Godaddy.com Reviews

I have had websites hosted by GoDaddy for 10 years. Overall, I had a high opinion of their services. But, then one of their reps told me if I had their team design a Wordpress site for me, it would get up to 90% more natural traffic. They said that excellent SEO was included with my payment of over $2,000. When the site was nearly done, I was informed about Beaver Builder, which they said is the editing program I would need to use. I was concerned about this, but the rep said I would be provided with thorough training on it. All I ever got was links to some videos. Most of the information I need is not in these links.

They had a good product but it has become sales driven to the extreme. Impossible to even talk to anyone there without being constantly sold something you don't want. All of the products are so encumbered with selling Godaddy junk, it is impossible to naviagate the system anymore. Impossibly bad service that is all just selling. Failure of American business. We are not the data. We are customers.

I rarely write reviews online but felt it necessary to let others know what they're getting into with this company. I have been with them for several years but have not once called for service that I didn't get a salesperson trying to sell me something else. Just happened again and I felt compelled to let everyone know...if you can find another company, please, please, please stay away from this one! GoDaddy is nothing but a sales force with computer knowledge looking to make the next buck.

This Godaddy.com company is the worst of the worst. They took out money from my account for services that I had not authorized and when I told them I only wanted to retain my email service with them, they deleted the old account plus the email with all my important work related email messages then they claimed that they could not retrieve these messages for my lower charge email services. For them it is just about money and they don't care about their customers. They messed me up big time because these messages were very important and related to my company but now I can never get them back. I will never forgive Godaddy for messing me up like this and I cancelled all my subscriptions with them and will spread the word so others do not get scammed by this horrible fake tech company.

Tried getting assistance with my renewal. I needed to be sure they had the right PayPal account, there was no information anywhere. I called and an hour and a half later, after being told it would be seventeen minutes, I still had no one. Lots of bots available. Bots that cannot actually assist you. I just cancelled all my stuff.

Cancelled 2 of my websites due to user unfriendly. Always paid up. They refused to transfer my 2 urls until I paid over a hundred plus dollars. This is clearly extortion and will file formal charges with Attorney General for prosecution. They are thieves.

Very poorly run (virtual number) Conversations. Deluxe application bought from them, I had to buy it through the Google play store and they have been double billing me for months through both the Play store and internally. When I complained they cancelled my number and made me start over and only offered store credit for another product or service. A bunch of idiots and a poorly operating system overall. They got mad at me in billing when I questioned and them and did not offer a fix other than cancellation.

Godaddy Sucks. Domains automatically renew for 2 years, and can only be changed to one year by intervening in the process. And if you try calling the day after they renewed multiple domains for two years they refuse to change domains to one year.

GoDaddy.com has hosted my domains since 2005 and until about a year ago, everything seemed to work OK. HOWEVER, in attempting to change one of my secondary domains to become my primary domain, my email has not worked correctly since. I stopped receiving emails completely for a while and then after multiple calls to their "support" to correct the issues, I only receive a trickle of emails. They say "EVERYTHING IS SET UP CORRECTLY", but this is absolutely not the case and after two escalated tickets, it is still not working.

Buyer beware. Godaddy is hiding billing that users may not see but pay for over and over. For example... There were multiple email accounts that were never requested by us, nor that we ever used. These accounts start out as a "free service" that Godaddy gives you, but then when they expire, they bill you. You may not even notice, because in Godaddy's billing dashboard, the bills are only listed by Order #. Unless you take the time to click on each one, you will be charged. DIRTY!

If I could give zero or negative stars I would! My website has been down for over a year. I have tried their phone customer service, the chat customer service and live customer service. Each time I had to wait on hold for over 4 hours. Each time they said they fixed it and each time I needed to wait 24 hours for it to "Refresh". It never worked. Then when I tried to ask for a refund, as they have not had my website up in over a year, they said they would not and could not. Basically, too bad so sad customer. Go Daddy is the WORST hosting, email and web security out there!! I HIGHLY suggest finding another provider that actually gives a damn about their customers and can at the very least troubleshoot issues on their own platform.

This is the worst company to work with. I have now been on the phone with 4 separate people to make my email purchase work and every time they try to upsell me on something that I was originally led to believe I already had. I would never recommend this company to anyone.

Rate increases without pre-approval; takes way too long to get to an actual person in customer service; you can’t understand the customer service agent; design limitations regarding website. A very bad experience all around!

Don't waste your money and time with Go Daddy. I have used them for several years and since they have been hurting for business the last couple of years customer calls take about 45 min or longer to get answered due to lack of employees and they increase prices all the time with no warning. They keep your card online even though you choose the option not to which many companies get hacked for their data so it's not safe. They send emails 30 days in advance before a product is due for payment with bold red warning saying, "Today you may lose your product if not paid today," even though it's not due for 30 days. They have become very unethical since they are hurting for business and there is very limited customer support.

My wife and I purchased a business and had to work with GoDaddy to transfer the website from the previous owners to us. Upon setting up an account with GoDaddy we were told the website was very outdated and should be rebuilt, we were quoted around $2,500 to complete the project. Later while on the phone with the old owner and GoDaddy so we could transfer everything over, we were told the website was fine and it would only cost $1,100 to migrate everything over and host the website for five years. We chose this option. I was told everything was set and it would take several days.

I have three LLC's registered in the state of Georgia and had five .coms registered with GoDaddy. When I called and tried to switch from one year subscription from two I was told I could not. I tried online prior to calling. Trying to resolve this took three phone calls and was told I would have to call back on day before each renewal renewed to change from one tear to two year.. Instead I cancelled all subscriptions with Godaddy registering elsewhere. I horrible company, with horrible customer service, not worthy of my business.

I have been a GoDaddy customer for over 20 years. This company used to be good until recently when the new CEO took over. I had a merchant account with a smart terminal through Go Daddy and was having issues with the terminal. Contacted technical support and all they told me is this has to be escalated to a department and you will hear something back from them via email. It was over a week And still have not heard anything. Reached out several times with no answers. Ended up filing a complaint with the Better Business Bureau, then I get a reply back from them, which says you have been locked out of your account and will need to find a different provider. This is a very unethical And illegal company. Stay away from this company unless you want to spend thousands of dollars in attorney fees to fight an anti-American company.

First of all my email was hacked. It cost a ton of money to buy the extra security. Now my Google website has been replaced with a website builder. Their advertising for free trial website knocked my website off 4 times. Only a few of the techs can fix it. Now my email is not showing up except for a few minutes after they check on it. They were hosting my website. They say they are not now. Where I should be able to preview my website from GoDaddy goes to a website builder. I need my emails. I depend on promptness for deals. Their techs have been very unhelpful telling me I need to contact Google. My website and email were hosted there for about 10 years. Now they’ve messed it up and can’t fix it so far. I’m going to call tomorrow. That’s usually better than messaging. Looks like I’m going to have to host my website somewhere else. Meanwhile I can’t get emails.

Extremely poor guidance in establishing a website, and inexistence of appropriate processes/alternatives. A step by step guidance may be useful to new customers who were attracted to GoDaddy because of good reviews.

