Zurich Vehicle Service Contract Reviews

I hit a curb and something minor happened that caused some stuff on my car. I took it in the shop for all things that I thought I was going to have to pay and that wouldn't be paid by Zurich. But a lot of the things that needed to be done in terms of what happened to the tire were covered under the plan that I had purchased. I still have to pay for some stuff, but it was much less than I had anticipated. I spoke to them initially but everything else was handled, in terms of anything that was covered, by the dealership. I'm so happy I got it the coverage and I would highly recommend it. It's worth every penny.

Zurich's policy has a lot of underlying things that Zurich never told me when I took it out. For example, I have some paint chipping off. And they said that it was cosmetic so they wouldn't cover it. It was a thing on my tire. I used Zurich to try to get the tire. They paid for it. But because the rim was cosmetic, they wouldn't pay for the rim. And they never told me. I paid for tires. That was a separate bill. I paid for the paint. That's also separate. I paid certain things to be covered for a certain amount of years. When I need it, I shouldn't have to come out of my pocket because I'm paying Zurich for that. I pay all this money out. I think I'm covered, but not covered 100%. They ripped me off because they didn't tell me the whole truth.

Zurich's customer service was nice, but we had to pay for the engine first and we got the money back two years later. There was always something different they needed. It took a long time. At one point, we gave up because we thought we would not get it. Because we had to get a loan for 4,000 to pay for the engine. It shouldn't be that hard.

Getting Zurich is a good idea. I took my car to the dealership and they handled it with Zurich themselves.

I had a truck engine light on. The problem was somewhere in the immersion control system. It had one valve that was sticking and another one that was open and not closing. The dealer handled everything. I had to pay the deductible and Zurich covered everything else, so I'm happy.

I took the vehicle to the dealership because the front tire had a big nail in it. They replaced the tire and it was an in and out thing. It's pretty nice there and they took care of it quick.

For my recent claim with Zurich, the handle on the back seat door came off. So it had to be replaced. They covered it, but we had a deductible. Having Zurich definitely gives me peace of mind. We have a child, so it's good to know that we're covered.

I didn't know that getting a $7,000 insurance on my car and if anything happens, I need to pay $400 for a checking fee. I didn't expect it to be so high. I got two major things I had to use the service but I didn't get coverage for it. On the first one, they answered right away. But unfortunately, they sent the paper showing that I didn't have it on my coverage. I also had to pay myself for the tires.

My saleswoman was great. They changed two tires for me. I just told the dealership that I have Zurich. I'm happy with the coverage. It's a great value and I would recommend it to anyone. Any car I get, if they're offering Zurich, I'm gonna take it.

Zurich is great. I love it. I'm so happy I got it. The signup process was easy. I've been recommending to all my family and friends. Customer service was great, too.

There was no trouble when I had an insurance claim, which was great. All I did was provide my insurance information to the dealer and they dealt with it. The approval process was very quick, which was great. The service isn't the best. But they did what they could.

The dealership that filed the claim is not the same as the dealership that I purchased my car from, and they don't work with Zurich. They don't run their wheel and tire coverage through Zurich like the other dealership does. And they gave me a bit of a runaround about how they didn't know if Zurich would cover it. I called and the man I spoke to was kind and helpful. And the speed and efficiency with which Zurich handled everything, especially with my back and forth with the car dealership, was wonderful. We hit a pothole. I have the road issues coverage. And we blew out my tire and had to get it replaced. It would be expensive, so I was glad that I had the coverage. I would recommend Zurich, specifically the coverage that I have for the wheel and tire replacement. It's accessible. Zurich has been wonderful to deal with in situations that are a bit stressful, and I recommend it to anybody who asks.

I called Zurich because when I went to pick up my vehicle, I had scratches on my bumper that the dealership had done. They told me that they were gonna handle it. What they did was put a touch-up paint on my brand-new car. When I called, I wasn't familiar with what Zurich would cover as far as that went because it said that they paint as long as there were no dings or dents and there wasn't. They reassured me they'd take care of it but it still looks like crap on the part where they scratched it and tried to touch it up.

I like Zurich so much. My oil change ended March of this year, but I still have March of 2025 for my other stuff. Sometimes, customer service is snotty. They need to be nicer. The man I spoke to needed a little work. I called up to ask a question. And he was rude. But the lady I spoke to was awesome. I knew I had the car for five years. She was very explicit and nice, explaining that this ends here. But overall, they've been nice. I had to bring the car in for the sun visor. It gets a lot of use and it broke. So, they did that. The tech also did something with the air conditioning. I had a $100 deductible. That's better than paying a load of money. That's all I paid. That's good warranty. Because can you imagine if I went in there for a $5,000 job? It was nice to know I had Zurich.

