HughesNet Reviews

Great service. Was very satisfied with installation, customer service, appointment on time and the installer. Have not had any issues with my service. Would recommend to other people who live in the country and need internet. Very polite people to work with.

Hunter was very knowledgeable. Hunter was very professional. Great customer service. He made sure everything was working before he left. He did not leave a mess to clean up. He was very respectful, and listened to my needs. He was on time. Very good job.

All it took was one call and the transaction was on its way. The installation was seamless. Internet working great! I highly recommend this form of internet and have spoken to several people about switching. Again, a Great product and a Great installer. The installer made sure everything was working properly.

He was amazing & not once did he have to come in the house. Didn’t take long, answered all my questions when I asked. Since then we haven’t had any problems with our internet at all, I just want to say thank you so much.

Can't get reply from Hughes re cost. 'Sylvester' denied Hughes even offered 10 gb for $49.99 a month. Now I can't get a replay from Hughes re cost!!! I need to verify Chicago P.O. Box number as the correct address to mail check to.

The young man who did the installation was very professional and did a great job on installation and keep me informed along the way. Outstanding customer service on his part. We don’t do any streaming so I can’t comment on that. I would rate the WiFi at 7 to 8 it does come and go at times but not as bad as my previous system. Overall we are satisfied.

Wonderful company to work with. We will recommend family and friends to Hughesnet. Also we like the service. No more outages when the weather conditions are bad. We'll be with Hughesnet for a long time. The service man kept the area clean and safe while the installation was taking place.

Pleased with job the installer did. One of my rooms (farthest from unit) does Not get reception but I’m hoping a signal booster will help. I’ll have to try other means since I need service in that room for my Sewing crafts.

Budget friendly with the lowest plan available. Basic use of the internet only, do not stream TV or movies so no comment about that. Installation to update was free & quick so with a limited income this was a big plus. Thank you Hughes Net for your special offer to update.

I haven't had but one experience with buffering. I really have problems remembering my password, especially, when I have forgotten to write it down. Otherwise, I have no complaints except knowing how to hook my Hopper up to my internet. The instructions move too fast.

The installer came late Friday evening. He stayed until 11:30 working in the dark with only two flashlights. He kept dropping things and decided to come back another day. Nobody came on Saturday or Monday so I called to see when someone was going to come and finish the installation. I couldn't understand the lady I spoke with so I asked to speak to her supervisor. His name was Josh. He was very sympathetic, but said it would probably be November first. I was upset! He said he would put the order in again and hope for the best. I had to accept that. The next morning, Greg, the original installer called and said he was coming to finish the job even though it was his day off. He did come and finished the installation even though it took him until 5:30 that evening. I greatly appreciated him doing that, although I did ask for a manual and he said they didn't give them out anymore.

Technician was great and very helpful. I appreciate his help. I really like where he put it and would definitely recommend him to a friend. So far it has worked really well. I have no complaints about how the internet has been working.

I have no problems; the installer was prompt, polite, professional and worked efficiently. I appreciate his time and energy in helping me get all set. This neighborhood/area of stabilized mobile homes is difficult to navigate, and he dealt with all of it quickly and well, cleaning up after himself when done.

Installation was fast. Technician was friendly, helpful, & very professional. I was notified when they were on the way & were on time. Considering where I moved to I was worried that internet service wasn't provided. They got me set up and the process was easy. I'm happy I contacted them.

The repairman that came out was the best one that ever came out. He is the one that earns 5 stars. I watch him and he did everything possible to the screen out side. The system now works better than ever before. Not great but I am satisfied with it.

Lady on phone walked me through troubleshooting my problem. When we couldn't fix it, she set up a service date. The technician called the next day, said he could fit me in his schedule while he was in my area that day, instead of coming back on my scheduled day. I had no problem with him arriving a day earlier. Took some time to figure out the problem, but it all came out good. Really appreciate the knowledge of the technician, he knew exactly what to try o solve the problem. Nice gentleman and the lady on the phone was nice as well. Thank you!

This service is at our second "home." Only spend one day on site after install but have cameras attached for monitoring. We have checked daily the cameras to make sure our home I protected. HughesNet has allowed us to monitor our property.

The technician was very professional and worked very hard to please us. He ran into some problems, but stayed with it til he worked it out to our satisfaction. He was very respectful and personable. We would recommend him highly!

Very dissatisfied with the speed of the service. It's slower than my hotspot on my phone children. Thus far total waste of time and money. Not to mention the holes that were drilled in my deck. I'm done. Just left that way.

I signed up for satellite service intended as a backup in case of natural disaster and losing primary internet provider. When I discussed this scenario with Hughes Sales, they suggested I could buy my equipment, and simply put my suspend my service until it was needed. I signed the 2 year contract, but now learning that the contract does not expire under suspension. It just pushes out until I enable 2 years of full service. Of course, this was not shared with me on signup. I feel this is type of contract is illegal and unethical business practice. I will continue to share my bad reviews thru all medium, and call Hughes every 6 months to suspend my service until legal counsel catches up HughesNet bad business practice.

Never available. Cuts on and off, like there is no service. I will never recommend this to anybody. If there is anybody who reads this, get busy with a fix. I will cancel first opportunity I have. Never had such a bad experience, can't do anything without the internet. Hughes Net is a joke.

Got Dish TV and internet through Dish. Never talked to Hughes prior to installation. Recommend Hughes contact all pending customers to give them the option of purchasing the modem, because that's the only time it can be done. The user can save a lot of money over time and improve cash flow. This would be a greatly appreciated service.

Hughesnet in my opinion, is a stark example of the worst internet providers. They prey on individuals that live in rural and or greatly under-served communities. The sales pitch boasts a starting speed of 25 Megabits Per Second (25Mb/s). After purchase, sign up and installation the customer rarely if ever realize the stated speed.

Buffers a lot after a few minutes. I will not order a pay movie from Dish due to this problem. A very grainy picture. Not good streaming at all. Sometimes disconnects from movie. Not reliable for streaming. I was told there would be no problem with streaming movies.

Installer was awesome. So far has worked ok. Better than what I had before. Would recommend to someone else who needs internet that lives out in the country. I don't really know what else to say so I am gonna ramble to fill up the space. Thanks.

I was very pleased with the quick response. The team arrived in the requested time frame. They removed the old equipment and installed the new. They wore shoe coverings which protected my wood floors. The new system was explained and they were very courteous and managed to finish up in time for me to take my daughter to the airport. I am completely satisfied with the service.

