HughesNet

The Hughesnet Agent(s) were there to help me, and not to pass the issue by without trying to do a resolving of the problem that I was presenting. Ashley of Az. patiently listened, evaluated, and asked the right questions of me and then her Tier 3 Agent to resolve the lack of connectivity between my desktop iMac and my HP printer/scanner. My needs were met by Ashley as we looked and as she listened. We looked at the many possibilities of what was not working right. She quickly decided that it was the printer, because HughesNet service was working as expected with the home security base unit that that is connected to my iPad and to my computer; with no issues of wireless connectivity to the iPad.

I was supposed to get a call back today Jan 10 2020 from Angela at 1 pm. At 2:30 I called Hughes Net to report she had not called and report slow internet service. That was the same thing I called about on Jan 9. Angela told me my computer had a virus Jan 9. I reported back Jan 10 that my computer did not have a virus. Also to let Hughes Net know my internet service was slow and that rep Angela had not called me back. It seems every time I call and I call quite often that I get bad information and untrue advice from Hughes Net. Today Jan 10 was better got good advise today Jan 10. I can't say that I am happy with Hughes Net yet. I'm still thinking about cancelling service. Have you read the bad stuff customers say a bout Hughes Net? Well it is not good and I can see why. Take that for what it is worth. Signed unhappy customer. Pam **.

Behind on bill. Your staff were so helpful to me. They helped me in ways that I didn't even know your company did. They credited part of my payment and made arrangements for me to pay the rest on payday. And turned my service back on. I felt like I was giving a Christmas present. The month of October I had a knee replacement and then 25 days in inpatient therapy. My account was used fraudulently used. I lost $3600.00 in less than a month. It turned out a account I had to keep a watch on my credit has insurance for this. So I am looking forward to see if it truly works.

I recently had internet and phone satellite service installed at my new house. The installer was very professional and there were no issues with the installation. The only problem I am having is that I cannot send photos as attachments using either text or email using my iPhone, iPad or PC. Called tech support numerous times who could not do anything to fix the issue and informed me to contact Apple. Then after calling Apple support for my iPhone they were able to provide me with a workaround fix since the issue is with HughesNet. The only way I can send pictures is via email and include the photos within the email but not as attachments. So basically I cannot text or email anyone pictures as attachments!

I rate Hughes as slightly better than what I had before. It takes too many clicks to go from scratch to my item in the inbox, Once you finally get to the inbox, you have to click on it twice to make it open. The next stip to show display (why would we open it if we did not want to look at it?). When you have a problem, the robot says too much. The little bit about checking my system to see problems, which I do not think they really run tests. Most of my questions have not been systemic problems. Lately when I try to open email like the Patriot Post, HughesNet puts their name at the top of the page and types out in black and white instead to their color. What is the point of this except annoyance? Like I said, your are OK, but you could be better. Thank you for giving me a chance to help you. Russell

I have to wait 30 days to get my money back? After cancelling the service because it was no good? Bad customer service!! The Internet speed was slower than I had with Windstream. I am sorry I ever thought about switching. I will never suggest HughesNet to anyone!!

Phone not connected to WI-FI. Completely satisfied with the customer service agent.. courteous, professional and very patient with me... I am an older person and not to good in solving technical problems by myself and this agent never gave up, he was willing to solve my problem, guiding me step by step! Very diligent... Thank you, Mrs DD.

I only had Hughesnet for 7 months but gave up after service continually sucked. Dropped signals, speeds verified by 3 websites including Hughes, they never met their posted speeds. I finally gave up after numerous phone calls, sometimes I was on hold over an hour! Why? Their recordings even said their network is at capacity due to Covid 19. Why then is my home internet and Verizon not having issues?

This service has been slow since I subscribed 6 months ago. When I started using it, no one was answering the support desk so after about 6 attempts, I set up my own POP mail. Still slow as molasses after the holidays. Hoping it would improve with clear weather conditions and sunny days, the COVID pandemic blew it into the unbearable zone (in March).

Wifi was not working properly. Had to go outside to make call. Going in and out couldn't hear us on phone. We could hear them. Husband has cancer. Granddaughter disabled need phone. Nurse hung up on me could not make contact. Doctor had to call multiple times. Hughes's rep. changed settings. He was very nice. Hope this takes care of our issue. Just done today. Thank you for checking with us.