Godaddy.com Reviews

I pd ahead & subscription does not expire till 1/31/2026. Perm disabled as of 12/2023. Called to get refund because of cancer, blood clots that just appear, etc. to close business domain & was told by rep money I pd ahead for subscription for domain name would not be refunded. I s/w MSOffice 365 today to make sure when I cancel GoDaddy domain name that MS Office 365 personal acct remains active w/o using any business domain.

Title: Avoid GoDaddy at All Costs – A Company Built on Fraudulent Auto-Renewal Schemes. Review: If you're considering using GoDaddy for your domain registration or hosting needs, STOP and read this first. My experience with GoDaddy has been nothing short of a nightmare, and I'm sharing this to prevent others from falling into the same trap.

GoDaddy.com is the absolute worst, most fraudulent and customer-abusive company in the universe. Want a new domain name and website? Go ANYWHERE but GoDaddy. They will take your money and basically abuse every right you have. They are a SCAM and you would do well to stay far, far away from them, as I wish I had. There isn't enough time nor would anyone have the attention span to read all the ways they've scammed and defrauded me, not to mention so many millions of others.

Godaddy is the worst. Long time customer. They used to be responsive and help. Now they have gone AI and the customer is last. Worst service I have ever seen. Hard to leave too. Never go there. You will be very annoyed. Even free is too much to pay.

Hope this message finds you well. I am writing to formally express my dissatisfaction with the service I have received from GoDaddy and to seek resolution for ongoing issues that have significantly impacted my business. Despite providing proof of my identity, including my NYC driver's license and United States passport, I have been unable to gain access to update my website. I requested a call to confirm receipt of my emailed identification photos, but I did not receive a callback. As a victim of identity theft earlier this year, I find this lack of communication particularly troubling. I understand that GoDaddy primarily communicates via email; however, I have repeatedly requested to speak with a supervisor to address my concerns, yet my requests have gone unanswered. Instead, I only receive automated responses, which do not resolve my issues.

Worst service ever! Go somewhere else. Poor service, too expensive, and they will scam you in uncharged. I had been with them for 20 years and am now leaving ad they are horrible. Impossible to get real help.

I was charged automatically for domains that I don't use. I contacted customer support to disable auto-renewal and request a refund. I spent over 10 hours on support chat, but they couldn't resolve the issue. I used PayPal, but they didn't provide assistance, so I had to work with the bank to dispute the amount. This is a terrible business practice and possibly illegal. I strongly advise against purchasing anything from GoDaddy.

I paid $2,900 for a website they never built and their resolution was that I paid for marketing $790 so that they could reopen a ticket and built it. According to “Santiago”, who would not provide his full name once since I missed on appt they could no longer do the website without me paying more money. Even though I had paid for 7 additional months of support. It is a scam. Buy their services at your own risk. He kept telling me about his procedure per contract when they never provided me with a contract. Nor informed me that if I missed an appt they would be off the hook on building me a website. Simply unbelievable and complete disregard for customers.

After going on fourteen years, I am leaving. Their ways of operations have changed and I am tired of their third world ignorance. I am ending my url access and my website(s) hosting and want my entirely! They are totally unprofessional and want nothing other than to take our money and call u.s. stupid. I'm out of here.☆

Avoid GoDaddy at all cost! They will leave you and your business in a mess (that they have created) even after hours on the phone trying to straighten out their issues they have inflicted on you! GoDaddy is a mess!!

My account was up for renewal as it always has been after 5 years. This year I didn’t check the price until I saw my credit card statement and saw that it was more than triple the price! When I called to complain they said there was nothing they could do to adjust the price. Don’t expect them to be trustworthy!! I won’t be renewing next time! There is nothing this company does that you can’t find with a more local trusted company!

Once you sign up for auto-pay, that's it for life. You can scream CANCEL till you're blue in the face, they will say they canceled but the charges keep on coming. It takes working with your bank to delete them. The services they have for domains is nonexistent. Oh but the emails come daily to upgrade. And let's not forget the constant phone calls pressuring you to buy insurance protection for your domains.

I have used GoDaddy to purchase a couple website domains in the past and have never felt comfortable with the online process as the website is not “intuitive” leaving room for doubt, and it is constantly trying to “sell” versus provide service to its customers…and dealing directly with their customer service agents is no better. The company’s MO is to harass to buy-buy-buy with its incessant corporate greed instead of providing reliable customer service.

Where to begin...misleading (I mean incomplete) renewal email that did not list all that was to renew. Glad I called. With agent on the line, reset password 4 times, never got logged in but did receive the confirmation emails of success. Agent said he would have a higher end tech call me to remote in. 1 hour later I see where some text message offering support had been sent to my cell phone. was it a person, or AI? who knows so here I am again calling for help. OK had to call again....was not the upper tech support but said he could fix the issue. Told me to turn off router and when I did my phones shut down. No worry as he had asked for a callback number...he just didn't bother. Issue not resolved and I can say that Godaddy has GONE. That company has hit bottom. Check out sites for reviews before you too get stuck with a company that is horrible.

I have had an account with them since 2018. $160,000 in transactions with my small business as it's been growing. They say they are all about helping businesses grow. But my first big client, big down-payment they shut my entire payment account down OVERNIGHT and still charged me processing fees *$1100. THE BEST PART is it's "their policy'' not to answer why. They won't tell you. I lost a $70k account overnight. I spent hours on the phone and kept hearing "we can't tell you why. It's just closed". BE WARNED that you're your clients money are NOT SAFE and they won't explain why. Really horrible experience and I will be taking both my businesses and as many colleagues with me as I can.

I purchased a Domain Name from Godaddy.com & they would not give me a receipt and I cannot use my Domain Name because I cannot Verify that I purchased it from them. I have purchased this Domain Name and need it for my Business.... They are a very Scheisty company that their AI phone answering service tells you that it's always over 30 minutes to wait for an Agent or they tell you that they will send you a link to chat; which, they don't send. They, ONLY, send you a thank you for being a customer!!!! Very upsetting!!!

This is probably the worst processing app that I’ve ever used. Right off the top they ask for bank statements. All very personal information. Don’t waste your time. They’ll hold your funds for any payments!!

**Review: Unacceptable Customer Service Experience** Recently, I had an extremely disappointing encounter with a technical support team that left me feeling utterly frustrated and disrespected. Seeking assistance with a critical issue, I called their helpline expecting prompt and professional help. Instead, what I encountered was the epitome of poor customer service.

When I started with GD, they were human, they were great. Now in mid 2024 they are awful! Help desk is the worst in Corp America, 5 minute lag time between text support messages. I repeatedly stated my wishes and was repeatedly asked if I want to do that, after telling them three time, they still ask the same d—n question. Used to be great, now is a nightmare of hard to cancel auto billing. Never again!

GoDaddy is the worst company in the world. I was charged by GoDaddy without even having active subscription or any order. They have worst customer service. When call them for return money they put you on hold for 1 hr or more. I think have sue them because without permission how they charged on your cc.

I deeply regret using Godaddy. It's expensive and they charge random fees that they will not remove. The problem is that once you start to use one of these providers it's a lot of work to change and they know that. Expect to get angry.

I used Godaddy's auction site to sell my domain fishingvermont.com and Godaddy sold it and than said I didn't own the domain anymore even though I have paper that says I own domain name until 2/11/2025 so no money was received by me. Contacted Godaddy on how come I didn't receive the money from the auction and again they said I didn't own the domain name anymore. Pretty sad that they need that money to stay in business.

Just avoid this fraudulent site. I was charged by GoDaddy without even having active subscription or any order. After two months of "We will get in touch with you in 72 hours", they directed me to bank to try to recharge the transaction.

Where do I start.. It is a last place where you would want to have your services running. They have worst customer service. They do not care about their customers. Why would they? Run from them at any cost.

My experience with Go Daddy’s service is the worst I have ever had. As a small business owner I paid around $2000 to create a site they never created through multiple emails and calls they didn’t follow through. This has been a year and a half. Finally agreed to give me $700 back and said they were sending a check. Didn’t send a check and when I call even though I have it in writing they just say someone will call me who never does. It has been the biggest scam, waste of time ever. I am ready to get legal involved just so this doesn’t happen to others. Their website build is terrible, customer service and integrity even worse.

GoDaddy is the worst company in the world. If you check reviews, they are the worst. There is no worse company. The people who work there are even worse. In fact, a company cannot be this terrible and trashy without having trashy people. I have contacted them countless times to resolve an issue with an email still connected to my account even though the domain is no longer associated with it. They are incompetent and do absolutely nothing.

GoDaddy used to be a premier hosting site. I decided after many years away I would try to switch back to them, even though it was more expensive. The first thing I realized after I ordered is they no longer offer free email accounts with your hosting, so I immediately contacted customer service to cancel the order, which I had to go in and delete each item manually off of my account before it could be "canceled". Thought I was done, but three days later I still had no refund.

Scammed. Liars. Tech support lied to me telling me they can't process my request unless I upgrade. I told them I don't need those features. They told me my web page would go inaccessible. I said no, it still should be accessible, it just won't have premium features. Then I sent screen shots and the guy after arguing with me said I won't be able to access the features.. Exactly what I said. Then rather than helping me change the domain name just deleted my entire page. I asked for a simple request. I accidentally created a new domain when I wanted to change domain. And said I don't want to lose all the work I put into creating a page. 2 hours of repeating myself because this scammed couldn't understand.

I've hated GoDaddy from day one. I used Go Daddy for 10+ years. I am a entrepreneur. I had no IT person. I am competent in IT. I just did not have the time. But I had the budget. So I just paid them. I cringed every time. I never liked the upselling. I never liked their high prices. I was lazy and let Go Daddy ride. I writing this review to help others to not make the same I did. Recently their hosting went from $400 to $1200. That got my attention. My son who has degree in computer science I asked to handle all the IT. I was astonished to learn that .com domains for $10.00 GD $ 25 and quality hosting for $14 a month. He said you don't have to be a IT genius to do this. Just shop around. Presto I had him do the domain transfer and hosting. My built in IT guy lol. Moral of the story. Shop around and save yourself lot of hard earned money.

