HughesNet Reviews

The young man that helped me today was very helpful. He was polite and patience with me, as I'm old and slow. I would recommend your company to anybody that I have the pleasure of visiting with in the future.

I had trouble paying my bill online so I called in to pay it. Internet was suspended. When calling in again to see when service would be reactivated the answer I received was in the next 24 hours. No service for 24 hours. Does this mean 24 hours of service will get knocked off the bill too because I'm not actively using it till it gets reinstated.

The rep was able to quickly resolve my problem. She was friendly but professional. I was able to change my autopay credit card successfully. I am satisfied with my internet service. It never goes down and the speed is fast enough.

I can't wait until my contract with your company is ended! This is the WORST experience that I have EVER ENCOUNTERED! If there was a way that I could get out of this contract without costing an arm and a leg, I would certainly without hesitation do it. I'm amazed that you haven't been taken before the FCC.

The installation was incomplete. Install dish. It worked for a week. One week later I ordered a booster. It wasn’t working. I called and paid for a technician. It worked for a bit. One week later. The internet failed. No email. Download time was impossible. No streaming. No music. And the second time to add a boost to fix the problem didn’t work either. The system is still not working. I have never had a worse experience.

The girl couldn't/wouldn't send someone out to fix the problem because my problem was so bad she couldn't finish the problem solver program... which should tell you I needed a technician. Got nothing accomplished and still no internet.

I had HughesNet installed on June 17th 2019. On July 17 2019 I call and requested to change my data from 20 gigs that I was told that 20 gig plan would work for my family. In July 17 were given our 20 gigs and all my data was gone by July 20 2019. We called and we were told that we used all the data in 3 days. So at that time on July 20th I had requested that my service be upgraded to 100 gig service per month. I have call customer service 6 times now over almost 3 weeks. As today is August 7th 2019 and I was told again today that I needed to be approved by management. Mind you I talked to a customer service manager on July 31st and was told that the 100 gig service would be available in 3 to 5 days. It has been 6 days and I no closer today 8/7 to having internet data. This problem must be solved by Friday 8-9-19 or I will cancel my service.

It was a good experience. The lady was real nice and respectful. She was so very useful. She answered all of my questions. She help me out. She helped understand my new service. I liked her a lot.. It so nice to have a person who was patient with me.

The interruptions while watching something I downloaded was not pleasant. And fact I would just turn them off. It was not worth it. Your rep. explained what my problems were and what to do if it continue.

I didn't appreciate one of your customer service gave me a price on my internet service and when I got the bill it was higher than what they told me. I was bought up that your word was your bond but your company don't believe in honesty. But that's ok. I'll work it out.

Associate was very helpful in solving my problem. I found her more helpful than calls in the past. I am not happy with the quality of satellite service, but customer service is good. The satellite service is not always reliable.

Called to see if our payment had been received yet.. Payment was behind and our internet was still off. The customer rep., Anthony **, was so very efficient and nice even though our payment had not been credited yet. He checked and extended our due date AND had our internet turned back on as well. Great service from this representative. Hope HughesNet can keep him. (Raise his pay!!??)

This has been a terrible experience. When I called to cancel my service, their representative stated if I upgrade I’ll have great service. I won’t have to worry about buffering when streaming online. They were wrong. When I’ve called, several times, I was told I couldn’t cancel service, without paying penalty. I explained they are not giving me the service I am paying for. There are times internet pages won’t even load. Spoke with supervisor and was told the same thing. There’s a penalty of $300. How can a company trap you in a service they don't even provide. Awful service. Awful customer satisfaction!!!

Your employees are always so polite and helpful. I hope I am able to stay with Hughes et when my contract is up next year. I am looking forward to maybe an upgrade. I always try to recommend Hughes Net to everyone. Thank you. Debbie

I am very dissatisfied with Hughesnet right now. I have had more trouble in the last 2 months than I have had since my service started. And right now I wouldn't recommend them to anyone. Thanks very much for letting me vent, but that's the way I feel.

They asked for certain info to "see if they were available in my area" and RAN MY CREDIT WITHOUT AUTHORIZATION TO DO SO! I'm disputing it and will leave them a review everywhere I can find! This BETTER come off my credit report. This is FRAUD!

Since day 1 my internet has been extremely slow. I have called and they told me that I am using all my data. I asked how. He said it is called livingroom 1. I told him that I have that and it is always buffering and never showing me anything. He sent a tech out. This poor tech said that he could not understand as he can not get a signal. After 8 hours of trying nothing. So when I called again they said, "Well we will send another tech with more experience" and they said that they were going to credit our account for 3 months for 20.00. I never got the credit and I have called again about that. The more experienced tech still could not get a strong signal. They now keep telling me that someone will call me within 48 hours that was 5 days ago. No one has called. I do not recommend using them as all they do is lie!!!!

The lady that helped me was very courteous and answered all my questions. The name on the account was changed and the payment date will be changed. Otherwise I would be charged an overdraft charge of $36 each month cause my SS check doesn't hit the bank until the 3rd.

Where to begin? I guess the very basis of the company would be a good starting point. By that, I mean their product, internet service. Not even in the ballpark of being an internet solution for anyone who is in need, of even the least bit, of internet connectivity. In today’s technology market I have come to find that anything is better than an internet service provided by satellites. Dial up may be slow, but it is far more reliable than satellite service. The odds are always against you relying on satellite communication for internet. It’s not a matter of “if” it will lose signal, but how often and for how long? And because it is so unreliable, you will find you stop using it and use your phone service instead.

I am well into my second year with Hughes, driven to this because where I live there is no real wired high speed option. The speed has never not once been what they advertise, and over time has gradually gotten slower. Perhaps as they con more people into their services, it impacts the speed to those already on it. On the plus side we have had little to no service interruptions other than for truly nasty storms/weather.

Updated on 08/11/2019: This is a continuation of my issues with HughesNet. First bad customer service! Also, supposed to have 25M download speed. It seems they always say you're getting this, but you can’t even open emails with this lousy internet (my 4G is faster). I also found out that to watch any one hour program on demand with 1080P uses 3-5G of data. Their suggestion is to change your viewing to 480 to use only 2G for an hour program. They don’t seem to care about their customers. I received a follow up call after I wrote a bad review on customer satisfaction, but all they wanted to do was say, "Sorry. I’ll elevate this. Is there anything else?" Really? If they cared they would try to satisfy us, but no such luck.

Questioned why bill suddenly shot up by 20$. Representative gave me the answer and found another promotion for future months. He was very helpful, and easy to understand. This was the first time I had to call about anything, and it was well handled.

I made a payment & got a wonderful person for help! She didn't just take my payment, she went over other things with me! She gave great customer service deserving of a 10 million! To be honest anytime I have called I received great customer service! My WiFi has been awesome especially for someone that lives in the woods! I recommend HughesNet for anyone needing a great WiFi service!

This is the WORST internet we have ever had!!! Very slow unless you are on computer between 2 am and 4 am. During the daytime hours pages will not load and internet is so slow you cannot even browse. Have called customer service repeatedly and cannot resolve the problem but will have to pay $400 to get out of contract. DO NOT PURCHASE THIS SERVICE!!!!

The tech rep. I spoke with was very helpful and patient. I was able to get back up on the internet with the merest amount of trouble and it was due to his being so patient with me, since I am 70 years old and am not tech savvy. I did appreciate his time and assistance.

