1and1

Get another Tier 1 who reads the notes and said "Well Sir, you were told we don't support 4.8." Yep that's what I was told but your site, the site I based my decision to host my site on your servers, says you do. I then had to help the agent navigate their own site just so he could see it. "Well Sir, it says we support ASP.NET 4.8 here. Can you use that instead?" Really?!?! I just said that's what I use. I repeat to the agent that the site was working yesterday morning and now it's not. You guys changed something. It's the exact same code now as it was yesterday. "Did you make any updates to the code Sir?" I actually had to ask if he was even listening to me. As I said I'm using the exact same code now as I did yesterday. I've canceled my service that I paid a year for and will be looking for another hosting service.

Every time I called back to try to get to the bottom of things they played some sort of loud tone in my ear or hung up on me. Claimed there was no supervisor available. Someone needs to be supervising these clowns! They are DESPICABLE and will never ever see one cent of my money again. AVOID this scam company. 1&1 Ionos needs to be shut down- hope lightning strikes them and they all go up in flames!

I decided to terminate the connection with them altogether and send them the TV after receiving sub-standards customer support and service, just to be again bombarded with letters written in German. First letter says that they have received the TV and router and now will reimburse me for the amount they charged, for the TV and the router in the first month. Still waiting. Second letter says I have to pay high 3 digit figure to them as they have not received the TV (a little too late to pull this scam now?). I've been trying to contact them since past 2 weeks but listening to "Baby" from Justin Bieber all my life, in loop would be a better alternative than being hung up on the face by the customer care executives because again no-one speaks English. In short, had I knew all this would happen before, I would have chosen a multiple diarrhea experience than to have got service from this company.

1 - They offer bargain priced domains to sign you up.

2 They failed to tell you that you also signed up for a premium website builder program.

3 - You must talk to their ignorant support staff who themselves do not know the scam.

4 - You cannot cancel too easily but if you do they withdraw the bargain domain.

5 - They are a Bait and Switch Scamster.

So much wasted time with these crooks. In the end I walked away with nothing but wasted of time.

Eventually I was told they sent communications to an address on PayPal (which I have no idea how they got). I told them that I hadn't used that address in over a decade as it was associated with an old website I no longer have. I told them what my current e-mail address was and has been for the past decade but they told me they were limited in what they could share with me as the webmail address was the only one they could communicate with me on. I repeated the same thing, saying I haven't been able to access that old mail account since my hosting with that site expired over 10 years ago and was not renewed. I told them to check their bounced e-mails file as proof I could not get whatever communications they attempted to send me. They gave me no indication whether they would (check their bounced mails).

Although I never expected I would get billed for a hosting package I never sought, I did originally tell 1&1 I would at least keep the domain. But since I could not get much help after numerous attempts, I asked for a total refund. Eventually they told me they would do so after I signed a statement stating that my current mailbox (an Inbox account) was my updated as my main account. I did so and faxed it to their billing and process depts. (whatever "process" is supposed to mean). I was told my refund would be processed.

Then a couple days later (keep in mind much of these communications are from October of this year) 1&1 asked me for my driver's license or passport. I said for what? I never had any previous host (GoDaddy, Webstarts, eHost, IPage, Host Gator, Site Builder) request such. I told them I would redact my SS # & driver's license # in faxing this stuff to them and they said that was fine but the more I thought about it, the more I got suspicious that giving them certain info would possibly jeopardize my security.

Since 1&1 has offices in Europe, I became even more suspicious about divulging more personal info to people overseas who might have access. As such, I decided not to do so and wrote my bank (which is the issuer for my debit Mastercard) to ask them to see if they could return funds to my account. Their fraud analyst looked into my case and agreed with me and thus has granted me access to the money 1&1 took out. I also could not get PayPal to hear me out in returning my seized funds but my bank Horizon did and they believed it was credible enough to reinstate them.

My experience is somewhat similar to what recent poster Isabel shared. I have had some not so good experiences with other web hosts but nothing comes remotely close to this. No one should do business with 1&1 IONOS. No host is this bad. I can't figure how anyone can stay in business doing what they do. But I can more or less echo to some degree what every negative review states. It is mostly true. I question the few who claim they are having a good experience in light of the vast majority who are. It appears 1&1 was a decent host not too many years ago but they are absolutely trash today.

There no one to be found to sue, 1&1 behavior it is like a big mafia, they are not behaving like a respectful company, We, the customers, we like to be treated with respect & honesty, they don't do either of that and at end they send customer to collection agencies. They ruin the customer credit score, and there is nothing we can do about, they never lose. Stay away from them.