HughesNet Reviews

That's not just disappointment. That's loses in my own business, stresses and unjustified waste of time - if to put it loyal.... It's not even a month we've installed HughesNet dish. Internet was slow from the day one. And I need it for business. Every time I need to use computer I have to call customer service. First I was naive enough just asking to fix the problem and yes, it can be fixed in seconds. But! The speed stays more or less normal for about 24 hours no longer. And I'm not able to set my Webinars, God forsake to mention Skype conference calls! I couldn't imagine somebody can run such a fake ugly business before I've signed contract with you!

When I first got the service it was great. Was getting download speeds of around 25 Mbps. Now if I can get over 75 Kbps it is amazing. Can't even download email in that form. Have to revert to Html at simplest form. I have tried contacting them to see if this can be corrected and after 2 weeks can't even get a return call or email. Now it seems that every time I try to download a file, it gives me a temporary error, try again later. After 3 days of trying this I have finally downloaded 3.5 Mb of a 2.6 Gb program. Now to even put this in I have to put in a rating of 1-5 stars. I wouldn't even give them a -5 star rating at the moment.

I was installed 1-11-19, the technicians showed up on time, well dressed, very professional and wore shoe covers. They were done in one hour and walked us thru our new internet, HughesNet is way above the industry standards. I wish I would have switched sooner.

Lost power of internet. Representative walk me through the problem and corrected the faults. Great attitude and a detailed run-down what I was encountering with solutions. Great job.

Landline - I was told it was never included in the order, yet I stressed I wanted the bundle when I first placed my order. My appointment today was from 2-5 pm. They arrived at 7pm and finished at 9:40. I now have to call for an appointment to hook up the phone. It's been a stressful day.

The lady was very kind and took time with me. I could understand her completely. Was speaking with well spoken English. Not a foreigner so I could understand without a problem. Very kind and helping to me. She deserves a raise. And a promotion!

Even with you the highest amount of GB your company offers, it is slow to load and is always affected by the least little thing. A soft breeze makes it screw up.

My wife talked with Rossy client services about our monthly charges going up from $40 to $70. She was very cordial and helpful to keep costs down for 3 months. We are on a fixed income and will seek other services or turn off our services if Hughes keep this steady inflation which is unfair.

Rose was great help when paying my bill, I had never used the system before so now I know how. Thanks to Rose. Thank you.

Make a payment was quick and the person was very smart and helpful and she good at her job. I hope I get her ALWAYS...thank you.. If all your worker are as smart and helpful. I think we all would be happy. We all should do a review once in awhile...

I've had many issues and 3 different modems. We just started service around. Since 8/2017 we've had 15+ phone/live chat, let's not forget the express repair trucks at a fee every time. Multiple times. 75% problems/25% fixed.

The internet been slow since the day they hooked it up. Every time I call they do the same check and it still slow as **. Hughes Net is a big ripoff so I tell them they can come and get their stuff. They tell me 400 for cancellation fee. It will be a cold day in hell before I pay that. I'm paying for service I can't use. This company is a big ripoff.

I am a fairly new customer and have direct billing. Two months ago my cc was hacked and I got a new card with a new number. Spoke with one of your agents, gave them a new cc #. Then I start receiving more emails about billing. Spoke with another agent and he gave me my old cc #. Feeling a little paranoid about talking with a “foreign” agent and would prefer dealing with someone in the US.

I ordered HughesNet in Jan 2018, they made me paid a lot up front for a business account. We used it for a very short time and our 50megs was capped off within a week. After 7 months of being limited frustrated of having very little internet and paying a lot for a service we could not use very much. Then when the satellite dish stopped working because of equipment malfunctioning. We was without service for two weeks. They finally sent off a contractor to fix it. This young men worked on it for 8 hours in one day and could not figure out why it was not working. He said he get another part and come back. It took him over a week to and two contractors to get it to work.

HughesNet services is poor quality service. If want surf internet fair. But I just started streaming movies and videos. It's not good at all. I can't even watch a movie...and you call customer service they run speed test and they say it's good. But when can't watch a movie or video it's slow service... I live in country and it's my only option for now but I'm not getting what I'm paying for. So I need do something else...and they run TV ads that this works anywhere anytime but I know that's not the case. I have been dealing with this for about yr. now and thinking about canceling my contract.

Wanted to upgrade. I was told I couldn’t in my area. Asked about Tokens. Not available in my area. Data doesn’t last but a few days.

We have e-mailed twice before and called to have the service cancelled. Service has been cancelled apparently, however the bill is not e-mailed to us. All in all I am not real happy with my experience.

I called about a 30 gig data plan. Was told unavailable in my area even after their website said it was available. They said I could buy more data. That makes no sense.

Me and my father have been Hughes.net customers for a combined 20 years. We live 100 yds apart and both have systems in our house. Up until now we have always received good service and call outs. On January 7, 2019 my father's internet went down due to a bad outside unit. I could replace this in 5 minutes if I had the part. I am of course assuming this is the only issue. Since he is 79 I make all the calls for him to set up a technician to come fix the issue. I called 866-347-3292 and was told that an appointment was set up for January 8, 2019 8am-3pm. We waited all day from 8 am till 3 pm with no phone call or no technician visit. I called January 9, 2019 5 times on this day speaking with several representatives who would give me the same "I'm sorry" or "I'm concerned." Blah Blah.

My internet won't send emails, at times it's been more than a day and the problem continues. I have contacted my email provider and Apple support and the problem lies with the internet provider Hughes/Dish Network. I have to leave my home and go elsewhere to send any important emails. I was told it may be slow bit. Not informed it will not work! I find this service to be unacceptable!

We receive a plastic "postcard" on the average of at least twice a month in each of our post office boxes soliciting our internet business by HughesNet. These cards are not recyclable and a large percentage are thrown away in the post office trash cans. I assume the rest are probably thrown in people's trash at their homes. Perhaps some folks use them to scrape ice off their windshields for a while until they break. They ultimately end up in our landfill which is already stretched to its limit. I am also assuming this happens all over the United States where plastic trash is at a crisis level.

