Godaddy.com Reviews

Wow I had no idea others had the same experience I did but after reading these reviews, I realize I'm not the only one who gets confused when looking at my account on their platform and it is by design. Godaddy.com wants to be confusing to their customers on purpose. What a shady terrible company and they didn't use to be this way, extremely deceptive. Godaddy you should be ashamed. Here is my experience, I have included a previous experience in my rant from a few years ago added to the one I just had tonight: Godaddy is the worst. Their emails about renewals are confusing. Then the ONE time I needed to renew my web hosting, I was NOT sent a reminder and they took down my ENTIRE 20 yr old website (without their 2 step process mind you; you can't speak to anyone about your account without that, but they sure can take down your 20 year old website without it!)!!!

I use to say I would recommend GoDaddy but no longer. They have no service. State they cant help and push a tech support company 'Bask' at the cost of almost $400/yr. No longer a fan of GoDaddy or Bask. Ridiculous!

Do NOT use GoDaddy!!! Poor customer service!!!! They said they would call me back in 48 hrs. So in the meantime I can't take cards. 72 hrs. and NO call back. It's over all back!! I would NEVER do business with GoDaddy again!!!!

I have been a GoDaddy customer for more than 12 years. Despite this long-standing relationship, my attempts to resolve a critical data-loss issue have been met with silence. The permanent deletion of all my contacts occurred during a service upgrade, and GoDaddy has not taken responsibility or provided any compensation. My certified letters and emails went unanswered. This level of non-responsiveness is unacceptable for any service provider, and especially for one entrusted with customer data.

Website difficult to use. It will have you pay for the same services but title different ways. I held online for 45 minutes before the recording started telling me when someone would be able to handle canceling my orders. Then they want you to upload a receipt. As if they don't have your info. Unprofessional. Forbes says GoDaddy is in the top ten worst.

They advertise 24/7 phone calls, but no one answers. The worst is their predatory actions when it comes to billing. I do hope they are set up for a Class action like Amazon. They will not let you edit or look at your website even though is close to expiring. They want me to do autorenewal, but they show horrible, good faith. Why would I trust them when they are looking to screw me because I do not like their Microsoft 365. Do not add-ons because if you cancel them, they shut down your whole website. Horrible customer service. They think we are all cattle and they try to force you to not talk to them personally and texting them Q's means you sit and wait for them to help others and get answers that are not even for your problem but someone else's. I know it won't matter, too bad they used to be good daddy, now they are horrible daddy.

I have been with Godaddy since 1999 and I am very disappointed with the current service. I was sold a website package that doesn't function properly, wait on hold for hours for tech support only to have them return with no solutions. I am sorry I spent the money for this website set up.

Absolutely the worst company ever!!!! Was promised an easy experience when having them rebuild my website. Has been nothing but a massive headache resulting in website only working for some and not most. Nobody cares now because they charged me a ton and upsold me security services which were promised to help the site work. Nope! Asking for a cancellation and getting the runaround from everyone! Haven't had a working site in weeks.

I have been with Godaddy for many years and have have over 50 domains, VPN and email services with them. They have now for 2 months said that my bank charged back the payment when in fact that is not even close to be true. I have had so many problems with these people here lately and I have decided for the sake of my businesses and my customers I need to move away from these people. The service is terrible and the tech do not even know what they are doing and you have to set on hold for over an hour to even talk to anyone. Run from this company. See the hold time on the screen shot below and I am still on hold!

I have been with Godaddy.com for a few years and have been very frustrated with their autorenewal system and customer service. Last year, they signed me up for double plans on each of my websites. They pitched it in a sufficient but confusing way. I thought I was just covered enough. This year, it autorenewed, but the emails didn't tell which of the two websites were being autorenewed. I finally dug into it a few weeks later, and found that I was double covered on both websites, double charged too. They would not refund me because of the 7 day time period. So now I'm in another year on one website with double coverage (2 plans, while I only need one). Luckily, I was able to cancel all auto renewal for my other website. Look elsewhere. Seriously.

I requesting a review and refund for a $611.64 charge applied to my account for a product I had previously attempted to cancel. I have little hope this will be resolved to my satisfaction. I originally purchased a website creation product over three years ago. Within the first year, I contacted GoDaddy to inform them the product was not useful for my needs. A few months prior to the upcoming renewal, I again called to cancel the product. Despite this, I was recently charged $611.64.

TERRIBLE CUSTOMER SERVICE. GoDaddy charged me $700 and then deleted my products. So I paid $700 and got NOTHING. Hours on hold for customer service with NO solution offered. Staff in Peru office are NO HELP, they literally said they know my situation is not right yet there is NO SOLUTION. Diego. Sebastien. Amirul. They put me on hold for an hour then hang up. They say a supervisor will call, never did. They offer to put in the same ticket request 3 times knowing it will be rejected. They do not offer any solution and stay silent on the phone. Absolutely inappropriate business conduct and customer service. You should NOT do business with Godaddy because they do not actually care about you and there will not be a genuine solution offered if you ever run into a problem.

GoDaddy.com is the worst company I have ever dealt with. Their tech support does not even deserve the name. They are hopeless, incompetent and stupid people. Do Not Use Them for domain registration, or anything. I have had a business registered with them for many years. Still in business and of course need the name.

Takes your money before explaining that they will hold domain transfers- chat help staff always gives false information and leave you on hold for an eternity just to come back with some irrelevant information- not reliable- not professional.

GoDaddy cannot support a full screen video in its template and does not support iOS only android. Very poor customer service as well and expensive, poor navigation. The technical support is always an upsell to products that don't fit customer need or resolve issue, and no solutions are provided.

GoDaddy.com Sucks and it is a Rip Off. Customer Services Sucks. Technical Support Sucks. They Rip you off with Over Priced Renewal Fees and they don't inform you in advance of how much the Renewal Fees are going to be. There is no email to file a complaint, you can only call their customer service, and their customer service Sucks. There are better Web Hosting companies with better customer service.

Godaddy does not belong being involved/reselling Office365 at 3x cost of actual Msoft... With incredibly untrained/incompetent/time consuming support. Everyone is trained to suck money from your wallet while trying to convince you that it's in your best interest. Scum of the earth type of salespeople. Using them will cost your business so much more in... hold times, terribly designed maze of auto attendants, only to reach language challenged reps that are not trained in the product. Once a great company... No longer....

Fraud!!!!! They charged my customers money, held it for a week sold me a machine, took our money, won’t process the transaction, now they're telling us they will refund our customers however, they're going to keep the processing fee, that’s fraud!!!! You can’t, don’t use third-party companies use banks direct!!!! They just made money illegally off of us and are refusing to give all back including the processing fees!!!! On top of my money, they charged me for a reader!!!! DO NOT USE GO DADDY at all!!!

My business was with GoDaddy for a little over 7 years and it was the worst experience we have ever had! Zero customer service, SEO did not exist, and the only way anyone could find our website is with a direct link to it. Not one person in our area could search our company name and find us! We sent over 200 emails to GoDaddy requesting assistance and not one time did they ever respond, The only time we did hear anything from Godaddy was when it was time for billing!

The worst customer service I've ever received, useless old website, get your domains from Squarespace, talking to customer service has been a unique kind of hell, I wouldn't wish this on my worst enemy.

Revision to Godaddy review about cancelling a product and having customer service issues. I was told no twice, however, a manager contacted me and took care of the issue after I showed proof. This is the type of customer service I am used to with Godaddy. My suggestion is to not use the chat. Call in for any real concerns.

Had a web address thru Godaddy for several years. Had to be out of the area for a while and was late on confirming a renewal (only by a few days) for the web address that I had with them, contacted them to make payment and was transferred to 4 different people and on hold for hours, then was told that the address for my site was gone and nothing could be done, when I continued to try and resolve the situation I was hung up on by customer service. The site address was listed on Godaddy for sale a week later for $18,000. It has been listed for several years now at that price.

Do NOT sign up for automatic payments. They charge you as much as they want and only give you 7 days to ask for a refund… and then refuse to refund any part of the money they stole. They said they would review… A day later they told me they’re keeping my money.

Absolutely worst company to ever do business. Did not offer the business services need and when I attempted to move my domain hosting they put a 60 day hold on my account (even though I was still paying the monthly fee)! Upon the 60 day hold my IT department spent more than 150 hours working with GoDaddy! Every time GoDaddy said they had released my domain (tenant), they have not! 5 days for being lied to and hours of being on hold and IT department wasting hours!!!! They will not give me a refund of any kind nor reimburse me to my team's wasted hours!!!!

Was charged for an auto renewal for five times what it was last year. Didn’t receive any kind of notice that this increase was going to happen because the email they had on file was an account closed years ago and credit card was cancels last year but because it qualifies as a subscription it automatically got my new credit card number. Say that there is only a 7 day refund period. All of it is a scam.

Out of frustration, I decided to call GoDaddy’s UK customer service early in the morning around 6 a.m. Thankfully, I was connected with Eva, who was absolutely fantastic. She immediately understood my situation, provided clear guidance, and even offered additional helpful information.

