Zurich Vehicle Service Contract Reviews

The sales rep explained everything pretty well for the most part when I was signing my paperwork.

Zurich has replaced and repaired my tires, which gives me peace of mind. The last time I had a screw in my tire and it was repaired at no cost on the same day. The service did what I needed when I needed it.

I'm satisfied with the overall work, I did not enjoy having to go back in a second time for the same issue/repair because it wasn't fixed the first time. I was told a rear main seal, had the oil pan fixed, still leaked even worse than before, had to have the rear main seal done anyway, lost two weeks of my truck total because the inspector didn't approve the deal the first time. Otherwise the service and staff are great.

Don ** provides me with the best service. He is always caring, supportive and helpful. I purchased my vehicle here and have been getting all of my services here, no matter what it is. They are a great team!

My daughter got her car's front tire damaged and they replaced it. The customer service was very accomodating and they advised the car dealer where we bought our car and bought the insurance as well. I am very pleased with the result and I may get the insurance again for my other daughter's car as well.

Took my truck to get fixed when they said that my warranty wouldn’t cover hardware for some reason and that you all was supposed to have a car rented at the enterprise for me and when I showed up they haven’t received a call from you all. Not very happy with the extra money spent to get a warranty on the truck when I have to pay just as much out of pocket and it would cost to do the work myself.

Zurich covered a little more, but for a powertrain warranty on a vehicle with over 100,000 miles, it's good. The rep said, “Hey, $2,300 you’ll get two years, so many miles, and it will cover your powertrain. Right if you leave here, if something blows up, it’s paid for." I was like, “That's easy.” Because I know what it costs to fix these vehicles.

I had Zurich previously which made me decide to go with them. The experience was great. It was completely easy, as it was advertised. Submitting a claim was quick. I did a wheel and tire last time, and I rode up to the shop. They called and verified it. It was easier for them to get it done than it was for Honda because I went to a different dealership, and they were a little confused. But once they got on the phone, they were able to move through very quickly. There was a little bit more learning that was needed to happen with the reps because they didn't know if the cosmetics were covered for the tire but we ended up getting it figured out and they were very professional. The extended coverage is very valuable. Even just the key program that they offer alone to replace my keys is more cost-efficient than the entire package.

I took my vehicle to my dealership because the car developed a tapping noise in the engine. The technician diagnosed the problem and told my dealer representative and he contacted Zurich. He was informed that it would most likely not be covered due to it was most likely due to normal wear and tear. I paid close to $4,000 for this warranty and they won’t do anything for me! What a waste of my hard earned money! Save your money in case you need an auto repair.

The dealer told me that Zurich was an aftermarket warranty and said that there were different levels of it like bumper-to-bumper for so many miles or years or you could do powertrain or there are different cosmetic stuff. They laid out a bunch of different options that you could do. I would recommend Zurich. It wasn't too much trouble and I find it useful. I've never had to use it in the past but someday, it might come in handy.

I got my first oil change two weeks ago and that was for free. Everything turned out to be good. It was quick. The car is working good and Zurich’s services are great. There's nothing wrong with anything they offer at all. I trust Zurich. If you wanna get your service done well and fast, I'd recommend it. It won't take much of your time, especially if you have things to do. It takes probably less than an hour of your day.

I decided to purchase a Honda and it was a pleasant experience. The first two oil changes are free and I already had one. It was good.

Bought a pre owned Lexus GS 350 from Valley Honda, and very happy with the service dept. able to repair the car even though its not a Honda. A great experience with the dealership.. and very happy with the warranty...

I got my car in October and I got an extended warranty with Zurich on the engine and in case anything goes wrong with that. When I signed the paper, they said that I could do an engine or electrical. Anything else would be whatever came with it. I got an oil change and the guys did it, and then told me I could go. Two free oil changes was included when I got the vehicle so it wasn't any cost.

The rep that I spoke with was a nice guy. Purchasing the warranty was pretty straightforward and easy. Everything was perfect. So far, I'm pleased.

Good communication, very professional, great service, and a smooth experience. Competition Subaru is a nice place to have your car repairs done. I bought the Zurich Auto Warranty package when I first purchased my vehicle and so far they have covered everything that was promised on their list of damages. Thank you!

It has been about four weeks, maybe more, since I first went to the dealership's shop to show them the damage. Pictures were taken and I assume were sent in to Zurich. Since then I have heard from a Zurich representative only once. The representative told me that more information was needed and that I would be hearing from the dealership about it. So far I have heard nothing more about my claim.

It was a quick hassle free experience, I couldn't have asked for better service. I would buy Zurich coverage for all my vehicles in the future if I can. Even fully covered my rental for the few days I was without a car.

Engine mount replacement was covered under my warranty but the essential sensors needed to complete the work was considered electrical and not part of the powertrain warranty and therefore was not covered. I had to come out of pocket $424 because of it. The sensors are not some added on expense. They are needed for installation of the engine mounts and should be included as part of the powertrain. I was even charged for the nuts and bolts used to hold down the mounts. That is ridiculous. I am currently in the market looking for another warranty plan and sadly Zurich will not be considered as an option.

