1and1

I purchased a domain from them since it was very cheap and I was bootstrapping my business. The platform was clunky so I ended up not using it and letting the domain & hosting expire. They require to manually cancel renewals and I'm pretty sure I selected NO to auto-renewals. The company didn't care and went ahead and billed me an OUTRAGEOUS amount, 7x the original cost. PLEASE NOTE that 1&1 IONOS bills IN ADVANCE. The kept sending me a billing notice and then sent me a credit because I cancelled. After I received a credit I got another bill and a notification that I WAS SENT TO COLLECTIONS for a service that was NOT provided because they had already CANCELLED everything: e-mail, domain, and hosting.

I am very surprised by all these negative reviews. Personally, I tend to only leave reviews when I am infuriated, but I had such a great experience lately that I wanted to write a review for them. I have been a customer for several years now, having bought multiple domains and two hosting packages from 1&1, now Ionos. The domains are priced similarly with other sites but I think that Ionos has the best deal on web hosting. I was paying $59 a year ($4.99 per month). They also consistently offer deals for new domains.

I had a couple domains I purchased that I let lapse, next thing I know I'm getting threatening calls from a collections agency. I contacted them and paid and they dont respond, but this piece of trash collection agency keeps calling. WOW, WAY TO GO. DO NOT EVER GO WITH THIS GARBAGE COMPANY. YOU HAVE BEEN WARNED!!!!

Someone just hacked my account (which I have had for over 3 years) and changed the email and password. I called them to let them know that these changes were not authorized. All I was told was to go to their site and download an Account Change Form and they would check into it. Time to look for another company!

This e-mail serves as confirmation of the cancellation of your 1&1 ranking Coach Basic package as of 02/06/2019. We will deactivate all package features on this date. 09/03/2019 - 1&1 MyWebsite Personal (Contract **) - ** $ 83.88. How the hell can they get away with this!!!

1&1 locked out my website without a notice based on a frivolous copyright issue. They claim they are a 24/7 company but were not available throughout the weekend. They do not stand behind their policy and are a total rip-off. Simple advice. Do not consider doing business with them. If there was less than 1 star I will give them.

1&1 is a terrible company, that does not stand behind their service. When I first ordered 1&1 DSL, it took several months (including six technician visits and even more phone calls), for my internet to work. Since then, the internet has often gone down for days and sometimes weeks at a time. 1&1 has consistently refused to reimburse me for this lost service. Do not use this company.

This hack of a company has done nothing but take money from me. I call and ask for help and the ridiculous customer service drone spoke to me as if I were an idiot. NEVER AGAIN!!! Shame on 1&1. I couldn't be more amazed at their business practices...

Not a legitimate company. This company does not follow their posted policies. If you want to work with a legitimate company, look elsewhere. IONOS will rip you off. They have a great site but once they cash the check, the service is over.

I signed up with 1&1 hosting several years ago for a $2/month plan. I stopped using the service and forgot about it. At some point they were sold to IONOS at which point they randomly charged by credit card ~$120. I called to dispute and they told me there was nothing they could do, but that my plan had changed and that they were now charging annually. I asked to dispute and they told me I could switch to a monthly plan, receive a refund of what they'd charged me, and then I'd be able to cancel the monthly plan.