HughesNet Reviews

I CAN'T watch any thing in peace because when streaming it's always freezing up EVERY few mins. And this is the worst internet service I've had in all of my grown DAYS and was promised it was GOOD service and I need some one to do something.

My internet just quit as did my phone, I rebooted my modem and got my phone back, but no internet. I called your tech support and the person I spoke with was very helpful. He made some adjustments or whatever and my service both internet and phone are normal.

My Rep, Christopher **, was so helpful and informative that I took notes. I learned more about my account than I had in 6 years. It was a lovely experience! He is is very knowledgeable and courteous. He spent nearly a half an hour helping me. Thank, you Tina.

I try to cancel my service and apparently that’s not possible. I can’t stream anything without it buffering. Can’t watch one show because it will not load, but I still can’t cancel my service. That doesn’t make any sense to me whenever you don’t provide the services you say you do. I will not recommend this internet service. It is terrible.

The signal keeps getting interrupted. Computer videos very slow and phishing all the time. Reception is not as good as we had before. The HughesNet satellite signal 15 miles west of Peoria is not very good compared to Dish Network satellite provider.

Had an issue. Called tech support and waited less than a minute for assistance. The support person was fantastic. He had the problem diagnosed and everything was fixed properly the first time. It was a great experience! I would recommend HughesNet to anyone.

I have been with HughesNet for approximately 4 years. The first 2 year contract was awful slow and not enough data. They convinced me to upgrade to 4G with 4 times the data (20GB). I swear the speed was slower than before and the data mysteriously vanished. No, we weren't updating our computers, streaming video, downloading games, etc. No, it wasn't a problem with my equipment.

HughesNet is not what they advertise. Their service is less than lousy for the area in which we live. They advertise they are so good for remote areas. NOT THE CASE. Our service is out more than it is in and we are 11 miles from our city center. Customer Service is less than helpful. Even trying to submit this, the "connection was lost, try again!"

My wifi will not pick up like it should for the money. My LTE pick up way faster than my wifi. Sometimes I get disconnected while I’m on a website or app. I have to use my LTE. I would have never accepted the terms and contract if I had known. Thanks.

At initial contact, service was advertised as 59.99 per month for high-speed service; no mention made of modem rental for 9.99 per month (which only showed up during the billing). Also the bundle with AT&T, DirecTV service was advertised (at initial contact) for 105 US dollars per month by the person taking the order over the telephone. It is not dissatisfaction with the quality of service but rather misinformation of the customer by provider.

Great customer service, friendly and efficient. I would definitely go with Hughesnet again. They specialize in rural internet service and are very reasonable price-wise. Installation was efficient and on time, and customer service was perfect. Thanks for the great experience.

When I received the promo card from HughesNet, I called to inquire and sales rep promised me many things that turned out to be false. The GOOD thing is that the call was RECORDED. He promised me we would be billed $49.95 monthly plus ONLY local taxes. He promised me that I would ONLY be billed a ONE-TIME fee of $9.95 and that turned out to be FALSE. I was hit with an ADDITIONAL $4.95 as well with NO EXPLANATION. Additionally that same day I was emailed a thank you letter welcoming me to HughesNet and that my monthly bill would be $59.95 monthly plus ALL applicable local, state and federal taxes! I am CANCELLING the service to say THE LEAST! Very unsatisfied customer. I.O.

I am extremely unhappy with the internet speed. I was promised 5g and I don't have it. I can barely work from my computer and this is my livelihood. This is slower than AT&T was and I was promised it would be faster.

Not reliable service. If the wind blows hard you lose your internet connection. If it rains hard, you lose internet connection. If it is cloudy you lose internet connection. I live alone in my home so it is not because so many other people are using my internet.

Poor service and HughesNet expect for a disable women to get on a roof to remove their equipment after they lied to me just to have me get your services. Now how I'm I supposed to get on top of my house and take a piece out of the satellite to return?

Still do not have access to Norton Antivirus paid. The person spoken to did not get back with us to let us know how they fixed the problem. I have not been satisfied with HughesNet at all. You may contact us to let us know how to fix this. We were told that they were sending the problems to a higher person because technical support were unable to figure the problem out. Have not been contacted by anyone at this time. It seems you are charging us for services not received. That is the same as theft as far as I can see. We are not happy with your service at all. I actually have nothing positive to say about any of your services. I would have to say you are not a reputable company at all.

I think it is crap that I have been charged an extra $30 without being told beforehand. They say it's because my discount expired after 24 mos but I was not notified about this. And no one is willing to help me about this.

Connectivity is awful even when running at top speeds. I even upgraded my package about a week or so and one week later to the date I received a message that I had 25% left on my account. I did not do anything different than my first month of service so was not sure how I ran out of data in 5 days. I do not like this service at all!!!

The TV commercials are misleading. HughesNet, simply put, is ‘terrible’. It is inconsistent....and consistently slow. Use your phones hotspot instead if you can. Even that is faster. Needless to say I am very disappointed. They feed on us with false declarations. When you speak to a CSR their answer is to send out a new modem. I’ve have 4 now! That’s not the problem. HughesNet paints a pretty marketing picture. All I can say is ‘buyer beware’.

