HughesNet Reviews

I was lucky to have had a very knowledgeable and pleasant young man who was able to give me a great experience. It was detailed and I understood everything. He even asked me if I understood everything or had any questions. He was very patient. He explained everything in detail and was mindful that I had no questions, in fact he asked me several times if I had any questions. I did ask some but he made sure he answered them.

The service is not what I expected! Internet is slow and when looking at Facebook for instance, videos keep stopping!! I was told this was a good provider for my location! Also, there was a tax charge later debited from my account that took me into the negative with my bank. I was told about a credit, but I have not seen the credit!!!

My WiFi was faster and much more dependable. Having the system removed. I would not recommend this for home internet solutions. Installer was kind, informative and polite. Sales staff were also patient lite but the system would barely perform even in the new updated 5g mode.

Service rep. (David?) was polite and helpful, but our speed still varies from a low of 2.5 to a high of 12-15.7. On average, it takes 30-40 seconds to load pages like Facebook or Amazon.com. Some apps like iheartradio never load. Definitely not the speed I was hoping for, or assured of when I signed up for your service. (Even trying to send this review was problematic!)

Very friendly, easy installation, helpful guys. We haven’t yet had many opportunities to use it though. They seemed very willing to teach us all we needed to know about how to get and stay connected. I can’t yet give a thorough review of how well the system will work for us. It’s a second home.

We changed from Dishnet to the new HughesNet about a week ago. It costs more but doesn’t seem to be much faster. We are disappointed. We are hoping to get a new computer and see if our data speeds up. Hopefully, the cost of satellite internet will come down when the internet companies realize that so many people just use their phones.

Very slow speeds and can hardly stream Netflix. Almost which I hadn’t even bothered switching to HughesNet. Would be much happier if I had an increase in speed. If that could be arranged I’d be much happier. Otherwise, I may look at switching providers.

You cannot put your ac on hold. They extend your service date and if you are not living in your home you have no idea you have service. Then at the end of the billing cycle they debit your account my just was debited for 159.05 and it cost me 96 in bank service charge. I would not recommend their service. I was transferred to 5 different foreigners. The conversation never ends. Refuse to give my money back. I have never used the service. I paid 89 upfront plus 159 now they say they are going to debit my account for over 500 for early termination fee.

I am a photographer. I prefer movies played at 1080 resolution. So far this satellite system has failed to be able to do this and the movies just load too slow. I have to watch them in a lower resolution. Maybe I am doing something wrong or something has to be set different? But right now I am a bit disappointed as this was a major reason for getting HughesNet.

Very happy with HughesNet, very prompt and courteous. I have recommended them to many people in the area. Service guy was very nice and professional. So far service is working excellent, very happy. Thank you for everything and will keep recommending them.

I am upset with the speed of our internet. The main thing I needed it for was for daughter to do homework. It’s so slow and kicks her off when she is trying to download something that she has to go up to Starbucks and use their WiFi. This is very disappointing.

I have had service for 2 weeks now. Every night at 6 pm until 10 pm we have no service because of peak hours. No thanks. I appreciate how I was told by sales this wouldn't be an issue. Peace out Hughes.

We drop service frequently... as in, every few minutes. The speed test shows that we don't have good upload, nor download speed. When placing my phone on "wi-fi calling" the calls still don't have good service.... it sounds like we are underwater.

The installer arrived earlier but he did contact me to see if I was available before he arrived. He installed the satellite, had booties on before he entered the house and was very quick to do the install. The service is ok, but it does lag a lot, waiting a few minutes before we see anything like Hulu or Netflix. The wifi signal is decent but that too lags.

When the installer of Hughes Network installed he said that my phone number would be ported over in 24 hrs. When I called and submitted an application they told me it might take 10 days and later said two weeks. The two weeks have gone by and still no port over. What is the trouble? It is causing me many problems with missed calls. PLEASE HELP.

Every person we have dealt with from the first phone call to the tech installing our new service have all been top notch. Thank you for your professionalism and professional service. We are pleased this far with the Wi-Fi even in severe weather.

Seems to work okay but sometimes it takes a while to connect. Sometimes when streaming it does freeze. We had cable at our old house which was very fast so we really don't have anything else to compare with. So we will see as time progresses.

Customer service is excellent even during the installation of the equipment by the service technician. Phone customer service was very quick and easy and very thorough. All equipment works and internet works great. Everyone in my household really likes the speed of the downloads and upload speeds. The application is very easy to use and hook up. I have no problems at all with service of HughesNet.

The phone service was a disaster. 17 days and never got our phone! Calls to company was with assorted misinformation. Breaking point was yesterday finding it our phone was not to be delivered for another 2 days and that we would be assigned a different #. (We informed internet installer, company at time of order and throughout that we wanted our same #.) Ps installer of internet, said he didn't have phone setup on truck... he'd deliver "tomorrow or Mon." Went back to previous supplier with same # and it is connected already...

I made 3 calls in one day due to not receiving calls or texts with the wifi on my phone. They advised me not to put it on my phone. I called again two days later cause I did not feel I should pay for a service that was not providing good service. The individual that answer was able to fix the problem. Now my calls drop about every other day.

I was hoping that the upgrade to the new Gen speed would be much faster and it isn't. It is a slight improvement, but not what we were hoping for. Darn it... :o( The technician who came out was very nice though!

Despite the sub-par internet I receive for an expensive monthly payment, I am quite pleased with how kind, responsive and helpful your customer service representatives are. I spoke with Israel on the phone two weeks ago, about taking a charge off my account I never agreed to (sneaky how you all get us to sign up for it without us agreeing to it!). He was fantastic!

It’s okay speed wise. There is a delay on loading though because it’s satellite-based. Installer was a cool guy. Ordered online and had it by next week. App usage gauge seems off so I’m wondering what the first bill will show.

Person was very attentive in solving my problem. She was very polite, and explained to me what she was doing. And was quick to come back after being on hold to make sure I was still there. Kept me informed to what the next step was in solving the problem.

Called to cancel service. First rep didn't do her job right. Never received an email about termination fee. I been stop using the internet service and 2 payments was debit out my bank account and they want refund my money back. I'm dissatisfied.

The salesperson on the phone and install person were wonderful. I understand this is really my only option for internet but I’m pretty disappointed. There are only a few times a day that you can count on the Internet working. Unfortunately those are times when most people aren’t home. If this 5G is the highest they have now I’d hate to see what it was like before. I honestly might bite the bullet and cancel.

Just changed from AT&T and I find that although your system hasn't stopped yet like AT&T does your loading speed is slower and I don't care for Hughesnet now that I have it. Now I see that when I reviewed you you won't accept my review without me typing more words for you. This is not helping with my opinion of Hughesnet. I continue to try and submit my review but you won't take it. Furthering my dissatisfaction with your service. I want out. I want out. l want out. l want out of your service.

The installer worked really hard. He stayed well past his regular going home time, I'm sure, to make sure the job was completed and done right. I was very pleased with his professionalism. He could have used a helper, but he just kept plugging away by himself.

