HughesNet Reviews

I have been calling since May 2. And my issue still has not been fixed. Nor even a visit from the tech. I would not recommend this service to anyone. And I'm canceling my service. Haven't watched a t.v. or movie yet. I also want this dish out of my yard.

Each time I have had contact with customer service, I like the professional courtesy and the immediate resolution of my concerns. I like this company so far. I am not put on hold and then left so long until I hang up. I appreciate the professionalism.

Customer service is very weak and there appears to be a language barrier, and when you ask to be transferred to a united states rep they claim not to have the ability to do that. This will make me cancel my service if this issue is not improved...

This is a scam! Your data speed is 25mps for three days each billing cycle until you use up the tiny bit of data that comes with your plan ($70 plus a month for your locked 2 year contract!) or you can buy additional time through tokens (there’s the hook!)! No hard data limits is true but they throttle it back to barely dialup speed! (Unless you are awake in non peak hours when even God isn’t awake!)! This service is only good if you have ABSOLUTELY NO OTHER ALTERNATIVE! And beware of your data being consumed (according to them!) even if you're not using it?! How does that happen!? Never would have signed up if I had known this was how it worked! Now stuck in two year contract with horrible provider!

Cancelled service due to poor reception and no customer service or satisfaction. After repeated attempts to resolve issues, HNS wanted to charge me for service calls to fix their equipment. STAY AWAY FROM THIS COMPANY.

Added a new version of outlook as a cloud installation on my laptop and had trouble connecting to Hughes.Net. I had two of your agents help me with the problem and both of them were very professional and were helpful. The problem was a bit more complicated than most and the first gentlemen got me set up so I could access hughes net and the second lady got me so I could email and send and receive. Both were pleasant, patient with someone who was trying to solve a new problem with my computer. But as usual with your support teams, they both worked very hard to solve the problem and in the end I am now all set up with my email working properly on my laptop and my cell phone. So give both of them thanks and I always tell folks to get your service because you have very good support and always solve my problem. Thanks so much to both of them. Ruby

I called Hughes Net today feeling rather bewildered about removing the Radio from the dish on the roof. I am well over 60 years of age and knew I could not easily remove the part without serious injury. The 1st agent was so professional and kind. She understood my dilemma, checked with a supervisor, and then brought resolve to the perplexing problem. I did not get her name, unfortunately.

Much better thank you. I have had a lot of problems in the past with speed and talking to others. They too have problems. I hope you can find a better way to get and keep the speed up. The tech was very polite and helped a lot. I am moving to another location in AZ in the near future.

I ordered Hughes net mainly for my son who wanted it for gaming but it doesnt work for gaming. You dont get too many GB and it is expensive for the little GB you do get. Internet speed is not that good at times. So I'm guessing within a couple of days I went through the few high speed GB it gives you. Really regret ordering this service.

Lightning fried the router. Please bring your call centers back to the US. I have a real communications problem with your customer service representatives in the Philippines. I doubt that you are saving much money doing that as we spent 2 hours on the phone with someone in the Phillippines.

Employee called two days early wanting to install. I was having lunch with a friend nearby and agreed to meet at my house in an hour. Installer was polite, and I did not supervise the installation. Upon completion I neglected to scrutinize his work. He did not thread the cable through existing opening and white cable drapes over dark green trim. When I pointed this out to him, he said other installers on other dishes had done a great job. It was late I the day, he was picking flowers for his girlfriend...weary me (divorce, driving across country to my home in sad shape) I should have had him redo it. Your customer service said, "Too bad", I sighed off on it. I was told it would be $125 to redo, really.

I had a very pleasant experience with two of your employees. I spoke with a young man on 5/9/19 in regard to a notification HN was having difficulty with our direct deposit. We had an unauthorized use on our bankcard and were waiting for new one. We also lost our dear son and hadn't paid attn. The gentleman was kind and extended us till the end of month to resolve the problem. It really helped relieve the pressure at this difficult time. I called today 5/11/19 to make the payment and spoke with a lovely woman named Klay. She was very patient and also noted that we were low on data? Sorry not tech savvy but anyway added an extra token. We are raising grandkids so they are always playing fortnight. You definitely have 2 top notch employees who are an asset to your company. Sincerely, Katherine.

The company that installed the dish on our roof didn’t put it where we asked them to put it. We asked that it be placed on the back of the house beside the other dish that’s up there and they placed it on the front of our house. We called the company that installed it and asked them to make it right. They said they would get back with us and have never called us back. We would like it moved where we wanted it and the holes in the roof fixed.

Tech was extremely friendly & work with a purpose. He paid attention to the details & got it done in good time. Tech is an A+ worker in my books. Still trying to get a feel for the internet service in general; haven't had much opportunity to do so with work, but so far so good!

Yall should have price that is easier on seniors on a very low income. I draw only $770 a month and my husband draws a few more than I do. We use the internet mainly to pay what few bills we can.. If yall would cut the price on elderly on social security. Yall do this cut it 50%, yall would have so many customers. The other providers won't know what hit them. Don't advertise it to start. Go ahead and do the customers yall have over 65 years old and only the ones that only draw social security then there's so many ways yall could do. We are 68 and paying this amount now is putting us in a bind. Right now we have $163 for us to eat on till June 3, 2019. Please help us. Thanks and god bless.

