HughesNet Reviews

I called yesterday and told the tech I have not gotten any email since Fri @ 4:47 am. She told me to hold and said everything was perfect on HUGHES Net end. It was a problem with APPLE and to contact them. I was on the phone with Apple’s Senior Tech for over an hour. He was TERRIFIC! He checked everything he could think of. Then he said to call HUGHES Net because it was an internet problem.

Had since July, service has been very poor. Can't watch movies or stream videos. Stop and buffer constantly. Called many times. Hughes Net needs to reimburse for this poor service with phone and net. Instead you want $500 to get out of contract. Reporting to BBB.

Was Signed up for service without knowing it was Hughesnet Satelite service. Not offered any other service. Service installed 12/31/19 at new house. Noticed slow response times and streaming problems right away. Have called 4 times to try for resolution. Satisfaction not attained. My wife and I both conduct our business online and need real time responses. My wife also manages her elder sister's financial and medical records and needs real time responses as her sister's records are located in Texas. Wish it had never been installed. Never use a Satelite Internet service if possible.

I had a 2 year contract, which I honored. However, if you want to cancel your service you can't. You can't on the internet, I tried everything. They won't connect you over the phone and to date email and letters through the USPS have not worked. Whatever you do, DO NOT LET THESE THIEVING JERKS start a draft on your bank account or credit card. You can't get rid of them. Oh yea their internet service is so sloooow.

Very dissatisfied with the performance of product. Gave it a 7 day trial. Disconnected it and went back to Xfinity. Download speeds were unsatisfactory to stream movies, download to Smart TV, tablets and transfer speeds to VOIP appliances. I will return the Modem and cables to Hughes Net, all I need is a delivery address.

Called tech support asking for a technician, explaining our line was accidentally cut. After an hour of troubleshooting we were told the problem was probably a rainstorm in California (we're in NC). Did you not understand the first thing I told you? Our line was CUT! So we have to wait & call back tomorrow to see if we can get on, if the rain in CA is over. Then they'll send a tech.

He was very excellent in what he was talking about and very patient as well. He was very courteous and when we got disconnected that he called me back. He was a very polite man. I would recommend this service.

During these hard times and shortness of staff, I was still helped by "SAM" who fixed the bandwidth, and arranged for a refund of lost days using the internet. During these days of home sheltering their help was much needed for my mental health. I needed contact with the rest of the world.

Bad service. They didn’t answered me and hung up on me when I’ve been waiting for 40 minutes to get a live agent. I need for someone to move my satellite from where they installed it. It was to a designated area.

I had to call 3 times, with over 10 min. wait times for each, before I could get my payment method changed. The system would not successfully process my card until the third person. I-still am not sure if My monthly payment went through 3 times or none. Also the first person I spoke to by far was the slowest, least informed person I have ever spoken with-ever. I’m sure he must have been new. I never give negative feedback. I expected long wait time due to volume these days and that was OK but I had to wait a long time 3 times! Hope you get it ironed out and I hope my payment was processed successfully.

MONEY HUNGRY COMPANY!!! Your worker kept me on the phone for 3 1/2 hours. I did everything he wanted me to do on my end. When none of that worked I asked for a technician. He told me I would have to pay 125.00 dollars. NO!

After trying to reach customer support for 6 days, I finally got though on the 4th, on the phone for over an hour. Issue was resolved but it only lasted a few hours. I am paying $130.00 a month & still have no service!!

I've been laid off and am waiting for my unemployment to go through. He was able to give me an extension to make sure my services dont get disconnected. I need internet as both my kids are basically homeschooling because of the Covid 19 stuff going on.

The worst internet service does not work. We thought we were going to get better internet service due to Covid-19 since we will be in the house working from home. We can’t open emails, participate in Zoom meetings, etc! Worst experience I have ever had with any company.

I have not had service since Friday. I was told someone would call me within 24 hours and I have tried to reach you all so many times at different times of the day and night beginning at 4 am and I still have nothing! I need my service to work from home and you all are preventing me from working! Can someone please help me!

The lady on phone was very rude and don't wifi is private. That upset me. I hope no one do anything if it being public. When set on my tablet I did not need a password. I first call in because no internet for 2 day due to new box and right she got phone me I got internet but was concerned it said it was public and said it not.

He was very professional and very helpful. Very nice to work with and he told me exactly what was going on. But I am still having a problem with my kids. He said I had 12 left and I only have three. And I got my 20 GBs yesterday. I understand what happened but I would like to know where the 12 is and I don’t wanna wait for 20 minutes. I understand you’re very busy. Thank you.

Being on phone on 4/3/2020 for over 2 hours 15 minutes. Was told it would be back in 24 hours. On 4/7/2020 still no internet. Now sending a tech out. I haven't had this service for 2 weeks and they want me to pay for equipment to cancel service. It their fault and their problems.

Why am I not getting internet for the tv I just hooked up. My service keep saying it's connected but it isnt. Check my router and unplugged it but not showing anything. All my other tv in my bedrooms are working but not the new tv I just hooked up together.

I am not able to do any streaming, no live videos, no Netflix movies. I have called. All they say is, "Nothing we can do, so you need to get somebody on it real soon." I want to get in and shut my service off. Don't want to pay for something I'm not receiving but they're not allow me to do that.

$148.00 dollars a month for .06mbps speed when I am paying for 15.0mbps and Hughes Net won't Credit back any money. Terrible customer service. Talked to at least 10 customers service representatives over the last two months with little to no help.

Pay my bill and reactivate my Account. I talked to Mike **, Jesse, Marcus, Brett (Business). 11/13/2019, we paid $137.78, & asked to be put on "pause". We Winter in Arizona. No Bill's were received. We got a letter stating if we paid $151.11, our account would be restored.. I spent all day trying to do that, Yesterday!

My experience was great! Thank you so much!! The person who helped us was remarkably well knowledgeable on what he was doing and was able to help us with everything we needed. He was very paciente and kind hearted. These are tough ones yet he was still kind.

The salesperson flat-out lied about how much data I would need for what I wanted. Even when I should have had enough data and plenty enough speed for what I wanted, I had such excessive buffering that it was impossible to watch a movie from any site.

Service has turned into crap. Can’t download a simple picture with it on my cellphone. Set up the online account. Can’t login to it. Have to create another one. Called six months ago and was given a case number. No call back. I don’t have extra time to deal with this crap.

The gentleman that did the installation came to my door and knocked. Showed me his badge, explained what he was going to do and asked if that was right and I said that it was. He went right to work, checked the phone, checked the TV, explained how the phones and TV would work and computers. I was extreme impressed with his appearance, he was clean and neat. He also was very polite and well mannered. When He left he thanked me for joining HUGHES.

My TV keeps buffering. I'm not happy with the service. I called numerous times. I thought it was resolved, but it wasn't. I think I need to find another internet provider. I was on hold for 1 hour and the phone hung up. Then I tried the chat line and that stopped on me. I'm fed up with this crap.

I was very pleased with the help from Gorje from India. He was so helpful and walked me through to get my internet back up and running! I have to add that he was very concerned about our situation with the Covid 19 that's threatening all of our lives! Praying for his country and ours! Hope we all overcome this! God bless and stay safe????

