Hughes Network Systems

Then ummm really then she said, "Is there anything else that I can help with?" "Um you never helped with the last thing." So I cancelled and went with Cable One (awesome company by the way and way cheaper) and Hughes Net when we told them to cancel our services said that we need to pay for backing out of our contract - they ruined it from not following through on their side.

Today I called cause I didn't authorize for them to take out any money and the guy was very rude and said, "Well we will put it back in 5-7 days if you come back to us" and tried bribing me and then said 10-20 days it would be put in my account if I came back. Finally I told him I had enough and told him I'm going to call a lawyer. He also got crappy with my daughter when she said she liked Cable One because it was cheaper and it works and he said, "Well cheaper isn't my problem". My daughter has learning disabilities and PTSD so now don't have the money for her doctors and my grandsons doctors because of them until next month and we had a letter stating that I had 7 days to resolve from 10-13-2017 and the guy said it wasn't his problem. They stole from me and I want my money back. Whether it goes on my credit I don't care. They are crooked. Please do not go through this company.

I have subscribed to NetFlix and Hulu and can't use either. I routinely have speeds under 1Mbps, (by two different speed test providers), even when I have plenty of "data" in my HughesNet account. To say they offer 25Mbps is nothing short of an outright lie... or maybe I should say they "offer" it, they just don't actually deliver on even half of that promise. I literally cannot watch television during any "prime time" hours, and 1/2 hour shows take up to an hour to watch because they stall every few seconds. No lie, no exaggeration. I've timed it many times. This is THE worst service I have ever paid a ton of money to have, and the customer service, most of whom do not speak good English and who cannot understand idiomatic English at all, offer no help, and no way to improve it other than to buy a bigger package (I already have the biggest they offer).

Unfortunately I signed up for the 2 year plan, so I'm completely stuck, because dropping it means paying a huge fee. I wish that I have found this review site before I ever signed up for HughesNet, because now, after spending about $500.00 on new equipment they advised that I buy to "improve my viewing experience" and the fees associated with their complete crap service, I finally bought a $26.00 long range antenna, and watch broadcast TV, complete with endless commercials and no real selection, if I want to watch Television without wanting to commit Hari-Kari after 5 minutes of buffering and stalling. I loathe HughesNet, and I would not recommend that anyone subscribe to it for ANY reason. Save time and money and get a DVD player and a subscription service that delivers DVDs to your home.

Last month they apologized for giving me the wrong info when I asked about how much I had to pay to have it hooked up. They deducted money from my account the very next day. Can we get done help with these people? I can't deal with them and they h we r day. The reps never speak English. So you have to be very careful. They'll tell you anything to get the business. They then proceed to lie. We used 75 percent of our phone plan data In a couple days. If we're hooked to wifi, why are we getting a data usage warning? I told them to remove my bank card no from my Huges Network account Immediately. I don't know what to do now. Afraid of what surprise is next.

I no longer wanted anything to do with the poor customer service and empty promises from HughesNet, and after reading the reviews from other former customers, I knew they would attempt to charge a termination fee. I took steps to protect myself from electronic withdrawal from my bank, and let them know I would pay only for the monthly charges prior to my cancellation, and nothing more. I was told by the person in customer service that they would ruin my credit if I didn't pay the fee, and in addition would charge me for the equipment, even though I asked how to return it.

Several times during the conversation I asked for a manager to call me, and was told that the message would be the same, and they would not escalate my call in any way. I am prepared, as are my coworkers to seek legal counsel against this company. Horrible service paired with unprofessional, outsourced employees who did not listen to anything being reported. They will not get one extra cent from me.

Comes back and says valid charge asked for supervisor waited awhile as I had already been. Tran from first rep said look and see who could take the call Hughesnet lies and scam people I have filed a FCC complaint and a BBB complaint. I want out of my contact as they have broken the contract by not providing high speed as promised. I did have the tech out twice in the first 2 weeks but it never got better.

The next day they hit my account for $370 and then the day after they hit my account for $88.70. I came uncorked, I called my bank's fraud department and made a claim of them taking money out that was not ever agreed upon as well as Hughes Net not having the authorization to deduct from my checking. I was refunded the money by my bank and washed my hands of this pathetic POS of a company. I only gave them a star (1) star as you cannot proceed without giving some flavor of a star.

The highest speed we’ve hit is about 9.7mbps, not even half of the advertised 25mbps, and $60 a month for 9mbps and only 10GB of data is utterly criminal. Service will drop when it gets even a little bit overcast, and it really seems to struggle with any multitasking. If you’re an online gamer, avoid it at all costs – even at 9mbps, which normally would be acceptable for online gaming (I’ve done online gaming with 6mbps with only some lag, honestly), due to it being satellite, ping hits 400-600ms on average, occasionally topping out at 800-1000ms.

I’d rather suffer 1.5mbps than this inconsistent, FAR overpriced junk ISP. At least the 1.5mbps rarely drops, actually gives you what they advertised, and you don’t have to paranoidly close/disable everything to ensure data doesn’t tick away slowly if you happen to step away for a couple hours. Take it from someone in the middle of nowhere and who is INCREDIBLY desperate for any better net – it’s not worth it.