We live in the country and only have 2 options for internet service. One of them I have had before and didn't have a fabulous experience so we decided to give Hughes Net a try. They were offering us 25mbps which is fine for how little we use the internet. When service was installed we found that we were receiving 1mbps, after several attempts to have this corrected for better service over the last 3 months we finally decided to have the competitor install service. I called to cancel my Hughes Net service only to find out that they would be charging me a $385 cancellation fee. Now in my opinion they were the ones in breach of contract since they were not providing the service I signed up for but they were completely unwilling to waive my termination fee. Long story short, do not sign a contract with this company as I have found that they are rather dishonorable.

No internet for at least 3 weeks. I was on the phone for over 20 min. And nothing was resolved. The guy kept asking me to go to Hughes net and I kept telling him that nothing would come in. Server not responding... That's all he did for me. Then wanted to charge me 50.00 to get someone out to look. No way was I paying for something I didn't cause...

Was a woman who could not speak English well. Was on phone 2 hrs. Could not fix problem. Fixed it myself. Horrible customer service plus was going to charge 125.00 to align satellite.

Had problems connecting printer to Network. Required password. Victor #**, immediately diagnosed the problem, identified which was the required password (there is more than one) and in no time I was up and running. He was professional and knowledgeable - fantastic. What a refreshing experience!

All I want to do is cancel my service and they keep putting me off. I want to cancel now. No longer want service. It does not meet my needs. CANCEL NOW. Account # **

Extremely poor connectivity & constant buffering for streaming video. Customer service was overseas and did not help despite their statement of fixing the issue. Expensive for bad internet. Disgusted!

Recently got a survey to rate recent customer service experience (which was very bad) but the survey was also very bad - it made it impossible to describe the problems and conveyed no useful information to HughesNet. If HughesNet is really interested in knowing about this bad customer experience I wish they would contact me and allow me to elaborate. Thanks if anyone is listening.

My phone bill went up $20.00. I was not told I was on a 2 year trial plan. This gal I talked to got my issues taken care! She was wonderful and got me all the help I could get! Thank You!

Great customer service! Hughes Net Service and related issues we also be shared when recommending Hughes Net. I have had to drive 14 miles to Senior Center for my Bible studies and mission trip information. Then 14 miles home.

Couldn't understand the language he was speaking. It would be nice to be able to converse with someone who speaks English.

The person I spoke with was very helpful and explained when our credit would appear on our charge card for the seasonal hold.

Service is extremely slow, worst service I have ever had. I called to complain several times. Employee would hang up on me. I even asked to speak to Supervisor. I also got hung up after I waited for 40 minutes.

I was not told ever think like the laptop would be slow. It is less then 40 feet. Also was told it would pick 2 time or more faster. I was told this until after it was put up. I would not have it.

HughesNet has been a terrible and overpriced choice, rivaling slooow speed DSL service. DVD quality video streaming and music (Pandora or any other service) continuously buffers at all times of the day and in all weather conditions. LAN and wireless connections to the Hughes owned devices are TERRIBLE. Customer service is a complete (offshore) joke unless you wish to brush up on your foreign language skills! Three more months on my expensive contract and I'm DONE with this crappy company and their so called "high speed internet service." ZERO star ratings match their offerings!

Hughes generated a payment request page that deliberately blocked other pay site log-ins generated from desktop icons. I could not pay other bills online as a result. Earlier in the day, I was successful in attempts for pay arrangements with T-Mobile and DirecTV. They understood my recent payroll issues with my employer which I required more time to pay my bills. Hughes Net customer care DID NOT CARE about my issues and refused to offer any payment arrangements and should be more flexible in their policies to offer time extensions. The customer care for Hughes Net is absolutely HORRIBLE!!!

The young man I spoke with was very helpful and I was able to pay my bill with new credit card number. Thank you

I have to say, this was the first truly pleasurable experience I have ever had with HughesNet. I spoke with "Homer **". He listened! This was so important. He made no assumptions and took all that I said into consideration. He treated me with dignity, humanity and with a sense of personal caring. He handled a tough transaction with absolute professionalism and kindness. He was not judgmental and was kind and caring. He did not read from a script. His words and feelings were real. He should be teaching training and customer care. He was the first real person that I have ever had the pleasure of speaking with at HughesNet. Please acknowledge him.

First, correct my last name. It is ** and not **. Tech was helpful. Except, my PC cannot connect to internet.

Due to the fact the Hughes Net was the only available internet in our area, we had to endure a very slow and undependable internet. I did find a Better internet MT internet. Now I don't have to worry when I see a cloud in the sky, because my NEW internet will kept on working. When I called to cancel my service with Hughes Net, I was told do to a upgrade (If you can call it that). They will be charging me a 200 dollar cancelation fee. Well it's well worth IT!!!

The lady I spoke with was the nicest, most understanding and pleasant person I have ever talked to about anything involving an account I have anywhere. HughesNet should be thankful, and grateful they have this person working for them. She went the extra mile for me and I really appreciate her help and what she did for me.

Originally installation did not happen Jan 1. Have rescheduled 2 times with no show of installer. Have wasted 3 days waiting for installers and several hours on phone trying to resolve issue.

I could not be happier, the young man got to the bottom of my missing payment that was not on file for some reason. I was afraid the notice I received somehow was a scam and I had given all my information to them. Give the young man a pat on the back for me.

It was absolutely pathetic. All I need is my antenna relocated and was on the phone for about an hour and was told I would be called back in 26 minutes. That was over 5 hours ago. Person couldn't even understand simple English. I asked to speak to a supervisor and was told she doesn't have one. This was a total ridiculous waste of my time. On a scale from 0 to 10 it would be a minus 10.

Online Payment - I called Customer Service to pay the full amount on my Hughesnet account, but there is no one that can take a payment for a Business Account. You can't even change the card information on the account. Being a large business like this I would called this unacceptable and poor customer service, at least a payment could have been taken.

Service is horrible, can’t watch Netflix after 6pm. Service cuts in and out 15 to 30 times trying to watch movie. Every time I call in get the runaround or disconnected. Going to have my card stopped from drafting account.

