HughesNet Reviews

Service is good. The problem is that HughesNet was authorized to use my Debit card only once. I don't have money in my account after maybe the 3rd of each month. So for the last month, my card had been used twice, and two overdraft fees.

I have Hughesnet, Directv and Verizon Wifi and phone. I ask the young lady if they could help on the billing. Or I would have to disconnect HughesNet. I'm on a fix income. She was very nice and help me out. I hope all your employs are like her. THANK YOU.

I was trying to order the wi-fi booster and could not so I called the 800 number and they checked out everything and found out that the system on their end was upgrading. They were very professional and very polite and answered all of my questions. When I was on hold they came back on the line to check if I was still there and informed me that they were still checking on the problem that was going on and was trying to see if they could do something else to get the booster ordered for me.

It's slow!! I called and talked to someone a couple days after I got the service and he did something and it still didn't help. I'm just very dissatisfied with this service. I guess if someone comes out to check it I'll be charged cause that looks like what happened before because I see 6.41 came out of my acct. And I don't know the reason why.

The internet is still so slow. I upgraded to the high package and still not fast at all. I have 5 people here in my home and they like to watch movies and YouTube and play games. So I thought upgrading would be better but it is the same as the one I started at.

What a waste of time and effort to offer a service that is so powerless, to be polite. If you can't provide a better product for Carroll County Ga, then you should not be able to lock in your clients to a two-year contract. If not for the max $400 out of pocket, Hughes-Net would no longer be thought of for an internet provider.

I am not getting the speeds I was promised and I was told I would get a 100 dollar gift card and still have not received that either. When I last called I was given bs reasons in speeds and they were never able to help me out. I was told this would happen.

Unable to access website. I talked to 2 people, one said there was a problem with my acct, the next one said the site was down and there was not problem with my acct, this one went away and never came back. My problem was not solved and it seemed like neither person knew what they were doing.

Installation of service. The technician was very polite and well informed. He put on booties when inside the house. He made sure to write the password for wireless with ease of access to the information whenever I need to enter the password.

I called HughesNet with two questions about upgrading my service to receive more data, specifically I needed to know if I upgraded that I would not be charged for two accounts. I received answers that I was seeking promptly and courteously.

Not happy with where the cable was run into house. I believe installer used existing cable so that may be part of the problem. Not sure dish is in best position. Buffers often when streaming even during non-peak times of day.

Not near enough strength in the signal. I have Roku for my tv viewing and it is steady having to Load. My cell phone has about 2 bars most of the time. You need to strengthen your signal. That is the problem as far as I am concerned.

Installation of the dish was a bit messy, But installer was very nice guy, as far as the internet service itself it is quite slow. If I used the internet more than I do I no doubt would be shopping for a new service.

The service is terrible at my house, the picture on the tv is pixelated and it takes forever to load. I feel that for the money you guys charge, the quality of service should be much better. Is there anything you can do to make it work better?

I have accepted that the internet service I have gotten with HughesNet is the only available option, however I have not been satisfied with the quality. I am paying more than 3x the amount than my previous provider. With my previous provider, my speed was a consistent 9mbps download with no data limit. This worked fine for streaming SD or HD video via my Roku TV or phone, general browsing, etc....

I was told I would pay $60 a month total for the first year and then $65/mth after that. I had my first deduct and it was $70, called to talk about and explain what I was told but didn’t seem like they cared and basically said $70 is your cost, too bad.

I signed up for HughesNet and Dish Network from Elite Sales (unknowingly) and they promised me 50 GB a month for $99 mo and then when the service was installed it was only 30 GB mo. I have 3 - 16 year old high school children and I work from home quite often so 30 GB is not even worth getting the service. There is no way I would ever agree to 30 GB a month. I have 50 GB in all my 3 pages of notes from signing up with the agent. I called HughesNet as soon as I found out. It was set up incorrectly and they advised that the work order was set up for 30 GB from Elite Sales and there was nothing they could do about it and were very unhelpful. I called Elite Sales and they just kept transferring back to HughesNet saying they could not do anything. I have called both companies several times and tried to find a solution to this issue. Not one time has anyone ever even tried to help me in any way or even cared that I was lied to.

We cannot watch anything On Demand. The streaming sucks! Kbps! Really? What a waste of money! Constant streaming! So frustrating! Tech support rude and condescending! Would not recommend your service to my worst enemy!

The tech you sent was inexperienced, he almost fell off the ladder because he didn't have the right equipment. Damaged my DirecTV dish. Had to have DirecTV come and re-adjust dish because he fell up against it. Installation of cable on house looks like 10 year old installed it. Would never advise anybody to get HughesNet.

Everything to do with this experience was totally unacceptable. And now you send another survey. It just goes to show that nobody there knows what anybody else is doing. Now stop sending me surveys or contacting me in any way!!!!

Please move to unlimited 25mb/sec. HughesNet’s biggest downfall is your monthly service plans. Having 10gb and 20gb and 50gb plans is the absolute Worst in 2019. You need to have a reasonably priced unlimited internet with a high speed. I’m not talking about the fake unlimited plan you offer now with the throttled slowed down internet after you have used your allotment. I’m talking about a real unlimited reasonably priced plan. Unfortunately I live in a rural area and have at this time no good alternative to Hughes Net but as soon as one becomes available I will change providers immediately.

I never leave negative reviews and I understand there are limitations with satellite dish, but it is very upsetting to be spending so much money each month just for internet and to be locked into a multiyear contract when the service is very poor. It is difficult to even stream and get through a 30 minute show without constant interruptions and buffering. It has honestly been a very frustrating experience and one I could be more forgiving of if it wasn't also so expensive. Usually you get what you pay for but that has not been my experience this time. Perhaps this is just simply what happens when you move from a populous city with a lot more competition to a remote area, but it is upsetting and very disappointing nonetheless.

I was forced to cancel because the satellite service didn't work with my ability to work remotely but the service was great and I would definitely recommend this service. Everyone was really helpful and professional. The service worked great for everything but my remote portal.

Pat was very helpful and friendly. She listened to my concern and assisted me with the help I needed. She was concise and made sure I understood everything that I needed to know and remember. She is a benefit to your company.

We are new customers who are shocked and disillusioned at the terrible service we have bought. Our speed is slower than our previous service (by far), and nothing seems to help. All the service personnel with whom we interacted were very helpful and seemed concerned, however we remain stuck with a slow connection. It is never anywhere even near what was advertised to us. Surely someone could help?

