HughesNet Reviews

I have experienced slow internet speeds for two months now. I called in over a month ago and have called and promised call backs to no avail. Spoke to multiple supervisors and promised a resolution. I am very upset because I had someone the other night and it was raining so they told me to call back later.

We did not realize that we were resubscribing for a new 2 year contract when we moved! We were very good customers, never late on our payments for the entire contract. Now that we felt we need to move on we are going to be charged for the 2 year charge. That gives me a very bad feeling for your business!

I don’t think HughesNet internet is a good fit for our family. We pay for the most expensive plan and the 50g only lasts 1 day???? We are going to search for a better provider to satisfy our streaming needs.

When we get a signal, it is not as fast as the DSL service we had before. Approximately once a day we get a “Can’t find server” or “The network connection was lost”. When my grandson was playing Minecraft it kept buffering until he changed a setting so it wasn’t as high-def.

We switched to HughesNet because our previous service was not working. Hughes net was even worse. We would not recommend them to anyone. We have long buffering on almost every show we watch and are only able to watch one TV in our entire household. I have tried to send this 3 times and 3 times it failed to send.

Internet speed is very slow and when watching a show it buffers a lot. It's pretty expensive for the kind of speed it has. Not sure whether keep it or pay the fee and cancel, afraid of going higher and pay more but still have a poor connection.

This is the absolute worst internet service I have ever had. I am highly disappointed because I expressed to the sales person when I initially got the service that I needed it to work well because I work from home. My business depends on it. He assured me that I would not have the problems I am having now. He was wrong. I'm EXTREMELY unhappy.

Not real happy with my service. The gigs that they sell me are not keeping up with what I do and I do very little. Can’t wait for my subscription to be over. I would not recommend HughesNet. I do not download movies. I just play a few games but I do download a few sitcoms and old shows.

We specifically asked the sales representative if the service was affected by weather as we work from home and we're told "no - technology has advanced to the point where that is no longer an issue." The service was always slow but when we had a few drops of rain it disappeared altogether. We were also told that there would be a two week trial period where we could cancel the service with no charge. After spending over an hour on the phone with a representative this eventually happened but was a real struggle.

Very helpful and knowledgeable on what I needed to do to redeem my gift card, I started out chatting with customer service but while chatting we were disconnected and they immediately called me back. I was surprised because usually you have to return the call therefore getting a new rep starting the process over. It was resolved.

We used 18 GB our first month on a 10 GB plan so I upgraded to the 20 GB plan for the second month. Two days into the second month of the 20 GB plan, our usage profile told us we already used all 20 GB for the month with 29 days remaining. We now have slow internet for the whole month and I am not buy $75 worth of GB tokens. This isn't right. We weren't even home one of the first two days. Customer service add two free GB's for me but this does not solve the problem. I was hoping for answers when I called.

I did not request a technician he just showed up today, last month he came out because we had an issue but it was not resolved and I called back to let you know and that we could not understand him and to not send him again, well the same technician showed up today and still did not resolve the issue. So it better not be on my bill because I am not paying for something that doesnt work. Also when the tech asked my son to see if it works and he saw the error code he just left.

The service was very terrible. Could never get service or connect to the tv or anything. We couldn't watch on demand and couldn't watch videos on our phone. They were always buffering. All and all it was very bad service. Would not recommend it to anyone.

HughesNet 30 Gigabite Plan. My HughesNet installer came quickly and did a great job listening to what my needs were and made the installation accordingly. We have been satisfied with the speed and stability of the internet connection thus far. I also appreciate the video data saver which helps me stay within my data plan.

Hello, I recently replaced my DSL service with HughesNet and I have to say I'm not impressed. Instead of constant low speeds, I've got moments of blinding speed followed by solid minutes of little to no connection to the internet at all. Streaming services, video games - nothing performs well. During poor weather, I have no internet at all. Honestly, the only time I have decent internet is if there isn't a cloud in the sky. I'm definitely thinking about switching providers YET AGAIN!

The streaming speed that I was quoted was around 25Mbps, which should be fast enough to stream videos. Unfortunately I am getting speeds about 100 times slower (around 25kbps). Too slow to be useful for streaming. So slow I cannot even connect my work computer to work from home. Service call said everything is working well and there's nothing to increase the speed. I would definitely not recommend this to anyone. As bad as dial up internet.

It's okay but could be a little faster. When I am on late in the evening I noticed that the service was running very slow. Not sure if it's because the satellite is next to my DirecTv satellite or why. Can the speed be checked so that when I have more people visiting their tablets will not be running slow.

Internet connection isn't all that great, will be watching a show on Netflix and will kick us off and most times will not let us back on, or it will just sit there and be 'loading'. Phone connection isn't great either.

When I signed up, Hughesnet CSR said I had 7 days to cancel and be refunded the initial fee. I was unable to stream movies with the system. Movies buffered every few minutes. It was painful to try and watch a movie. I called to cancel in 7 days and they said they wanted to try and fix it. I agreed. What they did that night didn’t help so I called to cancel the next day and had to fight to get out of the contract even though the system was unacceptable. They didn’t honor what they said about the initial fee. I felt they were very dishonest. Will not recommend to anyone. Will discourage others that ask me about Hughesnet.

Buffers all the time. Netflix, Dish, and anything and it's always the same. I call and get someone that's always glad to help, "So sorry of the problem." Make some adjustments and assure me everything good. I start up Netflix and it's buffering once again!

Worst CS I have ever dealt with. They claim they have 25Mbits but don't expect more that 1Mbit on a good day. Don't expect to stream movies from any online movie service, won't work. Netflix just refuses to try to stream due to less than poor bandwidth. For HughesNet to prove they have 25Mbit download they require you to use their bandwidth testing program. Someone that I know that works for hughesnet told me the way they prove to you they are providing you 25Mbit is they clear a direct channel by bumping others off. Best way to describe hughesnet can be summed up with just three letters. POS.

The internet quality is terrible. Yes, I may be getting 25mbs however. I can’t even watch a movie cause it buffers the whole time. Even if I’m just web searching it takes a while for the web pages to load. I completely dissatisfied with the service.

Didn't know I could have had the dish mounted on a pole. When I called immediately to the office I was told I signed the contract and that was that. If I want the dish mounted on a pole I would have to pay $125. The dish was mounted on my house that is getting repaired. I am very dissatisfied with the customer service.

The service has been very disappointing. I am unable to watch a movie or listen to music without anything pausing. I can turn off everything in the house except one TV that I am using and I will not be able to even finish a movie without it buffering 100 times.

