1and1

Beware of this company. I pay this fraud company to book my domain. This company makes my domain on hold once I pay money, If they people have some issue with my domain or anything else they should raise issue before payment but once I pay money, in my login panel shows domain on hold, bloody **. I book domain on my company name. There is copyright issues in there, my preferred name is totally fresh but they bloody ** mail me that wait for 24 hours, That's means I'll get my domain after domain hours but in that 24 hours time someone other book my same domain from another website. I lose my Domain Access forever and lose money also.

If I could give negative stars I would. I deactivated my autorenewal and cancelled my domain. They still took money from my account anyway and bounced my bank account. And then when I called, after keeping me on hold a stupid length of time, they ARGUED with me over whether or not I deactivated my autorenewal. In the end, I MIGHT get my money back but they certainly will not pay for the mistake of overdrawing my bank account by taking a fee they were NOT authorized to take. Do yourself a favor and DO NOT sign up with these people. They are a rip-off.

Most horrible experience!!! I requested to 1&1 Internet Inc for host and transfer my domain services, but 16 hours later I saw it that they were adding a service that I did not order. I called and requested to their customer services to cancel everything because I did not want to have any business relations with them. This information was provided in writing to the company, but they are still charging me for a service never received and refused to read my emails or review the recorded calls, so I can conclude that they have harassing business practices. Can someone advise me what steps do I have to follow to stop this company harassment?

These absolute scumbags decided to auto register for me for domains that I didn't want, threatened me with debt collectors if I didn't pay their ludicrous rates and then called them to my elderly parents' address after I told them I didn't live in the country anymore. Look online at the other feedback. Avoid this company like the plague. I will not stop until I have escalated this everywhere. Vile company.

1&1 never could get our website up and running. We let our registration lapse and they tried to hold it for ransom for $90. After calling Customer Service we were told they would release it in 60 days. They did not keep their word. We did a search for our domain name and found out that they registered for themselves for another year - even though our domain is nothing special and no one would want it - unless you want to collect ransom. I wish we could give negative stars.

I have woken up consistently for the past 2 weeks with my account locked almost daily for random reasons that I was not made aware of or were beyond my control as the company made claims they were not able to charge my card on multiple accounts for $4.99 to $9.98. The money was available on all cards provided to this company. I was then sent communication that my payment needed to be wired which was done from my bank account with Bank of America with confirmation sent to 1and1 with screenshots and confirmation number.

1&1 stole my business domain because I had a friend help me set up my website - who got suckered into using them. They held it for a year and then set up a side business called SEDO and tried to sell it to me for $685 USD. I’m still in the process of getting it back - very slowly and very frustrating. Avoid these guys like the plague. They are completely unethical.

I bought the domain from them, however all of a sudden they blocked my account saying because of the security reason they locked my account and they need my government issued ID. I provided them the ID and they said everything is good and within few minutes I can use my domain. But it has been 3 days. They still locked my domain for no reason. They are saying it's a system glitch from their end and they may need 2 weeks to fix this issue. So ridiculous!!! Customer service and security team were very rude.

As previous commenters have stated below this is a fraudulent and unethical company. I was suckered into my first year contract with a $12 offer, in the subsequent year I paid $100 for the renewal -- way overpriced for the service. So at the end of the 2nd term I let my card expire and I let the account lapse as I no longer needed the service. Instead of just terminating my account they sent a bill of $126 to collections! DO NOT USE THIS COMPANY!

I used to have a domain with this company which is expired. They kept contacting me to renew that domain but I did not do it because I am no more longer need that domain as the project associate with that domain name is called off. So, I thought it fine for the domain to be disable and expired. Then later, I purchase a new domain name with them due to their heavy promotion and the price is almost 50% cheaper than Namecheap. So, I proceed with my order and paid them via PayPal & I thought the process won't take more than 30 minute to get my new domain. But they hold my order & my payment for more than 48 hours. Then, I got an email stating I owe them a debit related to the expired the domain that I used to have with them.

