HughesNet Reviews

I asked about my slow internet as having to wait for downloads periodically. Zoom was "low bandwidth". The tech told me I needed to up my Gigabytes as I had ordered 10 and I have nine things using the internet in my house. He suggested my upping to 20 Gigabytes so correct the issue. It seems to have helped. It takes longer for me to use up my G's so I have faster service longer.

Though disappointed in the speed, the connectivity is FABULOUS! Prior to HughesNet, we had drop-outs in connectivity every day, usually several times per day. Since we got HughesNet installed we have had absolutely no problems. It is a MUCH slower connection though.

THe support Technician accidentally put the wrong expiration date. He was telling me that my payment didn't go through, and was going to end the call. When I asked why he said he didn't know why. I made him go over my information that he could see. And thats how we found the problem, he's to quick on saying, "I don't know" and wanting to hang up.

Internet performance not adequate for today’s needs because of all of online activity required due to Covid. Needed to attend online program Friday, Saturday and Sunday. Program had to keep buffering and skipped portions of presentation so many parts of verbal presentation missing. Video could be worked with but not audio.

I am very happy with Hughes Net. I would recommend it to anyone. No more buffering when watching movies and live Facebook. I will definitely tell my neighbor about it for their children’s schoolwork. I enjoy movies on Netflix now also.

I am very happy with my internet service! There don't appear to be any glitches or pauses. LOVE IT! IT IS WONDERFUL VOICE SERVICE. I AM VERY HAPPY WITH YOUR SERVICE. HOW MANY TIMES DO YOU WISH ME TO SAY THIS?

The system seems to be working great. Sean, the installer, was very professional and did an excellent job. We will know next week when we try to conduct a training program. The system seems to be superior to the Hughes System of a few years ago.

I was assisted by an amazing young lady who not only spoke fluent English, but was very knowledgeable and talked me through all stages of my needs and stayed, patiently, with me while doing so! Give her a raise and be sure to keep her!

Installer was efficient and made sure to explain the process. He was friendly and showed us how to connect our devices. We have only had the internet for three days but it is working well so far. The app is also easy to use.

I had a very good experience with the Hughes Net technicians. I found them to be very polite, concerned, well spoken and quite knowledgeable, as well as well qualified to help me. Instructions were clear and precise. On past calls, however, I was quite stressed out because I could not understand anyone there, I have postponed my problem for several months, dreading the experience but all was well this time.

Experienced loss of signal whenever it rained - even with only a light rain. Otherwise I was happy overall with the service. No problems to speak of other than that. I would choose Hughes Net again if I ever move back to that area.

When I called for a repair everyone was very good. The repairman was very good. Found the problem right away. Got us up and running again right away. Thank you Hughes net. Would recommend you to everyone. Great people and great service. We have been a customer since 2004.

Too pricey and will not leave me alone when it comes to these damn email reviews!!!! Was unable to get some issues resolved to my satisfaction, despite numerous calls, Finally just gave up. Technicians are mostly helpful, but not all.

Very satisfied with everyone I have talked to and with the service. The dish guy that put it in was very polite and helpful showing me how to use it. It is slow sending pictures and loads by pictures people send me.

Great service, great customer service, reliable.... that’s all, great for those that live in the country. Easy installation, much improved.... Television ads are informative and accurate.... Connection has been reliable. I’m not sure what else I can say....

Tech was very informative and professional. I am very satisfied with the overall performance. I have broadcast the positive results on our next door website. The service is competitive with other providers. The pricing could be improved with committing to a two year contract while other providers are month to month.

I put 4 stars because the first agent added upgrades and did not deliver what was promised. So Ricky in the Caribbean helped fix the double problem. The guys out there are awesome. He was very knowledgeable and patient. He resolved the problems, that Mathew caused.

We were having issues with our internet. It took a week to get a tech to come out. Tech states that the dish was off and we were only getting a 67 reading. Called to get credit of data added to our account as most of it was used trying to connect and disconnect. Called, sent emails and was told to buy more data. I cannot wait for this contract to end. I will cancel this service and never look back. I should not have to buy more data for a technical issue. Sorry customer service representatives that refuse to let you talk to a supervisor.

Call dropped, called back, 20 min wait, then the tech could not tell me why my speed was at 0.0002 now. All I was told was "we'll look into it." Constant buffering for at least the next 24 hours. I pay almost $100.00 per month for this!!??

We had an ongoing issue with slow internet. The customer service representative assessment usage and our equipment and saw that we don't use that much internet. Too have such a slow response so she told me she would call me back. I spoke to her today. She explained the problem to me. Options, also offered. Up my usage. Me the best options and a lot of information which I appreciate.

I can not run more than one device and the internet is very slow or not working at all. The problem was not resolved, I think Hughes is not a reliable system and I will be looking for a new provider. If you are interested in keeping me as a customer, we need to fix this problem (and not by selling me a more expensive services). Mike **

You migrated my email and misspelled it. Now I can no longer receive emails and your customer service told me my old email which began with a capital letter could not have began with a capital letter because no one in the world can have an email address with anything but lower cases letters. I am furious. I have been on the phone with you and your contracted home service for about 5 hours today. Please call me. I need my email name to change back to what it was. I can open my old email but it sends as a lower l and does not go out to recipients. If they write me their email goes to outer space to the email with the capital L. I need help and I am absolutely furious. I had some highly confidential information that had a due date of yesterday and by some miracle got an extension of today and could not make it. It was for a new job as I am unemployed due to COVID 19. I am sure I lost the job.

I was very please with your services. My questions was answered promptly. Mr. ** was very helpful and patient in explaining to me how I had other options in which to pay my bills. The information was very helpful and now I can use the options that he gave me. Thank You, Norman **.

Yes. I was very pleased with customer service he answered all my questions and helped with all my requests and he was very kind and made sure my problems were resolved. It felt good to get help that kind of help. I thank him very much.

I have an ongoing transmit issue. On a daily basis on System Summary I get a code 12.1.9 "a transmit problem has occurred". I have tried to start a chat but no one is ever available. Sometimes I reboot the modem and it corrects for a while. My service is degraded when this problem occurs. I want this fixed or I'm switching to Viasat.

I contacted Hughes because my desktop wouldn't boot up... I thought it may have been a disconnection with the modem... My service rep was extremely patient and knowledgeable... Testing and going through a lot of steps... The problem is my computer power supply... She also help me reconnect a phone back online... Great asset to the company.

Hughes tech srv turned off my modem for testing, wifi never came back on my computer. After 30' of trouble shooting with no fix they suggested contacting the computer mfg. After hanging up l turned the computer off and back on, wifi reappeared immediately.

