Webhosting Pad Reviews

What started all this was that they charged me for a hosting service that I never received and at the time of the charge they knew they could not provide me with the service because I had already migrated all my domains away from them. I gave them good warning that I would dispute the charge with my credit card company if they did not remove it. I did so and my credit card company found in my favor and did a chargeback.

Their response has been remarkable. First, they say they have sent the bill to collections. Second, they have repeatedly promised they will take me court - not just one suit but two: one for "defamation" and another for "fraud" for lying to my credit card company. Third, after finding out I am an ethics professor, they said they would lodge a complaint with the "administrative department" of my university about my unethical conduct.

Not only have I been entirely honest but I have repeatedly tried to move past the insults and threats to explain my perspective to them. I even sent them summaries from chatGPT and Google Gemini explaining why the chargeback was justified. They were never willing to consider my perspective, and were instead extremely aggressive and insulting. As an illustration, instead of responding to the points I had just made, one email began "Blah Blah Blah You are a liar and a thief Ethics professor who teaches not to lie but does it himself YOU ARE A HYPOCRITE." The last email I received was just one line long: "Have fun staying in collections!!!"

They are holding to the line that their terms and conditions say I had to cancel before the renewal date in the way they specified. It is true I didn't do that. I never claimed to have done so. It doesn't matter. Not only did the circumstances provide more than sufficient reason for my credit card company to do a chargeback, but charging for a service you know you cannot provide amounts to deceptive billing. The charge went though automatically, so I don't hold that against them. However, their refusal to remove the charge is clearly unethical. In addition to their appalling conduct in communications with me!

Back in 2014 I signed up for their hosting service to host a website I created as part of a school project. I do not recall how their terms of service agreement were written or presented to me at the time, nor will they share with me any proof or evidence that I agreed to anything. I got a random notice from them that they charged my card for 3 years of service and I immediately replied stating I do not authorize the charge and asked them to please cancel and refund and they refused and pointed to their TOS and some notifications of upcoming auto-renewal charges, which I later learned went to spam. I explained this and refused and I notified them I would dispute with my credit card company and they promptly said they would send it to collections and ceased all communication with me and disabled my account.

I am highly suspicious of this company after reading all the negative reviews and experiencing this first hand. I am highly suspicious that the two auto renew notifications went to spam, while the actual charge notification did not. The company has changed their TOS verbiage as evidenced at the bottom of their TOS page, yet never notified me of any of the changes, or sent requests to review and accept. I believe I have a right to receive notifications of changes to the TOS and request to reaccept so that I can be better informed of their terms 6 years after signing up for their service. Furthermore, WebHostingPad has refused to provide me any evidence or documented proof of what I agreed to back in 2014 or where it was located on their pages during the sign up process at that time.

I suspect there is a good chance this company is violating the Restore Online Shoppers Confidence Act (ROSCA) and possibly the Fair Credit Billing Act. As such, I have filed complaints with the FTC and my state Attorney General. If they do send this account to collections as they stated, I will open another complaint with the CFPB. At which point they will have to prove exactly what I agreed to back in 2014, as well as how it was presented to me upon sign up. A company that does good business would recognize a customer no longer needing or wanting a service and cordially refund the money, rather than using iffy legalese to rob customers for years of service they will never use. I never asked them to refund money for the 6 years of service I received, only the future 3 years they are trying to bill me for. STAY AWAY FROM THIS BUSINESS - THEY WILL STEAL YOUR MONEY.

On my second attempt, the cancellation went through, but then I was told that it was too late and they weren't going to refund my charge (one day after the renewal date). The manager I was dealing with was too much of a coward to even get on the phone. If after 10 years of being a loyal customer, they couldn't consider some sort of solution, it must mean they are desperate and probably on their way out. So again, STAY AWAY from this company and save yourself the heartache.

Their technical support has been nothing short of fantastic. The response time is quick and solutions offered are to the T. I have experienced a certain amount of downtime in the last 8 years but it would add up to not more than a day or two. Downtime occurs with every web hosting company and what is important is their customer support is ALWAYS reachable to help. Hope you guys continue this 5 star service and continue providing value for money to future customers. Thanks again!

I was also very pleasantly surprised by their support team! I have had server problems to be resolved, none of which were caused by WebHostingPad, and they have always provided me with very helpful and professional support to resolve my issues in a very efficient manner. I used chats to resolve most of my issues and their responses were always immediate and right on target. I would recommend this service for anyone looking for a cost-effective way to provide web services and anyone who likes to develop applications for personal use.