HughesNet Reviews

I pay for 25mb download service that has been costing me $90 per month. My first call to Hughes was on the 24th or 25th of May when we got to our second home for the first time in 3 months. My download speed was under 2mb with no data usage. We were back up in June and it was slow again. When we came up on July 24th it was the same thing. This time they said they would send a technician out on August 7th. The technician realigned the antenna and grudgingly replaced the modem. We had 25mb down and 3 mb up that night and when we left the next day.

I have no issues with the service. Will start working from home within the next week or so. The installer was very friendly and very knowledgeable on what my needs were and showing me on what needs to be done.

I changed my internet to Hughes, getting an appointment for two days later. When the tech was running late that day, Hughes called me to let me know with new estimated time. Since this is during covid-19, I was concerned about a stranger in the house. I asked for him to wear a mask and he did (one that I provided). I was up and running in a reasonable time.

Technician was courteous, knowledgeable, and was quick. Technician was quiet, wore mask, abided Covid 19 guidelines. He also called me and came a day early which I appreciated very much. It was very hot out and tech worked under very hot conditions.

Everything going great so far. Thanks for serving my community. Will recommend services to my neighbors. Will be looking forward for more deals and promotions from your company. My service is moving very fast and I appreciate that very much. The experience have been outstanding and will continue to use your company. Thanks again for everything your company does for the city that I live in.

Agent did good job in helping me with problem. Just don't feel it's fair to charge $5 to have a paper bill mailed to me. I still like paying by check as I'm an old individual and comfortable paying like that. Don't like to use credit card.

Very respectful, timely coming to install, have up to date calls to let me know the progress of them getting here. Made sure everything worked. Before they left took all materials with them and cleaned up along the way. From the time I called to order to time of installation was less than 24 hours! Service seems to do well even in our rural area.

First I did speak to a person who I think was in US and spoke clearly. Installation was local and on time. So far all is good. Satellite is certainly not as fast as land line but Netflix working and computer working fine. A little patience helps. I dread calling them since I expect overseas customer service and that is unpleasant. I didn’t have a choice about going with Hughes and hadn’t heard good things, but so far so good.

He kept us informed and made sure everything was set up correctly and answered all our questions. Very courteous. He made sure all our devices were connected as well. We were well pleased and satisfied with his expertise. The service is working well for us and we are now enjoying our new internet service.

Still having buffing problem with receiving programs. Techs have been helpful when I have call concerning problems. Had up my data, however, receiving hasn’t been any better. Buffing occur during day as well as evening. Wasn’t this bad when first put in.

Thank you Mr. **. Sorry if I spell your name wrong. you are a awesome guy. please keep up the good work. very respectful, understanding, helpful, considerate, and not judgemental. you are superb in customer service. thanks for being awesome. Talisha **???? I wish all of my customer service was as good as you but I always get great customer service with Hughesnet. You're just awesome.

Not happy with connection when there's a storm or hard rain. Also could be unlimited data plans. Always have to wait up to an hour before reconnection. Since remotely working from this is frustrating. This issue could be improved immensely in areas like mine.

Wifi very, very slow the reception all that great, I need better reception. I don’t if it’s the satellite not receiving. I need help with this. How can I get better reception? Sometimes I don’t get any reception at all. Who can I contact?

I was told I was going to be able to at least connect 3 devices end up that only 1 device will work and very very slow and I had to make a contract for that. What a shame plus the amount of money I have to pay for that is just ridiculous but I guess there nothing to do now. I will never recommend you.

I'm very pleased with everything to do with sales and installation of HughesNet service. The sale was easy, not pushy. Installation was quick and very professional. And so far service is fast. I never thought I'd be able to have internet where I live.

Requested information regarding recent purchase of 3 GB token. Response very efficient and informative per email, but had to wait over 30 minutes for chat and phone alternatives were not appropriate. It is nice to view remaining token data on my account to see where I stand on data processing.

On 8/18/20 I had internet installed at my home. Upon completion of the installation my Internet still wasn’t working. I was requested to call back in 2 business days. After calling again they tried to troubleshoot the problem. Still without internet, I cancelled the service. I was told my money would not be refunded. I had no internet for 2 days and still had to pay for it. Completely unacceptable business protocol!!! Very dissatisfied customer.

Tech came on time, He attended to the moving of the dish & outside wiring putting the service where I requested. He explained how to operate the system adequately. He told us who to contact with any problems. Appreciated his attention to detail.

Super slow internet. Customer service is a joke. They transfer you around for hours. Then when you finally get someone on the phone they are RUDE! I would not recommend this company to anyone. It is horrible and the Internet sucks!

Young lady was very helpful. Explained everything for me and easy to understand. Helped me with sign in and also upgraded my plan so I would not get slow internet. I am very happy with my experience. I would recommend Hughes.net to friends.

Right now I'm not real happy. Buffering, lost signal , what am i paying for. Hulu say it's and Hugh's tells me it Hulu. If I could lose both of you without paying fines I would.

Despite purchasing the highest level service possible, your internet service is awful. During evening hours, streaming is virtually impossible with extreme buffering and pop up messages deriding the bandwidth from streaming providers, despite changing video settings or calling tech support or both. My perception is that your throttling of signal is the main cause of the problem. We rarely exceed our plan gigs and have almost 100 gigs in reserve that are essentially useless. If the service does improve soon, we will be forced to seek another provider now that our contract period is over. Your internal claims of speed test sufficiency do not meet the sniff test of actual delivered performance. Note: The first time I tried to send this message to you, your system advised that it could not be sent.

Ever since we switched to HughesNet our internet speed has been as low as 1.5 meg not 25 as promised. I have been given all kinds of excuses but as soon as our contract is up we will shift back to Verizon for our internet provider. Signed a very unhappy client.

Customer service rep was courteous knowledgeable and a pleasure to work with. She attempted to speed my Internet up and advise me if that didn’t work out that I would need advance help. I would love to have her on every call I have to make to a company. Thank you.

The rep kept wanting to upsell me to a higher priced format. Did not listen or resolve problem. No resolution occurred, paying over $90 a month now for very bad service!! When I first subscribed internet speeds were good however they now have degraded to extremely poor to non-existent. I am at a loss as to what to do as Hughesnet offers no help to fix this dilemma. My only option is to find another internet provider.

