HughesNet Reviews

Happy with installation. We now have internet-- but it is not as reliable, or as fast as I expected. It's only been about a month, so I will continue to monitor our service. A little disappointed that internet speed and reliability is not better. This may be due to our location.

My internet was down from 4/12 'til 4/21. When it was fixed (or sort of fixed) I had only one band on wifi meter...sometimes none. I experience slow and interrupted connections. I called in and went thru a bunch of changes brought on by your tech. He all of a sudden said, "I need to send you to another dept..." This dept wanted $ 69.00 to research my computer. My windows research states a bad cord...come fix it!!!

Mike, as always, did an amazing job with my installation. He went over and above what would be considered a normal job. I have used his services before and would not let anyone but him do my installation. He always seems to have my best interest at heart, making sure I had service throughout my home.

It was a great experience and I am just waiting to see how well it works in inclement weather. Everything so far, has been working very well. I even got my printer hooked up and working. I was actually surprised at the speed and downloading and streaming of video.

Very satisfied customer, the whole installation process was very simple and didn't take much time. I am a happy customer. I also appreciate the fact that it doesn't cost too much for the internet package. It's affordable and efficient and I'm truly satisfied with the service and the cost.

No matter what site I go to, it says "no internet" but it shows I DO have internet! If it continues, I am thinking of changing to a different service. Very unhappy with this off & on internet service. For the price I am paying, it should be a whole lot better!

I am used to cable speeds. This is much slower and I have already had storm issues that stopped my internet. I was led to believe that it was faster and even paid for upgraded modem and was told that it would speed things up.

I love the feature of having free data for awhile after getting HughesNet because it’s helped me get several things updated that were really behind. Super helpful! And the speed of internet is excellent for our home. I didn’t think it would be as good as it is.

I am a new customer, the advertised download speed is at 25Mbps, upload at 1-3Mbps. This speed (download) has RARELY been reached and certainly not maintained, even with clear weather skies. It is VERY frustrating when trying to watch a movie on ONE device that the picture is terribly blurry, it may clear up for a minute or so, but the majority of the time it is blurry. And although they say you can stream with multiple devices, this has not been the case in my house of 2 people, 5 devices (2 laptops, 2 phones, and a ring doorbell).

I was told my bill would be around sixty dollars and the lady I talked to last week was very rude to me. I'm disabled and just lost my wife. The installer did not explain how to use it. I only have one TV installed someone needs to tell me about the system and monthly plan.

I was all excited to get a new internet service thinking it would make life a little easier. When I ordered I agreed to have the phone service also. My wife came home and said we never use a house phone so why have it. I called the number the installation lady gave me and the first thing the phone said is, “are you over fifty push 1.” DO NOT PUSH ONE! It goes through one sale add after another after a few you start to get mad. I called back and didn’t push one and it sent me to another ad then hung up.. Now I am upset thinking if getting ahold of these people is this hard why would anyone have service through them.

I was under the impression I was only in a 12 month contract but was informed when I called to cancel (14 months later) that I was unable to do so without paying a $250 cancelation fee. If Hughes Net offered better service or fiber I would be more than happy to stay but with fiber coming to my area, I see no point I've been a loyal patient customer and am very disappointed that this was the outcome.

Professional, courteous, informative, neat and clean, excellent job from start to finish. I would recommend this gentleman to anyone and already have. The maintenance man at the apartments looked over the job and was extremely happy and said that maybe we should recommend HughesNet to more of the tenants.

We had HughesNet as we lived out in the country. While it was slow we could get most things done. However, after we lost our home in the LNU California Fires it has become a nightmare. When we tried to cancel we were told we would be charged for the equipment that burnt if we did not send it back (there wasn't anything but ash, so nothing to send back). We were placed on a one-year hold, which I canceled. However, I was changed for June and July for services I did not use.

We complained of slow internet. Tech came out and adjusted system and it worked well. (Once) It has been progressively worse to the level at which I called. Your tech did what she could with what she had to work with. I wish I could give you a better report but it is still poor and not what was represented when we signed on.

We do not have any complaints! So far so good! They came and delivered and it works well! Slows down in on the weekend I noticed and some evenings. But for a rural area...I would refer others to this company!

I'm a business out in the country. I tried Hughes because I was led to believe they can do streaming of Netflix, etc. After being online, I had zero internet. I did a internet test for speed and was literally zero. I called hughes and they sent over a technician who found I was on the wrong satellite from the Texas homebase. So even after turning on the correct satellite, I still had crappy service. Still, no streaming. 3 seconds of show, 10 seconds of buffering. So, I called again, they kept telling me the clouds were the issue. It was a warm 70 degree day with zero clouds. So, I decided to cancel.

It went very well. I live in MA, but my phone service is in Alabama. I needed a good internet and phone service and HughesNet was able to provide me with the service. I haven't tested it out much yet. I'm sure it will be great for when we visit.

I'm happy with the service, however the signal is a little weak sometimes and it disconnected from the equipments. It caused me discomfort so I had to connect manually all the equipments. Maybe a signal check will help. If you need any further information please feel free to contact me at **. Spanish is my first language. Thanks.

The installer was very polite and efficient. Very pleasant to talk to. He did a nice job installing. He said I had the best reception on the first try he’s had in a long time. When I get everything figured out I will really enjoy my internet.

This is my second opportunity to select HughesNet as my internet provider. I have found them to be efficient in the installation, thorough in checking proper dish and unit placement, the price is reasonable, and I get good results. The installer was superb.

The tech was wonderful and then a great job. Super nice. Was pleasure of working with him and he fixed the satellite a lot better than it was when it was installed. Need to give this guy a pay raise. He is good for your company. Thanks

Everything has been good, but the attempt to register the account was unsuccessful and I find that to be an annoying error from that side. Especially when the service guy made an attempt to give me the username and domain in advance. I would like to just be left alone as there is a regular draft coming from my account.

