Godaddy.com Reviews

Last month, I called GoDaddy to buy 1 year of website hosting. I told them I wanted website hosting that was optimized for Wordpress. The salesman sold me Linux hosting. He did not offer me the "Deluxe Wordpress Hosting" plan they offer. I found out 34 days later that the Godaddy salesman sold me the wrong hosting plan. I immediately called them to be asked to switched to the correct plan, which is EXACTLY the same price as the inappropriate plan they sold me. They refused to switch me to the proper hosting plan and they also refused to offer me a refund because I called 34 days after the purchase and I was supposed to call within 30 days. So now I am stuck for almost 3 years with a hosting plan my website developer does not want to work with. This is highly unethical behavior on the part of GoDaddy. Avoid dealing with GoDaddy at all costs. This company is going downhill rapidly. This is the second time I have been ripped off by GoDaddy.

Two years ago, they screw 16,000 emails - they disappeared. This year, I made sure they assured me that my site was safe w/ a backup. App 2 weeks before my site expired I paid to renew. Today, I realize that I had NO website. It was all wiped out, except for the main photo and my name. The "expert" tech told me that the ThemeLove was to be renewed and that it had nothing to do with them.

DO NOT HOST WITH GODADDY. Godaddy is a bunch of shady ** that will charge you more than what you paid if you tried to cancel. First, if you plan on using their email servers DON'T BOTHER. GODADDY'S EMAIL SERVERS HAVE BEEN BLOCKED BY ALMOST EVERY COMPANY FOR SPAMMING. When you complain to Godaddy about this, they are like "so what you paid just $12" for the hosting. If you Google the problem with blocked email servers, you'll see complaint after complaint after complaint. Cheap hosting yeah, but they want to steal your money and keep you with a worthless account. Paid $12 for an email server and that's it. Website just to send and receive emails. Couldn't do that because this SOBs spam everybody and everything in sight. So when you go to cancel within your rights, 30 days. They want to charge you a ridiculous undisclosed price of $14.99 saying that that's what it costs them to register the domain.

I wanted to purchase a domain so I went to Google - learned Google does not own domains. They sell them third party so I went with GoDaddy through Google (by recommendation of a classmate). I built my site through G Suite sites and the nice Google rep walked me through to set it up to supposedly start populating - which, to date it has not populated. I have to wait for this to begin marketing and I'm on a week and still nothing. In the interim I have had several conversations with GoDaddy - nice people but their product simply doesn't work. If I wanted a free site to populate I wouldn't of gone this route. Very Frustrated and will never use them again.

My website was unavailable for access by anyone for three months. I only now became aware of the situation. I called GoDaddy customer service. Someone on their staff had re-entered an old e-mail address of mine. They also had my correct e-mail address, however, notices about my account were being sent to my old e-mail address to which I no longer had access. Everything was corrected today, but GoDaddy refused to give me credit for the three months that my site was unavailable. Instead, they blamed me and said I must have entered the information incorrectly! No way would I enter an e-mail address on my account that was inactive for more than two years. Worst customer service ever. Will definitely not renew when my contract is up.

I had terrible, terrible experience with GoDaddy.com. Don't ever sign up for AutoPay. They will increase the bill every year and take advantage of the auto payment. When I realized I paid extra for something I didn't even need and called the customer service. They told me that it was pass the 30 day refund window and they are very strict about their policy. That is just ridiculous!

If you don't renew your account, they will completely delete everything that you've worked hard to create. I created a GoDaddy account a few years back, I could no longer afford to pay for a domain, but thought it would convert to a free account like other websites offer. I received emails they were going to sell the domain name which I was fine with. However, they not only deleted the domain but the entire website and all the work that I had put into creating it. Not only that. Everything, that had my business name on it via the web world before I used GoDaddy is gone as well, including any google searches. I would never recommend anyone using this site for a website or to manage their domain. Their only interest is how to make "MONEY" off consumers! They could care less about your hard work.

I have my hosting of all my domains with Godaddy. I reached my file limit. I contacted Godaddy several times to assist me, not being a tech person, what I can do to solve the problem. Tell me where these files are and which category of files is causing the problem. After 3-4 calls at different times and only yesterday I received guidance regarding the problem. Every time telling me their job was not that of a Web Developer. I did not ask them to do the job of a Web Developer - I was asking for guidance on how to solve the problem. The arrogance is what upsets me calling Godaddy. Every time I am on the phone you have to explain the same problem. Also every time I call +1 480 505 8877 it is at my cost - when holding the line, it is at my cost. Godaddy consultants attitude is bad. Where is the days where the customer is #1?

It is cheap enough for hosting, but their customer service is not very good. I am the webmaster for three company that use GoDaddy hosting and they seem to have problems that should not happen.

I need to write about what I'm going thru with these guys to keep other people from spending time in this services. THE MANAGED SUPPORT ACTUALLY IS A GUY TRYING TO SELL YOU FULLY MANAGED SUPPORT. On service compare when you purchase their dedicated scam they didnt state what includes each plan so be warned actually with managed support. You'll end doing everything yourself.

This company makes money off of scamming people. They charged an expired credit card with no prior notice, authorization or confirmation. When I called to deal with this issue, the customer service representatives were unwilling to help or refund the unauthorized $45 charge. I would have been a continued and future customer had they offered to help but their interest in not in helping customers, but in stealing money. DO NOT USE THIS COMPANY. I warn you - they will try to steal your money! I am very careful to always check accounts and credit cards. Anytime I have ever had an issue to a company, they have been willing and happy to help me. That is how you run a successful business. GoDaddy has no interest in serving customers. They want your money now and do not care about your future business. I will never be doing business with them again.

It serves a purpose that many can relate to, and offer the service at a very reasonable price. It teaches the user to design and implement their ideas. The user can make changes, alter ideas and learn at the same time.

Godaddy.com charging me with auto-renewals after I CANCEL. Godaddy.com has tricked me multiple times stating they removed auto-renewal on my account after I called in twice! Usually the auto-renewal is set for 2 or 3 years down the road, so you won't notice until you see a payment receipt. I called in 2 times to cancel (and confirmed by customer service) in a 5 year span. It never sticks! There's always another auto-renew notice after. I asked to terminate my account on the phone a couple years ago, but I'm still getting billed! WTH. I filed a complaint with Paypal, Godaddy and now I'm going to BBB.org.

As I mentioned in my review, the manager never called me back. However, on Friday 4/7/2017, I received 3 emails saying I was getting refunds for the 3 years. Sure enough, I checked the credit card and found 3 refunds on my account. It was 100% of the first 2 years and about 95% of the first year. So, I never got a call back but GoDaddy did the right thing in the end.

Recently I purchased a domain from GoDaddy and at the time of purchase they gave a free web builder free for 1 month but it didn't work. I called to their customer support quite a lot of times but their response is so weird and unprofessional. Their rep are replying very rudely and not at all bothering about my concern. And their IVR flow is also sooo pathetic that after connecting very difficultly passing all the options, it will get disconnected. Sometimes their reps are disconnecting the call after hearing to the issue. Very bad experience.

Our experience with GoDaddy has been terrible. I will give one example, but my last statement reflects many specific experiences. On their recommendation, we transferred a website that was hosting by them to a "greater and better" hosting plan because it was to be faster. We had three weeks of nightmares with the website being down because the new hosting plan would not accept the old website design. It took over three weeks for someone at GoDaddy to confirm that and then we had to return the old website to the older hosting plan. You can not trust anything that a person tells you. The next time you call you get a different story that negates anything that you were told previously.

I want to buy a domain from Godaddy.com. I go to Godaddy.com but the domain name I want is sold out. The website give me chance to buy it. I think I paid 7000 for the domain but they sold me a DOMAIN BUY SERVICE. Now I have to bid for this domain. Which is not affordable. The domain buy service is not refundable which means 7000 I invested is fully wasted. Company make 7000 without doing anything. This is called business strategy.

Please advise me on a good hosting website I can use. Godaddy is losing my valuable domains left and right and they have been charging me $80 more than 7 time to regain my lost domain. I kept changing my email so they would email me with warnings, but they never send me warning emails, they just send me emails about my account being deleted and that I must pay $80 to get it back.

I have often told people that work there that I would hire them to work for me in a New York minute! They are courteous, knowledgeable, professional, helpful, caring and a lot of fun to speak with. They "listen" and don't assume anything. They educate you so you don't go at anything blindly. And they don't let you off the phone until your problem, need or request is completely fulfilled. In today's computer world it really nice to have a "Human Experience". Other companies' customer service would do well by following the customer service at GoDaddy!

GoGaddy is an actual crime ring. I have been an investigator for 31 years and can tell you they are trained to rip people off and do exactly the OPPOSITE of what you tell them. Here is several examples (facts). I spoke to a man this morning who was telling me I was paying way too much money and if I consolidated I could save thousands with GoDaddy. Lie #1. I then contacted GoDaddy a second time and spoke to Devin who advised me about my interests in their e-commerce product. I was advised that I would get a discount if I signed up right away and could not use a discount they send me via email everyday. I also inquired about the auto-renew for my domains and told them I was getting rid of much more after deleting about 40 others to date. He told me to check off on the auto-renew on the domain page and that would solve the problem.

It comes down to customer service. There's always a live person to talk to and when they say they will call back, they do. This goes for all their departments.

Because the website I built with their application wasn't working properly (I couldn't even share the page into FB) I called. I had to call 2 days. On Saturday they had me waiting for over one hour. On Monday I finally got someone. The rep could not be less professional. He ended up telling me their free builder was just a trial and they were still testing it so I shouldn't expect it to work but of course, if I wanted to upgrade (that means paying $$). Rather than offering me a solution. He sounded tiresome and like he couldn't care less, clearly he was just trying to get rid of yet another dissatisfied customer.

Because of their billing system, and the inability to use a backup form of payment that I uploaded, they literally deleted my website and all of its content over 3 years, for the non-payment of $9 from my monthly fee. No phone call, no letter, no nothing excepts emails which I found after the fact because I get so much spam and marketing junk from them. Now I have to start my entire website over again. 100+ articles, interviews, etc.. One thing is for sure - I won't be using them any longer.

I paid $2688 in advance for web design, had a consultation (on the same day) and given a 10 working day deadline for our goals. On the DAY AFTER deadline day, (and after 20 minutes on hold within the design department), I learned no work or development was completed on the design of the site, at all! Furthermore, after admitting they dropped the ball, GoDaddy wanted to charge me a cancellation fee to cancel and move forward. I am beside myself! I have done a considerable amount of business (hosting, domains, etc...) with GoDaddy, for many years now. Unfortunately, this was a terrible experience on every level, and I will be using alternatives/competitors moving forward. Justin (with the Professional Web Services department of GoDaddy) was the lead designer on my project. Extremely disappointed!

