HughesNet Reviews

Contacted customer service last month. We were having connectivity issues last month. Told we didn't have a signal to connect, charged us a extra 30 bucks to come out to our house and realign a dish, we still experienced almost no service at all. Call again this month, same issues. Now I'm told we have used all of the data that has just started over on the 24th. REALLY??

Purchased a new home in the Denver area (July 2015). We were told, incorrectly, that broadband service was not available in our area. As an alternative, we signed up with HughesNet to get internet service for a residential home. Aside from the enormous satellite dish on the side of the house, we had SLOW internet speeds from day 1. Dial-up would have been faster (and that's not an exaggeration). 3-5 minutes to load a webpage! I finally went through hoops to get broadband service. When I tried to cancel HughesNet 65 days later, they would not reduce the cancellation penalty of $385. We now have broadband through CenturyLink and are 100% happy with it. AVOID HUGHES NET AT ALL COST - not the service they claim to be.

I needed internet for my schooling and because of where I live. I found Hughes Network was my only choice. So I got with them in April, and at first everything was fine. Then after 3 months, I found it started getting much much slower. I stuck with them for 7 months paying $75 a month for 4 of those months and $60 for 3 months. I thought at first this must be normal. But then I began to be advised by friends and family that the data I was getting is cell data, not internet speeds. So the other day I called to have them cancel my contract. I wasn't going to take being taken advantage of. They told me that they can't waive the fee and that I will have to send back their products and pay the $300 cancellation fee. I asked them about the cemented poll in my yard and that they need to have someone come out and remove it, and they said no will come out to do that. So I have to dig out a giant cement block.

We were in the process of building our new home and were living in our travel trailer during construction. We were on a Ranch outside the City and needed Internet service. After trying several providers HughesNet came out and installed a new dish and promised fast reliable service. (What a crock). Every time it clouded up, we lost service. Toward the end of every month they cut our speed in half. I tried calling, but their response every time was it was a problem on my end and to re-boot my router.

Hughesnet is the worst internet provider there is. I am writing this post in the hopes that someone out there will see it that may be considering using Hughesnet. They are beyond overpriced, they claim your data has been used up by mid-month, even though you would swear you weren't using that much, they say you have more data and yet you constantly get throttled on what are supposed to be "bonus bytes". The whole business is an absolute scam! I am paying 75+ dollars a month for a crappy, good for nothing service. They claim it's my equipment, and yet I have top of the line gear, and even purchased what they specifically recommended.

We ordered internet service so I could do my schooling online. The so-called "high speed" internet was a joke. We cancelled our service less than 30 days of initially getting it. It took over an hour and being transferred to several different representatives and yet... they ended up NOT cancelling our service... took another payment out of our account. I had to call back and explain that I cancelled the service 2 weeks ago and wanted to make sure it was successfully done. Of course it wasn't. Had to go through the entire cancellation process AGAIN! They sent me the box to return their crappy equipment and a week later, they took $379 out of my account. I'm going broke with this company. I did NOT give them permission to continue to take money out of my account whenever they feel like it. I've made complaints and claims through my bank. These payments will be stopped! I'll NEVER do business with them again. NO good reviews here!

This company is a scam and should be reported to the BBB. Service stinks, customer service is of no help except to get you to spend more $$. The GB bleed off even when I don't use the service. Went from 78% left on my GB to 53% in 3 days and I did nothing but look at my e-mail & Facebook. No movies, no songs, no anything. When you get to 53% everything slows down and can barely use internet to pay bills. This is ridiculous and am seeking avenues to cancel without termination fees. BEWARE - do not use HughesNet.

How can you be in space to improve your service when you cancel you can't disable the dish you have to destroy it or be charged?? Or suggest to have a professional do it since it could be dangerous?? YOU THINK?? I wouldn't resign with you for anything now. Don't act all powerful then tell a once loyal customer they need to take parts off the dish! No hope of getting a new customer there. Learn to disable the dish from space or have "your professional" come and cut the wiring not me!!

Let me just say if you are ever looking for internet service DO NOT go through Hughesnet. I've called them twice today after they decided it'd be okay to go into my bank account WITHOUT me being enrolled in auto pay and take out what they pleased. I told them I want to cancel my account and was ignored and drag in circles about it for 30 minutes. They are the absolute worst company I've ever dealt with. But please, if you want terrible internet service 2 days after paying your bill and a company going into your account without authorization, please just throw $100 down your toilet. You'll feel better in the long run.

I am only giving a 1 star because I can't give 0. When I say that I am so upset with this company I can't see straight, I am not kidding. Hughes Net is a complete JOKE!!! First of all, they don't have their own technicians, they use people from other companies and let them charge whatever they want. Obviously, this guy thought he was working for a **. When you pay almost $80 a month for 10 gigs of data, you don't really want to pay anything else to have the services. That should be enough.

I am still in disbelief at the practices of HughesNet. All dealings with their customer service reps leave me feeling that I have no idea what they were talking about. Nothing with this company is clearly laid out and obfuscation seems the name of the game. If you have trouble understanding the reps, you are not alone. I was enrolled in automatic bill pay without my consent or knowledge and still have total confusion at what the cost of business is with this company. They are punitive with the consumer and put you on internet time out just a few days into your service and I'm not one who is a gamer or constantly attached to the internet. I am paying for but cannot use Netflix or Amazon Prime and Fire Stick. I'm so disgusted with HughesNet and have learned that calling their customer service gets you nothing but wasted time.

Hughes Net is a terrible company. Their customer service do not speak English well. I told them when I signed up that I was homeschooling, and wanted to make sure I had enough bandwidth for the kids. They assured me it was enough. It was not enough, I ran out of bandwidth after a couple of days. So I upgraded to their Ultra package. It was still not enough. We didn't watch Netflix or YouTube. They told me to manage my time better, and that I should wake the kids up at 2 am to do their school work!! I actually tried this, but it was too tiring for them because they still had their "live class connects" during the day. This was irritating because, I WAS managing the time, I didn't even go on facebook anymore! The satellite signal was out of Texas, and we live in Oregon.

Constant "data depletion". It is such a common occurrence that their tech support reps have a term for it. You are on the internet for 10 minutes and they say you used 3GB of data. You question them and they can't prove it, they just say that's what their system shows (in broken English). I even put two different internet usage software programs on my computer and it proved that HughesNet was ripping me off. We tried another modem, etc. I finally got to where my family had to unplug the modem at 8:00 am and not use the internet unless absolutely necessary. 10GB plan + 50GB (bonus between 2:00 and 8:00 am). No gaming, no Netflix, etc. and they would charge us for 3-5GB per week, sometimes charged when the modem was unplugged!

Called DirecTV for a package deal with Hughes Net. DirecTV did all the sales then transferred me to Hughes Net. In conversation I was told I would have to pay $158 before they could process, which I was not told by DirecTV. I had to keep calling DirecTV to find out why Hughes Net had not contacted me. DirecTV said that Hughes Net had been trying to call our 877... number! We are a residence so I have no idea where they got that toll free number from.

My experience with this awful company lasted almost 3 months, and in that time, there were few days that my computer even worked! Tech support is based in the Philippines, and is beyond useless, managing to make matters worse with every call, and there were many. My internet speed was less than 1 MBPS almost constantly, and after some time with this kind of service, I learned that I was being timed and rationed in my use!

I called to disconnect my service. I was told when I got it that it would be enough for my son to homeschool all of which was online. We were out of data in 10 days each month. Those tokens they said were free cost money. I noticed it the first time I used them. The disconnection fee was 295 dollars. Told them they needed to send me a paper bill because I already canceled my debit card so they couldn't take anymore out of my checking acct. They said "we can send you a invoice but we need to charge you an invoice fee" then after I thought all the fees were talk about the person said the final bill would be sent out also. I'm thinking like wait, what other fees could there be? So I said, "Where can I take the modem?" She said they needed the modem and dish back.

Hughes Net is made up of liars and is a complete scam. They tell you you have 30 days to change your mind but when you try to cancel they offer you lies and tell you they'll give you more bandwidth for less money and if that fails they tell you you have to pay upwards of $400 to cancel service. It is a two year trap that has totally unsatisfying service and has made my college life even more stressful than it already is. They should be shut down for their shady business practices and if anyone knows of a good way to get out of their contracts please let me know.

I would not refer my enemy, if I had one, to HughesNet! This company was a nightmare from the beginning. It was not told to me that my internet use would be policed. When I called to order the service the representative talked so fast that I could not understand him. When I asked questions I got answers that made no sense to me and the rep would not explain further. I should have heeded the red flag then, but they were the only internet service in my area at the time. I have never been charged so much for so poor a service.

I called HughesNet and was told that with the package I bought I'd be able to work from home, stream Netflix, and use my smartphone with no problems and that if I ever did go over data usage, which was unlikely, it would only slow down "a little." Imagine my surprise when instead of this being true, I'm typically out of data within a week, even if I'm not home using it! I called and was told I was out of data but they'd be happy to upgrade my plan for an additional charge each month.

My internet was installed in June, 2014. One month later I began to deal with tech support as I could not get online. I began to leave my number online as the website suggested, but never got a return call. Toward the end of the year, our 40 year old son passed away and it was necessary to fulfill some financial obligations. In Sept., 2015 I called to have the service cancelled as the monthly charge was too much at this time. I spoke with 3 different men - each one more rude than the one before. All of a sudden they all wanted to come fix the problem! There was NO compassion. After more than 2 hours on the phone, I became so angry I told them to cancel and I would pay their cancellation fee. The supervisor I was speaking with then threatened me!

Awful awful customer service!! Don't ever get Hughes net because they will trick you and lie to you about your contract and what you are receiving!! Will never get Hughes net again after my contract is up! Awful awful business!!!! Never ever again and I will let everyone around me to never get Hughes net!

I was told by the selling agent that if I "purchased" my equipment, that I would NOT be tied to any contracts. It would be strictly month to month and I could cancel at ANY time no problem, no fees. What a crock of **. I was selling my house at the time and did not want to be tied to any contracts. Not only that but the service really blows. They say you get 10 gigs of data but read the fine print, half of that is between the hours of 2 am to 5 am. So half of your DATA has to be used in a 3 hour window, which actually means you get half of what you pay for. Upon cancelling my service, I was informed of a $250 cancellation fee and they were not even REMOTELY interested in buying back their equipment. If you sign up with HughesNet you are a sucker and will get what you deserve. Just like I did!!!

I completely agree with the other reviews on this site. Hughesnet Internet is horrible! This internet is expensive and the service is non-existent. Dial up connection is faster and more dependable. The only option they gave me, other than paying a large penalty to get out of my 24-month contract, is to upgrade, which essentially means that I will be paying more for the same horribly slow speed. I just have more access. This company should not be able to hold customers to a 24-month contract when their services do not work. The speed is so slow that we eventually get frustrated and just shut our computer down. When using our cell phones at home, we do not access the Wi-Fi, we turn it off because our cell phone internet without the Wi-Fi connection is much faster.

