Godaddy.com Reviews

This morning I receive ANOTHER email saying the same so I go to look and discover it's not for my website and what's worse the payment I made was on an account for a marketing thing attached to NOTHING but because the payment was over 7 days ago "there's nothing they can do for me". I finally got someone after 5+ hr that told me I had the multiple accounts and was able to tell me the products causing the emails are on the 2nd account but even with that I cannot get a refund even though what I have purchased is useless unless I build a website with them. They then prove their incompetence as well. They ask what I would like to do and I say I would like to cancel both accounts since I am not using them and is there anyone I can talk to about a refund to which they respond that they cannot give me a refund.

I reiterate that I am not asking THEM for a refund. Only asking them to cancel at least the one account sending the emails and give me a supervisor or someone that might be able to do a refund to which they say "ok I will cancel all products on both accounts". NO! Only cancel the account causing the issue! I point out that if they cancel the product I paid for that I am not likely to get the refund. They say to give them a moment and now that I have finished typing this review they have responded to ask if I would like access to cancel the products. Then what the hell was I waiting for them to do?! Absolutely useless and I for one will not be doing business with them EVER and if I can I am going to get my husband's website that goes through them switch to a company that is actually helpful and timely.

What made the situation even more frustrating was GoDaddy’s response when I requested reimbursement for the unused portion of the subscription. I was told that I would not receive a refund, despite the fact that the service had been paid for in advance and I was no longer able to use it as a result of the transition. I understand that subscriptions have terms and refund policies. However, there is a significant difference between voluntarily canceling a service and attempting to transfer management of a Microsoft 365 account and then losing access to a prepaid service.

The entire experience was frustrating, time-consuming, and financially disappointing. I expected GoDaddy to help facilitate the transition while protecting access to the services I had already paid for. Instead, I was left feeling that I had paid for Microsoft 365 through 2027 and effectively lost the remaining value when I chose to manage the service independently.

I would strongly encourage anyone purchasing Microsoft 365 through GoDaddy to understand exactly what happens to their subscription, account, data, and prepaid balance before deciding to move away from GoDaddy. For me, this experience has significantly damaged my confidence in GoDaddy and I would not recommend purchasing Microsoft 365 through GoDaddy based on what happened.

Regarding email, GoDaddy sent me a renewal notice for an empty account I had deleted. I mistakenly thought it was for my main business email. They happily took $235 from me, for nothing. No added value. Just a money grab. The emails didn’t clearly specify what it was for. I was busy and needed the email I thought I was paying for. When I figured out what happened they would not refund my money. I would call these “gotcha” business practices. No ethics here. No compassion. No desire to offer value for the money you spend. GoDaddy does a lot of services but doesn’t do them well.

Then GoDaddy charged my debit card more than $1,200 for services associated with the account that the organization no longer needed. I requested a refund numerous times and explained the circumstances, including the months we had already spent working with GoDaddy trying to resolve the access problem. The answer remained the same: the charges were outside the applicable refund window. What makes that answer particularly difficult to accept is that we didn’t simply change our minds about services we purchased. We spent months trying to resolve a problem involving a website belonging to a legitimate business, provided documentation of ownership, and ultimately had to abandon the website and start over. GoDaddy then refused to refund more than $1,200 in services we could no longer use.

Over the years, I have heard other people complain about GoDaddy and continued doing business with the company anyway. Unfortunately, this experience changed my mind. I no longer have confidence that GoDaddy will be there when a customer faces a complicated problem that doesn't fit neatly within its standard policies. For a company entrusted with something as important as a business’s domains, websites and online presence, that matters. GoDaddy had an opportunity to help resolve an unusual and difficult situation and, later, an opportunity to make the financial situation right. In my experience, it did neither.

On day 8 I asked for a refund. They denied it saying it's clearly written in their policies which is at the bottom of their site. RIP OFF. So I have a site I can't change anything but some wording, can't link the book now button to my scheduling app, can't add my social media links to the site without purchasing more credits and having AI do it. STAY AWAY. Wish I would have went with some other company.

The support process itself has consumed an extraordinary amount of time. I have repeatedly spent hours going through customer verification, explaining the problem, repeating troubleshooting after being transferred, having another trouble ticket created, waiting 24–48 hours, and then calling again when the problem remains unresolved. On at least six occasions, I have spent approximately 6–9 hours working directly with GoDaddy support to walk through website problems. I have screenshots and call records documenting the amount of time involved.