I signed up for this because I was mad at the cable provider for another rate increase. This is one of the worst decisions I ever made. We had been using ROKU instead of Cable TV, which I told the salesman. He said we'd be fine. What I didn't realize that one movie can use 1-2 Gb of the plan data, which will run out in short order. Even with cutting back on a lot of other internet usage we had been doing, we won't make the month, even on the 20 Gb plan, and to go to a higher plan puts me back to what the cable provider wanted to charge. We're pretty much down to only necessities on the internet, and dusting off old DVDs and VHS tapes when we need entertainment.

Not only can I not get enough data for a month, your download speed sucks. When I asked about the amount of data (10 G) I was asked what I did online. When I said "Some You-tube, a computer game and e-mail." I was told that it should be fine. I have since upped my service and still probably will not have enough for the month. On top of that, my download speed runs about 7 mbps and on the day after my payments it was running at 1.7 download and 0.0 upload. I call that breach of contract and I want out of this overly expensive mess. I was told 28 mbps until I reached my limit. That is not what I am getting. I get better download from my phone's 3G. I was roped into a contract for services not received. I will not recommend.

I emailed Customer service about disappearing data and never got got the courtesy of a response. I guess just a black hole??? I also did a survey about that email, which I never got an answer to and asked to be contacted, which never happened> I guess they just really don't care.

After having cable internet, I must learn to be more patient since HughesNet is a little slower. It takes a little more time to make connections. It is amazing though that there seems to be more gigs than I thought there was going to be. I must be patient and adjust.

I believed your advertised speed of 25 mbps my service at best is in the kbps range. Called 2 times and still lousy internet, being a person that likes to stream this stinks, went from the pan with Suddenlink to the fire with Hughes Net, believe me as soon as I can ditch your service I will, I will say this! During the morning sometimes it would hit into the mbps. Unfortunately I'm usually not home in the early day, so this internet service is almost useless to me, if I could break this contract I would without filing a lawsuit.

Installation experience good. Streaming and reception (both phone & data) spotty on windy days and when streaming Netflix (cuts out repeatedly).. Price for data amount about 4x what it was with cable. If there were options we would exercise them.

My problem was I had an issue with the internet and they came out said they fixed it but it's still not fixed. We try to watch movies on demand and it keeps I think it's called filtering I'm not sure but it doesn't in the middle of the movie several times and on my computer the internet is so slow. I want somebody to come out here and fix it. They told me on the phone the first time I called that they were going to send somebody out with new equipment and they didn't. They sent somebody out but he didn't put new equipment in. You might as well say we're still without internet.

The internet you provide is very slow and sometimes doesn't work at all. The technician was kind and had to reposition the satellite, which I thought odd as I had just had it installed 2 weeks prior.

Tech. Person showed up a few hours early and explained everything in detail. The request he came out to do was explained why he could not do the job. Hughes do not cover outside wiring and all connections are waterproof and he checked and cleaned connections. Explained if I were to get a covering for the wiring Hughes Net could send a tech and put the outside wiring inside the box. Did a very good job and was very professional.

Internet goes in and out and is slow. Netflix works poorly, same for Amazon works poorly. I am thinking of dropping Hughes. I do not think that this is a good internet. It is only good to check your e-mail.

The individual went out of their way to help and I was very frustrated when I called. He calmed my anger and helped resolve my issue... good job. I would recommend Hughes now where I wouldn't before.

I am sorry to say I hate Hughesnet. It is unreliable. The signal gets lost 50% of the time and I have to reset my modem at least 5 or 6 times a day. I only have it because I have no other choice where I live. I had hughesnet years ago and it is no better now than it was then. It is way more expensive than its worth...as soon as something else becomes available I am switching. In the meantime I'll just keep on cussing Hughesnet. I do not recommend this to anyone!

Seems to be very slow and hard to watch videos without them pausing and loading. Not at all what I expected the service to be. I thought we would have stable, consistent internet with at least enough speed to be able to generally use the internet.

When ordering Hughes Net I was promised fast speed. I have the slowest speed and unable to even watch anything on tv. This was not as promised and I am not happy. Please call to help figure out the problem.

I have had slow internet since it was installed. I cannot watch Prime, Hulu or many other channels thru my Roku. My Roku says I am only getting 2 or 3 mbps. 4 times on the phone with these people and each time they say I am getting 30 or more mbps. If that were so why can I not watch Prime or Hulu. Also my internet is slow. I asked them to send a tech out and they said it would cost $125. Why do I have to have my satellite equip checked when I have never received what I am paying for since day 1 and I have only had it 30 days, This company customer service is awful.

First call was told credit would not be run and it was. Couldn't answer basic questions about costs associated with potential issues with the service after signing up and ended the call only to find out he lied about lulling credit. Called back, was assured credit was not pulled, answered questions I had initially by misrepresenting cancellation policy and options if service was slow - agreed to sign up and service has been horrible. Called twice to cancel and getting runaround. WIll continue to try and cancel. I feel like I got completely duped and you're using the cancellation fee to hijack me into keeping the service.

Called because I couldn't afford to pay as much as I was paying...they helped me...they were very courteous and helped me with all my requests...very nice person..get my bill lowered. For now I am happy with result..would be better if it were free.

We can’t watch On Demand movies with Dish without constant buffering. The Wi Fi on our phones is no better than it was before. If this is as good as it gets, I’m going to have this ugly thing removed from my house.

My roof has been leaking in 2 different places since the technician installed the satellite on my roof, it has been very difficult to get him back out twice to try and fix it and it is still not fixed, so I'm in the process of filing a lawsuit against Hughesnet.... I am very disappointed and dissatisfied.

Can’t watch Amazon Prime, YouTube video slow, Netflix slow, very poor picture quality. Would not recommend to anyone. Tried to submit this and it kicked back so here I am trying to be nice without cussing.

We had the service for less than a month and literally had to wait for our tv to buffer every 5 seconds and when we called the customer service was the worst. Just because someone doesn’t call every day to complain doesn’t mean we don’t have issues. We kept giving it a chance and instead we’re told to pay $400 for early termination which was finally waived after being on hold 50 minutes. Never again.

I am being told by your reps that the 20 GB of data per month will afford 280 hours of TV, 30 hours of movies on streaming, 10,000 pages of viewing on Google and 60 hours per month of FaceBook. Please explain how in TWO DAYS the 20 GB were used?? 48 hours - March 3rd and 4th the data was gone and I can guarantee you that the TV was not on for 140 hours a day, we did not watch 15 (or more) of streaming movies and still have time to use Facebook 30 hours per day as well as Google 5,000 pages per day. You have a problem and need to rectify it.

I thought that the speed would be faster, however the speed between Gen 3 and Gen 5 is the same slow. Your Ads state that Gen 5 is fast. Ok. Why is mine slow???? I got the new Gen 5 with build in stuff. I am disappointed on the speed. When I checks the speed everything was fast but somewhere between the dish and my computer it is not fast.

