HughesNet Reviews

Horrible service, horrible connection and experience altogether. I work from home and could not keep a connection. Literally had to take the day off work to try and figure it out on my own because the customer service was so bad. From then on I had to work using my hot spot from my phone in order to get a connections and work. I would not recommend at all!

On March 18, I received an email from Hughes Customer Care. In the email, among other things, I was advised that my cap of data was being raised. It was not. When I went into chat on your site, I was given some credits, which I appreciate. However, no explanation was given about the letter. So I am now asking why I was sent the letter if my plan data cap was not being raised?

The tech is always great However since the sale of the company to a foreign. Think Belgium co. it has been terrible service. Call often with issues. Considering changing to Dish. I have Dish at a 2nd residence. Feel free to call me with explanations. M J **

I’ve never really been happy with the Hughes Net system. But I will save they did come out and fix my problem and didn’t charge me so I was happy about that. But I still feel the Internet service is not that great on my computer and phone. I’m trying to send this in and it keeps saying the connection is not there. Oh my this is not good.

The woman I talked to was very polite and knowledgeable. She fixed my problem and gave me helpful tips. She walked me through setting up my account to see my bill online, Very thorough. I was completely satisfied with my call.

I made the mistake of bundling my cable services with Hughes Net Internet services. Not only do you get a HUGE satellite on your roof, but service provider is terrible. Customer Service will upgrade for a new 2 year contract. No thanks, cancelled my service within a year and was charged a hefty termination fee that I was happy to pay.

Cannot do online classes. Cannot do online video for college. Cannot download movies. Worst service ever and customer service is horrible and a bunch of liars. There should not even be a company allowed to sell internet that's how bad this is. I was charged $100 more for service then told originally then when I got a hold of somebody about that they told me they refunded it which they still have not and also told me they were taking $20 off the bill and was going to call me right immediately after installation which they did not. The installation tech I told him the service was slow and he told me that happens at first. Another lie. I just highly recommend staying away from it. This company is a complete joke and I'm stuck for two years. Don't make the same mistake as me. I was desperate because classes moved online but this is a complete waste of money for the next two years.

Trying to cancel my service. Waited to get to the person to help me. When he finally got me transferred to the proper rep they dropped my call. Tried to call back and all lines busy. Told me to call back later. Tried to call back several different times. Please contact me to get this done.

I paid $263 2 days ago for installation as a new customer. I was guaranteed a 1-2 day installation with a promise for a call from the installer yesterday 3/24. I sat on hold today twice for over 30 min and was guaranteed a call again. Still no installation time.

I would definitely recommend Hughes Net to all my friends. All my questions were answered concerning my router, and upgrading my service to 5 gen. In this critical time it was nice to hear a calm soothing voice, and full of support. Thank you! For your understanding, and patience.

I was handle very poorly and wasn't resolved. I got disconnected after waiting on hold for the person I spoke to to talk to customer service service waiting 20 minutes and then my call was disconnected and now I got to call back and go through all that waiting to speak to someone. And believe me it's a problem but I have to call back because my bill is not right. I am a new customer and I'm not liking what's going on.

Payment increase. I was really pleased with the customer service when you get to talk to a person. Because it's hard to get someone answers the phone. But when you get to talk to someone they really help you solve the matter. Thank you.

We have get very spotty connection. We need a booster or more bandwidth. I have been on line chat, sent email and done survey. I need an appointment for someone to come back to my home. Please call or email me with appointment date.

The customer service I have received has been terrible. The phone number doesn't work. And the chat line takes forever to get a response. The whole purchase has been a mistake!!!! I would never recommend this company to anyone.

This internet has been giving us problems ever since it was installed 2 weeks ago! It's almost been 3 weeks now and I have used 0 data/mg due to my TV constantly buffering every 2 minutes. All the lights on my modem are on. The service is not working at all. When I call customer service I'm always on hold for at least an hour. Yesterday I was finally able to get ahold of someone. She was not able to help me. During the middle of our conversation we somehow got disconnected and I never even received a callback. This internet service and customer service is HORRIBLE! If no one can come out this week and get this situated, I will be canceling service effective immediately! $80 a month for what??

Installer said thick pads would be put under dish. Wasn't done. Black goop was put on top of 7 screws, now when we have dish taken off roof it will need patches on roof. Our roof is 4 1/2 years old. Cancelled after 6mths. Poor reception and service. Paid half of cancel fee. Request to waive other half.

The service is terrible. Do not ever want to deal with these people again. Save your time and go somewhere else!! I canceled the service after a week. Horrible and then they charged my card two months later when I didn’t even have their service anymore. I’ve been trying to get my money back ever since. Do not use this service.

Hughes Net are professionals. Installation was super easy. Good product, good price. They were a pleasure to deal with. I am very satisfied. The internet is very fast, they customized what I needed according to my usage, example business use or gaming use of just general pleasure use.

My internet was slow and the service was irritating. Mario was very informative as to why my service was having so many problems. His customer service skills was very professional and very patient. I wish I was more internet savvy.

Held on phone for 44 minutes, got bad connection in the Philippines and they said hang up and they would return call. They didn't return call. I called back and held for 53 minutes and got a girl that couldn't speak English well enough to even carry on a conversation. I tried several times to chat. It would tell me there were 58 people in ahead of me, then the count would start going up to 62, 63, etc and nobody would ever connect with me on chat. Hughes-Net service is so bad it takes me over 2 hours to upload a 3 minute video. Most of the time a photo will not even upload on Facebook.