Horrible customer service! I set up an account on October 2 with help from management in Tempe, Arizona. I linked my bank account and my debit card with their online app to accept an occasional credit card transaction from a few customers. Yesterday a client used his credit card and today at 3pm Go Daddy stated I am in violation of their terms of use. If you are a tantra couples coach or tantra educator Go daddy will deactivate and close your account.

I have been with Godaddy for years (about to transfer) and have paid thousands of dollars, but what do they care, right? Forget about feeling appreciated for being a long-time customer; I was charged for a domain I did not even own. I had changed my domain (and paid GoDaddy to do so) and believed that customer service had taken care of everything on their end, as they had assured me they had. I was working full-time plus and my website was not connected to my main source of income, so I did not, at the time, manage my account online.

Godaddy has a nerve charging $42.18 for a dot com renewal. $19.99 of this is for "domain privacy." I've been with them for over 13 years. After renewal, you can't move your domains to another company for 60 days. In 2 months, I'm out of there. If you're considering doing business with GoDaddy, keep in mind they will rip you off. There are much better (and cheaper) domain companies out there

I have begged Website Care to put me in touch with high-level leadership or someone who can advocate for me in getting the help I need to adequately and efficiently make the changes to my website and get it published but they do a very poor job at addressing unhappy customers. To date, I am extremely dissatisfied with the level of support I have received. No one seems to know how to resolve simple issues I'm having with GoDaddy overall. Putting this website together has been a very stressful undertaking, and just when I thought it was about ready to publish, I found out they had already published the website without my permission.

I set up a website with GoDaddy 4 weeks ago, entered all the products for sale along with shipping, taxes, product weights and specifications. The website was published but I noticed when I went into Commerce/Products under the dashboard that none of my products are showing, I cannot add or change anything from the website edit page or this page. Since then I have placed 14 calls and chats in an attempt to get someone in their digital department to just sync my website information to this product page. Each time I get told that it will be expedited and will be done in 90 minutes, or within 24 hours. Well, it still isn't done after 3 weeks of calling and chatting.

Godaddy went from bad to worst. They have no knowledge to help, leave you on hold for hours, drop the line when you just ask a question, horrible, useless customer service. They talk about refunds for inop pages but I never received any refund ever!

I made a purchase on 9-7-25 for a privacy policy. The same day I received the privacy policy, and it was garbled and not useable. I emailed the billing department as requested for a refund the say day I made the purchase. I didn't hear back from them, so I sent them a 2nd req. When I didn't hear back from them again, I called them today. And today, they told me they won't refund me, because I didn't call them within the 1st week, even though I did what I they told me to do, emailed the billing department, even though I have something in writing, and even though the product is unusable. And when I tried to attach the print out of the email and privacy policy to this review, it would not let me, however I have them as proof.

TERRIBLE DO NOT USE THEM! They are truly the worst domain company. I have had problems with them since June regarding my calendar to book appointments through my site. My customers can't book appointments due to calendar doesn't show any available dates. I paid Go Daddy to help me with this spending a lot of money. I gave them a month which is more than enough time to fix a calendar. I had to delete 5 appointment options because they couldn't figure it out. Then this week another appointment option that was working and had a functioning calendar disappeared out of nowhere.

I changed my business account from an annual subscription to a monthly subscription. GoDaddy.com still took money from my account as if there were no changes made. They said my account was refunded. In fact, my account was charged two more times after my request to change the subscription. GoDaddy said they cannot do anything about this. Every promise made to reconcile my account was not honored. Every conversation I had with the team and the supervisors caused me to lose trust in their ability to resolve my issue. As a result, my account is still being charged as of today. I have not received a refund for the annual subscription from GoDaddy. I am now facing anxiety from this huge error in which they are not fixing. Ridiculous!

This is my first visa charge processing with GoDaddy, what a train wreck! It's been 6 days and still waiting for my money! Their support is very poor and no one ever follows up with you. All I get is emails telling me someone will get back to you, what a joke. If you're thinking about using GoDaddy for your credit card processing, my advice is to RUN AWAY AS FAST AS YOU CAN! I CAN'T WAIT TO LEAVE!

One of the worst companies ever. Lousy customer service, high prices, and onerous terms of sale. They foist auto-renewals on you that you do not ask for, breach settlement agreements made in writing, and engage unethical practices. Go elsewhere.

The worst experience!!! Beware when purchasing a premium domain or one that is auctioned. I was on the phone with an agent helping me to pick a domain name and I had no idea that the domain was considered an auction domain and that it had a $100 non refundable policy until I had to cancel due to I found in my insurance profession I wasn’t allowed to use certain key words. They bury the non refundable policy in their cancellation policy. It’s not on their website anywhere, it’s not the payment transaction nor anywhere on my receipt and don’t count on anyone telling you upfront. GoDaddy marks off their products and I feel have taken all .com domains to list as premium or auctioned items in order to take advantage of the consumer with the $100 fee.

Very bad company, they lie to take your business, they don't tell you everything, I asked, a specific question, they lied to me and after I made the contract, they explained to me that it was only for a couple of months, that's lying, when the question was clear... A bad company, I don't recommend it. They may have a good product but you don't have to lie to sell.

Attempted to cancel plan. They said multiple times that I would receive a refund. They just continue to stall every time I call. I will never do business with them nor would I recommend any of their services. Customer Service agents are accomplished yes'ers.

We had a terrible experience with GoDaddy regarding our domain. A former employee was listed as the account owner, and the associated email and phone number were no longer valid. As a result, we lost access to our domain — which meant our website and all company emails were down. It took over a week to resolve the issue. We submitted the requested documentation multiple times in different formats, and still, every time we called (which was every 2 hours for 8 days), we were told we hadn’t responded to their email — which was simply not true. There was no urgency from the Account Recovery team, despite us explaining that this was severely impacting our business. We lost over $10,000 due to the downtime. I would not recommend GoDaddy to any business that relies on consistent domain and email access. Their support process is broken, and their lack of accountability cost us dearly.

I've been with Godaddy.com for a long time but they have disappointed me so bad with this that I will be leaving them and letting everybody know how unreasonable and dishonest of a company this has turned to be. Basically I bought an email service from them so I could use it for 3 months, but I did not know and no one informed me, nor I ever saw on their website that it had to be connected to a domain name. The domain name had expired and I did not plan on activating it again since I did not have any need for it, I just needed to use the email. So once I paid them I noticed the email did not work sending or receiving messages, and I contacted them via text in which they told me they cannot give me a refund because it had been more than 2 days since the purchase.

GoDaddy should not be allowed to operate. They solely care about the money. I tried on more than Five occasions to cancel my subscription and all I received was stalling and claiming "they require more information" while at the same time attempting to keep you as a customer. Presently, they won't issue a refund, I tried to send an email to Aman Bhutani, whom is the president, and surprisingly, the email was returned " BLOCKED" PLEASE STAY FAR AWAY FROM THIS COMPANY. The review should be ZERO, but it was NOT an OPTION.

We have 3 separate and distinct businesses with GoDaddy products. THEY combined our ecommerce into one account and someone said they hadn't ordered from me (yes correct, they ordered from my husband's business). That was 6 weeks ago - they have taken money from my personal checking account, the customer wrote and explained he was fine with the charge. They are now HOLDING my husband's payments from customers and some are even saying they're not allowed to purchase. We're tiny companies. We already spent 3 months where they screwed up my husband's sites and we paid for support and it was never fixed. We found a friend to do. It's Labor day weekend and we did a gigantic special and cannot get the orders so probably our customers have bailed. MOVING from here as fast as possible. HORRIBLE HORRIBLE HORRIBLE COMPANY.

An old client of mine has most products with Godaddy.com but one standalone hosting plan with Siteground that he forgot to pay and got cancelled. I suggested he have it all under one umbrella since he's mindless about this stuff, so he bought WP hosting w Godaddy yesterday. Now in general, Godaddy’s okay in my book. I’m not a huge fan of them – they’re okay, but in this case it’s best for the client to have all products with Godaddy for simplicity sake. That said, I attempted to migrate the site probably 5 or 6 times, twice using GD’s suggested options (direct admin login and plugin download option), then again using direct import/export, Updraft, WP Migrator, even FTP. It was the same result every time, Godaddy’s globally famous critical error white screen we all know so well. In the past, their tech supp has been pretty decent, especially with the critical error screen due to how often and seemingly random it comes up. Times have evidently changed.

Go Daddy is deceptive, elusive and working hand in glove with PayPal to continue its fraud. I received 'renewal' charges on products I had not used nor asked for of over 200.- I immediately asked for a refund. They would not. Their AI looped over and over, unsuccessful there, I disputed on PayPal, PayPal has decided in their favor saying I signed the contract and 'got the product'. Great Teamwork. The customer service on PayPal was condescending, overtalking and obedient to GoDaddy's fraudulent scheme.

I've been with GoDaddy for over 20 years. I'm now looking for the exit ramp. Their customer service was what attracted me, and now their diminished customer service is what will make me look for another host. Roughly 1 out of 5 calls I make to customer service, I get lucky and land someone in the States. Last week I had a good call with a gentleman. He helped me move some emails around and delete a few others. He gave me the good news that I would have a refund coming back, since I downsized my emails and had just made a large payment 2 weeks earlier. Great a refund! Until...until GoDaddy sent an email denying my refund. Hmm. They tell me I have a refund and then I don't? And they can't explain why. I'm done.