You're a bunch of liars. I was told I would get the modem today but as usual it did not come. We are first responders here. You screwed up my service. Told me I would get a new modem today but didn't happen. I talked to an Angel **? out of Texas told me it would be here today. Liar liar liars.

Technician was very patient, polite and asked the right questions. He knew what he was doing and solved the problem. I would consider him to be one of your most excellent employees.

My call was made because of a rise in my monthly bill! I was told that it was because of a service fee, which was given the first month free. I had declined that fee when opening the account, so it was removed from my monthly bill, by the customer care rep.! Thank you!

Isabella did an outstanding job. She was very helpful, courteous and professional. One of the best customer service representatives I've had the pleasure of working with. She listened and allowed me to ask questions and reiterated the question before giving any input.

Not only is this internet too slow to do anything but they will help themselves to your checking account any time they want. I have not agreed to automatic pymts. They kept debiting my account even though I told them no. I finally got a new checking account and once again they start debiting it. I just paid my bill a week ago, it isn’t due for another few weeks and they charged my account!!! They are horrible, dishonest. Beware!

Internet speed so slow and unreliable - Rep was hard to understand and dismissive. My friend was talking to him. He is a retired systems analyst and knew what questions to ask. He had no satisfactory answers only my speed was cut back for overuse which was ridiculous. I am going to try another service.

Real often I have now service and or very slow, and when you call they expect you to fix it yourself, if I could I would not have called in first place.

So now I’m stuck paying $69.00 a month for complete crap. Oh I can end service but pay an early disconnect fee. So really nothing we can do. It’s not right that people should have to put up with stuff like this with no recourse. WHAT'S UP WITH THAT?

The representative are great. They answered all my questions. They are very helpful and experienced in this field. They are people oriented.

Thanks for the patronizing tutorial. Feel free to call us. We need help to break our contract for your terrible service and customer service. Internet does not work. Customer service forgot the meaning of the words customer service.

Watch your new commercials, you advertise 5G 25mp but that's misleading. I pay 78.00 per month for the service - do not always get it. Service is spotty, never receive service that I pay for. Please let me know if you are going to tell the truth about your service.

Billing. Very well done. He was accurate and quick to find my account. Answered all my questions. It didn't take much of my time.

I asked for the dish to be moved so that our roof could be replaced. The technician did so. Service was fine.

Had problems w/ 1 chg. on Citibank statement of $12.99. Was told they'd check this $12.99 for fraud. Told them the only thing that goes on that card is HughesNet and Dish. Got your notification on computer last night you haven't been paid. Called Citi this morning. Was told it would be taken care of immediately. Spoke to someone else from Hughes & was given a little extra time. Thank you.

Constantly watch the wheel spin. Promises were not true. Way slower than our land line and then you charge to get rid of it. So frustrating.

I had Hughes install service, I wasn't able to view a YouTube video. All I was able to get on my cell phone was my emails. Right away I let them know it was voiding the contract if you can't get the service they advertise. I want to send the modem back and they can't e-mail me a shipping label. Their email service is down then he can't find an email address for me to contact them a later time. What a big pile of feces. It's all about the money, not the service or product.

Understand this: the ONLY reason I was FORCED to contact "customer service" by phone, was due to the browser hijacking that lets me go to ALL my usual sites, EXCEPT HughesNet to pay my bill!! Think about that. I'm saying they hijacked my browser in an attempt to get me to pay my bill, (and everyone else) and yet, not only can I just go about my business on regular websites, I CANNOT log in to their own site to pay, because their redirect hijack doesn't allow me to!!!

Worst experience possible. Can’t watch Netflix or stream anything. I have spent hours on the phone and can’t get anywhere. I am canceling and now they want me to pay 280.00 fee for terminating a service that won’t work. Do not consider their service unless you want nothing but aggravation.

Very helpful and friendly. They were very good at their job. I tell all my friends about it and family members. They are very good at their job. For now I have very good service and everytime I call they are helpful people.

We have had awful service since signing up for HN on 12/19. On 12/31 we were promised a service tech would come to fix problem on 1/4. No one came and when we called to inquire, we were told HughesNet had NO RECORD of the promised service call. Unbelievable! Unacceptable! I would never recommend this company to anyone!

Our wi fi has been out since December 27. Two calls to Hughes net only resulted in "we are working on it." Fyi At&t stopped working at the time.

The supervisor I spoke with was very rude, disrespectful and unprofessional. I will never recommend HughesNet to anyone and when my 2 year subscription is finished so am I with HughesNet. It is a poorly run company.

The man that installed my internet was very nice, respectful, helpful, friendly and good at his job. I can't think of any reason to say anything but praise for his work or his person, very good experience.

Customer beware!! This company is a COMPLETE rip off. Was told that bill would be a certain amount for internet for 24 months and every month it’s ALWAYS $20 MORE! When I call in to them it’s always they’ve sent an email to higher ups and expect a call back tomorrow. WTH??? I NEED my money refunded as quickly as they took it out of my account. COMPLETE RIP OFF. Run as fast as you can!!! BBB will be notified as well.

This company promises to provide internet service to remote locations, but they don't tell you that it's going to be the slowest service you will ever find. They also give you the most awful customer service you will ever experience. Most of their reps are Asians or Indians with thick accents and they give you the ultimate run around time with long wait time. If you are not happy with their service and discontinue before your 2 year contract, you will be penalized a hefty $350 early cancellation fee. Good luck ever getting a technician to come out to your property. Overall, we had the most horrible service from Hughes Net.

I spoke with a service rep named Bill Davis. He was very very polite and helpful. I would recommend Hughes net service to anyone. Great company.

Paying my bill - Everything was taken care of quickly and courteous. I just gave my new card number, because I forgot to call when I got a new card so she could put it on file so it could be taken out automatically.

I called and was put on hold for 10 min “loyal customer!” Then put on hold again for 55 min before the call dropped for good. Problem never was resolved although my email said it was. “Modem not detected.” They never verified it was working. #** “waste of time.”

