Godaddy.com Reviews

Their web design department is horrible. Do not use them. They bombed out website so badly last year that google dropped us and our business is still trying to recover this year. Their SEO services are great and very helpful but not their web design. They are all from foreign countries and talk like they are talking from a script with no solution to your concerns. This year they dropped our gallery 5 times and had some strange symbols that red flagged google and our ranking dropped again after paying them thousands of dollars. When I called them and asked to speak with a supervisor they hung up the phone on us. Don't use their web design services!

Website functions are atrocious. You're charged up-front for a plan, and they lace it with extra advertisements for transactions. On top of the extra 'features' they try to track onto your subscription, they have AI features that you cannot build your website without, and it's not only obnoxious, but infuriating. All of the features of their website are downright terrible.

I used to be Godaddy customer for more than 10 years…I had domains and hosting services with them but their service goes bad year after year. Last year suddenly ssl certificates for the webs stop working. The hosting service were not the luxury one, but medium, which are not cheap. Today, for same service I pay less than half to most of other providers. All websites were simply, as company presentation, not complex ones with online shops, offers…etc. On the backend, at domain administration page all ssl certificates shown as valid and working, but in reality every visitor land on an error page warning them the site can be a dangerous one as it has no certificate.

I attempted to purchase the a domain through GoDaddy's main platform after it was listed as both 'Verified' and 'Premium' at $999. GoDaddy's own system issued an Order Confirmation, charged a domain transfer fee, and scheduled auto-renewal, confirming a completed transaction. GoDaddy subsequently cancelled the purchase with no valid explanation. Upon investigation, WHOIS and ICANN registry data confirm the domain is registered to GoDaddy.com LLC, parked on GoDaddy's own Afternic nameservers, and locked with all four client prohibitions, meaning only GoDaddy can control this domain. GoDaddy's support team provided three completely contradictory explanations for the cancellation under the same case number within 24 hours, including a written admission that the domain is registered at GoDaddy and that the listing appeared due to GoDaddy's own technical error.

Irie Attire.com has had a FUNCTIONAL ecommerce store on GoDaddy since 2023. I took my time and built my website as I did not have the money to hire an expert. My site turned out well for the small business I was starting. GoDaddy sent an email stating they were switching to a new and better infrastructure with Airo. My site has been down since they switched. My products did not sync, I'm unable to update my products, my store is gone and when I try to add my products with variants, I get an error. My site is currently down, affecting my business and I'm still being charged by GoDaddy for a site that they destroyed. I've spent hours on the phone and no resolution. I still cannot access my store or add my products with variants, price, nor quantity. I'm told I have to READD each product and that still does not work. My site is currently unpublished thanks to GoDaddy. WORST HOST!

GoDaddy charged my American Express card $210.90 on January 8, 2026 for a 5-year renewal of jiaflixsite.com, including domain renewal and privacy protection. After taking payment, the domain appeared parked by GoDaddy rather than restored to me. When I contacted GoDaddy by phone, I was told the domain had been removed from my account and that I would have to pay again to recover it.

Good luck trying to cancel your services. I called to cancel yesterday, the agent was very rude, and guess what? I was charged $180 today. Called back again, spoke to a new agent who did a better job, but guess what? That money won’t be returned for ten days and my bank account took a hard hit when I had been proactive about my subscriptions. It wasn’t even a service I had purchased on its own previously, they just added it when I canceled. Not to mention that logging into my account has always been a hassle, getting stuck in a stupid verification loop and doing the same thing over and over for five or six times before getting through.

GoDaddy website enterprise is owned by greedy scamming thieves. They lure you into signing up for what they promise will be an attractive and lucrative website for hundreds of dollars. One's enthusiasm evaporates when you discover it is not user friendly. Customer service does not help, instead they refer you to expensive website designers (how many of us can afford that?). They refuse to offer refunds even in the case of medical conditions.

They talk you into purchasing a website. Then take your money of course and if you’re unhappy with it, they won’t work with you and they will not refund your money either. It was a very poor experience and I’m very very ticked off.

Do not use their service. I didn't pay 1 month. I changed my account info. Forgot to update they wanted to charge me an extra 60 to do something that takes them literally 3 min but they wanted to upcharge me for no reason so I canceled. Do not use this company. On top of that the customer service manager mocked me and talked to me like he was literally my daddy. So unprofessional. Do not use this company. Way better companies out there.

