Godaddy.com Reviews

I've been using them for several websites for many years. Today, I tried to update one of them and was unable to do so, using any browser. Tech told me that I needed to switch over to a new website builder, but I still have a year left on the current one. He told me that they do not support the older website builder and must switch to the new one and rebuild the site from scratch. If they are the ones upgrading the website builder, why don't they migrate the existing site to the new version; why do I have t rebuild it from scratch? And, until I switch over and rebuild, I can't make changes to the existing one? Somewhat like holding a gun to your head, isn't it?

After being a LONG-time customer of Godaddy, and spending hundreds annually on domain renewals alone, I just realized that THREE of the domains that, at a glance, I thought I had purchased over the past year were not what I thought I was buying. I was charged $49.99 for each domain, and in the tiny print (that I just now caught for the first time on the receipt), that was for "Domain Broker Services". Naturally, each time I never heard from, or worked with a broker. The sham product I purchased was basically invisible in my online account. And after a number of days, "negotiations were closed" on each account... And they just kept my money. Pretty sneaky and a total rip off... Buyer beware!

What made my experience great was the representative name Kena. She even repeated everything twice to help me get it straight in my mind. I called her bright and early and she was alert and ready to take my call. I was concerned about a large charge on my account, she was able to explain to me what it was and then she was very helpful doing an account review with me. I've been with Go Daddy since 2018 and I stay with Go Daddy because of the excellent customer service.

I got a call stating that some transaction was invalid. When I started with questions who is calling including name and position, the agent just locked my account and hang up. Very disappointed about how Godaddy acting like that.

Did not get emails that my service was being interrupted. Godaddy.com messages seem to go to my spam folder so I did not see that they sent messages. No phone call to let me know my account was in trouble then I call only to find out they wanted a 1000$ to buy my domain. Smh. I had been a customer for 2 years going on 3 and customer service sucks. Asked for higher management and it was no better.

I signed up, paid for domain and also paid for products to be added. It’s weeks. Am still waiting. They hang the phones. You could never find the right department. I had someone assigned to me. Well she never answers anymore. Been waiting a call for the last 3 days, are they working because I work to pay and sometimes.

I have them hosting my website however working with Gmass, they make it very difficult... setting up my subdomain and CNAME is almost impossible... They want you to use their mass email marketing however after looking at what they had to offer, it would not compare as far as deliverability.

I set up an account on March 4, 2021. I used an email address that was supposed to be dedicated to this website. I charged it to my debit card ending in ABCD. I have the email with a link to the receipt. Fast forward 2 years later, and I have completely forgotten about the website, hardly checked the email, and the debit card I used had been replaced twice over since the original transaction. At NO point did I communicate with GoDaddy and give them my updated debit card number ending in WXYZ. Imagine my surprise when I see a charge on March 10, 2023 for 60.32!

Following an entire year of hard work, I went to turn in a large literary project, only to realize that my domain name had been stolen from within Godaddy by another customer whose email is linked to a scam website. I've spoken with three customer service agents who can do nothing but try to cheer me up, and then refer me to the mysterious "Account Recovery Team," which I'm beginning to doubt even exists. (General customer service is lovely by the way, but absolutely powerless.)

I built a website on GoDaddy and bought a domain from GoDaddy for my business, and start to take payments for my sales from customers, but GoDaddy doesn't allow me to deposit the fund of our sales collected through GoDaddy. Sasha from GoDaddy payment team emailed me and told me they will illegally possess the fund of my sales due to some risk factors, I replied to Sasha and asked her to explain what those risk factors are of releasing the funds to me, we are a legally registered LLC in Florida who paid our tax every year, she didn't reply to me so far.

Have the whole thing recorded. Horrible customer service. Called to have product(s) canceled. They canceled it immediately but did not want to give me a refund, even though my product did not expire until 10/2025 and 1/2024, and two other Customer service reps told me I would receive a refund. After arguing with Service rep Clint, it was decided I would have to wait 72 hours for my refund, and yet they are not willing to give me my total refund. I can't understand how badly people treat each other. Jesus loves us all, yet people hearts a waxed so cold.

Maybe the worst company I've ever had to deal with. Their products don't work then they charge you to fix them and their customer service is completely useless. I wouldn't recommend GoDaddy to my worst enemy.

I was on hold over 30 minutes on a simple question I needed answered. When a person answered after giving him all the info he said he would need to transfer me and the wait time was another 40 minutes. I told him I already waited 30 could he please get someone sooner. I was on hold another 10 minutes then he came back on and said he had someone to transfer me to. I was then oh hold again and as of now its been an hour and 45 minutes on hold and I still dont have anyone to answer my simple question. Obviously customer support is not a priority with Godaddy anymore. I have been with them for many years but will look for a better alternative.

For the last 2-3 years, GoDaddy customer support has been increasingly harder to reach. I have (personally) been a customer of theirs since 2003, before that with previous businesses. Their core morals have seemed to fly out the window, with no hope of returning. The fact that it takes over an hours any time of day to reach ANY of their Customer Support Team, meaning Tech Support, Sales, Etc, is absolutely unacceptable. When the representative (90% of the time) gets on the line or chat, there is such a language barrier (or could be lack of sense), that there is no way any issue I might have will be resolved.

I've been waiting on the phone, and via online Chat, for over an hour. I tried earlier today but had to break away. I suspect that the long wait is due to a greatly degraded customer service experience while GoDaddy prices have been raised much higher. This is a very bad combination. Like so many corporations today, their solution has been to create a happy voiced AI Assistant that forces people to ask fewer questions into narrowing cattle stalls or chutes. That is what the new corporate "golden brick road" to higher profitability and stock value feels like, and amounts to. The top of the corporate pyramid wants to distance themselves from any direct personal interactions with the base who must spend their meager earnings on their products or services while being expected to feel grateful for the privilege.

GoDaddy has been my host since 2012. I upgraded my site and shopping cart to WC June 2022. System had hiccups initially but Joshua ** (manager) and VP (Clayton **) assisted in resolving issues and system worked great afterwards up until last month. As of 3/1, customers have not been able to make online purchases. I have called and opened tickets and was promised to have checkout issue resolved in 1-2 days. Here we are a week later and now I am told that I have to fix myself because the issue was caused by me because I never setup the shipping correctly??? How is that possible - my orders, including shipping has been working fine up until February. The manager was rude to say the least and said that he can send me Tutorials to read and figure out how to fix myself. I am paying for a service and this is what I get. This is just HORRIBLE customer service. I will NOT renew with GoDaddy. I want my system fixed!!!