Our experience with HughesNet was very good. The young man who installed the equipment was very professional and worked quickly and accurately. He explained everything very well. He left his work area very clean and neat. The internet service is very good. I would recommend HughesNet to my family and friends.

The man who installed the new equipment was very informative on what was wrong in that the old one had not been secured and was way outdated. The new system is working very well and we are happy so far. Thank you.

I was scheduled for installation 4 times which caused me a loss of over $400. I understand I had to wait but the first person never even showed. The guy that took care of me was very knowledgeable. I give him 5 stars.

Technician was able to troubleshoot the issue and come to a resolution in a reasonable time with no conflict. She found errors reported back from modem, identified a weak signal to one of my devices, and scheduled a technician to address the issue.

I do realize that we live out in the country, however I thought our service would be better. It is so incredibly slow. My son is unable to play his games with his friends due to the slow connection. My husband has trouble on conference calls as well.

Our service tech was friendly and professional. He got the job done with ease. Connectivity is very good. We are in a location with not a lot of options, so HughesNet did the trick! We also like the fact that we have a 2 in 1 modem/router.

Services provided by your agents was sterling. Internet speed provided with our Dish activation was, at best, dismal in the extreme. I tried to stream a movie, after the 6th or 7th buffering, I gave up and canceled HughesNet the next day. It was reminiscent of "dial up". I was not impressed.

When canceling subscription, had 2 months left on contract, was told last 2 months were waived, no more charges. On 5/8/19 2 months charges were deducted from bank account. When I called to inquire, was told that yes I was told no more charges, but would have to pay it anyway. They admitted that my 2 month charge was waived, but deducted it from my account anyway, why was I lied to.

Amazing what real quality customer service can be and Hughes Net offers it from phone reps to technical support to the installation specialists 5 stars. Only question is no referral link to share vs my generic post using my account number on posts. Email me a referral link asap. **. Thank you. :)

When I signed up I specifically said I needed to have my payment date on the 28th of the month. I get paid every 4th Wednesday of the month. I'm sched for the 25th. I need this fixed. Call me at ** soon or I'm closing my bank account. I will cancel if this is not fixed by 5/17.

I was told I would get speeds up to 25 mb download. After it was installed I was receiving maybe 9 or 10 mb. I'm already stuck inside a contract that I did not know I was going to overpay for what I would receive. Would never recommend to anyone.

So far my internet is doing exceptional! We've had a couple storms lately with no interruptions with service. I also had my phone service transferred and again no problems! I wish I would have changed to HughesNet years ago! I will definitely recommend it to all my friends.

Speed is only 25mbps and compared to Spectrum's 100 mbps that is extremely slow. You should consider finding a way to resolve that because I know at least 8 people in this neighborhood that have Hughes because presently it is all that is available, that have stated if Spectrum ever comes here, they are gonna switch instantly!!!! You're going to lose customers eventually if you don't give at least a little bit more speed somehow.

I wish I could watch more Netflix without running out of gb. Other than that I like Hughes Net, just want to be able to watch more tv rather than just be able to use my phone for the internet. I’ve tried to watch it but it’s slow.

Since the first day of service. The quality of signal has been .25 mbps plus or minus .5. This is piss poor quality and I have difficulties opening simple pictures or emails. Don’t even try to watch a video. It will not happen. Very disappointed and dissatisfied with the products.

Tech was very friendly. He installed the dish where I wanted it and left enough cable for me to reroute when I am ready to. He also put the router where I wanted it and set it up and explained how it worked and where to find the password.

We can be watching a show either a sport show or something on Nat Geo like naked and afraid and the program will cut out for 30 seconds and click back in and cut out and click back in so you can’t really watch the show I’m not sure what the story is but I know it doesn’t happen to my brother who is on cable. We also just received a solicitation from you for 3999 a month and I’ve yet to do the research on what we agreed to want to contract but just seven or eight days after we chose you we got this mailing so I’d like to see if you’d honor that. The good news is the gentleman you sent out to do the installation was fantastic!! A super gentleman, easy installation had suggestions about the dish, programming etc and just a great guy. Hang onto him, he’s your best subcontractor!!

I contacted your sales team on several occasions over the period of 2 months explaining to them what I needed in an internet service and why I was leaving my current provider and on several occasions I was offered the same product by your sales team. I explained that I was currently had 56 MBPS in which they responded that your 20 or 25 MBPS system would work as well or even better due to it being a satellite system as opposed to a wired one. I went emphasized repeatedly my concern that I could not accept anything slower than what I was currently using due to the fact that I run a home based business and all my programs are web based.

We were with Knology originally, and had no problems with internet speed. Now with Hughes, I wait 30 seconds sometimes for a site to load, and videos are ridiculous! It’s like watching stop action photography sometimes. I don’t know how long I can put up with this.

Cannot connect when raining. Usage meter does not work. Account does not show usage. Always says I am at 100 percent available. Slow internet, error messages. One laptop will not connect to 5g. Too expensive. Will cancel if ViaSat will buy me out.

I was told as long as I was not online gaming everything would work great. I told them I have to stream everything as not even locals come in here but it's always buffering and picture quality is terrible so bad you can't make out faces they are just blurry blobs. I was lied to and worse it's basically the only service here and the tech left the old dish under my deck.

I had no idea how huge this satellite was going to be. Now I a stuck with an eye sore in the MIDDLE of my house! Also, it was installed over my Directv satellite, which is causing us issues. I have called and was told someone would be contacting me within 24 - 48 business hours. It has been weeks and I have already paid out $500!!!!

The day I set up for the installation of the internet I had talked to a gentleman on the phone with Directv and he told me that the internet would be 3 x faster than the one I currently have through Dish network. Well, come to find out it is actually slower than my last provider. I am not happy at all.

International calling - The person that took my call did a great job, but this is the first phone co. that I have had in my 91 years that required you to buy your service in advance even if you don't know if you are going to use it or not. Nuts. Why wasn't I informed of this nutty system before I bought into your system? I probably would not have switched. Poor system. I usually pay when I use it not buying something that I may use or not. Nuts. Get real.

HughesNet is the worst internet for streaming ever, when I was on phone ordering it I especially ask the man if it would stream movies because that is the only reason I was getting it and of course he said, "Yes. it does very well". Well it doesn’t stream movies. It will barely run a camera. I got in my camper, called several times and all they can say is it’s showing you got great speed which is true but it will not stream movies or videos, my AT&T phone will stream it without buffering with only one bar.

Olga ** did a great job in helping with my usage problem. She was outstanding and and I' m much more aware. There's not much more to say. She was really good and was much more helpful than the other rep that I spoke to.

Called and was helped within 3mins of me calling. Customer service person was so understanding and respectful and so patience, said he would make sure before we got off the phone all my Devices in the home would be working.. Help me also with connect to my phone.

I live in an area where we can't get internet except through satellite. We went with Hughesnet because the ratings were decent. It has been awful. Constant buffering, can't download movies or even TV shows. After almost two years (service contract) we all of a sudden had a huge data usage and we were shut down. When I called customer service and told them we have never used that much there is a problem, they couldn't (or wouldn't) offer any insight as to what occurred and no solution for the problem. They don't care if they keep your service or not. I can't wait for the contract to end.