The most serious example is my website's primary customer contact form. A prospective client can complete the form, click Submit, and receive a message saying their information was received and that we will respond shortly. But I don't receive the inquiry. From the prospective client's perspective, it appears that my company simply chose not to respond. This is a form GoDaddy created and one I have previously spent days working with GoDaddy to fix. For a business where trust and first impressions matter, problems like this aren't cosmetic website issues. They can directly affect customer relationships and business opportunities. I also tried escalating these problems. My experience was that escalation required another ticket and another wait. By the time someone contacted me, I was often dealing with a new set of website problems while trying to get the original problems resolved.

Today I am still dealing with website issues, including headers and footers, grammatical errors, and the contact-form problem. After spending more than $10,000 with GoDaddy, here is what I wish someone had told me before I started: If you need a relatively basic website and your requirements are straightforward, GoDaddy may be a reasonable option to evaluate. If your business depends on a polished, professionally developed, commercial-grade website and the website is an important part of establishing customer trust, I strongly recommend evaluating dedicated professional web-development firms before making your decision. I would also strongly recommend that businesses carefully evaluate purchasing Microsoft 365, OneDrive, SharePoint and other Microsoft services directly from Microsoft rather than through GoDaddy. That has been a separate painful lesson for me.

I don't expect technology to be perfect. Problems happen. What matters is how effectively they are resolved. My experience has been an exhausting cycle of fixes, new problems, support calls, tickets, waiting, escalation, and starting over. My biggest regret isn't the $10,000+ I spent. It's the extraordinary amount of my time I've spent trying to get the services I purchased working reliably. I'm sharing this so another business owner can ask the questions I wish I had asked before making the same decision.

As soon as I realized what had happened, I immediately contacted customer service and explained that I am a novice domain buyer. This unexpected charge nearly emptied my bank account and caused significant financial stress. I asked GoDaddy to work with me on a fair resolution, but despite reporting the issue promptly and being a customer for more than two decades, my request was denied.

I am beyond sad that this is how a 20+ year customer was treated. The lack of flexibility and understanding has left me feeling that my loyalty was not valued. Because of this experience, I will be moving my domains to another registrar as soon as I can. My advice to anyone purchasing domains—especially premium domains—is to review every screen carefully, verify the final price before submitting payment, and understand exactly what you are buying before clicking “Purchase.” I hope GoDaddy considers adding additional safeguards or confirmation steps for high-value premium domain purchases so that other customers do not experience what I did.

It became apparent that AI was being used to generate much of the website without the necessary human review to ensure quality, accuracy, and consistency. AI can be a useful tool, but it should never replace careful quality control or professional oversight. Communication was equally disappointing. Supervisors did not return calls, follow up on concerns, or ensure my project was being handled properly. I never felt like my business or my success mattered.

When you pay a premium for professional website development, you expect expertise, accountability, and a finished product that reflects your vision. Instead, I felt like I had to manage the project myself while continually correcting avoidable mistakes. The financial investment was significant, but the greatest loss was my time, energy, and patience. My business depends on a professional online presence, and these delays affected my planned launch. I regret choosing this company. Based on my experience, I cannot recommend their services. I expected professionalism, attention to detail, and responsive customer service, but unfortunately, my experience fell far below those expectations.

Needless to say I was already getting furious at this point. I went ahead and tried to resolve things online, and after going in circles, my ISSUE WAS STILL NOT RESOLVED, and I told them it wasn't resolved, and they REDIRECTED ME BACK TO THEIR CUSTOMER SERVICE SITE. I think everyone at GoDaddy might genuinely be the most useless and incompetent people in the world. Please do yourself a favor and AVOID GODADDY.

* Random images appearing on my website, including a banner I never added and, at one point, my main website images being replaced with fruit(?).

Throughout the call, I was repeatedly placed on hold while the representative searched for answers. At one point, he admitted he was reading the same article he originally wanted to send me. After more than an hour, I was told the issue was fixed, but it wasn't. Eventually, they created a support ticket and ended the call with a case number—without an apology, without a resolution, and without any confidence that the problem would actually be addressed. I asked if I should call back tomorrow if the issue isn't resolved and go through the same thing again? He replied, "Yes". As a small business owner, I depend on my website to function correctly. Every mistake costs me time, money, and customer trust. I expected support from GoDaddy, but instead I was left troubleshooting their platform while paying for their services. Extremely disappointing experience.

