HughesNet Reviews

Very helpful and nice that helped me go thru our new billing since we are a new customer. Was able to understand the person I was talking to which is a very big plus to me. I find it hard when you can’t understand some people with different languages.

Siegfied fixed the buffering and was very nice to me when he had to change the phone number and email address. But I didn't get the email to my address and when I my husband came home we found that the email was sent to his address & please check that the phone # is **.

Spoke to Walter and he was so helpful. I was very upset whenever I called and he helped me out so much and resolved my issue. I am very happy to have spoke to him because had he not resolved my issue I was going to change companies and go back with my original Wi-Fi provider.

As soon as my contract is up I will be terminating service! The woman I spoke with was hard to understand and rude. The more I tried to explain I was having trouble understand her the worse it got. Her whole focus appeared to be in selling me "Tokens." I tried to explain to her that it didn't matter what time of the month I still had very slow service. Had she worked for me when I was an employer she would have been terminated!

Do not use their service. They say cancel within 30 days with no termination fees but when you do they take weeks to process and charge you even when they say they won’t. Then when you try to get your money refunded they say they can’t. Service was horrible where I live never worked and they stole 400 from me. Don’t use them unless you like being ripped off

During my first month I was able to go 26 days with good service before reduction. In my second month download was reduced after 4 days! Now I find out that my download was reset for an initial period (I thought Hughesnet was great), and now I am in the real system and cannot stream the way I thought I could. I am not a happy customer any more. Can I get out of Hughesnet in the first 45 days??

Updated on 01/22/2020: Well it's me again and don't have service. Shock shock. Today I was told it was because of the weather but haven't had service for a week. Told the man whose English was so bad had a hard time understanding him. So his advise was to call back in a couple of days. I would discontinue service but they have a contract around my throat. Good luck too and new blood guard your throat.

Needed an increase in Internet capacity. The lady, I believe that her name is Erin, was very professional, informative and thorough when she attended to my immediate need. I appreciated that she recognized that I needed to resolve my issue quickly, which was what happened. Thank you for the very good service. Happy New Year to all at HN.

This is the worst internet and support I have ever seen. First I was told I would not be in a contract if, I paid for all of the equipment, and I never got all the equipment that I paid 500 dollars upfront for and then they told me I was in a contract when I went to cancel my plan. This has been a huge hassle that I am still in and I would not recommend this to anybody.

Your male employees are ALL **!!! Very bad experience and will not recommend this company to NO one! Will more than likely seek service with another company and reporting Hughesnet to the Better Business Bureau! Have a nice ** day!

Do not get it. HughesNet internet their speeds are inadequate to today's times and needs. Their customer service is horrible and they're overpriced for what you get. I've had them for a month before I canceled service. I've had 5 technicians come to my residence where I had to take off of work early to meet them. I lost money and I still cannot fix the problems what led me the doing away with HughesNet. I gave him one more chance to try to fix it. They escalated it again for the third time to their expert it people and I never received a phone call again telling me what I needed to do to fix it or when they would have a new technician come out yet again. So bear in mind I've not even had this service for a month and I call and cancel.

Couldn’t understand as spoke in broken English. Did not explain why my bill increased. Also I want my data increased and didn’t understand. My plan is suppose to be 20 megabytes and I can only get 5. What are my problems.

Everything is terrible about this company! Service is terrible, internet is terrible and there is no way this company will stay in business the way they treat their customers! I don’t recommend anyone get internet service through them unless you like overpaying for the slowest internet EVER!

I cannot open pictures sent by text and have an echo and it will not stay connected! When I call and ask if this is working properly they say it is working fine. My son checked the speed and it is extremely slow. My only option is to change to change providers unless this can be resolved. And yes I have rebooted.

Was very helpful. Fixed the problem when the first one was no help at all, didnt even tell me he was gonna transfer me. Mr ** was very professional, helpful and fixed the problem quick. I highly recommend him for technical support.

I needed help in changing my credit card. I appreciated the fact that those helping me were friendly, courteous and patient. I spoke with several of your personnel and they were prompt in forwarding me to the right person. Thank you.

This is the absolute worst internet service ever. Our TV reloads constantly, even at the beginning of our billing cycle. I have to use my AT&T mobile hotspot to actually watch television. We can’t watch downloaded programs on Sling. (.44mbps is not fast.) That’s on an average basis. 15 days into billing we’re at .37. That’s point thirty seven. They charge $400 cancellation fee. I think AOL dial up is faster. $77 a month is a rip off. Customer service lies and say they’ll try and fix the problem. Perfect clear day and no service. 30gbs is up 3 days into service.

Billed incorrectly, going on 35 days since refund was promised, where is my interest on HughesNet using my money unauthorized? Spent an average of 35 minutes on the phone (mostly on hold), four times now, where is my hourly pay? Stuck me with HughesNet's worthless equipment, where is my landfill reimbursement? I will continue to tell everyone that talks internet/phone service with me that my worst experience was with HughesNet.

I just called in to see when was the technician coming in because they told me he was going to call between 2 and 5 and it was already 5:30. So I decided to call. The person that took my call he was nice.

When we moved HughesNet told us to take the equipment with us and they'd set us up with service at our new home. When the tech showed up to install our new dish, he said we couldn't get reception. He said he'd let the office know. 6 months went by and our account was being charged the whole time. Once we discovered it we notified HughesNet right away. They canceled service but still charged us for the six months and wouldn't refund the charges. They said they'd refund 3 of the six months once we returned the equipment. They have not sent the box yet and have put me on hold every time I call until I get disconnected. Also, prior to moving the service was a little spotty. Amazon Prime would work but Netflix would not. We have Spectrum now and the service is much better.

We cannot stream or even get Netflix due to such slow internet speed. This is not what we were told it would be. We also bundled everything and hooked up with Hughes with "NO" contract and now we find we have a 2 year contract and for us to change our service, it will cost us $520. When we first signed up, I was told we couldn't change any of our services. Well, within the first week we found out they set us up with the wrong tv program package. No problem, it was easily changed. I wonder if they thought this change was something new we added when it was them setting it up with the wrong package. I'm so disgusted with Hughes.

The initial experience with HughesNet was good. The Service Tech was polite and professional. The problem began after trying to connect to the internet. I called customer service and the rep. was very nice. She performed some test and determined that it was a faulty Ethernet Cable, that they provided. Did they send me a new Ethernet cable? No, they did not. A month later, unforeseen circumstances arose and I had to move back. This was at a rental where I tried to get internet. I called to cancel and yes it was my fault for signing a 24 month contract. I was charged $400.00 for early cancellation fee. I never once was able to use their internet. Partly their fault, partly mine.

My invoice DOES not match my bank records. I am getting charged for service and fees. I do not have my internet on because of this. VERY UNSATISFIED.. I am contacting the BETTER BUSINESS BUREAU AND INVESTIGATIONS. Where is my money going?

Slow internet. He found the error and said he would show me how to get better service but became short with me and didn't finish -- just let my call go to -- I would have love to have gotten help -- I spend more and more for less and less -- you are my only option.

The representative was Very polite, knowledgeable and fully understood my concerns. My debit card information needed to be updated as well as my new address. She resolved all issues and answered all my questions. I was informed that the web page was under maintenance.

Unfortunately I dropped HughesNet 3 months ago because my neighbor told me Viasat was much better. We had switched to Viasat (Exede) and have had nothing but ongoing problems for 3 months and we are VERY unhappy. I called Hughes twice today to try and set up new service but I was transferred to South America sales both times. They don’t speak any English. Please have someone call me at **.