Mail passing through. Date due and date entered and mailed. Paid and received what looked like a two month bill. It was not as all had been paid. HughesNet woman employee gave a very good explanation. As a senior this was very Important to me. Thank you HughesNet employee! Been with HughesNet for many years.

The recently installed Wifi in my house is terribly slow and that's with the addition of 2 extenders. The technician that installed it assured my wife that it would be better than CenturyLink but it is nowhere close to CenturyLink's performance. CenturyLink has reliability issues to be sure but when it's operating it's much faster than Hughes. I need a tech out here to figure this out.

HughesNet is by far the worst ISP I have ever experienced! Their sales department lies about what speeds you’ll actually receive. I’ve literally called them on the day my data cap renewed because my speeds were slow and I was informed that I’ve used all of my allotted 50 gigs of high speed even though everything was turned off and I wasn’t home. This is the epitome of evil corporation!!! I have never encountered a company that is willing to go as far as this one to lie, deceive, and take advantage of its customers with no remorse whatsoever! Of course they are based in Washington DC so I probably shouldn’t be shocked!!

She was very helpful. I called in to switch my debt card to another. She was prompt in helping me. I asked if there were any discounts for my account. She was able to give me a twenty dollar discount for the next three months, which I greatly appreciate it. Great customer service!

Case ID: ** The gentleman whom I last spoke with (he resolved my data depletion test) is an excellent fellow who should be promoted that he can share/teach his empathy to other associates. He I rate highly... the fact that I had an unresolved problem for months is the reason for your poor rating on the survey.

Terrible customer service. We have tried to suspend our account from Spring to fall and they keep charging our account and they give us a case number but that doesn't exist if we call the following month to try and suspend it again. They will not send a case number by e-mail, only by phone conversation and when you call back that call conversation never existed in their books. Then they put you on hold and never pick up the phone again. Also what they promised us what the internet would deliver is absolutely not true. We were told that we could watch Netflix movies and we can't hardly open a website.

HughesNet is the worst internet provider I have ever dealt with by far!!!! I have no clue how they are still in business. The customer service is just ridiculous and not sure how they are testing the speed but what they say is fine isn't at all. My opinion is they are outright lying to customers. I would highly recommend anyone even thinking about signing up with HughesNet to do whatever necessary to find another internet provider. I have been with them since October and I have had to call every month.

Intermittent internet availability became no internet on 7/31. Online process was unsuccessful and somewhat frustrating. It was complicated due to the tech stating what the action will be rather than conducting the testing simply and directly or stating the process while in progress to save time. End result prompted a $125 service call a week later.

Dish was installed and hooked up. Works good. With so many trees, the installer did a great job finding the right spot. The rest of the wire needs to be put underground, but will be placed under the ground when the garden is done.

This service provider is the worst one out there! I have had nothing but slow internet since I became a customer. I called back in April to cancel and they said they would upgrade me for one year and lower my bill. The bill was not lowered and I called to speak with an agent and first person I talked to was very very rude! He had an attitude the entire time as I explained I had an email from HughesNet from April with details on what my new bill would be. In this email it was very specific on the price and had everything line by line and as I told him what each line said he said well that's not true! So I then asked if there was a way to forward him the email back to them and he said "no we don't have internet here". HA. No internet at an internet company?

No internet. My problem was not solved. Was told to contact NETGEAR, which I did. They did not solve the problem. MY 23 yr old granddaughter got my problem fixed. I do not intend spending any more money on this. I WAS PLEASED WITH EACH PERSON I TALKED TO. THANK YOU.

The fellow was knowledgeable and helpful. I did not know I had been using up my 10 gig so I switched to 30 gig. How can I go online and check my daily use of gig? I had no idea I was using so much as I hadn't thought I was using it.

While trying to watch a baseball game my system re-buffered every 10 seconds. Hughes on the commercial touts how 5g is so fast, can be used by everyone all at once. Unlimited fantastic streaming experience. Not so. Internet is extremely slow. When I complained, a rep put two more data bits. Didn't help. I really hate paying for lousy service. I wish I could get cable where I am. I am going to see about getting another company that is more reliable and honest. The man on the help desk was using a standard script, clearly not American, and had a hard time understanding what my issue was.

First I was told it was a bad modem. Got a new modem today. Now they're saying there's something outside wrong. It's going to cost me $150 to find out. I don't think I should have to pay $150. Now if they had some kind of insurance and I was paying monthly on it like DirecTV does I'm thinking about cancelling my service with HughesNet because of the $150 service charge.

The man I talked to today as very helpful and friendly. He fixed all the problems I had plus gave me a better experience with my service. He also setup and made sure everything was working before the conversation ended. Thank you.

Ordered and was told service man could only come on weds not Thursday. Scheduled for between 11 and 2 and was a no show. No call with message. No email saying there was a problem. I called Hughes and they said the service man did not make it during the agreed upon hours. Was told to call BMB out of RI... I live in Vermont. Was told this was the only company when there are other dealers as close as St J. in VT. Disappointed and there is no other recourse except to complain here on this format.

The rep who helped me restore services was very helpful. He explained in detail what would take place and whatever he wasn't sure about he would briefly put me on hold to get me the information I needed. I usually don't have a positive experience with reps but he was definitely an exception.

We purchased HughesNet home plan to use for our small business. The promises were great, but after the first 2 months, the service went downhill till it was unusable. We canceled in November of last year, and today, (July 30), I noticed we are still being billed!!! After spending an hour on the phone with a manager's manager, they agree to refund $200 out of the $1800 we paid since the cancellation date. They even admitted we had called in to cancel, but said there was no way they could give us all the money back that we should never have paid. I know I should have been tracking this closer, but I am only the computer tech, I don't handle the billing! We think this was a criminal act. We think HughesNet treated us in a manner that was extremely unreasonable and unfair.

They drafted money out of my checking account without my authorization!!!! We moved, so I dropped HughesNet for another internet company. At the new location, the desired company for internet could not service us. I went back with Hughes Net in less than a week. Instead of putting me on my previous account, they set up a new account, and charged me $145.90 for early cancellation on the previous account. Customer Service with Hughes Net is atrocious. Very unprofessional, and rude. Every call is answered by a Latino speaking person, and half the time, I can not understand them.

Franklin **. 8:28 AM (3 minutes ago) to me. At the beginning of our contract the speed was about what we got on mobile hotspot. Usable but not great. Since then the speeds have degraded to frustratingly low levels. I get up early to take advantage of "bonus" data, but it frequently runs so slowly I can't even get my gmail to open, so the bonus data is also a lie. Contacting member services is as frustrating as trying to get live help from the IRS. They really seem to have no clue and their only answers are that "Your service is at the 60% threshold" (When I can't run a low-res YouTube video) and "try unplugging your modem" (When web pages don't load at all). Nearly all responses are pasted boilerplate answers. My experience has been that Hughesnet binds me to a contract and charges me for service they don't actually provide.

I was very pleased with Eric and his partner. They were very professional and got right into moving our satellite dish. They also gave me a better signal. I can`t thank them enough. The only gripe I had was how much it cost. It was $125.00 to raise my dish a few feet up. This was not in anyway a reflection on the techs who moved the satellite. This was Hughes net all the way. Thanks again to the people they sent out but the price was to much, Patty

My call today to customer service was hands-down one of the worst customer service call experiences ever. Eventually I ended up on hold for more than 10 minutes and was hung up on. But issues apparently were resolved but the car was excruciating.