Not really happy of how my internet is working, can't really have two tvs on without it freezing up and have to load every 5-6 mins and specially paying what I'm paying. No bueno, hope there's a fix for this.

Very professional...from customer service to Tech installation. Knowledgeable and courteous from start to finish. Great communication and willingness to assist so we are glad we decided on HughesNet once again. Will recommend to all my family and friends that have the need for this type of service.

Tech was friendly and he did a great job! He called the night before which I appreciated so we could discuss how and where we wanted it. Then he was able to find a good place to install it that we agreed with.

Streaming is terrible, that's when it gives you a picture. First weekend to use it, and very disappointed with use. Takes a very long time to connect, even when I try to pause, to let it catch up, it still doesn't work.

Our installer was very good at communicating with us, providing a great installation, and helping us with using the new system. He was a really nice guy, very personable. I would recommend him to anyone. We’re enjoying our new internet service! Thanks!

Installer late but still got job done. Extra effort to get best signal. Explain how unit works and did a test on connection. Over two weeks and still working. I'm not using the extra gas yet I'm not a person who's up after 2:00 am.

The repairman Showed up quickly and found the problem which was a corroded wire, right away. The repairman was Very professional! I have had HughesNet for only 5 months now & I would highly recommend HughesNet!! So happy with my service.

The Hughes tech rushed in and out of here and never explained anything and now I find I am not connected to my two tv's so now I can't get the on demand stations or Netflix. As I am not computer literate, I will have to wait for my son to come here from Vermont. That won't be until Christmas.

I love HughesNet and we recommended it for anyone. For my family and I we are enjoying it. I have been putting it off for a long time debating on getting HughesNet but I am glad we did. From my experience this decision was a good decision.

Made 3 calls to attempt resolution, calls were disconnected. After going through unplug & replug still no resolution. After 2hrs finally discovered & fixed myself. This is the NOT the standard customer service I've experienced in the past 14 yrs. Seriously hope it is the last.

Very helpful and friendly. App was not working properly the original day of installation. They came the next day early and on time. Showed how to use the device. Put the dish in exactly where we wanted. Explained how big the pole was on phone. And very polite to my daughter. Helped my daughter set up the system. And set up a username.

My WiFi still sucks I don’t understand why! I only have one bar of signal. At least I can play my ap games, unlike my service with CenturyLink. If there is something that Hughes net can do to improve my WiFi signal please let me know.

Can’t really keep up with Netflix and streaming. With video cameras, I have to set it to a very low quality. Wish the ping can be faster or any way for fixing this? The service technician was the man and definitely did it a great job with installation and how professional he was.

We have lived off grid for 30 years. In that time we have gone from two way radio, to cellular phones, cellular phones with 1000 dollar boosters, to nothing thanks to cellular service providers deeming us unimportant. So now satellite VoIP. So far it is amazing! We have phone, and wifi that So far are reliable!! We wish the dish was less a prominent feature of our home. But it works, hopefully it will be the final solution.

I need to switch my due date to the 3rd rather than the 30th of each month because I get paid once a month and pay all my bills at once. Customer service rep stated I needed to call in to do that. I don’t have time to go that.

Upgraded to Gen 5 from 9000 service. Can't send email with Windows Live Mail on Hughes account! What are email settings? (Old ones not work!) What is Function of USB port on modem??? No PRINTED documentation was provided with the installation!

I should have trusted those who warned me about the slow internet! It takes so long to load a page that it pains me! No wonder they have you sign a 2-year commitment, have get their money if you cancel! Lose connection too often!

Great service by a friendly and technically savvy technician! He arrived on time, diagnosed what was wrong and solved the problem in minutes! It is rare these days to receive such quality and timely service by a genuinely friendly individual. Thanks!

Excellent internet. Speed is fast and no issues so far. My son is glad that we got it. My entire family is happy with the internet connection. Streaming tv shows can be slow depending upon what time of the week it is.

I bought a new house at Adelanto CA. When I asked Spectrum to install the internet for me. The Technician came and found the underground wire could not go through to my house. I search online and found HughesNet who solve my big problem. Their service is good. Price is better. I introduce HughesNet to my friends and agent.

Setting up the service was easy and the technician was responsive to our requests. Our house is surrounded by many trees and we were concerned that some might have to be cut down in order to install the dish. However the technician. Even though we are in a very rural area the Internet is working fine. So glad we have the service now.

I like the service so far. We are pleased with this service. The guy who helped us very good at his job. The internet site very helpful as well informative on checking our account information. Thank you very much for this service.

The technician was very courteous. Even though the job took much longer than expected, he stayed with the job until the project was completed and my connection was secured. He was very professional and hard-working. I could tell that he was very experienced!

The Telephone Representative and the Field Technician were Prompt, knowledgeable, and very helpful. The Speed and quality of the upgrade to 5G internet service is outstanding. It far exceeds what we ever expected. The cost works well with our budget.

It took some time to get it connected but the consultant was good and patient. And just as I was sending this, it happened again internet disconnected. Why is it doing this? Now second time has just happened. Connection lost.

I think that the service is very good, but it's a little slower than what I'm used to. Do you have another program that's a bit faster? If so, could you tell me the price? The installer did a great job of positioning the dish between the trees... even when the wind blows.

We don't have many options where we live. We went with Viasat for 2¹/² years. We hate the service. It was so unreliable! We switched to Hughes Net recently and it is AMAZING!! We run a business and homeschool. We're finally able to do everything we need to do, without wondering if the internet is going to cooperate!

I had researched other internet companies, they either didn't serve my area or required us to purchase services we didn't need or want. Hughes Net services our area and provides exactly what we need. In over 2 years we had no issues. When I recently had an issue they responded very speedy and had our service back up and operational in no time at all. Very happy with HughesNet.

From the day of installation it was slow and buffers annoyingly through movies, sometimes halting them. Same with music. Some things like local news are okay. Multiple calls (maybe 4?) have not resolved the problem by tweaking the settings. Question? Can my "Firestick" be the problem? Because everyone says my service is strong. Please respond. Mark **

The tech was very professional, but the service is very slow and weak. It takes forever to do anything. It took me over an hour to update your apps. When your contract is up I will be looking for other options.

The price is good. The service is great. Works like it should. I am very happy!! I would suggest to anyone to try this service, I live off grid and this was the only service that would work as needed.

