HughesNet

Did not have any WiFi for 22 days due to a problem with my dish. I was sent out a new modem which did not work so the tech reinstalled the old modem and it worked great. Alex helped me with the billing issues but was unable to give an acceptable resolution to the sending back the old modem that is now in use. Alex did try to help resolve my issue but was unable to change the modem back to operating system.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

The installation and startup was well done and did not take long. The main reason I am trying Hughes Net is that in my area out in the country , I have very little Internet. The speed you provide is excellent, but performance is substandard. I can perform all my email and business function liked they should be performed. But one of the main reasons I purchased was that I want to stream movies and shows, plus use Zoom to talk with my grandchildren that I am not allowed to travel to visit. I wanted to stream Disney+ , but always buffers. I finally gave up and talked to Tech Services, so they made some adjustments.

Talked with a Hughesnet Tech Eddie A. about the system buffering while streaming. We had just got the system set up the night before and the family was very excited to see the results of this high speed service. We stream a lot of Netflix and Prime shows and movies. We sat down to watch something and we kept getting long pauses of buffering. It was worse than our 1.3 mbps Centurylink that we have been using for the last 13yrs. The tech gave us a few things to try and he was helpful. It is still early to tell if it is going to be a good fit for us.

I subscribed to Hughesnet after having problems that could not be fixed with my original ISP (AT&T), after subscribing to this I love it. The very short delay from the modem to the satellite is not an issue and seem to be very fast and reliable, the only issue I see is when we have a really bad storm in the area it sometimes cuts out, just like Directv does which is no big deal for me since it is short lived here where I live in Florida.

I have send back every piece of equiment that you have asked for and you still say I did not send it back. You turn this over to a collection agency to collect the money.. I will never used this company again.

Half the time it says no internet or limited internet. Quality shows excellent most times or fair. Sometimes it shows poor. Although when tech came to house he checked everything and said it was all good. As now I've tried to send 3 times. States connection lost.

From the phone call to the service department to the installation & update by the service technician, we were/are delighted with the work and professionalism of the folks at Hughes-net. The service representative answered questions and explained the process for upgrading our internet, including future costs. The service technician, who came to our home, was polite and knowledgeable, throughout the installation process. Thank you much.

Today I woke up to having no internet service due to being suspended for a 10 day late payment. No big deal I called and thought my payment was paid. The first time I called after paying what I thought was all my bill online I spoke to a gentleman who was rude, not very helpful or professional at all. Well after about a 30 minute call he told me my payment was processed and my service would restart within an hour. An hour and a half goes by I still have no internet. So I call back.

A gentleman who installed my Wi-Fi was extremely courteous and very professional and did Are you fantastic job. The person I spoke to you on the phone was very informative and very helpful. Your Wi-Fi service Has been very enjoyable.