Yes we would recommend friends and family. The staff at Hughesnet I'd very professional and very friendly. Plus they are fast with any problems that may arise. The techs are also very friendly, very professional, quick with service.

I decided to switch my home phone service to Hughes Net, and upgrade my internet. When I called, the representative was very understanding, easy to understand and got everything scheduled. The technician did have to come out and adjust my outside dish, but other than that, all went smooth and so far, I am very pleased with the service.

I'm not sure what the problem is. Sometimes it just doesn't seem to work for a while and then finally gets through. Maybe it's a lot of people using the system? I'm not sure. Overall I'm happy with the service.

Our internet went down on a Sunday. After working with an agent over the telephone for a long time (approximately one hour) on the following Monday the agent turned in a request for a technician to come to our house. The technician was able to get the internet working again on the following Tuesday morning.

Your company personnel were very professional and I will tell others about the fine service. I was told by AT&T that if I closed my account I would not be able to return. I see no reason at this time to return. AT&T had my computer on a landline and claimed that was the best I could get at this time.

Yes I would definitely recommend to a friend, very professional, was on time and very helpful installer. No hassle on the phone and an American, so we could clearly understand what we was getting and the service. I was very pleased with the service and would definitely recommend to family and friends.

Hughesnet has been easy to deal with and have had no issues with service I’m very pleased. I would highly recommend them to anyone. I live in a rural area. It’s been hard to find internet. They were quick to come out and get it all installed.

I called In because my upload speed was .31. I told the lady that before I had it installed I told the woman that I have to always have an upload speed of at least 2 at all times to do my job. I was told that would be no problem. Well when I finally received my computer and got it hooked up my upload speed wasn’t even a 1. The customer service lady told me to just use the internet for something else. Like what??? This is the ONLY reason I had it installed in the first place. Time and money wasted!

The installation was done quickly and done and professionally. The installer was Very friendly and helpful. He set me up and explained everything I needed to know. The service is fast and doesn’t let up. Even in stormy weather the service held up. I am very pleased with everything so far. Please let the installer know he was very appreciated. There was absolutely no mess or bother from him at all.

The tech was really quick at her work. Was good at the install and didn't cause a mess at all, cleaned up all of her stuff before she left. She made sure the wifi was working great for me and explained everything clearly

They finally came out to my house and checked my equipment. Here to found out the satellite moved. He had to reline it. They wanted me to buy tokens. I pay enough for this service. I have grandkids here on weekends and they couldn't do their homework on their combooks. Internet was in and out. This wasn't the first time I called either.

My wifi never work for over a hour. The connection is very poor. I only have 1 Television and my phone connected to it. A second Television will not work. And sometimes I have to choose between my phone and that one TV. This is the worse WIFI ever.

Always online then off. Have to sign in over and over. Will not stay connected. Offline, connected, offline. Getting real tired of trying to get online. Always on and off. Never stay connected. I will stop this service.

Okay, maybe Hughes Net is great--- if you live in the right area. But apparently I don't. On a good day I get 25 mbps AT best, but that is as good as it gets. And it rarely hits that top speed. If it rains, forget it. On a good day, a 30 minute tv program takes about 45 minutes, thanks to dropped signal, buffering, etc. Worst, even simple Text message drag on and on, and then after about ten minutes I get a Not Delivered Message. I am a captive customer, I have no alternative. But if you do, spend your money elsewhere. You'll be glad you did.

Let me tell you a little something about HughesNet. When we moved way out in the middle of nowhere, we understandably didn’t have many options for internet providers. HughesNet seemed to be the best option for us, even though it was going to cost us double what we were paying Spectrum (dear Spectrum we miss you terribly). We chose HughesNet’s most expensive package ($138 per month for 50 gigs of high speed internet, AND $430 up front to purchase their equipment and installation) knowing we’d run thru those 50 gigs pretty quickly. But hey, we’d still have regular speed internet after the high speed ran out, right? That’s a big fat FALSE. As soon as our high speed runs out, regular internet is essentially nonexistent. The ONLY thing I want to do when I get home is relax and use the internet we are FAR overpaying for, but we’ve come to find that isn’t an option.

Ok, just seems a little slow yet. Other than that technician was great. Didn't take long to install, even came 4 days earlier than scheduled. One suggestion I have is you need a bigger base on modem, darn thing has a hard time sitting up straight.

Talking with Alex to get our account set up to our satisfaction was so easy and he was great to work with. It really was nice to talk with someone that made it simple and no stress whatsoever. Thanks.

We live in rural Texas where the internet is not readily available and had heard about HughesNet from relatives in Oklahoma. We tried a local internet, but it was never what we needed. We switched to HughesNet and it has been great. The perfect answer for us and where we live.

Yes I would recommend Hughes Net. Your customer service department is very helpful and your service man was very efficient. They were both patient as I’m challenged by these devices. The work was completed and my system was back up.

Excellent service: Quick, efficient, professional and personable. I'd recommend them to anybody. I do not know what more I could say about their efficiency. When requesting a mask be worn, there was no quibble about it. The serviceman was properly attired on arrival and remained so throughout his brief visit. Again, excellent.

My technician arrived within the allotted time. He was nice and professional. My service is as I hoped and expected it to be. My internet service has outshined the mifi connections I have and will be discontinuing those. I am quite happy with my service.

I was surprised on strength and phone connection was very strong. Addressing was difficult, since we are rural and remote. Others were wanting this service and Address was their biggest problem. But technician was great on explaining it to us. We strongly recommended to the community. Then again most are on fix Income too, that always makes a big difference. It was a good price. I was not able to get on Hughesnet to register my account, kept asking for username and password. I was not able to register.

Although I was told my monthly bill would remain as is, possibly lower, I cannot affirm that as true yet. I was told my internet speed would assuredly increase but have not noticed any difference. My previous internet download speeds and net experience has been dismal. The slowest of any. I could sign in as guest anywhere, friends, hotels, grocery stores, library etc. All were exceptionally better not by a little by quite a lot. I've yet to see a difference. Time will tell but now I feel suckered into a new contract with no improvement...

