HughesNet Reviews

I have been trying to set up a online account for weeks now and the system reads error when I try to submit. I called to try and get this resolved and was on the phone for 45 minutes. The person assisting me was very nice and tried to help but was running into the same problem. I am still having this issue, someone needs to fix the website. Even submitting this review was an issue.

Updated 07/12/2020: This installer was much better at understanding how to install internet cables. Since the first drilled into the side of my new house, this second installer was the one sent out to fix the problem. He was very professional and courteous. When I called HughesNet, though, they wanted to charge me for someone to come fix their own damage.

Let me start by saying, we do have Internet now. I was surprised it was a lot slower than I thought it would be. My husband says when he stays up late at night, he doesn't have any Internet. I have problems with my cell phone now, that I didn't have, and I don't know what caused it. I reset my network twice on my phone. I really don't know why different Internet service would do this.

While the service was nowhere as slow as some to respond and was professional in their attitude they really do not seem to have fixed my problem. My internet has become a slug. I have agreed to get a larger MB scheme but I am beginning to think that I went to the company with a complaint which was not fixed but came away a thirty dollars a month poorer. I work with people abroad and they remarked on how slow it was.!!

No internet. Helped me reboot Very friendly and easy to understand. So happy to get immediate help. Very new to Hughes and so far so happy. Thank you so much for all your help. My only concern with Hughes net is I have to worry about how much downloads I use. I do not like that. I thought we were unlimited.

I was trying to download my software updates on my phone but could not remember my password to the Wii fi. Alex talked me through it and did a great job. He was very knowledgeable on it and we talked about having a blessed day.

You have your equipment which you charged me as my wife ad I are unable to recover with out paying someone. Now Hughes tells us we must wait an undetermined time for our refund check. Is that the way you treat people on a fixed income with disabilities? I feel sorry for you as you are only concerned with money not people. I will pray for you as I hope this is a reflection on Hughes and not the employees. Thank you.

We just talked about what was using my gb. He told me it was all my devices. I turned them off so I would not use as many. Hopefully I can use my computer more. He was a really nice young man. He's ok.

Two calls to change visa - first system terrible. Second call rep out of country hard to understand. Connection poor. HughesNet is extremely hard to get to in order to speak to a representative — very frustrating and not user friendly.

Problems with account auto pull to be updated. The person helping me was very courteous and well informed on how to help me. Issue was tended to promptly. Also connections were updated and working. Although it took time for an answer due to covid it was not that long a wait.

I lost my job due to COVID-19 as many other people did. I still paid my bill even with no income until I had to move because I couldn’t afford my rent. Hughesnet did nothing at all for their customers!! They charged me $310 early termination fee. The service was terrible and I wouldn’t recommend them to anyone at all!!

Internet is so slow I can’t work from home. I’ve reached out for help multiple times since March 2020 when I started working from home both online and phone calls to HughesNet. There’s not enough internet for me to load emails or check apps or shop online. Emails load slow and can’t seem to load an attachment. Apps like FB can’t load images or videos, ordering online with Amazon is impossible because pictures of products don’t load. I spend unnecessary HOURS trying to do these things at home. If it weren’t for my cell phone I’d be in a huge mess. I have spoke with someone in my community that has HughesNet while they were visiting my home, they are pleased with their service and advise me that the satellite seems to be blocked by two oak trees.

Install was not done properly and not completed. They want to charge me extra to complete the installation. Not happy! Then I have to write at least forty words to keep them happy. This is an exercise in futility. The idea of customer service is a foreign concept to this company.

We've had terrible service since we subscribed, five years ago. The first installer failed to seal holes in roof and our ceiling was ruined from rainwater. Next, our modem went bad. Last complaint was for very slow service, took too long for HughesNet to get back with us. Finally got a serviceman in who was very good. Our dish apparently has NEVER been properly aligned until now.

Needed help with a code. Lysenia was very helpful in asking questions about my problem. As we continued it turned out my problem was not with Dish but with HughesNet and she kindly transferred me to them, where I got all of the help I needed.

Two payments made. First payment made on June 17th. The 2nd payment on 21st June autopay. I'm on billing only. I only put my new card because my old one was stolen. No one would listen to me. The employees kept on changing the subject. They were very rough to me. Wouldn't listen at all. Wouldn't check on my payments at all. They some more training.

The person that help me was very nice and helpful in the upgrade. It just that he was outside so you could hear the wind when he was talking to me but everything was good. I got the upgrade. I had the old plan for 3 years now so this new plan will help me with the kids' schoolwork.

I called in to get an explanation of my data usage. Of course there is a language barrier I'm in Georgia and he has a foreign accent. He hangs up, because I'm asking my son to come tell what speed data we need for his school assignments. These people want our money but get offended so quickly because we want a breakdown of how these services work! I'm thinking about switching carriers! Rude and we don't get along!!!

