HughesNet Reviews

I was on 30 for $99.99, but I got charged like way over sometimes almost to $170!! Now that I changed to 50, I'm afraid I might be close to $250? I have 3 children on wifi Google Classroom for school. Hope I won't be buying tokens to get thru the month.

A short pleasant call have a technician here in no time! He was extremely efficient and courteous. He finished quickly, completely cleaned up the Little bit of math that he made, checked everything out in the house, wanted to make sure I was satisfied, and left! VERY SATISFIED with the service and overall quality of service. May be slightly slower than the competitors, but service is reliable!!!

It took 8 hrs. before service man arrived. I waited outside camp till he arrived. It was cold and camp is 150 feet from road. I called HughesNet 4 times and each time was told someone would be there in 15 minutes.

The Satellite service was acceptable but did blackout frequently during rain or snow. Was out more than 24 hours on 3 occasions. Was not compensated, even when we asked for some accommodation. Even without the virus, my telemedicine events and Skype events often did not stream well and did drop - forcing to re-engage. So for satellite it was okay but not above a good rating. Customer service was always above good. All staff wanted to help and were polite and professional. As a service disabled veteran, the service did not meet my needs.

Considering the cost of this service; it is slow. Streaming is unpleasant because of the constant and lengthy buffering. On top of that the service drops out constantly. Using the Web is another challenge; completing an online order; gets cut off and the information must be re-entered. If there was another WiFi service for this area; I would switch to it in an instant. Please do something to improve your service to me. Sincerely, Kenneth

Was having trouble with my internet, when I called to figure it out the rep did a excellent job trying to get it figured out! He went through everything on his end that he could and helped me check everything on my end. It took a little while but had my internet back up and running. Thank You.

Didn't expect to have to climb on roof to return equipment. Expected to return the router to close account. Risky and dangerous. I can see asking customer to return modem, but not go on roof or have to pay someone to.

When our service is up for cancellation We will No Longer USE THIS SERVICE. IT IS SO HORRIBLE. Can't even describe how SLOW this service is. Will NOT RECOMMEND IT TO ANYONE. Our grandson can't even upload his school work.

The only issue I have is that when it storms I lose connectivity. But, other than that, I am very satisfied. It's my personal internet connection separate from the family's, so the speed is decent because there aren't many devices connected to it.

This is a new account that has not been set up yet. I have made a total of four calls to customer service for questions/installation. The first two agents that I talked to were men and they were horrible. The last two agents that I talked to were women who were great to work with and they probably kept me from abandoning my interest in HughesNet.

The service is good but could be better at times it's slow or doesn't work like it should. When it storms hard I lose my internet and that's very disturbing to me. I think you can do a better job when it storms and something should be done.

My experience was good, although I am very dissatisfied with the price it cost for Hughes Net compared with other companies. I will be looking into other companies unless your price goes down. I am a senior citizen and live off a very limited income. I hope you take this comment seriously and lower your monthly cost. At least for seniors like me.

I have had Hughes Net for a couple years now. I’ve had good service & it works good. I use it for my security system and cameras. I would recommend. My regular internet is horrible, would not carry the cameras when I was away from Home. This works!

The first 2 phone calls were with someone I couldn't understand very well. The technician that came out was very nice and efficient but after he left I was having problems. Now I have no internet. Suppose to send me a new unit Monday but no internet all weekend and for some reason my old unit won't work anymore either.

I had an appoint to install Hughes Net in my new home this afternoon and when I called to confirm they said my account was canceled and was sent a refund and I had to start over. No one told me why, just that it was canceled.

When they sell you the package they never mention that there is a charge for equipment every month. Also when I signed there was no contract and after words there was. They don't tell you all the charges when selling you the package. Also when it rains no service.

I am very dissatisfied with this company. It just keeps loading. Internet is very slow. I have lost my patience. I give it a lots of months a chance. It is not worth my time. Please pick up your equipment and stop withdrawing money from my account. I want to terminate my account. Date 9/25/2020.

I opened a business account with Hughes to accommodate security cameras. At that same time, I closed my residential account. Didn't need two accounts. Hughes continued to debit from my checking for both the old, closed, residential account, and my current business account. I had called several times, and kept asking them to close the residential account, but it was not, and they kept double dipping from my account. Finally I had to cancel my debit card to prevent them from stealing more money! Then when I told them I wanted all my money back, they EVAPORATED!!! Very bad business on Hughes part???? I do not recommend them. They are not honest.

Since calling for "Help", my computer does not connect AT ALL! I am now paying for 3G where previously I paid for 2G. My husband uses the data on his phone, but there has been no improvement to my phone.

I have had your services for almost 2 years. Internet only. I don’t have a laptop and I don’t need Internet for anything in my house except Netflix, which I got so my grandkids and May could watch movies when they were here. For almost 2 years every time we got ready to watch a movie we couldn’t. I would have to call and someone work on the network to get it to work and that took hours by then my grandkids had to go to bed. Vudu try to watch Yellowstone. Every time had to reboot and reboot and reboot. Took three hours to watch an hour movie. You can look at my record. I never missed a payment. Was always on time, but I would call and they was going to send somebody out here to work on it but I would have to pay for it.