Our technician arrived early — a good thing, asked a few questions, walked around the house and then “suggested” a place for the dish. Very polite and thorough. He did the installation, reviewed what he had done, explained how it worked and asked if we had any questions.

The installer Nick did an awesome job! His attention to detail and customer satisfaction was great! The Hughes Net satellite is working great! I live in a rural area and it's nice to have internet that is dependable. I would recommend Hughes Net to anyone looking for satellite internet!

He was very prompt and polite and did his job in a timely manner. He could answer all of our questions when it came to the equipment and he made sure we was all good before he left. I would recommend the man that installed my equipment. He was amazing.

The wifi service is great. Loads my internet tv well. Also the service that came to install equipment was awesome. Couldn't have asked for a more knowledgeable person for the job. The only issue that I have had with the service itself is it loads slow on my phone when I'm using the internet tv. I'm thankful for doing this, it's a lifesaver and will help me save money in the long run with cable bills.

Super slow downloads, weather outages, delayed signal. I work from home and this is not for me. I enter a lot of data and with the delayed signal, slows down my productivity immensely. I spend more time waiting than working.

After numerous calls to improve service and ineffective service representatives, that are from a third world country, I have given up. I live out in the country and my cell phone hot spot is faster and easier to use. It is a scam when they use the word "speed" in any context.

Representative was very helpful and polite. She was on the phone for at least a half hour. She helped me set up the whole process. I would definitely recommend her to anyone who needs help with registering for setting up an account.

First day of installation having problems, buffering and slow connect speed, three calls to customer service which is answered in India and their script is read off a computer seems like, I was told on the third call which was the 5th day of service that I would have to pay a early cancellation fee of 400 dollars, this service is the worst and slowest ever and would not recommend. It's so aggravating to have to wait on buffering and slow connection on the internet for the price.

It was pleasant talking to a the person about getting wifi. They explained everything and answered my questions. Very happy with the service. I would recommend this service to my friends and family. It works great even at my mother's house. The serviceman was very good at installing the dish too.

This is a HORRIBLE company! First off they are slower than molasses and I work from home. First falsehood they told me is that they work with VPN for our company so I can telework. I had to use 4 days of PTO Time because I could not log in! I had to get a different provider so I could work from home and they said they would charge me 800.00 and I told them I was not paying that. All of a sudden as I was paying my credit card bill I found that they fraudulently charged my card without consent! BEWARE PEOPLE!! I will be giving this negative review everywhere!!

I'm 65 yo and have had several internet companies during my life. HughesNet is the worst by far!! I had them for a year and a half. They would screw up my bill every two months and charge me more. I would spend an hour on the phone each time and they'd straighten it out, only to go through the same thing 2-3 months later. Horrible customer service, slow speeds unless you want to purchase more and more tokens. When I finally cancelled because it was just too frustrating, I said to the female c/s rep, "I'm just glad I won't need to go through this anymore". And she said "well, we're happy to see you go". I'm dead serious!!!!

The tech that came to set up our Dish network and HughesNet knew what he was doing and and had patience to set up all the TV's we had requested. Also I am still impressed on how many hours he wash here to complete the job and then explain to us on how to use it.

Our installer was terrific! Very knowledgeable with some very helpful hints, etc. I would give him my highest marks! Installer was on time and worked diligently to get our system installed. Everything was tested to ensure it worked properly. So far the service as met expectations.

After phone calls to tech support did not fix my problem, a tech came to my house the very next morning. Tech Dave ** immediately found and fixed the problem (literally within a few minutes). He was excellent, considerate, and professional.

Installed by tech that was very knowledgeable about what he was doing. Went smoothly with no problems. He was very friendly and made sure he cleaned up work place and took out trash. Made sure all my internet items were working properly and explained the remote.

I could not sign in. It refused my password. When I tried to answer your identity questions, I couldn't click at the bottom because I could not get to the bottom of the page. I couldn't pull the page up higher.

We've only been a subscriber for one week and it is better than Firewire for sure. Only problem is, tho service is constant I'm unable to watch YouTube videos like I could on the rare occasion that Firewire worked at all. Strange, but only a very few videos will play at all and when they do, it is sporadic and subject to stopping for no reason.

We are new customers and, during these first few weeks our internet has been very quirky...it goes out several times a day, no service at all last 4 days. So frustrating as I am a teacher working from home, and my wife is an online student relying on Zoom and not able to attend class. This has been a highly stressful experience so far. We have a technician scheduled tomorrow.

I still don't get the greatest signal! I got it just to watch Netflix and things like that and it doesn't get the greatest signal but I can still watch Netflix and whatnot. It just takes a while to load and sometimes it cuts in and out. But we live in the middle of the country pretty far out from the city! It's good! I just wish it didn't buffer so much but it's better than not having any kind of internet!

No issues with the service so far. Can't complain about the connectivity. Price is a little high, but there are no other options currently in the location. Is capable of supporting a security system which is helpful.

The installer was very thorough and he explained everything. He gave us several option on where to install the dish with the pros and cons of each location. He did a clean job and was very friendly. I would highly recommend him to other customers.

This company is by far the worst company I’ve ever had to deal with. They deceive customers with their false advertising. Their internet service is extremely slow and almost stops working all together when you go over your limit to the point you can’t load Google. Customer service is a joke and all they do is blame you for the internet being slow and then hang up on you. I suffered with them for 10 years and I’m so glad to finally be able to dump them for a real provider.

Service was easy to order, technician was good communicator and very pleasant. Modem and placement were explained well and possible issues that might come up. Able to pick up a much better signal and Viasat. Overall speed is better. I hope it continues to work so well.