WORST company and I would give a (-5) star review if there is an option. Their customer service is terrible. I purchased a WordPress web design service and changed my mind after reading all the reviews. I emailed the customer service rep to process a refund and I was told that I need to call web design services to cancel. I called and was over the phone for over 2 hours and still haven't processed the refund.

I Have had my domain name for serval years. I decided to increase my volume by buying a $1200.00 Ecommerce web site. I found out recently that it was cancelled with my photos and work I put into it. I did not get an email or a phone call. My heart is broken. I have nothing but was offered a lower priced service to get my website back. I'm a small business and it took a lot for me to try to increase my service. All I did and all I worked on is gone. I have nothing and I cannot afford to buy the Ecommerce package again.

Worst support. Did not buy from them. We Purchase houseofribs.be domain Form Godaddy and domain who verification is processing from 1 month. They did not help you to verify domain just sell and all done. That's your support and one wrong recommendation by their support team is that we can add Indian billing address while purchasing. Its main reason why our domain goes for domain verification and it's not verified yet. Today I call them and they say they did not had support on weekend. Then why you mention hours: 24x7 Support.

The worst "domain provider" and "website hosting" ever. Trying to get a website up turned into a NIGHTMARE. Something that's been done 100s of times as a website designer, turns into getting the run around from the chat support. When the domain was registered, we got a confirmation it would be live in 1-2 hours. Over 12 hours later we couldn't even access DNS records. The chat support gave us a run around and kept telling us different times that the website would be live. They also kept trying to upsell in the chat when we're asking specific questions about needing help. When we finally called, that guy keeps giving us the run around too! Saying that we would receive confirmation and it takes 5-12 days. WHAT?

Stay away from GoDaddy. They keep billing you even after the product is cancelled. When you try to get your money back, they say, sorry. "Sorry, we can't help and you have to keep paying." There are better websites out there that are honest and transparent with no hidden fees and no tricks.

Worst experience ever. I bought a domain for the first time with Godaddy after someone asked me to try Godaddy and that was my biggest mistake. I bought it but it never showed in my products. I was not even able to change the nameservers for the same. So I tried using chat support but every time I enter my issue it kept prompting me, "Do you need a new domain." Then I thought of calling them. I called and the so-called expert just said hello and didn't even ask what's my issue. Then I had to ask who I am speaking with, explain my issue but even after that there was no response.

I changed my mind about them designing a new website for me within 48 hours of contacting them. I called directly to cancel. They sales pitched me and wasted over 2 hours of my time over a week period then refused to refund my money. I had to get my bank involved and still haven't completely resolved it in over a month. Find any other web host if you possibly can!!!

The customer service is so poor, they don’t resolve anything. My site was taken down 2 months ago, even though I paid for the service for the full 2024 year, and they won’t help me get it back online. Trusting Godaddy with my business was a HUGE mistake. Customer service has asked me to just buy the product again, instead of helping me fix their mistake.

Stay away from GoDaddy at all cost. Don't be fooled by cheap prices. They will get you on the back end when they shut your emails off and have you spend thousands in backup and "security" to get back on. A TERRIBLE company and even worse customer support!

I've been a loyal GoDaddy customer for over 15 years, but recent experiences have completely changed my view of their service. During a promised migration from GoDaddy Workspace to Office 365, GoDaddy assured us repeatedly that we wouldn't need to take any action and that we would receive email notifications about the migration process. However, these notifications never came, and to our surprise, they partially migrated our emails in mid-January without informing us. This left us in a mess—part of our emails were migrated, and others weren’t.

Avoid GoDaddy: Terrible Spam Filtering and Customer Service. GoDaddy claims to provide email services, but in reality, they seem more focused on blocking legitimate emails than delivering them. Regardless of the settings you choose, GoDaddy's spam filter acts like an iron wall, preventing even essential messages from getting through. It's not just about tight security; it's about extreme negligence towards customer needs.

My GoDaddy account has been HACKED as… My GoDaddy account has been HACKED as well as my Microsoft 365, (which means no e-mail or access to any folders in that acct). I have been in communication with them with ZERO support, It has now been over 48 hours and no-one seems to know how to handle this. I am a business and having no access to my e-mail is a major disaster! I moved to GoDaddy less than a year ago, I have been in business for 15 years prior to this move!! Did I make a major mistake? I expected they protected us from being hacked?!?! Date of experience: April 29, 2024

After paying almost 3k to build a website for my husband’s business. They have been terrible to work with. Calling you never get through to someone that will actually help. All I ever get is “Wait until your upcoming appointment”. Building the website has been a nightmare. They don’t know or can’t recognize what a professional website should look like. Fonts are always wrong, colors never match. I ask them to change something minor and provide picture examples and somehow they still miss the mark. I would highly discourage anyone to use them. If you’re paying 3000k I would expect some accountability and support.

I called in October to cancel my email service because they were never able to help me with my login issues. They cancelled my service, yet still billed me $805 in January. Unfortunately, I didn't catch it until March. When I first called about the charge, the Godaddy rep let me know documentation on their side shows I cancelled, however, they accidentally forgot to turn off the annual auto-renewal. She said she couldn't help me since it was past 30 days, so I had to fill out paperwork that she emailed me. I spent an hour filling out paperwork, and never heard back.

The worst web designers. Did not use any of our recommendations. Created a very white and not diverse website. Also, they do not follow through with the schedules. We are losing money because of their incompetence.

GoDaddy claims they are reviewing our accounts. They are holding 30k in payments from us and nobody seems to have any answers. How can they withhold our money? It's our money. Been on the phone for 2 days trying to resolve this. Meanwhile can't collect any payments because they have our online portal locked. Customer service gives me the run around. This is unacceptable. How can they just hold up our whole business, keep our money and have no answer to when our review will be done.

I recently had a deeply unsatisfactory experience with GoDaddy, a domain company that prides itself on its customer service and reliability. Here's a breakdown of my ordeal: On April 2nd, I discovered an unexpected charge of $44.34 on my credit card from GoDaddy. Upon logging into my account, I realized that this charge was for a domain name that had been set to auto-renew two years ago, despite my lack of use for the domain in quite some time. Immediately, I took action by canceling the domain and removing it from my account, assuming that a refund would naturally follow.

I would leave a zero if I could. We had been with GoDaddy for years before the converted our emails to Outlook. They promised the conversion would be seamless. What a lie!! They did not convert all of our mailboxes and their only solution was to charge us more to get more mailboxes. What type of company would charge customers money for mistakes they make. Currently looking for a better hosting company!!!

Extremely UNTRUSTWORTHY at the RENEWAL Stage. When you go to renew the package for your web hosting, and web domain, they want 4 or 5 times more than other comparable services that offer the same thing. They also keep trying to block me from transferring my domain to another hosting, in order to steal my money. Shame on you Godaddy! Many times I've tried to transfer it to a cheaper service, each time I do it goes in circles for various reasons. They keep blocking it. Why would one car dealer be able to block the competitor across the street's business? They shouldn't be able to do that. If I also want to sell or buy a used car, the person I bought the car from shouldn't have any say in whether or not I can do so; this is how godaddy acts when you try to transfer to another domain registrar.

I have been with GoDaddy for years - YEARS. They used to be great and now they are beyond terrible! I have tried to stay because it's difficult to manage moving hosting, email, and domains but it must be done. Customer service is non-existent or completely unknowledgeable about products and services. There is ZERO loyalty on their end. Pricing is not even competitive anymore. I am in the process of moving all my hosting, domains and email to another company. I can not take it anymore. Just got off another long winded chat with absolutely no resolve, no support and nothing other than my elevated blood pressure.

It took 32 mins, a first ever due to rep trying to upsell me four times after advising I was not interested, to update a cc on file & to remove an email address. PLS improve efficacy! I like Godaddy very much but by outsourcing to S. Africa, I didn’t appreciate a call w/ a cs rep for the first time.

This is a complaint: GoDaddy is the worst website company I have dealt with. I have been charged a 2 year renewal service of $179. 76, after cancelling my services with them on Jan. 12, 2024. They are refusing to refund me my money, for services I am not rendering. This is robbery. How am I being charged a 2 year renewal charge, after I have cancelled services with them?

Godaddy used to great for web hosting and customer service, but the quality of both has been degraded. Customer support does not seem as competent and the product offerings aren’t always clear. It’s not the same award-winning Godaddy.

They said to recover my account I need to log in to my account. These guys can't even update their tech. Their 2FA feature couldn't send codes. The form is not working. The next button can't even be clicked. Avoid at all costs.

I called to renew my website and email address, during the call they offered a better rate to renew for 3 years. I accepted the offer and instead of renewing me, they deactivated my account and I’ve lost everything. I was told if I pay $60, they can reactivate my website. I’ve spent hours on hold and also explaining the situation. They have put 3 different websites up but none of them are the correct website. I have no idea who they belong to! I have spent over $1000 as a new small business and have nothing to show for the countless hours I have spent on building my own website and setting up a store. The customer service is unbelievable. Do not use GoDaddy! The cheap rates in the beginning is not worth losing everything one year in.

A Customer Service rep by the name Brian was SO HELPFUL this morning. I have honestly never recieved such amazing service. I nearly lost my website due to an issue I wasn't aware of and Brian was patient in explaining the process and helping me fix the issue at hand. I can't thank him enough.

The customer service experience was terrible. I have 7 email accounts and 5 domains with them, but when I needed assistance the most, they made me wait for 2 1/2 weeks without providing a resolution. They repeatedly asked me to perform trivial troubleshooting steps, such as restarting the computer each time I contacted them. They lack a comprehensive customer database, requiring me to explain the issue repeatedly during every call. Dealing with them has been extremely frustrating. I am considering switching to a different service provider. I definitely would not recommend them.

