Godaddy.com Reviews

About a month ago, my boss decided that we should start blogging on our website, so I began using GoDaddy's blog features more extensively. Since then, I have run into several problems. Images do not consistently upload, I have been unable to reliably create hyperlinks on words or sections of text, and when I try to publish certain changes, I receive a “failure to fetch website” error. The biggest problem, however, has been trying to get these issues resolved.

At this point, I have spent more than 17 hours dealing with GoDaddy support. I have used both phone and chat support, and there have been numerous occasions when I was transferred from one person to another or disconnected before the issue was resolved. On one particularly frustrating day, I spent approximately four hours trying to get help and was ultimately told to wait 24 hours. I did exactly that, but the problems remained.

I also made three screen recordings demonstrating the problems and explaining exactly what I was doing when the errors occurred. I sent those recordings and detailed information to the support team after being asked to provide them. However, during another lengthy support session, I discovered that apparently no one had actually followed up on the information I had submitted.

I have now spent another five and a half hours between chat and phone support trying to get someone to actually address the problem. During that process, I was given an email address by a representative so I could resend the information. I repeated the address back to him to make sure I had it correctly, and he confirmed it. I sent the email, but my Gmail account reported that the message could not be delivered because the address was blocked or invalid. I was also told during the conversation that the email had been received, which was inconsistent with what my email account showed.

I am especially disappointed because I have spent what amounts to nearly half of a workweek trying to resolve website problems instead of being able to do my actual job. The amount of time required would be frustrating even if I were ultimately getting a solution, but after all of these hours, the original problems are still unresolved. I now have two open case IDs that have not been addressed. Last night I was talking to a support person that said I can only get the support I need through chat not the phone. However by the time GoDaddy verifies all the information and has to review my case again, my time is almost up because they limit the chats to an hour.

I am also responding to a previous GoDaddy response on another review site that indicated someone had contacted me. I have checked my email and the messages on that site and have not found the communication they referenced. I genuinely hope someone at GoDaddy will take ownership of this issue and help get these problems fixed. I originally had a very positive opinion of GoDaddy because I found the platform easy to use. After this experience, however, my confidence in their technical support has changed considerably. I am still hoping the problems can be resolved, but after spending more than 17 hours trying to obtain assistance without a solution, I am very disappointed with the level of support I have received.

Original Review: Sept. 21, 2026

GoDaddy.com accidentally wiped out my entire customer database, which I spent two years building - and then refused to make things right. BACKGROUND: A customer representative asked if I wanted to renew my account for a 5-year term, at a 50% discount. She assured me the account would continue working exactly the same way, with no changes, including to my emails. I agreed - only to find out that instead of renewing my account, this representative created a NEW account, wiping out my entire customer database, which I rely on to send out new content, promotions, sponsor links, etc., and whose loss means the potential loss of thousands of dollars in business.

Worse, GoDaddy did not initially apologize nor offer to make things right. When I asked to speak to a supervisor, he said the best they could do is give me a year free (~$350), which is nothing compared to the potential loss of business I am now facing. I am taking my business elsewhere, and I encourage others to do the same. It was clear they have no real interest in keeping clients happy, and care more about the bottom line.

This garbage is useless to me! I have complained and they not only will not refund my money they will not let me exchange the airo builders for 2 conventional ones, that still take me all day to figure out! I'm going to take this up with AARP, but I'm not optimistic. It would be very helpful if someone at the GoDaddy call center would deign to take a few minutes to walk me through these processes. GoDaddy needs to realize that treating everyone the same does not always constitute treating them fairly. The supreme court case of laughing vs. Nichols made that ruling regarding children whose first language wasn't English. The same principle should apply to older people!

Perhaps most egregious is their habit of "monetizing the basic." GoDaddy has a penchant for taking services that were once gratis—such as domain privacy—and slapping a paywall on them, essentially charging customers for the privilege of not being harassed by spammers. They’ve perfected the art of the "forced upgrade," discontinuing useful tools only to sell you a "solution" for the very problem they created.

The sheer incompetence of their pricing transparency is laughable. I recently received a renewal notice for a 5-pack of email services for $299.00. When I pointed out that a Microsoft 365 Family plan—which offers more value—costs around $120, the "customer service" magic happened: they suddenly found a way to offer the same 5-pack for $119.00. This isn't "dynamic pricing"; it's a blatant attempt to see how much they can overcharge a customer before they get caught. To think they expected me to pay a 150% markup simply because I didn't do my homework is an insult to my intelligence.