Well so far with using that we've had a great experience. The gentleman that initiated and set up our account for us was absolutely fabulous. He spoke with my husband. My husband said that he explained everything very thoroughly and so far we have gotten exactly what we expected to get.

Was very happy from start to end. The entire staff made was great and the service tech during the install delivered great customer service by respecting our time, respecting us as customer and property. The antenna was installed properly and professionally. No issues so far. Only during storms we lose signal but now is good.

Service slightly slow but overall happy with internet service due to being in country. Prompt installation. Worker was very helpful, patient and professional and took the time to explain his actions during the installation.

Hughes Net was great to deal with. Excellent customer service and great response time. They had some to my camp in 3 days to hook up landlines and internet. The techs that came to do the installation were very nice and accommodating. They did their job very professional like. Very neat and fast.

The technician was very helpful and stayed well past 6pm to get the job done and went out in practically a blizzard to put up the dish. Great service except did leave telephone wires that we did not need and an old drill bit but overall good service.

The technician came in and checked my computer and tested the signal strength then went outside and 15 minutes later he was back and said that it was all ready to go. Very satisfied with what he done. Thanks, Ed.

The installer was very friendly and explained everything he had done and answered all my questions. We're very pleased with Hughes Internet service and the price is very affordable. We live in the foothill area and need a reliable internet for our service.

The free installation was excellent. The technician was very knowledgeable and efficient. I’m a little disappointed in the speed of the internet compared to Dish. I thought it’d be faster. Turns out we just get more of it but it’s still slow!

Our internet does not support the live streaming of our TV. We were told by the salesman that it would support our current usage. It freezes frequently. When we reached out to customer service, we were sent to a second technician to address the quality. The second technician was very rude and told us it would cost additional dollars to get them to trouble our system. We are very dissatisfied with the service and do not believe we should have to pay more to receive equivalent quality of service to our previous provider.

The Wi-Fi and internet is average at best. Cannot stream Netflix or other streaming apps without interruption. Always rebooting, and slow speeds. If there is another service provider that is not satellite, would definitely get that service. Unfortunately not that many choices. I do not recommend if you have a choice.

We are very dissatisfied with the service since day one. When we perform a speed test it shows around 30-36 download speeds but in watching a YouTube video it pauses continually. We have had numerous calls with customer service with many adjustments made to the router but it remains very slow. We are very dissatisfied and are considering having it removed and canceling the service.

I am in a tough Signal area with several competitive attempts that failed. This is working very well with great picture quality day and night.. Service was on time, monitors were explained and cleanup was performed. I have no issues. Guests are very impressed.

Hughes is the worst ever in my 50 years. They over promise, and the customer support is even worse. I could never get their internet service to work correctly, and after a year of attempting to fix, I gave up and cancelled. They proceeded to charge me almost $400 for cancelation early even though there was plenty of documentation to no service provided.

Cannot watch youtube. Cannot work at home as internet speed like dial up. TV works ok, but going outside of TV trying to view NetFlix and YouTube or logging into my work through Hughes is a tad better than dial up. Wish I had gotten a Verizon Hot Spot.

Was just as described, serviceman was very courteous and polite. Good so far. Just got this about 1 1/2 months ago. He was also on time and called before he came. Great. He was very helpful with questions that we had and did his best to answer them.. I would recommend this to anyone.

When my service tech walked me through the problem, we found that my surge protector had failed. Great service resolving the problem. During the last power outage my surge protector had failed. Great service from my service technician Mark. Outstanding.

I love my internet service with Hughes Net. Thank y'all very much. My Aunt Mary **, My Sister Law Kathy **, My Sister Vergie **, My Nephew Derick ** I told them all about y'all service. Now they very much enjoy the internet with hughes Net service. I will try to get much People I can to have Hughes Net services with y'all.

Used ViaSat for a year. $165 a month for a service that was subpar, never worked during the day, constant buffering and wouldn’t even load a thumbnail on YouTube. HughesNet has been much more affordable, reliable and faster, with accurate data usage. Funny how with ViaSat we would go over our “unlimited” data in the first week of use, not now and are doing nothing differently. Should have switched a long time ago!

I can not understand those from Tywin, Mexico or South America phone operators. They do not complete the info back to the USA. They also said they could not transfer me to the USA so I could complete my business. The equipment installation went fast and done right.

My husband works from home at this time and sometimes the internet service is so slow he can not connect to what he has to do. Is there a way you can improve the reception? It just isn’t as good as what we thought it would be. Value wise.

Slow to load pages, attachments videos, this equipment is installed at my second residence at **. Not only are the download and upload very slow on my laptop. Video streaming on my smart TV or iPhone 5 is totally useless. Will not stream. The system does not work as promised. It is no better than the Frontier DSL that I got rid of.

Fast internet, excellent service, would recommend to my friends and family, fast installation. Great customer service and the installer was prepared and very helpful and knowledgeable, my only regret is that my family didn’t get internet service sooner, keep up the good work.

Slow connectivity and download speed. Many times the internet disconnects and has to switch from 2g to 5g or visa versa. Matter of fact when I tried to send this message the connection was lost x2. We only got HughesNet because there were no other internet service available.

Download speeds are nothing like we was told. The app I downloaded on my phone is terrible. First day of our new billing cycle it showed we had used 11% of our not so high speed internet. Now I’m stuck in a 2 year contract with this very poor service.

So far so good. We are enjoying our service and enjoy having good internet. Thanks for good customer service and the installation gentleman was awesome. Quality of service is great! Proud of help from ordering to installation. Timing of installation was great and understanding. He showed us everything we needed to know

Buffering frequently when trying to watch a movie on prime video. It doesn't happen when watching Netflix. I have nothing else using WiFi. What's the problem? I need help with this problem. Why is this happening. I don't have any else on using WiFi. Could you guys help me with this problem. That's why the low rating. Fix this and I will give you a higher rating. I will be happy to watch a movie without all the buffering. Thank you in advance for fixing this problem.

