HughesNet Reviews

We continue to pay for a service that does NOT work. WE are expected to uphold our portion of what’s left in the 12 month contract while, so far for the last year, HughesNet has done nothing to fix our poor service, deplorable, unhelpful, yet polite customer care, and overcharge our account drastically! We would rather have zero internet than continue with this company. Does that not send up warning bells for your company? And as for the “specific details” of our service issues, feel free to reference our account. It has at least 10 months worth of unhelpful conversations with y’all. I’d say I’d expect you to contact me regarding our dissatisfaction. However, this is my 5th surgery to fill out without any feedback so forgive me if I don’t hold my breath.

TV, computer and Printer all work via wireless. Phone says it is connected to network and has a strong signal but no access to internet phone service. Can receive calls but caller cannot hear me respond. No bars on phone status.

The representative was wonderful. Answered all my questions and it's wonderful. Thank you very much for making this easy and quick. I didn't have to stay on the phone very long and she made sure she helped me. I was glad I thought this representative. Thank you very much.

The Gentlemen that help me was very good and very smart about all the questions I had. He was very good at his job. Don't know what to say. Hughes Net is all right. Your workers are awesome but as a company are not the best. Sorry to say that but when it comes to service you are very slow where we are at.

No customer service, just customer frustration. Hughes has made “holds on the telephone” standard operating procedure – SOP. I’ve been a HughesNet customer for more than 8 years. If you had a problem in the early days, you would be connected to someone in India who just read from a script and couldn’t fix anything. If you were lucky you got escalated up to a tech person in Texas, or someplace in the United States, who was knowable and could fix your problem in short order.

Manny went above and beyond to fix a problem I'd had since September 2019. He was very patient and professional with me and I could not have had a better outcome. HughesNet you have a gem in this employee. I hope he gets the acknowledgment he deserves from your company.

Still haven't receive a call about fixing. It has been a week Monday. It has been act up for over a month now that it has almost use all the time this because all it does is sit a spin. I pay to have a good internet. Maybe I SHOULD look elsewhere.

George ** helped me with my account in a very professional way, and then followed through with not one, but two calls seeing if my account was up and running. I returned the call and of course did not get to George **, but talked with Henry and his professionalism and politeness was very refreshing also. Want to pass on a thank you. I have not dealt with this kind of caring business, customers relationship in years. Keep up the good work.

Came back from being out of the country to no internet. Called. Scheduled an appointment a week out, waiting at home all day. No show, called and was on the phone for over an hour no resolution. Tech support is contracted with a third party that HughesNet has no control over. If I had any other other option I would use it.

HughesNet, 2//22/20. Originally, I had a work order scheduled for installation on 12/29/19. Your office called me and informed me that an emergency came up and could they come out at a later date, I agreed. The install technician showed up a few days later and performed the installation of a wall mounted dish, cable routing into my office and installed a modem.

Due to a repair need for our roof, we requested that our dish be moved to a separate structure. The service we requested was scheduled and done well, within in a short period of time. Simply stated: We got our need taken care and we are very pleased.

Every handled. I’m all good and not can enjoy my service. Thanks. It was very professional and support knew what they were doing for sure. Now I don’t have to mail or pay a monthly bill as it pays on auto draft and I’m done.

HughesNet is a hugh ripoff!!! Spotty service, offered a cost of $69.99 for 30GB then got billed 95.00!!! After a lengthy phone call talking to two different people they offered 69.52 for 12 months. By this time we were done. Really have no use for a company that uses such deceitful practices. Company completely unwilling to bend on the Early Term Fee even though I was only one month into the agreement. Bit the bullet. Paid the $400.00 and told the customer service guy (Chris) I was going to report them to Consumer Affairs and The Better Business Bureau. He actually said "good luck with that." The $400.00 was well spent as now I never have to deal with them again.

I am a student and have to watch a lot of training videos and I run out of gigs and have to purchase more and I am tired of it! I am currently looking for a better unlimited gigs service to sign up with that I can afford.

I initially subscribed to the service as I had an outstanding balance on my Spectrum account and I was moving and needed some form of Internet. I live in a small urban town and the overall service is very poor. You go through bandwidth than you may realize and will run out sooner rather than later. Also, the speeds ARE UP TO 25 Mbps, not necessarily running at 25 Mbps as a minimum. The best way to gauge if Hughesnet is recommended would be to talk to Hughesnet Customer Service and see who their internet service provider is. I recently resubscribed to Spectrum at a very cheap $22/month with no data cap or contract. I won't have to stress anymore about running out of bandwidth. Life is too stressful already and Hughesnet is a burden to bear.

Excelente. The agent was very pleasant. He help me in the computer. We were about an hour trying to figure out how to get that information that l require. He was so patient and he has a lot a knowledge about his job. He was a really gentleman. Thank you so much.

After hours and days on the phone with tech support, my issue was never resolved. It was a Hughes modem issue, and support would not acknowledge the problem. I have have since changed service provider and have has not issue, of more speed and data for half the cost. Hughes is not a good fit for rural internet service.

The worst internet provider, customer service is the worst. Their advertising about internet blazing fast out and out lie. They will nickle and dime you to death. Can not provide anything that they say they can provide. AOL dial up is faster than Hughes Net. I had to pay them just to get rid of them. Better off to send message by pony express than using Hughes Net. I have battled with them for 18 months about having a 1.9 MB download speeds.

If I had known Hughes Net would be so slow I would have not signed a 2 year contract. I look forward to when it’s over. It seems ok for the first couple days of the month. Depending on the weather, but we run out of data too fast. We don’t even stream that much. Maybe a few movies a month, maybe a few shows every week. Very disappointed in it.

My experience with tech support was excellent. He was knowledgeable about every issue and how to fix the problems. Working better. Thanks tech support. He was polite and very patient. I'm sure they are very busy and to have to deal with many issues every day with many different customers and I'm sure some customers aren't polite so thanks again Hughes.

Custom Service Rep. Listen to my Concerns and then presented solid solution. Satisfactory resolved. Went online and verified account modification was accomplished as the customer service rep. had discussed early in the conversation. Good Job, Good People. For now My wife and I will remain with HughesNet!

Had to contact billing dept regarding a notice I received stating that my bank account number was wrong and that they could not get their payment from the bank?? I told them they had been taking the funds from this same account for 11 months with no problems and wondered how the account number could all of a sudden be wrong?? They told me I must have changed it (WRONG). Requested to speak with a supervisor, took 40 min to find one who was not busy. He, was a box of rocks! BTW I taped the entire conversation if anyone in management is interested, which I doubt!

