HughesNet Reviews

Was told there was a 2 yr commitment after all set up and paid for first month and installation. Not happy! Slow but for faster costs too much. Big dish on top of new roof. Installer was nice and had no problem with him.

I called and spoke to Alex. She helped me upgrade my internet. She was very pleasant and helpful. Enjoyed speaking with her. She explained all about the upgrade and price difference. I explained that my Netflix was buffering and I also explained to her I just started a Working online and she said my upgrade should be enough.

Even though I had trouble understanding the operator part of the time, she was very patient with me and helped me resolve my problem. I have an older, slow computer and am not technically adept so I appreciated her help.

Every time I go to watch a movie on Netflix it stops and it had to catch up with internet. The movie will just stop like 3 or 4 times through the movie. I have called many time about the computer being way slow. Seems like they don't care. I am beginning to shop around.

The attendant helped me change my bill date to the 15th. It was originally set for the 9th. She made sure that my date was the date I wanted for my billing. She had to place me on hold several different times but she came back periodically to ensure I was aware she was working on my request. Very nice.

Dropping calls. Check my phone history if YOU care see if you can help me!!!! Probably not. I have been calling and calling. Case #s are **. Please check my call history. Hughes Net sucks. They refuse to come to house to check equipment. Engs. are checking.

It’s shame a pole mount had to be used, but the installer did a good job and allowed me to help choose the location. Overall great installation, very quick. I guessing the installer just forgot to wear a mask indoors. I stayed at least 6 feet away. No big deal. Very pleased overall.

When I was first connected it was fine then it started coming in and out. Now I can hardly get anything especially at night and I know I got until my thirty day is up to decide if I want to keep it or not.

I live way out in the country for the past 30 years. I have had only satellite service for my internet. Hughes Net have been my 4th line of service. Trouble free and the best price of anybody. Their technicians are so well trained, that suggested what equipment I needed to get the fastest service.

You guys are the best and we thank you so much for your services. Also we love this service and it truly helps me out for my job also???? I would tell my friends and family about you all also cause you all are awesome too. Thank you so much.

My wife and I both work from home. Hughes does not make that possible. I was told that Hughes was the only option and I was lied to. It's absolutely the worst service that I've ever had! They told me that huge fees would be charged if I canceled my service. I've now got AT&T scheduled to connect us in a couple of days. I'll be seeing you in court very soon Hughes!

The experience I had today with Keith went very well and I was so surprised when he answered and we began to talk. He was/is friendly, open and respectful. He answered my questions without showing that he was annoyed. He is nothing like most of the customer service people I have spoken with at AT&T. He also was not evasive or trying to talk me out of answering the tough questions I needed answered. I can only hope that AT&T will hire more people like Keith. Best of luck to him!

This is slower than my DSL at times. Speed varies greatly. Watching a music video online it frequently freezes for up to 30 seconds! This is very frustrating and unacceptable! The distance of the computer from the modem is only some 16'. No wall is separating the modem from the computer. I chose HughesNet over DSL for high speed internet!

We are extremely happy with our Hughesnet. We have not had a single problem at all! The installer was very professional and explained everything that he was going to do. I was concerned about the old dish leaving holes in the roof and adding new holes. The tech reassured me there would be no problem and explained everything perfect.

Haven't had your service long enough to have a worthwhile opinion. Will advise later. So far not dissatisfied. May have to upgrade speed up reception. I will admit at this point I like your service better than ATT DSL.

So kind and patient. Took his time and gave me the best options. Spoke in calm tone and considered my needs. You should have him train all your staff. He would take the time to ask how I was and just put me at ease about the problems that I was having. Excellent customer service and support.

We had a good tech. that was friendly, professional and knowledgeable. He did a great job and made sure we understood everything before he left. We are very happy with our internet. I would definitely recommend Hughes to anyone who needed internet service. Thank you for a job well done.

This is the worst experience with a company ever endeared "educated customer". FYI I have a degree in computer science. I own a networking company. You guys advertise service in which you are not capable of providing. I will be sure my customers, my employees, everyone I come in contact with understands how you handle your business. And yes I will be canceling. Yes I realize no one of any means will ever see this and this is a waste of time. But thank you for giving me an avenue to vent.

Every time there is a rainstorm there is no TV or internet service. Pretty much every time a cloud passes by. I thought that Hughes Net was to be really good. I am beginning to think that your commercial for Hughes Net 5 is a lie.

I call to get technician to come and do something with wire that is laying on top of ground. I was told that I would have to pay service call. I bargained. We agreed on 1/2 price. The wires were not properly attached when installed. Yes it has been almost 2 years and I have a 2 year contract. I retired not long ago realized what a mess I had.

Everyone I have spoke to is kind. Very professional, I hate Hughes Net, I will post every day on Facebook the way you have done to me. I paid over $400 to join, promising me it would be faster internet better, I have called in 10 times, once to cancel but they said I had to pay another $400 to cancel! If I am not getting good internet it should gladly refund me, I can't watch a movie without buffering at least 12 times during movie. I will post every day on Facebook about this!!! Extremely unfair!!!

