HughesNet Reviews

Service tec said they would call back the next morn to help after I waited 2 hours with test and such.. Never called or fixed the problem. I still have very slow download speeds. I dont call back. I dont want to waste my time.

Hughes Net installed a faulty part. After several calls & inability of customer service to fix, a serviceman came & replaced the faulty part. Hughes Net refused to credit us for months of lack of service due to this faulty part. (Gave us credit for 2 weeks of "outage". It had been months.) Service is lousy.

HughesNet was a drastic disappointment. In good faith we sighed up for a 2 year plan. Our service was lousy from the start. When I complained they blew me off. Once they sent someone out to change satellites but that only helped for a little while. I got tired of calling for better service, being put on hold for long periods of time, and being treated as second class by the employees.

No, the issue was not resolved and I am not certain if it is worth the anxiety. I simply wanted my card updated and to make a payment. Instead I was left without anything taking place and after over 30 mins. of time trying to get logged in, I decided enough was enough, and to get off the telephone seemed my best option.

Had. Mike a very great experience. The Tech did an awesome job. Took care of my problems with my bill. Help me with my Internet. Made things easy. Wish you could get this kind of service with other companies. The Tech sure did make things easy. Thanks again. Michael

Tried for six years to get a technician to evaluate the satellite's position because the delay was massive. Many documents were not sent, data lost, work programs were not able to be viewed, streaming was impossible. Hughes Net refused to send a human out to check the satellite's placement. This resulted in hours of delayed work. The cost continued to rise with no change in service.

I have my payment made through my BANK. There evidently was a problem this month that required me to make arrangements and the representative I spoke to was both personable and professional, hard to find nowadays with customer service having both qualities! I've never had a problem in any area with HugesNet and my experience today with them has fortified my decision to go and stay with them, she is a great representative and gives you the feeling of quality as well as caring... She should be compensated for her abilities, like maybe a raise. She certainly deserves it! Thanks in advance for your help! Ernest

Re-activating my HughesNet account. The agent tried to tell me that I had called earlier in the day. I had NOT. I had called AT&T/DirecTV and Sirius/XM radio earlier in the day but not HughesNet. Is HughesNet part of either of those companies? I look forward to a response.

Horrible COMPANY. Would not recommend to anyone ever. Outrageous help (nasty) customer service and billing. Very Poor internet and tv access. Kept billing me for things that weren’t appropriate. Had to keep on all UPS INFORMATION and returns to prove I did SEND BACK. Otherwise tried to charge me an additional 200+ for equipment. I returned ASAP. Last bill was for 5 dollars. BILLED me for 5 dollars due to cost of billing fees. Never had use of system. RIDICULOUS.

This is without a doubt the WORST internet provider I've ever experienced. The speed of the connection is usually 0.2 - 0.3 Mbps. According to "speed test", "Your Internet download speed is very slow. Web browsing should work, but videos could load slowly." It has been impossible to use any Voice over IP service such as google voice due to a very significant lag between talking and the person on the other end hearing me. Generally 2 or 3 seconds. The advertised speed is IMHO a blatant misstatement of reality. They impose data caps and limits that resemble the worst of the worst cell phone data restrictions. In fact, the whole contract looks like a cell phone service contract from 20 years ago.

Run the other way as fast as you can if you are thinking of signing up for HughesNOT. You will have problems from the beginning. You won't have reliable internet, won't be able to stream, your data will be gone before you can use it. They will tell you the reason you don't have internet is because there is a "storm" "somewhere" interfering with the signal. During the whole covid they are the only internet company who has not extended extra data. HughesNet is a badly run company who preys on people who live rural thinking they are the only option for internet.

I would like to remark, that with trying (covid 19) circumstances, the technical service team attempted to service my outage in a reasonable time frame. However, in better circumstances, I would have expected a service person to help me reconnect within less time. It turns out that the outage restored after restarting manually, and as the Operator I should have reasoned such. A suggestion is that in the future, some more attention be given to reminding users of some basic strategies for restoring system use. There was some gap in my case in spite of my inattention to operating details. Perhaps some online or published guidance on common problems? The associate was very understanding and helpful in cancelling the unnecessary order. I hope this leads to your continued success in the future.

First call had to listen to the annoying message several times then was given a buddy signal. Second call connected to tech who was quick to schedule a complete system replacement. While waiting I debuted and got system up. Tech did help with getting our New IPHONE’s logon.

She was very nice, I explained my problem as bill went up. Told her I live on Social Security and don't have an extra 15.00 every month. She checked for promos, applied it to my account. As I said she was very nice, understanding, and very courteous the entire call.

The young man helping me was knowledgeable, kind, patient and helped me to get what I needed. I was not getting enough service with 20 GB so he helped me decide what I needed. I really appreciate that he was so patient with all my questions.

I contacted HN to get a date of when I can cancel my service (end of contract). I’m not surprised it took several attempts to get the right date. I was told 7-25 originally but after reviewing the date I began service I knew that wasn’t right so after a 3rd attempt I received the correct date. I was asked why I wanted to terminate and explained that I have basically paid 2 years for nothing. My WiFi service is so poor I have never been able to download a movie. I only used WiFi for tv and 2 cell phones. My cellphone could barely function off of the WiFi. I had attempted to complain over the past 2 years to no avail. I was told the strength was good so if I needed a technician it would cost me. So I just did without. I have had issues with other types of providers but I must say this company provides the worse customer service I have ever dealt with. I eagerly await my cut off date.