On the 26th of September, they installed HughesNet. The signal was very poor. The next week they moved the dish, better picture but still had pixelating, error messages and it kept dropping me out. I cut down three perfectly good trees in a effort to get a better signal. Nothing I did worked including the hours I spent on the phone with the HughesNet technicians. On 11/21 I disconnected the HughesNet equipment and called to cancel service and was told they couldn't disconnect until 12/20. They removed $382.55 from my bank account and I'm still waiting for the box to return the equipment. In conclusion, what I got from HughesNet was: holes in my house, a large disk on my roof, 3 less trees, $382.55 less in my bank account. A whole lot of wasted time I'll never get back. What I didn't get was Wi-Fi.

My internet hasn’t worked for over 4 months now. Nobody seems to be able to assist with the problem! I have called several times. Someone needs to fix it. I think I am owed a big credit. Can’t watch my movies at all. Keeps buffing. The first year it worked fine so why not now and they keep saying an emotion upgrade to faster service for more money. We are senior citizens on a fixed income.

I am very dissatisfied running out of data. Never had this problem with Frontier. I want to cancel my services. Now I am supposed to pay 400 if I cancel. I used to never run out of data with Frontier and my payment was only 70.00 a month.

After 3 calls and 2+ hrs only resolve is change vendors. You suck as a service for internet. The speed you deliver are too slow and total black outs every 10 min. really sucks! The run-around provided by the customer service dept is excellent. Can't understand what they mutter. Now this feedback form is an example of your incompetent approach to business.

I started out receiving services from Hughesnet eight years ago. This company has never spoken the truth about anything and their customer service is the worst. The Internet speed is extremely slow for streaming, playing videos or movies and their CAP is ridiculously fraudulent. After two months of trying to disconnect services years later, a technician was sent to my resident to remove the equipment but I had to pay to have the satellite removed from my roof. This company refused to terminate services or send a recovery package to mail their equipment to them. I was told by customer service that their policy requires a waiting period of six months of deactivating services at no charge before a final termination of services can be finalized and to call back at six months to request again what I had already expressed.

I have been in contact with a barrage of foreign speaking people since I started this very unpleasant journey in August of this year. I was originally turned over to Spectrum by the person I first contacted that is/was working with Hughes. I then contacted Hughes and said WTF to your guy. They chuckled a little and said Hughes would handle me. They gave me the sales pitch about how wonderful you were and how much money I was going to save. I told them, "Let's do it" and have been complaining since. My internet is just as slow and the "buffering " is no better than with AT&T, except right after I **. It then improves, but only for a few days.

I have to say that Jose was absolutely one of the best customer representatives you could ask for at Christmas. He was most kind and listened carefully. He investigated my claims and helped me with a very difficult task. This is what keeps me with Hughes and always has, is your customer service. There are other offers in our area now, that would give us even more usage, but your Customer Service is Excellent, very human, and always helpful...that keeps me coming back and staying with Hughes.Net. Thank you, Peter ** (Merry Christmas and Happy New Year).

As I stated on the survey the representative could not have been more patient and very helpful. I feel he went above and beyond to help me. I had to learn how to take a snapshot of my Bills and then attach them to the form. There's got to be an easier way to get the rebate.

We weren’t satisfied with Hughes Net and tried to have it turned off now for 3 weeks, finally today the billing department said they would turn it off Jan 7, 2020. She said we will have to pay the penalty of $400.00 but we have requested the turn off every week since we got it and wanted it off today. We have 30 days to turn it off and we have done that before that 30 days which says we will NOT be charged any fees!! We will not pay these!!

Two weeks ago I upgraded my internet service from 10GB to 20GB and I'm already out of data!!! I was traveling for one week, so I know between my husband and I there should be more than enough data. So, I "chatted" with one of the HughesNet reps. I was informed that more than half of my data was used in two days time. There is no way we used that amount of data. When I questioned her, all she stated was "Well, I apologized ..." Totally unacceptable response.

Called because our internet connection was very slow. Customer service tested connection walked us thru a few things and got us up and running with much better speed. Happy with what he did for us and all of our devices are working great.

Hands down, the worst company I’ve ever dealt with. Had HughesNet Satellite WiFi installed at my parent’s house and issues arose immediately. After installing satellite dish and equipment in the house, he couldn’t get the service to work. After about 20 minutes of troubleshooting, he told ME to contact HughesNet Customer Service to try and resolve issues....and he left. Couldn’t believe it. Called Customer Service and was told he shouldn’t have left without the service working and that they would need to send another technician out to fix everything. But that would take another week. The technician did arrive and fix the issue, but he took our old provider’s equipment after hounding my dad about it....as my dad didn’t realize we would have to send that back to our old provider.

John ** was very patient and knowledgeable. Worked well with us. We are computer illiterate and he was very pleasant to talk in terms we understood. I had several others come to the house and they were unable to assist. John was super.

The internet service was awful! I did not have good enough service to make or receive phone calls, check my email from home, and my daughter could not do her homework at home. I bought a cellphone extender for several hundred dollars but the internet service was still too unpredictable. I did not call right away with the problem because I was getting married right before Christmas, we had just moved in our new home in October, and we were too busy getting the house ready with painting, carpet, appliances, furniture, etc. Now that my wedding was over I was able to finally call and the customer service was horrendous. I am completely disgusted by this company and will spread the word that this company is a rip-off. All I wanted was to not have to pay the termination fee. I also just got charged another monthly payment for the internet. Very very dissatisfied customer.

He was really good on the call. Helpful, explanatory, and seem eager to do his job well. He helped me understand my contract in depth and gave insight. Was understanding on my credit card fraud that made me have to order a new one. Overall experience was great, could go more direct with explaining but I rather get more explanations than less.

Once I got a human being on the line, it was very easy to take care of business. It is very frustrating using the automated service but that is typical. I find that the customer service reps at HughesNet are excellent.

We switched from ATT internet (10mgb) to Hughes because we have a 4k tv and could not stream with Att. Hughes PROMISED us the ability to stream and watch 4k with no issues. Installer hooked up satellite and we were ready to go. That night we could not even watch anything streaming, it kept delaying etc. Called next day and a very cooperative representative made numerous changes over the satellite (on the phone for 1.30 hours) and said good to go, that was Christmas eve day.

We moved to a rural area of Washington and called HughesNet for service. They assured us how great their product was and so we signed up. First issue was just getting the system installed - we had several dates rescheduled but finally got it done. From day one the system was never reliable and I made multiple calls to service center (which is awful). The automated fence they have in front of getting a real person on the phone is almost criminal. They had me reboot, unplug, login and all kinds of time wasting things to get it work only to deal with it again a few days or weeks later. Not once did they offer to send a technician to fix it. After putting up with this for almost eight months I called to cancel as I had to find another service we could depend on.

We were supposed to be bundled with Dish yet we have been billed separately and we found out this morning after being on the phone forever that you don’t bundle anymore. So I attempted to find out what type of service I am paying for with Hughes. They're billing me but yet they have no account or phone # in my name so how are they billing me. I am thoroughly disgusted with Hughes and Dish and I intend to go to channel 13s Ted Oberg to see if he can get a resolution. Because we were never notified about you no longer bundling. If you discontinued that service we should have been notify and given an ultimatum. Thanks for nothing.

The tech that I talked to today was very helpful, and was able to solve my internet problem. He was very courteous and knowledgeable in helping me solve my technical problem. He also informed me that I had no need for the phone box because my phone was never connected to the modem. Which I had never been told by anyone else that had performed service at my home.

International calls banned on my new (12/23) International 200 phone plan. Had to call twice to resolve problem (on Christmas Day). Part of the problem was a new, temporary home phone #. After three hours, and one callback from HughsNet, I was able to make phone contact with family members in Germany.

Behind on bill. Your staff were so helpful to me. They helped me in ways that I didn't even know your company did. They credited part of my payment and made arrangements for me to pay the rest on payday. And turned my service back on. I felt like I was giving a Christmas present. The month of October I had a knee replacement and then 25 days in inpatient therapy. My account was used fraudulently used. I lost $3600.00 in less than a month. It turned out a account I had to keep a watch on my credit has insurance for this. So I am looking forward to see if it truly works.