I bought a vehicle and I added Zurich. I tried to put the little antenna thing on the top of the roof of my car, and it came off and I took it to service. The rep told me it wasn't covered on the warranty under Zurich so they wanted me to buy a new one. I didn't do anything. I don't know if that warranty was worth buying or not but at this time, it doesn't matter. I was disappointed. I thought it would be covered because I put the extra insurance. I've got the wrap-around Zurich where everything is just about covered but the first thing I bring up to them that's an issue, and they said it's not covered. So maybe it was the luck of the draw.

I had an oil change. My experience went great. The service was good, fast and they were easy to talk to.

I received a good service and a quick response from Zurich about my AC compressor issue, I feel happy to have Zurich as my car coverage because they fix it for a brand new compressor. Thank you Zurich!

The company who came to assist with a dead battery was over an hour later than scheduled, so that was inconvenient. But they did arrive and were able to jump-start the car. The coverage for our damaged tire was great--the dealership replaced the tire (pothole damage) completely.

Took my vehicle in for scheduled maintenance and they discovered an unexpected, needed repair that cost approximately $1800. Appreciated that Toyota contacted Zurich directly who approved the repair and paid for it (minus my deductible). My only “complaint” in general is that I was required to pay a deductible. The whole concept of a deductible is stupid and punitive IMO and while it seems to be a standard across various insurance industries it should be abandoned if the industry truly want to be consumer-friendly (versus, you know, trying to squeeze every penny out of the customer).

When buying an after-market extended warranty policy you never know what's really covered and if you're going to get the answer your policy doesn't cover that part. I needed a radiator and a reprogramming of my software. That's all I paid is the $100.00 deductible for a $2300.00 invoice. I would highly recommend Zurich to anyone especially for high-end cars which no one likes to insure.

Excellent service and customer service! All repairs were outstanding and looked better than new. Would recommend anyone to purchase or have a Zurich plan. Thanks again to my dealership for being prompt and handling my issue!

Bought at dealership at time of auto purchase. Reasonable cost, great coverage. Have one before on another vehicle, outstanding coverage. Covered all my auto issues, little or no out of pocket expenses.

Nowadays, vehicles are so complicated. I've also had experiences where I got to 100,000 miles, then I had a problem and it was not something I could fix myself, and it was going to cost me a fortune to get it done. So, the service contract with Zurich is an insurance against something catastrophic happening.

The service contract we got through the dealership was like they sold us a bill of goods that wasn't really how it was supposed to be. We called the dealership and we talked to the person who sold us the car and then one of their sales rep for the warranty. We went through all of the channels and then we called to cancel the service contract that we had. But Mike got ahold of us before we could cancel and he helped us out. He was the only one that really understood our situation and what we were talking about. He set up a good payment plan that we're comfortable with what we were doing and what we like is that what he said happened.

I had an oil change and the process was super easy. Also, Zurich covered all of it.

I got my oil change on my 2019 Honda Sonata and it was a really good experience. There was a little bit of a wait, but I was able to drop my car off and come back for it, so it was no problem. Also, the reps at Lakeland Auto Mall were all very nice and very helpful.

I always get a vehicle protection plan when I buy a vehicle and Zurich is top-notch.

I purchased a new pickup and had an extended coverage policy added. Everything is fine. I've only got 7,000 miles on the truck. I just started up for the first service and that's been paid. The truck was serviced and everything right there. The wait was just about an hour then I drove the truck back out.

What Zurich was offering and how much they were offering it for was hard not to get it. We took the car in for an oil change and everything was done according to what was expected. All in all, it’s pretty solid. No complaints.

Getting the coverage was the smart thing to do. The salesperson from Zurich really had a great pitch and explained to me in detail why it'd be good to get the coverage.

Zurich was offered to me and I decided to go with it. I had an oil change done and the dealership took care of it all. I had to pay for the tire rotation, but that's it. Everything was fine.

I got coverage for my car from Zurich. I thought it was a halfway decent price. One time, I took my car in, the shop fixed whatever was going wrong with it, and I left.

I have two services, one of which I've availed myself of already. It was an oil change and tire rotation. I took my car to D'Ella Honda of Glens Falls. I know a lot of the people there and they're very nice. The service took about 45 minutes and it was free. That was good.

I couldn’t schedule on my Ford app so we had to call in and schedule the vehicle for an oil change. We dropped it off in the morning. My wife waited while they changed it. It was pretty simple and standard. The representatives were good. It was just that I had been quite upset about the recall. But they’re still waiting to get the parts to do the recall on my new trucks and replace the backup camera.

My son's truck got a nail in the tire a while back. He took it at Starling Chevrolet Cadillac and they fixed it. Zurich took care of it and everything seemed to be good. He was happy with it.

I have had to use the service contract 3 times now. Each time has made me immensely happy that I purchased it. So far the comprehensive service contract has lived up to what I was expecting when purchased completely, covering the costs of all needed repairs as well as rental cars 2 of the times when necessary.

I didn't get my vehicle until the last day in July and I took out Zurich for the engine and drive train stuff. I had Zurich before and I felt better at having things covered. In late August, I had some work done. There was a problem and it had something to do with the engine. I was very satisfied with the service. And I’m glad that I have the coverage.

