HughesNet Reviews

Requested an estimate quote for service. Sales agent insisted the only way he could quote was to have my exact address because it's satellite service. Doesn't make sense! His explanation was he needed to know EXACTLY where I lived to give me a quote because it's satellite!!! THIS is a real invasion of privacy just to get a quote from a company whose policy ALREADY doesn't make sense nor customer friendly.

I would not recommend Hughes Net to anyone! I have only been with them less than two weeks and have called no less than 6 times, regarding slow to no internet service and home phone service. They wanted to access my devices to troubleshoot the problem. My devices are new to brand new. So I let them troubleshoot and it locked up all my devices and disconnected my call. They refuse to send a tech out for free, as they say everything is working fine on their end. Obviously not if you locked all my devices up. And they want to charge me $150.00 to send a tech out! Do yourself a favor - DO NOT use Hughes Net!!

This company is a joke people. If they ever get hold of your CC info you will be very sorry. I closed my account and they still billed my card and then you don't get money back either once they have it. So if you're in the country just do without internet before you use HughesNet. I have had it with the bad service. The customer is very, very, very bad and tech support is bad also. You also never get anyone in the US on the phone. Everything is outsource to somewhere else in the world and a min service call will take up a hour of your time on the phone and the system goes out in the least little rain. So anyway, read all reviews before you buy or get in bed with these clowns.

Remember this when even thinking about getting service from these clowns. Just read all the bad reviews. They are all true. As a 45 yr old guy from Tucson, Arizona I can tell you this is by far the worst service I have ever had. I truly cannot wait till July when my contract expires. Don't make the same mistake I made by getting Hughes satellite. They should be held accountable, but they won't be. Only you can stop them by not buying their poor service. Thank you.

We called Hughes Customer care during our last month of service in the summer of 2015. The Hughes customer service associate was asked to terminate our account at the end of the current billing cycle. She kept giving me the runaround and did not do what I asked. I was told that Hughes had a policy where they gave 6 months grace period to reactivate our internet service if we needed to. Believe me I could not get rid of this person!

I decided to try HughesNet because their advertisement stated that they offered very fast internet and the best MB packages. Like the biggest dummy in the world. I fell for their sales pitch and chose to give them a try. I went with the 50MB package which was suppose to be the #1 selling package and was told I would never go over my 50MB.

I have been a customer in Germantown, NY for 2 months Dec. 4th, 2015 - Feb 3rd, 2016. They are the WORST service connection ever, poor customer service and all they care about is MONEY. Therefore they are liars and thieves. I signed through a bundle package through DirecTV. They failed to mention Satellite TV does not work with Satellite Internet just out of good faith and common American courtesy. Their service did not work and I called to fix it the first month and nothing changed. I was charged on my first billed a protection plan of $20 I did not request. I called to remove the protection plan charge of $20 and asked to note in computer I did not want it, I was charged again.

Don't believe their TV commercials! Hughes Net is the WORST internet service I have EVER had! The installation was a nightmare. The installer came over and put the dish on the side of my house. Two days later, Hughes Net said the device needed to be removed and never should have been installed on the side of the house. After nearly 20 phone calls,and missing another day of work, the problem was finally resolved. They offered me a promotional $100.00 rebate back in November, that I have yet to see!

We had to move to southern Indiana for my husband's job. We had the best satellite internet service in Colorado through Skybeam. Hughes satellite internet is the WORST. I have called every month since it was installed the end of October 2015. The speeds are atrociously slow no matter what time of the month! Even at the beginning of the billing cycle!

All I am going to say is STAY AWAY FROM THIS COMPANY!!! The internet that they promise to deliver to your house DOES NOT WORK!!! When you call them for service they read from a script (in not so good English) and NEVER really help you!!! After a year of calling and requesting my service be cancelled and paying $125.00 a month for a service that I never received, I finally went to my bank today and cancelled my auto debit. Hughes Net took $1,500.00 from me for a service they never fully delivered. I am mad at myself for waiting this long!!!

What is this company's loophole? How are they able to get away with the crap they pull? I cannot believe how awful the service is, and the customer service is even worse. Everything everyone else has said here is completely true. The connection is terrible, the data cap is terrible. The company is completely useless when you try and find out why or how you have an issue and how to fix it. I can't even pay my bill! They won't accept my credit card payment, but no one can tell me why! I spent an hour on the phone with them and a rep from my CC company trying to figure out why. Ridiculous! If I cancel before my allotted time, I pay a penalty, which is unfair since they are not holding up their end of the contract. I will have to climb up on my roof and remove the equipment myself? Really?

First they installed the ** satellite dish on my new ** roof!!! The service was sooooo damn terrible to the point I started going over on my gigs on my cell because Hughes Net connection didn't work. They charged me to pick up their damn equipment on top of having to take a day off my job to send the ** back. The people were not friendly at all. They told me they would upgrade my service at no charge due to the service being so bad and they still charged me prorate fees and refused to refund me my money. This by far has been literally the worst service in history that I've ever received or invested in.

On November 17, 2015 my husband and I got a 24 month internet service from Hughesnet. We had DirecTV and Hughesnet was a provider that would give us a discount on a bundle package. The trouble began from installation. Our technician arrived on time and began by digging three large holes on the side of our yard. He told me that he would fill two of them in. When he was done he left them unfilled. The tech started outside by mounting the satellite dish. He then came inside and he had several problems getting it to work. When my husband got home, he to reconnect everything because it was done wrong. We had signed up for the fastest speed for upload and download. That evening we realized that there was a problem due to very slow download. My husband called customer service and he spent a couple of hours troubleshooting with the technician on the phone.

Those of you that may believe the advertisements by HughesNet... STOP!!! This is the worst business I have ever had to deal with. Worse than Dish Network. I didn't think anyone could be worse than Dish. HughesNet falsely promises high grade services. Nothing has worked since we signed up Oct 15. We have repeatedly called to try and get them to fix this. Each time it cost more money and each time it doesn't work. Computer is very slow. On our cell phones we cannot download videos. Nothing. It will cost us $370 to cancel. It is such a scam. I asked an acct. mgr. "Could I speak to someone who could speak English clearly and could understand English clearly?" His words, "Good luck finding someone who speaks clear English because no one here does." Then he laughed. What a truly horrible, horrible company. Horrible internet service and worse... Horrible customer service.

I was solicited with what was claimed as a inexpensive internet and phone system. The dish was installed but with a router with no WiFi to serve my wireless devices and only the promise of a phone system to be delivered. I was not provided a copy of my contract which I didn't receive. Someone else had "to review and sign it". I've called several times and requested these with no effect. I did get a promise that they would reimburse me for a WiFi device I would have to buy. I tried their system and found it slow in spite of their advertisement.

Hughes Network is one of the worst internet service provider I've ever encounter in my life!! It started the moment of installation to even after 3 months after cancellation. First they came and did a crappy installation where I still have no internet access. They didn't come fix the problem until a week plus later. When we finally have internet service, it was gone within a week of normal data usage in my household. The data cap was horrible!! We called and they recommend upgrading our plan to the $120/month for the max data plan they offer.

My modem stopped working. I called Feb. 30, 2016 to tell them it stopped working that morning. I had performed all the tests as I've had ongoing problems. I asked if a technician could come out. I'm a disabled senior and this is only service here. She said "no". She will ship one but I must pay shipping! 7 to 10 days or faster but more $. I LEASE EQUIPMENT.. She said my modem is VERY OLD MODEL.. FURIOUS!!!

I read many reviews before going with HughesNet. Living in Allen, Texas, off the grid so-to-speak but a suburb of Dallas, I was told about HughesNet as an option as AT&T was not yet available for my house *(just the adjacent neighborhood). I read the reviews. I should have heeded the advice. From the outset (Sept. 30), the service was slow. Sometimes, okay but there were times I needed to upload or download documents only to be forced to use my cell phone as a hotspot. Not only that, I was throttled every month. In one 4 day stint, Hughes claimed that I had used all data... A time period when I could account for a complete lack of use. When I requested an explanation, they stated I must have had computers, Smart TVs and other devices on - complete BS. I checked.

Read the fine print in your contract. I was just informed I will have to disconnect the modem, and radio transmitter on the outside dish myself or be charged a minimum of $90.00 for them to have someone come and pick up THEIR equipment. I am over sixty years of age and I have no one to help. I am stunned. They were all too happy to install the equipment but expect the customer to un-install?? I have been a good customer for several years despite the awful reception. The service was not much faster than dial-up and adversely affected by weather and high utilization. How do companies get away with forcing customers to do their work? Evidently this is stated in the fine print of the contract.

I firmly believe that HughesNet has two major scams on their customers. For one, the data cap that is in place over satellite internet users is egregiously unfair. Their claim is that in order to ensure that all customers have a "fair share" of the internet, this cap has to be in place. However, you can get out of this cap, and use more than your fair share, if you are willing to pay more and more money. Funny, my satellite TV doesn't limit the amount of TV I can watch. As if this isn't enough, I am positive the company is inaccurately recording the amount of data we use each month. The data just disappears. I already have to pay an exorbitant amount of money for only 10GB of data a month - but when half of that data disappears in two days, it's absolutely horrendous. When you call to complain, they either tell you there is something wrong with your modem, or they simply cannot find an issue at all.

Once again called HUGHESNET because I had no internet connect. Complained and said a supervisor would contact me. This was the 8th call in 5 months for same complaint and have not received a SUPERVISOR follow up call. They are in breach.

I want to get this review out so that other people are not taken advantage of.. Worst Internet that you could imagine. I paid $110.00 per month. I was told that I would have 100 GB per month which should be plenty. Once they get you locked into a 2 year contract then they inform you that it's 50GB day time and 50GB night time between 2 am and 8 am. Absolutely useless. I'm a working woman like most people I am not up after 2 am. After a year of this, I decided to cancel contract. They charged me $268.00 to cancel and I was ok with that until they told me that they were going to ship me empty boxes to return their equipment and I must climb up on my own roof to retrieve the dish from my roof. Unbelievable. BEWARE of this horrible company.

Hughesnet is a data browsing company - not a use-the-internet-for-other-purposes company. I have been dealing with Hughesnet since May 2014. They set me up by phone for wireless satellite internet. At that time no contact was presented, nor was our conversation recorded by phone to show that any cancellation fees applied. (Trust me - I take meticulous notes on new setups like this. I would remember if a "contract" had been discussed). When the installer came out to hook up the satellite, he dented our garage gutter and left it hanging following his installation. He never mentioned the issue before he left.