I am dissatisfied with the price guarantee for services. I signed a guarantee that said to price increases. No customer service in America. I called about the bill that was incorrect. ID#** Sam was not connected to the US. Great Pressure to accept a higher bill with additional charges, not in contract or agreed upon. I felt like she was getting the extra $26.00 per month. I am not a charity. I was being charged almost $26.00 a month above the signed agreement. HughesNet needs local individuals to talk with about agreements. I love the phone service on the Internet. I also like having an Internet that is affordable. It is a little slow.

After completing my two year contract I was told I would be getting a box to return my equipment and the component out of the dish on the roof. I told the CS rep that I was not going on the and they can send someone to get their equipment if they wanted back. She said she would send someone to retrieve the transponder and made the appt. That went fine, I mailed back the equipment. The next month Hughesnet billed ME $100.00 for their tech to remove their equipment from my roof. They didn't take all of their equipment just the Transponder. I was never told there would be a charge send you did not authorize this charge. I requested a copy of the call about the return of equipment but never got a copy. Shame on HughesNet for expecting elderly people to climb on One's roof to retrieve their equipment. Dish doesn't do that, DirecTV doesn't do that. Why does Hughesnet steal from their customers? I will contact my bank and open an investigation.

I have had to call in twice now and although I am somewhat displeased with the Functionality of HughesNet, Customer Service has always been extremely pleasant and helpful as much as they possibly can. The 5 Star rating is for the customer service experiences. Unfortunately, the rating for HughesNet Internet itself would be much lower based upon my experiences so far.

In all fairness, I’ve had Comcast internet my whole life and when we moved, Comcast wasn’t an option. I knew a satellite based internet was not going to be great, but I tried to be optimistic. From day one, we have had nothing but problems. We can’t watch anything On-Demand, surfing the Internet is extremely slow and I struggle to work from home because the internet during the day is so hit or miss. It is so bad that if someone texts or emails me a document, picture or video, I have to turn off my WiFi for it to download. That’s crazy! I knew satellite internet wasn’t going to be as good as I’m use to, but this is ridiculous.

Hoped the internet connection would be great but it's not when watching Netflix and one is using WiFi to don't work right. I was told there would not be interruptions but it buffers all the time when using WiFi. Thank you.

I have only had the system a little over a month. Last month I had what I feel was excessive usage, but being we had Dish TV installed the same day and I know it was connected to the internet, so I disconnected it because we don't use that option. We left town for a few days during which time I unplugged the router, it was also during this time the next months allotment started. We arrived home today and I just a short time ago plugged the router in and I looked at my usage and it shows I have used 2% of my allotment already....something does not seem quite right. Any suggestions? Thanks. Chuck.

I have had HughesNet internet service for almost two years now and I can't wait till my contract is over. It is nothing like they said it would be. The first month or so it was ok then little by little the connection has failed. Now even when we have our new allocation of data we still sometimes can not connect to the internet. It goes out almost twice a week. When ever I call they trouble shoot the problem and it might work for an hour then it goes out. Then they tell me they can't see any problem, but I have no service. Forget trying to stream any TV during the peak hours it buffers constantly.

I was told when 1st got internet last month that my payment will be 59.99. I have called several times since then and asked, "Will my payment be 59.99." And everytime I talked to a service rep they told me, "Yes it will be 59.99." But when it came time to pay I was told my payment was 69.??. I had no choice but to make the payment because my husband started school. Also, I have corrected my ph # on file to make payment online but when I tried looking online for the bill my phone # wasnt associated with the acct. They had my work # on there instead of what was supposedly corrected. I have not even got my gift card for $100.00. I hope it's not a struggle to have this service.

I had a problems with the company. The Installer was very polite and had a sense of humor which I really like. I did cancel at no fault to the company. I didnt get my equipment sent back in time and I got charge was in the hospital for several weeks. They understood and let me send it in and said they would credit my account. This was 2 weeks ago.

I signed up for HughesNet about a month ago, initial install went fine. Three days later internet was in and out, called 3 days later another service call. New modem, new cable, internet at last. Over the next two weeks inconsistent signal then out for good. Called in, go through the usual tech stuff – unplug modem, etc. Need another service call... (I pay extra for "express repair".) So on Thursday they tell me technician will be out Saturday sooner if possible, Friday I call, "you don't have a service appointment." Set up for 10/2 6 days from the day I called. Got it moved up 1 day to 10/1 by calling and screaming several times.

We were happy that we could finally have High Speed Internet living out in the woods where fiber optics isn't available. We canceled our TV dish on the understanding we could watch our shows by streaming them. There is only my wife and me using this internet. The first month it all seemed like it would be okay. According to the app we have for Hughesnet, we just ran out of high speed two days before the next month. When it started, we ran out in less than a week. Now we are locked in a two year contract and can only enjoy less than a weeks worth of worry free TV shows.

It's like dial up from the 90s. It also doesn't work when we have storms and we were told it was going to work. It's bad for the price. It needs time to load. It freezes and pauses. I have dont have a happy husband at all.