When I signed up I was told that I would have up to 15 mgb download speed with. No cap. Now I find out that was lied to. I was sold something under false pretenses. I think Hughes Net should should make things right. All Hughes Net does is take advantage of senior citizens. I hope you all can sleep at night with a clean conscience.

Was very sweet and I am very satisfied with the service she gave me. I am very satisfied with the service she gave me. It was in English but that does not impede our communication and understanding.

My internet download speed after spending a considerable amount of time on the phone was quickly back to around one meg per second most of that night. It was not until around 11 pm that it even speeded up enough that I could even download a video completely without getting an error message, only to make me start all over. In fact just tonight I was trying to look at Google maps, and three times in a row I got (can't download check internet connection). I think that if you are going to offer inferior service, then what you promised in your commercial, or on my sign up date. Then l should have the option to leave your company at any time with no consequences, but that is not the case. l have been told that l have to honour my contract if l leave early. That is funny coming from a company that has no intention of honouring your contract with me.

After over an hour on the phone with Tech service they could not solve my problem and transferred me to another department that started everything over. I will cancel service. It was obvious I was calling a call center in India.

Jonna ** was one of the most pleasant and patient customer service representatives I have ever dealt with. She resolved my issue above what I expected. Please pass along to her she deserves it and also her supervisor who's name I did not get. The individual who came to remove equipment was pleasant and also went above and beyond what was required.

I can not stream a movie or a show without losing signal. It will take several minutes and sometimes it will not come back on at all. When I call for customer service I have to talk to someone in another country. I can not speak to anyone within the area that I live. I have been without internet service for over a month now due to the service tech not knowing how to fix my problem. The tech called another company to have a new cable ran into my house. Now after the cable has been ran into the house I can't get a tech back to complete the set up. I would not recommend Hughesnet to anyone. Very poor customer service!

I have nothing but problems in my house with Internet connection. I am very dissatisfied with your service and I can’t wait until my obligation is done. I have a call to try to find different programs and will be canceling with you as soon as my obligation is over. I have programs that keep dropping. I can’t use two devices in my house at the same time. I never have more than two bars on any device and multiple times a month I have to re-boot system to get Internet service. Also did nothing was explained to me in the beginning about buying extra service per month when I use up my Internet time limit.

Tech rep very good. Pronounced all equipment in proper working order. We still have our problems. It is evident that Hughes does not have the capability of properly servicing internet customers. When evening comes, our Netflix station shuts down about every five minutes. Hughes does not have enough power to service us. This is amazing as we are situated in center of Cleveland, Columbus and Akron/Canton market. When our contract runs out with DISH, we will search for new suppliers.

I am coming to the end of my 2 year contract that I found I paid $240+ for each year of contract for phone service I didn't use. So I asked to get higher GB service without phone service. Even though I don't use phone service they tell me I have to get phone service with contract then I can cancel phone service and pay an early termination fee. How do they think people have money to give to them for something they don't use or need. My wife and I are on disability and can't afford to throw away money on service or to early terminate service that we said we didn't want in the first place.

We don't want to be without our internet but could not work out an arrangement with your agent. We had an unexpected high cost home repair & this has set us back. We tried to make arrangement for a bill due 12/25/19 to 01/03/20 a move of only 9 days. My social security check date. I'm 81 & a veteran.

The lady was very patient with me which I appreciate since I am not computer savvy. She would visit between times when we were waiting for my end to work. Nice, friendly person. Hughes Net has been a good system for us at our home office. Much better than the previous system.

I called after numerous appeals to have this 'fixed' online; agent was highest quality, well spoken, experienced, and explained options, and described problem and what caused my extremely frustrating problem, and how to 'fix it'! I was totally frustrated at first, and he controlled the situation, talking me through the entire process of identifying, then changing the problem dynamics. A top job, well done, and Merry Christmas!

I call the same day I cancelled. I was called dumb stupid idiot plus other things I will not put here. Have not been able to connect to my modem. For 4 mouths only at certain time throughout the day. Like 3am. Was lied to about your service from the start. I am not paying for something I could never use. On the modem the guest mode was left wide open which used all my day in two days 3 days after it was installed. Had to change password 4x. Your product it not worth the money you want. I have unlimited now for less money. Now they keep sending email wanting me to come back.. Nope.. Do not get this service. They lie about everything then call you horrible names on top of that... Find some one else..

Billing info. caused late payment. Internet very slow to work with. Ms.Kendra walked through all I asked her about and She is The Greatest, but the weather is very damp for the next few days, so she suggested a follow up when the weather clears up, Thank You Kendra.

WRITTEN promised minimal speed of 1.5 to 3.0 MBPS has never been achieved. Top speed is 128kbps. You read that right. Pre-Data Cap speed has never been over 8MBPS. Agreed speed was 12mbps. The company never takes any responsibility for violating contract. They will refund nothing. They will lie. Avoid.

Absolutely atrocious internet. Since going with them, I haven't gotten more than 1mbps and then within 24 hours of paying the 115 dollar bill for the 30gs of service, they tell me I've used all of my service up. So if you want Hughes net, you'll be paying 115 bucks for a half of days worth of service and told me there would be a 400 dollar cancellation fee. They're absolute crooks. I must urge you to look elsewhere.

Young man who helped reopen my HughesNet service was very helpful. He was polite and kind. We buried my husband today and it was a very emotional time for me. He got everything straightened out in a short time and my service is working just fine. Somehow in paying my bill the website was somewhat confusing for me and he straightened it out in a short time. Thank him for me!

I was a very happy customer of Hughes Net. I’ve even recommended it to people, but now I’m not in the same location and tried to cancel. It took me many phone calls and literally hours on the phone to correct an early termination fee and I’m pretty much not happy. I happen to notice that my account was charged $280 dollars or your company would have just wrongly taken my money... I’m extremely disappointed and to be honest after literally hours on the phone to get my refund I'm not to into typing how disappointed I am, although it seems I am, but I’m not stoked. Please do what you can to make things right. Like I’ve said, I was happy with the service but I’m left extremely disappointed.

Internet always crashing. Takes 2 hours to watch 30 minuteman show. Can’t stream tv and at the same time Forget about laptop. Can’t watch programs on Hulu. The internet can’t keep a stable IP address. Waited 10 minutes to talk to a rep after the formalities was over and I explained the problems the connection was broken.

Despite 2 calls to customer service, and nothing being fixed, I'm being forced to pay a bill that is non existent, by your own systems information, because you are holding my internet hostage. Very unprofessional. I am extremely disappointed. Will not recommend you to anyone, will cancel you as soon as I can.

Hughes internet is horrible. Then you call customer service to be told "our check shows everything is good. The problem must be with your phone". Brand new phones that haven't given any other trouble. But too bad, you have a 3-year contract.

Junk. Horrible. Even if your service was free it would be way too expensive. Literally the worst provider of service I’ve ever dealt with. Hughesnet is trash, constantly lagging. Hulu absolutely won’t work. Your discount doesn’t mean nothing when your service is absolutely garbage. Worst decision I’ve ever made and I’ve been divorced. I wouldn’t even recommend this to my ex-wife and I hate her. Terrible service.

Ricardo ** service is a horrible and uncouth with the service. He and Kenya ** I didn't want to pass the call to a supervisor or manager. Ricardo told me that he would better cancel the account and that it would not happen to a supervisor.

I'm tired of spending 30 to 40 min. on the phone trying to get my account charges straight. I have been a customer for many years and find this most upsetting. I need to call back in 12 months to obtain the rest of my credit on my account because you cannot to it at this time. More of my time wasted. Not Happy.