I have a copy of the Proof of Delivery. No one even attempted to contact me before they ILLEGALLY charged my credit card. All access to my online Myhughesnet account is blocked so I have no way of knowing that their employees never acknowledged receipt of the equipment. Again, I have the UPS proof of delivery. And, since I can't log in anymore, (acct cancelled) I can't leave comments in the Community to let others know about this situation. Really completely unethical, shameful business practices! Now, I have to contact them again via a phone call (TREE) to make sure they refund MY MONEY!! After charging me and me contacting them via chat, their employee easily found the tracking info from UPS.

The only unnecessary charge that I'm upset with is the 25.00 fee to send me a modem that I didn't even keep! The best thing y'all did was send the technicians out here, even though nothing was wrong! I highly suggest you credit my account for sending me a modem for 25.00 that I didn't even need!

We had a hurricane and the internet went down. As soon as I call HughesNet they made an appointment, cause they couldn't fix it from their end, and that same day the tech came and fixed it! Internet is working ok now.

She solved my issues. Very happy. Wi fi is still slow. I pay a lot for my service. So I believe I should have faster WI Fi. When I lived in So Cal. I had Charter and their service was cheaper and never had an issue. I wish I could get Amazon Prime on my TV.

Not getting the speed I had hoped for. I don't understand the "Usage" chart in my dash panel. I got an offer for Free Installation two days after my install. Very unhappy about that. Would not have done this if my work had not forced me to. Now I'm stuck with it.

The representative was excellent, and I appreciate y'all working with me with my bill issues; however the price and quality stinks. And the image below is an example of the shoddy service I receive on a daily. And it has taken me numerous times to send this because my connection keeps getting lost.

Good service. Very pleased. The installer was very nice and helpful!! He even came earlier than he was supposed to. He called and asked if he could come earlier because he didn’t have any more to install that day. Thank y’all so much. Keep up the good work!!

I asked about my slow internet as having to wait for downloads periodically. Zoom was "low bandwidth". The tech told me I needed to up my Gigabytes as I had ordered 10 and I have nine things using the internet in my house. He suggested my upping to 20 Gigabytes so correct the issue. It seems to have helped. It takes longer for me to use up my G's so I have faster service longer.

Though disappointed in the speed, the connectivity is FABULOUS! Prior to HughesNet, we had drop-outs in connectivity every day, usually several times per day. Since we got HughesNet installed we have had absolutely no problems. It is a MUCH slower connection though.

THe support Technician accidentally put the wrong expiration date. He was telling me that my payment didn't go through, and was going to end the call. When I asked why he said he didn't know why. I made him go over my information that he could see. And thats how we found the problem, he's to quick on saying, "I don't know" and wanting to hang up.

Internet performance not adequate for today’s needs because of all of online activity required due to Covid. Needed to attend online program Friday, Saturday and Sunday. Program had to keep buffering and skipped portions of presentation so many parts of verbal presentation missing. Video could be worked with but not audio.

I am very happy with Hughes Net. I would recommend it to anyone. No more buffering when watching movies and live Facebook. I will definitely tell my neighbor about it for their children’s schoolwork. I enjoy movies on Netflix now also.

I am very happy with my internet service! There don't appear to be any glitches or pauses. LOVE IT! IT IS WONDERFUL VOICE SERVICE. I AM VERY HAPPY WITH YOUR SERVICE. HOW MANY TIMES DO YOU WISH ME TO SAY THIS?

The system seems to be working great. Sean, the installer, was very professional and did an excellent job. We will know next week when we try to conduct a training program. The system seems to be superior to the Hughes System of a few years ago.

I was assisted by an amazing young lady who not only spoke fluent English, but was very knowledgeable and talked me through all stages of my needs and stayed, patiently, with me while doing so! Give her a raise and be sure to keep her!

Installer was efficient and made sure to explain the process. He was friendly and showed us how to connect our devices. We have only had the internet for three days but it is working well so far. The app is also easy to use.

I had a very good experience with the Hughes Net technicians. I found them to be very polite, concerned, well spoken and quite knowledgeable, as well as well qualified to help me. Instructions were clear and precise. On past calls, however, I was quite stressed out because I could not understand anyone there, I have postponed my problem for several months, dreading the experience but all was well this time.

Experienced loss of signal whenever it rained - even with only a light rain. Otherwise I was happy overall with the service. No problems to speak of other than that. I would choose Hughes Net again if I ever move back to that area.

When I called for a repair everyone was very good. The repairman was very good. Found the problem right away. Got us up and running again right away. Thank you Hughes net. Would recommend you to everyone. Great people and great service. We have been a customer since 2004.

