Mike at webhostingpad.com provided exceptional customer service when I needed help with my email account. As a deadline was approaching to distribute an e-newsletter, I began to panic because I could not receive or send email. Mike was tenacious, professional, courteous, and reassured me the problem would be resolved. And it was and I made my deadline. I am now a customer for life!!!
I've been using WebHostingPad for years. I like their prices and their ability to get things up and running fairly quickly once I start working with them. So far their team has been very courteous, but there had been plenty of instances where there had been some problems with the service that are their responsibility and the team had not been able to assist with those things. When there's a problem with spam email or with an overloaded server, they're not so quick to resolve that in terms of support. But overall, they’ve met my expectations.
I got WebHostingPad for my parents and for my website but I have no reason to recommend the product to anyone. It's affordable, but the quality and performance of their servers were not good. It has caused me a bunch of issues so I'm not a huge fan of theirs. Their support is good but the service performance is really bad. I've been tracking it everyday and there is a huge difference compared to other companies who offer the same price. I got a different plan which is better and more expensive but it's still not up to par with what other companies offer.
My website went down and I had no clue how to fix it. I then submitted a ticket to WebHostingPad where I received an amazingly fast response telling me what my problem was, how to fix it and eventually fixing it for me at no cost. These are reasons why all 4 of my domains and hosting are with WebHostingPad. Good job guys.
After a year off, I decided to start blogging again. As it turned out, my wordpress template had become obsolete in that time. Thus, I was unable to access the blog to update it. I can get around in Dreamweaver, but problems with wordpress are a mystery to me. After trying in vain for about an hour, I contacted webhostingpad and they had me up and running in a matter of minutes. They were very professional and knowledgeable and I highly recommend them.
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We appreciate your kind words and are glad to hear our support staff was able to help make your migration to be as seamless as possible. We look forward to being able to provide you the best hosting experience possible.
Original review: Oct. 3, 2016
I had been using Bluehost but WebHostingPad seemed to have all the same offerings and was considerably less expensive. I got them and they've helped me get my website and other websites that I've designed online. When I've had issues uploading on my website in the past, I was able to call their support and they were always helpful.
I've worked with WebHostingPad since 2009. One of my employees came across them when we were looking for hosting. They're inexpensive which I appreciate and somewhat responsive with our issues. If I have any kind of a technical question, I will go on and ask and typically if they're available they answer it. If I need a site scanned for malware they usually take care of it fairly quickly. In fact, we just had a website hacked with some malware put on it. They scanned it, found some of the malware and I found the rest of it. I appreciate them being able to do that.
Right now I'm trying to move to something called a VPS Depot and they were able to move some of my websites over to a new host but that's not really user friendly and we're trying to figure that one out. Their cPanels are pretty straightforward and easy to use. So if I want to add another domain, I can. Almost everything we do is WordPress and I can also add that. They also helped my business through cost savings. Overall I would recommend them to people.
My husband's former co-worker had web hosting in WebHostingPad, and he let me use it for a little bit. And then I decide to branch out on my own and continued my service with WebHostingPad. I use their product for blogging, and host a WordPress website there. They have provided troubleshooting with my own installation of WordPress, but I did not go with their WordPress optimized installation because I am a bit of a control freak, and wanted to do all the uploads myself.
I was experiencing slowness, so I contacted their team, they were doing troubleshooting back and forth, and they suggested some stuff to install to help cache the page and help overall speed up the performance of my site. They also offered the choice to move to a different server if I wanted to, but I did not go that route, I stuck with what I had. I also contacted them about changing my renewal from a three year to a five year., they said, "Yeah, just email", and took care of it pretty quickly and easily for me. I have recommended WebHostingPad to fellow friends who are looking at building their website.
