Zurich Vehicle Service Contract Reviews

I had a blowout on the car, so I called the dealership and they said to call Zurich. I called them, and somebody from there said, “take it back to the dealership. It should be covered.” I had a hard time making an appointment, but finally got to the dealership. They took a picture of the tire and sent it to somebody, and I had to wait for half an hour for them to okay the warranty then the dealership changed the tire at no charge. All in all, the service department was awfully slow in contacting Zurich, but otherwise, Zurich's part of the contract was great.

I had a tire replaced and the process was great. I didn't have to do anything because when the dealer went into the system, he saw that I have Zurich. It was pretty easy.

I bought a car with a lot of miles. The dealership fixed my AC and Zurich handled it. But they should go over the specifics of what's covered and what's not 'cause I previously had things not covered that, ideally, should have been because of the time that I've had the car. Other than that, everything's worked out fine.

I had a flat tire. The dealership made all the phone calls for me. Everything went smoothly. I get Zurich for all the vehicles I buy. I tell friends to get it all the time.

I had a flat tire and Grand Subaru said I was covered but Berman Subaru knew nothing of the warranty because it didn’t show up on their records. So, I have to physically carry it with me and have them call Zurich to get approval to do the work. Then, Zurich has to pay them before they release my car. They covered the tire repair so that was nice.

I purchased the warranty because they told me it covers tires and scratches to the vehicle. I figured that was pretty valuable and it already paid for itself when I got a flat. I got my tire fixed very easily and surprisingly, it was very painless. I took it to the dealership and they replaced the tire. I was very happy with Zurich.

Zurich is fine with everything. I have the tire warranty with them. I had the tire replaced. The dealer took care of it all.

I didn't have to pay out of pocket for the claim on the wheel bearings but I paid out of pocket for other work I had done there. The only discrepancy I had was Zurich doesn't cover the DEF system. There should be at least a warranty that somebody could purchase to help cover that 'cause it's expensive.

I bought the car at Zeigler Chrysler, and I bought the extended warranty there. So, I told them I have an extended warranty. It was fairly easy. My car had the engine light on. And there was an air intake thing, and it was bad in the front, which was covered. The only thing I wasn't sure about is Zurich didn't cover everything. Because one of the wires was corroded, and they don't cover corrosion. But the car is only two years old. But it all worked out. I saved money in the long run.

Once I got to the right number, it went smoothly. I was able to hand the vehicle off to the dealership, and they spoke directly to Zurich's agents, and they took care of everything. I got a brand-new tire. It was a road hazard. And I was glad that the dealers determined that it needed to be replaced. Zurich covered everything and it couldn’t have been smoother.

Discount Tire made the phone call. They told Zurich. It was very easy and very good. Everything was efficient.

I have multiple policies, and I had to use the policy for dent removal. And just recently, for a nail in my tire. So far, it has been great. The GMC dealer did everything for me. I didn't have to pay for anything. Having Zurich has been a major benefit.

I went in unexpectedly because my tire was low and I thought I needed some air. But they found it needed to be replaced. I was not billed for anything. Zurich is a very nice and convenient thing to have, especially if you have an unexpected situation like I did.

I've had a couple of things that I needed to take into the car dealership and their service was seamless. The car dealership had no problems with them.

I got very good service and I'm very happy with them. The driver's door lock was broken and I got it fixed. The experience met my expectations. Everything was fine.

It was an easy process when I had to submit a claim. I called them and requested the service time. I spoke with an advisor and I informed him that I had the coverage. He looked it up and told me what the process was gonna be. It went exactly as he said.

I had an issue with the EVAP system of my car. They changed the sensors and I paid the $108 deductible. Car's fine now.

They are a decent company. We are definitely happy we got the warranty. We had a leak in the tire and everything went well. Everything's gone very smooth.

Zurich did exactly what they said they would do. My coolant levels kept on going out. There was some kind of valve or connection that was a problem and they took care of it. My dilemma was I live about an hour from where I bought the car and I wasn't sure if I had to go back to them. Zurich advised me on what my options were. Everybody did their part and it was pretty seamless.

I had a flat tire and called to see what the benefits were for that. They covered the tire but in terms of getting towing service, AAA would be better for us 'cause there is a limit of $100 on the coverage for a tow truck to come out whereas with AAA, that would be free. Other than that, they answered the phone and it was a real person. It's good to be able to get to a live person quickly. So, the experience was good.

The first time, the mechanics had to order the parts because they don't keep in stock of what went wrong. The radio went out but they were able to fix it and Zurich paid for everything.

I had an injector change then some other thing, and Zurich was very good. I paid my 100 deductible and Green Chevrolet was easy to deal with.

Zurich's service has been wonderful. I just had a problem with the window and that was gonna cost me $500 for the motor but the warranty covered it. It was well worth it.

I scheduled a service for my vehicle ahead of time. The dealership dealt with Zurich and my experience in using the service contract was good.

Zurich was offered by the dealership. They said, "Here's the warranty. These are the rates for it. If you'd like the warranty, then we can go ahead and sign you up for it." Recently, my vehicle was taken in at Fairway Ford and the mechanic shop took care of the claim I had for it. I had to pay a balance afterward and I was aware of that. Overall, I'm pretty pleased.

