HughesNet Reviews

I can’t get Netflix to even stream. I’m paying way too much for me and my kids to not be able to use the tv or play a game. When I call the local installer I get transferred to someone who can’t even speak English or understand what I’m trying to say.

The service doesn’t work well at all. We can’t even watch Netflix with no other devices on. I turn off Wifi at home because my phone works better without it. Very dissatisfied. We typically watch Tv using the antenna because the services using satellite constantly freeze.

The internet is not what I expected, is really slow, worst than CenturyLinks. I was thinking because is satellite internet it should work better but it doesn’t, everything works slow here, at the there’s any way you guys can fixed it so I can have better signal.

You tube videos often do not run smoothly, little rotating circle comes on as the video tries to catch up to speed. I tried downloading the Hughes Net usage meter, to see how we were doing on hard data, from watching Netflix and from youtube videos. The meter did not work. Netflix takes a long time to load, but then does run smoothly, so that is great. Regular online websites take quite a while to load. Sometimes they time out before loading. Our previous internet service was cable, so we know this satellite would be slower than that.

Wifi lags bad. The way it was installed in the kitchen there is no way to put a hardline in. Gaming or using a Ethernet cable is impossible. Actually been looking at other ISP providers with installers that are more friendly and considerate with internet needs. I get that the dish needs to be at a certain spot for signal. However there is no way this is gonna work out. TV can't be used or gaming system.

This is seriously the slowest internet I’ve ever had. We can’t download anything or watch Netflix. I was really excited when we received this. Now I can’t wait until our contract is up. I’m sad I have to pay so much for for internet that barely works.

The technicians showed up at the very last point of their estimated time slot. (I believe the time frame was 12-2 and they showed up at 1:45), they weren’t in any HughesNet uniform or anything just dirty work clothes so they pretty unprofessional in appearance, and lastly, so far the WiFi speed is only okay; very slow and spotty.

This is by far the worst connection we have ever had. Stayed on the phone 1 hr 17 minutes with representative last week and nothing changed. We have only had it 3 weeks and nothing about this experience is good. Hate it!

I've had it a little over 2 weeks. It has not for one whole day worked correctly. I have called several times and had them come back out here. Still nothing. They just keep telling me that it is working with a FULL connection.... yet nothing works. I don't want to pay for internet I can't use.

When I was sold this service I added the anti-virus for up to 5 devices but the installer had no idea about it and no one has followed up to help how to do this. So I am paying for something I do not have.

The man that came to install the system was very very good and I was happy with his performance. On the other hand, since the day we got the service it has been very unsatisfactory. Meaning, the internet is extremely slow and I can’t even stream tv without the internet buffering every few seconds. The work I do on my computer is also very very slow. I need a solution. I also called IT and all they tell me is that my service is showing good.

I thought the man I talked to was good and kind. He explained everything and was good to listen to. He did not treat me as if he was better than me. He answered all my questions, and was very clear in his answers.

I haven’t had the internet long. But I notice the internet is very slow and sometimes it doesn’t work. I am dissatisfied about the internet because I take online classes and sometimes I am unable to do my online work.

Clients that are in very rural places where delivery service & USPS service are not available should be able to use their PO box to receive equipment. So if you do not get any kind of delivery service, you don't get the equipment. Poor customer service!

Very polite technician that installed the dish. Assisted in getting computer tv and phone hooked up to the internet. Do have a slow issue in the evening time when I try to stream a movie. Have very little to no problems in the daytime or late at night.

Rose bushes were destroyed and connection box left open. No discussion or instruction about how to use network. Professional installer who wasn't aware of his surroundings and destroyed my roses while putting a dish on my roof. Sent pictures, these and more to Corporate. Day after install, still no response.

The lady, Lauren, very knowledgeable, professional and friendly. She kept her calm even though I was angry at DISH, which reflected on HUGHES. She is an asset to HUGHES Net. I am so glad that HUGHES are my internet. Would highly recommend.

Techs were here 3 times and could NOT get decent reception. They blamed the TV set which is a new smart tv. Very disappointing considering all the promises. The tech was not good. I will cancel the service while I can still get out.

When it's not buffering great, but I haven't had one great day since I have had Hughes Net! I was also told that I would get $10.00 a month off my bill because I had an AT&T contract for my phone. There was suppose to be a tech come to my house yesterday, never showed up, but don't know if they will be able to improve on the speed.

Living in a rural area there are few choices for internet service. Satisfied enough to upgrade and renew contract, but disappointed that data tokens from the prior contract didn't carry over to the new one. That kept rating from being higher.

Not even three hours in and didn’t have enough signal to stream Sling tv or even browse the internet. Absolute worst internet service I ever had. When I called to complain they said of course you don’t have enough to do those things as if I’m the idiot for purchasing service that should work. Then they put me on hold for 45 minutes before canceling my service.

We have zero internet. I can’t even use my Roomba vacuum due to no internet. Worst internet ever. We have Verizon so we just use our phones for internet service. Had I known the service would be nonexistent, I never would have had it installed.

In my initial phone call with Hughesnet I told my salesman exactly what I needed the service for. He reassured me that this would be a fit for me. He also told me that he was waiving all initial set up and installation costs. Then within one hour of this being installed, I quickly found out this service does NOT work for what I need. They put me through HOURS of "tech support" before determining it didn't work. I also had to fight to get out of my $400 ETF. Then to make matters worse, it took me more fighting to get my money back because they then tried to tell me my initial deposit WAS for set up fees and that was a "valid charge".

I was very skeptical at first because of the reviews. However, I haven't had any issues with Hughesnet. The service is fast and reliable. I can even stream Pandora, Netflix, Hulu, prime and my security cameras work flawlessly! I will definitely recommend!

We have some issues at times but it works pretty good. We would like more high-speed wifi but it's ok. I need more high speed than what we have so if you could give us a plan with more high speed, I would appreciate it, thank you.

This is the absolute worst internet service that anyone can have. It's worked maybe 4 days since it's been hooked up. This is my first and last month's service with this company. The man, Monty, was awful to talk with to try and resolve my issue then told me if I didn't answer my phone, which I can't due to no internet hence no wifi calling to answer, the person would just walk into my house! I'm very very unhappy with this company and will never recommend them to anyone. And after talking to a few friends that had it in the past they told me they wished they'd known I was considering Hughes.net and they would have told me not to bother. The only redeeming factor in this whole fiasco is they are cancelling my service on Feb 21 and sending me boxes to mail the equipment back and not charging me the early cancellation fee.

Worked less than my Verizon cell service on the internet. At night I received nothing at all. Never could stream from my iPhone or pad. The salesman stated that it would be superior to my Century Link in all ways except gaming. I told him no problem then as I don’t game. He flat out lied.