We hired GoDaddy to clean an infected web page. The techs were never able to do the job and after numerous of complaints in writing and phone calls, we hired a third party to have the problem solved. GoDaddy refused to issue a refund, as it is their policy not to refund service work even when it was poorly or not performed to standard. We have been a very good client for the last 10 years and will now transfer and close our accounts!

I received 2 bills/autopay on Visa since I did not renew the URL & web builder for $10.79. I spoke with a techie-type to discuss the URL and apparently they do not communicate with the billing folks. I did NOT renew and previously had set the account NOT to auto-renew. Maybe you have to re-designate that every single year, but that would be ridiculous. I called 3/9/17 to ask why I'm still being billed by Godaddy on my Visa. I got some customer support chick who says "It's your responsibility to manage your account". Well, it's also my responsibility to manage my Visa! I asked for it to be cancelled again and she says "I have no record you've cancelled this before." I asked for a supervisor, and was blown off for an unreasonable time frame. I hung up.

I bought 3 domains and found them still available on other sites. I asked their online chat and he asked for my account no. and PIN so he could check. Then replied telling me I had spelled my domain names wrong. I logged in and checked my account with them and the spelling of the domains I had bought from them had been changed. TOTALLY RIPPED OFF. STAY AWAY.

I am researching how to obtain class action status for all the people here, including myself. Took my money, registered my domain and I set up my page. Within hours I was receiving numerous calls from AZ, Indiana and other states, all people seeking to sell me website services and search engine access. It did not stop. I go online and in a chat complain to them telling them, stop the calls, I merely want my webpage hosted without nuisance calls, harassment etc... They would not give me an Email Address so I could put it in writing without talking to some disinterested idiot on the phone. Yesterday I receive an email telling me I need to "verify" my account and they have suspended my account, website... Or in other words, they punished me for not answering the phone.

Our web domain expired because of a catastrophic illness by our web manager - we spoke with them multiple times with minimal assistance - was told we were signed up so we were the first in line and we were led to believe it wouldn't go to public auction - it did and we were outbid. Poor, poor customer service and can only think inside the little boxes their brains are kept in. Will never use Godaddy again and want to warn others they are not there to truly help you.

2-21-2017, After I register domain that they advertised $0.99 + 7.99 privacy + $0.18 tax = $9.16, but they charged me $20.16, they add up $11.00 without reason! Keep away from this big scammer, Godaddy not like before that we think. I talked to customer service his names **, he was so angry and speak louder when he communicated with me. He also said, why I don't stop click in and call them before I agreed purchased it! I believed many people got this trap like me, and he said this charged can not be return. If I want to cancel this domain I must wait for 90 days. KEEP AWAY FROM IT, it IS DADY SCAM. Please go there and try to register then you will the problems, just like he SAID stop it and don't click next. This is NEW scam.

Godaddy should face a class action lawsuit for selling the personal information of its customers. I have been a customer of GoDaddy for several years and during that time I have seen a deterioration in their services and I have witnessed GoDaddy partake in highly questionable, unethical business practices. My trust level now with GoDaddy is at an all time low and I will be moving ALL of my services to another provider. I am of the opinion now that Godaddy is a very unethical, unscrupulous company ran by very ruthless, morally deficient people. I would suggest to members of the public reading these reviews that you would be better off avoiding GoDaddy entirely.

Unethical and manipulative is the only way to describe this. They monopolize domains and I have reason to believe they bid on their own domains to raise your prices, charge you to monitor the domains you want and don't do much monitoring at all. I did receive a 25 dollar refund for their so called domain monitoring service. With all this said, this type of service that borderline holds peoples licensed business names hostage, so to speak, should be outlawed by some legislative action in the form of a consumer protection act.

For security reasons, we do not wish to have our checking account information in anyone's database. Our organization has website hosting services through GoDaddy.com. Our organization cut us check for our annual subscription fees to GoDaddy and I contacted them to obtain an address where to send the check. I was told both via chat service and through Kevin in their billing department that they do not accept checks. They refused to provide an address where to send the payment. When I asked the rep if that meant they were prepared for me to take our business elsewhere, they said I was "free to exercise that option." He refused to allow me to speak with a supervisor.

I have purchased one of their two products 09/01 that costs 12 pounds & 0 pound. One year later, they auto-renewed it without sending me a transaction receipt with the amount of 309 euros. First, I was unaware of the purchase; secondly, auto-renewal without any notification to consumers near dates of transaction is unacceptable. I have never use the two products before.

Live domain help -- I purchased a lot of products a while ago but never used them because was not too savvy on how to use them. It came time to renew them and I called to discuss the why I needed them, and the agent walked me through all of my products VERY PATIENTLY and helped me keep only the ones that would REALLY help me optimize my goals. He saved me a lot of money and explained the value of each product he felt I could use and identified the ones I didn't need. He also showed me a trick on how to renew for a fraction of what I would have paid had I not reached out to him. VERY happy and grateful he listened to my needs and was patient with this 62 year old lady that didn't have a clue.

Worst domain host on the entire Web. They sell you a website, then cancel without notice and sell domain name to another subscriber. $80.00 renewal fee to get it back. Pack of thieves. They did it with my previous site, cancelled it without notice and sold it to the highest bidder. Would NEVER use this outfit to handle my website. PERIOD.

Godaddy was a HUGE MISTAKE! I have been cheated by them and today was the last draw for me. I have had a few issues with my hosting account and various domains and when it came time for tech support help, they tried to sell me $300 programs to help me. When those fell through and I had to call them back, another tech support showed me how to resolve the issue on my own and reimbursed me money. I have had these issues too many times where one person tells me one thing the next tells me another and tries to clean up their mess and it all just costs me more money at the end of the day. I was absolutely cheated, feel completely ripped off and want EVERYONE to know go with BLUEHOST! Godaddy will cheat you!

They just told me that over a million people are calling in and complaining about the problem with the emails that started 12 hours ago. The guy was rude and unapologetic about the product that I am paying for. He didn't let me know they were working on it. He just said, "WE KNOW!" And stayed silent - pretty passive aggressive if you ask me. I can't reply to my emails or even access the link they sent me about "HOW DID WE DO TODAY"... Well they sucked today and always has. They blame other things for their awful product... They are affecting my business and I can't do this anymore. BEWARE. DON'T GET SUCKERED INTO THE CRAPPY PRODUCT.

I have been trying to get a refund from GoDaddy after my auto-renewal was turned off. It turns out it wasn't switched off at all even though a colleague on the phone told me it was and according to their policy it's out of time for refund? So what I gather is if you call them to do a request there is a small chance of it being carried out. If they do not do it you will be charged even if it is their fault. I spent over an hour on web chat and they kept making excuses. Please avoid! They are very slow getting changes made to your account as well.

Godaddy charged $1,859.87 in advance for web development services for my e-commerce site, which involved a product catalog of printer supplies, including images for each product. Godaddy web development team admitted that their software was incapable of uploading the images to the website and therefore the project was abandoned. I immediately engaged with another provider, BigCommerce, who had no difficulty whatsoever uploading the images and completed the launch of the site in short order. Additionally, this service was provided for free, as part of the monthly service charge of $29.99!!! Godaddy refuses to refund the $1,859.87 charged, or any part thereof. I intend to pursue this to the fullest extent of the law.

Their website can be cumbersome to use. I have not used their design tools. Overall just as a service provider, they have been good. They seem a little on the expensive side, but I have not used other services, so I do not really know. They are very quick to sign you up for automatic payments and then slip little charges you didn't know about on your credit card. One of my clients is a vet office, and they were surprised that some charges showed up on their credit card they did not request, when we specifically requested for them NOT to save the credit card info. The website page to delete the credit card info was cumbersome and had verbiage that made it sound like you would lose your service if you did delete the credit card, which was not the case.

On Nov 29, 2016 I was charged $2649.90 to start building a professional website. On Dec 14, 2016 I received an email with a link to preview the initial website build… asking to review and submit changes. Changes would be complete in 7 business days. Since Dec 14, 2016 and Jan 25, 2017, I've called GoDaddy 10 times to discuss the status of the website build, sent several screenshots of what changes were to be made and spoke with 10 different people in the website build group. All the people stated at the time of my phone calls said they’d look into why the revisions/changes weren’t happening… All verbally promised that in 2 to 3 business days or by such and such a date, I'd have a chance to review the changes. Another preview did materialize, but several changes hadn't been made… So additional phone calls were made.

Tried finding out some info about an account. Got nowhere with the first person who seemed to enjoy listening to themselves more than anything else. Called back to try again and automatically asked to speak with a manager... Talk about giving someone the 3rd degree just to speak with someone. Why GoDaddy finds it necessary to waste peoples' time is a mystery. Why anyone would use this company is a bigger mystery.

I have been with Godaddy since February 2006 and starting 3 maybe 4 years ago I have seen the company and their services decline year after year. From the wait times on the phone to the unhelpful customer service reps when my sites and client sites are with issues. Every time I have an issue (which is almost monthly if not every couple weeks) I am always the one that figures the problem out but only after spending hours and overnights working on it for my clients. I have to figure it out because Godaddy always puts the blame on the Wordpress Platform or an email account or software they sell (Office 365) but do not support if an issue. Basically every call I place to Godaddy is a waste of my time, but I have to call because I am in hopes they will assist me this one time with the problem and actually fix it rather than waste my time.

I think it is ridiculous that you people sell my personal information to third party companies. Now that I have your attention, I have created a domain about a week ago and within that week, I have received HUNDREDS of phone calls and emails from spam. They are all trying to sell you website builder and domains EVEN THOUGH you bought yours through GoDaddy. It is not appreciated. If I had known this I would have picked a better company to do business with!!!

Auto renewal done for 2017 even though I cancelled on time per my computer. Daily contact with GoDaddy regarding refund. Given excuses by them. Show no cancellation & why they cannot refund. Tried everything they said to do & nothing. GoDaddy says they can't do anything. Tech support says it is a glitch & should be fixed today. Still same problem. 2 different customer service reps say nothing they can do as I set up 2 step verification & have to wait. GoDaddy gives no choice in 2-step & nowhere does it say you have to wait 72 hours to do any changes. GoDaddy is giving one excuse after another as to why they cannot refund as I requested within 72 hours of my renewal. WOULD NEVER RECOMMEND THIS SITE TO ANYONE.

I am comparing them to my prior web-host, mydomain.com. I left that company due to an arbitrary decision to change its web-design platform which required me to totally redesign five websites. Godaddy also later changed its web-design platform, but at least provided ample time and assistance in doing so. Its design is very easy to use for those with some computer savvy; I suspect it may be more difficult for the novice.

