HughesNet Reviews

The latency problem is inherent of satellite communications. But to institute (force onto the customer) a double NAT situation is very frustrating to me. Meaning I can't use my own firewall hardware because of the double NAT situation. Also a data CAP is nothing but a money grab. I understand throttling during peak hours. But a data CAP is a stupid attempt to make the customer buy a more expensive plan. I find it to be a horrible decision on their part.

My call was to ask for a reduction in my monthly bill, as my previous discount had been removed. I was given back the discount for 3 months. I appreciate this courtesy, as we would like to stay with HughesNet if possible. We do have a new internet service available to us now, but as long as HughesNet works with me, I will remain a customer.

Could not understand the rep conversation. She kept repeating same which became confusing .... She tried her best, it’s just her English was good enough and it took to long to solve the issues but she was nice. It just drive me crazy talking to people I can’t understand.

Billing inquiry. Representative was very helpful, and done a very good job with the explanation. Thank you very much. I would recommend Hughes net have many more representatives, such as this one. Not all representatives present themselves as well as I was treated my this one. Keep up the good work.

It is 8:59 pm and my internet is so bad, I can't even login to your website...I keep getting connection is lost. I have tried to remain as a loyal customer but you guys are really pushing the envelope. My bill has been has been riding more and more. Connection lost, please try again. Connection lost, please try again.

Absolutely the worst customer service ever. Never received the same story from anyone I talked to. Difficult automated system to navigate to get to a real person. Called about issues within the first 2 weeks, never once was offered a service visit without exorbitant fee. I would expect that a company would provide service to a customer at least to get things functioning correctly. I was treated as if I was insignificant from the point of satellite placement.

Last May, your repairman installed a new system, took the old system and told my visiting ex-wife our reception will be better now. It was discovered recently he did not cancel one system but placed the new system in my ex-wife's name. So, I have been paying for two services at this rural farm. Your Marie ** in your billing department said there was nothing she can do about it. I am very angry!!!! Been with Hughes since 2011. It's Hughes's fault. I'm angry.

I work from home when I am not traveling. When I work from home I need to host Skype meetings. I asked if this service would be able to deliver this before I signed a 2 year contract and I was told yes. Come to find out, they can not deliver on their promise. They are the ones in breach of contract and they will not let me out of mine. DO NOT USE THIS COMPANY. They LIE!!!

Can’t put you in my cell phone. SUCKS from DAY 1. Can’t get resolved. Get strung along by all. Nobody has answer no matter what experience level. This sucks. Beginning to think it's a lost cause???? ☹️ Are you kidding. Forty words of complaining when nothing gets done. Promises promises. Come on really. I can’t. Oh how many more words.

You you don't know what the right hand is doing and the left hand doesn't know what the left hand is doing. I have problems every time I talk to you guys. First when you first put the phone in now put my number on the card when it was supposed to not supposed to be there and sending me a bill. It's just I'm hoping you guys get better.

I closed out my account and when I spoke with the customer service rep. I told them they were NOT allowed to take money out of my account. So your company went ahead and did it anyway. So you overdrew my account.

We have very very low internet or no internet; it’s worse when it rain! My husband Ron Fairbanks is the commissioner for this city of Callaway! They told him that Internet Hughesnet is not compatible with their internet!!!!! He gets emails he can not open? Also, we have had problem from day 1. We bought a new laptop.. faster new one. To work the internet better! It’s really bad!! The tech from Dell told us that the internet is only 20 MB. If I would have known this from the beginning. I would never let my husband sign up with this carrier!! They lie to us. They told us is At&t. It turned out to be an outfit that we have never heard!???

Stolen. Data. Claim were used all of our service data in one day. We were gone most of morning of said day. Why are customers not told how to protect their service from other people. Our password was not changed until we lost our service three months after entering into an agreement. Should make effort to protect the elderly and disabled.

This company suck. If you’re late they will bombard you with a reminder pop up and won’t stop. Wish I didn’t have them if I knew they gouge you with the price they tell you about all the fees and that’s $400. If you want to terminate they hold you hostage.

Blocked device after cc number changed. Called to make payment arrangements and block continued. Called customer service numerous times and blown off, hung up on, ignored. Horrible customer service! Even this dumb form is a joke. Five different people on the phone.

We were having trouble with our internet, so we gave them a call and after a hour of being transferred around from one line to another their customer service said we were out of mbs. We ended up buying more but it turns out that wasn't the problem. It turns out our pole was leaning because it wasn't installed properly. They charged us $125 to fix the pole that they didn't install right. They do not back up their employees' work.

It was an awful experience. Your company took out $400 out my account that was not authorized!!!! I called and they wouldn't help me. I called two weeks ago to let them know my situation and to cancel my debit card. They didn't cancel my card and I was charged 400 dollars on my back account that I didn't authorized! I called to customer service and they said they couldn't help me to give me a refund. I'm so disappointed because I have never authorized anyone to charge my bank account. They didn't give me my money back. I was ignored and I was treated like crap. I would never, ever would let anyone else have that awful experience I went with you. You are awful company to do business with. It's just an awful experience!!!! Don't do business with Hughesnet!!! They will take your money away without any regards on your financial situation. Yours truly. Mrs. **.