With Zurich, I like the prospect of if I need something done with my vehicle, that I can take it in. They can get it serviced. If it's something that is covered, then I've already paid upfront for my plan. I just have to make the appointment to take it in and get it repaired. I got roadside assistance. They came with the equipment and they got my car back on the road. I took it to be repaired and I purchased a new tire.

I didn't have very much interaction with Zurich, which I somewhat appreciate. The one representative that I spoke with at Zurich was helpful and helped me understand the process. I called ahead of time to figure out what the process was, and they verified that the repair would be covered. Discount Tire handled majority of it and worked with them. Zurich covered the tire for the screw that was in it, and that was what I was hoping for and expecting. If friends felt that they really needed a warranty for something, then I wouldn't shy away from Zurich. I haven't had very many cars myself to know how they compare to others, but if friends asked me what my experience was, I would say that it was positive and easy.

Both tires had a bubble on them and they replaced them. I wouldn't have had the money to buy two whole new tires and whatever else they would come up with that I needed.

I had to get a tire repair and the claims process with Zurich went well. They responded back and it wasn’t difficult to get somebody because I had Roadside Assistance. They repaired my flat tire for me and I went about my business. All in all, the coverage is pretty good.

When I got a nail on my tire, I called up and they told me that I'd some kind of warranty on the tire. They told me that if it met certain requirements, it could be replaced, and they replaced it. Zurich was good. I was happy that I had it.

Zurich is really good at what they do. My car got repaired at Tri-City and I wasn't asked to pay a portion of the claim when I picked it up.

I have no idea how to renew my warranty. It would be good if there is a a mailed-out notice or an email notice of “it's about to expire", or something that says, “Hey, you got 5,000 miles left.” Other than that, I haven't had any issues.

My vehicle service experience was great. It's a stress reliever for me.

I just had some work done because there was a nail in my tire. My guy was checking it and said that couldn't be fixed the way the tire was positioned in there. I had to have a new tire. The Northtown shop contacted Zurich and they met my expectations. So far, so good.

They respond quickly. They also answer questions and the things that they know. I used it twice in January. I had a plug-in patch earlier in the month and I just got a nail in my tire a couple of days ago. They replaced the tire.

I haven't had any problems with Zurich. I go in, pay my $100 deductible, and get my things fixed. The dealership deals with them directly. When my power mirror and radio weren't working properly, I took the car to a dealership and paid the deductible. They ordered me a radio and fixed my mirror.

I signed up for the premium package and every time I've brought it in, there's been no payment out of pocket. What I signed up for is great and I would recommend it. It's been worthwhile, which is kind of bittersweet. You don't want anything wrong with your car, but you also don't want to have to worry when something does go wrong.

We’ve had 3 problems with the car, and Zurich has only fixed one of them which is the wheel bearings on the front that had fallen off. But that was only because I raised hell with them. The rotors on the front were warped and they said that wasn’t covered. Then we had an engine problem and they said it was gonna be $600. That motor is part of the drivetrain but they wouldn't cover it. I ended up fixing it myself for 78 bucks. They need to be more upfront with what’s covered and what isn’t. The way the finance guy made it sound, anything on the motor end will be covered.

My experience with Zurich has been good. However, I just found out that when I switched dealership, that I have to pay deductible now because I got the coverage through the other dealership, and the dealership is refusing my services because my car has too many issues. It’s the main factory thing that I've been having issues with the car, nothing I'm doing, because I can't break the mechanics of the industry. So I had to switch dealerships because they say there was always something wrong with my vehicle so they refused my services.

I had a tire issue that I took in my vehicle for and this dealership won't accept it because they said that Zurich is not paying out the bill. But at the dealership that I bought the vehicle from, they're awesome.

The thermostat of my truck was stuck open and I had it worked on. The dealership handled Zurich. The claims process went smoothly. It covered the product.

Things have been fantastic with Zurich. My light came on in the car. The techs tested it and said the problem was the thermostat which is $800 to replace. Zurich covered $500. When I bought the coverage, I was kicking myself in the butt about it because a lot of people say that they're a waste of time and money. But I'm extremely happy that I had it. But the deductible is a little high.

My experience with Zurich has been great. I've had a couple of issues and they took care of those right away. The claims experience is really easy. I pay the deductible and that's it.

It was an excellent experience with their reps. It was also easy to make a claim. Their service was outstanding.

Every time I call, I get somebody. They are nice, professional, and very helpful. The first claim was a water pump and the dealership took care of it. I was out of town and they were very good. The second and third ones, I was local and the dealership here sucks, but Zurich was good. I have to take my car in Monday for a warranty repair and the lady told me to talk to someone in finance to see if I could get my policy extended. I wanted to buy another policy, but they said they only sell through the dealership. That disappointed me. But the warranty has paid for itself. Get it.

Had a repair completed and paid for by Zurich at my local dealer. Fast forward 2 years later, same exact repair denied. When I called they said it was human error? I don’t understand how it’s covered once but not twice. I would never recommend this company to anyone.

We got free service the first time for the free oil change and the shop took care of it.

