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HughesNet

HughesNet
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HughesNet

 3.1/5 (1991 ratings)
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HughesNet

About HughesNet

HughesNet Gen5 offers a range of plans with fast speeds, built-in Wi-Fi and No Hard Data Limits, so you can do more of everything you love online. Available where you live today, even in areas with slow or no high-speed options.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Simple plans
  • No hard data caps
  • Good for rural areas
  • 24-month price lock

Cons

  • Expensive cancellation
  • May be slow

Bottom Line

HughesNet offers a variety of benefits, like no hard data caps and a 50 GB bonus zone. While plans are limited and canceling is expensive, the service can be affordable and effective for rural homes and business owners.

Top HughesNet Reviews

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Rated with 5 stars
Verified

This company always gives a 100% when trying to resolve customer's problems. I always receive great customer service! I am always satisfied with the end results. HughesNet has hir...

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Rated with 5 stars
Verified

I have really liked having Hughes Net for my internet. ... They really go out of their way to makes sure that any issues you may have are immediately addressed in a timely manner ...

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What is HughesNet?

HughesNet has high-speed satellite internet with a 25 Mbps download speed on all plans. HughesNet also offers a “No Data Cap” promise that guarantees customers will receive service at a reduced speed instead of being charged more if they go over their data limits. With its “bonus zone,” customers can use 50 gigabytes of additional data each month during off-peak hours.

Traditional fiber or cable internet services may not be available to people who live in rural areas. However, because HughesNet is a satellite-based company, users all across the nation have access to its plans. According to the company, you can receive its services as long as you have a clear view of the southern sky.

HughesNet pricing

HughesNet offers four packages that start at $49.99 per month. All plans include 25 Mbps download speeds and 3 Mbps upload speeds, but the plans differ in how much data can be used. With its lack of a hard cap on data, HughesNet does not charge overages for extra data use, but it does significantly throttle service speeds.

Customers can purchase their equipment outright or rent it for about $15 per month during their two-year contract. Customers must pay a $99 activation fee as well.

HughesNet FAQ

How fast is HughesNet?
All HughesNet plans include speeds of 25 Mbps, which is considered average for the industry.
How much is HughesNet?
HughesNet plans start at $49.99 per month.
Is HughesNet compatible with my Windows and Mac operating systems?
HughesNet works with both Windows and Mac operating systems.
What is HughesNet for Business?
HughesNet for Business is a division of HughesNet that offers business-specific internet services. It can be an affordable option for rural businesses that have a hard time getting access to traditional internet services.
Who owns HughesNet?
HughesNet is owned by EchoStar.
Can you work from home with HughesNet?
Yes, you can. With speeds of 25 Mbps, working from home should be fairly straightforward with HughesNet.
Does HughesNet offer TV?
HughesNet offers TV packages through DISH and DirectTV.

Is HughesNet good?

For many rural business owners and families, HughesNet is a very affordable option for internet service. Although its plans are fairly limited in terms of flexibility and options, they’re designed to fit most families’ needs. Some homes that use the internet for more specific uses, such as gaming or HD video streaming, may find that its speeds aren’t ideal, but with its free "bonus zone," customers can download movies and install updates after hours to limit data usage.

HughesNet Reviews

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2 featured reviews
How do I know I can trust these reviews about HughesNet?
How do I know I can trust these reviews about HughesNet?
  • 3,300,152 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2021

When we had our service moved I was at first told that I would not be charged for moving the service. Then I was charged for moving the service but the fee was waived. Okay. Then I'm having the same problem at the new address that I have the old address. My phone bill is an outrageous 60 to $80 because the internet is not picking up the slack and the data is having to work more because the internet's not picking up on my phone then they come when they come and they put the internet in. They installed the satellite on top of the roof. I didn't think anybody did that anymore but my landlord is very upset with us. We had no idea that they were putting on the roof because there are other trailer. They put it on a pole in the yard so we are just assumed that. That's what they were doing here.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2021

    Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

    My problem was never with the modem and in the very beginning I kept trying to get a tech out as I KNEW it was the dish. The location was a 15. Once the dish was fixed everything worked fine. So I am still very unhappy with the decision. So I will be forced to pay an extra $100 as I am not sending back my modem which is working fine plus the $100 fine for a tech coming out to fix the dish. The tech is the one who reinstalled the modem that was not broken. He was great also. Yes I am an unhappy customer but Alex did give excellent service.

