HughesNet Reviews

I was having issues with my internet connection for a week. I finally called for help on Monday June 30th. The tech support I received was splendid, however, unplugging the unit and plugging it back in only worked temporarily. I am still having issues with the internet connection. Super slow connection when/if it connects. I intend to call again on the 6th of July.

Internet Service and streaming of movies (free or otherwise) is very disappointing. We rarely watch a movie because it takes forever to stream/download a movie. Internet can be lost easily because of weather(?). I get that occasionally, not every other week.

Agent was very polite, patient and helpful. Had to change settings on my router. Seems to have helped with the issues I was having. Unfortunately she cannot verify if my internet is compatible with Sling TV. Other than that she was very helpful.

Often Internet speeds are slow, but eventually we can get most of our emails and Internet based orders completed. And, every call for help has been handled competently, and in a friendly manner. However, we are paying for the 50GB of data per month during the summer so that we can receive streaming videos. In the evening, it is impossible to watch streaming video content due to constant buffering.

The technician was great but the service on the other hand is very poor. Can't even get on Alexa to asked the question of the day. Can't watch movies on my Amazon account or Netflix so the service sucks. You should be paying me just to have your service.

We are concerned when a neighbor can used his name & WiFi to get into our HughesNet router and view our camera when on. Shocked to find this twice in the Hughesnet login area on my computer screen. We have turned off our cameras temporarily and only turn on the router when we need to use it. We will test our camera in a few weeks to see if this neighbor is doing this again. If the neighbor is back in the router I will then take a picture of the screen and file a police report. Sincerely, **.

For two months, my internet data has been absorbed by background DirecTV, making it very difficult to do computer work. The DTV receiver automatically connects to wifi. After several attempts to correct the DTV receiver and TV, several calls to DTV and Hughes net, the Hughes net technician told me I am not the only customer to complain of this and Hughes Net has no way to block DTV. This information allowed me to require another receiver from DTV to stop automatic wifi connections.

I received great service. I drove to Vermont and rebooted after talking to your rep. I am up and running again. Thanks. Yes I would recommend a friend. When I tried rebooting the first time it would not work. After talking to your rep. and rebooting it worked. Thanks.

Lost signal. Storm blew satellite off direction, After several thorough test they ran on my system, decision was made to send repairman to check system. I was very pleased with the speed it was done, and the patience that was given to me.

I've had Hughes net internet for several years and am very happy with the service. I just upgraded to Gen 5 hoping to get better streaming. Still have some buffering but it's better than it was with Gen 4. Whenever I've called customer service whoever answers always makes sure I'm satisfied before hanging up. At times there's been issues with language barriers but we figured it out.

HughesNet needs a lesson on how to treat customers with respect in regards to the service they provide. My connectivity issue was not resolved therefore, if I want a technician to look further, I need to pay $165 for the visit. I am disgusted.

We can’t watch Netflix or stream anything without constant buffering. Terrible service. It worked the first day and hasn’t worked efficiently since. Very disappointed. We have HughesNet at two homes and it is slow both places. Unfortunately, we have no options.

On Monday June 29th I talked to Customer service about being unable to set up an email account. After 43 minutes I was told that the engineering department would call me within 24 to 48 hours, reference # **. It is July 4th (5 days later) and I still haven't heard from anybody.

After 1 year of service my internet was reduced for an unpaid bill that is not accurate. So I checked my bank statements and saw that I have never missed a payment. I went thru all my old bills with every confirmation number and called customer service to resolve this and from there I can't even describe how terrible this call went. After being rude to my wife and interrupting her and raising their voice at her and how she doesn't understand, we were told that our service is turned off because the bill we "missed" is the one that's due July 15th. This is July 4th. No supervisor available to help. I will be reporting this to the BBB and hope nobody has to go through an experience like this.

Even though I had to get a SECOND HughesNet account to get internet service, no matter WHAT, "technical support" does NOT call back or send someone out when there is CLEARLY a technical problem. Such bad customer support!!! It is a joke. And we tell everyone if we has a choice, we would leave HughesNet. I GUARANTEE NO ONE will read this or respond. You say you care, BUT YOU DON'T!!!!

Recently has been one problem after another. Called to inquire of my internet service, spoke with a representative named Vincent who gave me directions to use up my free GB I had built and after using it, I was charged a bill of over 100 dollars for something I had no idea about being charged for using my free GB I apparently had. Then when I called to remove my card from my account so as to not have that problem & mistake to happen again, they charge a 5 dollar fee every month to send you a bill. It's ridiculous. Whatever you can do to get money from people you have done it and the service isn't that great. Not really happy with this company. Wouldn't hesitate to recommend to anyone. Will probably be looking for other options in the future.

Still having the same problem as I have called about the last 4. I guess the best they can do, and that isn’t their problem, I guess the internet its self .. Anyway Thank You. But now my internet continue to keep buffering and can’t play a movie without it stopping and loading mgpb.

Internet service is rarely down. When experiencing problems I can expect a speedy resolution. Representatives are friendly and knowledgeable on the phone when I call, and are eager to ensure my issue has been resolved to my satisfaction. Technicians are knowledgeable, courteous, and friendly.

Called about a charge on my Hughes account on my credit card for $129.00. Was told there was no record of the charge. If Hughes' name was on the credit card bill why would there not be a record? In the interest of security, I had my card removed and ask for email notification of billing. Was told that I had to have Postal billing for an additional charge of $5.00, and that I could pay online. If I can pay online, I should be able to receive a bill online. I refuse to pay the $5.00. If you want to keep me as a loyal customer, please remove the five dollar charge from my bill. Thanks, Wayne **

I called MULTIPLE times to have connection to Netflix corrected. No one could help me correct the problem. They did little to help. A laptop dog and pony show that my husband had to endure. Did nothing to correct the mess and I am so disgusted that I discontinued Netflix. This was a major fail on your part. The next thing you fail at will cost you another customer.

Satellite needed to be adjusted. The first guy that came to the house didn't correct it. We had to call again. After waiting days for a technician, He had redo the first guy's adjustment and realigned the dish. Our service doesn't allow us to stream movies either.