CHRIS was very patient and kind working with me to resolve my problem! However the fact remains that this service is terrible and so slow you can’t watch a movie. You charge too much /to cancel. Sucks and there is no one to talk about fixing the payment to adjust to the poor service!

People were not upfront about the service. I was told in November I needed to upgrade to get the service I wanted and so I did. Called again a few days ago and still can not get Youtube, etc. My payment was doubled in November and now they tell me, "Your network is not compatible." Why wasn’t I told this before payment was doubled. I’m done.

I need more GB and the person was very helpful and I really needed her to explain what was going on because my computer was not working and I had a deadline. She was able to help me. Thank you so much.

I was only supposed to be charged $29.95 plus tax. They hit my account in the amount of $65.13. I wanted to speak to a supervisor but after about 20-30 minutes on hold I told the woman I was waiting another 10 minutes and in 10 minutes I hung up. Just getting the run around.

I have medical devices that require internet and it rarely works. Very poor reception, can’t stream movies, or surf the internet. Looking for another company. Oh! Couldn’t send this because “lost connection”. We have been in our home for 6 months and had the WORST internet service available.

Today had the pleasure of working with a wonderful support tech names Raymond trying to get my computer to work right. With his knowledge, never getting frustrated. Taking his time. I want to thank HughesNet for having such a wonderful young man on the team. He is a asset to your company.

I’ve had Hughesnet for over two years. The internet service itself is horrible. You are charged for any problems you may have. The technician told us our service stopped working because of a bad install, and we would not be charged. When the bill came the $125 maintenance fee was attached, no prorated fees for loss of service for three to four weeks. When my husband called we were told, "Sorry can’t change it", even though it was their installation error. This company is subpar and does nothing to remedy their downfalls. If I could give less than one star I would.

The upload speed has been 0.00 during peak times and up to 2.5 at 4am. I am working from home full time and this is unacceptable. I reported the issue. He ran diagnostics. Said there was no issue and reported the issue as resolved. It is not. Both the download (43 to 33) and upload speeds (2.57 to 1.9) are lower after the call.

He was very helpful and he quickly took care of the problem. I am elderly and not very knowledgeable in these things. Glad they are always there to take care of any problems that people like me have. Thanks so very much for all the help you give. Keep up the good work. Dr Dr

Had to get wifi in a hurry during pandemic so I could work from vacation home in the mountains. Only cable provider in town was impossible to get through to on phone so I opted for satellite internet (HughesNet) and a Roku to get some TV. VERY bad reception, constant buffering in pm on the Roku during higher area usage. Forget about using Sling or trying to watch a news station live. Kept getting kicked out of Zoom and Teleconferences during the day on the satellite wifi. Now locked into a 2 yr contract and $400. to cancel. (Of course I could get no one on the phone when I called Hughesnet to cancel within the 30 day period, then tried to cancel over their own chat service but was cut off due to bad wifi!) Don't know if this is due to more people at home because of the pandemic or the norm.

I wish I knew his name. He was so knowledgeable, courteous, patient, and treated me as if I would be his only customer for the day. Thank him for me, He was above great. Even though I was slow on the computer he guided with his patience and never got frustrated, I became frustrated but he never did.

I spoke to Cesar in billing. I had spoken to someone else 3 wld earlier. I was told I was being given a discount which they never processed. I am experiencing a very difficult time with my husband in Hospice. Cesar was very helpful, caring and straighten everything out. Thank you.

Awful. Completely lacking. Constantly having no internet, I spent excessive money buying WiFi boosters that didn’t do it, IT service couldn’t even do it, highly dissatisfied and no Netflix at all and wants me to pay for my contract, what a rip off company...

I tried twice to cancel my service for bad reception. When I called both times, I answered a million questions and requested to terminate service just to be put on hold for someone who could help... It never happened after at least 30 min. So I still have service that doesn't work.

I was trying to cancel my account today. HN does not allow a cancellation by email so I called customer service 5 times and put on hold. Each time the automated voice told me to try later after a long time on hold. I was advised to try the chat service and communicate with an agent that way. The first agent was Jose ** number **. I typed in my request and there was no feedback from the agent because my messages were not showing for him. Eventually he disconnected because of no response from me. I tried again and got Cesar ** number **. The same situation ensued. He could not see any of my responses. I have copies of both agents on transcript.

The gentleman was very polite. He was not able to offer a remedy to my problem. I also told him how I often got my shows interrupted with a commercial to watch channel 300. I have a difficult time getting back to my show. He said he had never heard of that. He sounded like he was taking down info to report problem. Problem continued. The only way to get out of commercial is to reset tv. HELP. It happens a lot. I am very frustrated.

Couldn't get past the automatic memos on the phone, kept saying it didn't recognize my number (I've had this number for over 10 years, there is nothing else it would be under) So I tried to get onto the live chat and each time I got on I would explain what I needed and both agents I got said I "wasn't responding" and ended the chats... I literally can not get ahold of a person and it's extremely frustrating.. Also, the service is awful, I had the most expensive plan and nothing would ever load.. Very VERY slow and if you have issues, good luck getting ahold of someone.

Phone call repair. Internet was out. The young lady was extremely patient and helpful and fixed the problem online. She explained to me how to avoid the problem in the future. I would appreciate it if you would tell me how to request for her the next time I have a problem.

I am upset with all we are going through. You have to up your price so when my contract is done with you I will cancel or if I can find another internet I will cancel yours. People are going through hard times as it is and you do this. You need to be ashamed of your self so I will be done with you.

