HughesNet Reviews

The gentleman was polite, nice and thorough in explaining how to better use service & streaming. The wait time on phone was not terribly long. He assisted in getting me some 'bonus' time, which I very much appreciate.

I did the bundle package and did everything I was told to do. But I went to the website to receive the $200 gift card and got blowed off and was just offered one of those bogus cruises. Not happy. Talked to a friend who's a friend and he checked everything. He told me the contract I sign works both ways to protect the seller and the buyer and so far the failer on your part voids the contract.

Still working out the bugs, at times can't connect to servers and it slows down at times but I'm still working on figuring it out. If you have any suggestions I will try them. I'm very satisfied with the installation of the equipment.

Since the day I got service a few weeks ago, my speeds are usually only 2 or 3 mbps! I don't get anywhere close to the 25 Mbps they promise. There's times I'm literally at 0 Mbps and can't use anything! I called customer service and couldn't get a solution. Once my two years are up, I'm switching!

Did excellent???? I asked for account change for payment on internet was done. I 'd like to know how much it would be for more gb's. I seem to run out of data early in the month. Can I get some kinda discount on my bill. Thanks for your service. I do expect a response to my needs. Thanks so much.

Horrible. When moving to a rural area, we never anticipated how bad the best option for internet would be. It is slow, can’t use multiple devices, and if you get your tv through streaming you’ll be out of your allotted data in 1-3 days and then it gets so slow it’s practically unusable for the rest of the month. And you can forget gaming altogether. Wife was expecting to work from home but the internet service is so bad she probably won’t be able to now. Don’t get this service unless it is your only option, you have only an occasional need for internet and you have low expectations.

I enjoy having Hughes Net. Just wish there was an unlimited Data plan!! I love to stream videos, watch Netflix, YouTube, and TLC Go, and my data runs out before my month. I have to keep buying tokens so we can use our phone and tablets. Also it keeps getting knocked out by the weather.

I was baited into signing up for an internet plan that they didn't even have by the sales Clerk. Management had to review the call before they would believe me. Once reviewed, they agreed and said Sorry they won't honor it. They offered much less, then didn't even honor that. They told me I could Cancel the service but then tried to charge me hundreds of dollars to do so, even though it was their fault and still within the first 30 days. I had to spend hours and hours on the phone until I was able to finally talk to someone who could cancel the service with no Charge. On top of everything else, the HughesNet installer left the old tattered satellite cord instead of replacing, so the internet that we did get was very slow with a Huge amount of latency. This was the worst experience with any company I have ever had given the poor service, lies, and overall deceit.

I find it absolutely absurd that you want to charge me $5.00 for a paper bill. I refuse to pay to receive a paper bill in the mail. This is how the billing process works for many years. Also, when I call you when I have a problem I would very much like to have a clear English speaking person. Persons with a very pronounced accent are difficult to understand. It was stated on this form that the problem was resolved. It was not resolved!!! Their offer was 3 months in a $5.00 reduced bill and I was to pay the remaining 9 months for for you to continue sending me the paper bill in the mail. For those of us that live on a fixed income $5.00 is a big deal. You should have exceptions for seniors and those on fixed income. We can't afford to have tv but use internet for paying bills etc... Maybe you should show your customers that they do matter and removed your absurd $5.00 charge to send a paper bill.

I first signed up because of the FALSE advertisement of $39.00/mth last month. Now that I've went ahead and joined for around $65 I'm hit with all the BUFFERING and SLOW BEHIND notices and I'm the ONLY ONE using the service...

The service was great during the trial period. After we sign a two year contract. The internet speed dropped more than half. And I am extremely disappointed with the service. They promised good service, but everything time we are watching a movie on Netflix, we have to wait for the buffering comes every minute. Extremely frustrating. Definitely do not get the two year contract. Once you signed the contract the quality disappears, sadly.

I had to call your customer service several times to get my early termination bill corrected. It was a bit complicated since there were 2 services and addresses. I was paying for my grandson's internet so he could finish his home schooling. We had problems getting the streaming up to par, so he could watch it with out waiting for it to download. Then when we moved from our old address they started our service as a new service not as a move. We finally got that straighten out when a new early termination fee was tacked on to my grandson's bill. After literally hours on the phone we got that straighten out. While all of this was going on they turned my accounts to a collection agency. They need to hire customer service from overseas who not only speak English but can understand our terminology and the way we think. I will never recommend Hughes Net to anyone.

Our Internet is no good, I went to Hughes Net because of the advertising on television that they were the best. Well not seen that yet and waiting on someone to fix it. Sorry that it has come to this but if I cannot use the internet it’s no good to me and paying for the highest price they have! Please fix it.

Service was garbage, I had to turn my WiFi off on my phone most days because internet didn’t work. Customer service is a joke. Tried to cancel my account and they all of a sudden changed the terms to my contract.

It was very good service. Not a long wait to get connected....Thanks for providing me with the right people for my problem. I would recommend Hughesnet to family and friends..It has a simple way to bring the city to the county.

Getting my internet to work on my desktop. They told me to go buy new wiring which I can't afford. That's why I'm stuck with you. Pay cheap get cheap. But you are now higher than the others. Can't wait for my contract to be over. I believe that is in October.

