HughesNet Reviews

I finally got a service tech that spoke English and knew everything to help me got my internet back up and set my router like it should have been. I can't tell you what a pleasure it was to have her take care of my problem.

HN is a good option for internet services in the country. It is difficult at times to download movies as WIFI is consistent most of the time. The website another issue-It is very difficult to read the chart that identifies WIFI usage. And if you do not use all of the data you paid for you lose it. Carryover would be appreciated for the price.

Forgot to update credit card. Was handled great by staff. Issue we resolved. Thank you. Will definitely recommend HughesNet to friends, family and acquaintance. Pricing is great. Reliable. Fast. Like the fact it can be put on vacation when we are back in Canada.

Our bill has gone up more than 30 dollars a month and the speed promised is minimal at best. It started at a reasonable amount but little by little kept going up and up. Looking for new service as we type.

HughesNet tech support generally ends up with a service call. Yes they give you credit for down time but generally you wait 2-7 days before a tech arrives and the techs sometimes forget to tell you those visits cost money.

I called customer service for a billing problem, he was very friendly, easily understood, most customer service I can't understand the person. He solved the problem and even helped me fix the password for my login to HughesNet. I was actually very pleased.

We liked Hughes Net and had a subscription for four years until fiber optics came to the neighborhood. Reliable services. Medium to slow speeds. Did not like the monthly data limits so much. We could not stream movies, but internet for surfing and emails was good. Thanks!

We have not watched a movie on Netflix since getting it. It cuts out way too much. Check our usage. Your employees are rude, can hardly speak English. I'm very dissatisfied. I wish I could get out of the contract. I would never recommend it to no one. It is the worse internet ever. Thank you.

I tried to pay this month's bill early and the guy told me that my bill was 131 and change and said that I've been paying that amount ever since I started service which no I have not. My bill should only be 95 and change. I told him that was wrong and he said I was wrong I've never paid $95 which in fact I have the statements from my bank stating I've only paid between 70-96 dollars. Since I've started service I'm very unhappy with customer service!

Need bigger home packages. Not enough GB. I have about 10 devices that I use internet on and I never have enough to last a week. The package price I find steep. Comcast gives 150GB for less with tv/phone. Your biggest package is $160 for 50GB. The service is great when wifi is available.

I am very pleased with the quality of the service. I do however live in a highly impacted area?? The signal can drop, for no apparent reason?? I will unplug the receiver for One Minute, then the separate router for One Minute, then wait about Five Minutes to regain everything?! I also have to watch my usage more carefully?! I sometimes 'burn through' Gigs FAST!

The wifi service is in no way as described per sales. Very disappointed with wifi calling & streaming as movies buffer. Wifi service doesn't seem to be compatible with security cameras either. At this point I'm very dissatisfied.

Problem not solved and they want me to pay for after upgraded to business. This is unacceptable. Need to talk to someone that can resolve problem. Your system does provide enough speed. Can I get some help please? Help help help.

1st contact was with business agent/very nice. Transferred to 2nd agent. Long Silent periods and when asked agent's name would not spell or say it. Weird to say the least! Took too long to tell me my billing for this month and was vague and difficult to understand. Left me asking several times if still on the line. I don't want to think about what he might be doing but it made me feel uncomfortable!

Thomas ** has my email on his profile. I’ve called Hughes Net multiple times over a year. They won’t call him to get the right email. They’re sending me his address and information. It seems like it’s a violation. Every time I call customer service, they’re rude and do not care that they keep sending me his emails.

Had internet at a different location. Had problems. Couldn't even watch Netflix. Called 4 or 5 times. They never fixed it. Moved to a different location. No line of sight. They couldn't even get the internet to pick up. Still had to pay for contract.

These Wonderful People Are the most amazing people. They Care About Their Customer's And Have Amazing Customer Service As Well As Support. I Look Forward To Calling Them Because My Issue's Are Resolved Quickly While They Reassure My Account Is Safe As Well As Any Other Issue's Will Be Taken Care Of Promptly. Thanks. Y'all are awesome???

Uses a lot of gigabytes to use. Our plan is 20 gb and it doesn't last long. We like to watch Netflix but our plan runs out before the end of the month. We have started unplugging everything that could draw data when not in use and I'll see if that helps.

Yesterday I had two helpful CS reps but on both of my calls both calls dropped in the middle of our conversation. My debit card charge was resolved before it dropped but my slow service and phone issue was not. Why does CS not call back when they have your phone number and I would like my slow service resolved please.

They claim a download speed of 25 mbps but during peak times my speed dropped as low as 2 mbps. Works fine in the middle of the night but not when I need it. I did a speed test at 1.8 mbps with dish net and after paying 235 dollars to cancel my contract I got Liberty PR and now my speed is 80-120 mbps. Worth the money to get away from them.

Sold a product that does not work as promised and repeatedly given excuses and never is resolved disputing charges and going to contact Attorney General for help in resolving this issue. Was told I would be able to work from home and was unable to use VPN.

Diego did a great job assisting me with installing my new wi-fi modem. He was positive, knowledgeable and patient while assisting me. He walked me through the steps needed to get the modem working properly. In a short period of time I had my network up and running again.

The technician who fixed our HughesNet satellite did a stellar job. HOWEVER, speaking on the phone several times with a representative who was barely fluent in English plus the long wait times to even get connected to a representative was a trying experience. My problem did get resolved eventually so I guess that's what really counts!

Cory could not have been more professional nor more pleasant. He was here on time and performed his installation with ease. You are lucky to have him on your team. Appearance was good and also a good communicator. You don’t find many young men like him. He is an asset to your business. Thank you. Donna **

The tech was helpful. We lost our home because of the pandemic and have to relocate and he was able to put the account on hold until we get a home. He helped us with all my questions. Very helpful in all aspects on understanding my needs. Thank you.

I recently cancelled my HughesNet service. I was expecting to pay a cancellation fee but I did not expect to be told that it was my responsibility to remove equipment that had been installed by them on my roof in order to return it to them. As a senior citizen who lives alone this expectation seems unreasonable and puts me at physical risk. The service did not meet my expectations from the beginning which is why I decided to cancel after only 7 months.

I called and spoke to a helpful customer service rep on 10/28. I wanted to speak to the technician that last visited and he provided the name and telephone number. I called, left a message and to date have not received a reply. My issue is still unresolved.