I got a notice from GoDaddy that my domain registration needed to be renewed. I will be retiring in a few years so I chose to renew for 5 years ($110). When I went to pay using Paypal a charge went through for $199 (9 years). Tried to go back and select 5 years, but GoDaddy site kept charging me for 9 years. I called GoDaddy but they said either go with it or cancel domain name and bid on it. Very dishonest and unethical.

Is “Go Daddy” selling domain names to “Huge Domains” (or other sites) only to have Huge Domains raise the price by 800% once Go Daddy’s AI informs Huge Domains of a person’s internet in the .com or the .org domains? Has Go Daddy ever been known to change/tweak the name of a domain that was searched for (and committed to) in any of the steps to secure said domain only to get to the checkout to see that the domain (that a person tripled checked) has been slightly changed? Has Go Daddy ever been known to change said information and reroute domain interest to an unknown partner like Huge Domains only to have a previously non-existent owner of said domain own the domain a person was looking for?

I was contacted by Chris at GoDaddy. He was very professional and kind. He said he would go back through the recorded calls to find the call where I was told I would get a refund. Chris called me back the same day and let me know he was submitting the refund as originally requested. I greatly appreciate Chris and his prompt responses. That being said. I had to fight and make a lot of noise to get this taken care of as was originally promised. I am still leaving GoDaddy, but there is at least one person there that has done right. Thank you, Chris. I am patiently waiting for the refund.

DO NOT USE GODADDY, THIS COMPANY LIES!!!! Been with godaddy for 10 years. I've watched their customer service go downhill ever since they started sending customer service calls out of the country. Now, representatives make promises they don't keep. Moving all of my sites away from them and going to Ionos.

I've been using GoDaddy for my business's email and storage needs for a while now, and I have to say, I'm highly disappointed. As a company that relies on data protection, I expected much more from a provider of their stature. Firstly, their email service has proven to be unreliable. I've experienced frequent downtime and delays in email delivery, which is unacceptable for any business. Communication is key, and when important messages don't go through on time, it can lead to lost opportunities and frustrated clients.

If you want a crappy template builder, with horrible options and layouts - please go ahead. If you want anything included, you have to pay more. Want an app to respond to form fill requests, $8 a month, no way to send it to your own email. Want an SSL cert, pay for it, this is the worst business model that shows corporate greed at its worst. I wish I never set up my website with them. Want to accept payments, pay for that too.

This is so sad. I have been using GoDaddy forever and at one time you actually got great tech support locally here in the US. It was reasonably priced, and set up for web-developers and designers to work with their tech staff. Now you get shipped overseas like any other crappy customer service big chain. In 2024, this definitely not where it's at. These guys have sold out and what you get isn't what it was. There are better options out there, and that's where I will be going. At this point in time GoDaddy has gone corporate greedy.

Contacted for a $375 refund on the fifth day since my transaction, yet the team still refused to process the refund, stating that "more than 120 hours had passed". My invoice does not indicate the specific transaction time. As a customer, how am I supposed to know the exact deadline if the time is not even listed on the invoice? I have yet to see any confirmation of this specific time anywhere. I called during business hours, and it is still business hours as I send this message. Therefore, I believe this refund should be honored. Moreover, I did not expect such a misleading Refund Policy from a company like GoDaddy (be careful with small fine print).

They did not properly protect my domain name and would not help me although I provide all of the info requested. Someone took my page and is now harming my business irreparably... Godaddy will do nothing to help.

I have been a GoDaddy customer since 1998. I have a total of 22 domains and 8 website and 23 emails from them. When I first became a customer I really liked the product and their customer service was great! Now everything it stood for in the past has completely changed. You can barely understand what the customer service representative is saying. They overtalk you while you are speaking. You stay on hold for at least 1 hr. And that's not an exaggeration. Email support sucks. I purchased 3 bundles when they were running a special earlier this year.

If I could give a minus 10, I would. This company is the WORST to work with. I had nothing but issues with them regarding their billing and refund policy. They hosted my domain and I purchased several other add ons that never worked correctly. I am contacting my attorney over them. I am a new company and out of the starting gate, their terrible products tarnished my reputation in my local community. So embarrassing. Do NOT use this service. Find someone else! The best part, no refund. They didn't even care about everything I had gone wrong.

I am trying to get a refund for my brother's account because he passed away. The charges were charged after he died and I tried to explain why the account should be fully refunded. The Representative called back a month later to say the "committee" would only give a partial refund. I'm not sure who the insensitive and morally corrupt person was, but giving a partial refund after understanding the circumstances is horrible. It took 30 minutes on hold the first time and I was routed outside the country to a person where the connection was terrible and I could not understand the representative. Perhaps all companies these days are all about the bottom line but I would try to find another business. This company is cold.

I am posting this complaint to express my deep dissatisfaction with GoDaddy's handling of my recent request for a refund on Microsoft 365 and email backup services purchased on September 3, 2024. As a startup managing limited resources, this situation has caused significant financial strain and wasted valuable time. Despite contacting GoDaddy multiple times to resolve issues that arose with the software, I received no adequate support. After my IT team encountered compatibility problems, I reached out to GoDaddy representatives on September 13. I was promised follow-up support, but none was provided. On September 18, after a lengthy discussion with multiple reps, I was assured by Adrian that a refund would be processed. I completed a refund request as instructed, with Adrian verifying the products eligible for a refund.

First, GoDaddy doesn't offer any tech support. They say they are unable to make any changes on our accounts and "Only you can make the changes you need". But they add GoDaddy Payments to our accounts without asking us or even telling us this product has been added. Their support articles haven't been updated but they updated their processes and their customer-facing web interface so the support articles no longer offer us any help because they are entirely outdated (inaccurate product names, screenshots that don't show what we actually see, etc).

I wish I could give GoDaddy zero stars! I bought a domain name and set up an email account using my domain name. GoDaddy doesn't have its own mail server. It uses Outlook. When someone sends me an email, they get a message that my email is under construction! Despite multiple calls over 2 weeks, no working email! I had two customers call me to say they tried to email me. This is costing me business! I highly recommend using a different provider for email!

GoDaddy is a RIP-OFF. Use GoDaddy if you want to lose a lot of money. They charge you top dollars for transactions and hold your money for a long time then come up with excuses to not transfer your own money. No customer service exists from consumers. When you call them, they keep transferring you to different departments to make you tired and hang up.

Do not go with this company. Their tech support is useless. They waste your time, lie to you, they take away features and don't compensate you. I spent almost an hour, dealing with useless Chat support and an useless manager Amin, who isn't familiar with their product just like his staff... Stay away.

I have been trying since January 2024 to get the money that was in my account to be refund by check. Every time I call they say they will send it. Then I would see a charge to my account for dormancy on my account. They have been draining my account of the funds by charging a dormancy fee and not sending me my check. BEWARE.

Real bad, I went to sign them to my website today on 9/21 and received the page stating that they could not be accessed. I contacted GoDaddy and was informed that my page was taken down. There was an email sent out back in August stating that my page will be deleted no reason whatsoever. It couldn't have been for payment because I had set up payment with PayPal but then I was informed that because I didn't hit auto pay, I thought once I set up a PayPal they were going to go and automatically and just take the payment. My Microsoft comes through all the pay All of my networks get payment from AutoPay from PayPal so now I have to start a new church website. I'm going to search out some companies and see because this is very upsetting and the bad thing about it they can't even recover so how good is GoDaddy.

