HughesNet Reviews

I set my parents up with HughesNet. They live where there is no cell service and they rely on wifi calling. They used to have a landline but that's a whole other story. Every day multiple times a day the internet would stop working at all. We'd try to get customer support and they'd state they would send someone out then it would be weeks before they came out and after still continued to have issues. I do feel that person was the only person they had to come out. My parents canceled them and got Starlink which is wayyyy better and have had 0 issues.

Do not, and I mean DO NOT go to HughesNet for internet service. They offered me a deal: satellite internet, super-high speed, amazing service. For $65 upfront, they came and installed it and everything.. Then $100 a month. The install guy was rude; he wouldn't even hang around to make sure everything was working. We had to figure all of that out on our own. Then the internet was crawling; we're talking worse than old dial-up. We called and were like, "Hey, this is not what you promised." But they kept wiggling around it and trying to make me feel dumb.

Worst internet I have ever used (and I've used the internet since the dial up era). I called to cancel it and they refused to cancel it, billing the $212 a month against a refund they owned me and refused to pay me back. They refused to send me enough boxes to return all the equipment then lied again by saying they cancelled their so-called service completely and two months later took $114 out of my account with no advance notice. Good thing I got that cancellation in an email from them. I'm going to nail them for fraud. Save yourself the headache and get Starlink. It's far cheaper and just flat out works.

I would actually not give it a star at all. Horrible! DON'T GET! We installed and internet never worked correctly. We had to connect a secondary internet service. We called to complain and cancel. They told us we had to abide to contract however their internet never worked. So every month we were paying 74 dollars for shitty service.

They claim "free professional installation". What they don't tell you is once you realize star link is cheaper, and better service, when you go to switch they will not come and take down the ugly bulky dish nor will they fix the holes they made during the professional installation in your house or even worse your roof. They will however expect you to take a box off of the dish and mail it back to them. What a crap company.

If I could give this zero stars, I would. We got this service because we're in a rural area and thought it was our only option. It's wildly expensive and absolutely NOT unlimited data no matter what they say. It slows down to a crawl if you have more a one device connected and freezes constantly. Talking to the customer service is like talking to an android with pre programmed answers (not in this country, of course). We tried Starlink and WOW! What a difference! Much less expensive and not comparison as to quality. Starlink is fast, reliable -everything Hughesnet isn't.

We struggled for 7 years with this company. They refused to fix our service, refused to refund what was charged, refused to correct their mistakes and lack of service. Their own techs and troubleshooters suggested new equipment, but Hughes refused. They said we were streaming when we weren't. We never in 7 years received a constant connection. They would not only slow us down when they said we used all our data when we hadn't even finished a full movie, but they actually caused service interruptions, total shutdowns.

HughesNet does not hold any employee or vendors accountable for actions. I was on the schedule from 0700-1200 to have dish placed back up, 1147 receive a text for some unforced issues. "You will have to reschedule. Sorry for the inconvenience." I made contact with HughesNet to find out what was going on and received a run around and they did not have a clue to how to resolve the situation. I continued to get the 30 min to hour line. I see why HughesNet has poor ratings and customers cancel service. Zero accountability. They will hold you to a contract but definitely not any employee or outside vendor they utilize. Wish I could give them a zero.

Terrible service, always buffering, worst internet I’ve ever had. Cancelled my subscription & returned the modem as requested. Not the dish just the modem is all they wanted. A couple months go by & I get billed for $211.20 for the radio transmitter. Nobody told me I had to return that, yet they just stole my money without so much as a heads up email about it. I had to climb on my roof to get the transmitter from the dish. They are sending me a return shipping box then when they get it I will be refunded. I cannot put into words how back their internet is. I am now with Starlink, faster, way better & about half the price of HughesNet.

With Hughesnet, even when we had the 100 gigs of "fast internet," it was slower than basic DSL. Not worth the time, money or two-year contract. We stopped service 8 months early and paid the $180 for breaking the contract and got Starlink. Best decision we ever made.

