HughesNet Reviews

I had a appointment to get my internet for Saturday December 5th but nobody gave me a time. I hate to call because I have to be transferred 4 or 5 times then wait on the line over 30 minutes to talk to someone. Can you please tell me what time they are going to come out to install it?

I wish that the monthly price was a lot less expensive. I don't feel that the service that I receive is worth the price that I have to pay. The internet is pretty dang slow for the price that I am having to pay each month. I wish that I didn't have to call every couple of months to request a lower cost.

I've had satellite Hughesnet for about 19 months now on a 2 year contract, hopefully won't renew. Stuck with satellite Internet for now, however. I can't retrieve my webmail without going through all kinds of machinations. Their customer service is nonsensical, and you have to go through the A.I. system, that's not exactly in your favor to reach them. I am paying 138.00/month for Internet of 20 GB's of data and a voice service. That's about enough data to stream 2 movies a month and have enough left over for your Internet and maybe an Alexa device I use to listen to music when I workout at home. That sucks. I can't switch, I'm under contract, I'd have to buy it out, and there's just one other satellite service, also an EchoStar company it turns out, ViaSat. That sucks too. I hear like there are other better Satellite services, like Windstream, not available in my area with unlimited data.

I live with 7 people which 4 for being homeschooled due to Covid. There should be unlimited data until this is over. It's not our fault we have to teach our children at home. Luckily I can buy tokens. Some can't. So I'm assuming some children aren't getting their education because they can't afford it. Buying the best plan at $150 plus you shouldn't need to buy tokens. I miss Spectrum!!!!

I needed to close my account for the winter. The service person was very friendly and was able to help me. He said I could close it for up to six months. We will be back in March so we will not use the six months.

Initially, the service was not good. But this company launched a new satellite and since then, I have not had a problem with them. Very happy with the service I receive today. I had this service upgraded to the latest version and it now performs very well, in my opinion.

The agent was very helpful in dealing with moving the financial responsibility to me after my mother's death. My dad is not in a position to deal with finances and I need to administer their bills. We were able to pay what was due and move everything into my name.

I have made many phone calls due to poor Internet which did not successfully support streaming tv. This was my purpose for subscribing. About the 3rd or 4th call, I was helped technologically and reception improved for a few days. The next call provided more tech advice which has helped also, but still leaves a lot of poor reception. I am in a difficult area, but I should not have been sold the service. I would feel a lot better if I were to be released from the 2-year contract on the 2 services I am paying for rather than be stuck w/ this bill for an unacceptable product.

Very pleasant, professional. He understood what I required verified my identity and repeated my question for validation and then proceeded to follow through on my request. He was polite and walked me through each step until completion. Job well done.

I do not like the way they do billing. The bill is sent and due on the same day. This keep me confused. The bill is generated on the 3rd. My payment is due on the 3rd. So far this is the only problem I have had with the internet provider.

I have been with Hughesnet for 3 years now. I had my service moved when we bought our new home in December of 2020. Hughes net agreed to move my service for free with a new 1 year contract. Foolishly I agree. Knowing my term would be up this month I double checked on the myhughesnet site 4 different times before calling to cancel today. Under my service in red numbers it said every time end of term 12/03/2020.

You alls price for your service keeps getting higher and higher. I live out in the country and live on Medicare. Can't you do something about your pricing. Started out around $45.00 now it's 80.00 something. Can't say the service has improved but the price keeps going on up.

Hard to understand the people. It's not the fault of them, But I must say that they are really helpful to myself. Thank you!!! To understand your English is good, but not always clear. The last guy I talked with helped me with my speed issues, tonight the girl helped me with my billing issues.

I am really dissatisfied with the service you get when you call customer service. First of all we pay outrageous prices for crappy at the best internet. Then when we call with a problem then we have to troubleshoot our own equipment. This is a bunch a crap. If your internet is down it's down. Get off your rear ends and fix it. We are dependent on this for our son's school and he missed today because of it and tomorrow or however long it takes to get a tech out here. Going to drop just as soon as I can. I would not recommend you all to a dog.

Hughes Net is better than none. I'm in a rural area and no other options. Speed is slow compared to high speed. It's not good for virtual classes. It stalls a lot. We could not stream Disney Plus, due to very slow speed. However, we can use Netflix and Hulu. I'll keep it until we can get fiber or high speed.

My internet 2 year contract runs out in August. I will be dropping it. The entire experience has been deplorable. I only can watch Netflix at around 8 am. It goes in and out every evening. I have reset it many times.

HughesNet provides a reliable service and great support staff. Internet service is our main source of communication for our daily activities involving friends and community contacts for goods and services. All my contacts with the knowledgeable support staff have been resolved in a timely and professional manner. Keep up the good work.

Support was quick, knowledgeable and friendly. The agent addressed my issues in a manner that was both professional and completely satisfactory for the issues I had. Nothing more could be expected. In summary I would not hesitate to recommend the company based on this interaction.

The ordering and installation was excellent. Yesterday I got a follow up call from a telemarketer trying to sell me Dish Network.. He was rude. Acted like he cared about my business and all he wanted was to get me to buy dish network.