I spoke with a customer service Rep today. I don’t recall his name but I have never in my life had better customer service anywhere. He took the time to explain everything to me and had great patience. His knowledge and expertise was very helpful. Thank you from a very satisfied customer!

Our internet connection has been very slow and even intermittent. Maria checked our account. Then advised us to reboot our modem. I asked why our service was always painfully slow. Maria suggested we purchase a plan with more gigs. She also suggested a new updated modem for us. Maria was very easy to talk to. She was patient. At no time did I feel pressured to purchase anything. She made suggestions and patiently explained why certain changes would help us. I don’t like to make this type of call but Maria made it easy and painless.

Not concerned with the issue with my service, could not be understood very well, VERY RUDE, the worst customer call I have ever had! Payment didn't go through recourse of wrong day submission, arrangements have been made to pay this month. Customer care was concerned only about the money. This issue has been going on for over a year.

I have no service from HughesNet. The lady on the phone kept telling me "it shows you do have service. Nothing is wrong.” I ended up hanging up because she would not believe me. I am currently looking for other internet options. I haven’t had any service for 2 weeks and no wi-fi for longer. Sorry customer service. Also see she marked it as problem solved. LIAR I JUST HUNG UP.

2-Star for the service - Waiting three days for the repair is not 'priority status', especially since it was to repair equipment HughesNet owns and replace equipment I am leasing from HughesNet.

My service was great. No problem. The problem is the cost. We shouldn't have to pay a service fee to work on your equipment when it goes bad. We live on a fixed income so we have to make every penny count. Your service young man was very nice.

The technician was was very helpful. He knew just what to do and fixed the problem right away. He came ahead of the the time he was due. He was very knowledgeable and courteous. I would recommend him for any future problems.

I was looking for hardware I ordered for this summer home. I was impressed with timeliness and efficiency of the on-line chat. Representative was very helpful, able to track my order and took further action to actually locate the package for me.

I live in country and was unable to get internet service through any other service provider so HughesNet was my only option. When I first called to set up service the first red flag was I had to have a 2 year contract with no trial period. This service is so bad and slow I could never use any streaming service other Netflix and sometimes it didn’t work! Service was so bad I couldn’t complete simple tasks like paying bills online or just browsing. I even changed my already overpriced basic plan to more expensive premium data plans and it absolutely made no difference the service was horrible.

Called 8/5. Was sent to 3 different people. When finally sent to tech support 30 minutes later ended up disconnected and they NEVER called me back so issue still exists so my issue stills exists and have no resolution to my problem.

My internet was out due to tower going down. Call and was told they were working on it. I have have good service from Hughesnet and was impress with the customer service. They answer my question. My internet came on next day. Thank you so much.

The woman we talked to (Selma) was very kind and helpful. However we were supposed to get a call from an install tech the same day and we have not received that call so we are still without internet. My husband is due to send a transmission from his heart monitor on Friday.

I had been hospitalized for over a month due to a fracture of my femur. Due to the hospitalization and COVID-19, I was unable to start the job I had applied for. Customer service rep was able to reduce bill by $25 for six months. This is a great help to me.

The process was very easy and the tech was very polite. All departments I spoke with were polite and professional. I still haven't had a chance to drive to my lakehouse to test the service yet, but I'm looking forward to it!

I had HughesNet installed, I believe Dec 2019. I called within 1 to 2 weeks of the install to say I do not get good internet service. I cannot watch a movie on Netflix or Firestick or even on demand through my DISH service. They looked at my account and said my data was being used. I explained to them even on the 1st day of new data I CANNOT watch anything. Our phones use some data but they barely work, it spins and searches.

I signed up for service at the beginning of July, I have had problems with Hughes Internet from the beginning. Very slow internet and now no internet at all. They said I need the modem replaced and will send a new modem....Still waiting. Very displeased with how slow, how bad the internet is.

Doesn’t follow through. My Internet after a year and a half is still extremely slow. When you call the tech they state internet speed is fine. But, at home it isn’t. Staff isn’t friendly and not willing to follow through or resolve the problem.

I'm not sure how to feel about my services. 1st of all it does its job okay. 2nd I still don't get full coverage for my whole house. 3rd I don't understand why I have a large satellite when it still buffers on the other side of the house. I'm glad I have internet services, but your commercials say otherwise about the connection.

The girl who helped me with the disconnection of my phone last week knew her business, got service back to me and confirmed how I can check myself next time before calling for help. We live in the mountains and sometimes weather causes us to lose service and then not able to get back. I am sorry I don't remember her name. If you look up my account you should be able to find it. She was excellent and should be a keeper for your company.

Hughes Net is a fraud company. May 29 cancelled. Now 2 months later they took 212.00 out of my account without me knowing. They said it was for the radio transponder which is located on my roof. Hughes Net never said they wanted it back when I cancelled my internet service. And wanted to charge me over 100.00 to remove it.

My concern was the routine buffering we experienced when attempting to stream Netflix. The associate that addressed my concerns was professional, friendly, thorough and targeted. I am currently working on the recommended video quality adjustments to see if the issue has been resolved. Thank you!

Toward the end of my call I was told that my Internet speed was at 25. Immediately after the the call I tried two speed tests each from four different speed tests checkers and none was over 5. Moving to Viasat within the week!

She was quick to help me and was very empathetic to my situation I’ve been dealing with since getting service with Hughesnet. I appreciate her for being friendly and professional during the entire call. She was quick, to the point, didn’t leave me on hold for long time.

Your agents (today was Mario **) have been great- professional, courteous, and capable- the service however is not even vaguely decent- unless you enjoy watching spinning circles. It is terrible. I have truly never in my life had a worse internet connection.

The technician was very thorough, polite, professional. He completely checked everything out and knew what to do. We were very happy with his work and would recommend him to anyone else. Our computer is working fine now. We are finding it very much faster, easier to operate. Thank you for sending someone who took the time to analyze the problem and do the repairs efficiently and effectively.

I enjoy my new service, it performs as I had hoped/expected. And the installer Brian ** performed the installation exactly as I hoped it would be done. Only dissatisfaction is that since I enrolled thru Dish network, I was hoping to have my bill bundled with my Dish bill. Was told I couldn't get that & I have to pay $5 a month to get a paper statement. You need to be more flexible for us old folks.

Hughes Net does not have it customers best interest at heart. I didn't want Hughes Net to begin with. I called AT&T for internet and TV services but somehow was given Hughes Net because it was the only provider available to me, or so I was told. The ATT installation tech who hooked up my TVs informed me that ATT does indeed provide services in my area as he was the one who installed the equipment. Fast forward to present day, I noticed on my bill that if I am experiencing financial difficulties to call customer care. I did.

