HughesNet Reviews

I've had Hughes WiFi now for two weeks and it is extremely weak. With just one user and unit at a time, I can't steadily stream a video, or email/text photos/attachments. I'll be looking into alternative providers if this cannot be boosted?

Now and then, my TV says no internet. The internet light is on, but no internet. It says check my internet connection. Internet is on. I keep checking to find the problem, but I can't. I don't know what else to do.

I can make calls through my airwave device provided by my cell phone provider but they cannot hear me. I explain to the sales lady that I need high-speed Internet to make calls. I did not disconnect service through my Exede satellite provider so I hooked up my device back to the Exede satellite and now I can talk on the phone and have a conversation.

My experience with Hughes Net has been disappointing. The only thing I can do is read text email with images loading slow. Watching Amazon movies is terrible. The video quality is poor with starting and stopping streaming. I only have one device connected at the time that I am attempting to watch Amazon Prime Videos.

The woman who told me what speed internet was available in my area lied to me and told me it was faster than was available. Then, the tech cut the lines to my existing internet (that I was keeping as a backup) without talking to me about it and did not fix it. I canceled the same day.

I have had Hughes for a few weeks and I love it it's fast and always work. I would recommend this internet to anyone. It's affordable and works great. I found out about it from signs posted in my rural area so I called them and I'm glad I did.

Two very bad experiences: Installer Too Much a hurry to check all equipment depending on Hughes Net. Customer Service solved NOTHING when advised that a computer & a TV had POOR Wifi experience ALL the Time. He offered NO Suggestions other than saying "Computer & TV 24 feet away is too far." Nothing else other than saying "I know nothing about Apple or your TVs."

I was looking for an internet service that would allow TV streaming and not a the highest HD level. I was told by the HughesNet rep that I would be able to do that with their service. I was willing to pay for their highest tier of service which was supposed to get me 25 Mbps. After the install the tv streaming quality was horrible. It either was extremely fuzzy and had periods of a frozen screen. I did a speed test several times and all of my test results came in less than 1- Mbps. I am going to cancel my service and go to a different provider.

Helped me hook up my DVD player to internet. The tech stayed with the job until the hook up was completed. There were several things that were tweaked to get my DVD player internet capable. I am very happy about the outcome of the call.

Always buffering. Can’t even go through Facebook with out waiting on it to load. It’s like the old Dial up internet. I called Hughes Net. They told me I needed a booster. So $79.00 later the same. Then they told me that I know it’s satellite internet and it takes time for it to come from space to the receiver. Good excuse. So thanks for a 2 year contract with poor internet.

I thought the 5G was supposed to be faster but it is way slower than the 2G Wifi range is good. Just wish that could get a little faster speeds. Can you help with this to see what might be going on with the speed? I sure hope you can let me know if there is something I can do on my end.

When I do have service it’s slow. Just completely stops working often for no reason. No rain, wind or anything. Just flat out doesn’t work. I was told streaming would be fine but it’s not. I have live trainings weekly that I cannot watch because it pauses every 3 minutes.

This service is for my weekend-getaway home. I was recommended to HughesNet by neighbors. I signed up for the service on May 20th, and a technician hooked it up on the 24th. I told the sales representative that my only goal was to be able to stream DISH ANYWHERE through my iPad/iPhone, and watch NETFLIX. He sold me a package, and informed me that it was a prime package, and streaming would be 0% of a problem. For the next 2 weeks, I was unsuccessful in being able to do either of those things. The service kept "buffering", not connecting at all, and cutting off completely if I was able to make a connection, and the picture extremely unclear. I made several calls to DISH, and HughesNet trying to determine where the issue was originating.

I have had HughesNet satellite internet service for about 3 weeks now and each day the service seems to be be getting worse. I am completely unable to stream any kind of video service without it stopping to buffer every minute. If we want to watch something, we just use my wife's phone as a hotspot.

Process was very easy to order, schedule and get installed. Install did not take too long, installer was friendly and efficient. Put covers on over his shoes before entering home so no dirt was tracked in. Thank you for your service.

Do not like anything about it. I am going to call and have the system removed. It is expensive and not user friendly. I would rather go with DirecTV or Dish network. I apologise for the bad review. Please just take the system out.

Manager was very rude and disrespectful. Been having trouble with lagging internet consuming my data, he couldn't give me no courtesy gigabytes, he didn't want to listen to my situation. Fire his incompetent self. I am curious with his actions. My experience was very unsatisfactory.

It is the worst internet I have ever had. It is slower than my first internet, dial up. The internet I have in my car super exceeds Hughesnet. I can't access many of my accounts. I am very frustrated with Hughes Net.

When I ordered I specifically asked if I would be able to stream tv with this internet and I cannot, it goes about 10-20 seconds and then buffers. A service rep told me to try and snooze the data saver on my account to see if it helped and it didn’t. This internet is at my cabin and this is what I wanted it for.

The installer worked with me, due to personal issues I had to put off my installation too many times. He never got testy, he was always great to speak with. The installer showed up on time and installed my internet, showed me how to use it. He was very polite and professional, even dealing with my mud and the rain.

I wouldn’t recommend this to anyone. Internet is slow and unreliable and the customer service is the worst I’ve ever experienced! They did not deliver what they promised and were not willing to work with us on cancellation. We were able to use internet and wanted to charge us $400 to cancel a service they were not able to provide.

My experience with HughesNet had been very good! People are very polite and nice to talk to when taking your order. The installation was great! The installer was on time, called to let me know he was on the way and the time he would be here. He was courteous, explained all he did.

Internet is slow and it’s not unlimited like I was told. You need faster speed and offer unlimited data. I switched from Spectrum which had 100mbs and was unlimited data and cheaper! I wish I had not Switched over as I now am under contract!

I'm gonna cancel my contract because you're company wanted $5 more because they obligated me to receive papers bills and that's not fear. Because I see the bills on your system. I don't want pay more than my plan monthly.

The installer did not offer alternative locations for my new dish. He said he could not step on roof to install it there. Put it right in front of house. Ugly. Needs to be moved. Wife unhappy with location. I should not have signed off.

I cannot do my computer work with Hughes Internet. This is horrible. In past years, I have used ATT Internet and Suddenlink Internet. Their services for outweigh this Mickey Mouse speed. I had no idea that I would experience this type of service in Jefferson, TX. I had no problems with speed when I had ATT.Net this same house. I only went with Hughes net because I have Dish and they suggested you. I might as well have no internet as to try to do my workload with this useless speed. I am going to contact the Better Business Bureau. I want out of this contract. I must be able to do my job on this computer so I can bring in income. By the way, the service technician was excellent so do not give him grief over my dissatisfaction. Thank you. Linda **, a very dissatisfied customer.

Just too slow. Had to cancel something because the internet lags too bad. It even lags when a device is hardwired in. It would be hard for me to recommend this to someone but in this it was our best option.

