Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
GoDaddy is a web host and domain provider that offers multiple website plans and features. One of the largest domain-hosting companies, GoDaddy also provides multiple add-on services and 24/7 customer support.
Pros & Cons
- One of the largest domain hosts
- Plans for Linux and Windows
- 24/7 phone support
- Extra cost for backup
- Limited live chat help
GoDaddy is a web host and domain registrar. It offers affordable introductory rates and some free features in the first year. Many of its features come with extra costs that can add up quickly.
ConsumerAffairs has collected 1,113 reviews and 1,173 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,346,800 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 2, 2023
I've been using them for several websites for many years. Today, I tried to update one of them and was unable to do so, using any browser. Tech told me that I needed to switch over to a new website builder, but I still have a year left on the current one. He told me that they do not support the older website builder and must switch to the new one and rebuild the site from scratch. If they are the ones upgrading the website builder, why don't they migrate the existing site to the new version; why do I have t rebuild it from scratch? And, until I switch over and rebuild, I can't make changes to the existing one? Somewhat like holding a gun to your head, isn't it?
Reviewed May 31, 2023
After being a LONG-time customer of Godaddy, and spending hundreds annually on domain renewals alone, I just realized that THREE of the domains that, at a glance, I thought I had purchased over the past year were not what I thought I was buying. I was charged $49.99 for each domain, and in the tiny print (that I just now caught for the first time on the receipt), that was for "Domain Broker Services". Naturally, each time I never heard from, or worked with a broker. The sham product I purchased was basically invisible in my online account. And after a number of days, "negotiations were closed" on each account... And they just kept my money. Pretty sneaky and a total rip off... Buyer beware!
Reviewed May 31, 2023
What made my experience great was the representative name Kena. She even repeated everything twice to help me get it straight in my mind. I called her bright and early and she was alert and ready to take my call. I was concerned about a large charge on my account, she was able to explain to me what it was and then she was very helpful doing an account review with me. I've been with Go Daddy since 2018 and I stay with Go Daddy because of the excellent customer service.
Reviewed May 24, 2023
I got a call stating that some transaction was invalid. When I started with questions who is calling including name and position, the agent just locked my account and hang up. Very disappointed about how Godaddy acting like that.
Reviewed May 15, 2023
Did not get emails that my service was being interrupted. Godaddy.com messages seem to go to my spam folder so I did not see that they sent messages. No phone call to let me know my account was in trouble then I call only to find out they wanted a 1000$ to buy my domain. Smh. I had been a customer for 2 years going on 3 and customer service sucks. Asked for higher management and it was no better.
Reviewed May 11, 2023
I signed up, paid for domain and also paid for products to be added. It’s weeks. Am still waiting. They hang the phones. You could never find the right department. I had someone assigned to me. Well she never answers anymore. Been waiting a call for the last 3 days, are they working because I work to pay and sometimes.
Reviewed May 3, 2023
I have them hosting my website however working with Gmass, they make it very difficult... setting up my subdomain and CNAME is almost impossible... They want you to use their mass email marketing however after looking at what they had to offer, it would not compare as far as deliverability.
Reviewed April 21, 2023
I set up an account on March 4, 2021. I used an email address that was supposed to be dedicated to this website. I charged it to my debit card ending in ABCD. I have the email with a link to the receipt. Fast forward 2 years later, and I have completely forgotten about the website, hardly checked the email, and the debit card I used had been replaced twice over since the original transaction. At NO point did I communicate with GoDaddy and give them my updated debit card number ending in WXYZ. Imagine my surprise when I see a charge on March 10, 2023 for 60.32!
I call them, tell the situation, tell them I want the service canceled and I want a refund. Because I could not give them the last 4 of the card it had originally been charged with, they basically said they couldn’t help me. I was able to do more research and called my bank today. I asked if she could see the last 4 of the card the original transaction. It was ABCD. Funny thing, though, when I pull up the link for the receipt for the original transaction, the card is now ending in WXYZ. Impossible as this card did not exist at that point in time. I’ve disputed the charge, and am now trying to figure out my next steps. Bottom line, no scruples and not above committing bank fraud to get money.
Reviewed April 14, 2023
Following an entire year of hard work, I went to turn in a large literary project, only to realize that my domain name had been stolen from within Godaddy by another customer whose email is linked to a scam website. I've spoken with three customer service agents who can do nothing but try to cheer me up, and then refer me to the mysterious "Account Recovery Team," which I'm beginning to doubt even exists. (General customer service is lovely by the way, but absolutely powerless.)
Three weeks into this fight, my marketing plan is trashed and my work samples are gone. My project is also late at this point. Of course, I've been encouraged to "hire a broker" from, you guessed it - Godaddy themselves - to try and purchase my OWN DOMAIN back for a low price of $69.99 plus 20% commission, in addition to the purchase price they "negotiate." But that'll be one, cold day...
The final kick in the teeth is the fact that the domain is still "parked" at Godaddy, but the "account recovery team" does nothing but send the same form response email to me EVERY TIME I give them additional documentation. NO human contact. NO explanation. Upon further investigation, I see that this has happened to NUMEROUS other customers--Godaddy is happy to help when domains are transferred out, but not when they're directly benefiting financially. BEWARE: Godaddy supports online mob behavior, they're doing their part to put small businesses out of business, and I'll never buy from them again.
Reviewed April 10, 2023
I built a website on GoDaddy and bought a domain from GoDaddy for my business, and start to take payments for my sales from customers, but GoDaddy doesn't allow me to deposit the fund of our sales collected through GoDaddy. Sasha from GoDaddy payment team emailed me and told me they will illegally possess the fund of my sales due to some risk factors, I replied to Sasha and asked her to explain what those risk factors are of releasing the funds to me, we are a legally registered LLC in Florida who paid our tax every year, she didn't reply to me so far.
I called the GoDaddy customer service number, Patrick and Susie from the customer service team answered my call after I was held on the line for 1 hour, she told me she doesn't know what those risk factors are when I asked about the risk factors in Sasha's email, we asked Susie who is the right person we should talk to and will help us with this issue, she said NOBODY, she couldn't help in any ways. It is such a shock to know that GoDaddy illegally possesses our fund for no legitimate reasons and their customer service is horrible and don't help solve any problems. I will keep posting the updates publicly on how this incident goes and how they respond to me. Sharing my experience to let more people know how GoDaddy explain why they illegally possess the fund from sales for no reason.
Reviewed April 8, 2023
Have the whole thing recorded. Horrible customer service. Called to have product(s) canceled. They canceled it immediately but did not want to give me a refund, even though my product did not expire until 10/2025 and 1/2024, and two other Customer service reps told me I would receive a refund. After arguing with Service rep Clint, it was decided I would have to wait 72 hours for my refund, and yet they are not willing to give me my total refund. I can't understand how badly people treat each other. Jesus loves us all, yet people hearts a waxed so cold.
Reviewed March 21, 2023
Maybe the worst company I've ever had to deal with. Their products don't work then they charge you to fix them and their customer service is completely useless. I wouldn't recommend GoDaddy to my worst enemy.
Reviewed March 20, 2023
I was on hold over 30 minutes on a simple question I needed answered. When a person answered after giving him all the info he said he would need to transfer me and the wait time was another 40 minutes. I told him I already waited 30 could he please get someone sooner. I was on hold another 10 minutes then he came back on and said he had someone to transfer me to. I was then oh hold again and as of now its been an hour and 45 minutes on hold and I still dont have anyone to answer my simple question. Obviously customer support is not a priority with Godaddy anymore. I have been with them for many years but will look for a better alternative.
Reviewed March 16, 2023
For the last 2-3 years, GoDaddy customer support has been increasingly harder to reach. I have (personally) been a customer of theirs since 2003, before that with previous businesses. Their core morals have seemed to fly out the window, with no hope of returning. The fact that it takes over an hours any time of day to reach ANY of their Customer Support Team, meaning Tech Support, Sales, Etc, is absolutely unacceptable. When the representative (90% of the time) gets on the line or chat, there is such a language barrier (or could be lack of sense), that there is no way any issue I might have will be resolved.
In the past month, I have spent a total of 9 hours on the phone with GoDaddy, and at least 5 hours on chat. On the phone, there was an actual dialog with a real person for at most an hour total, chat (which seems to be a little better as far as wait times go) at most an hour, which that time was spent waiting for them to "review or research". Only one time during those 4 phone calls and 2 chats, did I actually get a resolve, which were for trivial issues to be honest. Nothing that you would have to dig deep into your "Knowledgebase" for.
For ANY and ALL future (and previous) Domains, Hosting, Website Designs, ETC, I will be using another company, and have already started the process thus far. Let's hope I am able to not only save money for my extremely small business and Ranch, but also continue with Great Customer Support and Service, that I once had with GoDaddy. I wish them the best, Kind Of...
Reviewed March 15, 2023
I've been waiting on the phone, and via online Chat, for over an hour. I tried earlier today but had to break away. I suspect that the long wait is due to a greatly degraded customer service experience while GoDaddy prices have been raised much higher. This is a very bad combination. Like so many corporations today, their solution has been to create a happy voiced AI Assistant that forces people to ask fewer questions into narrowing cattle stalls or chutes. That is what the new corporate "golden brick road" to higher profitability and stock value feels like, and amounts to. The top of the corporate pyramid wants to distance themselves from any direct personal interactions with the base who must spend their meager earnings on their products or services while being expected to feel grateful for the privilege.
When I signed up with GoDaddy many years ago, I was told email came with the domain - free. That was taken away but was changed to something we were told would be much more secure and better. We were then forced to move to Microsoft 365 for a charge, of course. A year later, email stopped working without an explanation other than receiving error notices asking for passwords. After checking further, I was informed I must pay $368.28 to get it working again! The bill showed a list of 11 items. Each only stated: "1 Email Essentials Basic - Renewal - 1 year at $33.48." No other detail was given as to what email address it applied to so there was no way to determine whether it was correct, needed, an error, etc. A gun was to my head so I had to pay the total.
