HughesNet Reviews

Was very happy from start to end. The entire staff made was great and the service tech during the install delivered great customer service by respecting our time, respecting us as customer and property. The antenna was installed properly and professionally. No issues so far. Only during storms we lose signal but now is good.

Service slightly slow but overall happy with internet service due to being in country. Prompt installation. Worker was very helpful, patient and professional and took the time to explain his actions during the installation.

Hughes Net was great to deal with. Excellent customer service and great response time. They had some to my camp in 3 days to hook up landlines and internet. The techs that came to do the installation were very nice and accommodating. They did their job very professional like. Very neat and fast.

The technician was very helpful and stayed well past 6pm to get the job done and went out in practically a blizzard to put up the dish. Great service except did leave telephone wires that we did not need and an old drill bit but overall good service.

The technician came in and checked my computer and tested the signal strength then went outside and 15 minutes later he was back and said that it was all ready to go. Very satisfied with what he done. Thanks, Ed.

The installer was very friendly and explained everything he had done and answered all my questions. We're very pleased with Hughes Internet service and the price is very affordable. We live in the foothill area and need a reliable internet for our service.

The free installation was excellent. The technician was very knowledgeable and efficient. I’m a little disappointed in the speed of the internet compared to Dish. I thought it’d be faster. Turns out we just get more of it but it’s still slow!

Our internet does not support the live streaming of our TV. We were told by the salesman that it would support our current usage. It freezes frequently. When we reached out to customer service, we were sent to a second technician to address the quality. The second technician was very rude and told us it would cost additional dollars to get them to trouble our system. We are very dissatisfied with the service and do not believe we should have to pay more to receive equivalent quality of service to our previous provider.

The Wi-Fi and internet is average at best. Cannot stream Netflix or other streaming apps without interruption. Always rebooting, and slow speeds. If there is another service provider that is not satellite, would definitely get that service. Unfortunately not that many choices. I do not recommend if you have a choice.

We are very dissatisfied with the service since day one. When we perform a speed test it shows around 30-36 download speeds but in watching a YouTube video it pauses continually. We have had numerous calls with customer service with many adjustments made to the router but it remains very slow. We are very dissatisfied and are considering having it removed and canceling the service.

I am in a tough Signal area with several competitive attempts that failed. This is working very well with great picture quality day and night.. Service was on time, monitors were explained and cleanup was performed. I have no issues. Guests are very impressed.

Hughes is the worst ever in my 50 years. They over promise, and the customer support is even worse. I could never get their internet service to work correctly, and after a year of attempting to fix, I gave up and cancelled. They proceeded to charge me almost $400 for cancelation early even though there was plenty of documentation to no service provided.

Cannot watch youtube. Cannot work at home as internet speed like dial up. TV works ok, but going outside of TV trying to view NetFlix and YouTube or logging into my work through Hughes is a tad better than dial up. Wish I had gotten a Verizon Hot Spot.

Was just as described, serviceman was very courteous and polite. Good so far. Just got this about 1 1/2 months ago. He was also on time and called before he came. Great. He was very helpful with questions that we had and did his best to answer them.. I would recommend this to anyone.

When my service tech walked me through the problem, we found that my surge protector had failed. Great service resolving the problem. During the last power outage my surge protector had failed. Great service from my service technician Mark. Outstanding.

I love my internet service with Hughes Net. Thank y'all very much. My Aunt Mary **, My Sister Law Kathy **, My Sister Vergie **, My Nephew Derick ** I told them all about y'all service. Now they very much enjoy the internet with hughes Net service. I will try to get much People I can to have Hughes Net services with y'all.

Used ViaSat for a year. $165 a month for a service that was subpar, never worked during the day, constant buffering and wouldn’t even load a thumbnail on YouTube. HughesNet has been much more affordable, reliable and faster, with accurate data usage. Funny how with ViaSat we would go over our “unlimited” data in the first week of use, not now and are doing nothing differently. Should have switched a long time ago!

I can not understand those from Tywin, Mexico or South America phone operators. They do not complete the info back to the USA. They also said they could not transfer me to the USA so I could complete my business. The equipment installation went fast and done right.

My husband works from home at this time and sometimes the internet service is so slow he can not connect to what he has to do. Is there a way you can improve the reception? It just isn’t as good as what we thought it would be. Value wise.

Slow to load pages, attachments videos, this equipment is installed at my second residence at **. Not only are the download and upload very slow on my laptop. Video streaming on my smart TV or iPhone 5 is totally useless. Will not stream. The system does not work as promised. It is no better than the Frontier DSL that I got rid of.

Fast internet, excellent service, would recommend to my friends and family, fast installation. Great customer service and the installer was prepared and very helpful and knowledgeable, my only regret is that my family didn’t get internet service sooner, keep up the good work.

Slow connectivity and download speed. Many times the internet disconnects and has to switch from 2g to 5g or visa versa. Matter of fact when I tried to send this message the connection was lost x2. We only got HughesNet because there were no other internet service available.

Download speeds are nothing like we was told. The app I downloaded on my phone is terrible. First day of our new billing cycle it showed we had used 11% of our not so high speed internet. Now I’m stuck in a 2 year contract with this very poor service.

So far so good. We are enjoying our service and enjoy having good internet. Thanks for good customer service and the installation gentleman was awesome. Quality of service is great! Proud of help from ordering to installation. Timing of installation was great and understanding. He showed us everything we needed to know

Buffering frequently when trying to watch a movie on prime video. It doesn't happen when watching Netflix. I have nothing else using WiFi. What's the problem? I need help with this problem. Why is this happening. I don't have any else on using WiFi. Could you guys help me with this problem. That's why the low rating. Fix this and I will give you a higher rating. I will be happy to watch a movie without all the buffering. Thank you in advance for fixing this problem.

