HughesNet Reviews

After several attempts to contact HughesNet, I have finally gotten my dish fixed. HughesNet kept telling me they had a technician coming to fix it, when I called back, each time they said that they had not assigned a work order yet. I have 4 case numbers. I feel they lied outright to me. They took a payment January 26 and before they could open my account in February, asked for another payment. I made the second payment [$76.61] so I could get the tech out here to fix it. I called back to find out what was happening, almost 5 pm, they said the tech was on his way. He did not show up so the following morning, I called again, this was the last time, they did send a tech, which, actually showed up the night before his scheduled appointment. He fixed it in less than an half an hour. They have said they will credit my account for the mistake, $20 a month at a time, not a refund.

When I called to advise the mistake I was told the contract price was not an option any more and even though I am not getting the increased usage I am being charged for it.

I have been your customer since 2012. Satellite was my only option at that time and you were allegedly the "best"... And slow internet was better than none at all. I was an early adopter of Gen 5 immediately after the launch of EchoStar XIX, and that was awesome... Temporarily. Initially, before everyone else jumped on, the speeds were fast and consistent. Unfortunately that is no longer the case. Now your speeds fluctuate wildly and streaming video annoying and nearly impossible. More troubling are the slow page load speeds for normal websites.

In the process of checking for internet service with your company the customer service people were very helpful and informative, and professional.

This Internet Sucks, this is 2019. You guys are so behind the times with Data Limits. It's ridiculous. My smart phone uses about 10 gigs a month just updating. Yeah I could fork out another $100 a month to get decent Internet but because you have a monopoly on satellite Internet it wouldn't do me any good. The first chance someone comes up with competition I'm going to give you your $200+ cancelation fee. Funny thing is I just tried to submit this and your Internet won't let me.

I am disabled. I cannot install my own equipment. I am being overcharged with an unacceptable product. If I upgrade I will be charged over 400 dollars the very first day even if the quality is crap.

John was AWESOME! He was the absolute best help I have ever gotten. He answered my question and then said he noticed my system was running slow, and why didn't I ask for his help. Told him I just figured that's how it is. He helped and reset my modem and stayed on the line with me while I played a couple videos to make sure it was much better. He was truly great and helpful. The best call support I've ever had anywhere. Give that guy a raise!

My emails were not getting to the party I sent them to. It turned out to be the problem of their provider, not Hughes net. Very happy with the assistance finding this out.

I moved in here in November. When I called to get service and the tech came out, he couldn't dig the hole because of slate in the ground and said he would put me on hold list for a month. We had to dig ourselves, call back when it's done and we will send someone out right away. I got it done (had to hire someone as I am disabled) and I called to let them know. Well, apparently, I was never put on a hold list and now have to re-apply.

When doing long entries to database, HN continuously drop service. Call to tech support gets. “We see nothing wrong". I try to be patient but they never see a problem. I was warned by other customers and I should have listened!!! Very Regretful.

Need to change my billing date and the representative Steven ** was very helpful. I also expressed concerns over not getting my monthly billing amount, and he explained how I can get it, and even guided me through the sign-up process.

Making payment due to credit card expired. Taken care of in expedient manner. Person was very helpful and professional getting the new credit card set up and entered into system.

Ask that my service be cancelled and the gentleman who waited on me took care of my problem and I was able to cancel my service. Thank you.

Tech arrived at property without calling first, so he called me and I said I would get someone to meet him in a few minutes. ..He texted me later and said he had already been waiting 15 minutes..I told him he was supposed to call ahead......He had already walked around and decided he couldn't do it..It is on a houseboat which we had before with Dish...The tech said that the guy I had meet him was a smart ass and would not do anything to help us...He got in his truck and left..I will get internet with another company ..one that their techs are professional...and one that will want to do their job..I had internet on this same boat for around 2 yrs with Dish...I have two C-stores in the area and will not recommend Hughes to anyone if they ask...

Unfortunately, I don't remember the young lady's name that serviced me on 2/10/19 in the evening. However, I will always remember how patient, and kind, and respectful she was with me. In spite of the fact I was have problems communicating with her from my end, this had not to do with her. She was very professional and knowledgeable, and she did resolve my issue. She was amazing, God bless her.

Hughes Net service is great. Only problem I have is I’ve given my permission twice already for my wife Lisa ** to be able to deal with anything with Hughes net acct. Every time she calls they want my permission to talk to my wife. Don’t know how many times I have to give my permission. It’s a hassle.

I moved to new home. The installer came out and he can get line of sight to get internet. HughesNet installer call his contact to tell them what up. He was on hold for almost 2 hours. I call customer services and explain to them what was happening. They didn’t care. Even your supervisor. I cancel my service because there lots of dumb people working at HughesNet and am get charged a cancel fee to cancel. Am going to write good review. Tell all customers what to expect from HughesNet. Dumb people working there that don’t care. They're just there for paycheck. If y’all can’t supply me service.

We had service installed yesterday...what a mistake! The service is slow, unstable, and most times doesn't work at all. Tech support can't resolve, and they've bounced us around multiple times. We spent 6 hours on the phone with them only to be told that our issue needs to be escalated to the engineering department, which can take 3 to 5 days. They won't let us cancel without a $400 cancellation fee. This is one of the biggest regrets of my life!!! Buyer beware~

Need to talk to American here. Can't understand Philippine. Need to talk to American. Talked to people here to get this and need to complain to someone here about problem so give me a phone no here. Am very upset with you people.

Y'alls service is horrible. A huge scam. It's ridiculous how I can run out of data in 5 hours. I will never use Hughesnet again. If I could ZERO STARS I would.

Very pleasant, worked hard to resolve issue, gave a report to refund some money because we were unable to use service.

I do not recommend anyone subscribe to Hughes service, you will be very sorry as I have been throughout the whole 2 miserable years in contract. Just walk away and go elsewhere. Poor technology, they cheat on upload and download speeds (don't believe their so called proprietary speed test software). They cheat on data usage, so they can charge you even more; I'm paying $140 per month (minimum) for this crap, JUST DON'T.

The person I got on today help me and I am thankful for him to help with my problem. Thank you so much.

Hughes Net charges my debit card for $1 several times a month and has retained credit card info without permission. I have not been getting the speed I am paying being for either according to a real speed test done by a paid specialist.

Very bad service. It’s so unfair that you have to sign a contract. I would never have agreed if I knew the service was so terrible. I was mislead by the sales representative. Shame on you!

I had a great experience with HughesNet customer service. He was very helpful to me. He did resolve my problems. Thank you for all of your help.

Technical problem with internet. Michael was very helpful. He did some tests and determined that I needed a new Modem. I only have to pay for shipping and handling. He was very helpful and hopefully the new modem will resolve my problems.

