HughesNet Reviews

I wish I never got them. It very very slow and sometimes it stops. I wish I went was Att. This sucks. I have call them 3 times. They came out 2 times. Still sucks!!!! No good. No good. Go with att. I wish I did!!!!

This is the worst provider I have ever had or dealt with. They lied to me about their services and quality. When I tried to cancel they forced me to hire a technician. Then they promised to refund me but kept my money instead. This is a bunch of fraudulent liars who will steal your money.

Great service adviser going to try and see if service was corrected and if so was having a non service experience and called in to get it checked and updated seems to have been in a timely manner. Agent was fast helpful and informative, courteous, an asset to the service side.

Customer service was/is very helpful in resolving any questions or issues with my account. I do very much appreciate it when a knowledgeable representative is on the other end of the line! Good job! Keep it up...

The main problem we have is slow internet and especially streaming movies! Recently we had no internet connection because of weather problems at our "gateway" location. Where is our gateway location??? The tech was very helpful in finding this info out for us. Very polite and willing to help resolve the issue. How can we resolve the streaming problem??

Very understanding and helpful resolving an issue due to circumstances of covid and personal problems preventing us from getting to our winter home where our service from Hughesnet is. Was able to extend my temporary pause until we can safely travel. Thank you for your help and understanding!!!

A full month or more to use up? Billing as service reps that don’t listen and they don’t refund you even if you Explain you were overcharged from what you were promised! Bad internet and when I find one that will come to my home in the woods I will be switching immediately. We are building our own tower just to get local service out there because of this ridiculous amount we are Charged!

I'm satisfied with internet, but not with the billing. I usually don't know how much my card is being charged until the day it's due. I want to know how much my bill is, because I only keep enough on the card to pay this bill and another. So when my promotions expire, my price goes back up and I'm not prepared for the new charges.

Slow terrible service. God help you if it rains. Price not worth it. People who try to help don’t speak English. Last one didn’t know what she was doing. Real tech next day had to fix her mess. Definitely unacceptable.

Slow response both incoming and outgoing - this means that when I am downloading information or updating my devices it is slow. When I am forwarding or sending a reply it is slow. When I check email it takes forever because it is slow - that is all the word I have!

I was supposed to get a $100 Visa gift card for signing up with HughesNet about 3 months ago and I still have not received it and every time I call I get no answers to my question of where my gift card is at.

Only getting 3 upload and 1 download speed. I have renters there currently and apparently it will be worked on? Hopefully it can be fixed and I’ll change my rating to 5 stars. It also was hard to track down appropriate representative. Look forward to solving the problem! Thanks.

Updating our billing information was very easy. We just called your customer support & told them what we needed & were helped right away. It was a fast process & we received an e-mail soon after confirming our transaction. Very pleased with the service. Thank you!

Excellent focusing on my questions and learning the operation of the system. I had questions about setting up devices. It was explained that for 20 days during the first month that data was not used or counted. The Speed Test is undergoing an update to reside in the App. Should be available in early 2021.

Slow connection to Netflix, Amazon, Vudu. Have not used much data. Bill just cycled. Keep getting buffering message when trying to open a movie. Keep getting error messages when trying to connect to Amazon for movies. Keep getting beaks in movies, system says buffering.

Payment alerts say due date is on the first of the month but when I called, I was told it's on the tenth of each month. Also, when a reminder arrives that payment is due in five days the next month's statement isn't in my account for me to pay it.

Service is good with everything except for watching videos. Email and regular web browsing is acceptable but gets slow loading at times. Only reason I still have service is because nothing else is available in my rural area. Being it's 2020, seems like technology would have advanced. I had faster service 15 years ago.

The contractor that is hired by Hughesnet is not reputable. They canceled our installation order 3 times, even after we confirmed with them and Hughesnet in plenty of time. Even if you find some way to get us installed, what kind of service will they provide if there’s a problem we incur?

The agent help me with my internet issues and was very patient and kind. He listened to me patiently as I went on and on about my problems with the internet. I really appreciate the service he gave I received.

We can’t use the internet service. It’s so bad. Can’t reach Hughesnet to reach someone for help. Need service person to come out. Think my box is bad. Waited 4 hrs for a very important call. Never rang. Missed call. Not happy.

I would, LITERALLY, not wish Hughesnet internet on an enemy. I am longing even for dial-up over their service. Only had it about a month, but so abysmal, going to pay the $400 early cancellation fee. It struggled to even load webpages and pics....

Because of the economy and someone trying to steal my identity I asked for more time to pay my bill, yes they gave me 2 weeks but I'm still struggling to keep a roof and food for my kids. But I do appreciate it.

I was very pleased with the tech that came out to solve my internet problem. He was a very polite and helpful. But I was not pleased with the way HughesNet tried to back out of the agreement we made on service call. I was told that if equipment was replaced NO CHARGE. But there was a service call fee of $120.00. I ask if that fee could be reduced because I couldn't afford that much. The rep gave me a %50 discount. When I got my next bill I had been charged the full $120.00. I had to spend 40 min. on phone getting it straight and still have to wait till next bill to see if they got it straight. I have been a good customer since 2004. You people are not my only internet option anymore and if this cannot be resolved to my satisfaction I will be going to another service.