There was a nail in my tire and it needed to be replaced. It was not something that could be plugged, so they had to replace the tire. They offered to give me a ride from point A to point B, which I took. But by the time I would have gotten back to them, there would have been nobody there for me to pick up my vehicle. So I had to go the next day. They took care of the whole issue.

Used warranty for the first time for 2 small dents on my doors, guy comes over, he fixes the dents, when I go to move the car again, I see a clear torch mark on my front bumper/grill, clearly from him moving the torch from one side to the other of the car, they asked if I had on camera, I said no, so they said the guy said he didn’t do it, so it’s on me, "Call us back if you can prove it."

This is my sixth car in 10 years and I've gotten Zurich every single time. I've used it twice and never had a problem.

Zurich was recommended to me by multiple vehicle owners who had used Zurich in the past at the dealership. And it was not as high a price as I thought it would be. So far, I've had a great experience. Two weeks ago, I had one tire punctured. The next week, the other one in the rear got punctured as well. They were both repairable by just patching, so the dealership took care of that for me and called it in on my behalf without even asking. I did not have to make any form of payment because they told me it was already paid for by Zurich or they were going to call it in and charge at a later date to Zurich instead of me.

I had a lot of trouble with the tires when I bought it. It kept going flat and I kept taking it back. After four or five times, they finally gave me two new tires. I had several things wrong with the car. The mirror was worn out and it's a 2019. I paid $800 for a mirror that was cracked. I did not like that. I took the car back because it kept reading the mirror was not right. They fixed it the second time.

Everything worked out very well with Zurich’s rep and everything was very easy when I made a claim. A tire was replaced and everything was covered.

I’ve used Zurich on the oil changes and we had a sensor that went out a couple of weeks ago before a road trip to see some family for the holidays. That was really annoying. It was flashing on the dashboard and beeping. I took it to the dealer and it was covered under the warranty. So it already paid for itself just in one visit. I also reached out to somebody at Zurich because the dealership was a pain in the butt. If you don't know what you have, they don't really want to tell you. Even though they’re in service, they’re still salesmen and they make money on the more stuff they make you think you have to do. Zurich's rep told me that based on what I told him, the service I needed would be under the electrical. It was very helpful to go into the dealership knowing this information, so I was more confident in saying that it was going to be covered by the warranty.

I had a nail in my tire. I brought my car to Nissan and they reached out to Zurich.

So far, my experience with the sign up and the customer service reps has been very positive. We've had two warranty claims on the same tire and both of them were completely hassle-free and very smooth replacements. The first one, my daughter, ran over something that punctured the tire. It was too big for the techs to fix. We got a replacement and the replacement tire seemed to always leak a little bit. Zurich replaced that as well and now everything has been fine. It's unbelievably easy and smooth.

Zurich is the best. I’ve submitted two claims. I have one on my axles that was messed up. They fixed it where I had a $100 deductible. The second one was a temperature pump in my car that got messed up and they fixed it with a $100 deductible and it was all good.

For my recent claim, the front passenger stabilizer bar snapped. The claim process has always been easy. I just take it to the dealership and they deal with Zurich. Everything is great now. Zurich was really good. The previous time, my starter died and they had to get it into the shop. But the dealership didn't have any loaner vehicles at the time because they were low on inventory. Zurich covered an Enterprise rental for me. It was really smooth.

Everything went well when I got an oil change. Having a service contract keeps my vehicle running and healthy. It's a good price that they charge.

Based off of the experience I've had so far, this warranty is good to have.

When I submitted a claim, it was pretty easy. I was looking for shocks and shocks were not covered but struts were. I was really surprised that Zurich covered it.

I love Zurich. In the last three years, I used them three times. My experience when submitting a claim was very fast and professional. They did what an insurance company is supposed to do, cover and I paid for the deductible.

They have a great package, that it's not really covered within the normal warranty. Whenever I go to Chapman, they deal with Zurich and I've never heard that they gave the dealership a problem about it. I just got my jeep last year and I don't know how unlucky I could be. I had to replace my tires three times for accidents on the road. It's great to have Zurich. I didn't have to pay anything, It is really worth it because, if I didn't have it, I would have paid for my tires three times because of those accidents.

I'm very satisfied with their service.

Their price was good. Had dealt with other providers and seen pricing and Zurich was competitive. The service offered was acceptable. My experience has been good and I'm satisfied.

I had a new tire and an oil change. It was all good. It went great.

My vehicle had a slow leak. The repair was covered under the warranty.

The heat exchanger unit inside the DEF heater system failed. Zurich replaced it. Our problem was that we bought the warranty through the Mercedes dealership. And the Mercedes part of it, they were not real good about getting us the information. But we finally got it out of them. And the second we called Zurich, they immediately took care of it. We couldn't have been happier with that. The claims support jumped right on it. I was very pleased.

One experience we've had with Zurich was for discoloration around the gas filler. It must have been from bird droppings and it was the first time that the dealer ever dealt with that kind of issue. It took a while for them to sort that out. But when they did, it all got handled very satisfactorily. Most recently, we ran over a giant piece of metal that got stuck in the tire. The tire service guy called up Zurich and they got it handled right away. Have no hesitation that Zurich is coverage that gave me peace of mind. We've already used it a couple of times with great satisfaction.