I then spent almost two hours on the phone, first to get past their fake humanoid AI Assistant and waiting on hold for over an hour before speaking with a live person in the Philippines. He dug deeper to discover that I was charged six times for emails that I was not using. These were set up by a GoDaddy tech previously. I would not have learned this had I not pushed for that information. I wonder how many others did not find out. I do not begrudge the techs in countries like the Philippines. They do their best. They are hired because they need less to survive so will work for less resulting in higher profits for corporate. This is a race to exploit the less fortunate in order to raise the bar of earnings for the most wealthy. This has become the American way - creating a greater distance between the poor and regular workers and the very wealthy who require constant feeding of riches.
I am not surprised to see at ConsumerAffairs that the majority of GoDaddy complaints now appear to be rated at 1 Star. I will soon be one of them. And, to add more pain, I am told that I must now pay almost $600 per year for website security! I feel the pain and now know, GoDaddy is the wrong place to be. I have clients who receive much more as part of their hosting package elsewhere. Unfortunately, those will likely change as well as greed becomes the greased rail to increase wealth of the newly revised American Dream.
Reviewed March 8, 2023
GoDaddy has been my host since 2012. I upgraded my site and shopping cart to WC June 2022. System had hiccups initially but Joshua ** (manager) and VP (Clayton **) assisted in resolving issues and system worked great afterwards up until last month. As of 3/1, customers have not been able to make online purchases. I have called and opened tickets and was promised to have checkout issue resolved in 1-2 days. Here we are a week later and now I am told that I have to fix myself because the issue was caused by me because I never setup the shipping correctly??? How is that possible - my orders, including shipping has been working fine up until February. The manager was rude to say the least and said that he can send me Tutorials to read and figure out how to fix myself. I am paying for a service and this is what I get. This is just HORRIBLE customer service. I will NOT renew with GoDaddy. I want my system fixed!!!
Reviewed March 3, 2023
Still waiting for a contact from the Office of CEO but I’m guessing that’s not going to happen any time soon considering the previous experiences of lying (ie GoDaddy and Bask are two different companies that cannot communicate), incompetence (ie went from front line to so called supervisors only to discover that GoDaddy set my Microsoft Office up in a confusing and inefficient manner), arrogance (ie Most GoDaddy support will manipulate words or dismiss items from a chat in order to steer the conversation in a manner that will either allow them an easy out or deflect the problem back to the customer), not following up (ie Promises from representatives [note the use of plurality] such as yourself who promise return a call or fix a problem only to go silent), disrespect (ie read the aforementioned items as well as the attempts by a majority of representatives attempting to goad a negative response from customers by dismissing a complaint, transferring to a departments that have nothing to do with the issue at hand, and constant requests to repeat the same items).
The unprofessionalism GoDaddy exemplified is remarkable. I realize, based on history, that corporations such as GoDaddy are hyper-sensitive to criticism and this may draw the wrath of whomever is charged with spreading pain over there but my office is prepared to do whatever it takes to be made whole regarding this experience that cost us a substantial amount of time, money, as well as having to regain customer confidence.
Reviewed Feb. 19, 2023
Purchased some domain and hosting many years ago from them, wasn't anything special and once the promo expired, it costed multiple time more than anywhere else so I abandoned the service from them and let it expire. The domain purchased for may years in advance so who cares I taught, I was wrong, today I got a notification of the purchase receipt of some baloney protection service for my domain at $125. Never received any advanced notification that the renewal is coming in 1-2-3-4-5 or whatever days. I'm sure they know that I would of cancel the renewal immediately. "Fool me once, shame on you; fool me twice, shame on me." Now all autorenewal turned off, hopefully this is the last penny Godaddy got from me. Can't recommend GoDaddy based on my past experience, and now I'm I would recommend everyone to avoid completely.
Reviewed Feb. 19, 2023
If you have a creative catchy domain name do not use Go Daddy. They will steal your domain and put it on the market for 1000s of dollars. Mine was listed for 10000 without my permission. I will never use this company again.
Reviewed Feb. 18, 2023
I recently got locked out of my account because I got a new phone. And with it was the authenticator app that I lost that produces 2 step verification. Now I never set 2 step verification because I don't trust their service if I forget my password, but I was forced to set it up and now I have been trying to get back in it and provided all the documents that I had on me. You guys keep asking for a Master Business Licence.
Yes I contacted you. Yes I have Called you. Yes I have chatted with you. Yes I have sent you a 2 pieces of photo ID. Yes I have sent you ALL the documents I have from CRA. I called Service Ontario and CRA and Corporations Canada myself to confirm that "Canada does not issue a Master Business Licence". Please update your systems to request for the documents that Canada provides. Well better yet, call and ask them what do they provide so when you ask for documents you know that they are the relevant documents.
If you want to confirm yourself with the CRA or Service Ontario or anyone, they will tell you the same. Please do not request the same documentation from me again and again despite letting you know that Canada does not work like US does. There are other ways to verify credentials: Text message, Email notification, Letter to the address on file with a code. There are several ways to verify credentials.
I am absolutely frustrated by your lack of knowledge of laws, documents and incorporations pertaining to the country, incompetence and lack of resources to attend to this issue on priority basis. Been trying to resolve this for 13 days - just nonstop as if I don't have anything else in the work to do. Consider myself as one of the people who would never recommend Godaddy for any services and will keep leaving one star reviews everywhere. For anyone else, Get Namecheap. They have better customer support.. Any bank service or anyone has other ways of verifying your identity if you lose your 2 step verification. But for Godaddy you are SOL if you don't have your Authenticator APP!! Make better choices and let that choice not be godaddy.
Reviewed Feb. 16, 2023
I simply need my email to work and it's been 2 weeks of texting back and forth with him being. On hold for hours and hours and hours with them. Same stupid stuff different day. It's really driving me to a new host. Is insane.
Reviewed Feb. 14, 2023
Have been a customer for 11+yrs with multiple domains. When Godaddy changed their web builder and marketing product, it took away our capabilities to fix coding and multiple issues and exposure. Long story short, my contact from Godaddy’s head office offered a full refund for what I paid, as I have had no exposure and no sales for over a year. What was a good little thriving business was lost. It’s interesting to note that this contact, a Godaddy employee and his wife seem to have their own personal websites and ironically use Wordpress and not Godaddy’s own web builder. He continues to waste a ton of my time with a multitude of issues and excuses for why he cannot get the refund to me and after much back and forth and promising the BBB he was working for me, the latest is TELLING me that he sending a cheque in US funds for less than I paid and less than what was promised.
Reviewed Feb. 14, 2023
In December 2022, I signed up with Godaddy thinking that since they are one of the top domain providers, they would be able to provide me with a fun, new, modern exciting site for my company. Instead, past the deadline (January 27th-45 days from when I paid), I am on the phone arguing with one, Nicholas Dean (very rude, might I add), stating they are willing to give me 30% of a refund (the design Fee which is $1199, so I will be getting back $359.70 because it was over 30 days from the day I signed on) because of work that was done or I can choose to restart the website design process. I almost cried if you guys could only see the edits they sent me.
Every time, I told them I was not satisfied and what I would like to see the site look like, and every time, they gave me not only the same work from before but also the work I used to do in my high school computer class. Now I am led to believe that they systematically set up these appointments (as you are not aware of this refund policy clause) so that you lose out on your money and they can give you any old design, and even if you are not satisfied, you are still out $700+. Honestly, I should have fired them after the first edit, like, you know what, never mind; I should have given the young kid on Fiver the $1500 that I had to spend on the website in the first place.
I went on GoDaddy and found that instead of paying these "website designers" $2,600, you could pay a small portion of that and create a beautiful design yourself, at your own pace, and not bother with their (quote unquote) "Website Design Team." or you could hire a creating freelancer from Fiver who is all of your money back if satisfaction is not guaranteed. These people mean to tell me they are paying them hourly to hand in lackluster, high school-grade websites. Who is their editor, and why do they have no creativity and website design swag? I spoke to people between the appointments; one guy said he was the overseer of the team, and we were on a zoom meeting sharing the screen and all.
Next week I got back the same edit, and I was floored. I gave them one last chance, and of course, they came back with the same crap that was made for me with the team, and it seemed like no one ever listened to my concerns. Godaddy needs to stick to just providing domains and use their website design services at your own risk; it will be like donating to a high school computer class because you will not get quality work. Then back to Nicholas Dean. There is a script they are reading to tell you they are not going to give you the refund you deserve and that they are taking your money because several edits have been made. After each offer, I told him why I did not think that was a fair turnaround for the matter, but he gets upset when you disrupt his script and is all like you won't even let me get through the options, like the last option was to give me all of my money back.
Reviewed Feb. 9, 2023
They quoted a price and when I went to pay for it the price jumped up to four times the cost. Customer service said there is nothing they can do about it. Definitely a bait and switch company be aware unethical practices!
Reviewed Feb. 9, 2023
Help has virtually disappeared since August 2022 and their billing system has become a scheme to get you to pay renewal fees on existing products by sending threatening emails about product expirations, even when our products are paid in full for the year ahead. When you call for help, it's at least 45 minutes hold until you get a representative and then, although by simply logging into your own account you can easily see that your products are paid in full, be prepared to defend each and every payment with the date and method on which payment was made and take notes because in February they will want to know what a representative told you in August and another in December. Also, texting or emailing and asking for a rep to call you is not permissible.
Do not upset them when you finally get them on the phone or they will hang up on you and you will not get a callback. They have gone from very helpful and friendly service with good products in 2012 to an absolute nightmare in 2022.
Reviewed Feb. 5, 2023
Been a biz customer of GoDaddy forever. Saturday my email (via godaddy/ms exchange) stops receiving or sending. Web, phone, Mac Mail - zip. Dead. Hours+ phone wait, texting help? Zip. No help. Screwed.
Reviewed Feb. 2, 2023
The small company I support was using GoDaddy when I signed on as a contractor 12 years ago. GoDaddy was also the hosting service I used for my business websites. In 2019, I transferred my domains to another hosting service. Finally, I am able to talk my current client into transferring from GoDaddy to another hosting service. GoDaddy just put me through a 5-day back-and-forth ordeal to get the SSL certificates renewed for the three sites I manage. GoDaddy told me they could do the renewal process for an additional fee or I could "try" to manage the update myself. I went through the DIY process, checking to make sure the work I was doing was successful. After many hours on the phone with tech support, I was told the process was successful and that it would take 24 to 48 hours to be completed. I waited. The SSLs for the three sites were still pending after 48 hours.