I called HughesNet on 12/10/15 for information on the cost of the internet because being on a fixed income and 77 years old my wife and I needed to cut expenses without giving up some things we enjoyed. When I talked to a woman at HughesNet she said this was free installation (that was according to the letter I received) but she said there would be a $5.88 charge that day so I gave my credit number. When I checked my account it turned out is was $25.88, still not much. Then I checked my account again in January 2016 and they debited my account for over $105.00 without my approval which almost went over my limit. I thought they would bill me but when I called they wanted direct pmt, something they did not disclose so I gave them my bank card. Then it got worse.

BEFORE YOU CONTRACT WITH HUGHESNET, PLEASE READ THIS!! I needed a phone service, and the sales clerk told me that they could provide the Voice Over IP service. I ordered the service, and was never told of a contract, and never saw a contract. The installers told me that I needed to purchase a Voice Over IP hardware, and the system would work fine. Lie number 2. All system providers told me that there is no way for a Voice Over IP system (telephone) to work with the satellite system.

I had internet service with Hughes Network arranged through a so-called bundle by DirecTV ("bundle" is a teaser word that a lot of people, including me fell for it, thinking it's better or cheaper). The deal with HughesNet was all done over the phone, no paper or contract signed by me. I agreed with the saleswoman (that turned out to be a "motor mouth") and gave my credit card information to get automatic payment. No minimum term written or otherwise was agreed upon. On October 2015 I canceled Direct TV service, returned the equipment without problems. Internet service continued exactly for one month when suddenly without warning or notice, was cut off (by HughesNet), but they kept billing (stopped payment by calling the credit card).

Please heed this warning...DO NOT GO with HughesNet unless you want to be scammed if you are a U.S.A. consumer. HughesNet home base is out of Philippines, sure when you go to sign up you will get a good impression from the possibly American sales person; but try getting a person from the USA is a no go after that!

I have been with HughesNet for approximately 13 months, only because there was no other option where I live. When I signed up, I was told that not only would I be able to do my work online, but that we could watch Netflix as well. Long story short; no Netflix, and simple webpages almost always time out before loading. Dial up would be better! I have wasted countless hours trying to get my work done, my kids are unable to do their online school.

Awful signal. This is by far the worst signal and service ever!!! When it's important, Hughes lets me down... A total waste of money!!!

Faulty modem crashed my computer - Never even had their service and it cost me $180. Now after their visit to install the service I don't even have a computer! I called 4 different times to cancel the service and they said they could not do that. I told them they can't force me to have a service I don't want or can't use, since they crashed my computer. It didn't matter. The reps repeatedly lied to me saying it was cancelled, I would call back and it was NOT. Their highly touted customer service and Gen4 will end up costing me over $800 for something I never was able to use.

I am writing this letter regarding a product I purchased from HughesNet Internet services. My account number with HughesNet Internet services is **. Canceled internet (ISP) AND THEY WILL NOT RETURN THE MONEY THAT IS DUE ME. Returned their equipment and they still will not return my money that I overpaid. I paid $39.95 for this product. Payment was made by check, number Bill pay through Huntington Bank 12/01/2015, dated December 01, 2015. I contacted HUGHES NET CUSTOMER SERVICE AND ALSO ACCOUNTING DEPARTMENT many times on December 08, 2015, and explained that the product was unsatisfactory. Had to wait until anniversary date. Called 2 days later, they said must reinstate account to cancel. They did that and then canceled and my refund went from $39.95 to $27.00 and now it is down to $22.00.

This is my first negative review I have ever written but I truly want to warn other consumers. We wanted to "bundle" internet with our TV provider - DirecTV. We before had Comcast and Charter but our new home wasn't available for our home. We have been happy with DirecTV except they had us use HughesNet for our internet. From the start it has been a bad experience. They changed our installation date twice and then didn't show up when it was the time. They continued to keep changing our installation. When finally a technician showed up - he knew how upset we were and he had many excuses that was negative for HughesNet. He then went into how he was a contractor - and he doesn't get paid... It was very unprofessional.

I have been a customer of Hughes for almost 2 years. It is a slow, worthless, overpriced internet provider. The plan I am on gives me 15 GBs per month, with a bonus of 50 GBs between the hours of 2:00 AM and 8:00 AM. There is no way a family can function on 15 GBs per month. The "bonus" 50 GBs only works if one has insomnia or has a substance abuse problem. Most people are asleep during the bonus period. Their ads are total false advertising, they talk about downloading etc, but they never mention how the downloading of documents will more than likely exceed your monthly limit of 15 GBs.

My son terminated his HughesNet internet service less than 2 months after he started it. He was charged $400 for the termination. He was never told when signing up with HughesNet that there was this outrageously high termination fee. I spoke with DirecTV who bundled the internet service with this Very Poor HughesNet internet company and they felt, as with the DirecTV agreement, HughesNet should abide by a 90 day trial period and honor a no fee termination service. This is not the case, HUGHESNET is a SCAM and charges VERY HIGH termination fees for the VERY POOR service they provide. DO NOT GET ROOKED INTO A HUGHESNET CONTRACT! BEWARE!!

I was dissatisfied with my previous internet provider due to frequent loss of service and an increase in price. I have Dish TV and am pleased, so I looked into bundling with Dish. What I discovered was that the Dish website was misleading as the service was not actually from Dish, but from HughesNet. I very much regret not taking time to search for and read reviews before switching to HughesNet.

I have been a Hughes Net customer for over a year. But for the last six months, our satellite dish was disconnected somehow and we weren't able to have internet service. I didn't do anything about this due to my procrastination, work and family, but I finally made the call to customer service to get it fixed. They made the schedule for 01/04/16 for a technician to come to assess and fix the problem. There was a $125.00 cost for the technician, but she offered me a 50% discount, because of qualifying conditions I had met. So I gave the go ahead for her to schedule the technician. The technician did not show up as scheduled. In fact he showed up a week later, without a courtesy call.

Terrible internet provider! Doesn't provide at all. Kept telling us that our computers and router were at fault for their crappy service that worked maybe once a week super slow for a couple mins. Scam artists! Do not use them!!!

I was at the point where I wanted to try a new ISP because my current one was kinda slow. So I did something I rarely do. I decided to try a new ISP (Hughes Net) without reading any reviews. I had a bad feeling after I got off the phone with the guy to set it up. I went online and started reading some of the reviews. Once I saw so many bad reviews I went back and looked over the agreement that was sent to my email. It was the opposite of what the guy told me. He said I would not be charged anything up front and I could cancel anytime without penalty.

False advertising. Very slow download speed. Technicians could not improve speed over 1. Dealing with customer service was a nightmare. Rude and condescending. Want to charge outrageous fees for cancellation and then you need to remove their equipment yourself and return. I would not recommend this company to my worst enemy.

I normally do not write reviews good or bad, but if I can save another family from terrible service, broken promises and a $400.00 cancellation fee, it is more than worth my time to write this review. I will be as accurate as possible in regarding my ordeal with Hughes Net. When establishing service with DirecTV I was referred to Hughes Net for internet. We were living on a military installation at the time and did not have access to DSL or Cable. There was another company available for internet (CenturyLink) but chose to go with Hughes Net over the internet speeds I was pitched over the sales call. I work from home and the internet is also my source of income so it was very important to receive service as expected.

After having poor service, even after I updated service, no change. After 6 yrs service, I terminated. Being hospitalized, was not able to return equipment. They took $527 from my bank account, costing me over $800 total including bank fees.

In October we moved to an area in Wisconsin with no cable or other land based high speed internet service available. So I did find HughesNet was available at a reasonable price. So we signed up and it was installed in a few days as promised. I did order the 10GB maximum data download per month. (Not having experience with a maximum, I wasn't sure how this would workout.)

I have had Hughesnet for 7 months and have called 3 times as a dissatisfied customer and will be charged $325.00 early termination fee because they have sub standard service.

Hughesnet Internet service is profoundly slow. Don't repeat my mistake and get locked into a contract with them. After my two years of service with them I'm convinced they're nothing more than a legal thievery corporation designed to fleece their customers. Total flim-flam corporation. Beware!

I opened Hughesnet account at highest rate, $140, 20 gb per month, an entirely insufficient amount for streaming TV, though amazingly the first month we viewed Breaking Bad nearly nightly for 3 weeks before the slowdown. 2nd month, we were out of data in a single week. Hughesnet does NOT offered unmetered service. Hughesnet does NOT offer a higher quantity service. Hughesnet DOES NOT price those 20 gb competitively. Verizon is charging me $90 for 30 gb. Then the disconnect: $400 for breaking contract AND paying for service to end of the month, then the $400 fee. And finally, you have to haul their now-hated equipment off your roof yourself and send it back. Good luck with doing that perfectly enough. Hughesnet has been a nightmare for us. There was even more pain, but this is enough writing. REVIEW THIS HORROR SHOW BEFORE YOU SIGN THE DOTTED LINE.

I highly recommend that no one ever get HughesNet service. We have the highest package with them that has 70 GB to use. Sounds great, right? But they only let you use 20 of it during reasonable times. The other 50 are only for 2am until 8am. This has got to be one of the most unfair and most greedy practices I have ever seen. We are locked into a contract with the absolute worst internet provider around. Fortunately our contract will be up in 4 more months. So since they won't let me disconnect I will post this everywhere to hopefully help people avoid their crappy service and get one that will actually be useful.

I live in an area, which at the time, high-speed internet was nonexistent and was using dial-up (bleech). HughesNet was available BUT you had to buy the system (around $800.00) then pay a monthly fee for usage. Eventually the corporate "elite" at HughesNet created a market, subscribe to their (questionable) service, they would install their dish for which you are under contract then pay a monthly fee.

My husband and I moved to a rural Northern California area in October of 2015. We called HughesNet in December 22, 2015 inquiring about their internet service. Since my husband and I worked at home, the agent from HughesNet told us that they can give us UNLIMITED data internet connection that we can afford. Aside from working with our websites, we can also watch Netflix and do a lot of researches and downloads as well as connect our cell phones to wifi. The agent even told us that we can have as many as 15 computers connecting to the internet at the same time. My husband jumped right away to the plan.

Hughesnet by far has provided the worst service and customer service I have ever received. I moved into a new home where this internet provider was the only one available, so by default, we gave them a shot. We paid more money for a better package and were ensured this would be more than enough data and a reliable, powerful connection. Not once, in the 4 weeks that we have had this service, has the connection been reliable. I work from home and have been humiliated giving multiple presentations because my internet connection is suddenly "too weak" and drops me from the meeting. Our cable service relies on internet connection for a number of functions that we pay extra for (on demand, DVR, etc.), and these functions NEVER work because the internet connection is too weak.