So far, I'm happy with Zurich. I had a nail in a tire. I had it towed to Kia and they fixed everything so it was fine. But I had to pay $25 for the tow.

It was fine with Zurich when I had a claim. The only holdup was we had the discount tire and the tech had to call four times for it to finally get processed. They needed to pay it before I was able to leave.

When I took my car to the dealership, they checked into the warranty I have with Zurich and they knew what was covered and what was not covered. It was a good experience.

It's very easy to submit a claim with the dealership. There is a lot of reading with the policy so I let the dealership deal with it when I take my car in.

The DPF filter went out and there were a couple other minor things that needed some work on my vehicle. Zurich covered most of the stuff that was wrong with it and their claims process was really easy. The guy at the dealership took care of everything, then I paid the $100 deductible.

So far, working with Zurich has been good. I called one time to see if my issue would be covered. The communication was fine and everything was easy.

I used Zurich when there was a nail in my tire. There was something affecting the lining of the tire on the inside, but it was resolved very quickly and it didn't cost any money out of my pocket because I'm paying for the Zurich contract. So, it was very positive stuff. It was a great experience.

There was an issue with the starter on my 2017 Chevrolet and the process with Zurich went fine.

I took my car in for a broken air conditioner. The claims process with Zurich was easy and quick. With them, I don't have to worry about anything.

I hit a pothole and the rim got a little bent. So, the mechanic had to fix the tire. I made a claim with Zurich for this and things went well with them. They approved the services, so it wasn’t difficult to file. That was the third incident I've had to go in and get a tire fixed because of potholes here in Indianapolis where the streets are terrible. And I've never had a problem with Zurich. Plus, I only had to pay the little $5 recycling fee.

I got my Alfa Romeo 2020 covered with Zurich and so far, there's nothing to complain about the coverage.

I am always a bit skeptical on extended warranties when I buy a vehicle, but, the dealer told me that Zurich was well worth the money, so I agreed. I am so thankful that I did! The transfer case went out on the covered vehicle and, my repair shop said the cost to replace it, even with a rebuilt, was several thousands of dollars. He made the call to Zurich, explained what went wrong and, their response was, "don't do a rebuilt, we will cover a brand new one". Next day, the repair shop had their money, and, I only had to pay my $100 deductible. So very pleased with Zurich on every level. Most definitely worth the price!!

I bought Zurich through the dealership and signing up was very easy. Nowadays, I don't know what's gonna break down and I want to make sure I'm covered.

When I got to the dealer, there was a miscommunication between the service members and getting parts for the oil change, but everything else was fine.

Upon submission of our warranty they processed the repair promptly without questions. They also did thorough check of the golf parts and resulted with another part to be replaced. It was one of the link of the suspension system. Niello mechanics also adjusted all suspension of the car.

This is one of the few times I can say I was extremely please with any insurance company. It is the first time I make a claim with Zurich, and they came through with flying colors. They dealt directly with dealer and made the process hassle free. Thanks Zurich!!!

Part was ordered by Colonial Honda and received in their facility in a timely manner. Colonial Honda contacted Zurich to ensure that audio unit was covered under my warranty. Once my warranty was verified, the unit was replaced and I was on my way. I am very satisfied with my coverage from your company but sincerely hope I won't have an occasion to use them again. Thank you again!

This is my second time with dealing with BMW of Brentwood. Both times I have had Kevin as my service point person. I have moved here from Northern California. Kevin and all the people that I have dealt with been friendly, professional and transparent. People like Kevin is one of the reason I moved to Tennessee. This dealership does business the right way and put the customer first. This is why I will not go any place else or deal with anyone else.

So my motor mount broke on my 2016 Escape Titanium and I took it to the Ford dealer. Zurich had the repair approved in a matter of minutes and Ford had it fixed in an hour. Total time spent on this claim was 2.5 hours from getting to the dealer to heading home with a freshly washed car! Zurich had my back and paid for the whole thing.

I was furnished a loaner while my car was being serviced. I appreciate that. All repairs were done satisfactory with the exception of a short in the wiring system which caused the electric windows to open only when I opened and closed the driver's side door. In addition, the dash lights do not function unless the headlights are turned on. This was missed. Since these do not stop me from driving my car I will hold off the needed repairs until I have to bring the car in for something else.

Shaheen Chevrolet did a great job. I can't say the same for Zurich warranty. As a warranty company you should really be listening to what the mechanics/dealership is telling you. You shouldn't be trying to put the cheapest thing into my vehicle only for it to break down again. Again Shaheen Chevrolet did a great job!!

We have used Zurich for a couple of repairs on the Tahoe we purchased. Zurich was great to work with, we were told our warranty covered specific items on the vehicle, and the service rep was surprised how easily things went. We highly recommend Zurich, and we will be buying only Zurich on automobiles we purchase in the future. I have recommended Zurich to family and friends.

Signing up with Zurich was easy to do. I had an oil change too. ​They did very well with their services. It was timely and speedy. I appreciate it.

