HughesNet Reviews

Installation was done, and service has been 100%... no lapse in feed from satellite. We are very pleased with HughesNet! We would recommend HughesNet to everyone. This internet service is 1000% better than our previous internet supplier!!! Our installation was done by Jarred.

Have had several days of slow internet speeds. Also, the IP address is from a different state so I can’t get local channels on my Hulu account. Tryouts not to watch live tv through Hulu is terrible also because the upload speed is too slow.

The installation was very thorough and the installer was amazing. My problem is that it doesn’t work. I can’t watch any videos, it just constantly buffers so it really doesn’t work well and on our cell phones, it work a touch better.

I am not happy with HughesNet! I cannot watch a movie without it buffering. I have called and complained but no fix. Lots of excuses but that’s it! Wish I had stayed with Suddenlink and I hate Suddenlink! I thought that satellite would be great but it’s not. If I was not locked in I would cancel in a minute!!!

Serious lag in connecting to anything web-based. Many times I can't even connect, as it times out. I've upgraded from your older satellite and service, and this upgrade, in my opinion, is not worth the cost, especially after the hyped advertising regarding "fast" internet. This 2nd experience with HughesNet is disappointing at least, and totally unacceptable, and, at $80.00 per month no less! I wish I'd never re-upped for the new "Hughesnet"..what a waste.

I was not thrilled with the installation. He came into my house with dirty shoes on, he then " talked me into" installing it where I really did not want it. I was told that I would have enough to run my security system, already the internet is running slow.

I have a review. Was never contacted. Internet started working better after a week or two. The first few weeks not able to watch one tv much less two. Never received promised gift card. And guy just tried to sell more when I couldn't get internet to work after set up.

It keeps buffering in and out, can only have one thing hooked up to internet, doesn’t work well with cellphones period WiFi, calling people can’t hear you no matter where you're at in the house. It’s just a rip-off.

It took two weeks and talking to three different agents before the last agent solved the problem and handled all of my concerns. It should NOT have taken 3 calls and 2 weeks! I would have canceled my service except for the last, very competent, agent to have me continue my service. It should never have come to this.

I have had problems with my Internet from day one. It is extremely slow even with Hughes Net Internet. Supposedly I’m getting some updated equipment. Will see if that fixes the problem. Outside of that your staff was very helpful.

We have had Hughesnet for about a month. The installation went well and the equipment looks good too. The speed is marginal for TV. Sometimes my ROKU loads and sometimes it doesn't. I realized I might have some difficulties due to speed and latency so am not really disappointed. My computer runs good enough on it so for now I am OK. When checking my usage though, the GIGS seem to add up awfully fast.

Our installation was great, with a very friendly, knowledgeable, and helpful installer. The actual internet service is pretty disappointing, I was hoping for better. It is pretty slow most of the time, during the week. It doesn’t work for WiFi phone calls, and is a continuous pause the start, then pause and start when trying to stream even short videos. Then the weekend arrives and the speed drops to crawl speed. My computer often times out, waiting for our turn. I couldn’t be more unhappy with the weekend connection, especially in the evenings. I hope there is a way for Hughesnet to increase bandwidth in this area. It is presently unacceptable on the weekends and disappointing during the week. Thanks.

My internet connection is very poor since day one & I called & the person I spoke to said something about the weather in Washington is bad & as of today my internet is still poor so please help me with it.

Internet is spotty, stops, disconnects, little service, bad connection, shows and movies are often blurry and almost always we can’t connect. We are simply not happy so far with this service. About 75% of the time the shows and movies stop and have to reconnect every 5 minutes.

When trying to watch anything on the Roku it keeps buffering. My son can't use the wifi because the signal does not reach his room. Sadly I'm stuck now. So disappointed that I choose them. Wish I did more research and checked out a lot more reviews before choosing them.

The installation was well done except where the location of the wire coming through the inside wall. There was no plate installed and very low to the baseboard. Otherwise, the dish and wiring to the dish was well done.

Was not able to use for most of my games because they were multiplayer. Also, I had issues with live TV freezing and continuous buffering. Also had trouble with the loss of programs and had trouble watching my recorded programs.

The speed I am receiving is not the speed I was promised or as advertised. Can’t even watch a YouTube video with delays. I understood from the beginning I would not have the speed to play p2p first action shooting games etc. Does that include poker sites? Either way my signal is so bad I can not even watch a YouTube video without the spinning wheel of suck.

Internet is slow, can’t even watch Netflix or Amazon prime videos cause it is so slow. Don’t even try to use it on my phone cause it takes forever for anything to load. Internet sucks, would not recommend to anyone.

The internet is always slow. We constantly get buffering on everything for several minutes. We barely can go on the Internet or do much of anything without it buffering, skipping or say "It's loading, please wait!!" It's very frustrating!

The satellite dish was placed in an area that was not safe for my grandkids. It was 1 foot away from our deck at the end of the house. It needs to be moved and since we’ve had the service we’ve had very poor quality in our movies and spotty reception, very unreliable in the evenings when everybody is home and buffs every 2 to 3 minutes.