Purchased a domain name for $51.37 including Canadian taxes. Then I set up to get a webpage to use domain with which a rep offered a great deal and was to get a phone call after a 7 day trial and I would pay $335 for the year including a number of things. Once the trial ended Godaddy.com went to my credit card not once, but twice for $759.09! I contact whom ever would listen and cancelled the original order only to get a refund less tax. They claim they don't refund tax paid on items??? WTF kind of circus is this? The reps pretend to want to help but ultimately I believe their goal is to wear the client out. So I paid GoDaddy $11 for a domain I will never use, which they took away simply because they said so. If there were less than 1 star that is what they deserve. They lie, cheat, steal. WILL NEVER USE THEM AGAIN.

I upgraded my hosting with Godaddy and they accidentally deleted some of my critical data. My sites were down for over a week. Eventually a true expert fully recovered my account. Then Godaddy adjusted the price of some of my products to make up for the downtime and errors. They fully owned their mistake and fully corrected it. Even though it took a bit longer than I would have liked.

Customer service was always a real person. I thought about switching to another provider but I have been with Godaddy since 2012 and the fact they were honest, real people, and corrected their mistake is going to keep me around as a Godaddy customer.

The major complaint I have is the music they play when you're put you on hold. Please allow the employees to mute the music when putting customers on hold. They are often trying sell you services. Good Bye.

Issue resolved.

We signed up with GoDaddy Merchant Services to switch from Square due to ever increasing fees on credit card transactions. Being a small business, even a few dollars a month add up. We went thru the simple setup, providing addresses, SSNs, EINs, phone numbers, banking information, verified email addresses, etc. Once we completed the set-up, we were able to start processing customer credit payments. Problem started within 24 hours. We got an email that our merchant account was terminated due to payment risk violation. What??? Huh??? Every credit card we process, we ask for zipcode, street number, full name, expiration, CVV2, etc. No issues were presented when we processed these payments.

I had to call in 5 times for my refund after they charged me for 2 years that I didn't want. Recently, one representative hung up on me, another had me on hold for 20 mins then hung. Now, I'm on phone for 35 mins waiting on supervisor if they even take my call.

I have had a website for 20yrs and suddenly I get error messages that my website is not secure or have an SSL. My page is informational and I have 7 other sites that are yet they insist I have a SSL which costs $100 per year for one site. It is not needed on my websites. Someone is making money on this scheme. Particularly hosting companies. SSL is a security that protects people's information. I am not collecting any information. I am not sure who is putting the error messages on my website that it is not safe to look at. Are you kidding??

I wasted an hour speaking to one of their representatives who wasn't helpful and was simply rude. They are holding my domain hostage and due to their "system issues" I can't transfer it to another company. I will never register domain with them again! Moving to WIX.com - much better system and better customer service.

Yesterday I wasted about 6-7 hours trying to work with the completely useless 4x6 ZPL shipping label GoDaddy provided after I purchased a label for my first order. 14 hours later, I still have this completely useless ZPL file (a shipping label with Zebra Programming Language code made for only one direct thermal Zebra printer that exists in the world) that I can not print. After wasting from 11a until 6:30pm yesterday trying to get help from several different “guides” I received ZERO helpful support. So what I ended up doing this morning was purchasing a 2nd label from PirateShip.com (and eating the cost of the $7 completely useless ZPL shipping label from GoDaddy) so I could get my customer’s package to USPS this morning.

Transferred our domain name to GD, once there I switched name servers to GD. Was able to do that with no problem, but after that needed to add our website and office DNS records, well couldn't do any of that without a email verification, but can't send email with no MX record. No one at GD support could understand this. After 10 hours and 3 calls, 4 hours of that on hold, I got hung up on 2 times with no response and no recourse. I can say I would never recommend this company to anyone, SAD they used to be good.

So...I have had my domain since 2008 with Godaddy and when I originally got it I was very happy with service, $8/mo. and free parking. Then Microsoft happened...turned it to crap, no longer just paying just $8/mo., now paying for Microsuck office in order to access Godaddy which is $72/yr and often don't get my email for 24 hours, and when I say often I mean very often, I tried to use my domain email to get confirmation to open a new credit union account and never did was able to confirm it and ended up using a Gmail account. If Godaddy had just kept it the way it was I am sure they would not get so many dissatisfied customer reviews...

I have had an account with GoDaddy for about 10 years. Service has gone down every year. Deceptive business practices. Very, very poor customer service. Took 2 hours on the phone to have them remove a service I did not order.

I wanted to build my website on GoDaddy and was unfortunately met with some confusion. Every time I started to work on my website it would create a new free version of the website off of my domain. After multiple attempts to make the website on my domain the only fix they had was for me to pay a good sum to have my website transferred to my domain after I had made it. I wish their website was easier to use and that they wouldn't have charged me to fix an issue on their end.

Unfortunately, while GoDaddy is a well-known web hosting and domain registration company, my experience with their SEO services is that they offer only basic SEO tools, these are often limited in scope and ABSOLUTELY DO NOT provide the comprehensive optimization needed to rank highly on search engine results pages (SERPs). Also, GoDaddy’s lack of experienced SEO professionals lead to false claims of “research” about my business/website and were ABSOLUTELY DO NOT able to provide personalized advice or support necessary to maximize my website’s potential. For businesses looking for professional help with their digital marketing efforts, I highly suggest look elsewhere for an experienced and reputable SEO provider.

Simply put my exchange with GoDaddy was egregious. It’s not worth the drama and headache that followed. I simply asked for a refund and got the run around with every excuse in the book. We have to stop rewarding companies like this with our hard earned money. Refunds feel like surgery and I was told that I was inside the cancellation period but they basically gave me homework assignments to do in order to cancel. Still hasn’t gotten the money back, even after emailing the CEO. It’s not worth the headache, RUN AWAY NOW.

GoDaddy.com contacted my company with a service that sounded too good to be true and I should have gone with my gut -- too good to be true is usually true but I gave it a one month trial. Day One was amazing - their sales team nailed it. Andy is really good at what he does. Too bad the reality does not live up to the hype. Day Two - the web design team quickly breaks a "quick fix" to our website. Kudos to Olga who reinstated our website to its pre-GoDaddy version. Fast forward to Day Four.

RATING 0. Website renewal after 5 years. No problem. Extra charge not authorized. Took 2 hours to try to cancel after first day of invoice. Tried to cancel extra service charge. I was unable to do so, decided to cancel all services including website. After 2 hours online, I was hung up on by a customer service agent. Tried again. 2nd agent has confirmed cancellation. Awaiting a credit on payment method.

I had went through the process of purchasing a registered domain and the Email & Office services. After two weeks of administrative tasks such as filing to establish my DBA with local and federal offices, and paying the associated fees, setting up all planned marketing material based on the purchased domain name, I spent two hours intermittently throughout the entire day trying to get my account where it would quit telling me my user sign-on credentials were not recognized and repeatedly having to change my password.

Godaddy has opted to engage in some shady practices. I once did business with them up until early 2018. In late 2020 they issued me some refunds but provided me no notice of the refunds. In December of 2023 they issued a bill to me in the amount of the refunds for account dormancy. Again, I had no idea I had a credit balance with them because they never notified me and I had stopped doing business with them.

I'm tasked with trying to add a blog to our gallery website. It's not drag and drop. I called customer service and got someone somewhere. I had the impression of a non-native English speaker but a good connection, so maybe in the US. It was between Christmas and New Year's on an otherwise normal working day during working hours. Godaddy is in Arizona, and so am I.

As a loyal GoDaddy customer since 2007, I am deeply disheartened by the recent handling of my account. On December 15, 2023, at 7:55 PM CST, I was notified that three of my .io premium domains were removed from my account. These were part of a group of twelve domains that I have consistently bulk-renewed for the past three years. Strangely, this year, only four were auto-renewed individually, leaving the other eight, including the premium ones, unrenewed. To my dismay, two of these premium domains are now listed on GoDaddy’s Afternic for substantial amounts ($5,988 and $7,880). Initially, GoDaddy attributed this issue to a billing error. However, upon consulting with PayPal, I confirmed that there were no unsuccessful payment attempts from GoDaddy. Furthermore, my PayPal account is set up with a backup payment method to ensure all charges are processed.

I am writing to express my extreme dissatisfaction with the GoDaddy Conversations app and the service I have received. The current state of the app and support channels is unacceptable and is severely impacting our business operations. App Issues:

GoDaddy payments put a 90-day hold on an $11.5K payment from my customer. Godaddy customer service tells me that holds are irreversible and that the review department who decides to put your transactions on hold do not ever communicate the reason why. There is no obvious warning on their commerce section that states godaddy payments from your customers can be abruptly withheld by them for an entire quarter of the year without explanation. Quite the contrary, they boast 2-3 business days as their processing turnaround time. Unconscionable treatment and blindsiding of a customer who had been using and recommending Godaddy products since 2009.

No issue with the domain itself but customer service was horrible. Was charged a 100.00 “redemption fee” for being one month late on my renewal. I have been a customer of GD since 2015, 8 yrs and have had auto payments set up ever since. Due to a CC comprised in the past I failed to remember having to update my current CC info with GD. They insisted they sent me reminders, never got one, checked all my email history, nothing. Rather than giving me the benefit of a doubt and or customer loyalty they argued with me via text messaging! Even insinuating I was lying to them! Lol. I emailed them one last time, they still haven’t answered. This will be my last two years using GoDaddy. Date of experience: December 05, 2023.

This is pretty simple, when canceling they had some process and a 5 day window from a auto-renewal for a 2 year subscription so if you do not have the timing perfect you lose almost 2 years possibly of money. In my case it was about a year and half on one and about 1 year on the other. It is pretty slick on their part and in the fine print of a huge contract, still what I consider deceptive.