I have sent multiple emails trying to find out my account number. My bill went from $60 to $90 with no explanation and I cannot view my bill online without my account number. What do I need to do to get someone to help me? Scott **

Our service is horrible. I even had a representative said he was going to credit our account because we had almost no internet at all. I go to pay my bill last night and not only did it go up more than was quoted when I had upgraded on July 1st there was no credits added. I will be switching as soon as I can find a good, strong, reliable provider. AT&T is looking like my choice at the end of this month.

Whoever they send out they are always there when they say and very nice and polite, they call when on the way, and will work as long as it takes them to get your problem solved. I would recommend Huges Net to whoever ask me how it works, I say GREAT...

I was trying to pay and found out I had a credit not a bill. The gentleman was very nice and helpful. Yes I would recommend Hughes net to my friends and family. They try hard to answer all my questions about my account.

The tech services is horrible, you can hardly understand the person on line. Their rude. And they give out wrong information. Even paying for repair service monthly. They do not send technician in timely manner. Mine 2 times out need technician out. Have to wait 4 days now.

I see in the comments the representative said he educated me— that is not the case. He didn’t have to educate me on anything. His observation was inaccurate and unacceptable. He concluded that my LAN was faulty. Well it’s been replaced already two times, along with my modem. If my equipment on any level is faulty then shame on y’all considering this has been a recurring conclusion for the third time this year. I am not a satisfied customer. I am looking forward to the next four months going by quickly so that I may terminate this ridiculous, one sided relationship. One sided being that I pay my bill faithfully and on time, only to get slow service during off peak times and in good weather.

Your rep was very polite, wore his mask, and was very knowledgeable. It was very hot the day of the installation and he still worked thru it with a smile. He is a person you can be proud to send out to represent you.

My experience has been an eye opener. I am satisfied with the technician's professionalism. He was very thorough and answered all my questions. Hughes Net kept me well informed via email. I’m glad I made the right decision. Thank you. I appreciate it.

Very friendly and helpful staff! Helped me get to the right place to pay for the services that were behind. I will continue to keep Hughesnet even though the internet speed is not as fast as we would like it to be.

The installer was polite, efficient & competent. I wasn’t informed about where he was going to put the wiring & was surprised at the placement. It is working relatively well, but am surprised at the interruption of pre-recorded videos. Otherwise the service seems to be fine. It has only been a week so am hoping the service will continue to be stable.

When your choices are DSL or Hughes Net, you pick Hughes Net. It works pretty good as long as there isn’t a storm passing through. Satellite would be an eyesore if we lived in an HOA. But if we lived in an HOA we would have Internet better than the early 2000s????

She Was Very Helpful And Nice. Walked us thru activation. We would not have been able to do it on our own. She was very patient with us. We are not that great at technology. It was not as easy to do as I was told on the phone when we ordered it...

Lost signal while on the internet. My testing showed that there was no signal reaching my computer. A call to HughesNet service proved that I was correct and my modem needed to be reset from the terminating end. That was and problem was resolved for one and one half days. Another call and another reset and everything is ok now.

Buffering does happen but not often! What the hell, give them a try. Love the business plan!

Application experience was POOR, as it took 3 hours on the phone and then we had no less than three installation appointments and two sets of charges for installation. Installation was flawless, but office support is abysmal. I hope the service is better.

It is still too soon to tell about the service. For 3 days it has been OK. During a thunderstorm there was no service, but I guess that was caused by the storm. It soon came back. I will be able to tell you more in a week or two.

Signal lost frequently most of the time when is overcast or raining. My house requires a booster and the company don't sent to PR. We want to buy the modem but now we can't because we have to do in the first moment.

I'm thankful that HughesNet can provide us the internet that we need in our area when no one else get us connected. The price is fair, I just wish that Hughes can go with unlimited wifi, having the gbs goes out fast and the more gbs you get the more it cost again. Other than that I love it. Thank you again.

My experience with HuguesNet has been satisfactory as far as local channels/stations that are provided and available. My recent experience with other programs such as Disney+ and HBO max is very unreliable. For the amount of money I pay for this service I feel I should be able to view these stations as well as I am able to view my general channels. Expecially because I pay extra for them. Now, I will have to opt out of Disney+ and HBO max due to this troublesome experience. The price for this service keeps going up on almost monthly basics. And for a retired senior person on a fixed income it's geting pretty expensive. In these days of Covid, TV is about the only entertainment I have.

I called about the bill. When I signed up a year ago. The price was $59.99+$7.95 for ins. Then it jumped to $85! Being retired & on a fixed income, that would not work. Called in & Allen, helped me. Got the bill down where I could afford it. & that I should call every 3 mos. to check on a promotion. I certainly will do that. And I will tell all my family, what good service, I received.

System works great in rural location. Takes a little getting used to the delay in contacting the satellite but it works well after that. Fast and stays connected. Out performs any other system we have tried. Definitely would recommend it to other rural homes.

I have been told that Hughes Net internet is not compatible with the Nest cameras. This was brought to our attention on 7302020. Here are a few of the case numbers **. Once again when we connect installed internet and camera we were told there's no problem. This is incorrect. Please contact me. Thank you.

We have had great service. It has been exactly what our family needed. The only time we have any problems is during storms which is understandable. We are able it use all our devices. Install was easy and did not take much time at all.

Happy cause we have service now just satisfy we have access! Wished it was faster but understand high traffic in the evening! Especially with this pandemic student are at home doing online classes! Also wished there was a discount for student that are going online classes!

Very slow. It takes a long time to open any websites with Hughes Net. Download speed is 9.22 Mbps, upload speed is 3.54 Mbps. Download speed was advertised by Hughes Net as 25 Mbps. My speed is less than half the advertised rate.

Regular internet is working fine, but now we have lost our Wi-Fi calling ability for our cell phones! We are finding out after the fact that satellite is not good for Wi-Fi calling. Why wasn't this mentioned during set up? Aren't most satellite customers rural customers who depend on Wi-Fi calling?

Disappointed in the speed but happy to have internet, also would like to have internet and TV with just one provider rather than TV with DirecTv and internet with Hughes. If cable wasn't so expensive to get in my location I would have chosen cable for TV and internet.

Due to a death we needed to change our Hughes service from my father in law to my husband on a summer house. When I spoke Hughes I was clear that there would be a TV and 3 or 4 phones. We had a very tight schedule for setting it up. (They insisted on replacing all hardware even though it was less than 1 year since it was installed). I was assured there would be no problem getting someone over to the island on that Saturday to reinstall new hardware.

