HughesNet Reviews

Very informative about the capabilities of our internet out here in a rural location. It is slow but usually steady. So now I can use the internet more effectively. There is nothing else I can say. They even explained Zoom. Now I know it won’t work out here. My sister is a teacher. It would nice to have it though.

I was pleased with the time it took to take my wi-fi off vacation hold so when I got back home the wi-fi was already on and ready form to use my computer. One call and in a few minutes it was done. No transferring me to a lot of different people as some sites do. It was fast and easy.

We pay a lot of money for this internet and it’s very slow and we can’t even watch movies on Netflix because it doesn’t load the movies or the movies on demand either. Just very unhappy with this service for the price we pay.

As I was attempting to pay my bill online, your computer would not accept my information, so I called the helpline, and the agent was very nice and professional in dealing with my problem, but was, unfortunately, unable to do much. She suggested things for me to try that might help, but nothing worked. She then suggested me using the phone pay route, stayed on the line as I paid, then kept me on the phone afterward to assure that everything had worked out okay. She went over and above what might be expected.

We kept getting notices of maxing out our allotment of GBs and having to buy "Coins" or use what was left of the Coins. That just made no sense at all since I have no business at all since the Co-Vid so I am not even using the internet for the purpose at all. Even when I was "in business", we never had the notices of running out. We were forced to increase our GB plan and pay more money/month. Not happy that we feel forced to do this. Cannot come up with why this would be running out every month. We may look for a different provider when our year's contract is up

We are happy with Hughes Net...Meets our needs. Good connectivity at our new location! Due to our remote location, internet options are few. We are thankful for Hughes Net. Hughes Net employees are personable and efficient. Our installer technician was excellent and really wanted us to be happy with the service.

I don’t like the fact that you raise the monthly cost without sending notice a month ahead. Also, would love to have unlimited so I could watch my smart tv without a lot of filtering. Other that that, I like the service.

Carlos has great customer service, he was extremely helpful. He knew exactly what I needed to do and he resolved my problem. But the service with Hughes Net is not very good. I keep having the problem of the Internet going or not having enough strength for the internet to work properly. But am on a 2 year contract and I can't cancel it. If I wasn't on a 2 year contract I would of canceled it already. Thank you.

Cannot stream movies without continual buffering. Cannot view YouTube or YouTube TV without buffering. It is expensive for the amount data provided. It does work ok for surfing the internet and reading The NY Times. The unlimited data at a slow speed does provide some satisfaction but overall the speed is slow.

Original install date was Tuesday, Oct 6th, between 11am-2pm. I received a text that technician would be there at 2:15. By 3:00 pm, I called Thompson Satellite to see where was installer. Response was he couldn't find me and all he found was a locked gate somewhere. So after waiting all day Tuesday, I rescheduled to Wednesday at 3:30. So, I close my business once again to meet someone. Technician showed up at 4:15. He walked around my house with his phone and said I would have to dig a 2' deep hole and trench 18" deep for 35'. I would have to find someone to do that, not possible for me. I suggested mounting satellite on my garage where my dish satellite is located and run wire thru inside of garage to my home. He said that would be too much trouble and he did not want to do that. I said we could just cancel the install. That is why I am very dissatisfied and cancelling my order for your product.

The tech support that I talked to went way beyond the issue I called about. He had me check my iPad and my iPhone, download an app and check my programs on YouTube, and how long it took for a video to be installed on and connect.

Why can’t I purchase the modem in my account to cut down on monthly charges? The price for the lease is $15.00 per month. The cost of modem is $350. I would be better off buying it if I stay with Hughes for more than three years.

Up until the recent problem, I have never had an interruption or problem with my HughesNet service. I believe this particular interruption in internet service was not the fault of HughesNet but the remnants of a hurricane moving through our area. HughesNet's customer service was excellent. With instructions over the phone, they had my internet service up and running in a relatively short time. They were very professional, friendly and helpful. I have been extremely satisfied with HughesNet Internet service.

I have an 8 month old pup that believes everything mine is his! He almost destroyed the remote and my phone. Had a positive encounter with Dish representative and luckily had insurance to offset replacement cost. Programmed new remote to TV but using old one until it totally gives up. I will not use anyone but Dish.

They were very helpful in checking on my account. They were very friendly and helpful. Did not keep me on hold very long. If they didn’t know they got help from other employees. I would tell me friends about how friendly everyone I talked to.

I was over billed $125. On 9/14/20 called customer service was told the amount would be put back in my bank in 24 to 48 hrs. It’s been 23 days, HughesNet talks good but lies to you so you go away. Can’t wait till I’m done with them 11/2020.

You said I could port my number. I tried for 2 days and found out that they consider it not a local #. I am so angry. I feel mislead. You didn't live up to your advertising. We also had trouble with installing and I ordered Stars but didn't get it. I had to give you 1 star for this to go through but you don't deserve it.

The service is very very poor. Actually it sucks. It takes forever to download a page and you can forget streaming. When you try to watch a show it is impossible. The show stops every ten seconds to start streaming again.

Technician made unnecessary holes/disturbance to my roof that caused rain to leak down the walls in my Master Bathroom and stain it. Technician came to take the satellite down off the roof and place on a pole as requested. He stated that Hughes Net doesn't do any repairs! Well, I have an issue with you about reimbursing or fixing my problem created by your company! You want your money as you've already taken from arrangements and I want the problem corrected! I am your customer! If you are contacting me by phone call, please text that informational number. I'm teaching from home and don't have time to answer for unwanted calls. Thanks, Sonya **.

My experience with at least three levels of customer service center agents was outstanding. Probably the finest agents l have ever dealt with in my years in electronics. They moved me along a complicated path With great patience speaking clearly and slowly so I could follow there lead correctly. Thank you.

The customer service department in this area goes above and beyond. There was an issue with billing and payment today and it was resolved within minutes. Jermaine ** was such a patient and kind representative. He helped me tremendously. Thank you all for such great service!

Our screen response is much better than what we came from. We have had calls from those who helped us get set up and the company to see that we have been served well. That has been a pleasant experience.

I’m not happy that the 5g is not strong enough to use, and not getting unlimited data use. Why is that going on? I will be changing service providers when my time is up. You should give senior discounts with our limited income.

The guy I spoke with was extremely unprofessional. 98% of the time I couldn't understand him/English. He was of NO help/gave me a runaround. Problem still not solved! I am tempted not to renew my contract with you.... I'm extremely disappointed!