Hughes Net was the worst internet provider I have ever come across in my 45 years of life. I have lived in various cities and used various internet providers. Hughes net not only cons you into its contract with its free setup and cheap monthly fee, but the internet is HORRIBLE! I had online schooling and couldn't even complete my homework and assignments because the internet was terribly slow. Also when we tried to cancel Hughes Net, we were trapped and couldn't without paying hundreds of dollars in cancellation fees.

I was told that this was the best and fastest internet offered. It is by far the slowest if it works at all. Called customer service to complain. They did all their troubleshooting and told me that their service is working to its full potential and that it must be my router. That is the same router that I had with my last provider and it worked just fine. My old provider doesn't have service where I live now. I told them I wanted to cancel the service and was told I'd have to pay the over $300 early disconnect fee after only having the service for a few weeks. The ONLY reason I still have it is because there is no other service in the area and they know that. For it to work just enough to get on the Internet, it has to be a clear day, meaning no wind, no clouds, no birds flying around, and not a lot of traffic on the road. If I could give no star or negative stars I would!!

This internet service sucks big time. It goes in and out even with the wifi booster we got. Don't waste your money on this. We were better off with a wifi spot device from ATT. I have to pay until the end of my contract so they don't have to listen to my phone complaints. They want an email, not a phone call. How can you complain when you have no service? I have to write this on a smart phone. My desktop is useless.

My fault for not checking reviews first. They are as bad as everyone says. Easy to sign up and get system hooked up. But it is SLOW. It's a sad state of affairs when I am happy to go back to AT&T, which I thought was the worst customer service company in the world. Hughesnet is just as bad or worse.

I only give 1 star because I have to. My rating is really a zero. We signed up for HughesNet because the rep told us that it was really fast reliable service. We told them that we use the Internet for everything. Gaming, Netflix, Homeschooling. The rep told us that it would be no problem. After signing up and getting the equipment installed, we were having problems with watching a movie on Netflix. We have yet to watch one. We were first told that it was not their fault and that their equipment was working fine. Then we were told about the 10 gb limit and the bonus 50 gb between the hours of 2am-8am. It is December the 4th, the beginning of a new cycle, and we cannot get online, stream movies, or any of the things they promised we would be able to do. My daughter has to use our phone's data plan to log online to do her schoolwork.

Hughes Net misinforms their customers. I am a single mom going to college. I need internet for online classes. I called Hughes Net and they were able to set me up with 60 GB of data. I was so excited because it was at an affordable cost for me. I then get an alert that I have used all my data (10 GB). Wait what??!! I called the company, yes I do get the 50 additional GB but I have to use it between 2 am and 8 pm. Most of us are either asleep or at work. This doesn't benefit me at all. They were all too happy increase my data for an additional cost and when asked how I would be paying my bill, I told them that I would like a statement mailed to me (so I don't forget to log on and pay it), it is an additional $5.00. I will be finding other internet service. Do not trust what they are telling you. Stay far away from Hughes Net.

Customer Service is a joke with this company. They have taken out money twice for an old account at an address we no longer even live at. They give you the run around and you are on hold forever. They do not resolve the issues and make up reasons for billing problems. The first time they did it, they refused to reverse the charges and gave me a credit... LOL. I would have never used them again so that was pointless. Now today they do it again only for double the amount from before. DON'T EVER USE THIS COMPANY!!!

Don't do it. These people are the devil. Was promised fast, clear Internet service. Never got it. When I wanted to cancel, they tried to charge me like 300 dollars. Don't get fooled. Read the reviews. Please.

This company is very dishonest with their sales team. Once they get you in, you must pay a stiff early cancellation fee even though their service was so inadequate for our business. I was sold the ULTIMATE Plan even though I told the sales rep what I needed. He guaranteed that the plan would be great for our business. I rely on the company to give me fair and accurate information about their products and service. These people DID NOT. The service is exceedingly slow and their website is so difficult to maneuver to find help. STAY SO FAR AWAY FROM THIS HORRIBLE COMPANY!!

I work form home and I lost a contract because HughesNet was so slow, productivity was below average. I am cancelling the service and they are going to bill me for $350.00. They could never resolve the issue and I feel they are false advertising.

Do not use this company. Just cost me $250.00 to get out of 2-year contract that I have had for 3 months. I told them all I needed the service for was Netflix and play Playstation online, which it took them 3 months to inform me that their Satellite Service does not have the speed for a Playstation 4 to play online. They will tell you anything the first month to get past their 30-day cancellation, so they can charge you for the full 2-year contract. Also they don't inform you that you only get 10 gigs for anytime and the other 50 gigs has to be used between 2 am and 8 am. RUN!!! Do Not Choose HughesNet.

We've been forced to use HughesNet as our internet provider for almost three years now, only because we live in rural area of California. HughesNet is a ** criminal organization, preying on households that rely on internet but corporate providers just haven't made their way to their community yet. By marking up a price range for a service with ridiculously slow download speed, trust me when I say dial-up is faster. You have a data cap on whatever plan you choose. So, say if you get the 40GB plan you only get 15 GB of "any time" data but you get 25 GB of "Bonus" data that you can only use between the hours of 2:00 am to 8:00 am in your time zone. They failed to mention this little detail prior to signing up with them.

Bluesnet!!! Deceit, fraud and attempted theft... the hallmarks of my transaction and experience with HughesNet. I have spent hours on the phone to get only partial resolution. HughesNet made 4 attempts to withdraw unauthorized funds out of my account after only 23 days of service!! Luckily, my bank recognized their illegal withdraw attempts. Forget forever any desire to hook up with this sinister company!!!

We have the pro plan (15) gigs which cost $120.00 per month. Within two days of each month we are restricted on data usage. Please do yourself a big favor and avoid Hughesnet at all cost. It is horrible and way too expensive with the worse customer service. They should really let a person opt out without a penalty.

We had Hughes Network service and was very displeased. It was very slow & when dealing with customer service, you could not understand or they would always raise the bill. Please DO NOT sign with this service. We cancelled with Hughes Network & have a new provider that is so much incredibly faster, way more GB, very outstanding customer service, & over $100.00 cheaper. When we called to cancel with Hughes Network, they tried to get us to stay with them offering sixty dollars less but still not as much GB as our new provider. This company is a TOTAL RIPOFF!!! Please do not inquire services with them for your own good!!!

The Internet services work just fine, however, customer service is extremely difficult to deal with. There have been multiple billing issues and resolution requires multiple phone calls requiring over 45 min. per call usually without a satisfactory solution. Satisfaction seems related to the skill and flexibility of the representative handling the call who can look for solutions off script. If the issue is not on the script there is no resolution. Repairs to equipment were scheduled through a third party which mishandled scheduling such that it took 3 1/2 weeks for a technician to arrive only to find out the problem was due to installation errors. If there was another provider in the area, I would switch, but there is not, so I am held hostage.

They lied to me about everything about this service. When I realized what was going on, I immediately canceled the service. They, in turn, stole an additional $99 dollars from me. This was plus the $178 they had already stolen. They are lying cheating crooks. Please don't let them cheat you the way they did me. I have taken legal action against them to recover my money. If you read the other complaints, you see how bad these ** are.

When I signed up I was promised the moon. I was told I would receive a $100 gift card 6-8 weeks after install, the first month would be free and the 2nd month would have $50 credit and the service would be great for all the things we do on the internet. ALL OF THAT WAS A LIE! When I called to ask about the gift card and why they were charging my credit card (which I never authorized them to do) I was told that they have never offered gift cards and had no idea what I was talking about. Thankfully I had enough notes to press the issue and have them listen to the phone call and sure enough that is what Monica (the call center rep) told me.

I'm 80 years old so I have had several internet providers, but even my original service using the old DIALUP which was SLOW was better than Hughes Net. I regret the day I signed up with them. They told me a cheaper premium rate than what they are charging me now.

For months prior to my 24 month commitment the internet (modem) consistently had to be shut down and restarted in order to somewhat work (never did it work well enough to effectively use the internet). If I could give them less than 1 start I would. Upon contacting them in Nov at which point I believed I had fulfilled my commitment, I had asked to cancel at the natural termination point. They scheduled me for the 19th of Nov, at which point it did stop completely (although I could barely tell a difference). I sent all equipment back to them and a month later I received another bill for more than my month bill. A so called early termination fee, which I was told due to cancelling 1 month prior to the 24 month agreement.

The second we had Hughes Net put in as our internet server, our phones stopped working: Our home phone and our cell phones. They had worked until up to that point! When I called Hughes Net (using my neighbor's phone) to tell them, they told me that it had nothing to do with them and to call our telephone servers. Funny how things worked perfectly until they put their internet in. After about a week of calling them, and trying to find out how to fix our phones (do you realize how much we rely on having a phone and how awful it is not to have one!) they said "Oh, well maybe your telephone company is not compatible with our internet." You think? That's why I called to cancel, but would they let me cancel? No. Instead they asked us to order their phones that would work with their internet.

They SUCK!!! Terrible service.. Limited internet. Unexplainable usages. DO NOT USE THEM!!!

Hughes Net has the worse internet and worse customer service I've ever had to deal with. The internet is really slow. They advertise fast service but that's not the case. Hughes Net even sent me to an outside company to check my service. This company said I had poor internet service. This space is too small to list everything wrong with this company. Stay away from this company.

I have had Gen 4 for a year. It is slow, it is expensive and customer service is bad. I do not recommend for anyone. They promised good, professional service and didn't even install right. He was lazy and didn't do it correctly. I was never told I had to buy a router or that I would use 50 gigs in 2 weeks but they are willing to sell more gigs if you pay more. I should have stuck to Verizon. It was cheap but consistent.

For the first week or so, I got download speeds of the promised 12 Mbps or better, then the connection started to slow down. After a week, it was 8 Mbps. After a month, it was down to 3 Mbps. Today I was recording speeds of less than 1 Mbps. I called their tech support line and they kept me on the line for well over two hours. During that time, they tried in a variety of ways to convince me that the awful download speeds I was getting were in line with the 12 Mbps they promised. It was ridiculous. They finally said that they would transfer me to their higher level technical support, which turned out to be a paid third-party service that wanted to charge $99!