Cannot not watch a steaming video on my television set and the internet connection is way too slow. Too slow. Way too slow and not fast enough connections for poor service. Both streaming and internet connection is lousy. This service is not worth the money to spend on dough. Slow service.

We had great success with the techs. Listened to our desires, suggested alternatives and worked to accomplish the best alternative... No issues at all... Would call them again. Came up with the best overall tech solution for us and no heavy handed selling of products.

It was great for 2 days. Now is just so slow. Still cant download a movie. Been like this for 1 year and an a half. Very frustrating. Cant change until Feb next year. Not fair to pay high prices and it doesn't work...

It took 4 days & 3 calls to get an upgrade of service. If I were running a business that people wanted to pay more money, I would be quicker to return a phone call. The customer service people that I spoke to were fine, but not authorized to fulfill my request.

It was a very easy transition from our previous cable company to satellite coverage. The technician they sent out was very knowledgeable, and explained every step of the project, from where the dishes would be located, to where the final phone lines would connect inside our office area. Fantastic customer service!

Our installer was great. He was a 5 STAR. But I have had the service for only a week, only using it for my work computer emails, and documents. I don't watch videos, or anything like that and I am getting disconnected from the internet several times a day. It is frustrating. As I am trying to submit this form I got a message that I am no longer connected to the internet.

We have receive excellent service from HughesNet even if we forget to pay on time. Customer service is excellent and we always get our service back on as soon as we end the call. Thank you for your support and service.

I was very happy with the installation men. They were friendly and I was not scared to have them there. They were quick. I liked that The only thing that bothers me is that I got HughesNet to watch Netflix and on demand on my dish service. After the install I found out from your customer service that live streaming does not work well with internet service so I am not able to watch on demand or Netflix without them buffering. It is frustrating to have to watch it buffer every couple of minutes. I don't have a computer. I just wanted it for TV. I don't have kids. So watching my tv is my entertainment.

We are happy to have the internet but, gosh, is it slow. We only use 1 device at a time and even so we still spend so much time buffering and the sound sputtering. For what this costs us each month I guess we don't deserve better speeds and the elimination of throttling.

Great service and quick response when wifi was down. Eddy, tech, was super knowledgeable and friendly. Eddy worked in a downpour to remedy the problem and get the dish realigned with the new modem. I would recommend HughesNet to those in the area wanting quality internet and high speed.

I pay my payment online. I have to pay an extra $5.00 a month for a paper copy because I don't want it taken out automatically. I think this is ridiculous for ones that only get paid once a month and should NOT be charged that fee.. It should be taken off and made available to pay online without the automatic pay out of your account...

Live in rural area, 3Mbps DSL is the only internet service available. I work from home in IT use WebEx, download large files (PPT, etc), email, websites, VPN sites. Signed up for HughesNet 5G services, convinced me to get business plan for static IP and for other reasons. HughesNet service was slower than my DSL services from day 1. (Kept DSL service until I could validate HughesNet.) Called support, they installed new cables, modem and receiver, no better. (Installer told me they have satellite performance issues due to all the people working from home because of COVID-19 - tech services denied this.) Called to cancel service within 30 day window, they wanted to do a Forest Range test but too cloudy.

I asked that the billing date be moved to the first of the month. The customer representative was very courteous. He spoke clearly and was easy to understand and carefully spoke to me and supervisors about change needed. I enjoyed talking to him...very helpful and kind.

I called Hughes Met Customer Service right after a storm disconnected our home Internet service. David, the Customer Service. Representative I spoke to was extremely courteous and demonstrated an excellent knowledge of the problem and managed to diagnose and resolve the problem in a very short time.

You didn't show up on the date, 8/1/2020 as scheduled, you keep me on hold for a 1/2 hour and then disconnect me when you finally do answer, I spent 4 hours trying to contact you with no satisfaction or response from you! Now I can't even register, says my info is incorrect. I'm filing a complaint with the Better Business Bureau 'cause you failed to provide and install services I paid over $500 to get!!!!

The representative promised me I would recoup the setup fees with a gift card which I have not received yet that's why I was calling customer service. She told me that I needed to seeing both of my paid statements which is impossible since you Auto draft but she did not have a solution for that. I just want my gift card as promised. You get your money as promised.

Couldn’t really understand person English! Went through different stuff for a hour and a half! Still nothing resolved! Going to cancel it! Don’t recommend it to nobody! Being paying and can’t do much with this service! Really dissatisfied! Can’t play music either! For all the buffing!

Issue was explained promptly and professionally by the agent. When he was unsure the agent knew exactly where to search for an explanation. We are having trouble with the "Prime Network". It goes blank regularly and takes a long time coming back. Overall we are more than happy with HughesNet and will highly recommend the service. Thank you, Leslie and Frank

I recently upgraded to 30 gig based on your assurance that we could then stream WITHOUT buffering. Apparently your reps don't know the product or simply don't care. Buffering every minute doesn't meet anyone's expectations. Hughes Net should be cited for false advertising.

My decision to go with Hughes was worst one I have ever made. My speed is 13 which you say is allowed. I am bound by contract for ELEVEN more months to avoid cancellation fees. You can rest assured that one day after my contract anniversary you will receive my call. Hughes High Speed internet Is a joke. Hughes is even worse than Spectrum or ATT. ELEVEN more months and good riddance. Your customer relations person was terrific. It is a shame she had to apologize for the slow speed. 19 is not the reason, has been slow since day one 13 months ago. BYE BYE in ELEVEN.

The person that help me was very kind and understanding. He took time and explain everything very clearly and I would like to thank him Again because a lot of people treat the elderly very bad but he was great.

Internet, The Internet is slow. We cannot get on simple emails to Load quickly. I have spoken with several people and the problem has still not been resolved. I need a tech to come out and check the desk. Please send someone out to fix the problem.

Called many times about movies always buffering. Probably 25 times in an hr. Grandkids would come and their games would never work. I would call and they said that they up the power and it would work, but not the case. Tried of the crap!! I canceled them and now I have Hugh holes in my siding where the dish was!!! They are a horrible co.

The lady I spoke with in the change your service dept (I forgot her name) but she was wonderful .. it's not often that you get to talk with someone who was as friendly and helpful as she was .. you should give her a raise.

We had a bad storm, knocked our power out.... had to replace modem... You mailed us one... and it didn't work... Sent Phillip out to switch out modem... He was nice and kind... Wore gloves and a mask... He took back the other two modems instead of me mailing them in.