HughesNet is the worst WiFi service. Barely any or no service most of the time. I even upgraded to Gen 5 at a higher cost at the advice of the sales associate. Big mistake as I still have no service. I only have 1 device, my phone that I use and it works perfect on any other WiFi carrier. I have called numerous times and had technicians come out and say that everything is connected properly. When I call, they also say everything is working properly and offer no other options as a way to get service. I would give this company zero stars if there was an option.

I was misrepresented when I changed to HughesNet. I used this company 20 years ago when the internet was new, especially in Bertram, Tx. I left them then because their connection was slow to no go. I went back to them because I was using a remote stick and it did not allow us to watch Netflix, etc. HughesNet said I would have plenty of data time and if it did run out (I asked how it could run out since they advertise unlimited and they said it is unlimited it just slows down when you have hit our data limit, slows down to 1.5 minutes per transaction!!). There is nothing I can do but cancel which is a $385 charge. Do not use this service. It is certainly bait an switch.

The first day. Guy was here all day. Still didnt fix the problem. Had to wait for a new guy to come. The first day guy seemed to not know what the problem was or how to fix it? He sit on the phone most of the time.

Since I haven’t had the service long enough to give a true review, I will say that it’s been pretty good so far. It is, by NO means, as fast as actual broadband, but we have finally been able to use Netflix without any problems. But, we were also given a promotional offer to have UNLIMITED data for the first 20 days, let’s see what happens once that expires. Fingers crossed. As far as accessing the internet using other devices (phones & laptops) I am still only seeing a minor improvement to our previous satellite service.

I went into Hughes net. I signed up and was assured if I was not happy I could terminate. I had the service for 1 year and 3 months. They could not even give me 20% of the internet that I paid for. I couldn't even run Netflix and my computer timed out. After endless phone calls constantly they just kept putting me off. They came out approximately 3 to 4 times. I spent countless hours on the phone. Yet I have no internet. I have done speed tests and they have done speed tests. Everything should be notated. Every single time I called and all the open orders. I had to go to Verizon and get a Jetpack just to run my computer.

Overpaid. I was told that I needed to make a payment but found out later I did not have to. I could have used that money for something else. I think if that lady need to be retrain because what she did was not cool at all.

A ticket was entered 3 weeks ago when the technician found slow speeds. We have called repeatedly about incessant buffering when attempting to watch videos or movies. Tonight we called to get an update and were told that it was not going to be fixed until we paid the bill, which was not due until the 25th of this month. Let me add - I have been a customer for over 9 years. So we paid it and then the rep hung up on us. He did not call us back. We called back again and were told that we could do troubleshooting again or escalate the issue. So we chose to escalate an issue that we reported 3 weeks ago that was escalated then. During this entire time the video is still buffering. With all the issues, we have changed our package to the most expensive and have even bought tokens. Now we have to wait another 3 days for a return call. High speed internet where you live is a bunch of horse manure with Hughes Net.

Being in the country limits what service you can get for internet. In Washington state I can get one that uses fiber optics but here in Indiana was stuck with satellite. Connected with HughesNet but everything slow and any rain, snow or wind and you would lose everything. Never did get a full month of service without interruptions. When I moved into town I was told my service would be faster. I stated I did not want anything that made me have any more commitments. I just wanted the existing service moved. Well when I called them after having 2 1/2 years of service they tell me I’m not meeting my commitments and will owe them over $400. Needless to say I will not be paying that but will be placing complaints through every outlet I know. If necessary will take them to court. Will never recommend this company for anything. Only reason I had them was they were the only choice. My cell phone didn’t get a signal in the country.

I had to get a signal booster to get online on one of three computers. Your booster of $190 was too expensive and you should have provided a good signal for all computers. I called your installer twice. He wanted to sell me the booster. I should not have had to call about a booster, it should have been provided.

I AM very satisfied with your service and am truly thankful that you provide for people that live outside of city limits. Thank you for truly thinking and taking into consideration what people that love looking up at the stars instead of lights need. Thank you. I personally am very happy having your service. Keep up being just you be and providing service for us that no one else even tries.

The operator was very sarcastic. She stated that the modem was very old. When I requested an update on the modem she said "well it's working now so we won't replace it". I am really disturbed with the very slow and bad performance and complacency of Hughes. This seems to be an ongoing issue. We were supposed to have fast internet with you new system???

We had attempted to enhance our poor Hughesnet service by upgrading to Gen 5. We called the “number on your screen” to do so. A tech (not from our regular server company) arrived. He had been injured in a fall shortly before and was having a problem with the upgrade equipment/connections. He was distracted and very confused with the install. We were not advised about any fees for an early termination.

Our installer was great. Did a fine job. The service sucks! We were under the impression we were would be getting something better than Frontier. We had 6 mpbs with them and 70 with you so I thought we would have something way stronger. What a joke. It's slower. Way slower and stops working a lot. What do we do now? We are locked in for 2 years right? We are very disappointed.

Switched from hard line to satellite internet and the Hughesnet is much slower than I was expecting. Will try it for a while but might have to go back to hard line if speed can’t be increased. The tech said this should be close in speed but not even close.

Terrible service. I'm very unhappy! We have to turn the wifi off in order to watch any videos, load pictures or even to load apps on our phones. We are sitting right next to the router & no service. Not worth a penny.

Too slow to satisfy me - at the time of day or night did not improve. I checked out the recommendations and expected better speed. I did not dare to discontinue the service that I have. All that I actually use internet for is playing internet games offered by Facebook and to pay my bills or shop around.