They don’t service all business. They have businesses they favor. That won’t stop them from taking your money and wasting your time. We are a homeless nonprofit and part of our services is credit repair and debt consolidation to help transition homeless folks out of transitional housing. Godaddy has decided that they want to determine what tools nonprofits can use to help their constituents. They determine what businesses they will work with behind close doors and leave no direct number to that department. They do not clearly state that they do not work with all business and they act as if they take anybody looking to start a business.

I just had a terrible experience with… I just had a terrible experience with GoDaddy that literally cost my business money and yet I still have not received an apology, and my issue still hasn't been fixed. I use GoDaddy to host our family business website. A few weeks ago, I paid $90 for a 14-day back up feature. Since I was going to be doing updates on my site, I invested this money (while I'm unemployed) for peace of mind. Lo and behold, my website went down to some errors during our updates. But, I was fine right? I had a back-up.

GoDaddy claims they sent me email regarding a website site hosting and domain renewal. So I renewed my domain but they wend ahead a deleted my site all together! I contacted customer services and they told me I need to pay to rebuild my site and that they do not have any backup! I have never heard of a company that is as big as GoDaddy that does not have backup. Do not trust them. They will just take your money and delete your product. The customer service staff go by a script and they provide no help at all including the supervisors. I made a call to GoDaddy to resolve this issue and I was hung up on! Thanks to them I lost thousands of dollars in sales and I need to spend more to rebuild my site and restore all information! STAY AWAY FROM THEM. GODADDY IS THE WORST!

Do not order anything from this website. If you give them your CC info they will continue charging you for fake renewals and claim they can't refund you if you catch them and complain. They charged my CC for renewals I never authorized. Had to get my CC involved to dispute. DON'T EVEN GO ON THEIR WEBSITE. STAY FAR AWAY FROM THEM!!!!

I had an issue with my Outlook. A few months earlier when I called to ask for help, they forced me to buy new products. I did that. 3 months later I had issues with my product (Outlook). I kept asking the tech-support if they are trained on the product and the answer was yes. I am a software engineer so very technical and although cannot fix "Outlook' I understand when they don't know what they are doing. The tech support spent 2.5 hour on the phone with me.. Kept putting me on hold to go and 'check something'. At the end my work-outlook was COMPLETELY messed up. I could not get in. At the end he said he cannot help me and had to bring level-2 tech support. He was supposed to call me the next day but he never did.

I have 50 screenshots on my phone for the run-around for credits on random auto-renewals on random things including supposed free domains, the kind that end with.godaddy.com. You must check your account and look for auto renews that won't show up until a whole year later... by then it's too late. Any free email, hosting ideas and creative things you have set-up and forgotten about may come to haunt you later. And that is IF you even catch them, often on your PayPal. Whatever you do, use your bank when you set it up so you can dispute easier later. The WORST isn't even that, it's the run-around nonsense in customer service, saying the refund is coming then not coming.

Please be aware that they can lose your content. The Website Builder lost all content that I created (and published) when changing hosting platforms. I spent 8 phone calls with them (** in case anyone from GoDaddy wants to check up on this). I now have to redo the site (ALL changes were lost)! Tech Support couldn't find my content that I published. Even after the first 7 calls, they told me they could see it (and the coding) and it wouldn't take long to restore it. Their backup system didn't actually back it up (again, even though it was published). I'll be going with a new provider at the end of the month when the contract is finished out. So utterly, utterly useless! Hours wasted! Tip for consumers: N/A. Review should speak for itself. I NEVER want another person to go through the hassle of dealing with GoDaddy again.

I've been a customer for over 10 years and always had, at the very least, good customer service. In the last couple years the company has completely tanked. When you have a problem with a service such as website or email, they no longer offer viable solutions to problems: only new products, costing thousands of dollars. They destroyed our old, perfectly functional website, against our wishes. Recently, we were forced to upgrade to a new model for our website (re: destroyed our old, functional one) and they promised the new model would be a viable replacement for the older model. We spent about $2000 building the new one, not including our own time, and realized immediately our customers could not use it due to a lack of features we were promised would be included.

Someone has Godaddy hosting a website that has stolen our company credentials and is selling nonexistent products in our name. **. We have reached out to Godaddy.com, the police have told godaddy.com to shut it down and now we have a court order telling godaddy to shut it down and they refuse to shut it down. Consumers are losing money to this website and godaddy is complacent in this. Shame on you godaddy.

I got onto the messaging system for GODADDY the web platform company. They gave me a certain amount of email addresses that would be associated with my company. They never sent me a notification that my account was needing to be paid to carry on my prescription for my company's website and emails. They deleted the account. When we went back in and paid the account because we noticed our website was down is when we noticed that it needed to be renewed. When we paid to renew our account they never reinstated all the emails associated with the account. Now they are saying we need to pay an additional amount to reinstate those emails that was on the original account that they never notified us that the membership needed to be paid to carry on. I am not paying to reinstate any emails when these were originally with the account to begin with. When our time is up we will be moving from GODADDY to IONOS just as soon as possible.

Currently just had a pretty disgusting experience with GoDaddy whom I’ve been a customer with for years. I made an additional payment on a domain that was not schedule to expire until next year. When I called to seek a refund I was told that was absolutely impossible unless it and the good news was that I didn't need to renew my domain until 2025. Literally they made no attempt to help. I was asked to speak with a supervisor and got the run around. It’s pretty sad that they will take your money in second but provide no help and chuckle in their response. Not professional at all!

I've been a customer of Godaddy since this summer when I decided to gradually move my business from another provider. Godaddy had been hosting my paid basic website and over this past weekend, I decided I would move my online store over and pay for the upgraded feature. I paid almost $200 for the remainder of the year to add my store. After working with it for several hours to transfer over my online store, I realized that price they quoted me was for the remainder of the year only and that once my renewal happened, my monthly fee would double in price. I immediately talked to Godaddy text chat and they downgraded my service but refuse to refund my money. So now I'm back at a basic website, which is fine since I already switched my website to my previous host, but I'm also out my $200. So I paid $200 for a service I didn't use and no longer have.

We have a personal domain hosted by GoDaddy, and a Microsoft Exchange email account, which is worse than useless. GoDaddy has implemented a new security feature called 'ProofPoint Essentials.' Essentially, it works like this: They block all incoming emails (to protect us from 'harmful content'-but works to deprive us of all functional emails). At some point, usually a few hours to a day, they send you a list of blocked emails to leave blocked, release, or release and approve. But until you get this list, 'no emails for you!' Waiting for a code to access an online vendor, or website? Forget it. By the time you get GoDaddy's effing list, the time to use the code has expired. Utility bills? Vendor bills? Updates from your congressman or senator? The list could be infinite. And having contacted GoDaddy (by chat, naturally), I've learned this feature can NOT BE REMOVED!

I purchased my website through Godaddy.com and the entire site and all communications are in Spanish! I have tried to talk to someone about it but we conveniently got cut off and he sent me correspondence through texts and they were in Spanish too! I would like to cancel my account but all of it is in Spanish and I do not speak Spanish therefore I cannot cancel my subscription. I find this an easy way of continuing to take money from someone every month because they can say I didn't cancel. Very sneaky if you ask me!

The billing department of Go Daddy.com is not capable of resolving customer disputes. They took it upon themselves to charge a credit card without my permission. They refused to acknowledge they messed up with an Auto Renew setting on my account and then charged the card 60 days prior to the account being due. I spent an hour on the phone with someone from another country who refused to send me to his supervisor for resolution. I am cancelling all of my Go Daddy accounts. This is not a way to treat a customer who has been with them at least 15 years or more. They overcharge and are completely useless with trying to make the customer happy.

First, I have been loyal to this company for years, but they have locked out my account and will not let me back in. This is day 3 on the phone with them and my second week trying to resolve this issue so I can work on MY business. Every agent I have called made excuses why they were unable to help. This is one of biggest and unnecessary time wasters my company has had in a while, and this company is almost as incompetent as AT&T. If you care about your company and have more important things to do than be on the phone listening to "I can't" then run away from this company as fast as you can!

After finding out my website wasn't working I contacted GoDaddy through their chat service. Only for them to tell me to try a few things and let them know if I had difficulty. I did what they said and they seemed surprised by the outcome, it didn't work. Come to find out they put my domain in Auction. They wouldn't even retrieve it and instead said, "No worries. All is not lost. Just bid on your Domain just the same." Just the same? Bid on my own domain? So I tried to do as they said and bid on my domain so I don't lose all the money tied into the name. Then I find out I can't bid unless I pay more money to be a bidder. To their surprise. It's their service and they don't know you have to pay for it. So they say pay to bid. Whatever. Now I'm bidding to save my domain. It's costing me more money. Obviously GoDaddy doesn't care. They only care about $$ and defrauding customers. Not to mention the services I did not sign up for being charged upon renewal. They are snakes.

I've been a GoDaddy customer for over 25 years and now things are deception by false marketing and advertising, they say your products are free but they are not. My email was free with the domain, but now I must pay, my websites were free with the domain but they have taken down the websites illegally, they have now turned into capitalism bullies that hold your business hostage is bad business.

I have had a terrible experience since my first payment. They started out withholding my payments and asking for all the info they already had when they approved my account. They are unresponsive and uncaring in attempting to resolve this in a timely manner. It's been 7 days and I can't get a response from them about when I may see my money.

So they offer a lot of so called perks that you are paying for, they increased the monthly domain price and did not send notification out, they billed a two year renewal instead of a one year and noted it could not be fixed or changed to one year. Yet other domains we have reviewed for just the one year. When we asked for it to be corrected they refused. When asking about transferring to another host they also refuse refunds for unused months and not wanting to utilize them and their overpriced service any longer. Having multiple business domains and websites, other companies charge 1/4 the cost of GoDaddy but I guess they need to pay for all the TV ads. Be warned they will price gouge you once you pick a domain with them and if you want to change companies you will lose your unused months and be forced to re-register with a whole new company.