The first try at getting through to a technician by phone had me waiting 1 hour before I hung up. The second try connected me to a technician within a few minutes. I was told we were still waiting for authorization and the certificates I uploaded three days earlier would need to be processed again. I convinced my client that we could be more efficient, get better service, and save money if we transferred to a new hosting service. She agreed and I am happy to report the new company not only is providing the same products but is doing it for half the cost of GoDaddy. The assigned technician did the SSL process, spent several days with me on the phone transferring the three websites, explaining the cPanel, and even managed to get two refunds from GoDaddy saving my client more than $650. Our new hosting service is IonBlade.
Reviewed Jan. 30, 2023
First off, don't believe their 24/7 service, just means you will likely wait that long for help. LONG wait time. Signed years ago, hosting game with free email. They have taken that away and now made me switch my email, which is not working. Trying to get help... Still waiting. Long Long waits, or hang up support calls. Avoid Godaddy and look for a better hosting service.
Reviewed Jan. 26, 2023
I keep getting circle answers and the run around when trying for upper level customer service. The Tech support folks are very slippery.. evasive and not helpful. It looks like there is no official place at GoDaddy to file a complaint... Have been with GoDaddy for near fifteen years. Sad and frustrating to see a company go to such lengths at not helping their customers. Looks like its time to move on for a new website provider. Shame on you GODADDY
Reviewed Jan. 25, 2023
I have been a customer of Godaddy since 2007, and always enjoyed top-notch customer service. Until When they decided to outsource to the Philippines (or wherever they found cheap help) what used to take a max of a 10-minute wait to get customer service or technical support help now averages 45 minutes to an hour. And you have to PRAY the person you get doesn't have an accent so strong that you need to ask the same questions 10 times before you can understand their replies. Absolutely HATE this company now. Seriously looking for a better option as I am ready to move all of my domains to someplace with better customer service.
Reviewed Jan. 16, 2023
I have had many problems with the Office 365 plan provided by GoDaddy. They lost all my contacts when I called about recurring Office 365 pop-ups last summer and now I'm having a major problem with Outlook and have made many calls over the past 4 days without any resolution. The techs keep telling me they need to research and that they will call back, but I have received only 1 call back out of 5 promised calls. This morning, I have waited twice for over 45 minutes, to get someone to pick up, and all I get is more promises that a supervisor will call. I run a business with over 20 employees and I cannot afford to spend all day trying to get my email fixed!
Reviewed Jan. 11, 2023
I had a portfolio website for all of my art and design work. Some of my design and artwork was stolen by ransomware in the past, but luckily saved on my website, as the only digital copy in existence. Then a few months ago, I lost my credit card. Even though I did not want to replace my card because it I knew I would find it later (which I did), the bank teller said my accounts would still be connected even to Godaddy.com. It turns out that was a lie. BECAUSE when I checked my website online, it was completely gone. Godaddy.com said they couldn't restore it, because it was over the 2 months period. They completely deleted my website because I missed payments for 2 months. They said it is too expensive to keep on the server. Not True!
If you look at data backups online, you can buy 100 GB for 5$. I WOULD GLADLY PAY THAT. You know, to at least store my content. So that is 1000's of hours of design, writing, and computer work lost, some work which will never be seen by anyone, my ransomed design work forevermore lost. I have ADHD diagnosed by professionals when I was 7 and 33, so this is even more difficult for me to handle and to start to create another brand new website as I have this neurological impairment. I also was going to apply to my dream jobs this year, but they all require digital portfolios. And I don't have 1, So sad. It going to take me 100s of hours to create a new website now. I lost my website because I missed 2 payments of 29.99. But if you look at my bank account, I definitely have the funds to pay. They could have sent me warnings with different methods via the mail and phone. But I never received anything.
Reviewed Jan. 5, 2023
We signed up dedicated server at Godaddy.com. They sent a notification saying that they will migrate our server to the latest Gen 4 VPS. Problem is we paid for 3 years of dedicated server. And they decided to give us VPS (Virtual Private Share), which is a downgrade from dedicated server. In addition, Doing the migration will affect our business as server will not be available for at least a week. They claim that they will not be responsible if anything fail to work after the migration. To avoid that, they want us to purchase a new plan.
In addition no prior intimation was provided. No calls, no mails. Just on the panel a generic message was displayed which does not even fully explain what is happening. They also mention in that in case of an automatic shift, the sites might stop working, which will lead to loss of business for us. Despite investing 1000's of dollars in their current dedicated server, they wanted us to invest more and purchase a parallel server and spend more on it. Even the price for the new server has been increased dramatically, forcing us to spend lot more. I already paid for 3 year of dedicated server. This is a 2nd year, and I would be forced to either pay more to migrate to another plan, or simply downgrade to VPS, and have the site down for a week. This is a very bad and dishonest practice from Godaddy. Buyer beware.
Reviewed Jan. 3, 2023
I paid GoDaddy over 1200 dollars to make a website for me with 1 year hosting included. The website was mediocre at best, and had fabricated claims and stock photos all over it. I made one little adjustment to it without asking permission to edit my own site, and they insisted they publish and that they were unable to work on it anymore. I then requested a refund, and in doing so, was directed by a GoDaddy.com employee to delete the hosting service from my account in order to receive the refund. I did so, then I was told I won't get refunded. I ended up with no website, no hosting service, and no refund. Total Garbage of a company.
Reviewed Jan. 2, 2023
On 12/29/22 our business was force migrated off our Workspace email onto Microsoft 365 which sadly broke all our email services for our corporation. Their "automated" and "easy to follow" instructions did not work and I am a very technical person. Sadly, it brought our entire corporation down with email services to every employee for 4 days. Calls to customer support went unanswered as call hold times were over 2 hours long on multiple occasions. UNACCEPTABLE. I tried to use their support through chat and they have gone to using a BOT which can only answer basic questions. After several days, I finally got around this stupid BOT and got some help but at this point we had created new emails and had notified all clients and all I needed at that point was help with our main primary email which was stuck in migration.
Long story short, we're leaving GoDaddy forever for email hosting. We do not use them for website hosting thank goodness. They still have our domains and are constantly adding services we never asked for so in time, I'm sure we will migrate away from them from domain name hosting as well. All the sneaky sales add-ons with horrible customer support is simply....UNACCEPTABLE. AVOID AT ALL COST!!!
Reviewed Dec. 30, 2022
I spend a few hundreds dollars before to set up a new website. I just tried their website builder and it's so easy. It took me a few hours and the website, email, social media, etc. all up and running. I love it. Thank you for making it easier for us user who knows nothing about tech.
Reviewed Dec. 28, 2022
I always say wherever you find a dysfunctional company you'll find poor leadership. GoDaddy.com is the posterchild for inefficiency, rudeness and just poor customer service. For the past several months we've experienced a volatile relationship with Godaddy. We have been locked out of our email accounts (system issue) for days, a corrupt product/services purchasing cart (can't remove unwanted items from your account), to reconcile an account- hold-time over sixty minutes. After my first critical post I actually received a call from someone who identified as the CEO, who offered a free month of non-existent service for the inconvenience.
And here we are again. Just this week as I attempted to review my email, we're again locked out. As this process is occurring I receive an error message from Godaddy advising "It's not you, It's us. Please try again later". I wait the next day to learn from a smirking CSR that GoDaddy has inactivated ALL our accounts because we are 6 days past due! But who knew since we're unable to access our email accounts, which include account notifications. So, Godaddy justifies inactivating our accounts (and we're a faith-based organization) for a total of $50 (we've had so many issues we've gone to a monthly billing cycle with these folks).
I go to attempt to reconcile the account, and the primary item can't be loaded into the cart. ANOTHER call to Godaddy... We operate several online retail businesses, and of course our faith-based nonprofit which was deactivated for a total of $22. GoDaddy currently hosts our nonprofit and business emails. Yes, we're rethinking this choice (several years later). Anytime there's an opportunity to deal with GoDaddy a dark cloud appears.
Reviewed Dec. 27, 2022
Beginning October 6, 2022 I was billed three separate times but when I try to access my account I realized that my phone number and email both have changed since the last time I had logged in. I called immediately and was told that the account recovery team would open an account on my behalf and reach out. Not only did I not hear from anyone I've called now over a dozen times and have been promised that a management team member would be calling me back. I've went through an account recovery form process three different times and still do not have access to my account. I told them then to close my account and refund the amounts that were billed. Of course their reply was they could not because it was beyond 30 days and because I had active domains they couldn't close the account.
I don't know what has happened to GoDaddy but it's now less than incompetent in regard to customer service. I'm still waiting for a resolution and close of my account. Still waiting for someone to reach out to me instead of me calling them! Luckily there are now other platforms that offer domain purchases. I would certainly recommend doing that versus going with GoDaddy!!!
Reviewed Dec. 20, 2022
They steal from you! Even if not on auto-renew and won't refund it!! Stay away. I don't recommend them at all. There's no CSR in the US and they'll ignore you too. Horrible services. You try to get to anyone and get the run around. I saved all my communications with them and they are the worst. Don't get robbed!
Reviewed Dec. 18, 2022
We've been hosting our 30 professional websites, domains, email services and VPS for over 11 years at GoDaddy. Their tech support used to be fast and very professional. But since mid 2022 their overall service quality has been degrading. Our most recent experience happened on November 13th, 2022 when GoDaddy decided without any warning, without our consent, to migrate our email services to GoDaddy 365, a sub-product of Microsoft 365. As an immediate result, we could no longer use, send nor receive emails for over 4 days because they did not check some basic security during the transfer process.
When we called their tech support, instead of the qualified engineer they always had in the past, some guy in Manilla answered our call after about 1 hour with a huge noise of celebrating crowd in the background. He was totally useless while reading down his checkup list, endlessly repeating some random and inaccurate diagnostic, unable to understand the real nature if the problem.
As our we provides 24/7 email support to our customers, email is vital to our business. So, we called GoDaddy again. This time our call was answered after 59 minutes from Manilla with a rooster crowing at sunrise in the background. Understand me well, I am not against outsourcing tech support and I support the working-from-home. I even found the rooster amusing. But I expect to be served by professional technicians able to listen to customer's problem and able to resolve it. This time again the so called tech-guy was incompetent and useless.