I can't say enough about how polite and nice the 2 installation guys were. They answered every question I had and set my mind at ease explaining every step of operating my equipment. And most of all I have to say they were the most polite men I have encountered in a job of their profession. If all companies had professional polite men like them people would not be so scared to let them in their.

Great customer service, the prices are great and so far the service has worked well. The installation was quick and the tech was great. Made sure everything was up and working. Made sure I knew how to connect all my devices.

Submitting my rebate online - The customer service agent was very knowledgeable. Lead me in the right direction. I got the help I need. My service has been great. I'm so thankful I chose HughesNet. I will recommend them to my friends and family. Yes.

Buffering too much. Had to cancel Hulu account. Freezes into a movie. Restarts back to beginning of the movie - then stops too long like over 3 mins, at the same spot. I thought it be better. It's good the Wi-Fi.

Something drained nearly an entire month's data allowance from my account and Hughes Net has no answer as to how it could take place nor are they willing to replace the usage to my account. Would be interested in dropping the service but they are about the only choice in this area.

The installer was very polite and was even early. I give him 5 stars. I am not at all satisfied with the speed of the internet. It reminds me of old dial-up. Most of the time it will not even play a YouTube video and we have used the internet very little and just use our cell service that's unlimited. This is probably one of the biggest waste of money I've got in a long time. I will not recommend.

Installation technician was very good. Speed is just far too slow for streaming television. Buffering constantly. Every 30 seconds. Not happy with it at all. Speed needs to be 200 or greater. Hopefully there's a provider in the area with adequate speed.

I was lucky to have had a very knowledgeable and pleasant young man who was able to give me a great experience. It was detailed and I understood everything. He even asked me if I understood everything or had any questions. He was very patient. He explained everything in detail and was mindful that I had no questions, in fact he asked me several times if I had any questions. I did ask some but he made sure he answered them.

The service is not what I expected! Internet is slow and when looking at Facebook for instance, videos keep stopping!! I was told this was a good provider for my location! Also, there was a tax charge later debited from my account that took me into the negative with my bank. I was told about a credit, but I have not seen the credit!!!

My WiFi was faster and much more dependable. Having the system removed. I would not recommend this for home internet solutions. Installer was kind, informative and polite. Sales staff were also patient lite but the system would barely perform even in the new updated 5g mode.

Service rep. (David?) was polite and helpful, but our speed still varies from a low of 2.5 to a high of 12-15.7. On average, it takes 30-40 seconds to load pages like Facebook or Amazon.com. Some apps like iheartradio never load. Definitely not the speed I was hoping for, or assured of when I signed up for your service. (Even trying to send this review was problematic!)

Very friendly, easy installation, helpful guys. We haven’t yet had many opportunities to use it though. They seemed very willing to teach us all we needed to know about how to get and stay connected. I can’t yet give a thorough review of how well the system will work for us. It’s a second home.

We changed from Dishnet to the new HughesNet about a week ago. It costs more but doesn’t seem to be much faster. We are disappointed. We are hoping to get a new computer and see if our data speeds up. Hopefully, the cost of satellite internet will come down when the internet companies realize that so many people just use their phones.

Very slow speeds and can hardly stream Netflix. Almost which I hadn’t even bothered switching to HughesNet. Would be much happier if I had an increase in speed. If that could be arranged I’d be much happier. Otherwise, I may look at switching providers.

You cannot put your ac on hold. They extend your service date and if you are not living in your home you have no idea you have service. Then at the end of the billing cycle they debit your account my just was debited for 159.05 and it cost me 96 in bank service charge. I would not recommend their service. I was transferred to 5 different foreigners. The conversation never ends. Refuse to give my money back. I have never used the service. I paid 89 upfront plus 159 now they say they are going to debit my account for over 500 for early termination fee.

I am a photographer. I prefer movies played at 1080 resolution. So far this satellite system has failed to be able to do this and the movies just load too slow. I have to watch them in a lower resolution. Maybe I am doing something wrong or something has to be set different? But right now I am a bit disappointed as this was a major reason for getting HughesNet.

Very happy with HughesNet, very prompt and courteous. I have recommended them to many people in the area. Service guy was very nice and professional. So far service is working excellent, very happy. Thank you for everything and will keep recommending them.

I am upset with the speed of our internet. The main thing I needed it for was for daughter to do homework. It’s so slow and kicks her off when she is trying to download something that she has to go up to Starbucks and use their WiFi. This is very disappointing.

I have had service for 2 weeks now. Every night at 6 pm until 10 pm we have no service because of peak hours. No thanks. I appreciate how I was told by sales this wouldn't be an issue. Peace out Hughes.

We drop service frequently... as in, every few minutes. The speed test shows that we don't have good upload, nor download speed. When placing my phone on "wi-fi calling" the calls still don't have good service.... it sounds like we are underwater.

The installer arrived earlier but he did contact me to see if I was available before he arrived. He installed the satellite, had booties on before he entered the house and was very quick to do the install. The service is ok, but it does lag a lot, waiting a few minutes before we see anything like Hulu or Netflix. The wifi signal is decent but that too lags.

When the installer of Hughes Network installed he said that my phone number would be ported over in 24 hrs. When I called and submitted an application they told me it might take 10 days and later said two weeks. The two weeks have gone by and still no port over. What is the trouble? It is causing me many problems with missed calls. PLEASE HELP.

Every person we have dealt with from the first phone call to the tech installing our new service have all been top notch. Thank you for your professionalism and professional service. We are pleased this far with the Wi-Fi even in severe weather.