I want a bill sent to me monthly. I will pay by check monthly. I will not allow you to take out my checking account. We went through this last month. You said it was passed due so I had to pay by debit card.. It was understood last month to get this straight. Send the bill to my address, I will pay it. Thanks.

Thought I owed more. Turns out I have a 0 balance. The rep. was very pleasant while helping me figure out my bill. He was very professional in how he spoke to me about the extent of my billing from beginning to the end. Sure was a good feeling to find out I owed nothing for now. Thank You Hughes Net..

I am happy with the overall installation process of my Hughes Net wifi and the customer service of the installation. They were very flexible and also very quick and efficient too. I have no complaints about HughesNet and would definitely recommend them for anyone whether they be friend or family. All in all I am pleased with my HughesNet service.

The guy was very helpful. Great job! He helped me look up my account and explained how to return my UPS package. Very friendly and helpful. I would recommend Hughes Net. Thank you very much. Thank you. Thank you.

Rep. was a delight to speak with... Her attitude was undeniably to give her support in any and all ways possible... and she was 100% accurate in solving my questions with answers! Once again the exchange was letter perfect!

I’d recently purchased a new construction townhome where Comcast and AT&T were not yet available and was given information on HughesNet. I work from home and was told by the sales rep that I’d be able to do so with this service. That was not the case AT ALL. The service only worked for streaming my Netflix account. I had only had the service for 2 months and cancelled. Also I had to contact their customer service a few times and all accounts were met with horrible customer service. When I called to cancel due to the service not working for me and being mislead by the sales representative, I was met with a rude representative and a cancellation fee. I was also told if not paid by a certain date it would go into collections. This is a terrible company with terrible service! Please beware!

Lousy internet, constant buffering, increased speed (read cost) three times. Fed up, canceled service, they continued taking $ out of my account. Notify them again "we didn't cancel your subscription because the call was dropped" (read hung up). Now they want $375 early cancellation and $861 for the contract. How about NO! Just walk away! Worst experience ever! Buyer beware.

$214.30 charge for not returning radio equipment located on dish. We sold our property on 11/20 and receive instruction on 12/2 notifying us that we need to return the radio attached to the disc. This request is absolutely stupid. The dish was on the house which we no longer owned and located about 3 stories up on a steep; roof covered with snow. At 81 years old how am I going to do this. I asked your representative to waive the charges and she declined.

Very slow. It just doesn't work well but it could be where I live... I have no clue when my payment due. Netflix is freeze all the time. Please don't call saying I reported something cause you asked for me to put this so I am.

Representative put me on a long hold for no reason, he stated he had trouble pulling up system but yet he said he said my bill was due 2/16 so I know he was lying about not being able to pull up my acct. The representative took so long to help me I wanted to request different representative.

Can not get any streaming shows without constant "buffering". I have reset the TV repeatedly basis your advice and still doesn't work. Then you increase the monthly cost by over 30% without any notice. No one at Hughes Net cares enough to get out here and try to address situation.

Was on a different computer, the customer service did not know about being able to upload the Norton Security to a different computer. Was trying to avoid getting on internet on a computer not yet protected. However, by the time the tech had the answer, this information is on the screen when you go to add it as you can use a link to add to a different computer. All in all very satisfied with Hughesnet.

I was promised a 100 dollar Visa Card when I signed up. I did everything I was suppose to do. I sent in a copy of my bill and printed off the paper and filled it out and sent that and my bill to y’all. I never heard from y’all and seen no 100 Visa card. I called and a lady said she was gonna talk to supervisor and She promised I would get it in 7 DAYS. I still don’t have it. Well I feel like I have been given a runaround. Am I gonna get it or DO I needed to switch services? I don’t like being lied to.

Signal going in and out. Well it is still doing it but not all the time like it was. It's only doing it 3 or 4 times per move. It was doing it about 15 to 18 times per move. It will go out for about 4 mins then all at once it will pop back on. I guess I got to keep calling them until they get all the bugs work out. Dewey M

The first month I had it, it worked great to stream. Now anytime after 5 pm it will not load! Very frustrating and unreliable. I feel like I’m stuck with it now, when often my Spotty cell phone internet works faster than My HughesNet.

Got lied to by a salesman saying I had an RV service antenna not a residential one and I needed to switch accounts but charged me 130$. Fucking connection is horrible. Fuck this company and 2 years of of hell I'm gonna have to go through paying for this piece of ** service you guys call WiFi. If I could cancel today without paying the ridiculous charge then I would. Fuck this company sideways and every other way. I hope they go bankrupt.

The service is as bad as dial up. Dial up maybe better. Every time I call I’m told a different date that service renews for the month and that everything is working good. They will not come out and check it. Bad bad service.

Yesterday, 2/14/2020 I tried to contact you to find out why speed of internet is very low. The system was weird. It did not let me go through options. I want to discontinue your services. Please let me know how to return the router to you. Thanks.

I like it just my cell phone service is no better than it was with Dish. I have 2 tin roofs and that doesn't help. But now my phone service is worse. Have to go outside to talk and make a call. But we will make do. Thanks.

Not what I purchased from salesperson by phone. Six persons have very strongly advised me that these problems would be resolved--4 regular customer service (2-3 persons at each call) and two persons in Texas. This is to be CANCELLED TODAY WITHOUT ANY MONIES FROM ME. I am an active 78 hr old who just returned home after two weeks of back surgery. I don't need this inferior service. This has been a storm in my life and has been very stressful to me. This is to be gone today.

The bill was paid and the Internet went out. Don't know what it was so we call the customer service. They said it was part on their problem but they had to verify with a Tech. So they wanted to charge a $125 for Tech to come out and verify that it was their problem. What a joke. Been a customer for two years and they still have yet to get my name right. And this is what they want us to pay for.

Technician did a good job installing the dish and getting system working. No complaint there. My TV is "HighDef: ready". Tech could not figure out how to hook it up...told me that my TV is not High def. It is, but the connection is difficult to find and he couldn't find it.

You said this morning that I have snow on my dish. You got to be kidding me. I live in Florida. Your internet is very slow. And I’ve been with you just over a month. I want out of your slow internet and I’m not paying no 400.00 to get out. You are not giving me what I was suppose to get. Last 2 days I have been on phone with you trying to fix it but on luck. 4 hours wasted with you so either fix it or let me out. I have got a hold of BBB so it’s up to you.

