HughesNet Reviews

Internet was down. When I called the rep told me it company wide problem, and were fixing it. The internet was up the next day. The rep was very helpful. Good job. This company is great for internet. Would you consider offering tv as well?

No respond to my request to fix my phone and internet I have a very bad HEART and I need a phone so I had to borrow a friend cell just I need to call my HEART DR. I even ask for a repair to bring a modem out and check the system. But they wanted to CHARGE $125.00 BUCKS. So I would not go to HUGHES for any service. And I would expect them to charge me for the time my service was down. Go to someone else.

Simple service tech did not /has not showed up to fix my problem - had a chance to go to TX for weekend, but had to stay since tech was suppose to be here 8 to 11 this morning - I am highly disgusted.

I don't understand how I can be charged a cancellation fee when I did everything in my effort to continue service, but they were unable to provide me with internet service at my new residence. Field agents came out twice to attempt to set up service, one agent was from dish-tv and the other from HughesNet.

They were suppose to come yesterday and fix my internet but they did not show up. I called the company about him not showing up, they said that they would call me back and let me know what was going on but they never did. I'm not happy with the service right now and I will recommend your internet service to anybody. I have you internet for around 6 months and they have had to come and change the router and the box on the disc two because of them tearing up. Not happy at all.

My time on the phone with the young man that represents your company was a pleasant experience considering my reason for calling in. I forgot to pay my bill so I was Embarrassed having to call to start with. But your representative made me feel like it was not as bad as I made it out to be.

Part time day trader, Roku user. Unable to do either with this very slow, intermittent service. When I inquired about these particulars, I was told "no problem". So, a new provider is in town (who I had before in Texas) is available. This Cable provider starts at 100mps with similar pricing. Trying to go with them but Hughes net has me hostage due to contract (which I cannot get a copy of). I seem to be stuck with a product that certainly does not meet expectations or promises for that matter. Bad business practices!!! I wonder if the State Atty. Genl. would be interested in such businesses? We'll see.

We can't even watch Netflix. I spent hours on the phone with technicians who could not figure out what was wrong. Hughes net should be sued! You completely lied about your service capability. And to add insult I could not dissolve my two year contract. Definition of contract: provide services set forth in writing! You failed. Thank goodness 2 years is up the end of the month. Horrible company!!!

The high speed of 25mbps drops to less than 500 kbps. Buyer be careful. I live in a rural area with limited access to internet and am on a limited income. Satellite internet is expensive. 85.00 per month for 20G. When I originally signed up for internet I was told that the speed would never be below 1mbps after the high speed data limit was reached. This for me was satisfactory since I could stream on a small TV and use my computer as long as I had a download speed of 1mbps. It buffered but was usable as had been demonstrated by DSL at that speed (used at a different location).

I called again on 9/16/19 and was finally given to a Sr. Specialist, (Michael **) who just couldn't do any more for me in order to retain my business. I only had the phone contract for 6 weeks & was told there would be a $210 cancellation fee. I balked a lot, as you came to me regarding YOUR phone promotion, Michael ** finally waived the $210 phone cancellation fee & agreed he would send a technician to my house to get into the dish and remove whatever you need from it.

It was going along well but then Chat quit and we never got to finish. I was talking with June, and she was real nice and tried hard to help me. I would like to try to lower my bill without losing any of my minutes. I am 79 and had surgery a few months ago and facing 2 more. My activities are limited so my computer and the internet is very important to me.

HughesNet Gen5 is a rip off. I dislike HughesNet very much. Cannot wait for my contract to expire so I can go to a company that is much better in treating their loyal customers. I cannot watch videos or Firestick with HughesNet. It is waY too slow and I pay them 86.00 plus some change a month. Not worth it at all. They send out refurbished modems. They do not work if / when you need a replacement. A rip off company!!!!

When we call they fixed It and then when we hang up in no time it would be off again. Please fix this problem. I keep the bill paid so I would apprehend if it If it was fixed. Elizabeth. Would go off and I would be aggravated we would call at least. One to two times a

I have called twice and a Level 4 Technician (whatever that means) was supposed to call within 3 days to solve my problem. Never did. The issue is that My Internet cuts in and out. Can Not even use my Bluetooth earphones. I cannot download nor upload a file, nor watch a video. HughesNet should be ASHAMED for FALSE advertisement. I would give it a ZERO STAR. Either they will get this fixed or I will see what I need to do to cancel my service if need be.

This is the worst internet service you can get! They do not listen or help resolve problems and refuse to let you talk to their manager. I told them I wanted a debit card switched and they still billed the old one. It ended up over drafting my account. I do not recommend this to anyone. Not to mention the service was so subpar that we ended up disconnecting it. When we wanted to cancel our service because there basically was no service they told me they had to charge me four-hundred dollars and refused to cancel it. WORST COMPANY EVER! Would give them zeros stars but wouldn't let me....

We have had your service barely a month. And have had nothing but trouble. No one wants to take care of it. Our daytime phone number is wrong. We can't find a 4 or 8 # security pin and our security key we were given keeps getting denied. Half the time we don't have internet. I have contacted your office at least 10 times several emails, and spent days on this. I want someone to come fix this. I need this for medical reasons. My lawyer will be next. We aren't getting the service you promised us.

It would have been really nice if your company would have notified all of its customers regarding the outage. So sad that we have to call YOU. I will keep my eyes open to make sure that we are reimbursed for the monies you promised we will be getting back from you because of your error. Again, poor service on your part when you full well know there is a problem. Major problem.

Can’t even download the internet. It’s absolutely so dang slow. It’s a total rip off. Don’t buy it, it’s bad, too expensive. I’m gonna shut down my Acct and get my bank Acct closed. This sucks. When it rains you can’t pick it up. My god, who locks someone into something that does not work. This is what Hughes Net does and rips ya in the process. I’m so dang mad, I’m serious!!

Have been asking for some time for a repair and adjustment. Spent a great deal of time on phone. Technician called once and voicemail is full will not answer and no return calls since then. We need someone to adjust our dish.

This has to be the worst Internet in existence. I have had several different Internet carriers for my Wi-Fi over the years and this is BY FAR, the worst once I have ever experienced. It runs like crap in both towns I’ve lived in. You never know when it’s going to crap out and have a terrible signal strength. Then I have had THREE different issues with magical fees and “unpaid” bills being racked into my bill when I have paid my bill EVERY MONTH. I was also lied to when I moved and was told they do your first move for free if you move homes, but then that was tacked onto my bill as well. I absolutely cannot wait until I am out of my contract with this company and I will make CERTAIN to tell people not to do business with this company. It should be illegal how terrible the service is and I don’t know what happens in billing, but that’s just insanity.

I have had logged 60 hours of phone calls many on hold with problems since my service was installed Sept 17, 2017. When installed they put my account under my sisters name as we had them installed the same day - I should have known it would be a problem now as it started out as a problem. It took them 2 days to install. They finished the 25th yet bill me on the 23rd every month. She has filled out forms & faxed, talked to very stupid supervisors that ensured us the problem was resolved & our accounts would be separated over a year ago, yet it has not been done over a year and 1/2 later.