I contacted Hughes when my Internet download speed was down to 2.4 MBPS. A few day later an engineer called me and I tested my download speed at 22 to 28 MBPS. I was very pleased with Hughes at that time. By that evening my download speed was below 1 MBPS and could only be measured in KBPS. The weather was good in described situations.

My internet worked most of the time but my phone service dropped every single call from day one. Hughes Net would do nothing but lie to me. Finally I realized they didn't have field techs. I will NOT pay for something that doesn't work. I have an 86 year old bedridden mother that can't do without a phone! I am not going to tell this story again! My next step is to hire the same lawyer I used to sue the power company.

When I upgraded from Gen 4 to Gen 5, you send me a box to return the Gen 4 equipment then you did not cancel my Gen 4 account, THEN you charged me for BOTH Gen 4 and Gen 5 service via auto pay all this time!!! You want me to give you a decent rating, NO WAY. I realize that I maybe should have caught this before now, but for you to think this is somehow OK is criminal. You have an opportunity to fix this. If you don't, then we may have to settle this in court. That's your rating.

Extremely slow and too often disconnected. The worst internet service ever - constantly very poor service, constant interrupts, submission almost always fails as this one - sent several times.

I called to resolve a problem with my e-mail log on & your representative was very patient and helpful. However we weren't able to figure out why I can only log onto my wife's account and not mine. I decided to continue using my wife's log on and resolve the problem later.

I had a house fire in April. I suspended my account... They have eaten away at the credit I had with taxes and access fees monthly and now are charging monthly on my credit card. They promised a refund but nope...just keep charging. I have a formal complaint in to my Credit Card company. When I returned their call today...I was given information on another account in my name having been sent to collections!!! :( :(

These jerks deserve less than 0 stars. We got Hughesnet at the end of December 2018 and cancelled service at the beginning of February. 2 months of trouble. From the date of install, we had nothing but problems. It was slow, sometimes wouldn’t work and we “used” way too much data. We were on the 10GB plan and had to purchase “data tokens” within the first month. We quickly realized that even the 20GB plan would not even work for our family of four. $103 for the first month for an AWFUL service.

New modem - now can’t connect to internet. Service staff was courteous and attempted to help. Could not remedy, so appt. set for two weeks out. Really 2 weeks that is way too long to wait for assistance. I have business and need my internet. When tried to call to get the company coming to fix my internet - your automated service would not let me speak to representative. Very rude and disappointing. Again people I spoke to attempted to solve my issues. Waiting 2 weeks for an appointment is beyond ridiculous and you need to review your automated system to be more user friendly.

My problem with internet connection was taken care in a matter of minutes. Respondent was very knowledgeable and she was very polite.

My Connection to the internet via Hughesnet is less than 5mbts most of the time. Many times it is less than 1mbts. I have had Speed problems right after the installation, I have changed cables, changed routers, nothing works. I have lost customers, I can't work remotely on a clients computer. Southern Georgia has No Cable Connections, NO Fiber Connections and no company evidently willing to put it in. We should never have moved here. The people are wonderful but the necessary Internet and phone service is a nightmare.

I called in and I got an extension on paying my bill for this month and I also received a 10$ credit for the next 3 months. The representative was nice and friendly.

The person who helped me was very kind and helpful. In addition to assisting me with the partial payment, he spent 25 minutes trying to help me track down the source of my overusage.

This has been the worst experience ever. This provider couldn't even play Alexa without having to pause/buffer, much less stream a movie without interruptions. Not only was the internet service bad, the customer service was even worse. The representatives continuously made excuses for the poor performance, they would disconnect my calls and not call me back, and they flat-out lied to me. They obviously have a script and one thing EVERY tech said was the weather was bad in my area (and it never was any of the times I called to complain). The only "good" thing I can say about them is that because the service was SO BAD, they didn't penalize me by making me pay an early termination fee on my contract.

My iPad & iPhone constantly has problems. Takes too long to download items or doesn’t download at all. Today I tried to have you fix my TV. After paying over 3 weeks of service my TV also now has these problems too. I can’t download movies. It was nightmare to waste my entire day trying to get help today. It took 3 phone calls, over 4-5 hrs and still you couldn’t repair my problem.

My two year contract is up Mar 16. I have had service for the first week of each month and zero service the rest of the month each and every month. My “unlimited” data plan ran out in three days last month. I pay $182 a month for service for only one week a month- on a good month.

Customer service agent did a good job taking care of my needs. Pleased with the outcome. My bill is now up to date.

The gentleman I spoke to was extremely patient with me, quite courteous and took the time to help with my monthly rates. As DirecTV reached out and offered me a much lower rate ($30/mo) for the I-net vs the $70/mo that Hughes had revised up from the $50 negotiated several months ago, after his follow up with his supervision, they allowed an additional 12 months at the $50 rate. I was very pleased to see that Hughes are people of their word, as now retired, it is a bit more difficult to stay up with expenses. Although still 65% higher than DTV, I do like their service and follow up when problems occur, so I'll stay with the increased rate another year, since we settled on an amount in the middle. Thanks again.

There was a payment misunderstanding; the person who I spoke with was supportive and understanding - I was wrong, she was right. I had received a confirmation number on what I believed to be a payment - It was for a promise to pay. It is paid, it is done; I was incorrect - the problem may not have happened if I had not received a confirmation number and it had been called a case number. She did a very good job of explaining what happened; we both agreed the word confirmation instead of case would be better to avoid confusion with other customers.

Worst internet, slow, can’t watch Netflix or on demand. It’s always buffering, if I log in to my bank, I sitting in front of my iPad and be waiting and waiting because it’s buffering and buffering.

I don't know who came up with this service but it sucks. Internet is very slow when it's working. Most of the time it don't work. My husband and myself have to use hotspot to watch a movie or for the kids to play a game. If we have to do that what are we paying for then? Called to see about canceling my service because we are paying to pay to a company that promises this and that and can't deliver. We are told we will have to pay a disconnect fee. WTH do you mean. We are already paying for a service that we can't get and you want us to pay a disconnect fee. Whatever you do, do not go with this company, they are a big rip off and don't follow through with what they say they do. You will regret it.

The young man that answered the phone today was very nice and polite. He was helpful and patient with me. I give him a 10.