For other reviewers who have had very poor Internet service, I didn't even get that. What I did get was 10 hours of time wasted with their customer service, equipment mounted to my house that is of no use, continued bills for services not rendered, and now a letter from a collection agency saying I owe them over $800! So I'll give you my story and suggestions. Needing rural Internet service I foolishly bought into HughesNet's claim that as long as I had a good view of the southern sky, they would deliver. When asked if they couldn't deliver they said they wouldn't charge. Nothing could be further from the truth.

The service was terrible. They double billed my credit card multiple times and would not reimburse my card. I finally had to have credit card company to take over and get their money back. Then after 2 years, they said I was on contract and had to pay a early termination fee. The company is not honest and are borderline criminal.

I don't understand how a company like this can have this many similar complaints and not have a law suit against them, or at least let people cancel their contract for free. I ordered internet service with HughesNet a little over month ago, it turned out to be the worst mistake. I first explained to the representative that my family was on the internet all the time such as playing games, watching netflix, youtube, and regular browsing. She told me HughesNet would be "wonderful" for us, that we would love the speed and quality, it was a lie. Why didn't she say, wait if you do all these things on the internet this may not be good for you.

My experience with this company seems an echo of the other reviews from consumers of this service. The deceit and lies started before the service was ever installed. Having no other option in my rural area, we called to order HughesNet. Just the start-up alone was a joke. Paid for equipment, installation and start-up fee, equipment was "overnighted" according to them, with scheduled install for the next morning. Their install time slot came and went. I called for an update and was told the equipment did not arrive and a technician would be in touch to keep us updated on the equipment's arrival and to schedule a new install time for the evening, evening came and went. Installer called at almost 9 pm to inform us the equipment still had not been delivered and he scheduled a time for midday tomorrow. Hours after the time slot for install the technician finally showed.

Hughes Net is a terrible internet service. We have had it for almost a year and spend hours trying to load a page. We got it because it was supposed to be amazing and we are disappointed. I hope others read this before they sign up for this terrible services. It was almost impossible to write this review because I can't use my internet.

The service is garbage. The company will not send anyone out to fix my problems. They want to walk me through everything. I pay 153.00 per month, and they want to walk me through? No, they can gas up their scooter, and come and fix it. They raised my rate with no warning. I can go on and on. DO NOT USE THIS company or AT&T, they are the worst, and just keep getting worse and worse. I have reported both to better business too. I'm tired of paying for a service, ie. internet, and getting crap. Or having to fix the problem myself. Pay me too, and I will, till then, get your ass out here and do your job.

Hughes net was the worst company I have ever had wifi with. They told me their Internet was great, it was not. I had good service maybe the first month. After that, it went to crap. I upgraded three times to get better service. Never get Hughes net ever.

Came packaged with DirecTV (which we do like). But this internet costs too much and is way too slow. I laugh at the commercials for it wondering how much the people were paid to say such great things about it. Our contract is up in May but strongly considering breaking it when we get our tax refund. Can't stand it any longer. We hope to be able to keep the DirecTV and use a different internet.

I called HughesNet to order their connect pro plan because their website said 55 GB of download but when I was going to order the salesman said I would get 10 GB instead of 55 GB. Now that I read some of the other reviews I'm glad they didn't honor what the website said. Seriously a Verizon hotspot would be better but not good for anything more than occasionally web surfing and playing game apps.

Billing problem: no e-mail alert, can't sign into HN, because it keeps rejecting my sign in, crazy 5 letter mandatory input that's illegible 99 times out of 100 doesn't help, (why so much requirements if you're signing in via your computer on the HughesNet connection itself is complete baffling to me). Can't sign in, no billing e-mail alerts, just message on HN phone line when my CC was billed, but not the amount. I guess I'll have to depend on CC statements one month later to find out how much HN billed me. I have no choice, out in sticks, no fiber optic lines on my gravel road, so stuck until AT&T relents and lays the lines, or until gov't forces them to, which ever comes first.

I ordered satellite Internet through HughesNet. I was promised it would work in my area. It did not work and when I asked them to fix it, they couldn't. I then asked to disconnect my service because I shouldn't pay for a service that does not work. They charged me $400. Early termination fee! HughesNet is a scam. I wish there were a way to stop these crooks.

The most costly, crappy service ever! Wow. Never, never have I ever had a worse service in my 56 yrs of living... Watch them. They will screw you deep in the wallet!!! And when you ** can them they really, really screw you and you best listen 'cause they screw your wallet if you don't. I sent back the equipment they said I needed to and early shut down $$ but was charged an additional 216.50 for bs they did not mention. I hope they all rot in hell.

Started service in Oct 2015 and was unhappy the WiFi quality. It's very slow and unreliable as well as their customer service & management. Wasted many hours on calling & had representatives make themselves out to be managers and really weren't. Without approval they charge my debit card automatically and on top of all overcharge me and still refuse to credit my account back. I wouldn't never again use or refer this company to anyone!

While streaming movies there are constant pauses. After a couple of phone calls, I was given a ten dollar reduction in payment, more data, but will continue with the same problems. They were aware that I would have these problems at the beginning.

I received HughesNet Sept 9, 2015. After installation it worked great for the first 2wks. The internet speed is very, very poor now. The internet speed is better after midnight until 8:00am. I have contacted customer service regarding this issue. Not very helpful and very rude. They have you locked in a 2 yr. contract so why bother with good customer service. Unless you pay the Opt Out Fee. They are very quick to state that. They have stated they slow the internet speed, which they say they can. I wish I was informed of this practice before installation. I would have chosen another carrier.

Hughesnet is basically a scam, and the only thing that stops it is the fact that it provides internet service. It is ordinary compared to any other internet service for the first week or so but after that it is slower than dial-up when it first was released. I monitored my usage and speed during the day and night so I can have a complete observation listing when I called to let them know the problem. From 8:01 a.m. to 1:59 a.m. you will have 0.01-0.67 mbps internet access and from 2:00 a.m. to 8:00 a.m. the internet speed is 15 mbps and up... Great!! But look at what time it is when you can actually run anything or do anything you need to do concerning the internet. That is a complete rip off. Everyone isn't up all night, some people are just waking up when the internet slows down.

From day one I was lied to. The salesman assured me their service would be fast enough to play games online which it wasn't. I initially had a plan costing about $60 a month but I would eat through my data allowance in a week easy. I looked into it and found out that my Internet was being used while I was at work --sometimes 3 gig an hour. When I called them about it they just kept telling me it was my fault and something in my house was using the data. I live alone and only have an Xbox and a computer. Both powered down while I'm at work. Finally got tired of not having any data so I upped my plan to $100 a month. Suddenly the data usage while at work stopped.

Stay away from Hughesnet. It's a "Rip Off". I've paid over $71.00 a month with constant signal interruption and limited data. With more than half that amount I can get unlimited data from other providers. Shame on you Hughesnet!!

I agree with everyone else on here about this company. In fact, it is so bad why is no one looking into their practices and how they are treating, billing, lying and manipulating their customers?? Someone with some morals needs to buy out Hughes Net and offer customers a company whose principles rely on honesty, integrity, and treating their customers with respect. This is the worst company I have ever dealt with and the worst internet I have ever had.

We paid for 10 Mbps upload and got 71 KBPS!!! Soooo slow. Customer service sucks. You can't understand them at all. We signed up on November 25th and when I called to cancel on November 29th, they would not give me a refund at all. DON'T WASTE YOUR MONEY!!! Cost me $197 for crappy internet for a month!!!

Affairs should take a look at the reviews the Hughes Network has received and printed and do whatever you need to do to inform the public just how misleading and untrusting this company is.

I had Hughes Net on my farm as no one else would go out there. I transferred when I sold farm and moved back to city. The installer made a horrid mess, left concrete bags, pieces of wires, holes in my house both inside and out. The pole had wires gaping everywhere and he planted the wires the depth of a pencil so that my riding mower would catch. I called Hughes repeatedly and they stated for ME to call their installer which I did from April to November with no return calls. I also told them my service was soooo slow.

I called on behalf of my mother that lives in a rural area with expensive internet. I spent 15 minutes on the phone with a sales rep that I had explained that all I wanted was price and packages in my mom's area. After dragging it out if him I found out it's 49 bucks a month. I told him we use 30G of data. I wanted to know what the limit would be and he said he would have to do a credit check to be able to give me the data limit. I told him there is no reason to have to do a credit check to give me info on the services they offer.

HughesNet is by far the worst Internet service I have ever seen. My mother had recently got her internet turned back on & it lasted for a couple of days & then it just stopped working on Thanksgiving day. And when she called them to fix it they wanted to charge her $126 for someone to come out & find out what's wrong with with it, granted it's not her fault. This company is a rip off. I see this is how they make their money by charging someone to come out & fix their mess. And it's not like the Internet service is topnotch, you have wait 10 min for a video or a page to load, it's ridiculous. I hate that my mother has to deal with this company & hopefully she cancels them. Do not get HughesNet as your internet service provider they suck!!!

WARNING! DO NOT DO BUSINESS WITH THIS COMPANY! I only wish that I had checked online reviews for HughesNet before I signed up for Internet service. After reading other reviews I am even more angered now knowing that I am not nearly the only consumer who has been mislead and lied to by this company. They use something like the old "bait and switch" scam. When I initially signed up for Internet service I asked for the biggest data plan possible. I've never had data limit with any other provider I have had in the past so I had concerns. I was assured I wouldn't even come close to reaching my data limit considering my Internet use was strictly recreational. Netflix, email, reading the news, general browsing and so forth. We only recently moved into a rural part of Vermont and didn't have much of a choice for providers. This company promised great service speed and bandwidth. This was only their first lie.

My experience with HughesNet was like a horror story. I contacted them to install my service. There was a 2-week delay. When they eventually installed my service it never did work properly. After many, many phone calls and hours on the phone I demanded that they terminate my service due to very poor service. They eventually did agree to cancel, and requested that I return all the components. I received the box, loaded up the equipment as instructed, and returned it promptly. It did take them a couple of weeks to finally let me know it had arrived. Now 2 months later, I receive a letter from a collection agency demanding $203.for something they said they didn't receive. These people should be fined for their dishonesty.

This ** of a service has given me depression... I now drink and smoke to try to forget the 2 years of hell that I've been through. I'm so happy that I got rid of this demon that was attached to my life. I HATE HUGHESNET. NEVER EVER EVER GET HUGHESNET. DIAL UP IS BETTER THAN THIS ** SERVICE.