First, I sign up for the Hughesnet internet and immediately I get a call from my son who says the service is so slow that you can't even watch a Youtube video. I get a hold of a rep from Hughesnet on a 3 way call with the rep, myself and my son, and they try to feed us some crap about needing another cable? Anyway, I decide to call back 2 more times to see if any other reps can resolve the issue and they couldn't. I cancel the service after 1 hour, for which they gave me a hard time over. I decide to just go back to Spectrum for the internet.

We called HughesNet regarding a financial issue, it was resolved with one telephone call. We have found HughesNet respondents to be polite in all previous conversations as well. We very seldom have issues needing correspondence, happily.

When the system failed I called, they sent a serviceman out. I was told that the receiver had filled with water during a thunderstorm and would have to be replaced. He completed the work in about 20 minutes, today I was charged 250.00 for the call. THEY know they can get away with it as there are no other options where I live.

Excellent communication; so thankful for the lady I talked with. I had many problems and a great lack of understanding. Everything was straightened out, above and beyond my expectations. If I can find a company that offers more data then I will switch, really it is slow service and little data and the kindness and helpfulness of the phone staff is what is holding your company together.

I pay over 100 dollars a month for garbage service that doesn't work half the time. Will be cancelling very soon, because your services are the worst I have ever had and to cancel with you costs less than having this garbage service any longer. I wouldn't reccomend you to my worse enemy.

I have had to call in a few times and ask that they add my wife to authorized person on the account. I thought this had been handled and yet every other time she calls is hassled by them and won't be helped because they say they need my authorization. She was furious as she was unable to resolve the tech issue, even after speaking to a supervisor who was a complete jerk and had to try back several times before getting someone willing to help her. In my own personal experience with their customer service it is hit or miss as well. The wifi signal is ok most of the time but I suggest using a 3rd party counter, I don't think theirs is always accurate.

The lady that helped & explained everything was very, very, sweet & polite, I wish that all people that assist you were this professional, excellent at doing the job that she has, need a lot more of employees like her. Sincerely Steven

My internet is terribly slow. Watching a Netflix movie is a nightmare. Hughes Net is in the process of trying to remedy the problem. The tech support guy worked with me on the phone for a long time trying to figure out the problem.

Very pleasant lady that did everything asked for her. I wanted to reduce my monthly bill. She accommodated that request with great efficiency. Also asked to check and possibly my phone number. She did so and the phone number on file was the correct one. Answered all of my questions. Thank you for a job well done.

Since my enrollment with Hughes. In January. I experienced slow internet and I contacted them many times. I finally agreed to have it checked by a tech. Know in it would cost me 125. So in March. 8 my antenna was redirected and now my signal is much better. Is there a way to waive the fee since the installation was bad to begin with. I have spoken with a representative about this issue.

Wifi. Couldn't reset my password. The lady was very courteous and patient with me. I can't describe my experience in forty words but I can say I usually lose my temper when I talk to people in these situations but I never even got a little aggravated or upset at all.

I have waited since 9/4 for HN to put my $177 back. I’m on social security and I have automatic payment scheduled and I have been Chg $70 for overdraft items, how could you do this, I draw $788. How could you do this.

The call previous to this one did include my complaint regarding more buffering than usual. However in this case A customer service rep explained that because we had been such long term good customer he would up us from 20 to 30 MG/month at a very generous offer. The rate information he gave me proved to be, I shall generously say, inaccurate. I spoke with a rep and then a supervisor. They were going to pull the call and listen to it and then get back to me. This has not happened. Still waiting.

Update account and discussed adding 10 gigs. Very nice and very helpful professional assistant. Explained all my questions and concerns extremely well. I couldn't have asked for a better representative to talk to. I wish all reps were this nice and helpful. Thanks for all you do at HughesNet to satisfy your customers.

Called to see when I would receive the return box and label for returning the equipment. I was given a tracking number from the guy that was very helpful, also. He said I'd receive it on 09/11/2019. Which I did. The equipment on the roof was retrieved and returned in the box also.

My service has been out for 6 days. The tech was supposed to come on 9/10, but never did, he left voicemail, I called, he assured me he would be here 9/11, never came and he never called. I called customer care 3 times and customer service at the corporate office twice, no one is doing anything.

They ran my credit without my permission. And I spoke to three different representatives and supposedly they “canceled” my service and it’s probably still going fraudulently because I recently got an email about a module replacement that I didn’t ask for but this company is the most fraudulent. I wouldn’t ever use them in the future. Just letting future customers know be careful because they just run people’s credit without their consent.

I asked the representative I spoke with why my bill had increased $20, from $50.88 to $70.88. She checked and said my low rate period had expired, but she was able to get me a lower rate until December 2919. I was very happy about that.

Satisfied with end result. Chat line needs to be reworked. Cuts you off unexpectedly. No continuity with agents if communication is lost. Have to repeatedly start all over again. Your website leaves a lot to be desired! It also needs a rework!!

Just a very polite and personable young man. Knowledge! I asked to speak with his supervisor.... busy. This was what I was going to say. We don't hear good things about our employees enough.!! I hope you remember my words when his evaluation is done. Thank You!

Not sure how you stay in business but duping customer through the 30 days basically giving them unlimited data and then not allow them to see usage in the 30 day. You have to cancel it. Fraud in my eyes, contacting you get no help. Wanting to make right then you wait for contract up to cancel and they say you have less for another year so they hook you. There were salesman rushes you though. Tells you one thing. Company tell you another. Not company you can trust in business too. Ripoff.

I have received a bill from Hughes Net in the amount of $216 for an "unreturned" satellite radio. However, I have pictures that I did return the product that I have tried to use as proof and they are giving me the run around. First, I was told to fax my photos, however, I do not have access to a fax machine. The second time I called, I was told that I could send my photos to advancedbilling@hughes.net. So, I sent an email with my attached photos of proof that the radio was indeed in the box they sent me with all 3 items in all the slots of their box. After sending the email, I never received a reply that the photos had been received. Only that this email was not monitored by anyone and that I would have to call customer service. I called them a third time, explained all other interactions with the service representatives on the phone.

Not at all happy that due to your employee error of not crediting my account with a return my bank account debited $125. After 3 calls, 3 different answers (2 from supervisors), I will have to wait 30/40 days for return of my money to my bank account!! WORST CUSTOMER SERVICE EVER!! I have 4 months left on my contract, I can not wait to CANCEL!! With the reviews I have recently read, my experience, your poor employee work ethics, and all over the board answers to issues from representatives especially supervisors I don't see you being in business long!! Very dissatisfied with this whole issue!!

Terrible. Promised to have technician following day and ** phone call. Never happened. Called 2nd day same thing. Called actual local company and said couldn't get out for 6 more days. Promised from Hughes Net TODAY. Finally, after going back and forth to Philippines, to be out tomorrow. Guarantees mean nothing but words to them. AND CHARGING ME for their problems.

4 phone calls were ridiculous. Was told have to follow protocol before I could get a technician to come. I knew the modem was bad and that was the first thing the tech said. The tech was great but the people on the phone from the Philippines leave a lot to be desired!!!