Still waiting for a contact from the Office of CEO but I’m guessing that’s not going to happen any time soon considering the previous experiences of lying (ie GoDaddy and Bask are two different companies that cannot communicate), incompetence (ie went from front line to so called supervisors only to discover that GoDaddy set my Microsoft Office up in a confusing and inefficient manner), arrogance (ie Most GoDaddy support will manipulate words or dismiss items from a chat in order to steer the conversation in a manner that will either allow them an easy out or deflect the problem back to the customer), not following up (ie Promises from representatives [note the use of plurality] such as yourself who promise return a call or fix a problem only to go silent), disrespect (ie read the aforementioned items as well as the attempts by a majority of representatives attempting to goad a negative response from customers by dismissing a complaint, transferring to a departments that have nothing to do with the issue at hand, and constant requests to repeat the same items).

Purchased some domain and hosting many years ago from them, wasn't anything special and once the promo expired, it costed multiple time more than anywhere else so I abandoned the service from them and let it expire. The domain purchased for may years in advance so who cares I taught, I was wrong, today I got a notification of the purchase receipt of some baloney protection service for my domain at $125. Never received any advanced notification that the renewal is coming in 1-2-3-4-5 or whatever days. I'm sure they know that I would of cancel the renewal immediately. "Fool me once, shame on you; fool me twice, shame on me." Now all autorenewal turned off, hopefully this is the last penny Godaddy got from me. Can't recommend GoDaddy based on my past experience, and now I'm I would recommend everyone to avoid completely.

If you have a creative catchy domain name do not use Go Daddy. They will steal your domain and put it on the market for 1000s of dollars. Mine was listed for 10000 without my permission. I will never use this company again.

I recently got locked out of my account because I got a new phone. And with it was the authenticator app that I lost that produces 2 step verification. Now I never set 2 step verification because I don't trust their service if I forget my password, but I was forced to set it up and now I have been trying to get back in it and provided all the documents that I had on me. You guys keep asking for a Master Business Licence.

I simply need my email to work and it's been 2 weeks of texting back and forth with him being. On hold for hours and hours and hours with them. Same stupid stuff different day. It's really driving me to a new host. Is insane.

Have been a customer for 11+yrs with multiple domains. When Godaddy changed their web builder and marketing product, it took away our capabilities to fix coding and multiple issues and exposure. Long story short, my contact from Godaddy’s head office offered a full refund for what I paid, as I have had no exposure and no sales for over a year. What was a good little thriving business was lost. It’s interesting to note that this contact, a Godaddy employee and his wife seem to have their own personal websites and ironically use Wordpress and not Godaddy’s own web builder. He continues to waste a ton of my time with a multitude of issues and excuses for why he cannot get the refund to me and after much back and forth and promising the BBB he was working for me, the latest is TELLING me that he sending a cheque in US funds for less than I paid and less than what was promised.

In December 2022, I signed up with Godaddy thinking that since they are one of the top domain providers, they would be able to provide me with a fun, new, modern exciting site for my company. Instead, past the deadline (January 27th-45 days from when I paid), I am on the phone arguing with one, Nicholas Dean (very rude, might I add), stating they are willing to give me 30% of a refund (the design Fee which is $1199, so I will be getting back $359.70 because it was over 30 days from the day I signed on) because of work that was done or I can choose to restart the website design process. I almost cried if you guys could only see the edits they sent me.

They quoted a price and when I went to pay for it the price jumped up to four times the cost. Customer service said there is nothing they can do about it. Definitely a bait and switch company be aware unethical practices!

Help has virtually disappeared since August 2022 and their billing system has become a scheme to get you to pay renewal fees on existing products by sending threatening emails about product expirations, even when our products are paid in full for the year ahead. When you call for help, it's at least 45 minutes hold until you get a representative and then, although by simply logging into your own account you can easily see that your products are paid in full, be prepared to defend each and every payment with the date and method on which payment was made and take notes because in February they will want to know what a representative told you in August and another in December. Also, texting or emailing and asking for a rep to call you is not permissible.

Been a biz customer of GoDaddy forever. Saturday my email (via godaddy/ms exchange) stops receiving or sending. Web, phone, Mac Mail - zip. Dead. Hours+ phone wait, texting help? Zip. No help. Screwed.

The small company I support was using GoDaddy when I signed on as a contractor 12 years ago. GoDaddy was also the hosting service I used for my business websites. In 2019, I transferred my domains to another hosting service. Finally, I am able to talk my current client into transferring from GoDaddy to another hosting service. GoDaddy just put me through a 5-day back-and-forth ordeal to get the SSL certificates renewed for the three sites I manage. GoDaddy told me they could do the renewal process for an additional fee or I could "try" to manage the update myself. I went through the DIY process, checking to make sure the work I was doing was successful. After many hours on the phone with tech support, I was told the process was successful and that it would take 24 to 48 hours to be completed. I waited. The SSLs for the three sites were still pending after 48 hours.

First off, don't believe their 24/7 service, just means you will likely wait that long for help. LONG wait time. Signed years ago, hosting game with free email. They have taken that away and now made me switch my email, which is not working. Trying to get help... Still waiting. Long Long waits, or hang up support calls. Avoid Godaddy and look for a better hosting service.

I keep getting circle answers and the run around when trying for upper level customer service. The Tech support folks are very slippery.. evasive and not helpful. It looks like there is no official place at GoDaddy to file a complaint... Have been with GoDaddy for near fifteen years. Sad and frustrating to see a company go to such lengths at not helping their customers. Looks like its time to move on for a new website provider. Shame on you GODADDY

I have been a customer of Godaddy since 2007, and always enjoyed top-notch customer service. Until When they decided to outsource to the Philippines (or wherever they found cheap help) what used to take a max of a 10-minute wait to get customer service or technical support help now averages 45 minutes to an hour. And you have to PRAY the person you get doesn't have an accent so strong that you need to ask the same questions 10 times before you can understand their replies. Absolutely HATE this company now. Seriously looking for a better option as I am ready to move all of my domains to someplace with better customer service.

