HughesNet

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

The installation and startup was well done and did not take long. The main reason I am trying Hughes Net is that in my area out in the country , I have very little Internet. The speed you provide is excellent, but performance is substandard. I can perform all my email and business function liked they should be performed. But one of the main reasons I purchased was that I want to stream movies and shows, plus use Zoom to talk with my grandchildren that I am not allowed to travel to visit. I wanted to stream Disney+ , but always buffers. I finally gave up and talked to Tech Services, so they made some adjustments.

Talked with a Hughesnet Tech Eddie A. about the system buffering while streaming. We had just got the system set up the night before and the family was very excited to see the results of this high speed service. We stream a lot of Netflix and Prime shows and movies. We sat down to watch something and we kept getting long pauses of buffering. It was worse than our 1.3 mbps Centurylink that we have been using for the last 13yrs. The tech gave us a few things to try and he was helpful. It is still early to tell if it is going to be a good fit for us.

I subscribed to Hughesnet after having problems that could not be fixed with my original ISP (AT&T), after subscribing to this I love it. The very short delay from the modem to the satellite is not an issue and seem to be very fast and reliable, the only issue I see is when we have a really bad storm in the area it sometimes cuts out, just like Directv does which is no big deal for me since it is short lived here where I live in Florida.

The Hughesnet Agent(s) were there to help me, and not to pass the issue by without trying to do a resolving of the problem that I was presenting. Ashley of Az. patiently listened, evaluated, and asked the right questions of me and then her Tier 3 Agent to resolve the lack of connectivity between my desktop iMac and my HP printer/scanner. My needs were met by Ashley as we looked and as she listened. We looked at the many possibilities of what was not working right. She quickly decided that it was the printer, because HughesNet service was working as expected with the home security base unit that that is connected to my iPad and to my computer; with no issues of wireless connectivity to the iPad.

I was told I would get a $100:00 gift card after 90 days. I never got it. What’s going on? The person on the phone said "he was in the Caribbean and didn’t see anything about e $100:00 Visa Card”.I would like to know why I was told that about the card. Is it true or not?

I’ve been a paying customer of HughesNet for over a year now. Every single month I have been in service with this company, I have had an issue with the internet service. From day one, the first installer, installed our satellite dish and cables incorrectly, and HughesNet had to send a different agent out to “fix” the issue. Well, apparently he put a bandage over a cancer spot, so to say, because the spot grew, and spread. I can’t even watch Netflix without the internet stopping to buffer every 1 minute. I’m not exaggerating. It has been like this since day one. HughesNet refuses to send another agent out to fix the problem. They say they have to charge me $125 to do that. I pay $130 a month for 25gb download and 10gb upload. Which is already hilariously slow, but I don’t even get that speed. I will never recommend these thiefs to anybody. I can’t wait for my contract to end. HughesNet is an abomination of a company.

I was not pleased with my assistance and was not pleased with it being cleared up and still not working. Thinking about changing services, I have been a customer a long time and at this moment I am unhappy with my experience.

Do not get this service. It sucks. It’s slow, pauses constantly. When I spoke to a tech my service was boosted but the problems still exist and now one of my TV doesn’t work. I gave it 2 weeks and still having issues going to cancel.

We have way too much Buffering, the whole internet service is too Slow. It takes too long for a page. We are Very Frustrated! We always lose the connection! I end up having to start all over again, lose the screen, then have to wait too long. Please upgrade our service. This commission keeps failing to get this message to you. I have to try over and over again.