Godaddy.com Reviews

As soon as I realized what had happened, I immediately contacted customer service and explained that I am a novice domain buyer. This unexpected charge nearly emptied my bank account and caused significant financial stress. I asked GoDaddy to work with me on a fair resolution, but despite reporting the issue promptly and being a customer for more than two decades, my request was denied.

I am beyond sad that this is how a 20+ year customer was treated. The lack of flexibility and understanding has left me feeling that my loyalty was not valued. Because of this experience, I will be moving my domains to another registrar as soon as I can. My advice to anyone purchasing domains—especially premium domains—is to review every screen carefully, verify the final price before submitting payment, and understand exactly what you are buying before clicking “Purchase.” I hope GoDaddy considers adding additional safeguards or confirmation steps for high-value premium domain purchases so that other customers do not experience what I did.

It became apparent that AI was being used to generate much of the website without the necessary human review to ensure quality, accuracy, and consistency. AI can be a useful tool, but it should never replace careful quality control or professional oversight. Communication was equally disappointing. Supervisors did not return calls, follow up on concerns, or ensure my project was being handled properly. I never felt like my business or my success mattered.

When you pay a premium for professional website development, you expect expertise, accountability, and a finished product that reflects your vision. Instead, I felt like I had to manage the project myself while continually correcting avoidable mistakes. The financial investment was significant, but the greatest loss was my time, energy, and patience. My business depends on a professional online presence, and these delays affected my planned launch. I regret choosing this company. Based on my experience, I cannot recommend their services. I expected professionalism, attention to detail, and responsive customer service, but unfortunately, my experience fell far below those expectations.

Needless to say I was already getting furious at this point. I went ahead and tried to resolve things online, and after going in circles, my ISSUE WAS STILL NOT RESOLVED, and I told them it wasn't resolved, and they REDIRECTED ME BACK TO THEIR CUSTOMER SERVICE SITE. I think everyone at GoDaddy might genuinely be the most useless and incompetent people in the world. Please do yourself a favor and AVOID GODADDY.

* Random images appearing on my website, including a banner I never added and, at one point, my main website images being replaced with fruit(?).

Throughout the call, I was repeatedly placed on hold while the representative searched for answers. At one point, he admitted he was reading the same article he originally wanted to send me. After more than an hour, I was told the issue was fixed, but it wasn't. Eventually, they created a support ticket and ended the call with a case number—without an apology, without a resolution, and without any confidence that the problem would actually be addressed. I asked if I should call back tomorrow if the issue isn't resolved and go through the same thing again? He replied, "Yes". As a small business owner, I depend on my website to function correctly. Every mistake costs me time, money, and customer trust. I expected support from GoDaddy, but instead I was left troubleshooting their platform while paying for their services. Extremely disappointing experience.

On top of that, shipping charges stopped calculating correctly, forcing me to cover the shipping costs myself. Getting help from customer support was extremely frustrating. I spent hours on the phone, was disconnected by three different representatives, and despite countless attempts to resolve the issues, the problems remain unresolved.

The situation became so disruptive that I spent weeks trying to fix my website and ultimately had to unpublish my store. I was also promised a free month of service as compensation for the trouble, but that was never provided. The entire experience has been incredibly disappointing and stressful. At this point, I feel I need to move to a different platform, but the thought of migrating my entire online store is overwhelming and discouraging.

The website was built in Airo. We believe that Terry’s lack of communication skills and his lack of following specific instructions to delete misterwiseelectric.com, which was built in Wordpress led to this error. His deleting Mrwiseelectric.com has cost us to lose many customers. When I contacted GoDaddy.com regarding this matter, although I bought the Airo website builder on 05/15/2026, along with many points following that purchase, the GoDaddy technical agents insisted that me and my website developer team never built the Mrwiseelectric.com website. The building of that website took about 60 hours to build.

There is proof that the website under the domain named Mrwiseelectric.com was built on the Airo platform via GoDaddy.com, who hosted the site. There are traces of Mrwiseelectric.com that are showing on Google.com when you search for it. The Airo logo that shows V3 in purple shows. I paid GoDaddy.com on 05/15/2026 in full for the Airo website builder.

I paid GoDaddy for points to edit the Mrwiseelectric.com site. Before the technician deleted the Mrwiseelectric.com site, things were going so well with the Airo website builder that I requested that the technician delete the existing previous used WordPress website builder, and purchased another Airo website builder for our other domain named tristateselectrician.com. Our website developer and I spend about 60 hours building the Mrwiseelectric.com website. It has been devastating that the technician deleted our Mrwiseelectric.com that was built in Airo website builder, instead of deleting the WordPress website named misterwiserlectric.com.

If you listen to my phone conversation with the GoDaddy.com technician named Terry **, you will understand that he was clearly instructed to delete misterwiserlectric.com instead of Mrwiseelectric.com, because Mrwiseelectric.com was spelled out several times to him, along with the specific instructions. These pictures show that Mrwiseelectric.com was built in the Airo website builder and the pages were published to Google via the Airo website builder, which I purchased on 05/15/2026, and bought hundreds of dollars' worth of points for editing the Mrwiseelectric.com website.

May 20th my site goes live, and Maria says she will call me in 24 to 48 hours to helps me get the last details done, setup shipping, payments etc. A week later and still nothing. Multiple calls and I can't get a human from web development to speak to me. They could contact me at 6PM Hawaii time when they wanted my money but after getting it, regular hours, no 24/7 support. I took off work, losing $400 today in wages (before tax), got transferred to 3 different people, still nobody in web dedicated team speaking to me. I am told they are aware, they have an expedited ticket and they will call me back. 45 days and approx $10k in lost sales and no sense of urgency. Nobody actually providing customer service. As I look around for as new service provider it's hard to find a basic template driven web company. It's all AI crap now and no actual customer service.