Poor internet connection all the time. We’re thinking about going with a different provider. On top of that, we can’t even access Netflix or anything else on it smart TV. It just keeps spinning/searching for a signal. IF we do get in, it pauses and goes right back to spinning/searching.

The service representative was very understanding and was very compassionate in helping me to lower my bill. I am a senior citizen with fixed income and with having 2 hurricanes cause monetary damage, I am financially in a bind. Helping to lower my bill helped me a lot, for which I thank you.

Want to start streaming and needed help on how to begin that process. Great tech help! I didn't feel rushed nor feel foolish for asking a multitude of questions. He understood about finances and fixed incomes. We got to where I needed to be financially and service tailored for us. Keep up the good work.

The issue was not resolved. I haven't been able to watch a single movie. I don't have computers or anything else that uses wifi. I live in my home with my husband. No children at home. And she insisted that we had other things hooked up. I pay 72.00 a month for something I can't even use. I'm watching DVD on a player 'cause your internet does not work just loads. Red spinning circles is all we get. I'm not happy and I am looking into other internet providers. Rate the experience a negative star.

Don't feel there is enough GBs for the money being paid. It doesn't take very many days to use up the allotment of GBs and then the internet becomes very slow. I can't afford more than what I am already paying.

I would say service is ok but very slow to respond. As an only option it’s better than nothing. For the price vs service I wish I had other options as this is not worth the price. I can say customer service has been very good when I call.

I was promised a new reduced rate for 3 months which means the $25 more I was charged this month will be reduced to a $10 overcharge by the end of 3 months. This means I pay $10 more in the end, but I only have this reduced rate until February.

I’ve had no problems with service. Billing is where I’ve had to keep calling to get it straightened out. I finally understand how billing is. Hopefully I would have a problem anymore. Otherwise I would recommend Hughesnet to family and to friends.

The agent I worked with was very understanding, quick, helpful, and kind. He understood the issue I was having and quickly worked to help. He was fast and friendly and I really appreciated the quickness in getting my issue resolved. He was a pleasure to work with!!

Speed of internet is slow. No better than CenturyLink and I pay 4 times as much. Videos won't stream without stopping several times. Just slow service. The last agent told me I had 50 megs of speed. Simply not true.

The representative was helpful and made the corrections to my information with little trouble. So many times I get a representative (other companies) who I cannot understand and have to keep asking them to repeat. Very time consuming! Thank you.

Loading up streaming freezes every time I use it. From the day I pay bill till the end of month. I'm not happy with the service of this nor am I happy with the price. My price should not be high for poor service. It's on good days or weather I get the same type service.

When I turn on my computer I know the internet will be on. It's loading slower than it was, but that might be from the overload of customers on right now. It does cost more than I used to pay but it's worth it.

Since I've been out of work due to covid, HughesNet has worked with me so our internet stays on with my son virtual schooling. THANK YOU HUGHES NET. With other providers not wanting to help at least, I can depend on them to understand. Being a single mother, it's hard.

I am VERY DISAPPOINTED with the amount of data included in the plan. For $80 there should be triple the amount of data. I came close to running out a couple of times and needed to restrict my use. And if I streamed a movie, I would run dangerously low.

Hughes reps have always been accomodating and professional. I've never had a problem with the equipment and it works great unless there's real heavy, pouring rain or heavy snow which affect the signal so I just go out and brush the snow off the dish.

When Washington State on TG the TV reception for my tv, computer were great all the time. When I got home here in Laughlin NV MY NETFLIX, ROku AND OTHER DEVICES, GOOGLE MUSIC were cutting in and out or buffering, guess what I am paying the same price for my internet and will leave your site asap. The Desert Springs committee are looking for something better.

I terminated the service because when my son arranged for a family Zoom meeting for every Sunday even when I added more data the meeting were buffered and the voice did not work. When tried it on my neighbors Spectrum cable internet it worked much better. I believe it also costs less.

Claudio did an excellent job in determining that the problem was with my device and not your system. Then it made the issue easier to resolve. As of now, the problem has been resolved. Thank you, Claudio.

I waited until it said agent number whatever has joined the chat. Nothing was ever asked of me. No greeting no what is your name, nothing. I waited and asked if the agent was there and got nothing after several minutes more.

Was not happy with price increase... However, agent did find a 3 month promo to give me. WIFI continues to tell me it is not on. Would like to know why it tells us we are not the receiving wifi connections all the time.

There really isn't much to say. WE get good service and I don't remember a time when I opened up My Computer that I didn't have service. Keep up the Good Work and If I need HELP THEY ARE THERE.

Great service, Good people. Understands my situation. I have told all my friends about Hughes. Professional installers. They walked me through the process of operating my receiver and troubleshooting. Love my channel list. Able to keep up with local news with local channels.

Service Representative listened well, understood my request and acted on it to my great satisfaction. I am happy with Hughes Network all around. Thank you. I gave you the best description of my opinion. Hopefully, this will do to your satisfaction.

The Hughes Rep. That helped me with my account was very professional and courteous, also easy to understand. I just wish there was something that could be done about the ping so I could use for Zoom. Other than that the service has been great.

