HughesNet Reviews

ZERO STARS!!! Canceling service WITHIN 30 days. Was told it would be $400, AND told won’t receive deposits upon return of modem! Absolutely the worst experience of my life. Oh and the actual (WiFi) service SUCKS! Steer clear of these people!

I am very displeased with the Hughes internet. I can not stream movies, internet is too slow. Games on my phone are continuously dropped, the connection is interrupted. When I watch Netflix the graphics are poor. I'm very unhappy that I'm stuck on a 2 year plan. Haha. I tried to submit and the connection was gone. I tried to watch the initial video to set up and could not.

Someone better come and take this equipment back if they don't fix it. I'm not paying all this money for internet that doesn't keep up. It wont even let us watch Netflix without starting over. I was told that wasn't going to happen.

The streaming service on my TV was non-existent after the tech installed equipment. I spent hours on the phone with clueless "internet techs" who told me my TV was the problem. Until I demanded to speak with management I was handled using stonewalling techniques I will never forget. Advice: Always speak with management when dumb technicians frustrate you.

Thanks. I had experience problems with connecting to the internet but I could not connect to my echo Dot. The technician tried everything he could to try to get my system up and running very nice. We were not successful

Upon agreeing to a TWO YEAR PLAN with HughesNet, we realized that we would be leasing the modem from them for that whole time, over $9/month, and over $400 to purchase it outright. We attempted to purchase one at an outside retailer at $170, only to find out HughesNet’s modem is proprietary and no other modems will work with their systems. They already have us locked-in for two years so it is quite greedy of them to squeeze the consumer even further. Why would I purchase their modem for $400 when after two years I INTEND TO CANCEL their ‘service’ and go with a less greedy provider.

Payment is suppose to be taken out automatically monthly. October was not and I received a notice for payment. I had to pay online out of my account. I want to know why all of a sudden payment was not automatically taken out.

Unable to keep programs running in background and maintain good download speed. 5G is no better than the 4G. Turns itself off, cannot maintain secure connection if too many programs are running - usually 3 will crash it. Freezes frequently when playing games - simple slots usually.

It takes a long time to load and at this point I only using a smart TV and one cell phone to get wifi. I heard great things but I am very disappointed. I was promised fast internet service and that's not what I have.

Very difficult to get answers. Employees are ignorant. All I wanted was to get it installed. No one knows crap. Please contact me on this matter. I still want to get it installed. I hope we can get this matter taken care of as soon as possible.

So far I had a good experience. The installers were very polite, My computer is getting a good signal, we live where it's difficult to receive a service. Awaiting our first bill. I am very satisfied with Hughes Net. The modem seems to be placed in the right place.

Hughsnet needs to be more involved with the companies they are having do their installs. They also need to look into who and how their customer service is being handle. My install was done awful. I haven't had the internet for two weeks since the I install. No one seems to know who is coming to your home. If they are insured or bonded. They have no clue to who the owners of these install companies are. I have names of everyone I have spoke with. No one cares. They can care less how the install went. I sent pictures. I have sat on hold for over an hour on three different occasions. Very disappointed. They say they will make it right again...mind you. This Monday. We will see. I will write another review after what takes place Monday if they make it right or not.

Very nice and helpful employee. Answered all my questions. Very friendly and nice! Explained everything he did. My husband had a few concerns. We were very pleased when he was done. Showed us exactly where he buried the lines; how to use remote with talk. Keep him!!

I asked to have service removed as I had someone hack into my system not an hour after the installer left. Plus I found out once we reach cap we have to pay extra and our service will slow way down. If that’s the case I’d rather be with Suddenlink. At least with them I know what I'm getting. I was told because I signed a contract I has to keep it for two years. Never mind that your system cost me a 1000.00 due to having to buy a new phone as well as change my number. The phones were hacked so bad that the ATT person could not even find where it was hidden. So it cost us 1000.00. To get back to normal.

I can't even download anything without it buffering forever. Very disappointed with this service. I can't watch my Dish On Demand because it keeps buffering. Can't rent a movie either. Just to download a game from Playstore to my phone takes forever.

My service technician and my overall experience been great with Hughes Net so far and I would recommend them to friends and family, if they won't have anything else in the area. I am very pleased with their customer service aspect as well. Thank you Hughes net!

I was experiencing slow, buffering video. Customer service informed me that I need to use 5G for video, 2G for other internet activities like browsing, email etc. They explained to me how to access 5G. They were professional, responsive, and courteous.

The internet doesn't work all the time. There are moments where you can't stream any videos even off of one device. I have pictures of when I was trying to do a Speedtest it wouldn't even connect. This is not acceptable. If there is no way to resolve this issue I will unfortunately be removing myself as a HughesNet customer. I also have a video of it trying to connect for about 2 minutes with no success. I was promised 25 Megs a second and being able to stream videos on multiple devices. This is not true.

The installation gentleman was GREAT!! The service is not good. It takes three tries to get onto the internet and then you can only have 2 people on and when trying to watch Netflix the service is interrupted 5 times in an 1.5 hour. I am very disappointed. This is the worst internet service I have ever received.

Called HN for Sat service. Signed up for the basic Package. Scheduled the appointment. Took time off of work to wait for install tech. 1 day before arrival they cancel and move appointment 7 days later. Long story short the installer company Matsilla satellite. Did this 4 more times. I and several members of my family had to take time off of work or business to attempt to meet these very non customer oriented people. Extremely dissatisfied with the install company and the lack of customer satisfaction and motivation. The contact said everyone in Montana is lazy therefore doesn't warrant any of his time or effort.

The installer was on time, very professional, very informative and very fast. Would totally recommend the service to family and friends. Service has been good so far. Have had one or two buffer issues but our area is very rural and tree-filled. Would recommend.

Prompt service. Serviceman was very knowledgeable. Arrived on time. Great service. We received message the day before on arrival time. We were updated by a phone call from serviceman on exact arrival time the day of installation. Very much appreciated! He knew exactly what he had to do. Thank you!

Internet is slow. Lots of buffering. Loses contact in storms. 4-10 second delay on every click. Only reason I have this service is cable is not to my address yet. Will be changing as soon as Cox Cable gets to my address.

The actual installation went very well. Installer was polite and thorough. Our dissatisfaction comes from the HughesNet service which leaves a lot to be desired. Our internet has never been so slow. It seems that is the general consensus of consumers when we have discussed the subject with others. A negative reputation is hard to overcome, but that is exactly what HughesNet has developed. When a quality service becomes available in our area, we will definitely switch.

The quality of your product for the price being paid sucks. Speed, range, and non compatibleness are three of the major issues. I've had dial up faster than this, and God forbid if I walkout in the yard, boom no service. Worst yet is that you cannot use Wi-Fi calling with your cell phone so no texting, no phone, what a waste. And when you call in to complain the agents are stupid for a lack of better words. They don't listen to you, and say some stupid stuff. I think this company needs some help and bad.