The Rep was very pleasant considering my experience at other places, since moving to Tucson 8 years ago. She was very pleasant and helpful in explaining what my problem was and suggested upgrading my system to accommodate my need. Very thankful that she was very patient with someone that does not know much of the modern technology and explaining why I must be having the problems I was having. Thanks..

John assisted me with updating my credit card info and tweaking my wi-fi performance. He was courteous, professional, and very helpful. He answered all of my questions and fixed my problem. It was a pleasure having him help me. I will recommend HughesNet.

I have repeatedly called to pay my bill only to be disappointed that the previous months call didn't update the correct amount. We had agreed on a amount for 6 months and it never was reflected on my bill. Now my bill is out of control. I have paid the amount agreed on. Maybe you will fix the problem now.

I fought with Hughesnet for almost a month because for whatever reason my account was never opened. It took forever for y'all to get anything done. I have determined that good customer service is not that important but seeing I am left without any other avenue, I'm stuck with Hughesnet. Virginia

This is the third time that I wrote an evaluation about the installation service with NO one contacting me afterwards. I am a new customer and very dissatisfied with the installation and slow internet service. I am going to cancel my service with Dish and no longer want to continue doing business with a company that has no regard for the satisfaction of its customers.

HughesNet is surprising consistent with its slow downloads and poor uploading speed. I cannot upload any documents to Microsoft 365 and cannot send an email with a word document attached. If you’re a gamer or a Netflix viewer stay away. Only those of us with no choice are stuck with this pitiful internet. Have to say that their customer service reps are very nice, though they can’t fix anything. Apparently a 1.4 mbps upload is with their range of acceptable speeds. I am supposed to monitor my speeds for 24 hours and let them know tomorrow if there is no improvement.

Canceled service in September, returned ALL equipment on time. Was charged $214.00 for “radio” on November 19 ERRONEOUSLY, which forced my bank account into overdraw with fees! Have to wait until NEXT billing cycle to get my refund (December 22)! So glad I check my bank account daily or I never would have known what this false charge was for!!!

Getting e-mails claiming to be from Hughes Net and called to make sure they weren't. This is not the first time but wanted to make sure before I delete them. And your personnel are always helpful and polite Thank you for the great service.

Was not able to find out why my internet has not worked for 3 weeks. Very dissatisfying with everything and just want to cancel the whole services and go elsewhere. No one could provide me with the answer I needed.

My card on file was terminated so it made me miss a payment and lost my internet service, I called in and gentleman helped me solve problem and get new card registered and got my internet turned back on. He was so down to earth and talked to me like really mattered. Was the best call experience I’ve had, thanks!

HughesNet agreed to provide wifi to our rural home in central Iowa. We cancelled after the first month due to no signal. They were unable to provide us with a usable signal. They then charged us $400.00 for early termination. Do not use this company. I gave them one star only because it was required to submit review.

Was so glad to get a USA rep instead of one of your foreign arrogant idiots that it took over 6 months to get internet working properly. When a repair tech came out found out my dish was out of alignment, the radio on dish needed replacing, and modem was shot. They made excuses that weather, system problems somewhere else, etc. Today tech was very helpful and resolved my problem with new Iphone I got yesterday saying password wasn't correct when old phone accepted the original modem password. Getting new Iphone to connect due to a security setting on WiFi needed changing. He was extremely helpful and courteous.

Forgot to pay my bill. The person I talk to was very nice, considerate, very understanding and I told me about a few problems that I wanted to answer, very slow Internet, how to pay my bill online, Very nice person.

My interaction with Hughes has been good. My order was processed on schedule and the technician was knowledgeable and professional. While Hughes referenced latency at several points in time, I did not understand the true nature of the impact it would have on my internet experience. The Data allotment is just too small. In retrospect I should have performed a thorough investigation. I would recommend them but under very limited circumstances. I am quite disappointed.

I canceled my contract early, and paid a early termination fee. That was the easy part. Then I received a box with instructions to put the modem, wiring and the nose piece of the dish off of my roof, that I had to climb on to get. All that went into the box, and I shipped it at my local Post office. Approximately 60 days later my bank account was debited $322. They claim I never returned the equipment. Now I am a man of my word and veteran and I believe in honesty for everyone. I haven’t find my tracking number. But it does seem to me that this is a common practice, and a way to rip off the customers. If you or any of your friends are considering Hughes net, my advice is never, never ,never. I will probably not get my money back. So all I can do is warn all my friends,family and loved ones and anyone else that will listen. I hope no one ever has to go through this.

Very helpful and impressed by your representative's focus on the issue at hand. Guidance was informative and the attitude was pleasing and surprising. I have not been impressed with the customer support in the past but this call today has changed my opinion about HughesNet.

Horrible. On its best day HughesNet is slow, disconnects and barely functions. Add a rural location and snow and it’s completely done. For faster and more reliable service use US Mail and newspapers. We drive to town to check email and Google things. And with years long contracts we get to pay very very high prices so we can use US Mail, newspapers and drive to town. Any other service (US Mail included) is better...

Never was it said once a certain number of megabits or whatever is used service slows down so much so that it’s like I have no internet. I have calculated I can watch Netflix from 7:00 pm - 11-00 pm for a week or just watch Netflix for 12 hours Friday and Saturday and that’s it for the month! I have the option to buy Tokens for more time what’s That??? I already pay 140.00 a month! Plus can’t pay my bill online site is always down. Call customer service can’t understand what they are saying! Geez I just want to pay the bill!

