HughesNet Reviews

The person that we spoke with was one of the most experienced and courteousness information providers that we have ever spoke with, with any company. You are very fortunate to have a remarkable employee. As a business profession owner we would recommend at some time if needed. You would consider him for advancement. Thank You Very Much!!!!

They simply don't care. Numerous support tickets opened. All are responded to with an email telling me is all fine or they have identified an issue and they need me to spend hours on the phone holding their hand so they can fix the issue, but no matter how many support tickets or phone calls, NO FIX! Lame, Lame, Lame. I would move on but no other choice. Choose any other option if you have a choice.

If I could give them a negative 5,000 I would in a heart beat! Y'all, don't. Just don't. Find anyone else. A.n.y.o.n.e. else! You can't watch/stream anything. Hulu, HAHA that's a big nope. Netflix? Good luck! Maybe on your neighbors Wi-Fi... All it does is buffer. We "upgraded" in July 2018 to their self proclaimed "fastest" plan... & here we are 2 ½ hours in on a 43 minute show. Calling does no good, they blame it on us & now the great toilet paper shortage of 2020 is being blamed for affecting their speeds... HAHAHA. Their best line...? "Well your bill is ALMOST due, so you've gotta wait for your data to reset!" Wait....What?! Data?! What data? The buffering?! Why's it gotta reset?! It doesn't work...? Just having 2 cellphones "connected" to the Wi-Fi is a serious struggle, let alone streaming anything.... WE CANNOT WAIT UNTIL JULY!!!

I had an amazing agent helped so much in these hard times. They helped as we have been using more because of my working from home and my daughter school at home even helped me more with a discount. I love HughesNet and would highly recommend it.

Made several calls to Customer Service to inform of Credit Card issues. On one such call, I received mailing address to mail in payment to your Chicago address. Today is the fifth call. US Postal MO payment ** mailed: 4/8/20, $70.98 to Hughesnet Systems, PO Box 96874, Chicago, Ill 60693-6874. I totally understands the National Crisis. Please credit my account. Thank you. M. **

The customer service experience was stellar. As is most of my experience with Hughes Net customer service. Your team is always educating me on how to save Internet and use it wisely considering my circumstances. Thank you so much for offering great service.

We were having trouble watch a movie on HULU, it kept stopping every few seconds. I contacted your office and was put in touch with Louis.. He explained that our data was used up. He added some download time, but that didn't help. He had us switch to YouTube and while he was waiting for the switch he ran a check and found out the problem with HULU was a nationwide problem. Once we started streaming on YouTube we had no problems.. He added some more download time for us and problem solved. He was great to work with over the phone and explained everything to me as he was going along. It was a real pleasure working with him.

Our Internet has been super slow ever since we got it and now because of the virus it’s not even working at all because they’re prioritizing certain people. My husband is in the army and couldn’t complete his online course because the internet was not working so I’m guessing people who make sacrifices for our country aren’t important and the crazy part they are still charging us for no internet. This is a breach of contract and we will stop all future payments because we will not pay for no internet. Then you call the customer service number and they ask you why you’re calling and hang up on you. No matter what button you press we’ve tried it all to get through to someone and nothing!! This is the worst company ever! If it wasn’t a contract company we would’ve been dropped them a long time ago and I will advise everyone we know to not go with this company.

I received messages that you couldn't access credit card info. I contacted HughesNet by phone. When I punched in the information needed it wasn't received. My voice messages did not connect and neither did punching in phone number. You a problem there. The next day I finally got through to a person and he was helpful. Also, you should know that since I don't receive a paper invoice, there is no way to know my SAN number which was needed to enter into my records. In other words l need the SAN to find the SAN. Anyway problem solved.

I feel like the technician that came to my house to install services was rushing through his work because he didn't want to be here. I've contacted HughesNet several times and keep getting told my connection is perfect. If that's really the truth then why does my Xbox One hard wired tells me I only have 8.9 Mbps inside the house? I'm really unhappy with my service.

Had some issues with my internet and updating my service. It took a while to get connected but with all things considered not too bad. He fixes my problems to the t. They was very friendly and helpful. Thanks for your help.

I updated my account information and now my internet is not working. You got paid and I didn’t get my internet. What’s going on. Please fix this. The agent was helpful and kind but I need my internet. That is why I paid.

My billing is always wrong I always have to call every month and they still get it wrong. I am very upset with HughesNet. My phone never works right and a lot of times it does not work at all and I have have call in to report it not working. I would like if a representative someone that speaks English could call me so I can get some of my complaints handled. Name Florence ** (phone # **).

When we first started with Hughesnet it was great, fast, could stream quickly, download a book in minutes. The last 18 months or so the above is almost impossible! It was this way before covid19. We have purchased items to boost the internet but nothing works. If the service doesn’t improve we will look for other options. We are not getting the service we are paying for. Thank you.

While the Customer Service Agent was very helpful, the internet is LOUSY. I started with basic plan 2yrs ago and after situation changed and I needed to be able to work remotely once in awhile and kept buffering and throwing me out causing me to lose my work. So I upgraded to the premium and still have LOUSY service and an even higher bill. No difference whatsoever. The HughesNet answer, "Take all your devices off the Wi-Fi except for the ONE you are working on (prepandemic) and should be better." On their commercials they show multiple people on the internet. FORGET trying to watch Netflix or Amazon that ain’t happening, will just repeatedly buffer. Now with child in house homeschooling is inexcusable that this service is sooooo LOUSY!!!