I called HughesNet to speak to a tech person and the response was quick. He answered my questions and provided additional information that was very useful. I will recommend Hughesnet to any of my friends who are looking for a reliable internet service.

Was unable to get my paid for connections. Zerek the repair person was extremely helpful and informative. He also replaced my equipment which I did not know about. He called ahead of time to inform me he was with a customer and would arrive within half an hour which he did.

WiFi not working. So glad that the solution took only a minute to call you and get the direction to find the answer. Thank you for a good contact,..smart, fast and very accommodating. We only needed to check our password, and your agent very quickly solved our problem.

We are very disappointed with the service today regarding our internet connection which is too slow. After being on the phone for almost 3 hours we are still having the same problems. We are paying for service that is not working and this needs to be fixed.

I had a very pleasant experience with your technician. He was very knowledgeable and personable. This tech picked up our call on his way through our town since the original tech wound up tied up on a complicated call. This person that did our work was an exemplary employee in every way. He made this encounter with your company one to brag about.

Technician very professional, however, we are not happy with modem/router position. Having trouble getting good reception in each room. Will possibly need to relocate. All contacts have been great. I am sure we will be able to work things out over time. All Hughes contacts have been great.

Due to a TV accidentally left on, all of my data was used when nobody was at the house. Tech support temporarily turned it off for me. Today's call was to turn it back on again. The tech support agent was very helpful in getting my Internet/wifi turned back on.

Works fine. When you live in the country with the need for digital technology, and have little choice of quality internet for a tight budget; satellite fits the ticket! We found that we need at least 30 gig to operate our computers, and TV.

The service is good. I’m greatly appreciative for service in my area. The price is somewhat expensive but doable. I’d like to take this opportunity to say that the service is better than I expected. Hopefully the price will get better!

The service tech was excellent - on time and efficient. He explained what was done and what we needed and didn't need. The phone help before was also excellent. I talked with a young man in the Philippines. He spoke very good English and was very polite.

Updating payment info. I didn't want to take time to open account online to make my updates. Sorry. I'm old, my husband recently passed, and I get frustrated sometimes setting up new accounts. The CS helping me on the phone was courteous, and explained he himself was not authorized to take my info, and proceeded to get a supervisor. This person also was patient with me and helped get my info revised. When both conversations began, I had a bit of trouble understanding what they were saying. So I asked them to speak a little slower, and I was then able to understand.

I have an Airbnb and my guest needed it for his work. I upgraded and the day they checked in they could not connect! Called and went through all the steps, nothing! Was promised a tech would call to come out and repair. It has now been 4 days and no call, no nothing! I finally figured it out as my guest were going to leave! I stressed the importance of this and was promised a call within 24 hrs. Bad customer Service!

I had a question about my internet not working. I paid my bill but my internet is not working, The girl was very nice. Explained why it wasn't. She was very sweet. I love Hughes Net but am not happy. I can have it till the 10th when am suppose to pay my bill. So I have to deal with slow speed till then. Maybe one day that will change. Give her 5 stars.

Service is pretty good. Only real problem I have is I can’t receive emails at that email address. Tried calling about it and she hung up on me so I still can’t receive emails. I would like it more if I could actually take advantage of email. I have it being used for password reset for some accounts and now can’t access them because that email is for reset and well can’t get temporary one with not being able to access it.

I know this is satellite internet but the commercials made it sound high speed. However I find when I was trying to work from home with work computer, the system is very slow. Also there is lag time when using the Jabber phone if that worked at all or using WhatsApp.

The signal to my Wi-Fi is lost on the regular basis even on clear, cloudy, sunny days. This happened during the day and during the night and I have to move into certain spots in my house in order for my phone to work properly.

The signal only works some time and it is slow for most of the afternoon. It would be great if it was fast enough to download Netflix or Hulu but you get halfway through a movie then it starts buffering.

I called to inquire why our monthly bill increased by $15 this month. The customer service rep explained that our 2 year special price had expired. When I explained that due to Covid 19, I had lost my job, the rep looked to see if there were any promotions available to maintain our initial price. While there was nothing available, he could extend our special pricing for 90 days. This is very helpful, as I am applying to new jobs online, using our internet access.

I Zoom daily and there is a delay in transmission. Worked with Hughes Net and it is a feature they are unable to resolve. They were very helpful and kind but unable to resolve this. Appreciate their response and help but don't appreciate the delay.

My neighbor recommended you all and so far no regrets. Beth **. Please give her credit, this is only 1 in 10 yrs of trying to get internet that actually succeeded yeah. Jason was very accommodating and pleasant to work with.

I had occasion to contact customer service and was pleased with how my issue was handled. The representatives were professional and kind. I would be very happy if the price of the monthly service dropped as it does seem a bit high.

System is still a "little to slow". It takes some time for pages to download. I don't know if it is your network or the site I am trying to reach or ??? Always a problem when the weather is bad. However, my phone service problem has been fixed. The HELP online site is very helpful!

I had to change my debit card and while waiting for the new one my account came due. They arranged to delay my payment to give me time to receive my new card. I changed the card as soon as I received and was able to pay my account at that time.

My AT&T Digital Life camera stop recording live view due to new software updates. I called traditional cable companies, and was told I stay in a dead zone. I decided to call Hughes Net and was able to get Satellite Internet right away, and now I'm able to view my camera in real time, browse the Internet, work from home, and check my emails.

I am happy with my experience with HughesNet. Any time I needed help they met my needs. Never had to wait or be transferred to someone else. They always were polite and friendly. When I had to extend my payment had no problem getting an extension.

Payment arrangements. Was satisfied w/ the person I talked to and they were helpful and polite. Got to root of problem w/ no holds or trouble and was satisfied with the results. Good customers service and polite and wished me a good day.

Had problem with not getting promised rate cuts;. Have been assured that next month, l will get them all. Very pleased. Thank you! I appreciate your help. I have had to call at least 3 times. Hope this time is charmed.

Oh. Didn't have good transmission; the satellite was terribly slow; the amount of money I was paying for horrible service and horrible transmission was upsetting to say the least. Then I found a more helpful technician (Hughes) who helped and guided me on more issues and it is doing better now.

The installation was excellent. The technician had a great attitude. I love the service. I am able to use my front and back cameras that came with my security system. I can watch my home when I am away from home.