Hughesnet reliability was an issue from the beginning. The system suffered from dropouts from the first and was very much slower than advertised (and for the premium service I was paying for). It was far less reliable than the DirecTV I have.

Hughes Net is a total scam. Your service will work great for a period of time, then will diminish slowly to the point that you will have Hughes Net on speed dial on your phone because you have used all of your available data about halfway through your billing cycle every month! Even if you have 50% left it will all magically disappear before your billing cycle is up! Forcing you to purchase more data or use your computer between the convenient hours of 2:00 am and 8:00 am! Make sure you want to surf the internet at the speed of a snail with Hughes Net! What a ripoff scam!! I will be ending my service with them as soon as my contract ends next month! I do hope a lot of potential customers read this, and maybe even consumer affairs, but they don't care. They are the masters of scam!!

I have had Hughes internet for over a year and from day one we cannot get consistent internet. Sometimes you can log on and there are times that we can't. This is horrible and would not recommend to anyone.

I have had Hughes Net for about 6 months and as the months progress the internet accessibility got worse. Nothing fast about it. I have called 4 times within a week for the same issue. I live in NJ and was verified for geo location in the past but now they changed the IP address and gave me Kansas. I cannot access any sites that require NJ Location. They refuse to fix the problem this time as they did in the past. Slow speed, bad customer service, and misrepresentation regarding the company. Would never recommend. Very unsatisfied but stuck in 2 year contract.

I order HughesNet and they set me up with 5 gb data - said that would be enough to stream Netflix for a month. Within 2 days I was out of gb. I told them I wanted to cancel. They said they move me to 10 gb a month for half the cost. After 2 more days I tried to cancel. They said I owed 400 dollars for early cancellation of agreement. Needless say I'm stuck with them. I would not use this company no matter what.

Truth: This company is completely unprofessional, (as in not real, imagine two slothful owners sitting on a beach laughing somewhere while foreign call centers buffer complaint calls). Do not sign up with them. You will regret it. You will spend a couple full days on the phone each month sorting out problems (HughesNet - side data bleeding, random suspension and fees, fraudulent check drafts, over-billing). They can and will withdraw random fees from your checking account from $25 extra to nearly $400 extra per month accidentally and you will have to call them over and over (50 minutes per call on average) to get it fixed. Their customer service doesn't speak American-English well enough to understand you, and by the time you have made a dozen calls to them, you will learn their cue cards. (I have had 25 attempted conversations with HughesNet in two months).

I switched over to Hughesnet from Frontier Communications because of the technical issues we were experiencing with the internet & phone. BIG MISTAKE! While Frontier may have issues with speed at times, Hughesnet only gives you a limited amount of data for internet (10 GB per month), while Frontier had unlimited data. My first month with Hughesnet went well, but then the months following I noticed that quite a bit of data was being used within the first 24 hours of the data allowance being replenished. I now have to purchase "tokens" in order to get me through the rest of the month.

After recently paying my monthly payment over the phone, HughesNet took out another payment on an unscheduled payment out of my account. When I called to find out why, (very upset!) there was no specific reason. After rechecking my bank account, I called back and was hung up on three times.

The internet that I neglected to research before I got stuck with is the worst service I have ever paid for. I honestly regret being associated with this company. It is not what they promised me. There is zero high speed and such poor and weak service that I can't use 2 devices at the same time. Not to mention the price is much higher than previously promised. I don't know anything about an order number. They have never even taken my calls. And since my service goes out twice a week, I call often. The account was set up under an old phone number. **.

We got HughesNet because they sent an offer we felt was good, including free installation. Right away we had problems. We were told we could use our own modem, but when the service provider came he said we had to purchase their modem... Free installation was $60 dollars. That should have told us to stop right there.

I have read all of the other comments and concur with them all. They all echo what I've experienced. To resolve the very same issues I encountered, they supposedly gave me stronger usage and triple the speed? We will see. In the meantime, I'd like to find out what governmental agency oversees companies like this. They get you signed to a 2 year contract, but the service is absolutely horrible. HELP!!

I was TOLD I have 60 gig of data. I ONLY get 15 gig, the rest is when we're all asleep. What a giant ripoff. With this many complaints, why can't anyone shut them down? To add insult to injury we're stuck with 2 year contract. Plus you don't know how slow it will be because they give you free gigs. Then when you can't back out, they stop the free gigs. Ugh what scam!!!

I called to cancel my service. Had terrible service. The system was off more than it was on. Had 3 months without service. Oh they said they would credit me back, but they never did. So I decided I don't need this anymore. I understand there would be an early termination fee. I didn't care. But I woke up this morning to find they took $955.00 out of my bank account! That is my food, gas, etc. They said it was because I rented the equipment. Are you telling me a modem costs $655.00! I would not suggest ANYONE ever use this company.

The satellite internet was extremely slow and unreliable and the satellite phone didn't work at all at times. Whenever I phoned them to complain I got zero satisfying answers and it was very hard to get through to them, especially when I was trying to use their unreliable internet and phone service to communicate with them. I finally had to cancel my contract and go with a local broadband provider so that I could use the AT&T Microcell to make my cellphone work. The Microcell doesn't work with satellite internet.

When a provider comes along offering a service to consumers enabling Internet access ANYWHERE in the contiguous US, and then delivers an embarrassing array of botched customer service, technical assistance, and gross looting of bank accounts, there leaves no choice but to refer to that company as none other than a JOKE!! I shall name a few examples. No signal through the router 10 minutes prior it worked fine.... Called tech service (after 2 holds and a very lengthy transfer). They blamed the ethernet cable, which they supplied. I told them I had another and would use it. They waited while I installed it and things started working normally albeit slowly.

Had Hughes Net for 3 months. I bought the highest package available for download speeds up to 15 Mbps and upload over 1 Mbps. I was lucky to even get half of what I was paying them. Videos streamed and slow downloads took hours. Made multiple phones calls and the best thing they could come up with is that they have people working on this issue, and it's been a known problem for a while. Yet, they never informed me when I signed up and still charged me for those services I was supposed to get. Decided to cancel, they took half off of the early termination fee which is completely unfair. I upheld my part of the contract and they did not. I'm just glad to be done and I wouldn't recommend this company to my worst enemy.

This is the worst company, I got myself into a contract paying almost a $100 a month. I can't watch any videos or use my Netflix because of the slow WiFi. When I call them they tell me I have already used all my data, how can this be? I'm under contract with them, can someone tell me how I can get out of this and tell me what other company I can use?

The service is deplorable at best. Useless customer service. Ridiculous cancellation fee. The internet is so slow I got 2mbps at best ONE TIME. I have speeds that sit around 250KBPS and 1mbps. They will not help you. Contacted customer service 3 times and I'm still trapped with a company I have grown to hate. Do not get their internet. It will be instant regret and so help you if somehow they trap you past the 30 day trial.

I received my first bill from the company and it was not the price that was first end quoted to me. So when I called to cancel the service they told me that it was one day after my trial period. I informed them that I just received the bill and it came one day after the trial but I should not be held accountable for them sending the bill after the trial, that it should have been sent prior to the bill date not after the fact. I told them I felt like it was a trap to keep me with a company that I am not satisfied with. So now if I cancel on day after the trial when they sent the bill I will be charged the full contract price of $400. That is not fair because they sent the bill for my review after the trial but they took the money for payment before I received the bill statement.

Was given lowest $ plan and it didn't even cover use of home computer and 2 phones. The free hours, 2 a.m.- 8 a.m. which should have been good streaming still had interruptions. Not worth time or money! Paid 70 a month for nothing. Worst service we have ever had. Hughesnet will upgrade for more $. Upgrades are not worth it! DON'T GET HUGHES.NET!

I had HughesNet installed at my vacation home 2 states away. My initial account was set up with James @ 1-866-774-6580. I was told my total monthly bill would be $59.98 with the option to turn off service when our home was not in use. I paid a $108.98 first month/upfront fee. When I reconciled my bank account today, I had a withdrawal (without permission) from HughesNet for $10.90 on 8/10. I called for an explanation of the charge. I spoke with a gentleman, when I asked to repeat his name, ignored my request. He informed me the $10.90 charge was the tax for my area for the $108.98 charge. He said that was the way it works, they save your credit card information and withdrawal from your account to pay balances due.

I just got Hughes net last month. Because I am so far out, they are the only provider. 5 days of have and they have choked my speed so that I can't do anything, can't even open an email. Wish I could get Comcast/xfinity out here. Never had a data usage with them. Also, the amount I pay per month for less than a week's worth of service is ridiculous!!!! Twice as much as xfinity!!!!! Would not recommend this company to anyone!!!!!!!!

The first time I could not access the internet, I was connected with a service that charged me $100 to help me get on the internet. It took me several hours, at that. The subsequent times I could not use the internet, I complained because their service was so slow - I can get online with my Verizon Hot Spot, not with Hughes.

Warning do not get HughesNet, you will be disappointed. Their plans are not what they say and it's not a fast internet, they didn't tell the truth. Download is slow and they have a cap on what you can use. Do not get HughesNet, customer service is very rude and you cannot understand what they're saying. They don't speak English, even the 150.00 price is not worth it, it still is slow. No matter what plans you get it is still slow. I have complained every day and nothing gets done about it and when it rains it goes off or it just goes off even in good weather. So do not get this, it is the worst and when I wanted to cancel they told me I could not and got very rude with me. Their ad on tv is not true, they lie and a fact just warning you about HughesNet. Do not get it.

This service is a straight scam. I don't know how else to explain it. You constantly have to unplug and replug the modem, the internet is as slow as a service possibly can be, they add charges to your bill constantly, and you have limited amount of available gigabytes. Do not pay a cancellation fee to these crooks, that's how they steal your money. Your blood pressure will rise dramatically if you sign up for HughesNet.

I wanted to get internet and phone service that was cheaper than what I was using so I opened an account with Hughes Net and almost immediately experienced a very weak service. The internet service was so slow that I might as well not had had it at all. I could only get any service between 4:00 and 6:00 in the morning. Any other time it was so slow (even slower than dial up and not as reliable) that I might as well not had service at all. And when the internet service did start to load, it was dropped so often that my blood pressure was soaring and I was forced to spend a week in the hospital.

I was using a competitor for my service but AT&T offered me a discount if I would bundle my service with one of their recommended providers. I studied the offers and Hughesnet appeared to be the best deal. I ordered their service and they promised the service was better than who I was leaving. I guess they train and coach their employees to lie.

Moved to TN in April 2015 no cable service. Signed with Hughes Net. Wife plays 1 game second life only. Used up allowed data in 2 days. They said must purchase tokens for more data. Became too expensive. Contacted customer service. Talked to senior representative. She was most obnoxious uncooperative person ever talked to. Must pay $385 cancellation fee and $400+ for rep to take dish and collect modem. That's not even humanly possible. Senior rep would not stop talking to let us explain. Stay away from this company by all that is decent. They care nothing for their customers unless they keep paying.

