Hughes Network Systems

Consumer beware. HughesNet is a total scam. They promise high speed but even their techs admit it's impossible. After a few months of frustration since Oct 2017 I finally had enough and decided to cancel. They want me to pay an early termination fee of $391 as I am breaking the contract. I told them that it is they who broke the contract by not living up to it. The service is pathetic. DON’T, DON’T, DON’T get involved with this scam. Be warned. I wish I had read the reviews. Surely this is illegal??? I’m forced to give them 1 star. I wish I could give them nothing.

We called HughesNet on Wednesday May 16. Spoke to a rep who gave us info. She told us that with the plan we were getting, which is the same plan she has that supports her family of 4, we would be able to stream video, run laptops and operate our phone on WIFI. THAT TURNED OUT TO BE THE BIGGEST JOKE EVER! They came and set up on Thursday. It ran great that day until around 7:30. Then the only thing we were able to use was our phones and that even buffered.

If you want to spend $400 a month to have ** internet service... be my guest! It is the SLOWEST possible connection out there... with LIMITED DATA!!! You will blow through it in days! Yes days!!! ABSOLUTELY A WASTE OF MONEY!!! I spent $400 to get out of contract! AND WAS HAPPY WITH THAT!!!

I recently signed up for Hughes internet. The sales team did a great job baiting me into accepting a 2 year contract. I have had their service for 30 days and am still unable to use my laptop to work from home, there is not enough speed to run my programs. In addition to work I am unable to watch even basic television using Hulu or Netflix. The service buffers every 40 seconds and that makes it completely useless. They refuse to send a tech over free of charge, even though the sales team said they would if there were problems in the first 30 days. I don't know if I need a new modem or a booster or just a new internet provider. HUGHES NET IS NOT ABOUT CUSTOMER SERVICE OR ABOUT BEING A HIGH QUALITY PROVIDER...

You’ll love their service during your first month of service. Super fast download and upload speeds. Once that 30 day grace period is over, they cut your speeds back significantly. Upload speed is sometimes below 1MB per second. Download speed is usually around 10MB per second. That said, it’s still better than CenturyLink in our area.

Yes! HughesNet Gen5 is available from coast to coast in the U.S. All you need is a clear view of the southern sky. Visit our Coverage Areas page to learn more!

Use caution in signing up for this service. I am rural and thought this would be worth a try. Unfortunately, you cannot "try" out the service. You MUST commit to a contract. I went ahead and did it, hoping for the best. I do not stream movies, just light internet and email, so I figured I could get by with their basic plan according to their own estimations of what it would do. I paid $169 for the install, and then was leasing the equipment. Not a good sign anyway, but they did not have an option to buy. With leasing, you end up paying much more over time than you ever would buying for yourself. I did not realize I was signing a 2 year contract. That is likely my fault, but I do not recall them being that specific. SO, not only can you not try it out first, but if it does not deliver, you are STUCK with it for 2 years? Wow, interesting business plan!

I was told I would have minimum 20 mbps and be able to stream movies relatable, etc. I do get over 20 mbps occasionally, usually in the middle of the night, but it more frequently ranges from a documented low of .66 to mid-teens, and streaming or doing much else on the internet is EXTREMELY SLOW or impossible. A tech support person has visited twice to replace the modem, realign it, and concluded he doesn’t know what else to do, but that yes, the service is not what it should be. The poor customer service reps, young people in other countries, just lead me through the verbal loops they have been trained in. So- I am assuming I will end up having to pay the $400 to terminate the account and return to the local telephone company’s medium slow but consistent and reliable service. DO NOT GET HUGHESNET unless there is no other option and you don’t mind paying for spotty, sketchy service.

We bought a lake house for weekends and didn't have many internet options. When I called I was given the impression that it was a month to month contract for $69. We can't stream anything because it stops every few minutes to buffer. DirecTV says that, "the internet connection speed does not allow for a smooth playback of this streaming program." It takes forever for anything to load on the computer and sometimes Safari can't get a secure connection to the internet. I could go on and on. I've spent numerous hours on the phone with Hughes trying to fix the problem which they denied existed. Today I called and canceled. To my surprise I was told I had a 24 month contract and would be charged $355 to cancel. I'm writing this hoping it might prevent someone else from making the huge mistake of getting Hughes. I had a new internet company install today and it works perfectly!

I advise any & everybody to cancel their services with these incompetent fools. Even when you cancel your services before 30 days, they wait for 2 months to try & charge you for the termination fee anyways. Internet always going in & out. Customer Service is Horrible, & They Lie so damn much. I will NEVER get their services again. Told them I am not paying for no termination fee with the wack services I was received. I feel bad for anyone with their services & giving them good reviews for nothing. They are beyond worthless & I am very displeased with them. I'm pretty sure I'm Not the only one that experienced their dumb service. They blocked me from their website & sent the termination fee that I felt like I shouldn't have to pay for, straight to collection agencies. HUGHESNET or should I say "** NET" is a Joke.