Internet Too slow to Watch movies and TV on Hulu and too slow to watch Sling TV. It’s just too glitchy to watch anything although it will watch movies where it can buffer The movie. It seems to work OK. Plus the first month I seem to get a whole lot more than I did this week for downloads.

I've been dissatisfied with my HughesNet experience since day one. I've already completed a survey expressing my grievances my first few days following install. I've asked that the equipment be collected from my property and my service be stopped. Neither has been fulfilled!! My yard was trenched and left exposed at install (eyesore) and the service doesn't even support one device...tablet for example. I feel if my residential are wasn't a good location it should've been discussed. But do to the service (lack thereof) I remain to no longer want any part of HughesNet services. Still waiting for all request of service stop/equipment collection to be met. That's all that will satisfy me at this point.

The internet is slow often especially when it rains. We expected fast service but we did not receive it. When I contacted the company, I was told it was thirty to forty times faster than the previous years. My children need to do their homework. Please fix it!

It took a little bit to get it installed because we had to take down a couple of trees and reschedule the visit but once that was all taken care of we have been very happy with the speed of internet service.

Tony looked at the problem and tried to refresh the system and do what he could to help speed up the internet. He was not successful with this, but did allow me a discount for the first three months. He was very kind and tried to do what he could.

My speeds are 1 and 2 up at all times. From the beginning of the month all the way to the end of the month. I was told the speeds would be closer to 20 up. We can't even open apps on our phone. The service is so bad.

Where I live in Puerto Rico rains almost every day and the signal on my Dish network and Hughes disappear with the clouds. They don't tell you that in the TV commercials. Bad. I subscribe last month and I still haven't receive any mail or contract from Hughes.

Constant buffering, not able to watch anything live. Router has lights that constantly change installed in a bedroom. Can’t cover it because of heat build up. No live news shows. Very few recently released movies or shows. Can’t move the router because of limited cable access to dish. Already have two dishes on roof and now have three.

Even email loads very slowly. This is with full data so speeds. Not at all what was expected. The WiFi phone is almost unusable. I can hear the other party but they only get every other word or so of what I say.

Speeds are not anywhere near advertised. We have now resolved to use WiFi on only the tv and computer, not our cell phones. If we connect more than 2 devices it becomes extremely slow and glitchy. Very disappointed especially since the cost is so high and we have no other options for services.

We’ve had HughesNet for a month now. The speeds are not impressive at all. They’re very slow. We are only running four devices and we’ve never really had good luck. Maybe the sidelight needs to realize under something. I’m not sure.

Never again! Terrible customer service and terrible internet! Consumers beware! I was on hold 20 minutes just to cancel the service and then yelled at and threatened by the rep. I overpaid the 1st month's bill but I'm sure I will never receive a refund. I'm so glad to be done with them!

The installation was great. The Dish guys were awesome. The high speed is horrible. We really can't stream shows without constant buffering. The picture quality is not good. When using my phone texted pictures won't even come through. It's ok for general online computer use but for the price I'm extremely unhappy with HughesNet. I am considering looking into a better quality service. Probably just go back to Verizon.

Customer service is good But the Internet is slow. Really not worth the price you pay monthly. Then I found out if you go over a certain amount which I’m calling data, Then your bill goes up even more, this honestly is not worth the price. Not for me.

I'm a little disappointed in the speed and connectivity. I was a subscriber of the competition and listened to other's reviews on how wonderful HN was. If I could get out of my contract without paying through the nose I would.

The tech guy was great but the service sucks **! WORST internet service I’ve ever had! Paying $70 a month for like 2g speed. My phone LTE works faster than y'alls internet! Especially when it rains, literally have no internet when it rains. Download speeds are SLOW, Netflix is SLOW. VERY VERY DISSATISFIED and DISAPPOINTED! Will be disconnecting services with you guys soon.

I was disappointed initially because a man and woman had to come out twice and still did not get the dish installed. Then a different gentleman (I believe his name was Dylan but do not remember) came to try and he did a great job. I thought the internet would be a faster speed but I know that is something you guys can’t always fix.

Our internet is very slow, it is slower than the provider we left and I'm not able to run the programs to do my job at home. I'm having to be out of state. I will be home next week and I will be searching for another internet provider.

Internet always buffering. No good connection. Want to cancel the account. If more than one user using the internet it is really bad. I will not recommend HughesNet to anyone. I keep getting pop up about internet payments since I opened the account. Very poor service. I’m looking for a different provider in my area.

We have had nothing but problems. After one month we have already decided to get out of contract. Unfortunately we will be stuck with $460 contract termination but it will be better than spending hours on the phone trying to get internet to work. No worries. They will send a tech to act like they fixed the problems for a small $120 fee.

Cannot even watch a movie on Netflix without large wait times for movies to download and significant pauses in between. WiFi phone reception is horrible. We only have two bars at home. Phone service cuts out at inopportune times.

The gentleman who did the installation was terrific--competent, cheerful and communicative. But after that, things got worse. The quality of the picture was horrid. And speed, though better than initially, is irksomely slow. After I called and the helper had be change from the default setting to a better one, the picture improved, but it is still significantly worse than my service in Seattle. We shall see what happens as we get towards the end of the monthly term.

HughesNet has been very easy to do business with and has delivered consistent internet to my home. The installation went very well and the technician worked with me to put the dish where I wanted it and worked with me to run wires through conduit that I provided before he arrived to do the install. Thanks, HughesNet!

Your service is not what you led us to believe it would be. It is SLOW SLOW SLOW. Then to add insult it is twice the price of any other provider for less service. We will not keep this service. There are other far better internet services for rural areas that cost half as much. Once again AT&T chooses incompetent.

Super slow. My computer is slow as it is but now it is super slow especially in the evenings and weekends. It's pretty much impossible to watch a youtube video. My computer constantly freezes now. My computer would do that occasionally before but now it does it a lot and doesn't recover as quickly. I can't find where I can change my password to ensure others are not using my reception. And when I called to speak with a tech at Hughes I was put on hold and after 5 minutes or so disconnected.

It is incredibly disappointing that I can’t stream a dang thing from my iPad! Doesn’t matter the day or time. The only reason I have internet is to watch TV the few hours I’m home and watch football film to prepare for practice the next day. I don’t understand how as a company you can feel good charging the prices you charge for poor speed and a data cap. 140 for this is a straight rip off! My phone gets faster speed. In Melissa TX I could get speeds near 100mbps unlimited for 60$. I get 1mbps for 30g at 140.

To pay almost $100.00 a month to get 25 mbps, and buffering with streaming is Horrible. I paid 70 for a 100mbps with Spectrum. When something else becomes available I will be switching. I had to buy dish network just so I could watch TV again. I only had internet with my last service because I was able to stream with no issues.

