HughesNet Reviews

Would not recommend! Please save yourselves the disappointment. They are not honest. I ended up having to cancel service due to issues with service. Either it was too slow or would end work on a consistent basis. I paid the 200.00 to cancel service only to have 200.00 taken from my account unauthorized because of unreturned equipment I was never told about returning! I finally returned the equipment and was assured did receive my refund only to later find out it would not be refunded! Thoroughly upset as I did everything that was asked, never had a late payment and bills were paid on time. So unfair especially since I was told on multiple occasions by two different reps that my refund would be coming!

Do not consider HughesNet for an internet provider. The set up was completed below standards, the speed was far less than advertised (12 megabits per second), and the customer service was horrible. The customer service reps can barely speak English and advised that if I paid more money that she would give me a "token" to potentially improve my speed. I would not advise Hughes Net to anyone!

I have never ran into such an irreparable business in my entire life. Something breaks down your charged, and if breaks down again your charged again, which mine did, had to wait couple weeks till their schedule in your area. Cost is high. Than when you cancel and specifically say send me the bill not to go into your bank account and they still do without your permission. Plus they took my money from the bill, and said, "Oh well you lose that money now even though you didn't use the full month." I would never use them again.

If I could give 0 stars I would. As soon as I got it we never had internet. I called. They switched me plans. It was a little better but still had to spend 100 dollars extra a month for more tokens so my bills turned out to be 230 with terrible service. Finally my contract is ended. I called to cancel but guess what magically now the ending date instead of being 5/23/2026 turned into 6/22/2027. That's weird because 6/22/2026 is the day I called to cancel so nooowww I have to pay the early termination fee of course, but I’m sure this is how they get you to be stuck. Starlink is wayyy better and way cheaper. DO NOT WASTE YOUR MONEY ON HUGHESNET! They should be out of business for fraud.

Service was all you could get for a long time. And they knew it. It was poor, expensive, and we were stuck using it. Finally got Starlink. Hughesnet made it a NIGHTMARE to cancel the plan.

If I could give them zero stars I would but the system does not allow it. Worst decision we ever made was to switch to Hughesnet three months ago. Before we switched we explained out needs to their customer service not one but three times different reps. Since the first month we ran out of data. We had to buy tokens to Make it to the next cycle. We only have TVs, computer, two phones and several security cameras which we turned off during these three months to help with the cost of having HughesNet. After three months of paying hundreds of dollar in additional data tokens we terminated our contract for a penalty fee of $400. Small price to pay to be free from this company’s scam and bad service. Also beware, they make it very difficult to cancel your contract. They’ll talk over you, offer more of their so called data, repeat themselves. Be prepared or better yet stay away from this company.

They said I could operate my business. I have a day spa that’s open 4 days a week. I only stream music and have a few Zoom meetings a month. I continue to complain about the lack of internet and the speed. I had to use my phone’s hotspot for Zoom meetings. I completed my 2 year contract. I sent back all of the equipment they wanted. They refuse to get the satellite that I was renting from them. The modem went back into the box. With their label and their box and was dropped off at the shipping company.

HughesNet is by far the worst company I have ever dealt with as a consumer! I was looking to lower my monthly bill for Internet because it was reaching $100 a month and it was time for a change. We shopped around and found Hughes Net and the price per month was pretty reasonable. It turned out to be the worse service EVER! The service was super slow to begin with and then it got like dinosaur slow and said something about buying tokens to increase the speed spending more money. We ended up going back with spectrum after one month because the speed was so terrible only to find out that we were locked in to a contract for the next 23 months I believe it was and the only way out was to spend a ridiculous amount to get out. So I kept paying the $40 out $50 a month until it started adding up and then realizing that they increased the bill on me.🤯

Service sucks. I pay way too much for it and it don't work more than it does work. My modem overheats and I have called it in, and nothing gets done about it. I am stuck in this sorry service for 2 years. I wish I could get out of the contract.

It is not a good sign when before your service is even installed, they have failed. They charged my card before my system was installed, which I asked them when I would be charged and they said after the installation. Well the installation didn't happen, and yet I was charged. And there was no email or indication of a refund coming, and I had to call back. Not once, but twice, to try and get my money refunded. The man I spoke to who kept talking over me trying to set up the installation was a customer service nightmare. Oh no wait, that would be the guy that I had to talk to who also kept talking over me when I tried to get the refund I am owed. I don't even know why I should have to get a refund because I don't know why they stole my money. Because call the spade, when you take somebody's money for services that you did not render that is called theft. I would avoid HughesNet like we all avoided covid in 2020.