HughesNet Reviews

Horrible connection. I am unable to watch a movie or anything on Netflix without connection constantly interrupted. Very disappointing. I have not even tried internet yet AND I hope it doesn't produce the same results.

You have been nice to me, thank you, for your quick service and for the kind person that came out for installation. I believe his name is Richard. So once again thanks to all of you at Hughesnet and if I need anything else I will give you a call. Thank you goodbye.

After following the instructions for sales person to call for tech to install service I was given a company in Youngstown Ohio which they had no clue why I was calling them when I live in Tx. Called back and was given same #330 782 2200. Not a good start with Hughes. Now I hearing around the area that it’s a slow internet. That’s messed up for 2 retired couple!!!

My HughesNet meter doesn’t work. I think my HughesNet account is linked to an old account that is no longer active. I did online chat and the person I was speaking with said HughesNet’s engineers were aware there was a problem with the meter. My meter still doesn’t work, I can’t look at my account info on MyHughesNet. It says contact customer service. I have done so twice.

We are not happy with the speed or reception of the service I'm paying 60 a month for. We will probably switch to AT&T. We only use the internet for a few hours a night but it's slower than my hot spot from Cricket.

Service is iffy, when wind blows, it gets slow, but you guys gave me 3 months free and are cheapest internet, so...I will deal with it, I would recommend you guys to my friends, do you offer bonuses for referrals?? I could name you guys in my Facebook and my Facebook business profile as well.

I had HughesNet for 20 months with auto pay and a 2 year contract. They tried to overcharge me 7 times in 20 months of paying. They broke the contract with erratic billing. Keep a very close eye on bill.

Let me say that this is a work in progress at this time. Installed for wifi purposes, but the signal is just not enough to play videos/movies, etc. Before you get locked into a contract, make sure that you can live on very slow internet speeds. The installation went off without a hitch, and the installer was very nice and knowledgeable. I just don't think the 25 or so Mbps download (if it gets to that) is going to work for me.

We were text to let us know of a technician coming out, when I called to ask why, they stated that our dish needed to be repositioned. We were home and nobody showed up. Then I called to ask why, and was told they would call me back to let me know. No call, no service technician. I would not recommend this company.

When I signed up through DirecTV they did not tell me the service was so slow. My alarm system isn’t working because of the slow internet. I can’t even use Directv on demand because the internet is slow. How can you offer something and be paying for it and can’t use it.

Our former company constantly went offline...after just one week with Hughesnet, we have had constant service...we love it and we recommend it highly! We wish we had it in our area many years ago. All our friends have been told about this.

Home phone service did not work with HughesNet. I have VOIP phone service that was totally broken with the satellite service. I was told I would need to convert all my home phones to cordless and purchase the VOIP through HughesNet to have home phone service. In addition, I would need to have a converter for the system to work. It's just too much additional expense to go this route and I cancelled HughesNet with a high penalty for contract cancellation even though I did this immediately after realizing the home phone service was broken as a result of HughesNet. No consideration was given even though this was a problem I was not informed of before agreeing to install their service. I negotiated a waiver of this penalty and had to accept their refusal to remove their satellite dish from my roof. I will need someone to remove their dish from my roof and dispose of it separately.

Had appointment on Monday December 9, 2019. Took day off work to meet installer. INSTALLER DID NOT SHOW UP OR CALL. Made another appointment for Friday December+14, 2018 between 800-1100. It was extremely rude of you to do business in this manner! Thanks a lot!

I was promised between 20 and 25 MBPS, to date I am at about 2. I was escalate to level 4 service, but no improvement. I’m forced to follow up to see if a remedy is coming. The last call I was told that engineering had it and it could take days, weeks, or months. His customer management was poor to say the least. So I’m currently paying for promises not realized.

Our only disappointment at this time is the slower speed of everything. We will be checking with Customer Service to see if anything can be done to improve on that. We will stick out our two year agreement, but if speeds don't improve, we will look for another provider at the end of that term.

The operator was very hard to understand. Lied to me saying my internet at ** had to do with the weather. I was connected to HughesNet at the time. I previously upgraded my account but I am still having trouble with Netflix. Stops and starts. And Video on Demand same problem. I was to speak with a supervisor that I can understand.

When I start the computer, it takes a while to open so I can give my password. I then click on FB and sometimes I'm able to read, other times it goes from one page to another. If I am able to read my post it will scroll up and down the page and I have to click onto the page and it will stop for awhile. Also, while typing, it automatically prevents me from typing and again, have to turn it off. I'm unable to click on the X to turn it off and go through the procedure of turning off the computer and then shut it down. As I was trying to click on "Submit" it was scrolling all over the page.

We switched from Century Link to obtain faster service. The upshot of the change has been that where we were able to view live streaming services from our church we aren’t able to now. The signal seems to be intermittent so the service is stop and go. Very disappointing.

Efficient, friendly, knowledgeable - great service!! Arrived on time, called ahead to confirm, gave location and positioning advice, didn’t leave until he was sure everything worked as expected. Also very friendly, cleaned up after himself, etc. He deserves recognition for exceptional customer service!!

I have called customer service several times about the slow download and upload speeds that you said I would get. Very unacceptable. Some days I have long waits to get into the internet. The speed is not constant. It varies from day to day and from morning to evening.