I had screenshots of all I did on the transfer, because I heard they were scammers. I had never got the corresponding emails you get from them when you unlock, turn off proxy and get EPP code. I had called tech support at 1&1.com several times to see why emails were not sent. The domain expired yesterday. They want me to pay to renew with them first and then transfer to new registrar having to pay new registrar again. That defeats the purpose of what I was trying to do, that is why I initiated transfer last month. They say it never happened, Thank god for GPRS data export too, that in addition to my screenshots proves they are liars. GO anywhere but here. And research them on the web, there is a lot of bad stuff written about them.

I do not recommend anyone to 1&1 Internet, Ltd (1and1). First of all, they promised you cheap products but is a trap. You buy, during renewal, you pay more than double. The technical support team are a joke, they are careless and unhelpful and also it takes weeks to solve a simple problem.

I was charged for a renewal after being told I wouldn't be charged. This was on an account I was not using at the time, which resulted in my account being overdrawn. They took 15 days to refund through Paypal. At that time, I set all other products to disable autorenew. Two months later, I receive an invoice for a product I previously disabled autorenew. I call and am told I have to call to speak with cancellations the next day. I did not trust them to not charge me given the previous charge that happened despite being told I would not be charged. I expressed this to the customer service rep, and they may have noted that on my account.

The most horrible company. I used the company services only two week because were not good, after one year and three month I received a letter from a collection company for $114.83 and never communicated with me to charge this money before. THIS IS UNPROFESSIONAL AND IRRESPONSIBLE COMPANY. NO RECOMMENDED.

Wonder how PayPal and credit card companies have not blacklisted them. They take money but your user id and password will never be sent to you. Good luck trying to dispute charges. I wish I had done bit of research before paying these scamsters.

A recent experience with 1and1 hosting company... Note: I've been a loyal customer with 1and1 for about 5 years now... No more now. We have a "Managed" account and our entire 1and1 server recently went down (April 6, 2018). The 1and1 Server techs were on vacation and could NOT get to our server until 3 days later. Meanwhile our E-commerce website was DOWN for a total of almost 4 days... blank page. Nothing. My customers were calling me trying to place orders... Could not do anything.

Not sure where these people are but that's not the problem. They are mainly concerned with saving face and their own job security. Difficult problem? Need a real expert? You're out of luck with 1 and 1 because any demand for an escalation or a supervisor get you disconnected or on eternal hold! I have had this exact experience with the Asian call centers of other companies as well.

Clicked on a link for their email services and studied the page and found the fine print which pretty much made the ad headline meaningless so didn’t sign up.

Next week I get a bill saying we can’t bill us, "So please provide billing information to avoid disruption of your service." No service was identified just a small bill and pay up or lose service threat.

In January this year, I noticed two charges on my debit card that I did not recognize. One was for $5, which had already been reversed. One was for $19.99. It posted to my account on 05 Jan 2018. Both from 1&1 Internet. I am not, nor have I ever been, a customer of this company. I called my bank, cancelled my card and had the charge successfully returned. A couple weeks later, I received a call from a customer service representative of 1&1 Internet. He was inquiring if I was happy with their service. I informed him that I never placed an order, the charges were fraudulent, and I had already disputed this with my bank.

Fraudulent activity of 1&1 Internet Inc. This is the worst company I have come across. I bought a domain name from them and paid for one year and paid in full. Within 2 months, I was sent another invoice, which I disputed and my domain was deactivated in spite of the fact that I have proof of payment for one year.

They give your private info to another companies. As soon as I bought a domain and saved my phone number with them, people started calling for telemarketing. They are asking me if I need to build my new domains. I receive 40-50 phone calls a day. It is very frustrating. I also can't remove my phone number from their web page.

This is possibly the worst company I have ever dealt with. On January 17th, I got notice of hosting renewal for $95.88. Prior to that, I had only gotten domain renewal for $15.17. The notice for hosting said my card would be charged within 7 days. I did not want to renew the hosting, only the domain. I logged in to my account and removed auto-renewal and also emailed letting them know I only wanted to renew the domain. On January 22nd, my card was charged $111.05. I asked for a refund of $95.88 three separate times. Over a week after being charged, I filed an amount dispute with my bank. 1&1 still did not refund me.