I was assured by all HughesNet persons, my wife would be able to find work from home, but that was not true, she had to go back into the office. Also was told Dish will bundle with HughesNet, to save me money, when the install was completed. Dish told me that also is not so. It's very frustrating to be told these things on a recorded line, and in both instances were wrong.

Cannot get on internet with my phone or to stream movies. I do not think it fair for me to be paying for a service I am unable to receive. I waited on hold for 20 mins and then the call was disconnected. How do I get out of the 2 year contract? I understand why it is slow but I should have been warned on the possibility that I would not be able to use internet because Hughes cannot handle all the users. I want my money back. I’ve only had service for a month.

The lady was very helpful and nice. Tried to solve problem but the problem still exists although there was a slight improvement although she worked very hard. Not sure if I want to continue with HughesNet. Have had this problem for a long time.

I tried to resolve my issue with the chat. I did it online chat and during the middle of it we lost connection so I was not able to finish the transaction online so I called. The representative was very helpful. At first she wanted me to buy The upgraded equipment but I told her that the other representative had offered the equipment free and she was able to work it to where I got the equipment upgrade free and I want to head and upgraded my line extra $10 a month for the extra 10 GB. She was very helpful. Experience was very pleasant. I look forward to getting my new equipment with my upgrade.

We have been trying to disconnect our internet service. We were told this was a faster internet and our Grandson would be able to play his ebox. Not true, they lied to us. So this is fraud. We have been trying to disconnect since March 13th. We want it DISCONNECTED. We are not paying for it. We can't use it for what we wanted it for. He CAN'T even get his online school. He has had to move elsewhere and use theirs. I don't need the internet at all. We don't even have it hooked up. Disconnect it immediately. Thank You Donna **

On my computer it kept on saying my account has been suspended. I called Hughes Net and talked to Robbie. He looked up my account and found that my account was just fine. He also explained to me about scams on the internet which was a big help. Thank you very much.

Ref **. This was a call with Account Management. Spoke with your Mathews **. I am still awaiting for his agreement confirmation. As resolution to my situation he offered me 50Gb for $69.99 +$9.99 (modem rent+2.00(approx) tax per month for one year. I received a confirmation notice for the total amount of the 50Gb with no discount. Therefore I am still awaiting for his confirmation making his word GOOD!

Internet was down, antenna or modem not working. Did diagnostics with Hughes Net Support. Found roof mount antenna not functioning. Support tech made appointment. For next day for replacement. Problem solved. Technician at hughes very helpful and patient. Happy with results.

When professional efficient installation within 3 days there was a problem I called in about because I could over half the time not receive or get phone calls. If I got a someone called from outside to me they at we would be cut off within a minute or minute half and they would call back. If I tried to place a call the text screen shows voiced unavailable so I tried texting. Can't get back to go either capture fry a game well. After about 10 times it might go and it might not. I am not going to pay on my limited income from social Security money for service that I don't have over 50% of the time.

After many years of substandard service (slow speed) and many calls for support I gave up on Hughes. You can get fast speed on a land line for a lot less money. Fought for years to keep your prices down and lost. I canceled you yesterday after about 3 hours of waiting on the phone only to get a person and then put on hold and then be disconnected!! I hate you almost as much as I hate AT&T. Horrible company!

I have called your company several times, and with each call have learned more about what is expected of me, but not what I should expect from you, at least not in whole. At present I am having concerns that make me not too willing to tell friends about my new phone and data company. You.

I had the best person in Ms Shannon when she set up my internet account and scheduled my installation for today. Also I had the best installer today. He knew his business and his job. He was very courteous and I would recommend his work to anyone. But I’m not very happy for all that has happened since. Ms Shannon took $74.98 from my bank account last night at 7:16 pm and then this morning someone else took another $74.98 from my account at 7:21 am. I have been going back and forth from Dish to HughesNet and nobody seems to know who my account is with or how I can get my money back. But as far as Ms Shannon and the installer they can do work for me anytime. Someone needs to call me. I would appreciate it very much. ** Thanks.

The contact at HughesNet was very courteous and helpful. However, we are still experiencing an extreme amount of buffering. We haven't been able to watch a show or movie without an extreme amount of interruptions. Please fix this problem or we will be forced to discontinue our subscription with HughesNet. Thank you.

I’ve been trying to suspend service since March 22, 2020 when I had to return to Canada because of the coronavirus. The number to call does not work from Canada and all attempts online have been ignored. Even though I bought the equipment I’m thinking of canceling the service but I can’t even do that because I am not getting any response back.

The HughesNet we have is terrible. My children have to to e-learning for 3 more weeks and can't even finish this weeks because hughesnet isn't offering a special during these trying times. Due to schoolwork we have run out of high speed internet and the only way I can get their work done is to upgrade my service. This is crap.

I didn’t like having to wait entirely 30 minutes to load up on my desktop & phone or any of my devices. Poor service and you all should have cut me off over my service over a month I requested to be done. I will pay the rest of bill.

Let me be the first to say I was having trouble and I was introduced to Rodger one of you all troubleshooters and he did an awesome awesome job. I was super impressed with his knowledge, capability. Hey you got you a super winner on your team. I want to tell you he practice patience and with me. That goes a long way. He done a great job once again and I just had to let y'all know and Rodger is and also a master to you all's company and could be nothing less than a credit to The Establishment. May God bless him and his family and I pray that through him you all be blessed as a team. Have a great day.

Was sold service that does not work. It takes me several hours to do what I used to do in 10 minutes. Tech support hangs up on me after putting me on hold FOR 30 MINUTES TWICE! I can't even buy more service. So, I have a two year contract with a communications service that can't communicate. What's the problem with your salespeople and tech support? You really make Dish TV look bad.

I've only had my service 4 days and haven't been able to use it a single time. It won't stream. Realized I had bad modem, now I can't get thru to customer service/tech support to get a new one. Phone hangs up on me. Completely worthless.

Everyone is always very helpful when I've called in on my acc. and the installation techs I've had 1st time and after few months I had to relocate. So they move service. Were very nice and did very good job. Thank you.

This company is the worst when it comes to customer service or handling issues. Had service hooked up about two weeks ago and the service has never been right. My family and myself can be in the same room as the router and while on internet will not connect and just spins sometimes won't even connect to the internet. Have been trying to cancel since second day and keep getting hung up on when calling the company.

It took over a week to actually reach a person to cancel the service for my deceased Aunt and get instructions on where to return the equipment, if necessary. When I did, the first agent at Hughesnet, said it couldn't be canceled by me and that my DECEASED Aunt needed to cancel it!!! When I talked to her supervisor, he said he would get the service canceled but I would have to wait 30 days before cancellation would take place because my Aunt could CHANGE her mind and want the SERVICE again. I asked him what part of DECEASED-DEAD did he not understand!!! He then proceeded to tell me, a box to send back the equipment (which was the reason I called) would be shipped to me in 30 days!!!

The tech who came out was very very good, but the service is very, very poor so we want to cancel our service as soon as I can get in touch with someone. Thanks. We need information as to where to send the modem.

