HughesNet Reviews

It's ok for the price but, I assume it could be a little better. Not sure if it's just a slow internet but I use Roku and it loses connection at times and keeps loading, but other than the tv problem it's alright.

I have HughesNet as a second rural provider, with ViaSat being my primary. ViaSat regularly achieves better speeds and is consistently more reliable. Hughes is obviously messing with third party VoIP as it doesn’t work well on their service, but works perfectly on ViaSat. My advice - avoid HughesNet like the plague. I purchased my equipment outright and paid full price - and they delivered REFURBISHED gear. This is fraudulent at best.

Hughes is Extremely slow. Better if I had dial-up. Would not recommend to my worst enemy. Sorry I made the decision to go this route. I should have thought this through. Not planning on renewing when this long contract is over. Back to Atlantic BB.

The internet is extremely slow. When streaming your data is used in a couple days. It’s not for streaming as told. We already had to up our plan and there has been absolutely no difference. Our plan just renewed on the 21st and we are already out of data and paying a god awful amount for it. We are really regretting choosing this company as our provider.

They canceled my first account and put me on G5 then took out both payments, was told that one payment would be put back in my bank account but never was. Had better not take 2 out again because I will cancel.

Long complaint short, your Internet sucks worse more than anything I've ever seen. Can't watch anything without it refreshing constantly sunny or not. And your charging me 115.00 for service that should be free as bad as it is.

As a system user for almost 20 years I must say the the new Gen 5 system is very good. The thru speeds are as stated the uptime so far has been very good. The rain fade has not been a problem as of yet.

I was completely misled as to the quality and reliability of the signal and was told that I could not cancel once the tech left my house on the day it was installed! I am very unhappy but now roped into a contract with this company. I am unable to stream smoothly any type of video, especially live feed which I need for online study groups for school. I also cannot use wifi calling on my phone because the quality is too poor.

Horrible and slow, wish I could cancel. Cell phone as a hot spot is better. Don't even want the service anymore. I will be canceling as soon as I can. Not worth the money. Wish I never had it installed.

I bought this hoping could use Sling TV and can't streaming cuts out all the time and if does stream and someone goes on internet it's gone. They told me when I spent 500 dollars. It would be alright. NOT! I thought maybe more mgs but I am guessing won't be the answer. My buddy has same issues. Only thing that has been good so far was the installer he was great. Very pissed off customer.

Poor overall bandwidth. Speed not what advertised. Has same problem of user congestion as air card very slow. Better than nothing but too much. Wait if you can for better technology. Excellent installer. Showed up on time, made good suggestions and was finished under install time.

When I moved to where I am at now I understood that there would be a decrease in quality of service compared to high speed Internet that I had with another company. I did not, however, expect to be blatantly misinformed when I was speaking with the representative about the types and quantity of devices I intended on connecting. It seems now and I have confirmed through customer service that I am not able to utilize many of the things in my home because of the amount of data that my device's use. This is very disheartening to begin with and then I'm now told that there is literally NO way to disconnect from the company without a massive fee.

Not sure about the download speed I should have but I am unable to watch a video on Facebook with my phone without it buffering. Phones 4G is faster. Only three devices on the wifi. Tv & 2 phones. Any help would be greatly appreciated. Yes, I have tested the speed and it says great.

I don’t have internet for streaming in the evenings. I have called in however after a long time on the phone problem solving they can’t figure it out. It’s seems after 8 pm most evenings I can’t stream. Hughes Net is almost 3 times the cost of other services in our area and I was hoping for a better experience than what I have.

Set up and installation was great, internet is very slow in the evenings and some mornings. Was hoping the 5G would be better than this. But I guess it works about as well as the slow Frontier internet I had.

They were supposed to call and move the dish but I missed their call. It said I would get an email, I never got it. So I still have the same problem. I need the dish moved, it shouldn't of been placed on my roof. I said it had to be on the ground.

The internet service is very slow and go out. In some parts on the house there is not wifi at all. That area is my daughter's bedroom. Internet was ordered so she can complete all school work. Dish was placed in the ground instead of on the lower roof which already had bracket in place.

Don't like the company nor the contract length. The service sucks. This was the only company I was told was in the area by a representative so I went with this company but after the 23 months left, I'm canceling my service contract.

I have been very pleased to have HughesNet for my internet. It is fast and speedy with no problems/well pleased with their customer service people when talking to them. I can't wait to change my phone also and start saving money!

I am very dissatisfied with my experience with HughesNet. From the beginning, it was way too difficult to get them out to my house to even set up my internet. They rescheduled twice on me and called me after 10 pm on a Thursday night to reschedule. Then once I finally got it set up, it doesn't work good at all. It will not even allow 2 devices to be connected. It cannot stream Netflix or Youtube without stopping every 5 minutes to load. It is expensive and not worth the money to me at all. It does not work.

Horrendously slow service to keep full service, will cost about 300 monthly. They give you reasonable price compared with other companies but data only last about 3 days. They want you to spend $75 weekly for rest of the month.

