HughesNet Reviews

Needed to upgrade from gen 4 to gen 5. With grandkids out of school and on the internet quite a bit of the time, they were running us out of data and causing some serious issues from the throttling. Not now, seems to be working fine.

I contacted your service person about poor streaming service. He helped me change my Tv from 2 to 5g. It did not work. I called back and an idiot said change this and that. Is that how you people solve your problems? My expensive streaming still does not work. I can only get streaming from 7am til noon and am paying for more.

The tech was awesome, he did great. We had a hard time getting in touch with one another. I tried for 3 days to leave directions, at multiple phone numbers and I wasn't allowed or no one answered. You need to give sales reps the ability to have a little box like this one to leave notes/directions, because I have no address and no phone reception here.

The young man that helped me was courteous and quickly and efficiently fixed my problem. He moved my date of payment this month so I would not be late..I have always been satisfied with any encounter I have had with Hughes. Thank you very much.

Maria was excellent, very professional and friendly. When I questioned her about my bill being higher than normal, she explained and then offered me a discount for the next three months. We are raising two grandchildren that are doing virtual classes and our internet is important as is our budget????

We disconnected our land line of 20 years and now only have cell phones but the account was set up with the land line because at that time I did not yet have a cell phone. I spoke with a Hughesnet representative and he fixed it instantly with no problem. Now my cell phone number is the number associated with my account and will be recognized when calling. The process was fast and easy.

I was without internet for 12 days. He was very professional in all ways and very efficient and fast. It was fixed in a matter of no time. Very happy with the results, it's better than ever. I would give the tech a rating between 1-10, 1 being the worse and 10 the better. He would get a 10 from me. Thank you.

I have been happy with Hughes. The young man who made the install was very courteous and made sure that I understood how everything worked. I did have a problem saying I wasn't connected, contacted Hughes and they would be out the next morning. The next morning when I checked the problem had resolved itself.

I lost the connection, they reconnected my internet. Haven't had any more problems. I called they rebooted my system. This is all I have to tell you. So there is no more I have to say, hope this helps. Thank You! Good Bye.

Had some problems with call dropping, call tech service and they said it was something about the internet connection, and misunderstanding about the real problem. Waited for part but it was never mail and no one told me until I call again.

You all do try diligently to help when it is needed. Your payment system is user friendly. Internet out in the sticks could be a challenge but you all help a lot. There isn't much you can do about storms or a level of wildfire smoke that is toxic, but you try. Thank you.

My internet is no faster than it was before and the wi-fi when on Netflix is buffering a lot. I've had the technical support people working on it twice now. We've tried different setups and there is no improvement. Wish I'd never got this thing.

The technicians provided the necessary procedure and introduced us to an upgrade opportunity which we opted to take. They explained how to make the return of the older equipment and left the router and radio with all other components packed neatly together. Very professional.

I am very disappointed with the price v service. I am forced to use HughesNet because apparently Hughesnet/DIRETV has a monopoly on the service in my area. In other words, I had no choice of services available even though other sources could have been had. So, with that said, the service was poor quality to non-existent most of the time and I paid $164 a month. Ridiculous charges for such bad service.

I called this morning with a WiFi problem. Spoke with Anthony. He was extremely helpful and professional. I strongly urge you to give him a raise and hire more representatives like him. His attitude expressed positively toward your company thus I purchased a better plan.

I wish I would have read some reviews of Hughesnet before being sold on service that they have never been able to provide. They don’t provide what we paid for and dealing with their customer service has been more challenging than any other service I’ve ever dealt with. When their customer service tried to fix the problem by increasing our speed “at no additional cost”, which she repeated multiple times, they sent over a new invoice, adding $40 to the monthly bill. They record these conversations so they could track this lie. When the increased speed didn’t work, the customer service rep transferred me to technical support. After holding for another 20 minutes, the technical support team said that anything they did would require additional charges, which was insane.

Great to work with. Doesn't take 2 hrs on the phone. So far so good. Have had any issues so far, slow sometimes. But it is satellite. I imagine it's like any other satellite service, goes out in bad weather. At least, I can call the next town, and it didn't add $112, to my bill.

I put two start because we lag a lot, we wanted to have something with top speed all the time. We need this because of our kids doing virtual schooling. We go over folks homes and see their internet running top speed all the time.

I had suspended my account for 6 months then had to suspend it again for another 6 months because of Covid 19. I had received a notification that it was going to resume again. I was worried that I was going to have to pay for the service even though I wasn't going to be there to use it. NO PROBLEM. They suspended it again and said call back in 6 months if the suspension had to continue. So easy peasy. THANK YOU.

This is a much better satellite service than Dish. It is much more constant in service than Dish. We are using a 30 gig service and find it is adequate for our monthly need/use. Our opinion it is a little higher priced than we feel is a fair price for this service. But it is better than the previous Dish service and we are rural with no other option for what internet service.

