HughesNet
HughesNet offers a variety of benefits, like no hard data caps and a 50 GB bonus zone. While plans are limited and canceling is expensive, the service can be affordable and effective for rural homes and business owners.
- Simple plans
- No hard data caps
- Good for rural areas
- 24-month price lock
- Expensive cancellation
- May be slow
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This company always gives a 100% when trying to resolve customer's problems. I always receive great customer service! I am always satisfied with the end results. HughesNet has hired the best people in town. I am satisfies with everything.
Read full reviewI have really liked having Hughes Net for my internet. ... They really go out of their way to makes sure that any issues you may have are immediately addressed in a timely manner in order to ensure that their customers are taken care of.
Read full reviewWhat is HughesNet?
HughesNet has high-speed satellite internet with a 25 Mbps download speed on all plans. HughesNet also offers a “No Data Cap” promise that guarantees customers will receive service at a reduced speed instead of being charged more if they go over their data limits. With its “bonus zone,” customers can use 50 gigabytes of additional data each month during off-peak hours.
Traditional fiber or cable internet services may not be available to people who live in rural areas. However, because HughesNet is a satellite-based company, users all across the nation have access to its plans. According to the company, you can receive its services as long as you have a clear view of the southern sky.
HughesNet pricing
HughesNet offers four packages that start at $49.99 per month. All plans include 25 Mbps download speeds and 3 Mbps upload speeds, but the plans differ in how much data can be used. With its lack of a hard cap on data, HughesNet does not charge overages for extra data use, but it does significantly throttle service speeds.
Customers can purchase their equipment outright or rent it for about $15 per month during their two-year contract. Customers must pay a $99 activation fee as well.
HughesNet FAQ
- How fast is HughesNet?
- All HughesNet plans include speeds of 25 Mbps, which is considered average for the industry.
- How much is HughesNet?
- HughesNet plans start at $49.99 per month.
- Is HughesNet compatible with my Windows and Mac operating systems?
- HughesNet works with both Windows and Mac operating systems.
- What is HughesNet for Business?
- HughesNet for Business is a division of HughesNet that offers business-specific internet services. It can be an affordable option for rural businesses that have a hard time getting access to traditional internet services.
- Who owns HughesNet?
- HughesNet is owned by EchoStar.
- Can you work from home with HughesNet?
- Yes, you can. With speeds of 25 Mbps, working from home should be fairly straightforward with HughesNet.
- Does HughesNet offer TV?
- HughesNet offers TV packages through DISH and DirectTV.
Is HughesNet good?
For many rural business owners and families, HughesNet is a very affordable option for internet service. Although its plans are fairly limited in terms of flexibility and options, they’re designed to fit most families’ needs. Some homes that use the internet for more specific uses, such as gaming or HD video streaming, may find that its speeds aren’t ideal, but with its free "bonus zone," customers can download movies and install updates after hours to limit data usage.
HughesNet Reviews
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Hughes Net is good service. They help you everyway they can. Always realizable. Highly recommend Hughes Net. They helped me two times. I was going to get my internet cut off and they helped me keep my my internet on as well. I have 4 kids doing at home schooling and it helps so much.
I have been very happy with the performance of the Hughes Net team. The internet has enough speed to take care of any data I may be using or streaming. We have had no slow downs or interruptions in service.
Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.
My problem was never with the modem and in the very beginning I kept trying to get a tech out as I KNEW it was the dish. The location was a 15. Once the dish was fixed everything worked fine. So I am still very unhappy with the decision. So I will be forced to pay an extra $100 as I am not sending back my modem which is working fine plus the $100 fine for a tech coming out to fix the dish. The tech is the one who reinstalled the modem that was not broken. He was great also. Yes I am an unhappy customer but Alex did give excellent service.
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I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.
