HughesNet Reviews

We moved a bit out of town and at the time Hughes was the only provider option. From day 1 our internet was painfully slow, but we understood it came with location and didn’t complain. We also understood in big storms that our internet may go out as it’s satellite, no problem. Well for the last few weeks the internet hasn’t been working for more than 5 minutes at a time. The month before that it was an hour a day if that. We finally decided this was unacceptable and called. The first man we talked to said he was running a test and then said, “Ah, I see exactly what you’re referring to, your interruption in service is because of weather in Oregon where you service comes from”. "Uh... We live in Nevada, you’re telling me we haven’t had internet because of Oregon? Okay well then we want to cancel."

When the tech came to my home, he asked myself and my husband where we wanted our router. When I told him I wanted it in our living room he stated that it didn't make a difference where the router was located because it was wireless. He proceeded to put the router in our bedroom, which is about 25 feet from our living room. After getting our internet hooked up, our Dish did not recognize our modem. I had to pay an extra $25 for a wifi adapter from Dish to get the modem to be recognized. My husband and I was watching a 25 minute show the other night and when we were watching it, we would have to wait for the show to stop buffering so we could watch it. This happened about 5 times. We have not downloaded a movie since we were so aggravated.

VERY POOR SERVICES. DO NOT ORDER THIS SERVICE. You pay for data not internet usage, should be a cell phone company. Manager in retention department garbage. Need experience. DO NOT ORDER THIS SERVICE, BUFFERING, VERY SLOW POOR QUALITY.

My representative was polite, helpful and very professional. He went above and beyond to help me solve my issue. Great experience!

I stayed on the phone for 50 min just trying to upgrade to 30 gigs. They only answer with what is on the screen... Don't even have the ability to answer a question and if it's not on the screen you won't get an answer. Try to find another service if possible. I will drop this slow and idiotic company just as soon as I can.

When the HughesNet was finally installed after a 5 day wait, the installer showed me how to access my usage and we saved it in my bookmark. He said I could go here and find information on billing, services, signal strength, the works. The next day when I tried to retrieve the same information now it wants a login/password or some other code I have no idea what you want. When I clicked on the help button it pops up asking for the same information. I tried to go online and contact an agent (a real person) and that doesn't work either. So glad you contacted me, and while you're reading this, you might e-mail me all the information so I can put it in my system. Thank you very much. The installers were a great couple of guys when they finally got here, working in frigid temps. for several hours and never complained.

Before I signed up I asked if there was a trial period. I was told there wasn’t because the tech would check the signal strength and if it wasn’t strong enough, he would cancel the installation. After it was installed I noticed long delays for web pages to load, my voip phone kept losing the signal and my security system didn’t work most of the time. Called customer service and got tech support. They had me reset the modem and kept asking me to agree that it helped with the download speed. Within hours it wasn’t sufficient and all the problems I was experiencing returned. In a few days I cancelled the service.

I signed up with HughesNet on Feb. 11, 2019 and I scheduled the install for Feb. 21,2019. Everything went very well with the install but within a few days I had no internet. I called to find out what the issue was and found out that my dish was out of alignment. They had to schedule a repairman to come and get it fixed, but the earliest date they could get was Mar. 6, 2019 so I would be out of internet service until then.

Service is NO GOOD. I updated my service to GEN5. The service is no different than what I had before. I'm paying MORE MONEY AND NOT GETTING ANY BETTER SERVICE. This is an AWFUL SERVICE. FOR THE PRICE I'M PAYING.

Overall it went alright. Tech seemed uneducated on install process and left belongings under our house and kept texting our personal numbers. Made us uncomfortable.

When I called to inquire about getting internet and phone through AFPC the lady I spoke to was very helpful and friendly. So I signed up. The technician who installed was also very friendly and helpful. The tech said that he ported our phone number and we were all set and that it would take a couple days. 10 days later I call customer service (which was frustrating with all the phone prompts... I just want to talk to a human!), and they informed us that there was actually no port request.

Slow internet. The young man helped me and got my internet fixed! Very satisfied with service. I would recommend Hughes Net because they service what they sell!

Little to no signal - The tech was very professional but the service is horrible. I have to shut down wi-fi from my phone in order to take a phone call on my cell. My service is very spotty. My hot-spot through Sprint works way better. Thank you, Beth.

The speed is way too slow, and the internet cuts off 4 or 5 times a day. My grandson cannot watch anything with his PS4, Xbox 1 and Xbox 360. I am just not happy with it, and I found out that I was lied to. When I called the number for ViaSat, I got a Hughes Net representative, and he told me that Hughes Net had bought out ViaSat; but two days after your technician installed your internet, I received an email wanting to know where their payment was. Two things going against Hughes Net, the bad performance and the lie. I will be requesting you come and take out your equipment just as soon as my attorney gets back in touch with me over this transaction.

I was running out of GB quota before auto renew so I got online and the agent helped me add more GB per month to my account, the only thing was it was expensive to do so. Why don't you have unlimited GB data with your package I am spending now on 85.00 per month? Would make life much more easier to watch Netflix again. I can't with limited GB per month, it eats it up.

Not sure why but our service is very slow. It's like not having internet at all. Would like to cancel my contract.

Having problems with internet. Technician tried to correct. Explain that weather were bad here. I told him that I understood that because I use to put up dishes. Told me to call back again when weather cleared up.

I work from home and was consuming the data I had purchase which was 30GB. The technician took his time explaining what could be the cause of consuming it so quickly. He was very patient, he gave me some pointers on what to do to decrease the consumption and explain how the tokens worked. The technician was very professional, patient and kind.