I was told they have great internet service, it was so slow, could not download anything, my computer would buffer, downloading. Cancelled after one week, was not told I have to remove transmitter from dish on my roof or pay someone to remove it and send back my modem, in a box they sent me. They should come and get it for crappy service.

I love HughesNet. The installer was excellent. He explained everything he was doing and I must say he did an outstanding job. I really appreciated that he cared about my concerns addressing everything very professionally backing it up with the installations.

Just don’t have the power I was wanting but I think you're probably as good as I can get which is sad for this country in the day we live in, just wish there was more speed and in the middle of the day there's nothing pretty much willnt run me iPhone but thank you, I think you have a great company I realize if you had more you would give it. lol

The contact person was extremely helpful and courteous. I would recommend Hughes Net to anyone in this area that are unable to get internet service. I have no problems with my service, and find the agents to be knowledgeable.

The service is slower than I expected. I thought this would be faster than my hotspot on my phone, but it's not. Very disappointed. How would I be able to speed up the speeds? I have tried Borge the 2mb and 5 MB - I have not even tried to stream yet.

The internet connection is so slow that I don't even used it, I just continue to use my cellular hotspot. Where I live, we have not options other than cellular or satellite. Our cell hotspot works great, just needed more internet for work and school. Will have to suffer until someone runs high-speed internet to us.

I had CenturyLink & download speeds were not good. Also because internet (Verizon) is deteriorating it forces many of the calls to go over the internet. It was my understanding Huges was higher speed & would improve the service. It is not & when I got into advanced customer service I was told it is not made for this.

Very disappointed in the service and quality. You don't get what you pay for and they claim you use way more than you do. The service is horrible. They turn up speed say it works then 20 minutes later back to not working.

From installation to ending my service with Hughes network my experience was extraordinary. I did not end my service because the system, company and customer support was inferior. I had to end my service because for unknown reasons it did not work well in my rural local. The companies exemplary service was unparalleled and I would recommend it to anyone.

When I signed up for this I was told streaming was no problem. It is a problem. I can't watch Netflix or Prime. It breaks up movies. I called Netflix. They said, "Your system is to slow." How do I fix this?

It is extremely limited. We can do much more and much better with hotspot from our cells. The placement of the dish is a eyesore on our new home. We are extremely unhappy and we do not use it. So we are paying for a product that is no use to us.

It seems as if we had no service at all. It is sporadic at best and not present at worst. We were so hopeful. We only get phone internet sporadically so having dependable service going to be a treat. The phone is better.

The speed is slower than what I was told it would be. Cannot stream or watch a movie. Downloading music is slow. This is not what was advertised as described in your press release describing the features of having your service over others. Please help get this issue resolved so I can stream movies and download music.

I get only around 380 kbps average (streaming) download speed. I've been told nothing can be done about this, so I want to terminate my service and not pay the early contract termination fee. I have spent hours on the phone about this and a service man came out, said nothing was wrong, and left.

Your service never worked for my needs. I was candid about what I needed and I was told it would work. It never did. Additionally, I was never told to pay careful attention to the "legal" section. It is in the very bottom of the advertisement page and very easily overlooked (probably by design). Many surprises in there and customers need to know this. NOTHING was ever mentioned about this section to me EVER!! The technician that did the install was rude, dirty, smelled awful and did a ** job on the install. He asked to use my bathroom and he literally took a bath and left it disgusting. I was asked to sign the install voucher and I asked him what I was signing. He said "just that I was here". Little did I know that I signed a contract for service. This is a very poor business practice. Hughes needs to be transparent about the service "legal" aspects and not deceive the customer. This is an unacceptable practice.

I tried for over two years to get phone service. HughesNet got me set up within a week (power failure caused a delay). So thankful I finally called HughesNet. The service technician was very efficient in all aspects of installation.

My box seems to drop my service consistently about every 30 min. And my Wifi is spotty around my house especially in my upstairs area and my xbox drops out of its service and it's connect right next to the box. Would have thought it was a better service.

I've only had this service for 2.5 months and from the beginning to the current state, it's been a downer. Some days it can work then some days it won't. I regret purchasing this Internet supplier. And, when I called to state my frustration they helped and I was grateful... but, it worked for a day. However, when I called the third or fourth time about the jinky internet service, the young lady (account manager) was acting as if I was wasting her time by trying to get smart; very unprofessional. Hope to change providers soon, so I can get the experience I need.

Service is great in the morning, but the internet speed and quality declines as it gets later in the day. The last time I checked, I had a download speed of 49 mbps at 7 am, but only 1.9 mbps at 7 pm. Even reading a Wikipedia page is almost impossible. Typing this review on my phone, I had to switch to mobile data just to send it.

I didn’t say I was satisfied. I said I was neutral. I find that the hotspot on my phone is probably twice as fast. In fact, I tried doing an update on my iPhone yesterday 30 inches from the modem and this was the message I got... ”The last backup could not be completed because of poor network conditions.“ I gave up and went to McDonald's! In fact, look at the attached photo! I couldn’t even send this survey!

Very happy with all aspects of my satellite system! My phone works very well, along with my internet and my t.v. So much better than my last provider which was Suddenlink and my monthly bill is less, and my service doesn’t quit 4 or 5 times per day like it did with Suddenlink!