The employee was doing his best to assist me. This is an on going issue, slow internet! When I need to work - I need the internet at that time. I shouldn't have to call to get a service going. We live in a rural area and there are not many options for companies yet.

In November, I put our service on vacation after moving out of the house where the service was located. We thought we would have a new place by April, but that hasn't happened. Hughes rep. did not explain that we would still be charged $17.00 per month for the equipment. I would have sent it back if that information was share. We were guaranteed a price of $54.98 if we reactivated the service. Last week I called to cancel, and was on hold for 30 minutes, finally giving up.

This is the worse internet I have ever had. Dial-up was faster. It is very expensive and a big joke. I can’t wait to get rid of it. I would NOT recommend Hughesnet. I had to go to my sister's to download pictures. She has high speed. It sure isn’t like their commercials. VERY DISSATISFIED.

It is very sweet that you all are understanding and helping at this time. With every single day that goes by you are so awesome and very good at what y’all do. And please keep in mind that God is great and will bless y’all forever and always will have you in our prayers. Love this company and have a great day.

My modem stopped working and had to be replaced. I am being charged $125.00 for this and I do not feel this is fair. It was your Equipment!!!! I have tried calling and cannot get thru to talk to anyone.

Billing service. Call was answer fast and quick, got help, he was friendly, nice and able to resolve the issue. Very satisfied by his help. He did everything he could to help resolve the issues. He asked questions to make sure everything was taken care of and was there anything else he could do. Was very helpful. Thank you very much.

Don’t waste your money. I have poor service with Verizon due to a metal roof and thick adobe walls. But it is still better than the connection I get with Hughes. (Or should I say don’t get.) $85.00 a month for nothing. I’m not a happy customer.

I signed up when we moved in to our new house.. They took all my information over the phone. Every time I had to call them due to the internet just sitting and spinning they had the wrong information on my acct. #. They would update it every time and when I would call back same story. Very frustrating and I don't recommend them at all.. Twice as high as any one else and the service part sucks!

My debit card had been compromised by scammer and I had bank cancel it and send me a new one with new number.. During the change I had overlooked contacting HughesNet to give them my new card number making my payment insufficient. I got an email, called HughesNet and was greeted by great young man who was very pleasant, courteous and understanding... Took care of my problem and spoke very clear and articulate. A pleasure to speak with.. I believe his name was Ryan.. Thank you.

Not sure what his name was, but he was the nicest and most understanding person I have ever talked to. Very friendly and helpful. He is definitely the type of person that HughesNet needs to keep on payroll. He made me feel like we weren't just a number, that he really cared during this terrible crisis going on in the world right now.

David was very kind and knowledgeable. I spoke to him over the phone and he helped out a lot. He guided us through the process and was very patient. Very professional individual! Gave us tips about Directv. He is good at what he does.

The operator was very happy and nice and very well helpful to me and my family. He deserves a 10 on everything. He was considerate and patient in explaining everything To me and my family. I would like to give him a big and great job.

Waited on hold 25+minutes but understand the delay due to the current crisis in the United States. Very informative customer service representative, very knowledgeable and quickly answered all my concerns. Took care of my problem. Quickly. Would highly recommend service to friends and others.

Very poor service. Bad customer service. Service has not worked correctly since installed. Took a week to get a tech to repair it. Then had to call 3 more times. Still did not work. Would not recommend to anyone to purchase this service.

HughesNet installed the satellite last week March 21. It was pouring rain and the installer (Tom) mounted the device to the roof. I do not claim to be a expert, but the satellite is pointing through our big oak trees. At its current position it can't receive signal through it, and my DirecTV would not have gained signal and had to be moved. When the installer got done he showed me how to check the signal strength through the (system control center). (Tom) said it was good, but then I tried to stream the TV. It did not work and continued to buffer. I stressed my concern about that and (Tom) assured me it would get better over a 24 hour period as it downloaded.

When ordering this service I was overcharged. When asked to have the difference put back on my card was told "no I could have it credited to my account." Why would anyone want to keep this service. It is too slow for the money. Dial up was faster. This service is awful. It takes 4 hours to download and they are too slow s to stream a movie. You would almost be better with nothing at all. Please seriously reconsider before selecting this HughesNet as your internet provider.

I had no internet all day long, I call three times and go someone that couldn't speak good English and also it was static on the line so you could not understand just what she was saying. I would like to see good English speaking people answer the phone when you contact them.

Was overcharged 250 in February. Was told it would be refunded in 10 days, never refunded. Called several times. No answer. Then called today and put on hold for 2 hours. Ask for service to be canceled. Told would be charged $100 to terminate early then received email stating will be charged $400 for early termination.

Internet is not working fast when I need to log on to do homework and watch Youtube videos for homework as provided by the teacher is always freezing up. I need to speak with supervisor about this contract that is not worth paying for 75 dollars a month.

I was charged 30.00 after being told I would not be charged. Account was paid. I want my money refunded. I would like a phone call immediately regarding this matter. Very important. I should not have been charged a phone call please. Thank you.

Had to cancel my service due to an emergency situation after 3 years. Customer service was abysmal. Despite my tenure, I was told I would be charged 300 plus dollars. They conveniently lost my address and had to contact a supervisor just to get some resolution in the matter. It took no less than eight phone calls in order to do so. Kept getting Representatives with severe attitude problems and no interest in helping out. Had to turn off automatic payments and remove my payment method in the hopes I don't get charged $300 while unable to work due to the whole covid-19 outbreak. That being said, I've been trying to get this issue resolved for over 2 months and - no - I would not recommend this service to anybody. I would sooner switch back to dial up than ever go back to HughesNet.

When I moved from old address I kept service going for my ex-roommate. She called in panic because her wi-fi just said no signal even tho main receiver box was working and lit up. Her phones were acting up also, wanted me to call. When I spoke w your rep he was very nice but unable to help me after confirming the service was still up and running, because he needed to speak w her while she was at her computer to try a few tests. This encounter was satisfactory.

The representative was very pleasant, kind and helpful. He walked me through my problem. Relaying me step by step how to correct it. He gave me information and was very caring. He also gave me information on receiving use of my internet service at specific times of the day. Thank you for having such nice people.

I have been very disappointed with your services... My contract is up in July.. What would I be charged to cancel 4 months early? I don't believe I will keep service that I can't use.. Please email me a response.

I called several times for help, they would refer me elsewhere. Our internet signal is terrible. We purchased a booster at Walmart which did not help. Finally after close to a year, we contacted a local internet business and had them install for us. Now it’s been 17 days, and I have been unable to get Hughes Net to stop their service. I have called and no one answers. I have gone online, and get referred back to phone service. I have emailed as well. No response. I refuse to pay for their service when I have tried for close to 3 weeks to get it cancelled. Mar 12 to today, Mar 29.

HughesNet is absolutely the worst internet I have ever experienced. Called in told them how slow it was they upgraded our service in which it did no good. I have been trying to call back to complain but unfortunately we have hughesnet for our phone service as well and can't make a phone call half the time, it either gives us an error message saying it can't connect or is so slow everyone sounds like robots then it disconnects us.

