HughesNet Reviews

HughesNet is terrible. Very slow speeds even with top-tier plans. Constant buffering. They lock you into a two-year contract that's costly to get out of. Customer service is pathetic.

HORRIBLE EXPERIENCE — BE VERY CAREFUL WITH HUGHESNET. I would give HughesNet ZERO stars if I could. I contacted HughesNet to cancel my service, and I was under the impression that the account had been canceled. Today I contacted them because I was charged $96.63 for an automatic payment. I was told that my account apparently had NEVER been canceled, despite my previous attempts to cancel. Now they are telling me that they will not refund the $96.63 until I return their equipment. Here’s the problem: I was never sent the return box they told me I would receive. I cannot return equipment that they haven’t provided a way for me to return.

Do not get HughesNet. It isn't reliable, 9 times out of 10 it doesn't work. I canceled and returned equipment that I was told too! Got hit with 412.00 early termination fee. Paid the hidden early termination fee. 2 months later got hit with another fee over 200.00 !! They aren't trustworthy. Customer service is brutal and they lie.

This is the WORST internet company you could have. Even in rural areas. Let me start with when I first switched to HughesNet. The guy who came to install our internet flirted with me and was very unprofessional. Not to mention they will find any fee to tack onto your monthly bill, at one point I was paying almost $450 for their service?!?! The data is so bad. Half of the time I have to use my phone data to get anything to work, nothing loads, at all during the snow/rain.

I use this people for the internet in my Ranch. When I sold it I cancel the service and try to return the equipment. They told me it was too old, don't worry and 6 months later they start billing me. I call and they stop but 12 months later they start it billing me again. I call and they stop. 14 months later they charge my credit card $ 325 dollars for the equipment they didn't want. I had put it in the trash. They're very dishonest people. I'll never use them again.

My experience with HughesNet has been nothing but inconsistent billing practices, and avoidable service disruptions, and representatives that lie and make things up as they go. From the very first activation call I was lied to by the sales rep which cost me $50 more than signing up online as I was telling him I wanted to do. I discovered his lies immediately after signing up via his confirmation email. I called back in to get the difference applied as a credit to my account. This should have warned me of the chaos that was to follow.

My internet has been down for a entire week Hughesnet, tried to charge me 150 for a tech to come out and fix it while I was still on a warranty and the day the tech was supposed to come they never showed up. They never called text or left a email even so customer service keeps not letting me speak to anyone higher up. This entire time my internet still down, bill paid in full. They just keep running me in a circle and half the time my service never works. If it even looks like weather might change my service is down for days. Sometimes it’s awful service and they have bad customer service. I recommend everyone to stay far away from them because it’s just not worth the headache, certainly not the money

My father had a stroke last summer (2025) in the fall. I took over his personal and business finances. In January I called the company to cancel services. They told me it was canceled, that I did not need to send back any equipment. I got a bill in the mail in March, I assumed final bill and so I paid. But then I got another bill in April (Dated April 23, 2026). I called this time and they assured me it was canceled. Got a bill date June 6th and I called June 18th. Spoke to a Jim at 3:19pm. He said I was getting a bill still because there was a child account attached to original that somehow didn't get canceled in the last two times I called (and apparently no one noticed?!?!). He said it had been canceled, that ALL services were canceled and there was no charge on account.

N this, it ate up out data, and we had to purchase additional data tokens. We went on vacation for Our nightmare began immediately. We started having issues with the box searching for service continually. A blue screen asking us to check our apps, reboot, or run diagnostics appeared several times throughout the day. It did not matter if it was day or night, good or bad weather. We called and asked for customer service and were told to completely reboot, and once were told to reinstall. We still had the blue screen of death show up all the time. 15 days in the month of June and 12 days in the month of July we were not using service and lo and behold our data was used up by the time we returned home. My husband called to have our service checked once again. Their own customer service rep told my husband that we were in a low service area for this company and we were going to continue to have issues due to the low service area.

I set my parents up with HughesNet. They live where there is no cell service and they rely on wifi calling. They used to have a landline but that's a whole other story. Every day multiple times a day the internet would stop working at all. We'd try to get customer support and they'd state they would send someone out then it would be weeks before they came out and after still continued to have issues. I do feel that person was the only person they had to come out. My parents canceled them and got Starlink which is wayyyy better and have had 0 issues.