Job never got finished. Internet is very annoying and poor quality. Wouldn't recommend this to anyone. Installer came after the time the installation was to be done. I was tied up for a whole day because I was lord to on the installation.

Not streaming. Fixed the issue over phone excellent help. Representative was nice, courteous, he listened and explained what the problem was, then explained how he was going to fix it. After fixing problem he went over a number of things that could have been causing the issue.

Service is good. The problem is that HughesNet was authorized to use my Debit card only once. I don't have money in my account after maybe the 3rd of each month. So for the last month, my card had been used twice, and two overdraft fees.

I have Hughesnet, Directv and Verizon Wifi and phone. I ask the young lady if they could help on the billing. Or I would have to disconnect HughesNet. I'm on a fix income. She was very nice and help me out. I hope all your employs are like her. THANK YOU.

I was trying to order the wi-fi booster and could not so I called the 800 number and they checked out everything and found out that the system on their end was upgrading. They were very professional and very polite and answered all of my questions. When I was on hold they came back on the line to check if I was still there and informed me that they were still checking on the problem that was going on and was trying to see if they could do something else to get the booster ordered for me.

It's slow!! I called and talked to someone a couple days after I got the service and he did something and it still didn't help. I'm just very dissatisfied with this service. I guess if someone comes out to check it I'll be charged cause that looks like what happened before because I see 6.41 came out of my acct. And I don't know the reason why.

The internet is still so slow. I upgraded to the high package and still not fast at all. I have 5 people here in my home and they like to watch movies and YouTube and play games. So I thought upgrading would be better but it is the same as the one I started at.

What a waste of time and effort to offer a service that is so powerless, to be polite. If you can't provide a better product for Carroll County Ga, then you should not be able to lock in your clients to a two-year contract. If not for the max $400 out of pocket, Hughes-Net would no longer be thought of for an internet provider.

I am not getting the speeds I was promised and I was told I would get a 100 dollar gift card and still have not received that either. When I last called I was given bs reasons in speeds and they were never able to help me out. I was told this would happen.

Unable to access website. I talked to 2 people, one said there was a problem with my acct, the next one said the site was down and there was not problem with my acct, this one went away and never came back. My problem was not solved and it seemed like neither person knew what they were doing.

Installation of service. The technician was very polite and well informed. He put on booties when inside the house. He made sure to write the password for wireless with ease of access to the information whenever I need to enter the password.

I called HughesNet with two questions about upgrading my service to receive more data, specifically I needed to know if I upgraded that I would not be charged for two accounts. I received answers that I was seeking promptly and courteously.

Not happy with where the cable was run into house. I believe installer used existing cable so that may be part of the problem. Not sure dish is in best position. Buffers often when streaming even during non-peak times of day.

Not near enough strength in the signal. I have Roku for my tv viewing and it is steady having to Load. My cell phone has about 2 bars most of the time. You need to strengthen your signal. That is the problem as far as I am concerned.

Installation of the dish was a bit messy, But installer was very nice guy, as far as the internet service itself it is quite slow. If I used the internet more than I do I no doubt would be shopping for a new service.

The service is terrible at my house, the picture on the tv is pixelated and it takes forever to load. I feel that for the money you guys charge, the quality of service should be much better. Is there anything you can do to make it work better?

I have accepted that the internet service I have gotten with HughesNet is the only available option, however I have not been satisfied with the quality. I am paying more than 3x the amount than my previous provider. With my previous provider, my speed was a consistent 9mbps download with no data limit. This worked fine for streaming SD or HD video via my Roku TV or phone, general browsing, etc....

I was told I would pay $60 a month total for the first year and then $65/mth after that. I had my first deduct and it was $70, called to talk about and explain what I was told but didn’t seem like they cared and basically said $70 is your cost, too bad.

I signed up for HughesNet and Dish Network from Elite Sales (unknowingly) and they promised me 50 GB a month for $99 mo and then when the service was installed it was only 30 GB mo. I have 3 - 16 year old high school children and I work from home quite often so 30 GB is not even worth getting the service. There is no way I would ever agree to 30 GB a month. I have 50 GB in all my 3 pages of notes from signing up with the agent. I called HughesNet as soon as I found out. It was set up incorrectly and they advised that the work order was set up for 30 GB from Elite Sales and there was nothing they could do about it and were very unhelpful. I called Elite Sales and they just kept transferring back to HughesNet saying they could not do anything. I have called both companies several times and tried to find a solution to this issue. Not one time has anyone ever even tried to help me in any way or even cared that I was lied to.

We cannot watch anything On Demand. The streaming sucks! Kbps! Really? What a waste of money! Constant streaming! So frustrating! Tech support rude and condescending! Would not recommend your service to my worst enemy!

The tech you sent was inexperienced, he almost fell off the ladder because he didn't have the right equipment. Damaged my DirecTV dish. Had to have DirecTV come and re-adjust dish because he fell up against it. Installation of cable on house looks like 10 year old installed it. Would never advise anybody to get HughesNet.

Everything to do with this experience was totally unacceptable. And now you send another survey. It just goes to show that nobody there knows what anybody else is doing. Now stop sending me surveys or contacting me in any way!!!!