Internet is extremely slow. We just recently had the service installed in our house, but the speed of the internet is extremely slow, only one electronic can be connected to get a decent streaming or to cast to the tv. Regardless, it always idles no matter what you are using, TV, phone, tablet, or iPad. We tried everything and it is really disappointing as we are not able to even watch a movie without interruption of signal. I heard/seen reviews of customers complaining about it, but I thought we would give your service a try. I did ask Customer Service about idling and the service itself. We were promised something completely different from what we actually got. Very disappointing. The customer service rep stated we could connect up to 14 electronics to the internet and should not have any problems. We only connect one thing and that alone does not get enough speed to be able to view/see what we need.

We have had a couple of slow downs due to severe weather but these were short lived inconveniences. We are enjoying the service and have no complaints. Very happy we changed internet providers. Much faster than DSL! The monitoring of our used data has been confusing however. I’m hoping it will make more sense as we become more accustomed to the service.

John, the installer from Saturn Satelite in FairPlay, Colorado was fantastic in installing our Hughes Net system. We're retired on a fixed income and we definitely required that our Magic Jack phone system would be compatible to Hughes Net and John made it happen. A job well done, we're very happy at this time with Hughes Net!

I was not informed that HughesNet would not support connecting HN to my computer, If I chose to have it connected it would reduce the speed had agreed to. Further I was told that data use was unlimited, but I see that there is a limited amount charged for data after some use. I am dissappointed in not having this info before I made a decision to use HN.

Unauthorized withdraws from my account. I need someone to call me that I can understand. If I don't get a call I am going to get ahold of the Better Business Bureau and make a complaint about your business practices. Listen to your supposed recorded calls.

I was very irritated because I couldn't use the internet the way I needed it to and the woman on the phone helped me and I apologized to her because I was irritated. It wasn't her fault but she was patient. She never got upset. She helped me. She even said she understood so if you can do something nice for her please do because I'm sure her job is hard dealing with people that can be jerks.

The gentleman who installed my service was great. Friendly and informative. That’s the only reason I gave 2 stars. The service is so slow and buffers constantly. If I could terminate my contract and change service I would. Also I had to pay $350 for equipment that provides sub par service. I had Vyve before having to switch when I moved. Hughes isn’t even close to the quality of Vyve internet.

The encounter with the company representative was very pleasant. Current credit card data was supplied and service was uninterrupted. My wife spoke with the representative and explained that after converting to HUGHESNET her cell phone service is unsatisfactory as we are unable to be heard by a caller on our cell phone. This is totally unsatisfactory. Correction of this problem would be greatly appreciated.

My attempts at signing up online failed after numerous attempts. It wouldn't accept my previous password so I changed it and it wouldn't accept the new one. At this point I am unable to view how much data I have used and how much is left which I could do before it was updated.

Wanted to cancel my service with HughesNet due to crappy phone service & unknown charges, the deal was for 29.95 a mo. & they want me to pay 74.94!!!! Two good reasons why I want to cancel, hughesnet contract is blackmail & intimidation.

Mark was pleasant to talk with. He found another $5.00 discount for the next six months that is supposed to keep my payment to around the total of $70.00 that I initially agreed to. I explained my concern and he assured me that the $5.00 discount would keep my payment at $65.77 plus tax with no other charges added. If it holds true on billing payment I would change the rating to a five star. On two other occasions with other operators in the past the information I was given turned out to be false, probably through no fault of the operator.

The worst experience with a business I have ever had. After 6 different numbers, I found one I could understand. It took ten minutes to finish the transaction. The bank changed my bank card number. I received 5 emails in one day telling me they couldn't take payment. Get with it HughesNet. The different numbers were trying to sell me insurance, roadside assistance. That's not what I called you for. Trying to make a payment. Even after we got it taken care of they sent me another email saying they couldn't take payment out, my card wasn't working.. You know we called because you sent me this survey. Took I over 2 hours to get taken care of!

Installer for 3 holes in my wall but the service is terrible. My internet goes off about 2 hours a day intermittently. I I have called your office. I have emailed you. I have gotten no I've got no response and I want installation removed. I want to cancel the contract. Want rid of it.

We'd been searching for an internet provider since AT&T had sold the territory we lived in, for about 2 months. It was always the same-we don't service that area. After having been with AT&T internet service for 25 years, having to find another was something I dreaded. Finally HughesNet said they could provide internet out here. Their service tech was here when he said he would be, was courteous and friendly. Honestly, we're going with them for phone service, too!

I do not like to draft out of my Visa Credit Card. The Agent made it possible so I could send a check thru PayBill thru my Credit Union! The Agent was really nice in working with me concerning this matter!

The Internet service is bad. The data would roll over one night and be gone before morning and you wouldn’t even be getting online. They will not cancel the service when you ask, and they keep charging your credit card for the service you ask to be terminated. When it finally got it terminated, they say I owe them $576 for not meeting a 2 contract. So a very costly lesson about Hughes Net. It would not of been that much had they turned it off three months ago when I asked them to. Now I need a paper bill because I’ve had to freeze my bank card because they keep putting charges on it. They simply will not send me a paper bill where I can mail the rest of it in. They just keep putting it on that card and it keeps getting returned. They are a very bad business. I have never dealt with anything as stressful and aggravating as them.