Our service was not working. The call to customer service was pleasant and rep was very helpful. The problem took care of itself and started working before the service agent arrived. I did call to cancel the request but the message did not get to the service company. However, the service agent was very understanding. Overall experience with HughesNet is very satisfied.

We are so glad to have HughesNet as an option for internet where we live. Without it we would not have internet service. I do wish it were unlimited at a lower price and even if we paid for more time to be able to view Netflix, HBO etc we cant because of the buffering. But at least we can email, conduct our banking and look up items on the internet thanks to Hughes Net.

Will remain unhappy with service and pricing until subscription is fulfilled. As I stated previously, feel pricing was not fully explained (much higher than anticipated), and buffering issues unacceptable. Only way to reduce buffering issues is to increase subscription which increases pricing that I feel is already too high. My mind will not change in future until I have fulfilled my obligation. In other words, please remove my name from your list to receive emails regarding surveys, and DO NOT set up an appointment for technician to come to my home. I refuse to pay for service call. Unhappy Customer

I call because I’m moving to a different apartment. I was never contacted by anyone after my 1st phone call. I’m now in my new apartment with no internet service! Now it will be a couple of weeks before I can make and set up a appointment.

Very helpful and kind. He addressed my issue and took care of it. He was quick and efficient. I appreciated his kindness. Although I’m not always happy with Hughes net and it’s service I feel that this guy encouraged me to hang in there with Hughesnet.

Staff was very helpful and knowledgeable. Explain all that was change in the contract and let me know it will be two year contract for the upgrade. Also if do not use the contract for two years I will be paying fee for opting out.

Totally pleased with my Hughes Net service and customer service experience. Hughes Net provides cordial, friendly, timely and efficient professional service. The customer service representatives are friendly and knowledgable. Additionally, I am very pleased with the short wait time whenever I call to receive assistance or inquire about my service. I highly recommend utilizing Hughes Net Services. Great value for the cost.

Customer service lady absolutely superior. I feel like you could do a better price and be more competitive by lowering your rate slightly to match some of the lower ones and gaining more customers. You would make more money in the end to lower at $10 a month and draw all the new customers and make all your current customers tickled also and learn things come more normal than a year or two from coronavirus. Take you right up $10 where they were.

This young lady was excellent. I could comprehend her english. She has excellent customer service skills. Y'all need more like her. So get more CSR like her. She is good and friendly. Very very very excellent.

Enjoying in-home internet service, the convenience, because of the rural area I live in‼ Happy with the service, just the price increase that is challenging???? Hope for a better rate??‍♀️❣ Thanks for the option for rural areas to have home internet services‼ Better pricing will draw interest for myself & other customers‼

I recently ordered a new modem & phone service. The modem works great. I'm still waiting to receive my new phone. I've been with Hughesnet for a long time and expect to be satisfied with the phone too. The agent who assisted me was nice & very helpful. No complaints.

The reason for low speed was explained and resolved. The person to whom I talked was very polite and very helpful. She helped to resolve the problem. In these time of Zoom meetings it is important to have reliable and fast download service. This is often not possible when there is rain and/or snow.

Sent a text saying my service will be terminated if they didn’t receive payment. The payment was not applied to the account. The First account was supposed to be canceled. Ever month I They continue this letter, I’m very frustrating.

I’m happy with the internet service provided to me. The customer service is very fast and the representative is very nice in providing information and service to their customers. I’m please with HughesNet service but the price is somewhat expensive in this day of time when there is a pandemic going on and many people can’t afford the internet service.

I was experiencing speeds much slower than my previous supplier at my home in Auburn Washington. Tech was very polite and ran several tests. He concluded that my speed was "exactly what I subscribed to." My conclusion is that since I am retired I can live with it for the period I agreed on.

Have one network for printer, one for computer, one for email, and have to switch off for telephone. Very confusing but better. Wish it didn't have to be so complicated, but it relates to the location where I live which doesn't allow easy access to satellite signal, or any other signal for that matter.

I have repeatedly tried to talk to somebody and get my Internet working properly and they promised to call me back and they never do. They call me when I’m working or they call me and tell me that I have to do use the Internet while talking to them and I can’t because the only Internet I have is through my phone and I have to talk to them on my phone. I don’t have a laptop right now. But I expect my Internet to work if you want me to pay for it. I’ve asked for a tech to come do a proper set up and no one has come yet or even set up an appointment to do so. My cell phone doesn't work in my home to make calls to me while you’re working on it. I need a tech and was promised that if it wasn’t Working correctly that you’d send one. WHEN IS THE TECH COMING?

I am not totally unhappy with my service, but I do think HughesNet could provide better internet service here in Hubbard. I have been finding that my service constantly goes out, but recovers shortly thereafter. I've had better internet service from other providers. I'm just not sure if it is because of where I'm located or just the technology.

Customer Service is consistently good. However, internet availability is poor and declining, presumably due to Covid19 life changes and usage in our area. We have always worked from home and have had consistent issues with keeping secure connections for banking, etc, to the point of causing business issues and delays, but now it's extreme. Our computer is healthy and well maintained. Thank you for your inquiry, stay safe. PS Even had problems trying to send this email and resorted to 4g cell use, as usual.

When I called to explain that my game was slow loading. They checked with the game and found it was loading slow for everyone. They didn't try to improve my speed. I can't connect my tv, dish network, or Roku. I went out of town and the game loaded much faster. Back home and it's slow as again.

Time I’ve called about an issue, I get a different answer. I’m on disability. I discussed with a representative about that and I have to be careful on what I spend. He gave me a price. The next month I was caught off guard with a bill that he told me that I WOULD NOT GET! I called in the other day about a $5 increase in my bill. I was told it was because my twenty four month discount was discontinued. He ask, didn’t they tell you that? I said no. He said well there’s nothing we can do about the $5. He said I was already getting a $50 and $20 credit. And it was good for 12 months. I told him I was told 24 months. He said no. Sorry. They shouldn’t have told you that.

Your service is good except wish you had a special deal for children doing at home online schooling during this time. Or you had unlimited internet. With Zoom they use so much data and I am on limited income and can't keep going up in price for her to get her schooling (my Granddaughter). Otherwise I am not unhappy. Just wish a better deal for kids. Thank you.

I will give the experience a three out of five. I was very, very, pleased with the effort that Jason, put in to making the service better. I do see some changes, then on the other hand, I still have the same issues that I will just deal with myself.

I lost service during storms and since Covid 19 when everyone is working from home Hughes.net has limited service. The max is 50 gigs per month which is nothing. We lost service mid month 2x and could not get more. Buyer beware, once they install it there is a huge cancelation fee and you are required to ship back the equipment.