Internet freezes even if there is only one device connected. Like I'll be playing a video and it will freeze every 2 minutes and doesn't play clear cause it cannot download the video fast enough while playing. Not very impressive with it.

We have had Hughes Net for 2 years now. Back in 2017 we first ordered it because I started a home based business and needed a clear and fast connection. My son also wanted to start Streaming his video games and start making his own living as well. Before I agreed to the purchase, Hughes Net sales reps assured me that the speed would be at least 25MPS and their service could handle online gaming. The Installer Drilled A Hole in the SIDE of our trailer instead of installing it through the crawlspace like we asked. My download speed is not even 2MBS and the upload speed isn't even 1MBS. THEY LIED. Then they want to charge us for the equipment after we have been with them for two years - $400!

Hughes Net internet service is extremely slow. If I would have known this before signing up I would have stayed with Charter and just paid the slight extra monthly charge. We do not have any gamers that stream or any type of heavy internet usage in the home and it still takes forever for things to download. Wish I had never agreed to the contract.

After troubleshooting my connection for over an hour over the phone with customer service, my internet connection was decent for AT MOST 48 hours. Then it got worse. And I am a busy bbn person who can't spend multiple hours on the phone trying to fix the issue that I've had since day one when it was installed. It's absolutely ridiculous trying to watch Netflix with this shotty internet. I regret getting HughesNet.

Satellite Internet is unbelievably slow compared to a landline system. Often it is impossible to sign-on to a website because the response rate is slower than the site server allows. Won't pay for satellite internet again if a landline internet hookup is available.

Somehow when no one was home we managed to use the same amount of internet in our second day of the second month of service that we used in 3 1/2 weeks of our first month. When we called about it, the representative told my husband and I that something must have been downloading all day and used all of our internet, then told us it would be $400 to cancel the service. Scam. Horrible. Buyer beware. Don’t get. Not worth it.

You never know what you are getting until you get it, that being said I thought I was buying high-speed Internet - something with a few seconds to download max but at times I am waiting upwards to 30 seconds, videos buffering all the time, not what I expected, for that reason I am disappointed.

Installation went smoothly. Billing was as ordered and auto billed to my Visa card. Upload and Download speeds were as advertised. As I am a seasonal customer I will be having my service suspended in early October for six months as I winter in Florida. I think it is great that bandwidth is available so that speeds do not slow down as they do with cell phone towers.

We only had HughesNet for about a month. From the day it was installed, we were unable to stream any videos on our cell phones and smart tv, we could not load any social media apps and basic websites were very slow to load. After contacting customer service 3 times, being told it was the weather at our “gateway” (which is in New Mexico, we are in North Carolina), then being told it was an area outage, then being told our equipment was not working properly, and each time being asked to run tests and being on the phone for an hour, I decided to cancel the service. There was never a time within the 4 weeks that we had HughesNet that it worked correctly. Because we did not have internet and I am a student as well as working full time, I had to use my cell phone for internet, resulting in our cell phone bill doubling for that month. I will never recommend HughesNet to anyone.

The internet which we had installed is very slow. We were told that it is slower than what we had in town but I am just really disappointed with the speed of the internet. We would not recommend your internet to others in the area.

It is what it is. HughesNet sells lousy internet for ridiculously high prices to customers that don't have other options. You will get 25mbs if you are lucky. I'm glad I will only need this service for 10 months.

While our internet is now more reliable it is unfortunately much slower than anticipated. We are also having trouble doing facetime with each other which is one way we prefer to communicate. The router we were given seems unable to reach our bottom floor so we cannot watch movies on our tv there. I am very disappointed in the service.

I haven't lost service like I did with CenturyLink. Internet is slow, but dependable. I was hoping to have faster internet, but it's not. I haven't really been with HughesNet long enough to give a good rating, but what time I have been with them, I'm satisfied.

Internet speed is very slow. Streaming video buffers often, especially Netflix, YouTube videos are slow to download and watch. FaceTime is lagging. Expensive for what you get. Would recommend an alternative option if available. Unfortunately, we don’t have an option.

When watching videos there are frequent pauses and I did not find out about this quirky aspect of satellite internet until after the mistake of signing up for the service. Now I’m stuck with it for 2 years. What more am I supposed to say?

I switched from DSL to satellite thinking it would be better, wrong! It’s worse! I can’t connect to WiFi half the time and when I can on Netflix or anything steaming it's pixilated and grainy. It takes forever to load and kicks me off several times. This is on all my devices and my desktop! I’ve called customer service twice and they keep getting me to change settings on my streaming devices but nothing is improving my service. I am extremely unhappy and will switch as soon as possible.

I work 14+ hours a day 4 days out of the week and rarely get time to turn on my TV. But when I come home for the 30 minutes I have to myself before falling asleep I cannot get service to watch even 10 seconds of TV. And when I call, HughesNet 24 hour hotline, it magically hangs up on me. I’ve called during the day and failed to get customer service that can help me. This is absolutely horrible internet service and might as well be classified as organized crime scamming people’s money and for failing to provide a service that I work hard to pay for. This company is absolutely a joke.

The young man when he showed up the next day with no call for not being able to get there at the correct day and time. Then the price that got taken out of my bank was not correct according to rep I talked to.

The customer rep. that set up our account said that a $60.00 plan would be enough data for a 5 person family-great! That was roughly what I was paying for cable. Less than a week after starting service we ran out of data and are expected to buy data tokens for more service. Upgrading to a high enough data limit for our family will cost over $100.00. (At half the speed of cable.) So for anyone stuck having to use satellite internet, expect to be taken advantage of...

Terrible we had to buy or way out of our contract, streaming was poor, 2 days in we ran out of data time, just not what we could use. I think they need to give customers a trial period! Customer service was very good. We did appreciate that very expensive lesson. The installer was very good. Thumbs up to him!

Wifi shows good signal and checks good per tech service however slower than disk running at 3 mph to point tablets and phone show slow connection or even no connection. Total waste of time and money. Have gone back to dsl link for 10 minutes to download 10 meg file and system still thinking about download. Dsl 15 seconds downloading same file.

Service is REALLY REALLY SLOW. I called about getting someone to come out and they checked my services with their computer system and said everything looked fine and told me if I wanted to disconnect my services it would be 400$. I called back after I had Dish cable installed because they do a bundled with Dish. HughesNet acted like I was some kind of but for suggesting such a thing and told me they didn’t do bundles with Dish.

