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Network Solutions

Network Solutions

 3.9/5 (258 ratings)
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  • 1 stars

About Network Solutions

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Overall Satisfaction Rating

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  • 1 stars

Network Solutions Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: July 9, 2021

This company will bill you for products that you did not receive services. Watch your billing closely. If you dispute the charge, expect a foreign phone operator who is trained to not give you the refund until you fight with them for over 25 minutes of your time. I had to fight for a $7.99 refund for over 25 minutes. I have 4 websites with this company for over 20 years. This is not the first time that I have been improperly charged. They say they value your service? Actions speak louder than words! Buyer Beware!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 7, 2021

Like so many below, I am a victim of fraudulent billing that was not authorized. They along with their parent company Newfold Digital are the worst in the industry. They can keep rebranding and consolidating, but their executive team needs to correct decades of horrible billing practices, terrible support personnel and antiquated policies. No wonder so many people pull their domains, their websites and their digital presence away from anything to do with this horrible company. Consumers beware. Stay far away from any of the following: Newfold Digital, Network Solutions, Web.com, Hostgator. I will continue to help every client I know to move and stay far away from anything to do with this company.

8 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: April 22, 2021

    I have had my company (.com) domain registered with Network Solutions for over 20 years, but I will not be renewing it. Last year they automatically "gave" me a trial of a **.site domain, which I had no interest in, and now they are reminding me every month by email that the .site domain is up for renewal and I will lose it if I do not pay for renewal. They are constantly pressuring or trying to trick you into paying for services that you do not need. They also have no clear way of messaging them about concerns, and no way to unsubscribe from these emails. Reviews on the internet tell me that there are better and cheaper options than Network Solutions.

    7 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 26, 2021

    I had been using Network Solutions to host multiple domains. I experienced extremely long wait times. Today I called because I cancelled my hosting services and wanted to transfer my domains to Google. It has been four months and the transfers are not done so I have no sites for my businesses. Today's wait time would be 73 minutes according to their recording. Yesterday I waited 20 minutes before hanging up. On a prior call the lady that answered had no idea what to do. Stay far, far away from Network Solutions and their sister company.

    9 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 28, 2021

    I'm shut out of my WordPress dashboard and so cannot create or edit the website that I'm paying for. This has been going on for three days. I've opened two tickets - the first one was closed with assurances that all would be fixed within 24 - 48 hours. The second reply said: "We currently have a scheduled maintenance of the Nameservers and while processing the update, there could be a service interruption on your account. I am limited to the amount of information that is currently available. Our apologies for any inconvenience. Although we don’t currently have an estimated time for resolution, our Systems Engineers are working diligently to complete the necessary updates with the NameServers/Network." Lousy customer support. Both tickets are marked "closed" when the problem has not been resolved.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2021

    I had a website with them for 18 years. I gave up that website 2 years ago due to retirement. I now find out my old website goes to a porn site. When I gave up my website I can’t believe they would sell a legitimate website to a porn website.

    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 15, 2021

    Customer Service is bad. Last 5 days we are trying to renew our expired domain and made over 10 calls and over 15 tickets but still no solution. They keep saying back end issue not coming up clearly and our domain is down along with email and business is badly affected. One of worst service I have ever seen....

    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer Verified Buyer
    Original review: Jan. 11, 2021

    Terrible experience with this company. Frustrated, desperate and disappointed with their customer service. Lost domain name; being charged on credit card but when called, I had to speak to someone in Asia who could not give a solution. Lost a lot of clients because of Network Solutions' Service. Very disappointed!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 26, 2020

    I have registered my domain on Network Solutions for about 20 years! It has been stolen 3 times and they supposedly added a layer of security to prevent it from happening again. A week and a half ago it was STOLEN by a company in CHINA! They said it was done "correctly" and basically there wasn't anything they could do. HOW DO YOU STEAL A DOMAIN "CORRECTLY"??? They "escalated" it to their ABUSE team and said I would be contacted in the "next day or two." NOTHING - NO CONTACT. I emailed them THREE TIMES, but only through escalated another TICKET # and referencing my ticket number. I got a can response saying that since it was ticketed to ABUSE team, they would contact me.

    THIS IS A MAJOR HEADACHE. I have no company emails and I am losing money because I cannot respond to my customers. AS SOON AS RESOLVE THIS ISSUE (because I am going to have to do it - they won't do a thing!), I will be taking all my domains elsewhere. It's a fine resource if NOTHING HAPPENS, but NETWORK SOLUTIONS are USELESS for anything else.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 24, 2020

    I have set up domains and websites since 1999. Network Solutions was once decent, I would not use them EVER again. They have extreme issues in programming and response to problems and issues. I purchased a package, and ever since day 1 it has not worked properly. Network Solutions for whatever reason, cannot correct the issue. And their response to service tickets is terrible. Matter of fact, on many occasions, their customer support system failed.

    13 people found this review helpful
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    Network Solutions author review by ConsumerAffairs Research Team

    Network Solutions offers customized web hosting plans. Customers choose the features they want and only pay for those, rather than paying for a plan that includes extra features they may not use.

    • Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.

    • Provides WordPress hosting for blogs: Bloggers will appreciate being able to host WordPress and take care of all their blogging needs. WordPress can also be used to design a website without needing to know much in the way of code.

    • Easy-to-use controls: It is easy to navigate the control panel and do what you want to do with this web host.

    • Great customer support: There is 24/7 customer and technical support with low wait times, even during peak hours. The customer support line is toll-free. You can also get support via live chat and email.

    • No matter how much you pay, you can only host one domain: Even if you pay for premium service, you cannot host multiple domains, which is inconvenient for small businesses and unworkable for web hosting companies.

    • Unlimited storage, bandwidth, and mailboxes: If you are on a small budget, you probably will have to deal with limitations until you can afford to upgrade. Customers will need to pay premium prices for unlimited storage, bandwidth, and mailboxes.

    • Service: Depending on the features you choose, you can end up paying a lot for web hosting.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Network Solutions Company Information

    Company Name:
    Network Solutions
    Year Founded:
    1979
    Address:
    12808 Gran Bay Parkway
    City:
    Jacksonville
    State/Province:
    FL
    Postal Code:
    32258
    Country:
    United States
    Website:
    www.networksolutions.com