HughesNet Reviews

We had a great technician! He was very helpful and had great customer service skills. Due to our lease agreement we were not allowed to have the satellite on our roof. So he reassured us that he could put the satellite in the ground and it would work just fine.

The hook up and installation was by far the best and most reasonable part of the service. They made it so helpful to be able to come out and install the service on the weekends as well as during the week. It helped out a lot so I did not have to take off of work and wait around all day for someone to show up. The actual service is very slow and once you have used your amount of GB for the monthly plan you've selected it slows down so much that it is not usable. I would not recommend HughesNet to anyone nor would I purchase it again.

Paying too much for the service that I am getting. Can't use my fire sticks, which was the main reason for the internet. Runs too slow! Would not recommend HughesNet for fast service. Plus now I have a huge disk setting in my yard, that the tech could of put further back. He never asked if it would be ok there. Poor service for the price!

The internet is very very slow. It's always lagging and when we are watching a movie it’s always buffering. It even says poor connection before we try to connect. I have to use my cell phone's hotspot because me and my children get frustrated on waiting for a good connection.

Internet service is horrible... after getting the service spoke with someone who actually installs HughesNet and he advised the service has always been bad... Wish someone would have told me before starting an account. Wish the company would do better by its customers.

We were sold on the promotional products of a 100 Credit split between our first 2 bills of 50 on each Bill and that we could have automatic payment for the day we chose of the third of each month. However, only the first month of 50 credit was given and our payment date was based on the day our service was installed. So that being said we called customer service and was told it could be changed to the third of the month but only after our bill status was a zero balance. And that I had to go online and enter for the rebate, well that was not told to us the day we agreed to the promotion and signed up for your service.

The Technician did a great job, the old system was out of date and so removed and replaced the entire system and checked out the entire system and it works great. Thank you so much. He was efficient and worked quickly.

The internet service we were sold was to be lighting fast. It is a slow slow network. I would like for them to come out and remove the the dish. The salespeople should notify the buyers about the terrible service.

The installer told me to go out and buy WIFI USB adapter, so I could tie into the internet. My computer is fairly new, so I don't know why it would need the adapter. I bought the adapter but have questions. He was to follow up to help. Didn't happen. I still have no internet.

Very slow. Would not and have not recommended to anybody. Feels like we’re back in the dial up days for as slow as it is. I’ve tried everything customer service said to try including turning data saver off and even downloading a new browser. Nothing helped. Takes between 60 and 90 seconds for a webpage to show up. Was promised when signing up that when monthly allowance was used up and the speed would slow down that we would still be able to stream a movie. I don’t see how that’s possible when I can’t even stream a movie at regular speed. No complaints with the installation just the speed.

By far the worse internet experience ever. Can't use Roku. Can't watch a movie without it stopping. Can't use my laptop without waiting forever for it to transmit. I'm so disappointed. I didn't know internet service could be so bad and now. Locked into a 2-year contract. It sickens me.

Horrible... service does not come in or powerful enough to do anything. We actually hotspot everything off our phones because the service is so bad. Customer service is a joke, had the satellite installed less than 2 weeks and it went out, someone came out to fix it and we still have no service. Worst experience ever.

When the technician arrived to install the internet service he did a great job, was on time and very friendly. He was very precise and thorough. He explained what he was doing and why, he did not leave until all our questions were answered and we were satisfied. Great Job!!!

Since a recent wind and snowstorm, my internet has not been working and I am a new customer. I am not happy that it is still not working. Is there a way someone can come out on a Saturday, February 1st to get my internet working again? Angela

The service is just ok. The speed of the internet is not as quick as I was promised. When downloading things and streaming Netflix there is a lot of loading time. Other than this the customer service has been great!

The Internet sucks. I can't even watch Hulu or Netflix. I really want to cancel the services. I hate it and I wish I never got it. Wasting my money because we still use our phone's hotspot. #Pissed!!!! I don't know what else to say besides can I get out of this contract.

I had mom internet put in around Christmas and internet has been buffering a lot and the price of $79 is a bit much. The only reason I got your service because Wow didn't reach her house, my son has wow internet service and pay $45.00 because if wow services her house would have chosen them instead a lot of buffering with your service.

I am very displeased with the level of customer service I received when filing an installation complaint. It took three separate calls to HughesNet before I finally had the issue fixed. Then, the internet service I was provided with is awful. When streaming Roku or Netflix, it keeps buffering. I increased my GB service, but it didn't help; and to make matters worse, I'm burning through the GB within the first week. I've never had this issue with another internet provider.

Installer put faulty equipment in my home and it didn't even have a phone jack which I requested. After complaining many times about the terrible service it was finally escalated to the engineering dept. After talking with them I was told it would be 2 weeks before they could be here to replace the bad equipment. Then I was told I wasn't grounded so I call and told them it should be taken off my home because if lightning struck it, it could cause St the worst a fire in my home. After 2 more weeks they finally scheduled a technician to come and remove the dangerous position they had put myself, my wife and my home in. It's not a company I would use ever again....

I was told I'd have unlimited data!! My data renewed 2 days ago and it says I have 42% data left on my plan??? What is going on?? Also had $27 credit. I was charged $80 for a $70 plan!!! I was given a promotion price and plan!! Fix it!!! Talked to 6 customer service representatives!!! Still no help.

The service has been horrible. Got service on the 1st. Rained for 1st week, signal dropped in and out. 2nd week they called and said dish need realign. 15 days of bad service. I've called every week, since having the service. I plan on canceling and going back to cable.

This is the worst internet service I have ever had. It is constantly buffering. Also, HughesNet continually tries to charge my credit card without permission. I am NOT on autopay. I am very dissatisfied with my internet service. I wish I would have stayed with AT&T. Their service is 100x better.

Internet is very slow and non-existent. I have a very hard time accessing information from my phone and computer. Very slow and unreliable. Rate of 50 dollars a month and then going up to 70 dollars is not worth it for the poor internet connection. I’m am very unsatisfied with the internet. Emerson

For me using 10 type of this HughesNet internet, my internet is too slow compared to my previous internet. I was unable to do lots of stuff on streaming, even watching video on YouTube. My kid have problems streaming his iPad.

We dumped SuddenLink due to our internet connection only working about 1/3 of the time. HughesNet promised to be ‘always on’... except, of course, if it’s sprinkling outside because - satellites. We still have to switch WiFi OFF on our phones to look anything up on the web. Movie streaming seems to be ok. Just don’t try to use a computer of any kind with this service.

I been having difficulty with the internet services since we made the purchase. I have made an attempt to cancel services but they promised it would be fixed within a few weeks and that I will not be billed until March. I will be looking forward to canceling if services are not better. I want to be able to watch tv from each bedroom in our home.

I was told that I would get speeds up to 100MBpS and I was lied to. I get no more than 20MBpS. Had to cancel several gaming streams because of that. I also do IT work and I can't download disk images, programs, or anything larger than 50 Megabytes without it failing. Will not recommend this service to anyone except for maybe the homeless.

I am very disappoint in my connection speed and how often we get no reception at all dread being under contract... Would never recommend to anyone. I was not told about limited access nor was I aware to get adequate connection our service would be around 180 a month... sad.

I moved to Maricopa in April of 2019. II am 87 years old and only stayed until September 2019. So I was there only 5 months, as I became ill. My daughter insisted to come back to Wy. and live with her, She works 24/7 so I need too much care so she is going to get help or nursing home. I started Hughes net here in Sheridan and I know we are suppose to pay extra if I break the contract, so I called Hughes net and told them my problem and this gal I talked to said they would ask MGR if they could help me, The Mgr. said they would help me and let me out of of the 2 year contract and now they are trying again, Please help me. Thank you so much.