Was a great experience very helpful.. It was a pleasure talking to him and he helped me out of a bind. Thank you for all the that I received during the phone call and I was really surprised that he could help as much as he did.

My experience with you all are good and I would tell others about you all. I got the help I needed. Thanks. This is all I have to say but I'm very pleased with you all. Very much hope to keep doing business with you all.

I have called twice. Both times being transferred repeatedly to a person less familiar with English language. On your site it indicates that the problem was solved, a lie. This is absolutely the worst customer service (and internet service) I have ever experienced. Phone line DSL is superior to Hughesnet.

Was told that the problem is that both my computers work on Windows 10, and the meter is not compatible. So why has Hughes not resolved the problem with program? Used the 'chat' program to inquire about the problem so I don't know if I was chatting with an actual person.

Long story short, no matter what package you buy, no matter what your data limit is, it will be slow and they will find a way to make it your fault so that if you want to get out of your contract be prepared to pay $300-400. If you have problems with it be prepared to pay for the technicians to come out, even if it's due to THEIR equipment only 8 months after they installed it. You are required to rent their modem or pay $500 for one. Customer service is only available Monday-Friday 8-5pm Central Time, so even if you do get them to admit to a slow connection good luck troubleshooting if you're not home when their "advanced" IT department is open.

Poor and slow speed, this happens every 2 or 3 weeks, not happy with limited Data. Also for the price, very slow. Exfinity and CenturyLink, much better, but not available here. So we are stuck with an Ok internet. We are supposed to have 25meg SVC, not even close. The SVC tech was very helpful and fixed it a little better. But you need a plan with unlimited data. Thanks.

I called because I have very slow internet. Most of the time it will not load and times out. Your representative suggested I call Amazon about my Fire Stick which has absolutely nothing to do with my connection to my computer.

Total lies and disrespect ~ been in Sales my whole life and interrupted my child's sport and my dr. Time. Didn't have acct. mgr. so retrieved supervisor who needed my Husband after 30 min wait time and he was 1 minute to the phone after sport drop~off and waited 2 more minutes w/ no response and then hung up on???? Want our $$ back and disconnect please~ new # on file is ** - Very û satisfied with all service from day one????

I am an adult, I do not appreciate the "Term" Educated customer. I know the crummy service Hughes Net offers. If people had another choice Hughes net would be out of business. I am not sure if the call I experienced was in a day care in Istanbul but I can assure you I am counting the days that I leave the Hughes net nonservice. Gee I can not even connect long enough to send this survey back... Dial up was faster and more reliable.

The technician was supposed to come at my house between 2 and 5 a.m. and I waited at my house from 2 to 5 a.m. and he never did show up. He must have arrived early because my system is fixed and working good and I am very pleased with it, if he did come he did a good job but like I say I didn't get to see him because he must have came early before 2 p.m. because I didn't seem and my system is fixed good. Thank you very much.

After moving over 2 years ago, I cancelled my account with hughesnet.com then began being billed again six months later. I finally got an email from them this month stating that a monthly bill had been generated (none had been received for 20 months.) After going back through credit card statements, I realized that they had begun to re-bill me in January 2018. After chatting with a representative online, they lied about not having my credit card information on file. So I called hughesnet.com and after speaking to two representatives and waiting for half an hour, I was told that I had agreed only to suspend the account and they had a right to begin re-bill an old address.

Although the service people are very friendly, the reception, speed and slowness of the service itself is horrific. This was my 7th or 8th time to call about the same issue. I would not recommend this company at all.

When I called trying to resolve why I was being billed I was told I had not cancelled the service and would be billed until satellite was removed from roof. I received a box to return it in but am 78 years old and could not nor would I climb on the roof to retrieve something I did not know what it was or any other information. I feel the company took advantage of me by months of billing for an issue I could not solve nor knew what they wanted. They did send a service tech yesterday to climb on the roof and retrieve the satellite which I will return to you today. It is my feeling the funds I was billed should be returned to me. It would be hard to recommend your service to anyone under these circumstances. Your service technician was very nice and thorough In his performance.

My problem was handled quickly by a very pleasant service representative. I wish that I could remember her name in order to give her credit for such fast and friendly service. If only all customer service interactions were this positive. Thank you.

The service by your agent was outstanding. A great spokesperson for your company. She should do commercials for you. Listen to her voice sometime. Thank you. Robert **. Ok, very efficient and knows what she is doing. I hope you have more people with her professionalism.

Talking with customer service today was amazing. The gentleman took care of the speed issue and explained everything he was doing and how to access all the devices that were using up my data. Then explained what other plans were available and the use of tokens.

Excellent service received from the customer representative. He was very patient and polite. Service satisfied all my questions and concerns. Also, the service was implemented very quickly. I had a bad phone connection but the representative was very patient and considerate. I was very happy with the results.

The representative that helped me was very calm and pleasant although I was upset. She helped me with my issue and remained friendly. It didn't take long and it was nice not having to be transferred but only once because I had the wrong department when I first called.

I recently Put HughesNet on new bank for billing and it seems to have quit phone and text for days since. I have been customer over 10 years at the same address where I live on a mountain top so need the service.

We have been customers for a little less than 2-years. The radio in the dish antenna stopped working (it should have been new when installed and, if so, was pretty low quality). We called and were told by the service person that they had a repair plan that could be cancelled after the repair was done and that we wouldn't be charged. Well they charged us $419 and then claimed that we didn't cancel the service plan within their timeframe, or that the plan wasn't entered into their system in time before we cancelled, or some other such malarkey. I know I shouldn't have believed their something for nothing spiel, but I thought they wanted to keep their fairly new customer. You'll probably have better luck with Exede. I will be switching to Exede ASAP. DON'T USE Hughesnet.

Database entry - constant errors. Your database operates like a 1990 Microsoft application! This review has been submitted multiple times and rejected over and over again. However, your system for internet is much nicer, than a decade ago. Your people are very pleasant and my HughesNet phone works very nice!

Trying to pay my bill on phone. Poor customer serviced now as it has been in the past. I have not been able to pay this bill online or by phone. This seems to be the normal business practiced that and slowing down the internet speed to get back at dissatisfied customers.

Terrible buffering and very slow. Wish I never got your service. If I could get out of your contract I would and will never recommend the service to anyone ever. Overall it's terrible. Should have never contracted without trying your service.

Super informative customer service rep and hopefully it will speed up our time on downloads, our service rep was very on top of his game for sure!!! I really want HughesNet to succeed on our line and everyone around our area!!!!

I was very pleased with my Rep., Mark, you helped me to get back on the Internet. He was very patient, and knew exactly, what he was doing, very knowledgeable, think, I spelled that right. I am back on the Internet, and everything is working well. Thanks again, Mark.

I connect service tech about low internet speeds and he did a good job of solving my problem. He was great in talking me through the process. He was very knowledgeable with the wireless network system. My wireless system is now faster than before. He talked in a clear voice so you could understand the process.

On the morning of 8/31 at approx 5:30 am PST I tried to access the internet and could not. This was not unusual as it has happened before and my service has suffered with slow internet speeds. This time I reset the modem by disconnecting the power for 5 - 10 secs. Did this several more times because the system would not allow me to access the web. Called your customer service number and was connected to your rep located in Texas.