My internet was slow and the young lady and Gentleman I talked to were very helpful in resetting my modem to help with the issue. This is a unprecedented time in America and the world. There was a waiting time and yes it is not fun to wait but I can understand with so many home bound customers and heavy usage how this could happen. I was ready to discontinue my service because it was not price competitive with max data available from Sprint, Verizon, Tmobile home wifi hotspots but decided for the short time I needed some redundancy. Thanks.

I have been trying to get my $100 gift card from Hughes Net. The representative described what I needed to do to get my card. I wrote down over a page of hand written notes which included requiring my taking 2 screen shots and other nonsense obviously makng the process asinine, and extremely time consuming. I stopped the representative after I had written all these notes as she was not finished giving me the requirements. I have dealt with several companies whose offers included a gift card and their procedure was easy and in good faith. Hughes net is a scam and should be investigated.

Hughesnet promised super fast internet but could not provide bandwidth or speed sufficient to stream programs, movies, and/or live TV and then when I brought this to their attention they refused to waive the $400 charge to but off service. I was very upset and customer service was nonresponsive.

Update account-was supposed to remove my wife’s name, Joy, and add my name, Alton, to the account, Joy passed on 07/18/3019 due to cancer. Also, auto debit was supposed to be set up. Due to bad reception on my cell phone, I’m not sure all of this was accomplished.

My service has been very slow from the beginning. I know we did not have the top program so I was very slow to complain. Now I have been told my service was stopped. My payments continued. Yet no one can tell me why just that my service is disconnected. I have asked for someone to call me with answers not I do not know. I look forward to your call.

I felt as if I was talking to family since the representative was from our home town. Just a very enjoyable experience dealing with her and I don't remember her name but she was the best I have ever done business with.

We have been complaining about our internet very slow or none at all since the middle of March, but now it has totally failed. We were told to unplug it and when we reset it it would start working again for a short period of time. Now it doesn't work at all, we were told that it would take at least a week for someone to get here to fix it. My wife and I both work from home and can't afford to be without internet service and think that since we have had very poor service we shouldn't have to wait that long. Very poor customer service!

Cannot watch Netfix or any of those movie carriers. I had Att internet before and could watch netflix on all devices and use all phone devices. Also since I changed to Hughes I cannot watch netfix on any device and the phones are constantly being kicked off internet all day long, all month long. No day or time is better or signal stronger. We have discussed this matter with your customer service on several occasions and it is still not resolved. I would never recommend your service to anyone and as soon as I find another service I will be changing because I am paying for internet that doesnt work. What a waste. I would like to see something being done and that I have excellent service. Your commercial on television raves about your hughesnet 5. Well if this is how it works you need to improve. It's bad business and false advertising.

When streaming Netflix the system buffers every few minutes. We have had times when this doesn't occur, but most of the time it does. I have read on the internet that this is a concern for many of your subscribers. I need help or will have to consider dropping your service. Please help me.

Will was told that lost the way I pay bill, they needed my card if not my service would be turn off, but bill is paid from my bank account and always has. Never has paid by card. I talk with a person and they that was not for me, it was for someone, else.

Polite and showed up on time. Very thoughtful and knowledgeable. I am not happy with customer call assistance and the prices I pay but this man’s fieldwork was great. If only the rest of the service was as nice.

I had a truly awesome experience with online chat. I needed help extending my billing date due to my husband did not get paid. Customer service was able to help me figure out how to keep internet and extend my payment date.

My work hours are being cut due to pandemic. This puts me in financial hardship. I spoke to several representatives help with the fee. Oscar stated fee wasn't applied yet so he had the authority to adjust fee but didn't. My issue unresolved.

We have had internet and voice service from Hughesnet for about 2.5 years. Including a suspension period while we were away from home. Our phone service is terrible, outbound voice drops several times during calls, I have to press any number on keypad to restart outbound voice. Spent over 15 hours on the phone and they assured me it was my phone. Bought a new phone, same problem. Over 5 more hours on the phone with very nice but not very helpful people and gave up. Just hit any key about every 30 seconds while you are on the phone. Internet service is soooo slow. Data caps are soooo low. If you want to stream video, get used to waiting.

Service address is in FL. We live in MD and are in FL home Jan thru Apr each year. We request service in FL be placed on pause for the allowable limit of 6 months. That was easily completed via phone.

He was very helpful and gentleman. He was quick and knowledgeable. Very patient also. Did not keep me waiting too long to make sure what he had to explain was accurate. I was confused why my bill was so high. It was because it was prorated.

Worst service provider I have ever had, and if you expect customer service expect the worst possible. This company is a disgrace. Called to cancel my service three months ago and they said that I would have a disconnection of $425 and they kept my service going when I noticed and called back. They said that it was my fault and that now I owed them more on the disconnect. Almost $500. Horrible way to do business.

I had this service installed yesterday and I can't stream Netflix or watch anything on my iPad or iPhone without constant buffering. Very very disappointing. Customer support tells me it depends on the weather in Montana.

You think you WOULD live up to your promise to give a rebate. But you make me go thru a mess of work with incomplete information on the computer and from your support group which it seems like that they do not want to be bothered (transferred 3 times). I FEEL AS IF YOU NEED THE MONEY MORE THAN I DO OR YOU DO NOT CARE ABOUT YOUR CUSTOMERS (SO KEEP IT). THANKS FOR NOTHING. William **.