My bill was explained by the Hughesnet Rep. as well as questions about our mbps service, the best that he could. We live in a limited internet and TV service area in the Piedmont of NC, with no cell phone service. We pay 61.79 per month for Hughesnet internet service ~ gen 5/WiFi with a 10MB service plan. Our allotted MBs are gone within 20 days and the internet slows to 0.28 mbps. We do not stream, or use Netflix, etc. Very frustrating!

Do not go over the installation information totally upfront when ordering the service. No follow up and no sense of urgency to resolve the issue. I spent over three hours of my time on the phone and installer and four days later still not connected. I wouldn't recommend to anyone.

The support person walked me through each step so it was very easy for me (a limited computer operator) to obtain the info that I needed. She was very friendly, efficient and most of all extremely patient which I greatly appreciated.

I made the call to Hughesnet and it was very easy to get ahold of someone. She was easy to understand and she understood me well. It took a short period of time to get the problem resolved as of now, she offered a promotion that would make it cheaper than original price, which helps in many ways, I cant wait to try out my gigabytes. Thank you.

Data cap used up in 3 days every month! I hotspot my phone or iPad when I need to browse because the internet connection is horrible. I wouldn't wish this God awful service on my worst enemy. DO NOT USE HUGHESNET SERVICE. If you truly have no options in your area, I suggest getting the best cellphone data plan you can afford, definitely cheaper in the long run. Early termination fees are how this company stays afloat. If negative stars were available, I would rate it -100!

Received e-mail. No mention of agreed monthly bill or why. If not in agreement I will cancel service. Bill had increased. Would like agreed billing in e-mail that I can review. Hughes Net not the best internet we have used. Thank You, Kenneth.

I would never recommend this service. Horrible, never worked. Cancelled after almost a year and still had a $355 cancel fee out of $400. Money took out instantly. Customer service is pathetic, they laughed...stated their "customer care page" talks about taking early termination and that my "contract" does not have it written. Get it people, their web page is your contract, per Gabriella **!! Also they changed my monthly payment without authorization or notification. Time for a class action lawsuit. Pathetic, useless service. Honestly it isnt service because if it was you would get something for it and you dont.

I called due to a billing issue. I was greeted promptly and he got my service working again without being transferred to multiple agents. I Highly recommend Hughes. We've had them for years now and their all around amazing internet. Never have issues with my connection to service. Great customer service and Amazing internet. Thank you Hughes Net. Very pleased.

Keep running out of data so upgraded and hope to acquire better speed. Insufficient data so went from 10 MG to 20 MG. I am running an iPhone at night for rain noise to help me sleep. Also am running one iPad at a time plus Hopper from Dish TV. Hoping to pick up more speed but doubt that it will help due to our rural residential area. The young lady who assisted me was very helpful and answered all my questions.

I had HughesNet installed in November 2019. Our experience with them has been awful, it simply DOES not perform to our needs as advertised. First and foremost, we had no idea that HughesNet would not work for WIFI calling. We rely on the ability to have WIFI calling because we live in a remote area and our phones do not work in our home, and not until we get to about 50 feet out the back door. In an emergency situation, we would not be able to call for help, this is DANGEROUS.

No internet. I do not have a signal. I guess we are hoping it is the weather. I am disappointed. Hope we can resolve before I leave again. This is my summer home and I leave my service on so it is available when I am able to come.

Am sorry to tell you that your service is not as good as you claim. Is it slower than my DSL from at&t. I have been shopping for better internet service and finally decided to give Hughesnet another try. I am have been so disappointed and frustrated since I switch to your service from AT&T. My laptop could not work normal since and every devices now is buffering all the time. So I need it either fixed as soon as possible or I will have to switch back to DSL. I am using it to work from home and I just can't work from home now.

Would like to be 10 dollars cheaper and not hide that it goes up after first year. I dont think it'll turn people away. Also more 2am to 6am data. Really need 25 gig more minimum. Install Was fantastic. Also the extras dont have expedited repair. That's very derogatory to the people who are not having access to anyone else with internet providers and can only afford this like me.

Can't watch, programming bad, buffering, won't download. Called. Told I didn't have enough internet strength. Have only been customer less than a month. Now told would have to pay much higher price. Rip off. Also didn't get 100 $ gift card. Told it wasn't their responsibility. I should have applied for it. Sad way to treat customer. Will be looking into alternative discussed.

Linking Blu-Ray Sony CD player a failure. We subscribed to Verizon for years and got discouraged at how quickly Internet service slowed down--that was their "Unlimited" product. Am happy with speed and Internet with HughesNet but Have called for both Customer Support and Home Technical Assistance (that call lasted around 1.5 hours!) Both technician and I tried very hard to arrive at the so-called "wireless" connection link! He went through several what sounded like protocol sheets trying to make it happen.. It didn't. Both the Samsung TV and the Sony CD are around 2.5 years old. BOTH worked for us and I subscribed to Netflix and Hallmark Now. Netflix needs to be renewed; would that cause the "wireless" not to come up??? PLEASE help me.

The technician that showed up to my house was very knowledgeable and experienced. It was a very humbling experience from the very beginning all the way to the end. I am more than satisfied with my service and will be recommending that to other people that I associate with.

I was connected to Hughes Internet and Voice service on 7 Jan 20. I was given a temporary phone number and was told my old number would be transferred from Comcast in 2-3 days. It is now 25 Jan 20 and I still have your temporary number. This is after calls to you and Comcast. The last call assured me my old number would be transferred from Comcast on 24 Jan 20. This has not happened. Your temporary number is useless for incoming calls and I am paying both Hughes and Comcast for Service until the number is transferred and I can cancel Comcast. To be honest, I am sorry I ever saw your TV ad. Surely someone can get my number transferred. It is **.

The agent I spoke to was easy to understand (thank you) and very courteous. (Thank you.) Definitely a 5 star phone call. We have had very good luck with Hughes service. Keep up the good work. I appreciate the fact that it doesn't take a long time to speak to an agent.

Near a dozen calls over the past week and the same problems exists! No satisfaction yet. I am not happy with this issue because of cost too and not getting what we are paying for. I was disconnected from the one person who was helping me, but was disconnected somehow. Very frustrating.

My service was recently installed. I was misled and my service has been so slow I can't do ANYTHING. I have tried to get help. I get hung up on, told the weather has to be perfect to run tests. Won't send out a tech, I think something with the install is wrong. Seems that this company does not care. I have not received help even after escalating to a manager. So frustrated. I have since lost my port to migrate back to Frontier. This is super expensive for service I am not receiving.

I have had HughesNet for almost 3 months now and I should have gone with a hamster wheel. After multiple cancellations to install (should have been clue number 1), arguments with customer service (clue 2), I should have tried getting a different provider (VIASAT, the only other provider, which also has bad reviews). The internet is real slow, currently at .36Mbps and that's using my "highspeed". FAR from what I pay for and I cannot log into my account anymore. Called customer service, they said everything is working fine and try calling back tomorrow for the login issue. DO NOT WASTE YOUR MONEY AND TIME WITH HughesNet. The commercials are false advertisement

I called to see why I had a higher charge in December and it was due to someone having to come and fix something that went wrong with the internet, I was not sure so I was relieved that the customer service person was able to provide me with that info.

The technician was very nice and he replaced the router that had been fried in the recent power outage. Things were working fine but the internet is only working on and off and we are still unable to stream events. We have spent so many hours on the phone with techs trying to talk us through the many issues and still we do not have decent internet. We are very frustrated with the signal speed and all the equipment we have purchased to try to improve the "high speed internet" that was advertised and promised.

Tech was on time very polite and professional. He fixed my problem and answered all my questions in a way for me to understand. I have no problem with this tech. Returning in the future if I have any more problems. He is a credit to your company.