After two decades, I can no longer justify funding the lavish lifestyles of a board and a CEO who view their customers as ATMs rather than partners. GoDaddy has traded its reputation for short-term margins, and in doing so, they’ve lost a client for life. Save yourself the headache and the money: take your business anywhere else.

What makes this particularly frustrating is that I had already contacted GoDaddy about the charge shortly after it happened and was told I would be refunded. I have documentation showing when I accessed the account, why I accessed it, the transaction I intentionally authorized, and my subsequent contact with GoDaddy regarding the unwanted charge.

I understand that auto-renewal was enabled on the existing domains. However, I added my personal payment card to complete ONE specific renewal. The fact that GoDaddy subsequently used that payment method for other existing domains is exactly the problem. I find the billing practices and the way this situation has been handled extremely disappointing and, in my opinion, predatory. GoDaddy is also significantly more expensive than many alternatives. **I would strongly recommend using other domain registrars such as Namecheap or Porkbun instead of GoDaddy.** After this experience, I will be moving away from GoDaddy and would encourage others to carefully consider their options before putting a payment method on a GoDaddy account with existing domains or subscriptions.

This morning I receive ANOTHER email saying the same so I go to look and discover it's not for my website and what's worse the payment I made was on an account for a marketing thing attached to NOTHING but because the payment was over 7 days ago "there's nothing they can do for me". I finally got someone after 5+ hr that told me I had the multiple accounts and was able to tell me the products causing the emails are on the 2nd account but even with that I cannot get a refund even though what I have purchased is useless unless I build a website with them. They then prove their incompetence as well. They ask what I would like to do and I say I would like to cancel both accounts since I am not using them and is there anyone I can talk to about a refund to which they respond that they cannot give me a refund.

I reiterate that I am not asking THEM for a refund. Only asking them to cancel at least the one account sending the emails and give me a supervisor or someone that might be able to do a refund to which they say "ok I will cancel all products on both accounts". NO! Only cancel the account causing the issue! I point out that if they cancel the product I paid for that I am not likely to get the refund. They say to give them a moment and now that I have finished typing this review they have responded to ask if I would like access to cancel the products. Then what the hell was I waiting for them to do?! Absolutely useless and I for one will not be doing business with them EVER and if I can I am going to get my husband's website that goes through them switch to a company that is actually helpful and timely.

What made the situation even more frustrating was GoDaddy’s response when I requested reimbursement for the unused portion of the subscription. I was told that I would not receive a refund, despite the fact that the service had been paid for in advance and I was no longer able to use it as a result of the transition. I understand that subscriptions have terms and refund policies. However, there is a significant difference between voluntarily canceling a service and attempting to transfer management of a Microsoft 365 account and then losing access to a prepaid service.

The entire experience was frustrating, time-consuming, and financially disappointing. I expected GoDaddy to help facilitate the transition while protecting access to the services I had already paid for. Instead, I was left feeling that I had paid for Microsoft 365 through 2027 and effectively lost the remaining value when I chose to manage the service independently.

I would strongly encourage anyone purchasing Microsoft 365 through GoDaddy to understand exactly what happens to their subscription, account, data, and prepaid balance before deciding to move away from GoDaddy. For me, this experience has significantly damaged my confidence in GoDaddy and I would not recommend purchasing Microsoft 365 through GoDaddy based on what happened.

Regarding email, GoDaddy sent me a renewal notice for an empty account I had deleted. I mistakenly thought it was for my main business email. They happily took $235 from me, for nothing. No added value. Just a money grab. The emails didn’t clearly specify what it was for. I was busy and needed the email I thought I was paying for. When I figured out what happened they would not refund my money. I would call these “gotcha” business practices. No ethics here. No compassion. No desire to offer value for the money you spend. GoDaddy does a lot of services but doesn’t do them well.

Then GoDaddy charged my debit card more than $1,200 for services associated with the account that the organization no longer needed. I requested a refund numerous times and explained the circumstances, including the months we had already spent working with GoDaddy trying to resolve the access problem. The answer remained the same: the charges were outside the applicable refund window. What makes that answer particularly difficult to accept is that we didn’t simply change our minds about services we purchased. We spent months trying to resolve a problem involving a website belonging to a legitimate business, provided documentation of ownership, and ultimately had to abandon the website and start over. GoDaddy then refused to refund more than $1,200 in services we could no longer use.

Over the years, I have heard other people complain about GoDaddy and continued doing business with the company anyway. Unfortunately, this experience changed my mind. I no longer have confidence that GoDaddy will be there when a customer faces a complicated problem that doesn't fit neatly within its standard policies. For a company entrusted with something as important as a business’s domains, websites and online presence, that matters. GoDaddy had an opportunity to help resolve an unusual and difficult situation and, later, an opportunity to make the financial situation right. In my experience, it did neither.

