HughesNet Reviews

Intermittent WI_FI. I tried the number for support. Got the computer machine. I tried several time. When prompted "Technical Support" the machine kept on asking I got stuck in that loop. It made me mad. Consequently I am wondering if I should keep your service.

Speeds are 99% WORST in the WORLD! I am leaving mine open 100% of the time just to get my worthless plan. Complaints go NOWHERE with Hughesnet. It's like they turn your plan back on for 24 hours when you call to see why the speed is 1-2 M, instead of the 25 M promised. Will continue to leave it open 24/7 just to get 100% of "the plan" I pay for each month. Can never recup the upfront costs, which is what Hughesnet seems to count on. Can't wait to get rid of Hughesnet non-service.

Lose connection with modem when in other area of house. Internet is very slow when using devices. Phone often loses connection. No resolution. Customer service has been called twice now. Once was directed to restart modem. Notice that system performs a bit better after speed tests (for a little while).

I was sold a Hughes Satellite Internet package that was guaranteed to interface with my dish equipment. The first home visit dish technician could not get the Hughes equipment and the dish equipment to work in tandem to bring me the Internet. A second dish home visit technician could not make the equipment from dish interface with the Hughes system. He said, "The Hughes equipments could interface with your dish equipment." I called Hughes customer service and spent hours on the phone trying to get someone to rectify this problem. He gave up and blamed the dish equipment for failing to Interface with the Hughes equipment. I was left with no Internet service from Hughes and a useless satellite on my roof.

Rep was extremely helpful informative & went above and beyond making sure I had everything I needed and even supplied additional information on my account for me to have as future reference such as account #, range of wifi for each channel.

Long delays for the simplest new choices.... long delay to get e-mail or any individual e-mail.... ROKU service (which is my only TV) is terrible -- always buffering or unavailable... Voices on phone are distorted -- long delay when person called answers. Worst internet service ever. Wish you take your satellite dish and reimburse me!

At the end of May, Art -representative for Hughes Net, told me that on June 6th I should call and get Hughes Net to change me to a 1 year contract since my 1st year of my 2 year contract would be over. Then I could call and cancel for $120.00. On June 8th I called to do this and talked to Luis ** who was VERY uncooperative and rather rude. I asked 4 times to talk to a manager and he refused to send me to one. I called back to ask for a manager and was supposedly sent to one but got nowhere with her and she sent me to another section of Hughes Net.

We were told nothing about the internet when we got it and it’s the worst internet we ever had and we are supposed to get $100 gift card. Hadn’t seen that yet and the whole experience that, was nothing but lie so if I could really get out of this I would let you all know it was the only internet out here and that’s why you all tricked us into taking it. Very unsatisfied with it.

It's slow as a 125 year old running!!! It's my only hope and it's terrible. My wheel is spinning and cannot even watch a movie without it stopping. It's like kissing your sister. If I could get anything else I would. It's a satellite and should be fast?

The billing problem was solved quickly and courteously. I will recommend HughesNet to all my friends. I was pleased with the service. Two hundred words is a ridiculous amount to say I was pleased with the service.

I have been a very loyal customer with Hughes net for a long time. I feel very fortunate to have spoken with Jacob in the billing department to handle my issues. I was so satisfied with his prompt attention and response to my problem. You are lucky to have a fine employee like him. Thank you Jacob for your help.

The tech that installed our service was worthless. He took a lot of shortcuts. We were told that the dish should be installed on the southwest side of the house. He didn't feel like running wire, so he installed it on the east side of the house. Our system is worse than dial up. The wifi on our phones only works about a third of the time. The computer runs like a dinosaur, so slow. The tech knew nothing about computers. In fact he left before the system was up and running. I think Hughes Net is a better company than the service we received. We would sure appreciate a rep. from Hughes Net to come check out our system, and see how bad it is. Thank you. Bruce

We had high hopes Hughes Net would be able to provide us consistent high speed internet service but unfortunately it is inconsistent in coverage. The tech dept has been very helpful but unfortunately their efforts have made little difference in improving the connection. We are unable to have a clear tv picture when trying to stream live tv. The Wi-Fi connection for computer internet is also spotty.

We just had HughesNet installed and we can't use it really at all. We can't use our on demand for Dish Network. My daughter can't even get on Facebook without it buffering so much. I hate I ever signed up for this. Slowest internet I have ever seen.

The only place I can get the internet in my house is in the living room where the box is and then it is buffing 99% of the time. This is the worst service I have ever experiences especially for the price I had to pay to even get internet and be in a contract for two years.

Small issues but works great. Love the easy way to start up Netflix and works good even when it rains outside. Customers service reps are always there for any problem you may have. The best internet service I have had with living in a rural area.