I was very pleased with y'all's service and installation. And the technician was very understanding about my situation. I tried for a long time to get service out here. From local companies and they couldn't help. My sister gave me a flyer that was put on her door. By y'all. Thanks again.

Ever since we have voice phone there have been problems. I have called several times to get it fixed. Right now we can not call or receive any calls. We do have a dial tone, but then it immediately says our internet may be out. That is not the problem as we do have internet. So please look into this and FIX it.

Salesperson pressured me to buy services and capacity that I did not want. Then at the end when he read our "deal", he snuck in an unwanted and unmentioned service for McAfee Web Security. Then I received a bank charge for $2.43 on 12/23/2021 unexplained and unauthorized. Furthermore, the service is slow and inadequate. I will recommend HughesNet's competitors to others. My dumb mistake.

In and out of service always and it's not unlimited for the cost. And it run out too fast for kids that in school for they work and it don't connect to any of they school computer. I think the Hughes is for someone who dont have kids in school and etc.

The gentleman that came out and hooked everything up was very polite. He called to let me know when he would be there and when he was close to my house. He asked for things if needed. I would definitely go thru them again if I had to.

I am disappointed in the quality of internet service we receive from HughesNet. The connection speed is too slow. Videos are fuzzy and constantly loading. With the funds that the federal government has given to internet companies to enhance coverage to rural areas there should be better access than this.

More than double the price of CenturyLink...much slower internet service....and misinformed re former land line number porting. I wasn't informed that I'd need an extra satellite dish installed. Overall if I had to do it again I would never choose Hughesnet.

We were told the service would be fast and accurate and to be honest it’s about the same as our other service. It also has buffering which is so annoying for the price and all that we were told with the initial set up over the phone with one of your people. We’re not getting our money's worth.

Have not used it enough to know if I would recommend Hughes Net to anyone or not. What I have used I like. The only phone problem I have is when someone I'm calling answers they cannot hear me for several seconds. It get very frustrating.

Was trying to get help from Service. Cable install is TOO SHORT!!! Need about 8’ more slack to reach house. No one ever returns my calls or gets back to me. I don’t know what else to do. The service itself is fine. Just cables come out of ground 8 ft short of side of house.

The internet service at my residence is poor and very slow as far as the service that you provide is not good for the area that I live in. Very poor download speed and upload speed are not great as to what I’m use to and where I live. I need great internet service so I can receive my fire calls and lately I have to rely on my fire department radio to get my calls.

Verifying whether my account was registered properly since a message on my bill stated that my account was not registered. I sent an email to customer service because I was never able to talk to a live person and chat did not respond.

The System hasn’t worked properly since they installed it, I have called multiple times for assistance and still nothing, I hope someone can come back out and take a look at the system to see if they can help.

There are days that some programs won't even open. My husband works from home and has difficulty doing his job. Would not recommend HughesNet. We are sorry that we even signed up for this. Would have preferred a faster service.

Not satisfied with uploading or downloading speeds. Take way too long for Netflix and other streaming services to connect. Buffers too many times prior to and during shows. Like right now… Can’t get connected! Pitiful and not happy. Not as advertised.

I had problems with static on my phone, slow internet loading, and Netflix signal kept dropping and restarting. I contacted HughesNet multiple times and they were not able to resolve the problems. I switched back to Xfinity and all the problems disappeared.

I sent an email, I called 8 times and the call was dropped every time after I went through the menu to reach a person and I never spoke to anyone. I have yet to be able to talk with someone about my issue with my service. I am considering canceling. If this is how 2 years with you is going to be....no thank you.

Streaming anything is a joke. We let the installer take the easy route installing the router in our bedroom. Had to add a $100 booster to get any service in the other end of the house. Service is still not good.

I have been with Hughes since 2011. Changes in the service have been slight on this end but no more than I use the computer. I have been able to keep up. Gen5 seems to be a good thing for me. Thank you.

Living in a rural area, internet is limited. Hughes provides it with good service. Exceptional customer service, appointments met as scheduled, online billing capabilities and they strive for good customer relations. Tech took the time to fully explain installation process and made sure all questions were answered.

Too much buffering. It buffers every 30-45 seconds. This takes away from the quality of the product. It is very aggravating to watch a program and the buffering starts. I am open for suggestions on how to eliminate or greatly reduce this action.

We’ve had HughesNet for about a month and I’ve used my phone hotspot more because the satellite internet is so slow. It sometimes won’t even load enough to use at all. I wouldn’t have signed up if I knew it was going to be this slow.

30 GB of data only gets about 20 (or less) episodes of TV shows/movies on streaming or on demand services. And it only downloads well during daytime hours. In the evening the download speed drops down to 1.75 megabits which makes it impossible to watch on demand on DISH. This is before you run out of data 2 weeks into the month and have to purchase more "data tokens" in order to use your Roku. I am very disappointed. The wifi speed is slow for my laptop too. Lots of buffering on both streaming and computer work. I am going to have to purchase a cellular hotspot in order to watch streaming services every night. I am not happy!!

HUGHES NET. I am a new customer and sad to see Consolidated Communications was not able to continue to service our area after our renters left our home. Unfortunately, for me and I am sure several other unhappy customers, they are the only option. We had better customer and internet service on a remote island in Alaska!! The issues below are STILL unresolved after 2 ½ months, since establishing with Hughes. We established service for internet in early October 2021. Since then, Hughes has been HORRIBLE to work with. Poor customer service, sloppy work, unreturned calls and poor internet service. I have spent more than 40 hours trying to have Hughes and their installer COLD River Communications) do the right thing. Hopefully this will save someone else the headache we have gone through.