The host I was with before offered lots of features. They charged reasonably but I didn't need all of them. WebHostingPad didn't offer the service that I don't need and didn't charge so it seemed like a good match and I wound up with them. On the upside, their servers are up quite a lot. On the downside, I've had two occasions at least in the last year where somebody sent me an email and the web server wasn't up. They thought that I had gone away and so the website canceled my account. I'm trying to unsnap through that. So, it'd be really nice if the web servers were up more than they are.
In one case, I reached out to their customer service. I told them that the email was sent at such time and asked if they were having server problems. They wrote back and said, "Yes," which is wonderful as we now know the exact cause of the problem. On the other hand, we don't want it to happen. A 100% uptime doesn't exist but I have the impression that other web hosts have higher percentage up time. Now the second issue was they took good care of me in explaining the need for new security keys, but you have to buy in order for your correspondence to use HTTPS instead of HTTP to go to a secure site.
They told me I have two domains and they told me that they have everything secure, I would need four of them. I only had one, so back in January, I ordered three and I still don't have them. Every time I write in and say, how we're doing or if we're getting close, they'd get back and say that they're having problem with the vendor and they'll get back to me as soon as they can. I got a note back that said, "Our vendor finally did their job, we referred your account to one of our specialists." And I still haven't heard from them. We're talking 10 months now and that's not within any reasonable service level.
There have also been a number of times where I didn't understand something. This is a new experience for me to be operating with a web host and so I'll send a question in and they'll answer it in a language that makes perfect sense to them but it doesn't to me. They always stick to it until I understand and they're always courteous. They do the best they can to be reasonable with us. Even if I put in my email as I often do and this has low priority, they usually get back to me within 6 or 12 hours. On the other hand, in some cases, it feels like if a different person answering would take more time to think and try to understand what this customer is asking about, we might get better responses. I want to minimize the time that they're in our queues than those folks are doing their jobs. It's good on them.
Factual basis uncertain
I'm sorry to hear about your experience. The reason your account was suspended is because you disputed the payment with PayPal.
We do offer unlimited hosting space. As outlined in our terms of service that you agree to when signing up, we have disk space quotas on each account that starts at 10GB. If you find you're using up most of your disk space and need more we will increase it free of charge. This allows us to make more efficient use of the server's disk space because the vast majority of customers will never reach that initial 10GB quota.
I'd be happy to have a member of our support team work with you to make sure that your account is running up to your standard. We, of course, want to make sure your website is available and running efficiently at all times.
Original review: Sept. 22, 2016
Webhosting Pad is the most terrible hosting company. It's a scam company. I signed up a 3-year hosting plan (with a free 1-year domain) with Webhosting Pad on Aug 05, 2016. It's a unlimited plan, but I only got 10G web space. They promised 30-day refund guarantee, but they only let my website SLOWLY work for the first month, after the first month I was unable to login to my cpanel and website was down.
After my cpanel and website completely stopped working on Sept 09, 2016, I contacted Webhosting Pad to request account cancellation with refund, but Web Hosting Pad refused to refund me and suspended my account! I paid $71.64USD for a 3-year hosting plan, but the server only SLOWLY worked for the first month, then completely stopped working. They suspended my account but took my money. Now, I lost $71.64USD, and got nothing from Webhosting Pad. Webhosting Pad is the most terrible scam company! STAY AWAY FROM THIS COMPANY! SAVE YOUR MONEY!
No response received
I'm sorry you've had trouble with your services. I've got someone reaching out to you to ensure you're more satisfied in the future. Thank you very much for your feedback!
Original review: July 22, 2016
I do not have to say much. They shut down all my domains without prior notice... They are very unprofessional. I have issues all 5 years I had the subscription, very slow server, emails very often down because of blacklist of their central server, etc...
I'm sorry to hear about your displeasure with our hosting. I'll have someone reach out to you to make sure we're doing better. We appreciate the feedback you've provided!
Original review: May 16, 2016
I purchased 5 year plan. My experience is worse, my sites are down eventually. I had to talk them to up the sites. The final issue I got on May 15, because of their server failure or something my account was vanished with data. When I ask them to upload backups they say no backups. I ask them for refund for remaining years, but they refuse that. This is the worst web hosting company I met. They vanish all my data. Be careful with them.