The tech was very very professional and took care of storm damage to the dish in a professional way. He should be recognized as a outstanding asset to this company. As you can see the dish was under this tree. Thanks. Paul M **

Much faster than the DSL we had previously. Installer worked hard and made it right! My spouse still has not found the dish and it has been two weeks. Now if we can keep the skies clear we are in business.

Hughes is our 3rd internet provider. We live in a rural area. Still have copper phone lines. Right now our only internet options are by satellite. And it can be clear skies and it’s still up and down like a yoyo. We are limited in amount of time used before they hard throttle us and that means you are lucky if you can get your mail. I have to drive 30 miles to use a grocery store WiFi to do anything on my website for the kennel I run. We are hoping if and when Starlink reaches us. It will be better. But to be truthful even tho I put us on the wait list. I have serious doubts that anyone gives a damn to actually provide us with a sat service that remains connected longer than a few minutes or allows us to do actual work without having to drive to a store for a reliable strong signal that doesn’t cut in and out. We are rural. We don’t count.

Everything sounded so good when I first applied for HughesNet. And I suppose it was comparing them to my 1st internet service. But just like them they are now too expensive and I may have to do without. I am a senior and money is tight.

Hughesnet is an excellent company! They are very professional and courteous! Their response to a problem is quickly handled and taken care of! I would recommend Hughesnet to anyone that wants an excellent satellite service for their internet!

I hate satellite service but that was the only option at the time and had a decent price but once I moved and stayed with them and later prices increased and service got worse when it cloudy, raining, storming, etc. I finally have discontinued my service with them with a local internet service provided that is faster and has no limits!! I love it! Now online streaming is painless to watch!

My TV buffer every 2 seconds. It disconnected from the internet constantly. I was totally unhappy with that internet and was told I'll wouldn't be charged but I was not happy. Totally unhappy. Unhappy.

I called to restart service and they hung up on me. I was talking to a rep and they answered phone then when I was asking they didn't say anything. They disconnected call. I tried calling back but after I put number in it wouldn't transfer me to a rep. It just disconnected.

I had HughesNet but didn't like it. I was always having trouble. When I wanted to cancel it took them so long to do so and they wouldn't refund my money that I paid like they said they would so I changed to a local internet that was Strata. They are located in Roosevelt UT. Ever since I had them I haven't had any problems. I would recommend Strata to anyone.

Set up was good. The installer was great and had a sense of humor, was knowledgeable in his work. I do wish the lights on the modem was explained to me and what it means when some go out as it happens frequently during storms. I am disappointed at the constant buffering I get especially in the evenings. I can't even watch the news which was the one of the reasons for getting Hughes instead of unlimited data.

The guy that installed was awesome! He was able to answer all of our questions. Dish was put in the perfect spot and he ran cable into the house perfectly. I never did receive my $100 Visa card?? I was told within a week. Do I need to call on that?

Installer was terrific! Explained things clearly and was very thoughtful about how he chose location both for the receiver on the roof to the modem in the house. The customer support I experienced while porting my phone number was great.

I desperately sought out any network that could help me resolve not being able to have WIFI. Since installation in August 2020, service has not worked consistently enough for my daughter to work on their computers at home. Unfortunately I had to have two hotspots provided by the school in order to have internet service.

Seems to be a great company. Hope it ends up that way. I am in rural Pennsylvania. Have a bit of a problem. If this works well I will be ecstatic. Have tried a few companies, it sounds like this may work.

When we signed up for your service. We told her that we stream. We stream live. No problem she says. It’s been a big problem in the evenings. We can hardly watch TV. We tried to cancel and they told us we would have to pay 400. We are not happy with this service. We are retired and do not choose to have Dish. We have HULU. Could you have someone help us with our streaming in the evening? As of now we would never recommend your services.

This is my first account with Hughesnet. Everything from the initial application to installation was flawless. The service is great. Very few issues due to weather. The installer was most professional as well. I'm very satisfied with everything I've received thus far.. I would recommend this service to friends and family with no reservations.

The employee on the phone with my husband was amazing. She provided the information very well to him. However, when the tech showed up at our house. One thing he would not just stop and listen to my husband with his concerns. The tech treated my spouse like he was an idiot. And he seemed to want to get done in a hurry. He also told us that the customer service employee we spoke with on the phone was mistaken, that we did not have to wait ten days for us to keep the original phone number.

We had Hughesnet before when we lived in NY. Went with Spectrum when it was available because of higher speed and bundling options. Only went with Hughesnet now because it was only thing available. Satisfactory but still slower. Hopefully they will improve its speed.

Very helpful and informative. Checked my registration information, and reviewed the phone portage process. Advised on when to cancel previous phone account. Answered and clarified any and all questions about billing, invoicing. Confirmed my current registration had no errors or missing information. Reconfirmed the plan I subscribed to.

I just got your internet in Red River NM the week I was there on vacation. It worked then but I anxious to see how it works the rest of the month!! My last carrier didn't after so many gb were used up, hope you're not that way, you told me you weren't.

Your internet service isn’t fast enough to operate AT&T boxes, which I told your associate from the beginning. They made 1 adjustment but still does the same thing. I feel I I was lied to about the service for the price I was given.

So far it has responded well. A bit slower than I expected but way better than att. The installer was very knowledgeable and worked extremely hard to make sure the system was installed properly and working as it was supposed to.

All your reps were very nice but kept transferring me around. They tried but all said system was wonky. Going to try again today, good luck to me. Wish it were easier and wish I could figure it out myself.

Excellent for working with someone off the grid, allows a means of communication in an area where there is no cell service for a cabin not wishing to connect to the grid. Excellent tech who came out to do installation, only downside was when I called to place an order I got routed to someone in another country who couldn't understand what I wanted. Once I was routed to a US call center it went well...

Can't even play my online card game setting not 10 feet from the router. This is not what I was told. Are you not supposed to be the number one satellite internet supplier. With this kind of service I don't know how.

My reception is spotty, I have to go to settings to restart it multiple times during my game. I lose things from restarts. I have had to use hotspot on my phone multiple times. I am using it now. I have been sick for 6 weeks. Have not registered my internet yet. Have tried, says I can not able to register from that site. As soon as I feel better, I will try to call Hughesnet.

First time we’ve been able to get internet where we live! It was installed quickly and efficiently. Our service person was friendly and knowledgeable. Soooo grateful to have internet access at our home! This is first time in 20 yrs we haven’t had to do to coffee shop to do anything online.