Ordered with Dish network. Wasn’t told about data caps and the service was horrible. Couldn’t even download the Hughes Net app. Overpriced for the results. Will go without internet before I ever order Huges net.

We can only stream TV shows or movies for a few minutes at a time before it stops. Some days are better than others but it gets quite frustrating especially when we only have one device streaming. We understand this is satellite internet but we did think and we're told that this would be perfect for what we intended on using it for.

The internet is super slow so upset I got into a contract with them. Kids can’t even play on the phones, I feel so bad for them. Takes hours to download new apps on their phone and almost impossible to watch videos on YouTube.

I had higher hopes for internet speed. I find that music and movies while streaming have many pauses to stop for buffering. Service is good but connectivity speed is just so-so. We are happy with our data usage and that seems very reasonable.

Installed quickly and service is so much faster than what we had. Can’t get broadband where we live, so have to use satellite. Was with another company for years and decided to change. What a difference! So happy we decided to switch!

When I orders this service I was told it was far better than Mediacom with faster speeds. It had been installed less than 24 hrs with A LOT SLOWER than what I had plus it buffered every few minutes. If more than 1 device was connected the buffering time was GREATLY increased.

Amazing Experience. Customer service was outstanding. Love the service. Always people friendly and customer very satisfied. Guaranteed to be a return customer and will recommend to a friend and family and amongst others that will love and be returning customers and possibly new customers.

Installer was great. I am a little disappointed in the response of the Hughes internet connection. It seems a bit sluggish. We came from cable and maybe that is the difference, but the response time is quite a bit slower.

I've Never had Internet with good connection like I've gotten from Hughes Internet. I live in the Country and I have 25 Trees in my yard and all around me. I was scared they couldn't help me. But the service tech was SURE of IT. ☺☺

Problems with email within 24 hours of install. Unplugged modem, waited 30+ minutes, plugged back in and email was restored to normal use. Thunderstorm occurred 2 days later, no email during storm duration about 10 hours, unplugged modem again, waited 30 minutes, plugged back in, email resumed to normal usage. Worked well until next storm, repeated procedure. The internet service used previously never had email interruptions. With one speed for both 2g and 5g, my current opinion is that I made a poor choice selecting Hughesnet.

My WiFi is extremely slow not better than Cox at all!!! The technician who installed my equipment stole my lock and I complained and still haven’t received feedback! This company is very poor in customer service! I will never recommend this company to anyone! It’s 2020 but your product is still stuck in the 90s as far as WiFi capabilities.

The WiFi sucks fat **. My Snapchat stories never load, my instagram gram takes forever to load, when it does you can only scroll for like 4 pics then gotta wait 5 min, videos play only for 2 seconds at a time. When I stream videos on my tv, ** does the same thing. Y’alls WiFi eats ** straight up. I’m only with y’all cause there’s no other option right now.

My internet is extremely slow and I’ve tried several times to have you guys fix it and nothing has changed. When I first agreed to getting your service the lady told me that your internet was fast enough to stream videos online, I can’t even watch a 30-second clip on Facebook without having to wait 5 minutes for it to load.

This was THE worst experience EVER! Your people are the rudest I have EVER encountered. I could NOT get my point across to your representative and he would NOT listen to me at all. I would NEVER recommend you to anyone!

When watching a movie you watch 30 seconds and wait two minutes, watch 30 seconds and wait two minutes. If you can’t fix it, I don’t want it but it’s too late for that because I had to sign a contract so no matter what I’m screwed either way.

You cant even get the address correct? Quigg is my old address and I verified my Chico address twice on the phone call. Your phone rep was great, but as a company, you offer terrible service. I never want to hear from you again.

My son doesn't get good reception in his bedroom. He has to sit in the next room to get internet on his laptop. Therefore we would rather not even have your service. Please help us out with any suggestions you might have. Your technician was not much help at all!!

Absolutely terrible service. Constant buffering. I couldn’t even send small videos via text from my iPhone. Photos took forever. I called 3 times the first week. No improvement in buffering. I would get kicked off of Netflix and others like that or they’d buffer for several seconds to minutes. I was misled from the start. I asked and was told absolutely no buffering problems would occur. Two weeks and I had to get a good system set up from another company. Even with all the problems, I had to pay the full $400 to cancel. I rarely fill out these type of reviews but I am disgusted and also sad by the falsehoods that HughesNet gave.

Rarely have service. If we have more than one device connected at once we constantly get an error message or constant buffering. Can't connect computers and watch tv at the same time or we have poor service. Made to sign a 2-year contract with horrible service and not that great of customer service.

When streaming movies (which is what I purchased the Internet for) its fine for a while and then it loses connection. The movies buffers a lot, but because I'm under contract there's nothing I can do, but take it for what it is.

Can't pay my bills online, they time me out because the connection is too slow. Ridiculously slow. Haven't been able to connect to my printer since I got the service! I have had internet since the beginning of time, it has NEVER been this slow! It is UNACCEPTABLE!!!

