HughesNet Reviews

I am currently on the phone with HughesNet customer service department patiently waiting while they process my early termination request. Now I have been transferred over to Cathy from the account management team, who really is offering me the same thing all other representatives have and I just don't see the point in dragging the relationship out any longer. From day one service has been so slow that I would get frustrated and just use my cell phone. Every time you call they want to drag you through pointless remote testing of the "EQUIPMENT" and I am sick of it. GOOD BYE! Hughes horrible dot net. Also early termination is $355, flushed right down the toilet. Look at it this way, I save over a grand in monthly payments. Absolutely ridiculous???

Hughes Net is the slowest internet service I have used since dial up. Often can't watch a YouTube video. Can't handle investment account speeds to even load a screen in a reasonable period of time. My phone hotspot is at least twice as fast. Avoid at all costs!

We signed up with HughesNet thinking it would be an improvement over our small local service provider. We were assured the service would provide faster, better internet service and although there were date limits, since we were not "gamers" we could easily handle 4-5 electronic on our subscription. We were unable to stream Netflix at all; we couldn't run over 1-2 electronics at a time and then you would receive multiple "Page cannot be accessed" error messages. You might finally open a website after 3-6 failed tries. Upload was extremely slow.

Maybe I can save someone the grief before they get reeled in by HughesNet. This stuff should be against the law. So slow. I don't even use my computer just iPhone and data goes to nothing in less than 10 days.

My complaint is like all the other complaints! You get locked into a internet service, and are unable to get service! Time it's over, you're paying way higher prices than advertised, or pay the opt out price of hundreds of dollars! This company has all their ends and outs covered! To the point of getting you so frustrated, you hang up on them! Who knows a class action Lawyer who would want to take on this massive scam company, in a Class Action Lawsuit! Such a Lawyer would make lots of money!

I signed up with HughesNet because I was promised service in my area. Service was very slow and more often I had no service. The service I did have only lasted for a few minutes. I had many calls with them to try and fix the problems, with no luck. But no one mentioned that they could not service my area. I paid out a lot of monies for just the two weeks I was with them. I feel someone should have told me that service was not available in my area. Very sad and unhappy.

The slowest internet you'll ever have. You might as well be throwing $100 plus out the window each month. We had to get this because the area we live in, it's seriously horrible. Not one good thing I can say about Hughes Net.

Had HughesNet out and it never worked and I never used it. Cancelled and they charged me hundreds upon hundreds of dollars for "early cancellation". Called to speak with them and no one was willing to help me in any way. Very poor company, very poor customer service. I would suggest no one ever consider using this company for any reason.

I got HughesNet internet service because it was associated with Direct TV and that had been very reliable. The service has rarely worked since we got it several months ago. When I called for help the first time, they kept me on the phone for an hour directing me to change various internet addresses on my wifi. After this fix, the service worked for a day or two and then began failing. The second time I called, they told me that my Hughesnet satellite dish had moved and was no longer set on the satellite. They told me it would cost me $125 to correct this problem, but if I called after the service call, they would give me 50% off. The satellite dish was on the roof and no one touched it, so this was a very strange explanation.

I signed up with HughesNet in January of this year and has proved to be one of the biggest mistakes I've made thus far. I've had nothing but trouble from slow speed to constant kicking me out. I've called numerous times and have even written reviews they sent me and said they would call the next day to discuss the issues in my review. That never happened.

I have HughesNet now and I absolutely hate it. I have had their service a grand total of two months and it has taken me one month to know that I cannot wait for the two year contract to be up. The service is impossibly slow after my data allowance runs out and as a college student who relies heavily on having an internet connection I'm not sure what I am going to do when classes start again, right now I rely on my cell phone carrier's data to close the gap between the time my data runs out on my HughesNet data plan and the beginning of the next cycle. My cell phone carrier's internet is faster and that's after they've cut my high speed data off. I'm absolutely miserable with their slow speeds and when my contract is up I will not be renewing my service even if it means having to live without the internet.

Cable internet does not come to the area that I live in so I had to settle with satellite internet. I had read terrible reviews about the companies available to me, including Hughesnet, but since I had the opportunity to work from home, I had no choice. When I called Hughesnet, I informed them that I would be using a work phone that connected through my internet. They didn't skip a beat and signed me right up. They said that their internet would work just fine for me. I had it installed one week prior to the date that I was to start working from home. Though no fault of Hughesnet, it took my company 5 additional weeks to get me everything I needed to work from home.

My husband and I had to get service with Hughes Net as that was all that was offered in our area. After 2 years of dealing with their terrible customer service and internet we were finally able to switch to Comcast. When ending my service I was told I would be charged 145.00 to end out the remainder of my so called contract (was not informed I was in a contract) and was told the would ship a box to mail the product back. Almost 3 weeks a empty and I mean empty boxes shows up. No padding to pack the equipment in. No instructions on what to send back. Nothing. I packed up everything. We had shipped it back. 3 months later we receive a charge on our credit card for 206.00. After contacting them I was told we did not ship the product back in time. I had to dispute the charge with my bank to get my money back. They have to be the worse company to do business with. DO NOT USE THEM. AWFUL!!! JUST AWFUL.

We recently moved to the country and signed up with DirecTV for TV and Internet - they pushed us off onto HughesNet for the internet portion of the agreement. At the time, we were moving and things were hectic and being from the city we thought, how bad could it be? Sounds legit, they SAY it's internet service so it HAS to be internet service RIGHT? WRONG! There is a huge data cap, the weekend the service was set up we watched 1 30 minute program on demand and rewound two movies to start at the beginning and that used up our data for the MONTH! We called when the service wasn't working and was told that we were using too much data. The next month we tried to be careful and not use too much, it was all gone in two days. DirecTV has this feature where you can rewind a movie if you catch it in the middle BUT...it uses data so, we can't use this feature.

I hate I got stuck in this 2-year contract. I'm waiting on my third modem. I've been in the contract for about a year now. My landline phone is down too at this time. I will be cancelling real soon.

When I first signed on with HughesNet, I bought my equipment, paid for it! About three days before my first billing cycle was up, noticed I was unable to download Netflix, contacted HughesNet, that is when I learned I had used all my time. In order for this not to happen again, I purchased an upgrade to allow more time. This went into effect 24 July 2016. Today I tried to download a Netflix, today is 09 Aug 2016, guess what, no time! HughesNet says that on 24 July 2016, between 0800 and 0900, I used almost all my time allowance. How? I live alone, Smokey, my dog doesn't know my passwords. Sad part is neither my pad, nor my laptop have been used very little this month! How can they get by with this? Are there no checks and balances for this service?

When I subscribed to HughesNet, I told them my main reason was to watch videos. The technician was late arriving to install. After he installed the equipment, he told me it would be at least 24 hours before I had service. I did not once receive service without talking to tech support. I spent every evening on the phone with tech support for at least an hour or more. They final sent a technician out, He said "Oh, you have a faulty antenna. I will call you to let you know what they plan to do." I never spoke to him again. At the end of three weeks with no service, I told them I wanted out as they offered me 30-day trial. Then they had the nerve to bill me for the "three weeks service". I told them I felt they owed me for my time. Now they are threatening to ruin my credit. I would not recommend this company to my worst enemy.

I am in a rural area and this was my only choice for Internet for several years. It was a step up from dial-up... My family and I learned to deal with the "threshold limits", couldn't watch movies, couldn't play video games, couldn't enjoy the internet. High speed Internet came available May of this year and after 12 years, I could finally get high speed... Happy day! When I cancelled with HughesNet they were nice very thankful for my years of service with them.

I cancelled my Hughesnet service on August 1, 2016. They told me they were sending a box for me to send back the equipment. They also told me I had to take the radio transmitter off of the roof of my house for which, I had to have my husband and a friend borrow a ladder get the radio transmitter off the roof. Needless to say the return box arrived at my house this past Monday with a note stating that if the equipment wasn't returned in 21 days they are going to charge me! Will see about that!!! They were the ones who installed it all. They have all the equipment needed.

HughesNet provide a sub par service for rural areas and although having to use the service for many years paying a PREMIUM, the disconnect service is a SCAM! They sent me a box with a return label that I returned the equipment and it was returned back to me as not deliverable. I was then charged $318 out of my account, after the box was returned to sender. In addition, they expect you to remove some device from the exterior that I had a technical person look for and could not identify.

I moved to a new home, so moved my service to new home but they were unable to get me service. So the account was canceled and closed on the 29th of July and received email confirming the account being closed and they had already charged my credit card on the 25th of July for Aug. So now they refused to refund the full amount to me. I have spend hours on the phone with these people. So called again on the 4th of Aug and was told to call back in 24 hours and they would refund the charge. So called back on the 5th of August and then was told they closed the account on the 4th not the 29th and would only refund me $39 not the $62 they charged me and would take 45 days to mail me a check. I wonder how a company can operate the way they do. I would tell anyone to never use these people!!!

I can't thank you all enough for taking the time to leave reviews! I contacted HughesNet to inquire new service. I could not get through and decided to go online and set up appointment that way. I went through the steps and at the end of everything, I was given a error message and had to call anyway. I called back, placed on hold for 25 minutes!!! While I was on hold I decided to check the reviews on this company! Every single review I have read has been negative. I started rethinking becoming a customer with this company. I decided this wasn't the company for us, and I would rather stay with my hotspot. Thank you ALL for taking the time to do these reviews. It really does help!!!

We went with HughesNet basically because of the advertisement on the TV. When I talked with the customer service person he explained how fast their Internet was and that he used it himself. We decided to go with them based on the above. Do not use this company, they will take money for nothing and then they want money to cancel. How is it that the FCC allows this shoddy company to continue, is beyond me!

DO NOT USE THIS COMPANY FOR INTERNET!!! They sold me a plan of 3-5 megs, said it would be cheaper and faster than what I had and after taking off work for install and buying a modem, paying around $200. I couldn't even get Instagram on my phone, no Netflix and no Hulu. Turns out I was getting 1 meg and wasn't able to get the 3-5 in my area which I was promised. After over 3 hours on the phone in 3 different conversations, I finally got SOME of my money back. These people are of low integrity and you can't even talk to an American, so DO NOT USE THIS COMPANY!!!

If this is not the sorriest internet provider on the market, I would hate to see what is worst than this. THE ONLY REASON I HAVE IT IS BECAUSE OTHER PROVIDERS WILL NOT RUN INTERNET ONE HALF A MILE OR SO. I would have dropped them long time ago. Someone please put them out of business and I will be glad to move somewhere else.

This is the worst company I've ever had to deal with, they completely lied about the contract and the service they would provide. The service doesn't work and now they want money to cancel. I spent the first 30 days trying to get a hold of them and troubleshooting with them.