Had a very good tech that explain everything show me where all my important information was. Everything is going just fine. I am enjoying it very much and passing a lot of time when I am home. My grandkids are also enjoying it.

I had heard Hughes Net was not dependable and their service was low rate. I have been pleasantly surprised and plan to set the bay-sayers straight! I’ve had nothing but a positive experience all around! Thank you for such a wonderful installation, great coverage and dependable and affordable service e.

The 2 technicians were on time, courteous & professional. The setup was done pretty quickly. I also like that they were wearing masks. I have also had a few followup calls making sure the system is running efficiently. Overall experience was very good.

I am still not getting as good quality as I hoped for when on Zoom call. My speed shows approximately 45Mbps but Zoom video quality is choppy. There is a delay between the video and audio. That is my primary problem. Thank you.

Josh was on time and very professional. He is very pleasant to work with. He looked over the existing system to determine the best angles for signal strength. He quickly modified the receiver and cabling. He works very efficiently. The modem was quickly installed and all wireless features explained and connected. This install was an enjoyable experience and I highly recommend both HughesNet service and Josh as a technician.

Excellent. Techs were on time, polite and listened to us. They explained what they found and how they fixed the issue and answered all our questions. I would recommend Hughes Net to others in our area. We now have a fast connection, no buffering or slow connection or freezes. We are very happy.

My voice be fading in and out when I talk. The internet loads all the time. It works for a few minutes then continue to load again. I’m considering canceling this service before I be stuck in this agreement. The internet service haven’t been any good since the first day of services. I think this services is no good for all of the trees and woods surrounding the trailer.

I prefer to live in the country, but can't find a reliable service. So far Hughes.net is better than the rest but not great. I really have no other choice. I've had it for years. Sometimes it's so slow, my web pages won't load. It constantly goes down in storms, but I guess that's to be expected. Once, the dish on my roof was full of ice, so we had to go out in subzero temps with a car window scraper on the roof to clean it. I call it metered bandwidth because I only get 10 GB each month to use before it's slowed to snail paced.

HughesNet is a joke! I’ve been a customer for 24 hours and I am HOT! Locked in a two year contract and it took two hours to watch a 48 minute Netflix episode. Installer was polite and professional but told me my signal was excellent. Signal actually is good but the speed is insanely slow. Unusable slow!

By far, the worst company I have ever done business with. I had 2 Seasonal rental properties with their internet service. The sales team Lied about the service been temporary and I could cancel any time. My vacation rentals are 6 month of the year as the other half there is no access due to heavy snow. A supervisor helped me with the employee dishonesty and canceled 1 account for a hefty $365 fee, the other account was placed on freeze. After been a customer for 2 1/2 years, I sold the property and called to cancel. The rep kept me on the phone 45 minutes, made me late for school pick up of my 4 children. He argued with me, gave me offer after offer, I explained more than 10 times, I had no other property to transfer it to, and he kept repeating he was just doing his job. The most violent sales regime I've ever seen. Never in my life will deal with them again. Buyers beware!

First off, 20 gig of data is very lame. Second, I do occasionally get buffering while streaming a movie. There have been short lapse of signal. Nothing substantial, just a little annoying. Fairly fast, but not real fast. It works OK with a couple of security cameras on full time at my house. It works OK with Ethernet cable connected PCs, me and my wife's PC. Overall, I give it a Happy with performance rating. Now, I have ATT Velvet phones running 5G. My hotspot performance is faster than my Hughes, and we get 40 gig per phone. That's 80 gig for both our phones. But, since we are not always home, our Hughes will fit the bill for now.

It went a lot faster than I had expected. The system seems to work as designed. It wasn't very easy registering my account. It took several tries and I had to contact someone by phone in order to complete it.

The phone keeps cutting off during calls. Sometimes you can't understand the other person and sometimes they can't understand you. This is very bad when you need to have the talk and especially if it's business or a doctor office call.

I would like the thank Hughesnet for installing satellite at my home. Every other company I called didn't have our real area as coverage and they did. The installer was a really nice guy too. So thank you. We never thought that we were able to ever get internet at home.

Have loved having internet instead of a jump box so I can watch Amazon Prime and Netflix. It has also helped when doing the boring ordinary life tasks such as paying bills. It has made life easier to deal with.

My internet Mg is 4 and supposed to be 20. I have not found an answer from your call in help. The other issue is I don’t have my original phone number back. Other than that everything is great. Thank you for all.

When I requested service, I was scheduled for the next work day. The technician arrived on time, was very proficient and also personable. I was very pleased with his service. I am very pleased with my service thus far and am looking forward to a long partnership with Hughesnet.

It was a muddy mess due to new construction. The guys did a fantastic job and were very patient and informative. They took great care not to track in the mud. It did not take very long at all. Thank you!

Installation was completed in a courteous, efficient, and timely manner. I would recommend Hughes Net to my family and friends. The system is functioning very well. I am pleased with the installation and service provided by the Huges Net team. Thank you.

We live out of town, about 30 miles out. Our internet has always been slower. But I noticed there's a difference when comparing Hughes to Frontier Communications. I thought for the remote area we live, no internet or slow internet was what we were to expect. But Hughes made a difference. There's always connection now; some days (possibly weather related) I still have slow internet some days but I'm still able to use the internet.

Upgraded to 5g. The person on the phone was very well informed and made making the upgrade easy and fast. The installer arrived on time - he called the day before to set up the time to install. He did the install in a fast and professional man way. He then showed me how the new system worked and together we made sure the system was working.

Excellent service when placing the initial order with Aaron and with onsite installation by Tony. I really appreciate their professional expertise, friendliness, and consideration, especially as compared to another vendor. There are limited choices for vendors in this geographic area, and so there is a sense of being "stuck" with these choices and at the mercy of the vendor, hoping for quality. Thank you for providing excellent customer service.

The installer came at about noon, which is already getting hot here. Went about doing the work of installing the dish on the roof and then came inside and the the rest of the installation. Explained the remote while the receiver was downloading. I had no problem with anything and was very happy with everything.

I had my service for exactly one week and it quit working. I called the technical support number and after running some tests she said I would need a technician to come fix it. She put me on hold to find the info & our call got disconnected. I called back & the new rep said the earliest appt would be one week away. So I had service for one week, I'll be without service for one week...not a very good start.