We were impressed with the demeanor and professionalism of our installer and the service has been quite good. HughesNet works well with our home security system, also. We would definitely recommend HughesNet to our friends and use this service again.

The installation guy was able to work with my schedule. He called and made sure he was going to the right place. He got there on time and told me how long it would take. I got done in less time. I was impressed. The speed has been great. I think the price is great deal for the service.

Would like it to be faster for what it is worth, but it is definitely better than no internet at all. There are sporadic issues from time to time, but it seems to work okay. Would like for it to be faster than it is and not to have any problems, but who wouldn't?

Compared to my local provider, the Hughes installation was a work of art - miles apart on craftsmanship. The internet from Hughes is great, and it just works. The speed is better and everything was done cleanly.

After talking to several of your employees I finally got my email account set up. My only concern is why do I have to talk to someone in the PI when I live in the US. I am not to happy about that kind of service. Thank you.

On time, very knowledgeable, very courteous, patient, and very helpful, and all around good person, I would absolutely tell all my friends about the company and the very nice installer that helped me and my husband out and I recommend him for a raise please if it is at all possible

When I signed up for HughesNet, I spoke to a rep regarding the monthly time I would receive each month on our 10 gig plan for streaming service. I was told that would give me about 120 - 140 hours per month. I later learned through several sources that is flat out false! I will receive about 1 hour per gig each month. In other words 10 hours per month of streaming service. It is very disappointing that I was given false information.

Both the installation and the follow-up technician's service was great! The satellite became mis-aligned but the service agent as well as the technician who came out to re-align it were very professional. Unlike other internet companies, I felt like Hughesnet wanted to help. Very nice.

Very happy with Hughesnet when I called and ordered customer service was great. The technician that came and installed my services was great. He had a hard time getting it to work but was very calm and got the job done

Technical personnel showed up on time, installed everything, cleaned up, made sure it was working properly. I am very satisfied with his work. Hope it will be well worth my $60 a both. I would recommend your co. To my friends.

Installation was perfect, but speed of connection and reliability of connection is like dial-up. I would think a satellite signal would be more dependable. My previous provider through a cable network was in fact much faster! My connection fails frequently for example while trying to complete your survey.

The tech was very good and anxious to work with me to minimize any damage/disturbance to our new house while installing the unit. He helped in making certain the indoor unit and its wiring could be hidden and the exterior unit was located to maximize signal while minimizing any disruption of our view or the aesthetics of our house. He also was helpful in leaving plenty of wire outside so I can eventually bury it after other dirt work is completed in the same approximate area.

I had a repairman out to check my internet for no signal or connection. He was very thorough and got it all fixed up and running faster and better than before. He had to replace a few parts. Was fast and efficient. Very polite and informative.

Sales person was very polite and helpful with my problem. So far it's working good. The only set back is when the weather is bad. Other than that it's working well. Be We hope it will continue nicely so we can use all of our electronics.

I had to carry the old dish to my dumpster. It would have been easy for him to taken it and I am 79 yrs old! In addition took a long time for schedule. Had to talk with different people. Never got same answer twice and I see no improvement.

A recent issue with one camera was resolved and customer service and technical service people did a good job. Staff were pleasant and very helpful. The issue took a while to resolve but all is well now. The supply needed should arrive next week.

The technician was on time and very professional. Thanks for the great service. He also left detailed instructions on how to connect our devices that weren't here when he was. I had everything up and going in no time.

Tech was on time, professional and personable. He had to get a little creative with the dish activation on the roof (snow/ice), but we were able to make the necessary system updates. Tech was able to get us set up in the system without any issues. Service has been good so far. Bob

Absolutely great! Tech James ** did an outstanding job and was very thorough and courteous. I am totally satisfied with all but as usual it is hard to get my e-mail on screen and that is your company's Fault! Please fix my status on e-mail account!

I've only had my Hughes Net service for a very short period of time, but I can truly say that I'm very satisfied with the quality of the service and very pleased that I have WIFI.! I'm so pleased, that I will recommend Hughes Net to my friends & family.

Both customer service and the tech. was very polite, explained process, gave an overview of Hughes net and answered any questions of concerned. I am very pleased with the product thus far and I would recommend others. Thank you and have a great day!

Good service so far. Good customer service and install went smoothly. I like that I can add more to my internet service and I have seen and talked to several neighbors that have both Hughes and Dish and are pleased with it.

The repair man came out and replaced some components of our internet service including some wiring and the modem which were all defective, along with some components on the satellite. It is working fine, a little slow but so much better than it has been in a year. The tech that installed our system used some old cables left from Viasat. I feel those were faulty for a very long time and probably shouldn't have been used. Also the modem was faulty. The repair tech was very knowledgeable and courteous. I felt very safe with him in my home. Thank you.

The installer was point on even while training the person he had with him. Everything was explained to me in detail and all questions were answered completely. I am very happy with the installation and the nice way things were explained. I will recommend HughesNet!!

Works well but does weaken at night sometimes but probably not because of Hughesnet. God Bless you. Glory be to God. Merry Christmas. Glad you provided a way for low-income consumers to have internet.

I want to cancel service. It’s horrible. Cannot work or stream tv. I just want a full refund. Should not have to pay for lack of service. I have not had wifi continuously for more than one minute at a time since the installation.

Technician did a great job in a timely manner and accurately. He answered all my questions. I definitely will recommend to my friends. Also he was very nice and friendly. He gave me recommendations that would help improve my internet. Thank you so much!

I am in a dead zone and can only get internet by satellite. There are many companies in my area offering much more competitive rates. Some as low as $30 per month but are just out of my area by a mile. Your company needs to consider the area and needs of the customers who cannot get any other service and are held hostage to your rates and ridiculous slow speeds.