I have constant buffering issues and horrible service with my telephone through HughesNet. I have called repeatedly for two years and have all of the emails and conversations saved to prove it and they have still not sent a technician out to fix the problem. Streaming television is the only television access that we have. We cannot watch tv for more than 5 mins without it buffering. Watching tv is all that my quadriplegic daughter can do. I am copying this post and it will go on every public forum that I can find. I have been hung up on three times just today, and by a supervisor as well. I think it is time that this gets reported to the Better Business Bureau.

Since Gen 5 upgrade, I have not been able to log in to my HughesNet to do things like buy & access tokens! Or even just log in! Five or more calls to support & hours wasted to no solution. My time is too important to chat at problems with the HughesNet community?? Are you kidding, I'm not in college or a teen? I just want someone at HughesNet to fix this!!!

When I first signed up for Hughesnet it took them to locate my resident to install and a blind dog could have located it with the directions given. When I am trying to watch a movie on Netflix is continuously is re-buffering. This is aggravating because never able to watch a movie completely. Trying to find a better internet service. Do not use Hughesnet.

I am having an issue with the billing dept. The bank sent a copy of the check to show it has been paid but Hughesnet will still honor it. The bank said that is all the proof I need. My attorney says it sounds I am dealing with a bunch of crooks.

Oh you want me to be accurate and responsible with my comments? Well, I will be specific and to the point. Internet Service Does Not Work. 866 Number Gets You nowhere! Have spent every day working from a Coffee Shop since getting this "Service." Self-employed people MUST AVOID at ALL COSTS or RISK LOSING CLIENTS due to the COMPLETE INCOMPETENCE of an INTERNET "PROVIDER."

When we had him install the internet he had to drill into the roof of the bathroom ceiling and he made a hole in the roof. We even sent pictures of the hole to your company. It went to a name of Raymono **. The Case # is **. Please get this fixed for us. Joyce and Bob

Pedro ** did a wonderful service for us spending 1 1/2 hours helping to diagnose problems, help reset password and march through all our 11 WiFi users except the Sonis. I will contact them this week to address loss of sound cubes in system on shared WiFi. Pedro is polite, patient, thorough, and problem solving expert down there in Brownsville. I rate him as a 5 star representative for HughesNet. Give him a raise or elevate to management tree growth. Thanks.

We were told we would not be billed for July service as we cancelled on the due date. We always paid a month ahead so when it was hooked up we paid for the coming month as a new customer. They never sent an e-statement as we requested even though one was promised. Service was sketchy at best going in and out. Customer service kept saying it was fixed. Called in June and was told by customer service for our trouble they would upgrade us for the rest of the month at no charge. We found a new provider and when we cancelled they told us we wouldn't be billed for July. Well guess what. They charged us for July plus the "free' upgrade for June. Hughesnet is a rip off. Now almost a month later they still have not sent the package to return the power cord and modem which they say they will bill us $300.00 if it isn't returned. Returned where?

We had 2 options in rural Utah, DSL or HughesNet. We subscribed to HughesNet and the service proved horrid. They cap usage and even if you subscribe to the largest cap, you will exceed your cap in a few hours of streaming HD tv. After continuous disruptions of TV, we called and customer service had us disconnect all devices except when we needed to use them and they convinced us to increase our plan to the max. It turns out disconnecting all devices when not in use will extend your service a few minutes before the cap and going from level 2 to top cap level extended our service to cap about 1-2 days. If you must use this service because of limited choices, stick with their lowest plan. On the lowest plan you will exceed cap in a few hours of HD TV. Even on max plan, you will exceed the cap quickly, so you might as well pay less and live with the capped speed and lots of HD TV disruptions for a few more hours.

Your technicians are very paction and courteous! with me and have been very, helpful to me and now it looks like it is all working! Thank you very much! This service is getting much better now! Thank you folks very very much!

After 2 supervisors and 3 agents later I had $113 STOLEN from me as Hughesnet provides internet service, they are not a collection agency! All they do is lie and no one knows what they are supposed to do or how to tell the truth! Way too much language barrier and miscommunication with Hughesnet and always trying to credit accounts because that's the only way they can show accountability for what they lie about and mess up!

The speed of your service is equivalent to dial up. Many families in our neighborhood feel the same way. You really need to look into this. Surely there have been other complaints. I try to run my small business and feel there is a higher risk for a breach. Unacceptable & trapped in a contract.

I had to make do with HughesNet and its Data Caps where I lived. When I sold the house, I promptly called customer service and informed them I was selling and moving. After I finally convinced the lady to stop trying to resell me on my next move and cancel service, she agreed, however I am still getting billed, on a service. I do not have nor ever want again. While I had service, I had trouble streaming etc. I think that was due to data caps. Poor service. Poor customer relations, can't stop getting billed. If this is what you enjoy, then this is the company for you and FYI, I had fulfilled my contract obligation.

The tech that came out was awesome, friendly and very professional. We had trouble with the computer, called Hughes net and he came back to check everything out. Turned out to be my computer needed cleaned up. Thank you Hughes Net and thank you for having such nice people to do your installation.

She was very, very patient with me as an older person trying to understand what to do. Had no understanding of basic words used in technology, she was able to explain it so I could find what she was asking me to do. Because of that I didn't just hang up in frustration and give up. She needs a huge raise and should be specializing with seniors (baby boomers!).

I was trying to install the HUGHESNET uses meter and received error was told call my PC manufacturer. It's HUGHESNET software not my PC manufacturer. So HughesNet should be able to help me with its software not my PC manufacturer.

Took me three chat sessions to complete task. First two timeout out after 2 min. while I waited for representative to complete tasks. Auto message said I had 5 minutes before ending chat. Ended less than 2 min. Representatives were helpful.

Spotty, often limited access. Now it flags everything as unsecured and is completely unusable. There has been NJ on damage or mistreatment of the modem or satellite. I called Hughes Net. They ran 2 "tests" then said both have to be replaced and I have to pay the labor. Why would I pay for their incompetence?

I called because I have no Internet! I got every answer under the sun. 1- It’s cloudy. 2 - There’s something wrong with your modem. 3 - You don’t have enough data. And his last one, 'Let’s wait until tomorrow and see what happens!!" Meanwhile I do not have any Internet! Not that I really had any to begin with!!! I have not been happy with the service! Can’t even watch a movie without it buffering throughout the whole movie!

Hughes network submitted my name to collection center for network I didn’t use for a day. They came to my house. Installed their network that didn’t work for a day. I called the technician the same day and he tried anything he could but it didn’t work, I then asked them to take it off so that I can get at&t because I needed internet urgently for my school. I returned their equipment with the receipt they sent me. After few weeks I was charged $318 for internet I didn’t use for a single day. Now they want to damage my credit by sending my name to credit center...I think it’s fraudulent and I’m ready to sue for damages if they don’t fix this problem. THE LADY I SPOKE WITH FROM HUGHES NETWORK TOLD ME SHE WILL CHECK AND RETURN CALL ME BACK in 1 hour. Didn’t return my call.. I’m giving them zero star.

We upgraded our service plan to G5 and added data. Since then our service is terrible. We called HughesNet twice and got nowhere with their customer service reps. All we did was waste 1 1/2 hours of our time. I will call them again and if we get nowhere, I will contact the NY state Attorney General. They advertise download of 25 mbs and we get 2 or less. Our upload is usually less than 2 and often less than 1 mbs. I asked them for a new modem and to send out a tech. They said it would be about $130 dollars because it was past the 30 day trial by a few days. We never were told about a 30 day trial. We did what they told us: move the new modem, disconnect it for 2 minutes, stand closer to it, etc. Nothing works and it is very very frustrating.