In the end, it turned out that GoDaddy did not verify if we were already using any other Microsoft services prior to migrating our email to 365, what resulted in the blockage of our emails services. Moreover, because the transfer was initiated but not completed, we could no longer access Microsoft nor any other IT service using credentials made of our professional email address. We undertook now to transfer all our GoDaddy products, email boxes, VPS, domain names and hosting, but here comes the cherry on top of the sundae: Their 2 level authentication blocked us for 24 hours and their Manilian-rooster-lover-tech support was not able to unlock us. AVOID GODADDY BY ALL MEANS.
Reviewed Dec. 14, 2022
Sign up was very quick, received an email that I was "ready to begin accepting payments". Tried to read terms and conditions, but all links were broken. Made me concerned. Sure enough, GoDaddy refused multiple (repeat) client's payments on "suspicion of fraud", held all of first day's sales pending a very long list of requirements, some not achievable. Refunding clients was only options, warned that refunds may take 5 days. Total disaster and very embarrassing. Further, after 1 hr hold, was told by useless phone agent that "no manager exists" for me to talk to. Stick with the tried and tested - payments is the center of any business.
Reviewed Dec. 13, 2022
Stay away!! Customer service rep was rude and abrasive! Requested to speak with a supervisor and rep hung up. It appears reading reviews GoDaddy has a habit of misrepresenting services. When asked a specific question reps become defensive and hang up! I question in my mind what kind of scam is GoDaddy using with their customers. Reading reviews too many appear to be fake! So buyer beware! There are many other companies that will appreciate your business. GoDaddy doesn't!
Reviewed Dec. 1, 2022
Our business website has been down for 24 hours now - just a blank page. Their so called advanced tech support has no idea when it will be back online, all they keep saying is all hands are on deck to address a server issue. It has been over 20 hours since all their hands have been trying to solve this issue. How incompetent are these fools they hire to handle mission critical websites? Find another company, anyone will do a better job than Godaddy.
Their service and support has gone down the gutter in the last few years, takes forever to connect to anyone even in an emergency. Don't understand how they have managed to scam and get all these servers across the globe. Considering they keep telling us 1000s of websites have been down due to their server issue for over 24 hours now, I am not sure why this not on news by now. Either they are lying to us and it's just our website that's not working and they don't care Or they are suppressing actual website outages from being mentioned online. Even their status.godaddy.com site says nothing is wrong - that's a false claim. We have proof it's a disaster going on in their servers.
Reviewed Nov. 26, 2022
Terrible service, all my website was suspended without informing me and locked my account.. Why don't send email to me before your company lock my account? I will never use GoDaddy service again in future, I will tell all people don't use GoDaddy service, GoDaddy is a very unsafe company. I already contact with their customer service for more that three days, they only tell me wait, wait... Please unlock my account!!!
Reviewed Nov. 13, 2022
The wait times easily exceed an hour only to be disconnected once you've actually spoken with someone an additional 20 minutes and given them a "call-back" number which they never use. I've been their customer for 15 years, and they used to be good prior to 2019. There really isn't any customer support at all anymore, no accountability whatsoever. Haven't been able to access my account or websites for 3 days now, been trying to get it resolved, but just keep getting disconnected after long waits. Incredibly frustrating.
Reviewed Nov. 10, 2022
I've literally waited hours to get a minor problem fixed. As a website designer, I need quick, knowledgeable customer service. I will not be accepting any clients who come to me with GoDaddy from now on, unless they agree to switch hosting. Terrible.
Reviewed Nov. 3, 2022
- 2 Hours 40 minutes spent on their online chat + 3 hours on phone, only for them to tell me, "Sorry, our agent sold you a product (BY MISTAKE)." We can refund you but we can't compensate you for the time, effort, anger, frustration we caused you. Also, their agents are not honest. They first told me that I can save the chat transcript. And then they said that they do not have this option. Also, they refused to send me a copy of the chat. I will NEVER recommend them to anyone (that I care about).
Reviewed Oct. 29, 2022
June 2, 2022 paid Godaddy over $5,000 (over $3,000 for website design and over $1,200 for hosting) and the designer or designers make a completely unprofessional, made-up material website after I sent them 3 to 5 examples of full content websites to draw info from and combine some of the designs into a creative design for me. Then finally after months of complaining that I do not want that info nor their images, they just MIRRORED a website that non-professional me made! Oct. 28 2022 And it is still not published! This has cost me thousands of dollars of lost sales!!
Reviewed Oct. 18, 2022
For security reasons apparently Godaddy changed their website user platform, rendering your current site stagnant and not mobile friendly. Your options are to redo your website from scratch, and if you are a busy business owner you know how little time you have to do these things. OR pay 1,900+ dollars to have them do it. I had paid for 5 years of hosting at $795 40 days ago before I realized this situation and decided to cancel and get a partial refund for remaining 5 years - 2 months. NO REFUNDS! I am currently being charged 16.99 every month on top of what I already paid because my old website is still running and I haven't made a new one on the new platform.
I have called to get help with the new platform because it's completely different than the old, and was just pressured to have them do the site for me at an additional cost starting at $1,900.00. After many calls and more pressure to hire them to do the job I asked if they had a help department anymore for web design and was told go to Godaddy/help. That is the best they can do. I feel extremely used and would not recommend this company to anyone. I wish I could just cancel and get a refund. I would look for a company with good old fashioned customer service.
Reviewed Oct. 17, 2022
RUN, RUN, RUN as fast as you can!! This must be the biggest SCAM I every had. If you read this review and still get scammed, it would really be a shame that you fell for their big name. Never ever make a mistake buying a domain from Godaddy, They are thieves and can digest your premium domain, I have a premium domain on my business website with massive SEO traffic on it, I had invested Thousands of $ in 3 years in regard to SEO of that domain, the domain is under my ownership since 2019 and out of the blue I got an email that my website is under some malware attack and we are suspending your domain.
I had a word with the support and they assured me that you can access to your domain within 72 hours. I got another email after 72 hours that we have permanently deleted your domain without any reason and justification. They have pathetic customer support, they don't respond on chat and on call. One of the worst companies I have ever encountered. I am a domain collector and moving all my 100s domains to a better company, I can't risk my domains with such an unworthy company.
Reviewed Oct. 17, 2022
GoDaddy was great for 4.5 years until they slowly began limiting what the CS folks could do. Then they offshored to the Philippines and the customer service has gone to hell in a handbasket! 1.5 hour hold times and then disconnected. Request an American Supervisor- disconnected. They want to TEXT and yet they ask the same question 3x- what is going on AFTER you explain it in detail! It's also a total joke that now you have to pay-YEARLY-for Microsoft Outlook! Used to be a ONE-TIME charge! How is Microsoft getting away with this?! They enough money and now want more! This world has really gone bonkers! I DO NOT have DAYS to wait on hold to get resolution!
Reviewed Oct. 17, 2022
As of today, it's been 7 days since we sent this company the request that two-step verification be removed in order to open service tickets with Godaddy. Our distribution email service has not been working and we tried to open a ticket. So, they simply have "too much" of a backlog. However, their own website states that a maximum of 72 hours should be expected. I call them twice a day with the same answer, "Your request is in queue and nothing you can do until you receive an email from us." Seems every time I call to follow up, they send me back to the end of the line. BTW, no way to escalate with them. It's talking to the guys in the call center and that's it. We as a company have made a decision to drop their service as soon as we are able to open a ticket. So, no way we are going to risk our operation with such an unreliable company.
Reviewed Sept. 30, 2022
I used Godaddy for several years. They moved their support to India. Use to call Customer service and talk with someone and get problems solved. I was unable to install my backups. I spent over 20 hours on tech support chats, some lasting several hours. Nothing was accomplished. Also, I was charged 4 times for my email $77.64 each in one month. Again several hours trying to get refunds. I was told not to worry, two weeks later I received one, and 12 days later another. Now I'm told to contact "firstname.lastname@example.org", I did and got a response saying I would be contacted within 72 hours (5 days ago). I moved our site and other products from Godaddy. Their support has gone to hell, don't waste your time and money.
Reviewed Sept. 28, 2022
I signed up for a 10 year unlimited email service from Godaddy about two years ago. Recently they said I had to move to Microsoft 365 for email. I reached out to a IT company and after they got involved, recommended I go directly to Microsoft 365 through Microsoft, and not through Godaddy as the benefits were more and the price was less. Thinking Godaddy would refund the unused portion of my 10 year email service, I called godaddy. They said their policy is to not issue refunds in this case if you leave godaddy. So, in effect, they said, "Unless you stay with us and we can charge you more for less as compared to a different company, we will not do the right thing and issue a refund." This fiasco cost me $1,200. I will never use Godaddy again and I advise you not to as well. I am a CPA so am well versed in financial matters. They run a big con game in my opinion.
Reviewed Sept. 21, 2022
My domain is down because someone hacked my account, Godaddy support charged me $243 to restore the website. One week passed and the website is still down. When I called the tech support hanged up on me.
Reviewed Sept. 15, 2022
Been with GoDaddy for many years, products have been OK though they always make you buy more than you expect, the essentials always needing to be added. In July they stopped email services not using Outlook and forced us onto Outlook. My company uses Apple and email got lost and the service did not work. GoDaddy refuses to refund having broken the contract and caused my company a lot of headache, cost and concern. We moved to one.com which is much better, both in terms of service and flexibility.
Reviewed Sept. 12, 2022
Godaddy, running business in India without physical office. Anyone can Hack your hosting site if you Host using godaddy portal. When you call for claim customer reply, "Our USA office will handle legal terms." I strongly suggest avoid godaddy.
Reviewed Sept. 8, 2022
These guys have no clue what they're doing with building websites. They convinced us to go with their marketing team on a website re-build since they were our host - and they couldn't even copy over our original site. I had to give them instructions for EVERY SINGLE link on our page. After 6 months- we hired another website builder who created a brand new design in less than a month. GoDaddy made over 100 authors admins on our page at one point instead of "authors of published articles". They would update 1/20 items every request and could not take initiative to make our pages uniform. Complete waste of time and money and we pulled our hosting from them after this debacle. Customer Service is a joke and did nothing to help resolve the issue. They took our money and refused to refund any of it. Run! Do not use GoDaddy for any services.