I got this internet because it was the only internet available in my area and I was promised that I’d be able to stream to from Hulu to my chrome cast. As that was my main reason for internet. Well I can hardly get enough speed to watch a show. It buffers constantly and I have to watch it on the lowest video quality. I wish I could watch YouTube in something higher than 240p. It sucks that I’m stuck in this long contract for internet that’s not strong enough to watch a simple YouTube video.

The day the service was installed, I was on the phone about the slow connection. The only response I got back was, “It shows a strong connection.” Well here it is a month later and it’s still slow. I can’t have multiple devices running or it’s even worse. If I need to download a photo or anything, I have to disconnect my phone from the WiFi and use cellular data. I cannot believe that I pay $90 a month for this service. Unfortunately I was told that if I cancel, I will be charged $400. I don’t have that kind of month right now. I guess I’m stuck with the service.

Very slow internet. I was not happy with the speed of the internet. I am stuck for two years with very slow internet. I am very unhappy about that. Most other companies give you time to try it out, but I guess if you did that you would have no business.

From the day HughesNet was installed I have experienced inadequate internet speed. I cannot download attachments in emails and other documents. After several weeks of this, I called Support and was told the problem was throughout the area, not just my service. He said this would be resolved in approximately 4 weeks. If this does not happen I will secure another internet provider.

Your salespeople lied to me from the beginning, didn’t tell me everything we needed to do for the install. The installer came out, did a half-assed job of installing, saw it was not working properly and left. Worst customer service experience I’ve had in a long time.

First month of service was great. Data lasted almost the whole month. Seconds month rolls around and in one day my “20GB” of data is gone and already eating through the “BONUS” day 2 of second month and I’m already done with the “BONUS”. Nothing change from the first month to the second month. So PLEASE explain to me how I went through 70GB of data in 2 days!!! In my opinion, this is a rip-off. You say we use up all our data to get us to purchase more data. I’m very disappointed and I will be switching my services and you won’t get another penny from me.

The service is very slow. The internet speed is nowhere near the 25Mbps. that was advertised. The installation was good and timely. The equipment works fine. The speed is slow, I can't tell the difference between my AT&T DSL line and the HughesNet satellite.

I was promised how this internet would work so great for my work from home job. After tons and tons of hassle of getting it installed, including having to have a pole put in my neighbor's yard to put the satellite on, the internet was not fast enough and had crazy bad latency issues. I called customer service to discuss this further and was told I was basically lucky to have gotten her because she would wave my two year contract three days after it started. We were told the wrong information about what the speeds would be and how great their internet would be and apparently are the lucky ones.

My father just got his computer back from the shop. We had to try and get on the internet but needed the network security key and your Representative could not help, referred me to Lonovo. which failed. I could barely understand her to major broken English. Due to her advice, we wasted hours. To only lead back to HughesNet. I have HughesNet also and can only hope I NEVER HAVE TO CALL YOUR CUSTOMER SERVICE DEPARTMENT EVER AGAIN!!!

The Installation was smooth. The tech knew what he was doing and it didn't take very long. He was nice and helpful instructing me in how to link up another TV or tablet. He said just shutting down and restarting can correct a problem. This is a normal fix for most computers. He linked my two TVs. I would recommend this product. The picture is very clear and sharp. I would recommend the Hughes.

We told sales we needed internet at a rural site so we could use for work and for streaming Netflix. We were out of data in 3 days. The shows are constantly buffering and the wifi is infuriatingly slow. Regret getting this service.

Was told when ordering that service would work great for me. Was told I’d be able to stream movies and videos. Can’t hardly do any of that! Can watch a movie for about 5 or 6 seconds and then about 15 seconds of buffering! It’s absolutely ridiculous!

Internet speed is slow and streams very low resolution or is constantly buffering. Downloading speed is extremely slow - takes longer to download a movie than it takes to watch it. Internet signal is strong throughout most of house. Happy that I have not lost internet since install.

We choose Hughes Net because of our remote location and were told it would be sufficient for streaming and surfing the web. But not for more than an hour a day otherwise you have to buy tokens or increase your plan, it gets very expensive very quickly. We planned to use it for streaming tv so we wouldn’t have to get another satellite dish, but the cost is too much for anything but internet.

Very slow internet service. And very pricey needs to be faster and better. I feel like I have DSL service again. Not worth 69.00 dollars. Verizon as a plan like this for 19.99 per mt. Please upgrade your speed and lower your cost a little.

We have only had Hughes Net for a little over a month. We are very disappointed in the service. We have had problems since day one. Videos won’t load. Facebook won’t load. The GB don’t last like they should. Therefore we will be canceling our service and switching back to Centurylink. They are crappy but we never had problems like this.

Not unlimited service. Priced too high. We was told it would be 79.99 a month and it's actually 100+ dollars a month. I do not understand why they would lie to their customers to make money. This is bad business.

I can't see even Facebook vídeos without loading issues. Especially at night the internet is very slow. I try to contact customer service but is almost impossible. No Spanish agents are available to respond the issue. I'm thinking to cancel the service if the problem persist.

I am unhappy about 2 things - the service is so slow that we cannot stream Netflix or Sling like I was told when I signed up. In addition, the rebate was highly promoted yet I have to wait for 2 invoices and by the time I get 2 invoices the promotion will nearly be over, which I am sure is the company's hope.