I live in a rural part of Western North Carolina. The only Wifi here is Satellite. The only provider of this in my area is HughesNet. So I am forced to use their terrible service. I have their fastest download speed. I can't watch a video without constant buffering. Yes I have the settings correct. I am constantly waiting for the rest of the video to load. When watching live feeds. I get constant buffering, terrible lag and can only hear every other word. This is their fastest service?? Also every time it rains my Wifi goes out! I have Sirius radio. It works fine 24/7 so it's not my location. This is the worst of the worst of Satellite and it's it's ridiculously expensive. If I had any choice other than not having Wifi I would switch in a hot second. The very worst Satellite Wifi provider! Do not use them if you have a choice. If you have to use them this is what you can expect. My neighbors have the same problems with theirs.

My dissatisfaction was already provided to Hughesnet Survey and have had not heard a word or resolve. Again calling them the only options 8 have for better data is stop all devices that use satellite. Watch only one movie a night or cancel the Hughesnet and pay $400.

Was misled upon signing up for internet service. I thought I would have enough service to support the devices I reported having when calling to inquire about service. I burned thru all my bytes in 3 hours. Wow. So now after calling twice, a higher priced plan, and unplugging multiple devices and remembering to disconnect the phones and laptop, I have had no live streaming service for a week and won't for another 2 weeks until it resets. I never thought I'd say this but I can't wait to go back to cable!

The times that I need to work have been seriously influenced by lack of reception/speed/connection... I had Verizon, and no problems whatsoever, until I switched just a month ago to HughesNet. Very disappointed... seems like there are others as well in my area that are experiencing this - my computer tech said he has three customers with the same issues - all have HughesNet.

We had service connected in late August. It has never worked. We will have a connection periodically but it never really works. It’s incredibly slow and basic internet needs are not met. I’ve called a few times and they do absolutely nothing but tell me I’m connected. I purchased an extender from you and it doesn’t work. I’m looking for a new provider. I really can’t believe how poor your service AND CUSTOMER SERVICE is.

The tv shows either lock or go off then come back on and it goes off and on I am not happy this is a constant thing. Not happy with the service. I am really thinking of canceling and would not recommend this to anyone.

My internet service is horrible. It takes forever to load webpages. I can’t stream movies because of the constant interruptions. I called customer service to see if there’s anything I can do and was told there’s nothing to be done because It doesn’t meet the download time requirements or whatever... I’m extremely unsatisfied so far. And it’s only been a month.

It is slower than I expected. It can take several minutes to download or open some apps at times. I don't do a lot of downloading. I seldom add more apps. I can get connected most of the time, but too often have to wait. I had been told that HughesNet was slow, but it sounded good so I gave it a shot.

High speed internet isn't high speed. Fastest upload speed is 3 Mbps. Shame on me for not getting that information before I signed 2 year contract. Wish I had just gone with my cellular provider instead.

We require Internet service that is steady and constant due to our online classes. Far too often, the Internet clocks or freezes. If this happens while I am taking a test, I will fail the test. I need dependability And this hasn’t proven to be dependable.

My internet will not even play Netflix and when I call customer service they say my internet is working just fine. My internet will work for 5 minute intervals, then it gets super slow or doesn't work at all. I do not have a lot of devices connected at once and it still does not work.

I have a Home-Based business and it is rainy season here. Every time it rained, I lost service. Satellite Internet does not work for me. My customers can't wait for my internet to come back on so I can reply to them, especially when it is raining every single day.

I have started using the mobile hotspot on my phone. I want to cancel this service. Please contact me to cancel. WiFi does not work - not to check email or Facebook. I tried watching Netflix and it took 2 1/2 hours to watch a 1 hour show due to speed. So disappointed. Call me.

The customer service rep I spoke with prior to installation assured me that my plan would be sufficient for streaming videos/movies using amazon/HBO. More times than not, I just give up trying to watch anything because the content takes a painful amount of time to buffer.

Service is too slow and my data gets used and I am hardly even home to utilize it. I will not renew when my contract is up. Very disappointed in my service. It all just seems like a money racket. Typical of most things these days.

I am not very happy with my HughesNet experience. We have a Ring doorbell and will be getting an outdoor camera as well a Nest. It takes too long to see the live view from our devices as compared to a Ring doorbell we have in another state. I am not sure what to do. Please help. Thank you.

The people I have dealt with have been great but the actual WiFi or internet service is really bad. It comes and goes but it’s mostly gone. I have called and my daughter has called but it doesn’t ever get better. I am very frustrated - I just thought it would be better than what I had but I think it’s worse. Glynn

Our service barely connects to our devices. We can’t watch any tv or even do basic computer searches. The kids are unable to get their homework done at home. I have written several letters to the school stating it’s our service, and that’s why my kids can’t complete their work on their devices.

The service is horrible. I got Hughesnet as a backup for DSL in a remote area, thank goodness it is a backup. Any time I try to use it, there is a noticeable drop from my DSL which is topping out around 13Mbs. I can't even connect to an independent speed test, it is just too slow. When using their approved speed test site the results are through the roof, but practical use shows otherwise. Horrible.

I was expecting as good as or better reception as I received from Verizon. This is not the case. I cannot get programs I used to get and the reception will cut off frequently. This is not what I expected. I just tried to send this message and I got a notice, "reception lost, please try again." This is what my complaint is all about.

Hughes is a very slow internet service. In the area where I live there is no cable so there are not many choices. We were just using hot spots and Hughes is just a little better. I can’t recommend it unless you have no other options.

The 25 mbps would not work with my Magicjack phone as promised. I wish I could send back that big ugly satellite dish your company put up. Until I can get the same speed and price as cable internet, I will be sticking to cable. Thanks!

It's ok for the price but, I assume it could be a little better. Not sure if it's just a slow internet but I use Roku and it loses connection at times and keeps loading, but other than the tv problem it's alright.

I have HughesNet as a second rural provider, with ViaSat being my primary. ViaSat regularly achieves better speeds and is consistently more reliable. Hughes is obviously messing with third party VoIP as it doesn’t work well on their service, but works perfectly on ViaSat. My advice - avoid HughesNet like the plague. I purchased my equipment outright and paid full price - and they delivered REFURBISHED gear. This is fraudulent at best.

Hughes is Extremely slow. Better if I had dial-up. Would not recommend to my worst enemy. Sorry I made the decision to go this route. I should have thought this through. Not planning on renewing when this long contract is over. Back to Atlantic BB.

