HughesNet

When I called about a problem I had to disconnect from my Dad who was deceased and put it in my name. I have changed several things and this was not a problem before. All that said I was told I had to pay 14.95 and I guess that was from then to billing. The man I spoke to said he would keep my service until they disconnected it. It disconnected and so I think I overpaid my bill. Could you please check on this for me.

The workers were VERY professional, made an appointment immediately when the found they could not fix my problem remotely. The appointment went excellent. The tech followed it through until he knew what the problem was and immediately fixed it. Although it required more than he thought it would, he had everything he needed and stayed until it was tested and working correctly. Thank You, Hughes Net and I will recommend you to family and friends.

Did not have any internet and contacted HughesNet. They said they could get a repairman out the next day @ 11:00 AM. The repairman arrived on time and immediately checked the signal coming to my dish. He decided that the dish had a bend in it from me hitting it with my mower. He change out the dish & fine-tuned the signal. Everything has been working out great since. I am very happy with the response of Hughes Net and the expertise of the repairman.

I was surprised on strength and phone connection was very strong. Addressing was difficult, since we are rural and remote. Others were wanting this service and Address was their biggest problem. But technician was great on explaining it to us. We strongly recommended to the community. Then again most are on fix Income too, that always makes a big difference. It was a good price. I was not able to get on Hughesnet to register my account, kept asking for username and password. I was not able to register.

The wifi service is great. Loads my internet tv well. Also the service that came to install equipment was awesome. Couldn't have asked for a more knowledgeable person for the job. The only issue that I have had with the service itself is it loads slow on my phone when I'm using the internet tv. I'm thankful for doing this, it's a lifesaver and will help me save money in the long run with cable bills.

I recently ordered HughesNet after what I thought was a thorough conversation of what I needed. While the original response time was stellar, it went downhill from there. Once the install was complete, all I have is a buffering service. I was installed on 1/6/23 and here I am on 1/18/23, my service not only buffers all during operation but now the picture is so blurry you can't see faces. I called every day til honestly I'm tired.

There is good reason this company has a 1.1 rating with the BBB. I don't know which is Worse, the internet service or the customer support! They lie, they threaten, they upgrade my service to extend my contract without my permission. Someone needs to initiate a Class action against this company and shut them down. Use a hotspot or cellular router, avoid HughesNet!

HughesNet is the only choice in most rural settings so it's NOT THE BEST but the only choice. Worst service, cut off with no signal, 24 hour stream time. Download today, tonight and maybe watch it in a couple days. Wifi so weak it will not connect 25 feet away! Cancelled my service. They billed me another month 15 days ahead of schedule and set an email of cancelation in March. Going to bill me for 2 months after I cancelled. Think I will sue them for damage they did to my roof! Fred Flintstone had better internet service than HughesNet has! They will increase your bill without notice! I called today to tell them I cancelled yesterday and the inept agent kept saying, "but it says March 3rd." I would say it's wrong and she would say "it says March 3rd." They must be on dope! If any other service is available Stay the hell away from the #2 service in the country! Pun intended. Save yourself many headaches!

I have had HughesNet for 18 months and have called due to poor service every month. Finally had enough and called to cancel. The customer service rep would not stop talking and I had to listen to her for over 40 minutes before she would cancel. I could not speak with supervisor and was also told that if I did not let her go on she would not cancel the account. She tried to make more promises than a used car salesman. Finally she cancelled but charged 200$ for early termination. Said contract was for 24 months no matter how poor or slow service was. Told me that I was overreacting about their service quality, that their service was the fastest and most reliable in the world. No one else even comes close. I will never purchase or rent a Hughes product ever. Have never had a more troubling call. Beware of Hughes

I recently purchased a new home, and unfortunately, the only available internet service is Satellite. AT&T recommended HughesNet, and it is garbage. I have called on multiple occasions, and the only thing this company is good for is apologizing. They eventually sent a technician out, only to discover my service had been routed to another Satellite dish, and no one could explain how or why. The technician rerouted it back to the Satellite at my home but the services was still shoppy. I spend hours watching my devices try to connect. When all else fails, which it always fells, I connect to the hotspot on my phone. The technician even said he would never buy Hughesnet because it is junk and advice me to seek other providers. This is the worst experience ever. I am in jephordy of losing my job because my job is 100 % remote.