Why can’t I download anything from the Youtube site? I spoke with one of your tech reps who told me that she was raising the download speed, perhaps she did but I tried to download some info about ocean racing sailboats, after 25 min I gave up and moved my request to another subject (on youtube) with the same result. My old landline was slow but I did get download results????

I ordered service. Was told June 3rd would be installation day. Tech came but didn't install. Called customer service on phone for almost four HRS before I just gave up and asked for a refund. Thanks for nothing HughesNet. I really need and wanted the service but regretfully you all disappointed me greatly.

The sales process and installation was excellent. The signal strength is usable but not especially strong. We live with no other option other than phone reception so it is a good service. Visitors have commented that it is not bad.

The overall customer service is awesome, although the speed and quality of the actual internet has much to be desired. Time will help improve the quality of such service, I'm sure. The size and placement of my dish also has much to be desired. It's large and was placed directly on the front of my house near the front door.

Very satisfied. Friendly and courteous, haven’t had any issues so far. I’d recommend you to my family and friends! Thank you for a good service for us, I just hope no problems when the satellite doesn’t go away during storms and snow like our other satellite, it’s too big and too far for me to reach, wish they could be on the ground instead!

I thought we would have good reception and fast speed. It is very slow. Just like ole fashion dial up... We cannot complete our research or do any major transactions - very dissatisfied. Wish we could have tried it before we bought it. Hate the 2 year contract obligation.

George is the person who installed my internet and Brenda is the one I spoke to on the phone, they both get 5 stars for great customer service. The actual internet is what brought this down 1 star. It goes out a lot and isn't very reliable.

I want to start by saying the technician who came out was great. He gets 5 stars. The fact it took 5 days from the initial contact is a 1 star. The fact that the first email chat was completely wrong is a 1 star. The fact that nobody know why I was 5 days without HughesNet service is a 1 star. We will see how this plays out.

Upgraded to the $80.00 package and still can not watch any streaming tv shows and only trying to run 1 tv. Internet speeds are also low and takes forever to do online bills and such, will be cancelling when we can find a better provider.

Hughes does not meet service promise of 20 mbps. Most common is 2-6 mbps. Disappointing as trying to stream a movie with no one else connected is always a gamble. Also, WiFi security cameras often go offline due to weak signal.

It took literally hours on hold and several days to get through to Hughes Net service representatives to cancel their service. When I did they made it almost impossible by trying to talk me out of it. I speak only English so that was a challenge as well. They made me remove the transmitter myself with no directions and I sent it back but still don’t know if they got it and I’m finally free of them. Service itself is fair at best but customer service is bad.

The satellite service is not reliable all the time. I understand the complexity of the service, but if there are a few clouds in the sky you can't stream a movie because of the constant lag, and surfing the web is frustrating too.

Was told from the beginning that satellite internet had greatly changed. It has no reception and streaming is still very poor. Can’t wait for the two years to be up to cancel service. I’ve used it twice in a month I have had it. Streaming shows is absolutely horrible.

Wifi is spotty at best. Doesn’t work well enough to load Hulu. Trying to load any social media is horrible. Pictures are blurry and videos constantly lag or buffer. It just doesn’t work well enough to be worth the price or the time. There’s no consistency in service. It constantly drops WiFi in the middle of trying to do things. Just very disappointed with the entire thing.

Quite slower than I expected. Priced a bit high for services. However I was told by the 800#, this is the only server available in my area (just moved here). I prefer to have one bill that included BOTH INTERNET AND TV service, however AGAIN...TOLD THIS WAS NOT AN OPTION IN MY AREA. FRUSTRATING...

It freezes all the time and it does not connect. Called many times, I just got it 2 weeks now. The service is terrible and it’s so slow to try to connect so I stop trying to get on, I tried several times to have them re-set it but it does not work. Maybe something is not connect right?

The service is extremely slow most of the time. The house phone constantly goes out of service and you can only hear half of what people say, and vice versa. It is very expensive for something that hardly works. If it's windy or the weather is bad it's hopeless.

I need to cancel and return my equipment but cannot reach a live person. I work from home and cannot use VPN. I just had installed and cannot reach anyone to return. They will soon be asking for a payment and I can’t use the service.

When trying to download pictures it only does a section at a time and when trying to watch web seminars it stop and starts too often. I'm very disappointed and have send message concerning this problem at an earlier time also.

This service did not work in my area. I was guaranteed that this service would be able to allow me to work from home. I didn’t get paid for that day because of this service. When trying to get a refund and they were stating that they would not refund the money for the booster that I paid on site installer. This service was canceled but still having trouble getting a refund for service and booster, I don’t have access to use.

Was told that we could watch Netflix without any problems. Well after spending over $500 on equipment and installation we have yet to be able to watch a single movie or series! Spends more time buffering than actually playing! If I can figure out how to revoke my contract I’m out!