We called today about the Buffering situation & it’s still not resolved... We on had the service not a week yet and there are Issues???? The gentlemen Patrick I spoke to today was very Professional as well as attentive to our issue but it’s still not resolved. Not happy at all Hughes Net????

We were told the speed would be fast & no buffering would occur, but we have only experienced extremely slow service & continual buffering. We are very unsatisfied with this service & will discontinue it once we have enough money saved up to do so.

I do not know this company but have received many email obviously intended for someone else. I have reach out via telephone and email several times to explain the problem and asking to be removed from the list to no avail. I have tried to contact the company as a courtesy as they may not be aware of their mishandling of customers communications. My efforts have fell upon deaf ears.

Our WiFi is very slow and we use up way too much data way too quickly. We only use wifi for our TV with Dish and can't hardly watch a movie without it buffering the whole time. I was told we would have fast internet and it's not even close.

We are unable to stream Netflix without continual buffering. Nothing else online. I was expecting better streaming capabilities. I have tried streaming all hours of the day but this seems to be a round the clock problem.

The service is horrible, I can get better service with my mobile hotspot???? The internet is very slow!! Wish it had faster speeds especially with the price you pay! Very expensive service for poor internet!!!! When I called the operator that answered said it was great internet. I guess you have your service people telling false information!!

Have much more use from our service than expected for 20 G. This satellite service is much better than it used to be. Being able to track use is very helpful in planning movie night, etc. Still able to use online accounts, etc as well. Always a plus.

Will not recognize my login, DDS, password, etc for sign in to pay bill. I have tried to sign in/register. The HughesNet tech that installed the dish help set up everything (user name/password and security questions, etc) a month ago and your firm's website still does work properly. I am very very frustrated!!!!

The signal for this service stinks... it works when it wants to. I've called and had them send another signal. It worked for a couple days then now that I'm locked into the service it doesn't want to work.

We can't play any games online and our phones and iPads do not pick up the wifi. If I'm paying for wifi we should be able to enjoy all of our gadgets with ease. I hope this can be corrected or we will terminate your service.

I pay for your “top of line” service, yet I cannot watch a movie without it taking 2-1/2 times longer. I Will cancel if not fixed. Slowest internet ever, did I tell you it was slow, cannot do my work without taking twice as long.

The download speeds I have been experiencing have been ridiculously slow. I was NEVER advised that the service was going to be as slow as it has been. I was told at the time I signed up that the service would be comparable to that of Spectrum. It’s not even close. It’s really unacceptable.

We have trouble streaming Hulu and Netflix because it keeps losing connection but if I could I would change it. My grandson needs it so I'm stuck with it for a while unless you can make it better than what it is now.

Terrible reception and scrubbing. Telling everyone I know, not to use Hughes Net. Signal is awful and customer service only asks for more money to Help with reception. Every time the wind blows the signal is lost. I would cancel my contract, but they fraudulently sold me a product that is worthless.

Our old DSS internet was never was very reliable or fast. When I bought a Ring doorbell, it didn't upload fast enough to get a signal from the doorbell to our phone. HughesNet has been reliable and works much better all around on our devices and the Ring doorbell works fine. Without access to cable outside the city limits, this was our best option.

The satellite dish was too large for my HOA requirements and the tech did not place it where requested. Consequently, I had to switch back to my previous service. The 20 G did seem a little slow as had 5 G previously. The tech was very professional and if it hadn't been for the poor placement which I didn't see at the time I would have continued the service. The tech arrived on time confirming his appointments.

The internet is very bad. It has very slow service and I can't even download a picture from family. I'm not sure what I'm paying for because I sure can't use it. I was told downloads would be quick. Seems it was just one computer. I've never had such slow service. I can't even use the WiFi for making calls on my cell phone. I haven't communicated with family out of state from home. I have to go to the library and use their internet service. What am I paying for? I feel like I'm getting ripped off.

This has been the worst experience I have ever felt with. Hughesnet is worse than DirecTV. We are extremely unhappy with your service, we still have terrible internet from day one. Over a week ago I was promised that a service tech would come back to fix the issues and not one word, no phone call, no tech, nothing. I am so sick and tired of calling in to your service center and getting the runaround and lied to yet I need to call again to find out where my service is. We are so disappointed that we switched. We want to go back to Dish. It at least worked.

When streaming one show on one TV in the house, we experience buffering approximately every 1-5 minutes. There is no other use of the Wi-Fi at that time. It’s extremely difficult to watch shows/movies in this manner. We are unhappy and will look for better internet providers as soon as it becomes available in the area.

I was promised on limited service, yet I rarely have service at all. I think I paid a bit too much to have such service as this. I really think something should be done. I feel like I’m being robbed. Please consider looking at this or adjusting my bill.

I have registered my account SEVERAL TIMES, but keep getting reminders to "...register your account..." in my email inbox. WHY???? I have some SERIOUS doubts that you are really trying to provide a credible service. How many times must you be notified that my account is already registered?

My Internet service is very very slow and the telephone sometimes does not work at all. I do not know how to explain it but I am very unhappy With the service. I would like to see someone come and fix it if you can.

I was very happy with the guy who installed my internet. He did a great job. However I am very disappointed in Hughes Net. The internet is very slow. It’s basically impossible to stream any videos. Any downloads I need to do is also almost Impossible as well! I would not recommend Hughes net.

I am a network security person, I need speed both up and down, they sold me 3 megs but delivery is much lower. I will complete my contract then leave as I opened a ticket the first day about it and they never replied except telling me I am at 90%. I am at 5500 feet so I should get better speeds but this is not even close. Next is the 5 Gig limit, there was no information of a cap, just a warning days may be choked due to use. Very dishonest sales practice. Run from this service if you can.

Hopefully this can be corrected! Have somebody call me please! Experience is not enjoyable, enjoyable. Would like to Talk to a person about this problem. It does reloads sometimes every 2-3 mins. How about the modem? Is this working right? One tech person did Adjusted it online A week or two Ago!

Billing or just to check the status of my account. I was not able to get into the account so I have no idea about my usage. If I'm not going to be able to check out my account please help me get out of this contract that I have.

I am having a lot of trouble with the wifi on both my iphone and my ipad. It is very weak and sometimes does not work at all. I have talked to someone there in technical but nothing made any difference. In addition, I am paying more per month than I was led to believe.

The internet is super slow. I am the only one connected to the internet in my home and I have to wait 2-5 minutes to watch a .35sec video. I do not even try to watch videos on Facebook anymore because it is annoying how long I have to wait for a video to load. I’ve called multiple times and the service is still too slow. It is ridiculous what is charged for such terrible service.

