HughesNet Reviews

They were very nice and took the info that I gave them then we were cut off for some reason. Everyone I talked to was very nice and talked to me with respect, live Hughes Net hope the issue was resolved, if it wasn't try on the 3rd please!!

Very poor service, unable to get service all the time. We are requesting that the dish thing be moved on Sat 26. Many people have told us it is in the wrong place. If Hughes cannot give us service I will be going to another.

My phone call was answered by Mathew. He was very helpful and likeable. Easy to talk to. Not only did we find out where my data went and who in the house was overusing data; he help to find a better plan for my home. So thanks for the great customer service.

Charged for unreturned equipment that was returned 45 days ago. Charged my credit card account without my authorization for improper and illegal charges that were not owed. Have spent two hours on the phone with reps that have zero authority to fix anything. Public utility commission will be notified.

The young man I spoke with today, Rocky, was very helpful. In fact, he is the only HughesNet employee I’ve spoken to over the past several weeks who was polite and genuinely wanted to resolve my issue. I very much appreciated his help and others in your business could learn a lot from this young man. Very professional.

The service is bad. We have 25 and when I was talking with the agent that set this up, she said this can support up to 8 devices. I called a couple of months ago and it was round about the 5 or 6 of the month and our 25 megabytes was gone already. I’m ready to cancel this. I can’t watch my Firestick or On Demand. My deposit is too high 400.00 and you all did a credit check and I have good credit over 780 and didn’t have to pay a deposit and now in order to cancel this service you want to charge me 400.00 and I didn’t put anything down. This is bad. Had I know about this Service I wouldn’t have never canceled Xfinity internet services. I can’t watch TV Like I’m used too.

Had to call and ask for help paying my bill late. They worked with me and helped me quickly and were friendly. Didn't have to wait long on hold. Recommend Hughes to everyone that can't get broadband. My husband plays War MMORPG on the old 4G speed. I watch Streaming site.

I can't get internet on my laptop. On my computer is very slow. When trying to stream it stops... Circles goes around and around and reloads. Goes black all the time. Even when they add time to satisfy me it is true it is bad. I have contacted the FCC for help. I told you I would if you didn't make it right. So we will wait to see what they say. Thank you for your help. Just said off line...

Everything is horrible. Nothing works right so we don't get to enjoy any tv shows at all. The service is just horrible. I'm very dissatisfied. I feel like I was lied to when you told me it would work fine when I asked that question.

Getting info on my refund, very friendly and helpful, even so first had trouble to get someone to come and fix my trouble with the internet, but I got it resolved. The person who helped to get me the return package. Thank you very much.

Updated on 12/11/2019: Unfortunately been a customer for 6 months and have spent every month on the phone complaint about the internet with no resolve. Their idea of a resolve is to charge me $125 for a tech to come to my home to figure out WHY THEIR JUNK IS BROKE!!!

I am happy to say that my experience with the tech person, sorry forgot his name, was professional and pleasant thru out the whole call time. He worked with me to help me so not to get frustrated with my comp. He help me to update my equipment and to know that I will need less equip which made me happy. Excellent service. Thank you!

It slow here in the mountains, and when a car drives by if on the phone it gone after been on hold for some time, no fun for the money I paid for it, not good but I still have it a little, you still owe me money from the mistake your guy made in red bluff 112.oo a month beside 119.00 a month. Hope I can see the bill in the mail now. Thank you for try to keep me happy but the service up here SUCKS BAD. I PAY TOO MUCH MONEY FOR POOR SERVICE. Have a nice day. Thank you.

New customer since 9/19. Did not receive notice of data depletion 2d before end of 1st bill cycle despite signing up. 1st day of next cycle, Hughes claims I used 22 GB in one day! With 30 GB plan. Total mystery.

I work from home, with that being said I have been experiencing a significant increase in issues because the network being provided is horrible. So bad that I have switched to using my hotspot on my phone. it is more reliable. I will be canceling the service I have with HughesNet and investing that into a hotspot.

Speed is not the 25 I was guaranteed. Only 1 to 2 if lucky. I work 14 to 16 hr days and have worked the last 45. Get a day off and, raining so want to watch something can't. Won't connect, don't have time to sit on phone. Shush I would have never signed up with you all. Want out but you prolly won't let me.

It hasn’t worked right since I got it. The young lady I spoke to (Toni) was a great help and the young man (Joe) helped me out today, and now I have a better signal, I hope it will continue to work well, the only problem I have now is the fact that the data is super Hong when it runs out, I was told that 20M would be sufficient for 30 days and IT IS NOT, and that you don’t offer an unlimited option to your service.

We have had nothing but terrible internet service through HughesNet. We most recently upgraded our package thinking it would finally help to make it run faster and be able to stream, no such luck. So, now besides the fact that we're paying more per month we are still not getting good internet.

I contacted these on weekend, they were not well as CSR! Smart Alecks!!! Sunday afternoons! They made me so bad to be a good impression of Hughes Net! They were ridiculous! The lady that I talked with this evening was a sweetheart, and helped me greatly! Sorry for the bad problems! What else can I say.

Very respectful, wasn't rushing at all, Thanks. Explained everything so I could understand. Made sure before other issues took place took twice but everything fell into place. Everything is working out for me and my family so if it happens again I'll call and get more help. Very nice people.

This is the worst internet service. The worst customer service. I just renovated my house and was not ready for T.V.s yet, but I needed the internet, I called Dish and they installed a satellite dish and a modem, never mentioning the internet was an outside company that does not offer unlimited access. 6 gigabytes and the most you can get is 50 gigabytes for an $159.00. Once you use these up they slow you to a crawl, more awful than the early days of dial- up. If you have friends over, repair people anyone who needs a connect they are on your 6 gigabytes. Forget working from home!!!

I order the services 10/17/19 and they gave me a connection date of 10/18/19 between 8AM-11AM. No one called or showed up. I called and got a second installment date 10/21 and again no one showed or called. Get rid of your installer.

I had a problem with my account and the customer representative was very nice and helpful. I appreciated everything he did to help with my situation, however, I lost connection because of the area I live in and could not return to speak with him again.

While talking with the lady she repeatedly called me ma’am time after time even after I told her I was a man and even still she kept calling me mam. And she repeated everything over and over. Not a very fun convo.

Got help with my bill and got my problem solved and also helped with my current plan and also help with changing my due date payment. I am pretty pleased with the customer service provided. Really helpful and respectful and useful.

I was originally lied to by the customer service rep. She said I could bundle Hughes Net with my existing Directv bill and it would only raise my bill $10 a month for the 1st year. I was told to call after I had Hughes Net installed shop I could get them bundled. After the installation I called and was told it couldn't be done because I already had DirecTv. This was addressed in my original conversation and was told I COULD do it. I would've never got Hughes Net if I would've been told the truth in the first place. I'm very unhappy with the connection I get with Hughes Net also. Moody of tv's time I cannot even watch on demand shows because the connection is so bad. I want to get rid of Hughes Net all together and go back to my previous internet provider.