Your tech showed up smelling like **, did not show ID, said I had to pay him $60 cash for the install after I was told there would be no fee, I told him twice to cancel the installation, he kept installing and then left. Internet has no signal, doesn't work. Worst experience ever, will never recommend this company to anyone.

Our satellite internet was installed professionally and efficiently. Hughesnet's internet speed is amazing and we are spending less money each month for better service!

Service isn't very good. I have to reboot the system constant. The window pops up internet connection lost. The phone service is worse. It's hard to even have a conversation on it. The delay in the service is bad!

Since I have only had the service from HughesNet for a couple weeks, I do not want to go to overboard. But since I have had the service I have had no issues and am happy with it so far. We have had high winds a couple times since the service was installed with no issues during or after.

I was using the Verizon Jet Pack before for my internet. It was so slow, and you could only have one person on it at a time. The HughesNet isn't the fastest but it sure is lot better than what I had before.

The tech did a sloppy job. He left wires exposed. We also have dish with voice control that wasn’t set up by the tech.

It works good for streaming and doing stuff on my phone, but online play is impossible, would like to see the possibilities of online gaming on HughesNet in the future, like let's be honest, it's kind of dumb for everything to work except online play. Still the service works okay.

Internet strength - When we spoke to customer service we were assured that the strength would be sufficient to work from home. This is not the case and I have to rely on a mifi connection to work. We don’t stream movies to game so all we needed to make sure was that I could VPN into my work.

The installer installed the satellite how he wanted to, not completely to my liking. The internet speed is no where near dsl.

Great experience. Very knowledgeable about the installation. Good service from my next internet. Will definitely tell my friends. Thank you for all the help.

My first experience with the installers was not a good one. But after explaining this to HughesNet Customer Care they finally decided to work with me. The matter was fixed and we are happy with our Internet service.

I have to turn off the wifi & use my cell phone data in order to get faster internet reception. Enough said!! Worst product ever. Cant believe Im stuck with you for two years.

Our service was terrible. We called 2 times within the first week of installation. The last person we spoke with hung up on us. I called a few days later and canceled. Thankfully that person was nice enough. But I would not recommend your services.

I called customer service February 23, because my modem was not working. The call rep. informed me as to what happened, and said I'd get a new router in 3 to 5 days. Today is March 6...still nothing.

Our installation was flawless, speedy and the Tech was informative and answered all our questions. Since switching from our old system, everything operates at lightning fast speed. Best decision ever!

The men that came were professional and friendly. They worked fast but were thorough in the installation. So far internet service has been good. I wish they allowed more than 10 g before slowing us down.

I'm extremely happy with my HughesNet satellite internet! The cost is reasonable, & unlike cable internet, I have service anywhere I'm at, inside or outside. I would highly recommend it to anyone who lives in a rural area. HughesNet is an established company, so you can be sure that they are reliable. The installation was quick & the installers were professional. I give HughesNet 5 stars!

Same day use was found to be very slow and sporadic in connection. Watching our tv and movies we lost connection. Not happy with speed.

I can't upload small files for work. On high speed internet what would take a minute or two can take almost an hour, if it works at all. I'm very unhappy with the service.

I am very happy with the product and service that I have received up to this point. The installer was very polite and was extremely knowledgeable about HughesNet and its product. I would definitely recommend it to anyone!

I told installer I did not want wifi service. He insisted I get it or it would be ordeal to call and cancel it. After 4 hour installation of enormous dish that is an eyesore, we still have terrible service. He insisted we would have exceptional service because he was the best installer. It rarely works properly. In fact I am having trouble now using it writing this response. I wish we had another service provider. We are only 5 min from interstate. This is ridiculous our service is this bad so close to civilization.

I would love to see if we could get our internet in with my DirecTV bill out here where I live. Pay one bill instead of 2 separate payment...My internet is HughesNet and from what I understand your internet is HughesNet also so what is the problem. Please help me understand why I can't çhange over and get internet through your great company AT&T.

I have had HughesNet for 2+ yrs and wanted to get the latest deals and called ViaSat one of their vendors. They offered 24mos contract for 12 gigs for 59.99 + a $20.00 discount per mo for 3 mos. When I talked to rep at HughesNet he said they would match that as I expected [meaning if the vendor can do this so can you] but to my dismay he called me later sputtering about an error code. I was busy and asked to be called later and that was the last I heard from him. HORRIBLE SERVICE. I WILL NOW GO WITH HOTSPOT BECAUSE I DO NOT WANT HUGHESNET TO GET ANY MONEY FROM ME!!! [thru viasat].

I'm really enjoying Hughesnet, quick service, installation was easy, would recommend this to all my friends getting in touch with people that can help with problems or questions you might have.

My experience with HughesNet so far has been really good. I have had no problems with my internet since it has been installed. The wi-fi was really a good choice and I am enjoying it. I definitely would recommend HughesNet to my friends.

Getting the service ordered was Great. The technician that installed our new system was FIVE STARS. The problem is it's way slow! I was use to xfinity before and can't hardly watch YouTube music videos at all. Constant buffering in the video. I was very disappointed in the so called 25 mbps. Maybe they can fix that, We shall see. I will update you.

Very professionally installed. Technician was friendly and knowledgeable. Internet service seems a little slower than Centurylink, but is more reliable.