Do not, and I mean DO NOT go to HughesNet for internet service. They offered me a deal: satellite internet, super-high speed, amazing service. For $65 upfront, they came and installed it and everything.. Then $100 a month. The install guy was rude; he wouldn't even hang around to make sure everything was working. We had to figure all of that out on our own. Then the internet was crawling; we're talking worse than old dial-up. We called and were like, "Hey, this is not what you promised." But they kept wiggling around it and trying to make me feel dumb.

Worst internet I have ever used (and I've used the internet since the dial up era). I called to cancel it and they refused to cancel it, billing the $212 a month against a refund they owned me and refused to pay me back. They refused to send me enough boxes to return all the equipment then lied again by saying they cancelled their so-called service completely and two months later took $114 out of my account with no advance notice. Good thing I got that cancellation in an email from them. I'm going to nail them for fraud. Save yourself the headache and get Starlink. It's far cheaper and just flat out works.

I would actually not give it a star at all. Horrible! DON'T GET! We installed and internet never worked correctly. We had to connect a secondary internet service. We called to complain and cancel. They told us we had to abide to contract however their internet never worked. So every month we were paying 74 dollars for shitty service.

They claim "free professional installation". What they don't tell you is once you realize star link is cheaper, and better service, when you go to switch they will not come and take down the ugly bulky dish nor will they fix the holes they made during the professional installation in your house or even worse your roof. They will however expect you to take a box off of the dish and mail it back to them. What a crap company.

If I could give this zero stars, I would. We got this service because we're in a rural area and thought it was our only option. It's wildly expensive and absolutely NOT unlimited data no matter what they say. It slows down to a crawl if you have more a one device connected and freezes constantly. Talking to the customer service is like talking to an android with pre programmed answers (not in this country, of course). We tried Starlink and WOW! What a difference! Much less expensive and not comparison as to quality. Starlink is fast, reliable -everything Hughesnet isn't.

We struggled for 7 years with this company. They refused to fix our service, refused to refund what was charged, refused to correct their mistakes and lack of service. Their own techs and troubleshooters suggested new equipment, but Hughes refused. They said we were streaming when we weren't. We never in 7 years received a constant connection. They would not only slow us down when they said we used all our data when we hadn't even finished a full movie, but they actually caused service interruptions, total shutdowns.

HughesNet does not hold any employee or vendors accountable for actions. I was on the schedule from 0700-1200 to have dish placed back up, 1147 receive a text for some unforced issues. "You will have to reschedule. Sorry for the inconvenience." I made contact with HughesNet to find out what was going on and received a run around and they did not have a clue to how to resolve the situation. I continued to get the 30 min to hour line. I see why HughesNet has poor ratings and customers cancel service. Zero accountability. They will hold you to a contract but definitely not any employee or outside vendor they utilize. Wish I could give them a zero.

Terrible service, always buffering, worst internet I’ve ever had. Cancelled my subscription & returned the modem as requested. Not the dish just the modem is all they wanted. A couple months go by & I get billed for $211.20 for the radio transmitter. Nobody told me I had to return that, yet they just stole my money without so much as a heads up email about it. I had to climb on my roof to get the transmitter from the dish. They are sending me a return shipping box then when they get it I will be refunded. I cannot put into words how back their internet is. I am now with Starlink, faster, way better & about half the price of HughesNet.

With Hughesnet, even when we had the 100 gigs of "fast internet," it was slower than basic DSL. Not worth the time, money or two-year contract. We stopped service 8 months early and paid the $180 for breaking the contract and got Starlink. Best decision we ever made.

Worst customer service ever. They started withdrawing more money than the supposed to from my account, wiping out my funds. They won't give the money back, stating it is because of overage data. That's a blatant lie, they are just stealing money. I have had the same fixed payment of $179.25 since over 10 years ago; they went from $179.25, to $600.00; $800.00 and $1,000.00. I had to issue a stop payment, and fortunately, the bank could reverse their last $1,0006.94 charge. They do not answer emails, but are sure fast to withdraw money from your account.

Installation appointments are too far out. I have no Internet and I’ve been without it for over a week waiting on them to install it on Monday, only to get a text from them today saying that it’s been pushed to Friday. 😐 In a world where everything is digital, even jobs and doctors appointments, this makes for very bad business.

