Godaddy.com

We've been hosting our 30 professional websites, domains, email services and VPS for over 11 years at GoDaddy. Their tech support used to be fast and very professional. But since mid 2022 their overall service quality has been degrading. Our most recent experience happened on November 13th, 2022 when GoDaddy decided without any warning, without our consent, to migrate our email services to GoDaddy 365, a sub-product of Microsoft 365. As an immediate result, we could no longer use, send nor receive emails for over 4 days because they did not check some basic security during the transfer process.

Sign up was very quick, received an email that I was "ready to begin accepting payments". Tried to read terms and conditions, but all links were broken. Made me concerned. Sure enough, GoDaddy refused multiple (repeat) client's payments on "suspicion of fraud", held all of first day's sales pending a very long list of requirements, some not achievable. Refunding clients was only options, warned that refunds may take 5 days. Total disaster and very embarrassing. Further, after 1 hr hold, was told by useless phone agent that "no manager exists" for me to talk to. Stick with the tried and tested - payments is the center of any business.

Stay away!! Customer service rep was rude and abrasive! Requested to speak with a supervisor and rep hung up. It appears reading reviews GoDaddy has a habit of misrepresenting services. When asked a specific question reps become defensive and hang up! I question in my mind what kind of scam is GoDaddy using with their customers. Reading reviews too many appear to be fake! So buyer beware! There are many other companies that will appreciate your business. GoDaddy doesn't!

Godaddy commits fraud and I have a proof of that. I was searching for a domain name for a client and took a screenshot of the available domain name. I sent the screenshot of the available domain name to my client in a few seconds and when the client searched for it, it showed the domain is not available and a broker will help in getting it. I have the timed screenshot of both the things and it is nearly impossible that someone else was also searching the same name and booked before me. DO NOT SEARCH DOMAINS ON GODADDY. SEARCH ANYWHERE ELSE AND THEN BOOK IT WITH GODADDY IF POSSIBLE.

Our business website has been down for 24 hours now - just a blank page. Their so called advanced tech support has no idea when it will be back online, all they keep saying is all hands are on deck to address a server issue. It has been over 20 hours since all their hands have been trying to solve this issue. How incompetent are these fools they hire to handle mission critical websites? Find another company, anyone will do a better job than Godaddy.

Awful company, spoke to Nongam and Sagan on Live Chat and they are refusing to refund an auto renewal for an unused domain which was not authorised to be charged to my card, when I am cancelling well within my 14 day statutory right as a UK consumer. Their own contract states that as a UK consumer I have 14 days to cancel products and services ordered from GoDaddy, yet they are insisting that a refund is not possible.

Terrible service, all my website was suspended without informing me and locked my account.. Why don't send email to me before your company lock my account? I will never use GoDaddy service again in future, I will tell all people don't use GoDaddy service, GoDaddy is a very unsafe company. I already contact with their customer service for more that three days, they only tell me wait, wait... Please unlock my account!!!

I was a customer of Godaddy.com for 14 years, more or less satisfied, until, for some odd reason could not access my account. I reported to customer care and it took them two month to reinstate the account! Meanwhile, my credit card was misused, someone tried to sell me my own domain and to top it all when they reinstated the account all my emails and archives were gone and customer care just said "tough!". Stay away off GODADDY, substandard security, poor customer service. My customer number is ** just to ensure how genuine is this complaint.

The wait times easily exceed an hour only to be disconnected once you've actually spoken with someone an additional 20 minutes and given them a "call-back" number which they never use. I've been their customer for 15 years, and they used to be good prior to 2019. There really isn't any customer support at all anymore, no accountability whatsoever. Haven't been able to access my account or websites for 3 days now, been trying to get it resolved, but just keep getting disconnected after long waits. Incredibly frustrating.

I've literally waited hours to get a minor problem fixed. As a website designer, I need quick, knowledgeable customer service. I will not be accepting any clients who come to me with GoDaddy from now on, unless they agree to switch hosting. Terrible.