Called to check charge on my bill and got a courteous explanation. I think it's ridiculous that I pay for a router that went bad that I don't even own. Also I am very unhappy with the slow speed that I am receiving. I plan to get in touch with Vianet and see how well they perform. My brother-in-law quit Hughes Net and is using Vianet, and is very happy with their service.

I decided to try the Satellite internet because the satellite TV has been good. My cable service frequency went out and never worked with my printer. Anyway, to be truly honest, after it was installed, I found it was very slow. I SLEEP SLOWER THAN THIS INTERNET SERVICE. I am sorry I switched for it. Causes friction with members of my family. My daughter can't do her job on the computer when she visits and is forced to go back home to get work done. My wife complains how slow it is to download on her phone. I myself can't get normal things done on e-mail, Facebook, etc. I stopped using my computer simply because it downloads so damn slow.

Install contractor did not bury any cable. I reported that and a different contractor rep was assigned. The rep refused to bury any cable. I was not informed on original Install that cable was not buried. The 2nd rep for the 1st time mentioned a 25 foot bury but refused to bury any line. I had a free install to set up Hughes Net. They are going to send out a 3rd contractor. At this point I am waiting to be set up with Appointment. TERRIBLE CUSTOMER SERVICE!!!

Very understanding my problem. Work me through the issue. Took the time to help with changes for our password. Gave us a few extra gigabytes. It look like someone hack into our internet. It was a pleasure working with the lady on the phone.

I have tried for a month to get my old phone number ** transferred from COX to Hughes. They said I had to have COX reinstate the old number so Hughes could transfer it to them. I did that and I still can't get the phone number transferred. I called today and got the same runaround that it would take 10 days. I was told that ten days ago. I am frustrated that I can't get a simple transfer of my old phone number to Hughes. Can you help, please. This has been going on for a month and I am frustrated. Thanks for any help.

Does not pick up good internet connection. Bought a wifi booster and still doesn't work. It is very aggravating. I have a smart tv and a Roku stick and I try to get on Hulu. It tells me I need a better signal. This internet needs major work because lots of people I talk to are saying the same thing about HughesNet. It isn't worth buying.

Needed security only service at property to manage live view cameras. Was told numerous times would be no problem. Traveled to property to meet tech and install system. Immediately found out would not work. Phone tech informed me that this should never have been installed for this purpose. System being removed, but lots of wasted time and money to find out this information. Had to star it to send.

Less than 24 hours after my installation I lost my signal and the dish became loose which is what caused the loose of signal. The tech came out three days later and fixed the dish. My signal is not as fast as the signal I had with 3rivers but it is what I have and I can work with it.

Approx. 3 months a go I called in about a price increase on my bill, I was told the price increase was due to the fact that my 2 year contract had expired. I was never told at anytime that this would happen. The lady I talked to said the monthly payment would be changed back to what it was, and it was changed. Bill this month was back up, when I called in about the increase I was told the decrease was only good for 3 months which I was never told, I was paying 79.00. Bill went up to 89.00 which is way too high for what I am getting. If I was getting more service for the 10.00 it would be more understanding. Thank you Jerry **.

The gentleman that came and installed the system was very quick and polite. The first few days all was good, now it seems to be buffering quite often. This is even with one person in house. It hasn't been installed that long so I will try for another month before I make an honest opinion.

I made a BIG mistake signing up for Hughesnet. Told speed could support streaming TV and it didn’t. Turned off WiFi in the home because browsing was soooo slow. I am canceling service after only 1 month and going with fiber company for $20 less per month. Don’t touch this service if other options available.

Just switched back to Hughes Net. I was a customer before they had Gen 5 and switched to Verizon. Verizon was good, but their equipment kept failing every 2-3 years (cantenna). After my 3rd one, I came back to Hughesnet. Been 1 month. So far, no issues. The additional data downloads between 2 am and 8 am are a huge feature.

My internet speed was never as fast as it was supposed to be. We can’t watch OnDemand or Netflix. I have to turn my WiFi off to use the internet. I’ve called and they said they would decrease my bill to 29.99 a month, which was good. But I changed services to get better internet and this is a complete fail. Very disappointed and aggravated!!!!

Look at the difference in the photos, laptop has fast response (photo 1 sent). See signal bars and slow (see photo 2) the main home full size computer response. Was blown off due to not knowledge of tech staff. Getting part load time. The photo with clean bar view is my laptop which functions properly. The two photos with yellow asterisk is home computer. Very slow.

The internet is the worst. I keep my phone on data because it’s faster. My daughter has to go to school to do her homework. I will be cancelling service. The install is messy. Black wire on white wall. The worst.

When signing up and installing, I expected to be able to use our devices for simple tasks. $100 a month should at least ensure that. But, even though we have MINIMAL service on our cell phones, upload and viewing speed using that is much higher than Hughes Net. Basically, I am wasting $100 a month on nothing. And now, I'm stuck in a contract that does not benefit us in any way.

HughesNet is great! I give it 5 stars because it is Mr fast and never crashes like other internet providers I have had in the past. Quick installation and Jorje and Mary were very nice respectful people. Thanks Hughes Net. You are a lifesaver!