I have had many problems with the Office 365 plan provided by GoDaddy. They lost all my contacts when I called about recurring Office 365 pop-ups last summer and now I'm having a major problem with Outlook and have made many calls over the past 4 days without any resolution. The techs keep telling me they need to research and that they will call back, but I have received only 1 call back out of 5 promised calls. This morning, I have waited twice for over 45 minutes, to get someone to pick up, and all I get is more promises that a supervisor will call. I run a business with over 20 employees and I cannot afford to spend all day trying to get my email fixed!

I had a portfolio website for all of my art and design work. Some of my design and artwork was stolen by ransomware in the past, but luckily saved on my website, as the only digital copy in existence. Then a few months ago, I lost my credit card. Even though I did not want to replace my card because it I knew I would find it later (which I did), the bank teller said my accounts would still be connected even to Godaddy.com. It turns out that was a lie. BECAUSE when I checked my website online, it was completely gone. Godaddy.com said they couldn't restore it, because it was over the 2 months period. They completely deleted my website because I missed payments for 2 months. They said it is too expensive to keep on the server. Not True!

We signed up dedicated server at Godaddy.com. They sent a notification saying that they will migrate our server to the latest Gen 4 VPS. Problem is we paid for 3 years of dedicated server. And they decided to give us VPS (Virtual Private Share), which is a downgrade from dedicated server. In addition, Doing the migration will affect our business as server will not be available for at least a week. They claim that they will not be responsible if anything fail to work after the migration. To avoid that, they want us to purchase a new plan.

I paid GoDaddy over 1200 dollars to make a website for me with 1 year hosting included. The website was mediocre at best, and had fabricated claims and stock photos all over it. I made one little adjustment to it without asking permission to edit my own site, and they insisted they publish and that they were unable to work on it anymore. I then requested a refund, and in doing so, was directed by a GoDaddy.com employee to delete the hosting service from my account in order to receive the refund. I did so, then I was told I won't get refunded. I ended up with no website, no hosting service, and no refund. Total Garbage of a company.

On 12/29/22 our business was force migrated off our Workspace email onto Microsoft 365 which sadly broke all our email services for our corporation. Their "automated" and "easy to follow" instructions did not work and I am a very technical person. Sadly, it brought our entire corporation down with email services to every employee for 4 days. Calls to customer support went unanswered as call hold times were over 2 hours long on multiple occasions. UNACCEPTABLE. I tried to use their support through chat and they have gone to using a BOT which can only answer basic questions. After several days, I finally got around this stupid BOT and got some help but at this point we had created new emails and had notified all clients and all I needed at that point was help with our main primary email which was stuck in migration.

I spend a few hundreds dollars before to set up a new website. I just tried their website builder and it's so easy. It took me a few hours and the website, email, social media, etc. all up and running. I love it. Thank you for making it easier for us user who knows nothing about tech.

I always say wherever you find a dysfunctional company you'll find poor leadership. GoDaddy.com is the posterchild for inefficiency, rudeness and just poor customer service. For the past several months we've experienced a volatile relationship with Godaddy. We have been locked out of our email accounts (system issue) for days, a corrupt product/services purchasing cart (can't remove unwanted items from your account), to reconcile an account- hold-time over sixty minutes. After my first critical post I actually received a call from someone who identified as the CEO, who offered a free month of non-existent service for the inconvenience.

Beginning October 6, 2022 I was billed three separate times but when I try to access my account I realized that my phone number and email both have changed since the last time I had logged in. I called immediately and was told that the account recovery team would open an account on my behalf and reach out. Not only did I not hear from anyone I've called now over a dozen times and have been promised that a management team member would be calling me back. I've went through an account recovery form process three different times and still do not have access to my account. I told them then to close my account and refund the amounts that were billed. Of course their reply was they could not because it was beyond 30 days and because I had active domains they couldn't close the account.

They steal from you! Even if not on auto-renew and won't refund it!! Stay away. I don't recommend them at all. There's no CSR in the US and they'll ignore you too. Horrible services. You try to get to anyone and get the run around. I saved all my communications with them and they are the worst. Don't get robbed!

We've been hosting our 30 professional websites, domains, email services and VPS for over 11 years at GoDaddy. Their tech support used to be fast and very professional. But since mid 2022 their overall service quality has been degrading. Our most recent experience happened on November 13th, 2022 when GoDaddy decided without any warning, without our consent, to migrate our email services to GoDaddy 365, a sub-product of Microsoft 365. As an immediate result, we could no longer use, send nor receive emails for over 4 days because they did not check some basic security during the transfer process.

Sign up was very quick, received an email that I was "ready to begin accepting payments". Tried to read terms and conditions, but all links were broken. Made me concerned. Sure enough, GoDaddy refused multiple (repeat) client's payments on "suspicion of fraud", held all of first day's sales pending a very long list of requirements, some not achievable. Refunding clients was only options, warned that refunds may take 5 days. Total disaster and very embarrassing. Further, after 1 hr hold, was told by useless phone agent that "no manager exists" for me to talk to. Stick with the tried and tested - payments is the center of any business.

Stay away!! Customer service rep was rude and abrasive! Requested to speak with a supervisor and rep hung up. It appears reading reviews GoDaddy has a habit of misrepresenting services. When asked a specific question reps become defensive and hang up! I question in my mind what kind of scam is GoDaddy using with their customers. Reading reviews too many appear to be fake! So buyer beware! There are many other companies that will appreciate your business. GoDaddy doesn't!

Our business website has been down for 24 hours now - just a blank page. Their so called advanced tech support has no idea when it will be back online, all they keep saying is all hands are on deck to address a server issue. It has been over 20 hours since all their hands have been trying to solve this issue. How incompetent are these fools they hire to handle mission critical websites? Find another company, anyone will do a better job than Godaddy.

Terrible service, all my website was suspended without informing me and locked my account.. Why don't send email to me before your company lock my account? I will never use GoDaddy service again in future, I will tell all people don't use GoDaddy service, GoDaddy is a very unsafe company. I already contact with their customer service for more that three days, they only tell me wait, wait... Please unlock my account!!!

