HughesNet Reviews

When I ordered and had Hughesnet (HN) installed, I was told that the Live Streaming we had (Sling) would work fine. It did not. It was buffering and rebooting so much we could not watch one program. I called HN two times and talked to technical support. They tried to fix it and it got a little better, then returned to the former state.

I am very dissatisfied with the internet service. When I signed up I was told all I had to provide was a monitor. I told the agents Jose that I didn't have a computer except for my phone. He told me that the only thing I needed was a monitor and he lead me to believe I was going to get a phone also. Of course this didn't happen.

I am very pleased with my internet. It is so much better than what I had before. I am very glad I changed. I would recommend it to a friend or family member. Downloads are so much faster and it is always available.

Install guys were great, as far as the reception and speed it’s mediocre at best. I guess it’s the best they can do via satellite. Images when watching movies goes in and out even on clear days. When I used my iPhone hotspot it was quicker.

I was excited about the prospect of reliable satellite internet. I am on a street with no hard wired internet and it seemed like the best choice. Some things that made me furious is going thru all my data in 3 days and then being told I should unplug my TV when not using it to avoid a possible software update on the smart TV during the day.

Tv reception was not clear. Issue resolved and data questions answered. Maybe we are lined out now. Hopefully the issues we were having and the data consumption is balanced out. This has been an issue since we have signed up with Hughes Net.

HughesNet continues to disappoint in product and customer service. Product is more affected by weather than any other satellite service and customer service only gives you scripted responses. Horrible company that is misleading in initial performance and hasn’t made a continued effort to improving service.

Past 2 years when it works. It's poor reception no or little wifi. Came out to fix it. Guy was rude. Wanted money and looked like he was shopping when he had to borrow my ladder out of garage. Now doesn't work at all again for days. I'm paying almost 90 bucks a month for what???

This company is an absolute joke. They have did nothing but sell me lies from the beginning and when I call them out on it they just run circles repeating the same BS. They will lie to you, give you junk ** service, then take your money when you want to cancel because they used false advertising and suckered you. Thanks again Hughes Net for the ** service and your foreign customer service people probably like Americans even less that's to me. ??? And since I had to give this a rating by stars and the lowest is 1, that's 1 more star than I would ever give them.

For the past year or so, I haven't had any complaints about HughesNet. I've been able to stream Netflix and Amazon without the "hard throttle" effect after exceeding my data limits. Apparently, someone there has decided to go back to the dark ages and treat everyone like they're the only game in town, by enforcing hard throttling of data. I'm paying for a service that is now unusable. Exede Internet will be getting a call.

HughesNet is the worst business I have ever worked at. They have just charged me a disabled Iraq Veteran without my knowledge $325 on a Sunday morning. I’m a disabled veteran who is not physically able to get up and return their equipment when I canceled because I couldn’t even watch Netflix. So now I work with other veterans with mental health issues and I am unable to get to work tomorrow because I am now in a negative. So instead of returning the money and sending out a technician or allowing me extra time to get them their piece of equipment I can now not go to work. I have already started contacting multiple media outlets because I live outside New York City and I will go to hell and back to make sure that this company is recognized for the damage that they did.

$125. Per month for halting surging bad internet speeds! Your guy said he checked everything and it’s working fine is full of it! He said it was 35, like I know what or care if it’s a 100! If it doesn’t work it’s not worth a damn! If I can’t stream, which is the WAVE OF THE FUTURE what good are you? For your information Last evening was the first time I’ve missed a UFC MMA Title fight. By all reports it had 2 of the EST FIGHTS EVER, INSTANT CLASSICS AND I’M PISSED!

I packaged my telephone service with Hughes internet service. I was not told I would get a new telephone number. Friends and family got concerned when they could not reach us for 24 hours. I spent all morning today getting the correct answers and submitting the form to have my old number transferred over. If I had known ahead of time I could have had some safeguards in place.

My tech was very helpful and friendly. My service is great for the most part. Was experiencing some buffering all last week. But other than that my service is good. My dad was the one who recommended me and I'm glad he did.

No problems the first month but now I have a hard time streaming at night. I never try during the day. Even when we just use 1 tv with no other devices it will stop multiple times. Download speeds are slower after first month.

I am on a paper bill and I called in to make a payment with my card which cleared on the 8th. I specifically told the woman not to save my card. I woke up this morning to find $138 debited from my account. What is that for I don’t know because I am not on automatic payment nor is that my monthly amount. I called to find out what’s going on and the guy hung up several times. I will be contacting consumer protection and better business bureau.

This couple were amazing, helpful and cared! Great job! They showed concern for my needs and were respectful as well! They were prompt and courteous. I would recommend them to anyone. Great knowledge of the product too! I would welcome them in my home again.

Charlie ** help me up grade my services and was a pleasure to work with. He save me a dollar on my bill. I was able to take back my router and get my money back. I will now have a faster service. Bill **.

Roger ** was excellent helpful and knowledgeable. Roger worked with me and did clear up some settings that may have made a problem. He was patient and repeated the instructions until I understood. He obtained help from another technician and they determined the problem and are sending a technician tomorrow to replace a part. He was very helpful.

I have been in touch with tech. support countless times and my internet speed is still for the most part less than 1 meg. I am so frustrated that I am paying a ridiculous amount of money for speed that that is not much better than dialup. Also, when I do talk to tech support sometimes their English is so bad I can't understand them.

HUGHESNET. I am angry -- untruths and outright lies, lack of service, blaming others, inability/unwillingness to fix problems, extremely slow speeds or no service, six hours on the phone in the last two days (and they don't work on the weekends, so it will be Monday before I get a callback), contracts that the consumer cannot get out of yet the company does not fulfill its side of the deal, equipment with planned obsolescence, and more! I AM SO FRUSTRATED WITH HUGHESNET!

Would definitely recommend you all to any one of my friends! The technician who set up our dish was very knowledgeable and very friendly. It took almost a month to get it set up due to a very bad wind storm where the warehouse was and no one was allowed near the building due to electricity lines being down. The company called & explained the situation (we had already been waiting 3 weeks) - so we had to wait one more week. Was very happy when it did get set up.

Worked well for the first few months, now into 2nd year of contract and suddenly using 10GB of data in under 5 days, ZERO streaming, PC only on a couple hrs a day for checking email and browsing, near zero downloads or uploads. And yet DATA is gone. Call in. They reprogram the modem offer to double my DATA (why if it's disappearing in 5 days, what good would 20 GB do. I would now have data for 10 Days!! What's the point?). Now have to set up till 2am to download a 3.7 GB update for son's Xbox. Magically 25 GB of bonus data is gone. Only item connected is Xbox. There are several complaints about Phantom DATA depletion on the NET. All HughesNet has to say is IDK. Cancelling service as soon as it's financially reasonable.

I asked a question about the amount of my monthly billing, got no answer, and a no-reply message that it has been resolved. It has not been resolved. Also I spent 15 minutes talking to two different individuals with broken English, trying to get a direct email address with HughesNet, tried to use it, but could not tell if it went through. I need a direct email address because the service location for HughesNet only has email - no phone service.