Was called and told my internet was not working correctly and that they'd send someone out to check on it... in 2 weeks, meanwhile charging my debit card for services not rendered. The least they could do was not charge me for the time it wasn't working...

Our HughesNet never worked properly from day one. We would call in and complain but they would say it looks good on our end. It ran very slow and small movie clips were always buffering, beginning, middle and end; when they weren't they were very fuzzy and unclear. My daughter was never able to play her ABC Mouse with it because it would never load the pages for her. I was excited to get rid of our old crappy slow internet, but this was no better and actually made our old internet not look so bad after all. I've heard good things about HughesNet, but for some reason we did not have that kind of success.

The internet goes out when it storms and when watching TV at night. It streams. Every. 10 mins. It's hard to enjoy tv. And I haven't. Got my gift card. I believe 80 dollars. Is too much. Due to the quality.

My husband and I work from home, and unfortunately, HughesNet is the only servicing provider at these new developments. But, hopefully, not for long, been seeing Comcast/Xfinity scoping the area. The service speed (or lack of) is excruciatingly slow, for just the bare minimum of downloading a document. It's insane how slow this service is.

3 days after getting HughesNet it still sucked really bad. So bad can't even load videos on Facebooks, hardly would take over a minute to load a short video Netflix, didn't even work half the time or would stop every 30 seconds or so. So I called HughesNet trying to get somebody out to figure out why it hasn't been working and the guy told me it would be a fee and everything else and that I need to call him from my house and help him do a check on speed but couldn't get it thru his head no matter how many times I told him I have no service at the house and the wifi sucks so bad that I can't even make a wifi call and I eventually hung up on him and now pay 70$ a month for something that doesn't even work. I am extremely dissatisfied with the quality of HughesNet service and even more disappointed with the customer service. I would not recommend HughesNet to my worst enemy. It is horrible.

Best service, no issues during storms, complete satisfaction. Nice router size, great customer service, no worries. I like the bandwidth, no dealing with outages, hear about others you all are very good, cannot much more other that I am glad I heard about you and asked that be my family's service provider for this dead zone I live in.

Internet is horrible, always buffering and can’t have more than 1 connection open, very disappointed, need to disconnect ASAP and get real internet that will process. I’ve spoken with several people and they tell me the same thing, "It’ll get better.“ I work from home and it’s not good service at all.

Great installer. He really was very helpful, Great job. Works great. Has only went out a couple times, for just a short period. I will be moving soon and will just have this moved with me. Very happy so far...

The download speed is very slow. I had dial up before Hughesnet, and it was much faster. I was told when inquiring about the speed that my speeds are acceptable. I can NOT stream anything without extreme buffering. As far as I'm concerned it's false advertising.

Everything went great, service working as it should. No complaints. Certainly would recommend to friends and family. Had HughesNet for years in Minnesota so that is why I chose it when I moved to Wisconsin. Thank you.

My connection is very slow and not what I was promised. At times I only have 1 bar within 10 ft of unit. I purchased this service due to needing to take online classes and was assured that my connection was adequate. My tv’s were not connected to Internet. However personable the technician was not very helpful.

I am very satisfied with HughesNet service. it workes every time and is much faster than my old internet service. I have recommended it to several of my friends. Also the man who came to install it was very professional and got the job done quickly and answered all my questions.

I was taking care of by professional people. I got all the information that I needed with prompt actions. Thank you. I had a wonderful installation and great people took care of my phone call with super knowledge of the company.

It’s terrible I have 3 devices connected, I run out of data at the beginning of the month constantly even when everything is running in SD and I’m not live streaming. I’ve called multiple times trying to figure out what I can do to fix it or how to cut the data usage down.

So far I am happy with the product except it isn't able to keep my Netflix working properly. It keeps stopping because of buffering too slow. Your network would be a lot better if it could keep up. You need more speed.

I have complained about the service since day 3 of having it. They continue to tell me I have good service when I do not at all. They should come out and see for themselves. I paid $60 a month for absolutely nothing and they say I can’t get out of it without a $400 fee. That is complete BS because IT DOESN'T EVEN WORK!!! I got it for my phone and Netflix and my 1 bar T-Mobile service is faster than the WiFi. Then Netflix barely loads. So stupid.

I am very disappointed that the system drags and will not load. In the evening I come in and try to watch a program and end up watching the show load more than the show its self. Sometimes there is no problems at all. I am confused as to why this happens.

The internet seems to not work to well, I was told when I signed up that we could easily stream movies from a Chromecast and the internet would support it but half of the time we cannot. It buffers every 2 minutes.

I can rarely get access to the internet via hug5g whether I am "hard-wired" or wireless. Your support personnel have been "NO" help! I am VERY disappointed with the service and support. I wish I had never purchased to service also the charge for the service is not what I expected (expecting $79, bill was $107).

My internet didn’t work from day one. I had a technician out to do repairs within the first week. When things still didn’t work, I asked for another technician, only to be told there would be a hefty charge for doing so. I have never encountered customer services agents so unwilling to help, so rude, and condescending. Only when I contacted corporate did I finally get some real help. I was assured I could cancel my account at any time within the first 30 days if I was not satisfied. I did cancel my account but I am still waiting for the boxes and labels to return equipment. I wanted to believe a quality product would be delivered and I gave HughesNet every opportunity to do so, but they fell incredibly short.

