Network Solutions Reviews

As a prior customer for about a decade with iPage as our Website hosting and domain registrar, when Network Solutions bought iPage, I had to drop everything to get our Website moved to another hosting provider because Network Solutions was going to charge us double what we originally had been paying. After moving our Website to another hosting provider, I have been trying to transfer our domain registrar to the new hosting provider for over a week. Each time I request an EPP code from Network Solutions, they provide me a EPP that is invalid. I'm on my fifth EPP code now. Avoid Network Solutions at all costs, but don't take my word for it - just lookup Network Solutions on Wikipedia. They are present day pirates.

The worst part I found is that you cannot reach a person in their "specialized team" department. They just claim they only receive email, and they are horrible about responding!! We transferred our customer's business domain and email on a Thursday, but it wouldn't allow us to create an email account in the Professional email account we purchased. We were told the problem was "escalated" to a "specialized team" that would fix the problem within 24-48 hours. We received no updates all weekend, and multiple support chats and calls only told us it was "being worked on." After 67 hours on Monday, we received an email from support claiming we had an email set up in the wrong place, which was not true. 72 hours later, the email still doesn't work, and no one will do anything about it. $700 for hosting support and 2 email boxes with 25 GB storage that cannot be used is unacceptable!

It was a terrible experience. First, the AI chat box couldn’t solve the problem. Then I paid $150 to speak with a human, but instead I was routed through two more AI chat systems that identified the issue but couldn’t resolve it. After that, I was transferred to two different representatives, who eventually connected me to a third person. The best they could do was inform me that a technician would resolve my issue within 24 to 48 hours. All this take a total more than 4 hrs.

How is it possible a company of this size has such unstable systems. I'm talking both the frontend and backend. Eg. SSL verification simply doesn't work half the time, I don't get emails. I've tried with CNAME record and email route both are equally unstable. The frontend is just as bad with the site showing you stale cached data, not to mention upsells everywhere. Ugh. Since 2021ish, or since their "refresh", this is the most frustrating web service to deal with. I recommend going anywhere else. Don't waste your money with these bozos.

BIG MISTAKE getting "domain.com" that got taken over by "network solutions". They could care less about you. They don't even have proper wording. I was sold "10 gb MORE email storage" and already had 5 gb. So that would make 5 + 10 = 15 right? APPARENTLY I'M WRONG. I have a doctorate degree and I guess I can't do simple math because all I get for $50 more a year is 10 gb TOTAL, so that is FALSE ADVERTISING. They refused to give me 10 more, even though that's what it said I would get, and before purchasing I even got on their chat and DOUBLE CHECKED with an agent but that wasn't good enough. TERRIBLE COMPANY.

We had a good and reasonable service with iPage and suddenly it was acquired by Network Solutions... I don't remember seeing any notifications about the 3-year renewal cost which was double the amount we used to pay. A year later, we wanted to cancel the service and was told it was possible to get a pro-rated refund. We moved to another low-cost provider at a fraction of the cost and when we called to cancel, they refused stating their canceling policy. We were offered a substantial discount to stay but we didn't. The online reviews are very bad and I read the following summary: "High renewal fees, hidden costs, and, for many, aggressive sales tactics to purchase unnecessary services".

It's taken them 3 full days to restore my domain after they took it down because of a hidden fee that was missed due to my cc getting hacked. This is abhorrent. The customer service has been terrible.

If we could give a zero stars we would. We have been with Network Solutions (previously Register.com) for YEARS! It seems like we can go a couple years and then we run into serious issues. We have lost 4 days of business due to them not being able to figure out our PAID for domain name renewal. We`ve called multiple times and though the staff has been nice, we have gotten nowhere. I`d certainly not recommend this service to any business owners that do not want to lose access to emails.

If you didn't notice, this company has almost total negative reviews. I would post more, but obviously this company could care less. Warning, run away from this company as fast as you can!! Buyer Beware!

Terrible worst experience. Unbelievable dishonesty, fraud charges, misrepresentation, mismanagement, misconduct, taking advantage of consumers, manipulative, deceptive, don’t give services of for, needs to be investigated by higher authorities.