As a customer of HughesNet, I encourage all people who are thinking about their service to find a better option. As it is, the data cap is very little without upgrades. Once it is reached, you can do almost nothing on the internet. In some cases it's better to have a smartphone and purchase a data card. As for me, I only have one computer in the house -- a laptop, and it's not like I am downloading movies 24/7. HughesNet also is satellite internet, for those who don't know. You will already be limited in your interactions online. You cannot play any games, not even simple games like poker, with others. The cheapest price is not bad, which is around $65/month for me (after I cancelled some worthless insurance thing), but the service is not worth it. Even before the data is reached, I have to reset my modem all the time.

I recently moved to Indiana, and my sister is stuck in a contract with this uncooperative scam artist companies. They start off fine, then drop your service from high speed to a level lower than any company out there. I couldn't believe it! The sad part is, is that the court system protects them, allowing the company to take advantage of folks. This needs to stop. DO NOT GET SCAMMED BY THIS COMPANY!!! The CEOs are criminals protected by the judicial system, with their 'contracts'. I really hope that karma bites these idiots in the ass. You must understand folks, that there is nothing that you can do other than warn people about them, for nothing will be done to shut them down, because their owners and investors are wealthy criminals that can just pay their way out of any 'fines', then continue their scam.

This is simple, they sold me the Moon and gave me nothing. We are in 2015 and their Ultra service is worst than dial up. I was supposed to get 15 Mbps and never got more than 2. These test were done with a third party company, because if you use their speed test service it give you what you want to see, not the real thing. I am an older person (64) and this was for a secondary house that me and my wife use on weekends, I do have 16 Mbps in our house which means I know what it is. Being older gave me more patience but this time it played against me because they will charge me cancellation fees for cancelling their crap. At 15 Mbps this is the worst internet service that I had since 1999. Don't sign for that service, you'll hate it and if you call for support they will hang up on you even if you're polite.

Live in woods so Internet service is limited. Was told the service had good connection. Had issues from day one. Called and complained. Said we need better package. I bought it, at higher monthly charge. Was told we could use Xbox... Can't! Service dropped or slowed down constantly!!! Do not get this internet! WORST SERVICE EVER!

In order to stop automated to my credit card the bank suggested I cancel old cards and order new ones that would stop the automatic deductions. Well, guess what? I don't know how they accessed new cards. They said we ok'd it and we did not. Am going to bank and see how they accessed new cards. What a sorry internet provider. We paid 150.00 per month for top of line service and never even got to watch one movie without it constantly buffering. Never give them your credit card # as they will scam you.

Got setup with HughesNet back in June. It worked for a whopping 1 week. Hasn't worked since and it is now late August. I have spoken with troubleshooters from the company who promised it would be fixed but nothing has ever been fixed. Satellite moved, etc. I tried to get my money back for July and August but they refused, but did credit my account for September. HughesNet also won't let me out of my contract unless I pay a $385 cancellation fee, even though they are not holding up their end of the contract by not providing the internet service I'm paying for. STAY AWAY, they are one of the worst companies I've dealt with and are a waste of money.

The ad said three months for $49.98. Great because I only needed service for the summer. I called and ordered. We spent 10-20 minutes going over details for which the nice lady said she would e-mail me a copy. First flag: I never received it. A nice installer came the next day and I commented how pleased I was that HughesNet was offering a promotional 3-month trial. He wrinkled his brow and told me that I was probably mistaken and should call to verify because there is a 20-day cancellation in which time I can cancel without being charged. The next day, I called to verify and the installer was correct that the contract was for two years. Second flag: nowhere did it say, nor did the woman on the phone say this is a two-year contract. A pretty big detail not to go over. I told the representative that I would like to cancel. He said, "Ok, we will mail you a box in 7-10 days to return the equipment," and that my credit card would not be charged.

I was at home recovering from surgery and wanting to work from home. The quickest internet provider was Hughes net, so I signed a two-year agreement. I paid the deposit (though I'm not sure what that was for) and had them connect. I found their service to be slow and I had to keep adding data to work from home. I internet bill topped over $100 a month. After I returned to work, I still had the two year agreement to deal with. I paid $80 a month and could hardly use the internet. Just to check, I stay awake all night to see if it was fast during the early a.m. hours and the service was still horrible. I called multiple times to see if something was disconnected, not receiving a signal, needed to be rebooted, etc and nothing worked. It was just slow. I couldn't watch anything on Netflix, Xbox or stream.

BEWARE OF THIS COMPANY! We had HughesNet for a short period, and it was terrible! A sorry excuse for internet, in a place where we really had no choice for wireless. It took them 2 weeks to come out and install, the prices are pricey for the poor internet you receive, and the customer support is awful. We finally were fed up and cancelled, sucking it up and paying the over $250 early termination fee just to be done with HughesNet.

We've been dissatisfied with the service from HughesNet from the start. Unfortunately, I agreed to a two year contract with them because they were affiliated with Directv when I signed up with them. I thought it might be a good idea to "bundle" my services.

I ordered this service believing it would provide me with the same service I was use to living in the city, at least that was what they promised. I even bought the most expensive package, which anywhere else would get you internet, phone, and cable. Still could not get service good enough to watch Netflix. I was told to change all of my settings to lowest quality and maybe I could watch movies. After suffering through the disappointment I downgraded to cheapest plan and waiting to cancel my contract. It would 300 to cancel early... Would not recommend this service to anyone, even if I hated them.

In all honestly I am surprised that company like this can survive in such competitive and demanding market with such low quality service. Extremely slow bandwidth most of the times, and you have limited usage per month. At signup they fail to reveal that half of the usage is meant for overnight usage. Customer service is just a waste of time. They make you go through a tiring and useless steps for over an hour to identify the issue, no matter how many times you had this issue before. I do not recommend this company to anyone, and I will run the other way as soon as I find a substitute.

My daughter lives in a rural area and was told that Hughes' service would provide her with 20 gig service which would allow her to have decent Internet and ability to watch Netflix etc. During the first 30 days she was traveling and working and was unable to really assess just how horrible the service was going to be long term. They kept telling her she needed to manage the data which was not 20, it was actually 10 with another 10 at night... It was taking her 30 to 60 seconds to view a normal web page, and forget viewing Netflix or any other service. Three months and multiple phone calls to tech support were another awful experience.

This is a sorry excuse for an internet company. Constantly not working and speeds that are slower than dial up from the late 90's. Had a technician come out and make some adjustments that did nothing. For those of you looking for satellite internet please look elsewhere. We should have done more homework before we signed up. It's almost embarrassing to admit we have Hughesnet. We are currently fighting not pay the early termination fee. But honestly it would be awesome to just pay it and be done. I am one that very rarely writes reviews but the Hughes crew deserves this one. Run away... fast.

Since day 1 after switching from Verizon to Hughes, we have had nothing but horrible service!! Installer tried to leave without installing my internet or WiFi because he was having problems, not to mention leaving all his trash, boxes, wrappers in my front lawn. Trash bins were right next to him!! We have not been able to rewind our movies or use playback on DirecTV!! Service is horrible!!!

HughesNet advertises "Fast Internet Speeds!" & "Your days of slow Internet are over! With HughesNet Gen4 you get a 'super-fast Internet connection & great download speed". NOT TRUE. It's very slow. So slow some of the error codes said I was "not on the Internet".(?!) Securities America's (my company) tech department spent a lot of time on why programs did NOT WORK. Final conclusion: "ping" speeds far too slow. Called HughesNet tech support in Dallas & they could not fix the problem. I was finally told the "ping" speeds were slow & there was nothing they could do about it because communication was to a satellite.

HughesNet internet services are really bad. I had the installations just 5 days ago and as you see in the pics I haven't been able to have internet. I called them and they just told that I run out data? That I spend all my monthly data and that I have to pay extra for that? This is ridiculous. I can't believe that the Better Business Bureau let companies like these ripoff people and do nothing about it. Please people, don't use their service. Even their customer service sucks big time.

Initially sold incorrect equipment and service for the task. Ordered second set with recommended static IP address and again insufficient. Tried to cancel, was given incorrect phone numbers to other departments. Told I could not cancel until I agreed to pay early termination fee - I refused. I was not allowed to have an equipment return address that I would pay for at my expense. There are not enough characters available to describe how inept and difficult this firm is to deal with. It can only be a deliberate act to make it almost impossible to cancel service. Worse than the reputation of Comcast!!

My husband and I signed up for HughesNet internet service about 3 months ago. They advertise "Always On, Always Connected." This is FALSE. They say you will have a constant internet connection wherever you live. This is NOT the case. We have had a terrible connection ever since we signed up for service. We are constantly getting kicked off the internet when searching online and we cannot stream videos or watch Netflix. We currently are spending about $70 a month for this service. A service that does not work! Our contract says that we are supposed to be getting 5 MPS. We are currently averaging about 1.5 -2 MPS. This is not a high enough speed to download videos or to do anything we were wanting to use the internet for.

Data usage depletion happens at night when no computers are on and even when we were out of the state on vacation. A couple of times a month I will get a usage report showing sometimes as much as 18 GB used in 6 hours which exceeds my plan. They then reduce my internet access to .0014 MBPS. I've called many times and checked modem and equipment and nothing can explain depletion. We live in the country with no homes within 100s of yards. Password protected, etc. They promise to elevate to higher tech level support, but I do not get called back. This has gone on for months. I firmly believe they are deliberately depleting my usage on their end. For many years that I've been with them their service in many other ways has been abysmal. Buyer beware!

If I could give this place zero stars or numbers in the negative, I would not hesitate! First and foremost, when I signed on with this sorry for an excuse internet service, the representative asked me what all I would be using the internet for so they can determine which package would be most suitable for me. Therefore; I told them that I would be using the internet a lot for such things as watching hulu, netflix, youtube as well as using it for college coursework and internet gaming.

We've had HughesNet, going on our second month and it's far and above an improvement over our previous wireless Internet experience. I'd give them 5 stars if it weren't for the data limits. I've heard numerous complaints from friends, intermittent speeds, data limitations and such, but each of these users came from big cities in California and Nevada where high speed wireless is a way of life. Out here, in rural NE Washington state, the choices are more limited. In fact, at our location, we have exactly 2 ISPs to choose from, not counting HughesNet. One has a poor signal and the other is unreliable. We may be making the choice between multiple evils, but our Internet service hasn't been this good in years. We're happy campers... so far.

By far the absolute worst company to deal with. Every time I got transferred I got disconnected. Every time I called I was on hold 30+ minutes. No supervisor ever would take my call when requested. You call one number and they inform you you called the wrong number even when it was their company that gave you the number. It was $1000 just to cancel our service and they wouldn't even come get their own equipment and to top it off the internet service didn't even work half the time. This company is a waste of time and money.

Every time I try to call HughesNet I'm unable to speak to someone. I very rarely have internet any more and this is very frustrating! Last time I sent a review was just over the weekend and I was told there was something with the satellites. I'm giving this 1 more week & I am done with HughesNet if it is not straightened out. I rely on my internet & expect it to work when I need it! I am paying for something I rarely have any more. 1 more chance HughesNet!!!