Reviewed Sept. 7, 2022
I used a GoDaddy representative to purchase an after-market domain on 9/2, but was informed today (9/7) that the seller wasn't able to perform the sale. The domain was originally posted on both GoDaddy and their affiliate, Dan.com, for a minimum bid of $1,000. After being notified of the issue, I spoke with a representative at Dan.com, who reached out to the seller, to confirm his/her ability to sell and to present my offer (the same offer amount that was already agreed upon).
Here's where it gets interesting: The original, minimum bid request was $1,000+. The price we (seller/myself/GoDaddy) originally agreed to and the amount I paid to GoDaddy was $1,249. The NEW amount the "seller" is requesting is $33,000! To recap, I negotiated (with the help from GoDaddy) a price of $1,249 (the seller requested this amount), I paid the $1,249 last week, I received a notification this morning that the seller "can't perform" and then suddenly the domain is relisted on Dan.com for $33,000!?!? I've already invested time and money on creating an LLC, opening a business account, initiating my appropriate licensing, etc.... All with the domain name YOU guys sold and then STOLE from me. This is not acceptable, and you guys need to fix the issue and get the domain into my name/account ASAP! I can't think of a more clear-cut example of a bait-&-switch tactic and I'm assuming you will get this cleared up.
Reviewed Sept. 2, 2022
They sold us an upgraded web hosting and security package and due to their ineptitude, they did not set up their own product right which caused our website including more then 30 hours in blog work to get completely erased and per them, it's a COMPLETE loss. They refuse to do ANYTHING about it and regardless of the losses, I'm mortified. If anyone wants more info on this please reach out. They even sent a letter taking responsibility which I'd be happy to share. Will be seeing what can be done legally.
Reviewed Sept. 1, 2022
GoDaddy used to have excellent support, but lately it has been unbelievably bad. I bought 2x domain migrations and have to call customer services for next steps. Money taken. Every time I call I wait 22 minutes, before some agent tries to put me through to Arizona where the migration department is apparently. As I type I have been waiting an additional 25 minutes - in total 47 minutes and counting and no sign of anyone on the other end of the line yet... Oh and this is my 3rd attempt. What do I do next? Their chat function on the website appears to have been disabled. Shocking and frustrating. Just want a refund at this point.
Reviewed Sept. 1, 2022
Previous experience includes GoDaddy holding hostage my email after canceling it in the middle of the day, the day payment was due. I am a person with multiple disabilities who has struggled with GoDaddy's platform from the beginning, including being forced into autorenewal, because the "link" to deactivate was not active. I am now having similar experience as I attempt to finish divesting by transferring my web domain away from GoDaddy. Instructions continue to be unclear and access to barriers abound when attempting to access support.
Help link led to invalid url. Chat function referenced had no button to access. Link sent in text support also went to invalid url. Customer support refused to answer direct question about what I was being charged vs what I was actually using, as I try to leave their platform entirely. They then refused to connect me with a supervisor to address the predatory charges, as GoDaddy repeatedly held hostage my data across both email and website.
Reviewed Aug. 29, 2022
Forgetting a password cost us dearly. Our business emails were shut down due to Google's change in plans. It was necessary to log in to GoDaddy to resolve problem. The recovery email (gmail) was inaccessible. I spent minimum 2 hours per day on phone with godaddy, with promise of help and end result was min 12 days of no access to godaddy account. Still no resolve with them. After all this time. 12 days for a password reset is ridiculous. I sent them goverment ID's to prove identity but I was told they were backlogged and it would be 3 days, then 5 days, then 7 days, then 9 days then 12 days for resolve. They say there is a "team" that is backlogged. Most people I chatted or talked with were very polite but unhelpful. Only one person was outright rude and unwilling to help. We will be taking our business elsewhere as soon as we are able to.
Reviewed Aug. 17, 2022
I used GoDaddy for a domain name and web in 2014. $300 later for no email and unknown fees I got rid of them. I was suckered back in in 2021 thinking they were better. $150 for 2 basic emails later, renewal 2 years for SSLs for no website at $107/yr and I am going to go to Gsuite where I get 3 emails for $10 a month. They are a terrible company with horrible phone tree calls and outsourced CS. In fairness though, their US CS is not any better.
Reviewed Aug. 16, 2022
After months of trying to regain control of our domain name, we are giving up. We are moving our marketing to a new domain. - The real problem is, there is no help or support to help us work through this. We had our web designer transfer our domain to GoDaddy. He died. GoDaddy said they needed a death certificate. We provided one. Then they said he wasn't the registered owner. - They won't tell us who is. I created the domain name. I don't have any information, since our web guy made the transfer. So, our lawyer says it will cost more to pursue it legally than it is worth. So we are moving on and away.
Reviewed Aug. 15, 2022
They charge my credit card twice for the same services. Then they charge your card for all services not ordered. Do not trust this company. They are crooks, ripoff. I like a full refund. No store credit.
Reviewed Aug. 15, 2022
I started a web site with GoDaddy approximately three weeks ago. The first one I created was on free trial; a second one I created and liked better so I went ahead and paid for the full year’s fees. When I’d log into godaddy, I could still see the first, unpublished one beside the second, published one. So this morning I decided to delete the unpublished one. Even though I double-checked that I was deleting the one I did not want, of course supposedly I deleted the one I wanted to keep.
I got onto chat with godaddy, thinking that since I’ve only been with them two weeks, am still learning my way around the site, and made an honest mistake (that I don’t even think I made) that they’d restore it with no problem. I’m no tech genius but I doubt it would be difficult to do. They wanted to charge me NOT ONLY $60 to restore my site, but AN ADDITIONAL $200 that I just paid three weeks ago! I said NO WAY and will be going with a competitor of theirs. This is NOT the way to treat customers. GREEDY CROOKS.
Reviewed Aug. 12, 2022
Our family business has worked with GoDaddy for many years. Recently we tried to get a different domain and their customer service is horrible. I do not deal with domain or website related things so when they called I told them I couldn't help them because I had no clue and I told them to call back because the person they needed to speak to wasn't available. They called back a week later and our computer person was not available as they're not here everyday. I let the godaddy employee know and told him that he could leave a message for them to call him back. You could tell that he was angry and proceeded to call me a liar and asked if I thought it was joke. I hung up on him after and he called again. I'm sorry that our computer guy isn't just sitting around waiting for your call. If I could leave 0 stars I would.
Reviewed Aug. 12, 2022
I have been with them for over 14 years, and at the end of the day they treat you as if you don't matter. They won't allow you to talk to a supervisor, and hearing the outcome of these supervisors are cold. They are cold hearted and I highly recommend you STAY AWAY. There are many other hosting servers, I don't recommend this one!
Reviewed Aug. 11, 2022
Customer service is not competent. I transferred a domain name to my account from another account on their system that had gone dormant. Tried for over a month to get it to connect to a website on Squarespace. They never made it work. Every GoDaddy customer service rep that I called had different answers, all of them incorrect. Wish I could give these clowns negative stars. Don't do business with GoDaddy.
Reviewed Aug. 1, 2022
I am a director at a small non profit organization. After being with Godaddy for more than ten years I've decided to leave. Each call is loaded with up-sales. I've had more than two elevated situations where customers reps gave me inaccurate information which affected the day to day operations on our company website.
Reviewed July 26, 2022
I was very clear with Godaddy's web design team regarding what my needs were and what I needed a new website to do. In short, they told me "no problem" so I agreed to proceed. (Note, I am a Realtor.) However, once the site was complete I noted that the property search engine did not work and the "featured properties" were not updating. They told me I just needed to submit a "ticket" online and the marketing team would take care of it--linking the site to my MLS account. So I did.
Fast forward: I was eventually told that actually I would have to pay for a separate service to have this feature--at double the monthly cost of my previous site. I explained then there is NO purpose to paying for a new website only to have HIGHER fees. I was told, too bad, they already built it, and I am out $2,000. Oh, they also told me the site would be satisfaction guaranteed or my money back. But that was just another lie. In short: GoDaddy WILL lie to you to get you to agree to pay for a site and then keep your money when you discover they can't deliver as promised. I highly recommend any small business stay clear of them. I will never use them again for any service.
Reviewed July 22, 2022
I had a site build by these idiots. The site looked as though it had been built by a child. As soon as I saw the site, I told them and cancelled it down. I expected a refund but apparently I was outside their refund time... Guess what? So was the delivery of the website they threw together. Absolutely disgusting and nothing short of THEFT.
Reviewed July 14, 2022
Zero in customer service. Been a client for 15 years. Nothing like that ever happened. 45 minutes waiting on the phone. Text message service that answer irrelevant answers. No help at all for simple 1 minute problem.
Reviewed July 14, 2022
GoDaddy automatically added Azure to my Office account and refused to fix it. Now I can't use my Windows log-in on my computer with DropBox and it has disrupted my business. I've lost time and money because of a GoDaddy error. They suggested I contact Microsoft; they stated I had to pay them to even look at it. I will not renew Office with them as they have no idea what they are doing.
Reviewed July 11, 2022
We have been customers of Godaddy.com for over 10 years. In that time, we never really had any issues. This past month, our email accounts through GoDaddy were hacked. The hackers were sending out emails asking for credit card numbers, etc. During the same week, our automatic renewal came due. We were locked out of our emails after reporting the hackers. Then for some reason we became locked out of our email domain and our GoDaddy account. We currently have been trying for 3 full weeks - twice now for over 3 hours arguing over the phone for help- to get our webpage & emails restored. We can't even pay for our account, because we can't get in.
We have sent in the required verification with color idenification, etc. 3 times now. Each time, they said it would take 72 hours to confirm and get everything restored. 3 times now and nothing but arguing over the phone. In the meantime, we looked on the godaddy site and we can buy back our own domain name for a price! The absolute worst customer service I have ever had in business. I got rude telephone operators who treated me with disdain and do not care if they are hurting my business or not. I recommend you find another service with better resources and customer service.
Reviewed July 2, 2022
After 19 years of hosting my domain through GoDaddy, they retracted features (went back on my contract), removing tools that were critical to my domain usage. The solution was to start paying them $400 a year more than what I was previously paying. When I explained this to the customer service and sales representative, he was notably disaffected, and other than saying "if I could offer those services to you for free, I would, but I can't." That's all he said. The only option I had to prevent the excessive expense was to transfer my domain after all of these years. However, GoDaddy immediately froze all of my domain features, locking me out of my email forwarding aliases. This caused loss of email for days, and it is still not resolved.