I’m having problems with watching videos on Facebook, comes in and out, with clouds above and rain internet in and out, never shut off just very slow... I think I pay for up to 12 devices and I have 5 laptop, mobile, printer and 2 security cameras... WiFi calling only gets around 20 percent.

Buffers a lot. It’s not as fast as it should be for the price. Aside from that, I’m satisfied. Hoping it is fast enough to carry live security cameras. Not much else to say considering I’ve had it a short time.

I am back in the ‘80’s sitting and waiting for things to download. Pause-download-pause-download-pause-download. I am truly disgusted with your product and I’m looking for a different provider. Fast.com shows my speed at 430 kbps. Something has to be done or I’m done. Thank you. Either do as you say you do or get out of the business.

Very slow to load pages on all sites even the log in is slow. I now click to open a page and go make something to eat just hoping the page has opened by the time i get back. I knew this would be slower than a hard wire plan but not this slow.

HughesNet isn’t terrible when it’s the only thing I can get. But the new great 5G barely works. I have better 2G service than anything and it’s still pretty slow. I am quite disappointed in the speed of the service.

Sorry but my experience so far with HughesNet is just “blah”. I went with them as the only option in my new location. I was hoping the great speed they promised would be the case and not the many examples of feedback I heard from others about it being pretty bad. Sadly it was the latter. Also they make you sign a 2 year contract with huge buyout if you cancel. I guess that’s the only way they make money. Hoping in that 2 years other options become available because if so I’m gone.

Wifi Calling. I was hoping to use it for phone service. I can hear everybody just fine. But very few can understand me for breaking up. Hopefully it can be improved upon. Is there any way to improve on the service?

We are out in a very rural area with not so great cell service, but HughesNet is delivering fantastic internet service to us, including streaming Netflix, and internet on our phones through the HughesNet wifi is so much better than the data service through the cellular carrier!

Hi, my name is Lena. I was one of your customer until I got email alert from Hughes net telling me that people was on my WiFi stealing my WiFi while I was at work and even at home. All of this happen on the night 05/13/19-05/31/19. That why I had to cut my services off from Hughes net and switch back over to Comcast. That has more security then they. Plus they have norton firewall protection for computer to keep hacker out!! I also called Today. I spoke to Reberto **. He got telling me that I owe $400.00. I'm not paying no cancellation fee when people stealing from me. I'm not have it. So, therefore all I'm asking back a refund back on my card.

I'm having a lot of connection issues. My pictures are not showing clear on my TV. My service slows down when I connect multiple devices. It takes a while for the service to work properly. I need my service to work properly at all times due to being a full time college student and health care worker.

the HughesNet connect my internet service on May 22 and since the day my service internet and my email works very slow. I'm not a very happy customer as right now, I know you call me and some technician will come over to fix the problem but till then I"m not very satisfied. I just hope that my internet will work good from next week Tuesday.

Not very computer savvy. I couldn’t connect. The young man who helped me was very kind and helpful me understand how to take care of the problem. The internet is very slow and hard to do anything without buffering but you have some really nice people working for you!!!

On May 24th, Joe our HughesNet installer came to set up both satellite internet and a phone line. He did an amazing job and stayed till we were able to port my phone number I want to keep. In the emails and info I've received they said it would take up to two weeks to have the port transferred over. As of today, June 8th, I've received no such correspondence as to when my phone line through HughesNet will be available.

I have had this internet service for less than a month. Except for slow startup, I am happy with the service. I have only had one incident of no internet and that was when it was storming bad outside.

I’m satisfied with HughesNet for my laptop. However, I find that my ability to watch FB videos on my phone is better when my WiFi is turned off. I would have expected that it would be faster with HughesNet WiFi, but that is not the case. Not sure that the investment is worth it at this point, but I do need connectivity for my laptop, so I have little choice.

We had Hughes Internet for 6 days before calling and canceling the service. We weren’t aware that this was a satellite form of internet so our service is very slow and some things don’t even work in our house with their internet. We are switching back to our local service which we had before. Hughes internet did offer to take $15 off our bill for the next 12 months, but why would I want to pay for slow internet. A majority of the time we are home we are running our phones through LTE because it’s so much faster and we don’t have the buffering issues.

Had the system installed on the 23 of last month. Can’t even watch on demand because it is so slow and that is on the 5g. I just love the way you get lied to just to get you to sign up for your service. I have talked with technical support three times. Now been given the excuses until I am tired of hearing it. Just fix the damn thing!!!

Too damn slow internet!!!! I was supposed to have speeds of 30mbps but currently only have 13mbps!!! Why???? The internet also lags too often right in the middle of watching something!! For the money you charge you need to make it better, or I will look elsewhere for a provider and tell all others I know to do the same.

Ms. ** was the best customer service representative I have ever work with at Hughes Net. She listen and followed the conversation causing no confusion. Most reps are thinking what to say and miss the whole conversation or reading answer from a prepared script. Please consider something special for her excellent service.

It does a lot of freezing when you are watching a show. And it takes a lot of time to download something. Very unhappy with this internet. I thought that satellite would be better, but it's not. And it seems very slow also.

We just have had HughesNet put in; we left Cox. During the first storm, we completely service! I thought it would be more reliable than that. We have just had it put in, so we will be watching our internet. It is working well as long as the weather is nice; just unreliable during storms.

Besides the salesperson saying I could mount my dish on my antenna tower (not) the custom install I had to pay for, the speeds are much slower than I was used to and DAMNED customer service confusing to me every few hours day after day on a registered "DO NOT CALL LINE" even after I tell them not to is unsat.

My service is slow. Choppy, and very unstable. I even upgraded to see if that would work. Now I’m paying more money for services that still don’t work right. My family and I are not happy! Customer Service is great.

The time and work to install the system was faster than expected. It works perfectly and everyone was very helpful. Changing over from my old carrier was also done easily. The internet and the phone work as they should and I am very satisfied.

Our download speed is consistently well below what we were told our area hold. We were told 5-7 mbps and we are consistently 3 mbps and most often less than 1 mbps. Customer service is very responsive in their calls, but our problem remains unresolved.

We have only had our service for less than two weeks. We have made at least 6 calls to Hughes for slow connection, we have not got this problem resolved as of yet. We have a download speed of .27 and can get no one to help us fix it. We are thinking after less than 2 weeks of changing from your service.

Service is absolute trash, I repeat, absolute trash. Y'all need to work on this immediately because this is highway robbery. I’d 0 of 5 if possible. This is unacceptable, and I hope and urge you guys to work on providing efficient internet.

The technician was nice enough, however he didn't take off his shoes, wipe his feet, nor wear protective booties over his dirty boots. He also smoked outside which we do not appreciate. I am asthmatic and the smoke came through the windows. He 'forgot' his vacuum and didn't bother cleaning up the debris left from his work. He also didn't put back the cover to the crawl space. He was not knowledgeable about Hughes Net, nor did he seem competent in what he did tell me. I understand you use outside contractors, I find they are not good representatives of your company. Also, I appreciate having some internet, however I cannot even send this message as the satellite lost connection. This happens a lot.