HughesNet is unable to correct problems with my Internet service despite several several calls and promising they would correct the problem but have been unable to correct it to this date. They promised tech support would call but they hadnt.

You need to offer better plans with more data. I have your best plan (50 gigs), and that is NOT nearly enough! This lasts me 2 weeks! I’m the only person using internet and only have an I phone and an I pad. I stream about 2 hrs per day. The tokens are very expensive! Not happy with your service at all!

It's slow even when it supposed to have high speed. My kids HATE it and so do I. They need a better quality service or something. They don't have high speed and I don't know why it's even being advertised. I really need them to do better with the reception.

They are good at what they do. They explain stuff to you. They take their time with you and go over everything. They also aren't rude. They are patient, kind, caring. They are reasonable with the prices and stuff. I would recommend them to anybody. Thanks. Have a good day. Have any questions call **.

The service seems to be fairly decent. I have not had any manor issues. The wind is strong here in the valley so of course that will affect the signal. Also I did not receive any info on how to pay my bill...or when it's due...

The service is great, but the types of plans you offer suck and your customer service when asking about service types is also lacking. I’d be willing to spend $200 a month for unlimited internet service. But I guess that’s “not available”. Even though that’s what you offer to people for the beginning of their contract. I’m hoping someone offers unlimited internet in my area soon!

Too bad there was not a negative number, because HughesNet is the worst internet possible. Their customer service is even worse, I will never buy anything from your company again. Lastly ** and the horse you rode in on!!!

I have a great experience with HughesNet. The signal is fantastic. And the customer services is excellent. I recommend it to others. And the installation did it's on time and very fast. The employees are very nice and responsible. I like so much.

It’s ok, slow at times and sometimes kicks me off but allows me to go back on right away, other than that, it’s not a bad service. Installers did a great job, didn’t leave a mess and everything was installed to my liking.

I kept running out of data. When I called in and explained that I would pay for more I was told that this was what I had picked. So for nearly two weeks I had very slow internet. I didn't care for the internet either. Leon

I was excited to learn I could have some money on my expensive cable bill. But once I was all signed up things changed. First I was promised a $100 gift card for signing up. But when I called to receive it I got the runaround. "You have to go to the company you purchased it from" Really? Never got the gift certificate. Then, if I watch the same channel for several hours (or leave the TV on if I go out) a screen pops up telling me the hopper is going to go into a stand by mode. Irritating as all heck.

This is a story that will be hard to believe and I am still waiting to talk to a manager about my experience. Real briefly; The previous renter of the house was told by customer service to trespass on private property and cut the wires and remove the currently being used (new customer's) internet transmitter! If they did not do this they would have to pay additional fees. Why does Hughes.net allow employees to tell customers to commit a crime!! This is nuts! It's nuts that this person listened to the voice on the phone! I had no internet then for over 4 days before Hughes.net fixed it. It should have never happened. Fire that employee or start training them better.

Netflix has trouble loading. Spent a hour and half on phone, we changed several settings, still had trouble that night loading. Tech said we had enough speed, .5 to .7 and Netflix said we need 5. Will be looking for other internet! I don't need 40 words to say I am not satisfied!

It shouldn’t be so hard to reach a representative. I entered my phone. Umber a dozen times into the automated system and it NEVER repeated it back correctly. I spent 30 minutes trying to make sure my payment information was correct when I should have only spent 15 max!! I love my service. But when a customer needs to speak to a human there should be an option. Repair your system.

Internet is very slow, cannot watch Netflix without the show-stopping and having to buffer several times, the computer moves at a speed similar to dial (definitely not 5G). The customer service rep lied to me, never called back. Choosing HughesNet was a bad move on my part.

I was locked into a 2-year contract with HughesNet for satellite internet service. During that entire time I was unable to stream videos or movies without constant freezing and buffering. Technicians came out and made adjustments several times, but the fixes were simply temporary. Poor reception would return later. At times I was even unable to download websites. I think the service was way too expensive for such poor quality reception and cancelled at the end of contract. Money wasted for sure!

Very pleasant and secure transition... affordable and safe... friendly and reasonable. Informational on all levels of service. Would recommend to anyone seeking a good Internet service with a friendly smile. Now was able to get under a crawl space and safely put in all the right equipment for the job with no mess and no stress. The internet was a success. Thank you very much.

We live in a very rural area and our service with HughesNet is far above any other service providers so far! Hopefully, we will continue to receive excellent service. We use Netflix with little issues and kids can use iPads and phones with no problems. I would recommend HughesNet to others in rural areas.

So far I am pleased with my hook up for internet with HughesNet. I am very happy with being able to stream with my new Roku I received as a gift without any interruptions. Also, enjoy the speed on my computer.

I wasn't happy to find out my Internet service cancelled. I was sent a replacement box connected it and then found out 3 months later it wasn't my box it was a relatives box and I was on their internet, found out when they owed money because they moved and was cancelling their Internet I called Hughesnet and they informed me I could pay their bill and keep their Internet or start over with my account. Had to have them come out and put a new receiver box in now. I'm like a new customer when I've been a customer for over 3 years, need to notify a customer when their account is cancelled. Had no idea. What a mess. Now I have my own Internet again. I love the Internet because I live in a dead zone cell phones don't work here. I'm just not happy with the personnel over the phone.