Sometimes the download speed is as advertised but other times even when the weather is good and I try to watch a show on Amazon it pauses every couple of minutes for 30 sec or so. It is nice to have internet but don’t Plan on watching movies. It also seems to use the available data faster than I would expect.

The installer was to arrive between 8-11 AM. He never showed up so I called the phone number provided and was told the installer will now show up between 4-5 PM and was to call me when he was en route. He never called and never showed up. Wasted nine hours of my time today.

Updated on 01/05/2020: After working on it for an hour, the internet service slowed down. It only started working when I called and went out about an hour after hanging up. Customer support person was really nice and tried to help but the service provided lack of any use. I am upset for having to pay for a service like this. Not reliable at all.

I am not getting any better service/speed than when I was using my phone as a hotspot!! Very very disappointed!!! For the price I pay, my internet speed should be much faster!! I now regret signing up for HughesNet.

I hate the Internet because it buffs all the time buffers and I hate the people who installed the satellite. So I don’t have nothing good to say whatsoever. I want to cancel the service. Only had it for a couple of days and they said that I couldn’t and stuff. And they didn’t do nothing with the installer. How they installed it on our facia which is custom-made for the house. And we're supposed to sell the house and they got screws in it and they didn’t do it underneath.

Opening mail or surfing the Internet is sooo slow. We can’t even watch movies on Netflix because it stops, goes to buffering, then times out. Not happy with the service at all. When I asked for this service I specifically stated what the household would be doing. We did not get what we asked for.

Excellent reception, really fast speed, and the technician that installed the equipment was friendly, thorough and knows his product well. He came at exactly on the time he was scheduled and he did not leave any mess behind. Thanks for a job well done.

The tech that came out to install was very nice. The service is slow with only 1 component operating. Service is also intermittent at times. Disappointed as I thought the service would be faster. Not sure that I would recommend Hughes Net to anyone.

Installed 11-18-19. Few adjustments made and I still don’t have the service I was promised. I consider this a breach of contact although I’m sure I’m screwed here. If someone wants to pay for service the company does not deliver, then sign up with Hughes Net. I’m sure no future customers will get the opportunity to read this, but I feel better now.

We were not given the correct information about the costs of our service, the options for plans, nor the service calls. We are very disappointed with our speeds and with the misrepresentation by the sales staff. In addition, I am extremely unhappy with the fact that additional options are added to our account without my consent. I resent that the obligation is now on placed on me to discontinue these services or be charged additional fees. This is a poor business practice. If I had any other choice for Internet, I would not be using Hughes Net.

The house had a Hughesnet dish already from the previous owner. The installation tech simply tore it off and left it on the ground. My data rate is often less than 1 Mbps. My cell service is faster and I may switch to a cellular modem. I would like to know if there is a grace period or if I will be charged for early termination.

We had HughesNet internet service installed and were very satisfied. However, we soon learned that although the internet worked well as far as the computers were concerned, our OOMA phone was not compatible with HughesNet and we had to cancel. Everyone we dealt with at HughesNet was very professional and courteous.

Service sucks, I can't use Facebook or watch on demand with this service. I can't even use Disney plus due to buffering. I am going to cancel my service if it doesn't change. I am very sad that I was lied to before I chose this company.

We can’t stream, watch on demand, load email, our daughter can’t do her schooling as she goes to online school, I cannot connect my wireless ovens or our wireless sprinkler system. It constantly buffers, says poor internet connection or no signal.

Since I have had Hughes Net, I have been very disappointed with the internet and the phone service. For starters, it takes almost 15 minutes to log in which in between it says connection lost. It takes a while for me to wait on a website to be connected. I will be talking on the phone, and approximately every 30 minutes, it disconnects my call. I thought Hughes Net was suppose to be better than my previous experience with AT&T. Go figure.

Was told high speed internet capable. I can understand streaming being an issue, but I can't hardly even get standard websites to work. Streaming videos is a painful process, and with my certifications requiring online classes, my wife's online classes for her graduate degree and three kids with homework online, it's almost impossible to get anything done at home, leaving the only other option being to drive to school and stay there longer, which is not an option for the kids or the wife most days. Using 4G cell is not an option, due to the lack of coverage in our house. Without 4G as a backup, and the fact that the internet itself is absolutely horrible, I will most likely be paying the early termination fee and breaking my contract with Hughes Net as soon as I can afford it. I'll go with DSL if I have to, as that may be a slower connection on paper, but should be far more reliable in real life.

Slower internet than we had before. My husband was upset. They drilled a hole in the wall to bring in the cable instead of using the basement like Century Link had done, also don't like the satellite on the roof--didn't realize that was a part of it!

On 11/29/19 our internet service did not work. I contacted customer service. The first representative I spoke with had me reset the modem, twice, which did not help. She then transferred me to another rep who had me log onto the web address of the modem and try to restart the software in the modem. This process was very long, which had me on the phone for over an hour. I was told by the last representative that he could not fix the problem and would have to send a tech. He said that I would receive a phone call in 3-4 hours to set this up.