A couple weeks or about a month ago, I was and HAVE ALWAYS been having SLOW INTERNET Service. This one fellow RALPH helped me out VERY GOOD where I FINALLY got to watch a complete YouTube video without any Buffering every 10-25 seconds into a video. After the ONE video I watched after RALPH helped me with,.. I LOST INTERNET!

I'm providing a 1 star because there is no option to leave no stars. We have yet to have resolution on a pull call request that was supposed to be under review since Sept. Now a month later we are being charged $855.27 with no resolution. Thus has put a hardship on our family. Not to mention the time spent away from family to take care of the matter. There is plenty of empathy that the associates provide. I only find out that the Associate manager has only the same empowerment that the associates that answer to him do.

The lady that help us yesterday was great and did a good job. But our service is still the worse I have ever had. We have tried everything we know to do. All we want is to be able to use our internet without all the starting and stopping. Please can someone help us get good service. This sucks.

I still need a email. I have tried but just cant seem to get it done. I may be missing something. I am still going back and forth from League City to Point Blank, Tx. I can only work on it while I at Point Blank. Otherwise ok.

Limited hold times, quick resolution, very nice phone service. I would recommend...person on phone nice and knew problem. Call was dropped first time I called. 2nd time no problem. Stayed with me entire time to make sure credit-card was changed. I hope next time online payment will work on auto pay. We will see.

Have tried to reset my password to register my account and to view my bill. The process is extremely confusing. I am not a computer whiz and am totally frustrated. Will try to call help line again and try to get it resolved. Don't know how else to explain the problem. Non satisfaction includes this writing of what is the problem.

We have had HugesNet internet many years, we have tolerated the slow downloads, our 10G limit and resetting modem every few days. There is no other internet option in our rural area. Lately I have been working from home, my work software requires internet and its not working well. In short satellite internet should be a last resort, it's expensive, can randomly become very slow and the latency is slow (they forget to tell you that). Yes it is unlimited but when you hit your 10-50G monthly limit it becomes virtually unusable. Our download speed when tested today was 1.5 Mbps and we still have data available, it's rarely the advertised 25 Mbps.

We were promised 5g and assured that we'd be able to stream at least 5 movies/month with a 10gb plan. These statements were not true. Unable to watch movies. Customer service not helpful. No reply to detailed customer feedback form and request for phone call.

Have called 4 to 5 times, issued not resolved. Have asked for a technician to come out and replace modem/router. Equipment is obviously faulty. I am in the process of looking for another internet service provider. I’m not pleased with current service as it will work properly.

Everything from installation to the internet working. We are very pleased with the service and pricing, wish you all would provide fiber optic.... The speed of the internet very good for our use, not sure if a business would be able to use our set up.

Executed smoothly... there were no issues and customer service was excellent. Happy to do business with HughesNet. Will resume service in April and look forward to continued great service. I will be ready to upgrade internet at that point. Thank you. Ed

Been with them awhile and for the most part any problems have be handled. Overall grade would be a B- will stay with them and ride it out. The high spot is when you have to call in a problem they jump on it and get it done.

The speed was slow. Not what I thought I paid for. Also it would cut out in the middle of a movie to load...Very big pain. Last the dish was too high on the building. It fills up with snow and I cannot reach it to push the snow out. It needs to be lowered so I can reach it with a broom.

It’s was very difficult to communicate with the people I was talking to. They took a long time to help me. Put me on hold several times. Even though they spoke English they did not communicate well. Please use workers in the US.

Horrible internet uploads and download speeds. They now try to tell me my dish needs to be aligned. Data usage gets sucked down in two days with no devices connected. I had an agreement with HughesNet from February 2020-February 2021 for the horrible service to be discounted. Apparently HughesNet messed that up too and charged me full price last month and going forward. NOPE not going to have services anymore due to HughesNet breaching their agreement. Will not pay a termination fee. Will make complaints to FCC, BBB, share on Social Media, and tell everyone I can think of NOT to use HughesNet. Customer service is horrible! Internet service is horrible! Company is horrible! This company should be ashamed of themselves for advertising “high” speed internet. Lucky to even have access for three days. It is usually only two. DO NOT USE HUGHESNET!!!!

I decided to give Hughes Net Business a try. We live in a rural area and have very few options for internet service for my home based business. We were told we were signed up for a one year contract. We have had the worse internet service, we usually have to use our hot spot on our phone to even send emails. I cant do most the functions I need to do as the connectivity speed lingers between 5 and 13 mbps. I was guaranteed speeds up to 25 Mbps And and a minimum of 15 Mbps. WE have had the service for nearly 1.5 years. They have come out to adjust the satellite and they have done several troubleshooting checks via phone. Now with Covid my kids have to do online schooling and they are unable to do it due to the poor service.

I was very happy with the installation of my Hughesnet Internet service. He looked over my home to decide exactly where to install the dish, and where to enter the house to make is easy for installing the modem.. Tech was very knowable in his work and completed timely.

Surprised how well Hughesnet is working in our area. We are in the woods on a beautiful lake far from any major city and we are having no issues and everything is working great. Very satisfied with the service we are receiving.

Very responsive and helped me walk through setup of my account. Some of us old folks need guidance more than others! He did a very good job. I may not have been able to finish in a timely manner without help. Thank you so much.

This young lady was very patient and knowledgeable. Why do we still have Hughes Net after 6 years? Because we always get to talk to a live person, are never put on hold, have uninterrupted service even in snow and rain. This issue was because PGE blackouts due to high fire danger in calif. We are over 70 yrs seniors and she made the instructions easy to understand. She was very knowledgeable. We appreciate you.

Resolved my the issue easily. Always easy to get to a live agent. I wish for stronger internet without having to buy in certain amount. Let me pay for unlimited service. With covid we are working and school on Hughes net,

I was told that a hotspot would help with my telephone reception and it doesn’t and that it could help with my internet speed as well. I paid an extra $100.00 for nothing. I am not please with the service. However the young lady I spoke to was nice. I am sorry I cannot return your hotspot for a credit to my bill.

The installer was a very professional, knowledgeable person, very polite as well wearing his mask to protect his customers. Employee arrived at set time to install service. Service down load very good, would recommend to others. Very please with the service, 5 stars!!!.