The Gentleman that helped me was very kind and very patient while he was waiting for my equipment to load, and he did his very best to make sure that my Internet was up and running before we ended the phone call! He definitely put the customer first, and I was very pleased! Thank you!

I asked HughesNet to send a person to look at their system installation as I feel it was not installed properly. For $125.00 they will send someone out. No thank you. I will not allow poor internet service to continue like this. Looking at all my options.

It was Very difficult to really get a answer on when my data is running out each month. I did finally get it kinda figured out. Dealing with your foreign support is difficult to get a simple answer. Suggest HughesNet address this.

We only use one tv for the wifi and we also headlined it but only device we can get is Netflix and it usually is pixelated and not even worth watching. Yes we've went into the setting and tried to change things still the same... just unhappy with the servers.

They were very friendly and helpful. They set up a text messaging to let me know when my bill is due. Also waived the tax payment that was set when had service installed. Also, my installer was very helpful and friendly. He was prompt. He also cleaned up after he was completed.

Monday through Friday after 7 pm it's useless, slows down to constant buffering. During the day on weekdays it's good. Weekends slows way down, also speed is up and down different times of the day. Can't stream YouTube after 7 pm on weekdays. Can't stream dish Ondemand after 7 pm on weekdays. And it's a crapshoot on weekends.

The customer support rep. I dealt with last was superb, in her abilities to solve my problem. The automated system was much less helpful. I hope the automated system is updated the next time I use it. Otherwise, The experience is always good with HughesNet.

Service is hit or miss. Internet continuously buffers on my TV's. Internet on our other devices are hit or miss, one minute they be cruising right along then the next thirty minutes will be buffering. Well, we're still waiting for the phone devices to arrive after four weeks so I can't review the phone service yet.

I am not very happy with your service due to the fact that I am always buffering. I was with CenturyLink before I came to your service. When I called about it your employee said that is what your service does. I would have never made the comment if I knew this about your service and customer service.

Nice and courteous customer service when I called to set up service and the installation guy was really helpful. So far, we have really enjoyed the very quick speed with HughesNet. We live in an extremely rural area of Deep East Texas but now have awesome internet. Thank you, HughesNet!

Had installed 2 years ago but I wasn't there for it. The tech installed the box in a room 30 feet away from the hopper. I ordered the 10 bits. I only use laptop to pay bills. Didn't work so I threw out laptop. Well my tv and hopper need internet but I never was able to watch on demand or live shows. So I now have customers that want to watch shows so I ordered new dish items and 2 year plan so tech installed and tested. Internet was at .9 Not even 1. So I called your tech to fix problem. Was told spend more money to make faster. I asked for money back. Never worked right for 2 years now. Was asked why I waited 2 years. I said got a new system and a tech that tested was told by your tech I need a booster to make it work maybe and I should go buy one. Was told to send a tech out. It was 130.00 and 100.00 for booster. So I am now Pissed. Headed to bank to stop payments. Pull the junk out.

No Complaints about the installation unless we are receiving poor quality because of it. The reception is horrible. It takes forever to get anything to load on the TV and my WiFi connections on my phone is so bad that it takes forever to even get anything loaded and it cuts out constantly. I am not sure I want to keep your service.

The product itself is very reliable but since I live in a very rural mountainous area, I experience intermittent loss of internet. I would recommend this product to anyone living in rural areas. The satellite dish itself is not overwhelming or unsightly. The installer was very informative and answered all of my questions.

The download speed for my service is poor to say the least! My hotspot on my phone does a much better job. The only thing that the service will run is Netflix! I'm very disappointed and would not recommend this service to anyone! The quality sucks and I'm considering getting rid of it!

I was provided with the service I was looking for. English as a second language providers are sometimes a challenge to understand combined with call centers background noise makes it hard to communicate. But despite all that we worked through it.

The first 20 days of service we were under the impression that the data started over everyday because when we checked usage it was always 50. About 3 days ago it decided to change to 17 and today it is 0, but to be honest it is almost as slow as it was at 50. I switched to satellite internet because I thought it would be faster but I wish I did not get caught up in this contract.

The guy who did the satellite installation did a great job. He installed where it wouldn't be seen from the front, and did a nice clean job with running the cables into the house. As far as the satellite service goes, it's not great. While speed measurements have been good (20-50 Mbps) files continue to download slowly and any attempts at video streaming have not worked at all. The bandwidth measurement tools used by HughesNet must have an issue because even when I don't log on it measures 300-400 MB per day. That's not possible. With only 20GB per month the limit is hit fast. Too bad this is about the only option I have, being out in the country.

This service is okay. The internet speed is sometimes very slow and at times just okay. The price is average for the service. I would recommend this service if one needs basic internet service and does not care particularly about speed.

Canceled service right after set up due to no improvement. Was advised I had 7 days to cancel without charge. However, I have been charged. Service installer drilled hole in my kitchen floor through to basement, unacceptable and did not clean up mess when he finished.