The installation was not done right and the guy that installed came back out to fix on December 20 2019 and had no clue what he was doing even after I explained to him how to fix it. The dust is not secure and the wind crabs the wrong way. It is going to come off the roof and do damage and I want that not to happen. So if someone could call so we can get this taken care of. It’s going to take two people.

After paying on a basic maintenance plan for 9 years the satellite systems went down. Tried to get the system repaired under the plan but after 2 and half weeks was told I had to upgrade to new equipment, 2 year contract, and higher service fee. All I wanted was for the system to be restored. I was only given 2 options, cancel or upgrade. I chose to cancel because they went against the maintenance plan. Asked for the money back I paid into the maintenance plan but that was refused. I would really like to be made whole, people should be able to expect to receive the services they pay for.

Hughesnet said 25MBs but usually average about 3 to 6 MBs which is even below their normal service and mine is supposed to be the premium. Service drops a lot and cause a lot of buffering or drops the connection altogether. They don't seem to be able to fix the problems but they do talk a lot trying to talk around the issue. I suspect their in-house computer increases speed after testing speed from here. Makes them look good but TV won't work and last night a Kindle reader buffered for ten minutes to finish a video. Can't recommend the company.

I am so happy in the way I was treated. And I would like for you guys to go good Attended. They are really sweet and kind and they gave me a free promotion so my wifi can be faster because it was slow but I really like that.

My dish seats back about 12" from my direct TV right dead center of the feed horn. Actually the feed horn sits on top of my DirecTV no I don't know if this will cause my speed in in downloads or uploads but it slows down a lot for having 50 megabytes. I'm just wondering if the DirecTV is causing the problem.

I did not understand the importance of gigs in how speed can be. The gentleman was very patient in explaining what I had and its limits. I was very happy with the way I was taken care of. I would advise others to use Hughes service.

Don't need to. Can't connect and you charged me $107.00 for what. Nothing and I have called and called called. My money is still not back in my account. Now I have to pay overdraft fee because of you. Really called about that too. No response. Really you you want to get referred. Really I would not refer to to my dog. Give me my money back. Never had you service. Even your serviceman lied. Never installed. Never got service and I am being charged. Really scam.

Unable to stream movie, also I directed agent where pole was on. Tech decided to put pole on front lawn. I made the statement that this was large for front yard. When I called office and inform they about the problem. Agent stated I had to pay $125.00 to have it moved, because I sign paperwork.

While the tech tried to help there is a huge problem at HughesNet with regard to listening to the consumer. To date HughesNet and the quality of their product is a sore disappointment. They have commercials claiming 25 MBPs but at times with the speed test they want me to use I am getting KBS. Problem has been going on since I switched from Dish to a HughesNet, approximately 9 months ago. They have no solution except for me to spend an inordinate amount of time requesting a fix for my internet speed.

If you're out in the middle of nowhere like I am it is internet but it is the most expensive internet you'll ever pee in your in life. You watch it for a few hours on Netflix or anything like that per week you won't have any internet left. You cannot game on it and it barely comes in for the most part. You have to watch it not at peak times. I would never ever do it again. Then you sign up for a 2-year contract without knowing it. I could go on forever about hating on this company. It was my own mistake for signing up with them.

I cannot state this strongly enough...HughesNet is horrible! I have never reached advertised speeds, with the exception of 1 day when a call from HughesNet was received in response to a bad review. That one day was good. However, one day out of 120 days is a pretty poor record. Don't waste your time or money on HughesNet.

I have been trying to end service with you since October first. Your internet doesn’t work with VDI and so my services were cancelled. I sent back your equipment and once I seen that your receiver was going to need to be returned I call and explained why I’m unable to get it off the roof. Then I was told that would be fine and a tech would come and get it. That never happened. Then I was charged for the equipment. So I call then you wanted to charge to have the receiver removed. I refused and was told half. I refused again then you agreed to waive the charge so the tech comes out and doesn’t take the equipment. I had to call twice and talk with a supervisor just to get a label to return it. Promise to tell anyone that will listen about how horrible your service is and how your customer service is nonexistent.

The installation and service tech were just fine but the service so far is terrible. Evenings are impossible to use without difficulty, it constantly says connected with problems. I have reset the modem several time and it doesn't help. Mornings are decent but still spotty. Evenings are almost impossible to use either for TV or internet. Please help. We are very frustrated!

Can't stream movies at times, just loads every minute or so, sometimes you can watch an entire show without interruption, but other times it stops to download or gives you a message that it cant download and you should try a different show, I told the lady when I ordered Hughes Net that I wanted it to stream shows and movies, she said it would work.

Re: order **, the sales agent offered impressive pricing structure to interest me to try HughesNet with the assurance that it was good enough to stream movies online. She "waived" the installation cost of $199.99, and "waived" the activation charge of $99.99 and gave me a credit of $50. to cover the first month charge of $49.98, effectively making it free for the first month. I was assured if it didn't stream properly, I could end the contract without a "disconnect fee" that would have been $400.00.

Thank you for the extension. I recently got hacked. The month of October. Trying to pay my bills and leave enough in my account so Hughes can collect from debit. Has become a challenge. Thank you ELLA ** . For your understanding and generosity.

Can't watch tv, always streaming or cuts off and restarts. Called to see about getting it fixed. Well first person couldn't fix then sent me to another who could speak better English but we were disconnected. Didn't try to call again. Wasted 1 hr of my time.

Called to change debit card since my debit card was compromised. The only thing I didn't like was when I tried once to obtain a paper bill to mail my payment, I was told there be a 10.00 additional charge. I not getting a strong signal right now, it works in the living room only, I wonder why?

On 12-8-2019 I made my Hughes Net payment. In addition they withdrew the next month payment also and I did not authorize. Payment cleared and on the very next day they have 2 pending transactions for the same 2 amounts. I provided proof they cleared and that they taken them again. It’s been over week prolly 10 hours on phone and they still won’t give me a refund to the money the stole from my account.

I called for a loyal customer discount. I am blind and use visual aids. The representative was respectful and she was able to help me. I asked for an invoice each month so I could scan it into my PC and it would read it to me but there is a $5.00 fee and I declined. I think you should give monthly invoices free to blind customers but I understand why you don’t. Thank you. Penny **.

The Agent I spoke with was very helpful, he was very patient with me and walked me step by step with creating my account. He was very knowledgeable and explained to me all the things that I needed to know regarding my account and how to use my services. Thank you very much for going above and beyond for me as a customer, you are definitely the definition of what customer service is all about. Thank you and happy holidays!

I got accidentally locked out of my email over the weekend and finally the lady I talked to today was able to straighten the problem out with the help of your technical department. Thank you all for your help.

Your Fast internet service is BS. I’ve been told broadband is twice as fast. Your ads say fast, faster. It’s a lie! I can’t get videos/ pictures for 5 minutes. You say it how these videos were formatted. Your software can detect this and format to your hardware. That’s what software does! I’m putting you guys across the country of what you lie about.

I signed up for new service. The installer showed up 2 hours later than the time frame I was told. He showed up only to tell me that he could not install the phone and internet because I have a stucco house and a tile roof. Now Hughes Net is not refunding my money. They refunded one dollar instead of the $67.00.

I was online and my internet went down. I got on the phone with tech support and tried to rectify problem. It was fixed but the reason it stopped working was because I went over my data limit. 1.) When I signed up, I was told that the limits were no longer in effect and wouldn't have that problem. 2.) You give a customer no notice it is going to stop. It just happens. My Hughes Net experience is the WORST I have had with any internet company. Now I have to increase my limits and it is going to cost me more than I was paying with my old company. Very Unhappy!!!!

After purchasing Hughes Internet it was very very slow. I called and tried to talk to somebody but they have few people that speak English well that you can understand 20 days later I canceled my service and paid over $300 cancellation fee. I then had their service department come out and remove the equipment and give it to me to pack in the box to return it to them. I called them. Gave them the tracking number. I also called them and let them know that they did receive it. I had to receive the receipt and the next month they charge me $216 for equipment not returned.