All dealings with personnel have been great from the installation tech to customer service. I am disappointed at the download speed at times especially early evening the system seems to be overloaded. We had that problem with DSL internet but I had hoped going to Hughes would correct that.

Very helpful in setting up our voice phone system. Made sure it worked by calling us back. Polite and was easy to understand. I am sure it was not easy for her because our cell phone was breaking up pretty badly. But she was very patient!

I am distressed to find that I need to call your office every year to clarify and/or correct erroneous charges due to mistaken recording of my service directions, apparently related to my annual suspension of service when I leave CA temporarily. Your phone representatives are always courteous and competent in getting through the mess, refunding false charges and restoring accurate billing function. Thank you. I like HughesNet a lot.

I wish things would've been explained a little more in detail. I was giving up a guaranteed price and I kept getting different prices from the associate. I am not sure she was aware of what I was actually getting so I am anxious to see what my bill will be.

I am unhappy with my internet service. I stream one TV and I watch maybe 3 to 4 movies on Netflix and then I am out of data. I know my phones do not use that much data. I have tried to up my plan and I still run out of data.

I called for service because my dish was moved when my roof was replaced and I had no service. The technician quickly diagnosed the problem, reattached the dish and got it back up and running. The only downside is that I had to wait 5 days.

Good experience with the network. To be recommended to friends and neighbors. Response to customers is very good. Service interruptions is reduced since the last complaint about snowstorm disrupting services. No complaint at this time. Monthly billing made easy via automatic payment.

We tried to turn off my service due to our health causing me to sell my home of 17 years and move with our son to a house where he can help care for us... We haven't even Found a place to move to yet.. I'm serious stressed. When I called to have my service to be discontinued on "Now" Oct. 30th the man I talked to said I signed up for Gen 5 sometime last year...and it would cost me $280. to disconnect.... I explained all the situation to him.. He was cold & unconcerned! I ask for a supervisor several times so, a few mins. later someone else "maybe" came on the phone & said he could reduce it to $180. I told this person same stuff He didn't care either... Thanks for your time... We will HAVE TO MOVE On OCT 30th 2020. I can't afford to pay $180.00!

I was sold a system that would run VPN. When the installer had me check I was getting 1 MBs download. He told me to turn off VPN and there was 46 MB download. Not exactly able to run with VPN. Many problems with upload speed as low as .01 up. Not much happens with that. Our signal strength is 101 to 105 to the bird. So being held hostage with the only wifi in the area available to use we suffer sleepless nights hopefully for fiber.

Hung up. I could not find me. I had spoke to someone 9-16 about cheaper rate. No deal. Instead 2000 dollars reduce for next 6 months. Sammy no record. I am 73. Not happy. So any help you could possibly give me!!!

I have been very pleased with HughesNet and the Service. It has worked very well for us as we decided to go with that instead of another service which has had issues. We have learned how to use the time and of course the bonus time is a plus.

Ouarterly call for discount to keep monthly debit affordable for retired couple. This discount is a great program for the elderly since we are on a fixed income. Please do not do away with this program. Thank you for offering it.

I love Hughesnet. Every time I have an issue it is resolved fast and the customer service reps are fast and great!!! I wish there was unlimited internet but I'll take what I can get. Thank you Hughesnet for helping me out in times of need.

How are you going to work without any equipment to install new customers internet. The man was very nice but wasted over 2-3 hrs trying to figure out what he was going to do. I finally told him to go, and I would re-schedule for the next appt. I was told he would come back with-in a day or two, but I call DISH, and they tell me that no-one can come to install until Oct.12th, 2020. I am very disappointed with Hughes and DISH Companies, This was the worst experience with a Company I had ever gone through.

Chris did an amazing job. Very polite and helpful and explained what was going on. I would only hope all your employees are this good. I have had Hughesnet for many years and have had minimal issues. Thank you.

I took a survey regarding this case #. My issue was actually resolved on my 1st call. I called back maybe 15-30 minutes later because I had lost my connection. During the call it came back. Patricia said she would call me back but she didn't. That was okay because everything is working great. I have been waiting for this outcome for 2-3 years. Both customer service reps helped tremendously. I'm a very pleased customer!!

I was not on a service with enough time. I required more time so I upgraded. All is fine now. Monica ** is very professional and very nice on the phone. Give her a raise. I am very satisfied with your service. Thank you Monica.

I have been a Hughesnet customer, always good with my payment. Have to pay to get out your service for & 120. dollars your service never work for us, first installed in our garage. Second one on the Home. Never improved our Internet service. Service is poor. I’ve talked to various people in neighborhood. They never have issues with their service, Dakota, Simply bits, I wanted end out contract, I talk to lady. She added more gigabytes and I thought that it was gonna work but I never did and yet you’re still wanting to charge me $120 to end my contract. I’m not really happy to remove equipment off my roof. That should be your job. Not me a elder. I had had to pay someone to remove equipment. I’m not able to be jumping on the roof.

The customer service has always been very helpful and goes beyond the call of duty. They would stay online me with me until any problems I might have had was resolved. If we couldn't resolve them a service tech came to my home immediately. Again good service.

Polite, on time, professional, good experience. He knew what he was doing, very good job all around. Very informative about the workings of the satellite, he explained everything that we had and other things we could to make things easier. The man who helped register the account was super informed. Good job.

For 10 months I paid for HughesNet service and could never watch a movie on demand. So I change to a different provider. I think they should waive the disconnect fee. I feel I paid $700 over that amount of time with bad and sometime no service. Do not recommend.

I can never call and get through your auto phone. I have complained about it numerous times. They say that they fixed it but never has worked. I call last month and gave them my visa but still received a bill. I had to call back this month. They tell me That they fixed it now 7more months then I will cancel your service. I get tired of your employees not knowing what they're doing.

You sold me a bundle package. No cable TV as I was told, phone and internet are poor quality. Customer service was a joke. 2 days on a phone to got nothing. A big joke. You got my money???? in full. Where's my services as promised.

I received a bill which was in error and noticed it also included the wrong address on the billing listing Pelican, AK. I live in Gustavus, AK and this was an error that should have been corrected when originally discovered. The agent said I was paid in full until mid October autopay resumes. His service went well but an inaccurate bill in the mail threatening to close my acct is disturbing.

I was misled by the salesperson when I signed. She told me I would be able to stream shows with no problem -- I can't! Netflix constantly buffers. My download speed is much slower than I was promised. I'm very disappointed with the misrepresentation and plan to pursue cancellation and a refund.