Bill keeps going up and income is not keeping up. Gentleman was very courteous and made adjustment in a timely and friendly manner. Not happy about outages of service during snow or rain storms. Any issues I have ever had have been handled well.

My internet service is horrible and has been since day 1. Hughesnet will not let me out of a contract even though their service has NEVER worked for me. Cannot wait to be done with this company and will NOT give them good reviews and will ALWAYS steer anyone and everyone away fro this company! In the end, HUGHESNET will lose out on money because they do not have the morals to cancel service without fees even though it's their service that isn't working!

I complained about my internet service being so slow that it sometimes does not even connect to a site before it times out. I got no response from Hughesnet, other than a satisfaction survey. I am very dissatisfied with my service and pay way more than other services charge for HIGH SPEED INTERNET. Also I don't think they should be allowed to limit the download allowance. Hughes is the worst internet I have had in 30 years of computer ownership.

From the operator (the lady that started my order) to the guy that came to installation, Great people, nice polite and efficient.. So far I've been impressed with HughesNet service and look forward to having a long standing business relationship. The lady that started my order really worked with me to see that I received the best possible package and was very understanding and helpful with my situation. I'm going to recommend HughesNet to all my family and friends because Spectrum and the other company that was supposed to be fierce competition have been very disappointing.

My husband is deceased. The account was in his name. I called Hughes Net a year ago in April or May to address a bill I received and the customer service person was going very understanding and took care of the billing issue and waived the fees that I was being billed for. I thought this had been resolved until I recently received a letter from a collection agency? I called Hughes Net after receiving the collection letter and VCD was told that the account in question has a "zero" balance? Please look into this. Other than this issue I have never had any problems or issues with Hughes Net. Always courteous service representatives and always helpful.

I signed up with this company March 2019. It works well for the first week then you are out of data. Nothing loads or will play correctly until the next month. Can’t stream, or go on demand. Each month I call to make my payment and each month they try to charge me double. My bill is like $66 dollars a month and they try to double it each time I call to make a payment. Tonight I had a total of three calls. Took about 35 to 40 minutes. Just to make a payment.

Customer service with HughesNet was professional, friendly and very accurate..my problem resolved very quick.. I like to say thank you.. I’m very happy with your overall service and highly recommend your internet service to everyone who wants fast internet & service. Thanks???? Mr. **

Very pleased so far with our Hughes Net. The man who installed it was super nice and very knowledgeable. He did a great job -was on time and didn’t even mind my German Shepherd wanting you be his best friend forever!!

They lie. Make sure you record what they tell you. Bad service bad service bad service bad service. They lie. Bad service. People that answer lie to you. Won't let you talk to someone over them. They sit and hold the phone. Take money out of your checking account without you knowing it. Their internet is bad.

I really wanted the internet to stream games and Hulu and Netflix, etc. I was fine when they told me I couldn't stream games. But it's almost impossible to watch a 30 minute tv show on Hulu without it buffering 20 times. I would love to upgrade my service to Spectrum as soon as it's available in my area. Thank you.

Your customer representative checked my speed and confirmed it was slow. I was advised that someone from "advanced technical support" would contact me to help with the problem. That has been 4 days ago and no one has called.

From day one their service was a total long drawn out nightmare. Horrible service in every department!!! Still getting charges they say I don’t owe,,, I keep getting bills. Each time I call to try to get things straight I get lied to after each time Hours of waiting and getting hung up on. They keep sending bills after 8 months of cancellation. This company A real Nightmare!

I experienced a lot of buffering and pausing while playing video online with my phone, computer and TV. Seems to be even slower than my experience with the very slow Frontier. Not even close to what was promised in the ads.

All I wanted was my money 161.00 debited back to my account and you can’t. You can quickly take my money not having my name or number on my account. For over 3 months same issue. Horrible service. I want my money back. My debit card. You can take my money but you can’t put it back. Bull!!!!

The internet service you get from HughesNet doesn't work good at all. Please if you have another choice take it. I couldn't watch movies at all for the 5 months that I had it. Downloading is really slow if it would even download at all. You call in and they say nothing is wrong with it and when you want to cancel before the service term is up, they will just take the money right out of your account for canceling the service, even though it was their fault that you even canceled the service in the first place. The service guy who set up my service even ask why I was getting service through them because it's not good.

Tried to make a payment via automated machine, as I always do. Ran into an problem & customer service came online. All was fine until I couldn't understand a word she was saying. She kept repeating the same thing. You could tell she could not speak English properly. I kept asking her to repeat herself. It was like a back & forth game. If you gonna have customer service reps from other countries, teach them English better so they can assist the customers. I am from Germany & knew no English. I had to learn but this conversation with this young lady was too much & maddening. Worst call I ever had since being with Hughes Net in 2015. Better training in teaching English is a must. I'm sure I'm not the only one that feels that way. Other than that I enjoy Hughes Net. Thank you.

For some reason when the payment was tried to be taken from my account it was declined. So I called in to make a payment. I didn't want to be late on the payment. I am really grateful that I could call in and correct it.

Tech was very helpful in explaining how my usage was determined on my computer. And also give a point to help improve performance. Reviewed my usage and determined where I was using it the most. Very satisfied with the help I received.

Accuracy and effectiveness was well over done and I was given very nice respectable had to I had a very respectful installer. What everything was installed and instructed on how to work it without it being difficult I thank him very much. Thank you.

Very difficult to login to security devices. Almost everything works much slower than it did with just my phone as a pass-through device, Our previous service with Dish Network as an Internet provider was much more reliable. I have talked with Customer Service and technician several times on this matter. Most of the time it was with technicians that I could not understand. Their accent or English abilities were very marginal.

Not been able to run Dish network tv service and home alarm. Was told that your service was faster and better than Exede service and I beg the differ plus your price is higher for worse service. Thank you for a slow and horrible experience.

No service. Said when weather broke they could fix it. I ask was phone one cut off. They said no. In 6 days you got three hundred and 22 dollars. Guess what. Phone was working. Never did call like they said they would. I ask for print out of all my bills. Said can't get it. This is one company I will not recommend.

