HughesNet Reviews

Canceling HughesNet was frustrating. Even after waiving the termination fee, I was charged $107.99 for deinstallation, which was not clearly disclosed during cancellation. Customer service refused to adjust the charge. Be sure to get all fees in writing before canceling.

We signed up with them like two months ago and it had gotten worse by the day. Now that we have found a new internet that work way better. They want to charge us $300 to disconnect the internet. When we was told when we signed on that there was no early termination fees! Very upset!

HughesNet is the most abysmal ISP known to humankind. Their speed typically is anywhere from .22 Mbps to 5 or 6? After 11 PM is pretty much the only time it can be used, then it might get up to 20ish if I'm lucky, most of the time it can't be used to stream TV. My dial-up service from the late 90's was faster. Cell service is awful where we are so we depend on internet/wifi calling that hardly ever works. If someone was dying we most likely couldn't call 911.

My elder mother started to use them. She is paying almost 130 a month and 2 weeks before the bill is due you can’t watch a movie or anything. It is only 2 TVS and 2 cell phones that connect to it and all they say is buy tokens!! How about y'all stop ripping people off? DO NOT USE THIS COMPANY FOR ANYTHING.

This is the worst satellite internet provider out there. Hidden fees. Topped out speeds during peak hours. The latency is 575ms to 650ms. Any time it is raining cloudy or sometimes windy you get drops in service. To top it off, they have the worst foreign customer service I have ever experienced. I would never recommend using this ISP. You would be better off with your local broadband company if there is one near you.

This is the worst company I've ever seen. My 75-year-old mother had gotten it and she had no service. He called several times and we finally canceled it November 25th and after they charged her for November 20th they said that they couldn't do anything until December 20th to cancel it at the next billing cycle. Today is December 20th and my mom was charged $400 early termination fee for service that she's never gotten. They were supposed to send her a box to send the equipment back and when I got in contact with them they said that they have to charge for $400 and I explained to them that she was bombarded to get the service without me agreeing as I take care of her finances and when I'm the one that canceled it I explained to the lady and she said that they weren't going to charge you any early terminations fee since she was within the 30 days but she got thr charge yesterday on her bank account.

HughesNet do not like giving refunds, they will have their customers service representative to lie for them! They can take it quick out ur account but 20 days for refund, rip off. Stay away from this company!!

The service was terrible from day one. I could not stream a single show on a single device and forget about playing online games. When I went to cancel they told me it would be a 400 dollar early cancelation fee. They then offered to lower the fee to 200 after I had been paying for months for service that was unusable. I had a tech come out 4 times and spent hours and hours on the phone with them.

HughesNet is a predatory company that gives false information about the performance of their service. I have used them for the past 8 years as they were my only choice available because of my location. The service is so poor, I've not even been able to stream movies through direct TV if it was necessary. Gaming is out, period. I have 2 tvs and 1 sound system that draws on the internet, plus 1 desktop computer. I've been told that was too many devices. We run our phones on data. Updates on the computer usually time out because of the speed and reliability of the service. I've probably spent 50+ hours on the phone with their technical support over 8 years.

This has been the worst internet experience of my life. Recently retired. All I use the service for is to stream TV, Within 2 weeks I hit the cap, and have to spend $25 extra to get a buffered signal. No signal when it rains, with low mbps. My neighbor got StarLink last week and is hitting over 175 mbps for $80 a month.... Time to switch. When I called Hughes customer service they told me that I ordered the wrong satellite and would need to pay a couple hundred more for the right set up. I told the rep that was the set up recommended to me by their team when I switched to them. "Sorry nothing we can do." I was promised a $200 Mastercard, never received. Deceptive company.... Stay away.

Truly bad experience. Couldn't watch TV until after 10:00 most of the time, and when you run out of your "high-speed" data, the speed test won't even run! Customer and Technical Service just provide you with scripted replies and no answers. Would you pay for service that won't play Amazon music through Alexa?

Hughesnet suck, bad price, bad speed, can barely handle scrolling on your phone. I got HughesNet and I can't cancel it because if I do, I pay $400 for breaking contract. HughesNet, they will rob you. Hughesnet sucks. I don't have money, I need to pay my rent, pay my kids' food. This is crazy, they making me pay $400.

The absolute worst internet I've ever had. Worked maybe 30% of the time in the 3 months I had it. Called weekly for help, customer service sucks. If the wind blows or it sprinkles it doesn't work at all. Every person I talked to had a completely different reason of why it wasn't working (clueless)! Then when you cancel they want YOU to send everything back, like I'm climbing on my roof, don't worry, they will do it for 100$. Not to mention the contract you are in which is another 400$ just to cancel the service. Absolutely ridiculous!!!! I signed a contract for a working internet.... Not for the crap I got!

These people have some nerve. Their service sucks. Absolutely terrible. When they came a day later, it didn't work. Their service goes out, never works. I then asked them to come get their satellite off my property and collect their box. I have multiple emails and paper trails, and here we are 12 months later —they have a debt collection company contact me, rude as hell, demanding to resolve a payment!!!! Ummm, no, as I never used their service.... He then hung up on me, truly professional, let me tell you. As a business owner myself, I pride myself on customer service, and when I say do your research before using a company, do it....

HughesNet is the worst service I have ever come across. I was customer from late September until today..every week sometimes 2x about my connection...I WFH and got wrote up because the connection was inadequate...I have had to stay at a hotel temporarily in order to keep my job...worse than ATT connection. And 200mbps cost close to 200.00 per month and I had to purchase tokens.

I was guaranteed my internet would work for working from home. Since day 1 I've had issues. They have troubleshooted my internet several times and I still experience call drops or buffering. Every time I try to cancel they say they need to troubleshoot and if I tell them I want to cancel they expect me to pay a $400.00 early termination fee for something they guaranteed would work. I ask to speak to a manager and they disconnect me.

I’m would highly advise people to not use y’all at all. For the last 3 months I’ve had nothing but issues with the service. Every 5 mins the WiFi was kicking off then back on. My wife was counting absent from her online college course. Now today is the second time I noticed that my roof is leaking right under where y’all put my satellite dish and I know it’s not my roof because my roof was just stripped down and put everything on new 3 years ago. Then y’all tell me y’all have taken my complaint and someone will contact me in 2 days while we still have rain for the rest of the night and all day tomorrow and cause more damage then what’s already happened!! How do y’all expect customer's satisfaction when y’all’s service sucks and the response time for situations like mine of a leaking roof due to unexperienced installation of a satellite dish!!! I’m flat out disgusted in disappointing and would never recommend y’all to anybody!!

Worst internet service ever. Always buffering and is always disconnected. How are they still in business? I have never been so unhappy with a service in my life. You also call Customer Service and they don't care. Please do yourself a favor and choose anyone except Hughesnet. It is the biggest ripoff ever.

Internet is extremely low, I’m stuck in a 2 year contract that I can’t get out of and the first year I have a low internet rate to pay each month but now I just found out that my bill is going to go up after my first year with them! I’m so upset because they did not explain that information to me prior to signing up with their internet. My internet is constantly going in and out every little weather change affects my dish. And I hate this internet service. Once I’m done with my crappy contract I will never go back to this internet company. I don’t not recommend! Stay away.

All reviews with 1 star say it all! After a few months the internet stpped working. I spent more tha two hours dealing with five different people. They just kept offering me to send someone paying 200 dollars an hour. I decided to cancel and still they charged me the 200 dollars for camcellation and I needed to uninstall it myself, or they would charge me even more money. This company is a total scam. Also, you cannot write a Google Review! They must pay Google to disable reviews. In the search, it says 23,000 reviews for 4.6 stars ... Yes, sure... Total scam!!

They installed the dish between the garage and the shed. I called them x5 and spent over 40 minutes per call to get help with connecting to the internet or any of my accounts. I paid them to install a dish that never connected to the internet. They won't remove it or refund me. I can't afford to remove it myself. I guess I have a "constant reminder" on never trusting #hitznet

HughesNet is the worst Internet provider ever!! We have used them several years because we live in a rural area and had no choice. I was paying over $200/month for their elite fusion plan and I literally couldn't even watch 30 second videos. Even when I would try to view homes on Realtor.com, the pictures wouldn't even come up. They literally told me I would be able to even play PS3 which is literally a lie and they know it due to their major latency issues. We called them several times and they would always say "it shows good on their side" even though I couldn't even watch a simple 30 second video without it locking up. Their customer service is horrible too.

Avoid at all costs. They came out and installed the system and the internet has not worked for over 3 months. When we call we get the run around or them wanting to charge us extra money to "fix" the problem and yet never fixed it. And then when trying to cancel the service they want to charge even more money to cancel a service that they never provided. 2 cans and a string provide better service than them.

Horrible service. I pay 82 a month and use my t mobile Hotspot more, they are a shitty company who does not care but quick to call you demanding payment.. I'm unable to stream TV or use my apps to watch shows... Horrible people and of course they blame all instead of themselves.

The service was terrible. Every time the wind blew, we lost connection. And when I terminated, they charged me a pickup fee even though I couldn’t find that in my contract and they refused to show it to me. I asked for them to show where I was obligated to disconnect and return equipment or be charged for a technician to remove it. They could not or would not. I asked them to have the technician show me in the contract when he came to remove it. He could not. They threatened to turn the bill over to collection if I did not pay. I paid, but still do not believe I owed them for picking up their equipment.

Hughesnet is the worst internet. It’s always slow during normal hours. The tech support is garbage. They have the same few questions. They want you to shut off your router. And say you should do that once a month. The phone call is answered by a computer. That reacts to any sounds in the room. I had to tell my sons to stop playing so I could respond. Won’t let you talk to a human until you give them your phone number. And why you are calling. Then when you get a human they ask the same questions. Wished I never got signed up when Hughes net.