I have been using GoDaddy for over 8 years and they have some of the worst customer service in the industry. It is impossible to get help from their customer service, they always make mistakes that require extra time and resources to get fixed. Now they have us locked out of our email and refuse to assist. We are still being charged for our domain though! I will be transitioning all our products (over 20 domains, 5 emails, and hosting) to another business.

Critical Network Failures & Unacceptable Support for VPS Hosting. My GoDaddy VPS (3-year plan) suffers severe, recurring outbound network issues. I experience intermittent 100% packet loss at an upstream Lumen Technologies router (hop 12) to Google DNS 8-8-8-8. This causes "Agent Heartbeat connection timed out" alerts, Curl error (28): Timeout was reached, and dnf update failures, rendering the VPS unreliable. I've provided extensive diagnostics: mtr reports clearly showing 100% loss at hop 12, and reverse traceroute confirming timeouts at the same problematic Lumen hop and subsequent hops.

Do not use this company for anything other than achieving a level of frustration beyond compare. Their customer service is awful. Their technical support is awful. I've been trying to get into my Godaddy account for two to three days now so that I can stop doing business with them and still haven't managed anything. I do not recommend anyone doing business with this ridiculous company.

Godaddy made some internal changes, migrating some products to another platform sometime around April 2025. That caused my website's email to stop working and after several weeks of trying to resolve the issue myself, I gave up and moved my websites to another host. I set up a new email address with that host and it works perfectly. A month later, on June 30, 2025, Godaddy charged my credit card for the dysfunctional email. I discovered this today and Godaddy refuses to refund the card and cancel the product. Disgusting display of greed and a callous disregard for the customer!

Warning!!! Go Daddy Commerce and Payment is a fraud!! First time using this credit card link service. Never again. Go Daddy took a large credit card payment from my client, then after the collecting extensive banking information from my business - noticed me by email that my account was terminated without providing reason or a way for resolution. They offered 2 options only - hold payment hostage for 4 months OR cancel the charge but still be required to pay the processing fee even though the decision to terminate was Go Daddy's decision. No available human resources, only dead ended e-mails. Worst experience ever and still not resolved!

Been a customer for 12 years. Customer service has deteriorated tremendously. They want to upsell you, only to find out that what you had, you no longer have & they then turn around and charge you about five times more for what you need. Even though I turned off my "auto payment", and called customer service and agreed and paid for a lower type of subscription, they then charged me about $660. Called, was promised a refund, only to call back and discover they gave me an InStore credit. Called back, and they had to get a manager to approve to refund, and I'm still waiting.... Will now research to move my professional website somewhere else.

Stay far away from this company. Go on something like PorkBun. I'm surprised they have an "A" of this through the BBB. Here is some malicious practices in their legal agreement: "The websites created using Website Builder or InstantPage are built on and integrated with GoDaddy’s hosting platform, and any attempt to migrate or otherwise transfer any such website to another hosting provider is a violation of this Agreement." https://www.godaddy.com/legal/agreements/website-builder-v7-service-agreement. Meaning that you don't own your website that you pay $203.88 annually for at minimum.

Starting a new business and needing email, when to GoDaddy for the domain. The domain was premium so it cost over $5500. I didn't realize that meant that GoDaddy didn't have the domain to sell and had to go purchase it from the owner. Didn't realize that GoDaddy would take weeks to get the domain. Didn't realize that premium meant that I wouldn't have email for weeks. But GoDaddy charged for the domain and email even though it wasn't functional. When I realized GoDaddy would delay functionality, it was too late as any purchases are non-refundable. Delays really complicated and adversely impacted business, but GoDaddy got their money. Disappointing experience with GoDaddy.

Purchased a domain 2/14/2022 and it should have renewed 2/14/2025. Instead they sent an email. 5/18/2024 which I renewed thinking it was time. What they did was short 7 months off my 3 years and then renewed from 5/18/2024 to expire 5/18/2025. I missed the renewal for financial reasons and now they want 521 for the year PLUS $80 for a fee they created. But essentially it should not be expiring until 2/14/2026. So at risk of losing my domain and Daisy with customer service won't help me even when I show her the receipts. She says it was my fault for manually renewing but I only renewed because they emailed. Why would I renew 7 months early and lose 7 months of my paid website!!

Hidden prices, add ons and extra price increases at every turn. you think you're only paying $50, you accept and now it's $100, next page now it's $200. Misleading add ons like $1.99 a month for microsoft 365. Psyche, it's just for an outlook email. Called customer support, they said it $7.99 a month, asked if there were any more hidden fees and now it's $16.99 a month. So obnoxious.

I have many websites and Microsoft 365 accounts with GoDaddy, so I have grown dependent on them. I called in for troubleshooting and was told that I needed to pay for enhanced customer service, so reluctantly I did. I was then asked to submit an email. A week later I received an email that they did not have staff to help me. 6 weeks later I realized that they were charging me a monthly fee for customer service that I did not receive. I called, waited on hold for a total of 2 hours and was told that they COULD NOT refund me for services that they did not provide!

The service is so bad, it would have to improve to be terrible!!! 3/4 emails haven't worked in over a year and they can see that the emails haven't been opened. You can't log into your account. I have several screen shots showing how I can't log into emails. Do yourself and your business a favor and choose any other web host other than this one. Horrific.

Having been a customers for many years with emails and website associated with my account. I make the choice to retire from executive recruiting 2 weeks after renewing my website. Their policy is one week refund. They refused to give me a refund even though it was just a week past the refund policy.

Horrible customer service - they outsource everything in the Philippines - long waits, no one calls you back, very slow to fix issues - Avoid at all costs - I have used them for many years and can say their customer service has deteriorated immensely. They are more anxious to upsell you to a new service that fix your issues.

If I could rate them a negative -10 I would. They are an absolute ripoff. Took money for site, I made a sale they said was a risk, told me to cancel, I did and then they took $116 from me. Don't do it.

Very frustrating experience with Godaddy. We were encouraged to sign up for a 3 term for website and Domaine, paid a lot of money for it. When setting up we understood that any changes were ok to be made later, including a cancelation. A year after setting up we needed to close down the website because the business was no more, but Godaddy won't refund the balance. Very misleading information was given and poor customer service, especially the billing department.

I didn't realize how bad they were until I switched to SiteGround. Website load speeds are now better. Their email hosting through CPanel was awful, with email delivery issues and slow forwarding speeds. When I tried to talk to support, all they wanted to do was upsell 365. So glad I moved away from them.

No wonder Everyone is giving them 1 star, there would charge you without any notice increase the price and wouldn’t refund you if requested. Stay away from these guys, don’t recommend them and customer service is very very slow.

I’ve been trying to get my refund for over a week now. I contacted support five times and received no real help — just copy-paste answers or complete silence. Absolutely zero result. The technical support is terrible, and no one takes responsibility. That’s why I’m giving the lowest possible rating. Very disappointing.

We have been a GoDaddy customer since 2019. Previously I have actually enjoyed contacting them for tech support. The process was quick and the agents were knowledgeable, informative and helpful. Recently however all that has changed. Now there is now way to choose tech support when you first get connected. When I call I am routed straight to people who introduce themselves as being in sales/support. Literally all they do is try to upsell me on products, insinuating that that is what the problem is. They are sneaky too.

Well I was recommended to use an American company in Godaddy.com for our e-commerce site that creates handmade Jewelry. I started this process from their purchase package for web-site and ecommerce and at first it was good and working with single item entries and then the mess started. I kept getting website not responding in the website editor that godaddy encourages. Well what they failed to mention anywhere in the plan is you're limited to 100 options across the whole website. So for the past two weeks I've been wasting time with the customer service bots and live reps to only get no positive results because they couldn't tell us what the issue is. One supervisor suggested using WordPress and have it integrated but it's not guaranteed to fix the limitation of 100 options. He also failed to mention it would be at an extra cost of 124.00 a month just to have a technical support team help us.

Do not purchase Godaddy. They will STEAL your money. They are apparently trained to lie to customers. I do not seek products online. They sold me an commerce site which I did not agree, I don’t sell anything on my website, and they charged me 380.82. This is how they make their money. You will NOT get a good site number one. Second they will lie to you to get more money from you. Third customer service sucks, the guy hanged up on me when I requested the supervisor to know I will be putting reviews everywhere when they refused to refund my money. Shameful how they perform business. Taking money from people, taking advantage of people not knowing what they are singing for. Shame on them for stealing money from the public.

I requested a refund for a domain I no longer needed. The text message representative tells me to give them code after code and after an hr I ask for supervisor they reply they'll do the same. So I'm continuing to waste my time and they reply they will wait for a code. I've already verified my account. Clearly this person has no intention of getting the process started. I'm still waiting on a refund from over a week ago. I'll be reaching out to my state's attorney general office.

