HughesNet Reviews

I had 2 technicians who worked well together and got the job done in good time. They were very knowledgeable and helpful. They were here within the time frame that I was given. They answered all of my questions and showed me where the password would be located if I forgot it. He also set up my phone and computer for wireless.

When I speak with customer service representative they are attentive and understand why I'm calling. I get the discount I need and my bill is feedable. They are polite and patient. I usually am not on hold for a long time while they look up my account.

Account needed updates for auto pay. Information that was on file had expired. Was traveling and unable to call in update. Representative was quickly and sufficiently helpful!! He was very courteous and respectful to me as well. I have recommended HughesNet to newcomers in our community.

Your representative was very professional. He did everything he could to make sure he took care of the situation that was brought to his attention. I was very satisfied with his ability to get the problem taken care of. He deserves a pay increase regardless of his length of employment. My hat goes off to him. Companies need representatives like this person.

The user I.D. that I used to access my account was not accepted. Your customer service rep. gave me the correct I.D. and I was then able to examine my account payment history. She was very kind and patient in helping this old fellow with his poor technical abilities. On another issue, I noticed when I opened this website that you have an incorrect street address for me. You have my street address as Peru instead of Perene Avenue. You may want to correct that. Thanks for providing such helpful customer service.

I have been with Hughesnet for years. We have no choice as we live in the foothills and have no cable or DSL close by. Started out with Gen4 and had nothing but problems, mostly slow internet. So Gen5 came out and was supposed to be WAY BETTER. So I switched over. We were guaranteed Maximum 25 MBPS and Minimum 15 MBPS. In the last 3 years, we have been lucky to average 4 to 7 MBPS. I have called Hughesnet tech [which is a joke] and get told the same thing every time. "All looks ok on our end. We will have a to "escalate" this to our techs and someone will call you within 48 hours." Normally no one calls. If they do the problem is never resolved. Oh we will get higher speeds for a day or 2 then it's back to the same slow speeds. Tonight and the last 4 days we have been getting around 512 KBPS topping out at 1 MBPS. STAY AWAY FROM HUGHESNET!!

I thought with a dish on my house, I would finally have reliable internet, but I do not. It is horrible. I don't turn on wifi on my phone because it never works. You are the third company I have tried... Janet **

Cancelled my service & sent back all equipment & was still charged 327.25 for equipment. They are just like the rest in charging you anyway even though you send everything back as requested. They don't care about nothing but MONEY. So be aware of HUGHES NET.

Your internet service is the worst I’ve had in twenty years. After a month and a half I am canceling my service. Your salesmen lie about the service you get. Your service department said to shut everything is off and unplugged when not in use. When checking the signal from your end they say everything is great. Yet from my end it is not. They said that’s the best they can do. I will be sharing this on many web sites so others will know how bad your service is so they don’t make the same mistake I did.

I have been with Hughes Net for about one year now. I have called them at least 50 times and got NO satisfaction at all. They keep giving me the run around. They suppose to call back at a certain time and NEVER do. Went from $60.00 to $120.00 and still no results. I want to cancel my service and they want to charge me $400.00 for something that never worked right from the beginning. You have the worse tech support of any company. Your so called people cannot speak ENGLISH and it is hard to understand what they are saying. Very dissatisfied with HUGHES NET Don't promise a call back and don't do it.

Phone system Horrible. Could find telephone number, could not understand me. When I finally got someone and they were extremely nice. I hope I never have to call you again, if so it may be to cancel service which I do not want to do. Your people have been extremely nice.

I am not a argumentive person or loud, my first agent falsely use my experience, second agent hung up on me, (I was not yelling I remind you), only to get a sweet young lady who apologized repeatedly for the treatment and she did her very best to make things right, bless her. August 2019 term is ended, at this point, researching. Saddened.

He was really friendly and he help to resolve my issue quickly. He was very knowledgeable about my issues.He took his time, also he was polite. He did not try and rush me through the process. I would recommend Hughes Net to my family and friends.

It's has been an exasperating experience in time spent and "dishonest" agents. First, time spent since conversion to Gen5 in Mar. roughly 6 agents and a total of 15 hrs trying to resolve the speed issue as promised. Many "fixes" were tried and none improved the download speed. We had acquired a ROKU in anticipation that the faster speed, promised in Gen5, would allow minimal buffering. After 6 weeks of "merry-go-round" trial and error we will cancel our Hughes subscription. We ask that you remove the balance in our account for April since we did not receive what was promised and time spent should cover the use of email/Kindle during that time which were adequate w/ Gen4.

I recently moved from Brooksville Fl. to Venice Fl. I have Hughes Net for my computer service and Dish network for my cable. When I called Hughes Net because we are moving to a new home they wanted to charge me $299.00 which I thought was outrageous, I was renting the place at 417 Bimini and now I'm buying at 968 Haiti, which is only a few blocks away, I think they should alert customers of this on their first move. They did after a lot of arguing and now I'm still paying $149.00, which I still find unacceptable, the customer service agent was very nice and accommodating. Thank You.

The technician was awesome did an awesome job moving the satellite and made it extremely nice. My only concern is that the internet is very slow I was under the understanding that it would be faster than what it is. Thank you for waiving fees.

The service is terrible. We were promised before going with them that if we did the biggest package (a whopping $150 a month) we would be able to use our multiple TVs and phones/tablets with no issues whatsoever. No problems with streaming speed. So we went with them. Well in less than two months, we’ve not once been able to have more than one TV on at a time. We even turn our phones off to try and better the TV. (It doesn’t work).

