HughesNet Reviews

After it taking 4 phone calls to feel like we were getting a resolution to our lack of internet service, a tech was sent out. We were told our dish was incorrectly Installed from the beginning. Never were we told there would be a service call charge, or how much this would cost-so we were very blindsided and upset when HughesNet deducted an Addl. $136 out of our acct. with no prior warning. It took another 2 calls to hopefully receive a refund-I was told it would take 5-7 days for refund???

Their equipment was faulty - had internet & phone service with Hughesnet - every time it rained I would lose service on both device. When I would call to let them know calls were being dropped. I was being charge for them to come out for their equipment being faulty. Their customer service are located in the Philippines, Don't speak English, It took me 1 hour to terminate service - customer service wanted to argue with me about it.

I was calling to get a receipt for something I paid and they didn’t send it to me because according to them they will send it to me on June 22 which I don’t see the point. Also they didn’t send me the box for me to return my equipment and now they wanna charge me for it. I’m very disappointed!

I am very happy with Hughes Net as my internet service provider especially living in the country between the beautiful Allegheny Mountains and Southern Cove of Bedford County, Pennsylvania. I experienced a problem which was handled in the professional manner and as soon as the technician could get to my residence to find out the problem. The Customer Service was very understanding and professional and handled my account very well.

HughesNet services so slow we could not have the virtual doctor appointment as needed during this difficult time. My husband and I had various appointments which were scheduled but due to HughesNet could not be attended online. This is the reason for discontinuing service. Very unsatisfied.

I contacted HughesNet (via chat) first, mid-May, to extend our suspended phone/internet because no one would be living at our remote ranch during June. The HughesNet representative told me he had taken care of it. A few days later I got a notice that the suspension would expire soon, on the original date. I used chat again; the HughesNet representative told me he was not able to access that information. I checked my HughesNet bill a few days later, determined the suspension had expired and full-service billing resumed. I initiated a third chat, and was told by the HughesNet representative that she would take care of it. It appears that the suspension was reinstated, through June 30th. It has cost me a few dollars and a significant amount of aggravation. HughesNet is a valuable service, I think customer service could be improved.

Your representative answered my questions completely and explained the invoice, which is really hard to figure out. It would be helpful if you made your invoice process and product more transparent and understandable. Your representative was very professional and listened to me vent, then calmly explained all of my concerns. She was great and made me feel valued as a customer and happier when our conversation was completed.

I lived in a remote area that no other providers would reach. Upon obtaining the services I was told it would be a year contract, I then received the email receipt that stated a 24month term in the fine print at the bottom. At the time I wasn’t too concerned but after the homeowner and myself got in a terrible break up I needed to switch or cancel the services.

I was applying for a job which required a speedtest. The company sent me a link to use but it did not recognize my connection. The customer support person gave me a different link to try and stay on the phone with me until I completed the speedtest to make sure it worked. He answered all of my questions very patiently.

If you could be as good at customer service as Dish Network then you would be a good company. I have tried several times to resolve issues and no one will call back. I asked for someone to come check the system and they say they will have to charge me. You are more worried about charging me than making it right.

We have had no internet at our off grid cabin since the end of Dec 2019. They asked me to go to the cabin and sign on my browser (?? how when I have no internet??) to troubleshoot. Called back and explained I can't do this. Asked to cancel and after answering the line the CS rep hung up on me!! Really?? And you want an early termination fee? Consider it already paid for 6 months of no service.

Bill was adjusted to reflect loss of service during the month of lack of ability to use internet services. System required two new pieces to get system up and running. I did not believe I should be charged during the downtime. Representative did a good job resolving my problem.

I chose HughesNet because I live in the country and at the time there was no other service. I used Hughesnet for a year and half and had nothing but extremely slow internet. For example to download a simple excel spreadsheet which normally took 30 seconds would take over 2 hours. Also during times of rain or snow not even a storm we would lose service all together. I had them come out several times to help increase the speed and to avoid loss of service and nothing worked. My suggestion would be that if you have any other chose don't go with HughesNet.

The installation was bad. We have to call him back 3 times and still I can't work from home. The damage to my income killing me. PLEASE send technician. I am not going to call again. Every call cost me another $20. I started 49.95, went to 69.95, went to 99.95 for SLOW service. Wish I have never left COX.

The CSR though it took three calls to get the charges reversed for the Equipment Return during Covid-19. I did appreciated the reverse of the charge. I couldn’t get to a UPS store because we were told to stay home.

I cannot send EMAIL from my account. I called HughesNet on May 20, I stayed on the phone with a representative for over an hour (time wasted). I was told that the problem was resolved. I attempted to send an EMAIL, it was returned to me undelivered. My problem was NOT resolved. I haven't called HughesNet again because I have to set aside at least an hour to wait on the phone and my problem may or may not be resolved. Very Frustrating!!

Excellent service and response time. Helped me solve slow down of data due too many devices connected to system. Would definitely recommend this technician and Hughes Net Internet service to others. If you have a problem call and they will help you right over the phone.

I received a shut-off notice and when I called I explained that the card on file had been cancelled for fraudulent use and we had new cards issued. In the meantime I had the bank through their bill pay send a check for the amount due and evidently did not make it to your office as quickly as it should have so I gave the bank's confirmation number to the person I was talking with and they said, "Ok, I will extend the date a week" which she did. We are now set up on automatic payments through our bank so this should never be an issue again. The agent was most understanding and helpful.

Service on cell phone with WiFi. Tech helped me quickly solve the problem efficiently and thoroughly. He was very respectful, clear and courteous. I had called previously and did not receive the same results as I did from this tech. He solved my problem this time. Thank you!

Have had my Hughesnet internet service for 2 weeks + now, and am totally satisfied so far. The Tech who installed it (Dean) was great, and all devices that I use (Laptop/2 Phones/Netflix, etc,) work very well for this rural area. There is occasional Buffering while watching movies, but it's far superior to the previous service.

Spoke with a customer service representative John ** but we are still having buffering issues. Movies and live TV buffers all the time. The picture is always blurry. We can't watch a movie or show without it being blurry or pausing all the time. So frustrating.

The internet drops over and over again. I called and went through the process of activating 5g in addition to 2.5g and I can't tell any difference. This is very discouraging. I had Centurylink broadband before Hughes Net at a fraction of the price and it was as dependable. The reason I changed to Hughes Net was the unpredictability of Centurylink. Now I am experiencing the Centurylink experience again.

Installer was very quick and professional. Hookup went much easier than I expected. I find the speed to be acceptable. Installer showed up at his scheduled time. Process was done in under one hour. Finally we have internet.

Isaac was very professional and pleasant. He was knowledgeable and we look forward to this service. We were unsure about getting this service but so far, we are very pleased with the speed. He was also very neat and cleaned up after himself.