Great customer service, however the speed isn't that great. Customer service was great in trying to get it faster, which helped a little.... But it is far less fast than cable. We can barely keep a Zoom session going. I wish it were faster. Maybe that is inherent with satellite internet.

Our old provider's equipment was wearing out and their new equipment didn't work at our location. We switched to Hughes Net and so far, so good. Just wish it weren't so expensive! That's the only problem - paying for it!

Was happy with service once they got here after 2 cancelled install appts. Serviceman was very explanatory and helpful for me to understand. I’m hoping for unlimited service when available to our area. Thank you for your service and good installation.

Overall happy with the internet. It's a bit slow at times and weather does affect the speed and service level. Wish streaming service was better. Lose connection often and have to wait to reload. Installer was great and agent was professional and courteous and very helpful in determining service I needed.

Installation seemed easy. Of course I was not doing the installing! All went well. I connected my 2 devices and have had fast for me internet ever since. The installer came in to help me, but I had already connected.

Hopefully you have scrolled past paid for reviews to reach real people.

Hughes Net has been the worst Internet Service Provider that I have ever worked with. I started service at my new home and signed up for 25MBS service and from day 1 I have not ever seen over 5MBS with any stability. I can't even get on the internet to send and receive emails most times and have not been able to utilize Netflix or other streaming platforms. The worst part is that when I signed up I told them exactly what I needed internet for which was working from home, participating in Google video meetings and streaming television. They assured me that their service would do all of things very well. If it streamed at all, the best was 144p to 240p which is terrible quality and most of the time it just crashed.

I have apparently forgotten the password I set up but I'm unable to establish a new password on the website. When I click on 'Forgot Password' it takes me to a window and I click on 'I am not a robot', then I click Continue and it takes me to a window that says to contact the administrator if I have forgotten my username.

We were expecting the wifi to be as the technician described but that has not happened. We cannot watch a complete movie or TV show without interruptions. We are not happy. Our tvs are brand new and our phones are less than a year old and when I'm at work, there are no interruptions. The technician said that we would have the WHOLE HOUSE with wifi and we have come to realize that that statement is not true.

Everything today is tied to the internet performing flawlessly in your home. I can hardly say that for Hughes Net. I look forward to dropping this service in favor of a 5G AT&T network. I'm super ticked at myself for not researching the performance reliability of Hughes Net before going forward with an install. Bad choice on my part!! I would never recommend this service to anyone.

Internet is too slow. My answering machine is set up in a guest bedroom. I wanted it in kitchen, but was told that I did not understand how phones work today - has to be in room with no other hook up.

The appointment was scheduled. The installer arrived within the hours stated and went right to work. He was very pleasant and worked very hard. He set the satellite where I wanted it. He also was able to run the cable to the box through the location I wanted. The setup went quick and now we have internet. Thank you Hughes Net.

Our technician was outstanding, professional, knowledgeable, listened well and went above and beyond to ensure we have great internet connectivity. Very impressed with his hard work and attention to details. He also was helpful in sharing how the internet service works and asked if we have any questions and was willing to cover all questions.

I tried to cancel my service but they insisted that I keep it until August 30. I already have a new internet connection installed by another company so I’m paying double. Very unhappy with your cancellation policy. Who is going to remove this dish on my lawn.

The only problem I’m having, your app does not show my usage which I want to keep track of. Enjoying the Wi-Fi at our cabin in northern Michigan, just wish the app would show my usage so I know where I am at every month.

See the other 80+ emails, chats and phone contact cases with Voice Customer Service. They feel no responsibility to explain to the customer why the situation presented is normal, is as expected and will end favorably. I am holding my breath until Aug 26 to see if my phone number will be Ported to HughesNet. A process I started on July 27. And then I will see if I am getting all of the internet that I contracted for. The installation technician left my router connected by ethernet to my computer instead of disconnecting it and connecting the HughesNet modem/router directly to my computer.

My upload speed is .23 Mbps which is unacceptable. I tried several speed tests with similar results. Calling in for help, I got a friendly enough representative but she was difficult to understand. I need to see what can be done to improve or find a different provider.

If there was better service I would give a better review but whenever it rain or a storm is coming it’s no need for me to try and do a thing with the internet because it’s not gonna work and that to me a waste of money.

We were supposed to have our old number back in 2 weeks. It's been over 3! I'm not a happy camper!!! Other than that we are very happy with Hughes. I'm telling all of our family and friends about it! GET RID OF COMCAST!!!

I have recorded video of the constant buffering taking place ever since our service was established, installed. The only thing we can do with this service is web surfing and recovering e-mail. Would you be willing to pay $65.00 a month for this type of service? Can you fix, resolve this problem, and if not, what alternatives are available for me? Very dis-satisfied with this service, HughesNet. Thank you.

My Hughesnet was installed 2 years ago. Nothing but problems. I'm told when I called, the signal was fine. After Not using the service for well over a year, I finally felt well enough to try and get my TV synced, try streaming. Buffering, buffering, very annoying. Tried doing my hobby, Ancestry. Won't load pages, no internet detected, even with my phone. On my hopper from DISH, I can see the signal dropping and disappearing. They tried to charge me over $100 for a booster. I tried to cancel as I had no assurance from the tech that it would even help. The buffering time delay is outrageous. It took over 2 hours to Cancel with a Very rude, unhelpful man. Fortunately the tech was nice and took the satellite down for me, as I'm disabled and I need to return the nose of the dish, or be charged $300!

Ever since getting this service it has been painfully slow. The only thing it is good for is surfing the net. Certainly not anything close to clicking and the page opens immediately, but it takes a few seconds. If you want to watch a video on Youtube, you will have to wait at least a min on short videos, anything longer than 5 minutes it will be a long time. It will constantly buffer making the user experience frustrating. Other times it will just freeze up and there's nothing you can do but wait. Basically, the main thing that is different from the old dial up is that you don't get the noise when connecting and pictures download faster. Other than that, you are back in the 80's.

It does not work!!!! If I could have rated it zero, I would have. The sales department represented that it would work in my area, but it did not. Not even a little bit. Could not even open simple web pages. Certainly no TV or complex internet processes. I could not do my work from home as they represented I could. When I called to cancel the service, they required the cancellation fee even though it did not work as represented. Fortunately, they did not have my current credit card on file. I would not give them a card to draw on.

