Ionos by 1&1

Ionos by 1&1

 3.9/5 (619 reviews)

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Overall Rating3.9 out of 5
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About Ionos by 1&1

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Ionos by 1&1 Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 26, 2023

I initially went to Ionos for email hosting services. One of their reps ended up offering their website building plan, stating they can quickly build a website, and we would have as much access as we need to someone to update and change website anytime needed. After finalizing everything I then learned no one is available to meet with me for two week, and was asked to just send them all of out photos, bio, website text content etc. Two weeks later when we met, they called at a different time than scheduled, and then a few days later scheduled a call for an hour at 2:15, then called at 2:00, and says she is only available until 2:30, and we will have to schedule a meeting time 1 week out.

On top of this the website had almost zero content that we had sent, and looked like it was created by a child. None of the information correlated to the photos, or was even relevant to my business. I only came here for their Email Hosting Service, and got talked into allowing them to create a website for us. I cancelled the website services on the about 22-23rd day, and was confirmed by at least 3 reps I'm officially cancelled, however they refused to send anything confirming cancellation via email. Now they are billing me for monthly, and fully for their website service, and acting as if they have no knowledge of any cancellation, and are saying I'm locked in for a year, even though their agreement states I can cancel at any time for any reason. This service is a joke, and I highly recommend finding a different company to build your website.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 7, 2023

I can say without exaggerating IONOS is the most unethical business I have ever dealt with in my whole life. Do not believe in the positive 5 star review here from users with "1 review" on their accounts. I was a loyal customer for 15+ years until they one day deleted my account including all my files without my knowledge. What was the reason?

Prior to this, they sent 2 e-mails stating "As your Customer ID, ******, is associated with a European billing address, you are at risk of losing your IONOS account and all content stored within it if you do not take the necessary actions.". These e-mails (along with most of their marketing e-mails) ended up straight in my junk mailbox. At no point did they attempt to call me, nor did my "IONOS Personal Consultant" Ruby Jane ** ever reach out to me. I received no letter from them. My billing address was in fact in the EU when I signed up 15 years ago, but for the remaining 13 year, it was not. IONOS did not at any point double-check this.

If they would have disabled my account, I would have been fine with it. But the fact that they deleted all of my files, e-mails, databases, backups etc., just shows how this company does not value any of your data stored with them. The damaged they did is irreversible; 15 years of work completely wiped out. And guess what? Prior to completely erasing my account, they made sure to charge for the following month as well. If anyone is in the same seat, please reach out via the website **. For reference, here is the e-mail response I received from them:

"Thank you for reaching out to us. To address your inquiries, I confirm the following:

(i) All of your files, including backups, have been deleted from our servers on the scheduled cancellation date that we have previously sent you via email which is on 01/31/2023

(ii) All MySQL databases and their backups have been erased.

(iii) All of your email accounts, along with their messages, have been deleted, and no backups are available."

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    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2023

    I reduced my domains to one, due to them fraudulently billing out of the blue. Constant unauthorized billing. I cancelled the package I had and kept only name registration. Lo and behold, they tried to bill me unlawfully, AGAIN. This time I was wise to these thieving scammers, and cancelled the bank card on file. Despite being paid in full, they used this as an excuse to cancel my package. My domain was even listed as “for sale”. They extorted $90 to restore the domain, or I would have lost a valuable ($1000+ domain).

    Very rude and uncooperative, they won’t admit their mistake, and won’t return the $90, trying to cite terms and conditions. They were in breach of contract. This company should be sued. They have good slimy lawyers that protect from class action suits, however, mass action lawsuits are necessary. I’m personally, on principle, going to engage in lawfare against these scammers, Achim **, you need to man up and fix this, or cease and desist from doing business in USA…. you degenerate douchebag.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 15, 2023

    I have been with since it was, which unfortunately was when the site was easy to use and had upfront billing. I have 4 sites up with them, and 1 website parked so that I can put it online later, and have been on automatic payments the entire time (1 website for 10 almost years now). Today, I start getting calls from clients saying that my email is getting kicked back. I call up Ionos and they told me that the contract for the MAIN WEBSITE that I have with them was cancelled last year due to non-payment. This is the website for my construction company, which funds all of my other endeavors.