Factual basis uncertain
After reading about other complainers on this site that they have been charged and sent to collections for things that had been canceled previously, I became worried so I went to webhostingpad.com and tried unsuccessful to remove my credit card but to no avail since this option wasn't available. I then emailed customer service and they emailed back saying if I didn't want to renew anymore, I needed to cancel. I was planning to delete it but until my credit card info was removed first.
I then opened a ticket with customer service in the next day or two to have my credit info deleted but after 24 hours wait, I got no response from anyone despite their claim of 24/7 technical support. I resubmitted a second ticket and waited another day and, as before, my ticket went answered. I then signed in to my account and found that none of my tickets were registered or existed. Now I had no choice and no time left so opted for the only option I had left which was to delete my domain and account completely, just hours to spare before the renewal kicked in. My account was completely wiped out when I clicked on delete and accepted it; I received an email confirming my cancellation immediately afterwards.
The following day, I got an email congratulating me for the domain renewal. I was surprised how this could be possibly since my account and domain was completely wiped clean. I then emailed billing to see when I would get my money back. I received a reply the following day stating that I canceled after 5 pm so I wouldn't be getting my money.
The next day I called and spoke to a lady at the billing dept. and I was told that I had to cancel 3 days in advance in order to get a refund. I reminded her that I canceled within my contracted period and she should honor the 30 day money back guarantee on their site; she then said that was for new customers only. If this is true, why try to mislead people? Why not just put a disclaimer right there that this isn't for current customers? This is the same lady who emailed me the day before that I had canceled after their work hours so I wouldn't be getting my refund. (Please note: If you read all the complaints here, you'll see that there's actually one customer who canceled 3 days prior and still didn't get his money back).
After we hung up the phone, the lady emailed me a link to their billing policy and stated that I had agreed to automatic charges when I signed up. I dug up my original emails when I signed up and found nothing about their billing policy. At this point, I was upset but realized I couldn't do much so I emailed them that the $15 domain renewal they took would neither make them rich nor me poor and asked for my login access. I heard nothing back for several days so I went to chat on webhostingpad.com but there was no one to chat with; I ended up emailing them asking for my login access again only. Several hours later, I got an email saying "You have been referred to collections." I was a bit shocked but not surprised after reading all the complaints about them here. I shot an email back saying I would sue if I had to pay to clear up my personal credits.
What type of companies would do this to their customers? Only webhosting thieves would. An honest and reputable company would never do this to so many customers. Every time you stole from your customers, you'll lose hundreds more. You will never be successful stealing from others. It's only a matter of time before your company goes belly up and I can't wait until the day this happens. The only regret I have is being naive and didn't do the research I should before signing up with these crooks. I'll be more cautious next time. Please call me up when you're ready for a class action lawsuit.
Factual basis uncertain
I'm sorry about the issues you've had with our services. All of our accounts are set up to automatically renew in order to avoid any interruption of service or to avoid loss of a domain name registration. I agree that 5 years is a very long time, this is why we send out multiple renewal notices prior to processing any charge (30 days and 7 days prior) to make sure you're notified of this. These emails are automatically sent to the address we have on file. Unfortunately there's no way for us to tell if that's still an email address you use, that's simply not possible. We rely on you providing us with up to date contact information for all account related contact.
I'll have someone reach out to you to make sure you're more satisfied with the service.
Original review: Feb. 9, 2016
So 5 years ago I built a website using Webhostingpad.com. Due to the program I was using the server couldn't support the needs. I cancelled the server service but kept my domain names with them. My big mistake was that I kept a credit card number on file. Now 5 years later I look at my bank statement and see I'm charged a server renewal fee for another 5 years. I call customer support on Friday and get told to call back before 5 pm Chicago time Monday. I get told that billing will work with me under the circumstances. Circumstances being I closed the server part of my services 3 years ago. That they sent an email to an account I have not used in over 2 years and told me that I should of closed down the account 3 days prior to the billing date. "What were you doing 5 years ago last week? Was it setting up a website??? I didn't know when renewal was on a server account I closed".