I've been treated unfairly, by this company. My name was sent to collections, after they withheld updating the bill so I could pay the cancelation bill. I paid the bill and was sent to collections after the company withheld the updated information out for two months. I am very unhappy with this service I received. I need this to be rectified as soon as possible with nothing added to my credit. I am looking further into what can be done about these actions.

The agent was very knowledgeable. She was helpful in getting my account settled. I'm very happy with the results. She helped me update my information. As well as help me with a account to check my payments. I'm glad to be a HughesNet customer.

The representative did an excellent job informing me of several things. I guess I just need to understand exactly what does unlimited mean. I was told that several times I’ve run out of data, and then I was explain about the upgrades. Either I have it or I don’t. I guess I’m just having a problem accepting slow performance.

I called Hughes Net to let the technician know that I did not have internet connection. He checked my account and fixed the problem. The technician ran tests to find out what was going on. The issues were fixed. My internet is working now. Thank you.

We had slow speeds from the time we were hooked up. Now it a little faster. We can do some of what we need but with Covid I know there are a lot of people using the net. I was given two month free for our trouble. That was fair. Will be much more happy when speeds are returned to full. Still a little slow from what we had. Thank you. Mary

When a storm passed through I lost my internet, after it passed internet came back on. Then off again then on. Rebooted modem, reset modem, internet came back on. Weather related? The lady helping great, but thought it was weather related. Problem may still be happening. Sun shining for couple of hours now and still going off and on. When off the system light on modem is dim, when on system light is bright, all others are bright.

We already have Viasat/Exede but run out of space every month, so we decided to add Hughes as well. We tried it for 20 days and HUGHES WAS HORRIBLE from the day we got it to the day we disconnected. Watching videos required a great deal of patience due to constant buffering. We paid $519 for the service and may get $200 back when they receive the equipment we pay to ship back.

Billing is done one month in advance. So when you go from a suspend service to a regular service you are billed for two months. Service is quite slow as well, and I pay too much money for such slow service.

I just started your survey, got part way done, very slow, then I was disconnected 3 times saying no internet connection. This is what I need help with and it is still terrible. Why? Never have I experienced this on my phone. Now I can't send this message, a lot of money each month for no, NO, service. Help.

I called about my speed and found out I was over my limit. I never streamed movies etc but found out that my home physical therapy on Zoom had used up my data. I was told I had to pay basically $15 for every biweekly session for 5 meetings until I got my data back. They wanted to check my reception and said there was an issue with the dish and modem and set a technician to come out. He arrived, very unfriendly, no mask and said nothing was wrong but replaced the modem. The next day and since then the upload speeds stays around 0.20. I then called to find out why that happened and spoke to a rather rude person who told me that was normal. I had my speed test results for over two months and it had never been that low, usually close or above 3mbps. She said it was cloudy here.

I can't even watch a video. Takes forever to start players for about 30 seconds and stops, 30 seconds, starts, 30 seconds, stop. I get so frustrated I just quit trying to watch it. I am really sorry I got Hughes Net. Wish I had keep Viasat. If it doesn't get better when my contract is up I will go back to Viasat.

I canceled this twice once last Sept 1919 and again this year. I am still getting bills. Please stop sending me these bills. I've had to put my husband in a nursing home and I don't need this every month. Thank you and God Bess.

Excessive buffering! We often have to stop watching a movie or other program because the program is interrupted every minute or two. This occurs most frequently in the evening. The service technician we worked with was hard to understand and was asking us to do things that were above our level of competency.

We decided against using Hughesnet because the installation department canceled our installation without even calling us. WE WERE HERE ALL MORNING AND AFTERNOON RECEIVING PHONE CALLS FROM EVERYONE BUT HUGHESNET. Obviously, no one cared to call and then lied to say they called. We do not want this kind of disrespectful, dishonest service.

She was very helpful, explained my problem, and seems to be working, she was also very patient. I’m satisfied she had the patients to hang in there with someone that is not tech savvy, thank you for your help, have a great day.

When I spoke with the Hughesnet sales rep I was assured that their service would support my ZOOM calls. The agent also assured me that he personally used multiple hours per day of video watching and never exceeded his data allowance which was the same data allowance level I was considering. After I subscribed and discovered that ZOOM calls with 3 or more participants had occasional broken audio and that the video was mostly frozen. Before the end of my first month of service I called to cancel and was told that I was subject to a substantial early termination fee despite the fact that I was fraudulently enrolled in a service that did not match what I was assured would meet my described expectations. Each month I quickly exceeded my data allowance and was subject to the throttling.

All programs on Netflix watching live or recording to watch later. Your agents tried explaining about data points?? Also, everything is very slow to respond to commands, meaning tv and computers. I get messages like 'please wait while video buffers and please wait preparing video for playback' and this has been happening since the first day of installation?? This is just not acceptable.

My experience is absolutely perfect and I hope my internet and phone service will work perfect without interruptions and am satisfied with the associate I spoke with, she’s did a good job. I hope to continue my service without any interruption.

