HughesNet Reviews

I had Hughesnet in the past, and it sucked. Had it for over 12 yrs, I gave it up and I started working from home and needed it again, I was assured it would work GREAT, I have a VPN, this service does not work with a VPN, I have tried cancelling my service and was told I have to wait until April 30, 24 to do so, I don't want to be locked into the contract if it doesn't work for me, I was told the Fusion might work, they offered to send it to me almost 2 weeks ago, however, they never sent it, I called to ask and was told I had to wait until April 30. I have no idea why, unless it's to keep me in a contract.

We ordered HughesNet just shy of 2 yrs. ago. (11-2022) On our set up appt. they never called nor showed up, we had to call and re-schedule for 2 days later (Sat). Now we called to upgrade (4-2024) to Fusion and I literally had to call 6x to schedule our appt., and yet again no show no call. I had to call and was literally told hmmm I don't know how to say this.... tech people said they don't have the equipment, so I said, "They don't notify their customers? Please cancel our upgrade. We'll stick with what we have." We were told, "Ok and thank you for calling."

I got HughesNet and from the start did not work and had problems. Had to have tech come out several times. Then 2 times they never showed up. They charged me 50 to put a new pole up to get so called better service. Guess what didn’t help. So I canceled within 2 weeks. They still charged my card additional 20 dollars and told me I needed to send all equipment back. I sent all back. I get email saying the piece that is on outside of the place on the top of pole has to be returned after I told them they needed to get someone to come out and get it because stage 4 cancer. They told me if we do it then it’s going to be 150 dollars. I said a few choice words. I will never use them again. My first time using them and it sucked. I have had over 20 people tell me they went to another carrier so they are only out for themselves and will continue to take money out of your bank account even when the service is cut off so I will be suing them.

The customer service was AWFUL—makes Comcast look good. The service was slow, and was told when I called customer service that they didn’t see a problem with their Native speed test. It always showed 25mbps, when a 3rd party was showing less than 10 MBPS. Anytime I called they troubleshoot it—and it was working to their standards. During this time buffering was a consistent occurrence. When I canceled service the agent was rude and condescending. I was glad to pay the 340 dollars to get them to pound sand due to their bad customer service. Got in touch with a supervisor and they literally hung up. Trash company.

This is an absolutely terrible and money hungry company. After months of service that never even reached the threshold that was promised and making multiple calls to have it fixed or figured out they then charged for a technician to come check out the service that they failed to properly set up or install. I eventually got tired of fighting with them while still being charged and harassed upwards of $200 again for service that never worked properly (documented even in their systems). I opted to cancel at which point they THEN charged an early termination fee of $280 again for service THAT NEVER WORKED! DO NOT USE THIS COMPANY!! If your only option is them or no service at all, go with no service at all as you will have the same result and lose far less money. If I could leave no stars I absolutely would!

HughesNet is slower than DSL. They refuse to go to your home when your speeds are different than what they conveniently have. I lost money working from home using their service as it was buffering all the time. After 4 months of trying to get this to work, I called and cancelled. Then to add insult to injury they charged me 360 on my card for cancelling. Stay away from them. All other companies that provide internet services are great in comparison. I moved to the country and wasn’t able to get fiber optics. HughesNet was worse than DSL. They shouldn’t be allowed to operate without checking the service after installation. No transparency.

Internet down almost every single day for my first 6 months. Techs have been here almost 10 times. Warranty is almost up. I've heard every excuse from rain in California to satellites moving. I'm out.

Don’t use this the service is terrible and the internet is so terrible that you can’t even use it and they charge you an arm and a leg. And no matter how long you have it they will charge you up 500 dollars to cancel your service. Even if you bought all the equipment. This company was the only company to get internet at the time I bought my property and I only used it for my security cameras when I was away. You can’t use it for anything so stay away from this business if you don’t want to get robbed. I found a new company that is way better than this company.

I was a long term Hughes customer basically because I had to. I live in a rural area. Here I have very limited internet access. My choices were Exceed or Hughes. I went back and forth over a period of 14 years. THEY ARE NOT GOOD. Coverage and internet is slow and inconsistent. Easily effected by weather. Billing and Customer service is not good. During this time they charged me $10/month for modem rental. The Modem new cost about $80. I told them I'd buy the modem but, they said you have to do that at the beginning of your contract.

One star because you can’t leave zero stars! Service at vacation home, unhappy and calling tech support every other visit…terrible internet service and charge termination fee for service that never worked. Signal tests lies, we had intermittent service causing internet disconnect repeatedly. Terrible service, very expensive experience. AND once you put a payment method on account for auto pay you can’t remove it and they won’t either!

I have had this service for over 3 months. I have been charged or billed 5 times. Three of the charges had no information as to what the charges were and no explanation or bill. And one was wrong. I called multiple times to get information with no success and have spent over 5 hours trying to resolve this with mostly phone and some texts. There seems no one to escalate the call to a supervisor and the call center is off shore. I no longer wish to suffer this frustration with a unresponsive company and I will end my association with them.

Unfortunately, I have experienced nothing but trouble with Hughes Net. The internet service was extremely poor from the start. We were unable to use more than one device at a time in our home and even then everything was very slow. I was able to find a cheaper and more reliable option and switched after a couple weeks. When I tried to cancel Hughes net, they informed me that I was stuck in a 2-year contract. Nothing of this matter had been mentioned to us beforehand. When the technichian came out, he was through a third party and never mentioned anything about a contract.

Ordered in Nov. Went over all usage with salesperson. Was told 50gb was enough. Upped a month later. Then upped to max another month later. Tried chatting and the person chatting with ended the chat once I said issue. Called in and their phone service robot is horrible. Finally got someone and was told the contract has cancelation fee. Even though the internet was so slow and TV won't work, they said it was working and it was my issue why using so much data. In the end I cancelled and had to pay $300 dollars to do so. It was worth it. Find any other company to go with. Horrible customer service and feels like scam when you actually get to talk to customer service.

AVOID THIS COMPANY AT ALL COSTS!! We live in the country and have a primary internet service that I use to work from home. Since our primary service was not reliable, we needed a backup service that we know is slower but would at least provide coverage when (not if) our primary provider went down. Enter HughesNet. From the get-go, HughesNet service was consistently so slow (below 5 mbps), that we had to repeatedly call for service to be able to even pull up a website. Each time, calling the wretched main HughesNet number and being transferred and having to repeat the reason for our call many times.