The wait times easily exceed an hour only to be disconnected once you've actually spoken with someone an additional 20 minutes and given them a "call-back" number which they never use. I've been their customer for 15 years, and they used to be good prior to 2019. There really isn't any customer support at all anymore, no accountability whatsoever. Haven't been able to access my account or websites for 3 days now, been trying to get it resolved, but just keep getting disconnected after long waits. Incredibly frustrating.

I've literally waited hours to get a minor problem fixed. As a website designer, I need quick, knowledgeable customer service. I will not be accepting any clients who come to me with GoDaddy from now on, unless they agree to switch hosting. Terrible.

- 2 Hours 40 minutes spent on their online chat + 3 hours on phone, only for them to tell me, "Sorry, our agent sold you a product (BY MISTAKE)." We can refund you but we can't compensate you for the time, effort, anger, frustration we caused you. Also, their agents are not honest. They first told me that I can save the chat transcript. And then they said that they do not have this option. Also, they refused to send me a copy of the chat. I will NEVER recommend them to anyone (that I care about).

June 2, 2022 paid Godaddy over $5,000 (over $3,000 for website design and over $1,200 for hosting) and the designer or designers make a completely unprofessional, made-up material website after I sent them 3 to 5 examples of full content websites to draw info from and combine some of the designs into a creative design for me. Then finally after months of complaining that I do not want that info nor their images, they just MIRRORED a website that non-professional me made! Oct. 28 2022 And it is still not published! This has cost me thousands of dollars of lost sales!!

For security reasons apparently Godaddy changed their website user platform, rendering your current site stagnant and not mobile friendly. Your options are to redo your website from scratch, and if you are a busy business owner you know how little time you have to do these things. OR pay 1,900+ dollars to have them do it. I had paid for 5 years of hosting at $795 40 days ago before I realized this situation and decided to cancel and get a partial refund for remaining 5 years - 2 months. NO REFUNDS! I am currently being charged 16.99 every month on top of what I already paid because my old website is still running and I haven't made a new one on the new platform.

RUN, RUN, RUN as fast as you can!! This must be the biggest SCAM I every had. If you read this review and still get scammed, it would really be a shame that you fell for their big name. Never ever make a mistake buying a domain from Godaddy, They are thieves and can digest your premium domain, I have a premium domain on my business website with massive SEO traffic on it, I had invested Thousands of $ in 3 years in regard to SEO of that domain, the domain is under my ownership since 2019 and out of the blue I got an email that my website is under some malware attack and we are suspending your domain.

GoDaddy was great for 4.5 years until they slowly began limiting what the CS folks could do. Then they offshored to the Philippines and the customer service has gone to hell in a handbasket! 1.5 hour hold times and then disconnected. Request an American Supervisor- disconnected. They want to TEXT and yet they ask the same question 3x- what is going on AFTER you explain it in detail! It's also a total joke that now you have to pay-YEARLY-for Microsoft Outlook! Used to be a ONE-TIME charge! How is Microsoft getting away with this?! They enough money and now want more! This world has really gone bonkers! I DO NOT have DAYS to wait on hold to get resolution!

As of today, it's been 7 days since we sent this company the request that two-step verification be removed in order to open service tickets with Godaddy. Our distribution email service has not been working and we tried to open a ticket. So, they simply have "too much" of a backlog. However, their own website states that a maximum of 72 hours should be expected. I call them twice a day with the same answer, "Your request is in queue and nothing you can do until you receive an email from us." Seems every time I call to follow up, they send me back to the end of the line. BTW, no way to escalate with them. It's talking to the guys in the call center and that's it. We as a company have made a decision to drop their service as soon as we are able to open a ticket. So, no way we are going to risk our operation with such an unreliable company.

I used Godaddy for several years. They moved their support to India. Use to call Customer service and talk with someone and get problems solved. I was unable to install my backups. I spent over 20 hours on tech support chats, some lasting several hours. Nothing was accomplished. Also, I was charged 4 times for my email $77.64 each in one month. Again several hours trying to get refunds. I was told not to worry, two weeks later I received one, and 12 days later another. Now I'm told to contact "verifypayment@godaddy.com", I did and got a response saying I would be contacted within 72 hours (5 days ago). I moved our site and other products from Godaddy. Their support has gone to hell, don't waste your time and money.

I signed up for a 10 year unlimited email service from Godaddy about two years ago. Recently they said I had to move to Microsoft 365 for email. I reached out to a IT company and after they got involved, recommended I go directly to Microsoft 365 through Microsoft, and not through Godaddy as the benefits were more and the price was less. Thinking Godaddy would refund the unused portion of my 10 year email service, I called godaddy. They said their policy is to not issue refunds in this case if you leave godaddy. So, in effect, they said, "Unless you stay with us and we can charge you more for less as compared to a different company, we will not do the right thing and issue a refund." This fiasco cost me $1,200. I will never use Godaddy again and I advise you not to as well. I am a CPA so am well versed in financial matters. They run a big con game in my opinion.

My domain is down because someone hacked my account, Godaddy support charged me $243 to restore the website. One week passed and the website is still down. When I called the tech support hanged up on me.

Been with GoDaddy for many years, products have been OK though they always make you buy more than you expect, the essentials always needing to be added. In July they stopped email services not using Outlook and forced us onto Outlook. My company uses Apple and email got lost and the service did not work. GoDaddy refuses to refund having broken the contract and caused my company a lot of headache, cost and concern. We moved to one.com which is much better, both in terms of service and flexibility.

Godaddy, running business in India without physical office. Anyone can Hack your hosting site if you Host using godaddy portal. When you call for claim customer reply, "Our USA office will handle legal terms." I strongly suggest avoid godaddy.

These guys have no clue what they're doing with building websites. They convinced us to go with their marketing team on a website re-build since they were our host - and they couldn't even copy over our original site. I had to give them instructions for EVERY SINGLE link on our page. After 6 months- we hired another website builder who created a brand new design in less than a month. GoDaddy made over 100 authors admins on our page at one point instead of "authors of published articles". They would update 1/20 items every request and could not take initiative to make our pages uniform. Complete waste of time and money and we pulled our hosting from them after this debacle. Customer Service is a joke and did nothing to help resolve the issue. They took our money and refused to refund any of it. Run! Do not use GoDaddy for any services.