I can't believe I keep having to call and ask why my bill is higher than I was told it would be. I have terrible internet service and I am being charged more than I agreed to pay and was told I would pay. It's like highway robbery!!!

I was treated very well and appreciated when I talked with representatives. Hope you all have a very Merry Christmas and a happy New year. I am also hoping I can pay the upgrade charges or I will have to drop back.

By making withdrawals every month it is allowing hackers to access my Master card numbers. Amazon was charging me for something, $13.67 and I have done no business with Amazon.! Since Hughes is the only one with our credit card number, we feel this has to be eliminated. I'm not wanting to pay $5.00 a month for your negligence, but I don't want hackers to have this opportunity of getting my credit card number. Our phone service with ATT was much better than it is with Hughes. Consistently when I dial a number I get a busy signal. By hitting the re-dial the call goes thru. People keep telling me I am breaking up and they have a hard time understanding our conversation. There is room for improvement. Ken

The person who helped me with the billing issue was Adrian. Adrian was very professional and helpful and did resolve all my questions. He made sure I understood the steps needed to resolve the issues with my payment. My credit card used to charge the monthly bill to had been hacked. I tried to write my evaluation on the offered site, but was warned by Microsoft that that site was compromised. So here is my recommendation concerning Adrian.

I had a very good time talking to my representative. I needed to change my credit card, and found out I could get my bill through the mail. Tony was very nice, and helped me greatly. I am a very happy customer.

This cannot be happening to someone who Disabled. They are not doing me right. Come on people. Please Look At my use on the internet Please. 1 Day Used & how much. No way. Please help me!!! Hello I’m sorry to bother y’all but you know that I’m going to stop texting you all.

From the first day of installation till today I have been overcharged. I have been tortured. I have been hung up on. I have been called a liar by their people. I have had nothing but a major freaking headache. Buyers beware.

Had some billing issues and I needed help asap with the holidays, he was so quick to answer any questions, very impressed. I had and was so quick to figure out the problem and so very respectful and polite! 10/10.

The Customer Service Worker was very courteous and knowledgeable. He provided with more than I was aware of. Explained in detail what was available for me and introduced to available promotions. He valued me as a customer. Thank you for providing me with the best deal.

I loved my service with Hughesnet, but I moved away from the vacation residence and don't plan to be there enough to warrant the service. I tried to cancel the service on Oct 26, but the rep talked me into keeping it through April, promising no charge at all. Against my better judgment, I agreed. Then I found a full charge had been taken out of my checking account. I had to call back and go through the whole thing again, this time not to be talked out of cancelling the account. After this I did a live chat to see about returning the equipment, was assured that my equipment is not to be returned. I have the ref #s on all these communications. I did receive the refund, thank you. You seem to be a good and reliable company as I am a good and reliable customer, but I did have an encounter with a poor service rep who didn't follow through on what he had promised.

The lady that helped me was wonderful, she went through all the details and ways to help me understand how to deal with my wifi problems and convince me to stay on with Hughesnet another year! As she explains it's the best company to be with, thank you!

I can do a WiFi test and it shows excellent. That’s not true. I could not access my credit union account nor can I verify if payments that I may have processed, when using my WiFi. I have a WiFi booster from Hughes and I still can’t order or watch Netflix if I wanted to. You call that excellent. You also never inform people during the install that you have to pay for technical support. You tell me to contact Geek Squad. Really? If I did pay for your technical third party agreement then I’m doing all of the technical work and you're just sitting down as you guide me on the phone that gets no signal as I’m in a very rural area. So, actually you should be paying me for the work I’m doing for you. Highly disappointed.

We have had a known connectivity issue for months. It started shortly after installation. We are unable to make calls as we live in the country so we have a wifi booster. It will not work if the internet doesn't. Hughes net told us on two occasions they would send a service tech. This last occurrence we were told we would hear back within 24 hours. I advised they should just schedule a service call and email us since we can't receive calls. No reply has been received. I attempted to chat with the residential department to simply ask for an email from a supervisor in the small business department. Alexandra ** refused to reply and left me on chat. I have a job offer contingent on connectivity speed which I need expedited help with. I may lose the offer if this is not handled in the next few days.

I was treated with understanding and respect. He was very helpful and friendly. Thank you for your services. Have a very Merry???. I have to get a new computer. Have only been able to use the phone and WiFi for my I pad. Hope to get my internet too.

Essentially: Purchased two tokens because of tech support: as they couldn't verify that a token was purchased, so I ended up getting a second token one per advice. Asked for a refund for the second one, cost $30 per token, received $5 credit.

I made a one time online payment with a debit card. Because I was behind a payment they took two payments. I did not authorize two payments. I called and was told they could not refund the payment because it was owed. The next month they again deducted another unauthorized payment. When I called I was told I was on auto pay. I am not! Again I was told they couldn't refund my money because I owed it! It was not authorized and I did not request auto payment. They have caused me a lot of financial consequences because they took money off my debit card that was meant for other bills!!!

My experience with inquiry regarding my account and data usage informed me with the help from an customer rep lady in Mexico. All questions were answered and she was completely prepared with knowledge how to explain my usage also how to prevent program interruption. She understood all my questions as well offered suggestions. Following her advice I found how better use my Hughes net system while streaming programs. Thanks to her also Hughes net for having informed and knowledgeable customer reps.