It is very slow and at times I have to unplug the modem and replug it and wait for it to reboot to get the internet to work and then it is still slow as Christmas. Something needs to been done cause I was told it was fast and it's not, it is very very slow.

The internet services is very slow. Works really well with my streaming such as Netflix, Disney+ and Hulu but it is terrible on my phone when I’m connected to WiFi. I always have to disconnect my phone and use my own service. I do debate on cancelling my services.

Internet is way too slow! I can't stream, watch movies or play online. I use the internet for work as well and It does not allow me to get my job done due to the slow internet. The price is too high for low quality.

My internet is very slow and at times it just stops. It takes forever to load. I was then told I have no wifi on my computer. So now I have no idea what to do. Not very helpful. Just now I was trying to submit and it said connection lost. What the fudge is going on????

My WiFi connection is still very poor. The new booster sent by Hughes Net last week has not helped significantly. Am also unhappy that the service is poor during bad weather. That means winter and spring will mean poor service. Expect me to cancel service this week. I am very unhappy.

My cell phone hotspot is way better. Crappy thing is I'm locked into two year service agreement that can't perform its duty of service. The reason why I got service was to get away from using hotspot. Now it's just draining the bank!!!

Appt was 2-5 pm. Service Tech arrived at 4:50. It was getting dark. I was told installation would take 1 and 1/2 hours. Finished at 6:41 pm. The service tech poured concrete in order for the pole to hold. Recently there was high winds. I haven’t reported that the pole needs to be more secured so the pole wouldn’t shake. I’m having difficulty logging into my account. My password provided isn’t accepted by the system. I need to change the megabytes to a higher level. I am pleased with installing software that it is faster. Yes.

I am about cancel my service because it very horrible and I am going back my service I had before. I just need better service without the freeze all the time. I want better service and I wouldn’t recommend no one to get internet this company at all.

Your internet service is very very slow. So far it is reliable, but incredibly slow. Trying to stream is a complete waste of time. Same as I have seen and heard from numerous people and reviews. That is all.

I have never ever dealt with such an unprofessional, lying and plain outright scam of a company. Install sucked, customer service is beyond bad and your ethics deserve an F-. I have filed complaints with the Florida Attorney General's office, the FCC and the BBB and hired a local attorney. Keep on billing my credit card because I have reported fraud to VISA and they are investigating your company now for misleading false and misrepresenting the industry.

While I understand satellite is slower due to what it is, 750 ms ping response is unusable but they won't tell you at point of sale. It's 2020. I'm sure the service can be improved. Improve the service and quit forcing people into 2 year contracts because you know your service is abhorrent garbage. Thanks, a network engineer with more knowledge than apparently the entire company of Hughes Net.

The speed is too slow, the service almost literally will do us no good. Kid cannot hardly dinner home school work. Quicker to use hot spot from our phones than what is coming on the house. Simple games take longer to load.

Internet is constantly reloading, glitches, don't work sometimes. I am very disappointed and unhappy. I don't feel like I am getting what we are paying for. I feel the internet should at least allow us to to watch Netflix and Vudu isn't even an option because it's not strong enough.

To start Technician came to my home. Installer would not get on my roof due to snow but stated that he could come back. Then stated my modem needed to be in my laundry room so it was close to the satellite (of which is now on a pole in the middle of my yard). Guaranteed (supposedly even done a signal check) that it would work on the far end of my house and it does not. When I call about these service issues they tell me my account is fine. Their end shows it is working and that they will not address the issues without me paying another service fee for a technician to come back out.

The lady that helped me was really helpful and nice and I could understand her real well. I could not get on my email. She got me on my email and was very sweet. I am 70 years old and not all young people are patient with older people. Thank you.

The representative that attended my call was very professional and clarified all my doubts. He went thru my account and reviewed all related to my payments. Profesional like him makes the difference in any place of work. Thank you Mr., for all your help.

YOU PEOPLE SUCK. My issue is not resolved. I am tired of talking to people in the Philippines. YOU SUCK. I cannot cancel the account because your Filipino reps said I would be billed a 400.00 early termination fee. I am sooo done and tired.

Worst customer service ever. They didn’t care that they billed my credit card for another customers account. Extended phone calls without resolutions. If I could give a negative 5 star review I would. Will never recommend this company to anyone.

I called HUGHES Tech Support and received the BEST phone support! The lady tech was able to isolate the problem to my U. S. Census laptop eliminating my HP touchscreen and my wifi connected Samsung android phone as the culprits. Very patient and thorough!!! I have been a HughesNet user since 2009 and have always found the customer service to be EXCELLENT!!

Very, very first class help from HughesNet operator. She helped me change billing information and update all other information for my account. I have been a customer of HughesNet for many many years and would not change. They are #1 in their field of communication. I am very satisfied, feel very good about being taken care of.

The lady I spoke with was very nice and helpful BUT I paid 85$ and made arrangements to pay 36$ next month and I was charged full amount putting my bank in the negative and a 35$ bounce charge to my account.

Moving, when is my contract up. Is there an early termination fee. Had to keep repeating my request. Couldn’t understand the person. Didn’t feel like she was interested in helping. Started with telling me about my service connection (which I understand nothing about). All those numbers are Greek to me. My signal is horrible. Can’t send or receive pictures except in the middle of the night.

We moved to this location from China Spring Tx in a rural area with line of sight internet which was frustrating. I set up internet with you against my spouse's wishes. It has been way worse and she was correct, I should not have signed up for your service. We are very unhappy with your internet service.

Some things were still not clear as far as bonus data and I saw no change at the time it can be used. Our explanation of using tokens was explained but not clear on what devices used data if they are turned off. So I asked if I turn off a computer if that would affect usage and I thought that would be the case.

I've been a HughesNet customer for almost two years now. I've always paid them on time. I have three months left on my contract. I did not cancel my service. I just wanted to upgrade it. I decided back in December to try out HughesNet Voice as my phone service bundled with my (HughesNet) satellite internet service, which I already had. They scheduled an installer to come out with the new equipment for the phone service on December 23, 2019.

Very dissatisfied. Have been calling in with internet issues since it was installed. Can't figure out why my plan runs out without even being able to use it. READY TO HAVE YOU REMOVE IT ALL. I CANT EVEN WATCH A MOVIE WITHOUT IT STOPPING EVERY 5 MIN.

We have had HughesNet for over 2 years and at one year into our contract we moved and they said in order not to pay $400 for moving fee we have to resign a 2 year contract. Well we live in an area where there is not much for options for internet so we had no choice but to resign for 2 years after only 1 year. Well we are at 1 year into our 2 year contract again and since day one the service is NOT AT ALL what they said it would be. They said it would be fast and it has always been slow and could barley use 2 cellphones on it and we had the highest (fastest) plan. And when I say fastest, that is what they said not me because it has never been fast.

