HughesNet Reviews

The sweet Lady that was helping me was kind and cheerful. I wish everyone was like her. She has a pleasant personality and I can hear her sweet smile through the phone. Please give her a raise! g

This is like coming out of dark ages. I tried switching to Hughesnet about 6 years ago. Tech was not able to get signal. I HATED Wildblue. So, happy we were finally able to switch, so much faster.

The internet service is spotty and slow. It has taken 2 weeks to get someone out to try and improve the service. I would not recommend the service.

Installation person was rude, late, messy, and disapproved of service I purchased. Service I purchased has performed below all reasonable expectations. I wish to cancel.

Setup was very good. Speed is ok, but for some reason the down load is not showing or no upload. I need to know more about you. I need it on paper so I can read it, not on an email.

The installation process was fantastic and easy and I couldn't have been happier. But the service constantly buffers when watching my Roku TV and if I browse social media on my phone at the same time, neither will work. It is extremely frustrating.

Fast easy installation and after a month service has been good. We will see what the future holds. This 20 word submission has been the only difficulty!

When I signed up I was assured the 20mb speed would perform seamlessly. That has not been the case. The internet lags when using my Wi-Fi, there is buffering while watching On Demand with Directv, and speed tests with while working with some guy outside the US was only able to reach 14.2. So far not a great experience.

Our internet service is horrible...I've call and had a customer service tech check the system and nothing wrong there... it bogs down and freezes the TVs up.

I am not impressed. Sometimes I get 18 mbps at most and other times as low as 3 mbps. Not much better than CenturyLink and I am paying $25.00 a month more. I need 20 mbps at all times. You told me I could get 25 mbps minimum. Help me out here or I will go back to CenturyLink. Thanks.

IT is more expensive and slower performance Service was fine but the internet is slower than I was used to.

This is by far the worst internet provider, or rather lack of provider. The service rarely worked for us, they blamed clouds, then over usage. Could never get service to work if more than one person was trying to use the internet. Then they charged us $400 to get out of their contract. HORRIBLE.

Internet slow or if it's raining don't work. I hope it gets better. If you would like to discuss it call me. My sister lives next to me she don't have an issue.

Installation was quick and even in the rain. Nice service person but quality of reception not what was stated. Cannot even watch a short how to video clip on YouTube. Must patch in with hot spot on my phone. Have heard should have gone with a different carrier but stuck in contract.

The worst Wi-Fi service I've ever seen in my life. When I called tech support we get disconnected and they're not even smart enough to call me back. They tell me my service is running on 5 on the 25 speed and still no one has been here to check the system. Your installer put the dish 5 ft from my trailer house and thinks the service is going to come through the trailer house. What kind of stupid people are you guys? I insist somebody comes here and checks this ** service or just come pick your damn equipment up. I'll get somebody else for Wi-Fi. CenturyLink sounds like a pretty good company to me. At least they won't lie to me 24/7.

The download speed and is slower than expected, even when close to the router. We will Need to purchase a booster.

Whenever watching Netflix movies we are continually losing internet connection about every 4 to 5 minutes. And I am not happy with it at all.

The internet is too slow. I thought we were receive 5gb but only receiving 2gb? We are very disappointed with the slow slow slow slow speed. Thank You Don.

Can only use one device at a time. I was told I had 3 days to try out service. Person I spoke to you cancel Was very rude. Very bad experience????

We switched, from CenturyLink, to Hughes Net because CenturyLink could not handle all of our devices and keep the high speeds, as well as being kicked off of the internet while doing important tasks on the computer. Now we find that the same is true with Hughes Net. I wish that we could use all of our devices whenever we want, but we can't because it can only handle 10 at a time. We have 4 smart TVs, all 5 of us have tablets, we have google home and less, a nest... it adds up VERY QUICKLY, so now we're can't use everything as needed. Otherwise, it's fine.

I called to find out what my regular billing amount would be, when the process date was, and why my first bill was less. Rep was helpful, understood what I was asking, gave me very clear answers to my questions.

Good overall speed for internet, however on-demand shows (on television) are interrupted every few minutes to buffer. Not worth watching unfortunately.