Very happy using HughesNet. Better than Dish. Would recommend to a friend, neighbor, and church member. Very happy with the service. Even when there is a storm coming thru, HughesNet is still usable or right after the storm passes. Thank you for being in my area for this great service.

The day I have to pay YOU to come out to my house and fix YOUR equipment will be the day I have another Internet service. That is the stupidest thing I have ever heard!!! I did NOT get on top of my house and work (move) it.

I have an iMac desktop and had just installed the latest OS upgrade. As a result, I could not access the web. Your technician guided me through all of the steps necessary to restore my system. She was very nice, polite, knowledgeable and professional. I am very happy with the service I received.

Well like most internets they’re costly. I’m not happy with the cost but I’m okay for now. Hopefully in the near future you will have unlimited data. Until then Thank You for Your Service in My area. Maybe I’m doing something wrong. Within a few days I’ve already used My data even when I’m not home.

I cannot express just how bad my Hughesnet internet quality is. I can't even watch a movie or show on amazon prime. Since I had been working from home, I had hughesnet installed as an "upgrade" to my DSL connection, and to my surprise, even DSL is much superior to hughesnet.

I got your service based on awesome internet speed. I have contacted your associates on several occasions. They tell me the speed is good. I disagree. What can you do to increase upload and download speed? I can be contacted on cell **. Thanks, Waylon **.

I called on 10/06/2020 about my HughesNet bill and why it was so high this month and the representative that I spoke with said that my promotion for $25.00 was over. He offered me 3 months of the promotion of $25.00 from November to January and my payments will be 61.84 for next 3 months and I am suppose to get a refund of $25.00 posted back to my debit card ending in **. Thank you.

I have just barely been with this company a month.. The speed is HORRIBLE!!!!! FIND SOMEONE ELSE. I am in the country & right now no one else comes out here, but as soon as they do, I am gone!!! I even upgraded to see if that would help BUT NOOOO. NOT EVEN!!! Hughes Net yall should be ashamed.

Our rate went from $42+ to 71+. We called up and our rate was adjusted back to $42+, but for only 3 months. Why is it that your "deals" for existing customers are only for 3 months? I feel like the movie Groundhog! HELP!

Had poor internet at both locations. Was able to improve one location and found receiver was malfunctioning at other location. Was also able to schedule a service call. Very complete customer service. Rep Jeff did a great job taking care of our concerns.

The customer service representative was nice. However, for the price HughesNet delivers an inferior product!! The speed is SLOW, goes out a lot and is expensive. Would not recommend to others. Wish there was a way out.

After realigning router service then stopped. When calling had to make service call because of lack of service. 7 days later got call on voip phone when system was down, all of a sudden system is up and running. Seems like somebody shut a, service and made a big mistake, it was mine. System was up and running full strength.

Well it is great but when you start go back in a day or 3 and make you have you signed up for I did not. I said I need 10 gb $48.00 plan. She said ok. But she email me 2 or 3 mounts and said, "You have 20 gb plan at $97.00." Hughesnet got $255.00. I did not look. You better look.

We are getting a new roof and I was disappointed that it would cost money. I am sure many have to have this done if the dish is mounted to the roof. We should have been told this at the beginning of our service.

Ah... There are so few things one can accomplish with just one brief phone call, with no long hold times or being shuttled from one desk to another within the company you are contacting. But HughesNet re-activated my suspended service just that way. Thanks, HughesNet!

Although the internet it’s great for my house necessities the customer service is the worst. The last time I have to spent more than 20 days and like 16 calls to be helped. Then no matter that al the time without service I have to paid for the complete month. Also they charge to me for the extra tokens that I bought thinking that this was the issue with the service. I do not here any other internet options in my area.

While the Internet is fairly good Streaming Video programs is still very poor. I have used Hughes Support two times and only marginal improvement is evident. I can hardly receive or hear news programs from CBS all access through Fire TV or other live programs. Connection also is very slow.

Even though we live in a remote rural area, I can count on internet service. We've been happy with our service since day of installation. Fortunately we've never had a reason to call for tech support or customer service. I can and do recommend to our friends and neighbors.

HughesNet gives the best customer service. We have a cabin in the high Uinta Mountains in Utah at 9000 ft elevation. We had our 4 children from NYC spend 3-4 months at the cabin during COVID-19. They were all able to ZOOM simultaneously to their jobs in NYC. HughesNet saved their lives and jobs!! Thank you so much!!

My HughesNet experience was of courteous professionals who were attentive to my commerce from the first call with a sales representative through to the installation technician. For a nationwide company, I was sweetly surprised at their neighborly quality. I look forward to remaining a HughesNet customer for a long time.