HughesNet charged us over $600 they put the satellite on the roof where it looked awful then they put the router in an upstairs back bedroom not explaining that walls interfere with service. After literally 5 hours on the phone they agreed to come and move it closer to the tv and computer for only $200. I never used it once asked for it to be canceled which cost me $200. Still waiting 6 weeks for the $300 refund they promised. Worst service and customer service ever.

I have had trouble with your service since it was installed. The service is nonexistent if there is a cloud in the sky. The internet go out, the tv go out and after being on the phone for an hour or more trying to resolve issues, they say our internet is down. I got a message on my phone that says our bill wasn’t paid when it is automatically taken out of my account. Yesterday I got a message saying my phone wasn’t registered, whatever that means.

Due to suspicious activity on my bank account, which caused my account to be blocked, I requested an extended few days to pay my bill. The service was allowed and the call was handled professionally. My due date was changed without a problem.

They shut your connection off well before bill is due. Way overpriced, $104 / 15 gigs is a joke. Others offer 100 gigs for $86. Can't stream anything because the connection sucks and constantly buffering and then you run out of data before really getting to do anything. Customer service doesn't care if you stay or go, no customer appreciation of any kind. They have changed the name of the account holder (my account) 3 times and will let anyone make changes to the account. They don't give a damn about their customers or apparently making money. Worst internet provider ever!! Rather have dial-up, it's just as fast.

I am not getting the speed I am paying for! Your tech did nothing!!! I was on the phone with your tech for at least 30 minutes and he told me to call back when we had clear weather. I informed him that the weather did not make a difference!!

I was given excellent instructions to set up an online account and clarify Bill paying arrangements. I was surprised by the quality of the service provided. It was way beyond my expectations and I felt confident that I could discover whatever I needed about my service whenever I needed to.

The first lady I spoke with I had much difficulty having a conversation. It was very difficult to understand her and I had difficulty understanding her. The second lady was much easier to understand and seemed more interested in resolving my issue and under the circumstances was very helpful. Overall, my experience was very frustrating and as a shared with the second lady, I feel you and other companies take advantage of certain situations to make a profit and this is been my experience with you lately.

My internet service was installed on on 11/10 and I have been on the phone every day since with either Hughes Net, Amazon Prime video or Samsung TV. Because each one points the finger at the other. I have unplugged, plugged in, reset everything that can be reset, bought a new TV, bought an ethernet cable, spent 51/2 on 11/21 approx. 7 1/2-8 hours total on the phone (my cell phone because the Hughes net phone breaks up or disconnects). I have been told that there is nothing wrong with my Tower or internet connections, I just cannot stream & I cannot use my phone because of the breaking up or dropping calls, that is when it is connected to the internet. Once I had internet service but no phone service??? The problem is still not solved.

Back in October we had a tech come out and fix our dish. I was not informed of the $125 technician charge so when my bill came through I called Hughesnet. Explain what was going on. The guy told me that I could Go on the website and dispute it. I called back in because there was no place to dispute it on the website and was informed that they do not handle that way. Spoke with the supervisor. She took care of it. This month after I pay my bill on the 16th, I didn’t receive the charge of $81 to my bank account that I didn’t authorize. When I called then I kept being told that it was a valid charge but they couldn’t tell me why I was charged to $81.

Laura/Delta repairs. I scheduled repairs and in doing so I was never informed that said repairs were not covered by acts of nature. I specifically stated damage was storm related. Scheduling agent never said there would be a cost for repairing or that they would be such an unreasonable cost of $1400. I would have chosen to cancel service ($355) compared to paying an unreasonable service charge. I canceled 11/27/2020.

Hughesnet advertises one thing but the service and internet speeds are well below what they advertise and when you call to get it resolved and possibly see about coming to a resolution they offer no help.. I pay 160 dollars a month for 50 Gb of data. Never receiving anywhere close to there so called advertised speeds. Then when you call to speak to someone they always blame it on the clouds.. It can be a sunny clear day and I still do not have good reception of internet speed. How can you charge someone full price for a service when I'm not receiving full service.. I am in the process of finding a lawyer to dispute this poor customer service and poor contract service. I reached out about this before and all I get is a survey to fill out. I will continue to send in these reports and every chance I get to post reviews of the true poor service that hughesnet offers.

I rated the experience a 3 because it took several calls and 1.5 weeks to get service restored. The first scheduled tech did not show up or contact us to say was not coming after all. The 2nd tech (from ND) was GREAT. He contacted us right before coming and then he did an outstanding job!

Tech support was awesome. Upgraded my plan to correct issues but I am still having the problem. Speed is way too slow. It’s buffering and droppytge station way too much. Not happy with the satellite performance for the cost of service.

It still don't work. Stop billing until you get it fixed. Do not draft my bill until I get internet. Why do I have so much trouble with this service. Your service has never worked for me. It just sucks to be blunt.

You are the best and I referred new people to you. I never been denied from you. You always helped me when in need. My signal always good, well bad storms delay it, but always right back on fast. By any chance I can get free tv local channels by you? My neighbor wants his Hughesnet activated. He already have the dish from you. I'm always trying to get people to subscribe to you. 7 star convenience store has it with you now. Can I get a discount every time I get people to apply to you?

