Ionos by 1&1

Ionos by 1&1

 3.9/5 (622 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Ionos by 1&1

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Ionos by 1&1 Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Ionos by 1&1?
  • 4,190,654 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2022

Hello, I've signed up on the Canadian website. I did ask to cancel the service. They took money out of my account which I was never authorized for. I kept calling for a week and no one emailed me or called me. I asked to speak to a manager and NO one would let me speak to the manager. I did change my credit card. Before ending the service they contact me to pay the invoice. I told them that I am not interested to use the service. They insist to pay the invoiced. I did refuse after they send me an e-mail by collection. I told them that I will not pay a penny because of this fraud company. This is the worst company I've ever dealt with in my entire life. Beware. DO NOT sign up with Ionos 1 and 1. Your life will be miserable and you will be scammed.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 19, 2022

I am not an Ionos or 1&1 customer. While I do IT work, I use another hosting company that I've used for 15 years and I am very happy with (Hostmonster), Earlier this evening, I got an alert on my credit card that 1&1 had attempted to charge my card a $70 fee. I had never heard of them and immediately called my credit card company. They'd actually already put a hold on it for suspected fraud. They didn't say why - perhaps there had been issues with this company on other accounts. They had my card number, expiration date, security code, name and address - all my info. I have no idea who they are and how they got it, but this fake charge is downright scary. Reading the other reviews, I'm damn glad I'm not their customer. Very glad Capital One caught it, and very unhappy this company tried to steal $70 from someone who wasn't a customer.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Web Hosting delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 17, 2022

    There was a probable information breach of IONOS. This has resulted in charges to customer & theft. These people IONOS has hired have been using their answering service to get people access too their laptop. Please be advised of this. My company has lost thousands in this & 0 help from IONOS just denying that it even occurred even when I offered to show the call logs from their service. They wiped them. Your information is not safe.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 9, 2022

    IONOS is repeatedly charging my credit card despite being told many times in writing they are not authorized to use the card. Their billing is deceptive and purposely convoluted, designed to hide charges. Repeated requests to stop charging my card were ignored. I will be reporting them to the FTC, the SEC, credit card fraud divisions of European police, and I will be informing all their board members and largest stockholders of their documented credit card fraud. DO NOT USE IONOS!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 11, 2022

    I am a marketing consultant and have hosted several sites with Ionos. Everything was fine (the UI is clunky but you get what you pay for) until I tried to cancel. I cannot even believe what this process has been! I have tried to cancel via the website where the contracts are hosted, via phone call (incoming and outgoing), and via email FOR MONTHS. I have made well over a dozen attempts to cancel for 6 months. I have requested, begged, and threatened to file formal complaints and write reviews warning others off, as I am doing now. And I keep getting billed. I see many reviews describing exactly what I have experienced, so this is clearly a standard business practice for Ionos and not an isolated error. Please do yourself a favor and stay away from this company. Their low rates appear to be due to unethical billing practices.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 5, 2022

    They only send you emails to renew that have numbers so you get to sift through all of your emails and heaven forbid you buy more than one thing because they send you 4 emails for every purchase. And of course if there's any issues they only send you an email with some numbers so if you buy domain names you never know which one they are talking about. Then I get on the phone to try to get a list of which ones are still active and the supervisor can't even figure it out after 40 minutes!

    Now when you buy something together under the same number and you want to cancel one you think you cancel all oh no think again. You need to magically know that you were supposed to go cancel each one even though websites require domain names. So then 6 months later they send me to collections on a do not renew setting on domain name with hosting that went with it, and I obviously never used, and of course 10 calls later is still not resolved.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Resolution response: July 27, 2022

    The company has indicated they will not alter their business practices or help customers avoid this unfortunate fate.

    Original review: May 23, 2022

    We have been customers with this company for about 15 years. Unfortunately our domain was tied to an account that was closed and we lost the domain because IONOS does not have options to protect the customer when billing issues arise. We were told that our domain was in a redemption status and that the fee to get it out was over 100.00. They lied and said the extortion fees were created by ICAAN and that they had nothing to do with it. This is patently false. IONOS refuses to negotiate the punitive fees which are essentially blackmailing us. We have moved to another registrar and will never do business with this one again.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 16, 2022

    Hello, I've signed up on the Canadian website. It decided to charge in me US currency for something I did NOT want. They took money out of my account which I was never authorized for. I kept calling for a week and no one has emailed me or called me. They said they issued a refund but it NEVER came into my account. I asked to speak to a manager and NO one would let me speak to a manager. I never had anyone reach out to me. This is the worst company I've ever dealt with in my entire life. When you ask to speak to a manager or supervisor and NO will transfer you. They opened a case but NO one reached out to me by email or phone. It's a disrespectful company that has no respect for their customers. Beware DO NOT sign up with Ionos 1 and1. Your life will be miserable and you will be scammed.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 12, 2022

    I had previously used IONOS to purchase a Domain Name. That went ok. I'd give them 2.5 Stars on that. I got a call from one of their telemarketers offering a free trial for a website builder with the option of canceling within 30 days at no charge. They said that there was simply a link that I could click on to cancel. Well, there wasn't one that I could find. So, multiple times I had to deal with their Cancelation department and Billing department to try and get this cancelled. I have spent hours trying to get it right. I also had to dispute their charges on my credit card (automatic billing) and even change my credit card number to prevent. As I am typing this, I am still on the phone, again trying to get this resolved.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 27, 2022

    They charged my bank account almost $200 and I don't even know who they are. They told me the only way to cancel the subscription I didn't sign up for was to give them my bank account info. I don't know how they got my bank account information and I'm scared they'll do it again!

    Be the first one to find this review helpful
    Loading more reviews...

    Ionos by 1&1 Company Information

    Company Name:
    Ionos by 1&1
    Address:
    701 Lee Road, Suite 300
    City:
    Chesterbrook
    State/Province:
    PA
    Postal Code:
    19087
    Country:
    United States
    Website:
    www.ionos.com