Seems to work okay but sometimes it takes a while to connect. Sometimes when streaming it does freeze. We had cable at our old house which was very fast so we really don't have anything else to compare with. So we will see as time progresses.

Customer service is excellent even during the installation of the equipment by the service technician. Phone customer service was very quick and easy and very thorough. All equipment works and internet works great. Everyone in my household really likes the speed of the downloads and upload speeds. The application is very easy to use and hook up. I have no problems at all with service of HughesNet.

The phone service was a disaster. 17 days and never got our phone! Calls to company was with assorted misinformation. Breaking point was yesterday finding it our phone was not to be delivered for another 2 days and that we would be assigned a different #. (We informed internet installer, company at time of order and throughout that we wanted our same #.) Ps installer of internet, said he didn't have phone setup on truck... he'd deliver "tomorrow or Mon." Went back to previous supplier with same # and it is connected already...

I made 3 calls in one day due to not receiving calls or texts with the wifi on my phone. They advised me not to put it on my phone. I called again two days later cause I did not feel I should pay for a service that was not providing good service. The individual that answer was able to fix the problem. Now my calls drop about every other day.

I was hoping that the upgrade to the new Gen speed would be much faster and it isn't. It is a slight improvement, but not what we were hoping for. Darn it... :o( The technician who came out was very nice though!

Despite the sub-par internet I receive for an expensive monthly payment, I am quite pleased with how kind, responsive and helpful your customer service representatives are. I spoke with Israel on the phone two weeks ago, about taking a charge off my account I never agreed to (sneaky how you all get us to sign up for it without us agreeing to it!). He was fantastic!

It’s okay speed wise. There is a delay on loading though because it’s satellite-based. Installer was a cool guy. Ordered online and had it by next week. App usage gauge seems off so I’m wondering what the first bill will show.

Person was very attentive in solving my problem. She was very polite, and explained to me what she was doing. And was quick to come back after being on hold to make sure I was still there. Kept me informed to what the next step was in solving the problem.

Called to cancel service. First rep didn't do her job right. Never received an email about termination fee. I been stop using the internet service and 2 payments was debit out my bank account and they want refund my money back. I'm dissatisfied.

The salesperson on the phone and install person were wonderful. I understand this is really my only option for internet but I’m pretty disappointed. There are only a few times a day that you can count on the Internet working. Unfortunately those are times when most people aren’t home. If this 5G is the highest they have now I’d hate to see what it was like before. I honestly might bite the bullet and cancel.

Just changed from AT&T and I find that although your system hasn't stopped yet like AT&T does your loading speed is slower and I don't care for Hughesnet now that I have it. Now I see that when I reviewed you you won't accept my review without me typing more words for you. This is not helping with my opinion of Hughesnet. I continue to try and submit my review but you won't take it. Furthering my dissatisfaction with your service. I want out. I want out. l want out. l want out of your service.

The installer worked really hard. He stayed well past his regular going home time, I'm sure, to make sure the job was completed and done right. I was very pleased with his professionalism. He could have used a helper, but he just kept plugging away by himself.

Our experience with HughesNet was very good. The young man who installed the equipment was very professional and worked quickly and accurately. He explained everything very well. He left his work area very clean and neat. The internet service is very good. I would recommend HughesNet to my family and friends.

The man who installed the new equipment was very informative on what was wrong in that the old one had not been secured and was way outdated. The new system is working very well and we are happy so far. Thank you.

I was scheduled for installation 4 times which caused me a loss of over $400. I understand I had to wait but the first person never even showed. The guy that took care of me was very knowledgeable. I give him 5 stars.

Technician was able to troubleshoot the issue and come to a resolution in a reasonable time with no conflict. She found errors reported back from modem, identified a weak signal to one of my devices, and scheduled a technician to address the issue.

I do realize that we live out in the country, however I thought our service would be better. It is so incredibly slow. My son is unable to play his games with his friends due to the slow connection. My husband has trouble on conference calls as well.

Our service tech was friendly and professional. He got the job done with ease. Connectivity is very good. We are in a location with not a lot of options, so HughesNet did the trick! We also like the fact that we have a 2 in 1 modem/router.

Services provided by your agents was sterling. Internet speed provided with our Dish activation was, at best, dismal in the extreme. I tried to stream a movie, after the 6th or 7th buffering, I gave up and canceled HughesNet the next day. It was reminiscent of "dial up". I was not impressed.

When canceling subscription, had 2 months left on contract, was told last 2 months were waived, no more charges. On 5/8/19 2 months charges were deducted from bank account. When I called to inquire, was told that yes I was told no more charges, but would have to pay it anyway. They admitted that my 2 month charge was waived, but deducted it from my account anyway, why was I lied to.

Amazing what real quality customer service can be and Hughes Net offers it from phone reps to technical support to the installation specialists 5 stars. Only question is no referral link to share vs my generic post using my account number on posts. Email me a referral link asap. **. Thank you. :)

When I signed up I specifically said I needed to have my payment date on the 28th of the month. I get paid every 4th Wednesday of the month. I'm sched for the 25th. I need this fixed. Call me at ** soon or I'm closing my bank account. I will cancel if this is not fixed by 5/17.

I was told I would get speeds up to 25 mb download. After it was installed I was receiving maybe 9 or 10 mb. I'm already stuck inside a contract that I did not know I was going to overpay for what I would receive. Would never recommend to anyone.