I haven't moved my dish since it was installed by HughesNet techs... now they are saying I need it repositioned and are telling me it's going to cost me 125.00 to fix your installation problems. I am very dissatisfied with your slow speeds..I even bumped it up thinking it would be faster...I have never had good speeds even now at 100.00 a month.

Called today because my internet resets on the 20th of each month however today it was not working at all... When The rep got things going for us.. Went fast and got me up and running again at a faster speed. Thank you. Rose

Customer service was great!! He was able to get my discount applied. Had no issues and didn't have to wait long. As I am not happy as much with the strength of my wifi the service is good. Hopefully later on down the line the signal will get better. I hope for sure so I don't have to go to another provider.

They auto drafted my bank account without authorization and overcharged me. Two supervisors argued there was no mistake, I was just out of luck. Called back a second time, spoke with a customer service rep, and she found the overcharge and fixed it.

Hughes net customer service is the worst of any company I have ever encountered. I was on the phone for 1 hr and 40 minutes being transferred from one rep to another. All of them passing the buck, "It's not my department." I finally got fed up and ended to call. I will be looking for a new provider. Terrible!!

Worst, rudest customer service ever. We lived in an area with no access to Internet other than our phone hotspots and this terrible service. We were told about the early termination fee, except under certain circumstances-like moving to an area where access to the internet is available. Which is what we did. But now they’re telling us it’s going to cost us almost $300. This isn’t the first, or even 4th time, they’ve said one thing and done something else! Crooks!!!

I was sold on HUGEMESS as being a better service than ATT. But after a few weeks of use it was clear that the service was not. It took me 54 minutes to cancel my service and to get an agreement in writing via email that I wouldn't be charged the disconnection fee. I had two services on my property so the total would be $400.00. But guess what, HUGEMESS went into my bank account months after the contract was cancelled and helped themselves to $400. THIS IS THEFT!!! I was on hold, transferred and promised a call back after 48 minutes the other night talking with a multiple CS Agents. Still, as of this writing, no money has been returned and I never received my call back. This is a criminal enterprise to say the least.

Probably getting connected after the fact. It has been two hours still no service and it's very irritating to my family can even see our news or schedule for the week. The customer was a 100 and I really appreciate him and his kindness.

The service representative was prompt and courteous. He checked to determine our problem and explained the situation to us. He was able to realign our dish to give us the optimal signal. He made sure everything was working correctly before he left.

Serviceman listened respectfully and immediately went up on roof and found the dish was not anchored correctly. The dish was installed last year by a Hughes Net employee and was only 50% attached to roof, that interrupted the signal strength.

Works very well. It is at my cabin in the mountains and the only way I can get internet. Without it I can’t even use my phone for texting or email as I have no phone service at this location. Makes me feel a lot safer.

Hughesnet service has always been very slow from the very beginning. I’m very disappointed with this service. My grandson is doing school from home, and is sometimes with me. He has a problem getting simple stuff. I had a hotspot hub before and it was much faster than Hughesnet.

HughesNet went down while I was updating my account. I completely filled out all blocks and tried to update and I got a message back saying system temporarily out of service and try later. Tried several time later each time with no response. I have called twice and both times we made sure the phone numbers were updated by HughesNet personnel because they said they would give us a call when the system is in service.

I am currently working out of state, and I would like to cancel my Hughes Net service. I have fulfilled my contract and am no longer able to use it. If/when I need internet services again, I will contact you. Account Number: **.

From the salesperson I spoke with, Katie, to the installer, John, everything was concise and professional. Very happy with the service thus far. Katie was very knowledgeable regarding the best plan for our situation. I really appreciated the timeliness of the installer and his knowledge.

HughesNet pledged that my download speed would be at least 25 mbps. In reality, I generally get between 15 and 20 mbps. However, there are times that I get as high as 30 mbps. However, that is markedly better than my previous broadband provider. With them, Rise Broadband, I was lucky to get 5 mbps. So, all in all, I am happy with HughesNet.

My wi fi was tested by a Best Buy technician that came to install a Ring Video doorbell, he performed diagnostics on my wi fi connection and said that it wouldn't work due to 0 connection. Hughesnet resolved it by saying that there was no connection problem so I am very happy that it is resolved. My problem now is getting a technician to complete the installation of the Ring Video Doorbell.

A great and kind understanding Representative.. Helped me with my internet problem.. Knowledgeable about my problem to speed up our problem & explained my billing. I would recommend Hughes Net to all my family & Friends. Thank you For the great service!

First of all I couldn't hardly understand stand the man that answered my call; when I ask him to repeat what he said, he acted mad. Also I may not know a lot about the internet, but don't treat me like a dumby!

Problem was explained to me and a solution. We increased my gb to help with my problem. I need to pay more attention to my computer usage. I had items I never thought about using up my allotted gb for the billing cycle.

Saturday the tech was supposed to show up between 3-5, called around 4. Said he was going to be there at 5:30 (not a problem). Didn't hear anything from him till after 7 then he got lost... We were trying to find him but apparently he wasn't by where he said so the installation didn't happen. We are very frustrated and I called Monday. Was on the phone for almost an hour, the agent said he was calling the distributor to get a new set up date and was helpless to say the least... I am very frustrated because there was no resolution to my problem or a new date was given for set up and if I want to cancel it's $390 when they don't have the customer service that they should or can't resolve the issues that they should!

I just called a couple days ago over same thing. Internet not working and kids can NOT do their school work or download anything. So far they have missed 3 days of school because my internet won't work. I'm ready to look for another co. so kids can do their virtual learning school.

Very satisfied with the assistance. My password was reset instantly and there were no problems. VERY SATISFIED. Also, the tech person helped me with another issue and advised me according to the issue. We have been with Hughes net for approximately 10 years now and they have always been very helpful with past issues. Thank you so much for your help.

First vendor that didn’t hang up on me. Very nice rep, very thorough and most of all, patient! He helped me with upgrading my service and made sure everything was ok before ending the call. And big bonus: he spoke English as a first language and I could understand him!

I contacted the company to tell them they have the wrong email address for one of their customers. I also unsubscribed from getting emails. There has been no action. And I’m still getting emails! I’m sure your customer wants resolution too!

The install & tech was very easy & friendly. Our service so far has been lacking, we have blurry Netflix, delayed loading & it won't even play Disney + cause it is constantly buffering... We opted for this so we service so that we would be able to stream shows with ease & not be frustrated as we've been.