Now I have to fight a Company I have written six times and was told each time a Supervisor would call in 24 hrs. Never happened. I wrote BBB and Consumer Affairs and next will be FCC before I go to my Atty. That will happen when they try and take 119.00 from my Acct. and cant. If I were looking for Internet Service this would may be ok on Mount Everest but down here I would shop around. Their Tech Support is in India and you can’t understand them, No pun intended. So as a Consumer who has made six documented attempts to correct this issue and have it removed without resolve I give them -10 and a HUGE Red Flag!

They charged us $400 and told us we had to take the dish down and get it to them. We are so glad we are rid of them, it is such a relief!! Now we are with a company called Bug Tussle and they are the greatest. Wonderful service, no contracts and no data caps! And it never goes out when it rains! We have had it for six months now and never had to call a tech or customer service. We are so happy now. Get rid of Hughesnet and get happy!

After a day or two calling, I finally got them to send a tech to see me. The Tech got it to working and told me that it was a Company problem. He said that it needed to be reregistered. So, he got the main office to register me. It started working then. About 3 days later it stopped again so I rebooted using the software that is provided. It started working again. I am totally dissatisfied with the quality of service. They lied to me so much that I do not trust anything that they said. I told the tech about my problem. He gave me his phone number and told me to call him if I had any more problems.

This company lies. They do not call you within 24 hours after you send them an email. They only got someone to repair my internet after I told them that I was going to get my attorney involved. I was clipped out of $450.00 about 6 years ago when I used them. I bought from them again because we do not have anyone else in our rural area. The real problem is that no one can keep the internet working in the rural area. As I see it, we live in a 3rd world country now. No one can do anything about any problem that you or I have with hughesnet. I am writing this to warn others of this company's deceitful practices and that they will lie to you in a second.

This morning... October 3rd I go to check my bank account and it was overdrawn by 600 dollars. I checked to see what the heck was wrong and saw that HughesNet had debited 400 dollars from my account unbeknownst to me causing other many overdraft fees. I do not recommend this company to anyone because they don't deliver as promised and not letting me know of their intent to automatically debiting that fee after I told them to bill me... furious.

Well, after multiple no show dates... I finally got the so-called upgrade yesterday, only to find it actually "slower". Then the installer starts telling me that they were all told it would be much faster too, but their experience doesn't match the claims, and I'd be better off with Exede... But they are not allowed to tell us that or they'll lose their job... Well, I wish he'd told me before the "upgrade" install instead of after. Then he proceeded to tell me about Exede's new satellite that has Hughes new upgrade look like a bad joke.

I never heard of Exede before, but he went on to give an example of how one local guy flipped out after the non-upgrade upgrade, and was somehow able to get out of the new upgrade 2-year contract, then went with Exede to get the claimed fast speed that Hughes just doesn't produce. He said that they'll tell me all kinds of different stuff to try at my end, but my installation is perfect, it's just the hyped faster speeds via the "upgrade" just doesn't materialize. Yet, now I'm under a brand new 2-year contract for a claimed upgrade that is actually testing slower than prior to the "upgrade"??? This is robbery, I was sold faster, got slower instead. If you are a Hughes customer that hasn't done the "upgrade" yet... Don't put yourself back under a two contract again, because you won't notice any positive upgrade, in fact your speed may actually get slower after upgrade.

I hope this just isn't some kind of business move to get old customers saddled with a new 2-year contract... Just because Hughes can't compete with another satellite company's new satellite speed now, in regards to speed and cost. I certainly don't feel Hughes met their end of the deal. It is not faster, if anything it is slower. I bought their "faster" upgrade claim that has turned out to be false in the field or in the real world.

Not that I have anything against them, but I think I should be able to deal with someone in my own country, who really understands how things work here! We cannot stream for the most part, and right now as I am online I have to use my mobile hotspot for internet connectivity, because it is terrible!!! We are paying almost $200.00 per month for two services and are considering buying out our contract in order to get out of this mess. These people should not be in business!!! I call this theft.

It sucks because this is one of the only internet companies that works out where I live but if I'm already having so many problems before I even get it installed I can only imagine how it would be after! I asked for a refund and I will be putting my money into a different internet service. For the amount I paid to have it set up I deserved a lot better customer service from these people too. Did not have a good experience with HughesNet.

When I finally talked to a real person, she told me that my husband had to call to cancel because he pays the bill. I'M THE ONE WHO SET UP THE ACCOUNT! Now they've sent my account to collections to collect for the 2 extra months they neglected to cancel after my call. They managed to put the collection account in my name. This is a very bad company, with really poor customer service! They should not be allowed to run a business this way. Deceptive advertising, and unreported charges that get added to your bill. I would sue them if it wasn't such a small amount. If they hurt my credit, I will.

When I called for the third time to cancel the service, they kept on trying to change the cost and telling me that it was something on my end. Finally, after being on the phone for over an hour, I finally made it clear that I just wanted to cancel their service; that I did not want to have to deal with them anymore. I was told that I would be charged an early termination fee of $385.00 which I think of as highway robbery. I told them that they were the hardest company for a consumer to deal with and were the worst of any company that I have had dealings with.