As others have said: sales lies, speed sucks, gouging prices, never get what is promised... My two months of “service” cost $320! Ripoff liars is right. Stay clear of these charlatans! Having no internet at all is better than having Hughesnet. Photo of a 60-day bill for a $39.99/mo. advertised offer! AFTER THE initial $116 payment!

This is the worst company I have ever had to deal with. We have had this service for over 2 years and I have talked with customer service monthly for 2 years due to poor internet service. When I called to end my contract after two years they offered an upgrade and promised it would be faster and cheaper. They were supposed to bill me in installments for the $400 upgrade, instead I received my next month bill for the $400 plus my monthly fee of over $100. When I called to tell them to take the service out, they said I would be billed another $400 to end my contract early.

DO NOT USE THEM. THEY LIE. I was supposed to get a rebate card of 200.00. I did everything they required aside from jumping through a ring of fire and they tell me my rebate was denied, they are full of crap and the service sucks. I will be calling the Better Business Bureau for false advertising!!!!

Horrible service, I just canceled my contract and had to pay a cancellation fee of 400$. This service is a definition of a scam. Get Starlink, better, you can set it up by yourself. The promotion that I was offered and promised was a scam, slow internet. Hughes Net service is a bunch of thieves that promote false advertising just to take your money. All the plans and services are 100 percent wack. This service is straight jancky, don't believe all the hype on their flyers, get Starlink and save all the BS.

Worse service ever, very slow and goes out if the wind even blows a little bit or even drizzles but worse yet is when I called to cancel my service I was actually bullied and threatened that soon as the guy pressed a button to cancel my service he would immediately go into my bank account and withdraw 190.00$ so I had to tell him not to cancel then call my bank and cancel my bank card and get issued a new one, I did call Hughesnet back the following day and talk to a different gentleman who was very helpful and said that he was going to report the bully, no one should ever get bullied and threatened because they wish to cancel because of the bad service so do yourself a favor and go with mediacom!

Extremely unhappy with HughesNet service. When it is cloudy the whole thing will stop and internet will not work. Service is really terrible. And when you are done and ask them to stop the service, they have problem with it. They said the charge is $100.00 to send someone to take all the equipment and I agreed, when their technician came he asked, "How much can you pay me cash to take the dish and all the wires." When I call hughesnet to report that they say, "Sorry we didn't inform you, but we only take modem. The rest you need to pay."

We were promised HIGH SPEED INTERNET that could cover our home usage, which is high. We have 2 TVs streaming more than 10/hours per day + one computer being used for at least 6 hours per day. We were also promised that 200 mbps was MORE THAN ENOUGH to handle our needs. WRONG!! HughesNet gives you 200 mbps, but we ALWAYS RUN out of PRIORITY minutes in the the first week, which drops your speed to STANDARD minutes, WHICH CANNOT HANDLE WATCHING A STREAMING MOVIE. It ALWAYS stops working and I have to buy $100 ($50=50 minutes) worth of PRIORITY minutes in order to steam anything. And that extra 100 priority minutes that we add, only lasts about another week.

Not only is it the worst service I have ever had, but they outright lied about getting a $200.00 gift card for signing up. Don't fall for their lies and absolutely terrible service and support! The support people are very rude and arrogant as well!

The worst experience I have had. For two years I have been trying to correct my name on my account and every time I do they tell me that the person whose name on my account has to change it… Problem is I have know idea who it is.. I have been paying the bill under my name for two years so I tell them to cancel my card but the person whose name on the account has to do that, not me the person whose name on has been paying the bill… Then I call, ask for a manager (who doesn’t exist). They take up most my day and then never calls me back.. Worst company I have ever tried to cancel.. I will need to cancel my card and change all my auto pays because of this company's poor policies.. Good luck if you choose this company. I will never recommend them. Overpriced, poor connections, worst internet service I have ever had.

This company is committing so many tax frauds. Horrible service. I live off grid. I have had to 1200 in the last 4 and half months. If you look at your bill which I never did. They had promotions because this was supposed to be high speed unlimited internet. No it's not. I have to buy tokens just to use the service. I work from home. They charge and charge for everything. Frauds. Tax fraud too. I have spent hours and hours on the phone with this company. Can't connect to a manager. They charged me over 25 times for the same taxes on one I had 65 taxes fees. I was supposed to receive $300 gift card never got it.

Would not recommend their service to my worst possible friend. Service was awful, constant buffering, outages. Customer service performed worse than the service! Worst decision ever made. Every time I complained, they put the blame on me! Even cancelling service was a nightmare. Can't even put lipstick on this PIG... It is a real ugly PIG. AOL dial up connection would outperform their services. God Speed.

If there's a cloud over my house I lose connection. I'm constantly calling them because I keep getting disconnected from the internet. I wanted to cancel and I was told I would have to pay $280 to cancel service because it's a 24 month contract. They rented to me for an additional $5 a month a booster but it hasn't helped.

I signed up with HughesNet a year ago. I got horrible service. Plus the sales lady lied to us about cancellation fees. When I finally decided to cancel service because I couldn't get service at all anymore they took $325 out of my bank account after telling me they would send me a paper bill. They never sent me a bill. I wanted everything on paper including what I signed online when I started. The rep told me they would do that but I haven't seen a thing. They told me I would be charged another 400 if I didn't send back the equipment but won't send me the address to do so. So here I am telling my story.

Service horrible. They sold me a use modem at very expensive price. Very poor tech support. Legal thefts. Very bad and expensive experience. I was able to find a 100 times more reliable service for the same price and less hassle. I definitely not recommend.

I was renting the equipment and the modem went, I knew this was problem and they would not exchange it, till they charge me for service on the property that is their responsibility. Very dissatisfied customer.

They are the biggest rip off of all time. Service is awful. They raise your bill constantly then charge you to cancel service when you're out of comment. I would not recommend them ever. I repeat ever. They offer this nice price for new customers but beware they will sock it to you. I was a good customer for 5 or more years but they would not work with you not to mention that you are just giving money to them for poor service. If I could give them a -20 I would. They don’t deserve a star at all.

They were very deceptive from the start. I had had them in the past and it did not work well so I canceled. I live in a very rural area so I decided to try them again since it had been years and I was told by them that it was better service than it had been in the past that was You never hardly was able to use it like you couldn't get signal so I canceled my contract and got with T-Mobile. T-Mobile offered to pay for my contract ending with HughesNet.

Terrible customer service and service. Everything I was told about contract, gift card and service has been a lie. Don’t waste your time or money. Just canceled my service and was charged $283 because of the contract.

Price is well over others and then when you use too much they want you buy tokens to get more of what you're already paying $145 a month for. I cancelled early and I'm elderly, expect me to climb on roof to remove radio antenna. I told them they would need to do it and now they want another $100 onto of $400 early disconnect fee. Horrible connection and not very friendly service.

I’m so full of regret. I wish I had read these reviews before I signed up, but I was desperate, living in hard-to-connect area and had a kid doing virtual therapy and wanting to play his games. It’s horrible connection and now I have no service because it’s raining in Utah where their “gateway” is. It’s been 24 hours and they said it would be 8 more hours. I can’t afford to cancel and eat any fees for the equipment but I may do that anyway just because it feels wrong to continue. Please look into other options. Even if it seems you don’t have a cable hook up look into it anyway. Satellite in general leaves you at the mercy of any wind or raindrop. It’s lousy. Also they are reading from scripts at customer service, not trying to sound natural at all, and it’s always a bad phone connection.

Terrible service, very high rates and when you try to cancel they charge you illegal fees and harass you. Stay away from this company. They then charge you over $300 for the equipment but mail you the box to return to your previous address. Terrible, terrible. I will never use their services again.

The worst Internet company in my life. Do not provide enough priority data even with priority data. I cannot watch TV because it’s buffering all the time. I have to call them almost every night. Even when a storm is not here yet it goes out. Customer service sometimes tells you that they’ll provide certain things that they don’t When you call them back. Also, they force you into a two-year contract, but I feel like they have broke the contract because they do not provide me good service.

Hughesnet uses resellers to mask the fact that it is Hughesnet. We got sucked in to a deal, that in the beginning we asked "this is not Hughesnet is it?" and they said, "We use a different technology than what you experienced in the past"... leading us to believe it was not. When the technician arrived he pulled out the Hughesnet box and we complained. They said "You can cancel in 30 days full money back." I called to cancel and they offered a special deal that would be an upgrade at no charge.... so they manipulated us past the 30 day mark and guess what they charged me for the upgrade.

Network is very often inaccessible. Performance is well below basic expectations. Sales and support dishonest. Fees are unacceptable. Choosing HughesNet should be your last option and will result in frustration.

I would not use this company for anything. They were to show up on last last Tuesday, cancel, and then we're supposed to show app on Thursday and canceled and now won't give my money back. It's their fault they have people that don't do their job. Not mine. Husband was here both days waiting on them. Don't use. I also found out from people that had them if you have a problem with them you can't get them out to fix it.

HughesNet claims 25 Mb/s download speeds (you can forget about streaming HD Video) at a $39.95 per month cost, BUT then there are all sorts of added taxes, fees, and monthly equipment rental charges added (read the fine print). I cancelled my HughesNet subscription as soon as I possibly could. My Rural Electrical Cooperative, Pea River Electric of Ozark, AL, provides my rural home address with 1 Gb/s symmetrical upload/download fiber internet for $79.95 per month, no taxes or fees, and no equipment cost. Free installation and setup, and free equipment. I've been a happy customer of Pea River Fiber for 6 months now, and uptime has been 100%. My average download speed is 1.3 Gb/s, much higher than their guaranteed minimum of 1 Gb/s. That is 52 times faster than HughesNet. Streaming 4K HD Video to my Smart TV is a snap. So the question is, who would possibly want to deal with HughesNet?

