Godaddy.com

Godaddy.com

 2.8/5 (459 reviews)
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About Godaddy.com

GoDaddy is a web host and domain provider that offers multiple website plans and features. One of the largest domain-hosting companies, GoDaddy also provides multiple add-on services and 24/7 customer support.

Overall Satisfaction Rating

  • 5 stars
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Pros

  • One of the largest domain hosts
  • Plans for Linux and Windows
  • 24/7 phone support

Cons

  • Extra cost for backup
  • Limited live chat help

Bottom Line

GoDaddy is a web host and domain registrar. It offers affordable introductory rates and some free features in the first year. Many of its features come with extra costs that can add up quickly.

Top Godaddy.com Reviews

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Rated with 5 stars
Verified

I have been hosting my business site with Godaddy for more than 10 years… I've had to call with questions many times and was very impressed each time that I got a human on the pho...

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Rated with 5 stars
Verified

...GoDaddy has been amazing. A human is always available -- very short wait times and their tech support goes out of their way to help. I know enough to set up a web page -- but I...

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What is GoDaddy?

GoDaddy is a domain registrar and web host that has been around for more than 20 years. It claims a 99.95% uptime, meaning its site interruptions are rare. The company also offers 24/7 support and a 30-day money-back guarantee.

With GoDaddy, you can add email and other features to your domain for a fee. Add-ons like daily backups and SSL certificate might cost extra, depending on the plan you choose. Overall, GoDaddy is easy to use, especially for those who aren’t experienced in website building.

GoDaddy hosting plans

GoDaddy offers several hosting packages, but all plans include unmetered bandwidth and free one-click WordPress installation. Here’s a breakdown of the company’s hosting plans:

  • Economy: Offers basic resources for those just starting. Includes one website, 100 GB of storage, standard performance and 10 databases.
  • Deluxe: Offers more space and flexibility. Comes with unlimited websites and storage, standard performance and 25 databases.
  • Ultimate: A good choice for heavier-traffic WordPress sites. Includes unlimited websites and storage, increased processing power and unlimited databases.
  • Maximum: Intended for complex sites with high-resolution photo and video. Comes with unlimited websites and storage, increased processing power and unlimited databases.

Each plan also offers a free domain for your first term. The Ultimate and Maximum plans include a free SSL certificate.

GoDaddy pricing

GoDaddy offers introductory promotional prices, but you’ll have to pay the regular price when your account renews. Also, although the prices are listed by month, GoDaddy charges annually. The promotional and standard costs are:

  • Economy: $2.99 a month, then $7.99 a month on renewal
  • Deluxe: $4.99 a month, then $10.99 a month on renewal
  • Ultimate: $5.99 a month, then $16.99 a month on renewal
  • Maximum: $12.99 a month, then $24.99 a month on renewal

Once your first term is up, the price for a domain is $17.99. GoDaddy’s email services start at $5.99, and the cost of its website builder ranges from $10 to $25 a month.

Overall, your GoDaddy website might cost around $36 to $160 annually for your first term, but the price will jump to an average of $200 to $350 annually after renewal.

GoDaddy FAQ

What is GoDaddy used for?
GoDaddy is used primarily as a web host. You can also purchase a domain name from the company.
Do I own my domain name with GoDaddy?
When you register a domain name with GoDaddy, you own the name. If you let your registration expire, you lose the domain.
How does GoDaddy work?
You pay GoDaddy to register a user name and/or host your website. When your contract ends, you can choose to renew or let your domain and name expire.
What does GoDaddy do?
GoDaddy hosts millions of websites and associated email addresses. The company is one of the largest domain hosts in the world.
How much does GoDaddy’s web builder cost?
Depending on the plan you choose, GoDaddy’s web builder can cost between $9.99 and $24.99 a month when billed annually.
Is GoDaddy a good host?
It’s one of the largest hosts and is generally reputable. It does, however, charge extra for features other hosts offer free.

Is GoDaddy good?

GoDaddy is one of the most commonly used web hosts and domain registrars in the industry. That said, the company has mixed customer reviews — many don’t appreciate its high renewal fees, and GoDaddy charges extra for several features other hosts offer at no cost. If you’re looking for a web host and domain registrar, make sure to shop around before committing. You could find a company that better suits your needs and your budget.

Godaddy.com Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 21, 2023

Maybe the worst company I've ever had to deal with. Their products don't work then they charge you to fix them and their customer service is completely useless. I wouldn't recommend GoDaddy to my worst enemy.