Customer Service, when and if needed, has always been friendly, courteous, and helpful. It is much appreciated to have internet service provided in remote locations. It is also very helpful to be able to temporarily suspend services when you are away from home.

I call all the time about my slow internet. I was told that I could get better internet from 2:00 am till 6:00 am, but that is not true. Sometimes when I call the service improves for a few hours but then goes back to being VERY slow. Sometimes the technician just tells me that there is nothing he can do. I have been told that if I have a problem with slow internet I should direct my complaints to Youtube or Twitter.

I called twice today. The first person I talked to, I kept telling her I wanted to know if an alarm system would work with HughesNet. She proceeded to tell me to reset my modem. I kept asking her "will an alarm system work with HughesNet?" She said "since your internet is slow, you should upgrade to a bigger plan." She never answered my question. I called a second time and talked to a male and he answered my question by transferring me to Home Technical Support. I was satisfied with the 2nd and 3rd persons I talked to, but not the first one.

I wish you would inform me when our contract is up, or when I reach my data limit, so can take care of it at that time. Instead, I found out when everything was expired, (grandson was here doing virtual schooling) I was irate!!!! Also you inform me when my bill is due but not what I owe. Customer service is ok, would like to speak to someone I could understand.

Friday I tried to go online and pay my bill like I have done for some time now. I could not get payment to go through. I contacted your support line by phone. I still could not get a resolution. Just a bunch of questions about who owned account. Records should show who has paid that bill since June of 2014. The next day service was turned off.

I had to cancel service due to losing my job to COVID and needing to move across the country to move back home. I called HughesNet prior to my move to set up the cancellation date. They informed me that I would be charged a $395 fee. I pleaded with them unsuccessfully to not charge me but they did it anyway. HughesNet told me that I would receive instructions a couple of weeks after I moved regarding equipment return. When I received the instructions I was informed to return the modem which I had as well as a radio transmitter. This was the first time I heard of a radio transmitter.

Agent was very helpful was able to help me out in situation I called for. Explained and helped me understand what I could do and what he could offer to do to stay with service at that point. Respectful courteous and very professional.

I live up in the mountains and I still go fast service. Joe, my installer is a true professional. He went above and beyond to install everything perfectly and with a smile. The job he did was perfect and clean and in no time I finally had a phone and internet. The service I received was quick and professional and I would recommend Hughes Net to anyone needing internet and phone.

Living in a rural area, our 911 system is routinely compromised by an entity cutting a primary fiberoptic cable (and not available in our area) when "digging." Our association with HughesNet has allowed our communication, even when we lose power and have to go on our generator backup. In our area, independency is of a primary concern for communication when landline and other "ground" sources are comprised.

I had very good experience with Hughes Net. I have to call recently 4 times with some issue. For the first 3 times I was told that technical service will contact you within two business days but no one contacted me. Finally some caring customer service person listened to me on the 4th call and resolved my issue to the best of satisfaction.

When viewing videos, like on Youtube, video would stop for about say 1 minute to 20 minutes, then start, stop, start, stop. Would like have it fixed. When it stops, there's a thing in the middle goes around and around. If it's not fixed, I'll look for another internet provider.

I had a questions regarding why the rate was increased. CSR was helpful. He was happy to help and was accommodating. He was knowledgeable and efficient. He got me a better rate than I had before. He went above and beyond.

When I signed up for the service I paid to buy the equipment. I then found out I was being charged $10./per month for leased equipment. I never wanted lease. I bought it upfront. This issue goes back to April 2015. No one can get it fixed even though they show I paid for the modem upfront. That’s fraud.

When I call to get tech service because I grew up in the 60s my grandson who's 4 knows more than I but your techs are always pleasant and are willing to help and that is special to me since I was the cs service manager at the largest Ford dealership in NM and Chrysler Dealership which stride to be a 5 STAR rated dealership so thanks. Tim S.

I just had to have my billing day postpone my billing day just one day because payday was a day off. Plus there was not enough money in the account to cover the bill at that moment. I think there should not be a limit on how many times you can postpone the payment. Especially if you have been great paying consumer as I have been for over 10 years.

I needed to reset my main password because it appeared I was hacked. The service associate was great. Very patient with me and we were able reset and everything is working great. Very happy with Hughes Net and have recommended to friends.

I am dissatisfied that I am unable to stream internet movie/video sites. Only Youtube and they aren't always easy to get either. In Feb. of 2021, after my new customer price is gone, I will be paying $25, plus taxes, more. To tell you the truth, my internet service isn't worth almost a 1/3 more in charges. When my 2-yr. contract is over in Feb. '22, I plan to change to another service so I don't have to pay almost $640 in penalties to cancel your service. My expenses are going up and I’m sure other people's are too. We have to have service that is worth the cost.

I was satisfied with the experience through your company. The customer service gave me great service. The employee did the job well. Great job to assist me to solve my problem. Each time I have called your company I has gotten my issue resolved.