He came to help with my internet connection stuff. It is now working much better than before. No more pixelating and stops and starting. Hope it stays this way. Thanks a lot. Now if I can get my install rebate figured out.

I had received a flyer about HughesNet “high speed” internet and I could save money, so I switched. The WiFi is slow on my phone and iPad, very slow with attachments. And my printer and especially my tv have lost connection several times. I’ve had to reset the tv 2-3 times a week. Seriously, I don’t think I can stand this for 2 years. Update: as tapped on “submit”, my connection was lost again!

This service is horrible, the speeds are slow and at times it won’t even load anything. And I signed up through Directv, was told my bill will be 39 amount and got the bill it’s 52. And I guess it's a auto-draft deal no, Wished I never signed up for this. I do not recommend this.

Still waiting for the 3-5 business day call from technician? After 46 minutes on phone with someone who doesn’t speak English, it’s very frustrating. It never has worked right from day one, I told them to come get it within 8 hours, they said no, I have to pay and they can’t disconnect till February 2nd? According to FCC rules, I have 30 days to cancel? Maybe why they don’t want to disconnect until 31 days?

I don't like your service at all. I called before 7 days to disconnect it. After about 10 to 15 minutes of going back and forth with the operator, I was told I will have boxes sent to my address to return the equipment. Was told if I didn't return the equipment it would go on my credit. Still as of today, almost a month no boxes.

I have called HughesNet twice. Both times I spoke with someone who talked over me and wouldn't let me finish a complete sentence. They both said I'm getting the signal that I need to have, but I have yet to stream or Roku a show or movie that doesn't stop to buffer at least 50 times. A forty minute show will take more than two hours! I have bought an extemder, but that didn't fix the problem either. All I know is that I am paying for a service, that I can't receive 100%, and no one will even begin to help me.

When we signed up we were told it would be 25mbps. From day 1 we didn't get more than 2 at the most. Called several times starting with the day after we got it and it never got better. We couldn't do anything with it. Finally was told the best thing we could do was find a different provider, there was nothing they could do to make it work like it was supposed to.

Absolutely satisfied, service was professional and timely. Very considerate people to deal with, on time and friendly, knowledgeable and helpful. I would recommend them to anyone who asks me. I have always had very good experience with HughesNet. Always clean up after they install and ask if there are any questions before they leave. I would recommend them very highly.

Agent guided me step by step and waited to confirm I would be able to log on. He then explained all the information I could obtain at the tip of my fingertips using Hughes phone app! Agent was patient and attentive. Thank you.

I was on chat to ask to have my recurring charges on my credit card be stopped, and that I wanted paper bills sent. I was asked to hold while the Operator, (Benito **... or a similar close name) was going to look at my account... I said ok. After 10 minutes I asked if they were still there... no reply, another 3 minutes I entered '??' and still nothing... I was in red another 5 minutes and then disconnected, very disgusted and disappointed!

The latency is sometimes more than 8 seconds, between 7 - 11 pm. Downloading few megs takes hours updating cell or pc takes seconds in the morning but hours in the evening. On a new account the first 15 days the Hughes usage shows 100% available. Then the count begins. Hughes misleads you so you can not cancel after 10 days w/o penalty.

I have had internet problems for as long as I have had Hughes (28 days) without satisfaction. I have talked to quite a few of your people with no satisfaction. I finally talk to Mr. ** today and he knew what to do for me and I was very very satisfied. Thank you, Gale.

I really wanted to give it a 0 but I can't take it back. It really doesn't work for the money you had to pay. I called almost every day from the day I had HughesNet install because it was not working. And they want you to pay a termination fee even before you're 30 days or even a lot of people will give you a 30-day to see if it works for you and they know that their product is no good. They need to stop robbing people because they know that product sucks.

My experience with HughesNet is not favorable, it is slow and I spend hours on the phone with customer service and technical support. Do not recommend. It buffers if more than one device is connected and it took multiple attempts to get technical support on the phone.

The Netflix network kept on being dropped, on regular occasions. Some of my other networks were being dropped, but less frequently. The lady on the phone was unable to improve the system, and showed the system was fine. An upgrade was going to cost me another $40 per month, which I wasn't prepared to do.

Same old stuff on way too much for what you get and was told internet cheaper, no way... I wish I would of went with another company. My internet is way higher and I had better service when I had no satellite.

I requested assistance in how to pay my bill online. It was very descriptive from the operator so I was able to access the program and go from one label to another and find the screens I will need to pay my account. Also, he explained how the billing process worked. I was advised of the cost for every item and I appreciated the information, it was very detail.

I returned to HughesNet after a two-month nightmare with T-Mobile. Hughes gave me no problems with resuming service. No fuss and no muss. I was glad to get reliable service back at a lower rate. A pox on Internet service provided by cellphone providers in rural areas!

When deciding if Hughes Net would work for me with the sales rep I was told there would be no problem with my required VPN connection I needed to work. Once installed I called because it was a terrible service for that. I was told it wasn't designed for that and they apologized and now I am stuck with a service I can't use for what I got it for for the next 24 months. I have nothing to say that is positive about your company and I will gladly cancel once my 24 months are up. Terrible that you do this to people before it's installed and then refuse to do anything about after the fact.