I used a GoDaddy representative to purchase an after-market domain on 9/2, but was informed today (9/7) that the seller wasn't able to perform the sale. The domain was originally posted on both GoDaddy and their affiliate, Dan.com, for a minimum bid of $1,000. After being notified of the issue, I spoke with a representative at Dan.com, who reached out to the seller, to confirm his/her ability to sell and to present my offer (the same offer amount that was already agreed upon).

They sold us an upgraded web hosting and security package and due to their ineptitude, they did not set up their own product right which caused our website including more then 30 hours in blog work to get completely erased and per them, it's a COMPLETE loss. They refuse to do ANYTHING about it and regardless of the losses, I'm mortified. If anyone wants more info on this please reach out. They even sent a letter taking responsibility which I'd be happy to share. Will be seeing what can be done legally.

GoDaddy used to have excellent support, but lately it has been unbelievably bad. I bought 2x domain migrations and have to call customer services for next steps. Money taken. Every time I call I wait 22 minutes, before some agent tries to put me through to Arizona where the migration department is apparently. As I type I have been waiting an additional 25 minutes - in total 47 minutes and counting and no sign of anyone on the other end of the line yet... Oh and this is my 3rd attempt. What do I do next? Their chat function on the website appears to have been disabled. Shocking and frustrating. Just want a refund at this point.

Previous experience includes GoDaddy holding hostage my email after canceling it in the middle of the day, the day payment was due. I am a person with multiple disabilities who has struggled with GoDaddy's platform from the beginning, including being forced into autorenewal, because the "link" to deactivate was not active. I am now having similar experience as I attempt to finish divesting by transferring my web domain away from GoDaddy. Instructions continue to be unclear and access to barriers abound when attempting to access support.

Forgetting a password cost us dearly. Our business emails were shut down due to Google's change in plans. It was necessary to log in to GoDaddy to resolve problem. The recovery email (gmail) was inaccessible. I spent minimum 2 hours per day on phone with godaddy, with promise of help and end result was min 12 days of no access to godaddy account. Still no resolve with them. After all this time. 12 days for a password reset is ridiculous. I sent them goverment ID's to prove identity but I was told they were backlogged and it would be 3 days, then 5 days, then 7 days, then 9 days then 12 days for resolve. They say there is a "team" that is backlogged. Most people I chatted or talked with were very polite but unhelpful. Only one person was outright rude and unwilling to help. We will be taking our business elsewhere as soon as we are able to.

I used GoDaddy for a domain name and web in 2014. $300 later for no email and unknown fees I got rid of them. I was suckered back in in 2021 thinking they were better. $150 for 2 basic emails later, renewal 2 years for SSLs for no website at $107/yr and I am going to go to Gsuite where I get 3 emails for $10 a month. They are a terrible company with horrible phone tree calls and outsourced CS. In fairness though, their US CS is not any better.

After months of trying to regain control of our domain name, we are giving up. We are moving our marketing to a new domain. - The real problem is, there is no help or support to help us work through this. We had our web designer transfer our domain to GoDaddy. He died. GoDaddy said they needed a death certificate. We provided one. Then they said he wasn't the registered owner. - They won't tell us who is. I created the domain name. I don't have any information, since our web guy made the transfer. So, our lawyer says it will cost more to pursue it legally than it is worth. So we are moving on and away.

They charge my credit card twice for the same services. Then they charge your card for all services not ordered. Do not trust this company. They are crooks, ripoff. I like a full refund. No store credit.

I started a web site with GoDaddy approximately three weeks ago. The first one I created was on free trial; a second one I created and liked better so I went ahead and paid for the full year’s fees. When I’d log into godaddy, I could still see the first, unpublished one beside the second, published one. So this morning I decided to delete the unpublished one. Even though I double-checked that I was deleting the one I did not want, of course supposedly I deleted the one I wanted to keep.

Our family business has worked with GoDaddy for many years. Recently we tried to get a different domain and their customer service is horrible. I do not deal with domain or website related things so when they called I told them I couldn't help them because I had no clue and I told them to call back because the person they needed to speak to wasn't available. They called back a week later and our computer person was not available as they're not here everyday. I let the godaddy employee know and told him that he could leave a message for them to call him back. You could tell that he was angry and proceeded to call me a liar and asked if I thought it was joke. I hung up on him after and he called again. I'm sorry that our computer guy isn't just sitting around waiting for your call. If I could leave 0 stars I would.

I have been with them for over 14 years, and at the end of the day they treat you as if you don't matter. They won't allow you to talk to a supervisor, and hearing the outcome of these supervisors are cold. They are cold hearted and I highly recommend you STAY AWAY. There are many other hosting servers, I don't recommend this one!

Customer service is not competent. I transferred a domain name to my account from another account on their system that had gone dormant. Tried for over a month to get it to connect to a website on Squarespace. They never made it work. Every GoDaddy customer service rep that I called had different answers, all of them incorrect. Wish I could give these clowns negative stars. Don't do business with GoDaddy.

I am a director at a small non profit organization. After being with Godaddy for more than ten years I've decided to leave. Each call is loaded with up-sales. I've had more than two elevated situations where customers reps gave me inaccurate information which affected the day to day operations on our company website.

I was very clear with Godaddy's web design team regarding what my needs were and what I needed a new website to do. In short, they told me "no problem" so I agreed to proceed. (Note, I am a Realtor.) However, once the site was complete I noted that the property search engine did not work and the "featured properties" were not updating. They told me I just needed to submit a "ticket" online and the marketing team would take care of it--linking the site to my MLS account. So I did.

I had a site build by these idiots. The site looked as though it had been built by a child. As soon as I saw the site, I told them and cancelled it down. I expected a refund but apparently I was outside their refund time... Guess what? So was the delivery of the website they threw together. Absolutely disgusting and nothing short of THEFT.

Zero in customer service. Been a client for 15 years. Nothing like that ever happened. 45 minutes waiting on the phone. Text message service that answer irrelevant answers. No help at all for simple 1 minute problem.

GoDaddy automatically added Azure to my Office account and refused to fix it. Now I can't use my Windows log-in on my computer with DropBox and it has disrupted my business. I've lost time and money because of a GoDaddy error. They suggested I contact Microsoft; they stated I had to pay them to even look at it. I will not renew Office with them as they have no idea what they are doing.