Not only is this the worst internet that I have had but the fact that I have worked with them for more than a year trying to make my internet "usable" the buffering and dropped calls is so bad that I have lost $200 a month in my online work! I'm disabled and need the HughesNet for my phone use as well. After having technical support four times and still having the worst internet they are trying to say I'm in a contract and want to charge me $260 to cancel that would be acceptable if my product worked but trying to hold me hostage and charge me an exorbitant amount of money because your product doesn't work for me is completely wrong!!

HughesNet speed was acceptable though slower than most ISPs. I paid $90 a month for internet access only. Unlike most ISPs, if the service fails and they have to send out service personnel, they asked for $100 per visit. After a full year with the service, I moved but was charged an unreasonable early termination fee of $265. Approximately a couple of times a month during that period, there were significant outages of as long as a day. Every time it rains, you can count on at least several hours of no internet. The company offers no discount for time missed like that. HughesNet will not likely be the only option in rural areas. If it is … the best course of action is just to do without Internet!

Do not sign up with HughesNet under any circumstances. They sold me Wi‑Fi service for a rural area and it did not work properly from day one. They didn’t warn me about the limitations; they hid the truth. I signed a two‑year contract believing it would work and ended up paying a $400 fee to cancel because of the poor service. Customer service is terrible: they replied in the app saying they would call me and never did. I tried to resolve it and was left with no solution. I chose to disconnect everything because it was useless. Warning: if you live in a rural area, don’t waste your time or money with HughesNet. Terrible service and deceptive treatment.

I tried to get Hughesnet when we first moved to Tyler and it never worked. Not one time did it have a single signal, and they charged me to have it repaired on the second day after installation, and they never fixed it. On top of that, when I canceled service in the first week of horrible service and even worse customer service, they reported non payment to the credit unions. This is a horrible company! 1000000000000000% DO NOT RECOMMEND!

I would absolutely give Hughesnet ZERO stars. Worst experience with an internet provider, if you can even call them a provider. My honest opinion is that they are scammers! I had their service for nearly a year and had 2 decent weekends where the internet actually worked. The customer service is horrible, I was on the phone with them for hours and never a resolution. They don’t speak English, are very rude, and can never help to get the internet back online. And if you need a tech to come out (which you will) prepare to wait at least a week.

The worst service and customer service I have ever received with an internet provider. Very difficult to work with. Wanted me to crawl on top of a 2nd story roof to get a camera off a satellite dish that they put there.

The Technician were very through but the service did not live up to the hype. It was too slow for most streaming services (AppleTV, Prime etc.). They also wanted me to send back the items but leave the huge dish here. To have a Technician come and get their items they charged $100. They also charge outrageous amounts for early termination of the contract. Have to wonder if those high amounts are because they know people will want to leave their services.

I live within civilization but in a rural area. From what I read about HughesNet I thought it was the answer. BOY WAS I WRONG! I can’t watch movies on Prime Video or any of the free streaming platforms. IF a movie ever comes on, it’s after much buffering and buffering throughout the show. Thinking about Hughesnet? Don’t do it! (My opinion.)

I called, but I was at work, so they wouldn't help me because I couldn't unplug the modem & they wouldn't talk to my husband, who was home. So I called again. They couldn't run testing over the line because it was raining at my house. I had to call back in 30 minutes. So I called again, and after unplugging and plugging back in, they were able to confirm that yes, I did know that a modem that had no lights on wasn't working. So, I order a new 1. Read the directions, follow the instructions precisely, and as stated in the manual, if it doesn't work in 60 minutes, call, yup, customer service. So I call customer service to be told, "Oh NO, you must wait 3 hours and then call back." So I wait 3 hours and then call back.

Do not waste any of your money on HughesNet, worst satellite internet I've ever had in my life. Reception is terrible. Customer service is terrible. You would just not believe how bad this company is. Absolutely terrible. Three times I called and they refused to send a technician to my home. The company is trash and their employees are trash. Don't waste your money. I'm telling you you will regret it!

Horrible service, we have called and emailed several times for months. Service goes out every day for 5-10 minutes. Router is useless for anything more than 15 feet away. The router is in the office off of our family room, and can't stream most movies on the family room tv. Customer service tried several excuses as to why we couldn't stream.. (bad TV) (cheap tv) Samsung btw.. so I tried 3 different tvs from our home and none of them stream past 15 feet. If I move them 12 feet they all work.. but Hughesnet refuses the replace the router. When the contract is up we will get viasat!

Avoid. Use another internet provider. Customer Service was EXTREMELY DIFFICULT to understand, curt, rude, dishonest and far from helpful. HughesNet was charging us double what we were able to find elsewhere, with half the speed. Don’t understand how they’re still in business.

HughesNet is the worst company and worst internet. They are "predatory" from what others have told me. Watch out! Their internet service was so terrible that they talked me into getting the better plan, Nothing work. They take your money. When I signed up was for 1 year and $250 if I discontinued the service earlier. When I call to cancel they say was 24 months and $350 for early termination. This company need to be out of business. They used for illegal activities.

Worst experience in my life, their Select plan cannot even run 1 t.v., so I want to cancel and they tell me there's a $385.00 cancelation fee! Okay after 5 months of not paying $76.00 a month I will be ahead 🙂, I have to disassemble the equipment, put it in a box and mail to them. They installed it but I need to uninstall it!??!

Wasted 6 hrs on the phone only to keep getting canceled. Don't waste your time people. This place is trash. Used my bank card for the first 3 orders then got canceled then credit card again to redo the orders and still got canceled.

It’s Wednesday, clear skies, a bit after 7PM on a summer night. I’m trying to stream a show on Amazon Prime but I cannot, yet again, because my Hughesnet speed is 1.95mbps as per usual. I restarted it 5X. This is the norm. I have been through a dozen providers since 1994 and Hughesnet is easily the worst; Unreliable. Slow. Expensive.

Terrible download speeds, intermittent connectivity. We are in the desert and have clear skies. No obstructions to disc. Just tried Starlink at same location. Download speed so far is 300mb. Hughes never got above 20 and cost the same as Starlink for the rural service. And now Hughes is charging us $340 for early cancellation for lousy service. Feel scammed.

Zero stars wasn't an available option.. As the ONLY service available to this address, we installed a couple years ago so I could work here at our second home. Connection was never fast enough to maintain a VPN connection, so was never able to work from home. Broken service, wanted $150 for a repair visit. Figure NO Internet is better than paying $70 a month for no Internet, so canceled. Now we pay to drop satellite dish at the dump, too!

Horrible service, expensive internet for quality, basically force you to buy additional data! They charge for non return time that they did not request or send return box for $214.50 was taken out of my checking account for something I never purchased but the previous person didn’t return and now I’m being charged for it which I knew nothing about until after charged on my credit card. Customer service says return the item in the box. We just expedited and once we receive it back we will refund your money! They have the worst customer service I’ve ever dealt with! DO NOT GET HUGHESNET. You will regret it!!!

My internet started malfunctioning and giving 1mb download speeds and below after a power outage from windstorm damaged my modems. Throughout the process of over a WEEK I have had 4 tech visits scheduled and only 1 made it with the other 3 being complete no shows and no calls! As of writing this review I still have slow internet due to the seemingly lack of any form of motivation or care to actually get things done.

The service is horrible, stream one show off Netflix and all your high-speed is gone for the day, I'm paying for unlimited internet. Waste of money, service reps are useless, when you ask for a supervisor they hang up on you, when you call back they say the supervisors are busy and will call me back, they never do. They are by far the worst internet provider I've ever dealt with, would not recommend.

HughesNet is the worst company and worst internet. They are "predatory" from what others have told me. Watch out! Their internet service was so terrible that they talked me into getting the better plan and said "data will never run out, but may slow down in high congestion times." Every month between 2 and 12 days before the billing cycle starting over, they completely (or 98%) shut me off, NO MATTER WHAT TIME OF DAY OR NIGHT and even on the weekends. When this happens they make customers buy "Data Tokens" in order to use the internet. As soon as the Data Tokens run out then I can't even open a website; not even their own website. Every month I spend an additonal $30 - $60 on extra data tokens and it isn't even enough. Like I said, as soon as that data token expires, I CANNOT even open a web page or their home page. Terrible interner service and personally, I feel like it is "predatory" too.

Hughes Net is trash. When ordering, you speak to an American rep after it's installed, you only can take to an overseas rep and they don't even know what they are talking about. It's like 90s AOL slow, don't go with this provider.

My husband passed away 3 weeks ago and all I wanted to do was pay our balance and change the account to my name. They told me they’d have to close the account completely and make another account in my name only. Then they wanted me to pay for a whole new account. What?! I already had an account and just wanted to change to my name only. Ridiculous. I changed to a new company. And the representative I spoke to was very condescending when I questioned why I would have to pay for a new account when I already had one. Insurance companies and the DMV haven’t been this hard to deal with when changing things because of a death.

I am paying over $80 a month for HughesNet service. Total ripoff considering this junk has not worked properly for 3 and a half months. We homeschool, so this is serious. Can't stream movies without the please connect to the internet messages, while we are connected to the internet. Even the site where you go to upload proof of your bills to receive the gift card is bogus. Don't get this internet. Worked fine for the first 2 months and it was downhill from there.

Only a 1 star because I have to and because it’s the only thing that will half work in my area. Other than that you only get a certain low amount of “high speed” internet then it cuts out to where you share it with everyone else. I can’t even watch tv. When it’s fast my kids still can’t play games. Every single thing is so done online these days. The amount we pay should accommodate that. You can’t even get a true unlimited plan and when it goes to the slow internet you have to buy tokens for fast speed. I truly miss Spectrum. When you call HughesNet they make it out like you use so much when it’s daily living, doorbell camera, phones, tv, research, email etc. Then you can hardly understand who you are talking to.

Regular intervals of frozen TV and scrolling tv on their "elite" plan. Battled with them for 6 months. Now they allegedly have a solution but it will cost an additional $30 a month with no guarantees of resolution.