The internet package that was offered to me is not enough to maintain my household. I tried to call customer service and get it resolved and they had no solution. I've tried several times to call and cancel and each time they hang up on me saying they don't have enough technicians that can deal with my problem. I've only had my service for 3 days and I've been trying to cancel for two. I want my HughesNet canceled immediately.

Excellent service! She treats me like I suppose to be treated. The young lady wanted to make sure she answered all the questions I asked in a very pleasant way. She made sure all my needs were met. I take my hat off to her. She was very well informed. Be bless.

Upgrade of service. The service was very well done. I could not have been more pleased! The rep. spoke very good English, she knew what she was doing, and made sure I understood all the information I was given. This was one of the best contacts I have done over the phone.

100% satisfied with help considering I'm a dumb ** that didn't know my passcode was on back of router... lol. Could use a cost cut though as I'm on a fixed income. The person was kind, patient and very helpful...also drop my bill down, please.

I had my issues resolved in a professional manner. I thank the agent who helped me because I didn't think I would be able to get my bill paid on time. The process was quick and easy to understand. Thanks a million.

I have never had this service, but they keep hounding me with emails. I wish they would stop. I have called it spam, sent them emails, tried everything I can, but they won't stop. This is a total waste of time. They send me bills for nothing. I have never had this service, why don't they wake up.

She was extremely helpful. Took her time to explain. She gave all the information I needed. Worked on finding promotions. Let me know if the gigabytes we're not where I wanted them. I can call back and upgrade at anytime.

Call in about the 30th time. Slow internet. It's been a month. Still can't stream. The tech was rude. He hanged up in my face. My husband call back. We just want it working and why free tv won't play. We had AT&T 14 year. Never had this happen. Sorry we change.

This is not the answer to rural internet. The first week fine service. Now internet is like dial up reliving the 90s. Called for support but they couldn't do ** because the signal is generated in Colorado or Nevada and couldn't troubleshoot because of storms there. This is service for a business and I have lost substantial income because of this. I have to trouble so I am not at home to call and be on the phone constantly for Hughes Net convenience. This just plain sucks!!!

The person I chatted with tried very hard to help. However we did not fix. I will try again a little later. I can and will do without service at my place. I can use a friends service for a few weeks. When I DO get it fixed, I hope to get credit for the time I was without. I am confident you guys will help.

Had internet installed at my father's house. First appt for 2/22 8-11... Called HughesNet @ 11:15 & was told driver hit deer & not going to make it. Driver called my house @ 8:30 to tell me, but I was at my Dad's where installation was to be. They didn’t give him my cell #. Second appt for 2/29 between 8-11, tech arrived 11:30-12. Another charge shows up in my account. I call & it was for something I didn’t sign up for. Had to go through hassle of canceling that. I regret the decision to go with HughesNet????

I have had the best in customer support by a young lady who spent a great deal of time and patience to ensure I had my problem solved. In doing so, I opted to upgrade my data usage, not because I needed to but because of the service I had been provided.

Scott ** was very knowledgeable and helpf..ul. Before I talked to Scott I had called a number for my area **..the night before...Finally hung up because I was on hold so long. Someone called my phone awhile later and said, "Who is this"..I said, "Who this"..he said.."You called my number"..I had no idea who it was because he did not idenify himself. I called Hughes # again in the morning..man answered,,said, "I called you last night"..very rude..I said, "I did not know who you were"..He hung up on me..I called back all I got was voice mail...I want complaint filed against this rude person..

Being a customer for 10 years service has got bad the last year slow internet after upgrading to Gen 5 service got worse. Using the internet less now and started running out of data. According to customer service we are using data while we're in bed asleep with everything turned off. They say we need to upgrade to a more expensive plan. We are shopping for a new provider now.

Internet doesn’t run at the speed the salesperson tells you it will. They also claim you can connect up to 12 devices which is not true! There are many times I cannot connect one! They talk about peak time being difficult yet they don’t tell you peak time is ALL DAY! Customer service doesn’t listen. Tech came out to install, drove in my yard, took down parts of a previous dish and just left them in my yard for me to find two days later. Mishandled a piece of furniture that was a family heirloom even after I told him I would be the only one to move it. He didn’t care. Slung it around like it was Nothing! Requested a different tech day 2 because it wasn’t working but rep didn’t care and said I’m stuck with the same guy.

Internet speed was not fast as if was supposed to be. The service tech was very helpful. Speed seemed to improve after the call. It still is not as fast as I would like it to be. The phone service was not great and it was difficult to understand the technician. He was very patient and was able to help.

Have had this service phone and internet for nearly 3 months and the experience has been a nightmare. I just finished a call on hold for 38 minutes... The 20th call in three weeks... And ended up with the same nonsense. It's always someone or something else's fault. The internet right now is running according to their own test at 1.45 mps download and 1.28 upload. That is non existent. I got so upset and raised my voice and the rep if you can call him that just disappeared and disconnected me. Do not ever get this service. I have just been trying in vain to restore my files after my computer crashed. I will be 100 before that happens at this rate. Even the phone is worthless as it continues to disconnect while I am on the phone. They do not even deserve to be called a business. Do not ever buy. They owe me a $100 card which they never even sent to me as well.

I have not had speed that I am paying for since I got Hughes Net. I want to cancel my contract. I get the same excuse every time call. Very poor service. I am very dissatisfied with the performance and service.

My experience with the operator, that helped me was great, he took the time to make sure that my internet was working properly. Surely appreciate it. Now I'm able to watch and stream properly. Thanks. We really appreciate. Good job.