We dropped Centurytel internet, because it is very a weak and very frustrating wired connection, for amount of the quality of signal. Hughesnet was very fast to install satellite service, and has been good so far. The signal is strong and reasonably consistent so far. We are committed to a two year contract, so it is a very early to give a 5 star rating. Time will tell.

We are loving it so much and we would recommend whoever needs internet service. And the technical support was very nice and arrived on time and they cleaned up behind themselves and it didn't even take long. We thank Hughesnet so much.

Great WiFi.... Have had no problems as of yet. Comes in perfect and our installer was fantastic. Kind and friendly and very efficient. There are not enough words to put here to tell you how happy we are with the service.

The service is extremely slow but the only thing we could get in the area. Everything is constantly lagging. Can’t watch most movies due to the slow speeds. Internet is only on one device and can’t even use that device. What a ripoff.

Living in the country, there aren't a lot of internet options. We were with a different satellite internet company. We had a new roof installed on our house and we were going to have to wait 2 and a half weeks for them to come out and realign the satellite. We had been at the company for over 10 years. We were able to get installation within 3 days and are very pleased with our package and speeds. I highly recommend Hughesnet!

The Technician was on time from the time he called me to let me know what time he would be there. He was very courteous and very knowledgeable about his job. He took the time to answer my questions and made me feel comfortable with the system. The system works much faster.

I am very happy with being able to use my security cameras thru Hughes Network. I told my sister about my service and she installed the monthly service in two of her rental homes. The installer was professional and was very quick in the installation.

I asked if Hughes Net has a senior discount for us elderly people of a fixed income. The only answer I got was to call a phone number for customer support. I just want a discount that senior people need.

Overall it’s great, but when watching movies on Dish we have serious problems with buffering that we didn’t have have with Century Link! I have spoken with HughesNet a few times and still having problems while watching movies! The buffering only happens when watching movies. Everything else works great.

Internet is too slow. Dislike switching internet codes to get signal. Words can not express how disappointed we are with the service. If Xfinity was available we could have had our service transferred. I've had someone with the knowledge of the codes look at it. Their question to me was why didn't the tech combine the two codes together to get a stronger signal inside the home for customer logging into internet. I just wanna scream!!! The two codes I linked could be combined.

Great service. Have not had any problems since I switched to your company. Would recommend you to friends and family. Easy to use app and other programs and all the people that work for HughesNet have been real helpful people.

The technician was quick and accurate to set up the service. The Internet service is accurate and fast. I can access the internet anywhere in the house and I am able to print from a remote location. I am very pleased.

Slow connecting buffers all the time. Cannot use more than one device without being slow. Buffers when it's cloudy and worst when it rains. Cannot watch movies on laptop in another room even when nice outside. Buffers when it's nice outside or when using the tv and others devices.

It is all good except we lose sound a lot. Once we change channels it will come back. It happens all day long. Is there anything we need to do so that this will stop. It is frustrating when we are in the middle of a show.

Had some connection problems. You dispatched a great person, very personable, very respectful, took care of the situation, explained everything out so we could all understand it. Hopefully if I ever have another problem he's the one that gets to come to do it.

Purchased to be able to stream live tv and have WiFi calling in a remote area and did not work constant buffering and poor cellular wifi calling looking for a package that I can watch live tv and have internet and wifi. Liked the vacation home package beings I am not at my vacation home all the time.

Less than a month in and I have had to call customer service multiple times. Feel sorry for your reps as you can tell they have been well schooled on excuses. We are finding out stuff now that were not told to us when we signed up and when the installer was here. It's unbelievable the price you end up having to pay for living in the country. Was just told, "Connection lost, try again later." OMG, I rest my case.

We had moved and needed good internet service. A neighbor recommended this internet service. We called and service was installed and working quickly. I will say I have enjoyed the quality of programming we have available. Best tv programming we have ever had. Thanks. Keep up the good service.

When talking on phone there's a lag in our response to the other person and we end up talking over the other person. Also, the phone service has died on two different occasions. Customer service people are difficult to understand and communicate with.

I would rate it 5 stars except that it is a little slower than what I use when I use my cell phone as a hot spot. We have had no real issues overall, however. I have not yet streamed more than one movie, and that had only one slow-down.

I try to watch movies and such but it is always circling trying to catch up...Very frustrating. I don't quite understand why it's so slow when you advertise a better speed. Maybe one of these days I will figure it out...

My mother was the credit cosigner. I was the authorized user. It isn't that difficult if the bill came in my name. I was cheated out of six months if not years of discounted service. I feel like I should be reimbursed for being over charged to the highest level. But more time than not your company will find some excuse to say it was a problem or some lie to to guard their gouging. I just want you all to come and get your modem and whatever equipment you have left here I ask that it be removed as soon as possible.

So far so good! Service is very reliable. It’s very good for genealogy work. I’ve used also for major news outlets. The serviceman was excellent on connecting the dish. Bologna thanks for your reply. Thanks and yes I did and it was great. Thank goodness for all the help in our life. We love it and thanks everyone for all our lives together. We have no idea what we need for our future. Thanks for our help and your help with our new job. Thanks again for your efforts and our efforts to help us get to the house and we are all good. Thanks.

Wifi is too slow for the high price. I called y'all. Said tech would get in touch with me. Never did. Ya need more wifi speed due the high price y'all charge or I'm gonna change providers.. I know I can find a cheaper company with more gb for this price.

Installed the system at deer camp near Iraan, Texas for internet and steaming TV. Using ROKU and getting digital freeze on all channels. Thinking seriously about canceling service as it’s completely worthless as it is now.