Every time that I try to watch a video on my iPad it stops numerous times. I know that is not my iPad because I can use it elsewhere and do not have this problem. I do not have any other problems. As a matter of fact I have enjoyed it.

Hughes arrived on time, quickly changed my provider and made sure everything worked before leaving. It has saved me money over Cox service and I am very happy at this point.

I thought when I switched over to Hughes Net I would see the speed increase but I have not. If anything it is slower. Sometimes I have to go the icon and make it connect. This is very frustrating. I should have just kept what I had. I am going to pay more for this and it doesn't work as good.

Was very helpful and Polite. Explained everything quite well my grandson could understand. Recommend it to other friends. The driveway is hard to get in and he came out without any problems or complaints from him. Very nice indeed.

I needed to upgrade my plan and my rep did so in a timely fashion. He made sure I understood the amount my bill would change to and made sure I didn't have any more questions.

My service is wonderful, after the horrible experience with Century Link, I will be recommending your services to everyone who needs internet and phone services. Many of our new neighbors have asked about your services and were unaware you provided landline services, I will advise. Thank you.

Was so slow, I had to turn it off to download. Was not worth the extra cost a month to keep. They wanted to charge us 400 to cancel. We reminded them it was Wisconsin and we can cancel within 30 days which we did. Now we are going to have to disassemble the whole works and send it back to them.

Haven’t had internet for a week and they are having to send out an engineer to address very slow and failing internet speed. Not happy at in the slightest!!!!

I definitely like my internet service through Hughes Net but I don't like the amount of GB for the price. I think customers should get more GB for the price we pay each month. But service is great!! I'm happy with my service.

Very good service when I have it, there is days we have almost no service. It may be due to weather cause when it's windy we lose it. But when I have clear day their service works great and couldn't complain but them few bad weather days.

The tech run lines all a8my house cause he was too fat and lazy to crawl under house. He drilled hole on wall across from outlet to keep from going under the house. DISH just crawled under there twice week before so it was very possible. It's ridiculous to have technicians who can perform the job as needed. My neighbor got it day before they said he used old cord to keep from going under their house also. Same man. RIDICULOUS!!!

It's slow and restarts it's self every 5 minutes so I can't watch anything. Somebody needs to come fix it or I'm going to get a different company.

Internet is so slow. Buffering every time on system. Not please at all. Have call tech support, didn’t help my issues.

I’m so over this internet service. If I had an alternative option I would have canceled it after a day or so! Never can stream any movies no matter the time of day or how beautiful the weather! Way over priced because they know people who are in rural areas have limited options! Highly dissatisfied! Will switch as soon as there is an alternative service in our area!

Installer left without connecting genie or tv to HughesNet. Installer left without installing printer or instructing how to install. Had to call tech support to get connected to network. Tech never installed printer. Sales did not bundle DirecTV/HughesNet.

Your tech was asked to put the dish on the roof, he told me he couldn’t. His ladder was too small, if he told me that I would have lent him mine. He then put it on my porch roof tangled in wires coming from the utility pole. He cut my optimum cable I needed for my house and business phone and spliced his cable into it to save himself time and energy. Because of the wires resting on radio we were getting very erratic service, even with rep on the phone your service would cut out every 3-5 minutes. I contacted your offices, the office of the tech and even the tech. I was given no satisfaction. Only the runaround. After a week without any progress on who was going to right the wrongs I canceled your service.

Andrew was very professional in doing his job and during the installation of the internet, if I had any questions he would take time to answer them.

We moved a bit out of town and at the time Hughes was the only provider option. From day 1 our internet was painfully slow, but we understood it came with location and didn’t complain. We also understood in big storms that our internet may go out as it’s satellite, no problem. Well for the last few weeks the internet hasn’t been working for more than 5 minutes at a time. The month before that it was an hour a day if that. We finally decided this was unacceptable and called. The first man we talked to said he was running a test and then said, “Ah, I see exactly what you’re referring to, your interruption in service is because of weather in Oregon where you service comes from”. "Uh... We live in Nevada, you’re telling me we haven’t had internet because of Oregon? Okay well then we want to cancel."