It can not download a simple game on Xbox and when it can't it stops and says internet problems. It's pretty bad when hotspot on my son’s phone can download a game faster and also when you call and say slow internet problems they disconnect your call like they did me the other day 3 times in a row.

Using devices is a lot of waiting time to download and even perform simple operations. Streaming church services or other videos is just a run/wait operation until I get tired of it and quit. Whole system is just slow.

I got HughesNet because I have no choice with rural internet companies. It works okay 80% of the time. The thing I hate is the constant buffering especially with YouTube TV. If we could fix the buffering it would be 5 stars. ⭐️ ⭐️⭐️⭐️⭐️

Cannot get movies on Netflix. Keeps stopping and starting over or not starting at all. Gets stuck. Was told I need a booster. Dishnet & HughsNet both said system was updated. Still no improvement on receiving Netflix. The technician didn’t have any answers. I do not know why the wifi is not working for us. Very disappointed..

Satellite internet from HughesNet is awful. The service is awful, it cuts in and out. Horrible for streaming which is all we do. Takes forever to download anything, like hours instead of minutes. TV shows get grainy or just stop working completely and say no connection. My Amazon Alexa has major lag so she doesn't always understand, super annoying. I live in a rural area and this is the only provider available or I wouldn't have chosen them. I'm bummed there is a 2 year contract or I would cancel and just not have anything.

The installer was very knowledgeable and courteous. The speed to run TV is very erratic. Not very pleased with the performance. The TV continues to buffer at all times during regular TV and the picture is blurry while watching.

Beyond slow. 80s modem slow. Even submitting this review I have to wait and resubmit and wait and resubmit. Was told it would be almost as comparable to normal speed cable. Can only see basic Netflix. Anything else buffers endlessly.

The technician and installation went very smooth. Internet speeds are extremely slow. It reminds me of dial up from the 90s. Unfortunately, we do not have any other option for our area. When I signed up for service I specifically asked about the speed (I have never used satellite). I was told that “gaming” might have some problems. I told the agent that we don’t use the internet for gaming. The agent explained that everything else would be fine. I’m not sure what his definition of “fine” is but it is not the same as mine. I understand it is not cable, but for $59.99+ a month I expected a little faster downloading speed. I get faster downloads using my cell phone hotspot.

When it rains just a little bit I lose a internet. Streaming is not as told by the sales rep, can barely work from home during COVID. This is not what I was sold on from the sales rep. They said streaming would not be an issue, the only thing I would have a problem with is online gaming which I gave up.

You say I will get 25 and I get 10 to 15 mbps. Doesn’t seem to be enough for live streaming. Had to cancel Hulu because it's too slow. Internet speed is slower than I'm used to and Wi-Fi calling is spotty.

The service never worked from day one. I called To cancel services within the first week and the guy kept giving me the runaround. I wanted To just cancel the services. The technician that came out told me I had 30 days to cancel and not be held to the contract and when I called The guy that was giving me the runaround told me that I would Have to pay the 400 dollars to cancel from day one.. The service does not work here at all... and I want To send the equipment back.

Good and quick service.. Friendly and they explain everything to you... I just recommend this to another person and which they got theirs.. But the only thing was I didn't like where they put the satellite. But I'm okay with it.. Thanks.

I signed up for this service because I thought that it would give me a good connection speed for my tutoring on Wyzant.com and future online teaching this summer; however, even though they advertise fast speeds, I only get 3 or 4 Mbps instead of the 25 advertised. This is from the beginning (not after running out of data). I had a poor connection on my tutoring job, and YouTube videos constantly stop to buffer. I tested my speed on two different sites, but Hughes customer service told me to go to a particular site, which gives 25 Mbps. What good is that 25 possibility if Hughes bottles it to 3 or 4 when I'm on websites? That's just like someone telling you there's $100 available, but you only get $10.

I placed my order on Friday, and the installation was done on Saturday ~ great service. However, I called on Monday and asked to buy the equipment, instead of renting. They said I'd have to return the equipment, cancel my contract, and start over. This is a bad policy. It can be handled in office without all of this inconvenience. Also, I was never told that the first few days would be unlimited data. I've logged into my account, and I'm still reading 100% data, though I've certainly been using the internet and streaming.

Support is great, speed and bandwidth is very nice. Only downside when it rains it snows, no service. Not too happy with the price. They should offer a Veterans discount especially Disabled Veteran's it's not like we're rich. Other than that no complaints.

My service is slow to almost no service at all. I called tech support and was told it was my fault since I had too many programs using the service. I removed all but two programs and had little to no change. I got the internet service to use in conjunction with Dish for on-demand movies. I think I have been able to watch 1 on-demand movie during the day, but it rarely works in the evening. The Wifi on my phone hardly works at all. The Testmy.net says it is working with good speed, but a Netflix program that also tests speed only shows 2-3 Mbps. Which makes sense since Prime, Netflix, and Hulu rarely run due to slow internet. It is very sporadic. Hopefully, this isn't what I am stuck with for 2 years. Kind of ironic, when I tried to submit this request it said I had no connection.