Three phone calls to get this ridiculous charge taken off my bank account. They said it was for paying my monthly payment on time with my debit card. It's like every two weeks I'am calling about something. I'am sorry I ever went with your company. It's one thing after another. I'am tired having to make two or three phone calls to resolve anything. Tom.

Your company has not resolved anything! *** It is the slowest, most unreliable I have ever used!!!*** My bill was originally $60 per month & without warning jumped to over 80 a month! It never works!!! Prime time/peak hours - really? You mean when everyone is home & trying to relax and watch tv?¿? So 80.00+ per month? For what??? I do believe you are misleading/falsely advertising a service - you do not provide & can not provide!

The agent that I talked to today was really sweet and helpful but all the other ones have been rude and argumentive and really rude and not helpful. And also when I first got my internet installed the tech that came out here was very rude and sarcastic to me. Refused to put dish where I told him to put it.

I was told my service was out due to weather in Calif. that the satellite was out in Calif. This is not true as the satellite comes from space. On my second call I was told because I ran out of gigabytes and I would need to buy more gigabytes. I have had 20 GB since I owned my PC. I don't see how I ran out and had to up my GB to 30. In all the years I have owned my PC I never ran out. I think this crap was all made up by Hughes Net to get me to pay more money. I think I was ripped off and I am reporting this to BBB and FCC. I dont like I was told this crap and I am looking to change internet and phone. I am on a fixed income and a senior. I can't afford this rate.

She was nice and she was respectful. She helped me get my WiFi on. She changed my account info because my card got changed. She told me when the WiFi would turn on. She told me when is the next payment is. And thanks to her.

It doesn’t even work for one phone. It’s so slow and we’re paying $70 for something that’s slow and doesn’t work!!! Don’t even recommend for anyone. My old WiFi was a little more by like $10 but worked better. They said this. Theirs was faster. But it’s horrible!

We were experiencing difficulties when trying to stream Netflix or Amazon Prime movies on our tv. It took a few calls to resolve and diagnose the issue but I believe it will be resolved. Each technical support member I spoke with was professional and courteous and getting me to the correct department to address and resolve my issue.

I received help this morning with my bill. My bank account had to be shut down for a while due to hacking So the money to pay my bill couldn't be taken out. We straightened it all out quickly Thanks to the rep that assisted me. All strategies out. Many thanks for his help.

Tell truth on total billing cost. Told that they would reduce my total bill to $39.99; there was no mention of equipment rental. I thought My bill was going to be total of $39.99. I am retired and really trying to reduce cost of monthly bills.

I pay a LOT of money for slow internet and she told me it was our w box!! I don't even get 10 days of fast internet and any movies from Amazon Prime or Disney or Netflix just keep buffering and buffering. For heaven's sake for what I pay compared to what ALL my friends pay I should NEVER EVER have this problem. She gave me two token so we tried again and BOOM!!! It still kept buffering. We don't have many choices out here but when we do I will get rid of this expense internet. Horrible service. We have unlimited internet. But very little data. So what good is unlimited then... Really bad!!!

He help me out with getting my internet going. He was good and very professional. Could ask for a better person on the job to get it done. Had call a few weeks ago and didnt not get it done until I talk to him tonight. Great job.

I spoke with Sam first and he was extremely helpful with my situation. He then transferred me to Johnny to help with porting the number and telling me AT&T thru Xfinity would port my number on December 19th. This pleased me very much due to fact my husband has dementia and we needed to keep the **. Both were very professional and helpful. Sorry I didn’t get their last names, even tho they gave them.

At first I wasn’t sure… Due to the service person that came out on Thursday stayed a whole 15 minutes and left explaining he didn’t have everything with him. Explaining he’d be back on Friday at noon which never happened! Didn’t receive a call or text. So I called asking if anyone was coming out to hook us up to the Internet. The first service person that was here on Thursday didn’t come, they sent a gentleman name Ruben. Did a fantastic job, even apologize for the other person, in my view shouldn’t be working at installing. He Was not very professional - But the second service technician that came out made up for the bad behavior of the first guy!

Got HughesNet internet because they serviced my area. Not 4 days later was I calling them because the internet speed was so bad!! I mean terrible. I couldn't work, couldn't load episodes, couldn't check the news. They took the route of telling me that I was receiving service and they proceeded to have me changes my settings and qualities on devises in order to get a better speed. Did all that and it was still TERRIBLE!!! So I asked them to cancel the service and waive the early termination fee as I wasn't even able to use the service I was paying for. They out-right refused to do so stating I was still getting service no matter how slow it is.

I have no problem with the human side of the support - BUT no internet now for 5 days. Was told due to inclement weather - hello I live in Washington - it's not raining today and still no weather was told someone could come out (for a fee) - a fee to fix the system that is not working? Anyway will call again (the tech was nice and I don't blame him just the system he's working with) but am also looking at other carriers now.

Very disappointed, you still cannot even get my address correct. Finally I hope my wifi works. Been so many problems since September. 3 failed appointments for hook up, then the wrong signal. Hopefully this will get resolved soon. The tech today was helpful, but like I say after correcting my address 3 times you still have it wrong!

The guy I had today was very helpful very friendly. Would like to deal with him more. Should have more employees like him. Wasnt worried bout a sale. Was more concerned about making my life easier. Was a VERY AWESOME guy.

Installation tech was fast but thorough, system works very well. Only small complaint is that the remotes are easy to deprogram, so keep the babies and old people away from them. The ordering part of my experience convincing and smooth.

I’m so pissed. Their internet advertising went on about how fast they are, I kept receiving letters in the mail regularly stating they were the best. Now that I’m locked in for two years, I’m stuck! Total rip off for sub par service.

The internet is horrible. Bad choice... The person who hooked it up was very nice. You can't even watch a video. It is so bad. I call and they say it's working at correct speed but it is horrible. I so wish Hargray worked here where I moved. This internet is not worth my money. My cell phone internet works better than this internet. That's really sad. Y'all need to do a better job. Will not recommend y'all ever.

I had this internet Hughes 20 yrs ago and said I would never have it again... Hughes said it's changed, "We're better now." Oh no not even close smdh. Doesn't even work at all sometimes. If you have other options I would suggest them. I do not recommend Hughes Net to anyone.

They don’t help you when you call in. They put you on hold for a long time then just repeat the same thing over and over “I understand ma’am. I’m sorry about that ma’am. There’s nothing I can do about that ma’am.” My service does not work. They have told me MANY times that if it doesn’t work they can cancel the service And I wouldn’t be charged the early termination fee. They won’t cancel it and they want me to pay for internet that cannot load my email or Facebook. I was promised I could stream videos on the internet and would definitely not have a problem loading my email or social media sites.

My wifi speed is 1.1mph still. I've had problem after problem. I was trying this a call back to see about my situation. I have not been able to use my internet since December 2nd. I've had to keep checking at speed. They told me it was storming. It storm once in that time. Nobody's called me back. I've wasted all my data. They were supposed to replace it and give me tokens and nobody still willing to come out to check why I'm having so many issues. Last time it took three weeks of asking them before they come out. You shouldn't treat your customers like that. You say that you she was not gives you world-class help. Well I'd hate to see bad help.

I was overcharged what I was quoted. There was an extra $50.00 taken from my account. I had several issues I emailed about and the response was dissatisfactory and kind of ruid. The guy even addressed me by the wrong name! I hope my service and customer service improves.

My email is being used for someone’s else account with my same name who apparently lives in VA. I’ve called & asked for it to be removed but your company will not remove it! I do not want their bills my email associated with their account! I live in WA and they are falsely using my email for their account. Please remove my email for this account! Thank you!