When the tech came to my home, he asked myself and my husband where we wanted our router. When I told him I wanted it in our living room he stated that it didn't make a difference where the router was located because it was wireless. He proceeded to put the router in our bedroom, which is about 25 feet from our living room. After getting our internet hooked up, our Dish did not recognize our modem. I had to pay an extra $25 for a wifi adapter from Dish to get the modem to be recognized. My husband and I was watching a 25 minute show the other night and when we were watching it, we would have to wait for the show to stop buffering so we could watch it. This happened about 5 times. We have not downloaded a movie since we were so aggravated.

VERY POOR SERVICES. DO NOT ORDER THIS SERVICE. You pay for data not internet usage, should be a cell phone company. Manager in retention department garbage. Need experience. DO NOT ORDER THIS SERVICE, BUFFERING, VERY SLOW POOR QUALITY.

My representative was polite, helpful and very professional. He went above and beyond to help me solve my issue. Great experience!

I stayed on the phone for 50 min just trying to upgrade to 30 gigs. They only answer with what is on the screen... Don't even have the ability to answer a question and if it's not on the screen you won't get an answer. Try to find another service if possible. I will drop this slow and idiotic company just as soon as I can.

When the HughesNet was finally installed after a 5 day wait, the installer showed me how to access my usage and we saved it in my bookmark. He said I could go here and find information on billing, services, signal strength, the works. The next day when I tried to retrieve the same information now it wants a login/password or some other code I have no idea what you want. When I clicked on the help button it pops up asking for the same information. I tried to go online and contact an agent (a real person) and that doesn't work either. So glad you contacted me, and while you're reading this, you might e-mail me all the information so I can put it in my system. Thank you very much. The installers were a great couple of guys when they finally got here, working in frigid temps. for several hours and never complained.

Before I signed up I asked if there was a trial period. I was told there wasn’t because the tech would check the signal strength and if it wasn’t strong enough, he would cancel the installation. After it was installed I noticed long delays for web pages to load, my voip phone kept losing the signal and my security system didn’t work most of the time. Called customer service and got tech support. They had me reset the modem and kept asking me to agree that it helped with the download speed. Within hours it wasn’t sufficient and all the problems I was experiencing returned. In a few days I cancelled the service.

I signed up with HughesNet on Feb. 11, 2019 and I scheduled the install for Feb. 21,2019. Everything went very well with the install but within a few days I had no internet. I called to find out what the issue was and found out that my dish was out of alignment. They had to schedule a repairman to come and get it fixed, but the earliest date they could get was Mar. 6, 2019 so I would be out of internet service until then.

Service is NO GOOD. I updated my service to GEN5. The service is no different than what I had before. I'm paying MORE MONEY AND NOT GETTING ANY BETTER SERVICE. This is an AWFUL SERVICE. FOR THE PRICE I'M PAYING.

Overall it went alright. Tech seemed uneducated on install process and left belongings under our house and kept texting our personal numbers. Made us uncomfortable.

When I called to inquire about getting internet and phone through AFPC the lady I spoke to was very helpful and friendly. So I signed up. The technician who installed was also very friendly and helpful. The tech said that he ported our phone number and we were all set and that it would take a couple days. 10 days later I call customer service (which was frustrating with all the phone prompts... I just want to talk to a human!), and they informed us that there was actually no port request.

Slow internet. The young man helped me and got my internet fixed! Very satisfied with service. I would recommend Hughes Net because they service what they sell!

Little to no signal - The tech was very professional but the service is horrible. I have to shut down wi-fi from my phone in order to take a phone call on my cell. My service is very spotty. My hot-spot through Sprint works way better. Thank you, Beth.

The speed is way too slow, and the internet cuts off 4 or 5 times a day. My grandson cannot watch anything with his PS4, Xbox 1 and Xbox 360. I am just not happy with it, and I found out that I was lied to. When I called the number for ViaSat, I got a Hughes Net representative, and he told me that Hughes Net had bought out ViaSat; but two days after your technician installed your internet, I received an email wanting to know where their payment was. Two things going against Hughes Net, the bad performance and the lie. I will be requesting you come and take out your equipment just as soon as my attorney gets back in touch with me over this transaction.