The customer service agents are fine, but totally powerless. Not their fault. But HughesNet is clearly an unethical organization. Contract law does not allow you to charge for services you do not provide. Period. There is not debate on that. Hughes has left me no recourse but to file legal action and inform the FCC, State utilities commission, Better Business Bureau and multiple consumer website about your unethical business practices.

Why is my Bandwidth limited?? Was never told that when we signed up. We were told everything is unlimited. We called tech supporters and have been on the phone for over 3 hours with no solution. They can’t give the the phone number of the local installation person. Please send me Mike ** phone number in Mount Vernon Ohio or have him call us. Kyle

When we had a contract, 2006-2007, internet speed was terrible & customer service was worse. I canceled as soon as I could. They kept telling me the problem was that I needed to upgrade to their more expensive package. I had a friend in GA having the same issues, and Hughes.Net kept telling her she needed to upgrade to the package I had. Now they send me expensive advertisements in the mail. First time I called to cancel, the woman hung up on me. Today it took 3 transfers on a 10 min. call, but I'm hoping to stop getting their mail.

Rep was supposed to call me back. When they did I was at work, so he called back to leave a vm with a phone number and pass code for me me to call him back. Unknown to me it was expired. However, I had to call back to customer service to find that out only to be told it would be another 24-48 before I could get any help. It’s been 6 days since my first phone call. I want to cancel my service cuz the service as always been slow. Instead I’m always getting the run around.

High Bill and put on hold for more 20 minute After the girl said hold for 2 minutes. I need my Bill lower. I’m on a fixed income. Help Please. My Bill was over $91.00 Dollars I can not afford that much.

HughesNet has the worst internet service ever. It is not what they advertise. I can barely use my computer as it takes forever to load, then some things just will not load. I very seldom can watch tv as I spend all of my time waiting for the program to load. Load 1 minute, watch 2 minutes, load 1 minute, watch 2 minutes, etc. The picture is extremely fuzzy most days. Occasionally I get a clear picture.

The service sucks. Horrible. It’s very slow and my daughter can not use the WiFi to do her online classes because of how slow the internet is. You can’t watch a movie on Netflix period. Even the day our internet renews over you still can’t watch anything. It took over a week to download a game on our gaming system. I’m very pissed off at the service and I will be canceling the service as soon as possible because of how slow the speed is and I can’t use my laptop to load a web page because it times out. When I got the service I was told y’all was the best around for where I live and that Netflix and going online won’t burn up my data and that was a lie again. Y’all service sucks and is very slow and I’m canceling y’all service ASAP. So if somebody from y’all slow internet service wants to call me my number is **. I’ll be more than glad to tell you about the slow internet I was told was very fast and good which was a lie.

My problem with customer service was not on January 11th as stated in my email. It was today January 22nd. My internet connectivity as stated on January 11th was never resolved. I have not had internet service as of that date the 11th. I have never really been pleased with my HughesNet internet so today I called to cancel my services. The service manager that I talk to first apologized for me having a bad experience and then continued on to tell me how he was going to resolve it. I said I wanted my services cancelled. He continue to argue. I continued to say I wanted my service cancelled. He then stated emphatically "no". I told him not to make me get ugly and for him to cancel my services and he would not.

I was quoted 49.99 as my future charge with HughesNet because I bundle with Dish Network. I got an email that said my charges were going to be 59.99. So I was calling to see if you would honor the price as quoted. The customer service rep checked and he was able to give me that lower price.

Two months ago we decided to change providers. We had Hughesnet installed. Because of the failure of Hughesnet to meet my medical need to transmit certain signals we had to have it taken out. I spoke with a representative and she assured me because of the signal problem that the equipment would be removed and we would not be charged. Last month a serviceman came to our home to remove the "radio" from the roof dish and roof. He disconnected the service to the house from the pole and said he would be back to remove the radio from the roof. He never came back. I received the box to send the equipment back but never got the radio from the roof.

I canceled my satellite service with you. Crash, crash, crash. Even the third tech who came out said it was never installed properly and he just left doing nothing. Worst utility company of any kind. You owe me for months of service not received.

We have horrible reception. After 11 months of poor service Hughesnet offered to realign our dish for $150.00. We said we would rather cancel service and Hughesnet “can’t” waive the $295.00 cancellation fee. But now suddenly they can waive the $150.00 service fee to realign our dish to give us mediocre service. The call center is in the Philippines of course. Done. I’ll pay the cancellation fee just to be done with Hughesnet.

Sweet person, worked with me for lower bill. It’s not but for 3 months right now I’ll take it to help my situation. Although my reception is very poor, constantly stop and go with trying to watch a movie, watch videos, these things are not the person or the phone's fault, appreciate her help.

In care of the Bundle package that provides service for Amanda ** at ** as well as for myself. Great service as long as weather permitting. Thank you for the interest in our opinion. Amanda's son is online student and she is on limited power during the week. Even her service is doing well.

Resolving a bill. John **, the Hughes Net representative, was excellent at finding the billing problem. He resolved the issue and was very helpful. He investigated the account history and found the bill was an error and should not have been sent to collections.

We had internet service from HughesNet for 3 months (signed a 2 year contract). We had the "fastest" speed package that was the most expensive. Was supposed to be 25mgb/second and was rarely over 8 (most of the time about 3). We called numerous times about the slow speed with no improvement. We decided to go with another provider and pay the early termination fee. Our billing was a nightmare and it took 2 1/2 MONTHS in which they were supposed to refund the last month we were charged for and an overpayment. Well, that never got resolved and I was on the phone for a total of 5 1/2 hours trying to take care of this even speaking to supervisors twice. Now they tell me that I am only getting a partial refund and that it will take 45 DAYS FOR A CHECK TO BE MAILED TO MY RESIDENCE. I cannot recommend them in any shape or form. This has been the WORST customer service experience I have ever had.

We are very unsatisfied with the service & the bill of $125.00 we received. The serviceman arrived 6 days after we called. He found that the dish was not installed properly and came loose and out of line to get a signal. He also said and put in his hand held computer that there would be no charge for his service call and repair since it was not our responsibility. I would add that when I called Hughes for a tech to come out, I told them at that time I was not paying a service charge because there was nothing wrong with my computer. This was the 2nd time in 2 months we went 6 days waiting for your service tech to come out. which means we were without phone service also. Thank god there was no emergency. We are in our 80's.Iif it was our fault we would be glad to pay the bill, but it was not. I feel we should not have to pay the $125.

I was told 3-5 Business days. I need that money out back into my bank. I did all that I was asked to do in returning the equipment. Including climbing onto a roof!! Which is NOT easy for a 53 year old woman!!

I’m unable to create an online account. I do not get paper billing. The cost is high. The available data is limited. The internet continually cycles looking for a connection. The service is substandard. I want information on how to cancel this service. I do not recommend this internet service at all.

After selecting this service, I quickly realized how bad it is. I own 4 TVs and can’t even watch one much less more than one at a time. It’s spotty service with download times that remind me of the old AOL internet. I paid for “unlimited” data only to find out they put a cap on it each month. Streaming movies is impossible, and forget about playing any Xbox or PlayStation. And their poor excuse for customer service doesn’t help either.

I was very upset with how the HughesNet representative addressed me when I called about them taking money out my banking account without authorization! When I closed my account because of poor internet connection they told me I would have a bill of 340.00 for early cancellation. I asked them to bill me and the following day they had taken the money out my account and when I called the representative was rude and very nasty! I wouldn't recommend them to anybody!!!