Am very satisfied with tech that to home and fixed the problem.. He was very helpful and had trouble finding my home but it all worked out to my satisfaction. It took him awhile to find my residence, good thing he had my number and he called when he passed our turn off.

The internet never worked from day one. I tried several time to get it repaired and it never worked. Luckily I had a back up internet. After waiting on hold for 2 hours, 3 separate times I canceled the internet that never worked. Then I got charged a cancelation fee and now my roof is leaking where the satellite was installed. I never waste my time complaining about purchases but this tops it off.. Also when you cancel or stop service be prepared to go on your roof in the middle of winter to get the radio off the satellite or you will get charged $300.. Complete Joke of a company. Wasted 10 hours trying to cancel.

There's no way I'm getting 25 Mbps. And it seems to get worse at peak usage hours, which means I'm sharing bandwidth with others. I was never told this would happen. I fell for the install demonstration of speed, which occurred during a time when few people were on the internet. This service has been worthless during the pandemic for working from home. The only reason I'm giving this two stars is that my other internet options are worse and HughesNet is betting that no net at all. Also, the phone service works very well.

My Chase debit card was illegally compromised. My concern was how to pay my upcoming bill with my Citicard to avoid late charges or worse.. Disconnect. The young lady I spoke with was most helpful. Very professional and friendly. She seemed very knowledgeable about the billing process and assured me in paying my charges due on August 26th. She is quite an asset to your organization.

They claim reliable internet ANYWHERE. We've got reliable service for the first time in our "neck of the woods". An extra bonus is that thus far bills are consistent, service prompt and friendly. Now I'm feeling less stressed over the possibility of virtual learning.

Called Tech Service about my slow internet service. I am a new customer and thinking maybe it was something I was doing wrong. I called 8/12/20 late in the evening. The call went into early morning hours of 8/13/20. They could not solve the issue agreeing that my service is not what it should be. Said she would pass on to the higher tech dept. and I would hear back within a couple days. Today is 8/16 and still poor internet.

They fixed my problem. Only thing I wished HughesNet would do is provide unlimited data. That is all that keeps me from being 100 percent happy customer. I’ve had Hughesnet for probably 15 years now and that’s my only complaint.

I paid bill online and customer support said I would have internet within the hour. That did not happen. Very slow getting internet back working. Thinking about other resources for internet cause I have been having lots of problems with HughesNet for some time now.

I'm very Satisfied with this Hughes Net Satellite Internet Service and I have informed all 386 Friends on my Facebook account that I finally have a strong WI FI signal, and that I should have made this switch to Hughes net Satellite system years ago. The only problem that I have now is: "What do I do with all of the darn NET GEAR Extender equipment and modem that I paid so much for 6 years ago?" "Thanks Hughes Net for including this remote area of coverage in this Southern part of Tennessee." We feel like NOW,, you have made us a welcomed part of the United States of America,, "for real!"

The satellite doesn't support VPN and can't telework. Because of these times we are living in, to help rural areas I thought maybe there would be more GBs offer to the customers. Unlimited and speed is important in these times now. Can't someone do something to make it better?

Installation - the installer was fantastic! He was very professional and after the installation took the time to explain to me about how to connect. Phone call - I was treated very good by the rep. He explained all steps he was taking to help me and explained quite a few things I did not know. Thank you Hughesnet for the great customer service!

Hello, Besides your contractor being 2 hrs late, I'm having trouble keeping a steady signal, the confusion is, he told us that the 2.4 G is better than 5G, not sure about which to us. I've connect a security system at my Cedar lake property so I can keep an eye on this property and it keeps going offline. The contractor himself was a nice guy though, oh he did not ground the outside wiring. Thank you!

Download speeds so slow I kept timing out on loading pages. I canceled after just one week of terrible service. Tech support basically told me that's just how it is, customer service took 45 minutes just to cancel my account. Huge waste of time and money.

The internet speed is very slow compared to internet speed in Bangor/ME....and we lose internet connection often due to weather issues. Plus it is very pricey for the speed we get. We have no other options where we live for internet service. We need more bandwidth and better speed.

Streaming for a rural area is Great! We live in a area that no cable offer internet is available. I can work from home during this uncertain times. The tech was professional and courteous! Would I recommend to a friend, yes!

Experience was great with the last representative that I had. He deserved Employee of the Month & Year. On the contrary, my daughter keeps saying that the internet is still kinda slow even with Gen 5 & I still have not ran out of internet service where it goes slow. It would be great to take some bonus time & add it to our regular now that kids are doing virtual learning because of the pandemic.

We were unable to make our monthly payment on time and I didn't want my service disconnected so I called and asked for a time extension, the rep was very nice and courteous and helped me, my payment can now be made 8/19/20 when our social security check comes in.

I could not get the system to power back up after a short power failure. She told me how to get the system back in service and working again. I also terminated your service since I am moving to another home with a HOA that doesn't allow outside antenna or dishes.. When I finished explaining I could not keep your service he said there would be no additional charges as long as it sent your equipment back before 1 October your letter says $175!!!

We were pleased with representative who took our order and with the installation. Installation was done quickly and efficiently and we are enjoying using the service. Yes we would recommend Hughes Net to our friends and family. We have had no problems with the service.

After over a week of not being able to connect to the internet, we finally got a Hughes tech whose first language was English, he quickly solved our problem and we are online. Thanks a million. We are getting good service on our VOIP phone.

My service with the wi-fi is very poor in the house. Half of the times I can't get phone call or make phone from the house. I have to step away in order to make phone calls. All I have is one lap-top, two receivers for TV's and one I-phone. Thank you.

Ok. Job very good. Installer was on time and satisfactory and when I talk to the girl who yuk order she was very nice with me. I hope she does the same to everyone and thank you for everything. Work with all people that want internet for home and businesses. Thank you.

Called to resolve a billing issue. Customer service rep was interested, concerned and professional. Immediately identified herself AND her location in the USA! Resolved my issue on the spot, without having to consult a manager. Really appreciated that she was in the United States and spoke understandable English.

Very helpful, placed service on hold since I will not be using it for the next 6 weeks. That simple. No problems, have nothing else to add. I have no problems with the service, wish it was faster but do not want to pay more since I use it for pleasure, not business and I am not in a hurry most of the time.