It's not free, first lie. Sent me to Weebly for actual free and then won't let me post from there... awful people trying to rip me off and charge me $750 more for a domain name they purchased out from under me. Lies lies lies. Bad horrible service.

Godaddy is a thief who tries to steal my money by falsely charging me 239.88 for a discount domain service I didn't order. Don't fail victim to Godaddy stealing from you. We need to have a class action lawsuit against Godaddy for fraudulent stealing tactics from there customers!! Godaddy stop trying to steal from me!!

I have deactivated, closed my account 3 times with GoDaddy fo terrible service and increasing prices. They will not close my account. They continue to send me pop ups in my private email account to sign into their email account I had with them that I attempted to close several times. I've spent over 3 hours on the phone with this company trying to close my account. They should be banned!

In the 7 years I've been with them, EVERY. SINGLE. TIME I call, I get NO help from RUDE people. The guys all have big D energy and are so cold. Today I called for help and the guy didn't even want to LISTEN to my question. Do NOT recommend Godaddy to anyone.

I pay $3048.72 for GoDaddy to build a website for me from Jan 12 2023, now Aug still not finish yet, Their website design team is very slow, you do not communicate directly with them, and instead you have to talk to someone that just takes notes and take 2 weeks to 3 weeks to respond to your request, I don't know when my website will be done.

This company is not reliable. Don't buy any product from them, especially if it's a Microsoft product. I have been without company emails over 21 days. No ones take responsibility, but they take your money very easily.

Provided updated email address for all of my domains. Also requested the protection plan. After years of monitoring my most favorite domain it was still placed into Godaddy auction. I lost the entire registered domain. Called customer service a million times to get my domain back and they are not willing to assist.

If you are contemplating using this company for a business website that will be conducting any considerable volume of business, run the other direction. And run fast. And using their Go Daddy Payments for any nominal sized transaction ($20k or more) will be the biggest mistake you will make with a merchant processor. After having a large credit card transaction payment held up for "more verification", the transaction was cancelled. In fact the whole 3 business day wait for verification was not even needed and was just smoke & mirrors, as they cancelled the transaction almost immediately, within seconds according to our GoDaddy dashboard. Yet they still collected their 3.3% fee from us and debited it the next day from our bank account. Now after 7 days our customer has become impatient awaiting his credit card charge reversal (as he should be), and he disputed the charge.

We renewed our service for 5 years of GoDaddy.com domain and web design after realizing we just don't have the skill to create a web page. They have a "30 day refund policy on a yearly basis" I found out today. Ok, fair enough, but this is 5 years, I explained. Doesn't matter... I just got robbed of between $1700 and $1,800 because I gave up on trying to be a web designer and hired one. Beware, I just paid them to do nothing for our company for 5 years... Ordered in March 2023 and cancelled in July 2023. Four months; four months... $1,800!! Find another pathway to your web service.

Our company has used GoDaddy for email services. I received an email last week stating the email account was going to be disabled. I called. The rep said that wasn't correct, email services would be around until early next year. We discussed a migration plan but agreed to talk again this week. Over the weekend, GoDaddy disabled my email. I've spent ALL DAY on the phone with GoDaddy, still no email.

Updated on 08/03/2023: I received an email from the office of the CEO of Godaddy today that they're doing an investigation and are THREATENING to terminate my site and their business with me due to the way I spoke to their illegitimate employees. No apology for the month of business I've lost, the lack of help I received from their employees, their employees putting me on hold and hanging up after long periods of time waiting, for the month of torture they've put me through all to finally be told they've "HAD A KNOWN BUG IN THEIR SERVERS"! Now they want to THREATEN to terminate my business?!? They need to refund my money so I can move my domain.

Very bad experience, website is confusing, website design options are limited, customer service is up there with the worst. Always trying to upsell you but even when I tried to upgrade - to give them MORE money, I spent an entire weekend trying to do so and in the end - nada. They ended up DELETING my email by mistake and not upgrading me. I am stuck with them for the URL but will be moving everything else to anyone else.

Not only their plans are expensive, their customer support is the worst I've ever seen. You click on their "Contact Us" button on their own site and nothing happens. I recently had a problem setting up my website to be able to receive emails (Outlook365) using a plugin and after reaching out to them, the support person had no clue what I was talking about. She ended up sending me a support page on how to set up Outlook365 on Windows event after explaining to the support person that I want my website to send email, through SMTP once a visitor fills out and submit a form, to my outlook365 provided by GoDaddy. I had to show the lady how to easily fix the issue (after sending her the error log (which she said she won't need it).

Go Daddy Website Services. Dreadful. Awful. Disorganized. Operational Nightmare. Don't know what they are doing. I decided to migrate my existing website over to Go Daddy’s Website Services. I paid over $1600 for the migration, monthly Word Press Premium Support – both technical and marketing services content support. I paid upfront for the year. I was told they would first migrate the existing website over as it was and then, with my paid plan, all problems and/or new changes could be tackled. I was told about 10 days to migrate the site. How did it go? I would get an email that said the website was migrated and then another email which said it could not be migrated because of coding errors.

I hired GoDaddy to build my website. Their website design team is very slow, you do not communicate directly with them, and instead you have to talk to someone that just takes notes and then transmits them to the web designer team. In 5 weeks, I could barely have a very bad draft of the website. They said the website is ready for publishing, but I had menus without links to the web pages in multiple places on the website and misspellings. Every time you find their mistake and you are trying to correct, it takes them 2 weeks to respond to your request, but not necessarily to do a good job.

I have been a long time customer of Godaddy. I have had a Charity web-site with them and many domain names. They forced me to change my web-site to a Wordpress and pay $500. I understand that we have to upgrade web-sites over time. I have been paying for a SSL Certificate for many years with my site that has been inactive however, I called today to set up the donate button that is on my web site for a special event and they said my web-site is all blacked out. When I googled the site, it came up with no problem but they can not find it!!!! They are telling me in order to activate the donate button I have to buy marketing services for almost $200. per month!

For the past two days, GoDaddy was suddenly switched to open up automatically in Spanish and it took me two days to figure out how to change it back to English and based in the US. I'm also due for renewal in about 45 days and wanted to check on some features of lower plans as my current plan just is outrageous at $45/month. As a small business that doesn't allow me to get revenue, so I was looking at the custom options for downgrading my plan at the time renewal was due which isn't until 8/9/23. I tried chatting with a customer rep to get confirmation of needed features in a plan I was selecting just to ensure I wasn't downgrading to a plan that didn't have the features I needed. They weren't any help outside of sending me back to the listing to compare plans and constantly asking if I was planning to downgrade right now. Repeatedly told them I am just looking at my options for when renewal is due.

The website is user friendly, but the fees are excessive. The GoDaddy Payments for my website has damaged my business. My customer paid over $5,400 on 06/08. GoDaddy Payments accepted his payment and cleared it within the exact same day. We have complied with every request they "needed" in order to release the funds, including absolutely invasive requests to both my business & my customer. GoDaddy has not responded to me since 06/13 & getting them on the phone w/ customer service has consecutively been about a 6 hour process for them to either transfer me for another hold and/or hang up on me, so today (06/20) my customer & I decided to simply refund & use a reliable payment method.

The worst experience I have ever had professionally. Purchased a bundle of services to bring our website and email to GoDaddy. So far it has taken 6 weeks, and it is still not complete. There is no interdepartmental communication with their teams. I have to be the go-between for their departments. Every phone call I have to make has me on hold for more than an hour only to be told there is something the "other team" has to do. Even after I have been assured that issues are resolved, I receive an email telling me to perform a manual task that I paid the migration team to perform. I have given access and permission to address this from their side. Why have my employees and I had to spend more than 25 hours on the phone for GoDaddy to literally point the finger and never finish the job?

So, I just got off the phone with a representative trying to patch me through to a supervisor. Because why would you actually be able to speak to someone at GoDaddy without being harassed to buy something??? I had to call because my domain needed a renewal. I went in to my page a few days ago and set up the payment, but received an email this morning stating it didn't go through. So, I called. Matthew, a young man answered and said he would help, and did I want marketing? No. And, of course we get into it because he's pushed to sell marketing. I explained that I've been teaching Pilates and it's always word of mouth. In twenty years of being in studios, it's never "marketing" that draws clients in. (I don't believe I specifically said "twenty years".) He replied with "You're one of those".

I've been using them for several websites for many years. Today, I tried to update one of them and was unable to do so, using any browser. Tech told me that I needed to switch over to a new website builder, but I still have a year left on the current one. He told me that they do not support the older website builder and must switch to the new one and rebuild the site from scratch. If they are the ones upgrading the website builder, why don't they migrate the existing site to the new version; why do I have t rebuild it from scratch? And, until I switch over and rebuild, I can't make changes to the existing one? Somewhat like holding a gun to your head, isn't it?

After being a LONG-time customer of Godaddy, and spending hundreds annually on domain renewals alone, I just realized that THREE of the domains that, at a glance, I thought I had purchased over the past year were not what I thought I was buying. I was charged $49.99 for each domain, and in the tiny print (that I just now caught for the first time on the receipt), that was for "Domain Broker Services". Naturally, each time I never heard from, or worked with a broker. The sham product I purchased was basically invisible in my online account. And after a number of days, "negotiations were closed" on each account... And they just kept my money. Pretty sneaky and a total rip off... Buyer beware!

What made my experience great was the representative name Kena. She even repeated everything twice to help me get it straight in my mind. I called her bright and early and she was alert and ready to take my call. I was concerned about a large charge on my account, she was able to explain to me what it was and then she was very helpful doing an account review with me. I've been with Go Daddy since 2018 and I stay with Go Daddy because of the excellent customer service.

Did not get emails that my service was being interrupted. Godaddy.com messages seem to go to my spam folder so I did not see that they sent messages. No phone call to let me know my account was in trouble then I call only to find out they wanted a 1000$ to buy my domain. Smh. I had been a customer for 2 years going on 3 and customer service sucks. Asked for higher management and it was no better.