When I contacted HughesNet I was connected with an agent Alexa. I don’t believe I have ever been spoken to so rudely and disrespectful by someone I called for assistance which I thought was their job. I ended that call. I called back and spoke to a young man who was very helpful. He explained to me the charges, I understood what he told me. He was kind, helpful, and very respectful. case# **. Thank you!!

On 9/24 I called HughesNet, Chris, CSR, because my $25 credit which was supposed to have been done on 9/18 was not reflected in my account. As of today it still has not shown up in my account. Chris was nice and attentive.

I am not a tech person. However this rep. made it extremely easy for me. I know I wasn't using the correct terminology but I was made to feel that what I had to say was important and time worthy. His positive attitude came through over the phone. He helped to solve my issue and made my day all at the same time! Hey, give him a raise or let him manage training for others! What a breath of fresh air. I totally did not expect it!

The service representative was friendly and knowledgeable. He called before he came, which I appreciated. I could tell right away that he knew exactly what to do to complete his task. He used equipment to identify any potential problems. He completed his work in record time. I was very satisfied with his work.

Have called four times. Issues are still not resolved. Trying to move my service and now we are on hold moving because they can't seem to schedule someone to move my internet. They confirmed my appt twice and come the day of I call and there was never an appt scheduled.

My issue was not resolved as stated in the email I received about my call. I am very dissatisfied and will be checking into further action. Hughesnet is the worst internet service with very frustrating customer service. I was assured it would meet my needs, but it does not and I cannot end the contract without a hefty termination fee. NEVER CHOOSE HUGHESNET!

From the first phone call I received misinformation (and out right lies) from this company. I canceled the service after the first month. I live in a rural area and my first attempt at internet service was through the local phone company via DSL. They promised a minimum of 10 mbps and delivered 3 for a price of $80 per month. Canceled after first month and ate the installation and modem costs. I received a flyer for satellite service so called a HughesNet affiliate for info. I was promised by the salesman a minimum of 25mbps with no caps, no thresholds, no limits, no contracts and no throttling. I was skeptical so I asked multiple times. There was no misunderstanding only blatant lies. Order was taken over the phone and I received zero written confirmation on the order.

I called Hughes Net several times requesting a hard copy of my last bill, including the early termination amount, to be mailed to me. I was told because I have automatic billing each month and do not mail my bill, I could not receive a copy of my last bill. Is that insane or what?? Horrible Horrible customer service from day one!!

Our HughesNet service continually buffers or has a pixelated signal when we try to view movies or cable network shows. Our download speed normally runs from 1.73 to 2.88 mbps and upload from .12 to 2.68 mbps. Today (for the first time) I had a 19.19 mbps download and a 1.81 mbps upload and two hours later a 2.68 mbps download and .23 mbps upload.

Customer service was good. Internet experience excellent. He got my computer working in no time. He was able to talk me through set by step. I'm very pleased with his expertise and I will call again. If needed. He was able to talk a very inexperienced person through all the technical problems within a reasonable time. If I ever need help again, I know who to call.

After my call call to your customer service support group the performance of my Hughes Net has improved. I really don't know if this is the best it can be but it is better. I asked about automatic updates is that something possible? From my experience in the automotive business retaining customer has always been an important factor. Making your service the best it can be.

My phone still isn't working so you know what? Good bye. I'll have a new carrier Thursday. This is ridiculous to not be able to receive a call or dial out. I'm so pissed off with people. God you're unbelievable to even have been with this long. Service has been sorry for a while now. Off and on. Constantly in and out over the last year.

I want out of my 2 year contract. This service is absolutely horrible and a huge mistake. I was lied to about the quality of service I would receive. This company takes advantage of people and gets them into long contracts and then people get screwed out of their hard earned money. No point in a contract unless you are trying to screw people over.

The IT guy that came out was very nice BUT didn’t communicate well. 1st he wasn’t able to make the 11-2 window. He started by walking around the house and 3 rooms inside the house. I told him that the DISH guy had just hooked up everything and told us to ask the IT guy to turn on the internet. We know nothing about internet except we need it. His reply was “I don’t do that” and kept walking. He told me where he thought the router should go. I was never told that there would be ugly wires showing. NOR, were we asked where he thought the dish could go. Assuming he knew what he was doing, I left him alone. To my surprise, seeing the ugly wires and then, when I go upstairs and look out the bathroom window all I see is Hughes Net. Not a good sight.

I contacted customer service about a billing issue and the service representative handled my issue professionally. I appreciate being able to contact customer service and have my issue resolved without having to sit on hold. I will continue my service with Hughes Net.

Service technician arrived within the allotted time, toward the start of it. Worked consistently and judiciously. Friendly and experienced; knowledgeable in his work. Left instructions for use. Asked if there were questions or concerns. Kept work environment clean and organized. Overall, a very positive experience.

This representative on this call was one of the best. She fix something that had not been able to work in three years of working with others. My service has not been great over the last 3 years, however this representative has made a huge difference. I hope she gets a raise. She is worth it. My connection was just lost. Somethings never change.

Sales assured me that as I sought out faster internet speed for remote teaching that all would be good. After speaking with tech support about latency and buffering your tech support stated that Zoom was not supported well with Hughesnet and that sales is all about sales and not tech issues. You can pull the last call. I know you can do that as I spent 13 years in customer service. I'm mad as hell that I was lied to. I TEACH REMOTELY and I'm stuck with your crappy service. So NO I'm NOT happy at all. Furthermore when I hit submit, a error message stated "connection lost, try again."

System works fine when the children are in school and the people that work for a living can go back to work vs staying at home and overloading the bandwidth of the network. I am sure when the country goes back to normal duties Hughes will more than be adequate to the task. All in all I am satisfied and will continue to be a customer.

I recently upgraded to 50 mbs. Well the first two days was good with no interruptions and after those two days when I'm watching a movie streaming I get into a movie and it says loading or poor internet and I'm sick of it. I'm not happy at all and I'm spending all this money so I don't get interrupted. I'm just about ready to downsize or go with somebody else.

irrigation supply company, buy a repair coupling and repair my cut line. The technician informed me before he left that he would try to get an adjustment on the service charge for relocating the dish as he had cut the sprinkler line.

I phoned to update the expiration date for my credit card which was taken care of without any trouble and I thank your company for that. There was no run around like another company that is very well known. Your company saves time and nerves.

Technician was quite helpful. Still do not believe the problem is solved. Even though I receive help when I call and the slowness seems to be better it does not last. Each call takes about an hour if my time and yours.

Customer service individual was knowledgeable and patient with questions about billing and change in plan. With billing she helped navigate me to website, itemized bill and then explained itemizations. With change in plan she offered a better deal than current plan.