We called in for help. To connect a newly purchased computer to the network. My sister has been laid up for the past 22 months fighting cancer. Arianna (sp). Was wonderful! Fixed our problem in a heartbeat, knew how to fix it and was such a pleasure to speak to her. She gets 5 stars!!.. J.A.B.

It sucks as there is no internet, the only you can get internet is when the leaves are off the trees and you are in the middle of a field. I the middle of a dessert and you are cutting for help so you can receive a signal.

We do not get very good service in our area. We've had a couple of situations where we needed service and it says that we have service with no connection. Very disappointed with HughesNet even after we have paid for this service.

Installation was disappointing: Did not locate the modem centrally where we desired. Hit an electric line while drilling access hole and blew a circuit breaker (did not reset breaker or repair insulation on Romex cable). Left input cable draped across access door to circuit breaker box. Streaming standard services is also disappointing: we have not been able to stream Youtube or Netflix without delays, interruptions, or instructions to try again later.

It was concerning adjustment of my service. Jeff did exactly what he said when spoke with him. All over I spoke to with in the last 3 month the promise never happen. I THANK YOU FOR your time and service.

Your horrible service and customer service has ignored my multiple verbal and written request to a cancel my Account! Both times I was actually able to get to a person in the phone, I told them to cancel my account, they spent 10 minutes ignoring me and trying to change my mind then disconnected the call and didn’t cancel my account! HughesNet is using COVID as an excuse to also not Cancel my Account and has ignored all my written requests to cancel my account! I have cancelled all payment methods because I will not be paying anymore for your ** Service. Cancel my account!

The guys that dismantled the equipment to send it back to the company told me that they are not in charge of the equipment. They said that I had to send by mail. I called the company and they said an opposite version. They told me, they will call me to resolve the situation. My case # is **.

Internet service is terrible. WiFi will not stream a song without stopping 3-5 times. It is impossible to stream a movie. The system will not even start to streams movie without stating no internet available. Even very slow DSL from AT&T was better.

I was very discouraged that the previous tokens were removed. If I pay it earn tokens they should remain available to me. We pay a high premium and should have some benefits. Thank you. Cameron did a fine job but could not give a suitable answer.

When I looked at my bill looked like was being charged more then agreed, and Amy walked me thru to find statement. It would be nice, if they would show on the billing page instead of going thru extra steps. Amy was very helpful and professional.

My bill had gone up, but she said my discount I had, had gone off I October. She could ply give me 3 months back at the 69.09! It’s been 90.47 or something since last October! I was never told me it would change! The girl today was very nice!! Thank you

I had the service for a total of 1 day before I called to have them cancel my account. It did not work at all! It was super slow and the quality was poor! They wanted to still charge me 400 cancellation fee! They ended up charging my account 218.00 and I had to fight with them to get it back after being told it was already sent to my account 6 days ago prior. Spoke with a supervisor and she told me nothing was processed on the account for a refund and she was submitting it now today!

I had called about my bill and I had a wonderful representative her name was Dawn. She answered all my questions and gave me a complete run-through of my bill and was so helpful. Thanks again. You have very helpful employees and a short wait time. Thanks.

I drove 187 miles, 3 hours, took the day off of work and you never showed up. I was told by your customer's service rep that they will call shortly and still show up for installation and (6) hours later they called. I called at 7:59 am the day of installation to verify the time. The woman on the phone said between 8-11 am. She repeated my address in Lyndon Station.

The tech support was wonderful. But once again my internet is down and I have to go through the routine to reset it. I’m never sure from one day to the next, how much interrupted internet I’m supposed to endure. This has been going on nearly a year now. I now have had 5 days of horrible service, movies stop and load up to 9 times, No Netflix.

My June internet bill was overdue. When I tried to pay it online, it took FOREVER for the sites and screens to finally change and then it never would let me know whether or not my payment went through and also HughesNet never sent me a confirmation email of any kind. This is the slowest internet that I have ever experienced and I am extremely disappointed and sick of this slow service. So then I finally had to call in and try to pay my bill over the phone and as of right now I am, unbelievably, STILL WAITING because I was told to call back IN AN HOUR to find out whether or not my payment was successfully processed.

I really had a great experience interacting with the rep.

Talked with Scott and told him what I had been paying on previous bills and no 5 dollar charge. Scott said it was for a paper statement, and I had to pay or put on a credit card. He spoke with someone and they said they would bill us every three months instead of every month for paper statement. Not happy with this and will probably be looking for other internet service.

I had a great experience with customer service on the phone. However, I am not very happy with the service. The internet is slow and unreliable .... I do not feel that I could recommend Hughes Net to friends. TOO SLOW.

The representative didn't know why my automatic credit card payment for June wasn't completed. The rep was fantastic! The credit card that I use to pay my HughesNet statement was current so the rep was able to charge a one time payment. I always pay my credit card balance usually early so I am not charged interest. Now I am going to make sure that I check each month. Oh, later I called the credit card help and they have no record of denying a pmt. to HughesNet; the problem must be in your billing department.