HughesNet is the most crooked company I have had the displeasure of dealing with. They lull you into believing their services are great by constantly replenishing your data for the first 20 days. Then your data starts disappearing at an exponential rate. Ours was almost gone 3 days into the new billing cycle. We had originally called customer service about low speeds as it was not running at the advertised 25mpbs. Our average at the time was 5.. We were told to call back in 2 days and we would receive credit for our bill (which was never given).

This service was terrible. Not only did it never work as promised but when we tried to cancel we were told that we needed to pay $375 and if we wanted the ugly huge dish off our roof that would cost another $100! We seldom ever connected to the service because it slowed everything down. Our personal cell service which only has 1 bar at our house was faster than the internet. And if we were connected to the internet we couldn't even make a phone call because the person couldn't hear us or the call got dropped. The technician took forever to set up the service and when we asked about the terrible speed we were told that “it would get better”. We were stupid enough to trust him I guess cause we kept hoping it would.

Didn't have internet in the mornings on Sunday. It came on about noontime. Monday morning it never came on. Called the company and it was my box. Unplugged and back together and all came back. Thanks for getting me back on.

My data usage is being used up within first 10 days of billing cycle and I can't get anyone to tell me why. Have contacted HughesNet on several occasions but still don't have an answer. The service personnel don't seem to have a clue and not offered to send a tech to see if there is problem with modem or installation.

I have no issue with the current phone call or current representatives. Here is the issue, my plan changed from Gen 4 to Gen 5 due to technical issues a number of months ago. I did not request the change. I was promised twice during the initial change that my monthly rate would not change. It has changed and has not been corrected to date. It went up $10 a month. I have been offered short term credits and even a 1 year credit. Nothing has been applied to date. I am asking for my original rate to stay in place like promised. Not a short term or one year credit. A senior management official needs to address this issue, lower staff level persons say they do not have the authority. I have been on the phone at least a dozen times if not more.

Have not been able to download programming since installed. Can watch for a few minutes and then stops to let download catch up. Last time I called was told that there was a snowstorm in Montana? If service cannot be improved, I need assistance in how cancel service! Better service would be is first choice. But hate to send $100.00 a month for services I can’t use...

I have only had the service for 2 months and have called repeatedly for 2 months with issues. I cancelled but am now slammed with fees. I explained that this was not my fault and asked why I am penalized. I was told I should have read the fine print. Now on top of it all I am asked to disconnect the service and pack and return their product that did not work and that I am charged for.

The internet connection is very slow. I cannot connect online to play my games and it's just slow. While watching Netflix and things of that nature it's always searching or buffering for service. This was highly recommend to me but I am definitely unhappy With the service.

We had some strong winds at our house and our electric went off and on. And when it came back on the internet didn't come back on and I tried to reset it and get it going before I called to report it. But then I was told it would cost 125.00 to get it checked and I was never informed of such charges and I have 4 months left on my contract.

Not real good. The system still not working well. I think it is the placement of the dish. Did not put dish in a clear area. Thinks they aimed it into the trees instead of the open area over the lake. That area is clear of all trees. Thank you.

I won’t go into length as to my experience. I will say that the reason for my call was not the reason listed in the email I received about my call. This has been the case several times. I call complaining about not getting service or poor service and it’s typed up as billing concern! I guess that’s a satisfactory closer.... Just like the other guys....

Gimi (I think that was his name) was incredible. He problem solved and totally fixed my internet. He reset it to make sure I would not have immediate issues again. He was courteous, respectful and professional. I appreciated the quick resolution.

We had no service for almost a week. Your representative was suppose to get back of email me as for credit because we had no service for almost a week so. We had no phone service or internet. I was not very happy about this. No one ever got back with a credit amount???

I've been having problems over 1 year-one year now. I've made several complaints over the year. The computer system never lets me pay my bill..I have to talk to a customer service rep each time. This process takes a lot of time. Way too much time that I don't have. Why this problem isn't fixed I have no idea. It starts with my zip code every time when I punch it in..I'm making this statement. I don't like talking to a rep each time to pay my bill..this I will say I will not renew your service when this expires next month. In fact you owe me several hours back pay for my time on the phone over the year. Please know I'm not satisfied at all with this company service.

Buffering all the time and TV continue to go off and on when viewing a movie. Don't add nothing to this order of services. Because we don't get anything resolved, issues resolved. If we only knew the service was this negative we wouldn't have subscribed. You need to really improve.

I started from day one complaining about their speed and my intended need. Long story short I am stuck with this service or pay over 300 to cancel! They are very deceptive! I am very dissatisfied! I hate being taken advantage of and I hope many people see this and take my experience and run from Hughes Net!

I asked why no Internet and was told to unplug for 20 minutes and plug back in (Re-boot). I waited 30 and plugged back in. Still no internet. Going on 9 days. No one cares. So I guess I will be shopping for another carrier. This is not cool.

HughesNet says you receive 1-3 mbps after your plan is used. THAT IS A COMPLETE ** LIE, do not sign a contract with them unless you feel like beating your head into a wall everyday. Horrible customer service and ** equipment.

Was not helped at all! She was rude and could not speak fluent English! I had cancelled service 5 days after install! She said the couldn't cancel service because I would owe $570 due to contract I signed! I didn't sign any contract! Install was all wrong! Internet slow and phone didn't ever work. Only had permission to do a one time payment. Price elevated each month! Have reported to the BBB. NEWS will being airing a piece later this month. I want my money back! You will be hearing from my attorney! I have won the lottery and now have the no means to pursue this matter! DON'T CHEAT POOR PEOPLE!

The call in line automated system is very sub-par, keeps you in a ongoing loop - no option to opt out. Technical service is not very desirable, hard to understand, not listening to inputs given. Not happy with experience or the service received. Need to provide an option to speak to representative rather than wasting large amount of time in the automated loop.

The woman who assisted me was pleasant, informed and was able to answer all my questions. She is an asset. It is unusual to have someone who displays all these characteristics. Thanks for the quick response and the great service.

He was very helpful for what I needed done! He made our internet video a lot faster! So we decided to stay with your company! Thank you for all your help! Hope to talk to you guys soon! Very happy with experience.

The customer service agent was pleasant, knowledgeable and gave me the information I needed. His delivery was quick, even though he had to research the issue prior to getting the answer I needed.. Will need to follow up in March to see if all is still good with the account. He did a great job. Is a great customer service representative. You should appreciate him.

I was totally satisfied, the rep sure knew what she was doing and talking about. That is the kind of rep we all need to answer our phone calls. She really knew her job and was very professional. If I could remember her name I would ask for every time I called. Thank you rep.

My internet is slow and buffers all the time. Rep was patient, polite and informative. However the information I received was not the same as I was lead to believe by both my initial contact nor the installer who answered my questions..

Two email accounts have stopped working, no send or receive. Repeated requests for support have been made over the last week, but without any results. The administrator "Modify" window password changes are not permanent, and revert to the previous values after the window is closed. Very bad experience with basic tools.

She was very professional and took great pains in fixing my problems. She was very knowledgeable and knew how to solve my problems and I thank her very much as I’m 80 years old. God Bless Her as I have a hard time hearing on the phone and she was very happy to help me.

We moved to the Midwest from a Southern state, our former provider was not available. We signed on with Hughes Net and have nothing but problems, they sent a new modem, tried to charge for a technician to install, I installed myself, had same issues (no internet service only worked in the mornings). Wanted to charge $125 to send out technician again.... Terrible service and would never recommend their service!

I am paying for your top service for streaming movies, etc. I cannot watch a tv show without multiple issues of rebuffering. I cannot connect to multiple website I interface with on a regular basis because the speed is so slow, if it's working at all. Why am I paying a premium price for miserable service. Attached is a speed test summary taken over a two week period, various times of day. It clearly shows the unacceptable level of performance we are receiving.