Please move to unlimited 25mb/sec. HughesNet’s biggest downfall is your monthly service plans. Having 10gb and 20gb and 50gb plans is the absolute Worst in 2019. You need to have a reasonably priced unlimited internet with a high speed. I’m not talking about the fake unlimited plan you offer now with the throttled slowed down internet after you have used your allotment. I’m talking about a real unlimited reasonably priced plan. Unfortunately I live in a rural area and have at this time no good alternative to Hughes Net but as soon as one becomes available I will change providers immediately.

I never leave negative reviews and I understand there are limitations with satellite dish, but it is very upsetting to be spending so much money each month just for internet and to be locked into a multiyear contract when the service is very poor. It is difficult to even stream and get through a 30 minute show without constant interruptions and buffering. It has honestly been a very frustrating experience and one I could be more forgiving of if it wasn't also so expensive. Usually you get what you pay for but that has not been my experience this time. Perhaps this is just simply what happens when you move from a populous city with a lot more competition to a remote area, but it is upsetting and very disappointing nonetheless.

I was forced to cancel because the satellite service didn't work with my ability to work remotely but the service was great and I would definitely recommend this service. Everyone was really helpful and professional. The service worked great for everything but my remote portal.

Pat was very helpful and friendly. She listened to my concern and assisted me with the help I needed. She was concise and made sure I understood everything that I needed to know and remember. She is a benefit to your company.

We are new customers who are shocked and disillusioned at the terrible service we have bought. Our speed is slower than our previous service (by far), and nothing seems to help. All the service personnel with whom we interacted were very helpful and seemed concerned, however we remain stuck with a slow connection. It is never anywhere even near what was advertised to us. Surely someone could help?

Internet Too slow to Watch movies and TV on Hulu and too slow to watch Sling TV. It’s just too glitchy to watch anything although it will watch movies where it can buffer The movie. It seems to work OK. Plus the first month I seem to get a whole lot more than I did this week for downloads.

I've been dissatisfied with my HughesNet experience since day one. I've already completed a survey expressing my grievances my first few days following install. I've asked that the equipment be collected from my property and my service be stopped. Neither has been fulfilled!! My yard was trenched and left exposed at install (eyesore) and the service doesn't even support one device...tablet for example. I feel if my residential are wasn't a good location it should've been discussed. But do to the service (lack thereof) I remain to no longer want any part of HughesNet services. Still waiting for all request of service stop/equipment collection to be met. That's all that will satisfy me at this point.

The internet is slow often especially when it rains. We expected fast service but we did not receive it. When I contacted the company, I was told it was thirty to forty times faster than the previous years. My children need to do their homework. Please fix it!

It took a little bit to get it installed because we had to take down a couple of trees and reschedule the visit but once that was all taken care of we have been very happy with the speed of internet service.

Tony looked at the problem and tried to refresh the system and do what he could to help speed up the internet. He was not successful with this, but did allow me a discount for the first three months. He was very kind and tried to do what he could.

My speeds are 1 and 2 up at all times. From the beginning of the month all the way to the end of the month. I was told the speeds would be closer to 20 up. We can't even open apps on our phone. The service is so bad.

Where I live in Puerto Rico rains almost every day and the signal on my Dish network and Hughes disappear with the clouds. They don't tell you that in the TV commercials. Bad. I subscribe last month and I still haven't receive any mail or contract from Hughes.

Constant buffering, not able to watch anything live. Router has lights that constantly change installed in a bedroom. Can’t cover it because of heat build up. No live news shows. Very few recently released movies or shows. Can’t move the router because of limited cable access to dish. Already have two dishes on roof and now have three.

Even email loads very slowly. This is with full data so speeds. Not at all what was expected. The WiFi phone is almost unusable. I can hear the other party but they only get every other word or so of what I say.

Speeds are not anywhere near advertised. We have now resolved to use WiFi on only the tv and computer, not our cell phones. If we connect more than 2 devices it becomes extremely slow and glitchy. Very disappointed especially since the cost is so high and we have no other options for services.

We’ve had HughesNet for a month now. The speeds are not impressive at all. They’re very slow. We are only running four devices and we’ve never really had good luck. Maybe the sidelight needs to realize under something. I’m not sure.

Never again! Terrible customer service and terrible internet! Consumers beware! I was on hold 20 minutes just to cancel the service and then yelled at and threatened by the rep. I overpaid the 1st month's bill but I'm sure I will never receive a refund. I'm so glad to be done with them!

The installation was great. The Dish guys were awesome. The high speed is horrible. We really can't stream shows without constant buffering. The picture quality is not good. When using my phone texted pictures won't even come through. It's ok for general online computer use but for the price I'm extremely unhappy with HughesNet. I am considering looking into a better quality service. Probably just go back to Verizon.

Customer service is good But the Internet is slow. Really not worth the price you pay monthly. Then I found out if you go over a certain amount which I’m calling data, Then your bill goes up even more, this honestly is not worth the price. Not for me.

I'm a little disappointed in the speed and connectivity. I was a subscriber of the competition and listened to other's reviews on how wonderful HN was. If I could get out of my contract without paying through the nose I would.