I was a little harsh in my earlier assessment. Probably too tense over the corona virus issue. And because without an internet connection was unable to resolve my issue easily enough. The agent was courteous and did her best to satisfy my issue. I do appreciate the Hughes service in my rural area and have been a customer for over 20 years.

Been over a week now. Can't use Hughes internet for nothing. It's 11pm now still can stream or get online, support emailed me.Told me all is good on their end, but it's not on my end. Can't do anything and I'm locked into this for 2 years. Money down the drain, they are taking our money!!!!

When we signed up were promised 20GB Guaranteed Rate the salesman said over the phone, and there were no data caps. Signed up for the promo 2 years (03/08/2019) when installed, maybe we get 2MB sometimes not even that on a meter connection. This is (04/10/2020) still the same, over 5 calls to tech support to date. More lies. Keeps stalling. Never fixed. Everyone we talked to doesn't recommend this company and neither do we. Check documented calls for accuracy. Still paying, considering league auction.There is much more, to much! Regards.

The service is horrible. I got hung up on 3 times. Took 3 hours to get nowhere. I haven't had Internet for almost 2 weeks. Technical support couldn't help then I was told there would be a 300 dollar service fee. Hughesnet are just professional thieves. I will be cancelling the service and not paying them another dime. To charge a customer to service their equipment is garbage, just like their service. Never use hughesnet again and I will ensure everyone I talk to does not use hughesnet.

Each time it rains I lose internet. I subscribe to Dish Network and lose that signal on very rare occasions. Your customer service is terrible. Either no response or answer to all issues is to increase amount of megabytes or whatever which just equates to more more in your pocket and continued sub standard service for me.

I called. Never spoke with a human! Waited for about 30 minutes. This is the worst experience with internet I have ever encountered. Constant buffering. Bandwidth Is terrible even with the TV closer to the modem. I pay almost $100. a month for this service and I use the word “service” loosely.

Internet does not work. I want someone here to fix it. I should not have to pay when service does not work. I want someone here immediately to fix problem. I want a phone call to try to resolve this with someone that knows what to do.

I was called and told them the problem and they wanted me to get on laptop to diagnose. I don't use the computer, my son does and he was not there. I just want someone to come out and they told me they would charge me. Internet been out 3 days. Just poor service.

I received an upgrade to my internet service. The lady who helped me was very professional and accomplished what I asked in a very short time. I found the menu easy to use and it got me to the right person to help me on the first try.

Was supposed to be called back 30 min to an hour. Still waiting for all 3 hours later. Not happy. Also needed my new receiver next day delivered. Was denied. I’m a 20 year customer. NOT HAPPY. HOPE Y'ALL ARE!!

She answered all my questions about charges on my bill. She explained my billing and billing cycle. Plus she called me back when she said she was because when I called the phone was having technical problems.

Hughes Net charged me for equipment that was returned, the lovely young woman helped me and was truly friendly. She does an awesome job. I am no longer a customer because frankly my internet never worked at all.

Tech spoke broken English and never understood my problem and when the phone became an issue gave up calling me back. I am trying email this time. I wonder if Hughesnet executives would keep it themselves if they had to waste so much time waiting on service.

Can’t watch Netflix. It just buffers every minute. I thought it was fixed because while he was on the phone with me it stayed on for 5 minutes but when I tried to watch it later it didn’t work so I’m still having the same problem. It works with my hot spot but if I’m paying for your service it should work.

When I called the first time they were unable to repair because I was unable to connect to the wifi at the time. I have called back 3 times since then and have been kicked off the call because of wait time on each call. This is NOT resolved and I have not even had this for 1 full week.

The young man that helped me from the Philippines, He gave me outstanding customer service, I have worked in the customer service industry for the past 30 years and he went over and beyond with his help which is hard to find today. Thank you for hiring professional customer service workers.

I called and contacted Customer Service. The agent I spoke to was very helpful and courteous. After I explained my situation and what I needed, he connected me to the billing and payment agent who was also very accommodating. When the agent viewed my account information, he told me that I had called and made arrangements last month for an extension. In all honesty I had forgotten that I had done this. He was very polite and positive and didn’t make me feel as stupid as I felt. I am very happy with the results and won’t hesitate to call again.

Service representative guided me through Chrome to create my Hughes account and to access hp laptop, Hughes usage utilities, billing etc. Being a first time user, Makesha **, was patient, knowledgeable and courteous. Although it was a long wait to speak with a Hughes rep because of Coronavirus impact, I did not feel rushed while all of my issues were addressed.

HughesNet thinks it can do no wrong. Your service is deplorable. I would NEVER recommend your service to a person that I cared about. Using your service is beyond frustrating. You are all arrogant. I cannot do my work from hone, and you do not even care. I asked the guy who installed my system to put in an extender, and he said I didn't need one. I can only use the system if am literally hovering over the modem.

I called into Hughes Net after looking at bank statement. A large charge after closing my account and sending back equipment. I spoke to Esmardela. She was very nice. She confirmed they got the equipment and told me I would have a credit in a month for the 215.00. I had an account with them since 2006. Problem resvolved.

Don't really have anything good to say. It seems they care as little for their employees as they do their customers or their employees would do a better job. It took 4 contacts to get my information corrected. Hughes Net rapes you on the price. It's not worth what you pay for. You should get more. They can get away with it because they are all that is available where I live.