Am attempting to return your equipt. I cancelled Hughes Net. There is NO shipping label in the box. Called 3 times. Got NO COOPERATION!! Totally frustrated! NEVER want to hear about Hughes Net EVER again! Meantime, I need a shipping label to return your equipt. **. Thank you.

Not getting what was signed up for. As the subject states when initially talked to customer service rep we let him know we did a lot of streaming and we said we just wanted the internet service. He upsold the additional sat Channel service package but we did explain and make it known that we were more interested in good internet service for all the streaming we do. The rep said it would be good and no throttling the internet. So far Hughes has not delivered on the contracted internet service promised. Currently we get a lot of pixelization, a lot of buffering. We are not happy with the Hughes and stuck with a 2 year service contract??? This is not acceptable service.

I spoke with a very nice young man who explained everything very satisfactory. I had several questions concerning the special offer and my existing plan which he answered to my satisfaction. I've been a customer of Hughes Net for several months now, and am pleased with the services.

Super slow internet. Can't create an account on their website. I always get a communication error. Can not connect. Basically it sucks!! If possible stay away from satellite internet. It's expensive and super slow.

Kim was amazing. She took my information and was able to get me back online in no time at all. She was amazing!!! She was able to give me the information I needed so I am view my bill pay my bill online and no problem.

The technician that helped us was absolutely fantastic! He was willing to listen and then helped to correct the problem! He was very knowledgeable and was able to correct a problem that has existed for over 2 years! Loved the experience and all the expertise.

I was charged $318.00 for equipment not returned. Track number ** from UPS confirms it was returned on 11 Nov at 0946 Am. I want my money refunded. It has been 8 days. Why would it take you so long to return my money?

The installer that showed up was rude and condescending. He actually threatened to walk off the job site and not to do the installation. The internet itself is total garbage. We cannot even connect to the signal if we are further away than the top of the basement stairs. The speed is TERRIBLE. When I was on the phone ordering the service, I specifically asked the salesman TWICE about what our speeds would be when we reached our limit. He assured me that the max speed of 25 would reduced by 1-3 after reaching the limit. I specifically asked “is it a reduction down to 22 or is it a speed of 1-3?” He repeatedly told me it would be a reduction of 1-3. That is totally false. Some would call it a downright lie. Even with all of that, we don’t even get 1-3 now. My latest speed test put it at about .45 mbs!! Total trash. I want my money back and I want that receiver GONE!!!

I cannot watch tv for any length of time without buffering. It takes 3 hours to watch a 45 min. show! Tech support has worked with me at least 4 times to no avail. I am extremely disappointed. This is very bad service!!!

Your tech was very pleasant and very helpful in changing my phone number and also he helped me change my billing date. When I was put on hold he apologized and kept me informed of what was going on. You should hire more people like him.

The modem comes with a 30 day warranty, mine failed after about 50. I was told they would "overnight" a new one and I may have to pay; but, to call billing during normal working hours and see if the fee can be waived. Next day during working hours billing could not waive, I was transferred to 5 different people each with a 10-20 minute hold time. I found out the modem was not overnight-ed, nor was it even sent out. Hughes Net had to have a tech deliver it and plug it in, (at $150.00 per hour). This is something a first grader can do. After several hours I got a service ref number and was told a tech would call within a week to set up a date and time with me. So as a new customer with a complete system failure after ~ 50 days I am without service for a undetermined amount of time. If I could rate Hughes net less than one star I would. I have never got speed close to what I bought!

My name is Steven **, The Account holder. My Father who died 3 years ago was the original owner of the account. I sent you his obituary and death certificate. What does it take to correct this issue, which causes me extreme distress each month. Since my last exchange with a HughesNet rep the information has not been corrected on emails or any other electronic documents. Thank you for your time.

This is the worst customer experience I have ever had. First the wrong person is listed as the customer on my account. It took 30 minutes and three people to get someone to understand that April ** is not the customer, I am. Account **. She was a prior employee who may have called in with a problem but was NEVER EVER the customer. The service is with my office and I pay the bill and initially had this installed. My paralegal was on the phone for 87 minutes with this company to purchase an upgrade. It took four different people, two who were very rude and 87 minutes to get this accomplished. I am incredibly disappointed with Hughes Net customer service and hope I never have to call again with an issue.

I had been a Hughesnet customer for quite a while when one of your people told me about your Gen 5 service. I was told that, even when I ran out of data, Netflix, on its low setting would still play. I signed up for it with a new 2 year contract. After a few months, I decided to buy more data per month. I soon found out that I still ran out of data in just a couple of days so, I decided to just go back to the lower amount of data. When I did, someone signed me up for a new contract without my knowledge. He said he would be saving me money for three months. Basically he made it sound like he was doing me a favor. Instead, he tried to rope me in longer to a service I was already unhappy with.

Tried to pay my bill online, kept telling me wrong address so I call the customer service line and it took them 30 mins just to process my bill pay. I have had nothing but problems with Hughes Net since I joined, I have made several call and nothing ever get resolved.

Suspending service for 4 months. Kevin was very efficient. We are traveling for the next few months and didn’t want to pay for a service we wouldn’t be using. He knew what I needed and processed the request quickly. Very professional. Thanks. P.S. You need more like him! I had tried to do this with our dish and ran into all kinds of problems.