I never gave you permission to use my credit card for a payment. I only used my credit card for the initial installation and never gave you permission to charge the second month to my credit card. Any attempt to bill my credit card again and you will be hearing from my lawyer. I want a bill sent to me monthly and I will pay by check.

Because of the pandemic, I have to use HN more for zoom meetings and it makes it difficult to find ways to try not to use my data during the day so I don't use my allowed usage before the end of the month. If I could afford the the other plans no problem but to pay for satellite and WI-FI (don't have a bundle package due to when I purchased each) separately it not good for my family. And to state that 2 am - 8 am to get the best usage...WOW!

I had another internet service which would go out on cloudy days and when it rained, but we just recently had a bad storm and guess what? I still had internet service. You go Hughes Net gen 5. Love it so much, and the speed is fantastic too. Thank you.

There was a problem with our internet service. I called and was told that I had used my monthly data. I purchased a larger plan. In two days we used the extra 10gb of data. Then 2gb were added and used in 4 hours. There was an obvious problem. On 11/20 or 11/19 I was told the technical team would contact me within 3 business days. So on 11/25 I waited all day. I called the support center 3 times and told the tech team would call by 9pm. At 8pm I had not received a call. I called back and thankfully Angel answered my call. He listened, read the previous notes and solved my problem. Of the multiple techs answering the phone he was the only person who listened and fixed the problem. He saved my account with your company.

I've been with HughesNet for many years and have found them to be very reliable, very responsive to problems and extremely helpful. Tech support is knowledgeable and easy to talk to. The service is great with very little downtime like during severe weather. Most time storms and heavy weather cause no problems, but when they do it's usually of short duration. All in all, I'm very satisfied and plan to continue my association.

My experience was very good. When I explained my concerns to the representative, he was very patient and understanding. He did not try to brush me off, he checked my account, and did some testing and was able to explain very clearly what my problem was and helped me with a solution that helped me and I am very pleased with HughesNet. I have and I will continue to tell others of your great services. I am very pleased with HughesNet.

We bought the equipment, went with the recommended plan based on our planned activity, virtual student, two phones. We exceeded the usage maximum within two weeks. We upgraded plans, received three free tokens, later bought two $15 tokens ourselves. We ran out of gb again today. We updated to the top tier, but even that is going to leave us short. We would have to buy $75 in tokens to cover our estimated usage. Basically $225 per month just for internet access on two phones and a laptop. There is nowhere else to go. I am tied into Hughesnet and there are no other internet providers on this mountain. Now what?

The representative was very patient, knowledgeable and willing to help. He knew what to do to resolve my issue. I am very satisfied with his service and I no longer have an internet problem. I hope it stays that way! Thank you.

2 devices in my house cannot be online at the same time. Anytime I call them us there is new song and dance....for more money.... Big mistake to switch from Dish to these guys.... Worse than that is their customer service agents...

I called HughesNet, concerned that I would have to suspend service because it was becoming too costly for me. I am on a fixed income. After explaining my situation to the representative, we were able to come up with at least a temporary solution. He was very knowledgeable and so very helpful. Also, he was extremely pleasant to talk to and I appreciated that immensely.

Modem quit working called in was. Was told they would order one on 11/11. Called in 11/18 check status. Had trouble finding tracking number. Received modem on 11/20. Packer said shipped 11/18. Also told account would be adjusted. Will see if it is.

I have had no problems with Hughes Net in the previous two year period, during my contract. Have got good service, so have no complaint right now. When I called to speak with someone regarding billing a few days ago, it was resolved in a timely manner and Roy was very helpful.

Agent talked over me several times and was patronizing in a Statement to me regarding How would I like it if.... That was unnecessary and disrespectful. So needless to say not happy with that Agent and the fact that my issue is still not resolved.

In July 2020 I had a fire in the wiring in my RV where my WIFI is located. At that time I suspended my account as I couldn't use it until damages were repaired. It took until October to complete the repairs. I then called and reinstated my account. Because I am in a campground it closes in November. At that time I called to suspend it until April when I can return. I was told you can only suspend once per year. If I had been told this in the beginning I would have never used your service at all. Considering the fire was out of my control I don't think this should apply to me. I also don't think I should have to pay full price for six months when I cannot use the service. I will definitely cancel when possible & will not recommend your service to anyone!

I always experience a very high level of customer service from each and every representative that I have worked with. I wish that my internet was faster and that there were fewer stop and go incidents. My grand kids often complain about it when they visit.

All of your ads say that it is very fast no matter where you live. This is not true at all. Also we loose service at the hint of rain. If there was anything out there that we could use I would change in a second.

Living at 9000 ft. in Colorado mountains we are limited for services and weather is always an issue here. This is true for other companies I have tried throughout the years. Service is fair, your techs good and find the problems, prices getting high for retired folks. So far, better than EarthLink, AT&T, etc. Cells phones do not work at my home even with a tower five miles away. We have lived though party line phones with three families and three tv stations only. So it is better.