Customer service was wonderful (after initially receiving bad router), but cost was too much for slower connection speed and data limitation. We could not continue constant surveillance of speed loss. We are glad the service is available for those without cable, but we would not want to need this service again. Thank you.

Was having connection problems and found out it was signal being blocked by tree limbs. I am waiting now for tree removal company now for removal of limbs. I trimmed some but need more trimmed for better signal. Very nice service man who came.

We could not watch our movie due to buffering and we just had our dish placed this week. When I called HughesNet, Patrick was very helpful. He assisted me to get online and make adjustments that resolved the issue. He was patient and efficient. Good job!

I appreciate the tremendous financial help that you have given to my family during these tough times of Covid-19. You have helped all of us to stay in touch via internet with all that is important to each of us. Email, education and studies, social media and information.

Have had HughesNet for over two years. I moved and was able to keep my same internet, phone, etc. The installer was on time and made an effort to locate the dish conveniently. I highly recommend HughesNet to anyone in need of excellent, reliable service.

I received my internet booster in a timely fashion. I will have my first ZOOM meeting with it Monday and we will see how that works. I was needing better connection and had to move my office into the dining room next to the router. I'm back in my office now and hoping for the best.

In the future your customer reps should take all information given to them seriously. And be fully transparent of all future expectations. Although they are polite, the cell number I gave with instructions not to call my home phone with my reason why was not observed. I was expecting a call from tech on my cell from Hughes. I was not informed a dealer contact would be calling my home. So I missed two tech calls. I’m still waiting for internet service.

I needed to make a payment arrangement because I am not working because of the COVID-19 and needed an extension of my monthly payment. The customer service person helped me and was very knowledgeable and friendly, I got the extension.

For what I pay I feel I deserve more, or to pay less. It would be nice to be offered a better package for the fee I pay. Although I am very satisfied with my service for now. I was especially happy with my last experience with Hannah **.

The technician who came out to do the install was very professional, knowledgeable and very precise in his abilities. There were some issues with the equipment but he steadfastly worked on it until all the issues were resolved, even in the triple digit heat.

Love my new service. I don't know why it took me so long to switch my service to HughesNet. And I'm trying to tell my family and friends about it. The tech guy Ron did awesome job explaining everything to us. He was friendly. When I called to change my service the young lady that I talked to was very helpful. They were able to have someone out the very next day to install my HughesNet. I love this service.

My equipment was changed out three times before I found the problem myself. The techs that came out. Only got the system up for a few days until it failed again. None of them ever saw the bad cable end coupling. I bought a new one and fixed it myself.

When I ordered Your services the price was right for my income. I am retired and on a set monthly income so any hike in my bills can be devastating. I spoke to a delightful person called Marcus and he explained to me what the situation was and worked with me to reach something I can afford.

This year I have experienced too much "DOWNTIME" because the Receiver or the Modem was not operating as it should have been! Twice, a technician came to my home and played with the antennae and the modem. He got the internet up then left! Last week, a young lady tech, had me to replace a cable. As of now, my internet is up and working! So as for this moment, I am happy with Hughesnet! If it should go down, I will consider asking you to come and get your equipment! My monthly premiums are much too high for the service I am receiving!

I find that my laptop performs better at speeds above 50mbs. If you could make one improvement, it would to increase your speed to 100mbs. Upload speed could also be improved but I expect that the upload speed would improve with the download speed.

Our tech was on time. He was courteous, respectful and he answered all our questions. He wore his gloves and mask. Lots of respect. Would recommend Hughes Net to anyone. He played with our dogs for which I liked. Showed he was likable.

The service is very spotty. The router has to be booted up many times. When trying to stream an Amazon movie the movie would never load. Netflix doesn’t load. I’m very dissatisfied with the service. When I submit this will someone contact me about this problem. I’m very dissatisfied.

I talked with a service person and they said in a hour or so my receiver would reset then all will work good. Well that is not the case at all. I canceled Netflix because the movies spent more time buffering than not. My wifi signal is very weak. Is about time to find someone who can give me internet service. I give Hughesnet almost 100 a month for phone and internet. Phone works good. Sorry but internet sucks.. It has for day one. I've talked and texted many times. Yet nothing is done. Not very good customer service. Have a good day.

I tried to update my Payment Type info and was not able to do so using the Payment Type screen. The only way I could update my credit card was via a customer service rep. I prefer using the online app to update my info.

Frankly, for several weeks after we had to move our dish/reflector after roofing work, service was terrible. Several phone calls and tech visits were very frustrating. Finally after all that time over 3 months or trying to get them to help properly, Hughes sent a young man named Dustin who repointed the dish to a different satellite. The difference was amazing and wonderful. It is hard to rate this because until that final visit, I would have said 1 star,. It is only because the last tech who came to our home, is it 5 stars

The installation team was amazing! Very competent and worked together well. And while this service is twice as fast as the one I replaced, it's still not as fast as I'd hoped for. I'm happy with it, but still wish it could be faster but think that's the limitation of a sat based internet.

The associate was very helpful. She listened to my concerns and was able to upgrade my plan and help keep my costs down. This is my son's service. He is disabled and uses his computer constantly. He was looking for more data, and the new plan should please him.

Listened to my concerns but could care less. If anyone wants to talk to me feel free to call me. **. Was very disappointed with the way that he handled my business. I feel that he should have turned me over to a supervisor.

I am still waiting to hear back about the change over to Gen 5. I hope they are at least working on it. I understand there were issues with a technical problem. It's hard to believe a huge company like this can't get something fixed any faster than this. My account on here shows I'm still using Gen 4. I am waiting.

Service Issue - Slow Connectivity - Resolved. Trying to watch Netflix movie speed was .003, this was not resolved. After call speed was still .003. The only way it was resolved is when I told your customer service rep that I was disgusted with this service and that I would be shopping around. Does that sound like it was resolved. Maybe to Hughes Net, but not to this customer.

Had an issue with reception and speed. The representative was very nice and helpful. The representative was good and very receptive. Had a very good experience with the representative. Will enjoy the hope in the future that my woes will be heard.

My experience was helpful and appeared to care yet did give the corporate rhetoric. However we came up with a plan and I now have a faster better internet. I would suggest that you inform your agents as to the difficulties and problems with rural service. Thank you.