Eric D (rude) and GoDaddy.com as a whole are the worst customer service and pricing on earth. They get you in the door for pennies sometimes not always and then charge you a trillion dollars afterwards. Exaggerated obviously but not really. We're talking about real dollars overpriced. They keep you on the phone for half hour, hour, 2 hours etc., and never fulfill the promises they make. Your best bet is to Google domain name purchase, pricing, transfer, renewal, and you'll see many other companies beat them by a long shot. Bunch of losers sitting in their Mother's basement working a computer like lowlifes. Do yourself a favor and price around before you get suck it into a horrible locked in price. Then they say if you join a membership you get pricing cheaper for when you add it all up you're getting ripped off. You might as well go to another company to get a good price or a fair price.

I am a small business owner and I've made many mistakes, but my biggest mistake was choosing Godaddy for payments. What a nightmare. I was approved and verified but suddenly my payment account was closed and they threatened to keep my money for 90 days until they decide I am ok again. Makes no sense. I would never ever recommend godaddy to anybody, they are the least reliable service provider you can choose.

I originally wrote a one star review on this company since my recent experience with GoDaddy was so awful. 3 months earlier, they had worked with me on the phone and that resulted in me renewing my website for another 3 years. Then, I get an email saying my website was cancelled and it was no longer up and running. In response to that negative review I posted, I received first a message and then a phone call from a GoDaddy representative, Tom, who apologized and got my website up and running. He verified the company would honor the price quoted (and paid for by me on my Amex). I checked back and the website is up and running. Hence, I am giving them 5 stars for at least taking the time and effort to remedy a wrong. I believe all companies (like individuals) make mistakes. The quality of the company (and individuals) is HOW they fix those mistakes.

I have been with GoDaddy since 2016 and have had one bad experience after another. The ONLY reason I have stayed and continue to buy their products is because, in theory, I can call for support and get a live person. I do call and it seems most support people are generally nearly as clueless as I am on tech and it turns out when you ask for tech support you are actually speaking with a person who is going to try and solve the problem without contacting the real tech support team and waste 30-45 min of my time until they then do contact actual tech support (they speak to them while you are on hold only). The process generally takes several phone calls because they hang up on you and do not call you back, so you call back and start from scratch with a new ESL support person who may or many not even be friendly.

I run a small charity; Central Florida Wounded Vet Run Inc and got a website through GoDaddy. Recently when I attempted to logon, it didn't take my password. I attempted to reset the password, and it told me my email wasn't recognized. I made several attempts to contact GoDaddy and after about 30 minutes I connected with a representative. I advised him that I wished to cancel the service and get a refund for the annual renewal charge they billed on May 15, 2025, accepting a prorated amount. He submitted a ticket for a refund and told me it would take 7-10 business days for a decision. Less than 3 hours elapsed, and I received an email that my refund was denied. Their refund policy states:

Very disappointed with GoDaddy’s tech support. They do not understand their capabilities, cannot answer questions without running you around for 30 minutes to over hour…. Still no answers. They send erroneous answers because they are texting multiple customers. The try to sell more add-ons. Would not recommend GoDaddy.

If I could give zero stars, I would. Godaddy.com’s customer service is not just bad — it’s insultingly awful. I called five times in one week. Each time I waited over 45 minutes on hold, only to be disconnected or transferred into oblivion. Three times, an agent outright hung up on me — no call back, no follow-up, nothing. The remaining calls were just as useless. You get stuck in a horrendous AI phone system that clearly wasn’t built to help customers — it’s built to frustrate them until they give up.

1 Star – Worst Hosting Experience in 8 Years. I've been a GoDaddy customer since 2017, but this recent experience has been an absolute nightmare. I purchased a hosting plan on March 7th, 2025, and tried to run a simple WordPress site using Elementor — something that should work without issues. Instead, my site kept crashing with a 500 Internal Server Error.

The owner of our company is retiring due to health issues. We contacted GoDaddy to close our account and request a refund for the coming year. Because our request fell outside of their "1 week refund window" they would not even issue a partial refund. Pretty pathetic way to treat your long time customers. Lesson learned: Be aware of what kind of company you are dealing with.

I just entrusted Godaddy to the tune of $499 for a month of marketing service. Suffice it to say, these guys are amateurs. I told them what I wanted. I provided the content as well as the images, and they made the decision without my approval to do their own thing. LOOKS PATHETIC! Never Again!

GoDaddy prices are high and increase every year. They cheat their clients with falsified advertisements. Once you are stuck into their web, it is difficult to come out. My Microsoft 365 subscription used with my domain address in India is over 80 US! Double what is available in the market. I am finding ways to get out of cheats for ever very soon.

Terrible service. Our website went down suddenly. I frantically called their helpline for help. I spoke with a lady that said that she could help. It was obvious that I was speaking with someone overseas. I told her that if she could just do a restore from yesterday, that would solve the problem. She repeatedly told me that I didn't have a website to restore. But, it had been there the day before! She then told me that it would cost $60.00 to restore. I gave her my credit card number and asked that she not change the card number on file for the website. Long story short, an hour and a half past before being told that they couldn't restore the site. How could it be that they don't have a backup? The lady apologized and told me that there would be no charge.

I have been with GoDaddy since 2013. In the beginning of building my website go daddy was great. Customer service was very helpful anytime there was an issue. Over the years this company has completely fell apart. I recently had to move my website from their website builder to their word press system. I paid them $1200 to move my content and rebuild my webpage. Let me tell you that in the time and issues i have been through with them I could have rebuilt the site myself and had way less issues. I hate leaving bad reviews but this company has went way down hill in taking care of their customers and simplifying things. The rebuilding of my webpage has been a complete disaster and very frustrating. Do yourself a favor and find another company to do business with. Go Daddy is not the same company it used to be.

If I could give GoDaddy zero stars I would. They charged my AMEX over $1,100 for a 3 year renewal that I did not need or request. Beware, you have 8 days from the day they automatically charge your credit card to get a refund (supposedly). I have been a customer of GoDaddy for over 25 years. I called and said I was not aware of any renewal and that I had retired and did not need and could not afford this renewal. Since I missed the deadline by 2 days I was invited to fill out an exception form to request a refund. I filled it out immediately and they rejected it.

I've been with GoDaddy for almost a decade. They used to go above and beyond with customer service, but no more. I called about a minor problem and agreed to pay for a one-month Website Care subscription to fix it. Within 24 hours, my entire site (with hundreds of blog posts) was completely messed up: weird characters in the text, broken image links, other images in random places. One staffer told me the site looked fine to him. Another tried to gaslight me and say that it was purely a coincidence that my site broke the day after I hired them. A third thought this was a good time to upsell a new product. Services keep showing up in my cart that I didn't add. They say it will take 1–2 business days to fix the damage they caused, but they don't work weekends so it'll actually be 3–4 days at best. Absolute nightmare.

The sales people will sell you something, promise you your money back if you don't like their work immediately. After I saw the first sketch of their work I said, "I want my money back" and they wouldn't give it back. They said, "Read the policy. We can only give you half of it." Bad. Very bad business. Never recommend them for anybody and I am removing everything from their website.

Got billed on auto-renew for a domain I had set up for a former employer. I called within 10 days to request a refund, I was told that I needed to file an exception request, but it wouldn’t be an issue due to the circumstances. It was denied. I called again and was told that for domains, you only have five days to cancel, and they would make no exception. A horrible policy, who reviews their billing statements every day to catch something like that in time? My trust in this company has gone to zero.

I paid my domain every 2 years then my credit card expired and instead of contacting me to ask for new expiration they locked me out of my own domain and say I can't get it back!!!! Scammers!!!! I will only use WIX from now on!!!

Wanted a site built. After multiple phone meetings of my site nothing was done or communicated within GoDaddy. Asked for a refund and they refuse to give it to me and want to charge me a cancellation fee for something they failed to provide. Complete waste of time dealing with this company. Stay away. Update received called just to be told they will steal 30% of my refund because they are incompetent. What a garbage company!

My site was not set to auto renew and yet GoDaddy took money from my credit card. They told me they refunded it when I spoke to them and that it was Amex’s fault. There was no refund and Amex have never done that kind of thing. I spent over an hour and a half on their chat site and on a call with various people telling me they could help and then saying they couldn’t. They basically stolen from me and are not doing anything about it. There is no one to contact as ‘customer support’ say they can’t issue refunds. The payments email address doesn’t reply and emails only come from a no reply address.

PURCHASE ANYWHERE ELSE!! I WISH I COULD RATE GODADDY LOWER THAN 1! Customer Service is absolutely a joke. Typical large Company mentality - they have millions of customers paying them so there is absolutely NO motivation to treat any one customer well as they have millions more behind them! I looked around at a few possible domains but did not decide to purchase them - only added them to my cart to review and consider later.

My Mother had an account with GoDaddy...Still does but....I personally dropped them years ago for my own domain after serious account access issues. My Mom has 4 domains with them and has been paying them for years. My Mom Passed November 2024 and I am the caretaker of all her affairs including continuing her websites as promised in the will and trust. I have given GoDaddy all the documents to prove who and what I am including death certificates, social security numbers, government issued IDs and they STILL will not allow me access to her account because of the stupid 2 step verification which has my mom's old phone number which we DO NOT HAVE.

Got charged twice within 5 days. Then wanted me to pay an extra $45 to get the site live after having already paid for a year upfront. They will not refund any of the money or get the site up and running.