I would never recommend this service to anyone. I got this service for my daughter who is a single mother that needed the service for college and streaming movies. The girl who sold me the contract said she uses it herself and could stream all month long. The install was a joke. I had to run a new cable and ground out their own equipment properly, because it took too long to get someone out there to check why the internet was dropping out all the time. I have my own business and for life of me don't understand how they have been in business since 1971. They must have changed ownership recently.

I was very happy with Hughes Net until I had a problem that required a service call. After several calls to customer service I was told there were no service men in or even close to my location. The closest to me was 2 1/2 hours away in Fresno, Ca. I talked to them 3 times for appointments and all three times they never showed up. Not even a phone call to say they weren't coming. I kept calling customer service to complain and they couldn't get any cooperation from the service men either. Finally I called and said if someone wasn't here I was canceling my service. A guy from the east coast was called to help them out. Very nice man. Made the comment "No wonder they didn't want to come. It's a really long drive." YOU NEED A LOT MORE HELP.

It is almost a month since we have had Hughesnet Satellite internet. Worked intermittently for a few days. Very poor signal and practically unusable internet. It is a joke. If it really does not work, why not just say service not possible. Now I am tied to 2 year contract with them!

I cannot believe how they take advantage of their customers. They charge for mega fast service but provide the slowest speed possible with a limit attached. They use two things against their customer. 1) The lack of knowledge of what the money they are paying should provide and 2) the fact the community has limited choices. This makes this one of the worse companies ever. Avoid like the plague.

I ordered HughesNet in 2014. I had to wait for weeks until they were able to install the system. The man who came out was beyond rude and angry that he was unable to get the system to work and left. I had to call them again and this time it only took two weeks to send someone else out. The new tech took hours and the internet lasted less time that it took him to install it. I contacted HughesNet and asked on Dec. 11, 2014 to cancel the order.

As I have read on many comments on here, I have never been as dissatisfied with a company as I am with Hughes Net. Our 2 year contract will be up in about 6 months and there's no way we would renew our contract with them. Our internet has been a complete disappointment since the day we got it. We pay double what most people I know pay, and the Internet is completely worthless!! We have it for about a week maximum of two after our data resets and then we are out for the month. The pathetic thing is that we don't even attempt to stream anything. The only thing we do is internet surfing and social media. Plus we both work full time and are hardly home to use it. I don't know how they get away with such terrible service and ripping people off but I only hope people are smarter than us and read these reviews before locking into regret with them for 2 years!!

I subscribed to Hughes net about 4 years ago. Since I have had their service I have had an extremely slow internet connection. I upgraded to Gen 4 for better service and the internet goes out on a daily basis. I go to use my internet in the morning and I have to unplug my router and plug it back in several times to use the internet.

I recently moved to Texas in a rural area and asked if the 59.99 package would be enough. She assured me definitely. I had explained I only play Facebook games that I have never downloaded any music movies or videos which I still have not. This was May 7th 2016. On May 29th I had considered going to a less package. What a mistake. I still had 60% and from May 29th to June 7th it was gone. The 60% left all in 8 days. Since then I have had to upgrade to 84.99 and after 15 days I am at 0 again. I have called and all I get is hogwash. I have been using a lot. I have been playing Facebook games for many years and have never exceeded the monthly allotment. I am so disgusted with this co. it will never end. What's in store for next month?

Company claims to offer Internet service then forces you to stay with a contract with costly early termination fees. They do not guarantee usable Internet service, and have horrible customer service. They will damage your home and roof with installation and not care. And after spending hundreds of dollars you will still not be able to even check your email. Please save yourself some money and frustration and do not use this company!! Spread the word!

I've had this company for several years and I've had nothing but trouble out of them. I have to call them 3 to 4 times a month to reset my service in their main office. I'm in the country and not a lot to chose from as far as internet service goes. I have a smart TV and I have Netflix and Amazon as a app to watch movies. Well forget that with HughesNet. They told me "we don't recommend you watch them" because it will run my data out. If you are with HughesNet you only get 10mbps a month. I've called several places and they offer 150 to 300 mbps a month or unlimited. My experience I will never go with HughesNet again. It has been a nightmare. Luckily my contract has ran out so now I can do what I want.

Had Starband internet at a remote camp in the middle of Alaska since 2005 and of course after them going out of business last fall switched over to HughesNet. I use it for email and some phone (when working okay) and for basic communication and don't expect video or fast downloads etc. I feel bad for people that have to use live support as it sounds like often a terrible experience but I would like to say HughesNet is a world ahead of the Starband I had for many years. I was a certified installer of my own Starband equipment and the ease of installation and services and info available right from the modem are light years ahead of Starband which was a very complicated and user unfriendly system. Quality of bandwidth and connection is better and quite usable.

Worst experience ever. We had service in our family members name who had been living with us at the time and decided to switch it into our name once they moved out. A week in we were calling HughesNet every day with problems, finally cancelled OR SO WE THOUGHT. And come to find out we have been charged for the past 6 months for service we haven't used. Literally have had everything taken out because we switched to service electric. They will only give us back two months of our money so we're SOL with the rest of the money they got to run off with! I'm a mother of three and can't catch a break! ANYONE IN VERNON NJ AREA DON'T BOTHER WITH THIS SERVICE! THEY'RE HORRIBLE!

We ordered services with them about a month ago. When we were inquiring about the services, nobody ever told us that we would be getting limited data of 10 GB. We were told we would be getting about 10-12 Mbps speed, and that would be enough for 4 people to use. Now, after 4 weeks of us being out of the country we find out that our internet is super slow, and when we called customer service, we were informed that our data is over limit. This is the first time we hear about limited data!!! They should train your representative BETTER!!! We actually ordered services through CHAT on the website.

I just got the service on Saturday after moving into my new home. Find out today that I can't use VPN and work from home with this service "never mentioned". Can't even download Netflix as doesn't show I even have internet. Takes 10 seconds to open a page and the gal "Ashley **" says that I should be happy with that as is good. They want me to pay 120 to have a tech come out, say tough, "We got you on a 2 year contract." This is the worst experience of internet, customer service and a company overall that I have ever dealt with. They should be turned in the BBB for scamming people.

We could not get internet from anyone else in rural Wyoming while at a family place. We pay $87.64 for a connection that is slow, frequently disconnects (like many times a day I have to unplug and reconnect the router). It can't really stream audio, nevermind video, and it is so difficult to do any work, even simple text that my family often has to drive to a cafe 15 miles away just to get a better connection to send and receive email. This service is a complete rip-off and they know we are trapped with no other choice. So infuriating.

I have internet connection less than 50% of the time. Lost my connection at an alarming frequency. For example I've been trying to schedule some bill payments for two days, keep getting disconnected after I struggle to connect in the first place. Takes up to 18 hours to download a book to my kindle. Have 13 months left to endure this awful and slow internet service. Don't recommend this company for anyone!

When I signed up I was told that my service was going to be 19.99 a month for phone. I signed up on 5/25/16 but I was not able to use my phone until 6-12-16. At that point I could only call out so I called them and then I lost all phone service until 6-19-16. I would call everyday between May and the day I got it and was told to wait 24 hours and call back if I didn't have it. I can't even count how many hours I spent on the phone. Not once was I able to talk to someone in the United States of America. The only people I could talk to were in the Philippines. Now I called and I am told that the service is not 19.99 it is 29.99. The only reason went with this company is because it was 19.99. Well I was told that the representative misinformed me that they were not going to do anything about it. I was stuck for the 2 years. When the installer was to show up at 8 am and he called at 10 and said he wasn't going to be able to come 'til 6 pm.

My husband and I live in Harvard IL and purchased internet service through Hughes Network Systems. We were told they were the only provider in our area. We were unable to use 2 home PC's with the service even having purchased exactly the brand of router they told us to. We were constantly being disconnected and it took several minutes to navigate from one internet page to the next. We removed our router and tried the service with one PC and had the same problems. At this point, we contacted Hughes to disconnect service and we were told that we had to pay a $250 cancellation fee. In a nutshell, their service stinks, and they charge you to cancel your unsatisfactory service. Don't do business with this company!

I deny that I owe Hughes Network Systems the $493.11 stated in letter of 27 Jun 2016 based on the following facts: Hughes Network Systems had entered into an agreement with my wife to supply internet services to ** beginning MAY 2015. Prior to the end of the first 30 days of our contract with Hughes Network, my wife called Hughes Network and discontinued the internet service, and I was so informed.

Please avoid these people and do not believe anything they say. They have scammed me for the last penny they ever get from me. I explained that I was getting this service for my grandchildren that lived in an area with no internet service so they could watch movies. They never once told me that after 2 movies their internet was used up for the rest of the month. Also more money was drafted from my bank account than I was originally told. I called to ask them why the service was not working and they said our data was used for the month. They told us to go in and change the setting on the netflix and see if that would work. Also was advised to purchase a new modem which we did.

I contacted HughesNet in February in preparation for our move to Texas in March. They sold me their satellite internet, phone and DirecTV. I signed a 2-year contract with them. Since it's been installed I discovered that there is a cap on high speed data that we reach during week 2 of the month. After that you have to buy more at a high price. My bad, I didn't read the contract close enough. I was not informed of this on the phone at purchase time. Now, I've been having trouble using the DirecTV On Demand feature. It won't download anything or it can take 2 days to download a 30 minute show.

Living out in the country is not easy when it comes to internet services. After not being satisfied with DSL I decided to go with Hughes Satellite. What a mistake it was. I had very poor internet with downloads speeds of 1.62 megabytes. They never could fix the issue and I spent hours on the phone with them. The company hires a different company to install their service and hires another company to do the troubleshooting. After hours of spending time with all of them on the phone (minimum 2 hours and as much as 3:15 hours on the phone many days in a row), I decided to cancel the service.

Signed up with Hughesnet on 7/13/2015. Rep didn't bother to mention anything about a credit check just went ahead and did it. Seeing as my credit already took a hit I had to go with Hughesnet. Specifically asked the rep how VoIP works on Hughesnet and he boasted how great it was. Advised the rep we needed to use a Verizon cell phone booster as well. He told us that would work as well. When we got the internet hooked up I asked the installer many questions before he hooked everything up such as if I would be able to do port forwarding. The installer seemed unintelligent and told me I could. Meanwhile during installation he proceeded to use our bathroom and stunk up the whole house.

I had HughesNet for two years. At the end of the contracted time I moved to another state that had better and cheaper service. I called 2 months before I moved and no one said anything about returning equipment. In fact the customer service begged me to keep my service and said they would give me my last month free. Nothing was mentioned about returning anything! Now I just received a $300 charge for the equipment. $300 for a 2 year old modem?? What world are they living on. This company is a top 5 worst company operating in the US! Unless you live on a polar cap do not use HughesNet!!!