I had a puncture in my back seat that was less than a quarter of an inch. But they're saying since it's a hole, it's not covered. My coverage wasn't gone over as thoroughly as possible. With how they were saying it, if I had a hammer in my pocket and I got out of my truck and it put a hole in my seat, my warranty would fix it. But if one of my kids put a hole in the back seat with a key, it's not getting fixed. Other than that, I just had the front end rebuilt and the warranty came out great. That was no problem at all.

Parker Cadillac worked on my driver side window that wouldn't go up and down. They said Zurich would pay for it. Then, I had my radio screen go out. But they said my warranty wouldn't cover that. Zurich has done me good so far.

I bought a used Nissan Rogue. I had a radio issue and Zurich replaced it. I only wish Zurich could have reached out to me after speaking to the dealer, so I could have had a better understanding.

I took my car in for service because I was having a low pressure on my tire and I asked Glanzmann to check it. They checked it and told me what the problem was. They found the problem with the tire and they replaced it. Glanzmann handled everything. I was there about an hour waiting for the car. I didn't pay anything. I was very happy with the outcome. Zurich is excellent.

Save your money and never purchase an extended warranty plan from this company. They have no clue where their parts come from and will never pay for what they are supposed to.” And always settle for the less “remanufactured” options not supplying you with the correct parts. They give you junk parts from who knows where to minimize their costs then expect you to pay MORE out of your pocket for the diffence the option the dealer recommends. Buyer be EXTREMELY aware!!! You will be money well ahead by not paying this pathetic policy… Trust me we now know from experience!!! Never will me, my friends, or any family member purchase anything from this company again!!!

I had a great experience. They got the claim quickly. I had a blowout and they fixed my tires. I had to pay $20 out of pocket. Zurich is a great protection for your tires.

I had a problem with my tire recently and the dealership took care of it. They contacted Zurich and did everything, and it was all fixed in the day. That was nice. I like the benefits of the paint, the scratch things the most, because you're at a grocery store, you're in a parking lot, somebody opens their door, they are always dinging you. I appreciate the fact that I can have those dings fixed and not have to pay, keep my car looking nice. It's a little pricey, but it's worth it. The website is also a little confusing because the payment comes out of one thing and then to do a claim with Zurich, is out of another. But Zurich's part is all right.

We've used Zurich once when my wife's car door wouldn't shut. We were satisfied and we had a great experience with them.

They've got a good coverage plan. It was worth it. The thermostat of my car went out and that's a $2,000 repair. But Zurich covered most of that. I took the car in, had the dealership run a diagnostic and figured out what was wrong with it. They decided it was not the heater core. I gave them the go-ahead to pay for it. Then they talked to Zurich. As far as rental cars, I didn't get one. I ended up using one of my family's vehicles to get back out here.

I needed control arms on my Mercedes and, with no issues, Zurich covered it all except the deductible for 200 bucks. It was easy, although it took longer than expected because the parts had to come from Atlanta. The shop let me take it home for the weekend and then I had to bring it back.

My air conditioning on my car broke. Honda contacted Zurich and did everything for me. Everything was great. I had no idea that everything was covered under my warranty. I was gonna bring my car to a mechanic and he was like, "No, call Honda. You might have the warranty." Luckily, I did. They said that I would just have to pay $100 deductible but they were also like, "But you got your car fixed through Honda, so then you don't have to pay the deductible then at the end of the day since you had it fixed through Honda." We found out the other day that Zurich is one of the best extended warranty companies. I was like, "Oh, so glad I have this then."

Having Zurich has been good. When we brought our vehicle to the auto repair place at the dealership that we also got the warranty through, we paid a deductible and had the transmission fixed. The auto place took care of everything. We also had brakes fixed at the same time, but we paid for that out of pocket.

I noticed that my car got really, really hot. Initially, Zurich told me, "I'm sorry, we can't help you. It's over the six inches." I said, "Well, why did I buy Zurich Shield? I could have filed a claim on my regular insurance company if it was gonna be this hard to do this." The dealership got involved and then they ended up covering it. It was just a little frustrating. Once the dealership got involved, it only took a week or so for me to get it all taken care of. The dealership did a good job. They were quick and efficient and did what they needed to do. But the dealership is in a position where they're trying to sell all of these extras when you buy a vehicle and then they're always in a hurry to get you to sign everything. They don't have you read all the fine print. Had I really sat and read all the fine print, I probably wouldn't have done anything with Zurich. I have good insurance, and for 100 bucks, I can get a whole new windshield.

I used Zurich twice and it was so clean. The process was excellent and pretty easy. They did the job right away and I'm okay with that. It was same-day service for both claims. I damaged the steer tire in the front. Zurich replaced it. For the second claim, I had a nail on the rear tire passenger side. They replaced that too. When I went to the shop a second time for my tire service, they couldn't find me there. I said, "Look, I have the warranty. What are you guys talking about?" They looked for it. The representative said he didn't have it. But I told him, "My friend, you don't know what you're doing." He goes, "No, I know very well what I'm doing." I told him, "Come on, man, call your supervisor."