Decided to switch from Xfinity to Hughes. Called made all the proper arrangements and had installation scheduled. Day & time of installation installer showed up and looked things over and said that he was unable to do the installation. During my questioning as to why not he said that he had to use the 8' metal pole provided to him and it had to be buried 4' in the ground leaving 4' above ground. I questioned because I thought that I had read on their website that it had to be at least 5'6' above ground because of children.

This is as fair as I can make it ... I have had the HughesNet Fusion service for nearly one year. It's nearly $200/month. It was OK, only because they use cellular towers to help un-stink the latency, and get it down at least to cellular speeds, which are 30-60ms on average. Without that, the latency runs in the 600-800ms range which is a big problem. With an ISP, there are 4 major factors to consider: cost, speed, reliability, and support.

I can tell you that when my father-in-law died & we turned off his internet service, they acted like they were helpful & sent a box to return the equipment & gave us a very reasonable amount of time to return it compared to dish network, however, THEY DID NOT SEND A LABEL even though the instructions & the website said a shipping label is included! We called & was told that we could take it to any UPS & they could send it out as is. WRONG!! The UPS Store said that many people had come in saying that exact thing & that UPS did not have a contract with Hughesnet. What losers! If you aren't going to pay for the return shipping, don't pretend you are! Just be straightforward about it! They didn't even provide the address to ship the equipment to (of course not, they want $500) so I made the guy spell everything out letter by letter because I couldn't understand what he was saying! I better be done with this, but I have a feeling I'm not

HughesNet internet is slow and unreliable, expensive, and terrible for remote workers! I signed up for the plan recommended by their sales person, based on my internet usage, but within a month, they told me I needed the highest data plan. It worked for a few days after switching to the highest data plan, but then the connectivity was out again. Technical support gave me a run around, and when they weren’t able to resolve the issue, their in-person techs wouldn’t be available for over a week. It took 3 calls to cancel, and they charged an hefty early cancellation fee for a service they don’t consistently provide. Dealing with HughesNet has been terrible, both product and personnel.

This is by FAR the worst internet experience I have ever had. I was never told that the service would be locked into 24 months. I was never told that the system works like a cell phone plan with data that runs out. I tried to download a game and the download speed was over 199 hours. I ended up having to take my device to someone else's house with a different internet provider, and the game downloaded in two hours. Unfortunately, my landlord is selling the house I am living in and I had to move out with minimal notice, and despite the consistent problems I have had, they are still insisting on charging me a 200 dollar cancellation fee.

Had HughesNet for two years. Their phone service was okay but trying to fix a problem was not easy. Bill was paid and they shut my account down leaving no service for any 911 calls then gave excuses. I’m now with starlink. Much much better service.

Jan 2024 Hughesnet says we have used 50GB and we have not streamed any movies and did not go on a lot of social medias. Do not surf the net more than 20 minutes at a time. So it would be impossible to use 50 GB. Dec 2023 we Streamed 3 movies and used the net quite a bit. We did not even come close to using 50 GB. Something is very wrong here. Hope they are not trying to get us to pay more for more GB. It would a rip off if they are doing that. That would mean they are taking advantage of two disabled seniors with limited income.

When I called for new service they told me the installation fee and all other fees are waived and sent me a link where I verified the order and promotion but after order they sent me an email charging me $600

Worst internet and customer service ever. I can honestly say, in my 52 years on earth, I have never had such a horrible experience. This place should be banned from doing business. Total RIPOFF. Even after canceling service, 3 weeks ago, and fulfillment of my contract, they kept my service on, and charged me another month. Now I HAVE TO WAIT, BECAUSE THEY SCREWED UP. As far as service goes, unbelievably horrible. I live in a rural area and had no choice, but to use HughesNet. It was the worse than "dial up" from back in the day. My download speeds never got above 10mbps. My upload speeds never got above 3mbps. They are ridiculous. PLEASE, do yourself a favor and never even talk to HughesNet. I was finally able to get @starlink. It is AMAZING!!! Summary: HughesNet IS HORRIBLE.

$506.71 refund of equipment purchased and +$400.00 for breach of contract for the installer not validating Hughesnet as promised internet service as stated in their Hughesnet. The 2024 Updated Hughesnet Not Performing As Promised. My background is in high-tech as a Software Configuration Manager. I was excited to read of the news of the Hughesnet’s Jupiter-3 satellite launch going live and purchased it immediately as I had purchased it roughly 10 years ago and cut the cord them' because performed performance thinking the new upgraded internet would be game changer for rule areas. For $506.71 I purchased the equipment and installation.

I called them to ask them a question, and in 24 hours someone show up at my place and touch few cable and left - My question was not answered and issue was not solved, at the end of the month I got a bill $782.79, just for that. This is crazy. They did not mentioned they are sending a tech to my site, they did not tell me there will be charges by talking to them. This company can not be trusted.

You will use up your gigabytes super fast if you're streaming video. So if you want a package that's over 100 GB you're going to be paying practically $100 a month. Biggest problem is the lag due to the upload speed being almost zero. So the lag is unbearable, you could be waiting 30 seconds before your command is executed. You've got to set your TV on the lowest resolution or the video will stop every 30 seconds to try to buffer. And even that doesn't help. The service was just intolerable. It was also a nightmare to cancel the service with all kinds of exorbitant fees to disassemble the satellite dish. Even DSL is better than this satellite provider's service.

I wouldn't use this internet company if they were the last one around. The talked my 83 year old Dad into a service and contract promising he could stream his TV and it never worked more than a couple days a month. The only way it would work correctly is with a 200.00+ a month service, not what they told him he needed but had him under contact so that was the only option. When canceling due to the service not working there was a 400.00 charge. They do not care to offer service that meets the customer's needs nor do they care about anything but the money and taking advantage of people. Do NOT use this company unless you are prepared to spend a fortune for it.

I’m being honest. The speed of the internet is very slow. They promise fast speeds but never deliver. The cost is very expensive and customer service is the worst. If a Hughesnet supervisor wishes to listen to my conversation today Nov. 2, 2023 at approximately 2:00pm please do. My Opinion.