I was very pleased with y'all's service and installation. And the technician was very understanding about my situation. I tried for a long time to get service out here. From local companies and they couldn't help. My sister gave me a flyer that was put on her door. By y'all. Thanks again.

Ever since we have voice phone there have been problems. I have called several times to get it fixed. Right now we can not call or receive any calls. We do have a dial tone, but then it immediately says our internet may be out. That is not the problem as we do have internet. So please look into this and FIX it.

Salesperson pressured me to buy services and capacity that I did not want. Then at the end when he read our "deal", he snuck in an unwanted and unmentioned service for McAfee Web Security. Then I received a bank charge for $2.43 on 12/23/2021 unexplained and unauthorized. Furthermore, the service is slow and inadequate. I will recommend HughesNet's competitors to others. My dumb mistake.

In and out of service always and it's not unlimited for the cost. And it run out too fast for kids that in school for they work and it don't connect to any of they school computer. I think the Hughes is for someone who dont have kids in school and etc.

The gentleman that came out and hooked everything up was very polite. He called to let me know when he would be there and when he was close to my house. He asked for things if needed. I would definitely go thru them again if I had to.

I am disappointed in the quality of internet service we receive from HughesNet. The connection speed is too slow. Videos are fuzzy and constantly loading. With the funds that the federal government has given to internet companies to enhance coverage to rural areas there should be better access than this.

More than double the price of CenturyLink...much slower internet service....and misinformed re former land line number porting. I wasn't informed that I'd need an extra satellite dish installed. Overall if I had to do it again I would never choose Hughesnet.

We were told the service would be fast and accurate and to be honest it’s about the same as our other service. It also has buffering which is so annoying for the price and all that we were told with the initial set up over the phone with one of your people. We’re not getting our money's worth.

Have not used it enough to know if I would recommend Hughes Net to anyone or not. What I have used I like. The only phone problem I have is when someone I'm calling answers they cannot hear me for several seconds. It get very frustrating.

Was trying to get help from Service. Cable install is TOO SHORT!!! Need about 8’ more slack to reach house. No one ever returns my calls or gets back to me. I don’t know what else to do. The service itself is fine. Just cables come out of ground 8 ft short of side of house.

The internet service at my residence is poor and very slow as far as the service that you provide is not good for the area that I live in. Very poor download speed and upload speed are not great as to what I’m use to and where I live. I need great internet service so I can receive my fire calls and lately I have to rely on my fire department radio to get my calls.

Verifying whether my account was registered properly since a message on my bill stated that my account was not registered. I sent an email to customer service because I was never able to talk to a live person and chat did not respond.

The System hasn’t worked properly since they installed it, I have called multiple times for assistance and still nothing, I hope someone can come back out and take a look at the system to see if they can help.

There are days that some programs won't even open. My husband works from home and has difficulty doing his job. Would not recommend HughesNet. We are sorry that we even signed up for this. Would have preferred a faster service.

Not satisfied with uploading or downloading speeds. Take way too long for Netflix and other streaming services to connect. Buffers too many times prior to and during shows. Like right now… Can’t get connected! Pitiful and not happy. Not as advertised.

I had problems with static on my phone, slow internet loading, and Netflix signal kept dropping and restarting. I contacted HughesNet multiple times and they were not able to resolve the problems. I switched back to Xfinity and all the problems disappeared.

I sent an email, I called 8 times and the call was dropped every time after I went through the menu to reach a person and I never spoke to anyone. I have yet to be able to talk with someone about my issue with my service. I am considering canceling. If this is how 2 years with you is going to be....no thank you.

Streaming anything is a joke. We let the installer take the easy route installing the router in our bedroom. Had to add a $100 booster to get any service in the other end of the house. Service is still not good.

I have been with Hughes since 2011. Changes in the service have been slight on this end but no more than I use the computer. I have been able to keep up. Gen5 seems to be a good thing for me. Thank you.

Living in a rural area, internet is limited. Hughes provides it with good service. Exceptional customer service, appointments met as scheduled, online billing capabilities and they strive for good customer relations. Tech took the time to fully explain installation process and made sure all questions were answered.

Too much buffering. It buffers every 30-45 seconds. This takes away from the quality of the product. It is very aggravating to watch a program and the buffering starts. I am open for suggestions on how to eliminate or greatly reduce this action.

We’ve had HughesNet for about a month and I’ve used my phone hotspot more because the satellite internet is so slow. It sometimes won’t even load enough to use at all. I wouldn’t have signed up if I knew it was going to be this slow.

30 GB of data only gets about 20 (or less) episodes of TV shows/movies on streaming or on demand services. And it only downloads well during daytime hours. In the evening the download speed drops down to 1.75 megabits which makes it impossible to watch on demand on DISH. This is before you run out of data 2 weeks into the month and have to purchase more "data tokens" in order to use your Roku. I am very disappointed. The wifi speed is slow for my laptop too. Lots of buffering on both streaming and computer work. I am going to have to purchase a cellular hotspot in order to watch streaming services every night. I am not happy!!

HUGHES NET. I am a new customer and sad to see Consolidated Communications was not able to continue to service our area after our renters left our home. Unfortunately, for me and I am sure several other unhappy customers, they are the only option. We had better customer and internet service on a remote island in Alaska!! The issues below are STILL unresolved after 2 ½ months, since establishing with Hughes. We established service for internet in early October 2021. Since then, Hughes has been HORRIBLE to work with. Poor customer service, sloppy work, unreturned calls and poor internet service. I have spent more than 40 hours trying to have Hughes and their installer COLD River Communications) do the right thing. Hopefully this will save someone else the headache we have gone through.

We were impressed with the demeanor and professionalism of our installer and the service has been quite good. HughesNet works well with our home security system, also. We would definitely recommend HughesNet to our friends and use this service again.