I called in about having slow internet and was told I needed to upgrade to a bigger package because we were using up high speed data too quickly and that was what was causing internet to slow down. I upgraded and was told it would be reset immediately and speed would improve. But that has not occurred. It is just as slow if not worse. Cause now the picture quality is worse and sound is lagging. Call in today about this and when asked to have a service person sent out or I would have to disconnect if couldn't get some to come look at it (ask me to disconnect all devices when I'm not technical was) just told they would send me to the department to disconnect without even considering sending a technician out. Then was left on hold until I finally hung up because the 45 minutes the day before and 25 minutes today is time I don't have to waste setting on hold!!

My service had slowed down considerably. I had asked my son to call and see how much it would be to obtain faster service so that I could get better internet and watch videos without interruption. The person who helped us was very cordial, professional and helpful and we were able to get a new router, and better service at less cost. Even though I should have kept up with the changes the company offered by paying better attention to the offerings in the mail by being on the internet service, the attendant today helped us find the better service. Then after we talked with him, my son got on the web site and found an even better service, which he called about and was told we could only get it by applying online so we signed up for that service. Glad we visited and I will stay more up to date with the internet.

I was unable to connect to portal and called customer service. My user name was **. (The default entry is cap S.) My password not recognized and new password given **. When I went to log in these rejected. Very nice helper. ** Case number. I was attempting to find help as to intermittent slowing of speed on Icloud. Apple said they have new speed, constant and Hughes net speed variable and could not connect at times. Seems fishy.

1. The encounter with the company representative was very pleasant. Current credit card data was supplied and service was uninterrupted. I spoke with the representative and explained that after converting to HUGHESNET my cell phone service is unsatisfactory as we are unable to be heard by a caller on our cell phone. This is totally unsatisfactory. Correction of this problem would be greatly appreciated.

We signed up for Hughesnet after calling to simply inquire about ATT internet. Somehow we were coerced into Directv and hughesnet. This was not our plan. After it was installed we instantly realized it was not going to work for us. So the following weekend, I called to cancel. The lady was so rude. She talked over everything I said and refused to let me talk. She kept saying that if I will give it 30 days then they could maybe improve it. I told her repeatedly that I wanted to cancel my service. She refused to help me. I asked several times to speak to someone else. She said that she was the highest ranking employee and there was no one else to talk to. She refused to let me talk. She refused to cancel my service and told me that she would be charging me $400 dollars to cancel. I told her that I have a 30 days buyer remorse clause and she refused to listen.

Awesome customer service. Thank you for understanding What I needed!! She changed my billing date and extended my payment date! She helped me in everything! I really appreciate it and excellent service! Patient, fast, positive, understanding, helpful, wow service! Now I can pay my payment later and not go overdraft on my bank. I'm very happy with Hughes service. I have less than a year and I'm very happy!

I have never experienced worse internet service. I was told it would service all of our internet needs and then told exactly the opposite when I complained. We could not watch a video or TV without it buffering at least 20 times in one hour. I only had the service for 6 weeks and they tried to charge me a $700 early termination fee and a $821.50 early lease termination fee. I am still fighting with them about the lease termination fee, as they want me to keep the equipment. As others have noted, I have been lied to on 3 different occasions. They have tried to have a colleague pose as Senior Management to tell me they cannot help me, along with misrepresenting their service from the beginning. Save yourself a significant amount of brain damage and DO NOT contract with this company.

I talk to a supervisor. He was to call me back at 2:00 his time to walk me thru how to get my $100 visa card. No call, no receipt to get card. Service is the worst when it comes to customer service. Lied about the internet service. Can't get Netflix because it runs to slow, always loading or try again! Can't use my fax or copy machine. Xbox or play station they don't work with this service either. I get better service at McDonald's parking lot. And it's free!

My original connect date was Dec. 4 but was notified the next day that it wasn’t and rescheduled for Dec. 11 between 12pm-3pm. I called to confirm and was given the contractors number and attempted numerous times without any response. Called back to customer service just to be told it wasn’t their problem. How is it my problem to hunt down a contractor when all the arrangements were made thru Hughesnet and that’s who I will be receiving a bill from? Poor Customer Service!!!!

The guys that showed up were kind, respectful, interesting and professional. I enjoyed them being here and they were tidy and neat also. I would not hesitate to recommend Hughes net and feel perfectly comfortable having them on your property.

Good service technician and quality internet service at a affordable price. We switched to Hughes Net and have been very pleased with the results. Our college student has been able to do her homework online any day instead of only the first half of the month

A bugged phone with no response to complaints. I never hear back from you guys. I had to list all the dropped calls -- in specific detail: How long was I on the phone before it dropped? What kind of phone was I using? All these details questions, and yet I had never heard one thing back from you guys. All this special detective work your investigators were going to do, yet nothing! What's that all about? My phone still beeps and it still drops my calls. Can't somebody just be honest and tell me it's bugged?

Great technician. Very fast worker and got my internet working. Traded out modem. Helped me and my daughter set our phones to the system. My daughter was so happy to have him do that for her. All smiles. Great fast service. Got us back running properly in no time flat.

It's slow. Games and apps are dropped or freeze. Can not watch Netflix on main TV. It's in the room with the router. They have been called numerous times. I want them to just come get all of their equipment. I'll try elsewhere.

I wouldn't recommend Hughes Net to anyone because I have only gotten a runaround and transferred to different people and departments only to find out that the internet still isn't working. But when you have a contract with Hughes net what can you do and I think it's not right to be ripped off by them and pay for service that you aren't getting. If I could rate a negative star I definitely would so if you are thinking about Hughes net as a provider don't do it because you are just giving your hard earned money away for a service that I'm not satisfied with!

I was under the impression that our connectivity would be a lot better than our very poor Centurylink for the last 7 years. We have a lower level that would never have any bandwidth to stream and really wanted to obtain that and no luck even with Hughesnet. I understand the satellite needs to be clear and we have done all we know to make sure it stays clear.

HughesNet was terrible, we couldn’t have more than one device connected to the WiFi at once. Even when we did have just one device connected it was still super slow. Our plan said it was for up to 5 devices yet only one could be used otherwise anything we tried to do on the WiFi would take about half an hour to load and at that the picture quality would be terrible and it would start loading again halfway through whatever we were watching.

Really thought the Hughes Net would download movies or watch them as they down loaded. Somewhat disappointed. Thinking that was buying from Frontier, misleading at the least. On the good side, your installers did well and were very knowledgeable. Still disappointing.

Pretty terrible experience, Customer service withheld the fact that there was a data cap when I called to sign up, the fact you guys think a household can only use 30GB of internet a month when a hour of Netflix can use 1GB a hour, Amazon Prime struggles to work, and you guys charge $30 more than the local internet, you guys offer nothing that keeps you competitive with other internet companies and by having a data cap you're failing to keep up with the times and they way current internet usage is trending..you guys need to rethink your business plan from the ground up.

My internet speed is so slow it is constantly buffering. I can barely make a call and watching TV is constantly buffering. I have been trying to get my diabetes monitor set up and it takes so long too that it closes. Please check speed.

He went above and beyond helping me try to improve internet access (very bad in my area). Taking the time to let me know he could help improve and walking me step by step. It was a male but forgot his name. Maybe Brin?? Very pleasant and helpful.

I had a great installer! But I would say the service isn't all that great! My other service provider gave me DSL and I thought it was kinda slow and unreliable until I started to use Hughesnet! Hughesnet is way slower and a whole lot less reliable! Will definitely be looking to terminate my contract early and go back to my old internet provider!

I was treated like I was the only customer they had to help out. Very polite and courteous. Handled my request very much to my liking. I felt like he was speaking to an old and dear friend. I will definitely call customer service in future when I need something as my experience was excellent.

Pre-Instructions for Installation of services. I am pleased with the customer service desk. I await to see how the installation goes? Contact me after installation again at **. This location is about 15 miles from Grayson, Kentucky while traveling along State Route 773. I have attached photographs of the site for the installation. I hope this will serve you technician with enough information to find the location.