I'm paying almost seventy dollars a month for nothing and can't seem to get anything done about it. Someone help me please. As I try to finish this review I'm ask for a order number, I've never seen it, a receipt. I don't even get a bill they just deduct it from my account each. Paperless they call it, so I took a picture of the router just to show I am a Hughes net customer.

Once the installation was complete almost a month later I noticed a delay when speaking on the phone. I would say something and the person that I was speaking with would not hear what I said and would start talking while I was talking or repeating myself and visa versa. Extremely annoying. The internet was slow even though the only thing I was doing was my email and paying bills. Also, my 10 GB was gone the first day of the new billing cycle, very strange. So this put me in a slower speed and in my overage, which is another problem because with Verizon, Xfinity, etc., if you get internet you get internet. There is no limit from one billing cycle to the next for usage.

I believe my usage was disappearing quickly so that if I complained they would try and tell me I needed more than 10 GB. So what sounded good upfront was not, like they say if it sounds too good to be true then it probably isn't, so very true. I contacted the service department many times about my phone service and they were also experiencing the delay and continuously asked me, "What did you say," then we would both talk at the same time. What a nightmare. The following is the conversations that I had with customer/technical service that I had.

1st contact. 08/16/2017. "I had a horrible experience today with tech support. I called in to report that I was getting a delay when speaking on the phone. The first call spoke with Mike who transferred me to Kate who disconnected because of what she was instructing me to do. Second call spoke with Alex got disconnected. Third call spoke with Alexandra who transferred me to Kate. Kate was NOT helpful whatsoever. I'm all for ALL nationalities working in the United States of America but give me a break ALL the customer reps, tech, etc., have been non American. Seems strange that when I ordered the service I spoke with an American, when I asked for billing I spoke with an American, but when I need help NO AMERICAN AVAILABLE. I did not appreciate having to repeat myself over and over and over and over and over."

"Also, when I called and requested to speak with billing, Lucas, the rep. complained about the phone going in and out and the delay so guess what. He hung up on me. The automated service disconnected twice. Finally, my 6th or so call to Hughes Net I used my cellphone because CLEARLY my home phone was not functioning properly. My previous service was with Verizon and there was NO delay. The whole reason for the delay according to Kate was that I'm currently using a satellite and Verizon was not a satellite, seriously Kate. I informed her that I know what service I'm currently using and paying for. The things Kate requested that I preform did not make a difference. Kate also was having a hard time with the delay so clearly this needs to be rectified immediately."

Their response to me. "Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today. I understand that you are having issues with your HughesNet Voice Service. Thank you for bringing this to our attention, your time and efforts are highly appreciated. Ms. **, please be advised that we have limited capabilities here in email support and we would need to refer your concern to our HughesNet Voice Group to further assist you with real-time troubleshooting to determine the possible cause of the issue. You may reach our Voice Group through our phone support at 1-866-347-3292. They are open 24/7 to assist you."

"For further queries, feel free to contact us at 1-866-347-3292 or online at http://supportcenter.myhughesnet.com via chat or email. We're open 24/7. You may receive an email survey which will help us identify specific areas for improvement. Please take the time to complete it. Your participation is well-appreciated! Your case ID for this email contact is **. Thank you for writing to HughesNet. Enjoy the rest of your day!"

2nd contact. 08/19/2017: "The response I received from the email I sent, 08/16/2017, is UNACCEPTABLE. Why are you telling me to contact the VERY people that were unable to help me? Your limited capabilities have NOTHING to do with my service. I expect that you are able to contact tech support and request that they look into why I am having the ANNOYING delay on my phone. I know that I still have time to remove myself from the 2 year contract and if this problem is not rectified soon that is what I will do."

I also, contacted them again and someone from tech support contacted me and asked me to keep a record of how long the delay was. So in essence I had to pay and monitor what my phone service was doing, really. The service is not worth the aggravation. I took the early termination and gladly paid the fee and went back to Verizon.

When I called to let Hughes know that I wanted to cancel my service Ron, Hughes employee, was trying very hard to get me to keep the service, by offering discounts, etc. Once I assured him that I was happy to pay the early termination instead of staying with a service that I was not happy with and pay $80 a month for the next 2 years. I asked him about the dish and he stated very rudely that I could do whatever I wanted to with the dish.

I asked about returning the equipment and he stated I would receive a box and the instructions would be in the box, that was 08/29/2017. I called back to see when I would receive the box and the employee told me in October, that I would need to go through a billing cycle, these people are not trained at all. I received the box 09/06/2017. The instructions to remove the radio was so unreasonable. It's their equipment (outside) and they should be the one to remove any or all of it. I would not tell anyone to go with Hughes if asked.

They only continued to upgrade my account and charge more money. I could not access my on demand features of my TV or download and record programming. Sometimes, it would work with no audio or constant pixelating. I decided to cancel my service and they charged my credit card $387 early termination fee that I did not agree to. They will not reverse the charges. Please, Please DO NOT give they your credit card information or sign up for AUTO-PAY. You may get hosed all over your credit card by this unscrupulous company!