Well as soon as I think it's been resolved then later on as the movies play it starts buffering again.. I watch YouTube and Prime Video only. It's usually in the afternoon and evening and night time. Thank you for your effort. Too bad my account on reflex 90.00 dollars off of December's bill. All that buffering uses gigabytes. So I don't have an answer.

I am on fixed income, both of us are almost 70 and disabled. I shop on the internet, and use it a lot. I needed to cut the bill. The rep helped find me a discount for 6 months. That will help for a while.

I chose HughesNet because my rural provider just had terrible speed of download/upload and HughesNet promised faster speeds for both. I'm happy with the results and I get many times the speed just as promised. I also get service at a better price than I was paying!

The customer service was great. Had me on hold but, updated me 2 times while he was working on my needs. Got back to me with a quick response and solved my problem. I was only on the phone for a short amount of time. Which to me is a plus!

Where I live Hughesnet was all I could get -- and it keeps me connected so it is doing ok. I don't do much email to stay connected to family. As long as I can send a email I am happy with the service.

No one can speak clear English, no one can get me the help I need, it's been 2 weeks and I can receive email but not send. Said my complaint has been escalated and I will hear from someone. Didn't happen. I would strongly suggest do not use Hughes Net with windows live mail or you will be SCREWED!!

If I signed up for a 2 year contract then why can’t I get the cheaper price for the 2 years. I think it’s annoying that I have to go back before the so called “6 month trial” period is over to sign up for another 2 years. I think it’s a waste of time. I would appreciate it if you can lock me in for 2 years at the 6 month price deal.

We upgraded our HughesNet from an older service to the Gen5 service and we can't even go back to the beginning of a show on our smart TV because it says we don't have enough internet. When I run diagnostics on the WI-FI connection to the TV all we have is HD. No 1080p or higher. When I run a speed test on my tablet and phone, I get 0 download, 55 upload, and a latency of 6. That's on the hug5g. That's not good enough and I may drop the service altogether if it's not fixed soon.

Lost our WiFi. Switched to phone service. Went to your website. Was unsuccessful in finding any way to live chat, call etc. No faq’s .Finally fixed it by unplugging and replugging modem. Tried to submit this and got message it failed.

My experience was great. My issue was resolved. The tech was very good at his job. I am dissatisfied with one thing with Hughesnet and that is the billing department. I can not seem to be able to change my due date or even find out when it is and it is not consistent. It's different every month. I need to get that fixed. Thank you. Kelly

The only problem I have is when there is falling weather, it stops the service from working. Otherwise, my service is great it, also, works well when streaming. I would highly recommend Hughesnet to my friends and family. Thus, I am very pleased with Hughesnet!

My installer did a great job. HIs name was Joe. He was very polite, considerate of me and my home, and efficient in his work. I have had great service from the customer service department. I have also had great service from the voice department when I finally reached them. Twice I called and remained on hold for one hour each time before I finally hung up and gave up. The third time was charm. When I reached a person the service was very good. I don't really think the website is customer friendly, but the employees working in customer service are very good. I actually prefer the people contact over website usage. I've had the service about a month now, and have had good service from the equipment, now that the switchover issues are behind us. Thank you service people.

Any movie we watch has a serious amount of buffering going on. Didn't happen before, don't know what's going on. Can you fix the problem? With Century Link we did not have this problem. We have relocated the modem several times to no avail.

Customer rep was trying very hard to solve this issue. She gave it her all. Issue resolved issue on its own. There was a typhoon going on somewhere. Her equipment was not responding. I have nothing more to add actually. I wish everyone a happy Thanksgiving. May your holidays be the best! Stay safe. Live life.

First I wasn't told my unlimited plan wasn't all high speed data. Second I told the sales person I was using it for TV and it is so slow and erratic the picture is poor or it tells me I have a poor connection, I can only use 1 device at a time because of the poor quality of connection.

I am not very happy with HughesNet, as their Gen5 service is not what it is advertised to be! It is extremely slow, my data on my phone and tablet is much faster, and the ability to stream tv apps such as Amazon Prime Video does not work. NetFlix works without a problem. I have called and spoken with technical support to no avail. Unfortunately I am locked into a two year contract! I’ve had HughesNet before, and I see no difference with their service now, as before. I am very unhappy!!!

Very slow internet. Not good at all. Trying to watch movie and it’s breaking up the movie to buff and all my data is use up so I don’t have any of it. Runs very slow and takes forever to get want I want or watch. Very unhappy tried all services.

Ok Hughesnet I had y'all service almost 3 years and it was an auto payment. Though it's not the best service we had but I was patience user. I cancelled it last August 2020 and send y'all the whole package of modem. Now I got a letter from collection agency that I owed $216.50. First thing, I didn't receive any notice from you or bill that I owed. Second, when I called the representative he said they charged of $216.50 because I sent the box with incomplete receiver. And I swear that I checked many times and followed the instructions on the paper how to send it to y'all. But screwed me and trying to ruin my credit history and let me pay something with no service. I will not recommend to anyone your company. You guys just screwed people.

I' like to thank the person's that gave me all the help. I hope I was not too much of a problem and thank every body. Hope everybody has a fantastic THANKSGIVING DAY. THANK FOR ALL YOUR HELP. E-MAIL WORKS GREAT..

