HughesNet Reviews

I had an issue with my bill, when I was paying it online and even though I was up to date on my bill it showed I owed 2600 dollars. So I called to straighten it out in which the person I talked to was very helpful and assured me that we didn't owe what it showed.

I just have gotten my service installed on Feb 9th. I called I don’t know how many times with problems the first week. Since then, it has been like a snail's pace slow. I thought Gen-5 was the BEST? The last service I had was bad but now I see how their bad was actually good. On top of all this I know I’ll never get be $150 MasterCard as promised.

Can't watch but one TV. Internet is very very slow and the voice on the TV is slow ???? as well. Needs to improve.

Can not stream a movie from Directv. When you ask a poor English speaking customer service person when the contact is up they think you are saying cancel. Very bad customer service.

This is the worst service I have ever had. I have called numerous times trying to find out why my service is so slow I even upgraded it hoping it would make it fast.... But nothing has worked and I pay way too much for only internet anyway. It is ridiculous and I would not recommend this company to anyone. I can't even watch my Roku box so I am basically paying to see a black screen! Do not get this service, very disappointed. I will be happy when my 24 months is up!

Great service and customer experience. Very helpful will recommend to anyone who needs this type of services. Thank you for the help. If I need further assistance I will contact you for further information about my account.

I moved and no longer required their service as I was renting a home where their service is not available. When I originally signed up with Hughes I was in a location where they were the only option and promised no extended contract. Attempted to cancel & they informed me 2 yr. contract. Rep. stated would check into and I received no feedback. But received email stating my issue had been resolved and additional billing. Contract and email is fraudulent.

Very satisfied with response from representative when inquiring about upgrading my internet service. The representative was knowledgeable courteous and helpful.

I had "Great Customer Service". So happy Hughes Net resolved my slow internet issue in no time!!! So appreciate it... Thank you!!!! I would recommend Hughes Net for customer service and resolving problems to help customers to be happy!!!

I was not able to take the survey so I thought that I would say that my transaction was taken care of in a very professional manner.

The service was very great and I appreciate the customer service team as well. The representative help me accordingly with all my needs, and their technical support team is awesome as well. Thanks for your great team at HughesNet.

Have had internet every day and so far very happy! I have recommended Hughes Net to my neighbors who have trouble with their current provider. Thanks for the wonderful customer service also.

The service sucks for internet service, I do not even know how they can call it service at all. I have had it for a year now and it's the worst. It never works. 15 minutes to download a page crazy! I finally broke down and cancelled the service today and I knew there was going to be a huge fee. 535 bucks! Not a small fee by any means. They will not take off any part of the cancellation even if you give them back all equipment and the system never worked from day one. The only reason I waited a year was it would have been more than a 1000 dollars to cancel right away so I just paid it down over time until I just bit the bullet and paid them 535.00. Use your cell phones hot spot. It's much better. If you order Hughes Net you will be sorry, please do not make that mistake that I did. Have a great day.

My service continues to "spin" constantly. Same reason all other service calls have been made!!! And you continue to use foreign customer service for US calls!!!

We are in an area just outside of most internet services. Hughes Net works good for us, it is not the fastest but it is reliable. Happy with the product.

I was told there was some storm in Texas that was affecting my service and the tech said he couldn't do anything until the storm passed. He was going to call me at 9:00 a.m. the next morning but I never received a call back so tried to get on the internet myself the next morning and was successful.

Your customer service people are courteous...and tedious. There is little value in putting info into my file. I have become fatigued with being told "we are going to do a one time courtesy..." Apparently, the reoccuring problem doesn't get into my file...where previous customer service people have given me "a one time..." My tech and I have been together so often that I am familiar with his family and work history. Ryan is really good but it always take about an hour on the phone with a Hughes Net customer service person for me to get repair arranged.

This is the second time we've contacted Hughes Net for help very internet speed, it's been tested and is less than one. Your support people don't seem to be at all interested in helping us, We are supposed to have 25 speed. We will be changing ASAP if no one cares. A friend of ours who is an I.P. tech said Comcast would usually pay off the existing contract if we went with them. If you all care about your customers you will do something to help us...

Service provided by Hughes has been excellent, no problems, staff was very helpful, service was 5 star, no long waits on phone. Would use your services again. Thank you. Ron **

I have talk many times with Customer Service and have yet to ever come away without being so mad. And no matter what you say or tell them they are never wrong. I had a problem with them charging my bank card which I didn't approve but they say somehow it was set to auto payments and I never auto pay anything. I paid for the month as usual and I look on my bank account and they have took another month out the same month. When I confronted them well let's say it wasn't pretty. Got so pissed I told them to replace my money and they would not. Said they would give me a credit not my money back. The money they took was money for other bills but they were not concerned about that. When my contract is up will never renew with this shabby outfit again. Rather do without internet than put up with the headaches of this Business.

I called to hopefully have my billed lowered. We have Hughes Network at our lake house - not there year round. We pay approximately $80. mo. She was able to lower our bill by $20. mo for 3 months. That does help a little. She was very nice and did the best she could. We may try to go to another company such as DSL after 3 months.

I cancelled service September 2018. I was told that if I wanted service again I had till March 2019 to reinstate without installation charges. In March 2019 I started getting charged again for service that I never requested. Staff helped me to delete the charge, but I was not happy that a company would just start charging your credit card for services not requested.