Horrible connection. I am unable to watch a movie or anything on Netflix without connection constantly interrupted. Very disappointing. I have not even tried internet yet AND I hope it doesn't produce the same results.

You have been nice to me, thank you, for your quick service and for the kind person that came out for installation. I believe his name is Richard. So once again thanks to all of you at Hughesnet and if I need anything else I will give you a call. Thank you goodbye.

After following the instructions for sales person to call for tech to install service I was given a company in Youngstown Ohio which they had no clue why I was calling them when I live in Tx. Called back and was given same #330 782 2200. Not a good start with Hughes. Now I hearing around the area that it’s a slow internet. That’s messed up for 2 retired couple!!!

My HughesNet meter doesn’t work. I think my HughesNet account is linked to an old account that is no longer active. I did online chat and the person I was speaking with said HughesNet’s engineers were aware there was a problem with the meter. My meter still doesn’t work, I can’t look at my account info on MyHughesNet. It says contact customer service. I have done so twice.

We are not happy with the speed or reception of the service I'm paying 60 a month for. We will probably switch to AT&T. We only use the internet for a few hours a night but it's slower than my hot spot from Cricket.

Service is iffy, when wind blows, it gets slow, but you guys gave me 3 months free and are cheapest internet, so...I will deal with it, I would recommend you guys to my friends, do you offer bonuses for referrals?? I could name you guys in my Facebook and my Facebook business profile as well.

I had HughesNet for 20 months with auto pay and a 2 year contract. They tried to overcharge me 7 times in 20 months of paying. They broke the contract with erratic billing. Keep a very close eye on bill.

Let me say that this is a work in progress at this time. Installed for wifi purposes, but the signal is just not enough to play videos/movies, etc. Before you get locked into a contract, make sure that you can live on very slow internet speeds. The installation went off without a hitch, and the installer was very nice and knowledgeable. I just don't think the 25 or so Mbps download (if it gets to that) is going to work for me.

We were text to let us know of a technician coming out, when I called to ask why, they stated that our dish needed to be repositioned. We were home and nobody showed up. Then I called to ask why, and was told they would call me back to let me know. No call, no service technician. I would not recommend this company.

When I signed up through DirecTV they did not tell me the service was so slow. My alarm system isn’t working because of the slow internet. I can’t even use Directv on demand because the internet is slow. How can you offer something and be paying for it and can’t use it.

Our former company constantly went offline...after just one week with Hughesnet, we have had constant service...we love it and we recommend it highly! We wish we had it in our area many years ago. All our friends have been told about this.

Home phone service did not work with HughesNet. I have VOIP phone service that was totally broken with the satellite service. I was told I would need to convert all my home phones to cordless and purchase the VOIP through HughesNet to have home phone service. In addition, I would need to have a converter for the system to work. It's just too much additional expense to go this route and I cancelled HughesNet with a high penalty for contract cancellation even though I did this immediately after realizing the home phone service was broken as a result of HughesNet. No consideration was given even though this was a problem I was not informed of before agreeing to install their service. I negotiated a waiver of this penalty and had to accept their refusal to remove their satellite dish from my roof. I will need someone to remove their dish from my roof and dispose of it separately.

Had appointment on Monday December 9, 2019. Took day off work to meet installer. INSTALLER DID NOT SHOW UP OR CALL. Made another appointment for Friday December+14, 2018 between 800-1100. It was extremely rude of you to do business in this manner! Thanks a lot!

I was promised between 20 and 25 MBPS, to date I am at about 2. I was escalate to level 4 service, but no improvement. I’m forced to follow up to see if a remedy is coming. The last call I was told that engineering had it and it could take days, weeks, or months. His customer management was poor to say the least. So I’m currently paying for promises not realized.

Our only disappointment at this time is the slower speed of everything. We will be checking with Customer Service to see if anything can be done to improve on that. We will stick out our two year agreement, but if speeds don't improve, we will look for another provider at the end of that term.

The operator was very hard to understand. Lied to me saying my internet at ** had to do with the weather. I was connected to HughesNet at the time. I previously upgraded my account but I am still having trouble with Netflix. Stops and starts. And Video on Demand same problem. I was to speak with a supervisor that I can understand.

When I start the computer, it takes a while to open so I can give my password. I then click on FB and sometimes I'm able to read, other times it goes from one page to another. If I am able to read my post it will scroll up and down the page and I have to click onto the page and it will stop for awhile. Also, while typing, it automatically prevents me from typing and again, have to turn it off. I'm unable to click on the X to turn it off and go through the procedure of turning off the computer and then shut it down. As I was trying to click on "Submit" it was scrolling all over the page.

We switched from Century Link to obtain faster service. The upshot of the change has been that where we were able to view live streaming services from our church we aren’t able to now. The signal seems to be intermittent so the service is stop and go. Very disappointing.

Efficient, friendly, knowledgeable - great service!! Arrived on time, called ahead to confirm, gave location and positioning advice, didn’t leave until he was sure everything worked as expected. Also very friendly, cleaned up after himself, etc. He deserves recognition for exceptional customer service!!

I have called customer service several times about the slow download and upload speeds that you said I would get. Very unacceptable. Some days I have long waits to get into the internet. The speed is not constant. It varies from day to day and from morning to evening.

Internet is extremely slow. We just recently had the service installed in our house, but the speed of the internet is extremely slow, only one electronic can be connected to get a decent streaming or to cast to the tv. Regardless, it always idles no matter what you are using, TV, phone, tablet, or iPad. We tried everything and it is really disappointing as we are not able to even watch a movie without interruption of signal. I heard/seen reviews of customers complaining about it, but I thought we would give your service a try. I did ask Customer Service about idling and the service itself. We were promised something completely different from what we actually got. Very disappointing. The customer service rep stated we could connect up to 14 electronics to the internet and should not have any problems. We only connect one thing and that alone does not get enough speed to be able to view/see what we need.

We have had a couple of slow downs due to severe weather but these were short lived inconveniences. We are enjoying the service and have no complaints. Very happy we changed internet providers. Much faster than DSL! The monitoring of our used data has been confusing however. I’m hoping it will make more sense as we become more accustomed to the service.

John, the installer from Saturn Satelite in FairPlay, Colorado was fantastic in installing our Hughes Net system. We're retired on a fixed income and we definitely required that our Magic Jack phone system would be compatible to Hughes Net and John made it happen. A job well done, we're very happy at this time with Hughes Net!

I was not informed that HughesNet would not support connecting HN to my computer, If I chose to have it connected it would reduce the speed had agreed to. Further I was told that data use was unlimited, but I see that there is a limited amount charged for data after some use. I am dissappointed in not having this info before I made a decision to use HN.

Unauthorized withdraws from my account. I need someone to call me that I can understand. If I don't get a call I am going to get ahold of the Better Business Bureau and make a complaint about your business practices. Listen to your supposed recorded calls.

I was very irritated because I couldn't use the internet the way I needed it to and the woman on the phone helped me and I apologized to her because I was irritated. It wasn't her fault but she was patient. She never got upset. She helped me. She even said she understood so if you can do something nice for her please do because I'm sure her job is hard dealing with people that can be jerks.

The gentleman who installed my service was great. Friendly and informative. That’s the only reason I gave 2 stars. The service is so slow and buffers constantly. If I could terminate my contract and change service I would. Also I had to pay $350 for equipment that provides sub par service. I had Vyve before having to switch when I moved. Hughes isn’t even close to the quality of Vyve internet.

The encounter with the company representative was very pleasant. Current credit card data was supplied and service was uninterrupted. My wife spoke with the representative and explained that after converting to HUGHESNET her cell phone service is unsatisfactory as we are unable to be heard by a caller on our cell phone. This is totally unsatisfactory. Correction of this problem would be greatly appreciated.

