1and1

BEWARE. I was unfortunate enough to become a victim of crime, which left me unable to access my banking and personal details for some time during the Covid 19 Pandemic. This led to an unpaid fee of £24. Consequently IONOS sent a reminder of payment which I didn't receive because I couldn't access my email. It took a mere 5 week for them to close my account, delete my website and tell me it's all gone and I have no comeback. £24? Really??

They want you to send TAX documents, multiple forms of ID and financial and proof of business to setup a VPS? Are you kidding me?! I am not going to send my financials and personal information for a 2$ vps.... What a joke.

BEWARE OF IONOS HOSTING. DO NOT MAKE THE MISTAKE OF HOSTING WITH THIS COMPANY. They are crooks and constantly have issues with their servers. We have been hosting with them for some time now and some sites are great but other issues such as forcing you to upgrade your website to php version and make you pay for it. When you call support they try to help you and put you on hold then tell you they can only fix your website if you are willing to pay them minimum of $70 US Currency

Used their service for years. Canceled one of my sites and hosting, however they only canceled the domain. I didn't realize it until recently but I had been paying for hosting for 3 years. They refuse to refund. They are a total scam and WILL steal from you. Do not use.

They have some decent reviews online for Virtual Private Servers (VPS), but after submitting my order for a simple Linux VPS using their form, they collected payment and.... nothing. Three days later (for something other companies can do in minutes) they informed me after much pestering that my order was cancelled because of fears of "online fraud" that I didn't provide contact information. Despite the fact that my account and order has all of the "missing contact information" and that they had processed payment. They now say they didn't process payment (my financial transaction IDs tell a different story) so I am unlikely to get a refund but - good technical reviews or no - there is no confidence this company does what they pretend to.

IONOS.COM is a complete and total scam. Do NOT use this company. Nothing works there, including the people. It is a scam business with the minimal security or customer service. If I could give the company a -10 I would. How the FTC allows such a company to operate in America is bewildering (it is based in Germany). I have filed an FTC complaint and anyone that has dealt with the company should also file a complaint. I will be taking the company to court with a class action lawsuit.

I own close to 250 domains through various companies. Unfortunately, working with IONOS has been one of the worst experiences I've ever had. I bought a domain through IONOS last year, and unbeknownst to me, the card on file expired and was unable to renew. (I also attempted to cancel the renewal, but that's another story). When IONOS was not able to renew the product on the card, rather than simply cancel the product renewal like any other company would do, IONOS instead threatened to send me to collections over the unpaid renewal. (WHAT??) Had I not caught this notification, who knows what would have happened. I definitely would NOT recommend IONOS to anyone, as any company that strong-arms their customers is a joke. I am also canceling my account as I will no longer be working with them in any way.

I have been a 1and1 customer since 2008. Ever since they were acquired by IONOS, their customer service and support are non-existent. Recently, they sent me an email that I will not have to pay $12.00 per month for my web hosting plan that for years I just paid $25.00 per annum. They never invoiced me and today, I learned that my account has been locked. Although they boast 24/7/365 support, I cannot get through to them and have been on the phone for over 2 hours waiting for someone to help me. They also cut off a friend's contract for non-payment of a spam filtering solution that he did not need. They literally cancelled his contract for %5.97 and shutdown his site. It took 1 week to sort everything out. How dare they shutdown a business email system and hosting for a service that was not needed. They have gotten worse since IONOS took over and I am moving away from them as soon as I can sort this out.

I have used 1and1 web hosting for years for me and clients. Long ago they were a great company. However for the past few years they started creating add on billing if your websites didn't meet their desired versions of software used such as php. It was very annoying. Then IONOS bought them out and it got worse. The last straw was without checking with me they canceled my contract, gave me a partial accounting credit on fee I had paid to renew that contract 2 months prior and then signed me up for a new contract that cost more and applied the partial credit and then billed me the difference on the new contract. For sure this is unethical and most likely illegal under any basic contract law.

FRAUDULENT AND HORRIBLE! RUN! I received an alert that an unauthorized charge had been made to my payment card. Upon learning who the fraudulent payment was made to, I contacted the company immediately (the same day) to advise them of the fraud. I was assured the fraudulent charge was reversed or credited back to me and would be received within 3-5 business days. I was told I would receive confirmation emails of the refund, etc. but I did not. I questioned how they gained access to my payment card and received no answer.