The technician did an amazing job and the internet works fast. Responded quickly and sufficiently when we contacted Hughesnet. They didn't put us on hold like other companies and they understood the need to install the satellite quickly with the upcoming school year starting at home. Would recommend to others!

I called to complain about internet speed. The rep did something at her end that increased speed some. Still not a very fast speed, but we live in the country so best we can get. If we could get cable, it would most likely be a faster speed, but that's not happening. HughesNet is our only option for halfway decent speed.

Website was easy to use, service was easy to order, got a good package was at the right price and the installation was free, professional, clean, fast and respectful of our property. Worth it. Would recommend to anyone in a rural area.

We upgraded our original package because the internet was terribly slow, and see absolutely no change. It is the slowest internet we have ever had. It is very frustrating as we were used to much faster internet with our old company.

Phone service and internet are great. Thank you all for making it possible for rural customer. Doesn’t seem like anyone else is that’s for sure, love the service already and would recommend to all my friends and family.

Ray the installer was on time and very courteous. We are very pleased with the service and his instructions. I would recommend HughesNet to anyone in our area that is needing internet service and not get tied down to expensive cable carriers.

The rep made my day and was very kind and helpful. It was great working with him. My issue was resolved very timely and with Great satisfaction. That's all. It works good for me at this time. HOW a goood day.

Can’t watch YouTube or any live stream without long interruptions. Two hours to watch one hour. Just upgraded to 50 MEG data. No change. Recycled modem- no change. Would throw it out if I didn’t need it for my business. Your rep was great-your service stinks. Can’t find anyone who says anything good.

The gentleman that came was professional and did job quickly. He also explained things to me about internet and TV. I'm satisfied with internet. I have been looking on Facebook and reading news so far. I also downloaded Hughesnet app to keep track of things. It took a bit but finally got it.

The Tech. from Red Bluff Ca, Richard was great. I was a platinum dealer in Willits California for years. Put in thousands of Satellites. Was the first dealer in Northern Calif. Retired 15 years ago so I know when someone is doing a good job.

We live in an area that is rural so our options are limited. Hughesnet and 1 other service is all that is available here. We realize that your company seems to be doing a good job but since the Pandemic we have little or no service most of the time. Please help improve our service in our area. Thank you so much.

1st it was a billing situation, my internet was locked, service was not good I paid my bill. Then I returned, to find out the system was down. It was determined by tech service I need house tech call. Next I called Hughes 4 times. I got put on hold, lost call, no email, no call from dispatch. Service gotten lousy. I left text message for no call 6 hrs later. Hughes really poor 10× service. I have 2 accounts. As I'm writing I'm exploring other service providers.

So far so good. I hope I am in a good location for continued service. The technician seemed to know what he was doing and was helpful. I need the internet for work. I like the way that Hughesnet came to install things in a timely manner.

Agent was very helpful, courteous, understanding, helped me a lot with the situation I had. Chatting with the agent was a pleasant experience, wouldn't mind doing it again, I will recommend Hughesnet to anybody i talk to for internet and phone service, it's been a pleasant experience working with them so far.

Satellite internet is slow as molasses in winter. Customer service says to try it at 2:00 AM; much better supposedly. Latest solution was to upgrade to a larger data plan for "only" an additional $10 per month. So I did. It did not improve anything.

No complaints here....We have not had any problems with this system....Worked with a rep. on login and registration; it took me a bit of time to get this done but the rep. was very patient with me but very polite and understood working with a senior persons. Thank you Very Much. The **

Was fixed quickly, but have one complaint about billing. Didn't know that my bill had went up. Would have liked to been notified when this happened cause it is automatically withdrawn and don't get a bill in the mail.

I depend on internet for work and am unable to watch my online webinars, unable to stay connected with Zoom and we had to reschedule the training, and today I wanted to work on my billing and unable to connect. I sent a mail before that I do not think this service is going to be acceptable. Good example, when I hit "submit" beleow it said "connection lost".

Some channels are streaming ok (Netflix and FilmRise) but some (YouTube and Roku and Amazon Prime) are constantly loading and re-loading to the point where they are frustrating to try and watch and I just give up. I have my Data Saver ON, but the performance issues are constant whether I have the Data Saver ON or OFF. My laptop internet performance is OK, but I'm unable to watch videos on the internet for the same reason listed above. Happy to have internet access, but unhappy with TV performance. A Customer Service rep tried to help, and it worked OK for a couple of days, but the issues have returned. Just going to live with it, but certainly will not recommend HughesNet to anyone.

I needed a land line for medical emergencies. When power goes out, I have no phone. Cannot set voice mail, have tried 3 times. Internet is not as fast as I would like and sometimes very slow. Internet is terrible for watching Netflix.

I have called three times and thought we had this straightened out. You charged me for equipment that I sent back. Gave them the tracking number and they checked it out and said I had a refund of that amount. The check is in the mail. What do I get, a Bill for the same amount that I already paid. You will never get a good review from Me. Confirmation #'s for both are ** and **.

The whole Hughes Net set up dissatisfy the low GB’s is useless with streaming.. I have called several times to voice my dissatisfaction with the service with no results.. No matter what Time of day AM or PM the streaming is useless!

It took a while but I got my bill paid online. The rep was very patient and helpful. The site kept reversing the payment. So instead of posting $75.21 it posted $12.57. The young lady was able to rectify the situation and complete the transaction.

Brandon did a great job. He was very professional, polite, pleasant, explained everything he was doing. I'm glad Brandon was our tech. He arrived on time and friendly. I would recommend Brandon to do Service for anyone. Yes.

The tech was also the one that first set us up. Very smart and nice man. Made sure he checked everything that could have caused the problem. Set us up and all within the right time set. Thank You Hughes Net.

I was having a problem with my phone service. I called Hughesnet customer service. I explained to the rep what was happening and he assured me we would get it resolved. After a few minutes my problem was solved. The rep called back to see if everything was still working.

The only thing it really brings me is wifi, which means for us that my PC can now connect to internet. Our other three devices were able to connect via 2 bars of cell, with enough speed to stream video. They don't get better speed through the Hughes satellite. And the comedown for us is that we, in our seasonal house, cannot turn off the Hughesnet for more than six months. So to get three months of Hughes, we pay for six.

I was insulted and ridiculed by representative. He was very unprofessional and rude. If people like that are representing this company then I will be looking for a different provider. I’ve been a customer for over three years and have never been disrespected like I was today.