No response regarding my complaint. I was asked to make a payment of 13.98 on April 3, 2019.by account Manager. May 3, passed due payment. Refuse payment $66.00. I'm tired of the service. Each month there is a problem. Please respond ASAP regarding this matter. No reply I will immediately canceled service.

Your Service is HORRIBLE, endless Google ADS. I'm done, it's all for Google ads.... Fix it or Cancel IT.... Sick of talking to India, I'm Sorry, I'm Sorry, I'm So Sorry. Fix it or Cancel IT. ** you. ** Facebook. ** Russian Google...

I called to get the dish off our roof so we could a new roof installed. You said it would cost us $150.00 to have this done. I will be looking for a new internet company when the contract is over in August.

I was having problems due to an amount due and was unable to pay due to a 5.00 dollar credit but problem was handled in outstanding manner thanks to your employees. You have outstanding employees who are very concerned in handling my situation. Thanks for job well done.

During installation I was not asked where I wanted the router. Due to this it was put in the downstairs of a 3 levels. It does not get service in the home. The installer told me he would get a part, which would fix it. That never happened. He said as he left to keep CenturyLink and Hughes Net so I could go back and forth for internet. I am Paying TWO companies! THIS NEEDS TO BE ADDRESSED!! I HAVE BEEN PATIENT! He was a nice young man and didn't feel well that day.

Tech support was very helpful and knowledgeable. He walked right through all of the factors and was able to help identify the issue very quickly. I could understand his English and he was able to communicate with me. I am very appreciative for his help.

The person I talked to said I had used my 10 gig. of data for the month. I ask how much I had used and he could not tell me. If you know when I go over my data limit why can’t you tell me how much over I am. But he would sell me 10 more gig for 20.00 more a month. He said he would give me 20 gig more free for two months. I said, "I will check with Verizon. I think they may have a better deal. If they do I will cancel."

The representative was knowledgeable, courteous, and very helpful. I feel that he did a very good job in helping me update my HughesNet service. I felt he was genuinely concerned with upgrading my service. Kindness and courtesy go a long way.

Slow internet service. Failed to live up to their propaganda of quality rural service. Connection problems from day one. Keep saying they are gonna charge me for service call. Cheaper to cancel service and pay termination fee. STAY AWAY FROM THIS COMPANY!

The agent solved my issue with an outage very quickly. As far as Hughes net as a service I have had an issue each month since I got it. The data limits don't allow for the use of the internet like I would like.

Excellent customer service. Great attitude and attention. I like being treated really well with kind people and words full of knowledge really helps. I understand life isn't easy but it's great to know and understand there is someone out there that is great listening to you and really seems to care. Thank you.

Josh was very courteous and efficient. He identified the problem quickly and lost no time repairing it. I had a wonderful evening watching my favourite streaming channel with not a buffer in sight. Thanks for the fast response. Josh is a first class employee. Chris

Worst service ever- I give them negative five stars. Made a review with the Better Business Bureau. Wish I would have seen these reviews before I signed up for this bs. I'm having the same issues as I see many others are having with HughesNet. I Started with the $59 plan which the representative told me would be plenty good for watching Hulu and playing video games. I upgraded twice within 5 days. Then the next month billing cycle comes around and it's only the 3rd of May and I'm down to 1% left gigabytes. They're telling me that because I'm watching streaming video on high-definition it uses up so many gigabytes within an hour which is not what they told me when I signed up. oh and not to mention the $40 charge for taxes that they didn't inform me of that they took out several days after I purchased the plan.

Have to say, I’m definitely not getting what I’m paying for. Time runs out not even halfway thru the month, a total ripoff. Increase my time and I would stick with you, but I know that won’t happen. Spectrum here I come, soon as it’s in my area.

Tried to explain that I have not used your service since December and all equipment has been sent back. I am now in Massachusetts for 6 months and do not have records with me. They sent me a new modem instead of a box to send the radio. I sent both things back at UPS and you reimbursed me for the expense so there must be records. It was inconvenient and now to say I owe money is very frustrating. The letter said they will suspend my account which I hope has been terminated since December.

We live in the country. In talking with HughesNet prior to signing a 2 year contract we told them of other issues with other companies. We were promised if we tried them for 1 year we would not be charged for early termination, after almost 18 months of an upload speed of only .2 and a download speed of .6 and sometimes not that, we finally had enough of their promises to send a tech. We were indeed charged our early termination fee, plus the full month's bill that is not due until the 25th. They said in doing their test via the phone, we were running great, we have been unhooked from their equipment for three days, so I don't believe we are running that great with them, and, we are already up and running with someone else. They do not live up to their promises. Sales pitches only.

When my monthly bill went up each month, I contacted Hughes Net and asked if my bill could be lowered. I problem is that I can get a faster service here locally. The cost would be cheaper also. Hughes did lower my monthly statement for one year, but I will see if I have to change service then. Hughes wants to help where they can. This let me stay on the net for now. Now my connection is lost again. THIS IS WHY HUGHES WILL LOSE CUSTOMERS IN RAIN AREAS. We always have rain out here in this area.

After only a month having service with you, my internet stopped working and I was told it was broken, needed to be replaced, would take 5 days for shipping the part, and I would have to pay $ 10. Seems to me that if your parts break down in only a month you should NOT charge your customer Anything.. As it was, your people were very nice and fast workers but my daughter fixed the problem.

The person was very courteous and very knowledgeable when answering my questions about my bill. He was patient and very polite. Need more people like him. Give him a raise if possible. Thank you so much and please give him some recognition for a job well done.

I've been a customer for about three years. The support isn't always great. The satellite connection has been great but the plans are sketchy with the the "slow period" and your token offers. When we need one they're not available. Just provide the service promised. On my most recent call I spoke to Jose. Jose was very helpful. I was very upset with circumstances not related to Hughes or Jose. He's patient and empathetic. He's a great asset. Give him a raise. All Customer Service people a raise. They work harder than you know.

I called early this afternoon by 12:00 and 5:00 pm to make a payment and expressed my frustration about my slow internet service from the first to the last day of the month. I did whatever both representatives asked me to do to fix the problem, nothing happened. They asked me to call after 3 to 4 hours once again, because they are investigate to see if it is not my router is killing my data, what I did by 9:20 pm.

MY TECHNICIAN WHO HELPED ME WAS SO FRIENDLY AND COURTEOUS. I ENJOYED THE EXPERIENCE. He was helpful and explained everything very well. I would recommend Hughes Net to a friend. We have been customers for many years. Thank you and I enjoyed talking to the technician. He was very very friendly.

Make an appointment for your dish check of signal - Appointment made and canceled. It was ok. My dish network dish was too close to yours. I had a new roof put on and the dish network was replaced too close to yours. All is good now. All seems to be working fine. Thank you.

I pay you a monthly fee to have internet and try to run my home business. THE INTERNET SPEED STINKS!!!! I have been told by one of your customer service staff that your system does not play well with a VPN network. Well, I don’t have a choice because that’s what my company runs off of. Is there anything you can do to resolve my situation or do I need to cancel my subscription? Please call me with your response.