I was running out of GB quota before auto renew so I got online and the agent helped me add more GB per month to my account, the only thing was it was expensive to do so. Why don't you have unlimited GB data with your package I am spending now on 85.00 per month? Would make life much more easier to watch Netflix again. I can't with limited GB per month, it eats it up.

Not sure why but our service is very slow. It's like not having internet at all. Would like to cancel my contract.

Having problems with internet. Technician tried to correct. Explain that weather were bad here. I told him that I understood that because I use to put up dishes. Told me to call back again when weather cleared up.

I work from home and was consuming the data I had purchase which was 30GB. The technician took his time explaining what could be the cause of consuming it so quickly. He was very patient, he gave me some pointers on what to do to decrease the consumption and explain how the tokens worked. The technician was very professional, patient and kind.

Your tech showed up smelling like **, did not show ID, said I had to pay him $60 cash for the install after I was told there would be no fee, I told him twice to cancel the installation, he kept installing and then left. Internet has no signal, doesn't work. Worst experience ever, will never recommend this company to anyone.

Our satellite internet was installed professionally and efficiently. Hughesnet's internet speed is amazing and we are spending less money each month for better service!

Service isn't very good. I have to reboot the system constant. The window pops up internet connection lost. The phone service is worse. It's hard to even have a conversation on it. The delay in the service is bad!

Since I have only had the service from HughesNet for a couple weeks, I do not want to go to overboard. But since I have had the service I have had no issues and am happy with it so far. We have had high winds a couple times since the service was installed with no issues during or after.

I was using the Verizon Jet Pack before for my internet. It was so slow, and you could only have one person on it at a time. The HughesNet isn't the fastest but it sure is lot better than what I had before.

The tech did a sloppy job. He left wires exposed. We also have dish with voice control that wasn’t set up by the tech.

It works good for streaming and doing stuff on my phone, but online play is impossible, would like to see the possibilities of online gaming on HughesNet in the future, like let's be honest, it's kind of dumb for everything to work except online play. Still the service works okay.

Internet strength - When we spoke to customer service we were assured that the strength would be sufficient to work from home. This is not the case and I have to rely on a mifi connection to work. We don’t stream movies to game so all we needed to make sure was that I could VPN into my work.

The installer installed the satellite how he wanted to, not completely to my liking. The internet speed is no where near dsl.

Great experience. Very knowledgeable about the installation. Good service from my next internet. Will definitely tell my friends. Thank you for all the help.

My first experience with the installers was not a good one. But after explaining this to HughesNet Customer Care they finally decided to work with me. The matter was fixed and we are happy with our Internet service.

I have to turn off the wifi & use my cell phone data in order to get faster internet reception. Enough said!! Worst product ever. Cant believe Im stuck with you for two years.

Our service was terrible. We called 2 times within the first week of installation. The last person we spoke with hung up on us. I called a few days later and canceled. Thankfully that person was nice enough. But I would not recommend your services.

I called customer service February 23, because my modem was not working. The call rep. informed me as to what happened, and said I'd get a new router in 3 to 5 days. Today is March 6...still nothing.

Our installation was flawless, speedy and the Tech was informative and answered all our questions. Since switching from our old system, everything operates at lightning fast speed. Best decision ever!

The men that came were professional and friendly. They worked fast but were thorough in the installation. So far internet service has been good. I wish they allowed more than 10 g before slowing us down.

I'm extremely happy with my HughesNet satellite internet! The cost is reasonable, & unlike cable internet, I have service anywhere I'm at, inside or outside. I would highly recommend it to anyone who lives in a rural area. HughesNet is an established company, so you can be sure that they are reliable. The installation was quick & the installers were professional. I give HughesNet 5 stars!

Same day use was found to be very slow and sporadic in connection. Watching our tv and movies we lost connection. Not happy with speed.

I can't upload small files for work. On high speed internet what would take a minute or two can take almost an hour, if it works at all. I'm very unhappy with the service.

I am very happy with the product and service that I have received up to this point. The installer was very polite and was extremely knowledgeable about HughesNet and its product. I would definitely recommend it to anyone!