Customer service is, well, there isn't any really. It's never their fault and it's always yours. When they do talk to you, your issue must fit within their script. If it doesn't, you're history. You do NOT get what you pay for. Their internet may suck, but they never waiver on their billing.

can't download movies or tv due to terrible speeds. Takes 3 and a half hours to watch a movie, unacceptable!!. I've complained to tech support 2 times in a week. No one has contacted me about this issue. It seems to me that your co doesn't care about customer service.

Bill and date for termination. The wait was unbearable. Our rep was very sweet but it took endless wait times for him to get any answers. We will see if what he told us will come true. If it does I will be very satisfied.

Computer was indicating that the connectivity issue was caused by Hughes connection. In calling and holding for 20 minutes, your tech indicated to me that I should go on the Internet and do my troubleshooting there and at termination of conversation, she asked for my email address so I could respond to a survey that would help her. I responded by asking her how was that going to happen if I had no internet. She indicated that she tested equipment and all was good. Wrong! Being relatively new to having the satellite, I was not sure what to do. I finally just unplugged and reset. I now have my Internet back. I'll know to try that next time before wasting my time with a tech who either was not understanding what I related to her or for whatever the reason did not carry through. I understand that we are all going through very difficult times but was not satisfied with my experience.

OK, here we go. I am in the IT profession and am taking care of my ailing mother during this pandemic. Her cardiologist and other doctors are now only doing Skype or FaceTime virtual visits. She had purchased 10GB of service in January and I upped it to 20GB a few days later. Since that time, she apparently is going through that number in 2 days. She does not have Netflix, does not use Facebook, and is not a gamer. She lives remote so there isn't anyone "stealing" service. For the month of February, she was getting less than 3MB/second. Some times when I visited I checked and it was .66MB/second. I called Hughesnet and they did nothing but say sorry she is using the internet. I went ballistic.

I was very pleased with the service I got over the phone today; for about 20 minutes. Now it's back to not working or barely working. In general, HN had been a great disappointing from the beginning. I regret getting it. All those commercials about how fast and reliable it is are a joke to me.

Very helpful and understanding regarding the coronavirus pandemic and its impact economically on my family. This call proved that HughesNet cares about your customers' wellbeing. It was a pleasurable experience as well as helpful. Thank you for your patience regarding this matter.

I feel cheated by Hughesnet. It is the worst consumer experience I have ever had. Can't wait to change service to a company that is fair and easy to navigate. Can't even submit a review without it being a hassle! What a joke!!! So mad!

I was told we had used up all our data. I was not aware we had a limit. Jessy ** was very patient and explained everything to me. I was satisfied with his explanation. However I am not happy with HughesNet. It is slow.

My service sucks. No signal half the time. Can't watch a show on Netflix without losing signal several times. I'm about fed up with it. If the service doesn't improve I will stop payment. They mounted the dish up against my 14x28 metal storage bldg. The bldg is blocking part of the dish. Also dish is so low to the ground. It's below my mobile home.

Called in. No issues on your end but the issue still exist on my end. I don’t have an issue paying my bill but would like to have service. So I will be asking for a credit 'til the issue to resolved. Sent a tech and you will see the problem.

Credit card ref#** wish to receive monthly statement by mail. Will not be charged $5.00 to have it mailed. Also received statement from credit card on 3 27 2020, when bill was due on the 19th, was charged $26,50 late charges, also was told 1st month since new customer would be $18,00. Then this shows charged $70,92. Was down after installation 5 days and was supposed to have credit for that, please advise or come take out service, had roof damage along with constant phone call concerning the matter, immediate attention please,.

I have been a customer on and off since 2009. In the past two years your service has deteriorated. I cannot download a YouTube file, no matter the time of month! Your service really sucks! I am looking for an alternative. Fred.

I wanted you to send a bill for your services to the address above. It took me 20 plus minutes to get your person to do this. I do not understand why yous have a problem with this. And it over an hour to get to reply to my call. I did not like whole thing!!!.

I am a great admirer of all that the US provides as a country and world power. What is not possible to conceive, is a company of a forum like HughesNet, which is in Brazil and does not provide a quality service ... Sobro always with terrible quality of the company located in Brazil at HughesNet. This month alone we wait more than an hour trying to request or repair the signal. Only this month the speed tests did not exceed the speed of 500 kbps others with 060kbps for a contracted plan of 15 gigs ... I am very unhappy and frustrated ... I am translating to english on google translator and forgiving me for mistakes ..

HughesNet is horrible. Although after speaking with Joshua yesterday my understanding of how satellite WiFi works, I feel I would never recommend Hughes to anybody! It’s really horrible for what I’m paying! Plus installation was poor & he tore up my yard!

I had a difficult time speaking with the representative due to it sounding very garbled. The representative was talking clearly, but the connection was faulty. I was satisfied with the outcome. Looking forward to having more data speed. Thanks for the help, and giving me a discount for three months.

The woman I spoke with was very knowledgeable, had the patience of a saint while I tried to figure out how to do on my end, what she was explaining. With our phone connection crackly sounding, it was often difficult to ascertain what she was saying. I needed to register for an online account so that I could pull up information to set up a new iPad. She patiently repeated what I couldn't hear. Together, we resolved the problem and all was fine and well.

Our internet is slow and at times our wifi just disconnects. We depend on it in our area for phones. We live between towers. When out of our area we can can use the phones fine. I was sent sent some paper by engineers but cannot access the site. My internet says it isn't a safe area to visit.

Updated on 12/29/2020: Throughout my time as a customer of Hughesnet I've experienced slow buffering, reports that there is no internet service, and inability to watch any video content without frequent stalls and drops. I have followed the suggestions of the folks I got on the help line, when I got anyone on the line at all, but nothing lasts very long. The very patient man who helped me this time suggested a service upgrade, costing about $50 more a month, could help. I'll wait and see what I can find at a better price.

Horrible service, horrible connection and experience altogether. I work from home and could not keep a connection. Literally had to take the day off work to try and figure it out on my own because the customer service was so bad. From then on I had to work using my hot spot from my phone in order to get a connections and work. I would not recommend at all!

On March 18, I received an email from Hughes Customer Care. In the email, among other things, I was advised that my cap of data was being raised. It was not. When I went into chat on your site, I was given some credits, which I appreciate. However, no explanation was given about the letter. So I am now asking why I was sent the letter if my plan data cap was not being raised?

The tech is always great However since the sale of the company to a foreign. Think Belgium co. it has been terrible service. Call often with issues. Considering changing to Dish. I have Dish at a 2nd residence. Feel free to call me with explanations. M J **

I’ve never really been happy with the Hughes Net system. But I will save they did come out and fix my problem and didn’t charge me so I was happy about that. But I still feel the Internet service is not that great on my computer and phone. I’m trying to send this in and it keeps saying the connection is not there. Oh my this is not good.

The woman I talked to was very polite and knowledgeable. She fixed my problem and gave me helpful tips. She walked me through setting up my account to see my bill online, Very thorough. I was completely satisfied with my call.

I made the mistake of bundling my cable services with Hughes Net Internet services. Not only do you get a HUGE satellite on your roof, but service provider is terrible. Customer Service will upgrade for a new 2 year contract. No thanks, cancelled my service within a year and was charged a hefty termination fee that I was happy to pay.