I signed up for HughesNet after a salesperson told me that it would be much superior to my 1.5 mbs DSL line. That was not the case. It was horrible and I ended up never using it as it did not function. I proceeded to call over and over for hours, being hung up on or tossed around between departments as no one wanted to help me. They either said everything looked fine to them or that I would be charged a 800$ cancelation fee. I told them I just wanted them to do the right thing and I was willing to pay for the installation and return the equipment but instead they said they would "look into it" then charged me the fee without my consent. I am absolutely appalled by this company's conduct and their fraudulent representatives not to mention them deceptively not informing me a business plan would have no return policy. Please stay away from these people. They are uncaring, unethical classic corporate culture scumbags.

Had to give one star as NO stars was not an option... I maybe have service 3 days out of any given week. Random cloud in the sky? NO service. Bird flys past dish? NO service! Tuesday? NO service! When we don’t have service we cannot use our phones as we have a booster from Verizon. Cannot stream videos or programs without buffering. Websites and apps rarely work correctly due to lack of or slow service. Completed a survey a couple of weeks ago that asked if they could contact me... They still haven’t. I have had to “re-boot” my system 3 times due to randomly losing service, and still have issues. Did I mention We have only had the service for 2 months... If we had any other option where we live we would gladly pay to get out of any contract and move to another provider.

I called HughesNet tech support on Wednesday, July 29 informing them my modem was not working and it's imperative I have connection as I work from home during COVID-19. I was PROMISED a modem would be sent UPS and tracking number in 2-3 hours. I search my Gmail the following day and no tracking number. I called, again, and Customer Service said he needed to check with his supervisor to see where tracking number is. I was informed I'd have a tracking number in 2-3 hours. After 3 hours, I called AGAIN. I was told the ticket was rejected because it wasn't correctly entered and no modem was ever shipped. I'm now PROMISED a modem is begging expedited, and the customer service person will contact me with UPS tracking number. My contract ends in 4 months. My neighbor uses Viasat. I'm DONE WITH HUGHES NET.

Customer service, or better, the lack thereof is the main reason I'm going to terminate. Look at the logs of my most recent calls and you will see long times on hold; WiFi calling doesn’t work and you can’t get in touch with the phone company directly and that means Hughes has to put you on hold while they try to reach the phone company; just dismal.

I have been surprisingly impressed by the customer service representatives. They are thoughtful, informative and extremely patient when handling calls. The call me option is outstanding. Whom or Whomevers gave the authority to offer this option to customer we are grateful.

25 mbs were promised. I have 5mbs. Installer used mock-up parts for his photos then did not install what his picture relayed. No trenching was done like promised. Made me sign even though the work was not complete. It was getting dark when he left so I said, "Go home. I expect this to fixed or you can take your stuff back." I drilled the hole into the house. I ran all the wiring and I dug in the trench all to help the guy. When he hooked it up he said it’s all good and left. We couldn’t even steam 5 seconds without a glitch. He said it’s good. He did a bogus speed test and left. He is not welcome back. I expect this fixed this service is garbage. Three speed tests all not acceptable or worth paying a dime for.

I had a great experience. My representative was very knowledgeable and patient. He answered all of my questions and solved my issues. I am happy with all of the information I received and I will continue to be your customer.

I am very well please with my services. You are the best. No problem at all. Thanks for being there for me and my family.. Thank you, Clarence **... Please keep up the good work. You are a five star company.

We moved back to Arizona in October of 2019 and made a big mistake by signing with HughesNet Internet service. From that day on, we have made numerous 1-2 hour telephone calls to tech support and any other department that would help us get better service. We struggled with this service for 9 terrible months of service. We couldn't get a signal that would last over 10 mins. Some were even shorter. I couldn't video chat with my doctor because the signal would not last. Finally I had enough and wanted OUT of HughesNet. I was sick and tired of 2+ hours of telephone calls and speaking with reps that said they would help us get better service but it ALWAYS was the same old service.

The customer service representative was able to direct me in a way that corrected the problem. We changed the internet connection from a 2G to a 5G setting which improved my download speed to my satisfaction. Please thank him for me.

The whole system sucks. We are unable to utilized the internet service, a lot of buffering, unclear video pictures and unable to load information. Since day one (June 20, 2020) we have been unable to use the system without frustration.

I suspect that Hughesnet is deliberately slowing my speed so that I'm always buffering, ALWAYS! I think that you are wanting me to upgrade the service, instead I downgraded the service. It will stay that way until I decide to disconnect! I will suggest to everyone, like Consumer Affairs, people outside on the side walk and on social media, not to have anything to do with y'all. Thank you.

After calling and waiting on hold for nearly 30 minutes, called reference an issue with autopay. Was told the automated system was down and I needed to talk to a supervisor to do it manually. Was put on hold for several more minutes and then the original person came back on reading from a script about high call volume and was then promised a supervisor would call me back "within 15 minutes." I confirmed the time line as I was having a very busy day and was assured it would be no longer than 15 minutes. Forty five minutes later the same person, not a supervisor, called and apologized and said I would now be forwarded to a supervisor. Again I was placed on hold for several minutes and the same person came back on reading from the high call volume script and saying a supervisor was not available. When I reminded her she had called me, not the other way around, she became flustered and had no explanation.

Was very happy with help. Service was very helpful, courteous, direct into the point. I am new to the system. If you’re a beginner it was very explain to me very plainly and simply. Thank you for your time. Sincerely Don

I was connected to a young lady in the Philippines who was very difficult to understand. I asked several times to speak to a customer service representative in the United States and she would not transfer my call, As a paying customer I believe if request to speak to a technician in the US my call should be transferred. At this time our service is very poor - internet freezes up and almost impossible to stream on our television. I hope you can address these issues - I would prefer a tech coming to our home - or I will have look for a new provider.

Hughesnet is so slow it's like having dial up, if I know that hughesnet was going to be this slow I would have went back to dial up. At least dial up is cheaper. This is not worth the money I pay for it.

I needed copy. The man I had in the phone was amazing kind, patient, considerate that I knew nothing about computers but took the time to walk me through it!! If your company had more like him I may not have changed services!! He should teach others at Hughes Net!!! Thank you.

Very knowledgable and didnt blame the weather for the slow internet. Was thorough. Questions asked were appropriate for the issue I was receiving. Sorry I have called in many times and the first thing that is blamed is either the weather, too many users (one extra person on the internet), too many items open. This customer support person was direct and knew what to check for instead of wasting my time and his with stupid questions and assumptions.

Changed info on billing, representative was very helpful and friendly. Thank you for your help. I have had a great experience with Hughes Net, it is the only system that will allow me to get internet in my rural area.