Experience was very good. Very professional and nice. The agent was very helpful. I had a good experience. The weather is nice. I did not have to wait long for assistance. The customer support agent was very helpful. Can’t think of anything else to add.

My Modem quit working after 24 Hrs. You sent a replacement that took 5 days to receive. I was never told to send the non-working modem back until I received your e-mail yesterday telling me you plan on charging me for the old modem. This is poor customer service at it's best. I do expect a credit on my first bill for 5 days without internet.

I was told I had 16 months left on my contract, it's 4 months, when I renewed I ask if I went to gen 5 could I renew for a year, because I said I was planning on moving. The tech. said, "I will ask my supervisor". He came back and said yes, so I went along with it. Now someone changed it to 2 years. I checked about the exact date a few month's ago and ask when would my contract end and circled it on my calendar. Some one needs to look back when the contract was renewed and straighten this out.

We chose Hughes Net for our internet service because the price was lower than our previous provider. At first the speed was okay but as the billing period went on the service slowed. We called and they sold us more data that was supposed to boost the speed. It never improved. We are now back to our previous provider. We pay more but it actually works.

I called the HughesNet toll free number, stating I had a technical problem and was immediately forwarded to a splendid young man, Eric, I am sure was his name. He led me through several screens and icons, all of which were accurate and after "talking" to my modem from his desk, I was quickly reconnected to HughesNet. I am the most computer illiterate old lady, but he was great and made me feel as if I could navigate thru any future problem. Thank you so much. **.

The installer was pleasant but places dish in spot where branches needed to be cut with a 30 foot ladder.. According to another installer if he had moved the pole over 3 feet branches wouldn’t be an issue.. My service for internet is not any better or faster than using our phone service. Very disappointed. Unless you make this right I will not pay a bill..And I will challenge any charges!!!-Dena **

Initially your people told me when I asked if your speed was adequate and was compatible with Simplisafe security system. Was told Yes. That was a lie. Yesterday I was told it was not. I cancelled because of this and you charging me a cancellation fee? Very unhappy!

The rep told me that their service would meet our needs and was not even close. Locked us into a long term contract. They put the bill in my aunt's name and never even spoke to her. Worst service ever.

My family got Hughes Net and they promised high-speed internet. When we first got it was horrible, we tried to get on the computer and phone on the same time and it was super slow. We streamed and our data runned out within three hours. We have bonus GB, but that is only good through 2 - 6 IN THE MORNING, who the hell is up that late!!! Our bill was supposedly $60, but they added insurance that they didn't tell us about and they didn't tell us we rented the modem making our bill $80. We asked to cancel and the cancellation fee is $330 for internet that we never used because it was so crappy. We are HIGHLY DISSATISFIED!!!

Young lady was very helpful and knowledgeable. She actually helped save me money, but also greatly increased my service. I have just installed firestick and I am looking forward to streaming without buffering.

Spoke with Leo, to make payment, and get help with ongoing problem. Leo stated that he would call me back in an hour, to assist in resolving issue...he never called back!! I'm paying for internet service that doesn't work for me.. Tired of constant pauses, when watching videos on fb etc.. Not sure what I'm paying for?? Thanks..

I was running low on my gigabytes and I was given enough to last me through this month. I have been running low on my gigabytes almost every month and every month your people help me out for the rest. I am very satisfied with HughesNet service. Thanks again and GOD Bless you all.

Wanted the dish on a pole or on the back of the house, but it ended up on the roof of the front porch. I was’t told that the dish was going to be as big as it is. He also didn’t hook it into the tv system so we can access Netflix or In Demand.

I'm very unhappy with HughesNet. The internet is slow. I called in about it and they couldn't fix it. They needed someone higher up to fix it and it's still not running right.. I cant even watch a movie without it buffering and I only have 2 phones hooked up to the wifi and my dish network.. I'm really unhappy with the installation it was done so poorly. The hole they had to drill in my wall to put the cable thru is so big I can see outside and the dirt from drilling was pushed down in my vent that's uncalled for. I will NOT recommend anyone to get HughesNet. And I was never told I had a 2yr contract or that it was auto pay. Pretty sure those are two important things to be told.

I Latonya ** is a very unsatisfied ex customer. Wasn’t please with the service at all. I was told by a customer service rep that if I did the trouble shoot steps and I was still unsatisfied the contract would be waived but after I did all they refused to waive contract fee and only recommend something to make my bill even higher when I was already unsatisfied. The service is so bad I wouldn’t even want it for free. Thank you, Latonya **

Was promised a trial on the phone. Installer came out and knew nothing of a trial. Totally installed. HughesNet doesn't work where we live. Many phone calls to get it cancelled. Finally had to insist on someone helping us without transferring to another person.

It is generally a very frustrating experience talking to your employees and the other day was no exception. We tried to do a card change with the automated service first. The system would accept NO credit or debit card. When I got a customer service rep. on the phone he wanted me to try the automated service... Ummm I just tried that, I said. Okay, he said... "Let me transfer you to our automated service... Ummm what?

Every time it rains the slightest anywhere near our town. Our the internet and phone go out. They don't do anything to fix or reimburse for days lost. They never have a solution either. Have not been offered any type of assistance.

Prompt and Professional issue resolved. It took over thirty minutes to address the issue with long wait times. For permission. Much better than experience I have had in the past with HughesNet.

I was told this would be way better than Frontier. So far I notice very little difference. I’m giving you guys a chance so I haven’t called to report issues yet, but if this continues I will be calling. On frontier I was lucky to get 1.0 mbps download speed and 0.02 upload speed. With HughesNet I get 25 mbps upload (which literally feels the same as the 1.0 I had before) and I am lucky to get 0.75 upload speed which I am paying for 3 mbps upload. And the ping is astronomical. I depend on the internet for my job and if I continue to not get what I am paying for I will be very unhappy. I am now paying twice what I was paying before for a service that has not proven to be much better at all.

We had high net put in at our house back in October 2018. The whole time we had this it would not play anything on YouTube, I have Three in college and they could not do their work on their computer. I called several times and told them this they kept wanting to give us more MB's and that was not the problem. We just could not use it!! It would not work in our area!! Why do we have to pay the early termination fee?? Why pay for something you can't use? Please credit back the fee you charged us!! It kept our computers spinning!! No Internet!! Went back to old carrier!! Very upset ex customer????

While on the phone with at least 4 different agents they were polite and very helpful to me. As a very computer illiterate senior, they pointed me in the right direction and answered all my questions. All my problems are resolved and have not had any more problems.

No hard data limits is very misleading. After 20 Gb you are throttled to speeds that make dial up look fast. And then on top of it you can't get out of it without paying $400 dollars. Save the hassle and get an unlimited plan from Straight Talk and a Verizon towered phone, $55/month for truly unlimited. I went over 250 Gb on mine and still was downloading at 60Mbps on the 31st day of service. HughesNet can't even do half that for twice the price. Only get this if you live on Mars....

We wish the service worked better in our area! The service drops in and out... This service does not support any gaming devices... Even if we use them to access movies... The movies stop and buffer then eventually drop out completely!