Now, thanks to GoDaddy, I am without email, indefinitely. No one will tell me how long until the transfer completes, either. This was an absolute stab in the back and a betrayal by a selfish company that does not care at all for its loyal customer base after years of support.
Reviewed July 2, 2022
A domain name I wanted expired but I still could not purchase so I contacted GoDaddy.com to see why I could not purchase. I was told the domain would be available within 48 hours or I could pay the $69.99 broker fee plus 20% of the sale price to secure the domain. Exactly 48 hours later I still was not able to purchase so I rechecked the WHOIS and at the exact time I contacted them, the WHOIS was "updated" to not expire until the same date in 2023. This domain has never been used by the original purchaser. Godaddy is a bunch of bs scammers!!!
Reviewed June 30, 2022
They canceled my 5 years old domain without my consent and listed it for $12000 on premium selling. Godaddy canceled my domain- www ellemart.com from my account; and sent me an email that I have canceled this domain myself! Can you imagine that you are paying the renewal price every year, and suddenly it got expired and this company canceled your 5-year-old domain! This is a painful experience. I am just hopeless! Now, they are telling me that this is their policy!
NOTE: I had another .com domain that expired before this domain, but I was able to renew that on the 19th of June, but for this domain because of rich keyword, they canceled this intentionally for doing PREMIUM business. THEY ARE TOTALLY FRAUDS. I will share more details of my genuine experience in all possible fields online. This is how this company does business.
PLEASE STAY AWAY FOR BUYING ANY DOMAIN from this company, otherwise today/tomorrow you will lose your domain. I had domains at other popular companies, but I had no such experience with them. This is not the first time, I heard this type of thing also happened to others, and today I am experiencing this! #STAY_AWAY_FROM_GODADDY #Fraud_godaddy #Godaddy_scammer #scamcompanygodaddy
Reviewed June 27, 2022
GoDaddy - Email Service. My business email has been shut down due to some security update GODADDY is performing on clients who use Microsoft Outlook 365. My email has been down for a week and now they say maybe another 3 days. I called once or twice a day, stayed up ALL night on chat and they still cannot recover my email and get my business email of 20+ years up and running. I get 200+ emails a day for my business and suddenly I am shut down. THey told me if I filled out the form they would fix my problem and send me an email in UP TO 72 hours, this is after I was down for 2 days!
I called every day to check on it AFTER THE 72 hours passed. FINALLY they said OH you filled out the wrong form! BS! On the phone they said yes sir we know what you need, you are having problems with your email password! I SAID YES! Then on day 5 they said I completed the wrong ticket! Why didn't they tell me that on days 1-5? Now on week two they are saying complete the form for email access! I said how long will this take and they said 3 more days! All of this so they can HELP me by beefing up security! If I need help I will ask for it! Don't just shut me down!
Reviewed June 22, 2022
A few weeks ago I find out my website down, I immediately contact GoDaddy. The support team told me they delete my website from GoDaddy because my credit card was expired, but they had my second credit card which was good. GoDaddy would care much about customers, they are so bad now. I LOST MY WEBSITE. I LOST MY BUSINESS. I LOST MY CUSTOMERS on this very difficult time.
Reviewed June 15, 2022
Their customer service and user experience is GARBAGE. Have been locked out of my account for a year while being charged hundreds of dollars and they "never get my account retrieval form". DO NOT RECOMMEND.
Reviewed June 13, 2022
I went and try to design a website with Godaddy.com and it was a big mistake, the designer they assigned to us felt like he was finishing a job that he have with no care or attention at all. It was very basic. Content was unprofessional and the images weren't even related to our business so we went to search for images at godaddy images stock and we couldn't find anything in the first 2 pages of our search and the guy said he isn't willing to spend more time on the image search and we can do it and send it to him.
I thought about it and we decided that this is not what we are looking for so we called to cancel the service and we spoke to the customer service dept again to cancel and they talked us to new designer and that they will make sure this time is different and they set up a new meeting. The new designer was different. He missed the meeting. No one called or anything. I called back to cancel and I spoke with a customer success manager and she said, "It happens that people miss their meetings so let's set you up a new one" which I totally denied the offer and asked for a full refund due to the poor service but she said they will keep $500 because I am the one who cancelled. So you either live with this kind of service or lose your money. I am moving all my business to a new hosting and email company after 9 years of partnership with godaddy. They are only after your money.
Reviewed June 10, 2022
I had Web Service renewal on auto pay for the last 8 years. I had always had 2-3 billing options for my account. I had received an email of thanks for renewal. 30 days later, my website was removed, including all the WordPress code. During those 30 days, I was also sent upgrade notifications. I called into Service and ended up being told I need to pay more attention to emails and my billing. They say they sent 3 notifications, but I can't find any in email (while I have 200 other emails). I told them they may have gone to SPAM, but I was then told since it was clear I didn't have an IT person in my small business cause they would be doing SPAM reviews. I said I used GoDaddy because I don't have IT person, and that's why they get business.
They charged $149 to restore and reapply code (took 4 days). Wrote to CEO and they said they would only apply $149 to store credit. I asked for it to be applied to SSL renewal $199. That was missed, and I paid the full $199. Their actions demonstrate a total lack of concern, empathy or follow through. It is not the same as it was 6-8 years ago. They will be losing this small customer, and clearly they don't care.
Reviewed June 1, 2022
When setting up a domain, I used a prepaid card (A Vanilla Gift Card as I didn't want to lose sleep over data breaches) to make the payment since gift cards do not come with names. Now GoDaddy is asking me to provide an ID card for the random name used on the gift cards meaning if I do register with "John Doe" - GODADDY wants me to provide an ID card for John Doe with a Vanilla Gift Card payment.
The customer service is even worse. They do not know what they are doing. They employed Tone-Deaf people that cannot resolve simple matters, if you are accepting payments with gift cards, you should know that these gift cards do not come with any name. What baffles me is how businesses like this remain in business.
Reviewed May 21, 2022
This is a warning for you. I am building a website on there cleoptraorganics.shop and every step is more and more money and no functionality. I still cannot post from GoDaddy to eBay or Amazon as you should be able to do because it is reading my website as USA website. Then when you log in to GoDaddy you can do that with social log-ins, like Fb or Google. However, if you want it on your website for your own customers it is not available unless you purchase their email.
It is already bad enough you have log in and synchronize with another couple companies to get your reviews working and your merchant, and you already paid for website and then you paid for merchant website, and you have to pay another video company if you want to upload videos to your website. So more extra. They got few format and you can't even change the sizes of pictures. The merchant templates doesn't even show to customers what payment methods are available. Absolutely horrifying experience!! Be warn!!! GO to WIX website, 10 years ago they were better than GoDaddy is today. I feel like I been SCAMMED!!!
Reviewed May 20, 2022
GoDaddy charged 575.52 for another 4 years webhosting a site. I cancelled because I am no longer in business. I was told I would be credited by two people. The third person said it could not be credited.
Reviewed May 20, 2022
The process of buying the domain was easy. The support for the hosting, problems with the site and getting assistance is subject to a chat window hosted either by a moron or a computer. If you call Go Daddy be prepared to sit 15 - 30 minutes waiting to be disconnected. Don't waste your money on this company. You may think you are getting a bargain but it is not worth the trouble after they cash the check.
Reviewed May 18, 2022
Run screaming from this company. Horrific customer service. Inadequate support. Overpriced. Behavior bordering on fraudulent. If there isn't a class action in play now there should be. Our retail site has been down for three days. The GoDaddy's server on which our site resides was intermittently down for several weeks and now completely down for more than 4 business days.
Clients have no way to find us, no way to reach us and no way to acquire product. There have been no updates, no repairs and information in various forums indicates that this problem has been ongoing for weeks. Advice from tech support is absurd - "tell your clients to disable their firewall to access your site" and the most absurd "ask your customers to shut down all virus protection so that they can access your site." If Google crawls our site while this is in play, we absolutely will lose ranking and with that, likely many thousands of dollars in sales. Can't say enough horrific, bad, awful things about this terrible, terrible company.
Reviewed May 12, 2022
Go Daddy email tech support is not a professional or reliable support team. The first person I called in gave me inaccurate information so I called back. Bob with email tech support was the least helpful, most disrespectful person I've ever had to interact with the phone. He repeatedly cut me off and didn't listen. I asked a question about the security update through Inky that my company had just upgraded to, and he immediately became defensive and didn't answer my question. I told him a second time what I needed help with, and he finally said, "well you should have started off with saying that." I tried to tell him that I had started off the conversation like that, but he interrupted me again so I doubt he even heard me. Ultimately, his tech support did not resolve my issue and my email is still compromised.
Reviewed May 5, 2022
This is a terrible horrible company. I was approved for a loan online and it explained I was just waiting for funding. It was not funded immediately like they advertised. The next day they said they could not honor the approval and wasted my time. Do not trust these people. They do not honor their contracts and they use their power to hurt people.
Reviewed May 2, 2022
I have used Godaddy for over 10 yrs since 2021, their fees have increased with hidden fees, poor service and now they are refusing to release my domains to another hosting company until I pay them $20 to “renew my domain.” Move over to Wix, their service is just as good, no hidden fees and their site builder is almost brainless to use.
Reviewed April 18, 2022
Godaddy is terrible company. I have opened an account with them for business merchant service right after accepting credit card. They hold my account means they holding money. They have told me they send me the paperwork for business which I did. They still holding money for 20 days. Do not open any merchant service with them. When you ask them a question they keep answering same answer security check which I never seen this with my 20 years business. Keep away from Godaddy. Very poor customer service. I will also complain them to BBB.
Reviewed April 15, 2022
GoDaddy is involved in wholesale domain squatting, as a BUSINESS PRACTICE. The way they do it is through a bogus address in St. Marten, to mask their shady operations and increase your legal expense to get your domain, even if it is trademarked. The equation they've worked out is that it's less expensive to pay their ransom fee than it is to sue them, and they've been sued PLENTY. I know of no other company that operates this way, and it is a horrible practice.