The installation guy was able to work with my schedule. He called and made sure he was going to the right place. He got there on time and told me how long it would take. I got done in less time. I was impressed. The speed has been great. I think the price is great deal for the service.

Would like it to be faster for what it is worth, but it is definitely better than no internet at all. There are sporadic issues from time to time, but it seems to work okay. Would like for it to be faster than it is and not to have any problems, but who wouldn't?

Compared to my local provider, the Hughes installation was a work of art - miles apart on craftsmanship. The internet from Hughes is great, and it just works. The speed is better and everything was done cleanly.

After talking to several of your employees I finally got my email account set up. My only concern is why do I have to talk to someone in the PI when I live in the US. I am not to happy about that kind of service. Thank you.

On time, very knowledgeable, very courteous, patient, and very helpful, and all around good person, I would absolutely tell all my friends about the company and the very nice installer that helped me and my husband out and I recommend him for a raise please if it is at all possible

When I signed up for HughesNet, I spoke to a rep regarding the monthly time I would receive each month on our 10 gig plan for streaming service. I was told that would give me about 120 - 140 hours per month. I later learned through several sources that is flat out false! I will receive about 1 hour per gig each month. In other words 10 hours per month of streaming service. It is very disappointing that I was given false information.

Both the installation and the follow-up technician's service was great! The satellite became mis-aligned but the service agent as well as the technician who came out to re-align it were very professional. Unlike other internet companies, I felt like Hughesnet wanted to help. Very nice.

Very happy with Hughesnet when I called and ordered customer service was great. The technician that came and installed my services was great. He had a hard time getting it to work but was very calm and got the job done

Technical personnel showed up on time, installed everything, cleaned up, made sure it was working properly. I am very satisfied with his work. Hope it will be well worth my $60 a both. I would recommend your co. To my friends.

Installation was perfect, but speed of connection and reliability of connection is like dial-up. I would think a satellite signal would be more dependable. My previous provider through a cable network was in fact much faster! My connection fails frequently for example while trying to complete your survey.

The tech was very good and anxious to work with me to minimize any damage/disturbance to our new house while installing the unit. He helped in making certain the indoor unit and its wiring could be hidden and the exterior unit was located to maximize signal while minimizing any disruption of our view or the aesthetics of our house. He also was helpful in leaving plenty of wire outside so I can eventually bury it after other dirt work is completed in the same approximate area.

I had a repairman out to check my internet for no signal or connection. He was very thorough and got it all fixed up and running faster and better than before. He had to replace a few parts. Was fast and efficient. Very polite and informative.

Sales person was very polite and helpful with my problem. So far it's working good. The only set back is when the weather is bad. Other than that it's working well. Be We hope it will continue nicely so we can use all of our electronics.

I had to carry the old dish to my dumpster. It would have been easy for him to taken it and I am 79 yrs old! In addition took a long time for schedule. Had to talk with different people. Never got same answer twice and I see no improvement.

A recent issue with one camera was resolved and customer service and technical service people did a good job. Staff were pleasant and very helpful. The issue took a while to resolve but all is well now. The supply needed should arrive next week.

The technician was on time and very professional. Thanks for the great service. He also left detailed instructions on how to connect our devices that weren't here when he was. I had everything up and going in no time.

Tech was on time, professional and personable. He had to get a little creative with the dish activation on the roof (snow/ice), but we were able to make the necessary system updates. Tech was able to get us set up in the system without any issues. Service has been good so far. Bob

Absolutely great! Tech James ** did an outstanding job and was very thorough and courteous. I am totally satisfied with all but as usual it is hard to get my e-mail on screen and that is your company's Fault! Please fix my status on e-mail account!

I've only had my Hughes Net service for a very short period of time, but I can truly say that I'm very satisfied with the quality of the service and very pleased that I have WIFI.! I'm so pleased, that I will recommend Hughes Net to my friends & family.

Both customer service and the tech. was very polite, explained process, gave an overview of Hughes net and answered any questions of concerned. I am very pleased with the product thus far and I would recommend others. Thank you and have a great day!

Good service so far. Good customer service and install went smoothly. I like that I can add more to my internet service and I have seen and talked to several neighbors that have both Hughes and Dish and are pleased with it.

The repair man came out and replaced some components of our internet service including some wiring and the modem which were all defective, along with some components on the satellite. It is working fine, a little slow but so much better than it has been in a year. The tech that installed our system used some old cables left from Viasat. I feel those were faulty for a very long time and probably shouldn't have been used. Also the modem was faulty. The repair tech was very knowledgeable and courteous. I felt very safe with him in my home. Thank you.

The installer was point on even while training the person he had with him. Everything was explained to me in detail and all questions were answered completely. I am very happy with the installation and the nice way things were explained. I will recommend HughesNet!!

Works well but does weaken at night sometimes but probably not because of Hughesnet. God Bless you. Glory be to God. Merry Christmas. Glad you provided a way for low-income consumers to have internet.

I want to cancel service. It’s horrible. Cannot work or stream tv. I just want a full refund. Should not have to pay for lack of service. I have not had wifi continuously for more than one minute at a time since the installation.

Technician did a great job in a timely manner and accurately. He answered all my questions. I definitely will recommend to my friends. Also he was very nice and friendly. He gave me recommendations that would help improve my internet. Thank you so much!

I am in a dead zone and can only get internet by satellite. There are many companies in my area offering much more competitive rates. Some as low as $30 per month but are just out of my area by a mile. Your company needs to consider the area and needs of the customers who cannot get any other service and are held hostage to your rates and ridiculous slow speeds.

We dropped Centurytel internet, because it is very a weak and very frustrating wired connection, for amount of the quality of signal. Hughesnet was very fast to install satellite service, and has been good so far. The signal is strong and reasonably consistent so far. We are committed to a two year contract, so it is a very early to give a 5 star rating. Time will tell.

