HughesNet Reviews

My experience with Hughes has been absolutely awful! It literally gets to the point of where I can't load the google homepage, not kidding! We've had technicians out here, talked time and time again over the phone, to absolutely no avail. Technicians have no idea what they are doing and just make some random bull up. We switched from Dish, and let me tell you Dish was WAYYY better! This service costs a lot more, a waste of money if you ask me. We don't stream, don't even watch YouTube, our internet is used for simple things like shopping and surfing the web, and little social media. If I could rate them 0 stars I definitely would! Bottom line, don't waste your time and money.

If I could give them zero stars I would. I cannot stress enough how much you should NOT get their service. High fees, slow internet if you even get any at all, customer service is scripted and they basically could care less. When they install they forget to tell you that you have to go buy equipment from Walmart or other retailer, costing you another $120. Then if you cancel before 2 years you get charged a few hundred dollars and they expect you to climb up on your roof and remove the satellite and radio transmitter and ship it back. If it is damaged upon removal you will be charged another $300. I'm sure they tell everyone that the equipment is damaged once they receive it whether it is or not. Complete ripoff and the worst company I've ever dealt with. STAY AWAY!!!

Contacted HughesNet, via telephone, for Telephone and Internet service February 2, 2015. Installation done on 2/5/2015. Was told that during the first 30 days, I had "Right of Rescission" and could cancel service without obligation during that 30 day period. Service appeared to work, speed NOT what they had promised! Watched either Netflix or Hulu movies almost every night. Download speed not capped during first 30 days. March 10, 2015, ran out of monthly allotment of data speed. Called customer service (they have nerve enough to call it customer service), sales person convinced me to purchase an increase in data (bad move). March 20, 2015, ran out of data, again. HughesNet claims that I have too many devices using data. Cancelled Hulu account. April, 2015, cancelled Netflix account, severed internet connection to TV.

I would give a zero rating if I could. Service absolutely terrible, all areas. Signal terrible, customer service terrible, etc. Within two weeks of contract our gigs were used up and I called to complain. They gave me two free gigs which didn't last long with a family of six. Called again, on hold for another 30+ minutes, then someone comes on other end who I cannot understand. Finally have had it after complaints up to half a dozen times. We tried to terminate and fees are through the roof. On phone today with 3 different calls for a total, one they hung up for one hour and forty five minutes. We canceled. Do not get suckered in to this company. We are changing today, our bill will rise a little but our friends, neighbors are very pleased with service from one we are switching to. Hughes Net, you're terrible! You should be ashamed of yourself.

We have had Hughes Net internet service for over 6 years! Only because we cannot get any other internet service where we live. We started with 5 GB of data which was all we needed and we had data left over. Then after a couple of years it wasn't enough. So we upped our data to 10 GB a month. That lasted a couple of years and suddenly that wasn't enough data so they wanted to add more again. I repeatedly called Hughes Net and asked why we were using so much data? All we do on one desktop and one tablet is check email and play Candy Crush! They told me we had a device that was using all of the data. That we were watching YouTube which was impossible because it continually buffers. Or our phones were eating the data! We don't own smart phones! The internet is so slow that it takes minutes to load if at all.

This was the worst experience I've ever had with any service provider. It's nothing but a scam. It all started when the installer came to my house, mounted the dish on my porch post, ran the cable across my porch then straight into my house. First month's bill was 100 bucks then went up, then I called and they dropped it to 71 dollars a month. By the way I am 45 years old, and not a gamer, but somehow I was always running out of data. Well one year to the date I called to cancel, they said it was for two years. Two months ago I get a box out of the blue to send my stuff back, now I just received a letter my account was turned over to Collections and they been taking this money out of my acct every month. I will tell everyone I know about the service I received dealing with these crooks.

This has got to the worst internet company EVER!!! Customer NO-SERVICE is what it should be called!! Half of the time we can't even get on the internet, all they want you to do is pay for more NO-Service and get the same results! Called to change the pay date of my service, they did it for 2 months. Now it's back to the original date! Said they could do it but it would have to be prorated for the 2 extra days! Even 1 extra day! And getting them to tell you what you have to do to cancel their rotten service is like pulling TEETH!!! Do not sign up for rotten service! And you can't even speak to anyone here in the United States!

I live out of town limits. After seeing ad continuously on TV about HUGHES NET I called & started the Standard Package with Satellite. Upon finally getting tech another cost came in with modem. After 1st month still couldn't even download a Facebook picture. Continued to call & complain. USELESS. Never able to use 3 months in constant calls to complain. Canceled. Told no authorization to charge my acct. They refused to credit me 3 months of my 98 dollar charge & before I could hang up they had charged my card 380.00 for rest of contract. Then box shows up Feb 20th to send Internet box back. On Feb 22nd they charged me 317.00 for their box!! I don't know other than to complain & talk to my bank about trying to get my UNAUTHORIZED CHARGES back on my Account. If you are reading this. DO NOT GET HUGHES NET. FEELS LIKE HUGE SCAM!

Stay Away From Hughes Net they're liars! They lied about what we could do with service, they lied about the speed, they lied about the cost! They want you to buy tokens for more data. We can hardly do anything. They want you to use the service during their nonpeak hours. I'm basically paying for the equipment they installed on the house. Can't pay bills, do homework and forget about movies. Currently trying to get out of the contract and get a different service provider but options are limited.

I had HughesNet installed several months ago and it has worked extremely slow, like dial-up, or it doesn't work at all. The company has never sent a technician out to fix the system. But they still want their $70 a month and threaten collections. They want $250 to disconnect. Two year contract that I never signed. They claim electronic signature at sign up. I didn't see it. Major rip-off and extortion against my credit report. DO NOT USE THIS PROVIDER.

I was charged for 15 months on a credit card for service I did not have. I moved and after 6 months, they started charging my account. Instead of charging a cancellation fee, they charged me monthly when they knew that I never had them come to set up the service at my new home. I waited on the phone for over 30 minutes to talk to a person. Their response was too bad. Very deceitful and extremely difficult to find a human to talk to. They are extremely deceitful and took advantage of me. I feel violated and extremely disappointed in their lack of integrity and understanding. Horrible company!

This service is a total rip-off. Their service is slow, and not what's promised in terms of speed. It's like having dial-up from the early 2000's. You won't be able to download quickly; surf the web, or do the things expected from the internet of 2017. STAY AWAY FROM THIS COMPANY!!!

Hughes Net is a very dishonest company. It's the worst company I have ever dealt with. They lack integrity, they lie all the time and all they do is try to upsell to a more expensive product which does not work. The bottom line is that their internet does not work. You CANNOT stream videos, or even (a lot of the time) load emails. They will do anything to lie about their services offered.

When I signed up for HughesNet they offered me a $10 per month discount for signing a two year contract. The first billing did not include the discount. I had to call and complain several times to get the contracted discount. They did the same thing again 3 months out of the next 7 and made it more difficult to reach a human. Last month they did it again. I canceled my credit card and tried to reach a human supervisor (Their robot kept telling me I didn't exist) that would help me, to no avail.

I only went with HughesNet because it was my only option. Anyone going into a contract needs to know that they make you agree to a four year contract for $400 and only knock off about $5 a month. Also the amount of data you have (i.e., I was told I would have ~55 GB a month) is mostly available exclusively between the customer-friendly hours of 2am and 8am; the rest of the day being limited to a mere 10 GB a month (depending on plan). Additionally I would find that once I started waking up earlier to use my internet, that any downloads slow down dramatically at 7am, as if to push them after 8am so you will use the rest of your daytime data.

Abysmal, slow, unreliable, expensive service, with absurdly high early termination fees. If you have any other options, use them. One bar wireless gives Hughes Net stiff competition. And be warned, it may cost you more to terminate than to keep the service active.

We had HughesNet for two years and the service is really bad. Very slow and clunky. I called today to find out why they have not sent the boxes for equipment return after my cancellation and part of the automated process is to run a check on the equipment. The check came back that my equipment was working fine. Funny thing because it's all disconnected with the modem in a box on the floor and the receiver dish lying on the ground all taken apart. How can my equipment be working fine if it's all disconnected and in pieces?? Typical of this company.

4 months back I put my Hughes account on suspension. (I had to move.) It took three separate phone calls to finally suspend the account. 3 weeks ago I closed on my new home. I call HughesNet customer service to take account out of suspension that took 4 calls, 2 to take it out of suspension and 2 to move it. They can not I suspend service and move at the same time, their system has to update (6 to 24 hours) before they could move the service. Then the technician can not find line of site on new property. That took 3 days approximately 10 phone calls 4 service agents 3 supervisors and it might be terminated. They started with it would be a 275$ early termination fee, the next day it was 355$ and the last agent quoted 400$ termination fee. And they asked if I would ask the neighbor to cuts his trees down. Somehow I don't think so. I would stay far far away from Hughes Net. If you need Internet look elsewhere.

I had their service for several years and it was slow and expensive. I cancelled and they sent me a box to return their receiver which I immediately did and now I receive a call from a collection agency. I have not received any notice from HughesNet. This is a consumer theft. I am not at home and do not have any paperwork with me.

We has slow service from day # 1. Call after call, Hughesnet said that we had to keep adding data. We added data to the point that our monthly bill was close to $200/month and STILL horrid service - couldn't watch a movie, couldn't stream anything. Got so bad that I had to CALL to add more data because I couldn't get online. They charge $5.00/ unless I store a credit card with them (seems illegal to me). Requested SO many times to have someone come out, but no!!! Now, we cancel the service because of their lack of service, and they charge $400!!! WHAT??! STAY FAR, FAR, FAR AWAY from Hughesnet!!!

We have used Hughes Network for around 15 years. Recently we replaced our computer due to age and the net was so slow. The tech that installed the computer told us we needed an update to our network system. I called Hughes Network and had a customer service rep set up to replace our 15 year old router. I was told a rep would call to set up a time for the work. When this did not happen, I called to find out why. I had all dates and reference numbers. I was told by a different customer service rep that we did not qualify for an upgrade and we needed to get a new computer. The rep was hateful and refused to listen to what the 1st rep told us. It take maybe 10 to 12 minutes to connect to internet.

Like all the other complaints mine is also related to not delivering what you sign up for. Promised 10GB but slow as molasses. Could not even compare to previous internet provided at 4.5 gigs. Very dishonest and do not have educated techs to troubleshoot. First thing they come up with is "you must have a bad Router. You need to get a new one." When the actual problem is as simple as a disconnect, wait and reconnect most of the time. But even that will not bring back your speed. After all the aggravation of dealing with incompetent techs and the language barrier, because you are all aware that the customer support group and the majority of their employees are from the Philippines. Cheap company, cheap labor goes hand in hand!

This has to be the worst company to get nothing but troubles since I got in 2016. Call customer service and the only thing they tell you is satellite dish is misaligned. At first it will cost you 120.00 dollars then it goes from there. Just talked to customer service again about UPS pickup that I didn't know anything about. They said they never told UPS to pickup anything here then, "Can we do a system check" and now no internet at all. Then they can't diagnose anything because my dish is out of alignment. Can't get fixed for 12 days. This is not the first time this company has done. This the worst company to do business with. Stay the hell away from them. They will do nothing but screw you.

HughesNet uses deceptive marketing practices (lies and/or poorly trained employees) to promise more service than they ever deliver - such as telling me that VOIP service was included in the Internet service - which it is not - they charge $10.00 a month for a poor quality Cisco ATA Router as well as a additional 30 to 40 dollars a month for the VOIP service. They provide little - if any information regarding their VOIP service - like how to access the VOIP voicemail. Nor do they inform you of the bandwidth throttling (10GB Day/ 50 GB at night) and the under 18 kbps once your bandwidth is exceeded - nor do they ever get anywhere close to the download speed they claim) 10 MBS - never exceeded 3 MBS.

PLEASE read these customer reviews and take them seriously if you're considering Hughesnet for internet or phone service! I just got the service in December and paid for the first month upfront. Not even a month later, they disconnected the internet service, charged my account $60, and NEVER restored my service. After several calls I was told that I pay for the service, not accessibility! What exactly does that mean? That's like ordering and paying for a Big Mac at McDonald's and never receiving it and having the cashier tell me that I paid for her to take my order, not the sandwich.