Didn't, finish wires hanging all over. After 2 hrs it got dark, he said he would come back. Never came back, after calling Hughes they said he filed that he finished. They gave us his phone number of the contract company, called them and they said he would call me. After 2 days still haven't heard from anyone.

We’ve been with them for a while now and even worked with them far as them sending a WiFi booster and it didn’t make any difference. They will not cancel service even though we literally can’t even use the service because it takes forever to load a page and I immediately turn off the WiFi on our phones because it takes so long to load a page. It’s not worth paying for at all. Highly not satisfied!

Slow to no internet. Customer service rep was professional and also very sweet. She handled my issues quickly. I appreciate her understanding how I was feeling. Thank you.

I did not my experience with this company. They admitted to charging me when my account was already on suspension and offered to pay the bill if I stayed as a customer, well I told them I just want to cancel my account, and they stick me with the early termination fee and my bill that wasn't supposed to have. VERY BAD COMPANY!

I was treated very well, very efficiently and solve the problem very easily. I was very pleased by the representative that helped me. Thank you all very much for your help. For once it was nice to be addressed in a Kurdish manner.

Very slow internet connection. We were unable to stream videos. I use VPN connection for work and was unable to work from home with Hughes Net. The support person at Hughes Net made me feel foolish and stated that I should have known that connecting with VPN will not work with their product. I explained that the installer said it would work fine. I was told that the installer is not a Hughes Net employee. They simply sub out installers. My thought is that the businesses they hire for services are an extension of Hughes Net. I cancelled after only 5 weeks. Was charged a full $400 for disconnecting. Best $400 I ever spent. Do not waste your time and money with Hughes Net. You will regret it if you do.

Installer was friendly knowledgeable and courteous. Went out of his way to show us about our passwords. Very nice young man.

I was to have service hooked up 12/31 but after waiting for my scheduled appt the installer rescheduled for a much later date. This was not acceptable for me, I should of been installed the next business day. I tried to reach out to Hughes but found very rude customer service agents where no one would assist me. I reconnected with my previous internet provider Reliance Connects in Mesquite, I found that their customer service outweighs yours immensely. I will be sure to keep addressing my complaint with Dish network so they understand the inconvenience I was put through. I would never do business with a company whom treats their customers like garbage. I hope Dish does not refer you to anyone else.

Slow internet - We are not getting service we paid for even at top speed. We only watch movies, no gaming, only use one device at a time. Always getting windows stating need more bandwidth. I have called twice and now they are saying I need to buy tokens.

The system is frequently slow even though I still have plenty of MB's left in my service for the month. I'm unable to stream movies as this quickly use up the amount of MB's I have, which then slows down my service speed.

Router Issue. Austin was a pleasure to work with. Very professional. He was very polite and took great care. I felt like he cared.

I called about my slow wifi. The gentleman that assisted me with my problem helped me get full bars on my WiFi.

The representative was great. Her English was understandable and she was kind and courteous. She also knowledgeable and handled the payment in an efficient manner. Good Job!!! I would recommend the representative to any company; I don't know that I would recommend HughesNet. I got caught in your loop of PAY WITH A CREDIT CARD and didn't think I would ever get out. I just don't trust the secure connection of HughesNet to pay my bill online. I do NO payments online!!!

I would give them zero stars if I could! Called Dec 11 to report spotty/no internet. They sent a tech that would not walk on my roof so no help there. Have called 4 times since, they promise to call back and expedite my claim and blah blah blah without any results. Spoke with a manager, Tessa, that promised to help and have someone call me within 1 day (that was 4 days ago). I am cancelling my service and asking for a refund - we'll see how that goes on call number 5. Buyer beware. This company is terrible!

Thanks for the help and great service! Felix in Tx. was very helpful and took care of my issues. Thank you Hughes net for employing quality employees. Like Felix.

She was very helpful, a polite lady. Please give her a raise. So nice to have a person who is polite and kind.

It took over 2 hours and talking to 3 different people before the issue was taken care of. I do not feel that Hughs Net has my best interest in mind. In November my internet was out for more than a week. At the time they said that my bill would be corrected but so far nothing. In September my bill was wrong. Hughs Net acted like this was my problem. After my persistence they agreed to fix it. We will see. I don't trust Hughes Net.

Wanted my name changed to Vicki ** due to a divorce. So I contacted customer and they changed my name to just Bicki **.

I had no connectivity to the internet. The problem was fixed over the phone. I had to unplug both the modem and Belkin router. Internet started back. Mr ** was very informative on the problem and was very patient.

I had my install scheduled on the 27th. As soon as the tech left we noticed the internet was slow. We called that night, and the person I spoke with transferred me 3 times then told me I would be called back in 48 hours after the 'adjustment period'. Having received no phone call, I called back on the 29th, spoke with several more people, Hughes blaming Dish Network, Dish saying they have nothing to do with it. Conflicting information from everyone spoke with. Finally I was escalated, had a tech tell me to restart my router and he would call me back. No call back so I called, nobody has the number for that tech team. I was told there was only one person who could help me, and he should call back in the next 4 days.

Ask for a ETF statement and got a statement that I could not print. Withdrew money from my account. I couldn't get a proper receipt. Will have to contact, other sources, For satisfaction.

I have had this service for nearly two years because of contract. It is terrible. I can't even download a book on my Kindle. It locks up constantly. I have tried to call them. Can't get anyone that you can understand because they are not able to speak English properly. They can't help and accuse you of having too many devices on the system. It is grossly overpriced. We are paying over $87.00 a month and we a locked in due to contract. I have totally had it with them.

Very bad customer service. Only have two months with this service... All agent are blaming me for data leakage. No results. No one does anything to help the consumer and I cannot terminate due to contract. I would give it zero stars but that is not an option.

My Hughes Network will not work on cell phone. The gentleman was very kind and patient, because i do not know much about all of this tech. He explained his answers and directions much more than once. I am thankful. He was kind and wise.

It always buffing and then we lose everything then it come back on and I used your tube to for my lyrics. So, with the constant slow issues it makes this difficult.