The satellite signal is very weak. I have had it for three weeks and am very disappointed. The technician came back out, Hughesnet has sent a stronger signal, but still no improvement.

I wish the customer service person listening not arguing. The service is very poor, very little time I have acceptable speed of service available. I need to use my cell phone to get on to the net. It must be solution for this.

I was not able to get all what I have initiated ordered for Phone, Internet & TV. I ended up having the Directv only. I did not receive a refund for a one time charge for the internet which was never made available to me. I was told that all home service repairs was free but turned out there is a $99.00 charge for every repair call unless I purchase a $8.99 monthly protection plan. I am screwed for a 2 years contract. It turns out to a higher cost program than Spectrum who I left them because of an increased rate.

If I could give this internet service 0 stars I would. Horrible service. For the amount of money we pay for this it should be way better. I hate it and regret getting it.

Great customer service experience. She was able to find out all the answers to my questions. I love Hughes net. It has given exceptional service, and for the most part no issues with billing.

I have been receiving a discount of $20 a month for the last two years for a service that I never received. I have been on Gen 4 since I installed initially. I called HughesNet to ask why my bill had increased from $51 a month to $71 a month because I had upgraded to Gen 5. My internet pauses buffers constantly but yet I'm paying more.

Michael had to adjust payments and usage date. He did it to my complete satisfaction. This experience was diametrically opposite of my last call to customer service. Bravo Michael.

I called on 3/14/2019 to request refund. The info was taken but I was told I would have to call back 24 hours later to request the refund. I did so and now I have to wait 29 days for the refund due to billing cycle. The experience was fine but the long wait for money due to me is not.

The technician was very nice and helpful. He was very professional and courteous. Install went smoothly in less than an hour. He explained how I should return my dish equipment we are upgrading and also suggested I register online to track service usage.

Our internet never gets good signal. If we ever get a chance for another satellite provider we will change provider.

Lots of trouble with service phs when calling in :0 and getting to tech support. When I did get through it was better but not sure I am happy with agreeing to upgrade. :0

My third call was excellent. I received efficient expert service from AJ in resolving my slow internet issues. I completed a previous survey regarding my attempts for support before this call. They were not as successful. The first agent from the Philippines continually asked about my weather and would not move on after I answered the same question three times. The second call with an agent in Texas failed.

I have spoke with many associates. Still having issues. Last woman in the Philippines we spoke with for 2.5 hours finally got it an idea. Service is jacked up. Bad modem. Waiting on another call. She was patient cause by this time we were frustrated! At times she was snippy but we were too. Not sure what I am going to do yet. I am still shopping around. Cause it's been wrong from start of service. I told them I had a daughter in college. Husband has own business. We have a home office, TVs, tablets, watches. We use a lot of gigabytes yet they put us on a single user plan. Customer service didn't listen from the start. What would you do if you got service like this. It's not pleasant to have to do speak to so many people in and out of country. Yet still waiting.

Hughes dish rarely worked when we had it for nearly a year and a half. I have seven months left before my contract and paid the early termination fee. The only person out of the three other representatives that was considerate was Carlos **. The first rep I spoke to couldn’t get my address right, I had repeat it 3 times. In the end, they ended up shipping out to our old address in VA. So I called again March 6, spoke to Lionel, account manager and he assured me he’ll send this to Az in 4-5 days. We are now a week out, so I called back. Spoke to John (account management). He was going to ship me another box, but I explained I have lost their trust in doing what they’re supposed to do.

Alex was very helpful, I had no idea that I am supposed to unplug my modem 1-2 times per week, in order to get the constant updates to make my service better. I followed her directions and my internet started working right away a lot faster. I was very satisfied with our phone call. She went above and beyond. You definitely have a very good representative here. Thank you Alex for the best experience ever on one of my phone calls!!

Hughes Net customer service was very rude and not helpful at all. I had someone use my information to get internet and Hughes Net wanted me to pay the cancellation fee of three hundred some dollars. I even had a police report of someone using my debit card. (Non-English speaking **.)

THE young lady was friendly, knowledgeable and very helpful. She answered my questions and solved my issues quickly and completely.

Yes when I watch Netflix it loses service like every couple of minutes and I have to restart the movies.

The installer didn't tell me it makes a difference where you place the WiFi router so he put it in an upstairs bedroom. Now I have a poor signal in the downstairs living room which is the main area I use. When I called about it, you want to charge me $150 to come out and change the location. Not good.

My internet speed fluctuates constantly and I cannot use it when I want which wastes my time and causes multiple problems for me. When I pay for a service, I want that service and all I've gotten is frustration!

Mr David ** answered my request and handled everything that I needed to know. I am now able to get on my account and find what I need to know in my future needs. All I needed was to register my Hughes account.

I have asked for a follow up after my last call did not get it. The response I get is everything is fine. It took me three time to answer your survey as my internet keeps shutting down. But there is nothing wrong with my system. I will be replacing Hughes net as you don't need me just my money. Say BYE.

My wifi & router do not perform as advertised. Agent tried 2 explain that this is what my program offers. I am extremely unhappy with my service, I will stop in May when my contract is over. Just got a message, "Internet lost. Try later." Typical.