My attempts at signing up online failed after numerous attempts. It wouldn't accept my previous password so I changed it and it wouldn't accept the new one. At this point I am unable to view how much data I have used and how much is left which I could do before it was updated.

Wanted to cancel my service with HughesNet due to crappy phone service & unknown charges, the deal was for 29.95 a mo. & they want me to pay 74.94!!!! Two good reasons why I want to cancel, hughesnet contract is blackmail & intimidation.

Mark was pleasant to talk with. He found another $5.00 discount for the next six months that is supposed to keep my payment to around the total of $70.00 that I initially agreed to. I explained my concern and he assured me that the $5.00 discount would keep my payment at $65.77 plus tax with no other charges added. If it holds true on billing payment I would change the rating to a five star. On two other occasions with other operators in the past the information I was given turned out to be false, probably through no fault of the operator.

The worst experience with a business I have ever had. After 6 different numbers, I found one I could understand. It took ten minutes to finish the transaction. The bank changed my bank card number. I received 5 emails in one day telling me they couldn't take payment. Get with it HughesNet. The different numbers were trying to sell me insurance, roadside assistance. That's not what I called you for. Trying to make a payment. Even after we got it taken care of they sent me another email saying they couldn't take payment out, my card wasn't working.. You know we called because you sent me this survey. Took I over 2 hours to get taken care of!

Installer for 3 holes in my wall but the service is terrible. My internet goes off about 2 hours a day intermittently. I I have called your office. I have emailed you. I have gotten no I've got no response and I want installation removed. I want to cancel the contract. Want rid of it.

We'd been searching for an internet provider since AT&T had sold the territory we lived in, for about 2 months. It was always the same-we don't service that area. After having been with AT&T internet service for 25 years, having to find another was something I dreaded. Finally HughesNet said they could provide internet out here. Their service tech was here when he said he would be, was courteous and friendly. Honestly, we're going with them for phone service, too!

I do not like to draft out of my Visa Credit Card. The Agent made it possible so I could send a check thru PayBill thru my Credit Union! The Agent was really nice in working with me concerning this matter!

The Internet service is bad. The data would roll over one night and be gone before morning and you wouldn’t even be getting online. They will not cancel the service when you ask, and they keep charging your credit card for the service you ask to be terminated. When it finally got it terminated, they say I owe them $576 for not meeting a 2 contract. So a very costly lesson about Hughes Net. It would not of been that much had they turned it off three months ago when I asked them to. Now I need a paper bill because I’ve had to freeze my bank card because they keep putting charges on it. They simply will not send me a paper bill where I can mail the rest of it in. They just keep putting it on that card and it keeps getting returned. They are a very bad business. I have never dealt with anything as stressful and aggravating as them.

Called to check charge on my bill and got a courteous explanation. I think it's ridiculous that I pay for a router that went bad that I don't even own. Also I am very unhappy with the slow speed that I am receiving. I plan to get in touch with Vianet and see how well they perform. My brother-in-law quit Hughes Net and is using Vianet, and is very happy with their service.

I decided to try the Satellite internet because the satellite TV has been good. My cable service frequency went out and never worked with my printer. Anyway, to be truly honest, after it was installed, I found it was very slow. I SLEEP SLOWER THAN THIS INTERNET SERVICE. I am sorry I switched for it. Causes friction with members of my family. My daughter can't do her job on the computer when she visits and is forced to go back home to get work done. My wife complains how slow it is to download on her phone. I myself can't get normal things done on e-mail, Facebook, etc. I stopped using my computer simply because it downloads so damn slow.

Install contractor did not bury any cable. I reported that and a different contractor rep was assigned. The rep refused to bury any cable. I was not informed on original Install that cable was not buried. The 2nd rep for the 1st time mentioned a 25 foot bury but refused to bury any line. I had a free install to set up Hughes Net. They are going to send out a 3rd contractor. At this point I am waiting to be set up with Appointment. TERRIBLE CUSTOMER SERVICE!!!

Very understanding my problem. Work me through the issue. Took the time to help with changes for our password. Gave us a few extra gigabytes. It look like someone hack into our internet. It was a pleasure working with the lady on the phone.

I have tried for a month to get my old phone number ** transferred from COX to Hughes. They said I had to have COX reinstate the old number so Hughes could transfer it to them. I did that and I still can't get the phone number transferred. I called today and got the same runaround that it would take 10 days. I was told that ten days ago. I am frustrated that I can't get a simple transfer of my old phone number to Hughes. Can you help, please. This has been going on for a month and I am frustrated. Thanks for any help.

Does not pick up good internet connection. Bought a wifi booster and still doesn't work. It is very aggravating. I have a smart tv and a Roku stick and I try to get on Hulu. It tells me I need a better signal. This internet needs major work because lots of people I talk to are saying the same thing about HughesNet. It isn't worth buying.

Needed security only service at property to manage live view cameras. Was told numerous times would be no problem. Traveled to property to meet tech and install system. Immediately found out would not work. Phone tech informed me that this should never have been installed for this purpose. System being removed, but lots of wasted time and money to find out this information. Had to star it to send.

Less than 24 hours after my installation I lost my signal and the dish became loose which is what caused the loose of signal. The tech came out three days later and fixed the dish. My signal is not as fast as the signal I had with 3rivers but it is what I have and I can work with it.

Approx. 3 months a go I called in about a price increase on my bill, I was told the price increase was due to the fact that my 2 year contract had expired. I was never told at anytime that this would happen. The lady I talked to said the monthly payment would be changed back to what it was, and it was changed. Bill this month was back up, when I called in about the increase I was told the decrease was only good for 3 months which I was never told, I was paying 79.00. Bill went up to 89.00 which is way too high for what I am getting. If I was getting more service for the 10.00 it would be more understanding. Thank you Jerry **.

The gentleman that came and installed the system was very quick and polite. The first few days all was good, now it seems to be buffering quite often. This is even with one person in house. It hasn't been installed that long so I will try for another month before I make an honest opinion.

I made a BIG mistake signing up for Hughesnet. Told speed could support streaming TV and it didn’t. Turned off WiFi in the home because browsing was soooo slow. I am canceling service after only 1 month and going with fiber company for $20 less per month. Don’t touch this service if other options available.

Just switched back to Hughes Net. I was a customer before they had Gen 5 and switched to Verizon. Verizon was good, but their equipment kept failing every 2-3 years (cantenna). After my 3rd one, I came back to Hughesnet. Been 1 month. So far, no issues. The additional data downloads between 2 am and 8 am are a huge feature.

My internet speed was never as fast as it was supposed to be. We can’t watch OnDemand or Netflix. I have to turn my WiFi off to use the internet. I’ve called and they said they would decrease my bill to 29.99 a month, which was good. But I changed services to get better internet and this is a complete fail. Very disappointed and aggravated!!!!

Look at the difference in the photos, laptop has fast response (photo 1 sent). See signal bars and slow (see photo 2) the main home full size computer response. Was blown off due to not knowledge of tech staff. Getting part load time. The photo with clean bar view is my laptop which functions properly. The two photos with yellow asterisk is home computer. Very slow.

The internet is the worst. I keep my phone on data because it’s faster. My daughter has to go to school to do her homework. I will be cancelling service. The install is messy. Black wire on white wall. The worst.

When signing up and installing, I expected to be able to use our devices for simple tasks. $100 a month should at least ensure that. But, even though we have MINIMAL service on our cell phones, upload and viewing speed using that is much higher than Hughes Net. Basically, I am wasting $100 a month on nothing. And now, I'm stuck in a contract that does not benefit us in any way.

HughesNet is great! I give it 5 stars because it is Mr fast and never crashes like other internet providers I have had in the past. Quick installation and Jorje and Mary were very nice respectful people. Thanks Hughes Net. You are a lifesaver!