The young man who came to install my internet service was not aware that the permanent Dish pole had not been installed. He met another driver, got the poles and installed both and the internet service. Very professional and very good at his job, as well as extremely courteous and friendly.

My service does not work good at all. I can’t even watch a movie. The WiFi is poor, it’s not even worth all the money that I’m spending but it’s the same only service that I can get because of where I live.

We were told that we would be able to stream videos with our internet package. After calling three separate times and the customer service agent trying to fix the issue, still we cannot stream. The internet is slow and pretty pricey for the service.

The tech was informative and courteous. So far the internet is an improvement but sometimes it’s still a little slow at times. The price we pay is a lot better than what we paid for with Dish. The customer service people we’ve dealt with have been very helpful and courteous. Overall we’re a lot happier with Hughes Net than we were with Dish.

Living in a rural area, I was faced with limited options for internet providers. Now I’m stuck in a contract with horrible, snail paced service. I honestly, use my phone as a hotspot and get much faster service and reliability.

Tech was great but tv very blurry and phone super slow... so far I am not impressed. What do I need to do to fix this?? My daughter will be working from here in several weeks and I hope this gets fixed by then???

The guy that installed the wifi box asked me if I wanted the box in a certain area. I told him it was fine where he suggested. He neglected to tell me that he stapled a huge wire under the door of my living room closet which prevents the closet door from closing at all. Also, I have had this service for approximately a month and the WiFi is terrible! I cannot watch a movie or anything at all that has to have wifi. The item loads for several minutes before it starts and then stops several times during and loads again.

For over two years, been trying to get my information changed but it never happens even though I’ve tried many times over and over. I have tried and still have not got it done. Don’t want to have to do it again, each time it takes too much time, why.

Very SLOW connection. Feel like I have the old dial-up!! Takes forever to load a simple video!! Very unhappy!! I would not recommend to anyone! Nothing that I was promised. Good price but not worth it for the SLOW speed.

We can’t good service till we buy some boosters which we can’t afford for a little while. Service guy sure tried. I know if we lived in town it would be better but that’s why we got this. Thought it would be better.

I was trying to pay my bill by using the app that I had downloaded, but it just kept on stating that my address was incorrect, but the customer care rep figured it out and fixed it to work correctly, thank you.

So far I have not been happy with the service. I upgraded to Hughsnet with the understanding it would be faster and more consistent than what I was getting through DISH. So Not the case... I purchased a WiFi Extender to get a better signal in the Livingroom. I didn't need one with the Old system. Any steaming of video is horrible. I wish I could get out of the two year contract.

Solved problems. It was an easy fix. Router wasn't working. The technician was very helpful and easy to follow his instructions. He solved my problem which we were not connected to WiFi. He answered all my questions and seemed more knowledgeable than other techs I have talked to in the past.

The setup and installation was excellent. The service is great. Could be way better. My movie stream is too slow on loading but some nights there are no hiccups. Guess it depends on the type of day it is, other than that it get 3 stars because the service is slow on loading stream movies on my Firestick but far as laptops and computers they get a A+.

This is the Most terrible Internet ever. Never works even if the weather is good.. Going to cancel. It should be against the law to sell someone as terrible as this. I would love to have the internet service if it worked.

So far I have not had any problem. Everything is good and I have already been telling other people about you all! My son really enjoying watching YouTube, like I stated earlier you all have good service and I have not had any problem with my service as of now. Thanks for you all great service!!!

Professional installer. Arrived when scheduled. Installation was quick and easy. Service is great. No mess to clean up. Tech took care of entire process. Even educated the entire family on how to access the system. We are very pleased with the entire process. We would recommend Hughes Net for internet service in our area.

Terrible experience from start to finish. The Dish was put on the roof of my house which means that I will probably have a leaking roof and attempts to get it fixed have failed. I called HughesNet to get the issue resolved three weeks ago and it’s still not fixed.

We are new customers. The technician that did the installation was very knowledgeable and professional. So far so good. I have only had the service for about a month. We had been referred by several friends and neighbors. Hopefully, we will be customers for a long time.

I can say HughesNet is top-notch in my book. My installation was great and the tech was very helpful with all my questions and is very knowledgeable with all aspects of all questions. When the tech called he said he would arrive at 9:15 am and he was on time plus he stated approx 2 hours start to finish and it was only one and half hours when he said all done.

Only have had HughesNet a few weeks. Am expecting no problems at all. Will continue to forward the rating whenever asked. Have told several friends about our service with HughesNet. P.S. Just to clear the "maybe" questions, we are not kin or dear friends of HughesNet people!

When I ordered Hughesnet I specifically asked if I would be able to stream movies on my fire stick without complications. She assured me I could. Well I can’t. I haven’t been able to pull up a movie and watch it without every 40 seconds of buffering! Seriously get your crap together. Do not lie to people so they are stuck with a two year contract! Oh and then tell me if I upgraded it would work better. Pay more to get what you were told you would have to begin with!!!! Ughhh now if I cancel it will cost me $400 to get out of contract! Not happy at all!!!!

My wi-fi was connected months ago. So I started using my T-Mobile hotspot. I live at a Lake as a Camp Host and reception that works is T-Mobile and used to work was HughesNet. All this time I thought it was Dish. So after months of paying for service watching the meter being used when everything is disconnected was baffling. So again Wednesday I was up for the challenge to call go through the runaround and finally they scheduled a tech to come out. He arrived today and said my router/modem did not work and replaced it.

I was promised that we could run up to 8 devices with no buffering. We can barely run 1. Already put in one review and it asked if I wanted a call about my review and I clearly put yes and never received a call.

Since Oct 23, 2019 and many hrs. on the phone my system is still working very poorly. Last Wednesday I was told that I would receive a call from the area service installer to come out and fix my system.. Still waiting for that to happen as well... Send help.

Installation was excellent and very professional. The representative was very thorough and checked everything out before leaving. I could not ask for more as far as the installation went. However, I am disappointed at how slow the internet is. I had cable before and I am used to a much faster internet experience.

We are unable to watch a lot of programs due to the message that keeps appearing saying you are addressing the problem. It's been saying that since we had Hughes Net installed. I'm not happy with the service you are providing or should I say are not providing.

Poor internet for me since I was trying to play online games. My hotspot works much smoother. Don't get unless you have no other options. At least I wasn't roped into the 2 year contract. Try 360 communicate or Vyve.

We have had our service for 2 weeks now and love it. It is always on and we love the speed. Much better than our service with Verizon wireless. The installer was very professional and completed the work quickly. Thank you, Hughes Net.

Our tech who come out was very helpful and set up my mom’s phone and linked up our smart tv for us. He picked up and cleaned up any mess he made as well. The only reason I give them 4 stars is cause when it storms we don’t get very good service.