I started to get as many as 5 copies of EACH email each post. I spent over 2 hours online with service and never got a correction. After several days it started getting better. Was fine for a while but now I'm back to getting 2 or 3 copies of each. I will not call again, just delete all the extras. Don't want to deal with customer service again.

We have called twice about this issue and when we are on the phone with the rep the streaming gets better but after we hang up the streaming gets bad again. Not sure what to do at this point. The reps seem knowledgeable but hasn’t fixed our issue. We seem to have adequate download speed but isn’t working.

Thank you for being there the most when we need our internet to survive today's world, Hughes net rocks, it helps when you have someone live at the other end and not machines, they understand real life, thank you for your time.

Works better than Spectrum.... Spectrum was a nightmare from day one. The installation went perfect. My phone service is very good. I am so glad I am using Hughes net for my phone company. I am so glad that I made the switch over, and yes I would recommend Hughes net to all my friends.

It took a bit of time, but I was able to get my new Debit Card Number approved (my old number got hacked and I had to quickly close the old card number), and pay the Hughesnet bill. Hughesnet people were very courteous and patient, and we worked together so that our Hughesnet bill/invoice was paid.

I am very satisfied with the Internet service and with the customer service at HughesNet. I highly recommend HughesNet. Hughesnet has the best customer service department. The customer service department always works with you to make things right for you. They actually care about their customers.

Representative listened to my problem and realized right away what the problem was. I had reached the limit on my data and my internet was going really slow. She showed me how to get my free tokens and my prepaid tokens. She also informed me that I may purchase tokens if I did not to change my data plan.

HughesNet has gone above and beyond in helping me during the current pandemic. My work load has increased in Zoom meetings in a rural area now. But every time I call, the representatives they are very helpful in solving the problem. Barbara

The installer was knowledgeable and professional. He knew what he was doing. He was also courteous. The service can be very slow and frustrating at times. Other than that we are pleased with having internet in our rural remote area.

Too slow! Only 2 weeks into service and I am almost have to be reduced in speed! I have not even streamed much TV. Installation was great! Can anything be done to help my service? It just seems that the product is not as advertised.

At least I have steady internet, when I turn my computer on and my printer also my tablet! To check my emails, my bank accounts, and family on Facebook, and telling family and friends of my experience with your services.

Rep was very polite and professional. Took the time to understand my reason for calling. Kept me in contact with every step with me. Asked and confirmed her questions with me to make sure my issue was resolved. The rep made sure the system was updated and confirmed as well with dates too.

The gentleman that help me was very pleasant and help me solved my internet issue.. I praise his expertise and knowledge this individual has. I will highly recommend Hughesnet to all my friends. If there is ever a time I need help, I will always call customer service.

I am very satisfied with Hughesnet, Because going through this pandemic not working, they help me out with my payment, I had to borrow from Paul to pay Peter. I am very grateful for their help in my time of need.

Everyone I spoke with was very professional. Everyone spoke English very well, which means a lot when I have hearing issues. Service was speedy and well done. The only issue I have is that the net service buffers all the time with YouTube and Netflix.

My technician was great. He knew what he was doing. Apparently my neighborhood only has 2 options to choose from. I'm new to HughesNet. So far so good but not great. It is slower than you expected and way more expensive than my last provider.

When I called Hughes Net on Oct 8th, I was treated very well and I received my request right away in getting my dish readjusted right away after a new roof was installed. The technician was extremely courteous and he raised my reception from 62 to 98. Was very proficient and showed me what he had done. I am pleased.

I needed to make a change in payment method and the customer service representative was very courteous and helpful. She explained when she had to place me on hold why she was doing it and was very prompt in returning.

Installer was very professional and polite, cleaned up after work was completed. Was on time and notified me prior to his arrival. Installation was completed as ordered. Work was done to my satisfaction. New system works fine, no issues or problems.

He was very affable, courteous and explained with detail everything that he did. Help me set up the front tv and from there I was able to do the same with the other one. He answered all my questions without hesitation.

Please have it so you can have unlimited internet. My wife is working from home on her computer and watching TV just drains my data... Other than that my it is ok... It is great for one item but my smart TV only can be watched at certain times.

Always great service. Never have issues with it. But I think for the price we have the data could be more instead of having to pay more for more data but otherwise great service never once gone out on us.

I didn't realize that the internet would go off and on. Especially in bad or even cloudy weather. It doesn't work nearly as well as I expected. The TV doesn't get as good a reception as we had hoped for. It buffers a lot. My phone always says loading, slow internet. It doesn't work much better than what we had and a lot more expensive. I am very disappointed. And it is even saying bad connection while I am writing this statement. I am having a very difficult time trying to send it!!

I have recommended HughesNet to several people in our rural area. I always tell them how fast it works and great customer service when you call! Thank you HughesNet!! I feel like we have an advantage especially for my daughter to be able to have great internet service.

We have found HughesNet reliable and very responsive to any problems that we have had. Streaming video is very high quality, reliable, and easy to access. When we have had an occasion when home service is necessary, the service person has always been prompt, respectful, and Covid-19 SAFE. Thank you, HughesNet!

All is great with the new service and can work from home again.. Speed is fine with upload and downloading and I am a happy customer... Thank you very much and I look forward to your continued success with a good satellite signal.

I had a question about my billing and a discount. I believe it has been resolved. The person I talked to was very cordial and polite. I had no trouble getting someone on the phone and I was not put on hold.

Asked to continue discount and was granted, thank you. This makes it an easy decision to continue with HughesNet when a loyal customer is given the option of receiving service at a reasonable price. Hope to be able to receive discounts in the future when these expire. Will be checking back at a later date.

After changing many settings with your Tech. In Northern Ontario, she did a Speedtest and the speed was 29 MBPS. Within a short time later, it became extremely slow to the point where Speedtest stalled repeatedly. Now my connection says I have weak security. The Tech (who was very nice) had me change those settings as well. I didn’t realize how little data 10 Gigs is. Perhaps I should change my sleeping habits in order to get more data? In any case, I have ordered the dreaded Comcast/Xfiniky (not sic) and it looks like I’ll have this cute ornament on my roof for 2 more years. Although that “dribble” of data over my monthly data allotment isn’t good for many things, it may be of some use.

