HughesNet

So far so good! Service is very reliable. It’s very good for genealogy work. I’ve used also for major news outlets. The serviceman was excellent on connecting the dish. Bologna thanks for your reply. Thanks and yes I did and it was great. Thank goodness for all the help in our life. We love it and thanks everyone for all our lives together. We have no idea what we need for our future. Thanks for our help and your help with our new job. Thanks again for your efforts and our efforts to help us get to the house and we are all good. Thanks.

I was having great issue with my residential service. I had been on the phone with tech support for hours as a result. I didn't find out that there was an issue with my dish's alignment until I called to cancel my service after I switched to a business account. That is when I learned that a technician should have been dispatched to fix the problem. I was not even aware at that point that there was an issue with the dish. I just knew that my service speed was awful. I am really happy that I switched. My service has not been this good in forever.

Well, the tech kept in contact with me the entire day. It was storming and he didn’t want to work in the rain and I thought that was fair because who would. So I told him he could come later in the day. He informed me when he was on the way. He actually got to my place before I did. He asked me if it was okay for him to start outside first since I wasn’t there yet and I said sure. Once I got there he came in. We talked. Shared stories. And then he told me that he and his wife was getting over Covid. At that point it’s too late to ask him to put a mask on, he was done.

The installer came late Friday evening. He stayed until 11:30 working in the dark with only two flashlights. He kept dropping things and decided to come back another day. Nobody came on Saturday or Monday so I called to see when someone was going to come and finish the installation. I couldn't understand the lady I spoke with so I asked to speak to her supervisor. His name was Josh. He was very sympathetic, but said it would probably be November first. I was upset! He said he would put the order in again and hope for the best. I had to accept that. The next morning, Greg, the original installer called and said he was coming to finish the job even though it was his day off. He did come and finished the installation even though it took him until 5:30 that evening. I greatly appreciated him doing that, although I did ask for a manual and he said they didn't give them out anymore.

Lady on phone walked me through troubleshooting my problem. When we couldn't fix it, she set up a service date. The technician called the next day, said he could fit me in his schedule while he was in my area that day, instead of coming back on my scheduled day. I had no problem with him arriving a day earlier. Took some time to figure out the problem, but it all came out good. Really appreciate the knowledge of the technician, he knew exactly what to try o solve the problem. Nice gentleman and the lady on the phone was nice as well. Thank you!

This is the worst internet service I have ever had. Daily I lose connection, and buffer more than I can use. It drops me so often it is now just normal. I would have better service with a piece of foil and stick waving in the wind. It is horrible. No matter the weather.

My husband passed away, so I called to have service cancelled. The gentlemen on the phone was rude and refused to cancel my service DESPITE the fact that a copy of Death Cert had been sent over to them. I was on the phone with them for almost an hour before they would even do anything! Not to mention the price is terrible, EVEN with auto billing!

Sometimes the incredible dishonesty of a company just makes you want to gag. After 3 years of mediocre service and Hughes techs telling me I needed to buy more time eventually paying $3100 pesos for supposedly 50G, we had a hurricane and were closed three weeks. When I called for service, they said we had used up all our time, and we needed to buy “tokens”. It was and had been a scam. When I posted on social media and consumer sites, they punished me dropping service to .01 GB. I ordered Starlink, received the package in 10 days, and installed it in an hour. Now instead of 3-4 MGPBS, we are getting 180-220 with no limits. I now pay $2200 pesos monthly. When I called Hughes to cancel, the accountant Abby ** told me I had to pay for the previous month. Since I always paid monthly in advance, this was another attempted scam.

The services didn't work all that well in my location. Then, when I was moving they charged me another 350 in "cancelation fees" as they said my contract was for 2 hrs. When I signed up I told them that I was only going to be needing the service for 6 months and they assured me there were no cancelation fees. Not the case. I would avoid this service unless it is your only option. In that case "buyer beware".

The Tech who installed the service was professional and thorough. We have only had this service for two weeks but have been pleasantly surprised by the streaming capabilities. We believe that this is the best service available for a rural community.