We have been customers of Godaddy.com for over 10 years. In that time, we never really had any issues. This past month, our email accounts through GoDaddy were hacked. The hackers were sending out emails asking for credit card numbers, etc. During the same week, our automatic renewal came due. We were locked out of our emails after reporting the hackers. Then for some reason we became locked out of our email domain and our GoDaddy account. We currently have been trying for 3 full weeks - twice now for over 3 hours arguing over the phone for help- to get our webpage & emails restored. We can't even pay for our account, because we can't get in.

After 19 years of hosting my domain through GoDaddy, they retracted features (went back on my contract), removing tools that were critical to my domain usage. The solution was to start paying them $400 a year more than what I was previously paying. When I explained this to the customer service and sales representative, he was notably disaffected, and other than saying "if I could offer those services to you for free, I would, but I can't." That's all he said. The only option I had to prevent the excessive expense was to transfer my domain after all of these years. However, GoDaddy immediately froze all of my domain features, locking me out of my email forwarding aliases. This caused loss of email for days, and it is still not resolved.

A domain name I wanted expired but I still could not purchase so I contacted GoDaddy.com to see why I could not purchase. I was told the domain would be available within 48 hours or I could pay the $69.99 broker fee plus 20% of the sale price to secure the domain. Exactly 48 hours later I still was not able to purchase so I rechecked the WHOIS and at the exact time I contacted them, the WHOIS was "updated" to not expire until the same date in 2023. This domain has never been used by the original purchaser. Godaddy is a bunch of bs scammers!!!

They canceled my 5 years old domain without my consent and listed it for $12000 on premium selling. Godaddy canceled my domain- www ellemart.com from my account; and sent me an email that I have canceled this domain myself! Can you imagine that you are paying the renewal price every year, and suddenly it got expired and this company canceled your 5-year-old domain! This is a painful experience. I am just hopeless! Now, they are telling me that this is their policy!

GoDaddy - Email Service. My business email has been shut down due to some security update GODADDY is performing on clients who use Microsoft Outlook 365. My email has been down for a week and now they say maybe another 3 days. I called once or twice a day, stayed up ALL night on chat and they still cannot recover my email and get my business email of 20+ years up and running. I get 200+ emails a day for my business and suddenly I am shut down. THey told me if I filled out the form they would fix my problem and send me an email in UP TO 72 hours, this is after I was down for 2 days!

A few weeks ago I find out my website down, I immediately contact GoDaddy. The support team told me they delete my website from GoDaddy because my credit card was expired, but they had my second credit card which was good. GoDaddy would care much about customers, they are so bad now. I LOST MY WEBSITE. I LOST MY BUSINESS. I LOST MY CUSTOMERS on this very difficult time.

Their customer service and user experience is GARBAGE. Have been locked out of my account for a year while being charged hundreds of dollars and they "never get my account retrieval form". DO NOT RECOMMEND.

I went and try to design a website with Godaddy.com and it was a big mistake, the designer they assigned to us felt like he was finishing a job that he have with no care or attention at all. It was very basic. Content was unprofessional and the images weren't even related to our business so we went to search for images at godaddy images stock and we couldn't find anything in the first 2 pages of our search and the guy said he isn't willing to spend more time on the image search and we can do it and send it to him.

I had Web Service renewal on auto pay for the last 8 years. I had always had 2-3 billing options for my account. I had received an email of thanks for renewal. 30 days later, my website was removed, including all the WordPress code. During those 30 days, I was also sent upgrade notifications. I called into Service and ended up being told I need to pay more attention to emails and my billing. They say they sent 3 notifications, but I can't find any in email (while I have 200 other emails). I told them they may have gone to SPAM, but I was then told since it was clear I didn't have an IT person in my small business cause they would be doing SPAM reviews. I said I used GoDaddy because I don't have IT person, and that's why they get business.

When setting up a domain, I used a prepaid card (A Vanilla Gift Card as I didn't want to lose sleep over data breaches) to make the payment since gift cards do not come with names. Now GoDaddy is asking me to provide an ID card for the random name used on the gift cards meaning if I do register with "John Doe" - GODADDY wants me to provide an ID card for John Doe with a Vanilla Gift Card payment.

This is a warning for you. I am building a website on there cleoptraorganics.shop and every step is more and more money and no functionality. I still cannot post from GoDaddy to eBay or Amazon as you should be able to do because it is reading my website as USA website. Then when you log in to GoDaddy you can do that with social log-ins, like Fb or Google. However, if you want it on your website for your own customers it is not available unless you purchase their email.

GoDaddy charged 575.52 for another 4 years webhosting a site. I cancelled because I am no longer in business. I was told I would be credited by two people. The third person said it could not be credited.

The process of buying the domain was easy. The support for the hosting, problems with the site and getting assistance is subject to a chat window hosted either by a moron or a computer. If you call Go Daddy be prepared to sit 15 - 30 minutes waiting to be disconnected. Don't waste your money on this company. You may think you are getting a bargain but it is not worth the trouble after they cash the check.

Run screaming from this company. Horrific customer service. Inadequate support. Overpriced. Behavior bordering on fraudulent. If there isn't a class action in play now there should be. Our retail site has been down for three days. The GoDaddy's server on which our site resides was intermittently down for several weeks and now completely down for more than 4 business days.

Go Daddy email tech support is not a professional or reliable support team. The first person I called in gave me inaccurate information so I called back. Bob with email tech support was the least helpful, most disrespectful person I've ever had to interact with the phone. He repeatedly cut me off and didn't listen. I asked a question about the security update through Inky that my company had just upgraded to, and he immediately became defensive and didn't answer my question. I told him a second time what I needed help with, and he finally said, "well you should have started off with saying that." I tried to tell him that I had started off the conversation like that, but he interrupted me again so I doubt he even heard me. Ultimately, his tech support did not resolve my issue and my email is still compromised.

This is a terrible horrible company. I was approved for a loan online and it explained I was just waiting for funding. It was not funded immediately like they advertised. The next day they said they could not honor the approval and wasted my time. Do not trust these people. They do not honor their contracts and they use their power to hurt people.