I recently paid for a domain renewal with GoDaddy.com, only to have the domain removed from my account the very next day, despite being charged for it. I spent hours on the phone with customer service, only to be told that the responsible team wasn’t available. After several more frustrating days, my account was locked, and despite numerous calls, nothing was resolved. This level of service is unacceptable, and I will be exploring other domain providers that value their customers’ time and trust. Do better, GoDaddy.

I have $11 in my bank account because of retaliatory actions taken against me by crooked landlord that caused me to lose my job. I've been with Godaddy for 19 years. I asked them to give me 4 hours to restart my Outlook mail to get mail off for a $1.3 million case I have against the USDA in Washington (evidence). They refused. Yesterday, I took a sign and begged for money at an intersection. This is the same company that cybersquatted on a domain stolen about 10 years ago by a crook who was trying to block me from starting a competing break/fix business. (Warrenton, Va)

Horrible service. I used the GoDaddy SmartLine for 2nd business line and they switched to a new app called GoDaddy Conversation. Since then I have not been able to make any outbound calls. I called their tech department 4 times and spent 45 min to 1.5 hours each time and they said they can only send chat messages to their advance tech team. Issue stilll unresolved. I gave up and switch to a different vendor.

Do not use GoDaddy for anything. While in the hospital with my father I decided to log on to GoDaddy to buy a domain and hosting for my new business - I had a live chat with one of their reps who pressured me into using their hosting. I SPECIFICALLY asked for WordPress Deluxe Hosting, and instead was sold Web Deluxe Hosting. I've since brought this up to GoDaddy, that they had made a mistake. Not only will they not rectify the situation by switching my hosting plan they wrongfully sold me - But they have refused to refund my money, and have explicitly told me they will not give me any of my money back and that if I were to take the WordPress Deluxe Hosting, I would have to pay over $100 more to have it.

Go Daddy has handled my Website just fine however I would Never Recommend anyone to use them through their Merchant account options. They make it seem easy and simple but it ended up costing me tons of money after they terminated my account for no reason. I called customer care and they had no notes as to why and couldn’t give me any info as to why they terminated the account and refunded/voided all Charges that had not been Deposited yet! I am moving my web hosting to a more honest and trustworthy company!

Terrible customer service. My account and 365 password were compromised. I cannot get GoDaddy to assist with a password reset. I have made 5-6 calls to them, filed two account recovery requests, authenticated 5-6 times via telephone, and sent a copy of my drivers license. Still no password reset. I even told them I just want to transfer my domain elsewhere, but they refuse to cooperate. I have spent at least 6 hours trying to resolve this. I have filed a complaint now with the Arizona Attorney General, but that didn’t seem to concern them. I guess it’s time to become a very squeaky wheel.

I pd ahead & subscription does not expire till 1/31/2026. Perm disabled as of 12/2023. Called to get refund because of cancer, blood clots that just appear, etc. to close business domain & was told by rep money I pd ahead for subscription for domain name would not be refunded. I s/w MSOffice 365 today to make sure when I cancel GoDaddy domain name that MS Office 365 personal acct remains active w/o using any business domain.

Title: Avoid GoDaddy at All Costs – A Company Built on Fraudulent Auto-Renewal Schemes. Review: If you're considering using GoDaddy for your domain registration or hosting needs, STOP and read this first. My experience with GoDaddy has been nothing short of a nightmare, and I'm sharing this to prevent others from falling into the same trap.

GoDaddy.com is the absolute worst, most fraudulent and customer-abusive company in the universe. Want a new domain name and website? Go ANYWHERE but GoDaddy. They will take your money and basically abuse every right you have. They are a SCAM and you would do well to stay far, far away from them, as I wish I had. There isn't enough time nor would anyone have the attention span to read all the ways they've scammed and defrauded me, not to mention so many millions of others.

Godaddy is the worst. Long time customer. They used to be responsive and help. Now they have gone AI and the customer is last. Worst service I have ever seen. Hard to leave too. Never go there. You will be very annoyed. Even free is too much to pay.

Hope this message finds you well. I am writing to formally express my dissatisfaction with the service I have received from GoDaddy and to seek resolution for ongoing issues that have significantly impacted my business. Despite providing proof of my identity, including my NYC driver's license and United States passport, I have been unable to gain access to update my website. I requested a call to confirm receipt of my emailed identification photos, but I did not receive a callback. As a victim of identity theft earlier this year, I find this lack of communication particularly troubling. I understand that GoDaddy primarily communicates via email; however, I have repeatedly requested to speak with a supervisor to address my concerns, yet my requests have gone unanswered. Instead, I only receive automated responses, which do not resolve my issues.

Worst service ever! Go somewhere else. Poor service, too expensive, and they will scam you in uncharged. I had been with them for 20 years and am now leaving ad they are horrible. Impossible to get real help.

I was charged automatically for domains that I don't use. I contacted customer support to disable auto-renewal and request a refund. I spent over 10 hours on support chat, but they couldn't resolve the issue. I used PayPal, but they didn't provide assistance, so I had to work with the bank to dispute the amount. This is a terrible business practice and possibly illegal. I strongly advise against purchasing anything from GoDaddy.

I paid $2,900 for a website they never built and their resolution was that I paid for marketing $790 so that they could reopen a ticket and built it. According to “Santiago”, who would not provide his full name once since I missed on appt they could no longer do the website without me paying more money. Even though I had paid for 7 additional months of support. It is a scam. Buy their services at your own risk. He kept telling me about his procedure per contract when they never provided me with a contract. Nor informed me that if I missed an appt they would be off the hook on building me a website. Simply unbelievable and complete disregard for customers.

After going on fourteen years, I am leaving. Their ways of operations have changed and I am tired of their third world ignorance. I am ending my url access and my website(s) hosting and want my entirely! They are totally unprofessional and want nothing other than to take our money and call u.s. stupid. I'm out of here.☆

Avoid GoDaddy at all cost! They will leave you and your business in a mess (that they have created) even after hours on the phone trying to straighten out their issues they have inflicted on you! GoDaddy is a mess!!

My account was up for renewal as it always has been after 5 years. This year I didn’t check the price until I saw my credit card statement and saw that it was more than triple the price! When I called to complain they said there was nothing they could do to adjust the price. Don’t expect them to be trustworthy!! I won’t be renewing next time! There is nothing this company does that you can’t find with a more local trusted company!

Once you sign up for auto-pay, that's it for life. You can scream CANCEL till you're blue in the face, they will say they canceled but the charges keep on coming. It takes working with your bank to delete them. The services they have for domains is nonexistent. Oh but the emails come daily to upgrade. And let's not forget the constant phone calls pressuring you to buy insurance protection for your domains.

I have used GoDaddy to purchase a couple website domains in the past and have never felt comfortable with the online process as the website is not “intuitive” leaving room for doubt, and it is constantly trying to “sell” versus provide service to its customers…and dealing directly with their customer service agents is no better. The company’s MO is to harass to buy-buy-buy with its incessant corporate greed instead of providing reliable customer service.