Cannot do online classes. Cannot do online video for college. Cannot download movies. Worst service ever and customer service is horrible and a bunch of liars. There should not even be a company allowed to sell internet that's how bad this is. I was charged $100 more for service then told originally then when I got a hold of somebody about that they told me they refunded it which they still have not and also told me they were taking $20 off the bill and was going to call me right immediately after installation which they did not. The installation tech I told him the service was slow and he told me that happens at first. Another lie. I just highly recommend staying away from it. This company is a complete joke and I'm stuck for two years. Don't make the same mistake as me. I was desperate because classes moved online but this is a complete waste of money for the next two years.

Trying to cancel my service. Waited to get to the person to help me. When he finally got me transferred to the proper rep they dropped my call. Tried to call back and all lines busy. Told me to call back later. Tried to call back several different times. Please contact me to get this done.

I paid $263 2 days ago for installation as a new customer. I was guaranteed a 1-2 day installation with a promise for a call from the installer yesterday 3/24. I sat on hold today twice for over 30 min and was guaranteed a call again. Still no installation time.

I would definitely recommend Hughes Net to all my friends. All my questions were answered concerning my router, and upgrading my service to 5 gen. In this critical time it was nice to hear a calm soothing voice, and full of support. Thank you! For your understanding, and patience.

I was handle very poorly and wasn't resolved. I got disconnected after waiting on hold for the person I spoke to to talk to customer service service waiting 20 minutes and then my call was disconnected and now I got to call back and go through all that waiting to speak to someone. And believe me it's a problem but I have to call back because my bill is not right. I am a new customer and I'm not liking what's going on.

Payment increase. I was really pleased with the customer service when you get to talk to a person. Because it's hard to get someone answers the phone. But when you get to talk to someone they really help you solve the matter. Thank you.

We have get very spotty connection. We need a booster or more bandwidth. I have been on line chat, sent email and done survey. I need an appointment for someone to come back to my home. Please call or email me with appointment date.

The customer service I have received has been terrible. The phone number doesn't work. And the chat line takes forever to get a response. The whole purchase has been a mistake!!!! I would never recommend this company to anyone.

This internet has been giving us problems ever since it was installed 2 weeks ago! It's almost been 3 weeks now and I have used 0 data/mg due to my TV constantly buffering every 2 minutes. All the lights on my modem are on. The service is not working at all. When I call customer service I'm always on hold for at least an hour. Yesterday I was finally able to get ahold of someone. She was not able to help me. During the middle of our conversation we somehow got disconnected and I never even received a callback. This internet service and customer service is HORRIBLE! If no one can come out this week and get this situated, I will be canceling service effective immediately! $80 a month for what??

Installer said thick pads would be put under dish. Wasn't done. Black goop was put on top of 7 screws, now when we have dish taken off roof it will need patches on roof. Our roof is 4 1/2 years old. Cancelled after 6mths. Poor reception and service. Paid half of cancel fee. Request to waive other half.

The service is terrible. Do not ever want to deal with these people again. Save your time and go somewhere else!! I canceled the service after a week. Horrible and then they charged my card two months later when I didn’t even have their service anymore. I’ve been trying to get my money back ever since. Do not use this service.

Hughes Net are professionals. Installation was super easy. Good product, good price. They were a pleasure to deal with. I am very satisfied. The internet is very fast, they customized what I needed according to my usage, example business use or gaming use of just general pleasure use.

My internet was slow and the service was irritating. Mario was very informative as to why my service was having so many problems. His customer service skills was very professional and very patient. I wish I was more internet savvy.

Held on phone for 44 minutes, got bad connection in the Philippines and they said hang up and they would return call. They didn't return call. I called back and held for 53 minutes and got a girl that couldn't speak English well enough to even carry on a conversation. I tried several times to chat. It would tell me there were 58 people in ahead of me, then the count would start going up to 62, 63, etc and nobody would ever connect with me on chat. Hughes-Net service is so bad it takes me over 2 hours to upload a 3 minute video. Most of the time a photo will not even upload on Facebook.

The internet package that was offered to me is not enough to maintain my household. I tried to call customer service and get it resolved and they had no solution. I've tried several times to call and cancel and each time they hang up on me saying they don't have enough technicians that can deal with my problem. I've only had my service for 3 days and I've been trying to cancel for two. I want my HughesNet canceled immediately.

Excellent service! She treats me like I suppose to be treated. The young lady wanted to make sure she answered all the questions I asked in a very pleasant way. She made sure all my needs were met. I take my hat off to her. She was very well informed. Be bless.

Upgrade of service. The service was very well done. I could not have been more pleased! The rep. spoke very good English, she knew what she was doing, and made sure I understood all the information I was given. This was one of the best contacts I have done over the phone.

100% satisfied with help considering I'm a dumb ** that didn't know my passcode was on back of router... lol. Could use a cost cut though as I'm on a fixed income. The person was kind, patient and very helpful...also drop my bill down, please.

I had my issues resolved in a professional manner. I thank the agent who helped me because I didn't think I would be able to get my bill paid on time. The process was quick and easy to understand. Thanks a million.

I have never had this service, but they keep hounding me with emails. I wish they would stop. I have called it spam, sent them emails, tried everything I can, but they won't stop. This is a total waste of time. They send me bills for nothing. I have never had this service, why don't they wake up.

She was extremely helpful. Took her time to explain. She gave all the information I needed. Worked on finding promotions. Let me know if the gigabytes we're not where I wanted them. I can call back and upgrade at anytime.

Call in about the 30th time. Slow internet. It's been a month. Still can't stream. The tech was rude. He hanged up in my face. My husband call back. We just want it working and why free tv won't play. We had AT&T 14 year. Never had this happen. Sorry we change.

This is not the answer to rural internet. The first week fine service. Now internet is like dial up reliving the 90s. Called for support but they couldn't do ** because the signal is generated in Colorado or Nevada and couldn't troubleshoot because of storms there. This is service for a business and I have lost substantial income because of this. I have to trouble so I am not at home to call and be on the phone constantly for Hughes Net convenience. This just plain sucks!!!

The person I chatted with tried very hard to help. However we did not fix. I will try again a little later. I can and will do without service at my place. I can use a friends service for a few weeks. When I DO get it fixed, I hope to get credit for the time I was without. I am confident you guys will help.

Had internet installed at my father's house. First appt for 2/22 8-11... Called HughesNet @ 11:15 & was told driver hit deer & not going to make it. Driver called my house @ 8:30 to tell me, but I was at my Dad's where installation was to be. They didn’t give him my cell #. Second appt for 2/29 between 8-11, tech arrived 11:30-12. Another charge shows up in my account. I call & it was for something I didn’t sign up for. Had to go through hassle of canceling that. I regret the decision to go with HughesNet????

I have had the best in customer support by a young lady who spent a great deal of time and patience to ensure I had my problem solved. In doing so, I opted to upgrade my data usage, not because I needed to but because of the service I had been provided.

Scott ** was very knowledgeable and helpf..ul. Before I talked to Scott I had called a number for my area **..the night before...Finally hung up because I was on hold so long. Someone called my phone awhile later and said, "Who is this"..I said, "Who this"..he said.."You called my number"..I had no idea who it was because he did not idenify himself. I called Hughes # again in the morning..man answered,,said, "I called you last night"..very rude..I said, "I did not know who you were"..He hung up on me..I called back all I got was voice mail...I want complaint filed against this rude person..

