HughesNet

The installation and startup was well done and did not take long. The main reason I am trying Hughes Net is that in my area out in the country , I have very little Internet. The speed you provide is excellent, but performance is substandard. I can perform all my email and business function liked they should be performed. But one of the main reasons I purchased was that I want to stream movies and shows, plus use Zoom to talk with my grandchildren that I am not allowed to travel to visit. I wanted to stream Disney+ , but always buffers. I finally gave up and talked to Tech Services, so they made some adjustments.

Talked with a Hughesnet Tech Eddie A. about the system buffering while streaming. We had just got the system set up the night before and the family was very excited to see the results of this high speed service. We stream a lot of Netflix and Prime shows and movies. We sat down to watch something and we kept getting long pauses of buffering. It was worse than our 1.3 mbps Centurylink that we have been using for the last 13yrs. The tech gave us a few things to try and he was helpful. It is still early to tell if it is going to be a good fit for us.

I subscribed to Hughesnet after having problems that could not be fixed with my original ISP (AT&T), after subscribing to this I love it. The very short delay from the modem to the satellite is not an issue and seem to be very fast and reliable, the only issue I see is when we have a really bad storm in the area it sometimes cuts out, just like Directv does which is no big deal for me since it is short lived here where I live in Florida.

The Hughesnet Agent(s) were there to help me, and not to pass the issue by without trying to do a resolving of the problem that I was presenting. Ashley of Az. patiently listened, evaluated, and asked the right questions of me and then her Tier 3 Agent to resolve the lack of connectivity between my desktop iMac and my HP printer/scanner. My needs were met by Ashley as we looked and as she listened. We looked at the many possibilities of what was not working right. She quickly decided that it was the printer, because HughesNet service was working as expected with the home security base unit that that is connected to my iPad and to my computer; with no issues of wireless connectivity to the iPad.

Roxy was very helpful in doing a one time change of our due date. She was able to handle this without having to transfer me and doing it in a very short amount of time. I was able to understand her. It was done in just a manner of minutes. Excellent job.

I was so fed I said, "Cancel my service. You were charging me to correct your problem AFTER having made 2 technical service calls"... I was scheduled to have service technician come today but was CANCELED by Hughes... frustrated is understatement... The people I spoke to on the phone are all pleasant.

Recently our internet was disconnected for over 24 hours for some reason unknown to Hughesnet tech service. A service repair was called in which was not needed as the internet service returned before the service personnel had to come to our residence. However, it would appear that Hughesnet troubleshooting service could not help correct the problem which would have cost 125.00 dollars for something which seemingly corrected itself. This is unacceptable as well as the cost of Hughesnet service rising each month which has almost doubled within the last few months. If this continues this household will have not alternative but to switch to a different company who does not increase service costs without notification or approval of the service recipient. I encourage Hughesnet to review policies and improve customer service. I would appreciate a response to this review and comment.

This should be available for everyone to read. Installation for wifi. This Installer began orange wire face our front drive across 65ft. Sinful looking. Sure not professionally looking. Seem like they could had the smarts to run it on the wall inside the garage. There a 14 ft air span from garage the home. Orange white continue.

Called from work to change account. First representative put me on hold for almost 30 minutes then hung up. I called back and got Oscar. That person was amazing. Handled it with no problems easily, took care, was very thorough and was a great experience for me dealing with Oscar!!!!

Do not buy if you have other choices. I get no upload mps and barely 2 mps download. I found another internet provider that is cheaper and leaps and bounds better than this horrible service. I had to choose this service when the COVID locked everything down because no one else would install. Now they want to charge a termination fee after I have already explained that I cannot afford $75 a month. So this company thinks charging someone $300 is the smart thing to do. I cannot afford your monthly fee, what makes you think I can afford your termination fee? Then they will charge another astronomical fee if you don't return the equipment, but provide no instructions on how to return the equipment. This company is only interested in gouging its customers. Talking to someone on the phone is ridiculous, they don't speak English well enough for me to understand them. I've had enough of corporate America. I want off the train.