The young lady with whom I spoke was helpful in changing my method of monthly payment. She was also very polite and patient in taking my updated information. I have been a HughesNet customer for several years and always recommend your service to family and friends. Keep up the good works!!!

I got the help I needed. Could the call have been better? Yes. But it resulted in the same conclusion I received the help I needed. I'm not really sure what else could have been done to make it better. Online was not an option so a call had to do the job.

Very informative about the capabilities of our internet out here in a rural location. It is slow but usually steady. So now I can use the internet more effectively. There is nothing else I can say. They even explained Zoom. Now I know it won’t work out here. My sister is a teacher. It would nice to have it though.

I was pleased with the time it took to take my wi-fi off vacation hold so when I got back home the wi-fi was already on and ready form to use my computer. One call and in a few minutes it was done. No transferring me to a lot of different people as some sites do. It was fast and easy.

We pay a lot of money for this internet and it’s very slow and we can’t even watch movies on Netflix because it doesn’t load the movies or the movies on demand either. Just very unhappy with this service for the price we pay.

As I was attempting to pay my bill online, your computer would not accept my information, so I called the helpline, and the agent was very nice and professional in dealing with my problem, but was, unfortunately, unable to do much. She suggested things for me to try that might help, but nothing worked. She then suggested me using the phone pay route, stayed on the line as I paid, then kept me on the phone afterward to assure that everything had worked out okay. She went over and above what might be expected.

We kept getting notices of maxing out our allotment of GBs and having to buy "Coins" or use what was left of the Coins. That just made no sense at all since I have no business at all since the Co-Vid so I am not even using the internet for the purpose at all. Even when I was "in business", we never had the notices of running out. We were forced to increase our GB plan and pay more money/month. Not happy that we feel forced to do this. Cannot come up with why this would be running out every month. We may look for a different provider when our year's contract is up

We are happy with Hughes Net...Meets our needs. Good connectivity at our new location! Due to our remote location, internet options are few. We are thankful for Hughes Net. Hughes Net employees are personable and efficient. Our installer technician was excellent and really wanted us to be happy with the service.

I don’t like the fact that you raise the monthly cost without sending notice a month ahead. Also, would love to have unlimited so I could watch my smart tv without a lot of filtering. Other that that, I like the service.

Carlos has great customer service, he was extremely helpful. He knew exactly what I needed to do and he resolved my problem. But the service with Hughes Net is not very good. I keep having the problem of the Internet going or not having enough strength for the internet to work properly. But am on a 2 year contract and I can't cancel it. If I wasn't on a 2 year contract I would of canceled it already. Thank you.

Cannot stream movies without continual buffering. Cannot view YouTube or YouTube TV without buffering. It is expensive for the amount data provided. It does work ok for surfing the internet and reading The NY Times. The unlimited data at a slow speed does provide some satisfaction but overall the speed is slow.

Original install date was Tuesday, Oct 6th, between 11am-2pm. I received a text that technician would be there at 2:15. By 3:00 pm, I called Thompson Satellite to see where was installer. Response was he couldn't find me and all he found was a locked gate somewhere. So after waiting all day Tuesday, I rescheduled to Wednesday at 3:30. So, I close my business once again to meet someone. Technician showed up at 4:15. He walked around my house with his phone and said I would have to dig a 2' deep hole and trench 18" deep for 35'. I would have to find someone to do that, not possible for me. I suggested mounting satellite on my garage where my dish satellite is located and run wire thru inside of garage to my home. He said that would be too much trouble and he did not want to do that. I said we could just cancel the install. That is why I am very dissatisfied and cancelling my order for your product.

The tech support that I talked to went way beyond the issue I called about. He had me check my iPad and my iPhone, download an app and check my programs on YouTube, and how long it took for a video to be installed on and connect.

Why can’t I purchase the modem in my account to cut down on monthly charges? The price for the lease is $15.00 per month. The cost of modem is $350. I would be better off buying it if I stay with Hughes for more than three years.

Up until the recent problem, I have never had an interruption or problem with my HughesNet service. I believe this particular interruption in internet service was not the fault of HughesNet but the remnants of a hurricane moving through our area. HughesNet's customer service was excellent. With instructions over the phone, they had my internet service up and running in a relatively short time. They were very professional, friendly and helpful. I have been extremely satisfied with HughesNet Internet service.

I have an 8 month old pup that believes everything mine is his! He almost destroyed the remote and my phone. Had a positive encounter with Dish representative and luckily had insurance to offset replacement cost. Programmed new remote to TV but using old one until it totally gives up. I will not use anyone but Dish.

They were very helpful in checking on my account. They were very friendly and helpful. Did not keep me on hold very long. If they didn’t know they got help from other employees. I would tell me friends about how friendly everyone I talked to.

I was over billed $125. On 9/14/20 called customer service was told the amount would be put back in my bank in 24 to 48 hrs. It’s been 23 days, HughesNet talks good but lies to you so you go away. Can’t wait till I’m done with them 11/2020.