I had technical support but I have had service for 21 months and if they send technician to my property it will cost 125.00. My 24 months isn't up. There should be warranty for the 24 months. I am unhappy. I need to pay while in 24 month period.

Spoke to a young man name Josh who was most courteous, polite, knowledgeable, and helpful with my situation and never rushed to get me off the phone. Very professional and a real delightful young man. Great representative to your company.

I feel Hughes Net owes me the $295 cancellation fee due to the poor service.. I want to go back to wired internet but I can not afford to do so If I have to pay the $295.. so Hughes Net has me as between a rock and a hard place.. so I need to continue to pay for Hughes Net service that I do not like,, very disappointed.

I called and needed the security proxy and we figured it out together. Without the information, I couldn't use my old laptop and I need my old laptop to do all my taxes for the year. Thank you. Thank you. Thank you.

When subscribed to HN (based on HN advertising) I was expecting speed up to 25M. Once I started using my internet, the speeds were NO more than 2M and basically at 1M. Called customer service and nothing was fixed, referred to tech Support. Response was, during peak hours too many customers in the area use it and Satellite is maxed out. Peak hours is evenings and weekends...Precisely the time WE are home and USE internet. Basically no solution. False or incomplete advertising.

Hughes Net has failed to provide service as contracted for, pretending now to have resolved the issue. Having attempted numerous times to have the issue resolved I am continuously saddled with the same responses. Enough. Your service is sub-par at best. I choose to terminate the non-service you provide. I would rather do without than be aggravated by your lackluster attempts at appeazement.

It was made very clear to us over the phone that we are not paying enough money to get clear, reliable, dependable, or functional landline telephone or high speed internet service. How much more money do you want from us to be able to accomplish that task? Our satellite dish reverberates base sounds. Our phone disconnects, with a follow up busy signal, after 1 minute of use, and our "high speed internet" is low speed at least 40% of the time. How much more money do we need to pay, on a monthly basis, to get the quality product that we deserve, or that Hughes Net has advertised?

Terrible quality wifi. Nothing will load for apps on tv. Can't connect to to Netflix. Terrible customer service. Tried to keep me as a customer saying that I never told them about the quality of the service. Would not recommend Hughes Net.

Hold on automatic payment. I have automatic payments every month on the 4th. Well I didn't have the money in my bank to pay for February 2020 so I called Hughes and they bent over BACKWARDS for my needs and offered me solution choices, CHOICES?? I didn't expect that. I actually didn't expect anything. I thought I was gonna go to battle with them but HUGHES worked with me and solved my issue!! THANK YOU HUGHES!!

Discuss nonpayment, I set up someone else internet using my credit card. I later remove my card and replace their card on their account. The problem was resolved. I did recommend a friend. The gentleman that help was very polite and pleasant, he gave me a three month discount on my bill.

The people who answered were knowledgeable and patient. My only complaint is that in order to get the promised rebate I need to be an IT expert which I am not. I am also 64 and did not grow up with computers so I think it is a bit of age discrimination.

I feel like I am one of the luckiest persons to be helped by this man. He has a lot of patience and is a very good teacher. I didnt confide until the last that I am legally blind. He was very encouraging and restored my confidence in myself. I believe he would also be a good instructor for other tech supporters out there. If ever there is a need to consider someone to promote this is the guy.

Slow internet. Could hardly understand her.. upgraded to 20 gigs from 10. Was paying more for 10 gigs for over a year. No really good reception where we live. The lady kept saying she was giving us a deal but it was only for us. We all know that is not true!! Could tell she was reading everything she said.

It is horrible. I use it for tv and it's always buffering and I or my girlfriend can't be on our phone. If I could find someone else you guys would be out. You was bad the first time I had you so I went to exceed internet then you guys got Gen5 the fastest and best internet around. What a joke. From what I hear Frontier internet is better than your and theirs sucks.

After getting your service I have had low internet speed and have called and complained and you have raise my speed and charged me for it and it has made no difference in my service, even though this is supposed to be able to cover my whole house one I am told I need to get an extender to make it work properly even though I am only three feet from the router. This is not acceptable. I requested to stop my service but you say I have 9 months left on my contract even though you can't provide me with the the service I signed up for.

Bill is higher than first quoted to me - couldn't I change my data plan because I would lose my promotions. Data is being used up too fast and am not on the internet that much and surely not downloading data-- not satisfied with Hughes at all. It also would cost me $620.00 dollars to get out of my service plan --so I am stuck with a very bad service.

software called out the wrong satellite. Billing would not credit me for any of the time that settings were wrong.

Couldn't help me. Salesperson should have sold me more speed. She lied. Now I find out she also lied about my bill. Was suppose to be 65.95 total. Looked it up it's 77.22. Called in. Was told equipment rental charge??

Signal do not pick up for me, cannot watch Netflix or Firestick. Keeps saying I'm not connector internet when I am. Service is horrible, only been with them for weeks and I want out of the contract because it serves me no purpose.

After having my account transferred to another person over three months ago Hughes Net charged me $200. I spoke with them for over three hours on Saturday and they promised they would remove my info from the account and refund my money. Today when I called to confirm they told me my info was STILL on the account and they wouldn't refund my money. I have no doubt I will probably have to deal with this again next month. I am reporting Hughes Net to the BBB and the Consumer Protection Bureau.

When I sign up for Hughes Net no one explain how everything run bad business. Now I'm at home. Can not watch my program and after I have paid my bill they can not explain the term but they know how to take your money. Not a good internet system. When my TV on can not work my notebook or wifi on my phone. Really bad business and I will not tell anyone as Hughes net.

I was told that once I paid $425 to you that my service would be restored. Now I own the equipment and you want to give me a different account number and make me lease all new equipment. I would rather have my money back and my service turned back on. You have not been good to me. I am disappointed.

I expected to be able to have at least two devices going at the same time without interruption. There are time during day hrs that reception is ok, however when we are mostly in the home, In the evening, we get constant interruptions. Buffering, stopping. I waited 8 mos. To afford a wifi carrier, Frontier cannot service my area any longer due to shortage of portals. Therefore, Hughes Net is my only choice at this time. However I may have chose to remain a loyal customer of Hughes net. Even if frontier became available to me, if you can provide me with better service. PLEASE FIX MY WIFI, I STRUGGLE TO GIVE MY DAUGHTER WHAT SHE DESERVES, HELP ME WITH THAT GOAL.