It was really nice to have such a nice guy come out to install our service. He understood that we just "came out from under a rock" so far as understanding this whole internet business. He helped me understand the possibilities of our new service. Say thanks to him! We are enjoying HughesNet!! Thank you!!

We have only been a customer for a month. But so far I feel the speed is rather slow for the price and the fact it’s not unlimited is a huge downside for me. If the speeds were faster I would be able to accept the pricing better, given the limited options in my area.

I purchased the top speed and you cannot stream a movie or television show. The service is so bad that you may 5 minutes of the show before the thing has to buffer. I did not have a lot of choices so I ended up with HughesNet.

I have only had service for a month. Trouble watching anything on HULU and gaming. Disappointed in lagging when doing anything. Wish I had not signed up for the two-year obligation. Asked for help and was referred to a service that I would have been charged for.

When I signed up for AT&T Directv, I was very explicit about not wanting to have unexpected hidden fees. “Mark” assured me that would not happen—he was being upfront about everything. I made notes of everything he told me—all charges that I was paying. Imagine my surprise when I received my credit card bill and was charged $173 by Hughes Net—at no time was I told anything about this charge—unethical.

I was told that the service would be great for streaming movies and it isn’t. I cannot watch Netflix or Amazon video. Social media doesn’t work very well either. Very disappointed in my decision to go with Hughesnet. The service always buffers and only one person can be on WiFi at a time.

When I bundled thru Dish Network, I adamantly expressed my concerns, as my sister has Hughes Net. The salesman ask me what we would be doing with the WiFi. I told him that I would be streaming Netflix. My mom likes to play words with friends, which is not a instant game, and we have 2 iPhones. So far, I can’t stream while she is playing words with friends. I am paying 70.00 dollars a month and still don’t have adequate WiFi. Sad part is now I am stuck with a 2 year contract. I should have went with my first instinct and just done without!!!!

It is only myself and once in a great while a relative, but I ordered up the mid-range speed, and it doesn't respond well, having the "spinning circle" loading things up before it downloads. It, along with working with my Dish TV should be much faster.

I have had Hughesnet for 1 month and it is the worse decision I have ever made! I am locked into a two-year contract for a service that doesn't even work. I have to use my phone as a hotspot in order to have internet. DO NOT RECOMMEND!!

Good service. Hughes was the only provider in this area so went with them. Specials on the hook-up so saved money there. Only complaint I have is 10 GB is more data than I need but the smallest plan they offered so I went with it. Overall great experience.

The main thing to me was he was on time and completed the work as requested! It did improve our service a bit, still not as good as I thought it would be, but OK! I will be patient and see how it is in the future.

Terrible service! Cannot get consistent signal, which prevents accessing the Internet without excess buffering and being dropped. I spoke to their customer service representative (Adrian **) and he could only send a technician for a $135 service fee - I already paid for the equipment and it has only been 2 weeks). Bottomline: HughesNet is a terrible service provider and I highly recommend customers to avoid them.

Did not work on the day it was installed. Buffering, buffering and buffering. Installer saw it was not working and ran like a rabbit, rather than trying to fix problem. No follow up. Still does not work. Very disapointed with every thing.

The customer service representative was courteous and professional. She handled my questions with respect and accuracy. My issue was resolved and we discussed my possibly upgrading my service. So far all of my experiences with HughesNet have been good. I would recommend HughesNet to others.

My service is horrible. It never works right. It constantly stops and says it's loading. I hate Hughesnet and desperately want to get rid of it. I tried to call but was on hold so long I finally hung up. BIGGEST DISAPPOINTMENT OF MY LIFE!

He helped me as good as he could, he was Patient with me, tried very hard to help me but he said where I lived was why I don’t get good service so he said I’d get $20.00 off of my bill for the next 3 months. He said also the Internet is running as it should. Just isn’t going to get any better for me because where I live...

Our experience with HughesNet was absolutely terrible. The service was horrible from day one and we had problems with the person installing the equipment. I only had the service for two weeks before I canceled. And a week of that was spent daily trying to get the service to work. I also have a hole in my wall and through the brick on the porch.

We had Home telecom for almost 20 years. It became very erratic and downloading anything took forever. One game took 42 hours to download. This service with Hughes Net has been doing alright but some videos keep saying CORRUPT and won't show it. Plus, reading email, it takes a lot longer to be able to read them. I can't even get our RING SPOTLIGHT CAMERA to connect to it.

When the young man came to install the dish he was enjoyable and very knowledgeable about the company and what he was doing. Complaint: having to clean the snow off the dish to get good reception. I am happy overall, though.

Called ahead to let me know when he would be arriving and was right on time. Nicely stated about how long he would take and what the explained the process. He was very courteous and professional. Answered all questions clearly and promptly. Excellent service all around.

I was excited to get my service. What I found is very slow or non-existent internet at times of the day when I need it the most. Not very happy and the IT support simply consisted of restarting the modem which did not help.

For as much as you charge for internet we shouldn't be told we can only use so much on GB. You should tell people that if you go over you will be charged more. Tell you this after my contract is up I will be canceling and never ever going back.