The tech guy was great but the service sucks **! WORST internet service I’ve ever had! Paying $70 a month for like 2g speed. My phone LTE works faster than y'alls internet! Especially when it rains, literally have no internet when it rains. Download speeds are SLOW, Netflix is SLOW. VERY VERY DISSATISFIED and DISAPPOINTED! Will be disconnecting services with you guys soon.

I was disappointed initially because a man and woman had to come out twice and still did not get the dish installed. Then a different gentleman (I believe his name was Dylan but do not remember) came to try and he did a great job. I thought the internet would be a faster speed but I know that is something you guys can’t always fix.

Our internet is very slow, it is slower than the provider we left and I'm not able to run the programs to do my job at home. I'm having to be out of state. I will be home next week and I will be searching for another internet provider.

Internet always buffering. No good connection. Want to cancel the account. If more than one user using the internet it is really bad. I will not recommend HughesNet to anyone. I keep getting pop up about internet payments since I opened the account. Very poor service. I’m looking for a different provider in my area.

We have had nothing but problems. After one month we have already decided to get out of contract. Unfortunately we will be stuck with $460 contract termination but it will be better than spending hours on the phone trying to get internet to work. No worries. They will send a tech to act like they fixed the problems for a small $120 fee.

Cannot even watch a movie on Netflix without large wait times for movies to download and significant pauses in between. WiFi phone reception is horrible. We only have two bars at home. Phone service cuts out at inopportune times.

The gentleman who did the installation was terrific--competent, cheerful and communicative. But after that, things got worse. The quality of the picture was horrid. And speed, though better than initially, is irksomely slow. After I called and the helper had be change from the default setting to a better one, the picture improved, but it is still significantly worse than my service in Seattle. We shall see what happens as we get towards the end of the monthly term.

HughesNet has been very easy to do business with and has delivered consistent internet to my home. The installation went very well and the technician worked with me to put the dish where I wanted it and worked with me to run wires through conduit that I provided before he arrived to do the install. Thanks, HughesNet!

Your service is not what you led us to believe it would be. It is SLOW SLOW SLOW. Then to add insult it is twice the price of any other provider for less service. We will not keep this service. There are other far better internet services for rural areas that cost half as much. Once again AT&T chooses incompetent.

Super slow. My computer is slow as it is but now it is super slow especially in the evenings and weekends. It's pretty much impossible to watch a youtube video. My computer constantly freezes now. My computer would do that occasionally before but now it does it a lot and doesn't recover as quickly. I can't find where I can change my password to ensure others are not using my reception. And when I called to speak with a tech at Hughes I was put on hold and after 5 minutes or so disconnected.

It is incredibly disappointing that I can’t stream a dang thing from my iPad! Doesn’t matter the day or time. The only reason I have internet is to watch TV the few hours I’m home and watch football film to prepare for practice the next day. I don’t understand how as a company you can feel good charging the prices you charge for poor speed and a data cap. 140 for this is a straight rip off! My phone gets faster speed. In Melissa TX I could get speeds near 100mbps unlimited for 60$. I get 1mbps for 30g at 140.

To pay almost $100.00 a month to get 25 mbps, and buffering with streaming is Horrible. I paid 70 for a 100mbps with Spectrum. When something else becomes available I will be switching. I had to buy dish network just so I could watch TV again. I only had internet with my last service because I was able to stream with no issues.

Internet freezes even if there is only one device connected. Like I'll be playing a video and it will freeze every 2 minutes and doesn't play clear cause it cannot download the video fast enough while playing. Not very impressive with it.

We have had Hughes Net for 2 years now. Back in 2017 we first ordered it because I started a home based business and needed a clear and fast connection. My son also wanted to start Streaming his video games and start making his own living as well. Before I agreed to the purchase, Hughes Net sales reps assured me that the speed would be at least 25MPS and their service could handle online gaming. The Installer Drilled A Hole in the SIDE of our trailer instead of installing it through the crawlspace like we asked. My download speed is not even 2MBS and the upload speed isn't even 1MBS. THEY LIED. Then they want to charge us for the equipment after we have been with them for two years - $400!

Hughes Net internet service is extremely slow. If I would have known this before signing up I would have stayed with Charter and just paid the slight extra monthly charge. We do not have any gamers that stream or any type of heavy internet usage in the home and it still takes forever for things to download. Wish I had never agreed to the contract.

After troubleshooting my connection for over an hour over the phone with customer service, my internet connection was decent for AT MOST 48 hours. Then it got worse. And I am a busy bbn person who can't spend multiple hours on the phone trying to fix the issue that I've had since day one when it was installed. It's absolutely ridiculous trying to watch Netflix with this shotty internet. I regret getting HughesNet.

Satellite Internet is unbelievably slow compared to a landline system. Often it is impossible to sign-on to a website because the response rate is slower than the site server allows. Won't pay for satellite internet again if a landline internet hookup is available.

Somehow when no one was home we managed to use the same amount of internet in our second day of the second month of service that we used in 3 1/2 weeks of our first month. When we called about it, the representative told my husband and I that something must have been downloading all day and used all of our internet, then told us it would be $400 to cancel the service. Scam. Horrible. Buyer beware. Don’t get. Not worth it.