I signed up, paid for domain and also paid for products to be added. It’s weeks. Am still waiting. They hang the phones. You could never find the right department. I had someone assigned to me. Well she never answers anymore. Been waiting a call for the last 3 days, are they working because I work to pay and sometimes.

I have them hosting my website however working with Gmass, they make it very difficult... setting up my subdomain and CNAME is almost impossible... They want you to use their mass email marketing however after looking at what they had to offer, it would not compare as far as deliverability.

I set up an account on March 4, 2021. I used an email address that was supposed to be dedicated to this website. I charged it to my debit card ending in ABCD. I have the email with a link to the receipt. Fast forward 2 years later, and I have completely forgotten about the website, hardly checked the email, and the debit card I used had been replaced twice over since the original transaction. At NO point did I communicate with GoDaddy and give them my updated debit card number ending in WXYZ. Imagine my surprise when I see a charge on March 10, 2023 for 60.32!

Following an entire year of hard work, I went to turn in a large literary project, only to realize that my domain name had been stolen from within Godaddy by another customer whose email is linked to a scam website. I've spoken with three customer service agents who can do nothing but try to cheer me up, and then refer me to the mysterious "Account Recovery Team," which I'm beginning to doubt even exists. (General customer service is lovely by the way, but absolutely powerless.)

I built a website on GoDaddy and bought a domain from GoDaddy for my business, and start to take payments for my sales from customers, but GoDaddy doesn't allow me to deposit the fund of our sales collected through GoDaddy. Sasha from GoDaddy payment team emailed me and told me they will illegally possess the fund of my sales due to some risk factors, I replied to Sasha and asked her to explain what those risk factors are of releasing the funds to me, we are a legally registered LLC in Florida who paid our tax every year, she didn't reply to me so far.

Have the whole thing recorded. Horrible customer service. Called to have product(s) canceled. They canceled it immediately but did not want to give me a refund, even though my product did not expire until 10/2025 and 1/2024, and two other Customer service reps told me I would receive a refund. After arguing with Service rep Clint, it was decided I would have to wait 72 hours for my refund, and yet they are not willing to give me my total refund. I can't understand how badly people treat each other. Jesus loves us all, yet people hearts a waxed so cold.

Maybe the worst company I've ever had to deal with. Their products don't work then they charge you to fix them and their customer service is completely useless. I wouldn't recommend GoDaddy to my worst enemy.

I was on hold over 30 minutes on a simple question I needed answered. When a person answered after giving him all the info he said he would need to transfer me and the wait time was another 40 minutes. I told him I already waited 30 could he please get someone sooner. I was on hold another 10 minutes then he came back on and said he had someone to transfer me to. I was then oh hold again and as of now its been an hour and 45 minutes on hold and I still dont have anyone to answer my simple question. Obviously customer support is not a priority with Godaddy anymore. I have been with them for many years but will look for a better alternative.

For the last 2-3 years, GoDaddy customer support has been increasingly harder to reach. I have (personally) been a customer of theirs since 2003, before that with previous businesses. Their core morals have seemed to fly out the window, with no hope of returning. The fact that it takes over an hours any time of day to reach ANY of their Customer Support Team, meaning Tech Support, Sales, Etc, is absolutely unacceptable. When the representative (90% of the time) gets on the line or chat, there is such a language barrier (or could be lack of sense), that there is no way any issue I might have will be resolved.

I've been waiting on the phone, and via online Chat, for over an hour. I tried earlier today but had to break away. I suspect that the long wait is due to a greatly degraded customer service experience while GoDaddy prices have been raised much higher. This is a very bad combination. Like so many corporations today, their solution has been to create a happy voiced AI Assistant that forces people to ask fewer questions into narrowing cattle stalls or chutes. That is what the new corporate "golden brick road" to higher profitability and stock value feels like, and amounts to. The top of the corporate pyramid wants to distance themselves from any direct personal interactions with the base who must spend their meager earnings on their products or services while being expected to feel grateful for the privilege.

GoDaddy has been my host since 2012. I upgraded my site and shopping cart to WC June 2022. System had hiccups initially but Joshua ** (manager) and VP (Clayton **) assisted in resolving issues and system worked great afterwards up until last month. As of 3/1, customers have not been able to make online purchases. I have called and opened tickets and was promised to have checkout issue resolved in 1-2 days. Here we are a week later and now I am told that I have to fix myself because the issue was caused by me because I never setup the shipping correctly??? How is that possible - my orders, including shipping has been working fine up until February. The manager was rude to say the least and said that he can send me Tutorials to read and figure out how to fix myself. I am paying for a service and this is what I get. This is just HORRIBLE customer service. I will NOT renew with GoDaddy. I want my system fixed!!!

Still waiting for a contact from the Office of CEO but I’m guessing that’s not going to happen any time soon considering the previous experiences of lying (ie GoDaddy and Bask are two different companies that cannot communicate), incompetence (ie went from front line to so called supervisors only to discover that GoDaddy set my Microsoft Office up in a confusing and inefficient manner), arrogance (ie Most GoDaddy support will manipulate words or dismiss items from a chat in order to steer the conversation in a manner that will either allow them an easy out or deflect the problem back to the customer), not following up (ie Promises from representatives [note the use of plurality] such as yourself who promise return a call or fix a problem only to go silent), disrespect (ie read the aforementioned items as well as the attempts by a majority of representatives attempting to goad a negative response from customers by dismissing a complaint, transferring to a departments that have nothing to do with the issue at hand, and constant requests to repeat the same items).

Purchased some domain and hosting many years ago from them, wasn't anything special and once the promo expired, it costed multiple time more than anywhere else so I abandoned the service from them and let it expire. The domain purchased for may years in advance so who cares I taught, I was wrong, today I got a notification of the purchase receipt of some baloney protection service for my domain at $125. Never received any advanced notification that the renewal is coming in 1-2-3-4-5 or whatever days. I'm sure they know that I would of cancel the renewal immediately. "Fool me once, shame on you; fool me twice, shame on me." Now all autorenewal turned off, hopefully this is the last penny Godaddy got from me. Can't recommend GoDaddy based on my past experience, and now I'm I would recommend everyone to avoid completely.

If you have a creative catchy domain name do not use Go Daddy. They will steal your domain and put it on the market for 1000s of dollars. Mine was listed for 10000 without my permission. I will never use this company again.

I recently got locked out of my account because I got a new phone. And with it was the authenticator app that I lost that produces 2 step verification. Now I never set 2 step verification because I don't trust their service if I forget my password, but I was forced to set it up and now I have been trying to get back in it and provided all the documents that I had on me. You guys keep asking for a Master Business Licence.

I simply need my email to work and it's been 2 weeks of texting back and forth with him being. On hold for hours and hours and hours with them. Same stupid stuff different day. It's really driving me to a new host. Is insane.

Have been a customer for 11+yrs with multiple domains. When Godaddy changed their web builder and marketing product, it took away our capabilities to fix coding and multiple issues and exposure. Long story short, my contact from Godaddy’s head office offered a full refund for what I paid, as I have had no exposure and no sales for over a year. What was a good little thriving business was lost. It’s interesting to note that this contact, a Godaddy employee and his wife seem to have their own personal websites and ironically use Wordpress and not Godaddy’s own web builder. He continues to waste a ton of my time with a multitude of issues and excuses for why he cannot get the refund to me and after much back and forth and promising the BBB he was working for me, the latest is TELLING me that he sending a cheque in US funds for less than I paid and less than what was promised.

In December 2022, I signed up with Godaddy thinking that since they are one of the top domain providers, they would be able to provide me with a fun, new, modern exciting site for my company. Instead, past the deadline (January 27th-45 days from when I paid), I am on the phone arguing with one, Nicholas Dean (very rude, might I add), stating they are willing to give me 30% of a refund (the design Fee which is $1199, so I will be getting back $359.70 because it was over 30 days from the day I signed on) because of work that was done or I can choose to restart the website design process. I almost cried if you guys could only see the edits they sent me.

They quoted a price and when I went to pay for it the price jumped up to four times the cost. Customer service said there is nothing they can do about it. Definitely a bait and switch company be aware unethical practices!

Help has virtually disappeared since August 2022 and their billing system has become a scheme to get you to pay renewal fees on existing products by sending threatening emails about product expirations, even when our products are paid in full for the year ahead. When you call for help, it's at least 45 minutes hold until you get a representative and then, although by simply logging into your own account you can easily see that your products are paid in full, be prepared to defend each and every payment with the date and method on which payment was made and take notes because in February they will want to know what a representative told you in August and another in December. Also, texting or emailing and asking for a rep to call you is not permissible.

Been a biz customer of GoDaddy forever. Saturday my email (via godaddy/ms exchange) stops receiving or sending. Web, phone, Mac Mail - zip. Dead. Hours+ phone wait, texting help? Zip. No help. Screwed.

The small company I support was using GoDaddy when I signed on as a contractor 12 years ago. GoDaddy was also the hosting service I used for my business websites. In 2019, I transferred my domains to another hosting service. Finally, I am able to talk my current client into transferring from GoDaddy to another hosting service. GoDaddy just put me through a 5-day back-and-forth ordeal to get the SSL certificates renewed for the three sites I manage. GoDaddy told me they could do the renewal process for an additional fee or I could "try" to manage the update myself. I went through the DIY process, checking to make sure the work I was doing was successful. After many hours on the phone with tech support, I was told the process was successful and that it would take 24 to 48 hours to be completed. I waited. The SSLs for the three sites were still pending after 48 hours.

First off, don't believe their 24/7 service, just means you will likely wait that long for help. LONG wait time. Signed years ago, hosting game with free email. They have taken that away and now made me switch my email, which is not working. Trying to get help... Still waiting. Long Long waits, or hang up support calls. Avoid Godaddy and look for a better hosting service.

