HughesNet
AUTHORIZED PARTNER

HughesNet

 3.5/5 (499 ratings)
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HughesNet

About HughesNet

HughesNet Gen5 offers a range of plans with fast speeds, built-in Wi-Fi and No Hard Data Limits, so you can do more of everything you love online. Available where you live today, even in areas with slow or no high-speed options.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Simple plans
  • No hard data caps
  • Good for rural areas
  • 24-month price lock

Cons

  • Expensive cancellation
  • May be slow

Bottom Line

HughesNet offers a variety of benefits, like no hard data caps and a 50 GB bonus zone. While plans are limited and canceling is expensive, the service can be affordable and effective for rural homes and business owners.

Top HughesNet Reviews

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Rated with 5 stars
Verified

This company always gives a 100% when trying to resolve customer's problems. I always receive great customer service! I am always satisfied with the end results. HughesNet has hir...

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Rated with 5 stars
Verified

I have really liked having Hughes Net for my internet. ... They really go out of their way to makes sure that any issues you may have are immediately addressed in a timely manner ...

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What is HughesNet?

HughesNet has high-speed satellite internet with a 25 Mbps download speed on all plans. HughesNet also offers a “No Data Cap” promise that guarantees customers will receive service at a reduced speed instead of being charged more if they go over their data limits. With its “bonus zone,” customers can use 50 gigabytes of additional data each month during off-peak hours.

Traditional fiber or cable internet services may not be available to people who live in rural areas. However, because HughesNet is a satellite-based company, users all across the nation have access to its plans. According to the company, you can receive its services as long as you have a clear view of the southern sky.

HughesNet pricing

HughesNet offers four packages that start at $49.99 per month. All plans include 25 Mbps download speeds and 3 Mbps upload speeds, but the plans differ in how much data can be used. With its lack of a hard cap on data, HughesNet does not charge overages for extra data use, but it does significantly throttle service speeds.

Customers can purchase their equipment outright or rent it for about $15 per month during their two-year contract. Customers must pay a $99 activation fee as well.

HughesNet FAQ

How fast is HughesNet?
All HughesNet plans include speeds of 25 Mbps, which is considered average for the industry.
How much is HughesNet?
HughesNet plans start at $49.99 per month.
Is HughesNet compatible with my Windows and Mac operating systems?
HughesNet works with both Windows and Mac operating systems.
What is HughesNet for Business?
HughesNet for Business is a division of HughesNet that offers business-specific internet services. It can be an affordable option for rural businesses that have a hard time getting access to traditional internet services.
Who owns HughesNet?
HughesNet is owned by EchoStar.
Can you work from home with HughesNet?
Yes, you can. With speeds of 25 Mbps, working from home should be fairly straightforward with HughesNet.
Does HughesNet offer TV?
HughesNet offers TV packages through DISH and DirectTV.

Is HughesNet good?

For many rural business owners and families, HughesNet is a very affordable option for internet service. Although its plans are fairly limited in terms of flexibility and options, they’re designed to fit most families’ needs. Some homes that use the internet for more specific uses, such as gaming or HD video streaming, may find that its speeds aren’t ideal, but with its free "bonus zone," customers can download movies and install updates after hours to limit data usage.

HughesNet Reviews

Over 10k reviews since 2012
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2 featured reviews
How do I know I can trust these reviews about HughesNet?
How do I know I can trust these reviews about HughesNet?
  • 3,743,386 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2021

So far so good! Service is very reliable. It’s very good for genealogy work. I’ve used also for major news outlets. The serviceman was excellent on connecting the dish. Bologna thanks for your reply. Thanks and yes I did and it was great. Thank goodness for all the help in our life. We love it and thanks everyone for all our lives together. We have no idea what we need for our future. Thanks for our help and your help with our new job. Thanks again for your efforts and our efforts to help us get to the house and we are all good. Thanks.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2021