When I talked with the person about getting internet and how much did I use the internet. I said that I used the internet on my phone constantly and then I watched Netflix All the time, that I never watched anything else. She told me that 20GB would be enough! Well I used all my usage in 15 days and my internet on phone has slowed down to nothing and my Netflix has slowed down so low when I do get a movie to come on it goes off and on and restarts again!

We have problems with WiFi connection and streaming video is very poor. Even with Dish Network we have to wait over a hour for our On Demand to download. We are considering either going to another service even though we have to pay a penalty for breaking contract. Customer service has failed to respond to our calls. Very disappointed.

Not a strong signal. There is not a clear picture. l thought Viasat was bad, not as bad as HughesNet. I don't like texting so why don't you have a number to call instead of texting. I think you as a company use phone or is phone in another country.

Chatted with representative concerning internet has not worked well at all since it has been connected. Can’t stream a movie or show on Netflix for over 5 min without being kicked off. Can’t play a game on my phone while connected to wifi only. Was told they are showing a storm message and couldn’t get past there. I explained it doesn’t matter the time of day or the weather it doesn’t work. Was told I would have to call back when it wasn’t storming to figure it out. Meanwhile I pay for a service I am not getting. It has rained everyday since then.

I have been trying to reach customer service for over two weeks to no avail. Very dissatisfied! Each time I call the number it keeps asking the same thing over and over. The automated system is horrible. The technician placed the modem in the washroom and the reception is very poor. I need to speak to someone.

I’d rather have my At&t dial up and overages. At least all my content played. I was promised reliable internet and that is not what I’m getting. The satellite dish is directed at my house. Let’s hope I can deal with this for the next two years.

There is no information on your site that free 200 international call minutes are only to landlines. As most of the people in the world are using these days cellphones this is useless. We run small businesses from home. Your installation technician told us that we can use your phone service to send faxes, which is not true! We transferred our existing number from AT&T to Hughesnet, and our account with AT&t was closed. Now we have to get a new AT&T phone service and pay for installation and activation again!!!

Service was horrible. Internet never worked! Called in. Customer support blamed the weather. Never would send anyone to come look at it. Ended up cancelling service to go with a better company. Refuse to pay for the service since it never worked.

So customer service isn’t horrible, but the actual service is. Haven’t gotten anything over 4.5 mbps, despite being told they were seeing 20 plus speeds. I don’t even have the speed to do a backup on my phone, the service itself is horrible.

Great customer service. I live rural area, hard to get services. Glad I made the call. They were very prompt, showed on scheduled appointment time, installed, very happy got my internet. Thank you, would recommend anyone to give them a try.

6 times your company was here. 3 hour window each time. That’s 15 hours of my time wasted. The the last visit 3 hour window 8-12. Tech shows up @12:15 here until 3:00. That’s 8 hrs of babysitting and a wasted day for me. Moved the dish from roof to backyard for better service and do not notice any difference. The lady I talked to on phone after service was done to me just didn’t even care now. I’m in the people service every day and the old saying is if you don’t service your customers someone else will.

I can’t get Netflix to even stream. I’m paying way too much for me and my kids to not be able to use the tv or play a game. When I call the local installer I get transferred to someone who can’t even speak English or understand what I’m trying to say.

The service doesn’t work well at all. We can’t even watch Netflix with no other devices on. I turn off Wifi at home because my phone works better without it. Very dissatisfied. We typically watch Tv using the antenna because the services using satellite constantly freeze.

The internet is not what I expected, is really slow, worst than CenturyLinks. I was thinking because is satellite internet it should work better but it doesn’t, everything works slow here, at the there’s any way you guys can fixed it so I can have better signal.

You tube videos often do not run smoothly, little rotating circle comes on as the video tries to catch up to speed. I tried downloading the Hughes Net usage meter, to see how we were doing on hard data, from watching Netflix and from youtube videos. The meter did not work. Netflix takes a long time to load, but then does run smoothly, so that is great. Regular online websites take quite a while to load. Sometimes they time out before loading. Our previous internet service was cable, so we know this satellite would be slower than that.

Wifi lags bad. The way it was installed in the kitchen there is no way to put a hardline in. Gaming or using a Ethernet cable is impossible. Actually been looking at other ISP providers with installers that are more friendly and considerate with internet needs. I get that the dish needs to be at a certain spot for signal. However there is no way this is gonna work out. TV can't be used or gaming system.

This is seriously the slowest internet I’ve ever had. We can’t download anything or watch Netflix. I was really excited when we received this. Now I can’t wait until our contract is up. I’m sad I have to pay so much for for internet that barely works.

The technicians showed up at the very last point of their estimated time slot. (I believe the time frame was 12-2 and they showed up at 1:45), they weren’t in any HughesNet uniform or anything just dirty work clothes so they pretty unprofessional in appearance, and lastly, so far the WiFi speed is only okay; very slow and spotty.

This is by far the worst connection we have ever had. Stayed on the phone 1 hr 17 minutes with representative last week and nothing changed. We have only had it 3 weeks and nothing about this experience is good. Hate it!