The service tech was great, he took care of the internet problem for me. He had a pleasant attitude and was very informative. I was very pleased with his service. He was very pleasant even when for whatever reason the internet went off again even after it was fixed the first time. He took care of the problem and took the time to make sure the internet did not go down a third time.

This internet service has not worked properly since 2 weeks after installation. I have called NUMEROUS times regarding this matter. I am currently on day 5 of a call back, that never happens. I keep getting told I will receive a call back the following day. I would not recommend Hughesnet to my enemy.

They taken good care of you. Answer all your questions and a respectful and they are calling you back soon. They getting chance to check on you and reminding you on your appointment with the technician to check the problem.

We have experienced slow connectivity since day one. I have made numerous calls to tech support and increased my GB capacity spending more money with less satisfaction. I would never recommend the Hughes Net company to anyone. I would like to get out of my contract immediately. Tech support has actually confirmed my doubts on two occasions that the Hughes Net service is not capable of handling internet streaming at all. Please contact me at **. I would like to chat.

I have been discontinued from my HughesNet service. Service has been spotty the whole year and a half HughesNet has been my provider. I have made a number of tech calls, and spoken with numerous technicians at differing levels. Some have been great. Some have been clueless. On the unhelpful calls I have learned to repeat back what they tell me, and say good-bye. Then call back and get a different agent. SO, then, I got a call from the electric company. The initial installation of my dish was on an electric pole without electric co permission, and without HughesNet informing me they needed permission and did not have it. The electric company wanted it removed.

I called on Nov 11th to disconnect. By Nov 23rd still had not received a return box. Called and was told I wouldn't be disconnected until Nov 28th because that's how long I was paid up till. So story short, you must use the words "early termination" to get a refund for the remainder of the month. They won't tell you this.

We turned off service in September 2020 because the Castle Fire in Sequoia National Forest burned thru our land. All power lines were down. They came back on in November. We called and asked for service to be turned back on but the modems didn’t work. Went thru repowering up the system but the 30-seconds off didn’t work. So, scheduled tech to come and check it. We turned off the system overnight and the modem powered up and the internet and phone worked immediately. Called and canceled the technician the day before he was scheduled to come by. He called us the night before to confirm his appointment the next day and we told him it had been canceled. He had no idea until he had talked to us.

With our previous telephone company, we were located a long way from where the trunk line begin. By the time the signal reached our location, most of the time when using the phone the signal was weak with static causing difficulty hearing. We would report this condition but after the first the first year we knew it was a problem due to distance, Then over 20 years later, HUGHES Net comes to Elgin and we are happy again.

We had our equipment upgraded. The service person had to dig a hole and install a new dish. In addition, he installed two receivers which upgraded us. He was very polite and kept us informed of each step he was doing. He also coordinated our two new remote controls with our new upgraded receivers.

Since talking with your customer service two days ago who set up a call back for yesterday, my email account is frozen and has had no no additions since 1246 am on Thursday.. He had however determined that my modem is not providing me with the bandwidth you promise. Your young lady today has set me up with your advanced IT department as she is unable to find the reason I am having email issues.

I request to send a technician to remove the equipment from my roof and I’m being charged for it. I can’t climb to the roof to removed the equipment that I need to return or else I’ll be charge $200.00. Please send someone with no charge to remove your equipment. Never seen in my whole life a company requesting me to get on the roof or pay them to get their own equipment

I am tired of calling to get some help with the slow internet and the person on the other end cannot understand that because my phone service is thru you, when they tell me to reload the internet it cuts them off from me on the phone. I still have toooo sloooow internet!!!

I’ve had two telephone conversations with two different HughesNet reps and both were very courteous and helpful. Both representatives apologized each time they needed to put our call on hold although that was completely understandable. Even though I did have to make two calls my issue was resolved quickly. Thank you!

How HughesNet stays in business is beyond me. This is the absolute worst internet provider on the planet. I have not been able to watch a single TV program without constant buffering or complete freezing up. I finally got so fed up I called support. The guy I talked to, "Charles" was rude, arrogant & sooo condescending. I was unable to see my account online as I couldn't remember password. I was able to reset password & able to get into my account one time, after that it again tells me wrong password. I was told the problem I was having is due to not having enough data, and that the basic plan I have will "maybe" allow me to watch 3 movies a month. I can't even watch a commercial. Also told that I had "uploaded" 25,000 plus Gb.

Could not understand them and never resolved the issue and never sent me notification that my acct as asked was closed. Never told me new owners decided to not take acct over. Just kept changing my credit card and still after 3 or more phone calls there is no resolution.

I was very satisfied with how they were so polite and was able to correct my problem so quickly. The lady that assisted me was very understanding and beared with me until the problem was solved and I was back in business.

The third time I called in I finally got a young lady knew what she was doing! She reset my equipment and I reset my phone and system is back on. It would be helpful in the future if the home office sent out a letter, before the power is shut off. When. You get the “shut off” letter five days after they have already shut the service off! Thank you a customer of yours, who. was never late or ever missed a payment.. Whether I keep your service in the future, I will have do some real. Thinking about it. Thank you Virginia **

I wasn't getting our home phone to connect. It got handled during the phone call. Both people who helped me were professional and nice. Tech support will keep at it until they fix your problem. Can't ask for more than that.

