HughesNet Reviews

I do not know how anyone working for this horrible company can sleep at night. They lie and cheat their customers and deceive people into joining them. I signed up, had no idea nor was it ever discussed about any contract. I called multiple times from day 1 regarding my bill as every time I turned around they were hitting my bank account anywhere from $1 to $98 throughout the month. I called them repeatedly to take my checking info off of their computers and DO NOT SAVE MY PERSONAL DATA. This went on for 6 months. I finally called them up and said, "I have had enough". I am terminating my service with you and please send me a box to return you JUNK in. Your customer service is horrible and your ethics are in the toilet.

We decided to bite the bullet to finally try HughesNet for at least the 30 days – we knew about the poor reviews and general shady reputation they had, but living in the middle of nowhere where your fastest available ISP only provides 1.5mbps makes you desperate. Luckily, we went in properly skeptical, because now we’ll be able to get out in time before they loop us into a 2 year contract – I’d suggest the same to anyone else wanting to try it, and watch carefully to revoke your service before that 29th day mark hits if you get trapped with the same crappy service we’ve gotten.

We moved to a very rural area and HughesNet was our only option (never had heard of them before). Their service is not that bad, however, you do not have unlimited data usage. I do a lot of research and I find that I have to buy extra data each month.

GEN 5 - I signed up with this worthless Company and it’s the biggest mistake of my life. First they promise 20 Gig is most popular and great for a small family. LIE, then When you call in after 20 days free they tell you to unplug it to save data. Well I have DirecTV and only have two iPhones and it sucked my DATA out in two weeks. Now they won't return my calls or answer me. I have instructed my Bank not to let them Auto deduct money till they remove this crap from my home. They put the dish on my roof with Lag bolts and holes in my Vinyl Siding. They said I signed off, Yes because the Tech was as friendly as a Shoe and couldn't answer my questions. I also gave them a one Star on the survey.

Not only did Hughesnet deceive us from the beginning of signing up, we didn't know it was a 2-year contract until after we got it, but the service was terrible in that every time and I mean every time it rains even a little bit, the internet goes out. Customer service was very rude and just didn't care about your problem at all, not to mention you can't understand them. The data cap was so bad it burned up in 1 week with regular use and we could not have Netflix or Hulu because the data would go even faster. After one year of it we just couldn't take it anymore and shut it down.

I am single and bought the family plan because they told me it would last me an entire month. The data ran out in six days. Customer service is worthless since nobody's native language is English. All they do is lie to make you agree to their service that ends up being a pathetic disappointment. Rude liars that trap you in a two-year contract. I kept ** until they canceled my two-year contract with no cancellation fees.

My internet was down for one week. I tried to get someone to call me about my internet down but I never could get anyone to return my call. Finally, I called the Account Manager Representative and told him that I cannot get any service and that my internet was down. I did not receive any help so I said that I want to cancel my service with HughesNet. The Rep told me that I had a contract. I said, "I know. Do you know what a contract is?" I said that a contract is good until one of the parties don't live up to their obligation. You, HughesNet, have not kept my internet working nor will anyone call me. So, since you won't repair my internet, I want out of your contract since you are the one that has broken it. He still gave me a very difficult time. So, I told him that I was going to complain to my credit card Company and have my Attorney to write you a letter with the definition of a contract since you don't seem to know.

Beware!! I have had HughesNet for just about a month, never works. Been out to my house twice and they said everything was fine. Was lied to when I signed up. I was told "you can do live gaming" which is a lie and that we could use all of our devices at the same time. All lies. Live gaming does not work! The more devices you try to connect at the same time the more it buffers. I’ve been trying to cancel and they won’t let me. I was told that I have to pay $400.00 to get out of my two year service commitment which doesn’t make sense to me when I never had service to begin with. Oh and it gets worse. Their installers call you on the same day as your appointment and try to change the time. Well my last technician never made it to my house because I couldn’t accommodate his schedule that would have been the third time they have been out to my house in under a month. Do not make the same mistake I did! Don’t commit to them! You will regret it!

Awful. Just plain awful. By the way, I didn't even get this service installed. I was told by the sales person I could get a full refund before the installation. I called the same night I placed the order to cancel, and they only will refund me 50% of my money. They claimed it was a one time processing fee. DO NOT give them any of your credit card or debit card over the phone. Horrible company. I hope this helps someone from getting scammed. I wish I would have checked the reviews first and am glad I'm not doing business with them. They are a sketch-a sorous-Rex.

About two months ago I wanted to cut the high cable/internet cost from one of the big companies. So I started using the HD rabbit ears and only got three channels and used my phone's data for the web. So to get internet only I discovered HughesNet satellite internet and the next day got mail from them on providing top quality internet and service. I started with them and from day one trying out my new Roku device for streaming I couldn't get any channels but CBS Live and sometimes Netflix. I called and they tested my equipment and said signal was excellent. I cancelled after about a month and was told I had to keep the dish on the roof, send the modem back by UPS and to pay 125 to have a tech come by and get a transmitter off of dish, and it's going to cost me a 400 dollar cancellation fee. I told them to bill me.

Got rooked into signing for with Hughes.Net for internet service through Dish TV as we live in a rural area that has poor service by other internet providers ie: Charter TV & Century Link. No one ever mentioned it had a 2 yr contract with high penalty fees. Received nothing in writing nor did I sign anything. We just wanted to try it to see how it worked. Well long story short ---- it is far worse than the other two choices just mentioned and now it is $400 to break an unsigned contract. What a bunch of bull!!! They gave us very little info when it was installed. Their customer service people are difficult to understand clearly and they are very rude and careless about anything you say. Stay away from them!!!

Hughes free upgrade is neither free nor an improvement in faster speed as claimed. I actually got better "test" scores from speedtest.net two weeks ago prior to supposed "upgrade". With this claimed upgrade, the speed is so slow that when I click on the left arrows to go to beginning of a show on DirecTV... After a while of watching "downloading" I get a message that my internet speed is too slow, and so nothing can work in regards to downloading programs on DirecTV. Yeah, some fast upgrade indeed. What angers me the most is Hughes kept telling me my "free" upgrade would give me noticeable faster internet, than their previous set up.

This is by far the worst experience we have ever had with any service company. We have had Hughes Net for about the last 3 months. It took almost two months to get our phone number issue resolved. They never told us until after the fact our old Vonage modem would not work on their service. When we tried to change our phone number over to their modem, they told us we would not be able to keep our phone number of over 25 years! We fought this battle and finally won, but it took countless phone calls to their company which is contracted out to no other than the Philippines!

The installers at Hughes Network Systems were professional and will show you how to set up. I live in area that is hard to get real clear service. The company has the best wifi I have ever had. It works unless we have a massive storm that takes out power or extreme cloud cover and lightning. At that point I would shut down anyhow. Very reliable and this is not one just any hacker can hijack service or data from.

I have had HughesNet for a year now and it has never reached the max speed and data disappears when all devices are off. I have some college IT experience in networking and some programming. This company should be put out of business. Worst service I have ever had!

This company is a complete scam. The account manager actually hung up on my husband tonight. She was being extremely rude. We have tried to cancel with them since a week or so after we got this internet because it didn't work. They refuse to cancel unless we pay a termination fee. I refuse to pay it. They have not provided the service at high speed or even close to it. Constantly they want to run tests on it. It's constantly the same either not working or extremely slow. This company needs to be put out of business immediately. We have spent hours on the phone with the horrible customer service they have. Then to have the nerve to actually hang up on us! Then when we call back it says they are closed!!!

I scheduled for internet service to be installed at my house on Sep 22nd. My appointment time was 5-8, I work all day not being able to have a earlier appointment. Around 6:30 someone calls saying he can't come to my house, long story short he reschedules my appointment for Sept 25th 5-8. On Sept 25th I call to make sure someone is still coming, to find out they told me wrong and my appointment was actually for today Sept 26th. Waiting around for my appointment today. It's starting to get closer to 8 so I call to make sure someone is coming, to find out they canceled my appointment without even calling or letting me know anything!!!

I live in a rural area and have very little access to internet service. There was no other option except HughesNet, but even so, a very bad choice. They offer very low amount of broadband, at a very high price. When you use that up in 3 days, which is supposed to last a month, they charge an incredibly high amount to buy "tokens". Then after losing 70 trees last winter, I was finally able to get a better internet connection ,so I canceled the Hughesnet. They didn't cancel so we received more bills. I was put on hold many times that I tried to contact with them (as long as 45 minutes) and then disconnected.

I don't usually write reviews to complain; however, I want to say that subscribing to HughesNet was a big mistake and I would not recommend their service to anyone. We had their service installed in order to get a faster internet speed and better streaming for Netflix and Amazon movies, but their service was no better than the service that we had and it costs over $100 more per month. When I called them, they would not cancel my service until they sent another installer to check out the dish. Installer came, but service was no better.

This is by far the worst internet I have ever had. No one in the house can do anything and I mean anything that requires internet and I was told by the sales rep. that this was great internet that I could work from home, the kids could play their games, watch Netflix. He also said if we went over our 20 Gig package it still wouldn't be a problem to work from home that the slower internet was still considered high speed. I have not yet been able to work from home without using my mobile data and have not watched Netflix in over two months and I can't get anyone on the phone to talk to me unless they want to sell me more Hughes net.

09/21/2017 I should have cancelled the service the day it was to be installed. My time for installation was for, 07/16/2017, between 12 and 5 PM, no one showed up until 8 - 8:30 PM. The job was not completed until well past midnight and the installer was leaving and my internet was not working. Fortunately, my husband was able to stop him before he pulled off so that he could fix my internet. The employee that took my order failed to tell me (on purpose) that I would need to port my phone number myself, I think that's important to know since I have never done this before and more importantly I had already cancelled my phone the day of installation. I was on the phone for at least 3 hours if not more with Hughes Net and Verizon trying to get the phone number I've had for over 30 years back.

I was led to believe by DIRECTV that I could bundle a TV subscription with internet service provided by AT&T. Once I agreed, I was later informed that internet service was not available through AT&T. However, not to worry , they "partner" with HUGHESNET for internet (satellite) service. From the day of installation on HUGHESNET internet, until 6 months later, I have had little or NO internet connectivity due to poor installation and poor reception. I have called over 25 times to complain and the issue was unresolvable.

It has been almost 2 months since I got Hughes Net. It has to be the worst internet service I have ever had. It is constantly reloading. You get maybe 1 to 2 minutes of your show then it reloads again and again. Extremely frustrating. And they are not cheap. Actually they make you pay to lease their equipment or you have to buy it. I wish I had never gone with them. Now I am stuck for 2 years. Trust me, you do not want Hughes.Net services. Save yourself the headaches.

We live in a rural area, where nothing was available, except for dial-up, Cellular WAN, or Sattelite. We had AOL dial-up for almost 15 years that cost about $11/mo and ran at 56kbps and used a analog phone line. We then tried Verizon for a mobile hotspot and were paying $35/mo for 5GB of 4G service. That never worked (nothing works here), so we went with HughesNet. We have their highest package - 15Mbps which is $150/month. The capacity always tested around 4 or 5Mbps and never higher than that. The download was supposed to be 3Mbps, but never reached .7Mbps. We were told to use the HughesNet 'speed test' computer applet, which said the same thing on our end, but on their end they showed no problems. I have to reset the modem at least 5 times a day. My grandparents have HughesNet too and have "Gen5", which is supposed to be 25Mbps, but never tests higher than 8Mbps.