I keep getting circle answers and the run around when trying for upper level customer service. The Tech support folks are very slippery.. evasive and not helpful. It looks like there is no official place at GoDaddy to file a complaint... Have been with GoDaddy for near fifteen years. Sad and frustrating to see a company go to such lengths at not helping their customers. Looks like its time to move on for a new website provider. Shame on you GODADDY

I have been a customer of Godaddy since 2007, and always enjoyed top-notch customer service. Until When they decided to outsource to the Philippines (or wherever they found cheap help) what used to take a max of a 10-minute wait to get customer service or technical support help now averages 45 minutes to an hour. And you have to PRAY the person you get doesn't have an accent so strong that you need to ask the same questions 10 times before you can understand their replies. Absolutely HATE this company now. Seriously looking for a better option as I am ready to move all of my domains to someplace with better customer service.

I have had many problems with the Office 365 plan provided by GoDaddy. They lost all my contacts when I called about recurring Office 365 pop-ups last summer and now I'm having a major problem with Outlook and have made many calls over the past 4 days without any resolution. The techs keep telling me they need to research and that they will call back, but I have received only 1 call back out of 5 promised calls. This morning, I have waited twice for over 45 minutes, to get someone to pick up, and all I get is more promises that a supervisor will call. I run a business with over 20 employees and I cannot afford to spend all day trying to get my email fixed!

I had a portfolio website for all of my art and design work. Some of my design and artwork was stolen by ransomware in the past, but luckily saved on my website, as the only digital copy in existence. Then a few months ago, I lost my credit card. Even though I did not want to replace my card because it I knew I would find it later (which I did), the bank teller said my accounts would still be connected even to Godaddy.com. It turns out that was a lie. BECAUSE when I checked my website online, it was completely gone. Godaddy.com said they couldn't restore it, because it was over the 2 months period. They completely deleted my website because I missed payments for 2 months. They said it is too expensive to keep on the server. Not True!

We signed up dedicated server at Godaddy.com. They sent a notification saying that they will migrate our server to the latest Gen 4 VPS. Problem is we paid for 3 years of dedicated server. And they decided to give us VPS (Virtual Private Share), which is a downgrade from dedicated server. In addition, Doing the migration will affect our business as server will not be available for at least a week. They claim that they will not be responsible if anything fail to work after the migration. To avoid that, they want us to purchase a new plan.

I paid GoDaddy over 1200 dollars to make a website for me with 1 year hosting included. The website was mediocre at best, and had fabricated claims and stock photos all over it. I made one little adjustment to it without asking permission to edit my own site, and they insisted they publish and that they were unable to work on it anymore. I then requested a refund, and in doing so, was directed by a GoDaddy.com employee to delete the hosting service from my account in order to receive the refund. I did so, then I was told I won't get refunded. I ended up with no website, no hosting service, and no refund. Total Garbage of a company.

On 12/29/22 our business was force migrated off our Workspace email onto Microsoft 365 which sadly broke all our email services for our corporation. Their "automated" and "easy to follow" instructions did not work and I am a very technical person. Sadly, it brought our entire corporation down with email services to every employee for 4 days. Calls to customer support went unanswered as call hold times were over 2 hours long on multiple occasions. UNACCEPTABLE. I tried to use their support through chat and they have gone to using a BOT which can only answer basic questions. After several days, I finally got around this stupid BOT and got some help but at this point we had created new emails and had notified all clients and all I needed at that point was help with our main primary email which was stuck in migration.

I spend a few hundreds dollars before to set up a new website. I just tried their website builder and it's so easy. It took me a few hours and the website, email, social media, etc. all up and running. I love it. Thank you for making it easier for us user who knows nothing about tech.

I always say wherever you find a dysfunctional company you'll find poor leadership. GoDaddy.com is the posterchild for inefficiency, rudeness and just poor customer service. For the past several months we've experienced a volatile relationship with Godaddy. We have been locked out of our email accounts (system issue) for days, a corrupt product/services purchasing cart (can't remove unwanted items from your account), to reconcile an account- hold-time over sixty minutes. After my first critical post I actually received a call from someone who identified as the CEO, who offered a free month of non-existent service for the inconvenience.

Beginning October 6, 2022 I was billed three separate times but when I try to access my account I realized that my phone number and email both have changed since the last time I had logged in. I called immediately and was told that the account recovery team would open an account on my behalf and reach out. Not only did I not hear from anyone I've called now over a dozen times and have been promised that a management team member would be calling me back. I've went through an account recovery form process three different times and still do not have access to my account. I told them then to close my account and refund the amounts that were billed. Of course their reply was they could not because it was beyond 30 days and because I had active domains they couldn't close the account.

They steal from you! Even if not on auto-renew and won't refund it!! Stay away. I don't recommend them at all. There's no CSR in the US and they'll ignore you too. Horrible services. You try to get to anyone and get the run around. I saved all my communications with them and they are the worst. Don't get robbed!

We've been hosting our 30 professional websites, domains, email services and VPS for over 11 years at GoDaddy. Their tech support used to be fast and very professional. But since mid 2022 their overall service quality has been degrading. Our most recent experience happened on November 13th, 2022 when GoDaddy decided without any warning, without our consent, to migrate our email services to GoDaddy 365, a sub-product of Microsoft 365. As an immediate result, we could no longer use, send nor receive emails for over 4 days because they did not check some basic security during the transfer process.

Sign up was very quick, received an email that I was "ready to begin accepting payments". Tried to read terms and conditions, but all links were broken. Made me concerned. Sure enough, GoDaddy refused multiple (repeat) client's payments on "suspicion of fraud", held all of first day's sales pending a very long list of requirements, some not achievable. Refunding clients was only options, warned that refunds may take 5 days. Total disaster and very embarrassing. Further, after 1 hr hold, was told by useless phone agent that "no manager exists" for me to talk to. Stick with the tried and tested - payments is the center of any business.

Stay away!! Customer service rep was rude and abrasive! Requested to speak with a supervisor and rep hung up. It appears reading reviews GoDaddy has a habit of misrepresenting services. When asked a specific question reps become defensive and hang up! I question in my mind what kind of scam is GoDaddy using with their customers. Reading reviews too many appear to be fake! So buyer beware! There are many other companies that will appreciate your business. GoDaddy doesn't!

Our business website has been down for 24 hours now - just a blank page. Their so called advanced tech support has no idea when it will be back online, all they keep saying is all hands are on deck to address a server issue. It has been over 20 hours since all their hands have been trying to solve this issue. How incompetent are these fools they hire to handle mission critical websites? Find another company, anyone will do a better job than Godaddy.

Terrible service, all my website was suspended without informing me and locked my account.. Why don't send email to me before your company lock my account? I will never use GoDaddy service again in future, I will tell all people don't use GoDaddy service, GoDaddy is a very unsafe company. I already contact with their customer service for more that three days, they only tell me wait, wait... Please unlock my account!!!

The wait times easily exceed an hour only to be disconnected once you've actually spoken with someone an additional 20 minutes and given them a "call-back" number which they never use. I've been their customer for 15 years, and they used to be good prior to 2019. There really isn't any customer support at all anymore, no accountability whatsoever. Haven't been able to access my account or websites for 3 days now, been trying to get it resolved, but just keep getting disconnected after long waits. Incredibly frustrating.

I've literally waited hours to get a minor problem fixed. As a website designer, I need quick, knowledgeable customer service. I will not be accepting any clients who come to me with GoDaddy from now on, unless they agree to switch hosting. Terrible.

- 2 Hours 40 minutes spent on their online chat + 3 hours on phone, only for them to tell me, "Sorry, our agent sold you a product (BY MISTAKE)." We can refund you but we can't compensate you for the time, effort, anger, frustration we caused you. Also, their agents are not honest. They first told me that I can save the chat transcript. And then they said that they do not have this option. Also, they refused to send me a copy of the chat. I will NEVER recommend them to anyone (that I care about).

June 2, 2022 paid Godaddy over $5,000 (over $3,000 for website design and over $1,200 for hosting) and the designer or designers make a completely unprofessional, made-up material website after I sent them 3 to 5 examples of full content websites to draw info from and combine some of the designs into a creative design for me. Then finally after months of complaining that I do not want that info nor their images, they just MIRRORED a website that non-professional me made! Oct. 28 2022 And it is still not published! This has cost me thousands of dollars of lost sales!!

For security reasons apparently Godaddy changed their website user platform, rendering your current site stagnant and not mobile friendly. Your options are to redo your website from scratch, and if you are a busy business owner you know how little time you have to do these things. OR pay 1,900+ dollars to have them do it. I had paid for 5 years of hosting at $795 40 days ago before I realized this situation and decided to cancel and get a partial refund for remaining 5 years - 2 months. NO REFUNDS! I am currently being charged 16.99 every month on top of what I already paid because my old website is still running and I haven't made a new one on the new platform.

GoDaddy was great for 4.5 years until they slowly began limiting what the CS folks could do. Then they offshored to the Philippines and the customer service has gone to hell in a handbasket! 1.5 hour hold times and then disconnected. Request an American Supervisor- disconnected. They want to TEXT and yet they ask the same question 3x- what is going on AFTER you explain it in detail! It's also a total joke that now you have to pay-YEARLY-for Microsoft Outlook! Used to be a ONE-TIME charge! How is Microsoft getting away with this?! They enough money and now want more! This world has really gone bonkers! I DO NOT have DAYS to wait on hold to get resolution!

As of today, it's been 7 days since we sent this company the request that two-step verification be removed in order to open service tickets with Godaddy. Our distribution email service has not been working and we tried to open a ticket. So, they simply have "too much" of a backlog. However, their own website states that a maximum of 72 hours should be expected. I call them twice a day with the same answer, "Your request is in queue and nothing you can do until you receive an email from us." Seems every time I call to follow up, they send me back to the end of the line. BTW, no way to escalate with them. It's talking to the guys in the call center and that's it. We as a company have made a decision to drop their service as soon as we are able to open a ticket. So, no way we are going to risk our operation with such an unreliable company.