Spoke to the most pushy sales rep today that I have ever dealt with in my life. Allen in Missouri, who pushed forward with the sale no matter how many times I told him No, that I wasn't interested in moving forward. He just talking, insisting he told me he's setting me up with service so that's what we're doing. He said that's fine, I don't need an email address, I don't need a backup phone number. I said no repeatedly, but he just kept talking until finally asking for my credit card number repeatedly. This guy would not take no for an answer. Who does this company hire. WOW!!

After years of struggling with terrible customer service and getting charged when their equipment stopped functioning....I finally got Starlink. Starlink is 1,000% better than Hughesnet. Trying to cancel Hughesnet is another major ordeal. This company is terrible. After multiple calls to their customer service desk, where they barely speak English....still can't get my service cancelled. I can't wait to be done with Hughesnet

Worst ISP in the planet! They illegally took $395.70 out of my account. 27 calls to resolve the matter, promised the refund, 1 month later, I have STILL NOT been refunded! Now, I have to involve my attorney & definitely will go for additional attorney fees & court costs, as well as pain & suffering, as I have kidney cancer & have not been able to pay for medication, as I’m on a fixed income.

I had Dish Satellite internet service for years. I live in a rural area so Dish was the only choice at the time. I was happy with it for the most part, slow but worked even when my data plan ran out. After about 8 years my equipment quit working so I called Dish. They talked me into switching to Hughesnet, said it was a better service so I switched. Had problems on day one, instillation day. The first employee they sent couldn't get a signal, ended up putting the dish right by our porch in a bad spot. On top of that we had to move our solar panels because of dish placement. Still no signal. He left after several hours, he was either new or incompetent or both. They sent a new tech who showed up fairly quickly and finally got us up and running. For the same price as Dish we got a 30 gig data plan instead of 50 gig with Dish. Our 30 gig runs out in 5 days and the limited internet we get after that is way worse than Dish.

This is based on my personal experience with Hughes Net from March 2019 to September 2023. Customer Service: All Hughes Net support is below sub-standard. They cannot keep their story straight (double talk), do not follow through (unless they are charging you!), are rude, arrogant or clueless, say they are looking into something but you are on hold 10- 15 minutes later then say wait while they look into it, and often yell when they do not get their way. Always excessive wait times (upwards of 50 minutes) to speak with a Manager to solve basic problems representative should be able to answer.

Firstly they have the worst service for internet, phone and streaming. Then you have to deal with the incompetent, inept, runaround reps. Nasty, rude and waste your time arguing with the customers. I can't even get away from them easily and in a good way. They have to make everything so difficult. First they said you're on a month to month service plan and you can cancel anytime. I signed no service agreement with them and there was no charge to cancel. To try the services out. Well of course they can't do anything right. They are now trying to tell me I have to pay a early disconnection fee? Are you kidding? So unorganized, so messed up and mixed up company. 300.00 plus dollars is owed. No way this will happen. They are unethical and it's illegal. I will file a complaint with the Better Business Bureau and they will be sorry for treating me the way they did. What a dysfunctional company.

I was promised a strong non-interrupted service. Well, that is far from the truth as possibly could be. With a call or two a week to find out why I don’t have service and service calls and equipment changes four months into the service. I couldn’t still download or stream a show. At this time I felt I needed to go back to a hard wired service so canceling my account is a continuation of the problems they're giving me. After withdrawing $355 from my account without permission calling it a contract termination fee for a service they could not supply me. I feel totally robbed and cheated. I hope all will beware of this fraudulent company.

Poor internet. Poor customer service. After attempting to cancel service several times but, continually being charged...several phone calls were made to customer service and emails were sent from February to today's date in August...and after returning the modem and equipment with the label THEY sent me, as well as a confirmation email that my service was canceled, I'm STILL receiving emails that my service will be reactivated in a few days. This company needs to get it together.

I paid upfront for my equipment. I started the service two months ago. The internet speed was a fraction of what was advertised. The connection would come and go. Speeds were average of 2 upload and 10 download. It was nothing close to the speeds and monthly service that I was paying for. Streaming was nearly impossible. Internet was agonizingly slow. I called to cancel the service and told that I have a 2-year agreement. I signed nothing to begin the service and was never informed of the 2-year commitment. I was referred to the agreement after I attempted to cancel the service. I will inform the state AG since they are insisting on payment of the $400 cancellation fee even though I have only had the service for two months and paid for the equipment in advance.

HughesNet could care less about you once you are under their contact. Bad service. Slow speeds. 400$ to cancel. All they want is your $. I had better service less cost with Comcast! Do not sign with them!

This is the worst company we’ve ever dealt with in 45 years of marriage. Hughesnet has horrible service. We were stuck paying for 18 months, but couldn’t actually watch anything. They told us how to fix it, never improved. They charged us nearly 2 hundred dollars to get out of a contract we never signed! Worst customer service ever! Run, don’t walk! Stay far away from Hughesnet!!!

Extremely expensive, charged me $92 for each of 6 months even though I asked them to put the account on vacation after the 4 summer use months, began recharging the account 2 months before I asked them to reactivate after the account was on vacation. SLOW, SLOW, SLOW, continually buffers. Called to cancel my account and they said they would charge me $130 to cancel. I told them I would contest this if the charge shows up on my credit card. The company charged my cc $130. The customer service rep was extremely rude and hung up on me before letting me know where to return the modem, etc. Anyone looking at this service, BEWARE!

Absolutely the worst internet I have ever had!!! It never worked properly, cannot not stream TV for one TV or won't even run a cell phones wifi. My hot spot with my cell phone has better internet. Take my review as a warning and go with another company. The charges more than double the second month of service and this company is charging me a $400 cancellation fee. I cancelled service 8 hours after the 30 days that's ridiculous and of course and manger was not available to speak with me. I had to cancel my credit card just to keep them from continually to bill me.

Tell you what you want to hear to get you signed up! Wanting you to buy tokens when doesn’t do what was promised! Data that was sold lasted 1 week before out of data! Frustrating!! Called them several times to try and correct!