The agent is very polite and knowledgeable. He explains the issue clear and simple, he very professional in dealing with the customer and have a good manners. The agent although there is global pandemic he works his best in order to support the needs of the customer and his family.

I rely on Hughes Net to keep me informed and reliable. I have had connection for over 3 years and have experienced very little problems. Some neighbors have AT & T and their services cannot match the quality of Hughes Net.

Your tech need an excellent service. Have recommended your service to a friend. Will continue the service. I am very happy with my internet. Hope my service continues being as good as it is. I know the weather can have an effect on transmission.

Honestly these people are crooks. 2 years ago I signed up being promised it would provide high speed internet to stream TV. After 1 1/2 years I found out that the system wasn't installed properly and after it was corrected it still doesn't work. Worse yet they knew it all along. False advertising.

I have been a customer of Hughes net for over 6 years. I have records of numerous phone calls and speed records under 1. Every time I call the only thing they do is offer an upgrade and a 24 month contract. After extremely poor service for 6 years I would be an idiot to sign up for more. I have emailed the executive of customer service. If I don’t hear back I will go to the state attorney general, my congressman and the FCC. $7000 spent for smoke signal internet. They don’t have customer service people. They have sales staff.

I needed to change my credit card info and the automated call kept getting it wrong. Fortunately, I had excellent help when I called and had help from a courteous young lady. The wait time was minimal by phone, but what’s up with the chat line being inaccessible?

John was professional, knowledgeable, kind and accommodating. Very much appreciate his excellent customer service. I look forward to the upgrade. I work in from home has been very challenging lately with everyone working from. Thank you for having such a great Team.

Installation of HughesNet. My T-Mobile account is not as fast with Hughes Net as it was before, but my computer is working better. The person who connected my home to your internet was very helpful and did a good job.

During the initial call I suggested speed test due to noticeably slow download capacity..while setting up new computer. I mentioned a speed test should be initiated and the tech did and said it was ok in a sarcastic way like I did know what I was talking about. I have been a customer for years and pay a lot.. Is there a way to optimize my system. Today needed help with completing online downloads and those techs said the same thing, I could activate share screen to get assistance I need. Unhappy.

I get little reception with my new service. Phone calls are Impossible. The Internet is slower than dial up. I hate it. Please fix my service or refund it. This is this worst experience I’ve ever had with service.

Installation tech was great. However, when I originally signed up for service, I asked to have our dish specifically mounted on a pole since my husband did NOT want a dish mounted on our logs. When the tech arrived, he said he did not have a pole with him. I was disappointed since I believe they should have all of the equipment necessary if this is an option to the customer. My husband reluctantly allowed the dish to be mounted on the house, however, not very happy with it.

I hate the fact that I am capped. I know I can pay more money for more but will not do it. I see other cable and DSL places offer unlimited data and faster upload/download speeds. That's why I won't do a contract at the moment.

I have no problems with the installation. The WiFi itself is no better than the WiFi I had before. I have limited coverage inside my home, and it is not any faster. Both conditions were projected as being better when I signed up.

My appointment was for Saturday between 2:00 and 5:00...He come Sunday at 12:00 and did not wear a face mask due to the Covid 19..Not very happy waiting all that time....Were from Las Vegas..It was scheduled for June 6th and he came Sunday June 7th..Had to call several times.

I work from home.... but the internet is soooo slow I can’t function correctly to get anything done.... I ordered the WiFi booster you advertise and am still waiting for it to arrive.... I hope it’s not as slow as the service....

No clue about question(s) specifically technical questions. Perhaps more training for employees. Instead of turning clients away to pursue other technical help. I was completely dissatisfied and disappointed with “help” from support team. I spoke with 4 team members who were unsure about assisting thus turning to other technical assistance. The technician sent to set dish up was more capable to work with software & hardware that employees at your help desk could possibly ever acquire. Your help desk has no clue.

Abraham was fantastic, wonderful. So patient and helpful.. I couldn't hear well, so he relayed all the needed info to my daughter Kathy. You have an excellent person on your staff and should do all you can to reward him well..

Few days ago I called to change our billing payment method, That guy helped and resolved right away. I tried doing it myself but the online website wasn't working so I emailed and they got back with me right away.

Our experience with the Hughes product is great. The installation took a while but overall happy. The installation was reschedule a few time which interfered with our schedule. It was inconvenient. The job was finally completed and it work great.

False advertisement. You said my internet would run at 25 meg speed. Running a speed test shows your system actually runs at 16. I checked my friend's computer who suggested I get Hughes and his is also running at 16 megs.

Had run out of usage but had no idea. Called customer support and the agent was very helpful. Showed me that I had 12gb of usage tokens earned and got me going again. Very happy and very helpful. 10 out of 10.

Ben was very prompt, polite, helpful, and efficient. He explained things well and recommended that I keep the packaging for the cellphone booster in case there were future problems. Then he carried the packaging downstairs for me. I highly recommend him!