The service is slow and the buffering is consistent. In the country you get what you get. Your constant desire for feedback, which seems disingenuous and annoying. Seems like you are just filling a job requirement and not truly concerned.

I'm very happy with the service at this time. I would be very happy to tell others about your services. Your Tech who installed the product was very helpful and friendly. You need to keep people like him around your company.

Internet speed is so slow that we can't do our daily duties of our job.. Have to complete internet duties on our phone internet.. We are needing help to find your high speed internet that you say you provide. Please call or send someone out to help with problem **.

I believe the guy's name was Thor and he went the extra mile to fix us up. Internet is a little slow but we are not in the city anymore Toto so it's all good. He even helped with connections and gave us very helpful information.

I am pleased with Hughes Net! It seems fast & reliable. I am also happy with the spell check feature! Very helpful. I have had no problems at all with it. Thank you for a great product! I don't know what else I can say, other than I am pleased with it totally.

Has not been resolved after 7 attempts and purchase of booster that has no effect. Problem is here at the site of a recent installation of the Hughes internet, we are new customers and feel this should be addressed here at our home.

Price is very high, lots of my friends won't subscribe because you have a reputation of being high priced. My service seems to upload slow also, I watched a movie on Netflix and it stopped 2 times in less than an hour to reload. I admit I'm not impressed with HugesNet. I am paying $28 more per month for 40 GB less if I have the correct terminology.

These guys are a ideal scam artist mix:

It was suppose to be extremely fast but it is the exact opposite! Extremely SLOW! Pathetic!! Wish I would have known better!! I bought the equipment so now I am stuck and screwed! My VOIP Phones do not work either and I am faced with buying a ATA (Analog Telephone Adapter that costs a fortune) through Hughes which is outrageously priced. Of course, got screwed again after getting an internet service slower than AT&T DSL. Horrible Experience so far!!!

I contacted your business in order to get WiFi so that we could drop our cable service and use the Roku. Well guess what? Your service doesn’t work!! It’s slow, fuzzy and won’t even show anything half the time. This is not what we signed up for and I would like to have all equipment removed as soon as possible.

Rob, that installed my Hughes Net, did a great job. He was on time when they said that he would be here. He was polite and made sure everything was right before he left. He also made sure that I knew all about it before he left. I am very satisfied with the service that I received.

I had Viasat for 9 years and they were worse than ATT dial up. All I have to say about Hughes Net is HOW GREAT THOU ARE. THE BEST. THE GREATEST CUSTOMER SUPPORT I HAVE EVER EXPERIENCED. I would give 10 star rating if I could.

I had the very best Technician (Alex) who was so patient, caring and kind. Perfect for older clients!! So far so good with my Internet. Sometimes gets really slow but not all the time. I would definitely recommend HughesNet Gen5 especially in rural areas where there's lots of trees. They are actually 1 of the 3 that does work here.

The gentleman who installed the equipment was very polite, worked steadily, and cleaned up after himself. Our phone service is great, and our Internet service is so much faster than what we had before. As of this writing, we are very satisfied.

Both young men were very polite, efficient, able to explain anything we ask. Did an excellent job. Thank you very much. Am enjoying service more than ever or any other provider ever offered. So happy with this. Will recommend to all our family and friends

My installer was Mitchell. He was very mannerly and knew exactly what he was doing. The whole appointment time was very short. He got it done and I am very pleased. Thank you to Mitchell and all of them at Hughes Net. Great people!

It was a pleasure to meet someone who takes pride in their work. He arrived on time and explained what the installation process was and how it was going to proceed. If I had any questions during the installation he was more than happy to answer them.

Warm, encouraging, and appealing: Everyone I came in contact with was professional, and eager to accommodate my desires. I was given options and various packages to chose, as well as educated on what best service(s) that pair with my needs.

Services were professionally done. The installer was very respectful of my parents, who are 86 & 88 yrs old. He explained the steps he was taking while installing the internet and phone. It is comforting to know there are still companies that care about their customers.

I am very dissatisfied with the service. It takes 2 - hours to watch a simple 30 min show. It buffs every 30 to 45 seconds without fail. At this point I would rather have no service than to pay for a service I can't use.

Young man was very professional and did a very good job. He was on time and helped me understand how things work. Took extra time to make sure I understood. I have nothing else to say other than customer support on the phone was horrible.

The installer was neat, polite, and explained everything completely. I am encouraged by the customer treatment! Thanks for a great first impression. The installer was on time and the service we now have is great! Looking forward to a great experience with your company.

The installation was done in a very professional manner. When I had questions the customer service people were outstanding. I called 3 times, on different issues. I spoke to 3 different people with excellent results every time. As it turned out my issues were self inflicted. The customer service people treated me as a valued customer and talked me through each issue.

I had to purchase their internet because reputable service wasn't available at the time. The tech was so unprofessional. Pulled up, had an umbrella out. Was sitting on the back of his truck waiting for us to come out. Every time he did one task he would stop and smoke a cigarette or on the phone. It took him 3 hrs to install our internet. What they offer is extremely too expensive for me NOT to have internet. I work from home and was not able to do so because most of the time was spent waiting for the buffering to stop. Funny note, When I was returning their product. There was a woman at UPS sending her product back as well; she said they asked her why she is leaving and she said that she didn't want to sit and wait for it to buffer for 2yrs. They had the nerve to charge me $300 to cancel and the damn thing never worked. Don't walk. Run from this company.

We are experiencing some buffering on TV and some slow downloading on our iPADs. We were used to a higher speed at a lower price, but satellite was our only option once we moved to a new location. We can live with it but miss the higher speed at lower cost.

It has very low streaming speeds and is constantly needing to buffer or refresh for YouTube and I only have two devices connected. And all they can tell me is that I need to lower my rate 1080P or 720p.