The installation went great, then we started trying to use it. It is so slow especially when trying to watch a video & forget watching something live, cause it won't happen. It is extremely frustrating!! I hope you can do something about this!

When I signed with Hughesnet I was told that our service would be 10 gig. I kinda doubt it. Sometimes it is very slow and sometimes no connection at all. I am a little bit disappointed. I'll keep hoping it will get better.

The agent I spoke with to talk about options and set up the installation, was very friendly and courteous. They were able to get me scheduled within just a day or so. The technician who did the installation was very knowledgeable and helpful. Great experience!

Pretty happy with the service. Wish I didn't have to constantly take surveys all the time. Wish the installer did not put his trash items in my trash can without asking and leave the existing satellite dish on the ground and not letting me know it was there.

For the most part the speed has been better. Customer service has been great. I would like faster internet speed but I understand that is not able to happen. It is better than it has ever been. Satellite depends on many things to have good service.

Taking payment over the phone. It was fast and efficient. The person was easy to understand and spoke clear. They didn't put me on hold. They gave me all the information I needed if I want to go online to take care of my account.

I don't approve of the cost I'm now having to pay, it's way too high. I'm a retired widow living on a fixed income. What can be done to make the amount less and still have great service? Please let me know what can be done. Thank you. Thank you. Thank you..

So far it's been a delight with the internet set up that was put in place for us because it has made things a lot easier with getting info thru the internet and to make work related things less of a headache.

Just purchased satellite internet from Hughes. Live in a rural area with very limited options. Installation was done by an extremely professional individual and the dish placed in a very unobtrusive location. We are happy with the data speed and usage so far! Very pleased new customer.

The service tech from Wayne County, TN is the best! He should teach customer service to any installation crew. The Hughes Net service is just what I expected. I live in a valley, way out in the country, so this Hughes net internet is perfect.

I just called to check on a special and the agent could not answer my questions and kept putting me on hold. And then I got cut off. After calling back and getting another agent he informed me that I had renewed my contract. I informed the supervisor and agent that I had not agreed to anything! I was informed that there was nothing they could do about it. This is an unfair act on your part to good customer! Your ads are misleading! You should be ashamed!!!!

The lady I spoke with was very nice and kind. She was helpful and knew what to do. She helped me a lot. I would surely recommend your services to my friends. I have been very pleased with the service that I have received from you.

So my family’s use of the internet during this pandemic used all of it 7 days prior to roll over. Telehealth in use x 2. Did this company offer extra like all the others? Heck no! They gave us a $30 Credit so we could BUY TOKENS!!! How cheap. How very cheap!!!!

Internet quality. I upgraded my service a few days ago from a 10g to 30 g plan, so far I have not seen any difference in speed or quality, streaming is very slow, I was wondering if the upgrade had taken place yet.?

I had AT&T which could only give 3 MBPS in my area and I thought it couldn't get worse, so Hughes said I could get 25 MBPS, I thought this will be great. It's worse than AT&T and I don't even know if I following your guidelines, could not download.

Your customer service personnel are very helpful and courteous but cannot resolve the issues I have been having. During one day my wife tried to download the latest version of iTunes onto her computer. It failed twice and finally was successful on the third attempt. About two days later I tried to download the latest version of iTunes onto my computer. It failed twice and I then gave up. I have gotten up on three separate mornings at about 5:00 AM EDT to download a gps update file for my vehicle while having data remaining on my account and using your "Bonus Zone". I never got further than 10% when each of the downloads died. I never did get that file downloaded.

The HUGHESNET E-MAIL SPAM is out of control. I mark the mail I don't want as SPAM. The next time I look at e-mail it's back. It isn't just one or two spam e-mails, it's 50 and 60 of them. Can you help keep this from happening? Anyway you can monitor this problem? As far as the homepage information, and accessing internet, that is very good. Thank you for your assistance.

Great company. If I have any problems or concerns the company has great representatives that are patient and explain very well. The program is easy to work with. And the prices are reasonable as well. When I call for help the waiting time is not that long.

The people at HughesNet have always been very kind and friendly. I have always had pleasant interactions with the people from HughesNet I have talked to. Where my wife and I have had frustrations has been in the area of internet reliability. In other words, our wifi has been "spotty" at best. We would much prefer an unlimited, higher speed, plan!

I cannot begin to tell you how disappointed I am in getting your service. I can't watch movies and I cannot stream anything on Apple TV without it constantly freezing. I run the speed tests and it says I should be able to stream HD movies but in fact I cannot. I've even tried the video data saver and that doesn't work either. I would absolutely cancel this service if I could.

My main concern is I wish my service was faster. Although, I must admit every time I contact HughesNet the staff are very friendly. I am very satisfied with the value HughesNet offer. I look forward to upgrades in technology for faster service.

Everything went great and business was handed well. If I could I would tell my entire family to join you all. You've truly help me out throughout this pandemic unlike other businesses. I hope and pray that you all keep up the great work and God bless!!

Once we switched to HughesNet my daughter was able to tell the big difference. The speed was faster, able to download attachments from school. Able to login for her virtual classes without problems, clear images and sound, no frozen conversations. As for me, able to connect via Zoom and be part of my work meeting without having to leave the house. Now both my daughter and myself can work/study from home without worries.

I am dissatisfied with my service. When my grandkids come over, they cannot play their gaming stuff. The internet is not very good. I don’t know if it’s because we live so far out or what. I was paying for better service but I didn’t get it. I feel behind in my payments and you will not forgive any of my bill.

I have two accounts to watch recorded shows and movies. I do not stream anything live. I’m happy with my Netflix and Hulu. Netflix works perfect with your Hughes Net satellite dish WiFi we selected. The Hulu account gets stopped every 30 seconds or so for buffering or something and it is terrible and makes me not want to use it but it has my favorites. What can be done? Thanks.

Happy with service of your representative. Rose was very nice to talk to and quite helpful. I will be calling again on Monday because my internet is doing the same thing the last couple days! Hopefully you can get this problem straightened out!

We have not had good internet service ever since it has been installed. We have had trouble getting in touch with someone. When we have it has never been resolved. Bad weather good days doesn’t matter. We have it installed in a second home. Not there all the time. The last thing I want is to sit on the phone for a long time. They were to call us back in 48 hrs and that didn’t happen. Very unhappy with this system. Not worth the money and hassle!!!

The customer service with Hughes Net is awesome! They value your opinion and time! They strive for the best service that it is to offer! I enjoyed their friendly and caring technician as well! He was very cautious and he took out time to stop and answer all of my questions as he was doing the setup.

My computer works ok when it finally connects. It takes a long time to connect to a site. Same with my phone. I thought I would have faster service. I dont know how else to explain it to you. I just thought I would have faster connections.