I was really hoping this internet would be faster than it has proven to be. I was told it wouldn't be any issue streaming on multiple devices at the same time. Evening time it really slows down to even stream videos on social media.

Not able to support gaming. Person advertising had false information. Was not satisfied, should have done more research prior to installation but listened to seller.

The internet is very slow and in trying to watch Netflix and/or Hulu it has to stop and buffer many times. Some times I am not able to get online at all or a long response time.

I called about a billing issue, my customer service rep. was a man named John. John took care of everything! He went over and above my expectations. John is an asset to HughesNet. Thank you John and HughesNet for taking great care of me. My case #**.

If I had known that Hughes internet was going to be so slow-and sometimes it does not even work-I would have stayed with AT&T. Netflix disconnects regularly, and there’s no internet in parts of the house-even at 3:00 in the morning. It loads sooo slowly and lots of time says it’s not available or responding. Very irritating. Can only hope for a miracle and that it will get better????

We have never gotten faster than 5 Mbps - nowhere close to the 25 that's advertised. And several times, much slower (but still faster than our old AT&T DSL). And the website keeps showing our usage as 0, which is odd.

It works a lot better than my other service and the data time is better! At 10gig of data it seems to last way longer than my other service!

It buffers constantly, wife cannot work from home. Waste of money. Wanted me to buy a $200 maintenance agreement with 10 days of service to keep me up and running. Will warn others to never use Hughes Net.

Router is installed in my home (southeast corner of house), directly behind my house is my shop building (approx 30 feet apart). I do not get Hughes Net signal in my shop but I now get West Satellite 2g, that I never received before having Hughes Net installed. Installer suggested getting a signal booster in my shop to improve signal. I installed a AMPED WIRELESS SR 600 EX. This unit is installed on the North wall of shop in direct line with the router.

Aside from wk. 1, where we had internet a total of two (2) days, and of those two it sucked... the CSRs are not communicating to one another, because they’re sure as Hell not telling us one single thing that was accurate! First it’s, “...I can see the problem, and we’ll have a technician out.” This was a joke. After calling everybody but me, the same guy comes out — a week later — and basically tries to UPSELL, citing his case as, “...well [Hughes] are all you get out here...!”

I switched to HughesNet because I was very dissatisfied with Century Link. Overall customer service is awesome from installation to troubleshooting over the phone. However be aware service is slower because it is satellite, it’s not like they promise, and if you are a Pandora fan, it will not work with these guys. Oh, and if you do not like automatic bill pay, they charge five bucks for paper billing, ridiculous!

Change credit card for payment. Agent was very congenial and knowledgeable. Mission accomplished without any trouble. Also I asked her to change my password which was gone without difficulty.

I have had no problems with my service. Great deal. Will keep it. Works for when I watch Netflix and download my stuff.

Very disappointed in the speed. In order to load things I have to turn WiFi off. I can still watch Netflix hardwired but WiFi is a joke.

I have brand new service with 2g and 5g option and sit next to router and both options are almost useless. Super slow even the 5g and if more than one person gets on it barely functions at all. This is just for emails and web browsing. Not used for gaming. If I cancel it’s a $400 charge. Uhhh!

I was happy with the installation but the service after that was very bad. I had to call the Ohio Attorney General because you were going to charge me $400 because I was breaking your lease. The installation never worked. I unplugged it after two days. You did finally waive the cancellation charge and I thank you for that. If I had not all answers would have been 1 star.

We don't know how to claim our $100 gift card. Technician was great. We lost the paperwork and don't know our account number.

Painfully slow service, almost unworkable at times. I dont know why you want me to write more words, slow slow slow, now it says connection lost, that about sums up the experience.

Installer was prompt and did good work. Office personal we’re very easy to get ahold of and work with. The service is below par though, when trying to stream music or videos buffers often and sometimes won’t load at all. Turn off WiFi and use cell data works just fine. Unsatisfied with WiFi’s performance.

Had a missed appointment by installer but understandable due to Google Maps giving wrong address to my house! But the installers who did come did an excellent and efficient job! Was pleased with their work and courteous demeanor!

The tech showed me I had a signal. But my wifi signal is minimal so my t.v. has choppy unintelligible splurges of functionality with reception. I'm dissatisfied and do not see how you can improve such bad service.

Install was done in a timely manner- installer did a great job. Would have liked for the monthly price to have been given time earlier in the set up, I was given much better prices from other companies and they didn't require a credit check. System still freezes and spams even after 2weeks. Will it ever stop or do I have to deal with it? Also would like to know when my contract is up.

The tech who installed the new installation had such a terrible accent we could hardly understand him. He did not install the antenna in a good place on our roof. Our computer now is much slower than it was under the previous internet. The tech did not leave us with the $100 Visa card as advertised. HughesNet advertised "lightning fast computer work" but so far it has not lived up to that at all.

Internet is extremely SLOW playing games, watching Netflix, surfing the net, I called in they reset it, said it was fast. It’s NOT.

The installer did professional job. Put the wifi box where it should be. Made sure I received the best signal I could get.

The install could have not been in worse weather. It was cold and raining. The installer did a great job and the respect to the house and removing the trash was impressive. The run through and testing after install makes me confident of the type of people and quality of service. So far very satisfied.

No problems about installation or service BUT received three e-mails about why I am cancelling my service. I am NOT cancelling my service. DON'T cancel me!!!

Had very pleasant experience with all agents on phone and tech that came out. Everyone was very prompt with replies and advice. As this is a new experience for me I remain optimistic. Hope to be surprised.