I've had it a little over 2 weeks. It has not for one whole day worked correctly. I have called several times and had them come back out here. Still nothing. They just keep telling me that it is working with a FULL connection.... yet nothing works. I don't want to pay for internet I can't use.

When I was sold this service I added the anti-virus for up to 5 devices but the installer had no idea about it and no one has followed up to help how to do this. So I am paying for something I do not have.

The man that came to install the system was very very good and I was happy with his performance. On the other hand, since the day we got the service it has been very unsatisfactory. Meaning, the internet is extremely slow and I can’t even stream tv without the internet buffering every few seconds. The work I do on my computer is also very very slow. I need a solution. I also called IT and all they tell me is that my service is showing good.

I thought the man I talked to was good and kind. He explained everything and was good to listen to. He did not treat me as if he was better than me. He answered all my questions, and was very clear in his answers.

I haven’t had the internet long. But I notice the internet is very slow and sometimes it doesn’t work. I am dissatisfied about the internet because I take online classes and sometimes I am unable to do my online work.

Clients that are in very rural places where delivery service & USPS service are not available should be able to use their PO box to receive equipment. So if you do not get any kind of delivery service, you don't get the equipment. Poor customer service!

Very polite technician that installed the dish. Assisted in getting computer tv and phone hooked up to the internet. Do have a slow issue in the evening time when I try to stream a movie. Have very little to no problems in the daytime or late at night.

Rose bushes were destroyed and connection box left open. No discussion or instruction about how to use network. Professional installer who wasn't aware of his surroundings and destroyed my roses while putting a dish on my roof. Sent pictures, these and more to Corporate. Day after install, still no response.

The lady, Lauren, very knowledgeable, professional and friendly. She kept her calm even though I was angry at DISH, which reflected on HUGHES. She is an asset to HUGHES Net. I am so glad that HUGHES are my internet. Would highly recommend.

Techs were here 3 times and could NOT get decent reception. They blamed the TV set which is a new smart tv. Very disappointing considering all the promises. The tech was not good. I will cancel the service while I can still get out.

When it's not buffering great, but I haven't had one great day since I have had Hughes Net! I was also told that I would get $10.00 a month off my bill because I had an AT&T contract for my phone. There was suppose to be a tech come to my house yesterday, never showed up, but don't know if they will be able to improve on the speed.

Living in a rural area there are few choices for internet service. Satisfied enough to upgrade and renew contract, but disappointed that data tokens from the prior contract didn't carry over to the new one. That kept rating from being higher.

Not even three hours in and didn’t have enough signal to stream Sling tv or even browse the internet. Absolute worst internet service I ever had. When I called to complain they said of course you don’t have enough to do those things as if I’m the idiot for purchasing service that should work. Then they put me on hold for 45 minutes before canceling my service.

We have zero internet. I can’t even use my Roomba vacuum due to no internet. Worst internet ever. We have Verizon so we just use our phones for internet service. Had I known the service would be nonexistent, I never would have had it installed.

In my initial phone call with Hughesnet I told my salesman exactly what I needed the service for. He reassured me that this would be a fit for me. He also told me that he was waiving all initial set up and installation costs. Then within one hour of this being installed, I quickly found out this service does NOT work for what I need. They put me through HOURS of "tech support" before determining it didn't work. I also had to fight to get out of my $400 ETF. Then to make matters worse, it took me more fighting to get my money back because they then tried to tell me my initial deposit WAS for set up fees and that was a "valid charge".

I was very skeptical at first because of the reviews. However, I haven't had any issues with Hughesnet. The service is fast and reliable. I can even stream Pandora, Netflix, Hulu, prime and my security cameras work flawlessly! I will definitely recommend!

We have some issues at times but it works pretty good. We would like more high-speed wifi but it's ok. I need more high speed than what we have so if you could give us a plan with more high speed, I would appreciate it, thank you.

This is the absolute worst internet service that anyone can have. It's worked maybe 4 days since it's been hooked up. This is my first and last month's service with this company. The man, Monty, was awful to talk with to try and resolve my issue then told me if I didn't answer my phone, which I can't due to no internet hence no wifi calling to answer, the person would just walk into my house! I'm very very unhappy with this company and will never recommend them to anyone. And after talking to a few friends that had it in the past they told me they wished they'd known I was considering Hughes.net and they would have told me not to bother. The only redeeming factor in this whole fiasco is they are cancelling my service on Feb 21 and sending me boxes to mail the equipment back and not charging me the early cancellation fee.

Worked less than my Verizon cell service on the internet. At night I received nothing at all. Never could stream from my iPhone or pad. The salesman stated that it would be superior to my Century Link in all ways except gaming. I told him no problem then as I don’t game. He flat out lied.

It is very slow and at times I have to unplug the modem and replug it and wait for it to reboot to get the internet to work and then it is still slow as Christmas. Something needs to been done cause I was told it was fast and it's not, it is very very slow.

The internet services is very slow. Works really well with my streaming such as Netflix, Disney+ and Hulu but it is terrible on my phone when I’m connected to WiFi. I always have to disconnect my phone and use my own service. I do debate on cancelling my services.