Several years ago I used GoDaddy to purchase an SSL certificate. They were pretty inexpensive and the certificate worked fine. I didn't think much of it for a few years, but starting last week I started receiving SPAM emails that were being sent to the email address I registered with GoDaddy with. I use a different email so I can track this type of thing, and without a doubt, the SPAM was being sent to an email address only known to GoDaddy and nobody else on this planet. Either they were hacked, or they were selling my email address. In either case that was it. I called to complain, but their customer service rep didn't have a clue. This was it. Never again.

Monday Jan 15th, I called Godaddy at 7:09pm only to get a message saying a 24 minute delay and I could have them call me back when an agent was available. At 7:37pm they called back and I thought that worked well. A computer asked if I was ready to talk & I replied Yes. Then the wait started, the music started and I stared at the timer on my cell phone... 4 minutes, 6 minutes, 8 minutes, 10 minutes, 12 minutes and getting steamed, some 12 minutes and about 30 seconds and a guy says "may I help you?" I said "yes let me talk to a manager." Finally getting him to get one for me.

Very disorganized company. I used them to build a sales website. I paid a lot of money and they don't build it for you. They just give you a template. After much time as customer support takes forever with them I finally got the site up. They won't let you use your own keywords and you have to use their suggested keywords, which weren't relative to my site. Everything about them is awful. I feel robbed of my time and money. They won't do refunds. Do not use this company.

Last month our business site hosted on GoDaddy crashed. During conversations on fixing it, I agreed to pay for another year of hosting for $146 (I still had about a week left on account). After approximately a week of back and forth on crashed website, and techs telling me it was fixed, when it was not -- I decided to cancel hosting with GoDaddy and switch to Weebly. I called and cancelled my hosting account (no problem). I then started the process of moving my domain name. It went fairly well. Then the credit card bill... due to "domain name transfer request falling outside of the 5 day window" GoDaddy charged me $27 for the next year of domain name with them. I was a happy customer of GoDaddy for at least a decade -- but due to this experience, I will not recommend GoDaddy to anyone.

I'm just the little guy. Godaddy always treated me right in the past. Proof you can trust what I say? I am logged in to ConsumerAffairs through a long time established Facebook account and srsos.com/org are among my websites that were with Godaddy for years until the new ownership forced me away. Absolutely RUDE new customer service and changing of terms of service, rates mid-billing cycle.

I had a very strange experience with GoDaddy today. It is time for my website renewal, so I call GoDaddy to ask for any special rates or discounts. A rep named Shawn made it seem like he was giving me a deal, which I later found out was just deception and a scheme to get me to pay. Once I found this out I immediately called GoDaddy to dispute this type of fraud customer service. A rep named Kiersten answered and we kind of got into it. No help. So I called back and got a rep named Thomas. I asked to speak directly to a supervisor but was told that the department didn't have one. I found this hard to believe. I explained the situation to the rep who assured me about the discount policy and to notate my account when my next renewal came about that I'd experienced this inconvenience. Now, after having PAID for a renewal, my Cpanel is down. I can't work on my site. Customer service line is taking forever. My email accounts have been deleted.

I closed a business of 7 years after welcoming our first baby boy. I contacted Godaddy.com over a year ago to make certain no automatic charges would occur on my visa business card after closing down my site. It's been over a year since I closed my website and have not had any access to webmail and the site is down. After selling off equipment I finally close down my visa business card, line of credit. I pay it off, which takes about 24-48 hours to finalize the closing process.

GoDaddy sent an email to an inaccessible old email address then cut off our service. Two weeks of multiple emails, phone calls, and submitting documentation (such as incorporation documents and driver's license) and they still haven't responded going on the fourth day. This company acts like this is a problem they have never encountered before, are not proactive at all in helping, and seem much more interested in up-selling and being defensive about their lack of responsiveness. The message to me is clear "we really don't care about your problem".

Customer Service is appalling. Their attitude is "screw the consumer" in every case. Example, I purchased 4 websites for 2 years. They renewed with NO authorization from me. Then told me there was NO recourse after 5 days. Even though I didn't even know they charged me for 3 weeks.

BUYER BEWARE - Godaddy will NOT refund or prorate your service if you are unhappy, not even if you are unsatisfied with the product. Yes, Godaddy is cheaper but their newsletter deliverability rating is lower. My newsletters ended up in my friends' junk mails (even friends who I exchange email with regularly). I sent newsletters out of both MailChimp and Godaddy.

I spent over 1800 for a custom designed e-commerce website from GoDaddy. After 2 months' worth of going back and forth to try and get them to create BASIC things for example: what text or pictures should be in the front page. I requested a refund. They say I am not eligible for a refund. Here is their return policy "Professional Web Design Services. Web Services: 30% cancellation fee when in progress, non-refundable once complete." This project was NOT completed. I did NOT sign off on it or give my verbal agreement.

I have two sites that I've had for over year. I'd google each site just to see if they were up on Google.com. One was on Google.com... My other site didn't exist if you just type the title. If I typed in the ENTIRE site name (with .com at the end), there would be a link on Google.com that displayed my real name... which I never annotated on godaddy.com (other than my credit card information) in the first place. My author name was only used on my godaddy.com platform. Why would godaddy.com allow for my credit card information (w / my real name) be displayed anywhere on Google? Please share your experience if you have had the same issue. Thanks!

They overpromise, overcharge and don't deliver. I showed them what I wanted from BlueHost and gave GoDaddy a chance to compete for my business. They showed a package that had the same features at a lower price. It turns out that they didn't include as many free email accounts as BlueHost at the promised price. Performance of the website was terrible. They told me to switch from "Managed Wordpress" to "Cpanel". I did so. Without telling me, they billed me for the switch. Performance was still terrible. I had to spend more money to increase capacity.

I'm a Voice over Guy for commercials, narrations, promos for radio and TV stations. I worked with GoDaddy ten years ago to build a website and included audio demos of my work for prospective clients. Over the years I've had people tell me they couldn't hear my demos when they clicked on them. I've called several times over the years asking what could be done about it. I've been assured that your tech folks would fit the problem. The last call was August 10, 2015. The advisor told me he had a team that would see the problem was fixed. I assumed it was. I've had a few more calls recently from prospective clients saying they couldn't hear the demos. And I am about to ask tech support for help in uploading new demos I have just completed.

48 hrs of fiasco with Godaddy trying to cancel an order within 3 hrs of purchase - by email and phone. Some of their CS staff are dead-pan unhelpful, passive aggressive and need retraining. After multiple emails and calls where they insisted that they could not cancel my order or refund my payment without my sending them my personal data. I emailed again today, copied to director of customer services and Nominet. Immediate response... 'order cancelled'! I wish I had done some research before purchase. First thing tomorrow I will be asking our consultant to move our website/emails to a different firm.

Godaddy is cheating the clients. I bought a domain with email marketing service. After setting up the website when we tried to configure email accounts we realized that they do not give email facility. When I buy a domain any other service provider would give the email facility. When I bought email marketing service, they should not have given that if the email facility is not available. There is no email address or active chat service available to complain. Chat service is always offline. Only a Singapore contact number is given to contact and when contacted them, the automatic answering service request various confirmations and at last cut off the call. People should refrain buying services from Godaddy and the authorities should investigate about their unethical and unfair business practices and cheating the clients.

I raised a request on 6th March 2016 but never received my money. Called them a lot of times only to hear that I will get a callback from billing team, which never happened. Ended up losing my money!!! Never ever go for GoDaddy.

I purchased the domain names and I hosted the site for more than 7 months while I was using credential mobile number pin generated every login. But after 7 months I got a message from Godaddy that "Your account credentials has been transferred." My domain was moved from my account. Godaddy sucks. After that they are saying me go for legal action. Never trust Godaddy!

Ensure that credit card number is not registered at website as Godaddy conveniently auto renews the service without permission. Also though site says you can deselect the option, this facility is conveniently disabled in their site. A nice way to earn revenue. What sorry state of affairs. This website should be banned.

I've lost all faith in GoDaddy! The office email product is a joke. First it was not set up for DKIM emails like Gmail or Yahoo (so you come up as "un-verified" when sending to one of the @gmail.com etc emails) - now that that got sorted I will still look like a spammer to all my Gmail and Yahoo clientele because they'll get a "Sent from: "...onmicrosoft.com" email instead of my domain email. So un-professional. I just paid for an email that I can't use... Will stop recommending GoDaddy to all my web design customers looking for a new domain from now on. Don't purchase this unless you ONLY SEND TO MICROSOFT OUTLOOK people. Otherwise you'll be marked as spam.

I move to GoDaddy because I wanted professional service and support despite a higher cost. It has been complete disappointment. The server is slow and the helpline is hopeless. Even on low traffic times you will have to wait half an hour at least. My current issue is that the server my service is running on at GoDaddy turns out to be blacklisted at 3 listing sites because some of the site running here don't comply. GoDaddy don't ensure that the server is in good standing which result in a lot of emails from me are rejected by the major sites like Facebook, Linkedin, USPS and many others. My only option start the process to move to another host than GoDaddy.

Very poor customer service and horrible experience. I was with GoDaddy for six years. I had credit card issues with my bank and needed to change credit cards. Godaddy took my website down after missed payment of 10 days and wanted to charge me $150 dollars to get it back up. I just happened to visit ConsumerAffairs and see all the negative complaints and I know why... GoDaddy is Horrible and I would never recommend them.

Can't email GoDaddy and while they say you can chat, I've never gone on when the service is actually available. I cancelled my sites and have been being bombarded with emails many times a day since then.

Key features: 24/7 technical support - call with a concern and I guarantee there will be no resolution. 99.9% uptime guarantee - this a bold face lie. Unlimited traffic - slowest paid for service I have ever used, will never use or recommend. WordPress integration - lie. Money-back guarantee - lie. 24/7 security, DDoS protection -lie.

Godaddy is absolutely the worst product I have ever encountered. Software deleted my existing email account in outlook. Customer service stated this is not their problem as MS Outlook is a third party vendor. REALLY. Run, this product and company are horrible. No matter what I attempt to do, I cannot restore my original email account in MS Outlook. I have tried logging into Microsoft and adding a new account with my original account, and it repeatedly states my original account needs to be repaired. Repair it, as many times as I try, my original email will not show up in outlook. I have tried all of the Microsoft fixes, none of them works. I have tried all the PC repair alternatives; they as well do not work. I am extremely technically and computer savvy, and I now understand I will have to uninstall MS Outlook, or attempt to send an email to everyone in my address book, while copying myself to save all my 336 contacts.

My friend told me to go to Squarespace to make my website. My friend was smart. I was not. I chose godaddy.com. Not long after, I canceled my subscription to Godaddy. They still continue to leech 15 dollars a month out of my account. Seriously driving me crazy. I had to cancel my card. It got so bad. DO NOT USE THESE SLEAZY SCUMBAGS! I PLEAD WITH YOU! YOU WILL ONLY REGRET IT! If I could give negative stars I would.