I've never been more mislead by a company as Hughesnet. I was made promises of how great the service would be and the capabilities and what I was told by the representative couldn't be less true. If you're considering this company do yourself a HUGE favor... Put this company completely off the list no matter how bad you need Internet service. You WILL BE DISAPPOINTED. I'm baffled as to how this company is allowed to do business. Don't make the same mistake many of us writing reviews have made. I'll be on the roof tomorrow removing this junk off my roof. DO NOT MAKE THIS MISTAKE! If you do any type of streaming your data will run out in the first week. If you have this service CUT YOUR LOSSES NOW or you will be miserable even longer.

Speaking to customer service is difficult as they just repeat their script that you have to pay a fee to cancel. There should be no fee if the service is not even basically effective. I just need internet for emails and web browsing; uploading a document takes forever, and often fails. Pages stop loading and time out. Total waste of time!

Nothing but issues from day one of service. You are better off having No internet at all than signing a contract with these criminals! Hate is a strong word that I try not to use often but I very sincerely HATE HughesNet!!! I would love to see their retention numbers on how many people actually stay with them after the contract has ended. I strongly regret signing up with HughesNet and now I’m locked in for 2 years. Their reps are not knowledgeable and customer service is a joke!!! Due to HughesNet errors, my account was drafted the wrong amount 3 months in a row causing overdraft fees. After the 2nd issue a rep said that if it happened a 3rd time that they would then allow me to cancel my service and waive the $340 termination fee.

We started with Hughes Net in April! We were signed up by a "local" company. He didn't tell us about the "data allowance"!! We ran out of data in a week! We keep calling and they give us 2GB free... lasts for a few days. We don't stream, watch movies, etc. We should not be running out of data. It is just their word against ours! [I read all the reviews... but what I really want to know is WHAT CAN WE DO!!!] We are stuck with this awful company for nearly 2 years... IS THERE ANYWAY WE CAN GET OUT OF THE CONTRACT WITHOUT HAVING TO PAY THEM SO MUCH MONEY?

I signed up for Hughes Net in September of 2015. The equipment stopped working right after the installer left my premises. He had provided a defective modem. Called Hughes Net several times and requested that it was a defective modem. Did troubleshooting with a tech several times without success. Spoke with many representatives and one person suggested that I buy myself a new modem. Went on ebay and bought an identical modem with the same model number etc. When I called Hughes Net and asked them to connect the modem I was told to buy a cable that was capable of attaching to my laptop. Did that too. When everything was ready, I was told they would not connect the modem I had purchased, although the modem was the same in every respect model # etc. I had to buy another modem from Hughes Net.

Possibly the most crooked, deceitful company I have EVER dealt with. I've been with this company 18 months and probably spent a total of 12 hours on the phone with Tech Support trying to fix slow laggy speeds, high speed data running out within 10 days every month, and bills that keep getting higher and higher. There is NEVER any resolution to these problems. Every time I talk to Tech Support I get different stories, no one knows what is going on, it takes days and hours on the phone to be finally told "We're sorry we can't help you." This company is a JOKE. There should be a class action lawsuit against them. They steal your money, and don't deliver the speed or quantity of service they promise. I could literally write a book on all the fights I've had with HughesNet over the last 18 months. They promise unlimited data, super high speeds, and they do NOT deliver!!!

I ordered service out of an emergency. I eBay and had to have internet immediately as I had moved and my old service didn't cover this area. They initially charged me 167.00 and said that was the first month payment and deposit. Not even 30 days later my bank is charged 74.00 and I NEVER EVER gave them permission to auto withdraw. I never do, with anyone, I give no one my info to keep on file and this is exactly why. I asked for a manager when the parrot I talked with kept repeating "too bad so sad, that's how it is." Is this NOT legal to take money from a person's account without their authorization???

I cancelled services, still charged, made to get on roof to remove hardware, then they sent return kit to wrong address and tried to make me pay for it.

As a consumer, I am very dis-satisfied with the amount of internet HughesNet is providing for the money that I am paying. I pay $33.19 a month for 5 megabytes, it renews on the 21st of each month. When I first started it last the whole month, and now it renew on the 21st and was out by the 29th of that month. Now you know this is crooked, and I want something done about this company. This is the third time that they have done this, and when I told them I will contact Consumer Affairs they did give me back my 5 megabytes, and keep using my dis-counts to do so. This is very un-fair to me as a tax paying working consumer, that pay my bill every month. Please, I ask you as the representative of the consumer to take actions against these crooks that are taking advantage of the consumer. Thanks for your help.

​I was looking for a wifi provider because of the TERRIBLE service I received at Comcast. I was limited because some of the service providers I found that had good reviews did not serve the area that I was moving to. I finally found one satellite provider (HughesNet.com) that did service my area so I called them to see what the charges would be. When I called I didn't want to leave anything to chance. I told the Customer Service person that I wanted to be able to stream video on Netflix, Youtube and probably HBO and that this would be my ONLY means of watching video or "television". I was told by the Representative that my son would not be able to game but small loss with the gain of getting rid of Comcast! I was also told that if I wasn't happy with the service I would disconnect it in 30 days. This seemed a very short timeline to make that decision but in a deceitful business such as wireless and internet providers, I wasn't surprised.

I moved recently and was unable to transfer my cable/internet service to my new address. After finding out I had very few options as far as the major providers went I found Hughes Net and after talking to one of their representatives I decided to try their service. After my installation I had internet service for 3 days before it stopped working. We couldn't watch Netflix because it kept rebuffering every 20 seconds or so. My phone kept saying no internet connection available and my son could not play any of his online games.

So, after four months of horror, we are canceling our contract with HughesNet satellite Internet and crawling back on our knees to Time Warner. The best way I can describe our experience with HughesNet is by using the word "scam." Every month they claimed we exceeded our usage and that we needed to pay more to go to the next level. Every month after about two weeks, our Internet slowed to a crawl. Now, they are saying we have to pay an additional $370 for "early contract cancellation" even though they never delivered anywhere near the service for which we contracted. I promised the guy in customer service that if they didn't waive the early cancellation fee, I would make it my life's mission to spread the word about the horrors of HughesNet. Here I am fulfilling my new mission. Be warned!

I live in an area with very few options for internet. And while calling around trying to find a provider I ended up talking with HughesNet and was told that their service was faster than the hotspot I was using and that I would not be charged for going over my data. This sounded great! So I started the process of setting up an account with them while simultaneously looking up customer reviews of the company. While still on the phone I found thousands of negative reviews regarding HughesNet so I told them that I decided not to go with their service. The Hughes net employee told me not to listen to the online reviews and that I do not know the real situation with those people and they do not know what they are talking about!

I started with HughesNet in February. The service is slow and sporadic. The first month seemed to be good and gotten worse since. I contacted them 6/21 to cancel only to be informed I have a 24 month contract. I never signed or agreed to a contract like that. Nor do I have any paperwork saying any such. I was informed that it would cost me $385 to cancel a contract I never agreed to. They never told of the 30 day cancellation time without penalty. When I called to start the service I requested paper billing. That never happened - they continued to take out of my checking account. I need to find some way to get rid of this poor service from these dishonest people. I would not recommend them to anyone.

I have been online since 1993 and by orders of magnitude this is the WORST Internet I've ever had. I disregarded the many, many, many negative reviews, rationalizing that I didn't have any other choice but dial-up. My recommendation, go with the dial-up. Not that it's any better than Hughes but at least you won't be paying broadband prices for dial-up level service.

Do not get HughesNet service. It is horrible. The speed is not fast and you are limited on the usage you can use. Oh, but for more money they will give you more usage. I was just on the phone with them for an hour trying to cancel. I have had the service for 3 months and want to cancel. However there is an early termination fee. For me to cancel would cost $385. That is ridiculous if I am not happy with your service I should be able to cancel. The termination fee goes down $15 every month. They said that it's automatically taken out of your account once you cancel. They have never given anyone a refund (so I was told). I am now stuck with this crappy service for 21 more months unless I pay up. But they did upgrade my service to the next available package. I would much rather cancel than get the upgrade. Save yourself the money and go somewhere else unless you want the terrible service or pay an early termination fee.

I moved while about halfway through the 2 yr contract. If I cancelled, would have been charged a fee. So I reluctantly transferred my service (I was already a dissatisfied customer because of Hughes voice service, etc). They eagerly offered me a deal to transfer! More gigs and less $! Free setup! But there is not a line of sight to the satellite. The installer says I can get out of my contract. This turns into a whole thing, mainly because they mailed the return box (you have to send back the modem and risk your life to return a receiver from the satellite dish) to my old address. I called, went round and round, FINALLY they agreed to mail a box to the correct address.

I ordered HughesNet when I was in an area that had no cable, no phone, and no cell signal. It was my lifeline. So I ordered HughesNet Voice, which worked great and my plan kept it from deducting data when I used the phone. Everything was fine until it came time to move. I called two weeks ahead of time to let them know that I wanted to disconnect from HughesNet Voice but wanted to keep the internet service (I was moving to a place with cell reception). I let them know on which date I wanted my service terminated and confirmed this information before I hung up.

I kept the service for over a year and got tired of the sporadic connectivity and I was not receiving the speed I was promised. I kept calling complaining. I returned the modem and cancelled the service. They charged my credit card without my permission for the radio receiver on my rooftop and refused to credit it back. I had to pay someone to go on my rooftop and take it down and sent it back. I would recommend staying far away from HughesNet.

I too have been scammed by HughesNet. After spending 3 years with them with lousy service and even worse customer service I changed internet to bundle with DISH. Lo and behold that internet was with HughesNet! I called to cancel my account as instructed. The service rep began to give me this big story about how much they would have paid me to stay with them (even though I am still with them). I said no one ever told me that when I called the first 10x complaining. Anyway, service rep told me he would cancel immediately and that because I no longer had a contract I would owe nothing. Fast forward to 10 days later, I am online checking CC charges lo and behold there is a charge for the next month of svc. I call and am told that because I missed the cut off date I owe for the next month, but I am in luck because I can still use the svc.

Billing errors, a very limited download speed contrary to what you've paid for, technical issues. The list abounds. And here's the truth of the matter: Once you've been jacked around by "specialists" in India & The Philippines you might get lucky and be elevated to tier 4 support. Right here in the states. And your "customer service" rep will spill the beans. "It's not your equipment nor your dish alignment. Our system has been experiencing challenges." FOR MONTHS! Call the service number before subscribing. The first thing you'll hear is a disclaimer concerning Hughes' acknowledgment that THEIR SYSTEM DOESN'T Work. Mind blowing, to say the least.

Had Hughes Net for 2 months, cancelled... back in FEBRUARY!!! Yet they are still charging my account $321 in May, and JUNE TOO!!! I ALREADY PAID ALL monthly bills for the tiny amount of data I did use, and boy did I pay! Over $1100 in total! Only had service for --@ months! Paid a hefty $385 for cancellation fees back in April! Hughes Net is so shady that if they get your account numbers once, they just keep taking without permission. I have stopped payment! Changed accounts! They are still trying to take out money from the closed now account, saying I owe another $321! I haven't used your crappy service since February 14th! I don't owe you ** Hughes Net. You have the worse internet I've ever had in my life - that's why I cancelled with your dumb, shady **!!!