I have almost always received excellent customer service from employees at Hughes. One time of the almost 2 years I had a rude customer service rep. I wish your prices were lower for those of us on a fixed income but I wouldn't trade for a lesser company. Hughes has always been helpful and exceeded my expectations. I don't mind the price for the excellent service I have always received. The only thing that Hughes could do that would impress me and keep me as a customer for life is cutting low income families a break of 50% as Amazon has done. I believe some other companies are starting to do this also. That's the only thing that would make me happier. Thank you.

The upload and download speed of HughesNet's internet is far below the average speeds provided by other internet providers. HughesNet allows for a short burst of internet at about 25 Mbps to fool speed tests, but then the download speed essentially levels out at near zero. Also, in my opinion HughesNet has entered into agreements with streaming services to give streaming customers priority and greater bandwidth so long as they are streaming video. Therefore, the average person, who is not binging on video, essentially has no bandwidth. In my opinion, if you contract with HughesNet you will regret it. HughesNet is the absolute last provider that anyone should contract with.

We lose signal all the time and it comes and goes. Network errors a lot. The price is never the same. It keeps changing month to month. We have a house phone as well and when internet is down phone is down as well.

My rep was the most kind and caring rep I've ever had. She actually help in my time of need. She clearly understood my issue and way above and beyond her call them help. She needs to be a trainer for your reps. I've talked to a lot of people from this company but she listened to my concerns... didn't second guess my need. Listen and fixed my problem. This rep deserves every 10 I have her in the survey.

The service tech was not knowledgeable. He never hooked my service to the interent. Once I got it hooked up, it would connect to my MLS and the speed was extremely slow. The service tech couldn't get anything to work, but he enjoyed his $99.00 install fee. Now I'm sixty and I have to climb up on my roof to uninstall the dish and send it back to the. I would stay away from this company as their customer support is horrible. My neighbor is also removing his system installed on the same day.

Service call/poor reception/6/8/20. Service tech arrived early for appointment which was great. He was very thorough, knowledgeable, and got us up and running in no time. He was very polite and friendly. The phone call I made prior to appointment went well. The tech I talked to was friendly and polite. Happy to help. He checked some things as we talked and found that certainly we had a problem and he would send someone out. Thank you.

The installation was excellent service. The reliability and speed are sub par. The HughesNet test feature says the 20 mbs and is excellent, but that is not accurate as the real world internet is too slow to even stream Sling. I understand the Covid load on the internet, but that should be reflected in the test feature! The real world test is close to 1Mbs.

I would highly recommend Hughes Net to anyone that needs dependable internet service at a reasonable cost! Much better than my last service!! They made it very easy and stress free to switch over. My only regret is that I didn’t do it sooner.

Service is good -- just that monthly charge keeps jumping up -- never the same even after talking with a rep -- my old provider never kept changing my bill like you do. What's up with that ? My monthly bill should stay as quoted not continually jumping up every few months. No other internet providers do that to their customers.

The service technician that come out to fix our internet on a Saturday afternoon, went above and beyond to make sure we had service and to make sure the issue was resolved for the future as well. A very good experience!

The installer did a great job. He explained everything. So far everything is working fine. I don't believe I'm getting 25 Mbps of speed. But I'm still learning about the system. It's a lot better than the AT&T system I was on.

Love, love, Hughesnet,, and I would like to give 5 stars to the man that hooked my service up, he was very nice and helpful in helping me understand how to work my TV, with this new service. Many thanks.

I asked to have each of 2 Hughes satellite accounts speed raised. Despite my cell phone dropping the call 3 times, this got accomplished. The 3 reps I spoke with were patient, helpful and spoke understandable English. Thank you Hughes Net.

If the crapiest service in the world was an option, that is the review I would make. The service I received was absolutely garbage. I only had it for 2 months and couldn't even get connected a fraction of that time. Then when you call for them to make it right, they absolutely refuse to do so. And somehow, even when you don't have the $400 disconnect fee in your account, they are able to take it out of the debit card on file. They promise "fastest speeds". I was failing tests for school because of connectivity problems. I called on multiple occasions to fix the problem. I literally did everything they told me to while I was on the phone with them. I STILL HAD CONNECTIVITY ISSUES!!!

My experience with HughesNet has been very good. I received prompt service and installation. No problems at all. All of my questions and concerns have been answered. I am very pleased and feel confident that HughesNet was and is the correct Choice.

I had recently contacted HughesNet regarding a billing issue. The automated phone system was concise and quick. Upon reaching and speaking with the Customer Service Representative my issue was quickly handled and resolved. The CSR was extremely polite and courteous. Thanks again...

The satellite dish was only installed this last week and I haven't had it long enough to be able to give a higher rating. The installer was very professional and gave me good solid information on how to use the new dish.

I'm very happy with the setup and the service so far. Good signal, even pretty fair when it's storming. The technician was wonderful, polite and knowledgeable. I think I'm going to be very happy for a long time to come. The price is awesome as well.

