HughesNet Reviews

Hughesnet is so slow it's like having dial up, if I know that hughesnet was going to be this slow I would have went back to dial up. At least dial up is cheaper. This is not worth the money I pay for it.

I needed copy. The man I had in the phone was amazing kind, patient, considerate that I knew nothing about computers but took the time to walk me through it!! If your company had more like him I may not have changed services!! He should teach others at Hughes Net!!! Thank you.

Very knowledgable and didnt blame the weather for the slow internet. Was thorough. Questions asked were appropriate for the issue I was receiving. Sorry I have called in many times and the first thing that is blamed is either the weather, too many users (one extra person on the internet), too many items open. This customer support person was direct and knew what to check for instead of wasting my time and his with stupid questions and assumptions.

Changed info on billing, representative was very helpful and friendly. Thank you for your help. I have had a great experience with Hughes Net, it is the only system that will allow me to get internet in my rural area.

The customer service representative that answered my initial call to update my payment card which had expired and caused a suspension of my service was extremely nice and helpful. They updated my info and I was told to wait an hour for my service to come back on. After waiting several hours, I called CS back. I was told it should only be a few more hours. I waited till the next day and service was still not working. I called for the 3rd time, each call in is taking around 15 minutes to get a rep to even start to explain the issue. After speaking to this representative, he told me just wait, I asked to speak to a supervisor. Supervisor told me can take up to 24 hours so I need to wait 24 hours. After 26 hours, I call for the 4th time to try and get my service Unsuspended, I am currently on hold with a call that I have been on for a very long time and still have no answers.

I was very satisfied and was thankful for the reduced monthly fee. The lady I spoke with was very nice and knowledgeable. I wish I had saved her name. I have to call in September to see if there will be another package that will have dollars.

This Company is so bad it's not even funny. After being on hold and being transferred multiple times and speaking with several customer services reps located in Tawain or India? I was told other someone would call me back to schedule an appointment. Well. I finally got an appointment for install. The tech came out and kept complaining about he has wasted his time because there were too many trees. He never attempted to climb a ladder to see if it could be placed at an higher angle. I had a tree guy come out who also happens to be an installer for satellites and said all he had to do was take it up higher away from that area.

I received excellent professional service. During our conversation your representative was courteous, listened patiently and provided informative and helpful answers. He did not talk over me, or make me feel pressured or rushed. He explained my plan and how it compares to other plans offered by Hughes Net.

I have made multiple calls to get my issues resolved and no one was willing or able to help me. I even spent 4 hours today between online chat (Rosaline ** ID #**) and Faith on the 800 number and finally had to elect to cancel my service because no one would help out. I simply wanted to schedule a service call but they refused to do that too. Rosalie told me she would schedule a call but it was going to cost me $125 which is completely unacceptable when the issues are related to their equipment. This is probably one of the single worst customer service experiences that I have EVER had and will be taking my business elsewhere. I would rather go without internet than have to deal with these people.

Very weak signal! Asked for help and we get cut off and no return of call. I am frustrated my phone won’t even work so can’t talk to Doctors or service for HughesNet. I am told they will get back and it never happens.

Once in a while there seems to be a little overlap with the date due and the date a bill is generated so we pay then get a bill showing we owe two months. The first time I was kind of upset about it but the rep was nice and took care of it. This was the 3rd time within a year, kind of figured it would just work itself out and not to worry but I did call and a different rep once again provided just perfect customer service, really nice, and that goes a long way with a customer, in fact it's in the top 3 for getting a customer to stay long term. I have been so irritated with a company or two over poor service that I left them, permanently, but we are sticking with Hughes Net for as long as it works for us.

Needed to know when and how I discontinue service and what has to be returned and also need a tech to remove the radio transmitter from the satellite dish. Spoke w/ 2 different agents and both were very professional and knowledgeable. Given all info in reference to what I have to do and when. Told me if there is any charge which I was told the removal would be waived.

Thanks all around.

My service has been certified poor ever since I became a customer, have only continued because I had to sign a contract! All I ever get see is a loading screen, what else can. I say. Never works on my phone. AT&T slows my service when I. Try to use it. I. Have nothing kept. Service sucks! Service is awful!

Your rep politely and with empathy apologized for the inconvenience of my not having internet service at the moment. She even offered a discount for the day for my difficulties. Her voice was very pleasant and most sincere. She represents your business extremely well. I don’t believe you could do better. Your service has returned as you can see.

The representative was very helpful and very friendly. She helped me with everything I needed help with. I’m glad I got her as my help. She was so patient with me. I just lost my husband of 65 years. I needed help with my account and she explained everything and gave me condolences regarding my husband. Thank you.

He helped straighten out the problem with my internet. He went the extra mile by researching and finally correcting the issue. I had reached out to another associate with negative results. We were disconnected and I called back. That's when the gentleman was able to fix the problem.