I signed up for a domain name and other services were added without my permission. They continued to charge my account on a monthly basis even though the website was not in use. They made six different charges to my bank account and when I asked them why, they informed me that I had neglected to turn off the automatic payment system. I told them that they had a record of the fact that I had not used the service for almost a year but they said that the charges would not be refunded. I didn't ask for any charges going back before October, I simply asked for a refund of the October charges. They are a ripoff.

I have been with GoDaddy since it started about 1997, and had several domains, websites, and created many new domain names and websites for my customers all the time recommending GoDaddy. I have since retired as a IT professional, and I am 78 years old. Their service was great until last month, when in renewing my basic service, I apparently "clicked" on something called "bookkeeping", which then added that service to my account.

I have over 50 domains with GoDaddy. The credit card associated with one of them was renewed with a new number. They continued to charge me for everything on the new card but suddenly killed the website associated with the old number. They then charged me an extra $60 to reopen it. I wrote the CEO and their "Customer Service" to get the overcharge corrected. Nothing. Watch your back when you are dealing with these snakes.

Godaddy is fraud company. They don't have any kind of security for their clients. They have stolen my money. They have looted their clients. They must be shut down. I will file an Legal FIR very soon against them.

This review only touches upon GoDaddy.com's billing department. It seems they piece meal everything so you end up paying more. They use this approach to confuse you when they say you still owe for one thing when you thought you already paid for it. When you try to question them, they get belligerent with one asking me in a rude manner "do you want to get your emails or what?" Wow! If my employees acted like this, they wouldn't have a job.

If you want to buy a domain, please be aware, Godaddy sells/gives your info out... I recently purchased a new domain name and a day later I started receiving calls all hours of the day from companies wanting to help me with my new domain. This was about a week ago and I'm still getting about 10-20 calls per/day... Prior to registering a new domain my phone would barely ring. Now it rings all day long.

I just learned the hard way that the devil is in the details. GoDaddy has a very small one line in their contract that states they will automatically renew your domain after 1 year if they don't hear from you. Ok most companies try this, the real rub is that when you fail to notify them and you don't op, they charge $95 for the domain in year 2. Normal rates are around $10-15. So GoDaddy took my money without providing any real value. I was robbed and there is not much I can do other than try to spread the word on companies that would rather steal than to provide a real service. GoDaddy you can take you crappy brand and Go To **!

Worst experience ever. I had my website on with their plan and had so little control on resource since you have to pay for every single move you do on GoDaddy and end up paying hundreds. My last experience was with them sending me an email which went to the JUNK and I wasn't aware of and end up with my website fully deleted. Contacted them. They told website is fully deleted. The last thing I had to is to move to another host then opened a trial account at eSmrton.com hosting and had my website backup sent to my google drive everyday. Bottom line worst experience ever in GoDaddy. It's going down to hell literally.

Early this week, when I open our website, I FOUND our website was completely gone. Then, I called Godaddy, it took them almost 2 and half hours to figure out that the database was gone. SO, they opened an internal ticket to investigate my web and where is my database. They reply back that not with a signal apologized words, they can't recover my latest database. They have a local backup and central backup, both sides were gone. They would only be able to recover part of my web info which is 2 days early, so I have to live with my partly deleted website.

Hi there. On October 19, 2016, I reached Godaddy over phone for restore of files and database for my website which was a simple task, and the worst part of it is they don't know what time the site data backup will be done. They tried to restore it thrice because of their technical issues and finally they completely blown out my website. They said that to fix the issue they will take few hours and when I asked how many hours they said around 3 hours but can't guarantee that. Mine is a online grocery portal and if my site is down for 1 hour I will be impacted with huge losses. Now think if my website is down for 3 hours...

My name is Steven ** and I currently have a VPS server with Godaddy. This is not my first VPS I had with them so when I signed up for my second one I was quite excited cause I know it's a good product and the service has always been great. My first company I sold to a South African based company and they are still happy with the service today. But... Ever since I signed up for my second round I've experienced some problems.

I have account with Godaddy for years. Their business policy is ripping off in name of auto renewal. Once auto renewal is set no changes can be made and they keep drawing money whether you are using service or not. No account detail is provided in invoice. Whole business policy is full of ill intentions. I also wanted to stop my renewal two times and each time they don't let you do it. There is no contact or complaints section on their website. Whole thing is sneaky.

After spending a total of around 10 hrs working with GoDaddy tech support to figure out why my domain email was not working properly I was told that they had no idea why it was still not working and said they would issue a partial refund. I had to fight for over 2 hrs on the phone with customer service to get them to refund the amount only to find out they refunded to a store credit! I would NOT recommend this company if you value quality service and a working and functional product.

I was on the phone with GoDaddy Support & the rep offered to renew 18 lapsed domain names. I said fine, as long as it was just for a year and I wasn't purchasing any other services. To my horror, in addition to the renewal fees, I was charged $1,440 in "Redemption Fees" that the Godaddy representative never mentioned to me. Then came a series of chats and phone calls with customer service. I say a series, because you tend to get put on hold a lot and disconnected. Customer Service said that the rep should have informed me of the fees and indicated that GoDaddy would refund the $1,440. But they never did.

I bought a website upgrade from Godaddy for $1495. The package included an upgrade from an earlier Godaddy site. All went well until Oct 3 when the final touches were to be finished by end of business day. These refinements were recording page urls so they back linked to my 6 year old site. Without this correction my new site would never connect to years of marketing. The fix was confirmed in writing to me twice. Oct 3 at 8:13 pm Godaddy called my home to say they could not do the work promised. Now they locked my development site without explanation.

If there ever is a class action suit against Godaddy.com please count me in. I've never felt so taken advantage of in all of my life. As a medically retired individual in my mid-fifties, I fell for the advertising as an 'easy' way to set up a website to start your own small business. I felt it could be a good way to start up something at home to supplement my small disability income. I signed up, with no renewal. Set up a domain name, and tried out the web builder. Called up for support and lost patience before the month was up. Whenever I called up for support was spoken to like I was an idiot, and my last call asked them to cancel the web page. Figured it was done. Asked to keep my domain name, but was done with the website. This was about three and a half years ago.

Tech support Edgar was NOT professional, period. Worse customer service. This gentleman only he knew what he was talking about but unable to help me how to fix my problem. He just wanted me to get out of his phone and take the next call... horrible call center environment. They train people to talk like robots and move on to the next call. Bad experience... I don't want to do business with company like this. I'm getting my money back.

I know I "un-clicked" the auto-renew button. Supposedly by their records show it was turned off. But refuse to refund my money. I turned it off and so did my husband. They're trying to tell me we both actually turn it right back on again. Bullcrap!!! This company is getting away with fraud! I'm so mad, this is ridiculous! This has got to be happening to thousands of people. I used my family checking account to pay for two domain names, because I hadn't set up my business account yet. I rarely use it, if it had been with my business account I would have seen the changes right away, so after 1 hour forty-five min. phone call telling me because I waited over five days I don't get a refund. I feel that their computer system is programmed to "screw citizens over" by automatically reactivating the auto renew. This is bad billing practices, fraud, deceptive practices, computer fraud.

As a website designer, I have been using Godaddy as a hosting source for many years for my clients (100+ websites) although for the last few months or so their customer service has become horrible. My last two conversations with Godaddy has been a very bad experience and their customer service representative was actually RUDE!! GoDaddy is now charging a ridiculous fees for help services that were included as part of their service for many years. Bottom line - use another source for your hosting. Don't use Godaddy. I am now looking for a new hosting provider for a ton of website!! Buyer beware.

Godaddy email servers have crashed in Asia Pacific over last one week; mails are not flowing in or mail deletions are not happening in the server side - just accumulating server space. Godaddy has been asking customers to adjust or pay more for additional server space if they wish to get some temporary fix. Blake Irving - CEO of Godaddy is just sleeping through this issue despite many tweets sent to him directly. Markets - be ready to see a major showdown of GoDaddy stocks in next few days/weeks considering there is NO ONE really bothered to fix the issues.

After being a customer for years! I have noticed this year that their service has gone right down with poorly trained staff at every level! Even the supervisor has no idea about customer service or more importantly customer retention! Had two weeks of hosting and domain troubles with them, told I should close a hosting account because "they" were having trouble upgrading the software on it. Told to move to a new account (up sell) then told I would get a refund when it was all sorted out. Rang to claim the refund and got "oh we had a policy change. That rep should not have told you that!" Disgrace! Save yourself a lot of future heartache and don't use Godaddy.com. Bob Parsons buy it back for peanut sooner or later and sort it out!

GoDaddy is the worst. They're extremely aggressive in selling you their hosting service, and lie about their offerings. They nickel and dime you for every little thing, so in the end you'll end upping pay a lot more than you were led to expect. The service is dreadful -- expect to wait 30-45 minutes each time you have a problem. The Web Designer is totally counter-intuitive and comes with hideous templates. If you make any changes your website will NOT be modified to look good on a mobile device (don't listen to what the sales person tells you). They promised to offer me a refund if I was unhappy with the plan, but when I tried to, they said they no longer do so. It's a really a company gone bad. Stay away and don't make the same mistake I did. Counting the days until my plan runs out.

So I signed up for a website builder package last year, which included my domain and 1 free email address. Mind you all the other emails I have under this domain now, since we are a well functioning company cost $4.99 per month, or $3.99 per month as in one lump sum per email annually of which they charge $48. Not ok, cause other providers offer more free emails with a package but ok, my bad. Should have done my homework. So overall I am not unhappy with godaddy. Yet just bought a new website builder package and lots of extras, some domains etc. (you know they charge you very low and then you can only buy it for at least 2 years, once in your cart). Well, I didn't mind all that. So far it was acceptable. Live and learn. With several issue with them but not bad overall. Over $700 in the last 2 weeks.

Free SEO to employees who work in the SEO dept. is, somehow, not fair to the general public who hire (and pay) those same SEO employees to work on their company's SEO. No disclosure is given by GoDaddy so your competition's daughter-in law may be underperforming your SEO to keep their own SEO rankings higher... fact from personal experience. Case Y: GoDaddy SEO employee keeps her mother-in-law in rank 1-4 at all times. I can't compete with that even if I could pay 1500 month for their best effort.

Godaddy billed my credit card for over $110 and refused a refund after I spent a week following erroneous customer service advice. Then the supervisor, Chris, claimed I had registered under the name dona which is complete crap! They will do anything to rip you off for the renewal money even though I had stated the company is closed. They caused delays with bogus customer service advice to navigate the incredible maze of doublespeak and undecipherable malarkey then say it's your fault for not applying for a refund in time! Criminals! Just shove a gun in my face and get it over with! Fire away, **!