Too pricey and will not leave me alone when it comes to these damn email reviews!!!! Was unable to get some issues resolved to my satisfaction, despite numerous calls, Finally just gave up. Technicians are mostly helpful, but not all.

Very satisfied with everyone I have talked to and with the service. The dish guy that put it in was very polite and helpful showing me how to use it. It is slow sending pictures and loads by pictures people send me.

Great service, great customer service, reliable.... that’s all, great for those that live in the country. Easy installation, much improved.... Television ads are informative and accurate.... Connection has been reliable. I’m not sure what else I can say....

Tech was very informative and professional. I am very satisfied with the overall performance. I have broadcast the positive results on our next door website. The service is competitive with other providers. The pricing could be improved with committing to a two year contract while other providers are month to month.

I put 4 stars because the first agent added upgrades and did not deliver what was promised. So Ricky in the Caribbean helped fix the double problem. The guys out there are awesome. He was very knowledgeable and patient. He resolved the problems, that Mathew caused.

We were having issues with our internet. It took a week to get a tech to come out. Tech states that the dish was off and we were only getting a 67 reading. Called to get credit of data added to our account as most of it was used trying to connect and disconnect. Called, sent emails and was told to buy more data. I cannot wait for this contract to end. I will cancel this service and never look back. I should not have to buy more data for a technical issue. Sorry customer service representatives that refuse to let you talk to a supervisor.

Call dropped, called back, 20 min wait, then the tech could not tell me why my speed was at 0.0002 now. All I was told was "we'll look into it." Constant buffering for at least the next 24 hours. I pay almost $100.00 per month for this!!??

We had an ongoing issue with slow internet. The customer service representative assessment usage and our equipment and saw that we don't use that much internet. Too have such a slow response so she told me she would call me back. I spoke to her today. She explained the problem to me. Options, also offered. Up my usage. Me the best options and a lot of information which I appreciate.

I can not run more than one device and the internet is very slow or not working at all. The problem was not resolved, I think Hughes is not a reliable system and I will be looking for a new provider. If you are interested in keeping me as a customer, we need to fix this problem (and not by selling me a more expensive services). Mike **

You migrated my email and misspelled it. Now I can no longer receive emails and your customer service told me my old email which began with a capital letter could not have began with a capital letter because no one in the world can have an email address with anything but lower cases letters. I am furious. I have been on the phone with you and your contracted home service for about 5 hours today. Please call me. I need my email name to change back to what it was. I can open my old email but it sends as a lower l and does not go out to recipients. If they write me their email goes to outer space to the email with the capital L. I need help and I am absolutely furious. I had some highly confidential information that had a due date of yesterday and by some miracle got an extension of today and could not make it. It was for a new job as I am unemployed due to COVID 19. I am sure I lost the job.

I was very please with your services. My questions was answered promptly. Mr. ** was very helpful and patient in explaining to me how I had other options in which to pay my bills. The information was very helpful and now I can use the options that he gave me. Thank You, Norman **.

Yes. I was very pleased with customer service he answered all my questions and helped with all my requests and he was very kind and made sure my problems were resolved. It felt good to get help that kind of help. I thank him very much.

I have an ongoing transmit issue. On a daily basis on System Summary I get a code 12.1.9 "a transmit problem has occurred". I have tried to start a chat but no one is ever available. Sometimes I reboot the modem and it corrects for a while. My service is degraded when this problem occurs. I want this fixed or I'm switching to Viasat.

I contacted Hughes because my desktop wouldn't boot up... I thought it may have been a disconnection with the modem... My service rep was extremely patient and knowledgeable... Testing and going through a lot of steps... The problem is my computer power supply... She also help me reconnect a phone back online... Great asset to the company.

Hughes tech srv turned off my modem for testing, wifi never came back on my computer. After 30' of trouble shooting with no fix they suggested contacting the computer mfg. After hanging up l turned the computer off and back on, wifi reappeared immediately.

I spoke with a customer service Rep today. I don’t recall his name but I have never in my life had better customer service anywhere. He took the time to explain everything to me and had great patience. His knowledge and expertise was very helpful. Thank you from a very satisfied customer!

Our internet connection has been very slow and even intermittent. Maria checked our account. Then advised us to reboot our modem. I asked why our service was always painfully slow. Maria suggested we purchase a plan with more gigs. She also suggested a new updated modem for us. Maria was very easy to talk to. She was patient. At no time did I feel pressured to purchase anything. She made suggestions and patiently explained why certain changes would help us. I don’t like to make this type of call but Maria made it easy and painless.

Not concerned with the issue with my service, could not be understood very well, VERY RUDE, the worst customer call I have ever had! Payment didn't go through recourse of wrong day submission, arrangements have been made to pay this month. Customer care was concerned only about the money. This issue has been going on for over a year.

I have no service from HughesNet. The lady on the phone kept telling me "it shows you do have service. Nothing is wrong.” I ended up hanging up because she would not believe me. I am currently looking for other internet options. I haven’t had any service for 2 weeks and no wi-fi for longer. Sorry customer service. Also see she marked it as problem solved. LIAR I JUST HUNG UP.