It has been working well so far. The installers were friendly, polite, and did a good job. I was dismayed that I had to pay them $40 to have the 2 old discs removed from my house, though. Because when I called to order the new service, I was told the old discs would be removed for me, but was not told there would be a cost for that (this is a home we recently bought - the previous owner left two Dish brand discs on the house). Luckily I had the $40 to pay them, but I was not prepared for that, and it was all the money I had on me that day.

Very professional, happy with good service. Reassured me that service was turned off and advised me to call on the way back to call to have service turned back on! Was satisfied with his service, the only complaint was the robot but l kept saying representative and finally a real person came on! Excellent service!

This has been a very good experience and our internet doesn’t go out every time it rains I am well pleased. ???? And highly recommend to my friends and family. Wish I had gotten years ago instead of fooling around with other internet companies.

I would recommend Hughes Net to anyone. I have been with Hughes net for over a year.. If we need something they fix it. They have friendly people to talk to. My husband and I are pleased with Hughes Net. We love the phone coverage too.

I asked for help, did not receive. Called phone number without reaching your help line. I guess not enough staff to answer? Cannot get any help or instructions! A real mess! Received a survey as to satisfaction with Hughes. It had 2 questions, sex and age! What does that have to do with being satisfied?

I can not stay online long enough to finish your survey because it takes too long to download. Please come adjust the device to fix the problem. It is getting slower and slower. There is a very real problem here. The device has not been adjusted since it was installed. I would like very much for your service people to please come and adjust the device to get more service. Thank you very much.

Spoke with 3 on that day. The first one I spoke with was helpful and very courteous. The second one was a female who told me basically to do my own troubleshooting and call back in 15 minutes if it didn't work....not helpful at all. The third one a male was about as helpful as the second one....not at all! I did not complete the survey because I didn't want to say anything negative about the first Agent I spoke with...I believe his name was Mark...very polite and knowledgeable! The last two were neither.

Tech was very helpful in solving our problem. She was patient and kind. I would truly recommend you company to my family and friends because of the service we received. Tech was very pleasant and helpful in solving our problem.

I was answered with a good answer and something I could understand if necessary. I would have everyone I know sign up with your company. I could not have wanted a better company to offer Wifi. If asked what company I would recommend I will answer HughesNet.

Our installer and installation was great. He was knowledgeable and professional. The service was up and running immediately. We love having service at our cabin. I’m able to run my business from there despite being off the grid. Thank you.

Our WIFI signal strength is poor. We set less than 10/15 feet from the WiFi with our AT&T cell phones and we get at best 1-2 bars of service. At times we will even get the messages, "Internet Service Unavailable", "Voicemail Temporarily Unavailable" and at times we can not send or receive text messages. I tried for about 30 minutes to send a couple text this morning and with even setting my phone a LG V20 against the WiFi/Modem. It has been this way for quite some time now. We've called a couple times about this and have ask if there is an upgrade available. We can get excellent service if we when we leave home and are just driving around.

When we signed up from day one could not connect to the internet. All it did was buffer over and over had two bats at the most at any given time. Worse company we have every dealt with. Want it removed since their system doesn’t work.

We are semi-happy... We now can use multiple devices simultaneously which was not the case with our previous internet provider, BUT the constant, slow buffering is a major problem that has not been alleviated by the switch to. The constant, slow buffering makes watching anything On Demand too much of a hassle and it also results in slow response time when calling up program information.

My wife and I lived in a 950 square foot loft. We are paying for maximum internet coverage. Yet the speed is too slow. We expected more from your company and are not satisfied. If things do not improve, we will be forced to change companies at the end of our 2 year commitment.

From ordering to installation it was a great experience. The installer was fast but tough. He cleaned up after himself and answered all my questions. Hughes has partnered with another satellite tv company which made ordering easy as I needed both t.v. and internet. Thank you Hughes.

I needed to add some time to my internet. I tried to use the buy token on your website. Couldn't get it to respond so I called the help line. It was not helpful at all. He said I had to do it on the web page. I'm unclear as to why I couldn't purchase them from a rep, it is way too hard to get anything done!

The service that I was promised isn't happening. This token thing is for the birds. I need to be able to have service at all times. I was told that I could stream movies and not have loss of service or it too slow. I'll be changing my service to CenturyLink.

I installed Gen 5 about 2 weeks ago, and nothing but problems ever since. I have called customer service about 8 times, no closure or remedy. Our internet is so slow cannot buffer movies nor join in Zoom meetings. Thursday we were sent to Engineering again, and told a call back would happen in 1-2 days, third day and no call. G.

Since I do not have DSL in my area; this was my only possible choice. I am constantly looking for other options at all time. This is the most reasonable priced company for my needs. Have referred several friends to HughesNet. If the prices continue to soar; I may start looking at other options. Above all, I would recommend them to family members and friends.

I received prompt and excellent repair service from Christian General Services. Christian ** and Tommy did a terrific job getting my internet service restored in a timely and efficient manner. They also service Dish and Vivint.Smart Home. Their office number is 817-717-9672. They repair Home Alarms, TV, Internet, Phone, Roofing and Networks. They are very good at their job and they don't mind answering customers questions. They are real nice and honest people. I highly recommend them.

Closing my account was painless process, had a few minor clinches. Was handled professionally. Most of the confusion was on my part, I talked to the rep and was handled very well. I would recommend this to some of my friends who does not have the internet.

Install went very well and the initial service worked great. I have nothing but good things to say about the installer, and the service. The Installer woke up at 3 AM to meet me. He brought everything he needed, and was done in a few hours. All my questions were answered.

The internet is for our church. We have a metal building. Works great. The signal picks up good. We are limited to providers in the area of the church. Glad Hughes Net was the provider. Congregation is pleased. We have to do services on Zoom now thanks Hughes net.

I have had to call customer service several times and still have not resolved the issue. We have not been able to get speeds fast enough to stream tv show episodes or movies on HBO Max, Youtube (consistently), Netflix. We upgraded our package to 30GB/month and ever since, consistent speeds have severely dropped. I do internet speed tests which are dismal where they had been consistently so good, I bragged about Hughesnet. I do not have the time to call customer service and wait on hold for 15-30 minutes time and time again.