I have never paid as much for something and received so little in return in my life. I moved and signed up for their internet service because I had no other options. I should have lived without the internet. Their internet is incredibly slow -- a throwback to the days of the old phone modems -- and their streaming -- well, rarely will it stream. The first time I called, they pointed the finger of blame onto my hardware even though my Smart TV and laptop/computers worked fine at my previous address (they even have some silly boilerplate email that suggests the problem may also be related to the hardware).

I got HughesNet 12/17. The technician came out to install and on that day Netflix was buffering and he couldn't get it to work properly. It NEVER worked properly, EVER. I called HughesNet at least 3x monthly and was told it was 1. My fault. 2. Call the TV manufacturer. 3. Call Netflix and Hulu because it's their fault. 4. Suddenly they knew how to fix it and wanted to charge me 130.00 for THEIR advanced troubleshooting to fix it. I finally today, May 2018, cancelled the service with a $225 broken contract fee. I don't even mind the fee if it means I am free from HughesNet. Trust me. The worst thing you can do is get this service.

I live in the country and had internet through DISH Network (which was actually Hughes Net) and never had a problem. Fast forward to November 2017 a few days after my two year contract was up. My internet, which I never had an issue with even in bad weather, completely stopped working. That Monday I called DISH and they suckered me into upgrading the equipment which also meant paying Hughes directly. WORST MISTAKE OF MY LIFE!!!! They installed the equipment wrong, which I found out after a week what their requirements were so my signal is **. Signal is also shotty in other areas of the house, which were fine before, but their customer service told me I could buy a WiFi booster. UMM no, it shouldn't be my fault that the new crap you made me get doesn't work. Not only that but the plan they talked me into doesn't cover my needs like they said they checked and I would be fine with.

In May 2017, we signed up with HughesNet when we lived on the Eastern Shore of VA. The service was awful and constantly buffered. Couldn't stream a movie. When we moved to Virginia Beach in January 2018, we called HughesNet and said we wanted to cancel because we were moving and dissatisfied with the service. Who has $400? They said it would be this stiff penalty to break the 24 month contract. So we continued service at our new address. But in January they forced us to restart THE 24 MONTH CONTRACT all because we were moving (we still kept the service).

I signed up before doing my research, being new to the area I thought it would work. I was told that with being a heavy internet user with a large family the plan they set up was perfect for my family. Lie number 1. Come to find out it's not. My kids can't do homework. Everything has to be done on a Chrome book and I can't do online schooling or my online business. My kids can't watch Netflix, play on their tablets. No learning games for the toddlers. When I called they were rude and when asked to talk to the main manager and supervisor they don't have one and hung up on me. Now I'm stuck for 23 months with a service that doesn't work or pay 450$ to cancel.

I am in a rural area where there is not much choice of providers. Hughesnet is pretty good. I think it is a bit slow, otherwise have had no problems and the installation was good.

My family and I sold our home and moved out into the country into an old family home to save money. We were worried because, as a teacher, I rely heavily upon internet to load grades and work on lessons in the evening, and our cable internet was unavailable there. After researching, my husband felt that HughesNet would meet our needs. Unfortunately, it didn’t. I could never connect during the 6 PM to 10 PM time frame. We called and asked for service and help several times. We were basically told that it was working fine over and over, despite the fact that I couldn’t connect during that time frame. I eventually found that if I got up between 2:00 AM and 4:00 AM I could connect— but it would go in and out while I was working.

I work from home. We only had ATT DSL and it was totally horrible with no dates on when we can get good broadband service in our area (2 streets off the 'grid'). No choice for Comcast as their service also 'stops' 2 streets away. Had no other choice but try Hughesnet but cannot get full benefit due to how slow it is. Cannot link smart home devices not stream because of internet speed. I actually have to use my iPhone hotspot to work from when I connect - it's faster. Had I known this area did not have decent internet we never would have bought the house. Has caused a lot of issues with neighbors around us as well.

I have had HughesNet internet service for about four months. When I got it, the sales folks were extremely friendly and all adept at communicating in English. Since I've had it, the speed of the internet and the quality of video-viewing has been extremely variable. The tech people are all non-English speakers. The system for contacting them is cumbersome and inconvenient. They do not respond well to queries. I have given up. Sometimes the speed is good and sometimes it is bad. The biggest problem is playing videos. There's no real point in complaining. They don't care and they just give excuses.