On top of that, shipping charges stopped calculating correctly, forcing me to cover the shipping costs myself. Getting help from customer support was extremely frustrating. I spent hours on the phone, was disconnected by three different representatives, and despite countless attempts to resolve the issues, the problems remain unresolved.

The situation became so disruptive that I spent weeks trying to fix my website and ultimately had to unpublish my store. I was also promised a free month of service as compensation for the trouble, but that was never provided. The entire experience has been incredibly disappointing and stressful. At this point, I feel I need to move to a different platform, but the thought of migrating my entire online store is overwhelming and discouraging.

The website was built in Airo. We believe that Terry’s lack of communication skills and his lack of following specific instructions to delete misterwiseelectric.com, which was built in Wordpress led to this error. His deleting Mrwiseelectric.com has cost us to lose many customers. When I contacted GoDaddy.com regarding this matter, although I bought the Airo website builder on 05/15/2026, along with many points following that purchase, the GoDaddy technical agents insisted that me and my website developer team never built the Mrwiseelectric.com website. The building of that website took about 60 hours to build.

There is proof that the website under the domain named Mrwiseelectric.com was built on the Airo platform via GoDaddy.com, who hosted the site. There are traces of Mrwiseelectric.com that are showing on Google.com when you search for it. The Airo logo that shows V3 in purple shows. I paid GoDaddy.com on 05/15/2026 in full for the Airo website builder.

I paid GoDaddy for points to edit the Mrwiseelectric.com site. Before the technician deleted the Mrwiseelectric.com site, things were going so well with the Airo website builder that I requested that the technician delete the existing previous used WordPress website builder, and purchased another Airo website builder for our other domain named tristateselectrician.com. Our website developer and I spend about 60 hours building the Mrwiseelectric.com website. It has been devastating that the technician deleted our Mrwiseelectric.com that was built in Airo website builder, instead of deleting the WordPress website named misterwiserlectric.com.

If you listen to my phone conversation with the GoDaddy.com technician named Terry **, you will understand that he was clearly instructed to delete misterwiserlectric.com instead of Mrwiseelectric.com, because Mrwiseelectric.com was spelled out several times to him, along with the specific instructions. These pictures show that Mrwiseelectric.com was built in the Airo website builder and the pages were published to Google via the Airo website builder, which I purchased on 05/15/2026, and bought hundreds of dollars' worth of points for editing the Mrwiseelectric.com website.

May 20th my site goes live, and Maria says she will call me in 24 to 48 hours to helps me get the last details done, setup shipping, payments etc. A week later and still nothing. Multiple calls and I can't get a human from web development to speak to me. They could contact me at 6PM Hawaii time when they wanted my money but after getting it, regular hours, no 24/7 support. I took off work, losing $400 today in wages (before tax), got transferred to 3 different people, still nobody in web dedicated team speaking to me. I am told they are aware, they have an expedited ticket and they will call me back. 45 days and approx $10k in lost sales and no sense of urgency. Nobody actually providing customer service. As I look around for as new service provider it's hard to find a basic template driven web company. It's all AI crap now and no actual customer service.

I asked for a supervisor, but they won’t transfer me. I asked to find out when my website is gonna be up and going. They can’t tell me they tell me I can only submit one ticket and that’s every 48 hours with a company like mine that is rather large. It’s difficult, I was told in the on-site that no matter what, it would be handled by GoDaddy and they would manage the website seamlessly without any altercations. It has been an absolute disaster. That is rather large. It’s difficult, I was told in the one slot, that no matter what, it would be handled by GoDaddy and they would manage the website seamlessly without any altercations. It has been a absolute disaster.

Their management and their supervisors are not available. They do not take time to contact anybody. They tell you they’re gonna call you back and they don’t do it so a strong recommendation would be that GoDaddy get either new Management or put together a staff that knows how to handle Customer Service because their team in the Philippines has no idea what they’re doing strongly. Recommend you go elsewhere if you’re looking for a website. If anyone has a recommendation where I could take my business, please let me know.

Or, in a more professional tone: Our experience with this company was very disappointing. After a customer returned merchandise purchased by credit card, we were still charged a 3% processing fee. Additionally, the transaction funds were never released because the amount exceeded $5,000. Based on our experience, these business practices raise serious concerns, and we cannot recommend this company to other businesses. Be careful to describe only what you personally experienced and can substantiate, rather than making definitive accusations of fraud, to avoid potential defamation issues.