Bad signal & SOME TECHS INEXPERIENCED. 12/7/2019 ~ Install day.. 12/10 real bad signal, 1st bad modem, got 2nd.. 6/20/20 bad satellite in NE ~ bad beam on tower in PA ~ #2 modem bad ~ not fully activated in 6+ areas (12/7) ~ Can't get MGR!

First off the install wasn't exactly done properly. The installer installed the dish and required cable. I told him to keep the cable underneath my vinyl siding which just snaps out to slide cable behind. I did this and showed him where cable had to go into my house. He then drilled through my siding and went to the outside of siding through it with adapter. I have no idea why he went through my siding from the outside after feeding cable behind siding. I will have to replace the siding myself which has not made It didn't make me too happy. The Ping of the internet is way too slow. It was going to take my wife hours for a download as oppose to three minutes with Verizon.

Excellent assistance from the customer service agent, who was extremely knowledgeable and competent. Thank you! I appreciate the service of a competent agent, especially since I am a senior, and it is always uplifting when an agent is respectful and wants to be helpful. A good agent reflects well on your company!!

Can not get my Facebook subjects all the time and get kicked off sometimes. I had asked not to have Hughes Net anyway and got it anyway. They said it was much better now so am willing to give it a try if you can get wrinkles out.

Internet and voice service. I was pleased how it was installed fast, on both and works great. I also was happy with the price for what I use on the internet, and pleased with the voice plan. Thanks for all that you provide for people. Good luck in future dealings with your service. Keep it coming..

I'm very happy. No buffering, speed good, data usage good. I am very pleased with picture quality. My last service was slow, frequent buffering and at times could not even connect to wi-fi and I paid more. So far this plan and speed work for our family. I would recommend Hughes Net.

My router stopped working. I called and talked to a lovely man who told me they would send someone out to fix it, without charge He even wanted to credit my account for the 5 days I would be without service. I suggested they just send me a new router, but he said they would rather send out a technician. The tech showed, replaced the router and said he checked the dish and the support arm had been installed backwards, so he 'fixed it'. Service was even slower than before.. O'well. 18.89 upload and 0.91 download... mud! I look at my bill and they charged me $125.00.

The only trouble I have is I can't pay my bill with my phone. My bank number has more digits than is allowed in your billing system on phone. It says 10 to 12 digits and my account has more digits. It just causes me more trouble.

When the Tech arrived to install my Dish/HughesNet service, he had been given the wrong GPS coordinates. In fact, the whole work order was in a mess. He could not install the Internet service until the work order was cancelled, my refund posted, and then I had to call and get a new work order prepared, which took a few days. No problem with the Dish service. When the HughesNet system was installed we learned that the coax cable in the house was not adequate to the job, and had to go full wireless. The 20GB service I purchased is SSSLLLOOOWWW. It's certainly not up to streaming movies, and I am frustrated every time I try to surf the net or even pay bills online. So, no, I'm not a happy customer.

My Internet went out and when I called for service, Ryan assisted me quickly and scheduled a tech to check my modem immediately. I felt relieved and grateful for his sense of urgency to remedy my dilemma. Thank you Ryan and Hughes Net for taking care of me!

It took about four days to complete the repairs, but with the help of consumer support, it was finally working fine. The technician was cordial and responsive to our needs. He gave us a good explanation of what he was doing, and problems in was dealing with.

I have had no problems. The technician was cool meaning polite when he came. Done a great job. He let me know what was going on when he was connecting it and I get the very best signals so far. He done a great job even though he had a family emergency on this day. After he took care of it he came right on and did his good job for me.

So far very happy. Not quite as fast as Optimum, but barely noticeable. Overall though more reliable. Still awaiting first bill and am not sure yet how that compares. Glad DISH had this relationship as that was my biggest holdback in dumping cable.

It's great. It does everything that I wanted and more. Works great. Thanks so much. Greatly appreciated and God bless. Stay safe. I have no problems with the internet or the phone. It's all great. Just love it. Thanks again.

Enjoying my service so far. My only concern is using the app and keeping up with my data. I don’t think the app update frequently. Overall I am please with my service. I will be recommending HughesNet to a friend.

It is getting slower and slower, I used to have excellent speed but here in the last month it is decreasing drastically. Also I don't like the fact that when you log out you have to close your browser. Other than these two things I am satisfied. I wish they could move my dish on the house.

I called HughesNet in May to get a discount on my bill. They told me that I would get $30 off for May, June and July. When I was charged for my May and June bill, there was no discount. I was charged the full amount.

Signal isn’t always good. Lost connection why trying to submit this. Now says lost signal. This is too funny. Please let me know how I can have better service. I would love to tell you it is great but not yet.

As far as broadband width 0 star rating. After many attempts to watch on demand movies we gave up due to constant buffering. We will be canceling our service with you. Many attempts day or night with no reception. Keys download rate of 240.

The technician was very courteous professional and took care of my problem and went further and replaced older equipment. Super nice person. I was impressed by his manners and professionalism. He was early for the appointment and was done and gone in no time.

If you live in the country, do not expect to receive advertised speeds. If it rains or is cloudy, no signal. Customer service is okay, but you pay for it. Not a good value for the monthly fee, but is better than nothing.

Too slow to watch anything. I tried to watch my church service and it was garbled and jerky in motions.... Otherwise I am happy to be a customer of Hughes... The price is reasonable in comparison to other carriers.

Way too much buffering!! Period... It's very maddening when you're in the middle of trying to glean information about certain subjects or items and you get buffering every ten to fifteen seconds or so, sometimes even longer, really frickin nerve racking. I don't suppose there's anything y'all can do???

The tech was very professional: on time, courteous, efficient and respectful. The install was seamless, and we are very happy with the service. We would strongly recommend this service to any other people in the remote part of Minnesota we reside. Thank you.

Maintenance to roof attachment wind blew off. Had to come and reattach with longer screws. Don't know what else to tell you. Guy came out. Crawled up there. Screwed in new screws to hold it to the roof much tighter.