The top speed HughesNet provides is not strong enough to work on any of the 4K smart TVs in our house. So every time we tried to watch Netflix or Amazon Prime, it kept buffering every 30 seconds. When I called the customer service line, 3 out of the 4 people I talked to kept talking around the issue saying it was the weather, or the dish's location on our house, or the modem placement in our house.

The installer was terrific. Explained everything well. The sales rep was wonderful. Took his time to make sure I understood what I was purchasing and help with setting up installation. The service of the unit is very good. I haven't had it long enough for a 5 star.

Yes I would recommend to family and friends. They are very friendly efficient and knowledgeable. My agent went above and beyond to resolve the issue. Whenever I have an issue I can always count on Hughes Net to get the problem taken care of in a timely matter.

HughesNet covers up what you actually end up with when purchasing their service. Their 2 year contract cost over double the other company and I could only watch "on demand" for about 1 week per month as they turn your speed to CRAWL and all you'll see is buffering. You will pay a lot more than what you discuss when setting up their service. It's a company camouflage not their employees. I will not recommend HughesNet to anyone.

The internet is working fine so far, the TV is good except when we want to watch the movies on demand. The program gets interrupted several times during the show. Do we need a stronger connection? We were wondering if the weather has anything to do with this problem.

I have canceled my subscription with Hughes Net. I have received a box with a packing slip in it. I have tried 3 times to ship it. They are telling me it is an invalid address. I need someone to provide with the right information so I can get this done.

He explained every thing to me very well. He was very professional with his job. Very friendly gentleman. Put new wiring in so it will work. He always wore his shoe protectors in the house. He is very respectful gentleman that we had from from dish.

I am very happy to have HughesNet as I live in a rural area. I just wish downloads were faster. The technician who installed my service was exceptional. He was very courteous and knowledgeable. All of my devices interfaced very easily.

We’ve had things like Directv, Frontier, Verizon, AT&T, but this just does not work. So far, we aren’t even done with the payment cycle and we are already out of normal internet. It’s never worked efficiently and my daughter is going to need the internet for her college classes coming up. The installer was wonderful, I just think this internet is terrible. We should have went with an internet that gave you 100 percent internet instead of 25. I’ve never heard of running out of data. We pay more for this than most pay for internet all month with Comcast etc.. Very disappointed and wish we would have searched around more with a company that gave you free unlimited streaming all month. Keeps telling me connection lost while trying to send, plus we’ve gone over our regular data on our phones because of this service too.

Very happy with the service. I haven't had and issue. Will be looking forward to the future with this company. I wish the bonus data started at midnight instead. Love the ability to check on my data usage at any time.

So far very good at speed of downloads and very good signal even in bad weather conditions. Always clear signal and no interference in signal. Installation was quick and very kind and courteous. I think Hughes Net will work great in this area as I live out in the country. Thanks.

Very unhappy with our internet service. We are unable to watch a 3 minute video without several time outs. Impossible to watch a movie without timing out and getting the message that we don’t have enough signal strength. We Mainly wanted the service to be able to watch a movie at the end of the day without subscribing to Directv or whatever there is available here. Sadly, we will most likely be disconnecting our service very soon.

I was told I would have faster speeds than Century link but that is not the case. Your speed is twice as slow for starters, it may have a stronger signal strength but it is very slow loading anything.

I called Hughes Net and a. Customer rep. got on the phone with me and in no time my appointment was scheduled for the next day and l was on my way to complete internet service. I love my service and newfound freedom surfing the net. I can now also have a evening and weekend job. Thanks to my new service. Thanks For All You Do!!!

I was told I would have NO PROBLEM with streaming video. It's terrible. My internet is terrible. I cannot watch anything without interruption. Am bbn I expected to pay a disconnect fee if I decide to end service. I feel duped.

We are extremely unhappy with the service technician visit from last week. Our signal has not improved at all. We do not appreciate him running the Black cable All around our house. It looks like crap. We are very unhappy. Someone needs to be in contact with me. I am ready to Cancel this. We are not getting the signal and service with were guaranteed.

Worse internet service I’ve had in 15 years. Will tell anyone and everyone to stay away from HughesNet. Data cap, that’s done in less than 3 days and absurd expensive. 3rd world internet. This company should be banned from the internet business.

From the day they installed it, I have had HORRIBLY SLOW internet speeds, way worse than Century Link. I cannot stream movies, my computer just DRAGS on and on trying to load pages. I have called customer services multiple times and have yet to get this resolved. As a new customer, I am very unhappy and if they think I will honor the 2-year commitment, think again. I will probably have them come out and disconnect it.

I have had this service for several years now and have had the worst customer service experience with this company of any company I have ever dealt with. Trying to get someone on the phone is a freaking nightmare. Their telephone interface doesn't recognize voice input and you have to go through endless menus to speak with a live person. My latest nightmare is trying to login to my account to check my usage. After a couple of long phone sessions, it was finally sorted out or so I thought. Now I can't login and get the same error messages. I won't even go into my recent nightmares with the dish not holding place and losing the satellite.

I was rescheduled 5 times for my installation then finally happened and he left his garbage everywhere. He does not secure the line so my house has a hole to the outside. He was rude, tried calling HughesNet about everything and they were as rude as the installer. Wish there was a diff company for wifi in my area, I would switch real fast.

I am happy with my internet thus far. No concerns as of yet. I do feel that it is much more expensive than cable for a limited amount of internet. Cable is unlimited internet. It would be nice if Directv had the capability also since I have that too.

Really Helpful And Respectful. Listened to me and helped with thing I didn't know. Thanks a lot. I Don't Know what else to say so thanks HughesNet for helping me enjoy all the net provides and thanks for hardly having any issues.

After installation, reception of live streaming programming from Sling TV was erratic. Called tech support and was told HughesNet did not do well with live programming. When signing up, was not told about this deficiency. I canceled the service within 4 days. Hughes waived the $400 early termination fee. However, was not happy the $59.98 was retained! More prominent disclosure would have avoided all this!

My problem is not with the installer, but with the performance of the equipment. I had Hughes Net before Gen 4 and it worked better than this. I later had Exede and it was much better then this. I went with Gen5 because I thought it would be faster then Exede. I can't even use Magic Jack because the upload speed is so slow. I don't feel you have lived up to your side of the agreement. Hope you can do something about it. Please contact me. Don

The customer service was fine. The service is not as good as I had anticipated. Continuous buffering, slow internet and the picture is often not a clear quality. It might be because of the internet speed. I'll take a few months to see if this improves.