The installation and startup was well done and did not take long. The main reason I am trying Hughes Net is that in my area out in the country , I have very little Internet. The speed you provide is excellent, but performance is substandard. I can perform all my email and business function liked they should be performed. But one of the main reasons I purchased was that I want to stream movies and shows, plus use Zoom to talk with my grandchildren that I am not allowed to travel to visit. I wanted to stream Disney+ , but always buffers. I finally gave up and talked to Tech Services, so they made some adjustments.
They advised me they have trouble streaming Disney+, Netflix, and few others. They said that Hughes is working on the problem. Why didn't Hughes list that on system explanations. I needed that to make my purchasing decision. After monitoring the system speeds I found many times during the day I can not use the internet because there is no signal for about 30 seconds. I always thought that the signal would be constant. The end result is that I can live with the system because it is much better than Verizon.
Talked with a Hughesnet Tech Eddie A. about the system buffering while streaming. We had just got the system set up the night before and the family was very excited to see the results of this high speed service. We stream a lot of Netflix and Prime shows and movies. We sat down to watch something and we kept getting long pauses of buffering. It was worse than our 1.3 mbps Centurylink that we have been using for the last 13yrs. The tech gave us a few things to try and he was helpful. It is still early to tell if it is going to be a good fit for us.
The speeds are great for surfing the internet, but not for streaming videos and movies. I wish I was told that before I bought the $400.00 plus dollars worth of equipment (Didn't want to lease the equipment). I don't know if it will work very well for Google classroom and the online college class my wife is taking? I ran several speed test and it was a steady 20-23 mbps. It would seem that a video would run smooth with those speeds? We are not running anything Hi Def. We also turned the resolution down on Netflix. Hoping we can make a few adjustments and get the streaming steady.
I subscribed to Hughesnet after having problems that could not be fixed with my original ISP (AT&T), after subscribing to this I love it. The very short delay from the modem to the satellite is not an issue and seem to be very fast and reliable, the only issue I see is when we have a really bad storm in the area it sometimes cuts out, just like Directv does which is no big deal for me since it is short lived here where I live in Florida.
I have read several bad remarks/comments about this service but I have not many any issues with it and the Technical support people if you do have an issue or question is very helpful... If you want a great internet by satellite service, Hughesnet is for you... Don't believe all the bad comments that you hear, some people will say anything to bring down a successful company. Our Florida Lottery is ran by Hughesnet and they have great service so I thought i would give it a try as well... sure glad I did and you will too.
We’ve attempted to reach a compromise with Hughes internet service several times. Unfortunately service is lousy and just gets worse after bill is paid then we find we were put on a two year contract but it doesn’t matter as there is no other internet service in our area.
The worst internet service of ALL time. For $85 a month I get buffering CONSTANTLY!! I'm unable to watch anything without a pause for buffering every few seconds!! I can't listen to music at all! A video that's one hour long can take hours to watch!! I can't follow along because there's so many interruptions and so I just give up. If I didn't need internet access to pay my bills and shop I would take that satellite dish down and throw it in the dump! I HATE Hughes!!
Was at the camper for the 1st time in a long while and we tried so hard to watch a movie on Showtime and it kept freezing so bad we just couldn’t! You know your service Is so bad I would try to fix that before charging people a fee such as you do! It’s really a disgrace!
This was the worst thing I ever done!! Getting Hughes Net. The worst getting no service and then it buff every time you tried to see a movie. DON'T EVER GET HUGHES NET!! You will regret it and then they want you to pay 400 dollars to get out your contract, even when you only be with them for two weeks.
I am not able to connect or do much of anything on my tablet. I had HughesNet installed to start a small business. Can't even use laptop for it. Very unhappy would l I keep to get rid of your internet service immediately.
HughesNet Company Information
- Social media:
- Company Name:
- HughesNet
- Year Founded:
- 1971
- Address:
- 11717 Exploration Lane
- City:
- Germantown
- State/Province:
- MD
- Postal Code:
- 20876
- Country:
- United States
- Website:
- www.hughesnet.com