I originally called on Sunday April 5, 2020 or Monday April 6, 2020. My internet and phone line was not working. When we talked to the representative we explained the problem we were having. She set up an appointment for them to come out to fix it on April 7, 2020 between 8 am and 11 am. No one called or showed up so we called back and talked to technical support. They told us that they called the home number which is **. They didn't call neither one of our cell numbers so naturally they didn't get thru. So far No One has tried to call my cell number which is **. My husband's cell number is **. His name is Timothy. The internet and home phone are connected to each other so one will not work without the other.

I became a Hughes Customer in 2018. I paid my bills regularly and in Nov 2019 I moved and was able to pause my service until I was in my new home. In February 2020 I was in my new home in a manufactured home park and called Hughes to set my service up. When the technician arrived he wanted to install the service into the side of the home which I found out was not allowed. He then wanted to cement in in the ground which wasn't allowed. He put in his notes that because of the way Hughes worked and the way the park's policy was I was unable to receive the service.

This is not worth my time. I am very much over Hughesnet. Worst Internet service Ever!!! No help on anything. No service use in the last year. Will not ever have this service again, and won’t be recommending it to anyone.

Canceled the day we got it because it doesn’t work.... You have the worst customer service in the world... Please send my box to **... I have made multiple times of phone calls and also emailed. You still can’t get this rectified. Thank you. ** my phone.

Both my wife and I work from home currently. There is no way to virtually meet with our respective coworkers at the same time without lag or cutting out of service. There is not a way to stream anything, or use WiFi cell service, or use virtual tools, even with 25 meg speed. Rain or snow or fog bring everything to a halt. Help!

I decided to up grade my service to 5G during the Covid-19 panademic because of slow service. I was not told that there would be a $100 service fee for this upgrade. If I had of been I would not have done this at this time due to no work because of the economy shutdown. Please look into being able to absorb some of this.

The rep I spoke to was very helpful. High5 for him. He was able to upgrade my plan with 3 three month trial time frame. Great job did your job to the fullest very great full at this time with this. Covid 19.

My HughesNet service at my home is unacceptable. Customer support Alexa, 04.06.20 is Fantastic. Ref No. **. Together we came to the conclusion that I could terminate service without the $400 fee. But since our conversation, HughesNet has sent me an email indicating I will owe the early termination fee. I called HughesNet again today and confirmed there will not be an early termination fee, but declined to back it with an email. I do not trust HughesNet, and not having our conversation's conclusion in writing, makes me uneasy.

Horrible customer service. Took 3 different numbers and over 2 hours to speak to someone. Offer $20.00 off for 6 months after repeatedly asking if they had any offers to help out situation because of Covid19. Then want us to sign a new contract. I declined. Then she Took their offer back and the supervisor would not talk to me. Then you find out you are calling South America. Despise this company but but have no other services available to us and they know it.

Upgrade. The customer service lady was very polite and spoke clearly. I have hearing problems but I can understand everything clearly with her. I am very happy with my conversation and she was a great help. Thank you so much and I would definitely recommend Hughes Net to all my friends and family and I would also recommend hughes net to all my co-workers. I work in a large factory there. Again thank you for all your help during this time.

The man I spoke to did eventually solve my issue by cancelling my service but at one point he told me I couldn't be credited for the time my service wasn't working unless I kept my service with them. I was very upset. I cried.

I called ONLY for my acct #. Gave her my address, blah blah blah. She gave me the account info for the CANCELLED account we had at a different location. IF YOU WILL EVER GIVE ME MY ACCOUNT INFO I WILL PAY MY BILL. If my internet is shut off because I can not register, I WILL BE VERY UPSET.... as I am now after waiting online FOREVER.

I was asking for a 3 month free upgrade because my grandson has moved in with us with schools being closed due to Covid 19. He needs a high speed upgrade to access the online school tuturial to finish his senior year. I heard about these free upgrades on the national news. The agent I talked with explained all about upgrading to gen 5 but I would have to pay extra monthly and rent the free modem and sign a 2 tear contract to get the reduced monthly amount for the modem rental of approx. 9.95 per month. We are retired and on a fixed income and can't afford to pay for and upgrade. As it is my computer was purchased in 1998...it's old...I'm trying to find a reasonable computer for him to succeed in his studies. I can't commit to more charges at this time, I was reaching out for help. Sincerely, Susan **

I was disconnected about 4 times also a lot of static. I would like to know how long I have had this service and how long was the contract for. Also if you could do a better deal on the WiFi. I know there are better deals out there. I'm paying 61.00 and the service is very slow.

Waiting for someone to call me back to get a time and date to move my satellite to my new house. I'm waiting for someone to call me back. I called yesterday. I was on hold for 2 hours and 26 minutes and they said they would call today and they have not called. I am waiting.

Slow internet - She was very kind and understanding. There seemed to be an overload on the system. She ran tests and told me she couldn’t help me. Wasn’t her fault. She tried to help me. We need better coverage. I will be looking for another provider.

I had trouble getting through on the phone to start with but when I finally got through Mario ** was awesome. He helped me and fixed my problem. He was helpful and polite. He made sure everything was okay before hanging up. I am very thankful.

I called yesterday and told the tech I have not gotten any email since Fri @ 4:47 am. She told me to hold and said everything was perfect on HUGHES Net end. It was a problem with APPLE and to contact them. I was on the phone with Apple’s Senior Tech for over an hour. He was TERRIFIC! He checked everything he could think of. Then he said to call HUGHES Net because it was an internet problem.