Where to begin...misleading (I mean incomplete) renewal email that did not list all that was to renew. Glad I called. With agent on the line, reset password 4 times, never got logged in but did receive the confirmation emails of success. Agent said he would have a higher end tech call me to remote in. 1 hour later I see where some text message offering support had been sent to my cell phone. was it a person, or AI? who knows so here I am again calling for help. OK had to call again....was not the upper tech support but said he could fix the issue. Told me to turn off router and when I did my phones shut down. No worry as he had asked for a callback number...he just didn't bother. Issue not resolved and I can say that Godaddy has GONE. That company has hit bottom. Check out sites for reviews before you too get stuck with a company that is horrible.

I have had an account with them since 2018. $160,000 in transactions with my small business as it's been growing. They say they are all about helping businesses grow. But my first big client, big down-payment they shut my entire payment account down OVERNIGHT and still charged me processing fees *$1100. THE BEST PART is it's "their policy'' not to answer why. They won't tell you. I lost a $70k account overnight. I spent hours on the phone and kept hearing "we can't tell you why. It's just closed". BE WARNED that you're your clients money are NOT SAFE and they won't explain why. Really horrible experience and I will be taking both my businesses and as many colleagues with me as I can.

I purchased a Domain Name from Godaddy.com & they would not give me a receipt and I cannot use my Domain Name because I cannot Verify that I purchased it from them. I have purchased this Domain Name and need it for my Business.... They are a very Scheisty company that their AI phone answering service tells you that it's always over 30 minutes to wait for an Agent or they tell you that they will send you a link to chat; which, they don't send. They, ONLY, send you a thank you for being a customer!!!! Very upsetting!!!

This is probably the worst processing app that I’ve ever used. Right off the top they ask for bank statements. All very personal information. Don’t waste your time. They’ll hold your funds for any payments!!

**Review: Unacceptable Customer Service Experience** Recently, I had an extremely disappointing encounter with a technical support team that left me feeling utterly frustrated and disrespected. Seeking assistance with a critical issue, I called their helpline expecting prompt and professional help. Instead, what I encountered was the epitome of poor customer service.

When I started with GD, they were human, they were great. Now in mid 2024 they are awful! Help desk is the worst in Corp America, 5 minute lag time between text support messages. I repeatedly stated my wishes and was repeatedly asked if I want to do that, after telling them three time, they still ask the same d—n question. Used to be great, now is a nightmare of hard to cancel auto billing. Never again!

GoDaddy is the worst company in the world. I was charged by GoDaddy without even having active subscription or any order. They have worst customer service. When call them for return money they put you on hold for 1 hr or more. I think have sue them because without permission how they charged on your cc.

I deeply regret using Godaddy. It's expensive and they charge random fees that they will not remove. The problem is that once you start to use one of these providers it's a lot of work to change and they know that. Expect to get angry.

I used Godaddy's auction site to sell my domain fishingvermont.com and Godaddy sold it and than said I didn't own the domain anymore even though I have paper that says I own domain name until 2/11/2025 so no money was received by me. Contacted Godaddy on how come I didn't receive the money from the auction and again they said I didn't own the domain name anymore. Pretty sad that they need that money to stay in business.

Just avoid this fraudulent site. I was charged by GoDaddy without even having active subscription or any order. After two months of "We will get in touch with you in 72 hours", they directed me to bank to try to recharge the transaction.

Where do I start.. It is a last place where you would want to have your services running. They have worst customer service. They do not care about their customers. Why would they? Run from them at any cost.

My experience with Go Daddy’s service is the worst I have ever had. As a small business owner I paid around $2000 to create a site they never created through multiple emails and calls they didn’t follow through. This has been a year and a half. Finally agreed to give me $700 back and said they were sending a check. Didn’t send a check and when I call even though I have it in writing they just say someone will call me who never does. It has been the biggest scam, waste of time ever. I am ready to get legal involved just so this doesn’t happen to others. Their website build is terrible, customer service and integrity even worse.

GoDaddy is the worst company in the world. If you check reviews, they are the worst. There is no worse company. The people who work there are even worse. In fact, a company cannot be this terrible and trashy without having trashy people. I have contacted them countless times to resolve an issue with an email still connected to my account even though the domain is no longer associated with it. They are incompetent and do absolutely nothing.

GoDaddy used to be a premier hosting site. I decided after many years away I would try to switch back to them, even though it was more expensive. The first thing I realized after I ordered is they no longer offer free email accounts with your hosting, so I immediately contacted customer service to cancel the order, which I had to go in and delete each item manually off of my account before it could be "canceled". Thought I was done, but three days later I still had no refund.

Scammed. Liars. Tech support lied to me telling me they can't process my request unless I upgrade. I told them I don't need those features. They told me my web page would go inaccessible. I said no, it still should be accessible, it just won't have premium features. Then I sent screen shots and the guy after arguing with me said I won't be able to access the features.. Exactly what I said. Then rather than helping me change the domain name just deleted my entire page. I asked for a simple request. I accidentally created a new domain when I wanted to change domain. And said I don't want to lose all the work I put into creating a page. 2 hours of repeating myself because this scammed couldn't understand.

I've hated GoDaddy from day one. I used Go Daddy for 10+ years. I am a entrepreneur. I had no IT person. I am competent in IT. I just did not have the time. But I had the budget. So I just paid them. I cringed every time. I never liked the upselling. I never liked their high prices. I was lazy and let Go Daddy ride. I writing this review to help others to not make the same I did. Recently their hosting went from $400 to $1200. That got my attention. My son who has degree in computer science I asked to handle all the IT. I was astonished to learn that .com domains for $10.00 GD $ 25 and quality hosting for $14 a month. He said you don't have to be a IT genius to do this. Just shop around. Presto I had him do the domain transfer and hosting. My built in IT guy lol. Moral of the story. Shop around and save yourself lot of hard earned money.

WORST company and I would give a (-5) star review if there is an option. Their customer service is terrible. I purchased a WordPress web design service and changed my mind after reading all the reviews. I emailed the customer service rep to process a refund and I was told that I need to call web design services to cancel. I called and was over the phone for over 2 hours and still haven't processed the refund.

I Have had my domain name for serval years. I decided to increase my volume by buying a $1200.00 Ecommerce web site. I found out recently that it was cancelled with my photos and work I put into it. I did not get an email or a phone call. My heart is broken. I have nothing but was offered a lower priced service to get my website back. I'm a small business and it took a lot for me to try to increase my service. All I did and all I worked on is gone. I have nothing and I cannot afford to buy the Ecommerce package again.

Worst support. Did not buy from them. We Purchase houseofribs.be domain Form Godaddy and domain who verification is processing from 1 month. They did not help you to verify domain just sell and all done. That's your support and one wrong recommendation by their support team is that we can add Indian billing address while purchasing. Its main reason why our domain goes for domain verification and it's not verified yet. Today I call them and they say they did not had support on weekend. Then why you mention hours: 24x7 Support.

The worst "domain provider" and "website hosting" ever. Trying to get a website up turned into a NIGHTMARE. Something that's been done 100s of times as a website designer, turns into getting the run around from the chat support. When the domain was registered, we got a confirmation it would be live in 1-2 hours. Over 12 hours later we couldn't even access DNS records. The chat support gave us a run around and kept telling us different times that the website would be live. They also kept trying to upsell in the chat when we're asking specific questions about needing help. When we finally called, that guy keeps giving us the run around too! Saying that we would receive confirmation and it takes 5-12 days. WHAT?