I am so pissed off we moved at the end of September. When I canceled service there was a fight over a cancellation fee several phone calls. Then I was told to send the the receiver and plug back. It took weeks to receive the box. I mailed it back. And on 12/19/2020 they took $218.60 out of my bank account. I called and they are saying I was supposed to crawl on the roof and get a radio. Omg really? I am not physically able to crawl on a roof then she said it will cost $125 to have them come out and get it. Showing me that I wasn't heard as we don't live there since the end of September. I was told my money will be put back in my account with in 24 hours. I will watch and contact my bank. My suggestion is better customer service a letter to the customer. And clear expectations thanks for ruining my day. Once again HughesNet. Yvette

The installer was professional. The service is good but not good enough to stream on Roku. But 20 gb goes quick. Good for school. Not recommended for work, gaming or streaming. But it works for my phones and kids' schoolwork. Grateful they offer service in my area. There's not even a telephone landline co that comes out here. Have both net and phone from Hughes and overall satisfied but they don't offer unlimited internet so only 4 stars.

Every time I have called for help because of unemployment and or Covid 19 restrictions. They have helped and gone above and beyond to help me. Kudos all around. I will always be a customer and will always recommend and remember their help during these trying times.

Customer service is excellent Have normal problems when cloudy or rainy but am thrilled with prices. Excellent technicians, excellent customer Service experience. Would recommend to anyone for phone and internet vs. Service I had with local phone company. MUCH CHEAPER AND MORE EFFECTIVE.

No negatives comments at this time. Everything seems to be working well. No problems so far. Fast enough that I don't have to sit and wait for something to display or download. I am very satisfied. The Installer was very good and courteous.

With pandemic going on you gave me extra time with bill. Always been courteous. Had no problems with service. Some others don't have reliable service but my service has always been working. Just hope you can keep giving deals to help save us money. Thank you for all you do.

The response is generally slow. While watching television programs consistently stop then reload. While surfing the web load times are slow. Clicking various links also load slowly. Like most, we have more than one device and the concern is when all are being used, will the network shutdown?

My ticket opened 12/7, complications since day 1. I spend my days for weeks now in an effort to correct the opened/existing/closed ticket. I MAY GET INSTALLED 12/23, CROSSING MY FINGERS. MENTAL ABUSE, NO OTHER WORDS! SPITTING NAILS AND BLOOD BOILING??? Signed, Happy Holidays, not.

Hughes Net is on par with other satellite providers. Their speed is OK. Not as fast as advertised. Cost is on par with other sat providers. Customer Service is very good. The weather is a primary factor in the quality of their product.

Representative was very cordial and took care of all my needs. She was so honest to tell me I had a credit in my account. She also was very kind to change my telephone service and to lower my internet usage. Thank you.

Always have problems accessing my email account (**) either says, "You have entered an incorrect user name or password" or there is a problem with my account. I contact customer service. The problem is fixed only to occur again when trying to access my email.

I was told when I purchased HughesNet that it was the best high speed internet. I went from wireless to running a ether cable from my router to my Dish DVR box. I am paying for a service I have never used.

The Internet has gone down after electricity being out and I called to HughesNet and was helped by very polite woman who taught me many things and help me to manage my Atlee allotment by changing my TV resolution, etc. Every time that I ever called to Hughes Net I get nothing but the best of service.

The installation man was very prompt on the time he was suppose to arrive. He worked very fast and was very knowledgeable in the installation of the internet. The dish was installed and the wiring was put in my house quickly. My family and I are very pleased with your service.

No internet connection on tv and also on Chrome books. Grandchildren can not access internet to complete distance learning. Tried twice to talk to an associate but no results as of yet. Very dissatisfied. Have no other laptop to see if they work.

I called to request email password support. I've not been able to log on to your website for my email on my home network for over a week. When you sent the follow up email, you actually sent it to my wife's email, adding insult to the fact that I can't check my own. Resolve this now or lose our business forever.

1 TV buffers every 10 minutes. The other is fine. The young man who tried to help was wonderful. I wish he spoke English better. Why can't you hire USA. Need someone to fix this today. Thank you. I am a very old woman who just wants to watch tv.

My Internet came back on. I received a message from you that the issue had been resolved and I should contact you if it was ok and cancel the order for a technician to come and fix it. I talked to your representative, Cess I think was her name. We gave her the order # but it had someone else's name. She was very patient and helped to cancel it. She was very patient and helped tremendously. She is a great asset to your company. Thank her again for the help.

I never had this issue the first year it was installed but now after a couple of years it has gotten much worse. Technician told me “well, that’s just the way it works, everything checks out” so I guess I’m stuck with it for now. Can’t wait for Starlink to get up and running and put Hughesnet out of their misery.

Albert was great, patient and professional. We were using up our GB too quick and Albert helps us with tips to save WiFi usage. He explained our future bill in great detail so we understood completely the changes being made.

It slow so I can't watch anything On Demand because I just get the circle after every minute. I don't understand why on demand doesn't work - it has to be because I have very slow internet. Also two times I've tried to send this and it says connection is lost.

The worst Experience ever! Charged me $600 to install, they used the same wiring from the previous internet company, it never worked and a week later they said dish was too close to the house, after a week of waiting tech never showed up. When I went to cancel it within their 30 day period they told me I would be charged an additional $400 cancellation fee. I was livid to say the least. Then today a few weeks after cancelling I get the monthly fee of $200 chargeed to my account. This company is the worst I have ever dealt with. DO NOT USE!!!