He was so helpful. He couldn't find the issue right off, so I suggested seeing if moving the modem closer to the dish would help, but I had to work at it to get the cable to my window upstairs and had to hang up and call back after I moved it.

The company was having some website issues, so my request had to be input manually. Jose, called me back to get the information & completed my request. He was very helpful & knowledgeable. He wanted to make sure that I had any other questions & asked if there was anything more he could do to make me happy.

I had used Frontier but hit a glitch with them so thought I would shift to Hughes. Very bad mistake! In no way (except perhaps tiny print) do they communicate that the service operates with a quota system. That is, if you use up your allotted time (which quickly disappears with any streaming/downloading) then you are out of luck until the next calendar month. Say what??!! When I called to complain they said for a mere $30 extra I would get more. More but not enough. Also they were very keen to stress I was entitled to 'free' usage - oh, but only during the every so NOT convenient window of 2am to 7am. Yes, I kid you not. This is quite a sham and shameful of them to not fully disclose how limited their service is... Oh, when the increased $30 more monthly still did not meet needs, I was offered... a more premium plan for yet another $30 per month. Biggest bad decision ever made. Plus I now have an unsightly satellite on our roof. Bah humbug. Stay clear, folks.

The customer service representative was very helpful and polite and was able to take of my issue without any problems at all. I was taken care of in a timely manner. Thank you so much Hughes Net and Jesus is King.

Since the Coronavirus has impacted a lot organizations our church is closed. They are "streaming" the services on Sunday morning and because of Lent, the Wednesday services also. Because of this we are using more of monthly usage. I called asking IF we could get more bites added at no charge. I spoke with a "Mark **" this morning and he said he added 2gb at no charge because we are a long time member. As yet I do NOT see this added to our Hughes Net meter! Please respond to this.

Need a VPN connection to do working from home. Right now my employer requires that we work remotely. VPN is only available for business accts. Tech support needs to be able to speak good English and communicate. Very difficult to understand and placed on hold several times. Not a happy customer.

We called advising to turn off our service Nov 15, 2019 for the winter months and to restore service in April as we are on a vacation plan. We go to our home in Georgia for the winter. HughesNet has continued to Bill us all winter when we aren’t there and have no service. We have called monthly and this continues. The service is terrible even we are there At our cabin. What do we need to Do here?? Everyone we talk to agrees this is wrong, they will correct this with our Discover card, and every month there is another charge. Please correct this immediately!

This was the worst 1 month of my life dealing with HughesNet. I was completely unable to stream movies, to search internet, or to even connect my smart home products correctly! This “internet” is a scam! I was using my entire month of data allotted to me in an 8 hour timeframe! Best part is, I wasn’t even in the home! I was at work! I could NEVER speak to a customer service representative located in the US. Therefore, the language barrier was incredibly frustrating and impossible to get past. What a scam this company is. I will be using word of mouth every chance I get telling people to run the other way when they see this company coming!! I gave a one star review ONLY BECAUSE THEY WOULDN'T LET ME SELECT ZERO STARS!

Person that came to home was helpful. But still have great difficulty trying to download anything. Had family stay in home and house but they to could not use it to download. They are very computer savvy. Just totally useless. Do not understand. Still says there is a virus on the network.

Had concerns about how our service seems to be buffering in an excessive manner. My question was answered and fully explained. I will recommend HughesNet as a a reliable and efficient internet provider. I will not hesitate to contact customer service again in the future for any problems or questions I may have.

Your company’s representative was extremely helpful. He made the necessary changes to my account. He seemed very kind and understanding Regarding my circumstances. I felt he did everything he could to make my contact with your company a very positive experience.

I cannot call customer service everyday! I am extremely disappointed in this satellite service! It is worse than CenturyLink! My Sprint mobile hotspot is way better! Do not waste your time money or energy on this company! I am ready to end my services. They are trash!

I was sold a bill of goods when sold your service. I was told that based on the usage of my home, we would have no problem and enjoy the service. This was and continues to be an absolute lie. We can’t effectively do the simplest of downloading or minimal streaming. I can’t even efficiently open and review my email for work. DO NOT GET THIS SERVICE!!

So far I am really disappointed with HughesNet! The quality of your service is very unsatisfactory. Any video takes forever to download and the picture quality is bad. I have better service using my hotspot on my phone. I am considering cancelling your service. Not sure if you care or not.

I was adding tokens to my account and I couldn’t see where I was getting tokens added and he explained where to look and how it worked, he was easy to talk to and understand. I really appreciate him. Thank you so much!

Called Hugesnet. Explained problem. They connected me to home tech support. Tech rep very helpful. Solved problem with tv with no Netflix, this was the tv hooked to the Joey. Other tv that is hooked to hopper still stops every few minutes to load. Need this fixed!! called back today and home tech support wanted to charge me for help. This is totally unacceptable. I have only had Netflix less than one week. Very disappointed. call me **

Not happy with what I pay for the internet each month. I'm planning on looking into other companies for a lower amount. I am on a fixed income and I'm having trouble meeting my monthly bills. I'm sure there must be lower prices for retired citizens.

Hello, my name is Gonzales **, a HughesNet subscriber, and the experience was pleasant and accurate today. The customer service representative was knowledgeable, friendly, and professional. Providing me with the proper instructions to get service so I could run my computer and stream videos. The representative took the stress away from getting questions answered, he performed quickly.