Stay away from GoDaddy. They keep billing you even after the product is cancelled. When you try to get your money back, they say, sorry. "Sorry, we can't help and you have to keep paying." There are better websites out there that are honest and transparent with no hidden fees and no tricks.

Worst experience ever. I bought a domain for the first time with Godaddy after someone asked me to try Godaddy and that was my biggest mistake. I bought it but it never showed in my products. I was not even able to change the nameservers for the same. So I tried using chat support but every time I enter my issue it kept prompting me, "Do you need a new domain." Then I thought of calling them. I called and the so-called expert just said hello and didn't even ask what's my issue. Then I had to ask who I am speaking with, explain my issue but even after that there was no response.

I changed my mind about them designing a new website for me within 48 hours of contacting them. I called directly to cancel. They sales pitched me and wasted over 2 hours of my time over a week period then refused to refund my money. I had to get my bank involved and still haven't completely resolved it in over a month. Find any other web host if you possibly can!!!

The customer service is so poor, they don’t resolve anything. My site was taken down 2 months ago, even though I paid for the service for the full 2024 year, and they won’t help me get it back online. Trusting Godaddy with my business was a HUGE mistake. Customer service has asked me to just buy the product again, instead of helping me fix their mistake.

Stay away from GoDaddy at all cost. Don't be fooled by cheap prices. They will get you on the back end when they shut your emails off and have you spend thousands in backup and "security" to get back on. A TERRIBLE company and even worse customer support!

I've been a loyal GoDaddy customer for over 15 years, but recent experiences have completely changed my view of their service. During a promised migration from GoDaddy Workspace to Office 365, GoDaddy assured us repeatedly that we wouldn't need to take any action and that we would receive email notifications about the migration process. However, these notifications never came, and to our surprise, they partially migrated our emails in mid-January without informing us. This left us in a mess—part of our emails were migrated, and others weren’t.

Avoid GoDaddy: Terrible Spam Filtering and Customer Service. GoDaddy claims to provide email services, but in reality, they seem more focused on blocking legitimate emails than delivering them. Regardless of the settings you choose, GoDaddy's spam filter acts like an iron wall, preventing even essential messages from getting through. It's not just about tight security; it's about extreme negligence towards customer needs.

My GoDaddy account has been HACKED as… My GoDaddy account has been HACKED as well as my Microsoft 365, (which means no e-mail or access to any folders in that acct). I have been in communication with them with ZERO support, It has now been over 48 hours and no-one seems to know how to handle this. I am a business and having no access to my e-mail is a major disaster! I moved to GoDaddy less than a year ago, I have been in business for 15 years prior to this move!! Did I make a major mistake? I expected they protected us from being hacked?!?! Date of experience: April 29, 2024

After paying almost 3k to build a website for my husband’s business. They have been terrible to work with. Calling you never get through to someone that will actually help. All I ever get is “Wait until your upcoming appointment”. Building the website has been a nightmare. They don’t know or can’t recognize what a professional website should look like. Fonts are always wrong, colors never match. I ask them to change something minor and provide picture examples and somehow they still miss the mark. I would highly discourage anyone to use them. If you’re paying 3000k I would expect some accountability and support.

I called in October to cancel my email service because they were never able to help me with my login issues. They cancelled my service, yet still billed me $805 in January. Unfortunately, I didn't catch it until March. When I first called about the charge, the Godaddy rep let me know documentation on their side shows I cancelled, however, they accidentally forgot to turn off the annual auto-renewal. She said she couldn't help me since it was past 30 days, so I had to fill out paperwork that she emailed me. I spent an hour filling out paperwork, and never heard back.

The worst web designers. Did not use any of our recommendations. Created a very white and not diverse website. Also, they do not follow through with the schedules. We are losing money because of their incompetence.

GoDaddy claims they are reviewing our accounts. They are holding 30k in payments from us and nobody seems to have any answers. How can they withhold our money? It's our money. Been on the phone for 2 days trying to resolve this. Meanwhile can't collect any payments because they have our online portal locked. Customer service gives me the run around. This is unacceptable. How can they just hold up our whole business, keep our money and have no answer to when our review will be done.

I recently had a deeply unsatisfactory experience with GoDaddy, a domain company that prides itself on its customer service and reliability. Here's a breakdown of my ordeal: On April 2nd, I discovered an unexpected charge of $44.34 on my credit card from GoDaddy. Upon logging into my account, I realized that this charge was for a domain name that had been set to auto-renew two years ago, despite my lack of use for the domain in quite some time. Immediately, I took action by canceling the domain and removing it from my account, assuming that a refund would naturally follow.

I would leave a zero if I could. We had been with GoDaddy for years before the converted our emails to Outlook. They promised the conversion would be seamless. What a lie!! They did not convert all of our mailboxes and their only solution was to charge us more to get more mailboxes. What type of company would charge customers money for mistakes they make. Currently looking for a better hosting company!!!

Extremely UNTRUSTWORTHY at the RENEWAL Stage. When you go to renew the package for your web hosting, and web domain, they want 4 or 5 times more than other comparable services that offer the same thing. They also keep trying to block me from transferring my domain to another hosting, in order to steal my money. Shame on you Godaddy! Many times I've tried to transfer it to a cheaper service, each time I do it goes in circles for various reasons. They keep blocking it. Why would one car dealer be able to block the competitor across the street's business? They shouldn't be able to do that. If I also want to sell or buy a used car, the person I bought the car from shouldn't have any say in whether or not I can do so; this is how godaddy acts when you try to transfer to another domain registrar.

I have been with GoDaddy for years - YEARS. They used to be great and now they are beyond terrible! I have tried to stay because it's difficult to manage moving hosting, email, and domains but it must be done. Customer service is non-existent or completely unknowledgeable about products and services. There is ZERO loyalty on their end. Pricing is not even competitive anymore. I am in the process of moving all my hosting, domains and email to another company. I can not take it anymore. Just got off another long winded chat with absolutely no resolve, no support and nothing other than my elevated blood pressure.

It took 32 mins, a first ever due to rep trying to upsell me four times after advising I was not interested, to update a cc on file & to remove an email address. PLS improve efficacy! I like Godaddy very much but by outsourcing to S. Africa, I didn’t appreciate a call w/ a cs rep for the first time.

This is a complaint: GoDaddy is the worst website company I have dealt with. I have been charged a 2 year renewal service of $179. 76, after cancelling my services with them on Jan. 12, 2024. They are refusing to refund me my money, for services I am not rendering. This is robbery. How am I being charged a 2 year renewal charge, after I have cancelled services with them?

Godaddy used to great for web hosting and customer service, but the quality of both has been degraded. Customer support does not seem as competent and the product offerings aren’t always clear. It’s not the same award-winning Godaddy.

They said to recover my account I need to log in to my account. These guys can't even update their tech. Their 2FA feature couldn't send codes. The form is not working. The next button can't even be clicked. Avoid at all costs.