When I call your customer service person took care of my concerns and I am happy with the result. The rep. answered my questions and was very respectful and helped me with the problem caused by the hurricane. I would recommend a friend.

Your person was completely unable to explain how the consumer can measure data. Hughes has the consumer at a disadvantage because we have no means to check Hughes numbers that we are charged for using data. I suspect we are being way overcharged.

The Customer Service Rep was very attentive and took care of our needs for the next 3 months and then we will call in again. We live on Social Security only so the monthly discount helps us tremendously. The hold time was very short this time compared to most other calls. t\

Very good and fast service. The Tech was kind, considerate, & very helpful. I believe his name was Mike. Would definitely recommend Hughes Net and him! When I called for re-installation was set up with appt quickly, tech contacted arrival time. Was good!

HughesNet has been a great provider of service compared to others we have used in the past. The online customer service is great. The support team is knowledgeable and very helpful with troubleshooting and problem-solving. We are very happy with the service.

My internet has been going out a lot lately. Lost all wifi connection few days ago. Keep try but no luck getting on. I paid $125 last month to have a guy come out and he did something by phone and now it's down again.

Just not dependable on whether we even get internet or not and the speed is just too slow. Even at full volume at start of month it is not high speed. The data limits is too restrictive. I use the data amount in two days. I even lost connection trying to write this!!!

The individual representing HughesNet was very professional and knowledgeable of services that I needed. I was extremely happy with the service and would call again if needing assistance. The service provided by the HughesNet service provider was efficient and fast. He wasted no time in getting the job done right the first time.

I was offered a very nice remote job, but because my internet connection was not up to speed (Hughes.net) I could not take it. There are no other options for us in the area where I live. Also, I think that Hughes.net price is very high for someone who works on the internet remotely.

I ordered a HughesNet WI-Fi booster, it was never shipped, and I called to find out why I received an E-mail explaining my charge of $99.99 for a booster I never received. I was told to call back on 9/26.

Very friendly & understanding!! Informative and easily understood the only issue would be if you could PLEASE lower your rates!! Everything else looks fine at this time. Keep up the good customers services.

I was on 30 for $99.99, but I got charged like way over sometimes almost to $170!! Now that I changed to 50, I'm afraid I might be close to $250? I have 3 children on wifi Google Classroom for school. Hope I won't be buying tokens to get thru the month.

A short pleasant call have a technician here in no time! He was extremely efficient and courteous. He finished quickly, completely cleaned up the Little bit of math that he made, checked everything out in the house, wanted to make sure I was satisfied, and left! VERY SATISFIED with the service and overall quality of service. May be slightly slower than the competitors, but service is reliable!!!

It took 8 hrs. before service man arrived. I waited outside camp till he arrived. It was cold and camp is 150 feet from road. I called HughesNet 4 times and each time was told someone would be there in 15 minutes.

The Satellite service was acceptable but did blackout frequently during rain or snow. Was out more than 24 hours on 3 occasions. Was not compensated, even when we asked for some accommodation. Even without the virus, my telemedicine events and Skype events often did not stream well and did drop - forcing to re-engage. So for satellite it was okay but not above a good rating. Customer service was always above good. All staff wanted to help and were polite and professional. As a service disabled veteran, the service did not meet my needs.

Considering the cost of this service; it is slow. Streaming is unpleasant because of the constant and lengthy buffering. On top of that the service drops out constantly. Using the Web is another challenge; completing an online order; gets cut off and the information must be re-entered. If there was another WiFi service for this area; I would switch to it in an instant. Please do something to improve your service to me. Sincerely, Kenneth

Was having trouble with my internet, when I called to figure it out the rep did a excellent job trying to get it figured out! He went through everything on his end that he could and helped me check everything on my end. It took a little while but had my internet back up and running. Thank You.

Didn't expect to have to climb on roof to return equipment. Expected to return the router to close account. Risky and dangerous. I can see asking customer to return modem, but not go on roof or have to pay someone to.

When our service is up for cancellation We will No Longer USE THIS SERVICE. IT IS SO HORRIBLE. Can't even describe how SLOW this service is. Will NOT RECOMMEND IT TO ANYONE. Our grandson can't even upload his school work.

The only issue I have is that when it storms I lose connectivity. But, other than that, I am very satisfied. It's my personal internet connection separate from the family's, so the speed is decent because there aren't many devices connected to it.

This is a new account that has not been set up yet. I have made a total of four calls to customer service for questions/installation. The first two agents that I talked to were men and they were horrible. The last two agents that I talked to were women who were great to work with and they probably kept me from abandoning my interest in HughesNet.

The service is good but could be better at times it's slow or doesn't work like it should. When it storms hard I lose my internet and that's very disturbing to me. I think you can do a better job when it storms and something should be done.

My experience was good, although I am very dissatisfied with the price it cost for Hughes Net compared with other companies. I will be looking into other companies unless your price goes down. I am a senior citizen and live off a very limited income. I hope you take this comment seriously and lower your monthly cost. At least for seniors like me.

I have had Hughes Net for a couple years now. I’ve had good service & it works good. I use it for my security system and cameras. I would recommend. My regular internet is horrible, would not carry the cameras when I was away from Home. This works!

The first 2 phone calls were with someone I couldn't understand very well. The technician that came out was very nice and efficient but after he left I was having problems. Now I have no internet. Suppose to send me a new unit Monday but no internet all weekend and for some reason my old unit won't work anymore either.

I had an appoint to install Hughes Net in my new home this afternoon and when I called to confirm they said my account was canceled and was sent a refund and I had to start over. No one told me why, just that it was canceled.

When they sell you the package they never mention that there is a charge for equipment every month. Also when I signed there was no contract and after words there was. They don't tell you all the charges when selling you the package. Also when it rains no service.

I am very dissatisfied with this company. It just keeps loading. Internet is very slow. I have lost my patience. I give it a lots of months a chance. It is not worth my time. Please pick up your equipment and stop withdrawing money from my account. I want to terminate my account. Date 9/25/2020.

I opened a business account with Hughes to accommodate security cameras. At that same time, I closed my residential account. Didn't need two accounts. Hughes continued to debit from my checking for both the old, closed, residential account, and my current business account. I had called several times, and kept asking them to close the residential account, but it was not, and they kept double dipping from my account. Finally I had to cancel my debit card to prevent them from stealing more money! Then when I told them I wanted all my money back, they EVAPORATED!!! Very bad business on Hughes part???? I do not recommend them. They are not honest.