On day 8 I asked for a refund. They denied it saying it's clearly written in their policies which is at the bottom of their site. RIP OFF. So I have a site I can't change anything but some wording, can't link the book now button to my scheduling app, can't add my social media links to the site without purchasing more credits and having AI do it. STAY AWAY. Wish I would have went with some other company.

The support process itself has consumed an extraordinary amount of time. I have repeatedly spent hours going through customer verification, explaining the problem, repeating troubleshooting after being transferred, having another trouble ticket created, waiting 24–48 hours, and then calling again when the problem remains unresolved. On at least six occasions, I have spent approximately 6–9 hours working directly with GoDaddy support to walk through website problems. I have screenshots and call records documenting the amount of time involved.

The most serious example is my website's primary customer contact form. A prospective client can complete the form, click Submit, and receive a message saying their information was received and that we will respond shortly. But I don't receive the inquiry. From the prospective client's perspective, it appears that my company simply chose not to respond. This is a form GoDaddy created and one I have previously spent days working with GoDaddy to fix. For a business where trust and first impressions matter, problems like this aren't cosmetic website issues. They can directly affect customer relationships and business opportunities. I also tried escalating these problems. My experience was that escalation required another ticket and another wait. By the time someone contacted me, I was often dealing with a new set of website problems while trying to get the original problems resolved.

Today I am still dealing with website issues, including headers and footers, grammatical errors, and the contact-form problem. After spending more than $10,000 with GoDaddy, here is what I wish someone had told me before I started: If you need a relatively basic website and your requirements are straightforward, GoDaddy may be a reasonable option to evaluate. If your business depends on a polished, professionally developed, commercial-grade website and the website is an important part of establishing customer trust, I strongly recommend evaluating dedicated professional web-development firms before making your decision. I would also strongly recommend that businesses carefully evaluate purchasing Microsoft 365, OneDrive, SharePoint and other Microsoft services directly from Microsoft rather than through GoDaddy. That has been a separate painful lesson for me.

I don't expect technology to be perfect. Problems happen. What matters is how effectively they are resolved. My experience has been an exhausting cycle of fixes, new problems, support calls, tickets, waiting, escalation, and starting over. My biggest regret isn't the $10,000+ I spent. It's the extraordinary amount of my time I've spent trying to get the services I purchased working reliably. I'm sharing this so another business owner can ask the questions I wish I had asked before making the same decision.

As soon as I realized what had happened, I immediately contacted customer service and explained that I am a novice domain buyer. This unexpected charge nearly emptied my bank account and caused significant financial stress. I asked GoDaddy to work with me on a fair resolution, but despite reporting the issue promptly and being a customer for more than two decades, my request was denied.

I am beyond sad that this is how a 20+ year customer was treated. The lack of flexibility and understanding has left me feeling that my loyalty was not valued. Because of this experience, I will be moving my domains to another registrar as soon as I can. My advice to anyone purchasing domains—especially premium domains—is to review every screen carefully, verify the final price before submitting payment, and understand exactly what you are buying before clicking “Purchase.” I hope GoDaddy considers adding additional safeguards or confirmation steps for high-value premium domain purchases so that other customers do not experience what I did.

It became apparent that AI was being used to generate much of the website without the necessary human review to ensure quality, accuracy, and consistency. AI can be a useful tool, but it should never replace careful quality control or professional oversight. Communication was equally disappointing. Supervisors did not return calls, follow up on concerns, or ensure my project was being handled properly. I never felt like my business or my success mattered.

When you pay a premium for professional website development, you expect expertise, accountability, and a finished product that reflects your vision. Instead, I felt like I had to manage the project myself while continually correcting avoidable mistakes. The financial investment was significant, but the greatest loss was my time, energy, and patience. My business depends on a professional online presence, and these delays affected my planned launch. I regret choosing this company. Based on my experience, I cannot recommend their services. I expected professionalism, attention to detail, and responsive customer service, but unfortunately, my experience fell far below those expectations.

Needless to say I was already getting furious at this point. I went ahead and tried to resolve things online, and after going in circles, my ISSUE WAS STILL NOT RESOLVED, and I told them it wasn't resolved, and they REDIRECTED ME BACK TO THEIR CUSTOMER SERVICE SITE. I think everyone at GoDaddy might genuinely be the most useless and incompetent people in the world. Please do yourself a favor and AVOID GODADDY.

* Random images appearing on my website, including a banner I never added and, at one point, my main website images being replaced with fruit(?).