When I got it installed I wasn't notified that it would be a gigantic satellite dish in front of my house and the guys did not clean up the pile of dirt he digged up. As far as service goes the internet never worked and not even 30 days in I called with issues because the whole time my internet would not work and would disconnect and not stream a single device! Not only that when I called to cancel within the 30 days I was told I'd be charged $400 cancellation fee! When I asked upon install if it would be a problem to cancel if I have issues they said not within 30 days! Horrible service and worthless internet!

Very bad connection in the evening, very hard to watch any shows without any kind of buffering. Not very happy with the service. I talked to customer service about issues, as soon as I got off the phone problems started up again. Not sure if the issue is in the equipment or satellite alignment. Installer came back a few days after initial installation but had problems soon after he left. I have a Roku player and he was not very knowledgeable on this equipment.

Horrible internet service!! The worst service I have ever had. It's very slow, it doesn't connect. I could not do anything with this internet service. They have hidden fees that they don't tell you about. I would not recommend to anybody.

Service is Very disappointing and I am being overcharged. I chose a $59.99 plan and just received my first bill of $90 + and don't feel it's worth $29.99 at the very most. Service is like having dial-up again.

I live in the country and had daily loss of service issues with the local company. Have never lost service with HN however it is extremely slow and you have to be patient. It’s not a quick speed at all.

My Galaxy S7 was connected to Hughesnet and after 2 stressful weeks with no phone service, at my home, I turned off the wifi calling and now my phone works. I can't pay $70 a month just to have my Ring Doorbell set up on wifi. What is a solution?

Our internet is always slow. Trying to watch tv online is frustrating because it constantly buffers. Also, just paid the bill a week ago and the app says we have no data. I have called the company at least three times but still slow.

I have to turn my wireless off and use my phone data to browse and or download. I was told I had enough data to view TV, only to be out of data in 3 days. Also paying more than I thought. Would like a payment email.

I have had to up my data usage a couple times and buy tokens to watch tv. You should have unlimited data, but of course at a fair price. Since there is no cable for this area it allows you the option not to offer unlimited data.

I do not recommend this service for anyone in the outskirts of Emporia KS. Signal is not good at all. Connection is intermittent and very spotty. I was really hoping this would work as there are little to no internet providers in our area. Not happy at all.

Very very disappointed with the quality of service we have received. Was told that 20gb would be plenty to get me thru school along with being able to connect my tv to it. Went through 30 gb in one day and only spent approximately 2 hours on the laptop for school and 2-3 hours worth of tv. Paying $115/month to only get high speed for a day is ridiculous.

Cannot use my cell phone at all, not even standing next to router. I explained that what I need to be able to use phone, DirecTV works perfect here and your company says anywhere where to can see southern sky. It is not worth 62.00 a month.

Some days it works good. Some days the tv keeps fading out, sometimes it won't download on my laptop. It is very slow to download most days. Maybe it isn't set up properly, I don't know but I am not too impressed with the service.

Not strong enough for our little house. The package we have runs too slow. Movies won’t stream and two people should be ok. Only one device is running at a time. We are on fixed incomes and I really didn’t want to pay over $100 a month.

The service is extremely slow and lags between connections with the satellite, reminds me of dialup service and will be glad to pay a penalty to discontinue when another service becomes available. The actual service is nothing like the salesperson said it would be.

This is the only internet provider in our area, so that is the only reason we are using them. If we had any other choices, we would use someone else. Our internet does not reach our whole apartment and it takes up to 5 minutes for things to load. Even then, videos will stop to buffer in the middle of watching. The cost does not equal the service.

Good customer service skills. Installation went very well, guy was very friendly and informative. Has been great internet service. I am very pleased with my service and would definitely recommend Hughesnet to my friends and family. Great Service All Around.

My internet service is terrible. Constant interruptions, cannot upload or download without being kicked off, slow speeds, pixelation, just more aggravating than useful. You should really not tell people it is 25 mbps and signing them to a contract only to find out it is more like 5 mbps. Pathetic. Not looking forward to paying for two years of useless internet that may as well be dial-up.

To have gone from a house that had an EXCELLENT internet connection with Spectrum to one that gives “dial-up” a run for its money is horrible. Buffering, buffering, buffering is all we do and God forbid more than one person tries to use the internet at one time in the house. As soon as another option becomes available we are GONE so fast we will leave a vapor trail!

Customer service has been great. I had no issues with the process or installation. If I knew the internet speed was horrible. I would never signed up. It's worse than dial up. Signal strength is terrible. I can't even watch videos.

I’m not sure if it’s because of my location or the weather but half the time I can’t watch Netflix if I have any other devices connected. When I have my phone or computer connected I can’t watch videos due to the buffering. I just wish the connectivity was better.

I am at home recovering from an injury and am using internet more than usual. I called to check my data usage and I was given a 2 gbs to get through the month as well as helped with username and passwords. Appreciated service.

Debit card change. Needed to update information on my account. The person who helped me was very patient with me as I have a hearing disability. He was really helpful and problem was taken care of. Hughes can be proud of their customer service.