I have had internet service for the last 16 years and we bought a home and was forced to switch internet providers because our original provider wasn’t in our area. So we were transferred to HughesNet, they didn’t tell us we would be stuck in a 2 year contract and to cancel would be 400$. They send us to technical support every time we call and technical support said there is a fee for their help and when I refused to talk to technical support again she tried to get me to buy some 160$ plan for assistance!! Are you kidding me? I started calling within the 1st day of installation. Wanting things fixed and you want to charge me for your bad internet! Or charge me to fix your problem. I am beyond frustrated. I can’t even upload a photo to an online gallery, and I’m a photographer!!! How is this going to work for my line of work!? 70$ a month for internet that won’t even play a movie on a smart TV!

We moved to a rural area and could not get the service we really wanted. We read review after review about HughesNet and they were all negative. But we felt we had no choice. When we called, we were told the reviews were written before the provided Gen5. Well, Gen5 could be reviewed exactly the same. Our speed is terrible. But that is not the worst. They provide a number of GB per month. We discussed our use and they recommended 30 GB for 2 of us with one laptop, one iPad and 2 cell phones.

Poor service and charges $385 to cancel: Contacted HughesNet in reference to call ** for the last time before canceling service. Many calls were made previously advises poor service. Service tech that came out to assess the poor service and agree service was poor and tech recommend to cancel at no charge. We called and they advised they would troubleshoot again but service continued to be poor. Service tech came out again but service continued to be poor when watching a movie. The movie would stop several times.

We scheduled a technician visit last Friday and waited from 12-5pm and no one showed up or called. We rescheduled for yesterday from 8 to 12, and again no one showed up or called. Very dissatisfied and no current service, yet I paid the monthly fee.

I wanted to thank this gentleman for taking the time to go back and read notes relating to my issues. Professional and very knowledgeable in what he was doing! He also has patience, which is clearly was displayed as we talked about my reasons for the call.

This is the third time my internet has been disconnected. When I call for help it has been the same story. I go through all the tests and they come back the same. You will have to send a tech out to work on my computer (costing $130) and I will have to upgrade. Then we were told the upgrade was free and no charge for tech. Next we are told there will be a tech charge and upgrade charge, then we are hung up on. We call back and the story has changed. We are told the error is on your end and we will have a call when the connection is fixed. Connection is fixed in 24 hours but no call. I'm very tired of having to go though this same game every time my computer is disconnected. Your Tech support is nothing but a sales pitch to upgrade. I'm very dissatisfied with your tech support.

All the people I spoke to was very nice and helpful. They helped me with a upgrade at a cheaper price. Thank you very much. Hope to continue doing business with you guys in the future, can't wait to get my new modem.

Number one---I cannot deal with people with a foreign accent. Number two---both the call last night and today were wonderful and helpful, but I cannot understand and have to ask over and over what they said. At least, today, my problem is resolved but I am leery. Your people were fine when I could understand them.

Hi. I'm Chris. I've been w/ Hughes for 5 years. TY. I run out of data monthly and need to upgrade plans. I'm on Gen4 and Gen5 is avail 20GB. Why is another 2yr contract needed for your members? Help.

My service with Hughes Net is terrible since I have had service with this company. I have had a problem with connection. A technician came out. Still didn’t fix my problem. I just got another box and it still goes out another company. Was offered to pay my termination fee if I switch to them and leave Hughes Net. I am jumping on it ASAP. I would never refer this internet company. Not even to my enemy.

Could not get internet service from router to computers. Technician corrected problem quickly, politely and very professional. Very satisfied with job completion.

I am totally dissatisfied with your services. A deal was made and now you are reneging on it and trying to charge me 718 bucks on top of it. Spent over an hour on the phone and nothing was resolved.

Asked if there were any discounts to apply to bill. Was told I could get 15.00 off if I call every 3 months on bill.

It's a stupid choice someone made. I have WiFi and it should be way cheaper. To stream you need WiFi or something but government wise. Whoever changed our systems to satellite should be sued because it's dangerous and unlawful. They scramble our free TV. They should be fined for doing this. Lawyers should be on it if leaves on a tree gets in its way. We need something dependable through wires in case of a raid from another country. Satellite not a good choice and they don't work in a storm let alone a bombing or missed what goes first satellites.

When I changed to my current plan I was told the service would be faster, but it is slower. Way too slow. Very unhappy, my son who lives next door has other service and it is much faster.

Well I started with a year ago with HughesNet and from the beginning I only had internet about 50% of the time. When I say 50% of the time I don't mean good internet 50% of the time. I mean if I was using it and say I was watching Netflix, it would be buffering 50% of the time. But being in an area that internet is not that good I lived with it. Then it got to where to watch something that was 45 min it took 2 hours. Then I had no internet at all.

The person I talked to was very helpful but my internet service itself is very slow and loses connection quite often. Have to wait on it. They say everything is working fine. Can't even submit this survey.

The representative I talked to was very polite. He took care of me. I UPS a item back that collection took money out of account. I was checking to see if it had arrived so I could be credited back to my account. Thank you. Janice.

I have had a HughesNet account for a great many years. Then I got married. HughesNet talked with my husband one day and then, without my permission, they put MY account into his name! I am appalled. I pay the bill, the contract is in my name, and HughesNet has total control over my account. Who do they think they are?

I tried 4 times to correct this. It still has not been corrected. We were disconnected. I might save a few bucks but I have gained a pain in the hiney. You may text me at ** if you would like to help me.

The representative was very personable, polite and helpful. The problem was resolved and I was satisfied with the end result.

Pat was very respectful and helpful to me. She is an asset to your company. Give her a raise and a pat on the back from me. Thank you Hughes Net for your service.

If you sign up for Hughesnet with DISH Network make sure it is fast enough for you to stream anything. DISH puts even regular network programs as Video on Demand which prevents those of us who don't get fast enough internet speeds from watching TV episodes. They advertise Gen 5, whatever that means. I can see it when I look at my slow internet connection which drops on a regular basis, but only something called Gen2... is available. I can't even watch short YouTube videos and these days there is very little information in the written word but, a lot is on YouTube. I live on a farm so poor internet, no cell service, and selective TV that DISH LETS me watch! Yikes! I live in the 1970s because I have a cow!

Ever since I purchased the 25 Mbps package I have been disappointed. I run the speed tests and log the results. For the last year I have never had over 2.0 Mbps download and .085 upload. I am however paying for 25 Mbps. I spoke with the tech support who of course, said they could do nothing and had to put me in touch with "advanced" tech support. Well... "advanced" tech support does not exist. They never called me as promised. When I called to terminate my service they told me I could not because I was in a 2 year contract. Worst company ever. Stay away!!!

Can't use my prepaid phone. Internet is useless. I am disabled. Been very hard pay when I have no money. I got it for me grandson but he into sports and doesn't come over much. I am throwing money away I can use.

The picture kept blanking out. I had 2 other techs look at my situation and neither one helped to resolved the problem. I was so frustrated that I was ready to cancel my services with you. I shared my problem with Amy, and within 30 seconds she had the problem resolve. Thank you Amy.

