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Network Solutions Reviews
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The customer support from Network Solutions is the worst I have ever encountered after talking to 6 support staff. There was no way to log in to our account. Moreover, all our emails have been blocked for more than a week resulting in losses of 15,000 US $ as we could not communicate with prospects and customer.
We have now spent 10 hours with their front line and senior support staff with no solutions. I want to warn everybody to abstain from any business with Network Solutions / Web.com.
Do yourself a favor and do NOT sign up with Network Solutions for a website - unless you like endless spam, terrible customer service, frequent outages, the inability to edit your account or cancel services and a website that is not only near impossible to edit but looks like it's from 1998.
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After hosting a DIY Website at Network Solutions for several years I decided to get it professionally designed in December 2022 and also decided to sign up for one time SEO marketing package. The design was at best mediocre. However I decided to go ahead with the initial design, but after the SEO portion was completed I noticed right away some issues with the search engine giving an error on my website. Without going into many details, trying to resolve it was a harrowing experience to say the least. I started to dread calling the support number as it would be two hours of bouncing around from department to department and explaining the issue to numerous agents and being told they would look into it to no avail. Then one agent tells me it’s a DIY thing and then said it’s the Google search issue and could take months but my website is not “broken.”
So I paid a couple of thousand dollars to have my website come up saying “nothing here.” It was incredibly frustrating dealing with this company. Totally lacked professionalism and customer service. I shared this issue with a friend who is familiar with WordPress and she resolved the issue in less than 10 minutes. I had spend 8-10 hours with network solutions trying to resolve a matter that took her 10 min!! Grateful to this friend. Sharing this experience here so no one else goes through what I went through with this company. Beware.
We switched to Network Solutions from 1&1. We chose Network Solutions because they should be the best in the business. They started the business after all. Well, if they keep this up they'll be out of business. We've had horrible email problems using them AND no way to get things fixed. The chat support is useless. All you get is responses like "I'm just a chat agent so I can't help with that." We've submitted support tickets ad nauseam on problems only to never get them resolved even though the chat agent says "It will be resolved in 1-2 days and it's high priority." Uh no -- we've found out it will NEVER be resolved and it isn't a priority at all! Support - terrible Email system - buggy and unreliable. Overall - stay away and let them go out of business.
We are fed up with Network Solutions! Their email servers go down weekly. We contact tech support thinking maybe something's wrong with our settings, but they admit that their servers are down and they just say they are sorry and that they're working to fix it. So frustrating!
For everything they will confuse you so that you think you need technical support, for extra cost of course. As simple as to ask them, "Where can I find information to do this," the answer is, "You need to contact our special team!" If you need something like to know a port NUMBER that you know it has to be the one they have used in their configuration, they will tell you, YOU need technical support from or special team. Have this info available and get the one who is ignorant about using a port but those who just need the correct number that NS assigned to be able to find it. I have unfortunately 11 years with them, hardly used beyond a repository of data. Now that I am developing a website I see how horrible it is to work with people who want to use lack of knowledge to EVERYTHING and with everyone even is you know what you are doing!
I originally signed up with another provider, they however didn't have the domain name I wanted. So after some searching I fount Network Solutions. It was easy to make the purchase, but since I have not been able to log in. The package came with the option to create a website, this feature never works either. After calling customer support, I was told on over 4 occasions to reset the password and that they couldn't help me. I was billed additionally for services I can't use or cancel. I emailed their support team and was advised refunds aren't allowed. This was unfortunate due to the fact that I wanted the domain I purchased through them. Now I have to dispute the charges to get my money back. I spent hours of my time with their customer support that want helpful at all. Stay away, unless they have a change within the company.
The email is down constantly. I don't get some emails. Half the time the login page won't work for some reason. I can't sync to an email client for more than a day before it stops working for no apparent reason. Customer service is bad.
My emails are no longer going to spam, but they never did recover my deleted emails. I still wasted so much time when I never should have.
This company is a joke and if I had time and could figure out how to leave them I would. They have now cost my company money as clients are not receiving our emails as many of our outgoing emails are going into spam. They involuntarily migrated our email system from one platform to another new one without any advance warning. They lie and tell me they sent out information regarding the migration which was **... I, my partner, and assistant never received anything.
All service reps are overseas, and no way to connect to anyone in USA. I have now spoken to them 5 times about problems since the migration and demanded to speak to a supervisor, and they never once have connected me to one. Just keep stating the supervisors are on the phone, and that none are available. When I leave my name and number for a supervisor to call me back, I never have been called back.
I have been told after 3 separate calls that they are 100% sure the problem is fixed, but it continues with emails going into spam. We can not possibly check and follow up on each email we send as to whether or not it has been received, nor should we have to. The owners of this company need to decide if they want to stay in business, because if they continue to use the overseas service area which are completely useless, then I expect this company to flounder and be out of business in the future.
Another issue is that when this migration happened, all of my, my partners, and assistants deleted emails disappeared, and they are telling me we can not get them back. I run a business using their email platform and we need those emails. They absolutely are the worst company in regards to customer service that I have ever dealt with. This is the first time after 28 years in business that I have ever written a company review, and I am doing this to save other people from working with this atrocious company!
I have been trying to terminate an auto subscription of annual fee of $10 for back domain name. Failing to get any response to my attempts I had to cancel my card and waste time and effort... Only then, I received an email from them, alerting me... Appalling service.
Network Solutions author review by ConsumerAffairs Research Team
Network Solutions offers customized web hosting plans. Customers choose the features they want and only pay for those, rather than paying for a plan that includes extra features they may not use.
Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.
Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.
Easy-to-use controls: It is easy to navigate the control panel and do what you want to do with this web host.
Great customer support: There is 24/7 customer and technical support with low wait times, even during peak hours. The customer support line is toll-free. You can also get support via live chat and email.
No matter how much you pay, you can only host one domain: Even if you pay for premium service, you cannot host multiple domains, which is inconvenient for small businesses and unworkable for web hosting companies.
Unlimited storage, bandwidth, and mailboxes: If you are on a small budget, you probably will have to deal with limitations until you can afford to upgrade. Customers will need to pay premium prices for unlimited storage, bandwidth, and mailboxes.
Service: Depending on the features you choose, you can end up paying a lot for web hosting.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Network Solutions Company Information
- Company Name:
- Network Solutions
- Year Founded:
- 1979
- Address:
- 12808 Gran Bay Parkway
- City:
- Jacksonville
- State/Province:
- FL
- Postal Code:
- 32258
- Country:
- United States
- Website:
- www.networksolutions.com
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