I purchased on two different occasions, web domains from GoDaddy. I purchased to secure the domain name, not sure if I wanted to set up the business. I found that the following year, GoDaddy, without my authorization, billed my credit card $159. The $10 teaser for the first year bumped up to over $160. (1400% mark-up! Don't you wish your savings account or your pension account had this kind of return?) Since I knew I never checked the "auto-renew" tab, I was incensed.

I am with Godaddy more than 10 yrs and is amazing how bad it becomes! The employees have NOT RESPECT a lot for customers and they have new charges for what? For create a mess in your data!! Since June 12, 2016 when the tragedy here in Orlando, Fl I am trying to recover my website, this unforgettable day, Godaddy destroyed and made me paid for RESTORE!!!

I had 2 domain names, which I did not authorize payment for renewal and with no website or website builder ever ordered. I did not provide an additional credit card even for the names to renew. I was contacted by GoDaddy and I told them I did NOT want those domains. The rep merged the domain account with an active account and without my consent (verbal or written) yet they charged me for website builder that I never ever ordered and also charged me for a renewal for 2 domains that I had requested to cancel. I did not authorize and charged on the domain yet I was charge to my bank account. All of my 14 domains get NOT on auto renewal! You would think 14 domains they would want to keep me. As each expires I will move them unless I get my money back! Buyer beware! Shop before you use them! They owe me refund of $275.36.

I thought these guys were the best! I've been running a website since 7 months now and have the domain and hosting from GoDaddy. Day before I got an email from them saying that there's a software upgrade and suddenly the next day my website started behaving abnormal. I called their 'award-winning' customer care but none could resolve the problem besides of course hanging you my call for no reason. I've been trying to restore my data since 2 days and have already lost a hell lot of my traffic but until now there has been no expert assistance from their end! Helpless and handicapped is what I am feeling at the moment because this site runs my bread and butter.:-(

manager said only "SORRY". So friends be aware. There has to be commission of customer care executive for renewal product. So he can give us wrong commitment. Godaddy has cheater team.

Award winning, which award? There is no email contact and the waiting time on the phone starts at 20 minutes. See you next Tuesdays! In the time I've been waiting I've been able to send a few emails, join ConsumerAffairs.com and write this review. I'm still on hold. If you ever want to get in contact with GD, forget it. Don't use these jokers.

When a customer goes to the trouble of looking up the telephone number to the Corporate Headquarters of any company, you know there has to be an issue. GoDaddy recently decided to upgrade/change/migrate email service and of course then charge all customers more for doing this, though no customer asked for it. That aside, the change-over came with serious problems, like no more business email access! In trying to resolve the problem with customer service 3 different times over 2 days with no results, we called the Corporate HQ.

We have had 2 domains with GoDaddy since 2008. We pay for these domains as a non-profit on behalf of 2 churches that would not be able to afford a website otherwise. I called GoDaddy to see if there were any promos going on since they had raised the domain price again. I recognize $20 for a year is not a great amount, but I was hoping that perhaps they could knock a few dollars off. The customer service rep said the only promo he could see was if I bought 5 years. Then he said unfortunately that that was the only deal and it "Wasn't coming out of his pocket." I get it. No deal. But, my sob story is real and a little class goes a long way. What a terrible thing to say to me.

I have been with GoDaddy for years and I left them twice for this same type of stuff, but I have domains there still. Their supposedly extra security has ALWAYS been a pain for me to even access my own account. Recently, my tablet was stolen and I changed my phone number and all my passwords. So, I went to the GoDaddy site and requested 2-step authentication, but moving so fast to change passwords on all my account, I did not change my phone number on the GoDaddy site.

I had someone telling me that my web wasn't working. I contact my tech and he mentioned me that the domain was expired. I didn't realized that because Godaddy had an email on file that I don't opened. I went into the account and the renewal option wasn't there. I call Godaddy and explain the problem and they told me that they could not do anything and the fee was $80.

The issue is regarding domain support... You can check all my 10-15 + call going to Godaddy. Every time your customer executive saying that problem will solve in 2-3 hrs but no solution... But #apriya@godaddy.com also saying problem is yours. From mine side your domain is running from my ISP - it's your fault and disconnect call or haven't call back again. And after I call another executive #gradhika@godaddy.com but she is saying, "Your domain haven't work correctly in our ISP still". What a lie on duty.

Dear Support Team. I am facing so many problems with the Hosting [GOTOMYCITY.IN] Server from last 45-55 days. Due to that all my clients are cancelling the order with company. I am getting huge loss with that. I need solutions permanently. Below domains are hosted on the server. And Please call me back. Kindly resolve the issues. It's urgent basis.

I received an automated debit from my paypal account in favor of Godaddy. I contacted Godaddy and was told as this was not for a service but perhaps in error, they would refund me straight away. I was asked to call again with all the paypal transaction details, which I provided. However a month after I am still forwarded to numerous department and never refunded. It was for nearly £150 GBP for a service I have not requested, nor received. I have no acknowledgment from Godaddy after contacting their fraud department, they received all the paypal details but as I said no refund as today. Utter scam.

GoDaddy has hosted my website for a few years and overall I have been pleased with their service. Several months ago they told me that I would have to upgrade to their new version at a cost of $300. I published the new site and though the design was fine the process for updating pages and content had changed dramatically. They claimed that it was easier and more advanced but it is extremely cumbersome difficult.

I'd give them a 0 star or negative 100 star if I could! When I signed up for a year of cloud hosting ($600+), I was told "you can always cancel if you're not satisfied..." Now I am very unsatisfied and called to cancel, they said there's no refund at all because it's over 30 days... As a customer for a long time, you think you've known the refund policy and didn't need to check again? Wrong! Because they don't notify you about their policy change!!!!

I purchased a domain from godaddy by advertisement $0.99 domain name. After I successfully made payment and received confirmation email I was so happy. However, nightmare just started. Without any notice, godaddy locked my domain with ridiculous reason, says my payment need to be verified. I contacted them. They ask me to send them my credit card info and ID. I refuse to do so. I did research online. Godaddy have bad reputation with steal credit card information and charge without authorization. I already paid this domain and according to ICANN, this domain belongs to me. I already successfully logged in my domain and pointed DNS to my hosting company. I did not put my website online yet, without any faulty or fraud activities. The only reason they lock my domain is because of they need to verify my payment for $0.99 dollars. They put my domain on auction for $25 dollars now.

In March of 2016 I hired GoDaddy to create a business website for me. Two days later I changed my mind and called them and had no problem canceling but they continued to charge my business account. I've called several times to get the issue resolved with no luck. They give me one excuse after another! I even went so far as to cancel my business credit card and get a new one so they could no longer charge me. This month (August 2016) I got my personal credit card statement and somehow they are now charging this account. How they got it I have no idea because I DID NOT give them any of that information. Needless to say I am STEAMED about it. This company will go to extremes to get your money. BEWARE, BEWARE, BEWARE!!!

I had someone use one of my credit cards to purchase products from Godaddy and they got my credit card company to cancel my charge back. When I contacted Godaddy they admitted there was a fraudulent use of the account but they refused to refund my money and also refused to take my credit card off the person's account.

Last month, one of their salespeople convinced me to transfer the hosting of one of my websites to them; he said he had reviewed my website and it would be an easy transfer. I paid them $350 in advance for the plan. To make a long story short, my website couldn't transfer over; it's written in "a different language." I tried to get a refund/credit. They stalled... didn't return calls or emails. Today, they blamed me for not knowing the right questions to ask and refused a refund/credit. They're keeping my money and they didn't provide any service.

Absolutely horrendous experience with GoDaddy. If I could leave negative stars, I would. Not one to leave negative reviews or even complain about an experience - but it is 100% necessary since I was conned out of money. They have a 48 cancellation policy that allows you to receive a refund after being billed. Had called the second I got that email and representative said that they closed my account and that I would receive a refund. Called back the next day to confirm the account had been closed (I always double check since I have had a similar experience before where account was never closed).

Very poor experience. Having not used my domain and having tried to cancel it on a previous occasion (but finding nothing listed), I then suddenly received notification that my account had auto renewed. Over £15 had been taken from my credit card. I called up customer service. Was told that I could switch off the auto renewal, and given access to my account. The guy explained that I could cancel the domain, which I did, after which he then explained that there was no refund on the UK site. Had he told me this before, I may have kept the domain for another year (seeing as it's paid up for that).

I had my websites up and running for many years. I built the first music school in geocities, and had decided to build bigger websites. Suddenly domain name companies like Godaddy came along, and they were a new company that promised to protect my website name from name thieves and to shorten our URL address. Godaddy was a new company and said they would host a redirect website and protect my name and help to bring viewers to my website by making a easier URL address for people to find my website easier. They said all of this would be free, because it would help promote them as well. They had me design a opening page to my website, I did. They attached that opening page to my website, then I found out, they refused to allow meta tag generators to the opening page, cutting that website off from the search engines, and from anybody being able to access the website, the page acted like a lock.

I've had 2 clients using Godaddy for years and years - one for email and web hosting; the second for web hosting only. Their email is not really the best - at this point I need to be able to check email on an app, and with this account (from mobile) we have to log in through a web browser and the screen size folds in. I believe the web hosting is fine. Anyhow, today I had to call about a billing issue (a duplicate payment) and was told that it was not a duplicate payment, but we just paid for the same thing twice intentionally to extend our contract. I was even told that I hadn't called at the time of these duplicate payments, although I have the record IN MY PHONE. What is the point of being so rude to a customer? Even the DMV is nicer than this. Even my cable company is nicer than this. I am truly hoping that it's just two rude people who will be gone (I've actually read other recent reports of two rude people, one a supervisor, so it may be very limited).

Our website is down since last 5 days but no respite. We have been following it up on daily basis with customer support team. We always get informed that US team is working on it. Initially we were said it will take 72 hours. Now 72 hours are crossed, we get the reply that we should have response by today. 5 days crossed but issue is the same. We have provided all necessary data over email but no single reply. There is no escalation matrix. Only option is to contact customer care which just simply can take your request. We face hosting related issues. It took more than 72 hours. Not sure how Godaddy expects, customer website will be down for such long time.

If I could give a ZERO RATING I would! Be aware that GoDaddy will charge you for services you don't ask for. I NEVER set up automatic renewals on anything. So they did it for me! I will never use them again for parking a domain or anything else! I have a screenshot of their actual website showing I have no subscriptions on my account yet they refuse to refund my Credit Card. I'll let the CC company know and while I'm at it I'm going to contact the Consumer Financial Protection Agency. I was going to cancel the whole service but I think now I might just keep using it and EVERY TIME they screw up or a service is down I'll make sure EVERYONE KNOWS. And if you dare voice your opinions on their Facebook page they will block you from commenting. Sounds like guilt to me.