I have already submitted reviews on the installation twice. Which was fine. I would like to express my deep disappointment at paying $90 a month for such slow internet service. I really thought I would be able to actually stream a Netflix show.

Switched from poor service to the absolute worst. Can only watch Netflix with buffering every 45 seconds. Agonizing to watch. At times, we can’t even download email. What a waste of money. The installation was very professional and pleasing. The worst part is listening my wife complaining about why I spent $412 and a bigger monthly payment for such worthless service.

I have less than 1mps not the 25mps promised. You guys keep calling me but nothing has changed. I can’t stream anything at all. Why is my DirecTV able to stream and not you guys. We’re going on 3 weeks now. Going to start complaining to consumer sites soon if not resolved.

Installation was great. HughesNet is the ONLY option I have available where I live. I have to have internet to run my photography business. The internet service is not as fast as I need. My main complaint is that the service is expensive and not unlimited internet. I would not mind paying $100 a month if it was truly unlimited access.

My internet is very very very slow and won’t work in my bedroom. I am having problems streaming. I have called twice . The first time I was immediately switched for a 2g to a 5g network which helped very slightly. After the second call it is some better but I am still experiencing problems. I am hoping it gets better than this.

From YaYa the customer service to get service to the installer nothing but the best service. Very pleasant, very professional, exceptional! Very satisfied with the reception since we haven’t had internet for 20 years. Would highly recommend to anyone not able to have cable or phone service.

Signup for services, site evaluation and Installation were fast, easy and effortless. All of my questions and concerns were answered during the initial phone inquiry. The dispatched technician determined the best southern direction to get reception which required some minimal tree clearance in a heavily wooded area. Even with the dense trees around my cabin, I get great reception whether streaming movies or live tv. Compared to another service provider, HughesNet was able to connect me without recommending significant tree removal, offer a reasonable monthly charge under $100 for unlimited Internet service, and guarantee they could get me connected or they would discontinue services with no obligation. So far, very happy and enjoying high speed Internet in a dense forest. Keep up the great work!

The site is horrible. I keep getting an error stating that I can't be logged in. I have tried contacting support and i get nothing. This is ridiculous. I can't look at my data usage to make sure I am not going over my limit so that i keep the higher speed (Which isn't that great either my mobile data is better with no data limit and speed is better). I need to be able to access my account how am I supposed to see my bills and pay the bills if i can't access my account? I'm not at all happy.

Even from day one it's been low. So we haven't haven't had fast service but it works just slow. I thought it was going to be high speed and haven't had that yet and I can't find the page that tells me how much days I have used or have left so it is complicated.

I don’t think anybody read this. I lose my internet every day and call Hughes. They always blame it on my computer but never had any problems with Comcast. I am looking at other internet connections as Hughes sucks.

Very slow on downloading and buffers frequently when trying to stream movies. Also cannot play online games on computer. Very dissatisfied with service and have only had for two weeks. I also think for the price you are paying for service, you should have unlimited data.

I felt like I was misled as to the difference in speed between my Verizon hotspot and HughesNet. I still use my Verizon in stormy weather. The difference in the speed is on regular days is unnoticeable. I am paying $40. more a month for basically the same service. How long do I have to make a decision to cancel or am I locked in for 2 yrs. I have been with Dish over ten years and am still satisfied with the tv service. Will you please reply. Thanks!

We are very disappointed with their service: we have the 5G internet and it is soooo slow!! Connection speed is reminiscent of DSL modem.... We are thinking even slower!!! The connect was lost even when I attempted to submit this review!!!

I would not have subscribed if I had known a 3 foot dish would be on my roof. Also, I was having cameras with ADT put on my house today and apparently Hughesnet can’t accommodate. I’m not interested in filling out any more surveys.

The tech. on the phone was polite and respond to my problem very professionally. He explained things so I would understand and I was very pleased with his help. The wait time was not very long which meant a lot.

I was not told your satellite service was not supportive to gaming. I specifically told the agent what our family needs were. It wasn’t until after installation and system not meeting our needs this was disclosed. I immediately cancelled service and requested a refund and have been told I will get a prorated refund which I think is unfair because I only had service for a day and still haven’t received a dime. This is the worst case of bait and switch I’ve seen in my 63 years. I won’t even mention your agency to anyone.

First of all I was promised $500 Visa card, but only got $300... Second, the internet is so much slower than I had and videos buffer forever. I am disappointed that the salesperson was not honest with me and I am disappointed in the internet service.

My internet was set up 2 weeks ago. Ever since that time, my internet has been very spotty. I’ll be on the computer and the internet cuts out. I have to run diagnostics and it resets my router. This takes about 3 minutes. It wouldn’t be that big of a deal but it happens several times in an hour. Forget trying to stream a video. I’ve been on the phone with HughesNet 3 times with 4 different representatives. A technician was supposed to come today. First they rescheduled my appointment for later in the day, but then they never showed up. Unfortunately I live in a very remote part of Washington and there are not many options for internet providers.

While we are watching a movie via Netflix, it keeps buffering every few minutes. Compared to Dish Net which we had previously, we can see no real improvement with regards to programming without buffering. We were told by a Hughesnet rep that there would be no problem with buffering during movies.

1 it took over a week for them to get to our house, 2 the internet sucks for streaming which is all we need it for, and 3 our satellite fell off our house due to weather over a week ago and is still hanging off of our house where it will continue to hang until the middle of next week when I’m sure I’ll “have” to be home so that they can reattach the satellite back to my house. So we were able to have laggy internet that barely ran our fire stick for less than a week, but we’re also stuck in a two year contract. Yay....

I am extremely unhappy with the speed. I understand that it’s not going to be 25 Mbps during peak hours, but I am regularly testing speeds lower than 1Mbps. Sure, occasionally we’ll get in the teens, but we’ve yet to test 25 Mbps. Even when we turn all devices to airplane mode. We can’t even stream Sling TV nor can we even watch a video online without buffering. And now I’m locked into a contract. At a minimum, I’m going to change to the cheapest plan cause there’s no WAY I’ll ever go over 30gb with speeds like this.

My internet was down for about 5 days, and had been overly slow for several weeks. I contacted CSR and was put on hold several times while my service was checked. This lasted at least 30 minutes. I finally got the ok for a tech to come out. The tech support in my area called and said a part - high frequency radio - had to be ordered and the date of the tech visit had to be change. When the tech came I was told I did not need this part. He adjusted the dish and reattached securely. I was able to get online briefly and pay bills. The next morning the internet was again not working. I called CSR and spoke with Jim in Phoenix who seemed to know what to do. He readjusted the Modem and router and I now have internet. I do not have a choice for my ISP. It is very frustrating to have to spend hours talking with people that speak hard to understand English and not get anything adjusted. I will be calling billing and asking for credit.