2-Star for the service - Waiting three days for the repair is not 'priority status', especially since it was to repair equipment HughesNet owns and replace equipment I am leasing from HughesNet.

My service was great. No problem. The problem is the cost. We shouldn't have to pay a service fee to work on your equipment when it goes bad. We live on a fixed income so we have to make every penny count. Your service young man was very nice.

The technician was was very helpful. He knew just what to do and fixed the problem right away. He came ahead of the the time he was due. He was very knowledgeable and courteous. I would recommend him for any future problems.

I was looking for hardware I ordered for this summer home. I was impressed with timeliness and efficiency of the on-line chat. Representative was very helpful, able to track my order and took further action to actually locate the package for me.

I live in country and was unable to get internet service through any other service provider so HughesNet was my only option. When I first called to set up service the first red flag was I had to have a 2 year contract with no trial period. This service is so bad and slow I could never use any streaming service other Netflix and sometimes it didn’t work! Service was so bad I couldn’t complete simple tasks like paying bills online or just browsing. I even changed my already overpriced basic plan to more expensive premium data plans and it absolutely made no difference the service was horrible.

Called 8/5. Was sent to 3 different people. When finally sent to tech support 30 minutes later ended up disconnected and they NEVER called me back so issue still exists so my issue stills exists and have no resolution to my problem.

My internet was out due to tower going down. Call and was told they were working on it. I have have good service from Hughesnet and was impress with the customer service. They answer my question. My internet came on next day. Thank you so much.

The woman we talked to (Selma) was very kind and helpful. However we were supposed to get a call from an install tech the same day and we have not received that call so we are still without internet. My husband is due to send a transmission from his heart monitor on Friday.

I had been hospitalized for over a month due to a fracture of my femur. Due to the hospitalization and COVID-19, I was unable to start the job I had applied for. Customer service rep was able to reduce bill by $25 for six months. This is a great help to me.

The process was very easy and the tech was very polite. All departments I spoke with were polite and professional. I still haven't had a chance to drive to my lakehouse to test the service yet, but I'm looking forward to it!

I had HughesNet installed, I believe Dec 2019. I called within 1 to 2 weeks of the install to say I do not get good internet service. I cannot watch a movie on Netflix or Firestick or even on demand through my DISH service. They looked at my account and said my data was being used. I explained to them even on the 1st day of new data I CANNOT watch anything. Our phones use some data but they barely work, it spins and searches.

I signed up for service at the beginning of July, I have had problems with Hughes Internet from the beginning. Very slow internet and now no internet at all. They said I need the modem replaced and will send a new modem....Still waiting. Very displeased with how slow, how bad the internet is.

Doesn’t follow through. My Internet after a year and a half is still extremely slow. When you call the tech they state internet speed is fine. But, at home it isn’t. Staff isn’t friendly and not willing to follow through or resolve the problem.

I'm not sure how to feel about my services. 1st of all it does its job okay. 2nd I still don't get full coverage for my whole house. 3rd I don't understand why I have a large satellite when it still buffers on the other side of the house. I'm glad I have internet services, but your commercials say otherwise about the connection.

The girl who helped me with the disconnection of my phone last week knew her business, got service back to me and confirmed how I can check myself next time before calling for help. We live in the mountains and sometimes weather causes us to lose service and then not able to get back. I am sorry I don't remember her name. If you look up my account you should be able to find it. She was excellent and should be a keeper for your company.

Hughes Net is a fraud company. May 29 cancelled. Now 2 months later they took 212.00 out of my account without me knowing. They said it was for the radio transponder which is located on my roof. Hughes Net never said they wanted it back when I cancelled my internet service. And wanted to charge me over 100.00 to remove it.

My concern was the routine buffering we experienced when attempting to stream Netflix. The associate that addressed my concerns was professional, friendly, thorough and targeted. I am currently working on the recommended video quality adjustments to see if the issue has been resolved. Thank you!

Toward the end of my call I was told that my Internet speed was at 25. Immediately after the the call I tried two speed tests each from four different speed tests checkers and none was over 5. Moving to Viasat within the week!

She was quick to help me and was very empathetic to my situation I’ve been dealing with since getting service with Hughesnet. I appreciate her for being friendly and professional during the entire call. She was quick, to the point, didn’t leave me on hold for long time.

Your agents (today was Mario **) have been great- professional, courteous, and capable- the service however is not even vaguely decent- unless you enjoy watching spinning circles. It is terrible. I have truly never in my life had a worse internet connection.

The technician was very thorough, polite, professional. He completely checked everything out and knew what to do. We were very happy with his work and would recommend him to anyone else. Our computer is working fine now. We are finding it very much faster, easier to operate. Thank you for sending someone who took the time to analyze the problem and do the repairs efficiently and effectively.