Had since July, service has been very poor. Can't watch movies or stream videos. Stop and buffer constantly. Called many times. Hughes Net needs to reimburse for this poor service with phone and net. Instead you want $500 to get out of contract. Reporting to BBB.

Was Signed up for service without knowing it was Hughesnet Satelite service. Not offered any other service. Service installed 12/31/19 at new house. Noticed slow response times and streaming problems right away. Have called 4 times to try for resolution. Satisfaction not attained. My wife and I both conduct our business online and need real time responses. My wife also manages her elder sister's financial and medical records and needs real time responses as her sister's records are located in Texas. Wish it had never been installed. Never use a Satelite Internet service if possible.

I had a 2 year contract, which I honored. However, if you want to cancel your service you can't. You can't on the internet, I tried everything. They won't connect you over the phone and to date email and letters through the USPS have not worked. Whatever you do, DO NOT LET THESE THIEVING JERKS start a draft on your bank account or credit card. You can't get rid of them. Oh yea their internet service is so sloooow.

Very dissatisfied with the performance of product. Gave it a 7 day trial. Disconnected it and went back to Xfinity. Download speeds were unsatisfactory to stream movies, download to Smart TV, tablets and transfer speeds to VOIP appliances. I will return the Modem and cables to Hughes Net, all I need is a delivery address.

Called tech support asking for a technician, explaining our line was accidentally cut. After an hour of troubleshooting we were told the problem was probably a rainstorm in California (we're in NC). Did you not understand the first thing I told you? Our line was CUT! So we have to wait & call back tomorrow to see if we can get on, if the rain in CA is over. Then they'll send a tech.

He was very excellent in what he was talking about and very patient as well. He was very courteous and when we got disconnected that he called me back. He was a very polite man. I would recommend this service.

During these hard times and shortness of staff, I was still helped by "SAM" who fixed the bandwidth, and arranged for a refund of lost days using the internet. During these days of home sheltering their help was much needed for my mental health. I needed contact with the rest of the world.

Bad service. They didn’t answered me and hung up on me when I’ve been waiting for 40 minutes to get a live agent. I need for someone to move my satellite from where they installed it. It was to a designated area.

I had to call 3 times, with over 10 min. wait times for each, before I could get my payment method changed. The system would not successfully process my card until the third person. I-still am not sure if My monthly payment went through 3 times or none. Also the first person I spoke to by far was the slowest, least informed person I have ever spoken with-ever. I’m sure he must have been new. I never give negative feedback. I expected long wait time due to volume these days and that was OK but I had to wait a long time 3 times! Hope you get it ironed out and I hope my payment was processed successfully.

MONEY HUNGRY COMPANY!!! Your worker kept me on the phone for 3 1/2 hours. I did everything he wanted me to do on my end. When none of that worked I asked for a technician. He told me I would have to pay 125.00 dollars. NO!

After trying to reach customer support for 6 days, I finally got though on the 4th, on the phone for over an hour. Issue was resolved but it only lasted a few hours. I am paying $130.00 a month & still have no service!!

I've been laid off and am waiting for my unemployment to go through. He was able to give me an extension to make sure my services dont get disconnected. I need internet as both my kids are basically homeschooling because of the Covid 19 stuff going on.

The worst internet service does not work. We thought we were going to get better internet service due to Covid-19 since we will be in the house working from home. We can’t open emails, participate in Zoom meetings, etc! Worst experience I have ever had with any company.

I have not had service since Friday. I was told someone would call me within 24 hours and I have tried to reach you all so many times at different times of the day and night beginning at 4 am and I still have nothing! I need my service to work from home and you all are preventing me from working! Can someone please help me!

The lady on phone was very rude and don't wifi is private. That upset me. I hope no one do anything if it being public. When set on my tablet I did not need a password. I first call in because no internet for 2 day due to new box and right she got phone me I got internet but was concerned it said it was public and said it not.

He was very professional and very helpful. Very nice to work with and he told me exactly what was going on. But I am still having a problem with my kids. He said I had 12 left and I only have three. And I got my 20 GBs yesterday. I understand what happened but I would like to know where the 12 is and I don’t wanna wait for 20 minutes. I understand you’re very busy. Thank you.

Being on phone on 4/3/2020 for over 2 hours 15 minutes. Was told it would be back in 24 hours. On 4/7/2020 still no internet. Now sending a tech out. I haven't had this service for 2 weeks and they want me to pay for equipment to cancel service. It their fault and their problems.

Why am I not getting internet for the tv I just hooked up. My service keep saying it's connected but it isnt. Check my router and unplugged it but not showing anything. All my other tv in my bedrooms are working but not the new tv I just hooked up together.

I am not able to do any streaming, no live videos, no Netflix movies. I have called. All they say is, "Nothing we can do, so you need to get somebody on it real soon." I want to get in and shut my service off. Don't want to pay for something I'm not receiving but they're not allow me to do that.

$148.00 dollars a month for .06mbps speed when I am paying for 15.0mbps and Hughes Net won't Credit back any money. Terrible customer service. Talked to at least 10 customers service representatives over the last two months with little to no help.

Pay my bill and reactivate my Account. I talked to Mike **, Jesse, Marcus, Brett (Business). 11/13/2019, we paid $137.78, & asked to be put on "pause". We Winter in Arizona. No Bill's were received. We got a letter stating if we paid $151.11, our account would be restored.. I spent all day trying to do that, Yesterday!

