HughesNet

Well, the tech kept in contact with me the entire day. It was storming and he didn’t want to work in the rain and I thought that was fair because who would. So I told him he could come later in the day. He informed me when he was on the way. He actually got to my place before I did. He asked me if it was okay for him to start outside first since I wasn’t there yet and I said sure. Once I got there he came in. We talked. Shared stories. And then he told me that he and his wife was getting over Covid. At that point it’s too late to ask him to put a mask on, he was done.

The installer came late Friday evening. He stayed until 11:30 working in the dark with only two flashlights. He kept dropping things and decided to come back another day. Nobody came on Saturday or Monday so I called to see when someone was going to come and finish the installation. I couldn't understand the lady I spoke with so I asked to speak to her supervisor. His name was Josh. He was very sympathetic, but said it would probably be November first. I was upset! He said he would put the order in again and hope for the best. I had to accept that. The next morning, Greg, the original installer called and said he was coming to finish the job even though it was his day off. He did come and finished the installation even though it took him until 5:30 that evening. I greatly appreciated him doing that, although I did ask for a manual and he said they didn't give them out anymore.

When we had our service moved I was at first told that I would not be charged for moving the service. Then I was charged for moving the service but the fee was waived. Okay. Then I'm having the same problem at the new address that I have the old address. My phone bill is an outrageous 60 to $80 because the internet is not picking up the slack and the data is having to work more because the internet's not picking up on my phone then they come when they come and they put the internet in. They installed the satellite on top of the roof. I didn't think anybody did that anymore but my landlord is very upset with us. We had no idea that they were putting on the roof because there are other trailer. They put it on a pole in the yard so we are just assumed that. That's what they were doing here.

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

It was suppose to be extremely fast but it is the exact opposite! Extremely SLOW! Pathetic!! Wish I would have known better!! I bought the equipment so now I am stuck and screwed! My VOIP Phones do not work either and I am faced with buying a ATA (Analog Telephone Adapter that costs a fortune) through Hughes which is outrageously priced. Of course, got screwed again after getting an internet service slower than AT&T DSL. Horrible Experience so far!!!

I contacted your business in order to get WiFi so that we could drop our cable service and use the Roku. Well guess what? Your service doesn’t work!! It’s slow, fuzzy and won’t even show anything half the time. This is not what we signed up for and I would like to have all equipment removed as soon as possible.

Rob, that installed my Hughes Net, did a great job. He was on time when they said that he would be here. He was polite and made sure everything was right before he left. He also made sure that I knew all about it before he left. I am very satisfied with the service that I received.

I had Viasat for 9 years and they were worse than ATT dial up. All I have to say about Hughes Net is HOW GREAT THOU ARE. THE BEST. THE GREATEST CUSTOMER SUPPORT I HAVE EVER EXPERIENCED. I would give 10 star rating if I could.

I had the very best Technician (Alex) who was so patient, caring and kind. Perfect for older clients!! So far so good with my Internet. Sometimes gets really slow but not all the time. I would definitely recommend HughesNet Gen5 especially in rural areas where there's lots of trees. They are actually 1 of the 3 that does work here.