I had very good service from the young men that got us hooked back up again and extra good time and service from the man that helped me get everything done. Very well polite and understanding. Would give them all a 100% job. Thanking you for the help. I like your company very much and the service you provide. James and Sue **.

Overall happy with the quality of job done, he arrived on time and did a professional job on installation and informed us on what he was going to do prior to starting the work.

Yes I talk to a very nice young man, Luis. Such a nice person. I gave him a 10. He is a keeper.

Was very friendly and pleasant, was very prompt and fix the problem swiftly, Was very knowledgeable with her answers of my questions and spoke very clearly.

We had this service installed in our home so our children could do homework. The service was terrible and we had to cancel it. They said there would be no fee because they could not provide service to us that we could use. Months later after 0 communications with them we get a collection call for $480 for termination fee. THEY NEVER CANCELED OUR SERVICE. The collection company said this is a shame they do to customers they cannot provide service to and make money off of them. This company is a joke!!!

We called Hughes Net to have our dish removed off of our roof and put on a pole as roofers are coming to replace our roof and they needed it removed. The service guy came and said he was not allowed to remove it off the roof. I told him it had to come down because the roofers are going to put on a new roof. He insisted he could not. Hughes net put the dish on. It should be Hughes net responsibility to remove. So since serviceman was not going to remove Dish I asked for him to do the second part of service call which was to put up dish on the pole. He said he could not do until they got some type of survey which would take at least a week or more.

Not too impressed for the price. Not doing nothing major with the Internet. It is extremely slow honestly. Would not recommend it to anyone else but the person that came out and hooked up the internet. Did awesome.

Living in Colfax Louisiana is nice but trying to get reliable internet is difficult. HughesNet not only showed up as scheduled to install. They did a great job installing and made sure everything worked right. I highly recommend them.

The service to be provided by Hughes is unreal.. Why does it take 3 to 5 days for someone to get in touch about my issue. When the contract is completed, I'll be looking for another internet provider.

Ongoing issues. Our phone service has been atrocious for almost two years. I’ve spent many hours calling people in the Philippines trying to get resolved. The internet is so slow it’s painful. I would not recommend.

“High” speeds seem to run from .19 to .52 megs. Can get quicker speeds with dial-up. What's the deal with this? We were told speeds up to 25, but this doesn’t begin to come close. Was also told I would receive a $100 visa gift card that hasn’t been received.

1st week service was a bit slow, but tolerable. Second week networks would either not be connected to or drop out after delay in hookup. The installing service customer service was polite and clueless, then transferred me to some outfit in MI. After hours tracking the possible problem I was tired and physically exhausted and arranged to callback following morning. Probably got connected to the janitor who wanted to start all over again and left me waiting all day for a promised callback. Then I got an email with what amounts to a taxicab meter type indication of the charges for this “tech service” help.

The internet is so slow I cannot even get a speed test done, has been this way since day one, was just hoping it was the winds we had. I have turned off my WiFi on my devices and will be contacting y’all soon. Also had to remove the pole that the satellite mounts to due to the park not allowing permanent poles.

Your people contacted me last week about needing to replace my dish with an upgrade. After several phone calls trying to get back to them we set up a time and date for them to come to the house. Anyway I waited all day on Saturday for them and never received a phone call and they never showed so now what?? My bill is up and my signal sucks. Can't watch Netflix. I'm pretty sure it's time for me to switch providers. Ugh.

My internet was slow that I couldn't get online. I talked with tech and he checked to see and rebooted system. Seems to be doing better at the present. I upgraded to see if I could do better with the service and keep my payment a month about the same.

Internet slow, weak, cannot watch Netflix, etc. Customer Service worse! Incompetent, incompetent, incompetent. Slow, aggravating, put stupid satellite where everyone can see from the street.

I had the worst customer service experience and do know if I'm gonna break my contract but I will not recommend.

In May of 2013 I became a HughesNet customer. It was the only internet service provider available...and they take full advantage of that fact. Just the rental fees for the equipment ran us $70 a month, and the internet was slow and prone to not working properly anytime a sprinkle of rain or a gust of wind exceeded 2 mph occurred. I was FINALLY able to replace them a month ago. I am STILL waiting for the packaging to return the subpar equipment. They also charged me over a 100$ for Internet I did not use. When I cancelled I was told that the only thing I would have to pay was a 130$ cancellation fee. A month later, they send me a bill for over 230$...for service I didn't use and without sending me what I need to return the equipment. I REFUSE to pay for HUGHESNET'S NEGLIGENCE. It's bad enough that I've had to deal with terrible internet and AWFUL customer service.

Very helpful and courteous. He took the time to help me with everything I needed. I would recommend this help to all my friends.

3 years never late on bill. I decided to cancel. Serve you. Helped yourself to almost $400 and then took a month to return my money! This is the worst company ever!! You people are HORRIBLE, DISHONEST, RUDE!!

Much faster than Frontier. Excellent service and installation. Installer described operation of remote control and cleaned up around the dish.

System was down for 2 weeks - Dish was pointed at the ground due to loose mounting. Would appreciate not being charged for last 2 weeks but when it works it’s great.

We were transferred to a specialist and she was the ultimate in professionalism. She was personable, courteous, and worked very hard to resolve the issue (adding a channel). She spoke clearly and was very easy to understand. We were thrilled when we were transferred to her.