They make me feel that my business is appreciated. I’m on a fixed income. They work with me to keep my bill as low as possible with promotions, etc. Anytime I have a technical problem it’s always taken care of, thanks HughesNet.

We tried Hughes Net after seeing their TV ads for high speed internet "no matter where you live". We live in the country, go figure. The catch is, whatever package you buy- the speeds are "UP TO" 10 or 20 MGBPS, etc. Their speeds never made it to the expected mgbps purchased. They used a 3rd party installer who was unprofessional and could not install the box in a location close to my home office. So we've cancelled our service. And oh, by the way, they don't want the dish back or the post that is cluttering up my yard. Worst internet service ever. Buyer beware!

We are getting terrible internet service on 7/09/18. Javier an agent call me. Did not bill us discount bill because of very poor internet. Now again on 1/26/19 Garcia update our gbits to 20 instead on 10. Also discount 20.00 for poor internet service. Also now on 3/3/19 internet is out, another agent gave another 10.00 discount because we can not use the internet, I paid my bill on 2/25/19 for 36.09 which was told to me by Garcia, also he gave me the bottom figure after taxes of $49.39 for March thru July.

No issues of not having internet. When I want it it is there. I pray this continues, so tired of bad internet that always goes off after 5:00 pm or on weekends.

I called in trouble call today to request an address change and to change the IP address. A received excellent service. Thank you

Not happy with this service. It is slow and can not use more than one device at a time. Not enough G bytes for the money.

These people are bigger liars than Donald Trump. On a recent call I was told 3 different dates when I cancel my service from 3 different reps. The last person kept talking about my service in Mn, when I was canceling my Arizona service, nice but just plain stupid or uninformed. Not sure which it is. Stay away. Don't believe anything they say. Will tell you anything to get you to sign up. I've put up with 5 years of BS from these people.

New service, and installation to the Hughes net and wifi, the customer service was helpful and very understanding with someone who doesn't know what they are doing.

Two year guaranteed contract, first few months of service $52.15, which would be the monthly cost for two years. Now after approx. 6 months they jumped the cost to $72.15 stating that I had to call in every three months and request the extra $20.00 credit, which I wasn't ever told I had to do this. I do auto pay so I didn't realize this until I was checking my bank statement. I called in late Dec. or Early Jan. to complain and was told they would correct the billing. Did they NO, called back today and was again told it would be corrected, wait and see. I consider this tactic a bait and switch game. All that HughesNet needs to do to correct this is have their billing system automatically give the $20.00 credit. No they want you to forget to call in every 3 months so they can get the $20.00 extra from its customers.

Excellent service. Could not get any other internet company to come out in the country. Thanks Hughes net for awesome service. I will tell everyone about your services.

It was a positive experience. Just took too long. I couldn't change my card info on the automated line. But the representative helped me and was kind.

The customer service rep that set up my account was amazing as was the installer. My disappointment is with the quality of the service that is available in my community. It is hard to reconcile that on mainland USA only 2GB of service is available and internet speed of 25mbps! Something needs to be done to improve this and equalize accessibility no matter where you are in America! Residents in smaller countries such as Jamaica West Indies have access to far better service than is available in Hopkins!!

Connection speed is not what was expected. Speed test shows 30-40 mb connection but does not seem any faster than the 5-6 mb connection on the system that was replaced. Also cannot get the usage meter to work.

We were told HughesNet was our only (rural) option so we stuck it out for 1.5 years. We paid $90 per month for 20 Gigs of data, no ability to stream Netflix, constant freezing and buffering; and all customer service calls were difficult as the reps all had very thick foreign accents. We weren’t allowed to increase our data... But we're instructed to stream from 2 am until 6 am. Hughes doesn’t have anything close to unlimited data. We were able to purchase a Verizon MiFi (puck) to supply internet (WiFi). We also use LTE on our cells. Dealing with the frustration of Hughes and lack of service was maddening.

Had to get a mobile hotspot on my phone in order to play any games online... Speeds look great, just seems useless if it won't work for online gaming. Disappointed... I switched over from Frontier hoping to improve my streaming of Hulu and Netflix without buffering every few minutes. However I was still able to use Frontier for online gaming, ever since I switched over to HughesNet I've had to spend more in order to fix this issue, meaning my hotspot. Faster speeds, no online gaming. I feel like that information should be the first thing you see when you search Hughes Net. Now I'm signed in to your contract for two years. Had I known all this before the fact I wouldn't have switched from Frontier. Thank you for your time.

Concerning the internet service, which is supposed to be really fast and in actuality it is super slow. Netflix keeps stopping and we have to restart it several times during a show. It is also slow on our phones when using WiFi.

I feel safe with protection provided with the protection for all devices on my systems. It was easy to apply to all devices.

This was the only company that was able to get me Internet in the country. The gentleman was very nice and knowledgeable.

I called HughesNet to upgrade to Gen5. The person I spoke to was a little hard to understand but she was friendly and courteous. I had to reschedule the install and it was done without any hassle. Love my Gen5 and would recommend it for anyone who lives in a rural area.

Just installed your product and been having problems with speed issues. Goes from 1mbps to 20mbps depending on the time of day. Still not resolved.

Horrible experience from start to finish! When looking into this service I spent nearly an hour on the phone with someone I could barely understand for them to lie to me. When the service was finally being used in my home it didn’t work anywhere as good as what was promised. I called to tell the company I am NOT keeping this service and I’ve been waiting almost 2 weeks for a shipping label to be sent to me so I can return the equipment. Horrible customer service! Horrible internet service! I would NEVER recommend this company to a living soul!