Very nice man helped me get my account straightened out. Took my information and explained that we has 2 months left for our contract so far. I was pleased with his helpful advice and will use customer service again to get great my service. Thank you again and again.

Customer service representative was friendly, could be understood and went beyond being friendly when helping me with my bill payment. Very knowledgeable and a good listener. He needs a pay raise. Okay. Only wish you had more individuals like the customer service representative that I spoke with today. Like I said your company needs to train more to be like him.

Installation Issue - I had a guy who was really good and who would not give up. He eventually figured out what was wrong and we got it fixed. We are still waiting to see if speed increases as desired. Bad weather interferes awfully easily and we have been having a lot of it. Thanks to the service guy who figured the problem out! Persistence and knowledge were key.

It’s a joke!!! They continue to use automatic withdraw even after you cancelled months later. I returned everything and they will charged a penalty and say why I can’t have that back for another month. Always an excuse why they can’t return it. Every customer service person has a new story and No help!!! Don’t use this company.

We've had HughesNet for about 3 weeks. I've called twice because speeds are less than dial up at times. We aren't able to use their service to view our Netflix videos because the service is too slow. How Slow. So slow you can't test it at any online speed test site. Oh and should you want to cancel, they'll be happy to charge you for that too. HughesNet? Don't waste your money.

When I enrolled with Hughes Net with the 59.99 10 gig data plan, the rep said I could upgrade at any time. While still in 2 year trial period, he implied I could upgrade to the 69.99 20 gig plan at any time. I tried to do this and your rep added $25, not $10 to my monthly plan. I will ride out my 2 years and look for a provider who does not use bait and switch tactics. The service is spotty at best so when Gen 5 arrives aid wiedersehen.

I called to make a payment today, spoke with Russell **, he was very helpful and well informed. He took care of my call in a very professional way. Good customer service. Had a very pleasant personality. A represenative to be proud of.

Internet never stays connected, buffers non-stop. I've already called and had it checked out, I won't pay for another service call. I've only had Hughes Net for 6 mos. and I am not happy with your service. I'm paying too much a month and I can't use the internet until 1 in the morning.

I needed payment info as well as reactivating my account info. I was asking about the reactivation date of my account and I had questions about the billing amount that I was being charged while my account was under seasonal suspension.

You need a Senior Citizen's Discount and a Law Enforcement Discount! The agent gave me a $20 per month discount for three months because our Hughes Net was out for 2 weeks. But you need a forever discount. Susan

Representative I spoke with was very polite, professional, seem to have knowledge of her job and represented the company very well. I would recommend this company. This was a very pleasant experience, good in all aspects. I thank you for the experience. I will continue to do business with HughesNet.

I spoke to David about my 24 month contract with Voice service then I found my notes from 1/9/19. So I called back and spoke with Nicole **. She answered all my questions but did not give me a case number. It may have been the one on this email I don't know. David gave me case #**. They we're both very helpful. The survey I received had a case number I did not recognize. Just want to clarify this.

The contract broke was Dish because it was not working. I did a pay plan with you of $340 (approx). I was told if the equipment was not mailed they would charge for it. I have confirmation the equipment was received. Pay was through ck acct for plan payment for the contract. My last payment was 4/29/19. I got a collection agency letter. I tried resolve but nothing worked. So, according to them I owe almost $900, and I’m paid in full. I need a letter confirming exactly what it was solved. You have my email. Please give me a letter. Thank You.

I NEED to get out of the contract with this company because there is just not good enough service in my area. I still have 8 mo left of my contract. I pay over $70 a month and wifi does not work more than 10’ from my router. Sucks. When I place or receive a phone call I have to disconnect my phone from Wifi. I’ve spent so many hours on the phone with you guys! I called today to get on a lesser plan as I am having my daughter move home and we need more reliable and faster service than what you offer me. I can’t really afford to pay for two plans. The guy I spoke two said I could have the 10 gig plan instead of the 20 gig plan for the same amount of money, over $70 a month. I tell everyone I know how awful your company is. And not to sign up as they will regret it.

Call about adding new equipment - After I was transferred to someone who spoke English all my questions were answered and I was able to get the equipment that will solve my problem. Agent was very helpful and pleasant to talk to.

We had Hughes Net satellite-based internet service for 3 months. Noticed data depletion problems almost immediately, which results in extremely slow speeds once you've reached your data limit. 3 modems, 10+ hours with tech support, still couldn't resolve data depletion problems. I was told there would be no charge to cancel service if they couldn't uphold their end of the service agreement, but when we cancelled we were charged $296. Then they changed their story and said data depletion is not a valid reason to cancel and they refused to reverse the charge. Worst company I've ever done business with! I wish there was a way to leave zero stars, because that's what I would give them!!! DO NOT sign up for Hughes Net service, I promise you will regret it and will pay a lot of money for the worst service you'll ever receive. Consider yourself warned!!!

For the last 2 months Mar & Apr when accessing my bill online my balance has shown to be $2733.04, yes you read correctly. But my actual balance was $78.57 when I would talk to a representative. This time the agent could not believe what I was telling him so when I had him go into Hughes Net online he was shocked also. I was told in Mar it would be fixed and now again in Apr... Crossing fingers that it happens but doubtful. Obviously there is a "glitch" in HN system... be aware people!

When calling to pay my bill, I was connected with a CSR who barely spoke English, the phone reception was so poor I had to keep shouting the answers to his questions, and he didn’t know the whole billing process...I had to ask for my confirmation number. Not at all impressed with this type of customer service.

My husband and I moved out to the country. I saw a ad for internet with HughesNet. I failed to read any reviews. Had it installed. 75% of the time my internet either didn't work or was so slow I could not use it. I had to use hotspot on my phone. I called support several times. We would get it up and running then down again. I think if the wind blew I was out of luck. After calling tech support on many occasions I give up. 7 months passed and I was still paying for a service that didn't work. I finally called and canceled service.

I thought internet I had was bad because in my area better internet not available. I was told this was better. Netflix would be better than what I had. It’s worse. Have to keep starting it, blurry. Internet is slower coming up. Can not watch a YouTube video without streaming over and over. Seems like I get crap no matter what. I could go on and on. Should be cheaper for service I get. I hate I’ve got screwed for 2 yrs. I Do Not Recommend. RUN....

The service tech was very kind, and he take his time to walk me through the steps to get the job done. My computer and all my device was up running in no time. He also tell how to reset my modem once a month to keep up with the speed. Thanks Fich.

Christian provided excellent service rendered. He was polite, patience and courtesy. At time I appeared stupid, he was still patience in waiting for response. I enjoyed talking with him. He knew exactly what to say and do when dealing with the complaint. Christian explains questions I asked of him. Thank you Christian.

Send box to have equipment returned NOW!!! Why did the Technician take the device with him? Bill of $216; we will discuss in Superior Court of San Bernardino!!! Send Box To RETURN your EQUIPMENT!!! ???