I had to spend $18.00 to stream one movie because my data usage for the month suddenly ran out. When I contacted HughesNet they offered no logical explanation nor did they offer a credit. When I requested an explanation they put me on hold until I disconnected.

Mr. Nicholas ** was very Helpful, Considerate, Patient and went Over & Beyond helping me, Extra thanks to him. Considering I am computer illiterate so this took a little bit of time to fix this. I was considering canceling your service through HughesNet.

Operator was very helpful and friendly. And made sure that all my information was correct. She also went back over my information to make sure that she had entered it correctly. The card number was correct the 3 digit on the back of the card was right and also made sure that the expiration date was right. And then she thanked me for calling in the information.

As I talked to one of your salesmen - it was very confusing what all the discounts were about. I simply had a letter to encourage my joining Hughes Net. I don't think he told me about the rental of the box for $14.00 a month. Or did not seem to know about the $10.00 a 6 mo promotion for signing up. Only gave me 3 months and I have to call back in after that time. So for signing up it was to be $49.98 about and I got a bill for $61.00 +. I did call in and another gentlemen very kindly refunded the difference, to show on my next bill.

Firstly, I was promised a promotional $50 gift card for signing up - never received it, they wouldn't return emails, texts, or voicemails concerning that. I was promised that speed was sufficient to steam multiple devices simultaneously. (Guess who believed them and signed a 2-year contract.) Not so! I can't watch one 30-minute episode on Netflix without it stopping at least 5 or 6 times for 30-45 seconds. It's barely useable, always frustrating.

I have used Hughes.net for many years as there are very limited internet providers in this area at the time we began using Hughes. Over that time period we have upgraded our service but have NEVER been able to download streaming video content without prolonged buffering that usually ended with canceling the stream. I'm not satisfied with the customer service that I have experienced over the years. I would advise anyone considering Hughes net to carefully consider other options before signing on with Hughes. I would not recommend Hughes to anyone else.

Responsive and informative. She was helpful and let us know we needed to update our service to receive streaming and other services. She updated us on what services were available and I was able to chose the most appropriate programming for us.

I moved to the country and as far as I know there is no internet available. So I called HughesNet, I had him on speaker phone, with two other people in the room. The gentleman actually lied to us, telling us how much better they were and that the Military used them. I asked how much rain, or bad weather affected it, because I’ve had a dish before for TV and he said it wouldn’t affect it, and that I should know they had to be good, because the military couldn’t have service that dropped in and out. He said that my grandson could play his games on the internet and we could watch movies, no problem.

I think my customer rep’s name was Mario. He could not have been more helpful and pleasant. He listened to my concern, looked into my account, and promptly took the measures necessary to correct my issue. This was a refreshing experience with contacting a customer service department.

Hoping that maybe it was just because we became new clients, we thought it would be fast from the beginning. Not the case, most evenings Netflix can barely show part of video, if it even matches up with the audio. Apps work best through AppleTV, but most other apps do not work at all.

The installer was very nice and very informative.. Everything went smoothly.. I would recommend him and Hughes Net to anyone. I have had no problems with my service so far and I have had it for over a month now!! Thank you for a great service..

The only part of getting Hughes Net was how nice the installer was. He came early and informed me during the entire installation. Communication on their behalf lacked in knowledge of what’s supported, and finally talking to somebody who knew what was wrong finally was able to cancel my contract 10 hours after it started.

When we try to download from on demand we have problems at least 40% of the time. The TV has just cut off several times. I have a lot of background noise on my cellphone, not sure it is the wifi or not. We just added a ring door bell and some problems with connections.

I called to cancel my service, as I am moving in with someone who already has Internet and not interest in changing services. The customer service guy I spoke with asked me no less than 8 times to consider canceling. Even had the nerve to ask to speak to my roommate to convince them to switch! Of course I said no, just cancel my service. This entire call took 30 minutes! 30 MINUTES!! After about 20 minutes I asked the guy if I could just hang up and he could email me the confirmation, to which he said if I hung up now, it wouldn't be cancelled. Then he puts me on hold for almost 10 minutes!!!! It is obvious they hope you get frustrated and hang up before you can cancel. I would NEVER recommend Hughes Net.

The slow speed, plus left over scrambling of internet, even though. I ran over, you put me one a grace period and scrambled my internet for four days. I fixed the problem, and asked to have my internet unscrambled and sped back up, which 24 hours later still hasn't been done. Please unscramble my internet!

Our internet is so slow now. I have trouble with everything loading. It takes forever. Just very slow. There is only two of us in the house so we do not have a lot of electronics running at once. But when our kids come home there is no way it works. Way too slow.

This is the second time that I have called to end service and have you ship me a return box. You are trying to bill me for service I have not receive. I have installed Viasat. Please get this right this time.

Still can't watch a movie without it skipping. Was told your speeds were the best on the market. Tried an outside router. Didn't help. For $100 you think it should work? Even putting the movie on lowest setting it playing but picture quality is horrible.

I’ve used other internet providers and this is the worst- similar to the old dial up! What used to take me 1 hour to pay all bills online now takes all day due to the incredibly slow speed. At times, I even have to take my phone off WiFi to use it to pay a bill because the desktop can’t find the page with WiFi. Don’t!

Waited all day Sunday no tech. Finally hooked up on Tuesday. Customer care was great getting me in touch with tech. The tech number given was wrong number. Customer service was great getting me In touch. Tech also said I would get compensation after he installed wifi. Thank you. Tammy

A older man came out and installed my internet and he along with the company said this level of internet would run everything I have to run and that was so far from the truth. After many issues and calling the company still getting lied to more and more I finally got a hold of a rep that said, "No, you have to move up to the 115.00 level to get what you need." So don't buy into the cheap internet lies they advertise and there is caps too.