The internet is extremely slow. When streaming your data is used in a couple days. It’s not for streaming as told. We already had to up our plan and there has been absolutely no difference. Our plan just renewed on the 21st and we are already out of data and paying a god awful amount for it. We are really regretting choosing this company as our provider.

They canceled my first account and put me on G5 then took out both payments, was told that one payment would be put back in my bank account but never was. Had better not take 2 out again because I will cancel.

Long complaint short, your Internet sucks worse more than anything I've ever seen. Can't watch anything without it refreshing constantly sunny or not. And your charging me 115.00 for service that should be free as bad as it is.

As a system user for almost 20 years I must say the the new Gen 5 system is very good. The thru speeds are as stated the uptime so far has been very good. The rain fade has not been a problem as of yet.

I was completely misled as to the quality and reliability of the signal and was told that I could not cancel once the tech left my house on the day it was installed! I am very unhappy but now roped into a contract with this company. I am unable to stream smoothly any type of video, especially live feed which I need for online study groups for school. I also cannot use wifi calling on my phone because the quality is too poor.

Horrible and slow, wish I could cancel. Cell phone as a hot spot is better. Don't even want the service anymore. I will be canceling as soon as I can. Not worth the money. Wish I never had it installed.

I bought this hoping could use Sling TV and can't streaming cuts out all the time and if does stream and someone goes on internet it's gone. They told me when I spent 500 dollars. It would be alright. NOT! I thought maybe more mgs but I am guessing won't be the answer. My buddy has same issues. Only thing that has been good so far was the installer he was great. Very pissed off customer.

Poor overall bandwidth. Speed not what advertised. Has same problem of user congestion as air card very slow. Better than nothing but too much. Wait if you can for better technology. Excellent installer. Showed up on time, made good suggestions and was finished under install time.

When I moved to where I am at now I understood that there would be a decrease in quality of service compared to high speed Internet that I had with another company. I did not, however, expect to be blatantly misinformed when I was speaking with the representative about the types and quantity of devices I intended on connecting. It seems now and I have confirmed through customer service that I am not able to utilize many of the things in my home because of the amount of data that my device's use. This is very disheartening to begin with and then I'm now told that there is literally NO way to disconnect from the company without a massive fee.

Not sure about the download speed I should have but I am unable to watch a video on Facebook with my phone without it buffering. Phones 4G is faster. Only three devices on the wifi. Tv & 2 phones. Any help would be greatly appreciated. Yes, I have tested the speed and it says great.

I don’t have internet for streaming in the evenings. I have called in however after a long time on the phone problem solving they can’t figure it out. It’s seems after 8 pm most evenings I can’t stream. Hughes Net is almost 3 times the cost of other services in our area and I was hoping for a better experience than what I have.

Set up and installation was great, internet is very slow in the evenings and some mornings. Was hoping the 5G would be better than this. But I guess it works about as well as the slow Frontier internet I had.

They were supposed to call and move the dish but I missed their call. It said I would get an email, I never got it. So I still have the same problem. I need the dish moved, it shouldn't of been placed on my roof. I said it had to be on the ground.

The internet service is very slow and go out. In some parts on the house there is not wifi at all. That area is my daughter's bedroom. Internet was ordered so she can complete all school work. Dish was placed in the ground instead of on the lower roof which already had bracket in place.

Don't like the company nor the contract length. The service sucks. This was the only company I was told was in the area by a representative so I went with this company but after the 23 months left, I'm canceling my service contract.

I have been very pleased to have HughesNet for my internet. It is fast and speedy with no problems/well pleased with their customer service people when talking to them. I can't wait to change my phone also and start saving money!

I am very dissatisfied with my experience with HughesNet. From the beginning, it was way too difficult to get them out to my house to even set up my internet. They rescheduled twice on me and called me after 10 pm on a Thursday night to reschedule. Then once I finally got it set up, it doesn't work good at all. It will not even allow 2 devices to be connected. It cannot stream Netflix or Youtube without stopping every 5 minutes to load. It is expensive and not worth the money to me at all. It does not work.

Horrendously slow service to keep full service, will cost about 300 monthly. They give you reasonable price compared with other companies but data only last about 3 days. They want you to spend $75 weekly for rest of the month.

I got this internet because it was the only internet available in my area and I was promised that I’d be able to stream to from Hulu to my chrome cast. As that was my main reason for internet. Well I can hardly get enough speed to watch a show. It buffers constantly and I have to watch it on the lowest video quality. I wish I could watch YouTube in something higher than 240p. It sucks that I’m stuck in this long contract for internet that’s not strong enough to watch a simple YouTube video.

The day the service was installed, I was on the phone about the slow connection. The only response I got back was, “It shows a strong connection.” Well here it is a month later and it’s still slow. I can’t have multiple devices running or it’s even worse. If I need to download a photo or anything, I have to disconnect my phone from the WiFi and use cellular data. I cannot believe that I pay $90 a month for this service. Unfortunately I was told that if I cancel, I will be charged $400. I don’t have that kind of month right now. I guess I’m stuck with the service.

Very slow internet. I was not happy with the speed of the internet. I am stuck for two years with very slow internet. I am very unhappy about that. Most other companies give you time to try it out, but I guess if you did that you would have no business.

From the day HughesNet was installed I have experienced inadequate internet speed. I cannot download attachments in emails and other documents. After several weeks of this, I called Support and was told the problem was throughout the area, not just my service. He said this would be resolved in approximately 4 weeks. If this does not happen I will secure another internet provider.

Your salespeople lied to me from the beginning, didn’t tell me everything we needed to do for the install. The installer came out, did a half-assed job of installing, saw it was not working properly and left. Worst customer service experience I’ve had in a long time.

First month of service was great. Data lasted almost the whole month. Seconds month rolls around and in one day my “20GB” of data is gone and already eating through the “BONUS” day 2 of second month and I’m already done with the “BONUS”. Nothing change from the first month to the second month. So PLEASE explain to me how I went through 70GB of data in 2 days!!! In my opinion, this is a rip-off. You say we use up all our data to get us to purchase more data. I’m very disappointed and I will be switching my services and you won’t get another penny from me.

The service is very slow. The internet speed is nowhere near the 25Mbps. that was advertised. The installation was good and timely. The equipment works fine. The speed is slow, I can't tell the difference between my AT&T DSL line and the HughesNet satellite.

I was promised how this internet would work so great for my work from home job. After tons and tons of hassle of getting it installed, including having to have a pole put in my neighbor's yard to put the satellite on, the internet was not fast enough and had crazy bad latency issues. I called customer service to discuss this further and was told I was basically lucky to have gotten her because she would wave my two year contract three days after it started. We were told the wrong information about what the speeds would be and how great their internet would be and apparently are the lucky ones.