Pleasing, responsive, positive, polite service rendered. The representative introduced themselves effectively answered my questions politely. Repeated when I needed that service. Make all my questions answered carefully. Ann was the lady who I spoke with and Andy in billing and Mark ** also helped me. Thank you.

I was actually really worried after reading all of the horrible reviews on HughesNet. Our only option for internet was Hughes so I made the leap. The installer actually declined our install the first time (after hiking through the snow and digging a hole and pouring concrete and cementing the pole) because he discovered we had a tree in the way. The next day we cut down the tree blocking the line of sight to the satellite and they came out the following day and completed the install.

Was the first time I ask about Data tokens. Never even been onsite before. My husband always did every things in computer. She was very helpful and I learned a lot and she took time with me. Thank You.

Unlike other cable and DSL provider Hughes always exceeds my expectations when I contact them. They are outstanding and extremely professional. It is truly a pleasure working with each agent. If you had a scale of 1-10, they all would rate an 11 for the high quality customer service.

Experience was very good. I'm not a technical minded person. He walked me through everything, I needed to do and resolved the internet issue very efficiently. I know a little more than, I did, about the modem, now. Thank You. I appreciate your help.

High winds caused dish to move. Called tech services. Service rep came out and realigned. Fast and friendly service. Very helpful with instructing me with questions I had about equipment pleaded with response. Thanks.

I spent 4 hours on the phone and as usual they tried to blame it on the manufaucture ( NOT SO). It's the speed on the downloads. Even Denise saw how long the Java update took, (literally 15 minutes). Yes it did download the WHCC app eventually but it NEVER finished the total download (catalog to order prints). I got up at 4 am and it loaded right away. So yes, it is the internet. Not the manufacturer. I'm so tired of going through this and not knowing anything.

An unauthorized automatic payment was made on my account for the second time and I called to delete my credit card from the system. The representative was very kind, professional and knowledgeable. Excellent service and customer service oriented.

Tech support. Was put on hold a few times, the tech did not act like he knew what he was doing. Took something like ten minutes to answer a simple question. The question was how do I change from .2g to .5g. Should of been able to give me an answer right away. Thank you.

Highest accolades to Hughes. Service is magnificent. Not only service representatives, but the actual internet service. I live in a Anza Desert remote California home. Service was not interrupted during recent rains and 70 mph winds or any other time. I recommend your service to others all the time.

If you are looking for internet service to watch movies, play games (Fortnite), or anything other than looking at Social media DON'T GET HUGHESNET. If you are lucky enough to get a movie to play don't even think about using the internet for anything else. I have done several test and never hit 25 Mbps. Grandson tries to play his game and we have to turn the hot spot on on our cell phones for him not to have lag. We have called and complained several times. All they have done is try to drop the monthly price! This is not a money problem, it's a service problem. It just don't work as advertised. Once you get it, you're in for the long haul because of the contract! We, at this point, are going to pay the early termination fee just to get something else. ANYTHING ELSE! Having nothing IS better than having HughesNet!

I think you're cutting people off of the internet to where they have to call your company to find out that if they don't pay more for more gigabytes to be able to stay online is a real scam. I up my gigabytes to 20 so I would be able to work online but if you think that saying it would cost a small fortune to leave your outfit are it go to a credit bureau then you need to know I always pay with cash no credit so for you to think you would get that money after three years there the joke is on you. Not happening brother. I do business with honest people only.

To whom it may concern. I’m writing to inform you that my representative was Very nice, helpful and informative. Thank you.

I called because I wanted my telephone voice mail to go to my message machine. The agent helping me was a lady and she was very competent and efficient in making the change.

I was able to get my problem resolved. What annoyed me was your phone system, where I kept being told to dial another number after I had listened to options. Finally after 3 attempts I was able to talk to a person who spelled my name and address wrong. She also told me financial info about my account, then said she had to verify who I was. Customer service is clearly not too important to your company or you would train your people better. I really get tired of cust. service people not really listening when you give them info or answer their questions. They need to learn to speak clearly, without the cute voices, and listen more than they talk.

I enjoyed very much the young lady in the Philippines who helped me this evening to resolve my issues. She was very knowledgeable and friendly. GREAT experience this evening.

Absolute worst and slowest internet on the planet. My computer expert friend told me HughesNet was no different than dial-up. DO NOT USE HughesNet. They attempted to bash Veracity. They are OVERCHARGING me for the removal of services and equipment. I have moved and they wanted an extension of ONE YEAR just to move their HORRIBLE service to my new house around the corner. They blamed my data usage and plan... Their 25 mb plan is $59.00!!! Veracity offers 90 mb for $69.00. DO NOT EVER USE HughesNet. I would literally give lectures on NOT USING this horrendous service. The customer service agent was also contentions and argumentative during my attempt to move service or cancel. Oh, and they ran a credit check for their AWFUL service to be accepted for installation. Words cannot explain how bad this company and what they offer is.

You need a American to do your work. They know nothing. Had to fix the problem myself. You can call me anytime. Worst experience I have had ever. I could run my business this way.

When I called I was greeted quickly and professionally. I had lost connection to internet and within 2-3 mins. back up and running. I thank you so much.

We live in a generally rural area south of Nashville. Due to the "country life", the normal hardwired company, Spectrum, does not currently offer service out there, nor is there enough spots on the AT&T uVerse Internet system. We cannot join uVerse until someone drops off. So, being new to the area, we looked at several companies who claim "unlimited" internet and the FASTEST speeds around. We spoke with HughesNet a few times to make sure every person was legit and the stories matched up. We finally settled on HughesNet and from the moment it was installed, our experience was terrible. The installer was onsite MAX an hour and that included running the cable under our house, installing the satellite receiver and set up.

I called on Monday. It is now Tuesday morning and I still don't have any internet service. Why pay for something I am not receiving.

We have had this 5G HughesNet system for over 6 months. I have never received a download speed over 3.5mg. The upload speed is mostly higher than down speeds. My old DSL WAS FASTER. ATT ended our DSL line and we had to go to HughesNet… Big mistake. We can not afford the termination fee... So we are screwed for 18 more months. Calling tech support is a useless call even if they could speak English... You will never get any help from HughesNet… They just want your monthly payment and for their customer to keep their mouths shut. If I could give NO STARS I WOULD.

My data is out due to the box eating up my data. Until this issue is resolved do not take any money out of my bank account. I must have at least one month that my service is working like it should.