Not happy with HughesNet service. I purchased both Internet and phone was told I would be able to keep my original phone number and the service person would set it up. Came home from work only 1 phone connected and didn't work. Was given a new phone number. Called customer support. Was told I had to put in for my phone number would take 10 days. Phone never worked. So far Internet that they promised would be so much faster hasn't impressed me. I had no idea you have to take down your own equipment and return it if you cancel. And they don't even send you the boxes. What kind of scam is this company running. I am going to post they're a bad company to sign up with on all my internet accounts. Is there a way to get out of the contract without getting penalized? If they haven't lived up to agreement?

Paid over $100 a month to have internet service that was extremely SLOW. Had service with them just shy of 2 years. Paid early cancellation fee just to get another service provider that provides service that actually works. Not only that but every time I called I never got a person that could speak good English. Worst service ever!

I have had Hughes Net for two years, they have had my name incorrect the entire time after 24 months of telling them to correct, offered me services that come to find out are not in my area, overcharge, service sucks, always on phone for an hour or better, online bill pay for them on their internet service does not work claims city, zip and state do not match, company has taken unauthorized payments after their system states unable to process.

I took out Hughes Net Internet service when I could not get another provider. They do not have unlimited internet service like Frontier or AT&T so they only give you a small amount of Data allowance, which if you do any downloading at all you will use up in the first week of the month, then you have to pay a boatload of money to get enough Data to last you the rest of the month. I had no trouble with the speed of the internet it was the lack of Data and how much they charge for additional data. I would not recommend this internet service provider at all to anyone if you plan on doing any internet surfing at all and especially if you plan on doing any downloading at all.

I got Hughes Network because of a bundle DirecTV offered. I asked three specific questions... "Does it include wifi?" The rep said yes... "Will I just get one bill?" Again the rep said yes. "Is there a contract..." Rep said there was no contract. So a month goes by. The internet is horrible. Can rewind shows watch movies. Wifi sucked. (BTW we had to pay 100$ for the wifi which we told was included in the service.) Then to find out they charged my kid's credit card!!! I called immediately and told them to take his card off the account and to cancel the service. I was on the phone for an hour and a half! They couldn't tell me how they got my son's card number nor would they remove it! They had no authorization from my son or any communication with my son in any way!!!

Cancelled my Hughes service 5 months ago. It was very slow, I was not happy with the service. A box arrived a few weeks later describing what items to send back. I did exactly what was asked. Five months later, a collection agency phones for payment of a radio transmitter. I have not received any prior notification for this transmitter, no bill. I pulled up my Hughes account $0 balance until Feb. 1, 2017.

This is very poor service all the way around! I had this service for a little over year. It's always been slow. Nothing like advertised. When I call several months back they blame issue on my rotator. So I replaced it without any benefit... still slow. I waited several months knowing that I was in for a hair pulling experience. I wasn't wrong! I was on phone 1.75 hrs with tech support without resolution. They want you to continue to repeat check to see what wrong after proving it's their equipment!!! Then they want me to pay for server tech to come out to fix their faulty equipment.

Has anyone here gone beyond the 5th Grade??? They came out to install and left 30 feet of cable unburied. A mess in our family room. Still NO Hughes Net... My husband has been on the phone for 1.5 hours is now on the 8th human being who doesn't know his left hand from his/her right. Our neighbor has been watching this entire afternoon process and says he will have this experience of scamming seniors on the internet by 6. This has been a nightmare!!! The poor man they sent out didn't have a clue about our order or what they had promised us... He should move on to a company that takes care of customers & employees.

We live in a rural area surrounded by Amish. We cannot get cable because there are not enough subscribers in our area. Our only choices for internet are CenturyLink or Hughes Net. My son and my father have CenturyLink, my father can't get on the internet because it is so overloaded with people. My son says CenturyLink is slow in his area.

If you have the inner peace to just let it go, then you're ok with them, but about a year and half ago, the modem was diagnosed as bad, they never replaced it, so now, what I have is still a bad modem. I called, went through 2 hrs of diagnosis and was sent to another call center that can diagnosis what they can't fix, so he put the note in bad modem and I had to call back to the Hughes Net to get the order finished, they can't transfer me back, I did what they said and gave extra time, guess what, the girl on the phone had me on for 20 minutes to put in a order, long silent times up to 5 minutes at a time with no help.

When I signed up with Hughesnet for internet service, I noticed the bpm's I was paying 49.95 per month did not permit good quality streaming. When I called and complained, I was told I needed to increase my bpm's. The 49.95 went to $69.95 and the streaming did not get any better. Again, I complained and was told I needed to increase my bpm's. Well, I got Hughesnet because I did not want to pay the other cable companies $75-$80 dollars a month for internet. Hughesnet also gave me the senior citizens discount of $49.95 for the first 3 months and the service never got better. I decided to move in with a relative and no longer needed Hughesnet. When I called on 01/16/2017 to have the service cancelled, the customer service young man was rude and asked a lot of unnecessary questions.

We are just waiting for our two year contract to run out. This is absolutely the worst service ever. Not only are the connection speeds slow, I am kicked off line dozens of times a day. I run a business out of my house, so this is totally unacceptable. The "free" bytes are even slower, of course. Don't buy this service. After contacting the company with our complaints, we got absolutely nowhere, no resolution, pretty much just told us when our contract would end and that we are stuck until then. Counting the days.

I purchased HughesNet six months ago. Upon purchasing this provider, I informed them I did NOT want a contract due to the fact we live in the country and fast internet is hard to find. He assured me a contract was not part of the deal. The installer brought his own modem to use, said it was guaranteed and would cost $100. We then purchased this to find later it didn't work. Neither he nor HughesNet would honor that purchase. That was just the beginning of this madness.

When I called HughesNet with questions about the internet service, I was given a completely false picture of the power and amount of GB the service would provide for me. The service actually did give me excellent internet connection until the free cancellation period was over then it was substantially reduced. Because the service worked well at first, I recommended it to my daughter, who also got an account. It worked well until the cancellation period had passed. My complaints were not addressed. I insisted the service had been misrepresented by sales people and at last I was allowed to cancel for a $150.00 fee. It would have been higher by a lot. My daughter paid 400.00 to get out of her contract. It was worth it to be done with them.

Faulty installation/loss of phone service & abuse of Visa credit. I ordered initial installation of basic service on 12/15/17. I only use my computer for email correspondence, banking & brief research - perhaps 45 minutes per day. Install was done on 12/16/17 & 20 mins after tech left I realized I had NO phone service. Contacted tech; he told me he 'forgot to tell me something about the wiring' and that I should go to Walmart to get equipment that did NOT require internet connection. Why would I do that?? I called HughesNet for Internet service! The ONLY way I could use my phone was to DISCONNECT ALL HughesNet wiring, which I had to do. 16 hours later, I contacted HughesNet customer service to cancel my account due to faulty installation & loss of phone service. Was repeatedly interrupted by the agent and could not understand what she was saying due to thick foreign accent.

I have been with HughesNet now, over a year. Had to enter in to a contract of 2 years. We had nothing but problems after being a month with them. I called and called them about my phone not working right. You call a Dr. or anyone. They can't hear me. Have to call them 3-4 times back in order to talk to them. Computer is running super slow. They have not fixed the problem with my phone yet. I don't know how many times I called them, they want me to call them and tell them what for number I called where they can't hear me. God, I have better things to do than to be on the phone 3-4 times a day with HughesNet. On top of all this, they say, "Oh, we will bring this matter to my supervisor. He will call you back the next day." Nothing. Or, if they can't help me, they say "The computer just froze on me. So, I'm very sorry. I can't get into your acct. You have to call back."

This company is horrible!! They have lousy service & even worse customer service. We had to get this company as our local company was expanding their equipment & wouldn't be able to take on any new clients. When we signed up with HughesNet, they told us when the new company had available space we could change over with no penalties. I asked the man "no fees, penalties or any other charges" to which he replied "correct". So we signed up & had 5 service calls within the first week. Then I just used my phone as much as possible, because of the slow service, it wasn't feasible to use their terrible network. Like I said, when I signed up they said I could get out without any penalties. I stopped using my in-home internet because it was so poor. So when my local provider had room, I signed up with them & then called HughesNet to cancel. Well you can guess what happened next...

I purchased DirecTV and then asked DirecTV who I could use for Internet and they recommended Hughes. Big mistake. The Internet was very slow and my Data ran out very fast. I called them and they gave me more Data for that month. I called again to complain how slow the Internet was and they had me do all these download speed test. Result? Told me everything was OK but guess what? I still have slow Internet. I already have new Internet thru Xfinity. Amazing and cheaper! I cancelled my Hughes with a 370$ penalty. Hughes Internet is a rip off!!!

Do not, do no, do not get Hughesnet for internet. It is so slow and with 5 Gigs you will never be able to use it. I just paid the early termination fee and got Freedom broadband. I can actually use the internet again without being on my phone network. ZERO STARS!

Started service in April 2016, but had continuous problems and service was horrible to resolve the issues. Did not get the bandwidth stated, it was always down, spent so much time on the phone with support doing the same dump tests with no results. Tried to make it work because of the cancellation penalties - now I know why they have that 2 year contract. They have to make some $$ on cancellation fees, as people find out they are not living up to their end. No one should use this company for internet service.

They say they will help you and they understand. They are misleading crooks, your phone conversations go on for hrs at a time. Placed on hold for 30 min sometimes. Whatever was promised there is no record of any calls. Now if you want ulcers and like throwing money out window they're great. STAY AWAY. Customer for 16 months. Bill started 59.00. Now 144.00.

I did not get the speed nor data rates I was promised. I've been on the phone with them almost daily concerning this issue. I conducted speed test after speed test with them saying it's not their issue. So I went and bought a new router thinking it could be my equipment's issue; still no help. Basically I was paying for high speed internet service but only getting dial up speed. If I could give them a ZERO I would! Stay away! They are liars and cheats.

We have had Hughes Net Pro service now for about 6 months and even though this package was recommended to us based on what we do on the internet such as email, stream movies, facebook and youtube we cannot stream movies and youtube & facebook videos are a pain to watch due to constant buffering. We can surf the net and get emails, but that's about it. This is all due to the low internet speeds.

This is the worst Internet service that DirecTV could ever hook up with. I finally called Hughes Net on 1/18/2017 and told them that the service does me no good when it can't be used. All of a sudden they tell me that my internet is being used between the hours of Midnight until 6:00 a.m. Immediately, I ask to turn the service off and the foreign gentleman name Lesliy ** (not his birth name) told me the termination fee would be $130.00. I told him I didn't give a darn, just turn this crap off immediately. My contract would be up in May 2017. His next question was, how do I plan to access the internet? I indicated (My cell phone). Please do something about this scam internet service. I promise I will do without until our area can get better internet services. One pissed off use to be customer...

Did not install the dish why do I have to pay someone to remove it? They owe me 186.51. They tell me that I need to send something I do not have. They want me to pay someone to remove it? I need you to get my money back. The service was the worst I have ever had. I don't have no more to say but give me my money back.

In September of 2016, I contacted HughesNet to see if I could improve my internet service. I live in a very rural area and know that I have a very challenging situation. I explained this to the representative immediately. He ran a test and assured me that they could provide good service. I stated that I knew we have challenges in our location and that I would only try HughesNet if they promised me they could provide adequate speed for movie viewing. If they were unable I would not be charged any fees. We went ahead with install and tech tested speed said it was good. I spent the entire day reconfiguring all of my services to HughesNet.

I waited for well over a month before the buyout fee was actually charged... Didn't receive the shipping box and mailing label to return the equipment; spent 45 minutes on the phone with a representative (who was very nice and patient with me) trying to get the situation with the mailing label and box rectified. The call center is in the Philippines which really irritates me as there was a definite deficit in his understanding of what I was trying to explain to him. The internet service itself was ok when I had it but the customer service and wait times are very poor...