First thing the man could not speak much English. I had a hard time understanding what he was sayings. I went to your website (192.168.0.1) and found a place to check my PC so I did and it showed serval things that needed attention. He didn't know anything or where to find it at. I got so upset cause he keep asking what he could do for me. I keep telling him about what your test showed. I finally after a hr or so I just hung up the phone. Your Co. should hire more people that understands English better and I know they are overseas so what to expect.

We were having trouble with our cable Internet and my wife signed up for Hughesnet. She did not do a lot of research before signing but they also did not disclose the 24 month minimum or the early termination fee which is ** ridiculously high $400. The service was terrible compared to the cable Internet. If the sky was cloudy it was slow, if it was raining we had no service. In a week we had already used all of the gigs in our plan then they slow the speed down to 1bps. When you call they want to increase your plan, which is already high just for Internet and for the quality of service. Only kept the service for one more week and paid the early termination fee to get away from them, WHAT A RIP OFF. I strongly discourage everyone from this service.

Was told would have discount of $10/5 for internet/equipment for 24 months, when got paperwork it was for only 12, called back, said I would have to call in 12 months, thinking they will not give me discount then. Told would get $100 gift card, application to fill out says date is from 3/28/19 - 6/2/19, signed up 3/18/19, guessing I won't get this either. Have not had problems with installation or internet service.

I am not sure about why you want to know my experience when the outcome WILL NOT CHANGE. Takes forever to do anything and download /upload (whatever you call it) is so slow that frequently connections are lost. It really pisses me off that I agreed based on your word over the phone to be stuck in this contract. Bait and switch is what I see. Or pay the fine and drop your service. What else do you want to know. Bet you have already heard this from other customers!!!

Our installation was 5-star, but our service is about 3 star. The first day it was hooked up, everything was great. Since then, however, everyone tells us that our cell phones, which are operated over the internet since there is no cell service in our rural area, are not having good connection as our voices are "choppy" when talking from there.

We moved here from the Chicago, Il area where we took for granted the high speeds. I was dreading moving to a small town and ready to give up internet altogether if I had to. With HughesNet, we didn't have to give it up. Speeds are better than what I expected and are enough to keep this grandma on the internet and in touch with her family!

Thanks for inquiring, I am not happy with my service. I thought I was going to improve my experience over CenturyLink but that's just not the case. I am not seeing very much of a speed increase, CenturyLink tested at 10 MB and Hughes is 25 but the end user experience is not improved.

I swapped 3 mps down and 1 mps up service, to get more speed and reliability, and neither is apparent at my desktop. And my purchase (unexpected) and installation was ~$400+, while my tower-based service (Get-Wireless.net, miles away) had no installation or equipment cost, and is just as reliable for a few dollars less. Maybe the dish just needs re-positioned. But I'm a Physician trying to do telemedicine and this has set me way back. I do appreciate this chance to talk to somebody. Let me get this off my chest also, not about you, but I need to deal with Dish Network too, as I bought your services as a bundle from them, and they have no record of that, so have a lot of fees I can't recover, and delays in installation. I still want to work with you, hope we can work this out. Please call me, if you have my phone number, to discuss options. I'm not available on Tuesdays, or before 11 in the daytime.

The internet service here is very poor. The signal is not good and the streaming is worse. Our security system is up and down with it and our phones can’t keep WiFi within the home either. I am not happy with the service at all. I don’t feel it is good at all for the price I am paying.

Everything went well, no problems. I really have not used the internet too much since we got Hughes Net installed but it seems to be working all right. I have not yet seen a bill yet so we will see what happens.

Always advertising high speed 25 m, signed up on March 20, 2019 and have NEVER experienced over 17.8! Trying to stream from my media player movie and tv but the speed is NEVER consistent to even downloading the channels! Constantly called the super tech in the Philippines for nothing! Now they say the media player is no supported which is BS as if I wake at 3:00 am it works perfectly! This tells me you have too many users on during the day and early evening! Who wants to watch a movie at 3:00 am?

The whole experience was quick, efficient and the service outstanding. Before I called for this service I wasn't aware of another wireless provider in the area. My previous provider went defunct within a month of my subscription. Out 300 bucks and no service. A neighbor had a Hughes Network flyer and I called the #. Friendly and helpful staff. The installer was out a couple of days later. He was an extremely nice guy, fast and courteous. The service has been great since. I would highly recommend this company.

On March 22nd I had a Hughes Net Satellite Dish installed on my roof. I was never told that the size of the dish was 36". I was told that their 25 mbps was much faster than my 100 mbps cable download speed because Echo Star is a 5G network. The next morning, I realized that my internet was very slow and to make things worse my Landline phone from Vonage didn't work [People I called couldn't hear me]. Vonage told me that Hughes internet was not compatible with Vonage VOIP. I immediately called Hughes and canceled. After trying to sell me their own Phone service and I insisted on cancellation I was instructed to take the dish down myself and I would receive a "Return Kit". They said I only had to return two items. The power supply cord and their Modem at no cost to me.

I first made the appointment. Two days later I get a message from the installer saying that those dates are not available so again I make an appointment. Two days later I get another message saying that they can’t come on those dates then while I’m out of town I get a message that they’re at my house and that they can’t find it. So I call the installer and I give him explicit details on how to get to my house. He does eventually show up in a car without a ladder to get up on a two-story building so again I call the company. I tell them that I am not happy. They said they will send out a truck with a ladder in two more weeks! At this point I’m frustrated! So again I call the company to double check that when they come out that they will be bringing the truck and a ladder? Now they tell me that I have to have a letter from my hoa (which would probably take about six weeks to receive) to access the roof so eventually I tell them to kiss my foot!

Mislead on the speed of the internet. I explained to the salesperson that I needed for the Wi-Fi and internet for television. But the internet service is not fast enough for me to steam Channels in my smart tv.

Our dish and service was set up with great skill and Care for our home and facilities. He was a very knowledgeable technician and was quick and efficient in our installation. We would highly recommend your service and hope the internet service continues to be as good of quality as setup.

You are falsely advertising on TV and when people call in to switch to your service. I was told my service would be 5-10 tunes faster than that which I have with CenturyLink here in Georgiana, AL and it turned out to be MUCH slower. I'm expecting you to reduce my monthly charges for that of SLOW speed because I'm certainly not getting high speed. I haven't called because I'm too disappointed and upset. Please take the initiative to reduce my charges so I don't have to call you, the BBB and other monitoring organizations. Thank you in advance for doing the right thing. Get this... I go to send this and a screen boots up saying "Connection lost" so how is that for internet service? I made a big mistake.

Our Hughes Net service is certainly better than what we had from our previous provider. We still have occasions where our streaming stops and starts on a pretty regular basis. Internet service seems to be fine.

Updated on 02/20/2021: The service is slower than most but better than it was. I think it has to do with location. Not a 5 star but I will give a 4 star because it has improved.