Really bad company and I suggest that you never use this company for internet and real bad customer service.

Once again, I have to contact them for raising my rates. We originally agreed to their internet services for $73 a month for 2 years. Every 6 months or so, I have to call and argue with yet, another increase, this time to $118! Watch out! Their sales people will say anything to reel you in!! I can't wait for my 2 year commitment to be over so I can find an honest and reliable service.

HughesNet is terrible at best & downright negligent and tell lies at worst. I had their service done years ago & it was ok. Lots of glitches at first. It now it’s so much worse. I ordered (because the new Fios Verizon just didn’t work here & I got a run around from then so bye- bye). Went back to this because I thought it would be easy given I had used them before …. Ya ya ya. Not so in any way. Ordered service 26 days ago & still on installer available despite what their sakes agent said. (They’ll call you in 2 days, set up installation for within the next 5 maybe 6 days.) One. Have me an install date of the 19th.

Would not recommend! Please save yourselves the disappointment. They are not honest. I ended up having to cancel service due to issues with service. Either it was too slow or would end work on a consistent basis. I paid the 200.00 to cancel service only to have 200.00 taken from my account unauthorized because of unreturned equipment I was never told about returning! I finally returned the equipment and was assured did receive my refund only to later find out it would not be refunded! Thoroughly upset as I did everything that was asked, never had a late payment and bills were paid on time. So unfair especially since I was told on multiple occasions by two different reps that my refund would be coming!

Do not consider HughesNet for an internet provider. The set up was completed below standards, the speed was far less than advertised (12 megabits per second), and the customer service was horrible. The customer service reps can barely speak English and advised that if I paid more money that she would give me a "token" to potentially improve my speed. I would not advise Hughes Net to anyone!

I have never ran into such an irreparable business in my entire life. Something breaks down your charged, and if breaks down again your charged again, which mine did, had to wait couple weeks till their schedule in your area. Cost is high. Than when you cancel and specifically say send me the bill not to go into your bank account and they still do without your permission. Plus they took my money from the bill, and said, "Oh well you lose that money now even though you didn't use the full month." I would never use them again.

If I could give 0 stars I would. As soon as I got it we never had internet. I called. They switched me plans. It was a little better but still had to spend 100 dollars extra a month for more tokens so my bills turned out to be 230 with terrible service. Finally my contract is ended. I called to cancel but guess what magically now the ending date instead of being 5/23/2026 turned into 6/22/2027. That's weird because 6/22/2026 is the day I called to cancel so nooowww I have to pay the early termination fee of course, but I’m sure this is how they get you to be stuck. Starlink is wayyy better and way cheaper. DO NOT WASTE YOUR MONEY ON HUGHESNET! They should be out of business for fraud.

Service was all you could get for a long time. And they knew it. It was poor, expensive, and we were stuck using it. Finally got Starlink. Hughesnet made it a NIGHTMARE to cancel the plan.

If I could give them zero stars I would but the system does not allow it. Worst decision we ever made was to switch to Hughesnet three months ago. Before we switched we explained out needs to their customer service not one but three times different reps. Since the first month we ran out of data. We had to buy tokens to Make it to the next cycle. We only have TVs, computer, two phones and several security cameras which we turned off during these three months to help with the cost of having HughesNet. After three months of paying hundreds of dollar in additional data tokens we terminated our contract for a penalty fee of $400. Small price to pay to be free from this company’s scam and bad service. Also beware, they make it very difficult to cancel your contract. They’ll talk over you, offer more of their so called data, repeat themselves. Be prepared or better yet stay away from this company.

They said I could operate my business. I have a day spa that’s open 4 days a week. I only stream music and have a few Zoom meetings a month. I continue to complain about the lack of internet and the speed. I had to use my phone’s hotspot for Zoom meetings. I completed my 2 year contract. I sent back all of the equipment they wanted. They refuse to get the satellite that I was renting from them. The modem went back into the box. With their label and their box and was dropped off at the shipping company.