I like their quick response and that I never have to pay out of pocket first. It's always covered when it needs to be covered. It’s all taken care of. All we have to do is show them the policy and it’s handled.

I spoke with Zurich prior to taking my car in for my tire. I had to find out whether the coverage was dealership-specific or at any Honda dealership. It turned out that it was covered at any Honda dealership that I went to. However, only the dealership where I purchased the vehicle had the Zurich listed on their internal computer system to verify that they had it. I had to go through Zurich, get an account number, and then provide it to the servicing dealership, to get them to understand that I had Zurich. Once I did some of the legwork and provided the servicing dealership with the information that they required to ascertain from Zurich what they needed, it was reasonably smooth. I also didn't pay for anything when I left the dealership. I'm grateful that the service for which I paid is being honored. It was overall positive.

Everything's been fine with Zurich. Signing up was very good. They're an awesome company. When I first got it, the heater and the air conditioning wasn't working. So, I brought my car in and they covered that. The claims process was easy because I didn't do anything. Everett Chevrolet did everything. I would refer Zurich. I haven't had any problems at all. They always covered what needed to be covered.

Zurich always does a great job. I've never had an issue with them at all.

I got a gasket replacement and Zurich fully paid for everything. They put everything in the system. They called the dealership and the rental car company for me with my reservation. They paid for the days that I needed it. They were a big help during that time. Everything was smooth. The first time I used them, they paid half and I paid the other half. They told me why I had to pay and what parts they would pay 'cause I wasn't very clear as far as my warranty was. They were helpful in explaining my warranty. I like Zurich. If I would get another car, I would go with them again.

I had a flat tire that I had to bring in to get changed and they gave me a realignment as well. I was happy with the coverage. They covered the tire. Everything was fully paid for on the same day. Everything was really smooth and easy. We had no trouble. That was fantastic. The experience was very streamlined and lacked little chance for error. I'd definitely recommend Zurich.

Dealing with Zurich was a very straightforward experience and it was easy to get all the questions answered. But dealing with Firestone was a little troublesome because the people I was working with there said they have never heard of this company or the concept of a warranty. It was a little confusing and strange. But everything worked out. Zurich exceeded my expectations of any kind of warranty because typically, you hear bad experiences.

It's been a great experience with Zurich. They did everything they said they'd do.

Recently, I had a big piece of metal in one of my tires. So my tire had to be replaced. I have a Mercedes Benz and it's very pricey to fix the tires. I dropped it off before work and picked it up after work. But it was done within an hour. Zurich covered the cost of the tire and I didn't have to pay anything additional at the time of repair. Zurich is very reasonable. It helps to cover those large expenses when they pop up unnecessarily.

Two weeks after I bought my warranty from Zurich, I had a nail in the tire. I went back and they changed the tire. It was a seamless transaction. I would tell my friends that my experience with them so far has been pretty good, so maybe it would work out for them, too.

An emissions valve was getting stuck and I had to have that fixed on my vehicle. I asked the mechanic if it would be covered by the extended warranty and he said that Zurich probably would and told me to bring the paperwork and he would take care of it. He dealt with them. I brought it up there for an oil change, had them check that out and they ordered the part and fixed it the next day. Zurich’s coverage is great.

Everything got done in a one-day process. So that was nice. It all went pretty smoothly. The coverage was pretty affordable when I purchased it on a brand-new vehicle. So I'm happy with it.

They replaced my power steering pump but they wouldn't replace the fluid and I don't know why. I wasn't too happy about that. That cost me 140 bucks. I did the claim through the car dealership. The good thing about that is all I gotta do was give them the VIN Number to my car and they got everything. I didn't have to do anything else.

Everything was fine with the signup process with Zurich. Just recently, they did repairs on my Jeep for the speed sensor. The salesman wasn't familiar with what I had purchased. He said, “Your vehicle’s off warranty.” I said, “No. I have the extended warranty.” He said, “You'll have a copay.” I said, “No, I don't think I will.” When they were finished, he said, “You're good to go. You don't owe us anything.” Everything was satisfactory when I picked up the car.

I wanted to find out if what problem I was having was covered and when I called Zurich, it literally took 25 minutes of being on hold for somebody to finally pick up that I had to put my phone on speaker because my arm was getting tired. But the reps were very helpful. They asked me a few questions and got my contract number.

I had gotten a nail in my tire. It was too close to the side wall to be plugged, so I had to get a new tire. The dealership's service department took care of everything. They contacted Zurich. They got the same tire that my other ones were. They all matched up. Zurich covered 100% of it. I'm happy that we got the coverage. I wasn't expecting for them to replace the tire, but that would have been a big expense that we weren't counting on had we have had to do it. Zurich is worth every penny.