So far my internet is doing exceptional! We've had a couple storms lately with no interruptions with service. I also had my phone service transferred and again no problems! I wish I would have changed to HughesNet years ago! I will definitely recommend it to all my friends.

Speed is only 25mbps and compared to Spectrum's 100 mbps that is extremely slow. You should consider finding a way to resolve that because I know at least 8 people in this neighborhood that have Hughes because presently it is all that is available, that have stated if Spectrum ever comes here, they are gonna switch instantly!!!! You're going to lose customers eventually if you don't give at least a little bit more speed somehow.

I wish I could watch more Netflix without running out of gb. Other than that I like Hughes Net, just want to be able to watch more tv rather than just be able to use my phone for the internet. I’ve tried to watch it but it’s slow.

Since the first day of service. The quality of signal has been .25 mbps plus or minus .5. This is piss poor quality and I have difficulties opening simple pictures or emails. Don’t even try to watch a video. It will not happen. Very disappointed and dissatisfied with the products.

Tech was very friendly. He installed the dish where I wanted it and left enough cable for me to reroute when I am ready to. He also put the router where I wanted it and set it up and explained how it worked and where to find the password.

We can be watching a show either a sport show or something on Nat Geo like naked and afraid and the program will cut out for 30 seconds and click back in and cut out and click back in so you can’t really watch the show I’m not sure what the story is but I know it doesn’t happen to my brother who is on cable. We also just received a solicitation from you for 3999 a month and I’ve yet to do the research on what we agreed to want to contract but just seven or eight days after we chose you we got this mailing so I’d like to see if you’d honor that. The good news is the gentleman you sent out to do the installation was fantastic!! A super gentleman, easy installation had suggestions about the dish, programming etc and just a great guy. Hang onto him, he’s your best subcontractor!!

I contacted your sales team on several occasions over the period of 2 months explaining to them what I needed in an internet service and why I was leaving my current provider and on several occasions I was offered the same product by your sales team. I explained that I was currently had 56 MBPS in which they responded that your 20 or 25 MBPS system would work as well or even better due to it being a satellite system as opposed to a wired one. I went emphasized repeatedly my concern that I could not accept anything slower than what I was currently using due to the fact that I run a home based business and all my programs are web based.

We were with Knology originally, and had no problems with internet speed. Now with Hughes, I wait 30 seconds sometimes for a site to load, and videos are ridiculous! It’s like watching stop action photography sometimes. I don’t know how long I can put up with this.

Cannot connect when raining. Usage meter does not work. Account does not show usage. Always says I am at 100 percent available. Slow internet, error messages. One laptop will not connect to 5g. Too expensive. Will cancel if ViaSat will buy me out.

I was told as long as I was not online gaming everything would work great. I told them I have to stream everything as not even locals come in here but it's always buffering and picture quality is terrible so bad you can't make out faces they are just blurry blobs. I was lied to and worse it's basically the only service here and the tech left the old dish under my deck.

I had no idea how huge this satellite was going to be. Now I a stuck with an eye sore in the MIDDLE of my house! Also, it was installed over my Directv satellite, which is causing us issues. I have called and was told someone would be contacting me within 24 - 48 business hours. It has been weeks and I have already paid out $500!!!!

The day I set up for the installation of the internet I had talked to a gentleman on the phone with Directv and he told me that the internet would be 3 x faster than the one I currently have through Dish network. Well, come to find out it is actually slower than my last provider. I am not happy at all.

International calling - The person that took my call did a great job, but this is the first phone co. that I have had in my 91 years that required you to buy your service in advance even if you don't know if you are going to use it or not. Nuts. Why wasn't I informed of this nutty system before I bought into your system? I probably would not have switched. Poor system. I usually pay when I use it not buying something that I may use or not. Nuts. Get real.

HughesNet is the worst internet for streaming ever, when I was on phone ordering it I especially ask the man if it would stream movies because that is the only reason I was getting it and of course he said, "Yes. it does very well". Well it doesn’t stream movies. It will barely run a camera. I got in my camper, called several times and all they can say is it’s showing you got great speed which is true but it will not stream movies or videos, my AT&T phone will stream it without buffering with only one bar.

Olga ** did a great job in helping with my usage problem. She was outstanding and and I' m much more aware. There's not much more to say. She was really good and was much more helpful than the other rep that I spoke to.

Called and was helped within 3mins of me calling. Customer service person was so understanding and respectful and so patience, said he would make sure before we got off the phone all my Devices in the home would be working.. Help me also with connect to my phone.

I live in an area where we can't get internet except through satellite. We went with Hughesnet because the ratings were decent. It has been awful. Constant buffering, can't download movies or even TV shows. After almost two years (service contract) we all of a sudden had a huge data usage and we were shut down. When I called customer service and told them we have never used that much there is a problem, they couldn't (or wouldn't) offer any insight as to what occurred and no solution for the problem. They don't care if they keep your service or not. I can't wait for the contract to end.

No response regarding my complaint. I was asked to make a payment of 13.98 on April 3, 2019.by account Manager. May 3, passed due payment. Refuse payment $66.00. I'm tired of the service. Each month there is a problem. Please respond ASAP regarding this matter. No reply I will immediately canceled service.

Your Service is HORRIBLE, endless Google ADS. I'm done, it's all for Google ads.... Fix it or Cancel IT.... Sick of talking to India, I'm Sorry, I'm Sorry, I'm So Sorry. Fix it or Cancel IT. ** you. ** Facebook. ** Russian Google...