Updated on 02/22/2019: Finally got technician to come out on Tuesday, 19th. The only reason they even acknowledge my concern was that I had this review. Well they were here over an hour. Both can't figure out why I can't stream on the channels. So I will have to just not forget about that happening. They state that it's probably due to the high traffic. Well I tried to explain that I told the customer service agent when I started with them that I needed to see if it would work out here. I was told I could disconnect if the service was not good. Well HELLO I am stuck with this awful service for 24 mo. whether I have service or not.

Your internet speed is worse than dial up. I have expressed this many times and nothing is done. I am not paying for a service that I am not receiving. Which I have said many times before. Maybe you just did not understand me as I didn't understand you.

Your company had not provided the service as promised. However you cancelled my service without my formal cancellation and charged me $400 for early termination fee. I believe the company should fix its service or refund what I have paid.

I had lost my ability get online. I called for help and technician helped me to get the password back on. I am back up and running now.

I was having problems with my service, not having enough data and everything channel was buffering. Added more data rebooted my router very successful.

Cannot watch Netflix or Skype - YouTube works only part time - I am paying for an upgraded system that is no better than what I had with Dish Network.

Billing not what we understood - poor customer service on the phone. Had to jump through too many hoops to get to an agent then felt patronized as if they were trained specifically for this problem. Person who installed showed up after 7 pm and acted hurried with the paperwork.

Hughes Net contacted me the night the other provider turned on our service. Caller led me to believe he was the same company and should get this upgrade to a faster speed, which I agreed to not knowing Hughes Net was not connected to my original provider. The download speed was .99, upload speed was .62. After several calls and more lies I attempted to cancel the service. More lies,. To top it off the girl says she needs to put me on hold to cancel the service, she never comes back on the line. Believe the other reviews here, I have experienced the same problems. The FCC needs to take a good look at this company.

HughesNet, internet is the worst internet you can find, they say it's unlimited but after you go through so much data you can't even watch a movie without it buffering every few min. Also you can't run a computer and tv at same time because then both tv and computer are so slow it's not even worth using. So needless to say we have tv for a couple days a month and then we can't watch because all it does is buffer, I wish I would of just kept Frontier and it was dial-up. I'm just waiting and wasting my money until my contract is up, Very frustrated.

Since I’ve had this service I have yet to experience the joy of watching a complete tv show. I called in and I thought my service was working afterwards however it wasn’t. I’m paying for a service I have yet to receive

Very slow load rates. Was lied to about contract terms. Was told I would have faster internet. It worked for about the 1st two months. I would never recommend this service. You can never understand customer service. Was told 3 different activation dates. Was even given a month. We have not even had yet. I can not send emails because service is so slow. I have to use my cell phone for most transactions pertaining to the internet. It’s like I have a box of ** that just takes up room that costs me $80 a month.

HughesNet is a nightmare experience! If you have any options other than them, you want to take it! The search data that comes up when you search, "HughesNet CEO" is accurate and tells the story! They are the worst company I've ever regretted using by far!!!

I have had Speed problems from the beginning, 5 tech calls, Dish readjustment, parts installed on a used dish that was installed in the setup, another signal adjustment, new wiring installed because the installers used existing wiring, new modem and on January 25th 2019 I have a signal of 24.32 mg rather than the 1.00 to 10.00 mg I have been receiving from the installation. Thank You.

He was very good help to me on the Situation that he took care for me. You are very malice going friendly.

Trying to get more data - Yesterday was a disaster. Even the tech rep who happened to be here could not communicate with the Hughes person on the phone. Nothing needs to be this difficult. I am looking for other ways to get what Hughes Net has been unable to offer me. You should give me a refund. I can't get good service for 20 days every month.

Great customer service. All my questions were answered. My call was answered in a timely manner. The gentleman who helped me was very thorough and he walked me through the payment process. Excellent customer service on his behalf. Thank you.

Reset Email password. I am an 80+ year old man and the representatives that assisted me were very patience with me in getting this done. Thank you.

I may have faulty equipment and I am still going to be charged $125.00. It seems to be very unfair. The problem is not my fault. Can you please help. The equipment hasn't been working right for months.

When I call they say it looks fine but there is rain in our area. I told the rep it's been out even on clear days. It has now been clear two days and it's still coming in and out every few minutes. This has been for over a week!!! To call takes forever to even get to HughesNet.

Ordered Remember the Titans. The movie kept buffering and skipping forward. It was very hard to watch and missed most of the movie. Cost 3.99 for a movie I couldn't watch. I won't do a rental again.

I feel I did not receive what I was expecting based on the salesperson. The install did not go the way I was told it would go. I was expecting to have internet and phone in same day. 2 days later still no phone.

Your techs were knowledgeable, quick and professional came in a timely manner. Would refer your service to friends. Asked if install locations were ok before installing. Were presentable and had all tools in hand.

Phenomenal customer service, effectively making my experience pleasant with detailed understanding. Very satisfied customer, I would highly recommend HughesNet for your internet service provider!

We got internet on 12-23-18. Have not had it since. The tech left before checking any thing. They want to charge me $125.00 to make a call to check it. Really?

Service never worked right from day one. Supposed to get 25mbps, performed speed test on internet, only getting 1mbps. Called customer service, magically jumped to 25mbps. Got off the call, back to 1mbps. Service rep said we were using more data than purchased, not even possible, my family cannot go through 50 gigs of data in one day. These people are a RIP off. They like about their service speeds. They lie about data usage. Do not use this company.

Needed assistance to locate usage of data and purchase additional data. CSR was perfect in achieving my needs. Thank you for your thoughtfulness, helping me today. David **

My experience with customer service was very positive. She took care of what needed done, was very helpful in explaining upgrade options and was patient in explaining my upgrade to so that I understood them. Overall a positive experience, and I would refer a friend.

Slow Internet Speed - Account Number: **. Case #**. 1/23/2019 Listed as 'resolved' by HughesNet. My response at that time was "For the moment". I am sending three speed test images from this morning. My wife needs to travel 15 miles to town this morning to use a carrier signal as a hotspot from her cell phone so she can accomplish work with her students.

I have had great service, I called in the first time and the rep was helpful but could not totally solve my problem, not his fault I am not computer savvy. I went online to chat and received the absolute best customer service from Dianne Castro who talked me through everything. I have just been released from the hospital after being attacked and worried that a neighbor who helped me hook up my computer had my password. She walked me through step by step and had the patience with me. I only use this computer for school and am just trying to secure everything in my life after what has happened. I am so grateful and appreciate the service I have with Hughes net, but most importantly that Dianne took the time and knows her job, because of her and all of her help I feel a little more security!

Person I talked with, was very nice and very helpful and I would recommend him to any of HughesNet customers. He knew what he was talking about. Very professional.