When we went with Hughes we went because it was advertised as Blazing Internet!! 0GB is neither enough nor blazing!! Getting to watch 1 hour of Netflix and using 1GB is ridiculous in this decade. Very disappointed, as now computers are slow and Netflix will not show without interruption!

It is too slow. It won't stream movies, I can't even watch YouTube videos without it buffering constantly. It's so darn expensive and can't stream hardly anything. I wish it were a lot better. Can you make it faster? I wish you had more options.

It's irritating, you can't even get through a tv show without the service cutting out 8 to 10 times. Takes way too long to load. I'm not even trying to watch HD!! Also, it is suppose to be wifi. My phone will connect, but trying to go to a website, it just continues to be a never-ending load. I just cut off wifi to my phone and use my phone data. It's way faster!

Poor reception and connectivity. Bought your boost device and still horrible reception. Please send person to fix and secure better reception. Still have not received the gift card to offset the setup. Will cancel all service this week without a callback.

If you don't mind it taking forever to buffer a movie then you are okay, but it takes a few minutes. I had an installation date and they called the day before and changed it to three days later. The installer was late arriving by three hours and that was even after I got a message that he would be here at 9:15 am. At 11:00 am I called to see if he was lost and told he would be here in 30 minutes he arrived at 12:30 pm. The service is okay but it is not as fast as described when I signed up for the service and the video game quality is not as good as described.

A detailed letter has been sent to your customer services department regarding fraudulent activity in bundling packages with DIRECTV. Representatives did not correct the situation when informed of it. After reviewing the letter, please let me know if I can provide any further information.

Download speed is horrible! Takes forever to anything. Had a picture sent to me that was 800kps and it never downloaded. This is worse than dial-up speed. There is a function on my tv (sports guide) that took Seconds to work in my previous house that takes 5 minutes now! Horrible!!!

We are very pleased with Hughes Net Internet and service! The installation of our dish went well! The men were punctual, courteous, helpful and cleaned up afterward outside. Our Internet service is now better than with the last provider and their customer service is great! We highly recommend Hughes Net!

The internet does not work well at all. It is supposed to be fast and it is not. It doesn't work the Roku box very well either. With no more than we have on it, it should work well but it doesn't. Once my year's contract is over, I am finding another internet provider.

I have a streaming box and the buffering is so bad that I can't even watch it. When I stream with the computer, the buffering is better but I still get buffering. I called and there is only one speed. Perhaps my dish could be adjusted?

The tech that installed my service and dish dented my gutter and never said anything about it. He was polite otherwise but I was completely shocked when I went out and saw the dents. There is no mistaking where they came from or that it was him because my gutters are brand new and just put on the house a months earlier. Also just looking at the picture you can tell it was definitely his latter.

When installation was scheduled, I took a day off of work. Was to be here between 8 & 11. Had numerous calls with the company saying yes, he’d scheduled ~~. He never came and never called. I got a call at 4:30 saying he wouldn’t be here as his truck broke down, yet nobody knew that in the morning? The following Saturday, he was to be here between 11 & 2-/. Called from my driveway at 9:30 to say he was here. I rushed home to meet up with him.

Not happy because I'm not able to watch videos because the connection is very slow aNd I spend more time waiting for videos to upload then actually watching something. Very frustrating. I need to have a tech come out aNd figure it out but I'm out of town at the moment.

Modem was broke. Your customer service agent I talked to first time I called told me it was because of the weather!!! Not the weather, the second rep I talked to sent a tech to my house and my modem was bad! Still got charged money for that even though it had nothing to do with something I did! Now my internet is not working again!!! Not happy.

Good customer service. Helpful people on the telephone. On-time service. New equipment. Easy to read manual with easy to follow instructions. The serviceman was polite and nice to talk to. He made sure he cleaned up after the installation was done.

My service is much slower than I expected. I am not able to make any WiFi calls and find it takes a long time to load web pages. I am able to stream which is nice but my phone is very slow when connected to wifi.

I love it everything is good. It always logs me in right away, no stopping, right to the point. But I dont like it because I cant play online games with other people. If you could change that a lot of people will get it..

As far as service products go, this has to be the worst possible. It only works when you're on the line with customer support - & then it's works fantastically - you'll hang up & it all goes to horrible data service again. I just barely missed my cancelation; I believe I'll end up just paying the contract breakage fee... I'm beyond dissatisfied!!!! "How Dare You!" ~Gretta~

The entire month and week that we've had HughesNet has been horrible. It is constantly buffering and is very slow. I have called at least 3 times and still have no resolution. I would like to cancel as this is a waste of my time and money! 2/9/2020

I was told that you have high speed internet. It goes in and out. I was sick yesterday and had no internet for over 12 hours. Not happy. I am a heart patient and could not do anything on the internet. What was I supposed to do?

Dislike the service. Buffers a lot, was told it was good for gaming, it’s not. Been lied to since the start. Signed up for 30gig plan only on a 20 gig plan. Not switching now, don’t want contract to start over.

We experienced trouble with streaming. More buffing than streaming. Contacted tech support and he did something on their end that helped reception, but I have not tried to stream anything yet. Internet seems to load better but a little slow. Since this is a new service I will need to evaluate it further at a later date.

Last night I couldn't bring up Netflix, yet I had Pandora on earlier. Why? Who knows. On the call to the rep with my phone connected to the Internet, the call quality was so poor I had to hang up. This morning, everything is fine again. WHY? I tried to send a pic out to a few friends last night too, but it kept failing. I had to wait until I was driving thru Breckenridge today before they could be sent. Call me Dissatisfied.

She was very helpful. Is nice to hear more Spanish speaking operators. Thank you. Very polite and helpful. She helped me set my account online. Helped me with my payment. Very patient and professional. Very satisfied. Thank you. Hope I can have her next time if I have to call again. Thanks again.

Installation personnel very knowledgeable, courteous, and friendly. Professional installment of equipment performed at time of appointment. You folks have gotten choice people on your teams. Please keep up the good work and excellent service you have shown to me so far.

Left hole in interior wall. Drilled hole in attic that came thru exterior wall and left it. Cable from dish to house is less than one inch below surface. Can see the cable it in spots. Signal is weak and have hard time connecting.