I have only been with Hughes Net for a short time, so far I am pleased, I am not the best at understanding all the tech language, but I am learning more each day, I am happy with the wifi and how fast it is.

Not enough network speed to stream, personal hotspot on iPhone is much faster, so every time we want to stream we turn off WiFi and use cell service. When I called to ask for boost, rep told me service was working just fine and there was nothing they would do to make it better. Very sorry I entered into this contract with Hughes.

Quality of service not what was assured before contract signed. Unable to stream live education programs as promised. Only last rep was honest and said live streaming not functional with satellite. I have missed many hours of needed education credits.

The technician was awesome! The internet service that we were lead to believe by the sales person on the phone would support Netflix and gaming does not. Now we are stuck with the service and does not meet our needs. It is very disappointing.

We got internet and it seems ok, but our phones do not pick it up very well. We will have to put up a booster. We have yet to hook up a computer or television. So it has not worked for us very well yet.

It is a little faster than phone service but for the price I was really hoping to actually stream more movies. And they actually take time to load even before my 20 gigs have been reached. Phone games lag a little too.

Everyone I spoke to was very helpful from the telephone reps to the repairman. It works for those that live in the country! I am able to telework because I have HughesNet. Thanks for helping my family stay safe and connected!

They advertise up to 25 mbps. We don't get even get 1 mbps. Most of the time it is .2 or .3. Waste of time and money. But now stuck in a 2 yr contract. RIP off. This submission failed several times to post. Lousy service.

Terrible internet. Worst I have ever had. Very slow when it works. Most of the time it don't work. I am not happy. Please get back to me on what you can do to make it better. I was told it would work great where I live.

We have been very disappointed in our internet Wifi service with HughesNet. We have been trying to give it ample time to prove that it works but have had poor performance with HughesNet modem and internet/Wi-Fi experience. We were very pleased with the service we received from James **, our installer technician.

The whole reason I wanted internet was for my Xbox. No one told me HughesNet would not work. I want my money back. No one told me I only got 20 gbs. No one told me that it would not work to play games I was tricked into believing in order to make the sale.

I was not informed that my credit card would be charged 3 separate times, nor that I would be paying for mileage. When I called to ask about the charges I was told someone would call me back but they never did. Took 3 days of calling to reach someone who could talk to me.

I called about the service I am getting. Every time it rains, snows, gets humid my internet doesn't let me to connect. I always end up using my phone data and use it up because it won't let me load anything through Hughes. It has been worse ever since this corona19 started. I should not have to pay so much for so little.

I only get about a 6 or 7 download speed and lucky if get 1 on upload. Was promised that this would be at 25 download and 10 upload when requested service. I don't feel that you are living up to your agreement. I was also told weather would not be an issue. I work at home and this is jeopardizing my job.

Brand new internet at my house. Used it yesterday to work from home which is why I got the service, y’all promised it would work well. It does NOT. I spend 12 hours trying to work and I got nowhere. Will not download or upload files... It’s a joke. I’ve wasted money that actually I don’t have a lot of.

how I can pay online. I would like to address that the actual service of internet is not what I was told it would be. I was informed I could run multiple devices, but I’m only able to use one at a time. When using one device it constantly buffers. We never are able to watch a movie without having problems. Can this be looked at? Please let me know if you can help.

Pleased with the service. Very nice. Found problem. Very satisfied with the tech. The tech called when he was his way which was very nice. Called again when he was about 4 miles out. Very nice guy. Very smart on the equipment.

I asked for the dish to be picked up, the lady said I had to pay,..pay for what? You guys to pick up a big ** dish out the back yard when I had service cut off cause it didn't work....the nerve. Then she hung up on me, like wtf really..

Jamie was very helpful and knowledgeable. She made sure I was connected before we hung up. She was very polite and respectful to me. I am very happy that I decide to change to Hughes Net. It is so much better than what I had.

Very slow much of the time. Some sites won't even open. They take so long. Lose internet every time it rains. Sometimes even Hughes internet won't open. We have several sites to check the weather but they won't open if it's a little cloudy.

I was told that my bill was being reduced and lowered for last month payment 10.00 off and new payment for June was being reduced. They rebilled me the 10.00 payment. I do not feel that this was fair to me. If you promise something you should keep your promise. Also I could have been notified about the change in my payment.

The young man was kind and patient with me. He went over my bill history so I could understand why my bill was high. He also Tried to get me a lower amount to pay because I’m on fix income with two ninth graders (twin grand boys). He could get me the discount, but he did try.