Very slow internet - and expensive for the speed of the internet. Very hard to watch Netflix. Installation went well, would not renew Again. When trying to watch movies it get interrupted and the internet connection just keeps buffering. Even had a hard time filing my tax return because the connection is so slow.

Very slow. Not as advertised. Goes out in foul weather. Very expensive for the service that is received. The installer was very efficient. Did a wonderful job installing equipment. I am unhappy with the internet service though. I expected more.

I'm very happy with the service and the attention they give me when I call. During the install everything was very simple and very well explained to me by the tech installer. He went thru step by step just how I needed it to be. I will be more than happy to recommend it to anyone.

Even though we live off grid in the middle of the woods, we have internet!! AND a landline!! My children are a bit relieved as they can contact us now! Yay HughesNet!! We also rely heavily on YouTube videos as we are extremely new to the off grid, homesteading life!!!

Poor reception 75% of the time, almost constant interference, reloading, etc. It doesn't seem to matter what the weather is, clear or cloudy, windy - it does it all the time. The internet is VERY SLOW, it is frustrating! And now that I am trying to submit this poor rating, I keep getting "reception lost" failure to end, try again.

Let me address the service first. It’s very slow, to the point where things do not load, shows OnDemand buffer continually until I give up. The WiFi is so weak I cannot use it to talk on the phone. Thankfully I have Verizon, because otherwise I’d need a landline through HughesNet which costs $20 a month, and also relies on the poor WiFi service they provide. Which brings me to the price...$60 a month!!! For terrible service, and when I call all they can say is, "your speed is right where it’s supposed to be, which is 20-25 mbps". But when I’m trying to watch a movie it says between 3mpbs and 5mbps!! So I have to disconnect devices from WiFi so other devices can work. Which brings me to the commitment. It’s 24 months!!! Regardless of bad service, and this is THE ONLY GAME IN TOWN where I live. So if you have other alternatives, DO NOT GET HughesNet!!

I just got my service hooked up last month and it worked fine for the first month. Now it's constantly lagging up and I'm getting alerts that my service plan data is almost up when it shouldn't be. I haven't used it enough for it to be up already.

The quality for the money is not there. POOR reception. How many ways must I put it that it sucks? You need a cell phone booster included with your equipment. A signal booster for internet connection only makes sense....unless, of course, it's all about how much money this company can make instead of the quality of service.

I've been on Hughes Net for one (1) month now. So far I have found the system to be very inconsistent, especially during rainy weather. During rainy periods the throughput often comes to a complete standstill. This happens even with light rainfall. Even during clear weather the operation varies. One moment you're getting excellent service, the next moment you're dragging.

The internet is extremely slow from the first day I got it and forget about it if it's cloudy drizzling or anything at all. I'm very disappointed and it really isn't worth the money I spend on it. I'm sure you make up for losing a customer when they decide to cancel it early because you charge so much for an early disconnect fee and we only cancel early because we pay so much for terrible service.

The service is horrible. When we check it the speed is low. Nowhere even 5. My phone gets better service. Sales representatives said we should get 25 minimum. The service should be at least allow for Netflix or basic online streaming. It takes forever for my Google Drive to open. I have to do work on my phone, because it is so slow.

From day 1 I had trouble with pausing, and rebuffering. Called several times and was instructed different solutions without much success. I decided to cancel. Then I was told about paying $400 to discontinue plus another $250+. What highway robbery especially when I never got quality internet. I will never recommend this to any of my friends.

Will not run my DirecTV or YouTube. Slow and unreliable service... Very disappointed in the service... Would like to uninstall and cancel service... Called to complain and ask for help... No follow up on my problems... Would not recommend to anyone... Poor service for sure.

The HughesNet service people are great. I’ve got a problem still. I can not watch a movie without it stopping to buffer about 50 times... If they can get it working properly I believe I can then give them 5 stars.

I’ve attempted to get my situation resolved through customer service, but my extraordinarily slow speeds and pixilated picture required me to find a solution through my cell company. Now that I know this works (a cell signal booster for $175 and a jet pack hotspot for $10/ month) offers a much a much better picture quality and more reliable service than your $75/ month offering. Not to mention, I get more mb per month before they drop my service to 3g instead of 4g.

Took 4 hrs to get bill straightened out. Not our fault for company messing up. It took me 4 or 5 times calling you and had to go to someone else house to get the mess straight out. I think we should get a month or two for the ** we had to through.

Nice technicians that I have spoken with, service is better, but still loses service often and poor pixels in picture. Phones are very slow in retrieving email. Tried playing a music video on Youtube and had to shut it off.

I paid for two screens to be viewed and it's really slow. It keeps restarting every couple of minutes, I must say it is a bit annoying and inconvenient.. I must also say that I have not experienced this with the previous providers that I have used.

Service is good but not quite as good as salesman described. But overall I'm satisfied with the service. The installation went really good. The installation technician was very knowledgeable and had experience with Hughesnet as a personal internet service provider.

Hughes Net saved me from complete isolation in my rural environment. Data limit prevents massive streaming, but far better than nothing. Night time extra data is a good feature. Their wifi system allows connections even a considerable distance from my house.

HughesNet is the only option at this moment on this new, island development. I'm not happy at all with the speed. It makes things difficult for my work (I work 100% remote from home). I am going to give it a little longer and we'll see how it goes.

It has been terrible, we can’t enjoy anything and it is too expensive to be such poor quality. Here we are no internet for the weekend. I really want out of this contract. I hate it and don’t recommend it to a dog.

Still have the same problems. My service is slow and hard to get connect. Weren't able to get the help that I Needs. I'm not going to continue to pay for service that I can't use. Also your staff do a poor job in solving my problem.

Internet service is very slow, as is wifi. No resolution with customer service. Phone service is also not very good. Although you seem to not have me activating voice service, even though you are charging me for it. Go figure.

My service hasn't worked since I got it. I'm not happy at all. It buffers the whole time. Haven't been able to watch a single show. Finally got another service. I called on several occasions and the problem was never solved. I asked to cancel my service so many times.

Your internet is the worst! Overpriced, slow & weather interrupts everything! Worst mistake of my life to sign-up for your service! Please let me get out of this and go to a reliable service! Would never recommended this to anyone!

We have had internet through this company only 2 months. Have not been satisfied from day 1. Our internet will not pick up half the time. Wish I had known ahead of time it would not pick up where I live before I signed a 2 year contract.

WiFi is extremely slow or weak most of the time. The buffering is so frustrating - sometimes every 10 seconds. The other night it was clear and cool outside and WiFi cut out constantly for hours - turned tv off. Service rep was very good - Greg.

I had Hughesnet several years. I changed to Viasat on the recommendation of a neighbor. In the country, there’re FEW options for internet svc. When the contract ended I went back to H’net. It’s nowhere close as good as before. Really disappointed.