Then you dispute it with bank. But godaddy sends a form letter of term of service stating they had the right to charge. So you don't get refunded. Then you figure okay well I may as well set up the email service I've paid for. But when you try you can't because you had cancelled it via email before they charged you. You don't get the refund and they won't let you set up the email unless you pay another 95 dollars. May they rot in hell.

My main concern is not the disclosed transaction fee, but rather the lack of transparency regarding the internal FX conversion spread and the materially unfavorable exchange rate applied before payout. I contacted support multiple times, requested clarification and escalation, and sent emails to the responsible teams, but no meaningful resolution was provided and nobody from the complaints or payout team attempted to contact me directly regarding the issue. I strongly recommend that sellers:

* and carefully review payout currency settings before finalizing transactions.

The issue is not where someone is from — the issue is that customers are left dealing with misunderstandings, repeated errors, rude behavior, raised voices, and in some cases calls being disconnected instead of problems being resolved professionally. Customers should not have to call back multiple times because support staff either do not fully understand DNS management or fail to properly document changes made to accounts. It is exhausting having to repeatedly explain the same issue while my businesses lose time, traffic, and orders due to preventable mistakes. What makes matters even worse is the attitude and professionalism from certain representatives. I have experienced situations where support agents became dismissive, argumentative, spoke to me disrespectfully, interrupted me, or hung up the call entirely. No loyal customer should ever be treated that way after spending over two decades supporting a company.

At this point, the stress, downtime, and repeated negative experiences have made me seriously consider moving all of my domains and business services elsewhere. I have referred many customers to GoDaddy over the years, but based on my recent experiences, I can no longer confidently recommend your company. It is disappointing to see the decline in both technical support quality and customer care from a company I once trusted.

If you need a domain, website, or business emails, this is the absolute worst possible company to go through. It is significantly cheaper to purchase and create a website/domain through Wix and then take care of any email needs through Microsoft directly. Once again do NOT purchase anything from GoDaddy unless you want to be deceived and lied too, talk to customer support for over 6 straight hours, and not be able to receive the refund that you deserve.

Fast forward to about 2 years ago. GD was bought by someone in the Middle East, they went public (stock market) and we were forced off of the platform were on (Quick Shopping Cart) and pushed into this Website Builder. Do it yourself. We were assured it was easy and cheaper. It was not easy, if we called with a question we were told to go kick rocks....we were in the Website Builder program. "You should have paid us to do it". Now, as of about 3 weeks ago, GD did a update and now our site is pretty much dead and No One at GD seems to care about getting it fixed.

And talking to anyone about it is NO LONGER something we can do. And I'm seeing the same issue with other GD website owners all over the internet, so it's not just us. Now, GD is all about the bottom line. How much money can they make and some of the Tech people I have talked early on were just plain rude. I had a few of them just hang up when I tried to ask a question. And you can call their 480 area code number and you'll wind up talking to someone that has very knowledge of the English language. GD truly sucks now. After 20 years, they've hit the bottom of the barrel. We will be bailing from GD soon. I'm already talking to other website companies.

To make matters worse, I’m being told they will “honor one month free.” For what exactly? I can’t even add my products. No one has called me back. No one seems to care. I used to love GoDaddy, but it is no longer the same company. This entire experience has been beyond frustrating and completely unacceptable. Please save your time and your money — this has truly been the worst experience I’ve ever had.

I’ve spoken to 3 web designers who said they are getting tons of business from people leaving GoDaddy. My current web designer logged into my GoDaddy portal and said the team building the site had zero experience and didn’t know how to build. He showed me examples of what they were doing with certain commands and then showed me the proper commands on his Wordpress account when he rebuilt my website. Every automatic email GoDaddy sends claims revisions are complete and the website is ready to be published but it’s all a lie and all performative. Nothing ever gets done.

I highly recommend my guy. Mitch at Biz detail web design in the east bay area. He rebuilt my website in 5 days and is now hosting my site permanently. After 6 weeks with GoDaddy they had yet to recreate my existing website (copy/paste) or upload my project images to the portfolio part of the website. It would have taken them 2 years to rebuild my existing website. Imagine being a new small business owner and a company treating you this way. Stealing your money, time and sanity. Contact me for more detail about GoDaddy, and I will share everything.**. I won’t stop sharing with the world how predatorial GoDaddy is until I get a full refund!!!