I enjoy my new service, it performs as I had hoped/expected. And the installer Brian ** performed the installation exactly as I hoped it would be done. Only dissatisfaction is that since I enrolled thru Dish network, I was hoping to have my bill bundled with my Dish bill. Was told I couldn't get that & I have to pay $5 a month to get a paper statement. You need to be more flexible for us old folks.

Hughes Net does not have it customers best interest at heart. I didn't want Hughes Net to begin with. I called AT&T for internet and TV services but somehow was given Hughes Net because it was the only provider available to me, or so I was told. The ATT installation tech who hooked up my TVs informed me that ATT does indeed provide services in my area as he was the one who installed the equipment. Fast forward to present day, I noticed on my bill that if I am experiencing financial difficulties to call customer care. I did.

I have sent multiple emails trying to find out my account number. My bill went from $60 to $90 with no explanation and I cannot view my bill online without my account number. What do I need to do to get someone to help me? Scott **

Our service is horrible. I even had a representative said he was going to credit our account because we had almost no internet at all. I go to pay my bill last night and not only did it go up more than was quoted when I had upgraded on July 1st there was no credits added. I will be switching as soon as I can find a good, strong, reliable provider. AT&T is looking like my choice at the end of this month.

Whoever they send out they are always there when they say and very nice and polite, they call when on the way, and will work as long as it takes them to get your problem solved. I would recommend Huges Net to whoever ask me how it works, I say GREAT...

I was trying to pay and found out I had a credit not a bill. The gentleman was very nice and helpful. Yes I would recommend Hughes net to my friends and family. They try hard to answer all my questions about my account.

The tech services is horrible, you can hardly understand the person on line. Their rude. And they give out wrong information. Even paying for repair service monthly. They do not send technician in timely manner. Mine 2 times out need technician out. Have to wait 4 days now.

I see in the comments the representative said he educated me— that is not the case. He didn’t have to educate me on anything. His observation was inaccurate and unacceptable. He concluded that my LAN was faulty. Well it’s been replaced already two times, along with my modem. If my equipment on any level is faulty then shame on y’all considering this has been a recurring conclusion for the third time this year. I am not a satisfied customer. I am looking forward to the next four months going by quickly so that I may terminate this ridiculous, one sided relationship. One sided being that I pay my bill faithfully and on time, only to get slow service during off peak times and in good weather.

Your rep was very polite, wore his mask, and was very knowledgeable. It was very hot the day of the installation and he still worked thru it with a smile. He is a person you can be proud to send out to represent you.

My experience has been an eye opener. I am satisfied with the technician's professionalism. He was very thorough and answered all my questions. Hughes Net kept me well informed via email. I’m glad I made the right decision. Thank you. I appreciate it.

Very friendly and helpful staff! Helped me get to the right place to pay for the services that were behind. I will continue to keep Hughesnet even though the internet speed is not as fast as we would like it to be.

The installer was polite, efficient & competent. I wasn’t informed about where he was going to put the wiring & was surprised at the placement. It is working relatively well, but am surprised at the interruption of pre-recorded videos. Otherwise the service seems to be fine. It has only been a week so am hoping the service will continue to be stable.

When your choices are DSL or Hughes Net, you pick Hughes Net. It works pretty good as long as there isn’t a storm passing through. Satellite would be an eyesore if we lived in an HOA. But if we lived in an HOA we would have Internet better than the early 2000s????

She Was Very Helpful And Nice. Walked us thru activation. We would not have been able to do it on our own. She was very patient with us. We are not that great at technology. It was not as easy to do as I was told on the phone when we ordered it...

Lost signal while on the internet. My testing showed that there was no signal reaching my computer. A call to HughesNet service proved that I was correct and my modem needed to be reset from the terminating end. That was and problem was resolved for one and one half days. Another call and another reset and everything is ok now.

Buffering does happen but not often! What the hell, give them a try. Love the business plan!

Application experience was POOR, as it took 3 hours on the phone and then we had no less than three installation appointments and two sets of charges for installation. Installation was flawless, but office support is abysmal. I hope the service is better.

It is still too soon to tell about the service. For 3 days it has been OK. During a thunderstorm there was no service, but I guess that was caused by the storm. It soon came back. I will be able to tell you more in a week or two.

Signal lost frequently most of the time when is overcast or raining. My house requires a booster and the company don't sent to PR. We want to buy the modem but now we can't because we have to do in the first moment.

I'm thankful that HughesNet can provide us the internet that we need in our area when no one else get us connected. The price is fair, I just wish that Hughes can go with unlimited wifi, having the gbs goes out fast and the more gbs you get the more it cost again. Other than that I love it. Thank you again.

My experience with HuguesNet has been satisfactory as far as local channels/stations that are provided and available. My recent experience with other programs such as Disney+ and HBO max is very unreliable. For the amount of money I pay for this service I feel I should be able to view these stations as well as I am able to view my general channels. Expecially because I pay extra for them. Now, I will have to opt out of Disney+ and HBO max due to this troublesome experience. The price for this service keeps going up on almost monthly basics. And for a retired senior person on a fixed income it's geting pretty expensive. In these days of Covid, TV is about the only entertainment I have.