We had Frontier service. It was slow. We got HughesNet. Also slow. We bought a new laptop thinking it was our laptop. Speed of internet did not change. We are very dissatisfied with HughesNet at this time. We were told that Hughes was much faster than Frontier. This very untrue. At this time I would not recommend HughesNet to anyone. Do not like to be negative, but it is the truth.

The person that I talked was very very helpful and helped me with everything I needed done. Thumbs up to HughesNet. I enjoyed my experience with the person on the other end. I like my internet but it does tend to disconnect a lot but I do enjoy it.

I was very specific what I needed the internet service to do and I was told it was perfect for that. I was also told I had 30 days to cancel without paying any cancellation fees. When I got it it didn’t work with my VPN. I called tech support and they said no it will not work for that so I called to cancel and was told I would have to pay a cancellation fee. It was only when I pitched a fit and threatened them did they finally say they would waive the fee. So no I will not recommend HughesNet ever.

Very good experience. Chris was extremely helpful. And he was so kind about my illness. I know that is not a part of his job but I am thankful he talked to me. I hope if I call back I will get him again. I would rate him a top 10!

DO NOT go with HughesNet. IT IS TERRIBLE. I live about 8 minutes out of 'town'. Not in a very secluded area. When I called about getting internet, they told me it WOULD work in my area. They supposedly checked the signal before they installed the internet. I literally have to call one a month. I have tried to cancel, but of course I signed a contract and can't get out of it...even though I NEVER get to use my internet which they can clearly see from how little I use it. I WILL NEVER USE THEM AGAIN, for anything. SERVICE IS AWFUL.

The guy who put up the dish acted like he just crawled out of bed and didn’t even want to be at our place to do his job. Left the other dish he took down to place Hughes dish and just left it in the yard w/out saying a word!!! Crappy service, I should have listened to my instincts and hung up on the salesman immediately! As soon as we can, we will get out of contract if it means paying. It took me 3 times to call and finally talk to someone, but then they wanted to sell me the the most expensive package available. We will never refer HughesNet to anyone else.

I am tempted to rate them 1 star. This is the worst and most expensive internet. The equipment is $499 with a 2 year contract. Only one person streaming and still not sufficient. Contacted them several times and they always seem to have a reason why it’s not their fault. Also want $125 for a service call. Ridiculous! Can’t wait until my contract is up! My advice...choose anyone else but do not choose HughesNet.

HUGHESNET is BY FAR the worst internet service I've ever used. The internet is EXTREMELY slow, in and out all day and night even when the weather is "perfect". Never have I dealt with such a disaster of a paid for service. When an issue is reported all you want to do is run tests, the same tests every time we call. Of course when the tests are being performed, the technician on the phone is adjusting things to make it "better".

Very polite and proficient, he answered all of my questions, didn't acted rushed or distracted. Very personable. I was also pleased in a short wait time on hold before speaking to him. One of my pet peeves is on hold forever and then they want you to repeat everything again.

From the call to their customer service department to order the service to the installation it was all a good experience. The customer service person was informative and helpful. She got the information she needed to recommend the best service option. The installer was excellent as well. I am very pleased with the service.

In my phone "interview" when I was setting up service, the representative knew that we ran a business and needed wifi calling. Wifi calling is absolutely horrible with HughesNet. We could of avoided a week of nonsense had the representative listened to our needs.

In short, Hughes fraudulently deducted 2 months payment $404 without my authorization which is illegal. I also incurred NSF fees because of this ERROR $120. The fees have already been deducted by my bank. I want a full refund of the $404 to bring me whole. Those are the facts. Bad bad mistake by HN.

End their billing requests (?) & have sent equipment back. Called 3 times to discuss but I keep getting disconnected & they never call me back after I’ve remained on hold each time for hrs. What to do???? I’m done!

Still very slow, it is better than nothing, but very slow. With a 2 year agreement, you are stuck if it works or not. But it will do. Hopefully, for rural areas there will be upgrades and better service in the future.

Make promises they don’t keep. Very misleading, and bad customer service. If I could of gave 0 stars I would have. The service sucks!!!! You claim you have 14 days to cancel without a penalty but that is a lie. Your whole company is a lie. Your sales pitch says one thing and don’t deliver. Nothing but a headache!

This service is crap for $20 more than what we was paying through ATT. But unfortunately it’s the only provider that comes out this way. We also have to have two different routers for our phones and then TVs which is odd.

I was hoping to experience faster service. Downloading during certain times of day is quite slow. As I do not stream and only use email and Facebook socially, it’s not a major problem at this time, but will need to work from home on occasion in the near future.

Please do not call before 9AM central time.. >>> You tell me I have unlimited data, I understand that once my small amount of regular speed is used that it drops to very slow. My issue is that unlimited means it is always available but slow, but your customer service says NO, it is stopped. So unlimited is not correct? Do I not understand what your definition of “Unlimited” is? Your customer service kept saying I have “unlimited Data” but it was all used up. How can unlimited be used up? Please explain this to me! One unhappy customer! Jack

The installation went very smoothly. The installer was very pleasant and professional. The service is very good with just 2 people online. With other family members using the internet, service is very slow. We had to buy a booster to help with the internet speed.

I am very happy with HughesNet. I will recommend you to my friends. I don't have to wait for computer to come on anymore. Why didn't I call you sooner to change my service? Instead of putting up with Viasat as long as I did. I would never go back now!

I’ve had this “Service “ for two weeks. I tried to check on the data used but the data tracker did not work. I called to ask a question about it. The next day 7gb disappeared. The next day the rest of my 10gb was gone. I called and complained. I was told over and over and over and over it was my fault. Very suspicious it happened the day after I called. I do not stream movies. My husband and I only check our email and shop online. It was impossible that we used 10gb in two days. The operators and their supervisors don’t care about customers. I was warned by neighbors about your poor service. If I can’t get some satisfaction I will cancel.

All interactions with ordering HughesNet as well as installation were excellent. Yes, I would recommend Hughes Net to a friend. The tech was on time, professional, as well as informative. I have only had HughesNet for less than a month and so far I am pleased with this product.

Firstly, I was sold 70 GB for about $70 a month. No one ever mentioned that it was really a 20 GB deal unless you are actually up at 2 AM. It’s a common sales gimmick and it is unethical because it is not forthcoming. And I’m telling you this as a salesperson! Secondly, the speed is ridiculous. I’m doing speed tests when the Internet doesn’t even seem to be working that are showing download rates of .81 mbps. Not 8.1 mbps, .81 mbps! And that is when I am hooked up to the router via an Ethernet cable. If the reason is because too many people are on the satellite, then you need more satellites or you need to increase the efficiency of the satellite. Either way, your service sucks. But you all know that you got me because we live in an area where satellite is the only way to get Internet service so I don’t suppose filling this survey out is going to result in anything anyway. Lee

Very very very very slow. It takes forever for anything to load. It’s starting to affect my work. If something doesn’t change really soon then I will be switching internet providers. It’s like “watching paint dry” type of slow.