Lets consumers know exactly what the situation is always. Some serious customer relations in my opinion when people are courteous and ready to help and generally friend and considerate regarding your needs as a customer. GOOD WORK HUGHES.NET. Thank you.

I just spent 1 hour and 23 minutes on the phone tryin g to resolve an unjustified charge from HughesNet. I was shuffled through 3 or 4 different people only to be asked if I would hold on while they checked with someone else. I have worked for months trying to get the service to work properly only to be frustrated over and over again. After not being able to get the system to work I finally had to terminate the service. Today I received the final insult I was billed $378.0-6 early termination fee. Yes I was billed a termination fee because the system did not function adequately or as advertised. As of this date I have spent over $1000 dollars for a system that does not work, only to be billed a termination fee like it was my fault. This is the worst customer service I have ever experienced in my 69 years.

The Installer told me which trees needed to be trimmed to get service. I spent $500 or more to have branches taken down. The same installer came back and mounted the dish and then when he aimed it the dish was pointed about 30 degrees from where he told me to trim. The installer blamed the HN app which he uses. I didn't need any branches cut.

Had an appointment between 8 AM and 11 AM. Received a phone call at approximately 1045 telling me he was going to be a few minutes late. Never showed, has his phone turned off so no one can get a hold of him contacted corporate, They could not get a hold of him either. So I canceled my appointment and canceled my contract because I’m not going to do business with a company that is that unreliable.

It was good the first month. Netflix can't get through a 5 minute interval without buffering beyond recognition. Sometimes it won't even allow me on. Pretty piss poor given I only use my phone and the TV at the same time. Printer is usually not connected for the sake of some time of progression in my shows. I just want to watch my shows to avoid doing work I should do instead. Please help. I'd upload an image if I knew the wifi could handle it. Just picture a load screen.

I have been a loyal Hughes Net customer since it became available in my area. I think it was shut off too soon without finding out the reason for late payment. I have 2 Months left on my contract with Hughes Net, I will go back to Dish at that time. Best Regards Marcus **

While I was greatly pleased by the home phone service the internet performance even though I purchased the highest tier plan available, was terrible. Forget about streaming from Netflix's or Amazon Prime, or playing video games on my Xbox console. I was not even able to use the internet for completing my online assignments on Blackboard. I had to resort to using the hot spot on my phone for the majority of one month of service I had with Hughes. Could not see the point of spending $200.00 a month for service I was not receiving.

Terrible service in rural Arkansas. Service is very slow. Monthly highly speed internet is used up within the first few days and then the slow internet is usually too slow to use. I was told the satellite shows to be out of alignment and that I have to now pay $125 to have a technician come realign the satellite. I’m paying for a service I can not use half the time. Very unhappy with the service.

I was told I would not be charged for serviceman to fix dish. I was charged on next bill. I called and agent credited my account. Thank you for taking care of problem right away! I'm very happy with my service.

Worst Internet service. Can't wait until contract is up. Going back to AT&T. It's been the best. I can't even use my Verizon phone in my house, none. Not the galaxy s8, s9, s10 and it cost too much and we only run a couple laptops and few inside and out cameras. AT&T is the best.

Alles in for technical support. The girl didn’t know anything. I told her the issue and how to real olive she didn't know how, asked me a battery of questions to search for an answer. Such a bratty attitude. Customer service stinks!!!

We just started our service 8-24-19, and so far, we are very dissatisfied!!! I was under the impression that satellite service would be faster, and more dependable than our previous service with Century Link. I work out of my home, and therefore use the internet all the time when I am home and not traveling. I have already begun to search for a better option, but so far have not found one. I think we are the victims of our location - no dependable/ fast service available in this location. We are very frustrated!!!

I called the day before my payment came out of my account about canceling in 2 days. Was told they would reimburse a prorated amount that I didn’t use. Well the day I canceled 1 day into the new billing cycle I was informed I would not be reimbursed.

I purchased business upgrade and was told it would be installed in 3 days. After two cancellations I'm now told it may be here 10/31. I've put out over 500 dollars. Have no service the works and having a terrible experience.

Agent was helping me and lost connection. He never called back. Still have problems. Would like someone to call us back at **. Phone will ring and with 30 seconds it goes dead. Trying to watch movies and it buffers so much we give up watching. Very poor internet speed. Very dissatisfied with service.

The employee that truly helped me today was "Harvey **", confirmation #**. He was very helpful and patient. I work from my home and the function of my home computer is extremely of the utmost essence to my keeping my job. Just wanted to give a thank you to Mr. **. He made my workday doable and more pleasant. Thank you, Harvey.

I understand you cannot send a tech to everyone that calls. But for Hughes Net to run a test of my system from their desk and tell me that my speed is fine is disrespectful. I have tested my speed numerous times with your test, and also many others and it says my speed is 1Mbps. This is absolutely unacceptable. I left AT&T because they could only provide 3Mbps. Hughes Net is supposed to be providing 25Mbps. Please contact me to get this resolved.

Slow internet. This problem with Hughes is an ongoing problem. Hughes refuses to resolve this issue. 3 times Hughes was going to call me back to try and resolve this. No call back I wonder why. I guess don’t give a damn. If you did I would not be writing. Let’s see if you call now.

Our WiFi continues to lag and not work. I’ve called multiple times about this. My grandson is home schooled and it is very important we have fast and continuous working WiFi internet service. Would appreciate assistance. I can’t even submit this without difficulty. No constant WiFi connection. Can’t speak to a representative when I call. Only automated system. Very frustrating.

I’ve been complaining since the day after my 30 days trial was up the speed is absolutely ridiculously slow. I’ve called many times asking for something to be done and all I get told is I’m within the threshold. The minute I can cancel my service without you all charging me extra money I will be canceling it again. My dial up was faster than this yes.

Wifi signal would say "very good" at all times regardless whether or not I was standing directly next to the router or on the other side of the house, yet, NOTHING on our cellphones or televisions would load or stream. If you are planning to use this for any kind of streaming on your television (fire stick, Netflix, Hulu, YouTube, etc), DO NOT. Complete waste of our money and they charge you $400 to cancel their crappy service. We could have gotten better signal bumming off our neighbors... and they live a mile down the road. HughesNet is a sick joke.

The young man was very helpful and very polite. He resolved the issue to my satisfaction. The only problem was we were disconnected near the end of our conversation and I'm not sure if everything was completed. I would like to know that everything is finished. Thank you, Joan

Service was down for 3 days prior to call. Problem was not solved as I was told that my level was no longer supported. I was told that I would have to move up to level 5 at an increased cost and to sign a service contract. Rep. George was to call me the next day after 10 am. No call was received. The call about service was a waste of my time.