Speeds 1/3 or less than advertised. Been stuck on contract almost full term now. Will never use data lite internet again. Better off with old dial-up. Anyone looking for fast service should look into wireless internet or Mobile plans. They are way faster and do not stick you in a contract.

I can't state STRONGLY enough to AVOID this company at all costs. They do NOT give 25 Mbps download speed. In the 3 weeks that I was their customer the most I could get was 1 Mbps download speed. After many hours speaking with tech support and a number of different calls with case numbers, no one could get the job done. Mind you, all their tech support is located in the Philippines. For the "privilege" of being their "customer" (victim really). I was charged a $800.00 early termination fee.

ABSOLUTELY would and will recommend Hughes Net. They have been here when needed. Even for "stupid" questions! We are not having outages every day. Every representative have been very helpful. We are very pleased we switched to Hughes.

Short story, since we all seem to share the same one. I signed up for HN, and was on the 40Gb plan. Went through it in record time. Called them, was given a made up story about my cable provider being to blame. Contacted my cable provider, who basically laughed and said that I was being scammed. Unplugged everything in the house and still watched my Gb usage continue at a rapid pace. Canceled the service and was then charged both a cancellation fee as well as a monthly fee for the month I had already canceled.

Update billing information. After 1 1/2 years you send this to the wrong name. The name on this account was changed to Cathi ** in 2017. Get it right people.

Worked with me to find a better cost effective plan. Very pleased with the customer service and the credit I will be receiving for three months!

Person I talked was very helpful and understanding. Also very courteous. Problem was resolved in a timely manner. Was very appreciative for her help. Only had to call once to get problem resolved. Had one transfer.

New modem - trouble with wi fi. I didn't catch the csr's name but he was knowledgeable, patient and solved all my problems in spite of my inadequacies.

I had not idea what you were sending to me and it was going to New York address. I have no mail box in New York. Customer service said she was taking care of it. Settled

Reinstating internet: Would tell me what I could pay. Told me last week 178. I willing pay that I being sick I need get it back on please. I will pay it Wed if I can get it back on. I was told last week I could for that price.

When I switched from DIRECTV to dish TV they removed certain equipment and told me I had to return it to Hughes Net. I am old. I don’t get around well and the boxes that were sent to me got damaged. I think in order for you to complete proper customer service you should contract with the people who remove the equipment to return it to you directly. That would have prevented all of the mess that has taken place since.

When I forward an email that has attachments, the people to whom I've sent them do not receive the attachments.

This the fifth time that I have asked for a statement for my billing per month. Each time they say everything is correct and the invoice should be here. They try to say the mail carrier is to blame then I say not so, we receive all our other mail. Now this has been going since Nov. 2018. So please do something or I am going to go elsewhere.

Was without internet for 1 week. Called Hughes Tech Support on 1/18 and 1/20/2019. 1st Call resulted in a 1 hour phone conversation with a woman that I could barely understand - English second language perhaps. Ran thru all tests that could be done from her site and stated that everything looked fine on her end. Said I should have my computer checked. 1/20/19. Had my computer checked by a professional. All good. No problems. Called Hughes Tech back again. Talked to a gentleman who also had trouble with English. We were on the phone for over 1 hour and he insisted on running all the same tests that the woman did on the 18th. After all was said and done, he just renewed the license on the Modem and everything was fine. Lost 2 hours and $50 trying to get a simple problem solved. If there were any other options available to me I would not have HughesNet.

My experience was wonderful. The person was very helpful. Answered all my question. Service was fast, I will recommend higher to all my friends.

The salesman that sold me my twenty GB package lied to me. Yes that is correct. Flat out lied. He said I would be pleased and find much better service than DSL. Well needless to say my 6 gb DSL was much faster than my 20 GB satellite Internet. And if I want to make a phone call I have to take it off Internet to make that call. As a 24 hour customer. HughesNet sucks.

Night Owl security cameras not send pics to phone. Tech from Canada was great help for a while. Got cut off by phone, she never called back. Been having problems over a week now. Ready to cancel HughesNet. Service sucks.

The customer service agent was extremely helpful in setting up my new account. He was very patient and guided me throughout the entire process.

When I spoke to Mazer ID# ** he was very kind, personable and he was able to get my payment extended. I really enjoyed speaking with him.

Hughes net customer service is the worst. I would not recommend it for anyone. They hung up on me 4 times today. I am canceling my service.

I'm only with HughesNet because I live in a rural area. I can tell you my personal experience has been HORRIBLE!!! Getting through to customer service and the hold times are very agitating. If your internet goes out they will contract with private carriers for repair and installation and they are not vested in the company. Thus they really don't take ownership or care if you are not happy with the repair. My internet has been down on several occasions and the repairman have not fixed the root of the problem which was the original improper installation. My cell phone's hotspot has more reliable reception than HughesNet. I am simply waiting for the anniversary date and will be CANCELLING my service.

Slow internet. The tech was very courteous and stayed with me until the problem was solved. That's all for now. I will call again if the problem happens again.

Terrible customer service, can’t get a call back from a rep and every time I call I get disconnected. Pitiful.

I have reached out to customer service on several occasions. It is always regarding some sort of technical support. Your team is helpful & professional. They always try & fix the problem. Still cannot get the automated system to update my current phone number which remains a BIG source of frustration. We have discontinued the old number 6 months ago & yet no change. Still sad the internet is so...slow. Thanks for checking.

Lady was unable to upgrade my service. I was told to go online and I could upgrade myself. This did not work either so can't seem to get into my account. The lady was very helpful but it would not let her in either so I am stuck.

If you want to cancel your service DO NOT suspend as they will request you to do. The suspension is for 6 months, then they start charging you again WITHOUT notification. I was charged $100 for service I never used. They will not refund my money only a partial amount. I asked for cancellation in the first place the agent was very unwilling to do it. So I was coerced into suspending the service. I have had issues with the service over time but this is just plain wrong. I could get their service in my new home but I will not.

Lying to me about your service. In my 68 years of life this is the worst outfit I have ever dealt with. Your people lie, cheat, and steal. I am to upset to say any more because all I should tell people is to stay away from HUGHES NET for you are impossible to deal with.

Very helpful. Solved the problem. Stupid requirement. The guy did a good job which is all you need to know.

HughesNet is the worst internet service I have ever experienced. I have spent hours trying to fix my service. At present I am unable to connect to the internet with any devices in my house. This was after working tech support. I have requested that my service be cancelled. It has never been satisfactory... Never able to stream movies because of endless buffering problems. Extremely slow downloads. When I call they do some mysterious check and say everything is fine. It’s not fine! I don’t want to pay early termination fees! I’ve had this service since 2017. I rely on my AT&T phone service for internet. I’ve paid enough!