Updated on 01/16/2020: After my phone call to Hughes Net yesterday, the Internet has been down constantly. I go into settings and it shows that the Internet is not up. I click on it and the Internet comes up; then within two minutes it is no longer working. The box comes up on my phone screen requesting me to choose an Internet provider, which I now have to do every few minutes....most aggravating!

I did not know ahead of time that my phone number was going to be changed. That is not satisfactory to me. Whoever I was talking to couldn't be understood very well and then he said it would be at least 10 days before it would be changed back. That is not satisfactory to me. I would like a phone call back at the number they assigned me.

I had a great experience today with my issue. The rep I talked to went out of his way to help me and gave me some valuable information. He answered all my questions and never seemed in a hurry or like I was annoying him. Keep up the great work!

The customer service agent was very helpful and friendly. He was able to take care of my situation and resolve it to my satisfaction. Thank you and appreciate your timely attention to this matter and I will continue to use Hughes Net.

I live in the same town but on the other side of the valley where I can no longer be serviced by Rise Broadband which had excellent signal and great customer service. Hughesnet on the other hand (which I am forced to use if I wish to function from home) offers not much to rave about. I'm sure there are limitations that I don't know about (nor care about) in the tech for satellite, but how is it they can charge more than Rise and have a thoroughly inferior service? Where's the consumer protection on that one? I can barely open my browser today let alone actually stream a movie. Luckily their low-flow service can still let me into my email. I find myself resetting my router at least once a week hoping it will help and it doesn't. And why the data caps? Spending $75+/mo to up my anxiety. Where are my options as a consumer? Why do they have a monopoly in my area? If I had choices, I'd try a different provider.

We can't even stream anything because the speeds bounce all of the place and never remain constant. The only thing the internet is ok for is surfing the web. Everything else will not work. Had to waste many hours with technical support only for them to tell me they hope the speeds will get better and they are too big of a company to follow-up on my case. Great customer service . . . NOT! They gave me a discount of $30 per month for 6 months but do not trust them when they say they can get 25 mbps. It is not true and once you figure that out they have you stuck in a 2 year contract with internet that doesn't perform!

Tried for three days to contact this company. Computer answering machine needs to be removed. Once finally connected to a person, it just got worst. Talking over me, and constant sales pitch type approach. What should of took minutes, took over a half hour. Constant putting on hold. And reasking same questions. I went from happy to pissed off in minutes. Had service 35 days. Did not like. Now they want 800.00 for cancellation. If this would of been a better experience, I may of stayed. But Customer Service killed that. I would rather wait for Cable next year. Ridiculous how a Company treats Customers. Well not this one ever again.

I finally cancelled my service when the contract ended and before next billing cycle. They are charging me a month after cancellation and $300 for equipment. I’m having hip replacement in 3 weeks. I can’t get on the roof!!! I am soooo disgusted with this company.

I called everyday for a week. Never got the same reasoning from any rep for service issues. I had to update my phone number every time I called, and still never was completely updated, had to update online myself (after multiple attempts of online account access failing). Service tech did not show due to phone number not being updated; even though rep verified new number w/ me before ending call. Different rep, got angry and raised his voice to me when I called about tech not showing; and tried to explain to him that I had updated my phone number multiple times at this point. I had to call and reschedule my own tech appointment the next day. I will never again recommend HughesNet to anyone.

I had the service-connected on November 22nd and I had nothing but problems. Could use the phone service half the time. Forget cut off in the middle of calls. Couldn't use my streaming device for Hulu at all and Netflix would constantly stop an upload during movies. It is by far the worst service I've ever had in my life and after only a month I refuse to pay anymore and I asked for cancellation and they refused to waive the cancellation fee and then told me they were going to charge me $230 more for the 23 months that I did not pay that was left on the contract for a total of $630 and if I did not return the equipment within 45 days of receiving the return box it would be another $300 but yet when they ran the checks they said, "Oh you have internet," but yet I couldn't connect to anything so how can they charge me for something that doesn't work so I contacted the Better Business Bureau and I refuse to pay another red Cent to that company. I would highly suggest nobody go with this company.

Our dish install looks absolutely horrible. I’ve called Hughesnet and they told me, "Too bad." They refuse to fix it. I can’t believe what awful customer service I received. I’m still waiting a month later for a call from a manager!! Super slow internet!!! Slower than my old slow frontier internet!!! Nothing good to say.

I had a problem getting into my email. Had no email since last Wednesday. Called HughesNet and changed my password. After hanging up I couldn’t get in with the new password. That didn’t work I tried so many times I was locked out of my account. Called HughesNet again and changed my Password. Still didn’t work. Turned out it was my phone had to remove email account and read it. Now it works well.

There are so many issues with this service/company that I am not sure where to begin... I guess at the beginning will suffice. Schedule an install to have a pole mounted dish, installer arrives and only has the items to install a roof mounted dish. Then says if I wanted a pole it would require a new appointment at a later date. So not wanting to be with out some form of internet I reluctantly agreed to it. When all said and done I pay for the install, little did I know that paying with a card they would take that info and just start to automatic bill me. When I call to ask why they are doing that they said it was required to get the rate I sign up for.

I was given instructions to remove the radio from satellite. I'm 73 and dish is on top of roof. It's insane to ask anyone to remove that part. And if you need help it's over $100. Crazy. The rep waived my fee which is the only exception I would have for that process. Y'all are a great company but with too little service to keep up. Otherwise I would have remained. But this requirement is crazy.

Always buffering. Can't watch. They said I would have no problem when I told them what I was doing just to watch Netflix, etc. With been on phone with the whole month and I only had it a month. I hate it...

Asked the customer service person about speeds. He said streaming live tv wouldn't be an issue. NOT TRUE!! Everything about their speed was slow. I called and complained about my internet speed ... so they said they would crank up the signal. That's a giant load of garbage. There is no magic dial. Their product is terrible. Now I am having a huge hassle sending them their equipment back. They say they shipped a box but it has not showed up so I am on the hook for $400. Everything about this company was misrepresented. Stay as far away from these clowns as you can.

I set up the installation and paid for the equipment. The installation was scheduled to occur between 8-11 a.m. The installer arrived at noon. The installation was complete by 2 p.m. I was on the phone with customer support at 7 p.m. to try to understand why the streaming on my TV was reduced quality. Customer service was able to flip a switch and immediately the TV picture improved. Customer service rep reported that this is usually throttled down for new installations. In reviewing my usage with the old internet provider it became evident the new service was not going to come close for bandwidth and quality.

When the weather gets bad the internet completely stops. Also, the service isn’t too good when it’s not raining either. I would like some feedback on this. Is there any way we can get faster internet? Also when is my first bill due and for how much?

David ** was very nice and quick. It made paying the bill a nice experience. I told him I wasn't sure why my internet wasn't working, but then it worked again as I was talking to him. He quickly assessed my call and proceeded with my transaction in a very fast manner.

Did not get the name of agent. But he was courteous, well informed, helped me out with all I asked for and would recommend him for Supervisor Position and give him a raise. It was a pleasure doing business with y'all.

Called because the satellite is all bent up. Tried to tell that lady. It cannot be fixed over the phone. No internet. The dish will have to be replaced. You can't set in front of the modern and see if I have service. THE SATELLITE DISH IS ALL BENT.

The email has been acting wrong for more than 3 weeks and the tech dept. Does not care to address it. I will be shopping for a different provider, anybody have any suggestions? Emails don't show up for 5 days, then show up in triplicate so I had over 500 emails! This kind of performance is untenable.

I had received a notice to contact HughesNet by the weekend or my service would be disconnected. I should return the items to activate phone service. It was discovered that my phone was already activated.. This is the second time I got this message, with the same results. Costing me valuable computer user time.