Fantastic customer service! Everyone I spoke with did everything they could to make the process seamless. I just bought this truck and it was relatively new- I just had the warranty transferred to my name so was a little nervous about everything. Zurich customer service eased my fears and carried me comfortably through the whole process. Would highly recommend! Thank you.

In May of this year, my wife and I purchased a 2017 Nissan Armada with 21k miles on it from Lee Johnson Nissan of Kirkland Washington. Although it looked new and was certified, we decided to add a service contract due to the electronic complexity of the Armada, and after having gone through a transmission replacement on our older SUV, we did not want to have to be on the hook for anything else. We got the 7 year bumper to bumper up to 104k, with zero deductible if we use Lee Johnson. Well, last August I came out to find the A/C had decided to stop. Took it into Lee Johnson and found out the high pressure line on the A/C had blown. 1,300 dollar repair, paid entirely by Zurich! Zurich is all Lee Johnson uses at all of their stores, and I can see why. We do feel safe under their care.

The coverage of Zurich was good. They paid for the tire, so I can't complain about that.

Had tire that was unrepairable. Road hazard damage. They called Zurich, got the ok and replaced the tire. What more can I say. I had a tire problem. I went to the Ford dealer. Explained my problem, showed my contract and they replaced the tire. No charge. I’m a very satisfied customer.

The place where I got the car from didn’t have any warranty and the warranty was cheaper from Nissan. I spoke with a Zurich rep and he told me about the warranty and it was better. When I had the car repaired, I just spoke with the people from Nissan. They did a good job and I didn't have to pay. It was taken care of because what I had done to the car was on the warranty. My experience with Zurich has been nice.

When I bought the new car, I felt more comfortable having a warranty. I paid no bill because Zurich approved our claim in a timely manner.

I never ever get extended warranties, but this worked as a priceless investment! On the first week I purchased my car I experienced rim damage on my S550... The rim cost $1800.00! With the warranty, I paid ZERO lol.

Had a flat tire. Got in touch with company and no one came to help. Being elderly, I was really disappointed. Thought I had nothing to worry about. That was a lie. Tried to get in contact with the dealership who sold us the contract but no one ever called back. My husband had to fix the tire himself. He just had hip surgery. I gave up... no one seemed to care. Zurich did pay for service on my car.

I was told when I bought my new vehicle protection plan it covered everything. However when I picked up my vehicle they said it didn’t cover shop fees or something. So I had to pay my deductible and more for supplies. I was told that with the insurance I bought, this would all be covered. Not happy about the coverage I got since I was told my plan covers everything. I am not sure if the dealership lied to me or if you just don’t cover everything.

New age cars break down a lot. Zurich did the coverage with an extended warranty for a certain amount of time, and I said so. The dealership fixed my car the other day after everything shut down on it. They dealt with Zurich. All I did was drop the car off and pick it up when it was done. Get Zurich. It's worth the money.

I was happy with my service with Zurich and the dealership, Russ Darrow in West Bend. I would recommend Zurich to all of my family and friends. Thank you for being there for me at my time of need. Dianne

Had not had my new car much more than a month. Wound up with a nail in a tire that couldn't be patched. Took my car to the local Ford garage, showed them my Zurich Extended Warranty and got a new tire. Just that easy.

I took my vehicle there for a windshield replacement. The customer service was fantastic. The customer service rep/manager I can’t remember his name at the moment was tremendously helpful. They were able to take my vehicle while I was away for a few days and take care of the windshield replacement. It was much appreciated because I was starting a new job the following week and it was just one less stress that I would have to deal with.

Picked up a lg nail on Batesville Rd. Went thru and out the side of my tire. Remembered that I had coverage. Made 1 call and someone was there. Changed it within about 2 hrs. Called Breakaway next day they bring it on and they found the tire that would match the 3 others. It was the best and easiest process I’ve ever experience.

I wanted my car to be paid for when it broke. I found out more about the coverage when I read the book myself. But other than that, I like it. I filed a claim before and it was easy. I hope there is some way I can carry the policy on after it's done. To me, it's everything. Try Zurich.

I don’t even know my transmission was bad. I did know there was a high pitched whine but when I took it for an oil change the dealer checked it out. When I heard it would be over $5000 to repair I was scared! But they called Zurich and they paid for the repair and the dealer said they were very easy to work with, no hassles, no arguments.

I’ve recently traded in a vehicle and was told I needed to go back to the dealer I purchased which is out of state. Every extended warranty I’ve ever had provide a customer service dept and allowed cancellations and possible increase in terms via phone and email with supporting documents.

You never know what can happen and with the weather changing, you never know what's going on. So it is very valuable to have a protection plan for your vehicle. Zurich was the best warranty for me. The first time I called them, I had a very good representative. They explained the coverage very well. My company contacted Zurich to file a claim, so it was easy with them getting the order information that they needed from my company.

The Zurich reps were good. I had a couple of problems with the payment and the gentleman that I talked to got things straightened out and sent a check out right away. They took care of it all.

Called to have my wipers fixed that stopped working. Turns out water had seeped in the wiper motor. Zurich refused to repair it on the extended because water had seeped into the wiper motor that gets wet every time it rains. They are fully aware of this and take advantage of customers because of water in a WIPER MOTOR. They were condescending and said it would not do any good to talk to someone higher up. Be aware. You can email them your vehicle info and cancel the extended warranty and receive a pro rated refund which I will do.