My experience with your customer service representative was very positive. He was so patient and helpful with my issues. I am not the most tech savvy human but he was so willing to help and my situation was resolved thanks to him. Excellent service!

Once I bought some. No difference, DIDN'T help. Then I see I have to click "use data tokens" but those are "prepaid" & agent says I can't choose when to use extra I buy. CONFUSING, STUPID LABEL. "Prepaid" tokens are what I get with my service, so I BUY, not you. I wish I COULD buy tokens and use when I want, not automatically. So those I bought before really didn't make any difference after all. Why buy them?

I called about the purchase of 15gb of tokens on a special but my account only showed 10gb purchase. The gentleman was very helpful and knowledgeable and even did other diagnostics for me. Had trouble also getting Hughes Net robo phone system to recognize my account but the gentleman I finally talked to was very helpful.

I had 3 modems go bad in 3 months and each time I had to travel 1 1/2 hrs to meet y’all. Evidently Hughes uses refurbished modems that are not of high quality nor inspected well. I dropped Hughes knowing that there are not a lot of alternative solutions. However, I would rather not have internet than have Hughes. Evidently little to no quality control when it comes to their installed products. The only thing that I experienced in a positive way was the young man that serviced my residence and he was exceptional. Can’t imagine being him and having to install less than quality products.

I Googled online services for Mackinac Island, my new home. I called HughesNet and was told that they could provide me with the type of service I needed. Installer cancelled the first day. Told me his truck had broken down. He also told me that I would need a business account (more expensive) to get the speed I wanted. He told me to cancel my order and that he would set me up with a business account. He didn't show up for the next appointment and set up a third day.

From the day of installation to today, 7 months into the mandatory 24 month contract, the system has failed to provide the promised internet service. We have yet to sit through any streaming movie or show via Netflix, Amazon Prime, or YouTube without any buffering. The temporary moments of viewing are so full of blurry pixels it makes it completely frustrating beyond measure. The leg time using the laptop makes it inoperable. Prior to installation we were told that we would be able to use up to 5 devices without buffering. We are unable to use just one device. After making several calls to gain help to improve the quality we are left in an even worse state than before... They even tried a complete new modem and yet it somehow made it even worse. Completely 100% unsatisfied.

Since installed I have had to call almost weekly to report slow or no internet. Speed checks show below 1 mgb Three service calls, still no internet. Technician on phone said it was snow in the area where it’s uploaded to satellite. I’m very disappointed in paying good hard earned money for this crappy service.

Representative was very helpful resolving my issue. She listened to my needs, helped to resolve issue and we went over equipment I sent in. I also listed, with her each piece returned. Thank you so much! If in the future I would use Hughes Net again. I would also recommend to friends and family in the future for their needs. Thanks again!!!!

First of all I lived in a rural area and barely got wifi. No wifi calling and certainly no streaming. Over 2 years. I renewed service (not many options) and was told it was such a discount that it would be the same price to increase my plan. Wrong. But what really made me angry was today. So we placed our service on hold because we moved. I was charged this month because I forgot about our hold.. We're looking for land still. That's my fault. Not mad about the charge. I called Friday 12/11/20 to cancel service because I don't know when we'll find new land to build and was talked into maybe renewing the hold. Was told that to cancel it was $295 and they would minus the $148 already charged to my account.

The customer service person was so helpful, polite and friendly. Made me feel so relieved about my problem!! I felt he really went out of his way to make sure I understood everything!!! Thank you so much for all your help!

Quick, professional, educational, and completely satisfying! My internet went down and they came quickly to fix the problem, while I was pestering the technician with trivial questions, he continued until he was satisfied he had solved and fixed the problem.

May need to cancel. Our old internet worked better. So disappointed! Was not informed well at all. The dish does not work well at all. Please contact me to try and resolve this problem. Did talk to a very nice guy on the technical helpline. He tried to help but said it just might not work where we live. Please contact me about this issue. Thank you.

My computer was running very slow, and I thought I needed to update, found out I already had high speed, he did something to increase the speed, (Steven) and then found I was not registered online, so he explained how to fix that also, he was patient with me, this was the first time I have had to call in 3 years? He even gave me a 3 month discount because of the problems and frustrations I had experienced. Thank you for the assistance.

Mr. ** was so great and patient. He did an outstanding job on helping me. I really appreciate his understanding. He did everything he was Suppose to do as far as do the system check on everything. He made sure that I got the complete service that I needed. I was so impressed with everything he did for me.

The customer service support is above normal; the wealth of knowledge is always appreciated. That being said the speed of Hughes Net is terrible. I have called mentioned several times at how unsatisfactory our internet is. I would suggest a different customer service package with faster upgrades. With the age of COVID-19 many people are having to work from home which demands faster upload and download speeds.

The customer service people at Hughes Net are friendly and helpful. They take the time to help me out when I need it. Service personnel are great! They know their business and go about it professionally. I will keep my Hughes Net service as long as I can afford to do so.