Service Very poor and slow to non-existent. Installed HughesNet less than 2 months ago. Had issues with speed from day one. Download speed is 0 per MBPS 97% slower than our average. 0.7. 100% slower than the host avg. at 9.2 and the US average is 22.6 MBPS.

4/19/16 I had Hughesnet installed. On 5/23/16 I called and asked to cancel because the service was so slow and I ran out of allowed bytes. I was told they made some tweaks for me and tried to up-sell me for higher price service. Since I was already paying $61.00 this was not an option for me. 5/23/16 I called and told them to cancel as there was no improvement and I had already run out of bytes with only 19 days in the cycle.

We had been happy with Hughesnet until now. We had a new roof put on our business. It required removal of the dish. I called Hughesnet ahead of time so they could reinstall the dish right after the roof installation. I had the date set up for June 2. The tech never showed. I called. They sent him on June 3rd but when he got there he said didn't do reinstalls. I called again and again and again. They set up a new date of June 15. My business requires the internet to stay open. We lose around $500/day if we don't have internet. I have called at least 10x. They keep telling me it's the installers fault and they can't speed them up. So frustrating.

Have had HughesNet since about 2011, first signed up on the Spaceway3 (HN9000) service with 1.5Mbps download and 500MB of daily allowance. Compared to Dial-up (dial-up here was about 18.6Kbps) it was amazing, but compared to cable services, it was, of course, much slower, and had serious limitations. When HughesNet released Jupiter (Gen4) we switched over to the 20GB/20GB service plan with downloads up to 15Mbps. While we don't see such speeds in the afternoons and evenings, we do see those speeds, and better during the early mornings and late at night. At around 7PM Eastern, we typically see speeds dip to the 3-6Mbps range, but that is sufficient for browsing the internet and light YouTube video watching.

I would never recommend Hughes to anyone. We signed a contract for Hughes internet service @ our vacation home in March of 2016. Installation was great and prompt. We used the service then and in June the service was down. Contacted customer service several times about the problem. They did their in house check of the system and determined that the modem was bad. Were told that the service rep could be here in SEVEN DAYS or they could mail out the needed replacement within the same time frame. When I requested to speak to a supervisor, first I was told there was none available, then the tech told me her supervisor did not have a phone. End result, their equipment is being packed up and returned to them. We are stuck with a $400 penalty and Hughes has another very dissatisfied customer. Moral of this read and take heed to customer reports.

We went with HughesNet as there were no other providers in our area... HUGE MISTAKE! Stay FAR away! If you live in a house with paper thin walls you may be OK but we live in a historic home with thick walls. We even bought the extenders that their technician suggested buying to increase signal strength within the house. The signal was barely streaming through. Most days you would have to sit right on top of the wireless router or the extender to send business emails. On days that it would rain we would be without service until it stopped. When we'd call they'd say it wasn't the signal, it was our wireless setup. It took $340 to get away from this company and I hope my experience helps someone else stay far away. There's no telling how much money the lack of internet would have cost our business if there hadn't been our local library. I wish that there were negative ratings on this because one star is TOO GENEROUS!!

When I was told about HughesNet we were not told about the inability to watch Netflix or how low our speed was. I cancelled unfortunately just after the 1 month and was charged a 400 dollar cancelling fee which they took out using my bank card and the amount was not authorized at all. They sent my checking account into overdraft and I am in deep problems. How many people actually had this problem and now we will be charged another 300 dollars if we do not return the stuff on the roof and in the modem. We are disabled so I will have to hire someone to remove the roof stuff. I am so very unhappy at this time.

I was not really familiar with bandwidth and transfer rates, etc, when checking into HughesNet. HughesNet does provide a short questionnaire asking what you do when accessing/using the Internet, but either its questions or its calculations are way off, providing answers that state your cost will be less than half of what your real cost will be, once they get you committed for two years of near usury monthly costs.

I have Hughes Net - like many others not a choice no other service right outside of town and if you want the Net you're stuck with Hughes Net and it's a bad choice. The service is worthless and I'm trying to do away with it now before like many others they try to stick me with a bad service and me pay to have it. How can they do what they do and be proud of it? If you want to know I give them a minus -10 and that's pretty darn low.

I called HughesNet to see if they would have what I need to get internet service with them. I am an online college student. I told them I need to have lots of streaming because we use Netflix and Hulu as our TV. I also have meetings and classes online for college. I told the lady on the phone I needed fast service with lots of data. She said, "oh yes, we have exactly what you need. This will give you more than enough hours of streaming for what you want at the speed you want it." She was very nice and personable and after talking to her, I was confident HughesNet would give me what I need and I paid them $189.00 to come out and hook it up. The guy that hooked it up said, "Last thing you wanna do with this service is watch Netflix! Whatever you do, don't watch videos online!"

We get the Internet service with HughesNet. The service was horrible. They keep trying to convince us that it would get better with free upgrades but it never worked. When we call to cancel they wanted to charge us a cancellation fees.

Just like everyone else who signed up for HughesNet satellite the service does not even come close to what they claim. The upload speed is less than dial-up. For what I pay a month it should be ten times quicker. I called to cancel and they said they would cut my bill by twenty dollars a month for the first year. So I thought why not maybe it will get better. Well it is no better and never will be. There are times that there is no service at all. This is one thing that I wish I had never done.

I never file a complaint but by far the worst company I have ever encountered with. I had them for one month. In a few days I called to cancel because it was not working as well as they said it should. I was charged for the month of March 2015 through October 2015 when I did not have their service. I had already asked to close my account I asked for a refund for my money since I did not have any internet service from them and they refused to give me my money back and expect me to pay the cancellation fee. Well let me just tell you they will not be getting any more money from me.

I have been using, or lack thereof, your internet service for 2 months now. I work from home and service is horribly slow. I mean bad. I will be cancelling this service as soon as I am able to move over to to anything else (and I can stand AT&T). Have to honest, the product is like having no service at all. Most times I have to use my MIFI that has been supplied to my company. The sad notion is that they charge more for less.

When I signed up with HughesNet, they did not explain anything to me other than it was going to cost me nearly a hundred dollars a month for "service". So far, over the last 6 or 7 months, the upload and download speeds have not been anywhere near what I was promised or what I signed up for and have been paying for. Now after many calls and requests for help, they tell me that it is because of the fact I have a router and am not hooked directly into the modem even though I was told that wouldn't be a problem when I started with them, now it is their excuse to not give me the service I paid for.

This company must have some of the worst customer service in America. I am 1 year into my 2-year contract. I have had 3 total failures. The second failure was dangerous. I was awakened by a snapping noise from the office. When I checked on it, there were fireballs of molten copper/solder shooting across the papers on the desk from the modem. Luckily, nothing had caught fire yet. I pulled the plug and called Hughes. They seemed amused by the situation. The service technician was also amused. Now the system has failed again. The coax connector was too hot to touch. Pulled the plug and called Hughes again. Now the service is going to cost $125.00. Why should I pay for them to fix their own equipment.

We got a letter with a little credit card in it. So we called and I have on a tape recording, if you doubt I back up what I say - go onto "into The Light Church" on YouTube. Anyway this girl proceeds to tell me all this great stuff, 10gigs a month, with 50, for between 2:00 A.M. and 8 A.M., that it'll be $35.88 a month (bottom plan). And after the third month (we'll) receive a check, NOT A CREDIT, that we can use for anything just like any check. Well here it is 4th month, no check. Now another thing I noticed was that ONLY the 1st month did we have all 10 gigs on the left graph, lit up, and then the second graph (anytime) gigs was at 50, the second month within an hour of getting them we (supposed to have used up) exactly 6.9 gigs. The same on the 3rd month, the same this month. The girl proceeds to tell me it's because my wife uses Facebook for no more than an hour each day, THAT IT'S BECAUSE OF THEM MAKING IT "AUTOPLAY".

Please if you decide to get Hughes Net if there is anything you don't like about it cancel it before a month has past. These con artist are charging me $400 to cancel my service for 2 days past a month of service that was barely there for the past month as it is. It was unreliable. It was slow and they lied and told me I'd be getting 60gb of data when in fact it was just 10 anytime and 50gb 2am to 8am. They are liars and scam artists. Don't do it!

If I could have given it "0" stars I would have. But since "1" star is the lowest, I will have to go with that. I would agree with all the reviews I have read. I have had many of the same issues, and they are multiple. I got the service at the end of Feb 2016. It never worked properly. Specifically, download speeds were extremely slow, upload speeds at 133 kbs were virtually non-existent, and I bought the largest package. Many calls to customer service, with them always trying to save the account by extending my trial period, cutting monthly costs, giving me tokens etc. Finally, in mid-May, I said enough trying to fix things when the "special tech support team" could not help me, again. Called to cancel and was told that the notes in my file said I could not cancel without penalty even if the "special tech support team" was not able to fix the problem. Absolute LIARS!

O MY GOODNESS, Hughesnet is absolutely the worst decision I have ever done in my life. Not only is the service so bad it’s close to dial up, I was told when we signed up that there was no cancellation fee if I tried it for a month. The rep/agent who signed me up told me that I could try it, and I made it a point to ask her, that if it didn’t work for me I wouldn’t be charged the cancellation fee RIGHT? She said yes, this was not the case and I was hit for $200.00 after only 30 days of service. Absolute joke.

I would give this 0 stars if I could. I had this service for a little over 3 years because I had no other options where I lived. The entire time I had the largest data package available and it still barely worked. You can't stream any video without going over the data limit for the month and sometimes even just going on social media uses it up. The download speed was supposed to be around 15mbps but when I had it tested it was sitting at 0.41mbps and that was before the data ran out.

Do not use this Internet service. One star is too much, would give no stars if I could. The service is incredibly horrible, most of the time it didn't work and when it did, it was beyond slow, and constantly buffering/loading. Added to that, the salespeople are completely fraudulent. They lied about every aspect of the plan to get me to sign up. First they NEVER told me this was a data plan and that if I ran out of data I would need to purchase more at an astronomical expense. I'm sure the reason they don't disclose this is because if they did, no one would sign up. The data they provide is ridiculously low, and we went through it in a couple of days, and that's with terrible, intermittent, pretty much useless Internet.

I've been paying to Hughes net for about a year... Three year contract I can't break without stiff penalty. I'm on a very limited income, 74 years old, and stuck paying $64 a month for nothing. I signed up at $49 per month, and there was an immediate price increase. I get livid when I see their commercials praising themselves. I cannot imagine why they're legally allowed to run a scam on people and still stay in business. I've called BBB, to no avail. There needs to be a class action against this company. Worst ripoff in America.

When the service was installed the technician never came back and buried the cable. Six months later, I still have an internet cable hanging from a tree. Now HughesNet wants to charge me for a new work order for someone to come out and I am not paying for something that was never finished. Customer service was ridiculous.