The installer was very friendly and courteous. Very knowledgeable and good at his job. He answered all questions and no question seemed trivial to him. He was on time for his appointment and he took the time to do what was necessary to do the job right. He made sure we were satisfied before he left. Would highly recommend.

Technically a new customer with new 2 yr contract. But not eligible for advertised price. $20 savings advertised on the internet.??? Not explained very well. I feel I should be eligible. I feel I am being punished for being a good customer.

My experience with Hughesnet was awesome. I received immediate answers and service. My internet was very slow. He explained to me how my data had run out. We talked about how to not let that happen again and what was taking up so much data. Videos.

$80usd is a fair price to pay for unlimited internet. Speeds are great and we are even having a bad thunder storm and we still have internet wow. HughesNet is the best. I do recommend HughesNet, and yes I have tried others as well.

I made my payment which was for 180$ and when I called cause I had no internet. I was told I owe 74.73. No way possible. I was told I owed 80 $ so on January 2, 2020 I paid 180$ that was for December 2019 and January 2020. I am not happy. I was told I would be paying 72.73 $. I'm yet to pay that amount and because your computer says something different what Hughesnet tells me I'm a liar. Hughesnet used my daughter's name my address not hers her account number not mine. I have the email to prove it.

Anthony from Texas was absolutely brilliant and very articulate in every word he spoke to me. I am 70 and those foreign languages accents tear me up. I get so frustrated if it isn't a USA agent. I am very disappointed and hang up. Anthony walked me through everything and explained everything so a simple person like me can understand. He was so polite and patient. I upgraded my package with more GB with his help.

Might need faster speed. When you first hooked me up, I still had Fios equipment still plugged in for a few days and that may have made a little difference. When I unplugged it, it made my TV work better but my new phone is still slow. Like I said I am also going to get service for my iPad and I also have a tablet. If I need a router that gives me more speed let's just do it please. Gary

We just moved to the area and during the installation the gentleman offered information about statics of the small town and excellent information about the installation. We appreciate the time and efficiency. We recommend Hughes to everyone we know. Fast internet service but being very rural the ser3 is a good as it gets.

I am very happy with the service I getting. The connection are fast. Some downloads are a little slow; but good. There have been no outages or drop in bandwidth. I am able to go to all of my old sites that I used before.

I've had HughesNet for a little over two weeks. I have not enjoyed one show without buffering issues all the way through. Every time I call especially three nights in a row can't help me. Want to charge me for a technician. They want to charge me $125 to send a technician to fix their problem extremely. Last night they told me I had to wait one or two days for somebody to call me to try to fix my problem. Over the phone again defensive. $57 a month and only excuses. When you play as Ibuki who's one of the best centers in the country and always trying to blame the consumer. I had to give him one star so I could submit this. They don't deserve that. Okay now this time I just tried to submit it and it said connection failed. Imagine that.

The service was very poor, couldn't hook it up to my television, needless to say the service was always lagging, and buffering that has to be the worst internet ever, always slow, and if it did upload anything it took forever. I wouldn't recommend this internet service to my worst enemy...

Alex was great. He explained what he was doing and why he had to do it. He also helped us set everything up once the Internet was connected. He also explained what our first bill would be and all the following bills.

I've been on the phone with customer service three times. I had a serviceman come out once. I still having issues a freezing up. I'm told I had the signal. For some reason it keeps freezing up. Nobody could do anything. This has been since day one. Nobody can help me.

Just had Hughes installed around Christmas. Installation went fine. If using signal to surf internet or check emails no issues. To use with Netflix Hughes is unable to stream the shows. Constantly need to restart. Have contacted customer service. Was advised to unplug connection and then reconnect! Will again contact customer service and see if someone higher up the chain can offer better assistance. Will be reviewing options to have service removed.

Upgraded to the 5G. Decided to upgrade due to was consistently running out of time and had to go to the slower time usage. Still learning how the system usage to have a good opinion but have been happy what I have received so far.

I was supposed to get a call back today Jan 10 2020 from Angela at 1 pm. At 2:30 I called Hughes Net to report she had not called and report slow internet service. That was the same thing I called about on Jan 9. Angela told me my computer had a virus Jan 9. I reported back Jan 10 that my computer did not have a virus. Also to let Hughes Net know my internet service was slow and that rep Angela had not called me back. It seems every time I call and I call quite often that I get bad information and untrue advice from Hughes Net. Today Jan 10 was better got good advise today Jan 10. I can't say that I am happy with Hughes Net yet. I'm still thinking about cancelling service. Have you read the bad stuff customers say a bout Hughes Net? Well it is not good and I can see why. Take that for what it is worth. Signed unhappy customer. Pam **.

The service is horrible. My phone doesn’t even work on WiFi at all. I want better WiFi or my money back. Will not tell anyone about this device. It does not work like they said it work. Work on a tablet and other phone sometimes.

I thought that I had better notify HughesNet that I had changed my email address from ** to **. It was difficult to do as the background noise of other people talking interfered with my ability to hear what the agent was telling me. Thats about all.

Worst customer service ever!!! Incompetence Incompetence Incompetence!!! Have tried to get a box to return my reliever equipment for 5 weeks and still haven't received it after 5 phone calls!!! They have the nerve to tell me they have no record of my calls when I have 4 referral numbers!!! Am still waiting! That's inexcusable!!! Will NEVER do business with them again.

I had a very nice fellow trying to help me, but when all said and done it is worse. When I try to watch an Amazon Prime video it spends 50 seconds out of each minute buffering, that doesn't leave a lot of time for watching. When this was first installed it was great for a few days, then started the trouble. I called. Lady said we were out of data. Would be renewed the 18 of Dec. Never got better. Tried again couple days ago. He tried for an hour or more, it still sucks.

Chat person was good, but Hughes Net didn't offer Norton with Life Lock, that's why the four star. And monthly price with Hughes net was more than what I can buy the product yearly for. That's all I have to say now.

Unfortunately I have been a customer of Hughesnet for years simply because I live in a rural area. I travel a lot therefore no one is home during that time frame, so when I called Hughesnet to find out why I was out of data I was told I had used it. NO WAY IT WAS USED BECAUSE NO ONE WAS HERE TO USE IT. That was not the first time that had occurred. I would all to file a complaint with the FCC OR FTC if you remotely think hughesnet is throttling your data. Yes they can but when you don’t even use the service for a month? I would love to know how many fake posting have been posted on this site- there’s no way this company can achieve 1 star. Also keep an eye on your speeds, GET A 3rd party app and don’t rely on hughesnet web page for accurate info.

I made a mistake when I was attempting to add an increase in data coverage. I inadvertently added three instead of just one data token. The young man I spoke with was most helpful and the problem was resolved. That's all I have to say. Thank you very much.

Because of your company taking money out of my account with no notice my account went into the neg so I do believe your company owes me the $64,00 dollars the bank charged me for your mistake. Because of the money taken my family suffered hardship.

The service is surprisingly slow, I have speeds and quicker response with my mobile hotspot with clearer pictures, online gameplay, downloads, and streaming. Compared to spectrum who I believe provides internet service to the islands of Hawaii through Satellites and provided top notch internet to a chain of islands in the middle of the Pacific, I don't fully understand as to how HughesNet net can claim to "provide high speed satellite internet" when it is slower than a mobile hotspot and potentially dial up internet service.

This install was great but I still have a bad taste from my experience in the spring of this year (2019). I had moved and the tech could not set up my equipment. After much back and forth I canceled my service. Because Hughesnet could not provide service at my new residence I was charged over $300 for early termination. The only reason I have the service now is because I need it for employment and cannot get any other service. Hughesnet works if it is your only option, but if you have anything else available consider your other options first. A company doesnt care about customers when they are the only show in town.