Was told it would be a lot faster than what I had which it is not. Very slow and disappointed. Wanted to cancel after only having it 9 days. Said I couldn't. I was mislead believing it was faster. Would like to cancel it..

Installer was great!!! Very poor quality internet. Spins and spins when watching movies and I'm the only person on it only 4 feet from the source. Not pleased at all.... Not sure what to do. People on the phone helpful but still the same problem.

The worst internet anyone can spend money and time on. Not worth one penny. It’s just the worst and the most horrible service ever and when rating experience they still expect a certain amount of words but can’t even provide a good enough service. Smh. To listen to just one song on YouTube it’ll probably take the rest of the year for the video to finish loading. This service is just ridiculous and there’s not much to say when it’s bad.

I'm very dissatisfied with HughesNet in general. The installation guy was great!!!! Other than that...the signal sucks. There is constant buffering and the things like Amazon movies or trailers or YouTube videos take forever to load. Half the time they don't even finish playing. We get an error msg or it just freezes. Our phones seem to be considerably slower. The 20GB isn't enough for us even though we don't have gaming or anything and only go on the computer once or twice a month. All in all I'm ready to cancel and go back to Windstream with 12mbps speed. Hughes net boasts 25 mbps but I can't see it. We didn't have any problems like we do now with Hughes net. We have problems on clear sunny days. Why???? Not worth the money and aggravation not to mention that we had to make 3 1 hour calls to them in the first week. I better get a credit for all the time down.

I was lied to when I ordered the service, was told if service didn't work could cancel without penalty in first 2 weeks. When I ordered service was told service would support watching Directv thru Roku, when I called to complain about bad service I told something completely different. I called on Feb 17th. Asked for service to be canceled that day & a mgr was suppose to call me back, mgr never called, service wasn't canceled till March, I've told everyone I know how lousy the service & customer service is with this company. I'm paying Hughes a damn dime. Company sucks.

I have had your service for maybe a month now and had nothing but issues and the customer service team and tech support is even worse. I was warned about this prior to signing up, but I thought maybe things had changed, boy I was wrong. Wish I would’ve heeded the warnings. P.S. I couldn’t even finish this survey before the connection was lost. SMH...

The service was very slow and at times would not even connect/work. Very dissatisfied with the quality of internet and the quality of service. Service technicians did not complete installation and customer service representative was rude. I would not recommend HughesNet to anyone.

Frequent stopping to download ruins movie and television experience. Even submitting this form is difficult. Also I don’t like it that I have to sign in to a portal to see my bill. The website is too difficult overall.

Took payment out of my account with no statement or nothing to tell me when my payment was due. I got a statement after the payment was took out of my account. I would have paid now. Left my account overdrawn. Not Happy.

The internet is fine but our phone just doesn't seem to work right. When talking it keeps cutting out and we are missing pieces of conversations. Can it be canceled or not. I don't know if I'm in a contract with the landline.

I live 30 minutes from town so I went with HughesNet thinking there were the best choice but we Pay good money for poor service so I don’t recommend Hughes net to anyone out there. Now I’m stuck with this 2 year contract.

Your sales rep lied to me about the promotions offered. It is currently being investigated by your company. He also lied about the time that the installation was to take place. I'm upset about being lied to. Hopefully we can get past this.

Can't even stream a movie without hundreds of reloads and I hardly have anything hooked to it. Sure wished I had never gotten it. Maybe they will offer something in the future for country life that isn't so bad. It not letting me post for some reason.

You want me to set up my account but I'm calling Monday because I thought I had Wi-Fi unlimited. I've never seen buffering or streaming. I'm scared it's costing me. I got you through Dish then you sent me a card offering cheaper unlimited so I need to talk to someone Monday. It's the weekend and I'm not home. I'm with family. TY.

Cameras don't work with dish in bad weather. They go out when it rains or it get cloudy. I like the service. It just wants to quit when there is bad weather, I waited and gave it a chance. The salesman said I wouldn't have no problems but I did have problems in bad weather which he said I wouldn't have... Linda

So slow. Not what I thought I was signing up for. Service through a cell phone provider should not be faster than satellite service. When I live in a marginal service area for the cell service in question. Not very happy that I will stuck with it for a year.

Installer was here as stated, and he was professional doing his job. He explained items in understandable terms. The Wi-Fi service is great, both upload and download. Equipment small and compact, fits on shelf well beside other equipment.

Internet speed very slow. I signed up with HughesNet because I was told to. Speed Was great but for my wife’s work it’s as bad as dial up. Come on guys. Really! If I’m going to pay top dollar for Internet service I expect it to be up to standard. I’m working at home on the computer. It’s as bad if not worse than dial up. Is there a way to increase the Internet service.

Service is horrible and overpriced. Not to mention stuck in a 2 year contract. Internet speed is waaaay too slow or doesn’t work at all. If I could give a -20 star I definitely would! I do not recommend HughesNet at all.

When I hook up cord with a ethernet it works but no Wi-Fi signal hardly at all. Need booster or redone. Can't use Netflix or watch movies. Would someone contact me as this is not what was promised when we left AT&T.

The internet is slow. We can’t send or receive things on our phones and takes Netflix forever to load and it has to load during the show. Will be getting rid of them. It’s a $15 a month service. Not worth the $85 they charge.

It's good for basic 20 gig. First time user here, and it does what we need it to. It would be better if we were able to constantly stream things like TV shows off sites like Amazon without losing video quality but a good service otherwise.

The speeds of the Internet are definitely slower than quoted. Our main specific goal was to stream movies, we were told this could be done however nothing but buffering. Additionally we even have a hard time streaming music on our Alexa app.

The Installation Technician PURPOSELY and MALICIOUSLY took photos at my home of the Interior and Exterior without express or implied permission to do so. He took pictures of personal things that had no bearing on the installation. This is dangerous and has placed my family in harm's way and we are fearful of home invasion return. Dr. **

This is the worst internet I have ever had. Even on sunny days and no weather interfering with it it still takes it like 10 mins to load one page. Highly disappointed. It's hard to stream anything with this internet.

It’s super slow. We can have only one device connected and it can’t stream even one show on SD. I did a speed test the other night and it was 1.8mbps download and 240 kbps upload. It’s not worth the money we spend for it.

The customer service individuals were of the highest quality. They took the time to get answers to my questions and plan the service will need. John asked excellent questions and we were able to determine the need for a service call.

I had a great experience talking with Walter. He was very helpful and patient in letting me know why my wifi and internet were down. I couldn't get in the account because I didn't have a bill or the account number. I got the account number and he was able to guide me in paying the bill and setting the wifi and internet back up. Thank you Walter.