I called to cancel my wi-fi, and the person who answered the phone said there were still 14 months on my 2-year plan. I called over the phone when I got the wi-fi, and no one said there was a 2-year plan, and if you cancel, you have to pay them an additional cancellation fee. When they came to install it they only said they needed someone over 18 at the house to complete the installation. My sister lives with me, has special needs for her mental capacity. She can be home alone, but is not responsible enough to manage her money or keep her house organized or clean, so she lives with me and I take care of her. They had her sign a paper at the end of the installation that might have had this 2-year contract information, but I never saw it, and no one told me about it.

Let's start off with the initial call to get the internet. I state that I have 2 people in my household that stream on twitch for income. Lady assures me it'll be the best internet option and streaming will be a breeze. During the entire call, no cancellation fees were ever explained to me along with a few other things that weren't explained. Anyway fast forward to me getting my service. Can't stream a single thing to twitch, in fact it's so bad that I can even watch hbo max while my significant other watches YouTube.

Where we live, edge of rural area, we have tried about 5 different internet/satellite/wifi/router companies here at our home. WARNING: Hughesnet, Hughes satellite, whatever they call themselves now, was the absolute hands-down WORST of all, and trust us, we exhausted all available internet/Wi-Fi service providers in the area that were affordable enough for the basics. Hughes was also one of the priciest.

This is by far the worst Internet service I have ever had!! I feel like they have lied to us from the beginning. The installer set up the equipment when it was completely dark outside and he placed it next to a TV we rarely watch, we told him that. So the modem is nowhere close to the TVs we do use and we had no problem with our data use last month but all of a sudden on the 2nd month 8 days into the month we are all out of our 200 gigs of data. How is that possible? I have been using less this month so??? Of course we are being blamed. Like I said I feel like they are taking advantage of us. We are both seniors living on a tight budget and I explained all of that to them when I was talking to them about service. I said there are basically 2 TVs that we stream on all the time and that is all. No other devices but we want to stream.

All they want is making money from you, super slow speed, lose connection every 2 weeks, and have to pay over 100 for tech to come and fix. Worst service ever. If l can l will give it zero star. Pay another amount to uninstall. So ridiculous.

Worse customer service I've experienced. A clear question was asked and a completely unrelated answer was given. I told the agent to review what I asked to which she finally gave a somewhat close question. Appears that once a contract is in place the "Customer Service" goes away.

Absolutely disappointed with this internet. When you have the 200 gb of high speed it works but not very good a lot of buffering. When it runs out you have no internet. They had a guy install it and it wasn't working so they sent someone out to check it which you have to pay for. Apparently they didn't like the first guys install so they changed it all and charged me for their poor install. Then it still didn't work any better.

Canceled my service on 2/25 paid cancelation fee of $325, mailed back equipment and have tracking information where equipment was received on 3/10 along with pictures I took at UPS store of employee receiving my box (opened so you could see what was being sent back, then I sealed it). On April 26th $219.50 was taking out of my bank account by Hughes Net. I have called and spoke with SEVERAL people (all different excuses, and I let them know the phone call was being recorded due to issues with Hughes Net from the beginning). They proceed to tell me I can not receive my money back until the next billing cycle which is May 25th. I don't do reviews much but the lack of communication, the lack of doing a job, and the inconsistency of this company is a joke.

Internet is too slow and unsuitable for work. It's too slow so it takes forever to open anything on my work computer. I got Earthlink in July because HughesNet is horrible but Earthlink is just as bad. So, I kept both because when Earthlink is not working it automatically connects to Hughesnet but I can barely get anything done. I finally got CenturyLink and it's a thousand times better than both Hughesnet and Earthlink combined. I paid Hughesnet $824.04. And there is a Early termination fee of $307.20. If that amount is taken out I want a refund of that amount as well. I would like that fee waived and a full refund immediately. Horrible service of the internet.

HughesNet tricked me into thinking they were my internet provider, Metronet. I was having trouble with my internet connection, so I gave them my router number, credit card info, and they even asked for my social security number. All this time, I thought they were Metronet. They charged my credit card for equipment they said I needed. When the confirmation came from Hughesnet, I immediately called the company, and the representative, Michelle, claimed Hughesnet has a contract with Metronet.

DO NOT GET HUGHSNET. They lie to their customers. Do not care if your service is down, will make you wait 3+ weeks. All kinds of hidden exorbitant charges. Horrible customer service. Make it an act of God to cancel them. Beware, it is offal. Stay away. I honestly don't know how they are in business.

Highly regret ever getting this “service”. Waste of money, save your time and money and choose something else. Internet hardly ever works, they give you no compensation for the times it doesn’t work.

2 and 1/2 years of absolute disaster! Lied to so many times I couldn't count pertaining to why there is no stability in the and poor speeds. Almost cost me my business. I had to go to a library 30 miles away countless times to run work orders and payroll. Over 100 e-mails and 100 phone calls showing them horrible performance data only to be told the definition of insanity countless times. Unplug this, Go to your IP change to 60, over and over and... AT ALL COST AVOID THIS COMPANY! Or risk being put in a straightjacket from the anxiety!!

We are just dumb for resubscribing to HughesNet after moving 5 hours away. They were the only service available in a rural area so we did. We had experienced their lack of integrity before but decided to give them another opportunity since we had been with them since 2011 (by the way that makes no difference to them). We upgraded to their Jupiter satellite system - the system is ok. Before we committed to that install we were told they would waive the $299.99 equipment fee and that it would have to be a manual adjustment as their system wouldn't allow an automatic adjustment (pretty dumb for 2025 - how antiquated is their system?). I got a case # and kept the information. As you might guess, when they processed our bill, they didn't give us a credit.

HughesNet advertises itself as the internet provider for rural areas. We live on the outskirts of town, and our services have been absolutely terrible. The most important thing for potential customers to know is that the company caps the monthly usage and then charges you for additional usage via "tokens." There are only two of us in our household, and we only use the internet for work, school, and a bit of AppleTV streaming. We are not gamers, yet our usage goes to zero around 10 days prior to our monthly renewal every single month, which means we need to buy tokens. Last weekend, we purchased $50 of tokens just so we could watch Severance, and that $50 lasted for only two days--we're not kidding!!! This is so ridiculous. It's a scam. There are better service providers out there. Do not sign up with HughesNet because you'll be stuck with inadequate services and a two-year commitment.

I am paying now about $120/mo for the best Hughesnet has to offer in my area. I stream often, so it only takes a few days to use up my data plan. Then, they throttle you way back. Then they try and sell you expensive “tokens” that do not last one half of a day. My option is starlink, so I only have two evils to chose from. Good luck trying to diagnose problems or getting any customer service.

The customer service people are nice enough, but the service is Awful, but they stand behind keeping the consumer’s money with no regret or apology! There are not enough negative adjectives I could use to describe my our dismay and totally discouraged for two seniors who have just moved into this area! Very Disillusioned and devastated with company!!!

Very slow connection. Often no connection at all. I would wait for 2-3 minutes for a page to load and then the connection would suddenly disconnect and then the page would have to re-load. I used up my entire data limit in just a few weeks. when I switched Internet provider to another local company my data usage was 1/3 of what HughesNet said I was using without all the frustration. The only way to reach tech support is by phone and it would take an hour or more each time only for the service rep to have me perform some arbitrary change such as renaming my wifi setting.

HughesNet build me two years after I had canceled them. They kept my credit card number. Do not use them. Find somebody else! Would not issue a refund even though they show the service had not been used for 24 months.

I have had HughesNet for 5 months and hope this review is evaluated before making the same mistake I did by choosing them as an internet service provider. I have one of their top plans and the download and upload speeds vary daily. The service is routinely slow and often slower than some sites accept. Please read the performance wording as it doesn't guarantee any download speed or upload speed. Wording like "up to" are used to mislead the prospect. I call monthly and the customer service management is not helpful. The bottom line is that they tell you that they cannot do anything; "that's the way satellite service is." It is in your best interest to tape the conversation with the customer service rep when you sign up because they made statements that are not capable of by the company. If I know what I do now, I would never sign up for HughesNet. Don't make the same mistake I did!

Since acquiring your service it has been an awful experience. We had the service at our house in Little Egg Harbor, NJ - the installer came in his beat up falling apart car like a hobo, he was also hours late. NOT a good first impression on doing business with your company! Then he was not able to install the service for some reason after I had to wait for him for hours and wait hours while he attempted to install the service. He was unable to get the service activated for some reason and had to come back. Costing me hundreds of dollars missing work between the two visits.

If you or a loved one are thinking of becoming a victim to HughesNet, please think again. This company is a scam. If you have to talk to support (which you will multiple times) it will always be someone different telling you something else. We say it’s not working. They say “We will send a tech out but you have to pay a fee”. We pay for internet that should work, but no. Then it’s lie after lie, increased rates after increased rates. Along with the horrible customer service make sure you know it’s a two year contract and when you try to leave they will try to squeeze out any money they can and will slime their way out of letting you terminate it. I hope you take this as a warning and you’re welcome.

Stay away from this company. Was with them 13 years. Biggest legal scammers I've ever seen in the market. Walked away today with fees plus what I was billed for today was 900.00 lol. Telling you. Biggest legal scammers on the market.

I was billed $94.99 this month for 100gb of service. While the website advertising is 100gb of service for $49.99. That's almost double the price. I view that as price Gouging. When I called I asked why. That's for new installation with a modem. I already have the modem. Why should I be getting billed double for a product I already have the modem for to begin with? They didn't have an answer only they don't advertise their current customer prices to the general public.

I only had the new service for 3 days already having problems. The internet dropped, kicked my daughters off school work, can not connect, my cameras is just a nightmare. They told me would work for my house cameras, please doesn’t.