Here’s what’s accurate.. I have called over and over, used the ridiculous chat feature, sent emails all with little or blatant incompetence. For the last week of March and into April I did everything possible to find out what was going on. Literally had to go to someone with Exede or AT&T to use internet! I increased by GB’s, grudgingly signed up for two more years, and am completely disgusted with the service! Then today I get a bill for full service! Not many places can be paid for doing nothing!

Customer representative was very helpful. He worked with me to try and resolve my problem. I may need to contact them back because after reviewing what was sent to me in an email my bill did not change. I was under the impression that I was getting a little more for a little less. That doesn’t seem to be the way it worked out. Maybe I didn’t understand fully but he was very kind and was very helpful.

The first person we talked to knew the problem and offered to fix it, but then said he had to ask permission and said it wouldn't charge me anything. The second person got on the phone because they said the other guy was not allowed to fix it. They said they were going to charge me a service fee to fix it in some ungodly amount like $20.00 a month added to our internet bill. All my other devices were working fine except my desktop. My husband fixed it by hardwiring it to the router. HughesNet was trying to extract more money like blackmail on a fix that simple.

Your service is truly worthless to me. Rarely if I even have a signal at all. You don't answer phones or return my messages. I want to cancel services as you have not provided a usable service to my home therefore I refuse to pay for it ever again. Please refund my money NOW!!!

In experience on 4-29-20 reaching a live agent to take my payment took calling twice then being put on hold after being transferred multiple times. Hughes Net has "the worst" customer service I've ever seen. Not to mention awful internet reception. Our contract ends January 2021. And we can't wait to find a good company. I would not recommend Hughes Net to anyone.

The customer service representative was very understanding and courteous. He fix the problem immediately. Assured me if I had anymore problems I could call back. He did a review of what he did to correct the problem and ask if there was anything else and me for being a customer.

Problem was not resolved...saved for a day it is not raining??? Really?.. we have a slow drizzle here in Mobile. Not heavy rain. A bit frustrating for sure. ** We have not internet...well we do once and a while but it is the slowest ever.

I was clearly told the charge for tech support was $69. However, I was charged $99.99. Why the difference and the deception? I guess once they got my credit card they charged what they wanted. I am very disappointed in this practice and I expect a refund of the difference. I phoned and was told they were not taking calls and hung up.

I signed up for service one day and the next day I changed my mind and called to cancel service before the installation date. They reassured me it was cancelled and the amount was credited back to my credit card. A few days later I had the installer call and tell me it wasn’t canceled. I called back to cancel again and have been put on hold 3 times and have been on hold over 45 minutes and still haven’t resolved the problem yet!

The only way to try Hughes Internet is to sign a 2-year contract. To get out of the contract, even when dissatisfied with the service, costs $15 per month of service left on the contract. If you find you don't like the service the first month, it will cost you $400. There are way too many outages, and it's frustrating waiting 2 minutes waiting to see if a page is going to download. I've called several times and they keep telling me I've used my 50 gigs in the first two days of the contract (even when I'm not at home!). I don't notice any difference in speed during the first two days of the monthly service. I'm paying to get out of my contract under protest. Buyer beware! #classactionsuit

The phone kept breaking up so I hung up and he still called me back with a resolution that I was pleased with. He fixed the problem and I highly appreciate that because most people I talk to from there blow me off or take me in circles with no answers.

A previous tenant of mine established an internet connection with Hughes Net at my off the grid cabin. When she left, the contract was transferred to me, and I established auto pay. Last August, I had to change my account used for auto pay. This means Hughes net did not receive payment, so I paid my outstanding bills with my new debit card number. I have only been able to leave voice mails, if they are returned, it is when I am not home.

I contacted HughesNet by on - line chat. The agent I spoke with didn't listen to what I had to say. All he did was ask me to repeat what I had already told him. I had the service connected the first of the month. It was very slow from day one. I researched and found that the system was overloaded due to the Covid -19 situation because so many people were home or numerous people were now working at home, etc., etc. It was recommended that I purchase an internet booster at a cost of $99.00 and only the HughesNet booster because no other booster would work with their system, so I purchased the booster. I received it about a week later. I set it up according to the instructions and was successful in doing so. My WIFI was still at a snail's pace. It was then suggested that I download their app on my phone and check my download speed which I did. The app told me that my system was Great but my WIFI connection was Poor.

We lost phone contact before I got answers and she never called me back and I sit there over 40 minutes. Very dissatisfied! No help at all. I will probably change internet providers before to Long. I have been a customer for a few years.

This service was installed 4-25-20 and the next day 4-26-20 I called to cancel because the service was intermittent. On 4-27-20 the troubleshooter technician that came to my house was polite and showed that he wanted to fix the interrupted service. He sold me 2 WiFi REPEATERS ($282.43). I am getting full 3 bars of WiFi now but the interruptions still continue. Hughes Internet service is not what was advertised and not what was promised by the saleslady. I will call and cancel the service.

Setting up account and app on phone, Excellent technician assisted me. Very polite, professional, knowledgeable and patient. I was having difficulty getting my account registered. Your tech was able to assist me with this very quickly. Great experience. This person is an asset to your team at Hughesnet! Thank you for the excellent customer service via chat.

I just got Hughes Network satellite installed at my 2nd home. I tried to stream from my cable provider website (Spectrum), it was unwatchable. It continued buffering, live TV and on demand wouldn't load. Tried Netflix, was able to stream, but at very low resolution. I tried each 2Ghz and 5Ghz and directly into Ethernet port 1. I can stream both fine on home with cable internet, to wireless router, to laptop or TV's. Very disappointed in this service.