If all you do is surf the web your speeds might be almost adequate. The speeds we were receiving were too slow to stream a movie. Started out ok with very little buffering but towards the middle of movie it was buffering constantly. We were getting audio and no video then the opposite. We received a new modem after 3 days then we tried to stream. We were in our 30 day trial and decided to cancel. We have went back to our previous internet provider Suddenlink.

WiFi is no good, extremely slow, in every room of the house. It’s worse in the bedrooms and both restrooms. I think I’m going on a month and no improvement on the internet. I’m thinking of canceling the service.

I have very slow and poor service and nobody has tried to resolve, all I have given is excuses and been told, "Too many people in my area trying to watch at the same time" and when I do get a hold of someone we always seem to conveniently get disconnected.

Service is terrible. Speeds are borderline illegally overstated. Price is way too high for services rendered. The absolute only reason I even ordered service is because I literally could not get anything else, I tried for 3 months. Screw your monopoly.

All of the employees I have had the pleasure to interact with are by far the best and most knowledgeable folks. Customer service representatives and the installer were easy to understand and answered all questions I had. My satellite internet service is excellent. All our devices were up and online before the installer left. Don't hesitate to sign up for Hughes Net!

Was told HughesNet much better than Viasat. We found Viasat to be very inconsistent. HughesNet is consistent, but does not allow easy connection to my DropBox account. Cannot see most of my files -- those I can see take forever to appear, then continue to buffer to play. Same true of many video clips -- even those attached to an email. Where's the help?

My wireless cell network (4G) is faster than HughesNet, it is so slow that web page browsing is difficult. Once I finish my contract I will be disconnecting the service. It is extremely expensive for service that isn’t even mediocre.

Because I was use to having a better speed it has made me really slow down. I believe it is due to the dish as I had cable before. It just takes a while for me to get use to the difference in the different internets. I am thankful for the internet at this point and time. Thank You.

The respresentative was very courtesy. Listen to what was being say, checked out what was told and took care of the matter. And document what was done and gave me a confirmation to make sure that if I called in again it could be easily checked out what had been discussed previously.

The technician was friendly and even showed up earlier than appointment time. Install was very fast and was prepared with tools to dig post to put the dish in the ground. Would definitely recommend our technician to all of our friends.

I am very pleased with my service and would recommend it to anyone. I can use my computer, iPad and not worry whether I have service or not. I also have great service on my phone. Everyone I have talked to has been friendly and helpful.

Phone operator when I signed up...was amazing. Answered all questions and set up install. Installers were on time...and wonderful. But the service is "OK" at best. Even using regular data, Netflix and Amazon Prime barely limp along. Help would be warmly received.

My internet connection is always going out what I have to pay for this internet and the Quality of the internet I would never got it. When watching a movie or show it’s always saying on my TV that the internet is not connecting. I always have to call and ask why my internet is non connecting. I always get from whoever I talk to says, "It’s where your TV is or the box is." We tried so many ways to make sure our internet working. Always have to move the TV. I’m not happy with the internet.

Very informative and courteous. The installer and the office who sent him were very helpful. He even came back on Sunday to finish because the cement around our post wasn't hardened enough to set the satellite dish. We would recommend HughesNet just as it was recommended to us. Of course, the TV advertisements didn't hurt.

Was told I could use up to a certain amount of services on it. Definitely not true, just watching Netflix and daughter on her tablet it slows both devices down and causes it to stream for minutes. And not sure if the app & website is up to date because it never seems to change GB and not reliable at all.

** internet with unhelpful employees. False advertising. Was told we could do everything from WiFi for cell phone to stream devices and it can not do either one of those things. We asked for help with trying to figure it out but keep getting passed along.

I called to cancel my cancellation as a friend gave me his info on an app that I could use. He said that the Internet was running slow here. I said I know, it always run slow. He sarcastically said, "Well ma’am, if it’s that’s slow why would you want it back." Very unnecessary remark.

The service is slow, which causes it to be blurry on the television. It may be at the beginning of the month and it is still slow. I have tried shutting the router off and on to see if it would make a difference and it did not.

The service is so slow we cannot stream a movie. 11 Kbps. You advertise 25 Mbps. Additionally, when using our phones for Wifi calling, it is spotty at best and goes in and out of service. We are very disappointed in the service.

The agent was GREAT, she was so nice and solved my problem. She was very patient with me while we went through the process of solving the problem I needed help with and did really good job doing it for me.

My HughesNet installer was on time, courteous & professional. He discussed our options for placement of the dish, installed it and explained the functions of the unit. I am totally pleased with all my interactions with HughesNet to date.

Internet is extremely slow and rude customer service. I’ve called several times to see if they had a solution to resolve this but so far service still sucks. Hughes Internet is pricey and they should offer service that reflects their pricing. I called tech support and the customer service tech was very nonchalant, it seems their no resolution.

Have only had Hughes Net for short time. Too early to say just yet. Not sure the modem/router is located in best place for proper service throughout the house. Am having streaming issues with TV, very slow Iphone, etc. Will pursue more centrally located position for modem/router, booster options, etc.

It goes in and out and sometime during movie watching or show, it takes long to stream but once is in is on and off but still is good for home and you cannot take it with you in your phone as they claim but still one of the best and I still recommend.

My wifi speed is extremely slow. Maybe even slower than dial up connections. I knew that it wouldn't be as good as broadband but my mobile data service is faster than my home wifi, I am just really disappointed with the internet service altogether.

I thought it was guaranteed 25 mbps. CenturyLink only gave me 10 mbps but I haven't noticed much difference. Actually when watching a video or TV show it stops every few minutes for buffering. Not happy with the speed. How can we speed up the downloading?

Delay in signal is not allowing to watch internet TV such as Hulu. I had a better experience with Verizon DSL with 1.3 Mgb speed. Another problem is the fact that residential account does not allow to open ports so the cameras could be accessed from outside.

I am so unhappy with this service. I will go out of my way and stand on all hilltops and every person I talk to I will tell him how terrible of service it is. I've called three times to have a corrected. They say they reset it. And then it'll work fine. I don't have enough. Internet service to even download anything to my TV..

Installation was so quick and our installer was so courteous. We live in the desert and this has been an answer to our prayers. Highly recommend HughesNet. We had a WiFi jet pack before that we had to turn on and off and watch how much we used. Not now.

Installation was done, and service has been 100%... no lapse in feed from satellite. We are very pleased with HughesNet! We would recommend HughesNet to everyone. This internet service is 1000% better than our previous internet supplier!!! Our installation was done by Jarred.