Was promised good streaming speed and fast downloads. Neither of it is true. I complained multiple times and the operators agreed with me on the download speed and promised fixes but nothing ever happened. Had technician at the house and he did what he could but speeds were still dreadfully slow. Finally after 4 months I had enough and cancelled the service. But now HughesNet shows their real face by stating they have proof that the speeds were as promised and therefore I have to pay an early termination fee of almost $ 400, - So do yourself a favor and do not get involved with this horrible company. Mind you the people are nice and polite but the product does not stand up even to the lowest expectations.

HughesNet is very slow internet so I can't recommend it. However, the customer service has always been wonderful and this case was no exception. The agent was polite, friendly and answered all my questions. She would easily get five stars. Your customer service reps are the reason I am still and will remain a customer, in spite of the internet service itself being substandard.

Why is it so much money to cancel my internet package. When I paid over 400 for the installation I don't have that much money to use and it hurting my credit and you guys were also late the day of installation.

Slow internet. Speed .4 mbps. I've had 4 conversations with HughesNet. I'm not sure if the problem will ever be resolved. HughesNet has given be a $30 credit a month for the poor service. I'm still paying too much for dial up speed. I'll give it another week and then I'll have to use another provider.

My internet has been slow and cutting off. I think I resolved the issue. I hope. I was told today that my monthly rate is about 52.00 per no. I got an email today stating my rate is 72.00... I hope this is wrong.

An email I received for a survey said to visit the community if the problem has not been resolved, When I posed the problem on the community, one answer said something about a modem update, but did not give details. So I asked for details and no information was found.

I was very well taken care of by a very sweet and courteous woman. She was very congenial and fixed my problem very quickly and satisfactorily. She was very anxious to do all she could to solve my issue. She listened and then proceeded to solve the problem. I am very happy with the service provided.

Wonderful experience with the representative. Was able to understand very well. Appreciate the earliest ending of my new equipment. Thank you for your service. Planning to use your service as long as you are a business. Hoping one day to see a solution about bad connection in weather.

The gentleman that helped me explained things to me very well. extremely helpful. We were having problems streaming YouTube movies. Not sure if it's our Internet connection is why peoples choices don't match up to their lip movements or if its the person that uploaded the movie.

If you are a seasonal user Hughesnet works with you! They will suspend your account for up to six months while you are away. They make it so easy. Maybe one day they will be more like Dish and do 3, 6 or 9 and make it easy to restart service with just a quick phone call.!

My monthly allotment is 20gb/ month which gets used up in less than a week. This month, four days. I watch one hour of tv a night if that, but my data disappears even when I’m out of town. Last month I spent about an extra $120 on buying data just so I could load internet pages like Hughes net’s homepage. Hughesnet’s web page won’t even load many days. This is the worst internet service ever!

The man in the phone was a fantastic salesman/associate, very helpful in all of my questions, which I had several, but he walked me through things and just wanted to make sure that the emails were fixed up for me and he did an amazing job and I can get all the information through an email or text, thank you so much for the update.

Your company has knowingly and unauthorized to do so withdrew 509.05 from my bank account. Drilled three holes in my roof to install your dish. Refused to contact in an attempt to retrieve this equipment and was misleading about the service that was to be provided resulting in a termination. Your company will be held accountable for all the said above, to avoid any further action you need to call and make an attempt to settle this dispute. I personally would advise anyone not to trust this company and Highly recommend not going on auto pay to give thieves like yourself the opportunity to steal from anyone especially when they are on a fixed income....

Got HughesNet to replace my AT&T DSL lite, HughesNet was worse. Then I was forced to keep it for a month, beyond frustrating. And they tried to charge me $400 to get out of my contract. Hasn’t worked right from day one. Slow, always buffering, video does not come into focus, etc.

Called to setup service and specifically asked about commitments, rep said no commitment. When I attempted to cancel service due to excessive weather outages (after over a year) rep said there would be an early termination fee ($400). They don't have record of the call to review conveniently even though they do keep records of initial calls.

I am trying to take care of my October Payment. I was notified by Hughesnet, that they were unable to collect payment through my bank which they have been doing for 3 years. Nothing has changed on my account. The payment needs to be tried again. I don't understand what the problem is. There is plenty of money in my account. You have all the info you need and have used for the past 3 years. Randy

Hughes had me sign a 2 year commitment before I even had a chance to evaluate the internet service which was poor. I have called many times within the first 8 weeks. Not enough data for Our family which your answer was to keep charging me more. Then to charge me $400 when I wasn’t happy from the beginning. Poor poor customer service Hughes. I will tell everyone I know considering internet companies. Don’t go with Hughes and I will tell them my experience. Have never felt so strongly disappointed with a Company as I have with yours.

When my system has not worked in 6 months I call for them to tell me they will have to call me with an advanced team before sending someone to my house. When I received no call as promised they said they seen a light rain in my area instead of calling me to see if it was raining. Noooo they just don't call at all. They are incapable of fixing something you pay for. They can care less to fix their mistakes and to top it off they hung up on me for using profanity after paying for something I cannot use for the last 6 months, something that takes 5 to 7 business days. I called on a Sunday of last week. It's been 8 days. They do not care about their customers nor their quality only your money. Hands down the worst system I've ever had in my entire. I do not recommend nor will I ever.

We have had HughesNet since July 2019. We can rarely watch a movie off Netflix without interruption! Called Saturday. They re-sent signal and it was fine that afternoon, happened again Sunday. I do not think I should have to unplug and reset every day in order to have internet connection!!! The rep I spoke with was very courteous and professional but your service is still unacceptable!!!

I would like to express my complete satisfaction for the most supportive call I have ever had with a receptionist on the telephone.. ie. I would like to single out Yxenia ** for the polite and informative manner in which she settled my account problems. I'm 81 years old and this is the first time someone has inspired me to write a personal follow-up comment. My only suggestion is that your company should consider a senior discount. Thank you!

My problem was handled very well once I was connected to a live person. She did a great job. Although I waited approx. 15 minutes before being helped. Wait time to speak to someone is way too long. You should give Senior Citizen discounts!!!

Horrible agents, hire USA citizens who speak English and bring you call centers to the USA so they can do the job correctly. I have been lied to by your sales team to generate more revenue for Hughes Net and I have a Business account yet when I call I always get transferred to residential agents. Very frustrating!

Unable to answers to questions on my account with 4 calls. I was transferred, cut off, hung up on. AND no results. Last call, got a gentleman He was excellent, he made sense and I could understand him, he walked me through what needed to be done. My God it worked. Bless him after the others sucked.

Our Service stopped working on 10/4/19, a tech Tim was sent out on 10/7, new wiring needed. We wanted it in the crawlspace. A subcontracted tech couldn't come out until 10/11 then we receive a call they can't come due to rain! Tim came out (hero) and got us going. My husband had to bury the cable himself. A week without phone or internet is crazy. The subcontractor had no help to offer, just tough luck. Not a good experience.

from Cent. Link!!!! But you charge more. Very easy understand on the phone but talked a little fast.