I get told by their support people to log in and re-cancel my server service. I did as recommend. I call back today at 4:35 Chicago time and get put on terminal hold. At 3 minutes to 5 Chicago time someone picks up the phone and tells me that billing is gone for the night and to call back tomorrow. At 8:30 Michigan time I get the email that due to the fact I didn't cancel 3 days prior I'm still getting billed the 209 dollars but they have no problems now closing my account so I don't get billed again in 5 years. REALLY??? They take my money, won't refund it, but they're more than happy to close my services now... If they are going to keep my money I better still get the service I paid for and have my 5 years of server space. If anything I could set up a blog page telling the world what great service you can expect from Webhostingpad.com.
By the way... Nothing is more impressive than not only getting the runaround and taken advantage of but getting a smug email that says "too bad, so sad with a link to their policy page telling you if you don't cancel 3 days prior to renewal or decline payment in any way they send you to collections and hit you with court costs and lawyer fees". http://www.webhostingpad.com/billing-policy.html. If anything I'm learning a valuable lesson tonight and I'm asking anyone that is reading this to pass this on so no one else gets abused by this company like I have. Their motto being "HASSLE FREE HOSTING" only applies to them "You need help ??? Don't hassle us!!!" Pass this on!!!
Factual basis uncertain
I don't really write reviews, but I hope people reading this really take heed and stay away from this company. I purchased hosting from this company and no sooner than my 30 guarantee ran out repetitive down times and account suspensions occurred. I purchased the unlimited package because creating a social network is heavy on email notifications. No sooner past the time I could get my money back. Webhostingpad.com would disable my account even if I send no more than 3 emails confirmations to people who signed up to my site.
There is no hierarchy in this company and if you have ANY issues you can only resolve them via email. If your account is suspended on a Friday you will not get any response until Monday. Customer service is very limited. This company is a complete scam they don't deliver none of the extra features they advertise and if they do give it to you they will disable your account soon afterwards. STAY AWAY FROM THIS BUSINESS!!! I have attached one of the complaints I sent to this company and my account was turned on then turned back off a day later.
Factual basis uncertain
Unfortunately we don't provide refunds for account renewals as outlined in our billing policy that you agree to when signing up with us. This is because of the numerous non-refundable license fees that we have to renew to keep your account active. I do apologize if this was not made clear to you before your cancelled your account. We appreciate your feedback!
Original review: Jan. 9, 2016
I was a Webhosting Pad customer for 5 years and just paid $236.35 for another 5 years of hosting with Webhosting Pad, then decided to go somewhere else because I got sick of the down time and the 'tough luck' answers I was getting from their 'lack of' support people. It took them a week to reply to my cancellation request, and not a word about a refund, just "This is to inform you that your account has been canceled. Thank you for choosing Webhosting Pad. We look forward to doing business with you in the future! Regards, Meghan **, Billing Manager." Not a chance I'll be doing business with them in the future!
No response received
I'm sorry for the issues you've been facing with your service. I've got someone reaching out to you to make sure any issues you have are being taken care of. Thank you for your feedback!
Original review: Dec. 14, 2015
Unfortunately for your low quality services in Webhosting Pad, in 2007 this site take award for services and now 2015 I guess your site, they will take award for low bad after sales service. In the past I advise my clients and my friends for Webhosting Pad website but now is not. I No wonder to no longer see Webhosting Pad any classification for the best hosting sites for some time that which emphasizes what is happening with me when I waiting more days to solve my problem.
Factual basis uncertain
All of our accounts are set up to automatically renew so that your service isn't interrupted and to make sure any domain name you want to keep using does not expire and get purchased by someone else.