The customer service rendered was exceptional. The representative demonstrated patience and care with my needs. The representative took each of my concerns with determination and focus. Thank you very much. It was a pleasure talking to the customer service rep and I will assured that any problems in the Future would address in a timely manner if the circumstances raises again.

The young lady was very understanding, polite, knew her job, was very helpful. I have COPD, so I don't get out much because of the coronavirus, I rely upon the internet to do my shopping, birthdays, Christmas, and so on. I am on a fixed income that is not a lot. I appreciate everything she has done for me. THANK YOU again. Sherri

Thank you, I have a very good internet connection and it is working very well. I did not have problems with my internet connection. Internet speed is very good also. My current download speed of 57.595 Mbps. I have found this information on this Internet site: **.

He was very pleasant neat and clean he. Smile. He was very quick with his work. Did a very good job. I would use him again. He was very helpful to me. He was through before the time was require. Very nice person.

First of all your speed is no better than my previous service which I went back to and your customer service when calling leaves a lot to be desired. I was told that they would call me back and they never did. Would not recommend your service to anyone.

We switched to Hughes Net because of chronic problems with another provider. So far Hughes Net has been less than expected. No outages like with the prior provider but much slower than expected. Slow to load email, slow to load videos and slow to load web pages. When I say slow I mean 5 to 10 seconds and sometimes 15 to 20 seconds. It will pause several times during a YouTube video or a Zoom conference video. We live in a very rural area so we don't have many choices for internet coverage. Just wish for what we have to pay we could get better performance. I guess it is what it is!

Real bad. Can't get on games. It freeze up all the time. They can't find the problem and we talk to foromge pepole and we get the runaround all the time. They say that they will do something but nothing happen. We are supposed to get MP but don't get them. Every thing we need help they do anything. We got Alexa and half the time it don't work.

My experience with Jason was great. He spent a lot of time with me attempting to help our very slow internet service. However, it did not solve the problem. My download speed is about 20. And my upload is about .3. We are in a rural part of Colorado.

We moved from our previous address to our new home in October 2017. I was told to leave the dish at the old address. I was unable to have a new one installed on our new home. After 1 (one) year and 4 months of paying for equipment I wasn't using. I had to cancel and send it back. I was told that I would not be charged for the transponder. You lied to me and charged me a $214.00 fee for a part that I didn't install or was trained to technically maintain. Why am I expected to know how to remove it if you installed it. I paid on time and didn't use it. And yet you expect me, a 61 year old cancer patient, to go back. Climb up a ladder. And do something that I was told I wouldn't have to worry about. Your rep was misleading and at the least, lied. Your company is unfair and should be sued for discrimination against people of age. OLDER PEOPLE MATTER!!!! BLACK LIVES MATTER!! Your company doesn't.

I have a photography business on the side! They helped me make a few modifications and I was up and running again! It can be very frustrating to not be able to download what you need to get the job done! I am very thankful! Thank you for help and service!

The salesperson from your company did an Outstanding job today! She was very professional and courteous as she explained all of my options for upgrading my existing service. It had been quite awhile since my last upgrade and all of my questions were answered along with information that was very helpful!

Experiencing great difficulty receiving Netflix and Amazon Movies even during clear weather. I have upgraded our system to little avail. Have spoken to tech support several times with varied success. This has been very disturbing and frustrating for us. I am considering changing internet providers if there is no improvement.

I switched to another company because of data caps, and tried starting in March of 2020 to cancel my service (just when covid started). Called at least 10 times during March and April and got a recording every time that they couldn't answer my call right now try again. Sent them 3 emails which they never answered, did a live chat with a rep and he said I had to talk to accounting who would not answer their phone. Finally in May I got through to accounting and cancelled my service but said they would have to charge me for all that time 2 months that they wouldn't answer their phones. I would not recommend this company to anyone!

The installer was very respectful and courteous during his visit. The installation was quick and the service immediately usable. We wish we have installed Hughesnet much sooner. We decided to have Hughesnet installed due poor internet customer service form our previous provider. We love that there is no data cap and the price is very affordable for our needs.

He handled all my needs for internet, he answered all questions, got things taken care of. Will send customers to you tell my expierence with Hughes Net. Thank you for your service in helping myself. Thanks. Derward **

Was sold business plan through Separate company and told that internet would work if not wouldn't be problem. Tech would come back out, remove equipment and not be charged. After being on the phone for 4 hours and transferred to 5 different employees. Now I have to pay cancellation fee for a service that didn't work in the first place That I called your company to cancel 4 times and talked into keeping the internet and now also told to keep the equipment. The service person argued with me and said, "We will bill you" and it's my choice to pay the bill?! I asked to speak to a supervisor And was informed that he was the manager and cant do anything else other than refund me my original set up fee.

Went to more service for better download. The young lady that helped me was great. Took all the time I needed to show me how to get what I needed. Good to know that anytime I need help there is someone there that is very good.

The Representative was very professional and courteous in which I did appreciate, He took explain the steps so I could understand without complications and for that I'm grateful...Thank you...his name is Sergio.

Your service stinks. I'm in a two year contract now for something that is inefficient. It took on Tuesday, September 11, 3 transfers before I got a person who could actually help but bless this nice fellow, the solution only made matters worse. The first two people I could barely understand and wouldn't answer my one main question and then transferred back to the main menu instead of tech support. The third person actually worked with me, but the speed didn't increased it slowed. I'm suppose to be able to get apps on my tv or have videos on the computer but everything slows down or freezes. Very dissatisfied.

Was worried about using up my GB. Also had questions about buffering on my TV. He explained how I can stop high def and solve problem. He was very nice and helpful. Don’t know what else to say except thank you. Thank you!

Overall my experience with Hughes net representatives has been extremely poor. Horrible customer service, I don't know why I stayed with Hughes net for almost 5 years. Amongst a global pandemic you guys pull money out of my account when I have not had Hughes net for 5 months. Never even had it installed at my residence. I was evicted from my home because of Covid and I notified Hughes net. I will never recommend Hughes net to anyone. Ever.

I was getting 10 gb of data per month. The internet was very slow. I purchased another 10 gbs (now it is 20) but the internet is still slow. There is no reason for 20 gb to be metered especially after after the first day. Facebook is a great place to expose bums and crooks. I have been scammed! Un-meter my internet. 25 gbps is too slow especially with this much unused data.