Our extended warranty was something that we decided to do last minute. I'm glad we bought it considering the issues we've had with our truck. The engine and the transmission both failed under the warranty. They both got replaced but it was difficult because it took so long. I understand that the Zurich people that process the stuff are not mechanics. They need to understand that mechanics go to school every single year to learn the new computer that are put in these vehicles. It's not as easy as it used to be.

Having an auto warranty seemed like a good thing. When Lakeland Automall – Ford serviced my car, they did an awesome job. They then just gave me the car.

I had service done to my 2018 Dodge Ram. Something from the front axle was bent and the people at James O'Neal Chrysler Dodge Jeep Ram swapped it out. They were very helpful. They answer whatever questions I have whenever I go there. I was very pleased with my Zurich coverage. If someone doesn't have enough money to cover the amount for a repair, then having the warranty is really helpful.

My experience with Zurich was good for the most part. My problem was more with the dealer because they had my car and they knew that I bought it. I had to call Zurich because my dealer did not turn in the paperwork and they made me send that in. My car was there all day and I had to go pick it up. And then they wouldn't tell me if my claim was covered or not until I took the car back in. It was very unpleasant all around. But Zurich was fine. They covered my claim and they were very helpful.

I used Zurich when there was a major issue in my car that had to do with the actuator motor in the air conditioner. That was a warrantied part and the dealership contacted Zurich about it. At first, they told me the part wasn't covered under the warranty. But when I investigated further, they told me that they didn't know I had a Zurich warranty. They thought I had a Chrysler warranty even though I brought the dealership all the paperwork. That was not great. When I went through the paperwork, it seemed very clear to me that everything in my car is pretty much covered except for the upholstery. In the future, I will know that right off the bat and I won’t have to go back and forth with the dealer. Zurich has been fine so far.

OnStar notified us and told us that we needed to take the car to the dealership 'cause there was a serious repair that needed to be done. It had to do with the drivetrain. Shaheen Chevrolet fixed it. Whatever was wrong with it went out again and they fixed it again. I've had no problems with Zurich fixing it. I haven't gotten any bill. They just said, "You're covered. You're good." I haven't had any complaints about them bugging me for money. Everything's been taken care of by the extended warranty and I'm pleased with that. I know people have had trouble with extended warranties but this is the best experience I've had with an extended warranty. I've had them before but this one here is a 10-plus rating. My son just bought a new Traverse for his wife and they went with Zurich too. I tell people if they don't buy that extended warranty, they're making a big mistake.

Our vehicle has a backup camera. A lot of times, it goes to a blue screen when we put it in reverse. The backup camera monitor is not effective. The tech at Rahal Miller Chevrolet Buick documented the problem. Still, the people we worked at Rahal were great. While Zurich's service is not for everybody, it's definitely for me.

I was concerned about protection for dings as I can't help it if somebody bangs into my car. When I was buying my first car, I asked the dealer about protection and they suggested Zurich. The reps from there told me exactly what I needed to know and answered my questions about the coverage. Their coverage did really well for me and it was a no-brainer buying their coverage again when I bought my Santa Fe. Zurich met my expectations. I get a lot of phone calls asking me about my car insurance. I tell them I have Zurich and I'm not changing from them.

Purchasing the warranty and Zurich's rep were both really good. I bought the truck new from Nissan and they just added the payments to my bill. Everything is good.

Everything's been really good with Zurich so far. Any issues that I've had, they've been quick to do it.

With Zurich, if anything goes bad with my vehicle, it's gonna be great. I haven't had any issues yet.

I had my oil change at Lakeland and it was good as always. It's just they forgot to put my darn sticker on my thing. As I pulled out, I looked there over my car and I saw they weren’t putting the sticker for the oil. The manager got mad about it and he said he was gonna handle that. He said that they knew what they were supposed to do and he was not supposed to do that. So I felt comfortable once the manager said what he said. They were always treating me good. Zurich’s been good so far. Everything works out. With the coverage I pay for, they come with so many free oil changes.

Starling Chevrolet had my car for 10 hours. I dropped it off a little after 8:00 and didn't pick it up until about 6:00. They were supposed to check some other things. But the only thing that got done was the oil change. My brakes are squeaking and they were supposed to check my AC and there's a leak in the back of my trunk. But they said everything all together was gonna take a while. Then they said my brakes were fine, but they're still squeaking. My AC randomly goes in and out. All of a sudden, it stops working when the red needle goes down to see whether or not your engine is overheating. Then it will randomly go back up. But they said the day I took it in, it was working the whole time. So they couldn't diagnose what was wrong.

I got them for the services and my mom took my 2016 Ford in for an oil change.

It was offered to us during the purchase of the car. My husband gave the people at Starling Chevrolet a thumbs up when we had our car there. They changed the oil fast. So everything was good.

I am by myself and it’s easier for me to just let Zurich take care of the car. I have not had the opportunity to use the coverage, but it was nice to be able to just take my car in for the oil change and not have to worry about whether it's done right or not. I know Ford will take care of it.