She was a delight to talk to. She helped me with my issue.. Very professional. Made some adjustments to my account. My boys can get online faster now. Thank you so much. Hopefully we will have better reception for all our devices..

We have constant buffering. We should be getting 20mgs and we usually have 0 sometimes 1 and once we had 4. Never ever 20. You lied to us about everything. We paid a lot of money for installation and it was for nothing.

The person that did our installation was courteous and professional but did not put the dish where my husband wanted it. He instead put it at the corner of the house pointing directly into a tree. Our service has been horrible. Unable to use WiFi service for phone. Ugh! Connection lost when trying to send this, couldn’t send image.

We had been customers for several years. We were then told we needed to upgrade our service for our smart tv. We called and were told the upgraded modem would speed up our service exponentially. When they came to install the guy told us we could not be billed extra one time charge on recorded credit card that he needed another. We didn't think anything of it at the time.

Always low speed - fast.com=1.6 to best 3.2 mbps. Hughesnet recommended “test my" which gives overrated speed. 19.8 to 29 mbps!! Changed service, fast.com 13 mbps- testmy 9.8 to 11.5 mbps. Both seem close to same speed. Why does testmy rate Hughesnet so fast!!!! NEVER sign up to Hughesnet unless you like slow speed, data running out and waiting on hold while complaining.

Grateful for the attention and guidance of customer service. They orientate you very well, peacefully and with love. Always trying to help you so you will have the best experience. My congratulations for the service provided by Jose **. It’s a great internet connection.

The customer service person Winston explained that since my acct was suspended, no action could be taken. He suggested calling back the day it was reactivated to suspend it again for 3 mos. Although this is not what I wanted to hear, he explained the process well & was very courteous in doing so!

Simple and to the point it doesn't work!!! Biggest tipoff ever. Stay away if you are near Indiana. It is terrible!! We have passed the point of return and are stuck with this junk!! We now have unlimited hotspots on our phones running our tv and net as HughesNet never works!!!

Brand new install a few hours ago. System continuously goes offline then back online. Made 3 different phone calls to customer service but they kept dropping because my phone is using the wi-fi. Call me at ** to resolve issue. Thanks.

Did not get results from the problem of not being able to access Your app or HughesNet.com. We continue to receive error code 403 that the access was blocked for our country. To add to the frustration the phone connection was horrible and couldn’t make out what the tech was saying. I was on the phone for an hour. Still with no resolution. I understand that these are trying times, but, not having a clear line of communication was extremely frustrating

I was told this afternoon that all the speeds were ok but I tried to change my password at your website and never was able to get it changed. Have spent many hours trying to install virus protection and still trying to get it installed!

Internet service awful, you cannot use internet for 15 minutes you lose service, they talk you into upgrading and service just as bad, but now you are paying more money, people at customer service are kind, professional, Friendly, but service is awful, we have called many times, they make adjustments, but always back to buffering, yud. You don’t get what you pay for.

I had called to pay internet through the automated system but it was trying to charge me for April and May so I had to speak to a customer rep to take my payment and he me and would very nice so I was very pleased.

We couldn't pay bill because the person we talked to kept breaking up poor service. Need an address to send check. Don't feel like we should have to pay it because the internet service we didn't have most of the time. When we would call they would lie to us about coming to fix it.

Have tried to contact you by phone and have contacted you by email, to have my service disconnected. Have received no response. Service was way too slow and has been replaced. I want to discontinue service and pay whatever I owe. The sooner the better.

I called at 7:45 am. I was promised a call back when Jeremy ** got a service call set up. At 5:45 pm I called back. Was on the phone “troubleshooting” for 45 min. The girl I talked to had no idea how to help me. She had me unplug the modem, wait 1 min and plug back in. All lights worked. Didn’t help. She asked me 5 min later if I had power to modem. Asked for manager. Joseph in Texas said system not for backing up phones or streaming movies. Why do we have it? We pay almost $100 a month expecting something. Getting nothing. Service and customer service both suck!! Either get us good service or get us out of contract which expires in August.

Excellent representative and service. Representative helped me with understanding, trouble shooting and getting the most out of my Hughes Net service. I think adding an aftermarket Ethernet plug to my Chromebook should give me a little better performance. As well as disconnecting other devices that are not being used. Thank you!

I am not sure what to say except that a company that cannot provide the service it claims to, and also requires an exuberant cancellation fee is a TERRIBLE business model. I will be sure to shout this from the rooftops. There are other options out there Hughes Net. Be careful. Your monopoly is over.

Christina help me with a billing question. Was very pleasant to work with. She was very helpful. Needed to extend my due date and she explained everything to me on how it work and asked if there was anything else I needed.

My net had been down two days and Micheal was very helpful getting it back on and giving me my password to connected. Very nice young man and knew just what to do even I had not a clue. Was every patient and walk me through everything. I thank you very much.

The entire time I have had Hughes Net, I have had nothing but problems, with dropped service, slow service and buffering. I would like my service cancelled, the dish removed from my front yard and NOT be charged a fee for early cancellation.

Slow internet. Not able to steam anything. Does not perform like we were told it would. We have had the modem replaced e after only a couple months. We were told that was why it was not working properly. Still not working properly.

Steve was the disabled senior who was assaulted by young man here in Stayton Oregon, our internet went down while corresponding with police and doc, during his surgeries. We called Hughes and your employees Calvin came to everyone's rescue. Patient, knowledge, step by step he got us back up. He's a great asset to you. SPD will take him, said he's fastest service, troubleshooting the problem is what companies need. Please give him recognition..Great Job Hughes Net...Steve and Nadine.