I have attempted to speak with a representative about my service not working. This has been going on 3 weeks. 3 weeks of me paying for a service I’m not getting. My last call resulted in the girl telling me to call back in a few days. Meanwhile, I guess I need to be researching other providers since HughesNet doesn’t care.

Our dish was installed about a year ago. It was put on the side of our steel office building. After eleven months it was very loose and we lost service. I reported the problem which was finally fixed after two weeks of no service and conversations with 18 HughesNet employees and contractors. Our situation is probably one of the worst examples of customer service that I have experienced.

I only had the system a short time and it would never stream movies to my Apple TV. On two separate occasions I spent 1.5 to 2.0 hours on the phone with your technical support in attempt to fix the problem, but it never worked. Then when I asked to have it disconnected you charged me $405 for an early disconnect. I think this is not a fair assessment, the system never worked. I told the salesman that signed me up that I use it mostly to stream movies and very seldom use the internet at home, he assured me that it would stream very well. If this is the way you do business I don't think you will very long, I'm telling everyone I know what you did.

Payment questions. Had trouble making a payment online and checked with customer service for help. Was very satisfied with the solution.

I run out of data too DAMN FAST! Upgraded to the next larger package the very same month. BAMM; OUT OF DATA AGAIN BEFORE THE END OF THE SAME MONTH!??? They installed the same exact hardware outside. That Dish.Net had previously installed. RIPPED the EXISTING coax cable up out of the ground and hooked it up to the new equipment they installed. So we're paying more money for the Same damn thing! Zoom in on the equipment #! The same hardware just a different pole!!

In my own opinion it is not very good with the signal because, you can't see a movie completely. It stops very frequently, the signal is very weak.

Was excited to change to HughesNet, but now very dissatisfied with your service. Want to get out but you will charge a $700.00 fee. Did not understand that fee when I enrolled in your service. Uses data too fast.

Somehow I got switched to paper billing and I missed it and got behind, my fault. Called in and was told that paying my bill by a certain date would be ok. Two minutes after the call service was cut. Paid the bill and again a few minutes later cut again. Seems I still owed $3.02. Paid it and it took half a day to get it back.

Horrible service!! Very slow, from it supposedly being the fastest internet. I went from 50 Mbps to 150 Mbps, $70.00 to 35.00. More than triple and half the price. I originally switched to Hughes for the price, and how good they were supposed to be. I actually did not even make it 19 days before I cancelled. Ran out of Data, had already called 2 times, could not even watch Netflix, movies just buffered continuously. Not even strong enough for my laptop... The gentleman who installed was very unprofessional. His wife called 4 times in 20 min he was here (I don't care about that). Except, she kept calling to see when he would be done. She made him fresh cookies and wanted them to be hot. He removed old dish from prior service, just left it laying right in drive at gate, lecturing me about how my current coax cable was so old they did not even use it any longer. But yet he did not replace it like he said he was, because he had to get them cookies!.

1st plan=10 units, bought next plan for better service (20 Units) told on the 1st plan, we would have plenty of units to cover 2 Pcs ad my RUCO. I have tried to send this issue several time but can not get past last page of this survey. What can we do to fix this problem for better service, neighbors & friends are interested in getting HughesNet themselves

I spent over 2 hrs to try and get router back up. Was hung up on 3 times. Did everything I was supposed to do. Was disrespected. My lady was disrespected. I thought at 70.00 month I was already paying ins for equipment and service technicians. Router is still out. Has gone out several times this month. I'm not paying for any service next month and stopping your ability to draw on my acc. I refuse to pay 125 dollars for something that is your problem. I'm reporting recorded conversations and pics to BBB, FCC and both Tx and US Attorney Gen's office.

I wanted to know how my daughter's 2 hours or so of laptop use to do her online course work could have pulled our usage down 14%, in only the second day of the new cycle. The explanations didn't seem to add up. I asked if I could be sent an email detailing the usage for the two days. She told me she would send it, quickly wrapped up the call and hung up. I STILL HAVE NOT RECEIVED THE EMAIL AND NO, IT IS NOT IN MY SPAM!

Hughes Net problems. I had Hughes net installed on 1/7/19 and have not had good speed as of today 1/15/19. I have called every day and no helps... I must have an engineer call. I leave a time to call but no calls.

Contacted Hughes Net to help with connection of a Google Home Mini, they were happy to help if I agreed to sign up for $199.00 on a program they were selling. Google called me to find out what had happened and was very upset with Hughes Net for not walking me through the problem. Google walked me through and thus fixed the problem at NO cost to me, that is why I am not happy with Hughes. Beware!!

Internet connection problem. We made an appointment for a technician to come out. Tuesday was the day they were supposed to be here, they called to change the date to the 18th Friday. I had a previous appointment and wanted to change the date. I called and they said that they were going to be out on Tuesday between 11-2. No show...so I take it that Friday is still on. Your operators don't have a clue what is going on. My God this is crazy. I need to change my technicians time to come out but I just give up. All I want is Internet...that stays on.

This company completely sucks.. Don't get it..Nothing works right. Slow to stream always buffering.. poor customer service.. Just plain junk.

I would recommend Hughes Net for internet. The customer services we excellent...The rep I had read very nice and very helpful to my needs for the service.

Had great woman by the name Kate. Have a lot of patience and very knowledgeable. Very nice. Helped me with Data and finding a coupon to lower bill. Ended up with more data and cheaper bill. Thank You Kate.

Terrible public relations and lack of professionalism! It was not clear to me that I had a two-year contract. When our service was not adequate I tried to terminate and was informed that it was going to cost me $385 to terminate my account. It became a “I said they said” type of conversations. I did not sign a contract and I asked numerous times that I wanted a signed hard copy of such a contract. I was told that it was only verbal and they dealt only paperless. The only persons that acted like they cared were the customer service reps but the supervisor could’ve cared less!

Not happy at all and I'm not filling out one of those redundant, biased surveys. Your staff is rude, that's if you can understand them. You don't furnish MAV TV. No MAV! Unbelievable. May look at going back to Direct.

Paid for satellite dish, several months of service, never had one minutes service. Customer service refused to help. Now, about two years later, have been referred to collection agency. They want me to pay for NO SERVICE EVER! Worst company I have ever dealt with in my 70 years of life. Would NEVER again deal with this crappy company. How dare they screw retirees like this.

We got the 20 gig plan and went through it in 4-5 days and never knew it was high speed. Video calling is not supported is what they told me after I had already signed up. It is fuzzy video and delayed conversations. Video's buffered always. We've had it for 4 months and the cancellation fee is $325. The customer service people were very kind about letting me know that what I have is as good as it will get and the fee can't be waived or helped. Not for video calling. Not for watching videos. Can do slow speed surfing just fine.