Internet is way too slow! I can't stream, watch movies or play online. I use the internet for work as well and It does not allow me to get my job done due to the slow internet. The price is too high for low quality.

My internet is very slow and at times it just stops. It takes forever to load. I was then told I have no wifi on my computer. So now I have no idea what to do. Not very helpful. Just now I was trying to submit and it said connection lost. What the fudge is going on????

My WiFi connection is still very poor. The new booster sent by Hughes Net last week has not helped significantly. Am also unhappy that the service is poor during bad weather. That means winter and spring will mean poor service. Expect me to cancel service this week. I am very unhappy.

My cell phone hotspot is way better. Crappy thing is I'm locked into two year service agreement that can't perform its duty of service. The reason why I got service was to get away from using hotspot. Now it's just draining the bank!!!

Appt was 2-5 pm. Service Tech arrived at 4:50. It was getting dark. I was told installation would take 1 and 1/2 hours. Finished at 6:41 pm. The service tech poured concrete in order for the pole to hold. Recently there was high winds. I haven’t reported that the pole needs to be more secured so the pole wouldn’t shake. I’m having difficulty logging into my account. My password provided isn’t accepted by the system. I need to change the megabytes to a higher level. I am pleased with installing software that it is faster. Yes.

I am about cancel my service because it very horrible and I am going back my service I had before. I just need better service without the freeze all the time. I want better service and I wouldn’t recommend no one to get internet this company at all.

Your internet service is very very slow. So far it is reliable, but incredibly slow. Trying to stream is a complete waste of time. Same as I have seen and heard from numerous people and reviews. That is all.

I have never ever dealt with such an unprofessional, lying and plain outright scam of a company. Install sucked, customer service is beyond bad and your ethics deserve an F-. I have filed complaints with the Florida Attorney General's office, the FCC and the BBB and hired a local attorney. Keep on billing my credit card because I have reported fraud to VISA and they are investigating your company now for misleading false and misrepresenting the industry.

While I understand satellite is slower due to what it is, 750 ms ping response is unusable but they won't tell you at point of sale. It's 2020. I'm sure the service can be improved. Improve the service and quit forcing people into 2 year contracts because you know your service is abhorrent garbage. Thanks, a network engineer with more knowledge than apparently the entire company of Hughes Net.

The speed is too slow, the service almost literally will do us no good. Kid cannot hardly dinner home school work. Quicker to use hot spot from our phones than what is coming on the house. Simple games take longer to load.

Internet is constantly reloading, glitches, don't work sometimes. I am very disappointed and unhappy. I don't feel like I am getting what we are paying for. I feel the internet should at least allow us to to watch Netflix and Vudu isn't even an option because it's not strong enough.

To start Technician came to my home. Installer would not get on my roof due to snow but stated that he could come back. Then stated my modem needed to be in my laundry room so it was close to the satellite (of which is now on a pole in the middle of my yard). Guaranteed (supposedly even done a signal check) that it would work on the far end of my house and it does not. When I call about these service issues they tell me my account is fine. Their end shows it is working and that they will not address the issues without me paying another service fee for a technician to come back out.

The lady that helped me was really helpful and nice and I could understand her real well. I could not get on my email. She got me on my email and was very sweet. I am 70 years old and not all young people are patient with older people. Thank you.

The representative that attended my call was very professional and clarified all my doubts. He went thru my account and reviewed all related to my payments. Profesional like him makes the difference in any place of work. Thank you Mr., for all your help.

YOU PEOPLE SUCK. My issue is not resolved. I am tired of talking to people in the Philippines. YOU SUCK. I cannot cancel the account because your Filipino reps said I would be billed a 400.00 early termination fee. I am sooo done and tired.

Worst customer service ever. They didn’t care that they billed my credit card for another customers account. Extended phone calls without resolutions. If I could give a negative 5 star review I would. Will never recommend this company to anyone.

I called HUGHES Tech Support and received the BEST phone support! The lady tech was able to isolate the problem to my U. S. Census laptop eliminating my HP touchscreen and my wifi connected Samsung android phone as the culprits. Very patient and thorough!!! I have been a HughesNet user since 2009 and have always found the customer service to be EXCELLENT!!

Very, very first class help from HughesNet operator. She helped me change billing information and update all other information for my account. I have been a customer of HughesNet for many many years and would not change. They are #1 in their field of communication. I am very satisfied, feel very good about being taken care of.

The lady I spoke with was very nice and helpful BUT I paid 85$ and made arrangements to pay 36$ next month and I was charged full amount putting my bank in the negative and a 35$ bounce charge to my account.

Moving, when is my contract up. Is there an early termination fee. Had to keep repeating my request. Couldn’t understand the person. Didn’t feel like she was interested in helping. Started with telling me about my service connection (which I understand nothing about). All those numbers are Greek to me. My signal is horrible. Can’t send or receive pictures except in the middle of the night.

We moved to this location from China Spring Tx in a rural area with line of sight internet which was frustrating. I set up internet with you against my spouse's wishes. It has been way worse and she was correct, I should not have signed up for your service. We are very unhappy with your internet service.