The technician was pleasant, thoughtful and effective; he and I picked the spot for the dish together and he explained what he was doing. He was very respectful and responded to my concerns kindly and thoroughly. The technician described what equipment he was using and how we can remove it if I move out of the rental. He gave me the password to the account and waited to see if I got the service in the house.

We had tried others but they couldn’t deliver the service in our area. Doing online classes require internet service and we live in a rural area not to mention off the main road. We gave Hughes Net a call and ordered service. Within a day or so they sent a technician to install it. All I can say is I’m thankful and will definitely recommend Hughes Net to anyone.

The young man who helped was very good. Very good. He even called back at a set time and was right on, good to his word. Will tell anyone about this experience and would recommend you all to friends and family.

Thank you HughesNet for showing me understanding and compassion with my recent health scare. I am very thankful for the excellent service I have received in my last few calls. Please be safe and keep up the good work! All the best, M.

Shows in your email to me that the issues were resolved. NO THEY ARE NOT. Spoke to a specialty tech, he didn't do what he stated he would do. So, the issues are still there. I pay good money to use your 'service'. Currently, very unhappy customer. We go over our data as someone has 'hacked' our router. No fair that I'm paying for overage when it's not us.

Have used for years. Very pleased. Would recommend to anyone who is seeking a dependable provider. Price is, I believe. comparable and very dependable. Service by telephone is pleasant and helpful. Have not had a problem which could not be fixed immediately.

Your technician did a good job installing the equipment but the plan I signed-up for was not the package I was billed for. I have since downgraded the package to the one I signed-up for. The need to put a large dish in my backyard with an unusually big dish has not made me, my neighbors, or my HOA happy. On top of the aforementioned, my internet speed is slower than I have ever experienced with any other vendor (Comcast, Xfinity, or CenturyLink). Needless to say, I am not very happy and I am exploring other options.

My service is super slow on most days and every time it rains I can't use Wi-Fi. It seems like it gets slower every month. Especially on the weekends. To top it off I called in the other day because my service wasn't working and the tech told me that since my service started over the next day he would add on to get me through the night. He didn't tell me he was charging me extra for the one day. Not happy at the moment.

Given the lousy reviews of satellite internet in general, I wasn't expecting much. Lacking any other choices I took the plunge. It has exceeded my expectations for the two weeks I've had the service. If it continues to be this reliable, I'll cancel my cellular hot spot which was marginal at best.

I needed a User ID and Password with HughesNet prior to establishing a working relationship with the internet provider. The individual I spoke with was EXTREMELY helpful in resolving my problem. Mr ** I a credit to your organization. He should be promoted to a higher position within your organization.

I needed to call three times all together. All the techs were helpful, fast, and easy to understand. It took only five minutes on hold before a tech was available, and less time to fix the problems. I didn’t know what my SAN # was and I needed to change the phone number on the account.

I had recent service call. The technician was very good, the internet is slow. I is not unlimited. Loses connection. Have to get off WiFi have the time to sent some information. I wish the service was unlimited and not just 25 gb. Need to be fast all the time.

I've had trouble getting good wifi and the tech support has been very good. I'm still having problems but I dont think it's because of Hughes Net. They have tried everything, including sending me a new modem and sending a tech to my house.

Ok service most of the time. Sometimes it runs slow. The guy I talked to there said there was a problem. He said he would fix it but it hasn't changed. If not fixed I will look for something else but I don't want to do that.

Your internet service is terrible, way too slow and totally unable to stream Netflix or Amazon Prime. I can get it on my iPad but not our tv. It stops and buffers and the image is poor. Nice done everything each customer service tech said and no improvement, even when the weather is clear. Feel I was completely mislead by sales.

I would like faster, but I will stay where I am at. Compared to other internet carriers, HughesNet is one of the best internet carriers out there. I've tried other internets, they don't begin to compare with hughes net.

Great job! I am VERY satisfied with the speed and ease of the installation and so far am happy with the service. Response was very speedy and I will tell my friends to call you! Thank you Christian Services for a good quality job.

Trying to get my smart house on Google Nest to talk to each other however the speed is too slow to keep up with my house. I would switch but there is no one else to provide service out here on Randolph road.

Excellent customer service. You guys all do a good job. This last person who helped me did it very quickly and he was very helpful. Thank you all, I am very happy and pleased with the customer service of HughesNet.

Once I spoke with the right customer service rep. she was able to fix my problem right away, unfortunately, it took 3 calls to take care of my issue. If I didn't have weather problems, I would have perfect service with Hughesnet.

As described many times with your technicians, every streaming tv provider I subscribe to such as Roku, CBS all access and others have connection issues especially buffering.. It’s sometimes takes hours to watch a program due to the constant buffering!! I waste so much of my allotted mega bytes just dealing with that issue... Netflix is the only service that’s somewhat reliable.

Covid is not the reason for slow internet. Ours has been very slow since the day we got HughesNet, In Ohio and now in Georgia. We have called many times, but nothing seems to help. Always through the same process. And you can bet, everything is fine on their end. It’s not Fine on ours.

Very pleased with HughesNet. Never have any problems until heavy rainstorms. To which we have a loss of signal until it passes. I do and will recommend Hughes Net to anyone that needs reliable service. The quality for the price is amazing. Thank you HughesNet!

My installation was well done. The installer was professional and courteous. He answered my question immediately. I observed the entire process and was pleased. The service has been excellent. I will recommend Hughesnet to everyone I know. I have had no problems with anything yet.

Unable to install Norton security Lynzeli has. We were having a hail storm, thunder and lighting. We decided not to continue with the installation. Called yesterday and the young lady just couldn't help. Can you call me and let's get Norton installed. I am being charged at this time.

It was 2 phone calls 4 representatives and 1hr of time to make a simple request to upgrade the data plan that I choose initially. I decided I would need to go from 10 to 20 gigabytes. It was brutal to get to that conclusion. Then I was told there would be a prorated charge for a service that is not even active. This concerns me, needless to say about this company!

Vacation rental home... Service was on pause.. Called in Friday 29 @ 11:30 am to reconnect.. rep nice but do not think he knew much about reconnection.. Had renters check in approx. 4 30 pm.. No internet… Renter called into HughesNet and was told service was not activated.. Had to go thru reconnection again.. Poor wifi service even at 6 30 am may 30… Renter called me complaining he could connect / work with his office.. Very unhappy renter. In turn I am very unhappy hughesnet customer.

Internet service as advertised and much faster than previous service. WiFi is glacially slow. The supplied modem is inferior to its predecessor by a large margin. Not possible to rate phone service yet as our previous number has not yet been ported over.

My card compromised so had to change credit card info and agent also suggested I look into switching some devices from 2.4 to 5 g at no added cost. Service is actually at my son’s home and I have informed them to check into this.