My call on today was great. The agent knew what she was doing. I give her 100%. Great job!!! I was glad that the agent was kind, help me with my problem. Agent knew what to say. Gave me my credit while my service was out from December 7-12th. Great job.

I had HughesNet for 3 yrs. In those 3 yrs. my bill went from 80.00 a month to 140.00 a month. I finally got out from under this overrated service about 2 weeks ago. So they send me a box to send their junk back... Says I need to send the arm off the dish back??? I live in Northern Wisconsin, I am disabled and there is no one in their right mind, that is going to climb up on my roof with 10 inches of snow and ice to remove the arm... So I call and they say they will send someone out to remove the whole thing. That has not happened yet, and it is stated in their return letter, you have 21 days to get it returned. So today I call UPS to pick up the box of their junk... They want me to pay 16.00 to pick it up. I live in the sticks, so I called HughesNet, they so kindly said it is my problem. I live 25 miles from the nearest town... So beware, they will still try to screw you, after you cancel their overrated service. I had to give them 1 star to complete this survey.

Senior Citizens, PLEASE BE AWARE that HughesNet will take advantage of impaired older customers. My 88 year old mother wears hearing aids in both ears and does not hear very well over the telephone. Unfortunately, she signed up for TV/internet/telephone service through HughesNet. After many months of unsatisfactory service {just read all of the other people's posted complaints}, she notified the company requesting them to cancel their service. The next month, she was charged a $400 penalty for cancelation. When I called the company billing department, I was told that she had accepted a verbal contract over the telephone. After explaining to them my mother’s hearing impairment the company would not refund a single penny of the $400 penalty. I am very pleased to see that their service rating is extremely low. Please think twice and then think again before ever accepting service with HughesNet.

Don't do it folks, don't do it! I called to cancel my one (1) year contract after having the service for 2 months. We found out real quick it was horrible service. Netflix, emails and a few small downloads or updates on mobile devices HA! Don't even think about it bam you've reached your limit. So the first thing is upsale. "Oh you need the bigger package." I said, "No I want to cancel." "Oh okay well you can pay out the rear end to cancel. Or stay till your 2 year contract is up." I said, "No I didn't sign up for 2 years." "Oh yeah you did. We don't have a 1 year contract." Guess what? No paperwork to prove it. So in April of 2019 at the end of my 2 year contract I will finally be done paying $94.93 a month for a joke of a plan! Don't do it folks! Don't do it.

I had an appointment at 6 pm, I assumed was my time, mountain time, since I told technician it was after I got home from work. My phone rang at 3:45pm while I was at work. I couldn’t get to it. No message left. I called back and it just went to a line that answered HughesNet. It should be rescheduled. And we agree on the timezone.

Marissa was patient in listening to my problem and reassuring as she walked me through each process. I was very apprehensive in navigating around the computer, but she relieved and encouraged me that it was storm conditions and not my ineptness in not being tech savvy!

I contacted customer service and spoke to Abelina and she quickly fixed my issue. She is professional and friendly and a valuable employee. Great work HughesNet Team??? Thank you for The Great Service!! From a very satisfied customer from Louisiana.

After numerous attempts to fix internet and no luck. I tried to cancel and they like everyone else above did nothing and charged an outrageous cancellation fee. Even though the only reason I was canceling is because their service wasn’t working as they had promised.

I would give 0 stars if possible. They scammed my 90 year old grandfather to switch to their service instead of the unlimited high speed data that he had. Figured we would try it. It's more expensive, has bad signal and now they want almost $500 to cancel. Then on top of that they said it will cost another $200 if we don't return the antenna from the roof within 45 days. It's January, there is snow and ice covering most of the roof. They put it up there, they need to come get it down. Stay away from them at all costs, or it will cost you a lot.

The sales person lied when selling me my set up. Now they are getting me for over $300. That's how they scam you. Guess what? I will be on every social media out here along with my large family telling what this company is all about. Including a complaint to the consumers protection agency about.

Buffering. After 4 phone calls that agent stated at the end of the conversation, in each of the 4 calls, that the problem had been resolved! Not so. After the last one the problem got worse!

I had a very good conference with the reps. I talked to. I was still not happy with the billing concept but I will deal with that later. The reps. were very helpful in their information o me.

No internet problem. The problem could not be fixed so I am being sent a new modem. The young lady was pleasant and did all she could do. I'm pleased with her help. Thank you.

I just want someone to know that when you call customer service, you get totally different answers. I haven’t had HughesNet since the summer and they put a late equipment fee on my account and let’s just say it wasn’t cheap! My mom and I have totally separate accounts and they charged her for the late equipment fee as well and they said it didn’t show that on their end! She called the bank and they reported it fraud. My mom couldn’t take it anymore so she had to cancel her service and since I went to Gen 5 and it wasn’t any better I don’t feel like I should have had to pay an early termination fee because first of all I was a customer for years!

Problem with speed. Clara was very nice and honest. She explained to me the problem and proceeded to fix it up for me. Thank you

Amanda was VERY HELPFUL!!! I would recommend a nice big raise for her!!! Warm, caring, patient (very)…she is an asset to Hughes net. Hire more like her please...We definitely need them.

Of this service

I have three weeks with this internet and it is very bad, it does not work, the signal goes out and the internet is very slow. I am not happy with this internet and I do not think that I continue to pay for bad service.

I had a 41 dollar credit to my account and you proceeded to take out 31.53 out of my bank account. This is unacceptable! And you won't credit my account. A prorated amount for 3 days does not add up to 31.53. I want my refund. Not spread out over a year! Keep your grubby fingers out of my bank account! I pay 2 to 3 weeks in advance so this doesn't happen! I want this fixed please.

One he could barely speak English. He resolved absolutely nothing. Out internet is still very slow. Worst service ever. Now we are stuck in contact with horrible service and nothing to be resolved! I will be reporting to the BBB will let all our Acquaintances know not to go with HughesNet service.

Could not understand the person I was talking to. So dissatisfied with the service that I will be closing my account soon and getting a different service.

We had internet through HughesNet for about 3 months. In that time, the internet went in/out daily. They came out to "fix" the problem at least 5 times. I finally canceled service, which took 2 hrs on the phone. They sent me a box to send the equipment back, which I did shortly after receiving it. 2 months later, they charge me $327 with no warning! Because they claim they didn't receive the equipment back. I called to get a refund and I was told I would receive it within 24 hrs. 2 days later, nothing. I call again and the 2nd person tells me 10 days! No way to rush it. Worst service! And worst customer service I have ever experienced! Do not use this company!