Worst customer service ever. They started withdrawing more money than the supposed to from my account, wiping out my funds. They won't give the money back, stating it is because of overage data. That's a blatant lie, they are just stealing money. I have had the same fixed payment of $179.25 since over 10 years ago; they went from $179.25, to $600.00; $800.00 and $1,000.00. I had to issue a stop payment, and fortunately, the bank could reverse their last $1,0006.94 charge. They do not answer emails, but are sure fast to withdraw money from your account.

Installation appointments are too far out. I have no Internet and I’ve been without it for over a week waiting on them to install it on Monday, only to get a text from them today saying that it’s been pushed to Friday. 😐 In a world where everything is digital, even jobs and doctors appointments, this makes for very bad business.

Really bad company and I suggest that you never use this company for internet and real bad customer service.

Once again, I have to contact them for raising my rates. We originally agreed to their internet services for $73 a month for 2 years. Every 6 months or so, I have to call and argue with yet, another increase, this time to $118! Watch out! Their sales people will say anything to reel you in!! I can't wait for my 2 year commitment to be over so I can find an honest and reliable service.

HughesNet is terrible at best & downright negligent and tell lies at worst. I had their service done years ago & it was ok. Lots of glitches at first. It now it’s so much worse. I ordered (because the new Fios Verizon just didn’t work here & I got a run around from then so bye- bye). Went back to this because I thought it would be easy given I had used them before …. Ya ya ya. Not so in any way. Ordered service 26 days ago & still on installer available despite what their sakes agent said. (They’ll call you in 2 days, set up installation for within the next 5 maybe 6 days.) One. Have me an install date of the 19th.

Would not recommend! Please save yourselves the disappointment. They are not honest. I ended up having to cancel service due to issues with service. Either it was too slow or would end work on a consistent basis. I paid the 200.00 to cancel service only to have 200.00 taken from my account unauthorized because of unreturned equipment I was never told about returning! I finally returned the equipment and was assured did receive my refund only to later find out it would not be refunded! Thoroughly upset as I did everything that was asked, never had a late payment and bills were paid on time. So unfair especially since I was told on multiple occasions by two different reps that my refund would be coming!

Do not consider HughesNet for an internet provider. The set up was completed below standards, the speed was far less than advertised (12 megabits per second), and the customer service was horrible. The customer service reps can barely speak English and advised that if I paid more money that she would give me a "token" to potentially improve my speed. I would not advise Hughes Net to anyone!

I have never ran into such an irreparable business in my entire life. Something breaks down your charged, and if breaks down again your charged again, which mine did, had to wait couple weeks till their schedule in your area. Cost is high. Than when you cancel and specifically say send me the bill not to go into your bank account and they still do without your permission. Plus they took my money from the bill, and said, "Oh well you lose that money now even though you didn't use the full month." I would never use them again.

If I could give 0 stars I would. As soon as I got it we never had internet. I called. They switched me plans. It was a little better but still had to spend 100 dollars extra a month for more tokens so my bills turned out to be 230 with terrible service. Finally my contract is ended. I called to cancel but guess what magically now the ending date instead of being 5/23/2026 turned into 6/22/2027. That's weird because 6/22/2026 is the day I called to cancel so nooowww I have to pay the early termination fee of course, but I’m sure this is how they get you to be stuck. Starlink is wayyy better and way cheaper. DO NOT WASTE YOUR MONEY ON HUGHESNET! They should be out of business for fraud.

Service was all you could get for a long time. And they knew it. It was poor, expensive, and we were stuck using it. Finally got Starlink. Hughesnet made it a NIGHTMARE to cancel the plan.

If I could give them zero stars I would but the system does not allow it. Worst decision we ever made was to switch to Hughesnet three months ago. Before we switched we explained out needs to their customer service not one but three times different reps. Since the first month we ran out of data. We had to buy tokens to Make it to the next cycle. We only have TVs, computer, two phones and several security cameras which we turned off during these three months to help with the cost of having HughesNet. After three months of paying hundreds of dollar in additional data tokens we terminated our contract for a penalty fee of $400. Small price to pay to be free from this company’s scam and bad service. Also beware, they make it very difficult to cancel your contract. They’ll talk over you, offer more of their so called data, repeat themselves. Be prepared or better yet stay away from this company.