I have HughesNet service and have had to endure exactly 10 years and 2 months of their service. The reason I am writing this is I wanted to see what others were saying about their new Gen5 as I upgraded a couple years ago from Gen3 to Gen4. First if you have ANY other options for internet, satellite service is NOT suggested. I live in rural Missouri and while cell service is close, my home is in a valley there are 0 options. I actually have had fair success with them. The service is probably 6 times faster than the old dial-up modems. Streaming movies? I am on their highest 50GB plan and could maybe watch one or two HD movies a month. I have to have internet for my business and for that I am actually thankful I have this option.

I have called HughesNet several times about my slow internet service and to complain that I am not getting the speed that I am paying for. This last time that I called to find out what the problem was they wanted me to run through a bunch of troubleshooting tricks. I told the HughesNet rep that I had done this several times and it was time for HughesNet to send someone to my house to fix the problem or send me a new modem. The rep asked her manager if they could do this and the answer was no, so I asked to speak to the manager but the manager refused to speak with me. Poor customer service and I have terrible internet speed and connection. It is not worth the frustration of having them. Unfortunately there is no other service where I live.

The company tells you that you will get 25 Mbps download speed with the new gen5 system. Some people say that the speed goes down after you use all of your data. I am here to tell you that we average between 8 and 10 Mbps, and our data has not been used up for the month! When we complain, the company says they are looking into it. We have had HughesNet for 6 weeks. I guess it takes two years (the length of the contract) to correct the problem. Do not get the phone service with them. The voice quality is horrible. Plus they do not mention that they charge 220 dollars just to cancel the phone. They did tell us about the 400 dollar cancellation fee for internet.

Speeds are slower than promised. They kept changing the pricing on me even though they promised to lock in a certain amount for a certain period of time. When I called to cancel my service for the 4th time the lady actually argued with me and it took me 36 minutes before they would agree to send me a box. I now have to figure out how to climb on the roof and get their equipment down or pay a $350 fee. Not to mention they charge $100 if you need a technician to come out for any reason and if it rains or snows the service does not work properly. I wish I had read the reviews before I got their service.

Avoid at all costs! Wouldn't use even if they are your only option! They force you into a 2 year contract w/o any signed papers from them. Services are deplorable along with customer service. If it's foggy or cloudy forget about services at all! Internet couldn't be slower if they tried. Can't stream ANYTHING unless it's a bright sunny day. Limited data for streaming regardless. They'll upgrade my equipment with another "contract". Are you kidding?! Upgrades should be free! Called to end my misery with this company and was told we are responsible to climb on the roof to get "eye" from satellite for return or they charge $100.00 to come do it for you. We're in our late 60s and we have to climb on the roof?! I can't stress enough that you need to steer clear of HughesNet! Consider yourself forewarned!

We live in a rural area so if you want TV & Phone AT&T & DIRECTV. Is the way to go. We had HughesNet for less than a year and it was terrible. Had to keep getting more data and to get help on the phone sucked, wanted to charge $$$$. Then to get a service call, no local offices so we paid early disconnect $$$ & went back DirecTV and went to AT&T very satisfied.

A week ago, I opened my laptop to go online. No such luck, had HughesNet for just under one month. Could only get to 5 websites, if I typed them in myself. But by the time I got off the phone with them, I had lost ALL access. This is AFTER I had to call them for deceptive practices, one convincing me I could use HughesNet with my Vonage phone. Not true.... second, the price quoted was different from the amount of money taken from my account, which was over 12 dollars more. They dropped the price and gave me another package. That lasted 3 weeks, when I had the internet problem. How long did it last? I spent 6 days with no internet. No money making as I normally do online, no ability to send my manager my paperwork for my job.

We live in a rural area of the country and due to trees growing and limited visibility to broadband towers, our internet service was terminated. We were greatly saddened because the service and the "human service" had both been excellent. At the time we had no other option than a satellite internet service and contracted with HughesNet for over 4 times the cost. Then, for over two years we struggled with service that was as bad as dial up that we had decades before.

Subscribed to Hughesnet as we live in a rural area, Evan buying dish. Within two weeks of service was throttled then service slowed to almost useless. Called tech service and questioned about my internet use and how to not use my electronics devices and instructed how streaming used too much data, I couldn't stream because service buffers too much. Second and third month came along with same issues, Hughesnet only offer was to upgrade my data amount but within two weeks still buffered. Hughesnet's customer service is awful, it seems like they are bored with complaints. I finally had enough of this no help company and had to pay these bottom suckers another $295.00 to get out of contract. I sent final payment by mail to find out they debited 295.00 out of my account causing an overdraft.

I signed up for HughesNet Satellite Internet less than 60 days ago and have quickly figured out the capabilities of the service were completely misrepresented when I initially signed up. I specifically was told the service I selected would work for streaming TV (Netflix/Hulu/Sling), yet when we started doing this there was constant buffering & the entire month's data was used up after a couple days.

I had a good experience with the Internet service. Bandwidth ok and up time good for our install. What I didn't like at all is the customer service. Offshore call centers with non-English speaking operators. Also really PO'd that they dinged my credit a year later because I didn't return the 'radio transmitter' which is a huge piece of the dish installed by the tech (see photo). I had returned everything they had given me for inside the house. I had to return to my old address and go on the roof to get it back. It was a huge pain. Thank God I knew the new renter and we were physically able to retrieve. Many would not be able. Posting this so others know what is involved in quitting this service.

This "high speed internet" is anything but. Every time it rains or a puff of wind comes it's down. Then you get to spend 2-3 hours on the phone with somebody for them to send a technician to your house 4 days later. I use the internet for work purposes that is VERY time sensitive. I cannot operate like this. But please believe you will be charged for every single day. You will receive jack crap for being their technician over the phone troubleshooting what someone in India thinks might possibly be the problem maybe. Do yourself a favor. Get dial up. It's faster.

I had a modem to go out so they sent me another one. I had to unplug it and my router 3 and 4 times a day to stay connected. Called them back went with upgrade, new two year contract, after installed it drops internet off and on all day. This stinks also.

This internet provider was absolute garbage. I had it for approximately 10 months and it was much slower than dial up. In the ten months I had it I was never able to stream any Netflix movies or any on demand videos. Over time I called to complain they said I used up my monthly minutes, even if I was calling at the beginning of the month. I even called on the first day of the month and I was told that it was used up. I attempted to cancel and they told me I had to pay a $300 fee because I signed a 3 year contract, which nothing was ever told to me before. I figured I would pay it because it was worth it. When I told the person I was canceling it that it was a garbage service, they just kept saying sorry, and continually tried to sign me up for a more expensive plan. PLEASE DO NOT GET THIS SERVICE!!! IT IS A TOTAL RIPOFF!!! There should be some type of class action suit brought against this company.

I had no other choice. Damn it. I moved and had to leave AT&T as they do not service my new area. I take back all the bad things I ever said about them! Never had to even think about how much data I used and everything ran quickly and smoothly! Hughesnet satellite is HORRIBLE. Like all others are saying, it's very slow to load anything, if I try to use DIRECTV on demand it will stop almost like clockwork about 8- 10 mins into a show and say the internet speed won't allow for streaming. When asked if I want to record instead to watch later and I click yes, guarantee it's not there when I look for my recordings later. Or, if I'm lucky to get the program, I'll get 25-30 mins into an hour long show and it stops for buffering every 2 mins. I have resorted to turning off the wi-fi on my phone to attempt watching on demand via my iPad. But it doesn't seem to help.

I had the old version of Hughes Net and fulfilled our 2 year contract, internet was extremely slow, so I was going to cancel our Internet, we hardly ever used it anyways. So I call to cancel and they assured me and guaranteed me that the service would be super fast with the Gen 5... Well they suckered me into another 2 year contract, Gen 5 was not any better. We unexpectedly sold our house and moved into a camper, my husband did not want the dish mounted on the camper so I called Hughes Net and they stated if it doesn't get mounted on our RV a permanent pole would have to be placed in the ground where we are staying, the property owner said NO to the pole.

My experience with Cox and they're reporting claim that my card did not go through and thus I had to swallow a penalty fee of $25 for their payment caused me to drop them and try A tech provider namely HughesNet. This was a horrible error and I made the additional mistake of upgrading to Gen5 and what fancy name that translated nothing on a snail speed internet. Terrible. Less than 2 months later I decided to kill my commitment and pay the $385 fine just to get rid of them. I would rather be without internet at home than to endure this horribly slow internet. I write this to warn anyone contemplating this provider to think twice and reflect on my experience. Don’t do it. Thanks.

Service was terrible! Worse than old dial up! Then they started debiting my debit card the same day a bill was generated. I explained this doesn't work for me, I need to plan my account balance for debit. They acknowledged my request in writing. Then I used my checking account to make a one time payment. They saved checking info without my permission and started drafting my account. I complained, but it continued. So I cancelled my service and told them to NEVER draft again. They have drafted two more times since. One time for monthly bill and then for $190 early cancellation fee, I did not receive an invoice either time, just suddenly a draft hit my account.

I got this service 8 months ago. I have called customer service several times. They tell me I am running at top speed but it is impossible for me to connect so I tell them their test is wrong. They just ignore it. Don't get this service. It would be better to do without internet.

Since July 8, the first day that I sign up for their service, I have had my Internet and phone lose connection at least 10 times a day, I call them to report this issue, I did get a very rude and ignorant reps. on the phone that do not understand English and they hang up on you. Call back, get another no speaking English person, they say they can fix the problem, nothing has been fix at all. Call back several times trying to get to fix the problem and nothing has been done!

3 days ago I switched from Gen 4 to Gen 5 in order to increase download speed and a cheaper rate. It is now the 3rd day and my speed is slower than I had with Gen 4. I have called their "tech" support, but they have not been able to do one thing except slow my download. My neighbor is having the same problem, his was installed the same day as mine. Their support is worthless and I would not recommend anyone switching from Gen 4 to Gen 5 until they have worked out all of their problems and customer support.

I have had HughesNet since April 1, 2017, and the joke is on me! I have had all types of internet service, i.e. dial-up, cable and Century Link, and HughesNet is the WORST by far!!! The internet moves so slow, I can very rarely get anything accomplished in a reasonable amount of time. What's worse is their customer service. They randomly charge your debit card with unexplained charges and have no compassion when you call to inquire or complain. The company I went through is Croy Communications, who promised me a $100 Visa card for signing up, which I have yet to receive. Now I am stuck in a 2 year contract which I seriously regret. Please SAVE yourself a lot of money and hassle. DO NOT GO WITH HughesNet!!!

Do not use Hughesnet. They are a horrible company! The service was very poor and very slow first off. I called and complained about the service and the lady could not help me at all. She just told me it was not their fault and hung up on me. Then we call and cancel. Never get told how much early termination was until the very end and they wanted to charge me $400 to cancel. I was so mad! So I wanted to talk to a manager and the lady sat there saying he was busy at the moment over and over again. She then hangs up.

Living in a remote area lends itself to many obstacles and subject to fraudulent claims from providers stating they can provide satisfactory services. My son attended an online charter school and we had to withdraw him from school this winter because HughesNet just was not able to provide adequate service. Then they upgrade me to Gen5 (starting my contractual obligation with them over) which in all honesty was a huge improvement, at first... Then just like the previous service it lags, we are always out of data even though we never stream anything! No movies, Netflix, Hulu, Amazon Prime, etc... Don't have my smart tv hooked up to the Internet because HughesNet can't handle it... Or I should say my plan that is almost $67 a month can't handle it.