My experience was great! Thank you so much!! The person who helped us was remarkably well knowledgeable on what he was doing and was able to help us with everything we needed. He was very paciente and kind hearted. These are tough ones yet he was still kind.

The salesperson flat-out lied about how much data I would need for what I wanted. Even when I should have had enough data and plenty enough speed for what I wanted, I had such excessive buffering that it was impossible to watch a movie from any site.

Service has turned into crap. Can’t download a simple picture with it on my cellphone. Set up the online account. Can’t login to it. Have to create another one. Called six months ago and was given a case number. No call back. I don’t have extra time to deal with this crap.

The gentleman that did the installation came to my door and knocked. Showed me his badge, explained what he was going to do and asked if that was right and I said that it was. He went right to work, checked the phone, checked the TV, explained how the phones and TV would work and computers. I was extreme impressed with his appearance, he was clean and neat. He also was very polite and well mannered. When He left he thanked me for joining HUGHES.

My TV keeps buffering. I'm not happy with the service. I called numerous times. I thought it was resolved, but it wasn't. I think I need to find another internet provider. I was on hold for 1 hour and the phone hung up. Then I tried the chat line and that stopped on me. I'm fed up with this crap.

I was very pleased with the help from Gorje from India. He was so helpful and walked me through to get my internet back up and running! I have to add that he was very concerned about our situation with the Covid 19 that's threatening all of our lives! Praying for his country and ours! Hope we all overcome this! God bless and stay safe????

I was assured by all HughesNet persons, my wife would be able to find work from home, but that was not true, she had to go back into the office. Also was told Dish will bundle with HughesNet, to save me money, when the install was completed. Dish told me that also is not so. It's very frustrating to be told these things on a recorded line, and in both instances were wrong.

Cannot get on internet with my phone or to stream movies. I do not think it fair for me to be paying for a service I am unable to receive. I waited on hold for 20 mins and then the call was disconnected. How do I get out of the 2 year contract? I understand why it is slow but I should have been warned on the possibility that I would not be able to use internet because Hughes cannot handle all the users. I want my money back. I’ve only had service for a month.

The lady was very helpful and nice. Tried to solve problem but the problem still exists although there was a slight improvement although she worked very hard. Not sure if I want to continue with HughesNet. Have had this problem for a long time.

I tried to resolve my issue with the chat. I did it online chat and during the middle of it we lost connection so I was not able to finish the transaction online so I called. The representative was very helpful. At first she wanted me to buy The upgraded equipment but I told her that the other representative had offered the equipment free and she was able to work it to where I got the equipment upgrade free and I want to head and upgraded my line extra $10 a month for the extra 10 GB. She was very helpful. Experience was very pleasant. I look forward to getting my new equipment with my upgrade.

We have been trying to disconnect our internet service. We were told this was a faster internet and our Grandson would be able to play his ebox. Not true, they lied to us. So this is fraud. We have been trying to disconnect since March 13th. We want it DISCONNECTED. We are not paying for it. We can't use it for what we wanted it for. He CAN'T even get his online school. He has had to move elsewhere and use theirs. I don't need the internet at all. We don't even have it hooked up. Disconnect it immediately. Thank You Donna **

On my computer it kept on saying my account has been suspended. I called Hughes Net and talked to Robbie. He looked up my account and found that my account was just fine. He also explained to me about scams on the internet which was a big help. Thank you very much.

Ref **. This was a call with Account Management. Spoke with your Mathews **. I am still awaiting for his agreement confirmation. As resolution to my situation he offered me 50Gb for $69.99 +$9.99 (modem rent+2.00(approx) tax per month for one year. I received a confirmation notice for the total amount of the 50Gb with no discount. Therefore I am still awaiting for his confirmation making his word GOOD!

Internet was down, antenna or modem not working. Did diagnostics with Hughes Net Support. Found roof mount antenna not functioning. Support tech made appointment. For next day for replacement. Problem solved. Technician at hughes very helpful and patient. Happy with results.

When professional efficient installation within 3 days there was a problem I called in about because I could over half the time not receive or get phone calls. If I got a someone called from outside to me they at we would be cut off within a minute or minute half and they would call back. If I tried to place a call the text screen shows voiced unavailable so I tried texting. Can't get back to go either capture fry a game well. After about 10 times it might go and it might not. I am not going to pay on my limited income from social Security money for service that I don't have over 50% of the time.

After many years of substandard service (slow speed) and many calls for support I gave up on Hughes. You can get fast speed on a land line for a lot less money. Fought for years to keep your prices down and lost. I canceled you yesterday after about 3 hours of waiting on the phone only to get a person and then put on hold and then be disconnected!! I hate you almost as much as I hate AT&T. Horrible company!

I have called your company several times, and with each call have learned more about what is expected of me, but not what I should expect from you, at least not in whole. At present I am having concerns that make me not too willing to tell friends about my new phone and data company. You.

I had the best person in Ms Shannon when she set up my internet account and scheduled my installation for today. Also I had the best installer today. He knew his business and his job. He was very courteous and I would recommend his work to anyone. But I’m not very happy for all that has happened since. Ms Shannon took $74.98 from my bank account last night at 7:16 pm and then this morning someone else took another $74.98 from my account at 7:21 am. I have been going back and forth from Dish to HughesNet and nobody seems to know who my account is with or how I can get my money back. But as far as Ms Shannon and the installer they can do work for me anytime. Someone needs to call me. I would appreciate it very much. ** Thanks.