First and foremost the internet service is awful. I repeat awful. After buying one of the higher end packages we quickly downgraded because the money was not worth the service. After continual SLOW loading speeds, internet "disruptions" and high price me and my wife decided to cancel the service. The cancellation fee was huge but I didn't mind because I just wanted to get rid of this disgrace of a company. After talking to a tech HE misled me with my options. I informed I would pay the fees but with another credit card and not the card on file. HE said that was no problem. The card would not be charged and a bill would be sent in the mail with options to pay. HE never asked for another card, or any other information.

Hughesnet's Satellite internet is objectively terrible. Even when "I" pay the bill the speeds are abysmal. I have no doubt that Hughesnet is throttling my bandwidth. It's 7:59 AM and my internet connection download rate is 16 Mbps. Then as soon as it's 8AM and, like a literal switch, my internet connection crawls at 1 Mbps. Thus indicating that Hughesnet internally throttles their innocent customers, a shameful disservice to our community. Hopefully, in 4-5 years "Space X"'s satellites will be operational and everyone can enjoy data capless, Giga-bit, 20ms (ping) internet.

Was happy to be getting my service. Took the day off from work for a morning appointment. They text you all day about your appointment only to get a call from the installer saying he can't make my scheduled appointment. Now I lost a full day's pay. So I canceled my order, they took my money on the spot now I have to wait 7 days for my money back. Who pays for my lost day's pay? Never use them. Very unhappy almost customer.

This is the worst internet service I have ever had. I have had the service for 2 months and have been on the phone with tech for 1.5 hours, 1 hour and 1 hour and 45 minutes. When we first signed up we were told their CHOICE plan would be sufficient for our needs and the first week and a half it was fine. Than suddenly we started having problems with the service slowing down.

Hughes Net is the worst. It is soooo slow. Their customer service is terrible. When we originally signed up with Hughes Net they were connected with Dish Network. However without any notice to us they split off from Dish. When we moved a year ago we had Dish come and hook up the services at our new home. Not knowing that Dish no longer associated with Hughes Net. We assumed that we were set up as before at our old home. When we received notification that we owed Hughes Net for early termination (which is when we found out that Dish was not working with them anymore) we were forced to signed back up with Hughes Net or pay a huge early termination fee. At this time they told me that they would hold me under contract until March of 2017.

Stacy, I know exactly how you feel! I wanted to use Netflix to watch shows that other networks let go, like Longmire. Can't! I too have the same situation as you. DirecTV and Satellite Internet due to location. DirecTV told me it wouldn't work because ALL Satellite Internet is just dial up. None of them have the speed necessary to utilize On Demand, Netflix, Firestick, etc. Not enough speed. I told DirecTV, since AT&T bought them out they need to get on ball and get us customer some internet service we can actually use. Was told they are working on bring cable out to the more rural areas like ours. Let's just hope that's true!

This was the worst service I've ever experienced. It did not work properly from day one. Customer service was unhelpful in fixing the problem. After many attempts to get them to fix whatever was causing it to be so slow I cancelled the service. They then took $400 for canceling service on something that didn't work and of course wouldn't refund any money.

This company is horrible. I've had their service for 4 months, I have complained every month about the service. It is constantly buffering. I was told if I went from the 67.00 package to the 91.00. I would not have a problem, not true. It was no faster, went back down to 67.00. All I use is my phone, no videos, no gaming, and it is horrible. Then they send me a long letter saying if I discontinued the service, I would have to pay 400.00. Plus 200.00 if I did not send back equipment. They are already getting money for services not rendered. I wish I had read the reviews first, there is not one good one, of all the ones I read, and there was a lot. How can they continue to do this is beyond me. They want me to suffer through this for 2 years. Not a chance.

I moved from Pennsylvania to Virginia in October of 2015. I moved to a rural area and when I went shopping for internet service, Hughes Net was the only service that extended to my area. That should have been my first warning. When I spoke to the young man on the phone, he assured me that the service would work for what I needed. My son is a gamer and again, I was assured this service would suffice. When the installation was done, the installer told my son there was no way this service would work for what he needed. I should have listened. We had an allotted bandwidth for every month and within one week of resetting, I could no longer download my e-mail, because we were out of bandwidth already. We couldn't play games or watch Netflix without it lagging.

I was told when I signed up for service that I didn't need to purchase any equipment, including a router. I was also told that I would receive a $50 credit on my bill and receive a $100 visa gift card, which was a promotional deal for being a dish network customer. Not only did I have to buy the router, but I didn't receive my bill credit or the visa gift card. I called HughesNet and was basically accused of scamming the company. I spent a total of 4 hours on the phone because I kept getting "accidentally" disconnected. The internet service is terrible and I have the most God-awful eyes sore of a dish in my front yard. This is the most dishonest and disgusting company I have ever had to deal with.

I am very displeased with this company. One I cannot stream videos because they buffer, keep stopping and starting, and taking too long to play. Call customer service to complain and was told I didn't have enough GB to stream videos. Then was told I'd be charged a hefty early termination fee of $420 if I cancelled. I am trying to run an online Network and Internet Marketing business from home and this makes it difficult. I am not satisfied with this and will be going back with Time Warner/Spectrum and will pay to get rid of this crappy service. Customer Service reps can't understand what they're saying because of the language barrier and they can't/don't understand you or what you are saying. Not happy!!

I ordered Hughes Net internet service, then cancelled it the same day because my son told me I would get better speeds for less cost if I used a different service. Because I cancelled service with Hughes Net on the same day I had opened my account with them, I received both an email and a voice confirmation that my $49.98 deposit would be refunded to my credit card. It was not. I called Customer Service and after 25 minutes I was told they could not refund the deposit because my account was closed. They told me to send a letter to a certain address, which I did, but I did not receive any response. I have given them 3 months to refund my deposit, but they are a dishonest business with very poor customer service. Even after I cancelled the account and installation, they sent their installer to my door to try to install their service. I wish I could give them zero stars. Please, avoid this company!!!

My experience with Hughes Net has been very bad. The internet speed was slower than advertised as it relates to my use of laptop and tablet devices. Hughes Net insists on troubleshooting from their location without regard to what you are actually experiencing. I called in 5 times for help and the protocol is identical. They have you work with them to run online speed tests and even though the speed tests show less than contractually supported speeds they continue asking to run more tests. I have collectively spent over 5 hours going back and forth with their support group to no avail. They then refused to waive the early termination fee in spite of the fact the service contractually paid for was not being received.

I've never experienced internet like Hughes Net internet service. Many times we tried watching movies and we couldn't because the internet wasn't working. I lived in a third world country and experienced faster internet. My husband spent hours on the phone talking with tech support and nothing changed. When we decided to quit using Hughes Net they still charged us $350 for terminating. Please NO ONE waste your time or money on Hughes Net. It is a TOTAL scam. Half the time the tech support could hardly speak English. And they argued with my husband when he told them he wasn't interested in using them anymore.

Please save yourself the headache and find your internet elsewhere. My experience with them has been terrible from day one. The speeds they advertise are not true. When you call them to complain, they refer you to their engineering department and you're told they're working on it. Six months later I'm still having the same problem and after repeated phone calls and no results this was very aggravating. Another thing you have to watch with Hughes Net is them adding strange fees from month to month. Like a five dollar reconnect fee months into my service, which was refunded but why should I have to take time out of my day to handle situations like this. I finally broke up with Hughes Net and paid the early termination fee of 227 dollars. Please save your money and find some else. Hughes Network is a joke!!!

I am writing this letter in response to a bill from Hughes Net dated December 31, 2016 in the amount of $117.15, as well as a charge dated November 18, 2016 in the amount of $168.98. On November 17th, I called HughesNet to inquire about high-speed Internet services. Our new home had just been finished and we were moving in that weekend. Because I run a home business, I need services as soon as we moved. After giving the address, and the technician running their systems scan, it was determined that we were good candidates for their service. I then scheduled installation and paid the $168.98 fee to have their technician install services for the following day.

Was told by DirecTV that I should contact HughesNet for my internet service; was quoted a low price which was significantly less than my current internet service. When I called I was told that the basic service would be sufficient for my needs and that I have a 30 day trial plan and could terminate service anytime within the 30 days. She did mention that a dish would need to be installed and would fit very nicely behind my DirecTV dish but it actually turned out to be twice as large. From the first day, the download speed was not even a full Mbps, although it was promised to be 10 Mbps. On the second day, I called again and had to endure 2-2 1/2 hours of disconnect calls, service techs that had me checking this, hard wiring my modem to my laptop, etc but nothing helped.

First of all I wished I had looked up the reviews on this company before now. My 12 year old son was getting Xbox One with Xbox Live for Christmas which requires internet. Our TV service is with DIRECTV so I called to see about internet, our area is very limited to internet service but they partner with HughesNet. I spoke to a representative with HughesNet and explained to them why I needed the service. We talked about the online gaming and playing Live. Well, Christmas Day gets here and my son couldn't play Live with his friends, very frustrated 12 yr old.

I had recently moved and could not transfer service. I noticed the previous owners had DirecTV satellites so I called them only wanting internet service. They LIED to me and told me that I had to get TV in order to get internet. I choose the lowest package available and the installer tells me that TV package isn't even available and that I don't have to get TV in order to get the internet. So I just get the internet which had the slowest speeds EVER even with just one device in usage. So I call today to finally cancel after being unhappy for 2 months and Ms. ** the Account Manager literally tells me that she knows the speeds are slow and they should be getting better satellites by the end of the second quarter. HOW IS THAT MY FAULT? I tell her politely that that's fine but I would still like to cancel so she then proceeds to tell me how that will be $400 to cancel.

About 3 years ago we signed up with Hughes Net for internet service. The area we live in is rural, so we are limited in internet service providers. We were unable to use any gaming systems, apps that came with our smart tv or download movies or shows with our satellite tv service. In addition, when you cancel service you are required to return their equipment by getting up on your roof (or wherever the equipment was installed) and taking down the radio transmitter (unless you want to pay a company to do it for you). Hughes Net sends a return box with instructions that state "Do not get on your roof" to get their equipment, but make sure to get it back to them (at your expense) within 21 days of your last billing cycle. There are other companies that will provide internet service so please do not sign a lease or any agreement with this company.

This is service is the worst I Have seen. My mother-in-law got the service and had it for years. The service was horrible. Slow, constantly losing connection and even with connection it was too slow to go online with most of the time. Their response was to tell us to buy "tokens" so the speed would increase. My mother-in-law had her other daughter-in-law take care of her accounts for her because she is a disabled senior with multiple health issues. In June, her daughter-in-law that set up the account for her moved away. In September my mother-in-law was getting ready to move and canceled her HughesNet account. It took almost three months for her to receive the boxes to send the equipment back and the only reason she got it was because one of the boxes happened to go to an address where the person knew her.

Horrible downloads and worse uploads speeds unless you are willing to work 2-8 am. I understand HughesNet took a big fat check from the US government to launch the latest satellite that may get subscribers to the year 2010. Their ads and marketing are completely deceptive. You can only check email, and read text during the day. If you have any other option for internet choose it.

They promise a full-service telephone answering service but give no instructions on how to set it up. My company lost two weeks of phone messages because we were not informed by Hughes to instruct all callers to press * at the end of their messages. There is no competent customer service for this product. The call center is located in the Philippines and workers repeat responses from structured Q & A lists as if they were themselves machines. On the Internet side, we experienced an outage the first week of service. HughesNet has a fancy slick advertising approach but exceptionally poor service.

I am a customer of HughesNet and now paying $59.00 per mo. for my internet connection. I do very little streaming, but they cut my speed so I can't stream. They bill me 23rd of the month and on the 31st they cut my speed. Now I have to wait until the 23rd of next mo. to get my 5mbps. Speed up. I did no streaming during that time, but when I installed Roku and was watching a movie they cut my speed before it was over. This happened to me quite often. I was never told when I signed up Dec 15, 2015. I only have a small time to stream. I would like to cancel, but there is a stiff penalty to opt out. I believe I was duped and ripped off. The only reason I signed up was for enough speed to watch movies. Boy was I wrong. I give them a 1star rating and I am being liberal.