Paid the $60 set up fee, had installation set up, no one ever showed up for install. I called Hughes Net, got pushed back and forth between "departments". Finally get a person who puts me through to the installation company. Installation company says Hughes Net gave them the wrong number & email address so they couldn't tell us they weren't coming. I told him I didn't want to reschedule right now, that I know they at least had my husband's correct phone number. We're leaving for vacation. We don't have time to deal with it at the moment, that I would call him back when and IF we decided to reschedule. I hang up with him and he immediately calls my husband's number (that he didn't have) to see if he wants to reschedule.

HughesNet is extremely slow, unreliable, frequently disconnects, and is essentially unusable between 1/3 and 1/2 of the time. For example it took more than half an hour to manage to get connected to this site to write this review, because of multiple disconnects, and sluggish response whenever it did connect. I rate this service as abominable and atrocious. I would not recommend this service to anyone. I gave it a 1 star rating, only because the program requires me to give at least 1 star.

I ordered DirecTV for my cable and had to get another service provider for internet and phone so they connected me with Hughes Net. I set up my cable to be installed Friday, Nov 27th. I got a call. Today the guy is going on vacation and can only do it tomorrow. I explained to the woman that we close on the house tomorrow at 1230 pm and will not be moving in until after that. So she told me I can have someone come 1 to 5 and she would have him call me.

If want to be held hostage by a two contract with speeds from low to none at all, broken signals, and filled with sales people who lie then get Hughes Net and suffer. I had HughesNet for 11 months and truly regret it. You will too, but now you would have to. They lied to me about the service being an unlimited internet service, then after three days not having service, within just two minutes trying to cancel the service they claimed I magically used one hundred Gigabits of data. Thieves. They also will go political on you and tell you that it's a great thing for the federal government to regulate every aspect of your lives and regulate internet speeds. HughesNet stinks as well as their service. Today I have liberated myself from this greedy internet service provider and I couldn't be any happier with that decision.

We would highly recommend that no one uses Hughes Net. In total we will end up paying almost $1000 for 3 months of unsatisfactory service. We signed up to use Hughes Net & purchased the equipment which cost approximately $300. After less than a month began having issues. We called them several times over the next 3 months and each time they suggested we try a new option for a few weeks. We finally decided to go with another company & called Hughes to cancel. At that point they told us that we needed to pay $400 in termination fee. They were not willing to adjust or cancel the fee, even though we had tried to work with them for several months and had already paid for the equipment. We have never had a problem like this with any type of service in the past.

I ordered the expensive plan, over 90.00 a month. Just updating my phone used half my data. I had to cancel my Netflix because I can't watch it with this service. It is the worst internet service I have ever had. There are no other choices when you live in the boonies and they know that. Of course I can buy more data on top of the astronomical amount I pay now. Calling and complaining to them is a joke! I do not recommend this service to anyone!!!

Installed services in July. Internet was fine for about an 2 weeks. Called customer service and complain. Was told I needed to upgrade to another plan in order to get faster service. Called and cancelled services 2 weeks later. Asked for return box to return equipment. My credit card was charged 385.00. Was told once I return the equipment I would receive my refund. Now I am beginning told I will not get any refund due to early cancellation. This is my fee. I was lied to from day one. Bad service, this not a good company. Their service is bad and they are taking advantage of people and need to be stopped.

Upon installation, I told the tech that there was an old Wildblue dish and best location for HughesNet dish. He said he was not able to remove the dish and install his. He said based on his device that a higher position would be better. I had no choice based on he being the expert. Now, the dish is too exposed during snow storms and my service gets knocked out every time it snows. When I called to tell them I need the dish moved they said it would be $125 to come out and move the dish in addition to me being charged for time and material by the technician.

For a year and a half or actually 2 years now I have NOT received any service from Hughes Network Systems also called HughesNet. Last used service, Fall of 2013, now it is Nov. 20, 2015. However, HughesNet said I had a 2 year contract that was over in June 2015. Although I have had no service for 2 years and my contract is up, HughesNet continues to bill me and actually harassing me with early morning phone calls insisting I owe them money, but I don't. I am planning a lawsuit at this time. I am elderly and disabled and will seek help with the ADA and other entities to remedy this extortion and criminal activity against me. Thanks for providing a platform for complaints.

HughesNet is horrendous. Unfortunately, they pretty much have us over a barrel because we live so far out of town in the mountains. They say they have fast reliable internet. What a joke. Average 700+ms of delay and constantly the signal is dropped and the modem and router have to be reset. The customer service is a joke. Just try to get help or assistance with getting your system diagnosed. But like I said, they know they are the only real option for internet so they charge you an arm and a leg and give you crappy service and expect you to say: Thank you sir, may I have another?

I pay $83.00 for my service and it was slower than my other one and I can't watch Netflix at or I will go over my gigs. If I have family up I go over my gigs. The price jumps up and down all the time.

This service is a joke in every way. There really needs to be a class action lawsuit against them for fall advertisement. It rarely works. Customer service when service goes out (constantly) consists of telling you to power cycle your router. We were told we'd be able to stream Netflix but weren't told about the 300 MB daily cap. That's like a half hour of Netflix a day. Just don't do it. It's a total rip off and ridiculously below any modern standard of ISP. SCAM!

Was promised high speed internet and couldn't even provide more than .67mb/second. Spent 5 hours trying to fix this problem only for them to tell me it's fine. Worst customer service ever. Don't ever use this internet service.

I signed up for Hughes Net, because everyone local said that's the only internet available in the mountains. Day 1 the service was HORRIBLE!!! All phones, tablets, Netflix, etc..., just kept spinning and spinning. Well, even though we were not receiving internet service, the searching for a signal was using data. I called after a few weeks of listening to my families complaints. I was informed that I had used up all of my data. Already??? We haven't been able to get a steady signal. How was this so? The lady stated that I might want to upgrade my plan so it won't be so slow. So, to go up to 15GB was $20 more a month ($79) and to go up to 20GB it would be $129.

When I had the account I had problems with this service. Since I had it I had to call and have the technician out a few times and the wifi never hardly worked and they was charging me a month for an inactive service. I sent the equipment back but I will not pay the rest for your non working service. You lost my service with y'all for good.

Kept calling about the service - it wasn't fast enough. Couldn't get nowhere. We never received a bill from them and was never told about automatic withdraw from my account. They up and just pulled my money out and overdrew my account. No notice no nothing. We weren't getting the speed they promised and getting overcharged. We haven't had the service even a month and we unplugged the unit. Not even halfway through the service and we were charged more than they claimed.

We got HughesNet about a month and a half ago. Started out with a 10 gb package which we were told would be fine for watching a little Netflix and basic wifi usage such as Facebook and other websites. We went through 10 gbs pretty quick as I expected so we upgraded our package to 70 gb. Along with that came a hefty upgrade fee. Understandable, but our internet still didn't work. Today I had enough and attempted to cancel. I called and learned that we were provided a phone service that no one mentioned. Also we could only use our Internet at certain times. 2 am to 8 am to be exact. No one explained that either when I wanted to upgrade.

Had their service for 3 months, it was the worst internet I've ever had. Very slow, paid for 10 mb download speed and was only getting 5-6 mbs. Internet froze often. Talked to customer service multiple times spending hours on the phone, got an upgrade which I paid for and service was the same. When all was said and done I still had to pay over $300!!! to cancel service! Biggest scam ever, I can't believe this company can stay in business. DON'T LET THEM GET YOU!

Moved from city to country. Moved DIRECTV service. The only internet service they bundle with out here is Hughesnet. Was not told that I had a data limit or that I had 30 days to decide or I was stuck with a 2 year contract. Service started end of August. Took forever to pull up web pages, took forever to stream movies on Netflix, etc., etc. Called and talked to their techs and was told everything looked great from their end and that I should be getting great signal. Decided to buy an expensive 2 band (?) wireless router. Helped some. Then, we have had rain approximately 20 out of the last 30 days and couldn't stream movies at all, either through Netflix or DIRECTV.

Simply the worst customer service experience I've ever had. As it turns out, satellite internet is far inferior to wired internet. I had problems with the service immediately and got little help from Hughesnet customer service upon cancelling the service. After a number of unsuccessful attempts to fix the problem, I was charged an early termination fee and an equipment charge for not climbing on the roof to retrieve the radio transmitter. DO NOT USE HUGHESNET - and avoid satellite internet if at all possible.

First of all, from the very beginning, we had horrible service and paid $60 a month for a very limited 10 gig plan. When we first signed up, we didn't have to sign a contract since that was all that was available... it was a special. So after getting sick of the service, we cancelled but they convinced me to put my service "on hold" in case I changed my mind. When they told me of this great Gen4 upgrade, I decided to try it out again. No one ever said a thing about a contract.

What other businesses do you know of will still charge you a termination fee as long as they get within 60% of their advertised rates? It's like going to buy a car because you think it'll go at least 100 mph and you buy it to find out it'll only put down the road at 60mph. They still charge full price for it and will charge you a termination fee if you want to get out of the contract with them. Common sense business says to do what's right for the customer. If the only way you can keep customers is to force them to pay a termination fee, then your business and your service sucks!

I had Hughes Net for three months and ended up canceling my service. I couldn't use the internet for more than one day. It took hours to watch one episode on Netflix. I had to buy my own wireless router to connect with WiFi. I spoke with so many reps and went through hours of troubleshooting. After everything was done they said the internet connection is not a problem it was my TV or computer. They upgraded the plan and gave me a discount. The service still was horrible. There was no change. They tried giving me another discount, I refused. I went through all the steps that never helped. I demanded my money back because I shouldn't have been charged for a service I couldn't use.

I got HughesNet a year and a half ago and the service was super overpriced for internet with phone. The phone service was terrible and never worked but rather than having to call and talk to 5 different reps I couldn't understand, to hear them tell me I would have to pay an early cancellation fee, I just kept paying for horrible service. Eventually, I couldn't stand it any longer and looked for another provider. The day I called to cancel service, they offered to lower my bill by $40 to try and compete with the other provider. This angered me further because it was like slapping me in the face for actually paying their inflated prices for all those months and then offering me this lower price that I should have been paying, but still lousy service. I had to call twice to talk with someone again and again about cancelling and weeks later, they still hadn't cancelled my account!!

Cancelled my service due to me relocating to an area where Hughes Net could not be set up. Contract would actually be over in 4 months. They tried to get me to pay for services over the next four months in which I would not be able to use. The customer service person accidentally inform me that I could cancel without penalty if use net was not available in my new location. After that she started to recant the statement and in the end after I asked to speak to everyone in the building I was told that I could cancel and only pay for one more month of service.