This is by far the worst internet I have ever had in my life. Call time after time again complaining and it just gets worse. I do not recommend this internet to anyone! I had Suddenlink before and it was the best and half the price. Hughes Net is a joke.

Where to start... Well installation was fine, the gentleman was kind and courteous. That was about the best thing about it all though. The service is terrible, constantly goes out and buffers on everything. The customer service is probably the worst I've ever had to deal with, absolutely appalling honestly. They are rude and disrespectful and escalate situations almost immediately, their payment system is constantly having some kind of issue, you get passed around and around usually with no end result. I was really hoping for a better company overall, unfortunately we have been nothing but disappointed thus far.

Internet is super slow at the house. Tech support informed us that our Wi-Fi does not work with our Nest security device which was strange because it worked before. We are turning the house in to a vacation rental and need to have food Wi-Fi. We also tried installing a remote keyless lock and that didn’t work either because it couldn’t connect to WiFi. The worst ISP Ever.

Worker was most polite and informing. He was very efficient in installing and programming. He was able to use my existing wiring which save on installation time and get my television working faster. Dish pricing has saved me a lot from what Spectrum charged.

Since the installation my internet speed has been from less than 1mbs to 25mbs. I called it in but after 2 hours on the phone there was no resolution. It has been fairly steady in the past week but my confidence is low.

Can't view my Prime Video...either on my Blu-Ray nor on my PC. Amazon video tech advised after analysis that the bandwidth provided by Hughes is too narrow for this purpose. Well even in ordinary searches and for banking purposes, the pages load slowly so sometimes I am timed out. Trying to contact Hughes service by phone or online is like waiting for Godot. Been trying for days. Spent several futile hours.

Was taken care of very quickly!!! Also told Hughes was having trouble. E-Mail was back up and running in a short time. The person that helped was a pleasure to work with and had all the answers very quickly plus ran a full check of the entire system!!!

My internet is not working as it was promised. The movies quit and it doesn’t start. This have been going on for a while since we installed Hughesnet. I would like to speak to a person that can answer my questions. I don’t even have a copy of the contract

Their internet is no good. I have had them for 2 months and have not been able to watch a full movie not one time. I have called 6 times. Still haven't fixed nothing. Canceling them out. 0 stars to them.

My HughesNet agent fixed my problem in a respectable manner with excellent time management. From the moment of contact with technical support, I felt comfortable. Finally, my problem was fixed. The technician stayed with me til it was certain my problem had been solved. Thank You Ms. Problem Solver. Felt safe.

It took too much time to get thru all the recorded stuff, frankly, it sucks. Took too long to finally speak to a human to pay my bill. Maybe real people answering would save me 20 minutes of recorded options that just delay a simple thing.

Call to see why my Bill is not paid. After waiting 20 mins Latino guy want to tell me why I should wait. He was hunting and pecking typing. Very poor attitude.. Told him to rerun my card, the bank said you only ran it for a dollar. Please do better.

Firstly the installation of the dish was done by sub-contractors who planted it on my neighbor's property. HughesNet wanted to charge me to have it moved to my property, taking no responsibility for their contractors' work. The modem was placed in my bedroom so I asked if we could turn off all the meaningless flashing lights to which the answer was, "Oh No, we can’t turn off lights..."

Beautiful service and great attitude. Thank you. My service was down for some time. They worked on it till they got the problem straighten out. Great customer service. My son is really enjoy the service now and me to thank you HughesNet for everything you have done for me and my family.

Walter. Friendly, professional, empathic, respectful and help me in everything I need as a client. As a client, I felt satisfied and grateful for your help. They are a great company where you feel the difference in serving us as a customer.

Just had HughesNet installed end of October 2019 so not a month into my service but I have already received notification that my express repair has gone up from $7.95 a month to $8.99. Also onsite service co-pay (which I didn't even know about) went from $24.99 visit to $29.95. The representative I spoke with never spoke for repair service charges witch led me to believe that my express repair took care of these cost.

Data Packages are very "Tricky". There is no way to verify the real use of the "Tokens". You must trust that Hughes Net are doing fair managing of the Data. I upgraded my service and bought tokens and no matters that used the Data in responsible way, something rare happened using a lot of Data. I'm totally dissatisfied. I'm considering paying the penalty and quit the service.

The gentleman that helped me was very very nice and helpful and walked me through every step of the way. I was ready to cancel my internet today until I spoke with him. Able, I believe was his name. Thank you Able!

Slow Internet speed/ Very good technician. Thank you. Our Internet has been slow for almost too much. The text that she was very thorough did a great job. Great help. Keep up the good work, I really appreciate it. Thank you again, Bill.

I called earlier today and spoke with #** GabrieOR **. This person does not need to be in customer service. He/She explained that I had used all my data in two days which I could look up on your website. When I disputed this she offered no explanation, no reason and then in the middle of our conversation, disconnected the chat. Very unprofessional. Ref **.

The absolute worst internet I have ever witnessed, customer service is absolutely crap and the data limits are 19th century crap. Two different people at their company told me that when i use up my data, I might see a very small slow down but I wouldnt even notice!!! Absolute lies, speed went to .5 to 1.5 mbps, pretty easy to notice that don't you think? I would not wish Hughesnet internet upon my worst enemy!!!