The lady I talked to was great! However I think Hughes Net is a very poor internet provider. Either the internet is very slow if it is existent at all! The cost is very expensive for very little service! I would appreciate to be released from my contract due to not receiving what you advertise and what was promised when I signed up!

Just upgraded awhile back for more data...with the Coronavirus, my two kids were doing school on laptops from home. We were going through data and I was not could not afford to upgrade again. The representative was great to work with, she gave us 30 $ in data. Thanks????

I will not jump thru hoops for HughesNet when I paying thru the nose. No upgrade and upcharge for me. Will be looking for an honest company for our service. Bait and switch at best. Telling us this is all we need and then find out Hopper is using all our data. Joke at your loss.

Called 4-17 to set up to get new service installed on 4-18. Representative confirmed install for 11am on 4-18 and quoted a monthly price of $59. Drove 2 hours to be there in time for install. No one showed up. Called to find out why, sat on hold for almost an hour. Finally someone confirmed that the install date was scheduled for 4-24. Canceled install. Decided to try again and found out the price I was quoted included a 6 month promotion that the 1st rep did not disclose. Very unhappy.

Customer service helped. But I still have no Internet at my home. I need tech support. I called last week about this problem and was told because of weather issues. It has been too long and the weather here is fine. I have restarted modem several time and no luck.

Very nice customer service. Hughes blames dish. Dish blames Hughes. Spending many hours with both organizations. It appears it is Hughes, it is not strong enough for where we live. Very disappointed may have to cancel, got internet for streaming.

Have not had internet for 3+weeks! Called, tech came out, went on roof with dish, secured it. My Netflix & desktop computer work better, but cannot airdrop, back up or???on ipad or iphone??? Then spent 2 hours on phone with “support” Frustrated! Any help welcome.

We were having a problem getting enough power to run our devices. iPhones would cut out. Pro Form Treadmill took a long time to download. Netflix would not work without cutting off and on. We have a "Ring" at the back door that keeps saying "weak connection. Right now everything seems to be working correctly.

I am a new customer who is experiencing terrible service from the start, my tech drilled through my existing cable so I lost Dish. Now no TV. Then I found out my Telephone jacks won't work and are not covered by HughesNet, so we had to buy a new set of phones 5 of them. My wife constantly complains to me, "No internet?" Emailing for support is a complete waste of time and trying to call for support is a real adventure. After a 30 / 45 minute wait I hang up and I'm a new customer! I just want the service that I am paying for and help when needed.

Your contractor is coming again tomorrow. I was told that the outlet must be grounded. They even showed me on their meter...testing several outlets. So I had an electrician out and he tested the same outlet and he said it was good. He took it apart and showed me 3 wires connected. I called the inspector who came recently to do my full house and he also verified 3 wire grounding. I was told my order would be canceled if it is not grounded. Please help!!!

Roger was very courteous and empathetic with my situation. I have called several times for the same situation, since the service didnt work in my living area and I was expecting a box to return the equipment and no one was able to take the time and explain to me what was going to happen. So he went above and beyond and explain to me step by step what was going to happen.. I really appreciate his kindness with me but also taking the time to listen and explain.. You should have more employees like Roger **. Well Done.

When the tech arrived and discovered the dish had not been properly installed. We were told we should not have to pay for the technician fee of $52.50. Please do not charge us for something that was your original tech's fault. We did not have good service for the past 6 months. Please review Paul ** email he sent to you. Thanks, Patty

The young lady who helped me was very patient and understanding. I thank her for the help???? I didn't know what or how to get internet connection, she was very professional, soft spoken and not rude, while I was having trouble to figure it out I appreciate the help and support.

Customer Service at Hughes is at a nearly non-existent level. I tried to order satellite internet. It took hours to get through the high-pressure sales tactics and the agent did not tell the truth about the costs, the nature of the service, the time of the installation, and the true quality of the service provided. For example, the web page says "free install" but there is a $99 "leasing fee" paid at install... The web page says "unlimited data" but in fact data is limited to 20GB per month after which service is reduced and extra money must be paid for more data. Was told install would happen in 48 hours and then got an email saying it would be 9 days. Unacceptable.

I have been a customer for 4 years. My bill has only jumped 13 dollars in those years, happy about that! Only issue is connectivity. It is super slow!!! I recently added Netflix and of course added extra mb to match, it still takes me sometimes 6 tries to watch a movie, I call customer service. They say they will give me coins! Great! Umm still as I type waiting for it to load! Ugg! Waiting for contract to terminate. I'm outta of there!

I started having problems with my Internet around 3/21 and called service twice. Limped along on Internet. Around 4/7, we lost all Internet and all phone service. BUSINESS. Tech support has confirmed there is no communication between your servers and my modem, but it will cost me a minimum of $275 for you to dispatch a truck to fix. Lousy!

Spoke with Val today. He was very professional and explained our account and answered all our questions. He is an asset to your company. Hope you value your good employees and let them know. Our account is currently on suspension and will be until we return to Colorado. Thanks to managing our challenges with HughesNet.

Still have very poor service since initial install (5 days ago). I was on the phone repeatable with customer service reps since. Talk a good talk, but have been promised three times that I would be receiving a call from a specialist...not one call yet. I am willing to work with you to correct the problems, but if I don't get some better results soon (both customer service and satellite internet service), I am going to cancel and report this transaction accordingly. PLEASE reach out soon!! All I want is decent satellite service!!