Some things were still not clear as far as bonus data and I saw no change at the time it can be used. Our explanation of using tokens was explained but not clear on what devices used data if they are turned off. So I asked if I turn off a computer if that would affect usage and I thought that would be the case.

I've been a HughesNet customer for almost two years now. I've always paid them on time. I have three months left on my contract. I did not cancel my service. I just wanted to upgrade it. I decided back in December to try out HughesNet Voice as my phone service bundled with my (HughesNet) satellite internet service, which I already had. They scheduled an installer to come out with the new equipment for the phone service on December 23, 2019.

Very dissatisfied. Have been calling in with internet issues since it was installed. Can't figure out why my plan runs out without even being able to use it. READY TO HAVE YOU REMOVE IT ALL. I CANT EVEN WATCH A MOVIE WITHOUT IT STOPPING EVERY 5 MIN.

We have had HughesNet for over 2 years and at one year into our contract we moved and they said in order not to pay $400 for moving fee we have to resign a 2 year contract. Well we live in an area where there is not much for options for internet so we had no choice but to resign for 2 years after only 1 year. Well we are at 1 year into our 2 year contract again and since day one the service is NOT AT ALL what they said it would be. They said it would be fast and it has always been slow and could barley use 2 cellphones on it and we had the highest (fastest) plan. And when I say fastest, that is what they said not me because it has never been fast.

I had technical support but I have had service for 21 months and if they send technician to my property it will cost 125.00. My 24 months isn't up. There should be warranty for the 24 months. I am unhappy. I need to pay while in 24 month period.

Spoke to a young man name Josh who was most courteous, polite, knowledgeable, and helpful with my situation and never rushed to get me off the phone. Very professional and a real delightful young man. Great representative to your company.

I feel Hughes Net owes me the $295 cancellation fee due to the poor service.. I want to go back to wired internet but I can not afford to do so If I have to pay the $295.. so Hughes Net has me as between a rock and a hard place.. so I need to continue to pay for Hughes Net service that I do not like,, very disappointed.

I called and needed the security proxy and we figured it out together. Without the information, I couldn't use my old laptop and I need my old laptop to do all my taxes for the year. Thank you. Thank you. Thank you.

When subscribed to HN (based on HN advertising) I was expecting speed up to 25M. Once I started using my internet, the speeds were NO more than 2M and basically at 1M. Called customer service and nothing was fixed, referred to tech Support. Response was, during peak hours too many customers in the area use it and Satellite is maxed out. Peak hours is evenings and weekends...Precisely the time WE are home and USE internet. Basically no solution. False or incomplete advertising.

Hughes Net has failed to provide service as contracted for, pretending now to have resolved the issue. Having attempted numerous times to have the issue resolved I am continuously saddled with the same responses. Enough. Your service is sub-par at best. I choose to terminate the non-service you provide. I would rather do without than be aggravated by your lackluster attempts at appeazement.

It was made very clear to us over the phone that we are not paying enough money to get clear, reliable, dependable, or functional landline telephone or high speed internet service. How much more money do you want from us to be able to accomplish that task? Our satellite dish reverberates base sounds. Our phone disconnects, with a follow up busy signal, after 1 minute of use, and our "high speed internet" is low speed at least 40% of the time. How much more money do we need to pay, on a monthly basis, to get the quality product that we deserve, or that Hughes Net has advertised?

Terrible quality wifi. Nothing will load for apps on tv. Can't connect to to Netflix. Terrible customer service. Tried to keep me as a customer saying that I never told them about the quality of the service. Would not recommend Hughes Net.

Hold on automatic payment. I have automatic payments every month on the 4th. Well I didn't have the money in my bank to pay for February 2020 so I called Hughes and they bent over BACKWARDS for my needs and offered me solution choices, CHOICES?? I didn't expect that. I actually didn't expect anything. I thought I was gonna go to battle with them but HUGHES worked with me and solved my issue!! THANK YOU HUGHES!!

Discuss nonpayment, I set up someone else internet using my credit card. I later remove my card and replace their card on their account. The problem was resolved. I did recommend a friend. The gentleman that help was very polite and pleasant, he gave me a three month discount on my bill.

The people who answered were knowledgeable and patient. My only complaint is that in order to get the promised rebate I need to be an IT expert which I am not. I am also 64 and did not grow up with computers so I think it is a bit of age discrimination.

I feel like I am one of the luckiest persons to be helped by this man. He has a lot of patience and is a very good teacher. I didnt confide until the last that I am legally blind. He was very encouraging and restored my confidence in myself. I believe he would also be a good instructor for other tech supporters out there. If ever there is a need to consider someone to promote this is the guy.

Slow internet. Could hardly understand her.. upgraded to 20 gigs from 10. Was paying more for 10 gigs for over a year. No really good reception where we live. The lady kept saying she was giving us a deal but it was only for us. We all know that is not true!! Could tell she was reading everything she said.