I called about the bill. When I signed up a year ago. The price was $59.99+$7.95 for ins. Then it jumped to $85! Being retired & on a fixed income, that would not work. Called in & Allen, helped me. Got the bill down where I could afford it. & that I should call every 3 mos. to check on a promotion. I certainly will do that. And I will tell all my family, what good service, I received.

System works great in rural location. Takes a little getting used to the delay in contacting the satellite but it works well after that. Fast and stays connected. Out performs any other system we have tried. Definitely would recommend it to other rural homes.

I have been told that Hughes Net internet is not compatible with the Nest cameras. This was brought to our attention on 7302020. Here are a few of the case numbers **. Once again when we connect installed internet and camera we were told there's no problem. This is incorrect. Please contact me. Thank you.

We have had great service. It has been exactly what our family needed. The only time we have any problems is during storms which is understandable. We are able it use all our devices. Install was easy and did not take much time at all.

Happy cause we have service now just satisfy we have access! Wished it was faster but understand high traffic in the evening! Especially with this pandemic student are at home doing online classes! Also wished there was a discount for student that are going online classes!

Very slow. It takes a long time to open any websites with Hughes Net. Download speed is 9.22 Mbps, upload speed is 3.54 Mbps. Download speed was advertised by Hughes Net as 25 Mbps. My speed is less than half the advertised rate.

Regular internet is working fine, but now we have lost our Wi-Fi calling ability for our cell phones! We are finding out after the fact that satellite is not good for Wi-Fi calling. Why wasn't this mentioned during set up? Aren't most satellite customers rural customers who depend on Wi-Fi calling?

Disappointed in the speed but happy to have internet, also would like to have internet and TV with just one provider rather than TV with DirecTv and internet with Hughes. If cable wasn't so expensive to get in my location I would have chosen cable for TV and internet.

Due to a death we needed to change our Hughes service from my father in law to my husband on a summer house. When I spoke Hughes I was clear that there would be a TV and 3 or 4 phones. We had a very tight schedule for setting it up. (They insisted on replacing all hardware even though it was less than 1 year since it was installed). I was assured there would be no problem getting someone over to the island on that Saturday to reinstall new hardware.

Cannot not watch a steaming video on my television set and the internet connection is way too slow. Too slow. Way too slow and not fast enough connections for poor service. Both streaming and internet connection is lousy. This service is not worth the money to spend on dough. Slow service.

We had great success with the techs. Listened to our desires, suggested alternatives and worked to accomplish the best alternative... No issues at all... Would call them again. Came up with the best overall tech solution for us and no heavy handed selling of products.

It was great for 2 days. Now is just so slow. Still cant download a movie. Been like this for 1 year and an a half. Very frustrating. Cant change until Feb next year. Not fair to pay high prices and it doesn't work...

It took 4 days & 3 calls to get an upgrade of service. If I were running a business that people wanted to pay more money, I would be quicker to return a phone call. The customer service people that I spoke to were fine, but not authorized to fulfill my request.

It was a very easy transition from our previous cable company to satellite coverage. The technician they sent out was very knowledgeable, and explained every step of the project, from where the dishes would be located, to where the final phone lines would connect inside our office area. Fantastic customer service!

Our installer was great. He was a 5 STAR. But I have had the service for only a week, only using it for my work computer emails, and documents. I don't watch videos, or anything like that and I am getting disconnected from the internet several times a day. It is frustrating. As I am trying to submit this form I got a message that I am no longer connected to the internet.

We have receive excellent service from HughesNet even if we forget to pay on time. Customer service is excellent and we always get our service back on as soon as we end the call. Thank you for your support and service.

I was very happy with the installation men. They were friendly and I was not scared to have them there. They were quick. I liked that The only thing that bothers me is that I got HughesNet to watch Netflix and on demand on my dish service. After the install I found out from your customer service that live streaming does not work well with internet service so I am not able to watch on demand or Netflix without them buffering. It is frustrating to have to watch it buffer every couple of minutes. I don't have a computer. I just wanted it for TV. I don't have kids. So watching my tv is my entertainment.

We are happy to have the internet but, gosh, is it slow. We only use 1 device at a time and even so we still spend so much time buffering and the sound sputtering. For what this costs us each month I guess we don't deserve better speeds and the elimination of throttling.

Great service and quick response when wifi was down. Eddy, tech, was super knowledgeable and friendly. Eddy worked in a downpour to remedy the problem and get the dish realigned with the new modem. I would recommend HughesNet to those in the area wanting quality internet and high speed.

I pay my payment online. I have to pay an extra $5.00 a month for a paper copy because I don't want it taken out automatically. I think this is ridiculous for ones that only get paid once a month and should NOT be charged that fee.. It should be taken off and made available to pay online without the automatic pay out of your account...