My WIFI is worse than what I've ever had. :( I called the next day to let them know and it was blamed on weather in another state. I called the following day and was told that all my numbers look good and so it should be working fine. Well it was not. Constant streaming and spinning when I look up anything. I can't even go through Facebook without it streaming every single picture. I basically am using my DATA plan and going over my GB. This is costing me tons of money. I have never been so disappointed ever and I'm a positive happy person. Please contact me. **

The speeds are much lower than promised. The speeds are expected to be 25 mbps but I may get an average 15 mbps or lower. I find it hard to stream anything on my phone or stream on my tv. Sometimes the connectivity drops.

The tech who came was very nice and knowledgeable. He did his job fast and good. He was very fast at finding the area where he installed the cable wire. I was very happy with his work. Thank you very much.

Had a new HughesNet dish installed to get internet services. The installer did a good job and took his time to install all equipment the way we wanted and to make everything look good, he answered all our questions and when it was getting late he had no problem with staying until the job was done. We asked him to show us a few things with the hopper and he had not problem showing and explaining to us.

It may be a great service but did not work for me since I was having issues when watching tv. I have Sling TV at home and apparently it is not compatible with satellite network. In my case, the image was going black, freezing, buffering.

Installer was very nice and installation went fine. The internet service is not high speed. My phone works better on its own but it’s the best we can get where we live. There isn’t anything better. Maybe eventually rural service will be good.

HughesNet is the worst company ever to deal with. They guaranteed me a certain level of service. They installed It, and it doesn't work. I have at least 10 emails and 10 phone calls into them. They will not respond to fix the problem. At this point, I am contacting the Better Business Bureau.

We had a great technician! He was very helpful and had great customer service skills. Due to our lease agreement we were not allowed to have the satellite on our roof. So he reassured us that he could put the satellite in the ground and it would work just fine.

The hook up and installation was by far the best and most reasonable part of the service. They made it so helpful to be able to come out and install the service on the weekends as well as during the week. It helped out a lot so I did not have to take off of work and wait around all day for someone to show up. The actual service is very slow and once you have used your amount of GB for the monthly plan you've selected it slows down so much that it is not usable. I would not recommend HughesNet to anyone nor would I purchase it again.

Paying too much for the service that I am getting. Can't use my fire sticks, which was the main reason for the internet. Runs too slow! Would not recommend HughesNet for fast service. Plus now I have a huge disk setting in my yard, that the tech could of put further back. He never asked if it would be ok there. Poor service for the price!

The internet is very very slow. It's always lagging and when we are watching a movie it’s always buffering. It even says poor connection before we try to connect. I have to use my cell phone's hotspot because me and my children get frustrated on waiting for a good connection.

Internet service is horrible... after getting the service spoke with someone who actually installs HughesNet and he advised the service has always been bad... Wish someone would have told me before starting an account. Wish the company would do better by its customers.

We were sold on the promotional products of a 100 Credit split between our first 2 bills of 50 on each Bill and that we could have automatic payment for the day we chose of the third of each month. However, only the first month of 50 credit was given and our payment date was based on the day our service was installed. So that being said we called customer service and was told it could be changed to the third of the month but only after our bill status was a zero balance. And that I had to go online and enter for the rebate, well that was not told to us the day we agreed to the promotion and signed up for your service.

The Technician did a great job, the old system was out of date and so removed and replaced the entire system and checked out the entire system and it works great. Thank you so much. He was efficient and worked quickly.

The internet service we were sold was to be lighting fast. It is a slow slow network. I would like for them to come out and remove the the dish. The salespeople should notify the buyers about the terrible service.

The installer told me to go out and buy WIFI USB adapter, so I could tie into the internet. My computer is fairly new, so I don't know why it would need the adapter. I bought the adapter but have questions. He was to follow up to help. Didn't happen. I still have no internet.

Very slow. Would not and have not recommended to anybody. Feels like we’re back in the dial up days for as slow as it is. I’ve tried everything customer service said to try including turning data saver off and even downloading a new browser. Nothing helped. Takes between 60 and 90 seconds for a webpage to show up. Was promised when signing up that when monthly allowance was used up and the speed would slow down that we would still be able to stream a movie. I don’t see how that’s possible when I can’t even stream a movie at regular speed. No complaints with the installation just the speed.

By far the worse internet experience ever. Can't use Roku. Can't watch a movie without it stopping. Can't use my laptop without waiting forever for it to transmit. I'm so disappointed. I didn't know internet service could be so bad and now. Locked into a 2-year contract. It sickens me.

Horrible... service does not come in or powerful enough to do anything. We actually hotspot everything off our phones because the service is so bad. Customer service is a joke, had the satellite installed less than 2 weeks and it went out, someone came out to fix it and we still have no service. Worst experience ever.

When the technician arrived to install the internet service he did a great job, was on time and very friendly. He was very precise and thorough. He explained what he was doing and why, he did not leave until all our questions were answered and we were satisfied. Great Job!!!