I cancelled my service October 2024, sent equipment back. December they took 370.00 and 30.00 out of my account. I got 370.00 and was told I would get the other 30.00 back. Never happened. They overdrew my account 400.00 dollars. They also said we would get a 100.00 gift card for getting their service. That never happened. They tell you lie after lie. I definitely would not recommend this company.. I don't understand how some workers can tell you one thing and the next four people tell you differently

Bad service. Slow since day one. All they do is lie. From day one. They don't give you a contract or a customer account number. Don't get HughesNet. When you go to cancel they tell you, you are committed to 24 months.

Cons, Garbage, drops constantly, takes forever even loading documents. Upgraded our modem to the newer modem & HughesNet extender. The upgrade was worst than our old modem, in which they took. Drops constantly & lags. The 1100 modem & dish was better than hughesnet newer modem with the extenders. Misleadings of representating that our mesh 5 extender was most likely the culprit & hughesnet modem only work with hughesnet extender, which was the red flag I seen when I heard the installer say this to my mom. Every word out of his mouth was a lie. I wasn't paying for it so I couldn't really say nothing. Spanish speaking installer just once more showing us Americans why we should not take what they tell us seriously.

Absolute trash. What an sorry excuse of internet providers, the only thing you get out of this firm is high cancelation fees and slow Internet service. My grandma can fill her cart and check out at Walmart than your sorry excuse for services.

Not good for streaming anything. Very bad service in Michigan area. Was told that they would remove the satellite off my roof when I cancelled to now as I cancel my subscription they tell me that it will have to stay up there or pay extra to take it off my roof. That’s not what I was told by tech that installed my system. Not worth the $130 I had to spend for years because of the contract they never mention until you get it.

Beware! They cut you off in heart beat, no negotiations on price, they want all the money paid in full, that's 2 years! The technician comes from Vegas, & beats on your door, 2 hours in advance of the install time.

I’ve had Hughesnet twice now. 1st time was a disaster about 10 years ago or so. This time, no different. They allow your first month to go smoothly (by not limiting your usage). Next month they throttle you back so you’ll have to update your subscription and pay more. Total scam. Oh, and get ready to pay up to $400 to cancel and you gotta uninstall the giant hideous equipment bolted to your house yourself and send back the parts they want or another $300 they will charge you.

Hughesnet service is bad. Not only the wifi itself but customer service, billing and technical support is bad. I rate hughesnet a 0 star. The priority tokens they sell you for more usage after you pay the high monthly bill is a scam. This company should be investigated for fraud.

If I could put negative stars I would. I had them for 2 weeks and tried contacting the tech to cancel. I was finally able to cancel. Now I owe over a thousand dollars with them. I only had service for 2 weeks and had to get Xfinity because I had no service during the day for school. This company is terrible. They don't care about customers.

I can't believe in this day and age they let companies get away with fine print writing about cancelation of service. $400.00 is robbery. Lousy internet that never lasts a full month. Adding things to your account that you never authorized.

As a customer of Hughes Net in the past, I had nothing but trouble, from the prices changing month to month, to our internet running out or not working. It was frustrating to say the least. Recently I decided to give them a second chance, and I am glad I did. We had been double charged for the month of November, and so I did what any bill payer would do I contacted them. I was first told that I had missed a payment and therefore there was nothing that they could do. So I hung up and got my invoices together. I called them back a few days later, explained the issue. I was then transferred to the supervisor, Jesus. And let me just say, Jesus was great. He listened to me, we went over the invoices together and he got it all figured out. Not only was he polite but he was knowledgeable. He refunded the money back to my account and not once did he make me feel as if I was incompetent. Hughesnet way to go hiring this young man. You need more employees like him. Thank you so much, Jesus.

Having several issues and this is only my 2nd day having the service. Free install does not include coax ran more than 125ft and if the installer decides to put a pole in your yard. I have several holes drilled to run cables into the attic but instead of using a hole already there, drilled a hole in the side of my house. Which apparently the installer gets to decide where the modem and satellite go. My wife was the only one home and installer did it the quickest way he could while not worrying about its actual usability. PLUS he handed my wife the mesh modem and said she can plug it in wherever to get further service. Then after some customer service calls I was told the mesh router had to be 10ft from the modem.

The company initially provided excellent customer service, including during installation and offering a new customer discount and a rebate. However, they withheld key information. They recommended a data plan they said would suit a 12-person Airbnb, but the data quickly ran out, requiring an upgrade to a much more expensive plan. Although I planned to sell the property within two years, they was locked into a 24-month contract with high cancellation fees.

Have had HughesNet since 2011 and upgraded twice but the service was never as advertised. Fiber optic has just been installed in my neighborhood and I have switched. When I called Hughes Net to cancel on 11/2, they told me it won’t be effective until 11/14 which happens to be the end of my billing cycle that way I do not get a refund for 1/2 of a month. What a ripoff.

Hughes Net Elite installed. Have had for 3 hours. Speed's horrible. Can’t even send a text with 3 pics attached. Called customer service on a Saturday morning. First call on hold 30 min. Hung up, called back. On hold 40 min. Gave up. Stay away. They are terrible.

Stay away if you can. Several alternatives available even in rural areas. Aside from weak and unreliable internet, and almost nonexistent customer service, they are essentially thieves. Tried to cancel service and they wanted to charge me $100 per unit, $200 total. So you have to pay for them to remove their own equipment. Alternatively, they actually advised me to "climb up on the roof" to disconnect device. Talk about idiotic and irresponsible customer service personnel. Was able to get them to send a technician to do removal for free. So, question is, if you call and make a stink, they remove for free? If you risk your life to remove equipment for them, it's also free?

We got the “new” HughesNet in March of 2024 and it was trouble from the start. So horribly slow that it was unusable. We called them and they tried to fix it remotely. That didn’t work so they sent out a technician because we only had it about twenty days. That fixed it for about two days and then it went back to what is was before. I called and they would try to fix it remotely. I gave up after trying to get it fixed. We mostly used our phones.

I had Hughesnet for 2 months and the only time we could stream television was in the middle of the night the broadband did not work. I want to say that I did ask them about streaming and talked about it with the installer as well. My roommate and I have been very nice to them even through the frustration of going a full 2 months without television. I called them yesterday to cancel because we now have fiber optic which actually works and was helped by a very rude jerk. He tried to charge me $450 for cancellation fees when they should have been crediting us for the time we've had it and paid for. When I complain to him about the $450 he told me that I should have done better research. I guess better research means to research whether or not HughesNet was going to lie to you when you sign up.

First you tell me in order to get my business that it's unlimited high-speed internet; not once but twice. Think I'm kidding, listen to the recordings. Then the technician that came to my house smelled like he had smoked ** before he got there. My cable was already present before the technician arrived because Service Electric Cablevision had already installed it so no new cable needed to be run. All he did was connect it to the preexisting cable.

IF I COULD RATE A 0 I WOULD. I will never recommend HughesNet to anyone. They lie. They steal money off your account for an account that's not even yours and when I sat there for a solid hour and 30 minutes arguing with these people they said since I used my card to pay my mother in law's installation fee which was agreed upon by hughesnet they weren't suppose to take anymore afterwards but they have been. I have already reported them to the BBB and my lawyer as well and my card company. You guys think it's funny to rip people off. You guys think that waiting till the very end to tell someone they are in a contract after telling people they can shut off services at anytime but when people try to you basically say they are stuck. Again not my account and y'all took money off my card. Boy let me tell you something. I DO NOT AND WILL NEVER RECOMMEND HUGHESNET TO ANYONE NOT EVEN THE DEAD.

Booked an appointment online to install internet on the following Friday. A couple days later, received a call asking if I'd want to reschedule to an earlier date. I accepted. No one showed and never received a call. Contacted them and they advised my CC was blacklisted & therefore service was cancelled?? However, my card was charged?? So it made no sense. I asked for an explanation. All they could tell me was my card was blacklisted for fraud & they were refunding my money. So...let me get this straight. My name, my address, my credit card all match, but it was blacklisted for fraud & MY CARD WAS CHARGED. They had to REFUND it. Never got a call. Didn't receive anything that advised anything. Definitely going another direction for internet. Worst experience and customer service ever.

I hastily signed up for Hughesnet online and they immediately took out 65.00 from my bank account instead of the price that was advertised online. I changed my mind and called a few minutes later. I was told their system hadn't updated and I could cancel yet. I was told it sometimes takes an hour to update. So I called back a couple hours later and still couldn't cancel because they said it still wasn't updated.

My 4 months with HughesNet beginning in May 2024 has been an exercise in patience and a lesson in total frustration! Stay clear from this company if at all possible and research other ISPs in your area. They came up way short with delivering internet speeds they promised from day one and repeated calls to tech support to rectify. It was like dealing with a bunch of foreign toddlers! Fortunately, I was able to cancel with no penalty fees after a heated talk with their manager. That's 4 months I'll never get back! Since canceling I went with T-mobile home internet 5G and am very happy with their service and the staff is very knowledgeable and helpful.

If I could leave zero reviews I would. 1- they sent a guy to install the dish and there were cables left hanging down and it looks shoddy. 2- the internet connectivity and speeds were AWFUL! I work from home -- explained my needs in detail and that I was an IT pro who needed reliable service that would work with VPN connections and was told "no problem" despite my concerns... 3- Customer Service is AWFUL! Heavily accented English made understanding them extremely difficult! 4- When I asked for assistance to improve performance was sold additional equipment that did NOTHING to improve it... and 5- Cancelling the service was very difficult and I got slammed with early cancellation when I should be compensated for the headaches this company caused me -- and my business.

The service itself was not good. It was extremely slow or did not work at all. The customer service was off the charts bad! They are in another country and I could not understand anything they said. Then when I sent their equipment back they still charged me for it. And I have the UPS receipt showing it was sent to them. These are not exaggerations!