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Rated with 1 star
Verified Reviewer
Original review: March 20, 2023

I was on hold over 30 minutes on a simple question I needed answered. When a person answered after giving him all the info he said he would need to transfer me and the wait time was another 40 minutes. I told him I already waited 30 could he please get someone sooner. I was on hold another 10 minutes then he came back on and said he had someone to transfer me to. I was then oh hold again and as of now its been an hour and 45 minutes on hold and I still dont have anyone to answer my simple question. Obviously customer support is not a priority with Godaddy anymore. I have been with them for many years but will look for a better alternative.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 16, 2023

    For the last 2-3 years, GoDaddy customer support has been increasingly harder to reach. I have (personally) been a customer of theirs since 2003, before that with previous businesses. Their core morals have seemed to fly out the window, with no hope of returning. The fact that it takes over an hours any time of day to reach ANY of their Customer Support Team, meaning Tech Support, Sales, Etc, is absolutely unacceptable. When the representative (90% of the time) gets on the line or chat, there is such a language barrier (or could be lack of sense), that there is no way any issue I might have will be resolved.

    In the past month, I have spent a total of 9 hours on the phone with GoDaddy, and at least 5 hours on chat. On the phone, there was an actual dialog with a real person for at most an hour total, chat (which seems to be a little better as far as wait times go) at most an hour, which that time was spent waiting for them to "review or research". Only one time during those 4 phone calls and 2 chats, did I actually get a resolve, which were for trivial issues to be honest. Nothing that you would have to dig deep into your "Knowledgebase" for.

    For ANY and ALL future (and previous) Domains, Hosting, Website Designs, ETC, I will be using another company, and have already started the process thus far. Let's hope I am able to not only save money for my extremely small business and Ranch, but also continue with Great Customer Support and Service, that I once had with GoDaddy. I wish them the best, Kind Of...

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    Rated with 2 stars
    Verified Reviewer
    Original review: March 15, 2023

    I've been waiting on the phone, and via online Chat, for over an hour. I tried earlier today but had to break away. I suspect that the long wait is due to a greatly degraded customer service experience while GoDaddy prices have been raised much higher. This is a very bad combination. Like so many corporations today, their solution has been to create a happy voiced AI Assistant that forces people to ask fewer questions into narrowing cattle stalls or chutes. That is what the new corporate "golden brick road" to higher profitability and stock value feels like, and amounts to. The top of the corporate pyramid wants to distance themselves from any direct personal interactions with the base who must spend their meager earnings on their products or services while being expected to feel grateful for the privilege.

    When I signed up with GoDaddy many years ago, I was told email came with the domain - free. That was taken away but was changed to something we were told would be much more secure and better. We were then forced to move to Microsoft 365 for a charge, of course. A year later, email stopped working without an explanation other than receiving error notices asking for passwords. After checking further, I was informed I must pay $368.28 to get it working again! The bill showed a list of 11 items. Each only stated: "1 Email Essentials Basic - Renewal - 1 year at $33.48." No other detail was given as to what email address it applied to so there was no way to determine whether it was correct, needed, an error, etc. A gun was to my head so I had to pay the total.

    I then spent almost two hours on the phone, first to get past their fake humanoid AI Assistant and waiting on hold for over an hour before speaking with a live person in the Philippines. He dug deeper to discover that I was charged six times for emails that I was not using. These were set up by a GoDaddy tech previously. I would not have learned this had I not pushed for that information. I wonder how many others did not find out. I do not begrudge the techs in countries like the Philippines. They do their best. They are hired because they need less to survive so will work for less resulting in higher profits for corporate. This is a race to exploit the less fortunate in order to raise the bar of earnings for the most wealthy. This has become the American way - creating a greater distance between the poor and regular workers and the very wealthy who require constant feeding of riches.

    I am not surprised to see at ConsumerAffairs that the majority of GoDaddy complaints now appear to be rated at 1 Star. I will soon be one of them. And, to add more pain, I am told that I must now pay almost $600 per year for website security! I feel the pain and now know, GoDaddy is the wrong place to be. I have clients who receive much more as part of their hosting package elsewhere. Unfortunately, those will likely change as well as greed becomes the greased rail to increase wealth of the newly revised American Dream.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 10, 2023

    AVOID!!!! My website (airport transfers booking) was offline for over 24hrs. What cause massive loses and made drivers without work. Incompetent and extremally rude person from technical support first tried falsely claim that it is my domain operator fault and later when they found it is fault of them he just hang up. They don't want talk to me, respond on phone calls or chat messages when I asking about compensation and restore service which I paid for (one year upfront). Summary if you want lose money and fighting with incompetent, rude fraudants it is good place to go.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2023