Sending back equipment after canceling service. Hughesnet installed my receiver on my roof. I wanted it on the ground. I was told they required installation on roof. I was sent a return box telling me that I was to return one. Item was on the roof. I am 80 yrs. Old. Called and was told if I did not return roof radio receiver my charge 200 dollars or they would send someone for 100$. They put it up. They can take it down.

I got HughesNet when I lived where it was the only choice. Of course it costs 400 to terminate, so when I moved, I took it with me... Had it transferred. The internet speed tests are deceptive. The is not helpful and lies to try to get you to spend money to fix THEIR defective product... Which isn't really defective, but they tell you it is to get you to pay a technician, when all it really needs is to be rebooted. When you go to terminate, not only will you be charged an outrageous fee, would you agree to when you sign up, but also, you will be responsible for dismantling the satellite come and taking some sort of radio off of it and mailing back the radio and the router. For which you will need to pay a package are because if you're like most Americans, even if you can figure out how to get the thing off the roof or how to even get up to the roof, knowing how to properly package these things to mail them back and to pay that cost is inhibitive.

I had my obsolete system replaced with a Hopper and two joeys. The installer was very nice and professional. He even climbed on the roof and moved my dish where it works much better. I don't remember his name but I remember he lived. Gun Barrel City.

Internet is very slow, poor reception and freezes every 15 seconds while watching a video. May stay frozen at least 1-2 minutes. Very disappointed with this service. Hoping technical supper can offer suggestions to improve our service. It can highly recommended to us.

Walter was a very nice, caring, socializing person. He was very helpful and considerate. A customer couldn't ask for any better service. Walter was most informative, great with advice. Walter was just an overall a great assistant. He was awesome. We would like to always talk to him.

I would like to take away the one star. That’s how bad they are. I didn’t think my internet provider could get any worse than what I had until I tried HughesNet. It is horrible. Slower than CenturyLink and they lock you into a 2 year contract as soon as the technician leaves your house. I had it one month and the high speed runs out in one week then you're stuck for 3 weeks not being able to even pull up a webpage on a laptop. I canceled my service after one month and they was nice enough to take off 100 dollars of the 400 for canceling service early. That’s why they don’t offer a trial period so they can charge all the suckers they con into changing service by telling them that even when your speed slows down it is still faster than your other provider which they say I was misled but I say I was lied to.

The guy put this dish dead center of yard next to pool and did not bury the line. I told someone this on the phone and they said he would be here last Friday the 6th to fix it and they never showed up.

Phone was turned off 3-9-20. When customer service was contacted that day, I was informed that the number that we had used since starting service wasn't active with our account. The original problem was that it was set up as a residential account, NOT a business account. It took a month to get it changed over, however ONLY the internet was changed, the following day the phone was turned off because it was a residential phone. Was told it would be a $25.00 fee to turn it back on, I protested that wasn't acceptable as it wasn't our fault. then the fee was waived, and phone was reactivated and was going to be switched to a business account. Now 3 months later the phone is shut off without notice and am told that it cant be ported to a business. This is a horror story! And still not resolved.

Sometimes streaming services don’t play at fullest HD.. YouTube and Hulu never do, PS4 games don’t play at all.. Fire stick closest to the router does not connect at all, more than one device seems to slow down internet.. It streams slow at times and WiFi is only used 4 hours or so a day.

Needed assistance to pay upcoming bill with a debt card. Was paying with credit card before. Everything went pretty smoothly. The support was great, a big help to me. Thank you for providing me with such service, it was reliable, considerate and thorough, it means a lot. It makes feel I can always call without it taking forever.

Your service is:

I have been with HN for a month, and the internet is just awful. The actual internet speed feels less like 40mb and more like 1-2mb. I have done all of the troubleshooting I can on the modem/router, but nothing changed. Considering how expensive this is compared to other providers, I'd rather not have this at all...

Was told to call again at a later date because a billing had just generated. I would have liked to negotiate a new monthly rate of payment. Seemed like Hughes Net really didn't want to give me a better rate. Maybe have a representative that could take the information, follow up, and call me back. Just saying how I felt.

My issues occurred March 10th 2020. At 0821 I arrived at work and noticed our Pawn Software was red at the bottom. This means one of two issues either our software company is doing an upgrade or the internet is out. I tried to access the internet and we didn’t have internet service. We immediately called HughesNet after multiple tests and 2 hours on the phone with their tech we were told to call another # for their subcontractors in Tucson. When we called their subcontractors in Tucson we were told it was our modem, keep in mind they had no clue what was wrong at this point. They said they would replace the modem for free and our business would be charged $125 delivery fee plus $150 per hour technician fee and they would get back to us with a date and time to get us the modem, we asked why is there a fee if the modem is under warranty? Their reply a technician has to deliver the modem and set it up. I wasn’t willing to accept that answer.

The speed is nowhere near what I'm paying for. A couple days into the month I get a message saying I only have ten percent of my data left. My bill is higher than what I signed up for. I am very unhappy.

Charged for a modem that went bad which I rented from you all. I was charged for a new modem. This was corrected after I had to call and ramble to talk to a rep. This was worked out supposed by my first call to have the modem replaced. Somebody let the ball fall on this order.