The contact at HughesNet was very courteous and helpful. However, we are still experiencing an extreme amount of buffering. We haven't been able to watch a show or movie without an extreme amount of interruptions. Please fix this problem or we will be forced to discontinue our subscription with HughesNet. Thank you.

I’ve been trying to suspend service since March 22, 2020 when I had to return to Canada because of the coronavirus. The number to call does not work from Canada and all attempts online have been ignored. Even though I bought the equipment I’m thinking of canceling the service but I can’t even do that because I am not getting any response back.

The HughesNet we have is terrible. My children have to to e-learning for 3 more weeks and can't even finish this weeks because hughesnet isn't offering a special during these trying times. Due to schoolwork we have run out of high speed internet and the only way I can get their work done is to upgrade my service. This is crap.

I didn’t like having to wait entirely 30 minutes to load up on my desktop & phone or any of my devices. Poor service and you all should have cut me off over my service over a month I requested to be done. I will pay the rest of bill.

Let me be the first to say I was having trouble and I was introduced to Rodger one of you all troubleshooters and he did an awesome awesome job. I was super impressed with his knowledge, capability. Hey you got you a super winner on your team. I want to tell you he practice patience and with me. That goes a long way. He done a great job once again and I just had to let y'all know and Rodger is and also a master to you all's company and could be nothing less than a credit to The Establishment. May God bless him and his family and I pray that through him you all be blessed as a team. Have a great day.

Was sold service that does not work. It takes me several hours to do what I used to do in 10 minutes. Tech support hangs up on me after putting me on hold FOR 30 MINUTES TWICE! I can't even buy more service. So, I have a two year contract with a communications service that can't communicate. What's the problem with your salespeople and tech support? You really make Dish TV look bad.

I've only had my service 4 days and haven't been able to use it a single time. It won't stream. Realized I had bad modem, now I can't get thru to customer service/tech support to get a new one. Phone hangs up on me. Completely worthless.

Everyone is always very helpful when I've called in on my acc. and the installation techs I've had 1st time and after few months I had to relocate. So they move service. Were very nice and did very good job. Thank you.

This company is the worst when it comes to customer service or handling issues. Had service hooked up about two weeks ago and the service has never been right. My family and myself can be in the same room as the router and while on internet will not connect and just spins sometimes won't even connect to the internet. Have been trying to cancel since second day and keep getting hung up on when calling the company.

It took over a week to actually reach a person to cancel the service for my deceased Aunt and get instructions on where to return the equipment, if necessary. When I did, the first agent at Hughesnet, said it couldn't be canceled by me and that my DECEASED Aunt needed to cancel it!!! When I talked to her supervisor, he said he would get the service canceled but I would have to wait 30 days before cancellation would take place because my Aunt could CHANGE her mind and want the SERVICE again. I asked him what part of DECEASED-DEAD did he not understand!!! He then proceeded to tell me, a box to send back the equipment (which was the reason I called) would be shipped to me in 30 days!!!

The tech who came out was very very good, but the service is very, very poor so we want to cancel our service as soon as I can get in touch with someone. Thanks. We need information as to where to send the modem.

The employee was doing his best to assist me. This is an on going issue, slow internet! When I need to work - I need the internet at that time. I shouldn't have to call to get a service going. We live in a rural area and there are not many options for companies yet.

In November, I put our service on vacation after moving out of the house where the service was located. We thought we would have a new place by April, but that hasn't happened. Hughes rep. did not explain that we would still be charged $17.00 per month for the equipment. I would have sent it back if that information was share. We were guaranteed a price of $54.98 if we reactivated the service. Last week I called to cancel, and was on hold for 30 minutes, finally giving up.

This is the worse internet I have ever had. Dial-up was faster. It is very expensive and a big joke. I can’t wait to get rid of it. I would NOT recommend Hughesnet. I had to go to my sister's to download pictures. She has high speed. It sure isn’t like their commercials. VERY DISSATISFIED.

It is very sweet that you all are understanding and helping at this time. With every single day that goes by you are so awesome and very good at what y’all do. And please keep in mind that God is great and will bless y’all forever and always will have you in our prayers. Love this company and have a great day.

My modem stopped working and had to be replaced. I am being charged $125.00 for this and I do not feel this is fair. It was your Equipment!!!! I have tried calling and cannot get thru to talk to anyone.

Billing service. Call was answer fast and quick, got help, he was friendly, nice and able to resolve the issue. Very satisfied by his help. He did everything he could to help resolve the issues. He asked questions to make sure everything was taken care of and was there anything else he could do. Was very helpful. Thank you very much.

Don’t waste your money. I have poor service with Verizon due to a metal roof and thick adobe walls. But it is still better than the connection I get with Hughes. (Or should I say don’t get.) $85.00 a month for nothing. I’m not a happy customer.

I signed up when we moved in to our new house.. They took all my information over the phone. Every time I had to call them due to the internet just sitting and spinning they had the wrong information on my acct. #. They would update it every time and when I would call back same story. Very frustrating and I don't recommend them at all.. Twice as high as any one else and the service part sucks!

My debit card had been compromised by scammer and I had bank cancel it and send me a new one with new number.. During the change I had overlooked contacting HughesNet to give them my new card number making my payment insufficient. I got an email, called HughesNet and was greeted by great young man who was very pleasant, courteous and understanding... Took care of my problem and spoke very clear and articulate. A pleasure to speak with.. I believe his name was Ryan.. Thank you.