You never know what you are getting until you get it, that being said I thought I was buying high-speed Internet - something with a few seconds to download max but at times I am waiting upwards to 30 seconds, videos buffering all the time, not what I expected, for that reason I am disappointed.

Installation went smoothly. Billing was as ordered and auto billed to my Visa card. Upload and Download speeds were as advertised. As I am a seasonal customer I will be having my service suspended in early October for six months as I winter in Florida. I think it is great that bandwidth is available so that speeds do not slow down as they do with cell phone towers.

We only had HughesNet for about a month. From the day it was installed, we were unable to stream any videos on our cell phones and smart tv, we could not load any social media apps and basic websites were very slow to load. After contacting customer service 3 times, being told it was the weather at our “gateway” (which is in New Mexico, we are in North Carolina), then being told it was an area outage, then being told our equipment was not working properly, and each time being asked to run tests and being on the phone for an hour, I decided to cancel the service. There was never a time within the 4 weeks that we had HughesNet that it worked correctly. Because we did not have internet and I am a student as well as working full time, I had to use my cell phone for internet, resulting in our cell phone bill doubling for that month. I will never recommend HughesNet to anyone.

The internet which we had installed is very slow. We were told that it is slower than what we had in town but I am just really disappointed with the speed of the internet. We would not recommend your internet to others in the area.

It is what it is. HughesNet sells lousy internet for ridiculously high prices to customers that don't have other options. You will get 25mbs if you are lucky. I'm glad I will only need this service for 10 months.

While our internet is now more reliable it is unfortunately much slower than anticipated. We are also having trouble doing facetime with each other which is one way we prefer to communicate. The router we were given seems unable to reach our bottom floor so we cannot watch movies on our tv there. I am very disappointed in the service.

I haven't lost service like I did with CenturyLink. Internet is slow, but dependable. I was hoping to have faster internet, but it's not. I haven't really been with HughesNet long enough to give a good rating, but what time I have been with them, I'm satisfied.

Internet speed is very slow. Streaming video buffers often, especially Netflix, YouTube videos are slow to download and watch. FaceTime is lagging. Expensive for what you get. Would recommend an alternative option if available. Unfortunately, we don’t have an option.

When watching videos there are frequent pauses and I did not find out about this quirky aspect of satellite internet until after the mistake of signing up for the service. Now I’m stuck with it for 2 years. What more am I supposed to say?

I switched from DSL to satellite thinking it would be better, wrong! It’s worse! I can’t connect to WiFi half the time and when I can on Netflix or anything steaming it's pixilated and grainy. It takes forever to load and kicks me off several times. This is on all my devices and my desktop! I’ve called customer service twice and they keep getting me to change settings on my streaming devices but nothing is improving my service. I am extremely unhappy and will switch as soon as possible.

I work 14+ hours a day 4 days out of the week and rarely get time to turn on my TV. But when I come home for the 30 minutes I have to myself before falling asleep I cannot get service to watch even 10 seconds of TV. And when I call, HughesNet 24 hour hotline, it magically hangs up on me. I’ve called during the day and failed to get customer service that can help me. This is absolutely horrible internet service and might as well be classified as organized crime scamming people’s money and for failing to provide a service that I work hard to pay for. This company is absolutely a joke.

The young man when he showed up the next day with no call for not being able to get there at the correct day and time. Then the price that got taken out of my bank was not correct according to rep I talked to.

The customer rep. that set up our account said that a $60.00 plan would be enough data for a 5 person family-great! That was roughly what I was paying for cable. Less than a week after starting service we ran out of data and are expected to buy data tokens for more service. Upgrading to a high enough data limit for our family will cost over $100.00. (At half the speed of cable.) So for anyone stuck having to use satellite internet, expect to be taken advantage of...

Terrible we had to buy or way out of our contract, streaming was poor, 2 days in we ran out of data time, just not what we could use. I think they need to give customers a trial period! Customer service was very good. We did appreciate that very expensive lesson. The installer was very good. Thumbs up to him!

Wifi shows good signal and checks good per tech service however slower than disk running at 3 mph to point tablets and phone show slow connection or even no connection. Total waste of time and money. Have gone back to dsl link for 10 minutes to download 10 meg file and system still thinking about download. Dsl 15 seconds downloading same file.

Service is REALLY REALLY SLOW. I called about getting someone to come out and they checked my services with their computer system and said everything looked fine and told me if I wanted to disconnect my services it would be 400$. I called back after I had Dish cable installed because they do a bundled with Dish. HughesNet acted like I was some kind of but for suggesting such a thing and told me they didn’t do bundles with Dish.

I live in a rural part of Western North Carolina. The only Wifi here is Satellite. The only provider of this in my area is HughesNet. So I am forced to use their terrible service. I have their fastest download speed. I can't watch a video without constant buffering. Yes I have the settings correct. I am constantly waiting for the rest of the video to load. When watching live feeds. I get constant buffering, terrible lag and can only hear every other word. This is their fastest service?? Also every time it rains my Wifi goes out! I have Sirius radio. It works fine 24/7 so it's not my location. This is the worst of the worst of Satellite and it's it's ridiculously expensive. If I had any choice other than not having Wifi I would switch in a hot second. The very worst Satellite Wifi provider! Do not use them if you have a choice. If you have to use them this is what you can expect. My neighbors have the same problems with theirs.