On August 21st 2017 I hooked up with HughesNET "Thinking" it was a good choice after doing my research. I live in the suburb of Goshen Indiana so the internet selection & Cablevision is slim choices. Sadly I didn't look at the ConsumerAffairs reviews until today. HughesNET customer service is HORRIBLE and not in this country. They will not allow you to speak and continuously says they will correct the issue. Well they don't!!! They charge you for everything!!!

Trying to use service. Too slow. Too much buffering which they said it would not do. It's going to cost me $ 400.00 to disconnect my service just because I believed them and I live in a fixed income and I got this for my granddaughter to watch cartoons on and she is 3 years old and something else they took even more money than they were suppose to out of my checking account and caused me 6 overdrafts on my checking account. By the way I'm 65 years old. I just want out without having to ruin my credit until I can pay $ 400.00 dollars sorry messes I have ever had.

Not sure how many of you use Hughes Net for internet service but just an FYI... they SUCK! My 1st call was this morning at 8 am to have my internet turned on at my new house. I had put my service on vacation in February and was ready to have it transferred. Well that call wasn't bad only got transferred once. They got all the information they needed and asked me to call back in 2 hrs so they could finish transfer (which I thought was odd).

Have had it for a couple months and haven't had any speed above 0.65 download speed, Man Tenn is a tough state for receiving internet!!! Dial up was faster in 96 than this is now! It's so tough to live without internet but that's what we're about to do!

I signed up for 2 years at Hughes Net for their WiFi to stream my Fire Stick and DirecTV are the ones that sent me to Hughes Net. When talking to the rep. at Hughes Net he told me that it would NEVER BUFFER. Oh that was the biggest lie ever. I can't watch anything on demand or my Fire Stick without it buffering the whole movie about every 2 minutes. And DirecTV told me Internet would only be $50 a month and that was another lie. There is a $14.99 fee every month with that $50 charge. Making it $64.99 for the Internet that is nothing but crap. I have called Hughes Net 3 times and they tell me stuff like. – “You have too many devices running,” so I turn them off. It still isn't any better and then they say, “Turn off all your HD settings and use standard TV.”

I tried to sign up for Hughes Net. Having read other reviews I'm glad I failed. But what happened is just about the dumbest thing I have ever experienced. You can't order when you want to, they require you to wait for them to call you. They wait more than a week to call you. They call at times like 9:30 PM and 4:00 AM (both happened to me). When they call it's to put you immediately on hold. I waited half an hour before giving up.

When Hughes net sold me a 5.0 internet service they didn't mention your computer has to be set up to get 5.0. When I was not getting 5.0 they said my computer probably couldn't get it and I should look it up on the internet. I called my computer company and they said that my computer was set up for 5.0. Then Hughes net said that my computer had to be close to their modem to get 5.0. The installer had used another companies' wiring to install the modem upstairs when I only use my computer downstairs. By the way I am a 72 year old invalid. I told this to Hughes net and demanded a correct installation. They said they would put in an order to correct the installation. After more calls, the installer called me and said "Oh, this is supposed to be for free? I have to check with Hughes net".

At the beginning of August, I ordered Hughesnet as I was promised high speed internet that's a joke. First of all, I got charged for the 20GB before I even got the service installed. Installation was done yesterday at 1:10 p.m., it took the installers 2 hours and then he indicated that he was having trouble setting up the router. That should have been my first clue how bad this service is. Tried to connect and keep a connection with DirecTV and it kept disconnecting. So we cannot even use it for DirecTV to download movies, much less Netflix or Amazon Prime.

We had Gen 4 and couldn't watch movies. Many issues with kicking out. Upgraded to Gen 5 and was on phone very frequently with Hughes Net due to poor service. If it is cloudy you cannot stream movies! Buyers beware... Very poor service... It is worse than dial up!

After two months of trying to get online through HughesNet I quit. The service is not available from about 7 pm through midnight. Despite numerous phone calls to customer service no resolution was found. The excuses I got and the stupid stuff they tried to tell me to do to correct the problem nothing worked, supervisors and engineers were promised to call but they never did. Now they want to charge me 400.00 for breaking the contract. I don't care, I am not paying and they are getting their dish back this Friday. This is a predatory, lying and incompetent business. I highly recommend you just keep looking elsewhere for internet service because they sure don't provide it.

We changed our internet provider to Hughesnet 2 months ago as they "guaranteed" speed of 25 download. We have yet to get that or any service at all. I work from home and unable to access reports, our home security system is no longer working, etc and we purchased the largest plan we were able to. We've called numerous times and have been on the phone for literally over 2 hours each time. Several times the call has gotten "disconnected" and in those instances, have not received a call back. Each time they point to the weather as to why we aren't getting service. We also have satellite tv which rarely has a disruption in service. We are going to log a complaint with the Attorney General as they are fraudulently charging for a service that they clearly cannot provide which is also a breach of contract. I wish we would have done more research prior to signing a contract.

Don't ever call these people unless you are ready to be harassed. I called a year ago in hopes they would be cheaper than the local place. They were not. They were more expensive. I kept getting calls for months even though I told them I was not interested and asked them to remove me from their list. They started sending mail every other day, called back and asked to stop. They didn't. Called again a month later and they promised they would stop. Nope they still are sending crap. All they did was take my name off of it. Now they are calling my house phone. Seriously if you want these problems and you didn't even sign up then have fun and good luck. Worst company and worst customer service ever.

I do not write reviews, however in the case of Hughes net, I will make an exception. I live in the rural section of South Eastern Indiana. When I moved up here, I wanted to re-establish my home telephone service with AT&T as I had been a customer with them for several years. That is when my nightmare began, AT&T does not service this area. I wound up going with Hughes Net, as I also wanted WiFi. I purchased my own equipment from them and the installer came to put it in. I am now stuck in a two year contract with them that I was not told about as well as service that is out more than in! I have tried to call and complain, however I keep getting someone in a far away country that has very little concept of the English language! Every time it rains, or lately just the forecast of rain it goes out!

Ordered satellite internet service with Hughes Net on July 25, 2017... The installation was scheduled for July 29 between 2-5 pm... at 4:30 the service technician called to say he was across town and backed up with 2 customers ahead of me... so we agreed to reschedule for Monday, July 31 8-11 am... However, once again he failed to show...

HughesNet advertises fast internet speeds but truth is they are slowing than most other providers. Customer service is horrible. I went onto my dashboard to find out when my first bill would be due and the amount. There was a bill showing due on the 15th of the following month so I marked my calendar it was due by 15th. Then I get an auto debit come out of my account on the 1st. I call customer service and asked why they took the money 2 weeks early. They say my bill is due on the 1st. I tell them the website says the 15th. The rep proceeds to tell me I have till the 15th to pay but my bill is due on the 1st of the month. I said, "Then shouldn't your website say my payment is due on the 1st. It makes no sense to have it show the 15th." I stopped the auto pay and told them I will pay it online every month that I did not want them to have access to my bank anymore.

I was lucky to not become a customer. I called to inquire about the service and I clearly said that once I was done inquiring, I needed to call the condo association to make sure that it was allowed to have the dish. I specifically asked many times if the credit card would be charged. The rep said no until the service was in place. A few minutes later there was a charge on the account. I tried calling back and it literally took me 2 hours to cancel the service, I went through about 4 or people to do that. I was finally assured that it was cancelled. I Googled the provider and read all the reviews here and I saw that a few customers were struggling to cancel. although I had nothing installed I still called to make sure. The rep said that my account was active and in progress, I am so glad I read all these reviews. Hoping that it will be cancelled tomorrow.

I live in the country and have subscribed to satellite internet service during my 14 years of living in rural United States. Unfortunately, satellite is the only option that provides the fastest internet service. During these years, the majority of my time has been spent with HughesNet and it's unfortunately never been a positive experience. My latest experiences have been related to my recent upgrade to Gen 5. I've had multiple issues that are directly and indirectly related to the service. None of which tech support has been able to resolve, after numerous hours on the phone. I have yet to talk personally to a level 2 support person. They said I would need to contact Home Support for an additional fee but agreed to waive the fee. They ensured me I could get my issues resolved so I was transferred. Once talking to this 3rd party vendor, I was told they could not support me for the issues I was experiencing. ANOTHER BRICK WALL.

Our experience with Hughes Net has been very disappointing. We had slow internet service and about 50% of the time the Internet did not work. I called their customer service and Technical Support number about 6 times. Each time, all they wanted to do was to sell me Gen 5 without trying to resolve my current issues. I did not want to upgrade to Gen 5 as then my 2 year contract would them would start all over again. They would not agree to send out a technician to look at my service without a $125 fee. Not only was the Internet service slow and unreliable but their support via phone was awful. I would give them a 0 if I could.

I ordered Hughes.Net service 7/10. Service was scheduled for 7/13. I informed Hughes that Satellite access would be difficult as both Direct and Dish were unable to obtain access. Still, they wanted to make the attempt. I wanted assurance that if no access was available, I would get a refund. They assured me that was the case. Unfortunately, I did not obtain it in writing.

You will regret subscribing to Hughes Internet! Please do not make the same mistake we made. We began internet service on June 23, 2017. The majority of the time we cannot stream anything, we cannot watch a movie without getting an error message, we cannot open a file in email, we cannot open a website, and the list goes on and on. When we do have service it's painfully slow. When I've contacted customer service they've told me that our internet is working and there is nothing more they can do for us. Since we've only used their service for a month we would have to pay them $400 to leave Hughes Internet.

We subscribed to Hughes Net about two months ago and now regret it. We subscribe to the 50 gb and two weeks later we apparently used all of the data. From the beginning, the sales department told us many lies about the services. They even told us that we would be responsible for any technical issues at the cost of $300.00 per service call (they want extra money monthly - services contract). We were being billed by Frontier Communications and asked who they were and they told us that they were only to troubleshoot for viruses at $12.99 per month.

I live on the coast in central California and have limited ISP that can provide consistent service which was the reason for changing over to Hughes... They notified me thru advertisement they were now providing service in my area that would be significantly better than other providers. It has been two months and have never been more disappointed... Constant issues with intermittent service and constant buffering.

Totally hate Hughes Net!! The internet is so slow and don't even think you are going to watch a video! They charge a lot of money for their crap and it works horribly! Have to reset every couple of days. Annoying! It actually makes Frontier look good and if you have had experience with them, you know it's bad! Don't get it!! I'm on the hunt for a new service. My problem is where I am located so I don't think I will have much to choose from!

Last month I made a payment with a credit card, for this month's bills. Hughes Net Took it upon themselves to withdraw the money out of my account without my permission. My bank has frozen USENET for removing any funds out of my account because this is the third time they've done this. I mailed them a check I paid extra to have my invoices mailed to me, and I found out that he has not changed my payment date from the 25th of each month to the fifth. Yep only 10 days from the date that the invoices up to where I was supposed to have them a payment.

When I became a customer I was told download speed would be 15 mg. With occasional slower speeds. However for the last several months it goes down to.400 kb or slower between 6 and 11 pm! This makes the internet unusable EVERY night! Please don't make the same mistake I did. This company is terrible. I was recently able to talk to a level 4 tech who told me they have too many customers on the beam I am on and therefore it will probably not get better. This is unacceptable. Also they will not let you out of your contract. If you are having a similar issue file a complaint with the FCC. If enough of us do that perhaps they will be forced improve their service.

From the very beginning the service provided was a sham. I use the Internet as an average home user. I check for emails, occasionally go on eBay, or I will check the news service or weather. According to Hughes Net I was using too much data and even though I was using their meter to they said I was overusing and wanted to charge me more. I went through all their "download and upload tests" and was told it was faster than what they had agreed to so there was nothing else they could do, but they provided extra service at no charge between 2AM and 6AM. I tried getting up early to go online, but that didn't work either.