My fiance and I purchased a vehicle from Nissan in 2018 and purchased a service contracted via Zurich through the dealership. I had a repair done on the vehicle in 2020. I told by a Zurich representative I can file a claim because the repair was covered under the service contract. I filed the claim and it was denied stating that my name was not on the contract and that the address was not on the invoice. First of all, my fiance co-signed on the vehicle so both of our names are on the car. And he added my name to the service contract so both of our names are on everything. Secondly, the invoice has my name on it. My address does not need to be on an invoice. Zurich is a scam. I paid over $3000 for a service contract that they will not honor. They said the repair was covered yet they will not reimburse me. Do Not purchase a service contract from Zurich. They will not honor it. I want a refund.

My experience with your company I rated "HIGH" because the service was quick, fast and the work that was done to my vehicle looked very professional The customer service department was very informative and answered my questions and concerns. I received phone calls to let me know about the parts that was needed to be ordered and when they would arrive to the shop and how long from there it would take to put the parts on the vehicle. I was very impress and happy with the final outcome. I would recommend a friend to get their work done at Koontz Paint and Bodyworks.

I bought a car and it included service for a year. I recently had an oil change and tire rotation done, and it went fine.

The signup process at Zurich was easy. Everything at Honda went smoothly when I had an oil change.

The claim process of Zurich was easy and fast.

I had my vehicle in for a service and they changed the oil. It was all free. I would recommend Zurich.

I like knowing that I have Zurich should I need it. It was a simple process to get through the purchase.

Extremely pleased with the scope of the warranty coverage and the detail of the BMW service department. I highly recommend both the Zurich warranty coverage and Rallye BMW service to potential customers.

If you're looking for a real vehicle warranty that actually covers your vehicle. Zurich is the real deal. Nobody wants to warranty my 2016 BMW M6 because of the expensive parts. ZURICH ZURICH ZURICH. Got it!!!

The guys at the dealership were a good selling point. The sign-up was breezy.

I needed the fuel pump module replaced. It was a labor-intensive repair. It took 11/2 days to replace. I picked the car up and drove several miles to my fuel service facility. Upon fueling my Corvette, Fuel was pouring out of the driver's side tank. I called Moore Chevrolet, they sent out a ramp truck and picked my car up n/c. They fixed the problem promptly. The total out-of-pocket cost to me was several hundred dollars. I sure can't complain about that!!! Zurich and George Moore Chevrolet treated me fairly. I will use both in my future endeavors with automobile service. I recommend both to my friends and anyone reading this report.

The application process was simple and it was fine with the rep when I was signing up.

Zurich had the best deal. I got an oil change through them. I just made an appointment with the dealership. They told me to bring the car in and they took care of the oil change. Try Zurich and see if you like it. I do.

The coverage that I've received was good.

I cancelled all the extended warranties I took on this vehicle with Zurich. I didn't use them at all. After sitting down and reading them, that added almost $5,000 to my loan. I don't need it. But when I wrote the letters and when I called and checked up to make sure everything got delivered like it should, the people I dealt with were very polite and the customer service was good. When I bought the vehicle, I got two free oil changes and I used one of them. The only thing is, it took two and a half hours for them to change my oil. It was a Saturday and they were busy but I called and made an appointment. I didn't realize it was gonna take that long.

I got an oil change and Zurich provided very good service. They were very friendly and it was an easy experience. The only thing was they didn’t text me so I sat there for a while and I was wondering where my car was. Other than that, I have no issues.

Having Zurich is valuable because of the options that they were able to give me to make sure my car stays maintained and going for the time I'm going to have it, which is hopefully for the next five years with the high mileage. They're able to give me a good action plan to keep that car running. My experience has been easy, painless and satisfying.

In sales, they were very knowledgeable with my service. I had a fantastic dealership and my experience was just right the way they said it would be. They also got all of the amenities that a person needs to be able to sit in their waiting area for a while, and I didn't have to pay anything out of pocket.

Took my Subaru Forester in for its 5,000 mile check. One tire was losing air also. They fixed the tire for us, did the maintenance check AND washed our vehicle!! All of this in about an hour. Super nice and they called us to tell us what was wrong with the tire and how they are able to fix it with no charge to us.

When I went in they took care of oil change but was unable to assist with a small crack from the pebble that had hit the windshield. I was referred to the windshield repair company that the dealership uses and I paid out of pocket.

Our 2014 VW Jetta Hybrid has had two flat tires in the past few months. In both cases, it required the purchase of a new tire. Also, in the second incident we utilized the coverage to have assistance in changing the flat with the spare. Thank you.

The car had come with this problem. I took it to Mini, as the warranty had expired that month. They said it needed a motor mount, but they weren't going t replace it. I wasn't informed about the warranty and Hilton Head Honda said they weren't to fix it. So I finally saw that the warranty was in effect and you were going to fix it, less $100. I couldn't get it fixed at HH Honda, so I hope my $100 payment won't be every time I have an issue.

It was a great experience. Didn’t have to lift a finger. Worth every penny. Honda and Zurich did all the work. I would definitely get this next time I get a new vehicle. The money is worth every dollar. It was great.

Everything went well with my experience with Zurich. It's an awesome program. Everybody should have the opportunity to be able to work with them because it's a great benefit. In the long term-wise, it'll help out people with saving money and not spending a lot of money out of pocket.