Bad service in stormy weather, I just wish my service would not flicker on and off during this time. I can't explain it much plainer!! Need better ways to combat this issue and ongoing problem!!! What can be done to solve this soon?

I am concerned with how fast streaming burns through my allotted gigs. I send/receive texts, emails, and shop online using my cell phone and tablet. Although I alone use the HughesNet allotted gigs, except some Saturdays when my grandson visits, I have very few gigs in my package deal to stream movies on NetFlix or Amazon Prime. I should be able to stream more than a couple movies each month without concern of running short on gigs. I increased my package deal in recent months but refuse to also purchase extra time above and beyond that.

I called to upgrade my internet for more data. The person I talked to was very helpful. She provided me with dates when to cancel so I won’t get charged for extra. I don’t remember her name but she sounded like she’s from the Philippines.

Had to call two days in a row because it wouldn’t load even the simplest app and both times was told that everything was good on your end but I still have to unplug the system for a minute and a half then let it reboot so that it will finally work. I shouldn’t have to do this every other day or more but I do because no one seems to care. Even couldn’t send this because of connection lost.

I am very pleased with everything to do with getting HughesNet installed. I ordered my service online. It was very easy to go through the different plans and select one for our needs. The installer Josh was very knowledgeable and answered all of my questions and did a very professional job and a high quality install. Very satisfied customer.

I find there is a delay and have to wait for things to load. The response time is just a little faster than the last internet I had. I hope things get better with the service. As of now I would not recommend to a friend.

The lady was very sweet, helpful and gave me great customer service! When I needed to upgrade my plan that was easy as well. It was very simple to go online to update our plan. Thank you again for all the help.

WiFi was not available at our cottage in Northeast of Michigan's Thumb area. My wife is a writer and needs to be in contact with clients at all hours of day. With Hughes Sat WiFi we can go to the cottage knowing she can communicate with clients. Our teenage granddaughter can go the cottage and not have to go through social media withdrawal! It has been reliable and a welcome addition to our "up-north" experience.

Our phone service has been a problem for lots of the time we have had it. I have talked with your office but can not get the little box, that was attached when agent came, to connect right. I just want to stop the phone service BUT was told I had not had long enough. I believe I had for several months. I like the internet service tho. I had asked for this to be checked into and fix the problem or let me close it. Paying the extra when phone isn't working is kinda ridiculous. Hibernia **. Please let me know.

I am very happy w/ Hughes! Salvador was our installer & has been out here several times! He jumps right in & gets the job done & is very respectful of us older people! Recently I gave him a negative review but I feel I had done so in haste! If he had come into close contact w/ us he would have worn a mask. He installed our modem outside in a cubby hole in our camper so it wouldn’t take up so much room & he wouldn’t have to into contact w/ us! Our home burnt down & so we sincerely hope he will be around to wire in our new home next year! He is gets the job done right off, a good asset to your company! Thank you, Marsha Shining Woman

The router is closest to my room so I have no issues with my connection. At least its connection. My previous provider went out and stayed out for days. But across the house isn't very good. Doesn't get very good connection it seems if you are running multiple things at a time.

We have slower internet service than that the sales staff said we would have. Like to have faster internet service. Although Hughes Net internet service is faster than the internet service that we had before. Need to find a faster internet service provider once our contract expires.

We had called to get our satellite moved or raised up higher so it is not blocking the outdoor light so we can see walking at night. They told us it would be &125 to move it or we would have to do it ourselves! We don’t want to go with a different internet company but we may have to just so we can get the satellite out of the way.

It's still lagging. The problem was not fixed like Eric said that it would because it's still lagging horribly. We are not completely satisfied with the service you provide to our house!!! We are not pleased by any means with resolving the wifi issue at our home. I feel like I was lied to along with my partner listening to the conversation that I and Eric had then today it happening again. It just feels like we are being taken advantaged of and it's not right to be lied to!

Install was done in a professional manner by Jacob. He answered questions and made sure every thing was up and running. This week we had no service but found out through HN customer service that issue was area wide. Ishmil, from South America, stayed with me until problem resolved. Great follow-through, and great job. Thanks.

Never achieved the speeds I was promised. Can't even provide reliable phone service for their employees. All of this company's faulty equipment, inadequate phone service for Hughes Net employees so there is no way to even be heard but none of this happened until I paid. That's when you realize you were lied to you by sales rep who grossly misrepresented product and misrepresented even the additional service I paid for. Hands down worst company I've ever been unfortunate enough to do business with. It's evident why Colorado no longer welcomes this company in their entire state.

Hello, I signed up for Hughesnet in July, I was told that due to my internet needs this service will be provided for me. I have never once received good internet after several times troubleshooting and working with different technical support. I was also told by the highest level of help that what I had done earlier was a "waste of time" and "would not actually help my internet issues". I have been lied to and treated awfully and they are still charging me for a service I have not been given. This is the worst company. I sure hope I can help someone not make the same mistake I did and help them NEVER sign up for this so called internet service.

Hughes Network is a scam. We pay a lot of money for poor internet service. Even though we pay more for more usage time it still runs through our time very fast each month. Why can’t we watch Netflix without it taking up so much of our usage? What is wrong with this service which charges so much money but we have to turn everything off so it does not eat up our usage time. We are stuck using Hughes Network because of where we live, so I guess they can take advantage of their customers by providing poor internet service and charge a lot of money. We cannot even work from home or have Zoom calls. It is pathetic. This review does not reflect tech support. They have been very helpful.

They fixed my problem and were very pleasant. They asked the right questions and quickly identified the issue which turned out to be the wi-fi connection. It was the best interaction I have had with a computer problem. I wish that it could always be this good. This part of the evaluation could be a little shorter. Maybe some remedial work here would be good.

Change of payment, excellent. I have absolutely no trouble with Netflix, but I have continuous problems with Prime. I have been on the phone with Prime and with Hughesnet and still after hours of phone troubleshooting, it's still a mess.

I had the most wonderful young lady named Danielle that spent probably 30 minutes with me on the phone walking me through the system to get us set up with Hughes Net. She was so helpful & considerate to an older person in her 70’s that does not understand computers. We have been left behind in technology because of our age & I appreciate her tremendously!