Slow internet - I been having trouble for some time. Every time I call I get some excuse. When I call on the 27th she said it was my PC, even though I told her I had two PCs I am having trouble with. On the 28th I got hold of billing and she took twenty dollars of bill and saw where it was slow. Today I still same issue slower than dial-up.

Guy was great helping me, But could not answer why 1) he saw an Amazon open and who it is and 2) why there is an hidden network that you have open on my account. This is the 2nd time this happen and I do not use all of my gigs. Please look into this and get back to me. Thank you.

For the second time they pulled money out of my account without me giving permission. I have spoke to managers. Told him I did not want it and it happened again.

Very slow internet. Can get emails but cannot see any internet connections. Homepage is visible on the internet but cannot move off of homepage. Homepage is not completely visible, only partially loaded.

I live in remote wilderness. Had to drive 30 miles in sub zero weather on snowmachine to get to phone reception. Why cant it be done online like everybody else? Once I finally talk to a customer rep his accent and my hearing disabilities made it impossible to understand him so I agreed to a bunch of things I couldn't understand. It took at least 20 minutes to do this. It would have taken at least 40 minutes if I would have made him repeat everything so I could understand everything.

The customer service representative was attentive to our problem and was able to resolve the issue in about 30 minutes. I accidentally ended the call and he called me back. That was a first. He also gave us 4 GB of extra data, which was great!

Problem was sent to another department, was supposed to contact me within 24 hours, been three days. Call back this morning, was told someone would be contacting me by 9.00 my time. Still haven't heard from anyone. Not looking too good for Hughes. My contract is almost up, have other options for internet!!

Very helpful and professional. I have had to return my Hughes equipment and found them to be very professional in their assistance to me.

Had HughesNet installed at my home. Speeds have never been as advertised "up to..." Very slow and lots of excuses from their Technical Department. If you have a choice, exercise your right as a Consumer and avoid HughesNet. Poor Customer treatment, a poor product, misleading marketing. Other than that (lol) no problems.

Streaming tv very bad. Cannot watch tv. Att was much better. Thanks you. Wish I had Att back. Did not have that much trouble with them.

I understand clearly why my internet speed is so poor. Who helped me was very thorough and helpful - internet speed is still pretty unacceptable.

I had a good experience with George **. He worked with me and explained the "unlimited" data plan. I would recommend that your sales staff need to be more knowledgeable on your product.

We have 1 computer and 1 tv, we use email and watch local network tv... No streaming, no PPV movies, and no video games, but despite our low usage, HughesNet gouges us every month for exceeding our 50gb limit. Our computer shows that we use 10 to 15 gb per month... This includes Wifi and ethernet, but Hughes continues to overcharge!!! Don't use Hughes, you will be sorry and locked into a 2yr contract, stay away.

Too dependent on weather conditions. When email program outages occur provider never notifies me and I don't know why I'm not getting or sending emails, and correspondents get email rejections when they email me with no explanations.

Ive been waiting on an installation date simce December 14th. The guy came out looked around the house puts some “sticks” in the ground and left then later canceled my order i have not been able to get service since then ive called every week only to recieve a different date for them to come out and guess what they never do they kept canceling the order its now the day after Christmas and no service they have did 3 credit checks on me and still no service this company sucks such a waste of time and i highly recommend anyone interested in internet service go some where else and save yourself the headache

Lost of internet all day....Grandson was here as a smart phone was needed to follow the steps....I have landline..So glad it was a holiday and he was here....

When discussing my problem with the Hughes employee, I found this to be very helpful. The first contact led to the discussion of calling back when I had someone to help with the changing of my wires since I am unable to do this. The person was very helpful in all the areas we discussed. In the two phone calls, I was able to define the problem. I had discovered the Wi5 was not working and that the wires to this were fine. Thanks to Hughes!!

No WiFi all month. Been calling, keep saying they need this and that. Why didn’t they just send a technician and get over with. Paying for something you don’t even have.

There is only one reason why I don't give this a zero star rating and that's because it isn't available. Every day I get a message saying I'm not connected. Sometimes I can fix it in 10 minutes. Other times as much as 1/2 hour. I'm locked in for 2 years, but I have already told others of my experience and will continue to do so. There's more. I'm having trouble posting this.

Charges on bill. Paul ** was extremely polite and efficient. He Explained everything professionally. He was so personable and friendly, he made me very comfortable, so I am giving him a very good recommendation.

I called you 6 times. 4 you hung up. 2 push #2 and #0. Numbers did not work, I called on landline. Got to talk with live person. This is not good. d j c tried to send. Does not work.

It was a good experience. Equipment enroute, gave tracking number and refund should be on way. Sorry speeds weren’t you advertised but I deserved what I paid for.

E-mail thru Safari is always offline... I still can't get my e-mails thru Safari... I click webmail, and HughesNet comes up offline... Please get back to me, or correct this issue. Then I'll be satisfied.

I'm very happy with the services that have been provided for myself and family, keep up the great work. Thanks.

Sending equipment back. The package we received said item was due 21 days from contract. That only allowed for a few days for it to get back. The rep assured us we had 45 days which wouldn't be a problem. Problem resolved.

1st I was promised speeds on slower than 3Meg/s when I used up my data. 2nd when I had data speeds rarely were faster than 15-19meg/s. 3rd installer didn't check site well. I had to rent a cherry picker to top the trees that were in the way of the signal. 4th I had to call once or twice a week from Sept. to Nov/Dec to get satisfactory service and billing. Was offered $49.99 price for 20GB data service for next 2 yrs on Nov 20 but when Dec 23rd rolled around was billed $59.99. Email problem to Customer care and waiting on resolution.

I returned home to no internet on 12/21/18. The “system” light was out on the modem/router. I tried resetting and power cycling to no avail. The next day I called Tech Service in Brownsville TX three times, speaking to Roger, Alec, then Rebecca; the first two times getting clues, the third time actual instructions on how to re-register the modem, which worked. I used my iPad for the fix, even though the first two techs seemed skeptical, that I would need at least a laptop. Note to Rebecca: the “re-register” button IS a dark blue!

The service is slow and often doesn’t work. We are always out of data no matter what time of the month it is.