They should not be allowed to falsely advertise the service(s) they provide! They claim unlimited high speed internet; which is a blatant lie. The bandwidth drops to a snails crawl after you consume the data you have on your service contract. The MAXIMUM contract is 50gb; most users on unlimited service use ^200g. You must buy "tokens" to continue high speed. They are $9.00 for 3G costs $75 to get 20G! ROBBERY!

DirecTV sent a dummy to work on problem with service, and to keep this short he changed Hughes cable to the tv hook up. After he screwed things up for 3-4 hrs he left and we had no tv or HUGHES NET SERVICE. YOUR TECH WAS VERY EXPERIENCED AND POLITE. HE FIXED IN ABOUT 5 MINUTES.

I wanted to say I was highly satisfied with my customer service today!! He was respectful and took care of my needs and answered all my questions. I will recommend HughesNet to my friends. I would like for my internet to be faster it don’t seem to load very well at times.

The girl I explained my situation with was very respectful & knowledgeable. Issue was resolved with complete satisfaction. She checked with her superior before balloting me my savings. Was also able to see when I'd called previous. She noticed my WIFI wasn't on & called later to see if I followed instructions to unplug/ replug unit. Fully working & on now. Don't recall her name but please check today's transaction so that she can be appreciated by your company.

Great job very helpful kind patient hard working thoughtful considerate. The gentle that helped me was very good but HughesNet is terrible because I am a widow and lost income but are still making me pay this cancellation fee even though I can’t pay the bill and had to cancel. They are not compassionate to widows.

I contacted Hughesnet to discontinue my service at the beginning of August. In discussion with your rep I was going to be sent an early disconnection fee/final bill and a return box. The return box arrived on 9/12. I now just received a notice in the mail 9/25 that I have been taken to collections. The customer service person I spoke to today 9/25 validated that conversation on 8/9 that I asked to be disconnected. This was not done so therefore no final bill or box was sent.

I truly appreciated the Agents help. I live in Georgia and when I need to update my information sometimes, it is difficult to connect with someone who get the information updated accurately. The Agent was kind and patient. The update took very little time. I appreciated his efficiency.

This probably isn’t the first post labeled this way. This company is ridiculous and probably only stays in business sucking people in and making money off their cancellation fees. You can’t stream without constant interruptions from their terrible latency issue. Additionally, their call center on the other side of the world employs soulless zombies who have a poor grasp of communication regardless of the language. I was not offered a technician throughout two separate calls to the support line, even after requesting a cancellation. Anyway, save yourself $400+ and get a Verizon jetpack if you have no cable options.

The internet service provided by Hughesnet is the equivalent of a 2400 baud dial up connection. I could not do my homework and the kids could not watch movies. I almost failed my online classes because I could not access the internet. I had to move to a location where "real internet" is offered. It was cheaper for me to terminate the service and pay the ridiculous fee than to fail my classes. Seemingly from the other reviews I've read, Hughesnet charges a lot for a service that does not work for a lot of people (especially those on a fixed income) and deceives people into thinking they will get something that they do not get - working internet.

Great. Excellent. Solved a couple of problems in short order. Tech support could not have been better. Call was answered promptly. Tech support got right on top of the situation & offered suggestions. Don't know what else I say other than Tech Support got it done today.

After trying to figure out for days how to order a paid movie, I called for assistance. They gladly helped me by answering a few questions. We all need customer service at some time. I am a senior and do need help with electronic devices. Thanks for being here.

I contacted Hughesnet Customer Service because I was having an issue with monitoring my data usage. When checking, I kept getting a message that said... bandwidth is unavailable. This occurred for 4 days. When speaking with the Rep, he first of all started off by commenting on my name & how an actress in an "oriental" movie had the same name. VERY UNPROFESSIONAL. After telling him about my issue, he finally came up with a conclusion that my router and Hughesnet modem were not compatible. Funny that they have been working just fine for the past 2 years.

The lady that helped me with my overall problems was very knowledgeable, concise and friendly. She was also very professional and explained anything I asked about. She was, by far, one of the best customer service people I have ever dealt with. Thank you!

Even though I had to wait for help, I was very politely ask what I needed, I told them and they immediately took care of the problem. I needed to change the number on my debit card. It was the best I was treated after 4 or 5 calls to other companies. Thank you so much for the very nice person who helped me.

Very professional and helpful regarding payment on account. Problem regarding payment had NOT gone thru and wanted to get information as to why? My questions were answered and issue resolved! Hopefully, these issues will NOT occur again, but if so will again call for assistance!

Can't get on the internet. 2 problems... 1) cable connection between Router and Liksys fixed by replacing the cable. 2) 100% usage exceeded. Fixed by reassigning usage to proper room/person. Good job at diagnosing once access was expanded and Nick was able to get into my computer.

This is the absolute worst company I have ever dealt with in my 75 years.... poor service, poor representatives. We never got what was promised and jumped through Hughes hoops for two months before we decided to cancel. We canceled because the service promised was never provided and we got nothing but the run around time after time over the phone. The $385 we payed to cancel was one of my better investments. Do not use Hughes, go to Starbucks for the Internet if you need to, it would be a much better experience!