The guy at the dealership talked me into a warranty, and it was cheap, so that was nice. Recently, I had service done for a brake light switch. It wouldn't start. Apparently the switch has to be active for it to start, so it worked. The guy at Loughead Nissan said it would be $100 deductible and that he would reach out to Zurich and find out if the repair was covered under the warranty I had.

I needed to have my car repaired. The dealership did all the work for me, and Zurich paid for everything. Having Zurich, I'm not having to worry every time my tires pop or have an issue. They insure them.

I had a claim to Zurich on my 2022 GMC. I had a nail in the tire, and the dealership did the repair. It was covered. So far, my experience has been good.

I had a damaged sidewall. They replaced the tire. Having Zurich is definitely a pleasant and easy experience.

Everything was good and I'm happy with what was covered by the warranty. Zurich is well worth the value. I'm very happy with the service.

Zurich has been great. They've fixed the couple of things that have gone wrong with my truck so far. I had an AC and an engine claim, and the dealer handled them. I didn't have to do anything and Zurich covered everything. I had a deductible, then I had to pay a little on a towing charge ‘cause it was past whatever they allotted. The engine claim took months, but that was because of the dealership I went to. They kept giving me bad engines. Overall, there's a lot of benefit financially to having Zurich. Those motors would have cost me a pretty penny. I will never not get a little of an extended warranty.

Getting a service done through Zurich was not hard. The dealership took care of it and they resolved the issue in a couple of days.

With Zurich my tire claim cost me nothing out of pocket. They are awesome. My tire was replaced. Subaru did everything for me, so I didn't have to deal with them at all. Everything was great.

I took the car in and had the service done. It was a very good experience.

I used Zurich twice for both of our tires that had holes in them. The claim was very smooth and everything went through easily. I got my tires in and out very quickly.

I've got Zurich on my 2019 RAM. They did a repair on the electrical system on it. The tail lights weren't working. The dealership did the claims process, and I didn't have to pay anything.

I couldn't close the window of my car. I told the dealership that I have an extended warranty from Zurich and they looked it up. The repair was covered and I didn't pay out of my pocket. But if I didn't have the extended coverage, I would have had to pay $200. Also, the claims process was quick and everything was great. As long as I have a coverage, I will have no problems with the car.

When I went to get my tires, the service advisor had a hard time getting Zurich to approve it, even though I paid for that. It was weeks that he had to wait for them to get paid. But they paid for my tire.

The dealership took care of the claim. They did a great job. Zurich was very efficient.

My experience with them has been perfect. I've had problems with some tires and they have worked directly with the tire repair shops. I haven't had to do anything and just drove away in my car after everything was done. Zurich was helpful and the reps had a very strong willingness to help out. They worked me to a solution. It was seamless and very easy.

I used the warranty to replace one of my tires. It was very quick and easy. The dealership sent the claim and Zurich let them know how much they would cover based on how many miles I had put on the tire since getting it replaced the previous time. I also had to replace the rim and Zurich had the dealer send pictures of the damage. They covered what they could. Having them is more cost-effective.

Not resolves problem, for smaller complain they are unable to send mobile technician and Toyota dealership is co-operating but seems its taking longer time and not sure when issue will be resolved. Seems like Zurich shield plan is completely waste of money.

Setting up my warranty was smooth. The sales rep walked me through everything. I had a claim, and even though I haven't dealt anything with them, the fact that I didn't have to was great. It still took care of everything, and I had no charge there.

I had brand new tires on my 2019 Honda and they were about a month old. But I picked up a broken steak knife in my tire and it ruined it. I had a warranty on the tires, so the Honda dealership replaced the tire very quickly and to my satisfaction. Zurich totally covered it and everything was fantastic.

I kept losing air from my tires and I noticed nails were in. I called Zurich and the person that I talked to was very helpful and explained everything to me. Even though I had everything in front of me, every question that I asked was explained to me. It was like a breath of fresh air. Then, I went ahead and set up my appointment to get my tires replaced. The only thing was when I went to get my tires, I had to wait because they didn't have the ones that I needed for my car. Other than that, I'm very happy and pleased with Zurich and when the time comes for me to renew, hopefully, I can renew my extended warranty.

I've had a good experience with Zurich. They are one of the better warranty companies. We had some issues with my husband's car not that long ago. We had the alternator go in it, but that was the first issue we've had with his car. I also took my car to the dealer and they handled everything. They said it was the fuel pump. The only issue that I had was when I bought my car, I bought a tire and rim protection with my car along with the extended warranty. And when my tire went flat, I took it to the dealer and the rep said, "Your warranties aren't popping up." So I don't know if that's necessarily an issue on Zurich or if it's something to do with the dealership's computer. When I bought my car, the dealership pointed out the warranties for me. Because they put everything on a flash drive, but the warranties, he printed out. Luckily, I had the printed version in my car. And he called Zurich to make sure it would be covered, and it was fine.

I had to have a sensor put in and it was covered. I just had to pay my deductible. The service department took care of everything. So far, so good.