I have no issues. I'm happy with my service. Considering I have no other alternative where I am (wireless providers want 80' and up tower for me to be able to get and can't guarantee it will work, DSL is no go, cell phone wireless, slows you down to 128Kbps after 10gigs of hotspot data), HughesNet has really stepped it up from when I had it from 12-2005 until about 12-2015 (never upgraded to gen 4) getting FAP'd was a major issue then, now they keep your speeds up to an usable speed. In my opinion I'd grade them A++.

The only reason we have stopped using HughesNet is because we just had fiber optic put to our house. The connection fee was free and the monthly fee for 100 is $55.00 less then Hughes. I had little problems with Hughes except during the winter snowfalls. Thank You for the three years of service.

Router/modem failed after 3 days. Rep. asked me do several DIY tests some of which required an internet connection that I didn’t have. Ha! Very broken English. Had to repeat everything. Decided to send me a new one at my cost. Said I would have it in 3-4 days. After 8 days I called only to find out it was never sent.

Great experience from the first phone call to the installation & installer. Polite customer service rep & installer was very knowledgeable & accurate. We get reception for phone & internet of which we had hoped for. Highly recommend them to off the grinders such as us.

Rep was polite enough, but in a hurry to move on... very brief explanations to questions asked how system worked; did not check satellite reception quality... from the 1st day to present we are still only receiving 1 bar... not worth the costs or a 2 yr contract.

We are new subscribers to Hughes net. Internet service is horrible. When my wife called she was told that was as good as it gets. Agent is hard to understand and made my wife feel foolish. Hughes net has some serious problems.

I was told via the agent that my monthly cost would be $49, but was not told about leasing fees, etc, and that my actual bill would be closer to $80. I was also not informed that my bill would be auto-pay. When I told a rep that I wanted it changed to paper billing, I was told that would cost me $5.00 a month - ridiculous. I will probably cancel my service so all your chances of collecting a cancelation fee are zero.

Mike or Spencer stepped through my ceiling tile. On the day it happened neither one knew that they did it. The next day when I called HughesNet. Each one saw the other one do it. How convenient for me. I have been on the phone having phone sex with hughes net and Dish network for about 3 weeks. Still got holes in my sheetrock. Also the free rebate card is going to cost you about 8 hours of your time. You have to sign up, register, send them a copy of your bill, first two pages, then mail it off snail mail. And in 8 to 12 short weeks you "might" get a prepaid $100.00 Visa gift card.

I had very slow internet service and my only other option was Hughes Net. It improved very little from CenturyLink. It definitely wasn’t worth all the hassle, and all the new drilled holes. Cords everywhere. Definitely not impressed. So sorry I changed.

Can stream much with 10 GB and is expensive! Didn’t realize how little time one gets for the money one spends. It looks like a strictly a 4 year deal that I’ll will suffer from. Hopefully a new cable company will come into our neighborhood and deliver internet for a reasonable price!

I’m very disappointed with the internet. It is very slow, it won’t load up things I need to do, like my banking. It goes off at a time I need it most. If I had known this I would have stayed with my cable. I won’t be recommending this anytime soon, unless it gets better for the price.

My service sucks. I can't even watch 10 min without buffering. I need a tech to come check my equipment in person. I tried it over phone and it is still not working. I feel like I'm getting robbed 80$ a month from me and my child a month.

I have to say that I was impressed with the time that was taken to install the equipment, and to making sure that it worked correctly. The installer was very professional and explained how everything worked. I would recommend HughesNet to everyone.

I have no problem with the guy that installed my HughesNet. The problem I have is you do not return my emails. I have requested twice when my return ticket is going to arrive. No answer yet. I guess that 24 hours has long since passed.

I'm new with Hughes Net, so don't have any invoices or bills yet. I asked the Customer Service rep. to send me a written e-mail on how much my future bills will be. He told me I would get an e-mail in 20 - 30 minutes. Never got one. I NEED THIS INFO TODAY for some very important IRS documents.

Asked for the dish not to be put on the house, not only put on the house, but mounted it twice and left Holes in the house, when I complain was told my home would hardly notice the extra holes. Never use this company!!!

Installation was timely and well done. I do not like the size of the dish. Too Big. I have not been happy with the performance of the internet service. Too slow and get knocked off games too often. Not at all happy with the performance.

Unable to stream a song on my Echo device through WiFi without interruption. Netflix streaming was so slow that the quality of the signal was so pixelated and sound so broken that we couldn’t continue. Customer service had lengthy holds that couldn’t resolve the issue. Beware of the two year contract.

I recently switched from Viasat (after eight years) because it was going to take them 9 days to send a tech out for no internet. In TWO days HughesNet had me online with far superior speed and connectivity compared to Viasat. If this continues I will be greatly satisfied with them and will remain their customer. The only problem I have is the usage meter that I downloaded I cannot get to work. I will call them and see what I did wrong. So far, everything thing I was told by sales (Liz) had been accurate. Friendly, courteous and knowledgeable seems to matter greatly to them (unlike Viasat). Highly recommend them.

Every interaction I've had with HughesNet so far has been excellent. And coming from an AT&T background, I have been starving for good, courteous, customer first service. So this has been a real blessing! However, as far as product is concerned, I'm disappointed. I'm not even doing anything like streaming, just running my own office out of my home and the Internet is SLOW. It is probably the nature of the beast, but by the advertising, I was expecting something much more spectacular and I am truly disappointed. BUT, living in the country, the alternative is no Internet, so...

The phone rep was rude and didn't seem to have any knowledge. He kept telling me to try using my phone or tablet. I told him more than once I don't have a tablet and I was talking to him on the my phone. It's like my response wasn't on his script so he didn't know what to do. I got frustrated with him and he told me I was unprofessional and hung up on me. He is not well suited for customer service.

Horrible signal at my home. And since before I signed up I have had issues with customer service and mislead information until I was hooked in and now if I back out y'all want $400.00. Amongst other things. They try their best to get you in with false promises until you can't back out without paying the 400 dollar fee.

When ordering service I was told that the WiFi was plenty fast to stream 4K. I was also told even after expressing concerns, that poor weather doesn’t impact satellite WiFi like it does satellite tv. After one week of service I’m convinced your service is just barely better than having no service at all. Just FYI - I’m actively seeking alternatives to your service after which I will be delighted to have your equipment removed from my property.

Every 2 to 5 mins the internet will cut out, using Netflix, Hulu, Youtube.. anything. It's never consistent. Didn't think this is what I was getting myself into. That's literally all we use it for, there's never more than one device connected to it at a time.

I called to reset my password, the representative was very patient and helpful. She made sure that my issues were resolved to my satisfaction. Thank you so much for your assistance. Will call back for future help with future issues.