I did not get ANY answer at all! Very disappointing! I cannot see even the slightest attempt to acknowledge my problem or try to help me. I don’t feel confident about counting on HughesNet to help when I have questions as this is the 2nd time this had happened to me.

I called in to disconnect. Paid my final bill and was sent a separate bill. We discussed this bill while on the line with a manager. Very disappointed in HughesNet and will not forward hughesnet to my next homeowner and will tell them in fact not to order because of dishonesty.

The girl that helped me on this day was amazing..She fixed my internet problem..and helped me get on my account... I have been with Hughes Net for a year and this is the best experience I've ever had. She also walked me thru how to set up my account... I could understand everything she said.

A few years ago I was the secretary for the Paso Fino Horse Federation that has an office on Huckleberry Finn Rd. I was ask to find an internet service. I used Hughes Net at my home so recommended it. Upon approval of the board members I called to have it installed. I no longer am the secretary for the federation. I started getting past due notices for this account. I called and told the agent I have not had Hughes Net for over a year. She said, "Yes you do. It is running now." I ask what address and she told me the Huckleberry Finn address. I explained to her the situation but she kept arguing with me that I am responsible. I contacted Gail ** the President of the Federation and she informed me she has been having a hard time paying the bill because she is not Roni **. I think your customer service need improvement. I hope this situation is resolved very soon.

I have a Ring doorbell system and would like more -faster response when activated; was told that my system should be ok. Just lag in sat. distance from receiver. Was wanted to get faster internet response. I thought that getting a higher quality and faster signal would help. RV.

Great service, the tech was very patient and professional. The overall installation was fast, but the internet is sluggish and slow compared to my previous company, HughesNet lacks speed. I am having trouble accessing certain channels that should be easy to get with the internet.

It’s worst than having DirecTv. Even if no one is using WiFi it moves slow. The tv buffers....plus my bill is not what was quoted.... It’s about the same price I was paying before. Only difference my service not as good. I totally hate the service.

Before buying my home, I did my due diligence and contacted HughesNet, knowing that if they told me I couldn’t use my internet, I would not buy my house. As someone who likes to go to the source, as opposed to potentially find erroneous information on the internet, I called HughesNet a month before closing. I gave them the exact specifics I needed for my job, and I explained I would lose my job if I didn’t meet certain requirements. They told me I would be perfectly fine, because the only thing that would be affected would be live video games. Fast forward to a week before closing, I decided to call them again to confirm. They went through the questionnaire, to which I answered honestly, reminding them of my job requirements. They, once again, told me my work requirements would be met. The representative was ready to start service, but he mentioned he’d have to pull my credit, so I advised to wait until after closing.

Keep getting a message that says frequent buffering check network connections and or reset router. Buffers for 20 to 30 seconds to play video for 5 to 15 seconds. Called for service and was scheduled for a Saturday evening service call. An hour before appointment the technician called to cancel and said he would call Monday to reschedule. That was last week tomorrow is Tuesday and still no call no show. Service sucks so disconnect it. My hotspot works ten times better.

I have experienced slow internet speeds for two months now. I called in over a month ago and have called and promised call backs to no avail. Spoke to multiple supervisors and promised a resolution. I am very upset because I had someone the other night and it was raining so they told me to call back later.

We did not realize that we were resubscribing for a new 2 year contract when we moved! We were very good customers, never late on our payments for the entire contract. Now that we felt we need to move on we are going to be charged for the 2 year charge. That gives me a very bad feeling for your business!

I don’t think HughesNet internet is a good fit for our family. We pay for the most expensive plan and the 50g only lasts 1 day???? We are going to search for a better provider to satisfy our streaming needs.

When we get a signal, it is not as fast as the DSL service we had before. Approximately once a day we get a “Can’t find server” or “The network connection was lost”. When my grandson was playing Minecraft it kept buffering until he changed a setting so it wasn’t as high-def.

We switched to HughesNet because our previous service was not working. Hughes net was even worse. We would not recommend them to anyone. We have long buffering on almost every show we watch and are only able to watch one TV in our entire household. I have tried to send this 3 times and 3 times it failed to send.

Internet speed is very slow and when watching a show it buffers a lot. It's pretty expensive for the kind of speed it has. Not sure whether keep it or pay the fee and cancel, afraid of going higher and pay more but still have a poor connection.

This is the absolute worst internet service I have ever had. I am highly disappointed because I expressed to the sales person when I initially got the service that I needed it to work well because I work from home. My business depends on it. He assured me that I would not have the problems I am having now. He was wrong. I'm EXTREMELY unhappy.

Not real happy with my service. The gigs that they sell me are not keeping up with what I do and I do very little. Can’t wait for my subscription to be over. I would not recommend HughesNet. I do not download movies. I just play a few games but I do download a few sitcoms and old shows.

We specifically asked the sales representative if the service was affected by weather as we work from home and we're told "no - technology has advanced to the point where that is no longer an issue." The service was always slow but when we had a few drops of rain it disappeared altogether. We were also told that there would be a two week trial period where we could cancel the service with no charge. After spending over an hour on the phone with a representative this eventually happened but was a real struggle.

Very helpful and knowledgeable on what I needed to do to redeem my gift card, I started out chatting with customer service but while chatting we were disconnected and they immediately called me back. I was surprised because usually you have to return the call therefore getting a new rep starting the process over. It was resolved.