Slow internet. Solved quickly from site. Awesome! Very Much appreciated the friendly service. I have 2 gamers in the house, so without my internet my weekend would have been a wreck!! Thanks Again for such a great job. I will tell all of my neighbors about your service vs others that are offered.

I am now on Hughes 2g. The Hughes 5g is not appearing on my list of internet providers now but it used to. I need help and I am in my seventies so I am not so internet savvy. Can someone call me on the telephone and help me, I am in my seventies so I am not very good at this. Thank You. Steve

I called because I had a serious issue to deal with. The HughesNet representative took care of my concern and was gracious enough to help me establish my login setup. I was really appreciative that he took the time and energy to assist me with my other concern.

I was charged $130 in error!! After 5 calls to customer service, I am Having lots of problems getting my money back! The service where I live is less than good! I will be terminating my service once my bill gets sorted out!

I have been a loyal customer for years. And as of Feb 18 it was called to your attention the bill and payment was wrong. I was told the refund we done directly. March 8 still nothing done. It took 4 days to get confirmation of cancellation of service. I will never recommend you to anyone. Your company has proven untrustworthy. I am tired of companies taking advantage of consumers. This is not right.

Was so excited to get all I wanted of internet, to use Netflix whenever I wanted. But as soon as they were done, putting up the dish, they did not hang around to see if I was able to get internet anywhere you want. My computer was so slow I felt like I was back in the 90's. No signal for Netflix, spent the next 5 days on phone with techs, and a way to cancel, and go back to what service I used before. Finally got through to them, they would cancel my order, had to take pole and dish down my self, really I paid someone to do that. I 65 and 4'7''. Unbelievable!

Over the outages of multiple days I spoke with at least 6 different customer service agents. With the exception of one all were off shore. Some were direct and the process went smoothly. Some were mildly irritating with the CONSTANT comment of, "I know how you feel". I run my business online and these outages cost me money and a great deal of stress. He had no idea how I felt with my internet going offline and coming back on willy-nilly. The first thing they always wanted to do was blame it on the weather which is part of the reason it took over a week of intermittent service to hopefully come to a resolution. I have technical person coming to my house today to fix it. He installed my system and I trust him.

I completely disagree with a debit card payment hold on the account. Or account locking. If a debit card payment is made the payment is immediate, which means money is already taken out of an acct. I think this needs to change. I made my payment using debit card yet they still want to place a hold on my account. I asked for credit for the 20 days I didn’t get internet service but this also affected my school work. I pay tuition for school and rely on the internet to turn in my homework and now I can’t. This is disappointing and inconvenient.

Armando was polite and professional, he resolved all issues I had. Good Job! The issues were slow internet and a pop up regarding my bill not being paid. The bill had been paid. I appreciate his speed and knowledge in this matter.

Like I mentioned before we don't get to enjoy any movies or shows On Demand. Netflix buff freeze. Buff freeze again no Netflix. The tv even tells us slow connection or retry again and try later we're having problem. We shouldn't have to wait till the middle of night (2am -4am). To watch any movie???? Can't even submit this.

I was ready to cancel my subscription to Hughesnet. I explain the trouble getting a signal especially since technician. Nice gentleman helped me realize to wait. So I did. I appreciate him giving me the opportunity to continue with Hughes Net.

When it was installed 8 months ago it was installed in the middle of the driveway. When they came out to readjust the dish.... I told the tech that my wife was vehement about the placement. They will have to come out as you have to drive within 6 inches of the dish. Not happy wife.

I honestly don't know where to start between being lied to, ignored, hung up on numerous times then refusing to come get their big satellite dish off my house after they drilled holes in my roof and I still want to charge me!!??

I had internet service bundled with Dish TV. When we remodeled our home and brought the internet back in we were told they had new internet that was faster, covered the whole house and wouldn’t run out. I had no idea we were leaving Dish tv until the install happened. Then I was paying $180 each for internet and dishttv. HughesNet set me up on a business plan even though this service is for my home. Said it would offer better data use times. Did not tell me it was a much larger fee to cancel the contract on a business account. I ran out of internet 2 weeks into the billing cycle. Extra bandwidth costs $100s. Speeds were below 1 mbps at times.

The man I spoke with really understood my issue - he was kind and very helpful. He is a great customer service person. I thank him so much. I have dealt with customer service individuals in the past and have not felt like I was treated with respect. HughesNet is lucky to have this individual in their employ. He is definitely a "keeper". Thank you to HughesNet for have such a great guy - he is special.

So my family and I switched to this internet service and so far the experience has been nothing but a letdown. It’s been 2 weeks with this internet and so far nobody has come down here to fix the problem. I’m on the phone with these guys that are “supposed” to be fixing the problem but all I’ve been hearing is “sorry the department isn’t answering”. We are literally paying for slow internet that can’t even load a video. Also we’re in a contract so we CANT EVEN LEAVE THE SERVICE. This internet service is the most unprofessional service I have ever experienced and I PRAY that they FINALLY FIX IT.

Representative was very professional, asked questions to assure all of my needs were acknowledged and taken care of. Very pleased with the experience. He was very courteous, patient and thorough and yet everything was handled quickly.

My household was not cleared for the credit check. Used my son's name. Was NOT informed the bill would also be in his name. Was not aware until I needed services & they requested my son's consent for services. The service in my area is so bad we can't even use it, I pay a lot of money for something I can't use.

I learned that I only had a new router and not the upgraded service I should of had for over a year now and called today and my representative took care of everything and was very helpful and knowledgeable. Hopefully my service wont be so slow now.

Better Business Bureau or some Institution should look into this company. They're robbing decent working people that need to stay connected with services that don't provide what they claim they do. Their speed and capacity are most definitely not real. They put a hard data cap on how much you are allowed per month but that doesn't even matter since you never get the speed advertised. Once you have hit your data cap, they offer "token" that cost even more than your monthly plan and still have a data cap.

I cancelled my service after 9 months, and could not take it any longer because your internet sucks and your phone system is terrible....and you charged me $400 to get out of this bad contract... Then you sent me two boxes for the return, which I did return the modem and the camera device on the dish... But then yesterday I received ANOTHER BOX FROM UPS FOR THE RETURN THAT WAS MADE A MONTH AGO. So I had to call and they tell me they never received the return, so I had to dig around to find the tracking number and then call again with the number and I hope this is resolved. No wonder you have to charge me so much money with all the ridiculous boxes and your service is terrible....and I'm telling everyone I know about this mess.

I got internet 4 days ago for my kids to do their schoolwork and my son to play his game and for me to do my computer work. And ever since we got it my kids cant do their homework due to horrible service. I cant do my business work on my computer. And my son cant play his game. I will probably pay the $400 early disconnection fee because Im not paying high amount for something I cant use.