Reviewed April 12, 2022
I had receive the services of GoDaddy for years, until I realize that your company charge hiding charges after several years and multiples charges. I called to request an explanation. GoDaddy said that they are entitle to charge whatever they want based on your account under autorenewal. I do not agree to be charge for that and they don’t want to refund for the services that never requested, but also for the services that paid in advance they do not agree to pro rated. That being said this is a company that take advantage of people, nor worthy to do business with. I highly recommend to look other places that I do ensure they would not steal from you!
Reviewed April 3, 2022
My domain expired on 13-3-2022 (18 days ago). I didn't receive a single email in this regard to renew it or anything and now when I found out, I contacted them and they confirmed that they're holding the domain for 30 days but I will have to pay $80 + $19.99 to renew it. After many requests they offered that they'll waive fees if I renew domain for multiple years with them. This is straight forward extortion. Isn't it? Porkbun, Namecheap and all other registrars out there have 30 days grace period. I requested them so much that I can't afford to pay $80 for renewal but they didn't budge. It's so so bad. NEVER EVER buy your business domain with them, They have the 4th highest Renewal cost ($20) while Epik, Porkbun and all other have ($8).
Reviewed March 22, 2022
I started out trying to find a reputable website design company, and decided to go with "Go Daddy." They said they would have my website up and running in a few weeks. Over 4 weeks and I was pushed back another 20 days just for a review. Then it would take days to get a return call, or anyone to help with the design of my website. I paid 2300 dollars up front to have a "turn key" website. After several weeks of being frustrated with the initial design, and moved from one designer to another, and my calendar not being correct for clients to choose services. I decided to cancel my request since it wasn't even 80% close to being completed. At first the person that talked to me said they could only refund me 950!! I debated with him for a while and he finally agreed to give me back 1250 of my 2300!!!! And they did nothing for me but cause me stress and anger. I have prayed and tried to be a Christian in this endeavor. But this company did me very wrong!!!!
Reviewed March 12, 2022
The sales person certainly played me for the fool when I agreed to pay a premium (2.5 grand; normally 4 grand) to have my website constructed by GoDaddy. I was assured that I would have access to a team of experts in the fields of marketing, content development, search engine optimization, and security. I will say this, they sure do have their elevator speech well prepared. The delivery, however, was very disappointing. My supposed "custom" site, looks suspiciously like many templates I have seen across the web.
The content creators that I neither saw nor heard from seemed to have trouble constructing the simplest syntax. I had to correct them repeatedly (through a human intermediate) and ended up just writing the majority of it myself over the course of several hours. When I view my site on the godaddy builder, I see all these warnings about how my site is not optimized for incoming traffic. I can't speak to the security, as this is something I know little about. However, considering the quality of their other expert services, I can hazard a guess that my website is about as secure as a wet paper bag. As far as marketing, I see absolutely no marketing touch across my build. I am beyond disappointed. I will never use their services again.
Reviewed March 12, 2022
This is a self-service kind of company. Don't expect the staff here to help with anything. Seems like they just hired a bunch of high school kids to man the phones and chat lines. I waited over 30 minutes to get a "I don't know, I can't really help" kind of response.
Reviewed March 11, 2022
As a small business with many items to sell, I had around 4000 pictures of products and then one day it broke. Seriously, the website broke! I was no longer able to add or even delete photos anywhere on the website. I called 3 times and chatted a few times but at the end of the day no one would help me. I even opened a ticket to try and get it resolved to no avail. There is no mention on the quantity of pictures you can have and if there was a limit I would have not gone over that limit. Whatever, I am in the process of switching my site to another service provider. Godaddy fell way short of their advertised customer experience!
Reviewed March 10, 2022
As a seasoned web developer, I have used GoDaddy.com for over 15 years. As a Domain provider, they are excellent, but as a new side business, they have begun to offer hosting. Their staff however have NO KNOWLEDGE of network administration at all, don't even attempt to help and just ignore your questions and shun you.
The issue I was having was that Google's crawler was triggering the DDoS protection on the GoDaddy server when loading the mobile page and the IPv6 address needed to be whitelisted. The support staff initially tried to tell me that the server had NO FIREWALL. If you know anything about web development, then you'll know how comical it is that they even suggested this. It's a bit like a bank robber being surprised at a bank having a security system. Then they tried to just say that they have no control over it at all. So I guess their servers are managed by AI.
As a web development company, I have set up hundreds of servers, all of which worked perfectly. If there was ever an issue, I was contactable 24/7 and fixed it within 30 minutes every time. This is an utter embarrassment that a company of this size could be so incompetent. It seems quite ironic really, since my business always struggled because customers always wanted to go for the big business. Well, this is what you get with a big business, QUANTITY NOT QUALITY!!!
Reviewed March 8, 2022
Having requested a domain transfer from Godaddy and having complied with the requirements to do so I received an email saying it would take 5 days to complete unless a request is made to them AND THEN IT'S IMMEDIATE. I initiated the said request but was just fobbed about and advised that GoDaddy could not do it as they could not access my client's account.
2 - Auth Code supplied
3 - Client Approved the Transfer
WHY IS IT SO HARD TO FINALIZE? Too lazy and slack to help. Never will I use or recommend Godaddy for any service.
Reviewed March 7, 2022
This is my first experience with a website building company for my new e-commerce company. I initially came to GoDaddy for assistance with advice, development, experience, and utility of a professional web designer. When I spoke to the sales pro at GoDaddy Johnathan I was specific in what I needed which was a platform that would allow me to build my brand and navigate customers to my Amazon products with the option adding a store at a later time. Johnathan upsold me on one of the most expensive packages that GoDaddy had to offer. However although the most expensive not worth the value. Another reason I came to GoDaddy was also to take the design aspect of the website off my plate since I am wearing many hats in the initial building phase of this new business adventure.
However, I began to have more appointments, and tasks in order to communicate the esthetic, design, ETHOS and mission I wanted my website to portray. The designer was out of touch with what I asked for; understanding the initial product was a VERY rough first draft I soon realized that it was going to take many more phone calls, apps, and messages to portray what we want in a website. TIME that I do not have -prompting me to call and wish a cancellation less than 30 days that I have even purchased the product. I was then bounced around to three different service members when I reached Nick GoDaddy Manager and ultimately the person to make business negotiations for GoDaddy.
I expressed to him that I was oversold and didn't need the web designer package from scratch and if we could compromise and use my self built site with a pro designer to give me the ability to save time and continue to do business with GoDaddy. I also was willing to keep all of my $2K with GoDaddy and use the credit toward the EOS Marketing. But Nick was rude, short, and not at all willing to negotiate and simply was not interested in keeping my business. To the point of arrogance like as if Godaddy's product was so far more superior - as if. So with this being said I am more than happy for GoDaddy to keep my money-since unwilling to refund only partial. Whatever it takes to never do business with this company again.
Take that a a sound bite a customer willing to pay a company not to do business with them. I have canceled all of my products and have already gave my business to WIX. I wish I would have went to them first. Their product is way more superior easy to use and directly connects to my AMAZON products. They are not pushy but listened to what I needed and have been so helpful and kind - key word kind. GoDaddy keeping the remainder of my money is a true reflection of the business practices and truly we all know these type of practices will not keep your company afloat for long.
I will share my experience with GoDaDDY because you deserve the bad review. Enjoy the $1,900 for your $5.00 service your reputation will soon precede the profit margin. Way to go WIX for hands down offering a superior product, service and all together a stress free experience. I have already started to work with them with building my second website for my real estate business.
Reviewed March 5, 2022
10-year+ customer. Purchased new products in February. All good. Then, a week later I was locked out of my account. I've contacted them 4 times and received no useful assistance. No access. No refund. No explanation. I felt all 4 times that I was speaking with AI. I've spent a great amount of time building a website and setting up an email, plus the time spent with these 4 folks trying to get my access back. The complete frustration I am experiencing leaves me wondering "what happened to GoDaddy and their Customer Service?" How can a business operate without access to their website and business email? It can't. I would love to be able to connect with someone that would be willing and able to assist me. However, I can't get past the "AI". Very disappointing.
Reviewed March 2, 2022
I've been hosting with GoDaddy 20 years, I tried their website builders and it was very disappointing. They charge a premium to build a simple one page website, I told them I have business hosting and would like to place the new site there. They said because of how they use to build it must be on their platform, I agreed but asked if I would be able to migrate the site anywhere after or to my business hosting I have existing with GoDaddy. They said yes and built my requested site.
Later I tried migrating or I asked GoDaddy to do it as you know it's better to have a professional do it. Well I was told that the plug ins they used to build the site must be disabled to migrate it. I agreed and they told me when they researched that in order for the site to run I must purchase critical plugins $540 dollars. Talk about deceptive practices, So basically I've been blackmailed after the 1 page cost me $1,100 I must now pay an additional $540 to even use it away from their platform. NEVER USE THEM, horrible experience, and I'm a 20 year active user, hosting with GoDaddy,
I'm also been using their SEO services, I've done all they told me I needed to get my site on a national ranking after 2 years and 20 hours a month worth of work I asked why so much of the time is invested in creation and reporting. They are supposed to give me a monthly update, they do about 20 minutes worth at most, some months not even 10 minutes and this is fine but what they allocate of my money is much more than this.
Also their largest portion of time stent is on creation, not really show the work for all the time. I asked to speak to someone who is actually doing the work they claimed they don't work that way. I'm sorry but if I have questions as to where my money is being spent without justification it should be an open book. Since that discussion I have not heard from them and it has definitely been 2 months I wonder what they are up to in spending my money. Anyway it's time to renew and I believe I will start looking for other ways to get this done with clarity and this is not GoDaddy's SEO department.
Reviewed Feb. 25, 2022
The last few years has seen the change in services go from great to abysmal. They no longer seem to have the staff in support with any real knowledge of their product. Issues that I am told will be resolved in hours never get resolved. They lie to you to get you off the phone. The main goal at GoDaddy is to upsell you on items and even try to get you to renew items at an outrageous price knowing that the item is free if a little research is done. This type of business practice usually sounds the death knell in a company. I have already started the process of moving my business elsewhere.