Live in rural area, 3Mbps DSL is the only internet service available. I work from home in IT use WebEx, download large files (PPT, etc), email, websites, VPN sites. Signed up for HughesNet 5G services, convinced me to get business plan for static IP and for other reasons. HughesNet service was slower than my DSL services from day 1. (Kept DSL service until I could validate HughesNet.) Called support, they installed new cables, modem and receiver, no better. (Installer told me they have satellite performance issues due to all the people working from home because of COVID-19 - tech services denied this.) Called to cancel service within 30 day window, they wanted to do a Forest Range test but too cloudy.

I asked that the billing date be moved to the first of the month. The customer representative was very courteous. He spoke clearly and was easy to understand and carefully spoke to me and supervisors about change needed. I enjoyed talking to him...very helpful and kind.

I called Hughes Met Customer Service right after a storm disconnected our home Internet service. David, the Customer Service. Representative I spoke to was extremely courteous and demonstrated an excellent knowledge of the problem and managed to diagnose and resolve the problem in a very short time.

You didn't show up on the date, 8/1/2020 as scheduled, you keep me on hold for a 1/2 hour and then disconnect me when you finally do answer, I spent 4 hours trying to contact you with no satisfaction or response from you! Now I can't even register, says my info is incorrect. I'm filing a complaint with the Better Business Bureau 'cause you failed to provide and install services I paid over $500 to get!!!!

The representative promised me I would recoup the setup fees with a gift card which I have not received yet that's why I was calling customer service. She told me that I needed to seeing both of my paid statements which is impossible since you Auto draft but she did not have a solution for that. I just want my gift card as promised. You get your money as promised.

Couldn’t really understand person English! Went through different stuff for a hour and a half! Still nothing resolved! Going to cancel it! Don’t recommend it to nobody! Being paying and can’t do much with this service! Really dissatisfied! Can’t play music either! For all the buffing!

Issue was explained promptly and professionally by the agent. When he was unsure the agent knew exactly where to search for an explanation. We are having trouble with the "Prime Network". It goes blank regularly and takes a long time coming back. Overall we are more than happy with HughesNet and will highly recommend the service. Thank you, Leslie and Frank

I recently upgraded to 30 gig based on your assurance that we could then stream WITHOUT buffering. Apparently your reps don't know the product or simply don't care. Buffering every minute doesn't meet anyone's expectations. Hughes Net should be cited for false advertising.

My decision to go with Hughes was worst one I have ever made. My speed is 13 which you say is allowed. I am bound by contract for ELEVEN more months to avoid cancellation fees. You can rest assured that one day after my contract anniversary you will receive my call. Hughes High Speed internet Is a joke. Hughes is even worse than Spectrum or ATT. ELEVEN more months and good riddance. Your customer relations person was terrific. It is a shame she had to apologize for the slow speed. 19 is not the reason, has been slow since day one 13 months ago. BYE BYE in ELEVEN.

The person that help me was very kind and understanding. He took time and explain everything very clearly and I would like to thank him Again because a lot of people treat the elderly very bad but he was great.

Internet, The Internet is slow. We cannot get on simple emails to Load quickly. I have spoken with several people and the problem has still not been resolved. I need a tech to come out and check the desk. Please send someone out to fix the problem.

Called many times about movies always buffering. Probably 25 times in an hr. Grandkids would come and their games would never work. I would call and they said that they up the power and it would work, but not the case. Tried of the crap!! I canceled them and now I have Hugh holes in my siding where the dish was!!! They are a horrible co.

The lady I spoke with in the change your service dept (I forgot her name) but she was wonderful .. it's not often that you get to talk with someone who was as friendly and helpful as she was .. you should give her a raise.

We had a bad storm, knocked our power out.... had to replace modem... You mailed us one... and it didn't work... Sent Phillip out to switch out modem... He was nice and kind... Wore gloves and a mask... He took back the other two modems instead of me mailing them in.

I signed up for HughesNet after a salesperson told me that it would be much superior to my 1.5 mbs DSL line. That was not the case. It was horrible and I ended up never using it as it did not function. I proceeded to call over and over for hours, being hung up on or tossed around between departments as no one wanted to help me. They either said everything looked fine to them or that I would be charged a 800$ cancelation fee. I told them I just wanted them to do the right thing and I was willing to pay for the installation and return the equipment but instead they said they would "look into it" then charged me the fee without my consent. I am absolutely appalled by this company's conduct and their fraudulent representatives not to mention them deceptively not informing me a business plan would have no return policy. Please stay away from these people. They are uncaring, unethical classic corporate culture scumbags.