Throughout the call, I was repeatedly placed on hold while the representative searched for answers. At one point, he admitted he was reading the same article he originally wanted to send me. After more than an hour, I was told the issue was fixed, but it wasn't. Eventually, they created a support ticket and ended the call with a case number—without an apology, without a resolution, and without any confidence that the problem would actually be addressed. I asked if I should call back tomorrow if the issue isn't resolved and go through the same thing again? He replied, "Yes". As a small business owner, I depend on my website to function correctly. Every mistake costs me time, money, and customer trust. I expected support from GoDaddy, but instead I was left troubleshooting their platform while paying for their services. Extremely disappointing experience.

On top of that, shipping charges stopped calculating correctly, forcing me to cover the shipping costs myself. Getting help from customer support was extremely frustrating. I spent hours on the phone, was disconnected by three different representatives, and despite countless attempts to resolve the issues, the problems remain unresolved.

The situation became so disruptive that I spent weeks trying to fix my website and ultimately had to unpublish my store. I was also promised a free month of service as compensation for the trouble, but that was never provided. The entire experience has been incredibly disappointing and stressful. At this point, I feel I need to move to a different platform, but the thought of migrating my entire online store is overwhelming and discouraging.

The website was built in Airo. We believe that Terry’s lack of communication skills and his lack of following specific instructions to delete misterwiseelectric.com, which was built in Wordpress led to this error. His deleting Mrwiseelectric.com has cost us to lose many customers. When I contacted GoDaddy.com regarding this matter, although I bought the Airo website builder on 05/15/2026, along with many points following that purchase, the GoDaddy technical agents insisted that me and my website developer team never built the Mrwiseelectric.com website. The building of that website took about 60 hours to build.

There is proof that the website under the domain named Mrwiseelectric.com was built on the Airo platform via GoDaddy.com, who hosted the site. There are traces of Mrwiseelectric.com that are showing on Google.com when you search for it. The Airo logo that shows V3 in purple shows. I paid GoDaddy.com on 05/15/2026 in full for the Airo website builder.

I paid GoDaddy for points to edit the Mrwiseelectric.com site. Before the technician deleted the Mrwiseelectric.com site, things were going so well with the Airo website builder that I requested that the technician delete the existing previous used WordPress website builder, and purchased another Airo website builder for our other domain named tristateselectrician.com. Our website developer and I spend about 60 hours building the Mrwiseelectric.com website. It has been devastating that the technician deleted our Mrwiseelectric.com that was built in Airo website builder, instead of deleting the WordPress website named misterwiserlectric.com.

If you listen to my phone conversation with the GoDaddy.com technician named Terry **, you will understand that he was clearly instructed to delete misterwiserlectric.com instead of Mrwiseelectric.com, because Mrwiseelectric.com was spelled out several times to him, along with the specific instructions. These pictures show that Mrwiseelectric.com was built in the Airo website builder and the pages were published to Google via the Airo website builder, which I purchased on 05/15/2026, and bought hundreds of dollars' worth of points for editing the Mrwiseelectric.com website.

May 20th my site goes live, and Maria says she will call me in 24 to 48 hours to helps me get the last details done, setup shipping, payments etc. A week later and still nothing. Multiple calls and I can't get a human from web development to speak to me. They could contact me at 6PM Hawaii time when they wanted my money but after getting it, regular hours, no 24/7 support. I took off work, losing $400 today in wages (before tax), got transferred to 3 different people, still nobody in web dedicated team speaking to me. I am told they are aware, they have an expedited ticket and they will call me back. 45 days and approx $10k in lost sales and no sense of urgency. Nobody actually providing customer service. As I look around for as new service provider it's hard to find a basic template driven web company. It's all AI crap now and no actual customer service.

I asked for a supervisor, but they won’t transfer me. I asked to find out when my website is gonna be up and going. They can’t tell me they tell me I can only submit one ticket and that’s every 48 hours with a company like mine that is rather large. It’s difficult, I was told in the on-site that no matter what, it would be handled by GoDaddy and they would manage the website seamlessly without any altercations. It has been an absolute disaster. That is rather large. It’s difficult, I was told in the one slot, that no matter what, it would be handled by GoDaddy and they would manage the website seamlessly without any altercations. It has been a absolute disaster.

Their management and their supervisors are not available. They do not take time to contact anybody. They tell you they’re gonna call you back and they don’t do it so a strong recommendation would be that GoDaddy get either new Management or put together a staff that knows how to handle Customer Service because their team in the Philippines has no idea what they’re doing strongly. Recommend you go elsewhere if you’re looking for a website. If anyone has a recommendation where I could take my business, please let me know.