If you’re an online student do not purchase any service from this HughesNet... The internet is slow. I had to go to the library to complete my school work. When I canceled the plan I was told that I was going to have a certain amount of time to pay the cancellation fee because I had a 2yrs contract...HughesNet took the payment out of my account on the billing date and that was not the agreement. This company sucks, poor internet services and poor management service as well.

I will definitely tell everyone I know never to use this wifi. Worst wifi I have ever 'tried' using in my entire life. Never worked from day one. Customer service was zero help. I spent over 8 hrs of my own time on the phone trying to get the wifi to work.

Request to let wife make decisions on account. Very well. Tech answered all questions! Wife can make decisions on account! Will call payment in each month & not use card on file!

The account was updated properly. We deeply appreciated. Miguel knowledge and customer service, I am unable to recommend. The staff was a five star the equipment was not as promised for.our needs. :/

Went very smoothly for the fact I had 6 feet of snow on the ground at the time. We parked his car at the county road and put everything in my truck with chains on and took him up the mountain. Found a good place to install, took about 2 hours.

I can't connect to my smart TV to my wifi. I cannot sign in because it continues to say I have incorrect info. I have never signed in. I cannot get to customer help. Cancel. Sooo frustrated. Your site is very unfriendly.

Sadly I had to make a payment extension today regarding our Hughes Net service. The representative was very patient and understanding to my explanation that helped me setup a new payment schedule. Unfortunately it happens to the best of us when we can't make a payment, so thank you, Hughes Net for helping us and your continued internet service. I can't thank you enough.

I travel quite a bit for business so I really haven't had time to research the issue I'm having. According to the Speedtest results I'm getting excellent download and upload speeds but my devices (2 new laptops and my iPhone 7) seem to be chugging and slow to respond or open various sites. As of Friday I've begun utilizing 5G exclusively on all my devices to see if there's an improvement. It's better but still not as fast as when I was using Dishnet service with only avg 12mbps.

The technician was great. Our problem is buffering all the time. We stream our Netflix and just watch the major stations.

Never knew the equipment I rent was my responsibility to pay to repair, what a scam. And their Gen 5 service for 90 dollars a month isn’t worth it. Have internet service about half the time and is slow. Should of stayed with Frontier, big mistake, don’t switch. It sucks the big one.

I had At&t 6 gigs. You assure me I would have 20. It's worst than what I had. Not happy.

My experience with Hughes/Gen5 was not pleasant. We had Hughes because of where we lived in the country it was one of the only providers available to us. My father originally got us on their service. After he passed away in 2015 it fell upon me to help my mother with her bills and finances due to the fact my father never showed her how.

Tested with a tester speed is at 40 download but 1.07 upload. Something is wrong. I can’t stream properly, not on laptop or tv. Please help troubleshoot.

Love it! I Couldn’t ask for better service. I have had a lot internet service. This is the Best. ❤️ Love love love it.

Technician was very helpful. I am completely satisfied with the whole process, except for the length of time. That took over 1 hour. Shorten the troubleshooting experience, and I would give it 5 stars.

It’s very slow can it’s not working out well at all while watching Netflix. It has to load quite often and the streaming on the WiFi is also slow.

My internet is not working good. It’s slow when I try to watch a movie. It’s cuts off and on. Can you send someone out? Same with my computers. Thank.

The young man that came to my home, was professional, did his job, and did a great job. He answered all my questions and set all my equipment up. Great job! I have not had any issues with my internet service. Even during the bad storms we had, Internet did not go out, just got to say great job, and thanks for giving me such a wonderful experience.

I have never been cut off in the middle of searching the web or reading or answering something. I do wish it was a little faster.

Horrible Service. If I could I would leave Zero stars. HughesNet is trying to charge me an early termination fee when THEY can’t get service to my devices. I will be contacting the BBB!! Absolutely ridiculous.

Representative very helpful and quick to help in continuing a credit towards bill so I can afford to keep Hughes Net.

Too slow to stream Netflix. Just overall slow. We were told that we would be able to stream video but too much buffering going on. This ruins the movie experience.

Need to have your customer service people have more knowledge with UPS and Hughesnet customers. I was told by 3 people on the same matter and they all told me different things. For 1 UPS does not run on Sundays. I was told by the 3rd person they do. I was also told by the 3rd person I would have my modem in 24-48 hours and that wasn't true either. Hopefully the 4th person has all the right info. She did have to consult with her supervisor. So hopefully I have it March 11th. I will be calling for the 5th time if I do not have it on the 11th. Poor and misinformed customer service. Not a good way to have a business ran.

This is, by far, the worst internet service I have ever had, and I am old enough and been online enough to remember the early days of dial up. Their advertisement is a total lie. In the middle of the night, I may be able to get up to 13-14 Mbps, but during the day and evening I can't even get 1. I go to school online, and do some of my job online, or did until I moved out of town and got HughesNet. I bought an Amazon Firebox when I lived in town, but now I can't even use it because the streaming speed is so slow, it buffers every few seconds. If there is another internet service in your area, USE IT.

Would like to take time to recognize technician John **. Confirmation number **. He was very polite and really concerned about resolving my issues. He was knowledgeable regarding issues I was having and went above my expectations regarding resolutions. He was very articulate and educated, an excellent customer service representative who remained with me until issues were resolved. Can't say enough about him.