I returned their equipment. Months later they stole $217.50 from my bank account. I called them that same day and they admitted receiving their equipment. They said they were putting a credit on my account but it will be the next billing cycle before I get the money they stole back. Hours on hold, hung up on, transferred to bad numbers, countless excuses and I still can't pay my bills because they stole my money. Stay away from these criminals.

Your company has WiFi extenders and I can't benefit from It because I live in Puerto Rico and Not in Mainland even if I want to Purchase It. Please review the last call to Tech Support. The agent was very well inform. He tried to assist Me but the limitation that the company imposes makes an obstacle to improve the service. Due to the fact that I am not eligible to get a WiFi extender supported by the company. To eliminate the dead spots I have to look for other solutions like getting a WiFi Extender from other companies, that for people that are not very well informed can be a Headache or a nightmare. I believe that the company should look into this to demonstrate the good intention rooted on a well designed service, Not for Me only but for people like Me. If there are other options I would like to know, my phone is ** and my email is **. A question for You. If I have a 4g service what would be the benefit of having a 5g service??? Please Reply. Mr. **

Called 3 times. First representative gave me 1 month off. Took $125 off for the technician fee, but didn’t make note of it. Still didn’t get a appointment date. 2nd rep, hung up on me. 3rd one was no help at all.

The service is not sufficient for me to work from home as required due to COVID 19. We upgraded to your best service. It still does not work for us. Way too slow and not enough data. I must have better, stronger service to work from home as currently required. We did not anticipate this when we signed up for Hughes. We need to be released from this contract so we can get stronger service.

The tech was very helpful in resolving my issue with not being able to sign in to my online account. We've been with HughesNet for many years now and have no complaints. However, discounts should be given to long time customers just the same as new customers.

Had good contact service with customer service when needed. Was disappointed, though how my service seemed to disappear from my acct. Around 1a.m. when No one was awake to use the service. And after complaining about this nothing happened except for it to continue. Now since I moved it still continues and I have finally gotten new service. Thank you, Audrey **.

Stay away from this service. The only reason they exist and probably make money is to make via cancellation. Extremely lousy speeds and not a single plan supports working from home or a basic VPN connection.

We can or have a satellite here and I don't think I should be charged a termination fee. It is not my fault and I have a letter from the apts., stating that I can't have it. She said she cut the amount in half, but that's not fair either.

Fast & accurate service. All of my questions were quickly replied to. Also, reps instructed me how to register my account online & other ways to pay my bill every month. Akeeba ** is an excellent representative. Other than the above, I did recommend Hughesnet to my neighbors which they are enjoying.

Talked with Chris D. from AZ. Called about no internet usage the night of 9/21/20. Only had .2 left on coverage. Found out some devices had been left on for hours with no one using them. PC, TV and phone. Chris was very helpful explaining usage and how to save. Talked about and upgraded, declined at this time. I purchased 5GB to get me through till the end of monthly coverage.

Discovered I'd used all 10G of my service already by using the fire stick. Had no idea I was paying SO MUCH for SO LITTLE SERVICE. My nephew says he gets 200G for less than $40. When I asked what unlimited data would cost, was told that isn't even available!!! Increasing my service to 20G isn't going to make a whole lot of difference.

In my opinion I think Hughes Net could do better giving people, especially through the epidemic, lower prices or at least don't be so greedy with the speed byte count. The upgrades are horrible deals I believe, getting only minimal speed. On a good note, the service of installing and customer service are very helpful and welcoming, and also a good thing is when you actually have the speed bytes and haven't run out on data that it is pretty good service. Please, please try to make plans more affordable. Especially since ya'll have so many customers that have it, and are profitable company. Don't be so greedy????

Don't subscribe to Hughes service. It is the most dissatisfying product I have ever purchased. It has data caps that were not clearly advertised and the price increased after 6 months. It sucks, sucks, sucks, sucks. Did I mentioned it sucks? And their website is unusable.

I had trouble with my internet, My experience with customer service was very smooth, and the response to solve the problem was quick and excellent. I called on Friday, and technician was fixing the problem early on Monday morning. Got me on track again very fast. Sorry about my spelling. Thanks!

After 7 days and 2 technical support calls to resolve my total internet support outage has not been resolved. The technicians verified that my modem is not receiving a signal from the dish but I have to pay over $150 for a technician to troubleshoot the issue in person. Meanwhile, I am out of internet access and looking for a replacement.

The gentleman that I talked to, was very nice, explained where to look for the password. Stayed on the line, until I found it. He wanted me to log in to the new device while on the phone, but my granddaughter has a new laptop, and it was in school today. With Distance learning, we will need to use it at our home often, in the months to come!