They said I could operate my business. I have a day spa that’s open 4 days a week. I only stream music and have a few Zoom meetings a month. I continue to complain about the lack of internet and the speed. I had to use my phone’s hotspot for Zoom meetings. I completed my 2 year contract. I sent back all of the equipment they wanted. They refuse to get the satellite that I was renting from them. The modem went back into the box. With their label and their box and was dropped off at the shipping company.

HughesNet is by far the worst company I have ever dealt with as a consumer! I was looking to lower my monthly bill for Internet because it was reaching $100 a month and it was time for a change. We shopped around and found Hughes Net and the price per month was pretty reasonable. It turned out to be the worse service EVER! The service was super slow to begin with and then it got like dinosaur slow and said something about buying tokens to increase the speed spending more money. We ended up going back with spectrum after one month because the speed was so terrible only to find out that we were locked in to a contract for the next 23 months I believe it was and the only way out was to spend a ridiculous amount to get out. So I kept paying the $40 out $50 a month until it started adding up and then realizing that they increased the bill on me.🤯

Service sucks. I pay way too much for it and it don't work more than it does work. My modem overheats and I have called it in, and nothing gets done about it. I am stuck in this sorry service for 2 years. I wish I could get out of the contract.

It is not a good sign when before your service is even installed, they have failed. They charged my card before my system was installed, which I asked them when I would be charged and they said after the installation. Well the installation didn't happen, and yet I was charged. And there was no email or indication of a refund coming, and I had to call back. Not once, but twice, to try and get my money refunded. The man I spoke to who kept talking over me trying to set up the installation was a customer service nightmare. Oh no wait, that would be the guy that I had to talk to who also kept talking over me when I tried to get the refund I am owed. I don't even know why I should have to get a refund because I don't know why they stole my money. Because call the spade, when you take somebody's money for services that you did not render that is called theft. I would avoid HughesNet like we all avoided covid in 2020.

My father has a little dementia going on and got Hughesnet but wasn’t aware that he had to sign a 2 year contract. The internet is so bad currently paying them plus now have CenturyLink for the house. Don’t even use Hughes but still have to pay them since they make you give your checking account number instead of a card that you can just cancel. That's exactly why they force you to sign two years and force you to give a checking account is because they know the product is so bad you will cancel in less than a month. It’s just disgusting they prey on the elderly who don’t know any better.

If I could give zero stars I would! I’m absolutely disgusted with the 8 months of service I received, paying for the highest level of internet service available at over $130 a month (we had a booster and everything). I was unable to stream a MOVIE or listen to MUSIC. I work from home on top of everyday internet use and relied on my phone hotspot. Yes my phone hotspot was better than my “high speed internet”. They assured me that they were putting the dish in the best place for service connection and promised that the service I was paying for would withstand everything I needed. It was all lies. I called their customer service line 8 times in the first month and every week after that. I wasn’t receiving internet and they blamed a weather cloud when skies were blue and completely clear. Blamed that I had used all my allowed data after 2 days of the new month (absolutely impossible when I rely on my hotspot) and many many many more ridiculous excuses.

I am trying to cancel my HughesNet - I owe for Termination of early contract (I have been with them over 6 years, say what??), and owe for a bill - they can tell there has been no data used yet want to nail me for $113.99 - plus 115.00 early termination - frankly they aren't getting squat -

I'm going to start off by saying the service sucks, they told me whenever I got the service if I had any problems to let them know, which I did. My internet half ass worked, my home phone stayed messed up, but when I called in to see why it went out, they couldn't see on their end where it went out. So I regarded it. Now here is the kicker that got me and I no longer have there services btw... I told them I only get paid once amonth and thats towards the end of the month. They said they would work with me...I get told to bring my bill current and I did. They told me once I did that to call back in and change my due date to the end of the month. I did. So they told me when I called in that they couldn't help me change my due date to the end of the month.

I am filing this complaint against… I am filing this complaint against HughesNet regarding their unreliable service, misrepresentation of plan capabilities, and an unfair $400 Early Termination Fee (ETF) for a standard 24-month contract. We subscribed to HughesNet Fusion under the impression it was the best available option for our rural location. We were explicitly told there were "no data caps," which we now understand to be misleading due to the severe throttling after Priority Data is used, rendering the service unusable for critical applications.