Installer was awesome, but the speed is slower than AT&T service and cost more money. Cancelled service and haven't received box to mail back equipment. I was charged $6.74 for what. Service is not in use. CANCELLED! I want a refund of the 9.98 and 6.74. I am very upset with this mess!

Installation went fine and the service has been consistent. The technician was good, and knowledgeable. He was also helpful and friendly. I have good response on the devices we use. I feel that the experience was very good. I would recommend them to others.

My experience with HughesNet has been good so far. I contacted them regarding internet installation & they had us set up within a week. The customer service reps are very polite and prompt. The installer was very polite, on time, and got the job done on the first visit. Would definitely recommend.

When I signed up I was told I would get 25 G.B. When I took a look at my bill and statement It said that I was only getting 10 G.B. I feel I was lied to by the sales representative That signed me up. I called and tried to correct the problem with no success. Not happy and will cancel when my prescriptions up. It's too Bad I was really hoping for better.

We were Frontier customers and decided to end our land-line telephone service and continue the internet service. Frontier informed us they couldn't do that in our service area. They connected us to HughesNet. The information about the service was very complete. Installation was complete the following day. Very pleased to date. Would recommend to a friend.

I had a problem since they installed my internet with it being slow and I was talked to as if I was 100 and deaf dumb and blind! Didn't correct anything! He was condescending and just stupid. Couldn't understand reason and common sense!!

I am a single man living all alone. All I have is a cell phone and tv connected to the WiFi. I am paying $75 a month for extremely slow WiFi that either won’t load anything at all or takes forever. Paying this much I figured it would be a good service, if the WiFi is going to be this slow a price cut should be added! Completely unacceptable!

Following installation, there was almost no service and very long streaming delays. The technician referred my service call to the engineers for answers. In a follow-up call I placed 2-days later, I was told my repair ticket had been cancelled because I did not answer my phone at 9pm. There was no caller ID showing the call was from HughesNet. Three days later I was told by an engineer that the issue could not be resolved and was a problem for my area, not just my residence. Upon cancellation, I was told that the $99 "activation fee" was non-refundable. HughesNet should have never installed their system or charged a fee for service they could not provide.

Like many others in snowy Northern Michigan I thought HughesNet was an alternative way to get internet. Unfortunately it does not work in snow country. The first snow of the year in early November blocked the signal. HughesNet needs to tell home owners not to have the dish installed on roof where it can not be cleared of snow easily. The local internet provider gets a laugh from everyone who drops their service and several weeks later asks to be reconnected,

Felt as the sales rep only wanted to do a sale and not to serve the customer. We were told service would be great for us and our needs, as we explained what we needed. When tech came to install, he mentioned we could cancel within 30 days if not satisfied. First day, could not watch any Netflix movies just loading for long time and son could not play games, immediately called to see what issue was, person was semi rude and told us we could not cancelled and that it was not compatible with any gaming and pretty much could not do anything about it. Finally called again frustrated that we would be paying and on contract for something that would not work for us. They helped me get a cancellation. Wish it could have been a different story, but it was not.

We switched to HughesNet for faster speed. The man that did installation for us showed up in a unmarked vehicle, no uniform, very unprofessional. Left cords hanging and tangled and I had to disconnect and reconnect everything, just so the cords weren't such a mess. When Rise Broadband came for their equipment, the installer had not disconnected their service and reused their cable from the wall inside. I am still waiting for that to be replaced so I can return that to Rise Broadband. I was told 7 to 10 days. Today is day 8. Very unhappy with service to this point. Waited 45 minutes to speak to someone that just wanted to know when I could be called. Still have not heard back. Josh ** was our installer.

Installer did not make any effort to set up porting even though he said he did, so lost 10 days for nothing to happen. Called my old carrier to find out what was going on to find out nothing done. Called your customer service and was walked through process for porting to find out he did not finish the process. Called again to find nothing was done, called again to do a walkthrough and maybe the port will be done after three attempts.

The guy that installed my satellite dish and my modem was amazing. He was very understanding about what my landlord wanted and knew exactly what to do and how to explain this to my boyfriend and I. The service though isn’t what I heard about by the girl that talked to me on the phone. They told us we could play video games, at least and we can’t do that at all. It won’t even load and the ping would be like 500 something then kick us off. Netflix buffers a lot and my Hulu. The computer takes a while to load up my school work and it’s honestly not the best.

No internet. Sorry service. It is the worst I have ever had. Would not recommend it to anyone else. Too much buffering. No support at all. Cannot watch a full show at night. Cannot receive any help. It is very bad service. No one will repair it had one week.

Installer was very professional and so far everything is working great. There is a big difference in the speed of Hughes Net compared to Century Link DSL. It's a pleasure to be able to turn on computer and watch everything load that fast.

This is by far and away the worst internet I have ever had.... But it's all we could get. It's extremely slow and many phone calls drop out. I thought this would help with video phone calls with my grandkids but they too would buffer and drop out... Just not good enough for the price whatsoever.

We are very happy with it! The person that came out to install it was wonderful!! He was very friendly and helpful! It was a stormy day and he didn’t complain at all about working out in the terrible weather! He had a smile on his face and was so pleasant the whole time he was there. You are truly blessed to have him as an employee! Thank you!!

Limited Internet available, chose HughesNet. Installation was great and efficient. Internet service is slow, especially during streaming. Will have to do till something better is available. Soon, I hope. One of the disadvantages of living rural. Should have fiber optic cable available everywhere!

They come to install my service and been having issues with it, been trying many times to contact them and no calls back, worst service ever had, if I can only contact them to cancel would be great. But they still charging me for the service I can’t use.

The entire process with Hughes from the sale to the install was above and beyond any other internet company we have ever done business with. The techs were truly professional in every manner and took the time to educate us with every aspect of the Hughes system. A wonderful, wonderful, wonderful experience.

To download pictures I have to use cellular data, takes forever to start any function (email, Google, Amazon). Just not pleased with the product.... I don’t have anything else to say but, I’m not satisfied. Unhappy.

I was dissatisfied with the results of your service as it didn't deliver as promised. Was slower than DSL. Installer was just that not a technician that could help us with the issues. Thus I have cancelled and waiting on the return box still.

Horrible connection. Can’t do what I bought it for so it’s pretty much useless. Customer service is horrible as well. I’d tell anyone that ask; to never get Hughes Net. First I booked them to come install it. They gave me a date then canceled it and made it three days later after I already paid. Which I had a problem with. Then the person that came install it took over 3 hours. And now it doesn’t even really work. I’ve had a horrible experience with y’all completely. One out of ten I’d give y’all a zero.

My internet runs very slow. I have to wait like 2mins for my phone to get service and I am not satisfied with this company. I would like someone to rectify this problem immediately so that we all can be happy with your company.