Did not seem to understand how to fix the problem. They tried to identify the problem but could not determine what the problem seem to be and I could not follow the directions very well to repair what was causing the problem of not getting on the internet.

Internet Keeps kicking my daughter off the Internet. She’s doing her school over the laptop that the school gave her and she got to ask because she kept on getting kicked off. I really don’t appreciate that your service is terrible. I would never recommend you guys never ever.

The person I spoke to said he would fix my slow feed. Then told me to disconnect the plug on my modem so it would reset. As soon as I did the phone call disconnected. I waited for a minute, and then put the plug on my modem back in. The internet is still slow, and still constant buffering. Not happy.

The new emails that you change stink. I can't get it to work the way I want it too. Can't find print. Can't find out how to set my ending on the emails. Never know if your reply was sent. Can't tell if email was sent. Show 2 drafts of the same email. I don't like it at all.

Internet is good when we finished speaking with technicians and now right back to can’t watch a whole movie without having to wait to get connected. To watch a 2 hour movie takes 3! Makes us want to disconnect and go with Dish or DirecTV!

We signed up with Hughesnet for internet services and paid $750 for the dish and other equipment. Was told at the time of purchase that if it did not work Hughesnet would purchase back equipment at a reduced price. This is not true. After purchasing the equipment and finding out it didn't work, they refused to buy it back. Said they "stopped doing that". We were also told that their policy is not to take back the equipment after 30 days, but we were not told that at time of purchase. Nor did we get an installation receipt from the installer explaining the return policy or what equipment was installed. After the tech completed the installation of the dish, he told me the signal was strong and we were good to go. But, when I went into the house and attempted to stream a show, I got a spinning circle.

Hughes Net was not a good switch for me due to the area that i live in. I am close to the Gulf of Mexico and it picked up no signal. The monthly cost was great but it just wouldn't connect to the internet.

After Hurricane Laura calling about my internet was the last thing I was worried about. After a few weeks went by and I was able to check up on everything I remembered about my internet. Called and was easily able to get them to to hold my service until my power comes back on. They were very caring and understanding about the situation I am in with Hurricane Laura.

I called to cancel residential service. Representatives said they could fix all of my service by getting the business service. The business side was not any better. They never disconnected my residential account after hooking up the business so was being charged for both! I canceled and will not pay early termination fee, they did not hold up to their agreement.

Our wifi/internet sits and spins like it's still searching. We have a hard time watching anything because of it. There's a few that we can't watch because our internet isn't strong enough. But then we docked because we "used" our allotted time. So while we had no power for Hurricane Laura we went through our allotted time! In one day. Seems kinda funny to me.

Constant buffering watch tv. Your “non-American” service reps failed to help on 3 tries. Finally, got to 2nd level support and that lady was able to help with the problem significantly- still a very long way from good service....

Internet access was stopped and could only be reinstated if bank card debit/credit card number was sent to a number posted on a text - your Hughes worked with me and we restored those sites (e-mail, Facebook, etc,) that came with the computer - great help - I then worked with Apple and we restored all bookmarked sites. Essentially the internet access was kidnapped until help from Hughes and Apple. Thanks.

I called about slow internet and was happy with the customer service rep that helped me. He was very knowledgeable and helped me to find a way to increase my speed enough to watch movies now, instead of just spinning and spinning.

When I sign on to the internet the download takes way too long and I sit and watch the 3/4 circle spin around, for supposedly having the high speed internet it really doesn't justify me having Hughes Net. If I had known about Hughes.net I would have opted out and went with a cable company. I thought when I went with Dish I would get something better than what I have now, not a happy customer.

I called to inquire why my statement had increased $20 a month for the last several months. I was not aware that it was due to a discount for the first year of my service. The rep gave me credit for three months and to call back in Dec for an additional credit.

I am happy with the service that I received from HughesNet when I called with a technical problem. The agent resolved my issues and was very nice And friendly to talk to. I am very satisfied with everything that was done, thank you HughesNet.

I would have canceled my service years ago, if I had an option. I raised the speed, and it was worse. Paid premium price for very sad service. Even the text messaging sent better with one bar of service from provider, better than HughesNet wifi. Then to offer new customers 5G. Instead of offering it to good paying customers first. Is very poor customer service. I am so glad I was able to cancel your service.

Hughes Net is good service. They help you everyway they can. Always realizable. Highly recommend Hughes Net. They helped me two times. I was going to get my internet cut off and they helped me keep my my internet on as well. I have 4 kids doing at home schooling and it helps so much.

Always had poor connection even when the WiFi bars were 3+ and the test site said we should have good service. It would take two hours to watch a thirty minute episode of a show on Netflix/Hulu/YouTube. Twenty minutes to watch a four minute Facebook video. The only good thing about the company is their customer service. They send people out to fix things at a good rate and work with you on returning your supplies.