He was professional, helpful, patient. Knowledgeable, He is an asset to your company. When we as customers call companies like yours we do not often get staff as competent as this young man was today. Thank you. Regards, Caryamedeo

I had to schedule my original install more than 3 times to finally have my internet installed and it took over 2 weeks'. Original install never happened because a tech supposedly fell off a roof. However I was never notified. Then HughesNet cancelled my install. I had to re-order and reschedule. The second attempt to install was to be an emergency install per the sales agent and would be installed the day the order was placed. That never happened' I received an email that the install would occur the next day from 11 - 2 pm. The next day I tried to verify the install and received a reschedule for 2 - 5 pm. I could not reach the local distributor after more than 20 phone calls between 4 and 4:30 pm. Finally I received an email that the tech was enrolled and would arrive in 20 minutes with a tracking link. The installer did arrive as the link advised and did a wonderful job installing the equipment.

Hughesnet is not a great service. I wish I had done better research before signing up to receive their services. They came and installed the internet and the guy was adamant on putting all of the boxes and cables in a bedroom - apparently there was no better place. The large cable he left dangling off my house and the service was in and out all the time. When we did have service, it was slow. I called several times to have it fixed. Every time I was on hold and then talked to a rep explaining problems. Each time it took well over an hour. I eventually got tired of trying to fix it and cancelled. I had to pay an early termination fee but it was all worth it to get rid of them. We have Viaero now and it's MUCH better. Don't waste your money like we did!

Wifi Reception. In describing my quality of reception it has been very slow and at times non compliant. I will be on laptop and service just total buffers and the programming is non able to review. I am not happy with choosing this service at this time.

I am happy with my installation near Grand Marais, MI. My second installer, Daniel, was wonderful. Got the job done, explained everything, got me connected, and rustic cabin meets technology!!! Satellite WiFi is slow but consistent which is better than none at all. Thank you!!!

Had a great call with agent. Only thing was her headset or mic was cutting in and out. Other than that the agent handle my call and solved my issue. Was hard to understand what she was saying with the connection go in and out.

Internet is limited in this area. Hughes Net is the slowest service I have ever experienced. Definitely not worth the money you charge not to mention a 2 year contract. I would not recommend this service to anyone in the area. I wish I would have done more research into this company before signing up. Very dissatisfied!

The installer arrived as scheduled and checked everything carefully, providing me with helpful information to make necessary improvements. He also explained how I might add new services in the future, and how I might deal with a future change in location.

I don’t like buying bundles instead of unlimited data plans like everyone else. Also my plan keeps increasing in price and is now over 100$, I see a new internet provider moving in? Are you going to compete prices? Because I don’t like the price hikes but I like Hughes net.

I cannot download a short video without constant buffering; Dish Network, cannot stream anything. Buffers more than plays; Dish displays speed avg. 550 kbps, no megabytes I feel I was mislead about the service speed I would receive; please fix, please, please, please.

I was charged twice for a bill that affected us tremendously.... I was told they could not refund the amount only credit my account. I am not worried about next month's bill. I am only worried about the diapers I needed to buy for my son!

I can not stream video without using youtube downloader. Online forms don't work most of the time. Text pages load slow. Put me on the smaller plan or I want out of this. I'm disgusted with your service and am going to complain.

I was very pleased to finally got hooked up to internet and home phone at a very good price. Only problem set up while I was at work. So had to call to figure out how to hook up. But when got the answers finally got everything set up.

I had to change debit cards at my bank. That caused a payment to be uncollectible. I had a little trouble navigating the payment page on their website. One phone call to the payment center cleared it up in short order.

We had AT&T DSL for over 20 years and they kept promising something faster was coming, but it never did. Getting HughesNet is saving us HOURS of work uploading and downloading files, and unless it's raining very hard, we don't lose our connection.

Technician was very knowledgeable & worked at the issue until he got it solved. He checked everything out & even called the technician who initially did the installation to ask him some questions. He was also very polite & considerate. Very nice young man.

I called and talked to an agent, and ordered an upgrade to the 10GB plan of Gen 5. I received an email from HughesNet showing my account modification, and all the plan details and costs. I was told that someone would contact me within 24hrs., about the installation. After 48 hrs, I again called HughesNet, and was told that there was no upgrade order on my account. I made 4 calls that day. Each time I was told that I would receive a phone call from a HughesNet representative. No one ever called.

I had some people tell me not to chose HughesNet, but I decided to take a chance and I'm glad I did. It works very well for me and I homeschool my 5 children with a virtual public school program. So the majority of their schooling is done online. I run 4 laptops on the internet and haven't had any issues. Some said it would go extra slow, but I feel it has been working just fine. The only time I have any issue is if the weather is bad, but I understand why that happens.

The woman on the phone was very pleasant. She was very knowledgeable and informed me of all my options. It was an extreme please at such trying times to talk to someone pleasant. Thank you so much again HughesNet. Just send me info on the tokens please. Thanks for all your help. Antoinette

Cost twice as much as my old one and no faster, or better. Will change when time is up. There are more units out there and a lot cheaper and just as fast if not faster. I should not have changed to this outfit. Kicking my butt everyday.