My wife and I have tried multiple internet providers and they all are great the first day or two but once we get settled into to using it - the speeds slows down and we can nearly function. For years we had seen the commercials for Hughes Net - thought it would be too high - but it was affordable. However it is just the same as the rest great for a day or two but now the speeds are very slow.

I got over charge $130.00, I discontiued my phone because it did not work right, and I cut back my internet but still got charge for it. I have made 10 phone calls. All agents agree that I am owed $130, but still no credit. One phone call I was transferred 14 different agents. Still no credits case **. Last caller hung up before given case #. Said nothing he can do. I am looking for another provider. I feel that I have plenty of reason and will not pay early termination fee. Unless something is resolve.. We can have this dispute on facebook if you choose. Philip

We are older customers and need a larger, easier-to-read channel guide. Customer service was kind and understanding and was gracious enough to agree to send us just what we need. Thank you, HughesNet for your service. We will certainly be happy when we are able to read our channel lineup easily!

We have had the worst trouble using our internet. The customer service seems like they are trying but it's always the same solution.... They check the connection on their end so it seems like it's working okay. However, on our end, we can't watch movies. We even unplugged the one device a smart TV, the support guy said was using a lot of internet and we still are unable to watch a movie. For example, I am trying to create a my HughesNet account and I have been sitting on my computer for over 5 minutes while the computer catches up or something. I cannot even connect to create this account!! My children have online classes which I was assured would be fine for our internet to handle and we are having to go elsewhere so that they can continue taking their classes. It has been an awful experience.

Great service from your representative and he answered all questions. He was informative and willing to help with problems and informed us if we had any future problems we could call the company and you would be happy to help any time in the future. We thanked him and hung up.

So far I have no major complaints about the internet service, I only wish I had some documentation about my plan and things like overages and such. It would be nice to know all these things at a glance.

Not worth the money. They didn't tell me that you can't even stream a movie off Netflix or on demand without it having to buffer every 30 seconds. Would not refer this to nobody and the bad thing is I'm stuck in a 2 year contract which is a crock. Seriously it's horrible.

Technician was very helpful and so polite and courteous. He answered all my questions and concerns. I give him an A++++. It was nice to speak to someone I could understand. I very much appreciate the 30.00 discount for six months due to the problems I was experiencing with the Internet.

My installer was very good. But my service and wifi calling are terrible. Very disappointed with everything about it. Very slow and no usable wi fi calling or so much delay the person on the other end hangs up. Very disappointed. Don’t think I will keep them.

Had no internet and the gentleman walked me through so I could get my internet connection back online, also checked on the speed, said I only had about half speed, and he did something on his end and got speed up to where it should be. He was very courteous and helpful.

I had a resolution to my problem, and it wasn’t a bad experience, like it can be with other services. The representative did go through testing to confirm everything was taken care of. It also didn’t take a lot of time trying to get to the customer service people. And I was very happy to have talked to a real person and not one of the annoying processing answer machine. That in itself makes your service much better than most. Thank you.

We are not able to stream Netflix or any other streaming network. When this service was ordered, I was told there should be no problems streaming netflix. We have had issues since day one. Wifi is very laggy and constantly cuts out, even with only 1 device connected. I'm very disappointed in this service, I pay 60$ a month for a service that doesn't work. Too bad I'm stuck with it for 2yrs because of a contract. I would not recommend HughesNet to anyone at this time.

The Internet speed is not good enough to handle what we do on our computer and tablet. I called the IT group and got no satisfaction. If we were not locked into a 2-year contract, we would cancel Hughes and find another Internet carrier. The installer was great though.

Can’t get Netflix to play right on my TV. I was told it was the weather, but it was working on my iPad and phone, it can’t be the weather every day. Also my computer and our phones still are very slow, so it must be the internet.

I finally gave up on my cable company after 3 month of more time not working then working. I switched to HughesNet, yes it is slower than the cable, but even with slow down times it is more reliable than the cable, yes it some times requires more time to load some sites, it loads them, and something good is better than nothing.

I was billed for a install that didn’t happen. He listened to me and credited my account. It was quick and painless, thank you. Thank you so much for not making this difficult. Hope you have a nice day. Thank you.

The people that you have working for you, are lazy, incompetent, mean, inefficient, nasty, rude, yell, don’t know what’s going on! Say they’re going to do something and they don’t and cause all kinds of problems in our billing and your service is really terrible and no one wants to correct it or anything. As soon as they answer the phone they are rude and nasty and the one today is name Leo! I cannot Wait until the contract is up so I can go to a different service for my Internet and I would like to say thank you but I can’t! Debi

The set-up experience was great. The guy was pleasant and professional. Seemed to really know his stuff. After about 3 my service slows to a crawl. I honestly thought the service would be much better. As I clicked to send this I got a box "service lost, please try again". It is 11am on a Friday. What is up with that?

I noticed that my monthly payment had increased. Was not notified about this increase. Phoned the Billing Dept. about my problem. Asked them why, you charged me more money than I was told. My billing problem was taken care of and corrected. No further action required.

Agent polite, but said needed to check and call me back and/or leave detailed voice mail in twenty minutes. Never did either. Can't imagine the case notes say issue was "resolved" case **. So, I'm less than satisfied. 3 days and no answer.

The service does not work, it’s absolutely horrible. Customer service although they are not rude, they are not very knowledgeable. Every person you speak to tells you something different. They don’t really seem to care about what you're telling them. If you want to waste your money, go with Spectrum. At least that service works.

Customer service is terrible. I have called for CS several times with no real help. I finally called to cancel service and you say OK you owe us $400. IS this really the reputation you want? I will tell everybody.

The person answering the phone was hard to understand. He didn't resolve the problem and deferred to someone else. I still have no access to the internet. I believe I need a tech to come to my house to check on the dish as it has been removed and reinstalled. Please respond.

I just recently upgraded my service and it was a very good experience! Although there was was a minor problem with the switch, it was handled promptly and the people were so nice and very helpful! I really appreciate that!!

Friendly, competent installer who took the time to explain to my 84 year old Dad what he was doing, and why. It was more bothersome to find out who supplied service to our remote area than it was to get the HughesNet service!

The internet in my home is horrible. It is infuriating how slowly it works. Trying to work from home is nearly impossible and irritating. Often my devices struggle to even stay connected and in certain parts of my home, it's impossible to even connect. As soon as I step 20 feet away from my router, my phone disconnects. Even Ethernet doesn't help. I can't believe ATT even partnered with such an unreliable company.

Everyone from the agents on the phone to the technician who came out to hook up my services has been honest, friendly and patient in answering questions and helping me understand how to get the best out of my service. I would highly recommend HughesNet to others. Thank you!

They have the worst service for internet and home phone service. The phone calls always drop after a few minutes and it is a nightmare to use the internet. I would not recommend anyone getting service from them. And customer service is a joke. No help at all!

I think it is awful that you charge $125 to come and move your satellite just so we can redo our roof. Especially after the $80. we pay each month for service and have never ask you to move it before.