I called to get the dish off our roof so we could a new roof installed. You said it would cost us $150.00 to have this done. I will be looking for a new internet company when the contract is over in August.

I was having problems due to an amount due and was unable to pay due to a 5.00 dollar credit but problem was handled in outstanding manner thanks to your employees. You have outstanding employees who are very concerned in handling my situation. Thanks for job well done.

During installation I was not asked where I wanted the router. Due to this it was put in the downstairs of a 3 levels. It does not get service in the home. The installer told me he would get a part, which would fix it. That never happened. He said as he left to keep CenturyLink and Hughes Net so I could go back and forth for internet. I am Paying TWO companies! THIS NEEDS TO BE ADDRESSED!! I HAVE BEEN PATIENT! He was a nice young man and didn't feel well that day.

Tech support was very helpful and knowledgeable. He walked right through all of the factors and was able to help identify the issue very quickly. I could understand his English and he was able to communicate with me. I am very appreciative for his help.

The person I talked to said I had used my 10 gig. of data for the month. I ask how much I had used and he could not tell me. If you know when I go over my data limit why can’t you tell me how much over I am. But he would sell me 10 more gig for 20.00 more a month. He said he would give me 20 gig more free for two months. I said, "I will check with Verizon. I think they may have a better deal. If they do I will cancel."

The representative was knowledgeable, courteous, and very helpful. I feel that he did a very good job in helping me update my HughesNet service. I felt he was genuinely concerned with upgrading my service. Kindness and courtesy go a long way.

Slow internet service. Failed to live up to their propaganda of quality rural service. Connection problems from day one. Keep saying they are gonna charge me for service call. Cheaper to cancel service and pay termination fee. STAY AWAY FROM THIS COMPANY!

The agent solved my issue with an outage very quickly. As far as Hughes net as a service I have had an issue each month since I got it. The data limits don't allow for the use of the internet like I would like.

Excellent customer service. Great attitude and attention. I like being treated really well with kind people and words full of knowledge really helps. I understand life isn't easy but it's great to know and understand there is someone out there that is great listening to you and really seems to care. Thank you.

Josh was very courteous and efficient. He identified the problem quickly and lost no time repairing it. I had a wonderful evening watching my favourite streaming channel with not a buffer in sight. Thanks for the fast response. Josh is a first class employee. Chris

Worst service ever- I give them negative five stars. Made a review with the Better Business Bureau. Wish I would have seen these reviews before I signed up for this bs. I'm having the same issues as I see many others are having with HughesNet. I Started with the $59 plan which the representative told me would be plenty good for watching Hulu and playing video games. I upgraded twice within 5 days. Then the next month billing cycle comes around and it's only the 3rd of May and I'm down to 1% left gigabytes. They're telling me that because I'm watching streaming video on high-definition it uses up so many gigabytes within an hour which is not what they told me when I signed up. oh and not to mention the $40 charge for taxes that they didn't inform me of that they took out several days after I purchased the plan.

Have to say, I’m definitely not getting what I’m paying for. Time runs out not even halfway thru the month, a total ripoff. Increase my time and I would stick with you, but I know that won’t happen. Spectrum here I come, soon as it’s in my area.

Tried to explain that I have not used your service since December and all equipment has been sent back. I am now in Massachusetts for 6 months and do not have records with me. They sent me a new modem instead of a box to send the radio. I sent both things back at UPS and you reimbursed me for the expense so there must be records. It was inconvenient and now to say I owe money is very frustrating. The letter said they will suspend my account which I hope has been terminated since December.

We live in the country. In talking with HughesNet prior to signing a 2 year contract we told them of other issues with other companies. We were promised if we tried them for 1 year we would not be charged for early termination, after almost 18 months of an upload speed of only .2 and a download speed of .6 and sometimes not that, we finally had enough of their promises to send a tech. We were indeed charged our early termination fee, plus the full month's bill that is not due until the 25th. They said in doing their test via the phone, we were running great, we have been unhooked from their equipment for three days, so I don't believe we are running that great with them, and, we are already up and running with someone else. They do not live up to their promises. Sales pitches only.

When my monthly bill went up each month, I contacted Hughes Net and asked if my bill could be lowered. I problem is that I can get a faster service here locally. The cost would be cheaper also. Hughes did lower my monthly statement for one year, but I will see if I have to change service then. Hughes wants to help where they can. This let me stay on the net for now. Now my connection is lost again. THIS IS WHY HUGHES WILL LOSE CUSTOMERS IN RAIN AREAS. We always have rain out here in this area.

After only a month having service with you, my internet stopped working and I was told it was broken, needed to be replaced, would take 5 days for shipping the part, and I would have to pay $ 10. Seems to me that if your parts break down in only a month you should NOT charge your customer Anything.. As it was, your people were very nice and fast workers but my daughter fixed the problem.

The person was very courteous and very knowledgeable when answering my questions about my bill. He was patient and very polite. Need more people like him. Give him a raise if possible. Thank you so much and please give him some recognition for a job well done.

I've been a customer for about three years. The support isn't always great. The satellite connection has been great but the plans are sketchy with the the "slow period" and your token offers. When we need one they're not available. Just provide the service promised. On my most recent call I spoke to Jose. Jose was very helpful. I was very upset with circumstances not related to Hughes or Jose. He's patient and empathetic. He's a great asset. Give him a raise. All Customer Service people a raise. They work harder than you know.