Great company. They are great service and VERY helpful. They work extra hard to get you great service. Very friendly staff and even though it starts out automated you speak to a real person. I recommend them over cable internet or DSL. VERY few delays and fix issues very quickly. You'll never know till you give it a try.

Service in our area is questionable with our previous provider. We haven’t had any issues since switching over and are really happy with our services so far. Hughes Net was one of the only other options for our area and we should’ve been with them since the beginning.

I have needed to contact customer service only two times in a year. Both times my issues were resolved quickly and professionally. Service is pretty consistently unless there is heavy rain or a storm in the immediate area. Still waiting for broadband in the area, but that has nothing to do with HughesNet.

The technician was professional and knowledgeable. He was on time, friendly, identified himself with his Hughes badge. The installation was in a good amount of time and the set up went smooth. The service so far has been outstanding, everything works as planned. I am very happy and thankful, I recommend Hughes for folks that are looking for a good reliable internet service.

Hooked up new modem to computer, had to call customer service to get internet working. Both individuals that I spoke with - Chris and Michael, were extremely patient, courteous, and professional, reflecting favorably on your organization. Two thumbs up! Will definitely recommend to friends.

You couldn't have sent a better installer that Nolan. He explained everything so two old people could understand. Very knowledgeable it what he did. He showed his ID with picture so we knew who he was since he didn't come in a Dish vehicle.

The person who visited my home and set up my new Hughes Net box was delightful. I don’t recall his name, but he is Australian. He was very polite and respectful. He asked if we had any questions. He was genuinely concerned about our recent hurricane devastation. I thank him for caring.

We are very happy with HughesNet. The installer was professional and answered all our questions. He was respectful and told us what he was doing and how he would he was going to get the line to the router. He cleaned up everything and took the trash out to the dumpster.

The internet is great, the only problem I am having is trying to get my voice, or phone to work. What little directions I have don't seem to work. I have tried but am unable get it to work. I am trying to use my old phone number. Guess I need help. Thanks.

I called in to get assistance in getting extra tokens of data. I wanted to find out if I could pay for it at the time of the request and not have to wait until my billing date. I tried to do it online but couldn't see how to do it. I asked the customer service person to help me and let me know how to do it on the website. He was very helpful and also helped me find my month to month data usage on the website. He helped me secure the data purchase and was very informative on how the usage updated so I could understand my rate of usage. The only reason I did not give a 5 star rating is because I could not get an unlimited data plan - it is not offered. The customer service person was helpful, knowledgeable, efficient and clear in his explanations.

When we moved just a couple miles out of we were shocked at our Internet choices! Not good! We originally purchased a modem from our cell phone provider and were actually surprised at how well it sufficed...until COVID! When more and more people were staying home and online our speeds slowed to a crawl. We explored our limited options again and selected Hughes Net and so far have been very happy with the service & speeds.

The only thing I don't like is the fact that every time it clouds up outside, I lose my signal. Otherwise it works well. When it is working, the TV reception is very good. Installation experience was very good.

Ads are just come ons, once you have the service then they tell you that your unlimited data runs out, so to say you 25 MB isn't true, Seems you run out of data just a few weeks into the month, then you get 1-5 MB, not even enough to watch a movie. Furthermore Gen 5 isn't compatible with Netflix, they don't tell you that till you try to watch it.

Despite some misinformation on the part of the service techs prior to my call on Monday, my Gen 5 modem is working well. The underlying problem were not discovered in prior calls, so a tech was going to come out Monday to adjust the dish. That was not necessary. I work online and lost two days of internet that I was depending on. I expect my bill will reflect those loss of service days.

Very pleased with the Tech Support (Adams) response to my email issue. He was very thorough to understand the issue and write down details to enable higher level technicians resolve easily - next day, received a call and found the problem was not with Hughesnet provide by my Outlook. Expedient response with resolution.

As the result of a recent hurricane, I was without power for an extended period of time and therefore could not utilize my HughesNet Wifi. I called them, and they were very willing to adjust my billing accordingly. Thank You!!! I was very grateful!

My iPhone is slower with only 12mgb. Hope you are trying for faster WiFi. When I have called received faster help than other companies I’ve dealt with. Very courteous and helpful. Hopefully in this world of technology you are able to increase the WiFi speed.

So, I live in a rural area. My current provider can only deliver 6 mbps. Very slow for my needs, but beggars can't be choosers. Today I decided beggars can be choosers, as long as there is another possible option. The other option for me was HughesNet. So I gave them a call. I was connected to a very nice customer service rep. She was able to answer most of my questions and made a very good offer for installation and internet service. I explained I wanted to share all the information with my wife and would call them back if we both agreed that was the best option.

I had your service installed last Monday! I can't do anything I was told I was able to do on the phone. Guy on the phone said I was able to stream and download my documents I need for my small business. It takes me all night to download one document. This is the worst. I am getting my attorney involved!

I am happy with my HUGHESNET Internet Service for the most part. I do have some problems with connecting to the internet BUT Not nearly as bad as Frontier for sure. I am always pleased with customer service. They get to the point & solve my problem. Thank you.

I feel we are paying too much for the slow speed internet service we are receiving. Other than that the customer service Reps are helpful and courteous. Please consider dropping the price or giving a discount for customers who are on a fixed income or Social Security.

My installation guy was SO SMART, caring and exceptionally good at what he does. His first name was Nathan, no idea of last name...but he came from Lewiston. Nathan actually CARED that my internet was properly completed that night. Please give him a commendation. Seriously -

I had explained to a customer service agent that I had lost my job. I set up a plan to pay something as I go along due to unemployment being very low. I called later on to explain that I had got a job but wouldn't be paid until Oct 29th. Since I'm employed I can't receive unemployment anymore. Both representatives were rude and never once offered a way to help.

Dissatisfied with the internet service, run entirely too slow. Can't enjoy anything I watch. No matter what I watch it's constantly going in out. My son can't complete his online homework cause of poor service. Can't complete my work assignments. Need better service.

It works for me. The overall experience is alright. It is a bit slow but for rural use it works for us. It buffers a lot and is not good for streaming but for videos on Youtube also buffer a lot of the time.

Overall our service is quite good. We have YouTube TV, and that doesn’t always stream the best. It’s not very clear much of the time, either. Before we had the YouTube TV installed, streaming was pretty good most of the time, and the picture was usually clear.