I was a HughesNet customer for 2 years. I was pleased with them, in the sense that the internet service was RELIABLE and ALWAYS WORKED (unlike Comcast which had only worked at most 1/4 of the time). I fulfilled my 2 year contract at $100 a month for the most data allowed. Way overpriced compared to all other providers. I loved it. I could sign up online and not have to talk to any of these nightmare rip-off hucksters. The REAL PROBLEM came recently when I tried to cancel my service. Good luck in never ending service. They wouldn't allow me to cancel online. They told me a box would arrive to send back the equipment. They wanted me to get up on the roof and disconnect the transponder or whatever it is in the satellite. A recent knee replacement preluded that, so they sent someone to do that part. The UPS prepaid postage return box was never sent.

I signed up for HughesNet when the representative promised me that it would fix my internet problems and allow me to work from home. Because my job is in another state and I work solely online, this was critical to me, and this promise was the only reason I decided to use Hughes. As soon as I tried to use the internet, the internet was too slow and despite their promises, I could not work. I lose valuable hours and income trying to use Hughes. I called several times to have them fix it and speed up service, and it never improved. Additionally, when I needed technical support, Hughes couldn't help me and I had to pay EXTRA for help. It was a nightmare.

I am not surprised to see so many bad reviews for this crap company on this site. I have honestly never encountered such a bad product and such incompetence in my life. I signed up for HughesNet with DirecTV as part as one of their bundles. To be honest, I never would have gone for it had I known they were going to stick another friggin' dish on my roof. They used subcontractors to do the installation. They were nice enough guys, but they spent part of the time trying to sell me on other tv products that they also install. Anyway, never was I given a contract or list of services or anything to do with a cancellation policy. CUT TO: the worst internet service EVER. I couldn't get on the internet; I couldn't text; I couldn't use Netflix. It was practically useless.

I signed up a few months ago due to billing issues with a competitor. From the beginning I stated that watching Netflix was my primary use and the service must support this. The sales associate (I say sales because I was sold a dream for sure) told me it would not be a problem. After multiple hours of playing "Hughesnet technician" for Hughesnet, I still cannot get the service to work. Even their tech support team said my speeds were terrible and much less than what would be needed for Netflix.

This HughesNet is set up to rip you off. It never works right once you sign up for a contract they got you. Their plan is to keep changes the plans and like they started with gen 3 then gen 4 now gen 5 and they want to get you to keep upgrading so you keep spending more money. All you that are on their new plane from gen 5. Get ready in about a year they will have a gen 6 and they will want you to spend more to get that and so on. Stay away from HughesNet. Find something that works good and gives you data.

When I ordered Hughes Net, the sales rep that I talked to was very helpful and everything we talked about was agreeable to me. That is, until he rattled off the terms of the contract. My total bill monthly, was to be $64.98 and absolutely no more as there are no sales taxes in the state of Oregon. He said there were also no surcharges. There was an early termination fee but he didn't know how much it was. I said that was fine as long as they charged me no more than $64.98 per month for the 2 year contract. Then, he asked for a credit card to charge the first month low fee of $14.99 total, no other charges for that month. I was happy to comply.

Suspended account for new house. Called to order an upgrade and showed up demanding 130 dollars never agreed to. Called and canceled service. They turn around and debited my account after I canceled, and said that they show no record of me canceling. They only willing to refund me half the amount they debited because they said they had reactivated. Mind you I still have no electric running to new house and never authorized them to reactivate service.

Hughes Net is the WORST COMPANY EVER!!! Hughes Net lies, they keep you in a contract regardless of their "30 day Grace period" if they don't want to let you out. They want to charge almost 300 dollars to let you out, they never fix the issues even if they say they have. They are crooks that steal from you and say it's all in the contract even if they have breached it with lies. Do not do it. They are evil.

We order the service on 6/27. Installed 6/29. No service 6/30 because of rain so I called customer service and after her not answering any of my questions I asked could I just cancel my service and she told me it was a 400 cancellation fee. That she was transferring me over and the phone hung up. I decided to wait until the weather cleared to see if the service would come back and it did better.

DO NOT GET THIS SERVICE!!! I can't stress this enough... I got this service in March 2017. It is July 2017 and have had nothing but problems. I got it through a not so much bundle that Directv offers which I wouldn't recommend either. It isn't really a bundle. The Hughes Net sales rep did not state anything about being added to some kind of repair program that I was initially charged for, she also didn't state that my card would be debited before my bill was even available for me to see. So first month bill comes out of my account without my approval or knowledge or even a friendly email saying "Hey we are going to remove your money from your bank with out even a word." I use auto payments for a few of my bills and they all either come out on the day I say or they send me a email letting me know when it will be debited.

Our story is much like all the previous ones. We got their internet & voice service on June 6... The internet is OK but the phone is totally unusable (solid static) and they refuse to address my issues. We have cancelled the card they have on file, so they aren't getting any more money. We will get an attorney if we have to. I have filed formal complaints with the Texas Attorney General, and the FCC. I also like the class action suit idea. These shysters need to be put out of business immediately.

Had Hughes net installed on June 19th 2017, was told I had a 30 day trial period by salesperson, ok that was a lie. Called Hughes net on July 6th 2017, spoke to a young woman in tech support because it took forever to load pages or browse the internet, she directed me to a website to do a speed test and we waited and waited for it to load then got a message that It timed out on connection, she said refresh the page so I did, and again we waited for it to load.

This company has the most terrible customer service. Whenever we would call with a complaint about our internet or phone service (which was often, because they're terrible), they would literally hang up the phone call and then pretend as if we were disconnected. It happened every single time. Save yourself the misery of dealing with this impossible company. The internet and voice-over-internet phone is unreliable and poor, no matter the data speed you choose. Just terrible all around.

In April we moved and found Suddenlink was not in our area. We only moved 20 miles. I was disappointed because I had them for over 2 years and never had a complaint with speed of internet and streaming from Netflix. After finding no other provider in my area, I had no choice besides Hughes Net. If I had read these reviews beforehand, I would have opted to just go to the Public Library or McDonald's for my internet needs, and rented movies from Redbox. I would have saved a lot of money. Internet speed is a lot slower than the sales lady led me to expect. Some sites take so long, I just give up. The day after we were connected, my husband called to talk to a so called tech because we could not get Netflix to stream. He seemed to have no clue of what we were explaining the problem was. Both my husband and I talked to guy for a good half an hour trying to get it through to him what was going on. He was of no help what so ever.

Was desperate for internet. Hated that Xfinity has my neighborhood in a chokehold and providing subpar services. I decided to go elsewhere. I chose Hughes Net after looking on the internet for reviews. I believe they write their own reviews. The first sign should have been the installer asking my wife why would we want them. The very first month notice it is very slow. I called and spoke to a rep who admitted they are super slow and can not compete because its a satellite way up in the sky. I am under a 2 year contract and can not get out. I now have another internet provider on top of this. Paying for 2 internet when one is useless. I wish to sue them for my money back and the stress and aggravation and paying for internet elsewhere. STAY AWAY.

Satellite service: It just doesn't work -- extremely high termination fees (despite having service for only a few days). Don't waste your time or money. I'm surprised this company continues to be operational; truly atypical of how the majority of companies in the US operate (at least from my experience).

I signed up for HughesNet internet service in Oct 2016. After 8 months of very poor connection and signal strength I requested to be released from 2 year contract. This was after multiple calls to HughesNet to try to resolve problem. The last ditch effort was to sign up for yet another 2 year contact on their new Generation 5 service.

Have been a HughesNet customer for a number of years. In May my internet service was cut off. I called customer service and was told that I had called and cancelled my service - I had not. They reactivated my account. I asked for an accounting of why someone posing as me could call and cancel my account. They said they would need to review the recording and someone would get back to me. No one did.

If there was a negative for these stars I'd have put -10. If anyone is considering this service, DON'T!! I live in an area where AT&T had monopolized my division so I Google internet companies that could possibly provide services in my area, called this one and they were. I had them come out set me up, asked if there was a contract and I was assured there was none. After the first night my 5G disappeared, I called customer service and literally took a few calls to get through. After being on the phone with the Tier 1 level, me being IT, I was getting flustered telling her that I'd already done the troubleshooting she'd done. After being on the phone over 1 hour 45 minutes, and the same issues occurring I told her I had to go to bed, it was now close to 11 and I have to get up at 4 am.

Awful experience. I pay $132 a month for one week of service before data allowance is used up. I have 50 GB with Hughes Network Systems - and its' gone in a week. Was told that we are using too much internet in my house of two teenagers and two adults. So if you don't plan on using the internet this is the company for you! Otherwise, this is the worst company for internet service. And I thought AT&T was bad... Switched from AT&T in Jan and regret it now.

My family and I are new to the area and we're told to bundle with HughesNet. This has been a nightmare. Day 1 we realized the service was not sufficient. We were unable to connect. We then called in less than 24 hours after being told we could cancel due to it being less than 30 days. When we called, we were told we had to pay 400 dollars to cancel.

I didn't expect the best internet when I chose HughesNet. I know that satellite based internet service will probably have issues. I didn't expect it to be SO horrible. The ping was so long that many times opening up a simple web page would never occur - it would time out. I couldn't keep a basic video call online. And I quickly ran out of my data allowance from watching HD movies, which were ok once they got started, but were also prone to hanging or dropping resolution. The worst thing is they made me sign a 2-year contract - and that was my only option. So now they're making me pay $400 to terminate my service, after only 1 month. What a terrible company, and a terrible mess. Do yourself a favor and do not use this company unless they're the only option. I am so sorry I didn't find more negative reviews online before I committed, and I hope that this review can offer some benefit to those of you out there considering using this service.

Service of Hughes Network Systems is absolutely horrible worst 18 months of my life, not what they promise in the commercials and over the phone. We have jumped through all of the hoops and still received horrible customer service. Can't download anything, extremely slow, dial up dinosaur service is far better than this service. Took over 2 hours to cancel, been hung up on and still received disconnect charges. The worst service customer service and internet service ever. Save money don't sign up.

I called DirecTV & told them I wanted to bundle internet with TV. Everything this woman said was a lie. I never heard of HUGHESNET & DIRECTV never told me. After they installed it I couldn't figure out the statement HughesNet gave me & DirecTV. I called DirecTV 3 times they still didn't tell me. Finally I got a answer & was told AT&T wasn't at this location. My bill from HUGHESNET showed a total of & 99.83 & DirecTV I pay $90.00. Wait a minute, a bundle, not a bundle, it's 2 different bills. So I called HUGHESNET and spoke to a customers ser rep. NONE OF THEM HAVE GOOD ENGLISH. I told her I wasn't going 2 pay $99.83 so she dropped it to $49.99.

We started Hughes Net in December of 2016. Our account was wrong from the beginning. The sales rep I spoke with was to set the account up in my name. He also promised me a check for $100.00. The account was set-up in my husband's name and to this date I have not received a check. The sales rep also marked on our account information that it was authorized to electrically withdraw money from our account. Well even that was wrong. I had authorized a 1 time payment of $97.00. But that did not change the fact that Hughes Net withdrew $ from our account and of course our account was overdrawn.