It was horrible. My technician decided to show up 3 hours early after I'd already taken a half day off from work. I totally missed him. Didn't get to discuss anything. He just said I had a tree that needed cut and that was it. Upon trying to contact HughesNet I had to go through four or five different people to explain what had happened and that that I had taken a half day off from work for nothing because your subcontractor decided he was going to set his own schedule instead of adhering to the preset schedule we had already determined.

We have no fiber where we live so we are happy to at least have satellite internet. It’s not super fast but we can get to our favorite internet sites. We wish we could use Netflix or Apple TV but the downloads are too big to bring down. Also VPN is not available with satellite. That would be nice to have when you live out in the middle of nowhere.

Everyone at HughesNet has been very nice. I would have given it 5 Stars if I did not have the BUFFERING and FREEZING. I never know when it is going to do it. I will not rent a movie, because I do not want to pay for something that I cannot watch. Otherwise I am very happy with HughesNet.

The representative went above and beyond to assist me not only in resolving the issue with my internet but also understanding why the issue occurred and how to prevent it in the future. He was knowledgeable and patient! He also advised me how to educate myself regarding the way apps run in the background and affect the performance of the internet.

First time having Hughes Net service, I was a little skeptical at first having this service, until I had problem with my internet. I called. They were prompt in transferring me to support Technicians, Victor was patient with me, very helpful, knowledgeable in helping me then he put an order to have a technician come to my home in a day he arrived and completed the order and I was very happy overall with my service with the team. Thank you Hughes Net team. Well done. I will recommend Your business with the experience I have with you and I will continue to do business with you.

Very respectful of my property and knowledgeable about their job. Because of COVID 19 they wear masks during their time in my home. They gave me the option of going wireless or using the cable, I choose the cable and they had no problem with my choice and installed the cable and made sure everything worked before they left.

Michael ** was the person who helped me when I called. The ID# for the call was **. He delivered excellent advice and help during the call. He demonstrated extreme patience and kindness while dealing with me, who knows very little about technology. I tried calling the corporate office to compliment them on their decision to hire him at ** but could never get through.

We've had HughesNet for about 8 years I think and have had very few service calls. When we needed help it was quick and very well done. We live in a valley and our service before Hughes was extremely slow and not at all dependable. We've been very pleased with HughesNet. Thank you.

Don't believe a word your told, after your units are used they throttle down so bad it is impossible to use. Of course all this applies even WITH the full units. You can not stream movies, nor surf the web, constantly buffers or simply so slow you want to throw the whole thing at a wall. If you stream lot movies or search web not the company for you.

I have been with your company for many years and you have done absolutely nothing to reduce your price during this pandemic which would help your customers. Every other company I deal with has reduced their price in some way. Shame on you! You lack good business sense. Some of my neighbors have left you already and once the word spreads others will follow.

One of the most important features of HughesNet is that in the rare event of something not running as usual, a customer will be able to have a real-live person answer his/her questions, and resolve the problem swiftly. So many other companies, today, resort to answering calls with a robot that can't seem to figure out what the problem is, let alone how to solve it. Kudos to HughesNet for respecting its customers.

Subscribe to YouTube. Streaming constant buffer. Modem at fault? Technical assistance referred to 'super support'. Response was timely. No trouble indicated. Was using Edge and Chrome. Switched to Firefox and buffering became limited but still interacts. Number of users online eating up bandwidth? Satisfied and living with intermittent problem.

I am rural. Only thing available is Hughesnet. I thought a newer-better service was available (WRONG) so after a month using the newer service, canceled my service with Hughesnet. The technician took the equipment with him. Hughesnet wanted it back from me so eventually charged my card for it. Called and explained that the technician took the equipment and within days my card was credited. Customer service goes a LONG way with me. BTW am back with Hughesnet.

We live way off the grid. Your service has been fantastic and really made a difference for us! We didn't expect the phone service to be as good as it turned out to be. We are very satisfied with your service and we feel the price is fair. Living in a place where there is no options for communication to the outside world, Hughes Net made it possible.

I had problems buffering and called to get it repaired which it was. I found out when I called there were two accounts under my telephone number. It was then discovered when I upgraded to Gen5 my old account was never closed out and I have been paying for two accounts for over a year. I was first told you could only make corrections back for two months. Another call to someone in the United States resulted in a discount in the monthly bill. All told with both offers I will still only get back about 1/2 of what I overpaid you. I was never told it was up to me to call and cancel the old account. You would think Hughes Net would see there was never any use on the old account and know it was never canceled. I feel Hughes Net needs to make this right and refund everything I have overpaid for the service I was receiving. So far I have not filled out a complaint to the FCC as I wanted to give Hughes Net another chance to do what is right.

I have called your company two times. The first time I was on the phone for an hour and 45 minutes. I thought everything was working. It was not. I called back, talk to Amber and spent another hour and a half on the phone. It still is not working. They promised to call me back on Wednesday Dec 9 at 3 o’clock and at this time nobody has called me back. This has been terrible service. I am very disappointed. I still do not have TV service. It has been over Two weeks.

Service worked much better than it has in the past several years. Price is great. Customer service is friendly. I have one problem. Sometimes I have to relatively hit connect to wifi even on days is sunny and no wind but sure why I was to connect without exaggeration 25 to 30 times in the morning but other than this is works well.