Worst internet service ever. Has been slow since day 1. Issues never resolved. Was called loyal customer but not as I am bound by contract. Would join others in lawsuits to sue for deceptive practices. Will tell others not to subscribe looking forward to response from human being.

Was told over phone the package I selected would be fine for what I am doing with it and I run out of allotted data in less than 2 days. I guess that's what I get for listening to a phone rep, definitely not what I signed up for.

Had installed on 2-7-19 and had problems right away. Called customer service only to get someone I could barely understand and could have cared less. He told me I could cancel at no charge and switched me to someone else who told me it would cost 400.00 even though it is not working. They sent the same installer who said he made adjustments. The speed is the SLOWEST, WORST internet I've ever experienced. I can't even download a tv program! They could care less since their only reply is "you can cancel for 400.00"! WALK AWAY NOW.

Was not aware that we could not use 911 if power is out, we live in a very rural area and senior citizens we cannot have this, I will have to cancel our phone service... Our internet is wonderful, but I cannot continue with phone service.

Wonderful help. Rep was very nice and explained everything in words to understand. Thank you for your help. Gale **

Still waiting for my box to be delivered so I can send back your equipment. Was told I would get unlimited not 10 .... did not work out here....

The technician arrived on time, and was pleasant and professional. He made sure all my devices were connected. I'm pleased with my new service.

Assistant won't listen to your problems, "run test" on system, say it's fine. Strange when there is no equipment attached. Then argument, then back to beginning. How many times do need to call back, to see good results?

You make it so damn difficult to update new credit card numbers like as though you did not want to get paid for my balance due to my previous CC# was compromised, Putueeeee to you!!!

The young man I spoke with was quite understanding and most knowledgeable on how to address an unhappy person. He checked my information out and in the end understood that I had done everything the exact way I was supposed to and changed me from Someone who would not have recommended Hughes Net to a person who would not only recommend your company but someone who will probably use you again myself if I get in an area where I can get good reception and since my husband has passed away can still afford your services. Thank you to a nice young man named Zach!

Quick and efficient. The setup did not take long. I called one day and by following day the setup was complete. Thank you.

The internet speed was like going back to dial-up. The rep. had me change from the 2g connection to the 5g connection, which made no difference in the speed of the connection or the going from one window to the next. I canceled the service and returned Hugesnet their equipment.

The installer did a great job. He called ahead, was on time, explained what he was doing and finished the job quickly and professionally. My disappointment is that the new system really is no faster than the old. We are in a hilly, rural area and satellite service can be "iffy", so this really wasn't a great surprise.

The technician was very fast explained things to me and lefted things very clean inside and outside.The guy was very friendly.

Called Customer Service with long wait. Was on the phone with agent 48 minutes! Could not fix problem and run tests just to confirm that network not delivering what they promise. Constant still loading!! He told me I will get a call back and still waiting - 2 days and counting!!

On 3-1-19 I spent over three hours and three different calls trying to get help. My first 2 calls went to the Philippines and by the time they were through helping me I had no internet connection at all and both of these calls mysteriously dropped after being on the phone over an hour for each. The 3rd call landed in the New Braunfels call center and the lady there was actually able to help me get everything back up and running. All 3 calls they would not let me speak to a supervisor as requested. Very disappointed with their internet service and even more so with their customer service. As soon as my contract is up I will be finding better service elsewhere.

Smartphone won't work with WiFi. Land line is $ 25 a month extra. They don't mention this when obligating you to two years of charges. And someone gave my credit card information to an IT service plan. Which takes some doing to undo. Very dishonest marketing!

Your commercials ever ties high speed Internet. I feel like I have dial-up Internet. Very unsatisfied with the speed of uploading pages.

I can't rate my service with Hughes Net as most of the time I am waiting for that service. We work from home and are constantly being dropped from internet or waiting for network. Paying a lot of money for very poor service. Customer service people on the most part are trying to help but they can only do so much. Can not wait until my contract is up because I will not continue with this below par service. Can I now get out of this contract early as your service did not live up to the service guaranteed? What you consider average service is no more than a rock and chisel.

I am very dissatisfied with the speed and the ability of HughesNet to access the internet. I also cannot use my TV streaming box as HughesNet will not authenticate it. I am wondering if I need to up my service to a higher speed, if available in my area. Not too happy... was told it would be fast, but it is anything but fast.

We would like to disconnect. It is useless! My husband called to speak to someone and they said “Everything is working perfect." Well maybe on your end but not ours.

This order was canceled in a timely manner on 10/7/17 according to our phone agreement without a termination fee. Now I am being pursued by a collection agency for 'failure to return the equipment". This is bogus because I'm enclosing proof of return.

I am disappointed on the speed, I had asked for the highest speed available. I don’t think it is, I lose connection all of the time, or get a cannot find the server. I guess when it’s all that’s available you get what they want you to have. Just tried to submit and I lost connection...

Help with billing - She was a wonderful, accurate and helpful individual. I really didn't understand and she helped me with every question I had in a timely and professional manner. Because of her, if I had the opportunity, I would recommend Hughes Net to others.

Our second installer was extremely professional and knowledgeable. His first name was John and was from the Brandon MS. Area. His guidance in where to put the satellite has given us great reception when we have been there to use it. We are currently renovating so we aren’t there every day, so what I can attest to is for a small amount of time. However, in that time I have no complaints!