Being a customer for 10 years service has got bad the last year slow internet after upgrading to Gen 5 service got worse. Using the internet less now and started running out of data. According to customer service we are using data while we're in bed asleep with everything turned off. They say we need to upgrade to a more expensive plan. We are shopping for a new provider now.

Internet doesn’t run at the speed the salesperson tells you it will. They also claim you can connect up to 12 devices which is not true! There are many times I cannot connect one! They talk about peak time being difficult yet they don’t tell you peak time is ALL DAY! Customer service doesn’t listen. Tech came out to install, drove in my yard, took down parts of a previous dish and just left them in my yard for me to find two days later. Mishandled a piece of furniture that was a family heirloom even after I told him I would be the only one to move it. He didn’t care. Slung it around like it was Nothing! Requested a different tech day 2 because it wasn’t working but rep didn’t care and said I’m stuck with the same guy.

Internet speed was not fast as if was supposed to be. The service tech was very helpful. Speed seemed to improve after the call. It still is not as fast as I would like it to be. The phone service was not great and it was difficult to understand the technician. He was very patient and was able to help.

Have had this service phone and internet for nearly 3 months and the experience has been a nightmare. I just finished a call on hold for 38 minutes... The 20th call in three weeks... And ended up with the same nonsense. It's always someone or something else's fault. The internet right now is running according to their own test at 1.45 mps download and 1.28 upload. That is non existent. I got so upset and raised my voice and the rep if you can call him that just disappeared and disconnected me. Do not ever get this service. I have just been trying in vain to restore my files after my computer crashed. I will be 100 before that happens at this rate. Even the phone is worthless as it continues to disconnect while I am on the phone. They do not even deserve to be called a business. Do not ever buy. They owe me a $100 card which they never even sent to me as well.

I have not had speed that I am paying for since I got Hughes Net. I want to cancel my contract. I get the same excuse every time call. Very poor service. I am very dissatisfied with the performance and service.

My experience with the operator, that helped me was great, he took the time to make sure that my internet was working properly. Surely appreciate it. Now I'm able to watch and stream properly. Thanks. We really appreciate. Good job.

He was so helpful. He couldn't find the issue right off, so I suggested seeing if moving the modem closer to the dish would help, but I had to work at it to get the cable to my window upstairs and had to hang up and call back after I moved it.

The company was having some website issues, so my request had to be input manually. Jose, called me back to get the information & completed my request. He was very helpful & knowledgeable. He wanted to make sure that I had any other questions & asked if there was anything more he could do to make me happy.

I had used Frontier but hit a glitch with them so thought I would shift to Hughes. Very bad mistake! In no way (except perhaps tiny print) do they communicate that the service operates with a quota system. That is, if you use up your allotted time (which quickly disappears with any streaming/downloading) then you are out of luck until the next calendar month. Say what??!! When I called to complain they said for a mere $30 extra I would get more. More but not enough. Also they were very keen to stress I was entitled to 'free' usage - oh, but only during the every so NOT convenient window of 2am to 7am. Yes, I kid you not. This is quite a sham and shameful of them to not fully disclose how limited their service is... Oh, when the increased $30 more monthly still did not meet needs, I was offered... a more premium plan for yet another $30 per month. Biggest bad decision ever made. Plus I now have an unsightly satellite on our roof. Bah humbug. Stay clear, folks.

The customer service representative was very helpful and polite and was able to take of my issue without any problems at all. I was taken care of in a timely manner. Thank you so much Hughes Net and Jesus is King.

Since the Coronavirus has impacted a lot organizations our church is closed. They are "streaming" the services on Sunday morning and because of Lent, the Wednesday services also. Because of this we are using more of monthly usage. I called asking IF we could get more bites added at no charge. I spoke with a "Mark **" this morning and he said he added 2gb at no charge because we are a long time member. As yet I do NOT see this added to our Hughes Net meter! Please respond to this.

Need a VPN connection to do working from home. Right now my employer requires that we work remotely. VPN is only available for business accts. Tech support needs to be able to speak good English and communicate. Very difficult to understand and placed on hold several times. Not a happy customer.

We called advising to turn off our service Nov 15, 2019 for the winter months and to restore service in April as we are on a vacation plan. We go to our home in Georgia for the winter. HughesNet has continued to Bill us all winter when we aren’t there and have no service. We have called monthly and this continues. The service is terrible even we are there At our cabin. What do we need to Do here?? Everyone we talk to agrees this is wrong, they will correct this with our Discover card, and every month there is another charge. Please correct this immediately!

This was the worst 1 month of my life dealing with HughesNet. I was completely unable to stream movies, to search internet, or to even connect my smart home products correctly! This “internet” is a scam! I was using my entire month of data allotted to me in an 8 hour timeframe! Best part is, I wasn’t even in the home! I was at work! I could NEVER speak to a customer service representative located in the US. Therefore, the language barrier was incredibly frustrating and impossible to get past. What a scam this company is. I will be using word of mouth every chance I get telling people to run the other way when they see this company coming!! I gave a one star review ONLY BECAUSE THEY WOULDN'T LET ME SELECT ZERO STARS!

Person that came to home was helpful. But still have great difficulty trying to download anything. Had family stay in home and house but they to could not use it to download. They are very computer savvy. Just totally useless. Do not understand. Still says there is a virus on the network.

Had concerns about how our service seems to be buffering in an excessive manner. My question was answered and fully explained. I will recommend HughesNet as a a reliable and efficient internet provider. I will not hesitate to contact customer service again in the future for any problems or questions I may have.

Your company’s representative was extremely helpful. He made the necessary changes to my account. He seemed very kind and understanding Regarding my circumstances. I felt he did everything he could to make my contact with your company a very positive experience.

I cannot call customer service everyday! I am extremely disappointed in this satellite service! It is worse than CenturyLink! My Sprint mobile hotspot is way better! Do not waste your time money or energy on this company! I am ready to end my services. They are trash!

I was sold a bill of goods when sold your service. I was told that based on the usage of my home, we would have no problem and enjoy the service. This was and continues to be an absolute lie. We can’t effectively do the simplest of downloading or minimal streaming. I can’t even efficiently open and review my email for work. DO NOT GET THIS SERVICE!!

So far I am really disappointed with HughesNet! The quality of your service is very unsatisfactory. Any video takes forever to download and the picture quality is bad. I have better service using my hotspot on my phone. I am considering cancelling your service. Not sure if you care or not.

I was adding tokens to my account and I couldn’t see where I was getting tokens added and he explained where to look and how it worked, he was easy to talk to and understand. I really appreciate him. Thank you so much!

Called Hugesnet. Explained problem. They connected me to home tech support. Tech rep very helpful. Solved problem with tv with no Netflix, this was the tv hooked to the Joey. Other tv that is hooked to hopper still stops every few minutes to load. Need this fixed!! called back today and home tech support wanted to charge me for help. This is totally unacceptable. I have only had Netflix less than one week. Very disappointed. call me **

Not happy with what I pay for the internet each month. I'm planning on looking into other companies for a lower amount. I am on a fixed income and I'm having trouble meeting my monthly bills. I'm sure there must be lower prices for retired citizens.

