1and1

I had screenshots of all I did on the transfer, because I heard they were scammers. I had never got the corresponding emails you get from them when you unlock, turn off proxy and get EPP code. I had called tech support at 1&1.com several times to see why emails were not sent. The domain expired yesterday. They want me to pay to renew with them first and then transfer to new registrar having to pay new registrar again. That defeats the purpose of what I was trying to do, that is why I initiated transfer last month. They say it never happened, Thank god for GPRS data export too, that in addition to my screenshots proves they are liars. GO anywhere but here. And research them on the web, there is a lot of bad stuff written about them.

I do not recommend anyone to 1&1 Internet, Ltd (1and1). First of all, they promised you cheap products but is a trap. You buy, during renewal, you pay more than double. The technical support team are a joke, they are careless and unhelpful and also it takes weeks to solve a simple problem.

I was charged for a renewal after being told I wouldn't be charged. This was on an account I was not using at the time, which resulted in my account being overdrawn. They took 15 days to refund through Paypal. At that time, I set all other products to disable autorenew. Two months later, I receive an invoice for a product I previously disabled autorenew. I call and am told I have to call to speak with cancellations the next day. I did not trust them to not charge me given the previous charge that happened despite being told I would not be charged. I expressed this to the customer service rep, and they may have noted that on my account.

The most horrible company. I used the company services only two week because were not good, after one year and three month I received a letter from a collection company for $114.83 and never communicated with me to charge this money before. THIS IS UNPROFESSIONAL AND IRRESPONSIBLE COMPANY. NO RECOMMENDED.

Wonder how PayPal and credit card companies have not blacklisted them. They take money but your user id and password will never be sent to you. Good luck trying to dispute charges. I wish I had done bit of research before paying these scamsters.

A recent experience with 1and1 hosting company... Note: I've been a loyal customer with 1and1 for about 5 years now... No more now. We have a "Managed" account and our entire 1and1 server recently went down (April 6, 2018). The 1and1 Server techs were on vacation and could NOT get to our server until 3 days later. Meanwhile our E-commerce website was DOWN for a total of almost 4 days... blank page. Nothing. My customers were calling me trying to place orders... Could not do anything.

Not sure where these people are but that's not the problem. They are mainly concerned with saving face and their own job security. Difficult problem? Need a real expert? You're out of luck with 1 and 1 because any demand for an escalation or a supervisor get you disconnected or on eternal hold! I have had this exact experience with the Asian call centers of other companies as well.

Next week I get a bill saying we can’t bill us, "So please provide billing information to avoid disruption of your service." No service was identified just a small bill and pay up or lose service threat.

In January this year, I noticed two charges on my debit card that I did not recognize. One was for $5, which had already been reversed. One was for $19.99. It posted to my account on 05 Jan 2018. Both from 1&1 Internet. I am not, nor have I ever been, a customer of this company. I called my bank, cancelled my card and had the charge successfully returned. A couple weeks later, I received a call from a customer service representative of 1&1 Internet. He was inquiring if I was happy with their service. I informed him that I never placed an order, the charges were fraudulent, and I had already disputed this with my bank.

Fraudulent activity of 1&1 Internet Inc. This is the worst company I have come across. I bought a domain name from them and paid for one year and paid in full. Within 2 months, I was sent another invoice, which I disputed and my domain was deactivated in spite of the fact that I have proof of payment for one year.

They give your private info to another companies. As soon as I bought a domain and saved my phone number with them, people started calling for telemarketing. They are asking me if I need to build my new domains. I receive 40-50 phone calls a day. It is very frustrating. I also can't remove my phone number from their web page.

This is possibly the worst company I have ever dealt with. On January 17th, I got notice of hosting renewal for $95.88. Prior to that, I had only gotten domain renewal for $15.17. The notice for hosting said my card would be charged within 7 days. I did not want to renew the hosting, only the domain. I logged in to my account and removed auto-renewal and also emailed letting them know I only wanted to renew the domain. On January 22nd, my card was charged $111.05. I asked for a refund of $95.88 three separate times. Over a week after being charged, I filed an amount dispute with my bank. 1&1 still did not refund me.