I had been a loyal customer for years. I closed the business and no longer needed the email service. GoDaddy processed a renewal. It took a month for them to tell me I was not eligible for a prorated refund.

I have been a customer for almost a decade. I'm not tech savvy so I pay people to build my website. I had it set up real nice and it functioned well for several years, but it was expensive. I looked into other companies to do business with, but Godaddy made it impossible to transfer my domain. I called in several times for help but the phone operators were rude and helpless.

Worst company to deal with. Trying to charge me a renewal of $43 per domain. Spent 1 hour 42 minutes trying to get it rectified over the phone. Their customer service is overseas so it is a pain in the butt too. Found out you do not have to renew with them. You can renew with namesilo.com for $8.99. We will never do business with Godaddy again.

We have had nothing but terrible service with GoDaddy. Their people are completely unknowledgeable to the point where they told me that the emails we have received from them over the last 2 years were spam emails. This is emails letting us know when we received a payment and so forth. Every time we receive a payment from customers, Godaddy hold the funds and forces us to upload invoices and bank statements. This feels like a violation of our and our customer's privacy.

The wait time for assistance via telephone is atrocious. The automated systems states a wait time of 3 minutes, at 5:30 am est, however, the actual wait time was over 70 minutes. This has happened on more than one occasion. The previous time I called for assistance, I waited approximately 50 minutes. With such horrible customer service I will be taking my business elsewhere. While this review provides a 1 star rating, this only because the system won't allow anything lower.

Basically an Indian Scam Call center wearing the skin of a legitimate company. They have completely deceptive legal pages made to trick users into believing they are able to get refunds on services for much longer than they actually are available.

Started a website. Just didn’t like the setup. Was told know problem. Would refund my money. They didn’t. From my personal experience with them. Don’t trust Godaddy. I guess I need to get a lawyer involved.

I had an issue logging into my GoDaddy account which was resolved by them sending an email to my primary email. However the very next day they informed me no other email was listed and now I have been locked out of my account for 2 weeks. I have spoken to numerous customer service reps that give me different answers each time. I've requested a supervisor 2x and each time was told no and when I demanded one they said they would call me but never did. I regret using this company. If not for nothing the customer service.

I have owned a domain with GoDaddy for 3 years. I have spent endless hours (hundreds) since buying it. When they set it up, my credit card was charged immediately, but not once have they acknowledge me as the owner, because on their end they are using the wrong phone number for me so I do not get the 2 step verification. Each time we go through the process of providing the credit card bill, my government id with photo and address actually matching the website, and even business card photo - but they still deny me access to customer service. I have been through the legal part 3 times, but they say it's not me. I am beyond frustrated having to continue this process - each time I do, my site is shut down and I lose business.

I spent 6 hours on the phone today trying to resolve an issue with my email. My email was working perfectly fine before, but I needed to update the domain provider information for Google My Business. The person at ** added DNS records, and now my email is completely broken. Ceasar, the supervisor, attempted to help, but because ** didn’t document the DNS records they updated, no one was able to assist me. Throughout the day, whenever I called, each representative said they couldn’t help because there was no record of what DNS changes were made. Ceasar mentioned that ** "copied and pasted" the same DNS records. However, I've had no issues with my email for 8 years, so it's clear that the records were not updated correctly.

GoDaddy forces auto-renewals, charging customers hundreds of dollars for non-existent services! When requesting a refund, they provide endless excuses and outright deny legitimate refund claims. I have been wrongly charged over $1,000, and despite multiple refund requests, they keep rejecting them for different reasons. This is unacceptable business practice! Has anyone else faced similar issues? Let’s hold them accountable!

I've been with GoDaddy for 2 years now. After the first year, they raised their price by almost $100. Don't know if I'll renew cause for the second year in a row, they raised their price again by $100, but offering me nothing more on the website. Y'all are a rip off and definitely bad business. Update: Their response- "Not Approved. Mar 20, 2025. Unfortunately, your review was not approved because it failed to meet our review guidelines. Please check our guidelines and submit again." In other words, when you tell the truth and show how they're ripping you off, they don't approve the review. STAY AWAY FROM GODADDY!!!

I've been a Godaddy customer for a few years buying several goods and services for a number of my domains. Was charged a renewal for a full year on a web domain in November 2024 which I then cancelled the service a month later. They refuse to credit my account or offer any kind of compensation even though I prepaid service through November and we're currently in March. There is no one to speak to in the US since all their customer service is outsourced via virtual assistants outside the country.

I have been with GoDaddy since 2009 because I loved their service. It’s 2025 and they just ripped me off by double-dipping me and they won’t refund any of it! It seems they’ve grown so big, the left hand doesn’t know what the right hand is doing—so they have totally lost my trust, but I’m now stuck with this double-dipping for the next two years! Let me back up and give you context so you can spot the warning signs.

Terrible customer service. They rarely answer, tell lies, and refuse to give any credit or refund for unused products, not even partially. Never using them again or recommending to anyone. Stay away from them.

GoDaddy, basically are thieves, common criminals. I bought my website from them, not lease or rent, bought it paid $800. They collect a yearly fee of $ 22.73 so my domain name works. Oops a missed payment??? Of $22.72, with no notice, The crooks put my domain name up for sale for $1999.00. I already bought the name, these a fraudsters, and scam artist do get played by them. Instead of GO DADDY it should be NOOOO DADDY.

This site is very misleading if you're trying to create a website. I was led to believe that I was creating a free website only to be told four (4) days later that I only purchased a domain although I was able to create and add content and even click a link that stated "Publish". 24 hours later I received an email stating my website will now appear in Google search results; here's the misleading part the website doesn't exist. It only state that the webpage is launching soon. When I called the so call customer support the representative Jake stated I needed to pay $250 for my webpage to appear and the $25 that I previously paid was for the domain only (why would I purchase a domain with no website) IDIOTS.... This is so misleading and dishonest at its best.

We were told that upon renewal we would be saving money. Our yearly price doubled. They give you misinformation, refuse to send a COMPLETE breakdown of what you are now paying comparing to what you will be paying, and just go ahead and charge because "the plan you were on doesn't exist anymore and the prices have increased". How does that justify lying to their customer? I fail to understand their methods. If they were upfront and HONEST from the get go, there wouldn't be any misunderstandings. When I asked our support person why they told us that we would be saving money (and we are not) he stuttered uh, uh, uh and said I sent you an email. We did NOT receive an email with the COMPLETE breakdown until the end of our heated call. We are now searching for a new hosting company. Stay away from this one - unless you get an HONEST person who tells you everything up front. Not the case here.

ZERO stars is what they should receive. DO NOT TRUST GODADDY – THEY ARE CROOKS! If I could give zero stars, I would. GoDaddy is by far the worst company I have ever dealt with. They allowed an ex-employee to call in and have my website completely deleted—without my authorization! Yet, when I try to get help, I am forced to spend a minimum of three hours on the phone just to reach the right department, only to be ignored, hung up on, or given the runaround.

I used to love GoDaddy.com for their great customer service. They have outsourced their customer service and it's showing. I've called in 4 times to resolve an issue, each time with a different resolution that didn't work. I've asked them to have someone set up a time to call me and do a screenshare to show where the issue is, and they refuse. I've spent hours trying to resolve the issue to no resolve. So disappointed to what's happened to this once great company. I'm pulling all of my business, domains, emails, etc., as soon as the subscriptions expire.

I have over 30 domains registered through GoDaddy since 2008. The recent changes in policy regarding AIRO software and website building has left me with the only option of expressing my views to management on this channel. After several phone calls to address cancellations without notice and changes to my website to include a "deletion" without notice is unacceptable! MANAGEMENT! WAKE UP!! Your policy to override and discontinue products without notice will take you down! Basics of customer satisfaction and treatment have been tossed out the digital window! Your decisions have consequences and will affect the company long after you're gone!

After over 45 days they refused to refund me for overcharging me because I didn't complain fast enough so it was considered "out of policy". They admitted fault and then refused to refund what they owed.

If I could, I would put -1000 starts for them. Since I signed the contract with them, I had terrible experience with them. No one responds to your problems!! When you call they keep passing you to another department. STAY AWAY FROM GODADDY for any website, SEO and website design!!!

I've had the worst experience with Godaddy marketing and design. In the beginning they bait you with promises of guaranteed results and discounted rates. Then the services are nonexistent. AJ stop responding to my request for meetings after I had concerns about website. Their marketing never did anything it said it would do. In my opinion there should be a class action lawsuit.

GoDaddy is one of the worst companies I've ever done business with. Slick talk. Shady sales tactics. They do not stand behind their product. Do not support any Apple devices. They'll gladly send you to a third-party where you can pay for help. They force you to use Microsoft which has broken down on me daily since renewing. They also increase prices w/no warning. Called support tonight and the guy answered "Samsung." They suck. Suck bad. Do yourself a favor and search the web, you won't have to look far.

Your service sucks! I have tried to close my accounts multiple times. It is too difficult to do. When I sat on hold for an HOUR I was then given the run around. I greatly dislike GoDaddy and cannot wait till I can be rid of you. Your service agent placed me on hold and then hung up. The instructions she sent also didn't work. TERRIBLE SERVICE.