Did not want to send a tech out to see what the problem was. They tried it over the phone and it did not work. But finally decided to send one to see if maybe if the other tech did not hook it up right.

I have fast Wifi now and the service tech that came out was friendly and my dogs loved him and he was very comfortable with them, which is always a concern. He was knowledgeable and friendly. We couldn't have asked for any better services. Would recommend and have recommended to friends.

Service tech was very professional, however the salesperson left out information about the internet. He said that it would run a game, but the speed of their internet will not keep up with game. I specifically asked this question for the specific game my son played, the salesperson said that it would work. If he had told me the truth about it, I would have not purchased it. My suggestion would to be more upfront with customers.

Cannot watch videos without having them pause every 2-5 seconds, Facetime video is blurry and audio is sometimes distorted, cannot pull up pictures on Facebook posts without waiting anywhere from 20 seconds to so many minutes. You just get frustrated and shut it down.

I feel that the internet service is not as good as I was hoping for. I do live shows to show my jewelry for my business and customers say it is not always clear. This what I use for my business and expect to have good internet connection and not freezing or it saying low internet connection. I am the only one on my internet at the time of this so it should not be weak connection. I am going to try a couple other things to see if it helps. But I am not really happy with the way it is working.

Having trouble with video calls cutting in and out. Other than that everything thing works good. Don't understand what's making the video calls cutting in and out it's very aggregating. The video picture is good, it's the sound that cuts in and out.

Internet is super slow. Was getting help from tech and was cut off. You got to do better than this. Right now would not recommend you for service to anyone. Feel like cancelling. Also the signal is very weak. Poor reception.

My experience with HughesNet so far is not very well, I live in the country, so I knew that I would have some problems with the buffering, and that's why I asked the salesman about buffering in my area and he sold me the plan to suit my streaming and said I would have no problem with buffering. So I signed up but he was not truthful the first night we used and since we have had trouble with buffering..

The young man who installed my dish was without a doubt, the most courteous person I have ever had the privilege to meet. He called when was en route to my residence, he made sure the dish was installed in area I preferred, cleaned up everything and it just seemed that he went above and beyond what he was required to do. I could not have asked for nicer person to do the work that he did. I cannot count the number of times he asked me what eels could do and was I sure I was satisfied with the installation. If he is the TYPICAL HughesNet employee, then HughesNet has a group they can rest assured that they will be will be in business for many, many years to come.

The WiFi is absolutely horrible. We have the slowest speeds. We have called numerous times, and we are told that that’s the fastest we can get. The desktop computers are not as slow as the WiFi. We are very disappointed with the service we were promised. The sales rep I talked to, and installer were amazing. They had great customer service!

The service of installing the internet was good. The down side to your service is that it is slow to open and when it does it takes time for stuff to open and stuff to download before you can proceed.

Excellent installation service. Prompt and professional technician. Great internet service. Way better than AT&T who were unreliable and inefficient. Had continuous problems but none so far with HughesNet. HughesNet service is uninterrupted and reliable. Customer service is efficient and understanding. Very happy that we chose HughesNet.

I was excited to be able to have internet out in the middle of nowhere. I didn't think they provided service out there. I got quickly set up and was so ready to surf the net however once all was ready boom, the service sucks. It is too slow. It doesn't help that I went from fiber optic speeds to (dial up) it seems like it... I wish I knew this before signing a contract for 2 years...

Poor Picture and Buffering. There seems to be no way you can use use net for streaming live events. This is what I said I was going to do when I ordered. The sales rep told me the plan was going to work for me. It does not.

I like the customer service and installation was great, but speed is very slow and bad buffering when watching Netflix. Increased my data limit expecting more speed and usage, but very slow. We own the campground with over 70 people in it and I am hesitant to recommend service because of the slower speeds. But I am going to give it some time and see, I have only had it for a month.

I am not very impressed with our service at all. We’ve had Hughes Net a little over 2 weeks and have had nothing but problems, we can’t watch a single show on Netflix or Hulu without it constantly buffering. If our phones plus the television is connected nothing will load at all. I am completely disappointed with our service. Now we are stuck with this because I can not afford to pay the cancellation fee let alone pay for a crappy service every month. Also doesn’t help the situation and that the tech guy that installed it left a mess in our backyard and didn’t explain anything to us...

Our internet signal is poor and can't stream movies. Our intent was to get away from satellite tv and go to streaming. Our speeds are so low we can't use it at all. They are working to resolve the issue.

I have better internet service when I turn off my WiFi and just use cellular. It's frustrating. I also have to turn off WiFi, in order to be able to have service. I must disconnect WiFi to take a clear telephone call.

My internet is not working very well. Extremely slow. Advertized as a fast internet but it isn’t doing what is advertized. Very disappointed in the service. And my phone isn’t working as well, suppose to be simple as far as installing it.

I switched back to HughesNet and have no regrets. The speed and reliability is far better than my local DSL through the phone company. It costs more but well worth the consistent faster service. The install was easy to schedule and on time.

Very slow Wi-Fi. I think this was the third time calling about this issue. I’ve been your customer for 13 months, always paid my bill on time, and I am getting nothing for my money. I am very dissatisfied with your service. I call and sit on the phone for a hour and a half to two hours getting aggravated, because things don’t work. Your service sucks, and I am about to tell your company that I am completely done with your services.

We went with Hughesnet 2 months ago and it hasn't been anything but a headache!!! I highly recommend for anyone NOT to go with them. Internet is VERY slow and our bill isn't the price we was giving when signed up. Very disappointed!!

Maria helped. I was new to HughesNet and she helped me reset the passwords to something I can remember. She connected me to the link that I needed. She confirmed my identity. I was able to follow the instructions in my manual.

I have called Hughes at least 4 times to help with internet problems and it's never resolved. When I watch Netflix it keeps buffering and stops the program to say it won't come in and then I select it and get it back. I have Dish TV and I'm suppose to have movies On Demand. It will go for a few minutes and then buffers. The last Hughes person I talked to said they take too much gigabites and why do I want to use On Demand anyway? I called Dish and they said my problem is I have 1.33 MBPS and I need 3 but Hughes won't fix that. I would like to drop my contract with Hughes as I'm not getting the service I should be getting.

Excellent service. Resolved my issues in a timely manner. Courteous and knowledgeable and involved account management and a billing issue. Refunds were in order and promptly secured. Probably should not name names but Mario ** rendered my service. I have Stage Three Cancer and he was exceptionally cheerful and attentive to my needs. A+++.

Was unable to access internet every morning this week without several router resets and computer restarts. Issue found out to be a ROKU device that had been left on the television that was consuming a large amount of data bandwidth resulting in exceeding the plans data limit ahead of normal billing schedule.

This is a slow system. I am very disappointed with this internet service. I would not recommend Hughes to anyone. In my location it was all that was available. I had it before and canceled when my contract ran out. Unfortunately there is still no other service available.