The person setting up the contract was very nice and courteous. The response of setting up the equipment was quick and the tech was professional. But now have had it in service for a bit, we find that while watching Netflix, many times it has stopped and we have had to start the show over multiple times during one setting. Also finding frustration with watching Youtube. I find the usage on my computer moderate but OK. We are not gamers. I switched from Connext because of their reliability issues. Their service was much cheaper and while working we didn't have these issues. I was hoping that by switching that I would have the same response with better reliability, especially with paying the much higher cost.

HughesNet has been great! Works as well as ATT Uverse! ATT was extremely slow. Don't hesitate to use HughesNet. HughesNet was our only option when we moved to a rural area. We were very hesitant to sign a 2 year contract. So glad we took the "plunge." Our service works just fine.

I called for technical support and the person I talked to had an attitude with me because I kept asking questions to better take care of my problems. I felt like I was bothering him so I just hope I won't have any other questions because I don't want to deal with him anymore. I feel that his attitude was disrespectful.

Not pleased with the monthly increase in price! Never did like the 24 month contract then still having to continue paying the same price each month after. If a contract is made then one should own the equipment by then having paid it off and have a reduced monthly bill after.

They came out and came and got the job done fast. No complaints. It was done less than an hour. Great personality. Very good customer service. They went through everything with you so the customer know what they going to be doing.

The service provider was knowledgeable and professional. He explained everything in detail and even checked the settings on my phone. Excellent service. I will strongly recommend your company to all my friends. Noal was wonderful. Everything was perfect with the outcome.

Very fast service, and professional installation, the tech really knows what is doing, I will recommend it, he found the line of sight right away, all installation last less than 1 hour. Leave the place in the same exact condition.

The tech was good about explaining the product and stuff. After he finish he help me set up my internet to my TV and phone. He also shown where to see my internet usage. He stay to me sure that it was working.

Juan was great. He was in time and did a outstanding work. Setup modem and made sure everything worked before he left. Arrived with All tool and everything to perform the installation of my Internet Dish. I would recommend Hughes Net to a friend.

The technician came on time. He fixed the internet connection in a timely manner. He was polite and courteous. My experience with Hughes Net has been good. Out here in the country when we have a storm, our internet connection goes down. Appreciate Hughes getting this corrected in a timely manner.

Installer was good. I was to start in January, but installation department said I had to install within thirty days. I actually paid for a month that I didn't use, but I then called and got the vacation rate for two months.

The customer service representative was very helpful and talked me through clearing up the problem with our phone. He spoke clear English and was patient with me. We are very happy with the service provided by Hughes Net. He informed me that if the issue continues to occur, we may need to get new equipment. Our son tried to call us this morning and said the phone wasn't working, however, we received several calls this afternoon and it was working fine.

I was having great issue with my residential service. I had been on the phone with tech support for hours as a result. I didn't find out that there was an issue with my dish's alignment until I called to cancel my service after I switched to a business account. That is when I learned that a technician should have been dispatched to fix the problem. I was not even aware at that point that there was an issue with the dish. I just knew that my service speed was awful. I am really happy that I switched. My service has not been this good in forever.

Good internet service. Had a little over a week. Goes out A little during stormy weather and comes right back on. Does load a lot sometimes but not too often. We have multiple devices attached most times. Overall Happy so far with their service.

This internet is so unreliable that we will be canceling when our two year contract is up. When we do have internet, it is so slow and sporadic that we can't use it in the basement, have to take devices off of the wifi in order to make other devices work. The 5G equipment doesn't work. It is very frustrating.

Only a 2 hour appointment window - what telecommunications company does that?! That was great. They were on time, got everything installed, checked for proper functioning, all good. Could not be happier with the installation. I highly recommend Hughes Net.

Internet is slow and don't get a good signal through out home..I would like to have better signal quality all over home..I like the service but it just has slow signal and doesn't pick up all over home. Thanks. Is there anything that can be done..

We have used HN for internet service for Years (and it's worked great). I worked from home every day in the 2020 shut-down & now 2 days a week. Never had any serious issues outside of weather (it's satellite after all). Our phone, however, was almost a constant problem (buzzing, line failure for weeks, etc.), so we moved to HughesNet Voice. The porting of our existing home # was seamless & the call quality is Great.

The installation went very smoothly. The tech was on time. The guy was amazing! Knowable of his equipment job etc. He was friendly, respectful of our home & property. He explained the system and how to troubleshoot etc. He is a asset to any company.

Everyone was very helpful and professional. Thank you for a easy setup and of course for the internet. I live in the country and it is hard to find a good internet provider. I am very pleased so far!!! Keep up the good work!!

Usage keeps changing, wrote to support, never heard from them. Have no idea how many gigs I've used. One day it says I've used 2%, two hours later it says I've used none. Overall, service is great, very satisfied with that.

Installation was performed professionally and promptly on all three of our systems. We added voip to two of the pro50 systems. One of the adapters was defective and would drop calls and require daily power down resets but they refused to replace the adapter so we canceled that voip system. The speed and available data limits are adequate for our needs.

No problems with your entire team. They were very knowledgeable, polite and efficient. Excellent work. Very friendly. The appointment was made very efficiently and the package I purchased was explained in great detail. The team that installed my upgrade was on time and did the job in a quick manner. Thanks again!

The customer representative was very knowledgeable and friendly. She used all the manners that you expect from a professional. Her way of relating over the phone was clear and easy to understand. I also appreciated the sense of humor she expressed during our conversation. Thank you very much.

Service went out on my HughesNet internet during a heavy rain and extreme wind storm during the weekend. Called service repair next day and they set-up a repair service call. Happy to report the repair service contacted me the next day to set-up an appointment the following day. All went well with repair to the satellite dish the following day. Was extremely happy with the quick service!