We have only been with Hughes Net for about 7 months and it has been nothing but horrible. Slow internet, supposedly use all our data package in one day. With only using it for Netflix and on a low resolution setting. Voice service continues to drop callls or can’t hear or extremely scratchy. I’ve never be so disappointed and dissatisfied with a company ever!

I have been a customer since 05/2018, basically 16-17 months. I bought the equipment up front. No value for return. Was told $400 termination fee for 24 months. Doesn't add up. No consideration for forced move. Most inconsiderate provider for the lousiest internet speed available. This is the most inconsiderate supplier I have ever dealt with. Their promise speeds are not true. Please do not buy Hughesnet service.

I have no Choice but Hughes now. If you want to stream TV don't bother. It buffers constantly. I spend twice as much time working on my computer to due to slow speeds. I know they can do better than this and choose not to. I'm looking for a new company as soon as I can get one.

Low data caps, low speeds. They say unlimited but in actuality once you hit your GB limit they then restrict your speed to 1 mps.. So, they call it unlimited because they don’t totally shut off your internet. It’s complete crap. Worst experience of my life dealing with these thieves. They lock you into a 2 year contract which means you’re screwed for 2 years. If you have any more than 1 device just call it a wrap because you will reach your limit within the first 2 days then you will barely be able to do anything online.

Internet was down. When I called the rep told me it company wide problem, and were fixing it. The internet was up the next day. The rep was very helpful. Good job. This company is great for internet. Would you consider offering tv as well?

No respond to my request to fix my phone and internet I have a very bad HEART and I need a phone so I had to borrow a friend cell just I need to call my HEART DR. I even ask for a repair to bring a modem out and check the system. But they wanted to CHARGE $125.00 BUCKS. So I would not go to HUGHES for any service. And I would expect them to charge me for the time my service was down. Go to someone else.

Simple service tech did not /has not showed up to fix my problem - had a chance to go to TX for weekend, but had to stay since tech was suppose to be here 8 to 11 this morning - I am highly disgusted.

I don't understand how I can be charged a cancellation fee when I did everything in my effort to continue service, but they were unable to provide me with internet service at my new residence. Field agents came out twice to attempt to set up service, one agent was from dish-tv and the other from HughesNet.

They were suppose to come yesterday and fix my internet but they did not show up. I called the company about him not showing up, they said that they would call me back and let me know what was going on but they never did. I'm not happy with the service right now and I will recommend your internet service to anybody. I have you internet for around 6 months and they have had to come and change the router and the box on the disc two because of them tearing up. Not happy at all.

My time on the phone with the young man that represents your company was a pleasant experience considering my reason for calling in. I forgot to pay my bill so I was Embarrassed having to call to start with. But your representative made me feel like it was not as bad as I made it out to be.

Part time day trader, Roku user. Unable to do either with this very slow, intermittent service. When I inquired about these particulars, I was told "no problem". So, a new provider is in town (who I had before in Texas) is available. This Cable provider starts at 100mps with similar pricing. Trying to go with them but Hughes net has me hostage due to contract (which I cannot get a copy of). I seem to be stuck with a product that certainly does not meet expectations or promises for that matter. Bad business practices!!! I wonder if the State Atty. Genl. would be interested in such businesses? We'll see.

We can't even watch Netflix. I spent hours on the phone with technicians who could not figure out what was wrong. Hughes net should be sued! You completely lied about your service capability. And to add insult I could not dissolve my two year contract. Definition of contract: provide services set forth in writing! You failed. Thank goodness 2 years is up the end of the month. Horrible company!!!

The high speed of 25mbps drops to less than 500 kbps. Buyer be careful. I live in a rural area with limited access to internet and am on a limited income. Satellite internet is expensive. 85.00 per month for 20G. When I originally signed up for internet I was told that the speed would never be below 1mbps after the high speed data limit was reached. This for me was satisfactory since I could stream on a small TV and use my computer as long as I had a download speed of 1mbps. It buffered but was usable as had been demonstrated by DSL at that speed (used at a different location).

I called again on 9/16/19 and was finally given to a Sr. Specialist, (Michael **) who just couldn't do any more for me in order to retain my business. I only had the phone contract for 6 weeks & was told there would be a $210 cancellation fee. I balked a lot, as you came to me regarding YOUR phone promotion, Michael ** finally waived the $210 phone cancellation fee & agreed he would send a technician to my house to get into the dish and remove whatever you need from it.

It was going along well but then Chat quit and we never got to finish. I was talking with June, and she was real nice and tried hard to help me. I would like to try to lower my bill without losing any of my minutes. I am 79 and had surgery a few months ago and facing 2 more. My activities are limited so my computer and the internet is very important to me.

HughesNet Gen5 is a rip off. I dislike HughesNet very much. Cannot wait for my contract to expire so I can go to a company that is much better in treating their loyal customers. I cannot watch videos or Firestick with HughesNet. It is waY too slow and I pay them 86.00 plus some change a month. Not worth it at all. They send out refurbished modems. They do not work if / when you need a replacement. A rip off company!!!!