We used 18 GB our first month on a 10 GB plan so I upgraded to the 20 GB plan for the second month. Two days into the second month of the 20 GB plan, our usage profile told us we already used all 20 GB for the month with 29 days remaining. We now have slow internet for the whole month and I am not buy $75 worth of GB tokens. This isn't right. We weren't even home one of the first two days. Customer service add two free GB's for me but this does not solve the problem. I was hoping for answers when I called.

I did not request a technician he just showed up today, last month he came out because we had an issue but it was not resolved and I called back to let you know and that we could not understand him and to not send him again, well the same technician showed up today and still did not resolve the issue. So it better not be on my bill because I am not paying for something that doesnt work. Also when the tech asked my son to see if it works and he saw the error code he just left.

The service was very terrible. Could never get service or connect to the tv or anything. We couldn't watch on demand and couldn't watch videos on our phone. They were always buffering. All and all it was very bad service. Would not recommend it to anyone.

HughesNet 30 Gigabite Plan. My HughesNet installer came quickly and did a great job listening to what my needs were and made the installation accordingly. We have been satisfied with the speed and stability of the internet connection thus far. I also appreciate the video data saver which helps me stay within my data plan.

Hello, I recently replaced my DSL service with HughesNet and I have to say I'm not impressed. Instead of constant low speeds, I've got moments of blinding speed followed by solid minutes of little to no connection to the internet at all. Streaming services, video games - nothing performs well. During poor weather, I have no internet at all. Honestly, the only time I have decent internet is if there isn't a cloud in the sky. I'm definitely thinking about switching providers YET AGAIN!

The streaming speed that I was quoted was around 25Mbps, which should be fast enough to stream videos. Unfortunately I am getting speeds about 100 times slower (around 25kbps). Too slow to be useful for streaming. So slow I cannot even connect my work computer to work from home. Service call said everything is working well and there's nothing to increase the speed. I would definitely not recommend this to anyone. As bad as dial up internet.

It's okay but could be a little faster. When I am on late in the evening I noticed that the service was running very slow. Not sure if it's because the satellite is next to my DirecTv satellite or why. Can the speed be checked so that when I have more people visiting their tablets will not be running slow.

Internet connection isn't all that great, will be watching a show on Netflix and will kick us off and most times will not let us back on, or it will just sit there and be 'loading'. Phone connection isn't great either.

When I signed up, Hughesnet CSR said I had 7 days to cancel and be refunded the initial fee. I was unable to stream movies with the system. Movies buffered every few minutes. It was painful to try and watch a movie. I called to cancel in 7 days and they said they wanted to try and fix it. I agreed. What they did that night didn’t help so I called to cancel the next day and had to fight to get out of the contract even though the system was unacceptable. They didn’t honor what they said about the initial fee. I felt they were very dishonest. Will not recommend to anyone. Will discourage others that ask me about Hughesnet.

Buffers all the time. Netflix, Dish, and anything and it's always the same. I call and get someone that's always glad to help, "So sorry of the problem." Make some adjustments and assure me everything good. I start up Netflix and it's buffering once again!

Worst CS I have ever dealt with. They claim they have 25Mbits but don't expect more that 1Mbit on a good day. Don't expect to stream movies from any online movie service, won't work. Netflix just refuses to try to stream due to less than poor bandwidth. For HughesNet to prove they have 25Mbit download they require you to use their bandwidth testing program. Someone that I know that works for hughesnet told me the way they prove to you they are providing you 25Mbit is they clear a direct channel by bumping others off. Best way to describe hughesnet can be summed up with just three letters. POS.

The internet quality is terrible. Yes, I may be getting 25mbs however. I can’t even watch a movie cause it buffers the whole time. Even if I’m just web searching it takes a while for the web pages to load. I completely dissatisfied with the service.

Didn't know I could have had the dish mounted on a pole. When I called immediately to the office I was told I signed the contract and that was that. If I want the dish mounted on a pole I would have to pay $125. The dish was mounted on my house that is getting repaired. I am very dissatisfied with the customer service.

The service has been very disappointing. I am unable to watch a movie or listen to music without anything pausing. I can turn off everything in the house except one TV that I am using and I will not be able to even finish a movie without it buffering 100 times.

I signed up for this because I was mad at the cable provider for another rate increase. This is one of the worst decisions I ever made. We had been using ROKU instead of Cable TV, which I told the salesman. He said we'd be fine. What I didn't realize that one movie can use 1-2 Gb of the plan data, which will run out in short order. Even with cutting back on a lot of other internet usage we had been doing, we won't make the month, even on the 20 Gb plan, and to go to a higher plan puts me back to what the cable provider wanted to charge. We're pretty much down to only necessities on the internet, and dusting off old DVDs and VHS tapes when we need entertainment.

Not only can I not get enough data for a month, your download speed sucks. When I asked about the amount of data (10 G) I was asked what I did online. When I said "Some You-tube, a computer game and e-mail." I was told that it should be fine. I have since upped my service and still probably will not have enough for the month. On top of that, my download speed runs about 7 mbps and on the day after my payments it was running at 1.7 download and 0.0 upload. I call that breach of contract and I want out of this overly expensive mess. I was told 28 mbps until I reached my limit. That is not what I am getting. I get better download from my phone's 3G. I was roped into a contract for services not received. I will not recommend.

I emailed Customer service about disappearing data and never got got the courtesy of a response. I guess just a black hole??? I also did a survey about that email, which I never got an answer to and asked to be contacted, which never happened> I guess they just really don't care.

After having cable internet, I must learn to be more patient since HughesNet is a little slower. It takes a little more time to make connections. It is amazing though that there seems to be more gigs than I thought there was going to be. I must be patient and adjust.