I used Godaddy for several years. They moved their support to India. Use to call Customer service and talk with someone and get problems solved. I was unable to install my backups. I spent over 20 hours on tech support chats, some lasting several hours. Nothing was accomplished. Also, I was charged 4 times for my email $77.64 each in one month. Again several hours trying to get refunds. I was told not to worry, two weeks later I received one, and 12 days later another. Now I'm told to contact "verifypayment@godaddy.com", I did and got a response saying I would be contacted within 72 hours (5 days ago). I moved our site and other products from Godaddy. Their support has gone to hell, don't waste your time and money.

I signed up for a 10 year unlimited email service from Godaddy about two years ago. Recently they said I had to move to Microsoft 365 for email. I reached out to a IT company and after they got involved, recommended I go directly to Microsoft 365 through Microsoft, and not through Godaddy as the benefits were more and the price was less. Thinking Godaddy would refund the unused portion of my 10 year email service, I called godaddy. They said their policy is to not issue refunds in this case if you leave godaddy. So, in effect, they said, "Unless you stay with us and we can charge you more for less as compared to a different company, we will not do the right thing and issue a refund." This fiasco cost me $1,200. I will never use Godaddy again and I advise you not to as well. I am a CPA so am well versed in financial matters. They run a big con game in my opinion.

My domain is down because someone hacked my account, Godaddy support charged me $243 to restore the website. One week passed and the website is still down. When I called the tech support hanged up on me.

Been with GoDaddy for many years, products have been OK though they always make you buy more than you expect, the essentials always needing to be added. In July they stopped email services not using Outlook and forced us onto Outlook. My company uses Apple and email got lost and the service did not work. GoDaddy refuses to refund having broken the contract and caused my company a lot of headache, cost and concern. We moved to one.com which is much better, both in terms of service and flexibility.

Godaddy, running business in India without physical office. Anyone can Hack your hosting site if you Host using godaddy portal. When you call for claim customer reply, "Our USA office will handle legal terms." I strongly suggest avoid godaddy.

These guys have no clue what they're doing with building websites. They convinced us to go with their marketing team on a website re-build since they were our host - and they couldn't even copy over our original site. I had to give them instructions for EVERY SINGLE link on our page. After 6 months- we hired another website builder who created a brand new design in less than a month. GoDaddy made over 100 authors admins on our page at one point instead of "authors of published articles". They would update 1/20 items every request and could not take initiative to make our pages uniform. Complete waste of time and money and we pulled our hosting from them after this debacle. Customer Service is a joke and did nothing to help resolve the issue. They took our money and refused to refund any of it. Run! Do not use GoDaddy for any services.

I used a GoDaddy representative to purchase an after-market domain on 9/2, but was informed today (9/7) that the seller wasn't able to perform the sale. The domain was originally posted on both GoDaddy and their affiliate, Dan.com, for a minimum bid of $1,000. After being notified of the issue, I spoke with a representative at Dan.com, who reached out to the seller, to confirm his/her ability to sell and to present my offer (the same offer amount that was already agreed upon).

They sold us an upgraded web hosting and security package and due to their ineptitude, they did not set up their own product right which caused our website including more then 30 hours in blog work to get completely erased and per them, it's a COMPLETE loss. They refuse to do ANYTHING about it and regardless of the losses, I'm mortified. If anyone wants more info on this please reach out. They even sent a letter taking responsibility which I'd be happy to share. Will be seeing what can be done legally.

GoDaddy used to have excellent support, but lately it has been unbelievably bad. I bought 2x domain migrations and have to call customer services for next steps. Money taken. Every time I call I wait 22 minutes, before some agent tries to put me through to Arizona where the migration department is apparently. As I type I have been waiting an additional 25 minutes - in total 47 minutes and counting and no sign of anyone on the other end of the line yet... Oh and this is my 3rd attempt. What do I do next? Their chat function on the website appears to have been disabled. Shocking and frustrating. Just want a refund at this point.

Previous experience includes GoDaddy holding hostage my email after canceling it in the middle of the day, the day payment was due. I am a person with multiple disabilities who has struggled with GoDaddy's platform from the beginning, including being forced into autorenewal, because the "link" to deactivate was not active. I am now having similar experience as I attempt to finish divesting by transferring my web domain away from GoDaddy. Instructions continue to be unclear and access to barriers abound when attempting to access support.

Forgetting a password cost us dearly. Our business emails were shut down due to Google's change in plans. It was necessary to log in to GoDaddy to resolve problem. The recovery email (gmail) was inaccessible. I spent minimum 2 hours per day on phone with godaddy, with promise of help and end result was min 12 days of no access to godaddy account. Still no resolve with them. After all this time. 12 days for a password reset is ridiculous. I sent them goverment ID's to prove identity but I was told they were backlogged and it would be 3 days, then 5 days, then 7 days, then 9 days then 12 days for resolve. They say there is a "team" that is backlogged. Most people I chatted or talked with were very polite but unhelpful. Only one person was outright rude and unwilling to help. We will be taking our business elsewhere as soon as we are able to.

I used GoDaddy for a domain name and web in 2014. $300 later for no email and unknown fees I got rid of them. I was suckered back in in 2021 thinking they were better. $150 for 2 basic emails later, renewal 2 years for SSLs for no website at $107/yr and I am going to go to Gsuite where I get 3 emails for $10 a month. They are a terrible company with horrible phone tree calls and outsourced CS. In fairness though, their US CS is not any better.

After months of trying to regain control of our domain name, we are giving up. We are moving our marketing to a new domain. - The real problem is, there is no help or support to help us work through this. We had our web designer transfer our domain to GoDaddy. He died. GoDaddy said they needed a death certificate. We provided one. Then they said he wasn't the registered owner. - They won't tell us who is. I created the domain name. I don't have any information, since our web guy made the transfer. So, our lawyer says it will cost more to pursue it legally than it is worth. So we are moving on and away.

They charge my credit card twice for the same services. Then they charge your card for all services not ordered. Do not trust this company. They are crooks, ripoff. I like a full refund. No store credit.

I started a web site with GoDaddy approximately three weeks ago. The first one I created was on free trial; a second one I created and liked better so I went ahead and paid for the full year’s fees. When I’d log into godaddy, I could still see the first, unpublished one beside the second, published one. So this morning I decided to delete the unpublished one. Even though I double-checked that I was deleting the one I did not want, of course supposedly I deleted the one I wanted to keep.

Our family business has worked with GoDaddy for many years. Recently we tried to get a different domain and their customer service is horrible. I do not deal with domain or website related things so when they called I told them I couldn't help them because I had no clue and I told them to call back because the person they needed to speak to wasn't available. They called back a week later and our computer person was not available as they're not here everyday. I let the godaddy employee know and told him that he could leave a message for them to call him back. You could tell that he was angry and proceeded to call me a liar and asked if I thought it was joke. I hung up on him after and he called again. I'm sorry that our computer guy isn't just sitting around waiting for your call. If I could leave 0 stars I would.

I have been with them for over 14 years, and at the end of the day they treat you as if you don't matter. They won't allow you to talk to a supervisor, and hearing the outcome of these supervisors are cold. They are cold hearted and I highly recommend you STAY AWAY. There are many other hosting servers, I don't recommend this one!

Customer service is not competent. I transferred a domain name to my account from another account on their system that had gone dormant. Tried for over a month to get it to connect to a website on Squarespace. They never made it work. Every GoDaddy customer service rep that I called had different answers, all of them incorrect. Wish I could give these clowns negative stars. Don't do business with GoDaddy.

I am a director at a small non profit organization. After being with Godaddy for more than ten years I've decided to leave. Each call is loaded with up-sales. I've had more than two elevated situations where customers reps gave me inaccurate information which affected the day to day operations on our company website.

I was very clear with Godaddy's web design team regarding what my needs were and what I needed a new website to do. In short, they told me "no problem" so I agreed to proceed. (Note, I am a Realtor.) However, once the site was complete I noted that the property search engine did not work and the "featured properties" were not updating. They told me I just needed to submit a "ticket" online and the marketing team would take care of it--linking the site to my MLS account. So I did.

I had a site build by these idiots. The site looked as though it had been built by a child. As soon as I saw the site, I told them and cancelled it down. I expected a refund but apparently I was outside their refund time... Guess what? So was the delivery of the website they threw together. Absolutely disgusting and nothing short of THEFT.

Zero in customer service. Been a client for 15 years. Nothing like that ever happened. 45 minutes waiting on the phone. Text message service that answer irrelevant answers. No help at all for simple 1 minute problem.

GoDaddy automatically added Azure to my Office account and refused to fix it. Now I can't use my Windows log-in on my computer with DropBox and it has disrupted my business. I've lost time and money because of a GoDaddy error. They suggested I contact Microsoft; they stated I had to pay them to even look at it. I will not renew Office with them as they have no idea what they are doing.

We have been customers of Godaddy.com for over 10 years. In that time, we never really had any issues. This past month, our email accounts through GoDaddy were hacked. The hackers were sending out emails asking for credit card numbers, etc. During the same week, our automatic renewal came due. We were locked out of our emails after reporting the hackers. Then for some reason we became locked out of our email domain and our GoDaddy account. We currently have been trying for 3 full weeks - twice now for over 3 hours arguing over the phone for help- to get our webpage & emails restored. We can't even pay for our account, because we can't get in.

After 19 years of hosting my domain through GoDaddy, they retracted features (went back on my contract), removing tools that were critical to my domain usage. The solution was to start paying them $400 a year more than what I was previously paying. When I explained this to the customer service and sales representative, he was notably disaffected, and other than saying "if I could offer those services to you for free, I would, but I can't." That's all he said. The only option I had to prevent the excessive expense was to transfer my domain after all of these years. However, GoDaddy immediately froze all of my domain features, locking me out of my email forwarding aliases. This caused loss of email for days, and it is still not resolved.