I have been a customer for a little over 18 months give or take, of HughesNet wifi service. In that time I have had an overwhelmingly bad experience to say the least. Our internet has been working so poorly when our data is within our monthly allotment, on top of that I have paid for extra "data tokens" that work at the same poor rate. These "tokens" are Extremely expensive and before you know it, you have a $500+ bill just to watch a 2 hour movie or stream a couple of Netflix episodes. In effort, I have lowered the quality on our devices and television to the most basic screen resolution. Which of course has no real effect, even though their customer service says it should.

They can sure take your money and we still have NO WiFi. I have spoken to them explaining how upset we have been with their service and at the beginning the WiFi was SO SLOW and just got worst until we had nothing!!! And we have only been with them 5 months. VERY UNHAPPY!!!

I called for very slow video streaming. Though it's still not great, having no other option I will have to be content with it for now. The tech person was very helpful and did her best and did improve my speed somewhat.

We are and have been all along Dissatisfied with the service supplied. I have called almost every month. The latest is. The guy told my 80 year old husband to go up on roof to get a part our of the disc to return. My 80 year old husband is not going up on our roof. This is really the last straw with you people.

I had been trying for a week to reach someone,, I was put on hold every time for a dept. then transferred to another only to be put on hold again,, I don't think at 8:00 am you would be that busy. Finally this morning 4/22/19 I decided to stay on the line,, after almost 15 min. I got someone,, I wanted to place an order to disc svc after a lot of questions. Some of which I did not understand. I think the call was at an overseas ofc. Finally placed the order and was told there would be a 200.00 disc fee,, I said we were not advised of this nor did we sign a new agreement last month,, he was very rude. Said, "Well you will be billed and have to pay and send back the equipment or you will have to pay for that too." Why can't you come get it? You brought it out anyway. I was very frustrated,, I realize you probably don't care since I've going to disc. service but I felt I had to report this...Thank you.

I have had your service for 20 months and the first time I ask to send out a tech to find out why our service is extremely slow you want to charge me $150 up front, I will be seeking other internet services.

Yes I am a disabled person on disability. I am 61 years old and I am able to do a lot of things and one of them is climbing up on a ladder. I realize I have to pay $160 for canceling my contract early. That is okay but to tell me I have to get up on a ladder to take a device off to save myself $100 from you guys doing it is absolutely insane in my opinion. I am disabled and I cannot do it and I don't know anybody in this area that I live in because they are all too that would do it for me and your people keep telling me I have to make a commitment to disconnect before they can tell me whether they're going to waive the charger or not. This is ridiculous. This could be handled in a different way you have my number you can contact me. Thank you. Kevin **.

Very bad internet’ and dishonest sales. They say one price and bill you another price and the service is very bad even more than bad. Instead of solving the problem the management made it worse. You will get bad reviews.

There is not a SINGLE person that is happy with this crap. They clearly are paying for these 5 star reviews. This is a TERRIBLE COMPANY. I hate everything about this place and I hope it gets shut down.

Very helpful, and took time to explain how to operate all equipment. Had to call tech support to connect PC. Very impressed with service. Stayed on the phone for at least an hour to resolve the issues. Always kind and taught me things that I did not know in the beginning.

Talked with associate in March and they told us the total amount due which was over $400.00 for Bill and cancellation. Paid it and sent the equipment back to them. Then in April got another bill for over $300.00. Called and they said that the $400 was for cancellation only. You guys are a rip off company!!!! I will make sure family and friends never want to use you! Your associates lied and you rip people off!

Today 4/22/2019 my husband takes off of work early because we are scheduled for HughesNet to be installed at our house between the hours of 11-2 today. My husband is at home waiting, and waiting and he finally calls them to see if someone is coming out to our house to install internet at 2:45PM? Well, customer service tells him, “We are sorry for the inconvenience but, the installer had a family emergency.” Ok, that is not not the installer’s fault at all. Customer Service then tells my husband, "It will be another 3 weeks before we can get someone to your house for installation". My husband told them, “Never mind, cancel our order, and I would like a refund.” We had to pay 89.00 upfront. Also, it will take 24-72 hours to refund our 89.00 plus a majority of the day off with 0 pay.

I was a HughesNet customer for over two years and I felt stuck. I lost signal every time it drizzled outside, yet there weren't many options for internet in my area. I also felt misled by the salesperson when I purchased my package. I explained what I wanted out of my internet service. I specifically said that I stream television shows and movies regularly from my smart television.

The man was nice enough, but he set up the internet modem on my computer chair and I can’t move it. Secondly, my landline hasn’t worked since he got here! So I am not getting any service on **. I am hoping I won’t be charged! Thankfully, my internet works, albeit slower than it used to.

When we called in for assistance as to why we kept getting only a choice of Generation 2 on our router when we paid for Generation 5, it took 3 tries to get in. We were hung up on 3 times. They advertise on TV that there is no throttle back but that is a lie. We increased what we pay and still get throttled back. They tout high speed internet but that is only about 2 weeks a month. We are looking for an alternative internet provider. My wife is on disability and has not used the internet for her work since December 17th yet they say we are using the same amount of DATA. On a scale of 1 to 10, they are a 1.

My Internet is down again, absolutely no service. I live out in the country and I lose service all the time. And as we are speaking now I have absolutely no service. When I called your text I told him, "Just disconnected."

I called in asking for help, I know what the problem probably is but was told still have to look at weather and run tests. But after being on hold for some time and no one checking back with me I hung up. Very disappointed!

I was having problems with my billing or so I thought. The lady I spoke with showed me that there was really no problem at all. I was so relieved. I can start using my computer with no worries. I will be glad to tell anyone how good the service it is.