My dissatisfaction was already provided to Hughesnet Survey and have had not heard a word or resolve. Again calling them the only options 8 have for better data is stop all devices that use satellite. Watch only one movie a night or cancel the Hughesnet and pay $400.

Was misled upon signing up for internet service. I thought I would have enough service to support the devices I reported having when calling to inquire about service. I burned thru all my bytes in 3 hours. Wow. So now after calling twice, a higher priced plan, and unplugging multiple devices and remembering to disconnect the phones and laptop, I have had no live streaming service for a week and won't for another 2 weeks until it resets. I never thought I'd say this but I can't wait to go back to cable!

The times that I need to work have been seriously influenced by lack of reception/speed/connection... I had Verizon, and no problems whatsoever, until I switched just a month ago to HughesNet. Very disappointed... seems like there are others as well in my area that are experiencing this - my computer tech said he has three customers with the same issues - all have HughesNet.

We had service connected in late August. It has never worked. We will have a connection periodically but it never really works. It’s incredibly slow and basic internet needs are not met. I’ve called a few times and they do absolutely nothing but tell me I’m connected. I purchased an extender from you and it doesn’t work. I’m looking for a new provider. I really can’t believe how poor your service AND CUSTOMER SERVICE is.

The tv shows either lock or go off then come back on and it goes off and on I am not happy this is a constant thing. Not happy with the service. I am really thinking of canceling and would not recommend this to anyone.

My internet service is horrible. It takes forever to load webpages. I can’t stream movies because of the constant interruptions. I called customer service to see if there’s anything I can do and was told there’s nothing to be done because It doesn’t meet the download time requirements or whatever... I’m extremely unsatisfied so far. And it’s only been a month.

It is slower than I expected. It can take several minutes to download or open some apps at times. I don't do a lot of downloading. I seldom add more apps. I can get connected most of the time, but too often have to wait. I had been told that HughesNet was slow, but it sounded good so I gave it a shot.

High speed internet isn't high speed. Fastest upload speed is 3 Mbps. Shame on me for not getting that information before I signed 2 year contract. Wish I had just gone with my cellular provider instead.

We require Internet service that is steady and constant due to our online classes. Far too often, the Internet clocks or freezes. If this happens while I am taking a test, I will fail the test. I need dependability And this hasn’t proven to be dependable.

My internet will not even play Netflix and when I call customer service they say my internet is working just fine. My internet will work for 5 minute intervals, then it gets super slow or doesn't work at all. I do not have a lot of devices connected at once and it still does not work.

I have a Home-Based business and it is rainy season here. Every time it rained, I lost service. Satellite Internet does not work for me. My customers can't wait for my internet to come back on so I can reply to them, especially when it is raining every single day.

I have started using the mobile hotspot on my phone. I want to cancel this service. Please contact me to cancel. WiFi does not work - not to check email or Facebook. I tried watching Netflix and it took 2 1/2 hours to watch a 1 hour show due to speed. So disappointed. Call me.

The customer service rep I spoke with prior to installation assured me that my plan would be sufficient for streaming videos/movies using amazon/HBO. More times than not, I just give up trying to watch anything because the content takes a painful amount of time to buffer.

Service is too slow and my data gets used and I am hardly even home to utilize it. I will not renew when my contract is up. Very disappointed in my service. It all just seems like a money racket. Typical of most things these days.

I am not very happy with my HughesNet experience. We have a Ring doorbell and will be getting an outdoor camera as well a Nest. It takes too long to see the live view from our devices as compared to a Ring doorbell we have in another state. I am not sure what to do. Please help. Thank you.

The people I have dealt with have been great but the actual WiFi or internet service is really bad. It comes and goes but it’s mostly gone. I have called and my daughter has called but it doesn’t ever get better. I am very frustrated - I just thought it would be better than what I had but I think it’s worse. Glynn

Our service barely connects to our devices. We can’t watch any tv or even do basic computer searches. The kids are unable to get their homework done at home. I have written several letters to the school stating it’s our service, and that’s why my kids can’t complete their work on their devices.

The service is horrible. I got Hughesnet as a backup for DSL in a remote area, thank goodness it is a backup. Any time I try to use it, there is a noticeable drop from my DSL which is topping out around 13Mbs. I can't even connect to an independent speed test, it is just too slow. When using their approved speed test site the results are through the roof, but practical use shows otherwise. Horrible.

I was expecting as good as or better reception as I received from Verizon. This is not the case. I cannot get programs I used to get and the reception will cut off frequently. This is not what I expected. I just tried to send this message and I got a notice, "reception lost, please try again." This is what my complaint is all about.

Hughes is a very slow internet service. In the area where I live there is no cable so there are not many choices. We were just using hot spots and Hughes is just a little better. I can’t recommend it unless you have no other options.

The 25 mbps would not work with my Magicjack phone as promised. I wish I could send back that big ugly satellite dish your company put up. Until I can get the same speed and price as cable internet, I will be sticking to cable. Thanks!