Difficult to load movies. I have to keep resetting my router in order for my television to pick it up and the video quality is poor. Most of the movies and television shows are outdated and already in syndication or playing on cable. The internet service is no faster than my phone's Wi-Fi.

This is my only option for internet. Was promised 25 mbps and am getting 4-10. Customer service has been great, but my service is still not properly working and they can’t give me a date it will be fixed. Would like to have answers. I am losing money every day.

I was having issues with my brand new service & called for technical support. Sarah was professional, nice & super helpful! She knew exactly what my problem was, no extra added, unnecessary questions asked. My service is much better now.

I switched to Hughes Net from Spectrum and I regret it. My internet service does not even work accordingly. I already knew online gaming would be slow but my electronic devices unfortunately do not even work while being connected to the internet. I have to be using my own cellular data instead since I cannot even use the internet I am paying for.

The service sucks and the installer was no better. He never returned our phone call to reinstall the equipment in another spot. The WiFi is super slow and is always saying buffering gets irritating. I don't even know when my bill is due.

Couldn’t be more disappointed and I feel as though I was absolutely misled. Purchased service expecting 25 mbps. Actually delivered less than 1 mbps. Yes, a fraction of 1 mbps was realized. Tech support told me it was a known issue and no resolution date was available. I cancelled it.

Internet speed is seldom as high as advertised and varies greatly from minute to minute. I hope the new satellite in 2020 improves service. Couldn't keep my old phone number because HughesNet incorrectly believed it was an out-of-area number. First assigned number was an area code 2500 miles away. At my request, they changed it to a code in my state, though not a local number. New customer, and it's too soon be be more specific. (When I clicked Submit just now, popup said, "Connection Lost. Please Try Again.")

I would not do Hughes Net again. I have had it for 2 weeks and they want to charge me a service fee to come back and check their screw up. Not a happy camper with them. Cannot watch what I want to with it. They lied and Dish lied.

The guy who installed was great but it is slow as hell. Takes forever to load anything. Can’t watch videos unless I use my phone data. Loading pictures take forever. Not happy about paying for internet I can barely use. Needs to be quicker.

Their service is the worst service I have ever had and I have had internet from the start when you talk to them. They don,t tell you that it will stop working on a cloudy day or when it rain and phone as well.

The employer tried to assist me in getting my rebate but when I front I submit it it will not go through. I have downloaded invoices and done everything I was supposed to. I have seen some very negative remarks about the difficulty in getting rebates.

On the 5th of December, paid our bill. The personnel that assisted was very helpful. Answered all questions & appreciate the manner in which it was handled. I would recommend Hughes Net to all of my friends. I hope that in the future all our correspondence with the customer service personnel is as pleasant.

When you guys advertise to claim to have the fast internet in the market that caught my attention. But that's not the case since I'm having the slowest connection I ever had in my life. This was a mistake for trusting your advertisement.

Your service rep was extremely helpful in explaining my questions regarding the usage of tokens I had available that were free vs having to buy extra tokens should I ever need them. I did not understand that the 18 tokens I had listed were mine to use. I thought that was all that was available to buy should I need them. It is confusing since when you click it on it says to confirm purchase.

Rating of 10 to both, they explained, taught and was very helpful. They made the change from "Comcast" a special experience, I feel very good making 2020 the beginning of my having "Dish" to count-on! Thanks to Darnell & Mike.

Worst experience trying to cancel subscription. Was told there was no back end charge. Fulfilled the 2 year contract. Was manipulated and then lied to about a termination fee. In the end made to feel I was wrong. That I don’t pay my bills. Very disappointed. Worst customer service ever!!

Our internet has been slow for several months. Called for help. They say everything is fine on their end. Called our phone company on our bones. They said everything was fine. HughesNet was going to send help out. We waited all day Saturday for them to come changed our plans and the very last minute they called. Said they could not come out that day.

I have been attending local public meetings concerning services to rural residents, and I guess it's a general problem of numbers and speed... People spoke of fibers being laid at the new developments, but nothing for us. One man had a neighbor who had built his own tower. Signals are affected by winds and trees. They slow down evenings when commuters are home from work. Downloads slow down, and important connections are lost.

I did have an issue with when purchasing it said the total was ~ $450 and it charged $550. I'm thinking it was considering the $100 visa gift card. But would of been nice if it was more clear and concise and I had issues trying to apply the free installation coupon thing a coworker had given me. I went ahead and paid the full but thought I'd mention the issues I ran into so that maybe things could be made easier for the next people.

I cannot watch a full movie on NetFlix. I get maybe 4 minutes then it says we are unable to continue. I received one call and made one call in the last 5 days and it continually broke up, I could not receive a full word from the other party one being a call to Hughes Net. I am thoroughly disgusted with this whole system. This has been an ongoing problem from the beginning.

Customer service is horrible. Can barely understand them, talk over you, don’t answer your questions, didn’t fix the problem. My service at home is not consistent. Only reason I got the internet is to do my college classes online. Don’t load half the time. I’ve had to leave my home and go to a family member's house with Spectrum to do my homework. After I’ve called several times to solve the issue I get absolutely nowhere. I’m going to cancel my service. Worst experience I’ve ever had.

Very unsatisfactory. cannot watch Youtube, without buffering over and over, same for Facebook. Buffers and pictures don’t show and takes a long time to load email so for that reason I’m very very very dissatisfied. I have called various times and still problem not resolved.