So after waiting 51 hours for them to activate my account so I could get to the control panel, make my domain settings, setup emails and so forth, I get an email that they need to verify my account information and I need to email or fax them copies of my business registration, tax documents, ID and whatever! For two days my domain have been down because I let my previous host subscription expire as they got too expensive. Well at the least they had my full accessible account up within minutes when I signed up a year ago. Anyways 1&1 what a bunch of low life pieces of cow dung. Wasting more than two days of my time, instead of informing me of these requirements up front, actually before I signed up. Needless to say, I told them to go to hell, cancel my account and provide a full refund. I gave them 24 hours to do this or I will file a dispute with my bank as I have gotten no service or product yet from them.

This is the end of what has been 7 days of total hell having to deal with 1and1 internet. In my view this company should be shut down after what I have had to go through since last Monday 12th February 2018. It will actually take me hours to write up what has happened here so I hope that 1and1 can use all their documented notes and recordings of all phone calls in order to hopefully improve the level of service so that they do not cause another small business owner the level of stress and financial loss that 1and1 have caused myself and my business. I will be writing directly to their head of customer service Julian ** via the complaints@1and1.co.uk email to raise my complaint to the highest level possible. I simply find it absolutely disgusting a large multi-million pound business is allowed to operate and 'look after' so many small businesses.

I have several domain names registered with 1&1. When they knew that I am trying to host my domains in Google, they tried to stop that by sending a mail stating my activities are suspicious and I should submit my address proof to them. I do not trust them to keep my sensitive data. Never do any business with this corrupt establishment.

I wanted to reserve a domain. The site said it would cost $14.95, so I accepted. The next day I found out they charged my cc $2994. And they won't refund my money and they don't stand behind their 30 day money back policy even though the fault is 100% theirs. Scam company, run more like a criminal enterprise than anything else.

LiveMNC Data Center server uptime is good from 1and1 host - Previously my TV channel website dedicated server hosted with 1and1 but server is down in 2 or 3 days so I decided to change my host and now taken server with LiveMNC.com data center. And now my websites are working fine without any issue. I'm impressed with highly technical sound tech team and speed of work and quick response and friendliness, I can solve some tech issues even in chat on LiveMNC website. I am recommend LiveMNC data center host.

We have thousands of domains with this company and are no longer able to manage the cancellations because of constant timing out issues. It now causes us hours of lost time calling in then have this manually done. I have many tickets open over this extending over a year... Really terrible. I now have another open ticket ** which they said escalates to the top. The last I heard was "you have too many domains in your packages". OK... So then I ask for their help to fix this issue and they say nothing can be done.

1&1 deleted, without notice, a domain and mailbox purchased from them on November 20. Upon calling them on the 29th, I am told it was marked as fraud and deleted. I queries why wasn't an email sent asking for further verification or warn of intent to delete same. They are apologizing and telling me that the mailbox was deleted and they only keep backup for 1 week. Our company placed an ad for a senior level position in our national newspaper on a Sunday, but an error was published and two characters switched in the domain name. This resulted in us purchasing the domain to offset this error. What company only keeps backup for a week??? This quality of service is ridiculous and their operations need to be audited and reviewed. Having a refund doesn't help in this case. POOOR COMMUNICATION. In their case 1 & 1 = -2.

Very Misleading. Didn't take me long to dump them. Purchased a dedicated server and then spent hours trying to upload cPanel and kept getting a fatal error after 85% done and did this several times, Same thing. At this point oh well I called support. They tell me while being rude and not getting nowhere. Finally they tell me at this point which took the 3rd person to tell me, "We don't offer root access on dedicated servers." Imagine a 1 TB server without one. Had 2 invoices billed but not substantiated and or incorrect. Will be traveling to Scranton, PA and would like to pass through Chesterbrook to see how really big their so called ISP is. Probably in a basement in a house. A product of the old days. I found Hivelocity.net and they back everything they say. Excellent support and puts a lot of others including them to shame. So Sebastian needs to get a grip. Stay away.