I called to see if I would have strong internet With HughesNet and spoke to a gentleman that sold for all the internet companies. He was reading off of a written script so I needed internet badly so said to come hook it up. After the hookup I had to call every day and was never able to use it. They told me I needed to buy another stronger one so I canceled.

I am not happy with how slow the internet runs and how it lags. You flame it’s fast enough to stream. Which yes you are right it is once you finally get it to load. It is like even if you're just trying to search something on the internet.

Because we use the ring system, I take online college and stream from providers like Prime and Netflix. I knew that I was going to have to upgrade to 50GB. I can't even process my order on your website. I keep getting some kind of an invalid character error as well as cannot contact server error. Not cool.

Having recently moved from an area with Charter, I am impressed with the speed of the internet. However with streaming services and camera/security systems on the rise you all are a little tight on allotted data and little high on prices. But being rural I guess you have the better of our situation.

I am very unhappy with the Internet speed, or should I say slowness. This was supposed to be fast and it is very slow. Some shows are unwatchable. We do not live out in the country. Our satellites have nothing blocking the view/sky. Very disappointed.

When we are streaming it has to pause to refresh very often and we are not able to stream on Hulu or Vudu at all sometimes. We are never able to stream on two separate devices concurrently. In the evening we are lucky to even stream on one device, this is only our first month of service and I will not advise anyone to use your services if this isn’t taken care of.

First of all I cannot do WiFi calling. Second of all to download a game from Mlb buffers forever and is blurry. The 10 gig was not enough for the money. I wished I would have just took the $60 a month and bought the sports package on my DirecTV network. Now I am locked into a two year contract and this service is so bad. I should have just kept my AT&T Mifi.

Extremely slow WiFi. Constantly buffering on perfectly clear days. You would think full signals would give good speed but it does not. Not happy that I’m now stuck in a 2 year contract with horrible internet service. I’m the only one using the service but it’s almost like I have several connections on the modem.

It’s extremely slow. Not happy with this service at all. I have to wait too long to watch or download because it’s slow and if I am trying to video call my kids it take up to 30 seconds before it connects.

I am not happy with the quality of WiFi we are getting at our location. Streaming is VERY slow and it’s always interrupted, usually last 7 pm. I do have a phone line and it’s ok. I plan on calling to cancel, I am still in my 30 window of when we got it.

From the first day we had this service installed we were dissatisfied. This Internet never worked correctly and always was super slow. We cancelled our service in less than a week. I have never been more dissatisfied with a service.

Installation tech was great and that process was very smooth and efficient. HughesNet has been diligent in follow ups since installation. The actual internet service is far superior to our previous service! I highly recommend HughesNet, especially in a rural setting as we are.

There should be a 30 day out. People don’t realize they are buying data and not speed. This is the worse internet ever. You must rely on cancellations for $400. I will probably pay and get out. Very dissatisfied and now I am stuck.

Don’t get HughesNet internet!! The person who sold it to me promised a 7 day trial period if I was dissatisfied. When I called to cancel they refused to honor that and told me there is no such thing and I had to pay a $400. Cancellation fee. So now I’m paying $80. a month for 2 years for internet that’s super slow and doesn’t work half the time. I can’t stream anything because it’s so slow. I can barely load my email most of the time. I also use it for work some and that’s even worse. What should only take 1 hour takes at least 2 or more. Internet quality is very poor and the integrity of the company is even worse. Don’t go with Hughesnet! Get Viasat or something.

My iPhone is faster with the WIFI turned off. This is the worse internet I have ever seen. Not fast. Extremely slow. Very DISSATISFIED. I would not recommend this service to anyone. I'm calling to have service removed from my house. If I can't use it then why pay for it.

Speed and strength not great. I work from home and use Google Earth to do my job. I said this when I signed up and was told the package I chose would be fine, but now it takes FOREVER to load. Pretty frustrating & disappointing.

I did not have to wait on the line, I was able to speak with the Representative (Ivy), I stated the reason for why I was calling... which was to change contact info on my account which was to give my new CELL PHONE # (**). She was VERY-VERY POLITE AND HELPFUL **. Took care of the matter in which I was calling about very promptly. Thank You, Ivy! HAVE A GREAT DAY & A WONDERFUL WEEK.

Spoke with an Anthony about extending my due date due to a financial hardship. He took care of the matter very professionally and in great spirits. Highly recommended. He also helped in getting my wifi to stop rebuffing as much. Much appreciated.

This was the the worst service l ever had, Hughes Network is a joke, was told at one time I would not be charged for all the bad service then l am charged 370 dollars for disconnection. What a rip off. l will spread the word about your false service. Will not post this unless maybe you can make this a little right.

Internet goes offline frequently. Does not connect to the internet well. Sometime buffering occurs for an extended period of time while watching Youtube or listening to pandora music. I am very dissatisfied with my Internet service. Please help with this problem.

Having trouble downloading games on Xbox 1. Hughes CSR suggested doing so at night during non peak hours. Added four Gb. to assist with this. CSR was very well trained and knowledgeable. Internet working fine now that we have been educated.

Jasmine was most courteous and helpful. I would recommend HughesNet to a friend or anyone. I have been a customer for a long time and will continue to be a member because of the great customer service I have received. The service is costly, but worth it so far.

From the phone call to set up service to the tech fixing the problem, service was excellent. Both guys I dealt with were personable, knowledgeable, helpful, and professional. Thank you for great customer service. Have a good rest of your day.

The service has not improved since it was installed. You cannot stream TV as was the intention. It does not allow you to stream using Hulu because the IP address changes so frequently, the connection drops out and to reconnect takes so long that the connection times out causing you to have to re-log into Hulu approximately every 10 minutes using all the data just to reconnect. You misrepresented it as a streaming service and it is clearly not that.

The service is SLOW and they will slow it down even more if you don't make your payment when they send you the email even though you have 30 days before you are late. They also want to charge you $5.00 a month to mail you a paper bill if you do not give them access to your bank acct. I never signed any paperwork saying I agreed to the $5.00 charge as they sent the bill to my email & paper and I paid it online. I had to fight with them than a few times and they would add it back on thinking I would not noticed. I canceled the service on 7/4/19 and was paid up to 7/18/19. I was told I would have to call back in about my refund after the 14th.

I have more trouble out the modem I had to have 4 in the last yrs and I have 2 neighbors that live 1 house and 3 house over never no problem and I don't understand that take 3 weeks of call them every day. 10 times same stories over and over. Then take 2 week to come out. I'm a disable lady. No phone because their service cell doesn't work good either. That why I have Hughesnet but it coming be a problem when disable!!

HughesNet is by far the WORST internet I have ever had. You should treat your customers better than you do. Your company is the worst and I am making sure every person knows it. Ya'll lie and say it's unlimited and it's not. Your price when you sign up is a lie. Y'all made my bill higher and higher every month. Not only that y'all asked me for a family members name ya'll really suck as internet provider. Ya'll have earned a bad name.

Dish on the ground, from Amish offers but now unresolved, will switch to Frontier. Could not get resolved so will be much cheaper with another company. The girl tried 10-15 times but it would not work. My husband was not happy with the service.

My phones do not work right, my internet is slow, what I had was oh so much better, I thought Hughes was a TV station. I've been misled, I need help, Hughes will not fix the mess they have done to me. "What can I do?"

Your representative was very responsible in the explanations of my question. She was very helpful and took action to fix my problem. I really appreciate her honesty and her help in understanding. Thank you for having such a bright, friendly representative.