I highly recommend HughesNet to folks who live in certain remote areas. Customer service is excellent and have always helped me with any issues that has arisen with my service. Installation was a simple process and we were cruising online in no time. My only complaint would be the lag or buffer that occurs with satellite internet but that cannot really be helped. After all there is a satellite in orbit around 23,000 miles or so, there's going to be some lag. Just be thankful you have internet wherever you are.

Hughes Net fits all of my needs for an internet company with no hassles. Easy and always works as it is quite dependable. I have recommended this company every time that I am asked how I like my internet connection.

Called customer service because of slow upload speeds and inability to view video without frequent buffering. Several changes were made to the modem settings that helped a little. But didn't completely correct the problem. Didn't bother to call back, because I wasn't convinced that any further changes would address the situation.

We were very satisfied with the Technician that finally arrived near the end of August, and the fact that he went thru the system expertly and the problem was resolved so we now have internet again. We were very dissatisfied with the experience we went thru for 2 months of endless phone calls we made from Las Vegas with long waiting, holding on line, being transferred from one person to another & one Dept. to another explaining our problem and needing a technician to come out to get us up and running again. It took numerous calls and literally hours repeating our problem to various people and with multiple disconnections. Finally, someone cared and knew what had to be done to get us some service. Thank you for that... Gary and Carolyn **

Installation went very well. Later I called and promptly received answers with explanations. Web access works well. The fact that access remains steady (my previous service had many temporary losses of connection) is even more important to me than the speed (which is very good).

Modem failed, (replaced) initial installation errors were corrected. I was told that I will be credited for the time wifi was down. However, when loss of service is due to equipment failure I dont think I should have to pay for a service call.

We can't watch Netflix, we can't play the Xbox for games, this internet is trash and does not work at all. This is crap company. I don't know y'all can even claim to have "high speed" internet. It's a joke.

Since we have had Hughes it has been horrible. It doesn’t work half the time. They have sent someone out to work on it and a few days later it goes out again so we are not happy with the service. Would like to not have the service. Wish we would not have used Hughes Net.

Most of the time I have to turn off WiFi so I can load something off of my cell data. The app doesn’t even show I’m using any data. I was better off without HughesNet. At least I didn’t have to pay more.

The service I receive from HughesNet is Great! As well as the Customer service.. Even the Chat service is Great. All the questions that I have had since starting this service have been answered in a timely manner. In short BEATS CELL Phone service.

Called tech support when network was essentially unusable. Your agent was very knowledgeable and an efficient troubleshooter. After working with him for a while the performance increase allowed me to complete my tasks. We were very pleased.

Service guy showed up on time and fixed the issue fast with the dish. He was very professional and took pride in getting the job done correctly. I am very pleased with how quickly the issue of the internet being down was resolved by the service tech and Hughesnet in general.

I had a difficult time getting the chat agent to understand my problem. After several times at explaining the problem the chat agent finally understood my problem and was able to assist me in solving the problem. The chat agent also kept referring to me as a Ms. When I'm a Mr.

Having a landline wasn't a possibility in my rural location, so I am very happy that the internet phone has solved my safety issue. Installation was super easy for me. When the phone started right up, with smoke all around me from our recent fires, I felt instant relief.

I was working from home and connected to my work by way of VPN. Connection speed was bad at best. Agent was courteous and knowledgeable and explained that working remotely via VPN isn’t good with HughesNet. I wish this wasn’t the case as internet options are few given our location.

The internet is decent but sometimes it just goes out while I am working and then a lot of times it is really slow and by the service being slow I get behind on submitting my work on time because it takes longer than usual to pull up.

We called several times this summer for service. Each time it was taken care of, but it takes so long to get service. Last service call the tech spliced our underground cable. Hopefully that splice will not cause problems with water and dampness getting into the wire.

I can’t say enough about the young lady that answered the phone in customer service. She was, polite, friendly, knowledgeable and exhibited a willingness to help. She troubleshot my probably immediately had the solution ion and it was solved.

Bad and slow connection. But help is good. They work with me time troubles too. I'm happy with that. Service call good they check my data and replace things not working in good manner of time. That good. So customer service great.

I wasn't aware that the phone system would be so bad. First of all, I wanted my existing phone no. Nobody told me it would be changed unless I asked. The reception is terrible. On some calls there's lots of static and the delay in the conversation is maddening. Sometimes the phone rings once -- that's it! Nobody is there.

Signal is poor and transmission is slow loading, doesn't work during even normal rain storms and not at all for heavy rain. It is too expensive. Haven't gone through a winter yet but I anticipate it having worse reception with really slow downloads.

Where nothing else is available, HughesNet is a great option. Download speeds are impressive, allowing streaming video even when speeds are degraded after I use up my monthly quota. Customer service is decent, they allow up to six months vacation per year (no fees for recurring service during that time). I even use it for voice communications (Google Voice), since I have no cell service at home. The unavoidable satellite delay and slower upload speeds make voice and interactive video (like Zoom and Skype) less than great, but way better than nothing.