My experience with the personnel at Hughes was very positive. I reached them swiftly, they were pleasant, helpful and everything seemed fine. However, twice now, the return kit that was supposed to arrive for me to send my equipment back to Hughes has not arrived complete. The first time, the slip that goes inside the packaging that identifies my account, etc was missing. Customer service decided to send an entirely new kit- but it’s been over 2 weeks and it hasn’t arrived. I don’t want to be charged $300 for non-returned equipment.

Representative was very professional, knowledgeable and answered all questions about my service. She answered all of my questions regarding my account. She also reviewed my service and was able to determine which unit was using the most data ref video quality. Thank you for your very positive attitude!

My last encounter with HughesNet was very helpful, the representative was knowledgeable and friendly and helpful and gave me the information and help I needed, during these really awful time. My husband is still in the hospital and he was very helpful and understanding.

Serviceman very nice, competent, careful all while keeping on his mask and coming in to check equipment. Based on this fellow and his work I love HughesNet. Thank you for both fixing the problem and updating the equipment after I got a new roof.

My modem lost communication with the satellite on Wednesday and I was given an appointment with a service tech for Friday between 11 and 3. It turns out that the contractor has a different calendar and that the service wouldn't happen until the following Tuesday! As a teacher this is unacceptable as I have students depending on my class. The contractor should make the appointments, not Hughes.

The service tech was great, I just don't like the cost extra when I pay for insurance. The price of your net is expensive enough. So far I don't have major issues, you don't cut me off, to be able to watch fox news network I must stream it. If I couldn't then I would eliminate you, but for now your all I have.

The internet service has been great for over 2 years and has had no technical issues at all. I'm okay with my plan but I still wish I could have more data for the same price....like 50 gb.for my regular time and an additional 20 gb. for off peak time. Cheers+++++.

I subscribed through Dish. Explained the type of internet service that I need, using a VPN. Assured no problems. Not the experience that I received. Nothing but problems for 5 days until I canceled the service. Each day I was kicked off after 4 hours of internet.

I got behind on the bill and tried very hard to come up with the money to pay my bill, I got extension but still no money, two different people told me I can pay it June 1st with my disability, then they threatened to turn me off if I don't pay 37 dollars, that was Friday and they wouldn't wait till Monday like they said they would, that 37 dollars that I paid was money to feed my family, that pisses a person off and right now I won't tell a friend about you.

We had your service installed in Pinto Utah and before I had to climb on the roof of the house to get a signal to make a call. Now it works perfectly from anyplace around the property. Also the TV works perfectly! We have never had TV here.

Internet is reliable, but have had major problems with streaming. Sometimes, shows don’t ever load and at times, there are frequent pauses to allow buffering to take place. This makes watching films and shows way less than desirable. Customer service staff are readily available and very pleasant to interact with.

I was satisfied when the technician was here to install the service. I have also been satisfied with internet. So far I would recommend Hughesnet to any friends that were looking for Internet. When I called to get Internet the person was able to give me a better deal than I would have gotten online.

I have been using Hughes for about 10 years now and I have had to get technical support for several issues including having to replace my modem. Their technical support team is superb! They are very good at giving support to someone like me that makes mistakes in the way that I try to set things up on my own. Even when I make mistakes, they still take care of my errors without a charge.

Very very disssatisfied. You asked me to take a survey and I did however at no time did anyone ask me what the problem is and how you could help resolve the problem.... THERE IS STILL A PROBLEM AND YOU DONT CARE so I guess I go with a different company who does care.

Spoke with customer service May 29 2020 who was very kind and helpful. During this pandemic I have found your staff and Hughes Net to be very considerate and helpful in these trying times. I have been off work since March 17 with no pay and a husband who has a lot medical issues and has had to have his appointments with his doctors via the internet. Hughes Net has made this possible. Staff have moved pay dates and let me know these appointments would be possible and took that worry out of the picture. Florida has been a nightmare getting unemployment and your company and staff have been wonderful. My phone company terrible. They have cut off our phones and not had any compassion to the situation. So again we are forever grateful and will continue to be loyal customers.

This have been the worst service I have ever had in my life. The internet never worked right. Never could watch a whole movie. Very very service when I called to tell them about it they had me run a lot of test to try to get it to work but the same problem every time.

The price is very high and I am on a fixed income. I feel I may not continue my service after my contract expires and especially if I choose to leave how you will treat me with extra fees for what ever you can think of. Most of your workers are fine and I don't have a complaint with them.

Been waiting for 2 days to get a tech out to re-aim my dish. Supposed to have been here Thurs between 11 am-2 pm. Called Customer Service at 3:00 pm. & again at 5 pm. Still no call/no show. Called again at 8 am this morning, been waiting again for 2 freaking hours! What a ** Joke.

When I first received my WiFi it ran great. Around 4 days later is slowed down to the point of not being able to watch TV. I cannot load any videos, I can’t even use a app on my phone. I pay over $130 a month for the so called best WiFi package they have and it is complete trash. I wish I could cancel it immediately. I call customer support, they try to help but it never goes anywhere. NOTHING, and I repeat, NOTHING will load. Not on my tv, not on my phone. THE WORST WIFI COMPANY.

Upgrade they said ok.. Then usage limits is reached as soon as it resets each month... With it turned off. Can't get through to anyone. We give up. When you send a final bill we will send you the equipment.

I was informed about my account status. Also received good help in signing in to Hughes. Tech was very helpful. We are finding the Hughes service is getting too expensive for a retired teacher! Hope we can get improvement. We might be having too much obstruction by trees also.

I have no problems RECEIVING E-mails, BUT when I want to SEND, I got a Pop-Up staying I have a GATEWAY ERROR, or TIME OUT. I NEVER had this problem before. I know there are MORE users on the internet now due to our pandemic, BUT, all others sending me E-mails DO NOT HAVE ANY ISSUES with SENDING E-MAILS. Can't figure out WHY it is only ME????

Customer service call 5-15-20. He kept me on the phone saying he was working on my problem, but after about an hour he said his system was down and he can't do anything and he had been working on it so he could, I was livid... I could have called someone else and got this taken care of faster and NOT wasted about hour and half and killed my phone too!!!! And I still didn't have internet for 4 more days!!!! It had went out Wed. night sometime.... Equalling 5 days that I paid you and had NOTHING!!!!

I was on the phone so long. Was transferred to so many people my phone went dead. Had to fax information to them. This is for my mom. She is in a nursing home. Been there for a year. They are still charging her. It's ridiculous. I have tried everything. I think I will try a lawyer!

This is a complicated sign up app. The help I received was good, without it I would not have completed the sign up. He was very helpful and patient. I gave this 4 out of 5 stars because of the complicated many questions of this app.

Internet and voice service are not working. Have had voice service for about 3 weeks. Most of the time it's down. Cannot get internet to work for 4 days now. Was told I could pay a technician to come to my house. I pay for service each month. I shouldn't have to pay for someone to come fix the service I already pay for.