Your customer service representatives are like robots.! They have no compassion and talked from a pre-written script. They ignore what you are saying to them and continue to read from their script! They do not listen. Had your representative that I spoke to in September explained this issue properly, That we would be in breach of our contract. That we would have to pay the remainder of our contract. You are representative convinced me to suspend my account instead of a canceling at that time. If at the time we chose to an Internet provider we did not use Hughes Net, YOU WOULD CONTINUE TO TAKE FUNDS FROM MY BANK! Why were we told that. Listen to my phone call again and see if I was told of the ramifications. I would never use or recommend any services you provide. 5???? Victoria **.

HughesNet is an absolute scam. Terrible customer service. You will never get the service speeds that were sold to you. Super high cancellation fees WHEN you wake up and cancel your service. Additionally, they want you to get on your roof and remove the dish to send back to them. Just do yourself a favor and steer clear. If no other option is available, go without. You won’t have useable internet anyways. Might as well not waste your money.

Very poor quality, when watching movies, constantly interrupted by buffering. My RING monitor says poor signal. TV signal also says poor signal. Ever since I signed on I have not been able to watch a movie all the way thru without it being stalled by buffering moments. Perhaps my modem needs to be moved to a central location in my home. If this doesn't help the situation I will have to drop HughesNet.

The guy on the phone was very friendly, he assure me my service would be back on in a hour. I told him I had experience bad service in the past and I couldn’t get anyone to check my system. That’s why I fail behind because I wasn’t getting the service I was paying for. My services was very slow. Little to no service at all. I hope this time I will get better service this time and better service.

Dakota was the perfect rep knowledgeable, patient and professional. He an asset to your company. It was a pleasure speaking with him. He was easy to understand and he took my request for internet service and scheduled an appointment for the installation. Very satisfied.

Couldn't log in to my account. It was resolved in less than 5 min. The agent was courteous and very knowledgeable. My account opened up quickly and there were no other issues to resolve. I love my app on my phone to quick check my account.

You do not accept emails. Your account pages do not work. Your pay pages do not work. I have heart health issues and can not do the phone thing. You threaten to disconnect my service because your service does not work. At this point you will be doing me a favor if you disconnect my service. It is slow and not what it started out. You throttle your service. I would pay if your pay system worked, but it does not work. So disconnect me since I know you will not fix your pay system within 6 days I have remaining. You are worse than the other internet service providers. If you remove your sat dish remove it completely including post and concrete.

On March 1 I called to reestablish my internet service and was assisted by Hughes Net. Everything was completed as requested and in a timely manner. Happy with the assistance just not happy with the overall performance of the Hughes Net. Currently looking for better alternatives.

He was very polite and fix my problem right away. He explained my bill to me because I got a bill for 168.40 and it was not due until March 24th. He ask me if there was anything else he could do for me and I said no that he had changed my phone number because I had recently got a new number and told me about my bill. Because it was 168.40 instead of 84.20.

I had questions about my bill. Can't remember his name but he was very glad to help me. My information is not the right mailing address or physical address. lt is **. He helped me with all my questions, him or l didn't know this address was incorrect. Please change it!

He was very friendly, he was very efficient. He took care of multiple issues I had. And he took care of things. I appreciate his patience he had too. He helped with an email problem. He helped with a payment date problem and he switched the account number and the bank for me. I hope that I continue to have a good relationship with your firm. So that we can both be productive, not like this lol.

The customers services took time out to assist me with my problem and he was very nice and respectful. He really took the time to explain when I would see the changes on my account. He also made sure than I was happy with all of the changes before we ended the call. I really appreciate how he handled my case.

Very poor customer service. Reps are unknowledgeable, one actually lied to me which I can prove! MULTIPLE attempts to resolve issue and I'm still not sure it has been. Would NEVER consider using their service again!!!! Doesnt deserve even 1 star.

Had a good customer service experience. Man knew what to do to fix my problem with no internet on my TV. He was very nice and helpful and listened to what I was saying about couldn't get internet on my television and helped me fix the problem.

Upon first contact with sales representative I was told there was a 30 day grace period, if I was unhappy with the service I could cancel, not honored! Speed is incredibly slow. Dish was installed on the north side of house pointing south resulting in unsightly cables running across the front of my home. I obviously live in a wooded area, connection is regularly buffered. Very very unhappy with this company, their product and their service. Sales representative will say and/or promise anything to get a person to sign up. Lack of full disclosure, they do not honor their word. I will never recommend this company to anyone and if possible steer them far far away.

Got email that I would receive a free phone. Then was ask for credit card info and was told that I would be charged weekly and monthly charges from companies I know nothing about. So I called Hughes Net and was told they were not sending out these emails.

Connect with live person to help assist in the Change name on modem for 2g and the 5g set up and connect to internet... Mmm and so I search for odd things on internet and talk on the phone with a rep to help.

Extremely slow internet. Paying over $70.00 a month and can't watch anything that streams, i.e. On Demand, Prime, Netflix. If it loads at all, it will run a few minutes and stop and will begin buffering again. It will also kick me out totally with a message "no internet available" when in fact it is connected. The last time I called the reason for the problem was my TV is blocking the signal and I need to call the TV manufacturer. Also told I had used up my monthly allotment. Doesn't matter, 1st day of cycle is no different. Tech says everything looks good at her end. I'm happy for her but it's not ok on my end. Horrible provider. Can't wait until my contract is up to move on.

Tech who installed my unit spent no time to make sure my system was functioning prior to leaving. Neither bedroom televisions were not connected to unit - which was settled by CS over the phone but continue to have black outs on my internet TV in main living room. Tried to work with CS to no avail and am still waiting for tech support to come and fix my main tv! I am NOT a happy camper and will be ready to walk if these errors are not fixed promptly! Is this a sign of habitual bad service? You have until next Wednesday before I drop HughesNet... 2 stars are for Customer service BTW.

I asked to move my bill day 2 days and was told that was fine and they took it out on the regular bill day anyway and overdrafted my bank account. That was the reason I needed to move my bill date.

Price continues to go up. Still buffering. Call and more data given works for about a week then returns to old speed. We started at 83.00. Now we are at 139.99. We got a 4 month discount of 30.00 but again I will have to call. Thinking of going back to Verizon.

He seemed to know all the troubleshooting tricks. And there was a lot of them. He was very easy to understand and cordial. Nothing worse than calling somewhere for help and you cannot understand them. After 45 minutes still no internet and the final conclusion was weather.

I was very satisfied with my experience with Hughesnet. The agent was very helpful and kind, she was also patient with me. She answered all of questions I asked and solved my billing issues. I really like my internet service with Hughesnet. I appreciate Hughesnet working with me and allowing me to keep my internet service up and running for the past 3 years. Thank You.