When you call and ask them to do something they don't listen. They do what they want and I was told my bill was 71.84. After two years it went up 10.00. I had to take another 2 years contract to get the 10.00 removed. My sister in law was going to cancel and you lowered her bill to 49.00 and no contract. I don't think that is fair.

I recently had a problem getting my internet. It was a technical problem. The technician arrived and replaced old cables and problem solved. He was very courteous and professional. I would definitely recommend Hughes.net to other people. I have never had a problem with them. They have always taken care of my problems in a professional manner.

For what we pay to have you bring your hi-speed internet to our home is cost too much and not that fast. You should rename your hi-speed to very very very slow speed. I don't need more than what I said about your service.

The bank had cancelled my card without warning, my bill was ready. I called and was able to get an extension. Have since paid it. I really appreciate it. I have no problems with your service. Thank you for being so understanding and kind.

Had called and been told that we could get Gen 5, price 49.99 modem would be shipped. Called back cause didn't receive modem, guy checked. Said modem should be delivered 6/20, still nothing, called again. Told there was never an order put in for us to receive modem or Gen 5. If we want it, it is 59.99 a month and don't get much more than what we have. No thanks. Have been with Hughes Net for quite sometime now.

This Hughes Net dish don't work when it's cloudy or rained or my wireless house phone can't uses it and that bad. Ya need something work better. My Directv dish work good in rain. If ya got something better I buy it. I done upgrade. I need my phone for my job.

I subscribed to Hughesnet after having problems that could not be fixed with my original ISP (AT&T), after subscribing to this I love it. The very short delay from the modem to the satellite is not an issue and seem to be very fast and reliable, the only issue I see is when we have a really bad storm in the area it sometimes cuts out, just like Directv does which is no big deal for me since it is short lived here where I live in Florida.

My HughesNet was installed two weeks ago and my biggest problems are the system is slow and when I want to see a movie or video on YouTube the system is really bad. Most of the time I have to restart the application many times. Don’t like and not satisfied.

Still not using my internet, don't understand. I called your customer service. Never got hold of anyone. Poor service. Going to cut the service off. Come Monday I don't need this in my life. Never answer the phone that not professional. Thank you.

Only two weeks into contract service is as poor as can be. Trouble with internet connection having issues with downloading videos from YouTube and Netflix, called 2 times in 2 weeks. Talked to technical support but no satisfaction. Do I need to change? Service satisfaction seems to be a problem.

For some odd reason the temp number that was given to me the calls were going to the number that's being ported. I still can't understand it. I could call out but people couldn't call me. Very strange.. I hope my old number will be ported on July 9 as scheduled..

Main problem is internet speed. Spoke to customer reps with no conclusive solution. Can’t watch a movie without continuous buffering, interruptions. Never had this problem with Spectrum. I’m unhappy. What do you suggest, I’m almost ready to return to spectrum and pay the extra.

My cellphone service is 4g. The Hughesnet service runs on 2g or 5g. When using my cellphone I have to turn off my WiFi because the cell service does not work well. This is very very inconvenient. Other than that I’m happy with the service

My internet was down and could not be fixed without someone coming to fix it. Before they got here it started working. They checked it out and made a small adjustment to the antena. This was on a Friday, on Sunday it was down again. Called again and was told that needed to have another modem sent to me, still waiting for it. It works sometimes and sometimes it does not. I guess I will start looking for a different internet provider since I can not get the service all the time that I pay for.

I have laughed, cried and learned new things while alone in my zone. Streaming movies and tv shows about a variety of subjects. Any time I choose. My phone and laptop are working great. Thanks to great service from HughesNet. It was easy to get, when other companies couldn't do the job. Pleasure meeting the installer and he helped get me started before.

As with most people, we depend on the internet for a lot: education, work, entertainment, etc. The allotment of high speed data is low & gets used very quickly in our household. The throttled speeds are better than nothing but then we must schedule who gets to use the internet at a certain times. The bonus hours (12AM - 8AM) are almost useless since that's the time our family must sleep for our work or school schedules. Hughesnet needs more satellites to provide reliable high speed internet ALL of the time. A higher fee would be worth this feature.

The cost of the service is too high. There has been a good deal of improvement in the area of customer service. The speech of the customer reps is much clearer. I always have to buy tokens to finish out the month.

I enjoy working with all your friendly people and thank you for working with me. Keep up the good work and thank you for understanding my situation about my bill and I love it how you guys have a great attitude.

When using Messenger Video Call or FaceTime the video and audio freezes and impairs the call...technical support was very helpful and it is somewhat better but still happens. I’m not very happy with the service but I’m impressed with the Technical Support staff.

Good for the money. I love the fact that when I'm out of data it isn't shut off. The customer service is on point. Only had one issue and that was my fault in the end. Only complaint would be that it's not strong enough for Disney+.

Video quality is poor. The video does not show clear and it does not load. It is very slow at loading. We cannot do online streaming. It would play for a few minutes and take time to load again. We have tried streaming on multiple devices but it remains the same across all devices.

Poor service, slow upload time and video buffer 4 or 5 times. Can’t even use landline phone. The signals are so weak, the person breaks up when trying to talk, they say up to 25mb speed. I do good to get 2.2 on a good day and download is like 0.3.

I know that towards the end of the month the service starts running really slow. I believe if you pay for speed, that speed should last the whole month, not just at the beginning. The overall service is okay. Also, a lot of the time, my devices tell me that the internet is reconnecting or I lose access and have to reboot or just wait. It is very irritating.

Very good network connection. Very strong signal. Very good service and I would recommend it to a friend. Hughes Net is far superior to the other satellite Internet services and is always very reliable in our household. Very happy with the service.

Terrible WiFi speed and can't run more than one thing on WiFi at a time. My Amazon fire stick hardly loads anything using the WiFi. Definitely not happy the service at all. Was under the impression that the WiFi would be better than my hotspot on my phone.

Very slow all the time. Download is only. 6. Not happy with service. Wish another provider was available. Not what I accustomed to receiving. I would not recommend this company to friends or family. I got a second router and got no improvement. Very dissatisfied.

We have two dishes. Three different agents on three calls made by me could ever figure out how to do a work order for each dish to be realigned after roofers were done. The first agent said that one work order was fine and to just be sure to tell the company that there were two dishes. Nope. Company said they need two work orders. Second agent got angry with me, kept saying “just one minute” then announced it was all taken care of. Nope. Company called, never received second work order.