I believed your advertised speed of 25 mbps my service at best is in the kbps range. Called 2 times and still lousy internet, being a person that likes to stream this stinks, went from the pan with Suddenlink to the fire with Hughes Net, believe me as soon as I can ditch your service I will, I will say this! During the morning sometimes it would hit into the mbps. Unfortunately I'm usually not home in the early day, so this internet service is almost useless to me, if I could break this contract I would without filing a lawsuit.

Installation experience good. Streaming and reception (both phone & data) spotty on windy days and when streaming Netflix (cuts out repeatedly).. Price for data amount about 4x what it was with cable. If there were options we would exercise them.

My problem was I had an issue with the internet and they came out said they fixed it but it's still not fixed. We try to watch movies on demand and it keeps I think it's called filtering I'm not sure but it doesn't in the middle of the movie several times and on my computer the internet is so slow. I want somebody to come out here and fix it. They told me on the phone the first time I called that they were going to send somebody out with new equipment and they didn't. They sent somebody out but he didn't put new equipment in. You might as well say we're still without internet.

The internet you provide is very slow and sometimes doesn't work at all. The technician was kind and had to reposition the satellite, which I thought odd as I had just had it installed 2 weeks prior.

Tech. Person showed up a few hours early and explained everything in detail. The request he came out to do was explained why he could not do the job. Hughes do not cover outside wiring and all connections are waterproof and he checked and cleaned connections. Explained if I were to get a covering for the wiring Hughes Net could send a tech and put the outside wiring inside the box. Did a very good job and was very professional.

Internet goes in and out and is slow. Netflix works poorly, same for Amazon works poorly. I am thinking of dropping Hughes. I do not think that this is a good internet. It is only good to check your e-mail.

The individual went out of their way to help and I was very frustrated when I called. He calmed my anger and helped resolve my issue... good job. I would recommend Hughes now where I wouldn't before.

I am sorry to say I hate Hughesnet. It is unreliable. The signal gets lost 50% of the time and I have to reset my modem at least 5 or 6 times a day. I only have it because I have no other choice where I live. I had hughesnet years ago and it is no better now than it was then. It is way more expensive than its worth...as soon as something else becomes available I am switching. In the meantime I'll just keep on cussing Hughesnet. I do not recommend this to anyone!

Seems to be very slow and hard to watch videos without them pausing and loading. Not at all what I expected the service to be. I thought we would have stable, consistent internet with at least enough speed to be able to generally use the internet.

When ordering Hughes Net I was promised fast speed. I have the slowest speed and unable to even watch anything on tv. This was not as promised and I am not happy. Please call to help figure out the problem.

I have had slow internet since it was installed. I cannot watch Prime, Hulu or many other channels thru my Roku. My Roku says I am only getting 2 or 3 mbps. 4 times on the phone with these people and each time they say I am getting 30 or more mbps. If that were so why can I not watch Prime or Hulu. Also my internet is slow. I asked them to send a tech out and they said it would cost $125. Why do I have to have my satellite equip checked when I have never received what I am paying for since day 1 and I have only had it 30 days, This company customer service is awful.

First call was told credit would not be run and it was. Couldn't answer basic questions about costs associated with potential issues with the service after signing up and ended the call only to find out he lied about lulling credit. Called back, was assured credit was not pulled, answered questions I had initially by misrepresenting cancellation policy and options if service was slow - agreed to sign up and service has been horrible. Called twice to cancel and getting runaround. WIll continue to try and cancel. I feel like I got completely duped and you're using the cancellation fee to hijack me into keeping the service.

Called because I couldn't afford to pay as much as I was paying...they helped me...they were very courteous and helped me with all my requests...very nice person..get my bill lowered. For now I am happy with result..would be better if it were free.

We can’t watch On Demand movies with Dish without constant buffering. The Wi Fi on our phones is no better than it was before. If this is as good as it gets, I’m going to have this ugly thing removed from my house.

My roof has been leaking in 2 different places since the technician installed the satellite on my roof, it has been very difficult to get him back out twice to try and fix it and it is still not fixed, so I'm in the process of filing a lawsuit against Hughesnet.... I am very disappointed and dissatisfied.

Can’t watch Amazon Prime, YouTube video slow, Netflix slow, very poor picture quality. Would not recommend to anyone. Tried to submit this and it kicked back so here I am trying to be nice without cussing.

We had the service for less than a month and literally had to wait for our tv to buffer every 5 seconds and when we called the customer service was the worst. Just because someone doesn’t call every day to complain doesn’t mean we don’t have issues. We kept giving it a chance and instead we’re told to pay $400 for early termination which was finally waived after being on hold 50 minutes. Never again.

I am being told by your reps that the 20 GB of data per month will afford 280 hours of TV, 30 hours of movies on streaming, 10,000 pages of viewing on Google and 60 hours per month of FaceBook. Please explain how in TWO DAYS the 20 GB were used?? 48 hours - March 3rd and 4th the data was gone and I can guarantee you that the TV was not on for 140 hours a day, we did not watch 15 (or more) of streaming movies and still have time to use Facebook 30 hours per day as well as Google 5,000 pages per day. You have a problem and need to rectify it.

I thought that the speed would be faster, however the speed between Gen 3 and Gen 5 is the same slow. Your Ads state that Gen 5 is fast. Ok. Why is mine slow???? I got the new Gen 5 with build in stuff. I am disappointed on the speed. When I checks the speed everything was fast but somewhere between the dish and my computer it is not fast.