I have not been happy with the speed HughesNet consistently supplies. I have difficulty even streaming YouTube videos when I do that once in a while. I have only tried to attend a Zoom meeting once and was dropped twice during the meeting due to slow speeds. I do sometimes see your advertised speeds, but your TV commercials are very misleading showing more than one user online. Your service does not even serve one user well. Also, to get a decent amount of monthly data allowance at what you call high speed is too expensive. If I had the choice of a cable provider, actual high speed and lots of data, I would choose it but being outside the city limits I don't have much choice but to use HughesNet. I am just glad I am retired and don't have to work from home or have to attend online meetings or have to stream video. In trying to submit this form, I kept getting connection failed messages. Another indication of why I rate you low.

My data is used up in 4-5 days. I am on your most expensive plan! Then it does not matter how much $ I spend to buy an upgrade in data speed-it does not speed up very much. The wheel is always on showing weak speed.

After 1+ yrs as a customer I started having a LOT of issues. I started calling, chatting etc and finally they were resolved. The follow-up by Hughes was consistent and so far voice and internet has improved. Will wait and see if it continues.

It really sucks. I've cancelled all my programs because of slow internet. Can't watch anything. Always buffering. Planning to turn it off. Too very pissed. There is no high speed internet when it comes from Hughes Net. If there is I would like to know where it's at. I've called several times still no fix. I'm through with Hughes Net. Thank you.

We do not always have internet service when we want it. After talking with Tech Support, we learned that not only does our weather affect service but also the weather at our gateway. This past evening we seemed to have full service at the modem, we could not stream movies.

I complained about our internet speed. He said we had 10 whatever and needed to spend $10 more dollars to get 10 more. We already pay $70 for 10. These are had times. No help at all. We don't have the extra money but we never miss a payment.

Prices could be lower especially when most Americans are working from home or not working at all. Maybe consider waiving a month to 3 or offering discounted rates to loyal customers who like myself have been financially impacted by Covid.

I live in a bush village & satellite Internet service is the best option. Hughes technicians installed my receiver & the service has worked well from the start. I have recommended Hughesnet to my neighbors who also installed a dish & are likewise happy with the service.

It would be nice to know when y’all are going to increase our monthly bill & not waiting to see it the following month. Also it would be nice to the amount of the monthly bill in my email instead of having to logon to the site.

Even at its fastest it is slower than fast internet. In prime time (evenings) when watching video such as YouTube buffering can double the time to watch a video. Unfortunately when you live in an area that is not serviced by other Internet providers you don’t have much choice.

Not real happy with the service. Attempted to get Roku last week, but was told that I needed a new module or something and that piece of equipment would require me to sign another 2 year contract, which I will not do! I have been a loyal customer for 07/19/2014. I have been a loyal customer with other service related companies like yours and if and when I ever want to make a change, I can go month to month and do not need to sign another new contract!! This is not the way to award your loyal customers!!

The representative was very understanding and willing to resolve the issue quickly and efficiently. I am very satisfied with the resolution. I don't think I need 40 more words to describe the resolution of my concern. That contradicts my statement that the representative was quick to respond and quick to present a solution that I accepted readily. I would recommend HughesNet to my friends.

I felt like my problem was handled easily and efficiently. I like to deal with a pleasant person who doesn't try to rush you off the phone. That is what happened. Very pleasant experience. I would recommend Hughes to my friends. Thanks.

We have had a consistent signal with HughesNet with no problems. It was difficult to find a company that was reliable in our rural area. We have been with Hughes Net for several years now. It has been a safety issue and we appreciate having a reliable internet service.

When I called Hughes I had several questions about usage regarding a Zoom meeting. They answered my questions and said they would give me 2 gigabytes so that it wouldn’t interfere with my monthly usage. I was very happy and satisfied with this outcome. Thank you.

The call I made to schedule the tech was taken care of very quickly and expertly. The person talked to was very helpful. The person was polite and very knowledgeable. Tech was on time, was wearing a mask and gloves, did what needed to be done quickly and everything now works perfect.

Excellent customer service and I love that it could all be done remotely. I have health problems with toxins (synthetic fragrance (ie dryer sheets, laundry/toiletry products and tobacco smoke) so doing this remotely preserves my health. In the past I had to wait for a tech to come out to fix problems. Remotely this was fixed in less than an hour. :)

The people that I spoke with were knowledgeable, friendly and quite a delight to deal with. The phone tree system dropped me at least 4 times, and if sending an email, I generally had to send 2 or 3 because there is a 200 (or so) character limit. When dropped, there was not always a disconnect, so I was left 'on hold' on a dead line. My experience in trying to get specific information concerning an upgrade to my plan took almost 90 minutes, start to finish, because of all the dropped calls.

Very patient and helpful. Took time to access the problem and came up with a feasible solution. I had been having issues with my billing from the time that I received the service, but in speaking with the representative, he assured me that the issue would be re5.

My only complaint is I don't get my disability check until the 3rd of the month- all my other bills have allowed me to pay on the 4th, as my check is small & I barely make it last the month, but I have no other choice here 90 miles from town.