Poor ph and internet service. Did not seem to care and could not understand and ph was very static. We have called and emailed. No solution and does not care. We just want what we pay for and good service.

With an advertised rate of 25 download speed, it is instead 2-5 most of the time with highest ever at about 10. Videos are constantly interrupted to download more, plus slow download times and sometimes won't even connect at all. You should be sued for false advertising.

This company (Hughes Network) does not compare to the other network. It is very slow to load up information. I am a new customer and I'm disappointed in my decision to switch. That is my review. I personally wish something could fix this problem without increasing the fee. Now you will not take my written review.

We just got service on November 15th and will be moving into the home full time effective December 14th. So far, it is one of the best satellite internet companies we've had at the house. Streaming is low and ease of use is highly appreciated. Thank you.

The technician did a good job setting up the dish and connecting it to the modem. However, I was not pleased with the mess he left on the lawn where he dug the hole to set the pole. Also, he left some of the materials that he did not utilize which we were not sure what to do with them.

When HughesNet installed my internet they put a dish in my yard (First of all, I didn’t realize I would get 2 dishes-one for internet and one for DirecTV). Then, the installer dug up my prized Solomon’s Seal bush and decided to place the dish in another location. The internet is terrible! I can’t stream videos on YouTube and Facebook, and internet is slow. I HATE IT!

I signed up with DISH because of constant cost increases with competitor. Then I found out that they collude with you folks. Your gentleman was very courteous and efficient but short on any instructions. I think I signed up for things I have no interest in. Then he said that he was giving me a temporary phone number and I would have to ask to be ported back to my old number but that that I could not cancel my old service which could take up to 10 days. Well it has taken the better part of a month and an additional $200 to keep it active. Then your internet service is slower than what I had in the 90's in Florida. Really unacceptable. Then I got charged for installation while all your ads say it is free. I am into you folks for better than $200 plus what keeping my old service is another $200, Am I a happy camper? Heck NO. You have my number. And then a young lady told me the service will double in cost after the first year.

My installer was on time and worked very fast to get my HughesNet installed. Everything went smoothly. He then showed me everything I needed to know on getting started. We now have reliable internet service at our home. Thank you HughesNet.

The technician came early which was good so I thought however the technician drilled a hole in the middle of my wall, left the hole uncovered and didn’t clean up behind him. Needless to say they Need to retrain their technicians on the right way to install the cables.

The internet and the wifi seem much slow than my provider in Ohio Spectrum. It must be the fiber-optics that Spectrum use versus the dish. The Wifi takes minutes sometimes to load the data and my cell phone info just spins sometimes when I try to connect to the internet.

The signal is slow. I always have to rest the WiFi on my TV. Never English is my second language and it was not clear that you would handcuff me to a two contract. The satellite had to be put on my roof not on a pole like I asked for. This is been a terrible experience. I need to know how to get out of this. It was never explained if I could go month to month. I feel like I was taken advantage of because I’m a minority. The installer was was very nice and helpful but I know he must be an IO. It’s not his fault the rep on the phone was not truthful.

Update to my automated billing. I am always happy to speak to a Hughes Net rep because I am always helped and I always understand all of the details. And I am so satisfied because the person on the other end understands fully why I call. Thank you.

Sales and installer were both very helpful in what they do. It is the kind of people you want to work with. They take care of you and any problems that might occur with the satellite. Very understanding in their product. I would highly recommend them any time you need service.

Our installer was knowledgeable and great to work with. He was fast and did a great job. However we have not had much luck with the system working. We have only been able to use one time. It doesn't seem to want to work on our Dish tv or Netflix.

I had no problems getting my upgrade from HughesNet and it was cheaper than what I had been paying. The associate was very helpful and answered all my questions. I am happy with the service since I live in the country and would not have internet access otherwise.

I can't seem to get anyone who knows anything about my account. Service been slow. But as of 12/3/19 I have no service and I just purchased the services on 11/22/19. I have no info. etc. And it's frustrating. Hopefully it can get resolved.

When I called on 11/21/19 that salesperson neglected to tell me the total cost or why I was paying $129.98 in the first place. Let alone why the big difference from the $79.98 @ month. She said everything was included already including my $9.99 lease fee. Since all I had was enough to pay that $79.98 I had to call back 11/22.

I was supposed to receive 50 dollars back and the day of installation. Never did. And then was suppose to receive a 150 dollar Visa card after signing. Never did. I am that person that what you say you are going to do. Please do so.

I forgot about the phone call for today when I went up to pay my rent. I need someone to call me back, Please. My internet is still running slow and I keep getting errors when trying to get into sites. Now just got message my connection was lost, how can that be???

The installation went great, the installer showed up early but called first. He cleaned up after himself and explained how sat internet worked. So far we're pleased with the service, not the fastest but out here it beats what we were using (about as fast as dial-up at times). Everyone we've worked with at HughesNet has been friendly and helpful.