Long hold times, ON PURPOSE, to avoid service. They know you want to cancel domain renewal, so they make you wait on hold for hours. They keep trying to push auctions to sell the domain but the truth is that nobody wants to buy the domain. They just want to trick you into paying again.

I develop websites now and then and I know what is needed, but they say otherwise.

I have been with GD since 1997 and the hosting is acceptable. The web design services are horrible. This is the senecio. You call for an update, you get someone who is oblivious to understanding directions and writes down 70% of what you said. A few hours later you get an email saying that your request is finished or outside the scope of work for the design team. You go on to the site and nothing's fixed. I stayed this long because of my laziness to find a better company but no more. I am sick and tired of paying for this maltreatment and inefficiency. Fair warning, spend your money elsewhere.

GoDaddy steals from customers via "theft by service." Every time you call into GD you will be upsold, it is commonplace. They won't solve the issue you called about but they will upsell you at every chance. "Oh it's because you need this services or that service"... so after a while you agree to the additional services, in this case it's their "Marketing Services" at $120/mo. However, when it comes time to perform the tasks they have been assigned they quote you 48 hours turnaround time, but it takes 2 weeks before they perform any of these. Better yet when you call back in to ask for a credit or refund they drag you through hours (currently spent 1h 12m on before a first contact answered), then I got passed around to two departments and placed on additional hold for 33m more, before getting an excuse to try and get me to accept a callback...

A pathetic company. Manipulative company. I would never purchase again from GoDaddy and their relationship was Microsoft is pathetic. Do not use them for 365 Microsoft. They will rip you off. That is my experience. It's horrible and as soon as you bring it up to them they will not answer your calls for any other questions. Why is that? One would say that's because they don't know what to say because they are extremely manipulating just like Microsoft. What a great pair of associates. Who has Microsoft and GoDaddy are no good. Don't trust either one.

I had an awful experience with GoDaddy.com. I paid $62.56 for hosting + $12 for GoDaddy AIRO, which never worked. My website was constantly slow or completely unresponsive, making it impossible to run my business. Despite multiple issues and severe inconvenience, GoDaddy refused to refund me, even though I couldn’t use their service as promised. Instead of helping, they ignored my concerns and left me with a non-functional service and wasted money. This has slowed down my business, caused unnecessary stress, and created serious disruptions. Their customer service is unhelpful, and they take no responsibility for their unreliable hosting. I highly DO NOT recommend GoDaddy to anyone serious about their business. This feels like a scam, and I strongly advise others to look elsewhere for reliable hosting.

I already knew GoDaddy's reputation wasn't great, but after spending over five days trying to update the nameservers on a domain, I’ve had enough. I was passed around to four different chat technicians, none of whom were able to offer any meaningful help. Their only solution was 'wait 24 hours, and it will work'—which of course, didn’t solve anything. The customer support is nonexistent, and the support team seems completely ineffective. Any other host would have fixed this issue in 2 minutes on chat. I highly recommend staying away from GoDaddy.

Godaddy.com is absolute a nightmare. Stay away from this company. Customer service is rude, billing is dishonest and frankly they don't care about anything. They are so big they automate and change settings in the system to create new problems they can charge for.

I had an absolutely frustrating experience with GoDaddy. My website launched incomplete, with critical features like donation processing not even working—pretty embarrassing when you’re trying to get a project off the ground. The design process was a mess; you can never chat with the same designer twice, so there’s zero consistency or accountability. Every time I called for support, it seemed like the calls were routed overseas, and the communication gap just made things worse. Honestly, it felt like they didn’t care about getting it right. I’d steer clear if you want a reliable site and decent customer service. Over $6000 paid for design and marketing to a very poor preforming operation. Avoid GoDaddy professional design at all cost.

I have been using GoDaddy for five years to host our community website. In the beginning, customer service was great, but they have now made it impossible to communicate with a human. Your are sent in an infinite loop of non-responsive chatting that rivals the communications/cable industry. All replies are clearly stock responses and there is no way around it. Additionally, if you use their GoDaddy Payment feature, the fees increase constantly. They started out promising competitive rates, but that quickly changed. We are a small non-profit, so who cares, right? I suppose large entities get a better rate, but they definitely pulled a bait & switch when they offered lower fees than PayPal and then quickly surpassed them. Back to PayPal exclusively for us!

I had an absolutely terrible experience with GoDaddy. I accidentally paid for a couple of domains that were set to autopay, but realized I no longer needed them. I reached out to GoDaddy, and they agreed to issue a refund, even sending me an email confirming that it was on its way. However, when I checked my account later, I was shocked to find that they had charged me the same amount again and canceled the domains. Essentially, I ended up paying double to GoDaddy without actually purchasing anything. How is that even possible?

As a Colorado small business owner, I've used GoDaddy for web hosting and domain services since 2016. However, within the past year, I've encountered a significant issue with their web hosting service. Multiple new clients contacted me, stating they had submitted quote requests via a form on my website, which I never received. After contacting GoDaddy's tech support, they performed several tests but could find no apparent issues, assuring me everything was functioning correctly on their end. Unfortunately, the problem persisted. Clients continued to report submitting requests I never received, forcing them to follow up by phone.

Unclear terms. I read the refund terms and thought it said that I could return a new domain purchase within 5 days. I purchased a domain but then had a decision change the next morning. I called 12hrs after the purchase and their customer service refused to give me a return/refund. They have lost a customer and I won't be buying from them again.

I set up an account and website through Godaddy. I completed a purchase for a website, domain name, and email through go daddy website using Klarna to checkout. Whether Klarna or go daddy is at fault, I’m not sure, but Klarna has the funds on hold and go daddy claims there is no order and I don’t have the product. Neither entity will do anything about it. I just want my order canceled now. However, I have to wait 10 days for the hold to fall off and then go through a competitor and spend a lot of time building my website again. Wasn’t allowed to talk to supervisor at go daddy.

I was auto billed for 5 years of hosting that I wasn't using. I couldn't get a refund even when a “customer service representative” said it was due. Outsourced phone reps can’t actually fix problems. Wait time is over 1 month.

I have been a subscriber for years and spent thousands of dollars on several products and domains. In April 2024 they charged me over a thousand dollars in "marketing products" and I didn't notice it until it was too late to cancel, a couple of months later. I had no choice, morning could be done. I would get several emails a month from GoDaddy.com and sometimes I read a line and move on, so I did and somehow I missed my main domain renewal in December 2024 with holidays. When I wanted to renew, I was told that another "GoDaddy customer" bought my domain and wants $395 to give it back... 🤔

Godaddy without notice increased my package price 50%. I called and they will not adjust my cost so I am taking my website elsewhere. Funny thing is when trying to leave a Google review their business profile can't be found to be able to do that.

If I could leave a zero I would. They take your money, make all kinds of promises and leave you out to dry. RUN. We spent thousands over several years for absolutely nothing. Our website sat in a deadzone while we thought they were doing as promised.

Godaddy is the absolute worst. We buy thousands of dollars worth of products monthly and have thousands of issues almost daily with email setting up correctly. Nobody over there knows how to fix anything, It is comical at how basic the support people are. Just the absolute worst!!!! Hours upon hours of phone calls with no help at all. Stay away! Go to Namecheap.

Just FYI. Godaddy sells sites to scammers. They sold the healthydiet.net to some scammers who took $40 out of my bank account. I have no idea. How they got my card number. But you would think they're not gonna sell sites to scammers. Obviously they do not check the credentials or anything about the people that buy the websites.

They are the worst company I've ever dealt with! They say you have full control over your website but that's FALSE!!! THEY ERASED ALL MY BUSINESS PICTURES AS WELL AS MY WHOLE WEBSITE because of late payments which I never received a call for payments that could've been be paid!! I wouldn't recommend ANY BUSINESS OWNERS OR ANYONE ELSE to do business with Godaddy.👎

Godaddy is unable to help once their email account has been compromised. For more than 2 hours I have endured 5 chat sessions and 3 phone calls with NO ONE that knows how to do this. We have changed the password but since they still do not know how to log out all sessions, the bad actor still has access to our email. I have been working in the IT field for 45 years and have seldom seen worst customer support. The Godaddy website is so convoluted that not even their support representatives know how to use it.

I purchased a Domain from Godaddy and had a nightmare dealing with them my Customer # is. I purchased my domain and after purchasing still did not receive it two days later. I have been on the phone with Godaddy's technical support four times and have wasted hours on this. They said that they would need to cancel the first order and refund me and that I would need to repurchase the domain for them to get it working. I did that and still have not received the domain. Called back for the third time and they are telling me that they need to cancel the second order now and have me repurchase it again! I have wasted soo much time on this just to try and get what I paid for. I would say to steer clear of Godaddy and purchase your domain elsewhere. It is not worth the stress working with Godaddy. Terrible company with useless tech support. I requested a refund for everything I purchased and will try my luck elsewhere.