I chose Hughes because it is only one of two in my area, but deeply regret it. First, the viewing of videos is very slow and freezes continually. Sometimes when viewing from Acorn.TV videos play for 1 second then freeze for 2 to 3 seconds. Sounds like a short time, but when you are watching it seems longer. I believe this freezing is because I have the second cheapest service and they are trying to make me purchase more GB using a more expensive program by making my service sporadic.

Absolutely worst service ever. I had the most expensive plan they have, and it was super slow and unreliable. Also very limited amount of data per month for the very expensive price. Could not stream movies or online gaming, even though I was told this would be no problem when we first signed up. Took forever to open web pages, and trying to watch a simple video on YouTube or something someone had posted on Facebook, would take forever to get through, with constant lagging and buffering, thus draining additional data.

I was luring into buying HughesNet.com by Bait and switch techniques thru their local company. I was told it would be $39.99 plus tax and that my bill would be about the same as it was with Rise Broadband ($43.95+/-). I was never told about $9.95 rental fee of a modem, even so I had one or about a 2 yr contract, or that there was a 30 day opt-out period, or a $400+ penalty for getting out early. I was also told there was 5mbps download & 1 mbps upload, but nothing about a 10 gig Max usage per month. All I received after they installed it was one sheet of paper with an account # and tech support #s and and IP address. This was total bait and switch.

I have been with Hughes Network for internet for many years and though it has worked over the years it has never lived up to the billing. If you want to watch videos or play games this system will have you so pissed you will want to throw the whole thing in the yard. It will blaze around 4 or 5 in the morning when most sane people are asleep. When you call in the tech support people will walk you through a pre made list of knowns that takes more time than worth and have you plugging and unplugging everything in sight when all they need to do is get you to someone who can speak English and fix the damn thing. Just an hour ago I tried calling and got what sounded like a party going on in the background with overly loud talking and laughter and if that was not annoying enough the guy's English horrible. Bottom line, if you have a wired option or a cellular option use it. This system will have you sitting around waiting on something to happen.

I got HughesNet internet service because I was tired of paying high internet service bill to Comcast in August 2016. My first mistake was when I called them, I was never informed that they would have to install a dish (that was my fault for not doing the research). When the technician installed the dish, he informed me that the service is little slow but in few days, it would clear up and I would have much faster service. Well, that should've been the second clue but I believe the tech guy. As many before me indicated, my service never got better and it would take about 5 minutes to get on a social media website. It got so bad I stopped using my wi-fi at the house.

I cancelled my account today!!! Whooo hooo!! Normally that's a bad thing but for Hughesnet... what a weight off my shoulders. Hughesnet is a "shady" internet provider that relies on early termination fees for their annual profits. I was promised high speed internet (100gigs/month). The salesman assured me this is sufficient for normal streaming. Lies! Lies! Lies! What I got was 50 gigs/mo that kind of not really worked then 50 "bonus" gigs from 2am-8am... oooh goody! My family is asleep at 10. Thanks Boosnet! I got hit with the early cancellation fees because they couldn't offer a real solution. The only help they gave me was and I quote: "Netflix has an option now where you could stay up until 2am when your "bonus" gigs kick in and download movies, so in the morning when you wake up, you could watch them." Wow... everyone looking for internet providers read mine and all of these reviews and take warning.

Cancelled our service in November 2016. They billed us for the remainder of the month. Indicated at the end of the billing cycle, December 1st, they would then mail us a box to return the modem, radio transmitter, cable, power supply. I called three times to customer service to check on the box. It didn't arrive until just before the 16th of December. The customer service representative told me I had until January 15th to get it back to them or I would've charged 300.00. The box contained a notice of 21 days from end of billing cycle, not 45 days. Custom service rep today indicated 45 days from Jan 1st and said I would have to call to get a refund if I'm charged. They don't have a credit card to charge me, so if they send me a bill I'm turning it over to the police. It's a scam to get more money out of you. They should be shut down for the scam practices they have.

Customer for about a month. Had to upgrade plan to keep from running out of MB's: 26 days left in billing period and I'm out of Anytime data with 82% of Bonus Bytes available. At this rate service could cost about $500.00 a month. And this is with the upgraded plan ($79.00 a month). Spent over hour and a half with someone I could barely understand only to have them tell me they were having issues with the very subject I called, and experienced, about. Community section is educating me to the fact that if ANYTHING that draws data to it: e.g. DirecTV, iPhone, router, router extenders is on it is depleting data. Sales rep assured me that since it was only two adults, seniors at that, in the house data draw should not be an issue. I am contacting the state of California to submit a formal complaint. Totally dissatisfied and would not wish this service on my enemies.

Been with HughesNet for a while. I got to where I no longer needed their services. There was times I would pay for the service and did not use it. The internet is very slow, or it may freeze up. So called to terminate my service. WELL this began a big PAIN. They wanted to give me a deal. I said no! Then they agreed to terminate my service. Would send me a box. No box came. Called to find out where was box, then got my mail a bill from them for $370.00. Called them "what was the 370 for?" They said until they received the equipment this was what I owed. Told them I never received a box. Would not pay this amount.

I wish I had read the ConsumerAffairs reviews on HughesNet before I threw away money with them. Everything negative said about them in the reviews held true with my experience. It was frustrating that I could not even connect with their own website most of the time! I decided to cut my losses and pay the $360 early termination fee. Fortunately the installer of the Internet service I signed up with to replace HughesNet removed the antennae so that I was able to return their equipment. HughesNet is unbelievably bad! Don't throw away your money like I did.

Hughes Net should be avoided at all costs. Customers are not their concern. I faithfully paid for years. The service wasn't the best but my real issue was the sale of my home. We were told to climb on the roof and remove their equipment. This in itself is wrong. You put it there, you should remove it. Weather no factor for you the customer. So I send the equipment back in the box they provided and label. Unfortunately UPS screwed up and the box was later sent back to me damaged. I immediately called them and explained the situation. Another box was dispatched.

I called HughesNet inquiring about internet availability and pricing. The male rep was unbelievably rude and although I said I was shopping and comparing prices he repeatedly asked to run "a credit check" and sign me up. After his third attempt at this while refusing to go off script and answer simple questions about costs, equipment, etc. he said "you just called to debate me you are not buying" and he hung up on me. Unbelievable. I see other reviewers mention the horrible customer service and ridiculous $300 cancellation fee if you don't keep service 2 years and return equipment. Will never consider them again.

Not only is the internet service horrible, so is the customer service. I was a loyal customer despite how bad the internet service was. Then, finally, I had enough and paid the $224.00 cancellation fee. Once you cancel you have to send back their equipment that does not work anyway and believe me they don't make that easy. I am a single mother with 9 month old twins and had to get up on my roof and disconnect the radio transmitter. I was unsuccessful in doing so because it was tighten so strongly. So I called and had to pay to have someone come out and get the equipment. Which, they don't even take the equipment, they simply disconnect it for you and you have to send it back. But be careful because if you don't meet their deadline then they charge your card unexpectedly right around the tune of $318.00 without your knowledge.

If you still want to get this service after reading any of these reviews, because you think this company has a bunch of customers and these complaints are just the ones that have done reviews, do NOT purchase the equipment. Rent it (so you don't get stuck with it) with the intention of purchasing it later if it DOES work out. Go to Best Buy or another electronics store and purchase any router or the modem they install has one LAN port (so you can just hook up your device with a ethernet cable direct) and test your download speed/upload speed before you sigh the installer's paperwork. I used testmy.net and do the combined test (upload & download) you will test around 1.8mbps up and 600kbps down.

I signed up for Hughes Net in 2015. Worst experience of my life. Very slow when it worked. I was told I could watch Netflix but could only watch 6 movies then had to wait till the next month. This is not what I was told when I signed up. If you have a problem and you call their service line it's in the Philippines and you cannot understand these people. After one year of disappointment I canceled their service then got billed $265.00 and had to climb on the roof to remove a camera from the dish. Mind you I live in Michigan and this is December. I could go on and on so please if there is any other service out there use that one. You will be a lot happier. I do not understand how a company like this can stay in business.

Hidden additional install fees and monthly fees. Opted to cancel and had to call twice. Company would quickly send emails and texts for confirmation of service, installation, etc... But when calling to cancel only given a reference number and when I called the next day no cancellation order was put in. I was prompted to call because the install company was calling for a reschedule after I put in an order for cancellation. Was told order was put on hold and doing a text message as we are on the phone stating order on hold. So they put my order on hold knowing I'm calling to cancel and thankfully a text comes through so I know what you are doing. Had the rep sit on the phone with me until a confirmation email came through. Of course nothing for 20 mins. Fraud Fraud Fraud. I never file complaints but this was a horrible experience. How do they stay in business with these practices?

I don't even know how this fly by night company stays in business. It is horrible. The internet hardly works and is slow. The landline phone is a joke. 1/2 the time there is NO dial tone. When people call here they cannot hear me. Hughes Net also offers voice mail which I did NOT want. Apparently I have lots of messages and didn't even know I had. Every time you call customer service it is someone who can't speak English. I have had no landline now for 18 hours and they are telling me it's all Hughes Net users but I find that hard to believe. In order to "get out" of the contract there is a fee over $300.00. It's a joke. DO NOT try to save money by switching to this company. They stink!

Hughes Net is the worst internet provider I have ever had. I am constantly being told my service is running at "acceptable" speed. Ha! I'd like to see what unacceptable speed is. Streaming... no... downloads... no. Service is interrupted. Purchasing anything over the internet is a big chance. Most of the time I have to call the company I am purchasing from because I never know if the purchase went through. Hughes Net knows their service is horrible so they gave me a reduction in my bill. I just want to cancel out of the contract. I am being hit with a $300 early cancellation fee. Deceptive business practice and "highway robbery". I blame DirecTV as well for recommending them. Hopefully a class action lawsuit will be filed against Hughes Net. I guess if all you have is a dead horse, you might as well beat it.

I moved to Virginia a year ago July and signed up with HughesNet for internet service because it was the only internet service in my area. BIG MISTAKE! Everything they told me on the phone was a lie, and, of course, they omit telling you the important things. This is one of those situations when you MUST read the fine print in your service contract. I have never had lousier internet service at the highest possible cost since the technology was available. In fact, I think the old dial up service was faster and cheaper.

I had so-so but very expensive service for nearly four years. They have the WORST online account management of any service of any kind I have ever had - and they are a tech company! When I sold my home I tried to cancel my service as I had not yet closed on a new home and wasn't sure where I would be moving. They were very pushy about not allowing the cancellation and eventually convinced me to put my service on an indefinite "hold" at no charge. 6 months later they hit my bank account for service at the old property. They would not issue a refund, even after establishing that I could not get service at my new address. It was only after threatening to contact my bank that they eventually agreed to issue a refund - but I had to return all of the equipment, including the "eye" that was on the satellite on the roof of the house.

I hate to even give them one star. This was the most horrible service ever. It practically doesn't work half the time. The customer service is even worse. It's like dealing with a bunch of invalids. They make it impossible to cancel and when you do they charge ridiculously insane fees - they should be fined and made to make right for all the injustices they do hard working ppl. Please don't use Hughes - it will be the worst mistake of your life.

Started my service in May 2015 when I was living in California. Didn't have options for other internet service providers in my area. The internet service was awful. It was so slow! The monthly bill was outrageous for a service I couldn't use daily. When I called to inquire about other internet options I was advised to increase my data and to use after 2 am for better service. In October 2016 we moved so I called Hughes Net and said I need to cancel my service. They gave me the option of moving my service for free and they would extend my contract another 6 months at no charge. Who's winning there?! Not me! Or I could move my equipment myself and contact Hughes Net and they could come back out to my home and install for a fee of $200 plus and no extension of contract. Again who is winning there?! Not me!