If there is change in a customer account it should be a notification sent to customers. All customers should receive regular account notices once a month. Telling your customers how much their bill will be and if you have new offers anything that you think will increase customers for your Company. That’s all I have!

Due to 2 previous calls where understandings were not honored, I requested that this understanding be put in an email. The agent couldn’t. I requested a supervisor. The agent said he would get his supervisor, came back once and never came back again. After 20 minutes I hung up.

When attempting to upgrade to Gen 5, modem would not connect. I spent hours on two separate phone calls with customer support, who determined an installer must come to our home. Appointments were scheduled, then cancelled last minute 4 TIMES. We were without internet for a month due to cancelled appointments. When the installer finally came to the house, he said it was a simple reset that should have been handled easily over the phone with customer service. I am so disgusted with this company and their lack of respect for the customer's time.

Working good. Enjoying the programs that we are getting. We are having no problems with the dish and find it easy to work with. We did have cable at our last place and finding that dish is as good as our cable.

I'm paying for wifi that I barely get, the worse I've ever had. I can barely watch tv, keep cutting off, not a good wifi. It's terrible. I need all my money back. This is a waste of money paying for nothing.

Put a print/email feature on the chats. Get RID of the auto "are you still there". It annoys both your guests and the CSR. I was disconnected the first time because the CSR did not respond in time. When you have a customer that is upset, being disconnected doesn't bode well to keeping the customer happy. The second CSR did a good job informing me of this and we worked together to not be disconnected. However, the processes for the CSR are much too lengthy - took nearly an hour as I seemed to be waiting for "tools" to load for the CSR. Alan ** ultimately solved my issue and even got me to upgrade my acct. I went into the chat ready to cancel and pay the early term fee, but instead upgraded ONLY because of Alan **.

I’m currently a customer of HughesNet Gen 5. It is the Worst Internet you could possibly have. They advertise speeds of 25mbps. Even when I have data I have Never received speeds above a 3-4mbps. When you are out of data they restrict you down to .7 when they advertise 1-3 Mbps. I’ve called & complained about the slow service. Their Advanced Engineering Dept. acknowledged a issue on their end but Nobody can explain to me what the issue is or tell me when it will be resolved. I don’t have an option for anything other than satellite internet. If you have the option do not go with HughesNet!

I had a problem in identifying the reason for a surge in bandwidth usage that did not correspond to my usage of the computer. The culprit was quickly identified by your agent as the link to my DirecTV connection, something I had not even considered.

In May 2019 I had my service moved from 746 to 740. At 746 I had great service however at 740 I do not have good service. My service is very slow. I have complained and tokens are added however that does not fix the problem. My last phone call was quite frustrating. I called because I noticed that I was out of data. I tried to go to the website however it was extremely slow and I could not register. I called and the person I spoke to put me on hold for every question I asked. Could not get her to understand that my internet was too slow to register AND it was even slower since I was on the phone to her which is an internet line. I just wanted to purchase a token.

I want to say that I think your Internet sucks. We live in Irons Michigan and you cant download nothing. Everything is slow as ever and response time for the service is Crap. If I could give you both stars I would do that because Hughesnet is Garbage and I will tell everyone that it is....

Overall the experience was good. I wish so much that these call folks weren't half way around the world and have such heavy accents. Understanding them, no matter how well they are helping, is difficult to understand to say the least. The gentleman did well helping me, no problem there.

In all honesty, the negative reviews about HughesNet are well deserved. The service is very expensive and the quality is awful. They take advantage of customers without options, and it is almost criminal. If you have an opportunity to seek service elsewhere, I highly advise it!

I had the best experience with both your employees. They were wonderful. They were kind and solved my problems. Your employees went above and beyond the call of duty. I feel as if they were my friends, and would do anything to help me. I will highly recommend Hughes Net because of your employees! I love them!

Agent was great and went through all diagnostics required. She was very helpful and polite. EXCEPT she failed to mention that the service she referred me to wanted $99 to talk about my fire stick. So that was a awkward conversation. Guy told me happens all the time. Why does it happen all the time?? Seems like it happens once. Everyone told don't forget to mention the $98 fee if you refer someone to this “device” service. Who would pay $99 to fix a $40 fire stick?? C'mon!!!!

I just thought that satellite internet would be faster than the internet using a phone line. I can't tell any difference. In fact, there are times that it is not as fast. That is the only thing that I have against it.

It’s so slow. I can’t even play a YouTube video. Can’t send an emoji through iMessage. Can’t download a game in iTunes. The worst internet connection ever, OOKLA Speed test 2.79 Mbps download time. It’s so bad sometimes the speed test won’t even work. Speed picks up after 11:00 pm EST To 19.3 Mbps.

Unfortunately we are rural remote & have limited choices. I started with Gen3 5 years ago & honestly had much better luck with it than the Gen5. It was connected to tv, my husband & I have an iPad & Kindle. We do not stream ANYTHING! The data would last almost a month. Upgraded to Gen5, 1st had a defective box that it took 6 months to show on their end. Replaced & speed is HORRIBLE! But of course when I call it shows to b excellent. I would love to work on Ancestry.com, not happening. I highly suggest choose something else if have a choice!

We are very familiar with satellite internet as we have had it with another company. We switched to Hughesnet because we thought that it would be better. We had very poor reception. I called hughesnet for help and they said that we had poor reception in GA because there was bad weather in North Dakota. We also have a cell tower extender so that we can use our cell phones. It works through the internet. It didn't work at all. We disconnected service and went back to the other company.

Thank you James for explaining my account and billing question and being patience with the question I had to ask. It was a pleasure talking to you. You were calm and very professional. Your customers service skills spoke for itself. Again thank you. Keisha.

Since the day we had internet installed we can’t watch TV. We can only talk on the cell phone when we turn the WiFi off on our phones, if left on WiFi we lose the call or can’t be heard. The service is the worse service I have ever experienced. The only thing I am able to do is check my bank online, thank God. Other than that, it’s like a midget pissing on a forest fire.

I have had to call monthly as my internet keeps showing no connection. Each time the call is literally hours (with an "S") long. Nothing is changed, I am told it will be escalated and "worked on". No call backs. And the internet goes down again. This morning I missed a deadline due to no internet. I was on the phone for an hour on my way to the office and was told to call back when I was in front of the computer. Did that when I got home, another hour and a half and the same stuff. Will be escalated and someone will call you. Very bad service. To cancel, I would have to pay almost $300.00 - to cancel service which I am paying for each month and not receiving...

I asked for you to come and install your equipment on my house and when that happened the installer did not do his job and I ended up with no service from Hughes for over a month. when the roof installers came and put a new roof on my house which interfered with my service after a day and a half of being finally back online. Thank you for finally getting me online and a home phone I can use to contact my cancer center about my tests and treatment. So I am now happy and appreciate your help to provide my service.

The tech walked me through the steps to get the WiFi back to my tablet so I can watch my "shows" again. He was patient, repeating what he said until I understood. He was courteous and friendly, reassuring me when I was frustrated. Truly grateful for the service. Thank you.