I first scheduled my appt for Sat. am & he shows up & can't do anything because no one asked if we had a brick house with a steel roof. So we reschedule for Thursday between 8-12 because no one is home after that... The guy does up to 1:15 as my husband is leaving for work! Meanwhile we have no internet service as I cancelled other provider right before the 1st. appt. We reschedule again & he shows up. Says he can't do anything because of brick & steel & had no clue that it had already been discussed where dish was to go in yard! Hopefully it gets better from here, but VERY bad 1st impression! Also never received $100 gift card promised & expect credit as cell bill went up due to 3 weeks without internet!

Customer service wasn’t that good, and the actual service for the internet is so horrible I would never recommend this service to anyone. Actually I would go out of my way to inform everyone to strictly stay away from HughesNet.

Internet extremely slow. I don’t download items often. Just usual regular online like email, Facebook, banking etc, extremely spotty and very slow. Was afraid this would happen but stuck now. You “get what you pay for,” is so true.

I didn't have my service completely done. I went for a few day without know it. So I called the company and ask what was wrong with my service. To find out my connection was not complete. So I had to finish the job.

Left about 2 miles of wire and it just looks messy where it had to be set up. I’m assuming that it had to do with getting the best reception area but the area that was ideal is less than ideal because it’s hard to hide in the middle of my living room.

Only have HughesNet about 2 weeks and the service is bad. Can't watch Netflix, video games at the same time with out freezing. Still having, I called them. They said the modem has a little malfunction.

Why can't you watch movies without running out of GB and I play my Xbox One anymore because I so much wifi just to play the games. Can I even watch Netflix or Hulu movies or Amazon without going over. Price is over the hill for internet in certain places in Fla. Just because we don't have local internet we get punished by overprice companies to come in.

Very very slow. I have a Dish on my house the same size NASA uses and I had quicker internet back in the day with dial up. Very unsatisfied. Need someone to reach out before I cancel. Had it less than 2 weeks.

I was so excited to find an internet service that could service my rural home. With boast of download speeds of 30 Mpbs I should have known it was too good to be true. I was SO looking forward to high speed internet. Well, they delivered on that front. Download speeds are high but what they don't advertise is that the ping speed will be 650 to 690. I have terrible lag time causing me to have no quicker internet speed than what a person would have with dial up. Even to log into my HughesNet online account it took over 40 seconds to connect!

Customer service was excellent every time I called during the “startup”. However, very disappointed how simple video streaming like those from Facebook are slow and always buffering, also I was unable to connect my ring Video Doorbell. No one told me it does not support well these kind of alarm systems. It's a shame I have to wait 2 years to change service and that I was convinced by the tech guy to buy the equipment. Anyway, it works to read emails and surf slowly the internet. Until another company provides better service in this recently developed/constructed community.

Very HAPPY with the price & services. The customer service is very respectful and good with helping choosing service. I wish I would’ve did it sooner because my Son don’t leave the house now. VERY HAPPY WITH THE SERVICE. Even the technician man was very nice. He also explained to me about my services. WILL MOST DEFINITELY RECOMMEND TO FAMILY AND FRIENDS.

Was told by the tech that the time that we go on our computer or phone everybody else is trying to do the same thing. That way it takes forever to log on to anything we are trying to do. This is the thing I'm talking about. I'm trying to submit everything and it says connection is lost. We keep losing connection with you guys.

I thought the speed would be a bit faster, seems like my TV is always buffering when watching on demand and recording seems to do this quite often, please let me know if this is the only option you have.

I was very disappointed that the technician could not place the dish location that best suited my needs. He informed me that Hughes Net would not allow him to attach the dish to my house where I wanted it and it would best suit our needs. The technician was very nice and helpful, but said that his company would not allow the dish to be placed on the house. Very disappointed! I should be able to choose my dish location.

We had the satellite installed and it was OK for about 4 days and then it went down. I spent about an hour on the phone but they could not resolve the issue. I had to wait 4 days for a tech to come out. How arrived late but got the service up and running quickly. Everyone was very nice but I was very dissapointed that the service went out so soon and that it took so long to get it fixed.

I've had Hughes Net since March 22 and I use it every day but none of the apps seem to be working they say, I'm still at 100%. Seems a little slower than the Viasat I had. Viasat was 12mbs why did it seem faster than 25Mbs that I have now? Sometimes it is better but not always.

Sometime Sunday nite or early Monday morning the internet went out. I called support, they helped me as much as they could. I was satisfied with the help received. I was scheduled for the technician come on Thursday which was alright with me. The technician was prompt in arriving. He was able to determine that the problem was switched from (I don't understand the following) position 30 to 31. He made the adjustment to the dish and internet came up. I am satisfied with all the help I received. FYI $17.68 for not having the internet. Which is a good company policy.

Our internet is slow and buffers constantly. When I called I discussed this and was assured that your internet had improved from our previous experience. Cannot download Netflix and specifically asked about having the speed needed to do this. Not happy.

My internet is slow. When we are trying to watch movies it goes off. Have to wait for the reload. 15 mins or so. Cant download anything on Xbox. Have to wait 2 days to clears. Cant buy. Load games takes too long to load. Just too long to do anything. Very inconvenient.

Thank you for your wonderful service. My experience with Allen was very helpful, he helped me with getting my continued discount for 3 months. I live on a fixed income & the discount helps me so very much. Thank you.

I switched from telephone line connection through Frontier to a Hughes Satellite. I was assured that I would have a better connection and that I would be able to connect to my TV in our rec room as well as an apartment above my garage that is 100' away from the main house where the satellite is mounted. I have no connection to either, our cell phones get slow or no connection from the wi-fi. I have called twice, both times I was made to feel like my problem is imaginary. First time the guy I talked to said that he would send someone out on Sunday the 31st between 8 and 11 and nobody showed.

Slow internet. Forever buffering. Unreliable. Unable to use all my devices when I want to especially in the evening. Can not download movies or series from DirecTV. My Echo Dot doesn't work correctly.

We are new at Hughes Net. Too many unknown things to understand. Such as more than "One Password needed". At this moment I can't recall where. Tried to change my sign in if my daughter or her husband comes for a visit and brings their laptop. We need a person or location to go to for help.

Yes I would recommend to friends. Happy with service to this point. I have a friend at Deer Springs Ranch that has Hughes and has had good luck with his service. When the roads are graded well I will want to have a dish installed up on my property at ranch for wifi and internet.

I have been pretty happy with the service. The reliability and speed have been what I was expecting. My only complaint is I have not been able to find a reliable way to check my data usage. Each day it says 50. It never goes down.

Thanks. Tech support I received was great. She took her time and walked me through all the steps I needed to resolve my issue. She was very caring and she was human. Easy to talk to and she understood my lack of knowledge about my issue which helped me learn something new. Thank you Hughes Net.

Got service installed in November 2018, 1st we were lied to about price, speed and the overall service is pure JUNK. CAN'T EVER WATCH ANYTHING WITHOUT IT STOPPING EVERY 3 TO 5 SECONDS. As soon as we have the extra 400.00 to cancel it's gone. We weren't we have a 2 yr contract. I think if a customer wants to cancel in 1st 3 months as we did at month 2 there shouldn't be a fee and your department needs to fix your service. I was told our 1 month old TV pulls in data when off. Totally **... Your service and customer service are just horrible. Also hire people that we can understand English. It helps the process go smoother when you can actually understand what they're saying.