My credit card had fraud charged on it and it had to be cancelled. I did not remember to inform you and instead of cancelling me you sent a notice to contact you. The person I talked with was very courteous and changed to my new card. It was a nice experience. Thanks.

I am very unhappy with the latency issues with satellite internet. If I could opt out of my 2 year contract after 1 month I WOULD!!! But I am locked in for 2 years and guess what, I will not be using your service after the 15th of this month and I will refer everyone I speak with AWAY from HughesNet for the reason that once installed if you're not happy with the service you're stuck in your contract.

Rep Joshua ** was beyond fantastic... professional...concerning and understanding my frustration...resolved my problems and we are happy and satisfied once again...Issues addressed, concerns resolved and restored faith with Hughes Network...Gave us a courtesy discount on next month's bill....Will continue to recommend to neighbors...family and friends.

Service tech was excellent! He was early to the appointment, diagnosed problem, had replacement with him, adjusted our dish, wore a mask, was polite, and seemed a good guy. Turned out he was the same tech who installed our original equipment eight years ago.

We live in a very rural area so we didnt have many choices for internet. I found Hughes Net and very surprised at how inexpensive it was. My neighbors went with a different company and pay double what I do. It works really well too.

I need to postpone my service for as long as the U.S./Canada border is closed. I live in Canada and this is a second home. I will not have access for as long as the border is closed. I am looking forward to the end of this ordeal. Thanks for your help.

Not really happy with speed, Hughes reset and was fine for couple days and right back to crawl. Takes a while to load webpages and email. Not sure what has to be done to get more speed, any suggestions appreciated. Thanks for input.

The issues I have you can do nothing about. Any kind of weather knocks it out. Live streaming is slower than I remember dial up being. Certain times of the day I cannot watch videos due to the activity level. I cannot do a work-from-home job so a vast amount of jobs are not accessible and I need a job badly. As I said nothing you can do about any of that. It is what it is.

Travis ** was able to help me pay my bill in advance when the day before I was told it could not be done. Thank you sir! I appreciated your help since I haD to wait on hold awhile prior to being connected with you, and the previous day I was told I'd have to be connected to a supervisor and would have to wait extra time.

When I signed up to receive service it was with DirecTV when they had a package with HughesNet. April 2019 & when I signed up I was told about the cancellation fee with DirecTV but not with HughesNet. I've had the worst experience with both companies. Now I want to cancel and I was just informed about the cancellation fee. That is unacceptable. I am on a fixed income and now I have to pay $175 that I do not have to get out of this service that I thought was going to be reasonable. I will make sure to tell everyone and anyone the problems that I dealt with having HughesNet.

Unable to get online. Tech came to house for which I pay extra Monthly and still had to pay for them to come. Then when I called back due to not working, on phone for 1.5 hours with them and still intermittent service as before. Asked for some kind of credit due to not having internet and was told they had a promo for 6 mo with again another contract. My contract is up & I definitely don’t want another with Hughes Net!!

Need outlet closer to devices. Install tech has router 30 ft away. Voiced my concern with distance but install tech said is just to put it by satellite and single would be same. Hard to access lan with cat5 w/o going across dining and living room. Support Rep wouldn't give appt. Went on about speed cap and throttle. I know about those, retired network engineer. Salesman told me I would have at least 10 mbps on throttle, but found that was not true on 3 mbps. Now mainly everything buffers. LAN connection does help with better reception and at times decreasing buffering. Rep wouldn't give appt because of cap. Told me to buy more tokens. Unreal and very sad. It is about the money, not the quality of service or product. I want the router closet to all the devices instead of other side of room where there are none.

My experience with the technician was very pleasant and very helpful, knowledgeable. I would recommend Hughes to all my family and friends. The person I spoke to today helped me to understand my bill a little more and it’s nice that she took her time and made sure I understood it.

Attempted to get this resolved a week ago and no progress. Still getting a not secure msg when opening email. Lifelock installed on laptop and no indication of a problem from Lifelock. Other than this problem I have been pretty satisfied with Hughes Net service. Service has improved quite a lot since getting this service years ago. Appreciate a resolution to this problem with email. Thank you.

Everything went well???? Thank you. The person that came was very nice and respectable, did a great job, I enjoy my internet, the winds from hurricane Laura turn the pole the dish was on. Enjoy your day and have a blessed day.

Hughes doesn't deliver a product that works and holds the handcuffs on with a very poor product and service.. Latency is so high I can't even handle the simplest of functions of checking emails and small PDF files. They've tried to correct my problem and had numerous techs out and they all say nothing can be done and when I want to cancel, well you have to pay for that. Oh and another thing....after a few tech calls and the highest tier support, they tell me I'm not even on the new satellite which was what they sold me on.

I'm very happy with the associate that fixed my problem with emails. Very friendly and helpful. It was nice to have such friendly and courteous young man with patience to help and old lady that has trouble with computers..

A gentleman asked me a number of questions and what I thought should be done about it. He was very kind, patient, and thorough. He took his time and was very knowledgeable. I am always impressed with the training your people exhibit, you are doing a great job. I used to be a trainer so I really appreciate this. Thank you. Judy **.