I called to see about what kind of deals were available if I went under contract again. There was not anything available so the rep gave me a credit on my account for the next 3 months. Matt was very helpful and considerate.

My representative was marvelous, and I felt eager to praise her. But, when I came to a 5-minute commitment to do so, I felt too lazy to proceed. How about 2 minutes? Btw Your website is often so incomprehensible that it costs you money in getting called from many like me.

The techs are great. Internet is the problem! Too slow, watching maybe 2 HD movies & it slows down to crawl for remainder of month. Constantly buffers, stops, & tries to connect! We have had internet since it came out. This is by far the worse we have ever had!!!! If we had a choice I would NOT use them, but we are in rural area with no other options.

Senior Citizen discount request. Your consultant Alex ** was very Courteous and Helpful. His replies were Quickly acted upon. I'm glad HughesNet offers this opportunity! Not many friends use your services, but if any ask how I like my services I will respond favorably.

Our installation was performed by a polite professional who explained the procedure and performance of the product. We enjoy the HughesNet as the access to internet is immediate. We have not experienced downtime or any interruption in service. We definitely would recommend HughesNet. So glad we changed from too many years with Verizon. Thank you. Wm

Have been trying for three days to simply register my account but Hughes.net is unable to complete this simple task. In addition I have “man in the middle virus in their router” and their fix did not work. The technical people are nice but the company does not seem to provide the tools to accomplish even simple tasks.

I had been trying since day one to get access to my administrative account since the representative that hooked up our internet never gave me the information and every time I called about it I was told, "We don't know what you're talking about."

Our wifi from HughesNet is great but only two options for bill pay. The first is auto pay which we were not informed of during the sales pitch. If you don't do auto pay, your other option is paper billing which costs $5 more per month to generate bill. Really??? HughesNet, get off your high horse and give your customers credit for being able to access their bill online and pay on time without needing auto pay.

Great service representative. Answered my questions with great attentiveness and made the call personal. I have had many problems since I purchased Hughes Net, but customer service has been great. It's not everyday I experience good service as I have with HughesNet customer service.

I called about my service. The employee stated that he was going to have to charge me extra for consultation with another person. I called because my internet was horrible and then he tells me I’m gonna have to pay extra to speak with someone else? That’s not good customer service and it is not right!!! I’ll be seeking services elsewhere soon.

Before I got the HughesNet a couple of your tech people said that HughesNet was 20X faster than Dish Network but after using it for a while it actually seems slower and when I watch a video it stops a couple of times during the video to load and these are videos that when I watched them with Dish Network internet that did not happen. Disappointed!

I am a bit disappointed in the strength and consistency of the signal. Streaming is difficult at times and even with a signal booster, it doesn't work very well. We are not in a rural area but we are just out of reach for other broadband carriers. This was my best option but it hasn't been great.

I signed up with HughesNet because they were the only provider in my area. I was given good pricing. However, the service they provided was awful. We had a clear view of the southern sky, but our signal was awful. We could not watch a single episode on Netflix without it lagging. Also, you could forget using the Internet whenever it rained. To top it off, I was promised a discount on my termination fee for doing an immediate termination and that I was not going to be charged an extra month. I was given a set price over the phone to cancel, but they charged several little hidden fees. By the time it was said and done with, I had to spend almost $400 to cancel when I was promised that I would only be charged $300. DO NOT USE!! They are not worth the cheap pricing. They have crappy service and dishonest operators.

Was told that Hughesnet would be faster than Centurylink. Not only not faster, it is slower. Will not be renewing after our year is up. Was sold a "package" deal through Dish and not happy with either. On top of slow internet, can't get On Demand or some local channels with Dish.

Data packages. Please make more affordable packages for single moms with kids. It seems with 20 it’s still not enough. My eldest so. Said that I’m just throwing away money. The internet is super slow! Why have those hours in the Early morning for faster service.

Gladys assisted me very well today with pay my bill up plus putting a little extra down before my next payment. HughesNet is a good satellite internet that picks up where I live. I’ve been with HughesNet going on 3 years now. I hope they have some special deals and a lot to offer 20/20 for what we pay.

My representative was very helpful. She found out why my bill went up $20 and was able to give me a deal for $20 off for several months. That made me want to continue with Hughes. She was intelligent and we had a nice chat!

Installation was good. Our technician was very professional and did the installation in the time they said it would take. The internet works great in and around the house. Installation had to be modified a little bit to fit the and works great. Thank you so much.

My cell phone drops calls as much now as it did before I got service. For some reason internet signal worked in certain spots in my house. Now it's still much the same. I don't own a Roku. We watch 2 to 3 antenna channels. I bought the equipment, but I'm ready to order Directv for watching and drop HughesNet altogether. I have an adult autistic son and he can't manage the streaming channels and can't get local news and weather. I just tried sending the previous message and got a message saying that the signal isn't strong enough.

It's absolutely refreshing to find decent customer service these days, in a world of mechanized operators and impersonal robots. Today I received some of the most sincere and superior customer service. My humanity was recognized and respected. I deeply appreciate the extra time that was taken to assist my needs.

I CAN'T watch any thing in peace because when streaming it's always freezing up EVERY few mins. And this is the worst internet service I've had in all of my grown DAYS and was promised it was GOOD service and I need some one to do something.

My internet just quit as did my phone, I rebooted my modem and got my phone back, but no internet. I called your tech support and the person I spoke with was very helpful. He made some adjustments or whatever and my service both internet and phone are normal.

My Rep, Christopher **, was so helpful and informative that I took notes. I learned more about my account than I had in 6 years. It was a lovely experience! He is is very knowledgeable and courteous. He spent nearly a half an hour helping me. Thank, you Tina.

I try to cancel my service and apparently that’s not possible. I can’t stream anything without it buffering. Can’t watch one show because it will not load, but I still can’t cancel my service. That doesn’t make any sense to me whenever you don’t provide the services you say you do. I will not recommend this internet service. It is terrible.

The signal keeps getting interrupted. Computer videos very slow and phishing all the time. Reception is not as good as we had before. The HughesNet satellite signal 15 miles west of Peoria is not very good compared to Dish Network satellite provider.

Had an issue. Called tech support and waited less than a minute for assistance. The support person was fantastic. He had the problem diagnosed and everything was fixed properly the first time. It was a great experience! I would recommend HughesNet to anyone.

I have been with HughesNet for approximately 4 years. The first 2 year contract was awful slow and not enough data. They convinced me to upgrade to 4G with 4 times the data (20GB). I swear the speed was slower than before and the data mysteriously vanished. No, we weren't updating our computers, streaming video, downloading games, etc. No, it wasn't a problem with my equipment.

HughesNet is not what they advertise. Their service is less than lousy for the area in which we live. They advertise they are so good for remote areas. NOT THE CASE. Our service is out more than it is in and we are 11 miles from our city center. Customer Service is less than helpful. Even trying to submit this, the "connection was lost, try again!"