The service I received after the call was transferred from a satellite phone apparently that had some delay was superb. I found the Sales person very easy to work with, friendly, courteous, and insightful. Employees like that are few and far between with many companies I have dealt with in the past. As a matter of fact if I may request a pay raise for this specialist? Exceptional service is far reaching and all benefit his effort. Feel free to phone me if you would like further details supporting my request to acknowledge his exceptional efforts. Scott

I received a postcard in the mail January 25, 2020 about Hughesnet being available in my area. Since I live in a rural area, I was very much interested in what Hughesnet could offer and save me on Internet service. The sales person told me the I could save about $10 a month over my current provider and have much faster speeds. He told me I could stream live tv and even some video games. So I thought why not? They set up installation for the morning of January 31, 2020. The installer showed up at 9:00 am. My husband was home for the install. After everything was done and the installer left, my husband sent me a text message at work telling me the internet was terrible. All the videos on tv were constantly buffering, and the picture would pixelate. I got home after work and got on my laptop to see how thing were there. Again it took several minutes for a video to load even my google had issues.

Since installation we have had problems with our service as in lengthy periods without service, 36 hours the longest, and can not find a reliable way to communicate when problems arise. Called the installer once and reported to his voicemail. Now it's bill time and I would like to setup automated payments but can't get anyone to ask? Service is super slow and communication is non-existent, so I'm looking for another network.

I appreciate the professional, helpful manner of the customer representative I spoke with. The young lady I spoke to was very helpful and clear spoken. She answered all my questions and was patient. She also resolved the issue I was concerned about. Very pleasant and all customer service reps. should be more like her.

When I saw that I was billed for service that I did not receive I called. Because of Health reasons we would not be in Fl. for another 9 months and You would not extend the vacation time but would charge me $50 per.mn. to keep it on. Well it cost less to cancel the service so this is what I did. I asked for a refund, a return box, and a copy of this conversation for my records. So far the only thing I received was a return box (2) 1 shipped to Tn. and 1 shipped to the Fl. address. The whole deal is quite stupid to me because when I get back to Fl. I will call you to start service and look at what it is going to cost you. PS I hope your spouse doesn't come up with CANCER where you will not be able to return home. Rules are Rules but do not try and tell me you have never made exceptions before.

Very dissatisfy with the service. Very slow, it’s not worth the money at all. They need to improve their service. I should’ve listen to the other people that had it and told me it wasn’t worth it at all. I don’t recommended it all.

My most recent experience with your customer service representative was not an issue but I do have an issue with the service I get at my house through HughesNet- which is awful. I rarely get a good connection. I have had to change the data from 20 gigs to 30 gigs just for the service to be a little better but still not worth the extra $30 I’m paying.

The System has not ever worked properly. I felt the tech was in more of a hurry to leave than perhaps to connect it properly and run additional wiring in the house. I’ve called twice for help in order to use the Joey, which is in the living room, the hopper is in the bedroom at one end of the house and satellite receiver is at the opposite end. It works in living room right after the call and next day, it will not connect. The hopper in the bedroom keeps turning itself off. Half of the time watching Netflix is spent buffering and Disney Plus will not work at all...the buffering never ends. I waited several weeks to write this review in hopes that the problems would resolve themselves, but it has not. I feel getting HughesNet was a total waste of money at this point.

I have had multiple phone calls to the support team attempting to explain a situation that no one seems to be able to resolve. I have normal speed from 12 am to 8 am everyday. And like clockwork the speed drops from 1800/2:2 kbps down to 9.6/120 kbps.

The agent did what he could but he couldn't give me the price of $79.99 for the 2 year term contract. So I guess I will go to Sudden Link for $39.99 a month for life. How can they offer this and HughesNet can't.

Do not buy. HughesNet will screw you in every way possible. And than hang up on you when you're trying to get help. I get about 1mbps and when I tried to fix it by contacting them, they told me that the speeds were not guaranteed and to deal with it. They hung up the conversation twice when I was trying to explain the problem. All they said was, "You have great speeds." When I can''t even look up stuff on google. I'm playing 100 a month for 30gb plan and since the day they installed it it has not worked like they said. If I could give negative stars I would.

The technician was very helpful. I was able to get my payment processed, and he let me know when my next payment was due. The technician assisted me with my payment information, and made sure that I knew the amount of my next bill and the due date.

Refund took way too long to get back to me. The refund was supposed to come one month ago and I still haven't received it. The drop off date was January 2, 2020 at 5:20 pm est. Store: Staples. The number was 0550196 south Virginia avenue, Tifton, Georgia. The phone number is **.

I ran out of data for the first time since I've been a customer of Hughes. I had no idea what happened, but a customer service technician checked and discovered that a recent gift from SiriusXM was using my internet unbeknownst to me and I was taken care of immediately. Thank you Hughes!!!

First of all it took 5 weeks of calling to finally get the return box. Next I’m 77 yrs. old and they want me to climb on the roof to get the radio to return. The girl said if I don’t they will charge me 300.00. Or if I want them to come out they will charge me 125.00. What a rip off. I have contacted a Lawyer. I’d rather pay them than Hughes.

This is the worst service I’ve ever had with any company in my life. After a dozen phone calls and complaints I still have terrible WiFi, I’ve done everything that was asked of me to assist you which as a customer isn’t my job because as a company you're too cheap to have a technician come out to my house. I’m dropping phone calls, I can’t watch movies on demand. This really sucks. I am not going to continue going through the same thing over and over. I would like a refund and to cancel my contract without any fees or penalties to me. I do not want to have to take legal action against Hughesnet, but I will if necessary. Please do the right thing.

First, the satellite dish is absolutely HUGE and looks hideous in my yard which I have planned to have professionally landscape. Secondly the download is SO SLOW that I could take a take a shower to pass the time while my bank account or anything else downloads. If I had any other option I would NEVER use Hughes Net satellite internet.

My service is Terrible! I called and called most of the time, no internet at $60.00 a month! I’ve had it for 6 months and I’m in a two-year contract and was the worst decision I ever make. I ask the salesman can I have VPN because I work from home and he say yes and lied!! They told me they give me 10.00 a month for 6 months but that doesn’t make it work. They said I had to stay in contact so I good with it because my brother is a lawyer and he will have me out of contact next week. What sad is the no customer service that would help. So if you are thinking about get HughesNet run!!!!!!

The customer servant was courteous and patient. Explained my need and could it be done? His response was yes and this is how. He maximized or informed me thoroughly the options I had and what might be best. He listened without interruption my interjection. Finally, we accomplished what I'd asked for. He was competent, patient, effective with efficiency.

My overall experience is absolutely HORRIBLE! The tech called me early in the day to tell me, he would keep me informed, when he would be available to come out (due to car trouble). When he finally called he, offered to come or push me back, behind other customers on the following day. Waking up the next morning to my service being VERY SLOW and INCONVENIENT! I called CUSTOMER SERVICE and she HELPED ME to the BEST of HER ABILITY, but as soon as I hung up the phone, it started to buffer again. Now it's buffering at least 4 times a minutes or turning off the movie. I am HIGHLY DISSATISFIED and I WOULDN'T RECOMMEND THIS SERVICE to ANYONE!!!