We bought Hughes.net when we moved to a rural area where our cable co, that we had been with for 16 years, was not available. I was desperate and did not do research first. They claim high speed, but it is nowhere close and they admit that constantly on the phone and while they are trying to fix it - sad, false advertising! Then we had a tech out twice because it was so pathetic and they still made us pay the early termination fee. Horrible customer care, they should be ashamed of themselves. I feel like we have been stolen from.

Signed up for one years service, only worked for first month. Next three months would not work, called for service and received no help. They finally sent an installer out who just argued that the first installer did his job wrong. We sent all the equipment back and they lied about getting it and refused to credit my account. The wife has spent several hours on the phone with their service department, with no luck! It would seem they just want to steal ones money and not provide the wireless service they advertise.

Terrible service. Can't understand reps. Our month of top level service was used up in 1 week and we weren't even using our one and only computer. We have no service and we can't cancel. We have never been so frustrated with any company. Do yourself a favor and don't use them.

I recently tried HughesNet Satellite internet service for the second time. The first being in 2002 when the company was DirecWay. We reside in a rural location and we are stuck with rather slow 3 Mbps DSL service (I actually get about 2.2 Mbps). I thought that I would try HughesNet "Gen4" in September 2015. Being the "4th Generation" and knowing the way technology improves, I assumed that they would have made leaps and bounds over there prior 2002 service levels that never lived up to the posted speed claims.

I cancelled my Internet service with AT&T to sign up with HughesNet, cause they claimed they are better than AT&T. HughesNet is a scam, they have the worst service ever. My kids had to wait 2 AM to get a signal to use the computer to get their homework done. I called HughesNet and complain, they claim the service will get better, nothing happened, so I couldn't take it anymore I call to cancel, they charge my bank for $343.78 for early cancellation. It's not fair I had to paid all that money for cancel for a service that was garbage in the first place. HughesNet is a scam. Be aware of bad service.

I had service connected at my new home. Promotion offer, free install, monthly service only to be 49.95 per month, but, after 6 months I notice a debit from my checking acct of 61.00 without my knowledge, so I complained and was told due to that I was offered a special rate of 39.95 for 12 months, but of course that lasted 1 month. I provide the rep's name and ID number as proof, that it was a gesture of good customer service, and now, I am being charged for service I don't owe for and equipment that was picked up by UPS in August, has been turned over to a collection agency, which insisted I pay them for something I don't owe.

A month ago I called DirecTV and inquired about satellite TV and internet. They had 'great' bundled packages, one of which included TV and 3 months of prepaid HughesNet Internet, all to be installed with no installation and no activation fees. I paid a small amount for the DirecTV fee, which was fine, and then paid about $170 for the 3 months of internet. The net averaged about $50 a month, not a great price, for 15GB but I live in a rural area with no cable services. Immediately after installation, HughesNet charged another $10 for a rental service I wasn't aware of. That's ok I guess. The actual HughesNet service STINKS. It is NOT high-speed. The installer worked and worked and I'm lucky to get 250 KB/s... Not MB but KB! Barely above dial-up speeds - totally crappy. Which I dealt with...

Don't waste your time, money, or sanity! Their advertising is simply wrong, and if it came to it I would bet money that the speeds they advertise and all their claims would not hold up in court! The speed is really no faster than dial up, and if I had a phone line I would switch. Their customer service is out of the country and you must not plan anything else for the day you call, because you will be on the phone the entire day! I pay extra for their super service plan and get NOTHING for my money. It takes an act of congress to actually get someone out to my house.

Company is very horrible, the service is horrible. I paid 60 dollars a month for 9 months and was never able to surf the web. I finally call and cancel my service and get charged a 330 dollar fee for it. Sucks but better than paying for nothing.

Has tried to take money out of my checking account after services were cancelled. I would never use this service ever again. They are the biggest rip off for internet service charging too much money monthly for a worthless service. They should not be allowed to practice business in the United States. Tell everyone you know never to use them. There are too many other places to get internet services. DON'T GET SUCKED IN BY THEM. They are liars when setting you up. I have DIRECTV and they lied about services when I signed up. I used them for the 2 year contract. Now they are trying to screw me out of more money. I contacted my bank and stop the payment for the 318.75 they tried to take.

I started service with Hughes Network Systems about 3 months ago. The connection to the internet was very slow with high amounts of latency. I decided within the first month to have my service disconnected. They let me disconnect, however told me that they would charge me $300 if I did not return the receiver that was connected to the satellite dish installed on the roof of the house. I asked them to come uninstall it and they told me that it would be better for me to do it since they would charge me $100 to come uninstall the dish from the roof. Since there were electrical wires near the dish, I decided to reluctantly have them come and un-install the dish. Long story short, their service did not work. They charged me $100 to come uninstall the dish so I could return part of it to HughesNet.

We subscribed to HughesNet in October of 15. We had trouble since the very first day. The phone service was horrible, sounded like talking into atom can. We never got any internet. I called customer service, they informed me that our satellite was pointing on the wrong direction. A technician was supposed to come out the next day. After countless phone calls and no technician, I called to cancel. I was informed that we would receive a full refund because of the issues. A week later I called back to check status of the refund and was told that they didn't cancel our account and that it was going to be active until the end of November. In the meantime they charged us another billing cycle because they hadn't shut the service. We are now out over $200 dollars and still hoping someone will get the shut off correct. I strongly recommend doing research before joining these clowns.

HughesNet was the worst experience I have ever encountered when dealing with a public service provider. Initially the account was set up using the information from 3 different individuals. I vacated my initial residence and left behind the modem and power source. When I attempted to retrieve the items there was serious issue about the control over the account. Having three people in the billing and credit verification was the cause. Since I was the one actually on the bill and my information had been used to get service started naturally I considered it my responsibility.

We are locked into HughesNet for two years. We bumped our max data almost immediately and upped our service to $136 a month. There is no rollover data... It ends every cycle whether you are on vacation or not. It's expensive, slow (gen 4) and disappointing. I'm so frustrated with all the money spent advertising on TV about how great it is... It's not. Customer service is tough too... Hard to understand. Tedious and time consuming. I try to avoid it. I feel locked in and taken advantage of. All their promises are smoke, and the speed is still slow as molasses.

The company that works with Hughes Net reimbursed my credit card charge via check plus sent an Amazon gift card along with an apology which I appreciate. Once a credit check hits there is nothing that they can do to remove it. Very unfortunate. I have yet to hear anything from Hughes net.

I have been a HughesNet customer for less than a year. I didn't read reviews before signing up because if I had there is no way this company would have been chosen. I'm a senior citizen on a very limited income and my local company was very expensive and I saw an ad about HughesNet. For seven months of service the resident I lived had a serious problem and the city cut my gas supply off. The owners could not fix the problem and I lived from April until September with no hot water, heat, or any means of cooking. Due to my health problems which increased because of my living arrangements I had to move. September was fortunate to move into senior housing which fit my budget. However they did not allow satellite service of any kind.

I live in a rural area in New York state and did not have any choice other than HughesNet or dial-up. I contracted with Hughesnet in 2011 and prior to that was with Earthlink who also used Hughes satellites. I have had continual problems with connection to the internet and during the last year or so had to reboot the system almost daily. When the reboot did not work which was frequent, I would call HN for technical service assistance. The people were polite but rather hopeless. One person told me that my usage was so high because even when not using a computer or phone or anything other internet device, the WIFI in my home was still accessing the internet.

I've been trying to view my billing statement online for over 2 months. No one I have spoken with can fix the problem or at least is willing to admit it is their problem. Most of the support people I've spoken with can only speak in very broken English and when I ask to speak with a supervisor, no return call. Their internet service is "great". No problem. We also have their phone service, which is a waste of money, very garbled, unable to use. The only good thing is that you can have your calls forwarded to your cell phone, which works great. Will be cancelling this part as soon as the agreement period is over.

This is the worst company I have ever dealt with. I suspended my account because I moved and wasn't allowed to have a dish installed at my new apartment. They did allow me to suspend service for six months but they continued to deduct payments from my account. When I tried to add another six months to the suspension, they refused. What they did was deduct $330 from my bank account without any notification putting my account into a negative balance. It ended up costing me $525 after bank charges for insufficient funds. I am a 70 year old woman living on Social Security. When I called them they said they would return the money when I returned the equipment even though the "radio transmitter" was located on the roof and I was expected to cut some wires and remove it. The info they sent along with the box they sent to return the equipment indicated that sending partial equipment would result in a partial refund.

Long story short, I had one of the worst customer service experiences of my life with HughesNet. After buying the fastest Internet service with 15 megabytes down and 2 megabytes up, from the get go it was less than 1 down and 1 up. So after a dozen phone calls to customer service and multiple frustrating experiences, none of which helped, I decided to cancel. When I called to cancel they talked me out of it, saying that a level 4 engineer would call me at exactly 6:00 on a certain evening (last evening). He never called. I sat with my phone in my hand and he never called. Of course, they didn't give me his number.

I tried to cancel HughesNet Satellite Internet service in September. They were the only provider for internet at the time because of my rural location. A lady at the service department talked me into continuing on for four months because she said I had signed up for their top of the line service (which I didn't) so it was cheaper to fulfill the last 4 months at $30 per month than pay a $151 disconnect fee. I agreed. First bill was $40 so already it was going to be higher. Next bill was over $60. When I called I was told that the lower rate was for 1 month and there was nothing they could do to refund my money. I put a stop on them with my bank. They will never get another dime from me. The internet was terrible and I had to keep buying tokens. Done!!!

The ABSOLUTE WORST from top to bottom, beginning to the end. The internet never worked properly. We called to let them know this numerous times with no answers, just excuses. They waited until after 30 days to offer to fix it even though we told them that we wanted to cancel it. They then took 400 dollars out of the account. Then they will fight you for YOUR money. It is a huge scam. STAY AWAY.

I had internet service taken from my account monthly automatically. They came out to adjust my dish because I could not get internet. They would not tell me how much it would cost, then later just took $495 from my bank account. When I called HughesNet I just got transferred and put on hold until I eventually gave up. Now I want to cancel and can't do that without faxing them, they said. They can take my money without a fax of authorization, but I can't cancel my service over the phone. In my opinion they are crooks.

This is the worst company I have ever done business with. I only utilized their services as it was all that was available where I lived at the time. Over the course of my two years using this company, they withdrew money from my account for services I didn't sign up for, and for charges that weren't accrued. I cancelled my service with them in August of 2015, and I thought my troubles with them were over. However, after receiving an email that they had received all of the rented equipment in September 2015, they are now charging me for missing equipment with a total of $321. I had blocked them from withdrawing money from my account and cards previously, so they had to contact me concerning the charges. Instead of calling, they emailed.