When making my payment, there were specific notes on my account, which had to be read and detailed. My representative Tony was awesome in helping me. I know he was doing his job, but his kind demeanor and patience leaves me to say he went above and beyond. Thank you.

How can I start a new month of service at 75%? Have not used any time in the past 2 days and I am showing usage. Cannot get into view my invoices and looks like each month the fees are increased by at least $1.00? Slow service and keeps going out due to storms. Would not recommend this service to anyone. Very dissatisfied to say the least. Please tell me how I can start the new month of service with only 75%????? Well I just tried to submit this and the connection was LOST again?!

I was very happy of the outcome that the customer service was very good and he knew what to do. I would recommend other people to get HughesNet. It is a great internet to have. I don't have much to say but this internet is very good.

I contacted Hughes Net to ask for a second satellite hookup in a different room than the one where it is now. Not about a problem with the service. This started a cascade of incorrect responses from Hughes Net. First, the person argued with me about why I would want the connection point moved.. It was none of his business but I told him---it is now at the east end of the house on a lower level and several hundred feet west of the house are several buildings I want to monitor with security cameras. The signal does not go that far, and I thought that moving the connection to an upstairs room on the west wall of the house might allow the signal to go farther as it would not have as many walls to block it. Between the utter confusion of the HN contact and his arguing with me that what I wanted to do was not necessary, I had a feeling it would not end well.

I called to tell them my Gen 5 didn't work. I was on the phone for about 50 min with first person. I finally requested someone else. I was switched to Stan ** in about 28 min he fixed what needed to be fixed. He was very professional and polite. I did not get the name of the first girl but she does not know what she is doing. First she was going to send a new box. Then she was going send a technician. Then she was giving info on stuff I didn't want. She had to keep leaving to ask some one else and left me on the phone then comes back with answer that had nothing to do with what I asked. You need to get Stan ** to train some of these workers you hired. 28 min. solved everything and he helped me pay my bill. I highly recommend him.

Purchased HughesNet service on Feb 5th. Tech came out to do install and advised we need to run a cable to a clearing before install could be done. We got approval and have been trying to get in contact to have installation done. Been leaving messages for tech every week in April. No callbacks. Contacted HughesNet support. Could not find account. Overseas call desk said they would have to transfer me after 10 minutes of trying to locate account. Then transferred to incorrect department. Finally made it to a call desk for gov't. The person there offered to give me a phone number to call the installer, it was the same one that I have been calling with no answer.

Have been a customer for almost 4 years. Service is not what promised. Offered a better cost for service for 24 months in November by Hughes. Now they will not honor that price. Very unprofessional. I have been hung up on numerous times.

She was the most polite person I have ever talk to and she was tremendous at helping me with my problem. I had posted a bill and did not know if it had gotten posted. She was able to let me know. She did a great job.

I had 2 technicians who worked well together and got the job done in good time. They were very knowledgeable and helpful. They were here within the time frame that I was given. They answered all of my questions and showed me where the password would be located if I forgot it. He also set up my phone and computer for wireless.

When I speak with customer service representative they are attentive and understand why I'm calling. I get the discount I need and my bill is feedable. They are polite and patient. I usually am not on hold for a long time while they look up my account.

Account needed updates for auto pay. Information that was on file had expired. Was traveling and unable to call in update. Representative was quickly and sufficiently helpful!! He was very courteous and respectful to me as well. I have recommended HughesNet to newcomers in our community.

Your representative was very professional. He did everything he could to make sure he took care of the situation that was brought to his attention. I was very satisfied with his ability to get the problem taken care of. He deserves a pay increase regardless of his length of employment. My hat goes off to him. Companies need representatives like this person.

The user I.D. that I used to access my account was not accepted. Your customer service rep. gave me the correct I.D. and I was then able to examine my account payment history. She was very kind and patient in helping this old fellow with his poor technical abilities. On another issue, I noticed when I opened this website that you have an incorrect street address for me. You have my street address as Peru instead of Perene Avenue. You may want to correct that. Thanks for providing such helpful customer service.

I have been with Hughesnet for years. We have no choice as we live in the foothills and have no cable or DSL close by. Started out with Gen4 and had nothing but problems, mostly slow internet. So Gen5 came out and was supposed to be WAY BETTER. So I switched over. We were guaranteed Maximum 25 MBPS and Minimum 15 MBPS. In the last 3 years, we have been lucky to average 4 to 7 MBPS. I have called Hughesnet tech [which is a joke] and get told the same thing every time. "All looks ok on our end. We will have a to "escalate" this to our techs and someone will call you within 48 hours." Normally no one calls. If they do the problem is never resolved. Oh we will get higher speeds for a day or 2 then it's back to the same slow speeds. Tonight and the last 4 days we have been getting around 512 KBPS topping out at 1 MBPS. STAY AWAY FROM HUGHESNET!!

I thought with a dish on my house, I would finally have reliable internet, but I do not. It is horrible. I don't turn on wifi on my phone because it never works. You are the third company I have tried... Janet **

Cancelled my service & sent back all equipment & was still charged 327.25 for equipment. They are just like the rest in charging you anyway even though you send everything back as requested. They don't care about nothing but MONEY. So be aware of HUGHES NET.

Your internet service is the worst I’ve had in twenty years. After a month and a half I am canceling my service. Your salesmen lie about the service you get. Your service department said to shut everything is off and unplugged when not in use. When checking the signal from your end they say everything is great. Yet from my end it is not. They said that’s the best they can do. I will be sharing this on many web sites so others will know how bad your service is so they don’t make the same mistake I did.

I have been with Hughes Net for about one year now. I have called them at least 50 times and got NO satisfaction at all. They keep giving me the run around. They suppose to call back at a certain time and NEVER do. Went from $60.00 to $120.00 and still no results. I want to cancel my service and they want to charge me $400.00 for something that never worked right from the beginning. You have the worse tech support of any company. Your so called people cannot speak ENGLISH and it is hard to understand what they are saying. Very dissatisfied with HUGHES NET Don't promise a call back and don't do it.

Phone system Horrible. Could find telephone number, could not understand me. When I finally got someone and they were extremely nice. I hope I never have to call you again, if so it may be to cancel service which I do not want to do. Your people have been extremely nice.

I am not a argumentive person or loud, my first agent falsely use my experience, second agent hung up on me, (I was not yelling I remind you), only to get a sweet young lady who apologized repeatedly for the treatment and she did her very best to make things right, bless her. August 2019 term is ended, at this point, researching. Saddened.

He was really friendly and he help to resolve my issue quickly. He was very knowledgeable about my issues.He took his time, also he was polite. He did not try and rush me through the process. I would recommend Hughes Net to my family and friends.

It's has been an exasperating experience in time spent and "dishonest" agents. First, time spent since conversion to Gen5 in Mar. roughly 6 agents and a total of 15 hrs trying to resolve the speed issue as promised. Many "fixes" were tried and none improved the download speed. We had acquired a ROKU in anticipation that the faster speed, promised in Gen5, would allow minimal buffering. After 6 weeks of "merry-go-round" trial and error we will cancel our Hughes subscription. We ask that you remove the balance in our account for April since we did not receive what was promised and time spent should cover the use of email/Kindle during that time which were adequate w/ Gen4.