The rep was very good. And I was very satisfied. My problem was solved. She took care of my problem. It did not take a long time to do it. Because she knew what she was doing. She need to be rewarded for her prompt reaction. Thank you.

Slow to no internet service for months. Many calls to Hughes. Always the same answer... "Need more data". At present I'm on the maximum data plan for Approx $150 month. After increasing the data, the problem persisted. Tech support advised me I have too much loaded on my service. This is absolutely untrue. I have printer, phone on standby. My computer is the only active equipment. Finally a service tech tells me there are errors showing on the satellite and placed the repair order up one level. Someone called my phone on Saturday morning. (Sounded as if they were inebriated. I still have the recording on my phone.) To make a long story short, no one EVER contacted me to verify repair. I phoned and your representative advised me it was "fixed".

Very polite and respectable person who took care of my problem due to the fact that my wife and I are both handicapped and and to get on the roof to take the radio off the heat dish. Please send a technician out here to remove it. He waived the cost of the technician coming here which I thought was very nice to us being handicapped. We did not have trouble with our system. It was getting to be too expensive since we are both on fixed incomes. We very much like the HughesNet setup. I would recommend it to other friends. Thank you for do you serve your equipment and you should be getting it back soon.

I have notice that during thunderstorms I have lost connection with HughesNet, I am thankful that it wasn't off for a long period of time. Is there a phone number where I can call and report outages if it should occur again. Thank you, Barbara.

Internet is slow, constantly getting "low bandwidth" alarm, was told by tech support that HughesNet is not good for streaming, sales team did not iterate that when purchasing. Great service for just internet. Will leave after contract is up.

Phone helpers were very difficult to understand. Apparently were not able to understand my simple problem that computer had become very slow and wife's phone would not work in front room where receiver equipment is located. Said I was getting higher signal intensity than what I was supposed to get. Based on the weak signal, poor service and high rate, I am strongly considering changing service.

As usual I did not get an English as a first language customer service representative. It took three people to finally come to the conclusion that yes, I could get a reduction on my monthly bill. Why do I have to go through all the hassle every year with your company? It takes an average of 35-45 minutes out of my day to deal with this. And why can I not have a written contract? Is there something hidden in the fine print you don't want me to see? More questions than answers. Not happy with the situation. Barb

I pay for internet speeds fast enough to watch Netflix supposedly, I can't even use my internet to listen to music on my phone. You charge an outrageous amount of money for complete garbage internet service and won't let me get out of my contract without paying over 300 dollars. Ridiculous, your internet is not satisfactory and you want to charge me to break the contract. Unbelievably terrible company. Do not know how you can stay in business. Should be shut down and sued by everyone you are screwing over. Should be illegal doing the things you do.

I live in a remote area. At this time, Hughesnet is the only internet provider. I’ve called and spoke to numerous customer service agents and with my 2 year contract, I can’t get out of it. The last agent I spoke with was at least courteous but only had one suggestion other than the other agents. I tried downloading movies to watch during the day at night. The agent said it would download during the night and I wouldn’t have any interruptions the following day. An hour and a half movie takes me at least 2 hours because of the download every minute. It didn’t work. One month down and 23 months to go. FOR PETE'S SAKE, do something!!!

My Credit Card was cancelled about three weeks ago because of fraudulent charges showing up on my account, from a fraudulent company. I thought I would have a new one by now, but still waiting for my bank. HughesNet sent us notice that the automatic payment did not go through. I contacted Customer Service, and Ray ** helped us through the process to get our bill paid through another card. He dealt with our difficult cell phone signal, and some garbled information, and got it all straightened out. Good Job!

I purchased HN six months ago. Frequently the speed dropped and made streaming extremely difficult. When I called HN I had to go through the hoops while the very polite and patient agent went through his script. Usually they fixed it or unchanneled it to tech support who usually fixed it. Then bingo down it goes AGAIN. The last three times when I contacted HN, I emphasized this was a repeating problem and still I had to go through their script/procedures. What does it take to get HN to live up to their contract and advertised promises? Presently I am waiting for the tech dept. to call me back, which usually takes two to three days.

Catherine your Rep. Was very instrumental in helping me to redo my password. She followed up with a call back to let me know the system was fixed. She was very courteous and enjoyed talking with her. She is a great representative for your company.

The CSR I talked with did an awesome job directing me and getting me set-up for repairs. Ray, the repair man has been here before. He is a great asset to your company. He is fast, professional, so nice and funny too. Thanks Paula.

Now over the weekend I don't get as good signal that I did get before. Had some winds over the weekend. I don't think I will go any where else. Have not problem with the wire it had just rubbed along the side of it.

HughesNet is a horrible rip off. They lie to you when you sign up. The agent told us with the most expensive plan we would be able to stream shows and not run out of data. The data lasted three days. We called numerous times and spoke to people who barely spoke English. They throttle you and expect you to buy “tokens” that are very expensive. I would never recommend them. Better to go without because in the end you are just throwing away your money.

Where I live there aren’t really any choices. Hughesnet has always been slow - painfully slow. Then I’m told that I have to suffer for 20 days of slower than the normal slow. That’s crazy. I use my phone data to do necessary emails. I’ve lived here for more than 20 years, no service ‘upgrade’ or package upgrade has ever been worthwhile. Sorry but Hughesnet is horrible.

The technician I spoke with was very helpful in explaining and solving problems that I had. I highly recommend this service. I was treated with respect and understanding. Was also very helpful in explaining to me about other services and how everything works. Despite my concern everything was taken care of.

Unable to update phone and method of payment because the website continually said it was not a valid phone number or address. The agent assured me that the plan we chose would be fast and reliable. It slows down to half speed after a couple of days and we then have to purchase more. The website and service itself are unacceptable and the representative of HughesNet lied to us and misrepresented the service. We signed a 2 year contract and are stuck. Extremely disappointed.

We were trying to get faster internet in a rural area and HughesNet sounded promising. Unfortunately, the reality did not live up to the promise -- our internet remained too slow to do much of anything. Therefore, we switched to CenturyLink when they finally brought higher speed to our neighborhood. Although our reason for cancelling was poor and slow internet service, they would not waive the cancellation fee of $265. If HughesNet is your only choice -- that is a bummer. Expect slow internet and not great customer service.

Ridiculous.. I have complained about my service from day one. Can't even stream a simple movie. Didn't realize I was signing a contract for 2 years for a service that I have no connection to do anything with. It's a joke!! Will not released me from a service that will not even stream a movie without losing signal or buffering for hours!!

Have had HughesNet for internet/satellite TV for 9 months (no other choice where we live). Connectivity has been extremely slow (always under 5Mbps and most often under 1Mbps) and unreliable - drops out seemingly at random and no one has been able to correct the situation despite multiple calls. Most recently, we were told by HughesNet customer service that if we upgrade our data plan, the speed would no longer be a problem. I stupidly believed her and paid for the upgrade. That change did not improve the speed whatsoever.

Router not working with Roku tv, not connecting with internet on tv. Also not able to access my monthly usage page. After trying many times to fill in the proper blanks, I gave up. I have in the past accessed this page many times so it seems I should still be able to download it.

The associate helped me very good. The service was very awesome. He was very knowledgeable on every subject that I needed. I will remember recommend Hughes Network for all of my friends and family because it is the best internet service that I've ever had.