I used them once and it was good. We had a flat tire and we called. They sent out a tow truck and the guy put on the tire and then we were able to go to replace the tire. It was nice that they came out right away, especially on Christmas day.

Whenever I had to use the service, it was great. It also covered exactly what they said it would.

I had a recent claim for my key fob. The doors weren't unlocking. It was simple and it was prompt to get it fixed.

I had an air conditioner repair for the blower motor. It took a little while to get it done, so the dealership gave me a rental. The claim experience was fine. It was covered under warranty, so there wasn't anything that I had to do on my part.

I had a very large hole in the tire. It went completely flat. I tried using the seal, but it wouldn't seal because the hole was too big. I filed a claim and the app worked well. I didn't have to do very much. They kept in contact with me so I was very happy. Zurich has paid for itself.

I had an issue with the wiring harness that speaks to the front differential that controls the four-wheel drive. There were some bad connections that the dealer mechanics tried to repair a couple times, unsuccessfully. Ultimately, they replaced the wiring harness completely. All of which was covered by Zurich very easily with no problems or pushback from them. It was easy for the dealer to deal with them but it was annoying that it took three times to finally replace the wiring harness.

Getting Zurich was definitely worth it. I went into the dealership and changed my tires out. They were flat.

I got Zurich when I got a brand-new vehicle and when the car was being repaired, the mechanics at the dealership handled it all. I didn't pay for anything.

I took my car in to the dealership when I had a flat tire. They changed it. They washed my car and did everything else. There was no money out of my pocket.

I had low tire pressure and it turned out that I had a flat. I took it directly to the dealer and they helped me out, and Zurich covered everything else.

Zurich's service has been okay. I've had to go to the dealer to get work done because I've noticed that smaller businesses do not want to deal with Zurich because they said that they don't pay in a timely fashion. So, I've had to handle my transactions at the dealer. It would be nice to be able to go somewhere more local but apparently, their reputation is bad with those businesses.

My experience has been very good with Zurich. I've had two claims so far with my car and they were cleared super quickly and fully covered. So, it was a very good service.

Worst company to deal with. Only interested in finding a way out of having to pay for the items that are covered. A big disappointment and I will never spend money on a car warranty through Zurich again. Better to take the cost of the plan and put in the bank to pay for the repairs they refuse to pay for. I currently have a contract, and recently found out that I needed to replace the radiator in my Jeep Grand Cherokee during a routine inspection. I'm under the years and mileage on my contract, but they refused to approve the claim because the dealership didn't call them before doing the work. I called when I got home after work, less than four hours after the work was completed and paid for. The communication I had about this was disrespectful, rude, and included being hung up on. I couldn't get a manager to even return my call.

The first time I used Zurich, there was something wrong in the motor that shifted the gears. The second time, there was something wrong with the valve that would force the gas into the engine. I've never had any issues while using it. I just had to make sure that I went to an AAA Ford dealership. I just gave them the phone number. They know what Zurich is and they're good. They always told me that it could take a couple of weeks for me to get my car back because of the payment processing, but I've never had it gone for more than two days. Zurich is quick on getting the payments to the dealership so the car can be released. I made a call to Zurich and they had the funds for them in 45 minutes while I was waiting at the dealership. The nicest part was that I was able to tag it to the loan. I added a few months to my payment, but that way, I didn't have to worry too much about having a cushion for those major repairs. I could just have enough for the deductible and from there, I know I am gonna be okay if anything went wrong.

I just had the warranty with Zurich before the car needed the repair but they took care of it. The car was done the same day. Zurich is well worth it.

Crown Ford contacted Zurich and got everything taken care of. My wife asked for to see if they had a loaner vehicle. But they told her all of them were out. She had to sit for six hours to get it repaired. But everything else was good.

We bought Zurich when we bought the car. I didn’t pay anything for my recent claim.

The service at Kring’s was great. They did everything in a timely manner that they said they would. I am always impressed with my Zurich coverage.

I live in Chicopee. And I got the flat in Holyoke. So, I’ve had to put a donut on and take that tire off, put the donut on. I drove to Rucki’s which is a tire company that I always deal with to buy tires. And I brought it there. So, they ordered me the tire, put it on later in the afternoon. I didn't realize that when I called Lia Toyota in Boston Road in Wilbraham, they told me that I had Zurich and that I could go to anybody and they would just put a claim in, or I could go to any Toyota dealer. I would have went to West Springfield, which was closer to the Toyota dealer. I've already had to buy three new tires. So, Zurich has paid for itself. At 300 a tire, that was $900. I paid $998 for the contract. And it's good until 2025.

When I purchased the car, Zurich was the policy that was attached to it. And when the policy ran out, I liked it so much I wanted to get it again.

I bought my car from Evergreen Subaru here in Lewiston and since I bought it, I've had to bring it back to the shop to get repaired, and Zurich has always taken care of it. So, it’s awesome. Every time we've gone in, we've always had the car back to us within two weeks. It's been good.