When we call they fixed It and then when we hang up in no time it would be off again. Please fix this problem. I keep the bill paid so I would apprehend if it If it was fixed. Elizabeth. Would go off and I would be aggravated we would call at least. One to two times a

I have called twice and a Level 4 Technician (whatever that means) was supposed to call within 3 days to solve my problem. Never did. The issue is that My Internet cuts in and out. Can Not even use my Bluetooth earphones. I cannot download nor upload a file, nor watch a video. HughesNet should be ASHAMED for FALSE advertisement. I would give it a ZERO STAR. Either they will get this fixed or I will see what I need to do to cancel my service if need be.

This is the worst internet service you can get! They do not listen or help resolve problems and refuse to let you talk to their manager. I told them I wanted a debit card switched and they still billed the old one. It ended up over drafting my account. I do not recommend this to anyone. Not to mention the service was so subpar that we ended up disconnecting it. When we wanted to cancel our service because there basically was no service they told me they had to charge me four-hundred dollars and refused to cancel it. WORST COMPANY EVER! Would give them zeros stars but wouldn't let me....

We have had your service barely a month. And have had nothing but trouble. No one wants to take care of it. Our daytime phone number is wrong. We can't find a 4 or 8 # security pin and our security key we were given keeps getting denied. Half the time we don't have internet. I have contacted your office at least 10 times several emails, and spent days on this. I want someone to come fix this. I need this for medical reasons. My lawyer will be next. We aren't getting the service you promised us.

It would have been really nice if your company would have notified all of its customers regarding the outage. So sad that we have to call YOU. I will keep my eyes open to make sure that we are reimbursed for the monies you promised we will be getting back from you because of your error. Again, poor service on your part when you full well know there is a problem. Major problem.

Can’t even download the internet. It’s absolutely so dang slow. It’s a total rip off. Don’t buy it, it’s bad, too expensive. I’m gonna shut down my Acct and get my bank Acct closed. This sucks. When it rains you can’t pick it up. My god, who locks someone into something that does not work. This is what Hughes Net does and rips ya in the process. I’m so dang mad, I’m serious!!

Have been asking for some time for a repair and adjustment. Spent a great deal of time on phone. Technician called once and voicemail is full will not answer and no return calls since then. We need someone to adjust our dish.

This has to be the worst Internet in existence. I have had several different Internet carriers for my Wi-Fi over the years and this is BY FAR, the worst once I have ever experienced. It runs like crap in both towns I’ve lived in. You never know when it’s going to crap out and have a terrible signal strength. Then I have had THREE different issues with magical fees and “unpaid” bills being racked into my bill when I have paid my bill EVERY MONTH. I was also lied to when I moved and was told they do your first move for free if you move homes, but then that was tacked onto my bill as well. I absolutely cannot wait until I am out of my contract with this company and I will make CERTAIN to tell people not to do business with this company. It should be illegal how terrible the service is and I don’t know what happens in billing, but that’s just insanity.

I have had logged 60 hours of phone calls many on hold with problems since my service was installed Sept 17, 2017. When installed they put my account under my sisters name as we had them installed the same day - I should have known it would be a problem now as it started out as a problem. It took them 2 days to install. They finished the 25th yet bill me on the 23rd every month. She has filled out forms & faxed, talked to very stupid supervisors that ensured us the problem was resolved & our accounts would be separated over a year ago, yet it has not been done over a year and 1/2 later.

First, I sign up for the Hughesnet internet and immediately I get a call from my son who says the service is so slow that you can't even watch a Youtube video. I get a hold of a rep from Hughesnet on a 3 way call with the rep, myself and my son, and they try to feed us some crap about needing another cable? Anyway, I decide to call back 2 more times to see if any other reps can resolve the issue and they couldn't. I cancel the service after 1 hour, for which they gave me a hard time over. I decide to just go back to Spectrum for the internet.

We called HughesNet regarding a financial issue, it was resolved with one telephone call. We have found HughesNet respondents to be polite in all previous conversations as well. We very seldom have issues needing correspondence, happily.

When the system failed I called, they sent a serviceman out. I was told that the receiver had filled with water during a thunderstorm and would have to be replaced. He completed the work in about 20 minutes, today I was charged 250.00 for the call. THEY know they can get away with it as there are no other options where I live.

Excellent communication; so thankful for the lady I talked with. I had many problems and a great lack of understanding. Everything was straightened out, above and beyond my expectations. If I can find a company that offers more data then I will switch, really it is slow service and little data and the kindness and helpfulness of the phone staff is what is holding your company together.

I pay over 100 dollars a month for garbage service that doesn't work half the time. Will be cancelling very soon, because your services are the worst I have ever had and to cancel with you costs less than having this garbage service any longer. I wouldn't reccomend you to my worse enemy.

I have had to call in a few times and ask that they add my wife to authorized person on the account. I thought this had been handled and yet every other time she calls is hassled by them and won't be helped because they say they need my authorization. She was furious as she was unable to resolve the tech issue, even after speaking to a supervisor who was a complete jerk and had to try back several times before getting someone willing to help her. In my own personal experience with their customer service it is hit or miss as well. The wifi signal is ok most of the time but I suggest using a 3rd party counter, I don't think theirs is always accurate.