Nothing but issues with your company. I hate this service, every time I inquire about other products it doesn’t my account. I try to pay my bill. It doesn’t my address. Overpriced comparable to dial up. Not enough data for the cost. I originally ordered Viasat unlimited. Installer made me switch to HughesNet. Not been happy since day one.

Had no wifi to TV. Spent over 2hours first day trying regain service to only say I was doing something wrong. Still wifi Day two same work two more hours trying to restore service. Call back 3rd time after about three hours was ready to cancel service. I told them I was going to find another provider, end-up fixing myself. Wont go thru this again...

Carlos was extremely helpful & polite in helping me with my needs. I appreciated his patience and knowledge. He informed me of what was available and how to best utilize my options. I appreciate his assistance in the 60 suspension of my internet services.

Hughesnet has worthless technical support. Don't bother calling them, and if you do, don't bother spending hours troubleshooting something that they can't fix. They can turn off things in your modem (I say it happen while I was on the phone with them), but claim they cannot. Wait for cable or fiber, or get DSL. My 25Mbs is actually slower than the old dial-up speed of 56K. Their crap is coming out of my house this week, one way or the other.

I needed to sign my new phone to my wifi and Tony was very helpful and quick. Great job Tony. This was a new experience for me and I do say it was very enlighten experience. Thank you for your help and I look forward to my next help.

I sent an online payment from my bank only to find that Hughes only accepts payments by phone or on their site. The bank shows that the money was transferred and that Hughes received it, however, Hughes sent an email saying they were unable to process it. They are not sending my digital payment back until I fax them the amount and trace number from my check. They refuse to look into it or resolve the issue. I have basically been ripped off and am very unhappy. I am going to cancel unless the money is either credited to my account or sent back to my bank.

Unable to access my online account. Representative was able to assist and correct problem. The reason I did not give a 5 star was because the representative’s speech was very difficult to understand at times. Representative was kind courteous and made transition successful in one call.

We had to call the field office after the technician Troy left. The Fort Worth area field supervisor's phone number was listed as a contact number. When we made this call, we just had a simple question. Because the AT&T Direct TV technician had to change out the box, after the hughesnet tech did his repair, it knocked off the internet. Because he entered the information into the TV, I just k needed to ask what steps he made to do so. Tim the field supervisor proceeded to get very rude and defensive stating that we cost his technician time away from a paying job to come to my home to fix something that wasn't exactly rocket science to fix. Those were his exact words. He was rude, disrespectful and had absolutely no business speaking to anyone in my home in such a rude manner.

Cell connection is awful. Constant breaking up. Receiving party cannot get the communication due to the breakup. It is awful. Need a solution immediately. Your customer support were trying to sell me more service in lieu. Unacceptable...pls call us with a reasonable solution.

First rep Joanna was horrible. I would ask her questions. She would stay quiet like she just didn't care or simply did not know what she needed to do. I was so frustrated I hung up after literally on the phone for an hour! The second rep Mary ** was phenomenal. She was polite, answered all my questions and was just absolutely incredible!

My experience was great and person friendly and efficient. He handled my problem very professionally. My only issue was the wait time to talk to someone which was well over 10 minutes. Thank goodness for speaker phone. But all in all a good experience. Diana **

They came to install my internet, and instead of running a new cable for internet, he cut my digital cable line and used it for his equipment, leaving me with a cut cable line leading to my digital receiver 50 feet up on my antenna! Ultimately leaving me without cable until they can come back three days from now! Trash company, trash technical support, and trash internet!! Go somewhere else!!!!

I spoke with the representative which was very helpful, courteous, and friendly. She understood my problem and gave me a discount off my bill. She helped me promptly and ask was there any other way she could help me. She answered my questions and satisfied me. It's nice to speak with representatives that are helpful and not rude. Thank You.

On numerous occasions we have contacted this business to complain and request a technician to come to our residence to perform technical repairs or service due to incredibly slow/no internet connection. We pay a high monthly fee to receive services for high speed internet and we are not receiving it. Often we have no internet at all, yet the company tells us everything is fine and no one will be sent out. They had me just today, 11/05/2019 try to perform download and upload tests that had trouble loading the website because of connection issues again. The first representative told me when we we only downloading at 10.2 mbps, that we were really slow but still refused to send someone out.

I can't believe the stupid answer I got today from Hughes Net. I want a callback from someone who has some level of intelligence. I would never recommend you to anyone. There is no way we used 50 GB of data in less than 1 day. I can't wait till I find someone else. Run fast...Run far.

It was very helpful. would recommend to friends who live around the Glencoe area. I do not who I spoke with but he was very nice and super helpful. He updated everything I wanted updated which was super helpful. I enjoy my service with Hughes net.

Charging fees after account closed. Your Co. is the most dishonest Co. I have ever dealt with in all my life. How you continue on and on cheating a elderly woman with false charges. You all will have to deal with God in the future (you may not believe in God now, but the day will come when you wish you weren’t crooked). I will pass on the factual details to all the senior centers to inform seniors of your work unethical practices.

I called to cancel back in Aug. Was never informed when installed it was a contract. You people are liars and full of **. Once this contract is over I will never be using this service ever again. I will also make sure no one I know ever uses this service either.

The installer was on time, polite and efficient. He explained what he was going to do, then he did it. When he was done, everything worked. He was a fine fellow. The installation is not unattractive and it certainly is much less obtrusive than the big eleven foot satellite dish that I started out with years ago. I was impressed that the installer had all the tools that he needed and did not ask to borrow anything from me as other installers had.

Excellent customer service, was able to get my service suspended for the winter season on a very short call. Much improved over previous years where it took several different personnel and call transfers to get this simple task completed. Set up to turn on automatically in the spring.

The service call was due to lack of ability access internet and wifi, having problem service being unavailable. Causing us to constantly rebooting the computer and unplugging and replugging Hughesnet equipment just to get a signal. Hughesnet Tech assistance me with troubleshooting the system in which did help at first but least then a couple of days later the problem came back. We just overall have not had very good experience with this maintaining internet nor wifi connection since service was activated.

The representative who assisted me was very patient and helpful. I felt she was truly concerned with my issues. The way she ended our call made me feel happy and confident with HughesNet. Hughesnet should definitely offer unlimited plans. Would hate to leave for lack of available internet.

Alan 'listened' to my written questions and concerns. He then took the time to research my questions and possible resolutions. He was caring, patient, professional and came up with resolutions that showed his respect for me and my situation. This was one of the best customer service experiences I have ever had. Thank you Hughes Net, Thank you Alan!