We are loving it so much and we would recommend whoever needs internet service. And the technical support was very nice and arrived on time and they cleaned up behind themselves and it didn't even take long. We thank Hughesnet so much.

Great WiFi.... Have had no problems as of yet. Comes in perfect and our installer was fantastic. Kind and friendly and very efficient. There are not enough words to put here to tell you how happy we are with the service.

The service is extremely slow but the only thing we could get in the area. Everything is constantly lagging. Can’t watch most movies due to the slow speeds. Internet is only on one device and can’t even use that device. What a ripoff.

Living in the country, there aren't a lot of internet options. We were with a different satellite internet company. We had a new roof installed on our house and we were going to have to wait 2 and a half weeks for them to come out and realign the satellite. We had been at the company for over 10 years. We were able to get installation within 3 days and are very pleased with our package and speeds. I highly recommend Hughesnet!

The Technician was on time from the time he called me to let me know what time he would be there. He was very courteous and very knowledgeable about his job. He took the time to answer my questions and made me feel comfortable with the system. The system works much faster.

I am very happy with being able to use my security cameras thru Hughes Network. I told my sister about my service and she installed the monthly service in two of her rental homes. The installer was professional and was very quick in the installation.

I asked if Hughes Net has a senior discount for us elderly people of a fixed income. The only answer I got was to call a phone number for customer support. I just want a discount that senior people need.

Overall it’s great, but when watching movies on Dish we have serious problems with buffering that we didn’t have have with Century Link! I have spoken with HughesNet a few times and still having problems while watching movies! The buffering only happens when watching movies. Everything else works great.

Internet is too slow. Dislike switching internet codes to get signal. Words can not express how disappointed we are with the service. If Xfinity was available we could have had our service transferred. I've had someone with the knowledge of the codes look at it. Their question to me was why didn't the tech combine the two codes together to get a stronger signal inside the home for customer logging into internet. I just wanna scream!!! The two codes I linked could be combined.

Great service. Have not had any problems since I switched to your company. Would recommend you to friends and family. Easy to use app and other programs and all the people that work for HughesNet have been real helpful people.

The technician was quick and accurate to set up the service. The Internet service is accurate and fast. I can access the internet anywhere in the house and I am able to print from a remote location. I am very pleased.

Slow connecting buffers all the time. Cannot use more than one device without being slow. Buffers when it's cloudy and worst when it rains. Cannot watch movies on laptop in another room even when nice outside. Buffers when it's nice outside or when using the tv and others devices.

It is all good except we lose sound a lot. Once we change channels it will come back. It happens all day long. Is there anything we need to do so that this will stop. It is frustrating when we are in the middle of a show.

Had some connection problems. You dispatched a great person, very personable, very respectful, took care of the situation, explained everything out so we could all understand it. Hopefully if I ever have another problem he's the one that gets to come to do it.

Purchased to be able to stream live tv and have WiFi calling in a remote area and did not work constant buffering and poor cellular wifi calling looking for a package that I can watch live tv and have internet and wifi. Liked the vacation home package beings I am not at my vacation home all the time.

Less than a month in and I have had to call customer service multiple times. Feel sorry for your reps as you can tell they have been well schooled on excuses. We are finding out stuff now that were not told to us when we signed up and when the installer was here. It's unbelievable the price you end up having to pay for living in the country. Was just told, "Connection lost, try again later." OMG, I rest my case.

We had moved and needed good internet service. A neighbor recommended this internet service. We called and service was installed and working quickly. I will say I have enjoyed the quality of programming we have available. Best tv programming we have ever had. Thanks. Keep up the good service.

When talking on phone there's a lag in our response to the other person and we end up talking over the other person. Also, the phone service has died on two different occasions. Customer service people are difficult to understand and communicate with.

I would rate it 5 stars except that it is a little slower than what I use when I use my cell phone as a hot spot. We have had no real issues overall, however. I have not yet streamed more than one movie, and that had only one slow-down.

I try to watch movies and such but it is always circling trying to catch up...Very frustrating. I don't quite understand why it's so slow when you advertise a better speed. Maybe one of these days I will figure it out...

My mother was the credit cosigner. I was the authorized user. It isn't that difficult if the bill came in my name. I was cheated out of six months if not years of discounted service. I feel like I should be reimbursed for being over charged to the highest level. But more time than not your company will find some excuse to say it was a problem or some lie to to guard their gouging. I just want you all to come and get your modem and whatever equipment you have left here I ask that it be removed as soon as possible.

So far so good! Service is very reliable. It’s very good for genealogy work. I’ve used also for major news outlets. The serviceman was excellent on connecting the dish. Bologna thanks for your reply. Thanks and yes I did and it was great. Thank goodness for all the help in our life. We love it and thanks everyone for all our lives together. We have no idea what we need for our future. Thanks for our help and your help with our new job. Thanks again for your efforts and our efforts to help us get to the house and we are all good. Thanks.

Wifi is too slow for the high price. I called y'all. Said tech would get in touch with me. Never did. Ya need more wifi speed due the high price y'all charge or I'm gonna change providers.. I know I can find a cheaper company with more gb for this price.

Installed the system at deer camp near Iraan, Texas for internet and steaming TV. Using ROKU and getting digital freeze on all channels. Thinking seriously about canceling service as it’s completely worthless as it is now.

The service is slow and the buffering is consistent. In the country you get what you get. Your constant desire for feedback, which seems disingenuous and annoying. Seems like you are just filling a job requirement and not truly concerned.

I'm very happy with the service at this time. I would be very happy to tell others about your services. Your Tech who installed the product was very helpful and friendly. You need to keep people like him around your company.

Internet speed is so slow that we can't do our daily duties of our job.. Have to complete internet duties on our phone internet.. We are needing help to find your high speed internet that you say you provide. Please call or send someone out to help with problem **.

I believe the guy's name was Thor and he went the extra mile to fix us up. Internet is a little slow but we are not in the city anymore Toto so it's all good. He even helped with connections and gave us very helpful information.