I called early this afternoon by 12:00 and 5:00 pm to make a payment and expressed my frustration about my slow internet service from the first to the last day of the month. I did whatever both representatives asked me to do to fix the problem, nothing happened. They asked me to call after 3 to 4 hours once again, because they are investigate to see if it is not my router is killing my data, what I did by 9:20 pm.

MY TECHNICIAN WHO HELPED ME WAS SO FRIENDLY AND COURTEOUS. I ENJOYED THE EXPERIENCE. He was helpful and explained everything very well. I would recommend Hughes Net to a friend. We have been customers for many years. Thank you and I enjoyed talking to the technician. He was very very friendly.

Make an appointment for your dish check of signal - Appointment made and canceled. It was ok. My dish network dish was too close to yours. I had a new roof put on and the dish network was replaced too close to yours. All is good now. All seems to be working fine. Thank you.

I pay you a monthly fee to have internet and try to run my home business. THE INTERNET SPEED STINKS!!!! I have been told by one of your customer service staff that your system does not play well with a VPN network. Well, I don’t have a choice because that’s what my company runs off of. Is there anything you can do to resolve my situation or do I need to cancel my subscription? Please call me with your response.

Very nice man helped me get my account straightened out. Took my information and explained that we has 2 months left for our contract so far. I was pleased with his helpful advice and will use customer service again to get great my service. Thank you again and again.

Customer service representative was friendly, could be understood and went beyond being friendly when helping me with my bill payment. Very knowledgeable and a good listener. He needs a pay raise. Okay. Only wish you had more individuals like the customer service representative that I spoke with today. Like I said your company needs to train more to be like him.

Installation Issue - I had a guy who was really good and who would not give up. He eventually figured out what was wrong and we got it fixed. We are still waiting to see if speed increases as desired. Bad weather interferes awfully easily and we have been having a lot of it. Thanks to the service guy who figured the problem out! Persistence and knowledge were key.

It’s a joke!!! They continue to use automatic withdraw even after you cancelled months later. I returned everything and they will charged a penalty and say why I can’t have that back for another month. Always an excuse why they can’t return it. Every customer service person has a new story and No help!!! Don’t use this company.

We've had HughesNet for about 3 weeks. I've called twice because speeds are less than dial up at times. We aren't able to use their service to view our Netflix videos because the service is too slow. How Slow. So slow you can't test it at any online speed test site. Oh and should you want to cancel, they'll be happy to charge you for that too. HughesNet? Don't waste your money.

When I enrolled with Hughes Net with the 59.99 10 gig data plan, the rep said I could upgrade at any time. While still in 2 year trial period, he implied I could upgrade to the 69.99 20 gig plan at any time. I tried to do this and your rep added $25, not $10 to my monthly plan. I will ride out my 2 years and look for a provider who does not use bait and switch tactics. The service is spotty at best so when Gen 5 arrives aid wiedersehen.

I called to make a payment today, spoke with Russell **, he was very helpful and well informed. He took care of my call in a very professional way. Good customer service. Had a very pleasant personality. A represenative to be proud of.

Internet never stays connected, buffers non-stop. I've already called and had it checked out, I won't pay for another service call. I've only had Hughes Net for 6 mos. and I am not happy with your service. I'm paying too much a month and I can't use the internet until 1 in the morning.

I needed payment info as well as reactivating my account info. I was asking about the reactivation date of my account and I had questions about the billing amount that I was being charged while my account was under seasonal suspension.

You need a Senior Citizen's Discount and a Law Enforcement Discount! The agent gave me a $20 per month discount for three months because our Hughes Net was out for 2 weeks. But you need a forever discount. Susan

Representative I spoke with was very polite, professional, seem to have knowledge of her job and represented the company very well. I would recommend this company. This was a very pleasant experience, good in all aspects. I thank you for the experience. I will continue to do business with HughesNet.

I spoke to David about my 24 month contract with Voice service then I found my notes from 1/9/19. So I called back and spoke with Nicole **. She answered all my questions but did not give me a case number. It may have been the one on this email I don't know. David gave me case #**. They we're both very helpful. The survey I received had a case number I did not recognize. Just want to clarify this.

The contract broke was Dish because it was not working. I did a pay plan with you of $340 (approx). I was told if the equipment was not mailed they would charge for it. I have confirmation the equipment was received. Pay was through ck acct for plan payment for the contract. My last payment was 4/29/19. I got a collection agency letter. I tried resolve but nothing worked. So, according to them I owe almost $900, and I’m paid in full. I need a letter confirming exactly what it was solved. You have my email. Please give me a letter. Thank You.

I NEED to get out of the contract with this company because there is just not good enough service in my area. I still have 8 mo left of my contract. I pay over $70 a month and wifi does not work more than 10’ from my router. Sucks. When I place or receive a phone call I have to disconnect my phone from Wifi. I’ve spent so many hours on the phone with you guys! I called today to get on a lesser plan as I am having my daughter move home and we need more reliable and faster service than what you offer me. I can’t really afford to pay for two plans. The guy I spoke two said I could have the 10 gig plan instead of the 20 gig plan for the same amount of money, over $70 a month. I tell everyone I know how awful your company is. And not to sign up as they will regret it.

Call about adding new equipment - After I was transferred to someone who spoke English all my questions were answered and I was able to get the equipment that will solve my problem. Agent was very helpful and pleasant to talk to.