I've been locked out of my email accounts for a few weeks. I Live Chat and Call. They can't do anything at the time of the call because the person that unlocks the email account isn't available at the time of the call. They give me a work order number and say it'll be addressed the following day but it isn't. This is unacceptable. I pay $70 a month for a service that I can't use. As soon as I find an alternative I will drop this company. THIS IS UNACCEPTABLE!!! I use my email account tied to bill payments. THIS IS UNACCEPTABLE!!!

I have had horrible experiences with my internet with HughesNet from the start. I can only watch about 3 episodes on Netflix then my internet won't work. Called to talk to people numerous times and was told it's fixed then it does the same thing. No other devices hooked up to internet but our fire stick in one room.. pay for a month only get a few days use out of it. Definitely will be canceling soon!!!

You took $1 out of my account without my authorization! You stated it was for my protection and that the money would be returned after 3 days. It was 8 days when I called to ask you about it and it had not been returned yet!

This whole experience has been horrible! Wish I had read more reviews before signing up! Slow internet! Went to higher package, said it would be for the same price as promo. Price wasn't reduced, no better internet. We have to sell, move and quit job very unexpectedly from NC to ME for family emergency and can only be offered a $400 fee!! We will NEVER use HughesNet again and will spread the word EVERYWHERE to never use HughesNet! Despicable company!!!!

Very disappointed in the process of helping customers solve problems. In May after 2 hrs of numerous phone transfers and speaking to six different people I still have not received my refund. Today same treatment. Too many different depts for one company. Looking for better option.

The service sucks! I downloaded this app to monitor the signal strength and it’s very low but they want too charge me $90.... Can’t stream anything. It’s constantly buffering! Speed is very slow and their bouncing off of other providers satellite.

When I changed my p/w from ** to ** I discovered that when I tried to log-in, the space for the password was too small (in spaces) for my new p/w. On the second call, the first did not have a solution and proceeded to set up a new account in my name. I hung up and called again. This time the individual was able to solve my situation and set up a new p/w that was short enough to fit the log-on block. It now works OK. Thanks for the knowledge of the second person I spoke to.

We spoke to one of your service assistants two days ago and received the best information possible. He explained how your service works and helped us understand. We did not get his name but are hoping you can find him. We have upgraded to your highest level. Thank you and him.

Slow service. I think it was MY BAD. One time I found it unplugged. I can't keep up with dates. I am so sorry for my craziness. I do get a check in my defense but I messed up one day. Not sure if it was this date. If not I apologize for whatever day it was. Yes, I would recommend HughesNet. Thanks. Marjorie

Since new Dish installed, response time doubly slow... When I contacted your representative, he said "your" response time is 31. Then declared the encounter with me "resolved." When I had the local tech out. he said the download speed was 7.44 max 13.32--upload speed 5.34 max 5.34. Please help!!!

Speed and reliability is horrible. You can't stream from any services without frequent interruptions. Service has dropped completely in the middle of important meetings. I would really like someone to try and resolve this or the opportunity to discontinue service.

I recently had internet and phone satellite service installed at my new house. The installer was very professional and there were no issues with the installation. The only problem I am having is that I cannot send photos as attachments using either text or email using my iPhone, iPad or PC. Called tech support numerous times who could not do anything to fix the issue and informed me to contact Apple. Then after calling Apple support for my iPhone they were able to provide me with a workaround fix since the issue is with HughesNet. The only way I can send pictures is via email and include the photos within the email but not as attachments. So basically I cannot text or email anyone pictures as attachments!

Austin should never deal with the public. He is rude and very condescending. He was so Rude. He Wanted to cancel our service before he ever listen to our concern. You really need to think Customer Service. He is loser. Please release him if you want to keep your business.

Promised that speeds had improved significantly since our last horrible experience. Also promised a 90 day opt out due to prior horrible experience. Both promises completely totally false. "Ruben" was the salesperson who promised us excellent service. We are now being told that we are lying about the promises and they have the telephone recording to prove it. I am now awaiting that transcript. We shall see who is lying. And I will not rest until I see a change in their sales tactics!

This is basically a worthless service. It doesn’t work to support even the most basic basic web surfing. I’m not even talking about gaming or streaming video. We have had numerous Hughesnet techs check our dish positioning and have been assured all is good and we have great signal to satellite. They have told us that Hughesnet is overselling their bandwith and the gateways are clogged. When we call customer service they tell us that the techs need to adjust the positioning of our dish or that weather is obstructing the signal. I can say we also have Dish Network for our TV and it works absolutely fine, so it’s not weather related. If you can get ANY cell phone service at all, you are better off using your cell phone as a hotspot. Hughesnet is even far worse than dial-up, which might be slow but it gets you there eventually. Hughesnet stops working PERIOD! Save your money. You’ve been warned. I’ve been dealing with this for about a year.

After calling you about your equipment and slow service I ended up with no data and I just paid my bill on 7/3/2019. I was not able to use your services because it was too slow. Now you gonna tell me you can't restore my data or my money back. I have already filed a complaint with the Better Business Bureau. And the local sheriff department. My next step is to go to my lawyer and social media. Plus I want my account cancel as soon as possible.

Was told for 3 months that I would be getting a gift card, to just be patient, then told I would have to sign in and go to website and it would be another 3 months!!!! Already paying too much for inadequate service, but to have to deal with incompetence in unconscionable!

Service professional appt was Fri, 05 Jul, between 1100 and 1400 (with a confirmation number), and they did not make it nor did they call so waited until 1400 and I called. Was on the phone for 1 1/2 hrs (hardly understood the rep talking) to make another appt. The second service professional was on time and very nice. It cost me $62.50 for the appt which was not kept by your company for the first confirmed appt.

Called on 6/24/19 to add a phone service on my property and correct my address, however they corrected the address issue half way only, it doesn’t make any sense why they can correct the address issue 100%, I called 3 times for this issue. The other issue is the phone line I requested to add to my service, I was told they will shipped the modem that same day I requested the service and still nothing as of today July/8/19 and one more called on 07/01/19 on this date the rep told me “there was some problem with shipping and if I did not receive it by Friday July/5/19 call them back.” How many times do I need to call them in order to fix such an easy issues? It’s frustrating.

Your service was subpar, I sent you at least 100 emails to let you know that. I also sent one email saying your are not authorized to make charges on my card, but you did anyway. You said that a return box would be sent within 7 days about three weeks later it showed up. In the meantime I sent your equipment via United Parcel Service, return my money.

Internet still going in and out when trying to play videos. Most of the time slow. I call on June 28th. Talk to a tech. It started doing better but in the last four days it slowed down again. The weather has been good the last few days.

Updated credit card. Person was very helpful and patient with an elderly person. Reassured me it was not a scam. Helped me understand what the problem was and how we needed to correct it. Thank you so much for being so Considerate. Glad to get this matter taken care of.

The support team was awesome. He worked with me until I was back online again. Patient and concerned with giving me a good experience. Would recommend Hughes Net if for nothing but the tech support part of it. Spot on.

He was very helpful. Online account was reset. He checked everything out, and was very friendly. He helped educate me on how to get the best from my services. He also was super positive. He checked our speeds. Told me what devices are active and using up our data. He made me feel like he really cared about getting us the best possible services.

Horrible, don’t bother or waste your time with this internet service. I have 20 MG of data each month, it runs out in 10 -15 days. The only things we do is web browsing and email. It is slow and takes forever to get customer service.... and they don’t to much to help! I am finding other sources and will dump this worthless service!