The person I talked to and uploaded the speed test for agreed that there were problems and my newly installed internet has been extremely too slow and an Engineer would call me back in 3-5 days and they never did. I'm still having internet problems.

Service was installed promptly and accurately and has been working well. I would definitely recommend it to friends and family. It is also great that I was able to bundle all my services. My experience has been great.

The empty box was sent to the old address. We still have the equipment. The new box was sent to the new address,but we were away. UPS notice said, if they couldn’t deliver the box, it would be held in a local facility for 7 days. Final delivery attempt was 3/28. The driver never gave us that local facility address. UPS sent the empty box back. We still have the equipment. Today I called a HughesNet. I was told, in spite of UPS behavior, I would not get a box from HughesNet. I was given a case number. I tried to fill out the survey to register my concerns. The survey had the wrong case number on it. I responded I did not recall that case number. I was not allowed to fill out the survey. We still have the equipment.

Your machine to take my card number kept glitching then it would say my card was accepted but your customer service agent said my card wasn't accepted. I tried it six times. I don't know what's going on with your machine. I don't know what's happening. I am not happy with speaking to a foreign country that has a lot of other people in the background talking and making noise.

This unresolved dispute has been ongoing. Your outsourced non-English speaking support personnel in Manila are far less than helpful. If you don't stop this BS I will cancel Hughes and get another satellite company which advertise all the time. Then I will sue you for all the hassle caused by having to change my emails which I have had for MANY YEARS. Your support is atrocious but that is what you get when you outsource. MAGA and bring jobs home.

Marcus was very informative and found out exactly what I needed to know. Very polite as well. Checked account to be sure everything was accurate and up to date. Also let me know to unplug modem to refresh it, which I never knew to do. Thank you.

Connection was very easy. Individual who was responsible was very helpful. Mounted receiver in a very effective spot. Speed and connection was and is good. I was concerned about reliability but have had no problems.

Internet speed is extremely slow; I can get the same or better speed when using my AT&T mobile device for internet. Service is only used when working from home & to enable remote access to my irrigation system.

All of a sudden could not log into MyHughesNet account. Call into support and James provided a default password and he refreshed the modem. During this I watched 4 years worth of emails disappear. "Sorry about that" was all I got. Contacted support the next day and they indicated the blame on my end and nothing they could/would do to get them back. Pretty bad.

We are moving to Newport and got Internet and Satellite phone installed last week. Now we wanted to transfer our existing home-phone number from Xfinity to the HughesNet voice account. I had the true pleasure to have Frank ** help me to get it done (reference# **). Frank was leading me to all what was needed to set up an HughesNet account and apply for the number port. He was extremely courteous, friendly, helpful and professional. A perfect example for most excellent customer service! Thank you very much to him and the HughesNet team for everything! You guys are the best and truly recommendable to anyone who decides to go with Satellite Internet and phone! Kind regards Peter.

I was told I could keep my old number. They said it would take 10 days to get it back. About 8 days later I got a message on my answering machine I would have to reactive my old account which I cancelled the day the day when you finish installing to do start I would get changed to cancelled it too early which I already went with you. So I guess I got to keep my new number you give. I had my old number over 30 yr.

I was treated with the utmost courtesy, prompt service, and a very knowledgeable technician. I am very happy that I switched to a reliable company! I recommend your tech man for a raise. Thank you, again.

Added new C.C. Card to auto pay. Great service, clear and easy to understand. Professional. Took care of issue with one call. Customer service rep. had smile in her voice and also asked if there was any further issues she could help with, and thanked me for being a customer.

I am happy with HughesNet, but I expected lightning speed. When I was a customer of Comcast, their speed was phenomenal! So fast! The advertisements expressed download speeds and web browsing as a plus, an advantage. The cost of HughesNet service should be lower. This cost is too high. Comcast charges the same amount, but is a faster internet service.

I got internet hook up. It's was good service. Then I had to disconnect because I moved from the address I was staying at. Then they charging 300$ because I turned my service off before the 1 year warranty. So I didn't Ike that. Then I haven't turn it the equipment Because my BD was supposed to do that. He haven't!! So I don't know.

Unfortunately the service is very poor. We normally only have working internet about 10% of the time. The service could be working well at one point and minutes later, we are unable to connect at all. Streaming is very difficult and usually just browsing the internet is unsuccessful.

The installer was very nice and very professional, cleaned up all his mess. Very satisfied with the service so far. Just needing info to get my $100.00 gift card. Would definitely recommend to a friend.

Install was rushed. No cleanup. Dish is mounted very close to the wall of our house. No instructions, no explanations. The tech was friendly but just seemed to be going through the motions. Wet ground, muddy work boots across vinyl and carpet floors.

Technician did not connect printer to HughesNet router. Technician did not connect TV to Router. Original lady from AT&T told me the Tech would connect these items. A lady did call twice from Hughesnet but each time in was in my truck 30 miles from the house. We need an appointment time so I can be home and talk to a tech to resolve the issues. Also, the installing tech show you a picture of the depth of the hole with the tape double bent. I would ask for the picture to show the bottom of the tape and the top of the tape so the 24" hole is really a 24" hole. I had a 2" pipe for the internet and the utility pole for the TV. The installing tech said that he could not mount in on the utility pole so he dug a hole for a new pipe. The DirecTV tech put his dish on the utility pole and the Hughes Net Tech installed the dish on the new pipe. So we know have a existing 2" pipe with nothing on it? Thanks. Sammy

I needed more data than you could give me. I've always had an unlimited plan before, so I've never tracked my usage. Once I realized how much I'd need, I canceled my HughesNet plan. Your customer service people were stellar. My experience with the people was great. I just needed more product.

I am very unsatisfied with our service of Hughesnet. Everything we try to load on our phone or computer is extremely slow. My husband a real estate agent and can not even do work on his desktop computer because it will not stay connected or not enough connection to load anything. This is the worst mistake we have made. I will be finding another provider. We were lied to and told that everything would load fine with the devices that we have, this is a horrible company.

Constantly buffering during program watching anywhere from 3 to 13 seconds and at times 5 secs in between buffering. Please don't tell me I need more of something at an increased cost per month because when ordering this service I explained to the customer rep at Hughes what my viewing habits and Internet connections consisted of and was told that what I signed up for was of sufficient amount.

Unfortunately, satelite internet is not for me, since one of the thing I needed it for was to stream movies and play first person shooter games, like Call of Duty. But due to transmission lag from the router to the satellite, I cannot use it as they were intended. In addition, on rainy days, I cannot use it at all.

I am very displeased with my service. My installation tech was supposed to arrive at 4pm, but did not show up till close to 9pm. I took off work early for this appointment. I was told I should purchase a new copper cable for $75 that would go to the installer, not the company. I did not comply, as my home is brand new construction. Because he arrived so late, I did not want him on my roof installing the satellite. He put it right in front of my son's window. After speaking with customer service, they stated they could move it for $125 and that I signed an agreement that I was happy with the installation. I should have reviewed what I was signing, however it was 12 am by the time he finished and I had work in 4 hours. I am not happy at all with this service. The internet is also extremely slow! Do not recommend.