When I moved I had an appointment for a tech to come out and re-install only to never show up or call. Then when I made a second appointment the tech was scheduled to show up between noon and four which he never did. At 6pm a woman called to inform me the tech would be at my house at 7:15 pm. Not only was this hours later than he should have been at my home but I was no longer home so I was not set up. I then called Hughes Net several times only to be on hold for up to 20 mins a time and transferred all over to retell my story over and over. When I chose to cancel my service I was charged an early termination fee of $220. Hughes Net has the worst customer service and the girl I talked to was a ** as well. They ought to be reported to the BBB for swindling customers! Shame on you Hughes Net! DO NOT USE THEM EVER!!!

We recently moved to a rural area. Our house was new construction, so the local internet providers did not cover our area (they do now). My husband and I are both in the U.S. Navy, and often have to work from home after our normal hours. Hughes Net was our only option at the time. Being stationed all over the world, I have never had a more unreliable internet provider. Not only does the speed go slower than a turtle crossing a road, when you finally get to talk to someone, they barely speak English and want to charge you $125.00 to send a technician. They blame our router, however we bought a brand new $150.00 router that met their "standards". We are going to pay out the rear, but we are canceling our service with them. If you are considering getting them, DONT! Increase your data plan on your phone, and just tether to it. It will save you over $100.00 a month for horrible service.

What a horrible company to deal with. Called 21 days ago, to never receive a call back. Today they tell me to call back at 7 am. Really. If this matter isn't handled in a very timely manner I will be contacting 7 on my side. I feel like I just want out of my contract. Terrible service. Would never recommend. Go elsewhere people.

They took money from my account with out permission. Filed complaint with FCC. They agreed to cancel my contract with no penalty fines. Know they gave me 45 days to send them their equipment. They wrote on the instructions to get heavy wire cutters to disassemble their dish. They put it here, now they want me to pay someone to get their stuff out of my yard. I am 62. What a crook. I am not done with them yet.

I had a technician come to the place I wanted internet connection. It is a day care facility. It is a metal building and said it would be unsafe to hook up what it was he had to hook up with children around. He also said if he did hook something to the house I would have to buy a new rotor which would cost anywhere from 150-200 dollars. I opted out. I called HughesNet and after being on hold several times for 20 min. or longer telling the story over and over, I was informed I cannot get out of my contract and need to pay the cancellation fee of 310 dollars. I totally disagree. I have since had a Dish tv technician come to the facility to connect and he said he could not get service to the building and terminated my contract with Dish tv. HughesNet will not void my contract fee. I am very unhappy with this company.

Internet did not work. Cancelled. Had to pay for all the cancellation fees. Customer service sucked.

I moved to a very rural area and I had to find a internet service provider fast because I work from home. I found Hughes Net from off of the TV and gave them a call. I proceeded to tell them what I needed because I work off of a VPN server and it was important to know that they had the capabilities to run it. I was promised fast service with no data caps, I could use Netflix on my TV at night, and my son could play online games with no issues. And so because of them promising me a no data cap limit I signed up. I started out with the residential service but after a week of very slow internet and seriously falling behind on my work, I gave them a call. They did some tweaks on their end and it was fast for about 2 days and then back to the same issue.

I have nothing but disappointed with Hughesnet and their poor service. For what I pay for internet every month I should have excellent service and connections. I know some technical difficulties are beyond their control. When you call you get someone that can barely speak English and puts you through several different people just to find out nothing is wrong on their end but it must be your router etc. I usually don't complain much but I am very unhappy with Hughesnet. I can't wait till my contract is up and I can find a better faster internet provider. This company doesn't work for us! I hope that Hughesnet service will improve and they will make it right with the service not currently working and credit my bill.

Moved from PA to DE. Thought I would try a satellite service (very bad idea). Called DIRECTV and signed with them. I asked what internet service they used and was transferred to another extension. At the time I didn't know that it was an entirely different company, Hughes Net. I have been trying to have my service issues (or better the lack of service) for 2 months. I have spent literally hours on the phone trying to get my internet service running. Asked for a tech to come out but there would be a charge. When they finally sent a tech he changed my ethernet cable and it worked (for that night). Asked to have service terminated but was told it would cost a lot for early termination.

Reliable... That's the opposite of Hughes Net. We got Hughes Net a few years ago with the hope of a faster, more reliable internet service. Now, having been with Hughes Net for several years I can safely say that dial up is actually a more reliable option. Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this happens with Hughes Net multiple times a week. Conveniently it only happens when I'm not doing anything important, just trying to pay bills, apply for loans, or check my bank account. So obviously, this isn't that big of a deal.

This company represents the epitome of poor customer service, ineptitude and a complete failure to deliver on what is promised. They love to collect their fees and not deliver what they advertise. I have a 20 GB monthly plan that I apparently use up too rapidly. I've dealt with Hughes Net about the problem and they blame the customer for the problem even when we've been away on vacation!! I am a physician and simply don't have the time to download movies, stream, browse, especially with this slower than molasses internet speeds. Buyer beware and spare yourself the grief and frustration. I have no other option than Exede which I understand is no better or worse...I think that to be impossible. Tonight my service is down again, they don't know why and neither do I. Maybe I'll get another token out of this. Disgusted in rural Iowa.

HughesNet not what they advertise. I am paying for 10, I get 6 on a good day and my system was installed terrible. Cable rolled up by the house, not grounded, not attached to my house and the hole the tech drilled in side of house not sealed and I have called 3 times to get it fixed, still not fixed. The main thing is that the dish is not grounded and they want me to pay for them to come back and fix what their tech halfway done.

I'll make this short and sweet. I am new to HughesNet. I signed up in May 2015 thinking that the internet service would be unlimited usage, as to what the lady told me over the phone. The first month was great. The second month, we could not even log into the computer, saying we had to purchase more data in so many words if we wanted to use the internet. I am so disappointed in HughesNet. I have not canceled service yet but I sure will be in the coming days. After reading the complaints here, I can truly sympathize with you all. I have canceled my card so that it cannot be charged, but I will be CANCELING service with them soon!

This is the worst internet service in the world. You would probably be better off with dial up internet. It only works one week out of the month (if you're lucky) and even if it does work you have to stay up until 3:00 in the morning cause it only works one hour a day. On top of that it just Waaay to expensive. And it's not just me either. 95% of this company's customers are not satisfied with their service. Do yourself a favor and don't waste your money.

I have been having trouble with HughesNet for a while. I have written letters and sent e-mails. No response whatsoever from the company. I keep getting DNS Lookup errors, web acceleration errors, can't log onto my HughesNet e-mail. Extremely slow connection. It takes on average 5-6 minutes to get to my home page which is Google, there is nothing on a Google homepage. About 10-15 minutes to get to a website, if I can get there. HughesNet is horrible. Will be canceling and going elsewhere.

I started my journey with Hughes Net because my DirecTv service recommended and it was suppose to get a better rate by "bundling". I called Hughes Net set up everything and was the one at the home when it was installed. First LIE: it did not cost less, in fact the monthly price I was quoted by DirecTv was wrong and it ended up costing $15 more a month. Second LIE: it was fast internet service for rural areas. Not true, in fact it was slow and did not work the majority of the billing month. Third LIE: 24-hour support will always help. Not true!!! I was horrified to find out on my first call in that even though I signed for everything and even though I got the bill and all call and emails, since my husband's name was on the DirecTv account they could only speak to him about the service. Wow!! The first time my husband did give them the ok to speak to me for that call and all future calls regarding the account.

I have had nothing but bad experiences with Hughes Net! The service where I live is horrible and when I talk to them about it all they want to do is up-sell me. I only use my computer for Facebook (no videos) and emails and run out of time in no time then I have no service. I would never recommend their service to anyone!

Bought a new house in an area that Hughes Net is supposedly the fastest. I bought 2 new Smart tvs before I was set up with Hughes Net. I am not able to use the options that need internet connections!! I rarely use my computer now since it takes an average of 3 minutes for the page to appear FOR ANYTHING! AND WE ARE PAYING FOR THIS!!! And try to get any service for anything.

I noticed my bill was up $20/$30 above agreement, the system has been slowed, I can't video, I understand I have been overusing. All I have been doing is removing email and spam. I can't look at whatever it is about because it running too slow or? I understand this is being done because they say I overuse it. I can't talk or email them because they don't respond, I get disconnected phone numbers for repair service. I want all this fixed or I will find another satellite provider.

Where do I begin? Ah, let's see. The fact that my family is paying over 80$ a month for our service? Or, the fact that it is truly the worst internet service ever? How about the fact that the fastest internet in the US costs under 20$ a month? Honestly, as someone who has a great use for the internet, this is the worst situation I could be put in. It is the only internet in my area, and it's LIMITED. I was forced to move here because of family affairs, but seriously. How is there no 0 star rating for this? I rely on the internet for most of what I do, I make a living off of Youtube videos, I spend the little free time I have playing online video games, and I am the type of person who likes to lay down in bed and watch Netflix after a long day. I can no longer do any of those things, because of this terrible service. I made an entire account just to say all of this, and honestly, I feel like it needed to be said.

Hughesnet representatives use a "bait and switch" technique, promising reliable service while, in my opinion, knowing full well their lower tier packages are terrible. Their "remedy" is to upgrade for much more money for an incredibly poor product. We were unable to run a stream on Netflix, MLB.com, or Youtube, for more than approximately five seconds, and even attempting to bring up news or weather either takes a minute or more, continues to cycle with an incomplete connection, IF the site comes up at all. Hitting the refresh MAY work in sometimes as long as thirty minutes. Overall, our time online consists of approximately 70% "cycling" time. I have rarely dealt with businesses of this poor quality, terrible customer service, and this level of dishonesty.

We have been with Hughes net for almost 3 years. 11 months into our 2-yr contract, they extended our 2 yr contract because we made changes to our account (which I was told wouldn't cause our contract to be extended). Our internet service is especially slow all the time. They advertise "high speed" with downloads at >10 Mbps and uploads at >5 mbps. Ours are constantly at 1 mbps download and <.5 Mbps upload. We were not told about the data cap before ordering, but are stuck with it now. For the first several months our usage reset daily, but then out of the blue it started resetting monthly.

I placed an order with HughesNet, was never told that it would be a two-year, non-negotiable contract or that a satellite would have to be put on my roof... I'm renting. I opted to cancel the service pre-installation. I called them 5 times to get a charge reversed and they said that I had never been charged. But I was staring at the charge on my credit card statement. They said a third party must have charged me, despite the fact that the statement clearly said HughesNet beside the charge. They refused to put me in touch with the mysterious third party. I finally had to dispute it through my CC company. If I had this much trouble before even trying their services, I'd definitely not recommend using their services. Plus, when I initially spoke to them on the phone the rep was awkwardly flirting with me, telling me I sounded younger than my age after I supplied my DOB. I didn't laugh. He didn't stop with the jokes.

I live out in the sticks with my wife on a heavily wooded piece of land. HughesNet was one of two service providers I could choose from, the other being a larger company most people are familiar with. I spoke with a Hughesnet salesperson who promised me the world and told me not to worry about all of my beautiful mature oak trees, that they could make anything happen, "Don't worry about signal strength or sat dish placement" etc. Like a fool I listened and didn't worry about anything. She asked me what I'd be using the internet for to determine what service I needed. Mostly streaming video, music, on demand cable etc. She said everything is no problem provided I wasn't using it for online gaming. That was the only thing she was forthright about.