I clicked a button on the Hughes Network Systems website to ask a simple question online from an online chat operator. I could have chosen a signup button or a few others but I didn't want those things. I just wanted to ask a question. Anyway it does not appear that there is a live person responding to questions via their online chat. I got the standard "Hello. What can I do for you". I responded that I had a question about their cancellation fee that I would like answered before I could consider signing up. They responding asking home or business. I said home and this resulted in a response that said Great! I'm glad you decided to sign up. I asked if I was talking to a real person and the response was an online form came up asking me to provide my name and address for where the service would be.

My daughter needed Internet service for 6 months in order to complete her college degree. At the end of 6 months she would complete her degree and move back home. We settled with Hughes Net mainly because the sales rep promised that there would be no cost associated with moving the service in 6 months. Well... That was far from the case when I called to have the service transferred. Hughes Net had a system upgrade since my original purchase that will cost $14.95 EXTRA per month and the contract starts over for 24 months instead of completing the 18 months left on the contract.

Being an impatient person, the TV/Wi-Fi company formally used kept changing my monthly price. So I dropped them and the internet was replaced with HughesNet. I was told their service was quick and could be used for streaming. Being naïve and not truly understanding download and upload speeds, I believed their service would be great. I was wrong. I called and complained about how some pages just won't load. I was told the Gen5 upgrade would fix it when available. I was also told there would be no additional fee. When it became available I updated my service.

This is THE WORST!!! Service in EVERY ASPECT! Smoke signals are faster than this sad excuse for service... How this company is still in business is beyond me!! Poor customer service and if you want ANY HINT of SPEED FORGET IT! THE WORST. THE WORST. THE WORST!!! Don't waste your time (which you will need a lot of) or your money. The fact that it took me over 5 minutes to open this page to actually WRITE the review speaks VOLUMES!!! They are just STEALING YOUR MONEY! NO service! I bet they don't have an address on the company building as they would have a line of people ready to storm the place!!!

I received a 30 dollars off for a year offer from Hughes Net Systems today and came online to read reviews before calling. I am about to replace Suddenlink who scammed me away from AT&T with a bundle price of 69, 81 after adding dvr service and fees. Yet the bill, well mysteriously enough, is almost 193 a month. And leaving AT&T I lost my previous long term customer discounted service. Plus installation will be astronomical to say the least. Thanks to all of you who took the time to write these reviews. The Hughes offer is torn up and in the trash can. You have no idea how much I appreciate that you helped me avoid that stress. I have Fibro and for me stress is pain. Have a very blessed day.

I have had HughesNet service for 3 months of TV HELL. No picture if cloudy, rainy, windy. Then when the sun is out endless buffering and pixelating so bad you can't watch anything anyway. And, by the way, if you pay your bill on your credit card (SURPRISE!!) if you decide you want a mailed statement instead there is a monthly increase of $5 to their unwatchable service which they never told you about. They also gloss over the 'bonus' gigabytes too. They don't tell you it is only for in the middle of the night and you still get 50% of the GB taken from your Anytime Plan. I AM SO SORRY I EVER HEARD OF THIS COMPANY!!! Do not get HughesNet! Please tell everyone you know these guys are bad news.

I had contracted with Hughesnet while in between internet providers. Hughesnet advertises great service by satellite. HAHA what a laugh that is. Couldn't attach files to emails, had to keep retrying repeatedly until after 5-10 times I could attach a one page attachment/scan. Ridiculous. Upon cancellation of service I was billed next day over $300 for early termination--okay, how about a warning that you're going to take that much money the next day... Checks bouncing all over!! So I ask them to at least credit me for the bounced check fees for their failure to notify me of the next day withdrawal I didn't authorize. Sure, they will make that good and refund the $35 in 2 days. That was April, yep it's now June and still no refund of that measly $35.

Wee I got Hughes Net internet and had them for one year then I decided to cancel the service. Oh but you can't cancel them even if you don't pay them. You can take their box out, unhook everything and all they will do is just send you another box so then they still charge you for another box. I don't use their internet and I done away with my bank account to protect my money but they still bill me. I won't pay them so they will just turn me over for collection so my advice to you is don't get Hughes Net internet. Consumer beware!

I have had the service for 2 days. I have had to call in services problems 5 times, I give up out of frustration. I had system speed requirements that they assured me they would easily meet. Not even close. The $400 cancel fee, to never deal with them again, so be it. Run from this company.

Wow, since signing up with Hughes Network it has been one hassle after another. Constant lies about their service and promotions. Deceptive advertising. I signed up right when they introduced their new Gen 5 super fast system. For ONLY $70 dollars a month about half the speed I used to get with my old carrier. Unfortunately where I live this is the only option currently.

We lived in a rural area and utilized HughesNet for our internet service which was recommended by DirecTV (got rid of them too). Well, it was expensive and terribly slow. Sometimes it did not work at all. They only give you a certain amount of GB to use monthly which goes extremely quickly. I was paying an insane price for this crappy service. When we moved, it was such a relief to be able to get "real" internet service again. Well, randomly 3 months AFTER we disconnected and cancelled service, due to the move, HughesNet takes it upon themselves to draft $327 from my bank account. I had no warning, received no communication, and did not authorize them to "help themselves" to my bank account. We tried to resolve the issue with them and they claimed it was for equipment WE NEVER EVEN HAD! They would not refund our money over the phone so I am having to file a dispute with my bank.

This is the worst company I have ever worked with. There is 0 customer service, I honestly think they teach their customer service people the best way to screw you over. Do not use this company!!! You will regret it. My internet service never worked... It was slow, or not working at all 90% of the time. I called several times and their representatives just argue with you which is even more aggravating. I move around and used the service in MN, IA, SD, and TX. It was the same ** service everywhere. I called several times to cancel and was told I had to pay a ridiculous cancellation fee, even though I never received the service I signed up for. I finally canceled after not even hooking it up at the last place I moved to because I moved into an RV, and still had to pay a cancellation fee. I seriously don't know how they or their employees sleep at night the way they screw over people. Anyone that works for this company should be ashamed of themselves.

As I am typing this I have been on hold for 1 1/2 hours. I have been trying to get them to fix the problems with my profile since May 2nd of 2017, today is June 13th, 2017. Several phone calls - no help. Can't change password & they have me on a weak password. Because they have been hacked into & lied about it, I was put on a blacklist for 6 months. They would not help me get off the blacklist, that they caused. Customer service stinks.

My father lives in Arizona, so he need a phone at his home. I had paid for internet and phone service. When the technician came out all he could get to work was the internet. The phone need a device for it to work, the one he had was defected. He told me he be back the next day. Never show up. When I call to see what the problem is. They said I cancel the service and hung up on me. So I had them sent boxes to return the equipment. To this day never refunded the money I paid at time of installation. I call for my refund and still get hung up. Sad to do this to a 87 year old senior, that had a heart attack and need a house phone for his nurses. Please help me get my money back for my father...

My business was having problems with the DSL line we use being damaged frequently due to a new subdivision going in close to use so I reached out for a more reliable service. I expected to get slower times with satellite internet but not the service I've gotten. First, the internet goes down at least 5-6 times per day and I find myself plugging back into the DSL line to see if it's working. Second, when it does work, slow doesn't even begin to describe what I'm getting. I feel as if I took a step back to the early 90s and am using dial up again.

I had HughesNet installed in my home ONE week ago. In the past seven says I have had; improper installation, no connectivity, authentication of device issues, no load, SLOW to load, a horrendous automated service that is either TOO queued up to pick up the SLIGHTEST background noise or is absolutely DEAF and cannot pick up even using the KEYPAD, and a phone that cuts out at the slightest whim. But what beats ALL is the fact that they accidentally shipped me an additional 'phone box' for our phone service. Trying to do the RIGHT thing I called them and asked them to send me a box that I might ship this extra device BACK to them so that they wouldn't be out of a piece of equipment that was sent by MISTAKE! They proceeded to tell me that 'I' YES 'I' would have to pay the shipping and handling to RETURN THEIR DEVICE!

The 1 star review says it all. This company knows how awful their product is and that's why there's $400 cancellation fee even if you cancel after the first day of experiencing just how bad it is. They told us (after we called and complained) that "12 seconds to upload a single Google webpage is their company standard for high speed internet". They are the worst kind of business... They are horrible and they know that taking advantage of people will make them money. Don't make the same mistake we did. Try EVERYTHING before you go to Hughes Net.

I have tried numerous times to get internet and phone fixed. I have called 9 times and have no satisfaction. I will not be using you after October or sooner. I also was unable to speak with a manager when I called and no one else was able to give me the help I needed. I would not recommend this company to anyone. I know it will not do any good to complain but I'm telling you anyway.

We travel for a living because my husband is in construction and I was very, very cautious about signing up for Wi-Fi, because we would be needing to move it with us when we relocate in our RV. It took me hours of phone calls and numerous questions to make sure that this was something that we wanted to commit to. We were told that there is a 2 year contract and that you could cancel within the first 30 days if you were not satisfied with the service (cancellation turned out to be a no go, as we were not satisfied with the service and tried to cancel, but was not allowed without hefty cancellation fee). Hughes seemed to work with us and promised me discount billing for the next 6 months or until their new Gen5 equipment was released and being installed in lieu of the old equipment. So we paid a regular bill and then "one" discounted payment, then the payments went back up to a slightly discounted rate.

Hughes Net was the worst internet experience I have ever had. Terrible customer service. Terrible speeds. I was told that 10 seconds to load a webpage was considered high speed internet. After countless complaints I was still required to pay a fee to cancel my service within the first month. I would never recommend this company to anyone. AWFUL AWFUL COMPANY.

If you live in a rural area and need to get Satellite Internet, do NOT do it. Just get a hotspot on your cell service. The cost will be comparable but your speed on your hotspot will much MUCH MUCH FASTER than hughesnet. HughesNet is a joke as an internet provider. It is barely much faster than dial-up and if you call for assistance you will ONLY talk to someone overseas that is extremely hard to understand and that will do nothing to assist you. Very expensive and very bad internet service and NO CUSTOMER SERVICE for this company!

I signed up with them for internet services. After the first week, I called and told them their internet was too slow for what I needed. I did not get charged the termination fee. I sent everything back as requested by them. I tracked the package until it reached the destination. A month later they take $214.00 out of my account stating I did not return the equipment. After numerous calls with them, they know I returned my equipment but I have to wait a month to get my refund. I'm so frustrated with this company. I would not recommend this company to anyone.

When signing up for Internet, we saw the commercials of all these great things Hughes net offers, ya right, tonight was the 4th time we have called to complain about the fact that our service/internet and speed sucks, and today we decided to cancel our service because we are not getting anywhere with talking to anyone. Now all of a sudden, we were given the wrong package, how is that our fault? Ok so what, cancel our service, yup no you can't do that without paying a $200 cancellation fee, oh so we have to pay monthly for crappy service and we have to pay to cancel the crappy service, and then they say and you have 45 days to pay the fee or we put it on your credit, so disgusted with this company, never will I ever give them my service ever again or refer them to anyone. I pay for high speed and haven't had it in the 15 months I have been a customer.

I pay $100 per month for the "best" service offered and the highest data limit available. It is the worst internet service I have ever had. It is extremely slow and inconsistent. Streaming of any kind is impossible.

I would give zero stars if I could. This company is awful and uncooperative. Their internet "service" is worse than old time dial up. They can't even get their customer service phone system to work right!! (It must be connected to their satellites.) They have no interest in anything except collecting your money. Beware of anyone not willing to give written contracts or copies of digital ones. I feel like I've been scammed. P.S. I would attach the order number Consumer Affairs is asking of me, if I had EVER seen any paperwork from them (even an email would do)!!

