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Network Solutions

Network Solutions
Overall Satisfaction Rating 3.71/5
  • 5 stars
    42
  • 4 stars
    55
  • 3 stars
    25
  • 2 stars
    7
  • 1 stars
    26
Based on 155 ratings submitted in the last year

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    Network Solutions Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
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    Verified Reviewer
    Original review: March 26, 2021

    I had been using Network Solutions to host multiple domains. I experienced extremely long wait times. Today I called because I cancelled my hosting services and wanted to transfer my domains to Google. It has been four months and the transfers are not done so I have no sites for my businesses. Today's wait time would be 73 minutes according to their recording. Yesterday I waited 20 minutes before hanging up. On a prior call the lady that answered had no idea what to do. Stay far, far away from Network Solutions and their sister company.

    Be the first one to find this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 28, 2021

    I'm shut out of my WordPress dashboard and so cannot create or edit the website that I'm paying for. This has been going on for three days. I've opened two tickets - the first one was closed with assurances that all would be fixed within 24 - 48 hours. The second reply said: "We currently have a scheduled maintenance of the Nameservers and while processing the update, there could be a service interruption on your account. I am limited to the amount of information that is currently available. Our apologies for any inconvenience. Although we don’t currently have an estimated time for resolution, our Systems Engineers are working diligently to complete the necessary updates with the NameServers/Network." Lousy customer support. Both tickets are marked "closed" when the problem has not been resolved.

    6 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 18, 2021

      I had a website with them for 18 years. I gave up that website 2 years ago due to retirement. I now find out my old website goes to a porn site. When I gave up my website I can’t believe they would sell a legitimate website to a porn website.

      2 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Jan. 15, 2021

      Customer Service is bad. Last 5 days we are trying to renew our expired domain and made over 10 calls and over 15 tickets but still no solution. They keep saying back end issue not coming up clearly and our domain is down along with email and business is badly affected. One of worst service I have ever seen....

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: Jan. 11, 2021

      Terrible experience with this company. Frustrated, desperate and disappointed with their customer service. Lost domain name; being charged on credit card but when called, I had to speak to someone in Asia who could not give a solution. Lost a lot of clients because of Network Solutions' Service. Very disappointed!

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 26, 2020

      I have registered my domain on Network Solutions for about 20 years! It has been stolen 3 times and they supposedly added a layer of security to prevent it from happening again. A week and a half ago it was STOLEN by a company in CHINA! They said it was done "correctly" and basically there wasn't anything they could do. HOW DO YOU STEAL A DOMAIN "CORRECTLY"??? They "escalated" it to their ABUSE team and said I would be contacted in the "next day or two." NOTHING - NO CONTACT. I emailed them THREE TIMES, but only through escalated another TICKET # and referencing my ticket number. I got a can response saying that since it was ticketed to ABUSE team, they would contact me.

      THIS IS A MAJOR HEADACHE. I have no company emails and I am losing money because I cannot respond to my customers. AS SOON AS RESOLVE THIS ISSUE (because I am going to have to do it - they won't do a thing!), I will be taking all my domains elsewhere. It's a fine resource if NOTHING HAPPENS, but NETWORK SOLUTIONS are USELESS for anything else.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 24, 2020

      I have set up domains and websites since 1999. Network Solutions was once decent, I would not use them EVER again. They have extreme issues in programming and response to problems and issues. I purchased a package, and ever since day 1 it has not worked properly. Network Solutions for whatever reason, cannot correct the issue. And their response to service tickets is terrible. Matter of fact, on many occasions, their customer support system failed.

      13 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 22, 2020

      They make it impossible by terminating a service, either by webpage or by mail. I tried and tried. When logging in to their online 'account manager', one has to be extremely careful not to contract further useless services, as checkboxes are prefilled and hidden. It seems to me that they designed their entire interface to lure customers into various subscriptions.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 17, 2020

      I've had a Network Solutions account for 10 years to support my consulting business and have consistently had problems that almost always require hours on chat or support calls. Instead of moving my accounts and risking losing my email history I opted (against my better judgment) to buy MyTime Tech Support - my total bill for these guys was just under $1000 last year - for a domain name and email. One of my clients called me Monday afternoon to say he'd gotten an email he sent back with a message 'mailbox full'.

      Then on Tuesday morning I realized that none of my news subscriptions came through. I discovered I was "over quota" on my email. Mind you I was never notified of this but my clients were with the terse email response. I asked how to get under quota? Their answer was to buy more space at $600 a year. I said let's just archive things. They said no. That leaves them on the server. Eleven hours on phone and tech support chats and I still do not know how to get under quota without deleting emails that I need to keep. I'm hiring a tech person to move my mail and hope I can keep my email address so I won't have to write to everyone I know with a change of email address. These guys know extortion...

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 10, 2020

      Network Solutions, LLC. 5335 Gate Parkway | Jacksonville, FL 32256. Network Solutions® is a Web.com Group, Inc. company. I only wanted to purchase a domain name. After signing up I was informed that the monthly price was very high so I canceled immediately. It took many phone calls and emails to get reimbursed. They make it almost impossible. My name-email and number were sold off to website development companies and I am receiving 50 unsolicited calls a day including texts and a barrage of unrelenting emails. This is a horrible company that needs investigating and prosecution. Run from this company!

      17 people found this review helpful
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      Network Solutions author review by ConsumerAffairs

      Network Solutions offers customized web hosting plans. Customers choose the features they want and only pay for those, rather than paying for a plan that includes extra features they may not use.

      • Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.

      • Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.

      • Easy-to-use controls: It is easy to navigate the control panel and do what you want to do with this web host.

      • Great customer support: There is 24/7 customer and technical support with low wait times, even during peak hours. The customer support line is toll-free. You can also get support via live chat and email.

      • No matter how much you pay, you can only host one domain: Even if you pay for premium service, you cannot host multiple domains, which is inconvenient for small businesses and unworkable for web hosting companies.

      • Unlimited storage, bandwidth, and mailboxes: If you are on a small budget, you probably will have to deal with limitations until you can afford to upgrade. Customers will need to pay premium prices for unlimited storage, bandwidth, and mailboxes.

      • Service: Depending on the features you choose, you can end up paying a lot for web hosting.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Network Solutions Company Information

      Company Name:
      Network Solutions
      Year Founded:
      1979
      Address:
      12808 Gran Bay Parkway
      City:
      Jacksonville
      State/Province:
      FL
      Postal Code:
      32258
      Country:
      United States
      Website:
      www.networksolutions.com