I cannot believe that my husband and I are dealing with this company right now if you can even call it a company. Long story short, we signed up with Hughes Net. Service was pretty good the first month, then the subsequent months it would be good for about a week of the month and then not work at all for the remainder which makes you upgrade with no improvement anyhow, after being told that these packages would definitely suffice given that we do not use our internet for gaming or much streaming anyhow. Customer service is absolutely awful, they redirect you every chance they get, nobody can help you, that is if you even get ahold of somebody of course.

The sales pitch they use is convincing and when you sign the agreement you are alone. Terrible speed, internet service is limited to 5 GB, but honestly is less than that. It's just a couple of days on regular low speed and then it's just not there. You won't have internet for the rest of the month. You are going to be very unhappy. Don't ever consider Hughes Network. It's a headache. They don't care about you. They just want your money and there is no way to waive the cancellation fee because that is their actual income. Do good to yourself and your family. Don't consider this company ever!!!!

They lied and sold me a product that is worthless. I have a home in the mountains and can't get internet service with anyone. So I called Hughes to set up service. They talked me into changing from Verizon back in my home in Pittsburgh too. They told me the service was better and faster. I told them I have 3 students in school myself included and we are on the computers constantly because of online classes. He lied and assured me it was better service. So, I had them install it. Within a week I could not get service. It was so slow I could not use it. I called and complained and they upgraded me to the next level for $59.99 per month for one year. This package wasn't any good either. So within a month I cancelled the Pittsburgh home and they charged me $400.00 which I fought and won.

OMG, never had I had an experience like this!! During an outage caused by an ice storm earlier this year, I found out that I could not receive a maintenance call as I was not the account holder nor could I cancel. I was put through the mill as Hughes Net inadvertently placed another individual's name on my account. Now this was ridiculous as I had ordered the service, paid for it for several years & had never heard of this other individual. Because of family issues I let the subject drop and my service did come back on. However when I pursued this once again in June 2015, I was told to fax a letter with a photocopy of my driver's license and given instructions to call 24-48 hours later.

I have HughesNet because there are no other choices. Things were okay for a few years, but the last three months, my data runs out halfway through the month. We only surf the internet---never download movies, music, etc. I started checking my data every morning---and the past two days, a whopping 2.67MB of data was missing at 10am, when it was only 9:30AM!!!! I have been on the phone numerous times in the last two months. It is NEVER their equipment. I do the same troubleshooting over and over every time I talk to them. I even asked to speak to a supervisor TWICE with two different technicians. Both times I was left on hold and then they came back and said none were available. One technician hung up on me. This company is crooked and should be sued. I am looking for other options because I will not give them another dime after all this.

Where do I begin...I am almost 40 yrs old and this is my first review ever. I called Hughes Net in February 2015 for internet service. I have 3 smart TV and 3 devices to connect with wifi. The agent that I spoke to assured me that the plan I had was enough. I had interruption in service. We couldn't watch Netflix on any of the devices!! The devices stayed buffering. I called them and tried to adjust my plan. I was already paying $85.00 for 10 mpg!! I had no idea that was not a lot until I started looking at other providers. On top of that Hughes Net tried to adjust my plan and charge me more for less. Hughes Net makes money from bad service and charging cancellation fees!!! Please don't waste your time or your money with them!! Absolutely horrible service!! Before you cancel your service please block your bank account because they have full access to continue charging you!!! I'm so livid!!

I am going to try and make this as short and to the point as possible, as the issues we've been going through are grueling and extensive. The first 2 months of HughesNet Gen4 Service was no problem. We ordered the highest internet speed they had to offer, which at first the lowest price ($35.99) was for the first 3 months. After that, everything with their service went downhill! We have experienced VERY SLOW service that makes Dial-up look fast. During the first year of poor service, we've been calling tech support, and each time it was the same thing. Their blaming reasoning was the following:

We have HughesNet because we live in such a remote area. No other service is available. We have a 10 GB plan and in the last two months the data is completely used within 24-36 hours. I've even unplugged their modem for 12 hours and the data keeps disappearing! As soon as your data is "used up" they throttle your bandwidth so that your download speed is .01 Mbps!!! This is a huge Hughes ripoff. Buyer beware! As soon as we relocate and can go back to DSL, I'm canceling the account, and I'm NOT going to continue the two year "contract". They have not kept their part of the contract. They have my monthly payment and in return I get 24 hours (more like 12) of data per month! I have no idea how they have managed to stay in business!!!

HUGHESNET SO TERRIBLE, I WOULDN'T LET NOBODY TO GET THIS SERVICE. Well this first time signing up for HughesNet. The first month was fast and quick download. So like a week later, the modem start going out and my router going out with mess up modem. So we had it unplug and start with internet again. So I call the Customer Service, I will tell them that I can't connect to the internet. So I was like stop, unplug - my router did not came back on. So when they told me to connect back to internet, my top of LAN didn't came on so it knock off my router. The plug was losing up and modem keep going out so I call yesterday and want to cancel out. The supervisor don't want cancel the service, so I call today and tell them I want cancel the service. So talking about termination fee and late fee, and I told them put it on my credit and I sue the hell out of them...

Hughes Net has been a colossal waste of time and energy. I don't think I can adequately convey how awful this company is to "work with". From scheduling the installation (which was the only appointment they actually kept) - they were late, requiring that someone stay at our home beyond the four-hour window they use - to the literal hours spent on the telephone with their Customer Service, it was one gigantic horror. And, after finally beginning to understand the nearly English-speaking operator, they decide the conversation was over and right at the end they say "Thank you (insert name here). Have I adequately answer your questions?" And before you can answer, "Ok. Have a nice day and thank you for calling Hughes Net customer service." And, before you can say "Oh, wait!", the line is cut off. They are well schooled in keeping the customer so busy that the customer cannot possibly keep their thoughts straight.

This internet service is very slow. The person who connected it promised a faster service than what they had before. We are forced to have Hughes because there is no other service outside the city limits.

I only wish that you had a place for a negative star rating! The service quits everyday, so it is off to REBOOT LAND. I have called the Hughes Net people so much, that some of them should have me on their Christmas card list. Every excuse that can be dreamed up has been recited to me, without any explanation as to a permanent fix. So, my children are not getting their homework done any better and none of my vehicles run any faster. I only thought that people connected with politics and politicians could lie and weasel around as much as the Hughes Net people do...I guess I was wrong! If you want to keep your sanity, DON'T get Hughes Net service!!!

We only had a couple of choices on internet providers as we moved into a rural area. After calling both of the providers we mistakenly picked Hughes Net. We NEVER got anywhere close to the internet speed that they promised and were never given anything but the runaround from the "tech support" which is located in another country and VERY hard to understand. We called several (more than 5) times trying to get someone to figure out what was wrong, but each time spent about 1.5 hours on the phone only to be magically disconnected each time. It even got to the point that the first thing that we did when we got "tech support" was to ask them to PLEASE call us back if we got disconnected -- which they always promised they would do, but NEVER did -- until a week after we had cancelled. We were promised internet speeds of between 7-10 mbps but were rarely even at 1 mbps -- worse than dial up.

I could write a book as to how fraudulent and deceptive this Internet Service Provider is, but I'll try to keep it short. I started with Hughes Net a little over a month ago and have now canceled my contract and am not paying an early termination fee. The first month I started with the 10GB plan, and it lasted me all the way up until three days before my bill was due. I was pretty satisfied at this point and decided to upgrade my package to 15GB, thinking this would cover me for a whole month. I WAS WRONG!!! Three days into my second month and my upgraded plan, I ran out of Anytime data. How does that make any sense? (A waste of $80.)

After the first month of our service, of which we went for the highest speed they offered for a "discount low price" (or so their ad said), everything went downhill. For over a year, we have had to call their tech support because the service was not only unbearably slow, they claimed we had used over 15 GB in less than 24-hour time! During this year, and so many calls to their tech support, there was a lady who said our bandwidth was being used for HOURS that we were not even home!

When we first got HughesNet we were never told that there would be a 2-yr contract. Then we were only given 5gb. With 2 smartphones and 3 tablets that just wasn't enough. Then we were given 50 bonus. However they are only good between 2am and 8am. I'M SLEEPING THEN!!! I will NEVER use HughesNet again and I can't wait to get out of this contract. DO NOT GET HUGHESNET!!!

So my family and I live in the country and have few choices for Internet providers. We switched from Dish to Hughes Net in August of last year. Things were good for until May when all of a sudden I was no longer able to access my wifi. I called Hughes Net and they said that everything was fine on their end that it must be my computer so I did the 2 hours of troubleshooting that they asked me to do and the end result was still no working wifi. Since then I have called them five more times, each time spending 2 hours on the phone troubleshooting and the result is the same. Everything was fine on their end and since they claimed everything was fine on their end they said they could not send a technician out to figure out was wrong. I was informed if I wanted a technician to come out and look at my equipment I would be charged 300 dollars for him to simply come out and look at it.

I pay $60 a month and since I got my service I have not been able to watch a single video. That's a straight up scam.

I purchased HughesNet satellite internet service and never got the service I was promised and paid for. Spent many hours on the phone going through tests and system analysis with phone support, only to have no improvement. Finally a tech came out, couldn't find anything wrong but installed a complete new system only to have the same problems. Now after 5 months of filing complaints and listing to apologies I canceled the service only to be charged for termination and removal of equipment. Can not recommend HughesNet.

DO NOT SUBSCRIBE TO HUGHESNET. Just purchased an iMac last week. When I started up the computer, there were six updates to be processed. One update took two days and two hours. Why? HughesNet isn't the absolute slowest ISP in existence. When we get any kind of moderately bad weather, the system shuts down. Very bad service. Do yourself a favor and learn from my mistake. Many better ISPs out there that are cheaper and better.

The first month was great then after two months two day after paying my bill I can't even watch videos or download anything. Also my bill was going to be $45.00 but that are charging me $56.87. They promised it would never go up.

Yeah I have been having Hughes Net for a while and the thing is that the service sucks. I can't play online on PlayStation. I had to call so many times and I had the basic plan but now I got the latest plan and it's still slow and sucks so I have to use my 4g phone and I can't update my PlayStation or my brother's Wii. The service is really bad. Why do?

The people of Hughes net are thieves and their "workers" do nothing but talk and try to sell you a two year contract of hands down the slowest, most awful data connection out of anybody else out there. Then just gawk when you demand it fixed. Even this website they've concocted is barely working.

Ok first of all the support is HORRIBLE. They get absolutely NOTHING done. They always ask "Did you reset the modem" which I have to do almost EVERY DAY. Then our first modem was a lemon. They refused to send us a new one for about 3-4 months. Then they said they needed to send out a tech and that the problem was inside the first time. Then the tech said the Hughes did not call them so we had to wait about THREE more days and the tech said the problem was outside. When they arrived they said everything was working fine but replaced the radio and modem anyways only to say that Hughes COULD have SENT the modem which they refused to do for 3-4 months.