I chatted about having my bill put off and the agent said they had it put off till the 25th yet it come out of my acct on the 8th which was reg due date which cause problems with my bank and took money I was gonna use for my small kids Christmas. I ask before ending chat if for sure nothing was coming out till 25th. They said that is correct but yet still done it. Then when I wrote about this they said nothing could.be done or refunded cause that was my due date. So they couldn't help it. So why would I be guaranteed nothing would come out or even ask for extension if they was just gonna take out even earlier than due date of bill which was 18th.

Our speed and data is low for the monthly cost of it. Don't want to pay more so we are looking for other resources. Rural service needs to be more competitive for medium income customers. No fiber optics available to us in the hills of WI.

I called tech and tried to get the reason why my internet is always buffering all the time. I live in the country and don't have any interference with my dish. I was wondering if the institution was not done right or needs adjustments. It's not what I want. Please let me know if you can help me with this. Thanks.

Was great the lady answered all of our questions and was very helpful. Would recommend to a friend or family member for the services. It’s a fair price for the options you can pick from. Great job guys keep it up.

Service is as promised. However when sign-up first occurred the associate made no mention that price was a promotion. In fact I questioned if the price was for length of contract and was told "yes". Sadly discovered that this was not true. Options are limited in our area however already looking for alternative once contract is over. Do not recommend the company based on their failure to communicate truthfully. Company is not willing to compromise or assist in lowering costs. Service is very good and what was promised. However the misleading promotion offers is worthy of saying "buyer beware" and find other alternative if possible.

Signed up for high speed internet and phone service. Could not even get on Netflix. I was charged extra every time DirectTV used the internet. Tried to get help and was told someone would call in the evening. No one ever did. Called in May to cancel and was told I would have to pay $400. I said no way am I paying that to cancel crappy service. They are still trying to charge me for service even though I have contacted them several times to cancel.

Bridget's compassion for me and the issues that I have experienced since signing on the service were extraordinary. She used every option at the disposal to make things right and was so patient with me. She was able to fix (I hope) my problems and made my account whole. The fact that she wanted to call back in 2 days to double check things are still good is amazing. Bridget is a wonderful example of what customer service truly is. A star for your company and thank you for having her there.

I am getting less than 1 Mb throughout, and despite several attempts to contact support for help, have still not been assisted properly. I have been left on chat, and on hold with agents just disappearing. I paid for the equipment upfront, and am on a two year contract I wish very much I had never signed up for! Poor service and even worse support!

Your service is really bad. My television nor computer worked at all and thats I had to cancel my services and don't feel like I owe nothing but my bill for the month I had the service not what's in the contract.

I did not get my problems solved and I kept getting disconnected. Very disappointed and frustrated. I pay A LOT of money for this service and it is letting me down. I would really like for this to be FIXED. It has been like this for 2 months. I finally got aggravated and called after trying to resolve it myself.

My wife and I moved December of 2019 to our retirement home in a beautiful remote location in Northern Michigan. Our only real option was HughesNet that was packaged with Dish Network. We currently pay around $72 a month for 20gb of data streaming. For the last three months or more, we've had to purchase "tokens" of data that runs about $3 per gb or 25gb for $75. Two per month. So, $72 plus $150, or about $225 per month. Outrageous! Now the service from them is pitiful. They boast 25mb per second download speeds and I've used a couple third-party data tracking programs and average less than 5mb per second. If you run out of data, the system "doesn't" reduce download speed, it just stops and gives error messages when trying to access a website. Again, pitiful.

Had service since 3 3 20, have had nothing but problems with it due to the dish being installed improperly from the beginning, tried to resolve, and reach a compromise, but all that was received was one month of Free service.

We’ve been in our cabin a little over seven weeks and from the very first day we of install we’ve never been able to connect and watch television or satellite TV. Calls get dropped. We have multiple times called customer service and I’ve been given the runaround, we speak from people overseas. There seems to be a lack of communication. They canceled Installation dates And calls have been dropped numerous times after waiting for what seems like 30+ minutes, sometimes longer. This company is impossible to work with. We have no options as they are the only Internet provider out here. Pretty lame all around.. Oh did I mention we’ve already paid for service for two months and all the upfront cost.

This company charges outrageous prices for absolute crappy service. Not to mention they are the only internet service company that supposedly service this rural area. In my search for this service, even the top 5 companies in South West Louisiana does not provide internet service, especially AT&T all of which suggests the use of Hughes. Less than 25% of calls are realized on your cell phone no matter your cell phone provider... Spotty conversation, google duo, FaceTime is a no show... Lock you into a contract for 2 years or pay an inordinate amount to get out... Seems to be a subsidiary of the big 5.

The system was slow, understanding the reps was impossible. Their English is poor. Lost service on 11-25 2020. Got no help till 12-02 2020. Also my monthly bill has jumped from 72.68 to 99.59 in Sept, 124.59 Oct, Nov.? Why I can not pay these increases in your service. Have a English speaking rep contact me A.S.A.P. Thank you. **.

They advertise as high-speed internet service, but it is anything but. I can't stream anything because it is constantly refreshing so everything I watch is interrupted and makes for unpleasant and frustrating viewing. On top of that, they have recently increased monthly charge to +$80. Totally unacceptable! But you know what I don't have any other service options in my area.