I hit a pothole and had a major problem with my tire. My tire warranty came to the rescue and there was no out of pocket on my end, that made it super convenient for me as tires are expensive! Would definitely recommend.

I called Zurich only to get the tow truck company to call me and say they didn’t specify I needed a flatbed for my luxury vehicle. So I called Zurich back and I was on hold for nearly two hours. I spent 8 hours in the middle of the night, broke down on the side of the road waiting for my car to be picked up. In total I spent three hours waiting for a representative to pick up both calls.

It took a week to get my repairs done and there was some parts that weren't covered. The repair place itself seemed to do a good job. I was satisfied with their work. Just disappointed in the coverage.

My roadside assistant was great and changed my tire in about five minutes. However, the fact that my rim could not be replaced because “it was not damaged enough” is completely ridiculous. I bought a 2021 for a reason and riding around with a damaged rim in a vehicle I hadn’t had for a month and a half when the accident happened is pitiful.

The claims process with Zurich was very easy when we used the service. The dealership handled everything. The coverage has been good for what we need it for.

With an extended warranty, if something happens, you covered all your bases. I signed up for one with Zurich and the process was pretty simple.

I'm having navigation problems and the repair shop had to replace brake boosters. They said they couldn’t even run down any of the other problems until they replaced that because it was sending crazy signals, so they did that. And now, they’re still messing with it. It's sad to think that they can't figure it out without being on line with Ford Motor Company. They told me that their hands were tied until they were actually in contact with them. I bought this car thinking it was wonderful with all these great little gadgets and now every one of them is blowing up in my face. But I have no problem with the coverage and it’s not Zurich’s problem. It’s the car and not the service.

My experience with Zurich has been great, so far. It seemed like a good plan. The reps were helpful and seemed knowledgeable, too.

The service of Zurich was good.

We had a ‘15 CRV, a ‘17 CRV, and now, a 2020 CRV. We had Zurich with all of them. Process-wise, we have to go through an intermediary or the dealership and that's the only issue I have. When I tried to use Zurich, the dealership said there was an old damage so I went to another place. Other than that, I love Zurich's product and service.

The coverage of Zurich was good. The process when I had an oil change was pretty seamless.

If you're buying a new car, then I would get the Zurich warranty based on what I've seen about other manufacturer warranties. Zurich covers a bit more, so I would recommend it. I've had friends in Fayetteville who bought a different car from Bryan Honda and they got the Zurich warranty as well.

They are the most incompetent service dept. I've ever dealt with and they are crooked. They charged both of us 2x for work that didnt need to be done, never fixed problem. The last time they finally threw their hands in the air and told me they don't know what to do. I showed them the scan I did with my OB2 tool but they disregarded it. After I left them I bought that part for $40 and installed it in 10 min, the truck has been flawless since. I lost 2 weeks without a vehicle, both of us paid for work that didnt need to be done and didn't fix the truck. They should be SUED. They have no idea how to fix a vehicle or treat a customer. ZURICH did exactly what I paid them to do and I Thank You.

I took my vehicle in for an oil change and it was free. When I took it in for the tow hitch, the dealership told me that the fuel pump was recalled. I filed a claim for that and Zurich did all that for me.

I had an oil change and my experience with Zurich was good.

The rep when I purchased the Zurich Service Contract was all right. I just got it in February.

We were going through the contracts and talking about everything. At first, it was all confusing. It was all brand new to me. But I understood that there was a service with the vehicle, not a lifetime deal. It’s for free oil changes and they gave me a detailing on the car too. I just didn't realize that I was purchasing the Zurich Service Contract separately. I just thought I was getting it with the vehicle in total. But I'm glad that was part of it because it's reasonable.

The enrollment process of Zurich was simple, self-explanatory and the dealers were thorough about it as well too.

Signing up with Zurich was easy. The dealer has done everything for me along with the vehicle purchase. I didn’t get the full coverage. Mine is with the tires' protection only. While I was purchasing the vehicle, they offered me different protection options and they asked me to take a complete package, which I didn’t take. But with this one, I felt it would help me.

It was pretty easy when I signed up with Zurich. I like their coverage.

Thank you, Huntington Volvo for helping me in my time of need. I hit a pothole causing my tire to go flat. I called Huntington Volvo they told me to bring my vehicle in (to my surprise they were so accommodating so fast.) The tire needed to be replaced, hole in the sidewall. Huntington Volvo, had me in and out 35 minutes top. Thanks again.

I got an oil change through Zurich. I paid no out-of-pocket expense.

The Zurich shield was sold to me as a SERVICE, not a product. And so far, as best I can tell the Zurich "shield" doesn't work all that great at keeping my car cleaner or whatever it was supposed to do. I understand that some of this falls on the dealership, not the product. But I'm not impressed with any of it unfortunately.

My biggest concern initially was having the service contract in place when I bought the car. When I experienced the issue with my vehicle my concern became, I hope the money spent with Zurich Service Contract was wise and would they cover the repair cost? I couldn’t have been more pleased with the process and how reputable they have acted. Not all vehicle service contract providers are equal. I will use Zurich again.