I have had Hughes Network for 1 week and it went out on me when I called technician did test to find I had a bad modem and a bad dish. So I'm without internet before an installer will come and redo. It's disappointing but I do understand these problems.

The process was easy and professional. The system is working wonderfully. I was especially happy to find this company easily by using the television ads. Was not familiar until I saw the TV ads; glad they were put there. Was without internet without nearly three weeks because I was unable to communicate with AT&T. Thank you, goodbye.

When I returned home from a trip away for a week, from March 2 to March 7, I found that all of my allotted data (10GB) was gone... Consequently, I called you customer service line and after explaining my concerns, was put on hold and not given any logical reason for my data to disappear. I was told however, that I may purchase additional data, and my purchase for that data would be reflected in my "this month's history" in the yellow dot/data token field. I completed a purchase of 25GB, and allowing for passage of a reasonable time, went back to the usage history screen. For my period March 2 to April 1, the chart or graph is totally blank! I have no good feeling about this. My "previous month" usage showed a green field referring to my remaining data. The current month shows no such aid.

Switch internet provider in Jan. Got installation of 1/29/2019. Paying for 25Mbps only getting 8.4. Horrible I cannot play games even on a CD or watch a video without it reconnecting, freezing. It is not worth $60.00 a month. Take my hard-learned advice and use another provider. They lie and blame the weather for the slow speed. I think a civil lawsuit is in the making. Please, please we need to file as many complaints as possible to get the FCC involved in the fraudulent tactics. I discussed with the foreign rep who assured me that I can watch videos and play games except for multiplayer games. Apparently, it does work on any type of game/ videos. So sorry I was Duke into trying their services and now stuck with a 2-year contract with them.

Installing - The guy was very polite well spoken and very helpful. He told me his name but I can not remember it. Over all very good experience. I would recommend to friends and family. Thank you so much.

Called about amount of cost. Very nice person. I just feel the charge is too much. Other services not so much.

Lower than taking from account shows $49,99 and taking out $69.35 and never explained why. Over $20.00 difference than told of the cost. Seems like paying for more than what I have gotten. Was pleased the way the lady explained to me how was done. Can't remember name but seemed to know more than the salesperson did.

Talk to 3 people. Question I need answer was if I can use some else modem. He said, "Yes. Once we start to transfer we call back." First one very rude. Ask to talk to a supervisor. Put on hold and disconnected me. Second person we ask if I can use different modem he said yes. Third person did not know what we was even talking about. Why I do not know.

Can't stream Netflix, Hulu, or Amazon Prime very good at all. Constantly buffing or searching for service. We have an HD TV but doesn't play anything HD. It plays everything in low quality and still has trouble streaming.

Installation was great, but the speed is very slow. Was gonna try to subscribe for TV, but I can’t even watch a video on my phone. Probably won’t be re-subscribing after contract is up.

Oscar ** with My Wireless, LLC, did an excellent job installing our new service. He was very timely, friendly and efficient.

I’m out in the country, about an hour away from Oklahoma City. I’m thinking that this may be why my service comes in and out. It’s not a smooth flow. I haven’t contacted Hughes about it cause I figure they won’t be able to do anything about it.

Your internet service is not any better than AT&T! Buffers, hard to stay connected. Bumps you off!! I do not understand why it is so hard to get internet service in my area of Enid!! Unsatisfied customer.

Speed not fast enough and not steady and employees that you call are as rid as hell and I’ll never refer Hughes Net to anyone else.

My experience with y’all has been best yet! We were considering another internet provider. Their service was not good. I’m so glad we have your internet service!❤️????

We were very satisfied with the professionalism and experience our guys had. Very helpful. I will recommend HughesNet to friends. Thank you!

The system is too slow and always is loading. Sometimes is working in normal conditions, but too slow. Needs more improvements for better service. Thanks.

Internet/wifi is offline for hours almost every day. Does rain have this effect? I use streaming through my computer for my news, etc, and frequently see the image freeze when the service goes down.

I paid for wifi that I thought would work for my Playstation 4 but it is very slow. And then the person I signed up with said I would be getting a gift card. Never received that.

I signed up for this service through DISH. They said HughesNet was the only service in my area. They claimed that I would be able to use my work VPN even though they read to me that it was not recommended for VPN. Much of the time, I can't even get on my VPN. I am a medical doctor and absolutely need to use the VPN. This could seriously affect patient care. I want to cancel the service. When I called your company, they said that I would need to pay $400 to cancel. They said that DISH did not hook up the service correctly.

I talked to Alex regarding my billing. He was able to help me but what I do not understand I now have Gen5 and it is just as slow as what I had before. I also do not understand why would my settings come from Oklahoma? I would like to know what my bill is going to be. I am a older person set on a budget and would like to stick to it. Thank you Kim. I tried to send this to you but now connection was lost!

Not enough upload speed. Cannot even run 2 devices without buffering. Disconnecting from wi-fi as I’m writing this. I wouldn’t have subscribed to HughesNet if I knew upload speed was less than 3.

The service is a little more expensive than what I was hoping for but it is the only option for my area. The scheduler kept changing my installation date. The installer could not find my house and upon arrival was extremely rude to my husband. We are seniors without great understanding of technology. My daughter had to put him in his place because he had a bad attitude.