Very helpful people and good service. We are happy with HughesNet. The question was about returning a modem, which we did. The matter was solved. It was good to have a receipt to find out that the modem was returned on time. The receipt had the return date.1

First, the man who set up my account was barely paying attention when I told him where I lived. I live 20 miles east of Austin; instead, he sent the poor man down to a border town near Mexico. Then when someone made it back up here, I confirmed I wouldn't be on social media or streaming. I just wanted access to email and Youtube, and there would not be a long wait getting to those. Turned out, the plan I got was not efficient, so I called back to pay for a different plan. I got a young tech guy who told me "no, no we can do this online."

We had this service installed on June 11th..we have not had internet yet...we stay on the phone constantly with customer service trying to fix this..we have a small home and only one device will hook to the internet...and that one device buffers constantly...we have tried to rent movies and they won't play.... Very dissatisfied...a technician was supposed to be here at 8 this morning and now it's 12 noon.

My card had to be cancelled for fraudulent activity, so paid with debit and will update before next bill. Your representative was courteous and knowledgeable. I was happy with this experience, however, I’m not totally happy with service. I have several devices and with every body home During quarantine my service is slower than with WOW for twice the $.

Your internet speeds are so slow I can not stream netflix, I can not play a video. It won't download any games. The person who installed the dish put in the wrong place, and would not listen to anything, He was very rude. I have talked to several people on the phone and all I get is the run around, they are not helpful at all. The only reason I don't cancel this today is because I still have five months on my contract. But as soon as the contract is up you are gone. I know you don't care but if enough of us out here dump you maybe you will.

Let me start by saying this is my second day having HughesNet internet service. When buying, they tell you you have 24hours to cancel your service if you are unsatisfied - yay who doesn't want that option. However, when they install they say it might be a tad slow the first 24 hours because it's downloading things. So the first day comes and it's super slow/buffering/not even pulling up apps. But it's downloading so maybe it'll be better when it's done? NOPE. Call technical support today and speak to Bob.

We went with a more expensive package to get better Internet service and it still sucks. My step daughter has to do homework online so she has to go next-door to a faster Internet to do it. Paying a lot and still not working right.

Outstanding. The lady I spoke with was very informative without question. Very pleasant and understanding. She helped me and was able to help an 80 year man. I hope I didn’t have to call you again but if I do I hope I will get her again.

Horrible service. Was told we would have to buy new equipment, We said, "No. Just close the account." They wanted to charge $300 to close the account. They have very poor English speaking skills. I will never recommend or use Hughesnet. Will send a letter to the BBB with regards to poor service in rural Alabama.

I was told by the supervisor that I would be meet by a service person at 2pm. No show. I took off work to meet a tech. My time is valuable. Your phone system is terrible. It takes far too long to talk to customer service. Music on hold is horrible. Have you been on hold to listen to it? Only the person responsible for the bill should be allowed to sign. Hughesnet should call customers to make sure installation is working and installed properly.

On July 8, 2020 we had a service tech come to move our dish and internet setup from our temporary quarters on our property over to our newly built home we just moved into that is located on the same property. The tech brought along another man with him. While in our attic this person fell through our ceiling leaving a 3' x 6' hole in our ceiling! See attached photos of damage. Our attic has spray foam insulation on the interior roof underside. The attic floor had no insulation at all so this person had a completely clear view of where not to step. The tech did report the incident immediately and made arrangements for the ceiling to be repaired.

This is not about customer service which deserves 4 with the exception of getting the run around when trying to cancel our service. It's about satellite. We have returned all equipment except the dish sitting as junk in our back yard. We never received the service promised as well as spending a lot of money and buying EXTRA data. We left your company and can't recommend you to anyone who will need wifi satellite service. We even purchased the top package and still had problems. Loved customer service.

Helped with some reprogramming. Very helpful. Great job. I am contacting Netflix as it is still dropping out after 10-15 min. I hope it’s just a glitch between Hughesnet and Netflix. We are a new customer and dropped DSL for this service. Thanks. Rick

This is the worst company I have ever had to deal with. Their product is just plain JUNK. They LIE to you about its capabilities and when you ask for resolution they say the problem isnt theirs to worry about. So Im paying 150 a month for a total useless service and to cancel it will cost an extra 300 dollars and they wont even remove the ugly monstrosity they put on my house. Their customer service are minimum wage kids with terrible customer service or speaking skills. So in closing they will LIE to you to sign up then say read the 20 page small print and see basically you pay them for nothing and to hell with you if you dont like it! My hope is this company folds and execs go to prison!

I'm happy that I have a provider that is responsible enough to put actual humans on the line when I have a problem. Also, that seems to be providing the promised speed, by your testing methods though. Your speed, 25Mbps, does seem to be adequate in most cases. I hope something can be done about the signal breaking down even at very low interference, such as a light rain.

I’ve had the service for about a month and a half and the service sucks. I can’t even watch a full episode of a movie that will keep buffering. And the internet and WiFi constantly stay not working properly. I’m very dissatisfied with the service.

Very helpful, but I need to call back in 10 days to give reference number. Wish it had been able to it to system in 10 days instead of me calling back. Have been a customer with Hughes since Dish turned over to them. Thank you.

I am moving to a new home. I called to have my service transferred. I was told that there would be a 199.99 charge for this. Upon speaking with my daughter she informed me that she has moved three times and has never been charged a fee. Why is this? Why do I have to pay to have my service transferred to a new home? Pk**.