Zurich has an easy signup process. They took care of everything. What made me decide to purchase it was that this particular one, is just for wheel and tire. I've had some previous experiences with another Volkswagen ruining wheels on curbs. So, for me, it was necessary. I'm a lot more careful now and I haven't ruined one. But it doesn't take much on these cars because there's essentially no protection if you bump a curb, the weel will go straight on to it, not the tire.

I'm satisfied at this point. But I was not real satisfied with being talked into it by the dealer. I bought two cars within a week. There were two different finance people in the dealership that were doing the warranty. I'm perfectly happy with the coverage for the 2019 Traverse. It’s got the much better plan. I got so much better a deal on it because the dealer had been repairing my older car and they crashed it. So they kinda had to give me a deal on the new one with all kinds of extra stuff. The 2017 Chevy has $100 deductible and the plan only bought me about 17,000 miles, whereas the plan on the 2019 is gonna carry me another 40,000 miles and I've got a zero deductible.

Repair shop said that Zurich was easy to work with “great insurance”! I don’t think I should have had to pay for the belt and gas when the broken compressor destroyed the belt and the gas was also from the compressors failer.

Called for emergency services and was directed to a website. Website said it couldn't accept my info online and directed me to a different phone number. Called and was directed back to the website. Circular process with absolutely no way to actually make contact and request emergency services.

Always a positive experience at White Plains Jeep, Dodge, Chrysler. Their customer service and repairs are always top notch. The Zurich Auto coverage is fantastic. The vehicle had some repairs in the last months and with Zurich coverage I had no worries, the repairs on the vehicle were covered including payment for a rental during the time that the vehicle was in for repairs. If I had to fully pay it would have cost me thousands of dollars. I am fully satisfied with the coverage.

Took very good care of me. Service advisor was friendly and working on my case right away. Got me back in quickly and all was fixed. I was kept informed. I was very pleased and would recused come back.

Awesome. Everything handled, Autoway Ford is a good repair service and you are a excellent after market warranty company, would like to work for company, please pass it on ** Jason. You're an awesome company.

My 2015 Acadia went in the shop due to the check engine light being on due to temperature issues and to fix my DVD player. Both were fixed the day in dropped the car off. I have had no further issues with the vehicle and everything was covered under my warranty.

I had a nail in my Front driver. Kia of Naples, never heard of Zurich. So when I called you, Zurich talked to the customer service agent and Kia of Naples said we are not going to provide services until we get paid. Well, Zurich, within an hour sent the $$ to the Kia dealer and all went well. Very happy with you.

My Audi A3 suddenly began overheating - took it to the dealership and discovered the water pump was not functioning properly. Was happy to have had the extended coverage as I just purchased the car (used) 9 months ago. I was a little annoyed that things such as screws/bolts were not covered (how else is the part held to the car???), but ultimately saved me $1100. Also was nice to know I had the option of a rental being covered, but as I did not need the vehicle for the few days I did not utilize that benefit.

My husband and I are trying to cancel our bumper to bumper and end our specialized package. We were given and email after calling the company and the email keeps kickin back to me saying undeliverable.

This is the worst company ever. Cocky and full of themselves. Stay away. The belief here is "deny deny deny" OR "it was your fault so deny deny deny". Impossible customer service with layers of people to get to where you want to be.

I bought a very low mileage SUV, and was very surprised when my wife used it and the wheel bearing locked up, on a 49200 mile SUV. Zurich towed it in, and paid the repair and all I was out was $100. I can't tell people enough how much money and aggravation they can save by buying the Service Contract. There is never a good time to be out $100, but that sure beats being out almost $900.

I got an email stating that it was time for my car to be serviced so I called and made an appointment. I went up there for the oil change and the rotation of tires. In the process, the shifter wasn’t engaging in park so the people replaced a harness. But I had to pay out-of-pocket for that. The guy told me that the service techs saw a recall for it and thought that the harness would fix the problem. But apparently, these cars have that problem with them not engaging in park after being stopped and turned off. That's when he told me that I owed him $56. It says, multi-point vehicle inspection. They changed the oil on the filter, six quarts, 49.95, eight quarts at 59.95. The shifter harness installation was $12.75. Then it says the harness was $40 plus $3.43 for tax. I paid $56.18. He was very apologetic. He was just trying to save me from making the claim because it was $100 for the claim. He said that it’d be cheaper for me in the long run that's why we did this route.

Was losing air in driver's side front tire & asked service dept to check it while I was there for oil change. Was told there was something in it & that it was repairable so they said they repaired it. From when it was supposedly repaired til now, I've had to put air in the tire at least twice as it's still losing air.

I highly recommend Zurich. I have no complaints at all. All of my issues have been resolved without any hassle. If I had to choose Zurich again I would make the same decision. Best decision I made after purchasing my vehicle.

I purchased a car and a short-term service contract through Lakeland Automall Hyundai with a couple of oil changes and stuff came with it. Recently, one of the new tires was losing a little bit of air. I just drove the car in and the people tooked at it and repaired it. It was a warranty issue. That was just a valve stem and they had one so they put it in and I was done. I was very satisfied and happy. They were very friendly, treated me with respect and good speed, and I was on my way.

I got the 2018 Chevrolet and I started getting some issues with it. I wanted to make sure that everything was covered and got Zurich. I went for an oil change at the dealership. Jeff was awesome and helpful. I dropped my truck off then he called me as soon as it was ready. The service was great.