We had Hughes Net satellite-based internet service for 3 months. Noticed data depletion problems almost immediately, which results in extremely slow speeds once you've reached your data limit. 3 modems, 10+ hours with tech support, still couldn't resolve data depletion problems. I was told there would be no charge to cancel service if they couldn't uphold their end of the service agreement, but when we cancelled we were charged $296. Then they changed their story and said data depletion is not a valid reason to cancel and they refused to reverse the charge. Worst company I've ever done business with! I wish there was a way to leave zero stars, because that's what I would give them!!! DO NOT sign up for Hughes Net service, I promise you will regret it and will pay a lot of money for the worst service you'll ever receive. Consider yourself warned!!!

For the last 2 months Mar & Apr when accessing my bill online my balance has shown to be $2733.04, yes you read correctly. But my actual balance was $78.57 when I would talk to a representative. This time the agent could not believe what I was telling him so when I had him go into Hughes Net online he was shocked also. I was told in Mar it would be fixed and now again in Apr... Crossing fingers that it happens but doubtful. Obviously there is a "glitch" in HN system... be aware people!

When calling to pay my bill, I was connected with a CSR who barely spoke English, the phone reception was so poor I had to keep shouting the answers to his questions, and he didn’t know the whole billing process...I had to ask for my confirmation number. Not at all impressed with this type of customer service.

My husband and I moved out to the country. I saw a ad for internet with HughesNet. I failed to read any reviews. Had it installed. 75% of the time my internet either didn't work or was so slow I could not use it. I had to use hotspot on my phone. I called support several times. We would get it up and running then down again. I think if the wind blew I was out of luck. After calling tech support on many occasions I give up. 7 months passed and I was still paying for a service that didn't work. I finally called and canceled service.

I thought internet I had was bad because in my area better internet not available. I was told this was better. Netflix would be better than what I had. It’s worse. Have to keep starting it, blurry. Internet is slower coming up. Can not watch a YouTube video without streaming over and over. Seems like I get crap no matter what. I could go on and on. Should be cheaper for service I get. I hate I’ve got screwed for 2 yrs. I Do Not Recommend. RUN....

The service tech was very kind, and he take his time to walk me through the steps to get the job done. My computer and all my device was up running in no time. He also tell how to reset my modem once a month to keep up with the speed. Thanks Fich.

Christian provided excellent service rendered. He was polite, patience and courtesy. At time I appeared stupid, he was still patience in waiting for response. I enjoyed talking with him. He knew exactly what to say and do when dealing with the complaint. Christian explains questions I asked of him. Thank you Christian.

Send box to have equipment returned NOW!!! Why did the Technician take the device with him? Bill of $216; we will discuss in Superior Court of San Bernardino!!! Send Box To RETURN your EQUIPMENT!!! ???

When making my payment, there were specific notes on my account, which had to be read and detailed. My representative Tony was awesome in helping me. I know he was doing his job, but his kind demeanor and patience leaves me to say he went above and beyond. Thank you.

How can I start a new month of service at 75%? Have not used any time in the past 2 days and I am showing usage. Cannot get into view my invoices and looks like each month the fees are increased by at least $1.00? Slow service and keeps going out due to storms. Would not recommend this service to anyone. Very dissatisfied to say the least. Please tell me how I can start the new month of service with only 75%????? Well I just tried to submit this and the connection was LOST again?!

I was very happy of the outcome that the customer service was very good and he knew what to do. I would recommend other people to get HughesNet. It is a great internet to have. I don't have much to say but this internet is very good.

I contacted Hughes Net to ask for a second satellite hookup in a different room than the one where it is now. Not about a problem with the service. This started a cascade of incorrect responses from Hughes Net. First, the person argued with me about why I would want the connection point moved.. It was none of his business but I told him---it is now at the east end of the house on a lower level and several hundred feet west of the house are several buildings I want to monitor with security cameras. The signal does not go that far, and I thought that moving the connection to an upstairs room on the west wall of the house might allow the signal to go farther as it would not have as many walls to block it. Between the utter confusion of the HN contact and his arguing with me that what I wanted to do was not necessary, I had a feeling it would not end well.

I called to tell them my Gen 5 didn't work. I was on the phone for about 50 min with first person. I finally requested someone else. I was switched to Stan ** in about 28 min he fixed what needed to be fixed. He was very professional and polite. I did not get the name of the first girl but she does not know what she is doing. First she was going to send a new box. Then she was going send a technician. Then she was giving info on stuff I didn't want. She had to keep leaving to ask some one else and left me on the phone then comes back with answer that had nothing to do with what I asked. You need to get Stan ** to train some of these workers you hired. 28 min. solved everything and he helped me pay my bill. I highly recommend him.

Purchased HughesNet service on Feb 5th. Tech came out to do install and advised we need to run a cable to a clearing before install could be done. We got approval and have been trying to get in contact to have installation done. Been leaving messages for tech every week in April. No callbacks. Contacted HughesNet support. Could not find account. Overseas call desk said they would have to transfer me after 10 minutes of trying to locate account. Then transferred to incorrect department. Finally made it to a call desk for gov't. The person there offered to give me a phone number to call the installer, it was the same one that I have been calling with no answer.

Have been a customer for almost 4 years. Service is not what promised. Offered a better cost for service for 24 months in November by Hughes. Now they will not honor that price. Very unprofessional. I have been hung up on numerous times.

She was the most polite person I have ever talk to and she was tremendous at helping me with my problem. I had posted a bill and did not know if it had gotten posted. She was able to let me know. She did a great job.