I purchase Hughes Net in the summer of 2016. I had their service for five months. My monthly bill was 75.00 per month. My service only worked 1/2 of the time and when it did It would take 1 to 3 minutes for google to pull up on my computer. The first time I called they told me to call my router company (NET GEAR) which I did 5 times with no good results. I called Hughes Net and they run me through test and said everything was working good, which it was not. So I was getting 7mps for 75.00 a month. My cell phone bill kept going over in data because I was using it versus Hughes Net.

My daughter got HughesNet internet - she lives in a rural area. Her service was basically non-existent. She called to complain - they refused to cancel even though she had no usable service from them. She called about 3 times. Then today 5 Dec 2016 (Christmas time) she sees they retook $300 out of her account and they canceled her service. She had not cancelled her service because they wouldn't waive their cancellation fee. Awful company!

I moved to a rural area in WV and HughesNet promised great and reliable service. I advised them that I work from home and have Roku as my source of TV. Again, I was promised the quality and service would be more than sufficient. After paying an absorbent fee to get the massive dish hooked in the middle of my yard, the internet will not play any videos, not play any movies from Netflix without buffering continually, and the customer service is atrocious. I have called in repeatedly about the lack of service, slow internet, etc and one customer service rep advised me that one and a half hours of TV would use my entire monthly data of 79.99. If I want to cancel it will cost me almost 600.00. Hughesnet is one of the worst scams ever!

I will never go back. After being stuck in a 2 year contract because we moved to a location that doesn't offer other high speed internet options we decided to try out Hughes Net. Let me tell you it was the biggest mistake I have ever made. We were paying over 70 bucks a month for their lowest package deal for service that hardly worked for most of the time. I ended up having to access Facebook on multiple times on my cell phone using my data plan with AT&T which was way faster and more reliable. I canceled the service and plan to increase my data with AT&T still saving me a butt load compare to Hughes. Never again. Lesson learned.

Hughes Net is far from number 1 at anything except misleading sales people making lost promises. High speed at taking your money with lots of lip service. Buyer beware. I'm out 200 dollars for their equipment. The installer charged 100.00 for a router he said would be required. No refunds on that 300.00. The internet is so slow at times that Netflix comes to a complete stop. They tell me to download shows after 2 am and all will be good. Watch out you can only use a little dab of data before it locks up. What Unlimited data? I canceled this unsigned ghostly contract with no refunds of the 300 dollars. I hope that money brings them "Unlimited" bad luck.

BEWARE!!! This company has major issues. After lots of calls and complaints about our internet, we finally canceled our service. First of all there is no high speed internet! It was so ungodly slow. Told us they would send a box with a prepaid label to send equipment back. Never got the box and they never shut our internet off. My husband called back 4 days later and the lady says she doesn't know why they didn't shut it off and that they had never sent us a box. In the 4 day time we received our final bill and it had the charges for the equipment on it. Wow! I think they try to anything to make you pay for equipment. Anyways the lady did say she would send us the box and we did receive it. My husband put the equipment in it and I dropped the box off at a UPS pick up. They did not give me a tracking number because the label was prepaid from Hughes Net. Hughes Net says they did not receive my equipment the first time I called to check.

I signed up with Hughesnet in August 2016. It's now December 1, 2016. In this short period of time I've been lied to several times, had trouble with the speed of the connection, and my bill has been a different amount each month. When I call, I always get someone that can't speak English very well and you can tell that they are reading a script. We had a major hurricane to come through my area. My satellite was blown off of the house, so when I was able to get back into my home, I called Hughesnet to come out and repair it. They are trying to charge me $125. They say this is to pay the technician. Well I'm sorry but that's not my responsibility. If you work for a company, the company is to pay you.

I had Hughes Net for 2 years. I wish I had read all the complaints before I got Hughes net. I served my 2 years time. The worse company I ever done business with. They are so unethical, dishonest and rude. I wanted to discontinue my service right away. They wanted $400. I decided to serve my time. You couldn't use their internet anyway. Their faulty meter charged your minutes even when you didn't use the internet. I was under a two year contract. After the first year they charged you a lot more.

I have had Hughes for almost a month. I have placed numerous calls to customer services to fix the issue... They have transferred my calls, lost or got disconnected... countless times. When I do get connected it is always to a foreign country with little understanding / comprehension of English. When asked to transfer to a supervisor the customer service reps refuse to do so. When asked to speak to someone who comprehends English they reiterate or repeat what I have just said and the circle of zero communication continues. My case was then forwarded to engineering and the issues continue after they have "fixed" it. I have no clue how to resolve this issue with Hughes.

I'm was not they would install a satellite alongside my DirecTV and was the same size. After installing all the new equipment the serviceman told I had new Phone Number and to call a number and they will reboot the equipment to get my phone number back from Spectrum, and that I was never disconnected until Hughes removed my modem and installed their modem and a small box for the phone and changed my alert phone to my bedroom from the Kitchen. I was on the phone for 3 hrs being directed by some from India and had to register first online and then was told that they could not change my number back because equipment was broken. Then I AT&T who recommended them and put in touch with some from Hughes and they told they will connect me to my old phone which they did not. They put me on with a supervisor, and I told them to remove the equipment and large Satellite from roof and remove the equipment they installed.

This company has a sales team that sells fake verbal contracts and crappy products/services. The "High speed" internet service signed up for is extremely SLOW, consistently stops working and Does not work with any Wi-Fi routers. Do not fall for "Unlimited internet". It does not exist. Company unwilling to own up to their unreliable service and products. Called in over 18 complaints within 6 months of being a new customer. Ended up cancelling on a contract "that was never signed", paid the prepayment penalty and in addition had to climb up on my roof to uninstall the equipment and ship back. RIDICULOUS COMPANY!!! Don't agree to anything over the phone and do not give them your bank information!! They have hidden fees and don't stand up to the services that are offered "presented to you" by the sales team. Worse internet company out there!! This company does not deserve any stars.

I can't understand why it's so hard to transfer my service. I having been calling for months get the same script over and over!!! What is the problem I'm glad my contract is about over. I have paid faithfully for almost two years and haven't been able to use it. I finally get around to calling and I can't get an answer why they can't transfer.

I bought a home and Hughes Network was the only internet provider available. I'm prior military and have moved around a lot. There was a $99 installation fee for Hughes, that they advertise as free. The monthly service was twice what I've ever paid from Florida to Oregon. It's limited and I've always had unlimited. It's the slowest I've ever experienced. This month, I had a family issue, that caused me to sell my house quickly and return to Florida. I was looking forward to cancelling the worst internet I've ever had. However, Hughes tells me that I will be charged $400 next month for cancelling early. I've canceled early before but was never charged such a fee. Let this be a warning to all potential customers. Find anything else for Internet use, anything! This internet is NOT worth it! Absolutely, without a doubt, not worth a penny! Save yourself.

My husband and I moved to North Carolina a few months ago and there is no high-speed internet available for our area, so we thought that Hughes Net would meet our needs based on very little information. We had the dish installed on our roof 2 days after arrival. From the day we had our internet installed, we had difficulty with getting wi-fi, and after 40 days of horrid service, we called the customer service. They checked the dish and said it was not properly installed. They profusely apologized and immediately 'reset' our gigabytes. Keep in mind that the tech man was not due to arrive for 5 more days. The technician arrived with his son on a Sunday and gave us more information about our service than the sales representative had ever done.

HughesNet. What is it? A satellite internet access provider, which is usually a person's ONLY choice for having internet aside from the dreaded "dial-up". Of course, I person "unknowing" will choose ANY CHOICE over freaking dial-up. Jeez. But now, I wish I had chosen dial-up over HughesNet. This year, my wife and I moved to a new location, leaving a 3 bedroom apartment where we had a cable internet service called WOW. We regularly had 5-7MB ACTUAL download speed. I remember I once called and complained about our wifi not working with my Macbook Pro. We also got charged once for something we didn't order on our service. After having HughesNet for going on 4 months now, I feel very bad I EVER complained about anything WOW did.

We signed up with H.N., had everything hooked up, and things went smoothly until our next billing cycle came. Then the connection slowed down to .11 Mbps at times. We called the company and found out we were not told about the data cap from either the fellow on the phone, or the installer. They gave us great performance for the first month. Then, AFTER WE CANNOT CANCEL OUR SERVICE WITHOUT A $400 FEE, they slow down our service and THEN inform us of the data cap.

We were supposed to return the equipment. I am disabled and unable to get on the roof. I had to wait for a friend to come get the piece down. Meanwhile UPS driver comes to pick up. He tells me he can come here 3 times. I said "I promise by Monday it will be on the front doorstep." Sunday morning HughesNet took $320.25 from my account for said equipment. We call customer service. Get a lady that can barely speak English with a rude attitude. I asked to speak to her boss and I got someone that spoke even less English with even more of an attitude! Have spent hours on the phone talking to these people. You tell me I have no recourse but to wait 10 days after they receive their equipment.

We live where there is no cell phone service and have yet to find an Internet provider besides these scam artist. I have literally called almost once a month for the last year and a half because my bill was wasn't what I signed up for or our Internet just wouldn't work. I also got a couple charges for "interest tokens" when I know for a fact I wouldn't pay 8 for 1gb of internet. MORE than half the staff you talk to doesn't speak English and they never follow through with the "we'll upgrade your plan for free because of the horrible experience you have been having". This internet is a scam. I wouldn't recommend it to anyone. You're almost better off not even using internet. Cannot wait till my 2 years of garbage is up so I can get rid of this crap scam.

How can I say Bad, Bad, BAD experience!!! Run away!! Don't get hooked by their sales pitches and offers. This was a very costly lapse in judgement for my family. We needed a land line, so we chose to go with HughesNet internet and voice. We had to pay them both coming and going. While I was told many things were going to be free, in reality, they were not. I was given much misinformation. Also, don't be fooled by their "lightning fast data" and "large amounts of data." I have a very small home based business in which I use the internet for looking up information.

I got the satellite for a replacement for my dsl. While it is faster when it works, paying $80/mth gives me little to deal with as far as bandwidth. With the newer devices, and updates - it leaves almost nothing 1/2 way through the month. Even when I turn the updates off (Windows 7, I can't w/ 10) - it still goes fast. The 50gb after 2pm is really silly. Who stays up that late to use the internet? No, it is currently down, and the chat rep was worthless. She said it may take up to a day to restore service. Really? Whatever. If you can get cable, or good dsl/U-verse, go with it.

My husband and I moved to North Carolina a few months ago and the only option was Hughes Net. I regret not researching this company before getting criminally ripped off and conned into a 2 year contract! The negative reviews here are all correct! Misrepresentation of service, no internet for days, running out of data, being on hold and tech support for hours at a time, horrible customer service reps with major attitudes... Etc. We called to cancel today, and we experienced exactly what the other reviews said. Stuck with a $400 cancellation fee. $400 for what? For complete misrepresentation, and blatant deceit?? We got out of our contract for $150 after hours of negotiating. But what a horrible experience! The absolute worst Company I have ever been in contact with in my life! We should all do a class action suit and get our money back! Ps... We switched to Skyrunner. No comparison!

Oh My Goodness - Why didn't I have Consumer Affairs before I signed up w/ Hughes Net. Absolutely awful service - extremely long wait times for someone to finally answer - then you cannot understand b/c they don't speak English very well. BIG MISTAKE TO EVER GET HUGHESNET non-service... Awful, Awful.

This story is unbelievable. My family was forced to sell my dad's house because he was terminally ill. I tried to cancel his internet service, but Hughes Network Systems wouldn't allow me to cancel because I wasn't my dad and the internet was under his name. I get it normally, but these were not normal times. So we needed my dad to call, right? I literally had to watch my dad, who, as it turned out, had less than 2 weeks to live, call this stupid company from his hospital bed and ask to cancel his internet. Did HughesNet accommodate my dad? No, they fought him over the phone and would not agree to cancel his service. They kept trying to up-sell him on services. My dying dad kept saying "I don't think you understand. I'm going to die in a few days. Please just cancel and confirm that you have canceled it." HughesNet would brush of his remarks, and say "well sir, I don't think you understand, but we have a new discounted plan offering faster speed, etc."