The customer service representative that answered my initial call to update my payment card which had expired and caused a suspension of my service was extremely nice and helpful. They updated my info and I was told to wait an hour for my service to come back on. After waiting several hours, I called CS back. I was told it should only be a few more hours. I waited till the next day and service was still not working. I called for the 3rd time, each call in is taking around 15 minutes to get a rep to even start to explain the issue. After speaking to this representative, he told me just wait, I asked to speak to a supervisor. Supervisor told me can take up to 24 hours so I need to wait 24 hours. After 26 hours, I call for the 4th time to try and get my service Unsuspended, I am currently on hold with a call that I have been on for a very long time and still have no answers.

I was very satisfied and was thankful for the reduced monthly fee. The lady I spoke with was very nice and knowledgeable. I wish I had saved her name. I have to call in September to see if there will be another package that will have dollars.

This Company is so bad it's not even funny. After being on hold and being transferred multiple times and speaking with several customer services reps located in Tawain or India? I was told other someone would call me back to schedule an appointment. Well. I finally got an appointment for install. The tech came out and kept complaining about he has wasted his time because there were too many trees. He never attempted to climb a ladder to see if it could be placed at an higher angle. I had a tree guy come out who also happens to be an installer for satellites and said all he had to do was take it up higher away from that area.

I received excellent professional service. During our conversation your representative was courteous, listened patiently and provided informative and helpful answers. He did not talk over me, or make me feel pressured or rushed. He explained my plan and how it compares to other plans offered by Hughes Net.

I have made multiple calls to get my issues resolved and no one was willing or able to help me. I even spent 4 hours today between online chat (Rosaline ** ID #**) and Faith on the 800 number and finally had to elect to cancel my service because no one would help out. I simply wanted to schedule a service call but they refused to do that too. Rosalie told me she would schedule a call but it was going to cost me $125 which is completely unacceptable when the issues are related to their equipment. This is probably one of the single worst customer service experiences that I have EVER had and will be taking my business elsewhere. I would rather go without internet than have to deal with these people.

Very weak signal! Asked for help and we get cut off and no return of call. I am frustrated my phone won’t even work so can’t talk to Doctors or service for HughesNet. I am told they will get back and it never happens.

Once in a while there seems to be a little overlap with the date due and the date a bill is generated so we pay then get a bill showing we owe two months. The first time I was kind of upset about it but the rep was nice and took care of it. This was the 3rd time within a year, kind of figured it would just work itself out and not to worry but I did call and a different rep once again provided just perfect customer service, really nice, and that goes a long way with a customer, in fact it's in the top 3 for getting a customer to stay long term. I have been so irritated with a company or two over poor service that I left them, permanently, but we are sticking with Hughes Net for as long as it works for us.

Needed to know when and how I discontinue service and what has to be returned and also need a tech to remove the radio transmitter from the satellite dish. Spoke w/ 2 different agents and both were very professional and knowledgeable. Given all info in reference to what I have to do and when. Told me if there is any charge which I was told the removal would be waived.

Thanks all around.

My service has been certified poor ever since I became a customer, have only continued because I had to sign a contract! All I ever get see is a loading screen, what else can. I say. Never works on my phone. AT&T slows my service when I. Try to use it. I. Have nothing kept. Service sucks! Service is awful!

Your rep politely and with empathy apologized for the inconvenience of my not having internet service at the moment. She even offered a discount for the day for my difficulties. Her voice was very pleasant and most sincere. She represents your business extremely well. I don’t believe you could do better. Your service has returned as you can see.

The representative was very helpful and very friendly. She helped me with everything I needed help with. I’m glad I got her as my help. She was so patient with me. I just lost my husband of 65 years. I needed help with my account and she explained everything and gave me condolences regarding my husband. Thank you.

He helped straighten out the problem with my internet. He went the extra mile by researching and finally correcting the issue. I had reached out to another associate with negative results. We were disconnected and I called back. That's when the gentleman was able to fix the problem.

He was professional, helpful, patient. Knowledgeable, He is an asset to your company. When we as customers call companies like yours we do not often get staff as competent as this young man was today. Thank you. Regards, Caryamedeo

I had to schedule my original install more than 3 times to finally have my internet installed and it took over 2 weeks'. Original install never happened because a tech supposedly fell off a roof. However I was never notified. Then HughesNet cancelled my install. I had to re-order and reschedule. The second attempt to install was to be an emergency install per the sales agent and would be installed the day the order was placed. That never happened' I received an email that the install would occur the next day from 11 - 2 pm. The next day I tried to verify the install and received a reschedule for 2 - 5 pm. I could not reach the local distributor after more than 20 phone calls between 4 and 4:30 pm. Finally I received an email that the tech was enrolled and would arrive in 20 minutes with a tracking link. The installer did arrive as the link advised and did a wonderful job installing the equipment.

Hughesnet is not a great service. I wish I had done better research before signing up to receive their services. They came and installed the internet and the guy was adamant on putting all of the boxes and cables in a bedroom - apparently there was no better place. The large cable he left dangling off my house and the service was in and out all the time. When we did have service, it was slow. I called several times to have it fixed. Every time I was on hold and then talked to a rep explaining problems. Each time it took well over an hour. I eventually got tired of trying to fix it and cancelled. I had to pay an early termination fee but it was all worth it to get rid of them. We have Viaero now and it's MUCH better. Don't waste your money like we did!

Wifi Reception. In describing my quality of reception it has been very slow and at times non compliant. I will be on laptop and service just total buffers and the programming is non able to review. I am not happy with choosing this service at this time.

I am happy with my installation near Grand Marais, MI. My second installer, Daniel, was wonderful. Got the job done, explained everything, got me connected, and rustic cabin meets technology!!! Satellite WiFi is slow but consistent which is better than none at all. Thank you!!!

Had a great call with agent. Only thing was her headset or mic was cutting in and out. Other than that the agent handle my call and solved my issue. Was hard to understand what she was saying with the connection go in and out.

Internet is limited in this area. Hughes Net is the slowest service I have ever experienced. Definitely not worth the money you charge not to mention a 2 year contract. I would not recommend this service to anyone in the area. I wish I would have done more research into this company before signing up. Very dissatisfied!

The installer arrived as scheduled and checked everything carefully, providing me with helpful information to make necessary improvements. He also explained how I might add new services in the future, and how I might deal with a future change in location.

I don’t like buying bundles instead of unlimited data plans like everyone else. Also my plan keeps increasing in price and is now over 100$, I see a new internet provider moving in? Are you going to compete prices? Because I don’t like the price hikes but I like Hughes net.