I told installer I did not want wifi service. He insisted I get it or it would be ordeal to call and cancel it. After 4 hour installation of enormous dish that is an eyesore, we still have terrible service. He insisted we would have exceptional service because he was the best installer. It rarely works properly. In fact I am having trouble now using it writing this response. I wish we had another service provider. We are only 5 min from interstate. This is ridiculous our service is this bad so close to civilization.

I would love to see if we could get our internet in with my DirecTV bill out here where I live. Pay one bill instead of 2 separate payment...My internet is HughesNet and from what I understand your internet is HughesNet also so what is the problem. Please help me understand why I can't çhange over and get internet through your great company AT&T.

I have had HughesNet for 2+ yrs and wanted to get the latest deals and called ViaSat one of their vendors. They offered 24mos contract for 12 gigs for 59.99 + a $20.00 discount per mo for 3 mos. When I talked to rep at HughesNet he said they would match that as I expected [meaning if the vendor can do this so can you] but to my dismay he called me later sputtering about an error code. I was busy and asked to be called later and that was the last I heard from him. HORRIBLE SERVICE. I WILL NOW GO WITH HOTSPOT BECAUSE I DO NOT WANT HUGHESNET TO GET ANY MONEY FROM ME!!! [thru viasat].

I'm really enjoying Hughesnet, quick service, installation was easy, would recommend this to all my friends getting in touch with people that can help with problems or questions you might have.

My experience with HughesNet so far has been really good. I have had no problems with my internet since it has been installed. The wi-fi was really a good choice and I am enjoying it. I definitely would recommend HughesNet to my friends.

Getting the service ordered was Great. The technician that installed our new system was FIVE STARS. The problem is it's way slow! I was use to xfinity before and can't hardly watch YouTube music videos at all. Constant buffering in the video. I was very disappointed in the so called 25 mbps. Maybe they can fix that, We shall see. I will update you.

Very professionally installed. Technician was friendly and knowledgeable. Internet service seems a little slower than Centurylink, but is more reliable.

I was really hoping this internet would be faster than it has proven to be. I was told it wouldn't be any issue streaming on multiple devices at the same time. Evening time it really slows down to even stream videos on social media.

Not able to support gaming. Person advertising had false information. Was not satisfied, should have done more research prior to installation but listened to seller.

The internet is very slow and in trying to watch Netflix and/or Hulu it has to stop and buffer many times. Some times I am not able to get online at all or a long response time.

I called about a billing issue, my customer service rep. was a man named John. John took care of everything! He went over and above my expectations. John is an asset to HughesNet. Thank you John and HughesNet for taking great care of me. My case #**.

If I had known that Hughes internet was going to be so slow-and sometimes it does not even work-I would have stayed with AT&T. Netflix disconnects regularly, and there’s no internet in parts of the house-even at 3:00 in the morning. It loads sooo slowly and lots of time says it’s not available or responding. Very irritating. Can only hope for a miracle and that it will get better????

We have never gotten faster than 5 Mbps - nowhere close to the 25 that's advertised. And several times, much slower (but still faster than our old AT&T DSL). And the website keeps showing our usage as 0, which is odd.

It works a lot better than my other service and the data time is better! At 10gig of data it seems to last way longer than my other service!

It buffers constantly, wife cannot work from home. Waste of money. Wanted me to buy a $200 maintenance agreement with 10 days of service to keep me up and running. Will warn others to never use Hughes Net.

Router is installed in my home (southeast corner of house), directly behind my house is my shop building (approx 30 feet apart). I do not get Hughes Net signal in my shop but I now get West Satellite 2g, that I never received before having Hughes Net installed. Installer suggested getting a signal booster in my shop to improve signal. I installed a AMPED WIRELESS SR 600 EX. This unit is installed on the North wall of shop in direct line with the router.

Aside from wk. 1, where we had internet a total of two (2) days, and of those two it sucked... the CSRs are not communicating to one another, because they’re sure as Hell not telling us one single thing that was accurate! First it’s, “...I can see the problem, and we’ll have a technician out.” This was a joke. After calling everybody but me, the same guy comes out — a week later — and basically tries to UPSELL, citing his case as, “...well [Hughes] are all you get out here...!”