We understand that 5 years is a very long time and we don't expect you to remember the date of your renewal which is why we send out multiple reminders prior to any charge being made. Unfortunately we don't provide refunds after a renewal is processed because of the various non-refundable license fees we have to pay to keep the account running.
We certainly appreciate your feedback!
Original review: Nov. 13, 2015
I was charged by auto renewal for web hosting service that I signed up for five years ago. I was not aware about the auto renewal. They charged me for the next five years. On the day of the charge, I immediately went on to cancel the service. Even though I have cancelled the service, WebHostingPad.com will not issue a refund because it is in their billing policy. I was not aware of that, five years ago. So basically, this hosting provider took money from me for five years of service, that they will not be providing. Is there anything I can do?
For over 10 years I have been the owner of The Perfects trademark and domain. This year as I have for every year I paid for my yearly renewal of theperfects.com which had been handled by webhostingpad.com since 2007. After I paid for my renewal, their parent company who they resell for enom.com auctioned off my domain that I spent years building a brand around to a Chinese company that deals in counterfeit Cartier jewelry.
Webhostingpad.com's manager "Tim" admitted they were at fault, but instead of working on getting my domain back, they threw their hands up in the air claiming there was nothing they could do. Even icann.org which is supposed to fight for the smaller guy after receiving infallible proof that my domain was auctioned off illegally sided with them, which is still an ongoing battle. I am now in the process of getting ready to sue both webhostingpad.com and enom.com with a major class action lawsuit, since this is not the first time this has happened to customers. Instead of being able to promote and push a new album, I am now going to have to spend money and time on getting my domain back.
Factual basis uncertain
I cancelled my account and WebHostingPad charged me anyway. When I complained, the company refused to give me a refund because I "cancelled three days before my renewal".
Webhosting pad has awful server system. My website is down three times within 1 week! The customer staff told me it is "normal" because it's at the peak performance. So lame! Worst of all, they refuse to issue any refund. I'LL bring a lawyer in this case when necessary. Avoid using them! They are doing to damage your business because of the frequent downtime of their system!
Over the last month, our account has been suspended due to another WebHostingPad client being blacklisted for spamming. WebHostingPad places clients on a shared platform. Each time it takes up to 72 hours for us to once again be able to send out our business emails. The only solution offered by WebHostingPad was for a written request to have our account hosted on another of their servers.
We did so, and within 12 hours our entire email platform has been disabled and WebHostingPads Support Team can provide no information as to what happened. What they did say is to wait until I receive an email regarding their findings. When I mentioned that how am I to receive an email when the system is down - they asked for a personal email account. I in turn offered to provide them my phone number to just call. WebHostingPad claims they cannot make outbound phone calls. Nonsense, in my opinion, when a client is down for business communications and wants a prompt response.
Within the last 2 years, our servers have been down a total of 6 times, for days at a time. The longest being 4 days. I didn't notice at first, but clients would contact me about the issue. We have 6 businesses that have sites with web hosting pad, and when they all go down at the same time, it is extremely frustrating! Google Analytics will show 0 zero activity for those days and webhostingpad never has SMART or EFFECTIVE answers. They have a ton of excuses, and I'm not sure answers that are unacceptable for business owners who rely on these sites for a living. 4 minutes is bad...let alone 4 days! I am researching other hosting companies and am willing to forfeit the 2+ years left on my renewed contract. DO YOUR HOMEWORK...and most of the website rating sites are biased because of webhostingpad's sponsorship towards the company. Their ads are everywhere on the page. We consumers are not stupid.
I have another company who handles the domain name. They sent me an email after being with them for over five years and paying them two years at a time. They were using an email that was older than that and when their email was returned they disconnected the name somehow and the website fell flat on its face. I didn't know this for some time and when I called them about not being able to find the site (I had always been at the top of the listing) and was told they had a bad email address. The account had another three months to go before renewal. I am still pretty not amused with their lack of customer service. And still trying to undo the mess they made of my website.