Stop outsourcing calls. I was told several times that you people would be able to provide service but turns out you don’t. This was after I paid for service and sent equipment which did not work for my system - although I was told it would work. I have never been placed on hold so long in my life. You people have the worst customer service ever as well as the worst service. I will do everything in my power to ensure my friends, family, and even strangers, don’t do business with you. I have never been so disappointed in a company or human beings before I encountered you. Feel free to call me for additional feedback and suggestions on how to improve.

Isn’t remotely near the speed that’s been advertised. 25 mbps, it’s definitely not that. Slower than the old dial up modems. Too bad I’m bound for 2 years. HughesNet should not be allowed to advertise speed like that. I’d even be ok if it was as fast as my old Verizon WiFi hotspot.

I recently wanted to upgrade my service. The Hughesnet representative went far beyond just excellent customer service. He spent all the time I required to explain all the details so that I could understand. Everything from those moments on the phone, onward went, in a word, seamlessly. I was given a great deal & treated very well. The installation of equipment went fantastic with a very professional installer who did a first rate job. My takeaway from Hughesnet (and I've been with them now well over ten years) is that they will go the extra mile for their customers and seem genuinely interested in making me a satisfied customer. They also seem to have a very positive & enthusiastic attitude about the company they work for. A+ rating all the way!

I was told their 20mb would be enough in this household for our needs, including streaming. Nope, even any social media app comes in goes. I was told, "Oh upgrade to 30 mb," which I did. Absolutely NO difference. I can’t stream my Vudu acct, or Amazon Prime. Ipad is so slow or loses connection. Should be a lemon law, I’m stuck in a 2 year contract of nothing. Do not get.

Very Helpful and Polite. Was able to solve my problem. Was done at a moderate timing and nice.. I would recommend you all to any one. I like the service also. I will continue my service with you all. I will tell all of my friend about the HughesNet.

I signed up for Hughes Net in April of 2019. I figured the internet would be spotty when compared to Charter and other internet services but mine was unusable 90% of the time. I couldn't use my internet, stream TV or even browse on my phone. When I called them about it, they said that I'd used all my data. Which was of course nonsense because it was the same from day ONE. This brings me to my next problem, when I signed up I was never informed about the two year contract, never received a copy of it or told I was even on a data plan. They also put me on auto-pay which I never signed up for and I never received one email or physical mail, bill.

A guy named Ali helped and was super helpful. English was his second language but he spoke well and tried really hard to be helpful and complete what we needed. He was super kind and explained exactly the changes that would occur.

After going through two (2) 20 minute wait periods, both of which were “accidentally” disconnected I finally got someone who (says he) got the service visit canceled. He’s the ONLY reason I gave you three stars. Also, your automated system is NOT effective. It seemed forever to get a representative. Other than the time spent on the phone waiting and being disconnected twice, your service was OK. HAHA.

This is the worst company to deal with customer service and tech wise. Have NEVER received the speed (or even close to it) as advertised and paid for. Had many technicians out to change the dish ,gen5 box, and different echostar satellites. After being promised and given many credits they still continued to charge my credit card. I really wish I had done more research before going with them. I am now changing service providers.

First of all is the answering service. 5 times I had to redial. The voice kept dropping the call. Then when I did get to someone, Your phone service hung up on me 5 times, after I was on hold for 17 minutes. Extremely poor service, especially when you profess to say you are rated high with BBB.

Stay away!! The service is horrible and there is not enough data to do anything other than check your email. Then I sent the equipment back and they still are trying to charge me a fee. Fighting it out with them now. This company sucks!

My phone and internet went down on Saturday. Since I had to find a way into town to call and report it, I couldn't do anything until today. It took me three calls to get the issue resolved. The first two times the reps sent me on a mission to get information for them. This was impossible because of the directions given to me. The third time I called a rep named Adam helped me within minutes. He actually cared about how long I was without service and how far I was from the nearest town. Thank you Adam. The first two need more training in the technology side and customer service.

My internet is terrible. The signal doesn't stay in longer than a minute or so and y'all charged me 20 extra bucks a month than advertised. I believe I pay 59.99 instead of 39.99 because of where I am located. Why would I pay extra and it still not work?

I was overcharged when I should have paid $80.00 they charged me $103.00. To say I was upset is an understatement. I stopped autopay so this wouldn't happen again where I was robbed, and I can determine what is fair to pay per our agreement.

This is the slowest and worst internet service ever! The streaming capabilities are not capable. If you have any other option for internet DO NOT GET HUGHESNET!!! Slow internet, Very Expensive! Streaming does not work and you can't watch a movie or Hulu, Netflix is so distorted you can barely see the picture. False advertising. False claims of services. Should be illegal to charge so much for so little!!

I moved to an area where I only half to options for internet providers. I chose Hughes Net because I thought their customer service was excellent. Upon receiving the service, however, it worked maybe half the time. I had to use my cell phone's hot spot in order to get my homework done or watch Netflix majority of my time with them. I called and told them of the problem but they said my service was running just fine but they would have someone out to make sure it was all properly set up. The technician came when I wasn't home but he said he didn't need access to the router so I didn't have to be there. I never heard from him again whether anything was wrong or not. It worked for a day, then went down again. I called again, they again said it was working just fine but no updates from the technician.

Agent unable to successfully change my new telephone account over. Therefore unable to open internet. No matter what I do it will not recognize new telephone number. Very frustrating for me, my niece had this reinstated for me, so I could have internet again.