We got on a 60 day trial with this company and it all went downhill from there. We were unhappy with the product. The service had too many interruptions, so we decided to cancel.... I called their customer service and began the cancellation process. I sent them 4 faxes on signed letterhead, 7 emails, and 5 phone calls and still they keep billing our credit card. As of this letter they still refuse to cancel service so I'm writing this bad review to let other people know what kind of experience we've had. This company is completely unprofessional and they have no idea what customer service is.

Hughes Net is the worst internet provider I've ever used. We will be watching movies from Netflix, next thing you know, it freezes or kicks you out of the movie that you're watching, cause it's constantly buffering. My husband was so upset that he has turned TV off. I called their tech support, and they told me that I need to turn off all my electronics HD, cause Hughes Net is not compatible with HD. Or they said I can upgrade. What the heck?! I think they really put your service to their slower service so you will upgrade. For a slow internet, your monthly goes up to $89.00. I regret ordering this Hughes Net. I will not refer them to my family and friends. They lied on their TV commercial, they're worst than dial up...

Please do not get this service if you plan on doing anything more than occasionally checking your email. I just graduated from college and I do not have cable, and I rely on my internet for entertainment. This service is very slow and I feel as though I have to watch everything I do so that I will not "slow down the service," as if it is my fault their service is slow! I have never written a review on a product until now- this internet is unbearable! My father is the one who got HughesNet and I wish that he did his research before going through with this contract.

We had HughesNet for less than a year and suspended our services due to selling our house and moving. That's where our problem started. We made the first call to suspend our account but continued to receive a bill for a few months. They never suspended our account. So after about 3-4 months that problem was finally resolved. The second issue is talking to a representative for the company that speaks clear English and actually knows what they are doing.

When I signed up for HughesNet I was told it would work with DirecTV. It doesn't. When I called to have removed because of the non compatibility I was going to have a huge cancellation fee. Service and customer service horrible. I finally had to have it disconnected after a year and half because I was paying for something that wouldn't work well anyway. I have made complaints to company from the beginning and was never able to get in touch with a manager, and customer service is coming out of the Philippines and can be difficult to understand reps. In installation the person that installed dumped ashtray in my front yard as well as him coming to my home sick and bringing his brother who didn't even work for the company. I would not recommend this company to any of my family or friends.

I have had Hughes Net for 20 months. System worked great for a month or so but then needed to be reset daily. I have had it repaired several times and now towards the end of my contract it again isn't working and will be expensive to repair and they want well over a hundred dollars to end the contract. I have been frustrated with this service since very early on in the contract and would not recommend anyone use it. They have limited data, are very unreliable, and service is hard to come by and trust me you're going to need it.

We were lied to as of price to be charged. Never got wi-fi, poor phone service. Canceled after two weeks. They terminated my service that day. Sent me a box with directions to return center part from dish. Now are suing me for 700 saying they never received it even though I called prev and they said they did. Horrible business. Never use them ever.

I have never participated in any form of communication with Hughes Network Systems. I had never even heard of the company until I started receiving billings for Internet services earlier this year. I ignored and shredded the billings, considering them as SPAM, because I know I did not have any equipment or service with this company. I just discovered, last week, that in addition to sending me bills. Hughes Network Systems also requested and received a copy of my credit report from Equifax. This is fraud!! I never authorized this company to check my credit. I never applied for any type of credit, loan, or account with this company.

Suck suck suck suck suck.... No wonder we never heard of you. Service is slow as hell, customer service worse... I'm paying for nothing. Can't wait to be without and be with a real internet service. I'd pay more just to have access.

The service we paid for was horrible after enrolling. It would minutes to open up and many times a minute or two to turn from one site to the other. Within 3 days it was worse. It came to a halt, saying we had used up our download time or something, whatever it was they never explained that when they were taking our money. We called several times and they claimed to have fixed it.

That was a BIG mistake. I'm trying to be fair when I say it was one of the worse experiences I have ever had. They admit that I had in excess of 20 calls to them because of failed service. After all that I learned how to fix the problem myself. Some days I would have to unplug the modem to reset it three or four times. They would not let me out of the contract without paying a large price. My advice DON’T DO IT.

I ordered HughesNet a few months ago expecting great quality for the high price I was paying for the service. The installer was a half a day late in arriving and was rude when he got there, and he made a huge mess with the install. I even had to loan him my tools to get the job done. A day after the service was started I was already on the phone with them explaining that it was running very slow. They gave me the run-around and did several "tests" that didn't fix the problem.

My husband and I were moving cross-country and needed telephone and internet service immediately, as my husband works from home 50% of the time. I generally do my homework. However between the stress of the move and the urgency of the service needed, I signed up with Hughes Network. The salesperson on the other end spoke very quickly and, not being an IT professional, I didn't totally understand it all. I gave them my credit card number and scheduled installation. After doing so however, I was told by several people that I needed to cancel as soon as the subscription ended, as they are known for being terrible. The installer came on time, on June 3, and after installing, he told me I should cancel the service because "Hughes Net sucks." He informed me that I can cancel in the first 3 days, without entering into the one year subscription. He told me they had to refund the money in 72 hours.

I've had HughesNet now for a year (2 year contract) and this service is pitiful. The service is so erratic that 90% of the time my family's electronics have to use 4g to do anything. Plus this service is very slow. Just in the time it took me to write this review my service was in and out 4 times.

So after getting the run around for 4 hrs I was told that tomorrow at 8 am a tech would fix the problem. Will now? It will another day. It is not the tech's problem. They are contractors and not in charge of their schedule. This is unacceptable but what can I do? This company has all of us over a barrel. In 3 months I'm telling them to shove it. The customer service is full of it. NO MORE.

On May 23, I found out that Rupert Murdoch is not the only sheep mongol in wolf's attire. HughesNet is the biggest rip-off since the Murdoch salient media frenzy. Based on the TV advertisement, I signed up for the "fastest internet" service. This is the biggest April Fools' prank. This service is an insult and the joke on all of us who fell prey to this deception. To say the system is slow is giving too much credit to fraud. This is by far one of the most deceptive TV commercial and useless service. I have used my hotspot for over a year with no problem. The least time I have spent saving an excel spreadsheet is twenty minutes. I have placed at least six calls to Hughes Net since June 04, to report the slow service. I have been told each time that the request has been escalated and will receive a call back and to date have not received a callback neither a resolution.

My internet doesn't do what I expected at all!! It always shuts off on me, I constantly have to restart it. When the router updates it takes half my internet so it leaves me with 5 gigs for the rest of the month! This is getting old and it's straight idiotic. I used to have Mediacom and I got 250 gigs monthly and it was way better than this, I just wish they would get their stuff together like them... if only I knew this before I signed up, look it's giving me problems right now, I barely got bars! Their customer service is pointless and you get nothing resolved ever. I don't know how much more I can take to be honest!

I started with this service in Arizona and didn't have issues there. However the services hasn't worked most of the time since transferring to Texas. We call the tech and they come out and it stops working again within 24 hours. Every time we call it's an hour or more on the phone. We are stuck in a contract for service we don't receive. Worst service provider I've ever encountered. Do NOT use this service!!!!

Even if you only call to ask about their internet service plans, they will issue a HARD credit inquiry to your credit card account, this will bring down your credit score like crazy, and they do this totally without your permission or even letting you know they're doing it. Absolutely awful!!

I subscribed to HughesNet in June 2015. I was not informed of the 10 gig cap on download until after I agreed to the service but the rep told me that it was barely unforced and was never a problem. When I got the service installed it was great. I was getting downloads at 20mps and all was well... The first day I checked my usage and I had used just under a gig. The next day my usage was reset back to 0 and I again used less than a few gigs. For 2 weeks my meter reset every day. Then it stopped and within 3 days I had gone over my limit. I realized this was going to be a problem. I called and canceled within my 30 days. If you plan on surfing the web any more than 20 minutes a day, watching Netflix, Youtube or anything anyone normally does now then don't get HughesNet!!!! However if you only need it to check your email once or twice a day, you may be safe..

I've been a Hughes net customer for four years and lease the equipment. They refuse to send me a wire which is their own equipment. They told me to go buy it. I'm thinking about canceling the service altogether. The techs were rude and stupid. They don't care about their customers.

I only had this service for less than 2 months. I had to call and cancel this service because it was slow. I only got 5 gbytes and the service rep said that it was enough to play games on a computer and so on. When I canceled the service they said that I had to pay 385 dollars. I told them I was not gonna pay that, and that I had to send back the equipment. I haven't called to complain yet. I read all the complaints about them first. This service sucks. Since when could a company go into someone's account and take money out without their consent. Not happy at all.

This company was the biggest mistake ever to go with. I'm limited to services in my area, so I made several call to different companies. One of my first questions are "Do you have a cancellation fee?" I was told no, and I was told that my contract was for the equipment and that I was not locked in to any term. Well as it turns out, after 4 months of dealing with the worst internet service I could have ever imagined to have I chose to cancel. Well at that point I was told there would be a 370.00 cancellation. I told them that when I signed up I was told there was no cancellation fee.

I have read numerous reviews and can relate to them all. I want to know if anyone is doing anything about it - talking class action lawsuit. I have limited internet options and work at home. This has been a nightmare. I wish I read these before I called them. I haven't cancelled yet because I need an alternative first. I'm horrified at the lack of service and failure to provide the service promised.

In January 2015 my son moved into a trailer on his boss' property and found the only available internet service was Hughes. I contacted Hughes who offered FREE installation and 30 days free trial. Two installers came out and because of the topography, had to install the equipment on a pole on top of the trailer, some 16' above ground, on the edge of a steep slope. It did not work, so Hughes recommended their premium service, which we tried and cancelled after 3 days because it did not work well either.

I contacted HughesNet in April and was told that they can give me the fastest internet service than anyone. I asked about the generation 4 service and was told that that would be what I'll be getting. After installation, I immediately started having problems with very slow speed and downloads. I contacted customer service and I was told that I only have the basic connection and that If I wanted a faster service I would have to upgrade. I agreed to the upgrade. I still had the same problems as before.

HUGE rip-off. They want to charge $400 for breaking contract when services were never correctly provided in the first place. After spending hours on the phone with 5 different people who don't sound like they even speak English, they finally got a 5 min window when I got download speeds of 13 Mbps -- close to what I paid for (15 Mbps). Only problem is, they can't keep it that way. Talking to a local rep when I tried to cancel, he says they have "peak times." They cannot guarantee speeds. That happens to be all but a 5-10 minute window in the afternoons? Tests show average download speeds of 1 Mbps. That is supposedly acceptable? NOT! Here we go -- BBB complaint being filed. I want my money back and they can keep their crap.