It is horrible. I use it for tv and it's always buffering and I or my girlfriend can't be on our phone. If I could find someone else you guys would be out. You was bad the first time I had you so I went to exceed internet then you guys got Gen5 the fastest and best internet around. What a joke. From what I hear Frontier internet is better than your and theirs sucks.

After getting your service I have had low internet speed and have called and complained and you have raise my speed and charged me for it and it has made no difference in my service, even though this is supposed to be able to cover my whole house one I am told I need to get an extender to make it work properly even though I am only three feet from the router. This is not acceptable. I requested to stop my service but you say I have 9 months left on my contract even though you can't provide me with the the service I signed up for.

Bill is higher than first quoted to me - couldn't I change my data plan because I would lose my promotions. Data is being used up too fast and am not on the internet that much and surely not downloading data-- not satisfied with Hughes at all. It also would cost me $620.00 dollars to get out of my service plan --so I am stuck with a very bad service.

software called out the wrong satellite. Billing would not credit me for any of the time that settings were wrong.

Couldn't help me. Salesperson should have sold me more speed. She lied. Now I find out she also lied about my bill. Was suppose to be 65.95 total. Looked it up it's 77.22. Called in. Was told equipment rental charge??

Signal do not pick up for me, cannot watch Netflix or Firestick. Keeps saying I'm not connector internet when I am. Service is horrible, only been with them for weeks and I want out of the contract because it serves me no purpose.

After having my account transferred to another person over three months ago Hughes Net charged me $200. I spoke with them for over three hours on Saturday and they promised they would remove my info from the account and refund my money. Today when I called to confirm they told me my info was STILL on the account and they wouldn't refund my money. I have no doubt I will probably have to deal with this again next month. I am reporting Hughes Net to the BBB and the Consumer Protection Bureau.

When I sign up for Hughes Net no one explain how everything run bad business. Now I'm at home. Can not watch my program and after I have paid my bill they can not explain the term but they know how to take your money. Not a good internet system. When my TV on can not work my notebook or wifi on my phone. Really bad business and I will not tell anyone as Hughes net.

I was told that once I paid $425 to you that my service would be restored. Now I own the equipment and you want to give me a different account number and make me lease all new equipment. I would rather have my money back and my service turned back on. You have not been good to me. I am disappointed.

I expected to be able to have at least two devices going at the same time without interruption. There are time during day hrs that reception is ok, however when we are mostly in the home, In the evening, we get constant interruptions. Buffering, stopping. I waited 8 mos. To afford a wifi carrier, Frontier cannot service my area any longer due to shortage of portals. Therefore, Hughes Net is my only choice at this time. However I may have chose to remain a loyal customer of Hughes net. Even if frontier became available to me, if you can provide me with better service. PLEASE FIX MY WIFI, I STRUGGLE TO GIVE MY DAUGHTER WHAT SHE DESERVES, HELP ME WITH THAT GOAL.

The service I received after the call was transferred from a satellite phone apparently that had some delay was superb. I found the Sales person very easy to work with, friendly, courteous, and insightful. Employees like that are few and far between with many companies I have dealt with in the past. As a matter of fact if I may request a pay raise for this specialist? Exceptional service is far reaching and all benefit his effort. Feel free to phone me if you would like further details supporting my request to acknowledge his exceptional efforts. Scott

I received a postcard in the mail January 25, 2020 about Hughesnet being available in my area. Since I live in a rural area, I was very much interested in what Hughesnet could offer and save me on Internet service. The sales person told me the I could save about $10 a month over my current provider and have much faster speeds. He told me I could stream live tv and even some video games. So I thought why not? They set up installation for the morning of January 31, 2020. The installer showed up at 9:00 am. My husband was home for the install. After everything was done and the installer left, my husband sent me a text message at work telling me the internet was terrible. All the videos on tv were constantly buffering, and the picture would pixelate. I got home after work and got on my laptop to see how thing were there. Again it took several minutes for a video to load even my google had issues.

Since installation we have had problems with our service as in lengthy periods without service, 36 hours the longest, and can not find a reliable way to communicate when problems arise. Called the installer once and reported to his voicemail. Now it's bill time and I would like to setup automated payments but can't get anyone to ask? Service is super slow and communication is non-existent, so I'm looking for another network.

I appreciate the professional, helpful manner of the customer representative I spoke with. The young lady I spoke to was very helpful and clear spoken. She answered all my questions and was patient. She also resolved the issue I was concerned about. Very pleasant and all customer service reps. should be more like her.

When I saw that I was billed for service that I did not receive I called. Because of Health reasons we would not be in Fl. for another 9 months and You would not extend the vacation time but would charge me $50 per.mn. to keep it on. Well it cost less to cancel the service so this is what I did. I asked for a refund, a return box, and a copy of this conversation for my records. So far the only thing I received was a return box (2) 1 shipped to Tn. and 1 shipped to the Fl. address. The whole deal is quite stupid to me because when I get back to Fl. I will call you to start service and look at what it is going to cost you. PS I hope your spouse doesn't come up with CANCER where you will not be able to return home. Rules are Rules but do not try and tell me you have never made exceptions before.