I'm have to go thru so much just to get what you guys offered me. I'm trying to receive my 100 dollar reward card. I got the email says it was sent. I never got it so I called and y'all had my mailing address wrong so I never got it. I want it resent. Thank you.

Have tried everything. Only thing left is to take my business elsewhere. The tech was truthful. No problems there. I am very upset with the rates. We pay 130.00 and have slow and marginal sevice. I have gone to the trouble of buying the latest in desk top, speakers, tablets, phones. This without a doubt your internet....I suspect IP....is limiting us.

Great customer service and was very helpful. He was very patient and helpful. He helped me with all my questions and was able to take my payment and was excellent. I would recommend to others to use your service.

For some reason my August payment did not go through. In an attempt to rectify the situation, I had to go through a maze system before giving up & contacting staff. Long story short, apparently I never had an email set up (?). Once it was set up, I still could not pay. I'm very frustrated with everything.

Signal is so slow that when streaming, a 1-1/2 hr movie takes 3. As above, I have called twice to see why my signal is rated excellent and a movie takes 3 hours to watch when it's only a 1-1/2 hour movie. All systems are slow. When trying to pay bills online, it takes quite awhile to accomplish this and other things, as well. Is there a "boost" that I can get or something that will be more efficient?

Do not get HughesNet for your home internet. You will use up all of your data in a very short period faster then normal use. Trust me. I have tested all my devices (4 cell phone and one tablet). Hughesnet only gives you one hour of steaming per day while your data last all combined. Within a week you'll run out. I used their app to monitor my data. I was surprised to find out I was using data while no devices were connected. Not worth the promises they offer. This to me is a scam.

We’ve had HughesNet for quite some time and thankfully we are close to having actual real internet and will be closing our account. You guys charge way too much for internet that barely makes it possible to email and just look at social media; that does not include videos. Terrible service for an ungodly price.

Young man so nice that helped me and please that I can continue to pay 59.00 a month. Only a little slow but that's okay I have slowed down some. Lol, Have a blessed day! Took me a little while to get the busy times!

Went out of his way and took time to HELP me. Something I had never experienced with HughesNet. Please hire more people like this and less that tell you to “move closer to town if you want better internet”. I’ve been thinking of cancelling my account. Today’s called steered me away from that. He was wonderfully helpful.

I’m reducing my costs. Your service is too expensive to continue. Need final bill and box to ship back your equipment.. This process is a big hassle today. 40 words is not needed. To express a termination. Wow this is so bad. Fix this please

Horrible connection at my home despite paying for fastest service offered by HughesNet. If I would have known this I would have paid to hook up a landline and get internet this way. Year long contract with ridiculous cancellation policy (they about doubled their rates in the last couple of years probably because of people cancelling.). I perpetually had trouble with connections with the tech coming out 3 times in the first 6 months. I don’t often write reviews but want to save someone from making my same mistake.

On 8/29/19 case # ** was created and HughesNet representative Joel assisted our family in not only helping us to resolve our internet issue but was very professional, informative and caring! Thank you for the help Joel and HughesNet.

Very quick and friendly service. I would recommend HughesNet to a friend. Excellent excellent service. They answer the phone quickly. Also they handle all your needs with a friendly conversation. Making sure your needs come first and are handled quickly.

I accidentally made 2 payments online. I usually pay by phone but decided to create an account and pay online. First they said they would refund the second payment and then they did not. I will cancel my service come Sept.

Payment. I had such a great experience with the representative that answered my call. He was very attentive and helpful with such a great attitude. I hope if I ever need to call again I will get the same representative from today. Thank you Hughes Net for hiring and training such wonderful customers service reps.

Your system says I have used more data than I would use in a year... I can’t afford a six hundred dollar bill and I am single, I live alone and have no one else in my household.... I am a disabled veteran on a fixed income and can only make calls using your service. Cell phones or anything else will not work here without WiFi assistances.

Changing my credit/debit card. The young man who helped me was most courteous and helpful in resolving my problem. He went beyond the call of duty in being courteous. I give him the 5 stars and no one else there whom I have associated with in my tine with HughesNet.

Called concerning increase on bill. Customer explained and provided alternative savings. Hughes continues to be more than helpful. The representative was innovative and helpful. She provided the best service and a great price on services. Please continue to hire the types of people you do. I have found all of your members to be efficient and kind.

Disgusting, reprehensible customer service. 5th time in 1 year our service is useless. 25mb is standard. "When you run out of data we slow your speeds up to 60%". Then WHY am I constantly sitting at 54KB!!!! THAT'S NOT A 60% SLOW DOWN! THAT IS A 100% SLOW DOWN TO DIAL UP SPEEDS!!!! IF they fix this it the service won't work for more than 3 months. Then we will be right back here. Your customer service doesn't care. They don't apply promised credits. They are NOT CAPABLE of getting you the service they promise. They fight and refuse when you demand a supervisor so you must PUSH.

When I ordered Hughes Internet they told me I will be getting a lot of gigabytes. When I found out how many gigabytes I was getting I canceled them but they continue to keep my refund and tell me that I need to return a radio that’s on the roof. First of all I never signed for that. My 70-year-old son was home when I told the technician I’m on my way. I was stuck in traffic. He went ahead and installed it and I guess forged my signature on there because I never sorry for anything am I could’ve 17 Asian. Never installed it without a parent being home. No they trying to charge me for something that I didn’t ask him to install. I asked him to cancel it.

I requested from customer service because my internet was down and we could not get it fixed on the phone and by the way my time is money too. Every time the state code would tell us it was a outside problem, so finally 4 days later this service man shows up, well he began to check the outside componets, then he took his wire snips and cut the cable wire running into the house.

When I ordered HughesNet, I asked THREE TIMES if it would work with my son's Xbox Live. Three times they deliberately lied to me and said that it does. We get our internet installed and they have a data block to prevent an Xbox from connecting to it. Besides the Xbox, the internet runs like dial up. So I call them, and it's every excuse in the book, but no attempt to correct the problem. Our plan was 10 gigs of 5G and unlimited 2G. So we got rid of Netflix and put every device in the house on 2G so that the 5G would still be available when we need it.

Unreliable, slow, nowhere near the definition of high speed internet. Had faster internet over a DSL line, telephone line at times and that was in 1999. Latency means no VPN, no streaming, no gaming. Decide to cancel before the 2 year contract? $400 opt out fee if not canceled within 7 days. Get get 3 Verizon Jetpacks if you can, they get throttled to 600 KB/s after a measly 15GB of data usage, but still way more reliable and faster than prehistoric HughesNet.

Very helpful with getting my service started back up after missing payment. Very nice customer service rep, knowledgeable about service and flexible to work with. Great help with getting service started back up. Nice to have provider that understands their customers. Thanks, Mike

Channels just drop on lock up lose picture. This is not what I was informed that I would be receiving, when it is good it's good. When it is bad it is bad. Most of the time it's bad. Had problems with other channel. Resolved that problem.

I explained what was going and he was very helpful. I also asked if they had any government assistance because my husband had a heart attack and is unable to return to work. We would appreciate any help that we can get.