I moved to Phillipsburg, NJ with very limited options for Internet service. I decided to try Hughesnet since it really was my only option. Right away they paired me with DirecTV when I was very adamant about only wanting internet. When they detached the DirecTV they charged me an early termination fee which I had to call several numbers to get reimbursed. Their speeds are horrible. Their top package, 15 MB/s, was an extreme stretch. I couldn't even load simple Youtube videos or barely load emails! Their support team tried and tried again and some were actually very pleasant and helpful but most made me feel like I was bothering them. Eventually when I had enough I wanted to terminate my account because the Internet would just not load anything even off their supposed peak hours. They tried to charge me an early termination fee which after talking to a few supervisors was able to get waived.

Horrible company. Do not follow through. Claim to document things for future calls and do not. Charge for crap service. They throttle and data cap. I will be moving to a Wisp internet provider. They work in rural areas for smaller set fees with no data caps or throttles. I will be able to watch Netflix or gaming and will not feel like I am breaking data limit if I watch a few minutes of a video. Hughesnet should have a no-contract service because they clearly make their money off of billing for poor service then when you want out for this poor service and not keeping up to their end of the contract they can still legally get disgustingly low by further forcing you to provide a massive payment to get out of service. Even though they do not keep up to their end. They are nothing more than licensed thieves. Perfect example of companies squeezing people and not getting so much as a slap on the hand for it. They should be forced to close their doors.

I have a 500 MB daily plan. The allowance meter resets to 250 MB even though the system has been unplugged over night, so no one could have been using. System is password protected. Depletion is completely random. Not worth the monthly fee.

Received call from HughesNet GEN 4 offering free installation and monthly service. After hearing the "pitch" I elected to sign up as they have the only service available in my area. Proceeded to schedule the installation for 6/27/15 between the hours of 1-5pm. I then received an automated text message on 6/26/15 requesting me to verify my appointment for the following day. I waited until 5:30 pm on the 27th to contact Hughes to see where my installer was? I spent 30 minutes following the phone tree and continued to be hung up on. I finally contacted the Hughes Net seller services and of course now they answer because they thought this was new business. The CSR that was assisting me was extremely rude and talked down to me like it was my fault the installers didn't come or call.

Since the day we got Hughes net 2 1/2 year ago the internet service was so slow and unreliable. When contacting customer service they were rude and did not care about helping us solve our issues. We cancelled our service because of the poor quality of internet and way they treated us. We sent the equipment back just as instructed, everything was in the same box. They are now trying to tell me I only sent back one piece of equipment when I know I put everything they asked for in the same box. On top of that they are charged my credit card for a huge amount for not returning the item. They are dishonest company with horrible internet service and very poor customer service!

The internet has become an important tool for the people in the United States (Not only for the USA but for us the people). We rely on our internet providers to deliver us fast - reliable overpriced internet. Hughes net does not provide fast or reliable internet but is overpriced.

I ordered Hughes Net for my new house in the country. It was 1 of only 2 services available. When I spoke to sales they explained that if I was going to be using it for Netflix and E-mail that this plan was perfect. It turned out that watching 2 Netflix movies which wouldn't even play well due to the low speed used all of our capability. Nowhere did the sales person or the website say anything about a data limit. Since I bought the equipment they offered me my money back and would mail boxes to us to return the equipment. 4 calls later (all taking at least 45 minutes) with no boxes delivered and I was told I was not getting my money back. They have a deceptive sales department and the worst customer service I have ever had. And I'm out $400 for 3 days of service. Never use them.

I signed up to HughesNet when I first moved into my house. It was the only internet available at the time. The service was poor at best but I could at least check my emails at the beginning. I was paying $75 a month for a service that finally got to the point that it was more hassle to turn it on than it was to deal with it. 8 to 9 months went by of dealing with this not even using it at all by this. After many calls to the company trying to get them to fix it or let me out of my contract they finally agreed and sent someone out. They did offer me one month free service while they tried to fix it, good of them. Downside this. Agreed that they were unable to bring the service at the proper standards they would release me from my contract with no early termination fee; I was quite clear on the matter.

Apparently with HughesNet every time you call your call will be transferred overseas. They use fake American names I guess to make it seem like you're talking to an English speaking person. You quickly realize that they can't speak a lick of English and they are rude and really can't help you. Using a satellite network having to depend on a WiFi connection at all times when I'm at home. I have learned that I cannot make calls or get any mms. When I called the customer service people who are clueless of how to fix it. They blamed the problem on my service provider. I don't know how it could be my cell provider's fault. I don't even get a connection when I'm at home. They wouldn't help me and quickly hung up after having to wait 3 hours just to get the call transferred overseas.

In good faith I acquired HUGHESNET for my internet service and I have regretted it ever since. I was unable to stream movies without blocking episodes or the movie just completely stopping. I was not informed that I would only be allowed a set amount of data or that my speed would be decreased when that amount was reached.

In 2009 after the election they started to advertise a lot in south Florida to scam the people.They were one of two companies that were advertising here after everybody jumped ships. I called to get some service but when the technician wanted to bore hole on top of the roof to install the dish I was adamant against it. The representative call about 6 times trying to convince me to take their service. That was the biggest mistake I had made. The internet was as slow as snails and when I call to complain how slow it was they told me I need to pay more money to get it going faster. After about 5 months of that sham I told them to cancel my account.

Where do I even begin? All the reviews here are true. The service is HORRIBLE. Half the time it does not work at all. I gave up after only three weeks. I have a hotspot on my cell phone that was actually faster than this internet. NO JOKE. A cell phone hotspot is faster! Terrible.

At least half the time, Hughes gave acceptable service. The rest - slow service, frequent failures to connect, and terrible customer service. Their service people present a whole spectrum of ins -inaudible, incompetent, indifferent, and incapable. You can't hear, or understand them, they are unable to apply a lasting fix, they don't seem to care, and to hear them, their hands are restricted as to what help they could give - assuming competence. They also fail to keep appointments or fulfill promises. To Hughes' credit, they do offer a bland and reliable menu of lame excuses as to why they can't help. My neighbors have switched away from Hughes, the installer from another service will be here in a couple of days. Bye Hughes.

They were very helpful in assisting me with choosing a level of service. Of course a 2 year contract was required. The spiel the girl gave us was scripted. Good News Mrs. **, you can have the fastest speeds we offer! BLAH BLAH BLAH! The service is bad, it's like when your cell phone service is very spotty and breaks up. VERY SLOW. Cannot upload pictures or video to FB and haven't tried anywhere else to upload. I lose the signal so much I just quit trying to check my email and usually only briefly get on FB or do web searches. Their website has nothing but a telephone number that customers call and they will get back to you...

I am frequently, actually, usually unable to access the Internet. If I do, access is extremely slow. When I attempt to stream programs, I frequently lose visual and get a message "due to low bandwidth you can access only the audio portion of this program." When I run a speed test, the download speed result is .14 megabytes per second. This is a constant problem. I have never been any more dissatisfied with service as now. If I had checked reviews before subscribing, I would never have proceeded. Unfortunately, I bought into their fairy tale promise of such wonderful high speed internet on their TV commercials because I live in a rather remote area of Jacksonville and had difficulty finding a provider that serviced this area. Better to have no service than Hughesnet. So, so very disappointing.

We signed up for a bundle through DirecTV to include Internet through Hughes Net (HN). DirecTV described the available plan as 55 gb for $49.99, free install (We were using around 60gb with Comcast, so we wanted something close). When transferred to HN they first asked what DirecTV said for GB amount and price. Then they said free install, but a $199 "equipment deposit" was required. When I complained, they offered to credit my account $50.00 after the first bill. They then said they needed to charge my account $59.99, but $50 would be immediately refunded. I assumed this was how they verified the charge account and agreed. To date, neither of the $50 charges has been returned - I was expecting a credit on my first bill received today.

In order to get the service you need to sign up for a 2 year contract. One year in, my job changed and I needed to use an internet dialing program for work. Because of the Latency of satellite internet (amount of time it takes for signal to ping from point to point) it made calling impossible. Needing to make the change to cable internet, I was required to cancel. Canceling 10 months early costs 220. They sold me on a suspension of service, 9.99/month which lasts 6 months where they are charging me for the ugly satellite on my roof I want off. I feel like Hughes Net doesn't care about retaining business. I wish I had never started this service. If waiting on the phone to talk people who can barely speak English, transferring you from one department to another and do not know the concept of CUSTOMER SERVICE is your idea of a good time, by all means sign up for Huge Debt!!

From the moment I signed up it's been all LIES! NOW I'M STUCK IN A 24 MONTH CONTRACT! Don't believe a word they say. Find another internet provider. I was told at that time I signed up that the Hughes Net offered unlimited internet (the only reason I signed up) quickly found out that is not true.

First of all I called to cancel my account. The last day of the time limit they given me customer service said I never end. Called to cancel my internet service. I have the phone call in my phone records. Then the next day account was still active. I called to ask why they said I couldn't cancel. There was no record of it so they canceled me next day then I had to call back because we couldn't get on computer because it wasn't suppose to be canceled. Then they charge me $25 to turn back on and raised my plan $$ and now they are saying I will be charged $400 to cancel my account???

On April 3, 2015, Hughes Net installed a new satellite dish on our home at **. This is a vacation home and we have only been down a couple of weekends since that time. After 2 weekends with no internet and only some television, we discovered today that Hughes Net is our problem (and not our router which we have tried to troubleshoot [with no success]). I am writing to you because I have spent the entire morning and part of this afternoon trying to get help from your customer service department. Three different times, I asked to speak to a manager but they were not available. The problem began when we ordered service. Today is the day when we discovered the errors made on that day.

First the equipment was not in stock, then took an extra week to put it on my house. Now I have the slowest internet around, Dialup is faster. I get 4G with my phone that is 100 times better. To top it all off, I can not get through to a human at a call center after holding for 56 min.

I have been with them almost two years no issue up until now. Today is Sunday and I received the bill yesterday. Now while on the internet. I am receiving pop-ups. Payment not received, if not received soon you will be shut off. I will call them tomorrow and I will refuse to give them a credit card. The last time I gave them a credit card was due to the router failing and they made me buy another one. Then they took it upon themselves to bill my monthly charges on it. Once the two year contract is up I am changing providers. Not only am I upset I am insulted.

I ordered the service due to claims of faster internet and specifically requested that the dish be installed on the house not in a flower bed. I get home and it is in the flower bed. This upset me greatly but I thought I could live with this annoyance. However, when the service was almost non existent and it was pinging off of Kansas City I knew I had been taken. I contacted them and after long discussion they said they would cancel the service and send out a return slip for the equipment. I asked what did I need to send back and was told only the equipment in the home. They did not want the dish back. I asked again to be sure and they said, "No only the equipment in the home". I could do with the dish whatever I wanted to do.

They are the worst. I signed up 8 months ago only to deal with slow speeds and worst of all, only 15 GB of data for $70 a month. You burn through one movie on Netflix for 2.5 GB's. I was constantly having to look at my data. To make sure I didn't go over. What a waste of time. I called another provider and now for $60 a month I get faster speeds and 300 GB's a month. I called Hughes to cancel and of course they were rude as ever. They also are charging me a $295 cancellation fee cause I cancelled before 2 years. Amazing. Please trust me... Do not waste your time with this horrible company. You will regret it as I did.