I would never use HughesNet if I had a choice. I’m stuck at this point because they are the only company available. Anything is better. Remember when you had to push play on Netflix and wait while it buffered? That is where we are at in 2021 with hughesnet. The ads are a lie.

We have a roku tv, can't watch any of those shows because it keeps dropping the program. Had to cancel netflix and prime time movies because of poor reception. No one wants to watch above for a few minutes then nothing. You wanted us to pay money for stronger signal. That didn't help either. We are very disappointed and your commercials are very misleading!

Absolutely the worst of any TV viewing ever. The signal is so bad that the the TV goes from 250p to 420p and then buffers, does it every 6 to 8 seconds, 60/80 times an hr, 600/800 times in a 10 hr day. How they are allowed to take money for the less than dial up service. Got it installed Thursday, service tech had to return due to extreme blurring and buffering. Tech got a better picture, nothing better than 420p on a 4K Smart TV, still buffers and picture is terrible. 1 week of this is enough. Videoed 10 min of their service, for proof of quality and reason for the cancelation.

Set up on a timely basis and completed the installation exceeding expectations. Service is good and cost competitive. We appreciate the service and look forward to continued service. The installation technician did an excellent job and was very helpful explaining service.

Worse internet service I've had. Doesn't allow for any real streaming - just the basics at a very high cost. Expect the system to go down at the slightest hint of inclement weather. Expect to need to purchase "data tokens" monthly, which can raise your bill another 50% monthly. The worst part - if you need to terminate early for any reason, you'll pay as much as $400. I needed to sell my house and relocate 4 months after signing up with Hughes. My monthly bills when I had service were about $150. Now I owe another $370. My cost for 4 months of bad service was just about $1,000. NEVER AGAIN.

The customer service was excellent and so was the installer! BUT the internet service is not as good as I was hoping for with a Business set up and paying as much as I am for my monthly service. :-( I am left feeling disappointed with the internet speed and consistency. I am can't move my office to this new location full time simply because it is just not stable enough for me to work effectively. Hoping that maybe the longer it is on it will start to work better. We shall see.

First the installation.... The installer asked if you could add a new coaxial cable and I said, "Sure whatever you have to do", then without my knowledge proceeds to drill a hole in the corner of my Floor to run a new coaxial. Last I checked I didn't think I had to watch over the shoulders of an installer 'cause the rest of the world installs everything in the walls.

Service and setup was excellent. Sales pitch was not very up front. Was never told there was a two year contract or that there was a monthly data limit. I would never sign up with HughesNet if there was another option.

I lose internet each time it rains here. Streaming TV on the internet is lost and I have to revert back to broadcast TV to have any TV. Is there anything that can be done to avoid this problem in the future?

I had my service disconnected because serviceman said my dish was perfectly positioned for best reception. When he left, I noticed he left the heavy tripod and all wiring that was originally installed. How am I supposed to remove that from my roof? Also, when I cancelled my "trial" service, I was told I would be charged $400 to cancel as I was one day over my time period. I was waiting for the service man to come to fix my service. I had him disconnect everything so I wouldn't be charged any fees. I had to speak to 2 customer service reps to waive the fee, but had to pay for the $99 booster that they told me would help my reception. I will give HughesNet a terrible rating and will tell my friends to STAY AWAY.

Good job of installing equipment & explaining basic operation. Would like better speed but it is better than what I had. Was using a “hotspot”. I hope it will be reliable. I hope the speed is better in a year or so.

My VoIP continues to be one-way. Other parties cannot understand what I’m saying. As I’ve done more streaming, I’m noticing more downloading delays and interruptions. I’m unable to sustain contact with my provider to try and test their VoIP equipment.

I got better internet connection through my phone line. Very slow and unreliable. When I cancelled the service they delayed processing and continued to charge me. Kept charging me more hidden cancellation fees.

I was very happy with the service I received from HughesNet technician. He was very professional and on time for the service. I would recommend this service to a friend. The technician was very friendly and answer all questions and concerns that I had about the service. He did an excellent job.

HughesNet is not at all what I had hoped it would be. Even though I purchased a booster to help extend the signal range throughout my house, the service is slow and the wi-fi far less powerful than I was led to believe it would be. I am disappointed.

I was trying to keep track of my actual usage and what I owed - one day 12 GB and Tuesday used 3.3 GB. SO - confused about you calculate usage and for billing listed zero due and a payment date of June 26 or 27 when already in July. Plus having wifi internet service hasn’t helped cellphone or computer that well - case in point, couldn’t finish contract documents online - very frustrating. And just now, "Connection failed. Try again." Really??

It took a while for the serviceman to get to us because, like everyone else, they are shorthanded because nobody wants to work anymore. When he got there we were very pleased with his work. He was very friendly and polite and went right to work.

I told You before Gen 4 never had to Buffer and this Gen 5 is slower than Dial up!! Whoever peaked this dish in missed the satellite. Missed it by about 2 degrees About to rip it out!! And this is the 4 timed out!!!

I read a lot of reviews about HughesNet. I was very skeptical about getting the internet service. I got the service and have been very pleased with it. I have only had 2 times where it did not work and it was because of heavy clouds and it only lasted about 15 minutes. I was also very happy about the install. Very fast and efficient.

Not the best or the worst but since I have a 2 yr contract I will work with it till something better. I think you should give your clients at least 60 days to decide if they like it before going to a 2 yr contract.

Very professional installation! Excellent at explaining details and answering our questions! Thank You! I would absolutely recommend HughesNet to anyone in a setting like ours. We are enjoying this service so much! Don’t know how we got along without it.

Feed has a lot of loss. Watching a single movie results in 4-5 restarts. Most evenings unable to use as WiFi. WiFi signal great but due tom internet feed nothing loads. We have to use hotspots from cell data. Even sunny days are poor strength.

I try to turn on the tv, but the only thing that shows is "no signal". I've tried every button on the remote with no success. All to no avail. Don't know what else to tell you. I think the storms we've been having may be the problem, but I'm no professional. You are.

Was happy with my service. Only wish that the first technician wouldn’t put the placement in the proper place to begin with. This guy came back and put it in the proper place where we are getting a lot better signal and able to reconnected easily.

On April 12, 2021, I called to cancel my services with HughesNet. I had a new provider already installed and working. Services from Hughesnet were terrible and most of the time I could not even load a webpage. I fulfilled the 2 year contract and could not wait to cancel the services and outrageous charges. I canceled all services and asked that my credit card info be removed from their system. I was told I did not need to return any equipment because it was too old. I was billed in April, May, June and now again in July and money was taken directly out of my checking account.

