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A2 Hosting
A2 Hosting
Overall Satisfaction Rating
3.04/5
  • 5 stars
    66
  • 4 stars
    6
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    64
Based on 140 ratings submitted in the last year
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A2 Hosting

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228 A2 Hosting Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 13, 2019

I think I've been a customer of A2 Hosting for over 10 years now. I first started out hosting one site, then switched to a re-seller account, and have purchased multiple domains through A2. I encourage everyone looking to start a site to go to A2. Unfortunately, none of them bother to use the affiliate link I provide for them. I don't know whether it's inconvenient to find where to put the code, or if they're just not interested.

A2 is overall a very good host. I have not found anyone better. Their troubleshooting department is very good. I've been most satisfied with the troubleshooting crew when I call at very late hours (I'm located in the United States). They have been able to quickly assess any problems with my site and help me fix them quickly. I prefer to call at night as opposed to submitting an online ticket, because online ticketing seems to be a lot slower (though I always receive a reply within 24 hours).

I only have two issues with A2. One was a security breach that must have taken place over the phone. One of my old employees wanted me to give him a site, and before I gave him approval on anything, he called into A2 and separated that domain and hosting from my reseller account without my permission. The A2 rep I spoke to said he must have given them my father's middle name, but honestly, I don't know how he would have given that correctly as it's a very unusual name, and I have not seen it available anywhere online. This person also knows very, very little about me personally, so I feel it was probably a breach on A2's part. It happens and wasn't such a huge deal, so I just let it go.

The other issue is cost. I'm sure I've spent many thousands with A2 over the years, and when the server I was on got very old, slow, and was having outages, I was told I'd need to switch serves. Unfortunately, this came at an additional cost, when I feel the cost should have remained the same. I think A2 should honor very loyal, longtime customers by being able to lock in reasonable rates. I currently feel I'm paying too much. I'm not really working on sites anymore, and only have a couple on my account that need zero maintenance, so I just feel like it's a lot of money. Other than those two things, I've been very satisfied with the company. Thank you.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I own a web development company, so we build lots of sites for different clients. I have gone through a number of different hosting providers over the years and things change, requirements change, and technology changes. I initially tried A2 out just to see how it was but I ended up choosing them because I felt that they were approachable and they’re kind of local in a way. And when I call, I get a person and I know who I'm talking to.

I moved everything to A2 because of the quality of the hosting and the speed of the servers. The service support that they offer was really what kind of turned me. The product had to be good, but inevitably, there are problems and so I need to be able to reach out and talk to someone. I’ve known a number of their guys over the years. I used to work with one guy who's not there anymore and I really loved working with him. I have a lot of different clients I’ve hosted on their servers and I have several accounts with A2. I have a dedicated server and I have a BPS. When you have as much contact as I’ve had in the past, you just get to know people because you spend a lot of time on the phone with them.

The other thing that I always liked about working with the team was the tier 1 support that I worked with for the first couple of years, even late last year. They would help you solve problems that weren’t within the scope of maybe what they’re supposed to do. They would help me work through the WordPress issues that constantly come up. Whereas now, when I call, I get maybe some information about the problem and it’s more like, "Well, you need to go do this," instead of helping me get it done. It’s not my helpful neighbor anymore. When I’m in a client facing business, where I’m managing 65 websites for clients and some thing has come up out of the blue, I’m looking to solve the problem. It’s usually an emergency for somebody. But that being said, reliability seems to be steady. And the pain of switching is high, so I’m captive up to a point.

I’ve come close to leaving A2 in the last couple of years. I’ve had some concerns over their product reliability at this point to the extent that they had some serious issues over the last year with the power outage of the data centers. They don’t own their data centers, not even within their control, but nevertheless. They had two power outage situations that I can recall in the last year that shut everything down including the ability to contact them. That was not a good situation. But I met with one of their reps and I had a heart-to-heart with him a little bit about it. Since then, things really seemed to be reliable.

The support has migrated and they’ve had some change in personnel. So, that turnover makes me think a little bit about that because an important aspect of my relationship with A2 that has changed a little bit was the personal relationship. That was the value because everything could be going to crap, but if you got the people there that kinda walk you through it and talk about it, and ensure you can keep up with it, following up with things going on, then that makes up for a lot of crap. But I don’t feel like I have that anymore with them. I am testing other companies right now. It’s not about leaving A2, but it’s about diversifying my server base.

Other than that, I always recommend A2, but it depends on who for. Given my experience the last year, if you’ve got an enterprise level solution that can’t afford any hiccups, I’d have to think about that a little bit. But if it’s just a normal business website that if it goes down for an hour or two in the middle of the night and not matter, that’s fine.

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A2 Hosting response

Hi Benjamin;

Thanks for the support through the years and we do appreciate your kind words! You're right about the power outage too, which was completely unacceptable considering the backup power wasn't working. That's why we've been working to make our other data center options the default choice as well as review options to migrate services from that location.

If there's anything you need at all, please don't hesitate to ask! We look forward to continuing to work with you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2018

I run a small website design and hosting business. We had gone through a really bad experience with HostGator when they had an outage at one of their data centers where our servers were located so we started looking around. My business partner at the time had either read an article on A2 Hosting or had some recommendation from someone so we checked deeper into it and it looked like a good program.