You said I could port my number. I tried for 2 days and found out that they consider it not a local #. I am so angry. I feel mislead. You didn't live up to your advertising. We also had trouble with installing and I ordered Stars but didn't get it. I had to give you 1 star for this to go through but you don't deserve it.

The service is very very poor. Actually it sucks. It takes forever to download a page and you can forget streaming. When you try to watch a show it is impossible. The show stops every ten seconds to start streaming again.

Technician made unnecessary holes/disturbance to my roof that caused rain to leak down the walls in my Master Bathroom and stain it. Technician came to take the satellite down off the roof and place on a pole as requested. He stated that Hughes Net doesn't do any repairs! Well, I have an issue with you about reimbursing or fixing my problem created by your company! You want your money as you've already taken from arrangements and I want the problem corrected! I am your customer! If you are contacting me by phone call, please text that informational number. I'm teaching from home and don't have time to answer for unwanted calls. Thanks, Sonya **.

My experience with at least three levels of customer service center agents was outstanding. Probably the finest agents l have ever dealt with in my years in electronics. They moved me along a complicated path With great patience speaking clearly and slowly so I could follow there lead correctly. Thank you.

The customer service department in this area goes above and beyond. There was an issue with billing and payment today and it was resolved within minutes. Jermaine ** was such a patient and kind representative. He helped me tremendously. Thank you all for such great service!

Our screen response is much better than what we came from. We have had calls from those who helped us get set up and the company to see that we have been served well. That has been a pleasant experience.

I’m not happy that the 5g is not strong enough to use, and not getting unlimited data use. Why is that going on? I will be changing service providers when my time is up. You should give senior discounts with our limited income.

The guy I spoke with was extremely unprofessional. 98% of the time I couldn't understand him/English. He was of NO help/gave me a runaround. Problem still not solved! I am tempted not to renew my contract with you.... I'm extremely disappointed!

Our service was not working. The call to customer service was pleasant and rep was very helpful. The problem took care of itself and started working before the service agent arrived. I did call to cancel the request but the message did not get to the service company. However, the service agent was very understanding. Overall experience with HughesNet is very satisfied.

We are so glad to have HughesNet as an option for internet where we live. Without it we would not have internet service. I do wish it were unlimited at a lower price and even if we paid for more time to be able to view Netflix, HBO etc we cant because of the buffering. But at least we can email, conduct our banking and look up items on the internet thanks to Hughes Net.

Will remain unhappy with service and pricing until subscription is fulfilled. As I stated previously, feel pricing was not fully explained (much higher than anticipated), and buffering issues unacceptable. Only way to reduce buffering issues is to increase subscription which increases pricing that I feel is already too high. My mind will not change in future until I have fulfilled my obligation. In other words, please remove my name from your list to receive emails regarding surveys, and DO NOT set up an appointment for technician to come to my home. I refuse to pay for service call. Unhappy Customer

I call because I’m moving to a different apartment. I was never contacted by anyone after my 1st phone call. I’m now in my new apartment with no internet service! Now it will be a couple of weeks before I can make and set up a appointment.

Very helpful and kind. He addressed my issue and took care of it. He was quick and efficient. I appreciated his kindness. Although I’m not always happy with Hughes net and it’s service I feel that this guy encouraged me to hang in there with Hughesnet.

Staff was very helpful and knowledgeable. Explain all that was change in the contract and let me know it will be two year contract for the upgrade. Also if do not use the contract for two years I will be paying fee for opting out.

Totally pleased with my Hughes Net service and customer service experience. Hughes Net provides cordial, friendly, timely and efficient professional service. The customer service representatives are friendly and knowledgable. Additionally, I am very pleased with the short wait time whenever I call to receive assistance or inquire about my service. I highly recommend utilizing Hughes Net Services. Great value for the cost.

Customer service lady absolutely superior. I feel like you could do a better price and be more competitive by lowering your rate slightly to match some of the lower ones and gaining more customers. You would make more money in the end to lower at $10 a month and draw all the new customers and make all your current customers tickled also and learn things come more normal than a year or two from coronavirus. Take you right up $10 where they were.

This young lady was excellent. I could comprehend her english. She has excellent customer service skills. Y'all need more like her. So get more CSR like her. She is good and friendly. Very very very excellent.

Enjoying in-home internet service, the convenience, because of the rural area I live in‼ Happy with the service, just the price increase that is challenging???? Hope for a better rate??‍♀️❣ Thanks for the option for rural areas to have home internet services‼ Better pricing will draw interest for myself & other customers‼

I recently ordered a new modem & phone service. The modem works great. I'm still waiting to receive my new phone. I've been with Hughesnet for a long time and expect to be satisfied with the phone too. The agent who assisted me was nice & very helpful. No complaints.