I have no problem with the service. The load time is a little slower - compared to previous provider - however, it serves my business purpose. The last month confirmed that it is for business use. I have a meditation app (Synctuition) that I can't use because it won't allow me to stream w/o any interruptions. But, for the most, the service is fine.

I had the Hughesnet service and because of such slow internet service decided to go a different way. I called and canceled service. I received a box with instructions to return the equipment, which I did as instructed. I had called them and informed them of the equipment was on its way back to them and verified I did not owe anything else. This was in September. THe following June I received a collection letter from McCarthy, Burgess & Wolff saying I owed $245.34 to Hughesnet!! I first called hughesnet to see why and was told the computers were down and I would have to call again later. I refused and asked for the supervisor. I was given a number to call. When I called the number it was the collection company not the supervisor or another department. I talked with the collection company and was told it was for not returning the equipment.

Very friendly and knowledgeable personnel when I called. Installation was done promptly and installer kept me posted when previous install ran late. He was very friendly and thorough. I live in the country and happy with the service! I recommend them.

We used a local installer, Ross Electronics, to have our internet installed. He was so much better than any technician HughesNet sends out. He actually cares about making sure things are done correctly, rather than giving us the runaround and lies like HughesNet sent installers do. We highly recommend Ross Electronics.

Mary lied to me about be able to get out of my contract because they haven’t been able to hook up services at my new address for over a month. I wanted to go with a local company that could get it done right away. She said that would be fine if it wasn’t hooked up by today. I called today and of course Mary didn’t leave any notes about what she had told me. She lied. They don’t know when my service will be hooked up but I cannot get out of my contract and I still have to pay every month even though I have no Internet service. I have spent hours on the phone with customer service which is absolutely a nightmare.

The installer was very helpful and knowledgeable. He was on time as well. He showed us how to use it. We are really pleased with the internet at our cabin. Also, the lady who we place the order with was very helpful and knowledgeable. So far we are happy customers!

Had a good experience with the technician. He installed everything in a timely manner. He got it all set up for me to have wifi and watch Netflix, Hulu and others I could not get with AT&T that I had. I am still getting these channels. Thank you so much.

Our company had multiple accounts with HughesNet, but recently closed them all because they are impossible to get clear customer service answers from. Each person you speak with tells you something different. Forget running a credit card and getting a receipt for company transaction purchases, they don't give receipts. I also attempted to transfer ownership to a new company, Hughesnet kept kicking back the forms as not filled out, every time I'd call they would tell me it looks fine and to send it again. From working with them since March and now it's June we just decided to close everything. I'd rather pay somewhere else a higher fee if it meant better customer service and clear answers.

Every time someone or something bumps the dish the internet goes off. Weather affects it a lot and slow. The service has been very good. I am leaving HughesNet and going with the new internet TVI, it does not require a dish and it is much faster.

I live in a very rural area that doesn't have any high-speed internet options by the usual big name providers. I was offered a lucrative work-from-home position and had to have hsi. Therefore I chose Hughes although I'd heard negative reviews. I experienced unexplained outages, especially during inclement weather. I called Hughes tech support, they said there was no problem on their end. I eventually had to let my job go and I still have unreliable internet.

The switch over from Frontier sat. internet to HughesNet went very smooth. We did not have any trouble with the equipment and no trouble since. The service representative that installed the system was extremely professional, nicely dressed and was very knowledgeable about what he was doing. He answered any questions I had. We are very satisfied with the change over.

This company will straight out lie to your face. Avoid at all costs. This is the biggest waste of cash for two years. It is literally only good for sending an email. If you can find any kind of cell phone service that can do that, just stick with that. The customer service is terrible. Look for other options and do your own research about what their service is capable of, because they lie and lock you into a 2 year contract. It's very frustrating. I wish I knew before I signed up.

Everything went well and so far is good. The technician did a great job installing and explaining. It was also done in a timely manner and he was extremely nice. I would definitely recommend Hughes Net to anyone who is in the country and can't access the internet.

I got service from Hughesnet after they told me I could make and receive calls on my computer. I need that for work. Well I couldn't and when I called in I was told that I couldn't. They let me cancel but refused to give back the installation fee and charged me $100 to return the equipment. They billed me once for the $100 then sent me straight to collections. I contact them occasionally to see if they will return my money and cancel the fee with no response until today. I sent a text about how upset I am and they sent back a picture of people dancing and celebrating. How mean. Don't ever get their service!

I called last week. Did a complete reset of account with Mr **. He tried very hard to find the problem. I gave it a week to see anything changed. My family is angry at me. Because internet is VERY slow. On my day off from work I can't even watch movie. I always get 1Mbps (poor). The only time I saw 33Mbps is at 4am. Well I get up for work @5am. 6days week due to being cherry harvest. I want this resolved.

Doesn't stream well using my Roku. It takes 2 hours to stream a 1 hour program. Due to poor TV reception we rely heavily on our Roku. Internet really works well. I am well pleased with the internet service. Thanks.

James was the tech person who installed the system, and he was very experienced, easy to work with and put a lot of energy and creative thinking into figuring out best mounting positions for the dish etc. The Service seems to be working well at this point, and yes I have already recommended it to a friend. Thanks, Andrew ** for Rose Mountain, Inc.

Unfortunately, we had a GREAT experience with your people getting the system and installation, but sadly, we are very disappointed in the quality of the speed from the connection. It is slower than the 2 bars we get on our phones so will likely cancel at some point and just get a cell phone booster. I wish this wasn't the case because we really had a great experience working with your people, but the system just doesn't work well. Kind regards, Scott ** and Karin **

I had been trying 9 months to get internet service with a different carrier. To no avail I came to the conclusion they really didn’t want my service. I called HughesNet. They wrote up my order and scheduled me with a technician to come out and install my service. The technician not only arrived on time but came earlier and within a couple of hours had everything installed and equipment tested and working. Thank you HughesNet for wanting us as a customer and responding so quickly.

Installation was good. Tech was very efficient and informative. But our service is very spotty. We have yes to watch anything without constant buffering. Which means a 40 minute episode takes an hour and 15 minutes to complete. Computer use is much better.