Initial service charge was 409.97 for equipment and installation. Hughes promises a high speed and provided 20 gigabits per mo. for $59. On top of the initial service charge. 20 gigabytes was nothing but did not know then how little amount that was. Their cancellation fee is high $385. and we will pay it just to get away from them. Their internet services suck. When you complain they just offer you a few more free gigabits. When you ask to cancel this account they refuse because they follow some dumb cycle instead of the merchant wishes. I hope this will help someone out here. Wish I had read Hughes Net reviews prior to contacting them. Contacting Hughes was a biggest mistake.

I live so far out, we only receive satellite internet. Hughesnet has been awesome to deal with. Affordable and decent speeds. They don't keep changing prices like a lot of companies these days. Had it for 5 years now.

I can't stream anything unless it's in the middle of the night. The only reason I have HughesNet is that I live in the middle of nowhere and that's the only provider available. No competition.

I have had Hughesnet for a couple of years, and recently my internet download and upload speeds dropped to a point where it is no longer usable. After two tech trips out, and multiple customer service phone calls -- I am still without internet. The fact that they have so many layers of customer support is ridiculous, and the length of time on hold is extremely frustrating and ridiculous!!! I have been without the use of the internet for over one month.

I certainly should have read reviews before even considering this scam of a company. We discontinued our service with HughesNet over 6 months ago, and are still getting bills. The internet was horribly slow and very limited data. We live in a small rural area and didn't have much choice for providers. We paid an 85$ disconnection fee, no biggie. We were sent a box to return the inside equipment, which we did. A month later, we were sent a bill for 213.50 for the equipment on top of our roof, that is attached to the dish itself. They expect their customers to climb up on their own roof and take this piece off and return it. I do not have a ladder tall enough, I have a bad back and I wasn't taking any chances. So the only other choice I had was to have a technician come out and uninstall. He gave me the piece and I was told I would be sent a box to mail it in and my account balance would zero itself out.

BEWARE. Don't be fooled by other websites claiming Hughes Network is number one in satellite internet. If Hughes Network is number one I'd hate to see how slow the others are. Even their 5g won't allow playback of a music video without repeated buffering. And they don't stand behind their install jobs either. Their installation tech didn't bury the cable from the dish to the house below 1 inch across my driveway. When the wire became exposed Hughes Network expected me to pay $65 to have it buried at an adequate depth. I argued, why do have to pay for a job done poorly by their install? They held firm on the cost to get someone out to do it right. I DO NOT RECOMMEND THIS COMPANY. Very slow internet speeds. Very poor customer service.

STAY AWAY. This is an horrible company. Very slow, my phone doesn't work properly. Highly sensitive to the weather. I had service installed less than 24 hrs. when I knew how bad it is. Serviceman cut original cable and then wanted $125.00 to repair what they had done. They wanted $ 400.00 cancellation fee and their equipment return had to be removed by myself and take it to be shipped myself. I have never been so dissatisfied with any company or their service.

I have been forced into keeping this awful service due to a 2 yr contract I never knew about. The account number they provide never works, customer service sucks, paying a bill is a nightmare and having any internet service past a week forget it. This is the worst company I have ever encountered. STAY AWAY!! I wish I would've read reviews before signing up for their service.

Problem: My 85-year old father recently contacted Dish TV about getting a package deal for TV service and also internet (which they bundled through HughesNet). A Dish representative came out and set up both the TV and the internet. He explained my father would have both; it was a 2 year contract and didn't explain that the internet plan was a 'Data' plan - mostly used with cell phones. Residential areas mainly need 'speed' plans due to different requirements. Computer internet usage in residential areas is often determined by Windows upgrading itself or security updates or even streaming on TVs. My dad uses internet for both his computer and TV (and even his house phone). They never said that after 10GB of data, his internet speed would go down to 1 Mb/s - slow enough that most items won't work properly.

Some slick talking salesman muscled me into a contract based on a lie. They promised me 20 down and 3 up speeds, and the installer ran a internet speed test before he left. Only problem, my cable was still hooked up, so I did an A - B comparison. 3 times, I checked the download speed in application on all my devices, computer, PS4 and cell phone. Not even close, every time the cable Internet was 10 times faster. I believe they have a device that allows them to fake out the ping test and fool customers. It is likely a scam, because now they will not let me out of the contract, they want me to pay for the unused garbage service too. I have contacted the Federal Trade Commission and will be speaking to an attorney about this, please contact me if you have had similar experiences.

HughesNet Gen5 should be against the law. It has to be the absolute worst internet provider ever in history. It advertises that it is the leading #1 internet provider nationwide. It is false advertisement. Do not waste your money! Their customer service is even worse. I made six calls in the first 4 weeks of service. Out of those 6 calls I was hung up on 4 times. I cancelled my services but have yet to receive a box to send back my router. Also, the guy that installed it did not allow me to touch his phone. Thus, forging my name. My download speed is currently 563kbps. If this is the #1 internet provider in the nation then we are in big trouble folks!