I ordered HughesNet for my home in an area that gets marginal reception from Dish and Direct. It was the worst decision of my life. From the very beginning HughesNet receives a ZERO in every category! The equipment was marginal and unsellable when I stopped using it--I paid almost $500 for the equipment, and couldn't sell it for $50 six months later! The reception was slower than the old dial-up, and customer service was nonexistent!!! They never answered the phone, they never returned phone calls, and customer service is a name with no meaning to HughesNet. They keep needing more customers, because NOBODY stays with them. I would suggest investing money into an easy chair on the front porch to watch the horizon rather than spend ten cents on HughesNet.

Bluntly LIE to customer, "...1.8G of data has been drained from your account while we're talking because although you're not using the data, you're connected to modem via wifi, so there is a data usage." 20G will be drained in less than 1 day, so I need to purchase 600G plus what I actually use per month in order to have internet connection? "I'm not saying that's correct. I'm just saying it's likely," per Kevin **, Hughesnet account management. Technical support, Chris, "...look like we have a bad connection... are you there?" click, click, click... typing away and talking to others - speaker phone is on, and they can hear customers perfectly fine; this is one of the trick Hughesnet's employee do to get customers to hang up, thinking we don't have phone connection. Too many to list

I have been receiving emails from you for several years. I have never had an account or purchased services from your company. I live in Louisiana and have called, written and everything to get you to stop sending me emails. The Larry ** you are trying to reach lives in another state. Your tech people keep telling me that I'm wrong. I'm not crazy. My mother had me tested.

Canceled my service in May. Was never told a charge to cancel because I was moving. I had to send my equipment back at my charge because they would not send me box before I moved and then they charged me month later for not returning 213.00$ which I received a email that they did. Then in August they charged me 180.00 and couldn't answer me why. Will not take my ccard off file even though not with them anymore. Very poor service in all departments!!

my bill? Simply the worst you can get.

Have called several times. This week I’m now paying $30 to have better for 3 months and it is just as bad. I’m very disappointed in this service and will not stay after my contract is completed. I don’t Understand why no one can make it better!!! I’m having trouble sending this!!!?

The agent was sincere & pleasant — she was patient as I had a very difficult time understanding her — eventually I was able to understand her instructions & make the adjustments because she would repeat herself until I was able to understand her words.

I was flat out lied to during sign up. I was very up front about what kind of internet usage we have in my house. The guy said the service I was getting would be adequate. We ran completely out of data in TWO DAYS. They are refusing service cancellation without charging me a $400 fee even though they completely lied. Terrible service and rude customer service. Would give zero stars if possible.

HughesNet is slow, has low data caps, & is expensive. Plan on discontinuing service at end of month. Also, cannot understand any of your representatives. No local people to assist us. Cannot watch videos with data saver on and with it off, our data is used up quickly.

I understand that Hughesnet like other providers use contractors for installation and service. However the original contractor installed the satellite dish on a pole in the ground as opposed to being fastened to the house. The problem is that every summer when it is hot and dry, the ground dries up and the pole shifts causing the dish to be misaligned. Hughesnet will gladly send out a contractor at a cost of $120 every time to correct the problem that was created by one of their contractors in the first place. I am very frustrated with Hughesnet and am currently looking for an alternative provider for my internet service.

I wish to cancel this. I can not figure out how to bring this up to watch or to hear anything. I have asked for this to happen for the last two months. So is there a problem doing so if not then discontinue this.

I've had HughesNet for 2 yrs. PS4 doesn't even load. Internet speeds are false. Salesman lied about speeds and guaranteed I could watch Netflix and play PlayStation at same time. 2yr contract and internet hasn't worked in 8 months. I use my neighbors WiFi and it works better than HughesNet service when it worked. When you call customer service in India they say everything looks fine on their end. BEWARE!!!!

Service continually got worse costing more and more for temporary better service then same slow or inconsistent service. Offered more gbs for 2 months for same price. I was already paying to try before I left your company. I accepted the offer and was then billed for the bigger pkg anyway. Your company is a big con. Just pushed submit and notice came up connection lost! You're terrible.

Always having to purchase more gigs....nickel and dime you to death. When I found out there was another service finally available I jumped off the HughesNet sinking boat asap. Could only do minimum on computers especially if more than 1 in the house. Recommend NO, find anything else.

We have had issues with you guys sense before our internet was even hooked up. Now it constantly loads and is slow. We've been promised so many different things and no one has solved our problem. To be specific someone actually had me on hold for 30 minutes and hung up on me.. so we are less than very dissatisfied.

I received double billing or was over billed $190.00. I had to made contact with your billing Dept. several times to make clear that I only have one MODEM. I only have one account and one computer but was being billed for two.

Almost immediately started getting a message saying “your internet may not be connected”. No one has been able to fix it. It’s hard to pay for service I am not receiving. The message comes up every few minutes. The problem is somewhere from the dish to the back of my TV. CS has been great but fail to fix the problem. I need technical help. I don’t want a service charge since the problem appeared almost from day “1”. Please help. 8-19-2019.

The service is at Franklin Keller Fitchburg Wi. I am his mother and have paid his bill from time to time. They have never kept our addresses separate. We canceled July 14 when contract was over. I was having the box sent to Madison as there was no good place to leave it in the country. The box was repeatedly returned to you undeliverable. Today I finally received two boxes. Both have part right in address so am shocked they were delivered

Mr Kyle ** was very professional and thorough in his correspondence with me everything was explained and worked out perfectly. He helped me arrange my payments to accommodate my pay weeks. Im on a fixed income and I needed extra time to get monies to pay my bill.

I received a card in the mail saying I could get internet for $39.99 and I got somebody out here to hook my service up and the whole time I was thinking my monthly bill was going to be 39.99 for the first 24 months and when it got time to pay my bill it was $70.00 taken off my card. I was never told my bill would be that high, I was still thinking 39.99 and I really don't like paying that much for it ($70) and I was not told one time that it would be that much.

I am very disappointed of the quality of the service. I cannot watch on demand without the show constantly being interrupted with buffering. In addition, it is difficult to use in the evening and on the weekends. Any suggestions other than to charge me more?

The guy helping me was very professional. Helped quick without delay and not getting into my personal business. The whole thing didn't take long. Very satisfied with the job he did. Need more customer service reps. like him. Thanks a lot.

My helper Nancy was very good. She stuck with me and helped set up a new modem I received from HughesNet and worked very hard to advise on taking me through helping understand the HughesNet resources. She was very knowledgeable and I could understand what she was saying which helped to get my problem handled to my satisfaction. I would recommend HughesNet to a friend.

The quality of your service is not as anticipated. It slows down drastically at various times, most notably in the evening hours. The delay to respond is almost dial up like in speed. I can't believe in this day and age you cannot offer something with a better response. I will most likely be changing over to cellular service with some sort of amplifier or booster.

The customer representative was new and put me on hold until I was on the phone for over 15 minutes. Then she input the suspension for only 60 days so I have to call back in Oct to further suspend until Dec. She should have had a trainer help her! Very unsatisfactory Service!