Tried Wi-Fi hotspot but despite what their coverage maps say, we weren't. Went back to HughesNet for reliable coverage and service. We'd had Hughes net for yrs but were tempted by the new and improved but should have stayed with tried and true.

Not enough signal to stream Netflix or on Demand. Can't watch movies I should be able to get... Not Happy With This!!! It takes four hours to buffer a movie when the movie is a hour and a half long....

Rose, your representative, handled my issue with intelligence & grace. This month's bill was way too high. I had questions. Rose answered them clearly... I had no problem understanding her. Now everything is straightened out for the future. Rose is a very good representative.

So far the service is good!!!! The installer (Rey) was knowledgeable and of good rapport. He knows his stuff and hopefully is valued by your organization. I must say,...you have Windstream beat by a mile.

Before Covid 19, customer service was horrible. Barely could understand what techs were saying, they didn’t understand or listen to what I said. Most recently, everything went perfect and my call was short, precise, and to the point. Hopefully, it’s staying this way! Internet remains unstable, never know what you're going to get.

The rep was friendly and helpful. She dealt with my problem quickly and efficiently. I listen to a lot of lectures but there was constant buffering, which made it impossible to listen to them. Now I know what to do.

The technician was so helpful and very professional. He helped get things set up quickly and he let me know to contact him if there is ever problem. He was able to come earlier than scheduled which helped us a lot!

First, I had Hughes between 2000- 2010. I was living in rural locations and subscribed to the fastest package available for my business. It was fantastic. Within the last week a system was installed for home use. From the beginning the speeds were lower than the 25mbps promised. Generally around 19mbps. That was acceptable as it was significantly better than what Frontier/Ziply DSL over copper was offering at 3mbps. However, even at higher speeds the performance for streaming and downloading files and apps was significantly worse.

Internet was down. Once when I spoke to the rep the internet started working - I have had to call at least once a week - not good - hope I do not have to keep calling on a weekly base - also have had 2 techs out.

We have called customer service at least 4 times. We have never been able to get a phone call or use our phone the tv just shows a circle with no connection the computer acts like dail up it is the worst service. They do nothing to correct the issue at all. I have sent my information to an attorney. I want my money back since I have never had any service at all.

I was very happy with the service technician, the setup and the explanation of the system. The appointment was on time, respectful of me and my time. I think I need more speed because I spend a lot of time buffering and I can't watch a movie.

We understand why our service is sometimes slow---we understand why we lose service during bad weather---we accept that our service is considered costly----all of that, we understand and accept. However, we have been loyal customers for a considerable length of time now----and, unless Charter suddenly decides to dip in from Walker County, there is no other service we can obtain in our area~~~so, while I appreciate you giving us $10 off the bill---you only give that 3 months at a time, then go back up without warning and make me have to call AGAIN to get given another 3 months!!!! Why can't you set my rate at the lower amount and just leave it there???

My 2Nd home. We have not been able to use it for watching movies etc.

I phoned regarding bill and given a reprieve because I am being impacted by the COVID-19 pandemic. The representative on the 11th that I spoke to was outstanding. I am grateful for the extension. I will be resuming my payment once employment resumes.

Everything went well. Hughes fixed the dish on the roof and made the service where it worked better. When I called the customer service they also helped with the problem I was having. The only thing that could stand improvement is the telecommunication. It took three days to get ahold of someone that could help me. I was put on hold and the after a few minutes it would hang up on me, but after I did get to someone my problem were fixed in a very timely manner.

You people are the best... Never something they can't handle. The App stopped working and She helped me acquire tokens and checked my line for any irregularities. She showed me how to check to see how much data I had left by going to the website.

We were initially had a no show from the installer after a 4 hrs round trip and personal day from work and no communication from the installer. Called number provided by NC and the lady was very pleasant and had made sure the new installer was in contact with me. The Installer is a Fellow Marine who was AWESOME. Thank you for hiring Veterans who have great work ethics...

We just started on June 8th with service. Our installer was great and very thorough. I was hoping for our old phone number, but was given nothing but the run around. I was told prior the we could have our old phone number. Well we have a new number and I’m not happy. The customer service is difficult to understand and there is a lot of background static when trying to talk with them. I’m somewhat satisfied with the product.

The HUGHES NET keeps acting as default. I have the VERIZON jetpack. The jets pack is what I want 98% of the time. The Hughes net takes over. ** My cell cannot work on line outside of my house when HUGHES NET is working. It can when Verizon is working. And, Hughes Net takes over, so, I cannot get online outside. I need to have the HUGHES NET not work as default. This is a problem. I will call Hughes NET to, hopefully, resolve this issue.

It’s just a little slow on my computer. I’m used to zip zip. I understand satellite is slower but I’m happy the price is right. Thank you. We Are Sad we lost our landline phone number but we will make it.

Very helpful. Very informative, clear. Would recommend service to my friends. Love the internet. Use for movies, phone and family uses it. Very important for use. Thank you for discount due to covid. We appreciate it. Thank you for your help with internet.