Very disappointed in this internet service. We have not had internet service for days. I am trying to work from home and it is totally impossible. My husband called Hughesnet and they stated they would send a tech out. My husband waited all day and at 6:30p.m. and several calls to the Hughesnet customer service line to only hear that a tech had not been assigned, I had had enough.

Around 8 or 9 pm while trying to watch something streaming the connection keeps buffering. It's a clear night and it seems to do it around the same time. I was trying to watch an episode of Jonathan Creek on Acorn and with 18 minutes left it started buffering with a message saying my internet connection was weak. Do I want to continue to watch or try again later..

Had difficulty getting my new account up and running. The man who helped me - for hours - was amazingly patient and helpful and we worked together to get the problem solved. He was willing to spend endless time!! I was so impressed with his skill and patience.

I thought someone was going to contact me about a service to my address to check on the router and the dish.. I would like a service technician to come to my home to check on the equipment... We are still experiencing slow internet service and my children begin online school tomorrow..

Tech was extremely helpful. We do not stream so service good for us. Does go down with severe thunderstorms, but expected that as we have DIRECTV. Yes, 25 seconds to download, but then seems to work fine. We ported our phone number over from AT&T but we’re not told process & it was a pain, but finally done. Did have to update our alarm system to digital which no one explained. All a learning process. Now I can successfully upload new IOS systems to cellphone!! What a concept. Glad we chose Hughes. All employees polite & knowledgeable.

Very long hold times just trying to schedule a service appointment. Internet was down and the soonest service appointment I could get was 13 days out, when I had already reported that my internet had been down for a week. Technical support acted like they could care less and there is no customer service department that you can speak to if you have a complaint.

I agreed to have HughesNet installed back in 7/25. Didn't happen but $125.00 was taken from my bank without permission!! I was told my bill will be $74.98. Now it's to be 125.00 & set on autopay which is a hell no!!! I sit for hours trying to get help to even sign in?!?! You advertise something we don't get!!! It took tech 10 hrs & my family hadda help. WHY?!?!

My whole experience has been horrible. I was completely lied to from the beginning. Expected to pay out my contract for services NOT received. Terrible customer service. Liars. Horrible internet services. Does not work with you at all. Support agents will argue over everything. Never received my electronic agreement. Was lied to about cancellation fees and about my monthly bill. Overall terrible experience.

THE BEST service and experience with Brad **. Superb, knowledgeable.... Everything I would look for in an employee. Truly an outstanding ambassador for Hughes. He needs to be promoted!! The system has been flawless in operation. We are particularly please with the quality of the phone audio. We will recommend HughesNet to other without reservation, Thank You Brad and Thank You Hughesnet. Pat and Liz **.

The representative was very knowledgeable about any information, he explained very clearly everything I wanted to know and more. He explained to me about the data usage and how it works, also explained other things I had no idea about so very informative.

My experience was wonderful. I am happy to say that Hughes Net has very professional associates along with patience and skills to help the customer. I give him a 10 rating. I hope all of your associates are as helpful as the gentleman that helped me.

Though I don't agree with my owing one dime because my service was disconnected a month earlier. BUT...it isn't her fault. She is relegated to work for a dishonest company. She was very professional and kind. I am a disabled veteran who lives on a 100 % service connected disability who relies on a small pension. I am handing this over to the attorney general of the state of Vermont. I am also contacting the D.A.V. for assistance from their legal team. I am well aware that whomever reads this could care less but this letter serves two purposes. David **

I have been on the phone with Hughes today several times for several hours in total and still no response to my problem which one of your techs caused. The internet worked fine till he came out yesterday for a service call that I did not ask for. I still do not have service after being promised someone would come today or call to set up an appt.

My experience with the Hughes personnel was excellent. They went through the right procedures to solve the problem. They were very respectful and elegant in the approach. I recommend without limitations this company for request their services. An important point is their honesty.

Internet is very poor and no resolution accomplished. Would love to discontinue without fee. Have tried to call several times to resolve without any resolution. Last person I talked to hanged up on me without warning. Still not able to use Netflix, Hulu, and when using my WiFi on my phone I have disconnect my WiFi setting to use FB or go online. Silly really, I was promised better internet and now I’m stuck with an internet that is worthless but seem to be bound with for two years otherwise I’ll have to pay fees that are ridiculous and frankly can’t afford at this time

I needed a service call. There would have been a fee and I am so very thankful it was waived, I have had some unplanned expenses and my Daughter is ill staying with me so the internet is her entertainment up where I live.

I was looking for options to reduce my monthly Hughesnet bill - My representative explained the various ways and we settled on one free month and 3 months with $20 discount - This is without renewed commitment and no loss of present plan which serves us well.

So far this is the only internet that is consistent for the area we live in. The technician was great and explained everything to us. We have had other companies and they would constantly go out for days. We have enjoyed being with your company.

I spent almost three hours on the phone with customer service trying to resolve a billing issue. I spoke with four different customer service reps and four times was put on hold and hung up on. This company provides the most minimal internet service while charging premium prices with no customer support and no conflict resolution. I do not, repeat do not recommend this company for any service including dog catcher.

My internet was running a bit slow, prompting me to call for assistance. I was very fortunate to have spoken with the nicest, most positive representative of any place I've dealt with from any company. Not only did he assist me in fixing the issue, he gave me a list of all my options, explained everything and assured me that he was there to help, which he did. Not just the help, but I found inspiration, positivity and just an overall happy feeling during and after our call. I couldn't be more satisfied or impressed as I was on my call today. It was a true blessing speaking with him and it really made my day. Thank you so much!!

Technician was on time, observed all Covid precautions, and did a great job installing the dish. The modem was faulty and he did not have a spare. So he scheduled a call to return. On his return the service was up and running in short order.

Phillip was friendly, knowledgable, explained things well and knew what he was doing. I think he is helpful and personable. He had some trouble finding my house, but I am way out in the country. He is the kind of person every company wishes they had. He also was safe, wearing a mask while here.

Internet slow and not getting the MBPS I pay for. I was told I would get 25 Mbps and since it’s been installed I have never gotten more than 10. I use a computer for work and I must have 20 Mbps for download and 10 Mbps for upload at all times. I was lied to when it was sold to me and no one has fixed it yet.

Called to switch billing information. Took my info and said it was changed to new account, but still billed and charged to old credit info. Service is slower than dial-up and apparently support dept is incapable of updating info. I will drop this service when my time is up.