June 2023 - DON’T DO IT!! HughesNet should be considered scammers!! 4 years of the most horrible service I’ve ever experienced. I don’t mind paying for a service I can use and I even expected have a few hiccups now and then BUT HughesNet is a joke. I live alone, no gaming, I have a laptop that I use MAYBE twice a week to Google something, my cell phone has unlimited data (so I don’t need it for that), but I do like to watch movies. Well in 4 years I wasn’t able to watch a movie without it buffering every 5 minutes so therefore I was NEVER able to watch an entire movie!! In 4 years!! NEVER!! That’s sad.

Customer Service: If you ask to be elevated they make you sit on hold then will tell you no supervisor is available. If I still want to talk with a supervisor leave my number to be ignored and forgotten about. Reliability: Very rarely down. If they are down they will not answer the help line. Please stay on the line. Your call is important to us but not important enough for us to answer your call. Speed: The 25mbps speeds are a lie. On an average day my speeds hits 600Kbps. The data cap sucks but with speeds in the kilobyte range I never hit it. With Gen3 I hit it regularly and HughesNet then wants to charge me to reset my data usage. Value: Overall no internet is better than hughesnet.

Moved to a rural area and service providers were limited. I explained to this company that I needed reliability for school and would like to stream movies. For 8 months I called and complained that they did not provide what was promised. I travel and still only had adequate internet service for about 5 days out of the month and never in weekends. Poor service availability and they DO NOT provide fast anything.

We have been charged for at least ONE YEAR after we called and had Hughesnet disconnected..We live out in the country and never had good coverage. We switched to Spectrum which all of our neighbors had and called Hughesnet/At&T/DirecTV and cancelled..We returned the Equipment to AT&T/DirecTV but when I called Hughesnet, I was told we didn't have to return the equipment.

Complaint about HughesNet. We had HughesNet for about 3 years. My first issue with them are they got rid of the package that we had and never told us they got rid of it, so we had to call to enter a new 1-year contract with the new package they offered, No emails were sent out or anything. Other than the service just not working half the time we were just done with it and decided to cancel once that one year was up and this is where all my issues with them currently are.

Spent more time on the phone with Hughes trying to fix it with my phone. They even left me on hold for over 45 minutes. Never came. **! PLUS I started with 50gb plan burnt that up and went to 100gb and that was gone all in 1 month!! Then canceled in less than a month’s time and they changed my account today! Every time I logged in my account said $00. They took $ today!! They said I was behind in my payment! Behind payment in a month?

This company BUTCHERED my house! There are holes drilled everywhere. The tech had wires going across the floor, along the outside of the ceiling tiles were visible and holes drilled from multiple walls the length of 3 rooms in the home. I had their service before as well as other internet services set up and they did very good so I know what it’s supposed to look like and this was just horrible. I called so many times for the last 6 weeks with no resolution with each rep and manager just telling me that someone would call me back within 2 days time and I never was contacted back.

Worst customer service of any company I’ve ever dealt with. Internet did not work well at our home after the installer they sent out told us it probably wouldn’t and it’s honestly not very good. And since we live pretty far out the odds of it working well weren’t good. Great. Well, he was right. It sucked. It took me seven phone calls to cancel because the ‘customer service’ people are so aggressive about getting you to stay and not listening to what you’re saying. I kept getting frustrated after them going on and on and on about finding a way to make the service work, offering you a discount for the next 6 months, etc.

I had 5 GB and lasted all month. Upgraded to 50 and was gone in 2 days. Nothing has changed in my home. Kids are gone during the day and sleep at night. Make it make sense. I live in what's considered a rural area and don't have other choices otherwise I would definitely suggest any other provider.

I've had Hughes Network for two and a half years and finally there's a new network in town. As soon as I can I am going to switch companies. Hughes Network has been totally unreliable, slow and they cap it off even though they say they don't. You can't even watch TV with Hughes network. And the customer service is horrible. Their automated system charged me $15 because they were taking so long to go through the options and I was having a conversation with my sick husband who was on hospice and the next thing I know I was being charged $15 for extra tokens.

Updated on 03/19/2023: I signed up for internet with this company after hearing all their sales pitch....Big mistake...I called stating I had just about to no internet...Could not make any phone calls....The worst service you could get....I had about a week's stay in the hospital with a heart problem...Doctors, people from their office and the drug store I use all tried contacting me and me with them...Could not communicate with them so after changing to a different internet company I called to cancel their worthless service..I was told after 30 days there was a $400.00 cancel fee...And this was day 39...Anyway I asked them to mail me the $400.00 fee so I could pay it by check when I had enough in my account to cover this bill...I am on social security...They claimed they would...

Customer service has been an absolute nightmare. We moved and the gentlemen I talked to refused to cancel our account. He insisted on suspending the account, which I did to end the conversation. Salesman guaranteed a $300 rebate which I never received. I proceeded to talk to a lady about the situation and it sounded like she was at a high school party. Many people screaming in the background and it made it very difficult to understand her. The most unprofessional company I've ever experienced. Please, learn from other people's mistakes and stay clear of these people.

HughesNet is the biggest scam and joke of an internet service. Need proof? I have more than plenty. I have finally canceled after 2 years of them promising to make it better for me, but nothing changed except my bill and them continuing to charge me more each month. HughesNet continues to take money out of my bank account after I’ve been cancelled for over a week. What part of that is right, or ethical?

This Service is.. no this robbery company is ridiculous. They charge such a high price for no internet service at the most important times. You will be waiting for videos and made because you know you're gonna pay a pretty penny for it. Trash again?.. Again? Trash.

Poor customer service, poor installation contractor, poor terms of service. Deactivation fee of $350 is ridiculous. Did not even use the service, shame on me. Shame on HughesNet. Avoid this business if possible.

This company needs to be shut down. Horrible customer service, no resolution for any issues and the service is terrible. Extremely slow speeds and they keep wanting you to upgrade to higher speeds and charge more money but it doesn’t change the quality of service. If you wish to cancel because they cannot provide a promised service they charge $500 to cancel. Customers save yourself the trouble. Go with any other company out there. This has got to be the worst internet company on the planet.