Runs her slow when we are all home and on our devices.. We have a family of 7 and it doesn't work at the level we need it to... I have called and said I wanted to discontinue my service. I was told I would have to pay a early fee, which is unfair if the services provided don't work for your needs.

Forced to move due to sale of property where Hughes service was established to a location where Hughes is not allowed. Ask to terminate service; rep suggested 6 month suspension; signed 1- year lease so no need for suspension; have service that will buy out our contract but never got final bill. Fraudulently billed my account for $120 knowing no use of service for more than 6 months. Filed fraud report with our bank and Sheriff’s office. Still no final bill. Closed account at bank to stop further charges.

I like the speed and accuracy of HughesNet compared to the dial-up system I had before. I can now use the internet and talk on the telephone at the same time. Before with dial-up, the telephone serviced the computer!!

I called everyday about the buffering I was having, I couldn't watch a movie all the way through because of it. I called Hughesnet on day two and when the agent came to the phone he said, "Oh they didn't finish you install." So I said, "Well can you finish it." He said, "I sure can," so then it started working again. 30 mins later I called them back and said my internet had started back buffering, I never had this problem with my last internet service, so that guy told me the same thing the other guy told me.

Internet installation. The technician that came out was friendly and helpful but might need a review on how to properly interact with customers and being professional. Also, the time in which it took - which I was told wouldn’t be more than a couple of hours - ended up taking two days. One reason being is because the technician didn’t want to stop at a hardware store en route to pick up a metal pole. Rather they wanted to mount it to the back deck. Keep in mind this took forever. I already explained to him that my wife and I would be needing to leave at 1 (we left closer to 2:00-2:30) to run errands. He was suppose to arrive at either 10:00 but I’ll say 11:00 for the sake of argument. They showed up closer to 12:00 and mentioned they had been up all night working previously and was on about 30 minutes of sleep - again professionalism and interactions with customers. I get being friendly, but that right there gave me a warning sign.

I had a wonderful experience. The respect I received was exceptional. The services have yet to be determined, as to not enough time has elapsed. I do look forward to our two years. Thank you for your services.

When I called Hughesnet the person who sold me the service asked what I wanted it for. I was VERY CLEAR, phone service. I needed to be able to communicate with my son on a daily basis when I was out of the state. He GUARANTEED ME I would be able to talk to my son. NOTHING FURTHER FROM THE TRUTH. I have NEVER been able to speak to my son with the Hughesnet internet. I'm so mad. I'm paying for something I CAN'T USE. Had to pay for additional internet phone service through T-Mobile. Will be disconnecting the service soon.

I am very happy with the HughesNet installation and its operation. It is a bit slower than what I had with XFINITY, but I am also not paying an extra $10/mo.! I have told others about HughesNet and have some friends stating their interest in changing to HughesNet.

Network working ok so far and I will refer a friend or family member. There is times when the network cut out or buffer too long with just one single device but overall my family of six is satisfied with your service. Thanks a lot HughesNet.

My name was misspelled on the account, and it took several calls to get it correct. I noticed on the summary of our account that the fee for equipment rental goes up after a year but this was not disclosed to me when I signed up for the service. I had to wait until the service was connected to discuss this. The installer called in advance to let us know when he would be at our vacation property to establish the service. He was on time and did a great job. He was very helpful in explaining the services.

I am very disappointed in my service with HughesNet after being recommended by AllConnect. No signal immediately outside my door and it spends most of the time spooling to connect to whatever I am doing. After two weeks, I am going to another internet provider.

I’m not happy with my service. I can’t stream TV and search for things on the web at the same time. Even if I’m not streaming TV I can’t watch a video on my phone. Not sure it is going to work where I live.

Internet service is beyond slow. Trying to watch a video is as close to impossible as it can get. I turned off all phones, Amazon Firestick, & everything else that that could use the Internet/Wifi. Overnight, I somehow used 15GB overnight???

I have had service with HughesNet for almost a year now. I subscribed to the 10 Gb/Mo plan as I travel a lot and only need internet a for a couple days out of the month. I have to say that I am immensely dissatisfied with the quality of the internet. I pay over $50/mo once taxes etc are added and have NEVER gotten anywhere near the 25 Mbs down that they advertise. In fact, all the speed tests that I have done (and many have failed due to latency timing out) have returned between 0.8 Mbs down and 5 Mbs down on a REALLY good day. The majority of what I use the service for (or try to use the service for) is to simply stream radio broadcasts.

The guy came out and did an excellent job. I didn't want the dish on the house and explained why. He assured me that it wouldn't leak and then explained how he was putting it up. It hasn't leaked and I am very excited to have Wi-Fi at my house way out in the country. Even got surprised when I called and signed up for it. Thank you guys, one happy customer here!!

I pay 70 a month for wifi and it sucks! I can't download movies it always buffers and cuts off completely. They also take money out of my account for random payments and say they'll put it back and they never do.

Watching movies/Tv is about impossible without interruption. Gaming is very slow. Makes for a lag and delayed graphics. It takes sometimes up to 5 minutes to get a movie to load if it loads at all. If I could find another provider in my area I would switch internet providers.

If I didn’t have to pay a late fee I would consider a different provider or go straight to hot spot. Very bad ping/latency and such a pointless bonus zone for most people. In all reality way too expensive for what it is.

So far my family and I have no complaints. Just been a customer almost a month now. Hopefully our experience continues down the same path. This is the first time we have ever had internet in our home.

Advertised speed is 25 MBPS. Actual varied from <1 MBPS to 2.87. Escalated to a higher service group. Two days later it was improved to > 15. I was told 15 - 25 should be acceptable. Yesterday it varied from 3.3 - 9.6. Today from 10.9 - 12.2. It is difficult to use programs on demand and sometimes too slow to download a song. I have not been provided a contact phone number for customer service nor any communication until this survey. I have requested a manager's review.

The installation occurred about a week ago. The installer, Jose, was on time and very helpful. The installation went easily and he left the area spotless. He waited until I was up and online, checked a few websites and e-mail, everything was fine. I'm very pleased, so far, with the availability and speed. I do not download large files, movies, videos or music so the 30Gig package I have will suit me just fine. One more thing, I live in an off-grid community. Everything is powered by solar, wind and batteries. The Gen5 modem draws about .5Amps less than the G2 modem I had. It may not sound like much but every little bit counts. :-)

Sad that we are unable to bundle with the cable provider but that is not your fault. Dish company did not tell us that but directed us to Hughes. Guess we can't trust everybody. So far so good as far as Hughes.

I had difficulty with signing in at first, but I appreciate that HN takes security seriously. I am happy with the combo modem/router and gives a good signal around the 3 bedroom house. Mainly I have been using the internet with good speed. No tv streaming yet because our move is almost complete.

The speed of the Internet is extremely slow. Especially on my cell phone. Videos will stop and go stop and go stop and go. It takes a long time to bring something up when I am on my laptop trying to do my homework.