Since calling for "Help", my computer does not connect AT ALL! I am now paying for 3G where previously I paid for 2G. My husband uses the data on his phone, but there has been no improvement to my phone.

I have had your services for almost 2 years. Internet only. I don’t have a laptop and I don’t need Internet for anything in my house except Netflix, which I got so my grandkids and May could watch movies when they were here. For almost 2 years every time we got ready to watch a movie we couldn’t. I would have to call and someone work on the network to get it to work and that took hours by then my grandkids had to go to bed. Vudu try to watch Yellowstone. Every time had to reboot and reboot and reboot. Took three hours to watch an hour movie. You can look at my record. I never missed a payment. Was always on time, but I would call and they was going to send somebody out here to work on it but I would have to pay for it.

I returned their equipment. Months later they stole $217.50 from my bank account. I called them that same day and they admitted receiving their equipment. They said they were putting a credit on my account but it will be the next billing cycle before I get the money they stole back. Hours on hold, hung up on, transferred to bad numbers, countless excuses and I still can't pay my bills because they stole my money. Stay away from these criminals.

Your company has WiFi extenders and I can't benefit from It because I live in Puerto Rico and Not in Mainland even if I want to Purchase It. Please review the last call to Tech Support. The agent was very well inform. He tried to assist Me but the limitation that the company imposes makes an obstacle to improve the service. Due to the fact that I am not eligible to get a WiFi extender supported by the company. To eliminate the dead spots I have to look for other solutions like getting a WiFi Extender from other companies, that for people that are not very well informed can be a Headache or a nightmare. I believe that the company should look into this to demonstrate the good intention rooted on a well designed service, Not for Me only but for people like Me. If there are other options I would like to know, my phone is ** and my email is **. A question for You. If I have a 4g service what would be the benefit of having a 5g service??? Please Reply. Mr. **

Called 3 times. First representative gave me 1 month off. Took $125 off for the technician fee, but didn’t make note of it. Still didn’t get a appointment date. 2nd rep, hung up on me. 3rd one was no help at all.

The service is not sufficient for me to work from home as required due to COVID 19. We upgraded to your best service. It still does not work for us. Way too slow and not enough data. I must have better, stronger service to work from home as currently required. We did not anticipate this when we signed up for Hughes. We need to be released from this contract so we can get stronger service.

The tech was very helpful in resolving my issue with not being able to sign in to my online account. We've been with HughesNet for many years now and have no complaints. However, discounts should be given to long time customers just the same as new customers.

Had good contact service with customer service when needed. Was disappointed, though how my service seemed to disappear from my acct. Around 1a.m. when No one was awake to use the service. And after complaining about this nothing happened except for it to continue. Now since I moved it still continues and I have finally gotten new service. Thank you, Audrey **.

We can or have a satellite here and I don't think I should be charged a termination fee. It is not my fault and I have a letter from the apts., stating that I can't have it. She said she cut the amount in half, but that's not fair either.

Fast & accurate service. All of my questions were quickly replied to. Also, reps instructed me how to register my account online & other ways to pay my bill every month. Akeeba ** is an excellent representative. Other than the above, I did recommend Hughesnet to my neighbors which they are enjoying.

Talked with Chris D. from AZ. Called about no internet usage the night of 9/21/20. Only had .2 left on coverage. Found out some devices had been left on for hours with no one using them. PC, TV and phone. Chris was very helpful explaining usage and how to save. Talked about and upgraded, declined at this time. I purchased 5GB to get me through till the end of monthly coverage.

Discovered I'd used all 10G of my service already by using the fire stick. Had no idea I was paying SO MUCH for SO LITTLE SERVICE. My nephew says he gets 200G for less than $40. When I asked what unlimited data would cost, was told that isn't even available!!! Increasing my service to 20G isn't going to make a whole lot of difference.

In my opinion I think Hughes Net could do better giving people, especially through the epidemic, lower prices or at least don't be so greedy with the speed byte count. The upgrades are horrible deals I believe, getting only minimal speed. On a good note, the service of installing and customer service are very helpful and welcoming, and also a good thing is when you actually have the speed bytes and haven't run out on data that it is pretty good service. Please, please try to make plans more affordable. Especially since ya'll have so many customers that have it, and are profitable company. Don't be so greedy????

Don't subscribe to Hughes service. It is the most dissatisfying product I have ever purchased. It has data caps that were not clearly advertised and the price increased after 6 months. It sucks, sucks, sucks, sucks. Did I mentioned it sucks? And their website is unusable.

I had trouble with my internet, My experience with customer service was very smooth, and the response to solve the problem was quick and excellent. I called on Friday, and technician was fixing the problem early on Monday morning. Got me on track again very fast. Sorry about my spelling. Thanks!

After 7 days and 2 technical support calls to resolve my total internet support outage has not been resolved. The technicians verified that my modem is not receiving a signal from the dish but I have to pay over $150 for a technician to troubleshoot the issue in person. Meanwhile, I am out of internet access and looking for a replacement.

The gentleman that I talked to, was very nice, explained where to look for the password. Stayed on the line, until I found it. He wanted me to log in to the new device while on the phone, but my granddaughter has a new laptop, and it was in school today. With Distance learning, we will need to use it at our home often, in the months to come!

Did not seem to understand how to fix the problem. They tried to identify the problem but could not determine what the problem seem to be and I could not follow the directions very well to repair what was causing the problem of not getting on the internet.

Internet Keeps kicking my daughter off the Internet. She’s doing her school over the laptop that the school gave her and she got to ask because she kept on getting kicked off. I really don’t appreciate that your service is terrible. I would never recommend you guys never ever.

The person I spoke to said he would fix my slow feed. Then told me to disconnect the plug on my modem so it would reset. As soon as I did the phone call disconnected. I waited for a minute, and then put the plug on my modem back in. The internet is still slow, and still constant buffering. Not happy.

The new emails that you change stink. I can't get it to work the way I want it too. Can't find print. Can't find out how to set my ending on the emails. Never know if your reply was sent. Can't tell if email was sent. Show 2 drafts of the same email. I don't like it at all.

Internet is good when we finished speaking with technicians and now right back to can’t watch a whole movie without having to wait to get connected. To watch a 2 hour movie takes 3! Makes us want to disconnect and go with Dish or DirecTV!

We signed up with Hughesnet for internet services and paid $750 for the dish and other equipment. Was told at the time of purchase that if it did not work Hughesnet would purchase back equipment at a reduced price. This is not true. After purchasing the equipment and finding out it didn't work, they refused to buy it back. Said they "stopped doing that". We were also told that their policy is not to take back the equipment after 30 days, but we were not told that at time of purchase. Nor did we get an installation receipt from the installer explaining the return policy or what equipment was installed. After the tech completed the installation of the dish, he told me the signal was strong and we were good to go. But, when I went into the house and attempted to stream a show, I got a spinning circle.