I switched to your network because you advertised about fast internet service. You LIED. I use the Geek Squad for my computer problems and they confirmed the problem is with my internet provider not my computer. But I was stuck with a two year contract and a high payment and slow internet. My contract is completed now and I will be looking elsewhere.

No stability in the internet. It doesn’t matter what they do on their end. My internet is too weak to even back up my phone. If I could I would definitely buy another service. It takes days on end of calling and complaining to get a little better service.

Slow internet. Found out after 6 months that the 5G was not connected, Had different password than 2G. The technician that helped had an extreme language barrier. When giving me letters and numbers for passwords or links, some of the letters spoken were indistinguishable. D,V G B all sounded the same. Took an extremely long time to do a simple fix.

I talked to 2 people. They were both rude. They took money out of my bank account that I did not authorize. If anyone gets Hughes Net watch your bill, keep your bank statements but most of all never give them your account number because no matter if you agree with them or not they will take your money.

Mr ** was very knowledgeable & very courteous when I addressed my concerns! Mr ** took & skillfully weighed all my questions! Mr ** consulted with an associate that concurred with Mr ** research. The conconclusion & professionalism that Mr ** & the Hughes Team displayed to me; should be rewarded in an appropriate manner to Mr ** & all involved in resolving my concerns. Signed... Johnny **. Want SR... Thank you all at Hughes!!!

Very pleasant experience and will not hesitate to call again if needed. Thank you. Happy July 4th. Enjoy your weekend.

After talking with tech person in the Philippines and hanging up get call from bank that someone was trying to take $5000.00 out of my account from the Philippines and CITT. WOW SO GLAD they caught it. Guys name is David **???? Real or fake....

This is the absolutely worst satellite internet service!! If you're shopping for satellite internet service STAY AWAY. It's not much better than dial-up at very high prices. I had DishNet for years and was quite happy with them but they stopped serving my area and they recommended Hughes. BIG MISTAKE!! This is horrible service in every aspect.

Even though I have had problems with the slowest internet I have owned in the last 50 years your employees try their very best to be cordial and as helpful as possible to solve my issues but it does not happen and my internet is still slow.

I work in Customer Relations and the young man I spoke with had no skills. He talk to me like I should know how the system works. Seemed frustrated. Just his tone alone wasn’t good. I normally give good reviews because I know what it’s like to be in the business. Not this time.

Very good by the agent that helped me with my change of information and with the change in the way I pay my bill. I am very satisfied with my service with the internet and with the phone service in my rural area that we live. Thanks. Dale

Updated on 07/10/2019: After the installation of my system the internet cable was not connected to the modem. The technical support division would not or could not believe what I was trying to tell them. They suggested that my computer was not operating properly. I knew that that was not the case. I requested that someone come to look at my computer, was told that there would be a charge for that. I told them that would be OK because I needed my computer. I did not know that the computer was not connected to the cable until the tech. came out to look at the installation. After that experience everything has been working fine. BUT what I did not like the technicians I was talking to already went into my checking account. Took out the money from my account to pay for the transaction. No receipt was given, no confirmation number was given that day when the tech. came out.

We had difficulty identifying correct password from back of unit. The print was very small and I probably transposed the numbers. Chat person solved the problem very quickly. Should have contacted HughesNet much sooner and saved myself much frustration.

I called and got a hold of a gentleman from Texas. He took the time to explain data usage to me in a wonderful way he helped me turn off certain features on my phone and tablet to save on data. Auto update takes a lot of data. Very very helpful when you call customer service!

I was totally perplexed after asking for boxes to be shipped to send equipment back due to illness and need to relocate to another state fo surgeries. I was advised they couldn't send boxes but to my amazement how I have to dismantle to be able to return instructions from cuts service rep are as follow.

For rep Oscar. I appreciate his service. Only thing I didn’t like was that he didn’t download or update the software. I wasn’t aware that he didn’t do until I had to call back to check on why my WiFi was still going slow but overall he was a great CSR.

I am very unsatisfied with HughesNet. Stayed on phone an hour. My service has not worked. Sent I got it. Couldn't do anything to help me. I was very misinformed when I got this service and I will surely tell others not to do business with Hughes not. I have never received a bill and I told them I wanted paper bill. And they said they needed credit card and they said it was just to be on file for me to be able to open service not for payment. I was never told anything about the Data.

If I could give this company negative stars, I would. From the day I signed up with Hughes Net it has been horrible. Their speed is not fast, their data is minimal and you can never stream anything. Their customer service is the worst I have ever experienced in any industry, even cell phone companies and government entities! Their representatives are incompetent and will give you incorrect information, actually every time you call it is a different story.

I dealt with Manny on my first call and the second call was with James. Both were very helpful. I was unable to login online and needed to create a new account to solve that problem. I also upgraded to Gen 5, increased my data, and changed my payment method. Hopefully, everything will be good to go now.

Everyone was very pleasant and helpful. The technician who came today was nice and professional and hopefully it will be corrected tomorrow. The only complaint is that I wasn't believed at first that there was an issue with the satellite so I have been without internet for 4 days and it won't be corrected until tomorrow. I think it could have been solved sooner.

Was not told that there was a limit on how much I could use the internet before it slowed. The installer lied or just did not tell me. Wish I had stayed with cable, may change back! Del. Now says connection lost, great.

My computer wasn't working. He was very good at helping me and very nice. I don't understand much about computer so very good help. I understand everything he said and he took his time with me. He went through everything we were doing on the computer.

I had the pleasure with talking with Robbert in the Philippines. Robert is one of few speaking great English. He understood problem and got through quickly. He gave directions on what to do when I get to our second account, hopefully tomorrow. I have spent hour with most of the Hughes people. I had one hang up on me because I’m 70 and hard of hearing. His name was Jack **. Next time I talk to him, I will hang up and call back up, no good at English.

I actually called twice today. Once to change my card number and the second time because my tv kept asking for a password. I was transferred to a person who tried to charge. I was transferred back and was told they’d send me back to the support that tried to charge me and would not be charged. I’ve been on this call an hour and a half!! Still no answers!! Not GOOD!!

Tried to explain no one understood or wouldn't. All I got out of them was what I already knew. I was using lots of data for no reason. They referred to computer manufacturer which I had already done and the problem was not the computer. Will be cancelling service soon...

We’ve had HughesNet since January. It’s the worst service we’ve ever had. During the day it’s fine - 25 mpbs. 5pm to 11pm at times less than 1mpbs. Multiple calls for service complaints (50+) to no avail. It is simply the worst internet we’ve ever had. End of the billing cycle I’m getting rid of them. It’s ridiculous.

People are hard to understand and don't get what I'm trying to say. You didn't stand up to your end of the deal and didn't renew my monthly 10 gig data so I canceled your service. I don't feel I owe you the $400 early termination fee.

The Representative was very helpful but your phone system was very, very, frustrating. I was cut off 3 times before I could get help and all I wanted to do is update my information and make a payment. I have never worked so hard to make a payment. Please look into this.

Overcharged, unreliable, customer service is nonexistent. Visit BBB and see massive amount of complaints. Cancelled service and cancelled debit card because they suck money out of account with NO authorization.

Internet was down, weather related. Customer support was very helpful, 40 minutes later restored. Main issue she was very difficult to understand, accent hard to follow. At no time was she rude, impatient nor cross. Hughes Net is one of the worse internet providers I have ever encountered.