When I called, I had no connectivity. As I talked to the customer service rep, I regained service and thanked him for his assistance. Less than five minutes later, I lost connectivity again. I have unplugged the modem and have not restarted it, but I suspect I will have the same results next time.

After our contract was complete we no longer needed the service in our area. When asked to return the equipment, we were in the beginning of a long icy winter in upstate NY. The dish is on our roof and it hasn't been safe to work on for a few months now. I retrieved the equipment last week and was told we couldn't get our $400 chargeback due to the time frame. This is poor business. We completed the entire contract and would like to return the equipment, but it wasn't at all safe to do so until now.

When I first services with HughesNet I had to call and multiple times for disconnection issues. The equipment that I received on the initial installation did not respond properly. I had to call technical support on several occasions regarding my service. The service is for the customer service is poor. I would not recommend this company or the service.

2nd Time my available gigs have been zeroed 6 hours before quarter end. Happened New Year's eve and again today around 5pm eastern. I was in IT for over 30 years and understand why IT operations might jump the gun on starting quarter end process.

The gentleman was pleasant. My problem was the 5:00 charge for a paper bill. I was never told of this and would not have changed every thing. I don't want people going into my personal accounts and to be charge 5:00 for a mailed bill is outrageous. He did get a e-mail bill being sent to me, but I'm not at all happy with that either.

Runs very slow. I wish that I could get out of this contract, because I feel I'm throwing away money with you guys every month. This is sad business to get your equipment and it doesn't work well. So whoever reads this please let me end my contract without having to pay extra for something that don't work well in my home.

It is very hard to contact a live operator for HN: I STILL cannot get my phone's voicemail set up. I am not getting enough speed on my internet downloads, and, apparently, I cannot change ANY of it does the next 2 Years. I am not happy.

Setting auto draft - The young lady I spoke with treated me with courtesy and respect, she handled all questions and resolved any issues very professional. Thank you Glenda **.

This company is based completely on lies and false advertising. I've had a terrible experience with them in every aspect. I would not recommend them to anyone, EVER!!! We signed a 2 yr. contract with them and bought our equipment outright and was guaranteed a price lock of 80$ for the entire time. That lasted about 6 months. Not to mention the guy that installed the satellite and modem wasn't supposed to put the wire up the side of my house. Well he did exactly that. And not in a discreet corner, not right up the side towards my front door.

Absolutely the best hospitality, hands down! Thanks for helping me in every way you could. He even made his language more clear for me to understand. Thanks for making me feel comfortable, I was way relaxed from the first call. Thanks again lol.

The same problem is still doing the exact same thing. Youtube videos in circles at different points. My cell phone is breaking up when I talk. I have had this problem since it was put in. It might be a bad modem, I don't know. But it is useless the way it is. I want it fixed.

I called technical support regarding internet speed and Adam was very helpful. I have webinar scheduled and he made sure I will be able to participate without any interference.

I had to give them a star to review them but they don't deserve it. This is the worst internet that you will find. The speed is so very slow and is nowhere near what they promise they can provide you with. When you call, you get no solutions. They don't hold up their end of the contract but expect you to pay a large cancellation fee. I contacted them many times so that they could run speed test and make my service faster, but it would not help. I was advised that HughesNet would not make you stay in a contract if they could not provide you with what was promised and that they would waive the cancellation fee. That is a lie. You will be on the phone for hours and running their test over and over and still no results. Stay clear of HughesNet.

My experience with the supervisor completely dispelled the concept that a large company doesn't care about an individual customer! Her interest and the result she deployed was congenial and professionally administered. I could not have wished for any better than what she did and the manner in which she accomplished resolving of my concern.

They lowered my bill by $20.00 per month for 3 months which helped me a great deal. In 3 months I expect to be in a position to pay the bills.

We have had the service for 6 months. The speed is very slow and download from social media almost impossible. When we called to cancel they informed us it was a 24 month contract. It’s in the fine print and no one disclosed there was a time commitment or we wouldn’t have ever tried it. Don’t consider them unless you have absolutely no other option. Switched to TDS and it is working great.

I am a little disappointed my streaming still isn't as fast as you said it would be. Also downloading isn't as fast either, now I am wondering was I not given enough information about your services. I would like to hear from someone to see if I should be doing something different.

My credit card had been compromised and I had failed to notify you all in a timely manner. The employee who helped me tonight was sincere and professional. Great service!

I have been a great customer for almost 2 years. I tell you if you're in the oil field industry you should not use this company. We move around more than normal people. They offer your first move is free... After that it is 99.00. I was planning to keep their service when we moved from WV to WY. In WY our RV park did not allow holes to be dug to mount their dish. That being said why pay for something we can not use. This all being said how would I have known to bring the Transmitter with us. Considering I was going to keep their service for our homeschooling.

The first call, I was on hold for more than 30 minutes. After speaking with the first rep, I was put on hold for more than 20 minutes, when someone else came on and asked if I could be helped. That person did, after some confusion about dates, follow through with my request. I expect more from a company the stature of HughesNet. My father used to even rep products for Hughes Corp. While the second agent was apologetic, polite, and in the end, helpful, the overall experience was abysmal.

Long time problems are resolved. Thank you Joe. He saw the difficulty, was very very patient with me. I was ready to switch to DirecTV.

Speed was 1 to 2.6. Tech service was unable to correct speed. Pass it to engineering Said would take two or three days to find problem.

Just thought I would warn others. I had HughesNet for 2 months. It never worked and since they installed it. They told me it was my router (which was brand new) so I bought a new router. Still does not work. Not even connected directly to the modem. I called them probably 20 times to tell them my internet turns on and off every 30 sec. Spent an hour on the phone each time and they did nothing for me. Then they want me to PAY $158 to have someone come look at it even though it didn't work since I got it. Not to mention I paid 158 for them to come and set it up. The 158 was after their "new customer free installation".

They advertise how fast their speeds are, but they should advertise how deceiving they are. I was told I'd be able to watch Netflix, NOT! I can't believe they get away with the poor service they sell for such an outrageous price! Their customer service people are very rude! If you want to cancel before your contract is up, they charge you over $400 and you have to return their equipment at your expense. Their tech left the wire lying on the ground so we have to bury it! I could go on and on. I have met a lot of customers online who have the same complaints, but nothing gets done about it! Two words to remember when you hear HughesNet... RIP OFF!!!

The young man thought the problem was with our router, if he would have checked our account he would have seen that we had used all of our data for the month.

I called in December to set up returning my equipment and have gotten the run around for a month. Now they don't want the equipment back.

Long story short, horrible/almost non-existent internet. Terrible customer service/troubleshooting team. After an extremely frustrating 2 1/2 months of BS and phone calls, ended up paying a total of almost $800 for their "internet" services. Do not use this company! They're a scam!

I have your service at my guest house, and it appears I can not communicate with your system without being on Hughesnet. Dumb.

Fast to speak with a human, not put on hold at all. Very pleasant, very efficient, very caring. Felt like the person knew his job well.