I recently moved from Brooksville Fl. to Venice Fl. I have Hughes Net for my computer service and Dish network for my cable. When I called Hughes Net because we are moving to a new home they wanted to charge me $299.00 which I thought was outrageous, I was renting the place at 417 Bimini and now I'm buying at 968 Haiti, which is only a few blocks away, I think they should alert customers of this on their first move. They did after a lot of arguing and now I'm still paying $149.00, which I still find unacceptable, the customer service agent was very nice and accommodating. Thank You.

The technician was awesome did an awesome job moving the satellite and made it extremely nice. My only concern is that the internet is very slow I was under the understanding that it would be faster than what it is. Thank you for waiving fees.

The service is terrible. We were promised before going with them that if we did the biggest package (a whopping $150 a month) we would be able to use our multiple TVs and phones/tablets with no issues whatsoever. No problems with streaming speed. So we went with them. Well in less than two months, we’ve not once been able to have more than one TV on at a time. We even turn our phones off to try and better the TV. (It doesn’t work).

I have been a customer for a little over 18 months give or take, of HughesNet wifi service. In that time I have had an overwhelmingly bad experience to say the least. Our internet has been working so poorly when our data is within our monthly allotment, on top of that I have paid for extra "data tokens" that work at the same poor rate. These "tokens" are Extremely expensive and before you know it, you have a $500+ bill just to watch a 2 hour movie or stream a couple of Netflix episodes. In effort, I have lowered the quality on our devices and television to the most basic screen resolution. Which of course has no real effect, even though their customer service says it should.

They can sure take your money and we still have NO WiFi. I have spoken to them explaining how upset we have been with their service and at the beginning the WiFi was SO SLOW and just got worst until we had nothing!!! And we have only been with them 5 months. VERY UNHAPPY!!!

I called for very slow video streaming. Though it's still not great, having no other option I will have to be content with it for now. The tech person was very helpful and did her best and did improve my speed somewhat.

We are and have been all along Dissatisfied with the service supplied. I have called almost every month. The latest is. The guy told my 80 year old husband to go up on roof to get a part our of the disc to return. My 80 year old husband is not going up on our roof. This is really the last straw with you people.

I had been trying for a week to reach someone,, I was put on hold every time for a dept. then transferred to another only to be put on hold again,, I don't think at 8:00 am you would be that busy. Finally this morning 4/22/19 I decided to stay on the line,, after almost 15 min. I got someone,, I wanted to place an order to disc svc after a lot of questions. Some of which I did not understand. I think the call was at an overseas ofc. Finally placed the order and was told there would be a 200.00 disc fee,, I said we were not advised of this nor did we sign a new agreement last month,, he was very rude. Said, "Well you will be billed and have to pay and send back the equipment or you will have to pay for that too." Why can't you come get it? You brought it out anyway. I was very frustrated,, I realize you probably don't care since I've going to disc. service but I felt I had to report this...Thank you.

I have had your service for 20 months and the first time I ask to send out a tech to find out why our service is extremely slow you want to charge me $150 up front, I will be seeking other internet services.

Yes I am a disabled person on disability. I am 61 years old and I am able to do a lot of things and one of them is climbing up on a ladder. I realize I have to pay $160 for canceling my contract early. That is okay but to tell me I have to get up on a ladder to take a device off to save myself $100 from you guys doing it is absolutely insane in my opinion. I am disabled and I cannot do it and I don't know anybody in this area that I live in because they are all too that would do it for me and your people keep telling me I have to make a commitment to disconnect before they can tell me whether they're going to waive the charger or not. This is ridiculous. This could be handled in a different way you have my number you can contact me. Thank you. Kevin **.

Very bad internet’ and dishonest sales. They say one price and bill you another price and the service is very bad even more than bad. Instead of solving the problem the management made it worse. You will get bad reviews.

There is not a SINGLE person that is happy with this crap. They clearly are paying for these 5 star reviews. This is a TERRIBLE COMPANY. I hate everything about this place and I hope it gets shut down.

Very helpful, and took time to explain how to operate all equipment. Had to call tech support to connect PC. Very impressed with service. Stayed on the phone for at least an hour to resolve the issues. Always kind and taught me things that I did not know in the beginning.

Talked with associate in March and they told us the total amount due which was over $400.00 for Bill and cancellation. Paid it and sent the equipment back to them. Then in April got another bill for over $300.00. Called and they said that the $400 was for cancellation only. You guys are a rip off company!!!! I will make sure family and friends never want to use you! Your associates lied and you rip people off!

Today 4/22/2019 my husband takes off of work early because we are scheduled for HughesNet to be installed at our house between the hours of 11-2 today. My husband is at home waiting, and waiting and he finally calls them to see if someone is coming out to our house to install internet at 2:45PM? Well, customer service tells him, “We are sorry for the inconvenience but, the installer had a family emergency.” Ok, that is not not the installer’s fault at all. Customer Service then tells my husband, "It will be another 3 weeks before we can get someone to your house for installation". My husband told them, “Never mind, cancel our order, and I would like a refund.” We had to pay 89.00 upfront. Also, it will take 24-72 hours to refund our 89.00 plus a majority of the day off with 0 pay.

I was a HughesNet customer for over two years and I felt stuck. I lost signal every time it drizzled outside, yet there weren't many options for internet in my area. I also felt misled by the salesperson when I purchased my package. I explained what I wanted out of my internet service. I specifically said that I stream television shows and movies regularly from my smart television.

The man was nice enough, but he set up the internet modem on my computer chair and I can’t move it. Secondly, my landline hasn’t worked since he got here! So I am not getting any service on **. I am hoping I won’t be charged! Thankfully, my internet works, albeit slower than it used to.

When we called in for assistance as to why we kept getting only a choice of Generation 2 on our router when we paid for Generation 5, it took 3 tries to get in. We were hung up on 3 times. They advertise on TV that there is no throttle back but that is a lie. We increased what we pay and still get throttled back. They tout high speed internet but that is only about 2 weeks a month. We are looking for an alternative internet provider. My wife is on disability and has not used the internet for her work since December 17th yet they say we are using the same amount of DATA. On a scale of 1 to 10, they are a 1.

My Internet is down again, absolutely no service. I live out in the country and I lose service all the time. And as we are speaking now I have absolutely no service. When I called your text I told him, "Just disconnected."

I called in asking for help, I know what the problem probably is but was told still have to look at weather and run tests. But after being on hold for some time and no one checking back with me I hung up. Very disappointed!

I was having problems with my billing or so I thought. The lady I spoke with showed me that there was really no problem at all. I was so relieved. I can start using my computer with no worries. I will be glad to tell anyone how good the service it is.

I had a new roof installed and they could/would not reinstall antenna on a metal roof. Needed it installed. I called and they scheduled it for Saturday. The tech called that night and said he’d be there the next morning. In pouring rain he reinstalled and I have internet service and your tech was sooo polite.