I had a new roof installed and they could/would not reinstall antenna on a metal roof. Needed it installed. I called and they scheduled it for Saturday. The tech called that night and said he’d be there the next morning. In pouring rain he reinstalled and I have internet service and your tech was sooo polite.

I called support about my brand new install because I felt my speed was very slow. Tech support verified it was and that someone would call me within 48 hrs. Got a call a couple days later and was informed I could not be helped unless I had a computer or laptop. The person upset me due to his persistence that he could not help me unless I had one of these two things. Have not had contact with anyone since and my internet speed is still the same. It is slow!!! I am very dissatisfied with this service and company!!!! And of course, as I tried to send this, got a message that my connection was lost!!

Reception is very poor. I live alone, am the only one using devices. I am gone most of the day. When I am home I lose connection several times on my computer. If I watch Netflix or Amazon, it is constantly loading. If it rains, I do not get service/reception. I just lost connection and can't even send this. I need to wait and try later.

Modem went out, explained problem to tech at CUSTOMER SERVICE. Said she would send me a new one asap. Received it next day before noon. I could not expect faster or better service. Thank you very much. I was totally shocked at how fast new modem arrived. I had my computer up and going within 12 hours.

Just got to talk real professional like was real understanding and everything that I asked him. His service was excellent. If I have any problems I will feel free to call again anywhere. In other words he really knew his job.

Never had experienced a internet this slow. The salesman never explained how slow it was. Very very unsatisfied and do not recommendable to anyone. I had Spectrum before and like it better. Hope you fix this issue. Also, Netflix is not working, fix it, please.

I lost connection to the internet, I reset the modem and still was not connected so I called customer service. Your rep had me back on in minutes. He was very nice and professional and knew what he was doing. Thanks.

The representative was very knowledgeable and efficient. He was also very courteous. He reviewed my account to make sure that no unwanted activity was going on with my account. He also ask if I was happy with my service and I am.

Problem not solved....not happy. Email said problem resolved. This is very annoying. This is so stupid. No internet is a inconvenience. When it does work it’s as slow as molasses. Advertised on tv fast internet.... wrong!!! So stupid.

I settled my issue quickly and the Hughes rep was pleasant, friendly, and knowledgeable. I was pleased with my whole process. I would use this company to borrow money anytime. I am glad I was able to settle this account.

I needed help to find my password. The HughesNet agent was very helpful and kind. I had no idea where to find my password. You never know if you can trust someone. He was very patient with me. Thank You. Sue

Internet is awful, very disappointed. Internet is extremely slow and it is constantly searching. I use it to scan Facebook and it starts and then searches, at least four or five times, I have unplugged and it doesn’t do any good. I have tried to submit 3 times and I lost connection.

They keep their word. I started in March w/ HughesNet but there were a lot of problems & I didn't have internet at all. I called in & spoke w/ different persons who ran speed tests & agreed, I did not have internet. Some days it was snail slow. Several people told me I could get a $20 credit for 3 months. So when I went online to pay & found I hadn't received the credit, I called to find out why?

Very. Helpful and pleasant. Also very patient with me. He did more than any other technician in the past. My internet was always slow. I'm hoping that this will resolve some of that. I feel he was a very positive tech.

When I was solicited the HughesNet service I was told that HughesNet would be 5 times faster (25 MBPS at their slowest speed) than my current provider (5 MBPS), which has never been the case. My internet speed is so much slower than my previous provider even with my home computer hooked directly to the box. I was also never told that after the "10G" used per month my "speed" would drop to 1 MBPS to 3 MBPS.... They also told me that the WIFI box they provided would broadcast and cover up to 100'. We barely get an intermittent signal 25' away in our master bedroom. We've called tech support and they "troubleshot" the system and everything looks fine, but if I wanted a tech to come out it would cost me about $100. I'm locked into a 24 month plan that I was sold on with lies...

The lady name Amanda was not friendly at all. She rush me off the phone. She was very rude talking did show me any respect. I wanted to ask her another question but was afraid I was taking up too much of her time.

My call to HughesNet has not been resolved although it’s listed as such! I called 4/18/19. Talked to a person whom I could not hear or understand. We attempted to talk maybe 8 minutes and hung up with a promise of a return call because of a bad connection. I waited an hour but got no return called. I called back at 10:17 talked to Al ** whom I have talked to before and had no satisfaction. On 4/15/19 I was given info concerning my bill. To my surprise today was a contradiction of the initial call. When I questioned the discrepancy I was treated as if I was wrong. There seems to be a problem every month since I signed on and I no longer want to deal with this. Unfortunately I am stuck or I have to pay $500.00. This is unacceptable!!! Bad business and loyalty to customers. I will never refer anyone to HughesNet!!!

I would not recommend HughesNet to anyone. I was well aware that I would not have speeds like I was used to with Spectrum. What I was not expecting is how poorly this service performed. Every day no matter the weather....be it calm and sunny or windy and rainy...my service will go out intermittently. Some days it's once a day other days it happens many times. Calls to customer service are a waste of time. While the reps are always friendly and try to fix it it is never resolved.

Wasn't on. Somehow it be became unplugged a tiny bit and so he had me check it and it worked. He was very concerned and very helpful. There really are no other words to say except that he was very good working with me.

The lady that took care me she was very kind and courteous, She helped me resolve my problem that I had regarding my bill, I hope you have more people out there like her. Tell her I said thank you.