I switched to HughesNet because I was very dissatisfied with Century Link. Overall customer service is awesome from installation to troubleshooting over the phone. However be aware service is slower because it is satellite, it’s not like they promise, and if you are a Pandora fan, it will not work with these guys. Oh, and if you do not like automatic bill pay, they charge five bucks for paper billing, ridiculous!

Change credit card for payment. Agent was very congenial and knowledgeable. Mission accomplished without any trouble. Also I asked her to change my password which was gone without difficulty.

I have had no problems with my service. Great deal. Will keep it. Works for when I watch Netflix and download my stuff.

Very disappointed in the speed. In order to load things I have to turn WiFi off. I can still watch Netflix hardwired but WiFi is a joke.

I have brand new service with 2g and 5g option and sit next to router and both options are almost useless. Super slow even the 5g and if more than one person gets on it barely functions at all. This is just for emails and web browsing. Not used for gaming. If I cancel it’s a $400 charge. Uhhh!

I was happy with the installation but the service after that was very bad. I had to call the Ohio Attorney General because you were going to charge me $400 because I was breaking your lease. The installation never worked. I unplugged it after two days. You did finally waive the cancellation charge and I thank you for that. If I had not all answers would have been 1 star.

We don't know how to claim our $100 gift card. Technician was great. We lost the paperwork and don't know our account number.

Painfully slow service, almost unworkable at times. I dont know why you want me to write more words, slow slow slow, now it says connection lost, that about sums up the experience.

Installer was prompt and did good work. Office personal we’re very easy to get ahold of and work with. The service is below par though, when trying to stream music or videos buffers often and sometimes won’t load at all. Turn off WiFi and use cell data works just fine. Unsatisfied with WiFi’s performance.

Had a missed appointment by installer but understandable due to Google Maps giving wrong address to my house! But the installers who did come did an excellent and efficient job! Was pleased with their work and courteous demeanor!

The tech showed me I had a signal. But my wifi signal is minimal so my t.v. has choppy unintelligible splurges of functionality with reception. I'm dissatisfied and do not see how you can improve such bad service.

Install was done in a timely manner- installer did a great job. Would have liked for the monthly price to have been given time earlier in the set up, I was given much better prices from other companies and they didn't require a credit check. System still freezes and spams even after 2weeks. Will it ever stop or do I have to deal with it? Also would like to know when my contract is up.

The tech who installed the new installation had such a terrible accent we could hardly understand him. He did not install the antenna in a good place on our roof. Our computer now is much slower than it was under the previous internet. The tech did not leave us with the $100 Visa card as advertised. HughesNet advertised "lightning fast computer work" but so far it has not lived up to that at all.

Internet is extremely SLOW playing games, watching Netflix, surfing the net, I called in they reset it, said it was fast. It’s NOT.

The installer did professional job. Put the wifi box where it should be. Made sure I received the best signal I could get.

The install could have not been in worse weather. It was cold and raining. The installer did a great job and the respect to the house and removing the trash was impressive. The run through and testing after install makes me confident of the type of people and quality of service. So far very satisfied.

No problems about installation or service BUT received three e-mails about why I am cancelling my service. I am NOT cancelling my service. DON'T cancel me!!!

Had very pleasant experience with all agents on phone and tech that came out. Everyone was very prompt with replies and advice. As this is a new experience for me I remain optimistic. Hope to be surprised.

They make me feel that my business is appreciated. I’m on a fixed income. They work with me to keep my bill as low as possible with promotions, etc. Anytime I have a technical problem it’s always taken care of, thanks HughesNet.

We tried Hughes Net after seeing their TV ads for high speed internet "no matter where you live". We live in the country, go figure. The catch is, whatever package you buy- the speeds are "UP TO" 10 or 20 MGBPS, etc. Their speeds never made it to the expected mgbps purchased. They used a 3rd party installer who was unprofessional and could not install the box in a location close to my home office. So we've cancelled our service. And oh, by the way, they don't want the dish back or the post that is cluttering up my yard. Worst internet service ever. Buyer beware!