Extremely courteous and friendly. Quickly found the problem and gave me options to try. She said she would check on me and did. Even though I missed her call and when she went to check on me again, she saw my problem was solved but still called me again. It meant a lot! I felt important and that I mattered. I am very happy with your service.

If new router is needed, I do not know which kind to buy or how to install. No phone service to walk me through with instructions. Have been using Readynet router. Just bought Netgear wifi cable modem router. Not sure if right one. Don't understand instructions.

Spent an hour on the phone to have NOTHING resolved. Internet is AWFUL!! My kids cannot do any school work!!! They do not care and blame it on your house or the weather. It was a sunny day and we only live 7 mins from town!

Problem not resolved. No usable service. Called twice in 24 hr get the run around. Would you want to pay for service you don’t get. I’m going to cancel my credit card and you can’t charge me for 1 minute of not adequate service enough to watch any On Demand and very little Netflix.

This is the only internet option I have at this time. Over 71 dollars a month is way too high. It is slow, runs out very quickly. Even when it is refreshed I cannot watch a movie online because it stops and loads stops and loads. One time it was fully loaded and I tried to watch one movie on Pluto. After never ending stopping and loading I finally got to see the whole movie and all my data was used up. I cannot use Roku as it will just stop and load stop and load. No I am not happy at all. I will say that when I call to pay my bill etc. your people are very nice and friendly..

Great tech. He was kind, patience, very nice, respectful, and professional. He was very nice and kind, friendly and kind. I will definitely recommend him to any Customers. I would highly recommend HughesNet to anyone. Thank you for great services.

My daughter and I heard great things about Hughesnet, we got the service and when covid 19 hit my daughter had to work from home and Hughesnet is not the right service to work from home at all, she still today can not do her CSR work and we are paying 70 monthly for 2yrs which I think wrong. We have called twice and still same thing, it's sad and RIDICULOUS to pay this much and you can't even use to work from home. This is wrong, this world needs prayer, needs help!

I am a long term customer.. Always pay my bill... I am a senior living on a fixed income.. My neighbors just joined HN and get 100mgb for $60 or so a month... I would also like to have this offer but was told it is not offered in my area... Not true. Just because I am not a new customer I can't have the same offer as a new customer??... Is this the reason? NOT FAIR!

I called to move my service and was told all I needed to take with me was the modem and power supply. I could not get service at my new home and had to cancel my contract. They charged me $200 for not returning the the radio on the dish that I was told that I didn’t need to take with me. This is terrible service and nobody at HughesNet even cares. I would not recommend them to anyone!!

I have been in touch with 4 different reps., last one on 11/1/20 at 11:13 am CST & conf. #**. Was told that I would receive my $225.17 w/in 1-7 business days. I have send all the equip. back and been trying to get my money that they took out months ago. Worst company ever!! I will never recommend you to anyone!! I didn't want to even give 1 star!!

Case ** Mr. ** Oct 28, 3020. I’ve had good experiences and helpful conversations with supervisor Rose, and Peter **. However ** was the ultimate customer Disappointment! This conversation was one of the worst experience I’ve had with one of the Hughes net so-called supervisor. Very incompetent, rude, condescending. Not helpful at all. Refused to follow through on another supervisors suggestion. After several minutes of explaining my problems we were disconnected. He never bothered to call back follow-up to see if the problem was resolved.

I have had my hours cut dramatically because of Covid.. So I wasn't able to pay my bill on time. I was able to call and get an extension for a couple of days ahead, my next pay date. I was able to do that swiftly as well as calling over the phone to pay said bill. I paid by card and it went very smooth. Both gentlemen I talked to spoke clearly and explained any questions I had as well as adding their bits of information. Overall, both my calling experiences where great. 10/10.

The tech that helped me was very nice, polite and she knew what she was doing. She explained to me what I had to do and took her time with me. She even had me retry after we restarted the computer. She was very helpful and let me know if I had any more trouble to call back. She even wished me a Happy holidays and be safe. Thank you. Betty.

The customer service is wonderful. I have always been helped the first time I call and have been treated with respect and patience. Your employees are the best. The only issue I have is the limited service in my area. What I have is very reliable.

Every time I have contacted HughesNet whatever my question or problem was, I was taken care of in a timely and efficient manner. I am happy with my service even though during peak times the service buffers quite a bit, I realize that this is because of where I live.

We called tech support twice, the problem couldn't be fixed over the phone. Someone would be out between 8 and 11 on Monday. The day of the appointment no one showed up or called. We were told someone would call us but received no call. Service is still buffering all the time and very slow.

We have Hughesnet in our summer home which is in a remote area of the Adirondack Mountains (Northern New York State). We often lose reception when there is a storm. If it wasn't for that I would rate you 4.5 stars for customer service and overall service.

Overall happy with the service. Billing has not been perfect but remedy to the problems has been swift and courteous. The data is enough and never had any problems with connection. The website is helpful and I should probably use it more. Also tech support was helpful at educating me in realignment if ever I were to move.