Barely one Star. I canceled my subscription. Never again. Poor customer service. All about the money. I was informed that I had to pay more in order to receive more quality service and more gigabytes. I was informed that the reason we received slow and continuously interrupted service was that we already used up the 100 gigabytes for the month and wouldn't receive more until after the 25th of every month and it was only the 15th. We were informed that we would need to pay for more gigabytes if we wanted faster services. I was informed that if we terminated the service that we need to pay $345. I told them that was unacceptable. This is the worst internet provider that I have ever used and I work from home.

I have been a customer since 6/2018. I live in a very rural area and options are limited. The speed is slow and inconsistent and with the highest priced package you are still capped on the amount of data you have unless you buy tokens at an extra price. I called to cancel my service after almost 8 years and they refuse to send me a box to return their equipment because I have a past due balance that I can’t pay till Friday. They say they are going to charge me for the equipment and that’s over $300 and will refund me the money after I return it. They also refused to remove my card off the account until I spoke to the 3rd representative, which was supposed to be the executive customer care person. Which said he took it off and finally cancelled my account. They still refuse to send me a box to return the equipment. I have Starlink now which is unlimited and cheaper.

I switched from Frontier to Hughesnet because it was supposed to be better. I ho through all my data in 4 days. I only use my phone and tv. I don't turn my tv on till around 10:30 or 11. The service goes off every evening by 5pm. I've called and all they say is to buy tokens. I pay 120 a month without tokens. My kids all have starlink and pay 120 a month and it has never went out. I'm waiting till my contract is up to cancel because they took 300 out of my friend's account the day he canceled service. I would not recommend hughesnet at all. And their staff had been rude every time I've called, just wanting me to buy something else. I had one guy that was polite and tried to help. Hughesnet is just as bad if not worse than Frontier!

Zero stars. I canceled my subscription, sent back all the equipment. I was told by the FedEx worker keep the tracking because a lot of customers has been complaining HughesNet is going to say that they didn’t receive all the equipment back. The FedEx worker were correct. That what was told to me. Never again. Poor customer service. All about the money.

Don’t purchase this. You can get a WiFi module from your phone carrier or buy Starlink. This is garbage and the worst people to deal with and it’s ugly on the house.

I am 80 years old. This is the worst company I have ever dealt with. Daughter was out of town when I called because it was not working. Grandson came up and help me pay the bills and missed it. There was no paper bill, no email. How the know when and how much to pay. Their loss. Several neighbors have ask about the dish, I simply tell them I would not recommend it.

I would never recommend HughesNet internet or phone services to anyone. We have had these services for one year And have called many times due to our internet buffering AND trouble with phone service ever since we signed up a year ago! We are paying $395.00 to get out of our contract!! If you are thinking about going with HughesNet, think again!!

I would rate Hughes at the lowest possible rating. Off shore customer service was difficult to understand, and there was no explanation for the increase of approX. $30. 00 from last month's bill. After at least 30 minutes with a rep...who was difficult to understand... still had no answers. I would rate Hughes Net at the lowest possible score. Would never recommend the service to any user. No explanation was given for the $30.00 increase in my monthly bill-with the rep simply reading charges off the bill. That is not an explanation. Do not ever use this provider. I would NEVER recommend this service to any user.

Hughes Net is big scam company. Tried cancel service after having it for over 13 years and they won’t let you. It was all available in my rural area at time got this service. It has gone downhill fast. Never really worked to use internet and could never stream tv with it. Most time husband couldn’t use it for work phone connection. We paid $80 a month with often added charges that we have to file complaint about to get resolved as customer service is not helpful or does it exist.

I live in Granville County in NC. HughesNet was one of the only available services here when I moved here. In that time, the service has only gone downhill. The speeds are unreliable and inconsistent. Just this morning, I was trying to download a game to my phone, and the time for this was an hour and a half. In 2026 and hour and a half for a darn download. Unbelievable. When I called technical support, I spoke with a rep I could barely understand. Having them tell me that everything was all good on their end. I have been repeatedly calling since I ordered the service in 2022 because it never really worked correctly and I have download speeds of 3.5 Mbps.