HughesNet

The installer came late Friday evening. He stayed until 11:30 working in the dark with only two flashlights. He kept dropping things and decided to come back another day. Nobody came on Saturday or Monday so I called to see when someone was going to come and finish the installation. I couldn't understand the lady I spoke with so I asked to speak to her supervisor. His name was Josh. He was very sympathetic, but said it would probably be November first. I was upset! He said he would put the order in again and hope for the best. I had to accept that. The next morning, Greg, the original installer called and said he was coming to finish the job even though it was his day off. He did come and finished the installation even though it took him until 5:30 that evening. I greatly appreciated him doing that, although I did ask for a manual and he said they didn't give them out anymore.

When we had our service moved I was at first told that I would not be charged for moving the service. Then I was charged for moving the service but the fee was waived. Okay. Then I'm having the same problem at the new address that I have the old address. My phone bill is an outrageous 60 to $80 because the internet is not picking up the slack and the data is having to work more because the internet's not picking up on my phone then they come when they come and they put the internet in. They installed the satellite on top of the roof. I didn't think anybody did that anymore but my landlord is very upset with us. We had no idea that they were putting on the roof because there are other trailer. They put it on a pole in the yard so we are just assumed that. That's what they were doing here.

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

I called in to get assistance in getting extra tokens of data. I wanted to find out if I could pay for it at the time of the request and not have to wait until my billing date. I tried to do it online but couldn't see how to do it. I asked the customer service person to help me and let me know how to do it on the website. He was very helpful and also helped me find my month to month data usage on the website. He helped me secure the data purchase and was very informative on how the usage updated so I could understand my rate of usage. The only reason I did not give a 5 star rating is because I could not get an unlimited data plan - it is not offered. The customer service person was helpful, knowledgeable, efficient and clear in his explanations.

Installation was fast. Technician was friendly, helpful, & very professional. I was notified when they were on the way & were on time. Considering where I moved to I was worried that internet service wasn't provided. They got me set up and the process was easy. I'm happy I contacted them.

The repairman that came out was the best one that ever came out. He is the one that earns 5 stars. I watch him and he did everything possible to the screen out side. The system now works better than ever before. Not great but I am satisfied with it.

Lady on phone walked me through troubleshooting my problem. When we couldn't fix it, she set up a service date. The technician called the next day, said he could fit me in his schedule while he was in my area that day, instead of coming back on my scheduled day. I had no problem with him arriving a day earlier. Took some time to figure out the problem, but it all came out good. Really appreciate the knowledge of the technician, he knew exactly what to try o solve the problem. Nice gentleman and the lady on the phone was nice as well. Thank you!

This service is at our second "home." Only spend one day on site after install but have cameras attached for monitoring. We have checked daily the cameras to make sure our home I protected. HughesNet has allowed us to monitor our property.

The technician was very professional and worked very hard to please us. He ran into some problems, but stayed with it til he worked it out to our satisfaction. He was very respectful and personable. We would recommend him highly!