I then called my webhost, WebHostingPad.Com and asked them to verify my email address and they did. I had lost the password and could not get onto the site. They also helped me retrieve the WordPass password. It was such a delight to work with WebHostingPad where they actually like and can't seem to do enough for their customers. Finally, in today's environment, a bright light to do business with.
Factual basis uncertain
I have been a customer of this company for the past six years. I never complained about the frequent slowdowns or lack of services. I knew it was a bare-bones operation and that's all I needed. However, this evening I used their built-in software to remove an old installation of a CMS, which wiped out everything on my site including completely unrelated folders. When I contacted the company, their response was, "You can buy a backup for $40 dollars." No matter how many times I tired to explain the situation the response was always the same. Honestly, if the wording hadn't altered slightly I would have assumed it was an automated response. I would never recommend this company to anyone.
Factual basis uncertain
I signed up for a 4 years and I cancelled my services with them after 2 years of horrible customer service and my site continuously being down for no apparent reason. I moved my site to a new hosting site and they charged my new card (which I don't know how they get the credit card number) for the domain they didn't even host. After a few emails they credited my card. I told them several times that I wanted my account close and I didn't want business with them. Again, they said yes everything is okay and the account is closed. After 2 years, they charged the credit card again and I had to report them for fraudulent charges because I never authorized the charge and never provided the credit card number.
Now, they sent me to collection because they want me to pay for a new billing cycle that hasn't even started. A service I never wanted in the first place. I asked why I had to pay for a service I am not getting and they said that I did not cancel my account with them, even though they closed my accounts, transferred my domain to a new hosting account and canceled my billing account too. How can a business that destroys other businesses with their incompetence be able to run for so many years. I am willing to join a civil lawsuit and finish this fraud that kills businesses and people's dreams.
Factual basis uncertain
This one-man show is A SCAM. I took over a client's website that had been hacked and had issues. Once I got the new site up and running on my vps server at liquidweb.com, I cancelled their account at WebHostingPad. I was told that I need to have an active credit card on the account before changes could be made. So I put my business card in and proceeded with cancelling the account. The very day I cancelled the account 11/12/2013, they charged my card for upcoming year of hosting for $71.88. I emailed the billing department back and I got an automated response. I called them and they assured me that it would be taken care of in the coming billing cycle. Two months later, several email and phone calls, still no credit back. I called them again today, 1/6/2014 and the support department picks up the billing department's phone call and tells me that the billing department can only handle that through email.
I asked to speak to a manager immediately as I called the billing department and also emailed them and no one is responding to my emails. The guy was extremely rude and kept repeating "You have to email billing or the managers and that no one was able to handle it over the phone." The way he spoke, as well as when I re-dialed the phone, it immediately got disconnected, made me think that this company is nothing more than a one man show that has a licensed copy of WHMCS on cheap vps servers somewhere and is just over their head and probably will never return anybody's money. STAY FAR AWAY FROM THIS COMPANY. WebHostingPad.com SUCKS. Read the WebHostingPad reviews. (We use LiquidWeb.com, an extremely reliable company for your VPS or website hosting.)
Factual basis uncertain
The only reason that I have given Web Hosting Pad one star is because giving ZERO stars was not an option. This company claims that they have 24x7 support, but I have had four separate incidents, over ten months, where I required support and called at night, the time after my child is asleep, the best time for me to call. No one answered for over an hour and a half, and I gave up. Had I stayed on longer, no one would have ever answered. You have the option to "chat" with someone, and I have, out of desperation, but they are evasive and unhelpful. Stay away from this company and spend your money elsewhere. Please be aware that they have a five-year option, which is an upfront, one-time payment. There is a money back guarantee, which is good for 30 days. If you have issues after 30 days, you have no recourse, and they have your money, and you have awful, awful service.
WebHostingPad Company Profile
- Company Name:
- Year Founded:
- 318 Half Day Road, Ste. 197
- Buffalo Grove
- Postal Code:
- United States
- (855) 976-4297