This is a scam of an Internet service? The system at the highest priced package last maybe 5 days. I used it for one month then got stuck with payments and cancellation fees for the two year contract. Scammers alert!!! Don't get Hughes Net!!! Beware. It's junk!

Really, really, really bad internet. And I might add BAD internet. Bad to nonexistent customer service. And nearly fraudulent sales persons. Do yourself a favor. Don't sign up with this service. I just stumbled on what I hope is my OUT. Another dissatisfied customer got a rare honest service rep who told her, "You can cancel within 30 days without penalty." Wish me luck...

I signed up for service April 2016. When I signed up the rep. had trouble locating my address in their computer. Where I live you have to get your mail thru a PO box which is in my name. Those idiots took my friend's name and added her on acct. without authorization. She does not live here. She did not sign the internet paperwork and she sure is not on my credit card that they get their 75 a month for. When this was started I was $29.99 a month and bundled with DIRECTV. To me when you bundled something it's all together including bill not so plus service is lousy. A class action suit needs to be started against HughesNet.

As mad as I am I guess the joke is on me for even getting their internet service. I don't know where to even begin. Upon installment the guy tracked ** through my house and after they take your money and get you with a "no contract" but a "commitment" you're ** unless you pay their stupid fees to cancel. I moved from Iowa to Colorado to find out the service would not work. Not to mention the 3 weeks after I moved in to convince them that it wouldn't work. Once again I guess it's my fault in the first place for ordering them. DO NOT EVER USE HUGHESNET!! I now see there is a lawsuit against them. I would like to be a part of it even if I don't win. I would like to ** them any place possible.

Moving out of area so I called to cancel my Hughes Net internet service. I should have know then it was going to be a nightmare. The customer service agent Paula told me they would mail a box to send back the equipment on the day my service stopped 12/18/15. I asked to have it mailed sooner since I was moving out of the area on 12/19/15. "We can't mail it any sooner. It's mailed when the account is closed." She said I have to get a box and mail equipment back and fax receipts so I can be reimbursed. I asked to scan/email receipts since I don't have a fax machine and she said they don't have an email address to do this. "Really you're an internet company and you don't have an email address." She told me to go to the library and use their fax machine. I wrote down everything she told me to return and repeated it to her. I wrote down everything she said to me. I returned the equipment late December.

Hughes Network has been nothing but a nightmare since day one! We have had service since October of 2015. Found out within two weeks the internet was too slow for our needs but they talk you into staying by offering discounts on your monthly fees! Have had technician out for service calls four times. Two days in a row they did not show one due to weather, next day was technician vehicle broke down. Lost two days in wages. Trying to run two home-based businesses from here, one a mobile disc jockey business. Had to go to friends and family to download music! We finally had enough and cancelled, reported them to the BBB last week!

I paid $140 for two years because that was my only choice for internet. We had about three to four days of decent internet then it was AWFUL. I believe that HughesNet is the biggest scam.

We were told when we signed up that there was no cancellation fee. We told the rep who signed us up that we were not sure how long we would need the service, due to the fact that we only needed the service for homeschooling for a short period of time. The only reason we went with them was because he said we could cancel any time with no fee. When we went to cancel we were told there was a cancellation fee of over $300.00. We asked them to go back and review the conversation they recorded and they said they didn't have them. They lie and are very dishonest.

I recently switched to satellite tv and through them I got hooked up with HughesNet internet. Worst mistake. Crappy signal. Can't even watch a on demand movie because the speed isn't fast enough, just buffers every 5 secs. It would take me 2 months to watch a 45 min movie if it will play most of time. Just says "can't play. Internet too slow". I was told it runs 10x faster than a Netflix movie needs. What a liar. Horrible internet. Would not recommend to my worst enemy. Nothing like paying all that money for crap services.

First HughesNet service is horrible. After 3 years I cancelled on 2/27/16, was told box with instruction will be sent for modem. I returned it as requested and shown on "their" directions "no bill due to you, always pay ahead." Lo and behold today $214.00 withdrawn from my bank. I called HughesNet and was told that I had to climb up on my roof and remove a transmitter and send it back. Or they can do it for $100.00. I have gone to my bank and filed a case against HughesNet. I also noticed during research that there is a class action suit. I want to be a part of it as this seems to be HughesNet standard practice to steal money after services have been cancelled.

Called because we were interested in getting internet in our home. Immediately, Rep asked for credit card info to keep on file and to process our account. He ran a credit check (without telling me beforehand) in order to see if I qualified for special promotions in our area. He said I was approved for free installation and a $100 gift card I would receive in 2-3 weeks. Never discussed any kind of contract with me EVER. Only said I would be paying $19.95 a month for connection with no buffering or interruptions, as I mentioned I use Netflix & Youtube a lot. After I made a installation appointment, he transfers me to another rep who was trying to convince me to purchase a security system for my home, as it was something I qualified for. I declined many times as he was persistent. After the call ended, I was immediately charged 2 amounts: $48.98 and $24.99.

I agree with all the comments on this site. I only wish I had seen before I signed up two of my homes for this service. I am literally in tears. I have spent three hours on tech support, was hung up on twice trying to deal with an issue at my lake house, then was told that I would be charged to have a tech come back out. The main reason it took so long is they couldn't understand me nor I them. To top it off I discover yesterday when I watched one movie on Netflix and did a little bit of work on my computer that half of the media usage for the whole month is gone. Now it will not even load Netflix. I do not think if I upgrade to the largest package for $140 and that would even be enough for our family the way people stream and use their phones and computers. Worst decision on the worst service ever.

We started up with HughesNet less than 1 month ago. It has not worked for two weeks. Even with our Smart TV, it was constantly "weak signal." When I cancelled, they tried to rip me off for 400 bucks... Thank God their customer service rep had been honest and helpful the day before that the 2-year contract is AFTER 30 days!

I ordered HughesNet service last summer 2015 and have had nothing but billing issues and problems ever since signing up with them. They either mess my bill/Account, can't get it straight, then give me guarantees that they are going to fix the problem (which I thought was fixed back at first part of year ~ now they have messed it up again). Their service is terrible, does not work the majority of the time (been told that you basically have to stay up the peak hours 200/300 in the morning). Not able to do that due to fact people have to work and pay their bills. Told the reps numerous times to take me off autopay - that I would call and pay my bill (might not be on the 12th but would definitely be paid within the month). I refuse to pay for a service that doesn't work nor do they keep their billing straight. They can have this service and I will be reporting them to the better business bureau. Tired of the confusion and the poor service.

We had to get HughesNet. It was the only internet service available in the area. Let me just say it has been a headache since the day they installed. The service sucks, the people suck... Literally everything about this company is terrible. We have called about every week since 5 months ago when we got it and they quote on quote fix it every time. It works okay for like 2 days and then it sucks again. And the customer service line does not care at all. We have told them multiple times we’re going to have to cancel, because why would we pay for something we can't use??? But they tell us every time there's going to be a huge cancellation fee.

HughesNet was the only internet service available in the area. And since the beginning of my start-up with them, I have had nothing but difficulty and inconvenience with them. Every time I spoke to them, I was lied to and misled about my plan and what I actually got. The service was terrible and stopped working the day after the service was installed! They took money out of my account without my permission and never resolved my technical problems. If anyone has a pending lawsuit against them please feel free to contact me via email.

I am having every problem that every one of you has written about, including the ghost who is using my data when I am not in the house (which is often because it is a weekend/vacation home). I love when I call about slow speeds and they make me use MY data allowance to do a speed test on "their special speed tester". Hmmmmmm...I do think a class action lawsuit is the way to go. I contacted several with the issues and waiting to hear back. The MOST outrageous thing they do (in my opinion) is when they reset your data allowance every day for the first few weeks of service...just long enough so you can't legally cancel a contract by law! Every state provides for a time period that you can cancel any contract without ramifications...and this is how they make sure people don't do that. They are thieves. Really.

When we moved, the only internet we could get in our area was Hughes Net Satellite. Trust me, I didn't want to, but I needed internet. Let's start with the install. They came, and told me they could not put my satellite on my roof and had to put it in the front yard. I really did not want this but we agreed on a spot in front of a tree so it was slightly hidden from the road. I had to be somewhere so once we agreed on that location, I left. When I came home, the satellite was dead center in the front of my yard! I had to call and have over an hour long conversation in which non-english speaking people continuously refused to come and move it. So finally, I hung up on them and had a few choice words with the installer until he agreed to come move it, and I had to pay him extra.

I was a customer for over 5 years. The service was never great, so about a year ago I started calling to troubleshoot. All but one of the operators/technicians were polite and mostly helpful. Each call I made ended up being at least an hour in length, and satisfaction was never 100%. Three weeks ago I called to cancel and the second operator wanted to put me on gen 4 (which is not available at my address) after some discussion and the techs assurance that there would be NO additional costs or fees, I finally agreed. Gen 4 didn't help.

Hughes Net does not provide the internet service level that they advertise. While they say you can stream and record videos, this is actually not possible due to their internet being so slow. They also do not tell you when you contract with them that their internet is by data usage, not a flat fee per month like most standard internet providers. Their service team is terrible when you call to address such issues. I've spent no less than 4 hours on the phone with them, was finally able to upgrade to their highest level of service for the same price and still was unable to stream and record videos, which I need to be able to do for my professional career. Upon cancelling the service, they will not budge on their cancellation fee, which is the remainder of the annual contract. I've never had such a poor experience with an organization.

I wish I had read these reviews before having HughesNet Gen4 installed! I am only 3 1/2 weeks into this and already very dissatisfied with the service. I was not informed (and didn't think I needed to ask) that you can only have one phone for the ATA box and that a fax is not compatible with the system. I most definitely would not have wanted the phone service because that would not work for our needs. After being informed by our office in Florida that incoming calls could not get through (we wondered why the phone was so silent) I began calling Customer Service and that is when all of this came to light.

DO NOT GET THEIR SERVICES!!! NEVER. I don't care how desperate you are for internet!!! This place is a scam!!! Overcharge your account, have never been able to use their services, and they won't fix it! Contacting an attorney!

HughesNet is without a doubt the worst company I have ever dealt with when it comes to customer service, and Resolving equipment issues. I have had them less than 9 months and twice I have been down for 2 weeks. This last time their cable literally fried itself. It also burned my dish Network cable as well. Fortunately it didnt burn the house down. I called both companies about the issue 5 minutes apart. Dish Network sent a guy out the very next day to repair their cable that HughesNet caused. HughesNet on the other hand said they will call you from the headquarters office in 3 to 4 business days due to it being a safety issue. Sure enough it took them 4 days to call. Of course I missed the call because I was at work. I call them back and of course they are only open till 4pm eastern time. They left a message with an extension to call but the voice prompt never offered to transfer you.