I took my car in yesterday under my warranty and they handed me a paper with a warranty on it. I needed to get my AC fixed. It was $100 deductible and Zurich took care of everything.

I wanted the van that the dealer had. Then I got the service contract with Zurich because they sold it to me. I had my oil change and the service checks done. The process was good and pretty easy. I didn’t have anything to pay when I took it in for the service tech. They're always good.

A vehicle service contract seemed like a good idea and the coverage from Zurich certainly met my expectations. We had an oil change with them on our 2020 Nissan and it went really well.

We signed up for the lease on my vehicle and it included a number of things and a service contract. I had routine maintenance done on the vehicle and it was very simple. I just dealt with the dealership.

My car was old and I need a new car. I got the car two months ago and got a Zurich Vehicle Service Contract from a dealership here. The rep was super good and signing up went super smooth. Everything has gone well so far.

Zurich sounded like a good option and my experience with them was great.

Some lady didn't stop at a stop sign and hit us. I was so thankful we had our car because they said that the roll bars saved us. Volkswagen spoke with Zurich on the repairs. The communication with them is always good. Zurich gave me a printout and they checked the recall and all that. They were always nice and the experience was excellent.

Zurich Vehicle Service Contract was convenient. They notified us every time we needed it. My wife dropped her car off for the day at Starling Chevrolet for an oil change and all that stuff. Then we picked it up when we needed to. It was timely and everything was good and it went smoothly.

While this vehicle has been quite reliable, with the repairs that did need to be done, this warranty has more than paid for itself! I have had zero issues with payment of repairs, I will definitely look into another Zurich warranty when I purchase my next vehicle.

I took my vehicle in to have the transmission looked at. I needed a full replacement. Instead of paying the $100 deductible I was charged over $500 fee for a “full tear down” of the transmission. Worse, when I attempted to obtain a diagnoses as to the causality of the transmission failure the repair site had no information. Essentially Zurich forced me to pay out of pocket for something they wanted that gave me no information or benefit. I am extremely dissatisfied and very disappointed in the service that I pay for to be protected against unwanted useless fees.

We purchased the Zurich Vehicle Contract for our Range Rover, and it was the best $1200 spent. Of course, during the financing of our vehicle, I was hesitant to purchase another expense. This one was well worth it because I had hit a curb, which blew out 2 of my tires and ruined 2 of my rims...they were all replaced for free, and they look fantastic!! There was only a $11 disposal tire fee. I couldn’t imagine what this would have costed me out of pocket if I didn’t get this coverage! We took our car on a road trip, and again, will need to replace a couple rims. Thank God for that insurance! I do have to wait 2+ weeks to get those replaced. Supposedly, Land Rover is behind because of COVID. Customer service is great, once you’re able to get a hold of the service dept.

I took my 2019 Honda up to Glens Falls. With Zurich changing the oil, everything was fine. The process was great.

I have no problems when it’s come to getting service when I need it with Zurich or the dealership I go to some time I have to but it’s always Lakeland Ford. I have been to Weikert Ford in Lake Wales no problem. But have one bad experience at Winter Haven. It was not your company it’s was the services people there. I misplace my contract. They too lazy look it up but Lakeland and Weikert just type vin number in with no problems you take of me.

Would definitely recommend. Took the car 3 times and accepted without issues and repaired. Dealer communicated with the service provider, sort out the fees, and delivered me with the required repair. Glad I took the service.

I purchased an extended warranty to cover myself from the cost of repairs, but within a month found out a large, non-covered, repair needed to take place. The company, dealership, and everything was not helpful, sadly. Very frustrating.

Honestly, Bryan Honda handles everything for me but Zurich is the best warranty company I have ever dealt with. No surprises. They are fair. The policy is reasonably priced considering what they cover. I extended my original warranty because I simply like how they do business.

I figured that it would be better to get covered than later come out of my pocket with more money for repairs. I got a five-year warranty on my 2016 Chevrolet. Zurich was very professional. The coverage met my expectations ‘cause they said if they had to keep the vehicle, they had to give me a loaner vehicle. They were good. I stayed there the whole time and I didn't pay anything out-of-pocket.

We got the new vehicle and my husband was gonna be driving it far so we decided to get the extra insurance. In case anything happens, we wouldn't have to worry about finding somebody and we didn't really know much about that. Zurich was the one that the dealership offered. When we took the car in, it got fixed and it was a good experience. I didn't have any problems. They had it for a week but that was only because they had to make sure they were able to see the problem.

I purchased the extended warranty when I purchased the car (used/lease returned vehicle). I was told it was a bumper to bumper, just like the warranty on a new vehicle. I’ve had the vehicle in for issues twice (once for an electrical issue and once for the A/C). Each time I was informed that this item isn’t covered. Had I known that what is covered is quite limited, I would not have purchased the extended warranty.

The money spent on the Zurich Shield would've been better left in my pocket. The vehicle I purchased looked beautiful on the lot, after driving it home and showing it off to friends and family, someone noticed some issues with the paint. Fading on the roof as well as paint bubbling, lifting and peeling away. I filed a claim with Zurich and they told me they only cover "loss of gloss". I see primer and that isn't glossy! I was told they would only pay for a wax of buff. This doesn't help at all. Before spending money on these warranties I would ask very specific questions regarding coverage. Getting a $30 wax job doesn't cut it!