I called to renew my website and email address, during the call they offered a better rate to renew for 3 years. I accepted the offer and instead of renewing me, they deactivated my account and I’ve lost everything. I was told if I pay $60, they can reactivate my website. I’ve spent hours on hold and also explaining the situation. They have put 3 different websites up but none of them are the correct website. I have no idea who they belong to! I have spent over $1000 as a new small business and have nothing to show for the countless hours I have spent on building my own website and setting up a store. The customer service is unbelievable. Do not use GoDaddy! The cheap rates in the beginning is not worth losing everything one year in.

A Customer Service rep by the name Brian was SO HELPFUL this morning. I have honestly never recieved such amazing service. I nearly lost my website due to an issue I wasn't aware of and Brian was patient in explaining the process and helping me fix the issue at hand. I can't thank him enough.

The customer service experience was terrible. I have 7 email accounts and 5 domains with them, but when I needed assistance the most, they made me wait for 2 1/2 weeks without providing a resolution. They repeatedly asked me to perform trivial troubleshooting steps, such as restarting the computer each time I contacted them. They lack a comprehensive customer database, requiring me to explain the issue repeatedly during every call. Dealing with them has been extremely frustrating. I am considering switching to a different service provider. I definitely would not recommend them.

Purchased a domain name for $51.37 including Canadian taxes. Then I set up to get a webpage to use domain with which a rep offered a great deal and was to get a phone call after a 7 day trial and I would pay $335 for the year including a number of things. Once the trial ended Godaddy.com went to my credit card not once, but twice for $759.09! I contact whom ever would listen and cancelled the original order only to get a refund less tax. They claim they don't refund tax paid on items??? WTF kind of circus is this? The reps pretend to want to help but ultimately I believe their goal is to wear the client out. So I paid GoDaddy $11 for a domain I will never use, which they took away simply because they said so. If there were less than 1 star that is what they deserve. They lie, cheat, steal. WILL NEVER USE THEM AGAIN.

I upgraded my hosting with Godaddy and they accidentally deleted some of my critical data. My sites were down for over a week. Eventually a true expert fully recovered my account. Then Godaddy adjusted the price of some of my products to make up for the downtime and errors. They fully owned their mistake and fully corrected it. Even though it took a bit longer than I would have liked.

Customer service was always a real person. I thought about switching to another provider but I have been with Godaddy since 2012 and the fact they were honest, real people, and corrected their mistake is going to keep me around as a Godaddy customer.

The major complaint I have is the music they play when you're put you on hold. Please allow the employees to mute the music when putting customers on hold. They are often trying sell you services. Good Bye.

Issue resolved.

We signed up with GoDaddy Merchant Services to switch from Square due to ever increasing fees on credit card transactions. Being a small business, even a few dollars a month add up. We went thru the simple setup, providing addresses, SSNs, EINs, phone numbers, banking information, verified email addresses, etc. Once we completed the set-up, we were able to start processing customer credit payments. Problem started within 24 hours. We got an email that our merchant account was terminated due to payment risk violation. What??? Huh??? Every credit card we process, we ask for zipcode, street number, full name, expiration, CVV2, etc. No issues were presented when we processed these payments.

I had to call in 5 times for my refund after they charged me for 2 years that I didn't want. Recently, one representative hung up on me, another had me on hold for 20 mins then hung. Now, I'm on phone for 35 mins waiting on supervisor if they even take my call.

I have had a website for 20yrs and suddenly I get error messages that my website is not secure or have an SSL. My page is informational and I have 7 other sites that are yet they insist I have a SSL which costs $100 per year for one site. It is not needed on my websites. Someone is making money on this scheme. Particularly hosting companies. SSL is a security that protects people's information. I am not collecting any information. I am not sure who is putting the error messages on my website that it is not safe to look at. Are you kidding??

I wasted an hour speaking to one of their representatives who wasn't helpful and was simply rude. They are holding my domain hostage and due to their "system issues" I can't transfer it to another company. I will never register domain with them again! Moving to WIX.com - much better system and better customer service.

Yesterday I wasted about 6-7 hours trying to work with the completely useless 4x6 ZPL shipping label GoDaddy provided after I purchased a label for my first order. 14 hours later, I still have this completely useless ZPL file (a shipping label with Zebra Programming Language code made for only one direct thermal Zebra printer that exists in the world) that I can not print. After wasting from 11a until 6:30pm yesterday trying to get help from several different “guides” I received ZERO helpful support. So what I ended up doing this morning was purchasing a 2nd label from PirateShip.com (and eating the cost of the $7 completely useless ZPL shipping label from GoDaddy) so I could get my customer’s package to USPS this morning.

Transferred our domain name to GD, once there I switched name servers to GD. Was able to do that with no problem, but after that needed to add our website and office DNS records, well couldn't do any of that without a email verification, but can't send email with no MX record. No one at GD support could understand this. After 10 hours and 3 calls, 4 hours of that on hold, I got hung up on 2 times with no response and no recourse. I can say I would never recommend this company to anyone, SAD they used to be good.

So...I have had my domain since 2008 with Godaddy and when I originally got it I was very happy with service, $8/mo. and free parking. Then Microsoft happened...turned it to crap, no longer just paying just $8/mo., now paying for Microsuck office in order to access Godaddy which is $72/yr and often don't get my email for 24 hours, and when I say often I mean very often, I tried to use my domain email to get confirmation to open a new credit union account and never did was able to confirm it and ended up using a Gmail account. If Godaddy had just kept it the way it was I am sure they would not get so many dissatisfied customer reviews...

I have had an account with GoDaddy for about 10 years. Service has gone down every year. Deceptive business practices. Very, very poor customer service. Took 2 hours on the phone to have them remove a service I did not order.

I wanted to build my website on GoDaddy and was unfortunately met with some confusion. Every time I started to work on my website it would create a new free version of the website off of my domain. After multiple attempts to make the website on my domain the only fix they had was for me to pay a good sum to have my website transferred to my domain after I had made it. I wish their website was easier to use and that they wouldn't have charged me to fix an issue on their end.

Unfortunately, while GoDaddy is a well-known web hosting and domain registration company, my experience with their SEO services is that they offer only basic SEO tools, these are often limited in scope and ABSOLUTELY DO NOT provide the comprehensive optimization needed to rank highly on search engine results pages (SERPs). Also, GoDaddy’s lack of experienced SEO professionals lead to false claims of “research” about my business/website and were ABSOLUTELY DO NOT able to provide personalized advice or support necessary to maximize my website’s potential. For businesses looking for professional help with their digital marketing efforts, I highly suggest look elsewhere for an experienced and reputable SEO provider.

Simply put my exchange with GoDaddy was egregious. It’s not worth the drama and headache that followed. I simply asked for a refund and got the run around with every excuse in the book. We have to stop rewarding companies like this with our hard earned money. Refunds feel like surgery and I was told that I was inside the cancellation period but they basically gave me homework assignments to do in order to cancel. Still hasn’t gotten the money back, even after emailing the CEO. It’s not worth the headache, RUN AWAY NOW.

GoDaddy.com contacted my company with a service that sounded too good to be true and I should have gone with my gut -- too good to be true is usually true but I gave it a one month trial. Day One was amazing - their sales team nailed it. Andy is really good at what he does. Too bad the reality does not live up to the hype. Day Two - the web design team quickly breaks a "quick fix" to our website. Kudos to Olga who reinstated our website to its pre-GoDaddy version. Fast forward to Day Four.