HughesNet Satellite is a total rip off. I have their internet/home phone service and I've experienced everything others on this site have complained about. There are other websites people have filed complaints on and the complaints are in the thousands if not more. Complaining to HughesNet is a total effort in futility. They lie, they steal, they scam and they false advertise. I am fed up with big corporations like HughesNet scamming people and getting by with it. So I decided I was going to do everything I could to bring HughesNet to justice. Here is what I'm doing. Please join in and let's bring an end to this scam. I’m looking for people to join in a lawsuit against HughesNet Satellite, a global EchoStar Company. I have discussed this with an attorney who is very interested in pursuing this matter.

No problem double billing me. When I call I just get a runaround! Saying I have home phone service. I DO NOT, but being billed for it! Wireless internet, what a joke. Sent the wrong router. Now they want $79.00 to come out and fix their mistake. Just a terrible company... STAY AWAY!!!

Unless you have no alternative, stay away. It's biggest monthly package at 50GB really doesn't allow video streaming, game playing, security alarms or most of the things offered on modern internet. My Hughes.net system is at a rural home and I can't work from there because of limitations of data and speed I've probably spent over 12 hours on endless phone calls with agents who tend to try to blame you when real problem is the systems' limitations. They are very accusatory blaming me for using up monthly data when I discover my service has been cut off. And that has happened in months I've spent 4 to 5 days at the home, using two laptops which are powered off when I'm not there.

We have a vacation home in the mountains and there is no other options for internet available, so I signed up with Hughesnet. First off, I don't feel the representative I spoke with was entirely honest and mislead what I would be getting. We stream TV through Netflix which was a specific question I had. I was told, that unless I played video games, which I do not, that I would have no problems streaming with the package we discussed which allowed for 10,000 points a month, PLUS 5,000 bonus points. Well, one program uses up about 1,000 points, so that means about 10 shows a month - not exactly what I was lead to believe. The bonus points are only available during times when most people sleep - around midnight until 7:00 am. Again not what I was lead to believe.

OMG! These people promised me the world but they NEVER SHOWED UP 3 TIMES and now I'm looking at all of these horrible reviews, which I should have done beforehand, and looks like I lucked out. LOL. If they had been a responsible company, I would have them right now and going through all the ** some of you are going through. At first I was constantly calling them trying to find out WTF is going on. After I read the reviews, I stopped and a week later, they're calling me. LOL. Glad they didn't show. What a poor excuse for a company. Sounds like they are doing criminal activities with telling people they have to climb roofs to get their equipment when they put it up there. That's just a way for them to prolong your having their stuff so they can continue to bill you. SMH.

Signed up for Hughes Net a few months ago. Was told it was very fast with no data caps. They took my money very quickly. On the fourth day I checked my account. I had used up 60% of a NO DATA CAP service. A blatant lie (1). Speed was very slow - lie #2. Canceled on day 4 during a very frustrating phone merry-go-round. Was told my service was canceled and I would receive a refund (lie #3). Had to cancel my card so they couldn't get to it (they TRIED!). Talked to a Candice in India. She told me they would refund $89.93 IF I would send back the main piece on the dish (CON# 53025307). I did (silly me).

Hughesnet is a ripoff! Service is terrible, and customer service is even worse! I would not recommend this company to anyone.

I am qualified to comment about Hughesnet internet service. I have been a "customer" since they took over Direcway. To be fair, I must first address the positives: It (Gen4) is faster than dial up. The English skills of the first level-tech support (apparently in Indonesia) are better than the previous tech support group in India. That's about it. And now the negatives. I will only describe the worst and most recent, as there have literally been over 100 problems since I've been a customer. I have a file folder in my office cabinet that has notes from every service call I have made to Hughesnet. Each call has one page of notes and the file is almost four inches thick.

The president of the company is the one that did the installation. All of the wiring was placed on my deck which is my entertainment area facing the street. I had 2 coils of wire hanging on my deck tied together with zip ties. I complained about how it looked and he said that's the way it has to be. I also asked him to make the router on my DirecTV to recognize the router that he installed and he told me that wasn't his job. I had to pay the first month one week before the installation was done. I thought I was upgrading from Verizon because I didn't have enough Mbps to stream.

To an potential customers of Hughes Net... I was promised a certain level of service when I signed up for their 2 yr contract. As soon as everything was up and running my internet was so slow it was pretty much unusable. I called multiple times complaining and nothing could ever be done to improve my services but they still wanted their money every month. Finally I talked to someone that told me after a yr I could cancel so I had them lower my bill to the lowest possible payments so that I could just hang in there a few more months and be done with them.

Signed up with Hughes Net Jan 2016. It was my only choice for internet in a new duplex apartment. Service would go down or always very slow. Use up data in just a few days. Moved in with my sister 14 months later, customer service is terrible. You are charged extra for not signing up for auto draft and paperless bills $10 per month. When I moved I still had 10 months left on my contract. Of course you have early termination fee but they also wanted me to climb on the roof and get the radio receiver and ship back to them or pay $300 plus the early termination fees. I am a 61-year old single female, and they want me to climb a ladder to the top of the house!!! What if I fall? None of this was told to me when I signed up. First of all from now on I will check before I move into a house, apartment etc with what internet and cable is available, and I would never ever choose Hughes Net AGAIN.

I am writing this so somebody else don't get scammed! I was promised high speed internet for $50 a month. Well my bill is now 90 and the Internet don't even last one day! They blame me say it's a virus or something, but as I see everyone has this problem!!

This company is a ripoff. Had service with them for 2 months. Their internet speed is very slow, not fast at all for the amount of money to be paid monthly. They will lie to you and get your money when you tell them not to paid on a Saturday and told them to cancel the payment for the 8th of the month that other payment will be paid at a later date. NO. These people goes into my account, gets the money and I just had authorized them not to and calls them to let them know why did they do that and I need my money back to pay for other bills.

I do not recommend this service to anyone till they fix some major issues. 1st customer service, for which there is very little to say the least. Mostly non english speaking techs from what sounds like India. 2nd, their internet service in whole. We've had their service for the past 5 years. Only other choice is dial-up. Was great for the first month when installed. Since then it has fallen to a very low satisfaction level. Slow speeds, no downloading anything but static web pages here. Many complaints issued but no satisfaction. They did replace a faulty modem but service is still slow and not real reliable. Complained about them to the BBB... Better Business Bureau. Nothing accomplished that route either. Was told to upgrade my service to see improvements.

Worst internet service ever. Unable to obtain help, no one speaks or understands English language. Never recommend to anyone. Add charges and service "NEVER" improves.

**WARNING** 3 service calls, 27 phone calls (over 50+ hours) to customer service/technical support, one modem exchange, still having the same issues as day one with starting with HughesNet. Slow internet service with speed tests at download speeds at kbps instead of mbps with the average speed at 85-93% slower than average speeds (slower than dial-up). Phantom data disappearing. This company states it's the fastest internet and customer ratings available when in fact it's the slowest with 1000's upon 1000's of customer complaints, lawsuits and class action lawsuits. Terrible follow through.

Extremely rude and difficult to understand. English is quite clearly their second language. Asked to speak with an English speaking supervisor. Got another foreign speaking person. The service is THE WORST EVER!! I have lived in foreign countries and had better customer service and product service. DO NOT GET THIS SERVICE. It is the worst ever and the service is less than terrible.

My in laws had Hughes Net and it was not good from the start. My mother in law called them to complain about the service and they sent a technician out and he replaced the dish and the modem which meant that he automatically renewed her contract. We did not think it was possible but her service got WORSE. She just dealt with it as she wanted to get out of the contract and find a different option.

We've always had to make multiple calls & faxes every time there was a change. Last July called to term service. I had to call back, send a fax and we had to keep calling & faxing. They never mentioned equipment, then charged another $300 several months later because equipment hadn't been returned. They sent the box to an address that doesn't accept mail apparently, instead of the billing address. We were told the credit card would show the credit when they got back the equipment. Finally got the box, sent the equipment and no credits on the card still 3 months later.

Horrible. Have bought extra data and STILL can't watch ***. You suck, HughesNet.

I was told there was no hidden cost! Only to find out there was equipment charge that is promised was a "one-time fee." LIE... And a express credit repair fee we never even talked about. They will tell you whatever you want to hear to seal the deal!!! Don't believe them. They charged my card in like two minutes. I noticed the future charges!!! Well of course when you call back no one will own up to the promises of the first conversation. I made sure I asked this salesperson over and over about hidden cost and what my bill would be and he had a nerve to send me a bill that was $18.00 more than we agree on!!! For real??? I'm gonna turn them into the BBB too. So tired of companies doing this because now I have to wait to get my own money back from this lying company!!!

I just moved to an area where Hughes Net was the only option so I reluctantly signed up, even though everything I had heard about them was negative. Sadly, it is all true. It is almost as slow as dial-up and every time I see their commercial describing "lightning fast internet" I want to throw a brick through the TV. I was forced to sign a 2 year contract but if another provider becomes available out here, I will pay whatever the early termination fee is just to get rid of Hughes Net.

Biggest bunch of liars I know! Horrible service! Lied about rates! I smashed the dish! I smashed the box! And NEVER paid them ONE Dime! And they never WILL GET A DIME! Bunch of sorry losers! Don't even deserve 1 star! A complete ZERO! Sorry ** company!

When we moved to another house in our rural area, we tried HughesNet for our internet. We struggled with it for several months, then decided that ANYTHING was better than they were! I called to cancel and they said we still had several months on our contract. I agreed to pay until it ended, which was December 13, 2015. The day after it ended, I called them, even though they had said the termination would be automatic. The person I spoke with said I had to pay more until I received the box to return their equipment. That took another month's billing. I received the box, then meticulously followed the instructions as to what to send back and packed everything precisely and sent it.

I am getting to help you. Do not under any circumstances get HughesNet phone and Internet service. More often than not you will not be able to connect to the Internet and there is such a delay in the phone it sounds like your talking into a tin can. I've tried calling them several times with no luck of getting a hold of anyone. As soon as my contract's done I am getting rid of it. So please don't waste your money with this service. It is not worth it.

This Company is not very nice. I had them installed. The installer did not put the dish where we wished on the south facing garage wall. He installed it on the top of the house. From day one I did not have a good internet connection. I was told it was my router so I went out and bought a bigger more expensive one and still had the same problems. I was charged $158.98. I told them that there was an advertisement on TV that stated FREE installation. I was told on the phone that I would be reimbursed. I cancelled my service before the first 30 days but then was told they would extend it another 30 days with them wanting to make my service work for me.

I can honestly say that I have had dial up service that was faster. They claim that 10mb is more than enough to stream movies, music, whatever your heart desires. Yeah, for the first month, that might be true, but not the second month or any months after. We have given up even trying to watch YouTube videos, forget Netflix or Amazon Video. They advertise the service at amounts of data per month when every other ISP brags about how fast they are. We had to go with satellite because no other companies have service up where we are yet, so we are stuck with them until August or until another ISP is available, or we move.