When I called in my need for repair service I was given a date two days away, Not good. When the arranged time for the service arrived, the technician didn't. Not good, I called Hughes and was told to call the technician. I objected and finally the service rep reluctantly did, Not good. The result was a call from the subcontractor saying Hughes hadn't called the work request in a timely manner and as a result there were no technicians available, Not good.

I have been experiencing slow service for a couple months, so on 5-19-2019 I upgraded to a larger data package, which did not work, on 5-28 I called tech support and they went through several diagnostic tests and agreed that a tech would be needed. They scheduled a tech for 6-7-2019 between 11 and 2, date was confirmed on 6-6-2019, on 6-7-2019 I received no tech, no call that he would arrive and no text. Called Hughes with nothing but the typical runaround. Here is the kicker, I wanted to cancel my service because they wouldn't help remedy this problem, but the cancelation fee would be 400 dollars cause I just updated 19 days earlier too and would be a 2 year commitment to cancel now.

When our HughesNet was connected if we were not happy we had up to 30 days to discontinue service without having to pay the disconnect fee. Well. We had a big issue with the customer service person. She told us she had never heard of that before. We were finally accommodated but we had to force our issue. We were not happy about having to do that of course. Finally the issue was solved, as far as I know as of right now. The issue will still be there if we are charged the 400.00 disconnection fee. And, yes we ask to be disconnected within the first 30 days. We disconnected because the internet was very slow and would get kicked off in the middle of our transactions or whatever we were doing. Not just in bad weather but also good weather. Thank you, Mrs. **

HughesNet technician arrived in a timely manner, discussed my needs and location for setup of Satellite and Modem. Was very courteous and friendly. He did a great job in a reasonable amount of time. My service since that time has also been great. Would definitely recommend HughesNet to anyone looking for a great Internet service provider.

Dial up Skyway USA was a lot faster in 2005! Slow slow slow slow. 3 things promised when signed up as fast as Frontier. Wrong! Internet help like frontier WRONG! They did reduce cost by $20.00 a month and I now have support from Home Tech support and they seem to be a great company to deal with so something positive did come out of it. Installer was great. Very helpful and courteous! But the speed of internet was slow as mollases. Suggestions to help did not work! I had no choice but to discontinue.

I live in the country and very disappointed in the service and very expensive for what you get. And you still charged a early termination fee even though you could not provide good service and I’m elderly on a fixed income.

Works without very little disruption I am pleased with the speed. This is very competitive to Cox which is a landline internet system. HughesNet is as fast or faster. Should you have a problem HughesNet people are very knowledgeable and friendly to work with.

Reception The worst delivery system for Internet service out there. Does not stream TV in any way. Salesmen are liars. Said it would Stream just not always in HD. You might get 10 minutes of viewing in an hour long show. Liars liars liars!!! Told the salesman exactly what I wanted to do with it when I called to complain about the service. Agent said Hughes net not good for streaming TV. It’s not built for it. “Con job”.

Very helpful. Very courteous. Handled my issues professionally and solved my problem. I was very pleased with how my agent guided me through each issue. She was patient, well informed, very knowledgeable and understanding. I would recommend contacting customer service with any issue you may have.

I was a bit sceptical at first about changing our Internet service, is it really going to be faster and cheaper than the one we have. But, I bit the bullet and went for it. Best move I have made in a long time. It truly is everything that I was promised. Yes I will highly recommend HughesNet services.

The first call was disappointing, but after being transfer it got better. It's not as good as it use to be, but it's ok for now. I hope they will get as good as DirecTV use to be, because we have many other alternatives to watch movies now, and when I have time I will be looking for the best deal for my family.

I was very disappointed in HughesNet at the time my service was installed with slow speeds but they really made it up to me and fixed all my problems with fast services. I absolutely love my HughesNet now. Thanks Guys for standing up for what you promise to us customers.

We just got HughesNet a week ago, still having some issues with picture quality. Our internet is also slower than we’d like. YouTube isn’t clear. We need our rep to come back by to help with this issue. Thank you very much.

Absolutely the worse internet speed I have ever experienced! I only watch Netflix and it freezes up and the buffers! Can’t watch tv. I use more mb waiting for the the weather to come up on my buffer cell. The girl who signed me up lied about get local channel and lied about using no mb while watching Netflix. The conversation was recorded. I’m dump Hughesnet.

Worst customer service any company could provide and watch out the company doesn't do as they say they will do. They are a fraud and they do not train their employees properly so be careful. If possible would give a negative number as a review. They failed at everything. I wouldn't ever recommend this company to anyone ever.

Was told this service will be enough to play on PlayStation with a small drag time but not even strength to even connect online and any streaming there is a lot of buffering. So I think it is false advertisement to say good service for gaming.

This service is terrible. I can’t even watch a movie without it stopping and loading every two minutes. Very disappointed with service and will be trying to find a way to cancel my two year contract. I have a child and all we use it for is to be able to watch TV streaming. We don’t have any other things hooked up to it so there should be no issues with being able to watch one movie without loading every two minutes on the dot.

The speed I have is not what I was expecting for the price. When I play clips off Youtube and such It buffers a lot. I did not have this with my previous carrier. I am disappointed because the installer promised I would have plenty of speed to do what I needed to do. That was A lie. That on not the way to treat a customer.

My Wifi does not work well. It often drops and I have never had better than a fair signal. Making phone calls with the wifi is near impossible because no one can hear me since the line is so garbled. I have never had satellite internet before but HughesNet is the only option in my area. I am not happy with it.

Extremely slow. Signal to extra devices very poor. Agent said it could be due to clouds or weather. Weather variance does not appear to change the signal. Considering terminating the service. Cell phones will identify email but may not download attachment for 30 or more minutes.

I am very disappointed with my service with HughesNet! 80% of the time I have no internet! No service! I live in Central NE and my service depends on the weather in TX... Alls customer service wants to do is troubleshoot my problems! HOW DO YOU TROUBLESHOOT NO SERVICE! I will be contacting my attorney due to the fact that after 2 weeks HughesNet seems to think I need to pay a penalty for canceling my service... HOW DO YOU CHARGE SOMEONE A PENALTY FOR A SERVICE YOU CAN NOT PROVIDE!!??

Tech was very Helpful. I’m 100 percent satisfied. Thank You. Yes I will recommend, I very thankful that you was able to combine my phone and internet to getter. I’m very pleased. Tech was very professional. He answered all of my questions. He made sure that everything was connected. That I had put the password in.

Install was done well but signal not good. When using my cell phone on the WiFi, the signal is weak when talking on it or browsing web. With recent storms, signal is even worse. Is there any way this can be improved? I’m also worried about security. What safeguards do you use? I’d appreciate hearing back. Thank you, Monica

Incessant buffering and very slow response. I understand there is a delay because of the satellite, a problem satellite TV doesn't seem to have, but it takes quite a few minutes just to log onto e-mail, which is as basic as the internet can be. As long as HughesNet has been around you should have the kinks worked out by now. This isn't just me. It's everyone I know who has your service.