The reason for low speed was explained and resolved. The person to whom I talked was very polite and very helpful. She helped to resolve the problem. In these time of Zoom meetings it is important to have reliable and fast download service. This is often not possible when there is rain and/or snow.

Sent a text saying my service will be terminated if they didn’t receive payment. The payment was not applied to the account. The First account was supposed to be canceled. Ever month I They continue this letter, I’m very frustrating.

I’m happy with the internet service provided to me. The customer service is very fast and the representative is very nice in providing information and service to their customers. I’m please with HughesNet service but the price is somewhat expensive in this day of time when there is a pandemic going on and many people can’t afford the internet service.

I was experiencing speeds much slower than my previous supplier at my home in Auburn Washington. Tech was very polite and ran several tests. He concluded that my speed was "exactly what I subscribed to." My conclusion is that since I am retired I can live with it for the period I agreed on.

Have one network for printer, one for computer, one for email, and have to switch off for telephone. Very confusing but better. Wish it didn't have to be so complicated, but it relates to the location where I live which doesn't allow easy access to satellite signal, or any other signal for that matter.

I have repeatedly tried to talk to somebody and get my Internet working properly and they promised to call me back and they never do. They call me when I’m working or they call me and tell me that I have to do use the Internet while talking to them and I can’t because the only Internet I have is through my phone and I have to talk to them on my phone. I don’t have a laptop right now. But I expect my Internet to work if you want me to pay for it. I’ve asked for a tech to come do a proper set up and no one has come yet or even set up an appointment to do so. My cell phone doesn't work in my home to make calls to me while you’re working on it. I need a tech and was promised that if it wasn’t Working correctly that you’d send one. WHEN IS THE TECH COMING?

I am not totally unhappy with my service, but I do think HughesNet could provide better internet service here in Hubbard. I have been finding that my service constantly goes out, but recovers shortly thereafter. I've had better internet service from other providers. I'm just not sure if it is because of where I'm located or just the technology.

Customer Service is consistently good. However, internet availability is poor and declining, presumably due to Covid19 life changes and usage in our area. We have always worked from home and have had consistent issues with keeping secure connections for banking, etc, to the point of causing business issues and delays, but now it's extreme. Our computer is healthy and well maintained. Thank you for your inquiry, stay safe. PS Even had problems trying to send this email and resorted to 4g cell use, as usual.

When I called to explain that my game was slow loading. They checked with the game and found it was loading slow for everyone. They didn't try to improve my speed. I can't connect my tv, dish network, or Roku. I went out of town and the game loaded much faster. Back home and it's slow as again.

Time I’ve called about an issue, I get a different answer. I’m on disability. I discussed with a representative about that and I have to be careful on what I spend. He gave me a price. The next month I was caught off guard with a bill that he told me that I WOULD NOT GET! I called in the other day about a $5 increase in my bill. I was told it was because my twenty four month discount was discontinued. He ask, didn’t they tell you that? I said no. He said well there’s nothing we can do about the $5. He said I was already getting a $50 and $20 credit. And it was good for 12 months. I told him I was told 24 months. He said no. Sorry. They shouldn’t have told you that.

Your service is good except wish you had a special deal for children doing at home online schooling during this time. Or you had unlimited internet. With Zoom they use so much data and I am on limited income and can't keep going up in price for her to get her schooling (my Granddaughter). Otherwise I am not unhappy. Just wish a better deal for kids. Thank you.

I will give the experience a three out of five. I was very, very, pleased with the effort that Jason, put in to making the service better. I do see some changes, then on the other hand, I still have the same issues that I will just deal with myself.

I lost service during storms and since Covid 19 when everyone is working from home Hughes.net has limited service. The max is 50 gigs per month which is nothing. We lost service mid month 2x and could not get more. Buyer beware, once they install it there is a huge cancelation fee and you are required to ship back the equipment.

All dealings with personnel have been great from the installation tech to customer service. I am disappointed at the download speed at times especially early evening the system seems to be overloaded. We had that problem with DSL internet but I had hoped going to Hughes would correct that.

Very helpful in setting up our voice phone system. Made sure it worked by calling us back. Polite and was easy to understand. I am sure it was not easy for her because our cell phone was breaking up pretty badly. But she was very patient!

I am distressed to find that I need to call your office every year to clarify and/or correct erroneous charges due to mistaken recording of my service directions, apparently related to my annual suspension of service when I leave CA temporarily. Your phone representatives are always courteous and competent in getting through the mess, refunding false charges and restoring accurate billing function. Thank you. I like HughesNet a lot.

I wish things would've been explained a little more in detail. I was giving up a guaranteed price and I kept getting different prices from the associate. I am not sure she was aware of what I was actually getting so I am anxious to see what my bill will be.