I feel Hughes Net is misleading and gives false information both in advertising and sales information before installation. The service is very expensive for the data allowed and is extremely slow. Furthermore after calling for service the tech didn't finish and said he would be back the next day but never came back. When I called back I was not offered any satisfaction. When I called to cancel they only offered one free month of service which is so poor. It was the reason I wanted to cancel. I asked if they would at least apply that to the cancellation fee and was refused. Do not use this internet. The commercial is totally untrue.

Every time I call to speak to someone they are rude, they put others on the phone that says they are the supervisor but they are not. One CSR by the name of Belki ** if that is her name, when I asked to write to the corporate office about the service I have been receiving and about the way the reps and supervisors talk to you, when she proceeded to give me the address she indicated you would mail it to Hughes Network Systems and then says "Would you like for me to spell that for you." Before that I spoke with another supervisor who says his name is Jose **. Do not believe he is a supervisor because he was rude to me and when I proceeded to ask to speak to his supervisor he says the lady will not be in until later this evening.

Hughes Net is the lowest kind of business. They will do anything to get you to sign up with them and then screw you out of a few more bucks. They don't tell you that it cost $7.00 a month if you don't pay with a credit card. No free hard copy bills. This company wants you to pay all of their business expenses and no one to talk to in this country. You can understand now. Try to get out of your contract. This is the lowest you can get Hughes Net. Bring the jobs back to this country. Try to act like good Americans.

We were very unhappy with our HughesNet experience! We were looking for a rural internet company that would allow us to stream programs such as Netflix. I was assured by the sales rep that HughesNet would be a perfect fit if we purchased the best service they had to offer. He assured me that there was no way we would ever run out of data. We were also interested in a phone and were assured that we would be able to keep our phone number that we have had for over twenty years.

This internet service is a complete joke. They should not be in business. It is basically fraud. Have contacted them several times reg. the slow internet and slow streaming times such as Netflix. I am considering contacting an attorney. $69.95 for "high speed" internet is completely inaccurate. If you complain, you get the brush off. They are well aware they practice fraud. They are obviously not honoring terms and promise what they can not deliver.

It's expensive for a small amount of data. I could not use my Smart TV, because Hughes Net doesn't have the capacity to stream the programs and if I use my iPad the data was gone quickly. I canceled, which cost me, and they won't come and pick up the dish they set in my yard in concrete! The worse excuse for a company I have ever encountered in my 70 years!

Used this company for two years and canceled our service. To return the equipment you need to return the modem and the radio transmitter which is located in the satellite ON TOP OF MY ROOF!! If the radio transmitter is not returned I will be charged $200. I can't get on top of my roof, I live in a two story house. So I called and they said they could send a technician out for $100!! What a money making racket!!! It's going to either cost me $100 to get away from them or $200 if I don't send the radio transmitter back. DO NOT GO WITH THIS COMPANY. They are thieves!!!

I have had Hughes Net before, and mistakenly signed up again last December. 2015. They are a joke and I want to know what to do about it! I am paying them $122.37 plus $17.99 a month, tech support I don't use!! This is outrageous to me and want to know how to report this to anyone!!!

Called HughesNet today to cancel my service. I have been with them for 2-1/2 years, so no cancellation fee was expected. I told them that I would like to cancel on the 9th of the month since I had sold my house and would not be taking Hughes with me to my new location. They agreed to cancel, but said it was their "Standard Policy" to cancel on the 21st as my billing term is from the 21st to the 21st. I said no, I want a refund of my unused portion for the 9th - 21st. They refused to refund anything, and just kept telling me it is their "Standard Policy". When I would not relent, the customer service person told me "Mam, I can just cancel you today if you don't like our policy"!!! I asked for her supervisor, and she disconnected me. I have had so many problems with them over the 2-1/2 yrs that I have had their service, that wouldn't recommend them to ANYONE!!!

I used HughesNet for about a year and the Internet service was awful. The way HughesNet works is you only get ten gigs of data during the day for the whole month. At night it switches to more data like 50 gigs, but it's late at night when you hardly even use the Internet. When I called HughesNet they didn't inform me that this is how their service works. I found out from the installation man. Already I felt like I had been tricked. I was stuck with HughesNet because after a month the cancellation fee is like $300+.

I am not sure what the other bad reviews are talking about, but we have been with Hughes through three modem updates and are now using the Gen4. They have had problems with reception and service, but have always managed to find a solution. The representatives have been 90% friendly and informative. We live very rural and cannot get any hardwired service, so Hughes has been a perfect fit. Many of our friends and neighbors have tried all of the other "rural" internet providers and they all have problems. If you are looking for products and services, with a reality-based mindset, Hughes works. As with any service provider, technicians and representatives can present problems. It is the commitment of the company that makes the difference. I would recommend Hughes.

We started with HughesNet, because they were the only service provider in our area. We have had them for two months now. We haven't received one day of service. I have spent over 18 hrs on the phone with them. We can't get our internet to work and they act like it's our fault. We haven't been able to do anything with the service (not even one video on YouTube). They're saying we're depleting our data and we've never been able to use the service. I tried to cancel and they're trying to charge me a $400.00 cancellation fee.

I have come to this place where I could either do DSL or satellite internet. Big mistake that I went for this service. 10 gb?? If you are used to cable internet in cities, 10 gb will be gone in three days I promise. And when the weather is bad, it is super slow or you cannot actually have any service. I am seriously thinking to stop the service even if I pay the fine. I just hope anyone to stay away from this service so you may not suffer like I do. Go for Jetpack (personal hotspot device). I guess it will be cheaper that way.

One year ago I was given a $30 a month credit on my bill to resolve an issue concerning an unfair repair charge. I have yet to fully see it. When I called to ask why I did not receive it on my Oct. 2016 bill, I was told that I called and complained too much about it and that I needed to wait for it to goes into effect. It takes more than a month for a monthly credit to take effect? It sure does not take them more than a month for a monthly price increase to take effect. My patience is at an end. They are not the only satellite internet service in town.

These folks wanted to charge $400 to activate service even though we already have the dish installed. They silently tried to include monthly charges for services we did not request (e.g. phone service and $7.99 a month to ensure they would respond to a service call within two days and only charge a "co-pay" of $29.95 each time). The agent continually made mistakes entering my information and then claimed my "credit check" did not qualify me to rent the modem even though I was giving a credit card to cover the costs.

Had HughesNet installed in June. Installation tech told me I had to purchase my own router for $80 as he has to pay for them out of his pocket. I have the cancelled check to the guy. Out of 23 days, only 8 were with internet. Customer service has numerous scripted excuses to tell you why you aren't getting internet, ranging from storms in your area, to storms in some other part of the world. They cut the wires to my old internet service, and now they want their equipment back after I cancelled. But I am to send it back to them, or they will charge me $100 to send a tech. They're sending me a box to send it back to them in. Guess what I won't be doing! I told them I'd pay $20 for the tech to remove it which is the balance from my router that was stolen to getting a tech to remove the equipment. I understand they don't want to do it that way. DON'T WASTE YOUR MONEY ON THIS SERVICE! THE ADVERTISING IS FALSE!

I've been a homeowner for many years. I've dealt with various companies over the years for various services. I have to say that my experience with HughesNet is by far the worst ever. I live in a very rural area and was unable to get internet service from any other company, so I thought it was worth a try. Of course setting up service was easy, however when an installer came out to put the dish on my roof, he told me that his ladder was too short and it was my responsibility to get have a 50 taller ladder so that he could install the equipment. After a lengthy call to HughesNet and a threat to cancel service, they set up another installer with the appropriate equipment to do the job. After the installation, the internet didn't work. I called in and was on the phone with a tech for over an hour. Still no service...

If I could rate no stars for HughesNet, I would. Worst customer experience ever. When we bought satellite internet through this company, we thought we would be getting a good deal. We kept "running out of data" they said but we were already paying $49 a month! We had to keep purchasing extra data. We couldn't even watch one episode on Netflix without depleting our data. So we decided to cancel it. When we called to cancel they said we were over our month trial and would have to pay $400 to cancel! Can you believe that! But the thing is, it was only 3 weeks of service. It was 4 weeks of service in their book. But the day they came to install the service the worker didn't bring a tall enough ladder. So we had to wait another week for them to schedule us in again, therefore we only had actual internet for 3 weeks!

We moved where there was no cable and we had two choices of internet. I went with HughesNet because their commercial stated they were fast, reliable, and affordable. First they NEVER told me there were data caps until I ran out in three days so the only choice is to go up on price. I was maxed out at 15 gigs and if you watch one movie on Netflix HD you use 8 gigs. This also ran me over 100.00 a month just for internet. When I called to cancel, I was then charged 500$ cancellation fee, which I was also NEVER told about, then the lady asked me if I could control my children because 15 gigs was plenty of data! Half the time it didn't work, and movies buffered through the whole thing. I got a new and wonderful internet company for less than half of what I was paying, with NO data caps. HughesNet is the WORST. STAY CLEAR!!!

Have had HughesNet for almost 7 years because we live way out in the country and they seem to be the only internet provider here. First of all, the service is slower than dial up, we cannot connect half the time, and the only way to find a customer service number is to google them. When you do call, your call is routed to either India or Philippines. When I asked the agent to transfer me back to the US, that I wanted a US customer service agent, I was informed that HughesNet has outsourced all their customer service abroad and I was unable to speak with someone stateside. Great, now we get to deal with the language problem. For this call, our issue was that we are trying to tie in a new xbox to our dvr. Our dvr/tv service is through Dish and I was told that HughesNet only bundles with DirecTV. So now we have another hurdle. Okay, how do we tie these things in together?

I moved to a new area where they didn't have the type of service I had in last location. I signed up for HughesNet and quickly found that their service was wholly inadequate (slow and 15 gig bandwidth was used within 2-3 days). I attempted to cancel, but they continued to insist that they could improve the problem. After several attempts, I decided to proceed with canceling and the real fun began. They indicated that I would owe them ~$600 to exit the contract and that I needed to return the equipment.

We have been with Hughes Net for many years only because we cannot get any other type of provider. We have the highest package offered 70GB but only 20 GB is anytime and the other 50 GB is for 2 to 8 a.m. We have a family of 4 so we do use the internet daily but we can never watch Netflix or Hulu or any kind of movie unless it was between the hours of 2 to 8 a.m. We will be completely out of our allowance within a week of our package renewing. The package alone is $130 a month and then when you have to purchase the expensive tokens to bring service back to a normal speed for what will amount to be $18 for one day, our bill is over $200 a month. I feel they are being dishonest about our usage and overcharging us because they know we have no other option but to use their service. How they have such a great BBB rating is beyond me. DO NOT USE HUGHES NET unless you have money to burn!!!

I live in a remote area and was limited to options when selecting a ISP. My service never actually worked. I could not get a connection strong enough to stream music, watch videos and it even struggled with sending pictures or small downloads. When I went to cancel my service because it basically didn't work, I was told that I would need to pay an outrageous contract cancellation fee and I would need to remove my equipment myself from my roof. They were happy to send a technician for a couple hundred dollars to remove it for me. What a scam! You contract with them expecting a service, when they don't provide an adequate service they charge ridiculous fees to end the relationship. It appears their business model is more about collecting cancellation fees than providing a quality product. Stay away at all costs. You are better off not having internet, which would yield the same response but with less frustration, cost and unmet expectations.

I recently cancelled my HughesNet service because of a move to a location that already has an internet service provider. My experience with the quality of HughesNet was horrible. It was, by far, the slowest connection I have ever had. That aside, here's the kicker. When I called to cancel service, I was told one of the pieces of equipment I had to return was a radio transmitter actually located in the satellite. When I asked whether the expectation was that I climb on the steep, angled roof a few stories up to retrieve the transmitter, the answer was "yes." I was also told, "if it is not returned, you will be charged $200." I asked if they were assuming liability should something happen while attempting to retrieve the radio transmitter, the answer was "No, that's why you have the option to pay the $200." The worst internet performance I have ever experienced and now this. Be wary consumers, these guys are very, very shady.