Since a recent wind and snowstorm, my internet has not been working and I am a new customer. I am not happy that it is still not working. Is there a way someone can come out on a Saturday, February 1st to get my internet working again? Angela

The service is just ok. The speed of the internet is not as quick as I was promised. When downloading things and streaming Netflix there is a lot of loading time. Other than this the customer service has been great!

The Internet sucks. I can't even watch Hulu or Netflix. I really want to cancel the services. I hate it and I wish I never got it. Wasting my money because we still use our phone's hotspot. #Pissed!!!! I don't know what else to say besides can I get out of this contract.

I had mom internet put in around Christmas and internet has been buffering a lot and the price of $79 is a bit much. The only reason I got your service because Wow didn't reach her house, my son has wow internet service and pay $45.00 because if wow services her house would have chosen them instead a lot of buffering with your service.

I am very displeased with the level of customer service I received when filing an installation complaint. It took three separate calls to HughesNet before I finally had the issue fixed. Then, the internet service I was provided with is awful. When streaming Roku or Netflix, it keeps buffering. I increased my GB service, but it didn't help; and to make matters worse, I'm burning through the GB within the first week. I've never had this issue with another internet provider.

Installer put faulty equipment in my home and it didn't even have a phone jack which I requested. After complaining many times about the terrible service it was finally escalated to the engineering dept. After talking with them I was told it would be 2 weeks before they could be here to replace the bad equipment. Then I was told I wasn't grounded so I call and told them it should be taken off my home because if lightning struck it, it could cause St the worst a fire in my home. After 2 more weeks they finally scheduled a technician to come and remove the dangerous position they had put myself, my wife and my home in. It's not a company I would use ever again....

I was told I'd have unlimited data!! My data renewed 2 days ago and it says I have 42% data left on my plan??? What is going on?? Also had $27 credit. I was charged $80 for a $70 plan!!! I was given a promotion price and plan!! Fix it!!! Talked to 6 customer service representatives!!! Still no help.

The service has been horrible. Got service on the 1st. Rained for 1st week, signal dropped in and out. 2nd week they called and said dish need realign. 15 days of bad service. I've called every week, since having the service. I plan on canceling and going back to cable.

This is the worst internet service I have ever had. It is constantly buffering. Also, HughesNet continually tries to charge my credit card without permission. I am NOT on autopay. I am very dissatisfied with my internet service. I wish I would have stayed with AT&T. Their service is 100x better.

Internet is very slow and non-existent. I have a very hard time accessing information from my phone and computer. Very slow and unreliable. Rate of 50 dollars a month and then going up to 70 dollars is not worth it for the poor internet connection. I’m am very unsatisfied with the internet. Emerson

For me using 10 type of this HughesNet internet, my internet is too slow compared to my previous internet. I was unable to do lots of stuff on streaming, even watching video on YouTube. My kid have problems streaming his iPad.

We dumped SuddenLink due to our internet connection only working about 1/3 of the time. HughesNet promised to be ‘always on’... except, of course, if it’s sprinkling outside because - satellites. We still have to switch WiFi OFF on our phones to look anything up on the web. Movie streaming seems to be ok. Just don’t try to use a computer of any kind with this service.

I been having difficulty with the internet services since we made the purchase. I have made an attempt to cancel services but they promised it would be fixed within a few weeks and that I will not be billed until March. I will be looking forward to canceling if services are not better. I want to be able to watch tv from each bedroom in our home.

I was told that I would get speeds up to 100MBpS and I was lied to. I get no more than 20MBpS. Had to cancel several gaming streams because of that. I also do IT work and I can't download disk images, programs, or anything larger than 50 Megabytes without it failing. Will not recommend this service to anyone except for maybe the homeless.

I am very disappoint in my connection speed and how often we get no reception at all dread being under contract... Would never recommend to anyone. I was not told about limited access nor was I aware to get adequate connection our service would be around 180 a month... sad.

I moved to Maricopa in April of 2019. II am 87 years old and only stayed until September 2019. So I was there only 5 months, as I became ill. My daughter insisted to come back to Wy. and live with her, She works 24/7 so I need too much care so she is going to get help or nursing home. I started Hughes net here in Sheridan and I know we are suppose to pay extra if I break the contract, so I called Hughes net and told them my problem and this gal I talked to said they would ask MGR if they could help me, The Mgr. said they would help me and let me out of of the 2 year contract and now they are trying again, Please help me. Thank you so much.

My bill was explained by the Hughesnet Rep. as well as questions about our mbps service, the best that he could. We live in a limited internet and TV service area in the Piedmont of NC, with no cell phone service. We pay 61.79 per month for Hughesnet internet service ~ gen 5/WiFi with a 10MB service plan. Our allotted MBs are gone within 20 days and the internet slows to 0.28 mbps. We do not stream, or use Netflix, etc. Very frustrating!

Do not go over the installation information totally upfront when ordering the service. No follow up and no sense of urgency to resolve the issue. I spent over three hours of my time on the phone and installer and four days later still not connected. I wouldn't recommend to anyone.

The support person walked me through each step so it was very easy for me (a limited computer operator) to obtain the info that I needed. She was very friendly, efficient and most of all extremely patient which I greatly appreciated.