My wifi will not pick up like it should for the money. My LTE pick up way faster than my wifi. Sometimes I get disconnected while I’m on a website or app. I have to use my LTE. I would have never accepted the terms and contract if I had known. Thanks.

At initial contact, service was advertised as 59.99 per month for high-speed service; no mention made of modem rental for 9.99 per month (which only showed up during the billing). Also the bundle with AT&T, DirecTV service was advertised (at initial contact) for 105 US dollars per month by the person taking the order over the telephone. It is not dissatisfaction with the quality of service but rather misinformation of the customer by provider.

Great customer service, friendly and efficient. I would definitely go with Hughesnet again. They specialize in rural internet service and are very reasonable price-wise. Installation was efficient and on time, and customer service was perfect. Thanks for the great experience.

When I received the promo card from HughesNet, I called to inquire and sales rep promised me many things that turned out to be false. The GOOD thing is that the call was RECORDED. He promised me we would be billed $49.95 monthly plus ONLY local taxes. He promised me that I would ONLY be billed a ONE-TIME fee of $9.95 and that turned out to be FALSE. I was hit with an ADDITIONAL $4.95 as well with NO EXPLANATION. Additionally that same day I was emailed a thank you letter welcoming me to HughesNet and that my monthly bill would be $59.95 monthly plus ALL applicable local, state and federal taxes! I am CANCELLING the service to say THE LEAST! Very unsatisfied customer. I.O.

I am extremely unhappy with the internet speed. I was promised 5g and I don't have it. I can barely work from my computer and this is my livelihood. This is slower than AT&T was and I was promised it would be faster.

Not reliable service. If the wind blows hard you lose your internet connection. If it rains hard, you lose internet connection. If it is cloudy you lose internet connection. I live alone in my home so it is not because so many other people are using my internet.

Poor service and HughesNet expect for a disable women to get on a roof to remove their equipment after they lied to me just to have me get your services. Now how I'm I supposed to get on top of my house and take a piece out of the satellite to return?

Still do not have access to Norton Antivirus paid. The person spoken to did not get back with us to let us know how they fixed the problem. I have not been satisfied with HughesNet at all. You may contact us to let us know how to fix this. We were told that they were sending the problems to a higher person because technical support were unable to figure the problem out. Have not been contacted by anyone at this time. It seems you are charging us for services not received. That is the same as theft as far as I can see. We are not happy with your service at all. I actually have nothing positive to say about any of your services. I would have to say you are not a reputable company at all.

I think it is crap that I have been charged an extra $30 without being told beforehand. They say it's because my discount expired after 24 mos but I was not notified about this. And no one is willing to help me about this.

Connectivity is awful even when running at top speeds. I even upgraded my package about a week or so and one week later to the date I received a message that I had 25% left on my account. I did not do anything different than my first month of service so was not sure how I ran out of data in 5 days. I do not like this service at all!!!

The TV commercials are misleading. HughesNet, simply put, is ‘terrible’. It is inconsistent....and consistently slow. Use your phones hotspot instead if you can. Even that is faster. Needless to say I am very disappointed. They feed on us with false declarations. When you speak to a CSR their answer is to send out a new modem. I’ve have 4 now! That’s not the problem. HughesNet paints a pretty marketing picture. All I can say is ‘buyer beware’.

I am dissatisfied with the price guarantee for services. I signed a guarantee that said to price increases. No customer service in America. I called about the bill that was incorrect. ID#** Sam was not connected to the US. Great Pressure to accept a higher bill with additional charges, not in contract or agreed upon. I felt like she was getting the extra $26.00 per month. I am not a charity. I was being charged almost $26.00 a month above the signed agreement. HughesNet needs local individuals to talk with about agreements. I love the phone service on the Internet. I also like having an Internet that is affordable. It is a little slow.

After completing my two year contract I was told I would be getting a box to return my equipment and the component out of the dish on the roof. I told the CS rep that I was not going on the and they can send someone to get their equipment if they wanted back. She said she would send someone to retrieve the transponder and made the appt. That went fine, I mailed back the equipment. The next month Hughesnet billed ME $100.00 for their tech to remove their equipment from my roof. They didn't take all of their equipment just the Transponder. I was never told there would be a charge send you did not authorize this charge. I requested a copy of the call about the return of equipment but never got a copy. Shame on HughesNet for expecting elderly people to climb on One's roof to retrieve their equipment. Dish doesn't do that, DirecTV doesn't do that. Why does Hughesnet steal from their customers? I will contact my bank and open an investigation.

I have had to call in twice now and although I am somewhat displeased with the Functionality of HughesNet, Customer Service has always been extremely pleasant and helpful as much as they possibly can. The 5 Star rating is for the customer service experiences. Unfortunately, the rating for HughesNet Internet itself would be much lower based upon my experiences so far.

In all fairness, I’ve had Comcast internet my whole life and when we moved, Comcast wasn’t an option. I knew a satellite based internet was not going to be great, but I tried to be optimistic. From day one, we have had nothing but problems. We can’t watch anything On-Demand, surfing the Internet is extremely slow and I struggle to work from home because the internet during the day is so hit or miss. It is so bad that if someone texts or emails me a document, picture or video, I have to turn off my WiFi for it to download. That’s crazy! I knew satellite internet wasn’t going to be as good as I’m use to, but this is ridiculous.

Hoped the internet connection would be great but it's not when watching Netflix and one is using WiFi to don't work right. I was told there would not be interruptions but it buffers all the time when using WiFi. Thank you.

I have only had the system a little over a month. Last month I had what I feel was excessive usage, but being we had Dish TV installed the same day and I know it was connected to the internet, so I disconnected it because we don't use that option. We left town for a few days during which time I unplugged the router, it was also during this time the next months allotment started. We arrived home today and I just a short time ago plugged the router in and I looked at my usage and it shows I have used 2% of my allotment already....something does not seem quite right. Any suggestions? Thanks. Chuck.

I have had HughesNet internet service for almost two years now and I can't wait till my contract is over. It is nothing like they said it would be. The first month or so it was ok then little by little the connection has failed. Now even when we have our new allocation of data we still sometimes can not connect to the internet. It goes out almost twice a week. When ever I call they trouble shoot the problem and it might work for an hour then it goes out. Then they tell me they can't see any problem, but I have no service. Forget trying to stream any TV during the peak hours it buffers constantly.

I was told when 1st got internet last month that my payment will be 59.99. I have called several times since then and asked, "Will my payment be 59.99." And everytime I talked to a service rep they told me, "Yes it will be 59.99." But when it came time to pay I was told my payment was 69.??. I had no choice but to make the payment because my husband started school. Also, I have corrected my ph # on file to make payment online but when I tried looking online for the bill my phone # wasnt associated with the acct. They had my work # on there instead of what was supposedly corrected. I have not even got my gift card for $100.00. I hope it's not a struggle to have this service.