We were to get more credits promised by you & never got them yet? Your men picked up all your equipment in June. We have not have had your service since that! And on top of that we got a withdrawal September 19th for $212.

In its day my Hughes Net connection was great. It replaced dialup internet service. Now I have fiber optics connection through another carrier, and it's my current great service provider. New technologies arise.

It was indeed a wonderful experience, though a unpleasant situation... I had to call concerning equipment send back procedure (the sad). The (wonderful), was the Prompt, Professional and Cordial Customer Service Rendered By Associate Mrs. **... An asset to indeed to the Company...!

Fast friendly service. The agent was very knowledgeable and helped me. Was very kind and understanding. Explained what he was doing to resolve the issue and did just that then sent me an email to let me know in writing what he did.

I called to get my Internet and phone turned on without a resolution. Waste of my time and HughesNet CS time too. I cancelled my bank card due to a hacking. I paid my bill online to HughesNet, 150$. My bank said that it was received on 9/9/20 by HughesNet. But because your CS cannot see the payment, they can't turn on my Internet service. Too bad there's no person in your entire company who can verify the payment I made. Wild, considering how difficult it is to launch a rocket into orbit for satellite services.

We have no phone service, technician that was here did not say one word about us losing phone service, we need someone TODAY to get back out here and get phone service to **, my husband has chronic health issues and we have to have the phone, please send him back, ASAP.

I called because I'm having problems with the speed of my internet. Spoke with tech support and he had me unplug my modem and plug it back to see if that will work which it didn't. Then he asked me to unplug it again and wait a few minutes..I later got frustrated and ask if he can just schedule someone to come by to check it out...He told me it will cost 250.00...so I said forget it. I will cancel my service next month and will sign up with Spectrum since I hear it's a better and faster internet provider with experienced technicians.

Was on hold for 40 minutes, get through only to be disconnected, call back and was told to press change me 123 to reset password, didn’t work, been a customer for 3 years, you can do better with customer service on phone, **.

My children cannot use the HughesNet for virtual schooling, I have literally had to get hotspots from the school so they can attend class at Fairview Elementary and Middle School. I cannot use it to do Zoom sessions at PSU, or to teach my virtual courses at PSU. Not working.

I am happy with service. Only wish there were lower prices and faster speeds. Even though there is a long wait customer service is always good, they always solve my issues. The company seems willing to work with customers. Overall it’s a good internet service. I would recommend this service to family and friends.

This is at least the 5th time we have had to call because we were charged by Autopay. I pay each time by your online site. DO NOT WANT AUTOPAY FOR MY ACCOUNT AT ALL- EVER. If I have to call again, I will go with another company.

Called to pay bill. Talked with a Mr. ** which he couldn't answer. He did not answer adequate. I was on hold over 20 minutes total. Then connected to a Casandra. Very professional. Very helpful. Problems in the past have never been taken care of. The staff could learn a thing or 2 from Casandra (Texas). She needs a raise or promotion.

Hello, I contacted Hughes for service on my account. The person I spoke to was very helpful and courteous and answered all of my questions. Thank you very much for your great service during this difficult time.

Not sure what happened but I was without internet for about a month. Despite new 2 routers it ended up being the router. The first tech visit was a complete disappointment. I understand the repair technicians are contracted out and although Hughesnet tried to help there was no response from them. The Help Desk was very cooperative working with me to correct my bill for that time period.

Customer Service handled my phone call with great care and even called back to verify service had been taken care of. Technician showed up on time, was courteous and efficient. He removed the dish as a courtesy when asked. Thank you!

I Don't like that the Station changes Channels when it's recording another program, the program I'm watching goes off and plays the one being recorded. Why does it need to do that???? Just record the program and not bother me with all the pop ups and notices. And when I stop recording a program that I'm no longer interested in I can't stop it. And I prefer to have the tv come on to the same channel it was on when I turned it off.

I enjoy this company as you guys are the only company that worked in my area and the speed is great. When needed to talk to customer service they have always been great and were able to satisfy my needs plus more. I would recommend this company however I do wish I wasn't paying quite as much but overall I am completely satisfied with Hughes Net. I have nothing but good things to say about you guys. Thank you for providing me exceptional service. I look forward to being a customer for several years to come.

Reception was slow but acceptable to work from home at first 5 months right after purchase, at least could work daily but at slow poor speed with gaps and drops of WiFi. But since school started in August my connection disappeared altogether and service gives me runaround and excuses like the fires in California are causing no connection for me in West Virginia?

I needed to have faster internet speeds than my current provider offered so I reviewed Hughesnet's claims at 25 meg download and 3 meg upload speeds and decided to take the plunge. In actuality, Hughesnet under-performed my current DSL provider that operates at 760 Kbps/128Kbps in terms of screen to screen transition and page loading and execution. I tried streaming videos and they loaded very slowly, buffered a lot and I got messages like: "your internet network is unstable". I tried Zoom calls and got the same "instability" messages and was told by participants that my feed was distorted and breaking up a lot. Even my emails took way too much time to present.