I must say that I'm disappointed in HughesNet. I live in an area with remote service and I trusted on HughesNet to deliver excellent service like they claim. Instead the service was slow and their customer service was very poor. When my contract ended, I cancelled my service with their Tech Department. Next thing I know, I was still being charged for data I was not using. Even after I emailed them & spoke to one of their Techs. I was told their system is limited & they could not recover the correspondence. HughesNet was not able to give me a full refund. I will never use their service again.

Keep in mind that while I have been extremely satisfied with HughesNet customer service, particularly the quick response when I place a phone call, I am highly dissatisfied with the slow, sluggish internet speed, which far too often prevents me from viewing any of the streaming networks to which I subscribe. Were there another option, I would bail in a heartbeat.

Internet seems slower and pauses a lot to reload. We even called and added more service however it seems worse!!! Really discussing In our rural area and I thought HughesNet was our answer to internet. However hopefully sometime better comes along!??

Told me what streaming was from internet to tv. And why sooo slow. Been slow for months and repairman on site didn’t fix. This man on phone got me up to speed and explained the process wonderfully where I could understand it.

I believe it was Linda I spoke with. She listened to my problem and solved it. She excels in patience and kindness taking me through steps to get my emails up and running again. I highly recommend HughesNet and their support staff.

I needed help and received just that. Hughes Net was able to lower my bill to ensure I stay as a customer. I will remain a customer just because of the assistance I received, I will recommend Hughes Net to everyone!

My overall experience with my wi-fi has been pretty good. The speed is not so good here and I have to reset modem and my phone on almost a daily basis. I wish Hughes Net would provide something to boost the signal here at my house.

I was told this would work well for my remote job and instead I got let go because the internet isn't compatible and also told it worked well with Netflix and the internet just doesn't work as effectively as it should.

I called a month ago for slow connection and upped my package as customer service advised me to. So I did in hopes our connection would be better but no it's still the same. Always buffering. I called again today 10/19/2020 and same thing, different day. Guy in the phone didn't seem interested in helping me and told me he would call me back around 5 o'clock to see if our service was better after "giving" me a free token for more high speed data but I told him 3 times in our conversation that I don't have phone service where I live and he still didn't listen so I've about had it with this internet service.

Internet is unacceptably slow. I was promised it would be able to stream movies, but repeated long buffering breaks makes that a tedious bore. Voice recognition on the phone does not work and that makes any service call frustrating. When I signed up for this service the agent did not tell me there was a time limit on a seasonal pause in service, nor that the contract was suspended during that time. That means I am trapped in a bad contract with terrible service for years to come. Hughes misrepresents its service and fails to make good on promises.

Could barely understand a thing this guy was saying, if you can’t employ people who speak English it’s really a sad day! You people really are the pits!!! I could not understand a thing I agreed to!!! You can take your customer service and shove it!!!

Hello, I have sent 3 notices of reply to Hughesnet regarding payment was sent, your company is constant with threats of a suspension of my service, payment for October was sent at the beginning, again 'I go through this every month, change of due date was changed months ago and still' I'm being threatened for suspension'. I will no longer reply by phone. So many different conversations, I also stated that I used my SAN # with no account being with that number, yes so many times Have I been on the phone with Hughesnet, I need to file my own records of this with your company. No more replies by phone to many inconsistencies, If I'm disconnected or my hughesnet is suspended' I will continue with legal action!! Thank You.

My HughesNet streaming service has been very very poor for a long long time. Netflix and Amazon Prime have streaming have been getting worse and worse with pixely imaging, and buffering shut-offs until about a month or two ago the ability to stream anything has halted with the "circle of death" staying on the screen indefinitely until a SLOW INTERNET SPEED notice comes up on my TV. I finally called HughesNet in disgust and the Service Tech said I was being clocked at "5" (G-Bites?) download speed and most customers receive 20+ download speed. He had me log in to a site on my phone and we changed the channels for the two speeds of download and that boosted the streaming service to 8 which was still insufficient to stream anything.

Great job fast and customer service representative was respectful and understanding. She helped me with all my issues. I would definitely recommend Hughes Net. And they always answer all questions and always answer when I call and they are polite and seem to be very concerned with there customers and always ask the customer if there would be anything else they can help you with. And they also tell you thank you for being the best part of Hughes net.

Mr. ** was very helpful and pilot. He very care on me. He was so kind and walk me through all that I needed. And explain everything too. I really do thank he for his kindness. I want to thank Mr. ** of he well belonging. Thank you so much.

Couldn’t resolve my Internet Service problem...System State light is out on router, can’t send tech onsite for over a week, scheduled now for October 21 - and you want to charge me a service fee for your equipment! Not right, I shouldn’t have to pay to fix your equipment I’m leasing from you!

The customer service rep was very knowledgeable and helpful. Very polite and friendly. My memory is horrible but I think she said her name was Helena. She was in the Philippines, I always ask. She was able to instruct me on gigabytes and downloading. I also found out I had free gigabytes between the hours of 2am and 8pm, which I was unaware. And how to download videos and movies. Who knew????

I am very pleased with my experiences with HughesNet to date. The employees have displayed professionalism and have been very personable. The installer thoroughly checked all connections to be sure they would perform at optimum efficiency. I would definitely recommend HughesNet to friends and family.

They do not charge you more if the GB runs out. Before time is fast. It does not work very good. They attend to you quickly when you have one, after your GB runs out, you still have Internet and they don't charge you extra.

If you want a botched installation, little to no internet, refusal to transfer you to a manager, staff hanging up on you, and then refusing to pick up the equipment when you cancel, you’ll love HughesNet. And we’ve had them less than 2 weeks!

I've had many times my internet was slow or not working at all and after a call to report they said the gateway was the problem and they would call (a set time) when it's fixed and no call ever came. I've got another co. in mind to use and might call this Hughes quits.

I've been calling for 3 weeks to have you fix my phone. Didn't follow to business. Check my acct to see how many times I've called and put on hold to be transferred to another. Still no answers after talking to the phone area. Keep saying 1-2 business days. Told that 2 weeks ago. No choice but to cancel my phone.