RATING 0. Website renewal after 5 years. No problem. Extra charge not authorized. Took 2 hours to try to cancel after first day of invoice. Tried to cancel extra service charge. I was unable to do so, decided to cancel all services including website. After 2 hours online, I was hung up on by a customer service agent. Tried again. 2nd agent has confirmed cancellation. Awaiting a credit on payment method.

I had went through the process of purchasing a registered domain and the Email & Office services. After two weeks of administrative tasks such as filing to establish my DBA with local and federal offices, and paying the associated fees, setting up all planned marketing material based on the purchased domain name, I spent two hours intermittently throughout the entire day trying to get my account where it would quit telling me my user sign-on credentials were not recognized and repeatedly having to change my password.

Godaddy has opted to engage in some shady practices. I once did business with them up until early 2018. In late 2020 they issued me some refunds but provided me no notice of the refunds. In December of 2023 they issued a bill to me in the amount of the refunds for account dormancy. Again, I had no idea I had a credit balance with them because they never notified me and I had stopped doing business with them.

I'm tasked with trying to add a blog to our gallery website. It's not drag and drop. I called customer service and got someone somewhere. I had the impression of a non-native English speaker but a good connection, so maybe in the US. It was between Christmas and New Year's on an otherwise normal working day during working hours. Godaddy is in Arizona, and so am I.

As a loyal GoDaddy customer since 2007, I am deeply disheartened by the recent handling of my account. On December 15, 2023, at 7:55 PM CST, I was notified that three of my .io premium domains were removed from my account. These were part of a group of twelve domains that I have consistently bulk-renewed for the past three years. Strangely, this year, only four were auto-renewed individually, leaving the other eight, including the premium ones, unrenewed. To my dismay, two of these premium domains are now listed on GoDaddy’s Afternic for substantial amounts ($5,988 and $7,880). Initially, GoDaddy attributed this issue to a billing error. However, upon consulting with PayPal, I confirmed that there were no unsuccessful payment attempts from GoDaddy. Furthermore, my PayPal account is set up with a backup payment method to ensure all charges are processed.

I am writing to express my extreme dissatisfaction with the GoDaddy Conversations app and the service I have received. The current state of the app and support channels is unacceptable and is severely impacting our business operations. App Issues:

GoDaddy payments put a 90-day hold on an $11.5K payment from my customer. Godaddy customer service tells me that holds are irreversible and that the review department who decides to put your transactions on hold do not ever communicate the reason why. There is no obvious warning on their commerce section that states godaddy payments from your customers can be abruptly withheld by them for an entire quarter of the year without explanation. Quite the contrary, they boast 2-3 business days as their processing turnaround time. Unconscionable treatment and blindsiding of a customer who had been using and recommending Godaddy products since 2009.

No issue with the domain itself but customer service was horrible. Was charged a 100.00 “redemption fee” for being one month late on my renewal. I have been a customer of GD since 2015, 8 yrs and have had auto payments set up ever since. Due to a CC comprised in the past I failed to remember having to update my current CC info with GD. They insisted they sent me reminders, never got one, checked all my email history, nothing. Rather than giving me the benefit of a doubt and or customer loyalty they argued with me via text messaging! Even insinuating I was lying to them! Lol. I emailed them one last time, they still haven’t answered. This will be my last two years using GoDaddy. Date of experience: December 05, 2023.

This is pretty simple, when canceling they had some process and a 5 day window from a auto-renewal for a 2 year subscription so if you do not have the timing perfect you lose almost 2 years possibly of money. In my case it was about a year and half on one and about 1 year on the other. It is pretty slick on their part and in the fine print of a huge contract, still what I consider deceptive.

They don’t service all business. They have businesses they favor. That won’t stop them from taking your money and wasting your time. We are a homeless nonprofit and part of our services is credit repair and debt consolidation to help transition homeless folks out of transitional housing. Godaddy has decided that they want to determine what tools nonprofits can use to help their constituents. They determine what businesses they will work with behind close doors and leave no direct number to that department. They do not clearly state that they do not work with all business and they act as if they take anybody looking to start a business.

I just had a terrible experience with… I just had a terrible experience with GoDaddy that literally cost my business money and yet I still have not received an apology, and my issue still hasn't been fixed. I use GoDaddy to host our family business website. A few weeks ago, I paid $90 for a 14-day back up feature. Since I was going to be doing updates on my site, I invested this money (while I'm unemployed) for peace of mind. Lo and behold, my website went down to some errors during our updates. But, I was fine right? I had a back-up.

GoDaddy claims they sent me email regarding a website site hosting and domain renewal. So I renewed my domain but they wend ahead a deleted my site all together! I contacted customer services and they told me I need to pay to rebuild my site and that they do not have any backup! I have never heard of a company that is as big as GoDaddy that does not have backup. Do not trust them. They will just take your money and delete your product. The customer service staff go by a script and they provide no help at all including the supervisors. I made a call to GoDaddy to resolve this issue and I was hung up on! Thanks to them I lost thousands of dollars in sales and I need to spend more to rebuild my site and restore all information! STAY AWAY FROM THEM. GODADDY IS THE WORST!

Do not order anything from this website. If you give them your CC info they will continue charging you for fake renewals and claim they can't refund you if you catch them and complain. They charged my CC for renewals I never authorized. Had to get my CC involved to dispute. DON'T EVEN GO ON THEIR WEBSITE. STAY FAR AWAY FROM THEM!!!!

I had an issue with my Outlook. A few months earlier when I called to ask for help, they forced me to buy new products. I did that. 3 months later I had issues with my product (Outlook). I kept asking the tech-support if they are trained on the product and the answer was yes. I am a software engineer so very technical and although cannot fix "Outlook' I understand when they don't know what they are doing. The tech support spent 2.5 hour on the phone with me.. Kept putting me on hold to go and 'check something'. At the end my work-outlook was COMPLETELY messed up. I could not get in. At the end he said he cannot help me and had to bring level-2 tech support. He was supposed to call me the next day but he never did.

I have 50 screenshots on my phone for the run-around for credits on random auto-renewals on random things including supposed free domains, the kind that end with.godaddy.com. You must check your account and look for auto renews that won't show up until a whole year later... by then it's too late. Any free email, hosting ideas and creative things you have set-up and forgotten about may come to haunt you later. And that is IF you even catch them, often on your PayPal. Whatever you do, use your bank when you set it up so you can dispute easier later. The WORST isn't even that, it's the run-around nonsense in customer service, saying the refund is coming then not coming.

Please be aware that they can lose your content. The Website Builder lost all content that I created (and published) when changing hosting platforms. I spent 8 phone calls with them (** in case anyone from GoDaddy wants to check up on this). I now have to redo the site (ALL changes were lost)! Tech Support couldn't find my content that I published. Even after the first 7 calls, they told me they could see it (and the coding) and it wouldn't take long to restore it. Their backup system didn't actually back it up (again, even though it was published). I'll be going with a new provider at the end of the month when the contract is finished out. So utterly, utterly useless! Hours wasted! Tip for consumers: N/A. Review should speak for itself. I NEVER want another person to go through the hassle of dealing with GoDaddy again.