Even with download speeds in excess of 100 mgb service was extremely slow with a lot of spooling. I previously had DSL service at 8.5 mgb and it was much faster than Hughsnet. They replaced my modem 5 times over a 6 week period due to overheating and the technician said placement was correct. I've since returned to previous provider with speed of 25 mgb and it is light speed faster than Hughsnet. Customer service was sometimes problematic as they were in the Caribbean region or the Philippines and their English was difficult to understand. Wait times were generally excessive.

To Whom It May Concern,

My husband was home recovering from open heart surgery, so we were desperate for some internet service better than using our phones. I usually handle setting up new accounts but since he was home it was easier for him. He was told by the CS rep (who spoke terrible English) that he was not entering into a contract and if the service was not good enough where we were, we could cancel. These were both lies. We had the service for several months to give it a try but it was awful. It was barely fast enough to stream TV services much less anything else. The only thing it was good for was downloading updates to the Xbox and only because it was better than eating up our hotspot data on our phones as it was VERY slow.

Horrible service. Waste of money and my time paid for service and $500 for equipment and they said I couldn’t get internet unless I chopped down two beautiful healthy shade trees in my yard! They are eco terrorists!

Finally, I called to cancel my service after being a customer for 3 years. Was told I had to pay an early cancellation fee of $160.00+. I asked how I could be locked into a 12month contract when every 3 months I would have to call to adjust price because it was ever fluctuating. All I was told was that the contract was valid, and the fee would stick. This review is to hopefully educate the current customer/future to double-check your contract, ESPECIALLY if you are planning on switching. **Also note that YOU are responsible for removing the dish, keep that in mind when they go to install. Off to the roof I go!!

Signed up for service in March of 2022 and had a two-year contract. Internet service was super slow. My DSL service was twice as fast. This was by far the worst internet service I have ever had. If I could give zero stars, I would. Their service is a complete waste of time, support is even worse. Even with the extremely bad service, they would not break the contract, they were only worried about collecting the monthly payment. After the contract period was over, but they continued to charge me more money after I have canceled the renewal. I sent the equipment back to them and they still are trying to charge me for their equipment. I had to have my CC company fight with them about the charges and won the dispute, but Hughes Net continues to bill my CC month after month. Run......Run.....Run as far away from Hughes Net as possible. StarLink is the way to go!!!

I was a customer for 3 years. It never worked to my satisfaction. Hughes Net told me it was because I was at maximum data. So I upgraded to the highest speed and data usage. I had periods where I was not able to connect on clear beautiful days. It has come to the point that I'm not able to use the internet at all. I now have to use the hotspot on my phone, to connect to the internet. It's very disappointing. Not recommended. I am Rural and my choices are limited. However was able to find a new provider and now have great internet.

Customer for over two years. All streaming quality was grainy at best. Months after cancelation, I was charged $214 for not returning a piece of equipment on my dish receiver….on the roof… FRAUDULENT.

I have never had a whole day of streaming or internet usage. I pay my bill and it does not work. Support is not support. I lost my job partially because my internet disruption. Please stay away from this provider. Their speed test is a joke and all those modem boxes 3 to be exact don’t do anything.

This service did not work for my work from home job so I returned the equipment and they told me I was going to get charged $100 instead of my refund because I didn’t return some radio box that’s on the roof behind the satellite! The manager asked me to get someone to go on the roof since I said I wasn’t climbing no roof! Terrible service! Stay away!!

I signed up for Hughes Net internet service last year. When I did I was living in a trailer on my property and building a new house. They assured me switching the service to the new residence would be no big deal. In November we made the move and during this time I talked with several representatives and during the conversations, they assured me we could make the transfer and still remain on our original plan and service timeline. Now when I went to cancel and get something else they tell me I started a new service contract as of November when I moved into the new house.

Absolute joke of a service. They charge you for all that you have and the internet didn't work the entire time I had it. When I went to cancel the service because it didn't work, they charged me $300. DO NOT SUPPORT HUGHESNET!!!

Ugh, when the satellite isn’t working (rain, shine, equipment in a bad mood, whatever) they charge you to come out and fix THEIR nonfunctional equipment!!!! When it works, it is fine, but when it isn’t, you have to call, go through a series of instructions they give you, and when all that fails, you then pay for the technician. I’ll be so happy to get rid of this as rural technology catches up!

The speed is so slow that it takes over a minute to download a small still photo. They do not deliver as promised and will charge you $300 or more to cancel. Now, I am trapped with atrocious service and no way out. I have been with Hughesnet for a year and it is the worst experience I’ve ever had with any company. My only move now is to cancel and open a lawsuit for failure to perform as promised. I spent over an hour on the phone with their customer service this morning and Got absolutely nowhere.

I would not recomend this service to anyone. The reception was lost multiple times. We decided to change our service to fiber optics cable. In an attempt to cancel HughesNet and return the equipment, we were met with significant resistant. We were advised, after a lengthy telephone conversation with their representative, that we would be charged significant fees for the cancelation and equipment returns. We were also advised that the equipment return must include some device attached to the dish which is mounted on the second story roof of our home. I am eighty six years old. There is no way that I can retrieve the device. In closing, I think that a one star rating is too generous.

Poor internet service, poor customer service, even the app is garbage. As an existing customer I wouldn’t recommend this service to anyone. They claim they offer an unlimited plan but it’s not, once you use the priority data they throttle the bandwidth to what they call standard data and from experience you can’t even watch a tv without it buffering. I could keep going on about the incorrect data cycle in the app or the no help from customer service but I will end it here. One more thing if you will allow me, I would put a - negative in front of that one star!

Hughesnet was the worst Internet company I’ve ever had so I canceled them and now all I’m trying to do is get them to stop mailing me junk. I’ve asked them to remove my information so they took my name off and put resident and they’re still mailing me junk to my house. Please stop. I’ve sent BBB requests complaints and they’re like well. We called them and I can’t get a hold of them. I’m not here for you to get a hold of. I sent my request for you to stop mailing me. I called on 6/25/2024 eight times just asking to remove my information ALL OF IT! And every time they asked why I said I have Starlink, I will never use you again, they would hang up. Hughesnet customer service sucks so bad and all I want to do is remove my mailing information, stop mailing me.

Hughes Net is the most horrible internet service ever made!! It cost way too much to be this trash. Once you run out of data you may as well find something else to do because you won't be watching anything until your service starts over the next month. Don't dare trying to connect a gaming system it takes damn near 2 days to download. Go another route if possible

The customer service for cancellation of service is not helpful. Charging me to return equipment I have no way of disassembling from the satellite dish. 100% will not recommend this service to anyone. Speeds are horrible for the prices they charge.

I had Hughes internet service for >1year. Hughes kept increasing my rates and service was spotty and slow. I cancelled said service, confirmed on june 1st. Have email. On june 2nd, hughes stole, yes stole my money w/o permission. My account is now -$50.00. There is no signed contract, bada, zilch. Ashley in china very rude. Eli on mars very rude. I keep getting runaround. Do not trust them.

I had HughesNet for eight years and recently cancelled. I owned my equipment, so there were no return issues. It is necessary to preface my concerns and my change of provider with the fact that I remotely work part time, making dependable connection absolutely necessary. Also, I recently added a Roku device to my TV. During my eight years of receiving service from HN, my bill was under $64 a month as of 2024. The only other provider in my area was charging much more. During most of my years with HN I felt that my service was satisfactory, but definitely not stellar. I worked around the inclement weather periods and occasional outages; but as the years passed, HN slowly descended into the abyss.

STAY AWAY!!! HughesNet is absolutely atrocious. Horrible service, 50% of the time there is low to no connectivity. You DON'T get the service you pay for. They rip you off, customer service is non existent. Surprise data caps (which you can then buy tokens for more data). Clouds, rain or storm.. forget internet. If you need internet for college or work, forget about it. Locked in for years, 400$ early termination fee and the attitude of "Oh well, your problem, not ours." This is a company that needs AND DESERVES to be sued out of existence!!!

I would give it 0 stars if I could, HughesNet internet is the absolute worst I have EVER had, the signal drops multiple times a day, at most we have 2 devices connected to it at a time because it can't handle anymore than that and when we stream we use one device. We live in a rural area where this is the only internet option, and it is abysmal. We have the strongest package available because I am enrolled in school. They rope you in to 2 year contracts and then fine you if you try to cancel early. This company is HORRID. WOULD NOT RECCOMEND.

Worst ever, had for the mandatory two years. Was going to cancel. They said, "If you stay with us we can give you this price and faster internet," I asked specifically!!!! If I'm still not happy after a few months I can cancel without penalty. He said yes. I said this is the new price. He said yes. I said, "Ok I'll stay..." After about 6 months the price was way more than agreed... I called today to cancel, he said the low price was only 3 months and I agreed to another two year contract and since I'm cancelling early it's $400... I said no I specifically asked and I want that recording pulled.

I am leaving a 1 star review only because 0 stars was not an option. I am not and never have been a HughesNet customer, that did not stop HughesNet from debiting 4 charges totaling $581.73 from my business account at PNC Bank. You would think that an upstanding company would fall all over themselves to correct their mistake, but not Hughes net. I have spoken on the phone with them multiple times as well as emailed their “executive customer care” supervisor numerous times and have gotten zero results. All they will say is initiate the refund through PNC. PNC said too much time has passed.

DO NOT GET THIS INTERNET SERVICE! HughesNet was the only option available for where I was living at the time. From the day of installation, my speeds were slow and video streaming lagged tremendously. That was just with my cell phone and living room television connected. I was paying $121.88 a month for 50G. Outrageous prices for not near enough data to do anything with. Horrible experience when I went to terminate my contract as well. Paid $250 for early termination because we had been with them for over a year and moved. Turned in everything I was told needed to be returned so we wouldn’t get charged the month we terminated our contract. 5 months later they bill me for a part I was never told to return and had no way of returning. $219 taken out of my account with no prior authorization. 5 MONTHS LATER!