I was very satisfied with the help I received. The young lady demonstrated a cordial attitude, very patient and efficient. She helped me get reconnected to the internet service which for some unexplained reason was unavailable to me for a little while. Thank you.

Hughesnet’s high speed internet is weak. It is slow and shows blurry images when playing a Youtube video. You don’t get the quality of the speed you are paying for. When I saw the advertisement about High Speed Internet for $68 per month, I decided to give it a try, but I was disappointed on the first day of using the internet after realizing how slow it is to download anything even the we search and how blurry the YouTube videos are.

While on a chat line for 45 minutes no connection with anyone. Also I am using my wireless phone outside to have a connection. Need house phone for medical reasons to have medical supplies delivery. Can't get out anymore because of pandemic.

My Techs name was Kenneth. He was the Best Tech I've ever spoken to since I have had Hughes Net... He was prompt, very professional and knew what he was doing.. Great reflection on your Company... Other Techs need to have his attitude and knowledge...

I have never been treated so rude by a customer service team. I had talked to three people and no help from any of them. When I called to cancel I have been waiting almost a month for the boxes to return my equipment. Still no boxes.

I contacted Hughes 3 times in 2 days. The first time I tried to explain my problem, I got disconnected or hung up on. The second time the rep suggested I cancel my service. The third time I called to find out about cancelling and was told it will cost me $340 and that is where I am now.

First off installation was done very neatly and the technician was very nice and efficient. But since then I have been trying to work this out, went on chat with four different reps who went through their troubleshooting scripts, even got to the 3rd party people who had me change more settings. So far I get poor internet quality, on my desktop if I set it at 360, youtube is constantly buffering. My Ipad is just about useless and laptop the same, cannot get streaming on either of my two blueray players both with wifi or direct connect with data lines to the modem. My Iphone often tells me that the Modem is not connected to the server. Which tells me the modem must be the problem. but so far no go with Hughes Net. I have to say the people there are friendly and try to be helpful but they are limited in what they can do. I tell them my problem they say the system passes all their tests, my problem continues. I believe I will be canceling my service.

The representative was awesome. Was not hearing him well but he took the time to repeat everything clearly. Hughes Net is a great company. Never had issues with them. I really enjoyed the interaction with the representative which he could have stayed longer. I can't stop saying how he was well trained.

I requested billing information as to why my bill had went up in past two months. I did receive a reply, but not the answer to my question. I felt that I had been given the runaround. After asking a more direct answer to my request, I did not receive a reply.

Hughesnet internet is by far the worst internet I have ever had. Horrible service and expensive for what you get. I want to cancel my service. And now after 6 months, I get a new bill? I stopped payment on this account through my bank. Thank you.

Got H.N. about 5 months ago complained first day bad service was told give it a few weeks it will get better. Has not got better have tried to get them to fix many times total waste of time. Bad internet service, no help. Am not what you would call a happy camper.

When I decided to switch internet service providers I was told I’d be much happier with the quality of HughesNet. I was told they had upgraded their system and I would see improved WIFI signals. Unfortunately I’m seeing a slower service.

Service down. Hughes scheds a tech for 4/24. No show. Hughes says he didn't have parts, resched for 4/28. Tech shows by surprise pm 4/27 and I rush home 150 miles. Checks all connections, replaces receiver on dish. 2 mos later service down. Hughes rep schedules tech for 3 days later. Out of work 3 days for me. Hughes auto prog says tech not assigned. I have to go to live rep (difficult) and finally confirms tech is assigned and promises will be there.

The only reason I got this was so I could work at home otherwise I don't need internet. I was never given the internet speed or quality that I was promised when I sign on. Now I am stuck in a 2 year contract that is useless to me! It has severely impacted my work performance and if not for having an incredible manager I might have already been let go. I have also had to be put on anxiety medication because of all of the stress of dealing with this horrible internet service and trying to keep up my work responsibilities. I recently was secured a hotspot through T-Mobile from our IT team and it works great! I don't think it is fair that I have to pay a $400 termination fee for something that I haven't even been able to use the way that they promised!

I got the service and was not satisfied because it rarely worked in my area and once the new billing cycle hit my data was already used. I was given incorrect information when I suspended my account in regards to my cancellation date. Gets extended and I'm constantly receiving bills. I was so aggravated I told them to cancel my service.

We been having problems for a while. They sent one tech out while back. Said dish was out of alignment. Said adjusted it, checked and left. Yesterday we had problems again. I had to be gone from our business. A tech was sent out, said dish was out of alignment. So is dish moving or what. This morning I test signal strength and it hits up high around 20 then starts slipping lower and slips down around 8 or 9. We depend on this system to run our business and need it to work constantly. The tech here yesterday said he had it fixed and left. My help talked me and said it was still not working right. I called the tech, he said he could not go back. Need something that works all the time.