So after waiting 51 hours for them to activate my account so I could get to the control panel, make my domain settings, setup emails and so forth, I get an email that they need to verify my account information and I need to email or fax them copies of my business registration, tax documents, ID and whatever! For two days my domain have been down because I let my previous host subscription expire as they got too expensive. Well at the least they had my full accessible account up within minutes when I signed up a year ago. Anyways 1&1 what a bunch of low life pieces of cow dung. Wasting more than two days of my time, instead of informing me of these requirements up front, actually before I signed up. Needless to say, I told them to go to hell, cancel my account and provide a full refund. I gave them 24 hours to do this or I will file a dispute with my bank as I have gotten no service or product yet from them.

This is the end of what has been 7 days of total hell having to deal with 1and1 internet. In my view this company should be shut down after what I have had to go through since last Monday 12th February 2018. It will actually take me hours to write up what has happened here so I hope that 1and1 can use all their documented notes and recordings of all phone calls in order to hopefully improve the level of service so that they do not cause another small business owner the level of stress and financial loss that 1and1 have caused myself and my business. I will be writing directly to their head of customer service Julian ** via the complaints@1and1.co.uk email to raise my complaint to the highest level possible. I simply find it absolutely disgusting a large multi-million pound business is allowed to operate and 'look after' so many small businesses.

I have several domain names registered with 1&1. When they knew that I am trying to host my domains in Google, they tried to stop that by sending a mail stating my activities are suspicious and I should submit my address proof to them. I do not trust them to keep my sensitive data. Never do any business with this corrupt establishment.

I wanted to reserve a domain. The site said it would cost $14.95, so I accepted. The next day I found out they charged my cc $2994. And they won't refund my money and they don't stand behind their 30 day money back policy even though the fault is 100% theirs. Scam company, run more like a criminal enterprise than anything else.

LiveMNC Data Center server uptime is good from 1and1 host - Previously my TV channel website dedicated server hosted with 1and1 but server is down in 2 or 3 days so I decided to change my host and now taken server with LiveMNC.com data center. And now my websites are working fine without any issue. I'm impressed with highly technical sound tech team and speed of work and quick response and friendliness, I can solve some tech issues even in chat on LiveMNC website. I am recommend LiveMNC data center host.

We have thousands of domains with this company and are no longer able to manage the cancellations because of constant timing out issues. It now causes us hours of lost time calling in then have this manually done. I have many tickets open over this extending over a year... Really terrible. I now have another open ticket ** which they said escalates to the top. The last I heard was "you have too many domains in your packages". OK... So then I ask for their help to fix this issue and they say nothing can be done.

1&1 deleted, without notice, a domain and mailbox purchased from them on November 20. Upon calling them on the 29th, I am told it was marked as fraud and deleted. I queries why wasn't an email sent asking for further verification or warn of intent to delete same. They are apologizing and telling me that the mailbox was deleted and they only keep backup for 1 week. Our company placed an ad for a senior level position in our national newspaper on a Sunday, but an error was published and two characters switched in the domain name. This resulted in us purchasing the domain to offset this error. What company only keeps backup for a week??? This quality of service is ridiculous and their operations need to be audited and reviewed. Having a refund doesn't help in this case. POOOR COMMUNICATION. In their case 1 & 1 = -2.

Very Misleading. Didn't take me long to dump them. Purchased a dedicated server and then spent hours trying to upload cPanel and kept getting a fatal error after 85% done and did this several times, Same thing. At this point oh well I called support. They tell me while being rude and not getting nowhere. Finally they tell me at this point which took the 3rd person to tell me, "We don't offer root access on dedicated servers." Imagine a 1 TB server without one. Had 2 invoices billed but not substantiated and or incorrect. Will be traveling to Scranton, PA and would like to pass through Chesterbrook to see how really big their so called ISP is. Probably in a basement in a house. A product of the old days. I found Hivelocity.net and they back everything they say. Excellent support and puts a lot of others including them to shame. So Sebastian needs to get a grip. Stay away.