Had to give one star as NO stars was not an option... I maybe have service 3 days out of any given week. Random cloud in the sky? NO service. Bird flys past dish? NO service! Tuesday? NO service! When we don’t have service we cannot use our phones as we have a booster from Verizon. Cannot stream videos or programs without buffering. Websites and apps rarely work correctly due to lack of or slow service. Completed a survey a couple of weeks ago that asked if they could contact me... They still haven’t. I have had to “re-boot” my system 3 times due to randomly losing service, and still have issues. Did I mention We have only had the service for 2 months... If we had any other option where we live we would gladly pay to get out of any contract and move to another provider.

I called HughesNet tech support on Wednesday, July 29 informing them my modem was not working and it's imperative I have connection as I work from home during COVID-19. I was PROMISED a modem would be sent UPS and tracking number in 2-3 hours. I search my Gmail the following day and no tracking number. I called, again, and Customer Service said he needed to check with his supervisor to see where tracking number is. I was informed I'd have a tracking number in 2-3 hours. After 3 hours, I called AGAIN. I was told the ticket was rejected because it wasn't correctly entered and no modem was ever shipped. I'm now PROMISED a modem is begging expedited, and the customer service person will contact me with UPS tracking number. My contract ends in 4 months. My neighbor uses Viasat. I'm DONE WITH HUGHES NET.

Customer service, or better, the lack thereof is the main reason I'm going to terminate. Look at the logs of my most recent calls and you will see long times on hold; WiFi calling doesn’t work and you can’t get in touch with the phone company directly and that means Hughes has to put you on hold while they try to reach the phone company; just dismal.

I have been surprisingly impressed by the customer service representatives. They are thoughtful, informative and extremely patient when handling calls. The call me option is outstanding. Whom or Whomevers gave the authority to offer this option to customer we are grateful.

25 mbs were promised. I have 5mbs. Installer used mock-up parts for his photos then did not install what his picture relayed. No trenching was done like promised. Made me sign even though the work was not complete. It was getting dark when he left so I said, "Go home. I expect this to fixed or you can take your stuff back." I drilled the hole into the house. I ran all the wiring and I dug in the trench all to help the guy. When he hooked it up he said it’s all good and left. We couldn’t even steam 5 seconds without a glitch. He said it’s good. He did a bogus speed test and left. He is not welcome back. I expect this fixed this service is garbage. Three speed tests all not acceptable or worth paying a dime for.

I had a great experience. My representative was very knowledgeable and patient. He answered all of my questions and solved my issues. I am happy with all of the information I received and I will continue to be your customer.

I am very well please with my services. You are the best. No problem at all. Thanks for being there for me and my family.. Thank you, Clarence **... Please keep up the good work. You are a five star company.

We moved back to Arizona in October of 2019 and made a big mistake by signing with HughesNet Internet service. From that day on, we have made numerous 1-2 hour telephone calls to tech support and any other department that would help us get better service. We struggled with this service for 9 terrible months of service. We couldn't get a signal that would last over 10 mins. Some were even shorter. I couldn't video chat with my doctor because the signal would not last. Finally I had enough and wanted OUT of HughesNet. I was sick and tired of 2+ hours of telephone calls and speaking with reps that said they would help us get better service but it ALWAYS was the same old service.

The customer service representative was able to direct me in a way that corrected the problem. We changed the internet connection from a 2G to a 5G setting which improved my download speed to my satisfaction. Please thank him for me.

The whole system sucks. We are unable to utilized the internet service, a lot of buffering, unclear video pictures and unable to load information. Since day one (June 20, 2020) we have been unable to use the system without frustration.

I suspect that Hughesnet is deliberately slowing my speed so that I'm always buffering, ALWAYS! I think that you are wanting me to upgrade the service, instead I downgraded the service. It will stay that way until I decide to disconnect! I will suggest to everyone, like Consumer Affairs, people outside on the side walk and on social media, not to have anything to do with y'all. Thank you.

After calling and waiting on hold for nearly 30 minutes, called reference an issue with autopay. Was told the automated system was down and I needed to talk to a supervisor to do it manually. Was put on hold for several more minutes and then the original person came back on reading from a script about high call volume and was then promised a supervisor would call me back "within 15 minutes." I confirmed the time line as I was having a very busy day and was assured it would be no longer than 15 minutes. Forty five minutes later the same person, not a supervisor, called and apologized and said I would now be forwarded to a supervisor. Again I was placed on hold for several minutes and the same person came back on reading from the high call volume script and saying a supervisor was not available. When I reminded her she had called me, not the other way around, she became flustered and had no explanation.

Was very happy with help. Service was very helpful, courteous, direct into the point. I am new to the system. If you’re a beginner it was very explain to me very plainly and simply. Thank you for your time. Sincerely Don

I was connected to a young lady in the Philippines who was very difficult to understand. I asked several times to speak to a customer service representative in the United States and she would not transfer my call, As a paying customer I believe if request to speak to a technician in the US my call should be transferred. At this time our service is very poor - internet freezes up and almost impossible to stream on our television. I hope you can address these issues - I would prefer a tech coming to our home - or I will have look for a new provider.