I was told that there was a nail on the tire and they removed it and put in a plug. At first, they were saying that my coverage wouldn't cover if the tire needed to be changed. But then, they said that it was a minor thing and it got covered.

The reps from Zurich have been great so far. My tire keeps going flat and my car was pulling. So, I did an alignment but the car was still pulling. I was told my rim was cracked and I told the guys fixing it to replace it. They said they can’t and they would try to weld it. I told them to do what they gotta do. They welded it and then, a few days later, my tire pressure light went off again. I have all brand-new tires and they're saying that there's something up with the crack. They keep just fixing the cracks and I'm not happy about that because they won't replace my rim. It's still just a fixed crack. It's a little better but I don't like knowing that I'm driving a $120,000 car with a welded rim. I bought a protection and I want a replacement rim. But if fixing is the same as replacing, then I'm okay with it. For my situation for the BMW that I drive, Zurich is 100% worth it. I don't know any of my friends or constituents that buy these cars without a protection plan.

I am so happy that I got Zurich because they have been excellent with my service. I've done about $7,000 worth of work on my vehicle that they covered, minus the $100 deductible each time. They had my back on the last repair, where they wanted an itemized bill from my dealership to make sure that they weren't using secondhand parts and they were using OEM parts. I give a lot of respect.

My experience with Zurich went pretty well. They covered my electrical. I'm good about Zurich. I'm glad I paid for the extended warranty.

Zurich's rates were good. We used them for the tires. They took care of their part prior to us leaving. Overall, I had to call them in to get some additional information because my wife was not added to the coverage. They were very helpful over the phone, and everything was very quick.

Acura offered Zurich to us and everything was taken care of. It's the tires that we had coverage on it. I like that I didn't pay anything for it. I used Zurich three times. Every time, everything's been worked out easily.

I have full cover insurance and my vehicle is a satisfied vehicle. I had the oil change and a tire rotation, and it was super fast.

The tire was fixed and things with Zurich went very well. We were very pleased and we didn't have any issues.

Zurich was worth it. I didn't have to do anything. The dealer took care of everything.

Zurich is the best. The shop patched my tire. They were able to get me a lift to take me back to my hotel, and a lift to get me afterwards. Beyer Volvo does a great job every time. I love them.

I called Zurich one time because someone hit and ran me. It was a little frustrating to hear that my paint warranty was not covered even though it had nothing to do with me. It felt like I threw my money at Zurich for no good reason because I still had to pay for the repairs on my own. What was the point of spending all this money on a warranty that does nothing for me? They wouldn't replace my wheel. That was the one and only time I probably will ever try and use them.

Zurich hasn't been a good experience because everything that I wanted to get service for wasn't covered under the warranty. My tires weren't covered under the warranty. When I take my car to the dealership, I am told it's not covered, whether it's wear and tear. I went in for a battery and it wasn't covered either. Zurich hasn't been helpful. Any sort of car trouble is a huge inconvenience so I call the warranty coverage thinking, “Hopefully, this is an issue that we can resolve. Maybe I can get some help. Maybe I can get a discount,” and it has never been successful.

Everything was explained to me reasonably well during the signup. The rep at the dealership knew what he was talking about.

I had the truck in for an oil change and the mechanic noticed it was leaking oil. He took care of everything. I gave him the paperwork, and he got everything set up before he setup to do the service. I just had to pay my deductible.

The process is streamlined. My claim has been paid every time.

I had some issues with my vehicle and everything was taken care of. I only had a payment deductible. I didn't have to do anything. The dealership called for me. It's great having coverage, especially if something goes wrong. I like it because things do happen.

Just got off the phone with an agent and she was direct in speaking, took my claim information, then asked, "How long has it been since you noticed the fading?" I told her I noticed it might have started a year ago. I just thought I waxed it wrong. She explained that all warranty items must be reported within 30 days of noticing the problem. I tried to explain that I wasn't sure it was an issue until I tried waxing again and it didn't fix it. Then I asked if they have a legal department that I may have the address to and she said she had to get off the phone and for me to contact the dealer where I purchased the warranty. Ugh! They are a scam!!

I've used Zurich one time, and it was good. I had to have Banks put in the rear end. The people that did it did all the work for me as far as the claim. I just dropped my Jeep off, paid the deductible and all the fees, and went back, and picked my Jeep up. So far, everything's good.

I went in because I had an engine light coming on and a message stating that the engine power was reduced. AutoNation asked me the phone number for Zurich. They said I needed a new battery because that was causing that light and that message to come on. I didn't purchase the battery yet. The car is working, but it still gets that message. They said the battery wasn't covered. I didn't feel that they were being straightforward with me. It seemed like they were trying to charge me for other things and not telling me what was covered. I get free oil changes through Bob Steele but AutoNation couldn't honor that because I didn't purchase my car there. But I liked the fact that they dealt with Zurich without me getting involved.