Unable to get on line as needed because the network is too slow. Hughes stated it was my wireless connection. I can't do the things they stated I would be able to do with their services. Complete false advertisement: "If you can see this commercial you can get this service." It doesn't work properly and they want let you out of the contract w/o paying a hefty fee. Why pay for what you can't get or use.

I signed up with Hughes network in January of 2015. Since then, they indicated that the best service they had would be 10Gigs a month. I do not stream, but I do come home after work and submit paperwork to my job via email. The pages lag to open up, but they say it's my fault. They are charging $90.00 month for services I am not receiving. The internet works for 8-10 days, when I try purchasing their famous tokens they don't load up cause there is always an error on loading up pages including their own page. This has gone too far, and I want my money back.

HORRIBLE. Don't get HughesNet. Limited to certain amount of data per month. This is 2015. I thought dial-up was bad. This is worse. Why would I sign up for limited data? This is a consumer nightmare. I'm just trying to pay a credit card bill and cannot. I'm hoping Consumer Affairs reads ALL of these comments and does something about this HORRIBLE company. Just as many other people have commented, I am now stuck. DO NOT SIGN UP WITH this company. Consumer Affairs, please help us.

I was locked into a 2 year contract. Worst mistake ever. I have had nothing but non-stop problems. HughesNet actually was going to charge me to send a technician to re-adjust the satellite so I could get my service back. A service I already pay for! Their customer service techs have difficulties speaking and comprehending English, which makes calling customer service even more difficult and frustrating.

This HughesNet is the worst system I ever used, and always get errors not hooked to the internet look and I am. Check my system on my pc checks okay. It can be a sunny clear day and slow and get more errors saying "no internet service." People tell me to move the dish around. I tell them "why would I do that? Did the house move and throw off the dish?" I checked the dish. It is where the setting post to be was. Sent out a new server. What good that did? Time to go to Wild Blue. Living in a island I need a system reliable 365 days a year. That is one of my life lines - the satellite system. I missed so many emails that I found out I didn't get. Even when I did get some I sent a reply and they never received them. So I lost out due to Hughes satellite service.

I signed up for HughesNet in December 2014 based on the promises they made on their television commercials. I was so convinced the service was perfect for my needs that I bought all the equipment outright and paid extra to have the cable buried so that the dish could be installed exactly where the installer said it needed to go. After 6 months of suffering with this service, I'm giving up and cancelling. The service has been much slower than promised averaging less than 1 mbps download speed. The data usage is exorbitantly higher than even my MiFi Verizon pack. Service interruptions occur regularly, even on clear days, for no apparent reason. HughesNet does not live up to any of the promises they made. On top of that, they are charging a cancellation fee of $340 when they didn't provide me anything. I recommend you avoid this company completely.

HughesNet is a classic bait and switch company. DO NOT USE HughesNet for internet service. The data cap is VERY LOW (Starting at 5 GB. Yes, less than a cell phone). The service is VERY SLOW. You will be able to type faster than your web pages can load. The cost is MUCH higher than most other providers. In all honesty and sincerity, I urge you NOT to use this company for internet service. Not only are their services inferior, they are expensive and unethical.

Called to ask about service 'cause my neighbor referred me. And all the service representative wanted to know was why I wanted this internet instead of a local company. Then he hung up on me. I sure won't refer anybody to them that's for sure. Why does it matter if I called them for internet? I'll be sure to tell my neighbor how I was treated.

My service is very poor.. Runs slow, and the packages are too expensive for the amount of GB you receive. The unlimited usage is really a joke because it don't start until after midnight when other people are sleep..

Hughes Net is slow and like all satellite service - outdated. I agreed to service in March 2015 and was told then that Hughes Net Satellite Service had been updated with faster data speed compared to service that I had 4 years ago. Living outside of cable service, my internet options are limited. So, I agreed to have the big Hughes Net Dish attached to my home. Right from the start, I could see that the service was similar to dial-up speeds. I should have never disconnected my Verizon MiFi - much faster 4G compared to outdated Hughes Net. It has only been 3 months, but I am disconnecting Hughes Net and asking them to take the unsightly dish away from my home. I know they will charge me $400 for early termination.

My husband and I decided to bundle internet with our DirecTV package. HughesNet was the internet provider they had available for our area. We ended up getting the 55 GBs for $39.99 deal. The service was pretty decent, however a friend told us that he got 250 GBs of data with Vyve for only $49.99 a month. I decided to do some research and turns out that HughesNet's 55 GBs plan is only $39.99 for the first three months and then it goes up. I also discovered that HughesNet had terrible reviews (something I should have looked at BEFORE I ever signed up with them).

My husband and I ordered 15 mbps speed for 120.00 a month and upon installation day, the guy putting it up mounted on side of house facing a huge tree, he told me he did not want to go up higher on my two story home. Ok then, service is on. Expecting 15 mbps, I do a speed test and realize that for 4 days, I cannot get anything over 4 mbps, typically 3 and change... the ping was 1100 ms. Could not do a darn thing on this service period. I call to cancel my service after 4 days and I was told I would get a full refund of 238.00 dollars minus 1.61 for the usage of 4 days, paying for data... another scam in itself. The customer service person told me that after 24 hours, I could have the money authorized to go on my card, so I call to do this and after an hour and a half, they fully back out of original agreement, pretend to talk to managers but they all sounded like the same person acting... weird.

I cannot agree more with all the other people here. I was puzzled this company even can survive and advertising their service in this country. Extra poor internet service, lying in front before you sign up the service, no customer service. This internet service is basically garbage. Period.

I ordered internet service and was told I would get 10 meg download and 2 meg upload. They installed dish that was only capable of 5 down and 1 up. When I asked they said the new dish did not support a static IP address, which was a lie. Called in technicians 5 times over 2 months service never worked right, always crashing and only had .84 download and .34 upload. Do not get Hughes Net.

BUYER BEWARE!!! I signed up with HughesNet at the end of April 2015, we are now at the beginning of June 2015... I just wanted to say that this company has NO ethics whatsoever. From the day I ordered it the sales person told me it would work great with Skype, Go to meeting and other business applications... that wasn't the case. I experienced HUGE Lag times, Dropped sessions and unreliable internet speeds... I really should have read the reviews before making the commitment. Now that I've only used the service for a little over 1 month I'm being charged a 400 dollar cancellation fee... WTF. And even with the 50gb Plan I had, I burned through it in two weeks... Worst service ever!!! APRIL 27th - June 8th.

Got the internet from Hughes Net. Couldn't even get on the internet so 2 days later I cancelled the service. They asked me why. I told them what the problem was so they cancelled it. Didn't have it long enough to generate a bill and the person told me I won't be charged anything so they sent me a box for their equipment. So I sent it out on 5-22-15. They received it on 5-28-15. On 6-1-15 they took out $327 for no reason and that money was for my bills. So I called up. The guy told me I had to wait 7-10 business days to get me money.

Our bill has never been what we were told. Tried to get an itemized bill so we could see what was using so much. To my dismay, they do not offer itemized billing!

Service never worked properly. I've upped the plan to try to see if I'd get better service. What a mistake. DirecTV bundled me with HughesNet. They offer no support on fixing the issue. Basically my problem now. Been two months with garbage service. Would not recommend them even if it's your only choice. Don't bother. It's the same as not having internet so you won't be missing out. Oh and the cancellation charge of 400 is very nice as well. If I had the service that worked in the first place I wouldn't be cancelling it. Hope all these reviews helps other in not making the same mistake many have done. I'm the last person that you would find in wasting my time on a review. But if this saves at least one household from a expensive mistake, it was worth it.

CUSTOMER for 5 years. Service decent at best. Found out I could upgrade to Gen 4 for free, free installation, and same monthly rate. Process was quick and easy. A month later while reviewing my bank statement I see a hidden charge for $199 installation and $199 equipment purchase, when I clearly lease equipment and was told installation was FREE. After hours on the phone they said I'd get a refund, but it could take 5 business days to process. Now I'm unable to pay my power bill and I have a 5 year old son who deserves a home with power. Never been so upset and worried as I currently am. Praying they don't cut my power off before the money is put back in my account.

Not wanting to get my already dangerously high blood pressure any higher, I'll just relate the latest terrible treatment I received from Hughes Net. I was foolish enough to advocate direct payment for my bill every month with my Visa account and so had to call Hughes to cancel that problem. Then after waiting for over an hour and being told every 5 minutes how busy they were and my wait could possible be from 5 to 15 minutes every time, I hung up and tried over and over again to reach the billing office or that portion that is suppose to handle my problem. When I finally did, I told them that I wanted to cancel my service. Talk about a runaround. They said, "I had to answer some questions." I told them that I was cancelling because I couldn't afford them anymore and I'd sell them my computer cheap if they wanted to buy.

The sales rep promised me to get unlimited data plan, even though they didn't have such plan available, and I sorta felt a little suspicious about the guy but then again I thought it will be great if it works the way he explained. It was the my biggest mistake ever, and everything just went hell afterwards. All the things that the sales rep explained was a huge scam and the company even shielded him and didn't even bother to resolve anything for us, but rather they charged us $400 early termination fee, which is even more ridiculous because I called just about 2 days past the 30-day trial when I finally figured out that all of what the sales rep was telling me was all lies.

About 3 months ago I started having trouble with my HughesNet slowing down during the day and locking up my laptop. I would have to completely shut it down and reboot. I called HughesNet service and got a very nice foreign person. I gave him the problems and he ran a diagnostics. He said my wi-fi router was not working properly. I would have to buy a new wi-fi router and they would have to have someone come out for $100 to configure it so it would match HughesNet. I said no I did not have the money. Things got worse so I called again and told the foreign person the problem, she said for $100 they would come out and realign the dish. I said no because I only had poor reception during high peak times and during odd hours it worked fine.

Customer service is awful. Talk to anyone is almost impossible. Most operators are 3rd world and barely speak English. When transferring calls to tech support I have gotten cut off many times. My phone is HughesNet also, and the reception is awful. There is an echo when on the line. Whatever you say is repeated in an echo. There is a lot of static on the line, and sometimes calls are dropped for no apparent reason. They check it and it say it is 100% operational and see nothing on their end of the line is wrong. Now I would like to get rid of HughesNet and it will cost $400 to cancel. All of the reviews are bad. I haven't found anyone who likes it. They are just waiting till their 2 years is over.

Call over and over.. Very rude to me. Put dish on top of rental mobile home after I told them they couldn't put it on the house. Called and they refuse to remove and repair.

I signed up for an account on consumer affairs just to save the next person who thinks this company might be even slightly ethical or that the service is okay. It was the worst internet service I have ever had in my entire life. Broadband is way better. Worse, they outright lie about the cancellation policy and charge 100s of dollars. I was kept on hold for hours. For your own good, avoid this company at all costs.

After multiple attempts at correcting connection problems, the customer service department was of no help. I was directed to "Advanced" account services of several types that either were of no help, or the phone number I was given did not work. I asked for return calls that were never received, was made promises that did not come true. In the end I paid to have this service disconnected. Honestly, dial-up would have been more effective.