The service was good. Installer was nice and did a great job. So far the internet is so so. WiFi is not the best. The DVR shows are always buffering. Same with the phone. The router is about twenty feet from either of tv or phone. I would think that with clear skies and no obstructions that that should not be a problem. I have read a bunch of reviews that had less than happy customers. Granted they were a while back, I would think that things would have improved by now. We’ll see how things go and if things don’t get better we may not continue with Hughes Net.

Awesome customer service. Installer was friendly and cared about the job he was doing. Detailed and explained everything to me as he was installing. Prompt on arrival time for appointment. In fact, called to ask if it would be acceptable if he arrived a little earlier than scheduled. As a customer, that was impressive and appreciated. Overall fantastic experience!!

Hughesnet is reliable internet with good speed. We haven't experienced any buffering or slowdowns since it was installed. The installation was flawless. The tech arrived on time and was very personable and courteous. He made sure there was good signal in every part of the house before he left and helped us get all of our devices set up. I would recommend Hughesnet to anyone needing internet service.

Need faster Internet when trying to download information. Then it is interrupted by loss of signal and may have to start over. Would download without interruption would greatly increase my likeability by increasing the speed. I hope this answers my review.

Somebody needs to come back in a certified repair vehicle that knows what they're doing and show some professionalism. My signal strength to all devices is not strong. The repairman showed up with his tools and everything in his personal car. I call that a red flag.

Asked why, after supposedly, upgrading, we are paying more and still do not have enough speed to stream. Did not get an answer. Only promotion for phone. We have served our obligation, so am looking for better service. Would appreciate an answer as to why we can't get enough speed to stream.

Your representative was courteous, professional, knowledgeable and focused. We have been encountering difficulties navigating the system. A handbook or guide would be very handy for the remote and options. A guide of channels is useless if you cannot make the TV to find the dish.

Service was prompt and efficient. Employees were friendly and respectful in my home. My connection is quicker and easy to access. I had no regrets allowing the employee in my home to do the work he needed to do. Employee who dug trench to run cable to dish, filled trench in neatly replacing grass sod to make the lawn whole again.

I literally signed up 4 days ago and I was told that I would get 25mbps and I am not even near 0.9 mbps. I called technical support and they said because it's raining. I am new to satellite service however they should tell you about this before they lock you in to a two year contract. No one explained much about it or told me about the possibilities that I may not be able to use it for my basic business internet needs. I can not even download a PDF page without being tortured. It's a joke and sad. I will be filing a lawsuit due to negligence and misinformation. Salesperson said his mom has it and her grandson loves it and never had any issues. It's a lie! They should be ashamed. I will find a way to cancel though!

All the employees, in person and on the phone have been terrific, they explained everything extremely well and thoroughly. Very patient with me, as I'm not tech savvy. I appreciate everyone I have had dealt with. Thank you for having such great employees.

Alexa keeps freezing up. The person on other end has a hard time hearing me and I can't get the Echo Dot to connect to the internet. It computer runs slow at time too. The signal is weak at the other end of the house.

We were happy with Chad, our installer. He was personable and informative, answering all our questions. But service is not as good as we thought. Lots of buffering and lagging when trying to stream. We also have difficultly when trying to connect to the various streaming services, taking a very long time to do so. With the rain today our internet calling has "gone down the drain pipe".

I was not enamored with my internet provider, so I contacted Hughes Net to inquire about what was offered. The customer service representative was cheerful, and very well informed. She worked out a plan that was perfect for my needs, and also applied several discounts as a new subscriber. The entire process took only a few minutes and then she scheduled my installation date. It was the best phone customer service I have had in quite a long time.

The young man had my internet up and going in no time. He was very nice and does his job well. Yes I would and have shared with friends. He had to hook up my new Modem in no time. Don't know what he makes but he should have a raise, to keep him.

The installer was great. He helped me with where I wanted the dish and box because of snow fall, etc, I needed it a little further from the house. He then helped find the best spot for the equipment inside so it came through the wall in a spot I could have a furniture piece to house the modem.

I don't like to complain but when we stream our Roku it buffers a lot, even on 5g. When I am on my computer and remote into my server my speed is as slow as dial up. I did a speed test and I was at .87mbs upload and download was not great either.

I called Hughesnet in June 2021 to put my service on hold for up to six months because I was going to Ohio to help my 92 year old brother. I was there for three month and called Hughesnet in Sept to reinstate my service. I was told I had to pay a $440.00 service fee to reinstate the service.. I was not told this at the time I had the service put on hold. I also had a bad experience with this company when a landline was installed. The price that was quoted me was a lot higher than was first stated to me. I had a woman hang up on me when I questioned her about my bill. This company needs to make sure the customer knows all of their hidden costs before not after the service is provided.

Although the crew did not arrive during the scheduled time, they called to arrange a later appointment. The two man crew stabilized my dish on my roof. They also informed me that the motor had been struck by lightning so they replaced it. My internet service has worked well since their service.

The young man did a great job. He put in a new satellite dish. Explained everything. Cleaned up after he was finished. He was on time and very efficient. We are so far very satisfied with the internet. Seems to be moving very quickly. The modem is small and narrow so it doesn’t take up any space. So glad we called to set it up. Wish we would of called sooner.

My internet is as slow as it was when I was with Cox. I don’t know if it has anything to do with my phone, but my service has been bad since it was put in. Tried to talk to someone on chat? No answer.

We find that Hughes Net is more dependable for our every day use, We will stay with Hughes Net, and refer them to our friends and family. The Phone service is much better than who we were with. We find it to be more dependable.