I am unhappy with my internet service. I stream one TV and I watch maybe 3 to 4 movies on Netflix and then I am out of data. I know my phones do not use that much data. I have tried to up my plan and I still run out of data.

I called for service because my dish was moved when my roof was replaced and I had no service. The technician quickly diagnosed the problem, reattached the dish and got it back up and running. The only downside is that I had to wait 5 days.

Good experience with the network. To be recommended to friends and neighbors. Response to customers is very good. Service interruptions is reduced since the last complaint about snowstorm disrupting services. No complaint at this time. Monthly billing made easy via automatic payment.

We tried to turn off my service due to our health causing me to sell my home of 17 years and move with our son to a house where he can help care for us... We haven't even Found a place to move to yet.. I'm serious stressed. When I called to have my service to be discontinued on "Now" Oct. 30th the man I talked to said I signed up for Gen 5 sometime last year...and it would cost me $280. to disconnect.... I explained all the situation to him.. He was cold & unconcerned! I ask for a supervisor several times so, a few mins. later someone else "maybe" came on the phone & said he could reduce it to $180. I told this person same stuff He didn't care either... Thanks for your time... We will HAVE TO MOVE On OCT 30th 2020. I can't afford to pay $180.00!

I was sold a system that would run VPN. When the installer had me check I was getting 1 MBs download. He told me to turn off VPN and there was 46 MB download. Not exactly able to run with VPN. Many problems with upload speed as low as .01 up. Not much happens with that. Our signal strength is 101 to 105 to the bird. So being held hostage with the only wifi in the area available to use we suffer sleepless nights hopefully for fiber.

Hung up. I could not find me. I had spoke to someone 9-16 about cheaper rate. No deal. Instead 2000 dollars reduce for next 6 months. Sammy no record. I am 73. Not happy. So any help you could possibly give me!!!

I have been very pleased with HughesNet and the Service. It has worked very well for us as we decided to go with that instead of another service which has had issues. We have learned how to use the time and of course the bonus time is a plus.

Ouarterly call for discount to keep monthly debit affordable for retired couple. This discount is a great program for the elderly since we are on a fixed income. Please do not do away with this program. Thank you for offering it.

I love Hughesnet. Every time I have an issue it is resolved fast and the customer service reps are fast and great!!! I wish there was unlimited internet but I'll take what I can get. Thank you Hughesnet for helping me out in times of need.

How are you going to work without any equipment to install new customers internet. The man was very nice but wasted over 2-3 hrs trying to figure out what he was going to do. I finally told him to go, and I would re-schedule for the next appt. I was told he would come back with-in a day or two, but I call DISH, and they tell me that no-one can come to install until Oct.12th, 2020. I am very disappointed with Hughes and DISH Companies, This was the worst experience with a Company I had ever gone through.

Chris did an amazing job. Very polite and helpful and explained what was going on. I would only hope all your employees are this good. I have had Hughesnet for many years and have had minimal issues. Thank you.

I took a survey regarding this case #. My issue was actually resolved on my 1st call. I called back maybe 15-30 minutes later because I had lost my connection. During the call it came back. Patricia said she would call me back but she didn't. That was okay because everything is working great. I have been waiting for this outcome for 2-3 years. Both customer service reps helped tremendously. I'm a very pleased customer!!

I was not on a service with enough time. I required more time so I upgraded. All is fine now. Monica ** is very professional and very nice on the phone. Give her a raise. I am very satisfied with your service. Thank you Monica.

I have been a Hughesnet customer, always good with my payment. Have to pay to get out your service for & 120. dollars your service never work for us, first installed in our garage. Second one on the Home. Never improved our Internet service. Service is poor. I’ve talked to various people in neighborhood. They never have issues with their service, Dakota, Simply bits, I wanted end out contract, I talk to lady. She added more gigabytes and I thought that it was gonna work but I never did and yet you’re still wanting to charge me $120 to end my contract. I’m not really happy to remove equipment off my roof. That should be your job. Not me a elder. I had had to pay someone to remove equipment. I’m not able to be jumping on the roof.

The customer service has always been very helpful and goes beyond the call of duty. They would stay online me with me until any problems I might have had was resolved. If we couldn't resolve them a service tech came to my home immediately. Again good service.

Polite, on time, professional, good experience. He knew what he was doing, very good job all around. Very informative about the workings of the satellite, he explained everything that we had and other things we could to make things easier. The man who helped register the account was super informed. Good job.

For 10 months I paid for HughesNet service and could never watch a movie on demand. So I change to a different provider. I think they should waive the disconnect fee. I feel I paid $700 over that amount of time with bad and sometime no service. Do not recommend.

I can never call and get through your auto phone. I have complained about it numerous times. They say that they fixed it but never has worked. I call last month and gave them my visa but still received a bill. I had to call back this month. They tell me That they fixed it now 7more months then I will cancel your service. I get tired of your employees not knowing what they're doing.