I had low air pressure on one of my tires. The shop took the car and said that Zurich was only going to pay to patch up the hole and not give me a new tire. So that was what they did. But this was the second time that tire went out, so I wanted a new one. I know everything that's covered under my warranty and a tire is covered under it.

Zurich had good customer service. We took our car to Lia Nissan and everything worked out great.

I had a flat repaired and when I submitted a claim with Zurich, it was really easy. I just called them, let them know that I needed a tire repaired, and they scheduled it. Then, my car was brought in the shop and they covered the cost of the repair.

The extended warranty covers pretty much everything. It helps out so much. It has paid for itself at this point. The last claim was with something on the engine. It helped that it didn't come straight out of my pocket.

The service with Zurich was pretty simple, and I didn't pay anything for my claim at all.

I had a screw in the tire. I took it to Volkswagen and it took them three hours to repair it. When I got there, I had an appointment for 8:00. They asked me if I was going to wait for it and I said, "Well, how long is it going to take?" They said, "Well, we should have it back there in 20 minutes." About 8:50, I'd asked them and they said that they hadn't even taken it to the back yet. Then, they called me at about 10:00. One of them had to give me a ride to work. About 10:30, they called me and said it was ready. I didn't have to pay anything to Zurich. Road hazard is definitely a safe investment. People are picking up screws all the time. Thankfully, it wasn't a tire that had to be replaced.

We had a good experience. They said they were gonna cover our claim for tire sensors and something else that needed replacing. I'm just thrilled that it was covered under the policy.

When I had a claim with Zurich, my car was only in the shop for the day and everything was pretty much covered. There were some minor stuff that was not a part of the coverage that we had done separately. But the coverage was great and that was all taken care of right there and we didn't have to do very much, so that was a total plus. I was definitely very satisfied with everything that happened and having everything covered.

I had a tire that had to be replaced. I made an appointment and the tire place called in the claim. Then, we got a new tire. It was covered 100% with no deductible.

I made a claim. At first, they told me that it is not covered under warranty. I let them know that I had a third-party warranty. They went ahead, they contacted the original Nissan dealership that I purchased it from, which was the Nissan in Keyport and they verified that I had that warranty. They went ahead and I had to make no payment for it. Very satisfied with Zurich.

There was a road hazard, and one of my tires exploded. The dealership couldn't repair the tire, so they got me a new one. They didn’t have it in stock that day, so they ordered it then when it came in, they replaced it. It was easy. The guy also told me that they had already spoken with Zurich and they took care of the charges. It was great and fast.

I had a slow leak on the tire. I called them and told them what was wrong. I took my car to the garage and they took care of it. If I have a situation like that, I don't have to worry about paying out of pocket. The coverage was great.

I had a blowout on the car, so I called the dealership and they said to call Zurich. I called them, and somebody from there said, “take it back to the dealership. It should be covered.” I had a hard time making an appointment, but finally got to the dealership. They took a picture of the tire and sent it to somebody, and I had to wait for half an hour for them to okay the warranty then the dealership changed the tire at no charge. All in all, the service department was awfully slow in contacting Zurich, but otherwise, Zurich's part of the contract was great.

I had a tire replaced and the process was great. I didn't have to do anything because when the dealer went into the system, he saw that I have Zurich. It was pretty easy.

I bought a car with a lot of miles. The dealership fixed my AC and Zurich handled it. But they should go over the specifics of what's covered and what's not 'cause I previously had things not covered that, ideally, should have been because of the time that I've had the car. Other than that, everything's worked out fine.

I had a flat tire. The dealership made all the phone calls for me. Everything went smoothly. I get Zurich for all the vehicles I buy. I tell friends to get it all the time.

I had a flat tire and Grand Subaru said I was covered but Berman Subaru knew nothing of the warranty because it didn’t show up on their records. So, I have to physically carry it with me and have them call Zurich to get approval to do the work. Then, Zurich has to pay them before they release my car. They covered the tire repair so that was nice.

I purchased the warranty because they told me it covers tires and scratches to the vehicle. I figured that was pretty valuable and it already paid for itself when I got a flat. I got my tire fixed very easily and surprisingly, it was very painless. I took it to the dealership and they replaced the tire. I was very happy with Zurich.

Zurich is fine with everything. I have the tire warranty with them. I had the tire replaced. The dealer took care of it all.

I didn't have to pay out of pocket for the claim on the wheel bearings but I paid out of pocket for other work I had done there. The only discrepancy I had was Zurich doesn't cover the DEF system. There should be at least a warranty that somebody could purchase to help cover that 'cause it's expensive.