I had Hughes for over 7 years and had nothing but problems with them. Customer service is horrible, Rates are very expensive and half the time the Modem wouldn't work. Then when you cancel they twist the words around to make it sound like they will keep your account open for 6 months in case you decide to keep your service and then they will cancel it after that 6 months. Instead they start charging you again after 6 months. In my opinion this is why they have people who do not speak English answer their calls. Buy extra Cell Data instead of dealing with these people.

I have never left a review for any company ever. But this company has me so fed up I am taking time away from my day to do this! I have absolutely no choice in internet providers where I live. HughesNet unfortunately is the only company that services my area! Huge disappointment! I have had this service almost a year and every month it is the same crap! When you call you get people that have such a heavy Indonesian accent that you cannot understand what they say. They also basically give the the run around and don't even know what they are talking about.

Moved to the Central California mountains and called HughesNet for Internet service. I explained that we stream movies and use email, etc. I was told the plan recommended for me was "optimal for (my) stated needs." After installation we have been unable to stream anything and the service itself is very slow with high latency issues. I indicated displeasure on the survey sent after installation and a nice young woman called me and upped my data and discounted the price to see if that helps. It didn't. I called today to cancel my service and spoke with a nice young man named Carlos in Brownsville, Texas.

I have never written a review before but man oh man I had to on these guys. I don't know how they are still in business. Hughes net's service has always sucked. We had it for about 2 years before I complained enough that they said, "oh well you are eligible for a free upgrade of equipment and speed..." They said the price was exactly the same per month. I asked her 3 times if it would extend my contract and she said since I had had so much trouble that it would in no way extend my contract... Well after they installed the update it was still horrible speed.

I remember having dial-up in the 80's, almost that slow. It was fine at first and then just dropped off the map once you're stuck with the contract. Movie on Netflix is buffering 45 seconds for each 30 seconds of movie I get to watch. They Lie.

I live in a rural area, only about six miles from a large commercial area but there aren't enough homes where I live for the cable companies to bring their lines out here and I'm just a bit too far from the switch for high speed phone line access so Hughes is my only choice. Hughesnet is horrible. I pay them over eighty dollars a month for 15 MB speed, most of the time I get somewhere around one 1 MB and on a really good day up to three or four. Complaining to them does absolutely no good whatsoever, the end result is invariably "we show there's no problems with your hardware, we can schedule a tech to come check and you will have to work out the fee with them." Incredible. The first chance I get to go to ANYTHING else. I'll say good riddance to Hughesnet forever. I don't recommend anyone going with them unless it is your only choice.

In September of 2015 I decided to try HughesNet internet services since my landline service was frequently interrupted. I purchased the satellite and hardware for the service, spending over $400 for the equipment. After about 20 days of not being able to connect to the internet over various laptops and phones I informed technical services that I was unhappy with the results and that I would no longer attempt to log on with Hughes, I had enough and stated that I no longer would honor the contract since they did not honor their side to provide internet access.

In November 2016, I received a postcard stating there was a new service in my area in East Texas that is high-speed internet. When I contacted the telephone number, I specifically asked 2 questions, would I be able to stream movies using Netflix with this service and what if I do not like the service. I was told that I could stream movies and that I had 30 days to cancel the service if I did not like it. The service was fine for 30 days. Then suddenly, I was out of data. I called the company and they asked me try using a more expensive package and said they would extend my trial period. I did as they requested and I quit streaming Netflix, or anything else. Now, I was aware I could use their meter to watch how much data was depleting.

I live in a rural area and our options are limited. I had HughesNet installed to use for work - a "business" account, and a residential account for my daughter. It took 3 weeks to get the installer to call me after the order was placed. Then the installer was extremely rude and hateful both on the phone and in person. That should have been a red flag to back out. Then the service is too slow and isn't compatible with VPN, though I was told it was. The data disappears overnight as I sleep - without anything on to use the data. Most of the customer service reps leave a lot to be desired. I cancelled the residential account and they tried to charge me $400. I am not ashamed of my behavior because I did NOT pay that.

2/28 I started the process of signing up with Hughes Net - 2 hours later very flustered. Their customer service does not tell you everything you need to know. I ask for my same phone number - was not told it would take 10 days for the transition to take place - when then installed finished I was told "here is your new phone number." The phone service is not consistent - cannot always hear incoming calls and I have to call back. I WOULD NOT RECOMMEND HUGHES NET to my worst enemy.

I should say I’m not one of them people who normally take time out of his day to write reviews but this was so bad I had to do it. Even if it saves one person who will read this and not get their services it will be money well saved. Although it’s too late for me. Hughes Net is the worst decision I have made in the last 5 years of my life. I originally was attracted to the Hughes Net because it was tied together in a Bundle deal with My DirecTV. I had used DirecTV and was very satisfied. So I thought why not get the Bundle deal with the internet included and just have one bill. I was tricked. It never was one bill even though I was told on the phone beforehand that it would be one bill.

This company does not even deserve a star! Their internet is way below any standards. They claim to be "fast" but they are not! It doesn't matter where you live, you can't download any movie, video, or barely surf Facebook if ANY other electronics are on in your home. I was locked into a 2 year contract with them and couldn't WAIT to get rid of them! When I tried to cancel my contract when it was over, they tried to offer discounts and rebates for more services. Why would I WANT service regardless what I pay if it doesn't work?!? They even tried to charge my account without my knowledge for another month claiming I was "month to month" even though I already called a month in advance to cancel. Their excuse? "You called to verify the end date of your contract. You didn't cancel." What part of "I don't want your service or renew my contract" do you not understand???

The monthly charge was suppose to be $59/mo. They always bill $73/mo. The speed was ok for the first 6 months. Now it's so slow I can't even open my email. I call. They speed it up for a couple days then it goes back to slow. It's terrible. Don't get it.

I thought Hughes Net would be a great service to bundle with my DirecTV. From the day I got it, it was slow, and didn't even work about 1/3 of the time. I also work from home and the speed was reduced by 70% through the VPN, so the words I was typing showed up about 5 seconds after I typed them. The salespeople did not tell me that you couldn't use this for a remote sign in, but still charged the outrageous fee to terminate the service since I didn't have it for two years. Buyer Beware!!! Do NOT subscribe to Hughes Net!!!

I signed up for internet service and it was installed and Directway came after Hughes to install Directway. The installer from Directway cut the connection to Hughes and used it for Directway. So Directway came back and fixed everything but by then my trial period for Hughes was up. It was so slow had I been able to try service I would not of kept it. I used all the data in a few days. I now go to the library and do what I need to do on the internet. This service is absolutely the most horrible there is.

Hughesnet has a scam going that has to be addressed. My account refilled with 20 gigs of data on the 7th. Today is the 11th and I'm at zero. It showed my data being used when I was asleep!!! They are data draining my account in hopes of me buying their data tokens @ $16 for two gigs!!! They do this to create a different revenue stream. This is the worst company ever. They have customer service reps that speak english when you sign up but when you have a problem all you get is customer service reps that can barely speak English and make go through these stupid steps that do nothing. They frustrate you until you just give up and go away.

Had Hughes Net installed while living out in the Nevada desert. The tech came and installed the dish. Weeks after the install, I noticed that he had put a 4 inch lag bolt through my wall and into my inside window sill. This caused my sill to be pushed out from the wall about 2 inches due to it being aluminum. I had not noticed it due to the fact that it was behind the curtain. It wasn't until the weather got cold, I noticed a breeze coming in. That's how I discovered the shoddy install work.

We had HughesNet hooked up and was told it was the fastest internet available. It is horrible. HORRIBLE! Pages won't load. You have to constantly refresh or reload the page. Sometimes it never loads. It times out! It is worse than dial-up. I called three days after it was installed and complained. The tech asked how the weather was here and I said, "Fine, sunny skies, no wind, no rain, no clouds." He asked for my phone # in case we got disconnected and I gave it to him. He wanted me to take the cable from the modem and hook it directly to my laptop, and asked me if it was any faster. I said no but even if it was I couldn't leave my laptop hooked to the router all the time. I lost the call and he never did call back. I work from home and I can't do what I need to do. It is useless. I will not recommend HughesNet to anyone. If you live in a rural setting like us DON'T get HughesNet. You will regret it.

Today, I received a $216 fee from Hughes after I cancelled my services over two months ago and paid $398 cancellation fee. I called and spoke with several agents about the charge and informed them that the returned box instructions did not state anything about returning the radio transmitter. I informed them that they were wrong to charge my card without my knowledge after my services had been cancelled and after the equipment has been returned. This company is a rip off. Please stay away.

When I called the 2nd time regarding the modem box, the rep informed me they needed the radio returned or charged $200 for it. After complaining we were not told that or we would have, they sent out a tech--which was a third party from another state!! After again complaining and threatening 'further action' on our part, they waived the 'all of a sudden' $100 radio fee to send a tech out.

I was a subscriber for eight months and had poor service. At least 6 times they tried to adjust up my service and nothing got better, then when I had enough they charged me to stop their poor service. One star is too much.

We signed up for service at our new home in a rural area. Hughesnet was recommended to me by DirecTV. Hughesnet set our account up as a business account in error and I've been trying ever since to make them understand I do not have a business in my home -- it is strictly residential. I only have internet service during weekdays and they will not transfer my account from a business account to a residential account unless I pay them a cancellation fee of $1,800. My service is totally useless and they say they can't change it until my contract expires in 2 yrs...

I ended my service with HughesNet 9 months ago. Yesterday I get an email telling me I owed them $212.50. I called them and they informed me that I didn't return a piece of equipment that is on the dish somewhere. They could not answer me when I asked why, when they received the returned items, and saw something was missing, it took them 9 months to let me know about it. I asked to speak to a supervisor and was given the runaround and never got to. I was very happy with their service when I was using this, but this is ridiculous. Seems to me someone in receiving isn't doing their job. I told them to put that 212.50 on their Christmas list, because it's not coming out of my pocket. If they had let me know 9 months ago, then I could have taken care of it. Now, they expect me to drive 3 hours back to my old house and retrieve this for them. NOT happening...

Hello, my name is Nick. I signed with them thinking they would be great. Directv recommended them and shortly after a week goes by they come out and install the internet and I got the 10 gigabyte package. And first off let me say $73.00 a month for this service is ridiculous for only 10 gigs not to mention the fee upfront for them to come out they charged but I do a lot of work from home and this is by far the ** internet and customer service I have ever dealt with. McDonald's treats you better than these ignorant people they have with them.

Would never recommend anyone to use them. I never received a bill for early termination but I got the box to send my equipment back. But since they had my card in file they just took the money from there. Hello. Courtesy would have been greatly appreciated with a phone call for me to approve this transaction.

Do not go with this company. You will be very disappointed. You do not get what you pay for and if you have anything wrong they say it's working fine and all was say "sorry. Can't do anything about it." I was threatened from them. They said they are going to take 600.00 from my debit card. I can't use my wifi and my cell data runs my bill up. When I try to use it it's real real slow loading on my phone. It is the worst company. They will scam and rip you off.