Hughes Net was not a good switch for me due to the area that i live in. I am close to the Gulf of Mexico and it picked up no signal. The monthly cost was great but it just wouldn't connect to the internet.

After Hurricane Laura calling about my internet was the last thing I was worried about. After a few weeks went by and I was able to check up on everything I remembered about my internet. Called and was easily able to get them to to hold my service until my power comes back on. They were very caring and understanding about the situation I am in with Hurricane Laura.

I called to cancel residential service. Representatives said they could fix all of my service by getting the business service. The business side was not any better. They never disconnected my residential account after hooking up the business so was being charged for both! I canceled and will not pay early termination fee, they did not hold up to their agreement.

Our wifi/internet sits and spins like it's still searching. We have a hard time watching anything because of it. There's a few that we can't watch because our internet isn't strong enough. But then we docked because we "used" our allotted time. So while we had no power for Hurricane Laura we went through our allotted time! In one day. Seems kinda funny to me.

Constant buffering watch tv. Your “non-American” service reps failed to help on 3 tries. Finally, got to 2nd level support and that lady was able to help with the problem significantly- still a very long way from good service....

Internet access was stopped and could only be reinstated if bank card debit/credit card number was sent to a number posted on a text - your Hughes worked with me and we restored those sites (e-mail, Facebook, etc,) that came with the computer - great help - I then worked with Apple and we restored all bookmarked sites. Essentially the internet access was kidnapped until help from Hughes and Apple. Thanks.

I called about slow internet and was happy with the customer service rep that helped me. He was very knowledgeable and helped me to find a way to increase my speed enough to watch movies now, instead of just spinning and spinning.

When I sign on to the internet the download takes way too long and I sit and watch the 3/4 circle spin around, for supposedly having the high speed internet it really doesn't justify me having Hughes Net. If I had known about Hughes.net I would have opted out and went with a cable company. I thought when I went with Dish I would get something better than what I have now, not a happy customer.

I called to inquire why my statement had increased $20 a month for the last several months. I was not aware that it was due to a discount for the first year of my service. The rep gave me credit for three months and to call back in Dec for an additional credit.

I am happy with the service that I received from HughesNet when I called with a technical problem. The agent resolved my issues and was very nice And friendly to talk to. I am very satisfied with everything that was done, thank you HughesNet.

I would have canceled my service years ago, if I had an option. I raised the speed, and it was worse. Paid premium price for very sad service. Even the text messaging sent better with one bar of service from provider, better than HughesNet wifi. Then to offer new customers 5G. Instead of offering it to good paying customers first. Is very poor customer service. I am so glad I was able to cancel your service.

Hughes Net is good service. They help you everyway they can. Always realizable. Highly recommend Hughes Net. They helped me two times. I was going to get my internet cut off and they helped me keep my my internet on as well. I have 4 kids doing at home schooling and it helps so much.

Always had poor connection even when the WiFi bars were 3+ and the test site said we should have good service. It would take two hours to watch a thirty minute episode of a show on Netflix/Hulu/YouTube. Twenty minutes to watch a four minute Facebook video. The only good thing about the company is their customer service. They send people out to fix things at a good rate and work with you on returning your supplies.

I highly recommend HughesNet to folks who live in certain remote areas. Customer service is excellent and have always helped me with any issues that has arisen with my service. Installation was a simple process and we were cruising online in no time. My only complaint would be the lag or buffer that occurs with satellite internet but that cannot really be helped. After all there is a satellite in orbit around 23,000 miles or so, there's going to be some lag. Just be thankful you have internet wherever you are.

Hughes Net fits all of my needs for an internet company with no hassles. Easy and always works as it is quite dependable. I have recommended this company every time that I am asked how I like my internet connection.

Called customer service because of slow upload speeds and inability to view video without frequent buffering. Several changes were made to the modem settings that helped a little. But didn't completely correct the problem. Didn't bother to call back, because I wasn't convinced that any further changes would address the situation.

We were very satisfied with the Technician that finally arrived near the end of August, and the fact that he went thru the system expertly and the problem was resolved so we now have internet again. We were very dissatisfied with the experience we went thru for 2 months of endless phone calls we made from Las Vegas with long waiting, holding on line, being transferred from one person to another & one Dept. to another explaining our problem and needing a technician to come out to get us up and running again. It took numerous calls and literally hours repeating our problem to various people and with multiple disconnections. Finally, someone cared and knew what had to be done to get us some service. Thank you for that... Gary and Carolyn **

Installation went very well. Later I called and promptly received answers with explanations. Web access works well. The fact that access remains steady (my previous service had many temporary losses of connection) is even more important to me than the speed (which is very good).

Modem failed, (replaced) initial installation errors were corrected. I was told that I will be credited for the time wifi was down. However, when loss of service is due to equipment failure I dont think I should have to pay for a service call.

We can't watch Netflix, we can't play the Xbox for games, this internet is trash and does not work at all. This is crap company. I don't know y'all can even claim to have "high speed" internet. It's a joke.

Since we have had Hughes it has been horrible. It doesn’t work half the time. They have sent someone out to work on it and a few days later it goes out again so we are not happy with the service. Would like to not have the service. Wish we would not have used Hughes Net.

Most of the time I have to turn off WiFi so I can load something off of my cell data. The app doesn’t even show I’m using any data. I was better off without HughesNet. At least I didn’t have to pay more.

The service I receive from HughesNet is Great! As well as the Customer service.. Even the Chat service is Great. All the questions that I have had since starting this service have been answered in a timely manner. In short BEATS CELL Phone service.

Called tech support when network was essentially unusable. Your agent was very knowledgeable and an efficient troubleshooter. After working with him for a while the performance increase allowed me to complete my tasks. We were very pleased.

Service guy showed up on time and fixed the issue fast with the dish. He was very professional and took pride in getting the job done correctly. I am very pleased with how quickly the issue of the internet being down was resolved by the service tech and Hughesnet in general.

I had a difficult time getting the chat agent to understand my problem. After several times at explaining the problem the chat agent finally understood my problem and was able to assist me in solving the problem. The chat agent also kept referring to me as a Ms. When I'm a Mr.

Having a landline wasn't a possibility in my rural location, so I am very happy that the internet phone has solved my safety issue. Installation was super easy for me. When the phone started right up, with smoke all around me from our recent fires, I felt instant relief.