I don't usually take the time to write a review, but I was so impressed with Mr. **'s customer service that I needed to do it. I actually enjoyed it, I mean, who says that? He was truly helpful. He was so clear and precise on his instructions and the changes he made. Thank you Hughes for a fantastic customer service experience. Thanks to him, I'm not in need of any more help right now, but when I do, I look forward to having someone like Mr. ** help me.

Hughes Net basically stole my money. I haven’t had service in over 2 months when all of a sudden they took $218 out of my account. The excuse was I did return a part of the that was on the satellite. They said I should climb on the roof and take it off. So they advised me to do something dangerous. Most people won't do that so they just take your money.

We cannot watch T.V. for more than 2 or 3 minutes then it says no connection. We have complained consistently for the last year. It has not improved. My wife had to quit college because it's all online and our service is so poor she could not attend online. Very sad because we have always paid our bill on time. Very unhappy about service.

Very slow connection, I use my internet a lot for video chat and it consistently loses Connection, I have called HughesNet tech support three diff time for help but they haven’t been no help. I will be changing Satellite Providers very soon. Would not refer them to anyone.

Very loud hum and distortion on phone calls. Also have experienced dropped calls. Have contacted tech support with no resolution of problem. Was told initially that system may need a day or two to load information. No better. Called back. Tech support said power down box and restart. No better. I feel I need to have a system check done from your end. Very difficult to actually get to actual tech support, many placed on holds and referrals to other depts.

I was forced to switch to Century Link for a brief period of time due to a work at home situation. I have returned to my previous job as a Caregiver and I am very happy to return to Hughesnet. I appreciate the excellent service that you have provided to me. I wish that I did have a brief disconnect due to my employment situation. Charlie was very helpful and I look forward to HughesNet again, as they have been the best provider that I have ever had.... and there have been many! I do tell many others that this is the provider to go to! Thank you! Marianne

Online chat. Agents not only fixed my billing issue, but went above and beyond by granting me a senior discount. How awesome is that!!! Wish more companies would offer senior discounts. Sure is a big help for us on fixed budgets. Keep up the good work you do. Thank you. MaryAnn

I was trying to watch a movie and could not for all the buffering. I called technology for help. Your technician said he would be back "I promise". I waited on my phone for 45 minutes and finally hung up with no fix for my slow internet speed.

Needed to upgrade from gen 4 to gen 5. With grandkids out of school and on the internet quite a bit of the time, they were running us out of data and causing some serious issues from the throttling. Not now, seems to be working fine.

I contacted your service person about poor streaming service. He helped me change my Tv from 2 to 5g. It did not work. I called back and an idiot said change this and that. Is that how you people solve your problems? My expensive streaming still does not work. I can only get streaming from 7am til noon and am paying for more.

The tech was awesome, he did great. We had a hard time getting in touch with one another. I tried for 3 days to leave directions, at multiple phone numbers and I wasn't allowed or no one answered. You need to give sales reps the ability to have a little box like this one to leave notes/directions, because I have no address and no phone reception here.

The young man that helped me was courteous and quickly and efficiently fixed my problem. He moved my date of payment this month so I would not be late..I have always been satisfied with any encounter I have had with Hughes. Thank you very much.

Maria was excellent, very professional and friendly. When I questioned her about my bill being higher than normal, she explained and then offered me a discount for the next three months. We are raising two grandchildren that are doing virtual classes and our internet is important as is our budget????

We disconnected our land line of 20 years and now only have cell phones but the account was set up with the land line because at that time I did not yet have a cell phone. I spoke with a Hughesnet representative and he fixed it instantly with no problem. Now my cell phone number is the number associated with my account and will be recognized when calling. The process was fast and easy.

I was without internet for 12 days. He was very professional in all ways and very efficient and fast. It was fixed in a matter of no time. Very happy with the results, it's better than ever. I would give the tech a rating between 1-10, 1 being the worse and 10 the better. He would get a 10 from me. Thank you.

I have been happy with Hughes. The young man who made the install was very courteous and made sure that I understood how everything worked. I did have a problem saying I wasn't connected, contacted Hughes and they would be out the next morning. The next morning when I checked the problem had resolved itself.

I lost the connection, they reconnected my internet. Haven't had any more problems. I called they rebooted my system. This is all I have to tell you. So there is no more I have to say, hope this helps. Thank You! Good Bye.

Had some problems with call dropping, call tech service and they said it was something about the internet connection, and misunderstanding about the real problem. Waited for part but it was never mail and no one told me until I call again.

You all do try diligently to help when it is needed. Your payment system is user friendly. Internet out in the sticks could be a challenge but you all help a lot. There isn't much you can do about storms or a level of wildfire smoke that is toxic, but you try. Thank you.

My internet is no faster than it was before and the wi-fi when on Netflix is buffering a lot. I've had the technical support people working on it twice now. We've tried different setups and there is no improvement. Wish I'd never got this thing.

The technicians provided the necessary procedure and introduced us to an upgrade opportunity which we opted to take. They explained how to make the return of the older equipment and left the router and radio with all other components packed neatly together. Very professional.

I am very disappointed with the price v service. I am forced to use HughesNet because apparently Hughesnet/DIRETV has a monopoly on the service in my area. In other words, I had no choice of services available even though other sources could have been had. So, with that said, the service was poor quality to non-existent most of the time and I paid $164 a month. Ridiculous charges for such bad service.

I called this morning with a WiFi problem. Spoke with Anthony. He was extremely helpful and professional. I strongly urge you to give him a raise and hire more representatives like him. His attitude expressed positively toward your company thus I purchased a better plan.

I wish I would have read some reviews of Hughesnet before being sold on service that they have never been able to provide. They don’t provide what we paid for and dealing with their customer service has been more challenging than any other service I’ve ever dealt with. When their customer service tried to fix the problem by increasing our speed “at no additional cost”, which she repeated multiple times, they sent over a new invoice, adding $40 to the monthly bill. They record these conversations so they could track this lie. When the increased speed didn’t work, the customer service rep transferred me to technical support. After holding for another 20 minutes, the technical support team said that anything they did would require additional charges, which was insane.

Great to work with. Doesn't take 2 hrs on the phone. So far so good. Have had any issues so far, slow sometimes. But it is satellite. I imagine it's like any other satellite service, goes out in bad weather. At least, I can call the next town, and it didn't add $112, to my bill.