After purchasing a home in the country and shopping around we selected Hughes Net. After having installation and service for a month we couldn’t be happier. The coordination was easy, the Technician was extremely professional, competent, and paid attention to every detail. The service has been consistently great and we couldn’t be more pleased. After using multiple other providers over the years I highly recommend them for cost and service.

The service I received was courteous & professional. My questions answered appropriately. They helped me understand about how to use their service. My area is a dead zone & HughesNet works for me. I would recommend this service to anyone that has bad or no internet.

I have nothing negative to say about the guy who installed the service, he was professional and friendly. The services is not what I expected or what I am used to. Streaming services that we use are almost useless, Netflix is best with some issues, Hulu has issues and sling is unwatchable. If we have one tv streaming and in another room the echo show is being used the streaming on the tv goes in and out. When it comes to using wifi on phone, I can forget it, I have to use my cell data. We got a wifi extender and even that doesn’t help. I know satellite would be different, the kids had to give up gaming, but I’m not sure what we are paying for.

The worst that we have had. We can not get on internet watch videos or Netflix by far probably won’t have it long.streaming is bad and I am pretty sure that the dish is not in a good spot. I won’t recommend this to anyone unless the service can get fixed.

Supposedly you get 5g, however after tech finished installation and had me try our computer, it only hooked up to the lower one. Technician said "Some of your equipment wont connect with the 5g". The reason we were getting Hughesnet internet was to stream some programs my husband watches. Most of the time after about 30 minutes it starts spooling and he's unable to watch anything on it after that! To top it off we have a 2 YEAR CONTRACT. So, we are stuck or pay a hefty fee of $400-500 to get out of the contract. Not happy at all with the hughesnet.

Setting up my HughesNet app. Was very helpful and polite. Thank you. The gentleman was knowledgeable. It was most helpful and pleasant. You dont find that very often. I have no problem recommending this to other people and friends.

I needed to update my debit card to continue paying my monthly bill. The Customer Service Rep. was from another country and could barely speak English nor could she understand me. A 10 minute call took nearly an hour due to the fact of communication problems. I already had problems trying to do this task through the electronic voice system as it would not take my card number due to the fact it was a debit card and not a credit card. I am not happy with Hughes Internet service anyway as it is entirely too slow and I am unable to get it upgraded to increase the speed for any length of time. I have had to get a second internet service to my home to be able to work from home.

I have called 3 times on internet service. I made my payment at 3:40 pm. It is now 6:45 and have been told it will be one more hour on my service. I'm not happy with customer service not being able to get the issue fixed the first time.

There is a large charge on my bill but no explanation, only says "one time or recurring charge". I have written and called twice but Hughesnet won't send me a written bill with an explanation. Would you pay for a large charge without knowing what it is for IN WRITING???

Could not watch some of movies. Also slow on data. I feel this was known before hand by installer. I called him within 10 minutes after installations told me signal was too slow to keep with film. Also told router might be to far from TV????

I ordered a HugesNet internet service a little over 1 month ago and I am very disappointed by the speed of the internet. I average at about 17 mbps for my download speed. The average for the city that I live in is 25. Since the installation of my service, I have called customer service 4 times for help in this area. Each time I call, I am on the phone for at least 1 hour - getting absolutely nowhere in progress. Last night I was on the phone with a manager for 3 hours! The reps and technicians are kind and patient, but they have never been able to help me get the results that I want. I will be cancelling soon, and because I am breaking contract, they will charge me $400... for less than 2 months of service that I barely use because it's SO SLOW! Reader, if you are looking for 25 mbps or more for download speeds, I urge you to find another service provider because HughsNet just does not deliver in this area.

The installer was awesome! The service however not so great. WiFi hardly works. Only 3 people need it but 1 only uses it. Videos don’t load. If they do it takes a bit. Loading time takes so long. It’s just easier to use data. Definitely not happy.

The guy who helped find a solution for my problem was Courteous, Knowledgeable, and Patient. He was a gem. Very few helpers are like him. He was determined to find the answer to my problem rather than assigned me a reference # and say 'Someone will get back to you within 12-24 hours'. Thanks a bunch for not disappointing me.

The associate didn’t even offer me free installation that is advised then told me you couldn’t cancel. It’s not that great service in my area. I have called both Hughes and Dish like Hughes says to and they say call Hughes to combine and get a discount.

I was told to expect my refund by 12/05/19. I still have not received it. The customer rep helped me and assured me it will be processed in 7-10 days. She was very courteous. Hopefully I will receive it this time around.

I have had nothing, but issues with HughesNet. Slow internet, awful customer service and just all around a poor internet provider. If you call with questions or issues, they are extremely rude and will not be helpful whatsoever. The internet is definitely not worth what you pay. Go with a different provider and save yourself the hassle with this one.

The man that moved my dish service to my new house was very considerate and did an extremely good job installing my dish service. He did a very neat job installing my new dish system. He took special care when I had any question about instalIation. I would recommend his work as exceptional.

If you're looking for internet service avoid this one at all costs. I've had this service for 1 1/2 years and it has never worked like it was advertised. The speed varies so much day to day and hour by hour you cant even watch a You Tube video on the lowest quality setting without it buffering thru-out the video. The very few times it has worked like it should it doesn't last. Customer support is no help, they do their checks and blame the weather to get you off the phone. I'll be kicking them to the curb as soon as my contract is up.

Installer chose the easiest way to install dish and modem and was not connected to my system via a cable. Very poor speed and connectivity. Termination fees were outrageous! They expected me to climb on my roof to send them back their transmitter or charge $100 to send a tech out. The fee was $250 for early cancellation! I will NEVER recommend!!!!

As this internet service is honestly not my favorite since I have had it because it has never worked good. The lady on the phone was extremely helpful tonight and nice. Tonight for the first time in months my internet service is working the way it's suppose to. All credits go the lady on the phone for fixing it. Thank you so much.

They advertise on commercials no hard data limits in all of this but I’ve seen times where my Internet is slower than fail up. On a good clear day is still terrible service. When you call to make a complaint you get someone who can’t speak English to somebody that can’t speak English. As soon as my contract is up they can come and get this piece of crap. I do not recommend Hughesnet to anyone. Dial-up is faster and more reliable and that’s terrible service there.

Everyone I've talked to has always been professional and very helpful. I appreciate their expert care and service when I need help. Thank you for all you do. I recently cancelled my service because a cheaper and faster service became available in my area. The staff was still very pleasant and helpful, even when I was discontinuing my service.

My experience was exceptional and I would recommend it to anyone who is looking for a great home internet service. The phone technician was very professional, knowledgeable and helpful. I am enjoying my phone service and my internet service. Thanks HughesNet.

Speeds are slow even at the higher rate. I dropped to the lowest plan possible just to ride out the contract. When I first complained about the service I was offered a higher plan for the rate of the lower plan for three months, then HughesNet tried to charge me $99.99 because I “upgraded!" After HOURS on the phone l had those charges dropped but I’m still EXTREMELY DISSATISFIED with the service. I would NEVER recommend Hughes net to anyone! Basically I spend $60 a month for NOTHING! ZERO STARS!!!!

Not only is the service behind dial up in this rural community but it is impossible to get anyone to talk to on the phone that can speak clear English. And, my problem has not been resolved after a month and many hours on hold and talking to many different people. My bill is paid electronically by my bank every month. Hughes Net keeps trying to bill an old credit card, even though they receive a timely check from my bank every month. My bank has verified paid invoices to Hughes Net and we've all been assured the problem is solved, but the next month the same thing happens. I've been paying my bill electronically for 2 years, and it's only in the last 3 months the old credit card has become an unresolved issue. Then I get a full screen on my computer, blocking access to the internet and saying I haven't paid them.