I was a HughesNet customer for 2 years. It was a nightmare from beginning to end and some. The numerous phone calls throughout for poor internet was ridiculous! After finally being able to get out of my contract a little early I received a box to return equipment. After doing so a few weeks later my account was billed $318 for equipment not returned. I called and was informed it was their mistake and would be back in my account in 24-72 hours. After the allotted time still no refund. I called again and they wanted me to go through all of the same 30 minute call I had done so on the previous call. Not to mention they outsource everything so you can barely understand what anyone is saying. I can’t express how awful this company is and how bad of experience I have had with them!! I had to finally file a fraud claim with my bank and stop payment!

Just needed to know if I had changed my email address. Could not remember my pw. Everything is fine now. Thank you. Also asked about your association with DirecTV if you were in combo agreements with them. All is good, thank you very much, very good assistance.

This has got to be the slowest internet reception brand known to man! It's ridiculously slow at all times! My god we can't even watch movies & especially on DirecTV! Think we're definitely going to switch to CenturyLink! So disappointed & dissatisfied, Mr. & Mrs. **.

I have used HUGHES for many years and just today discovered wifi. Need more info for customers as this feature was unknown to me until I called customer service. Make a owner's manual to help customers take full advantage of the service.

Both NetFlix and Prime do nothing but buffer and buffer and buffer every 30 seconds. I am so disgruntled with this that I could scream. I will be calling soon to request removal or a booster installation ASAP! This is not what was promised by HughesNet

Customer Service department needs more work on their communication skills. They tend to lack that part when talking to the customer/s!! They also need to “LISTEN” to the customers needs!! Also the service you sell is not what it supposed to do and mind you I purchased the high speed internet plus the 50 more so I’m supposed to have the highest speed and it’s “NOT”. It buffers and I always have problems getting connected to it. I’ve never encountered problems with Spectrum like this. I’m so disappointed with this service!!!

This is disabled daughter's home, rented from us. I pay for phone. We kept previous Comcast service over 2 weeks while you ported #. Per Comcast, they released but you didn't port, even though plenty of time according to your staff. Lost their long-time # had by all the family, even though I kept contacting your customer service over these 2 weeks. Told by them it would be ported before disconnect of Comcast line. Didn't happen per their promises, so decided we don't want your services.

The internet service is extremely slow.. We don't know if its the placement of the dish or if it's the service.. Constant buffering. We would like to receive a paper bill as well. We can not use the internet service on our tv without lagging and buffering.

Slow and inconsistent, doesn’t work at night and doesn’t work when it is raining outside. The constantly drops every second and can never keep a strong signal. This is the worst internet experience I have ever dealt with. I can’t wait till Comcast is available in my area.

Before we had HughesNet, our e-mail service was faster. Now, when watching a video, it starts and stops several times buffering. This is truly annoying! I understand that I was advised there would be a delay for e-mail, but not the buffering!

Was skeptical at first about using Hughes because of past experiences of friends. They recommended not to go with Hughes because service was not reliable in their experience. After talking to a representative of your company and the discount in my area I decided to give it a shot. Been using your service now for one month and I am very satisfied, so far.

My speed was improved after I called. But the following day it has slowed again just like it has been doing since I got the system. It is very disappointing when each time I try use my internet it is slower than fail up, until I call again.

I have had Hughes Net for six years. Before June 5 it was unbelievably bad. When I got June 5 it improved. The tower where I live was discontinued so I did not had cell service. You cannot use your phone with USENET router. So I called them and told them I had to change to a company where I could use the phone. They told me I could have the phone service since I’ve been a customer for six years for free. Then they doubled my monthly payment. They will not refund you ever. So I called him and told him I was not going to use their phone. They told me since they had mislead me on the monthly fee they would discontinue it for free.

The installers were professional, answered all of my questions and were faster than I thought possible. They made sure I understood how everything worked before they left. We were very pleased with the service and it works very well now that we've had a chance to experience it for several weeks.

I am pleased with the services at this time. I was not sure at first, it took so long to get my old telephone number back in service. It was a inconvenience to have to notify family and friends of a temporary number, then re-contact them about number being restored.

Unable to watch a soccer game or a show or a movie without it stopping freezing up! Just not happy with the signal. I will try for another week. If it's still bad I will have to terminate the service! Thanks.

Average service. Strength is not always that strong. Sometimes difficult to connect. But it is workable. I am not sure why we have to write so many words. I like to be short and to the point. I wish there was a way to get a stronger signal.

The service is for our River house so we are not there all the time. I wish the install was run the same as the Satellite TV was run from the roof to the living room but it was not it was run from the roof to the upstairs bedroom. Not ideal but it works. The tech was very nice but needed to come back out after the install because the dish had moved and we were not get a signal. He was able to come out the next day and get that working so thank you.

The men who came to install the satellite were very considerate. They took their shoes off each time they came into our home. The price is right regarding the internet service. However, the internet service is a bit slower than expected. I would recommend HughesNet.

Was expecting more. The bill is too pricey for the amount of gigs that are offered. The Internet is very very slow and disconnects itself a lot! If you want more customers I suggest you go higher in extending the cable connections even on super isolated places.

Works okay when the weather is fine but slow for most of the month. Everything is going well and I would recommend this to a friend who needs internet but lives in a remote area like out in the country.

Internet only worked the day in was installed on a Thursday. Then I lost service on Friday and a technician couldn't fix issue until Monday. It's been a couple of weeks since the first inconvenience and now I am having issues with the speed on internet and movies.

For me to receive billing or other mail from you must use my P.O. Box. I don't get my mail at the 4749 address. I had called HughesNet and talked to a male employee about this problem earlier and he told he had fix the problem and corrected it. I also asked him if I needed to make a payment. He said NO. I was in good standing and did not need to make a payment. Future mailing **. Someone in HughesNet dropped the ball. Now and because of you I have no service. To let you know I have sent you a check for all past payments. If you can't use the correct ** don't cut my service.