I am displeased with the speed of the internet and the quality of it. My phone service works faster than when I'm connected to the internet. I'm debating about canceling the contract and choosing someone else. I don't understand with me having all bars for service and still not having good quality, even for satellite internet.

Doesn't stay connected and doesn't work half the time even though it says my satellite signal is strong. Works well on tv and laptop but not on tablet or Chromebook. Just thought it would work better for the price and limited data.

Very good service. We live in a remote area and this internet works great and for me is cheaper than others companies around this area. My kids use all their devices at the same time and still works very fine.

The tech who came to my home was courteous, knowledgable and went above and beyond to make sure my needs were taken care of. It was such a pleasure to experience the professionalism that was displayed. I am very pleased with the service and the work completed in my residence. Please forward this to all concerned.

I received an excellent installation but when I tried to play Madden 19 on my PS4 the buffering took over to the point where I could only call a play and game would operate without me touching the remote.... Didn’t even have the service for 24 hrs before canceling out. Might be good for the country but sucks for the city.

I had the system installed but have never received any instructions on how to log on to my account - when payments are to be made nothing. I spent and hour trying to find information and could not. The only communications I get are these surveys. I wish someone would contact me by phone or e-mail. Your salesperson was even rude when I first got started - didn't really care if I signed up for your service or not. Now on top of everything - my service goes in and out and I have trouble all the time. I hate your service and customer service. How coincidental - I just tried to submit this survey and it said connection lost. Last night - I had no connection for 15 mins and missed a live stream webinar until it finally connected.

I am quite baffled by all the 5 stars reviews. Will see if mine is posted... I have had HughesNet for almost two years and am counting the days until my service contract expires. I recently checked my service contract so I can cancel on that day, and discovered the contract date was 2020. When I called HughesNet to inquire about this, I was informed that when I moved last year, the service contract date was reset for another two years. I was never informed of this change.

The installer was great, he tried to find the best signal possible and did not give up, we have a lot of trees around here is the forest so it was not easy. The only issue I have is when we have rough weather the internet goes out, that can't be helped so I guess I will get used to it. Other than that, everything is great so far. I am just hoping I don't have to crawl up on the roof and remove the snow in the winter in order to get a signal... We will see. A slightly heated dish would be nice, lol.

The internet speed is very slow. It really is inadequate for satisfactory streaming. Constant pauses for buffering. Really annoying. I wish I had researched more to see if there were better options. I can't use the WiFi for telephone because it drops most calls.

My internet is terrible. It takes forever for websites to load and I get kicked off the network multiple times during a single video. The internet is so slow the webpage times out before it can load. Awful awful awful. Should have never switched.

The service we have does not perform like I was hoping. I have no cell phone service so I was hoping with internet service I could use wifi calling on my phone, but it does not. The signal strength for the internet is weak. I am really not pleased.

Rip off and total waste of time to install! The service can’t even run a single computer!!!!! Tried to connect directly to box but nothing moves! It’s extremely slow and I’m mad I wasted 3 hours of time for them being in my home!

I thought paying a little bit more for a bigger named internet provider would be better, but we have actually had awful connection in our home since we have moved and went with Hughes Net. I am not really happy with how slow it is. I was trying to watch a movie and it took me 3 hours because it was just continuing to load the whole time. Definitely maybe looking into getting a hot spot or something else instead.

The guy came out after 2 attempts to get them there, first time no call no show. Second time the guy install the box in the BATHROOM! Are you kidding me. Then 3 calls to customer service and still no internet on TV! I want someone out ASAP to remove it all! Worst customer service ever! Call me ASAP! Not happy! Oh and then I call the tech to have him show us how to get on the internet and he dated it’s a $49.95 charge. Are you freaking kidding me! I want it removed Now!

Paul helped me with the above and did that with professionalism and courtesy. He also performed these actions for me in a most timely manner. He asked me if he had answered all of my questions today. I said he had and was very efficient.

Very poor service and very slow service. I am not satisfied at all. It also cuts in and out. I wish I never got this service. I would be calling and complaining but I have not had enough time to do so yet.

Internet connection comes and goes, this happens all day long, the internet almost always says the server is unavailable to use. I have a new tablet and can't play games I have loaded. It almost always disconnects!! Server not available.

Slow speeds, not enough data, just lousy service. If I had known never would have signed up. The service reps know they have problems and try to blame the customer instead of taking responsibility. I know I'm not alone.

Not happy with the speed, service, billing or being held from getting into my account over a billing issue. Would switch NOW if it wasn't for the contract. Get cut off every time I call. Will not recommend this service to anyone in my area.

This service is HORRIBLE! All it does is buffer throughout viewing in addition to blue lines and circles plus the annoying messages that the content can't play view something else. Will NOT recommend.

I was dealt with very business like and my refund was resolved very promptly. The gentleman was Louis, my case # is **. During my inquiry, the time passed very fast because of the interesting conversation. I am very happy with Hughes.Net. Anita

It took almost 3 hours to watch the final episode of "Game of Thrones"...every few seconds, the screen freezes. Very annoying. Wish we had another option. Competition is on the horizon. Fingers crossed. There must be a better alternative to HughesNet.

This is an attempt to gain someone’s attention about the services. It’s really terrible. No consistency, and for almost $90 a month the performance should be a lot better. It’s only a matter of time before someone else comes out with a better service with more bang for the buck. Tired of making phone calls and you guys adding a GB here and GB there. Services should be to customers satisfaction all month not for just 4 days out of the month. As usual you guys will take this as a grain of salt, but I’m a firm believer a successful business meets there customers demands, that leads to stability in your future. Thanks.

I have called half a dozen times. Never get ahold of anyone I can understand. I have cancer and will be going to an assisted living home. I’ve tried to cancel. Have been hung up on each time. I’m old Cranky and frankly tired of not being able to get through to your operators. So here it is. Send me a paper bill and cancel my service as of 4 weeks ago when I started calling!!!

First 2 times I got a hold of some people that needs to learn English and their jobs better. The 3rd time got James. Spoke English very well and did his job perfect. GIVE HIM A RAISE. He deserves it. Thank you James.

David was polite and patient with us. However in the end the problem was not solved. When watching a movie on Netflix, about 15 minutes in we get a message that we are no longer on Internet. We have to hit the select button to continue. This continues until the movie has ended. Becomes frustrating. When watching On Demand we get a Buffering message about every 5 to 10 seconds. Thus we don't watch that anymore. If these problems are unfixable we'll probably discontinue using HughesNet.

I called HughesNet on the telephone. The lady in the sales department seemed nice enough. She started asking all the pertinent questions. To make a long story short, I answered all the questions, even questions that had nothing to do with getting the service. That was a minor aggravation, compared to what was coming! After I gave all the payment info, she said all the info was sent to my E-mail address. I kept checking, but it was not coming thru. She told me it should be in my E-mail. I then got her to repeat my E-mail address back to me. I found that she got the address wrong, after I told her letter by letter, then phonetically, first using military phonetics, then civilian and the address was short.