I really don’t know where to start. I have had the absolute worst experience dealing with HughesNet internet. First and foremost, unbeknownst to me, I signed up for this internet service through a third party vendor which told me numerous lies; I’m assuming just to sell me the service. I was told by this sales agent that a termination fee was completely waived if you are to move to a new location. Well, that was a lie. When I spoke to a customer service representative who is an actual employee through HughesNet (or so he said) he told me that they are not responsible for what the third party vendors say. I then ask him if there was a way he could pull up the recording from the conversation and he told me that was not possible since it was not done through HughesNet.

I had an outage at my Airbnb in Vernon AZ. I called multiple times and they were able to fix the problem with the help of my friend that went out to the house. I had many grievances since the system has not worked since they put it in 2 months ago. They gave me an adjustment on my bill. The last guy I talked to named Steve was awesome!

When signing up for service, I was totally misled in the service. I have had it for about a month and have been on the phone SEVERAL times with customer service because how SLOW it is. It seems it cannot be resolved and I am stuck in a contract.

Called today to let them know I was moving out of state and need to have my service disconnected. Internet don't work half the time and I have called numerous times. They always tell me it shows it's working on their end. Ya like tell me anything!!! Come to my house and see what kind of signal I get nothing but then they tell me, "What do you expect? You have the lowest grade internet 62.00 a month. Get something better". Why would I do that when it don't work. This place is a rip off... taking money from elderly women and don't care.

The data package sold to me as sufficient is not. Speed issues abound. My CenturyLink 1.5 is faster than your 25 at loading web pages just when checking email. I Can't use DirecTV On Demand programming that requires fast internet service because I'm told that my internet service provider is too slow for effective streaming, (the problem I had with Centurylink 1.5). So, if I had it to do over again, probably wouldn't.

So far I have been very unimpressed with HughesNet. Data runs out half way through your billing period no matter how little you use, customer service is not the least bit helpful, and the service goes out with the lightest rain. I was told when I signed up that rain would not affect the service unless it was very heavy and that the plan I have would be plenty of data for what I do. Just plain lies, and they don't seem to care one bit.

The only good thing was the person that installed my internet. He was on time. Very professional. The person the took my order after being ask was there any upfront fee. The only thing I was told was the monthly charges. When checking my bank I was charge $180 dollars. I tried to find out what it was for I was told it is a connection fee. That was never told was being charged to my account. Also when I tried to set up an account it took hours to finally get it to work. And most of all my internet was down so I could use the new hooked receipt of $100 debit card.

I was told today 8-15-2019 that I would receive a callback today which I never received!!!! I am getting tired of the lousy service I was told on 8-7-2019 that the problem would be taken care of by today and it has not been handled yet! I am getting tired of the terrible service as there are other providers out there that are willing to provide good service!! On 8-7-2019 I got a confirmation number of ** and was told the problem would be taken care of by today 8-15-2019. Today I was told that they had the wrong phone number for me by the supervisor after I had already talked to 3 people that told me they had the the correct phone number (run around time!!!) The television service I am trying to switch to requires good internet service I am guessing that I need to find a different carrier for my internet as I am not able to get any service from HughesNet!!!

Would not give rebate after signing up as promised. People I talked to were very rude or knew nothing about how to help. Felt like they were scamming me. Service is great but rebate process needs to be improved. Thank you.

I'm in a rural area and had slow and undependable service. Signed on with HughesNet premium service in 2014 and it was dependable, although much slower than DSL. Never had a problem with data caps until now; all of the sudden my usage took me over limit and my speed dropped drastically. I do not stream videos or music... Just emails and web research. How can this surge be? HughesNet was non-responsive, so I researched and found a company that can now serve me with 4 times the speed and half the cost. When I called HughesNet to cancel them, they came at me with all kinds of incentives and reductions in price to stay... But they never did apologize for what they had done to me. Shabby customer care, I'm sorry to say.

My experience was fabulous. Hallie was a very friendly and efficient customer service rep. She took care of my needs and answered all my questions. She informed me of the bonus hours to record movies to not use my data.

I've called numerous times that you have my email address. I've been told numerous. Times I'd be taken off. My email is mixed up with some guy out west!!! This is so irradiating! What kind of company is this!

Your internet service is extremely slow. When it rains it stops working altogether. It rains nearly every day here. Western North Carolina is a rain forest. I can't use Roku due to extremely slow internet speeds. The main reason I got your service was for Roku. Can you do anything to speed my service so I can at least get through a show without it stopping every 5 mins? Why does rain stop service completely? You're the only provider for my area. AT&T is fine for tv, but they said internet from them would be dial up slow. So I'm stuck. I'm paying for your service and half the time it doesn't work. Why???

I would recommend to a friend. Have done so already. Don't know if they contacted you or not. I've been pleased with my service. At one time, Hughes Net was the only internet service I could get for which I deeply appreciated.

Buffers all the time. Seems really slow too. If you could have someone come call me to schedule someone to come check it out I would greatly appreciate it. I would like to keep it but if this is how it's going to work then I may have to find an alternative provider. Thank you for your time. Bob

On the day that my service was installed, the service representative seemed pleased with himself when he stated that he hardly ever got to "go" inside. He further stated that he normally just "goes" behind a convenient tree or bush. Also, the representative smelled vaguely of alcohol. He then stated that the only place he could put the dish was on the Southside of my house. In this position, the reception is, at best, poor. For the $71.00 I am being charged for your service, I, in all honesty, expected more than what I am currently getting.

I was referred to three different telephone numbers and on the phone about an hour regarding Refer a Friend program. I referred a friend, in July. I called them and was given a number for my friend to give to installer and I did. I was assurred after 2 billing cycles I would get 50 credit and my friend would get 50. Yesterday after an hour on the phone and speaking to 3 different people I was informed that we do not qualify for program. That is poor customer service when I was told we did, and I have been a customer over a year and had a good review to give to him. I will not recommend HughesNet again since customer time seems unimportant and loyalty counts for nothing.

I had lost internet service- Called HughesNet for help. The lady was very nice & even more helpful. She went through procedure with me step by step on how to restore my service & had me back up & running in a short time. I would like to thank her personally but I can`t recall her name. She is a very, very nice lady. HughesNet can be very proud of her.

The installler put a dent in my wall and I have been contacting Hughes since May and all I get is the runaround with a lot of case numbers! The problem still exist to the present with No one contacting me.

As a previous customer, I thought I would give HughesNet (HN) another try. Fortunately, I cancelled the install because HN ran a HARD credit check after I was ensured that a soft credit check is standard practice. Because I monitor my credit, I was alerted that HN ran a hard credit check which shower up on my credit report and lowered my overall FICO score. I have attempted to contact HN several times and was given the runaround. Nothing has been done to correct this issue so I have contacted the credit bureaus to dispute the inqurie. Still waiting.

We have had your service only a month. We lose connection on the internet every day between 9:30-11:00 am and it is off for hours. We both work from home and it is very important to have service on a continuous basis. I'm writing this to you at 9:41 pm when the service finally became available again. We would appreciate some assistance correcting this as we can't continue using this service unless it actually works. Thanks, Pam

All we do is surf the web for news, shopping and general info. No gaming or streaming. Blow through the data in just the first several days of the month. Very dissatisfied. I thought Frontier was bad but this isn’t any better.