I cannot receive a continuous feed from my live church virtual stream, it goes a few seconds stops, for a few beats then starts where it left off. Also, if I am tuning into a movie on Turner Classic Movies and it has already started, so when I follow the suggestion to go back to the beginning it tries to go back the says I cannot because I do not have to correct set up to do that. It worked when I had AT&T as was told when I signed up with Hughes that Hughes outperformed AT&T. But to watch my church service live or movies from the beginning I have yet to see how Hughes outperforms what I had before.

Wonderful customer service representatives. Highly recommend for less rural areas of service. Satellite dish required service is less reliable with mountain & tree interference. The company does try to make things right with their clients. More transparency regarding service charges and timelines would be appreciated. An overall great company. They just need to have improved weather friendly equipment for the four season states.

My internet went down. The tech walked me through several options until my internet was restored. She advised me to use the same procedure first, if my internet was interrupted. She then described different scenarios, and the appropriate solutions. She was very courteous, and informative.

I'm disappointed that HughesNet still has not increased the data to unlimited. With Covid-19 we have church services on-line. Also, many things need to be ordered on-line to keep people separate from one another. We only have 5 gigs of data a month, with another 5 gigs (free) at a time when we cannot be at the computer. Also, we have times when we cannot get into the internet.

There is no option to make a monthly payment (online). You need to give a cc (where I have to make a service charge/fee) or allow monthly debits to your checking account automatically. Why can't a customer make monthly payments themself online? (rhetorical question).

So much better than ATT DSL. Would love to have had the modem placed more centrally within our home to ensure coverage. HughesNet internet service is highly improved speed, upload, download and able to stream for the first time in six years!

Installer arrived at 8am yesterday. Install took about 2 hrs after issue trying to activate phone service due to improper information on Hughes part. Told could only set-up 2 items? "NO" TV's? Not even 1? Phone set-up install counted as 1 so only other item done was new iMac Desktop. No explanation or manual or anything except go online, register account. I could PORT my existing Phone Number and Keep it.... Did and told after request UNABLE? As for Internet/WiFi not told both 2.4 or 5 Network options? Called Support to find out which to use? Calls started at 10 am and did not end until after 5 pm!

The charges are still in collections and haven’t been removed from there. Also the other charges haven’t been taken off my account as I was promised ever since I started calling. This has been going on since August 29th 2020 and still no internet. I can’t get my work done, I can’t keep doing this. Give us 24 hours every time I call. Your company added charges that shouldn’t be on my account. My service never reset after I paid in August and you haven’t been able to fix it but you did turn it over to collections against me. Also on the 4th a lady was very rude. Told me I should pay my bill and gave me the collections number then my service would be restored and hung up on me. I called back. Another gentleman tried to help me and still 24 hours later after his supervisor promised the charges would be taken care of they are still there and no service. I just can’t no more. This is ridiculous. I have never had so many problems and treated so rudely.

Internet is almost always slow, seldom can we stream on TV without buffering. We lose the internet often, sometimes we can only get the internet if we are next to router. Almost every other day I have to reset my booster. I shouldn't need a booster being only 30 feet from the router. We had immeasurably better service before we upgraded to Gen-5.

I was behind and she caught me up forgiving a month behind. I rely on the internet. I am in a rural area and it is a lifesaver. I have been a customer for over 10 years and I have never had a problem.

We have not had service for 5 days. And I have been hung up on 4 times trying to speak with a tech. So my husband can set for a tech to come to our home. I have 3 kids that do virtual learning that are 1 week behind.

We recently requested deactivation to our service. And 24 hours later, it still had not been reactivated. We had guests staying who were terribly inconvenienced by not having any service. It cost us a paying customer. If we could, we would quit having you.

I have had HughesNet for a long time now under contract of course. I never have had any internet. My laptop can’t even be used and even my phone will tell me no internet detected. I have called customer service several times about every 3 or 4 months only to get nowhere. This is the service I pay for? That’s not what I was told when I ordered it. I am under contract so if I am not getting what I was told I would get and y’all are getting paid each month would that not be STEALING. I am sick of HughesNet by far . As soon as my contract runs out I am done with HughesNet I can assure you. Thanks for stealing about 2000 from me.

A couple days ago I called Hughes Net and spoke to one of the nicest reps. I felt so valued as a customer and feel the rep went above and beyond to ensure that I left the phone conversation as a happy customer. Thank you Hughes Net.

I had to disconnect my service due to family matters. I returned my tower and box as instructed. However, somehow, miscommunication occurred and I was charged the $214.00 for box and tower. After speaking with the representative and assuring him that the equipment had been returned, he corrected my account and I was not charged. Thank you for having professional team and knowledgeable staff.