I called in reference to me losing my job due to COVID-19... I got laid off and was unable to pay my bill. So Hughesnet paid the bill for this month free of charge. The spokesman that I spoke to was very polite and courteous.

I would like to take this opportunity to Thank HughesNet for their Foresight in Employing Rosa **. You may not have known it at the time, but She BRIGHTENED my day, her demeanor was just Grand, answers were Concise, Direct, and Patient. It's a Hard job I know, but she was calm, cool, and collected. Perhaps you could better use her for teaching others Patience, and Clarity in these difficult times. We all under Stress, and she handled it Just Grand. Rosa ** is a BRIGHT LIGHT in your cooperation. I wanna Give Credit, "WHERE CREDIT IS DUE"! PERHAPS HughesNet could Hold her up as a Shining example of "Customer Care Relations"!? Sometimes, the Best of us go Unnoticed Far Too long. Thank you for the Bright Spot "Rosa **".

My case number for 8/20/20, #**, was handled by George. He was very professional, kind and patient. My internet went out during our call, so complete satisfaction was not possible. Bad weather. I spoke with David, on 8/9/20. He also was professional, patient and kind. The consistent buffering when playing movies or on demand, is an ongoing problem. Not very easily solved. With such good people in your company, hopefully, this internet problem can be fixed. Thank you, Connie

I lost WiFi on my phone, I called HughesNet and they helped me get my WiFi Password back. They did everything they could to help me and now I have WiFi again. Thank you technicians who worked so hard for me!!!!

The set up service was excellent! Not thrilled with the internet itself. No faster-and sometimes slower-than Frontier, (which I just changed from) and that's with only the computer being used. Thankfully I don't work from home or this would be a real problem. Only 2 weeks into using HughesNet, so maybe this is just a new set-up related problem.

Still getting used to how things work. We are having some issues when we FaceTime with our family in New Jersey --- fuzzy picture and the frame freezing up. Not sure what to do about that. The phone service portion appears to be sure fine. Also - continue to get a message whenever we open a file - that it could be a hazard. Am assuming that this is due to all of our information being new on HughesNet.

Was told there was a 2 yr commitment after all set up and paid for first month and installation. Not happy! Slow but for faster costs too much. Big dish on top of new roof. Installer was nice and had no problem with him.

I called and spoke to Alex. She helped me upgrade my internet. She was very pleasant and helpful. Enjoyed speaking with her. She explained all about the upgrade and price difference. I explained that my Netflix was buffering and I also explained to her I just started a Working online and she said my upgrade should be enough.

Even though I had trouble understanding the operator part of the time, she was very patient with me and helped me resolve my problem. I have an older, slow computer and am not technically adept so I appreciated her help.

Every time I go to watch a movie on Netflix it stops and it had to catch up with internet. The movie will just stop like 3 or 4 times through the movie. I have called many time about the computer being way slow. Seems like they don't care. I am beginning to shop around.

The attendant helped me change my bill date to the 15th. It was originally set for the 9th. She made sure that my date was the date I wanted for my billing. She had to place me on hold several different times but she came back periodically to ensure I was aware she was working on my request. Very nice.

Dropping calls. Check my phone history if YOU care see if you can help me!!!! Probably not. I have been calling and calling. Case #s are **. Please check my call history. Hughes Net sucks. They refuse to come to house to check equipment. Engs. are checking.

It’s shame a pole mount had to be used, but the installer did a good job and allowed me to help choose the location. Overall great installation, very quick. I guessing the installer just forgot to wear a mask indoors. I stayed at least 6 feet away. No big deal. Very pleased overall.

When I was first connected it was fine then it started coming in and out. Now I can hardly get anything especially at night and I know I got until my thirty day is up to decide if I want to keep it or not.

I live way out in the country for the past 30 years. I have had only satellite service for my internet. Hughes Net have been my 4th line of service. Trouble free and the best price of anybody. Their technicians are so well trained, that suggested what equipment I needed to get the fastest service.

You guys are the best and we thank you so much for your services. Also we love this service and it truly helps me out for my job also???? I would tell my friends and family about you all also cause you all are awesome too. Thank you so much.

My wife and I both work from home. Hughes does not make that possible. I was told that Hughes was the only option and I was lied to. It's absolutely the worst service that I've ever had! They told me that huge fees would be charged if I canceled my service. I've now got AT&T scheduled to connect us in a couple of days. I'll be seeing you in court very soon Hughes!

The experience I had today with Keith went very well and I was so surprised when he answered and we began to talk. He was/is friendly, open and respectful. He answered my questions without showing that he was annoyed. He is nothing like most of the customer service people I have spoken with at AT&T. He also was not evasive or trying to talk me out of answering the tough questions I needed answered. I can only hope that AT&T will hire more people like Keith. Best of luck to him!

This is slower than my DSL at times. Speed varies greatly. Watching a music video online it frequently freezes for up to 30 seconds! This is very frustrating and unacceptable! The distance of the computer from the modem is only some 16'. No wall is separating the modem from the computer. I chose HughesNet over DSL for high speed internet!

We are extremely happy with our Hughesnet. We have not had a single problem at all! The installer was very professional and explained everything that he was going to do. I was concerned about the old dish leaving holes in the roof and adding new holes. The tech reassured me there would be no problem and explained everything perfect.

Haven't had your service long enough to have a worthwhile opinion. Will advise later. So far not dissatisfied. May have to upgrade speed up reception. I will admit at this point I like your service better than ATT DSL.

So kind and patient. Took his time and gave me the best options. Spoke in calm tone and considered my needs. You should have him train all your staff. He would take the time to ask how I was and just put me at ease about the problems that I was having. Excellent customer service and support.

We had a good tech. that was friendly, professional and knowledgeable. He did a great job and made sure we understood everything before he left. We are very happy with our internet. I would definitely recommend Hughes to anyone who needed internet service. Thank you for a job well done.

This is the worst experience with a company ever endeared "educated customer". FYI I have a degree in computer science. I own a networking company. You guys advertise service in which you are not capable of providing. I will be sure my customers, my employees, everyone I come in contact with understands how you handle your business. And yes I will be canceling. Yes I realize no one of any means will ever see this and this is a waste of time. But thank you for giving me an avenue to vent.