Orland Park Bmw. The staff is always professional and I believe in Colleens honesty. I’ve now purchased two suv from her and her knowledge is above and beyond other professional. Please advise Colleen that I appreciate her service.

We discovered a oily red looking fluid leak under the Navigator. Called the Deery service department. They advised not to drive to the dealership, They ordered a tow truck and had the vehicle brought to the dealership. Two day later the cooling system was repaired and vehicle ready for us to pickup. No problems, no hassle, just fast efficient service.

I always feel that I am a valued customer and my service always gets performed without any issues. I am very happy with Zurich and do not regret purchasing the additional warranty. Highly Recommended.

We just had the oil change done through Zurich, and it was prepaid. We don’t have to worry about paying for the oil change and stuff like that. That’s all prepaid now. The dealer took care of all the paperwork. We didn’t have to do anything. My wife, daughter and I have Zurich on all our vehicles. They treated us very well.

Just purchased a preowned car in late march. Much to my dismay I needed to get it towed & serviced. Without my Zurich extended warranty I would have had to get a loan to pay for the repairs. Thank you Zurich!!

I needed a warranty for the vehicle and Zurich was the only one that was offered to me at the time. When one of the cables shorted out on my battery, they handle my claim well.

The guy from Zurich said that a lot of stuff would be covered underneath the contract if I was to purchase it. It was like a extra $3,000, and I was kinda iffy on doing it, but I’m kinda glad I did because I had something happen to the vehicle not too long ago. The claims process with Zurich wasn’t hard at all. I took the car in to the repair shop and told them the issue. They asked me for my information for the extended warranty that I have and I gave the information. It took two more days than it should’ve taken. One of the days, they had to order the part. They just said it was one day for the part to come in. So then, they told me some other stuff, and I didn’t know what the situation was, but eventually, everything worked out. Zurich didn’t say they had an issue with the claim, so I would recommend them.

The finance officer suggested that I might wanna purchase Zurich for additional things that may go wrong. It so happened that I got it last year and things did go wrong, and it came in handy. When summer came, the air conditioning wasn’t working as well as it should. I opened the hood and I saw something was rattling. A fan was loose. I took the vehicle to the dealer and the whole mounting system for the air condition was pretty well damaged. The dealer took care of the whole thing. I was given an invoice and initially, it would've been almost $700. But everything was covered and didn't cost me anything out of pocket, even though I’m paying for the plan itself. I also had a problem with my heated seat and I took it back to them.

I got a service contract in the past for other vehicles and they turned out to be good to have. So, I decided to do it again and I got one from Zurich. Also, my car is a used vehicle and you'll never know what you're getting with. Zurich has a lot of good coverage but the price was a little more than what I paid with my last one. Unfortunately, I had to change vehicles because I had an accident. My previous contract was through Allstate and they only charged me over $2,000 for pretty much everything. But this one with Zurich was $2,000 more, so that was kind of a bummer.

A no hassle, smooth transaction. Matthews repaired my tires both times when I first ran over a nail, then when I ran over a screw. They are friendly, efficient and do a proper job that will last. A trusted dealership and excellent repair facility.

Due to the mileage on the 2015 Jeep, I got coverage and when I had a claim, it went through fine. I brought the vehicle in and they told me what the problem was. I guess their records indicated that I have the insurance and they came back and told me it was covered. So I was very pleased. Zurich didn’t cover a service problem that I had a couple of months ago but they have different levels of coverage and I understand. That was my choice and I’m still pleased. Having Zurich has relieved some stress and allowed me to feel comfortable about driving the car out of the service area.

My Jeep has been in need of service for a check engine light 6 times within 5 weeks!!!! Every time I had no problem with repairs and a vehicle to use for the day. Thank you Zurich for a wonderful warranty.

We bought this warranty and it is not what was explained to us by the dealership. The warranty doesn't really cover anything. So we were misinformed. Had several issues with the transmission and was told it was not covered in the warranty. So what good was this warranty to us.

I leased a vehicle through D’ELLA Honda and I bought the protection for the interior through Zurich. It was a very easy process. From previous leases, I know that that the upholstery is one of the biggest things that I abuse. My last complimentary service was an oil change and rotating tires. Free oil change is a very important aspect when looking for a vehicle service contract.

Zurich's product was good and I really like the cleaning supplies. They were really nice. When I purchased Zurich from the dealership, they gave me one kit and when I used all the kit up, they gave me another kit of nothing but Zurich supplies. That was all that ever touched my car. However, their customer service was not the best. When we bought Zurich, they asked us and told us what the policy covered. I specifically asked about love bug damage and they said they'd cover it.

I'm a person that likes to be prepared in case anything happens. I purchased the Zurich Vehicle Service Contract and I had my tires rotated. I waited at the dealership and it was quick. It took under an hour. I wasn't charged anything. I'm lucky I haven't had to really utilize the service contract.

Windshield chip(s). At first, there were some issues in getting thru with the right CSR at Zurich, ping ponging the phone call to same Service Number until someone broke the cycle and finally got thru where we could get something done, after that it was very smooth, fast and efficient service. Csr At Honda was excellent. Thank You.