The Customer Representative was extremely helpful. She showed professionalism and extended impeccable service. Extremely courteous. I will recommend Hughes to other friends, relatives and clients. The wait time was not long. I received credits that I did not expect. I'm sincerely happy to be one of Hughes customers, and looking forward to being a long time customer. Thanks Angel.

The service is only fair and when I tried to cancel at the end of my contract they ignored my request and continued billing me. They finally closed the account and sent me a bill for $300.00 for the equipment. I called twice and was told they would send the box to return the equipment and both times I was lied to. They don't want the equipment back and they have billed you every month for it. The fact is they are trying to make a huge profit from it.

We got HughesNet a few months ago. Trouble ever since, we've called many times to be told everything is fine, and that we just needed to upgrade service, after doing this twice, we still have a computer running at 4.9 and 8.9. Called again today. He admitted there is a problem and promised to call us back within an hour with a solution. Two hours later and still no call. I called back to learn I would have to spend another hour during tests with a different person. I'm done. This is the worst internet I've ever had.

Last two persons I spoke with were very professional. The first person hung up on me after being on the phone with him for 40 minutes. He had my number. I waited for his return call but never called back. Again the last two were very professional and helped me out.

Kylie, supervisor. After making 12/19 payment, her phone line disconnected and I tried 6 times to get her back from the same pH # she called me back on to no avail... She was making adjustments to get me same monthly payment for the New Year before she hung up. Pls call me back so Hughes Inc and I will start a better working relationship.

My old Debit card expired 01/20 and so I was notified today via E Mail of my responsibilities bla bla bla. I called customer service and informed the Customer service person in Billing that I needed to make a Payment and UPDATE my New Debit Card. I also explained that all the information surrounding the Card remained the SAME except for the NUMBERS! Then I was asked, "Was the NEW CARD a DEBIT CARD?" (YOU THINK ?) I said yes and all which had changed was the NUMBERS and NEW expiration Date! He then asked me about the address and Billing info. I repeated again, "ALL THAT HAS CHANGE WAS THE NUMBERS AND EXPIRATION DATE"! So after giving all that info I asked for him to repeat the NUMBERS and he did! Because he was NOT the sharpest KNIFE IN THE DRAWER I checked my internet connection and there was this NOTICE which kept informing me of my overdue BILL still!

I lowered my service from 20 gigs to 10 gig over a month ago.. I really do not use even close to 10. Promised a prorated next bill with a promo discount. Never got the prorated discount but promised it next month(6 months last time to get my bill fixed). Promo of $20 promised but only given $15. THe story can go on with 1 hour 15 minute call with no resolution. I have dropped the service but have send equipment back with threat of huge $300 bill and I have to phone them when they get the equipment back for them to send money to my credit card for the last bill I have already paid!!!

So you guys cut my internet again for the 2nd time in two weeks... not because I didnt pay but because I didnt receive the bill.. How am I suppose to pay a bill if I dont have it? Your representative said the bill hadn't arrived because of the holidays.. I dont like being cut for nothing.. People in my house need internet every day and I was without it for two days.. The first time you cut me for no reason which your representative acknowledged.. The second time you cut me off because of a billing error on your end.. If this keeps going on I will be forced to look at another internet provider.

Your Rep. helped me with my billing questions. I'd say he went, "the extra mile". He, in my opinion, is a asset to your company. He is both, knowable and courteous. Customer Service is your front line, when their good, your good. He definitely was good.

When talking with the service guy very helpful and help me to understand my bill. And I am now in total agreement of what is going on with my account. If I could just keep the down to eighty-dollar a month that would be fine. Without the headache and guess of the bill each and every month. Thank-you so much. You are one of the best people I have spoke to in a very long time. I enjoy speaking with you. enjoy the rest of your night and good night.

Your agent was very friendly and knowledgeable in regard to my problem and solved it in a short time. I am with HughesNet for about 11 years and am very pleased with their performance. Thank you for taking care of it.

Internet hasn't worked from day one. The guy hooking it up spent more time hiding in his truck on phone. ** the whole time here and never tested it. We called to get it taken care of a dozen times. No one called back or came out....get it off my roof or I will.

I was not able to use my internet service since I got it the first day. I called 8 times just to do the same steps over and over again. 3 weeks later same issue so I had my service disconnected and my usage was still at 100%. Very disappointed and I wasn’t able to get my money back and I still haven’t gotten my shipping labels to return the equipment. They said I have to wait 45 day In case I change my mind. Now why would I change my mind when I couldn’t even use it? I would not recommend them to anyone!!!

I was charged $324.75 in September for the equipment. They received their equipment in October, but and they haven’t refunded the $ yet. I’ve called numerous times and keep getting the runaround, telling me a check was issued 11/04 & it could take up to 45 days to receive it. It’s now 01/04, and still no refund! I’m 75 & a recent widow on a fixed income, but they apparently don’t care! Just a bunch of CROOKS!!

Great customer service with the HughesNet team. They answered my questions with great detail and by making a payment. I've had problems in the past with my equipment but the HughesNet customer service has always taken care of it. I appreciate great customer service. Happy New Year's to the HughesNet customer service team.

It uses gb when I am out of town and the service is turned off and the customer service is a joke and I want to get out of this contract. This is a fake internet with no value at all to the customer and they lie to get you to be a customer.

I’m a 74 yr old Vietnam Vet in hospital after open heart surgery & not able to use your service at this time. My acct has been in suspense & charged $17.04 monthly. I was sent a msg. that it’s going to be Increased. I’m on a limited income & cant afford any increase. Please restore my bill again to $17.04 or I will be forced to cancel my acct. Thank you, JC **.

Both Reps tried to help me but they didn't have the information needed. I sent an email detailing my problem but haven't heard anything from Hughes Net. I'm sure as I explained in the email that the information needed is at the warehouse level. Nobody sends a pre authorized UPS return ticket without knowing the return tickets tracking number, because you have paid for it.

This may be a good service if there is absolutely NOTHING ELSE available. Download speeds were pretty much as advertised, however the latency rate is unacceptable. A good 'ping' rate is anything less that 100 or so. HughesNet Gen 5 'ping' rage is almost 1,000! It can't be changed because of having to go to the satellite and back, sometimes many times. This results in lots of buffering, so streaming is very frustrating. Latency is mentioned in the ads, but never explained the effect this has on the service.

My first setup date was 11-21-2019. No tech came. My second setup date was 1-2-2020. No tech showed up. So what now? I had to take off work for both install. I don't have anything else to say for my problem.

We we be glad when March get here, that the end of our contact and bye-bye baby. This is the sorry sever we ever had. The people are great and try to help but can do just so much, we have got unlimited with a cell company for a whole lot less, so hasta la vista baby.

My reason for contacting I lost my passwords!! So I had to call to reset my passwords!! Thanks to the young lady that help me!! She was very helpful and I got me another password and just want to say Thank You Very Much!!!

We decided to switch to Dish/ satellite after seeing an advertisement in the local paper. We are elderly; We told them would only go with this if could keep our old phone number. Was never told it would take days to get phone service up and running by the rep. on the phone 12/27/19 (Shaunna). 1/2/20 The person came to the house and it was not made clear that we would have 2 satellites on the house. Once it was put up the internet and phone were not set up. Not usable. The technician (Robert) discovered his truck was not working. My husband gave him our electric jumper to use. He used it and left it outside our garage (on a busy street) and did not come back to the house to see if the services were even working (which they were not) or to give us back our starter (which could have been stolen due to his carelessness). Still no phone services after days and not able to send text properly.