    7 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 22, 2020

    I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

    5 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 21, 2020

    I called in to get assistance in getting extra tokens of data. I wanted to find out if I could pay for it at the time of the request and not have to wait until my billing date. I tried to do it online but couldn't see how to do it. I asked the customer service person to help me and let me know how to do it on the website. He was very helpful and also helped me find my month to month data usage on the website. He helped me secure the data purchase and was very informative on how the usage updated so I could understand my rate of usage. The only reason I did not give a 5 star rating is because I could not get an unlimited data plan - it is not offered. The customer service person was helpful, knowledgeable, efficient and clear in his explanations.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2020

    I called your technical help to see why my computer was running very slow and it takes a lot of time to watch basic youtube video information. I was told that it was due to the reason that I did not have enough data to run the task using your internet, I am really disappointed at this time, the technology is poor the connectivity is poor also.

    Finally, your customer service person advised that I should increase the plan to 30 g, which also increases my bill by about $40.00. I am happy that the customer service lady gave me some concessions to keep my service with Hughes Network, but I am facing a slow connection even now. Please look into this service one more time to improve the connectivity, I understand that satellite connectivity is not stable but slow and has interruptions in between. Please do something to face reality (your competition).

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    Rated with 1 star
    Verified Reviewer
    Original review: July 20, 2021

    Worse internet service I've had. Doesn't allow for any real streaming - just the basics at a very high cost. Expect the system to go down at the slightest hint of inclement weather. Expect to need to purchase "data tokens" monthly, which can raise your bill another 50% monthly. The worst part - if you need to terminate early for any reason, you'll pay as much as $400. I needed to sell my house and relocate 4 months after signing up with Hughes. My monthly bills when I had service were about $150. Now I owe another $370. My cost for 4 months of bad service was just about $1,000. NEVER AGAIN.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 19, 2021

    The customer service was excellent and so was the installer! BUT the internet service is not as good as I was hoping for with a Business set up and paying as much as I am for my monthly service. :-( I am left feeling disappointed with the internet speed and consistency. I am can't move my office to this new location full time simply because it is just not stable enough for me to work effectively. Hoping that maybe the longer it is on it will start to work better. We shall see.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 19, 2021

    First the installation.... The installer asked if you could add a new coaxial cable and I said, "Sure whatever you have to do", then without my knowledge proceeds to drill a hole in the corner of my Floor to run a new coaxial. Last I checked I didn't think I had to watch over the shoulders of an installer 'cause the rest of the world installs everything in the walls.

    Now on to the actual quality seeing as I was a previous Spectrum customer and was either quit Spectrum or hang myself I decided to try Hughes.net I didn't think there's a company out there that was more unreliable than spectrum as far as their internet reliability and speed but I guess I was definitely wrong. My advice to anyone searching for Internet don't go with Spectrum or Hughes.net.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 17, 2021

    Service and setup was excellent. Sales pitch was not very up front. Was never told there was a two year contract or that there was a monthly data limit. I would never sign up with HughesNet if there was another option.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 17, 2021

    I lose internet each time it rains here. Streaming TV on the internet is lost and I have to revert back to broadcast TV to have any TV. Is there anything that can be done to avoid this problem in the future?

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    HughesNet Company Information

    Social media:
    Company Name:
    HughesNet
    Year Founded:
    1971
    Address:
    11717 Exploration Lane
    City:
    Germantown
    State/Province:
    MD
    Postal Code:
    20876
    Country:
    United States
    Website:
    www.hughesnet.com

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