Do I like Hughes Net - Yes I do. Customer service was great. He should get a raise. Thank you all. OK now about other things the cost should be lower. Should get an unlimed band with. Charles

Doesn't work as you said. Tech had to come out twice in two weeks. Unreliable. Doesn't work most days and when does it's slow. Please remove it.

Bad service - hooked up and gone. No help plus gave a 10 dollar tip. You folks are starting out wrong. Oh you don t care you have me for two years.

My phone call was answered quickly and the representative was very helpful and fixed my problem with no problems and quickly.

Internet installation - Very courteous and knowledgeable. Done very quickly. Had expected to stay for most of the day during hookup, but it was completed within 2 hours.

Internet & phone - Great service with installer, was fast and seems to be working fine. Just got it. Like it better than Verizon. At least now I'm finally getting what I paid for. Paid several years before for bad signal and no internet most of the time. Thanks Hughesnet!!!!

One main selling point was a voice activated remote control. The sales person said this is great for elderly people. I talked to the technician while there to install and he said he wasn’t sure if he had one in his truck. He did not and a remote has not been provided yet. It’s been over 2 weeks. And the wi-fi signal is weak - usually one bar.

We are very pleased with the results that we are getting from the services that you are providing. I have been telling others about this great service. My son and his family are also using your great service. Thank you for bringing internet to our home.

My installer was so professional and knowledgeable. He helped me connect all my devices. The areas he worked in were very clean when he left. Internet working great. A very good experience.

I was very reluctant about Hughes Net because of the negative reviews. So far we are very satisfied with our service. Yes, it is a little slower than AT&T Uverse, however, serves us for our internet needs.

When I called SO many times about their internet service, it was down. A recorded message saying it was checking on my connection even after I no longer had the service. I shouldn't have to pay for something that wasn't working! I sent back their faulty modem, radio, and they still had it on my Bill. They told me that they were going to turn me over to collections.

Speed is ok, nothing spectacular! Buffering when downloading small videos from Facebook. Customer service seems good so far. Installation was quick, efficient.

Hughes net is faster than what we have had, but no where near as fast as service person told us it would be.

Great service from all the staff and UPS delivery. My internet had never worked better. Thanks. God bless. Would appreciate it if you could keep me in mind if anything new develops concerning a faster internet.

Did a good job. Was friendly. Like the service I'm getting with Hughesnet. Thank you. Looking forward to a long time with Hughnet.

I do not want a service that does not work, and wanting to cancel ask me to pay the contract.

Sorely disappointed - Never seen so many spinning balls in my life. Works ok early in the morning (before 6am). Switched to improve my TV. Bad picture, lots of buffering. I feel ripped off!!!

When the tech came out to install the system I asked him to put my old password on and he said I could do it. Now my Google Echo won't work, I can't log into Netflix and my internet is S L O W. When I called the co. for help the woman said "we don't do that". I really did not like her.

It is sunny where I live but because it's storming in Utah, I have go without internet. It has been down 4 days now. The acct manager did offer discounts to accommodate the outage. I would rather have the service through.

I don’t believe the service is as good and they said it supposed to be, and I’m not happy with the installation. Router was placed it the back bedroom and the coax was run through the wall. I wanted it in the living room and through the floor.

The salesperson was awesome, very helpful. Installer was great, friendly, great customer service. Installer kept us informed of arrival and then arrived early which was greatly appreciated. Keep up the great work.

Great, our service installation performed by HughesNet technician was the best. Lots of information & easy set up. We are happy with our service in the country.

Service was installed but my phone was disconnected in the process. Install tech used my existing cable instead of running a new one into the house. I was without phone service for almost 2 days.

From the Moana. I've had this service. It's been slow and unreliable. HughesNet is one of the worst companies I've ever dealt with, don't even bother to call customer service for help they don't even stand behind their own equipment, will charge you a service fee to come out and fix their own equipment or click a button and say your service looks good on our end. On top of it you get stuck in a two-year agreement with these horrible people. If you want to save your money and your sanity never go with HughesNet.

He was very helpful and kind. Took good care of my issue. Good customer service, good service skills, thank you.

This is the absolute worst internet company I have ever had. It’s slow, expensive and doesn’t work 75% of the time. They lock you into a contract because they wouldn’t have any customers if they didn’t. They have thousands of 1 Star horrible reviews.

Degradation of download speed during key viewing hours. Your system can't run Netflix reliably during 6-10pm PT most nights. That was the primary reason for switching from Exede/Viasat to you guys. If I can't run Netflix during these times (< 3megs) I am not getting what I am paying for! The salesperson that sold me on HughesNet told me that should never be a problem. Well, it is a problem, I can assure you. Very disappointed!

Keep going down in the middle of the picture I’m watching and it gets frustrating waiting and watching it go on and off makes me want to turn the internet off.

It was great. Technician was polite and explained everything. Easy to understand and works great. Would recommend to everyone. Equipment good size, doesn't take up a lot of space. Please keep up the good service.

We signed up for HughesNet with the understanding it would provide capable service for all our devices, including gaming. That part of it not being suitable for that, was in the fine print. Sadly, I ordered the service and subsequently set myself up for a huge dent to my bank account. Rude appointment person, sloppy technician, mess left when he was gone, and within 4 hours of being a "live customer", it was evident we made a huge mistake. Tried to explain situation to customer service rep, he didn't care. Didn't help. He was clearly foreign and hard to understand. HUGE HUGE HUGE risk when you sign up - no trial period, no satisfactory grace. Just "oh well too bad for you, pay up".