I had a problems with the company. The Installer was very polite and had a sense of humor which I really like. I did cancel at no fault to the company. I didnt get my equipment sent back in time and I got charge was in the hospital for several weeks. They understood and let me send it in and said they would credit my account. This was 2 weeks ago.

I signed up for HughesNet about a month ago, initial install went fine. Three days later internet was in and out, called 3 days later another service call. New modem, new cable, internet at last. Over the next two weeks inconsistent signal then out for good. Called in, go through the usual tech stuff – unplug modem, etc. Need another service call... (I pay extra for "express repair".) So on Thursday they tell me technician will be out Saturday sooner if possible, Friday I call, "you don't have a service appointment." Set up for 10/2 6 days from the day I called. Got it moved up 1 day to 10/1 by calling and screaming several times.

We were happy that we could finally have High Speed Internet living out in the woods where fiber optics isn't available. We canceled our TV dish on the understanding we could watch our shows by streaming them. There is only my wife and me using this internet. The first month it all seemed like it would be okay. According to the app we have for Hughesnet, we just ran out of high speed two days before the next month. When it started, we ran out in less than a week. Now we are locked in a two year contract and can only enjoy less than a weeks worth of worry free TV shows.

It's like dial up from the 90s. It also doesn't work when we have storms and we were told it was going to work. It's bad for the price. It needs time to load. It freezes and pauses. I have dont have a happy husband at all.

I was told they have great internet service, it was so slow, could not download anything, my computer would buffer, downloading. Cancelled after one week, was not told I have to remove transmitter from dish on my roof or pay someone to remove it and send back my modem, in a box they sent me. They should come and get it for crappy service.

I love HughesNet. The installer was excellent. He explained everything he was doing and I must say he did an outstanding job. I really appreciated that he cared about my concerns addressing everything very professionally backing it up with the installations.

Just don’t have the power I was wanting but I think you're probably as good as I can get which is sad for this country in the day we live in, just wish there was more speed and in the middle of the day there's nothing pretty much willnt run me iPhone but thank you, I think you have a great company I realize if you had more you would give it. lol

The contact person was extremely helpful and courteous. I would recommend Hughes Net to anyone in this area that are unable to get internet service. I have no problems with my service, and find the agents to be knowledgeable.

The service is slower than I expected. I thought this would be faster than my hotspot on my phone, but it's not. Very disappointed. How would I be able to speed up the speeds? I have tried Borge the 2mb and 5 MB - I have not even tried to stream yet.

The internet connection is so slow that I don't even used it, I just continue to use my cellular hotspot. Where I live, we have not options other than cellular or satellite. Our cell hotspot works great, just needed more internet for work and school. Will have to suffer until someone runs high-speed internet to us.

I had CenturyLink & download speeds were not good. Also because internet (Verizon) is deteriorating it forces many of the calls to go over the internet. It was my understanding Huges was higher speed & would improve the service. It is not & when I got into advanced customer service I was told it is not made for this.

Very disappointed in the service and quality. You don't get what you pay for and they claim you use way more than you do. The service is horrible. They turn up speed say it works then 20 minutes later back to not working.

From installation to ending my service with Hughes network my experience was extraordinary. I did not end my service because the system, company and customer support was inferior. I had to end my service because for unknown reasons it did not work well in my rural local. The companies exemplary service was unparalleled and I would recommend it to anyone.

When I signed up for this I was told streaming was no problem. It is a problem. I can't watch Netflix or Prime. It breaks up movies. I called Netflix. They said, "Your system is to slow." How do I fix this?

It is extremely limited. We can do much more and much better with hotspot from our cells. The placement of the dish is a eyesore on our new home. We are extremely unhappy and we do not use it. So we are paying for a product that is no use to us.

It seems as if we had no service at all. It is sporadic at best and not present at worst. We were so hopeful. We only get phone internet sporadically so having dependable service going to be a treat. The phone is better.

The speed is slower than what I was told it would be. Cannot stream or watch a movie. Downloading music is slow. This is not what was advertised as described in your press release describing the features of having your service over others. Please help get this issue resolved so I can stream movies and download music.

I get only around 380 kbps average (streaming) download speed. I've been told nothing can be done about this, so I want to terminate my service and not pay the early contract termination fee. I have spent hours on the phone about this and a service man came out, said nothing was wrong, and left.

Your service never worked for my needs. I was candid about what I needed and I was told it would work. It never did. Additionally, I was never told to pay careful attention to the "legal" section. It is in the very bottom of the advertisement page and very easily overlooked (probably by design). Many surprises in there and customers need to know this. NOTHING was ever mentioned about this section to me EVER!! The technician that did the install was rude, dirty, smelled awful and did a ** job on the install. He asked to use my bathroom and he literally took a bath and left it disgusting. I was asked to sign the install voucher and I asked him what I was signing. He said "just that I was here". Little did I know that I signed a contract for service. This is a very poor business practice. Hughes needs to be transparent about the service "legal" aspects and not deceive the customer. This is an unacceptable practice.

I tried for over two years to get phone service. HughesNet got me set up within a week (power failure caused a delay). So thankful I finally called HughesNet. The service technician was very efficient in all aspects of installation.

My box seems to drop my service consistently about every 30 min. And my Wifi is spotty around my house especially in my upstairs area and my xbox drops out of its service and it's connect right next to the box. Would have thought it was a better service.

I've only had this service for 2.5 months and from the beginning to the current state, it's been a downer. Some days it can work then some days it won't. I regret purchasing this Internet supplier. And, when I called to state my frustration they helped and I was grateful... but, it worked for a day. However, when I called the third or fourth time about the jinky internet service, the young lady (account manager) was acting as if I was wasting her time by trying to get smart; very unprofessional. Hope to change providers soon, so I can get the experience I need.

Service is great in the morning, but the internet speed and quality declines as it gets later in the day. The last time I checked, I had a download speed of 49 mbps at 7 am, but only 1.9 mbps at 7 pm. Even reading a Wikipedia page is almost impossible. Typing this review on my phone, I had to switch to mobile data just to send it.

I didn’t say I was satisfied. I said I was neutral. I find that the hotspot on my phone is probably twice as fast. In fact, I tried doing an update on my iPhone yesterday 30 inches from the modem and this was the message I got... ”The last backup could not be completed because of poor network conditions.“ I gave up and went to McDonald's! In fact, look at the attached photo! I couldn’t even send this survey!

Very happy with all aspects of my satellite system! My phone works very well, along with my internet and my t.v. So much better than my last provider which was Suddenlink and my monthly bill is less, and my service doesn’t quit 4 or 5 times per day like it did with Suddenlink!

Job never got finished. Internet is very annoying and poor quality. Wouldn't recommend this to anyone. Installer came after the time the installation was to be done. I was tied up for a whole day because I was lord to on the installation.

Not streaming. Fixed the issue over phone excellent help. Representative was nice, courteous, he listened and explained what the problem was, then explained how he was going to fix it. After fixing problem he went over a number of things that could have been causing the issue.