Install was good and easy, Rep was helpful and very knowledgeable. Had HughesNet before and I hope the experience is better this time. Signal is good and service at this time is going well. Hopefully it will stay and not decrease!

Tried to cancel the Internet after less than 2 weeks due to basically no internet. HughesNet said it would cost $400 to terminate even though it was less than 30 days into the service. Kept the internet until we sold the house 8months later. We attempted to transfer ownership of account to new owners HughesNet instead created new account for new owners and sent someone to change out the modems then said it would be $310 for us to cancel our account even though we had previously been told we could transfer the ownership of the account and the new owners would take over the remaining contract time and there would be no termination fees. Waste of money.

The installer was very polite & knowledgeable... but he left the yard gate open and my dogs got out. )-: Also, I found several pieces of trash from the installation in my yard ) -: Otherwise, I'm satisfied, I guess.

Called HughesNet tech help. Very nice tech got it working that day. Next day not working. Called tech service tech said that I needed a Modem. One would be shipped, would received five or six days. Waited 8 days. Called tech support. They said it was canceled. That I needed a serviceman to come out and troubleshoot. 22 days later serviceman shows up and tells me that the wrong bracket was used for the receiver and it was out of line. Now out 150 dollars one month of service.

Agent was very helpful in explaining my issue. Also, extremely professional. He seemed to be well trained, and knew exactly what he was doing. He is a credit to the person that trained him. It was a total pleasure dealing with him. Thanks.

Thank you for your great service with hook up and etc. I am a new customer and have been telling many others about your service even on Facebook as well. Such a Blessing to find a company who is not out there ripping us consumers off with charging us with prices many of us can not afford. At least you have the good sense to not price yourselves out of business like these others are for example just one of many Spectrum. :(

Your service is horrible both trying to speak to a representative being on hold for over an hour and also that having landline service is a two year contract which we were not told about when signing up. Landline service is not or should not be a 24 month contract like a cell phone, you are crooks.

Been charging me this whole time and I got a whole printout of chat with customer service rep and he said it was ok to use the text as proof that I have been shafted and cheated this whole time. Thanks! Do I need to get a lawyer?

The first person I talked with that sold me on the system told me that the service speed dropped to 23 mb from 25 when data expired. When I discovered from installer that this was not correct, I called customer service and was assured they would make it right by decreasing my monthly bill once service was set up. I was given his name and a verification number. He never called back. I called and no one would transfer me to him and said the number I was given had no information about what was promised. I was told repeatedly that nothing could be done. Not a positive experience.

I recently had HughesNet install a satellite system for the internet and it does not work well at all. I stream for news and movies and it constantly drops shows and I spend up to a hour to get the picture and my show back, I wanted to try something different than cable, but I have to say cable at least worked better and I got local news that I have not been able to get with Hughes and they bolted the dish on my roof of my new home. It better not leak. I am not a happy customer and I will not recommend this service to anyone.

When I first contacted HughesNet, even in my “control” “managed” area I was promised great service and well above signal strength with no “hidden” charges(?$). Beware of “auto pay” with this provider! They bill added charges which don’t appear in your email or text messages when placing your order. They only allow a limited, minimum, number of connections to their modem. Their “customer service“ representative informed me that along with your installation and equipment rental they also charge for any cables used or anything else they provided. The service was fair, signal strength barely OK, internet is intermittent, website is somewhat confusing, and please, I am older not stupid!! All in all out of 5 stars I give HughesNet 1 star, and I am being very kind!!!!

The internet service is not worth what I'm paying for it....the service is bad. I have cable satellite service and can't properly use it because it buffers and sometimes it doesn't work at all. Will not recommend this service. My fiancee needs it to do her schoolwork and take tests and it makes her laptop is slow. HughesNet was supposed to be my answer. In trying to hit send it told me connection was lost.... Need I say more?

Wanted to cut cable. Signed up, 2 year agreement. 25 MPs feed should have alerted me to steer clear. OK watching taped broadcasts, but watching love sports, like ESPN MNF, buffers a lot, some nights it won't work. Called in to ask, was told, "we don't recommend our service for live TV". We have Hulu, was told "oh our service doesn't work well with Hulu. Hulu has one satellite and we have another, so you might experience difficulties". What a scam and a sham of service provider.

I am very dissatisfied with the internet and the speed. We are unable to stream movies and shows and we primarily use Netflix and Hulu. Had I known how terrible the Internet was with speed I would have never signed up for this. Even just doing homework online is very slow. I will be canceling when my time is up but kudos to you for trapping people with a 2 year contract. Per your website, if I choose to cancel now, I have to pay $400. I will not be recommending your services to anyone.

Too many interruptions in the service, and it takes a long time to reconnect. This happens all day and night too. I don't know if it is the area where I live or the signal is weak. For these reasons I am not satisfied with the service.

I still haven't got my 100 rebate card. Curious on when I will. I'll be happy once I get that. Other than that, it's okay, just would really like my 100 dollars I was promised when I signed up. Just call me with info HughesNet because I'm not rich and 100 dollars still means something to me!