Service is TERRIBLE. I am disappointed with the service and not to mention you took more money from my account than agreed upon. Cannot even watch a simple movie. Buffering every 2 seconds sucks. Pictures will not load. Facebook will not load.

Very slow service. Lag time when FaceTiming people. Can’t stream movies nor download them. Not sure I’m keeping this service.

It's been two weeks since HughesNet has been installed. Along with internet support I also ordered voice support. Voice support is still not working. I have spent many hours on the phone with tech support to no avail. I recently attempted to install a third ATA module with no luck. I understand that the problem has been escalated. I have not heard back on that yet. I have not had phone service since the Hurricane and got tired of waiting for Mediacom to come back. I decided to go with Hughes support because I need a house phone.

Residence in rural area. I am mad at myself for not getting Hughes Net earlier. My neighbor has At&t, and shes always complaining about her service, Im about a month in and I couldnt be happier.

More than half the time when using WiFi the pages on the internet we are trying to visit time out so they do not usually open or take at least a minute and a half to open if they do at all. This is very slow poor quality WiFi, I don’t understand why you charge so much and I had to put an enormous satellite dish on my roof. Bottom line your service is garbage. I absolutely hate it.

Too many interruptions or delays in programs being viewed. The signal just seems to "freeze". Nothing is lost in what is being said, you just have to wait for it to "unfreeze". Is there a cause for this?

Hughes Net internet service is very slowly. Very disappointed. If I know is too slow I would never have the service.

I have tried to pay my 10.00 bill on account ** over the past 2 days. Your IVR asks to verify who I am then I am transferred to someone who asks the same thing... then terminal hold. You should connect those that want to pay their bill from the first encounter instead of wasting my time. Very low tech! I still have not been able to pay. If you wonder where your assets are, they are waiting on the phone.

Jamie is polite and efficient. Good job. I will recommend this service to friends and other neighbors. Thank you all very much.

Installation: Did not clean up after installation. Should have reminded me that the tv can be hooked to internet, since that was never an option before. Not sure the internet is working like it should, have to reboot 4 to 5 times each day.

Dissatisfied with service in just 4 days. Buffering, constantly. It was even more aggravating when I tried to suspend service and the agent threatened me with a $630.00 charge to suspend. Once I explained I could not live with the service as provided and I was contacting my lawyer and the BBB, he all of a sudden changed... That is not good business at all...

No reception. No speed. The person that installed the system did not test it at all parts of the house.

So far so good, no problem. Sometimes it has these pauses when I'm watching Netflix and I have to reenter the movie otherwise very good... the technician was really nice guy and the sales representative what pleasure to talk to.

The gentleman that came and installed my internet was amazing. He was kind, courteous, respectful, and efficient. I am just sorry that I dont remember his name. Kudos to a job well done.

When we spoke with the salesman, we told him we would have about 8 to 10 devices using the internet/wifi at our new home just as we did at the old one. He said it wouldn't be a problem. Fast forward 2 weeks, and our service hasn't worked. I use my hot spot on my cell phone to power my desktop and Roku. When we call to get "help," and I use the term loosely, it's never Hughesnet. It's because we have too many devices. Even after removing devices the connection is slow or nonexistent.

I was promised that I could stream my tv and my son could play his live games and neither of those two things could happen. Once I got the equipment installed and it didn't work, I got a hold of a young man that finally told me the truth. I was then transferred to cancellations and they wanted to charge me $400. I then spoke with a supervisor that said no, I was unable to use what I was promised and it was cancelled for free.

Very unhappy is an understatement. I have spent over 8 hours on the phone from day one. Not to mention replacing equipment and 2 service calls. Called again only to find out you closed my issue like it was fixed. What **!!! My issue still exists but you only want to force me to restart this whole testing procedure and if I don't you will not escalate my issue so I can get a credit. It is your way to just charge me for a service you are not providing. That is called FRAUD. HUGHESNET is the absolute worst company in the world. Your customer service us a disgrace.

Installed man was prompt and very nice. However, seem to be experiencing a lot of buffering... especially in the evening hours. Went with higher gb package, so didn't expect so much buffering. Have tried reducing from 1080p, which helped some.

We was happy with the service and the tech that came out. The time that it took to install the window that they gave was on time.

I had to call cause there was fraudulent activity on my old credit card, and Alan was fantastic at helping me. Thank you Alan. I did call the other day when it happened and left the information of the credit card on your automated service. I couldn't get a live person on the phone. Hopefully you all will fix your system. I like a live person like Alan. He was very professional about everything.

Gd guy fast, nice, great worker, show how to use it, set up nice, buried cables, hard worker, pleasant to be around.

I can only get access to internet via Satellite. I originally had Viasat / Exede and their equipment required rebooting almost daily. On cloudy days we would be without internet AND phone! I have had no issues with HughesNet. It works! The downside is that it IS expensive compared to cable.

What a great experience I had with your customer service representative in technical support. She walked me through everything and was so helpful and never gave up when I thought our service wouldn't get any better but lo and behold it did. Thank you so so much!

Fixed my problem with slow internet. Very helpful in solving my problem quickly. Tech was very courteous, knowledgeable, and polite. That’s all I really have to say about this situation. Thank you for the help.

Customer Service is polite, but they have yet to resolve any of my issues. It took me 4 days to watch a movie that was an hour and a half long. The constant buffering is infuriating especially when your data is at 98%! My contract ends in September, and I will never go back with this company. I'd rather have no internet than sign on with HughesNet. What an absolute waste of money. When trying to submit this post, I lost internet connection...point made. Let's try again...