Not sure what his name was, but he was the nicest and most understanding person I have ever talked to. Very friendly and helpful. He is definitely the type of person that HughesNet needs to keep on payroll. He made me feel like we weren't just a number, that he really cared during this terrible crisis going on in the world right now.

David was very kind and knowledgeable. I spoke to him over the phone and he helped out a lot. He guided us through the process and was very patient. Very professional individual! Gave us tips about Directv. He is good at what he does.

The operator was very happy and nice and very well helpful to me and my family. He deserves a 10 on everything. He was considerate and patient in explaining everything To me and my family. I would like to give him a big and great job.

Waited on hold 25+minutes but understand the delay due to the current crisis in the United States. Very informative customer service representative, very knowledgeable and quickly answered all my concerns. Took care of my problem. Quickly. Would highly recommend service to friends and others.

Very poor service. Bad customer service. Service has not worked correctly since installed. Took a week to get a tech to repair it. Then had to call 3 more times. Still did not work. Would not recommend to anyone to purchase this service.

HughesNet installed the satellite last week March 21. It was pouring rain and the installer (Tom) mounted the device to the roof. I do not claim to be a expert, but the satellite is pointing through our big oak trees. At its current position it can't receive signal through it, and my DirecTV would not have gained signal and had to be moved. When the installer got done he showed me how to check the signal strength through the (system control center). (Tom) said it was good, but then I tried to stream the TV. It did not work and continued to buffer. I stressed my concern about that and (Tom) assured me it would get better over a 24 hour period as it downloaded.

When ordering this service I was overcharged. When asked to have the difference put back on my card was told "no I could have it credited to my account." Why would anyone want to keep this service. It is too slow for the money. Dial up was faster. This service is awful. It takes 4 hours to download and they are too slow s to stream a movie. You would almost be better with nothing at all. Please seriously reconsider before selecting this HughesNet as your internet provider.

I had no internet all day long, I call three times and go someone that couldn't speak good English and also it was static on the line so you could not understand just what she was saying. I would like to see good English speaking people answer the phone when you contact them.

Was overcharged 250 in February. Was told it would be refunded in 10 days, never refunded. Called several times. No answer. Then called today and put on hold for 2 hours. Ask for service to be canceled. Told would be charged $100 to terminate early then received email stating will be charged $400 for early termination.

Internet is not working fast when I need to log on to do homework and watch Youtube videos for homework as provided by the teacher is always freezing up. I need to speak with supervisor about this contract that is not worth paying for 75 dollars a month.

I was charged 30.00 after being told I would not be charged. Account was paid. I want my money refunded. I would like a phone call immediately regarding this matter. Very important. I should not have been charged a phone call please. Thank you.

Had to cancel my service due to an emergency situation after 3 years. Customer service was abysmal. Despite my tenure, I was told I would be charged 300 plus dollars. They conveniently lost my address and had to contact a supervisor just to get some resolution in the matter. It took no less than eight phone calls in order to do so. Kept getting Representatives with severe attitude problems and no interest in helping out. Had to turn off automatic payments and remove my payment method in the hopes I don't get charged $300 while unable to work due to the whole covid-19 outbreak. That being said, I've been trying to get this issue resolved for over 2 months and - no - I would not recommend this service to anybody. I would sooner switch back to dial up than ever go back to HughesNet.

When I moved from old address I kept service going for my ex-roommate. She called in panic because her wi-fi just said no signal even tho main receiver box was working and lit up. Her phones were acting up also, wanted me to call. When I spoke w your rep he was very nice but unable to help me after confirming the service was still up and running, because he needed to speak w her while she was at her computer to try a few tests. This encounter was satisfactory.

The representative was very pleasant, kind and helpful. He walked me through my problem. Relaying me step by step how to correct it. He gave me information and was very caring. He also gave me information on receiving use of my internet service at specific times of the day. Thank you for having such nice people.

I have been very disappointed with your services... My contract is up in July.. What would I be charged to cancel 4 months early? I don't believe I will keep service that I can't use.. Please email me a response.

I called several times for help, they would refer me elsewhere. Our internet signal is terrible. We purchased a booster at Walmart which did not help. Finally after close to a year, we contacted a local internet business and had them install for us. Now it’s been 17 days, and I have been unable to get Hughes Net to stop their service. I have called and no one answers. I have gone online, and get referred back to phone service. I have emailed as well. No response. I refuse to pay for their service when I have tried for close to 3 weeks to get it cancelled. Mar 12 to today, Mar 29.

HughesNet is absolutely the worst internet I have ever experienced. Called in told them how slow it was they upgraded our service in which it did no good. I have been trying to call back to complain but unfortunately we have hughesnet for our phone service as well and can't make a phone call half the time, it either gives us an error message saying it can't connect or is so slow everyone sounds like robots then it disconnects us.

Customer service is, well, there isn't any really. It's never their fault and it's always yours. When they do talk to you, your issue must fit within their script. If it doesn't, you're history. You do NOT get what you pay for. Their internet may suck, but they never waiver on their billing.

can't download movies or tv due to terrible speeds. Takes 3 and a half hours to watch a movie, unacceptable!!. I've complained to tech support 2 times in a week. No one has contacted me about this issue. It seems to me that your co doesn't care about customer service.