I subscribed to Hughes Net on advice from Verizon Wireless. They stated my cell phone issues would be taken care of. WRONG! The cell phone service was worse than before getting Hughes Net.

Our satellite was out of alignment only a few days after installation. Because we purchased Hughes Net through dish we contacted them three times and each time was directed to call Hughes Net who then directed us to contact dish, exhausting. At this point, I was trying to figure out the pros and cons of canceling our service. Finally, in the fourth call to dish and then to Hughes Net, I receive Patrick as my customer service warrior. He not only solved my problem but actually stayed late at work to make sure the job was absolutely, completely undoubtedly correct! He was delightful throughout the entire situation even when put through the same process with dish. If all customer service technicians were as dedicated and took pride in providing the type of service Patrick did the world would be a better place. You're my Hughes Net hero Patrick!!

Our modem needs adjusted, poor performance. Please have someone contact us as soon as possible to correct the problem. Thank you very much.

Everything went great. The install was great and Hughes Net was very well handled from start to finish. Would recommend getting this to any of my friends and family.

I was frustrated with some of the things that weren't working, however, Hughes Net got right on it and took care of business. Technology is never easy, but it seems they do their best to make it as easy as possible.

The gentleman that installed the equipment was very informative and patient. He took time to answer all my questions and explain in a way I understood.

The contractors who came out to install the equipment are excellent, the scheduling and billing process has been excellent however I'm not getting good speeds on my television. I have Amazon Fire TV and I'm only getting .25 on the download speed but on my laptop and my phone I'm flying at 35.

Worst internet service I’ve ever used. Streaming videos via Netflix, YouTube, Hulu, etc consists of constant buffering. If you’re planning on playing online games, forget about it. Every game is so delayed to the point that they’re unplayable.

My internet is very slow, I called customer service and they couldn't fix my problem. I was told they were gonna get back in touch with me within 24-72 hours. It's been 3 days and am still waiting!

Our internet was installed in a timely manner at the time of the appointment. We were very satisfied with the service.

So far pleased with the service, no issues at the moment, but will recommend the service to someone if I was asked about service.

Can’t load sections of your web page. WiFi reception is often slow or lacking all together. Many web pages stall and won’t work. My cell service is faster.

Love it. Only thing is I wish It went with me so I could use it when I am away from home. Thanks for asking for my thoughts, now if you could fix it would make me Happy.

Not the service promised. Just as bad as Frontier. Max upload is 7mp and that's a far cry from the 25mp. If we're doing something wrong, or if there's something we can do to improve, please let us know right away, otherwise, we're canceling.

Very, very slow. After 7pm Netflix and any movie cannot be streamed due to buffering every 15 seconds. This problem started from day one of installation. Three calls to Hughes and countless personnel has yet resolve the issue. In their defense, they have been pleasant to speak with. Hopefully we can resolve my problems SOON!!

The sweet Lady that was helping me was kind and cheerful. I wish everyone was like her. She has a pleasant personality and I can hear her sweet smile through the phone. Please give her a raise! g

This is like coming out of dark ages. I tried switching to Hughesnet about 6 years ago. Tech was not able to get signal. I HATED Wildblue. So, happy we were finally able to switch, so much faster.

The internet service is spotty and slow. It has taken 2 weeks to get someone out to try and improve the service. I would not recommend the service.

Installation person was rude, late, messy, and disapproved of service I purchased. Service I purchased has performed below all reasonable expectations. I wish to cancel.

Setup was very good. Speed is ok, but for some reason the down load is not showing or no upload. I need to know more about you. I need it on paper so I can read it, not on an email.

The installation process was fantastic and easy and I couldn't have been happier. But the service constantly buffers when watching my Roku TV and if I browse social media on my phone at the same time, neither will work. It is extremely frustrating.

Fast easy installation and after a month service has been good. We will see what the future holds. This 20 word submission has been the only difficulty!

When I signed up I was assured the 20mb speed would perform seamlessly. That has not been the case. The internet lags when using my Wi-Fi, there is buffering while watching On Demand with Directv, and speed tests with while working with some guy outside the US was only able to reach 14.2. So far not a great experience.

Our internet service is horrible...I've call and had a customer service tech check the system and nothing wrong there... it bogs down and freezes the TVs up.

I am not impressed. Sometimes I get 18 mbps at most and other times as low as 3 mbps. Not much better than CenturyLink and I am paying $25.00 a month more. I need 20 mbps at all times. You told me I could get 25 mbps minimum. Help me out here or I will go back to CenturyLink. Thanks.

IT is more expensive and slower performance Service was fine but the internet is slower than I was used to.

This is by far the worst internet provider, or rather lack of provider. The service rarely worked for us, they blamed clouds, then over usage. Could never get service to work if more than one person was trying to use the internet. Then they charged us $400 to get out of their contract. HORRIBLE.

Internet slow or if it's raining don't work. I hope it gets better. If you would like to discuss it call me. My sister lives next to me she don't have an issue.

Installation was quick and even in the rain. Nice service person but quality of reception not what was stated. Cannot even watch a short how to video clip on YouTube. Must patch in with hot spot on my phone. Have heard should have gone with a different carrier but stuck in contract.