The service is not what I expected. I have 3 boys that like streaming between them watching YouTube or streaming tv shows, movies. They can’t do that because it buffers too much and what I pay I should have no problems.

Had to have an upgrade to my system due to age of it. Service showed up on time and quickly and effectively installed the new one. I also did not have a price increase for this which I greatly appreciate.

I’m very pleased with the new internet I acquired and I would recommend it to a friend. As a matter of fact I did to my brother in law. I never thought I would find an internet so effective in this area and that it works perfectly in this area.

I would recommend HughesNet to a friend. The serviceman was professional and courteous. The set up service took less time than I anticipated. I am very pleased with my internet service at this point in time. I appreciate the service I have been given. Thank you HughesNet.

So far great job with service. It is a bit annoying when rains and signal is lost, but otherwise it is a LOT better than previous service we had with AT&T. We like the smaller box too and the pole is great so we did not have to put holes in the new roof. The installer did a spectacular job & even did a favor for the USAA adjuster who got stuck in our front yard.

Well, the tech kept in contact with me the entire day. It was storming and he didn’t want to work in the rain and I thought that was fair because who would. So I told him he could come later in the day. He informed me when he was on the way. He actually got to my place before I did. He asked me if it was okay for him to start outside first since I wasn’t there yet and I said sure. Once I got there he came in. We talked. Shared stories. And then he told me that he and his wife was getting over Covid. At that point it’s too late to ask him to put a mask on, he was done.

Installation went very well. No problem. A day or two after the installation we got an E-mail "confirmation" with a very high, totally out of line, monthly cost associated with the mandatory upgrade. Next day it took me several hours on the phone to (hopefully) get the problem resolved. We are anxiously waiting for the next billing, hopefully it will be $39.99, as promised.

When he put in our new dish he left the old one lying in our yard. What am I suppose to do with the old dish? Is this the way it is done? I had nothing to do with the prior residents so why is it my responsibility to dispose of their dish when you own it.

Why bother, nothing will be done!!! Tried five times and continuously receiving rejections from Hughes!! I'm sorry I ever changed and should have gone with Verizon!! Now because of my one star rating, I get a "lost connection!!" Notice or submitted failed.

He didn't! The only buried cable was previously installed. He just connected to it. My mother is 80. This is unsafe for her and anyone else and won't last very long. This needs to be done correctly. I have his string of text messages if you're interested in them as well. I would prefer another installer please come correct this issue. Thank you.

I keep getting a popup that says my internet is not responding. I will push (wait) and eventually it may respond or sometimes it won't. I will close app and restart, it will work for about 10 minutes and goes down again.

Only issue we have is occasional "dropping" of our internet service. This is not HughesNet, it is geographical/environmental. Our service technician was very good, clean, knowledgeable and thorough. He arrived promptly on time, was very courteous, gregarious without being overfriendly. Work was done in a timely manner..

The person doing the installation of HughesNet was very professional. He was also knowledgeable and very helpful. He also gave me his phone number in case I had any questions that I didn’t ask at the time of installation. This was also put in at the same time I was upgrading my dish.

My installer Chris not only arrived 30 minutes ahead of time, but he was friendly, knowledgeable and helpful for the whole process!! Installation went smoothly and works pretty good in my area in spite of it being in a rural area. Keep up the great work to you and your installers.

The service didn't work for me good in my Area. A lot of Buffing and I wasn't 100% Satisfied or My Son's. I really Wished it did work but it didn't. I was very sad for to get terminated my service. It just wasn't perfection internet and wifi Service. I still want to Say Thank you HughesNet for welcoming me in your Service.

Dish realigned and computer problem found ... Tech was great .. Have been a customer since 2005 ... They have made numerous improvements in the service .... Just need to be able to stream.... Not enough bandwidth to do so ...

Technician was very professional and understanding of my issues. He was able to correct a problem that had been affecting my service for some time. Apparently there were corroded connections at my dish which had been causing outages every time it rained. Additionally, he readjusted my dish which could have been causing poor service.

I have tried every conceivable internet provider that is available to me at my location, from DSL to LTE cellular, to satellite. The price range I have paid is from $40 a month to $149 a month. The service has been inconsistent at best and downright horrible at worst. HughesNet has been the best, most consistent of all of them and at about mid price between all I've tried. I would highly recommend HughesNet Internet.

So far I'm happy with my service. At first it would not stay connected but now it is working fine. And the young man that came was very help in telling about the service and he was very nice young man.

My experience was very good. Both with online and with customer service on phone. Your personnel were extremely helpful. Your technical support is very informative and very helpful. Also very respectful. Please pass this along. I will have no problem recommending to my friends.

Service is good so far and runs the 2 Rokus and 2 tablets well. Not sure if gaming is possible yet. It's even been good during bad weather. Not really happy about the limits but it's literally the only type of internet available where we live.

The service tech was absolutely phenomenal! He was so friendly and informative. It's not often that techs are so easy to work with. He answered all of my questions and was great with my daughter and my pets. I've had great service all over my house.

Zac did a very good job putting in the new system to upgrade my system. We had a problem a few days later and he came in and fixed it and it is working fine and I am pleased with it. I would tell a friend about this network and how good it is.

Installer was very accommodating. Super personality. Very good at his job..He was polite and punctual. He even took his shoes off when entering the house. Because my grandma doesn't want dirty shoes on her floor.

Great service. Was very satisfied with installation, customer service, appointment on time and the installer. Have not had any issues with my service. Would recommend to other people who live in the country and need internet. Very polite people to work with.

Hunter was very knowledgeable. Hunter was very professional. Great customer service. He made sure everything was working before he left. He did not leave a mess to clean up. He was very respectful, and listened to my needs. He was on time. Very good job.