I cannot download a short video without constant buffering; Dish Network, cannot stream anything. Buffers more than plays; Dish displays speed avg. 550 kbps, no megabytes I feel I was mislead about the service speed I would receive; please fix, please, please, please.

I was charged twice for a bill that affected us tremendously.... I was told they could not refund the amount only credit my account. I am not worried about next month's bill. I am only worried about the diapers I needed to buy for my son!

I can not stream video without using youtube downloader. Online forms don't work most of the time. Text pages load slow. Put me on the smaller plan or I want out of this. I'm disgusted with your service and am going to complain.

I was very pleased to finally got hooked up to internet and home phone at a very good price. Only problem set up while I was at work. So had to call to figure out how to hook up. But when got the answers finally got everything set up.

I had to change debit cards at my bank. That caused a payment to be uncollectible. I had a little trouble navigating the payment page on their website. One phone call to the payment center cleared it up in short order.

We had AT&T DSL for over 20 years and they kept promising something faster was coming, but it never did. Getting HughesNet is saving us HOURS of work uploading and downloading files, and unless it's raining very hard, we don't lose our connection.

Technician was very knowledgeable & worked at the issue until he got it solved. He checked everything out & even called the technician who initially did the installation to ask him some questions. He was also very polite & considerate. Very nice young man.

I called and talked to an agent, and ordered an upgrade to the 10GB plan of Gen 5. I received an email from HughesNet showing my account modification, and all the plan details and costs. I was told that someone would contact me within 24hrs., about the installation. After 48 hrs, I again called HughesNet, and was told that there was no upgrade order on my account. I made 4 calls that day. Each time I was told that I would receive a phone call from a HughesNet representative. No one ever called.

I had some people tell me not to chose HughesNet, but I decided to take a chance and I'm glad I did. It works very well for me and I homeschool my 5 children with a virtual public school program. So the majority of their schooling is done online. I run 4 laptops on the internet and haven't had any issues. Some said it would go extra slow, but I feel it has been working just fine. The only time I have any issue is if the weather is bad, but I understand why that happens.

The woman on the phone was very pleasant. She was very knowledgeable and informed me of all my options. It was an extreme please at such trying times to talk to someone pleasant. Thank you so much again HughesNet. Just send me info on the tokens please. Thanks for all your help. Antoinette

Cost twice as much as my old one and no faster, or better. Will change when time is up. There are more units out there and a lot cheaper and just as fast if not faster. I should not have changed to this outfit. Kicking my butt everyday.

Very helpful people and good service. We are happy with HughesNet. The question was about returning a modem, which we did. The matter was solved. It was good to have a receipt to find out that the modem was returned on time. The receipt had the return date.1

First, the man who set up my account was barely paying attention when I told him where I lived. I live 20 miles east of Austin; instead, he sent the poor man down to a border town near Mexico. Then when someone made it back up here, I confirmed I wouldn't be on social media or streaming. I just wanted access to email and Youtube, and there would not be a long wait getting to those. Turned out, the plan I got was not efficient, so I called back to pay for a different plan. I got a young tech guy who told me "no, no we can do this online."

We had this service installed on June 11th..we have not had internet yet...we stay on the phone constantly with customer service trying to fix this..we have a small home and only one device will hook to the internet...and that one device buffers constantly...we have tried to rent movies and they won't play.... Very dissatisfied...a technician was supposed to be here at 8 this morning and now it's 12 noon.

My card had to be cancelled for fraudulent activity, so paid with debit and will update before next bill. Your representative was courteous and knowledgeable. I was happy with this experience, however, I’m not totally happy with service. I have several devices and with every body home During quarantine my service is slower than with WOW for twice the $.

Your internet speeds are so slow I can not stream netflix, I can not play a video. It won't download any games. The person who installed the dish put in the wrong place, and would not listen to anything, He was very rude. I have talked to several people on the phone and all I get is the run around, they are not helpful at all. The only reason I don't cancel this today is because I still have five months on my contract. But as soon as the contract is up you are gone. I know you don't care but if enough of us out here dump you maybe you will.

Let me start by saying this is my second day having HughesNet internet service. When buying, they tell you you have 24hours to cancel your service if you are unsatisfied - yay who doesn't want that option. However, when they install they say it might be a tad slow the first 24 hours because it's downloading things. So the first day comes and it's super slow/buffering/not even pulling up apps. But it's downloading so maybe it'll be better when it's done? NOPE. Call technical support today and speak to Bob.

We went with a more expensive package to get better Internet service and it still sucks. My step daughter has to do homework online so she has to go next-door to a faster Internet to do it. Paying a lot and still not working right.

Outstanding. The lady I spoke with was very informative without question. Very pleasant and understanding. She helped me and was able to help an 80 year man. I hope I didn’t have to call you again but if I do I hope I will get her again.

Horrible service. Was told we would have to buy new equipment, We said, "No. Just close the account." They wanted to charge $300 to close the account. They have very poor English speaking skills. I will never recommend or use Hughesnet. Will send a letter to the BBB with regards to poor service in rural Alabama.

I was told by the supervisor that I would be meet by a service person at 2pm. No show. I took off work to meet a tech. My time is valuable. Your phone system is terrible. It takes far too long to talk to customer service. Music on hold is horrible. Have you been on hold to listen to it? Only the person responsible for the bill should be allowed to sign. Hughesnet should call customers to make sure installation is working and installed properly.

On July 8, 2020 we had a service tech come to move our dish and internet setup from our temporary quarters on our property over to our newly built home we just moved into that is located on the same property. The tech brought along another man with him. While in our attic this person fell through our ceiling leaving a 3' x 6' hole in our ceiling! See attached photos of damage. Our attic has spray foam insulation on the interior roof underside. The attic floor had no insulation at all so this person had a completely clear view of where not to step. The tech did report the incident immediately and made arrangements for the ceiling to be repaired.

This is not about customer service which deserves 4 with the exception of getting the run around when trying to cancel our service. It's about satellite. We have returned all equipment except the dish sitting as junk in our back yard. We never received the service promised as well as spending a lot of money and buying EXTRA data. We left your company and can't recommend you to anyone who will need wifi satellite service. We even purchased the top package and still had problems. Loved customer service.

Helped with some reprogramming. Very helpful. Great job. I am contacting Netflix as it is still dropping out after 10-15 min. I hope it’s just a glitch between Hughesnet and Netflix. We are a new customer and dropped DSL for this service. Thanks. Rick

This is the worst company I have ever had to deal with. Their product is just plain JUNK. They LIE to you about its capabilities and when you ask for resolution they say the problem isnt theirs to worry about. So Im paying 150 a month for a total useless service and to cancel it will cost an extra 300 dollars and they wont even remove the ugly monstrosity they put on my house. Their customer service are minimum wage kids with terrible customer service or speaking skills. So in closing they will LIE to you to sign up then say read the 20 page small print and see basically you pay them for nothing and to hell with you if you dont like it! My hope is this company folds and execs go to prison!