The worst Wi-Fi service I've ever seen in my life. When I called tech support we get disconnected and they're not even smart enough to call me back. They tell me my service is running on 5 on the 25 speed and still no one has been here to check the system. Your installer put the dish 5 ft from my trailer house and thinks the service is going to come through the trailer house. What kind of stupid people are you guys? I insist somebody comes here and checks this ** service or just come pick your damn equipment up. I'll get somebody else for Wi-Fi. CenturyLink sounds like a pretty good company to me. At least they won't lie to me 24/7.

The download speed and is slower than expected, even when close to the router. We will Need to purchase a booster.

Whenever watching Netflix movies we are continually losing internet connection about every 4 to 5 minutes. And I am not happy with it at all.

The internet is too slow. I thought we were receive 5gb but only receiving 2gb? We are very disappointed with the slow slow slow slow speed. Thank You Don.

Can only use one device at a time. I was told I had 3 days to try out service. Person I spoke to you cancel Was very rude. Very bad experience????

We switched, from CenturyLink, to Hughes Net because CenturyLink could not handle all of our devices and keep the high speeds, as well as being kicked off of the internet while doing important tasks on the computer. Now we find that the same is true with Hughes Net. I wish that we could use all of our devices whenever we want, but we can't because it can only handle 10 at a time. We have 4 smart TVs, all 5 of us have tablets, we have google home and less, a nest... it adds up VERY QUICKLY, so now we're can't use everything as needed. Otherwise, it's fine.

I called to find out what my regular billing amount would be, when the process date was, and why my first bill was less. Rep was helpful, understood what I was asking, gave me very clear answers to my questions.

Good overall speed for internet, however on-demand shows (on television) are interrupted every few minutes to buffer. Not worth watching unfortunately.

Every time that I try to watch a video on my iPad it stops numerous times. I know that is not my iPad because I can use it elsewhere and do not have this problem. I do not have any other problems. As a matter of fact I have enjoyed it.

Hughes arrived on time, quickly changed my provider and made sure everything worked before leaving. It has saved me money over Cox service and I am very happy at this point.

I thought when I switched over to Hughes Net I would see the speed increase but I have not. If anything it is slower. Sometimes I have to go the icon and make it connect. This is very frustrating. I should have just kept what I had. I am going to pay more for this and it doesn't work as good.

Was very helpful and Polite. Explained everything quite well my grandson could understand. Recommend it to other friends. The driveway is hard to get in and he came out without any problems or complaints from him. Very nice indeed.

I needed to upgrade my plan and my rep did so in a timely fashion. He made sure I understood the amount my bill would change to and made sure I didn't have any more questions.

My service is wonderful, after the horrible experience with Century Link, I will be recommending your services to everyone who needs internet and phone services. Many of our new neighbors have asked about your services and were unaware you provided landline services, I will advise. Thank you.

Was so slow, I had to turn it off to download. Was not worth the extra cost a month to keep. They wanted to charge us 400 to cancel. We reminded them it was Wisconsin and we can cancel within 30 days which we did. Now we are going to have to disassemble the whole works and send it back to them.

Haven’t had internet for a week and they are having to send out an engineer to address very slow and failing internet speed. Not happy at in the slightest!!!!

I definitely like my internet service through Hughes Net but I don't like the amount of GB for the price. I think customers should get more GB for the price we pay each month. But service is great!! I'm happy with my service.

Very good service when I have it, there is days we have almost no service. It may be due to weather cause when it's windy we lose it. But when I have clear day their service works great and couldn't complain but them few bad weather days.

The tech run lines all a8my house cause he was too fat and lazy to crawl under house. He drilled hole on wall across from outlet to keep from going under the house. DISH just crawled under there twice week before so it was very possible. It's ridiculous to have technicians who can perform the job as needed. My neighbor got it day before they said he used old cord to keep from going under their house also. Same man. RIDICULOUS!!!

It's slow and restarts it's self every 5 minutes so I can't watch anything. Somebody needs to come fix it or I'm going to get a different company.

Internet is so slow. Buffering every time on system. Not please at all. Have call tech support, didn’t help my issues.

I’m so over this internet service. If I had an alternative option I would have canceled it after a day or so! Never can stream any movies no matter the time of day or how beautiful the weather! Way over priced because they know people who are in rural areas have limited options! Highly dissatisfied! Will switch as soon as there is an alternative service in our area!

Installer left without connecting genie or tv to HughesNet. Installer left without installing printer or instructing how to install. Had to call tech support to get connected to network. Tech never installed printer. Sales did not bundle DirecTV/HughesNet.

Your tech was asked to put the dish on the roof, he told me he couldn’t. His ladder was too small, if he told me that I would have lent him mine. He then put it on my porch roof tangled in wires coming from the utility pole. He cut my optimum cable I needed for my house and business phone and spliced his cable into it to save himself time and energy. Because of the wires resting on radio we were getting very erratic service, even with rep on the phone your service would cut out every 3-5 minutes. I contacted your offices, the office of the tech and even the tech. I was given no satisfaction. Only the runaround. After a week without any progress on who was going to right the wrongs I canceled your service.

Andrew was very professional in doing his job and during the installation of the internet, if I had any questions he would take time to answer them.