Their Internet Speed claims 10 mb download speed but isn't anything near that. AT&T and Comcast don't require contracts because their service is good. Unfortunately, we live where we cannot receive their services. HughsNet locks their customers into a contract because they know people will be leaving by the droves. They are horrible and can't do a credible job.

I have been a long time customer with HughesNet because I lived in a rural area. The speed is terrible, the signal drops daily. I requested to have them put the dish on the ground, they put it on my roof when I was not home. When I complained, they stated I did not make the request to install on the ground. When the new gen-4 was made available, our computer was even slower.

Sorry I signed up. Misleading sales pitch, frustrating service, inferior product.

First, if there was a minus rating I would have entered it. Our server connection went down five days ago. When we called technical support they attempted to correct the problem. However they said it needed to go to their advanced technical support group and that we would get a call back within 24 hours. After 24 hours we called back and were told it was actually 24 to 72 hours. We run a business out of her home and waiting three days for support is totally unacceptable. The ironic part is that this is a HughesNet problem and not a consumer problem. Apparently they made some changes to their satellite connection, without notifying their customers, and that is what caused the problem. We will without a doubt be changing suppliers as soon as possible. We would advise, based on our experience to avoid this company if you are considering this type of service.

HughesNet is the worse internet server on the market. You will be wasting your money if you chose this company. The service is non-existence, the internet speed is the slowest. Stay away from HughesNet. Using this company is a waste of your resources.

I have been paying for internet with HughesNet for two years because they charge too much to disconnect the service and the service is too slow. I can't do my homework and they constantly overcharge my account. They don't deliver what they promise. I have to argue with them for over an hour and at the end they said they cannot refund $57.71 that they charge extra to my bank account. If there was the option to give in here zero stars that will be my rating for HughesNet.

I contacted HughesNet to cancel my account. After an hour of waiting on the phone I finally get someone who can help me and they ask me lots of questions about why I want to cancel which I'm happy to help with in the spirit of creating more competition and reducing the cost of internet for people in remote areas. After agreeing that I am no longer under contract and only charging me through the end of the month which is only days away, he offers me a special deal at a reduced rate for HughesNet Gen 4 and makes his sales pitch and includes that there is an additional 50Gb data for free monthly during the early morning hours which makes it a better value than the option I had already decided to go with.

Got a plastic add flyer in the mail. Decided to call and check the whole thing out. I got a pretty friendly salesperson at first. After 5 minutes I could barely shut him up to ask my question. Was on the phone with him for 40 minutes, finally got all my question answered. He was promising a lot of stuff and a few of the things I knew were not true. After finding out that there was a two year contract I started shutting his sales pitch down. He was actually starting to get mad at me for not being a sucker and buying this service on the spot. He turned out to be one of the most obnoxious high pressure sales dude I've encountered in a long time. But it was a bit funny that he got so mad he sounded like a young kid trying his hardest to make a sale for a pay check and that's all he cared about. Just beware of somebody trying to sell you something this hard. If it doesn't feel right it is not. Don't waste your time calling this company.

I ordered service then cancelled within a few weeks due to very slow internet service. I could not remove equipment from my roof because of snow and ice. I called customer service and was told it's ok. Once I was able to get on the roof safely I could return the equipment and would not be charged. A few weeks later I took down the equipment and paid special postage for safe delivery requiring a signature upon delivery. In the time it took for delivery I was charged an auto draft fee of $300+ for the equipment. I called for a refund and they stated I waited too long to return the equipment. I called weekly for months trying to get my money back or the exponent back but they kept both. Very untrustworthy company. They are thieves, liars and a rip off... plain and simple. I am still 2 yrs later very angry they got over on me.

This is not a cheap service and claims to cover downloads and video viewing! I have had Comcast - cheaper and unlimited. HughesNet is a rip off and should provide unlimited internet use for no more than $100/ month. They take advantage of customers who usually have no choice from providers. This company would go under if there was competition.

Yesterday my internet stopped and a pop-up said my payment through the bank did not go through. I needed to pay some other way. I called and they said that until I paid, I would not have internet. I was confused because it is a 'eCheck'. I thought that maybe my husband changed to a credit card payment. So, I gave them my bank debit card number. That night I looked at my bank statement and it read that Hughes Net had took out TWO payments. The first one DID go through and then they took the second one from me!! I called, told them that. They said PROVE IT!!! I have to send my bank statement to them. They will then review it. AND, then they will see if I will get a refund!!!

The worst company EVER! I had them for 5 days and couldn't connect, and they said I went over my usage. How, when I couldn't connect. When I called they would put me on hold and give me to a third-party technician which got nothing improved for more than five minutes. They are rude and won't let you talk to a supervisor without putting you on hold again forever. They are the worst company I have ever had to deal with and they do not refund for unacceptable installation. I now have two holes through my house to the outside which they will not fix.

Since day one internet has been slow and phone has a delay. Then about 6 months in internet and phone quit working had a tech come out and he couldn't fix it. He said he put another order in for installation crew. 2 weeks later haven't heard from them. Hughes net sucks!!! Would love to get out of my contract!!!

We have had this service (?!) for less than 2 weeks and we have no way of being on one laptop AND have Netflix on in another room. We bought a "larger" bandwidth and there are only two of us in this household! We have no account numbers, no statement of service or contract agreement. The installer said they would all be sent to us. Calling after 5:00pm only gives us a call center outside the U.S. and they don't know how to fix the problem. What problem? We should have found this site first. I'll be out before our 30 days are up, so help me God.

They are absolutely the worst company on this planet. I will make sure that I post, comment, share every review possible. These people rip people off!!! They took over 500 dollars from my account and 2 months later still not refunded even after 5 calls promising me it was fixed. They have the WORST customer service. I will not rest till I get every damn penny back!!! If I could give ZERO stars I would!!!

My experience with HughesNet from a customer service as well as a product perspective were the absolute worst. A relative without my knowledge subscribe to HughesNet. I learned two months later, when I noticed charges hit my credit card I could not identify. I learned from the credit card customer service the charges derived from HughesNet and I phoned them to determine the source of the charges. No one at HughesNet would tell me who ordered the service or where it was being delivered.

I ordered Dish TV and Dish internet, so I thought. Wound up with Hughes net internet. MY PHONE (Magic Jack) WOULD NOT WORK. My internet was slower than slow - I had told Dish I had Magic Jack from day 1, they said all was good. They came with 2 Dish vans. It was not until I tried to figure out what was wrong with the phone and internet I started calling Dish. They said they had nothing to do with it, call Hughes net. So I called them and they said must be my equipment - I spent a couple months trying to figure it all out and complaining till today, October 19th, 2015. When I called Hughes net for the last time to let them try and be a righteous company, that did not happen. So closed my bank account Hughes net drew money from, filed with the BBB - HUGHES NET IS THE WORST o ya. I was informed all of a sudden I have a 2-year contract. NOW STAY AWAY FROM THIS PLACE AT ALL COST, RIP-OFF!!

My internet connection was down for five weeks while waiting for service. I paid for a new modem and installation. The installer arrived and gave me a trade in saying he had no new modems. For the last year I have had problems losing service for a day or two until two weeks ago when it finally stopped completely. I kept trying to make it work since we operate an internet store but I was unsuccessful. A week later their technician came out. I was told I would have to pay $125 fee. The installer actually brought me a new modem and explained that not only was the modem bad but it had been installed incorrectly and the dish had also been installed incorrectly and was missing a shield to prevent rain damage. They finally agreed to not charge me the fee after the installer told them it was not my fault and was caused by their installer.

I have Hughes Net at my home but can't wait to get rid of them. I also along with my family own rental units. It is in the lease NO dishes of any type on the roof. One Hughes Net installer ignored the tenant and placed the dish on the roof. I have called corporate trying to get someone to return my call to get the dish off the house. The tenant has called and NO ONE from HUGHES NET will call either of us. I am now getting an attorney and going to sue them. Do Not get Hughes Net for your internet. If they are the only option get a MiFi from Verizon even if that means you need to have a Verizon Cell Phone account. I can't wait until I can get rid of Hughes Net!!!

Signed up for this service due the remote location of my house. Complete SCAM. Learned that after 10 minutes that internet was not anywhere near the speed as advertised or promised. I called customer service due to the dissatisfaction in product and was offered a higher rate of speed (what I was originally advertised). After spending hours on the phone, speed picked up. Few months of direct debiting, my account goes by and the internet slowed down significantly again. Have to call back and spend another 3+ hours on the phone stating what I signed up for and what I am paying for in order to have the speed picked up. I own a business and do not have the time of day to be jerked around by these **. The second that my 2 year contract ends, I will be canceling service and cursing their name to everyone I meet.

Their installers rushed through the job, failing to adhere the feet of the satellite dish pods properly to roof tiles, not filling hole drilled for cable to run into home on north side; failed to establish a VOIP connection and notify former ISP provider they were taking over account. I was charged by former provider & HNS for internet usage from August to September. HNS withdrew the invoice sent electronically, the same day they used my stored debit card info I gave them when paying the initial set up costs in August.

I try to help a friend of mine by suggesting this company without realizing how bad they were. They are a bunch of liars. For what they offer (the service), they should charge maybe $5 a month, like those prepaid phone cards you buy at the convenience store. The product they offer does not worth what they say... One hour of fun that's all you get for $90. Make yourself a favor... find somebody else. There are better products out there. You will regret by calling HughesNet.

I obtained new service from Hughes July 18, 2013. In October of 2014, I sold my house and moved to a new residence and had Hughes move my service to the new home. Their policy states that they will move service for free with no consequence. The buyer of my home said he wanted to get internet service, so I referred him to Hughes since there was a dish on the house already. Hughes customer service put the buyer's name on my account, then issued a new number to me. Since then my online account was disabled and I could not pay my bill online. When I tried to manage my account online, the buyer's name appeared, but not mine. The buyer opted out of the service and sent the equipment back to Hughes. Hughes billed me for early termination of service. I struggled with Hughes on numerous phone calls for long periods of time.

Nice people answer phone 24/7 but it cannot stream video even after 5 hours on the phone and multiple resets. Sorry. The free install cost $300. The installers ran off before I could test the system. I lost all my data usage to involuntary uploads (mostly Apple iCloud it seems) so I got throttled down to less than 1 Mbps which can't do video or even email or transactions due to timeouts. Again the people are nice and want to be helpful. But it is clear no one at Hughes has ever used their own service on a daily basis. The extra 50 might you get at 2 am doesn't work because that's when Hughes resets their machines. In the end a massive rip off. Too bad because the support staff tho well trained and polite actually can't help other than placate you with a few data tokens.