The representative was very punctual and helpful to me. I appreciated the effort he put in to make my issue a priority so that I was satisfied. He was very polite and I appreciate that work ethic from people. I am thankful for the service and I will most definitely recommend Hughesnet service to people that I know. I was helped within 10 minutes of calling and the phone call only lasted 15 minutes with the problem being resolved.

I have been trying to set up a online account for weeks now and the system reads error when I try to submit. I called to try and get this resolved and was on the phone for 45 minutes. The person assisting me was very nice and tried to help but was running into the same problem. I am still having this issue, someone needs to fix the website. Even submitting this review was an issue.

Updated 07/12/2020: This installer was much better at understanding how to install internet cables. Since the first drilled into the side of my new house, this second installer was the one sent out to fix the problem. He was very professional and courteous. When I called HughesNet, though, they wanted to charge me for someone to come fix their own damage.

Let me start by saying, we do have Internet now. I was surprised it was a lot slower than I thought it would be. My husband says when he stays up late at night, he doesn't have any Internet. I have problems with my cell phone now, that I didn't have, and I don't know what caused it. I reset my network twice on my phone. I really don't know why different Internet service would do this.

While the service was nowhere as slow as some to respond and was professional in their attitude they really do not seem to have fixed my problem. My internet has become a slug. I have agreed to get a larger MB scheme but I am beginning to think that I went to the company with a complaint which was not fixed but came away a thirty dollars a month poorer. I work with people abroad and they remarked on how slow it was.!!

No internet. Helped me reboot Very friendly and easy to understand. So happy to get immediate help. Very new to Hughes and so far so happy. Thank you so much for all your help. My only concern with Hughes net is I have to worry about how much downloads I use. I do not like that. I thought we were unlimited.

I was trying to download my software updates on my phone but could not remember my password to the Wii fi. Alex talked me through it and did a great job. He was very knowledgeable on it and we talked about having a blessed day.

You have your equipment which you charged me as my wife ad I are unable to recover with out paying someone. Now Hughes tells us we must wait an undetermined time for our refund check. Is that the way you treat people on a fixed income with disabilities? I feel sorry for you as you are only concerned with money not people. I will pray for you as I hope this is a reflection on Hughes and not the employees. Thank you.

We just talked about what was using my gb. He told me it was all my devices. I turned them off so I would not use as many. Hopefully I can use my computer more. He was a really nice young man. He's ok.

Two calls to change visa - first system terrible. Second call rep out of country hard to understand. Connection poor. HughesNet is extremely hard to get to in order to speak to a representative — very frustrating and not user friendly.

Problems with account auto pull to be updated. The person helping me was very courteous and well informed on how to help me. Issue was tended to promptly. Also connections were updated and working. Although it took time for an answer due to covid it was not that long a wait.

I lost my job due to COVID-19 as many other people did. I still paid my bill even with no income until I had to move because I couldn’t afford my rent. Hughesnet did nothing at all for their customers!! They charged me $310 early termination fee. The service was terrible and I wouldn’t recommend them to anyone at all!!

Internet is so slow I can’t work from home. I’ve reached out for help multiple times since March 2020 when I started working from home both online and phone calls to HughesNet. There’s not enough internet for me to load emails or check apps or shop online. Emails load slow and can’t seem to load an attachment. Apps like FB can’t load images or videos, ordering online with Amazon is impossible because pictures of products don’t load. I spend unnecessary HOURS trying to do these things at home. If it weren’t for my cell phone I’d be in a huge mess. I have spoke with someone in my community that has HughesNet while they were visiting my home, they are pleased with their service and advise me that the satellite seems to be blocked by two oak trees.

Install was not done properly and not completed. They want to charge me extra to complete the installation. Not happy! Then I have to write at least forty words to keep them happy. This is an exercise in futility. The idea of customer service is a foreign concept to this company.

We've had terrible service since we subscribed, five years ago. The first installer failed to seal holes in roof and our ceiling was ruined from rainwater. Next, our modem went bad. Last complaint was for very slow service, took too long for HughesNet to get back with us. Finally got a serviceman in who was very good. Our dish apparently has NEVER been properly aligned until now.

Needed help with a code. Lysenia was very helpful in asking questions about my problem. As we continued it turned out my problem was not with Dish but with HughesNet and she kindly transferred me to them, where I got all of the help I needed.

Two payments made. First payment made on June 17th. The 2nd payment on 21st June autopay. I'm on billing only. I only put my new card because my old one was stolen. No one would listen to me. The employees kept on changing the subject. They were very rough to me. Wouldn't listen at all. Wouldn't check on my payments at all. They some more training.

The person that help me was very nice and helpful in the upgrade. It just that he was outside so you could hear the wind when he was talking to me but everything was good. I got the upgrade. I had the old plan for 3 years now so this new plan will help me with the kids' schoolwork.

I called in to get an explanation of my data usage. Of course there is a language barrier I'm in Georgia and he has a foreign accent. He hangs up, because I'm asking my son to come tell what speed data we need for his school assignments. These people want our money but get offended so quickly because we want a breakdown of how these services work! I'm thinking about switching carriers! Rude and we don't get along!!!

I've been treated unfairly, by this company. My name was sent to collections, after they withheld updating the bill so I could pay the cancelation bill. I paid the bill and was sent to collections after the company withheld the updated information out for two months. I am very unhappy with this service I received. I need this to be rectified as soon as possible with nothing added to my credit. I am looking further into what can be done about these actions.

The agent was very knowledgeable. She was helpful in getting my account settled. I'm very happy with the results. She helped me update my information. As well as help me with a account to check my payments. I'm glad to be a HughesNet customer.

The representative did an excellent job informing me of several things. I guess I just need to understand exactly what does unlimited mean. I was told that several times I’ve run out of data, and then I was explain about the upgrades. Either I have it or I don’t. I guess I’m just having a problem accepting slow performance.

I called Hughes Net to let the technician know that I did not have internet connection. He checked my account and fixed the problem. The technician ran tests to find out what was going on. The issues were fixed. My internet is working now. Thank you.