I have never dealt with a company who was so deceitful or just lacked competence! From day one I was told things that were later denied or I wasn't told something important until after I had signed on. Either the people who work for this company are highly incompetent and lack communication skills among each other or they are the worst type of people. I can't tell you how many lies I was told and how many times they tried to make me feel as though I was the one who make the mistakes or misunderstood what was going on. If I was the owner of this company, I would do a huge clean up of employees and either retrain or hold them to higher standards. I honestly cannot remember the last time I had such a terrible experience. The actual internet wasn't great either. I will tell anyone and everyone I know interested in getting this service to go elsewhere!

The gentleman was very professional and went above and beyond his duties to make sure we were completely satisfied. He found the perfect spot to locate our satellite dish so that we would have the best reception possible. We would highly recommend him for future installations with your company.

I had a great experience when my Hughes technician did my install. He was knowledgeable, well-spoken and took his time to help me understand and walked me through logging into the app. He even noticed an outside pipe leak that I had, which was just going above and beyond in my opinion. So far I am a happy customer!

This is my second HughesNet. The other is at my summer home where I have used Hughes for 15 years. I just added the 5G at my home in Key West. It was installed by a very professional installer who arrived on time and did an excellent job. So far the reception has be excellent with no problem.

When I ordered the service I was not told it would be a satellite dish. The service was horrible and my daughter could not do her homework because certain programs would not open or buffer. They did end up waiving my $400 cancellation fee so I appreciate that but the salespeople need to warn customers that service may be spotty.

As a customer with HughesNet now known as AT&T 22 year customer how dare you throttle me down. This should be thrown at FCC for absolute scandalous Behavior. In all seriousness I will contact my congressman. AT&T is a disgusting company. I have taken out ads in local rural newspapers to breach any contract with AT&T.

When signing up I was told I would easily be able to stream videos and browse the web/check emails. After getting the internet I can barely check emails or browse internet with it taking 10-15secs to load a page. And I can't even consider streaming Netflix without the video getting an error every 15-20mins. Very disappointed.

I called this evening with an issue regarding my internet speed. Micheal assisted and went above and beyond to make sure my internet was no longer spotty. They will be running a test this evening after I go to sleep, to make sure everything is good to go. So far, I’m impressed with the attention I have received regarding my concerns.

So I was told your internet service was better/ faster just better overall and so far I’m not impressed at all!! I actually think it’s worse than my previous service. Not happy so far! Your customer service was good but wish the see was just as good. Still want better internet service!

Had a wonderful experience. Would recommended HughesNet to all my Friends. Was polite and a wonderful person to talk with. He is a great representative of Hughes Net Staff. Could not have asked for a better experience. May God Bless them all.

We live in an area that has not been able to get internet so we thought we’d try, after 3 years, another company...you guys. Unfortunately, it is not working well at all. We have to all turn off WiFi on our phones to get any decent service. We just want to stop the service so we can go back to just using our phones and I was getting the run around to just stop the dissatisfied service. This initial phone call was within 10 days of the installation.

Internet has not worked properly since got it!!! I have called and complained about it twice. Troubleshooting was performed but still no luck!! I’ve yet to pay the first bill and already having issues. I’m very disappointed and dissatisfied!!

I loved the installers. Nice and friendly. Very professional. But the one thing I truly hate is the placement of the equipment and the lack of trying to put it somewhere else. I would have been open to placing modem somewhere else if that meant I didn’t have to have a big obstacle in front of my windows and the cord running into my house almost halfway up my wall. When told that is the only way to do it then you say yes but the regret on my end is huge.

Before we changed from CenturyLink to Hughes we had 2 land line telephones. The installing technician could only set up phone line. He said he needed a “Splitter” then he left and has never returned. We now only only ONE corded phone and when we try to dial out were Delivery a recorded message “your dial has not been recognized”. Please half!!!

Lose connection all the time. Buffering way too long. HD is gone. Would never recommend Hughes net..have been on the phone with several tech people, very helpful. But results aren't there yet. It's been a couple weeks, still not satisfied.

ZERO STARS!!! Canceling service WITHIN 30 days. Was told it would be $400, AND told won’t receive deposits upon return of modem! Absolutely the worst experience of my life. Oh and the actual (WiFi) service SUCKS! Steer clear of these people!

I am very displeased with the Hughes internet. I can not stream movies, internet is too slow. Games on my phone are continuously dropped, the connection is interrupted. When I watch Netflix the graphics are poor. I'm very unhappy that I'm stuck on a 2 year plan. Haha. I tried to submit and the connection was gone. I tried to watch the initial video to set up and could not.

Someone better come and take this equipment back if they don't fix it. I'm not paying all this money for internet that doesn't keep up. It wont even let us watch Netflix without starting over. I was told that wasn't going to happen.

The streaming service on my TV was non-existent after the tech installed equipment. I spent hours on the phone with clueless "internet techs" who told me my TV was the problem. Until I demanded to speak with management I was handled using stonewalling techniques I will never forget. Advice: Always speak with management when dumb technicians frustrate you.

Thanks. I had experience problems with connecting to the internet but I could not connect to my echo Dot. The technician tried everything he could to try to get my system up and running very nice. We were not successful

Upon agreeing to a TWO YEAR PLAN with HughesNet, we realized that we would be leasing the modem from them for that whole time, over $9/month, and over $400 to purchase it outright. We attempted to purchase one at an outside retailer at $170, only to find out HughesNet’s modem is proprietary and no other modems will work with their systems. They already have us locked-in for two years so it is quite greedy of them to squeeze the consumer even further. Why would I purchase their modem for $400 when after two years I INTEND TO CANCEL their ‘service’ and go with a less greedy provider.