VERY UPSET! This internet is not what we signed up for, and they are not letting us cancel when we do not get any service out where we live. We have called various time and nothing changed!! Besides our bill going up!! DO NOT RECOMMEND AT ALL!!!

Before signing up with HughesNet Internet service, which you are forced into a 2-year agreement, I specifically asked, "If I have any problems, would there be any problems getting out of the contract?" Their response was "You won't have any problems." Well, 3 months into the contract, I cannot get internet upstairs to my other televisions, and it is so slowwww. They said I had 30 days if I had a problem, which I was not aware of. They sent a technician out. That could not have been nicer, but I can hardly watch Netflix, and I can't watch it upstairs. They knew I used Netflix and they mislead me to believe their service would be adequate and it is not!!!

I specifically stated I needed internet service for the sole purpose that my daughter was doing online schooling and if Internet service would be able to support such a task. They stood behind their service saying that she would have no issues with schooling... However it would take a minimum of one hour to three hours for one assignment to be downloaded. That is just one of the issues - sometimes could not get Internet at all, also went over usage prior to end of month.

I haven't had Hughes net in a year. Haven't even heard from them. All of sudden they charge me 131.00. It never worked anyways.

We have had trouble with Signal Strength since day 1. The answers we get from tech support is that they used tokens (???) to increase strength. We were told early on that strength could be increased from the connection outside the house. What?

I started service with HughesNet about two years ago. During this time of course trying to reach an actual person to address my issues, as their menu option did not address my concerns, was to say the least was frustrating. When I called to cancel after deciding to use the local community service I ran into difficulty. When speaking with the HughesNet representative, Paula, she informed me that I should go ahead and finish out my term with them and she told me this would be 10/10/2015. She said that there would be no termination fee at that point. When I called back in October I spoke with someone with broken English who informed me that there would be an 85 dollar termination fee. I provided him with my confirmation and reference numbers. And I had the date wrote down that Paula gave me. I informed him of what Paula told me. He said "no, there is a termination fee of 85 dollars." We went round and round.

This service sucks!! Have to get a token all the time, not to mention how slow it is! Can't stream anything or you will use all of your data up, and they shut Facebook down every night at 8 o'clock until like 5 in the morning. If I could get out of my contact I'm going to Inter Mountain Cable! My advice from 2 years experience with Hughes DONT GET IT. YOU WILL REGRET IT!!!

After being on the phone with them for over an hour today, we finally figured out why I was being charged twice, once on my checking account and the other through my credit card. It was because when I set up my service a month ago they created two accounts. The lady insisted I had no idea what I was talking about and that I obviously didn't know how to read a bank statement.

After suffering through 3 weeks of terrible service I called to cancel my internet service before the 30 day trial period ended. I was sent to 5 different representatives and left on hold for over an hour, only to be told that if I cancel I would be charged a $300 cancellation fee if I cancelled. They told me the contract began when I first signed up for the service, instead of when my internet service was actually activated. They offered me a faster plan with a lower price if I stayed on for another 30 day trial period. To avoid the fee, I accepted the plan.

Their technical support told me after testing my connection that it was not set up correctly. Customer service gave me a date and time that a technician would come to fix it. They did not contact me or show up. I called and talked to customer service. He told me that they would come on October 10, but today is October 10, 2015. I told him that their 800 number gave me information that my technical support was set up for today. The automated line then told me that it is up to the technician to call me for an appointment. I called again and spoke to a representative who could only tell me the number she had to call them. She refused to set up another appointment date or even find out what went wrong. I asked to speak to her supervisor, but the line was hung up. One representative told me that I went over my data usage time even though I have a bad connection.

I purchase this service through them over a month ago and the service has been horrible. When they first hook up the service it was great; two week passed and the services became slower and slower. When you set up the service with HughesNet they led you to believe that the service is great. I think that it is just sad that everyone is saying the same things about this company and nothing is being done. We work too hard everyday to give money away to people who strive in misleading its customers. I truly hope that with all the unsatisfactory reviews that HughesNet is getting that they will try to redeem themselves and do right by their paying customers.

We originally had a residential account and transitioned to a business account upgrading to Gen4. We were told the upgrade would be easy and seamless. This experience has been unacceptable. I have had to make 8 calls and spend over 15 hours on the phone with Residential and Commercial just to get our account information correct. Employees indicate they are correcting items that they are not correcting. I have been told time and time again that actions were taken when they weren't.

I have had Hughes Net since last year. I don't recommend it to anyone. It didn't work at my previous address and it don't work here either. Had my lawyer come look to look at how the service is because they charge 400.00 to discontinue the service.

We have had quite the disappointing experience with HughesNet. When we moved to our current house, Smithville Communications only provided our area with dial up. When asking DirecTV about internet, we were referred to HughesNet. We were assured by their sales staff that the service would be fast enough for streaming movies, gaming systems and that it could handle the use of all three of us in the house (my husband and I as well as my pre-teen daughter). I was confused about the bandwidth. This had not come up in any of my other Internet service providers' contracts. They let me know that the bandwidth should really not be of concern, since the service will continue to work with no extra charges even if we exceed the limit. I must admit I thought twice about that statement and wondered why they asked us to choose a bandwidth amount if anyone can go over anyway.

We were lied to from the very start. Do not get this! Streaming is horrible. Kicked us off netflix 10 times in one hour show!!! My kids' tablets wouldn't even work... Don't waste your money. Oh yes and they were mean when told them service was not at all what was promised.

Horrible service, can't connect to the internet hardly, eats up my time just spinning. Charges are more than what I was told. It was not disclosed to us that there was a 30 day trial, after that a $400.00 disconnect fee. Fraud FRAUD FRAUD. DO NOT USE THIS COMPANY. They are plain old thieves, out to screw everyone over for their money. PEOPLE BE WARNED!!!

I have been a customer for a month. When I ordered the service, I specifically said what the service would be used for and asked which would work well for my family. The first month our data ran out after 25 days or so. This month which started 2 days ago, we are already down to 2.3 GB out of 10 GB. I am trying to understand how does a company intentionally misinform customers and is it allowed to take advantage of people living in rural areas that only need reliable internet service without needing to take out a second mortgage.

I order HughesNet because the no money down and no installation fees. This was a big mistake. I will have rather pay to have services install next time then to ever deal with them again. This service is horrible the connection is slow and please do not depend on them to watch Netflix. They will try to make sure you do not cancel by transferring you to all these different departments as well as upgrading to trying to discount the fees. After five calls of trying to cancel they said they will charge me over 300.00 in cancellation fees. Their service is HORRIBLE. I went to another provider and they saw how HughesNet connected their services. They said, "For one ma'am, they should have never connected your services out here in this room, it's concert and the service will never be great." Now you tell me why did I upgrade twice with them before I got real ugly with them and said "Look, cancel it." Never again HughesNet. Never!!

This is the worst service that I ever experience. This people are scam artist. When I sign up for service I was told that I have 30 days. If I don't like the service I can cancel, which sure enough that what happening. The internet was terrible. When I call to cancel I was duped with a discount price. The person that I spoke offer me a monthly charge of 25.00 for the 2 years. After 2 months, the price went back to $50. When I call back I was told that was the price and if I want to cancel I have to pay the penalty, and they don't have any record of the previous phone call. Now after one year the price went up again $61. So people, if you have other choice stay away from this company.

I am shopping for internet provider and see the ads on TV. I talk to sales department and inquire about internet connections. After talking to a real nice sales pitch I decided to check HUGHESNET CUSTOMER REVIEWS. There, I discovered all the problems of many customer from billing, installations, support, and data depletions. This seems to be a real nightmare for new customers. Thank you very much for the available reviews that we can check prior to engaging business with them.

I have had Hughes Net for 2 1/2 months. When I called I asked very specific questions like: "If we reach our data limit how much will our connection be slowed down?" Answer: "With our special compression you will never reach your limit and if you do there will be no overage charges and we do not slow down your connection." The sales person stated that they stream Netflix daily and have never reached her 10GB LIMIT. She also said "any time you're on Facebook or any videos or games you play on Facebook wouldn't count against your data." This is all lies. We have reached our limit all 3 months and once we do the connection is slowed down so much I couldn't even get on this site with my computer I had to type all this on my iPhone.

I am only giving this company one star because there is no option for no stars. It has been such a hellish experience that I'd give them -5 stars if I could. My wife and I signed up for Hughesnet satellite internet a month ago. We were required to sign a 2-year contract for the service and equipment. The internet has gone out nearly every day and requires spending hours each week on calls with the company, many of which do not fix the issues. The service is far slower than dial-up (when it works at all) and the equipment fails constantly.

Hughes Net is terrible for providing internet. They promise high speed, reliable internet. We had Hughes Net for 1 year 2 months before cancelling and we never had high speed or reliability. We called several times to troubleshoot our internet due to slow speeds or not being able to connect at all, and they were never able to resolve our issues. This interfered with my online college courses terribly. We talked with a representative about our plans to disconnect and they told us they could work something out with us so that we didn't have to pay the $300 disconnect fee due to all the troubles we had been having. Well when we called a few weeks later to disconnect, they told us we have to pay the $300 disconnect fee. They are supposed to be sending us a box to return all of our equipment in. We told them we would return the equipment but we are not paying to disconnect when they couldn't even provide acceptable service to begin with.

It started with my data being sucked up in the matter of days. I was paying $71 for approx 25 mgb a month. I only read the newspaper, check my fb, and email. I had numerous conversations with Hughesnet about how I would go days without being able to go online, I couldn't connect, and they always had the same answer, "you're at the end of your cycle so your internet will run slow."

This Services is a most HughSh... Bad services that I used in all my life. The Internet is very slow - don't have the possibility to use Netflix. My house alarm was activated two times for technical problems. The more sad part was when I tried to cancel the services, the woman in the line was insistent and argumentative, and do not accept my cancellation. Terrible experience!!

Ever since I've started service with Hughes Net I have asked them to send me my monthly bill. I have not once received a bill or statement, I don't have a single thing to tell me when it is due and the amount nor do I have an address to mail to. I have to wait until it pops up on the screen to make payment. So like an idiot I pay it there along with a late fee to get it out of their collection dept. Then I don't know how everybody else service is but, this slow ass ** can't even download a video. I'll be in the middle of something and it just decides to shut down. I contact customer service - they tell me it's fine. LIKE HELL IT IS! I don't recommend Hughes to anybody.