I am pleased with Hughes Net! It seems fast & reliable. I am also happy with the spell check feature! Very helpful. I have had no problems at all with it. Thank you for a great product! I don't know what else I can say, other than I am pleased with it totally.

Has not been resolved after 7 attempts and purchase of booster that has no effect. Problem is here at the site of a recent installation of the Hughes internet, we are new customers and feel this should be addressed here at our home.

Price is very high, lots of my friends won't subscribe because you have a reputation of being high priced. My service seems to upload slow also, I watched a movie on Netflix and it stopped 2 times in less than an hour to reload. I admit I'm not impressed with HugesNet. I am paying $28 more per month for 40 GB less if I have the correct terminology.

These guys are a ideal scam artist mix:

It was suppose to be extremely fast but it is the exact opposite! Extremely SLOW! Pathetic!! Wish I would have known better!! I bought the equipment so now I am stuck and screwed! My VOIP Phones do not work either and I am faced with buying a ATA (Analog Telephone Adapter that costs a fortune) through Hughes which is outrageously priced. Of course, got screwed again after getting an internet service slower than AT&T DSL. Horrible Experience so far!!!

I contacted your business in order to get WiFi so that we could drop our cable service and use the Roku. Well guess what? Your service doesn’t work!! It’s slow, fuzzy and won’t even show anything half the time. This is not what we signed up for and I would like to have all equipment removed as soon as possible.

Rob, that installed my Hughes Net, did a great job. He was on time when they said that he would be here. He was polite and made sure everything was right before he left. He also made sure that I knew all about it before he left. I am very satisfied with the service that I received.

I had Viasat for 9 years and they were worse than ATT dial up. All I have to say about Hughes Net is HOW GREAT THOU ARE. THE BEST. THE GREATEST CUSTOMER SUPPORT I HAVE EVER EXPERIENCED. I would give 10 star rating if I could.

I had the very best Technician (Alex) who was so patient, caring and kind. Perfect for older clients!! So far so good with my Internet. Sometimes gets really slow but not all the time. I would definitely recommend HughesNet Gen5 especially in rural areas where there's lots of trees. They are actually 1 of the 3 that does work here.

The gentleman who installed the equipment was very polite, worked steadily, and cleaned up after himself. Our phone service is great, and our Internet service is so much faster than what we had before. As of this writing, we are very satisfied.

Both young men were very polite, efficient, able to explain anything we ask. Did an excellent job. Thank you very much. Am enjoying service more than ever or any other provider ever offered. So happy with this. Will recommend to all our family and friends

My installer was Mitchell. He was very mannerly and knew exactly what he was doing. The whole appointment time was very short. He got it done and I am very pleased. Thank you to Mitchell and all of them at Hughes Net. Great people!

It was a pleasure to meet someone who takes pride in their work. He arrived on time and explained what the installation process was and how it was going to proceed. If I had any questions during the installation he was more than happy to answer them.

Warm, encouraging, and appealing: Everyone I came in contact with was professional, and eager to accommodate my desires. I was given options and various packages to chose, as well as educated on what best service(s) that pair with my needs.

Services were professionally done. The installer was very respectful of my parents, who are 86 & 88 yrs old. He explained the steps he was taking while installing the internet and phone. It is comforting to know there are still companies that care about their customers.

I am very dissatisfied with the service. It takes 2 - hours to watch a simple 30 min show. It buffs every 30 to 45 seconds without fail. At this point I would rather have no service than to pay for a service I can't use.

Young man was very professional and did a very good job. He was on time and helped me understand how things work. Took extra time to make sure I understood. I have nothing else to say other than customer support on the phone was horrible.

The installer was neat, polite, and explained everything completely. I am encouraged by the customer treatment! Thanks for a great first impression. The installer was on time and the service we now have is great! Looking forward to a great experience with your company.

The installation was done in a very professional manner. When I had questions the customer service people were outstanding. I called 3 times, on different issues. I spoke to 3 different people with excellent results every time. As it turned out my issues were self inflicted. The customer service people treated me as a valued customer and talked me through each issue.

I had to purchase their internet because reputable service wasn't available at the time. The tech was so unprofessional. Pulled up, had an umbrella out. Was sitting on the back of his truck waiting for us to come out. Every time he did one task he would stop and smoke a cigarette or on the phone. It took him 3 hrs to install our internet. What they offer is extremely too expensive for me NOT to have internet. I work from home and was not able to do so because most of the time was spent waiting for the buffering to stop. Funny note, When I was returning their product. There was a woman at UPS sending her product back as well; she said they asked her why she is leaving and she said that she didn't want to sit and wait for it to buffer for 2yrs. They had the nerve to charge me $300 to cancel and the damn thing never worked. Don't walk. Run from this company.

We are experiencing some buffering on TV and some slow downloading on our iPADs. We were used to a higher speed at a lower price, but satellite was our only option once we moved to a new location. We can live with it but miss the higher speed at lower cost.

It has very low streaming speeds and is constantly needing to buffer or refresh for YouTube and I only have two devices connected. And all they can tell me is that I need to lower my rate 1080P or 720p.

The person setting up the contract was very nice and courteous. The response of setting up the equipment was quick and the tech was professional. But now have had it in service for a bit, we find that while watching Netflix, many times it has stopped and we have had to start the show over multiple times during one setting. Also finding frustration with watching Youtube. I find the usage on my computer moderate but OK. We are not gamers. I switched from Connext because of their reliability issues. Their service was much cheaper and while working we didn't have these issues. I was hoping that by switching that I would have the same response with better reliability, especially with paying the much higher cost.

HughesNet has been great! Works as well as ATT Uverse! ATT was extremely slow. Don't hesitate to use HughesNet. HughesNet was our only option when we moved to a rural area. We were very hesitant to sign a 2 year contract. So glad we took the "plunge." Our service works just fine.