Extremely bad service where I live. When service was connected I was told I had 30 days to cancel service if it was inadequate because of where I live. When I called I was told that was inaccurate and would be charged over $400. I wish I would have done more research about HughesNet. Now all I can do is warn people of my bad experience.

The day after installation system failed because of light rain, so no phone no computer after reassurance from salesperson and tech that this would never happen. Took me an hour on phone to cancel and Im still waiting for box to be sent to return equipment. Would not recommend.

When I signed up with HughesNet I was given to believe this is a great internet. Strong and fair priced. I have not found either to be true. I called and talked with customer service many many times after the problems getting the satellite set up. I was promised a reduction in my bill by half for 3 months. That didn’t happen. I was told how to increase my speed because no one could figure out why it’s so slow. All in all very very disappointing.

I basically had HughesNet before through my phone company. They no longer service it so when I changed over I had hoped with the 5G it would be faster, stronger through cloud cover. It's the same... Someday I hope there will be a better system for us folks out in the sticks

To begin with I am a new customer to satellite internet (spot beam). I will be comparing HughesNet with Viasat (which is what my Daughter uses and she is located about six minutes from my location). So far I rate Hughes below Viasat on speed,consistency of signal and ability to conduct acceptable voice (telephone) conversations. As Dish Network is the one that has assigned Hughes to me over my request for Viasat. I will be a patient customer and see how it goes. Also, I believe I am being charged $10.00 more than advertised, ($69 versus $59) for 10gigs.

Don't pick up very good at all so I'm not happy at all with it.... So I don't know how much longer I will have it!!!! It cost too much for it not to pick up good....when in the house I'm very uncomfortable happy with it.

No connection during cloudy days, rainy days. Amount of data before throttling isn’t much. Good for email, no media users. I hope this survey gets thru. Cable and DSL is better and offer continuous speed thru the month. Payment process is easy. Smooth.

This is the slowest internet I've had since dial-up. It takes so long for some pages to load that they time out. When I signed up, I was told that I would be able to stream videos, but buffering is terrible. It's really no better than the free internet offered by the RV park where I live, except that I don't constantly get disconnected. But that is the only advantage. I've heard there are providers that offer faster service, and I wish I had researched more before signing up.

When calling to find out about my bill, the call center in Texas was very unprofessional. I was trying to understand my bill and when I said I can pay the current month the rep. Kept talking over me. Then she hung up on me. I had to call back to get a different call center. I hope the customer service is not going to be an issue.

Our internet speeds are worse than those we had with CenturyLink even with the Linksys booster routers that were sold to me by the Dish/HughesNet installer for more than $400 and after I called and agreed to pay for a higher speed internet service. Your representatives and marketing materials are misleading. I was warned of this but did not heed the warning. I am extremely unhappy with your internet service ice and your false advertising. I never should have switched internet and telephone providers or spent the additional money for booster routers. Your company is a rip-off.

Was more than helpful. Rating 10. He was very helpful and friendly. He answered all my questions. If he did not have answer he found someone that had answer. He was very kind and very polite. Excellent service. Wasn’t rude like some are.

Our HughesNet connection is really slow. So slow I have to turn off the wifi on my phone and use my cell service for it to work. My wife’s iPad times out before it will load. This becomes extremely frustrating.

Overall my experience with HughesNet has been a very positive! Station guide me how to get on my laptop and cell phone! So far I have enjoyed surfing the web, and playing my games on my phone at a faster pace.

The internet runs very slowly and I'm very disappointed and very unhappy with the service. You can't download anything unless you got to wait at least 15 till 20 minutes and ya'll will say one price but when you get the bill it be something totally different.

Although the service is slower than I had expected, the HughesNet internet service is reliable. The website to check your bill and usage is a bit cumbersome and slow to load. Overall though the service is so much better than the Verizon Hotspot that I'm very pleased.

I called to see how much our service would be because the current contract is over this month 8-10-19. She told me there would be no increase. I said great, I didn't have to find a new provider. We are on a fixed income so every penny counts.

The technician was very good, thorough, and knows the mechanics of his installation craft well. As an employee of CBS I could see he was better than most of our guys in N.Y. Extremely clean install across (underneath) lawn, professional ground and drip loop, everything works perfect. Sullivan County rural location. Pic is of bear who wandered by to check out the work a week later!

My internet is very slow, my video resolution is set so low, I can't hardly see watching, and still the buffering won't keep up. It's almost as bad as dial up. What is it 1996. I would be happy to receive an explanation.

The service is terrible, slow, and you run out of available internet time to soon. For the price and service I would never recommend anyone to get Hughesnet. You have to sign a 2 year contract, so you’re stuck with terrible internet for 2 years.

The first month the app said we were responsible in using the data allotment and then suddenly one day it was completely gone when it was perfectly fine earlier in the day. Then this month the day we restarted our data, it immediately went to saying we've almost used all of it when we hadn't used any of it. The connection have been slow and blotchy in the speed.

This is NOT the fast speed internet that HughesNet claims it. I am very disappointed with it. We have been told that HughesNet will offer us a fast speed internet connection. That was the reason we decided to pick HughesNet over other satellite internet providers. It’s hard to open a simple internet browser or log in our emails.

It’s not as fast as I was hoping. We can’t stream TV shows. I occasionally remote in to work from home, it’s slower than expected. I knew it wouldn’t be super fast, I’ve had satellite internet before. But it’s slower than our previous company. It is reliable though.

This is a bad experience. I will not ever use this service again and will not recommended this to anyone. You can’t use the service only either the tv or device and runs extremely slow. This is very horrible and Bad service.

I had Centurylink before HughesNet and have had an awful time with CenturyLink getting our service moved to our new home (it has been 3 months without CenturyLink internet). Therefore we got HughesNet and they installed our services the day after we requested, which is great. However the speed is slow (not fast enough to teach online efficiently). There is not enough data or speed to do much or any streaming. We have not been able to do any streaming because it uses all of our data for the month. It is also very costly. More than double of what we paid for Centurylink.

I'm very unhappy with my internet speeds. When trying to stream videos from websites it take forever to load and buffers several times. It's the same with Netflix, Hulu, and my other streaming services. Also on one website I have been using for years it will not let me watch videos while connected to my wifi. It pops up a message saying a third party is blocking the content. So that is a major inconvenience.

I had a dish installed last month. My phone service is fine, but my wifi is really slow. It takes forever to load any kind of video and then it drops or goes to buffering continuously. I had hoped for better service.

The wifi is okay but not as good as I expected. Anytime there is weather at all it goes down. And I just expected more. Now we are stuck in a 2 year contract. If there is a way that we can make this better or I can get out of this long term thing. That would be great.

When I signed up with Hughes I was quoted $39.00 per month for 2 years and was overbilled in error. With the talk with the Hughes agent I was told that I would receive a $10.00 discount per month for the next 3 months and for the next 2 years.

I was told by the technician that installed HughesNet that I would be getting double to triple the speed of my current DSL service. Not true. Can't watch a video without constant buffering. Awful! Can't see anything without long lag times and slow service. I hate it.