The first technician was horrible, he said unkind things, and left a tripping hazard. Did not do what we ask him to do, second tech. Did a great job. Talk to him. He can tell you the mess the other guy did. Nov. 8th 2018.

I am very dissatisfied. I believe you 'prey' on those of us not IT literate. I assumed that if we had unlimited data that there would be unlimited data. NOT SO!!!! The access to the internet is so SLOOOOW. We don't even access it now - only as have to. ONE MOVIE streamed and we have used up all the highest speed. So it isn't even worth the money we are paying every month!!!! But you have us hooked in with NOOOO course of action. SHAME ON: YOU!!!!

My internet has been down for 5 days. Your tech staff can't fix it cause they say the main satellite in Amorillo is down. Your service sucks..always slow...no one ever provides me with a lasting solution. Unfortunately you are the only service available...I guess that's why you don't give a **. Please fix my internet.

I lost my credit card so I asked to cancel my recurring monthly payment. The rep asked me to call by the 6th to make my payment or to make an arrangement. HughesNet is outstanding. We never expected it. Thank you all and Mr Edgar (rep).

I have been trying to watch a movie and it is less than 10 minutes into the program and has stopped twice already. We have had your service about two weeks or so. So far it stinks!!!! It is supposed to be high speed but even my phone gives me messages that it is too slow! This must be corrected. We have given it a fair trial and now it is time to fix it or remove it!

I bought a new IPad and was experiencing difficulty getting on the internet. I was connecting but the content kept buffering and in some cases I never had any content. After I contacted the tech support he performed some tests at his end and checked my connections all the while explaining what he was doing. In the end my connection was 100% better and faster.

The person who handled my crisis was extremely helpful and patient. He helped to get the new printer hooked up to the router and all is well. We stayed on the line for about thirty minutes and we tried a few things before the problem was solved. We found out that the password I was putting was probably incorrect and the printer was not receiving the right information. Thanks.

I called Comcast to have Turner home Movies deleted from my sections, which I had done several times. Hays answered my call and that they could help me. This is a change inside Comcast system. I had done this several times. Hays says we can do this. (Very strange as this is part of the Comcast system but they were off and running, To install a dish to make a change to Comcast system.) So far they have spent several thousand of $ and I do have the NO cost fix that Comcast would have made for $0.00.

I am trying to watch a movie on Netflix on my Smart tv and the internet keeps buffering every 10 minutes. It took me 3 hours yesterday to watch a movie that was supposed to be 1 hr 47 minutes! I called the technical support and the lady was nice. However, the problem still persists! I pay way too much for Hughesnet to have this problem!!!

Tried to apply for my promised 100 repaid visa. When I first signed up I was told I would be it in 30 days. Now instructed to go to rebate sight, uploads pictures of 4 bills and wait till 9/25/19. Still can't upload pictures. Tried several times to contact Hughes Net but never any help or suggestions. VERY FRUSTRATED NEW CUSTOMER.

I had to speak with 3 different agents, multiple calls because, I was disconnected and in the end. I still had to call back because, after all the confusion.... They put my husband's name on the account with my number and his email... It was all mixed up. I was given different prices and it was a horrible experience!!!

It’s the only Internet available and if I could I would choose another carrier. CenturyLink is 5 miles away and unattainable. With Hughesnet I have had multiple issues of various kinds: miscommunication procedure of installation, when I increased data usage it led to so many errors on their part. I wrote a letter suggesting process and procedure recommendations which led to a call from higher ups who fixed all issues, clerical error leading to service termination, sending a new modem and not explaining a technician would be needed on site to activate.... It seems to never end. However, customer service is improving a bit. I have Comcast at another property and have no problems in comparison.

When I first contacted this provider. The experience was great and the tech was on point. Seems like now since I have been a customer for a while the service has fallen off. After hurricane Michael there's been no response from anyone to maybe reset my dish or anything. Always having trouble connecting. Service seems slow. Thanks for your time.

Person who helped was courteous and helpful. Put me on hold for 2 minutes and said ahead of time that would be approximate wait time and it was. He provided information requested about contract period and cost to terminate early.

The Representative provided great customer service! I appreciate him taking the time to explain everything to me. I would like for HughesNet to provide faster service in my area and they would receive better reviews in general from the public.

I am in contacted with Better Business Bureau. When I got my service I told them my house burned and this address is temporary so the services has to be moved again. I ask if the move was free and service is not going to start for 24 MONTH again. Both time was assured no no charge, no service month be added. When I called to have service moved I was told service starts over. I was on hold forever and was told they can do 12 month. I have the recording from both conversation and will no longer have Hughes Net ever. I been lied to and do not trust you keep you word ever. I let Better Business Bureau handle this and disconnected my services which was by the way the slowest internet I ever had. Gabriele **

Luke was very informative professional that helped me learn more about data usage. He did an excellent job. Very nice and well mannered. Excellent job. He also set me up to receive text messages. He also got my phone number changed finally. Excellent!!

I live in an area of NY that seems to be lost to technology of any kind. I used to have another satellite provider and ended my contract early because it never worked. When Hughes Net it was found that the other satellite was pointed at a tree so the Hughes Net technician moved the dish. The internet has work limitedly until the spring tree leaves came out. The technician that came out yesterday found that the Hughes Net satellite needed to be moved again because of the tree it was pointed at. This means more holes in my MONTH OLD SIDING on my house! I am not happy with the repair that is needed.

I refuse to give even one star!! I have been a loyal customer for years now and I made my payment just to be told that I have no service or data still because it's used up!! But I just made payment day before!! Dont make sense to me... Sounds like time to switch service.

I was told that a service tech would be at my house between 5 PM and 8 PM. At 9 I call no one knows why he is a no show. They called to confirm then nothing. Now they say it may be June 6th before anyone can get here. REALLY.

Amount due was incorrect on automated system. I asked the first representative I spoke with to transfer me to a supervisor because they would be more knowledgeable about my problem. I spoke with Chris **, I believe his name was. He was courteous and concerned and solved the problem. I was very satisfied with his help.

I called Mar 19, 2019 to cancel my HughesNet internet one month shy of my 2 year contract. I somehow was hornswoggled into a suspension instead of cancellation, which is why i called to begin with. I told them the reason I was cancelling was I could not afford it anymore and the service was slow at best. They applied some kind of credit to my account and when I called today to ask why my account was being billed they said that they were not charging my account for anything because I had a credit.

Your people were fine just get more. Trying to log in was a nightmare. The App sucks. Took an hour to resolve part of issues. Surprised to find I was charged $199.00 installation when ads and promos said ‘no fee’. See my first install.

