Godaddy.com Reviews

They don’t service all business. They have businesses they favor. That won’t stop them from taking your money and wasting your time. We are a homeless nonprofit and part of our services is credit repair and debt consolidation to help transition homeless folks out of transitional housing. Godaddy has decided that they want to determine what tools nonprofits can use to help their constituents. They determine what businesses they will work with behind close doors and leave no direct number to that department. They do not clearly state that they do not work with all business and they act as if they take anybody looking to start a business.

I just had a terrible experience with… I just had a terrible experience with GoDaddy that literally cost my business money and yet I still have not received an apology, and my issue still hasn't been fixed. I use GoDaddy to host our family business website. A few weeks ago, I paid $90 for a 14-day back up feature. Since I was going to be doing updates on my site, I invested this money (while I'm unemployed) for peace of mind. Lo and behold, my website went down to some errors during our updates. But, I was fine right? I had a back-up.

GoDaddy claims they sent me email regarding a website site hosting and domain renewal. So I renewed my domain but they wend ahead a deleted my site all together! I contacted customer services and they told me I need to pay to rebuild my site and that they do not have any backup! I have never heard of a company that is as big as GoDaddy that does not have backup. Do not trust them. They will just take your money and delete your product. The customer service staff go by a script and they provide no help at all including the supervisors. I made a call to GoDaddy to resolve this issue and I was hung up on! Thanks to them I lost thousands of dollars in sales and I need to spend more to rebuild my site and restore all information! STAY AWAY FROM THEM. GODADDY IS THE WORST!

Do not order anything from this website. If you give them your CC info they will continue charging you for fake renewals and claim they can't refund you if you catch them and complain. They charged my CC for renewals I never authorized. Had to get my CC involved to dispute. DON'T EVEN GO ON THEIR WEBSITE. STAY FAR AWAY FROM THEM!!!!

I had an issue with my Outlook. A few months earlier when I called to ask for help, they forced me to buy new products. I did that. 3 months later I had issues with my product (Outlook). I kept asking the tech-support if they are trained on the product and the answer was yes. I am a software engineer so very technical and although cannot fix "Outlook' I understand when they don't know what they are doing. The tech support spent 2.5 hour on the phone with me.. Kept putting me on hold to go and 'check something'. At the end my work-outlook was COMPLETELY messed up. I could not get in. At the end he said he cannot help me and had to bring level-2 tech support. He was supposed to call me the next day but he never did.

I have 50 screenshots on my phone for the run-around for credits on random auto-renewals on random things including supposed free domains, the kind that end with.godaddy.com. You must check your account and look for auto renews that won't show up until a whole year later... by then it's too late. Any free email, hosting ideas and creative things you have set-up and forgotten about may come to haunt you later. And that is IF you even catch them, often on your PayPal. Whatever you do, use your bank when you set it up so you can dispute easier later. The WORST isn't even that, it's the run-around nonsense in customer service, saying the refund is coming then not coming.

Please be aware that they can lose your content. The Website Builder lost all content that I created (and published) when changing hosting platforms. I spent 8 phone calls with them (** in case anyone from GoDaddy wants to check up on this). I now have to redo the site (ALL changes were lost)! Tech Support couldn't find my content that I published. Even after the first 7 calls, they told me they could see it (and the coding) and it wouldn't take long to restore it. Their backup system didn't actually back it up (again, even though it was published). I'll be going with a new provider at the end of the month when the contract is finished out. So utterly, utterly useless! Hours wasted! Tip for consumers: N/A. Review should speak for itself. I NEVER want another person to go through the hassle of dealing with GoDaddy again.

I've been a customer for over 10 years and always had, at the very least, good customer service. In the last couple years the company has completely tanked. When you have a problem with a service such as website or email, they no longer offer viable solutions to problems: only new products, costing thousands of dollars. They destroyed our old, perfectly functional website, against our wishes. Recently, we were forced to upgrade to a new model for our website (re: destroyed our old, functional one) and they promised the new model would be a viable replacement for the older model. We spent about $2000 building the new one, not including our own time, and realized immediately our customers could not use it due to a lack of features we were promised would be included.

Someone has Godaddy hosting a website that has stolen our company credentials and is selling nonexistent products in our name. **. We have reached out to Godaddy.com, the police have told godaddy.com to shut it down and now we have a court order telling godaddy to shut it down and they refuse to shut it down. Consumers are losing money to this website and godaddy is complacent in this. Shame on you godaddy.

I got onto the messaging system for GODADDY the web platform company. They gave me a certain amount of email addresses that would be associated with my company. They never sent me a notification that my account was needing to be paid to carry on my prescription for my company's website and emails. They deleted the account. When we went back in and paid the account because we noticed our website was down is when we noticed that it needed to be renewed. When we paid to renew our account they never reinstated all the emails associated with the account. Now they are saying we need to pay an additional amount to reinstate those emails that was on the original account that they never notified us that the membership needed to be paid to carry on. I am not paying to reinstate any emails when these were originally with the account to begin with. When our time is up we will be moving from GODADDY to IONOS just as soon as possible.