HughesNet

The installation and startup was well done and did not take long. The main reason I am trying Hughes Net is that in my area out in the country , I have very little Internet. The speed you provide is excellent, but performance is substandard. I can perform all my email and business function liked they should be performed. But one of the main reasons I purchased was that I want to stream movies and shows, plus use Zoom to talk with my grandchildren that I am not allowed to travel to visit. I wanted to stream Disney+ , but always buffers. I finally gave up and talked to Tech Services, so they made some adjustments.

Talked with a Hughesnet Tech Eddie A. about the system buffering while streaming. We had just got the system set up the night before and the family was very excited to see the results of this high speed service. We stream a lot of Netflix and Prime shows and movies. We sat down to watch something and we kept getting long pauses of buffering. It was worse than our 1.3 mbps Centurylink that we have been using for the last 13yrs. The tech gave us a few things to try and he was helpful. It is still early to tell if it is going to be a good fit for us.

I subscribed to Hughesnet after having problems that could not be fixed with my original ISP (AT&T), after subscribing to this I love it. The very short delay from the modem to the satellite is not an issue and seem to be very fast and reliable, the only issue I see is when we have a really bad storm in the area it sometimes cuts out, just like Directv does which is no big deal for me since it is short lived here where I live in Florida.

The Hughesnet Agent(s) were there to help me, and not to pass the issue by without trying to do a resolving of the problem that I was presenting. Ashley of Az. patiently listened, evaluated, and asked the right questions of me and then her Tier 3 Agent to resolve the lack of connectivity between my desktop iMac and my HP printer/scanner. My needs were met by Ashley as we looked and as she listened. We looked at the many possibilities of what was not working right. She quickly decided that it was the printer, because HughesNet service was working as expected with the home security base unit that that is connected to my iPad and to my computer; with no issues of wireless connectivity to the iPad.

Behind on bill. Your staff were so helpful to me. They helped me in ways that I didn't even know your company did. They credited part of my payment and made arrangements for me to pay the rest on payday. And turned my service back on. I felt like I was giving a Christmas present. The month of October I had a knee replacement and then 25 days in inpatient therapy. My account was used fraudulently used. I lost $3600.00 in less than a month. It turned out a account I had to keep a watch on my credit has insurance for this. So I am looking forward to see if it truly works.

This Company is so bad it's not even funny. After being on hold and being transferred multiple times and speaking with several customer services reps located in Tawain or India? I was told other someone would call me back to schedule an appointment. Well. I finally got an appointment for install. The tech came out and kept complaining about he has wasted his time because there were too many trees. He never attempted to climb a ladder to see if it could be placed at an higher angle. I had a tree guy come out who also happens to be an installer for satellites and said all he had to do was take it up higher away from that area.

I received excellent professional service. During our conversation your representative was courteous, listened patiently and provided informative and helpful answers. He did not talk over me, or make me feel pressured or rushed. He explained my plan and how it compares to other plans offered by Hughes Net.

I have made multiple calls to get my issues resolved and no one was willing or able to help me. I even spent 4 hours today between online chat (Rosaline ** ID #**) and Faith on the 800 number and finally had to elect to cancel my service because no one would help out. I simply wanted to schedule a service call but they refused to do that too. Rosalie told me she would schedule a call but it was going to cost me $125 which is completely unacceptable when the issues are related to their equipment. This is probably one of the single worst customer service experiences that I have EVER had and will be taking my business elsewhere. I would rather go without internet than have to deal with these people.

Very weak signal! Asked for help and we get cut off and no return of call. I am frustrated my phone won’t even work so can’t talk to Doctors or service for HughesNet. I am told they will get back and it never happens.

Once in a while there seems to be a little overlap with the date due and the date a bill is generated so we pay then get a bill showing we owe two months. The first time I was kind of upset about it but the rep was nice and took care of it. This was the 3rd time within a year, kind of figured it would just work itself out and not to worry but I did call and a different rep once again provided just perfect customer service, really nice, and that goes a long way with a customer, in fact it's in the top 3 for getting a customer to stay long term. I have been so irritated with a company or two over poor service that I left them, permanently, but we are sticking with Hughes Net for as long as it works for us.