GoDaddy is NOT what they claim to be!!! They offer the world and actually provide nothing!!! Unfortunately, we ended up being on their platform when they purchased Media Temple. To transfer an existing website worked ok. But, then, we wanted to create a second website that involved ecommerce, which our original website did not have. Formatting the new website was OK -- the templates offered are extremely limited, which is not what they "sell". Getting into the ecommerce part of their platform was a total nightmare!!!

I want to share my experience with GoDaddy in hopes it helps other small business owners. Over the past year I paid thousands of dollars to have a very simple website built and managed. The site was only five pages with two products, yet it continually had serious problems. Despite making over 80 phone calls to customer support, the same issues kept happening. Pages were duplicated, errors appeared throughout the site, the entire order page kept disappearing meaning customers couldn’t even place an order. Every issue has been documented including supplying my phone call log.

Godaddy - How to Kill a Start Up (easy just use Godaddy). Do not buy software subscriptions through Godaddy. I started a business and could not work/operate for the first 4 days as a result of software licensing issues with my 365 Business Standard package. 4 straight days of no help and the same "uninstall and reinstall" crap from their poorly trained customer service. They ended up deleting my email account to disconnect it from the tenant (so I could purchase Office directly from Microsoft) and ended up causing an error on their end that will now take 24-48 hours to resolve. So now I have no company email or office applications for another 2 days during the first week of business. On top of this, they continually tried to sell me website services and did not give a refund on the subscription, even though i was never able to use it.

They lure you into buying an eMail address. After 7 days messing around it seems the eMail addresses are not compatible with what I tried to achieve. Requested a Refund on day 9 after purchase and was refused. Bad bad bad experience with GoDaddy.

Don't do it. You'll kill yourself. But seriously, they are the worst. I've had websites with them that got blocked because of some kind of technical glitch on their end. I lost customers and business because people weren't able to access my sites. It took me a couple of months to find this out when I began to get emails from customers that they were being blocked. I thought at first that maybe they were just typing in my url incorrectly. Then I tried to log in and I was blocked. I contacted GoDaddy. They acknowledged is was an issue on their end. No apologies. No attempt at compensating me for lost business, just a scolding of why didn't I contact them sooner. They try to milk every dollar from their clients but the service they provide is a disservice and sucks big time, and they are always trying to upsell you. Avoid this company l like the plague.

The worst experience I’ve ever had. 3 1/2 hours on the phone and then I get somebody on there to tell me or asking me what my issue is starting from beginning. From the beginning they asked me my issue. I tell them I give them IDs. I give them billing information. I give them all the information they need and they still cannot come back with an answer. They cannot help me and I’m still at the same spot I was to begin with. I am so frustrated with this company. I’ve been dealing with them since 2018 and since they have moved, it has been the worst experience of my life and will ever be. I will never ever do the business with these guys again, and you should not either.

Expensive and they didn't want to cancel my annual subscription for an email address after it automatically renewed. It renewed on the 7th of February, and I requested the cancellation and refund on the 24th. The motive was: company policy.... Bullshit.

The service that enabled the creation of my website went out of business in 2020. GoDaddy continue to charge me for the SSL for five more years even though the website no longer existed. When I pointed this out, they replied that since I have signed up for auto-renew, it was automatically charged for, even though neither the domain nor the SSL existed, and when I logged into my account, there were no products on my product list. So despite the fact that their own website stated that I had no products on my account, they continued to charge me for a non-existent product.

I am extremely upset with GoDaddy. I have a small food truck business that serves family-friendly foods that I am trying to get off the ground. I decided to go with GoDaddy for our phone number because I liked that the app connected our socials as well. We had the number printed on our truck, our marketing materials, and used it for our permit applications. I made a very simple website through GoDaddy with a paragraph about how we started, our menu, a contact form, and social links. I tried multiple times to validate the number and finally they told me I would never be able to send text messages because they could not validate. I called them and they told me it was a content violation for "third party collection of information and MLM companies". Please make it make sense that somewhere they came to that conclusion about my little food truck??