The rep at the dealership was very persuasive and it took about an hour and a half of dealing with him. He started out at one price and then ended up dropping it by almost 50%, which I was upset about because I felt like he should have given me that same price to begin with. It felt deceptive that he was willing to drop it so much. I purchased the warranty because of the incredible high pressure at the end of my car purchase and I also want my car to be serviced if it needs it. In fact, I told them I need to know what to do if something goes wrong but they told me most of the dealerships work with Zurich and I shouldn't have a problem. I hope that's true. They also said I had two free oil changes at the dealership and I did one of the two oil changes.

I suspect they did not replace the parts listed in my service ticket. The problem came back 1 week after repair. Parts did not look new and I asked the dealership about it. No one has contacted me about me questioning warranty fraud. I will no longer waste my time with that dealership. Whether or not you feel like this dealerships is honest, you’re the one paying them the approved amount.

I'm disappointed with the Zurich contract. Fine print reveals that radiators are not covered! The shocks were still under warranty, and were repaired. But I had to pay a garage mechanic to replace the radiator. And I am still making payments to Zurich!

I got myself a Zurich service contract to make sure the car is covered. Recently, I had the fan for the AC repaired. I went to a dealership, they took care of everything for me and I didn't have to pay anything.

Replaced running light. Very easy process and coverage is outstanding! The service manager had no problem with submitting or getting the claim approved. I will purchase another extended service contract before this one expires. Excellent Product!

Tire had leaked down, took it in and service showed that tire needed replacing. We have the wheel and tire warranty which took care of it all. Very pleased. Dealer ordered tire and took care of replacing and customer satisfaction.

DELLA Kia automatically put me on Zurich for two free services. That's excellent. I had plenty of opportunities to speak with Zurich and it was fine working with them through this process.

I purchased a Zurich service contract and they gave me two years of oil changes. I had a claim recently and everything was good.

When I bought the car, they gave me two oil changes and the tire rotation. I took my car for a maintenance service and Zurich took care of it with the dealership. I just called them, made the appointment, and it was all approved within an hour.

The oil change with Zurich went great. The process was very easy and their reps were very nice. They’re very quick and they get everything done.

I purchased my contract with Zurich in February and the enrollment process was tedious. The dealers asked a million questions, but I'm satisfied.

I got a contract with Zurich on my new vehicle for additional warranty coverage. I bought a brand-new truck and I bought it at the same time I bought the truck at Lakeland Automall.

The person in the finance office did not explain the Zurich coverage to me very well. When I took my vehicle in to get serviced, it was a smooth process. I just went and got my oil changed and there was no charge. But when I got the appointment booked, they first said, “You get two free oil changes.” So, when I went in, I was thinking it was something the dealership was covering it. I had no idea it was Zurich that was covering it. So, they didn’t explain that either. It just wasn’t done very well.

I got Zurich for my used vehicle and the coverage met my expectations. Things went pretty smoothly and when I filed for an oil change, everything went fine.

Oil was leaking on my transmission fluid. There was a piece on the back that the fuel had apparently broken. That piece was still under warranty so the shop was able to order it and put it on for me. I called Zurich and I was so thankful that I got the extended warranty. Everything was taken care of and I wasn’t charged anything. They got me a courtesy car so it was really good. I'm very lucky. I’m very satisfied.

Having Zurich is great and their service is good. To file a claim for an oil change, I called them and it was easy.

My vehicle service experience with Zurich was good. The coverage met my expectations and they handled my claim well.

When I got the truck, I purchased that agreement, and they also made me put $1,800 down to fix the brakes and the tires because they had some stuff to do. So I kinda got double-dipped at the beginning and I was in there for 18 hours. When I got an oil change, it was crazy because I have a Range Rover truck and they were a Ford. So there were some issues. I called and set up the oil change schedule. The oil filter is a special part. Parts for that truck has to be ordered. I had to remind them if I had to get anything done because when I go there, they'll send me home because they have to order those parts for the truck. It happened a couple of times and I was pissed off. If they are selling foreign cars and they have a place to repair them, they should put a check mark in their computer system that they may have to order the parts for the car before they send the customer over there.

I’ve got my extra insurance from Zurich on my vehicle. When I had my oil change, the service was good. Zurich was excellent.

I did an oil change through Starling Chevrolet. The claim process was really easy. I just set the appointment, went over there, and the people were cool. Then they told me that I had to change my battery and that one was out of pocket.

I bought an SUV and I didn't know it came with a maintenance plan. The representative said it was GAP insurance and service. He told me it comes with a 100,000-mile warranty with oil change and a whole bunch of stuff. Recently I got my vehicle fixed at Lakeland Auto mall Hyundai. They emailed me and told me it was required to take in for service and I did that. They checked the air in the tires and the oil level. Then they washed and vacuum it and gave it back to me. The experience was good. I'm gonna call Zurich and see what it has to offer. If it's something that I'm paying for, I wanna get my best service out of it.

When I was buying a car from Lakeland Automall Hyundai, I wasn’t getting an extended warranty like I thought was advertised. I was gonna change my mind about buying there but they threw Zurich in, which kind of made me purchase. I'm very satisfied with my decision. I filed a claim with Zurich for my regular service and I was impressed.