The install guy did a horrible job running the wire on outside of house. Told him not to put the wire through the hole he did. I understand they wanted to get it done quickly and leave but when the customer has to redo everything the install guy did is a little bit ridiculous.

Someone canceled my account. You charged my credit card 340. And it took Me over my limit which cost me MORE. Then you didn’t credit it back. I said from now on send me a BILL. Can’t use credit card anymore. There is no way I’m using 10 g myself. There are phone numbers and IP addresses associated with Hughes Net that keep showing up on my stuff. ARIN is the hacker. I keep telling you this and others have to. If you can’t secure your own company why do I even want to use Hughes Net. My daughter and I share 10 g on our phone and we NEVER come close to using it all.

Rep was very kind and helpful. He took care of my issue quickly. I appreciate a respectful person. He was very knowledgeable about my billing issue. I will recommend Hughesnet to all my friends. Thank you,

Had a problem with downloading. The tech was very nice and helped me with fixing resolutions on my products.

Have not had it long enough to really know how I feel. I was told that they would take the old dish from Dish but he did not.

Daniel was very helpful in helping me get my problem resolved. He even called me back when we were disconnected.

You want accuracy to my response. That is all I wanted from you. I am 76 so you can't just come into my house and say its done and leave when our contract is over. Judy **

The tech was great. Very professional but also friendly. Did a great job in a short amount of time. He also wiped his feet before coming into my home. That I do appreciate. I recommend your service to someone at least once a week. Thank you for all of your care.

The technician did a great job serving my dish that was out of position from the wind. Several bolts were missing.

The speed is not any better than our last provider. The rest of the service is great. Will keep the as our internet.

I was told when I ordered that I would receive 25 mbs, I'm barely getting 2.0. I am going to call the BBB if you don't fix this by tomorrow.

The connection was made quickly and easily. They even hooked my phone up to the wifi. I would have given 5 stars except my phone reception has downgraded since then, and I cannot discover why. It is frustrating.

Only complaint is poor service sometimes and delay when changing from page to page, but still better than Verizon in my area. I appreciate this service that works pretty well in this extremely country town in NC.

You guys suck. When my contract is over not going to renew it and going to let all my family and friends know all about you guys.

Updated card info after being hacked. Maryann handled every thing quickly and professionally. Very knowledgeable. Very nice and helpful.

My customer service rep was very kind and very prompt but she also promised me 10 GB of extra data and I have not seen that on my account?!?

The tech expert installing was extremely knowledgeable. He had no business cards and I would like his name and phone number.

Down internet. Rep was Great Help, polite, doing all possible to solve problem. I'm very satisfied, Thank you! that says it all.

I like Hughesnet. They are so good! They meet your internet needs. I will tell my friends and family all about Hughesnet.

The loading of some sites are slow, also it does a lot of buffering. I also lose signal if I move around in my house.

I have the top package in my area, it's only good for about a week. Four people living in the house with their smartphones and laptops all using data so don't believe the hype. It's only fast for about a week. You've used all your data then you're slow. Very slow. Not worth the 150 dollars with phone option. I also have a booster bought from them to use throughout the house. Don't buy it. It's only good as long as the booster remains in line of sight of your router. Terrible getting signal through room walls with room walls aren't insulated, don't recommend. It's a money pit.

Lied to me. Delivery plans a joke and worst in the business. Consumers will discover your plans don’t meet the needs of any level user.

The service delivered is only about 15 percent of what was promised and contracted for. It is WORSE than what we had before. Maybe we should only pay 15 percent of the monthly charges?

The service has been slow since installation. I called customer service and the next day a service tech came and evaluated the problem and said that it wasn’t a problem with the equipment. Due to my location and the size of the house I would need to purchase 2 routers that would cost $300. When I signed up for the service I was told that it would be fast enough to do everything except gaming, now I can barely get pages to load.

The representative was very helpful and kind. I appreciated all that he did to help me with my issue. I wish all of the representatives that I speak to concerning my issues were as thorough as he was.

I’m beyond disappointed with my service. Even with only one person using the Internet, I can’t scroll Facebook without turning off WiFi and using cellular data. Absolutely ridiculous.

On Feb 2nd I spoke to Jay ** about an outage, after that he told me I could go from Gen 4 modem paying $65.59 a month to a Gen 5 modem for $59.95 plus tax a month, which would be a few cents difference per month. I was very careful taking notes so there was no misunderstanding and no surprises. My next bill was $80.12, fifteen dollars higher than I was told it would be. On Feb 21st I spoke to Serge **, then Claire ** who agreed to lower the monthly price to $65.12 for twelve months then price will go to $80. I do not appreciate being told I must have misunderstood when I was very careful with the details. Have been with HughesNet for years and have been satisfied but this was not a positive experience.

The internet service wasn’t as fast as I was told and one of your technicians put that dish on the roof of my house and I told him not to and I just put a new roof on my house. Now if I get somebody to take it down I have get it fixed because of the holes and no I’m not very happy so I no longer have your service.

I was told by the sales company that I had 30 days to cancel the service if it wasn’t working. I was told the same by the installer and the person I contacted the day after install. The following day I decided it was not working for me. This 4th person said there was no trial period so I would owe for 2 years if I canceled after only 2 days. I wrote a bad review and was contacted by two others. One put me in touch with another in the cancellation department. He waived the fees and a box will be sent on a specific date to return the boxes. Now, I feel this last person had the proper people skills for the company. If someone lives in an area where there are no landlines available, HughesNet can help.