I called support about my brand new install because I felt my speed was very slow. Tech support verified it was and that someone would call me within 48 hrs. Got a call a couple days later and was informed I could not be helped unless I had a computer or laptop. The person upset me due to his persistence that he could not help me unless I had one of these two things. Have not had contact with anyone since and my internet speed is still the same. It is slow!!! I am very dissatisfied with this service and company!!!! And of course, as I tried to send this, got a message that my connection was lost!!

Reception is very poor. I live alone, am the only one using devices. I am gone most of the day. When I am home I lose connection several times on my computer. If I watch Netflix or Amazon, it is constantly loading. If it rains, I do not get service/reception. I just lost connection and can't even send this. I need to wait and try later.

Modem went out, explained problem to tech at CUSTOMER SERVICE. Said she would send me a new one asap. Received it next day before noon. I could not expect faster or better service. Thank you very much. I was totally shocked at how fast new modem arrived. I had my computer up and going within 12 hours.

Just got to talk real professional like was real understanding and everything that I asked him. His service was excellent. If I have any problems I will feel free to call again anywhere. In other words he really knew his job.

Never had experienced a internet this slow. The salesman never explained how slow it was. Very very unsatisfied and do not recommendable to anyone. I had Spectrum before and like it better. Hope you fix this issue. Also, Netflix is not working, fix it, please.

I lost connection to the internet, I reset the modem and still was not connected so I called customer service. Your rep had me back on in minutes. He was very nice and professional and knew what he was doing. Thanks.

The representative was very knowledgeable and efficient. He was also very courteous. He reviewed my account to make sure that no unwanted activity was going on with my account. He also ask if I was happy with my service and I am.

Problem not solved....not happy. Email said problem resolved. This is very annoying. This is so stupid. No internet is a inconvenience. When it does work it’s as slow as molasses. Advertised on tv fast internet.... wrong!!! So stupid.

I settled my issue quickly and the Hughes rep was pleasant, friendly, and knowledgeable. I was pleased with my whole process. I would use this company to borrow money anytime. I am glad I was able to settle this account.

I needed help to find my password. The HughesNet agent was very helpful and kind. I had no idea where to find my password. You never know if you can trust someone. He was very patient with me. Thank You. Sue

Internet is awful, very disappointed. Internet is extremely slow and it is constantly searching. I use it to scan Facebook and it starts and then searches, at least four or five times, I have unplugged and it doesn’t do any good. I have tried to submit 3 times and I lost connection.

They keep their word. I started in March w/ HughesNet but there were a lot of problems & I didn't have internet at all. I called in & spoke w/ different persons who ran speed tests & agreed, I did not have internet. Some days it was snail slow. Several people told me I could get a $20 credit for 3 months. So when I went online to pay & found I hadn't received the credit, I called to find out why?

Very. Helpful and pleasant. Also very patient with me. He did more than any other technician in the past. My internet was always slow. I'm hoping that this will resolve some of that. I feel he was a very positive tech.

When I was solicited the HughesNet service I was told that HughesNet would be 5 times faster (25 MBPS at their slowest speed) than my current provider (5 MBPS), which has never been the case. My internet speed is so much slower than my previous provider even with my home computer hooked directly to the box. I was also never told that after the "10G" used per month my "speed" would drop to 1 MBPS to 3 MBPS.... They also told me that the WIFI box they provided would broadcast and cover up to 100'. We barely get an intermittent signal 25' away in our master bedroom. We've called tech support and they "troubleshot" the system and everything looks fine, but if I wanted a tech to come out it would cost me about $100. I'm locked into a 24 month plan that I was sold on with lies...

The lady name Amanda was not friendly at all. She rush me off the phone. She was very rude talking did show me any respect. I wanted to ask her another question but was afraid I was taking up too much of her time.

My call to HughesNet has not been resolved although it’s listed as such! I called 4/18/19. Talked to a person whom I could not hear or understand. We attempted to talk maybe 8 minutes and hung up with a promise of a return call because of a bad connection. I waited an hour but got no return called. I called back at 10:17 talked to Al ** whom I have talked to before and had no satisfaction. On 4/15/19 I was given info concerning my bill. To my surprise today was a contradiction of the initial call. When I questioned the discrepancy I was treated as if I was wrong. There seems to be a problem every month since I signed on and I no longer want to deal with this. Unfortunately I am stuck or I have to pay $500.00. This is unacceptable!!! Bad business and loyalty to customers. I will never refer anyone to HughesNet!!!

I would not recommend HughesNet to anyone. I was well aware that I would not have speeds like I was used to with Spectrum. What I was not expecting is how poorly this service performed. Every day no matter the weather....be it calm and sunny or windy and rainy...my service will go out intermittently. Some days it's once a day other days it happens many times. Calls to customer service are a waste of time. While the reps are always friendly and try to fix it it is never resolved.

Wasn't on. Somehow it be became unplugged a tiny bit and so he had me check it and it worked. He was very concerned and very helpful. There really are no other words to say except that he was very good working with me.

The lady that took care me she was very kind and courteous, She helped me resolve my problem that I had regarding my bill, I hope you have more people out there like her. Tell her I said thank you.

I was a HughesNet customer for 2 years. It was a nightmare from beginning to end and some. The numerous phone calls throughout for poor internet was ridiculous! After finally being able to get out of my contract a little early I received a box to return equipment. After doing so a few weeks later my account was billed $318 for equipment not returned. I called and was informed it was their mistake and would be back in my account in 24-72 hours. After the allotted time still no refund. I called again and they wanted me to go through all of the same 30 minute call I had done so on the previous call. Not to mention they outsource everything so you can barely understand what anyone is saying. I can’t express how awful this company is and how bad of experience I have had with them!! I had to finally file a fraud claim with my bank and stop payment!

Just needed to know if I had changed my email address. Could not remember my pw. Everything is fine now. Thank you. Also asked about your association with DirecTV if you were in combo agreements with them. All is good, thank you very much, very good assistance.

This has got to be the slowest internet reception brand known to man! It's ridiculously slow at all times! My god we can't even watch movies & especially on DirecTV! Think we're definitely going to switch to CenturyLink! So disappointed & dissatisfied, Mr. & Mrs. **.

I have used HUGHES for many years and just today discovered wifi. Need more info for customers as this feature was unknown to me until I called customer service. Make a owner's manual to help customers take full advantage of the service.

Both NetFlix and Prime do nothing but buffer and buffer and buffer every 30 seconds. I am so disgruntled with this that I could scream. I will be calling soon to request removal or a booster installation ASAP! This is not what was promised by HughesNet

Customer Service department needs more work on their communication skills. They tend to lack that part when talking to the customer/s!! They also need to “LISTEN” to the customers needs!! Also the service you sell is not what it supposed to do and mind you I purchased the high speed internet plus the 50 more so I’m supposed to have the highest speed and it’s “NOT”. It buffers and I always have problems getting connected to it. I’ve never encountered problems with Spectrum like this. I’m so disappointed with this service!!!