I had AT&T and I was using a hundred gigs a month. And now I am with you and I've haven't even used 20 gigs in a month and I've been on the internet quite a bit. Thank you guys and I appreciate what you guys are done for me.

I live in a rural area and satellite was not my first choice. The installation went ok, but the actual internet delivery is still slow and irregular. There are DNS issues because of the 22,236 mile hop the packets have to take. And gaming and VPN are not ready for prime time. The folks at Hughes are friendly and responsive, but this type of service is still for emergency use only.

Lost connection on one TV. Person I messaged was knowledgeable and polite. Got it working again after 20-25 minutes. Same thing happened today. I pulled the cable wire up from the floor and pushed it back down in the floor and it started working again. That has worked 4-5 times now. I think there is a wire/connection issue somewhere. Only happens on one TV.

I have been told multiple times by sales staff I would be able to use a VPN connection. Each time I call I get a different answer and upgraded from residential to business account to help with my internet speed. A manager advised me the business account will not help my issue. I am trying to cancel for over a week and do not get a return call and none of the sales staff can help. I am very dissatisfied and disappointed. I made it clear on each call I use VPN connection and work from home. I’m having to work from a relatives house because the connection is too slow for me to work at home. Please cancel my service.

The gentleman that came and installed the HughesNet dish was polite, friendly and helpful. Unfortunately, after that it was downhill. Slow service, I couldn’t get more GB and I try and watch Netflix and it buffers off and on throughout the whole show.

Upgraded to gen-5 due to my Gen-3 stopped working. The technician arrived early and is a great guy. Worked in the rain and had to run a new cable from the dish to the house. (That's why my Gen-3 wasn't working. Cable was broken somewhere.) Gen-5 is faster and has WiFi built in. So far everything is working great.

Josh from Custom Satellite installed our 5g wifi. He is wonderful to work with and very knowledgeable. He was also punctual, polite, he gave us very good instructions on how to make the most of the WiFi. Would recommend him to anyone. Thank you Josh!!

This service was 10Xs slower than the UVerse I currently have with being told I had 13 more MB than what I have. I'm so upset I even wasted my time setting this service up. And I was told that I had a 30 trial period to decide whether or not I was satisfied without being charged an early termination fee. But when I called to cancel the lady told me different. She supposedly waived it because I was misinformed. But I never sign up for anything unless I know I have a chance to see if I am satisfied so I know I was told a trial period initially. I will not be recommending your service, matter of fact I will deter anyone from signing up because of all the miscommunication and shady service.

Totally waste of my money. I wish to God would never have from Windstream even as bad as Windstream was. I'm getting speeds that don't even equal one Meg on download at least when I was under one Meg with Windstream It was a lot cheeper???? Had to give one star out of five. They don't deserve one star.

Being hard of hearing I was able to communicate and get the answers I needed. Did not understand why I got the email from Hughes to start with but everything was resolved. I have been a customer with HughesNet for several years. 15 or more.

I wished that the e-mail worked better. Everything else is fine. I don't understand why sent messages are also sent into the Inbox. That's confusing. I otherwise have no complaint. I look forward to using this Internet service. There is little more to add. Except for e-mail, all is fine. Thank you.

When I ordered and had Hughesnet (HN) installed, I was told that the Live Streaming we had (Sling) would work fine. It did not. It was buffering and rebooting so much we could not watch one program. I called HN two times and talked to technical support. They tried to fix it and it got a little better, then returned to the former state.

I am very dissatisfied with the internet service. When I signed up I was told all I had to provide was a monitor. I told the agents Jose that I didn't have a computer except for my phone. He told me that the only thing I needed was a monitor and he lead me to believe I was going to get a phone also. Of course this didn't happen.

I am very pleased with my internet. It is so much better than what I had before. I am very glad I changed. I would recommend it to a friend or family member. Downloads are so much faster and it is always available.

Install guys were great, as far as the reception and speed it’s mediocre at best. I guess it’s the best they can do via satellite. Images when watching movies goes in and out even on clear days. When I used my iPhone hotspot it was quicker.

I was excited about the prospect of reliable satellite internet. I am on a street with no hard wired internet and it seemed like the best choice. Some things that made me furious is going thru all my data in 3 days and then being told I should unplug my TV when not using it to avoid a possible software update on the smart TV during the day.

Tv reception was not clear. Issue resolved and data questions answered. Maybe we are lined out now. Hopefully the issues we were having and the data consumption is balanced out. This has been an issue since we have signed up with Hughes Net.

HughesNet continues to disappoint in product and customer service. Product is more affected by weather than any other satellite service and customer service only gives you scripted responses. Horrible company that is misleading in initial performance and hasn’t made a continued effort to improving service.

Past 2 years when it works. It's poor reception no or little wifi. Came out to fix it. Guy was rude. Wanted money and looked like he was shopping when he had to borrow my ladder out of garage. Now doesn't work at all again for days. I'm paying almost 90 bucks a month for what???

This company is an absolute joke. They have did nothing but sell me lies from the beginning and when I call them out on it they just run circles repeating the same BS. They will lie to you, give you junk ** service, then take your money when you want to cancel because they used false advertising and suckered you. Thanks again Hughes Net for the ** service and your foreign customer service people probably like Americans even less that's to me. ??? And since I had to give this a rating by stars and the lowest is 1, that's 1 more star than I would ever give them.

For the past year or so, I haven't had any complaints about HughesNet. I've been able to stream Netflix and Amazon without the "hard throttle" effect after exceeding my data limits. Apparently, someone there has decided to go back to the dark ages and treat everyone like they're the only game in town, by enforcing hard throttling of data. I'm paying for a service that is now unusable. Exede Internet will be getting a call.