Every time there is a rainstorm there is no TV or internet service. Pretty much every time a cloud passes by. I thought that Hughes Net was to be really good. I am beginning to think that your commercial for Hughes Net 5 is a lie.

I call to get technician to come and do something with wire that is laying on top of ground. I was told that I would have to pay service call. I bargained. We agreed on 1/2 price. The wires were not properly attached when installed. Yes it has been almost 2 years and I have a 2 year contract. I retired not long ago realized what a mess I had.

Everyone I have spoke to is kind. Very professional, I hate Hughes Net, I will post every day on Facebook the way you have done to me. I paid over $400 to join, promising me it would be faster internet better, I have called in 10 times, once to cancel but they said I had to pay another $400 to cancel! If I am not getting good internet it should gladly refund me, I can't watch a movie without buffering at least 12 times during movie. I will post every day on Facebook about this!!! Extremely unfair!!!

I have a copy of the Proof of Delivery. No one even attempted to contact me before they ILLEGALLY charged my credit card. All access to my online Myhughesnet account is blocked so I have no way of knowing that their employees never acknowledged receipt of the equipment. Again, I have the UPS proof of delivery. And, since I can't log in anymore, (acct cancelled) I can't leave comments in the Community to let others know about this situation. Really completely unethical, shameful business practices! Now, I have to contact them again via a phone call (TREE) to make sure they refund MY MONEY!! After charging me and me contacting them via chat, their employee easily found the tracking info from UPS.

The only unnecessary charge that I'm upset with is the 25.00 fee to send me a modem that I didn't even keep! The best thing y'all did was send the technicians out here, even though nothing was wrong! I highly suggest you credit my account for sending me a modem for 25.00 that I didn't even need!

We had a hurricane and the internet went down. As soon as I call HughesNet they made an appointment, cause they couldn't fix it from their end, and that same day the tech came and fixed it! Internet is working ok now.

She solved my issues. Very happy. Wi fi is still slow. I pay a lot for my service. So I believe I should have faster WI Fi. When I lived in So Cal. I had Charter and their service was cheaper and never had an issue. I wish I could get Amazon Prime on my TV.

Not getting the speed I had hoped for. I don't understand the "Usage" chart in my dash panel. I got an offer for Free Installation two days after my install. Very unhappy about that. Would not have done this if my work had not forced me to. Now I'm stuck with it.

The representative was excellent, and I appreciate y'all working with me with my bill issues; however the price and quality stinks. And the image below is an example of the shoddy service I receive on a daily. And it has taken me numerous times to send this because my connection keeps getting lost.

Good service. Very pleased. The installer was very nice and helpful!! He even came earlier than he was supposed to. He called and asked if he could come earlier because he didn’t have any more to install that day. Thank y’all so much. Keep up the good work!!

I asked about my slow internet as having to wait for downloads periodically. Zoom was "low bandwidth". The tech told me I needed to up my Gigabytes as I had ordered 10 and I have nine things using the internet in my house. He suggested my upping to 20 Gigabytes so correct the issue. It seems to have helped. It takes longer for me to use up my G's so I have faster service longer.

Though disappointed in the speed, the connectivity is FABULOUS! Prior to HughesNet, we had drop-outs in connectivity every day, usually several times per day. Since we got HughesNet installed we have had absolutely no problems. It is a MUCH slower connection though.

THe support Technician accidentally put the wrong expiration date. He was telling me that my payment didn't go through, and was going to end the call. When I asked why he said he didn't know why. I made him go over my information that he could see. And thats how we found the problem, he's to quick on saying, "I don't know" and wanting to hang up.

Internet performance not adequate for today’s needs because of all of online activity required due to Covid. Needed to attend online program Friday, Saturday and Sunday. Program had to keep buffering and skipped portions of presentation so many parts of verbal presentation missing. Video could be worked with but not audio.

I am very happy with Hughes Net. I would recommend it to anyone. No more buffering when watching movies and live Facebook. I will definitely tell my neighbor about it for their children’s schoolwork. I enjoy movies on Netflix now also.

I am very happy with my internet service! There don't appear to be any glitches or pauses. LOVE IT! IT IS WONDERFUL VOICE SERVICE. I AM VERY HAPPY WITH YOUR SERVICE. HOW MANY TIMES DO YOU WISH ME TO SAY THIS?

The system seems to be working great. Sean, the installer, was very professional and did an excellent job. We will know next week when we try to conduct a training program. The system seems to be superior to the Hughes System of a few years ago.

I was assisted by an amazing young lady who not only spoke fluent English, but was very knowledgeable and talked me through all stages of my needs and stayed, patiently, with me while doing so! Give her a raise and be sure to keep her!

Installer was efficient and made sure to explain the process. He was friendly and showed us how to connect our devices. We have only had the internet for three days but it is working well so far. The app is also easy to use.

I had a very good experience with the Hughes Net technicians. I found them to be very polite, concerned, well spoken and quite knowledgeable, as well as well qualified to help me. Instructions were clear and precise. On past calls, however, I was quite stressed out because I could not understand anyone there, I have postponed my problem for several months, dreading the experience but all was well this time.

Experienced loss of signal whenever it rained - even with only a light rain. Otherwise I was happy overall with the service. No problems to speak of other than that. I would choose Hughes Net again if I ever move back to that area.

When I called for a repair everyone was very good. The repairman was very good. Found the problem right away. Got us up and running again right away. Thank you Hughes net. Would recommend you to everyone. Great people and great service. We have been a customer since 2004.

Too pricey and will not leave me alone when it comes to these damn email reviews!!!! Was unable to get some issues resolved to my satisfaction, despite numerous calls, Finally just gave up. Technicians are mostly helpful, but not all.

Very satisfied with everyone I have talked to and with the service. The dish guy that put it in was very polite and helpful showing me how to use it. It is slow sending pictures and loads by pictures people send me.

Great service, great customer service, reliable.... that’s all, great for those that live in the country. Easy installation, much improved.... Television ads are informative and accurate.... Connection has been reliable. I’m not sure what else I can say....

Tech was very informative and professional. I am very satisfied with the overall performance. I have broadcast the positive results on our next door website. The service is competitive with other providers. The pricing could be improved with committing to a two year contract while other providers are month to month.

I put 4 stars because the first agent added upgrades and did not deliver what was promised. So Ricky in the Caribbean helped fix the double problem. The guys out there are awesome. He was very knowledgeable and patient. He resolved the problems, that Mathew caused.