My father just got his computer back from the shop. We had to try and get on the internet but needed the network security key and your Representative could not help, referred me to Lonovo. which failed. I could barely understand her to major broken English. Due to her advice, we wasted hours. To only lead back to HughesNet. I have HughesNet also and can only hope I NEVER HAVE TO CALL YOUR CUSTOMER SERVICE DEPARTMENT EVER AGAIN!!!

The Installation was smooth. The tech knew what he was doing and it didn't take very long. He was nice and helpful instructing me in how to link up another TV or tablet. He said just shutting down and restarting can correct a problem. This is a normal fix for most computers. He linked my two TVs. I would recommend this product. The picture is very clear and sharp. I would recommend the Hughes.

We told sales we needed internet at a rural site so we could use for work and for streaming Netflix. We were out of data in 3 days. The shows are constantly buffering and the wifi is infuriatingly slow. Regret getting this service.

Was told when ordering that service would work great for me. Was told I’d be able to stream movies and videos. Can’t hardly do any of that! Can watch a movie for about 5 or 6 seconds and then about 15 seconds of buffering! It’s absolutely ridiculous!

Internet speed is slow and streams very low resolution or is constantly buffering. Downloading speed is extremely slow - takes longer to download a movie than it takes to watch it. Internet signal is strong throughout most of house. Happy that I have not lost internet since install.

We choose Hughes Net because of our remote location and were told it would be sufficient for streaming and surfing the web. But not for more than an hour a day otherwise you have to buy tokens or increase your plan, it gets very expensive very quickly. We planned to use it for streaming tv so we wouldn’t have to get another satellite dish, but the cost is too much for anything but internet.

Very slow internet service. And very pricey needs to be faster and better. I feel like I have DSL service again. Not worth 69.00 dollars. Verizon as a plan like this for 19.99 per mt. Please upgrade your speed and lower your cost a little.

We have only had Hughes Net for a little over a month. We are very disappointed in the service. We have had problems since day one. Videos won’t load. Facebook won’t load. The GB don’t last like they should. Therefore we will be canceling our service and switching back to Centurylink. They are crappy but we never had problems like this.

Not unlimited service. Priced too high. We was told it would be 79.99 a month and it's actually 100+ dollars a month. I do not understand why they would lie to their customers to make money. This is bad business.

I can't see even Facebook vídeos without loading issues. Especially at night the internet is very slow. I try to contact customer service but is almost impossible. No Spanish agents are available to respond the issue. I'm thinking to cancel the service if the problem persist.

I am unhappy about 2 things - the service is so slow that we cannot stream Netflix or Sling like I was told when I signed up. In addition, the rebate was highly promoted yet I have to wait for 2 invoices and by the time I get 2 invoices the promotion will nearly be over, which I am sure is the company's hope.

Was called and told my internet was not working correctly and that they'd send someone out to check on it... in 2 weeks, meanwhile charging my debit card for services not rendered. The least they could do was not charge me for the time it wasn't working...

Our HughesNet never worked properly from day one. We would call in and complain but they would say it looks good on our end. It ran very slow and small movie clips were always buffering, beginning, middle and end; when they weren't they were very fuzzy and unclear. My daughter was never able to play her ABC Mouse with it because it would never load the pages for her. I was excited to get rid of our old crappy slow internet, but this was no better and actually made our old internet not look so bad after all. I've heard good things about HughesNet, but for some reason we did not have that kind of success.

The internet goes out when it storms and when watching TV at night. It streams. Every. 10 mins. It's hard to enjoy tv. And I haven't. Got my gift card. I believe 80 dollars. Is too much. Due to the quality.

My husband and I work from home, and unfortunately, HughesNet is the only servicing provider at these new developments. But, hopefully, not for long, been seeing Comcast/Xfinity scoping the area. The service speed (or lack of) is excruciatingly slow, for just the bare minimum of downloading a document. It's insane how slow this service is.

3 days after getting HughesNet it still sucked really bad. So bad can't even load videos on Facebooks, hardly would take over a minute to load a short video Netflix, didn't even work half the time or would stop every 30 seconds or so. So I called HughesNet trying to get somebody out to figure out why it hasn't been working and the guy told me it would be a fee and everything else and that I need to call him from my house and help him do a check on speed but couldn't get it thru his head no matter how many times I told him I have no service at the house and the wifi sucks so bad that I can't even make a wifi call and I eventually hung up on him and now pay 70$ a month for something that doesn't even work. I am extremely dissatisfied with the quality of HughesNet service and even more disappointed with the customer service. I would not recommend HughesNet to my worst enemy. It is horrible.

Best service, no issues during storms, complete satisfaction. Nice router size, great customer service, no worries. I like the bandwidth, no dealing with outages, hear about others you all are very good, cannot much more other that I am glad I heard about you and asked that be my family's service provider for this dead zone I live in.

Internet is horrible, always buffering and can’t have more than 1 connection open, very disappointed, need to disconnect ASAP and get real internet that will process. I’ve spoken with several people and they tell me the same thing, "It’ll get better.“ I work from home and it’s not good service at all.

Great installer. He really was very helpful, Great job. Works great. Has only went out a couple times, for just a short period. I will be moving soon and will just have this moved with me. Very happy so far...

The download speed is very slow. I had dial up before Hughesnet, and it was much faster. I was told when inquiring about the speed that my speeds are acceptable. I can NOT stream anything without extreme buffering. As far as I'm concerned it's false advertising.

Everything went great, service working as it should. No complaints. Certainly would recommend to friends and family. Had HughesNet for years in Minnesota so that is why I chose it when I moved to Wisconsin. Thank you.

My connection is very slow and not what I was promised. At times I only have 1 bar within 10 ft of unit. I purchased this service due to needing to take online classes and was assured that my connection was adequate. My tv’s were not connected to Internet. However personable the technician was not very helpful.

I am very satisfied with HughesNet service. it workes every time and is much faster than my old internet service. I have recommended it to several of my friends. Also the man who came to install it was very professional and got the job done quickly and answered all my questions.

I was taking care of by professional people. I got all the information that I needed with prompt actions. Thank you. I had a wonderful installation and great people took care of my phone call with super knowledge of the company.

It’s terrible I have 3 devices connected, I run out of data at the beginning of the month constantly even when everything is running in SD and I’m not live streaming. I’ve called multiple times trying to figure out what I can do to fix it or how to cut the data usage down.