Extremely Disappointed with GoDaddy’s Website Design Service. I purchased GoDaddy’s most expensive eCommerce website design package in 2023, expecting a professional and seamless experience. Unfortunately, the journey has been nothing but frustrating and disappointing. The website, which was supposed to be built by professionals, took an entire year to complete—It wasn’t finished until 2024. Even then, I was pressured to make it live before it was properly done. The representative assured me they would fix the issues, but they failed to explain that the request would be transferred to a different department outside the country. Instead of direct assistance, I had to submit one support ticket at a time, making it an incredibly slow and inefficient process.

Impossible to cancel. Have spoken multiple times online to customer service with no help. They requested a copy of owner's driver's license which we sent. Now they want a picture of the owner holding the license. We cancelled the credit card which auto charged each time so we could stop this. Terrible - do not use Godaddy.

I was a consistent customer from 2018-2022 until GoDaddy Payments stopped processing my credit card transactions, due to being a Hemp business. Ended the relationship, went to Hostinger. GoDaddy's recovery rep reached out, offered a discount to come back, so I did. Had to update My card on file in order to get that discount. Done. Over the years I've been with GoDaddy, I've always let my services renew Yearly. The last transaction a rep renewed my account for 3 years at over $755 in June 2024.

I fell for a gimmick that GoDaddy would deliver my new website within 6 weeks. I provided all the spelt-out information and pretty much an overview of all the expected pages and links associated with the information I provided. In my opinion, all that was left was to put it together like a LEGO. They can't even get the most important functionality of the navigation links.

Go Daddy is absolutely terrible! Please don't purchase Microsoft products through them. They have no customer service and actually upsell you when you're seeking assistance. One rep told me today that I would need to purchase a $500 product in order for them to unsuspend a random block on outgoing business emails. When I pressed him on the issue, he backed off quickly. My business has had no outgoing emails for 3 days with no help from GoDaddy! I can't work with Microsoft directly because I purchased through GoDaddy. I would skip Microsoft Outlook as well. I'm moving to Zoho and they look like a great company. I called their customer service today to test it out and someone answered and was friendly and local!

Customer service is handled out of country and it is PAINFUL to get anything but the canned answer. Their technical support team refuses to acknowledge broken GoDaddy.com links, and asking for a supervisor turns the rep into a chatterbox of nonsense. I'm going on 2 hours of customer "service". What a joke!!

I've been put on hold and hung up on twice after holding for over 20 minutes. I'm now currently holding again and am over 39 minutes and counting. All I need help with is getting an employee logged back into their email. The service support at GoDaddy is absolutely abysmal. We've been GoDaddy clients for 15 years and service levels have gotten so poor that we feel forced to seek an alternative.

We engaged GoDaddy Web Design to put together a better web page for our company. I don't think I have ever been more dissapointed and put-out with a contracted service. They advertise world class web design experts, but the product was grossly deficient with overlapping images, wrongly-sized images, significant grammatical errors, mis-spellings, and so forth. Moreover, we did much of the work ourselves in house to feed them text and content we desired. That is, we spent more time ourselves in policing the careless work - and if we put this time into the web page, we would not have needed to outsource. Customer support is a joke and our "customer experience agent" a Zachary **, refused a refund and attempted to force feed a deficient product down our throats - whether we liked it or not. We removed all products and services from GoDaddy and instructed our subsidiaries to do the same.

I was told I needed to purchase a SECOND web design WordPress, which I did ($779.40), last April. I never needed or used it. I have asked for a refund in writing and by phone - only to hear, "Oh yes, you're right, we'll 'escalate' this matter, and you'll get your refund."...Never happened. :(

BUYER BEWARE! This is my first review that I've ever publicly given. But I cannot let them get away with what they are doing. I purchased a ".band" domain in 2022 for $19.99 and the Ultimate Domain Protection for an additional $14.99. I set up all my domains on automatic payment. Shame on me for not paying attention! In 2023, I was charged $33.99 for domain renewal, and $29.99 for Ultimate Domain Protection - Renewal. In 2024, I was charged $39.99 for domain renewal, and $32.99 for Ultimate Domain Protection - Renewal. Now in 2025, I was charged $43.99 for domain renewal, and $32.99 for Ultimate Domain Protection - Renewal.

Worst experience ever. Support seems lost and don't know how to diagnose issues. Email should have been established in minutes. However it took from minutes to 24 hrs to never. Support seemed lost and did not know what to do

GoDaddy, 5 years ago used to be really good. Now I am in the process of moving ALL of my services away from GoDaddy and adding a surcharge to any of my clients that use GoDaddy. Support is rude and doesn't listen. They asked numerous times for me to send a screenshot of my issue over the phone and I explained that I need an email to send it to. They insisted I can do it over the telephone. I explained that I cannot send an image with my voice. Their hosting is not allowing me to directly access files in the URL bar. I changed ALL permissions to full access in the file browser and FTP. If you have a WordPress site and want to upload a custom PHP file.

I have had websites hosted by GoDaddy for 10 years. Overall, I had a high opinion of their services. But, then one of their reps told me if I had their team design a Wordpress site for me, it would get up to 90% more natural traffic. They said that excellent SEO was included with my payment of over $2,000. When the site was nearly done, I was informed about Beaver Builder, which they said is the editing program I would need to use. I was concerned about this, but the rep said I would be provided with thorough training on it. All I ever got was links to some videos. Most of the information I need is not in these links.

They had a good product but it has become sales driven to the extreme. Impossible to even talk to anyone there without being constantly sold something you don't want. All of the products are so encumbered with selling Godaddy junk, it is impossible to naviagate the system anymore. Impossibly bad service that is all just selling. Failure of American business. We are not the data. We are customers.

I rarely write reviews online but felt it necessary to let others know what they're getting into with this company. I have been with them for several years but have not once called for service that I didn't get a salesperson trying to sell me something else. Just happened again and I felt compelled to let everyone know...if you can find another company, please, please, please stay away from this one! GoDaddy is nothing but a sales force with computer knowledge looking to make the next buck.

This Godaddy.com company is the worst of the worst. They took out money from my account for services that I had not authorized and when I told them I only wanted to retain my email service with them, they deleted the old account plus the email with all my important work related email messages then they claimed that they could not retrieve these messages for my lower charge email services. For them it is just about money and they don't care about their customers. They messed me up big time because these messages were very important and related to my company but now I can never get them back. I will never forgive Godaddy for messing me up like this and I cancelled all my subscriptions with them and will spread the word so others do not get scammed by this horrible fake tech company.

Tried getting assistance with my renewal. I needed to be sure they had the right PayPal account, there was no information anywhere. I called and an hour and a half later, after being told it would be seventeen minutes, I still had no one. Lots of bots available. Bots that cannot actually assist you. I just cancelled all my stuff.

Cancelled 2 of my websites due to user unfriendly. Always paid up. They refused to transfer my 2 urls until I paid over a hundred plus dollars. This is clearly extortion and will file formal charges with Attorney General for prosecution. They are thieves.

Very poorly run (virtual number) Conversations. Deluxe application bought from them, I had to buy it through the Google play store and they have been double billing me for months through both the Play store and internally. When I complained they cancelled my number and made me start over and only offered store credit for another product or service. A bunch of idiots and a poorly operating system overall. They got mad at me in billing when I questioned and them and did not offer a fix other than cancellation.

Godaddy Sucks. Domains automatically renew for 2 years, and can only be changed to one year by intervening in the process. And if you try calling the day after they renewed multiple domains for two years they refuse to change domains to one year.

GoDaddy.com has hosted my domains since 2005 and until about a year ago, everything seemed to work OK. HOWEVER, in attempting to change one of my secondary domains to become my primary domain, my email has not worked correctly since. I stopped receiving emails completely for a while and then after multiple calls to their "support" to correct the issues, I only receive a trickle of emails. They say "EVERYTHING IS SET UP CORRECTLY", but this is absolutely not the case and after two escalated tickets, it is still not working.

Buyer beware. Godaddy is hiding billing that users may not see but pay for over and over. For example... There were multiple email accounts that were never requested by us, nor that we ever used. These accounts start out as a "free service" that Godaddy gives you, but then when they expire, they bill you. You may not even notice, because in Godaddy's billing dashboard, the bills are only listed by Order #. Unless you take the time to click on each one, you will be charged. DIRTY!

If I could give zero or negative stars I would! My website has been down for over a year. I have tried their phone customer service, the chat customer service and live customer service. Each time I had to wait on hold for over 4 hours. Each time they said they fixed it and each time I needed to wait 24 hours for it to "Refresh". It never worked. Then when I tried to ask for a refund, as they have not had my website up in over a year, they said they would not and could not. Basically, too bad so sad customer. Go Daddy is the WORST hosting, email and web security out there!! I HIGHLY suggest finding another provider that actually gives a damn about their customers and can at the very least troubleshoot issues on their own platform.

This is the worst company to work with. I have now been on the phone with 4 separate people to make my email purchase work and every time they try to upsell me on something that I was originally led to believe I already had. I would never recommend this company to anyone.

Rate increases without pre-approval; takes way too long to get to an actual person in customer service; you can’t understand the customer service agent; design limitations regarding website. A very bad experience all around!