When called it's unlimited but you only get so much usage! Don't matter at beginning or end still slow! When I got the service I said I wanted it for laptop and Netflix. I was assure it would be fine! My contract is up soon will be getting someone else!

Internet was slow yesterday and the day before then stopped working today showing an exclamation. I proceeded to for further assistance as nothing I did worked. As a result we figured out the problem and I was very satisfied with the customer service I experienced today.

I was trying to understand the tokens and the lady helped me to sign up so I could use them in the future so we went through everything to be signed up. I now can buy tokens when when I need to use more high speed.

Your sales person was dishonest and misleading. Needed to use my mother's card for 1 payment to get the service started because of my credit then went on to bill her 3 times, causing her account to overdraft each time. He only had permission to bill this card one time. To date, this issue remains unresolved. Legal action will be forthcoming.

This is undoubtedly the worst internet service provider I have ever used. I've only had it for 4-5 days, and every day I have called about the speed and loading, and reloading and reloading again!! It is the most exhausting and aggravating experience of trying to watch anything on T.V. It's impossible to watch anything when after 1 sentence it stops to reload! I'm cancelling my service as soon as possible!

The assistant was very kind and patient. I have trouble hearing and it is very disturbing to me that I can not talk to someone in the US. I live in the States and find it very disheartening that I have to deal with someone not in the States.

I’ve had Hughes Net for 4 months. I’m averaging download speed of 2mb or less. It’s great if you like constant buffering. It’s too aggravating to even watch movies. Can’t wait to cancel without a huge fee.

They came to fix. Gen4 wasn't working right. They put it in Gen5. Still not working right so I got Viasat. It works fine now. They didn't send box till Nov 22. Now I have a bill for 700.+. Said I got a new contract with gen5 but it didn't work either. They said I had 3 accts. They cancelled wrong acct. Guy named Bob from HughesNet took eye off and took down dish. Sent back Nov 24 2019. Am not paying anymore!!!!

When I had a requested installation date of Tues. Nov 26, I never actually got installed until Sat Nov 30 due to the overbooking of installer and Not meeting requested times. I find this very inconvenient and terrible customer service!

The tech that came out could care less where we wanted items to go or to even talk about options. He was just going to do what he wanted. I did end up getting the box where my husband was wanting it to be. Second the service is horrible and it's even horrible on a clear day. He didn't check the service. Just made sure I could connect with the password then he left.

19 months of paid service with 3 1/2 total months without service. 4 replaced modems. Slow internet. Bad customer service. 4 days missed from work to deal with the tech service. Waste of time and money. If I could have given negative no stars I would have. It has been the worst experience I’ve ever had with this company. The company isn’t even in this country and hard to understand the customer service calls.

I had a charge for a service call that was confirmed canceled and no technician showed yet I was charged. Plus I have slow service and one of the last associates bumped me to the next level for trial upgrade then charged me - no change in service from the upgrade so today I paid the extra to bring my account current - the false service charge was removed and The associate put me back on the lesser plan without any issue. I still don’t think I should had to pay for the last supposed upgrade but didn’t ask or argue that issue! Thanks.

Very slow, can't stream movies without buffering constantly. I can use my phone data to hot-spot better than your service. I would not recommend your service to anybody until you get it fixed. Problems from day one. Talked to customer support and tech's still have problems very sad for. Your tv ad says fast but that ain't what I get.

Everyone should realize this is a Con. Look at their advertised internet speeds in GB,... Folks, you can’t do anything on internet without 7-9 MBs!! Hughes Net will also make false charges to your bank account, that you will never recover as their customer service is focused on nothing, except to milk or exhort your $$ for undelivered services, delay and charge, your bank account, is their motto!! It’s unbelievable what they are simulating as a fake business.... Employees who work there knowingly execute the con!! Stay away and Do Not waste your time or money!!

I have been on the phone with a tech. Promised someone would call me back then told I disconnected them. When they called they sent me a new modem. Why as a new customer did I have to fix the problem???

Mary was, very helpful and friendly. And made my stress level go down immediately. Thank you so much for the help in my time of stress and need. I am blessed you could help in my time of need. It's hard when your income stops but the bills don't. Thank you again.

I just found out that each month you are charged a fee that is optional that you are not told about. It pays for faulty equipment to be repaired for free. If you opt out you save about $8.00 per month. If not paid if the equipment fails you have to pay up to $125.00 for a service charge. Very dishonest not to tell us about the charge!!! Around 14 months pays for the service charge of $120.00.

Raul patiently and clearly helped me to understand my account challenge and explained an efficient solution. His service was knowledgeable and courteous and respectful!!! His professionalism was of the highest order ---clone him!!! Thank you for providing such courteous and personal customer service!!!

My experience today was fast, efficiency was great. All questions were answered. Young lady very polite. This experience meet all my expectations and I would definitely recommend Hughes Net to my family and friends. I lived in a wooded area and able to pick up internet connections great.

I called to ask to STOP automatic payments on my bill. The man talked so fast and mumbling, I could not understand him. He put me in hold and didn't tell me. It got very quiet. I spoke and he finally said something and then asked me if I could be put on hold. Main problem is I had a very difficult time understanding him.