HughesNet Gen5 offers a range of plans with fast speeds, built-in Wi-Fi and No Hard Data Limits, so you can do more of everything you love online. Available where you live today, even in areas with slow or no high-speed options.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Simple plans
- No hard data caps
- Good for rural areas
- 24-month price lock
- Expensive cancellation
- May be slow
HughesNet offers a variety of benefits, like no hard data caps and a 50 GB bonus zone. While plans are limited and canceling is expensive, the service can be affordable and effective for rural homes and business owners.
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I had a problem with my old provider's cable, and was told the soonest they could send a technician was 2 1/2 weeks. I called you and asked about packages and installation times, and was online in 24 hours, thank you.
They explained every very thoroughly. They broke down my bill and explained how much each service would cost and when it was due. They also gave me every discount possible. I was overall very happy and would highly recommend their services to a friend.
The technician that came out on install and for the readjust was great. Quick and friendly. The chat rep I dealt with for CS on the app wasn't good but someone else called after the weekend and got it all sorted and fixed. She set up the tech to come asap and I saw him two days later.
My picture isn't clear on either televisions I am watching and the connection is poor and very slow it's interrupting every show I am watching. I actually was going to call about this to see what can be done. Other than that I am satisfied.
The Installation went well and I seem to have a good signal. I have however tried to contact customer service several times in regards to a $300 visa I am suppose to be receiving. I guess I need to research. Customer service is getting harder to find a real person! Still I await my $300 visa. Thank you very much.
The technician was very kind, knowledgeable, patient, accurate, and successful!! After many tries to connect the television Internet for streaming she was successful and then our iPhones had to be troubleshooted to discover the problem there. She found the problem and was successful.
I've experienced only Horrible performance. I can't make a phone call using wifi. It cuts out completely. Or use Webex, it freezes up and the screen goes black. It is embarrassing.. I would like to cancel. I will be calling to see if I can cancel. It's really useless and slow. About 30-60 seconds just to open a document. I didn't even try to use Netflix; I was so frustrated with it.
I called in with a billing question and everything was taken care of, plus extra help and explanations. Very friendly and efficient customer service over the phone. The tech who did the installation was also friendly, informative and good at his job. Would recommend them especially if you live very rurally.
We’ve lived all over the United States and have never experienced this kind of fraudulent service! The internet connection is poor, as many of you know, but the process of cancellation is fraudulent! I have specific details and confirmation numbers that detail the fraudulence! Finally able to cancel service after several months of hell only to be billed again 8 months later for service we were not receiving!
Do yourself a favor... if you're considering HughesNet, just say "no." You'll be much happier. Why, you ask?
1) Our internet is *consistently* below 2MB/sec download and under 300KB/sec upload. Very rare exceptions. They've sent someone out to look at it several times.
2) Billing is clueless.
3) Customer (dis)service is... well, I would say "laughable" but I seldom feel like laughing when I have to deal with them.4) More on customer (dis)service: I actually just got off the phone with them because we were going to upgrade from Gen4 to Gen5 in the *HOPE* that it would make a difference.
a) The computer couldn't find our number on record (we've been with them for well over 5 years due to lack of options).
b) When I *finally* got an actual person on the line I was told nothing could be done because I'm not the *primary* name on the account. We had my name added to the account 2.5 - 3 years ago *specifically* so I could handle any issues as necessary through the day while the primary account holder is at work. It was honestly less frustrating back when our internet was bundled through DirecTV... and that's saying something!
Bottom line, if you're like us and live out where satellite is your *only* internet option RUN, do not walk, away from this company. Use literally anyone else available. If you can hold out for Starlink to be available in your area, that's probably going to be your best option. As soon as we can get it here, that's the route we're going.
The phone people were not helpful. They were kind though. We were without service for a month. Had to have a service call to adjust device. Our service man was kind helpful and detailed. Told what he was doing and how it all worked. Very professional.
Gentleman came to fix the antenna for my wi-fi. Roofers who redid my roof removed the satellite and messed up my wi-fi reception when they put it back up. Your employee came and reset the satellite so that I could get my service back. The gentleman was very polite and took care of the problem.
We had a problem when our dish got bumped and the service tech was fantastic. The people in IT went through all the problems that could have caused the internet outage and phone outage and were very, very, helpful, pleasant, and explained all they were doing. We are very, very, happy with your service.
Had a problem with slower internet. Called them, they found the problem, sent someone out to recalibrate satellite (caused by extreme winds), up & running perfectly in no time. Representative was extremely courteous and helpful. Made my day! For those of us living in rural mountainous communities, Hughesnet is the way to go. Thank you Hughesnet for your excellent service.