The value vs cost of service is low. I recently discovered that even a slight weather event will mean the loss of service. It is understandable that extreme weather would cause a minor or limited disruption of service. I lost service for a little over 20 minutes during rain showers. In my opinion, HughesNet should be considered when literally no other option exists. Giving credit where credit is due, company personnel were very friendly and took the time to answer all questions. The installation man went above and beyond to ensure everything was right and we were completely satisfied with the entire process.

Can't watch MyDish, On Demand or Netflix movies without it buffering every 5 minutes. The speed on my cellphone is faster without connecting to the wifi. The tech guy who set it up was extremely nice but over all the internet provided is horrible.

In the end, the tech did a good job of replacing the modem, moving the dish and calibrating the system so I have good service now for streaming and text. He was polite and communicated well. He came in the morning, but couldn't wait for us to get the post set to move the dish. He said he would be back at 3:30, but didn't return until 5:30, I would have appreciated a phone call so I knew about the delay, but I know that he's probably overwhelmed with work due to Corona virus. So all's well that ends well.

I have never experienced the "up to" 25 Mbps speed advertised by Hughesnet. It usually averages from 2 to 3 Mbps , and many times slower. Like today I was disconnected from an important Zoom meeting (even voice only) three times and finally gave up. Also, I cannot watch an Amazon program without extended buffering. I have called regarding improving speed many times over the last two years, and nothing seems to help.

I recently subscribed to DISH TV services and they highly recommended pairing their service with HughesNet. That was a gross mistake - Hughes' Internet and Streaming services are at best substandard - streaming TV and Movies was a nightmare - every program looped after 2-5 minutes of streaming and the Internet service was equally disappointing. I WOULD NEVER RECOMMEND EITHER DISH OR HUGHESNET TO ANYONE AND WILL NEVER SUBSCRIBE TO THEIR SERVICE(S) AGAIN. I cancelled service due to their poor service and they still charged me the full amount of cancellation fees. Buyer beware!!!

My install was fine but the internet is very slow and it drops, we can not watch a movie or even download a picture with the internet. It’s very slow. I ordered the service so I can work from home on my computer but this is not working out.

The young lady that assist me on 6/8/20, was very professional and understood my situation, being 80 years old, & furloughed from my part time job, which covered my internet, utilities & etc., was creating a financial struggle for me. Gave me a 3 months discount- greatly appreciated may God bless.

I called because of an internet outage. At first the CSR didn't have any information, then finally came across with the explanation that 'they' are working on the system. At 9 p.m.? I was trying to finish up work at that time and was unable to do so because of this outage. Why during peak hours in the evening? I want a credit as to this outage continuing on and off all night. CSR made a note for Supervisor to call me on my plan.

Very sorry service, when I canceled service and returned equipment 324.00 was unauthorized taken from my credit card and and no one knows anything about it. I will not recommend this outfit to anyone that I know because of their dishonest dealings.

I have been a client for approximately 5 years, I reside Canada equipment in NY. Hughesnet bans my account for identity fraud, I don't even know if they are accusing me of identity fraud or identity fraud has been perpetrated upon ME. So five times I have called or chatted with Hughes Net support, as my account is locked I have zero internet. Five times I have been told to expect a call back in five days, I wait five days and call back again. Five times I have contacted them, 5 times I have received no response.

My Hughes Net service went out on 6/4/2020. I am 87 and I just got out of the hospital, so I didn't feel like calling until 6/6/2020. Homer said a tech would be out between 11am and 2pm on 6/9/2020. No tech called or came out today so I called back. Amy said the tech could not reach me on my Hughes Net phone. Of course not, that is why I gave Homer my mobile number. I give my mobile number to Amy who is going to contact the tech. Amy tells me the tech will be out between 2 and 4 pm. I call back because the tech did not come.

This actually is right now the worst internet service provider that I ever experienced in my life and right now I'm thinking about to get rid of you as my supplier of Wi-Fi, right now I'm starting to look up for another company that gives me what I really need.

Could never get a good signal and they wanted to charge me a disconnection fee. I called several times for help and got put on hold a lot and lost a lot of time. The last guy that helped me should get a promotion. He owned the issue. Made me happy. But ya'll suck.

I knew satellite internet could have intermittent speeds, but this is pretty bad. It is nearly impossible at times for me to do work through my work's VPN system at our cabin where we've installed Hughesnet. I've had to bump off and use my cellphone's hotspot just to send/receive files at times. It is also not letting me use my security webcam, it only lets me log into the webcam when I am within the home network. I cannot access it remotely, which defeats the whole purpose.

Billing. The representative was very helpful and knowledgeable! He understood what my needs were and Provided excellent customer service in a very timely manner. He asked if there were any other issues that he could assist me with, going beyond my expectations.

Service in my area is very slow, also when it rain or wind, no service whatsoever. I would like another service. Thank you. I've called several times and have technical support and had technicians come out to my home.

Poor connection. Using too much but I wanted to increase my usage. But the person was no help at all when I explained to her my contract is up next month and I guess I would have to find another service. She said "Ok," and hung up.