    I was having great issue with my residential service. I had been on the phone with tech support for hours as a result. I didn't find out that there was an issue with my dish's alignment until I called to cancel my service after I switched to a business account. That is when I learned that a technician should have been dispatched to fix the problem. I was not even aware at that point that there was an issue with the dish. I just knew that my service speed was awful. I am really happy that I switched. My service has not been this good in forever.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 20, 2021

    Well, the tech kept in contact with me the entire day. It was storming and he didn’t want to work in the rain and I thought that was fair because who would. So I told him he could come later in the day. He informed me when he was on the way. He actually got to my place before I did. He asked me if it was okay for him to start outside first since I wasn’t there yet and I said sure. Once I got there he came in. We talked. Shared stories. And then he told me that he and his wife was getting over Covid. At that point it’s too late to ask him to put a mask on, he was done.

    He worked well and shared pics of his grandkids and the conversation was welcomed but I wish the customers would know from the beginning if someone had or has Covid. Myself already having a lot of health issues, I would have just asked him to wear a mask before entering. But his service was great. Now once he left the internet went out 4 times within the first hour. I’ve heard that the internet service is not that good itself. I won’t fully judge yet. I’ll give it a few months.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2021

    The installer came late Friday evening. He stayed until 11:30 working in the dark with only two flashlights. He kept dropping things and decided to come back another day. Nobody came on Saturday or Monday so I called to see when someone was going to come and finish the installation. I couldn't understand the lady I spoke with so I asked to speak to her supervisor. His name was Josh. He was very sympathetic, but said it would probably be November first. I was upset! He said he would put the order in again and hope for the best. I had to accept that. The next morning, Greg, the original installer called and said he was coming to finish the job even though it was his day off. He did come and finished the installation even though it took him until 5:30 that evening. I greatly appreciated him doing that, although I did ask for a manual and he said they didn't give them out anymore.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 6, 2021

    First off, 20 gig of data is very lame. Second, I do occasionally get buffering while streaming a movie. There have been short lapse of signal. Nothing substantial, just a little annoying. Fairly fast, but not real fast. It works OK with a couple of security cameras on full time at my house. It works OK with Ethernet cable connected PCs, me and my wife's PC. Overall, I give it a Happy with performance rating. Now, I have ATT Velvet phones running 5G. My hotspot performance is faster than my Hughes, and we get 40 gig per phone. That's 80 gig for both our phones. But, since we are not always home, our Hughes will fit the bill for now.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 8, 2022

    He was so helpful and professional. He made sure I was comfortable and knowledgeable with the system before he left. He was also friendly and very quickly had us all setup and ready to work. And he did it all in the rain!

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: May 1, 2022

    I was having a lot of "not connected - no internet" warnings on my computer and video streaming kept buffering. I put tin foil around the router and set up the wifi repeater which helped but it still isn't reliable. Frequently I can't send photos with texts on my phone while in the house in the evening. There aren't many choices for internet in this area so I'm glad I have it but I can't give it a high rating.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 1, 2022

    Technician arrived timely and did a good job installing. Testing of the network proved it worked. I have noticed that the network speed is slightly slow. We will attempt to make it faster. Doing research on how to make it faster. Have a good day.

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    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: May 1, 2022

    Glitches with delays. Installation was awesome. Just expected better quality internet. Tds service was faster without any downloading issues.. Hopefully it's just a connection issue when installed.. Please look into this problem. Or send a technician out if my set up needs tweaked. I don't mind some rebooting but not all the time. And when using wifi for cell calls. It's very poor quality as well. Glitches a lot and connection quality always shows as poor or unable to connect. Hopefully both issues can be resolved. Thanks.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: April 30, 2022

    So far the internet service is fine, however, I cannot open the file that y'all want me to download called Myhughesnet.com. Please send me one that is a little more user friendly. The log in for the myhughesnet.com will not let me use the "forgot my password" or user name.

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    HughesNet Company Information

    Social media:
    Company Name:
    HughesNet
    Year Founded:
    1971
    Address:
    11717 Exploration Lane
    City:
    Germantown
    State/Province:
    MD
    Postal Code:
    20876
    Country:
    United States
    Website:
    www.hughesnet.com

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