You sold me a bundle package. No cable TV as I was told, phone and internet are poor quality. Customer service was a joke. 2 days on a phone to got nothing. A big joke. You got my money???? in full. Where's my services as promised.

I received a bill which was in error and noticed it also included the wrong address on the billing listing Pelican, AK. I live in Gustavus, AK and this was an error that should have been corrected when originally discovered. The agent said I was paid in full until mid October autopay resumes. His service went well but an inaccurate bill in the mail threatening to close my acct is disturbing.

I was misled by the salesperson when I signed. She told me I would be able to stream shows with no problem -- I can't! Netflix constantly buffers. My download speed is much slower than I was promised. I'm very disappointed with the misrepresentation and plan to pursue cancellation and a refund.

When I contacted HughesNet I was connected with an agent Alexa. I don’t believe I have ever been spoken to so rudely and disrespectful by someone I called for assistance which I thought was their job. I ended that call. I called back and spoke to a young man who was very helpful. He explained to me the charges, I understood what he told me. He was kind, helpful, and very respectful. case# **. Thank you!!

On 9/24 I called HughesNet, Chris, CSR, because my $25 credit which was supposed to have been done on 9/18 was not reflected in my account. As of today it still has not shown up in my account. Chris was nice and attentive.

I am not a tech person. However this rep. made it extremely easy for me. I know I wasn't using the correct terminology but I was made to feel that what I had to say was important and time worthy. His positive attitude came through over the phone. He helped to solve my issue and made my day all at the same time! Hey, give him a raise or let him manage training for others! What a breath of fresh air. I totally did not expect it!

The service representative was friendly and knowledgeable. He called before he came, which I appreciated. I could tell right away that he knew exactly what to do to complete his task. He used equipment to identify any potential problems. He completed his work in record time. I was very satisfied with his work.

Have called four times. Issues are still not resolved. Trying to move my service and now we are on hold moving because they can't seem to schedule someone to move my internet. They confirmed my appt twice and come the day of I call and there was never an appt scheduled.

My issue was not resolved as stated in the email I received about my call. I am very dissatisfied and will be checking into further action. Hughesnet is the worst internet service with very frustrating customer service. I was assured it would meet my needs, but it does not and I cannot end the contract without a hefty termination fee. NEVER CHOOSE HUGHESNET!

From the first phone call I received misinformation (and out right lies) from this company. I canceled the service after the first month. I live in a rural area and my first attempt at internet service was through the local phone company via DSL. They promised a minimum of 10 mbps and delivered 3 for a price of $80 per month. Canceled after first month and ate the installation and modem costs. I received a flyer for satellite service so called a HughesNet affiliate for info. I was promised by the salesman a minimum of 25mbps with no caps, no thresholds, no limits, no contracts and no throttling. I was skeptical so I asked multiple times. There was no misunderstanding only blatant lies. Order was taken over the phone and I received zero written confirmation on the order.

I called Hughes Net several times requesting a hard copy of my last bill, including the early termination amount, to be mailed to me. I was told because I have automatic billing each month and do not mail my bill, I could not receive a copy of my last bill. Is that insane or what?? Horrible Horrible customer service from day one!!

Our HughesNet service continually buffers or has a pixelated signal when we try to view movies or cable network shows. Our download speed normally runs from 1.73 to 2.88 mbps and upload from .12 to 2.68 mbps. Today (for the first time) I had a 19.19 mbps download and a 1.81 mbps upload and two hours later a 2.68 mbps download and .23 mbps upload.

Customer service was good. Internet experience excellent. He got my computer working in no time. He was able to talk me through set by step. I'm very pleased with his expertise and I will call again. If needed. He was able to talk a very inexperienced person through all the technical problems within a reasonable time. If I ever need help again, I know who to call.

After my call call to your customer service support group the performance of my Hughes Net has improved. I really don't know if this is the best it can be but it is better. I asked about automatic updates is that something possible? From my experience in the automotive business retaining customer has always been an important factor. Making your service the best it can be.

My phone still isn't working so you know what? Good bye. I'll have a new carrier Thursday. This is ridiculous to not be able to receive a call or dial out. I'm so pissed off with people. God you're unbelievable to even have been with this long. Service has been sorry for a while now. Off and on. Constantly in and out over the last year.

I want out of my 2 year contract. This service is absolutely horrible and a huge mistake. I was lied to about the quality of service I would receive. This company takes advantage of people and gets them into long contracts and then people get screwed out of their hard earned money. No point in a contract unless you are trying to screw people over.