The service never worked. Installed in April and never got over 0.68MBPS in the internet speed test. Was told that I needed mesh routers and other equipment which I ordered. When I went to finally cancel after being unable to work from home, I was told that satellite internet is not good for streaming videos like Zoom or Youtube. Well why is it being offered when I advised I was using it for work? I was told I could not get a refund because it was over 30 days and they do not refund the installation cost and I would have to remove the dish myself if I wanted to have a refund done. This is not acceptable service. It should not have been sold to me that it would work for my needs when in fact it never will be.

2.5 hours on the phone with a series of argumentative agents to be told that it’s my fault I was double billed for 6 months because it’s normal for two separate accounts to be set up with a single router and single dish at a single address after asking for a new contract When my first one through Dish expired. Account manager Brendan ** was profoundly unhelpful and when asked if the predatory billing was going to be refunded, said it was my fault. Disgusted with Hughesnet. (And the internet sucks on top of being incorrectly charged 170 dollars a month.)

Linda **

After finding a telephone number to actually TALK to a person I was pleasantly surprised at a prompt connection during a busy time & epidemic. The man I spoke to was extremely patient during the long time he spent guiding me through the steps to resolve my problem but he never gave up and never was dismissive. I hope all future inevitable contacts for me and other elderly people will be so productive.

I have had Hughes Net for 3 months. It sucks. Can not watch Netflix, on demand and have called to get help way too many times, You can not have a echo computer or tv on and be on desktop if you plug something in that drains all your time on wifi or whatever we are paying for. It sucks and I would not ever tell anyone to get them. I was told not to get them but I live in country no choice.,

I Called regarding technical problems with getting on the Internet. I was unable to access my internet services. I talked to Mary and she was able to walk me through and correct the problem. She was very patient and helpful. When I didn't understand something she was very helpful in making sure that I understood.

Hughes states that 1.7 to 2.3 speed is ok for watching videos and waiting each 20 seconds between actual watching is good for the customers and blames not getting the speeds needed is because other users are doing the interference.

Sold my house last Sept **. Hughes Net equipment was transferred to new owner Brook. I was charged for that equipment on 5/25/20 because I did not return it. You people approved the transfer! I want my $319.50 back or you need to get that equipment from the new owner!! I now live in AZ.

I have been trying to watch a 7 to 10 minute video on ranching. It keep buffering. So it stop and goes on its own without me seeing the whole video. It sometimes take me 30 minute to watch a 7 minute video. This is not right. How can you fix it.

I was sold on 25 Mbp/s. It never exceeds 4. I can live with the fact that data plans are essentially rationed. When your runs out, you have to buy more. Understandable given the technology. But what I am incredible unhappy about is multiple calls to support to complain about getting 25% of the speed I expected and pay for… and there being no resolution. Theoretically I should get a 75% discount on the monthly fee until this can be corrected. Weather is not a factor in this complaint. The service is obviously oversubscribed. When 5G becomes available in the Fall I will end this unhappy relationship.

I was on the phone for 2 hrs. 1st with DISH & then with Hughes Net who then transfered me back to DISH who then transferred me back to Hughes net and all I want is my Internet hooked up like it should have been on 5/15/20.

I have been writing and calling since March. I unplugged my Hughes way back then and have been waiting for instructions to send equipment back. I am getting no responses. I have spent hours on hold only to get hung up on. Please advise.

I was given very courteous service. The representative was very patient and allowed for error my end with understanding. I pray the booster is as good as the attention and service I received. I would rate a 10. Thank you again.

Very friendly listen. Nice. Did answer everything I asked. He took care of all my problem and asked if needed anything else to give a callback. I would recommend this to other to use. I enjoy it. Will call if anything else needed. Thank you very much for your time.

I'm overall satisfied with the service. I called this morning and I got a an extension on my bill. I keep getting a message that I need to sign in but I can't seem to find the right page. It keeps sending me back to the message to call or pay. Do I have to wait till I make the payment or can you please help.

We signed up with Hughesnet to be able to watch movies but the service is so poor that we can't even do that. We feel like we have been lied to and would like to get out of the contract and get a refund.

I am so pissed off. I pay about $150 a month and I can not stream anything. It done this for years. Every time I call they can not fix it and now when you call it the Covid-19 that doing it. Why can it not be fix?

I paid my outstanding balance and am having the same Issue of Internet going in and out. I have kids that still have 3 weeks of Online schooling to do. I believe this problem can be solved by replacing the (Old) Satellite Dish from where it is now (On Back of House) to the front of my house. When I first got your Internet the Satellite dish was not replaced. I Also upgraded my Service and I'm still having the same issue of Internet going in and out. More out than in. My kids can't do their online school. I ask that this Will Be Resolved. Or I Will have to look into other Internet providers. Thank you for your help. Sincerely, Gloria **

We purchased a home in the woods and couldn't find any other service. AT&T said we were "just out of their range for satisfactory service" so we went with Hughesnet. The tech came out on Dec 7, 2019 and assured us that we could run four TVs at the same time and not have any issues. We couldn't run YouTube on a smart phone without it buffering. We contacted Hughesnet via chat and phone for them to adjust our settings multiple times. Our complaint was escalated to the engineering department after expressing the desire to cancel our service and being informed it was a $400 cancelation fee. Engineering contacted me once, and then never again after that. I spent countless hours on the phone with Hughesnet trying to resolve our connection issues.

The agent was very nice and polite. She was able to provide me with my password. It was a pleasure to speak with her. The last contact I had with one of the agents named Lamar who was disrespectful and rude.

After many attempts to connect HughesNet about disconnecting the service because of VERY POOR SERVICE they would put me on hold for over a hour. We've been contacting them for over 4 months thru telephone service without any help. Have been e-mailing for weeks - no help. Please send a TECH to pickup your equipment as soon as possible. Or send necessary boxes to ship them back. Your representative called today only to try my patience one more time only to put me on hold again for 45 minutes with elevator music. I hung up after that time. So disconnect ASAP. I've already have in our home.

I have to wait 30 days to get my money back? After cancelling the service because it was no good? Bad customer service!! The Internet speed was slower than I had with Windstream. I am sorry I ever thought about switching. I will never suggest HughesNet to anyone!!

I have emailed and tried to call for a service call, I need my system looked at. The quality of internet is terrible, I finally got a live person on phone, they advised it would be $125.00 for service call. I am very upset with my internet quality and service. I have for poor quality service connection every month and cannot get hold of your company to service the system. I tried to explain to person on phone the tech put the dish in back of house and equipment in my walk in closet, it is not picking up properly.