Ask to see why our email not coming into our HughesNet computer at home.. It comes into our cell phone good. I know our tower is getting old... maybe 20 years. It is a HP. Hope you can find the problem and fix it.. Thanks.

He not only did excellent on his he made sure that he told me what the issue is but he is sending someone to calibrate so that my internet is working. I have been in customer service and a navigator on the system. To walk consumers thru to get a answer. Also in this age of what is going on working from home and to take the pressure off and made me feel that it's going to be alright. Anthony should not only be commended all should be trained by him. So Thank you and will see HughesNet service person. Thank you to Hughesnet & Anthony.

Called about my account. The young man that I spoke to was very helpful and nice.. Give me all the info I needed about my account. He was very good. I think he should get a raise doing this covid-19.Thanks for the help keep doing great things!

I've had issues with Hughes Net from the onset, but I have limited resources to replace. I finally had enough of their crappy service and just canceled. After literally months of trying to cancel service and after waiting on hold for literally hours at a time, I had to call back in as a new member to get someone on the phone. Then when I told them I wanted to cancel they put me on another 30 mins wait until I hung up and just called my credit card company to STOP payment. They are the worst and I don't recommended them if you have the ability to go with someone else.

We have called and they upgraded our service but watching a movie is near impossible because of buffering. We are very unhappy with the service and still can not seem to get satisfaction. If it’s not better I am canceling Monday 4/20.

Great service in regard to receiving a credit against my account. The home is vacant until the summer and the credit helps with my finances. The dish is good because the local service is not. We are happy with the phone line also.

This is by far the worst internet service I have ever experienced. I would like to cancel because of poor service. The sales consultant said I would have enough bytes to cover what I use the internet for. Always slow!

The person I spoke to resolve my issue you're very kind. Did not get frustrated because I know some of us customers are not very kind but he took his time with me and he was very nice about it. I thank him very much. Thank you guys as well.

The Hughesnet Agent(s) were there to help me, and not to pass the issue by without trying to do a resolving of the problem that I was presenting. Ashley of Az. patiently listened, evaluated, and asked the right questions of me and then her Tier 3 Agent to resolve the lack of connectivity between my desktop iMac and my HP printer/scanner. My needs were met by Ashley as we looked and as she listened. We looked at the many possibilities of what was not working right. She quickly decided that it was the printer, because HughesNet service was working as expected with the home security base unit that that is connected to my iPad and to my computer; with no issues of wireless connectivity to the iPad.

Call answered after 8-10 min wait.. That's ok.. A pleasant agent. After explaining that I was relocated to worker at USA Medical Center due to their staffing issues with the Covid-19 Virus that I needed to cancel my service. The agent said that was handled by another department and he would transfer me.. Started the transfer then more than 45 minutes of listening music and an interjection on "how important my call was" about every 2 minutes I hung up.. A full hour wasted, with nothing accomplished, only to see this request for comments in my email, already there and I just got the worst service possible.. Still have to call back to get my service TERMINATED... Not likely to use or recommend HughesNet again...

Unable to use my WiFi telephone (since I received Hughes Net). Yesterday I received a very important phone call and was unable to converse. I contacted Hughes net and received an email survey. Yey I was not allowed email directions on how to correct the issue. Please see survey **.

Help with online account. After starting out with a very poor connection the young lady called me back. From then on she was easy to understand and so patient in clearing up my problem. She understood my difficulties right away. I’m glad you have such people to help those of us who have trouble with technology.

Very pleased and paid my bill. The lady was very nice since she had to deal with me. We had to do it 3 times but we did it. My phone line was acting up so she called me back and then I could hear her. Lol.

I called in to not only upgrade my service plan, but to also learn if I was maximizing my service. The representative, Robert, provided the best support I have ever experienced in many of my customer support calls to providers of a variety of services. He was knowledgeable, friendly, and creatively helpful. When I described my needs and issues with an Internet provider in my area, he provided many tips and tutorials on how I could better use my account. Thank you, Robert.

Spent many minutes on phone. Results same o same slow internet, hard to understand agent, spent several minutes on hold without improvement, very poor service for the price I pay, need to improve performance or may seek different provider. Thank you.

I recently moved to a rural location where I need internet service. I made contact with a Hughes.net Representative to go over service and plans. I have had an account for only the past two months. The internet download and upload speeds have been consistently below average, constantly buffering and freezing. The plan I choose was a Business Plan claiming to provide more data and better speed, shown as "NO COMMITMENT" term. I today decided to cancel this $130 monthly plan that has been useless, and was NOW informed there is a two year commitment term for the equipment; even though I was charged to lease it, and that I would owe $400!!! Highway robbery, unfair to market this as a "NO Commitment" term when they in fact DO PLAN TO CHARGE FOR CANCELLATIONS over a two year period.

I've had HughesNet for a few months now. It has slow speed and picture quality is poor. It's goes in and out so much it hurts your eyes. Dont waste your money on this service. Doesnt deserve any star.

My monthly bill was increased w/o explanation. It was resolved for 3 maths credit. Not entirely happy that I have to ‘babysit’ my account like this. I live in a rural community and as of right now there isn’t another choice. I feel I am w/o options.

Here is our story. We only had the service three weeks. It didn't work from day one. In fact after numerous phone calls with customer service and tech support nothing worked. We could not load emails, the news, see video or anything. All we got was excuses and attitude. When we cancelled the CS person was nice and said we didn't owe anything.. What a laugh! Next thing we know in a few days we are auto billed the monthly charge and then a few weeks later charged $403.50 for more charges. We of course disputed it and they said we owed it anyway. So we disputed with the bank and stopped it. Now they sent us to a collector who is threatening to ruin our credit and sue us! Really? We filed a report with the States Attorney General Office and hope for a criminal investigation. Look for yourself on here! They are ridiculous...cheats and liars...and I believe possibly even fraudulent!