I tried HughesNet as a part of a package through Dish. As I was on the phone with HughesNet I let them know I was not sure it was sufficient enough for my family because of the speed and GB allotted each month. The sales person told me I could try it for 30 days and if I cancelled before 30 days was up it wouldn't be charged any kind of fees related to cancellation and that I would only be charged for the month of service we used and install. This was an outright lie! We received service on March the 16th. It was very slow and we used up the GB before the month was up. I called to cancel on April the 11th. They were trying to charge me $400 and told me to send back the equipment or pay for it. I argued that when I signed up I would not be charged any kind of cancellation fees.

The man was very nice and apparently knowledgeable. He took care of my needs quickly. The only suggestion I would make is for employee to repeat credit card info given him/her. Thank you. And fix this file as I keep getting that my information failed.

The signal disappears when it is cloudy and it takes to return. The other thing is, why I was charged $51.88 when the offer I accepted was $39.99 + $9.99 that total $49.98? Please, if you can send me the communications in Spanish, I will thank you. Thank you.

I was so excited to get HughesNet and so disappointed soon after. I was not told about the token program. I was constantly being booted off line, called in about it and was then told of the token crap. My phone was out three quarters of the time also. I got so frustrated I cancelled 5-15-19. 3 months 4 days of sheer disappointment..

In the afternoon I can watch 1 hr and 26 min movie in 1 hr and 26 min. At 8 pm it takes approx 4 hrs to watch the same Movie. The movie stops playing and I get this stupid saying, "Check your connection". This is every 2 minutes. Would you like to watch a movie with me?

Modem malfunction - Service operator hung up on me when I was explaining my problem, when I called back the next operator was annoyed bc I called and I didn't understand what he was telling me to do. I am not educated in such things but he just didn't want to be bothered.

The agent tried hard to help with the problem. We were disconnected because I was on my iPhone and did not receive a call back. I had company so decided I would wait to call back. WiFi is not satisfactory. I sincerely need help from you.

I could not get on the internet. I called HughesNet. I had no wait time and the person I talked to was very polite, patient and helped me solve my problem. I was so pleased and impressed with his help. I have had HughesNet for years and have no problems. This is the first time and was very pleased with the tech support.

What an exceptional young man. Best customer service ever. Courteous, helpful and assisted to complete satisfaction. He is by far the best I have worked with from HughesNet. Need more like him in the customer service department. We walked through the process together, helped me understand and resolve issues.

The representative was professional and took care of my issue, she even explained other options! She ended her call with pleasure and concerns, I’m very pleased with my HughesNet services. I have been a customer for 7 years, and they have always met my needs. Great Customer Service, and I recommend Hughesnet to my family and friends that have issues with other internet suppliers!

Most outstanding experience, thank god for a man of this caliber. Knowledgeable. Courteous. A true pro. Thank you again for hiring a man of this caliber. Keep up the great work. I am 84 yrs old, a 100%Disable veteran. I think I have described my experience, and it don’t take 40 words. Thank you.

Why did not not access this Consumer Affairs review site before I tried HughesNet???? I was briefly in a rural area where even my Verizon cell reception was practically non-existent. HughesNet promised that they were the solution to that problem, and I desperately needed internet, etc. The few days that I had the service it did not work. I was on the phone with HughesNet constantly, to no avail. They tried resetting this and had me resetting that.... Now this was in October of 2018, and I had spent just shy of 3 weeks in this rural location, and after daily, multiple phone calls I informed them I am relocating back to the city in another state, many reasons why... I would not continue with this service.

After changing numbers and talking to Rosalinda the question regarding billing was satisfied quickly. Your auto machine does not ask the right questions to get the customer to the person they need to speak to. Revise for a response to speak to a representative or agent without trying to fit your response to a number. The agent I spoke to was courteous and resolved the issue. Thank you.

Called in to request assistance with intermittent disruptions of my internet service. I was impressed that me call was answered in less than one minute. The technician was professional, courteous and knowledgeable. He took me through a series of protocols and was able to get me back up and running within 5 minutes. Very satisfied with the service provided and the manner in which I was received. Great customer service. Thank you for making the mark and impression on my day!!!

Installation was unprofessional and been having problems with the system ever since. Have not resolved my problem. I would like a different company to come out and check the installation of my equipment. It was done unprofessionally and the technician that did installation did a very bad job of installing the systems and left me with problems.

The rep did a wonderful job answering my questions. I give him an A ➕. I really don't have anything else to say. The rep was friendly answered all of my questions. He was very concerned of my needs help.

The technician was courteous, on time and very professional. He was knowledgeable, and took the time to explain the new service in a clear, easy to understand way. I am not very tech savvy but he never made me feel dumb even though some of my questions probably weren't very bright.

Answered my question and made sure I got the help I needed. Sasha ** was a great help and very polite. Thank you for having such a employee.. She went out of her way to make sure I had my answer before ending the session.

Sent out equipment that I paid for and has not worked from day one. The sales people lie to you. The only honest person was the installer that told me the service was no good. This place needs a wake up call. I am going to do everything I can to make sure they start operating on the up and up.

Watching tv..can't! Buffers 90% of the time. I'm on SS so can't get highest gb, but should be able to watch something. Called many times to see what they can do, but never help and can't afford to get out of contract right now. They hold that over your head, don't care if their service sucks. Would never recommend this company to anyone.

Experiencing problems with internet usage and the issue has been ongoing since purchasing HughesNet. There’s a temporary fix and then back to the same issues! Now we are getting lied to. Added Usage not given. Tech person not showing up for days. A gentleman did arrive Friday evening at 5:45 pm and tried fixing the problem. Started leaving, called back, not fixed, tried again and left and the problem started as he was pulling out of the drive again. Called again the next day and was put on hold and then was hung up on after about 5 minutes of waiting. They disconnected the call!!! Problem still unresolved.

The internet is always slow and completely stops working several times a week. I have called and they will say it is on their end and to try again in a few hours yet they won't let you cancel even when their service is clearly not working. If you pay your bill even a day late they flash a message blocking you from even paying your bill! What a joke. I don't recommend ever using this company and I wish I could switch without paying.

I am so incredibly disappointed. Been on chat 3 times tonight, first two times rep stopped responding to me and left me sitting on chat for 20 minutes, second chat rep didn't even talk to me at all. After introduction on chat for 10 minutes no response, third time rep didn't even talk to be and said I hadn't talked even though I had and then just disconnected and even called and they acted like they could not hear me. Rude customer service, and internet only allowed one device so we have been told. Repeatedly. Nobody can tell me or my husband what I am paying for or how my devices that are turned off are drawing from my internet service and yet they keep saying to many devices connected but will not answer any of my questions. The people I have spoken to are rude to me and I question what am I paying for. I tried to send an email and it would not let me type everything. Why am I paying for inadequate internet and bad customer service?

I was having connection problems, and called in for help! Caesar answered my call and quickly got me back in business!! Very happy with him and HughesNet service!! It was a fine solution to my very serious and perplexing problem!