This is disabled daughter's home, rented from us. I pay for phone. We kept previous Comcast service over 2 weeks while you ported #. Per Comcast, they released but you didn't port, even though plenty of time according to your staff. Lost their long-time # had by all the family, even though I kept contacting your customer service over these 2 weeks. Told by them it would be ported before disconnect of Comcast line. Didn't happen per their promises, so decided we don't want your services.

The internet service is extremely slow.. We don't know if its the placement of the dish or if it's the service.. Constant buffering. We would like to receive a paper bill as well. We can not use the internet service on our tv without lagging and buffering.

Slow and inconsistent, doesn’t work at night and doesn’t work when it is raining outside. The constantly drops every second and can never keep a strong signal. This is the worst internet experience I have ever dealt with. I can’t wait till Comcast is available in my area.

Before we had HughesNet, our e-mail service was faster. Now, when watching a video, it starts and stops several times buffering. This is truly annoying! I understand that I was advised there would be a delay for e-mail, but not the buffering!

Was skeptical at first about using Hughes because of past experiences of friends. They recommended not to go with Hughes because service was not reliable in their experience. After talking to a representative of your company and the discount in my area I decided to give it a shot. Been using your service now for one month and I am very satisfied, so far.

My speed was improved after I called. But the following day it has slowed again just like it has been doing since I got the system. It is very disappointing when each time I try use my internet it is slower than fail up, until I call again.

I have had Hughes Net for six years. Before June 5 it was unbelievably bad. When I got June 5 it improved. The tower where I live was discontinued so I did not had cell service. You cannot use your phone with USENET router. So I called them and told them I had to change to a company where I could use the phone. They told me I could have the phone service since I’ve been a customer for six years for free. Then they doubled my monthly payment. They will not refund you ever. So I called him and told him I was not going to use their phone. They told me since they had mislead me on the monthly fee they would discontinue it for free.

The installers were professional, answered all of my questions and were faster than I thought possible. They made sure I understood how everything worked before they left. We were very pleased with the service and it works very well now that we've had a chance to experience it for several weeks.

I am pleased with the services at this time. I was not sure at first, it took so long to get my old telephone number back in service. It was a inconvenience to have to notify family and friends of a temporary number, then re-contact them about number being restored.

Unable to watch a soccer game or a show or a movie without it stopping freezing up! Just not happy with the signal. I will try for another week. If it's still bad I will have to terminate the service! Thanks.

Average service. Strength is not always that strong. Sometimes difficult to connect. But it is workable. I am not sure why we have to write so many words. I like to be short and to the point. I wish there was a way to get a stronger signal.

The service is for our River house so we are not there all the time. I wish the install was run the same as the Satellite TV was run from the roof to the living room but it was not it was run from the roof to the upstairs bedroom. Not ideal but it works. The tech was very nice but needed to come back out after the install because the dish had moved and we were not get a signal. He was able to come out the next day and get that working so thank you.

The men who came to install the satellite were very considerate. They took their shoes off each time they came into our home. The price is right regarding the internet service. However, the internet service is a bit slower than expected. I would recommend HughesNet.

Was expecting more. The bill is too pricey for the amount of gigs that are offered. The Internet is very very slow and disconnects itself a lot! If you want more customers I suggest you go higher in extending the cable connections even on super isolated places.

Works okay when the weather is fine but slow for most of the month. Everything is going well and I would recommend this to a friend who needs internet but lives in a remote area like out in the country.

Internet only worked the day in was installed on a Thursday. Then I lost service on Friday and a technician couldn't fix issue until Monday. It's been a couple of weeks since the first inconvenience and now I am having issues with the speed on internet and movies.

For me to receive billing or other mail from you must use my P.O. Box. I don't get my mail at the 4749 address. I had called HughesNet and talked to a male employee about this problem earlier and he told he had fix the problem and corrected it. I also asked him if I needed to make a payment. He said NO. I was in good standing and did not need to make a payment. Future mailing **. Someone in HughesNet dropped the ball. Now and because of you I have no service. To let you know I have sent you a check for all past payments. If you can't use the correct ** don't cut my service.

I had AT&T and I was using a hundred gigs a month. And now I am with you and I've haven't even used 20 gigs in a month and I've been on the internet quite a bit. Thank you guys and I appreciate what you guys are done for me.

I live in a rural area and satellite was not my first choice. The installation went ok, but the actual internet delivery is still slow and irregular. There are DNS issues because of the 22,236 mile hop the packets have to take. And gaming and VPN are not ready for prime time. The folks at Hughes are friendly and responsive, but this type of service is still for emergency use only.

Lost connection on one TV. Person I messaged was knowledgeable and polite. Got it working again after 20-25 minutes. Same thing happened today. I pulled the cable wire up from the floor and pushed it back down in the floor and it started working again. That has worked 4-5 times now. I think there is a wire/connection issue somewhere. Only happens on one TV.

I have been told multiple times by sales staff I would be able to use a VPN connection. Each time I call I get a different answer and upgraded from residential to business account to help with my internet speed. A manager advised me the business account will not help my issue. I am trying to cancel for over a week and do not get a return call and none of the sales staff can help. I am very dissatisfied and disappointed. I made it clear on each call I use VPN connection and work from home. I’m having to work from a relatives house because the connection is too slow for me to work at home. Please cancel my service.

The gentleman that came and installed the HughesNet dish was polite, friendly and helpful. Unfortunately, after that it was downhill. Slow service, I couldn’t get more GB and I try and watch Netflix and it buffers off and on throughout the whole show.

Upgraded to gen-5 due to my Gen-3 stopped working. The technician arrived early and is a great guy. Worked in the rain and had to run a new cable from the dish to the house. (That's why my Gen-3 wasn't working. Cable was broken somewhere.) Gen-5 is faster and has WiFi built in. So far everything is working great.

Josh from Custom Satellite installed our 5g wifi. He is wonderful to work with and very knowledgeable. He was also punctual, polite, he gave us very good instructions on how to make the most of the WiFi. Would recommend him to anyone. Thank you Josh!!

This service was 10Xs slower than the UVerse I currently have with being told I had 13 more MB than what I have. I'm so upset I even wasted my time setting this service up. And I was told that I had a 30 trial period to decide whether or not I was satisfied without being charged an early termination fee. But when I called to cancel the lady told me different. She supposedly waived it because I was misinformed. But I never sign up for anything unless I know I have a chance to see if I am satisfied so I know I was told a trial period initially. I will not be recommending your service, matter of fact I will deter anyone from signing up because of all the miscommunication and shady service.

Totally waste of my money. I wish to God would never have from Windstream even as bad as Windstream was. I'm getting speeds that don't even equal one Meg on download at least when I was under one Meg with Windstream It was a lot cheeper???? Had to give one star out of five. They don't deserve one star.

Being hard of hearing I was able to communicate and get the answers I needed. Did not understand why I got the email from Hughes to start with but everything was resolved. I have been a customer with HughesNet for several years. 15 or more.

I wished that the e-mail worked better. Everything else is fine. I don't understand why sent messages are also sent into the Inbox. That's confusing. I otherwise have no complaint. I look forward to using this Internet service. There is little more to add. Except for e-mail, all is fine. Thank you.