I've been a customer for over 10 years and always had, at the very least, good customer service. In the last couple years the company has completely tanked. When you have a problem with a service such as website or email, they no longer offer viable solutions to problems: only new products, costing thousands of dollars. They destroyed our old, perfectly functional website, against our wishes. Recently, we were forced to upgrade to a new model for our website (re: destroyed our old, functional one) and they promised the new model would be a viable replacement for the older model. We spent about $2000 building the new one, not including our own time, and realized immediately our customers could not use it due to a lack of features we were promised would be included.

Someone has Godaddy hosting a website that has stolen our company credentials and is selling nonexistent products in our name. **. We have reached out to Godaddy.com, the police have told godaddy.com to shut it down and now we have a court order telling godaddy to shut it down and they refuse to shut it down. Consumers are losing money to this website and godaddy is complacent in this. Shame on you godaddy.

I got onto the messaging system for GODADDY the web platform company. They gave me a certain amount of email addresses that would be associated with my company. They never sent me a notification that my account was needing to be paid to carry on my prescription for my company's website and emails. They deleted the account. When we went back in and paid the account because we noticed our website was down is when we noticed that it needed to be renewed. When we paid to renew our account they never reinstated all the emails associated with the account. Now they are saying we need to pay an additional amount to reinstate those emails that was on the original account that they never notified us that the membership needed to be paid to carry on. I am not paying to reinstate any emails when these were originally with the account to begin with. When our time is up we will be moving from GODADDY to IONOS just as soon as possible.

Currently just had a pretty disgusting experience with GoDaddy whom I’ve been a customer with for years. I made an additional payment on a domain that was not schedule to expire until next year. When I called to seek a refund I was told that was absolutely impossible unless it and the good news was that I didn't need to renew my domain until 2025. Literally they made no attempt to help. I was asked to speak with a supervisor and got the run around. It’s pretty sad that they will take your money in second but provide no help and chuckle in their response. Not professional at all!

I've been a customer of Godaddy since this summer when I decided to gradually move my business from another provider. Godaddy had been hosting my paid basic website and over this past weekend, I decided I would move my online store over and pay for the upgraded feature. I paid almost $200 for the remainder of the year to add my store. After working with it for several hours to transfer over my online store, I realized that price they quoted me was for the remainder of the year only and that once my renewal happened, my monthly fee would double in price. I immediately talked to Godaddy text chat and they downgraded my service but refuse to refund my money. So now I'm back at a basic website, which is fine since I already switched my website to my previous host, but I'm also out my $200. So I paid $200 for a service I didn't use and no longer have.

We have a personal domain hosted by GoDaddy, and a Microsoft Exchange email account, which is worse than useless. GoDaddy has implemented a new security feature called 'ProofPoint Essentials.' Essentially, it works like this: They block all incoming emails (to protect us from 'harmful content'-but works to deprive us of all functional emails). At some point, usually a few hours to a day, they send you a list of blocked emails to leave blocked, release, or release and approve. But until you get this list, 'no emails for you!' Waiting for a code to access an online vendor, or website? Forget it. By the time you get GoDaddy's effing list, the time to use the code has expired. Utility bills? Vendor bills? Updates from your congressman or senator? The list could be infinite. And having contacted GoDaddy (by chat, naturally), I've learned this feature can NOT BE REMOVED!

I purchased my website through Godaddy.com and the entire site and all communications are in Spanish! I have tried to talk to someone about it but we conveniently got cut off and he sent me correspondence through texts and they were in Spanish too! I would like to cancel my account but all of it is in Spanish and I do not speak Spanish therefore I cannot cancel my subscription. I find this an easy way of continuing to take money from someone every month because they can say I didn't cancel. Very sneaky if you ask me!

The billing department of Go Daddy.com is not capable of resolving customer disputes. They took it upon themselves to charge a credit card without my permission. They refused to acknowledge they messed up with an Auto Renew setting on my account and then charged the card 60 days prior to the account being due. I spent an hour on the phone with someone from another country who refused to send me to his supervisor for resolution. I am cancelling all of my Go Daddy accounts. This is not a way to treat a customer who has been with them at least 15 years or more. They overcharge and are completely useless with trying to make the customer happy.

First, I have been loyal to this company for years, but they have locked out my account and will not let me back in. This is day 3 on the phone with them and my second week trying to resolve this issue so I can work on MY business. Every agent I have called made excuses why they were unable to help. This is one of biggest and unnecessary time wasters my company has had in a while, and this company is almost as incompetent as AT&T. If you care about your company and have more important things to do than be on the phone listening to "I can't" then run away from this company as fast as you can!

After finding out my website wasn't working I contacted GoDaddy through their chat service. Only for them to tell me to try a few things and let them know if I had difficulty. I did what they said and they seemed surprised by the outcome, it didn't work. Come to find out they put my domain in Auction. They wouldn't even retrieve it and instead said, "No worries. All is not lost. Just bid on your Domain just the same." Just the same? Bid on my own domain? So I tried to do as they said and bid on my domain so I don't lose all the money tied into the name. Then I find out I can't bid unless I pay more money to be a bidder. To their surprise. It's their service and they don't know you have to pay for it. So they say pay to bid. Whatever. Now I'm bidding to save my domain. It's costing me more money. Obviously GoDaddy doesn't care. They only care about $$ and defrauding customers. Not to mention the services I did not sign up for being charged upon renewal. They are snakes.

I've been a GoDaddy customer for over 25 years and now things are deception by false marketing and advertising, they say your products are free but they are not. My email was free with the domain, but now I must pay, my websites were free with the domain but they have taken down the websites illegally, they have now turned into capitalism bullies that hold your business hostage is bad business.

I have had a terrible experience since my first payment. They started out withholding my payments and asking for all the info they already had when they approved my account. They are unresponsive and uncaring in attempting to resolve this in a timely manner. It's been 7 days and I can't get a response from them about when I may see my money.

So they offer a lot of so called perks that you are paying for, they increased the monthly domain price and did not send notification out, they billed a two year renewal instead of a one year and noted it could not be fixed or changed to one year. Yet other domains we have reviewed for just the one year. When we asked for it to be corrected they refused. When asking about transferring to another host they also refuse refunds for unused months and not wanting to utilize them and their overpriced service any longer. Having multiple business domains and websites, other companies charge 1/4 the cost of GoDaddy but I guess they need to pay for all the TV ads. Be warned they will price gouge you once you pick a domain with them and if you want to change companies you will lose your unused months and be forced to re-register with a whole new company.

It's not free, first lie. Sent me to Weebly for actual free and then won't let me post from there... awful people trying to rip me off and charge me $750 more for a domain name they purchased out from under me. Lies lies lies. Bad horrible service.

Godaddy is a thief who tries to steal my money by falsely charging me 239.88 for a discount domain service I didn't order. Don't fail victim to Godaddy stealing from you. We need to have a class action lawsuit against Godaddy for fraudulent stealing tactics from there customers!! Godaddy stop trying to steal from me!!

I have deactivated, closed my account 3 times with GoDaddy fo terrible service and increasing prices. They will not close my account. They continue to send me pop ups in my private email account to sign into their email account I had with them that I attempted to close several times. I've spent over 3 hours on the phone with this company trying to close my account. They should be banned!