I did not have an issue with my repair facility, but the Zurich customer service representative that I dealt with on my claim before I was passed along to someone else, was not great. He was very unwilling to help and rude on the phone. I wish I could remember his name because I spoke with him twice and both times he was not pleasant, but the other two Zurich CS reps were. He actually said to me on the phone that it isn't their (Zurichs) fault if The Customer (that's me) didn't pick a capable repair shop the first time through, after I explained the the shop suggested I send it to a dealer because they did not feel comfortable going any further into trying to figure out what was wrong with the car. He was very condescending and I know if I heard his name on a call again, I would immediately ask to speak to a different rep. The other two customer service reps were extremely helpful, like night and day.

I purchased a vehicle service contract from Zurich with my 2019 BMW M4. I have purchased similar contracts with previous vehicles but those providers always made it a hassle to utilize the contract. With Zurich it has been a breeze... no hassles, no problems ever. They even gave me a courtesy call when I utilized one of the services that had a maximum cap just to keep me informed and to prevent any surprises. I would highly recommend Zurich to anyone looking for a hassle free experience!

I wouldn't purchase a new vehicle without Zurich products protecting me, ever! Reporting a claim is easy, and I have never had a problem; it's a streamlined process that makes me feel safe, secure, and ready for the road without all the extra expenses! Zurich covers everything! I love it!

Zurich's customer service reps were great. I recently got the routine oil change and it was free because it was part of the plan.

Air conditioner was blowing hot air. The window control wouldn't raise or lower passenger window. Had to take car back because a rattle occurred in the radio area. Very annoying. Wish contract could be longer. Have trusted Zurich ever since I purchased the car. Have faith in company.

Despite having some issues with my vehicle, I have had peace of mind knowing I have the Zurich warranty. I have had some larger repairs performed on my vehicle and Zurich has covered them. Without their warranty, I would have had to go in to debt just to have my car repaired. I truly recommend their warranties!

I had no problem whatsoever getting Zurich to cover a very expensive repair. The dealership called them, as they knew that it would cost a lot, and they sent someone out the next day to confirm that they would cover the costs. They covered the costs, plus the cost of the rental car. I never had to contact them myself.

Had a road hazard cause tire damage. The dealership was fine but the Zurich Warranty wasn't ready to cover right away. They finally replaced the tire. I had to drive on the tire to the dealer to have it replaced. Took all day. Had to be picked up with my other car then returned to the dealership again. Spent 50 miles round trip on two cars to get tire replaced. So far not too happy with the warranty. Never had a problem like this with MB. Browns were very nice and did their best. Zurich not so much. Would never get a warranty again from them. They didn't even cover the tire in full.

Awesome service, fast response time and Good work. Saved me as much out of pocket as possible and I was so happy for that. Will most definitely go back there again. And their back and forth. With Zurich was cool and talking back to me with the outcome.

We've only had to take our car in one time for regular service and it was fine. However, my windshield wiper has a bad squeak to it and I had questions and concerns. Since we just bought it, I thought it shouldn't. Instead of saying, “We'll schedule another time. We're too busy right now,” the service technician said, “Well, it's not covered, after so many days, for the windshield wipers. So what we're going to do is we can sell you a pair and you put them on yourself.” For a new vehicle? It didn’t sound right. Suggesting we make another appointment and come back and let them take care of it would have been better than that. I dropped it though. It wasn't worth pursuing for me. Our car has full coverage with Zurich and if a friend asked me, “Is it worth getting a warranty?” I would still say, “Absolutely.”

The sales rep was very professional and good.

With Zurich package, I get four free services. I did get an oil change the other day. The service was okay. It was good that I didn't have to wait too long. Try Zurich. I’m comfortable with the service.

I got a couple of oil changes and Zurich was very good. I like them a lot. The service contract was awesome because the vehicle was used. It’s a Tahoe and they seemed to really want to keep track of the vehicle to make sure I was happy.

I got an oil change through Zurich and when I made the appointment, I asked for them to check my muffler and my windshield wiper fluid because the fluid part was not coming out correctly. But they never got to it because they were too busy. So, I have to reschedule for that.

I had an oil change done on my car and that was covered. Everything else has been so far, so good too.

I had my vehicle serviced for an electronic part. The engine light came on. I took it to the dealership, they diagnosed and had my car fixed within an hour. The deductible was applied and I was a happy customer. No issues or discussion about not being covered.

Efficient and Prompt service of my Vehicle, Friendly staff, and comfortable waiting area. I'm very satisfied with the whole experience, and my wife will also be servicing her car soon, I would highly recommend their service.

Duluth Dodge and Zurich warranty worked together great and both worked with myself wonderfully. Very glad I had it. Already have told others about Zurich. I’ve heard nightmares about other warranty companies on coverages. Had no problems at all with Zurich. Everything went smooth.

Great work and professional.. Nice people as well. I would recommend for people to use their services. Nice clean facility And they have some great rates too. Please talk to John for services or Moe for a car.

Parks Ford made me feel proud that I own a Ford product by providing excellent customer care. I am grateful for this. Thank you and keep up the good work. Damage tire replaced with a new one and recall repair done.