HughesNet is by far the worst company I have ever dealt with as a consumer! I was looking to lower my monthly bill for Internet because it was reaching $100 a month and it was time for a change. We shopped around and found Hughes Net and the price per month was pretty reasonable. It turned out to be the worse service EVER! The service was super slow to begin with and then it got like dinosaur slow and said something about buying tokens to increase the speed spending more money. We ended up going back with spectrum after one month because the speed was so terrible only to find out that we were locked in to a contract for the next 23 months I believe it was and the only way out was to spend a ridiculous amount to get out. So I kept paying the $40 out $50 a month until it started adding up and then realizing that they increased the bill on me.🤯

Service sucks. I pay way too much for it and it don't work more than it does work. My modem overheats and I have called it in, and nothing gets done about it. I am stuck in this sorry service for 2 years. I wish I could get out of the contract.

It is not a good sign when before your service is even installed, they have failed. They charged my card before my system was installed, which I asked them when I would be charged and they said after the installation. Well the installation didn't happen, and yet I was charged. And there was no email or indication of a refund coming, and I had to call back. Not once, but twice, to try and get my money refunded. The man I spoke to who kept talking over me trying to set up the installation was a customer service nightmare. Oh no wait, that would be the guy that I had to talk to who also kept talking over me when I tried to get the refund I am owed. I don't even know why I should have to get a refund because I don't know why they stole my money. Because call the spade, when you take somebody's money for services that you did not render that is called theft. I would avoid HughesNet like we all avoided covid in 2020.

My father has a little dementia going on and got Hughesnet but wasn’t aware that he had to sign a 2 year contract. The internet is so bad currently paying them plus now have CenturyLink for the house. Don’t even use Hughes but still have to pay them since they make you give your checking account number instead of a card that you can just cancel. That's exactly why they force you to sign two years and force you to give a checking account is because they know the product is so bad you will cancel in less than a month. It’s just disgusting they prey on the elderly who don’t know any better.

If I could give zero stars I would! I’m absolutely disgusted with the 8 months of service I received, paying for the highest level of internet service available at over $130 a month (we had a booster and everything). I was unable to stream a MOVIE or listen to MUSIC. I work from home on top of everyday internet use and relied on my phone hotspot. Yes my phone hotspot was better than my “high speed internet”. They assured me that they were putting the dish in the best place for service connection and promised that the service I was paying for would withstand everything I needed. It was all lies. I called their customer service line 8 times in the first month and every week after that. I wasn’t receiving internet and they blamed a weather cloud when skies were blue and completely clear. Blamed that I had used all my allowed data after 2 days of the new month (absolutely impossible when I rely on my hotspot) and many many many more ridiculous excuses.

I am trying to cancel my HughesNet - I owe for Termination of early contract (I have been with them over 6 years, say what??), and owe for a bill - they can tell there has been no data used yet want to nail me for $113.99 - plus 115.00 early termination - frankly they aren't getting squat -

I'm going to start off by saying the service sucks, they told me whenever I got the service if I had any problems to let them know, which I did. My internet half ass worked, my home phone stayed messed up, but when I called in to see why it went out, they couldn't see on their end where it went out. So I regarded it. Now here is the kicker that got me and I no longer have there services btw... I told them I only get paid once amonth and thats towards the end of the month. They said they would work with me...I get told to bring my bill current and I did. They told me once I did that to call back in and change my due date to the end of the month. I did. So they told me when I called in that they couldn't help me change my due date to the end of the month.

I am filing this complaint against… I am filing this complaint against HughesNet regarding their unreliable service, misrepresentation of plan capabilities, and an unfair $400 Early Termination Fee (ETF) for a standard 24-month contract. We subscribed to HughesNet Fusion under the impression it was the best available option for our rural location. We were explicitly told there were "no data caps," which we now understand to be misleading due to the severe throttling after Priority Data is used, rendering the service unusable for critical applications.

Barely one Star. I canceled my subscription. Never again. Poor customer service. All about the money. I was informed that I had to pay more in order to receive more quality service and more gigabytes. I was informed that the reason we received slow and continuously interrupted service was that we already used up the 100 gigabytes for the month and wouldn't receive more until after the 25th of every month and it was only the 15th. We were informed that we would need to pay for more gigabytes if we wanted faster services. I was informed that if we terminated the service that we need to pay $345. I told them that was unacceptable. This is the worst internet provider that I have ever used and I work from home.