Lourdes was quite kind as well as expedient when answering the two questions I posed to her this evening. She was accurate & prompt is searching and retrieving the information necessary to satisfy my inquiry. The fact that we were able to communicate in both English and Spanish is an extra bonus. I am truly grateful for her and plan to stay with Hughesnet as long as individuals as fine as she represent the company. Thank you.

Agent was very helpful and patient with me. Walked me through process and made sure everything was working good. Hope I do not have anymore issues with internet. Nice to have someone who was not in a hurry and worked with me.

Could not connect to WIFI since last week. Resolved without any problems, very pleasant phone technician. Problem resolved very fast. Technician was very knowledgeable and concerned to fix the problem asap. As well as making sure I had the right up to date equipment.

Changing different credit cards. The man on the phone was very nice! But I got tired being put on hold for over a hour nearly! Hopefully they got it fixed this time! If not I will have it cut off. This was the second time I call too.

When trying to connect to web sites i.e. online banking, etc. very slow sign in response or no response before time out occurs. Suspected modem might need to be replaced. Agent very helpful in diagnosing problem. Found no problem with my modem. Said current situation in the country has caused delays all over.

Would give zero stars if I could. Have had Hughesnet for about 10 years and they have always been rad than stellar. Didn’t think the service could get any worse. Unfortunately Hughesnet is my only option for internet in my area. To future customers if you have other options other than Hughesnet for your internet I would strongly recommend you go with another provider.

Absolutely horrible - long wait, no resolution, agent did not speak clearly and had no idea what he was doing. Am considering changing services - have cut trees, paid money - everything we were supposed to do - service sucks. As I type - I still have no internet - disgusting at best. Customer service is stupid so quit sending surveys. Peggy

I was on the phone with customer service for almost an hour and the person I was talking with put me on hold multiple times. He was unable to assist me with the problem and told me I would need to be on hold some more while he contacted the supervisor. I am dissatisfied with that experience due to the long wait time and no resolution to the issue. Had a much better experience on 6/3/20.

The speed on the Internet and WIFI is very slow. I have called on these problems. The customer rep. have been very helpful, but my service is still very slow. I do live in the rural area. If there is anything you can do to improve this I would appreciate it.

This is the worst internet service and the slowest internet I have ever had. It is worse than the old dial up I use to use. I had better internet when I was stationed in Iraq. I bought a power increaser from you and it went bad. I was told I would be sent a box to put the old one in and instead you sent me a new one and charged me for it. It’s terrible service even with the booster.

We have a business account with Hughesnet. On June 1st I add a res Residential account in the same building. I ask to be billed as the business account. Was told, "You needed my c/c to set it up". I said to her, "I don’t want my c/c bill each month". She said, "I will call you tomorrow so you will be billed as the other account". Tomorrow was June 2nd. Could someone please contact me and fix this problem. Thank you.

Everyone has always been kind and will to help but no matter what is done my internet service sucks! So I would rate the quality of the company a 1. I have got to cancel this service due to all the buffering on everything I watch.

I have canceled my subscription. The young lady was nice. She did try to get a tracking number for return of equipment which I did not get right. I asked her e mail it. She said, "Couldn’t." But you want me rate this discussion. Then why could you not sent. You sent this damn thing.

It did not solve my internet problem, very slow on my apps, pause on my Netflix, my Facebook is very slow, it finally post my messages after 24 hours later. I am not pleased because I suppose to have fast internet. Somebody need to check again. I am not a happy customer at this time.

The customer service person was very helpful and polite. I appreciated her assistance. She was able to look at my bill, answer my question and helped me lower my monthly bill before I hung up the phone. Thank you Hughes Net for great customer service.

I've made perhaps 10 calls and 2 emails since I started with your service. After 3 months of prompt bill payment, I still am unable to stream a show or movie. I've dealt with a number of very courteous techs and 1 rude, but still no shows. I've been promised callbacks on 3 occasions without follow through. Why does no one contact me?

I need a new Hughes 1110 receiver. My current one has power. I blue light. The other 4 blue lights are out. I have called Hughes 3 times and have been. Hung up on all three times. I need to get things resolved ASAP please. I don’t not want to go back to cable. Thanks. Ed

Don't try to get hold of anyone at Hughes. No responses, no connecting to them, no one responding on chat. Done with Hughes. Stay away from them or you will be sorry. Also don't try sending email because you will not receive an answer. Don't try to add photo file of picture showing chat because it won't load.

Gentlemen could not reach his team to assist me. My account is **. I owe $61.30. I am trying the only way I know over phone to make this payment using a check. I explained that a new card is en route now but to get my account current for now please accept a check. I could mail a check but that could take over a week to reach Ohio from California. Please call ** your accts receivable.