The lady that helped & explained everything was very, very, sweet & polite, I wish that all people that assist you were this professional, excellent at doing the job that she has, need a lot more of employees like her. Sincerely Steven

My internet is terribly slow. Watching a Netflix movie is a nightmare. Hughes Net is in the process of trying to remedy the problem. The tech support guy worked with me on the phone for a long time trying to figure out the problem.

Very pleasant lady that did everything asked for her. I wanted to reduce my monthly bill. She accommodated that request with great efficiency. Also asked to check and possibly my phone number. She did so and the phone number on file was the correct one. Answered all of my questions. Thank you for a job well done.

Since my enrollment with Hughes. In January. I experienced slow internet and I contacted them many times. I finally agreed to have it checked by a tech. Know in it would cost me 125. So in March. 8 my antenna was redirected and now my signal is much better. Is there a way to waive the fee since the installation was bad to begin with. I have spoken with a representative about this issue.

Wifi. Couldn't reset my password. The lady was very courteous and patient with me. I can't describe my experience in forty words but I can say I usually lose my temper when I talk to people in these situations but I never even got a little aggravated or upset at all.

I have waited since 9/4 for HN to put my $177 back. I’m on social security and I have automatic payment scheduled and I have been Chg $70 for overdraft items, how could you do this, I draw $788. How could you do this.

The call previous to this one did include my complaint regarding more buffering than usual. However in this case A customer service rep explained that because we had been such long term good customer he would up us from 20 to 30 MG/month at a very generous offer. The rate information he gave me proved to be, I shall generously say, inaccurate. I spoke with a rep and then a supervisor. They were going to pull the call and listen to it and then get back to me. This has not happened. Still waiting.

Update account and discussed adding 10 gigs. Very nice and very helpful professional assistant. Explained all my questions and concerns extremely well. I couldn't have asked for a better representative to talk to. I wish all reps were this nice and helpful. Thanks for all you do at HughesNet to satisfy your customers.

Called to see when I would receive the return box and label for returning the equipment. I was given a tracking number from the guy that was very helpful, also. He said I'd receive it on 09/11/2019. Which I did. The equipment on the roof was retrieved and returned in the box also.

My service has been out for 6 days. The tech was supposed to come on 9/10, but never did, he left voicemail, I called, he assured me he would be here 9/11, never came and he never called. I called customer care 3 times and customer service at the corporate office twice, no one is doing anything.

They ran my credit without my permission. And I spoke to three different representatives and supposedly they “canceled” my service and it’s probably still going fraudulently because I recently got an email about a module replacement that I didn’t ask for but this company is the most fraudulent. I wouldn’t ever use them in the future. Just letting future customers know be careful because they just run people’s credit without their consent.

I asked the representative I spoke with why my bill had increased $20, from $50.88 to $70.88. She checked and said my low rate period had expired, but she was able to get me a lower rate until December 2919. I was very happy about that.

Satisfied with end result. Chat line needs to be reworked. Cuts you off unexpectedly. No continuity with agents if communication is lost. Have to repeatedly start all over again. Your website leaves a lot to be desired! It also needs a rework!!

Just a very polite and personable young man. Knowledge! I asked to speak with his supervisor.... busy. This was what I was going to say. We don't hear good things about our employees enough.!! I hope you remember my words when his evaluation is done. Thank You!

Not sure how you stay in business but duping customer through the 30 days basically giving them unlimited data and then not allow them to see usage in the 30 day. You have to cancel it. Fraud in my eyes, contacting you get no help. Wanting to make right then you wait for contract up to cancel and they say you have less for another year so they hook you. There were salesman rushes you though. Tells you one thing. Company tell you another. Not company you can trust in business too. Ripoff.

I have received a bill from Hughes Net in the amount of $216 for an "unreturned" satellite radio. However, I have pictures that I did return the product that I have tried to use as proof and they are giving me the run around. First, I was told to fax my photos, however, I do not have access to a fax machine. The second time I called, I was told that I could send my photos to advancedbilling@hughes.net. So, I sent an email with my attached photos of proof that the radio was indeed in the box they sent me with all 3 items in all the slots of their box. After sending the email, I never received a reply that the photos had been received. Only that this email was not monitored by anyone and that I would have to call customer service. I called them a third time, explained all other interactions with the service representatives on the phone.

Not at all happy that due to your employee error of not crediting my account with a return my bank account debited $125. After 3 calls, 3 different answers (2 from supervisors), I will have to wait 30/40 days for return of my money to my bank account!! WORST CUSTOMER SERVICE EVER!! I have 4 months left on my contract, I can not wait to CANCEL!! With the reviews I have recently read, my experience, your poor employee work ethics, and all over the board answers to issues from representatives especially supervisors I don't see you being in business long!! Very dissatisfied with this whole issue!!

Terrible. Promised to have technician following day and ** phone call. Never happened. Called 2nd day same thing. Called actual local company and said couldn't get out for 6 more days. Promised from Hughes Net TODAY. Finally, after going back and forth to Philippines, to be out tomorrow. Guarantees mean nothing but words to them. AND CHARGING ME for their problems.

4 phone calls were ridiculous. Was told have to follow protocol before I could get a technician to come. I knew the modem was bad and that was the first thing the tech said. The tech was great but the people on the phone from the Philippines leave a lot to be desired!!!