Network Solutions

The customer support from Network Solutions is the worst I have ever encountered after talking to 6 support staff. There was no way to log in to our account. Moreover, all our emails have been blocked for more than a week resulting in losses of 15,000 US $ as we could not communicate with prospects and customer.

We have now spent 10 hours with their front line and senior support staff with no solutions. I want to warn everybody to abstain from any business with Network Solutions / Web.com.

Do yourself a favor and do NOT sign up with Network Solutions for a website - unless you like endless spam, terrible customer service, frequent outages, the inability to edit your account or cancel services and a website that is not only near impossible to edit but looks like it's from 1998.

After hosting a DIY Website at Network Solutions for several years I decided to get it professionally designed in December 2022 and also decided to sign up for one time SEO marketing package. The design was at best mediocre. However I decided to go ahead with the initial design, but after the SEO portion was completed I noticed right away some issues with the search engine giving an error on my website. Without going into many details, trying to resolve it was a harrowing experience to say the least. I started to dread calling the support number as it would be two hours of bouncing around from department to department and explaining the issue to numerous agents and being told they would look into it to no avail. Then one agent tells me it’s a DIY thing and then said it’s the Google search issue and could take months but my website is not “broken.”

We switched to Network Solutions from 1&1. We chose Network Solutions because they should be the best in the business. They started the business after all. Well, if they keep this up they'll be out of business. We've had horrible email problems using them AND no way to get things fixed. The chat support is useless. All you get is responses like "I'm just a chat agent so I can't help with that." We've submitted support tickets ad nauseam on problems only to never get them resolved even though the chat agent says "It will be resolved in 1-2 days and it's high priority." Uh no -- we've found out it will NEVER be resolved and it isn't a priority at all! Support - terrible Email system - buggy and unreliable. Overall - stay away and let them go out of business.

We are fed up with Network Solutions! Their email servers go down weekly. We contact tech support thinking maybe something's wrong with our settings, but they admit that their servers are down and they just say they are sorry and that they're working to fix it. So frustrating!

For everything they will confuse you so that you think you need technical support, for extra cost of course. As simple as to ask them, "Where can I find information to do this," the answer is, "You need to contact our special team!" If you need something like to know a port NUMBER that you know it has to be the one they have used in their configuration, they will tell you, YOU need technical support from or special team. Have this info available and get the one who is ignorant about using a port but those who just need the correct number that NS assigned to be able to find it. I have unfortunately 11 years with them, hardly used beyond a repository of data. Now that I am developing a website I see how horrible it is to work with people who want to use lack of knowledge to EVERYTHING and with everyone even is you know what you are doing!

I originally signed up with another provider, they however didn't have the domain name I wanted. So after some searching I fount Network Solutions. It was easy to make the purchase, but since I have not been able to log in. The package came with the option to create a website, this feature never works either. After calling customer support, I was told on over 4 occasions to reset the password and that they couldn't help me. I was billed additionally for services I can't use or cancel. I emailed their support team and was advised refunds aren't allowed. This was unfortunate due to the fact that I wanted the domain I purchased through them. Now I have to dispute the charges to get my money back. I spent hours of my time with their customer support that want helpful at all. Stay away, unless they have a change within the company.

The email is down constantly. I don't get some emails. Half the time the login page won't work for some reason. I can't sync to an email client for more than a day before it stops working for no apparent reason. Customer service is bad.

This company is a joke and if I had time and could figure out how to leave them I would. They have now cost my company money as clients are not receiving our emails as many of our outgoing emails are going into spam. They involuntarily migrated our email system from one platform to another new one without any advance warning. They lie and tell me they sent out information regarding the migration which was **... I, my partner, and assistant never received anything.

I have been trying to terminate an auto subscription of annual fee of $10 for back domain name. Failing to get any response to my attempts I had to cancel my card and waste time and effort... Only then, I received an email from them, alerting me... Appalling service.