The installer would NOT let us try or test the system until AFTER we signed the form stating we were satisfied with the system. I told him we should not sign until we tested it out. He insisted I HAD to sign the form first. THEN he left. And the system crawled along slowly and only in one room. I got on the phone with tech support, and they said, "it is not working". Well, duh! The next day I again called in and wanted the system OUT. Hughes made us pay for a month's worth of service. Such a situation fits my definition of a SCAM.

I recently ordered HughesNet after what I thought was a thorough conversation of what I needed. While the original response time was stellar, it went downhill from there. Once the install was complete, all I have is a buffering service. I was installed on 1/6/23 and here I am on 1/18/23, my service not only buffers all during operation but now the picture is so blurry you can't see faces. I called every day til honestly I'm tired.

There is good reason this company has a 1.1 rating with the BBB. I don't know which is Worse, the internet service or the customer support! They lie, they threaten, they upgrade my service to extend my contract without my permission. Someone needs to initiate a Class action against this company and shut them down. Use a hotspot or cellular router, avoid HughesNet!

HughesNet is the only choice in most rural settings so it's NOT THE BEST but the only choice. Worst service, cut off with no signal, 24 hour stream time. Download today, tonight and maybe watch it in a couple days. Wifi so weak it will not connect 25 feet away! Cancelled my service. They billed me another month 15 days ahead of schedule and set an email of cancelation in March. Going to bill me for 2 months after I cancelled. Think I will sue them for damage they did to my roof! Fred Flintstone had better internet service than HughesNet has! They will increase your bill without notice! I called today to tell them I cancelled yesterday and the inept agent kept saying, "but it says March 3rd." I would say it's wrong and she would say "it says March 3rd." They must be on dope! If any other service is available Stay the hell away from the #2 service in the country! Pun intended. Save yourself many headaches!

I have had HughesNet for 18 months and have called due to poor service every month. Finally had enough and called to cancel. The customer service rep would not stop talking and I had to listen to her for over 40 minutes before she would cancel. I could not speak with supervisor and was also told that if I did not let her go on she would not cancel the account. She tried to make more promises than a used car salesman. Finally she cancelled but charged 200$ for early termination. Said contract was for 24 months no matter how poor or slow service was. Told me that I was overreacting about their service quality, that their service was the fastest and most reliable in the world. No one else even comes close. I will never purchase or rent a Hughes product ever. Have never had a more troubling call. Beware of Hughes

I recently purchased a new home, and unfortunately, the only available internet service is Satellite. AT&T recommended HughesNet, and it is garbage. I have called on multiple occasions, and the only thing this company is good for is apologizing. They eventually sent a technician out, only to discover my service had been routed to another Satellite dish, and no one could explain how or why. The technician rerouted it back to the Satellite at my home but the services was still shoppy. I spend hours watching my devices try to connect. When all else fails, which it always fells, I connect to the hotspot on my phone. The technician even said he would never buy Hughesnet because it is junk and advice me to seek other providers. This is the worst experience ever. I am in jephordy of losing my job because my job is 100 % remote.

Tried the service for a month and from the beginning it just would not work efficiently. Had tech work with me over 2hrs over the phone trying to troubleshoot to see what was causing the continuous buffering. When I contacted customer service to inform them that w I was suspending service due to being very disappointed with it I was told that I would have to pay 650+$ to stop service.

I was a HughesNet customer for 2 years only to fulfill the minimum time period for cancelling without a penalty. When I called Accounts Management and tried to cancel my service, they tried to bill me $85 for cancellation - at least I think that's what the broken-English speaking representative was saying. Service while I had it was very inconsistent, dropped frequently, and slow even with buying additional "data tokens" for faster bandwidth. I had the 10 GB/month basic plan but never saw the advertised 25 Mbps speeds - couldn't stream an HD movie. $536.97 for equipment and install and $59.99 monthly = about $2,000 for terrible internet. I'm very confident that HughesNet will go out of business very soon. I have Starlink now and am happy.

We live in a rural area with very limited options for Internet so we went with HughesNet. And so far the Wi-Fi has been terrible. On my phone I have one bar of reception and with one bar it works better than using the Wi-Fi. It is very disappointing with their service.

Crappies internet on the market!!!! And wi-fi!!! Will NEVER subscribe again, even if only thing available!!!! Do Not use HughesNet EVER!!! TOTAL ripoff!!! HughesNet should not be allowed to peddle this GARBAGE! RIP OFF.

I paid $120 a month for internet service that NEVER worked from the beginning. I couldn’t watch TV, couldn’t use my phone and my small critter cam froze for 20-25 seconds out of a minute. My payment date got drafted a day earlier each month in less than a year, my draft date went from the 29th to the 14th. I finally canceled my service because I’m not going to pay for service that I’m not receiving. They charged me 3 times after I canceled and never sent me a box to return the equipment. I disputed the charges with my credit card but they were still allowed to ILLEGALLY draft money from my card. What does it take to stop these people? Run far and fast from HughesNet, they are a COMPLETE RIP-OFF!!!

They promise you the moon with the fastest internet speeds around. For 2 months you can watch movies and play online games. After about 2 months, you can forget trying to download a 144p movie. You are not going to watch Youtube and if you plan on having a zoom meeting from home, you better go to the office and use their internet. Call customer service and they do the normal, unplug and plug back in, reset router or better yet, they tell you to use it during non-peak hours (1-4am).

I considered using their service due to being a rural area there are not many service providers in zip code 33030, their agent didn't tell you 2 years lock-in contract and early termination fee upfront, and after a month, the internet was soooo slow so I can't do any jobs, so I decide to cancel, now they lied to me I had 3 yrs contract and I have to pay $880 termination Fee. And after hours of arguing, we end up set to vocation mode with still paying $33.30/month for 6 months, then back to $80/month for the rest of the term which is 29 months, they treat you like an idiot, in total I will lose: $33.30x6+$80X30months=2599.80, for getting no service now, it is really a nightmare deal with such company. Is there anywhere we can sue this company, you can't just let them rob our money for doing nothing.

This is the fastest internet service. No hidden costs. Our neighbor turned us on to HughesNet and he said it was the best and we agree. The cost is reasonable. We would definitely recommend Hughes internet. Our friends have asked us and we rave over the quality.