Service person was very courteous and seemed to know what he was doing. After the service was completed we have not had any other issues. This is the first time we have had any problems since we have used Hughes Net.
Great experience. The technician was professional, knowledgeable and friendly. He explained things thoroughly but not lengthy. He was respectful of person and property. Will definitely recommend to a friend. The only negative with this experience is the length of time to get a tech to my home... It was nearly 4 weeks
Ordered HughesNet in Jan, 2022, was supposed to get a $ 100 rebate card after 3 months of service. This did not happen. Called customer service and was told to apply online, did this and could not find a date that matched my install date. Called back and was told that the time frame had expired. First of all I was told the rebate was automatic, then being told it had expired is just a bit much. Will never do business with them again.
We just had a huge hurricane in Zipolite Mexico. We were closed for more than 3 weeks. When I called for service the woman told me we had exceeded our limit, and I would have to buy “tokens”. It’s a scam. We got the new equipment from the technician, and had good service for about 3 days, then back to less than one MGP. I pay for 50MGPS, and we are empty. The agent “Diego” just upped the service (they have the ability to do that), but he refuses to tell me why I need to buy more “tokens”. They are totally dishonest, and there are plenty of legitimate companies to buy internet services from. Stay away from Hughes. Daniel **.
Just so anyone can compare: Right now Hughes tests at .53 MBPS and I pay over 3000 pesos per month. Telcel tests at 6.5 MBPS and costs me 599 pesos per month. AT&T tests 6.3 MBPS for my iPhone including hotspot and costs 200 pesos per month. Yet Hughs keeps telling me to buy more time. Right. Today I disconnected the Hughes modem from my antenna because the service was unworkable. I switched to a HUAWEI modem with an AT&T sim card. We are getting abut 15 times the speed of the Hughes modem for 400 pesos per month. We were paying Hughes 3000 pesos per month, and they kept asking for more. Don't make the same mistake.
Our tech was on time, efficient and friendly and knowledgeable. He did his job well and cleaned up after himself. He called before his arrival. He explained what he did and was friendly in doing that. I would recommend Hughes Net installation process, it was smooth. Tech listened to where we wanted the satellite positioned since we didn’t want to put it on our roof.
Very happy with the guy who repaired the cable that my mom accidentally hit with a shovel. He also installed the Hughes dish, he is very cordial and knowledgeable. I am considering looking into a satellite phone now because of problems with land line and poor cell phone reception in this area.
All I can say is that Jeff ** had us back up and running in like 15 minutes, and he even adjusted the dish because it was off a little from the wind storm we had. And he replaced our old modem that was causing most of the problem, which was the original when I first got the system and he said it was on its last leg. Thank You Jeff!!
When signing up, the sales pitch was that we would have fast, consistent service. However, the signal has always been weak or not at all, causing us to have to wait for service. When I did call in about weak or non-existent signal I was told that since it was satellite, a number of things could block it. Service never improved, but it was always more expensive. I recommend the service package - techs have been GREAT!
The technician was amazing! His name was Charles and in did the installation all by himself. He explained everything to us and was very professional and efficient and friendly. He did the installation quickly, even though there was some hard digging! I’d have Charles back anytime.
I am very satisfied with HughesNet internet system. The technicians that installed the HughesNet was very nice. I knowed what I was doing. I was very satisfied with their work. I'm enjoying this HughesNet Satellite. I would recommend it to everyone I know and a great service that they done
I was extremely satisfied with my associate, he was polite, well dressed and very thorough, he was very helpful in my question and very neat in his work, highly recommend him,,,, he cleaned up after himself and all I had to do was turn my TV on and start using my internet,,,no problems.
The installer was very nice and professional. He took the time to explain the 2G and 5G and which devices each should use. However, since he finished the install, our streaming buffers a lot and we keep losing the connection.
Service man came out and fixed some connections on the dish but I still get intermittent no internet connection with my service. Said might need new pole dish is on. Should of put new pole in then instead of having to get them back out later.
Should be able to choose your due date for your bill. I am on a fixed income and get paid on the 3rd of the month and need my autopay on that date. Would've love to be able to choose my due date for my bill.
Some conflicts in the installers schedule resulted in a delay of about a day. Ultimately, installation was completed to my full satisfaction. The team that arrived accomplished day. Professional installation and cleaned the work site at the conclusion. The system is working to specification and I recommend HughesNet as a provider of Internet services.
When I called, was asked to reboot system. Always first on a outage. After my son ran a series of test, was told would send tech, the following week 4 days later. I would have to pay for. I've been paying 11.95 for 6 years every month and I still have to pay more?
HughesNet Company Information
- Social media:
- Company Name:
- Year Founded:
- 11717 Exploration Lane
- Postal Code:
- United States