Wire from satellite ran over rain gutter and looks like trash! The actual internet service is slow and spotty. I end up turning the WiFi off on my phone because it’s faster.

Extremely helpful in making sure we understood how the wifi works, speedy installation. Also removed old equipment for return to previous supplier.

Our modem/router from HughesNet came with the password **. We had your service installed at our rental house and did not have a computer with us to change the password prior to our first guests staying. We had to go through the embarrassment of telling our firsts guests THAT WiFi password before we could come back out and change it. Disappointed with this lack of professionalism and the vulgar/inappropriate password entered by Hughesnet. Also, we our guests have reported that the connection is slow. I would NEVER recommend Hughesnet to anyone. On a positive note, the install technician WAS professional and did a fine job.

WiFi speed is slow and was unable to use streaming movies and tv show. That was my main reason of getting the HughesNet service.

Payment arrangements - Very helpful and understanding. Able to help avoid disconnecting service. I’m on Social Security and it’s difficult to make payments by your date. My check comes 3rd Wednesday of month.

I am very happy with this service. It is nice to have strong and consistent internet service at an affordable price.

I still have no service, what else can I say. I have no internet. There is nothing else to write. If it is not working it just is not working.

Our internet keeps disconnecting and I have to keep rebooting it. Not very reliable or convenient. It states that it is connected but no internet.

I called because I was having trouble with my pictures not downloading in the evenings. The tech worked with me extensively with my service. He gave me tips & information that helps me a lot. I really appreciate his help and the time he took with me. My service was working great when I hung up. I am elderly and live alone and he was very patient in explaining information & how things work. Thank you.

Does not preform as I was told it would. Won’t work with my iPhones. Signal buffers when l try to watch movies. Don’t know what to do. Would like to get what I thought I was signing up and paying for. Had service less than two weeks. Hope this gets a response.

Setting up the new service location by phone and the actual site installation was simple, efficient, and completed as requested.

I had a very bad experience with two other tv providers. i.e. No response, very long wait times, insufficient communication, etc. I called HughesNet after a research online. I was amazed that my appointment was set up for two days after my call. The technician did an outstanding job. Not only did I get to watch the Super Bowl the same day installation was done. I love the programs and love the fact that my toddler granddaughter can watch her programs on her own tv.

VERY VERY DISSATISFIED. All my 2000+ friends/colleagues will know how poor QoS (Quality of Service ) you are providing. When you speak to the DISH Sales to order the Service they promise you everything. It's a shame how you treat your customers.

When the man installed the service he assured me I would have excellent WiFi reception! Not so!!! Many times callers could not hear me even hanging up because they thought I had hung up on them. Very frustrating when trying to do business.

Was sold a booster and never received. The installer sold me a booster for 138 dollars. A week later I had ViaSat come out. Nowhere could they find a so call booster. Even ViaSat said they should have showed it to me at least. But I don’t even know where the heck they supposedly put it. Called customer service. They told me it’s my problem and contact the installer. Awesome, like I know the installers number. Never again. Already in contact with my credit card company to fight this.

Until today, I'm Happy with the service, I suffer sometimes some service cuts, also very low signal. But I mostly suffer service problems when bad weather or strong wind are near or at Quebradillas zone.

INCOMPLETE SERVICE. My Joey voice remote still does not work yet you are billing me for full service, your salesman very carefully did not tell me that I would need two dishes on my house until it was too late to change my mind.

Way too slow and very expensive! The only option I had for my location. Extremely disappointed in this internet service!

It was to be hooked up in area where it could be direct wired to other units. The dish for the hopper was in wrong place. Needs to be off roof, roof repaired, drilled into house incorrectly, was a tube to go through. Hike in house needs to be filled where the cable was brought in.

The installation went good, but when I try to hook my smart TV up to the WiFi it won't connect... Not very happy, shouldn't have to research something that should happen automatically, wasn't a problem with Gen 3 but won't work with Gen 5.

Did not install wall plate with connector inside of home. The cable is run directly from dish to equipment inside of home. That is cheap and lazy. When I move the owner is stuck with a cable that cannot be removed if they don't want to use it. You should send someone to fix it.

Could never get service inside my home to work. Called customer service several times and we could not resolve the issue so I cancelled the service.

Why does it take so long to have my phone number “ported”!!!??? I was told 3 to 10 business days. Still paying for two services!!

Slower speeds than my parents right down the road and they have ViaSat. Was hoping to be able to at least have two phones connected to the internet at a time and it slows it down to a crawl. We were hoping to use Netflix but service is too slow to even let it load. Not happy with the speed of this at all.

When I signed with HughesNet, your ad said free installation. I took that to mean installed and working. Now, I am told I must spend $170+ to have someone come and do this for me. I am a senior and retired. Do not have this money. Service is doing me no good.

Operator was VERY HELPFUL! KNEW what to do, internet was on within an hour, great Service, operator was extremely helpful, was and efficient. Service operator (pleasant) was extremely helpful, knew what I wanted and how to do it. My internet had been suspended for several months. I NEED IT TO COME BACK ON, she did it and told me it would be back rated for fee, and it would start in an hour. She was Right, I need to thank her and HughesNet for being so helpful!!

They should be embarrassed to call this high speed let alone dependable, worst internet out there, don't let them fool you into a contract. Customer service sucks, and do not even think about trying to do anything important with this sub par internet, it's just awful!!!