Very dissatisfy with the service. Very slow, it’s not worth the money at all. They need to improve their service. I should’ve listen to the other people that had it and told me it wasn’t worth it at all. I don’t recommended it all.

My most recent experience with your customer service representative was not an issue but I do have an issue with the service I get at my house through HughesNet- which is awful. I rarely get a good connection. I have had to change the data from 20 gigs to 30 gigs just for the service to be a little better but still not worth the extra $30 I’m paying.

The System has not ever worked properly. I felt the tech was in more of a hurry to leave than perhaps to connect it properly and run additional wiring in the house. I’ve called twice for help in order to use the Joey, which is in the living room, the hopper is in the bedroom at one end of the house and satellite receiver is at the opposite end. It works in living room right after the call and next day, it will not connect. The hopper in the bedroom keeps turning itself off. Half of the time watching Netflix is spent buffering and Disney Plus will not work at all...the buffering never ends. I waited several weeks to write this review in hopes that the problems would resolve themselves, but it has not. I feel getting HughesNet was a total waste of money at this point.

I have had multiple phone calls to the support team attempting to explain a situation that no one seems to be able to resolve. I have normal speed from 12 am to 8 am everyday. And like clockwork the speed drops from 1800/2:2 kbps down to 9.6/120 kbps.

The agent did what he could but he couldn't give me the price of $79.99 for the 2 year term contract. So I guess I will go to Sudden Link for $39.99 a month for life. How can they offer this and HughesNet can't.

Do not buy. HughesNet will screw you in every way possible. And than hang up on you when you're trying to get help. I get about 1mbps and when I tried to fix it by contacting them, they told me that the speeds were not guaranteed and to deal with it. They hung up the conversation twice when I was trying to explain the problem. All they said was, "You have great speeds." When I can''t even look up stuff on google. I'm playing 100 a month for 30gb plan and since the day they installed it it has not worked like they said. If I could give negative stars I would.

The technician was very helpful. I was able to get my payment processed, and he let me know when my next payment was due. The technician assisted me with my payment information, and made sure that I knew the amount of my next bill and the due date.

Refund took way too long to get back to me. The refund was supposed to come one month ago and I still haven't received it. The drop off date was January 2, 2020 at 5:20 pm est. Store: Staples. The number was 0550196 south Virginia avenue, Tifton, Georgia. The phone number is **.

I ran out of data for the first time since I've been a customer of Hughes. I had no idea what happened, but a customer service technician checked and discovered that a recent gift from SiriusXM was using my internet unbeknownst to me and I was taken care of immediately. Thank you Hughes!!!

First of all it took 5 weeks of calling to finally get the return box. Next I’m 77 yrs. old and they want me to climb on the roof to get the radio to return. The girl said if I don’t they will charge me 300.00. Or if I want them to come out they will charge me 125.00. What a rip off. I have contacted a Lawyer. I’d rather pay them than Hughes.

This is the worst service I’ve ever had with any company in my life. After a dozen phone calls and complaints I still have terrible WiFi, I’ve done everything that was asked of me to assist you which as a customer isn’t my job because as a company you're too cheap to have a technician come out to my house. I’m dropping phone calls, I can’t watch movies on demand. This really sucks. I am not going to continue going through the same thing over and over. I would like a refund and to cancel my contract without any fees or penalties to me. I do not want to have to take legal action against Hughesnet, but I will if necessary. Please do the right thing.

First, the satellite dish is absolutely HUGE and looks hideous in my yard which I have planned to have professionally landscape. Secondly the download is SO SLOW that I could take a take a shower to pass the time while my bank account or anything else downloads. If I had any other option I would NEVER use Hughes Net satellite internet.

My service is Terrible! I called and called most of the time, no internet at $60.00 a month! I’ve had it for 6 months and I’m in a two-year contract and was the worst decision I ever make. I ask the salesman can I have VPN because I work from home and he say yes and lied!! They told me they give me 10.00 a month for 6 months but that doesn’t make it work. They said I had to stay in contact so I good with it because my brother is a lawyer and he will have me out of contact next week. What sad is the no customer service that would help. So if you are thinking about get HughesNet run!!!!!!

The customer servant was courteous and patient. Explained my need and could it be done? His response was yes and this is how. He maximized or informed me thoroughly the options I had and what might be best. He listened without interruption my interjection. Finally, we accomplished what I'd asked for. He was competent, patient, effective with efficiency.

My overall experience is absolutely HORRIBLE! The tech called me early in the day to tell me, he would keep me informed, when he would be available to come out (due to car trouble). When he finally called he, offered to come or push me back, behind other customers on the following day. Waking up the next morning to my service being VERY SLOW and INCONVENIENT! I called CUSTOMER SERVICE and she HELPED ME to the BEST of HER ABILITY, but as soon as I hung up the phone, it started to buffer again. Now it's buffering at least 4 times a minutes or turning off the movie. I am HIGHLY DISSATISFIED and I WOULDN'T RECOMMEND THIS SERVICE to ANYONE!!!