HughesNet is the worst business I have ever worked at. They have just charged me a disabled Iraq Veteran without my knowledge $325 on a Sunday morning. I’m a disabled veteran who is not physically able to get up and return their equipment when I canceled because I couldn’t even watch Netflix. So now I work with other veterans with mental health issues and I am unable to get to work tomorrow because I am now in a negative. So instead of returning the money and sending out a technician or allowing me extra time to get them their piece of equipment I can now not go to work. I have already started contacting multiple media outlets because I live outside New York City and I will go to hell and back to make sure that this company is recognized for the damage that they did.

$125. Per month for halting surging bad internet speeds! Your guy said he checked everything and it’s working fine is full of it! He said it was 35, like I know what or care if it’s a 100! If it doesn’t work it’s not worth a damn! If I can’t stream, which is the WAVE OF THE FUTURE what good are you? For your information Last evening was the first time I’ve missed a UFC MMA Title fight. By all reports it had 2 of the EST FIGHTS EVER, INSTANT CLASSICS AND I’M PISSED!

I packaged my telephone service with Hughes internet service. I was not told I would get a new telephone number. Friends and family got concerned when they could not reach us for 24 hours. I spent all morning today getting the correct answers and submitting the form to have my old number transferred over. If I had known ahead of time I could have had some safeguards in place.

My tech was very helpful and friendly. My service is great for the most part. Was experiencing some buffering all last week. But other than that my service is good. My dad was the one who recommended me and I'm glad he did.

No problems the first month but now I have a hard time streaming at night. I never try during the day. Even when we just use 1 tv with no other devices it will stop multiple times. Download speeds are slower after first month.

I am on a paper bill and I called in to make a payment with my card which cleared on the 8th. I specifically told the woman not to save my card. I woke up this morning to find $138 debited from my account. What is that for I don’t know because I am not on automatic payment nor is that my monthly amount. I called to find out what’s going on and the guy hung up several times. I will be contacting consumer protection and better business bureau.

This couple were amazing, helpful and cared! Great job! They showed concern for my needs and were respectful as well! They were prompt and courteous. I would recommend them to anyone. Great knowledge of the product too! I would welcome them in my home again.

Charlie ** help me up grade my services and was a pleasure to work with. He save me a dollar on my bill. I was able to take back my router and get my money back. I will now have a faster service. Bill **.

Roger ** was excellent helpful and knowledgeable. Roger worked with me and did clear up some settings that may have made a problem. He was patient and repeated the instructions until I understood. He obtained help from another technician and they determined the problem and are sending a technician tomorrow to replace a part. He was very helpful.

I have been in touch with tech. support countless times and my internet speed is still for the most part less than 1 meg. I am so frustrated that I am paying a ridiculous amount of money for speed that that is not much better than dialup. Also, when I do talk to tech support sometimes their English is so bad I can't understand them.

HUGHESNET. I am angry -- untruths and outright lies, lack of service, blaming others, inability/unwillingness to fix problems, extremely slow speeds or no service, six hours on the phone in the last two days (and they don't work on the weekends, so it will be Monday before I get a callback), contracts that the consumer cannot get out of yet the company does not fulfill its side of the deal, equipment with planned obsolescence, and more! I AM SO FRUSTRATED WITH HUGHESNET!

Would definitely recommend you all to any one of my friends! The technician who set up our dish was very knowledgeable and very friendly. It took almost a month to get it set up due to a very bad wind storm where the warehouse was and no one was allowed near the building due to electricity lines being down. The company called & explained the situation (we had already been waiting 3 weeks) - so we had to wait one more week. Was very happy when it did get set up.

Worked well for the first few months, now into 2nd year of contract and suddenly using 10GB of data in under 5 days, ZERO streaming, PC only on a couple hrs a day for checking email and browsing, near zero downloads or uploads. And yet DATA is gone. Call in. They reprogram the modem offer to double my DATA (why if it's disappearing in 5 days, what good would 20 GB do. I would now have data for 10 Days!! What's the point?). Now have to set up till 2am to download a 3.7 GB update for son's Xbox. Magically 25 GB of bonus data is gone. Only item connected is Xbox. There are several complaints about Phantom DATA depletion on the NET. All HughesNet has to say is IDK. Cancelling service as soon as it's financially reasonable.

I asked a question about the amount of my monthly billing, got no answer, and a no-reply message that it has been resolved. It has not been resolved. Also I spent 15 minutes talking to two different individuals with broken English, trying to get a direct email address with HughesNet, tried to use it, but could not tell if it went through. I need a direct email address because the service location for HughesNet only has email - no phone service.

Experience was very good. Very professional and nice. The agent was very helpful. I had a good experience. The weather is nice. I did not have to wait long for assistance. The customer support agent was very helpful. Can’t think of anything else to add.

My Modem quit working after 24 Hrs. You sent a replacement that took 5 days to receive. I was never told to send the non-working modem back until I received your e-mail yesterday telling me you plan on charging me for the old modem. This is poor customer service at it's best. I do expect a credit on my first bill for 5 days without internet.

I was told I had 16 months left on my contract, it's 4 months, when I renewed I ask if I went to gen 5 could I renew for a year, because I said I was planning on moving. The tech. said, "I will ask my supervisor". He came back and said yes, so I went along with it. Now someone changed it to 2 years. I checked about the exact date a few month's ago and ask when would my contract end and circled it on my calendar. Some one needs to look back when the contract was renewed and straighten this out.