Internet is slow and spotty, also they only provide you with a dynamic IP address, which doesn't allow you to view most security system cameras or baby monitors that are run off of wifi outside of your home. For these to run you need a static IP address. When contacted about the issues HughesNet said there is nothing they can do.

Everyone of the other posts explains anything I need to say and they just took $664 from my account with no good explanation! Numerous dropped calls while trying to handle this situation! I say anyone who wants to be involved in a class action lawsuit. Email me at **!

Here it is now day 3 without service. I spent 2 hours on the phone today talking to several different members of HughesNet. I ended up so pissed, I thought that I might have to call 911. I talked to them last night about home phone service. I was then told that they don't offer home service in my area. In the process of talking to them I find out that I was automatically entered into another 2 year contract. If I cancel now then I will owe $400.00. During my 3 hour excursion today on the cell phone I was told that there is NO ONE that can waive the early termination fees.

Had Gen4 and was happy with the service, we are very rural with no options besides using a cell phone or HughesNet. At their offer upgraded to Gen5, faster with more data; and for the first year a reduced increase in price. For the first week, I could see faster load times and could stream non-stop little videos posted on FaceBook. Week 2, however, everything slowed down. A simple little 60-second video; 1 second of play, 10-12 seconds of buffering. Gen4 didn't have that. Pages to load are also slow... 30 seconds or more. Plus I have not changed my computer usage or habits, but my data usage is double what it was before.

I've had Hughes Net at my cottage for a couple of years now. I have had multiple issues with their service. For being advertised at how fast it is, it's actually very slow. It also cuts out during storms just like any other satellite service. I've had to call them multiple times to try to get them to resolve my slow service. Each time I get another story. More often than not they claim I am over my data allowance and per their policy the service MAY degrade if you are over.

I canceled my Hughesnet service in mid-March of 2017. There was no early termination fee but I was required to return some equipment. I received the return kit as expected and promptly packaged the modem, power supply, and radio transmitter. The return kit had a Styrofoam cut out for all three items so I know all three were placed in the return kit. Hughesnet did not send a receipt for my records so the employee at the UPS store printed one for me with a caution that Hughesnet was notorious for claiming equipment had not been returned and I should be certain to retain the receipt for my records.

This service is slower than dial up and way slower than my US Cellular Hotspot. Have been customer for two years and called today wanting to upgrade to Gen 5. I don't get the "new" customer price and would have to pay $235 to get out of this contract as I have 12 months left. Whatever you do, if you live in a rural area like I do check out the Hotspots from your cellular dealer before you go with this bunch. Had WildBlue and this bunch bought them out and they suck.

I know is it just another futile review of Hughes Net, but if I can just discourage one person from using them it is worth it. I have had them for almost two years now. Live in a rural area with limited internet options and ended up with Hughes Net. Since then, speeds that make me long for dial-up. Have had to replace two routers (per Hughes Net customer service), most of the time printer (wireless) will not work, slow PING speeds (so no VOIP options), and the big complaint data just disappears.

I ordered the internet service I believe in October 2016 & tried the 30 day free & cancellation. I had horrible service from day one with buffering issues. I would call customer service & the robot representatives that read from a script & have no concern about the human person they are interacting with this company uses from other countries is the worst I have EVER dealt with. I was on the phone on one of my many calls I had to make, for 2 hrs. trying to find one of the many incompetent reps. to help with the slow buffering issue that no one ever helped with. I canceled the service within the 30 day period. In January of 2017 I noticed Hughes Net took $322.00 out of my account because I didn't return the equipment of which I was not informed to.

We have had Hughes Net internet service for about 3 1/2 weeks and the service is not consistent in either availability or speed. The installer told us when we hesitated about the service that we had 30 days to cancel without penalty. When we called Customer Support asking to cancel, we were told that only if they could not "fix" the service would they cancel without charge. We were told that the agent could "see" a problem with our modem when she checked the system. She promised to send a modem and all we would need to do is plug it in.

Please be aware HughesNet will offer you so called "Bonus Time". I was offered 100 extra gig a month. But they only give you 50 gig. I am a month in of my 2 year contract and went over my 10 gig expecting the bonus time would kick in. BUT what they don't tell you is that bonus time can only be used between the hours of 2 am to 8 am. I am stuck with this because I live in a rural area and they are my only option at this time. I will pay to get out of this mess as soon as another option becomes available.

Buyer beware! Hughesnet is the most predatory company I have ever dealt with. We live in the boonies and have had this service since 2009. It's always been less than good. I recently upgraded to 15GB from 10GB a month because we continuously were running over our 'Fair Access Policy' and being throttled down to a snail's pace. Problem was not solved! It became worse. Our service was nonexistent, off and on at random times. A few weeks ago, it left and didn't come back. I called customer service and after several agents arbitrarily dropped my call, I finally got someone who claimed there was a severe storm in Nevada that was affecting my service here in Missouri and it should return in one to 24 hours. Well, that didn't happen. Called again. Dropped several times again. Finally got someone who at least acted like she was helping and the service was restored (no credit given for 2.5 days of NO service).

After just 3 months This has proven to be the worst services that I have ever tried to use! Constant cutoffs & shutdowns! Higher prices, & low quality! Poor customer service! Very displeased. Seems to operate on the very edge of lies & Fraud! This bunch should be out of this business! Not very reliable!

Of course we paid for service from Hughes.Net. Don't go with this company. They have cancelled twice on us for installation. Gives you the ring around the rosey, another company has to install. The poorest service I have ever seen and of course they don't give a "Damn". If you live in a rural community don't go through them. The poorest service, transfers you numerous times and of course NO one will take accountability but at the end of the day there was NO delay taking my money.

When purchasing this system I was told HughesNet was a wonderful alternative. What they did not tell was how quickly I would run out of data. I ran out in one week. They then offered me a higher data plan at almost twice the price, now I run out in two weeks maximum. I asked them why, they responded I used too much data. Nothing said previously aided me in understanding how much data I might need. I called and asked how much it would cost me to get more data and they do not offer it to homeowners. I then asked how much it would cost to eliminate and remove the service. They answered, "$400.00". So now I face poor service that for more than half the month is slower than dial-up. It takes two hours to download my e-mail because it continually times out. I wonder if they were to offer a trial time for service if anyone would continue the service?

Getting through the voice recognition software this company uses to channel calls to customer service is so bad that I was caught in a loop. Every answer I gave was not recognized and I was forced to answer the question again and again with the same result. I was screaming in frustration to a bot! When I finally got to a live person he took 20 minutes to take info so someone ELSE could call me back. I will have the distinct pleasure of paying a tech $125 to come out and realign the dish. What a crappy network. What terrible service! I live for the day I have a choice of ISP's.

Terrible~!!! We could not even download Netflix. It was that slow! When we canceled the service we had to disassemble the equipment and mail it back to avoid other fees! At $90.00 a month and a two-year contract, we felt robbed! Please do yourself a favor and pick someone else!

I've had HughesNet for a number of years and it's always been terrible. Every time I call to cancel, they'd tell me they're about to have a major upgrade so it will get better, or they'll offer me some type of incentive. But it NEVER got better! This time, I finally told them I've had it. They told me in order to cancel I have to send back 3 pieces of equipment, one of which is on the roof and that the instructions will be in the box that they'll send me. I'm a female in my 50's. There's no way I'm climbing on a roof to remove anything! I was told I'll have to pay $100 to have a tech come out and remove it... What the what?!! They said I signed an agreement to that effect. I told them to send it to me. They said they couldn't because it contains my personal information... Again, what the what?!!

We have had HughesNet for several years. We hate it. Downloading is a nightmare. Times out. We are limited on usage. And is expensive for what we get. We live in country and only option is satellite. I use my cell phone internet because it works better and faster. I work in town and use local internet provider and service is great and cheaper than Hughes. Oh, and when I do have to speak to a person at Hughes I cannot understand them because of accents. Very, very frustrating.

I would give no stars if possible. The sales process is all nice and smiling people. You cannot ask too many questions or comments. After that you are nothing. Customer service is a joke. They act like they have no time for you and get upset when you complain. Run from Hughes. After my contract I will gladly leave.

After an hour phone conversation, Hughes support said my problem was with my HP printer and not their HT2000W router. They transferred me to tech support, who hung up as soon as they found out it was me. Previous to the Gen 5 system. The Hughes router worked fine with my printer, but not after upgrade to Gen 5. The Gen 5 system is not compatible with my HP 7525 printer. Support says that HP needs to provide printer support, and I disagree. Without using an additional router with both printer and all other devices connected, I can not communicate with my printer. This is a problem with Hughes not HP.

I had this service this 11/2016. Multiple calls no help. I finally cancel service. This company never mailed a final bill instead they charge my card 355.00 without obtaining authorization. Customer service is not in USA. I could go on and on. Run don't walk. This is the worst company and service ever. Please stay away from this company.

When canceling, I was told I would have to return certain equipment but was not told exactly what and that a detailed list would be provided with the return box. I did NOT get the list and box until I had moved. I collected everything I could before the move. THE LIST arrives and "lo and behold" they want a piece of equipment that is on my ROOF! REALLY??? You couldn't have warned me that I would have to use Heavy duty cutters and climb a ladder to get this part. Now, I will owe 200.00 for this piece. What a racket! Just getting thru to a person while trying to cancel was a horrible experience! NEVER again! When all is said and done I will owe 800.00 for this cancellation of service that was slow to start with!

I received Hughesnet as part of a bundle with DirecTv as part of a package, not realizing it was also a satellite provider. There were two visits to my apartment to install dishes on the roof. Not one month into my internet service, I started noticing that the internet service was extremely poor – I ordered a movie through Apple TV and my time to download was 7 hours and 41 minutes. The Homeland Series through Itunes was something line 21 hours and I ended up watching it on my ipad. In any event, simple streaming on NetFlix was a complete disaster.

First of, they gave me a used equipment pretending it was new. It may be the local reps trying to make money. Then next they lie about hidden bills. Then they billed me twice a month and the speed they claim you get is nothing close. Use TestMySpeed.com and you will see they just played you with their lousy device and service.

I've had Hughes Net about 4 months and have had trouble with the service from the start so I called customer service numerous times and 9 out 10 times they say that they are doing maintenance and there's nothing they can do not even access my account which is straight up lies and I finally got through and they told me I had to update my account to get good service. Now that is just plain Thievery, Blackmail, or how about wrong. I already pay for a service that I'm not getting and there's no way I'm going to pay more for the same ** service. My opinion HUGHES NET IS A RIP OFF. When you call customer service and it's as ** as the service. I'm fed up with companies like this. I wish people cared about right and wrong, morals and ethics, INSTEAD OF GREED. Fed up BUT DO HAVE MORALS AND ETHICS. I DO NOT RECOMMEND HUGHES NET.

For several months I have been telling HughesNet to stop charging a debit card of mine. In the beginning I was told that I had to have autopay and had to have a card on file and they would not remove the card on file until I added a new one. I told them they did not have authorization to charge that card and yet every month they kept doing it if I didn't pay with another card before they ran the card they were told not to charge. Finally in April a rep I tried to change the card on file and their system wouldn't take my card due to the bank type so the rep informed me I could avoid auto pay by going to paper billing.

HughesNet is the worst company of ANY kind I have EVER dealt with in my life. That is not an exaggeration. If you have absolutely any other option for internet, go with it. Do NOT sign a contract with HughesNet. They do not offer enough data for any normal amount of use, at any price. You will run out of data before the end of every month, and they do not offer a plan to provide enough. You can purchase "tokens" to compensate, but it costs an arm and a leg. The speed is slow, and cuts out constantly. You can read all of these complaints on any review.