Y'all hung up on my husband when we were trying to get something done with our internet. You don't do that to customers. Please get better Representatives and the problem was not fixed and you all disconnected us without any warning.

With 30 GB of data on hand to use speed at 7 AM is good at 5 PM speed drops to less than .5. I have data to prove my case. The technician would not address this but eluded to my need to buy tokens. Why buy if I have 30 gigs to use. I AM NOT HAPPY.

Our HughesNet Satellite internet services has never been good enough to use wifi calling or download large files and streaming video is unusable at best. We have paid >$115/mo for service and never could watch a Netflix movie or measure network test speeds anywhere near promised levels. My customer service emails to them are responded to immediately (auto reply) and marked "resolved" in a clearly canned email response that did nothing or promised no service improvement actions.

Upon completing a survey about an experience in which I stated I was very unhappy with their service, I would not refer them to anyone and that part of my issue was not resolved, I was given a screen shot to access the "community" on the website. The "community" is not going to help me with this and I am left to believe that Hughesnet doesn't care.

Tech. I think his name is Zek. He did his job, he changed some equipment that he said needed to be replaced. He had his PPE on. He was kind. I would recommend him for customer service to go to HughesNet customers' homes. I believe he represents this Company well.

Katie made the necessary recommendations to get my internet back up and running a matter of minutes. She was kind, courteous and knowledgeable. I think she did a great job. After the internet was running she waited with me a few minutes just to make sure the connection was stable.

Edgar from technical support was very helpful and patient with us and explained the situation in a respectful manner. My grandmother really didn’t know anything about it but he explained it in a way that she could and I really thank him for being patient with her.

The customer service representative that assisted me was very professional and knowledgeable with my issue. She was also very polite and courteous. It was totally resolved and it was a pleasure speaking with her. If I had another issue I would hope that she would be the one taking my call.

The gentleman I spoke to was kind, considerate and very helpful. I hope when I need to call Hughes Net again that I will get someone that is as good a person as the guy I spoke to yesterday. A company needs more employees like him.

Have called and got no answers to my problem. Cannot get on demand movies. And roku does not work. Cannot enjoy my music class on Zoom, keeps stopping and load, will play for a few seconds and stops again. All foreign speaking people, very hard to understand.

The communication between your agents, seems to be lacking. Every time I call, my old account comes up, so they think I have cancelled my account, I have to repeat the whole story over again. Your people are very nice, but, it's frustrating when there seems not be be any communication between agents. Don't they put your inquiries in your file? I hate calling Hughesnet.

I'm fed up with Dish and I'll tell anyone that will listen. Service sucks. I'm being charged full price and only getting 30% efficiency. I can't download a movie to watch later as it's so slow. I want out. Help.

No satellite. The server does not work. I called looking for help but could not understand the person trying to help me. He said he would call back. Never has yet. All I want is a device that works. I have been paying for months for nothing.

Hughesnet is the worst internet service on the planet. They advertise fast internet speed but they are slower than any internet I know of. They promised me faster speed in three month but when the technician hooked me up he said that might happen in 18 months. They split hairs. They said streaming would be no problem but I would have a hard time playing games on line. In fact, Live streaming is full of stops and hesitations and out of focus images. Tech support then told me only streaming recorded programs works!!! You cannot trust anything they tell you. And although they lied and misrepresented their product I can not get out of my contract without a $400 penalty!!!! I recommend no one use hughesnet or you could have the same problems I have had with them. Beware!!!!

Due to the disaster our nation is dealing with due to Coronavirus it was such a relief to have Hughesnet offering Covid-19 assistance. It was very much needed help with so many of us unemployed with no certain end in sight. I would have been unable to continue trying to receive my unemployment without internet service. Thank you.

From installation to getting my phone number back, perfection! Everyone at Hughes has been A-1 in service, knowledge and professionalism. They have been courteous and patient with me and I cannot thank them enough! I will recommend them to everyone I know! Thank you!

I called in regarding my password that I couldn't remember. My representative was very informative his information was accurate. I thank him very much for helping me. If I had to rate him from a 1-10 I would give him a 10.

Since the installer put HughesNet at my place I have had very slow internet speed. No matter the time. I have sent emails and got no response. I have tried calling a few times and got dropped each time. Please contact me to get the service fixed. I am very unhappy with your product.

I have been a Hughes Net customer since 2014 and very satisfied with both the internet service and your customer service. Whenever I have called in to customer service the representatives have been very friendly, knowledgeable and taken care of the reason I have called Hughes Net.

When I spoke to a contact person he said the 86.10 pd in June was for June and July then in July another payment of 51.71 came out, I restored my service on May 29, so May 29- June 15, then July 144.31. Not correct. He lied to me.

Changing the credit card for automatic billing via phone went smoothly. We were surprised at how easy it was. It is our observation that the company takes security seriously, yet keeps the process simple. It was a good experience within a stressful event (misplacing a credit card).

I totally disconnect TV, printer and PC to save on data. Going to look for another service which will be less expensive and hassle free. I do not even get to watch 2 Netflix movies a month, if I am lucky! I am disabled and that is my only source of real entertainment.