We chose Hughes Net for our internet service because the price was lower than our previous provider. At first the speed was okay but as the billing period went on the service slowed. We called and they sold us more data that was supposed to boost the speed. It never improved. We are now back to our previous provider. We pay more but it actually works.

I called the HughesNet toll free number, stating I had a technical problem and was immediately forwarded to a splendid young man, Eric, I am sure was his name. He led me through several screens and icons, all of which were accurate and after "talking" to my modem from his desk, I was quickly reconnected to HughesNet. I am the most computer illiterate old lady, but he was great and made me feel as if I could navigate thru any future problem. Thank you so much. **.

The installer was pleasant but places dish in spot where branches needed to be cut with a 30 foot ladder.. According to another installer if he had moved the pole over 3 feet branches wouldn’t be an issue.. My service for internet is not any better or faster than using our phone service. Very disappointed. Unless you make this right I will not pay a bill..And I will challenge any charges!!!-Dena **

Initially your people told me when I asked if your speed was adequate and was compatible with Simplisafe security system. Was told Yes. That was a lie. Yesterday I was told it was not. I cancelled because of this and you charging me a cancellation fee? Very unhappy!

The rep told me that their service would meet our needs and was not even close. Locked us into a long term contract. They put the bill in my aunt's name and never even spoke to her. Worst service ever.

My family got Hughes Net and they promised high-speed internet. When we first got it was horrible, we tried to get on the computer and phone on the same time and it was super slow. We streamed and our data runned out within three hours. We have bonus GB, but that is only good through 2 - 6 IN THE MORNING, who the hell is up that late!!! Our bill was supposedly $60, but they added insurance that they didn't tell us about and they didn't tell us we rented the modem making our bill $80. We asked to cancel and the cancellation fee is $330 for internet that we never used because it was so crappy. We are HIGHLY DISSATISFIED!!!

Young lady was very helpful and knowledgeable. She actually helped save me money, but also greatly increased my service. I have just installed firestick and I am looking forward to streaming without buffering.

Spoke with Leo, to make payment, and get help with ongoing problem. Leo stated that he would call me back in an hour, to assist in resolving issue...he never called back!! I'm paying for internet service that doesn't work for me.. Tired of constant pauses, when watching videos on fb etc.. Not sure what I'm paying for?? Thanks..

I was running low on my gigabytes and I was given enough to last me through this month. I have been running low on my gigabytes almost every month and every month your people help me out for the rest. I am very satisfied with HughesNet service. Thanks again and GOD Bless you all.

Wanted the dish on a pole or on the back of the house, but it ended up on the roof of the front porch. I was’t told that the dish was going to be as big as it is. He also didn’t hook it into the tv system so we can access Netflix or In Demand.

I'm very unhappy with HughesNet. The internet is slow. I called in about it and they couldn't fix it. They needed someone higher up to fix it and it's still not running right.. I cant even watch a movie without it buffering and I only have 2 phones hooked up to the wifi and my dish network.. I'm really unhappy with the installation it was done so poorly. The hole they had to drill in my wall to put the cable thru is so big I can see outside and the dirt from drilling was pushed down in my vent that's uncalled for. I will NOT recommend anyone to get HughesNet. And I was never told I had a 2yr contract or that it was auto pay. Pretty sure those are two important things to be told.

I Latonya ** is a very unsatisfied ex customer. Wasn’t please with the service at all. I was told by a customer service rep that if I did the trouble shoot steps and I was still unsatisfied the contract would be waived but after I did all they refused to waive contract fee and only recommend something to make my bill even higher when I was already unsatisfied. The service is so bad I wouldn’t even want it for free. Thank you, Latonya **

Was promised a trial on the phone. Installer came out and knew nothing of a trial. Totally installed. HughesNet doesn't work where we live. Many phone calls to get it cancelled. Finally had to insist on someone helping us without transferring to another person.

It is generally a very frustrating experience talking to your employees and the other day was no exception. We tried to do a card change with the automated service first. The system would accept NO credit or debit card. When I got a customer service rep. on the phone he wanted me to try the automated service... Ummm I just tried that, I said. Okay, he said... "Let me transfer you to our automated service... Ummm what?

Every time it rains the slightest anywhere near our town. Our the internet and phone go out. They don't do anything to fix or reimburse for days lost. They never have a solution either. Have not been offered any type of assistance.

Prompt and Professional issue resolved. It took over thirty minutes to address the issue with long wait times. For permission. Much better than experience I have had in the past with HughesNet.

I was told this would be way better than Frontier. So far I notice very little difference. I’m giving you guys a chance so I haven’t called to report issues yet, but if this continues I will be calling. On frontier I was lucky to get 1.0 mbps download speed and 0.02 upload speed. With HughesNet I get 25 mbps upload (which literally feels the same as the 1.0 I had before) and I am lucky to get 0.75 upload speed which I am paying for 3 mbps upload. And the ping is astronomical. I depend on the internet for my job and if I continue to not get what I am paying for I will be very unhappy. I am now paying twice what I was paying before for a service that has not proven to be much better at all.

We had high net put in at our house back in October 2018. The whole time we had this it would not play anything on YouTube, I have Three in college and they could not do their work on their computer. I called several times and told them this they kept wanting to give us more MB's and that was not the problem. We just could not use it!! It would not work in our area!! Why do we have to pay the early termination fee?? Why pay for something you can't use? Please credit back the fee you charged us!! It kept our computers spinning!! No Internet!! Went back to old carrier!! Very upset ex customer????

While on the phone with at least 4 different agents they were polite and very helpful to me. As a very computer illiterate senior, they pointed me in the right direction and answered all my questions. All my problems are resolved and have not had any more problems.