Have had several days of slow internet speeds. Also, the IP address is from a different state so I can’t get local channels on my Hulu account. Tryouts not to watch live tv through Hulu is terrible also because the upload speed is too slow.

The installation was very thorough and the installer was amazing. My problem is that it doesn’t work. I can’t watch any videos, it just constantly buffers so it really doesn’t work well and on our cell phones, it work a touch better.

I am not happy with HughesNet! I cannot watch a movie without it buffering. I have called and complained but no fix. Lots of excuses but that’s it! Wish I had stayed with Suddenlink and I hate Suddenlink! I thought that satellite would be great but it’s not. If I was not locked in I would cancel in a minute!!!

Serious lag in connecting to anything web-based. Many times I can't even connect, as it times out. I've upgraded from your older satellite and service, and this upgrade, in my opinion, is not worth the cost, especially after the hyped advertising regarding "fast" internet. This 2nd experience with HughesNet is disappointing at least, and totally unacceptable, and, at $80.00 per month no less! I wish I'd never re-upped for the new "Hughesnet"..what a waste.

I was not thrilled with the installation. He came into my house with dirty shoes on, he then " talked me into" installing it where I really did not want it. I was told that I would have enough to run my security system, already the internet is running slow.

I have a review. Was never contacted. Internet started working better after a week or two. The first few weeks not able to watch one tv much less two. Never received promised gift card. And guy just tried to sell more when I couldn't get internet to work after set up.

It keeps buffering in and out, can only have one thing hooked up to internet, doesn’t work well with cellphones period WiFi, calling people can’t hear you no matter where you're at in the house. It’s just a rip-off.

It took two weeks and talking to three different agents before the last agent solved the problem and handled all of my concerns. It should NOT have taken 3 calls and 2 weeks! I would have canceled my service except for the last, very competent, agent to have me continue my service. It should never have come to this.

I have had problems with my Internet from day one. It is extremely slow even with Hughes Net Internet. Supposedly I’m getting some updated equipment. Will see if that fixes the problem. Outside of that your staff was very helpful.

We have had Hughesnet for about a month. The installation went well and the equipment looks good too. The speed is marginal for TV. Sometimes my ROKU loads and sometimes it doesn't. I realized I might have some difficulties due to speed and latency so am not really disappointed. My computer runs good enough on it so for now I am OK. When checking my usage though, the GIGS seem to add up awfully fast.

Our installation was great, with a very friendly, knowledgeable, and helpful installer. The actual internet service is pretty disappointing, I was hoping for better. It is pretty slow most of the time, during the week. It doesn’t work for WiFi phone calls, and is a continuous pause the start, then pause and start when trying to stream even short videos. Then the weekend arrives and the speed drops to crawl speed. My computer often times out, waiting for our turn. I couldn’t be more unhappy with the weekend connection, especially in the evenings. I hope there is a way for Hughesnet to increase bandwidth in this area. It is presently unacceptable on the weekends and disappointing during the week. Thanks.

My internet connection is very poor since day one & I called & the person I spoke to said something about the weather in Washington is bad & as of today my internet is still poor so please help me with it.

Internet is spotty, stops, disconnects, little service, bad connection, shows and movies are often blurry and almost always we can’t connect. We are simply not happy so far with this service. About 75% of the time the shows and movies stop and have to reconnect every 5 minutes.

When trying to watch anything on the Roku it keeps buffering. My son can't use the wifi because the signal does not reach his room. Sadly I'm stuck now. So disappointed that I choose them. Wish I did more research and checked out a lot more reviews before choosing them.

The installation was well done except where the location of the wire coming through the inside wall. There was no plate installed and very low to the baseboard. Otherwise, the dish and wiring to the dish was well done.

Was not able to use for most of my games because they were multiplayer. Also, I had issues with live TV freezing and continuous buffering. Also had trouble with the loss of programs and had trouble watching my recorded programs.

The speed I am receiving is not the speed I was promised or as advertised. Can’t even watch a YouTube video with delays. I understood from the beginning I would not have the speed to play p2p first action shooting games etc. Does that include poker sites? Either way my signal is so bad I can not even watch a YouTube video without the spinning wheel of suck.

Internet is slow, can’t even watch Netflix or Amazon prime videos cause it is so slow. Don’t even try to use it on my phone cause it takes forever for anything to load. Internet sucks, would not recommend to anyone.

The internet is always slow. We constantly get buffering on everything for several minutes. We barely can go on the Internet or do much of anything without it buffering, skipping or say "It's loading, please wait!!" It's very frustrating!

The satellite dish was placed in an area that was not safe for my grandkids. It was 1 foot away from our deck at the end of the house. It needs to be moved and since we’ve had the service we’ve had very poor quality in our movies and spotty reception, very unreliable in the evenings when everybody is home and buffs every 2 to 3 minutes.

Ordered with Dish network. Wasn’t told about data caps and the service was horrible. Couldn’t even download the Hughes Net app. Overpriced for the results. Will go without internet before I ever order Huges net.

We can only stream TV shows or movies for a few minutes at a time before it stops. Some days are better than others but it gets quite frustrating especially when we only have one device streaming. We understand this is satellite internet but we did think and we're told that this would be perfect for what we intended on using it for.

The internet is super slow so upset I got into a contract with them. Kids can’t even play on the phones, I feel so bad for them. Takes hours to download new apps on their phone and almost impossible to watch videos on YouTube.

I had higher hopes for internet speed. I find that music and movies while streaming have many pauses to stop for buffering. Service is good but connectivity speed is just so-so. We are happy with our data usage and that seems very reasonable.

Installed quickly and service is so much faster than what we had. Can’t get broadband where we live, so have to use satellite. Was with another company for years and decided to change. What a difference! So happy we decided to switch!

When I orders this service I was told it was far better than Mediacom with faster speeds. It had been installed less than 24 hrs with A LOT SLOWER than what I had plus it buffered every few minutes. If more than 1 device was connected the buffering time was GREATLY increased.

Amazing Experience. Customer service was outstanding. Love the service. Always people friendly and customer very satisfied. Guaranteed to be a return customer and will recommend to a friend and family and amongst others that will love and be returning customers and possibly new customers.

Installer was great. I am a little disappointed in the response of the Hughes internet connection. It seems a bit sluggish. We came from cable and maybe that is the difference, but the response time is quite a bit slower.