The dish is at my summer cabin. I needed to upgrade the gigs for a couple months this summer. I received very helpful information about my account and how to upgrade it. The person who talked me through it was clear, concise and reassured me that I could revert to my old plan without charge.

Since the service is at our cabin in Colorado and we live in Texas, the wifi is not used for most of the year. They are very helpful in putting it on Vacation when we leave the cabin in late summer. It is unused for approximately nine months. When the six months are up, I am able to call and get an extension of the time. They are always helpful and understanding.

The service was the worst internet service ever. The customer service was the worst ever. RIP off. And you put a satellite dish on my roof without asking. I would never use your service nor would I recommend your service to anyone.

Terrible internet. I was lied to multiple times while discussing with the rep about the service. Once we agreed everything he told me was untrue. Technician didn’t install the two free drops. The real speed wasn’t what he told me. He upped me to a biz account because my wife works from home. Said it would be more gig and speed. This service will not stream a movie

As a teacher I relied heavily on the internet to stay connected with students during the shutdown. I had no problems until one day I did: a cable needed to be replaced. I called Hughes and they sent someone out the next day. I was back in business in less than 24 hours.

The representative helped me navigate through all the areas I needed help with. Was very knowledgeable about all the questions I had and with the payment process. Have had a very good experience with any representative I have encountered when calling in.

I am a new customer to Hughesnet. Since install I have been unable to stream movies and TV shows. The Tech staff has been great in researching and trying to repair the system. It now appears that there will have to be something improved at the signal footprint level. The tech staff has offered to waive my monthly fee for next month which is appropriate. Overall, I am proud and pleased with the tech staff; however, I am very disappointed with the signal strength and the ability of Hughesnet to give full service when I signed in 10 days ago.

My Hughes went down. Called customer service expecting a big hassle. It ended up to be the opposite. I had very little wait time and the rep was EASY to understand. The software problem (modem) was reinstalled and all was repaired in less than one hour. That is what customer service is all about... Rick

We live in an area where we are unable to receive cable service, so we selected Hughesnet, when we decided to terminate the service they sent us a return box and instructions on what they needed us to return. All items were boxed up and taken to UPS, we were unable to get a receipt from UPS. About a month later HughesNet sent us a refund, then two weeks later they sent us the second part of our refund. Two months later they said we owed money because they did not receive the returned box with the equipment. It was explained to us that we would not receive a refund until all items were returned. If you decide to terminate your Hughesnet service please make sure that you keep a copy of your return label numbers. I will never do business with this company again, and I will warn all my friends and family to never do business with this company. I will be adding my reviews on all social media sites about my experience with Hughesnet.

The plans need more data for families that stream. The prices are highly inflated know knowing that there are not many options. The speed is not accurate according to the contract. You really need to look at the plans and offer a reasonable plan for the streaming families.

Very satisfied. Representative was very patient, knowledgeable. Listened well. Very assertive. She waited while watched my tv for about 2-3 minutes before we disconnected our phone conversation. She was very detailed on giving me instruction on getting my service up to speed. It feels really good when you deal with people that makes you feel good about calling. Awesome she was.

The technician was amazing. He did a wonderful job. The first ever to do his job correct and so fast. Things are still running great. Our service has been better than before and we appreciate the honesty and the quickness of his job. Definitely want when we move service to home.

I hope hoping that they will be able to come up with a program for the senior citizens who are on a fixed income. I like it that they were able to give me a discount for a few months. I can handle $46 cents.

I called about intermittent internet service. You were unable to correct the problem remotely. I scheduled an appointment with an on-site tech to adjust the dish. He recommended an upgrade to Gen5 for my modem. I accepted. He installed it, replacing the dish, radio and modem with wifi within the hour. I was and am very pleased with the solution and results.

Kept on hold too long and too many times. On advise I purchased a wifi booster to extend our wifi range from one end of house to the other end - 69 feet with 4-5 walls. Adviser was nice but hard to understand at times.

No emails for several days after having my signal checked by HughesNet. We have terrible service here. Get kicked off a lot and when it shows we have internet we don’t always! Often get the message “internet is unstable”. We are frustrated! The tech who helped today was very understanding!

The gentleman I spoke with was very nice, and I was pretty sure he knew what he was talking about. He mentioned that we have a fair number of devices (phones, tablets, a HP desktop) that affect our Hughes service. He said we actually have to turn the internet off on these devices when they aren't in use, to keep them from slowing our internet. We have diligently followed this advice, with almost imperceptible change in our speed. Sometimes it takes me back to dial up days. My Verizon phone with the hotspot consistently outperforms the Hughes. I would like for our tech to check our system out. If this is the best you can do, I'd prefer to go back to my Verizon 4-5 g. Thanks, Raymond.