Horrible service. Receive your first month (window to try and decide if you want to stay/cancel). After this period real service kicks in. SPEEDS CONSIST OF WATCHING A SPINNING BAR. Never again. Basically lock you in first month and give you everything you need or have questions about. After the first month, you are stuck in a contract and hundreds to get out. Called several times. No options, no way out even with essentially no service and constant issues with all services provided. No management to speak to. Hope anyone reading will not fall into this trap, and BBB will come down on this company to change regulations. Modern day con!

Our Gen4 HughesNet 15 mps service constantly dropped connections (~20 times per day) regardless of the devices we used, had extremely slow connectivity and actual download and upload speeds that seemed far poorer than even 3 mps service we had gotten from a cable internet provider. Despite these problems, we gave Hughes online technicians multiple opportunities to correct the problems and eventually managed to get a Hughes technician out to our home to look at the system (initially they wanted to charge us $140 for the service until we said we would just cancel the service if they couldn't make it right). The Hughes technician adjusted the antenna and the service went from abysmal to terrible - it still had extremely slow connectivity, dropped connections entirely many times each day, and downloaded data at a painful rate.

DO NOT USE HUGHESNET. TERRIBLE SERVICE!!! I recently switched to HughesNet from CenturyLink only because it was a good deal financially. Instead of 55 $ a month I'd be paying 35$ a month. I had been with CenturyLink for many years, so there was no penalty charge for leaving. Bought a new HughesNet router 90$ and got it set up. At first it was ok, then about a month later everything slowed down. Could not stream movies on my Roku from Netflix without a constantly stopping. Everything, including computer speeds on our Apple MacBook were slower.

The worst service I have ever had. When you complain they keep upgrading you for more money. When you are still not happy they charge you a 325 cancellation fee. Worse company ever!!!

My deceased father used Hughes Net. When he died 5 1/2 months ago, we began to close his house and accounts. We called and emailed Hughes Net to no avail to increase his service till we could finish his business - they wanted faxed death certificates, which we tried to do, and other intrusive information. They finally provided us with a way to pay his normal bill - no increased service. Two months ago we provided them with a death certificate by mail and cancelled his service, disconnecting their modem. The house is empty and on the market. They just sent us a bill for a small amount and said we could be liable for charges for equipment. We wrote, said to give us an address, that their equipment was in storage and we would send it to them.

I told them my situation and what I was looking for. They told me they could accommodate my wants with no problems. After 4 weeks it was obvious they had lied to me just to get my money. Then I had to go thru the trouble to disassemble their own equipment to send back to them. I work nuke so I'm out of town for months at a time. I get back to do their job and find out they had already charged my account. Had to go thru the whole spiel to get my money back and they say "Call us back in two days." So they have my money tied up for another 7 to 10 business days. Bottom line is they lied upfront to get my money then I have all kinds of trouble to get it straight. I now have CenturyLink that is honest and providing what they promised.

From installation till discontinuing service a nightmare, as well as super slow when it did work and rude unknowledgeable employees. I implore you to beware. Never again will I use this service I honestly rather go without.

I unplugged my router so nothing could connect to the wifi. The next morning I had lost 1/2 a gig of data. All HughesNet said was I need to manage my data better. How can I manage data that is stolen when no one get login? When I ask for a printout of when and what my data was used on they just keep saying you need to manage your data better. I wish I would have looked for reviews before getting scammed by this unethical, deceitful, and corrupt organization. When I called to signup I asked some very specific questions.

When I first signed up for HughesNet I was promised I wouldn't be charged a cancellation fee because I knew I'd be moving in a year, then they charged me 300$ without notice when I cancelled. They used my equipment to set up the new tenant in my place and charged me another 300$ for not returning their equipment, even though they are currently using it. They refused to help me, wouldn't answer my phone calls or would hang up. I would email and they'd promise to call back and never did. For a few months of terrible service I ended up with over 600$ of charges that were out of my hands. Worst service ever.

I had no choice because there was no other service at my address. I had this put in with a two-year required contract. During the first year I called many times due to no service many times. The customer service were nice and knowledgeable but after many calls and paying close to a hundred dollars monthly just for internet and continual bad service they never got me proper service. I couldn't watch Netflix without continual buffering during the movie. I tried constantly to watch a video on my internet unsuccessfully.

I wanted to try out a less expensive wi-fi and Internet provider and had Hughes Net install a dish and service. The service was acceptable for the first thirty days, however that quickly changed as the "loading" wheel was a constant scourge to my movie viewing and Internet use. I attributed that initially to weather related interference but during the second month of service nothing changed for the better. I finally called customer service around sixty days from the install date to cancel my service only to find out that a early termination fee of $ 400.00 was charged to my account.

I switched from Frontier TV and internet for a DirecTV bundling package with my AT&T wireless account. DirecTV offered Hughes satellite internet as part of the switch. It all sounded good, I would save money by bundling and promotional discounts. I received service from Hughes on July 12. They only supply the modem with one Ethernet connection. I had to buy a router in order to connect with my laptops and printer.

I wished I would have listened to the reviews I read about this company before I jumped off the cliff with them. So here I am, writing a very dismal report for this shabby, sleazy operation called HughesNet. The following is a letter I wrote to the collection agency trying to collection money from me after I cancelled my service early inside the 24 month contract. My contract with them provided for a data plan of 15 GB of anytime data, & 50 GB of bonus data (between 2-8am). Hughes Network Systems failed to provide adequate service to my home during the 24 month contract period. Effective April 11, I cancelled my service with your client incurring the charge of $247.40 for early termination of the contract.

To make it short and simple, HughesNet is horrible. My internet goes out quite often. Today there is a light rain so as usual, I had no service all morning. I have unplug my router for several hours and hope it comes back on. I did this twice so far. Customer Service in nonexistent. I call them and they put the blame on DIRECTV. This happens on a clear and sunny day. Terrible internet and customer service, for a hefty price.

First of all I am so thankful I came here to see reviews of Hughes Net for internet provider. I called for information since I've never been a customer, I wanted prices and amount of data, etc. I did receive this information and then the salesman argued with me about why I should speak with my husband before making a decision and very strongly tried to get me to enter into a contract without speaking to my husband. I politely attempted to explain to him that neither of us did long term contracts for anything without discussing it with each other. The end result of the phone conversation ended with me hanging up on him when he was pushy to the point of rudeness. Thanks again for this service to be able to see reviews of service or lack thereof.

The monthly service we received was fair in comparison to our choices of service providers available in our rural area. However, when we sold and moved we cancelled our service and was told we had to return the equipment. No problem I thought!!! They said they would send us return boxes, but we never received them. We packed the equipment with our moving stuff and contacted them with our new address, they sent boxes to the old address!!! 2 months later they deduct a payment of $72 out of my account for service. I called CS and they put the money back in my account saying they would send boxes again. The boxes never came.

So about 6 weeks ago we noticed huge amounts of our data disappearing. After calling several times and nobody ever calling back when they said they would, yesterday we decided to downgrade to a smaller package. Figured if we were saving $30 a month it wouldn't be so bad if they take a little data back. Well last night, we turned off all our equipment and went to bed. At 11 PM, husband got up and checked. 67 megabytes of our bonus data has been used. I need to know what's going on. I'm super unhappy with Hughes Net right now.

I had AT&T DSL service for years. It was lousy but worked. I received a flyer from a "We Connect" (No indication of Hughes as the provider, that should have been my first warning flag). I called to inquire and was basically lied to about what they "could/would do". I told the salesperson I used 100GB per month (per AT&T) and he told me there was no way I was using that. They told me my speeds would be 3 times faster until after I used up my allotment of, in my case 10 GBs then it would drop to DSL speeds. It made sense however, My real experience was ANYTHING BUT. The initial speed was so-so, in some ways slower than my DSL other ways (for short burst) faster.

No words can describe how ** pissed off I am with HughesNet right now! After my contract is up I'll never ever go back to them. So any of my friends that may need internet in the future I'd never ever ever EVER go with HughesNet if I was you. Got hung up on today after I was put on hold was told installation would be different day than it's going to be. Told them it would have to be weekend or after 5 pm for installation during week now they're telling me I'm set up for morning install. Complained to management group even cussed 'em out on phone which I don't like doing but my blood is boiling so much and so fed up that it just came out of my mouth! So not happy at all with HughesNet and none of my friends would I recommend get them for service. Rant Over!!! Hopefully I save some people from being as pissed as I am!!!

We signed up with Hughes Net in Dec.of 2015. We moved to the country and was not able to get service from our previous provider. We have a home phone and internet with them. It wasn't too bad to begin with. Much slower than what we had, but I expected some slowdown going from DSL to Satellite. The past 3 months have been terrible! I go to use my phone and the line is dead, internet is so slow it's worse than dial-up. Every time I try to contact customer service, it takes close to 5 min. before I can get a live person, who speaks very broken English!

When I first signed up with HughesNet I had a date for installation setup and it took 3 weeks before they finally got the service installed. I got billed from the day I signed up. Then when I was trying to find out why I was using so much data they kept saying it was my equipment, (Computer, Wireless Modem, etc.) Whenever I tried to sign into my account with the DSS # I would get some other name from WI and I live in MN. So finally after sending them a ticket from an airline ticket when we were on vacation showing we weren't even home and I had used up all my data, they finally sent me a new DSS box. That resolved the issue of using all my data. Then I still had the issue of it being slow as a snail speed. They just kept saying it was my equipment. I went around for two years and finally my contract was up so I cancelled them. I received a case number for that.

Do NOT choose Hughes Net as your Service provider. You will be highly dissatisfied. Can't watch a movie, downloading a news clip takes so long you will decide you don't care! Even trying to read a web page takes so long to load you can wash the dishes while you wait. Of course if it rains anywhere in your area, you lose connection entirely so you will never know if a storm is headed your way, that is for sure. But-if you tell them you are not satisfied and want to stop it will cost you $300 to get them to disconnect you. Do NOT choose Hughes NET.

Customer service is non-existent and the web help is a joke. When setting up service they were very prompt. On follow-up problem, good luck. I transferred my prior phone number to the account and needed to find out my phone number since you can't access the answering service without it. Went online, kept on getting responses about how to "port" my number. I already did that, it took over a week to get a human response. I own a business and needed a bill mailed, huge ordeal. Apparently you can't get a bill mailed after they issued it in their system, even though the cycle is not for another 25 days.

I have had HughesNet for about 6 months or so, and I have called them several times. First they were blaming my computer for the slow internet. I got a brand new computer, and it is still terribly slow. High speed internet... HAH!!! Best joke I have heard in my lifetime!! My 4G mobile hotspot is faster than their satellite internet. My daughter was downloading a game on her PS3, and it took 7 1/2 hours for 2800 MB, and in about 1 hour total she got the other 2646 MB on the 4G mobile hotspot. All they keep telling me is that the parameters showing on their side are good. They won't send anyone out to actually check to see if the dish is out of alignment or anything. If I go with someone else, and they want to charge me the early termination fee... then I will sue them for false advertisement!!

I had Verizon DSL and wanted a stronger signal/provider. Signed up with HughesNet because they claimed all my complaints about DSL would be fixed. Two hours after installation I tried to stream a video. It buffered more than I could see the actual video. It continues. Spent 40 minutes on phone with customer service who told me I must have too many devices (tv only) and I could try to move closer to the modem/router or not go wireless. They insist my speed is within the parameters but they can't seem to explain why it buffers more than being able to see the content.

Hughes network is the worst!! Problems with problems since the start! It's extremely expensive for low quality ** Internet! Not recommended at all!!! They keep charging even after we've canceled. Customer service is crap. They won't answer when it's about cancelling or anything! Drop this internet if you have it currently!!

I signed on with Hughes Net 4 years ago. The installation was of poor quality. Cables running down the back porch and across the steps. I experienced chronic problems with the cable connections over the years and Hughes Net would not do anything to remedy. I finally repaired the connections myself. I initially started out with the basic plan and the service was limited to slow wifi. Internet streaming was very slow and broken. Would often freeze up. I was unable to download anything without pauses and delays. Ran out of data within days of renewal each month which caused a decrease of speed and caused an inability to surf the internet.