I have used Godaddy for over 10 yrs since 2021, their fees have increased with hidden fees, poor service and now they are refusing to release my domains to another hosting company until I pay them $20 to “renew my domain.” Move over to Wix, their service is just as good, no hidden fees and their site builder is almost brainless to use.

Godaddy is terrible company. I have opened an account with them for business merchant service right after accepting credit card. They hold my account means they holding money. They have told me they send me the paperwork for business which I did. They still holding money for 20 days. Do not open any merchant service with them. When you ask them a question they keep answering same answer security check which I never seen this with my 20 years business. Keep away from Godaddy. Very poor customer service. I will also complain them to BBB.

GoDaddy is involved in wholesale domain squatting, as a BUSINESS PRACTICE. The way they do it is through a bogus address in St. Marten, to mask their shady operations and increase your legal expense to get your domain, even if it is trademarked. The equation they've worked out is that it's less expensive to pay their ransom fee than it is to sue them, and they've been sued PLENTY. I know of no other company that operates this way, and it is a horrible practice.

I had receive the services of GoDaddy for years, until I realize that your company charge hiding charges after several years and multiples charges. I called to request an explanation. GoDaddy said that they are entitle to charge whatever they want based on your account under autorenewal. I do not agree to be charge for that and they don’t want to refund for the services that never requested, but also for the services that paid in advance they do not agree to pro rated. That being said this is a company that take advantage of people, nor worthy to do business with. I highly recommend to look other places that I do ensure they would not steal from you!

My domain expired on 13-3-2022 (18 days ago). I didn't receive a single email in this regard to renew it or anything and now when I found out, I contacted them and they confirmed that they're holding the domain for 30 days but I will have to pay $80 + $19.99 to renew it. After many requests they offered that they'll waive fees if I renew domain for multiple years with them. This is straight forward extortion. Isn't it? Porkbun, Namecheap and all other registrars out there have 30 days grace period. I requested them so much that I can't afford to pay $80 for renewal but they didn't budge. It's so so bad. NEVER EVER buy your business domain with them, They have the 4th highest Renewal cost ($20) while Epik, Porkbun and all other have ($8).

I started out trying to find a reputable website design company, and decided to go with "Go Daddy." They said they would have my website up and running in a few weeks. Over 4 weeks and I was pushed back another 20 days just for a review. Then it would take days to get a return call, or anyone to help with the design of my website. I paid 2300 dollars up front to have a "turn key" website. After several weeks of being frustrated with the initial design, and moved from one designer to another, and my calendar not being correct for clients to choose services. I decided to cancel my request since it wasn't even 80% close to being completed. At first the person that talked to me said they could only refund me 950!! I debated with him for a while and he finally agreed to give me back 1250 of my 2300!!!! And they did nothing for me but cause me stress and anger. I have prayed and tried to be a Christian in this endeavor. But this company did me very wrong!!!!

The sales person certainly played me for the fool when I agreed to pay a premium (2.5 grand; normally 4 grand) to have my website constructed by GoDaddy. I was assured that I would have access to a team of experts in the fields of marketing, content development, search engine optimization, and security. I will say this, they sure do have their elevator speech well prepared. The delivery, however, was very disappointing. My supposed "custom" site, looks suspiciously like many templates I have seen across the web.

This is a self-service kind of company. Don't expect the staff here to help with anything. Seems like they just hired a bunch of high school kids to man the phones and chat lines. I waited over 30 minutes to get a "I don't know, I can't really help" kind of response.

As a small business with many items to sell, I had around 4000 pictures of products and then one day it broke. Seriously, the website broke! I was no longer able to add or even delete photos anywhere on the website. I called 3 times and chatted a few times but at the end of the day no one would help me. I even opened a ticket to try and get it resolved to no avail. There is no mention on the quantity of pictures you can have and if there was a limit I would have not gone over that limit. Whatever, I am in the process of switching my site to another service provider. Godaddy fell way short of their advertised customer experience!

As a seasoned web developer, I have used GoDaddy.com for over 15 years. As a Domain provider, they are excellent, but as a new side business, they have begun to offer hosting. Their staff however have NO KNOWLEDGE of network administration at all, don't even attempt to help and just ignore your questions and shun you.

Having requested a domain transfer from Godaddy and having complied with the requirements to do so I received an email saying it would take 5 days to complete unless a request is made to them AND THEN IT'S IMMEDIATE. I initiated the said request but was just fobbed about and advised that GoDaddy could not do it as they could not access my client's account.

This is my first experience with a website building company for my new e-commerce company. I initially came to GoDaddy for assistance with advice, development, experience, and utility of a professional web designer. When I spoke to the sales pro at GoDaddy Johnathan I was specific in what I needed which was a platform that would allow me to build my brand and navigate customers to my Amazon products with the option adding a store at a later time. Johnathan upsold me on one of the most expensive packages that GoDaddy had to offer. However although the most expensive not worth the value. Another reason I came to GoDaddy was also to take the design aspect of the website off my plate since I am wearing many hats in the initial building phase of this new business adventure.

10-year+ customer. Purchased new products in February. All good. Then, a week later I was locked out of my account. I've contacted them 4 times and received no useful assistance. No access. No refund. No explanation. I felt all 4 times that I was speaking with AI. I've spent a great amount of time building a website and setting up an email, plus the time spent with these 4 folks trying to get my access back. The complete frustration I am experiencing leaves me wondering "what happened to GoDaddy and their Customer Service?" How can a business operate without access to their website and business email? It can't. I would love to be able to connect with someone that would be willing and able to assist me. However, I can't get past the "AI". Very disappointing.

I've been hosting with GoDaddy 20 years, I tried their website builders and it was very disappointing. They charge a premium to build a simple one page website, I told them I have business hosting and would like to place the new site there. They said because of how they use to build it must be on their platform, I agreed but asked if I would be able to migrate the site anywhere after or to my business hosting I have existing with GoDaddy. They said yes and built my requested site.

The last few years has seen the change in services go from great to abysmal. They no longer seem to have the staff in support with any real knowledge of their product. Issues that I am told will be resolved in hours never get resolved. They lie to you to get you off the phone. The main goal at GoDaddy is to upsell you on items and even try to get you to renew items at an outrageous price knowing that the item is free if a little research is done. This type of business practice usually sounds the death knell in a company. I have already started the process of moving my business elsewhere.