Unfortunately, I don't have any good news to share about Hughesnet. First, my online account that shows how much "fast" Internet that I've used this billing period doesn't work. Second, the "fast" Internet is not so fast. Third, hughesnet promised me a $300 VISA card in the ad I responded to, but I haven't seen or heard anything about it. And lastly, according to Dish TV, Hughesnet installed the satellite to close to my Dish satellite and now I have problems with my TV service. Now, Dish will only come look at it for $100. I only gave hughesnet 2 stars because they are SO MUCH BETTER THAN CENTURYLINK!!

Works well most of the time, slows down in the evening sometimes. The last few days, when I try to watch a movie, it get interrupted several times with excessive buffering, and finally stopping the movie altogether. Annoying to say the least.

3 lies too many. Bait you in and suck you down. I can't cancel. It will cost more than just waiting out the 2 year contract. Unless you're desperate for internet just don't. Satellite internet is not as good as fiber optic.

I received an e-mail instructing me to call a number to register. When I call, all I get is some message selling me a necklace so I can call for help. I was told I would get 25 MBPS all I get is 24, IF even that. I was also told that I had to use your Modem. I have my own modem, less than 2 months old. Someone there are doing a lot of lying. I am completely unsatisfied with your service and way of doing business. You are not holding to your part of the contract. So you have broken the contract with me.

New installation - we are not living there yet - where set-up - so far we do approve? Appears fast and once we are living there 24/7 - then we will know more - if it will support our everyday needs or farm business needs?

We had our satellite installed and afterwards could not get on WiFi. I called the company and spent 45min on the phone with a tech at Hughes Net and it did not get fixed. I requested a technician to come to our home and correct the WiFi setup and got no response. So far I am Very dissatisfied with the technical help we have gotten.

Even though we have Fiber Optic line a 1/2 mile from the house, we had to go with HughesNet, the system seems a tad sluggish, and drops from time to time. The installer was very knowledgeable and gave of lots of great information on the system and how to use it.

Called them today and talked with a tech man. He checked everything out pertaining to my service and fixed the problem. Hughes Net has courteous and helpful people. Their technicians are knowledgeable and very helpful. I would recommend hughes net to anyone looking for internet service.

Well, it appears that the first month our service was great. This month however in almost 2 days our service was almost used up even with nothing connected to it. I don't know if I'm keeping it or not. I really don't think this service is going to be a good suit for us.

I've never had satellite before but, should have done this years ago! Past landline issues with other broadband services have been horrible! Always having to reset all our devices was a pain in the **. Hughes Net has been flawless in reliability! I can finally relax and enjoy our service!

The service was exceptional. Tech was professional, polite and fast. He explained everything in a way that was easy to understand. The speeds were not as fast as we understood from the commercials on TV. We wish it could be faster. All in all, we were mostly satisfied.

I had a little bit of trouble with the internet but I called customer service got it all straightened out. Everything works great. I have not had a problem with it at all and not only that but they've sent me the paperwork so I can get my savings card.

Excellent service... I give them two thumbs up! The service was very quick, I started working immediately. I got back on track in no time! I work online and need a reliable service. I give HughesNet my highest recommendation.

Reception is slow and interrupts often, TV and PC freeze up frequently. Would change providers without delay or hesitation if another was available. Even lost connection while writing this review. Coincidence? Would not recommend Hughes Net to anyone. Very frustrated.

I do not understand why I have a hard time connecting to wifi but I am already OUT of data. From day 1 I only have 1 maybe 2 bars to work with. I find it hard to connect on a daily basis, but it is better than nothing. The Customer Service is wonderful, but sometimes the actual service itself is not.

Extremely pleased with the entire process from initial inquiry to fully functional within 24 hours of first call. It was also very refreshing as an English speaking citizen of the USA that the customer service center and installer also spoke very clear English. Thank you.

It took almost a week, but level 4 fixed the problem. Thanks for fixing my problems. I couldn't watch anything for a week. The installation went great. The 2 men knew what they were doing. The Techs from the support team were great, but I had to be referred to level 4.

I have had to call Hughes Net a few times and each time I get fast service and my problem is always solved. Tech help was very professional and the repair staff. Would highly recommend Huges Net. No plan on replacing them with another service.

He is very punctual and takes time to explain what he is doing. He also takes time to describe the technology involved for our isolated area to receive an adequate signal. I would recommend this service man to all my friends. He gives suggestions about how to improve our connections on our computers and other devices!

The man who came out seemed pleasant, noted lots of things needed to "speed up" our access. After he left we found very little was changed. We still will have to wait some time, during which the notes "you can't access the Intranet" or "you are not connected with the Intranet" will come up. Once we wait, eventually it will open up, but it's still very slow.

I was not told this service would not work when connecting to a VPN- until I called to complain about speed (or lack thereof). I work from home like many people do now and this service is useless to me.

I have been helped with any issues or questions I have regarding this service. Especially not realizing how fast GB get used up with 5 people using TVs, laptops, etc. But I have been very pleased with all the help & useful information given to me by the representatives. I have no complaints at this time. Very satisfied.

Great service. The sales technicians was extremely helpful and the support staff was very friendly. No problems thus far. Was unsure that satellite system would be the solution that it turned out to be. Thanks to all the great staff and support.

When I was first contacted about getting wifi through Hughes Net I was promised on several occasions that I would receive a $300 Visa card. After installation I called to ask how I would receive the rebate. I was told after 2 billing cycles to go to the rebate site and I would print out my forms and 2 bills and mail them in. I expressed concern that my 15 GB plan was not listed and was told it was "locked in" from the date of ordering the service. Now I'm told I do not qualify for the rebate. I was lied to and the calls were recorded. I filed a report with the BBB on the matter. Consumers should not be lied to just to get them to sign up for a service. Very unhappy.

The installer was very professional--he was courteous, prompt, knowledgeable, and very quick to get things up and running. I needed a little help with the connection on a 2nd computer and a very quick phone call got that done in just a few minutes. The folks on the phone continued the courteous behaviors of the installer. Very impressive. Once connected I have had no problems. Again, nicely done.

Installation was a great experience. He was very helpful and fast but the actual service is spotty at best. Unfortunately because of where I live providers are limited. I would not recommend HughesNet as a service provider. Again the installation was fine but I am already over my limit and have to buy tokens to enhance my service..