She was very helpful and help me with my problem when nobody else would correct my problem. She took the time to listen and fixed it. Thank you. I can’t remember her name but she was really nice and respectful and pleasant to talk to. I wish there were more people like her. Sincerely Caron

The representative I spoke with was very informative and easy to understand. He was also courteous and knew what he was doing and did it in a timely manner. I would recommend Hughes Net to anyone. Their customer service is excellent! And

My contract with Hughesnet is over. It took over 20 calls to finally get someone on the line because their cancelation line was just so busy as it would tell you and it would hang up on me. When I finally got through to someone, it took 45 minutes talking with someone that would only talk to me about every 5 minutes and they kept breaking in and out like bad cell phone service. Anyways, they sent me an email stating my service was canceled which was great. However, they told me I would be charged $300 if I did not return the equipment. They provided me with no instructions or address on how to return the equipment. Here I am 3 weeks later and I get an email stating they are about to charge me another monthly service charge.

Before the pandemic I had problems you call in and speak with a support person. They fix it. The next day same problem. I pay for a faster internet that is advertised on TV and with flyers. But, I do not get it. I like to get up early to take advantage of bonus data but, all I get is buffering. Then I have to make a call to support. By the time we are finished the bonus time is over. If I ask for compensation I get it. Next day same thing all over again.

The only reason I had to call Hughes Net is because as usual the internet service for your company makes it impossible to complete a payment transaction, something I tried to do for 30 minutes today. I wish I had never signed up for Hughes net and can't wait to get rid of it. That said the operator was good at what he does.

We have extremely SLOW service. Some movies are broken up and pixelated. Other are stopped to buffer. So SLOW. Download takes Forever. We need your help. Thank you for any assistance that you may have. Thank you for any assistance that you may do. Please HELP. Thank you for any assistance that you may do.

First of all, we had no problem with the person that FINALLY got here to reconnect our service, but the time delay was a horrible experience. When we contacted Hughes last fall for service, we got our new service in four days. It took six days to have our service reconnected. That is an unacceptable delay and to be without phone and internet for that long, shows that your service is terrible. We also do not have cell phone service without the internet. We are asking that any fees be waived for the reconnect.

Horrible. Still not working. I am so disappointed with the cost, service and tech support. It did not work. I was kept on the phone for a total of 59 minutes waiting. Not at all appropriate. I would not recommend your service to anyone. Your costs are too high and you told me to enhance my service. I needed an extender at a high cost and still never worked and you asked me to increase my meg and I did. Still not working.

My phone will not make a connection when making a call. I can receive calls but when I try to call out I get one ring and then the phone goes silent---no connection. I was told not to call back that my problem would be marked a "priority" and I would be called and then I received this e-mail stating my problem is resolved---IT IS NOT RESOLVED--I AM IN THE PROCESS OF FINDING ANOTHER PROVIDER!!!

Jonna was very helpful in solving my issue with a very slow Wi-Fi connection. She was professional and very patient. Quite a joy to speak with and a wonderful asset to your company. I hope should I have to call again, I get her or someone like her that leaves me hanging up with a smile.

Phone not connected to WI-FI. Completely satisfied with the customer service agent.. courteous, professional and very patient with me... I am an older person and not to good in solving technical problems by myself and this agent never gave up, he was willing to solve my problem, guiding me step by step! Very diligent... Thank you, Mrs DD.

I only had Hughesnet for 7 months but gave up after service continually sucked. Dropped signals, speeds verified by 3 websites including Hughes, they never met their posted speeds. I finally gave up after numerous phone calls, sometimes I was on hold over an hour! Why? Their recordings even said their network is at capacity due to Covid 19. Why then is my home internet and Verizon not having issues?

This service has been slow since I subscribed 6 months ago. When I started using it, no one was answering the support desk so after about 6 attempts, I set up my own POP mail. Still slow as molasses after the holidays. Hoping it would improve with clear weather conditions and sunny days, the COVID pandemic blew it into the unbearable zone (in March).

Wifi was not working properly. Had to go outside to make call. Going in and out couldn't hear us on phone. We could hear them. Husband has cancer. Granddaughter disabled need phone. Nurse hung up on me could not make contact. Doctor had to call multiple times. Hughes's rep. changed settings. He was very nice. Hope this takes care of our issue. Just done today. Thank you for checking with us.

I can prove that your service is NOT High Speed internet! This is why I will be canceling my contract next year! Due to Covid 19 I have to work from home, I can’t even use your internet because it’s sooo slow!! I have to use my mobile HotSpot on my phone.

Tried to explain to customer service rep that my internet was turned off for non pay in Feb 2020 and she kept saying still on and that my bill was over $300. I ask her, "Do you think that the internet would still be on if I owed $300." No of course not but she just did not understand. She had foreign accent & hard to understand. I finally ask to speak to someone else. She said, "They will tell you the same thing." Did finally switch my call to Acct manager and I held for 45 mins and finally hung up. I would appreciate a call from Someone without accent so we can understand each other. PLEASE **.

The individual I spoke with was rude and pushy acting as though the amount of time to connect devices was my fault. Said I needed to call back for further diagnosis - said, "No. I’m on the line now. Do it now." Acted like he was put out by this. Said it would take an hour and he would call back. Never heard back - have same issue not resolved.

POOR CUSTOMER SERVICE!! 2 reps stopped midway thru. 3rd one kept trying but no fix, promised callback, didn't happen. Still can't load McAfee internet program, too slow internet. 2 hours of my life I will never get back. I will warn anyone interested in using Hughes to be prepared for POOR SERVICE!!

Very good interaction with agent who helped me. She was very kind and informative = I would recommend her services. Thank you for having her available to help "little old ladies" with their problems. Sometimes these "modern" conveniences get a little ahead of the "seniors". Thanks again.

One of the most frustrating experiences and worst customer service I've ever encountered. Service installed in September 2019 and after that have experienced horrible buffering, poor video quality and very high latency (to be expected with satellite service). I spent hours on the phone last Fall with their technical support with 7 or 8 different cases being opened to try to get it resolved. The issue was never resolved and the service was only useful for email. I finally gave up last December and stopped calling. After a local provider was able to set up service where I live I called to cancel.

I very unsatisfied with your service. I can’t even rent movies on my tv and I have two ring cameras and It takes an hour before I get notification that someone is outside. You all need to fix this ASAP and stop debiting my account. I pay you all almost 70.00 a month for Internet that slow as hell.

Your service is horrible. Going to cancel. Tried trouble shooting and just not getting anywhere. You are full of lip service. All you say is that you're extremely busy. So we don’t want to pay anymore. I have to turn my WiFi off on my phone to send messages etc.

I've been a Hughes Net customer since 2016. All in all, they provided fair internet connectivity for being out in the sticks. In December 2018, I called to upgrade to the Gen5 modem and step up to the 20GB plan. I asked if I would incur another 24 month commitment and was told no, that this did not apply to me since I had been a customer for over two years. Fast forward 16 months to May 2020 - I found a local direct-air-to-fiber provider who offers twice the speed w/no data caps at a comparable price.