I was told when adding service that my card would only be charged $1 for verification and it was charged $1 plus the service charge. Then my account was auto charged without my knowledge of knowing that I'm set up for automatic bill pay. The service buffers all the time. I told the agent everything that would be needing the service and it slow and buffers and everything isn't even connected. I would rather go back to my old internet service provider because we didnt have to worry about buffering. It's supposed to be a better service and it's not. This service is supposed to come with my DirecTV but my TV shows are always buffering or I have to record and watch later because of something with the internet. I'm starting a business and this will not help me any if my internet service is not up to par.

Much faster. Thanks! Don’t need the extender. Thanks for your patience with my frustration. Upload and download much faster. Is there anything else I can do than increase data and use Ethernet to get the best speed?

Worst service ever. The modem goes out on its own. Since day one bad service, called many times. Tech has been out and still same thing. Really slow, have to keep rebooting and calling Hughesnet. Don't make no sense not getting the service I was promised. It's just a waste of my time, and it's always excuses. Not fair. Something really needs to be done. You can't get proper services and they can't find out problem and still want you to stay in contract or pay 400 plus for early termination, they need to be sued. I could be getting better.

Our first rep. Was very unhelpful. In fact he hung up on us! However our second rep. (Ceaser) was polite and patient with a couple elderly people. We await a tech on Saturday to see if the problem is solved? Kudos to Ceaser **!

I ain’t going to say I love y’all, because I don’t. It’s 2019. Y’all should offer your customers more freedom, meaning give us more mbps speeds, and no caps on usage. And y’all’s taxes are ridiculous!

Lady was very courteous and knew how to answer all my questions in a way I understood. I am 69 and have only knew computers for a few years so she took time with me. I can say this was the best experience I have had with anyone

When accessing the ILLINOIS lottery web site online they indicate my location as out of state (I AM IN ILLINOIS). They tell me my signal is being received as out of state therefore I can't play because I am not an Illinois resident. Am I connected to an out of state tower?? You guys even had my address as being in TEXAS! WHAT'S GOING ON!?

Buffering - Solved my problem of streaming HBO and then had my data usage upgrade from 10gb to 20gb. I was told to reboot system at least once a month to up grade equipment.

The phone service I received was very thorough understanding and very helpful. My issues and concerns were handled very carefully and patiently. Thank you.

I switched from a $34 a month DSL plan from my local telephone provider because I wasn't satisfied with the fact I could only do one thing at a time on DSL. For instance if I was updating an app on my phone I couldn't stream a movie without interruptions. So I decided I would go with my only other option which was Hughes Net Satellite Internet service costing $61.55 a month. I don't usually do much more on the internet than shop. From time to time I will (or would if I could!) stream a movie to my television and keep my electronic systems (laptop and Phone) up to date. I bought into a 24-month contract for 10GB of data with the promise that data was really unlimited but will slow down after the 10GB was used. Now I have a 5gig data plan on cellular and generally roll over 4+ gigabytes due to lack of use.

We were told we would be receiving a new box with wifi by last Wednesday. We have not received it. Thanks, Jim.

I have few Internet options where I live so decided to try HughesNet. First problem is that you have to take your chances, you can't try it out first. You pay upfront for equipment and installation and must sign a lengthy contract. The Internet service was unusable, unbearably slow (even though bandwidth tests showed I was receiving the correct bandwidth). And even though I am not a heavy Internet user, the data limits (which they falsely claim don't exist) were used up in about two days. Causing the (otherwise reasonable) monthly fee to go up and rendering the service even less usable. I spent a lot of time with tech support, tried everything they recommended, but in the end the service was unusable. I really wanted it to work because my only other option is microwave Internet for twice the price and 1/10th the bandwidth -- but that microwave Internet is vastly superior to HughesNet.

Person was very helpful and and help me with my problem. He was kind and very friendly. And very understanding. Ryan I believe was his name. He helped me get my bill lowered. I just can not afford the price increase.

Very polite. I was upset about automatic debit from my account and the message on my computer that would come in when I tried to log on. He remained very polite and professional. Very helpful. Thank you.

Well, the young woman was very patient with me and solved my problem. She managed to reset my internet and it is now working. That is all I am interested in.

Though I had purchased an additional $15 of capacity I could not successfully download Netflix/Amazon. The tech made some adjustment in my system and credited me for the failure of the system to properly function and thus ruin an evening of planned movies.

He helped me, he did his job. However my name was spelled incorrectly. It is spelled with a G not a J.

0 stars for these folks. My experience was a lie from the get go. I have called them once or twice a week since I bought into the lie they are selling. No service and lie about the package they are selling! Great job guys!

When I had my HughesNet connected the guy that did the installation put a hole in my window that I'm now going to have to pay for. I thought he lifted the screen up, now he put a hole through my screen so I'm not very happy knowing that I have to pay for something that I did not cause. He told me that he was running it through my window. He never stated that he was going to cut a hole through my window screen so I'm very unhappy.

Before you agree to use this company I strongly encourage consumers to look at all options. This provider requires that you get return the satellite receiver along with the modem and that means getting on your roof and attempting a rather difficult disconnect...especially if you are not trained to do the work yourself nor comfortable at heights. If you elect not to do this yourself, Hughesnet will charge a fee of $200 to remove it for you and give you a whole lot of excuses as to why they would prefer not to come get it in the first place.

The tech was very knowledgeable and helpful. He was also friendly and hip to the local area. He arrived on time and was professional in every way.

Very very helpful. I was able to get all my concerns completed successfully. I opulent ask for a better sales Rep. to have helped me. I have no more issues. Thanks to this rep.

I am not happy with the speed of your internet. I asked before having it installed if it was fast enough to watch movies without buffering and was told that it was. We cannot use our WiFi phone service because it is so slow you cannot understand what the person on the other phone is saying. The data reception for a phone is not much better than one bar of reception over the cellular network.

VERY UNHAPPY WITH THE QUALITY OF MY SERVICE!!! We have not been able to watch a single movie/show or ANYTHING without it stopping to buffer or the picture is blurring/blocky. I want to cancel ASAP!

When I talked with Amy she helped me so much she answered. My questions plus more. She knew her stuff. I would like to talk to her whenever l called in with problems. She was wonderful. Can't praise her enough. Thanks.

I became a customer because a few years ago it was the only provider where I lived. I had the largest data plan. It could not support my at-home editing job here in Silicon Valley. Awful. I was told by one representative that I would receive a refund for the unused balance I paid monthly upon canceling my account but that I would have to specifically ask for it. They would not offer it to me. When I called the next day to cancel my account I was told by a different person that I would not receive the balance for my unused monthly fee that I had already paid - 3 weeks of service. This provider is a rip off in internet service and in their customer service protocol.

Rep was polite, knowledgeable and swiftly solved the issue. Jim was helpful and pleasant to talk with... great job!! He also gave me $10 credit for three months.

I have not had long but works better than my previous service. Quick service. No drops. Downloads of movies, etc are quick.

I had their service in Chapel Hill TN. Worst service I ever had. Kept buffering since day 1 very rude customer service. Beware. This company is awful. They lie and rip you off plus charged me 400 to cancel after lying and said it would work.