This is the worst internet service I have ever had. Daily I lose connection, and buffer more than I can use. It drops me so often it is now just normal. I would have better service with a piece of foil and stick waving in the wind. It is horrible. No matter the weather.

My husband passed away, so I called to have service cancelled. The gentlemen on the phone was rude and refused to cancel my service DESPITE the fact that a copy of Death Cert had been sent over to them. I was on the phone with them for almost an hour before they would even do anything! Not to mention the price is terrible, EVEN with auto billing!

Sometimes the incredible dishonesty of a company just makes you want to gag. After 3 years of mediocre service and Hughes techs telling me I needed to buy more time eventually paying $3100 pesos for supposedly 50G, we had a hurricane and were closed three weeks. When I called for service, they said we had used up all our time, and we needed to buy “tokens”. It was and had been a scam. When I posted on social media and consumer sites, they punished me dropping service to .01 GB. I ordered Starlink, received the package in 10 days, and installed it in an hour. Now instead of 3-4 MGPBS, we are getting 180-220 with no limits. I now pay $2200 pesos monthly. When I called Hughes to cancel, the accountant Abby ** told me I had to pay for the previous month. Since I always paid monthly in advance, this was another attempted scam.

The services didn't work all that well in my location. Then, when I was moving they charged me another 350 in "cancelation fees" as they said my contract was for 2 hrs. When I signed up I told them that I was only going to be needing the service for 6 months and they assured me there were no cancelation fees. Not the case. I would avoid this service unless it is your only option. In that case "buyer beware".

So far the internet works perfectly and I am way up in the mountains and tucked in deep through the woods. Having internet is a blessing when you're so far away from civilization. Grateful it works back here, Thank you HughesNet,

The Tech who installed the service was professional and thorough. We have only had this service for two weeks but have been pleasantly surprised by the streaming capabilities. We believe that this is the best service available for a rural community.

My new HughesNet service has been really good so far, I've had no issues with my service since starting, I hope to get my 300 rebate for signing up as promised which I can apply for online 31 days after service which falls on aug 13th 2022.

Technician was on time, efficient and friendly but he didn't have the necessary pole in his van to install a new dish. He used an existing pole that required him to move our TV satellite dish (he did get my permission first). As expected, we lost our TV connection. Unfortunately, it took 10 days for a technician to realign the TV dish.

HughesNet is great, I'm not gonna lie. I was on the fence about it at first but now that I have it it's awesome! Definitely would recommend! Speaking of recommendation, I already recommend HughesNet to a number of friends and family!

The internet service seems to be working well, but the phone service is lousy. It doesn't reach throughout the house and people tell us they can't hear us well and that the connection breaks up. Several calls have dropped. We are on the verge of going back to AT&T and cancelling the phone portion of our service.

Just had HughesNet installed in my new home. Internet connection is weak more than not and even when I have a stronger signal, it is Slower Than Molasses! It buffers forever frequently to the point that I just give up. I will be calling them today to see if they can do anything. If not, I will be cancelling my service. I will post an update after talking with them.

Our Internet service that was installed, It keeps dropping service and takes forever to come back up.. And it’s very frustrating. Is there anything that can be done to speed up our server? We are paying for an inadequate service.

I replaced previous provider because internet was intermittent. Having same problems throughout the day. I lose internet regularly. Signal strength is weak. Maybe browser was installed wrong location. Please have a technician come out to determine the issues. That’s all I can say about this problem.

The guys were very professional. Work completed without any complications. The service is working without difficultly, no mess left for me to clean up. I can’t imagine that the service could have been any better.

HughesNet said they would compensate me with data tokens for not having service for 5 days and they did not add the tokens to my account yet. They sent a tech and the service was repaired. Please compensate me with the data tokens.

One week after install, I ordered telephone connection. I am still waiting for the box to give us telephone service and it has not come. I am paying for the service and no device. Did you send it yet? Where did you send it? MUST go to the PO Box. Thanks.

Slower than expected. Buffering more than expected. Internet connecting fails 50% of the time. We can connect to the router without internet connection.. Most likely this was not the right choice for us. Didn't have many choices. But we are stuck with it for two years.

I had a problem with my old provider's cable, and was told the soonest they could send a technician was 2 1/2 weeks. I called you and asked about packages and installation times, and was online in 24 hours, thank you.

They explained every very thoroughly. They broke down my bill and explained how much each service would cost and when it was due. They also gave me every discount possible. I was overall very happy and would highly recommend their services to a friend.

The technician that came out on install and for the readjust was great. Quick and friendly. The chat rep I dealt with for CS on the app wasn't good but someone else called after the weekend and got it all sorted and fixed. She set up the tech to come asap and I saw him two days later.

My picture isn't clear on either televisions I am watching and the connection is poor and very slow it's interrupting every show I am watching. I actually was going to call about this to see what can be done. Other than that I am satisfied.

The Installation went well and I seem to have a good signal. I have however tried to contact customer service several times in regards to a $300 visa I am suppose to be receiving. I guess I need to research. Customer service is getting harder to find a real person! Still I await my $300 visa. Thank you very much.

The technician was very kind, knowledgeable, patient, accurate, and successful!! After many tries to connect the television Internet for streaming she was successful and then our iPhones had to be troubleshooted to discover the problem there. She found the problem and was successful.

I've experienced only Horrible performance. I can't make a phone call using wifi. It cuts out completely. Or use Webex, it freezes up and the screen goes black. It is embarrassing.. I would like to cancel. I will be calling to see if I can cancel. It's really useless and slow. About 30-60 seconds just to open a document. I didn't even try to use Netflix; I was so frustrated with it.

I called in with a billing question and everything was taken care of, plus extra help and explanations. Very friendly and efficient customer service over the phone. The tech who did the installation was also friendly, informative and good at his job. Would recommend them especially if you live very rurally.

We’ve lived all over the United States and have never experienced this kind of fraudulent service! The internet connection is poor, as many of you know, but the process of cancellation is fraudulent! I have specific details and confirmation numbers that detail the fraudulence! Finally able to cancel service after several months of hell only to be billed again 8 months later for service we were not receiving!