I recently needed to call customer service for an issue I was having with the billing of my account and the young man who helped me was very polite, informed and helped me resolve my issue with a professional attitude. He was articulate and knowledgable. I appreciated having his help. Kathryn

We have and still are having speed problems and dropping off the net. Your claims for speed don't pan out but since you are the only game we have in town are stuck with it or have no internet that works most of the time. The last three times I called really nothing was resolved. Had three different people tell me three different things. One said all was ok but problem as usual was on my end with my equipment. Part of was sold to me by your vendor who installed the system. Trying to take to on line persons who know what they read to you only and know little or nothing about my install or why it was done is terrible.

Not long after installation we began having poor service issues. Check records of all calls to report the issues we have had for over these past 2 yrs with no positive results. This last time I called, Oct 30,2019, I asked for a tech to come check out our service from the dish to the modem, and was told we would be charged $125.00 for someone to come check our Hughesnet equipment. That fee, any fee, for that service is absolutely preposterous! Apparently, whoever hooked service up from the dish to the modem made an error which Hughesnet expects its customers to pay for. Talk about a SCAM!

Change of card information. It went well. Got everything up and going. Guy was very much helpful and great to get things done. Thanks so much. Have a nice day. Gentlemen was very. Plight so give him a great day bonus. You guys have alsom day.

I had this crazy internet since July 2019 and had nothing but problems. I'm so tired of it I. Fixing to change internet provider until I can get it fixed. I don't even know what it like because it's nothing but problems. I'm not paying for something I can't use when I have to use all my data on my phone to use my internet.

I called the 24th to update payment info and phone number. Today the 1st of November my service was cut off. Called Hughes Net. Been on phone for 36 minutes as of now and the system won't accept my prepaid debit card for autopay yet my checks direct deposit on it. After I spent another 45 minutes talking to your rep that was supposed to have made the changes on the 24th of October and he could have informed then it won't accept my prepaid debit card for auto pay every month. After 6 years of loyal service as a Hughes net customer I'm going to find another internet provider due to unsatisfactory services from Hughes net.

I was very satisfied with my conversation. She upgraded my equipment because mine was old and not working. She was very helpful and polite. I enjoyed talking to her. I’m looking forward to receiving the new equipment. Thank you very much!

We had trouble from the very start with HughesNet. The speeds were slower than dial-up and we could not watch anything on Netflix or Amazon without it buffering every 2-3 minutes. We were on the phone for hours with techs, most of whom ran the same tests over and over again, assuring us our speeds were good, when in actuality they were not.

Great service and very professional. Solved my problem with little effort. He helped me reset my password and helped me pay my bill with ease. He seemed very knowledgeable of what he was doing. He deserves a raise. Good job.

They lie about the terms and conditions and the payments. My daughter agreed to a certain amount a month and they charged $20 more a month that what was agreed. Then when she went to cancel, they would not take that off of the cancellation fee. They argued over terms and conditions that we plainly read to them and have loop holes to get out of refunding any money whatsoever. I would not advise anyone to use HughesNet. Dish Network and DirecTV have way better customer service and internet service.

I am going to the BBB, YELP, and the media to let them know that you sent me to collections, after making me serve two years of a contract with service so bad I had to leave my house to take my online courses.

I work and stay online for at least 12 to 16 hours a day doing what I can do to help me and my family. And depend on the internet for fast results and never encountered the slowest internet in my life. I wish the worst for your company. Your so called technical support is a joke. There is not one person in your company that can fix my problem with slow internet from your company. It has to be the easiest problem to fix by any other company. But you must have the absolute dumbest staff in the history of internet companies. Please close your company and die the worst death a company could ever die. I am 100% dissatisfied with your product, service and what you stand for. So I’ll glad to take your survey to let everyone that I can possibly contact to let them know about all your services.

I called to see if I could get internet connected for one for our model homes and the man on the phone was SUPER RUDE. Wouldn't Give me prices unless he spoke with my boss 1st which was unnecessary. That is not how anyone should conduct business at all. We are a construction company with over 1,000 homes. We could have had them service for us, but that will never happen since we would have to deal with people like him.

Our billing address is different from our property address. Therefore, I was double checking to make sure we were on auto deduct and paperless billing. Monica ** reassured me by reviewing Hughes Net records. Monica’s customer service was professional, outstanding and sincere.

The internet is ok but it seems a little slow. I need to find out how to make it faster. I have my granddaughter in cyber school and she needs it to work on her computer for schooling. And I use it to pay bills and play on games.

C M Wireless was assigned to do my installation 10/30/19 11AM - 2PM. At 11AM the company called and cancelled due to "CAR PROBLEMS" This is ridiculous in this day and age. I now have to wait until 11/01 5PM - 8PM. Over 2 days which will leave me having to pay 4 more days for my current service. Which, by the way, I am leaving after 6 years due to Very Poor Cust. Serv. Based upon today's results from HughesNet. I am now wondering if I should switch. I guess I have until 5 PM 11/01 to decide.

How can this issue be resolved when I have no internet or phone? I used my friend's cell phone but there wasn't enough time for technical support to figure out the codes. I had to go to work. In my opinion, Hughes Net should send a service tech to the physical property (Bigelow Hill Road) in order to use his/her cell phone to communicate the issues with HughesNet main tower. The problem is with their software not releasing the latest updates. Tech Support person on the phone couldn't figure it out.

Issue with download and upload speed. Painfully slow and running into run time errors. Tried checking speed but can't with third party app. Need someone to call me or email me a number that I can call and get some help. **

Dish installation. The tech was very patient and respectful. Even when I was ready to give up he convinced me to stay the course, that we would get this done to my satisfaction. It took some time but finally, we changed my password to my satisfaction.

Called because technician was supposed to arrive at my house Saturday to take pictures of work. I had to reschedule. They said Monday. No one showed. I called and talked and still no answer or call back. The service is horrible. We can't even get through a whole show of Netflix without it stopping and saying service unavailable please connect to wifi. I have callled and constantly tried to get into contact with someone and NO ONE can tell me when a technician can come out and FINISH the job they started and obviously didn't FINISH and look to see why I am paying for service. That IS CRAP AND DOESN'T WORK 90% OF THE TIME.. Beyond frustrated customer...

After spending over 30 mins on the phone with support and performing all checks, chasing wires etc I was informed a technician needed to come to the house. I agreed to this and tried to proceed to set up a time with support. I was then told my husband needed to verify this - despite my name being on the account, despite me having just spent a good deal of time with support adequately and proficiently working through the different steps. In 2019 I should not be asked for my husband's approval to do anything!!! Disgusting way to treat women.

They came out and hooked up the service and the service did nothing but buff. I called and they said they couldn’t tell me when it could be fixed. Never used the service and was suppose to get a refund. Now I’m being told no REFUND a credit to me account and I don’t have account. They are fraud, don’t care about the customer just the customer’s money! I would give 0 or 00 but you have to give at least one!!! LOL.