Ref trailing mail! Your refund receipt number is: **. May 26, 2016 10:26 PM. For the last 1.5 months, I am calling when I will get my check of Rs11,124. EVERY TIME YOUR CUSTOMER CARE SAY IT WILL TAKE ANOTHER 5-7 WEEKS. Even they do not know anything but keep on long hold and come back with nothing, just beating the Bush. But now 5-7 weeks are over, and I still do not even have tracking number nor the status of the check which is coming from USA. It is giving me bad experience regarding your Godaddy website, and if I do not get my check within this week then I will sue the company in court as I have discussed the matter with a lawyer of High Court (Delhi). Provide me the check of Rs11,124 within this week latest by 25 July 2016 or get ready for high court.

Godaddy - They sell a hosting shared plan, with a lot of emails and the emails don't work or are received accepted by hotmail, gmail, yahoo. When you call to complain they just try to sell a 365 package that will solve everything. Worst support at the world!!!

I have been a customer of Godaddy for many years. Over the past few years, I have had no issues with their services. However, I was reviewing my credit card charges today and realized that Godaddy is currently charging me for a service that I have not used for over a year. I find this quite disturbing. Although the amount charged is not a lot, it is the principle of this act of taking money for a service not rendered. Also known as stealing. I tried to contact their customer service person and also spoke to your manager. It appears that Godaddy is more concerned with a few dollars than to provide honest service. I have to say, I am very disappointed and I feel that they have ripped me off. This is no acceptable and frankly it is illegal.

We are extremely displeased with yet another financial issue with GoDaddy. They keep charging us and we can't get them to stop. On 10/21/2015, we called GoDaddy and requested that they terminate all services (company name and website changed 12 months prior, no longer needed domains), effective 10/21/2015. Instead of cancelling us, GoDaddy has continued to charge us, over and over again. When I spoke with them today, GoDaddy claimed that we never asked them to cancel the account. We have written proof otherwise, which we will share should we be forced to pursue legal avenues.

My domain was display renewal. I have to go for renewal and I have payment done but I was getting payment status failed from Godaddy. And after that again I have paid but I checked my bank account balance there is two transaction and Godaddy denied to pay my extra money. They said "why you pay two time" while that there is Godaddy issue.

This bookkeeping software does not do what they promise. Great for personal use but not for business. I was out of the refund window, didn't have time to test it. "Which I realize" I was in the wrong. But they didn't offer to give me store credit or anything. Got the software, started using, quickly realized I made a mistake. This software is very limited for what it provides. Not useful for my type of business. I worked with support rather try to improve product they say "well you're outside your refund window." Not as good as it was when it was outright. I will slowly be moving my domains away from them. Does not remain linked to ANY of my banks nor does it work anything close to QuickBooks.

I have bought nearly 15 domains from them. Everything was great until it came to customer support. It's easy to buy & they have good deals. But know that you'd be compromising on customer support when the site goes down. It would take ages to get it back up. They recommend a developer with knowledge to assist you, but you have to find that on your own. Alternatively while I complained about them on Twitter few pointed me to Siteground and those folks appear to have sorted Customer Support. Yes they are slightly expensive but if you are like me & have clients to answer for, it's worth having them on board. I swear by Siteground now. Check them out. Check out the screenshots. Even in their 'Sorry to see you go email' they focus on price to get you back!

Godaddy is the absolute worst when it comes to customer service. They send an email that the credit card on file is expired. Therefore they need the new expiration date. Otherwise, the domains will be forfeited. Since I did not want the domains any longer I didn't send the new date. They charged me anyway and for more services. When I called to dispute, they simply said tough. I am going to send a letter to the Florida Attorney General's office to initiate an investigation. I would also be very interested in a class action lawsuit against these thieves.

I feel bad customer support from godaddy. I have an account with godaddy. I purchased unlimited hosting account from godaddy. They were trying to sell site lock me. Again & again they destroyed my website code into my hosting panel. When I call customer support they said, "your account hacked." But there is no any ftp or other access instead of godaddy have my account info. Tell me who is responsible? I have already paid them for hosting charges. Still they are destroying my website multiple time. I want to file case against godaddy customer support team.

Very, very, very bad experience with Godaddy - 0% knowledge support team. There is not technical support team. I already call 9 times. Still they are unable to fix my issue on their server.

GoDaddy have been the pits once I got locked out of my own hosting account - that I was paying for - by the former website developer. The ex-website developer has locked me out of my hosting account and altered ownership to him as well as changing the ownership of my domains without permission. Because the email address and phone number were his and not mine then GoDaddy sent me on a wild goose chase.

I just got the same response, to cancel I have to submit an id, for what? There is nothing in their refund policy about this. Link to that: **. I also had an expired credit card that got charged, will be following up with my bank in the morning about this one. With all these recent complaints I think it is time for everyone to start to contact the BBB and their local attorney general's. This company is running amuck and needs to be stopped with their practices. If anyone is on board with me I am certainly ready for this fight. I will be filing the complaint with my Attorney General and the BBB in the morning.

When I wanted to cancel they told me I am 5 days after the time limit, so they can only refund $13.00 out of about $40.00. I had to cancel anyway, although there would be one more year left for me to use one of the accounts. I asked them for a full refund which was denied. I would not recommend doing business with them.

There can never be a worst hosting company than Godaddy. Customer support is **. Services are poor, your files get completely disappeared randomly and they just don't care about it.

Worst business practices I have ever seen. Deceptive at a minimum, bordering on unscrupulous. Signed up to 3X auto renew terms automatically, no customer service... Terms well hidden and try to bill and hope you can't cancel in time. Hide behind lack the fact they are a tech company and you should do everything online vs trying to satisfy a customer... Will never do business with Godaddy again... You won't give me a refund for services I never signed up for and I will certainly warn everyone I know as well as file a complaint with the Massachusetts Better Business Bureau.

I am Krishna **. Applied for domain renewal on 27-06-2016 time 00:27am but due to your technical issue the money 1290 has been deducted which transaction number is ** claimed by you on 29-06-2016, but domain has not been renewed. I called but its representative told me that due to some technical issue the product had not renewed and it will be refunded after 48 hours. On date 30-06-2016 I didn't receive any refund and called again and its representative told me that it will take 7 days and after 8 days. On date 5-07-2016 I called again for my refund and its representative told me that "sir, I am calling you again after one hour" and till now there is no response by her. I am waiting for my refund.

GoDaddy charged me $150.00 for yearly web-hosting, domain, and search assistance. I changed my mind before the domain or web-hosting was transferred to godaddy and they would not refund me the $150.00. Basically, they charged me 1 years worth of service, but provided zero service. I spoke to two customer service reps and their managers and they kept saying I was past their 30-day refund policy (actually 2 days past it, not including the 4th of July holiday). They also said then I needed to transfer my domain before I could get web-hosting with them... which is also not true. They just wanted to get my domain name away from another company. I'd encourage anybody to read Go-Daddy's very fine print, or host local. Our credit card company is thankfully crediting us the bill for no service rendered. Tread carefully with these guys.

The folks at GoDaddy continue to up the price without notification. I signed up and paid for a 2 year plan but I am continually charged every year which has now changed to monthly. When all the charges are added, I'm paying double what I signed up for. The web hosting business is not being monitored well allowing this particular company to charge customers whatever they want with their confusing, inconsistent, "wormhole" business practices. I do not recommend GoDaddy services, they are crooks.

I signed up because of low advertised price. Before I knew it, the price somehow jumped up with add-ons. I didn't plan to renew the following year, but apparently the auto renewal triggers (without your consent), and the crazy billing will continue. I tried to cancel 1 week past their "30 day" requirement, and I explained I haven't even used the website yet, but they said "they have to stick to their policy". So just beware of their hidden costs and their auto renewal.

I had a business that closed and disabled my newable domain and hosting but GoDaddy renew my domain anyway and even though I called after my bill from credit card they said "too bad, we will charge you for the next 3 years because you did not change auto renew." But I know I did remove auto. This is the most unethical company. They won't even prorate the charges. They will charge you for 5 years even if you don't need or use their service. Do not use this company and if you do remember they can change your account settings as they wish and charge you. This is giving them the power to charge you as they wish and you will have no recourse, no help.

I've done business with GoDaddy for over 4 years and spent hundreds of dollars to a terrible company. After this year's plan runs out, I can assure you I'll be going to Wix or another company. I started my own Wordpress sites, having contributing writers add articles, and was doing quite well with the amount of visitors. When my card had been switched out GoDaddy ERASED my ENTIRE site including ALL the articles all my writers had written and mine as well. I was fuming but chose not to take it out on the customer service agent Brian. I ended up starting a new site against my better judgment. Several months back I talked to the same rep--Brian--who tried to spitball me a website for my business saying he could give me a discount. After he was done fast talking me he tried selling me a plan I didn't want. Luckily I caught him before he charged me and corrected his errors.

I would give it no stars if possible! I have been a customer for 15 years. Long story short- once they bill you it is hard to change your order, especially if you want to buy less/pay less. Website is not user friendly to make changes. I almost always have to phone to do this. Requested a downgrade in the annual hosting of website. Spent almost 2 hours on hold (calling twice) waiting to get a person and then it took them almost 30 minutes but they could not get "the system" to downgrade. Promised to call me back at the number I called on, did not- called me back at another phone number and I did not get the message for a few days. In the meantime, I phoned them back and asked for a supervisor. They were argumentative and would not put me thru. Tried to rectify the downgrade again but could not. Told me it should be/would be done within 24 hours. "Unable" to calI me back to confirm change in order.

A few months ago I received an email from Godaddy asking if I wanted to renew my domain name registration. I replied that I did not and to cancel my account. Two months later I got my credit card statement showing a charge for an auto renewal. I called Godaddy and they said I was too late for a refund. I spoke with a number of people there. The final one told me they could not give a refund because they don't make the policies. ICANN does. So I emailed them and they said they don't make policies for Godaddy. They set their own rules and policies for refunds. I called Godaddy back and they refused to refund my $30.34. I called my bank and they issued a temporary refund and contacted Godaddy about my complaint.

I tried the private registration because previously when I purchased a domain on Godaddy, I would get countless things emailed and physically mailed to me. Godaddy will sell your information to 3rd party scam artists who will blow up your email. So, I figured, fine, I will pay for private registration. It's only $10 or so and I can cancel at any time... right? WRONG! I tried cancelling countless times and they wanted copies of my drivers license and copies of utility bills before they would cancel it. I tried removing the card on file, but they would not allow me to. A company as Shady as Godaddy, I did not want to have copies of my Driver's License and utility bills.