I had Hughesnet in the past, and it sucked. Had it for over 12 yrs, I gave it up and I started working from home and needed it again, I was assured it would work GREAT, I have a VPN, this service does not work with a VPN, I have tried cancelling my service and was told I have to wait until April 30, 24 to do so, I don't want to be locked into the contract if it doesn't work for me, I was told the Fusion might work, they offered to send it to me almost 2 weeks ago, however, they never sent it, I called to ask and was told I had to wait until April 30. I have no idea why, unless it's to keep me in a contract.

We ordered HughesNet just shy of 2 yrs. ago. (11-2022) On our set up appt. they never called nor showed up, we had to call and re-schedule for 2 days later (Sat). Now we called to upgrade (4-2024) to Fusion and I literally had to call 6x to schedule our appt., and yet again no show no call. I had to call and was literally told hmmm I don't know how to say this.... tech people said they don't have the equipment, so I said, "They don't notify their customers? Please cancel our upgrade. We'll stick with what we have." We were told, "Ok and thank you for calling."

I got HughesNet and from the start did not work and had problems. Had to have tech come out several times. Then 2 times they never showed up. They charged me 50 to put a new pole up to get so called better service. Guess what didn’t help. So I canceled within 2 weeks. They still charged my card additional 20 dollars and told me I needed to send all equipment back. I sent all back. I get email saying the piece that is on outside of the place on the top of pole has to be returned after I told them they needed to get someone to come out and get it because stage 4 cancer. They told me if we do it then it’s going to be 150 dollars. I said a few choice words. I will never use them again. My first time using them and it sucked. I have had over 20 people tell me they went to another carrier so they are only out for themselves and will continue to take money out of your bank account even when the service is cut off so I will be suing them.

The customer service was AWFUL—makes Comcast look good. The service was slow, and was told when I called customer service that they didn’t see a problem with their Native speed test. It always showed 25mbps, when a 3rd party was showing less than 10 MBPS. Anytime I called they troubleshoot it—and it was working to their standards. During this time buffering was a consistent occurrence. When I canceled service the agent was rude and condescending. I was glad to pay the 340 dollars to get them to pound sand due to their bad customer service. Got in touch with a supervisor and they literally hung up. Trash company.

This is an absolutely terrible and money hungry company. After months of service that never even reached the threshold that was promised and making multiple calls to have it fixed or figured out they then charged for a technician to come check out the service that they failed to properly set up or install. I eventually got tired of fighting with them while still being charged and harassed upwards of $200 again for service that never worked properly (documented even in their systems). I opted to cancel at which point they THEN charged an early termination fee of $280 again for service THAT NEVER WORKED! DO NOT USE THIS COMPANY!! If your only option is them or no service at all, go with no service at all as you will have the same result and lose far less money. If I could leave no stars I absolutely would!

HughesNet is slower than DSL. They refuse to go to your home when your speeds are different than what they conveniently have. I lost money working from home using their service as it was buffering all the time. After 4 months of trying to get this to work, I called and cancelled. Then to add insult to injury they charged me 360 on my card for cancelling. Stay away from them. All other companies that provide internet services are great in comparison. I moved to the country and wasn’t able to get fiber optics. HughesNet was worse than DSL. They shouldn’t be allowed to operate without checking the service after installation. No transparency.

Internet down almost every single day for my first 6 months. Techs have been here almost 10 times. Warranty is almost up. I've heard every excuse from rain in California to satellites moving. I'm out.

Don’t use this the service is terrible and the internet is so terrible that you can’t even use it and they charge you an arm and a leg. And no matter how long you have it they will charge you up 500 dollars to cancel your service. Even if you bought all the equipment. This company was the only company to get internet at the time I bought my property and I only used it for my security cameras when I was away. You can’t use it for anything so stay away from this business if you don’t want to get robbed. I found a new company that is way better than this company.

I was a long term Hughes customer basically because I had to. I live in a rural area. Here I have very limited internet access. My choices were Exceed or Hughes. I went back and forth over a period of 14 years. THEY ARE NOT GOOD. Coverage and internet is slow and inconsistent. Easily effected by weather. Billing and Customer service is not good. During this time they charged me $10/month for modem rental. The Modem new cost about $80. I told them I'd buy the modem but, they said you have to do that at the beginning of your contract.

One star because you can’t leave zero stars! Service at vacation home, unhappy and calling tech support every other visit…terrible internet service and charge termination fee for service that never worked. Signal tests lies, we had intermittent service causing internet disconnect repeatedly. Terrible service, very expensive experience. AND once you put a payment method on account for auto pay you can’t remove it and they won’t either!

I have had this service for over 3 months. I have been charged or billed 5 times. Three of the charges had no information as to what the charges were and no explanation or bill. And one was wrong. I called multiple times to get information with no success and have spent over 5 hours trying to resolve this with mostly phone and some texts. There seems no one to escalate the call to a supervisor and the call center is off shore. I no longer wish to suffer this frustration with a unresponsive company and I will end my association with them.

Unfortunately, I have experienced nothing but trouble with Hughes Net. The internet service was extremely poor from the start. We were unable to use more than one device at a time in our home and even then everything was very slow. I was able to find a cheaper and more reliable option and switched after a couple weeks. When I tried to cancel Hughes net, they informed me that I was stuck in a 2-year contract. Nothing of this matter had been mentioned to us beforehand. When the technichian came out, he was through a third party and never mentioned anything about a contract.

Ordered in Nov. Went over all usage with salesperson. Was told 50gb was enough. Upped a month later. Then upped to max another month later. Tried chatting and the person chatting with ended the chat once I said issue. Called in and their phone service robot is horrible. Finally got someone and was told the contract has cancelation fee. Even though the internet was so slow and TV won't work, they said it was working and it was my issue why using so much data. In the end I cancelled and had to pay $300 dollars to do so. It was worth it. Find any other company to go with. Horrible customer service and feels like scam when you actually get to talk to customer service.

AVOID THIS COMPANY AT ALL COSTS!! We live in the country and have a primary internet service that I use to work from home. Since our primary service was not reliable, we needed a backup service that we know is slower but would at least provide coverage when (not if) our primary provider went down. Enter HughesNet. From the get-go, HughesNet service was consistently so slow (below 5 mbps), that we had to repeatedly call for service to be able to even pull up a website. Each time, calling the wretched main HughesNet number and being transferred and having to repeat the reason for our call many times.

Decided to switch from Xfinity to Hughes. Called made all the proper arrangements and had installation scheduled. Day & time of installation installer showed up and looked things over and said that he was unable to do the installation. During my questioning as to why not he said that he had to use the 8' metal pole provided to him and it had to be buried 4' in the ground leaving 4' above ground. I questioned because I thought that I had read on their website that it had to be at least 5'6' above ground because of children.

This is as fair as I can make it ... I have had the HughesNet Fusion service for nearly one year. It's nearly $200/month. It was OK, only because they use cellular towers to help un-stink the latency, and get it down at least to cellular speeds, which are 30-60ms on average. Without that, the latency runs in the 600-800ms range which is a big problem. With an ISP, there are 4 major factors to consider: cost, speed, reliability, and support.

I can tell you that when my father-in-law died & we turned off his internet service, they acted like they were helpful & sent a box to return the equipment & gave us a very reasonable amount of time to return it compared to dish network, however, THEY DID NOT SEND A LABEL even though the instructions & the website said a shipping label is included! We called & was told that we could take it to any UPS & they could send it out as is. WRONG!! The UPS Store said that many people had come in saying that exact thing & that UPS did not have a contract with Hughesnet. What losers! If you aren't going to pay for the return shipping, don't pretend you are! Just be straightforward about it! They didn't even provide the address to ship the equipment to (of course not, they want $500) so I made the guy spell everything out letter by letter because I couldn't understand what he was saying! I better be done with this, but I have a feeling I'm not

HughesNet internet is slow and unreliable, expensive, and terrible for remote workers! I signed up for the plan recommended by their sales person, based on my internet usage, but within a month, they told me I needed the highest data plan. It worked for a few days after switching to the highest data plan, but then the connectivity was out again. Technical support gave me a run around, and when they weren’t able to resolve the issue, their in-person techs wouldn’t be available for over a week. It took 3 calls to cancel, and they charged an hefty early cancellation fee for a service they don’t consistently provide. Dealing with HughesNet has been terrible, both product and personnel.

This is by FAR the worst internet experience I have ever had. I was never told that the service would be locked into 24 months. I was never told that the system works like a cell phone plan with data that runs out. I tried to download a game and the download speed was over 199 hours. I ended up having to take my device to someone else's house with a different internet provider, and the game downloaded in two hours. Unfortunately, my landlord is selling the house I am living in and I had to move out with minimal notice, and despite the consistent problems I have had, they are still insisting on charging me a 200 dollar cancellation fee.

Had HughesNet for two years. Their phone service was okay but trying to fix a problem was not easy. Bill was paid and they shut my account down leaving no service for any 911 calls then gave excuses. I’m now with starlink. Much much better service.

Jan 2024 Hughesnet says we have used 50GB and we have not streamed any movies and did not go on a lot of social medias. Do not surf the net more than 20 minutes at a time. So it would be impossible to use 50 GB. Dec 2023 we Streamed 3 movies and used the net quite a bit. We did not even come close to using 50 GB. Something is very wrong here. Hope they are not trying to get us to pay more for more GB. It would a rip off if they are doing that. That would mean they are taking advantage of two disabled seniors with limited income.