The gentleman was polite, nice and thorough in explaining how to better use service & streaming. The wait time on phone was not terribly long. He assisted in getting me some 'bonus' time, which I very much appreciate.

I did the bundle package and did everything I was told to do. But I went to the website to receive the $200 gift card and got blowed off and was just offered one of those bogus cruises. Not happy. Talked to a friend who's a friend and he checked everything. He told me the contract I sign works both ways to protect the seller and the buyer and so far the failer on your part voids the contract.

Still working out the bugs, at times can't connect to servers and it slows down at times but I'm still working on figuring it out. If you have any suggestions I will try them. I'm very satisfied with the installation of the equipment.

Since the day I got service a few weeks ago, my speeds are usually only 2 or 3 mbps! I don't get anywhere close to the 25 Mbps they promise. There's times I'm literally at 0 Mbps and can't use anything! I called customer service and couldn't get a solution. Once my two years are up, I'm switching!

Did excellent???? I asked for account change for payment on internet was done. I 'd like to know how much it would be for more gb's. I seem to run out of data early in the month. Can I get some kinda discount on my bill. Thanks for your service. I do expect a response to my needs. Thanks so much.

Horrible. When moving to a rural area, we never anticipated how bad the best option for internet would be. It is slow, can’t use multiple devices, and if you get your tv through streaming you’ll be out of your allotted data in 1-3 days and then it gets so slow it’s practically unusable for the rest of the month. And you can forget gaming altogether. Wife was expecting to work from home but the internet service is so bad she probably won’t be able to now. Don’t get this service unless it is your only option, you have only an occasional need for internet and you have low expectations.

I enjoy having Hughes Net. Just wish there was an unlimited Data plan!! I love to stream videos, watch Netflix, YouTube, and TLC Go, and my data runs out before my month. I have to keep buying tokens so we can use our phone and tablets. Also it keeps getting knocked out by the weather.

I was baited into signing up for an internet plan that they didn't even have by the sales Clerk. Management had to review the call before they would believe me. Once reviewed, they agreed and said Sorry they won't honor it. They offered much less, then didn't even honor that. They told me I could Cancel the service but then tried to charge me hundreds of dollars to do so, even though it was their fault and still within the first 30 days. I had to spend hours and hours on the phone until I was able to finally talk to someone who could cancel the service with no Charge. On top of everything else, the HughesNet installer left the old tattered satellite cord instead of replacing, so the internet that we did get was very slow with a Huge amount of latency. This was the worst experience with any company I have ever had given the poor service, lies, and overall deceit.

I find it absolutely absurd that you want to charge me $5.00 for a paper bill. I refuse to pay to receive a paper bill in the mail. This is how the billing process works for many years. Also, when I call you when I have a problem I would very much like to have a clear English speaking person. Persons with a very pronounced accent are difficult to understand. It was stated on this form that the problem was resolved. It was not resolved!!! Their offer was 3 months in a $5.00 reduced bill and I was to pay the remaining 9 months for for you to continue sending me the paper bill in the mail. For those of us that live on a fixed income $5.00 is a big deal. You should have exceptions for seniors and those on fixed income. We can't afford to have tv but use internet for paying bills etc... Maybe you should show your customers that they do matter and removed your absurd $5.00 charge to send a paper bill.

I first signed up because of the FALSE advertisement of $39.00/mth last month. Now that I've went ahead and joined for around $65 I'm hit with all the BUFFERING and SLOW BEHIND notices and I'm the ONLY ONE using the service...

The service was great during the trial period. After we sign a two year contract. The internet speed dropped more than half. And I am extremely disappointed with the service. They promised good service, but everything time we are watching a movie on Netflix, we have to wait for the buffering comes every minute. Extremely frustrating. Definitely do not get the two year contract. Once you signed the contract the quality disappears, sadly.

I had to call your customer service several times to get my early termination bill corrected. It was a bit complicated since there were 2 services and addresses. I was paying for my grandson's internet so he could finish his home schooling. We had problems getting the streaming up to par, so he could watch it with out waiting for it to download. Then when we moved from our old address they started our service as a new service not as a move. We finally got that straighten out when a new early termination fee was tacked on to my grandson's bill. After literally hours on the phone we got that straighten out. While all of this was going on they turned my accounts to a collection agency. They need to hire customer service from overseas who not only speak English but can understand our terminology and the way we think. I will never recommend Hughes Net to anyone.

Our Internet is no good, I went to Hughes Net because of the advertising on television that they were the best. Well not seen that yet and waiting on someone to fix it. Sorry that it has come to this but if I cannot use the internet it’s no good to me and paying for the highest price they have! Please fix it.

Service was garbage, I had to turn my WiFi off on my phone most days because internet didn’t work. Customer service is a joke. Tried to cancel my account and they all of a sudden changed the terms to my contract.

It was very good service. Not a long wait to get connected....Thanks for providing me with the right people for my problem. I would recommend Hughesnet to family and friends..It has a simple way to bring the city to the county.

Getting my internet to work on my desktop. They told me to go buy new wiring which I can't afford. That's why I'm stuck with you. Pay cheap get cheap. But you are now higher than the others. Can't wait for my contract to be over. I believe that is in October.

HughesNet is unable to correct problems with my Internet service despite several several calls and promising they would correct the problem but have been unable to correct it to this date. They promised tech support would call but they hadnt.

You need to offer better plans with more data. I have your best plan (50 gigs), and that is NOT nearly enough! This lasts me 2 weeks! I’m the only person using internet and only have an I phone and an I pad. I stream about 2 hrs per day. The tokens are very expensive! Not happy with your service at all!

It's slow even when it supposed to have high speed. My kids HATE it and so do I. They need a better quality service or something. They don't have high speed and I don't know why it's even being advertised. I really need them to do better with the reception.

They are good at what they do. They explain stuff to you. They take their time with you and go over everything. They also aren't rude. They are patient, kind, caring. They are reasonable with the prices and stuff. I would recommend them to anybody. Thanks. Have a good day. Have any questions call **.

The service seems to be fairly decent. I have not had any manor issues. The wind is strong here in the valley so of course that will affect the signal. Also I did not receive any info on how to pay my bill...or when it's due...

The service is great, but the types of plans you offer suck and your customer service when asking about service types is also lacking. I’d be willing to spend $200 a month for unlimited internet service. But I guess that’s “not available”. Even though that’s what you offer to people for the beginning of their contract. I’m hoping someone offers unlimited internet in my area soon!

Too bad there was not a negative number, because HughesNet is the worst internet possible. Their customer service is even worse, I will never buy anything from your company again. Lastly ** and the horse you rode in on!!!

I have a great experience with HughesNet. The signal is fantastic. And the customer services is excellent. I recommend it to others. And the installation did it's on time and very fast. The employees are very nice and responsible. I like so much.