I bought the car at Zeigler Chrysler, and I bought the extended warranty there. So, I told them I have an extended warranty. It was fairly easy. My car had the engine light on. And there was an air intake thing, and it was bad in the front, which was covered. The only thing I wasn't sure about is Zurich didn't cover everything. Because one of the wires was corroded, and they don't cover corrosion. But the car is only two years old. But it all worked out. I saved money in the long run.

Once I got to the right number, it went smoothly. I was able to hand the vehicle off to the dealership, and they spoke directly to Zurich's agents, and they took care of everything. I got a brand-new tire. It was a road hazard. And I was glad that the dealers determined that it needed to be replaced. Zurich covered everything and it couldn’t have been smoother.

Discount Tire made the phone call. They told Zurich. It was very easy and very good. Everything was efficient.

I have multiple policies, and I had to use the policy for dent removal. And just recently, for a nail in my tire. So far, it has been great. The GMC dealer did everything for me. I didn't have to pay for anything. Having Zurich has been a major benefit.

I went in unexpectedly because my tire was low and I thought I needed some air. But they found it needed to be replaced. I was not billed for anything. Zurich is a very nice and convenient thing to have, especially if you have an unexpected situation like I did.

I've had a couple of things that I needed to take into the car dealership and their service was seamless. The car dealership had no problems with them.

I got very good service and I'm very happy with them. The driver's door lock was broken and I got it fixed. The experience met my expectations. Everything was fine.

It was an easy process when I had to submit a claim. I called them and requested the service time. I spoke with an advisor and I informed him that I had the coverage. He looked it up and told me what the process was gonna be. It went exactly as he said.

I had an issue with the EVAP system of my car. They changed the sensors and I paid the $108 deductible. Car's fine now.

They are a decent company. We are definitely happy we got the warranty. We had a leak in the tire and everything went well. Everything's gone very smooth.

Zurich did exactly what they said they would do. My coolant levels kept on going out. There was some kind of valve or connection that was a problem and they took care of it. My dilemma was I live about an hour from where I bought the car and I wasn't sure if I had to go back to them. Zurich advised me on what my options were. Everybody did their part and it was pretty seamless.

I had a flat tire and called to see what the benefits were for that. They covered the tire but in terms of getting towing service, AAA would be better for us 'cause there is a limit of $100 on the coverage for a tow truck to come out whereas with AAA, that would be free. Other than that, they answered the phone and it was a real person. It's good to be able to get to a live person quickly. So, the experience was good.

The first time, the mechanics had to order the parts because they don't keep in stock of what went wrong. The radio went out but they were able to fix it and Zurich paid for everything.

I had an injector change then some other thing, and Zurich was very good. I paid my 100 deductible and Green Chevrolet was easy to deal with.

Zurich's service has been wonderful. I just had a problem with the window and that was gonna cost me $500 for the motor but the warranty covered it. It was well worth it.

I scheduled a service for my vehicle ahead of time. The dealership dealt with Zurich and my experience in using the service contract was good.

Zurich was offered by the dealership. They said, "Here's the warranty. These are the rates for it. If you'd like the warranty, then we can go ahead and sign you up for it." Recently, my vehicle was taken in at Fairway Ford and the mechanic shop took care of the claim I had for it. I had to pay a balance afterward and I was aware of that. Overall, I'm pretty pleased.

With Zurich, I like the prospect of if I need something done with my vehicle, that I can take it in. They can get it serviced. If it's something that is covered, then I've already paid upfront for my plan. I just have to make the appointment to take it in and get it repaired. I got roadside assistance. They came with the equipment and they got my car back on the road. I took it to be repaired and I purchased a new tire.

I didn't have very much interaction with Zurich, which I somewhat appreciate. The one representative that I spoke with at Zurich was helpful and helped me understand the process. I called ahead of time to figure out what the process was, and they verified that the repair would be covered. Discount Tire handled majority of it and worked with them. Zurich covered the tire for the screw that was in it, and that was what I was hoping for and expecting. If friends felt that they really needed a warranty for something, then I wouldn't shy away from Zurich. I haven't had very many cars myself to know how they compare to others, but if friends asked me what my experience was, I would say that it was positive and easy.

Both tires had a bubble on them and they replaced them. I wouldn't have had the money to buy two whole new tires and whatever else they would come up with that I needed.

I had to get a tire repair and the claims process with Zurich went well. They responded back and it wasn’t difficult to get somebody because I had Roadside Assistance. They repaired my flat tire for me and I went about my business. All in all, the coverage is pretty good.

When I got a nail on my tire, I called up and they told me that I'd some kind of warranty on the tire. They told me that if it met certain requirements, it could be replaced, and they replaced it. Zurich was good. I was happy that I had it.

Zurich is really good at what they do. My car got repaired at Tri-City and I wasn't asked to pay a portion of the claim when I picked it up.

I have no idea how to renew my warranty. It would be good if there is a a mailed-out notice or an email notice of “it's about to expire", or something that says, “Hey, you got 5,000 miles left.” Other than that, I haven't had any issues.