Godaddy.com hosting has gotten so bad that in a shared environment someone signed up for hosting and placed a web shell on the server they paid for and then used that foothold to expand and take control of multiple hosting providers. We were made aware of this after a client found a warning in the Webmaster control panel showing that a website has been seen offering malware. When we looked into this we discovered that no matter what we did to remove the malware it kept coming back and this resulted in Godaddy suspending the account. They then refused to provide access logs so we performed an extensive audit and found no vulnerability or backdoor as a result of the client website. What we determined is that the malware was brought in by a site on the same IP (shared hosting) and the real culprit simply navigated to our clients "folder" and integrated the malware that way.

Tuesday evening 7:00 pm on hold for 1:02 minutes. Brings back memories of similar wait times from years gone by. I cancelled my son's account a month ago and mine this evening. "0" results. "0" assistance and a contempt for existing customers. They will answer a new customer call in seconds. Absolutely transparent. Find another provider that can truly provide customer service. Low cost domain names don't mean anything when you are trying to promote your business. Conscientious providers deserve business... Godaddy is more interested in high volume parasitic, not even symbiotic, relationship.

GoDaddy was great as long as I was paying them money. When I wanted to get my site up and running they said their "Shopping Cart" vendor did not like my site. They were pleased as punch to take my money when they should have known of the difficulties in advance! I literally wasted hundreds of dollars and an enormous waste of time. Do Yourself A Favor And Pick Another Company! You'll be glad you did!

This company is a total fraud. I purchased the deluxe package through Godaddy UK using my credit card. The following day my email started getting tons of emails offering web services specially from Indians and Pakistanis. People then started getting phone calls from UK also offering web services. Then I received warnings from my bank advising me not reveal my credit card infos. All of my Godaddy account info was leaked. Then when I started uploading pictures to make my photo galleries Godaddy started bugging the hell out of me asking me to buy more resources although my website still offline.

I had a domain KonaCoffeeBeans.net for about 15 years with them (this is a high value domain). It disappeared. I have about twenty other domains. All are set to auto renew with Godaddy. I called them up. They say it expired and I would have to pay 100 if I wanted it back. They said they sent me emails regarding this. I searched all my emails and spam file, nothing. I have plenty of other emails from them. They will rip off your golden domains if they can. Do not trust them.

I was a relatively happy customer for 7+ years. My bills have been paid automatically for the entire time. I have a number of websites I manage for my business and for customers. Never in my 20 years dealing with Web hosting companies have I ever had a website erased that was paid and in good standing. We'll that's what they did. Just shut it down and removed the files. They said they were sorry. They sent a notification email of the changes. When I asked if there was a backup they said they could restore it for $149.00 plus. I will be moving all my domains and email off their servers as soon as possible.

Godaddy.com was better when C.E.O. was Bob. Now is not a good service at all. When I call customer service, I do not know the answers, they put me on hold for 15 or more, and again there is no right answer, because they do not know and auctioneers. I sold the host, 2 domains, 20 days. We did not pay and changed the price in their favor that they should have to pay me. I called them three times a day and sent many emails but nothing helped. I sent the email to Mr. Blake but he did not reply. They sent me to renew my domains if they have already been renovated. One domain is missing from my list. DO NOT USE THEIR SERVICE. They are lying.

I am blackmailed to get my name server back by paying over $90! I cannot transfer the domain name and they won't reactivate it unless I pay $90. So in other words they are blackmailing me. After calling over and over I finally got a supervisor who only offered a small discount. In other words I have no choice but to pay yet no one has taken my domain name yet I am about to lose the domain name. This is not ok at all!

This company is a total Fraud. STAY OUT OF IT. Every time I un-check for renewal they allegedly, illegally renew product just to get my money. I been trying cancel my account for last 3 years but this time going to the bank for dispute for fraud charges by Godaddy. It's total fraud by a fraud company.

I am starting a business with fairly limited funds. On 4/16, I purchased the website builder and domain. Because my funds are limited, I paid for 5 years of service upfront. I was trying to build an online store but I could not get the look that I wanted. So I called GoDaddy to cancel & they suggested that I upgrade to their storefront platform. So I did but because the storefront is more expensive, I had to add $300 to my credit so that my next payment would not be until 2018.

Do not do any business with Godaddy. Do not buy their products, particularly their email domains... they block your emails and threaten you that your emails cannot be accessed any longer and they force you to renew your email for 1 year and month to month is not possible. Basically, a bunch of people that are vehemently trained to gouge, cheat and ruin people and their businesses. Very shady policies... aimed directly to loot people and their businesses.

GoDaddy charged my credit card for $400 due to a computer error. They did not apologise. They have refunded $300 after a prolonged complaint on the phone but refused to give back $100. They told me they keep the $100 for the eventuality if I renew an existing SSL certificate that would expire 2 month later. I have not extended the SSL certificate, however GoDaddy still refuses to return my $100. Furthermore, after cancelling all my products with them, I am still unable to delete my credit card from their website.

Long time customer with domain and e-mail hosting. They offered a year free website hosting. Moved my website to GoDaddy. It was supposed to have been set up on auto-renewal, same as the other services. Received a notice that the auto-renew didn't go through (for some reason) for the e-mail hosting. Nothing about the website hosting. Found out this week that I no longer have a website.

I'm using Webmail and I received a very important email which included a meeting request and several links. I clicked on the "Confirm" button to confirm my attendance and the email disappeared to thin air. I looked for it everywhere but it's gone. I contacted Godaddy the next morning and they told me to check my Calendar. However I don't have the Calendar set up because that would cost extra, and I also don't really have the need for it. So the first time I chatted with tech support, I was assured that the email will be restored within the hour. 5 hours later still nothing. The 2nd time I got nowhere with tech support on the chat and was told that if the email didn't stay on the server overnight, it can't be retrieved. The problem is, it did stay on the server overnight.

I switched over from Network Solutions to GoDaddy with all my domains and two e-mails. Was given a more competitive price so I went with it. GoDaddy salespeople assured me it would be "so easy" and "seamless"--that they would make it all work without problems. I'VE HAD NOTHING BUT PROBLEMS. I've spent almost 7 hours between yesterday and today trying to get the e-mails to work. Spoke at length with four different customer service people--who were helpless. NOW my business site hosted by WIX does not work and one of the e-mails is no longer recognized by LinkedIN and others.

GoDaddy refuses to allow me to delete my domain, delete my credit card payment info or delete "protected registration" unless I send them copy of my driver's license or passport. They said it's in the fine print that the only way to delete protected registration is to provide proof via a photo ID. Also, they absolutely will NOT let me delete my credit card information from their site. In fact, I did NOT update my credit card with the expiration date but they contacted MasterCard and got the new expiration date without my authorization. Ridiculous! They said they can't delete my credit card unless I go through the process of first deleting the protected registration which requires the photo ID. So I'm caught in a vicious loop with no way out unless I send copy of driver's license or passport. There must be another way.

We requested a refund on a .ca domain name that auto-renewed. Godaddy refused stating that .ca domains cannot be refunded due to CIRA regulations. We have contacted CIRA and they do not have any such regulation. We have contacted many supervisory levels of Godaddy with the same refusal and reason.

If you call for the same problem and get 3 different stories this means someone is lying. My website has not been up for days and I paid.

Registered a domain with GD in 2004. Used site extensively until 2009. Let site sit until 5/2016. Checked who is 5/20/2016. Registration set to expire 8/2016. Contacted GD to renew. After 20-MINUTE wait, (Kacy **) informed me I did not own site, but I could bid in auction if I wanted it. I went back and checked who is in ICANN, it was owned by another GD customer but info was updated on 5/21/2016. I have a screenshot of my proof of ownership. What's up with monopoly on domain registration!

I signed up for web hosting at GoDaddy.com. I initially used my Visa debit card for the payment but it wasn't accepted. So I was forced to use my credit card for the charge. I enabled "one-time" subscription as the hosting was for testing purposes only. I was confident that I will be charged only once. The first bill came and I paid it on time. However, the next month, I was charged once again. There was no way I could reverse the charge so I paid again. This time, I went back to my account and deleted the credit card details I entered during sign up. I hope I don't get a charge on my next bill.

On 4/14/16 I signed up for web hosting as that is what I was told I would need to have a website. I am not working with a web designer who told me I did not need web hosting as that was part of the package that they do, so to cancel it. I called to cancel and was told I was past the 30 days refund policy. I offered to pay a portion or my 30 days worth, but was told no. The refund policy states 30 days. I think this is a bit ridiculous. I am in customer service and always want to try to please my customer and I think in this situation and adjustment of something would be a good idea.

Had my domain and website builder set for an automatic renewal so it was renewed on 2/26/16. Called Godaddy on 3/7/16 (a week later) to discuss a cancellation options, the whole conversation with the rep I wasn't told even a single time about 30-day window I had to cancel and get my refund. Called today to cancel and request a refund and I was told that 30-day window is expired for me therefore no refund. Asked to speak to the supervisor, the rep told there is nothing new I will hear from the supervisor, and finally after 25 minutes of wait heard the same story from the supervisor.

Godaddy has a cute little trick. They sell you a domain for less than ten bucks then don't tell you when it is expiring then they "claim" that to get it back will cost you nearly $100. Be careful doing business with a company who has this sort of low handed policy.

I have used GoDaddy to host my domain name/email IDs in their server. On the day of purchase a lady name Prianna ** called many times from their office to convince me. Once my website was hosted, I started facing many problems. 1) Within a week of the website hosting, my website was hacked. 2) My emails stopped working and suddenly I lost my business because of this.

Godaddy.com has a policy in which once you purchase a service you only have thirty days from the day of purchase to cancel the service and get a refund. Most of their services are set to auto-renewal with a credit card. My services were set to auto renew and the policy of 30 day applies to renewals. My hosting service renews yearly, which means they will charge my card for a year's worth of service, but you can only get a refund if you cancel within the first 30 days and they will keep your money for the 11 pre-paid months. When you call Godaddy to get any type of assistance they immediately try to get you to renew, even if your service is not due for a few months. They did this with my partner who called to add a service and they renewed a service in March 1st that was set to renew in April 2nd.

There is no explanation by GoDaddy for its unauthorized use of my credit card for the purchase of 3 domains. It claims I manually ordered on their site with a coupon code weeks ago. My story is that I allowed a nonrenewable domain with a .com extension to expire weeks ago. I decided to buy the same one again yesterday when I was emailed that GoDaddy still had it on reserve for me and I could still sign up for it, so I was pleased after all. In fact, I ordered two more domains with .com extensions from GoDaddy.

I signed up for godaddy a year ago and then moved to another web hosting service. I did not see the "auto renewal" in the contract. My account renewed and they are unwilling to reimburse me any money because I called three days after the "30 day refund policy". It turns out all of their "courtesy" emails to me have been sent to me in Spanish... a language I do not know. But again, GoDaddy takes no responsibility and too bad for me.