We are getting terrible internet service on 7/09/18. Javier an agent call me. Did not bill us discount bill because of very poor internet. Now again on 1/26/19 Garcia update our gbits to 20 instead on 10. Also discount 20.00 for poor internet service. Also now on 3/3/19 internet is out, another agent gave another 10.00 discount because we can not use the internet, I paid my bill on 2/25/19 for 36.09 which was told to me by Garcia, also he gave me the bottom figure after taxes of $49.39 for March thru July.

No issues of not having internet. When I want it it is there. I pray this continues, so tired of bad internet that always goes off after 5:00 pm or on weekends.

I called in trouble call today to request an address change and to change the IP address. A received excellent service. Thank you

Not happy with this service. It is slow and can not use more than one device at a time. Not enough G bytes for the money.

These people are bigger liars than Donald Trump. On a recent call I was told 3 different dates when I cancel my service from 3 different reps. The last person kept talking about my service in Mn, when I was canceling my Arizona service, nice but just plain stupid or uninformed. Not sure which it is. Stay away. Don't believe anything they say. Will tell you anything to get you to sign up. I've put up with 5 years of BS from these people.

New service, and installation to the Hughes net and wifi, the customer service was helpful and very understanding with someone who doesn't know what they are doing.

Two year guaranteed contract, first few months of service $52.15, which would be the monthly cost for two years. Now after approx. 6 months they jumped the cost to $72.15 stating that I had to call in every three months and request the extra $20.00 credit, which I wasn't ever told I had to do this. I do auto pay so I didn't realize this until I was checking my bank statement. I called in late Dec. or Early Jan. to complain and was told they would correct the billing. Did they NO, called back today and was again told it would be corrected, wait and see. I consider this tactic a bait and switch game. All that HughesNet needs to do to correct this is have their billing system automatically give the $20.00 credit. No they want you to forget to call in every 3 months so they can get the $20.00 extra from its customers.

Excellent service. Could not get any other internet company to come out in the country. Thanks Hughes net for awesome service. I will tell everyone about your services.

It was a positive experience. Just took too long. I couldn't change my card info on the automated line. But the representative helped me and was kind.

The customer service rep that set up my account was amazing as was the installer. My disappointment is with the quality of the service that is available in my community. It is hard to reconcile that on mainland USA only 2GB of service is available and internet speed of 25mbps! Something needs to be done to improve this and equalize accessibility no matter where you are in America! Residents in smaller countries such as Jamaica West Indies have access to far better service than is available in Hopkins!!

Connection speed is not what was expected. Speed test shows 30-40 mb connection but does not seem any faster than the 5-6 mb connection on the system that was replaced. Also cannot get the usage meter to work.

We were told HughesNet was our only (rural) option so we stuck it out for 1.5 years. We paid $90 per month for 20 Gigs of data, no ability to stream Netflix, constant freezing and buffering; and all customer service calls were difficult as the reps all had very thick foreign accents. We weren’t allowed to increase our data... But we're instructed to stream from 2 am until 6 am. Hughes doesn’t have anything close to unlimited data. We were able to purchase a Verizon MiFi (puck) to supply internet (WiFi). We also use LTE on our cells. Dealing with the frustration of Hughes and lack of service was maddening.

Had to get a mobile hotspot on my phone in order to play any games online... Speeds look great, just seems useless if it won't work for online gaming. Disappointed... I switched over from Frontier hoping to improve my streaming of Hulu and Netflix without buffering every few minutes. However I was still able to use Frontier for online gaming, ever since I switched over to HughesNet I've had to spend more in order to fix this issue, meaning my hotspot. Faster speeds, no online gaming. I feel like that information should be the first thing you see when you search Hughes Net. Now I'm signed in to your contract for two years. Had I known all this before the fact I wouldn't have switched from Frontier. Thank you for your time.

Concerning the internet service, which is supposed to be really fast and in actuality it is super slow. Netflix keeps stopping and we have to restart it several times during a show. It is also slow on our phones when using WiFi.

I feel safe with protection provided with the protection for all devices on my systems. It was easy to apply to all devices.

This was the only company that was able to get me Internet in the country. The gentleman was very nice and knowledgeable.

I called HughesNet to upgrade to Gen5. The person I spoke to was a little hard to understand but she was friendly and courteous. I had to reschedule the install and it was done without any hassle. Love my Gen5 and would recommend it for anyone who lives in a rural area.