They charge my credit card for a cancelled order. 41$. This company thinks she's gonna go far by ripping off clients. Don't know how this company is still operational. I called them and spoke to 4 agents asking me same thing even if I'm not customers and don't have a pin to log in. This is crazy. Just type of sneaking your complain. One of their agent Christ hung up the phone on me. Hey Christ go back to school grade 8. They will teach you DIFFERENCE BETWEEN CLIENTS AND CUSTOMERS. If not so lower it to grade 4. Now I have to dispute this transaction through my bank and report this fraudulent action to FTC. BE AWARE PLEASE. DO NOT DEAL WITH 1&1. TRY GODADDY IS THE BEST.

I ordered a cloud server package and was charged for it. A few days later, 1&1 sent me an invoice asking me for payment. I check my card transactions, I was already charged... but the invoice in 1&1 is still active...

At 14-OCT-2017 I was wanted to buy a domain from 1and1.com. $13 taken after continuing order process. After payment, immediately got an order processing mail. On that email they said your order is now processing. I logged into their control panel with my customer I'd and password, in domain section I saw there is no domain in the domain section. I thought though they said my order is processing so it may take 24 hours to become active my domain. Ok, I was pretty much busy because of my college's exam purpose. After two days I again logged into the control panel and again saw there is no domain in my account. I immediately contacted with their chat support and they said, “Your support team will call you, please pick the phone call”. I received the phone call, one of their support officer said me that my domain will be activated within 20 minutes.

I request domain transfer to 1&1 but I did not get any login information nor username, when I contact to customer support they did not cooperate with me. They just ignored me. Also I email to billing also send the snapshot for transaction and snapshot during bill, but I did not get login information. There is not good live chat support team just time West support team.

I've never used 1&1's hosting, but have purchased 10-15 domains at one time or another, now I am down to three domains. Because I had problems with my Paypal account and 1&1 could not bill me, I logged in after years of just parking these domains and automatically paying my bill. I noticed I was billed for two domains, that I have canceled years ago. There was a clear note saying, "customer canceled" next to the domain contracts. Last year, a credit was issued back to my account on these two canceled domains immediately after the billing, so it looked as though the system was correcting itself. But I was still charged (and paid) for many years after cancellation.

I've purchased several domains from 1&1, although no more. Even though 1&1 advertising on their product says: "Including FREE private registration" by default, 1&1 makes my personal information available for the public to find which results in my personal email being SPAMMED BY 30-50 COMPANIES. In order to turn off THEIR DEFAULT PUBLIC SETTINGS I have to log in and go to each domain I purchase and go to privacy settings. Problem is, by the time I realize WHAT 1&1 HAS DONE TO ME, IT'S TOO LATE.

DO NOT USE 1&1. SCAMMERS, I took out a simple few domain names and 60 started coming out of my bank every month from 1&1. Dont have clue what I'm being charged for as the domains were only cheap. I'm outraged they should be closed down!

DO NOT Do Business with 1&1 (1and1.com)!! I used to have over 100 domains in my 1&1 portfolio, and due to their mismanagement and convoluted system (including but not limited to platform navigation, contracts and up-selling everything), one of my more valuable domains was accidentally cancelled and wound-up in redemption. When I finally discovered that and reached-out to them, I arranged for the renewal (in time) only to subsequently discover that it was dropped with no viable explanation provided. That domain is now listed for sale with Uniregistry.com for $1,395!! I thought 1&1 would do the right thing and arrange to have that domain transferred back into my account.

I used 1&1 Internet for my business and it was easy to set-up and works great for my business. So when my peers from a youth program I help to run asked me to set-up a website for youth program, I recommended 1&1 Internet even though they wanted to Domain.com. 1&1 Internet advertises a referral program so I thought I would try it since I convinced the youth program to use 1&1 Internet. I set-up the new domain and instead of them creating a new account for it, 1&1 Internet added to my existing business account, even though the billing information was completely different. When I called them about it, they told me there would be a fee to transfer it to a new account and never answered my questions about the referral program. So then I spent many hours creating the new website for our youth program only to find out that the URL for the site was different than the new domain, very confusing.

I always dread having to call 1&1. Most times, I get someone on the line who is learning and is no more advanced than me. Tonight, I waited 30 minutes and no one ever got on the line. I wonder how long the leaders of 1&1 are willing to wait when they call a company before they lose patience? Come on 1&1, you're better than this!