HughesNet

When we had our service moved I was at first told that I would not be charged for moving the service. Then I was charged for moving the service but the fee was waived. Okay. Then I'm having the same problem at the new address that I have the old address. My phone bill is an outrageous 60 to $80 because the internet is not picking up the slack and the data is having to work more because the internet's not picking up on my phone then they come when they come and they put the internet in. They installed the satellite on top of the roof. I didn't think anybody did that anymore but my landlord is very upset with us. We had no idea that they were putting on the roof because there are other trailer. They put it on a pole in the yard so we are just assumed that. That's what they were doing here.

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

I called in to get assistance in getting extra tokens of data. I wanted to find out if I could pay for it at the time of the request and not have to wait until my billing date. I tried to do it online but couldn't see how to do it. I asked the customer service person to help me and let me know how to do it on the website. He was very helpful and also helped me find my month to month data usage on the website. He helped me secure the data purchase and was very informative on how the usage updated so I could understand my rate of usage. The only reason I did not give a 5 star rating is because I could not get an unlimited data plan - it is not offered. The customer service person was helpful, knowledgeable, efficient and clear in his explanations.

I called your technical help to see why my computer was running very slow and it takes a lot of time to watch basic youtube video information. I was told that it was due to the reason that I did not have enough data to run the task using your internet, I am really disappointed at this time, the technology is poor the connectivity is poor also.

Worse internet service I've had. Doesn't allow for any real streaming - just the basics at a very high cost. Expect the system to go down at the slightest hint of inclement weather. Expect to need to purchase "data tokens" monthly, which can raise your bill another 50% monthly. The worst part - if you need to terminate early for any reason, you'll pay as much as $400. I needed to sell my house and relocate 4 months after signing up with Hughes. My monthly bills when I had service were about $150. Now I owe another $370. My cost for 4 months of bad service was just about $1,000. NEVER AGAIN.

The customer service was excellent and so was the installer! BUT the internet service is not as good as I was hoping for with a Business set up and paying as much as I am for my monthly service. :-( I am left feeling disappointed with the internet speed and consistency. I am can't move my office to this new location full time simply because it is just not stable enough for me to work effectively. Hoping that maybe the longer it is on it will start to work better. We shall see.

First the installation.... The installer asked if you could add a new coaxial cable and I said, "Sure whatever you have to do", then without my knowledge proceeds to drill a hole in the corner of my Floor to run a new coaxial. Last I checked I didn't think I had to watch over the shoulders of an installer 'cause the rest of the world installs everything in the walls.

Service and setup was excellent. Sales pitch was not very up front. Was never told there was a two year contract or that there was a monthly data limit. I would never sign up with HughesNet if there was another option.

I lose internet each time it rains here. Streaming TV on the internet is lost and I have to revert back to broadcast TV to have any TV. Is there anything that can be done to avoid this problem in the future?