    GoDaddy has been my host since 2012. I upgraded my site and shopping cart to WC June 2022. System had hiccups initially but Joshua ** (manager) and VP (Clayton **) assisted in resolving issues and system worked great afterwards up until last month. As of 3/1, customers have not been able to make online purchases. I have called and opened tickets and was promised to have checkout issue resolved in 1-2 days. Here we are a week later and now I am told that I have to fix myself because the issue was caused by me because I never setup the shipping correctly??? How is that possible - my orders, including shipping has been working fine up until February. The manager was rude to say the least and said that he can send me Tutorials to read and figure out how to fix myself. I am paying for a service and this is what I get. This is just HORRIBLE customer service. I will NOT renew with GoDaddy. I want my system fixed!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 3, 2023

    Still waiting for a contact from the Office of CEO but I’m guessing that’s not going to happen any time soon considering the previous experiences of lying (ie GoDaddy and Bask are two different companies that cannot communicate), incompetence (ie went from front line to so called supervisors only to discover that GoDaddy set my Microsoft Office up in a confusing and inefficient manner), arrogance (ie Most GoDaddy support will manipulate words or dismiss items from a chat in order to steer the conversation in a manner that will either allow them an easy out or deflect the problem back to the customer), not following up (ie Promises from representatives [note the use of plurality] such as yourself who promise return a call or fix a problem only to go silent), disrespect (ie read the aforementioned items as well as the attempts by a majority of representatives attempting to goad a negative response from customers by dismissing a complaint, transferring to a departments that have nothing to do with the issue at hand, and constant requests to repeat the same items).

    The unprofessionalism GoDaddy exemplified is remarkable. I realize, based on history, that corporations such as GoDaddy are hyper-sensitive to criticism and this may draw the wrath of whomever is charged with spreading pain over there but my office is prepared to do whatever it takes to be made whole regarding this experience that cost us a substantial amount of time, money, as well as having to regain customer confidence.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2023

    Purchased some domain and hosting many years ago from them, wasn't anything special and once the promo expired, it costed multiple time more than anywhere else so I abandoned the service from them and let it expire. The domain purchased for may years in advance so who cares I taught, I was wrong, today I got a notification of the purchase receipt of some baloney protection service for my domain at $125. Never received any advanced notification that the renewal is coming in 1-2-3-4-5 or whatever days. I'm sure they know that I would of cancel the renewal immediately. "Fool me once, shame on you; fool me twice, shame on me." Now all autorenewal turned off, hopefully this is the last penny Godaddy got from me. Can't recommend GoDaddy based on my past experience, and now I'm I would recommend everyone to avoid completely.

    9 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 19, 2023

    If you have a creative catchy domain name do not use Go Daddy. They will steal your domain and put it on the market for 1000s of dollars. Mine was listed for 10000 without my permission. I will never use this company again.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 18, 2023

    I recently got locked out of my account because I got a new phone. And with it was the authenticator app that I lost that produces 2 step verification. Now I never set 2 step verification because I don't trust their service if I forget my password, but I was forced to set it up and now I have been trying to get back in it and provided all the documents that I had on me. You guys keep asking for a Master Business Licence.

    Yes I contacted you. Yes I have Called you. Yes I have chatted with you. Yes I have sent you a 2 pieces of photo ID. Yes I have sent you ALL the documents I have from CRA. I called Service Ontario and CRA and Corporations Canada myself to confirm that "Canada does not issue a Master Business Licence". Please update your systems to request for the documents that Canada provides. Well better yet, call and ask them what do they provide so when you ask for documents you know that they are the relevant documents.

    If you want to confirm yourself with the CRA or Service Ontario or anyone, they will tell you the same. Please do not request the same documentation from me again and again despite letting you know that Canada does not work like US does. There are other ways to verify credentials: Text message, Email notification, Letter to the address on file with a code. There are several ways to verify credentials.

    I am absolutely frustrated by your lack of knowledge of laws, documents and incorporations pertaining to the country, incompetence and lack of resources to attend to this issue on priority basis. Been trying to resolve this for 13 days - just nonstop as if I don't have anything else in the work to do. Consider myself as one of the people who would never recommend Godaddy for any services and will keep leaving one star reviews everywhere. For anyone else, Get Namecheap. They have better customer support.. Any bank service or anyone has other ways of verifying your identity if you lose your 2 step verification. But for Godaddy you are SOL if you don't have your Authenticator APP!! Make better choices and let that choice not be godaddy.

    8 people found this review helpful
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    Godaddy.com Company Information

    Company Name:
    GoDaddy
    Year Founded:
    1997
    Address:
    14455 N Hayden Rd Suite 226
    City:
    Scottsdale
    State/Province:
    AZ
    Postal Code:
    85260
    Country:
    United States
    Website:
    GoDaddy.com