Payment is suppose to be taken out automatically monthly. October was not and I received a notice for payment. I had to pay online out of my account. I want to know why all of a sudden payment was not automatically taken out.

Unable to keep programs running in background and maintain good download speed. 5G is no better than the 4G. Turns itself off, cannot maintain secure connection if too many programs are running - usually 3 will crash it. Freezes frequently when playing games - simple slots usually.

It takes a long time to load and at this point I only using a smart TV and one cell phone to get wifi. I heard great things but I am very disappointed. I was promised fast internet service and that's not what I have.

Very difficult to get answers. Employees are ignorant. All I wanted was to get it installed. No one knows crap. Please contact me on this matter. I still want to get it installed. I hope we can get this matter taken care of as soon as possible.

So far I had a good experience. The installers were very polite, My computer is getting a good signal, we live where it's difficult to receive a service. Awaiting our first bill. I am very satisfied with Hughes Net. The modem seems to be placed in the right place.

Hughsnet needs to be more involved with the companies they are having do their installs. They also need to look into who and how their customer service is being handle. My install was done awful. I haven't had the internet for two weeks since the I install. No one seems to know who is coming to your home. If they are insured or bonded. They have no clue to who the owners of these install companies are. I have names of everyone I have spoke with. No one cares. They can care less how the install went. I sent pictures. I have sat on hold for over an hour on three different occasions. Very disappointed. They say they will make it right again...mind you. This Monday. We will see. I will write another review after what takes place Monday if they make it right or not.

Very nice and helpful employee. Answered all my questions. Very friendly and nice! Explained everything he did. My husband had a few concerns. We were very pleased when he was done. Showed us exactly where he buried the lines; how to use remote with talk. Keep him!!

I asked to have service removed as I had someone hack into my system not an hour after the installer left. Plus I found out once we reach cap we have to pay extra and our service will slow way down. If that’s the case I’d rather be with Suddenlink. At least with them I know what I'm getting. I was told because I signed a contract I has to keep it for two years. Never mind that your system cost me a 1000.00 due to having to buy a new phone as well as change my number. The phones were hacked so bad that the ATT person could not even find where it was hidden. So it cost us 1000.00. To get back to normal.

I can't even download anything without it buffering forever. Very disappointed with this service. I can't watch my Dish On Demand because it keeps buffering. Can't rent a movie either. Just to download a game from Playstore to my phone takes forever.

My service technician and my overall experience been great with Hughes Net so far and I would recommend them to friends and family, if they won't have anything else in the area. I am very pleased with their customer service aspect as well. Thank you Hughes net!

I was experiencing slow, buffering video. Customer service informed me that I need to use 5G for video, 2G for other internet activities like browsing, email etc. They explained to me how to access 5G. They were professional, responsive, and courteous.

The internet doesn't work all the time. There are moments where you can't stream any videos even off of one device. I have pictures of when I was trying to do a Speedtest it wouldn't even connect. This is not acceptable. If there is no way to resolve this issue I will unfortunately be removing myself as a HughesNet customer. I also have a video of it trying to connect for about 2 minutes with no success. I was promised 25 Megs a second and being able to stream videos on multiple devices. This is not true.

The installation gentleman was GREAT!! The service is not good. It takes three tries to get onto the internet and then you can only have 2 people on and when trying to watch Netflix the service is interrupted 5 times in an 1.5 hour. I am very disappointed. This is the worst internet service I have ever received.

Called HN for Sat service. Signed up for the basic Package. Scheduled the appointment. Took time off of work to wait for install tech. 1 day before arrival they cancel and move appointment 7 days later. Long story short the installer company Matsilla satellite. Did this 4 more times. I and several members of my family had to take time off of work or business to attempt to meet these very non customer oriented people. Extremely dissatisfied with the install company and the lack of customer satisfaction and motivation. The contact said everyone in Montana is lazy therefore doesn't warrant any of his time or effort.

The installer was on time, very professional, very informative and very fast. Would totally recommend the service to family and friends. Service has been good so far. Have had one or two buffer issues but our area is very rural and tree-filled. Would recommend.

Prompt service. Serviceman was very knowledgeable. Arrived on time. Great service. We received message the day before on arrival time. We were updated by a phone call from serviceman on exact arrival time the day of installation. Very much appreciated! He knew exactly what he had to do. Thank you!

Internet is slow. Lots of buffering. Loses contact in storms. 4-10 second delay on every click. Only reason I have this service is cable is not to my address yet. Will be changing as soon as Cox Cable gets to my address.

The actual installation went very well. Installer was polite and thorough. Our dissatisfaction comes from the HughesNet service which leaves a lot to be desired. Our internet has never been so slow. It seems that is the general consensus of consumers when we have discussed the subject with others. A negative reputation is hard to overcome, but that is exactly what HughesNet has developed. When a quality service becomes available in our area, we will definitely switch.