The transmission went out on my 2018 Ram 2500. There were a couple of attempts to repair prior to replacement. The cost other than dropping off and picking up numerous times was zero. That was awesome. After the new transmission was installed, there is no additional warranty, beyond the current term, on the new transmission. If this same work was done other than under my extended policy, a new transmission generally comes with a 3 year 100,000 mile warranty. I asked if there was a cost to receive this as either from Zurich or the manufacturer. I have yet to be given that option.

The process was seamless, I brought my vehicle in and they repaired everything and I paid my $100 deductible. I had three issues that needed to be addressed. Very happy with the whole experience. Thank you.

I brought my vehicle in for a leak in the ac. They found the problem and contacted Zurich for the ok of the repair. Zurich got right back to the repair facility and gave the ok for the repair. Great job.

Working with Zurich along with my personal mechanic, B&D Automotive Repair has virtually been without issue. Every time a repair is needed Zurich representatives have been more than happy to work with me and make sure that the repairs are covered under the insurance plan that I purchased. A ONE SERVICE each and every time.

Excellent customer service! They got us in and out in no time and were very friendly and helpful! Great team and customer focused attitude! They did a thorough check of my truck and even have it a nice wash at the end! I would definitely use them again.

Rim was bent from a road hazard. Initial repair to fix the rim was unsuccessful, the damaged rim was replaced with a new rim. Repair and replacement appear to be successful. Currently no vibration felt in steering or the vehicle itself.

I have used my extended warranty through Zurich in 2 different occasions and they have been so easy to work with both times. The deductible is very affordable and they have quickly worked to resolve my needs while my car is in the shop.

Have had the car in twice over the last month or so and both times the repairs have been covered completely and professionally. This is the 2nd car with Zurich insurance and I have never had a problem with either car or dealership.

I had 2 flats in the same tire. Would not replace tire, I bought one myself. Lousy coverage!! Dealer where I bought the car should have sold GM coverage. Took forever for the dealer to get authorization for a lousy $50 patch job.. I paid that my set also!!!

Allen in Service and Patti ** in sales took care of me perfectly. Nice people doing a good job. Have purchases vehicles for many years from Patti and she always assures that her customers are taken care of. She works great with service providing a pleasant experience.

I brought my jeep to the dealership due to issues with the tires. The Service rep took care of everything from there. They inspected the issue and contacted the warranty company. When I was called to let me know what the issue was they already had the answers that it was covered. I was overjoyed by the service from both the dealer and the insurer.

The tire claim was easy, quick and painless. Didn't need to do anything out of the ordinary. Brought car in for service, Fitzgerald said it was covered by Zurich, they fixed the car and what was initially going to be 4 days turned into 2.

Best money I ever spent. NY is a dump and full of potholes. These low profile tires don’t belong on NY vehicles because they get flats from next to nothing. Having this warranty on these tires is the best money I’ve spent to ensure that when (not if) I get a flat. I’m covered! It’s not a scam. Do yourself a favor and get this warranty

The salespeople had excellent service. The counter people were very good. When I went back for the oil change, it was excellent as well.

My Suv was needing a repair done to it and the part that was needed for my vehicle was not in stock. This whole ordeal happened on Friday, which was leading up to weekend. Ms Anna ** explained to me what was going on with my vehicle and that the part was not in stock and that they had to order the part. After she explained the situation to me. She made a arrangements for me and my son to have transportation while I waited for them to repair my vehicle. There was no hesitation on her part. She did what was needed for her to do to make sure everything was taken care for me. She reassured me that everything would be ok and that I did not have to worry. The rental was already ready for me at Bryan Honda. She made sure that the transition with the rental car ran smoothly. It was a wonderful experience. I want to thank everyone for the part that they played in making my experience with my vehicle a success.

The car was in for a damaged tire replacement. That was accomplished but an alignment was also done. During the alignment a hole was made in the fender. A body shop replaced the fender. But the wheel speed sensor wasn't installed correctly and the car computer failed. It was back in the shop. It was in the shop a total of 2 weeks but a new loan car was given to me. I don't drive much during the pandemic anyway so I wasn't inconvenienced.

Very professional staff in the service department. Knowledgeable technician and service consultant. I am very pleased with the type of service that I received. The car is ready, very fast and always returned it clean.

Robert at Kris Touhy Auto was extremely knowledgeable, professional, caring and very competent focusing on every detail. I definitely would recommend going to Kris Touhy auto for any automobile repair needs. Kris has a great team. I look forward to working with them in the future.

Service was very good. The Personal was very nice everything was very good Is my pleasure to recommended everyone to drive a Toyota to go for services at Plaza Auto Mall. I thanks specially my service advice Michaels for his kindness.

I am pleased that the vehicle was completed in a short time. I didn't have to be calling checking on it. The service rep. kept me informed. I had no problem with the paperwork. The vehicle is working just great!

Everything was good with my experience with Zurich. The guy that we had was really good at helping us work everything out in order to be able to work out a deal.

The dealer found the problem and did the part replacement promptly. The entire service team was knowledgeable, courteous and kept us informed during the service. They provided a loaner vehicle while doing the work which was helpful.

My vehicle service experience was good. I had no problem with it. Zurich is good.

We’ve only had the car a few months, and we just did the regular oil change about a month ago. It was a part of the purchase of the vehicle. We took it to the dealership. They did a great job, were very friendly, and accommodating.