Bill and date for termination. The wait was unbearable. Our rep was very sweet but it took endless wait times for him to get any answers. We will see if what he told us will come true. If it does I will be very satisfied.

Computer was indicating that the connectivity issue was caused by Hughes connection. In calling and holding for 20 minutes, your tech indicated to me that I should go on the Internet and do my troubleshooting there and at termination of conversation, she asked for my email address so I could respond to a survey that would help her. I responded by asking her how was that going to happen if I had no internet. She indicated that she tested equipment and all was good. Wrong! Being relatively new to having the satellite, I was not sure what to do. I finally just unplugged and reset. I now have my Internet back. I'll know to try that next time before wasting my time with a tech who either was not understanding what I related to her or for whatever the reason did not carry through. I understand that we are all going through very difficult times but was not satisfied with my experience.

OK, here we go. I am in the IT profession and am taking care of my ailing mother during this pandemic. Her cardiologist and other doctors are now only doing Skype or FaceTime virtual visits. She had purchased 10GB of service in January and I upped it to 20GB a few days later. Since that time, she apparently is going through that number in 2 days. She does not have Netflix, does not use Facebook, and is not a gamer. She lives remote so there isn't anyone "stealing" service. For the month of February, she was getting less than 3MB/second. Some times when I visited I checked and it was .66MB/second. I called Hughesnet and they did nothing but say sorry she is using the internet. I went ballistic.

I was very pleased with the service I got over the phone today; for about 20 minutes. Now it's back to not working or barely working. In general, HN had been a great disappointing from the beginning. I regret getting it. All those commercials about how fast and reliable it is are a joke to me.

Very helpful and understanding regarding the coronavirus pandemic and its impact economically on my family. This call proved that HughesNet cares about your customers' wellbeing. It was a pleasurable experience as well as helpful. Thank you for your patience regarding this matter.

I feel cheated by Hughesnet. It is the worst consumer experience I have ever had. Can't wait to change service to a company that is fair and easy to navigate. Can't even submit a review without it being a hassle! What a joke!!! So mad!

I was told we had used up all our data. I was not aware we had a limit. Jessy ** was very patient and explained everything to me. I was satisfied with his explanation. However I am not happy with HughesNet. It is slow.

My service sucks. No signal half the time. Can't watch a show on Netflix without losing signal several times. I'm about fed up with it. If the service doesn't improve I will stop payment. They mounted the dish up against my 14x28 metal storage bldg. The bldg is blocking part of the dish. Also dish is so low to the ground. It's below my mobile home.

Called in. No issues on your end but the issue still exist on my end. I don’t have an issue paying my bill but would like to have service. So I will be asking for a credit 'til the issue to resolved. Sent a tech and you will see the problem.

Credit card ref#** wish to receive monthly statement by mail. Will not be charged $5.00 to have it mailed. Also received statement from credit card on 3 27 2020, when bill was due on the 19th, was charged $26,50 late charges, also was told 1st month since new customer would be $18,00. Then this shows charged $70,92. Was down after installation 5 days and was supposed to have credit for that, please advise or come take out service, had roof damage along with constant phone call concerning the matter, immediate attention please,.

I have been a customer on and off since 2009. In the past two years your service has deteriorated. I cannot download a YouTube file, no matter the time of month! Your service really sucks! I am looking for an alternative. Fred.

I wanted you to send a bill for your services to the address above. It took me 20 plus minutes to get your person to do this. I do not understand why yous have a problem with this. And it over an hour to get to reply to my call. I did not like whole thing!!!.

I am a great admirer of all that the US provides as a country and world power. What is not possible to conceive, is a company of a forum like HughesNet, which is in Brazil and does not provide a quality service ... Sobro always with terrible quality of the company located in Brazil at HughesNet. This month alone we wait more than an hour trying to request or repair the signal. Only this month the speed tests did not exceed the speed of 500 kbps others with 060kbps for a contracted plan of 15 gigs ... I am very unhappy and frustrated ... I am translating to english on google translator and forgiving me for mistakes ..

HughesNet is horrible. Although after speaking with Joshua yesterday my understanding of how satellite WiFi works, I feel I would never recommend Hughes to anybody! It’s really horrible for what I’m paying! Plus installation was poor & he tore up my yard!

I had a difficult time speaking with the representative due to it sounding very garbled. The representative was talking clearly, but the connection was faulty. I was satisfied with the outcome. Looking forward to having more data speed. Thanks for the help, and giving me a discount for three months.

The woman I spoke with was very knowledgeable, had the patience of a saint while I tried to figure out how to do on my end, what she was explaining. With our phone connection crackly sounding, it was often difficult to ascertain what she was saying. I needed to register for an online account so that I could pull up information to set up a new iPad. She patiently repeated what I couldn't hear. Together, we resolved the problem and all was fine and well.

Our internet is slow and at times our wifi just disconnects. We depend on it in our area for phones. We live between towers. When out of our area we can can use the phones fine. I was sent sent some paper by engineers but cannot access the site. My internet says it isn't a safe area to visit.

Updated on 12/29/2020: Throughout my time as a customer of Hughesnet I've experienced slow buffering, reports that there is no internet service, and inability to watch any video content without frequent stalls and drops. I have followed the suggestions of the folks I got on the help line, when I got anyone on the line at all, but nothing lasts very long. The very patient man who helped me this time suggested a service upgrade, costing about $50 more a month, could help. I'll wait and see what I can find at a better price.