The quality of your product for the price being paid sucks. Speed, range, and non compatibleness are three of the major issues. I've had dial up faster than this, and God forbid if I walkout in the yard, boom no service. Worst yet is that you cannot use Wi-Fi calling with your cell phone so no texting, no phone, what a waste. And when you call in to complain the agents are stupid for a lack of better words. They don't listen to you, and say some stupid stuff. I think this company needs some help and bad.

The young man who came to install my internet service was not aware that the permanent Dish pole had not been installed. He met another driver, got the poles and installed both and the internet service. Very professional and very good at his job, as well as extremely courteous and friendly.

My service does not work good at all. I can’t even watch a movie. The WiFi is poor, it’s not even worth all the money that I’m spending but it’s the same only service that I can get because of where I live.

We were told that we would be able to stream videos with our internet package. After calling three separate times and the customer service agent trying to fix the issue, still we cannot stream. The internet is slow and pretty pricey for the service.

The tech was informative and courteous. So far the internet is an improvement but sometimes it’s still a little slow at times. The price we pay is a lot better than what we paid for with Dish. The customer service people we’ve dealt with have been very helpful and courteous. Overall we’re a lot happier with Hughes Net than we were with Dish.

Living in a rural area, I was faced with limited options for internet providers. Now I’m stuck in a contract with horrible, snail paced service. I honestly, use my phone as a hotspot and get much faster service and reliability.

Tech was great but tv very blurry and phone super slow... so far I am not impressed. What do I need to do to fix this?? My daughter will be working from here in several weeks and I hope this gets fixed by then???

The guy that installed the wifi box asked me if I wanted the box in a certain area. I told him it was fine where he suggested. He neglected to tell me that he stapled a huge wire under the door of my living room closet which prevents the closet door from closing at all. Also, I have had this service for approximately a month and the WiFi is terrible! I cannot watch a movie or anything at all that has to have wifi. The item loads for several minutes before it starts and then stops several times during and loads again.

For over two years, been trying to get my information changed but it never happens even though I’ve tried many times over and over. I have tried and still have not got it done. Don’t want to have to do it again, each time it takes too much time, why.

Very SLOW connection. Feel like I have the old dial-up!! Takes forever to load a simple video!! Very unhappy!! I would not recommend to anyone! Nothing that I was promised. Good price but not worth it for the SLOW speed.

We can’t good service till we buy some boosters which we can’t afford for a little while. Service guy sure tried. I know if we lived in town it would be better but that’s why we got this. Thought it would be better.

I was trying to pay my bill by using the app that I had downloaded, but it just kept on stating that my address was incorrect, but the customer care rep figured it out and fixed it to work correctly, thank you.

So far I have not been happy with the service. I upgraded to Hughsnet with the understanding it would be faster and more consistent than what I was getting through DISH. So Not the case... I purchased a WiFi Extender to get a better signal in the Livingroom. I didn't need one with the Old system. Any steaming of video is horrible. I wish I could get out of the two year contract.

Solved problems. It was an easy fix. Router wasn't working. The technician was very helpful and easy to follow his instructions. He solved my problem which we were not connected to WiFi. He answered all my questions and seemed more knowledgeable than other techs I have talked to in the past.

The setup and installation was excellent. The service is great. Could be way better. My movie stream is too slow on loading but some nights there are no hiccups. Guess it depends on the type of day it is, other than that it get 3 stars because the service is slow on loading stream movies on my Firestick but far as laptops and computers they get a A+.

This is the Most terrible Internet ever. Never works even if the weather is good.. Going to cancel. It should be against the law to sell someone as terrible as this. I would love to have the internet service if it worked.

So far I have not had any problem. Everything is good and I have already been telling other people about you all! My son really enjoying watching YouTube, like I stated earlier you all have good service and I have not had any problem with my service as of now. Thanks for you all great service!!!

Professional installer. Arrived when scheduled. Installation was quick and easy. Service is great. No mess to clean up. Tech took care of entire process. Even educated the entire family on how to access the system. We are very pleased with the entire process. We would recommend Hughes Net for internet service in our area.

Terrible experience from start to finish. The Dish was put on the roof of my house which means that I will probably have a leaking roof and attempts to get it fixed have failed. I called HughesNet to get the issue resolved three weeks ago and it’s still not fixed.

We are new customers. The technician that did the installation was very knowledgeable and professional. So far so good. I have only had the service for about a month. We had been referred by several friends and neighbors. Hopefully, we will be customers for a long time.

I can say HughesNet is top-notch in my book. My installation was great and the tech was very helpful with all my questions and is very knowledgeable with all aspects of all questions. When the tech called he said he would arrive at 9:15 am and he was on time plus he stated approx 2 hours start to finish and it was only one and half hours when he said all done.

Only have had HughesNet a few weeks. Am expecting no problems at all. Will continue to forward the rating whenever asked. Have told several friends about our service with HughesNet. P.S. Just to clear the "maybe" questions, we are not kin or dear friends of HughesNet people!

When I ordered Hughesnet I specifically asked if I would be able to stream movies on my fire stick without complications. She assured me I could. Well I can’t. I haven’t been able to pull up a movie and watch it without every 40 seconds of buffering! Seriously get your crap together. Do not lie to people so they are stuck with a two year contract! Oh and then tell me if I upgraded it would work better. Pay more to get what you were told you would have to begin with!!!! Ughhh now if I cancel it will cost me $400 to get out of contract! Not happy at all!!!!