Don't waste your money and time with Go Daddy. I have used them for several years and since they have been hurting for business the last couple of years customer calls take about 45 min or longer to get answered due to lack of employees and they increase prices all the time with no warning. They keep your card online even though you choose the option not to which many companies get hacked for their data so it's not safe. They send emails 30 days in advance before a product is due for payment with bold red warning saying, "Today you may lose your product if not paid today," even though it's not due for 30 days. They have become very unethical since they are hurting for business and there is very limited customer support.

My wife and I purchased a business and had to work with GoDaddy to transfer the website from the previous owners to us. Upon setting up an account with GoDaddy we were told the website was very outdated and should be rebuilt, we were quoted around $2,500 to complete the project. Later while on the phone with the old owner and GoDaddy so we could transfer everything over, we were told the website was fine and it would only cost $1,100 to migrate everything over and host the website for five years. We chose this option. I was told everything was set and it would take several days.

I have three LLC's registered in the state of Georgia and had five .coms registered with GoDaddy. When I called and tried to switch from one year subscription from two I was told I could not. I tried online prior to calling. Trying to resolve this took three phone calls and was told I would have to call back on day before each renewal renewed to change from one tear to two year.. Instead I cancelled all subscriptions with Godaddy registering elsewhere. I horrible company, with horrible customer service, not worthy of my business.

I have been a GoDaddy customer for over 20 years. This company used to be good until recently when the new CEO took over. I had a merchant account with a smart terminal through Go Daddy and was having issues with the terminal. Contacted technical support and all they told me is this has to be escalated to a department and you will hear something back from them via email. It was over a week And still have not heard anything. Reached out several times with no answers. Ended up filing a complaint with the Better Business Bureau, then I get a reply back from them, which says you have been locked out of your account and will need to find a different provider. This is a very unethical And illegal company. Stay away from this company unless you want to spend thousands of dollars in attorney fees to fight an anti-American company.

First of all my email was hacked. It cost a ton of money to buy the extra security. Now my Google website has been replaced with a website builder. Their advertising for free trial website knocked my website off 4 times. Only a few of the techs can fix it. Now my email is not showing up except for a few minutes after they check on it. They were hosting my website. They say they are not now. Where I should be able to preview my website from GoDaddy goes to a website builder. I need my emails. I depend on promptness for deals. Their techs have been very unhelpful telling me I need to contact Google. My website and email were hosted there for about 10 years. Now they’ve messed it up and can’t fix it so far. I’m going to call tomorrow. That’s usually better than messaging. Looks like I’m going to have to host my website somewhere else. Meanwhile I can’t get emails.

Extremely poor guidance in establishing a website, and inexistence of appropriate processes/alternatives. A step by step guidance may be useful to new customers who were attracted to GoDaddy because of good reviews.

I got a notice from GoDaddy that my domain registration needed to be renewed. I will be retiring in a few years so I chose to renew for 5 years ($110). When I went to pay using Paypal a charge went through for $199 (9 years). Tried to go back and select 5 years, but GoDaddy site kept charging me for 9 years. I called GoDaddy but they said either go with it or cancel domain name and bid on it. Very dishonest and unethical.

Is “Go Daddy” selling domain names to “Huge Domains” (or other sites) only to have Huge Domains raise the price by 800% once Go Daddy’s AI informs Huge Domains of a person’s internet in the .com or the .org domains? Has Go Daddy ever been known to change/tweak the name of a domain that was searched for (and committed to) in any of the steps to secure said domain only to get to the checkout to see that the domain (that a person tripled checked) has been slightly changed? Has Go Daddy ever been known to change said information and reroute domain interest to an unknown partner like Huge Domains only to have a previously non-existent owner of said domain own the domain a person was looking for?

I was contacted by Chris at GoDaddy. He was very professional and kind. He said he would go back through the recorded calls to find the call where I was told I would get a refund. Chris called me back the same day and let me know he was submitting the refund as originally requested. I greatly appreciate Chris and his prompt responses. That being said. I had to fight and make a lot of noise to get this taken care of as was originally promised. I am still leaving GoDaddy, but there is at least one person there that has done right. Thank you, Chris. I am patiently waiting for the refund.

DO NOT USE GODADDY, THIS COMPANY LIES!!!! Been with godaddy for 10 years. I've watched their customer service go downhill ever since they started sending customer service calls out of the country. Now, representatives make promises they don't keep. Moving all of my sites away from them and going to Ionos.

I've been using GoDaddy for my business's email and storage needs for a while now, and I have to say, I'm highly disappointed. As a company that relies on data protection, I expected much more from a provider of their stature. Firstly, their email service has proven to be unreliable. I've experienced frequent downtime and delays in email delivery, which is unacceptable for any business. Communication is key, and when important messages don't go through on time, it can lead to lost opportunities and frustrated clients.

If you want a crappy template builder, with horrible options and layouts - please go ahead. If you want anything included, you have to pay more. Want an app to respond to form fill requests, $8 a month, no way to send it to your own email. Want an SSL cert, pay for it, this is the worst business model that shows corporate greed at its worst. I wish I never set up my website with them. Want to accept payments, pay for that too.

This is so sad. I have been using GoDaddy forever and at one time you actually got great tech support locally here in the US. It was reasonably priced, and set up for web-developers and designers to work with their tech staff. Now you get shipped overseas like any other crappy customer service big chain. In 2024, this definitely not where it's at. These guys have sold out and what you get isn't what it was. There are better options out there, and that's where I will be going. At this point in time GoDaddy has gone corporate greedy.

Contacted for a $375 refund on the fifth day since my transaction, yet the team still refused to process the refund, stating that "more than 120 hours had passed". My invoice does not indicate the specific transaction time. As a customer, how am I supposed to know the exact deadline if the time is not even listed on the invoice? I have yet to see any confirmation of this specific time anywhere. I called during business hours, and it is still business hours as I send this message. Therefore, I believe this refund should be honored. Moreover, I did not expect such a misleading Refund Policy from a company like GoDaddy (be careful with small fine print).

They did not properly protect my domain name and would not help me although I provide all of the info requested. Someone took my page and is now harming my business irreparably... Godaddy will do nothing to help.

I have been a GoDaddy customer since 1998. I have a total of 22 domains and 8 website and 23 emails from them. When I first became a customer I really liked the product and their customer service was great! Now everything it stood for in the past has completely changed. You can barely understand what the customer service representative is saying. They overtalk you while you are speaking. You stay on hold for at least 1 hr. And that's not an exaggeration. Email support sucks. I purchased 3 bundles when they were running a special earlier this year.

If I could give a minus 10, I would. This company is the WORST to work with. I had nothing but issues with them regarding their billing and refund policy. They hosted my domain and I purchased several other add ons that never worked correctly. I am contacting my attorney over them. I am a new company and out of the starting gate, their terrible products tarnished my reputation in my local community. So embarrassing. Do NOT use this service. Find someone else! The best part, no refund. They didn't even care about everything I had gone wrong.

I am trying to get a refund for my brother's account because he passed away. The charges were charged after he died and I tried to explain why the account should be fully refunded. The Representative called back a month later to say the "committee" would only give a partial refund. I'm not sure who the insensitive and morally corrupt person was, but giving a partial refund after understanding the circumstances is horrible. It took 30 minutes on hold the first time and I was routed outside the country to a person where the connection was terrible and I could not understand the representative. Perhaps all companies these days are all about the bottom line but I would try to find another business. This company is cold.

I am posting this complaint to express my deep dissatisfaction with GoDaddy's handling of my recent request for a refund on Microsoft 365 and email backup services purchased on September 3, 2024. As a startup managing limited resources, this situation has caused significant financial strain and wasted valuable time. Despite contacting GoDaddy multiple times to resolve issues that arose with the software, I received no adequate support. After my IT team encountered compatibility problems, I reached out to GoDaddy representatives on September 13. I was promised follow-up support, but none was provided. On September 18, after a lengthy discussion with multiple reps, I was assured by Adrian that a refund would be processed. I completed a refund request as instructed, with Adrian verifying the products eligible for a refund.

First, GoDaddy doesn't offer any tech support. They say they are unable to make any changes on our accounts and "Only you can make the changes you need". But they add GoDaddy Payments to our accounts without asking us or even telling us this product has been added. Their support articles haven't been updated but they updated their processes and their customer-facing web interface so the support articles no longer offer us any help because they are entirely outdated (inaccurate product names, screenshots that don't show what we actually see, etc).

I wish I could give GoDaddy zero stars! I bought a domain name and set up an email account using my domain name. GoDaddy doesn't have its own mail server. It uses Outlook. When someone sends me an email, they get a message that my email is under construction! Despite multiple calls over 2 weeks, no working email! I had two customers call me to say they tried to email me. This is costing me business! I highly recommend using a different provider for email!

GoDaddy is a RIP-OFF. Use GoDaddy if you want to lose a lot of money. They charge you top dollars for transactions and hold your money for a long time then come up with excuses to not transfer your own money. No customer service exists from consumers. When you call them, they keep transferring you to different departments to make you tired and hang up.

Do not go with this company. Their tech support is useless. They waste your time, lie to you, they take away features and don't compensate you. I spent almost an hour, dealing with useless Chat support and an useless manager Amin, who isn't familiar with their product just like his staff... Stay away.