When I called for new service they told me the installation fee and all other fees are waived and sent me a link where I verified the order and promotion but after order they sent me an email charging me $600

Worst internet and customer service ever. I can honestly say, in my 52 years on earth, I have never had such a horrible experience. This place should be banned from doing business. Total RIPOFF. Even after canceling service, 3 weeks ago, and fulfillment of my contract, they kept my service on, and charged me another month. Now I HAVE TO WAIT, BECAUSE THEY SCREWED UP. As far as service goes, unbelievably horrible. I live in a rural area and had no choice, but to use HughesNet. It was the worse than "dial up" from back in the day. My download speeds never got above 10mbps. My upload speeds never got above 3mbps. They are ridiculous. PLEASE, do yourself a favor and never even talk to HughesNet. I was finally able to get @starlink. It is AMAZING!!! Summary: HughesNet IS HORRIBLE.

$506.71 refund of equipment purchased and +$400.00 for breach of contract for the installer not validating Hughesnet as promised internet service as stated in their Hughesnet. The 2024 Updated Hughesnet Not Performing As Promised. My background is in high-tech as a Software Configuration Manager. I was excited to read of the news of the Hughesnet’s Jupiter-3 satellite launch going live and purchased it immediately as I had purchased it roughly 10 years ago and cut the cord them' because performed performance thinking the new upgraded internet would be game changer for rule areas. For $506.71 I purchased the equipment and installation.

I called them to ask them a question, and in 24 hours someone show up at my place and touch few cable and left - My question was not answered and issue was not solved, at the end of the month I got a bill $782.79, just for that. This is crazy. They did not mentioned they are sending a tech to my site, they did not tell me there will be charges by talking to them. This company can not be trusted.

You will use up your gigabytes super fast if you're streaming video. So if you want a package that's over 100 GB you're going to be paying practically $100 a month. Biggest problem is the lag due to the upload speed being almost zero. So the lag is unbearable, you could be waiting 30 seconds before your command is executed. You've got to set your TV on the lowest resolution or the video will stop every 30 seconds to try to buffer. And even that doesn't help. The service was just intolerable. It was also a nightmare to cancel the service with all kinds of exorbitant fees to disassemble the satellite dish. Even DSL is better than this satellite provider's service.

I wouldn't use this internet company if they were the last one around. The talked my 83 year old Dad into a service and contract promising he could stream his TV and it never worked more than a couple days a month. The only way it would work correctly is with a 200.00+ a month service, not what they told him he needed but had him under contact so that was the only option. When canceling due to the service not working there was a 400.00 charge. They do not care to offer service that meets the customer's needs nor do they care about anything but the money and taking advantage of people. Do NOT use this company unless you are prepared to spend a fortune for it.

I’m being honest. The speed of the internet is very slow. They promise fast speeds but never deliver. The cost is very expensive and customer service is the worst. If a Hughesnet supervisor wishes to listen to my conversation today Nov. 2, 2023 at approximately 2:00pm please do. My Opinion.

Spoke to the most pushy sales rep today that I have ever dealt with in my life. Allen in Missouri, who pushed forward with the sale no matter how many times I told him No, that I wasn't interested in moving forward. He just talking, insisting he told me he's setting me up with service so that's what we're doing. He said that's fine, I don't need an email address, I don't need a backup phone number. I said no repeatedly, but he just kept talking until finally asking for my credit card number repeatedly. This guy would not take no for an answer. Who does this company hire. WOW!!

After years of struggling with terrible customer service and getting charged when their equipment stopped functioning....I finally got Starlink. Starlink is 1,000% better than Hughesnet. Trying to cancel Hughesnet is another major ordeal. This company is terrible. After multiple calls to their customer service desk, where they barely speak English....still can't get my service cancelled. I can't wait to be done with Hughesnet

Worst ISP in the planet! They illegally took $395.70 out of my account. 27 calls to resolve the matter, promised the refund, 1 month later, I have STILL NOT been refunded! Now, I have to involve my attorney & definitely will go for additional attorney fees & court costs, as well as pain & suffering, as I have kidney cancer & have not been able to pay for medication, as I’m on a fixed income.

I had Dish Satellite internet service for years. I live in a rural area so Dish was the only choice at the time. I was happy with it for the most part, slow but worked even when my data plan ran out. After about 8 years my equipment quit working so I called Dish. They talked me into switching to Hughesnet, said it was a better service so I switched. Had problems on day one, instillation day. The first employee they sent couldn't get a signal, ended up putting the dish right by our porch in a bad spot. On top of that we had to move our solar panels because of dish placement. Still no signal. He left after several hours, he was either new or incompetent or both. They sent a new tech who showed up fairly quickly and finally got us up and running. For the same price as Dish we got a 30 gig data plan instead of 50 gig with Dish. Our 30 gig runs out in 5 days and the limited internet we get after that is way worse than Dish.

This is based on my personal experience with Hughes Net from March 2019 to September 2023. Customer Service: All Hughes Net support is below sub-standard. They cannot keep their story straight (double talk), do not follow through (unless they are charging you!), are rude, arrogant or clueless, say they are looking into something but you are on hold 10- 15 minutes later then say wait while they look into it, and often yell when they do not get their way. Always excessive wait times (upwards of 50 minutes) to speak with a Manager to solve basic problems representative should be able to answer.

Firstly they have the worst service for internet, phone and streaming. Then you have to deal with the incompetent, inept, runaround reps. Nasty, rude and waste your time arguing with the customers. I can't even get away from them easily and in a good way. They have to make everything so difficult. First they said you're on a month to month service plan and you can cancel anytime. I signed no service agreement with them and there was no charge to cancel. To try the services out. Well of course they can't do anything right. They are now trying to tell me I have to pay a early disconnection fee? Are you kidding? So unorganized, so messed up and mixed up company. 300.00 plus dollars is owed. No way this will happen. They are unethical and it's illegal. I will file a complaint with the Better Business Bureau and they will be sorry for treating me the way they did. What a dysfunctional company.

I was promised a strong non-interrupted service. Well, that is far from the truth as possibly could be. With a call or two a week to find out why I don’t have service and service calls and equipment changes four months into the service. I couldn’t still download or stream a show. At this time I felt I needed to go back to a hard wired service so canceling my account is a continuation of the problems they're giving me. After withdrawing $355 from my account without permission calling it a contract termination fee for a service they could not supply me. I feel totally robbed and cheated. I hope all will beware of this fraudulent company.

Poor internet. Poor customer service. After attempting to cancel service several times but, continually being charged...several phone calls were made to customer service and emails were sent from February to today's date in August...and after returning the modem and equipment with the label THEY sent me, as well as a confirmation email that my service was canceled, I'm STILL receiving emails that my service will be reactivated in a few days. This company needs to get it together.

I paid upfront for my equipment. I started the service two months ago. The internet speed was a fraction of what was advertised. The connection would come and go. Speeds were average of 2 upload and 10 download. It was nothing close to the speeds and monthly service that I was paying for. Streaming was nearly impossible. Internet was agonizingly slow. I called to cancel the service and told that I have a 2-year agreement. I signed nothing to begin the service and was never informed of the 2-year commitment. I was referred to the agreement after I attempted to cancel the service. I will inform the state AG since they are insisting on payment of the $400 cancellation fee even though I have only had the service for two months and paid for the equipment in advance.

HughesNet could care less about you once you are under their contact. Bad service. Slow speeds. 400$ to cancel. All they want is your $. I had better service less cost with Comcast! Do not sign with them!

This is the worst company we’ve ever dealt with in 45 years of marriage. Hughesnet has horrible service. We were stuck paying for 18 months, but couldn’t actually watch anything. They told us how to fix it, never improved. They charged us nearly 2 hundred dollars to get out of a contract we never signed! Worst customer service ever! Run, don’t walk! Stay far away from Hughesnet!!!

Extremely expensive, charged me $92 for each of 6 months even though I asked them to put the account on vacation after the 4 summer use months, began recharging the account 2 months before I asked them to reactivate after the account was on vacation. SLOW, SLOW, SLOW, continually buffers. Called to cancel my account and they said they would charge me $130 to cancel. I told them I would contest this if the charge shows up on my credit card. The company charged my cc $130. The customer service rep was extremely rude and hung up on me before letting me know where to return the modem, etc. Anyone looking at this service, BEWARE!

Absolutely the worst internet I have ever had!!! It never worked properly, cannot not stream TV for one TV or won't even run a cell phones wifi. My hot spot with my cell phone has better internet. Take my review as a warning and go with another company. The charges more than double the second month of service and this company is charging me a $400 cancellation fee. I cancelled service 8 hours after the 30 days that's ridiculous and of course and manger was not available to speak with me. I had to cancel my credit card just to keep them from continually to bill me.

Tell you what you want to hear to get you signed up! Wanting you to buy tokens when doesn’t do what was promised! Data that was sold lasted 1 week before out of data! Frustrating!! Called them several times to try and correct!

June 2023 - DON’T DO IT!! HughesNet should be considered scammers!! 4 years of the most horrible service I’ve ever experienced. I don’t mind paying for a service I can use and I even expected have a few hiccups now and then BUT HughesNet is a joke. I live alone, no gaming, I have a laptop that I use MAYBE twice a week to Google something, my cell phone has unlimited data (so I don’t need it for that), but I do like to watch movies. Well in 4 years I wasn’t able to watch a movie without it buffering every 5 minutes so therefore I was NEVER able to watch an entire movie!! In 4 years!! NEVER!! That’s sad.

Customer Service: If you ask to be elevated they make you sit on hold then will tell you no supervisor is available. If I still want to talk with a supervisor leave my number to be ignored and forgotten about. Reliability: Very rarely down. If they are down they will not answer the help line. Please stay on the line. Your call is important to us but not important enough for us to answer your call. Speed: The 25mbps speeds are a lie. On an average day my speeds hits 600Kbps. The data cap sucks but with speeds in the kilobyte range I never hit it. With Gen3 I hit it regularly and HughesNet then wants to charge me to reset my data usage. Value: Overall no internet is better than hughesnet.