The internet speed is good. We don’t have to wait to long to watch our shows, and the download speed is great. The shows we watch don’t lag as much so we’re grateful at least for it to work most of the time. I give it 4 stars.

The service is really slow. It seems that the service plan I received was not enough for the amount of people in my household. I was told from the beginning that it would be enough but I still have loading issues when logged into my wireless modem. I feel I was duped into getting a service that I cant enjoy and I cannot disconnect because of penalty fees.

Internet service is too slow. Worst internet experience in my whole life. Can't wait for Charter Spectrum to serve this area. Since this is one of the few internet services in this area, one would think that you would improve your service in order for customers to remain with you!

Loses signal quite often. Although it does tend to come back on quickly; on a daily basis this becomes frustrating at times. Also slow loading occasionally. I am neither happy nor disappointed with your service. I am in the middle but will probably explore other options when the time comes.

Lost service on June 20, 2019. Called on 21st - they sent out tech that didn't have tall enough ladder to reach dish. Finally sent a tech on July 15 but he couldn't service because it was raining. Was back out July 19th and finally repaired. Was told we would get credit for the days without service. Was given 19.00 credit on our July bill and in August was charged full amount plus 29.50 service charge. When called billing did not why we weren't given credit. Assures us credit will be on Sept. bill not the first time we have heard this happening. Unfortunately this is all that is available in our area. Would never recommend them to anyone.

Calling numerous times in 10 days and getting nowhere, you finally did send a service man out. If my husband hadn't been home I would have not let him in. Drove up in an unmarked car, no ID (said it was in the car) looked like he had just been fishing and front tooth was missing. Very unprofessional and it took him a while, not at all like Nick who use to be your service man.

Call was polite, fast response, friendly, I use the service very much and this employee was concerned with my lack of understanding things at nearly 80 years old. My idea of "Tech" is punching cards and "basic" and "Fortran" programming in the late 50's and early 60's. THANK YOU so much.

Every time my data plan gets low, and I buy tokens, my connection data rate goes way down to the point wifi is not usable. If after a couple of days I call and complain then the rate jumps up to double normal. This happens month after month.

Beware of how the cable is buried. It wasn't buried properly and our lawnmower cut the cable. We were charged $125 for the repair. Poor customer service and no resolution. Overseas customer service! Must keep reference number or they can't help. Also communication with repair technician was lost. The repair technician told us that the cable was improperly buried and he would document and send the report in. However, the supervisor at HughesNet could not locate those notes. Not a good company.

Technician was supposed to show up on Tuesday, didn't. I had to drive 3 miles and call 4 different days. Finally showed up Friday. I was lied to 4 days. I called customer service today and was denied a discount on just this months bill. As I told them, when I get my bill this month if I'm charged anything I will drop Dish as soon as I can get another service. Worst service I have ever had. If you want the full story call me. I just ask for no charge for 1 month for my stress and income loss. If ya'll want to lose my business for 20 years over 1 month, fine!

HughesNet don't work and they won't help. All they want is Money for nothing. I can't do anything on my computer or phone service drops constantly but Hughes wants their money but won't fix the problem. I so regret getting this service. The advertisements lie. They say it's best but in all actuality it's worse.

I had to switch from Dish internet service to HughesNet in late June 2019. At first the speeds were OK but never as the advertised 25mps. By the time of this review, the speeds were in kps. About as bad as DISH with one caveat... We were using upwards to 3 to 4 gig a day and eaten up our monthly allotment in 4 days!! At least with DISH, we never went through our allotment of 5 gigs in a month. Because I am on contract for two years I'm stuck with a slow system but paying for extra gigs per month to supplement our usage.

I gave HughesNet customer service permission to use debit card one time for friend's account setup, Rep assured me it would be a one time debit. He purposely put the account in my name and put another charge on card after telling me he wouldn't use my card again. Friend called yesterday, net was not working after installation, so cancelled. I called today because I see another charge from HughesNet and all the rep could say was I could have 10% discount. I don't even have an account there. I had told the rep to call me the next day about setting up an account for me too. I hope they pull the phone records. I will definitely sign a complaint even for a small charge. I was told they can't give me my money back... Wrong...

I had the worst experience with HughesNet. It's a rip off. Ya'll told me that I would not have any problems with the internet in my area. All the internet did was search when it finally connected I was out of data.... And I would not ever recommend HughesNet to anyone. Ya'll took money out my account without asking me first cause me to go negative when I asked you. Do I need to cancel my card off the account. Ya'll assured me ya'll couldn't take money without talking to me.. Ya'll scam people.

I'm hard of hearing and it was very difficulty to understand her English. Her accent was to me very slurred and I couldn't understand her at all. If you could please next time connect me to an English speaking person that would be great. Thank you.

Had 3 calls with the technical support personnel. 1st call. We of course rest the Gen5 modem, unplugged and plugged back in, changed some settings in the Admin console and was beginning to look good. After a long time, was transferred to a Sales Department. 2nd call was supposed to end with a call back after the technician did some things with the 3rd level support. Call back never happened.

The gentleman I spoke with was very very helpful and very very polite and quick at doing his job. I would recommend him to speak with anyone. Thank you so much for your help. I really enjoyed speaking with him. He was very helpful.

I just contacted a rep and was told I had plenty of bytes to last until next rotation date. Also received 2 tokens. I look 2 hours later and I had 0 percent. What is going on with this. I would like to figure out the amount of time I can listen to my books or play games and continue to have good and fast service.

Well, once I get to chat with customer service or support they are always helpful to me. So I feel pretty comfortable with whom I talk to. So I get the right help I need for the situation. I like that a lot. Thank You.

I have 8 case numbers from calling each day that I've been without service. Promised an call back twice....never happened. Each time I call the representative keeps me on the phone for 30 to 60 minutes only get a promise that the case will be escalated....whatever that means.

I've had your service since July 28th, I've checked my usage every day and it always showed that I was well within my usage amount. All of a sudden on Thursday it showed only 6% left, it went from 80-90% in one day to 6%. I didn't do anything different or use it longer than any day previous. Now after 12 use it says that I'm out of prime internet time. Yes. I'm very unhappy with service (I called), never got any answers.

They overcharged my card. Escalated to manager. HughesNet cares zero about customer service. Counting the days until my contract is up. Asked to remove my card info said it would be $5 more a month. I said, "Forget it. I’m cancelling in 2 months". They charged me and said I couldn’t do anything. I said listen to the call. They said they can’t do that. They lie.

I have had serious issues for done time with signal strength. Called numerous times. Was unresolved. Cancelled service on August 3. They told me they will not Cancel till end of billing cycle on the 13th. I will not pay for 10 or 11 days I did not have service. I would never recommend HughesNet based on my 2 and a half years history.

The young man was very helpful and I was able to find the problem was my Netgear wifi. He had me connect directly to the computer and the Internet came back on. No more words are necessary except to get this sent.

Well, was notified of a problem with my monthly payments, Cr Card issues. I called or responded as instructed and everything was handled very professionally and efficiently by a Young Lady. [case#**]. She is Good. [A Keeper at any cost.]