So far I am happy with the product except it isn't able to keep my Netflix working properly. It keeps stopping because of buffering too slow. Your network would be a lot better if it could keep up. You need more speed.

I have complained about the service since day 3 of having it. They continue to tell me I have good service when I do not at all. They should come out and see for themselves. I paid $60 a month for absolutely nothing and they say I can’t get out of it without a $400 fee. That is complete BS because IT DOESN'T EVEN WORK!!! I got it for my phone and Netflix and my 1 bar T-Mobile service is faster than the WiFi. Then Netflix barely loads. So stupid.

I am very disappointed that the system drags and will not load. In the evening I come in and try to watch a program and end up watching the show load more than the show its self. Sometimes there is no problems at all. I am confused as to why this happens.

The internet seems to not work to well, I was told when I signed up that we could easily stream movies from a Chromecast and the internet would support it but half of the time we cannot. It buffers every 2 minutes.

I can rarely get access to the internet via hug5g whether I am "hard-wired" or wireless. Your support personnel have been "NO" help! I am VERY disappointed with the service and support. I wish I had never purchased to service also the charge for the service is not what I expected (expecting $79, bill was $107).

My internet didn’t work from day one. I had a technician out to do repairs within the first week. When things still didn’t work, I asked for another technician, only to be told there would be a hefty charge for doing so. I have never encountered customer services agents so unwilling to help, so rude, and condescending. Only when I contacted corporate did I finally get some real help. I was assured I could cancel my account at any time within the first 30 days if I was not satisfied. I did cancel my account but I am still waiting for the boxes and labels to return equipment. I wanted to believe a quality product would be delivered and I gave HughesNet every opportunity to do so, but they fell incredibly short.

When I got it installed I wasn't notified that it would be a gigantic satellite dish in front of my house and the guys did not clean up the pile of dirt he digged up. As far as service goes the internet never worked and not even 30 days in I called with issues because the whole time my internet would not work and would disconnect and not stream a single device! Not only that when I called to cancel within the 30 days I was told I'd be charged $400 cancellation fee! When I asked upon install if it would be a problem to cancel if I have issues they said not within 30 days! Horrible service and worthless internet!

Very bad connection in the evening, very hard to watch any shows without any kind of buffering. Not very happy with the service. I talked to customer service about issues, as soon as I got off the phone problems started up again. Not sure if the issue is in the equipment or satellite alignment. Installer came back a few days after initial installation but had problems soon after he left. I have a Roku player and he was not very knowledgeable on this equipment.

Horrible internet service!! The worst service I have ever had. It's very slow, it doesn't connect. I could not do anything with this internet service. They have hidden fees that they don't tell you about. I would not recommend to anybody.

Service is Very disappointing and I am being overcharged. I chose a $59.99 plan and just received my first bill of $90 + and don't feel it's worth $29.99 at the very most. Service is like having dial-up again.

I live in the country and had daily loss of service issues with the local company. Have never lost service with HN however it is extremely slow and you have to be patient. It’s not a quick speed at all.

My Galaxy S7 was connected to Hughesnet and after 2 stressful weeks with no phone service, at my home, I turned off the wifi calling and now my phone works. I can't pay $70 a month just to have my Ring Doorbell set up on wifi. What is a solution?

Our internet is always slow. Trying to watch tv online is frustrating because it constantly buffers. Also, just paid the bill a week ago and the app says we have no data. I have called the company at least three times but still slow.

I have to turn my wireless off and use my phone data to browse and or download. I was told I had enough data to view TV, only to be out of data in 3 days. Also paying more than I thought. Would like a payment email.

I have had to up my data usage a couple times and buy tokens to watch tv. You should have unlimited data, but of course at a fair price. Since there is no cable for this area it allows you the option not to offer unlimited data.

I do not recommend this service for anyone in the outskirts of Emporia KS. Signal is not good at all. Connection is intermittent and very spotty. I was really hoping this would work as there are little to no internet providers in our area. Not happy at all.

Very very disappointed with the quality of service we have received. Was told that 20gb would be plenty to get me thru school along with being able to connect my tv to it. Went through 30 gb in one day and only spent approximately 2 hours on the laptop for school and 2-3 hours worth of tv. Paying $115/month to only get high speed for a day is ridiculous.

Cannot use my cell phone at all, not even standing next to router. I explained that what I need to be able to use phone, DirecTV works perfect here and your company says anywhere where to can see southern sky. It is not worth 62.00 a month.

Some days it works good. Some days the tv keeps fading out, sometimes it won't download on my laptop. It is very slow to download most days. Maybe it isn't set up properly, I don't know but I am not too impressed with the service.

Not strong enough for our little house. The package we have runs too slow. Movies won’t stream and two people should be ok. Only one device is running at a time. We are on fixed incomes and I really didn’t want to pay over $100 a month.

The service is extremely slow and lags between connections with the satellite, reminds me of dialup service and will be glad to pay a penalty to discontinue when another service becomes available. The actual service is nothing like the salesperson said it would be.

This is the only internet provider in our area, so that is the only reason we are using them. If we had any other choices, we would use someone else. Our internet does not reach our whole apartment and it takes up to 5 minutes for things to load. Even then, videos will stop to buffer in the middle of watching. The cost does not equal the service.

Good customer service skills. Installation went very well, guy was very friendly and informative. Has been great internet service. I am very pleased with my service and would definitely recommend Hughesnet to my friends and family. Great Service All Around.

My internet service is terrible. Constant interruptions, cannot upload or download without being kicked off, slow speeds, pixelation, just more aggravating than useful. You should really not tell people it is 25 mbps and signing them to a contract only to find out it is more like 5 mbps. Pathetic. Not looking forward to paying for two years of useless internet that may as well be dial-up.

To have gone from a house that had an EXCELLENT internet connection with Spectrum to one that gives “dial-up” a run for its money is horrible. Buffering, buffering, buffering is all we do and God forbid more than one person tries to use the internet at one time in the house. As soon as another option becomes available we are GONE so fast we will leave a vapor trail!

Customer service has been great. I had no issues with the process or installation. If I knew the internet speed was horrible. I would never signed up. It's worse than dial up. Signal strength is terrible. I can't even watch videos.

I’m not sure if it’s because of my location or the weather but half the time I can’t watch Netflix if I have any other devices connected. When I have my phone or computer connected I can’t watch videos due to the buffering. I just wish the connectivity was better.

I am at home recovering from an injury and am using internet more than usual. I called to check my data usage and I was given a 2 gbs to get through the month as well as helped with username and passwords. Appreciated service.