Just installed your product and been having problems with speed issues. Goes from 1mbps to 20mbps depending on the time of day. Still not resolved.

Horrible experience from start to finish! When looking into this service I spent nearly an hour on the phone with someone I could barely understand for them to lie to me. When the service was finally being used in my home it didn’t work anywhere as good as what was promised. I called to tell the company I am NOT keeping this service and I’ve been waiting almost 2 weeks for a shipping label to be sent to me so I can return the equipment. Horrible customer service! Horrible internet service! I would NEVER recommend this company to a living soul!

Worst internet service ever. Has been slow since day 1. Issues never resolved. Was called loyal customer but not as I am bound by contract. Would join others in lawsuits to sue for deceptive practices. Will tell others not to subscribe looking forward to response from human being.

Was told over phone the package I selected would be fine for what I am doing with it and I run out of allotted data in less than 2 days. I guess that's what I get for listening to a phone rep, definitely not what I signed up for.

Had installed on 2-7-19 and had problems right away. Called customer service only to get someone I could barely understand and could have cared less. He told me I could cancel at no charge and switched me to someone else who told me it would cost 400.00 even though it is not working. They sent the same installer who said he made adjustments. The speed is the SLOWEST, WORST internet I've ever experienced. I can't even download a tv program! They could care less since their only reply is "you can cancel for 400.00"! WALK AWAY NOW.

Was not aware that we could not use 911 if power is out, we live in a very rural area and senior citizens we cannot have this, I will have to cancel our phone service... Our internet is wonderful, but I cannot continue with phone service.

Wonderful help. Rep was very nice and explained everything in words to understand. Thank you for your help. Gale **

Still waiting for my box to be delivered so I can send back your equipment. Was told I would get unlimited not 10 .... did not work out here....

The technician arrived on time, and was pleasant and professional. He made sure all my devices were connected. I'm pleased with my new service.

Assistant won't listen to your problems, "run test" on system, say it's fine. Strange when there is no equipment attached. Then argument, then back to beginning. How many times do need to call back, to see good results?

You make it so damn difficult to update new credit card numbers like as though you did not want to get paid for my balance due to my previous CC# was compromised, Putueeeee to you!!!

The young man I spoke with was quite understanding and most knowledgeable on how to address an unhappy person. He checked my information out and in the end understood that I had done everything the exact way I was supposed to and changed me from Someone who would not have recommended Hughes Net to a person who would not only recommend your company but someone who will probably use you again myself if I get in an area where I can get good reception and since my husband has passed away can still afford your services. Thank you to a nice young man named Zach!

Quick and efficient. The setup did not take long. I called one day and by following day the setup was complete. Thank you.

The internet speed was like going back to dial-up. The rep. had me change from the 2g connection to the 5g connection, which made no difference in the speed of the connection or the going from one window to the next. I canceled the service and returned Hugesnet their equipment.

The installer did a great job. He called ahead, was on time, explained what he was doing and finished the job quickly and professionally. My disappointment is that the new system really is no faster than the old. We are in a hilly, rural area and satellite service can be "iffy", so this really wasn't a great surprise.

The technician was very fast explained things to me and lefted things very clean inside and outside.The guy was very friendly.

Called Customer Service with long wait. Was on the phone with agent 48 minutes! Could not fix problem and run tests just to confirm that network not delivering what they promise. Constant still loading!! He told me I will get a call back and still waiting - 2 days and counting!!

On 3-1-19 I spent over three hours and three different calls trying to get help. My first 2 calls went to the Philippines and by the time they were through helping me I had no internet connection at all and both of these calls mysteriously dropped after being on the phone over an hour for each. The 3rd call landed in the New Braunfels call center and the lady there was actually able to help me get everything back up and running. All 3 calls they would not let me speak to a supervisor as requested. Very disappointed with their internet service and even more so with their customer service. As soon as my contract is up I will be finding better service elsewhere.

Smartphone won't work with WiFi. Land line is $ 25 a month extra. They don't mention this when obligating you to two years of charges. And someone gave my credit card information to an IT service plan. Which takes some doing to undo. Very dishonest marketing!