It has been a constant fight with HughesNet. They seem to have difficulty applying our payment to our account. I have had to print out payment records and fax them to their advanced billing department several times. It was a nightmare. We have sent back all their equipment and cancelled the account. What is funny is that when I called the other day about a credit on my account, which they said was “just on paper” and I couldn’t collect it, they do a “systems check” on my HughesNet equipment. I don’t have any equipment, but was told my “system” was operating fine. This is not a company you can trust.

All my questions were answered and all requested account changes made easily and efficiently. Possessed a kind and understanding personality. Word.

We had a lot of damage from Hurricane Michael. You have been gracious and given me 2 free months of service. Some companies have reneged on their offers given at the time of the hurricane. Thank you for standing by in our area!

I was a little skeptical at first...but so far I am very satisfied and will refer Hughesnet to friends and family.

Why are company try so hard to lose their clients that have been with him for years. You offer better specials to people straight off the street but no regards to people that have been with you for years. Very disheartening. No more. As soon as our subscription is that we will definitely be leaving since there is no reason to stay with the company that charges double the price for someone that has been with them for years.

It goes out a lot. My computer freezes up a lot. It runs slow. If I call they say it is alright. I am thinking about taking it out right now. I go to library and use their computers to do what I have to. There is no sense in paying for something I can only use half the time.

Really like the fast internet. Would recommend to any one in the country..Good service too when needed..Thank you. Keep up the good work.

To see if I could still bundle our Dish and HughesNet - Your representative went above and beyond to help me. He checked into every aspect of it and found a solution to help us, even if it is temporary. We appreciate it.

When we are using the wireless internet to stream movies it is always stopping and trying to catch up. I don't know if the service is bad where we live or what? But the first month everything went good but now it don't.

We’ve been struggling with poor signal strength, poor customer service and a poor install ever since we first order HughesNet. The technician who did the install ran two 6 inch lag bolts through our roof overhang. Then they actually ran the cable from the dish along the inside bottom of our rain gutter so when it rains the cable is underwater. When I called to request this be fixed, and sent them photos, I was told this was a good install! I’ve called twice with no satisfaction or attempt at getting the poor install corrected.

Changing method of payment on the account. Employee very helpful and I would recommend your service to anyone as service is excellent. Have a happy xmas to all

The speed is so slow at my home and I live far from the city, in the country and it is ridiculous how slow it is. This is an ongoing issue. It has nothing to do with how much gigabytes or megabyte I have used or not used. This is from the time I pay my bill each month until you charge my account again. I am not getting sufficient service at all. I just bought got a laptop as a gift and I basically cannot use it in my home. The service really sucks!

Well... When I was speaking with the person on the phone to get internet, they told me it would be fast. It is anything but that. I have never had such slow internet before. Very very disappointed in this company and probably will tell my neighbors how slow it is.

On time, informative, super installer. Thank you for taking time to explain why the appointment was needed. Adjustment must have helped. No complaints from anyone here so far. Didn't realize bad winds could offset satellite.

Everything went very fast and all were very friendly. Thank you for everything. I can say everything was explained quite well.

HughesNet Gen 5 is the worse satellite internet service I have ever had. I lose service every time the wind blows hard, it rains or snows. A few times it was doing neither of those things and I still lost service. When I do have any kind of connection it is very slow.

These things were reported when I was called 2 days after installation. 5 days later I have heard nothing from anyone.

Outstanding communication and understanding. Talented service professionals. Set the standard for a fast resolution, systems use, guidance. Deserves a large raise.

Been with this company for 12 years and called them to cancel service (since we have had it with their connectivity) and they want to charge me another $200 disconnect fee! What a bunch of crooks and disloyal company! I will gladly pay extra to get rid of them! I’m paying more for my new service but at least I know it will work properly... Good riddance!!! I didn’t even want to check any stars!

Juan in Browsville, Texas was your Customer Service rep. He was very polite and helped me update my B of A credit card because it would not automatically process and your website would note me update it. I asked him to update my name to the same as my credit card... he did. I checked the update after our call... my record now has James **. What level of education or training does Juan have as a Customer Service rep for Hughes a high tech company.

I called twice to help understand my usage factors. I was not given data to help understand, but "guesses' or "educated guesses" which did not help me to resolve my questions nor usage factors. Both representatives became argumentative and defensive and were not very helpful or friendly.

The agent ran speed test, was slow then sent to the next level. On the 12 of Dec they called in middle of afternoon. Left a pin that's only good for a few hours 14. Then called again on the 18 I think, said they did something... No more speed later. Called back and still waiting 8 days later. Still same issue... Waiting for call again... Poor service.

Helpful friendly person assisted us to update our billing info and get our service current. Very polite and efficient person.

We did not understand that we would not be receiving an invoice on a monthly basis so we had a misunderstanding concerning our bill. The person that answered my concerns was very helpful and I really appreciate it.

We have been with Hughes Net for many years. We have it for our summer home. NEVER in all these years was there any charge while our service was in suspension. However, we now are faced with a completely unannounced monthly charge--completely unfair!

I can never get a consistent download (or upload) speed. One day it’s 30+ the next it may be 11-13. I’ve heard several excuses but unfortunately excuses don’t fix the problem.

Are you kidding? From the moment your installer came to our place in Kerrville and then left saying it another appointment to go to and it was not operating. Since then we have called several times because we can’t get the Internet. Streaming is terrible. Your service is terrible. If there was any other company that provided service we would have to drop you a couple years ago.

It is your company problem that is too slow speed internet, but your company didn't figure out and give any options.

Very helpful and clear information given to questions that I asked about billing. This is all I have to give as a review.

The person who answered my call was diligent in trying to resolve the problem of slow download speed. Evidently the engineers need to get involved. However, at this time, the problem is worse than ever and I am still waiting to hear from them. I'll be happy when the issue is resolved but not before.

Pleasantly surprised at HughesNet CS being able to diagnose and correct the satellite issue remotely. Satellite speed is slow but at 2 on an upload it’s agony. CS was able to make adjustments to get average of 30 upload. It’s the best available for rural area but still slow and expensive however The CS is always polite, now if they could just provide fiber service.