Reviewed Feb. 24, 2022
WARNING. DO NOT USE GO DADDY FOR DOMAIN REGISTRATION. The auto renew on our domain failed for no reason. Card is valid still and has plenty of money to cover a $30 fee. The email they sent about it went to spam. The domain expired and they want $100 to renew it on top of the domain hosting fee. It's a complete scam and rip-off. Customer support is an absolute joke. We stopped using their hosting long ago because it's garbage. This was the push we needed to move all the domains away from them too.
Reviewed Feb. 10, 2022
Writing to let others know about GoDaddy's lack of integrity. Godaddy hosted my website. I even paid for their backup service to be extra careful. I went to log into my website one day. It came up as an error. After a couple of weeks of spending hours on the phone with their customer service and back and forth correspondence (this isn't an exaggeration) I was eventually informed that they lost my website. My website cost $4500 to design and create. I asked the customer service rep to reimburse me for this cost as I was going to have to build a new website. He said they wouldn't do that. The only thing they'd do is reimburse me for a couple of months of the backup service that I paid for. Their customer service is incredibly poor and the way they run their business is without integrity. They've left me to cover the cost of creating a new website along with the lost revenues of potential clients not finding me.
Reviewed Feb. 9, 2022
I have worked in IT for over 20 years and began my career at Microsoft. GoDaddy is purposely participating in deceptive business practices by moving their once free email services to Microsoft 365. They failed to communicate that you either pay for Microsoft 365 or have no email accounts at all. The fee is $24 per email for the first year and then $72. The communication regarding this was incomplete and deceptive.
I called GoDaddy and they had no solution other than to pay for a product I already own, in fact, they couldn't care less that they lied and damaged my business communications by deleting all my email accounts. I recorded the entire conversation and their lack of support was appalling. I'm suing and do NOT recommend GoDaddy for any services.
Reviewed Feb. 3, 2022
Rude client service. Mauricio ** tells clients it is a threat to tell them you will be leaving a bad review. Someone needs to train these people properly. So many other hosting sites. Don't get caught up with Godaddy.
Reviewed Feb. 3, 2022
I started an internet based business hosted by GoDaddy. First they sold me a product giving me the wrong information just to make a sale. Then their analytics failed. Then they replaced my site with a different one entirely destroying my business and when I spoke with godaddy they promised compensation. Nobody contacted me back and they refuse to answer all my inquiries. Very poor service and unethical
Reviewed Jan. 31, 2022
I can not receive emails from my own domain name. All emails go to junk, it will let me put my domain into "safe senders list" and save it. But when I go back in, the changes were not saved. After spending 5+ hours in 2 chat sessions the person from Godaddy claimed it was my fault and that I should change IP addresses and internet provider because it could be their fault. I asked to have the problem escalated and was informed that she already had and that this was the answer from the back office team? I gave godaddy 2 stars because I have been with them for years and really liked them. Until they switched from their webmail to Outlook 365. I'm not blaming outlook either, I use outlook every day. If I could turn off the filter online then I could filter in outlook on my desktop but no such luck.
Reviewed Jan. 31, 2022
Godaddy charged me $19.99 to renew a domain I moved away from Godaddy a year ago. And they kept charging me, each day, for 10 days. They wouldn't stop even after I brought it to their attention. It's resulted in $199 in charges and $315 in bank NSF fees (it's an old account I don't use much). It's now a week later and they've done nothing. I've contested the fees with PayPal and the status is "waiting for a response from the seller." I'm glad there are Godaddy alternatives.
Reviewed Jan. 26, 2022
I tried to cancel my GoDaddy renewal, and cancel my credit card information, and the process was almost impossible. GoDaddy has no way to cancel and remove your credit card information via email or chat. I had to wait for approximately 50 minutes on the phone to do so. Horrible and unprofessional. GoDaddy does everything possible to make the canceling process difficult, time-consuming, and punitive.
Reviewed Jan. 21, 2022
Awful customer service and they engage in deceptive business practices. This review is in regards to the overall customer service experience. I have been a customer of GoDaddy for over 15 years. In that time I've seen customer service decline with each year. The wait times for customer service are so long that you just give up. I would bet that this is the intention of the company. In addition to the bad customer service I have had to make a formal complaint to both the better business bureau and attorney general in regards to unsavory business practices. My advice is to look elsewhere.
Reviewed Jan. 19, 2022
I was a customer of GoDaddy since 2017. Today, I will be transferring any business I have left with them to another company. In December, I was sick with Covid. I could barely move. I missed a payment. This month when I started getting better, I transferred the payment into the wrong business account. I saw GoDaddy charge the correct account (1/13/22) and then I contacted their customer service right away (same day). I explained that I had made an error when I transferred my funds and could make the payment right away. They told me my website was deleted and I'd need to pay a restoration fee to get it back. I didn't have the money as yet. The representative told me not to worry because I had 30 days to restore it. I was willing to at least pay the $33 dollars but they told me I'd need to make the payment together.
Today (1/19/22), I called to pay both the restoration fee and the regular fee. I was told that they couldn't restore the page because it's been over 30 days. It's literally been 6 days. The representative then tells me that the last representatives that I spoke to gave me the wrong information and "they're very sorry". So, I asked to speak to a supervisor, the representative claimed that no one could help me and that was it. They offered no accommodations, no services, not even to help rebuild a website that they said could be restored within 30 days but couldn't. I'd suggest doing business with anyone else. Covid is heavily out here. Some people are in hospitals for 2 months fighting for their lives. GoDaddy has made no adjustments to deal with today's climate. Because of their error/misinformation, I missed the actual deadline to restore my website. Now, I have to go rebuild something that took me months to perfect on their platform.
Reviewed Jan. 19, 2022
So, I used to get a free email address with every domain name I registered with GoDaddy. That was nice. I didn't use them much - some not at all. This week I realized they turned them all into paid email accounts without notifying me. And they added services I didn't want or need. I'll admit I found out late. We have a small family business and last year was crazy. We lost most of our staff and we all were working 20+ hours a day just trying to keep our store open and get our bills paid.
It didn't help that they made the charge the same name as the accounts that were for our business. I was aware we were paying that $300 + for email addresses for our company. So when they charged me $329 for my "free" email accounts I missed it. The charges come at different times of the year and they bill for 2 years at a time so if they don't pop up at the same time it's easy to miss. I think they plan for that.
As I was prepping taxes I realized they put a charge on my card for my "free" accounts. I looked at it and clicked the link. There was a button that said "Free" as well as a button that was for billing. I called tech support and was told that it wasn't free anymore. The support person looked at the page and acknowledged that there was a free option but then said it wasn't correct. That I didn't qualify for the free account and that the button shouldn't even be there. He also told me that I couldn't get a refund beyond 5 days after my order. I told him I didn't order this but he said he couldn't help me.
The next day I get a text message from "Advanced Support" asking if they could help. They were worthless. Said I ordered it (never did - I only ordered the service for our business, not for a bunch of throw away emails that I don't use). Then they backtracked and said I was notified that the free accounts would become billable (meaning they were just going to bill me for the stuff they told me was free). I asked when they notified me and was told they couldn't tell me that. But that I was.... I searched my email and couldn't find a notice. I couldn't find a message in my GoDaddy account... but the texter assured me I was... they just couldn't tell me when.
A little later the texter (I found out later that it was someone else) said they could tell me... made me jump through a bunch of hoops with confirmation codes in text and email. Then that person wouldn't tell me when I was notified either. They just kept telling me to call billing because they couldn't help me. I told them they contacted me asking to help... I asked again when they notified me of the super secret bill for my "free" accounts and they went silent.
We texted for over 6 hours. I have no idea how many people I talked to but answers kept changing. First they said they couldn't confirm when they notified me of the billing. Then they said they could if I provided account info, codes in text and email, etc. But then they wouldn't tell me when they say I was notified. Early on they said I had to notice they were billing me for free services and other services I didn't order in five days for a refund. Then they said 30 days.... They said I ordered the calendar and storage. I asked when and could they provide me with the order form.... they went silent again. Every time I asked for back up they went silent or switched me to someone else who started asking the same questions I'd already answered several times. Now they won't respond at all.
I've done business with GoDaddy for 20+ years. I've had private and business domains. I've paid for email services I ordered and have had no problem paying for the stuff I asked for. But I didn't ask for this. There is well over a year left on these services I didn't ask for but I can't even get a credit for the remaining year. Apparently you have to notice they screwed you in 5 days for a refund.... or 30 days... depending on who you talk to. Oh... and the free button on the email options page disappeared after I called support. Good thing I have a screenshot with the date and time... showing it was there. Not that it matters. They don't want to help you anyway. Just bill you for stuff you didn't order.
Reviewed Jan. 6, 2022
As a webmaster, I update the credit card information for an organization when the President changes every 3 years. I made a mistake inputting 1 digit, and was unable to update the card online. So I called Customer Service to be sure the card was the problem and thought they understood I was going to call back after re-verifying the card information with the President. GoDaddy locked me out of the account! Then the next rep told me to do it online. Well I can't because I'm locked out. Then even after I gave them the correct 2 step verification code, they still insisted on sending an email in order to update the credit card. Of course the email belongs to the President, so I can't do that either. I asked for a supervisor. The rep refused. After 15 years of service, on autopay without a missed payment, this is how we are treated. I have had experience with many web hosts and GoDaddy has never impressed me. This is the worst experience yet.
Reviewed Dec. 29, 2021
Don’t use GoDaddy. Their customer service is dreadful but they are also unethical. I purchased two premium domains and once the funds were cleared, they have put my account on hold and insisted I upload my private ID documents for example Passport. I’ve told them three times I won’t send them my private ID and if they wanted this they should have asked during my purchase process. I have now asked three times for a refund but they simply continue to send their standard text asking for my private ID documents. They are bullies and fail to listen. A terrible company with no ethics.
Reviewed Dec. 22, 2021
This review is about the chat service specifically. I had an excellent experience when I finally decided to try to get someone live. Spent about 3 hours trying to get a website and domain connected. Disconnected 4 times. Agents do not read information in chat. Agents just follow a script. Confusing explanations. Bot and live agent coordination is a waste of time if your answers are anything not 100% in line with their programmed scripts. Verification process is clumsy and awkward. No recording of information shared so had to verify, re-find, re-explain, information each time. If I had not already purchased multiple sites they would be losing all my business.