I haven’t been able to stream movies on Netflix or Amazon Prime for 3 months due to slow connection. Was wondering if I was getting a credit on my account for this. It’s finally fixed, the lady on the phone was awesome, this happened once before and was just wondering if I was going to receive some kind of credit. Thank you, Lyle

I work in customer service. I have repeat customers I see week to week. They come back because I deliver the real deal. In retail, you can shop anywhere. Still, they come back. A new face deserves the same one on one service every customer deserves. Hughes Net makes me feel I've made the right choice. As a new customer, my concerns and questions are answered knowledgeably, courteously and in high regard to my buying decision. No buyers remorse here. Thank You Hughes Net.

No fifth star, why, not able to get Called ID on my smart TV from Hughes (Phone) Voice.. WiFi is working, Hope Hughes Net will be able to get the Called ID at a later date. I have got an echo on my phone a couple of times.

I pay close to 100 a month for this satellite internet. 10 days into the month I have no data left. Most of what I watch is not streaming. It's slow and frustrating to try and work online. Some of the customer service reps are rude.

It has been over a week of waiting for the installer to contact me about installing my internet. I had to call in twice to customer service to check for an update and no one seemed to know how to fix the issue. Ridiculous and unprofessional.

Representative was very courteous and helpful. He was extremely considerate of my financial hardship due to the COVID virus and was able to help me to restore my service. Other than the slow connections I have at times I am very satisfied with my service l.

Your associates don't seem to know what they are talking about. From Tech Support to Account Management I kept being given different answers. Some were incorrect others told me different every time. The only one who seemed to know what he was doing was the installer.

Where I live in the country, HughesNet is my preferred provider...Tried AT&T and their price was terrible, plus, they insisted that I bundle, but no cell reception here... HughesNet is fast, and reliable, hold their prices, and their customer service is excellent...

The main issue is I'm getting the highest amount of data that was offered to me but my kids still blow through it way before the next billing cycle. Then the next concern is even when there is plenty of data the signal isn't very good at all. Also I'm paying for phone service I can't even use. It stopped working a few weeks ago.

The technicians who worked on my equipment did well. They knew how to put everything together. The installer made sure it worked when he left. The IT tech I spoke with later looked up my TV so he could help me understand how HughesNet works on my TV. I needed help with that. He advised me on setting up my settings.

I called to check on why my bill was high. The person that helped me was understanding and was able to assist me. They were able to help me on the bill, Thank you, I have been a customer for two years and greatly appreciate that you all could help.

Having to adjust to the slower speed than we were accustomed to with Verizon but are happy with the unlimited data we have now. Also we are not accustomed to losing signal when there is bad weather in our area.

The installation and startup was well done and did not take long. The main reason I am trying Hughes Net is that in my area out in the country , I have very little Internet. The speed you provide is excellent, but performance is substandard. I can perform all my email and business function liked they should be performed. But one of the main reasons I purchased was that I want to stream movies and shows, plus use Zoom to talk with my grandchildren that I am not allowed to travel to visit. I wanted to stream Disney+ , but always buffers. I finally gave up and talked to Tech Services, so they made some adjustments.

When I was waiting for a closing date to consolidate debt, Hughes.Net was so understanding and helpful. I'm happy they are my internet provider. They are efficient, personable and try to assist as much as possible. If not for them, I could have lost my internet service.

I called because my bill was higher than last month. The young man I spoke with informed me that I was given a discount when I joined Hughes Net and that it was running out therefore my bill was higher. I told him that I was not informed of this when I opened my account. I am on a fixed income and AT&T was much too expensive, that was the reason I switched to Hughes Net because they were lower. The young man told me that he could give me another discount for two months. I thanked him. He was very kind and understanding.

I am reasonably pleased with the service but the download speed is not very good. I was hoping for better upload and download speeds. Maybe this can be improved which would be greatly appreciated. Hopefully someone will contact me in this regards.

Yes I would because if there is a problem they help me as fast as they can so that I may continue to do whatever I need to do. And they also reach out to see if the problem was solved and ask for my feedback.

My internet, slow to 1.05. Having trouble connection bad. Need stronger wifi, internet connection. No 5G here. I'm in dead zone area. Need to keep my internet dish. But need wifi booster. For the whole house make worth 108 month other then it ok. Have need pay less for what it worth. With insure/taxes stuff y'all tag with. Maintenance fee free.

Wanted to know how to refer a new customer and how to get rewarded for this. She explained the process so I now know what to do. Very nice and knew what she was doing. I have contacted the person interested and she should be contacting Hughes very soon.

Our bill is high, our internet sucks as it is incredibly SLOW, we can't use our On Demand feature with Dish because it won't load or takes a crazy amount of time, let alone how ridiculous the data eats up a gig per hour of a show. We started out ok, then it all dropped off. Cable is reportedly coming on our street, then we will switch to them.

I have had Hughes net for over 2 years now and the service has been fine with good internet speed. During the CoronaVirus epidemic they have me let me suspend my account while I am not at my residence. That has helped me a lot. Their service is very good.

Worst customer service. Lied about service and installation. Canceled for lack of service. DO NOT RECOMMEND EVER AND WARN ALL TO NOT SUBSCRIBE. Sales people only tell you what you want To make smaller then service and the Installation can not/will not be provided.

Faster loading speeds and quicker downloading. We love it. Hughes Net is an amazing internet provider service and the staff is always knowledgeable and friendly. They exceed our expectations by far. My blind daddy is able to call people on his own because of the wonderful service that we are now getting at his home. He is thrilled to regain some of his own life.