When I pay for the same service as everyone else I expect the same speed, if I'm going to have many difficulties trying to use the internet service, then I am paying too much. Yes I know it's a pandemic, I am a senior and I do use my internet to do things, but if I had a student or a job from home I would be fired for not getting my job or classes done.???

After it taking 4 phone calls to feel like we were getting a resolution to our lack of internet service, a tech was sent out. We were told our dish was incorrectly Installed from the beginning. Never were we told there would be a service call charge, or how much this would cost-so we were very blindsided and upset when HughesNet deducted an Addl. $136 out of our acct. with no prior warning. It took another 2 calls to hopefully receive a refund-I was told it would take 5-7 days for refund???

Their equipment was faulty - had internet & phone service with Hughesnet - every time it rained I would lose service on both device. When I would call to let them know calls were being dropped. I was being charge for them to come out for their equipment being faulty. Their customer service are located in the Philippines, Don't speak English, It took me 1 hour to terminate service - customer service wanted to argue with me about it.

I was calling to get a receipt for something I paid and they didn’t send it to me because according to them they will send it to me on June 22 which I don’t see the point. Also they didn’t send me the box for me to return my equipment and now they wanna charge me for it. I’m very disappointed!

I am very happy with Hughes Net as my internet service provider especially living in the country between the beautiful Allegheny Mountains and Southern Cove of Bedford County, Pennsylvania. I experienced a problem which was handled in the professional manner and as soon as the technician could get to my residence to find out the problem. The Customer Service was very understanding and professional and handled my account very well.

HughesNet services so slow we could not have the virtual doctor appointment as needed during this difficult time. My husband and I had various appointments which were scheduled but due to HughesNet could not be attended online. This is the reason for discontinuing service. Very unsatisfied.

I contacted HughesNet (via chat) first, mid-May, to extend our suspended phone/internet because no one would be living at our remote ranch during June. The HughesNet representative told me he had taken care of it. A few days later I got a notice that the suspension would expire soon, on the original date. I used chat again; the HughesNet representative told me he was not able to access that information. I checked my HughesNet bill a few days later, determined the suspension had expired and full-service billing resumed. I initiated a third chat, and was told by the HughesNet representative that she would take care of it. It appears that the suspension was reinstated, through June 30th. It has cost me a few dollars and a significant amount of aggravation. HughesNet is a valuable service, I think customer service could be improved.

Your representative answered my questions completely and explained the invoice, which is really hard to figure out. It would be helpful if you made your invoice process and product more transparent and understandable. Your representative was very professional and listened to me vent, then calmly explained all of my concerns. She was great and made me feel valued as a customer and happier when our conversation was completed.

I lived in a remote area that no other providers would reach. Upon obtaining the services I was told it would be a year contract, I then received the email receipt that stated a 24month term in the fine print at the bottom. At the time I wasn’t too concerned but after the homeowner and myself got in a terrible break up I needed to switch or cancel the services.

I was applying for a job which required a speedtest. The company sent me a link to use but it did not recognize my connection. The customer support person gave me a different link to try and stay on the phone with me until I completed the speedtest to make sure it worked. He answered all of my questions very patiently.

If you could be as good at customer service as Dish Network then you would be a good company. I have tried several times to resolve issues and no one will call back. I asked for someone to come check the system and they say they will have to charge me. You are more worried about charging me than making it right.

We have had no internet at our off grid cabin since the end of Dec 2019. They asked me to go to the cabin and sign on my browser (?? how when I have no internet??) to troubleshoot. Called back and explained I can't do this. Asked to cancel and after answering the line the CS rep hung up on me!! Really?? And you want an early termination fee? Consider it already paid for 6 months of no service.

Bill was adjusted to reflect loss of service during the month of lack of ability to use internet services. System required two new pieces to get system up and running. I did not believe I should be charged during the downtime. Representative did a good job resolving my problem.

I chose HughesNet because I live in the country and at the time there was no other service. I used Hughesnet for a year and half and had nothing but extremely slow internet. For example to download a simple excel spreadsheet which normally took 30 seconds would take over 2 hours. Also during times of rain or snow not even a storm we would lose service all together. I had them come out several times to help increase the speed and to avoid loss of service and nothing worked. My suggestion would be that if you have any other chose don't go with HughesNet.

The installation was bad. We have to call him back 3 times and still I can't work from home. The damage to my income killing me. PLEASE send technician. I am not going to call again. Every call cost me another $20. I started 49.95, went to 69.95, went to 99.95 for SLOW service. Wish I have never left COX.

The CSR though it took three calls to get the charges reversed for the Equipment Return during Covid-19. I did appreciated the reverse of the charge. I couldn’t get to a UPS store because we were told to stay home.

