IONOS Reviews

PREDATORY CONTRACTS. DO NOT USE THIS COMPANY. They will lock you in and charge you monthly for things you’ve canceled.

I will be filing a complaint with the FTC with this company. Ruined my whole website experience signing me up for their upsells harassing my phone during work hours. They will extort your company, class action lawsuit they have damaged my business. Now stealing many hours of my time trying to get this fixed. Not worth it.

IONOS automatically activated renewal on my domain without my permission, charged me an outrageous high price, and sent ZERO reminders beforehand. I never authorized this, and now they refuse to issue a refund despite proof I didn’t receive any notifications. Terrible customer service—steer clear!

Purchased a domain name and built a website. Then got locked out. Called hotline because you can’t email. No progress so called another 5 times before being told the reason. I was meant to provide proof of who I was when I bought domain but they didn’t ask. Drivers license or national ID. Provided info and 5 days later still no unlock. Ridiculous hosting service.

2026 Apr - IONOS worst services ever. I purchased the premium hosting service, my credit card was charged, I received an email that takes from 24 to 48 hours to activate the service (stating 48hrs in rare cases), so by now has been 8 days and several calls where the security and cancellation teams are never available and the people that answers cannot actually do anything but to leave messages for the "other teams". They are just making me waste my time as they say cannot even cancel because the service is in "pre-active" mode.... never get IONOS, you will waste your time, but this happens to me for believing that paying $1dollar a month was true, for me this project is not critical and still giving me so many headaches. Imagine they cannot even cancel and refund because the contract is not active... charged.. but not active... OMG!!! Run!

I signed up with IONOS in February 2026. At first, everything seemed to go smoothly. Questions were answered promptly, and I got a domain, website hosting, and some safety features. I was told that a free website came with the domain, but I didn’t like the way it was structured, as I found it very confusing. Then the troubles started. Since the website was free, I opted not to use it and hired a relative to design my webpage to my liking. Then I saw I was being billed for a service or two that I didn’t need, so I called to cancel them. And got into an argument with customer service. They refused to cancel and said I had signed a contract for a year. I said I would refuse to keep paying for something I wasn’t using.

I got a domain and mailboxes from IONOS. On March 16th, 2026, I created a mailbox and it had preselected a BUNCH of stuff that before I realized were checked in, I submitted to create the mailbox. I called to cancel everything right away and to this day (April 15th), I'm given the run around. I was told that I won't be charged for the extra that THEY added for me and then was send 2 invoices that I call for right away. I received credit memo for the first invoice BUT NEVER the funds. Every time I call, I'm told that they are "escalating" the issue and it would be a few days to receive my money back. It's been almost a month and I haven't received anything yet!

I would like to share that I had issues months after joining. When I joined I had hopes of using this company for my website for a year of hosting, it looked like a good deal. Not satisfied. A couple months when I called and reached out, I told the customer service- I was surprised how rude they were and I was actually hung up on a couple times. After that I wanted to cancel my membership and lo and behold they told me I could however I still received statements and I have been paying ever since (for something I am not using). Anyways do not trust this company, poor customer service.

This is obviously a bait and switch company that uses child labor from the Philippines. While my over 20 years of using Ionos, starting with the 1and1 name has been long, it constantly got worse and worse. Staff was able to solve my problems, but then there are the IONOS-created problems which will cause the consumer to waste hundreds of hours trying to solve the unsolvable issues.

I had a very frustrating experience with IONOS. I initially signed up for a promotional offer at around $12.99 for one month. Before the next billing cycle, I called and was told that my service had been successfully canceled. However, a year later, I was shocked to be contacted by a debt collector claiming I owed $160. I had not used their services since that first month, and my payment method was no longer active. Instead of properly resolving the cancellation, they allowed charges to accumulate and then sent the account to collections without my knowledge. This feels very misleading and unprofessional. I made a clear effort to cancel, yet I’m being penalized for something that should have been resolved at the time. Based on my experience, I would strongly caution others to be very careful when dealing with this company.