For the most part, A2 has been really good to work with. The only part that's been frustrating for me is we have had some outage events where it seemed to take a really long time to get support because of the breadth of impact of the outage or we were in line behind a bunch of people to get support. But the last time that happened was about two years ago and I haven't had any events occur since then. At the same time, I've also reduced the number of my clients that I have on my A2 Hosting account and I'm in the process of moving off of A2 Hosting. But overall, the people I've worked with had been very knowledgeable, very helpful, and supportive. They've also been very accommodating. So, if anybody is looking for general hosting services, I would definitely recommend A2 to them.

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A2 Hosting response

I'm glad to hear you have had a positive experience with us overall Art. However, we'd love to see if there's anything we can do to keep you with our service even though you're downsizing your business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2018

I had a web video site and a wedding site. I was kinda doing that on the side. I was working with GoDaddy initially and I was having issues with them. Then, I was trying to build a website and the company I was looking with to build my initial website was tied in with A2 Hosting and I ended up with them. With A2 Hosting, as far as the domains go, everything is fine. I haven't actually been using none of my domain names, but I don't wanna lose them because they're good.

The thing I like about A2 is I can navigate around pretty simply around their webpage. I understood more of what I was getting for. Also, A2 Hosting continues and keeps me updated when I'm gonna lose a domain. They follow up with emails and they gave like a 100 chances to say, "Okay, you must not want this." I really like that because a lot of times, I get a lot of junk mail and I don't get it or it'll go into spam and it would just move for whatever reason. And with GoDaddy, I would go into default and it was a pain in the butt. The only reason I have my domain names is because of A2's persistence.

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A2 Hosting response

Glad to hear you've enjoyed your experience with us so far!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 5, 2018

I wanted to set up a website that was independent of the university website, so I looked into web hosting providers. I did some research and selected an app that allowed me to make a relatively simple web page, and one of the suggested web providers of the company that I purchased that app through was A2 Hosting. I went with A2 and chose a basic package which was pretty much having my own web page.

When I first used A2, they were really useful because I was administering a couple of grants and their system allowed people to be able to access me very readily. It was much easier for both the students and the people that I was involved in, in the grants, to be able to access my information without having to go through the university system because the web page in my department is pathetic.

Afterwards, I started my own consulting company, so I was in the midst of redoing the web page recently. In order to be able to focus on that, I had a series of questions since I haven’t used A2 Hosting in a while. Their customer service people were fantastic and they answered my questions within 24 hours. I’m not a computer-savvy, techy person, so they were very good at providing information that I needed to set up the new web page and to configure it, and also to set up all of the things revolving around the new email.

Their system is user-friendly at the basic level, so I’m very appreciative of that. When you’re trying to go into all of the different kinds of applications that they support, it gets a little bit cumbersome, so I haven’t tried using some of the other applications that they support because it’s not very clear to me what works and what doesn’t. But for the purposes that I need, their system is absolutely fantastic and their customer support team is really helpful. I would definitely recommend A2 Hosting and I have already recommended them to other people.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 21, 2019

I needed to migrate one of my sites quickly that was hosted on a different hosting company. A2 jumped right on my request, and within a couple of hours, the migration was finalized. After a few hours to allow the site to propagate, everything worked perfectly. I have been with A2 for a number of years and they never fail to please.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 18, 2019

I migrated to A2 hosting and their support is freaking fast, helpful, smart... and willing to go over and beyond to help. Simply outstanding. I will never leave the A2 platform. I must have open about 20 tickets getting my stuff done within 48 hours. They are flawless.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2019

One of the best customer service we have seen especially from a hosting company. Emailed responses were as fast as chatting with an online agent. Cleared all our doubts with ease. The package and the facilities offered seem better than the competitors. Excellent!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2019

I am very non techie. And having customer support that holds my hand as I develop my site and my future business is very important. I am thankful for the support given by the tech guru of A2 hosting. They are always ready and very patient even towards my "noobie" questions. And more importantly, they helped solve whatever problems I experienced quickly. Thank you so much.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 10, 2019

Great Customer Service. I contacted them for help and they responded with all necessary information before I even knew it. They're simply the best hosting site out there. ‼️❤️ Their prices and Knowledge Base are also top notch and top of the game.

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A2 Hosting expert review by ConsumerAffairs

A2 Hosting offers a wide variety of hosting services, including ad management hosting, blog hosting, CMS and CRM hosting, eCommerence hosting and more. Prices for shared hosting starts at less than $10 per month. A2 Hosting was established in 2001 as Iniquinet and began operating under their current name two years later. It is headquartered in Ann Arbor, Michigan.

  • Uptime: You never want your site to go down, and A2 Hosting provides reliable service. They promise serves will be up 99.9 percent of the time. They’ll give you a credit if you site is down more than 0.01 percent of the time.

  • Customer support: A2 Hosting has customer support employees available 24/7. You’ll be able to get in touch with someone if you have any questions.

  • Speed tests: The load time is important for your website, and A2 Hosting offers fast speeds. You can run speed tests from their website to get an estimate of upload and download speeds from their three server locations.

  • Referral bonus: When you sign up for A2 Hosting, you’ll get a special referral code to share with your friend. If someone else signs up using your code, you’ll earn a $50 credit.

  • Environmentally friendly: A2 Hosting reuses older hardware and encourages telecommuting to reduce its carbon footprint. The company also partners with Carbonfund.org to fight climate change.

  • Best for: bloggers, small business owners, artists, writers and anyone with a personal website.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

A2 Hosting Company Information

Company Name:
A2 Hosting
Company Type:
Public
Year Founded:
2001
Formerly Named:
A2 Hosting
Address:
PO Box 2998
City:
Ann Arbor
State/Province:
MI
Postal Code:
48106
Country:
United States
Phone:
7342224678
Website:
www.a2hosting.com
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