Internet speed issue. We were helped by Elton **. He addressed our concerns in a very professional manner. He helped us resolve our needs and concerns. I give Elton 5 star review. We were pleased with his service. He was well trained and very knowledgeable. My wife is a school teacher. He helped relieve her stress.

I have attempted numerous times to reach your office to cancel my services. As of 4/2/2020 I have service with a different company. What do I have to do to cancel with Hughes? I have held on phone and chat for as long as an hour at a time, and still I am unable to get a response or action from anyone. Craig

I couldn't pay my bill because my unemployment hadn't come in yet.. here in Michigan we are on a mandatory stay at home order due to the virus...she extended my due date and gave me some tokens for free...was very much appreciated. Thank you.

They claim to provide fast wifi, but they limit the service; putting restrictions on usage. I signed up for unlimited wifi and get limited service. Their technical support asks unrelated questions and ask the customer, "so what do you want me to do" when they can't resolve a problem or give actually assistance.

He answered all my questions. And he also gave me all my information regarding my bill, and gave me my credit to my account. And answered all my questions, it took me no more than 15 to get my problem solved. Thank you.

I went with HughesNet for price and lack of options. Service was unreliable but kept my 2 year contract. Canceled when contract was up and was billed for equipment even though it was returned with proof of company receiving equipment back. To make matters worse, they also referred the account to collections even though it was in good standing and I did as I was suppose to. When you call customer service, you cannot understand anyone you get which leaves support non-existent.

The gentleman was very experienced and helpful in what I need to do. Also helped me because of using my computer to complete school work during this time of the virus. Explained thoroughly what I needed to do and helped me to get the time I needed. Also explained what to do when this mess of the virus was all over.

I was very happy with the representative that I spoke. He seemed to be really interested in my problem and told me every option that was available to me. Thanks for all your help together we chose the option that we thought would be the best for me. I know the lines were busy but he never got in a hurry.

Courteous customer support. Everyone makes everything good, smooth and very informative. Would recommend HughesNet to my friends. Always a good experience with your customer service. Thank you for making everything go smooth. Have had Hughesnet for over 2 years. Great discounts.

Several hours on hold to be given multiple excuses & bounced from rep to rep, disconnected & still not sure if my service has been cancelled. But they will gladly update your credit card & charge it. I will dispute any future charges with my credit card company.

I been dealing with getting my refund back since 3-26-20, still been getting the run around. Stay on hold from 2:45 pm to 4:17 pm. Talked to 3 people and nobody can give me a straight answer why I haven't gotten my money back. This is ridiculous. I have called 6 time to hear a different lie each time. I'm done my step is corporate since nobody don't know their job. It's bad that when they want their money they get it right then, but when it's your money they have every excuse in the world to give. Corporate will be hearing from me. Poor customers service makes you look real bad.

You guys literally suck!! I was told that my bill was going to be $60 a month yet I'm still getting charged $80. The wifi is not even good enough for me to be paying that much. This is ridiculous. I constantly have to complain for you guys to get stuff right!!

Encountering no service I find I have used all my bits. I didn't understand how that could happen as I use the net rarely. Bluetooth! I also was encouraged to buy more bits & naturally a 2 yr contract when I have been with company 4 yrs!

I live in a very rural area, we don't even have TV, so having the right amount of gigabytes is important for the internet and streaming movies. He suggested what I should do and I saw an improvement within 5 minutes just like he said. He was very knowledgeable and courteous! Cheryl

I wish I could remember his name but I'll never forget how genuinely concerned he was about getting to the bottom of my problem with buffering and seemingly excessive data cap usage. The buffering is already 90% better and a study is on-going to figure out why my usage went crazy after 4/3 in my first month. We had many chats about our personal lives and, as a pilot, his stories about his training. This gentleman is a credit to Hughesnet and has strengthened my trust in your company. I look forward to many years ahead as a satisfied customer. Thank God I'm not a gamer, as that latency is "YIKES." Your product is performing in excess of that advertised and is most impressive. I'm getting D/L speeds consistently in excess of 40 Mbps. Your "throttle back" speeds of 2.4-2.7 are faster than my old I.P. gave me in prime time evenings. I just want to keep Hughesnet my source of internet for years.

I felt our internet speed was extremely slow so I placed a call into Hughes Net. The tech I spoke to was Alex, he had patience with me as I’m not computer or technically savvy. He explained to me what I needed to do & verified each step. He took his time, did not rush the process. He was kind, courteous and professional. Thank you.

I have no wifi and my phone keeps dropping calls without the wifi. We had a storm Wednesday night that took out my electric service and the wifi stopped working. It was slow before that but we tried to get on the internet site and cannot.

Slight improvement while on the phone but really no significant change. Still can’t watch on demand because the internet is so slow. Watching movies on the Ipad. It still stops to reboot. Thank you. Barbara ** and William **

Case number: ** (this was the one that I was instructed to write down. It is not the one you asked about in the survey,). I spoke at length with three different people: the first one was Ruis. He was very nice and did help me - we got account phone number corrected, the email address corrected, the data plan increased and most importantly - user name and password set for account. He spent a lot of time with me. He told me that everything was set. When I decided to try it, I got an error message.