Network Solutions

Network Solutions Reviews

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Overall Rating2.2 out of 5
See all 327 reviews & ratings

About Network Solutions Reviews

Network Solutions Reviews

ConsumerAffairs has collected 327 reviews and 597 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 11, 2023

This is the fourth time since I have been with them that they change the extension to retrieve your email from Apple mail. It rendered my Apple email totally unable to retrieve email. I called them for support. After 2 hours of combined time on the phone, they failed to solve my problem and they wanted to charge me almost $200 to connect me with the actual supplier of the email. Wait what? I decide it is time to quit these company, they are nothing but a bunch of incompetent people.

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Reviewed Aug. 20, 2023

Network Solitons is undoubtedly the most egregiously unethical and deplorable company in existence. Their audacious tactics involve surreptitiously turning on auto-renewal for their services, entangling unsuspecting customers in a never-ending cycle of exorbitant charges without their consent. With blatant disregard for basic principles of consumer rights and transparency, Network Solitons displays a contemptible lack of integrity by preying upon their own clients. Moreover, the quality of their service plummets to unimaginable depths, leaving customers stranded with subpar resources and abysmal support.

The sheer audacity and malevolence displayed by this maleficent enterprise is unparalleled, cementing them as the epitome of corporate cruelty and deceit. Unscrupulous practices such as these tarnish the already dubious reputation of the tech industry, reaffirming Network Solitons' status as an abominable entity deserving universal condemnation.

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    Reviewed Aug. 14, 2023

    Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone charge a fee just for domain forwarding!? They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2023

    We have registered domains and used hosting from Network Solutions for decades. But the last couple years they have been awful. Our most recent experience is in trying to get a contact email changed. This was a simple request that they said would take 24 hours. I have now checked every day, going on two weeks, and still nothing. Literally cannot open our business until this is fixed. Customer services reps always say they have escalated the case, prioritized the case, ad nauseam, but we never hear anything from anyone. Once we get this fixed, we plan to move all our domains away from Network Solutions. Just can't continue working with the shoddy level of service and dishonesty.

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    Reviewed June 21, 2023

    Our non-profit is dependent on our website and domain name recognition for visitor traffic, and after renewing our subscription for an additional 5 years and $1,000, Network Solutions has utterly failed to renew our account. As such, we have expended nearly seven weeks and the time of multiple staff and volunteers, and a computer tech attempting to get the Network Solutions folks to do their jobs. I have never ever seen the abject lack of customer support that our organization has experienced. Our mistake was to renew our account with this would-be vendor.

    Our organization has determined that we will need to find a reliable vendor for the our website has now taken a hit, and has been out of service for the past week, and repeatedly over the previous month, due to the mismanagement and incompetence displayed by the "techs" at Network Solutions. I would strongly advise avoiding this company until they get their act together, or declare bankruptcy and go away.

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    Reviewed June 9, 2023

    You stated Network Solutions is a good company? I have been a customer for over 20 yrs. The company has utterly failed. I have 3 hosting packages I cannot access, my business is being destroyed, Network Solutions will not cannot explain why password not working. We have changed it with them at least 15 times. Still not working. Pd for the hosting packages and can't access. This company is charging us for these hosting packages and won't repair the problem. It's illegal to charge for a stated service and not deliver, not one but three hosting packages. How can you give them a good rating? Read the reviews or many people like us. Your credibility is in question.

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    Customer ServiceOnline & App

    Reviewed May 20, 2023

    THIS COMPANY IS COSTING TENS OF THOUSANDS OF DOLLARS! Stay Away! They Are The WORST! Several days now and they still not resolved! My customers, my collaborators, even myself cannot view the website due to a ssl error / certificate! The website is being blocked by search engines such as Google!

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    Customer ServiceStaffReliability

    Reviewed May 16, 2023

    The customer support from Network Solutions is the worst I have ever encountered after talking to 6 support staff. There was no way to log in to our account. Moreover, all our emails have been blocked for more than a week resulting in losses of 15,000 US $ as we could not communicate with prospects and customer. We have now spent 10 hours with their front-line and senior support staff with no solutions.

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    Customer Service

    Reviewed May 15, 2023

    Not only did they lose my existing website. I lost my web presence and "NO-ONE" was knowledgeable as to what happened, or how to resolve the problem. I spent almost 100 hours on the phone, lost hours from work trying to get the problem resolved. I just finally gave up. I paid for three years of service. I am so unhappy with my decision to go with Network Solutions and They are the worst. And I am going to post a bad review every day until my service expires.

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    Customer Service

    Reviewed May 10, 2023

    We have subscribed to Network Solutions for Hosting many of our websites for over a decade. Three weeks ago, we discovered our main website was down when a customer called to inform us. We have been calling each day, some days 2 to 3 times to have this major issue corrected and each phone call we are told something new. Anywhere from your SSL certificate is required to be updated to there is nothing wrong and it will be corrected within 24 to 48 hours. Interesting statements: Our certificate is a three-year certificate, and we still have one more year remaining. Beside the fact of all of our accounts are renewed automatically, to eliminate a lapse.

    I am convinced the statement of 24 to 48 hours is a standard with response when the person assisting doesn't have an answer and they need to get you off the phone. I believe they are held to a time restriction in customer service, so this is how they keep the time down. I am currently waiting for the validation department to issue a SSL certificate, don't know why, but ok. Just another delay. We will be moving all of our business to an alternate web hosting company.

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    Network Solutions author review by ConsumerAffairs Research Team

    Network Solutions offers customized web hosting plans. Customers choose the features they want and only pay for those, rather than paying for a plan that includes extra features they may not use.

    • Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.

    • Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.

    • Easy-to-use controls: It is easy to navigate the control panel and do what you want to do with this web host.

    • Great customer support: There is 24/7 customer and technical support with low wait times, even during peak hours. The customer support line is toll-free. You can also get support via live chat and email.

    • No matter how much you pay, you can only host one domain: Even if you pay for premium service, you cannot host multiple domains, which is inconvenient for small businesses and unworkable for web hosting companies.

    • Unlimited storage, bandwidth, and mailboxes: If you are on a small budget, you probably will have to deal with limitations until you can afford to upgrade. Customers will need to pay premium prices for unlimited storage, bandwidth, and mailboxes.

    • Service: Depending on the features you choose, you can end up paying a lot for web hosting.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Network Solutions Company Information

    Company Name:
    Network Solutions
    Year Founded:
    12808 Gran Bay Parkway
    Postal Code:
    United States