It’s ok, slow at times and sometimes kicks me off but allows me to go back on right away, other than that, it’s not a bad service. Installers did a great job, didn’t leave a mess and everything was installed to my liking.

I kept running out of data. When I called in and explained that I would pay for more I was told that this was what I had picked. So for nearly two weeks I had very slow internet. I didn't care for the internet either. Leon

I was excited to learn I could have some money on my expensive cable bill. But once I was all signed up things changed. First I was promised a $100 gift card for signing up. But when I called to receive it I got the runaround. "You have to go to the company you purchased it from" Really? Never got the gift certificate. Then, if I watch the same channel for several hours (or leave the TV on if I go out) a screen pops up telling me the hopper is going to go into a stand by mode. Irritating as all heck.

This is a story that will be hard to believe and I am still waiting to talk to a manager about my experience. Real briefly; The previous renter of the house was told by customer service to trespass on private property and cut the wires and remove the currently being used (new customer's) internet transmitter! If they did not do this they would have to pay additional fees. Why does Hughes.net allow employees to tell customers to commit a crime!! This is nuts! It's nuts that this person listened to the voice on the phone! I had no internet then for over 4 days before Hughes.net fixed it. It should have never happened. Fire that employee or start training them better.

Netflix has trouble loading. Spent a hour and half on phone, we changed several settings, still had trouble that night loading. Tech said we had enough speed, .5 to .7 and Netflix said we need 5. Will be looking for other internet! I don't need 40 words to say I am not satisfied!

It shouldn’t be so hard to reach a representative. I entered my phone. Umber a dozen times into the automated system and it NEVER repeated it back correctly. I spent 30 minutes trying to make sure my payment information was correct when I should have only spent 15 max!! I love my service. But when a customer needs to speak to a human there should be an option. Repair your system.

Internet is very slow, cannot watch Netflix without the show-stopping and having to buffer several times, the computer moves at a speed similar to dial (definitely not 5G). The customer service rep lied to me, never called back. Choosing HughesNet was a bad move on my part.

I was locked into a 2-year contract with HughesNet for satellite internet service. During that entire time I was unable to stream videos or movies without constant freezing and buffering. Technicians came out and made adjustments several times, but the fixes were simply temporary. Poor reception would return later. At times I was even unable to download websites. I think the service was way too expensive for such poor quality reception and cancelled at the end of contract. Money wasted for sure!

Very pleasant and secure transition... affordable and safe... friendly and reasonable. Informational on all levels of service. Would recommend to anyone seeking a good Internet service with a friendly smile. Now was able to get under a crawl space and safely put in all the right equipment for the job with no mess and no stress. The internet was a success. Thank you very much.

We live in a very rural area and our service with HughesNet is far above any other service providers so far! Hopefully, we will continue to receive excellent service. We use Netflix with little issues and kids can use iPads and phones with no problems. I would recommend HughesNet to others in rural areas.

So far I am pleased with my hook up for internet with HughesNet. I am very happy with being able to stream with my new Roku I received as a gift without any interruptions. Also, enjoy the speed on my computer.

I wasn't happy to find out my Internet service cancelled. I was sent a replacement box connected it and then found out 3 months later it wasn't my box it was a relatives box and I was on their internet, found out when they owed money because they moved and was cancelling their Internet I called Hughesnet and they informed me I could pay their bill and keep their Internet or start over with my account. Had to have them come out and put a new receiver box in now. I'm like a new customer when I've been a customer for over 3 years, need to notify a customer when their account is cancelled. Had no idea. What a mess. Now I have my own Internet again. I love the Internet because I live in a dead zone cell phones don't work here. I'm just not happy with the personnel over the phone.

The Gentleman that helped me was very kind and very patient while he was waiting for my equipment to load, and he did his very best to make sure that my Internet was up and running before we ended the phone call! He definitely put the customer first, and I was very pleased! Thank you!

I asked HughesNet to send a person to look at their system installation as I feel it was not installed properly. For $125.00 they will send someone out. No thank you. I will not allow poor internet service to continue like this. Looking at all my options.

It was Very difficult to really get a answer on when my data is running out each month. I did finally get it kinda figured out. Dealing with your foreign support is difficult to get a simple answer. Suggest HughesNet address this.

We only use one tv for the wifi and we also headlined it but only device we can get is Netflix and it usually is pixelated and not even worth watching. Yes we've went into the setting and tried to change things still the same... just unhappy with the servers.

They were very friendly and helpful. They set up a text messaging to let me know when my bill is due. Also waived the tax payment that was set when had service installed. Also, my installer was very helpful and friendly. He was prompt. He also cleaned up after he was completed.

Monday through Friday after 7 pm it's useless, slows down to constant buffering. During the day on weekdays it's good. Weekends slows way down, also speed is up and down different times of the day. Can't stream YouTube after 7 pm on weekdays. Can't stream dish Ondemand after 7 pm on weekdays. And it's a crapshoot on weekends.

The customer support rep. I dealt with last was superb, in her abilities to solve my problem. The automated system was much less helpful. I hope the automated system is updated the next time I use it. Otherwise, The experience is always good with HughesNet.

Service is hit or miss. Internet continuously buffers on my TV's. Internet on our other devices are hit or miss, one minute they be cruising right along then the next thirty minutes will be buffering. Well, we're still waiting for the phone devices to arrive after four weeks so I can't review the phone service yet.

I am not very happy with your service due to the fact that I am always buffering. I was with CenturyLink before I came to your service. When I called about it your employee said that is what your service does. I would have never made the comment if I knew this about your service and customer service.

Nice and courteous customer service when I called to set up service and the installation guy was really helpful. So far, we have really enjoyed the very quick speed with HughesNet. We live in an extremely rural area of Deep East Texas but now have awesome internet. Thank you, HughesNet!

Had installed 2 years ago but I wasn't there for it. The tech installed the box in a room 30 feet away from the hopper. I ordered the 10 bits. I only use laptop to pay bills. Didn't work so I threw out laptop. Well my tv and hopper need internet but I never was able to watch on demand or live shows. So I now have customers that want to watch shows so I ordered new dish items and 2 year plan so tech installed and tested. Internet was at .9 Not even 1. So I called your tech to fix problem. Was told spend more money to make faster. I asked for money back. Never worked right for 2 years now. Was asked why I waited 2 years. I said got a new system and a tech that tested was told by your tech I need a booster to make it work maybe and I should go buy one. Was told to send a tech out. It was 130.00 and 100.00 for booster. So I am now Pissed. Headed to bank to stop payments. Pull the junk out.

No Complaints about the installation unless we are receiving poor quality because of it. The reception is horrible. It takes forever to get anything to load on the TV and my WiFi connections on my phone is so bad that it takes forever to even get anything loaded and it cuts out constantly. I am not sure I want to keep your service.