My contract ended with HughesNet in early August 2019. I called in July to say I did not want to renew my contract. Nothing was said to me about returning any equipment. Weeks later I received a UPS shipping box with no letter. Nothing to say by what date I had to ship it back. Today I checked my bank account to find that Hughes had taken out 324.00 dollars! I now have an overdraft of 317.00! My contract was over and I did not authorize this transaction! I have filed with my bank and the Better Business Bureau! Customers keep an eye on your money. Hughesnet is out to get it!

I have a one story 2000 sq foot house. The internet from HughesNet is slow. Your representative Orion was very kind and tried to help. But was unable. What I don't get is I paid for what I thought would be good service and I’m told now that if I need a booster. Which is another $99.00. If your equipment will not work I shouldn’t have to buy a booster from you to get the speed. Had no problem with Mediacom's speed.

When my wife called the young man was very polite and nice to her. He helped her with everything and also offered her so tips for saving a little data. He was amazing and she was super excited when she got off the phone with him. And we would like to thank him once again.

I’ve had Hughes Net in PR for a little over a month. It’s pretty bad, so bad, my cell phone data works better with my laptop, actually, my laptop does not work at all with their service, not even if I connect it to the router directy, neither does my cell phone on their wifi. I am paying a monthly fee to watch tv only, and still the service is so bad I most of the time give up and turn the tv off, and no, it’s not cloudy or raining outside.

Hard to understand and did not get problem resolved so now I have to contact a IT tech. Not real happy right now and the laptop is brand new. I don't like writing my life story just to explain what was happening.

Your phone system that was sent to me in September 2019 never work. I made contact with you numerous times after getting the phone system with no avail to fix the problem. Therefore, the phone system was useless to me. I was promised that the $24.15 deducted from my credit card would be refunded but after the three weeks it was not. I made contact again with you and the person then stated I was not getting the refund. I am done with Hughes Net period. The only thing ya have done is waste my time and have left a bad taste in business. I have made a formal complaint with the BBB reference your business tactics. You will lose business if anyone reads the review and think twice about what you call customer service. Again, good luck in your worthless words in business and taking care of a past customer.

The gentleman I spoke to was very patient in explaining my options. What started off as a stressful call, having to jumble through your voice activated screening, ended on a happy note after being able to speak to an actual human being. Please do not substitute human beings for computer activated interaction.

Half of the time I can't even get my internet to work. All month I have not been able to use it. All it does is buffer the whole time and it's making me really mad. I pay 100 dollars for something that never work and y'all customers services sucks. People are rude.

Service was paused... lady was very helpful in getting service restored. She explained the problem and we were able to solve the problem. She was polite and friendly. She explained how the billing system works and we settled on how to pay online.

Paying almost $225/month and occasionally being able to watch a streaming video without buffering interruptions is not good. When there's a problem, customer service leaves you on hold for over an hour until you give up. I haven't had internet service for 3 days now except a triple here and there (20-30 seconds of video before 3 minutes of buffering).

The contact person was excellent. He explained to me about my problem, I wish I could get him every time, I give him a 100+. He was very helpful and so patient, I wish you had more people like him on the other end. Sincerely yours, Margery **

I opted out of automatic payments and wanted paper billing. Today (10/27) my debit card was auto billed without my authorization. I contacted HughesNet and they acknowledged that I opted for paper billing and asked for a refund, which they couldn’t do. I then contacted Bank of America and got all future payments to HughesNet stopped. I am also filing a fraud report with Bank of America to get my funds returned. I have no problem paying the paper bill but I refuse to have my money taken without my authorization.

I am out of the country for 6 months and asked them to put my account on hold for that time. I was told that would be fine. I'm not in the US so I have NO WAY to call them. THEY DID NOT PUT MY ACCOUNT ON HOLD. They took the money out of my bank. The FULL PAYMENT. PLEASE FIX THIS. Or when I get home you will face Fraud Charges.

I have had this service for over a year. It is the most unreliable service I have ever had. One day it is average, the next day you may have no service at all. Most days it is slow as a snail. I have called support, they get it up to speed and working, within 24 hours they throttle it back. I have never had the service they promised! I would not and can not recommend this service to anyone.

I spoke with 2 different customer service reps and was told different things about what could be the issue. The problem was never resolved, I am being told there is a service charge if I have a serviceman come over, I was placed on hold for over 20 minutes when I told the rep I fully intended to terminate my services with Hughesnet and hung up because of the long wait. I am looking for other options.

Lira was very helpful in getting me what I Needed in my service and helping me with my billing arrangement. I appreciate everything she has done. Looking forward to having her service again. I can only hope that somebody will give me the same service and currency as she has given me during this point of time and need.

Our hotspot on our phone still works at a better speed than that our HughesNet service plan says it provides. When we ping our service, it has YET to meet the speed our plan promises. We are ready to cancel already but are, unfortunately, under the 2 year trap contract.

Once again, HughesNet is asking me to take time out of my schedule to explain whatyou should already know!!! If you delight customers with a superior produce, and back that product up with unmatched customer service...YOU DON'T NEED TO LOCK THEM IN BY FORCING THEM INTO SIGNING CONTRACTS!!!! HughesNet has, rather, taken the course of offering a SLOW - expensive - relatively poor product, and topped that with even worse customer service! I could go on by giving many examples, but actually I have a life to live!!!!

Two technicians came to fix it and two technicians I spoke to and couldn't correct the problem. One technician told me after I gave him my zip code was the problem for poor reception. If you would do your research you would see for yourself that this is a problem in my zip code area, now I'm asking for my early penalty of termination to be waived because I never had good service.

I was very happy with all aspects of service with this company. From installation to disconnection. The only reason I ended service was due to the fact that I was able to bundle with my cable service. The people that I dealt with over the phone were helpful and respectful. The man that installed in my home was courteous and explained what he was doing and answered all my questions.

Odom went out and was sent another modem. HughesNet is more concerned with account than with service. I'm looking to replace hughes net. I still have no internet at this time. There was no return calls as promised. What can I say. Bill is automatically paid every month.

Rep performed his job explaining bill. I am still not satisfied with HughesNet hidden charges and do not see why I have paid $325. The rep helped me to clarify my misunderstand of bill... Thanks and have a great day.

I dont think it's fair to offer gen 5 to new customers and not upgrade current customers at the same price or at least let me upgrade without putting a two year contract on me... I have been a good customer for quite a while now... makes me feel unappreciated. Like maybe I should shop around.

I live alone. Work 10 hours a day. I am not home at all during the day. I called because I noticed my data was being used. I called and I was informed by a representative it’s being used when I was on the phone at my work. NO ONE is at home. What the heck kind of business is this? The only reason I have this is because I live out in the country and HughesNet is the only service. Ridiculous! Ridiculous! My money/data being thrown away for what?!? So I can buy more tokens to have more data! I live on a fixed income seriously. Better Business Bureau really needs to be notified and will be notified!!