I hired GoDaddy to create a new website for my vacation rental business, with one clear requirement: it had to integrate with my existing vacation rental software. Their salesperson assured me this would be “no problem.” After three weeks and $1,850 later, I was told the integration wasn’t possible due to GoDaddy’s policy against using third-party plugins. Since this was my only condition, I requested to cancel the project—agreeing to forfeit the $1,500 design fee but asking for a refund of the first-year hosting charge.

Horrible. They went to AI and all day back and forth by text, chat and only told that I cannot get a refund because after 5 days - this order was made on the 8th. Just a week ao and I did not see the receipt. Have had an account with them for 13- 15 years with hundreds of domain names-- they put the dot net, dot info, dot xyz and dot shop into my card which I did not see, paid for and just now went to forward the domain and saw they charged me nearly $30 or $40 more when I purchased two dot com domains! Now the stupid ai chat is trying to sell me some domain savings package! I told it to stop texting me and leave me alone.

They will try and trick you into buying their add ons. Make sure you check to unlink options that are charged. Bad bad company.

I had auto-renew turned off, but it somehow got switched back on and the product renewed anyway. When I asked for a refund, it was denied based on a refund policy that changes yearly. For annual Microsoft subscriptions, the refund window is apparently only 7 days. There also doesn’t seem to be an easy way to email or file a complaint. Turning off auto-renew is surprisingly hard. You get sent through multiple pages asking if you really want to cancel, with a very noticeable “continue” button. After a few tries, it says they’ll email you and you have to opt out again. I had to repeat this process several times before auto-renew actually stayed off. Overall, the experience was confusing and frustrating, and it ended with a charge I didn’t expect.

This merchant service is horrible, misleading, and close to theft as you can come without breaking the law! I'm speaking about the GoDaddy merchant services. Here how they robbed us of over $700!. We have a company been doing business for 26 years receiving cc payments daily for lots of different amounts. On this instance we received a pretty large deposit for a project 25k. And GoDaddy merchant services froze our account. Then proceeded to ask for proof of why this client had made this deposit/payment.

I needed to make changes to my longstanding Godaddy website. Unbelievably poor customer service. I talked to a representative on Friday who told me to send the changes to an email address at GODADDY. Here on the next Wednesday I have heard nothing and when I call in for updates, I’m put on Long holds as the phone representative tries to figure out what happened, where are my email is etc. Seems like it would be so much more straightforward than this. The email the representative on Friday told me she would send me a follow up email which never came. And to top it all off, they were very quick to take my payment for three months of these website changes. That went very smoothly!

Was billed Jan 28th, 2026 for a product I should not have been billed for. I called Godaddy that morning at 10:05 AM (recorded call too) and was told that I would get a refund for that product and should see it by Friday or Monday at the latest. Monday (today) comes along and no refund. I call and am told that I am past the 5 days to get a refund. I have to explain that I called on the 28th, was told I was getting a refund, and dig up the time and length of my call as well for them to "verify" and send to upper management to see if I will get my refund.

AWFUL!! Their chat told me how to troubleshoot an issue and they deleted the whole file! Costs my business thousands of dollars and wouldn't even refund my subscription after they cost my company so much money.

https://www.consumeraffairs.com › internet › godaddy. GoDaddy reviews often highlight issues with aggressive upsells, hidden fees, poor customer service, and difficulties with domain renewals, leading to accidental loss or high redemption costs, while also noting potential problems with website builder flexibility and billing for cancelled services, though some find it decent for simple needs. Common complaints include frustrating support interactions, unexpected charges, domain hijacking, and locked-in contracts, contrasting with mixed reviews on performance and ease of use for basic tasks.

My website is down and the associate that answered the phone named (EL) said that there is nothing she can do but submit a ticket. I am running a business based on receiving emails. I asked for her supervisor and received many excuses why she can't tell me who the supervisor is. I told her how upset I was and begged her to help me and she simply refused. I spend thousands of dollars each year with them and this type of customer service is disgraceful. GoDaddy should be ashamed!

I have been with GoDaddy for over ten years and have used multiple products during that time, but I am finally done. This company is the perfect example of what happens when a corporation gets too big for its own good. There is a massive gap between the people running this place and the customers who actually built their ecosystem. They have completely forgotten the most important part of business, which is customer care and feedback.