I have been without service for 5 months. I have condensation built up on the eye of the satellite dish and I have been given all kinds of recommendations. Finally I agreed to a service update but I only hope that is going to include the satellite dish issue. Needless to say I was given a credit for two months, but I still don't have service so what good is the credit. HELP!!! S.O.S.

The person who installed it was very good and had it installed fast. I like the service and how good I get WiFi. Your customer service people know what they are doing. I'm very happy with you you guys.

As a customer of at least two years of experience, my calls for service varies from once a month to once a day. I had problems with no service, meager service, and multiple calls for customer service. Customer service was not very helpful, as usually it was recycle the modem which would make the problem go away temporarily. Never was the idea that maybe it would be a good thing to REPLACE anything. It got so bad sometimes that I just recycled the modem and didn't bother calling as it didn't do any good anyway. Finally, a company became available in my area with unlimited access and no contract and that has worked out for me excellent.

I was not happy with Hughes from the very beginning. I could never watch anything on Netflix or On Demand. I called several different times and was given different answers. Sometimes Hughes would tell me it was a Dish problem and refer me to them. When I called to complain last week I spoke to "Maria" and she said she would send a technician out. I asked if once the technician was finished and the problem still wasn't resolved if I could cancel my Hughes contract. She said yes, and they would waive the early cancellation fee. The technician came out, adjusted the satellite alignment. Still could not stream a movie.

We have been very disappointed in our service... Internet is very spotty and didn't prove to be a rewarding experience...when our promotion was up, we were not notified but definitely charged us the different rate. We are now looking for other options.

Constant buffering makes it nearly impossible to watch video. We have complained about this often, but to no avail. We will probably cancel this service after the holidays.

When I first signed up for this service, I was told that because I was on a fixed income my bill would not be over 85.00 monthly. I paid the first bill that was over 100.00 because I know that first payments are a little higher than normal. But when I got the next bill and it was over 100.00 again, I am not pleased. I lost power for about a week due to the weather here and when there’s no power, I can’t even use the phone or internet. I do not appreciate being lied to.

I am very satisfied with the service and how this company has treated me. I have been past due on payments at times and Hughesnet has always worked with patiently, thank you for your service.

Great customer service, agent was polite and helped resolved issue. He also helped save money next couple months. Service was explained in detail and offered additional services to make it easier to work.

I saw on my Capital One credit card that Hughes Net was charging me for Wifi service which I did not know about. I called them and the informed me that Dish does not offer Wifi, they use Hughes Net. I agreed and was given a discount for 6 months. The girl who waited on me was so nice and helpful. Thank you very much.

I believe I spoke with Julio from a location in Texas. He was extremely helpful with my concerns with slow internet service. I've only had Hughes Net for a month or so, and I understand the differences between satellite internet, but I was experiencing a poor connection and Julio helped troubleshoot and was more than accommodating during the process.

I cannot express enough how pleasant I had the experience with today in resolving my problem. It was not a Hughes Net problem but a bank problem. Bank told me it was a internet problem. The person I spoke with was as caring and pleasant as anyone could be. She is a real asset to your company. I hope in the future if I have a problem I can have her help me. Sorry I can't remember her name. She deserves a pay increase!!!

We have terrible service. We cant even watch a TV program without it having to reload every few mins. We pay almost $100.00 a month for this. Very dissatisfied.

HughesNet customer service will forward your call to a third party vendor unannounced. When that vendor verifies the service is slow you are put back in the queue at the start again and then customer care runs you through the same tests. When you take off work to be at your home computer and give the times to HughesNet they do not call you. The system was so slow that I could not even chat online with them and when I tried to email the session ended. When they install the Satellite service they do not test it. Mine ran slower than my old DSL. Customer care kept asking me if the weather was bad and it was not! The third party contractor told me that did they not tell you about "latency"? They did not. Their tests concluded that it was very slow but they said it could not be fixed for days. They said they could not remove the dish but they can if you persist and absorb the fee. But it will take a lot of your time escalating the problem.

I had an internet company with 30 GB already. I told him that, and that it wasn't enough. I don't know what he was talking about, but he said I could get up to 1,000 hours of time, with Hughes Net. So I left it up to him to give me the plan I needed. He gave me 10 GB which I discovered when the tech was done hooking me up. I was angry right away, and called in and talked with someone, who told me in effect that was wrong. I increased the plan to 30 GB and I don't know if that is going to be enough. This whole process was for nothing. My previous internet was high speed also.

When we had HughesNet installed it was for internet and our DirecTV system. The installer never once mentioned that DirecTV didn't work well at all with Hughes Net. After multiple calls to Hughes net and DirecTV found this out. If I was aware of this I would have never had it installed. I can't use half of the options on my DirecTv.

Terrible service. Wish I'd have read other reviews before I signed up. Run out of data within a week or 2 after they assured us it would be enough for watching tv with Roku. And it's expensive esp. for what you get.

Your internet service is terrible. I live alone. I can’t even stream a movie! I call and make a complaint and nothing is done! I need a tech out here to fix this problem. I am paying for a service I cannot use. I am tired of lip service. Do you stand behind your service? Getting Hughes internet was one of the worst decision I ever made!

Have tried for 3 months to investigate access to internet for a lake cottage only one mile from a medium sized village. I am not remote, but for some reason other internet suppliers recognize this site address. So I ended up with HughesNet, which I had tried to avoid due to having issues with their service at another location. They got an installation tech out very quickly, got the unit installed and we were told it was pulling the gigs we needed for movie streaming.

Our internet speed is much slower than we were led to believe we would have. After talking to several people the final impression we got was that since we have computers that are 4 years old and want to watch tv at the same time as someone is watching Netflix in another room and someone else is on one of the old laptops we have to get used to the buffering and program stalls and stops. Not exactly what we signed up for.