We had slow speeds from the time we were hooked up. Now it a little faster. We can do some of what we need but with Covid I know there are a lot of people using the net. I was given two month free for our trouble. That was fair. Will be much more happy when speeds are returned to full. Still a little slow from what we had. Thank you. Mary

When a storm passed through I lost my internet, after it passed internet came back on. Then off again then on. Rebooted modem, reset modem, internet came back on. Weather related? The lady helping great, but thought it was weather related. Problem may still be happening. Sun shining for couple of hours now and still going off and on. When off the system light on modem is dim, when on system light is bright, all others are bright.

We already have Viasat/Exede but run out of space every month, so we decided to add Hughes as well. We tried it for 20 days and HUGHES WAS HORRIBLE from the day we got it to the day we disconnected. Watching videos required a great deal of patience due to constant buffering. We paid $519 for the service and may get $200 back when they receive the equipment we pay to ship back.

Billing is done one month in advance. So when you go from a suspend service to a regular service you are billed for two months. Service is quite slow as well, and I pay too much money for such slow service.

I just started your survey, got part way done, very slow, then I was disconnected 3 times saying no internet connection. This is what I need help with and it is still terrible. Why? Never have I experienced this on my phone. Now I can't send this message, a lot of money each month for no, NO, service. Help.

I called about my speed and found out I was over my limit. I never streamed movies etc but found out that my home physical therapy on Zoom had used up my data. I was told I had to pay basically $15 for every biweekly session for 5 meetings until I got my data back. They wanted to check my reception and said there was an issue with the dish and modem and set a technician to come out. He arrived, very unfriendly, no mask and said nothing was wrong but replaced the modem. The next day and since then the upload speeds stays around 0.20. I then called to find out why that happened and spoke to a rather rude person who told me that was normal. I had my speed test results for over two months and it had never been that low, usually close or above 3mbps. She said it was cloudy here.

I can't even watch a video. Takes forever to start players for about 30 seconds and stops, 30 seconds, starts, 30 seconds, stop. I get so frustrated I just quit trying to watch it. I am really sorry I got Hughes Net. Wish I had keep Viasat. If it doesn't get better when my contract is up I will go back to Viasat.

I canceled this twice once last Sept 1919 and again this year. I am still getting bills. Please stop sending me these bills. I've had to put my husband in a nursing home and I don't need this every month. Thank you and God Bess.

Excessive buffering! We often have to stop watching a movie or other program because the program is interrupted every minute or two. This occurs most frequently in the evening. The service technician we worked with was hard to understand and was asking us to do things that were above our level of competency.

We decided against using Hughesnet because the installation department canceled our installation without even calling us. WE WERE HERE ALL MORNING AND AFTERNOON RECEIVING PHONE CALLS FROM EVERYONE BUT HUGHESNET. Obviously, no one cared to call and then lied to say they called. We do not want this kind of disrespectful, dishonest service.

She was very helpful, explained my problem, and seems to be working, she was also very patient. I’m satisfied she had the patients to hang in there with someone that is not tech savvy, thank you for your help, have a great day.

When I spoke with the Hughesnet sales rep I was assured that their service would support my ZOOM calls. The agent also assured me that he personally used multiple hours per day of video watching and never exceeded his data allowance which was the same data allowance level I was considering. After I subscribed and discovered that ZOOM calls with 3 or more participants had occasional broken audio and that the video was mostly frozen. Before the end of my first month of service I called to cancel and was told that I was subject to a substantial early termination fee despite the fact that I was fraudulently enrolled in a service that did not match what I was assured would meet my described expectations. Each month I quickly exceeded my data allowance and was subject to the throttling.

All programs on Netflix watching live or recording to watch later. Your agents tried explaining about data points?? Also, everything is very slow to respond to commands, meaning tv and computers. I get messages like 'please wait while video buffers and please wait preparing video for playback' and this has been happening since the first day of installation?? This is just not acceptable.

My experience is absolutely perfect and I hope my internet and phone service will work perfect without interruptions and am satisfied with the associate I spoke with, she’s did a good job. I hope to continue my service without any interruption.

We called in for help. To connect a newly purchased computer to the network. My sister has been laid up for the past 22 months fighting cancer. Arianna (sp). Was wonderful! Fixed our problem in a heartbeat, knew how to fix it and was such a pleasure to speak to her. She gets 5 stars!!.. J.A.B.

It sucks as there is no internet, the only you can get internet is when the leaves are off the trees and you are in the middle of a field. I the middle of a dessert and you are cutting for help so you can receive a signal.

We do not get very good service in our area. We've had a couple of situations where we needed service and it says that we have service with no connection. Very disappointed with HughesNet even after we have paid for this service.

Installation was disappointing: Did not locate the modem centrally where we desired. Hit an electric line while drilling access hole and blew a circuit breaker (did not reset breaker or repair insulation on Romex cable). Left input cable draped across access door to circuit breaker box. Streaming standard services is also disappointing: we have not been able to stream Youtube or Netflix without delays, interruptions, or instructions to try again later.

It was concerning adjustment of my service. Jeff did exactly what he said when spoke with him. All over I spoke to with in the last 3 month the promise never happen. I THANK YOU FOR your time and service.

Your horrible service and customer service has ignored my multiple verbal and written request to a cancel my Account! Both times I was actually able to get to a person in the phone, I told them to cancel my account, they spent 10 minutes ignoring me and trying to change my mind then disconnected the call and didn’t cancel my account! HughesNet is using COVID as an excuse to also not Cancel my Account and has ignored all my written requests to cancel my account! I have cancelled all payment methods because I will not be paying anymore for your ** Service. Cancel my account!

The guys that dismantled the equipment to send it back to the company told me that they are not in charge of the equipment. They said that I had to send by mail. I called the company and they said an opposite version. They told me, they will call me to resolve the situation. My case # is **.

Internet service is terrible. WiFi will not stream a song without stopping 3-5 times. It is impossible to stream a movie. The system will not even start to streams movie without stating no internet available. Even very slow DSL from AT&T was better.

I was very discouraged that the previous tokens were removed. If I pay it earn tokens they should remain available to me. We pay a high premium and should have some benefits. Thank you. Cameron did a fine job but could not give a suitable answer.