Do yourself a favor... if you're considering HughesNet, just say "no." You'll be much happier. Why, you ask?

The phone people were not helpful. They were kind though. We were without service for a month. Had to have a service call to adjust device. Our service man was kind helpful and detailed. Told what he was doing and how it all worked. Very professional.

Gentleman came to fix the antenna for my wi-fi. Roofers who redid my roof removed the satellite and messed up my wi-fi reception when they put it back up. Your employee came and reset the satellite so that I could get my service back. The gentleman was very polite and took care of the problem.

We had a problem when our dish got bumped and the service tech was fantastic. The people in IT went through all the problems that could have caused the internet outage and phone outage and were very, very, helpful, pleasant, and explained all they were doing. We are very, very, happy with your service.

Had a problem with slower internet. Called them, they found the problem, sent someone out to recalibrate satellite (caused by extreme winds), up & running perfectly in no time. Representative was extremely courteous and helpful. Made my day! For those of us living in rural mountainous communities, Hughesnet is the way to go. Thank you Hughesnet for your excellent service.

Service person was very courteous and seemed to know what he was doing. After the service was completed we have not had any other issues. This is the first time we have had any problems since we have used Hughes Net.

Great experience. The technician was professional, knowledgeable and friendly. He explained things thoroughly but not lengthy. He was respectful of person and property. Will definitely recommend to a friend. The only negative with this experience is the length of time to get a tech to my home... It was nearly 4 weeks

Ordered HughesNet in Jan, 2022, was supposed to get a $ 100 rebate card after 3 months of service. This did not happen. Called customer service and was told to apply online, did this and could not find a date that matched my install date. Called back and was told that the time frame had expired. First of all I was told the rebate was automatic, then being told it had expired is just a bit much. Will never do business with them again.

We just had a huge hurricane in Zipolite Mexico. We were closed for more than 3 weeks. When I called for service the woman told me we had exceeded our limit, and I would have to buy “tokens”. It’s a scam. We got the new equipment from the technician, and had good service for about 3 days, then back to less than one MGP. I pay for 50MGPS, and we are empty. The agent “Diego” just upped the service (they have the ability to do that), but he refuses to tell me why I need to buy more “tokens”. They are totally dishonest, and there are plenty of legitimate companies to buy internet services from. Stay away from Hughes. Daniel **.

Our tech was on time, efficient and friendly and knowledgeable. He did his job well and cleaned up after himself. He called before his arrival. He explained what he did and was friendly in doing that. I would recommend Hughes Net installation process, it was smooth. Tech listened to where we wanted the satellite positioned since we didn’t want to put it on our roof.

Very happy with the guy who repaired the cable that my mom accidentally hit with a shovel. He also installed the Hughes dish, he is very cordial and knowledgeable. I am considering looking into a satellite phone now because of problems with land line and poor cell phone reception in this area.

All I can say is that Jeff ** had us back up and running in like 15 minutes, and he even adjusted the dish because it was off a little from the wind storm we had. And he replaced our old modem that was causing most of the problem, which was the original when I first got the system and he said it was on its last leg. Thank You Jeff!!

When signing up, the sales pitch was that we would have fast, consistent service. However, the signal has always been weak or not at all, causing us to have to wait for service. When I did call in about weak or non-existent signal I was told that since it was satellite, a number of things could block it. Service never improved, but it was always more expensive. I recommend the service package - techs have been GREAT!

The technician was amazing! His name was Charles and in did the installation all by himself. He explained everything to us and was very professional and efficient and friendly. He did the installation quickly, even though there was some hard digging! I’d have Charles back anytime.

I am very satisfied with HughesNet internet system. The technicians that installed the HughesNet was very nice. I knowed what I was doing. I was very satisfied with their work. I'm enjoying this HughesNet Satellite. I would recommend it to everyone I know and a great service that they done

I was extremely satisfied with my associate, he was polite, well dressed and very thorough, he was very helpful in my question and very neat in his work, highly recommend him,,,, he cleaned up after himself and all I had to do was turn my TV on and start using my internet,,,no problems.

The installer was very nice and professional. He took the time to explain the 2G and 5G and which devices each should use. However, since he finished the install, our streaming buffers a lot and we keep losing the connection.

Service man came out and fixed some connections on the dish but I still get intermittent no internet connection with my service. Said might need new pole dish is on. Should of put new pole in then instead of having to get them back out later.

Should be able to choose your due date for your bill. I am on a fixed income and get paid on the 3rd of the month and need my autopay on that date. Would've love to be able to choose my due date for my bill.

Some conflicts in the installers schedule resulted in a delay of about a day. Ultimately, installation was completed to my full satisfaction. The team that arrived accomplished day. Professional installation and cleaned the work site at the conclusion. The system is working to specification and I recommend HughesNet as a provider of Internet services.

When I called, was asked to reboot system. Always first on a outage. After my son ran a series of test, was told would send tech, the following week 4 days later. I would have to pay for. I've been paying 11.95 for 6 years every month and I still have to pay more?

The service Technician was prompt and very nice. I explained what needed to be done and why. He got straight to work and got my dish relocated. I was very satisfied with his performance. The house I am living in is being remodeled to become multiple person household so speed was of the essence to get the changes made. Thanks HughesNet for a great experience.

I love this service. Am trying to get my children to hookup with y'all. The service is doing really good here. We live at the river and it is so hard to get phone service here. But with HughesNet my service is great.

I was very pleased with Adrian, my installer. Adrian was very thorough and professional. He was knowledgeable and made sure everything was working and I understood before he left. He worked very hard. I am also pleased with my services that are up and running.

Had internet service installed several months ago, technician was nice and seemed helpful. Wrong. He did not tell me that box only covered 25 feet (without additional boosters), my house is over 100 ft. long. Finally, my daughter was able to work thru customer service and they finally informed us that the only way it would work is to buy boosters. Bought boosters from Best Buy, which help only slightly, I have never had full coverage. Had to make additional calls to Hughes Net Customer Service, which was of NO HELP and they made no attempts to resolve.

He said to give him a call. I called. Customer Service said that they didn't know anything about Brad calling. There are no case numbers anymore, so there is no way to reference problems. What can a subscriber do to contact Hughes and talk to someone???