HughesNet

When we had our service moved I was at first told that I would not be charged for moving the service. Then I was charged for moving the service but the fee was waived. Okay. Then I'm having the same problem at the new address that I have the old address. My phone bill is an outrageous 60 to $80 because the internet is not picking up the slack and the data is having to work more because the internet's not picking up on my phone then they come when they come and they put the internet in. They installed the satellite on top of the roof. I didn't think anybody did that anymore but my landlord is very upset with us. We had no idea that they were putting on the roof because there are other trailer. They put it on a pole in the yard so we are just assumed that. That's what they were doing here.

We live in an area where a lot of Internet providers won't or don't provide services. Hughes is the only one I found ever since I've had very good experience when calling in for help. I'm old school lol and I like to chat. Everyone is very kind and helpful. And having internet is a learning experience for me. Please be kind to the representatives. They are there to help and they are just doing their jobs. I run out quick of my high speed internet fast I mean fast because I have 3 teens. They complain more about it being slow than me. But I understand it more once you use that high speed up it runs slow but it always works for me when I need it to. Especially now during these trying times. Stay safe and thank you Hughes!

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

I called in to get assistance in getting extra tokens of data. I wanted to find out if I could pay for it at the time of the request and not have to wait until my billing date. I tried to do it online but couldn't see how to do it. I asked the customer service person to help me and let me know how to do it on the website. He was very helpful and also helped me find my month to month data usage on the website. He helped me secure the data purchase and was very informative on how the usage updated so I could understand my rate of usage. The only reason I did not give a 5 star rating is because I could not get an unlimited data plan - it is not offered. The customer service person was helpful, knowledgeable, efficient and clear in his explanations.

We had Hughesnet before when we lived in NY. Went with Spectrum when it was available because of higher speed and bundling options. Only went with Hughesnet now because it was only thing available. Satisfactory but still slower. Hopefully they will improve its speed.

Very helpful and informative. Checked my registration information, and reviewed the phone portage process. Advised on when to cancel previous phone account. Answered and clarified any and all questions about billing, invoicing. Confirmed my current registration had no errors or missing information. Reconfirmed the plan I subscribed to.

I just got your internet in Red River NM the week I was there on vacation. It worked then but I anxious to see how it works the rest of the month!! My last carrier didn't after so many gb were used up, hope you're not that way, you told me you weren't.

Your internet service isn’t fast enough to operate AT&T boxes, which I told your associate from the beginning. They made 1 adjustment but still does the same thing. I feel I I was lied to about the service for the price I was given.

So far it has responded well. A bit slower than I expected but way better than att. The installer was very knowledgeable and worked extremely hard to make sure the system was installed properly and working as it was supposed to.