I have called twice in the past week trying to get help. I have such a slow signal that I cannot even log onto Hughes Net and surf internet on my phone. I have recently bought a fire stick, cannot watch a single thing on it. Cannot use my laptop. Twice someone was going to call me back. Neither have done so! I need help here!!! Only giving one star because it wouldn’t allow zero stars.

The wifi provided by our Hughes Net internet service is not any faster than the 4G Verizon Service that we started off with. I was told that it would be much faster but it is NOT! We have enjoyed some Netflix TV, which we had been afraid to try before.

My internet was saying that almost all the sites could not be reached. I called and talked to a representative who searched into the matter and informed me of a technical issue, and that it would be resolved shortly, which it was. The rep. was courteous, helpful and knowledgable.

I have had 2 appointments now for my installation and the first time I got a text an hour after the appointment time saying they had to reschedule. The second appointment I didn’t get a thing. They just didn’t show up!!!! I have lost 2 days worth of work now and will lose more due to it not getting installed!!!

Just bought a replacement desk computer thinking that the reason my old one wasn't working because of its age. It is frustrating to use Hughes Net because it is quite slow. Called to have the satellite adjusted so reception would be better. It isn't.

When my Internet seemed painfully slow, I called HughesNet Customer Service. The representative explained that I had exceeded the data level, but he was quick to offer and immediate solution to my problem. He provided an almost instantaneous boost to get me back on track, suggested to correct the problem in the future to increase the data level going forward. Since then, I've been very happy and no further problems have made working online trouble free.

This has been an awful experience from the very beginning!! And continues to be!! I tried calling customer service again twice today and now I get no answer! In the past, to help ease the pain, a promo has been applied to my account. I don't know what else to do now but contact the Better Business Bureau at this point. Do you want to do anything to resolve this? I look forward to hearing from you.

Everything is fine. I am very happy with the service you are providing. I have had no issues with the service or price. Any issue I have had you have been able to settle it quickly and accurately. Thank you.

I needed help with where to find the Wi-Fi Password to get my Smart Phone on the Internet. Your agent was very helpful in getting this for me. I didn't realize it was also on the back of the modem. Hughes Net has always been there for me when I needed them.

I have been with Hughes Net about 7 years now. The old saying goes that you get what you pay for, a little bit more expensive but we'll worth it! Cannot be beaten by any other provider. They well deserve a five star rating!

The only problems that I have to report is the speed. My Internet speed is real slow and the price hike. I was paying 62.50 a Month and was told I will be paying 77.38 for the remaining 12 Months. I am a retired Senior Citizen and this price hike hurts. But otherwise when there's a problem with the service they will send a technician out as soon as possible although there's a service call. Otherwise I am very satisfied with the service and as of now I have intentions of renewing.

I've been with Hughes Net for three months. Haven't been able to watch a movie entirely or without major distractions if I get on at all. This is the eighth time I have contacted you. Meanwhile you keep charging me full price. Really people!!! Fix this!!!!

Internet not strong enough and too expensive to upgrade. I have grandchildren that need this for schooling. Nor powerful enough to run my TV. It can't handle all the devices that I have hooked up therefore your service isn't suitable for my needs.

I got the internet service for my 11 year old son only to have him do his online school work. That's the main reason. It seems most times, he's trying to get online & he has to wait & try again. Most of the time, the service would be slow. I wish it would be faster.

I had to go through quite a few people, but finally referred to the expert team. A week later I received a call back with an answer to the problem. They'll be out Mon to replace my equipment. The last gentleman I spoke to was very nice, patient, and VERY smart. I was very close to changing companies, but the man last night changed my mind. He deserves a raise!

Have had only a few problems and were fixed while on the phone. Reps are great. And I got a discount for being on a fixed income. It’s gone off now but I figure if I ask I would receive another discount. They have put a line in for internet service. Was asked would I change told them no. They said it would be cheaper.

HughesNet is the only internet I can get. It is expensive and even at 5G speed it can be slow. Local service providers are very difficult to reach. The internet phone has a lot of outrage time or a lot of static.

I can't say I'm unhappy with our service but I'm not thrilled with it either. It takes quite a few minutes to be able to log on and then sometimes the speed is too slow and we freeze. I'm not blaming HughesNet directly, but I think it's a sad state of affairs when you choose to live in the country but can't get high speed internet. People in the cities shouldn't be the only ones who get it.

That it is the very best service anyone could ever ever imagine. They are very very good. I stalkers and gray equipment and excellent service. They are always there for you. I would have no other service. No matter argue price is great.

Service is not dependable. It just shuts down and does not work. Internet service will not operate video door bell. I have contacted customer service, and tried HughesNet WiFi booster, ran speed test, speeds were higher without booster. Many times I have run speed test and can’t it tells me to check internet connection.

Total dissatisfaction with Hughes Net. From day one I could not get enough power to watch one TV show. Extensive Time on the phone but no help. I intend to disconnect and with all that has happened with HN - I think you should be paying me instead of the other way around. My disconnect will be less than 2 weeks after install.