The only reason I got their service was because that was the only service in the area. Comcast were working on getting in the area at the time. I wish I should of waited, sign a contract for a year for nothing. This should be illegal, companies selling something that doesn’t exist. It would be like Pepsi selling empty bottles of soda. Their best package at the time whatever I had “plus” they added 50gb to my plan! Really...? 50gb??? If you ever had FIOS or COMCAST before you know 50gb. Ain’t **!! We go through 1000plus/month. To me it was like throwing $120/month in the trash.

My bill for June, July and August should be $55.88. June was $55.88, July was $70.88. I hate to be lied to. The internet service is great. You need to fix this issue. I expect August and September to be $55.88. Thank you.

Talked with a Hughesnet Tech Eddie A. about the system buffering while streaming. We had just got the system set up the night before and the family was very excited to see the results of this high speed service. We stream a lot of Netflix and Prime shows and movies. We sat down to watch something and we kept getting long pauses of buffering. It was worse than our 1.3 mbps Centurylink that we have been using for the last 13yrs. The tech gave us a few things to try and he was helpful. It is still early to tell if it is going to be a good fit for us.

Since I have had HughesNet service installed, I have had continuous buffering & loss of connection. I have increased the amount of service I initially signed up for, but it hasn’t made a difference. I finally got a technician, Deseree, who has helped me understand better what is happening, and did a check on the system.

Billing and refund for WiFi booster status. The person who assisted me (I should have asked his name again) went above and beyond to help me. He was courteous, aimed to resolve my issue and checked in with me every step of the way. He deserves lots of kudos for working hard and expeditiously to resolve my problem!

I called CS regarding slow internet speed, I wasted 51 minutes of my time on the phone with the agent with little success as she proceeded to tell me all is good with her “tests” on her side; I explained to her that her tests did not equal my “reality” of slow internet speed. I requested a technician, my request was denied, I requested to speak with a supervisor, I was put on hold and eventually the call was disconnected. (I don’t know why?)

During my recent telephone conference your technical staff were very courteous and helpful in resolving my issue with the return of subject above equipment. They provided me the with the necessary waiver and instructions to avoid any additional charges to my account. I was a long time customer and would gladly recommend Hughes Service to any of my friends in the future.

All HughesNet ads state 25 megs of speed. I get 493 K and your poor tech struggles to fix your lame system. Corona virus is the excuse, and HughesNet has done NOTHING to fix the problem. The first tech suggested that it was my fault. Really? I thought my only responsibility was to pay my bill on time. The second tech tried to fix the problem and did help bring my speed up to 1.2 Gig. You should list me as a reference.

The young lady was very helpful and give me complete and fast help. I was very satisfied with the assist and her ability to help me. She was well versed on helping me with my bill. I am always happy to find someone who is able to do their job with speed and accuracy. She truly seemed to enjoy helping me.

The customer representative was excellent. It check everything I was having issues. He did a great job!! I would recommend anyone to talk to him. He was very patient with me. Everytime I call Hughes I get great customer service. Keep up the good work.

We were not given a program guide, We have asked for one repeatedly, and do not have one yet! We were told that Hughes Net would would take care of telling Dish Network to shut Dish off and found out today that did not happen! 07 -15-20.

The rep did a great job. All he did was adjust the dish. I don’t feel I should have to pay for adjustments. They told me it would cost $150. He was only here for a few minutes. I feel there should be no charge to adjust the dish. Rick.

I order Hughes Net to get internet service. I called. By the way I was not told it was a 400 cancelation fee even if you cancelled the next day. I was not told it is an data service and you can only stream one event a week so not to run out of data then you have to upgrade or buy tokens and the prices are outrageous. The service is very slow also. Oh to cancel you have to pay the fee, send back inside equipment and go on the roof and retrieve the transponder in front of the satellite. I live in an apt on second floor without roof access. I have never heard of that one and only then can I get rid of this so I have been paying a fee monthly fee to put it on hold so not to mess up my credit. Not even using this.

Service discontinued. Was handled in a very fast and friendly manner. Customer service was quick to answer. No long wait on the phone. The service while I had it worked very well. No complaints, Hughes Net seems to be a good solution for areas that otherwise would not have internet service.

This company always gives a 100% when trying to resolve customer's problems. I always receive great customer service! I am always satisfied with the end results. HughesNet has hired the best people in town. I am satisfies with everything.

My signal is worst than the service I dropped to have yours. Very unhappy with this service. Cannot watch videos. Slow internet service. Would like to cancel my contract. It’s only been few weeks into it has not been 30 days yet.

I'm a home care worker, if it wasn't for Hughes Net and the entire team I wouldn't be able to help our most vulnerable people such as our disabled, elderly or our veterans. I really have to watch where I go, what I do, which means most tasks I have to do I have to be extremely careful for what I encounter. I will be doing most of my studying as well as certain work tasks online to stay safe not just for me but our community to study to further my climb to hopefully become a Male nurse. I personally want to thank all of the Hughes Net team on assisting those who are like me trying to stay safe and keep our most vulnerable Family, patients, clients, coworkers from thinking nobody cares, and keep their lives as happy as we can. THANK YOU GUYS!!! Be safe and healthy.