I cannot send EMAIL from my account. I called HughesNet on May 20, I stayed on the phone with a representative for over an hour (time wasted). I was told that the problem was resolved. I attempted to send an EMAIL, it was returned to me undelivered. My problem was NOT resolved. I haven't called HughesNet again because I have to set aside at least an hour to wait on the phone and my problem may or may not be resolved. Very Frustrating!!

Excellent service and response time. Helped me solve slow down of data due too many devices connected to system. Would definitely recommend this technician and Hughes Net Internet service to others. If you have a problem call and they will help you right over the phone.

I received a shut-off notice and when I called I explained that the card on file had been cancelled for fraudulent use and we had new cards issued. In the meantime I had the bank through their bill pay send a check for the amount due and evidently did not make it to your office as quickly as it should have so I gave the bank's confirmation number to the person I was talking with and they said, "Ok, I will extend the date a week" which she did. We are now set up on automatic payments through our bank so this should never be an issue again. The agent was most understanding and helpful.

Service on cell phone with WiFi. Tech helped me quickly solve the problem efficiently and thoroughly. He was very respectful, clear and courteous. I had called previously and did not receive the same results as I did from this tech. He solved my problem this time. Thank you!

Have had my Hughesnet internet service for 2 weeks + now, and am totally satisfied so far. The Tech who installed it (Dean) was great, and all devices that I use (Laptop/2 Phones/Netflix, etc,) work very well for this rural area. There is occasional Buffering while watching movies, but it's far superior to the previous service.

Spoke with a customer service representative John ** but we are still having buffering issues. Movies and live TV buffers all the time. The picture is always blurry. We can't watch a movie or show without it being blurry or pausing all the time. So frustrating.

The internet drops over and over again. I called and went through the process of activating 5g in addition to 2.5g and I can't tell any difference. This is very discouraging. I had Centurylink broadband before Hughes Net at a fraction of the price and it was as dependable. The reason I changed to Hughes Net was the unpredictability of Centurylink. Now I am experiencing the Centurylink experience again.

Installer was very quick and professional. Hookup went much easier than I expected. I find the speed to be acceptable. Installer showed up at his scheduled time. Process was done in under one hour. Finally we have internet.

Isaac was very professional and pleasant. He was knowledgeable and we look forward to this service. We were unsure about getting this service but so far, we are very pleased with the speed. He was also very neat and cleaned up after himself.

The installation went great, then we started trying to use it. It is so slow especially when trying to watch a video & forget watching something live, cause it won't happen. It is extremely frustrating!! I hope you can do something about this!

When I signed with Hughesnet I was told that our service would be 10 gig. I kinda doubt it. Sometimes it is very slow and sometimes no connection at all. I am a little bit disappointed. I'll keep hoping it will get better.

The agent I spoke with to talk about options and set up the installation, was very friendly and courteous. They were able to get me scheduled within just a day or so. The technician who did the installation was very knowledgeable and helpful. Great experience!

Pretty happy with the service. Wish I didn't have to constantly take surveys all the time. Wish the installer did not put his trash items in my trash can without asking and leave the existing satellite dish on the ground and not letting me know it was there.

For the most part the speed has been better. Customer service has been great. I would like faster internet speed but I understand that is not able to happen. It is better than it has ever been. Satellite depends on many things to have good service.

Taking payment over the phone. It was fast and efficient. The person was easy to understand and spoke clear. They didn't put me on hold. They gave me all the information I needed if I want to go online to take care of my account.

I don't approve of the cost I'm now having to pay, it's way too high. I'm a retired widow living on a fixed income. What can be done to make the amount less and still have great service? Please let me know what can be done. Thank you. Thank you. Thank you..

So far it's been a delight with the internet set up that was put in place for us because it has made things a lot easier with getting info thru the internet and to make work related things less of a headache.

Just purchased satellite internet from Hughes. Live in a rural area with very limited options. Installation was done by an extremely professional individual and the dish placed in a very unobtrusive location. We are happy with the data speed and usage so far! Very pleased new customer.

The service tech from Wayne County, TN is the best! He should teach customer service to any installation crew. The Hughes Net service is just what I expected. I live in a valley, way out in the country, so this Hughes net internet is perfect.

I just called to check on a special and the agent could not answer my questions and kept putting me on hold. And then I got cut off. After calling back and getting another agent he informed me that I had renewed my contract. I informed the supervisor and agent that I had not agreed to anything! I was informed that there was nothing they could do about it. This is an unfair act on your part to good customer! Your ads are misleading! You should be ashamed!!!!

The lady I spoke with was very nice and kind. She was helpful and knew what to do. She helped me a lot. I would surely recommend your services to my friends. I have been very pleased with the service that I have received from you.

So my family’s use of the internet during this pandemic used all of it 7 days prior to roll over. Telehealth in use x 2. Did this company offer extra like all the others? Heck no! They gave us a $30 Credit so we could BUY TOKENS!!! How cheap. How very cheap!!!!