Hello, my name is Gonzales **, a HughesNet subscriber, and the experience was pleasant and accurate today. The customer service representative was knowledgeable, friendly, and professional. Providing me with the proper instructions to get service so I could run my computer and stream videos. The representative took the stress away from getting questions answered, he performed quickly.

I had to spend $18.00 to stream one movie because my data usage for the month suddenly ran out. When I contacted HughesNet they offered no logical explanation nor did they offer a credit. When I requested an explanation they put me on hold until I disconnected.

Mr. Nicholas ** was very Helpful, Considerate, Patient and went Over & Beyond helping me, Extra thanks to him. Considering I am computer illiterate so this took a little bit of time to fix this. I was considering canceling your service through HughesNet.

Operator was very helpful and friendly. And made sure that all my information was correct. She also went back over my information to make sure that she had entered it correctly. The card number was correct the 3 digit on the back of the card was right and also made sure that the expiration date was right. And then she thanked me for calling in the information.

As I talked to one of your salesmen - it was very confusing what all the discounts were about. I simply had a letter to encourage my joining Hughes Net. I don't think he told me about the rental of the box for $14.00 a month. Or did not seem to know about the $10.00 a 6 mo promotion for signing up. Only gave me 3 months and I have to call back in after that time. So for signing up it was to be $49.98 about and I got a bill for $61.00 +. I did call in and another gentlemen very kindly refunded the difference, to show on my next bill.

Firstly, I was promised a promotional $50 gift card for signing up - never received it, they wouldn't return emails, texts, or voicemails concerning that. I was promised that speed was sufficient to steam multiple devices simultaneously. (Guess who believed them and signed a 2-year contract.) Not so! I can't watch one 30-minute episode on Netflix without it stopping at least 5 or 6 times for 30-45 seconds. It's barely useable, always frustrating.

I have used Hughes.net for many years as there are very limited internet providers in this area at the time we began using Hughes. Over that time period we have upgraded our service but have NEVER been able to download streaming video content without prolonged buffering that usually ended with canceling the stream. I'm not satisfied with the customer service that I have experienced over the years. I would advise anyone considering Hughes net to carefully consider other options before signing on with Hughes. I would not recommend Hughes to anyone else.

Responsive and informative. She was helpful and let us know we needed to update our service to receive streaming and other services. She updated us on what services were available and I was able to chose the most appropriate programming for us.

I moved to the country and as far as I know there is no internet available. So I called HughesNet, I had him on speaker phone, with two other people in the room. The gentleman actually lied to us, telling us how much better they were and that the Military used them. I asked how much rain, or bad weather affected it, because I’ve had a dish before for TV and he said it wouldn’t affect it, and that I should know they had to be good, because the military couldn’t have service that dropped in and out. He said that my grandson could play his games on the internet and we could watch movies, no problem.

I think my customer rep’s name was Mario. He could not have been more helpful and pleasant. He listened to my concern, looked into my account, and promptly took the measures necessary to correct my issue. This was a refreshing experience with contacting a customer service department.

Hoping that maybe it was just because we became new clients, we thought it would be fast from the beginning. Not the case, most evenings Netflix can barely show part of video, if it even matches up with the audio. Apps work best through AppleTV, but most other apps do not work at all.

The installer was very nice and very informative.. Everything went smoothly.. I would recommend him and Hughes Net to anyone. I have had no problems with my service so far and I have had it for over a month now!! Thank you for a great service..

The only part of getting Hughes Net was how nice the installer was. He came early and informed me during the entire installation. Communication on their behalf lacked in knowledge of what’s supported, and finally talking to somebody who knew what was wrong finally was able to cancel my contract 10 hours after it started.

When we try to download from on demand we have problems at least 40% of the time. The TV has just cut off several times. I have a lot of background noise on my cellphone, not sure it is the wifi or not. We just added a ring door bell and some problems with connections.

I called to cancel my service, as I am moving in with someone who already has Internet and not interest in changing services. The customer service guy I spoke with asked me no less than 8 times to consider canceling. Even had the nerve to ask to speak to my roommate to convince them to switch! Of course I said no, just cancel my service. This entire call took 30 minutes! 30 MINUTES!! After about 20 minutes I asked the guy if I could just hang up and he could email me the confirmation, to which he said if I hung up now, it wouldn't be cancelled. Then he puts me on hold for almost 10 minutes!!!! It is obvious they hope you get frustrated and hang up before you can cancel. I would NEVER recommend Hughes Net.

The slow speed, plus left over scrambling of internet, even though. I ran over, you put me one a grace period and scrambled my internet for four days. I fixed the problem, and asked to have my internet unscrambled and sped back up, which 24 hours later still hasn't been done. Please unscramble my internet!

Our internet is so slow now. I have trouble with everything loading. It takes forever. Just very slow. There is only two of us in the house so we do not have a lot of electronics running at once. But when our kids come home there is no way it works. Way too slow.

This is the second time that I have called to end service and have you ship me a return box. You are trying to bill me for service I have not receive. I have installed Viasat. Please get this right this time.

Still can't watch a movie without it skipping. Was told your speeds were the best on the market. Tried an outside router. Didn't help. For $100 you think it should work? Even putting the movie on lowest setting it playing but picture quality is horrible.

I’ve used other internet providers and this is the worst- similar to the old dial up! What used to take me 1 hour to pay all bills online now takes all day due to the incredibly slow speed. At times, I even have to take my phone off WiFi to use it to pay a bill because the desktop can’t find the page with WiFi. Don’t!

Waited all day Sunday no tech. Finally hooked up on Tuesday. Customer care was great getting me in touch with tech. The tech number given was wrong number. Customer service was great getting me In touch. Tech also said I would get compensation after he installed wifi. Thank you. Tammy

A older man came out and installed my internet and he along with the company said this level of internet would run everything I have to run and that was so far from the truth. After many issues and calling the company still getting lied to more and more I finally got a hold of a rep that said, "No, you have to move up to the 115.00 level to get what you need." So don't buy into the cheap internet lies they advertise and there is caps too.

Sending back equipment after canceling service. Hughesnet installed my receiver on my roof. I wanted it on the ground. I was told they required installation on roof. I was sent a return box telling me that I was to return one. Item was on the roof. I am 80 yrs. Old. Called and was told if I did not return roof radio receiver my charge 200 dollars or they would send someone for 100$. They put it up. They can take it down.

I got HughesNet when I lived where it was the only choice. Of course it costs 400 to terminate, so when I moved, I took it with me... Had it transferred. The internet speed tests are deceptive. The is not helpful and lies to try to get you to spend money to fix THEIR defective product... Which isn't really defective, but they tell you it is to get you to pay a technician, when all it really needs is to be rebooted. When you go to terminate, not only will you be charged an outrageous fee, would you agree to when you sign up, but also, you will be responsible for dismantling the satellite come and taking some sort of radio off of it and mailing back the radio and the router. For which you will need to pay a package are because if you're like most Americans, even if you can figure out how to get the thing off the roof or how to even get up to the roof, knowing how to properly package these things to mail them back and to pay that cost is inhibitive.