I'm very upset with the way you keep telling me I've used up my monthly plan in just a day or two. I've had issues with your service since it was installed from very slow speeds to having customer service tell me I've used up my monthly allotment on a weekend when I'm gone the whole weekend!! And I'm the only person in the household too!! They're telling me that it's being used recording shows on DirecTV that doesn't require a internet connection to record!!! I'm absolutely P*SS*D OFF about this since it's the second month in a row this has happened and to make matters worse is I just plugged in the new router that went bad (was out for 10 days to 2 weeks) just 8 days ago!! So tell me how I'm using so much data in just 8 days and not home? I'm thinking about going back to CenturyLink to wire service since I never had these issues with them.

I am very aggravated and disappointed in my service and feel like I have been scammed and taken advantage of. When I first called to get internet I specifically told the rep that I only needed wifi to use on my PlayStation 4 to watch Netflix on and play games online. I only had the service since 5/5/2020. The first 30 days I realized the service was slow but figured it was maybe because I had ran out of high speed data (which I learned that I had). So the next month same thing happened. I called the latter part of the second month of service to try to figure out why the internet was always so slow (buffering and not being able to download anything or play online). The rep that I talked to told me that it was just the playstation and to reset the connection and it would work.

Customer service is good. They always help and pick up the phone. The internet was slow though. Installation was smooth. They have different packages. We had the cheapest package therefore internet was slow. If we had a better package the internet would be good.

Due to the fact my security system runs off of the Wi-Fi My Security system I have called to tell me that my Wi-Fi was too slow so I had to get this problem checked. I had a wonderful technician that took care of me and got things so things were flowing a whole lot better. Very knowledgeable and knew exactly what he was doing. I thank you very much. He help me to understand things that I did not even know about and understand before what a good employee he is to do the right thing for his customers.

My son purchased Hughesnet services for my home, and I decided I wanted another service, because of the bad connection. Hughesnet was disconnected from my home, and I (his mother) made arrangements with Hughesnet to pay off the balance. Hughesnet agreed, and I used my debit card to make payments on the account until paid. My son received a letter today from collections indicating the balance, which was already in the hands of Hughesnet.

The internet keeps going out. It doesn't have a strong enough connection to keep the "Roku" from buffering all the time. Got hung up on the phone 2 times when trying to get help. I really could not understand the language of the techs.

None of my ** through Hughes Net rarely works if ever. Plus I do not like dealing with foreigners that have no business having access to my personal information aside from the fact that they barely speak English to the point I cannot understand them.

Trouble processing my payment. The woman I spoke with was very pleasant and helpful. Thank you. I very much enjoyed the politeness of your agent and how she explained what was going on in my situation, and what she was doing to fix it as we were going along. Thank you again for your service. :)

I’ve had HughesNet since May 2020. Despite the advertised promise of high speed internet I don’t have this. In addition, I have a slow startup as well as not being able to stream. Buffering problems & reconnect to your internet messages are constantly flashing across every device I try to use. When I have called about these issues I’m told one of the following. I don’t understand a satellite service. These issues are caused by the high demand of many working from home or more streaming due to quarantines. Something is wrong with all of my devices. While I have appreciated all who have listened to my concerns about this I remain concerned & disappointed they remain.

Wendy was very helpful, and as of right now has resolved my problem. Will have to wait and see until Aug. Sept. and Oct. to really see if the problem has been resolved. I have been told this before. But this time I have a name, employee number and a case number.

I Called customer service and requested equipment upgrade. Someone is supposed to call back to schedule date for equipment installation but no one has contacted me to either confirm equipment upgrade schedule Or status of my request. I am still paying for existing gen 3 equipment that is of no use.

It was a very good experience, we not suffer service problems or any services cut/shut down. Unfortunately we move to another country and can't keep this service, therefore we cancel it. If we return in the future to EEUU, we will consider to use your service again

It’s not bad for waiting, unlike some companies. The customer service is knowledgeable.Good job! I change payment method from debit card to credit card monthly. Anyway, By the way, I wonder why my wifi is I’m not connected while I’m going yard work. To make it connect just the close perimeter where the WiFi I’m close to it.

We subscribed strictly so I could work from home. So far the connectivity has been mediocre. We have been using our WiFi on our phones to test it and have not been at all impressed. This evening when I needed it with my laptop it was VERY slow. The spotty connectivity on a very clear evening prevented me from registering for work assignments which now translates to thousands of dollars lost. I will NEVER recommend Hughesnet to ANYone!!

Since June 1, I’ve had to call Hughes 6 times, either for loss of internet or poor internet, on 2 occasions technicians have come out, and have not resolved my problem, I would quit Hughes if I had a choice. Frustrated beyond belief the number of hours spent on phone and while technicians come.

I had the old receiver from our previous account with Hughes. I was uncertain if I needed to send this back to Hughes, the customer service person answered my question. I didn't need to send it back as it was very old. I appreciate the quick answer.