I have been using GoDaddy for my 55+ Association business since 2012 and recently learned that they will be upgrading to a newer version since (according to them) they are concerned with hacking. What this means to me is that I need to recreate my entire website on their new platform. This originally took quite a few months to build in my spare time. I now have 360 documents that are linked to the current website - every one of them will now need to be downloaded onto my computer and uploaded to the newer version. That in addition to rebuilding the entire site. When I asked for help, they said they would charge me. And that would only help with some of the work - not the downloading.

Signed up for Windows hosting and began to set up my account when the "Help Box" popped up. I explained what I was doing and the rep told me that he recommended Linux hosting instead. He walked me through cancelling Windows and setting up Linux... No biggie. The problem was I was hit twice for web hosting... No biggie. I contacted Godaddy and told them just to credit my hosting account. I was told they couldn't do that because it was after 48 hrs. Say What? See... this wasn't some snafu I did in my own. This involved a "helpful" Godaddy rep. I had a Windows hosting account for less than five minutes but I was charged for it even though I was attempting to convert it to Linux.

Initially when signing up the team appears friendly and service oriented. After your Payments are received customer focus and resolutions go out the window. Their agent made a mistake in my domain name (attention to detail is your job) and my site could never be accessed and business cards and other marketing was created. When attempting to correct the domain name the rep stated I could not get a refund but would have to pay an additional $40 to correct their mistake. I also could not speak to the management department. When I asked for a refund the policy changed again to a 48-hour period (I was just billed 6 days ago). There needs to be additional time spent on research and development and promoting customer service solutions (not just "Sorry, nothing we can do") to retain business. No wonder no one wants to buy their expensive packages. Good thing I didn't. PLEASE DON'T SPEND YOUR MONEY HERE. There's more reputable support.

When I bought the domain name, this company recorded my credit card information and set auto renew for that. Then I found I have been charged without my agreement. This behaviour is not acceptable. Their customer service attitude is very bad. They refused to refund the money. I have to go to the credit card company to report fraud. Think again before you buy anything from this company.

I had few domains on watch list for week or so. Finally I added to my cart and try to pay but there was an error, so I contacted support (Which was mistake). They couldn't help me (telling me same thing what I told them) instead of solution. When I try later getting these domains somehow all 3 domains were gone? I'm sure they can see your cart. All my domains in cart were taken. To prove it that Godaddy support stole domains I have other domains on watch list too and still available... Anyone had same issue? Another thing I notice simply copy paste customer questions is not good support. Most of the guys don't know **. You can tell they have zero knowledge about internet and how it works.

Technical support is terrible. In December 2015, I wanted to order EV SSL Certificate. To be sure, I contacted chat support where I've been told that EV SSL Certificate can be issued for my location (Czech Republic). After that I ordered and paid for the Certificate by credit card. Unfortunately, a few days later I received an email which pointed out that for my location the Certificate cannot been issued. They recommended to cancel the order and ask for a refund. So I canceled the order and asked for the money refund.

Like an idiot, I purchased my domain while setting up a Google Business account. Google sells GoDaddy domains, but takes no responsibility, neither does GoDaddy. Now I have the perfect domain, but have no control over it. I purchased the domain on 3/14/16 and have been in regular contact with both GoDaddy, and Google. Neither can help me and both blame each other and each one refers me to another ** department in the other company. I am hoping a negative review here will get the attention of both companies. Their service is abysmal.

Hi. This is to leave my review against leading domain hosting provider - GoDaddy. I am an online book seller from India. I must say I am surprised to experience disgusting service of GoDaddy India team. Most of the time my website is down due to their never ending maintenance service. I took the service of #GoDaddy as I thought they are really as they claim to be. But after using them for 4 months now, I am shocked. My fellow merchants also keep complaining about GoDaddy and most of them have moved their hosting. Whenever I try to call them and follow up about an existing open issue, they take details all over again and this will go on. I am waiting for my one year to get over and then I will move if nothing change. This post is to warn small merchants and businessmen trying to host on GoDaddy. It's your hard earned money so beware.

Horrible customer service and products do not deliver. They simply do not stand behind their products and services and have even made matters worse by using several of their products. The left hand does not know what the right hand is doing and they are for the most part unresponsive. Never do you get the same answer twice. Facebook and Twitter and chat help are entirely worthless. I have had continual issues with their products for the last 6 months. Have spent countless hours. 10 percent resolved. No customer retention concerns. They simply do not care. Lots of wasted time and money.

I can't believe the horrible treatment with GoDaddy 27/7 customer service. They are rude and cause emotional harm to business owners for no reason. I record all of my calls, just like they are supposed to do. They DO NOT treat customers with respect, and argue when asked to speak with a supervisor. They give out faulty information about competitors to make us (those who are suckered into believing the advertisements on their website). I have only been a customer for a month. I feel abused by this company and the customer support team. There should be a law to protect consumers. Just because I own a business don't mean I am not also a customer. I don't allow harsh treatment to my customers.

Deleted my father's website after he spent days and hours working on it when he had working credit card on file and already paid for it for about a year. DO NOT USE GODADDY'S WEBSITE BUILDER!!! Tried to call them to make amends, spoke with supervisor (Brandon) and he wanted to charge my father and have my father pay to rebuild his own website all over again. THEFT! INJUSTICE!

Customer services is terrible. The wait time is excessive and the service poor. I had a medical practice website and thought what I was receiving was a quality product but after researching other options I learned that GoDaddy is cheap because that's just what you get - nothing compared to the competition.

Beware, this is a warning. After 10 years of enjoying their web-based email, I have nothing but problems now. Here's what I've learn from their Tech Support Pros. The web-based mail accounts have been squeezed into just a server or two, where they run out of memory and crash. Why? So the helpline can tell you how unreliable it is and for just a few 100 bucks more you can move over to their reliable office 360. This is clearly a bait and switch move. A good basis for an FTC Complaint. The way DeadDaddy has performed over the last year, I doubt they could manage any type email reliably.

Horrible experience. After my one-year subscription expired, Godaddy held my domain (that I created) hostage pending payment to them of $100.

I spend the whole morning trying to call Godaddy phone support. Every time I waited 10 minutes, then I had to disconnect each time, 'cause I got something else to do. I don't understand why they don't have online chat support! Or e-mail support! I don't know who introduce this unprofessional policy. If I can move everything from Godaddy to another hosting I will do. I fed up from this. This is not a support.

This is a note that I wrote to Godaddy today in response to an email I received from them this morning, asking me to "confirm" cancellation of several products I had used for a number of years:

Trying to explain my issue regarding MySQL to one of the lady Sowmya ** for a hour. After that the call was transferred to her Manager Mr. **. No one was able to give me any email/ticket no./docket no. for the issue that I am facing. No assurance for the solution or for call back.

Last year, my website was permanently deleted by Godaddy without my knowledge or permission. Stupidly, after crying for days, I AUTO renewed my domain and stayed - thinking I'd change soon. This week, my domain email stopped forwarding. An hour long "chat" later, I learned that auto renewal means nothing. My card expired. It happens every 2 yrs. Did they call, email or snail mail? NO. I had no idea. It showed paid through 12.16 on auto renewal. They SOLD my domain. Now listed for $2000+. Done. Disgusted.

In short, I have 2 issues; 1) Are they don't give priority to after-sales service? 2) Is their support (call center) inefficiency? I didn't purchase the products by myself, my friend did. He purchased 2 domains and a hosting plan. I was surprised by the price he paid. I also have a website and in a year, I pay less than what he pays for a month with GoDaddy. But he told me this one is good. It works well in America and Asia Pacific. So my friend assigned me to be an administrator by sending the invitation through GoDaddy service called administrator account. This channel is good. You can let other people like short-term freelancers work for you without giving them the account and stuff. I followed the instruction from the email I got from GoDaddy. But it doesn't seem to work. My friend accepted and assigned the resources to me but I didn't see anything.

I moved my site from Weebly to Wordpress GoDaddy Hosting. The site was beautiful, but it was so slow that it wouldn't open. At All. I built a third site in Square Space, and after a week of late nights I called GoDaddy to cancel hosting, repoint my domain, and get a refund for the ** product that didn't work. They were helpful in repointing, but they kept my money that they didn't earn. ** businesses that feel that their best, their products that customers pay for, don't have to actually work. I'll be looking for a new place to buy my domain next time.

Today I caught GoDaddy charging my credit card erroneously for a service that I should have gotten for free and 3 out of 4 customer service people told me it was their mistake (for 3 years!). The 4th, the billing manager Ryan told me they have a 45 day refund policy and I should have caught their mistake earlier. Shame on me for not catching their mistake earlier! If you use GoDaddy, you better check your bill! By the way, I can never log on to the site, find the billing information impossible to figure out and all kinds of other obstacles to watch them rip me off. Shame on GoDaddy! One customer service person's exact words, "yeah, I am not proud of this place". Another, "they transferred you to me because they did not want to do their job."

Have my Godaddy domain and email account since 2011. I can't log in since Feb 15. Support has failed me over and over. They can't help me change my password. I am paid up till 2018 and still can't log in. I can't get a refund. My frustration is complete.

Today I had to get an SSL and had an issue with it because the domain name is with a different register. Alan not only told me how to go about doing it, but then showed me some ways to optimize my account and saved me money. I ended up getting the SSL's that I needed and removed accounts that I did not need. I would suggest Godaddy and Alan ** for you website hosting, and email needs. Awesome 24 hour support. I have been using them for 16 years, and they always pick up the phone. Mahalo.

I had them transfer my website from another web host. Now, it may have been partly my fault, I didn't respond to an email they sent, but it took them three months to transfer, and in fact, they would have never fixed the problem or contacted me again, but still would have been billing me for the hosting. I asked if I could get a refund on the three months of hosting that they didn't do. They said NO! It was my fault. What a bunch of cheap **. And that's it. Thank you for your time.

I have held my domain.com name with GoDaddy pretty much since they began. Back then, before they got 'greedy' for money, I never had any issues with them, and their website was simple (without all the massive 'popup' windows now trying to sell you things you don't need or want!). I have ALWAYS chosen the MANUAL payment method and ONCE A YEAR I would do my ANNUAL renewal via my PayPal acct. (and I would ALWAYS double check that my settings remained at the manual renewal option and only for ONE year). When your set option is 'manual' you automatically get numerous emails the prior month before your domain cost expires, as a reminder to go to their site and make your manual payment. This is also how you know you are on the manual option...the email tells you this!

I worked with GoDaddy over 15 years and had their several dozens domains and websites on 3 my accounts. 2 months ago I'd redesign website ** which was also hosted with GoDaddy. And miracles began - site loading over 30-60 seconds and sometimes did not appears at all. I check several times website structure, links and code and did not see any problem. After that I upload website on to different hosting and there everything worked perfect.