I made the call to Hughesnet and it was very easy to get ahold of someone. She was easy to understand and she understood me well. It took a short period of time to get the problem resolved as of now, she offered a promotion that would make it cheaper than original price, which helps in many ways, I cant wait to try out my gigabytes. Thank you.

Data cap used up in 3 days every month! I hotspot my phone or iPad when I need to browse because the internet connection is horrible. I wouldn't wish this God awful service on my worst enemy. DO NOT USE HUGHESNET SERVICE. If you truly have no options in your area, I suggest getting the best cellphone data plan you can afford, definitely cheaper in the long run. Early termination fees are how this company stays afloat. If negative stars were available, I would rate it -100!

Received e-mail. No mention of agreed monthly bill or why. If not in agreement I will cancel service. Bill had increased. Would like agreed billing in e-mail that I can review. Hughes Net not the best internet we have used. Thank You, Kenneth.

I would never recommend this service. Horrible, never worked. Cancelled after almost a year and still had a $355 cancel fee out of $400. Money took out instantly. Customer service is pathetic, they laughed...stated their "customer care page" talks about taking early termination and that my "contract" does not have it written. Get it people, their web page is your contract, per Gabriella **!! Also they changed my monthly payment without authorization or notification. Time for a class action lawsuit. Pathetic, useless service. Honestly it isnt service because if it was you would get something for it and you dont.

I called due to a billing issue. I was greeted promptly and he got my service working again without being transferred to multiple agents. I Highly recommend Hughes. We've had them for years now and their all around amazing internet. Never have issues with my connection to service. Great customer service and Amazing internet. Thank you Hughes Net. Very pleased.

Keep running out of data so upgraded and hope to acquire better speed. Insufficient data so went from 10 MG to 20 MG. I am running an iPhone at night for rain noise to help me sleep. Also am running one iPad at a time plus Hopper from Dish TV. Hoping to pick up more speed but doubt that it will help due to our rural residential area. The young lady who assisted me was very helpful and answered all my questions.

I had HughesNet installed in November 2019. Our experience with them has been awful, it simply DOES not perform to our needs as advertised. First and foremost, we had no idea that HughesNet would not work for WIFI calling. We rely on the ability to have WIFI calling because we live in a remote area and our phones do not work in our home, and not until we get to about 50 feet out the back door. In an emergency situation, we would not be able to call for help, this is DANGEROUS.

No internet. I do not have a signal. I guess we are hoping it is the weather. I am disappointed. Hope we can resolve before I leave again. This is my summer home and I leave my service on so it is available when I am able to come.

Am sorry to tell you that your service is not as good as you claim. Is it slower than my DSL from at&t. I have been shopping for better internet service and finally decided to give Hughesnet another try. I am have been so disappointed and frustrated since I switch to your service from AT&T. My laptop could not work normal since and every devices now is buffering all the time. So I need it either fixed as soon as possible or I will have to switch back to DSL. I am using it to work from home and I just can't work from home now.

Would like to be 10 dollars cheaper and not hide that it goes up after first year. I dont think it'll turn people away. Also more 2am to 6am data. Really need 25 gig more minimum. Install Was fantastic. Also the extras dont have expedited repair. That's very derogatory to the people who are not having access to anyone else with internet providers and can only afford this like me.

Can't watch, programming bad, buffering, won't download. Called. Told I didn't have enough internet strength. Have only been customer less than a month. Now told would have to pay much higher price. Rip off. Also didn't get 100 $ gift card. Told it wasn't their responsibility. I should have applied for it. Sad way to treat customer. Will be looking into alternative discussed.

Linking Blu-Ray Sony CD player a failure. We subscribed to Verizon for years and got discouraged at how quickly Internet service slowed down--that was their "Unlimited" product. Am happy with speed and Internet with HughesNet but Have called for both Customer Support and Home Technical Assistance (that call lasted around 1.5 hours!) Both technician and I tried very hard to arrive at the so-called "wireless" connection link! He went through several what sounded like protocol sheets trying to make it happen.. It didn't. Both the Samsung TV and the Sony CD are around 2.5 years old. BOTH worked for us and I subscribed to Netflix and Hallmark Now. Netflix needs to be renewed; would that cause the "wireless" not to come up??? PLEASE help me.

The technician that showed up to my house was very knowledgeable and experienced. It was a very humbling experience from the very beginning all the way to the end. I am more than satisfied with my service and will be recommending that to other people that I associate with.

I was connected to Hughes Internet and Voice service on 7 Jan 20. I was given a temporary phone number and was told my old number would be transferred from Comcast in 2-3 days. It is now 25 Jan 20 and I still have your temporary number. This is after calls to you and Comcast. The last call assured me my old number would be transferred from Comcast on 24 Jan 20. This has not happened. Your temporary number is useless for incoming calls and I am paying both Hughes and Comcast for Service until the number is transferred and I can cancel Comcast. To be honest, I am sorry I ever saw your TV ad. Surely someone can get my number transferred. It is **.

The agent I spoke to was easy to understand (thank you) and very courteous. (Thank you.) Definitely a 5 star phone call. We have had very good luck with Hughes service. Keep up the good work. I appreciate the fact that it doesn't take a long time to speak to an agent.