The IT guy that came out was very nice BUT didn’t communicate well. 1st he wasn’t able to make the 11-2 window. He started by walking around the house and 3 rooms inside the house. I told him that the DISH guy had just hooked up everything and told us to ask the IT guy to turn on the internet. We know nothing about internet except we need it. His reply was “I don’t do that” and kept walking. He told me where he thought the router should go. I was never told that there would be ugly wires showing. NOR, were we asked where he thought the dish could go. Assuming he knew what he was doing, I left him alone. To my surprise, seeing the ugly wires and then, when I go upstairs and look out the bathroom window all I see is Hughes Net. Not a good sight.

I contacted customer service about a billing issue and the service representative handled my issue professionally. I appreciate being able to contact customer service and have my issue resolved without having to sit on hold. I will continue my service with Hughes Net.

Service technician arrived within the allotted time, toward the start of it. Worked consistently and judiciously. Friendly and experienced; knowledgeable in his work. Left instructions for use. Asked if there were questions or concerns. Kept work environment clean and organized. Overall, a very positive experience.

This representative on this call was one of the best. She fix something that had not been able to work in three years of working with others. My service has not been great over the last 3 years, however this representative has made a huge difference. I hope she gets a raise. She is worth it. My connection was just lost. Somethings never change.

Sales assured me that as I sought out faster internet speed for remote teaching that all would be good. After speaking with tech support about latency and buffering your tech support stated that Zoom was not supported well with Hughesnet and that sales is all about sales and not tech issues. You can pull the last call. I know you can do that as I spent 13 years in customer service. I'm mad as hell that I was lied to. I TEACH REMOTELY and I'm stuck with your crappy service. So NO I'm NOT happy at all. Furthermore when I hit submit, a error message stated "connection lost, try again."

System works fine when the children are in school and the people that work for a living can go back to work vs staying at home and overloading the bandwidth of the network. I am sure when the country goes back to normal duties Hughes will more than be adequate to the task. All in all I am satisfied and will continue to be a customer.

I recently upgraded to 50 mbs. Well the first two days was good with no interruptions and after those two days when I'm watching a movie streaming I get into a movie and it says loading or poor internet and I'm sick of it. I'm not happy at all and I'm spending all this money so I don't get interrupted. I'm just about ready to downsize or go with somebody else.

irrigation supply company, buy a repair coupling and repair my cut line. The technician informed me before he left that he would try to get an adjustment on the service charge for relocating the dish as he had cut the sprinkler line.

I phoned to update the expiration date for my credit card which was taken care of without any trouble and I thank your company for that. There was no run around like another company that is very well known. Your company saves time and nerves.

Technician was quite helpful. Still do not believe the problem is solved. Even though I receive help when I call and the slowness seems to be better it does not last. Each call takes about an hour if my time and yours.

Customer service individual was knowledgeable and patient with questions about billing and change in plan. With billing she helped navigate me to website, itemized bill and then explained itemizations. With change in plan she offered a better deal than current plan.

When I call your customer service person took care of my concerns and I am happy with the result. The rep. answered my questions and was very respectful and helped me with the problem caused by the hurricane. I would recommend a friend.

Your person was completely unable to explain how the consumer can measure data. Hughes has the consumer at a disadvantage because we have no means to check Hughes numbers that we are charged for using data. I suspect we are being way overcharged.

The Customer Service Rep was very attentive and took care of our needs for the next 3 months and then we will call in again. We live on Social Security only so the monthly discount helps us tremendously. The hold time was very short this time compared to most other calls. t\

Very good and fast service. The Tech was kind, considerate, & very helpful. I believe his name was Mike. Would definitely recommend Hughes Net and him! When I called for re-installation was set up with appt quickly, tech contacted arrival time. Was good!

HughesNet has been a great provider of service compared to others we have used in the past. The online customer service is great. The support team is knowledgeable and very helpful with troubleshooting and problem-solving. We are very happy with the service.

My internet has been going out a lot lately. Lost all wifi connection few days ago. Keep try but no luck getting on. I paid $125 last month to have a guy come out and he did something by phone and now it's down again.

Just not dependable on whether we even get internet or not and the speed is just too slow. Even at full volume at start of month it is not high speed. The data limits is too restrictive. I use the data amount in two days. I even lost connection trying to write this!!!

The individual representing HughesNet was very professional and knowledgeable of services that I needed. I was extremely happy with the service and would call again if needing assistance. The service provided by the HughesNet service provider was efficient and fast. He wasted no time in getting the job done right the first time.

I was offered a very nice remote job, but because my internet connection was not up to speed (Hughes.net) I could not take it. There are no other options for us in the area where I live. Also, I think that Hughes.net price is very high for someone who works on the internet remotely.

I ordered a HughesNet WI-Fi booster, it was never shipped, and I called to find out why I received an E-mail explaining my charge of $99.99 for a booster I never received. I was told to call back on 9/26.

Very friendly & understanding!! Informative and easily understood the only issue would be if you could PLEASE lower your rates!! Everything else looks fine at this time. Keep up the good customers services.