WARNING. DO NOT USE GO DADDY FOR DOMAIN REGISTRATION. The auto renew on our domain failed for no reason. Card is valid still and has plenty of money to cover a $30 fee. The email they sent about it went to spam. The domain expired and they want $100 to renew it on top of the domain hosting fee. It's a complete scam and rip-off. Customer support is an absolute joke. We stopped using their hosting long ago because it's garbage. This was the push we needed to move all the domains away from them too.

Writing to let others know about GoDaddy's lack of integrity. Godaddy hosted my website. I even paid for their backup service to be extra careful. I went to log into my website one day. It came up as an error. After a couple of weeks of spending hours on the phone with their customer service and back and forth correspondence (this isn't an exaggeration) I was eventually informed that they lost my website. My website cost $4500 to design and create. I asked the customer service rep to reimburse me for this cost as I was going to have to build a new website. He said they wouldn't do that. The only thing they'd do is reimburse me for a couple of months of the backup service that I paid for. Their customer service is incredibly poor and the way they run their business is without integrity. They've left me to cover the cost of creating a new website along with the lost revenues of potential clients not finding me.

I have worked in IT for over 20 years and began my career at Microsoft. GoDaddy is purposely participating in deceptive business practices by moving their once free email services to Microsoft 365. They failed to communicate that you either pay for Microsoft 365 or have no email accounts at all. The fee is $24 per email for the first year and then $72. The communication regarding this was incomplete and deceptive.

Rude client service. Mauricio ** tells clients it is a threat to tell them you will be leaving a bad review. Someone needs to train these people properly. So many other hosting sites. Don't get caught up with Godaddy.

I started an internet based business hosted by GoDaddy. First they sold me a product giving me the wrong information just to make a sale. Then their analytics failed. Then they replaced my site with a different one entirely destroying my business and when I spoke with godaddy they promised compensation. Nobody contacted me back and they refuse to answer all my inquiries. Very poor service and unethical

I can not receive emails from my own domain name. All emails go to junk, it will let me put my domain into "safe senders list" and save it. But when I go back in, the changes were not saved. After spending 5+ hours in 2 chat sessions the person from Godaddy claimed it was my fault and that I should change IP addresses and internet provider because it could be their fault. I asked to have the problem escalated and was informed that she already had and that this was the answer from the back office team? I gave godaddy 2 stars because I have been with them for years and really liked them. Until they switched from their webmail to Outlook 365. I'm not blaming outlook either, I use outlook every day. If I could turn off the filter online then I could filter in outlook on my desktop but no such luck.

Godaddy charged me $19.99 to renew a domain I moved away from Godaddy a year ago. And they kept charging me, each day, for 10 days. They wouldn't stop even after I brought it to their attention. It's resulted in $199 in charges and $315 in bank NSF fees (it's an old account I don't use much). It's now a week later and they've done nothing. I've contested the fees with PayPal and the status is "waiting for a response from the seller." I'm glad there are Godaddy alternatives.

I tried to cancel my GoDaddy renewal, and cancel my credit card information, and the process was almost impossible. GoDaddy has no way to cancel and remove your credit card information via email or chat. I had to wait for approximately 50 minutes on the phone to do so. Horrible and unprofessional. GoDaddy does everything possible to make the canceling process difficult, time-consuming, and punitive.

Awful customer service and they engage in deceptive business practices. This review is in regards to the overall customer service experience. I have been a customer of GoDaddy for over 15 years. In that time I've seen customer service decline with each year. The wait times for customer service are so long that you just give up. I would bet that this is the intention of the company. In addition to the bad customer service I have had to make a formal complaint to both the better business bureau and attorney general in regards to unsavory business practices. My advice is to look elsewhere.

I was a customer of GoDaddy since 2017. Today, I will be transferring any business I have left with them to another company. In December, I was sick with Covid. I could barely move. I missed a payment. This month when I started getting better, I transferred the payment into the wrong business account. I saw GoDaddy charge the correct account (1/13/22) and then I contacted their customer service right away (same day). I explained that I had made an error when I transferred my funds and could make the payment right away. They told me my website was deleted and I'd need to pay a restoration fee to get it back. I didn't have the money as yet. The representative told me not to worry because I had 30 days to restore it. I was willing to at least pay the $33 dollars but they told me I'd need to make the payment together.

So, I used to get a free email address with every domain name I registered with GoDaddy. That was nice. I didn't use them much - some not at all. This week I realized they turned them all into paid email accounts without notifying me. And they added services I didn't want or need. I'll admit I found out late. We have a small family business and last year was crazy. We lost most of our staff and we all were working 20+ hours a day just trying to keep our store open and get our bills paid.

As a webmaster, I update the credit card information for an organization when the President changes every 3 years. I made a mistake inputting 1 digit, and was unable to update the card online. So I called Customer Service to be sure the card was the problem and thought they understood I was going to call back after re-verifying the card information with the President. GoDaddy locked me out of the account! Then the next rep told me to do it online. Well I can't because I'm locked out. Then even after I gave them the correct 2 step verification code, they still insisted on sending an email in order to update the credit card. Of course the email belongs to the President, so I can't do that either. I asked for a supervisor. The rep refused. After 15 years of service, on autopay without a missed payment, this is how we are treated. I have had experience with many web hosts and GoDaddy has never impressed me. This is the worst experience yet.

Don’t use GoDaddy. Their customer service is dreadful but they are also unethical. I purchased two premium domains and once the funds were cleared, they have put my account on hold and insisted I upload my private ID documents for example Passport. I’ve told them three times I won’t send them my private ID and if they wanted this they should have asked during my purchase process. I have now asked three times for a refund but they simply continue to send their standard text asking for my private ID documents. They are bullies and fail to listen. A terrible company with no ethics.

This review is about the chat service specifically. I had an excellent experience when I finally decided to try to get someone live. Spent about 3 hours trying to get a website and domain connected. Disconnected 4 times. Agents do not read information in chat. Agents just follow a script. Confusing explanations. Bot and live agent coordination is a waste of time if your answers are anything not 100% in line with their programmed scripts. Verification process is clumsy and awkward. No recording of information shared so had to verify, re-find, re-explain, information each time. If I had not already purchased multiple sites they would be losing all my business.