The product itself is very reliable but since I live in a very rural mountainous area, I experience intermittent loss of internet. I would recommend this product to anyone living in rural areas. The satellite dish itself is not overwhelming or unsightly. The installer was very informative and answered all of my questions.

The download speed for my service is poor to say the least! My hotspot on my phone does a much better job. The only thing that the service will run is Netflix! I'm very disappointed and would not recommend this service to anyone! The quality sucks and I'm considering getting rid of it!

I was provided with the service I was looking for. English as a second language providers are sometimes a challenge to understand combined with call centers background noise makes it hard to communicate. But despite all that we worked through it.

The first 20 days of service we were under the impression that the data started over everyday because when we checked usage it was always 50. About 3 days ago it decided to change to 17 and today it is 0, but to be honest it is almost as slow as it was at 50. I switched to satellite internet because I thought it would be faster but I wish I did not get caught up in this contract.

The guy who did the satellite installation did a great job. He installed where it wouldn't be seen from the front, and did a nice clean job with running the cables into the house. As far as the satellite service goes, it's not great. While speed measurements have been good (20-50 Mbps) files continue to download slowly and any attempts at video streaming have not worked at all. The bandwidth measurement tools used by HughesNet must have an issue because even when I don't log on it measures 300-400 MB per day. That's not possible. With only 20GB per month the limit is hit fast. Too bad this is about the only option I have, being out in the country.

This service is okay. The internet speed is sometimes very slow and at times just okay. The price is average for the service. I would recommend this service if one needs basic internet service and does not care particularly about speed.

Canceled service right after set up due to no improvement. Was advised I had 7 days to cancel without charge. However, I have been charged. Service installer drilled hole in my kitchen floor through to basement, unacceptable and did not clean up mess when he finished.

He came to help with my internet connection stuff. It is now working much better than before. No more pixelating and stops and starting. Hope it stays this way. Thanks a lot. Now if I can get my install rebate figured out.

I had received a flyer about HughesNet “high speed” internet and I could save money, so I switched. The WiFi is slow on my phone and iPad, very slow with attachments. And my printer and especially my tv have lost connection several times. I’ve had to reset the tv 2-3 times a week. Seriously, I don’t think I can stand this for 2 years. Update: as tapped on “submit”, my connection was lost again!

This service is horrible, the speeds are slow and at times it won’t even load anything. And I signed up through Directv, was told my bill will be 39 amount and got the bill it’s 52. And I guess it's a auto-draft deal no, Wished I never signed up for this. I do not recommend this.

Still waiting for the 3-5 business day call from technician? After 46 minutes on phone with someone who doesn’t speak English, it’s very frustrating. It never has worked right from day one, I told them to come get it within 8 hours, they said no, I have to pay and they can’t disconnect till February 2nd? According to FCC rules, I have 30 days to cancel? Maybe why they don’t want to disconnect until 31 days?

I don't like your service at all. I called before 7 days to disconnect it. After about 10 to 15 minutes of going back and forth with the operator, I was told I will have boxes sent to my address to return the equipment. Was told if I didn't return the equipment it would go on my credit. Still as of today, almost a month no boxes.

I have called HughesNet twice. Both times I spoke with someone who talked over me and wouldn't let me finish a complete sentence. They both said I'm getting the signal that I need to have, but I have yet to stream or Roku a show or movie that doesn't stop to buffer at least 50 times. A forty minute show will take more than two hours! I have bought an extemder, but that didn't fix the problem either. All I know is that I am paying for a service, that I can't receive 100%, and no one will even begin to help me.

When we signed up we were told it would be 25mbps. From day 1 we didn't get more than 2 at the most. Called several times starting with the day after we got it and it never got better. We couldn't do anything with it. Finally was told the best thing we could do was find a different provider, there was nothing they could do to make it work like it was supposed to.

Absolutely satisfied, service was professional and timely. Very considerate people to deal with, on time and friendly, knowledgeable and helpful. I would recommend them to anyone who asks me. I have always had very good experience with HughesNet. Always clean up after they install and ask if there are any questions before they leave. I would recommend them very highly.

Agent guided me step by step and waited to confirm I would be able to log on. He then explained all the information I could obtain at the tip of my fingertips using Hughes phone app! Agent was patient and attentive. Thank you.

I was on chat to ask to have my recurring charges on my credit card be stopped, and that I wanted paper bills sent. I was asked to hold while the Operator, (Benito **... or a similar close name) was going to look at my account... I said ok. After 10 minutes I asked if they were still there... no reply, another 3 minutes I entered '??' and still nothing... I was in red another 5 minutes and then disconnected, very disgusted and disappointed!

The latency is sometimes more than 8 seconds, between 7 - 11 pm. Downloading few megs takes hours updating cell or pc takes seconds in the morning but hours in the evening. On a new account the first 15 days the Hughes usage shows 100% available. Then the count begins. Hughes misleads you so you can not cancel after 10 days w/o penalty.

I have had internet problems for as long as I have had Hughes (28 days) without satisfaction. I have talked to quite a few of your people with no satisfaction. I finally talk to Mr. ** today and he knew what to do for me and I was very very satisfied. Thank you, Gale.

I really wanted to give it a 0 but I can't take it back. It really doesn't work for the money you had to pay. I called almost every day from the day I had HughesNet install because it was not working. And they want you to pay a termination fee even before you're 30 days or even a lot of people will give you a 30-day to see if it works for you and they know that their product is no good. They need to stop robbing people because they know that product sucks.

My experience with HughesNet is not favorable, it is slow and I spend hours on the phone with customer service and technical support. Do not recommend. It buffers if more than one device is connected and it took multiple attempts to get technical support on the phone.

The Netflix network kept on being dropped, on regular occasions. Some of my other networks were being dropped, but less frequently. The lady on the phone was unable to improve the system, and showed the system was fine. An upgrade was going to cost me another $40 per month, which I wasn't prepared to do.

Same old stuff on way too much for what you get and was told internet cheaper, no way... I wish I would of went with another company. My internet is way higher and I had better service when I had no satellite.

I requested assistance in how to pay my bill online. It was very descriptive from the operator so I was able to access the program and go from one label to another and find the screens I will need to pay my account. Also, he explained how the billing process worked. I was advised of the cost for every item and I appreciated the information, it was very detail.

I returned to HughesNet after a two-month nightmare with T-Mobile. Hughes gave me no problems with resuming service. No fuss and no muss. I was glad to get reliable service back at a lower rate. A pox on Internet service provided by cellphone providers in rural areas!

When deciding if Hughes Net would work for me with the sales rep I was told there would be no problem with my required VPN connection I needed to work. Once installed I called because it was a terrible service for that. I was told it wasn't designed for that and they apologized and now I am stuck with a service I can't use for what I got it for for the next 24 months. I have nothing to say that is positive about your company and I will gladly cancel once my 24 months are up. Terrible that you do this to people before it's installed and then refuse to do anything about after the fact.