My issue was resolved, and additional assistance was given. Polite, friendly, accommodating, professional. The young lady was nice, friendly, cute voice. I would like to see meet her so I could take her on a date. Maybe she would like to meet me somewhere contact me.

Agent was very helpful and knowledgeable. She ran thru things quickly and effortlessly. We completed card change info easier than I have ever done before. She needs a raise and promotion. Thank you for being so helpful. Have a great weekend.

10 days ago I have HughesNet service. From the first day I'm calling every day reporting that I do not have internet. You can even be near the modem and the signal does not arrive. Every day your customer service staff did tests, and the results is the same. Today call to cancel the service, and after wanting them to do more tests, I told him that enough of tests, I want the cancellation. It is not price, is that I am not willing to pay a service for two years and be calling every day because it does not work. They bothered and they want me to pay $400 for cancellation.

Let me start by saying I have been a customer since 2012. It was when I live in Ohio and I keep it when I moved to Kentucky. I know I am late on paying my bill, I told the person I spoke with that the bill will be paid up in full on the 3 of June. But they still would not remove the popup message that my bill is past due. I don't think it is the way a long time customer should be treated. I would really like to get this cleared up.

Wifi is too slow. Cant connect more than one device or it will freeze up. Even when one device is connected (on Netflix) it looses connection. The best connections are at a certain part of the house even when it says it's connected the contents wont load.

My biggest problem is the fact my husband and I both operate our business and life with a cell phone. We do not have a landline. We moved and now live rural and I contracted Hughes Net to provide internet and the ability to use WiFi calling. This wasn't working on installation and I couldn't get the installation guy to work with me or help me. Therefore after no communication and two no shows from him, I have secured another provider. I would certainly recommend no using the company that you sent to my house. It appears they have cost you my account.

Spent hours and hours on the phone trying to resolve issues then was told that my service was discontinued and a 400 dollar charge was put on my credit card without my consent. As soon as my contract is up I will be getting rid of this fraudulent internet service. Would like to get rid of the company now as they have not lived up to their end of the contract.

I am satisfied with the satellite WIFI that Hughes Net has provided at this time. It is not super fast but it does work without any issues. If something should happen I will call with questions concerning the issues.

The person that set my service up on the phone was great. When I had problems with the service, customer service was nice but couldn’t fix it, only escalate the problem to an engineer who would contact me later. The service magically worked better the next day. People have followed up three times but I’ve missed the call. When I call back it is a very lengthy hold. I can say the service has improved and I haven’t had strong issues with it. It’s better than the last two companies I had at my old house in a big city.

I like that you had the item I was looking for at a great price. Just wish more to choose from for that price. I would recommend your site to everyone. Just should have been in 2 boxes. Kinda heavy to lift.

My experience, as usual, with the agent was most satisfying. He was prompt with the answers and was genuinely understanding. He was able to solve the problem with wisdom and knows how to talk with people. His overall character was exemplary. He was a pleasure to talk to to the point where I almost forgot why I called!

A week ago I upgraded my HughesNet service to Gen5 & was not able to get the system to function.. I contacted HughesNet Customer Support who initially worked with me to get the HughesNet modem/router initially functioning and then transferred me to a Tech Support agent to complete the installation/activation. The two agents who worked with me were outstanding, they were friendly, knowledgeable & very professional. HughesNet is very fortunate to be represented by the following two people: Yadira ** - Tech Support. Felipe - Customer Support.

Customer service kept me on the phone for over an hour asking me to do all the work to try to fix it. Still didn’t fix it. Worse service ever. I’m shopping for a new provider. They clearly don’t know how to fix their issues or what causes them. Try this password, try another password, try reset, try typing this number in. Over and over and over.

Billing is wrong every month. Account balance is wrong every month. Agents are incompetent. This is the worst utility company I have ever dealt with. The end is near for me. I can see even trying to deal with your company online is a bunch of crap.

I had HughesNet installed on April 12, 2019. It is now May 22. 2019. It has been a month of aggravation with this company. Poor communication, deceitful, Poor internet and Phone service. But the topper is lying about my bill and what it would be. On May 13 2019 I received a email bill which stated I owed 88.30. I called and spoke to a agent. I told him this bill was too high, and not what I was told when I ordered this service. So I also said to him, "Is this what my bill will be next month," he went on to say, "No. It will be 109.00." So I called back on May 22, 2019 to terminate my contract. I was told the termination fee was 640.00. WOW OMG. What a rip off. I will be in touch with the Better Business Bureau.

Unfortunately for us, our equipment came in a day late (after scheduled installation) but I was notified in a timely manner and rescheduled. It happens but all went well so happy with the service! No issues getting everything installed and we finally have internet again, woohoo!

I called today to cancel our service. We never use it and the internet at our house is poor. It will not stream any videos or movies, our phones work better if we turn the internet off and work from cell service. I called the first time, was on hold 8 minutes, I ended the call and called back. The second time I waited on hold 18 minutes and then when someone answered they spoke so quickly I couldn't understand them, they sounded very far away from the phone and were very hard to understand, they then hung up on me and said they couldn't hear me when I have not had a problem with anyone else I have talked with. I then had to call back another time, waited on hold for 9 more minutes with a different option, someone answered who was pleasant, but could not help me, put me on hold 3 separate times (adding 8 more minutes to hold time) to ask someone else what her resources are.

Signing in on app - The customer service representative was extremely friendly and professional and did an outstanding job giving me the best information I needed to accomplish the task I had difficulty with. He should be commended for the way he handled his job.

While watching Netflix I get a grainy picture that gets disconnected at times. I thought it would be much better. I’m not sure if it is going to work for me. Is there anything that you can do to improve my signal?

No internet - called Hughes. Put on hold for long periods - finally told repairman would be here between 2-5. When he did not come I called Hughes - was put on hold for long periods of time. Did not speak to anyone. Internet is still down - I would not recommend Hughes to anyone. Had service since late Dec. Nothing but problems and the phone service is so bad it hardly works.

Service is slow and limited to the point of being useless and especially at the price level. Service is even worse when there are weather events. Customer service is as good as non-English speaking techs can accomplish with inconsistent competence.

HughesNet rep. placed wrong ph. # in system when installed. Consequently, I could not get an ID or PW or access the system to correct the wrong info. Several customer service representative said they would enter my correct phone number but it never happened for over a year. I think the problem is now resolved.

I subscribe to WWE and tried to watch my pay per view live on my desktop which is connected wired by ethernet and could not watch, it buffered every 2 or three minutes. I have my iPad connected with wifi and it is so slow I don't even use it anymore. Even when I tried to submit this review, it said connection lost, try again. :(

The Internet works one day then the next it goes out with clear skies so there is no bad weather interfering with the satellite. I tried today resetting the modem and unplugging it over five times today and the Internet is still not back up.

I can’t watch a show without the internet buffering. It’s horrible service. I wouldn’t recommend it to anyone. Whenever it rains or the wind blows my connection buffers it’s not worth the money at all. I would never get this service again.