While Hughesnet customer service is generally excellent, the product itself is seriously flawed. Internet purchasing or reading of webpages of only text is not a problem (nor is connecting online), streaming media of any kind provides poor quality value. Competition between local users makes even an adequately broad connection a frustrating exercise in rebuffering - every 5-6 seconds I wait that long for every rebuffering pause. Even in non-peak hours buffering delays are frequent. Crashing of the Hulu media player happens many times per session on some days. And this is when watching at what is called “data saver” resolution (blurry but does play outside of the 8-11pm peak demand time). Fortunately I have gigabytes available between 2 and 8 am when the rebuffering interruptions at low resolution are mostly absent.

Patty on phone was very personable. Installer was efficient. Overall, however, the speeds are slow and prices high in comparison to what the quality is. It is all I have to choose from unfortunately. I would not necessarily recommend this service to others. The 10g limit is not enough.

Our sales rep was courteous, very knowledgeable and took the time to answer each and every question, professionally and showed concern for our query. Our installation went very smooth and professional, he was courteous in every aspect and took the time to do the job right.

She was helpful and directed me to connect the Joey and the hopper. She stayed with me until she helped me until the dish network was up and going and really appreciate her help and she was awesome and really to help anyone.

The internet is laggy, slow and the range is awful; but trying to make the best of it because I know it's a rural area and I need it to work. I just wish the quality matched the price. I dont have a lot of devices connected slowing it down either. Even the wired connection to my computer is poor.

The HughesNet installer was great. She knew exactly what she was doing. Got it done fast and was great with my grandchildren and dogs. The only disappointment is we get signal degradation, the screen stops at times for a second to reload. I thought I could watch programs on my smart TV with no problem.

My installer was very knowledgeable and he took time to answer all my questions. He didn’t leave until everything was working right. He is the best installer I think I have ever seen. He was also very courteous and let me follow him around when he installed everything.

On time and smooth set up. Praised the worker gal and gave her water and let her in to cool off as needed on a 100 degree day. Internet works great and I was skeptical on satellite internet. Great placement and install on roof as well.

I was told BY HUGHESNET that their movie streaming is unbeatable. Liars! I can’t watch a movie without it buffering at least 45 times. They lock you in to a 2 year contract so you’re STUCK with their garbage service! When I call to complain they told me it’s because my smart TVs is too high tech. I can’t even stream on my basic little garbage TCL Roku though. Getting this service was a HUGE mistake that I will be reminded of daily FOR THE NEXT 2 YEARS! Don’t waste your money! It’s twice as much money for less than 1/2 the quality of the local internet provider! DON'T DO IT!

I had to wait until Monday to have the mechanic come to fix it so no Internet for the weekend. I didn’t like that. Because the problem was no fault of mine I thought it unfair that you wanted to charge me for the mechanic to come to my house.

Worst customer service I have experienced in a long time. Wish I could give negative stars. Trying to change account was impossible. Now trying to cancel service and after multiple phone calls still have to call back again tomorrow. Run. Don’t walk from this company.

I am not a customer, however a few of my family members are. We called customer service, and the lady kept saying we are online, but we are not. Then she kept on repeating the same questions over and over, asking if DirecTV was hooked up we told her no. Then she would ask our address a few times, we then asked can a tech guy come out, she said "No, you are online." Around and around we go, then finally 78 minutes later she says "Ok I will have them call you to have a tech come out." Still no phone call. He has been out of internet for over a week now. One more thing, they sent him a new modem, thinking it was the modem, he got the same error as the other one. I don't think I will ever get these guys after that headache.

HughesNet service is terrible. Such low connections I can’t maintain phone calls at home, even with modern hardware. I work from home. The second I am able to switch to a better equipped provider, I’m gone. Absolutely not worth $70 a month and the data cap is “pants on head” ridiculous.

I am pretty well pleased with the service so far. Seems to work speedily when I'm working on it during the day. During bad weather it seems to do better than the other satellite services. I am able to stream from laptop very easily and it seems to have more speed than the other competing services around.

I have been dissatisfied with my Wifi service, and as time progressed I don’t even use it for my iPhone. My daughter, a teacher, has to use the internet to work. Unfortunately, she wasn’t able to get access to the internet. Our WiFi is terrible ANS we are paying more money.

I was expecting to be able to use the service with a more precise picture and may take as long to get on. I can only use the service late at night to go ahead and do what I need to do. During the day it is slow.

DO NOT TRUST THIS COMPANY! The tech told us we needed to cut down half of our pecan tree to put up a satellite. We spent over $1,400 to cut down half our tree, only to be told 2 weeks later that "the newest model satellite" came out and it could be connected to the previous owners satellite TV stand. We spent $1,400 for NOTHING. They have lazy techs who refuse to hook up modems where you actually want them. They used old existing TV lines instead of running new coax. We only had internet service 1/3 of the time. And to top it off their tech spit chewing tobacco all over the our walkways during the "installation." Needles to say, we took our service elsewhere.

My internet service never did work. I wasn't going to pay for something that didn't work. And because the internet didn't work, I couldn't hookup my security system that I was paying for. So I was basically paying for 2 services that I couldn't use.

The appointment setter on the phone was prompt and reasonably knowledgeable about the product. The installer was above and beyond professional. Knew exactly what he was doing. I'm a little less than happy with the actual product that was sold to me. I'm unable to stream anything for more than five minutes without without there being a pause. Sometimes as long as three minutes. I reached out to customer service twice about this issue, but I've never received any type of response. It's been almost two weeks now. Would not recommend to others.

Business satellite internet service was supposed to be a minimum of 25 mbps, but many days as low as 2.96 or 6. I tried to cancel, and was repeatedly transferred to representatives and had to call back more than 4 times, and my service was still not cancelled. They advised there was an early termination fee of over $800. Yet I was told I would receive a minimum of 25 mbps.

Although the signal is good, the internet speed is slower than Eskimo snot in a January snowstorm. Installation was outstanding. Very professional and informative. I like the built WiFi modem. I am a former HughesNet customer (before Gen 5), but I notice no increase in speed.

I can’t do anything, it’s the worst service I’ve ever owned. I want you to come pick up the equipment, and I want Frontier. The maintenance person here said there are 110 ports, and only 76 trailers so there are plenty of ports. The only reason I got Hughes was frontier sent me there. I am not happy with the service.

We have poor internet options in our area. We were hoping to get more reliable internet by switching to satellite. Unfortunately, we still have issues whether it is limited data during peak hours or weather related. The service is expensive considering the unreliability of it.