I had trouble from day one. I had called down anywhere between two and three times a month and complained. I was told to buy a better router. I did and I still got the same slow buffering internet. Was told to upgrade and I did and for $100 I still got the same slow internet so I drop back down to 65. Nobody did anything to try to fix my internet and then when I cancel their services they wanted to try to do everything in their power to get me the internet that I should have been getting for the past 5 months.

This is AWFUL! We've been suffering with and complaining about this ** internet for 4 months now. They talked us into upgrading to Gen 5 with the assurance that all of our problems would be taken care of... what a joke. We're paying over $100/month for dial-up speed. I can barely get a web page to load much less watch a video. If I really need to see something, I connect to my Verizon hot spot. My cell phone gives me a faster connection than this over-priced high speed does, y'all. I laugh when I see the HughesNet commercial and they mention streaming... yeah, right. Not on this hemisphere.

We had the service for 2 years. We could never get it to work. Dial up is faster than this service. Customer support... Haha what support. It's a freaking joke. They are completely untrustworthy and uncaring about their customers. No one knows what they are doing and they lie repetitively. They change regulations every time you call with a problem. They took out of my account because someone there did not cut the service off when I asked them to. So I called to get a refund. Then they only wanted to refund part of the money they took. So I had to get ugly about that with them. Several people later I was finally about to get a hold of someone that would admit the mistake and fix it. Then I was told it would take 5 days for the money to be refund back to my account.

I used to be able to get ATT U-Verse for HALF this price! Now, I am STUCK with paying HughesNet DOUBLE the price for NOT EVEN HALF the speed!!! With ATT U-Verse, I was paying about $45 a month and I could get (generally) OVER 600 kbps!!! NOW... I am paying $80 a month and cannot even get ONE HUNDRED kbps!!! I HATE THIS ** AND I CANNOT AFFORD IT!!! AND... I am locked into a 2-year contract!!! WHEN is SOMETHING going to be done about these lousy monopolies these cos. have on us???

I moved to the country and needed internet service. I ended getting service through HughesNet. This company and service is an absolute joke. I have had nothing but problems with them. They claim their service can even work through a hurricane (obviously there is no proof since you tend to lose power during a hurricane) but I swear a cloud passes overhead and my service cuts out. I pay a fortune for their service, since I got what they claim is their best, and I can even run more than one device at a time. If I have 2 laptops going in my house at the same time they both get kicked off and show I have no service. THAT'S WHAT THE BEST, MOST EXPENSIVE THEY HAVE GETS ME. We shouldn't have to wait turns to use the internet. I had faster better service when I had dial up.

I have Hughes Net Gen 4 and it has been my best option for my area. Phone lines have been abandoned and will never be upgraded as everyone has gone wireless. Wireless Internet is sketchy as not all services reach my home. You can blow through 10 gigs before you know it but be upgrading to 30 gig + 50 more after 2 pm. It's a Hundred bucks a month but went with free digital TV antenna on roof off eBay.

On April 8th, our supposedly high speed internet (HughesNet) with a connection speed of 5mbps was installed. We couldn't be happier cause we live in a rural area with limited options to choose from for our internet provider. After one day of super slow internet, I wasn't happy, but thought we should give it time, but it never got better. 5 days after, we called HughesNet only to be told that in 5 days Gen5 would be launched and we could upgrade and enjoy faster internet speed. We had just gotten installed 5 days prior and no one mentioned Gen5. In fact, the rep I spoke to kept reassuring me of how HughesNet was the number 1 satellite provider and how the package we had chosen was the best for utmost speed. We were promised 5mbps connection speed but have only had 0.07mbps as our best speed ever. I hung up after no help cause we were supposed to wait for Gen5 because the Gen4 was old according to one of their reps.

We have tried for almost a year to get a technician BACK to our home to correctly install our satellite. HughesNet has put us off to the point they now say our warranty is expired and it will cost us at a minimum the cost of a technician visit. We have called, emailed, snail mailed until we are exhausted. After 63 minutes, 2 call backs after being dropped and 3 tiers of customer service technicians, we have an appointment in 72 hours at no charge to correct the first technician's issue. Wow! I only had to threaten dropping service, Attorney General, and Better Business Bureau to get to that appointment. If I had any other choice, I would take it but I live in such a remote area, there is no other viable choices. Be careful when dealing with them. Read everything you are asked to sign and ask that it be clearly explained to you. They are notorious for 'sign here' and not explaining. If you have other viable options, use them. I would.

Went online to pay my bill. The pay online is a horrible tool. After receiving my confirmation number which showed I made a 100.00 payment. I pulled up my bank account information 2 days later and found out they pulled out another 100.00 on top of what I had already paid which I did not authorize. I called HughesNet immediately and I told them I did not authorize the other 100.00. They declined to give me my refund. After about 10 calls to account management I still got nowhere. So now I'm going to be overdrawn at my bank. With no money for groceries. They are horrible. I said I wanted to cancel with them and they said, "We can't cancel" without me paying the penalty. So I am stuck. I hate them and I will never recommend them to anyone.

We have had Hughes Net for two months now and have had problems with them since day one. We have a few things that are hooked up to our internet and they keep telling us we used up all data in one day. We pay over $200 and can't use it!!! Nothing loads. Everything is super slow!!! I have yelled and yelled at the people for Hughes Net and they can't do anything about it!!! So annoyed and frustrated.

I have had Hughes for about 15 months and it is horrible, maybe 2 days a week it may work decent, most of the time it is so slow that may as well have dial-up - have called them probably about 15 times about the speed, losing the internet entirely and their answer is almost always the same, my computer is screwed up or my modem is no good - finally fed up with it and am going to talk to AT&T tomorrow about maybe getting wifi with them and unlimited high speed.

HughesNet. This service is a complete disaster. After one year of constant complaints that HughesNet did not work well with DirecTV (actually DirecTV recommended HughesNet) I paid the two hundred dollar penalty just to be done with HughesNet. Switched to Verizon internet (at half the price) and all works well now. But poor performance is not really the issue.

HughesNet is by far the worse service I have ever had. English speaking foreigners for reps with a heavy accent to the point you cannot understand them. Internet service is extremely slow, videos constantly buffering, can't watch on demand TV on DirecTV. The list goes on and on, cancel them. For 400.00 they will cancel you. They don't tell you that you have Data limits. Although they don't charge for overage, the internet gets worse. They said you need to upgrade for more money of course. It should at least work properly in the first place. Never again. Don't waste your hard earned money for this useless service.

Please take this warning. Stay away from Hughes Net. Use your cell provider hotspot if you must. I was a Hughes Net customer and had horrible service but learned to live with it, but had a two year contract. So when I had to move a year into the contract we were fully planning to move our services. When the tech came out he informed me that he could not install without causing damage to a neighbor's roof. Well that was not acceptable so he told me he would cancel our service and called his supervisor to confirm we would not be liable. Later that day we receive an email stating "Sorry we are losing you as a customer".

I was a customer of HughesNet's rural internet service for nearly a year. It was the worst internet service I've ever had. It was markedly slower than 1990's dial-up. Most days it was so slow that online pages would time out before coming up. (FYI: I would not have been able to submit this review if I was still using HughesNet.) When I called to cancel my service, I had to go through 4 service agents all trying to sell me an upgrade before I was finally able to cancel. Then I had to agree to pay $250 for cancelling my 'service' early. One of the agents told me that they would have been able to waive the early termination fee if I had complained more often by phone, rather than only once in awhile via online customer service satisfaction surveys. I now have a new, local provider and wonderful service.

Had service installed Dec 2016, then service call in January because it would not support our wireless security system and electronics. Called to cancel Feb 2017 and returned all the equipment. Directv and our security company both verified their service could not support our internet requirements and now their collection company Allied Enterprises is calling me on my job saying I have been turned over to collections for $353.68. I never received a final bill after my equipment was returned, no response from the correspondence stating my security system was unable to connect due to their service.

Do No Use Hughes Net!! I recently moved to a rural area where satellite internet is my only option. I am sure this would be great if I was a customer of a professional American run and operated company. I can relate to the other reviews... Here's my story. After moving in I contacted Hughes Net for Internet services. Prior to the technician due date to set up services I called back and wanted to Add home phone, after realizing I have Zero cell signal. NOPE! Too late, the fake English speaker tells me I have to request this. After I get internet service they cannot add services. HUH???

Since the first phone call to activate service... the installation guy did over 1000 dollars damage to my new yard by getting stuck and having to have a tow truck pull him out. I told him not to but he insisted that he does this every day and knows it cold enough to drive on, then to find out they are independents and not HughesNet's problem. Our internet service is so slow and every time I call it's 45 mins of test this and that, and all of a sudden I get disconnected! It's happened six times and no one can get me back to who I was talking to! Well tonight after 90 mins total and three calls I told them to come get their equipment and get out!!

My son got this service for our lake place. Sold the lake place and they wouldn't let him cancel. Terrible service. He paid to move the service to new house. Service too slow to load movies and can't cancel without paying a huge cancellation fee. Paying for terrible service and customer service. Was told $40 per month and over $100 per month almost $500 to cancel! Telephone service has never worked. DO YOUR HOMEWORK BEFORE ORDERING. LAST RESORT ONLY!

Worst internet service EVER. Poor customer service. We pay $150/month and cannot even stream Netflix. Using our cell phones and laptop for intermittent usage in the evenings and we use up all of our allotted bandwidth within the first 3-4 days of each month. We keep calling and they tell us that they will bump us up to a faster speed but they never do. I have asked for a technician to come out and adjust the dish and check the signal, but no one ever shows up. Very dissatisfied. We will be dropping service as soon as our contract is up.

Horrible is all I can say. I am not the angry type and in fact, I am very tolerant but Hughes Net is a predatory and IMO, fraudulent internet service provider that I do not wish on my enemy. It's a curse that can break up your marriage. Very, very, very bad service. If they say 10, they probably mean 0.10. If they say up, look down. Only thing you can do with their prehistoric devices they put in your house is download an update over 4 days. And that is fast to them. A little wind and your internet is out. You are better off with a DSL and a 1940 landline. I was with them for 1 year plus. I had no choice but to go through the pain. Only to find out when I wanted to cancel that they had newer equipment. The guy I spoke with after a 30-minute hold tried to lure me into staying by telling me they are newer equipment.

First, let it be known that I called HughesNet Customer Service on numerous occasions about the one main issue: My 10 gigs of data quite literally drained at an impossibly high rate, which even Customer Support attested to as abnormal, yet we could find no reason for it. Another contributing factor of my exasperation: Nine times out of ten the person I was attempting to converse with was not a native-English speaker (from the Philippines? India?), and it was EXTREMELY difficult and frustrating to understand what they were saying to me, and also to get them to understand the reason for my calls. Sometimes I had to ask them to spell words they were mispronouncing.

My name's Adam and I'm 24. I'm your average person nowadays who browses Facebook, watches Youtube, and occasionally streams media (WWE Network in my case.) It is just.. so bad. Like it's all I can get out here but it runs so slow. So let me bullet point things to explain concisely WHY it's so bad.

Horrible customer service, not even installed yet! I contacted Hughes for internet service 2 months ago. The first time the installer came to my home, after taking a 1/2 day off work because I can't get a commitment window of less than 3 hours, I was told that I won't be able to VPN using G4 Equipment that the sales person on the phone oversold me. No worries in a few weeks G5 was coming out, just call, cancel this order and ask for the upgrade. I wait 3 weeks, call again, ask for the upgrade, told how much better I will like it. Another half day off work, 20 minutes after the installers were scheduled I receive a call that my order still shows the old equipment and they knew I wanted the new equipment. I need to call and cancel again and set up a new time for another 3 weeks out.

