HughesNet Reviews

I'm going to start off by saying the service sucks, they told me whenever I got the service if I had any problems to let them know, which I did. My internet half ass worked, my home phone stayed messed up, but when I called in to see why it went out, they couldn't see on their end where it went out. So I regarded it. Now here is the kicker that got me and I no longer have there services btw... I told them I only get paid once amonth and thats towards the end of the month. They said they would work with me...I get told to bring my bill current and I did. They told me once I did that to call back in and change my due date to the end of the month. I did. So they told me when I called in that they couldn't help me change my due date to the end of the month.

I am filing this complaint against… I am filing this complaint against HughesNet regarding their unreliable service, misrepresentation of plan capabilities, and an unfair $400 Early Termination Fee (ETF) for a standard 24-month contract. We subscribed to HughesNet Fusion under the impression it was the best available option for our rural location. We were explicitly told there were "no data caps," which we now understand to be misleading due to the severe throttling after Priority Data is used, rendering the service unusable for critical applications.

Barely one Star. I canceled my subscription. Never again. Poor customer service. All about the money. I was informed that I had to pay more in order to receive more quality service and more gigabytes. I was informed that the reason we received slow and continuously interrupted service was that we already used up the 100 gigabytes for the month and wouldn't receive more until after the 25th of every month and it was only the 15th. We were informed that we would need to pay for more gigabytes if we wanted faster services. I was informed that if we terminated the service that we need to pay $345. I told them that was unacceptable. This is the worst internet provider that I have ever used and I work from home.

I have been a customer since 6/2018. I live in a very rural area and options are limited. The speed is slow and inconsistent and with the highest priced package you are still capped on the amount of data you have unless you buy tokens at an extra price. I called to cancel my service after almost 8 years and they refuse to send me a box to return their equipment because I have a past due balance that I can’t pay till Friday. They say they are going to charge me for the equipment and that’s over $300 and will refund me the money after I return it. They also refused to remove my card off the account until I spoke to the 3rd representative, which was supposed to be the executive customer care person. Which said he took it off and finally cancelled my account. They still refuse to send me a box to return the equipment. I have Starlink now which is unlimited and cheaper.

I switched from Frontier to Hughesnet because it was supposed to be better. I ho through all my data in 4 days. I only use my phone and tv. I don't turn my tv on till around 10:30 or 11. The service goes off every evening by 5pm. I've called and all they say is to buy tokens. I pay 120 a month without tokens. My kids all have starlink and pay 120 a month and it has never went out. I'm waiting till my contract is up to cancel because they took 300 out of my friend's account the day he canceled service. I would not recommend hughesnet at all. And their staff had been rude every time I've called, just wanting me to buy something else. I had one guy that was polite and tried to help. Hughesnet is just as bad if not worse than Frontier!

Zero stars. I canceled my subscription, sent back all the equipment. I was told by the FedEx worker keep the tracking because a lot of customers has been complaining HughesNet is going to say that they didn’t receive all the equipment back. The FedEx worker were correct. That what was told to me. Never again. Poor customer service. All about the money.

Don’t purchase this. You can get a WiFi module from your phone carrier or buy Starlink. This is garbage and the worst people to deal with and it’s ugly on the house.

I am 80 years old. This is the worst company I have ever dealt with. Daughter was out of town when I called because it was not working. Grandson came up and help me pay the bills and missed it. There was no paper bill, no email. How the know when and how much to pay. Their loss. Several neighbors have ask about the dish, I simply tell them I would not recommend it.

I would never recommend HughesNet internet or phone services to anyone. We have had these services for one year And have called many times due to our internet buffering AND trouble with phone service ever since we signed up a year ago! We are paying $395.00 to get out of our contract!! If you are thinking about going with HughesNet, think again!!

I would rate Hughes at the lowest possible rating. Off shore customer service was difficult to understand, and there was no explanation for the increase of approX. $30. 00 from last month's bill. After at least 30 minutes with a rep...who was difficult to understand... still had no answers. I would rate Hughes Net at the lowest possible score. Would never recommend the service to any user. No explanation was given for the $30.00 increase in my monthly bill-with the rep simply reading charges off the bill. That is not an explanation. Do not ever use this provider. I would NEVER recommend this service to any user.