It was really nice to have such a nice guy come out to install our service. He understood that we just "came out from under a rock" so far as understanding this whole internet business. He helped me understand the possibilities of our new service. Say thanks to him! We are enjoying HughesNet!! Thank you!!

We have only been a customer for a month. But so far I feel the speed is rather slow for the price and the fact it’s not unlimited is a huge downside for me. If the speeds were faster I would be able to accept the pricing better, given the limited options in my area.

I purchased the top speed and you cannot stream a movie or television show. The service is so bad that you may 5 minutes of the show before the thing has to buffer. I did not have a lot of choices so I ended up with HughesNet.

I have only had service for a month. Trouble watching anything on HULU and gaming. Disappointed in lagging when doing anything. Wish I had not signed up for the two-year obligation. Asked for help and was referred to a service that I would have been charged for.

When I signed up for AT&T Directv, I was very explicit about not wanting to have unexpected hidden fees. “Mark” assured me that would not happen—he was being upfront about everything. I made notes of everything he told me—all charges that I was paying. Imagine my surprise when I received my credit card bill and was charged $173 by Hughes Net—at no time was I told anything about this charge—unethical.

I was told that the service would be great for streaming movies and it isn’t. I cannot watch Netflix or Amazon video. Social media doesn’t work very well either. Very disappointed in my decision to go with Hughesnet. The service always buffers and only one person can be on WiFi at a time.

When I bundled thru Dish Network, I adamantly expressed my concerns, as my sister has Hughes Net. The salesman ask me what we would be doing with the WiFi. I told him that I would be streaming Netflix. My mom likes to play words with friends, which is not a instant game, and we have 2 iPhones. So far, I can’t stream while she is playing words with friends. I am paying 70.00 dollars a month and still don’t have adequate WiFi. Sad part is now I am stuck with a 2 year contract. I should have went with my first instinct and just done without!!!!

It is only myself and once in a great while a relative, but I ordered up the mid-range speed, and it doesn't respond well, having the "spinning circle" loading things up before it downloads. It, along with working with my Dish TV should be much faster.

I have had Hughesnet for 1 month and it is the worse decision I have ever made! I am locked into a two-year contract for a service that doesn't even work. I have to use my phone as a hotspot in order to have internet. DO NOT RECOMMEND!!

Good service. Hughes was the only provider in this area so went with them. Specials on the hook-up so saved money there. Only complaint I have is 10 GB is more data than I need but the smallest plan they offered so I went with it. Overall great experience.

The main thing to me was he was on time and completed the work as requested! It did improve our service a bit, still not as good as I thought it would be, but OK! I will be patient and see how it is in the future.

Terrible service! Cannot get consistent signal, which prevents accessing the Internet without excess buffering and being dropped. I spoke to their customer service representative (Adrian **) and he could only send a technician for a $135 service fee - I already paid for the equipment and it has only been 2 weeks). Bottomline: HughesNet is a terrible service provider and I highly recommend customers to avoid them.

Did not work on the day it was installed. Buffering, buffering and buffering. Installer saw it was not working and ran like a rabbit, rather than trying to fix problem. No follow up. Still does not work. Very disapointed with every thing.

The customer service representative was courteous and professional. She handled my questions with respect and accuracy. My issue was resolved and we discussed my possibly upgrading my service. So far all of my experiences with HughesNet have been good. I would recommend HughesNet to others.

My service is horrible. It never works right. It constantly stops and says it's loading. I hate Hughesnet and desperately want to get rid of it. I tried to call but was on hold so long I finally hung up. BIGGEST DISAPPOINTMENT OF MY LIFE!

He helped me as good as he could, he was Patient with me, tried very hard to help me but he said where I lived was why I don’t get good service so he said I’d get $20.00 off of my bill for the next 3 months. He said also the Internet is running as it should. Just isn’t going to get any better for me because where I live...

Our experience with HughesNet was absolutely terrible. The service was horrible from day one and we had problems with the person installing the equipment. I only had the service for two weeks before I canceled. And a week of that was spent daily trying to get the service to work. I also have a hole in my wall and through the brick on the porch.

We had Home telecom for almost 20 years. It became very erratic and downloading anything took forever. One game took 42 hours to download. This service with Hughes Net has been doing alright but some videos keep saying CORRUPT and won't show it. Plus, reading email, it takes a lot longer to be able to read them. I can't even get our RING SPOTLIGHT CAMERA to connect to it.

When the young man came to install the dish he was enjoyable and very knowledgeable about the company and what he was doing. Complaint: having to clean the snow off the dish to get good reception. I am happy overall, though.

Called ahead to let me know when he would be arriving and was right on time. Nicely stated about how long he would take and what the explained the process. He was very courteous and professional. Answered all questions clearly and promptly. Excellent service all around.

I was excited to get my service. What I found is very slow or non-existent internet at times of the day when I need it the most. Not very happy and the IT support simply consisted of restarting the modem which did not help.

For as much as you charge for internet we shouldn't be told we can only use so much on GB. You should tell people that if you go over you will be charged more. Tell you this after my contract is up I will be canceling and never ever going back.

My WIFI is worse than what I've ever had. :( I called the next day to let them know and it was blamed on weather in another state. I called the following day and was told that all my numbers look good and so it should be working fine. Well it was not. Constant streaming and spinning when I look up anything. I can't even go through Facebook without it streaming every single picture. I basically am using my DATA plan and going over my GB. This is costing me tons of money. I have never been so disappointed ever and I'm a positive happy person. Please contact me. **

The speeds are much lower than promised. The speeds are expected to be 25 mbps but I may get an average 15 mbps or lower. I find it hard to stream anything on my phone or stream on my tv. Sometimes the connectivity drops.

The tech who came was very nice and knowledgeable. He did his job fast and good. He was very fast at finding the area where he installed the cable wire. I was very happy with his work. Thank you very much.

Had a new HughesNet dish installed to get internet services. The installer did a good job and took his time to install all equipment the way we wanted and to make everything look good, he answered all our questions and when it was getting late he had no problem with staying until the job was done. We asked him to show us a few things with the hopper and he had not problem showing and explaining to us.

It may be a great service but did not work for me since I was having issues when watching tv. I have Sling TV at home and apparently it is not compatible with satellite network. In my case, the image was going black, freezing, buffering.

Installer was very nice and installation went fine. The internet service is not high speed. My phone works better on its own but it’s the best we can get where we live. There isn’t anything better. Maybe eventually rural service will be good.

HughesNet is the worst company ever to deal with. They guaranteed me a certain level of service. They installed It, and it doesn't work. I have at least 10 emails and 10 phone calls into them. They will not respond to fix the problem. At this point, I am contacting the Better Business Bureau.