I wish I had read a number of these reviews before I ever signed up with this service. I used them successfully for 3 years and signed a paper that they could take the payments out of my account. Big mistake. This was a summer home (in the boonies of WV) and there was only one other company as their competition. I was a very good customer. All my payments were on time, etc. I cancelled about 6 months ago as I was selling the home, and they sent me a box to mail their parts to them. They didn't mention any outside parts. I did and they put me with a collection agency for the outside parts. After I had moved from the state all I had was phone communication. After much talking one of their people agreed to send someone for the stuff and take everything off the collection.

I signed up with HughesNet hoping to get the fast download speeds they advertised. Just two months into the service I lost service and was told I would have to pay to have someone come out, even though I purchased the warranty. They told me they would waive the fee and a tech came out. I got my internet back, but at very SLOW speeds... 3-6 Mbps. I called them and was told I had to do a speed test, which I did... very slow. I called them again since I didn't hear back and was told I had to do a speed test again... slow speed and I was on the phone with them for over an hour. I was told they would call me back.

We ordered Hughes Net internet service in December 2016. Unfortunately, we live in a rural area and the service never worked properly. After just a few days they said that we had already reached our data limit but they assured us that all would be fine because we could just use our internet in the middle of the night during off peak hours. That would've been a great solution except for the fact that my husband and I both have day jobs and our children are in school so they aren't allowed to surf the web at 3 am.

Do not use this service. Very expensive. Bad customer service. I had to pay 3 years of bad service because I signed a contract I couldn't get out of without paying a large cancellation fee. Finally I'm free of their service. They were very rude when I disconnected my service. Hopefully anyone that thinks of getting this service reads all the complaints first. I wish I would have.

Me and my girlfriend currently have HughesNet service and are very displeased with our current standard package. The high speed internet they say they sell is very falsified and is complete garbage. You cannot watch videos and it takes very long to load all pages for $80 dollars a month and an allowance for your internet time. The company has horrible customer service. The tech that installed our satellite said they will be getting new satellites that run 20Mbps of speed standard. As of April whatever of 2017 no price change each month to go from 5Mbps what we have to the 20.

Hughes Net is a horrible, money-hungry company. I've had trouble with them since day one, they missed my installation appointment. They do not care about their customers, with one exception, they are available 24/7 to "understand your concerns." Their internet doesn't work half the time or it's super slow. If you call them every three months they will give you "credit" so you pay a cheaper monthly fee but then it goes right back up until you call again.

So I Had two Bad experiences and thought by now they got it right. Nope. It is the fact that we are not wanting a bad report to be put against us on our credit that we even consider not ignoring these people and pay the price. I am in country and Verizon was running over 400 a month most of all for the internet portion of my bill. So when I heard that Gen four was all about the fix they needed I bit into it. Knowing the sales team would wine and dine for my business I was sure to confirm download speeds and cost and thought I got the best based on the conversation. So I paid upfront for the dish for the third time. Set the install day and there it was the new Gen 4.

I live in a rural area where satellite Internet is about the only option for home Internet service. I decided to try Hughes Net, so I went on their website, entered my zip code and was attracted by the advertisement for their first time customer prime plus package for 24 months at $49.99 (+2.75 tax). I had service installed on 05/27/2015. They want to automatically debit your credit card or bank account for your monthly payments. If you want a paper bill, they will charge you an extra $5/month. This was a bit of a red flag for me. I usually don't trust auto pay options and it makes it much harder to handle any billing discrepancies. But I ended up allowing them to auto charge my credit card. As far a billing goes, everything was fine until 09/2015. I checked my credit card statement and they charged me $59.99 for my service.

I call to complain a few days after receiving Hughes Net services. The services are complete garbage. They begged me to another month trial. I agreed. I went out and purchased another router in what was recommended. My trial ended on the 18th of March. I called today to end services. The phone hangs up. I call back a second time. The rep hangs up again. I wasn't irate nor mean. Now it the 3rd time I begin recording them. It took a total of 6 times to get a cancellation. One of the reps gonna tell me she couldn't locate my account after I mention Canceling my services. Apparently this is their business practices. Why would you put any human through this. Shameful.

Tony and I got Hughes Net because according to their commercials they are suppose to be so reliable and affordable. On March first our month started. On March 4th they said we used all our data for the month!! We have made numerous calls to them in the 2 months we had their service and each time they blamed our equipment and suggested we go buy all new equipment. The equipment we had was already new!! We finally told them to cancel our service because they did not deliver on their end of the deal. We also told them to cease auto drafts. They did. But hit our bank account for nearly 400 dollars first. Then told us we have to take all the equipment down and ship it to them. WHAT??? I wish we could give them 0 stars. I cannot express enough... STAY AWAY FROM HUGHES NET!!

I thought I'd try Hughes Network Systems and it was a terrible experience. I was told that I would be able to surf the internet, stream movies, etc. and if it didn't work that I could cancel my order and get my money back. When they came out to install it, the technician could only get a weak signal and the internet was super slow or not even working at all in some cases. I did not sign off on the order that it was working satisfactory and the technician told me to just try it for a couple of days and if it didn't get better that I could cancel my order. Two days later I canceled the order but was shocked to find out that I wouldn't be getting all of my money back. Hughes Net informed me that the 'activation' fee is not refundable. I explained to them that the service was not working properly and I was just trying it out but it did not seem to matter to them.

We were assured by Dish Network/HughesNet that we could watch movies, live stream, play games on playstation with no problem. We couldn't do any of that. We called twice to complain, the 2nd call they had my husband on the phone for an hour and half running test. Test proved our internet was not working. We were told technical support would call us within 48 hours. 3 weeks went by, never called us back so I unplugged their system, changed my bank card and called another internet service. When I called to shut the Hughes net off, they were rude and told me I still had to pay an early termination fee. I just received a $780 bill from a collector. I sent all their equipment back. These people will not get a penny out of me for a service we never received. My only mistake was not reading the reviews first.

After researching my options I decided to sign up for HughesNet. I spoke with one of their representatives and he was telling me I had signal in my area and telling me about by speed and how far the data would get me with what I was doing. After just 1 day with HughesNet it was evident that that was all just a load of **. I had better speeds hot spotting off of my phone. I cancelled after 1 day. I had to pay for installation, and a month of service. Sent the equipment back and found out I forgot the radio off the dish. Then they charge me another $200. Over $400 for 1 day of horrible service. I would recommend a hotspot on a cell phone way over HughesNet. Don't let them con you too!!

Slow if it is working. Also if you think that all you will need to return at the end of the contract is the modem you are mistaken. They make you climb on the roof for one tiny piece of the dish. Failure to do so costs 200 dollars. They know a lot of the customers won't do this so they collect big. I am going on my roof if I have to grow wings and fly before I give such a crap company one more cent of my money.

You read lots of reviews about HughesNet and seems to be a lot of negative reviews so it makes it hard to make a decision if you should try it or not. I had a hard time wanting to go to them for internet after reading the review but I took my chances. I've had them for about a month and I stream videos and do all your common networking stuff and it seems to be a good fit at the point. I'm a dad of four so we it's used with plenty devices running at the same time and I've only had one little stall (few seconds) while watching a video on my Netflix account. If you live in a rural area I'd recommend you to try them out.

I called and talked to 2 different people to see about internet service. The first one only told me what she wanted to tell me. She did not answer my questions or take any of the information that I was trying to tell her and use it to answer the questions. The 2nd time I called, I spoke to a man and he was nice enough at first, but then he said that I said that we did not have cable service available (I did not say that) and that if I had told him that I had cable service available, he would have told me to go that direction. He treated me as if I was stupid. If you are looking for internet service, I would not recommend these guys. In fact, I would suggest that you use anyone but Hughes Net! They have horrible customer service.

Cancelled service with HughesNet 3 months ago and they continue to make unauthorized debit charges to our account. They tell us that we never cancelled our service when indeed we paid the cancellation fee. My husband has also reported them to the BBB and because in doing so they agreed to have us pay half the cancellation fee and now they have continuously charged our account. Not only have we removed our account number with them, they are trying to tell us we never cancelled our service! Horrible company!!!

I don't know where to begin as there are so many problems with them. Firstly, they are about 70% more expensive than the better providers. Okay. So it wasn't until the installer arrived that they told me some important things that I would have liked to know beforehand such as you cannot use a fax machine with satellite, and whenever it rains even without wind, the phones go out and internet goes out. No matter how much data I bought it was never enough to even upload one 15 minute video and watching videos even in SD was limited to about 2 per month with their most expensive plan. The first month was great. Then the second month about 5 days after my cycle began (each time you are billed for the month you get new data. After 5 days I couldn't do anything even watch a 5 minute video.

I gotten HughesNet service installed in my home on January 2nd 2017 and had their services removed on January 20th 2017. Internet was really slow and they never did get my phone working. They billed me this month in March for $41.33 and I haven't had their service over a month now. They told me they was going to give me back my $69.93 cause that's what I paid for them to install my service. I haven't gotten that back and they billed me this month for no good reason at all. They owe me now $111.26. Honestly they should pay me for the $1,000.00 I lost in the month of January in the stock market due to them not getting my phone working. All together I lost $1,111.26 cause of this company not holding up to their end of the deal. They refusing to make it right with me.

First of all I ordered video service only. It's in my name only. I'm only one who can make changes to my account. Well day of install I wasn't home my husband was. Another tech talked him into getting internet service. When I came home. I said Hughes net internet sucks heard nothing but horror stories. So I called to have it removed because I didn't order it. They told me if I cancelled I would be charged the early termination fee even though was the same day. So I tried to work with it.

We have only had service with Hughes Net for a month now. Our Data renewed on the 1st, so we watched some Netflix on the 1st, maybe a few hours (I should mention that we just got Hughes Net last month and we got it on the 1st of February and our Data lasted almost the whole month). Anyway yesterday on the 2nd we couldn't watch any Netflix at all. We didn't watch any today either because it was messing up. My husband called customer service and they said that we've already used all of our Data for March. We paid our bill in full, actually they take the money out of our account so I know that there is no problem with the bill. But I know that there is no way we used all of our Data.

HughesNet internet service is lousy and completely unsatisfactory. I have made several calls about lack of service or slow service. They sent a technician to install, the technician is a third party salesperson who sells a router. Then when service is less than standard they say it's because of the router. To check the delays one needs a computer, a laptop or tablet won't work. I am screwed. Locked into a contract for two years! I would not recommend HughesNet to my worst enemy! It's too bad for me. I have to pay for a service that is slow or not working at all.

I had Hughes Net for two years and was completely disappointed. Horrible customer's service, high prices, slow internet and charged my account twice by mistake then it takes 30 min plus on the phone trying to get them to fix their mistake. Horrible, horrible company. No.

I was expecting service as they advertise on commercials and ads. I have come to realize it's false advertising. It is not fast internet speeds. It is not an American based call center. I pay out the Ying yang for less than 1mbps when I'm supposed to be getting 10mbps. It's been like this since day one. I have spent several hours of my time over the past 7 months with technical support to try and solve the issue. But to no avail it's still extremely slow. I loathe my decision to even give this company my money. Current weather - sunny blue sky, no wind. Current speed 134 kbps. THATS NOT EVEN A FULL MB!