    The woman I spoke to said that I was short a payment from last year for $49.90, EVEN THOUGH I’M SET UP ON AUTOMATIC PAYMENTS. She said that if I made the payment, they would get my website and email back up immediately. She asked for a screenshot of the payment, so I sent it to her. That was at 10 this morning, it’s now 2pm and I have been on the phone this entire time (listening to them talk in circles about why it’s my fault, not theirs). Their invoices don’t show what payment is going to what website and I have lost my mind (and temper) at this point. I can’t believe that they would do this!!!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 4, 2022

    Hello, I've signed up on the Canadian website. I did ask to cancel the service. They took money out of my account which I was never authorized for. I kept calling for a week and no one emailed me or called me. I asked to speak to a manager and NO one would let me speak to the manager. I did change my credit card. Before ending the service they contact me to pay the invoice. I told them that I am not interested to use the service. They insist to pay the invoiced. I did refuse after they send me an e-mail by collection. I told them that I will not pay a penny because of this fraud company. This is the worst company I've ever dealt with in my entire life. Beware. DO NOT sign up with Ionos 1 and 1. Your life will be miserable and you will be scammed.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 19, 2022

    I am not an Ionos or 1&1 customer. While I do IT work, I use another hosting company that I've used for 15 years and I am very happy with (Hostmonster), Earlier this evening, I got an alert on my credit card that 1&1 had attempted to charge my card a $70 fee. I had never heard of them and immediately called my credit card company. They'd actually already put a hold on it for suspected fraud. They didn't say why - perhaps there had been issues with this company on other accounts. They had my card number, expiration date, security code, name and address - all my info. I have no idea who they are and how they got it, but this fake charge is downright scary. Reading the other reviews, I'm damn glad I'm not their customer. Very glad Capital One caught it, and very unhappy this company tried to steal $70 from someone who wasn't a customer.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 17, 2022

    There was a probable information breach of IONOS. This has resulted in charges to customer & theft. These people IONOS has hired have been using their answering service to get people access too their laptop. Please be advised of this. My company has lost thousands in this & 0 help from IONOS just denying that it even occurred even when I offered to show the call logs from their service. They wiped them. Your information is not safe.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 9, 2022

    IONOS is repeatedly charging my credit card despite being told many times in writing they are not authorized to use the card. Their billing is deceptive and purposely convoluted, designed to hide charges. Repeated requests to stop charging my card were ignored. I will be reporting them to the FTC, the SEC, credit card fraud divisions of European police, and I will be informing all their board members and largest stockholders of their documented credit card fraud. DO NOT USE IONOS!

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    Rated with 1 star
    Verified Reviewer
    Original review: July 11, 2022

    I am a marketing consultant and have hosted several sites with Ionos. Everything was fine (the UI is clunky but you get what you pay for) until I tried to cancel. I cannot even believe what this process has been! I have tried to cancel via the website where the contracts are hosted, via phone call (incoming and outgoing), and via email FOR MONTHS. I have made well over a dozen attempts to cancel for 6 months. I have requested, begged, and threatened to file formal complaints and write reviews warning others off, as I am doing now. And I keep getting billed. I see many reviews describing exactly what I have experienced, so this is clearly a standard business practice for Ionos and not an isolated error. Please do yourself a favor and stay away from this company. Their low rates appear to be due to unethical billing practices.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 5, 2022

    They only send you emails to renew that have numbers so you get to sift through all of your emails and heaven forbid you buy more than one thing because they send you 4 emails for every purchase. And of course if there's any issues they only send you an email with some numbers so if you buy domain names you never know which one they are talking about. Then I get on the phone to try to get a list of which ones are still active and the supervisor can't even figure it out after 40 minutes!

    Now when you buy something together under the same number and you want to cancel one you think you cancel all oh no think again. You need to magically know that you were supposed to go cancel each one even though websites require domain names. So then 6 months later they send me to collections on a do not renew setting on domain name with hosting that went with it, and I obviously never used, and of course 10 calls later is still not resolved.

    4 people found this review helpful
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    Ionos by 1&1 Company Information

    Company Name:
    Ionos by 1&1
    701 Lee Road, Suite 300
    Postal Code:
    United States