HughesNet

So far so good! Service is very reliable. It’s very good for genealogy work. I’ve used also for major news outlets. The serviceman was excellent on connecting the dish. Bologna thanks for your reply. Thanks and yes I did and it was great. Thank goodness for all the help in our life. We love it and thanks everyone for all our lives together. We have no idea what we need for our future. Thanks for our help and your help with our new job. Thanks again for your efforts and our efforts to help us get to the house and we are all good. Thanks.

I was having great issue with my residential service. I had been on the phone with tech support for hours as a result. I didn't find out that there was an issue with my dish's alignment until I called to cancel my service after I switched to a business account. That is when I learned that a technician should have been dispatched to fix the problem. I was not even aware at that point that there was an issue with the dish. I just knew that my service speed was awful. I am really happy that I switched. My service has not been this good in forever.

Well, the tech kept in contact with me the entire day. It was storming and he didn’t want to work in the rain and I thought that was fair because who would. So I told him he could come later in the day. He informed me when he was on the way. He actually got to my place before I did. He asked me if it was okay for him to start outside first since I wasn’t there yet and I said sure. Once I got there he came in. We talked. Shared stories. And then he told me that he and his wife was getting over Covid. At that point it’s too late to ask him to put a mask on, he was done.

The installer came late Friday evening. He stayed until 11:30 working in the dark with only two flashlights. He kept dropping things and decided to come back another day. Nobody came on Saturday or Monday so I called to see when someone was going to come and finish the installation. I couldn't understand the lady I spoke with so I asked to speak to her supervisor. His name was Josh. He was very sympathetic, but said it would probably be November first. I was upset! He said he would put the order in again and hope for the best. I had to accept that. The next morning, Greg, the original installer called and said he was coming to finish the job even though it was his day off. He did come and finished the installation even though it took him until 5:30 that evening. I greatly appreciated him doing that, although I did ask for a manual and he said they didn't give them out anymore.

First off, 20 gig of data is very lame. Second, I do occasionally get buffering while streaming a movie. There have been short lapse of signal. Nothing substantial, just a little annoying. Fairly fast, but not real fast. It works OK with a couple of security cameras on full time at my house. It works OK with Ethernet cable connected PCs, me and my wife's PC. Overall, I give it a Happy with performance rating. Now, I have ATT Velvet phones running 5G. My hotspot performance is faster than my Hughes, and we get 40 gig per phone. That's 80 gig for both our phones. But, since we are not always home, our Hughes will fit the bill for now.

He was so helpful and professional. He made sure I was comfortable and knowledgeable with the system before he left. He was also friendly and very quickly had us all setup and ready to work. And he did it all in the rain!

I was having a lot of "not connected - no internet" warnings on my computer and video streaming kept buffering. I put tin foil around the router and set up the wifi repeater which helped but it still isn't reliable. Frequently I can't send photos with texts on my phone while in the house in the evening. There aren't many choices for internet in this area so I'm glad I have it but I can't give it a high rating.

Technician arrived timely and did a good job installing. Testing of the network proved it worked. I have noticed that the network speed is slightly slow. We will attempt to make it faster. Doing research on how to make it faster. Have a good day.

Glitches with delays. Installation was awesome. Just expected better quality internet. Tds service was faster without any downloading issues.. Hopefully it's just a connection issue when installed.. Please look into this problem. Or send a technician out if my set up needs tweaked. I don't mind some rebooting but not all the time. And when using wifi for cell calls. It's very poor quality as well. Glitches a lot and connection quality always shows as poor or unable to connect. Hopefully both issues can be resolved. Thanks.

So far the internet service is fine, however, I cannot open the file that y'all want me to download called Myhughesnet.com. Please send me one that is a little more user friendly. The log in for the myhughesnet.com will not let me use the "forgot my password" or user name.