I'm happy that I have a provider that is responsible enough to put actual humans on the line when I have a problem. Also, that seems to be providing the promised speed, by your testing methods though. Your speed, 25Mbps, does seem to be adequate in most cases. I hope something can be done about the signal breaking down even at very low interference, such as a light rain.

I’ve had the service for about a month and a half and the service sucks. I can’t even watch a full episode of a movie that will keep buffering. And the internet and WiFi constantly stay not working properly. I’m very dissatisfied with the service.

Very helpful, but I need to call back in 10 days to give reference number. Wish it had been able to it to system in 10 days instead of me calling back. Have been a customer with Hughes since Dish turned over to them. Thank you.

I am moving to a new home. I called to have my service transferred. I was told that there would be a 199.99 charge for this. Upon speaking with my daughter she informed me that she has moved three times and has never been charged a fee. Why is this? Why do I have to pay to have my service transferred to a new home? Pk**.

Y'all hung up on my husband when we were trying to get something done with our internet. You don't do that to customers. Please get better Representatives and the problem was not fixed and you all disconnected us without any warning.

With 30 GB of data on hand to use speed at 7 AM is good at 5 PM speed drops to less than .5. I have data to prove my case. The technician would not address this but eluded to my need to buy tokens. Why buy if I have 30 gigs to use. I AM NOT HAPPY.

Our HughesNet Satellite internet services has never been good enough to use wifi calling or download large files and streaming video is unusable at best. We have paid >$115/mo for service and never could watch a Netflix movie or measure network test speeds anywhere near promised levels. My customer service emails to them are responded to immediately (auto reply) and marked "resolved" in a clearly canned email response that did nothing or promised no service improvement actions.

Upon completing a survey about an experience in which I stated I was very unhappy with their service, I would not refer them to anyone and that part of my issue was not resolved, I was given a screen shot to access the "community" on the website. The "community" is not going to help me with this and I am left to believe that Hughesnet doesn't care.

Tech. I think his name is Zek. He did his job, he changed some equipment that he said needed to be replaced. He had his PPE on. He was kind. I would recommend him for customer service to go to HughesNet customers' homes. I believe he represents this Company well.

Katie made the necessary recommendations to get my internet back up and running a matter of minutes. She was kind, courteous and knowledgeable. I think she did a great job. After the internet was running she waited with me a few minutes just to make sure the connection was stable.

Edgar from technical support was very helpful and patient with us and explained the situation in a respectful manner. My grandmother really didn’t know anything about it but he explained it in a way that she could and I really thank him for being patient with her.

The customer service representative that assisted me was very professional and knowledgeable with my issue. She was also very polite and courteous. It was totally resolved and it was a pleasure speaking with her. If I had another issue I would hope that she would be the one taking my call.

The gentleman I spoke to was kind, considerate and very helpful. I hope when I need to call Hughes Net again that I will get someone that is as good a person as the guy I spoke to yesterday. A company needs more employees like him.

Have called and got no answers to my problem. Cannot get on demand movies. And roku does not work. Cannot enjoy my music class on Zoom, keeps stopping and load, will play for a few seconds and stops again. All foreign speaking people, very hard to understand.

The communication between your agents, seems to be lacking. Every time I call, my old account comes up, so they think I have cancelled my account, I have to repeat the whole story over again. Your people are very nice, but, it's frustrating when there seems not be be any communication between agents. Don't they put your inquiries in your file? I hate calling Hughesnet.

I'm fed up with Dish and I'll tell anyone that will listen. Service sucks. I'm being charged full price and only getting 30% efficiency. I can't download a movie to watch later as it's so slow. I want out. Help.

No satellite. The server does not work. I called looking for help but could not understand the person trying to help me. He said he would call back. Never has yet. All I want is a device that works. I have been paying for months for nothing.

Hughesnet is the worst internet service on the planet. They advertise fast internet speed but they are slower than any internet I know of. They promised me faster speed in three month but when the technician hooked me up he said that might happen in 18 months. They split hairs. They said streaming would be no problem but I would have a hard time playing games on line. In fact, Live streaming is full of stops and hesitations and out of focus images. Tech support then told me only streaming recorded programs works!!! You cannot trust anything they tell you. And although they lied and misrepresented their product I can not get out of my contract without a $400 penalty!!!! I recommend no one use hughesnet or you could have the same problems I have had with them. Beware!!!!

Due to the disaster our nation is dealing with due to Coronavirus it was such a relief to have Hughesnet offering Covid-19 assistance. It was very much needed help with so many of us unemployed with no certain end in sight. I would have been unable to continue trying to receive my unemployment without internet service. Thank you.

From installation to getting my phone number back, perfection! Everyone at Hughes has been A-1 in service, knowledge and professionalism. They have been courteous and patient with me and I cannot thank them enough! I will recommend them to everyone I know! Thank you!

I called in regarding my password that I couldn't remember. My representative was very informative his information was accurate. I thank him very much for helping me. If I had to rate him from a 1-10 I would give him a 10.

Since the installer put HughesNet at my place I have had very slow internet speed. No matter the time. I have sent emails and got no response. I have tried calling a few times and got dropped each time. Please contact me to get the service fixed. I am very unhappy with your product.

I have been a Hughes Net customer since 2014 and very satisfied with both the internet service and your customer service. Whenever I have called in to customer service the representatives have been very friendly, knowledgeable and taken care of the reason I have called Hughes Net.

When I spoke to a contact person he said the 86.10 pd in June was for June and July then in July another payment of 51.71 came out, I restored my service on May 29, so May 29- June 15, then July 144.31. Not correct. He lied to me.

Changing the credit card for automatic billing via phone went smoothly. We were surprised at how easy it was. It is our observation that the company takes security seriously, yet keeps the process simple. It was a good experience within a stressful event (misplacing a credit card).

I totally disconnect TV, printer and PC to save on data. Going to look for another service which will be less expensive and hassle free. I do not even get to watch 2 Netflix movies a month, if I am lucky! I am disabled and that is my only source of real entertainment.

The dish is at my summer cabin. I needed to upgrade the gigs for a couple months this summer. I received very helpful information about my account and how to upgrade it. The person who talked me through it was clear, concise and reassured me that I could revert to my old plan without charge.