Debit card change. Needed to update information on my account. The person who helped me was very patient with me as I have a hearing disability. He was really helpful and problem was taken care of. Hughes can be proud of their customer service.

They should not be allowed to falsely advertise the service(s) they provide! They claim unlimited high speed internet; which is a blatant lie. The bandwidth drops to a snails crawl after you consume the data you have on your service contract. The MAXIMUM contract is 50gb; most users on unlimited service use ^200g. You must buy "tokens" to continue high speed. They are $9.00 for 3G costs $75 to get 20G! ROBBERY!

DirecTV sent a dummy to work on problem with service, and to keep this short he changed Hughes cable to the tv hook up. After he screwed things up for 3-4 hrs he left and we had no tv or HUGHES NET SERVICE. YOUR TECH WAS VERY EXPERIENCED AND POLITE. HE FIXED IN ABOUT 5 MINUTES.

I wanted to say I was highly satisfied with my customer service today!! He was respectful and took care of my needs and answered all my questions. I will recommend HughesNet to my friends. I would like for my internet to be faster it don’t seem to load very well at times.

The girl I explained my situation with was very respectful & knowledgeable. Issue was resolved with complete satisfaction. She checked with her superior before balloting me my savings. Was also able to see when I'd called previous. She noticed my WIFI wasn't on & called later to see if I followed instructions to unplug/ replug unit. Fully working & on now. Don't recall her name but please check today's transaction so that she can be appreciated by your company.

Great job very helpful kind patient hard working thoughtful considerate. The gentle that helped me was very good but HughesNet is terrible because I am a widow and lost income but are still making me pay this cancellation fee even though I can’t pay the bill and had to cancel. They are not compassionate to widows.

I contacted Hughesnet to discontinue my service at the beginning of August. In discussion with your rep I was going to be sent an early disconnection fee/final bill and a return box. The return box arrived on 9/12. I now just received a notice in the mail 9/25 that I have been taken to collections. The customer service person I spoke to today 9/25 validated that conversation on 8/9 that I asked to be disconnected. This was not done so therefore no final bill or box was sent.

I truly appreciated the Agents help. I live in Georgia and when I need to update my information sometimes, it is difficult to connect with someone who get the information updated accurately. The Agent was kind and patient. The update took very little time. I appreciated his efficiency.

This probably isn’t the first post labeled this way. This company is ridiculous and probably only stays in business sucking people in and making money off their cancellation fees. You can’t stream without constant interruptions from their terrible latency issue. Additionally, their call center on the other side of the world employs soulless zombies who have a poor grasp of communication regardless of the language. I was not offered a technician throughout two separate calls to the support line, even after requesting a cancellation. Anyway, save yourself $400+ and get a Verizon jetpack if you have no cable options.

The internet service provided by Hughesnet is the equivalent of a 2400 baud dial up connection. I could not do my homework and the kids could not watch movies. I almost failed my online classes because I could not access the internet. I had to move to a location where "real internet" is offered. It was cheaper for me to terminate the service and pay the ridiculous fee than to fail my classes. Seemingly from the other reviews I've read, Hughesnet charges a lot for a service that does not work for a lot of people (especially those on a fixed income) and deceives people into thinking they will get something that they do not get - working internet.

Great. Excellent. Solved a couple of problems in short order. Tech support could not have been better. Call was answered promptly. Tech support got right on top of the situation & offered suggestions. Don't know what else I say other than Tech Support got it done today.

After trying to figure out for days how to order a paid movie, I called for assistance. They gladly helped me by answering a few questions. We all need customer service at some time. I am a senior and do need help with electronic devices. Thanks for being here.

I contacted Hughesnet Customer Service because I was having an issue with monitoring my data usage. When checking, I kept getting a message that said... bandwidth is unavailable. This occurred for 4 days. When speaking with the Rep, he first of all started off by commenting on my name & how an actress in an "oriental" movie had the same name. VERY UNPROFESSIONAL. After telling him about my issue, he finally came up with a conclusion that my router and Hughesnet modem were not compatible. Funny that they have been working just fine for the past 2 years.

The lady that helped me with my overall problems was very knowledgeable, concise and friendly. She was also very professional and explained anything I asked about. She was, by far, one of the best customer service people I have ever dealt with. Thank you!

Even though I had to wait for help, I was very politely ask what I needed, I told them and they immediately took care of the problem. I needed to change the number on my debit card. It was the best I was treated after 4 or 5 calls to other companies. Thank you so much for the very nice person who helped me.

Very professional and helpful regarding payment on account. Problem regarding payment had NOT gone thru and wanted to get information as to why? My questions were answered and issue resolved! Hopefully, these issues will NOT occur again, but if so will again call for assistance!

Can't get on the internet. 2 problems... 1) cable connection between Router and Liksys fixed by replacing the cable. 2) 100% usage exceeded. Fixed by reassigning usage to proper room/person. Good job at diagnosing once access was expanded and Nick was able to get into my computer.

This is the absolute worst company I have ever dealt with in my 75 years.... poor service, poor representatives. We never got what was promised and jumped through Hughes hoops for two months before we decided to cancel. We canceled because the service promised was never provided and we got nothing but the run around time after time over the phone. The $385 we payed to cancel was one of my better investments. Do not use Hughes, go to Starbucks for the Internet if you need to, it would be a much better experience!

We have only been with Hughes Net for about 7 months and it has been nothing but horrible. Slow internet, supposedly use all our data package in one day. With only using it for Netflix and on a low resolution setting. Voice service continues to drop callls or can’t hear or extremely scratchy. I’ve never be so disappointed and dissatisfied with a company ever!

I have been a customer since 05/2018, basically 16-17 months. I bought the equipment up front. No value for return. Was told $400 termination fee for 24 months. Doesn't add up. No consideration for forced move. Most inconsiderate provider for the lousiest internet speed available. This is the most inconsiderate supplier I have ever dealt with. Their promise speeds are not true. Please do not buy Hughesnet service.

I have no Choice but Hughes now. If you want to stream TV don't bother. It buffers constantly. I spend twice as much time working on my computer to due to slow speeds. I know they can do better than this and choose not to. I'm looking for a new company as soon as I can get one.

Low data caps, low speeds. They say unlimited but in actuality once you hit your GB limit they then restrict your speed to 1 mps.. So, they call it unlimited because they don’t totally shut off your internet. It’s complete crap. Worst experience of my life dealing with these thieves. They lock you into a 2 year contract which means you’re screwed for 2 years. If you have any more than 1 device just call it a wrap because you will reach your limit within the first 2 days then you will barely be able to do anything online.