I talked to a person wanting my billing on my service to start on the same day along with my time on both accounts. This has still not been resolved when the customer service person said he would take care of this. I'm paying for a service on one account that is not due. Both accounts should start and be due on the same date.

I was very satisfied with Hughes Net. The internet service associate was very patient with and very knowledgeable in his job. He worked me through the issue until I was satisfied that my issue was completed. Thank you so much.

I am now experiencing my third time with my email not working. Not happy. I changed my email supplier to Hughes net and for a while it worked well and now I can’t send, only receive. I have tried to repair it in vain.

I needed some assistance from customer service and called fairly early in the day. I did not have to wait on hold, and was greeted immediately. My customer service representative was very helpful, and worked hard to help me. I really appreciated his help. He was so polite and easy to talk to.

I expected a follow up call today and no one bloody called. Your customer service is below zero with me. When I am speaking with someone, they need to say my name right. I should not have to correct them 5-6 times every time they come back off hold. I also shouldn't be on hold so many times. Things I have noticed that your technicians refuse to acknowledge. Your signal that allows streaming shuts off about 5pm. I know this as it actually tells me on my PC that my connection does not have internet. This for me so is my time for me to try to watch a video or do video calls with my grandchildren, not work, but I can't because your signal is insufficient for it. I know this because my PC also tells me that my signal is weak, even with the CAT6 connection. The modem has been identified twice as the issue, per your telephone support supervisors, but field services have not responded to replace it.

For the last two plus weeks I have had download speeds as low as .06, most are about .64. I have been told it is because I am out of data, it is raining and because I have too many devices. This is the reason even though for my time with your company 90% of the time I am out of data, it has rained before and the number of devices have been cut to one. My phone drops calls, the sound is tinny and distorted and can not be counted on to work to order a pizza let alone to call an ambulance. I am paying for express repairs of my phone system because of my wife's medical needs and our lack cell phone coverage.

I told CSR I was unhappy with the cost of internet service; she gave me a discount for 3 months, plus discounted the month was already billed for. Now if the discounts go through I will be a happy camper. At least she sounded like she was handling my problem.

The replacement was sent in a timely manner. We tried following the instructions on installing it, but ended up having to call for phone help. The first call ended up being "lost" after being on hold for about 45 minutes. When we called back, we got a different person who walked us through the rest of the installation without any problems. I think her name was Barbara. She knew what she was doing. I think Barbara needs a raise. Have the case # if needed.

As a retired Director of Technology for a school district, I have experience in evaluating the efficiencies of internet platforms. I understand the factors that interfere with the performance of a satellite based Internet system. I find that I am constantly resetting the modem, or contacting technical support because of the lack of the system to meet the minimum standards for Internet connectivity and performance. Hughesnet does a satisfactory job of serving up static webpages if you are patient enough to wait. It does not do a good, reliable job of delivering video clips, or instructional videos without constant caching of content.

Service has been fine. I just wish you guys offered live tv. Dish is terrible here. Even in local storms I have not had any problems. My only complaint would be the speed. Any calls for service questions have been answered promptly by someone who I could understand. Thank you so much for the great service.

I change service location each 6 months. Today could not get device at new location to work and wished to cancel device at old location. Tech failed at both requests. A simple reset later by me solved first problem. Had to call a second tech who spoke American English to cancel service visit and terminate service at other location.

When I signed up for Hughesnet service I was told that after two payments were made I would receive a $100 gift card. I have made 4 payments and when I asked about the card I got what I considered a runaround about having to provide documentation. I have auto-pay on my account so I shouldn't have to provide proof of payment. Last month a CS rep told me that the process had started and the card would be mailed. Still no card and now just a lot of aggravation.

I live in a rural area. We are still working on a buffering problem but all in all they have been very satisfying. The customer service is great. They are very polite and very patients at times when I was not. I would recommend to a acquaintance.

Since I live in the country I don't have many options for internet service. I have been really pleased with your "first class" service! I have never had an outage. When I had my roof reshingled a few months ago, they came out and fixed my internet very timely!

Horrible customer service, continued billing problems, no resolutions to customer service questions and billing questions, multiple billing transactions that were processed on saved credit card with no resolve. Very, very dissatisfied. Customer service unable and/or unwilling to help resolve issues.

The technician was very knowledgeable and helpful with answering questions that I had. I loved that he wore booties when entering the house. He was very professional and performed his job very efficiently. Definitely an asset to your team. I would highly recommend Hughesnet to my friends and family.

We recently installed Roku television and upgraded the internet monthly service. We required telephone assistance in resetting the type of service via satellite to accommodate Streaming tv picture and signal. The telephone call technician was excellent and streaming picture is now good. Would however prefer to pay less.

Customer service has been great. Although sometimes the internet doesn't work well, that's to be expected in the northern Maine woods. From initial phone contact to installation to putting account on break for the winter, very satisfied with people I have dealt with.

HughesNet was easy to deal with. No bull, just laid it out as it would be. From service, cost and installation. No surprises after the installation. The tech was masked for covid and had foot protection in the house. Very knowledgeable and professional about his work. Explained what he did and how to use the product. Asked if we had questions. Nothing bad to say.