Having trouble connecting my Wi-Fi to my phone and my TV wasn’t working in my bedroom picking up shows. Technician was very helpful and answered all my questions and very quickly. I’m happy I didn’t have to call in and I could just chat. Thank you.

I have had Hughes Net for years, it's the slowest internet ever, my son have tried to download his Xbox One game for days, days and only 7 percent!! I called Hughes net. They said they gave it a boost.

Requested a service suspension on 9 Mar. 2020. It took two attempts to get it done. Although I requested the service suspension on the 9th of Mar. 2020, I was billed in April and May for full months. Hughesnet requested that I pay half of the monthly charge $48.57 for April.. When I contacted Hughesnet today the matter, hopefully was resolved by allowing a credit which places the upcoming cost at $14.99 a month until the pause period is over.

After contract was over I was billed double on Debit card without notification. Ever since you have to ask every three months for Promotion or the entire cost hits your bill and then you go through an hour or more redoing everything just to get it affordable. The people who work with you explain they have got it fixed then you receive bill and it is worse than before. Very hard to trust this company and I will be finding another one soon.

When I first started my service I was told the package I received would be sufficient for the amount of devices and Netflix and Vudu I use. Turns out I use all my data in a week. Which is funny because I can’t even get my tv to play a movie due to slow internet speed despite them telling me it would be sufficient for a month. They gave me free gb one night and it didn’t help. The movie never loaded and I looked at my usage the next morning and that free ant they gave me I used attempting to load a movie that I paid 20$ for on vudu and never got to watch. I’m so tired of paying something I don’t get to use.

I was having a problem with the downloading procedure, I contact support service and the customer service representative understood the problem I was having and I followed his instructions. all is well, will call again if I have a problem. Thanks again for your help.

I had HughesNet 4 for many years, it was ok. I just hated that it wasn’t unlimited and during bad weather you can forget it, but it was better than nothing. I then upgraded to Gen 5 in 2/20, and it’s been more than awful. It buffers all the time and I cannot watch a movie or video like before when I had 4 without it stopping to buffer every few minutes. I have called and complained many times, and it seems to work fine with the Tech, but afterwards it back to buffering. I would love to have 4 back, but they say it cannot be done. I want to get out of this contract so bad. I don’t want to pay for something that I can’t really use.

Phone was answered quickly. Employee was very efficient and professional. Basically he knew what he was doing. My WiFi wasn’t working. I was not able to use my Comorans. My family wasn’t able to use Netflix. I called HughesNet and the phone call wasn’t very long. My family is very happy. Thanks.

Very low internet after 8:00pm. Netflix, On Demand movies, Dish, and all other prem. Movies will not download. I have been paying Hughes for a service for two years that I have not received. Your employees have not helped. I have contacted you many times with no results.

The lady that assisted me was very friendly and supportive. Helped me with my prob. And I told her about my vacation in Texas last year and how much we enjoyed it going to South Padre Island. I imagined her with a great big smile as I had one. Thank you.

I pay WAY too much, $60, for spotty internet, and DAYS without it!!! I signed up and was told I had more gigs than 2GIGS!!! Please let me know if anyone has a better plan! I am being ripped off by Hughes Net!!!

Trying to figure out why my service was altered I called customer service. I was on hold for over an hour then was disconnected. My wifi is regularly "unstable". This may be because any type of dish service goes funky when weather is bad but I had hoped on clear days or evenings it would be okay. There must be a better and cheaper way to be connected. Have not found it yet. Paying more does not help.

The young man did a very good job. He did everything he could to resolve the problem. He said someone had taken my protection for the antivirus. I'm going off my computer and I did not have any protection for 3 months then he extended my protection. For 3 months. Good job. He was also very polite and seemed to know what to do.

Representative was very clear and understood my concern, call got disconnected on my end and he called back immediately. He totally explained my bill and helped me resolve my issue. I would definitely rate this call 5 stars. I would get Hughes Net even just for the customer service they provide. Thank you.

On 4-11-20 I made an inquiry as to why my bill went up $10. I was told that I could change to a "30 G plan" for less, $75.38. Now I'm being charged $92.15 and was told this is the correct price. I feel the problem was that your phone employees don't speak English as their first language, and well I will be making a change when my contract expires.

George was very pleasant and very very patient. I was leaving but if service is like his all the time I might stay. I had a lot going on. I was frustrated with my service. I really was done. He took time and explained to me what I could do to improve my issue. Thanks George.

I was told my installation and fees would be $99.99,, my account was charged $158.98. I also had a $1.00 separate charge. As new customer, not off to good start. I'm very disappointed so far. Wishing now I had contacted a different company

You guys have double charged my account on multiple occasions, I have had to call at least once a month to get my net working. Someone raised my package without my permission and I've lived in 45 of the 50 states and you guys are the SLOWEST internet I have ever had. I pay $88.00 for crap and I'm on SSI and raise 2 kids on $785 a month. On average my internet runs between 0.1 mbps to 0.3 mbps. Tell me, is that worth $88?

I read the message from HughesNet and contacted the company by phone. The gentleman who assisted me was courteous, efficient and highly professional. He listened attentively, then resolved the problem by transferring me to an automated credit card number. I was then reconnected with him and completed the resolution. Thank you.

Received a new modem which was installed by technician while caretaker was at 2nd home. When I 2 weeks later arrived at house, modem and tv working, but I was unable to connect devices to wi-fi. Super nice technician led me through it by phone and all are now up and running--thank you!

I had Hughes Net installed 3-10-20. I can't watch a TV show on demand or watch a rented movie without constant buffering. My internet is a little faster than before but not being able to watch movies is very frustrating. I dislike paying for a service that I can't use. I have tried calling customer service several times but can't get through. Can you help me please?

Calling to see which card was use. The person I use that card has an overdraft on his card because idk you all used his card. With this covid19 pandemic some of us are stay home order, not working. No income!!! Is there a deferment for this issue & this lady started getting very rude. I hung up on her.

Called numerous times over many months and was told my speed would increase, and it did for a day or two then went back to being so slow I couldn't download anything unless I set my phone down for 10-20, then I might get lucky and have it download. Went to different provider and seldom if ever have buffering. Then HughesNet wants me to take radio off satellite dish myself and drive 14 miles to UPS store to return their dish receiver, or they will charge us a couple of hundred for it. Was with hughesnet since 2000, Directway before that which hughesnet bought. BTW... you pro-rated my service for part of my last month and I had to pay that bill, when I feel you owe me hundreds for not getting the service I paid for. Good riddance!