I thought I was getting a good Wifi service but instead I got something I do not like at all. Phone service is not that good. These people don't even have my phone correct. The price they quote to me on the phone is totally different, they are robbing me. The bill states one thing but when they debit my account it was different. I don't think I am going to remain with them, and the data thing is another thing I am not please with. I told them I was going to be using Firestick but on no I don't have enough data to last the whole month. Everything is buffering and the dummy I spoke with about the bill I had to end up hanging up on the fool. No I do not like Hughes Net. Hate I chose them.

I signed up for Hughes Net after talking to them and then reassuring me that I could cancel if the speed was bad. I was guaranteed that it would be faster than AT&T. It was not and I tried to cancel the next day and they are charging me $400. They told me initially I had 14 days to cancel. It is so slow I can’t compose an email.

Very frustrating automated system. Dealing with Filipino folks is usually awful. They're nice and try, but accents troubling. VERY time wasting automated system. Errors that techs say they'll say, but never fix. My phone has seconds of delay on voice calls. Had to switch to use of another companies service because yours causes talking over others words. It SUCKS. The internet service okay. The only thing good is your service cheaper than ATT. If I can find another company next year I will quit yours. I hate Hughes.net. Nobody ever calls me to discuss. Hire some American customer service people PLEASE!

I was very pleased with the help I received when I discovered our internet was down... Turned out to be phone service issue. The rep was very polite, helpful and got me back up and running in no time!

I have been trying to get answers on why my connects keeps dropping and my speeds are less than 5mbps down and .8 mbps up. I have returned calls to tier 4 and pin doesn’t work. Cust serv is unable to provide any support until engineers speak with me. Email contact is not an option.

Had no WiFi. Called and spoke with a very polite and helpful person in Tech Support. Problem resolved very shortly!

You all a wonderful job. Your employees have awesome attitudes and concerns to the customers. Please keep up the good work. I would recommend everybody to HughesNet. The service is wonderful and fast. Thanks.

You mailed the return boxes to the old address instead of the new one that I had provided. I had to go back to the old house and pick them up. This was just the final end to several years of terrible services with the Hughesnet system and tech teams for the entire time we were customers.

Was told by sales rep that speed was fast enough for streaming. It's not. Can not use Netflix or Youtube. Constant freeze ups, dropouts.

Extremely slow service. Some days no connection possible, or intermittent connection with multiple 'no internet connection' messages. Tech support says 'everything is fine on this end'. Suggested I get a newer computer, but I am confused as to what that has to do with bandwidth. Can't believe I can forced into a 2 year contract for something as spotty, slow, and unproductive as this service. Can't wait to cancel.

I love the way you handled the situation in which she was perfect for me and I love it so much for the next few months I have to do that again.

So where do we start the setting up the guy left a big hole we’re dish was set left all the trash concrete bag wires connections messy. Then when we signed up was told we would get a $100 gift card then to be told that was for the install that we were told was free. We are gonna SUE them for false advertising and still have all the emails and correspondents with them and sales team. Slowest internet we have ever had, rude customer service and lies and talk to ** that don’t understand English. Am so pissed. All LIES.

The worst service I have ever had, most customer service reps do not speak good English as well. Canceled service due to it never working. Waste of money.

I'm happy with huges net until my data pak runs out. When I signed my contract the salesperson promised the data rate wouldn't drop below 1.5mbps (what I was getting on dsl) at present it drops to 1.mbps or less which is useless except for e-mail. I don't feel I should have to buy data to have a useful product. At this point I can't recommend Huges net to others, or will I be renewing my contract when it expires.

HughesNet uses dishonest and deceptive business practices to obtain customers. They provide false information about their so-called packages and Internet service. They have technicians that are not qualified, they are not licensed through the contractors licensing board and they are destructive towards your property. The customer service department with HughesNet is the absolute worst part of this company. They are incompetent, rude, underqualified and completely dishonest. This business is a scam, they take money from customers when they are not receiving the service as promised and agreed to. There needs to be a class action lawsuit and an FCC investigation conducted against this company.

Hughesnet Usage meter Javascript Error. I called 4 times and each one that answered could not speak clear English, and they acted like they did not know what to do about my problem. The problem is also on Google. I needed to know step by step how to correct it. I really can't belive they were not aware that many HughesNet customers had the problems. I needed help with this and HughesNet failed to correct the problem.

Slowest internet I have ever had, by a LONG shot. And much more expensive than anyone else. Called numerous times, always the same slew of diagnostics, and they insisted that I had very fast speed. Videos took forever to buffer, if they loaded at all, lagged and stopped throughout, every single time... I am on the road quite a bit, and have a data cap. I would come home after the data reset date (back to 100% left) and every time my account would show data gone (even though I wasn't home and nobody else had the password... A lot of excuses, but never a solution. My service was always terrible. Once Frontier ran lines in my neighborhood I switched... It is wonderful to have high speed again, and it doesn't go down every time the sky clouds up.

Just finished a complete rebuild on my home and called to relocate my service and upgrade to gen 5. The tech refused to mount the equipment next to our tv satellite dish. Would only drill holes through my new roof! Needless to say we will be looking for other providers!

I get home at night and try to do minor downloads (57MB) and it tells me it will take 1 hour+, I am not happy. I have been told I need to clean my cache, defrag and restart my modem. I do all of the above on a regular basis except for the modem as I am on Voice. However, I have started shutting down at night. The last email I got from HughesNet told me I have limited capabilities due to my "Plan". This was NOT what I was told when I signed up, Gen 5 was suppose to be GREAT. When I called the last time, I was told it was the weather in Texas that was slowing my downloads??? I do NOT stream, I usually do not go over my allotted data - WHAT is the problem? Absolutely CANNOT recommend as I have done in the past, truly becoming dissatisfied.

The agent was helpful and patient and helped to get our phone and internet working again. I was having trouble with the reception on my cell phone to talk to him and actually lost connection and he called me back immediately get me working again. It was also nice to speak to someone who is polite and spoke clearly.

Everyone I spoke with was very helpful. I live in a rural area and my internet is very important. HughesNet is very helpful by allowing service in my most difficult place. Thanks again.

I am very pleased with my service and the people I have dealt with have all been very helpful. I strongly support this company to every one.