HughesNet

I've never had satellite before but, should have done this years ago! Past landline issues with other broadband services have been horrible! Always having to reset all our devices was a pain in the **. Hughes Net has been flawless in reliability! I can finally relax and enjoy our service!

It took almost a week, but level 4 fixed the problem. Thanks for fixing my problems. I couldn't watch anything for a week. The installation went great. The 2 men knew what they were doing. The Techs from the support team were great, but I had to be referred to level 4.

He is very punctual and takes time to explain what he is doing. He also takes time to describe the technology involved for our isolated area to receive an adequate signal. I would recommend this service man to all my friends. He gives suggestions about how to improve our connections on our computers and other devices!

I have been helped with any issues or questions I have regarding this service. Especially not realizing how fast GB get used up with 5 people using TVs, laptops, etc. But I have been very pleased with all the help & useful information given to me by the representatives. I have no complaints at this time. Very satisfied.

The installer was very professional--he was courteous, prompt, knowledgeable, and very quick to get things up and running. I needed a little help with the connection on a 2nd computer and a very quick phone call got that done in just a few minutes. The folks on the phone continued the courteous behaviors of the installer. Very impressive. Once connected I have had no problems. Again, nicely done.

This is based on my personal experience with Hughes Net from March 2019 to September 2023. Customer Service: All Hughes Net support is below sub-standard. They cannot keep their story straight (double talk), do not follow through (unless they are charging you!), are rude, arrogant or clueless, say they are looking into something but you are on hold 10- 15 minutes later then say wait while they look into it, and often yell when they do not get their way. Always excessive wait times (upwards of 50 minutes) to speak with a Manager to solve basic problems representative should be able to answer.

Firstly they have the worst service for internet, phone and streaming. Then you have to deal with the incompetent, inept, runaround reps. Nasty, rude and waste your time arguing with the customers. I can't even get away from them easily and in a good way. They have to make everything so difficult. First they said you're on a month to month service plan and you can cancel anytime. I signed no service agreement with them and there was no charge to cancel. To try the services out. Well of course they can't do anything right. They are now trying to tell me I have to pay a early disconnection fee? Are you kidding? So unorganized, so messed up and mixed up company. 300.00 plus dollars is owed. No way this will happen. They are unethical and it's illegal. I will file a complaint with the Better Business Bureau and they will be sorry for treating me the way they did. What a dysfunctional company.

I was promised a strong non-interrupted service. Well, that is far from the truth as possibly could be. With a call or two a week to find out why I don’t have service and service calls and equipment changes four months into the service. I couldn’t still download or stream a show. At this time I felt I needed to go back to a hard wired service so canceling my account is a continuation of the problems they're giving me. After withdrawing $355 from my account without permission calling it a contract termination fee for a service they could not supply me. I feel totally robbed and cheated. I hope all will beware of this fraudulent company.

Poor internet. Poor customer service. After attempting to cancel service several times but, continually being charged...several phone calls were made to customer service and emails were sent from February to today's date in August...and after returning the modem and equipment with the label THEY sent me, as well as a confirmation email that my service was canceled, I'm STILL receiving emails that my service will be reactivated in a few days. This company needs to get it together.

I paid upfront for my equipment. I started the service two months ago. The internet speed was a fraction of what was advertised. The connection would come and go. Speeds were average of 2 upload and 10 download. It was nothing close to the speeds and monthly service that I was paying for. Streaming was nearly impossible. Internet was agonizingly slow. I called to cancel the service and told that I have a 2-year agreement. I signed nothing to begin the service and was never informed of the 2-year commitment. I was referred to the agreement after I attempted to cancel the service. I will inform the state AG since they are insisting on payment of the $400 cancellation fee even though I have only had the service for two months and paid for the equipment in advance.