I just got off the phone with your employee, Chris **. When I did my monthly bills at the end of April, I noticed that I did not have a bill from Hughesnet. So, I called and talked to an employee named Theodore. I requested a replacement bill so I wouldn't be late. Theodore told me that you do NOT send replacement bills, something I have never heard of before! I thought perhaps you were just late sending the bill out due to all the Covid-19 confusion, so I decided to wait a week or so since Theodore told me my bill was not due until May 19th.

I was on hold for 1 hour and 15 minutes to talk with an agent regarding the cancellation of my account. I was told it would cost $400 to cancel because I wasn't willing to allow their tech to come out to determine why it was continuing to buffer when all that was being used was to stream Netflix on one TV, I asked them to email me the terms and conditions that were signed at installation. I was told that because they hold Credit Card information, that was not able to occur. When asked to speak to the supervisor, he immediately told me, said to set expectations, he wanted to let me know that they wouldn't do it either. I continued to ask for a supervisor and he continued to state that it would do no good, they were not going to send it to me. I laughed and said again, “Please send me to your supervisor.”

Upgrading service. He was wonderful! My first call I spoke to a women, we got disconnected and she never attempted to call me back. The gentleMen worked with me, answered all of my questions and was very kind! Very accurate! Thank you.

If you have to work from home and require a vpn... I repeat DO NOT SIGN UP WITH THESE PEOPLE!!!! I have Never even heard of a provider that does not accommodate VPN. Unfortunately I’m locked in a BS Contract for 2 years!

Went on vacation mode 10-17-19. Told of $15 fee/month. Paid some in advance. Still charged full rate. Payment 1-17-20. Tried to communicate billing errors. No response. Inconsistent balance due. Letters, phone calls, emails to no avail. Payments 4-14 & 20-2020 due to inconsistent notices. Called 5-12-20. Spoke to Jack: He says: Due $61.70 from 9/10-2019. I say I made payments. He says when I make a payment, it puts me back on full service. I say I am 1500 miles away from the modem that is unplugged and on vacation mode. He says a payment activates full service. No resolution. I ask for Credit Dept/decision maker. He says, pay echeck only. I say, No. mailed paper check. No resolution. No service. Payment notice of 5-10-20 is for $20.84. Payment 5-13-20. Totally dissatisfied. Intend to terminate.

Update payment card - I attempted to update it online, but since I make my payments as an automatic withdrawal from my bank account I did not find a note of my SAN so I waited for the next available associate to help me. The wait was less than the average of 20 minutes and the associate also gave me my SAN. I liked the way they took the financial information electronically that my privacy was protected.

Very poor service. My tv is always roaming. Can't never see a complete show. Kids can't do their homework because of GB. PRICE IS TOO HIGH. Only 50 GB a month is ridiculous. I am unsatisfied. I really can't deal with this. I am a single mom and this is over my budget for low service.

The Hughes Net employee was very courteous, and helpful. Was a pleasure working with him. He also assisted with the information I needed regarding our "insurance". He was easy to understand and I appreciated his patience with me and my questions. Terry

We recently paid our bill online and payment was accepted. Apparently a few days, later payment was declined but money was on a prepaid card so was definitely available. I've paid this bill with this card in the past with no issues. Now "all of the sudden" we are behind 3 months. Nobody contacted me to tell me payment was declined. It was just added to next bill. Just fed up with the crappy signal and issues with paying my bill.

My name is misspell on your information so therefore I can’t cancel service. Until I prove who I am. Hughesnet has all my information. Credit card number, “that you have charge every month” phone number, and email. I had three callbacks during contact today and this email. So guess this is real name. Service was at my granddaughter's in Blytheville, AR. Her phone number was also on account **.

A issue with a payment. Gentleman that help me Was truly professional. He was very kind. He explained everything. I haven't had a representative. Be is consider is this gentleman was.. You have an asset with this guy. I hope he gets the same respect he showed me but thank you and don't lose this young man.

Scammed into purchasing your product. Assured it would be work for me because I was desperate to work from home through pandemic. Not compatible with a VPN and told this after purchasing product. Told I would receive full refund of $533.22. Once I sent your equipment back then I am told I’m only getting $249.99 back! Every single representative for this company is a LIAR and I WILL GET MY FULL REFUND.

Agent was helpful. Checked all equipment. Problem was solved while on the phone. As soon as I hung up with the agent service went back to buffering. I am very unsatisfied with Hughesnet. I have NEVER received the service the salesman said I would. I have been unsatisfied since the beginning of my contract. And when I move from one building to another (down a driveway) I was stuck with another two year contract, when I had no interruption of service. I will not recommend Hughes net to any friends or relatives or even strangers. Hughes net is very expensive for poor quality service.

I appreciated the quick response, it was very helpful to me. I would recommend Hughes Net to any of my friends. Again let me say how much I appreciate your quick response to my question. It is very rare in this day and time.

Always over charging me, you over draw my account every other month. I have made it clear I CaN NOT pay more than 82$ a month and YOU say you're educating me. No it's your fault, you record us. Go listen to them 'cuz this is not right.. My income is VERY limited. TY.

Hughes Net refunded the entire amount I had been charged and the company that had contracted thru Hughes Net to install the system repaired my damaged flooring. I am completely satisfied with the resolution of this situation.

HughesNet is awful. The speed and data caps is bad enough even with their highest plan and a wifi booster that I would suggest going with anyone else but their customer service is even worse. My house burned down less than a week ago. We are still in a contract with them until August. They refused to do anything to help me on this other than pause my service for 6 months where after that I had to provide them with proof for them to continue. I will be out of my house for a year while it's being rebuilt. The last thing I want to deal with in the middle of all of this is remembering to call them in 6 months. I spent an hour on the phone with them and I have never had any company with such a lack of human decency.

Your people were fantastic working with my wife to help with our slow internet. Your people worked hard to help us out and were also very precise in what they did. Great people. She is happy and that makes me happy. Thank you, Ray

When I FINALLY was able to reach a REAL person I was told I could have an appointment in 10 (Ten!!) days to align my dish. I asked for the phone # of your local contractor to see if someone could come over sooner. No reply to my messages. Are you going to charge me for the 1.5 weeks I didn't have service? I am NOT a happy customer!

Service tec said they would call back the next morn to help after I waited 2 hours with test and such.. Never called or fixed the problem. I still have very slow download speeds. I dont call back. I dont want to waste my time.

Hughes Net installed a faulty part. After several calls & inability of customer service to fix, a serviceman came & replaced the faulty part. Hughes Net refused to credit us for months of lack of service due to this faulty part. (Gave us credit for 2 weeks of "outage". It had been months.) Service is lousy.

HughesNet was a drastic disappointment. In good faith we sighed up for a 2 year plan. Our service was lousy from the start. When I complained they blew me off. Once they sent someone out to change satellites but that only helped for a little while. I got tired of calling for better service, being put on hold for long periods of time, and being treated as second class by the employees.