Internet quality. I upgraded my service a few days ago from a 10g to 30 g plan, so far I have not seen any difference in speed or quality, streaming is very slow, I was wondering if the upgrade had taken place yet.?

I had AT&T which could only give 3 MBPS in my area and I thought it couldn't get worse, so Hughes said I could get 25 MBPS, I thought this will be great. It's worse than AT&T and I don't even know if I following your guidelines, could not download.

Your customer service personnel are very helpful and courteous but cannot resolve the issues I have been having. During one day my wife tried to download the latest version of iTunes onto her computer. It failed twice and finally was successful on the third attempt. About two days later I tried to download the latest version of iTunes onto my computer. It failed twice and I then gave up. I have gotten up on three separate mornings at about 5:00 AM EDT to download a gps update file for my vehicle while having data remaining on my account and using your "Bonus Zone". I never got further than 10% when each of the downloads died. I never did get that file downloaded.

The HUGHESNET E-MAIL SPAM is out of control. I mark the mail I don't want as SPAM. The next time I look at e-mail it's back. It isn't just one or two spam e-mails, it's 50 and 60 of them. Can you help keep this from happening? Anyway you can monitor this problem? As far as the homepage information, and accessing internet, that is very good. Thank you for your assistance.

Great company. If I have any problems or concerns the company has great representatives that are patient and explain very well. The program is easy to work with. And the prices are reasonable as well. When I call for help the waiting time is not that long.

The people at HughesNet have always been very kind and friendly. I have always had pleasant interactions with the people from HughesNet I have talked to. Where my wife and I have had frustrations has been in the area of internet reliability. In other words, our wifi has been "spotty" at best. We would much prefer an unlimited, higher speed, plan!

I cannot begin to tell you how disappointed I am in getting your service. I can't watch movies and I cannot stream anything on Apple TV without it constantly freezing. I run the speed tests and it says I should be able to stream HD movies but in fact I cannot. I've even tried the video data saver and that doesn't work either. I would absolutely cancel this service if I could.

My main concern is I wish my service was faster. Although, I must admit every time I contact HughesNet the staff are very friendly. I am very satisfied with the value HughesNet offer. I look forward to upgrades in technology for faster service.

Everything went great and business was handed well. If I could I would tell my entire family to join you all. You've truly help me out throughout this pandemic unlike other businesses. I hope and pray that you all keep up the great work and God bless!!

Once we switched to HughesNet my daughter was able to tell the big difference. The speed was faster, able to download attachments from school. Able to login for her virtual classes without problems, clear images and sound, no frozen conversations. As for me, able to connect via Zoom and be part of my work meeting without having to leave the house. Now both my daughter and myself can work/study from home without worries.

I am dissatisfied with my service. When my grandkids come over, they cannot play their gaming stuff. The internet is not very good. I don’t know if it’s because we live so far out or what. I was paying for better service but I didn’t get it. I feel behind in my payments and you will not forgive any of my bill.

I have two accounts to watch recorded shows and movies. I do not stream anything live. I’m happy with my Netflix and Hulu. Netflix works perfect with your Hughes Net satellite dish WiFi we selected. The Hulu account gets stopped every 30 seconds or so for buffering or something and it is terrible and makes me not want to use it but it has my favorites. What can be done? Thanks.

Happy with service of your representative. Rose was very nice to talk to and quite helpful. I will be calling again on Monday because my internet is doing the same thing the last couple days! Hopefully you can get this problem straightened out!

We have not had good internet service ever since it has been installed. We have had trouble getting in touch with someone. When we have it has never been resolved. Bad weather good days doesn’t matter. We have it installed in a second home. Not there all the time. The last thing I want is to sit on the phone for a long time. They were to call us back in 48 hrs and that didn’t happen. Very unhappy with this system. Not worth the money and hassle!!!

The customer service with Hughes Net is awesome! They value your opinion and time! They strive for the best service that it is to offer! I enjoyed their friendly and caring technician as well! He was very cautious and he took out time to stop and answer all of my questions as he was doing the setup.

My computer works ok when it finally connects. It takes a long time to connect to a site. Same with my phone. I thought I would have faster service. I dont know how else to explain it to you. I just thought I would have faster connections.

The technician was pleasant, thoughtful and effective; he and I picked the spot for the dish together and he explained what he was doing. He was very respectful and responded to my concerns kindly and thoroughly. The technician described what equipment he was using and how we can remove it if I move out of the rental. He gave me the password to the account and waited to see if I got the service in the house.

We had tried others but they couldn’t deliver the service in our area. Doing online classes require internet service and we live in a rural area not to mention off the main road. We gave Hughes Net a call and ordered service. Within a day or so they sent a technician to install it. All I can say is I’m thankful and will definitely recommend Hughes Net to anyone.