I've Never had Internet with good connection like I've gotten from Hughes Internet. I live in the Country and I have 25 Trees in my yard and all around me. I was scared they couldn't help me. But the service tech was SURE of IT. ☺☺

Problems with email within 24 hours of install. Unplugged modem, waited 30+ minutes, plugged back in and email was restored to normal use. Thunderstorm occurred 2 days later, no email during storm duration about 10 hours, unplugged modem again, waited 30 minutes, plugged back in, email resumed to normal usage. Worked well until next storm, repeated procedure. The internet service used previously never had email interruptions. With one speed for both 2g and 5g, my current opinion is that I made a poor choice selecting Hughesnet.

My WiFi is extremely slow not better than Cox at all!!! The technician who installed my equipment stole my lock and I complained and still haven’t received feedback! This company is very poor in customer service! I will never recommend this company to anyone! It’s 2020 but your product is still stuck in the 90s as far as WiFi capabilities.

The WiFi sucks fat **. My Snapchat stories never load, my instagram gram takes forever to load, when it does you can only scroll for like 4 pics then gotta wait 5 min, videos play only for 2 seconds at a time. When I stream videos on my tv, ** does the same thing. Y’alls WiFi eats ** straight up. I’m only with y’all cause there’s no other option right now.

My internet is extremely slow and I’ve tried several times to have you guys fix it and nothing has changed. When I first agreed to getting your service the lady told me that your internet was fast enough to stream videos online, I can’t even watch a 30-second clip on Facebook without having to wait 5 minutes for it to load.

This was THE worst experience EVER! Your people are the rudest I have EVER encountered. I could NOT get my point across to your representative and he would NOT listen to me at all. I would NEVER recommend you to anyone!

When watching a movie you watch 30 seconds and wait two minutes, watch 30 seconds and wait two minutes. If you can’t fix it, I don’t want it but it’s too late for that because I had to sign a contract so no matter what I’m screwed either way.

You cant even get the address correct? Quigg is my old address and I verified my Chico address twice on the phone call. Your phone rep was great, but as a company, you offer terrible service. I never want to hear from you again.

My son doesn't get good reception in his bedroom. He has to sit in the next room to get internet on his laptop. Therefore we would rather not even have your service. Please help us out with any suggestions you might have. Your technician was not much help at all!!

Absolutely terrible service. Constant buffering. I couldn’t even send small videos via text from my iPhone. Photos took forever. I called 3 times the first week. No improvement in buffering. I would get kicked off of Netflix and others like that or they’d buffer for several seconds to minutes. I was misled from the start. I asked and was told absolutely no buffering problems would occur. Two weeks and I had to get a good system set up from another company. Even with all the problems, I had to pay the full $400 to cancel. I rarely fill out these type of reviews but I am disgusted and also sad by the falsehoods that HughesNet gave.

Rarely have service. If we have more than one device connected at once we constantly get an error message or constant buffering. Can't connect computers and watch tv at the same time or we have poor service. Made to sign a 2-year contract with horrible service and not that great of customer service.

When streaming movies (which is what I purchased the Internet for) its fine for a while and then it loses connection. The movies buffers a lot, but because I'm under contract there's nothing I can do, but take it for what it is.

Can't pay my bills online, they time me out because the connection is too slow. Ridiculously slow. Haven't been able to connect to my printer since I got the service! I have had internet since the beginning of time, it has NEVER been this slow! It is UNACCEPTABLE!!!

When I talked with the person about getting internet and how much did I use the internet. I said that I used the internet on my phone constantly and then I watched Netflix All the time, that I never watched anything else. She told me that 20GB would be enough! Well I used all my usage in 15 days and my internet on phone has slowed down to nothing and my Netflix has slowed down so low when I do get a movie to come on it goes off and on and restarts again!

We have problems with WiFi connection and streaming video is very poor. Even with Dish Network we have to wait over a hour for our On Demand to download. We are considering either going to another service even though we have to pay a penalty for breaking contract. Customer service has failed to respond to our calls. Very disappointed.

Not a strong signal. There is not a clear picture. l thought Viasat was bad, not as bad as HughesNet. I don't like texting so why don't you have a number to call instead of texting. I think you as a company use phone or is phone in another country.

Chatted with representative concerning internet has not worked well at all since it has been connected. Can’t stream a movie or show on Netflix for over 5 min without being kicked off. Can’t play a game on my phone while connected to wifi only. Was told they are showing a storm message and couldn’t get past there. I explained it doesn’t matter the time of day or the weather it doesn’t work. Was told I would have to call back when it wasn’t storming to figure it out. Meanwhile I pay for a service I am not getting. It has rained everyday since then.

I have been trying to reach customer service for over two weeks to no avail. Very dissatisfied! Each time I call the number it keeps asking the same thing over and over. The automated system is horrible. The technician placed the modem in the washroom and the reception is very poor. I need to speak to someone.

I’d rather have my At&t dial up and overages. At least all my content played. I was promised reliable internet and that is not what I’m getting. The satellite dish is directed at my house. Let’s hope I can deal with this for the next two years.

There is no information on your site that free 200 international call minutes are only to landlines. As most of the people in the world are using these days cellphones this is useless. We run small businesses from home. Your installation technician told us that we can use your phone service to send faxes, which is not true! We transferred our existing number from AT&T to Hughesnet, and our account with AT&t was closed. Now we have to get a new AT&T phone service and pay for installation and activation again!!!

Service was horrible. Internet never worked! Called in. Customer support blamed the weather. Never would send anyone to come look at it. Ended up cancelling service to go with a better company. Refuse to pay for the service since it never worked.

So customer service isn’t horrible, but the actual service is. Haven’t gotten anything over 4.5 mbps, despite being told they were seeing 20 plus speeds. I don’t even have the speed to do a backup on my phone, the service itself is horrible.

Great customer service. I live rural area, hard to get services. Glad I made the call. They were very prompt, showed on scheduled appointment time, installed, very happy got my internet. Thank you, would recommend anyone to give them a try.

6 times your company was here. 3 hour window each time. That’s 15 hours of my time wasted. The the last visit 3 hour window 8-12. Tech shows up @12:15 here until 3:00. That’s 8 hrs of babysitting and a wasted day for me. Moved the dish from roof to backyard for better service and do not notice any difference. The lady I talked to on phone after service was done to me just didn’t even care now. I’m in the people service every day and the old saying is if you don’t service your customers someone else will.