Like all the other reviews say this service is garbage for anyone looking to do anything except maybe check your email once a week or so. The data limits are a joke so if you do much more than that you will be over your limit and will be throttled. Living in a rural area limits me to only satellite internet which is a joke. It's slow, terrible latency, and is on and off constantly. I really don't know how people who sell this garbage live with themselves.

These are the worst people to have to deal with. They falsify information and refuse to let you speak about your concerns. The internet was awful and I couldn't even send out emails due to the horrible service. Initially when I was directed to Hughes Net to bundle my internet and TV I asked specific questions about the data usage, allowance and streaming capabilities. I was misinformed and was never given an opportunity to speak to a manager to fix these issues.

First it took three months to get the internet to work right and now they have billed me twice and refuse to give me back my money. All the people that work for Hughes Net is from a foreign country. They do not understand and if you ask for an American they tell you to hang up and continue to call back until you get an American. The WORST internet I have ever hand it is as slow as a turtle.

We got HughesNet because we thought it would best suit our needs then about 6 months later our house sold. Our new location is not serviceable through HughesNet. I called and tried to explain our circumstances and was told it didn't matter that we still had to pay 280.00 or we would get sued. They also wanted a part returned that we didn't know about that was left at the former location. Horrible company. I will never recommend anyone to use them.

When I called and talked to go the sales rep, they told me that the Internet was capable of handling online gaming. When I hooked up to Xbox live it was so lagging you couldn't play at all. I called to complain and they told me that the weather was to blame. After the 3rd time complaining I finally found out that it's not compatible with online gaming. They wanted me to upgrade and all then they blamed my console. They were wrong and blamed my equipment. I wouldn't recommend HughesNet to anyone. HughesNet is the worse provider I have ever had.

This internet service is absolutely the worst service I have ever experienced. I live in a developing neighborhood, so internet services were limited. HughesNet was the first choice for the area. I signed up with them, and at first, the service was ok, but after a couple of months, the internet was the slowest I have ever experienced. I upgraded to the 10-gigabyte package, hoping that this would speed up the connection... no avail. The internet, is still slow as ever. We can't watch Netflix, because the net is constantly buffering, we can't watch VeVo, because the connection makes the videos skip... just horrible. I hate this service and believe that I will be buying out my contract.

I would not suggest these people to anyone. I called to order internet as we live in the county and hard to get any internet service out here. Well when I ordered the guy was very nice, even the guy who installed was very nice, but when I got my bank statement I wasn't very nice. When I first called they told me they would not charge me anything that day. My bank statement they charged me 168.98 and said I still owed them. I called and asked what's up with that. They had me calling this number and another number. I ended up talking to I don't know how many and still they didn't seem to care, 20.00 of my bill for 5 months for their mistake. If people wanna do stuff like this, I'll go without internet before I will let someone rip me off... Never received any kind of paperwork, no order number, no nothing.

The absolute worst. I live in Cutler Bay, FL. Comcast too expensive. Switched to satellite and it's been the worst decision I've ever made. They use subcontracts to install the satellite. First installer was super unprofessional thuggish looking character. I had to have another guy come out a month later cause I had no reception. Still hasn't worked right since second install. Takes 5 to 10 min to download a one page PDF file! I can't watch videos. So slow. Don't do it, whatever you do.

Please avoid this company at all costs. All the previous negative comments regarding Hughes Net on this website are true. I live in a rural area and they have you by the short hairs! This company is scamming people. My data disappears, we cannot connect to the internet at times, downloading anything takes days!!! I have a 10 gb data allowance that I share with a 10-year old. We are lucky if we can watch 1-2 movies a month. It is horrible. I had better service with HughesNet when my 19-year old lived at home and participated in online gaming!!! He has been gone for a year. That's when it went to pot!

If I could give 0 stars I would. We have had this service for 3 years. DIRECTV talked us into using them because they are partnered with them. There is a data cap which is impossible to stay in, customer service is a joke, and the service itself is terrible. We just changes service to someone else and they sent a box to return the equipment. One of the pieces of equipment they want returned is actually attached to the dish itself. So now we have to pay for something we will never use again, pay someone else a ridiculous amount of money to remove it, or have my husband climb on the roof and remove it and hope he doesn't fall or get electrocuted while doing it.

There is no documentation given at installation. A 2-yr contract is in force with high rates, horrible customer reps... very disrespectful! Techs when you are finally out of the contract to remove equipment do not show in the 3 hr time frame. Service is super slow, forget watching any videos and there is a cap on the amount of Internet you receive. If I could give a 0 for them I would!

Same complaints as everyone else. I had intermittent speeds which hindered any type of streaming. I called 2 times for speed improvement and on the third time I called to get rid of the service. They kept asking me over and over not to switch and wasted about 40 minutes of my time begging me to stay and promising that it was trivial to make it better. If it was so trivial, they could have fixed it the first 2 times they called. Here's the kicker...they won't come get the satellite off my roof. They told me to get up there and get it myself or they would charge me $200 for it. This is after I already paid $380 to cancel. SCAM, SCAM, SCAM.

When we called to discuss the possibility of starting service the gentleman lied through his teeth. We told him what we needed to have, to make the switch and he said we'd have it, no problem. Since installation less than 6 weeks ago we've spent over 9 hours on the phone trying to get even CLOSE to the advertised speed we pay for. They keep having us bypass the router then bypass the modem and run speed test after speed test while they sit on their butt doing nothing. Complete waste of time and money. I wish I had read the online reviews first. DON'T GET HUGHES NET!!!

I am an existing HughesNet customer of 9 months. Avoid them because: Their satellite internet service provider system does not support VOIP due to latency issues in the technology. Forget the VOIP landline and be prepared to pay even more to your cell phone company. Service is adversely affected by poor weather. Service constantly crashed when using my mobile device. I have their highest speed service and was told "loading a single internet page within 12 seconds is within limits". Super slow internet experience. They will slow your experience when you hit your usage limits (yes that means depixeling the movie you are streaming.

We switched to Hughes Net because of poor service, but the entire time with Hughes we couldn't get the internet to load even our home page. So we ask to cancel since we were paying for a service we were not getting. They now say that if I don't climb up on my roof and get some kind of radio, they are going to charge me $200 or they will send someone but I will have to pay them, time, gas and miles. How fair is that. I sure hope Karma bites this company in the rear. All around poor customer service. I will never recommend this company to anyone. If anything I will warn them not to do it.

I called and tried to cancel my internet service today and I advised them to send me a final bill plus what do I need to do with their equipment? They told me I had to pay all the bill or they would charge me for the equipment I have. What type of company is this. I request a final bill and asked them where do I need to send their equipment. Terrible business.

We just moved to a ranch last year; so our choices were limited and when we couldn't get line of site internet at the time of move-in so we choose Hughes. The limited data plan is just awful---paying $160.00 a month for 20 gigabytes and not being able to watch movies... Having to tell guests to be careful--and not watch youtube on their phones, having to schedule necessary computer updates in the middle of the night, etc, etc. only to see your gigs just disappear when you're not even home. The worse part was Customer Service going thru the same old story when you called to complain. It is always the customer's fault; never theirs.

I have been a Hughesnet customer for well over 10 years. Up until last November I was basically satisfied with the service especially when you factor in that I had no access to broadband internet services. It irks me that the country that invented the Internet is not even in the top 25 countries in providing broadband access to the citizens who paid for the invention.

I just got HughesNet and I am greatly disappointed how slow it is. The tech support people are nice, but so far they have not been able to help. It is much, much slower than the free wifi at hotels or coffee shops. It is not at all what I expected.

Worst customer service ever! Had to pay a third party to come take a look at the internet. Why it was so slow? They said it was fine and very fast internet after hooking it up to a computer but never did anything else. Couldn't load snap chats, Facebook pictures and content took forever to load so forget about looking at Instagram or watching Netflix. Will never recommend them to anyone, even my worst enemy.

If there was a way to give a negative star rating I would! This company is unreliable, places false charges on the account and then refuses to refund your money even after you provide them with a tracking number proving that the package with the returned equipment was returned. Their agents have no idea what they are doing. They talk over you when you are trying to explain why you called and they repeat the same thing over and over because they don't know enough English to say anything other than the script put in front of them. Do not used this company under any circumstances!!!

I was told on the phone that they could provide me a minimum of 5gbps. I said OK so they signed me up for installation, to be done 2 days later. The guys installed everything and told me to wait 24 hours for things to calibrate and it would then get faster. Well I waited the 24 hours and it didn't improve. I call the tech support and find out the connection should have been instant NOT after 24 hours.

I got Hughes internet few months ago. First 2 weeks it started not working good. All they did was pacify me tell I got stuck in contract. I had to pay 280.00 to get out. Please when you have problems at first get out of it before you're stuck and have to pay.

Stay away from this company, service is the worse. It's the slowest internet I've ever had the displeasure of having. Plus salesperson lied and said contract was only for one year but when we tried to cancel after one year they said, "No, it's two years."

I have just completed my third call to Hughes that I canceled my service the end of December 2015. At that time I was told that I would be getting a refund because I canceled my service the same day that they took a payment out of my account. I received a phone call from them on January 19, 2016 stating that I owe them $62. I called them, reviewed the conversation from December 30 and was told that it would be handled. I have just completed my third call with HughesNet and now they are telling me that the $62 is an early termination fee. I would advise anyone wanting to do business with HughesNet Be careful. We cancelled because of poor quality and slow internet speed. And I signed up for the fastest internet possible.

We have Hughes Net installed because of the limited access to the internet in our area. After installing Hughes Net at the Professional package we found we were at a limit of internet service. I believe it is at 21 G. After you use that up then you must pay to get more data. During the time of service the service is in and out. I know that AT&T has purchased this company but service has not gotten any better. It flat is terrible. I would not recommend this service to anyone.

Speed is 1980s dial-up, you can watch Netflix ONLY if you set the rate at the lowest setting which is NOT the reason you got Netflix! Once you realize how poor the service is, it will cost you $150 for a service tech so you better be able to do your own troubleshooting. And when you decide to tell them you aren't getting what you pay for at $78 a month! They will charge you $300 to remove their equipment. And all month long you will track every minute you are online because 50 gig nowadays is nothing.

My 2-year contract with HughesNet ends this coming May, 2016 and this service will be gone, for me. What a bad joke of a company. They (tech dept.) wants money to fix their problem. Slow isn't really a good word for this so-called internet service. They say it's my computer. BS! I bought a extra booster...still slow. They say there are too many computers running in my area... I live in a small town of 857 people...BS! Smoke signals would be faster than this service. WHATEVER YOU DO DO NOT BUY INTO THIS SERVICE!!! I'm going back to my old cable service company. It's about the same price, but much, much faster and no contracts.