My husband and I have been HughesNet for about 6 months now, since very first two weeks we have had nothing but problems! Constant excuse from customer service is "you've gone over your limit." What limits? There was nothing said of limits when service was bought. They will not allow myself to disconnect service, I'm not on account. My husband who is in hospital out of state MUST do it!! THEY SHOULD BE ASHAMED!!!

HughesNet's service is very slow and unreliable. I remember the days of dial up internet. Dial up would be much faster and more reliable. Do not call HughesNet's help desk and expect to receive any help because there is no help. My rating on a scale of 1 to 10 is zero, lower than the worst I can think of.

Went through the first month without a hitch. Was able to watch Netflix and other shows, play games on Facebook but the 2nd bill came around and before I even had an email saying my bill was ready they had already taken money out of my account. Did not even get a warning or anything about how much the service even was going to cost. Also they do not send you a confirmation that the bill is even paid. Called to find out why it happened because I did not have account set that way, they pretty much ignored my inquiry and before I was off the phone my data usage which had just reset was gone. So now I am stuck for a whole month until it resets again. The speed they leave you with is barely enough to even open their dashboard to see what happened.

I started with the lowest plan and because we got into the movie streaming, I went up to the highest plan. After several hours of troubleshooting my speed problems using testmy.net, I discovered that my speed was being throttled by HughesNet. I'm really not sure that throttle is a good word - maybe bogged down because of all the other users streaming during the let's say movie evening hours on the Pacific Coast. Their support said that it was a cell problem - too many users in the high gigabit cell. Wow! Speeds would drop to as low as 300 k during the hours of 5:00 p.m.-11:00 p.m.

First of all this is the worse customer service I have EVER received. I have been trying to get a response to a $99 charge not authorized on my credit card and no one even bothers to get back to me since Aug 24 and today is Sept 8 2016. Promised to install Gen 4 and that is not available in my area. They installed Gen 1 so then charged me a cancellation fee. This service is horrible. Do not use this company if you rely on internet for your business.

They are the worst company I ever used, did not explain cost or how they arrive at cost, not knowing about megabytes or gigabytes and how they say I use them was not explained to me. After a phone conversation about my bill (250.00) or so for the second month they wanted to give me a 20.00 credit and 5 giga somethings. I hung up. Now I'm right back where I was - no Netflix, no YouTube and slow yahoo mail, lots of slow buffering. When I call helpline I get a foreigner that has poor english and rattles on so fast I can't understand them. Good GOD. Whatever happened to American workers. It's no wonder unemployment is so high. What can be done with HughesNet? They are a rip-off and they want 400.00 to cancel, but I have no choice or no internet. I will cancel and I will not pay them the sick cancellation fee.

They gave us 10GB a month. First month was ok. Towards the end of the month was running slow. I called up they said my GB were up and would renew at the beginning of the month. New month came and two days later my internet was slow again. I call back and they say my 10GB were done. I barely used it. Turns out the first month they reset your internet for 20 days, so you have decent service. After 30 days your trial period ends and you're locked into the contract.

I have had HughesNet for just over 6 months now and have recurring issues. I had to use them as they were the only company I could find that could deliver service to my home outside of town. It is slow and when I try to inquire why they tell me I have used all my data allowance. I however do not stream shows or play games on my computer. There is no way I am using the data they claim I am and definitely not in the period they claim that I am. They will not send a bill and when I inquires why they said they don't send bills unless requested and will charge $5 for a copy of a bill. The customer service (if that what you want to call them) is outsourced outside the U.S..

They were quick to install, although I don't think I got the speeds advertised. There was misrepresentation of their packages which they didn't seem to care much about even after I ran up the ladder to a supervisor. I found a better deal with a competitor with unlimited data for a cheaper and of course I'm still getting charged their early termination fee. I'm an unsatisfied customer.

This Internet service is horrible! You will barely be able to surf on your phone and uploading and streaming is out of the question! I canceled the service today and was told it was my responsibility to get on the roof and retrieve their radio transmitter! I'm a wounded war veteran and find it despicable that a company would ask it's customers to do such a thing. I was then told they could have someone come out and do it for a $100 fee! I asked to speak to a manager but none would make themselves available. Please please do yourselves a favor and DO NOT GET THIS PRODUCT! Save yourselves lots of money and aggravation.

HughesNet is worse than Dial Up. It doesn't reach through my entire house. We apparently ran out of data after 10 days (3 of which Hurricane Hermine had our power knocked out so we couldn't use any data). We pay $80 a month and our data isn't even good on the first day of the month. It is our only option because of where we live but honestly I recommend just going to the local library instead of using this internet. Seriously, it's a scam and they should be put out of business.

Don't do it! It is the worst decision I've made. Horrible service, beginning with installers. They use a vendor, very unprofessional. The actual internet service is no good. I have to call every other day so that they can send a refresh signal. I finally decided to cancel and they offered me their fastest package at the same rate, still having problems. Cannot even download a pdf document in a decent, reasonable amount of time. Terrible service... don't do it.

If you are looking for a reliable source of Internet service for entertainment purposes - then do yourself a favor and make sock puppets for the family instead. The reliability is TERRIBLE, the customer service is only slightly worse (and that is saying something). For the duration of my contractual obligations, I have finally resolved myself to expect nothing from HughesNet and they never fail to meet those expectations. Save yourself some money and a great deal of aggravation and do not sign up with this company.

The day I order HughesNet it didn't work. Had to spend hours on phone trying to get it fixed and ever since it's been pure Hell. Never could do a speed test. I had a high dollar wifi modem still took forever to get on and when you call it's a joke they don't know anything. I final had enough and after a year and a half I cancelled and lo and behold I ended up with a 160.00 bill. It's suppose to be 15 a month left on your contract but when I questioned it she tells me it's not calculated like that. This had to be the worse internet service out there. Do Not use them. You will come to regret it. Such a scam. Their crap doesn't work like they say. Buyer beware.

The worst installation and customer service I have ever seen. The installer only set up one computer and did not explain how the satellite service required a different networking process than standard internet. The D-link router would not connect to wireless computers and customer service refused to discuss the router they provided because it was a third party system even though they just installed in an hour prior. I was sent to D-Link customer service who said only Hughes Net could perform service on this router. Back and forth over and over and no one would try and solve the issue.

Very poor service. Do not use under any circumstance. We have had problems all summer and fall (2016) with our service going out. Every time you call customer service, the first words out of their mouth is "there will be a $29 service call fee". After 4 service calls and me cutting down several trees in my yard (ground mounted dish), the technician finally told me it wasn't trees blocking my service but rather a bad transmitter. Oh well, I didn't need those trees anyway, right. Now comes today, 1 Sep 2016. We are moving and have sold our house. Since we will be motorhoming the rest of our lives (retired finally) we had to change our address to a PO box so someone could check our mail for us and forward it periodically.

My mother bought this service because they did not accurately explain to her how the data usage worked. A 10GB plan (valued at $60 per month) has managed to be completely used in two evenings... This a total and complete scam. I have never been so dissatisfied with a service. They trick people who aren't very informed of technology or cannot get another provider in their area. And then because everyone quickly realizes how bad the service is the cancellation fees are through the roof. This company is just cheating people out of their hard-earned money.

My credit card expired and we had our service cut off. I was joyous -- finally a reason to sever ties with service that was mediocre (at best) for years. I called beginning of April and told them I no longer wanted service. We had been with them for nine years with the most recent modem upgrade three years ago so we were clear to cancel out of that two-year deal. I told them they no longer had ANY permission to try and charge my credit card and no, I would not give them a new one; that I would mail the last $61.54 to them and that if anything else came up that they should mail me a bill and if I didn't pay it to send me to collections but DID THEY UNDERSTAND THAT THEY DID NOT HAVE PERMISSION TO CHARGE MY CARD ANY LONGER? Which they already said they could not do and that's why my service was interrupted and this conversation was even happening. They said they would send me a box to return gear and if I didn't after 45 days then they would charge me $300.

Dial up speeds. Data caps are a rip off. You can look at a shows size and watch it then the internet cuts out before you have used your allowed data. For example: you call up and buy 500mb at a time for $5 for each 500mb and spend $20 to get 2.5gb and watch a 1.4gb movie and it stops half way through. We just spent $20. to watch less than one movie from home. What a rip off!!

Wish I could give no stars. First off, terrible internet service. Barely worked. When I cancelled, they didn't tell me to take a part off their satellite when I was to return the modem and charged $300 for it. The service tech never mentioned it on the phone. They claim they put directions on the box but there was nothing there. Sounds like a scam to me as that's a way they make their $$. Very rude and poor service. Save yourself a headache people, honestly. I never write bad reviews but HughesNet needs to be shut down.

PLEASE READ ALL THE REVIEWS BEFORE YOU DECIDE! THIS SERVICE IS A SCAM! It is an internet service WITHOUT SERVICE! Beware! They will also try to lock you into a 2 year contract while they have you on the phone... You will be billed for canceling. It's just a poor choice all the way around.

Got a new credit card and updated HughesNet billing on our North Carolina account. HughesNet turned on the service that was paused for the winter and took over $300 from our checking account. They never returned the money to me after dozens of calls so we just kept the service and ate up the credit. Got to the mountains this year and they had already turned on my service, however, it wasn't working so I had to spend hours on the phone yet they had the nerve to charge me for the month it was on even though it wasn't working. We were one month shy of our 24 month contract so we decided to cancel and pay the one month fee. We were sent the box and immediately returned everything.

HughesNet has been an absolute nightmare to deal with since the installation of my internet. The installer had a 10am appointment. Didn't show up until 3:30pm. I purchased the router from him at an additional cost and he said my card didn't go through however I checked my account and the money was debited but he wouldn't leave me the router! Then on three separate occasions they have debited my account stating different excuses each time. I sat on the phone over an hour and given the runaround as to who I had to contact for the refund eventually I got the money put back into my account. However this time "Aug 15th" they debited my acct $215 and still no refund. Avoid this company at all costs. They are horrible!

I signed up one year ago and told Guy on the phone that I would only be staying here a year and I was unsure of where I would be moving to in the next year. He assured me on the phone that if I was going to an area they didn't offer the service or I couldn't have a dish put on the building there wouldn't be a cancellation fee. He also stated that this is a recording line and it would be in the records, that was a lie. He was not recording that part of our conversation, it only recorded when he wanted to record. It is clearly in my lease that we cannot have any dishes on the building and the person from Hughes Net I was talking with to cancel service didn't even want to see the lease. I would NOT USE them again and I would not recommend them to anybody. Keep away from this company. They lie.

Horrible service. 3 times I can't get all the equipment delivered. They did not care for a customer who is new and had a bad experience.

I spent 2 HOURS on the phone with these people yesterday trying to resolve issues with phone service. The most incompetent, least knowledgeable people I have ever dealt with. They were supposed to install phone service when my internet was installed and they "forgot" to put it on work order. They sent me the necessary hardware but when I experienced problems getting hooked up, I called customer service and it was an absolute nightmare. Because of where I live this is the only service available, but DO NOT COUNT ON ANY TYPE SUPPORT FROM THESE PEOPLE!!!

I attempted to hire Hughes Net on 2 occasions: the first on July 13, 2016 and again in August 2016. The first time, the sales guy WAY over sold me on the biggest, most expensive plan and told me that getting this "Frontier Secure" added service for an extra $13/month was *absolutely necessary*. After waiting weeks for an install, their installer was a no call, no show to give us internet service, so I cancelled my Hughes Net order. I was told that I also had to call Frontier Secure separately in order to cancel that add-on service that Hughes Net added without my consent - they are a different company. I called Frontier Secure and they claimed to cancel the order but now 2 months later, the charges were never reversed and they are still charging me.

Be aware of this Hughes network system. After receiving equipment, we found out that it is not compatible with our camera system. The internet was slow and there was never any connection to the internet sometimes. We called and complained regarding the service. We informed them that we are sending back the equipment and canceling the service a month in advanced. We were Never told that we would be liable for the cancellation fee which is $449.19. At first initiations, we were told that if the system was not working, we would be able to return the equipment back to the company. 3 months past and they could not find the equipment.