I had my obsolete system replaced with a Hopper and two joeys. The installer was very nice and professional. He even climbed on the roof and moved my dish where it works much better. I don't remember his name but I remember he lived. Gun Barrel City.

Internet is very slow, poor reception and freezes every 15 seconds while watching a video. May stay frozen at least 1-2 minutes. Very disappointed with this service. Hoping technical supper can offer suggestions to improve our service. It can highly recommended to us.

Walter was a very nice, caring, socializing person. He was very helpful and considerate. A customer couldn't ask for any better service. Walter was most informative, great with advice. Walter was just an overall a great assistant. He was awesome. We would like to always talk to him.

I would like to take away the one star. That’s how bad they are. I didn’t think my internet provider could get any worse than what I had until I tried HughesNet. It is horrible. Slower than CenturyLink and they lock you into a 2 year contract as soon as the technician leaves your house. I had it one month and the high speed runs out in one week then you're stuck for 3 weeks not being able to even pull up a webpage on a laptop. I canceled my service after one month and they was nice enough to take off 100 dollars of the 400 for canceling service early. That’s why they don’t offer a trial period so they can charge all the suckers they con into changing service by telling them that even when your speed slows down it is still faster than your other provider which they say I was misled but I say I was lied to.

The guy put this dish dead center of yard next to pool and did not bury the line. I told someone this on the phone and they said he would be here last Friday the 6th to fix it and they never showed up.

Phone was turned off 3-9-20. When customer service was contacted that day, I was informed that the number that we had used since starting service wasn't active with our account. The original problem was that it was set up as a residential account, NOT a business account. It took a month to get it changed over, however ONLY the internet was changed, the following day the phone was turned off because it was a residential phone. Was told it would be a $25.00 fee to turn it back on, I protested that wasn't acceptable as it wasn't our fault. then the fee was waived, and phone was reactivated and was going to be switched to a business account. Now 3 months later the phone is shut off without notice and am told that it cant be ported to a business. This is a horror story! And still not resolved.

Sometimes streaming services don’t play at fullest HD.. YouTube and Hulu never do, PS4 games don’t play at all.. Fire stick closest to the router does not connect at all, more than one device seems to slow down internet.. It streams slow at times and WiFi is only used 4 hours or so a day.

Needed assistance to pay upcoming bill with a debt card. Was paying with credit card before. Everything went pretty smoothly. The support was great, a big help to me. Thank you for providing me with such service, it was reliable, considerate and thorough, it means a lot. It makes feel I can always call without it taking forever.

Your service is:

I have been with HN for a month, and the internet is just awful. The actual internet speed feels less like 40mb and more like 1-2mb. I have done all of the troubleshooting I can on the modem/router, but nothing changed. Considering how expensive this is compared to other providers, I'd rather not have this at all...

Was told to call again at a later date because a billing had just generated. I would have liked to negotiate a new monthly rate of payment. Seemed like Hughes Net really didn't want to give me a better rate. Maybe have a representative that could take the information, follow up, and call me back. Just saying how I felt.

My issues occurred March 10th 2020. At 0821 I arrived at work and noticed our Pawn Software was red at the bottom. This means one of two issues either our software company is doing an upgrade or the internet is out. I tried to access the internet and we didn’t have internet service. We immediately called HughesNet after multiple tests and 2 hours on the phone with their tech we were told to call another # for their subcontractors in Tucson. When we called their subcontractors in Tucson we were told it was our modem, keep in mind they had no clue what was wrong at this point. They said they would replace the modem for free and our business would be charged $125 delivery fee plus $150 per hour technician fee and they would get back to us with a date and time to get us the modem, we asked why is there a fee if the modem is under warranty? Their reply a technician has to deliver the modem and set it up. I wasn’t willing to accept that answer.

The speed is nowhere near what I'm paying for. A couple days into the month I get a message saying I only have ten percent of my data left. My bill is higher than what I signed up for. I am very unhappy.

Charged for a modem that went bad which I rented from you all. I was charged for a new modem. This was corrected after I had to call and ramble to talk to a rep. This was worked out supposed by my first call to have the modem replaced. Somebody let the ball fall on this order.

I did not get ANY answer at all! Very disappointing! I cannot see even the slightest attempt to acknowledge my problem or try to help me. I don’t feel confident about counting on HughesNet to help when I have questions as this is the 2nd time this had happened to me.

I called in to disconnect. Paid my final bill and was sent a separate bill. We discussed this bill while on the line with a manager. Very disappointed in HughesNet and will not forward hughesnet to my next homeowner and will tell them in fact not to order because of dishonesty.

The girl that helped me on this day was amazing..She fixed my internet problem..and helped me get on my account... I have been with Hughes Net for a year and this is the best experience I've ever had. She also walked me thru how to set up my account... I could understand everything she said.

A few years ago I was the secretary for the Paso Fino Horse Federation that has an office on Huckleberry Finn Rd. I was ask to find an internet service. I used Hughes Net at my home so recommended it. Upon approval of the board members I called to have it installed. I no longer am the secretary for the federation. I started getting past due notices for this account. I called and told the agent I have not had Hughes Net for over a year. She said, "Yes you do. It is running now." I ask what address and she told me the Huckleberry Finn address. I explained to her the situation but she kept arguing with me that I am responsible. I contacted Gail ** the President of the Federation and she informed me she has been having a hard time paying the bill because she is not Roni **. I think your customer service need improvement. I hope this situation is resolved very soon.

I have a Ring doorbell system and would like more -faster response when activated; was told that my system should be ok. Just lag in sat. distance from receiver. Was wanted to get faster internet response. I thought that getting a higher quality and faster signal would help. RV.

Great service, the tech was very patient and professional. The overall installation was fast, but the internet is sluggish and slow compared to my previous company, HughesNet lacks speed. I am having trouble accessing certain channels that should be easy to get with the internet.

It’s worst than having DirecTv. Even if no one is using WiFi it moves slow. The tv buffers....plus my bill is not what was quoted.... It’s about the same price I was paying before. Only difference my service not as good. I totally hate the service.

Before buying my home, I did my due diligence and contacted HughesNet, knowing that if they told me I couldn’t use my internet, I would not buy my house. As someone who likes to go to the source, as opposed to potentially find erroneous information on the internet, I called HughesNet a month before closing. I gave them the exact specifics I needed for my job, and I explained I would lose my job if I didn’t meet certain requirements. They told me I would be perfectly fine, because the only thing that would be affected would be live video games. Fast forward to a week before closing, I decided to call them again to confirm. They went through the questionnaire, to which I answered honestly, reminding them of my job requirements. They, once again, told me my work requirements would be met. The representative was ready to start service, but he mentioned he’d have to pull my credit, so I advised to wait until after closing.

Keep getting a message that says frequent buffering check network connections and or reset router. Buffers for 20 to 30 seconds to play video for 5 to 15 seconds. Called for service and was scheduled for a Saturday evening service call. An hour before appointment the technician called to cancel and said he would call Monday to reschedule. That was last week tomorrow is Tuesday and still no call no show. Service sucks so disconnect it. My hotspot works ten times better.