Technician stated that he had another install and that he would handle everything, that I do not call in until the following day because he was taking care of the process in which he did not do. I have called repeatedly with no results. I have paid for internet and no installation yet.

Slow internet. Talked to representative. She checked everything out on your end. We were having bad weather that day but this occurred during good weather. She was going to have the tracks call me back in 24 hours and I still haven't still heard from them. Would like to know how to get hooked up to 5G fast internet. Thanks. Everett **

Overcharged again, I intend to file a formal complaint This is the 3rd time I've tried to resolve this. I haven't had service since May of 2019, when I moved. The equipment was returned in December when I called last time. I was billed again in Jan.

I have been a customer for 1.5, 6 more months to go on contract, and I can’t wait to drop HughesNet. The internet is always dropping, I called the other day and told them my internet is out completely that I needed a technician to come out. Of course we had to do the walk through, then he tells me to go on wwwgoogle to find something for him...what!!!! Did you not hear me that I CANNOT get on the internet. Then said I was out of warranty so I had to pay $150.00 for a technician to come out????, are you ** crazy.. at this point I’m still so mad I don’t even know what else to say or do... Don’t get HughesNet... By the way, I had to come to a friend's house where there’s internet.

The wifi has been very subpar. It is so slow that our phones barely work on it, and the tv most of the time does not work on it. It is a bummer that I am paying nearly $60 a month, and can not even watch Netflix on my tv. It would be nice if something could be done about this. It sucks to be paying for a product that does not work.

After being a loyal customer for close to 20 years you sent me to collections twice! Not once. I called to stop service and before I even got the box to ship the equipment back I got notice from collections. I called and was told no it's not really collections. I shipped equipment back when I received the box the following day to be met with a series of phone calls from collections for a different amount and this was after I called back asking how to settle up my outstanding service amount. I asked for a paper bill that was said to be mailed to me that yet again I never got. I am very unhappy with HughesNet and will most likely never recommend their service to anybody.

Sales people promised that I would have high speed internet with the ability to stream movies / shows with no problems. After having my nephew's son watch some programs on a weekend, I found out that alone wiped-out data usage for the entire month. I was told that I could watch many programs and not have to worry about data usage as I am not a "gamer". After talking to customer service reps, I found out that I would only be able to watch about 4 movies per month and that alone would wipe out my data for the entire billing period. I am obligated to a 2 year plan that I forced to keep but, isn't there something about breach of contract or something about sales people not telling you the truth?... Not happy with the product.

I'm 73 years old on a fix income. I have you and DirecTV and Verizon phone and internet with them but poor service range. They're going to 5g. I'll get better service. Your billing is too high and I can't afford it anymore so I think next month or the next will be my last with you. THANK YOU. WOODROW **

I have a new debit card. The Hugh's site would not let me log in to pay my bill. I did call for assistance. I was able to pay my bill. I did explain my problem to her. All of my passwords and username right and I am still not able to log in. I could not chat because I could not log in.

Horrible internet.. Somehow run out of 30 gigs of data in a day when we barely watch TV... The majority of the time we can't watch Netflix without it buffering, which also uses data. Been told that we were leaking data from the modem without being connected to any devices? This company is a crock. Why pay for something that you can barely use? Run while you can.

No internet for over 5 weeks. Made 5 separate calls to tech support, all of which told me to go to a website that has no information on it. Then they want to send me a technician for $125, after paying $130 for a month of no internet. That’s not customer service. The company needs to fix their website (192.168.01) so customers can determine whether it’s the dish misaligned or a bad modem.

Hello HughesNet, In regards to my bill, I don't think I should have to pay for a service that does not, and has not worked for some time now. The people I spoke with knew exactly what was wrong. They even knew exactly how to fix it!!! I was very excited when I heard this. I lease the equipment, so I should have up to date equipment. Or am I wrong about that? Sincerely, Confused customer

Hughes lowered my service level mid-month even though I paid for full month service. Instead of bringing my service level back to my original level, your representative tried to sell me a higher More expensive level causing me to shop for another provider. You're losing an almost three year customer. I can't and won't recommend Hughes service to others.

My representative Gasper was extremely nice and helpful but I feel HughesNet has mislead me in info regarding my booster. I guess I need a cable to connect booster to modem because it is too far away from where I want to work at my desk. I bought this modem in October from Hughes net and did not realize that I need a long cable to get booster half way. It took over an hour to realize the possible solution. Gasper was great but I want a free cable from Hughes net.

No service, had appointment with tech, not show up... 3 weeks no internet, no service. Representative was not helpful. Said my modem fine... Only after complaining for 1 hour 58 minutes another tech will come to house and hopefully he will show up and problems will be resolved. Ughhh.

Ok, when you send notice the bill is due, can you simply put the bill amount on it. Then I don't have to go through a security nightmare to get into my account online then countless more security steps to see the bill. I won't use a credit card because of tricky changes to my bill amount and people deceiving me about hidden costs to set it up. Can't trust you.

I worked with two very well trained courteous people today during my two phone calls. They were very helpful and answered my questions in a timely, courteous manner. My only issue with Hughes Net is that it is so costly to have a service call if the plan doesn't cover it.

I called 2/16/2020 and spoke to 3 departments, John Davis from Account management told me that our system is even running slow on their end. He had the engineers from Tier 4 will call me.

The representative was very helpful and answered all of my questions. I am very happy with Hughes Net. My question was how to allow my niece to access my internet when she visits. Also the representative told me how to purchase more usage tokens if I needed them.

I called today to talk about my slow connecting and buffering problem with my internet, the resolve of this issue was for me to increase the cost of my service. My question to HughesNet is if my present service is not working why would I give you more money?

OK, so you say no hard data limits. Understood that upon reaching a data limit speeds would be reduced. HughesNet however seems to be punishing me for exceeding my limit to the point where I cannot download files or access my investment portfolio. That's not a slowdown, that's a shutdown! Hughesnet may have me by the hair at the moment but I will NOT recommend others take your service and I will be ever vigilant for other more considerate providers. I truly believe your promotion about no hard limits is deceptive at best. Enjoy having me as a customer for as long as it takes me to find another option. Regards, Michael **

My experience with the representative was great. He was so patient and stayed on the phone until all our concerns were addressed. We would rate him a 5 plus. I hope the service is just as good. We would recommend to others.

There is nothing nice I have to say about HughesNet. The telephone and computer service I received was terrible. It was so terrible I felt they broke their contract by not giving me what they promised. I called complaining so many times, they let me out of the contract. I'm 72 years old and was forced to climb a ladder up two stories, walk onto my roof and retrieve a piece of equipment to return to them. I called to have them come get the equipment and was told it was my responsibility and to hire someone to do it for me. I've returned everything and they are still charging me for a closed account. The company sucks!!!!