No hard data limits is very misleading. After 20 Gb you are throttled to speeds that make dial up look fast. And then on top of it you can't get out of it without paying $400 dollars. Save the hassle and get an unlimited plan from Straight Talk and a Verizon towered phone, $55/month for truly unlimited. I went over 250 Gb on mine and still was downloading at 60Mbps on the 31st day of service. HughesNet can't even do half that for twice the price. Only get this if you live on Mars....

We wish the service worked better in our area! The service drops in and out... This service does not support any gaming devices... Even if we use them to access movies... The movies stop and buffer then eventually drop out completely!

First thing the man could not speak much English. I had a hard time understanding what he was sayings. I went to your website (192.168.0.1) and found a place to check my PC so I did and it showed serval things that needed attention. He didn't know anything or where to find it at. I got so upset cause he keep asking what he could do for me. I keep telling him about what your test showed. I finally after a hr or so I just hung up the phone. Your Co. should hire more people that understands English better and I know they are overseas so what to expect.

We were having trouble with our cable Internet and my wife signed up for Hughesnet. She did not do a lot of research before signing but they also did not disclose the 24 month minimum or the early termination fee which is ** ridiculously high $400. The service was terrible compared to the cable Internet. If the sky was cloudy it was slow, if it was raining we had no service. In a week we had already used all of the gigs in our plan then they slow the speed down to 1bps. When you call they want to increase your plan, which is already high just for Internet and for the quality of service. Only kept the service for one more week and paid the early termination fee to get away from them, WHAT A RIP OFF. I strongly discourage everyone from this service.

Was told would have discount of $10/5 for internet/equipment for 24 months, when got paperwork it was for only 12, called back, said I would have to call in 12 months, thinking they will not give me discount then. Told would get $100 gift card, application to fill out says date is from 3/28/19 - 6/2/19, signed up 3/18/19, guessing I won't get this either. Have not had problems with installation or internet service.

I am not sure about why you want to know my experience when the outcome WILL NOT CHANGE. Takes forever to do anything and download /upload (whatever you call it) is so slow that frequently connections are lost. It really pisses me off that I agreed based on your word over the phone to be stuck in this contract. Bait and switch is what I see. Or pay the fine and drop your service. What else do you want to know. Bet you have already heard this from other customers!!!

Our installation was 5-star, but our service is about 3 star. The first day it was hooked up, everything was great. Since then, however, everyone tells us that our cell phones, which are operated over the internet since there is no cell service in our rural area, are not having good connection as our voices are "choppy" when talking from there.

We moved here from the Chicago, Il area where we took for granted the high speeds. I was dreading moving to a small town and ready to give up internet altogether if I had to. With HughesNet, we didn't have to give it up. Speeds are better than what I expected and are enough to keep this grandma on the internet and in touch with her family!

Thanks for inquiring, I am not happy with my service. I thought I was going to improve my experience over CenturyLink but that's just not the case. I am not seeing very much of a speed increase, CenturyLink tested at 10 MB and Hughes is 25 but the end user experience is not improved.

I swapped 3 mps down and 1 mps up service, to get more speed and reliability, and neither is apparent at my desktop. And my purchase (unexpected) and installation was ~$400+, while my tower-based service (Get-Wireless.net, miles away) had no installation or equipment cost, and is just as reliable for a few dollars less. Maybe the dish just needs re-positioned. But I'm a Physician trying to do telemedicine and this has set me way back. I do appreciate this chance to talk to somebody. Let me get this off my chest also, not about you, but I need to deal with Dish Network too, as I bought your services as a bundle from them, and they have no record of that, so have a lot of fees I can't recover, and delays in installation. I still want to work with you, hope we can work this out. Please call me, if you have my phone number, to discuss options. I'm not available on Tuesdays, or before 11 in the daytime.

The internet service here is very poor. The signal is not good and the streaming is worse. Our security system is up and down with it and our phones can’t keep WiFi within the home either. I am not happy with the service at all. I don’t feel it is good at all for the price I am paying.

Everything went well, no problems. I really have not used the internet too much since we got Hughes Net installed but it seems to be working all right. I have not yet seen a bill yet so we will see what happens.

Always advertising high speed 25 m, signed up on March 20, 2019 and have NEVER experienced over 17.8! Trying to stream from my media player movie and tv but the speed is NEVER consistent to even downloading the channels! Constantly called the super tech in the Philippines for nothing! Now they say the media player is no supported which is BS as if I wake at 3:00 am it works perfectly! This tells me you have too many users on during the day and early evening! Who wants to watch a movie at 3:00 am?

The whole experience was quick, efficient and the service outstanding. Before I called for this service I wasn't aware of another wireless provider in the area. My previous provider went defunct within a month of my subscription. Out 300 bucks and no service. A neighbor had a Hughes Network flyer and I called the #. Friendly and helpful staff. The installer was out a couple of days later. He was an extremely nice guy, fast and courteous. The service has been great since. I would highly recommend this company.

On March 22nd I had a Hughes Net Satellite Dish installed on my roof. I was never told that the size of the dish was 36". I was told that their 25 mbps was much faster than my 100 mbps cable download speed because Echo Star is a 5G network. The next morning, I realized that my internet was very slow and to make things worse my Landline phone from Vonage didn't work [People I called couldn't hear me]. Vonage told me that Hughes internet was not compatible with Vonage VOIP. I immediately called Hughes and canceled. After trying to sell me their own Phone service and I insisted on cancellation I was instructed to take the dish down myself and I would receive a "Return Kit". They said I only had to return two items. The power supply cord and their Modem at no cost to me.