I was working from home and connected to my work by way of VPN. Connection speed was bad at best. Agent was courteous and knowledgeable and explained that working remotely via VPN isn’t good with HughesNet. I wish this wasn’t the case as internet options are few given our location.

The internet is decent but sometimes it just goes out while I am working and then a lot of times it is really slow and by the service being slow I get behind on submitting my work on time because it takes longer than usual to pull up.

We called several times this summer for service. Each time it was taken care of, but it takes so long to get service. Last service call the tech spliced our underground cable. Hopefully that splice will not cause problems with water and dampness getting into the wire.

I can’t say enough about the young lady that answered the phone in customer service. She was, polite, friendly, knowledgeable and exhibited a willingness to help. She troubleshot my probably immediately had the solution ion and it was solved.

Bad and slow connection. But help is good. They work with me time troubles too. I'm happy with that. Service call good they check my data and replace things not working in good manner of time. That good. So customer service great.

I wasn't aware that the phone system would be so bad. First of all, I wanted my existing phone no. Nobody told me it would be changed unless I asked. The reception is terrible. On some calls there's lots of static and the delay in the conversation is maddening. Sometimes the phone rings once -- that's it! Nobody is there.

Signal is poor and transmission is slow loading, doesn't work during even normal rain storms and not at all for heavy rain. It is too expensive. Haven't gone through a winter yet but I anticipate it having worse reception with really slow downloads.

Where nothing else is available, HughesNet is a great option. Download speeds are impressive, allowing streaming video even when speeds are degraded after I use up my monthly quota. Customer service is decent, they allow up to six months vacation per year (no fees for recurring service during that time). I even use it for voice communications (Google Voice), since I have no cell service at home. The unavoidable satellite delay and slower upload speeds make voice and interactive video (like Zoom and Skype) less than great, but way better than nothing.

My credit card had fraud charged on it and it had to be cancelled. I did not remember to inform you and instead of cancelling me you sent a notice to contact you. The person I talked with was very courteous and changed to my new card. It was a nice experience. Thanks.

I am very unhappy with the latency issues with satellite internet. If I could opt out of my 2 year contract after 1 month I WOULD!!! But I am locked in for 2 years and guess what, I will not be using your service after the 15th of this month and I will refer everyone I speak with AWAY from HughesNet for the reason that once installed if you're not happy with the service you're stuck in your contract.

Rep Joshua ** was beyond fantastic... professional...concerning and understanding my frustration...resolved my problems and we are happy and satisfied once again...Issues addressed, concerns resolved and restored faith with Hughes Network...Gave us a courtesy discount on next month's bill....Will continue to recommend to neighbors...family and friends.

Service tech was excellent! He was early to the appointment, diagnosed problem, had replacement with him, adjusted our dish, wore a mask, was polite, and seemed a good guy. Turned out he was the same tech who installed our original equipment eight years ago.

We live in a very rural area so we didnt have many choices for internet. I found Hughes Net and very surprised at how inexpensive it was. My neighbors went with a different company and pay double what I do. It works really well too.

I need to postpone my service for as long as the U.S./Canada border is closed. I live in Canada and this is a second home. I will not have access for as long as the border is closed. I am looking forward to the end of this ordeal. Thanks for your help.

Not really happy with speed, Hughes reset and was fine for couple days and right back to crawl. Takes a while to load webpages and email. Not sure what has to be done to get more speed, any suggestions appreciated. Thanks for input.

The issues I have you can do nothing about. Any kind of weather knocks it out. Live streaming is slower than I remember dial up being. Certain times of the day I cannot watch videos due to the activity level. I cannot do a work-from-home job so a vast amount of jobs are not accessible and I need a job badly. As I said nothing you can do about any of that. It is what it is.

Travis ** was able to help me pay my bill in advance when the day before I was told it could not be done. Thank you sir! I appreciated your help since I haD to wait on hold awhile prior to being connected with you, and the previous day I was told I'd have to be connected to a supervisor and would have to wait extra time.

When I signed up to receive service it was with DirecTV when they had a package with HughesNet. April 2019 & when I signed up I was told about the cancellation fee with DirecTV but not with HughesNet. I've had the worst experience with both companies. Now I want to cancel and I was just informed about the cancellation fee. That is unacceptable. I am on a fixed income and now I have to pay $175 that I do not have to get out of this service that I thought was going to be reasonable. I will make sure to tell everyone and anyone the problems that I dealt with having HughesNet.

Unable to get online. Tech came to house for which I pay extra Monthly and still had to pay for them to come. Then when I called back due to not working, on phone for 1.5 hours with them and still intermittent service as before. Asked for some kind of credit due to not having internet and was told they had a promo for 6 mo with again another contract. My contract is up & I definitely don’t want another with Hughes Net!!

Need outlet closer to devices. Install tech has router 30 ft away. Voiced my concern with distance but install tech said is just to put it by satellite and single would be same. Hard to access lan with cat5 w/o going across dining and living room. Support Rep wouldn't give appt. Went on about speed cap and throttle. I know about those, retired network engineer. Salesman told me I would have at least 10 mbps on throttle, but found that was not true on 3 mbps. Now mainly everything buffers. LAN connection does help with better reception and at times decreasing buffering. Rep wouldn't give appt because of cap. Told me to buy more tokens. Unreal and very sad. It is about the money, not the quality of service or product. I want the router closet to all the devices instead of other side of room where there are none.

My experience with the technician was very pleasant and very helpful, knowledgeable. I would recommend Hughes to all my family and friends. The person I spoke to today helped me to understand my bill a little more and it’s nice that she took her time and made sure I understood it.

Attempted to get this resolved a week ago and no progress. Still getting a not secure msg when opening email. Lifelock installed on laptop and no indication of a problem from Lifelock. Other than this problem I have been pretty satisfied with Hughes Net service. Service has improved quite a lot since getting this service years ago. Appreciate a resolution to this problem with email. Thank you.

Everything went well???? Thank you. The person that came was very nice and respectable, did a great job, I enjoy my internet, the winds from hurricane Laura turn the pole the dish was on. Enjoy your day and have a blessed day.

Hughes doesn't deliver a product that works and holds the handcuffs on with a very poor product and service.. Latency is so high I can't even handle the simplest of functions of checking emails and small PDF files. They've tried to correct my problem and had numerous techs out and they all say nothing can be done and when I want to cancel, well you have to pay for that. Oh and another thing....after a few tech calls and the highest tier support, they tell me I'm not even on the new satellite which was what they sold me on.