I put two start because we lag a lot, we wanted to have something with top speed all the time. We need this because of our kids doing virtual schooling. We go over folks homes and see their internet running top speed all the time.

I had suspended my account for 6 months then had to suspend it again for another 6 months because of Covid 19. I had received a notification that it was going to resume again. I was worried that I was going to have to pay for the service even though I wasn't going to be there to use it. NO PROBLEM. They suspended it again and said call back in 6 months if the suspension had to continue. So easy peasy. THANK YOU.

This is a much better satellite service than Dish. It is much more constant in service than Dish. We are using a 30 gig service and find it is adequate for our monthly need/use. Our opinion it is a little higher priced than we feel is a fair price for this service. But it is better than the previous Dish service and we are rural with no other option for what internet service.

Very happy using HughesNet. Better than Dish. Would recommend to a friend, neighbor, and church member. Very happy with the service. Even when there is a storm coming thru, HughesNet is still usable or right after the storm passes. Thank you for being in my area for this great service.

The day I have to pay YOU to come out to my house and fix YOUR equipment will be the day I have another Internet service. That is the stupidest thing I have ever heard!!! I did NOT get on top of my house and work (move) it.

I have an iMac desktop and had just installed the latest OS upgrade. As a result, I could not access the web. Your technician guided me through all of the steps necessary to restore my system. She was very nice, polite, knowledgeable and professional. I am very happy with the service I received.

Well like most internets they’re costly. I’m not happy with the cost but I’m okay for now. Hopefully in the near future you will have unlimited data. Until then Thank You for Your Service in My area. Maybe I’m doing something wrong. Within a few days I’ve already used My data even when I’m not home.

I cannot express just how bad my Hughesnet internet quality is. I can't even watch a movie or show on amazon prime. Since I had been working from home, I had hughesnet installed as an "upgrade" to my DSL connection, and to my surprise, even DSL is much superior to hughesnet.

I got your service based on awesome internet speed. I have contacted your associates on several occasions. They tell me the speed is good. I disagree. What can you do to increase upload and download speed? I can be contacted on cell **. Thanks, Waylon **.

I called on 10/06/2020 about my HughesNet bill and why it was so high this month and the representative that I spoke with said that my promotion for $25.00 was over. He offered me 3 months of the promotion of $25.00 from November to January and my payments will be 61.84 for next 3 months and I am suppose to get a refund of $25.00 posted back to my debit card ending in **. Thank you.

I have just barely been with this company a month.. The speed is HORRIBLE!!!!! FIND SOMEONE ELSE. I am in the country & right now no one else comes out here, but as soon as they do, I am gone!!! I even upgraded to see if that would help BUT NOOOO. NOT EVEN!!! Hughes Net yall should be ashamed.

Our rate went from $42+ to 71+. We called up and our rate was adjusted back to $42+, but for only 3 months. Why is it that your "deals" for existing customers are only for 3 months? I feel like the movie Groundhog! HELP!

Had poor internet at both locations. Was able to improve one location and found receiver was malfunctioning at other location. Was also able to schedule a service call. Very complete customer service. Rep Jeff did a great job taking care of our concerns.

The customer service representative was nice. However, for the price HughesNet delivers an inferior product!! The speed is SLOW, goes out a lot and is expensive. Would not recommend to others. Wish there was a way out.

After realigning router service then stopped. When calling had to make service call because of lack of service. 7 days later got call on voip phone when system was down, all of a sudden system is up and running. Seems like somebody shut a, service and made a big mistake, it was mine. System was up and running full strength.

Well it is great but when you start go back in a day or 3 and make you have you signed up for I did not. I said I need 10 gb $48.00 plan. She said ok. But she email me 2 or 3 mounts and said, "You have 20 gb plan at $97.00." Hughesnet got $255.00. I did not look. You better look.

We are getting a new roof and I was disappointed that it would cost money. I am sure many have to have this done if the dish is mounted to the roof. We should have been told this at the beginning of our service.

Ah... There are so few things one can accomplish with just one brief phone call, with no long hold times or being shuttled from one desk to another within the company you are contacting. But HughesNet re-activated my suspended service just that way. Thanks, HughesNet!

Although the internet it’s great for my house necessities the customer service is the worst. The last time I have to spent more than 20 days and like 16 calls to be helped. Then no matter that al the time without service I have to paid for the complete month. Also they charge to me for the extra tokens that I bought thinking that this was the issue with the service. I do not here any other internet options in my area.

While the Internet is fairly good Streaming Video programs is still very poor. I have used Hughes Support two times and only marginal improvement is evident. I can hardly receive or hear news programs from CBS all access through Fire TV or other live programs. Connection also is very slow.

Even though we live in a remote rural area, I can count on internet service. We've been happy with our service since day of installation. Fortunately we've never had a reason to call for tech support or customer service. I can and do recommend to our friends and neighbors.

HughesNet gives the best customer service. We have a cabin in the high Uinta Mountains in Utah at 9000 ft elevation. We had our 4 children from NYC spend 3-4 months at the cabin during COVID-19. They were all able to ZOOM simultaneously to their jobs in NYC. HughesNet saved their lives and jobs!! Thank you so much!!

My HughesNet experience was of courteous professionals who were attentive to my commerce from the first call with a sales representative through to the installation technician. For a nationwide company, I was sweetly surprised at their neighborly quality. I look forward to remaining a HughesNet customer for a long time.

The young lady with whom I spoke was helpful in changing my method of monthly payment. She was also very polite and patient in taking my updated information. I have been a HughesNet customer for several years and always recommend your service to family and friends. Keep up the good works!!!

I got the help I needed. Could the call have been better? Yes. But it resulted in the same conclusion I received the help I needed. I'm not really sure what else could have been done to make it better. Online was not an option so a call had to do the job.

Very informative about the capabilities of our internet out here in a rural location. It is slow but usually steady. So now I can use the internet more effectively. There is nothing else I can say. They even explained Zoom. Now I know it won’t work out here. My sister is a teacher. It would nice to have it though.

I was pleased with the time it took to take my wi-fi off vacation hold so when I got back home the wi-fi was already on and ready form to use my computer. One call and in a few minutes it was done. No transferring me to a lot of different people as some sites do. It was fast and easy.